| 05/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I am a homeowner that experienced financial hardship related to the Coronavirus ( XXXX ) pandemic and my mortgage isowned by XXXX XXXX . My loan servicer, loanDepot.com has consistently failed to inform me of and denied me the mortgage relief options as directed to my loan servicer by XXXX XXXX.
Issues I was denied eligible relief options due to XXXX by my XXXX XXXX mortgage loan servicer loanDepot.com I was assessed late charges, other fees and penalties The delinquency for XXXX and XX/XX/XXXX was wrongfully reported to credit bureaus citing federal law as a requirement My credit score and my wifes credit score declined severely due to the delinquency reporting The Coronavirus ( XXXX ) directly affected my health and the health of my family during the period of time in delinquency and my ability to effectively maintain my household The Coronavirus pandemic affected the US Postal delivery of notices sent by loanDepot The Coronavirus pandemic affected loanDepots ability to effectively maintain the functionality of its online customer accounts The Coronavirus pandemic affected loanDepots servicing of my loan The Coronavirus pandemic affected loanDepots timeliness of notices sent if at all The Coronavirus pandemic affected my decision to change banks An accommodation of any payment assistance or relief was not made available to me in spite of being a consumer who was affected by the XXXX pandemic I have suffered financially and continue to do so as a result of the loan servicers failures Facts The monthly mortgage payments due to the loan servicer loanDepot were overdue for the months of XXXX and XX/XX/XXXX. Access to my loanDepot online account was problematic at this time. Although I had unenrolled from automatic payments in XXXX of XXXX, I also reversed it later that same month by re-enrolling ; however, the re-enrollment was not effectuated. If I had been aware that the XX/XX/XXXX payment was not received when due I would have immediately rectified the problem ; however, myself and the other four members of my household were struggling with infection from the Coronavirus ( XXXX XXXXXXXX ). The mortgage loan account was current before I was affected by the XXXX pandemic when an accommodation should have been made and during the applicable accommodation period the loan servicer, loanDepot.com reported the account as delinquent to the credit bureaus. After the mortgage delinquencies were reported to the credit bureaus, a mortgage refinance application at 3 % interest from a competing bank was subsequently rejected/declined. The refinance application had included a current appraisal at my own expense with an LTV below 80 % removing PMI. Multiple written PMI removal requests using LTV calculations based on the current value of the property were denied due to the mortgage delinquency credit bureau reporting. The payment for XX/XX/XXXX was received XX/XX/XXXX, and the payment for XX/XX/XXXX was received XX/XX/XXXX, XXXX loanDepots position has been we are required by federal law to accurately report the information contained in our records. In fact, pursuant to 31 U.S.C. 3711 ( e ), when reporting information on delinquent consumer accounts, the debtor must be notified 60 days in advance of such reporting to the credit reporting agency which was not done and there is no federal law which requires a loan servicer to report to consumer credit reporting agencies in spite of not following required procedures and after having violated the consumers rights. However, as the facts and the law in this instance will show that loanDepot is required by federal law to not report the delinquency information.
The servicer failed to comply with the requirements established by owners or assignees of mortgage loans. These include, as applicable, ( 1 ) servicing guidelines required by in this instance XXXX XXXX ; Any financial hardship that impacts the homeowners ability to make mortgage payments as a result of XXXX, including illness to the homeowner or a dependent, is an eligible hardship that would qualify them for forbearance and/or consideration for other XXXX XXXX loss mitigation offerings . [ emphasis added ] If the credit obligation or account was current before the accommodation, during the accommodation the furnisher must continue to report the credit obligation or account as current. [ emphasis added ] To offer a forbearance plan in conjunction with a XXXX-related hardship, the Servicer must make good faith efforts to establish QRPC with the borrower in order to evaluate the borrower for a forbearance plan, including the verification of the borrowers hardship. However, we acknowledge that there may be scenarios where the Servicer is unable to establish QRPC and must offer a forbearance plan in compliance with applicable law without full QRPC. The Servicer is considered to be in compliance with our Guide when bypassing requirements in order to adhere to applicable laws and regulations. [ emphasis added ] A Servicer must make every attempt to achieve quality right party contact by : Determining the Borrower 's ability to repay the debt Early intervention with delinquent borrowers ( 2013 RESPA Servicing Final Rule ) was not followed by the servicer. Servicers must establish or make good faith efforts to establish live contact with borrowers by the 36th day of their delinquency and promptly inform such borrowers, where appropriate, that loss mitigation options may be available. In addition, a servicer must provide a borrower a written notice with information about loss mitigation options by the 45th day of a borrowers delinquency, which the servicer failed to do.
The servicer failed to provide a continuity of contact with delinquent borrowers ( 2013 RESPA Servicing Final Rule ). Servicers are required to maintain reasonable policies and procedures with respect to providing delinquent borrowers with access to personnel to assist them with loss mitigation options where applicable. The policies and procedures must be reasonably designed to ensure that a servicer assigns personnel to a delinquent borrower by the time a servicer provides such borrower with the written notice required by the early intervention requirements, but in any event, by the 45th day of a borrowers delinquency.
loanDepots failures to properly service my loan and adhere to the guidelines as prescribed by the CFPB, and XXXX XXXX has been extremely costly to me. As a direct result of loanDepot reporting to the credit bureaus, I was denied an in-process mortgage refinance with another lender at a rate of 3 % with no PMI that I was trying to finalize before the Fed rate increases began in XXXX. That loan was in process and was denied because my credit score declined the moment loanDepot reported the delinquencies to all three credit bureaus. I can provide a copy of that loan document upon request. In addition, all attempts to have PMI removed based upon the current loan to value of the home have been rejected citing the overdue payments as the reason for the denial. Finally, all other attempts to refinance my existing loan and significantly reduce my mortgage payment with a lower interest rate, no PMI through with other lenders prior to the Fed rate increase was not possible due to the detrimental impact of loanDepots actions to my credit score.
Background Early in XXXX XXXX XXXX, formerly named XXXX XXXX prior to its acquisition by XXXX and where I have banked for many years announced it would be acquired by XXXX XXXX XXXX by mid-year. XXXX XXXX is the bank with my checking account from which the loan servicer auto drafted the mortgage payment. The XXXX acquisition by XXXX would create the same set of circumstances that transpired when XXXX was acquired by XXXX, requiring new routing and new account numbers and forcing me to update the account information of every financial institution interacting with my checking account. Because the inconvenience created by the acquisition was no different than that of changing banks, I saw this as an opportune time to switch to a different bank with a branch location closer to my home address. As part of that process, in XXXX I began to turn off all auto drafting because it can take one or two billing cycles to effectuate and, in the meantime, I could open the new account and immediately re-initiate the auto-draft. When I unenrolled from the mortgage payment automatic drafting using my online account for loanDepot I received an email confirmation message dated XX/XX/XXXX ; however, despite already having an existing online account, it was necessary at that time to register for a new account. I also received an email confirmation of that new account registration. Unfortunately, the Coronavirus ( XXXX ) entered my household shortly after turning off the auto-draft and once myself and my family contracted the Coronavirus ( XXXX ) the health and safety of my family was all consuming at a time when I and my wife were working full-time from home and each of our XXXX children were attending school online at home. It was decided after having discussed the matter with my wife to postpone switching banks due to circumstances surrounding the household and all things considered. I logged into my loanDepot online account and re-initiated the automatic drafting of my mortgage payments. Unfortunately, loanDepots email message policy did not apply at that time to failed attempts to establish automatic payments. I believed that I had successfully re-initiated the automatic payment feature and although I have no documentation to show it the problem was likely due to the required new online account. It should be noted that at no other time from the very first loan payment through today has a loan payment been late other than the months of XXXX and XX/XX/XXXX, which are the focus of this letter.
It was during that period for the months of XXXX and XXXX of XXXX when the auto draft of my mortgage payments did not occur that the monthly mortgage payment for those two months were not received by the loan servicer, loanDepot.com LLC. I have no evidence to show whether the loan server was aware that the loan payments for the months of XXXX and XXXX in the year XXXX were overdue at that time. There have been so many changes to my online account with loanDepot that email records and bank statements do not date back to that period of time. I am certain that I do not have any emails, letters, voicemails, telephone calls, onsite visits from the Sheriff Dept., or any other evidence that a payment was missed at that time from loanDepot. I am also certain that I believed my mortgage payments were paid using the online automatic payment function and at that time, every member of my household and I was either infected with the Coronavirus, directly exposed to someone infected with the Coronavirus, and quarantined due to infection and/or exposure to the Coronavirus. My wife was facing hospitalization due to her life threating Coronavirus infection, and I was caring for my children who along with myself were also all sporadically infected with the Coronavirus.
The truth is that I was not made aware regardless of whether an attempt was made of the overdue payments by the loan servicer and it was me, the borrower, that made first contact by telephone on XX/XX/XXXX, upon discovering an abnormally high cash balance in my bank account for the month of XXXX. After researching the matter and identifying the unpaid mortgage payments I also discovered that I was not able to access my account online using my new login username and password. This is an important point because I had just been required to create a new login name and address when I unenrolled from autopay. I contacted the loan servicer by telephone altering them to the problem, addressed the online access problem by resetting my password, initiated payments for each of the overdue amounts and addressed every question posed by the loan servicing professional. I received an email from loanDepot on XX/XX/XXXX, informing me that my password was reset and then another email minutes later informing me that it had been updated. The following day on XX/XX/XXXX, I received an email from loanDepot thanking me for speaking with them which included post message statement that they wanted to make me aware of all the mortgage assistance options that may be available to me. At no point during that initial conversation nor in the numerous instances Ive initiated contact since, did the loan server representatives inquire about XXXX concerns or mention the available relief options as directed by XXXX XXXX or the CFPB. It should be noted that I have inquired many times since XX/XX/XXXX with the loan servicer about options available to me concerning the reporting of the overdue payments to the credit bureaus and their response has been a consistent message that it would be unlawful for them not to report to the credit bureaus.
Adding insult to injury, one month after receiving payment for the overdue amounts and having successfully re-enrolled in the auto draft, which requires an account that is current with no overdue payment ; I received an embarrassingly brightly colored foreclosure notice taped to the front door of my home. Five months later I received a letter dated XX/XX/XXXX informing me that my auto draft would commence on XX/XX/XXXX.
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| 12/30/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I am writing because of my recent experience with Loan Depot & their deceptive, bait and switch business practices. I have been working with Loan Depot since XX/XX/XXXX. Throughout this process there have been several human errors, which I have caught. The latest has caused me request to cancel my loan with them. Throughout this process, I have been in contact with 4 people from Loan Depot on the phone and/or by email. ( XXXX XXXX, Mortgage Banker, NLMS # XXXX ; XXXX XXXX, Sales Manager NMLS # XXXX, XXXX XXXX XXXX. Account Manager ( underwriting ) & XXXX XXXX , Processing Manager ).
I am seeking your assistance to ensure that I am in fact able to cancel, without cost to me and awarded any damages that I may be entitled to in accordance with the law, relative to fraudulent/deceptive lending practices. They have my credit card number. My banking information, my mothers maiden name, and an affidavit for a limited power of attorney. I am very concerned at this point for potential fraud & identity theft practices ( Note : my banking institution has been notified ).
Background : I am able to meet my mortgage payments, but have a high interest rate. I had my mortgage sold several times and ultimately have been with XXXX for a number of years now. XXXX is not licensed to sell mortgages in my state, therefore I have not been able to refinance with them. About 3-4 years ago, I attempted to refinance with XXXX XXXX. I paid for an appraisal and it came in much lower, despite several improvements to my home. Thus, making us upside down in LTV. I was looking for a refinance to drop my existing rate which is 6.875 %. I ultimately decided to try this again. I received several calls, and ended up working with Loan Depot.
XX/XX/XXXX : I spoke to XXXX on the phone several times. I had been told over the course of several conversations that my payment would be reduced, that my loan years would reduce and that I would be refunded money from both this loan at closing and from XXXX. My portions from XXXX were the escrow funds, and any payment which had not yet been applied ( since I was in a bi-weekly payment plan ). We discussed that I wanted to be in a bi-weekly mortgage, he also informed me that my first payment would be XX/XX/XXXX, so that I would be going 2 months with no Mortgage payment. By the endno two months skipped, no bi-weekly program, no cash out & increased closing costs. Overall more than 5,000 difference in the loan, and money in partial payment from XXXX was going to Loan Depot.
A notary came to my house on XX/XX/XXXX to sign paperwork, which I was led to believe were the final closing documents. I was told I would be receiving my cash back in three business days, both by the representatives of Loan Depot, and the Notary. I never received a copy of any of my signed documents. My copies are blank & not notarized.
In my packet was a right to cancel form. It states & the notary made sure to confirm with us, that we had until midnight on XX/XX/XXXX to cancel. On XX/XX/XXXX, we received a notice that our documents were missing a date and we needed to re-sign digitally. When I opened the document, there was a new Closing Disclosure, and once again our loan had changed. Our closing costs increased by over {$2000.00}, and our cash back to borrower decreased by over {$2400.00}, meaning the overall loan that had been promised, had changed by close to {$4500.00}.
I have 4 different closing disclosures, which are attached that show what has occurred from the initial loan application until the date I was set to close. Throughout the process, the deal included several pieces that did not change, they will also be shown. Loan Depot is now claiming that my original loan estimate and loan application are what they are basing my final loan, and the recent changes ( XX/XX/XXXX ) off of, excluding all of the promises and things they demonstrated in between, essentially bargaining in bad faith, with me as the victim. There are several problems with this loan, as I mentioned above that I caught including PMI, incorrect property tax amount, trying to charge for an appraisal after they said it would be waived.
XXXX XXXX : Deceptive tactics : 1. Attempts to charge PMI after stating I would not have to pay PMI, in accordance with program. ( paperwork attached ) 2. Not disclosing points used to secure my rate. Describing it as a credit.
3. Not telling me this was a HARP loan until I asked. ( verbal ) 4. Telling me that there would not need to be an appraisal, and then adding it in & attempting to add this to the charges. ( Verbal, text message & email ) 5. Changing the amount of closing fees after the paperwork was signed, and decreasing the amount of money that was going to be refunded to me by over 2,000. ( paperwork attached ) The closing packet contained the following documents note : the notary did not stamp and sign these documents in front of us, provide a business card, or give us any copies of signed documents. She arrived at XXXX XXXX. She told us she had two other stops that night, and left our house, in the snow at around XXXX XXXX XXXX. The documents were glazed over very quickly.
The following documents were in my package : I have attached several of these that are problematic and show the deceptiveness that occurred. This will show the sheer volume of the paperwork as well.
1. Notice to remain current in obligations ( dated XX/XX/XXXX ) 2. LOAN DEPOT fact sheet ( 2 pages ) 3. NYS Tax Escrow form RP-954 ( 1/95 ) 2 pages 4. Service Provider List 5. Borrowers Certificate and Authorization 6. Undisclosed Debt form ( 2 pages ) 7. Quality Control Release ( 1 page ) 8. NY Property tax Insurance Escrow form ( 1 page ) 9. Property Inspection Waiver form ( 1 page ) 10. Notice of right to cancel ( 4 pages ) dates XX/XX/XXXX at top & XX/XX/XXXX at bottom ( by midnight ) 11. First payment letter ( payment due XX/XX/XXXX & amount ) 12. Hardship letter ( 1 page ) 13. Impound Authorization ( 1 page ) 14. IRS 4506 T request for tax information ( 2 pages ) 15. Affiliated business disclosure ( NOTE : not ever informed during process that Loan Depot has ownership in all other companies listed ).
16. Legal Description of my property ( 1 page ) 17. NY Lock in Agreement rate & term correct incorrectly still showing PMI required ( 3 pages ) dated XX/XX/XXXX 18. NOTE : 3 pages details payment, due date & maturity date ( does not include a PMI amount ) 19. Amortization schedule which does not show PMI ( 4 pages ) 20. NY fair credit reporting act ( 1 page ) 21. W9 for XXXX XXXX ( 1 page ) 22. Federal Equal Credit Opportunity Act 23. FACT Act notice 24. Payoff schedule ( to XXXX ) 25. Errors and omissions/compliance agreement 26. Hazard Insurance requirement form 27. Flood Insurance Determination form 28. Flood Insurance form ( subject to change notice ) 29. Occupancy statement 30. USA Patriot Act Disclosure 31. Demographic Addendum ( one for each of us ) 32. Civil Union/Domestic partnership form 33. 5 pages of Closing USA documents ( directed by Notary we did not have to fully complete ) 34. List of credit counseling services ( 3 pages ) 35. Credit score information ( 7 pages ) 36. Affidavit for special survey coverage ( 1 page ) 37. Lien indemnity form ( 2 pages ) 38. Title form show no hazardous spills or liens ( 1 page ) 39. Limited power of attorney for corrections ( 1 page ) 40. Addendum to closing disclosure ( 1 page ) 41. Initial Escrow disclosure statement ( 1 page ) 42. Residential Loan Application which showed lower loan amount did not disclose that there was a change in the discount.
43. Right to receive a copy of the appraisal report waiver for waiting period ( we have no appraisal?? ) 44. Errors and omission compliance form from closing USA ( 1 page ) 45. Client proceeds & post closing refunds ( this is where I provided a voided check ) 46. Line of credit closeout form 47. New Mortgage doc ( 18 pages ) 48. Itemization of fees ( still shows what was assumed discount ) 49. NY notice of right to select an attorney 50. NY insurance disclosure 51. XXXX statement still shows {$2600.00} to borrower, dated XX/XX/XXXX also shows that XX/XX/XXXX taxes are to be paid by escrow account.
52. Application disclosure dated XX/XX/XXXX ( 2 pages ) 53. Closing instructions dated XX/XX/XXXX ( 6 pages ) 54. Signature name affidavit ( 2 pages ) 55. Authorization to be contacted re : market changes ( 1 page ) On XX/XX/XXXX, one day after the right to cancel had purportedly passed, I got an email after XXXX XXXX from XXXX XXXX stating that I needed to re-sign a document that had a wrong date. Expecting to see one page, I was shocked to see 18 pages. When I looked at it, the terms of what I had agreed to had been changed. This led me to delve into the documents above and determine that I was a victim of deceptive lending practices. Several documents that I signed at the fake closing on XX/XX/XXXX are contradictory, misleading, and fraudulent.
I contacted XXXX, who could not explain it very well, just kept saying that this was due to the aggregate adjustment. She stated that they were paying my tax bill for XX/XX/XXXX. When I explained that they were ALWAYS planning to pay my tax bill for XX/XX/XXXX, she was basically saying all they did was move the money from the escrow to the closing, and that the aggregate therefore decreased. She went on to tell me that the loan program I was in did not allow for cash out of XXXX, that I had been quoted. I was infuriated at this point, since I had to ask what program I was in & confirm it was a HARP loan with XXXX. She did not seem to understand that the overall cost of my loan was changing significantly. She transferred me to her manager. Of course it went to voicemail.
This really gave me the opportunity to look closely at the paperwork, and to XXXX aggregate adjustment. What XXXX said, versus what I read did not add up to the same thing.
When I spoke to XXXX XXXX, XXXX supervisor, he too kept stating that this was due the fact that they paid my taxes. When I explained to him that one of the documents that I reviewed show that they knowingly were having me sign documents that they prepared, which they are now claiming are illegal, was deceptive & fraudulent there was a long pause. I consistently was able to invalidate what he was stating, by quoting the documents I had in my possession. He said that he wasnt explaining it clearly, and that he would transfer me to XXXX XXXX. XXXX had XXXX on the phone.
They too began claiming that the changes to the closing fees were unexpected tax bill. So, once again, I start quoting from the documents. Explaining that they knew the bill was coming, and what it was, and that they explained that my escrow was front loaded ( 14 months ). My documents show this. XXXX then said that there are laws that prohibit this from happening, to which I asked then why did you do it? You are the bankers & are now quoting the lawso if you did the paperwork, and you told me what I was going to be getting through this loan, and you are now telling me you violated the law. AND I am looking at contradictory paperwork that shows you knowingly attempted to do this!
Then the story shiftedsomehow it became human error. The offer to fix it was to increase what they could pay out to me from XXXX to XXXX. I was repeatedly told, that it was a mistake, and they have to do it this way, and I just wasnt understanding what they were saying. They never offered to removed the points, or any other modification to make the loan work.
I told them, I understand completely, that my closing costs are increasing, and that will mean additional finance charges on top of the increase. I offered to pay my XX/XX/XXXX tax independent of them, and they said NO! Claiming they would have to re-do all the paperwork, and they would have to explain how I had the money to do this, and where it was coming from NOTE : I have NEVER said I was having difficulty paying my bills or my mortgage, my original Uniform Loan Application from XX/XX/XXXX shows that there are liquid assets, but the new one they presented on XX/XX/XXXX, which they professed at the fake closing only showed the decrease in the loan, actually removed the amount I disclosed.
I have submitted my right to cancel signed documents to the email provided, and I also uploaded the document to my Loan Depot dashboard. I also will be emailing all of the parties who have been involved at this point, to ensure that there is NO attempt to continue services between us, or to do work that they may later attempt to bill for. After I sent the cancellation notice by email, the dashboard updated that they are working on the next step in the loan. On a Saturday, when yesterday, no one answered my call.
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| 06/09/2021 |
Yes |
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Web |
Servicemember |
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First of all, I am a 36 year veteran of the United States XXXX attempting to construct our retirement home.
We were referred to the loanDepot Mortgage Corporation seeking a 30 year VA Construction loan in XX/XX/XXXX. We spoke with the local loanDepot 's Loan Consultant ( Mr. XXXX XXXX NMLS # XXXX ) who assured us they offered a loan service and product that would cost us XXXX down payment and zero interest payments during construction period for a 30 year VA construction at 100 % financing. The mortgage would be at a fixed interest rate of 3.5 % with an underwriting and processing fee of {$890.00} that he estimated he could close within 45-60 days.
Given this, we agreed to use their services and applied for the VA construction loan with loanDepot on XXXX XX/XX/XXXX. We were asked to provide copies of the land contract on XXXX XX/XX/XXXX with a tentative closing date of XXXX XX/XX/XXXX. We were aslo asked to provide a detailed breakdown of the cost of construction from the builder, which we promptly provided on XXXX XX/XX/XXXX. As of XXXX XX/XX/XXXX, we had not yet received a mortgage approval or any loan estimates and disclosures from loanDepot. We felt this was unusual, and kept inquiring about the loan approval status update. Finally, on XXXX XX/XX/XXXX, Mr. XXXX emailed me to indicate that due to the COVID 19 pandemic and its impact on the economy, XXXX XXXX XXXX XXXX XXXX XXXX and other lending institutions associated with them had suspended all VA construction applications and submissions at that time. At the time he indicated the lenders anticipated the suspension lasting approximately three to four weeks ( See Attached email dated XXXX XX/XX/XXXX ). At this point, we had to withdraw from the existing land contract, stop the title research, which they ordered, and notify the builder that everything was on hold pending loanDepot notification that the VA construction lending had resumed. Keeping in mind, we had yet to received a loan estimate or any disclosures on the projected loan to date. We were on hold until XXXX XX/XX/XXXX, when loanDepot contacted me to indicate that XXXX had picked back up VA CP lending programs. After loosing the previous land contract, it took us until XXXX XX/XX/XXXX to find another lot, and we signed the contract on XXXX XX/XX/XXXX, which we uploaded a copy to loanDepot. Per coordination with loanDepot, we scheduled a closing date for XXXX XX/XX/XXXX, loanDepot had my attorney start the title research again, and they requested an updated detailed builder 's breakdown to construct of home. On XXXX XX/XX/XXXX, we finally received our first loan estimate and disclosure for loan # XXXX thanking me for the application and looking forward to working with me. The loanDepot consultant then requested a list of needed documents, which I promptly upload to the loanDepot mortgage site on XXXX XX/XX/XXXX with a follow up email to the loan consultant. We then went from XXXX XX/XX/XXXX through XXXX XX/XX/XXXX before we got a response to numerous email follow up on the status of the VA construction loan from loanDepot ; realizing we had a closing, which they agreed on, scheduled for XXXX XX/XX/XXXX. This was really poor customer service to say the least.
During this period, we received a loan estimate from loanDepot on XXXX XX/XX/XXXX and again on XXXX XX/XX/XXXX ( See Attached ). Given the fact that we were still working this VA construction loan since XXXX XX/XX/XXXX with the same attorney and builder, but were sent this very large and cumbersome XXXX builder registration packet to set the builder up as an approved VA builder, which I later found out that he had already been verified and had a VA builder number. We had an entire year to get this requirement accomplished, but they procrastinated until late in the mortgage process to request it.. This is yet another case of loanDepot 's representatives being unqualified and untrained in the timely brokerage of a VA construction loan. Not to mention, their failure to be responsive and provide timely updates on the loan processing. Needless to say, we did not meet the closing date of XXXX XX/XX/XXXX, which caused the seller to almost withdraw from the contract of the land sale. We asked him to please work with us until we could close the loan. We asked for an extension until XXXX XX/XX/XXXX, which was coordinated with the loanDepot representatives who indicated they could get it done by this time. On XXXX XX/XX/XXXX I had been unable to reach the loanDepot consultant for several days, so I wrote an email to the corporate office in hopes to get someone responsible and competent enough in the VA construction loan process to assist us with getting the loan to the closing table ( See Attached email dated XXXX XX/XX/XXXX ). At this point I had lost all trust and confidence in the loanDepot 's loan consultant to assist us with our loan. On XXXX XX/XX/XXXX, Mr. XXXX XXXX ( NMLS # XXXX ), loanDepot 's local Branch Manager and supervision of Mr. XXXX, took over the loan consulting in effort to expedite getting the loan to closing. He immediately began to work directly with me and my builder to get him registered as a VA builder for XXXX which remember, he is already registered as a VA builder with a number and builds many home for VA mortgages. loanDepot representatives also asked my builder to pay {$4000.00} to {$5000.00} for a builder 's permit prior to loan approval and closing. It was also brought to my attention they asked the builder to add {$17000.00} in the builder 's contract costs that we signed on XXXX XX/XX/XXXX without my knowledge and approval, which the builder promptly denied their request.
On XXXX XX/XX/XXXX after the builder had been registered as a VA again, loanDepot finally uploaded my 1003 mortgage loan application into the XXXX MyLoanCenter for further processing and underwriting after 13 months and 6 days. At the same time, the seller is loosing his patience and considering walking away from the land contract that is two weeks past the extended closing date of XXXX XX/XX/XXXX. This was personally embarrassing, humiliating and questioned our word and credibility in a community in which we intend to reside.
This is where this complaint is really substantiated through loanDepot 's representatives actions, inactions, omissions, misrepresentation, misleading, deceptive lending actions and practices, failure to properly disclose critical loan costs to us, providing false and inaccurate information regarding the loan VA construction costs to us, and finally admitting that they did not understand or was knowledgeable of this loan product. Furthermore, they indicated this was the very first loan of this type that they tried to process, and they were simply not qualified to adequately process it. In fact, the loanDepot 's Branch Manager ( XXXX XXXX ) told me that if he had been involved from the beginning a year ago, he would have not accepted the loan for processing.
On XXXX XX/XX/XXXX, once the loan was uploaded to XXXX they produced a new online loan estimate and disclosures that vastly differed from any of the original loanDepot estimates ( XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX See Attached ).
One of the disclosures from XXXX on XXXX XX/XX/XXXX was a Mortgage Broker Fee Agreement for us to agree to compensate loanDepot {$10000.00}, which the loanDepot Branch Manager, MrXXXX XXXX, acknowledged that it would be paid by us the borrowers. This was the first time we ever heard about this so called brokerage fee.
I printed a copy of it in order to discuss it with loanDepot 's representatives ( See Attached ). After inquiring about this agreement, I went back to the XXXX website to review it again, and interestingly this document was removed from the disclosures on the site. I felt that this was also very questionable, since it was the only document that was removed after I inquired about it.
In our opinion, this mortgage loan company did not earn XXXX XXXXr of compensation, given their lack of qualifications and misrepresentation, not to mention the pain, aggravation, emotional distress, and personal embarrassment they have caused to our credibility. They should be compensating us for the harm they have caused us throughout this process.
The major differences in the XXXX estimate was a XXXX XXXX {$17.00}, XXXX ) of the loan amount in points in addition to the {$890.00} from loanDepot. The original locked fixed rate of 3.5 % loanDepot promised with XXXX down was simply not true, and they would not honor it. This is a deceptive lending practice, and it should be illegal.
Additionally, because this was a jumbo VA construction loan ( {$680000.00} ), which it was from the beginning a year ago, XXXX now wanted 25 % on every dollar above the VA lending limit of {$540.00}, XXXX, which {$33000.00} above the other closing costs and above fees ( See Attached Estimate ).
Our costs to close the loan went from the loanDepot estimate on XXXX XXXX XXXX {$60000.00} to the XXXX loan estimate to close on XXXX XX/XX/XXXX of {$25000.00}.
On XXXX XX/XX/XXXX, we received another XXXX loan estimate that increased our estimated closing costs from an estimated {$25000.00} to {$59000.00} on the same 30 year VA construction loan. This loan was originally offered to us by loanDepot representatives at XXXX down, at 3.5 % locked fixed rate, zero payments during the XXXX year construction period, and a one time closed mortgage.
This should be illegal, unethical, deceptive, and misleading lending practices and actions on the part of loanDepot.
On XXXX XX/XX/XXXX, I finally got an XXXX building cost calculation from Mr. XXXX of loanDepot ( See attached ). Even on this document, he had to call XXXX to get clarification before he could explain it to me, and had to hand write in some of the calculations and additional costs that we were being informed of for the very first time during this 14 months processing time.
Because of loanDept 's unqualified representatives ; this lengthy, cumbersome, uncoordinated, deceptive, and misleading process, the cost to build our home increased from {$480000.00} on XXXX XX/XX/XXXX to {$570000.00} on XXXX XX/XX/XXXX had it closed as it was originally estimated in 45-60 days.
In fact, the loanDepot loan consultant falsely told us the lending companies suspended the VA CP lending program during the COVID 19 pandemic, but his manager later corrected that information by informing me the the VA appraisers were experiencing difficulties coordinating and conducting appraisals for draws. We required a VA appraisal for land and a construction plan, which had limited to no exposure to COVID 19. This was yet again a false and misleading statement coupled with misrepresentation of the actual facts of the matter.
In closing this complaint statement, on XXXX XX/XX/XXXX given the recent and significant financial adjustments made to our original loanDepot estimate and disclosure to the XXXX estimates and disclosures, we were left with no viable option but to withdraw our loan application. If we were provided this information by loanDepot 's representatives last year when we contacted them, we would not be in this predicament at this time.
We now may loose the land contract again that has expired, and are having to start this process over again after wasting 14 months of our time and life dealing with a company that should be band from offering this loan product to future consumers.
Moreover, they should be held liable to compensate us the harm they have caused our family during this time ; to include restitution for the pain, emotional distress, mental anguish, personal embarrassment and adverse impact on our word and credibility with the seller, our attorney, the builder and the community we will be residing.
Thanking you in advance for your assistance in helping us address this grave injustice to us as a veteran family trying to build our retirement home.
Best Regards, XXXX XXXX XXXX XXXX
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| 08/01/2021 |
Yes |
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Web |
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Back in XXXX, I went to the NJ XXXX first time homebuyer website to request information. The following day, Monday XXXX XXXX, I was contacted by XXXX XXXX at the LoanDepot, who had me fill out an a online application. On Tuesday, XXXX XXXX, XXXX advised that I had been pre-approved for an FHA loan and the $ XXXX secondary loan for downpayment/closing costs that gets forgiven if you live in the residence for a set amount of time.
Based on this information, I began shopping for my first purchased home. On XXXX XXXX, I had an offer of $ XXXX accepted on a home. Everyone else appeared to enter the closing period and was trying to move it forward. Home inspection was completed XXXX XXXX and I paid XXXX for the appraisal on XXXX XXXX.
The original closing date was estimated to be XXXX XXXX. While it was agreed that XXXX XXXX would be a difficult deadline w and FHA loan, XXXX also would not provide a clearer time frame. XXXX became increasingly more vague on the phone, and in hindsight, I realize he would often make up things he would have to do to answer my questions but never follow up, or would answer vaguely or change the subject. Additionally XXXX was extremely non responsive to both my realtor and my closing attorney 's paralegal to the point that my closing attorney 's paralegal did not ever receive a response when she would email him about the status of the appraisal and mortgage commitment so she could advise myself and the attorney for a tentative time frame for closing.
Finally, on XXXX XXXX, desperate to get answers, both myself and my attorney 's paralegal sent XXXX emails requesting a response in regards to the status, with my attorney 's paralegal requesting an email update the following business day, first thing in the XXXX. On XXXX XXXX, with myself nor the attorney 's paralegal having received an email update by noon, I called XXXX 's boss XXXX XXXX to express my frustration for the lack of responsiveness by XXXX and need for immediate update due to the status of my loan.
It was only at this time that XXXX then called me to advise me that my mortgage was being denied due to my recent employment history. This was clearly very distressing, as I had paid for multiple items towards the closing of the home, and that I very clearly disclosed my work history clearly upfront in speaking to XXXX ( in that XXXX XXXX when I first spoke to XXXX I advised that I had just started a new job that day and he congratulated me ), as well as on the application I completed online, accurately showed my recent work history, including 9 months of unemployment prior to restarting work on XXXX XXXX.
After consulting w multiple mortgage brokers to see if I could move forward w the home purchase despite the denial, multiple brokers told me that I absolutely had other options, but that the NJ 1st time home buyer program was not one of them, and all the brokers I spoke to told me outright that I should have never been preapproved for an FHA mortgage without a cosigner after a 9 month period of unemployment w reemployment of less than 6 months. One broker said that the preapproval was " blatantly negligent '' since I did not meet the most basic, commonly known employment requirements for an FHA loan. PLEASE NOTE THAT AFTER A PERIOD OF 9 MONTHS OF UNEMPLOYMENT, XXXX NEGLIGENTLY PREAPPROVED ME FOR AN FHA LOAN W/O A COSIGNER WHEN FOR THAT LENGTH OF UNEMPLOYMENT, I WOULD HAVE HAD TO BE REEMPLOYED FOR AT LEAST 6 MONTHS TO QUALIFY FOR AN FHA LOAN WITHOUT A COSIGNER AND THEREFORE BE ABLE TO USE THE NJ 1ST TIME HOMEBUYER SECONDARY LOAN FOR CLOSING COSTS/DOWNPAYMENT. XXXX*I WAS REEMPLOYED FOR A _SINGLE_DAY_ AFTER 9 MONTHS OF UNEMPLOYMENT BY XXXX. XXXX I was able to get preapproved for another mortgage, but was disqualified from the NJ 1st time homebuyer program bc my options were to either get preapproved for an FHA loan w a cosigner or to get preapproved for a conventional loan w low downpayment. Neither of these options allows for the use of the NJ 1st time homebuyer secondary loan.
I feel it is important to note that while I paid for the appraisal on XXXX XXXX, when XXXX finally advised that the mortgage would be denied due to my length of employment, I was also made aware by XXXX that even though multiple weeks had passed since I paid for the appraisal, he had never ordered it. Being that an appraisal can take multiple weeks and can hold up closing, I have grave concerns that XXXX never ordered the appraisal at the time it was paid for bc he knew at that early point that the loan would be denied, and rather than attempt to resolve the issue, continued to dodge and not return communications about the status of my loan.
As a result, I had to take out $ XXXX more of mortgage to cover the offer made on the sale that I now have to pay interest on and have a higher monthly mortgage payment than I am comfortable with. Had XXXX done his job correctly and not preapproved me for the 1st time homebuyer program, while I may have still gotten preapproved for a mortgage under a different option, I would have made offers $ XXXX less as well as accounting for the cash on hand that I have to ensure my offer allowed me to comfortably pay the down-payment and closing and leave a small amount in my savings.
I have been greatly financially affected, as well as emotionally affected, from the fall out of XXXX pre approving me for a loan that I blatantly didn't meet the employment requirements for. As a result : 1 ) I had to take out $ XXXX more in mortgage, that I now have to pay interest on and causes me to have a higher monthly mortgage payment than I am comfortable.
2 ) I had $ XXXX ( gifted to me ) for the down-payment and closing costs, but when making my offer accounted for having $ XXXX cash available for downpayment/closing costs due to having the negligent preapproval $ XXXX secondary loan for the NJ 1st time homebuyer program. When I had to get a new pre approval to move forward with the sale, I now only had $ XXXX of my own money available so I had to change the down-payment to the minimal 3.5 % ( causing me to take out more mortgage ), but that leaves me only $ XXXX for closing. I am likely $ XXXX short of cash on, which I most likely will have to borrow from my father after my bank account is completely drained. So instead of going into my first home purchase with the carefully considered numbers that gave me a comfortable mortgage payment w money left in the bank, I now am going in w a higher mortgage payment, an empty bank account, and owing someone money, which is a precarious and extremely distressing position to be in as a first time mortgage payer.
3 ) Despite all this occurring on XXXX XXXX, it is still unclear if the sale will go through due to the seller and I being able to reach an agreement about the extension of the closing period needed due to needing an appraisal ( since XXXX never ordered it despite my paying for it weeks prior. ) At best, the sale will move forward w the above mentioned financial stressors, plus more financial loss due to having to pay my XXXX rent based on how my lease is written. At worst, the sale will fall through, I will have paid {$590.00} for a home inspection, {$100.00} for a move in cleaning deposit, and per my attorney, he will still require me to pay the {$1500.00} that I would have paid for closing due to the extensive amount of billable hours he and his staff have had to dedicate to resolving this issue. So I am losing {$2200.00} on a home I wouldn't close on. Additionally, the market has become increasingly aggressive since my offer was accepted on XXXX XXXX, where units similar to what I looked at a few months ago that were listed around $ XXXX are now listing around $ XXXX, so I am being negatively impacted financially in that I will not be able to afford the same level of home that I was looking to buy.
Finally, I am a XXXX survivor and while the above would be distressing to anyone, it has been significantly distressing to me. Prior to XXXX XXXX when I found out I was having the mortgage denied and subsequently learned that I should have never been preapproved, my XXXX XXXX XXXX XXXX XXXX. Since XXXX XXXX in seeing the financial loss of the downpayment/closing assistance, uncertainty in the sale, losses of my money in ways such as having to pay extra rent or paying money for items on a home I won't close on, I've had a XXXX XXXX XXXX XXXX, including difficulty XXXX XXXX XXXX XXXX XXXX XXXX, as well as significant XXXX XXXX XXXX XXXX XXXX XXXX XXXX every time I feel stressed or become increasingly stressed when learning how else I will be financially screwed from the negligent preapproval by XXXX.
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| 11/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Re-opening complaint XXXX as the company still has not done anything to correct the issue they made. I was called by a representative of LoanDepot explaining the issue which was completely made on THEIR end and was told that they had taken steps to resolve. I know for a fact my insurance has properly been increase to XXXX as after LoanDepot failed to send the proper amount which they required when I initially took out the mortgage. It is not my fault that they failed to pay the insurance at all per the guidelines of my escrow and also not my fault that they submitted the wrong amount of payment to initially lower the XXXX policy they initially required when I did the refinance. After receiving a call last week from LoanDepot they assured me this was resolved. Today I received a letter that they have since force placed insurance on my home again, which now effectively increases the coverage to {$210000.00} which is well over the required amount as I'm only required to maintain an amount of the unpaid principal loan balance which is less than the XXXX original loan amount. Companies like this should not be able to get away with this complete negligence in servicing mortgages for their customers. I can only hope my mortgage eventually sells so I can get away from this terrible company.
Details from Original Complaint submitted XX/XX/XXXX YOUR COMPLAINT I recently refinanced my mortgage with Loan Depot closing at the end of XX/XX/XXXX. During the origination process LoanDepot required that I raise my flood insurance coverage to {$200000.00} and handled this update to coverage themselves. This was fine given the new loan amount and the flood policy was updated, or so I thought. Since I closed on the mortgage it has not been transferred and has remained under control of loan depot mortgage servicing. In early XXXX both myself and loanDepot were mailed a Flood insurance Expiration notice with the renewal premium of {$360.00} that was previously updated by Loan Depot to was due. Payment never ended up being sent from my escrow account by LoanDepot and on XX/XX/XXXX the insurance company reached out and notified me that it had not been paid. I checked my escrow activity and noticed it had not been sent either. I initially reached out to LoanDepot an re-provided all documentation they already had on file as they were the ones who originally increased the insurance amount. After several days of back and forth and even getting the insurance company themselves directly involved loandepot finally sent over the payment from my escrow account on XX/XX/XXXX. I received an email from the Insurance company this past Friday XX/XX/XXXX notifying me that they sent {$15.00} less than the total premium and only sent {$340.00} instead of {$360.00}. They let me know that if funds are not received by LoanDepot by XX/XX/XXXX that my policy will have to be redone and the premium will increase substantially due to how long the policy has been in place. I have tried unsuccessfully to get LoanDepot to do anything about this since Friday and am going to just remit the {$15.00} myself to ensure my policy stays in tact. I want to see what further action can be taken against LoanDepot in this matter as they could care less to let someones policy lapse and do not properly manage escrow accounts.
Company 's Response XXXX XXXX XXXX is correct in stating that, at the origination of his loan, loanDepot worked with his insurance company to increase his flood coverage to {$200000.00}. loanDepot has a copy of a preliminary Endorsement Application Statement confirming the increased coverage. With that said, on XX/XX/XXXX, loanDepots insurance vendor received a copy of his flood insurance policy from XXXX XXXX reflecting a premium amount of {$340.00} for a coverage amount of {$180000.00}. Because the coverage amount was lower than required, loanDepot made two contact attempts on XX/XX/XXXX and XX/XX/XXXX to XXXX XXXX insurance agent to validate the coverage and premium amounts. loanDepot also left a voicemail for XXXX XXXX on XX/XX/XXXX, requesting a call back. XXXX XXXX contacted loanDepot on XX/XX/XXXX, to find out why his flood insurance policy had not been paid. loanDepot provided XXXX XXXX with a fax number for him to provide a copy of his current flood insurance policy. On XX/XX/XXXX, loanDepot received a copy of XXXX XXXX flood insurance policy ; however, the policy received was illegible. On XX/XX/XXXX, loanDepot issued XXXX XXXX XXXX a check in the amount of {$340.00} for XXXX XXXX flood insurance policy. This was the premium amount from the last legible policy received. The check was cashed by XXXX XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX, loanDepot received a flood policy document from XXXX XXXX XXXX reflecting a premium amount of {$340.00}. As result of XXXX XXXX complaint, loanDepot contacted XXXX XXXX XXXX on XX/XX/XXXX, who confirmed that the flood insurance policy coverage amount had increased to {$200000.00} on XX/XX/XXXX, with a premium amount of {$360.00}. loanDepot confirmed the flood policy received from XXXX XXXX XXXX on XX/XX/XXXX, and again on XX/XX/XXXX, reflected a premium amount of {$340.00}. On XX/XX/XXXX, loanDepot issued XXXX XXXX a check in the amount of {$15.00} for the additional premium he paid out of pocket. XXXX XXXX should receive the check by mail within 7-10 business days. For additional questions or concerns, please contact XXXX XXXX, XXXX of XXXX XXXX, at XXXX XXXX XXXX XXXX ext. XXXX or XXXX.
ADDITIONAL COMMENTS The companies response reflects inaccurate information and makes no logical sense. I have copies of the flood insurance policy that were mailed to both myself and LoanDepot in XX/XX/XXXX reflecting the Premium of {$360.00} in XXXX. The payment itself was due on XX/XX/XXXX which I was notified by my insurance company after this date that LoanDepot had failed to pay. I never received a call or voicemail from Loandepot in XXXX in regards to this. It was at this point that I was proactive in reaching out to LoanDepot. After initial contact on XX/XX/XXXX I sent over a copy of the policy reflecting {$360.00} I had received in XXXX. I called back the following week and was told it had not gone through even though I had receipt of the successful send. The agent told me LoanDepot had switched addresses and had likely lost the original statement that was mailed when i inquired about why they never received the original statement and failed to pay. He instructed me he was contacting the insurance company and would call me back once everything was complete. A little while later he reached back out and said that everything had been taken care of and the payment was being sent out. I reached back out on to the insurance company to confirm and the agent confirmed and sent me a copy of the policy sent reflecting {$360.00} for {$200000.00}. It was at this point that LoanDepot remitted the incorrect amount of {$340.00} to the flood insurance company after the policy was initially past due. I was contacted by the insurance company on Friday XX/XX/XXXX notifying me of the {$15.00} shortage letting me know they were unsuccessful in contacting LoanDepot to correct. I contacted loanDepot myself on multiple occasions ( XXXX or more times ) at this point with no success in getting the issue resolved. Most calls resulted in hold times of up to an hour with the agents being rude and offering no assistance to resolve the issue. By XX/XX/XXXX I gave up on LoanDepot doing anything to resolve and submit the payment on time. I contacted the flood insurance company myself and made the payment for the {$15.00} shortage on XX/XX/XXXX as I was informed there would be a mandatory 30-day waiting period before coverage could be increased. I have now received the check from LoanDepot for the {$15.00} shortage, however want to point out the inaccuracies in the statement made by loandepot. LoanDepot should have been remitting the {$15.00} check to the Flood insurance company after initially being informed of their mistake.
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| 02/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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LoanDepot misrepresented a mortgage refinance loan to me, which I accepted based on what I was told by the Sales Representative XXXX XXXX from The CA office of LoanDepot in XX/XX/XXXX, then they delayed the processing for 4 months and collected late fees from me that were not my fault. Now they are withholding money ( taxes collected at closing that had already been fully paid, fees that were to be credited at closing but were not, points added to a what was supposed to be a no points loan ) that is due to me. They have not even responded to my complaint and request for resolving this issue sent via email in XXXX. I believe this company is stealing money from me and possibly other customers who are elderly and discriminating against me because I am a woman and they think I will not be able to fight back. Here is the complaint I sent to them : Loan Depot Request for Refund To : XXXX CC : XXXX CC : XXXX XXXX XXXX CC : XXXX XXXX XXXX CC : XXXX XXXX XXXX CC : XXXX Subject : Loan Depot Refinance Loan # XXXX Transferred Loan number, XXXX XXXX XXXX # XXXX History ; 1st telephone call/cost estimate with Sales Rep XXXX XXXX -XX/XX/XXXX or XX/XX/XXXX 2nd telephone conversation & loan application date XX/XX/XXXX or XX/XX/XXXX Home Appraisal date - XX/XX/XXXX Original estimated closing date - XX/XX/XXXX Actual closing date - XX/XX/XXXX Disbursment Date - XX/XX/XXXX Notification that loan was funded XX/XX/XXXX Print Date of Final Settlement Statement XX/XX/XXXX Cash out deposit to XXXX XXXX XXXX account XX/XX/XXXX Old Mortgage payoff date XX/XX/XXXX Conversation with XXXX @ Loan Depot Customer Service XX/XX/XXXX at XXXX XXXX EST Dear Loan Depot Quality Control Executive and Complaint Resolution Office , I am a returning customer and I am, hereby, filing a complaint about my recent refinance Account # XXXX. I have not received all the funds due to me from this transaction which was processed by LoanDepot and XXXX XXXX. Dates and account numbers are above. I was told certain things would happen at closing and they did not happen. This loan, which had all documentation that was required submitted timely, excellent credit score, satisfactory appraisal and no apparent problems, took more than 4 months to close. This was an excessive delay which caused me financial hardship, and I was overcharged.
The following amounts are owed to me :. I request this amount be paid to me by XX/XX/XXXX.
Apraisal fee, paid up front by me, to be credited back at closing {$490.00} Points charged that were supposed to be O % {$1400.00} Property taxes collected at closing after I had proved the taxes were fully paid {$1000.00} Late fees & interest to XXXX XXXX XXXX charged to me by XXXX after closing {$180.00} 2 months of mortgage payments to be waived, lost due to delay {$1600.00} TOTAL {$4800.00} I have notes from my 1st and 2nd conversations ( attachments 4 & 5 ) with Sales Rep XXXX XXXX ( which I understand should have been recorded ) and the initial written and emailed estimate of the potential closing costs that reflected our conversation. Closing costs for a returning customer on a 30 year refinance were estimated by XXXX to be no more than approximately {$2100.00} excluding taxes and prepaid interest and the county filing fee. With this scenario, XXXX estimated I should receive cash of approximately {$6500.00} - XXXX after 2 mortgages were paid off. XXXX XXXX advised me that as a returning customer, lender fees of approximately {$1500.00} would be waived, ( and he later commented in an email message to me on XX/XX/XXXX that {$1300.00} in lender fees and the origination fee were waived, but I see nothing about this on the settlement sheet ), also {$490.00} for the cost of the appraisal, paid by me, would be credited back at closing, ( which it was not ), and that there would be no points for this loan at 3.75 % for 30 years, unless I wanted to buy the interest rate down, which I did not. XXXX said this loan should easily close by XX/XX/XXXX. He also said that the loan should go through quickly and would give me 2 months reprieve on paying the mortgage payments before the first payment that would be due in XXXX. That would have been a savings of {$1600.00} that did not occur because of the extreme 4 month delay in processing this loan that was not caused by me. These things should be contained on the tapes of our conversation on XX/XX/XXXX or XX/XX/XXXX and XX/XX/XXXX or XX/XX/XXXX.
As you can see, this loan did not close until XX/XX/XXXX and was not finalized until XX/XX/XXXX. I was overcharged at closing for taxes that had already been paid in full through XX/XX/XXXX and I was charged for late fees that were in no way my fault. This loan was inordinantly delayed for some reason, that was not caused by me, and created financial hardship and anxiety for me for 3 months.
Also, during the entire process, I was never given an accurate closing cost estimate on the Secure Portal and I complained about this in emails to XXXX XXXX and XXXX XXXX at least 6 times as I refused to sign the incorrect estimate forms on line that all showed huge amounts of Points added and did not show the credits I was promised. So when settlement actually occurred almost 3 months later than expected ( while I was out of town for a family emergency and away from my financial records ) I was surpised by the numbers and I received much less than the cash I was expecting from my original discussions with XXXX XXXX.
I called Loan Depot Customer Service, when I received my copy of the settlement sheet on XX/XX/XXXX at XXXX XXXX EST to find out how to make a claim for what I am owed. I talked to a woman named XXXX, who said she was going to listen to the tapes of phone calls between me and XXXX XXXX, the Sales Rep and she would get back to me, but I have heard nothing. She told me I had to contact XXXX about a refund on the tax payment of {$1000.00} that the local tax collector sent back to them because there were no taxes due. I called XXXX, XXXX XXXX, and was told XXXX would research this and send me the refund. I have heard nothing. Those taxes should never have been collected at closing because Loan Depot had copies of my receipts of these taxes having been paid in XX/XX/XXXX. It is Loan Depots responsibility to get this money back to me and collect it from XXXX, if needed.
I request that Loan Depot send me what I am due, {$4800.00} as soon as possible. An uncomplicated settlement such as this should have been completed in 60 day or less. I expect to receive what is due to me by XX/XX/XXXX, XXXX, Should you have questions or wish to update me on the progress of resolving this complaint, please contact me by email at XXXX and call me at ***** I will accept a check mailed to my home address, *********** I would appreciate receiving a call as soon as the appropriate executive reviews this complaint and begins a plan of action.
Thank you for resolving this quickly, The following Electronic Documents should be available on the LoanDepot Secure Portal or Loan Depot computer files Communications and documents that I provided and the dates that I submitted them from XX/XX/XXXX -XX/XX/XXXX Numerous Estimated Closing Statements that I never approved because they were all incorrect Electronic FINAL copy of the Settle Statement, dated XX/XX/XXXX submitted by XXXX Recordings of Telephone conversations between me and XXXX XXXX on or about XX/XX/XXXX or XX/XX/XXXX and XX/XX/XXXX orXX/XX/XXXX A copy of the Loan Depot Lifetime Guarantee Attachments submitted with this email : 1 ) Email from XXXX XXXX to XXXX XXXX dated XX/XX/XXXX, confirming telephone conversation & Loan Option Comparison attachment dated XX/XX/XXXX 2 ) email transcript to and from XXXX , dated XX/XX/XXXX 3 ) email transcript to and from XXXX & XXXX , dated XX/XX/XXXX 4 ) copy of photo 1 of ***** hand written notes during phone conversations 1 & 2 with XXXX XXXX 5 ) copy of photo 2 of *******hand written notes during phone conversations 1 & 2 with XXXX XXXX
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| 12/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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XX/XX/XXXX : Loan Application Initiated.
XX/XX/XXXX : Phone discussion with Loan Consultant ( XX/XX/XXXX ). Rate options discussed. Upfront appraisal fee of {$500.00} notification.
XX/XX/XXXX0 : Email from Loan Consultant ( XX/XX/XXXX) notifying me that loan disclosures would be sent in within 24-48 hours.
XX/XX/XXXX : Email to and from Loan Consultant (XX/XX/XXXX ) clarifying language on Combined Disclosures and Acknowledgement Form regarding escrow account for property taxes.
XX/XX/XXXX : Email to and from Loan Consultant ( XX/XX/XXXX ) clarifying language regarding language requiring earthquake insurance.
XX/XX/XXXX : My credit card was charged {$600.00} for the appraisal fee, despite the written notification that the fee was {$500.00}.
XX/XX/XXXX : Email from Loan Consultant ( XX/XX/XXXX) notifying me that appraisal is scheduled for XX/XX/XXXX.
XX/XX/XXXX : Email to and from Loan Consultant ( XX/XX/XXXX ) notifying me that the Loan was approved with conditions which was to provide a letter of explanation for an address on my credit report. Response prepared and sent the same day indicating that the address in question is a UPS Store box rental for secure receipt of online purchases.
XX/XX/XXXX : Email and telephone call from Loan Consultant ( XX/XX/XXXX ) providing Updated Loan Detail & Fee Worksheet dated XX/XX/XXXX and the results of the appraisal. Noted that the appraisal came in slightly under the lowest value needed. Discussed need to review and provide rebuttal for reconsideration as appropriate.
XX/XX/XXXX : Emails from and to Loan Consultant (XX/XX/XXXX ) inquiring whether the Appraisal was emailed to me. XXXX provided me with a PDF copy of the Appraisal instructing me not to disclose that she provided it to me because it technically had to be sent by the Appraisal Department. New loan options discussed based on the lower than anticipated appraised value. Two new Loan Detail & Fee Worksheets provided.
XX/XX/XXXX : Email to and from Loan Consultant ( XX/XX/XXXX) detailed rebuttal pointing out numerous errors and omissions by the appraiser that resulted in the lowered value by the appraiser and seeking clarification regarding updated loan rate options.
XX/XX/XXXX : Email from Loan Consultant notifying me that Appraisal Appeal was submitted.
XX/XX/XXXX : Emails to and from Loan Consultant ( XX/XX/XXXX ) inquiring about current homeowners insurance provider and requesting a copy of current policy page. Requested documents provided.
XX/XX/XXXX : Email from Loan Processor ( XX/XX/XXXX) indicating that our loan was approved, and she would be preparing our file for a final review and extending congratulations.
XX/XX/XXXX : Email from Loan Consultant (XX/XX/XXXX ) indicating that Appraisal Appeal resulted in {$10000.00} increase in appraised value of property and a {$5800.00} savings in loan fees and as a result the loan file was being returned to her to update loan pricing.
XX/XX/XXXX : Email from Loan Depot requesting documents for Asset Verification Site. Email to Loan Consultant ( XX/XX/XXXX) regarding technical errors with LoanDepot online dashboard and asset verification site. Notified XXXX that no active loans were shown in my LoanDepot online profile. Screenshots of multiple error messages provided.
XX/XX/XXXX : Email from and to Loan Consultant ( XX/XX/XXXX ) instructing me to send 2 months of bank statements of one account that shows {$2000.00} in it. Requested financial documents emailed to XXXX.
XX/XX/XXXX : Email from and to Loan Consultant ( XX/XX/XXXX) asking if I own the solar panels installed on the roof of my home. Response provided confirming that the solar panels were included with the purchase price of the home.
XX/XX/XXXX : Email from and to Loan Consultant ( XX/XX/XXXX ) requesting proof of ownership for solar panels. Requested documentation provided.
XX/XX/XXXX : Email to and from Loan Consultant ( XX/XX/XXXX ) inquiring about satisfaction of solar panel ownership documentation. XXXX confirmed that the provided document satisfied the requirement and notifying me that the loan was submitted for final review and document preparation.
XX/XX/XXXX : Email to and from Loan Consultant ( XX/XX/XXXX) regarding closing process ( 1. Is XXXX used for closing documents? ; 2. How should closing costs fees be paid? ; 3. Estimated completion date? ) Response from XXXX that XXXX is used for much of the documents, with a mobile Notary completing a few of them at my home, closing costs could be wired and the loan should close better be in the next two week! Dont pay XXXX!!!
XX/XX/XXXX : Email to and from Loan Processor (XX/XX/XXXX ) requesting an update on the processing and finalization of the loan. XX/XX/XXXXreplied : I looked into your file and it is still in underwriting. I have reached out to the underwriter to see where she is in the process of issuing the final approval. Once that is complete I will get your closing documents ordered.
XX/XX/XXXX : Email to Loan Consultant ( XX/XX/XXXX) regarding the lack of clear communication regarding the loan finalization process and inquiring about what information the underwriter needs to finalize the loan.
XX/XX/XXXX : Email from Loan Consultant ( XX/XX/XXXX ) indicating that the underwriting was finally reviewing my file and she hoped final approval would be completed on this same date. XX/XX/XXXX also noted We are covering any and all rate lock extensions. If it spills into XXXX the negative is you will have more cash to close because of prepaid interest for XXXX, the positive is you can skip XXXX and XXXX payment. Received an update on this same date that she received a clearance for final loan documents and requesting updated paystubs and employment verification for me. Updated paystubs provided. Also notified XXXX that I discovered that our Payroll Department was behind on updating employment files with the XX/XX/XXXX following the recent resignation of our Payroll Manager. Provided contact information for Human Resources and Employee Relations who can provide direct written verification of employment. XXXX indicated that LoanDepot would call HRER on XX/XX/XXXX to obtain necessary verification.
XX/XX/XXXX : Email to and from Loan Consultant (XX/XX/XXXX ) inquiring about the status of employment verification and loan finalizationXX/XX/XXXXindicated that the verification should have been completed and we should have docs ordered in the next week. I provided updated paystubs in anticipation of an ask giving the continued delay with finalizing the loan.
XX/XX/XXXX : Email from Loan Consultant (XX/XX/XXXX noting that the employment verification was completed on this date.
XX/XX/XXXX : Email from and to Loan Consultant (XX/XX/XXXX) inquiring if I paid my XX/XX/XXXX mortgage payment. Responded that based on prior communication from XXXX I had not paid the XX/XX/XXXX mortgage payment to date. Additional messages exchanged regarding lowered rates and the expired rate lock period. XXXX indicated that the rate lock was extended as a courtesy at no expense to me.
XX/XX/XXXX : Email to from Loan Consultant ( XXXX ) regarding the following : Any updates regarding our final date? XXXX XXXX will charge a late fee on the XXXX if I don't pay my monthly payment. They waived last month 's late fee because I called them and told them we were refinancing and should have been closed out by the end of the month. XXXX responded : Your loan is submitted for final right now. I need 1-2 more days to know if it will fund before XX/XX/XXXX. That was very kind they waived the late fee!
XX/XX/XXXX : Email from Loan Consultant ( XXXX ) indicating the following : Not looking good update It will take a week to get docs ordered and out to you. We will miss XX/XX/XXXX deadline. Im so sorry. I responded inquiring if the loan would be finalized and payoff processed with my current lender by XX/XX/XXXX. XXXX responded : If its not done before the XXXX we will go after LD together!
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| 03/27/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am writing to request the CFPB investigate Loan Depot NMLS XXXX and their deceptive lending practices that have caused this consumer harm.
On or about XX/XX/XXXX I was contacted by XXXX XXXX a licensed Arizona Mortgage Lender NML XXXX from an inquiry that I had made through XXXX XXXX. After gaining my trust he explained the loan programs available to me. I was asked what I believed the value of my home was and how much was my 1st mortgage. Based on my review of the information available to me through sites that show sales comps in my neighborhood and some recent sales in the last 45 days at {$180.00} sq/ft I shared this information with XXXX. XXXX took my information and qualified me with XXXX and XXXX XXXX XXXX XXXX. The XXXX value was around $ XXXX and the XXXX Home Value was around $ XXXX. At an 80-85 % LTV the XXXX Valuation would work but at the XXXX $ XXXX it wouldnt. XXXX said that there shouldnt be any problem as the XXXX estimator tended to always be lower and more conservative. When I asked what his experience has been with his borrowers on appraisals he said that they generally come in closer to the XXXX Values. This was important for me because I didnt want to risk paying for an appraisal and not get the loan. He made me feel confident that the appraisal should not be a problem. I understood the risk and I told him that I would think about it and contact him.
On XX/XX/XXXX I responded to a survey from Loan Depot with the following to assist in illustrating the deceptive practices : XX/XX/XXXX - Contact XXXX ask what is necessary to make application. Inquire to the current rate. He said same as yesterday 7.5 %. Ask him what I need to do. He says 2 years of W-2 's, 30 days of Pay Vouchers, and the Home Insurance Company and Policy No. He says I can email, fax, or he will send a link to upload securely. He says he has a meeting in a couple of minutes but will send the link. I arrive home from the office to start working on the documents. No link. Email XXXX about no link. He says there is a technology issue and will send in a few minutes. Get the link and upload the documents. XXXX says that he will prepare the disclosures and to proceed will need to electronically sign them. Receive the disclosures. Get on the phone with XXXX to review the disclosures. Get to the loan terms and the rate is 7.65 %. I call this out, and XXXX says " Huh ''. There hasn't been a rate change. He yells over to his manager, there is are some cross talk between XXXX and his manager and XXXX returns and says, Well the rate increased. So in the end poor communication regarding one of the most important parts of the transaction the interest rate XXXX did explain that once we sign the disclosures the rate will lock but if the rate decreases there is an opportunity to float the rate down.
XX/XX/XXXX - Notice the the 10 Year US Treasury has declined and send email to XXXX to ask what the rate is. Receive this.
Hey XXXX, Everything should be the same as yesterday, we havent had any adjustments so far. I did however just get an update from the processing team a few minutes ago and we have everything we need but they are just requesting 1 mortgage statement for your existing mortgage. This should be all we need and we are good to go!
XX/XX/XXXX Upload the mortgage statement Receive this from XXXX later in the day Hey XXXX, I just got update from processing that file is ready to proceed/lock but they requested bank statements that show at least {$4700.00} for reserves on the account. This can be a bank statement, 401K, or whatever kind of investment account that shows this balance. Can you send these over really quick and then I can lock the rate in for you? Rate today is the same@ 7.5 %.
Can you send this over to lock your rate? Wasn't my Rate locked per the signing of the disclosures as we discussed? And the rate is the same@ 7.5 % XX/XX/XXXX Receive an email saying After receiving your intent to proceed with your loan as disclosed on your Loan Estimate or Good Faith Estimate and your authorization to charge your credit card ending in XXXX ( as evidenced by your executed Appraisal Deposit Agreement ), your credit card has been charged {$180.00} for your appraisal deposit.
As discussed with XXXX XXXX, your rate lock period will expire on. As disclosed in your Appraisal Deposit Agreement, your Appraisal Deposit is refundable in the following circumstances : Respond to XXXX Please review below. The date of the rate lock is . Would you correct and resend? What is the rate today?
To add insult to injury I get a request from XXXX for Bank Statements.
So my questions are : Mortgage Statement and Bank Statement would be " Standard '' documentation based on my experience in the lending business. Why weren't these asked for at the beginning so I didn't have to start and stop multiple times? Why isn't XXXX consistent with rate information?
As you can see the communication of the rates to the prospective borrower and how to lock the rate werent consistently communicated.
On XX/XX/XXXX an Exterior Appraisal was sent to me that showed a value well below the values that I shared with XXXX and he confirmed while qualifying me as a borrower. I contacted XXXX and asked to speak with his manager and he wouldnt agree to transferring me or getting his manager on the phone with the both of us. After a few less than service oriented emails from XXXX I gave up and contacted via email his manager directly. I was contacted by XXXX XXXX who apologized and was interested in making things right. We reviewed some other options, 1. A personal loan product 2. The options to pay for a Summary Appraisal instead of just an Evaluation. The cost would be an additional $ XXXXUSD. He explained that the type of valuation that was done is known to NOT be an accurate value especially in some areas. He pointed out that he knew that in my neighborhood that it was almost impossible to purchase a XXXX sq/ft home for less than $ XXXX. He also shared a story of a borrower of Loan Depot in XXXX whos evaluation came back at $ XXXX which they didnt qualify for the loan, but when they paid for a Summary Appraisal the value came in at $ XXXX.
I asked why I wasnt offered to have a summary appraisal and he had no answer. He did shift the blame to the government and the 3rd Party Appraisal firm for the information. This deflection may work with some borrowers but my experience is different so I didnt accept. I tried to explain to him that Loan Depot picked the product ( which they know to be cheaper and less accurate ) not me and when I asked why I wasnt offered a summary appraisal based on their knowledge that the Evaluation product isnt reliable he tried to deflect again.
I told him in fairness that I was going to share my experience with the Government because Loan Depots process is unfair and deceptive. How can a mortgage company use online resources to qualify a borrower that doesnt use the same methodology as the 3rd Party Vendor that they contract with for their evaluations and put the consumer at risk to lose money. That isnt fair. How can a mortgage company use a valuation product that they know not to be accurate? That sounds deceptive to me. Additionally, there were errors in the Evaluation. The sq/ft of the my home was taken from the County Tax Records, which the county deems themselves as unreliable. And the only sales comps were taken in my neighborhood but didn't include the recent sales that were supporting the values that were used to qualify for the loan.
So in closing I would like the CFBP to investigate my claims with Loan Depot and to order them to stop these practices so that the consumer is not misled into risking their money in the attempt to acquiring a loan. Thank you for you consideration in this matter.
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| 09/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Over the span of six months and with good faith on my part throughout, I dealt with a Loan Depot misstep that lead to a chain reaction of utter failures to address what should have been a really simple problem to solve. Despite months of me initiating communication and innumerable hours of disappointing and misleading phone and chat interactions, at every possible turn, Loan Depots servicing arm confused, compounded and drew out this issue. And to add insult to injury, the situation resulted in two adverse credit events being reported by Loan Depot, which are a reflection not of my creditworthiness, but rather of Loan Depots lack of fundamental competence. Its these two adverse credit events that I am seeking to wipe from my credit report, a remedy that I think is both reasonable and justified given the circumstances. I have had stellar credit ( XXXX+ ) for many years without a blemish elsewhere and during the same period in question, I was making two other mortgage payments on time as I always am.
[ Note also that my Loan Depot account is currently in good standing several months after this incident. ] Ive laid out a timeline of interactions below for your review : XX/XX/XXXXXXXX : Loan Depot failed to properly process my insurance verification submitted via XXXX. I submitted it again via XXXX and direct fax, and still this was not resolved. I have had proper insurance throughout the life of the loan.
XX/XX/XXXXXXXX : I received communication from Loan Depot that my insurance was not compliant, and that separate ( redundant ) insurance had been acquired by Loan Depot on my behalf in the amount of {$3600.00}.
XX/XX/XXXX : I received notice from Loan Depot of an escrow shortage as a direct result of the insurance policy they unnecessarily purchased. This increased my total loan payment amount from {$2200.00} to {$2900.00}, a non-trivial {$750.00}, 34 % increase overnight. This is not a reasonable or sustainable expectation let alone the fact that this was a result of Loan Depots processing failure. I was assured this would be resolved with the insurance verification in place, which is was at this time.
Fast forward XX/XX/XXXXXXXX : Loan Depot letter generated stating that my XXXX monthly payment was not made in full. This is a result of autopay having been set at the old amount. This XXXX payment of {$2200.00} was made on time despite Loan Depot calling it a partial payment, which they ultimately accepted months later.
XX/XX/XXXX : I initiated a chat interaction with Loan Depot. Little did I know that this thread would go on for another three months without ever reaching proper resolution.
XX/XX/XXXX : I followed up to a Loan Depot response restating the issue. I received only an acknowledgement of receipt of my message from Loan Depot.
XX/XX/XXXX : I followed up again with Loan Depot after two weeks with no response.
XX/XX/XXXX : Loan Depot informed me that my escrow had been recalculated and that my new payment would be essentially the same as my original payment ( {$2200.00} ), but that it would only be effective for my XXXX XXXX payment. The implication was that I would be responsible for an additional $ XXXX/mo for both XXXX and XXXX because of their mistake, a total of {$1500.00} out-of-pocket for me that is completely unreasonable to impose.
XX/XX/XXXX : I followed up noting that the XXXX and XXXX amounts needed to be adjusted back down to the appropriate amount ( either the previous {$2200.00} or the new {$2200.00} poised to take effect in XXXX ) before I would be able to make the payment.
XX/XX/XXXX : After receiving the same form escrow analysis response, I asked to speak with a supervisor. ( Never once was I given the opportunity to speak to a supervisor and callbacks were automated messages asking me to reach out to Customer Service again ) XX/XX/XXXX : No reply from Loan Depot, so I followed up again. I also saw my first late fee right around this time for XXXX payment, which was short of the {$2900.00} payment they increased it to.
XX/XX/XXXX : I spoke live with Customer Service and was told that I would receive a call from a supervisor within two business days. That call never came. On XX/XX/XXXX, I started using the Loan Depot.com chat thread to record updates to track the live conversations I was having.
XXXX XXXX : No response from a supervisor via phone and nothing but receipt acknowledgement from the chat thread, so I spent 75m on the phone waiting for and speaking with Customer Service. I again made it clear for the umpteenth time that I was prepared to pay my mortgage on the spot as soon as they adjusted the amounts due for XXXX and XXXX appropriately. While I had a pleasant interaction with one rep who sympathized and assured me he could get this fixed by transferring me. I ended up talking to Loss Mitigation, a nice way of saying Collections, who promptly informed me that they could and would do nothing, and that any payment short of {$2900.00} ( say, the correct payment amount due {$2200.00} ) would be rejected in whole. This is the first time that the topic of potential negative credit reporting was raised to me.
XXXX XXXX : I spoke live with Customer Service and expressed my continued frustration with this issue not being resolved months later. The rep expressed sympathy and apologized for the lack of contact from a supervisor and said he would escalate me to Management. I was immediately kicked back to Collections to start the process all over again with another new rep. Same dismissal I got on XXXX XXXX from a different rep, which seemed to make it feel like a standard procedure.
XXXX XXXX : I requested a physical location for Customer Service via chat that I could visit to get this resolved due to the lack of responsiveness and resolution two months into the conversation. I was advised that there was not an office in my area.
XXXX XXXX : In parallel, I made a credit dispute request directly with Loan Depot and received a form response the same day that I should take this up with the credit bureaus directly.
XXXX XXXX : I called back into Customer Service after a few hours getting up the courage to wait again. A rep told me that they could take full payment for XXXX ( at {$2900.00} ) and XXXX ( at {$2200.00} ) and trigger an immediate escrow recalculation to get me a reimbursement quickly. Why did no one suggest this after two months!! This was a Saturday.
XXXX XXXX : Based on the last live conversation with Customer Service on XXXX XXXX, I made a payment of {$5100.00} to cover both XXXX and XXXX in full. It took nearly a month for these funds to be applied to my loan. More on this coming XX/XX/XXXX : After several follow-ups post-XX/XX/XXXX ( payment date ), I spoke live with a Customer Service rep who said unequivocally that Loan Depot had failed to properly review the request to allocate the {$5100.00} XXXX XXXX payment to XXXX and XXXX as was discussed verbally and agreed with Loan Depot on XXXX XXXX.
XX/XX/XXXX : {$2900.00} of my XXXX XXXX payment was applied to cover my XXXX payment in full. It took another two days for the full XXXX payment ( {$2200.00} ) to be applied.
XX/XX/XXXX : I made a full payment for XXXX based on the adjusted amount ( {$2200.00} ) XX/XX/XXXX : I submitted credit report disputes with XXXX, XXXX, and XXXX. Thus far, XXXX and XXXX have returned dispute resolution results and made no changes to the late payments reported by Loan Depot. This is understandable given how Loan Depot has recorded the activity, but it is not a fair resolution of my issue. I believe the only fair and possible resolution has to come from Loan Depot.
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| 12/27/2020 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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XX/XX/XXXX I am writing to inform you that I am reporting your businesss conduct to the XXXX XXXX XXXX, the Consumer Finance Protection Bureau, and since this loan is a VA loan, to the HUD and VA. I am making these reports due to the following : 1 ) my complete dissatisfaction with your practices and customer service, 2 ) my concern that your operations are beyond incompetence and are a nefarious attempt to garner undeserved late fees for profit, and 3 ) the unwarranted degradation of my ( and my spouses ) credit scores despite multiple attempts to pay our mortgage on time and in full. Below is a continuation of the incidents described below dated XX/XX/XXXX.
On XX/XX/XXXX I called loanDepot in an attempt to resolve or get an update of the credit issues described on XX/XX/XXXX, below.
I spoke with representative # XXXX, explained the situation below and was informed that our XXXX payment was also showing as late and unpaid. This despite setting up auto payment AND having an XX/XX/XXXX email receipt from loanDepot stating that the payment was processing. Had I not called to discuss the credit issue I would not have known that XXXX payment was now late. ONCE AGAIN THROUGH NO FAULT OF MY OWN.
I asked representative # XXXX why the payment did not withdraw and she could not explain. I also asked if she could give me an update on the requested resolution on my credit score. She was unable to help and subsequently transferred me to customer service. I waited for 25 minutes for a person to answer, and when someone finally did, they came in broken and unreadable, and I was forced to hang-up and call back. I would later find out that this is due to your representatives working from home.
When I called back I reached Ms. XXXX # XXXX. Ms. XXXX was very helpful. I explained why I was calling in reference to my previous complaints AND that now I had another issue with XXXX payment. Working with Ms. XXXX, I made an electronic payment for XXXX mortgage via the website, to include a late penalty. She stated she put in a request to have the late penalty removed since I had emailed confirmation that an autopay was set up and processed. Ms. XXXX also put in a request for CREDIT REPAIR, given that the account showed all payments were fulfilled and that we had put in several complaints and requests. I then asked what the status of my previous complaints were, that I put in via the website. She could not answer those and said she would need to transfer me to customer service, but that she would wait with me on the phone. She transferred me but, of course, we were disconnected. At this point, having spent over an hour on the phone with little resolution I tried the chat function on the website.
Via the chat function I was told that my XXXX auto payment did not go through, despite having confirmation, because it was set up in XXXX? No further explanation. This represents now the 2nd late penalty and non-payment due to your systems autopay policies? I can only conclude that it is designed to fail in order to garner additional late fees from your customers. As an adult who has ample experience with multiple online payments from other mortgages to credit cards, this is not rocket science, yet I HAVE NEVER, had experiences like this and one that HAS DAMAGED MY CREDIT. Again, see below. At best, this is negligence, at worst, deliberate and planned malfeasance.
Also, via the chat function, I asked about the status of my online complaints and request for credit repair. I was told that they were in process. No further elaboration.
So, in conclusion, I am writing to inform you that I am reporting your businesss conduct to the XXXX XXXX XXXX, the Consumer Finance Protection Bureau, and since this loan is a VA loan, to the HUD and VA. I am making these reports due to the above and below issues described here-in. I have no faith that you will resolve my credit repair, and I have no faith that when I make my mortgage payments that you actually receive them. This has caused stress and harm to my family in an already stressful and harmful year. It is shameful that you would treat your customers this way let alone a XXXX veteran. The only resolution is a prompt capitulation on your part, reimbursement of all the late fess, and swift repair of my credit.
XX/XX/XXXX To whom it may concern : Customer Services , loan administration, loanDepot.
Regarding Loan Number XXXX LoanDepot has negatively affected my credit score due to a dispute regarding our mortgage payments from XXXX and XX/XX/XXXX. I received written notification ( no date ) from the loanDepot Loan Servicing Department stating that they had not received our loan payment for XXXX. However, this payment was indeed mailed by my bank, XXXX XXXX XXXX, in late XX/XX/XXXX. However, not know at the time, the XXXX payment was mailed to an incorrect address ( the address at the top of the Loan Statement ) : XXXX XXXX XXXX, XXXX, NJ XXXX Instead of this address XXXX XXXX, XXXX XXXX XXXX. As a result, I thought XXXX was paid, having been debited from my bank account and having no indication to the contrary. It was not until I received the letter that I was made aware that the XXXX payment and subsequent XXXX payment had not posted.
Complicating the matter is that in XXXX, I set up an account and an automatic payment at loandepot.loanadministration.com with the first payment set to withdraw on XX/XX/XXXX. Again, unknown to me at the time was that the XXXX payment would not withdraw since the XXXX payment wasnt received.
Upon receiving the enclosed letter I immediately called loanDepot to question and straighten out the situation. Unfortunately my call was not answered and after leaving a message I did not receive a call back. The next day I called again, and after a futile conversation with customer service representative I requested and was transferred to a manager, an individual named XXXX ( XXXX ). XXXX explained that loanDepot had not received the XXXX payment because of the address error and as a result the XXXX payment was not automatically withdrawn since the XXXX payment did not post.
Thus, due to your policies and confusing address ( yes the top of your statements should not have a return address not meant for the payment ) I had missed two payments. Rather than fight the issue I decided to make all outstanding payments on the phone to include and any late fees. This is reflected in the enclosed statement dated XX/XX/XXXX. I even paid the XXXX dollar phone fee. As of XX/XX/XXXX my account should have been paid and up to date without penalty.
Fast forward to XX/XX/XXXX when I received a XXXX notification that my credit had been negatively affected by a deduction of nearly 100 points.
I am requesting that you make remedy and notify any and all credit services that any delinquent status or late payments were first, corrected, and second mistaken to begin with due to your aforementioned practices and policies.
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| 05/21/2018 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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On XX/XX/XXXX, I inquired with XXXX XXXX XXXX XXXX ( LoanDepot ) in regards to assistance with our home loan due to the Designation of Florida as a federal disaster. I was aware that there were to be no late penalties or negative credit reporting to the credit bureaus. Document # 1 is a copy of this initial inquiry dated theXX/XX/XXXX. As of the XX/XX/XXXX I sent another inquiry as to when someone might respond Document # 2.
Document # 3 was dated the XX/XX/XXXX and simply gave a brief description of answers to General questions about Hurricane Irma. It explained the forbearance plan as the suspension of the payments for a minimum of three months, and the only requirement to be qualified for this plan was to reply yes-Irma to this particular email. Page 2 of the email explains the fact that the suspended payments are not being forgiven, but will need to be repaid through and approved repayment plan or another available loss mitigation workout option. It further stated that near the end of the plan period the status of the plan would be reassessed and used to determine any further workout options. I was advised that we would be making payments fromXX/XX/XXXX through XX/XX/XXXX in the amount of {$960.00} as a trial period. At the end of that period, we would receive loan documents to repay the suspended payments, The payments made were placed in a suspense account, The end ofXX/XX/XXXX came and we had not received any modification documents. I paid the XX/XX/XXXXpayment of {$960.00} and received a receipt for the payment on XX/XX/XXXX Document # 5. Document # 4 is an email in reference to my further inquiry about loan modification documents that I was told we needed to sign and return that had yet to arrive, I requested the documents so that we could review the terms of the modification since no one had bothered to call and discuss these matters with me at any time. I was supposed to accept the modification without discussion or questions I assume.
On XX/XX/XXXX, I applied for a refinance loan with cash out so that we could do some home improvements. Our loan officer XXXX XXXX was advised from the start of the situation with the forbearance etc, Document # 7. On the XXXX, I received an email from Loan Depot stating that our loan had been reported past due 60 days to the credit reporting bureaus, but they had taken action to correct the issue and that it would take a minimum of 30 days to correct this inadvertent reporting of our account.
Document # 6.
On XX/XX/XXXX, I put down a deposit on my credit card for the VA Appraisal and also paid a fee of {$19.00} for a credit report. Document # 8 On XX/XX/XXXX I received an email that advised that my deposit of {$490.00} for the appraisal for the refinance had been refunded with no explanation. Document # 9.
XXXX XXXX my loan officer was not aware of this action.
Document # 10 is a copy of the next steps email I received after making the application and needed documents in order to proceed with the loan, These items were supplied with satisfaction to XXXX XXXX, On XX/XX/XXXX, we received notification of our loan estimate documents being ready on the document portal with Loan Depot, Documents 11 & 12.
XX/XX/XXXXwe are advised via email that our loan is now in XXXX XXXX and that the appraisal had been ordered. THe appraisal was completed on XX/XX/XXXX. It appeared that we were moving forward to approval of our refinance loan, But then red flags began appearing # 1 Loan depot showed two open loans on the home on credit, then the inadvertent delinquency report for late payments popped up. I filed my XXXX taxes late due to the federal disaster extension and also requested an extension to my XXXX tax return. XX/XX/XXXX I was advised that my loan for refinancing was denied, I felt it was a direct result of the negative reporting etc. I was told that there was a lien on my property from IRS which is not true and that we were, five months delinquent. The next conversation with a CSR would be that we were four months delinquent then three months delinquent. Even though we were making payments as agreed to in the forbearance, because I had not returned the modification signed or made an effort to repay the suspended payments, the foreclosure team was now reviewing my file after the refinance was squashed Document # 13.
To further confuse the issues, I received notice of disclosures on the secure portal for review concerning the refinance loan. Dated XX/XX/XXXX Documents 14 & 15.
On XX/XX/XXXX, I contacted Loan Depot and talked with a collections unit service Rep. I was advised that my loan was being reviewed for foreclosure since I was delinquent four months, I objected because I had a receipt fromXX/XX/XXXX stating that I was only three months ( the three months the loan was in forbearance ) due. SInce we were diligently trying to get answers so that we could make intelligent choices, we had not taken the modification plan which raised my interest and increased my payments for the life of the loan, I didn't feel this was an informed decision since I had not been given the facts and figures of all of my options available to me to make a repayment decision, As a result of this pressure to avoid foreclosure, I agreed to a repayment plan with an outrageous down payment of {$1200.00} Document # 16 to be paid by XX/XX/XXXX and payments over the course of the next three months to repay the suspended payments, The problem that we have is that there is over {$1300.00} in this " suspense '' account that they are not applying to the past due amount. We were advised by a CSR this past week that we should only have to come up with a down payment of less than our former monthly payment of {$870.00} and that we would not be over extended in the repayment process, The next CSR said that this was not true. Document 16 is copy from Loan Depot site that shows the repayment plan and proposed payments, Document 17 is a copy of the payment history in my account at Loan Depot, It shows that we have made all payments as agreed to in the trial period extending out to the XX/XX/XXXXpayment as well. It also includes the payments made prior to the forbearance fiasco we are involved in today, Documents 18 A & B are the modification documents that were sent to us, but did not include a final payment to include the escrow etc. I requested an itemized accounting of where the funds have been applied from our payments and also requested a system maintenance to make sure that all funds have been accounted for, My wife was advised that this would be done after the payments were made, I am concerned that this practice may cause us to have to go through a further hardship to repay the three months of payments by being made to make payments that are higher than need be if the calculations were done prior to the payments being made.
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| 04/07/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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Our house was broken into and vandalized, leaving almost {$30000.00} worth of damage to the interior of our home. This happened in XX/XX/XXXX, while we were on vacation. The first check we received from our insurance company ( XXXX XXXX ) in XX/XX/XXXX was just under {$17000.00}. Since the check was made out to both us and the insurance claims dept of Loan Depot, we had to send the check to them to endorse and wait for them to send it back to us before we could proceed with structural repairs. They notified us at that time that we would need to call them for an inspection, when all the work was completed, no problem! The problems began when we received the next check from the insurance for $ 5000+. I called Loan Depots Insurance Claims Dept to let them know that I was sending in the check to be endorsed. They told me that now that it had gone over {$20000.00}, we would need to send them the insurance adjusters worksheet ( we had already sent them one with the first check ), a signed contract/proposal from our contractor, and a contractors waiver of lien. We sent all the required/signed forms and the check to Loan Depots Insurance Claims Dept to be endorsed. However, this time they sent the check back to us and told us that we needed to endorse the check and then send it to them. I called them and they then told me that they would deposit that check, after we endorsed it, then send us a new check. I specifically asked if there was anything else they needed and they said no they had all the forms they needed and once they deposited the check and the funds were available, they would send us a check. Two weeks later ( now the middle of XX/XX/XXXX ) I called them to see if the check had been sent out. They asked if we had had the 50 % inspection done. WHAT?!!! No one had ever said, on the phone, or in writing, that we should get anything except an inspection when ALL the repairs had been completed ( repairs were about 90 % completed at this time ). The person I talked to on the phone said she would file for an exception and an inspection. The exception was denied! Even though I have it in WRITING that once the endorsed check and all required forms had been received, the check would be sent. After the first inspection, the inspector sent them pictures and stated repairs were 90 % complete, and listed the few things left to be done. I waited two more weeks, expecting OUR money from them, to finish paying for the repairs on OUR home ( we have more equity in our house than what we owe ), then I called them again. This time I was told they would not send the check until after the 100 % inspection! This is NOT what I was told previously ( again both verbally and in writing ). How do they expect people to do the repairs if they wont release the money?! We did finish the repairs, got the 100 % inspection, and finally received the check TWO MONTHS after originally receiving the original check from XXXX XXXX. In the meantime, we had received two additional checks from XXXX XXXX ( totaling approximately {$3500.00} ). I knew there was no reason to send them to Loan Depots Insurance Claims Dept until after the 100 % inspection. Once that was done, I called them, told them about those checks and asked, since everything was done, if we could just send them to them to be endorsed and sent back. They said no, we would need to endorse the checks and send them to them. They would deposit them and once the funds were available they would send us a check. That was SIX weeks ago and we are STILL waiting for our money. When I called about it after about two weeks, I was first told that they were waiting for forms from the contractor. I came unglued! I informed them that those had been completed over two months ago and the 100 % inspection had been done ; everything was completed, everyone had been paid, except US! I was put on a LONG hold before the person returned and said she got it straightened out, would request the check be cut ( would take up to 5 days ) and then would have it sent overnight XXXX. I told her not to do that because we were going on vacation and did not want it sitting on our porch while we were gone. Instead I requested that they use the two day mailer that was already addressed to me and paid for by ME that I had sent them in XX/XX/XXXX to use to return the previous check, that they had never used. She checked to make sure it was in our file. It was and I was told it would be used. When we returned from our 10 day vacation, I expected to find the check in our locked mailbox. Nope! Dont know why Im surprised. Weve had nothing but problems, miscommunication, and downright lies from this company. I have asked NUMEROUS times to speak to a supervisor. Although I was assured each time that I would get a call from one within 48 hours, one has never called. Ive asked to speak to someone over the supervisors and was told a request was put in for that person to call me, I never received a call. When I called last week to find out where the check was, I was told it was mailed ( regular mail, they couldnt tell me why the two day, traceable mailer, that was in my file, was not used ) on XX/XX/XXXX. That was 10 days ago! Personally, I dont believe they even mailed it. I dont understand why they are holding onto OUR money ; they have no right to do this! If the tables were turned, we would be getting slapped with late fees and nasty letters ( weve never had to pay a late fee because we always make our payments on time ). I just cant understand why weve been treated like this! Our house being in shambles when we returned from vacation in XX/XX/XXXX, along with many valuables being stolen, was hard enough ; but having to deal with Loan Depot to get the insurance money that was due to us to complete the repairs was a nightmare, and is still! I now have to call them on Monday ( they said I had to wait 10 business days to see if the check they supposedly mailed showed up ), so they can put a stop payment on it and reissue another check. So again, that is another two month wait for our check. When I called last week I asked who I could talk to about all of this and was told that I would have to write a letter to be forwarded to the corporate office. If I did that, I highly doubt that it would ever get there. I am really hoping that you can contact someone at the corporate level and have them contact me. They need to know what is going on in their company, the complete lack of customer service, the miscommunication, and the delay in sending out checks. How do they expect people to do the necessary repairs to their house, if they dont release those funds?! We used insurance money from stolen personal property, instead of replacing those items right away, which we shouldnt have had to do!
|
| 05/19/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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I am writing to request that the CFBP investigate and take appropriate action against Loan Depot for not adhering to the ECOA/Regulation B requirements for Loan Applications specifically Section 1002.9Notifications. On or about XX/XX/XXXX I made an application for credit with Loan Depot. On XX/XX/XXXX I was informed by Loan Depot that they would no longer be offering the loan product that I had applied for and that I would have to originate the loan with them by close of business XX/XX/XXXX. I informed them on XX/XX/XXXX that I would not be able to meet their deadline due to competing priorities. On XX/XX/XXXX I received an email from Loan Depot saying that they regret to hear that I had " Withdrawn '' my application. From the applicants perspective I didn't expressly withdraw my application. I don't believe that Loan Depot fulfilled their requirements under Regulation B and falsely categorized my application as " Withdrawn ''. It would have been more appropriate for them to notify me under Section 1002.9Notifications as there was an Adverse Action taken because the applicant did not take action expressly or implied that the application had been " Withdrawn '' Additionally, I have been harmed due to Loan Depot 's actions. I have made an application to another lender and can not prove that Loan Depot does not have an application pending because no notice of the adverse action taken by Loan Depot was made available, because Loan Depot is claiming that the Loan Application was withdrawn by the applicant. I have a credit inquiry from XX/XX/XXXX with no corresponding proof to give to the new lender that there isn't a application in process by Loan Depot. Thank You. Below is a timeline as best as I can provide.
XX/XX/XXXX I received an email from the CFBP regarding Complaint XXXX.
XX/XX/XXXX I was contacted by XXXX XXXX of Loan Depot.
XX/XX/XXXX - XX/XX/XXXX Traded some messages and was informed by XXXX XXXX that Loan Depot had agreed to complete a Full Summary Appraisal on my property at no charge.
XX/XX/XXXX Agree to the Appraisal and ask that Loan Depot have the Appraiser Contact me.
XX/XX/XXXX - XX/XX/XXXX Appraisal is completed and I contacted by XXXX XXXX that the value was now sufficient to proceed with the loan that I was previously declined for due to insufficient value ( See Complaint XXXX ) Agree to proceed with new loan application as long as they turn me over to a different representative.
XX/XX/XXXX Was contacted by XXXX XXXX and we started the Loan Application.
XX/XX/XXXX I was contacted by XXXX XXXX to inform that the Loan Product I had applied for was no longer being offered and that I needed to originated by XX/XX/XXXX.
XX/XX/XXXX I informed Loan Depot that I would not be able to meet their deadline due to some competing priorities.
XX/XX/XXXX I receive an email from Loan Depot advising me that they regret to hear that I had " Withdrawn '' my mortgage loan application.
Emails- From : Customer Care Sent : Saturday, XX/XX/XXXX XXXX XXXX To : XXXX Subject : loanDepot Customer Satisfaction Survey - Reference XXXX Hello XXXX XXXX, We regret to hear that you have decided to withdraw your loanDepot mortgage loan application at this time and hope to have the opportunity to help you meet your financial goals in the future.
At loanDepot, we are committed to providing you with top tier customer service and would like to hear your feedback about your experience with our team.
Please take a few moments to complete the survey below.
Please click on this link to start the customer survey Thank you for your participation.
Sincerely, The Customer Care Team From : XXXX XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX ' Subject : RE : Message HI Sir, All we have to do is start the process and ESIGN before Monday ..Im in today and tomorrow morning.
Once its started and Esigned we have plenty of time. Let me know XXXX this is a good opportunity!
Thanks!
XXXX XXXX Production Manager NMLS # XXXX ( XXXX ) XXXX ( XXXX ) XXXX ext. XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, AZ XXXX NMLS # XXXX Customer service is our top priority : If you are not receiving exceptional customer service, or if you have any questions, please contact us at www.loandepot.com/about/contactus.
Confidentiality Note : This email and any attachment ( s ) are for the sole use of the intended recipient ( s ) and may be confidential and/or privileged. Any unauthorized use, disclosure or copying is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by return email, and delete the message.
Please consider the environment before printing this email.
From : XXXX XXXX [ mailto : XXXX ] Sent : Friday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX Subject : Re : Message XXXX, Thank you for the note. I am not going to be able to meet your deadline due to some competing priorities for my time.
From : XXXX XXXX Sent : Thursday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX ' Cc : XXXX XXXX Subject : RE : Message HI XXXX, We need to make this happen today omorrow. We just received work LD is suspending the 2nd MTG product on Monday XX/XX/XXXX we have to originate today omorrow, or we may lose our window.
This was just announced so I dont mean to pressure, but XXXX wont be able to control this after Monday.sorry for last minute notice.
Please contact XXXX XXXX or I ASAP today.
Thanks!
From : XXXX XXXX [ mailto : XXXX ] Sent : Wednesday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX Subject : RE : Message Got your message. Been tied up this morning to call back.
Have appraisal firm contact me.
Thanks.
Sent via the XXXX XXXX XXXX XXXX, an XXXX XXXX XXXX XXXX XXXX smartphone -- -- -- -- Original message -- -- -- -- From : XXXX XXXX Date : XX/XX/XXXX XXXX XXXX ( GMT-XXXX ) To : XXXX XXXX ' Subject : RE : Message Hi XXXX XXXX, If you are OK with letting an appraisal conduct a full appraisal at our cost I can inform my team to proceed.. Are you open to getting a full value completed?
Im in the office all day today DIRECT XXXX Thanks!
From : XXXX XXXX [ mailto : XXXX ] Sent : Tuesday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX Subject : RE : Message Returned your call last week. We going to connect?
Sent via the XXXX XXXX XXXX XXXX, an XXXX XXXX XXXX XXXX XXXX smartphone -- -- -- -- Original message -- -- -- -- From : XXXX XXXX Date : XX/XX/XXXX XXXX XXXX ( GMT-XXXX ) To : XXXX Subject : Message Got your message will connect with you later.
Thanks for the follow up
|
| 06/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American, Servicemember |
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In XXXX Loan Depot attempted to take 2 payments out of my XXXX XXXXXXXX account resulting in NSF. ( see attached email from Loan Depot. ) On XX/XX/XXXX I spoke with XXXX XXXX of Loan Depot and she assured me that she would resolve the double payment issue.
On XX/XX/XXXX I forwarded a message to Loan Depot advising that I had been billed twice for my XXXX mortgage payment requesting that the second mortgage payment be removed.
I also spoke with XXXX at Loan Depot on XX/XX/XXXX in an effort to insure that the double payment issue had been resolved. XXXX was totally confused concerning the situation and suggested I visit the website.
On XX/XX/XXXX I received message from XXXX XXXX of Loan Depot advising that my inquiry about the double payment had been received and that it would be 3-4 days before i would receive a a response. ( see attached document from XXXX XXXX ) On XX/XX/XXXX, I engaged in live chat with Loan Depot employees XXXX, XXXX and XXXX. I told them that I never requested a refund of my XXXX payment only cancellation of the unauthorized second payment. Ialso asked why the proceeds of the check weren't used to pay my XXXX payment. ( see attached messages ) They said they couldn't help me and I would have to contact customer service.
Nobody at customer service answered the phone. I then sent a message on the website to Loan Depot including my live chat requests.
On XX/XX/XXXX, I called customer service and was sent to XXXX XXXX # XXXX. She told me that she couldn't help me but could only take a payment. She also told me a check for my XXXX payment had been mailed to me on XX/XX/XXXX. Then I asked her why the proceeds of the check hadn't been applied to my XXXX payment and she said she couldn't help me and tried to transfer me to Customer service. After waiting on hold for several minutes, XXXX came back on the phone advising that Customer service was swamped and she couldn't transfer me. She gave me the phone number for Customer service and suggested I call.
I then called customer service and XXXX answered the call. She advised that I should wait until the afternoon to call.
On XX/XX/XXXX I received a message from XXXX XXXX advising that Loan Depot had received my request to stop payment on the check Loan Depot had prepared and that the check had been cancelled with the proceeds applied to my loan. She further stated that this " had hit my credit '' since Loan Depot didn't receive my XXXX payment. ( attached is a copy of Ms XXXX 's message to me ).
Inasmuch as I never cashed the check sent to me by Loan Depot, the {$2100.00} representing my XXXX payment never left the possession of Loan Depot, I had not received the check Loan Depot allegedly mailed to me when Ms XXXX stated that the the payment had been reversed and this " had hit my credit ''.
Subsequently, we filed a complaint with XXXX XXXX and XXXX concerning Loan Depot 's inappropriate reporting that we were 30 days late on our mortgage payment even though it had the proceeds of our Mortgage payment check in its possession during the entire 30 days.
I received a check from Loan Depot in the amount of {$2100.00} on XXXXThe check was issued on XX/XX/XXXX and was mailed to me on XX/XX/XXXX. ( see the attached envelope and check from Loan Depot ) In a letter dated XX/XX/XXXX, from Loan Depot the undersigned was advised that we had been removed from the Payment Drafting Program. We were further advised that " You must now resume making payments on your loan by making payments on your loan by mailing your check to the address provided on your coupon, by using our online payment system or by phone at XXXX ''. ( See attached Loan Depot Letter dtd XXXX/XXXX/XXXX ).
On XX/XX/XXXX, the undersigned submitted a mortgage payment to Loan Depot.
On XX/XX/XXXX, Loan Depot returned the undersigneds ' mortgage payment to XXXX XXXX, our bank. ( See attached Loan Depot payment history and XXXX XXXX memo confirming Loan Depot returned our mortgage payment ).
On XX/XX/XXXX the undersigned called Loan Depot and spoke with XXXX, employee # XXXX. We provided her with our checking account information so our mortgage payment could be paid as approved by Loan Depot in in its XX/XX/XXXX letter attached hereto.
On XX/XX/XXXX, the mortgage payment made telephonically by the undersigned, thru Loan Depot employee XXXX, on XX/XX/XXXX was returned to XXXX XXXX. ( See attached Loan Depot Payment History ).
On XX/XX/XXXX Loan Depot prepared a letter advising that it was unable to find my mortgage payment. ( See attached XX/XX/XXXX Loan Depot ltr. ) On XX/XX/XXXX, the undersigned mailed a mortgage payment check to Loan Depot by priority mail to the address on the payment coupon.
On XX/XX/XXXX the mortgage payment check was delivered to Loan Depot at the address on the payment coupon. ( See attached United States Postal Service tracking document/receipt ).
On XX/XX/XXXX, the undersigned contacted Loan Depot about delivery of our Mortgage Payment check. XXXX XXXX, a Loan Depot employee, advised us that because the check arrived on the weekend, it would be processed the following business day. ( See attached XX/XX/XXXX ltr from Loan Depot employee XXXX XXXX ).
On XX/XX/XXXX, we received a letter from Loan Depot employee, XXXX XXXX, that Loan Depot was unable to find our Mortgage Payment check which was delivered to the Loan Depot mail box by the United Postal Service on XX/XX/XXXX. ( See attached XX/XX/XXXX ltr from XXXX XXXX ) On XX/XX/XXXX Loan Depot imposed a late payment fee of {$100.00} on us. ( See attached Loan Depot payment history ) On XX/XX/XXXX, a letter dated XX/XX/XXXX was mailed by to us returning our Mortgage Payment check that was deposited into the Loan Depot mail box on XX/XX/XXXX. The letter was mailed AFTER the late payment fee was assessment was posted on the Loan Depot website. ( See attached XX/XX/XXXX Loan Depot letter ).
We request that the CFPB order Loan Depot accept payments from us in accordance with its XX/XX/XXXX Loan Depot letter allowing payments by personal check, telephone or thru the Loan Depot online payment system.
It is further requested that all late payment assessments be waived and that Loan Depot transmit no derogatory information to any credit bureaus or similar organizations concerning the undersigned concerning the issues raised in this complaint.
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX
XXXX, Az XXXX XXXX :
|
| 01/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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My fiance and i viewed a new construction home on XX/XX/XXXX. We liked the home ended up putting earnest money down and signed a contract for a conventional loan. The following week we received a path which stated we needed to pay down a credit card. That was completed the following day and proof was sent to their lender. I kept in contact with the lender who stated nothing else needed to be done. I was then told about a month later that the child support letter needed to be reduced. I told him that court was delayed due to covid-19 but i could get a letter from our attorney with their recommendation to the judge. Lending said this would work and the letter was sent over. When court was completed in XXXX, I called lending and let them know the amount was lowered per the judge to the amount listed in the letter. The lender then ( after 5 months ) ran our credit without permission and then said that he doesnt believe the loan will work. From that day on XXXX XX/XX/XXXX XXXX it was literally a different story each day. One day we were told that the student loan payment amount would have to be reduced, the next day I was told no it was fine but i need to pay off a different loan. Then the day after I was told that I needed to just bring the money that was needed to pay everything off to closing and those loans would be paid at closing. I was then told that it was not going to go through as the income was not enough. I asked how when all of the income was laid out before we signed the contract. I did not get an answer. I was completely confused as to how we were put under contract and completely changed our lives just to be told 5 months later that they werent sure the loan would go through. I then contacted my lender 's boss and spoke with him. He told me that the loan was FHA and my student loans didnt matter. I was then told that until XXXX came around and taxes were filed that there was no way this loan would be able to be processed. I asked if we were able to push the closing back 3 weeks so that way the income taxes could be filed and was denied. I was shocked as they had already pushed the closing back on their end 3 times. I was also told that no other lender would be able to approve us and they sent the cancellation form was sent. I also contacted the lender one last time to get some answers and he lied to me saying we were put under contract without pre-approval. He then said the loan was unworkable and he let it sit for 5 months. He also said he never submitted it to underwriting but just told me it was denied. I was also told that he was trying to submit FHA even though I signed conventional and then told me conventional was not even in the picture. He told my realtor the XXXX was under and the next morning he told me it was way to high. I was not even given an option to have another lender look and do the loan. The closing date has also been pushed back 3 times but they were refusing to allow me an extra two weeks to file and get the income they say they required in XXXX.
When the application was started it was discussed with XXXX XXXX verbally about using Mr. XXXX income as he as in school for XXXX and netted XXXX for the year and in XXXX he made XXXX. Secondly, your company states they ther was no notice of child support and student loans. This however is false as well. XXXX XXXX was informed there was child support and student loans. Our credit was also hit with an inquiry on XX/XX/XXXX. All of these items are on both of our credit reports. If your company missed that in the credit reports, that is not our fault. We were notified on XXXX that we needed to complete an action plan. The only item was to pay Mr. XXXX 's credit card down to {$30.00}. This was completed on XXXX. There was no other communication regarding pre-approval. There was a phone call with XXXX XXXX regarding child support in XXXX as well. It was dicussed that the child support amount is to be lowered in XXXX during court ( court was delayed to covid-19 ). Lastly, Mr. XXXX does not own a business and did not take out any loan including any covid-19 loans.
I spoke with XXXX multiple times about the status of the loan and I was always told that things were moving along great and the only hiccup was the child support. I received monthly updates from XXXX XXXX with housing updates and closing date updates. Our fist closing date was in early XXXX per XXXX 's email XXXX. It was pushed back to mid XXXX closing per the XXXX email from XXXX XXXX. On XXXX our closing date was moved back to early XXXX per the email from XXXX XXXX. On XX/XX/XXXX, I spoke with XXXX XXXX regarding the child support amount being reduced per the letter from our attorney XXXX received in XXXX. It was at that date that XXXX stated he wasn't sure he would be able to get the FHA loan. I told him that we weren't applying for a FHA loan and we were using a conventional loan. He stated that was wrong. According to our contract, we were under a conventional loan. Thats when the stories started. Everything was different. XXXX spoke with my realtor on XXXX and stated our XXXX was at 58 % and we were good to go and closing was set for XXXX. Then on XXXX he called me and told me the XXXX was too high. It was then that I spoke with XXXX XXXX regarding all of the confusion. He stated that there was nothing that could be done, which was not true, and said the only way to get our earnest money back was to sign the form he was going to send over. I asked if closing could be pushed back to XXXX when taxes could be filed. He stated it was up to XXXX XXXX. I spoke with XXXX and he stated he would need a date for closing and would have to ask his superiors. I provided a date of XXXX and I was told by XXXX they wouldn't wait as they wanted it closed by the end of the year. I was flabbergasted that after all of the moving back their company has done that they claimed nothing could be done. The form was sent over by XXXX and signed. It wasn't until after the form was signed that I was told that XXXX was in breach of their own contract multiple times yet no one would take responsibility and address the concern and fix their negligence.
|
| 12/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Loandepot, I don't understand why you couldn't help me the first 6 times I asked, I gave you every chance to prevent this complaint.
On Saturday, XX/XX/XXXX I realized I was being over charged on my mortgage by {$130.00}. I reached out to the loan servicing department via email to get this resolved.
Below you will find the exact correspondence between XXXX, XXXX representatives & I.
I received a response via email from XXXX XXXX XXXX Tuesday, XX/XX/XXXX saying " Hello, I apologize, it appears that at closing taxes were at a higher projected amount possibly because the previous owner had an exemption. I show that we have updated the projected tax lines to show the correct amount that has been paid. I will send this request to our main servicing center to have the monthly payment updated.
Thank you, '' At this point, I figured the issue was resolved however that wasn't the case when I received my mortgage statement on XX/XX/XXXX for the XXXX payment reflecting no changes to my monthly payment.
There was a refund check issued to me for the overage in the account but if the payment doesn't change I will continue over paying and just be in the same spot I am now.
On Thursday, XX/XX/XXXX I sent a message to loandepot on the online servicing website saying " It has occurred to me I am overpaying on my escrow account by {$130.00} per month.
Let me know what part of my calculation below is incorrect or reduce my monthly payment accordingly and issue a escrow refund check of the overage ASAP.
{$440.00} monthly escrow payment X 12 months = {$5300.00} {$77.00} monthly homeowners insurance policy X 12 = {$920.00} {$130.00} monthly private mortgage insurance X 12 = {$1500.00} {$95.00} monthly property taxes X 12 months = {$1100.00} {$5300.00} {$920.00} - {$1500.00} {$1100.00} = {$1600.00} annual overcharge / 12 = {$130.00} overcharged per month '' I also followed up on the email correspondence on Thursday, XX/XX/XXXX sending the following message via email directly to XXXX XXXX XXXX XXXX at loandepot. XXXX XXXX " XXXX & loanDepot, Escalate this email to your manager to take action and rectify this error immediately.
XXXX manager, if you cant make the changes requested below, escalate to your supervisor to call me and discuss XXXX.
Send a new mortgage statement reflecting the correct total monthly payment and remove the {$30.00} payoff statment prep fee.
The XXXX payment was not updated and I was once again over charged by {$130.00} for the 5th time.
The mortgage statement for the payment due XX/XX/XXXX does not reflect any changes either.
It does however reflect a refund check of {$700.00} but thats not the main issue at hand here.
I shouldnt have to keep following up about this and wasting my time for your error and failure to make the correct updates after I brought this up the first time.
I attempted to resolve this matter on the phone just now however, after waiting for 25 minutes on hold, the person who picked up couldnt even speak proper XXXX, let alone assist me.
I understand loanDepot is growing fast and everyone is busy but I really expected your hiring requirements to be more than checking for a pulse.
Regards, '' After 5 days with no response, on Tuesday, XX/XX/XXXX I followed up with another email this time including To : XXXX XXXX XXXX ; XXXX ; Customer Care XXXX ; Compliance XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX ; Servicing XXXX Cc : Servicing XXXX ; XXXX ' XXXX saying " loanDepot, I can and will not continue to be neglected and overpay on my mortgage. Your lack of response and action has me in a position with limited options.
If I do not hear back from someone, today XX/XX/XXXX by XXXX PST. my next action will be to file complaints with the CFPB, XXXX and Arizona Department of Financial Institutions.
For those unfamiliar with the matter, review the email correspondence below to get caught up.
Regards, '' Within 1 hour, I received a quick response from XXXX XXXX XXXX saying " Hello, I have escalated this issue and I am currently awaiting a response, which I should have shortly. The taxes were disbursed iao {$570.00}. I have requested first that the payment be reflecting that amount in the monthly payment. I will keep you updated with the information I receive.
Thank you, '' I have yet to hear anything from XXXX XXXX as of today XX/XX/XXXX.
On XX/XX/XXXX I received a response from XXXX XXXX on the online servicing message portal to my message sent XX/XX/XXXX referenced above. The response said " Dear XXXX XXXX, Thank you for your recent email regarding your escrow account. According to our records, your escrow review was processed on XX/XX/XXXX. We have different tax amounts than you.
PMI XXXX XXXX XXXX XXXX XXXX TOTAL XXXX XXXX XXXX R.E. TAX XXXX XXXX XXXX R.E. TAX XXXX XXXX XXXX HAZARD XXXX XXXX XXXX XXXX XXXX XXXX Effective XX/XX/XXXX your premium is {$1700.00}.
Did you know? You can sign up for email notifications on your account.? My Notifications? is a notification service that will notify you when your monthly payment has been received, taxes have been paid ( if applicable ) and when your insurance premium has been disbursed ( if applicable ).
To sign up/enroll in? My Notifications? and take advantage of the services it has to offer, simply click? Starting now, we? d like to give you less? from the Dashboard.
If you have a question and would like to speak with a representative, you can initiate a Chat session by? Live Chat? or send a secure message by selecting? Ask a Question?.
Thank you for giving us an opportunity to be of service to you.
Sincerely, XXXX XXXX '' This is conflicting information from XXXX XXXX 's initial response saying " I apologize, it appears that at closing taxes were at a higher projected amount possibly because the previous owner had an exemption. I show that we have updated the projected tax lines to show the correct amount that has been paid. I will send this request to our main servicing center to have the monthly payment updated. '' Today XX/XX/XXXX, I responded to XXXX on the online portal asking for a copy of the bill she is using to get that information.
|
| 10/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
This is related to previous case CFPB Complaint No. XXXX.
Attn : XXXX XXXX XXXX XXXX Thank you for taking the time to respond to my complaints about the unfair and unethical dealings that I encountered from for XXXX XXXX and Loan Depot. However, I am very frustrated with your response and the responses further prove my point of unethical and unfair practices from the Loan Depot.
1. Intentional misinterpretation of my complaints and perversion of the truth My complaint is about the unethical and predatory nature of the loan processing practices from the Loan Depot which led to the denial with interesting timing ( indicating collusion with XXXX XXXX ) and with un-supported reason ( insufficient fund, although documents that I provided from XXXX XXXX bank CD statement indicating $ XXXX deposit available to support funding of XXXX down-payment ).
However, comments in second paragraph of your response ( and copied below ) deliberately misconstrued my complaints and perverted the truth.
" To summarize your complaint, you signed an agreement with XXXX XXXX to purchase a home and asked if you could use XXXX XXXX XXXX as your lender, but that XXXX XXXX did not agree to your financing preference. You completed a Cash-Out refinance on your home to show you had more funds available to pay the higher rate XXXX offered you.
As mentioned above and in my original complaint, sufficiency of funding has been well supported using my bank statement BEFORE and independent of my cash-out loan. The cash-out was only conducted to hedge against the predatory nature of your loan practices with unreasonably high rate. Offer letters from both XXXX XXXX XXXX XXXX cash-out refinance and XXXX XXXX XXXX are evidences of the predatory nature of your loan practices, where your rate is 2 % higher and the unfair bar that XXXX XXXX and Loan Depot set up to " XXXX other finance companys service in order to gain the extra profit.
Per NC Mortgage Lending Act, Senate Bill 904, duties imposed on mortgage brokers including to Make reasonable efforts, with lenders with whom the broker regularly does business, to secure a loan that is reasonably advantageous to the borrower. This provision should severely limit steering to more expensive loans and excessive broker kickbacks.
Safeguard and account for money handled for borrower.
Follow the reasonable and lawful instructions of the borrower.
Act with reasonable skill, care and diligence.
Your above-mentioned practices are in violation of the Act and the NC Predatory Lending law.
2. Misrepresenting/concealing facts, not acting in good faith, or unfair dealings in loan processing and your response You stated below in your 9th paragraph " Per your purchase contract, close of escrow was required on XX/XX/2022. Because you were not able to provide the XXXX mortgage statements in time, your contract was cancelled, and the loan could not be approved. On XX/XX/2022, loan Depot mailed you a Statement of Credit Denial, Termination or Change notice, informing you that your loan was denied. The reasons stated, insufficient cash for down payment or closing costs and insufficient reserves, were listed due to the fact that your monthly obligations, total outstanding debt, and payment status could not be verified without the XXXX mortgage statement.
Per NC Mortgage Lending Act, prohibited acts that apply to mortgage bankers, brokers and loan officers include : No brokering a loan in violation of the NC Predatory Lending Law.
No misrepresenting or concealing facts, making false promises, or false advertising.
No fraud, not acting in good faith, or unfair dealings.
The referred closing date of XX/XX/XXXX has NEVER been disclosed to the buyer and the buyers agent ( please see buyer agents statement in attachment ). Per the contract, the seller and title company need to notify the buyer of such date in XXXX8-hour advance before the closing date. However, the seller and title company have failed to do so after the two originally estimated closing date of XX/XX/XXXX and XX/XX/XXXX were postponed due to the delay from the builder.
In addition, this statement of " your monthly obligations, total outstanding debt, and payment status could not be verified without the XXXX mortgage statement indicates predatory, bad-faith and unfair dealings since a ) Mortgage statement availability date varies, which the Loan Depot is fully aware of given being the # 2 independent mortgage service company. It is NOT a fair and good-faith request to deny a loan with closing date of XX/XX/XXXX by asking for a document that could only be available up to the XXXX of the month!
b ) There are many other alternatives to verify up-to-date payment and financial obligation. However, the Loan Depot NEVER contacted the borrower for a reasonable solution and instead just followed your partner ( XXXX home ) to reject the borrowers application. It is a violation for the Fair Lending Act and another evidence of not Act with reasonable skill, care and diligence.
c ) Even taking a step back, with everything else that I have provided ( $ XXXX XXXX income etc. ), how could the {$1500.00} ONE-month payment become the deal-breaker?
3. There are two more evidences from your response indicating perversion of the truth and act NOT with reasonable skill, care and diligence.
a ) You stated in the 10th paragraph that I " elected to complete financing with XXXX Mortgage Solutions to receive the sellers incentive towards the closing costs. As mentioned multiple times before, I had no option as indicated by XXXX from XXXX home that going with XXXX Mortgage is the ONLY choice for the deal to go through. Therefore, there is no option for me to elect from.
b ) You stated in the 8th paragraph " New disclosures were provided which you signed, and the rate was locked on XX/XX/2022. Subsequently the Loan Estimate was delivered to you, and the rate lock agreement was sent to you on XX/XX/2022.
Per XXXX XXXX email, the loan has been locked on XX/XX/2022 instead of XX/XX/XXXX per your statement.
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| 06/25/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In XXXX of 2019 I applied for a loan with LoanDepot. The employee I first started with was XXXX XXXX. At the time of my application I had explained that because of a divorce that I had a foreclosure three. years prior. I did not have the exact date but thought it was in XXXX. They had me change the date on my application to XX/XX/XXXX so that it hit the three year mark. In order to qualify for the loan it had to be exactly three years. I was due to close the loan in XXXX. The processor XXXX XXXX was very hard to communicate with and as time wore on I had to write several emails but was assured that everything was fine and the loan would go through. I had to pay {$490.00} for an assessor to assure that the home I owned was worth at least double what I was wanting in a mortgage. I paid it. My house more than qualified. Two days before the loan was due to close. XXXX called me and said that he was so sorry but the underwriter had not done his research and that the actual date of the foreclosure was XX/XX/XXXX and that the loan could not be granted because it had to be three years exactly. I was distraught because the loan process had taken such a long time and I needed some repairs done on the house and was counting on this loan to repair a/c issues and other home repairs. He said he would give me the {$490.00} back in a refund as it was the underwriters fault. That it would maybe take some time but he would get it back to me. I received a {$3.00} processing fee back. I made several attempts to call as well as email XXXX and XXXX but nobody would get back to me. I then called the toll free number and registered a complaint with them. Weeks and weeks went by with different representatives from Loandepot supposed to be calling me back and of course they never did. It was very frustrating as they stopped answering any emails or phone calls and the complaint department just kept telling me they were looking into it. Finally a friend of mine, XXXX XXXX, called and spoke to XXXX as well as XXXX XXXX I believe and at that time both promised my friend that they would be issuing me a refund. Two things about this conversation. 1. Thank god it happened because that was the one phone call they could find recorded in which LoanDepot promised a refund and apologized and admitted it was their fault. 2nd-They had no right to talk to XXXX about my situation as we are only friends and his name wasn't on any of the documents and he is in no way probably should have been able to talk to them regarding my application or any of the details surrounding it. Although I'm glad they did because that conversation was recorded and sent to XXXX XXXX so that i could get the refund. I was assured by the complaint department twice that I would receive a check 7-10 days later. It never came. I once again called the complaint department and they told me to get in touch with XXXX XXXX. I emailed Mr XXXX. I had emailed him previously complaining on the department and he never even responded. This time he responded and said that the situation had been reviewed and that a refund wasn't warranted when I emailed back that I had already been guaranteed one by LoanDepot he said who by XXXX. I said by XXXX and others in the complaint department. Finally, and only because I told him I was going to complain to you did he hand it over to XXXX XXXX. Now mind you for four months I could not get anyone to respond to me not XXXX, not XXXX, not XXXX and the complaint department would say one thing and it would never happen. Everyone said they would get back to me and then wouldn't. When I said I was going to contact you all of a sudden I'm getting emails at XXXX XXXX and a promise that I would get a check overnighted to me by XXXX. The check should be here tomorrow. I'm not holding my breath but I am hopeful as Mr. XXXX is the only one who answered quickly and sent me copy of the XXXX Label he intends to use. Although hopefully this situation will be over tomorrow, I just don't want anyone dealing with the level of unprofessionalism, the non responses and the empty promises the way that I was. Like I told them it isn't about the {$490.00} so much as it is the legal/moral issue of saying to a consumer you are going to get a refund and then four months later after phone call after phone call and email after email the only way I received any action was to let them know I was going to be reporting them to you. It was very frustrating and caused me a great of anguish and time and energy. Four months of promises and unprofessional no response especially from XXXX XXXX who totally ignored my first email to him. Mr. XXXX was professional and courteous and efficient. He answered promptly and decisively and is the only one that seems to understand and took immediate measure to fix the situation. I will attach the emails that I sent as well as Mr. XXXX 's responses. Once again I was not upset about being turned down for the loan as I knew it was a possibility because of the foreclosure. But to be assured I was going to get the loan and then didn't then was assured I would get a refund and didn't and the fact that the whole process has taken over 6 months total to be resolved and only resolved because I told XXXX I was going to be contacting you. It's just wrong. The only reason I finally received any kind of closure was basically saying you leave me no option but complain to you. That's wrong. Having 3 LoanDepot employees promise something and then having XXXX say sorry it isn't warranted is wrong. I think this happens to a lot of people, once the company realizes they aren't going to make any money off of you, you no longer receive any customer service..they just want you to go away. I just couldn't do that. I'm sure I'm not the only one who has been dissatisfied with this company. Just a side note ... when they were told they issued me a {$3.00} refund they told XXXX that I must have been mistaken and that my bank account was probably overdrawn by {$3.00} that I wasn't understanding what I was reading..A little insulting.
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| 02/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a complaint concerning LoanDepot. Initially I was very excited and pleased with this company only to be intensely disappointed and upset now. A MAJOR FACTOR IN CHOOSING THIS COMPANY WAS THE PROMISE THAT I WOULD BE ABLE TO HAVE BI-WEEKLY PAYMENTS. The unreliable information and misinformation is unacceptable.
My closing date was XX/XX/XXXX. It is now XX/XX/XXXX. I understood that my first payment was to be on XX/XX/XXXX and that after that initial first payment, the bi-weekly could be set up. XX/XX/XXXX email : " we absolutely can do bi-weekly payments. Ive heard that you just need to make one payment then can set up bi-monthly payments '', However, once I had received my paper bill in the mail and called the number to set this up accordingly, I was told that the bi-weekly option was " not available yet ''. Also, that I was speaking with the Texas branch which doesn't offer that option but that the New Jersey branch does... XXXX XXXX I requested : " I do ask that if the bi-monthly issues can not be resolved by the end of XXXX, that I be transferred to the New Jersey branch. '' Additionally, I was told via email on XX/XX/XXXX, that on XX/XX/XXXX that option would be available to me. To try again then.
I called XX/XX/XXXX to have it set up as was promised upon this agreement. According to who I spoke with on the phone on the XXXX it would be in XXXX as the date was pushed ... ..again.
At this point I was beginning to be disheartened. So on XX/XX/XXXX, I officially requested for my account to be transferred to the New Jersey Branch so my needs could be met. This request was also denied as I was again told new information. On XX/XX/XXXX the response was : " You've requested the transfer of your loan to New Jersey but, this is not an option. We are in the process of transferring all of New Jersey 's loans to our XXXX servicing center '' and to " Keep checking back ''.
XX/XX/XXXX, I sent another email again expressing the continuing issues and asking for resolution. ( in attached emails ) The response came on XX/XX/XXXX, addressed to the wrong name no less, again denying any resolution. As follows : " Hello XXXX Customer Care received your concern on the Bi-weekly program. I truly apologize for any inconvenience this is causing you, however our servicing team is working on getting the Bi-weekly program set up properly so that no hic-ups are in place and once the customer has set up the program it runs smoothly.
At this time, it is not available, and we will not have this ready for you come XXXX payment.
Also, I have read that you request to have the loan transferred to the XXXX servicing center, we can not honor that request as that is interaction with investors and when loans are transferred to the servicing center they are transferred in bulk, not induvial.
As you have already, please continue to bear with us on getting the bi-weekly program set up as we are attempting to achieve this ASAP. " To which I replied the same day : " First of all, my name is NOT XXXX. My NAME IS XXXX XXXX. XXXX XXXX is a member in your Department according the emails.
Secondly, I didn't mention anything about the XXXX payment as I am fully aware that the full payment drew out today. My email read " XX/XX/XXXX ''.
As you stated, I have already " bear-ed '' with this, for many months now. And as I already stated before, it was part of the agreement of my loan. I was led to believe, and told so, that it would be available in XXXX. Then it went to XX/XX/XXXX. And told that the XXXX branch does the biweekly. Then " maybe sometime in XXXX ''. I feel I have been very cooperative and patient about the entire ordeal. And while I respect that thorough work is being done to do the biweekly payments program, it is extremely frustrating. Not to mention a slight sense of betrayal where a firm trust had began to form.
I sincerely hope that this issue is resolved quickly, prior to XX/XX/XXXX as I will hold to my word concerning the CFPB and XXXX. Thank you.
Sincerely, XXXX XXXX '' So, today XX/XX/XXXX, I called LoanDepot in a last attempted hope that maybe the option was finally available. Much to my joy, it is! HOWEVER, as our relationship thus far proves, there were additional terms to meet and information that I was unaware of from the start. The lady I spoke with informed me that I would have to pay one month ahead! Today my mortgage drew out payment, now they requested an additional month 's pay. I was never made aware of this condition and stated that had I known about this I could have been more prepared and been saving the money to accomplish smooth transition. In my opinion 5 months is plenty enough time and patience. In emails I have sent ( which will be attached ) I have expressed my understanding as well as stating that I have been very patient. And while I acknowledge that there are struggles to transitioning departments, struggles with XXXX and staffing too, I expect their end of the deal to be met. Also, I acknowledge and respect that they were supposedly working out any " hiccups '' as was stated in an email. 5 months is a long time.
I feel I have been very cooperative and patient about the entire ordeal. And while I respect that thorough work is being done to do the biweekly payments program, it is extremely frustrating. Not to mention a slight sense of betrayal where a firm trust had began to form.. LoanDepot will not work with me in any way to meet my current needs or the needs of the last 5 months that was promised upon signing. So now in order for me to have the promised bi-weekly payments, I will have to suffer more and for longer now with no foreseen resolution. I feel it is careless and somewhat even cruel. Definitely not living up to their punchline at the end of their emails " Customer service is our top priority : If you are not receiving exceptional customer service, or if you have any questions, please contact us at www.loandepot.com/about/contactus. ''
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| 08/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American, Servicemember |
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The Consumer Financial Protection Bureau claim XXXX, date not available per CFPB Website complaint. I feel the CFPB closed my complaint on wrongful grounds and I wish to pursue my claim.
Loan Depot wrote a loan after their title company XXXX XXXX wrote a loan to XXXX XXXX XXXX XXXX of XXXX XXXX, Connecticut approximately XXXX/XXXX of XXXX. The loan was for {$170000.00} against a property which was completely paid for without investigating me being a 1/2 interest owner or contacting me for approval. I was served a Summons approximately XX/XX/XXXX signed for by U.S. Mail to appear. Ms XXXX XXXX filed a Foreclosure proceeding on XXXX XXXX XXXX, XXXX XXXX, CT. I was given 17 Days, being a XXXX XXXX Veteran with XXXX XXXX Injuries whom could barely walk, also having next to no funds available to get an attorney. I attempted to call XXXX XXXX, at the Law firm of XXXX XXXX XXXX XXXX and inquired about the summons, she told me in so many words when she was through I would have nothing. I hung up from the telephone call, with I can see I need to find an attorney.
The Case is XXXX in the XXXX XXXX, CT Superior Court. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX an attorney of XXXX XXXX XXXX XXXX, whom represented Loan Depot went after me slandering me etc after stipulating in Count two of their complaint, to steel my half interest away in attempt to cover their Illegal Loan Transaction to XXXX XXXX XXXX XXXX.
I hired an attorney whom wrote these two e-mails to Connecticut State Attorney Generals Office, XXXX XXXX, Associate Financial Examiner, Dept of Banking, Consumer Affairs Unit, and Toll Free : XXXX, extension XXXX.
______________________________________________________________________ From : XXXX XXXX XXXX, XXXX XXXX Sent : Wednesday, XX/XX/XXXX XXXX XXXX To : XXXX, XXXX XXXX Cc : XXXX XXXX ' XXXX ; XXXX XXXX XXXX Subject : XXXX XXXX v. Loan Depot Dear Ms. XXXX : This law firm represents XXXX XXXX in the defense of the foreclosure action fraudulently brought against him by Loan Depot and his counterclaim for damages interposed by me in that action on his behalf.
I am available to speak to you if necessary about this matter.
XXXX is the victim of banking fraud perpetrated against him by Loan Depot.
I have explained to counsel for the bank what their client has done and continues to do with respect to the unlawful actions of their client without any success.
My requests to them for a withdrawal for the fraudulent and wrong foreclosure against XXXX undivided one half interest in the subject property has been ignored resulting in my client incurring unnecessary legal fees to defend this unlawful foreclosure action against him.
I will provide you with any information you need to assist XXXX in his complaint that he has filed with your state agency.
Sincerely, XXXX XXXX XXXX, XXXX.
-- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX, XXXX XXXX Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : RE : XXXX XXXX v. Loan Depot To : XXXX, XXXX XXXX Cc : XXXX XXXX XXXX Ms XXXX : The property was NOT XXXX principal residence. He resides in California.
XXXX can correct me if I am wrong but he may have inherited the house from his parents along with his two brothers.
At one time the other brother who is not involved in the lawsuit or this transaction transferred his interest, if I recall correctly. I would have to review the title search to confirm that.
To the best of our knowledge and belief the late XXXX XXXX, his brother, who died several weeks ago, was residing there with his wife, who is also named as a defendant in the foreclosure action.
I can provide you with the judicial case number and you can print from the judicial website all of the pleadings and filings in the pending action.
I have been practicing law for over 40 years and this ranks at the top of the list of egregious lending practices I have ever seen from a bank or lending company.
How and why they did not have an attorney conduct a physical closing in which the parties gave identification and signatures were verified is not how closings are conducted here in CT and I have been doing real estate work and doing closings for all of these years. I am a member of XXXX and write policies through them for the closings I perform for individuals and banks.
The allegations of the lawsuit against XXXX are completely false which is one reason why I have issued a counterclaim for damages. XXXX, etc. violations in my opinion.
I am willing to send you copies of my correspondence with other counsel if you request same.
XXXX XXXX XXXX, XXXX.
Loan DEPOT with their affiliate XXXX XXXX have probably done this more than once.
I feel the CFCB has failed to review the State of Connecticuts Judiciary Docket # XXXX in XXXX XXXX. For Loan Depot admitting mistake in the complaint they failed deeply to act civil in any manner after the fact.
The CFPB has taken the word of Loan Depot claiming theyd act in good faith by posting in their response to contact For additional questions or concerns, please contact XXXX XXXX, SVP of XXXX XXXX, at ( XXXX ) XXXX ext. XXXX or XXXX.
TOTAL XXXX in my opinion.
The Bank has created Damages beyond which Im unable to take such a loss. What I dont understand is why CFPB hasnt engaged filing legal charges or revoking the persons license whom signed off the title so it would go to loan. I been told from a Real Estate an agency which Agent in XXXX XXXX, CT that theyve put people in jail in Connecticut for this. CFPB if you cant or wont do anything regarding me being treated and compensated for my property and losses, please point me to an agency which can or must I begin sending my complete story to The Media.
Respectfully, -XXXX XXXX XXXX I've attached 2 PDF Documents to my complaint, neither of them show up.
How do I send for review with my file?
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| 03/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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This company is harming consumers by engaging in fraudulent business practices, causing consumers seeking a mortgage refinance to not only expend considerable time and energy to move through the loan application process, but also a consumer having to suffer financial losses due to lost opportunity as interest rates and closing costs move rapidly in a volatile market. LoanDepot is a non-bank mortgage lender, and I am very concerned that this unregulated entity is taking advantage of vulnerable consumers. While there are plenty of reputable businesses occupying this space, like XXXX XXXX, LoanDepot and others that operate like them are employing deceptive business practices. I wanted to bring this to the CFPB 's attention for regulatory action.
My husband and I opened a loan application with Loandepot.com LLC ( " LoanDepot '' ) on XX/XX/XXXX. In discussions with the agent various times over the phone about interest rates and closing costs, we executed a loan agreement with them -- as we believed -- locking a 15 year fixed mortgage refinance loan with 2.62 % interest rate. The loan summary ( see Attachment 1 ) contained all the terms. The Lock Agreement they presented to us, and which we executed on the same date of XX/XX/XXXX, indicated we had not decided to lock in an interest rate. We questioned why it said that even though we had agreed on a lock-in rate already per the loan summary. The agent assured us that it was locked and we proceeded with the application process providing all of the requested documents verifying income, credit report, and even underwent an appraisal of our property on XX/XX/XXXX for which we were assessed a {$500.00} appraisal fee. The borrower 's dashboard which we could log into and check the status of our application also indicated our rate as 2.62 % and a lock in rate date of XX/XX/XXXX. Which borrower would undergo an appraisal and pay the fee if we didn't already believe in good faith based on assurances from the lender that we had locked in the rate and terms?
On XX/XX/XXXX, we received a call from XXXX XXXX at LoanDepot advising they had to terminate our application because we were in a " shelter-in-place '' zone so they are unable to complete the application due to recording office closures, etc. We found this perplexing since our county recorder 's office was not closed and asked them to provide us with a written explanation setting out the exact reasons. We did not receive a written explanation.
On XX/XX/XXXX, I drafted an email to XXXX XXXX asking for more information and requesting that they continue with our application ( see Attachment 2 ). After receiving no written reply, my husband contacted the agent we've been working with for an answer as to why our application was canceled and he received the written email on XX/XX/XXXX from LoanDepot 's management that it was being cancelled because the " loan is in a shelter in place zone and is unable to proceed '' ( see Attachment 3 ). My husband then called our agent XXXX and asked for written confirmation that ALL applicants in a shelter-in-place zone were having their applications cancelled and we were not targeted for any prohibited reasons. We suspected we were targeted for loan cancellation because we had initiated our application at a good time and secured a very low rate with low closing costs. Shortly after our lock-in, rates and fees significantly moved up because the market was being flooded with refinance applications such that it was not as profitable for LoanDepot to continue to work our application when they can collect higher fees and costs with other applicants.
Despite being told twice the same reason that our loan was cancelled due to being in a shelter in place zone which made it impossible to proceed with our agreement, we received in the mail that our loan application is being denied due to adverse information provided in our consumer credit reports. This was clearly a falsified reason because they can not attest to a fair process to terminating all applications in shelter-in-place zones ( practically the whole country is in, or soon to be in, shelter-in-place zones ).
I believe LoanDepot employs fraudulent business practices and should incur a large fine, made to correct their fraudulent business practices or shut down. Their Lock Agreement is deliberately fraudulent in imposing in writing that the borrower has not locked in their rate when all verbal assurances and other written documents ( loan summa
ry ) and borrower dashboard gives the borrower the false assurance that they have locked in all the rates and terms. They would then intentionally point to the Lock Agreement when challenged that this never occurred. I would like to further note that up until XX/XX/XXXX, the borrower dashboard showed our fixed rate of 2.62 % and lock-in period of XXXX. However, after my written email of complaint to XXXX XXXX, the dashboard was updated to show " NA '' in both of those fields.
I fear that many consumer who seek out LoanDepot 's services are vulnerable ( subprime borrowers ), less informed about their rights and remedies available to them, and may never complain to the CFPB or other regulators when they have been a victim of their unconscionable practices. Please take this complaint seriously, especially during this time of COVID-19 where financial losses to the every day person may have very serious personal consequences. It is not enough that you, as the consumer protection entity, simply send them the complaint and ask them to respond only to close out the file thereafter. Look into their practices, seek out their records and look at other similarly situated non-bank mortgage lenders for similar practices.
Thank you for your attention.
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| 05/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This issue concerns my first payment to LoanDepot for my mortgage. The payment was due XX/XX/XXXX, with a grace period until XX/XX/XXXX ( a Sunday ). I had my credit union mail a check on XXXX and was told it should arrive XXXX. On XX/XX/XXXX no payment had been processed by LoanDepot, but the money had been deducted from my account when the check was issued.
I called LoanDepot on XX/XX/XXXX to sort out the issue. I was told they had not processed my check and that I could pay by ACH to avoid any complications with late fees. I set up and made an ACH payment while on the phone with the representative who assured me the check would not process as payment b/c I had made the XXXX payment. The website asked me to verify that I knew another payment existed. I raised this with the representative who told me to make the ACH payment.
After making the XXXX payment to LoanDepot, I contacted my credit union via message as they had closed for the day ( they are east coast ). I called the XXXX the next day and was told that the check had already processed on XX/XX/XXXX. LoanDepot had double charged me while I was in phone conversation with their representative who instructed met o make the second payment.
I called LoanDepot on XX/XX/XXXX to ask that my money be returned. I was told that I could not have my money returned via XXXX as I had submitted a paper check. At this point, both had been ACH and paper checks had been processed by LoanDepot. I was told that they would mail me a refund check in XXXX business days. I asked for an ACH return instead and was told that " they don't normally do that '' and " payments must be returned in the method given '', which should have included ACH as they processed both.
I informed the representative that this timeline was unacceptable, because I had other bills that the money was to be used for. The case was escalated when I explained the rampant mail theft and check fraud that blights the country, but is concentrated heavily in Oregon where I live. I was offered a FedEx tracked delivery of my check, which I accepted on the condition it be sent overnight. I incorrectly assumed LoanDepot would send the check that day.
The next day I received an email that LoanDepot had attempted to contact me. I emailed back ( my preferred method as it gives me a record to use whereas the calls that LoanDepot tries to use as primary method of communication only provide them with a recorded record of the conversation ) and asked if the check had been sent and if I could have the tracking number. The representative seemed to have forgotten we spoke and agreed on the fedex delivery method of a check. My case was escalated.
It took until XX/XX/XXXX for LoanDepot to mail me a check, no explanation was given as to why it took so long to get a tracking number. I had frequently done such tasks in a single hour both at work and at home. During the time it took them to mail the check I accrued interest charges on the unpaid balances of my credit card. LoanDepot representatives kept calling me, and emailing. I responded only in email asking if they had a tracking number or an XXXX refund for me, or would like to talk about recompense for my finance charges. I was asked for documentation, but given the extraordinarily bad service and information management ( as well as the abrupt demand for my personal information ) I did not feel comfortable sharing any additional financial information. I informed the representative that unless they were delivering me payment or related information that we had no reason to speak.
The normal process takes 3 days to mail a check, and then mailing and account clearing time. This is an unacceptable means of returning funds to consumers, especially in light of rampant mail theft and check fraud issues. Institutions like LoanDepot should be required to immediately remit all incorrectly debited funds through the most expedient method for the consumer, which would frequently be electronic, such as XXXX. Allowing LoanDepot to hold my {$2500.00} payment from XX/XX/XXXX through XX/XX/XXXX when I was able to deposit the check gave them 9 days of interest earned while I suffered 9 days of accrued interest. They should be required to disgorge not only the finance charges I incurred, but also all gains related to the monies to which they had no right. This should be a blanket coverage rule that affects all servicers of consumer financial products.
The sloppy, misinformed, and sometimes deceitful practices of servicers like LoanDepot are abusive to consumers and rob them of wealth in subtle ways. The lack of consumer choice in this market makes it impossible for me to quit a relationship with a bad entity. Thankfully LoanDepot sold my mortgage so I can completely sever ties with them.
The chaotic nature of their communications during this event as well as the delayed resolution because of case escalation indicate material systemic weaknesses in their compliance processes, from systems to staff training. I strongly recommend that their operation be examined in the wake of these circumstances as I believe they are likely systemic and affect a great many consumers as LoanDepot is " the nation 's largest mortgage lender ''. The recent market changes in mortgage post-covid have severely impacted revenues at lending firms. Servicing compliance is a low-priority piece of their operations that has dramatic effect on consumers lives. The drop in equity and revenue of the company have likely underfunded critical compliance functions that need more resources during an economic downturn to meet consumer needs and the requirements of compliance regulation.
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| 04/27/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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LoanDepot 's response to my claim of a payment of {$1300.00} as settlement for an egregious, if not unethical wrong, is unacceptable. Fact is LoanDepot knew the effect of " low-balling '' my estimated property tax liability would have on the refinancing terms ; I didn't. I trusted its representatives to provide the most accurate information they could. They betrayed my trust. The loan officer is trained to obtain up-to-date property tax history and he had multiple sources to access to accurate, official and updated information. So, why did LoanDepot choose to use a property tax history estimate? What was that estimate based on? There is only one answer : that is, to inflate how much money in monthly mortgage the LoanDepot refinance would save me to unethically influence me to agree to the terms. He did this knowing that the accurate property tax would come due, and not only would I have to pay it ( {$1800.00} ), when the accurate tax revealed a shortage of my escrow account, but that the accurate property tax history would have reduced my estimated savings from over {$200.00} in monthly mortgage payments to only {$99.00}. Had I known what the LoanDepot loan officer must have known, I would not have ordered the refinance, which cost me well over $ XXXX and counting since the cost was amortized into the loan. Therefore, my lost far exceeds the {$1300.00} that LoanDepot has claimed responsibility and this arrangement does not satisfy my claim. I would like to for LoanDepot to make me whole and pay the entire cost of the refinance. A fair settlement would for LoanDepot take " full '' responsibility for the low property tax estimate pay me the cost of the loan, minus the {$1300.00} that it has refunded me.
Background : Complaint # XXXX In XX/XX/XXXX, I canvassed several mortgage loan companies to refinance and reduce my previous monthly mortgage payment by about {$200.00}. XXXX XXXX, of LoanDepot, won my application, saying that if I refinanced with LD that it could reduce my monthly mortgage by {$200.00}, bringing my mortgage down from {$1700.00} to {$1500.00}. In XX/XX/XXXX, I chose LoanDepot and paid the company {$5500.00} in closing costs, plus {$490.00} for an appraisal and proceeded to refinance my loan and reap the {$200.00} monthly savings. ( See attached ClosingWorksheet ). All went well until, XX/XX/XXXX. Eight months after I had paid over {$6000.00} the refinance my mortgage, LoanDepot sent me an Annual Escrow Account Disclosure Statement saying that as of XX/XX/XXXX, my mortgage would shoot up {$230.00} to {$1800.00}, monthly ( EscrowStatementShortage ). Thats {$26.00} more than the promised reduction of my mortgage ( by {$200.00} XXXX Loan Depot said that my taxes had gone up. I contacted the local county tax office who said my taxes had not gone up and it had been consistent for the last three years that I have lived in my home. In fact, in over 30 years of home ownership my escrow had never increased to {$230.00} monthly ; especially after paying so much to reduce the mortgage. The county tax office said further that mortgage loan companies have access to the same home history data as the county tax office. In fact, the mortgage loan company didnt have to use an estimate to determine my taxes. It can get accurate tax history by visiting any real estate website and viewing the propertys tax history. So, LoanDepot could have used my actual tax history, rather than an estimate. Why did LoanDepot use a property tax estimate to determine my escrow amount when it could have used actual tax history? LoanDepot had used a low-balled tax estimate, rather than actual tax rate to offer me the lowest mortgage rate. Then, 8 months afterwards, the actual escrow taxes became due, which was short by {$1500.00}. LoanDepot said that unless I paid that {$1500.00} shortage, that my mortgage beginning in XX/XX/XXXX, would be {$1800.00} or {$26.00} more than my previous mortgage that I LD to have reduced. On XX/XX/XXXX, I made the mortgage payment of {$1800.00} as demanded by LoanDepot, to avoid a late payment, while I tried to resolve the causes of this sudden mortgage increase. That payment reduced my mortgage to {$1600.00}, netting me a refinance savings of only {$99.00} from my previous mortgage of {$1700.00}. After complaining to several officials at LoanDepot, XXXX XXXX, Servicing, Escalation Resolution Specialist, on XX/XX/XXXX, acknowledged that the tax amount used at closing was incorrectly used and therefore a refund is being sent to you The specialist, concluded that the amount of the refund is {$6.00} LDs resolution had added insult to injury. Had I known that my refinanced new mortgage would be reduced by only {$99.00}, I would not have paid over {$6000.00} to have it refinanced. The benefit was clearly not worth the cost to me. In addition, my mortgage increased from {$270000.00} to {$280000.00}, adding an additional {$10000.00} to my mortgage. There has been no reasonable benefit to me in this refinance transaction with LoanDepot for the money I paid. I believe that what LoanDepot did to me was unethical, if not criminal. I feel like I have been robbed. At a minimum, I believe that I should be refunded the entire amount that I paid to refinance my loan with LoanDepot ; thats over {$6000.00}. The refund that LoanDepot offered me as resolution, {$6.00} does not compensate me for the financial expense I incurred, resulting from their mistake. And, it does nothing to discourage LoanDepot loan officers from repeating said mistake.
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| 01/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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To Whom It May Concern I am writing this narrative to ask that LoanDepot escalate this issue to a Loan Depot Manager again- to get the file reviewed for a Loan Modification asap!
I want to officially file a complaint against LoanDepot and their continued ineptness in processing our request for consideration of loan mitigation or loss mitigation options through their Loss and Mitigation Department after coming out of an approved 6 month forbearance. We requested and were granted 3 and the an additional 3 months of forbearance on our mortgage fromXX/XX/XXXX-to end of XX/XX/XXXX due to loss of my husbands income from lack of work when COVID shut downs happened. He is a XXXX XXXX XXXX.
The week of XX/XX/XXXX I made contact with Loan Depot to start the process to request these considerations. I was told that they had mailed a letter to us with forms that we would need to complete for Loss and Mitigation. Knowing how long the mail takes I asked if there were documents we could download to get started. I was given a list and told where to find these documents. Later, after completing and sending these in, I was told these were not the correct forms. We then completed the correct forms and sent them in.
The rest of the month of XXXX and XXXX I would call and talk to a person at Loan Depot every week to 10 days. These calls were to follow up with them to verify documents requested were received. I contacted Loan Depot on the following days : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX On XX/XX/XXXX I contacted XXXX XXXX to request their assistance with this process.They sent out their packet for us to complete and I sent that back on XXXX XXXX. There were a couple of incomplete items, XXXX explained what was missing, how to get the info and the packet was completed. They forwarded the packet to Loan Depot on XXXX and have had some conversations with them, following up on still missing documents.
Each time I was told that documents I had previously sent by fax and/or email had not been received, so would resend them.
On one of the calls I was told that the emails go to a type of email clearinghouse and are pulled as people get to them. This person went into this clearing housefound my emails with the documents and sent them to the next step for review.
Then on XX/XX/XXXX when I talked with Loan Depot, I was told our request and paperwork had been forwarded on to the underwriter, all documents had been received.
When I called to check in on things, XX/XX/XXXX, I was told that NO we were still missing documents and that our paperwork had not gone to the underwriters.
In XXXX, XXXX and I continued to contact Loan Depot. I contacted them on : XXXX XXXX Again being told that documents were missing and not received. Documents that either XXXX or I had sent by email or fax.
On XX/XX/XXXX I was told that the packet was complete and had gone to the underwriter.
XX/XX/XXXX I was informed that my W-2 for XXXX was needed. On XX/XX/XXXX XXXX contacted LoanDepot and was told they received the W-2 forms.
XX/XX/XXXX I got an email telling me I had a letter from Loan Depot. Thinking that it being 27 days ( 22 business days as they work on Saturdays ) after it had gone to the underwriter a decision had been made. However, that was not it.
I was being informed that several documents were now missing or out of date. I called asking what was going on and was emphatically told that the process had stopped and would remain on hold until the documents requested were received. All had been sent numerous times except for the updated bank statements, 4th quarter profit/loss statement and XXXX SSA benefit amounts for my husband and me.
I gathered the updated documents, pulled the others that had been previously requested and sent, from my files and uploaded them to the link in the email LoanDepot had sent me. I did this on XX/XX/XXXX.
I checked with LoanDepot on XXXX. XXXX, XXXX and XX/XX/XXXX to confirm they had retrieved the documents from their site where they had told me to upload them.
Each of these conversations has been about the same. We dont show having received the documents, we will escalate your case, we havent heard anything, it takes time.
I was told today, XX/XX/XXXX to resend the documents through the upload site or fax them. I stated that having done both numerous times and they still dont show them received, does not give my much faith or hope that they will get them this time. However, I uploaded them and asked XXXX to fax them as requested.
Here we are 3 and half months out of forbearance and still at square one. Loan Depot has informed me that we are now accruing late fees on the amount owed and my fear is that soon it will be reported and our credit scores will plummet. Worse yet, we could lose our home! Not because we havent followed through but because LoanDepot doesnt seem to have a reliable process in place to process the request.
How much longer will this drag out, what will be the financial impact on my husband and me, will we lose our home? These are the questions that keep me awake at night and are negatively impacting me. I feel I have no control over the outcome and yet have done all that has been asked of us.
I am not sure what you can do to assist us but hope that in some way you can convince LoanDepot to escalate this issue to a Loan Depot Manager again- to get the file reviewed for a Loan Modification asap!
Gratefully, XXXX XXXX and XXXX XXXX XXXX
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| 02/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Public record information inaccurate
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Web |
Older American |
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BEFORE THE CONSUMER FINANCIAL PROTECTION BUREAU OF THE UNITED STATES COMPLAINT XXXX XXXX XXXX A Consumer Plaintiff residing at XXXX XXXX XXXX XXXX, Texas XXXX XXXX. XXXX XXXX XXXX XXXX v.
LOANDEPOT LLC A Closed End Mortgage Company XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Tel. ( XXXX ) XXXX The matters described in this Complaint occurred on or about XX/XX/XXXX through XX/XX/XXXX.
This Complaint is filed against LoanDepot LLC for violation of the Consumer Financial Protection Bureau ( CFPB ) regulation under 12 CFR Sec. 1014 dealing with Prohibited Representations and 12 CFR Sec. 1003 dealing with the disclosure of false information to adversely effect credit ratings disclosed by credit reporting agencies.
12 CFR 1014 for Prohibited Representations LoanDepot LLC violates 12 CFR 1014.2 by misrepresenting the use of consumer information to produce false loan applications not requested by consumers. The companys representatives use the telephone to solicit business for closed end mortgage refinancing by misrepresenting the need for consumer information to provide interest rate proposals that are converted into loan applications consumers do not request. The Companys representative falsely pretends to collect consumer information for requested mortgage interest rate proposals, but instead the Company misuses the information to produce loan application the consumer specifically informs the representative s/he does not want, and which loanDepot is told it is not authorized to produce or distribute.
LoanDepot LLC violates 12 CFR 1014.3 ( h ) ( 2 ) ( j ) by misrepresenting the amount of credit available to the consumer under circumstances where that information is falsely provided in a loan application the consumer did not request and specifically refused.
Despite that LoanDepot LLC is put on notice by the consumer that a loan application has not been requested or filed, LoanDepot, nevertheless, issued a false Adverse Action Notice, notifying this consumer that the false loan application was denied. Although the notice states that LoanDepot does not report the action to credit reporting agencies and represents that the denial will have no impact on your [ credit [ score, the Notice also states that if the consumer finds any information in the report that is inaccurate or incomplete, the consumer has the right to dispute the matter with the reporting agency, naming Experian, Equifax, and TransUnion. The Notice, however, fails to state how, if the denial is not reported to credit reporting agencies, the consumer can nevertheless dispute the information with the nations major credit reporting agencies.
LoanDepot LLC violates 12 CFR 1003 of the Home Mortgage Disclosure Regulations Violating disclosure requirement with false loan application.
LoanDepot LLC violates 12 CFR 1003.1 ( b ) ( c ) by using unsound lending practices that violate the scope of the law in that the financial institution falsely obtains the submission of public data from consumers for unauthorized loan applications, to produce false loan applications not requested or approved by the consumer.
LoanDepot LLC violates 12 CFR 1003.5 ( c ) ( d ) et seq. by using provisions of the statute to disclose false loan applications in order to penalize consumers for requesting information that does not result in a loan application, thereby adversely impacting consumer credit ratings with credit reporting agencies. When the consumer asks LoanDepot LLC to revoke the notification and to correct and withdraw the Notice to the credit reporting agencies because no loan application was made or requested, LoanDepot LLC refuses, even though the Companys action, in this case, caused as much a fifty-point drop in the consumers credit rating score. The practice has the effect of punishing the consumers for not proceeding with the companys refinancing mortgages services, intentionally using credit reporting agencies as vehicles for enforcing the punishment. The company says it has a recording that the consumer spoke to its representative for 53 minutes, creating an inference that a call of that length supposedly creates an inference that a loan application was requested, whether true or not.
The conduct of LoanDepot LLC does not constitute a bona fide error in compiling data for loan applications that unintentionally occurred in violation of 12 CFR 1003.6 ( b ) and See Appendix B to Part 1003.
WHEREFORE, that LoanDepot LLC be permanently enjoined from producing and disseminating false loan applications not requested or authorized by consumers ; that LoanDepot LLC be permanently enjoined from falsely promising consumers mortgage financing and refinancing proposals that use and convert consumer provided information for such proposals into unauthorized false loan applications ; that LoanDepot LLC be permanently enjoined from producing and disseminating to credit reporting agencies and/or affiliated other entities Adverse Action Notices that falsely report the denial of consumer unwanted and unauthorized loan applications ; that LoanDepot LLC be fined the maximum financial penalties authorized by law for each and every incident in which LoanDepot LLC has issued and disclosed false loan applications and the false denial of loan applications ; and for such other and greater individual and other penalties as the proof shall prove, as authorized by law.
Respectfully submitted XXXX XXXX XXXX
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| 10/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I just has worst experience of my life for refinance to go with Loan depot.I learned how you guys will offer low rate and higher lender credit initially to make sure other lenders can't compete it. Once applicant is sign the document and pays for rate lock all fun begins. I did my rate lock on XX/XX/XXXX with 2.875 % rate and lender credit of {$2400.00}. At the time of rate lock I informed the loan office that I want to only escrow my property taxes and don't want to escrow insurance and also confirmed over the call the rate lock is for 60 days even though Loan estimate says it is for 45 days. if need to be verified, call recordings can be heard for that night. I was told that my estimated closing is on XX/XX/XXXX. I was happy and uploaded all the documents required and all the extra documents as well, to make sure everything goes smoothly. I keep calling and checking if something is required from my end. No one informed me that loan office left the company and did had new loan officer. Had to make huge efforts to connect with Loan processor. I been informed that my loan is conditionally approved it took over 3-4 weeks. I keep asking about the closing date and I never got to know when the closing is schedule. Now begins the fun part.On XX/XX/XXXX night after much effort a closing disclosure was added to my loan account as my rate lock was schedule to expire on XX/XX/XXXX ( 45 days even though promised for 60 days ). I immediately reviewed it and saw that lender credit has been reduced from {$2400.00} to {$1800.00}. I thought this is by mistake, so I did called next day and tried to reach out and requested to correct it.XXXX the new loan office gave me a call a day later and when ask for the reason why I see different lender credit than what I was offered initially.He said it was because I am not escrowing my insurance with my property tax. I informed him that I did confirmed that with the loan officer with whom I locked the rate and suggested him to listen the call which I had. He wasn't ready to listen. Then I asked him to check the Loan Estimate which had rate lock and no insurance escrowed. He then went and checked with someone and started telling me new story. He said we send you that loan estimate and we didn't ask you to sign, also all the estimate can change at anytime you go and read the documents and started arguing. He said he will either cancel my loan application or I have to agree to escrow the insurance. He also said it will cost you {$1500.00} to extend rate lock. I had no option but to agree to escrow my insurance with property tax. I requested new closing disclosure with insurance escrowed and updated lender credit. After 2 days I received new closing disclosure which had updated lender credit of {$2400.00}. I called again and asked why lender credit is less than what was mentioned in the initial loan estimate and requested to add difference lender credit to make {$2400.00}. He refused and started arguing and said we are exhausted with you and won't give you any more lender credit. I will go ahead and cancel your loan. Then I requested not to cancel the loan as I had no choice but to accept what I was offered now. I thought this time will move with closing but process was so slow I did called everyday to check if I can get a closing date but no response. a week after XXXX reach out to me and said your insurance agent has insurance policy as HO6 and we need your HOA master policy. I immediately reached out to HOA and requested them to send master insurance policy and send it to XXXX. She is the one which says she will give a call in 5 minutes and will never receive a call until I call back after a day or 2. That too I have to call multiple times to reach her out. Worst customer service ever. After a week I called and checked if everything is fine and are we good to close, she informs me that loan need to be re price as condo as insurance policy is HO6. I did send her confirmation from my insurance agent, HOA insurance agent and HOA that my property is town home and not condo ( I think she is not experience person to understand ). I can't do anything as it is with underwriter. Finally on XX/XX/XXXX night I got new notification that new closing disclosure is added back to my loan account. I checked it immediately and saw lender credit is again reduced to {$1800.00} I wanted to reach out immediately to adjust the lender credit but Since it was Friday night and office was closed I had to wait till monday to talk to XXXX. I did informed her that lender credit need to be updated and she said she will check with loan office XXXX and let me know. I waited 2 days but never received response or call. Then on Wednesday I call again to see if she was able to check on lender credit, and she said I will check and will call you in 5 minutes. I waited whole day but didn't received any call. Again I called on XX/XX/XXXX evening after waiting a lot. She informed me that request for lender credit is denied. When I asked the reason she said it is due to rate lock extension and we had re price the loan as condo. If you want to proceed this is what you have.This is end of my limit of bearing. I am too much frustrated with this. Loan depot wasted my 2 months in which I would have closed with another lender and would have been happy. Is this the way customer are served in Loan depot? This is how Loan depot does business.
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| 07/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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CFPB Consumer Finance Protection Bureau [ Financial Institution address for receipt of direct disputes ] Re : Negligence of Loan Depots Loan Process Dear CFPB, This letter is to inform you that a particular XXXX XXXXXXXX, XXXX XXXX XXXX, at Loan Depot was not properly trained in originating my loan which caused me to lose {$20000.00} of my XXXX money deposit. I am shocked with the level of negligence of Loan Depots management team and the incompetence of originating a conventional/conforming loan.
Below I have depicted the issue and my compliant against Loan Depots XXXX XXXX and management : 1. On XX/XX/2022, I was approved for a Conventional/Conforming 30 yr fixed rate loan at 5.375 % through Loan Depot 2 . I was to purchase a NEW Condo at XXXX in XXXXXXXX XXXX
1 ) XXXX XXXX XXXX, the assigned XXXX XXXX at Loan Depot, confirmed he could originate this Condo loan and did NOT foresee any challenges. He stated he has originated NEW condos in the past AND had closed loans with this particular Condo at XXXX. He assured me I would not run into any issues, which made me feel comfortable especially since I was informed by another lender that they could NOT originate NEW Condos.
2 ) On XX/XX/2022 I had communicated to XXXX XXXX XXXX, the XXXX XXXXXXXX, that my goal was to move into my new Condo on XX/XX/2022. I recently sold my home and was living temporarily at a familys home. XXXX XXXX XXXX agreed that XX/XX/2022, was feasible as a closing date.
3 ) During the month of XXXX, I tried to contact the XXXX XXXX, but he neglected to return any of my texts and calls, showing no urgency as we approached the deadline of XX/XX/2022, for my closing. At that point, I had to rely on my realtor to help me get a response, who also experienced the same lack of response from the XXXX XXXX.
4 ) A few days before the closing deadline, I was informed through my realtor, that the Loan XXXX, was waiting for a response from a 3rd party ( XXXX XXXX ) to process the Condo questionnaire. This delay caused Loan Depot to extend the closing from XX/XX/2022 to XX/XX/2022.
5 ) On XX/XX/2022, I received a call from the XXXX XXXXXXXX, who confirmed my loan would NOT close due to his negligence of understanding XXXX XXXX and XXXX XXXX guidelines. XXXX XXXX XXXX guidelines state that a NEW Condo needs to be 75 % occupied in order to sell a conventional/conforming loan to either agency. This condo was NEW and did not have 75 % occupancy. XXXX XXXX XXXX was very well aware that the condo was brand new on XX/XX/2022. When asked why didnt he know about this at the beginning of the loan process, he was not able to explain but quick to suggest another possible solution, despite the expiration of the closing date.
7 ) The XXXX XXXX informed me on that same day, XX/XX/XXXX, he could do a new loan but that it would be a Non-Qualified Mortgage loan which would result in a higher interest rate ( 7.5 % -8 % ). I requested to see the estimate even though the interest rate was much higher and potentially out of my budget but was willing to see the estimate in writing. XXXX XXXX XXXX said he was going to provide me estimates by the end of business but failed to do so.
8 ) Since I didnt hear back from XXXX XXXX XXXX XXXX I decided to inform my Realtor that I would like to withdraw my loan and requesting a Denial Letter so that I could present to the Seller my decision due to XXXX XXXX XXXX lack of communication and competence for originating this loan.
9 ) At no point was I communicated by the team ( XXXX XXXX at Loan Depot, Realtor and Closing agent ) that my financial agreement was not extended and thus in breach of contract. Nor was I advised of the circumstances of my decision to pull out of the process.
10 ) Due to the unfortunate experience with Loan Depots inadequate and unprofessional process, I received a demand letter from the sellers attorney on XX/XX/XXXX, requesting that I release and cancel the contract regarding the deposit of {$20000.00}.
11 ) I attempted to follow up Loan Depot and XXXX on the status to the denial letter, since I have not received it. The Closing agent and Realtor was persistent with Loan Depot requesting the denial letter to present to the Sellers attorney.
12 ) Loan Depot never responded to the multiple calls and texts from the Realtor nor Closing Agent, until I called and spoke to a manager at Loan Depot who provided me with the denial letter dated XX/XX/2022 which is NOT the correct date of when they informed me of the loan NOT closing. The correct date should have been XX/XX/2022.
I am filing a complaint against Loan Depot, XXXX XXXX XXXX for his lack of credibility, response time and ethics to me as his client, which not only resulted in not being able to purchase my dream home, but also the fact that XXXX XXXX XXXX lied about having experience originating NEW Condominiums. Had he done his due diligence about originating NEW condo loans, I would not have lost my earnest deposit money of {$20000.00}! A sizable lender such as Loan Depot, who works unprofessionally and does not look out for the best interest of his client, should not be in business.
I am asking the CFPB to take action against Loan Depot and requesting my earnest deposit money back of {$20000.00}.
Your attention to this matter is greatly appreciated. If you have any questions, please do not hesitate in reaching out to me directly.
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| 01/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I went through Loan Depot to refinance my current mortgage and take cash out to pay off other debts ( HELOC, Student Loans and a Car Loan ). Throughout the entire process there were errors that if I hadnt checked, would have cost me or did cost or had my funds withheld needlessly. They also conducted illegal sales practices and had had customer information privacy breaches 1 ) Failure to charge agreed upon closing costs : 3 separate notices sent with closing costs double the agreed amount. Each time the associate tried everything to convince me I was wrong. Used incredibly complicated terms, double negatives, etc. Each time I had to escalate to get correct amount listed.
2 ) Sent to closing/escrow company incorrect pay off amounts for my loans. I was required to obtain new pay offs for loans due to them missing the closing date they first assigned. A total of 7 loans had incorrect pay off amounts. My closing documents only indicated 1 and I called to have it fixed. They said they had time to do it. When I received the final documents from the 3rd party escrow company, 7 out of 8 loans had the wrong pay offs ( excess funds ). I was told it was now my problem and to work with those companys to get my excess of {$2000.00} back. I have still not received around {$300.00} back. Also that check was issued incorrectly to my student loan and I had to call, file a missing payment claim to find the check and have it applied to my account.
3 ) False Sales Practice- when interviewing companies, my one stipulation was that I wanted to be able to pay off my pre-existing HELOC but leave the line of credit open. I did not want it closed. If that could not happen I would not refinance or I would refinance with the bank my HELOC is with. My loan officer, XXXX XXXXXXXX ( XXXX # XXXX ) said he did the proper due diligence and it could be done. I was told that through closing. When speaking with the 3rd party escrow company that did the pay off, I was told that my account had to be closed. The proper paperwork process needed by XXXX and LoanDepot was never done and I had no choice. When emailing XXXX he said that it was not my problem and to open a new HELOC then. I asked to speak to a manager and received a voicemail from a woman. She did not know the situation, just that I wanted to speak to a manager and if I wanted I could call her back. I did. I got a generic voicemail and never was given a response. I did a written complaint and asking to speak with a senior manager and have yet to receive any kind of interaction in over 4 weeks. Less severely, I said I didnt want to have my homeowners insurance escrowed in because i had paid in full. Was told that was ok. Got to final docs and it was escrowed. Was told I had to have it or my rate would greatly increase and the whole process would start over. I was guaranteed a close within 30 days if I gave all documents on time. I did that. They were double that time and it due to their unforeseen volume. I told XXXX I needed a quick closing and low closing costs. He gave written confirmation and neither of those happened.
4 ) during the loan application process, I had other peoples information placed in emails and on documents. This included CIP information like full name, address and last 4 of socials. I do not know if they were all for the same person but was told it was just a cut and paste error and not to worry.
I can provide all email correspondence.
Due to their problems and errors and inability to access funds from our home equity line, we were not able to put the needed down payment with the builder we had intended. This was the entire purpose of refinancing. We lost the lot we had on hold and now are being delayed 3-5 months until weather improves and they can start a new phase of houses. This delays our plans for selling our current home. We had a temporary housing set up for the summer so we had a place to live after our current house sold while we waiting for our new house to be finished. Now with the delayed schedule, we will not have housing. Their errors and mistakes/refusal to do the necessary work to keep the HELOC open and close in the time frames they agreed to is going to cost us thousands of dollars. They were aware of this and chose to mislead me in order to secure my business. If they were honest with the timelines and that they wouldnt do the necessary work to keep my HELOC open, I would have taken my business elsewhere. Justins excuse was that he didnt know he had to do anything and thought Id still want to do the refinance anyway so didnt tell me. If he had told me, I could have worked with XXXX XXXX XXXX to get something in place. My timeline and needs were something I new could be tough, but they directly lied and falsely represented their products and processes. If they could not meet my needs, the were responsible to state that. XXXX XXXX deliberately mislead in order to profit. There has been no effort by LoanDepot to resolve any issues. I stated I need to close and have all pay offs completely by XX/XX/2019. I contacted LoanDepot on XX/XX/2019. I was told it was be under 30 days to close and quoted very end of XXXX. We closed on XX/XX/2019 and pay offs did not happen until after XXXX from XXXX. I still am missing {$300.00} from my student loan company due to overpayment and was quoted 30-90 days for them to process.
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| 03/11/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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To whom it may concern : I am writing to day to to explain the last 4 yrs. of life and the hardship my son and I have faced due to not being recognized as a Successor of Interest.
My son and I are both on XXXX and we need help from HUD or a lawyer. I believe our rights have been violated and we need someone's help. If nothing else just help us save our house.
In XXXX my husband came to me and told me that the bills were piling up and he wanted to refinance the house. He told me he had looked at lenders and Loan Depot said they would help.
When Loan Depot came back with the loan material I was not on the note. They were offering him a 30 yr fixed FHA loan. I didn't think this was a good idea I had been on the note for 15 years. This is my house, and you want to take me off it? The gal on the phone explained to me I would have just as many rights as my husband. I would still be on the mortgage. I asked for time to think about things for a while. ( My credit was not that bad, I was working full time and bringing in 50k ) The agent called two days later and said if we didn't sign the paperwork the deal was off the table.
I signed the forms but didn't realize just how much I was really giving up. This has been MY home since XXXX. My children and I moved into the house in XXXX before I got married. My mother even helped with the down payment.
In XXXX I was released from my job due to illness. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX In XXXX of XXXX I found out that my husband was involved in illegal activity. I filed for divorce for my own protection. It was then that he left the home. I continued with the divorce but wouldn't sign the paper work. I was forced to run the divorce in the news paper for XXXX months. I was finally granted a default divorce in XXXX of XXXX.
The judge gave me the house back free and clear of my husband. He also issued a decree stating that if he did not sign a quick claim deed a summary of real estate would be granted by default. The county removed his name from the title on the home in XXXX.
By this time I had exhausted my 401k and any unemployment paying for medical bills the utilities and higher house payment on my own. Even though I called Loan Depot and asked to speak to someone about a modification I was denied. They wouldn't discuss anything with me because I was not on the note. I spoke to their lawyers assistant at the time and XXXX informed me that they would talk to me after I submitted the divorce decree. I was now a Successor of Interest due to my divorce. They never did. The loan went to collections immediately and then sold to XXXX XXXX in OK. ( This was wrong!!!! ) Loan Depot should have recognized my legal documents. The loan amount at the time was XXXX dollars with late charges mounting.
XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX obtained my loan in XXXX of XXXX. I reached out to the bank asap to discuss a modification ; but they wouldn't talk to me either. It was the same story, you are not on the note. We need a quick claim deed. Meanwhile foreclosure had started and the sheriff was coming to my home. How humiliating. I was getting no where with the courts, lawyers or bank even HUD was at a loss.
In XXXX of XXXX I lost my mother to XXXX nothing seemed to matter at this point. I reached out to a realtor to sell my home in XXXX of XXXX. I was denied the right to sell. I was not on the note. My realtor resent my court documents of the divorce, Summary of Real estate & my taxes. XXXX XXXX would not budge and denied us the information we needed to proceed. They still insisted on a quick claim deed.
In XXXX pandemic hit ; I called in the end of XXXX and I was shocked when the man on the other end of the line was willing to speak to me. He granted me COVID relief and I was ever so grateful. I also asked him what had changed ... Why was he talking to me now? He informed me that I became a ******Successor of interest in XXXX of XXXX.
I asked him to send documents showing this.
I requested the full amount of COVID protection for myself and my son. I believe they only did this to get the HUD funds and fees.
My XXXX was granted in XXXX of XXXX. The judge informed me that my payment would start in XXXX of XXXX. This was great news!! My son and I want to stay in out home. Our combined incomes should allow for this. We have been here for 19 years does this mean nothing?
My COVID protection was going to be up in XXXX the same time that my XXXX would start. I reached out to XXXX XXXX in XXXX to get things started. Assumption paperwork was sent out but my signature and income wasn't enough? Things were never right they played with me like a mouse. Stating a modification couldn't be granted without the assumption. Then they wanted the outstanding paid off but if course we couldn't do that. We had been living off of my son 's XXXX for a year and a half.
There was also an instance where my id didn't match my social security card so they wouldn't accept that. Things were so frustrating working with customer service agents.
We just went back to court to say the foreclosure had been accelerated. We need help!!!
Things have just started going in the right direction. We can pay just give us the amount you need.
XXXX XXXX Sent from XXXX Mail on XXXX
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| 04/11/2022 |
Yes |
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- Trouble during payment process
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Web |
Older American |
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Loan Depot has been sending me an intent to foreclose by US mail every other week for the past 2 months. It is unimaginable that the Loan Depot is listed as one of the best mortgage companies when their flagrant behavior is utterly fanciful and with no floor or ceiling. Im afraid to see a listing of the worst companies.
Dear Sir/Madam : I have sent you several emails and fax documents to document that you have gotten your records twisted and that I am up-to-date on my mortgage payments. In XXXX of XXXX you approved me for a loan modification that included the modification of my home loan. You added my missed payments to my existing loan pursuant to the COVID relief offered to FHA customers by the Federal Housing Administration ( FHA ). When you sent me the approving documentation in XXXX of XXXX you provided me with the due date for the first mortgage payment. I made that first payment on XX/XX/XXXX, and the check was paid to you by my credit union on XX/XX/XXXX. On XX/XX/XXXX, I made the 2nd payment under the refinanced mortgage modification and that check was also paid to you from my credit union checking account on XX/XX/XXXX. You then sent me a letter that my Notary signed the refinance documents in the wrong place and it rendered the refinancing under the modification void. I contacted the Consumer Financial Protection Bureau with the unreasonableness of your decision and you sent me a new set of documents to have re-notorized. I had the documents notarized and you sent me a renewed refinance modification package that indicated the previous payment plan was still in effect.
When I made the payments in XX/XX/XXXX and XX/XX/XXXX, they were denied the first few times I tried to make a payment by phone because ( as explained by your phone representatives ) my account had not yet been set up under the agreement and that they had no place to put my payments. On a later call, in an attempt to keep the payment contract, my payments were accepted with the supervisor stating that I spoke to the wrong people who didnt know my payments could be held in a hold account until my account uploaded in the system, which usually takes 30-90 days.
It is now XXXX of XXXX and my account is still being sent to your collections department that provides me with the name and phone number of the attorney assigned to process the foreclosure of my home. Further, to this very date my account has not been uploaded in your system and can not be accessed online. You continue to send me to the collections department every time I call in to make my mortgage payments. In XXXX you returned my payment stating that I was no longer allowed to make payment by check and by phone and that I was now required to send in my payments by certified check or money order to the address provided after you returned my payment. In response I sent the 2 attached checks for XXXX and XXXX payments to you from my Credit Union. The checks were mailed to you on the date that is indicated on the checks. You indicated that you have not received the checks on Friday XX/XX/XXXX, even though i learned from my credit union that you have received funds for them from my Credit Unions Certified Check payment account.
It is now time for my XX/XX/XXXX Mortgage payment and today I called to check on the status of my account and you have refused to take my payment and alerted me that my account is now in bankruptcy for non payment since XX/XX/XXXX. You also stated that the records that I sent to you ( which are the exact same as what is attached below ) were from an old bank account that I had back in XXXX. For your information this is the same bank account that I had in XXXX. I also have another account that is a savings account only and I have never used them as a checking account. You need to further research the information provided below, and then consider employing personnel and a payment management system that can better serve your customers.
I have no other choice but to contact the Consumer Financial Protection Bureau on this matter ( once again ) because it has gotten to a point where your practices have compromised my mental and physical health. I can no longer be tolerate your months long research while you send me foreclosure notices that threaten my home and life. This has gotten to be really unhealthy for me and for the rest of your customers. Im sure you have not been fined or reprimanded by the CFPB but its probably time that a fine is considered because it seems to be the only way that you will correct your never ending errors. You have a responsibility to follow the laws and regulations set by the Consumer Financial Protection Bureau and other federal and state regulators that exist to protect consumers from such flagrant practices and noncompliances with record keeping. I can no longer trust that you have my best interest in mind and have come to view your actions as so bizarre that they have to be purposeful. No one would ever believe this if they couldnt read for themselves on the CFPB website stories. Im in disbelief at this point and dont know what I can do to alter your behavior. I can only have trust in the regulators before I take the next step to contact my Congress Members and Senators to act on my behalf.
Thank you for your attention to this matter
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| 11/12/2021 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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XX/XX/XXXX Loan Depot Loan # XXXX XXXX XXXX XXXX XXXX, NC XXXX Serviced by the New Jersey Office Between XX/XX/XXXX and XX/XX/XXXX we refinanced 3 properties with Loan Depot.
The experience with this VA Loan has been an unmitigated nightmare.
For several months we have been trying to communicate with the insurance section of Loan Depot to get them to remove the forced placed insurance of {$250000.00} on this property referenced above.
The tax value of the structure is {$38000.00}, the replacement value is just over {$100000.00}. We have {$140000.00} of coverage. Loan Depot claimed they need the maximum that FEMA allows .... {$250000.00}.
The value is in the land because it has an easement to the XXXX XXXX. Our insurance broker has sent proof of value to Loan Depot..
Please check the notes on file with Loan Depot 's Customer Service Reps. For months we heard absolutely nothing from Loan Depot 's insurance office- MONTHS!!
I did receive a call back in XXXX from a gentleman in the XXXX XXXX, CA office of Loan Depot who told me that the VA Loan on this property was not in compliance with VA regulations because we had refinanced the property within 200 days of the last refinancing. This was not true as the last refinancing was in XXXX or XXXX. I told him that and he said he would research my statement and call me back. He has not called back as of this date.
On XX/XX/XXXX, XXXX, my wife, told me we had a letter from Loan Depot saying they had finally removed the forced placed flood insurance because they had received the documents our insurance broker had sent them.
The same day that letter arrived another letter from Loan Depot was received saying that the flood insurance on this property was insufficient.?????
As I do occasionally during the month I check our bank accounts. I have an automatic draw that allows Loan Depot to debit our account for the mortgage. I noticed that although the payments for two of our properties had been debited, the payment for XXXX XXXX ( XXXX # XXXX ) had not been taken out.
I called and found out that Loan Depot had canceled the payments because we had only been sending what they considered partial payments for the past several months. I called and the phone person said she would escalate to a supervisor. I made a one time payment of the normal amount. I was told that now because they had removed the forced placed insurance a new escrow analysis would have to done. Until that was done they couldn't change the amount of the payment back to the original amount.
do during the period of the last 4 months Loan Depot is now saying that the original monthly payment of {$1400.00} is incorrect and a new amount of {$1600.00} is now the proper payment. Obviously, I complained because the amount {$1600.00} reflected the forced placed insurance cost even AFTER that insurance had been removed by Loan Depot. Now, instead of reducing the payment amount, Loan Depot is saying that our monthly payment will be over {$1800.00}. We would never have refinanced the property if the monthly payment was going up over {$400.00} per month within the first few months of the closing. The principle and interest is approximately {$1000.00} per month which means Loan Depot says the taxes and insurance products are costing almost {$10000.00} per year for a house that has a tax value of {$38000.00} Please do not be confused or bamboozled by your contact at Loan Depot. CFPB can and should have all the documents and recordings of calls to determine what Loan Depot is trying to accomplish.
I would suggest that you have Loan Depot send CFPB a complete record of both phone operators ' notes and written correspondence so you can understand the frustration we have been experiencing with the lack of responsiveness from Loan Depot. There is no way a consumer/veteran can get through to the XXXX XXXX headquarters to complain and seek resolution. This company needs to be fined, rebuked and admonished to service their customers in a efficient and proper manner.
Of the three properties we refinanced with Loan Depot it has been only this VA Loan that has ( so far ) been a problem. All three of these loans have the Loan Principal, Interest, Taxes and insurance INCLUDED in the payments so it is Loan Depot 's responsibility to make these payments on-time. We continually receive notification from Loan Depot that our insurance is about to expire and would we send proof of renewal. We even got notice from the XXXX XXXX carrier that our insurance premium had not been paid and was therefore terminated. Fortunately we caught Loan Depot 's mistake and paid the premium. Loan Depot charged us a late fee for the insurance payment being late. Loan Depot is responsible for paying the insurance out of escrow and our monthly payments. We should NOT be charged a late fee.
I feel that some form documenting this loan exists in the bowels of Loan Depot HQ. These must be a mistake or unpublished documentation in those original documents.
Please attempt to get all documents and operators ' notes from my phone calls I have never had such a problem with a company before in my life.
Respectfully, XXXX & XXXX XXXX XXXX XXXX XXXX
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| 05/03/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I was in a forbearance for a year from ( XXXX ). When it ended they asked me what I wanted to do and gave me choices. I went for remodification. I was with Loan depot NJ location. They messed all my paper work up told me my payment would be XXXX a month from XXXX then told me to file again. It was now beginning of XX/XX/XXXX. They moved to TX location and I was told they sent everything well they didn't. I had to start over again. During this process I was XXXX and injured at XXXX airport I am a XXXX XXXX. I was off work for months but still had no answer on the modification. They would not let me make payments. Then I'm XXXX when I was not disoriented from my XXXX XXXX I contacted LD again I spoke with a Superviser who stated I could start making payments and he would escalate my paperwork. In XX/XX/XXXX they finally sent my paperwork for the modification. At that time my house was a crime scene because it was XXXX 9 times they were trying to XXXX my neighbors house and did mine instead. When I was able to go in the house I got the paperwork and called ti have it explained. The lady was rude and said your loan is not going ti end your payment is XXXX. I said why is that I was told XXXX. She then said she would have a Superviser contact me. Which they never did. I called gain in 72 hrs and they explained that it went up because of the market and property taxes. I said ok I will sign. They said it was too late and I had to start over. so XX/XX/XXXX I turned in my paperwork for the 4th time. In XXXX they finally reported ti my credit and said I was late. I called them and was give to a Advocate by the name of XXXX XXXX. She promised she would fix this and looked at every phone call and email and said it was unacceptable what was happening. She escalated my paperwork and said I was denied for the partial claim and did I want to do the remodification which I said yes. I had to talk to my Superviser XXXX which I did and told her I wanted to do the remodification. She said I could of told anyone that I told her I was advised in a email by XXXX to call her. A few weeks later a lawyer contact me and says do I need help with my foreclosure I said, I'm sorry you have the wrong person. He said no I'm looking your house is up for default. I immediately contacted XXXX again who now ghosted me. I tried to contact her for weeks with no response emails and phone calls and voicemails. The last email I had from her was stating that all credit reporting history will be stopped and that they would fix my credit report once the modification started. I then contacted another supervisor who is her supervisor, by the name of XXXX, he made me send all my emails to him and said that this would be escalated I had to restart again on another application for a modification who I have been told this has been escalated. It has now been two weeks and still no response. I was told the paperwork is in and the underwriters have Meanwhile the default was supposed to be lifted. It is still there. I have contacted HUD and the VA I have a representative from both. They quit letting me make payments in XXXX and when I spoke to someone in XXXX they told me that I was a post to still make these payments. I told him I try but they wouldn't let me. He said that is untrue, so I called back to make my payments from XXXX to XXXX, they wouldn't except it and told me I had to pay the full balance. They are enabling me to do anything if the forbearance was put to the end of the loan like they promised, I would owe under XXXXXXXX XXXX which would let me get money from the state. The state denied me because they said I owed over XXXX XXXX. Also, because they have put this on my credit report, I can't even get a loan to pay this. There's nothing I can do. They have my hands tied and continue to throw me under the bus and not help me. I have been given many broken promises. If they would've did what they were supposed to the forbearance would've went to the end of the loan and I would've been able to start my payments over and we would not be in the situation. They blame it on the New Jersey location, but they are just as bad actually worse I am a veteran, and a XXXX XXXX who have had a lot of bad things happened to me in the last two years that people wouldn't of had an a lifetime. During the year of forbearance I took, I was taking care of family members and my father in another state, who eventually passed away from XXXX, and I had XXXX and long term XXXX. I then went back to work and was able to start making payments which they wouldn't allow me to do and then that's when the tragedy in XXXX XXXX happen then in XXXX the XXXX this is all verified you can look on the news and see it all I need is someone to finish my paperwork so I can do my modification and save my house and remove these things from my credit report as promised I worked very hard for my credit and this is ruining it. Please help there is also much more and I have all the phone calls and emails documented and every single person that I've talk to you through this entire time. Thank you.
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| 08/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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• First FULL payment made XXXX XXXX via check as instructed, XXXX FOR XX/XX/2019 payment. • I then followed instructions to set-up bi-weekly payments via budget drafting and paid another FULL payment prior to submitting my form on XXXX XXXX, as instructed, XXXX. • Budget draft should have been set up to start as I requested on XXXX XXXX; however the first payment auto-drafted from my account on XXXX XXXX. • XXXX XXXX - I called LoanDepot and explained the budget drafting was set up incorrectly and the payment needed to be reversed. After arguing with me about the “budget drafting process” and verifying the payments I made, I was told the payment would be “reversed”. • I was on vacation in Ireland XXXX XXXX-XXXX XXXX, waiting for my payment to be “reversed” and it never was “reversed” to my bank account. • XXXX XXXX – I called LoanDepot wondering why my payment was not “reversed” back into my bank account, only to be told a check had been issued and sent to me in the mail. • XXXX XXXX and XXXX XXXX – budget drafting correctly drafted from my bank account, each payment XXXX. • XXXX XXXX – ½ payment NOT auto-drafted from my bank account. • XXXX XXXX – LoanDepot leaves me a voicemail stating I owe a FULL payment that was due XX/XX/XXXX 1 and my budget drafting will not resume until I pay XX/XX/XXXXpayment. • XXXX XXXX – I return the call, and I am once again, educated on how budget drafting works. I explain all of the above and tell her the only payment I’m missing is because LoanDepot turned off my budget drafting as of XXXX XXXX and did not pull my ½ payment. After I explain all of the payments made above and after an excruciating amount of time waiting for customer service to find out what went wrong. She explains my XXXX XXXX payment was somehow incorrectly applied to principal. I was told I didn’t need to make up for the ½ payment not pulled from my bank account on XXXX XXXX. I then went on to explain, yes I did, because the whole point of bi-weekly payments is to save money on interest. I was then told if I wanted to make a ½ payment over the phone there would be a XXXX fee. I then asked if I could make the payment online instead, and I was told yes. I then attempted to make a ½ payment online only to discover the online payment system will only take FULL payments. • XXXX XXXX – I called LoanDepot back to make my XXXX XXXX ½ payment over the phone. I was again told I needed to pay a XXXX fee to make a ½ payment over the phone. I then had to re-explain the ENTIRE situation above. I asked to speak with a manager and was told by XXXX she knew what she was doing. I was told NOT to make my XXXX XXXX payment at this time and I needed to let the “dust” settle and the XXXX XXXX payment get fixed first. I was talking with XXXX RQS ext XXXX, who said she would monitor this and keep me updated by the beginning of the next week. I reluctantly agreed. • XXXX XXXX-XXXX XXXX – I receive no further updates or communication from XXXX regarding this situation. • XXXX XXXX – I call LoanDepot once again because I notice my ½ payment due XXXX XXXX has been drafted from my bank account. I have to explain the entire situation again because XXXX is unavailable. The customer service rep reports he’s unable to verify my half payment has drafted my account today. I explain I still need to make the ½ payment which was due on XXXX XXXX in order to fulfill the payment due XXXX XXXX (for which I have received a bill). I am told I will need to pay the XXXX fee to do so over the phone. After I refuse to pay the fee for a mistake that was made by the LoanDepot Budget Drafting department, I’m placed on a hold to get the fee waived by the “lead”. I’m then allowed at this time to make a ½ payment (with the fee waived, so generous) over the phone for Monday, XXXX XXXX. I also confirmed my budget drafting should resume on Friday XXXX XXXX. I am then told this information will be sent in an email to budget drafting and should all be fixed. At this time, I request to speak with the manager or director of budget drafting, only to be told they don’t take calls and this will all be fixed soon so I should look on the bright side of things. XXXX XXXX ½ payment, XXXX, made via phone because budget drafting stopped because of LoanDepot incompetence. XXXX XXXX budget draft FINALLY resumes payment XXXXXXXX XXXX payment XXXXXXXX XXXX payment XXXXXXXX XXXX……LoanDepot once again turns my auto budget drafting off, calls me on XXXX XXXX to tell me I’m a full payment behind. When the half payment for $XXXX should have been AUTOMATICALLY deducted on XX/XX/XXXX to equal a full payment for XX/XX/XXXX. This is the 3rd time they have misapplied my payments which is affecting the interest I'm having to pay. This is completely ridiculous and every time you talk to them on the phone, no one has any idea what is going on and I am blamed even though I have made EVERY payment and followed their budget drafting instructions from the very start.
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| 11/09/2020 |
Yes |
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Web |
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I switched to MTH mortgage on XX/XX/2020 after having a bad experience with XXXX XXXX XXXX. There was a lack of communication provided to me from XXXX XXXX XXXX. I was told by MTH that communication would be better and that could get me to the closing table. I began signing disclosures on XX/XX/2020. By the first of XX/XX/2020 the conditional approval was made. All conditions were met within 3 days. Our closing date was XX/XX/2020. Our loan officer quit MTH on XX/XX/2020. The regional manager took over and communication was stalled untilXX/XX/2020 after my sales agent reached out to my loan processor.
Shortly after taking to Sales agent, The loan officer called me. The loan asked me a few questions, and made a few comments that both I and my supervisor thought was disrespectful ( making comments about my student loans being high. My supervisor made a comment that the loan officer would never talk to a man that way. ) During the remainder of this phone call on Tuesday afternoon the loan officer asked me to have my employer provide something showing my pay for the month of XXXX we get paid monthly ( a month after the hours that were worked ). He also asked me to provide him with my student loan repayment plan to help with the XXXX. I followed up with The loan officer on Tuesdaywhen I got off at 3 to learn that he had received all of the requested documents and would send them to the underwriter on Wednesday. He also mentioned that we should know something on Wednesday or we would try to send everything to another preferred lender.
On Wednesday, I did not hear from the loan officer until I called him at XXXX XXXX. During this time he told me that he has not yet submitted anything that he was trying to wait and see if he had talked or the underwriter, so there was no update. He then proceeded to ask me if I was interested in a house in Phase II. The question upset me for multiple reason. # 1 being we have worked very hard to stay on this lot. # 2 it didnt make sense to me that I was being asked to switch lots when we were in underwriting. After it was all said and done I did apologize to loan officer for the way I handled the conversation, it was completely out of character for me. And I realized he was dealt a bad stack of cards when my other loan officer left MTH. At the end of the conversation the loan officer told me again we should he something tomorrow.
On Thursday, I reached out to my sales agent and he did not have an update. The loan officer called me with an update that the underwriter wouldnt be able to approve my file, and he asked permission to send my documents to the other preferred lender tomorrow ( Friday ). I agreed. He assured me that we would know something by today.
I didnt hear anything from him Friday. After lunch I reached out for an update and he was unable to provide me with an update. When I got off work I reached out again. When The loan officer called he told me that he was unable to get me approved. I said okay and we got off the phone.
I called back to ask for more clarification. The numbers the loan officer were giving me were not accurate numbers and nothing was making sense. I am new to the home buying process and simple would like to better understand, so that I can move forward. We talked for about 3 minutes looking at figures and the loan officer began rushing me off the phone stating that he had other important phone calls to make and he would have to follow up on Monday. I stated to him at this time that I have allowed him to push me to the back burner all week. ( Explained to him that every time he told me he was going to do something it was always followed by tomorrow. Then tomorrow would come and I am having to remind him ). And yet again, instead of taking the time to explain things to me, he began spelling ( literally ) words out for me as if I am not able to comprehend him. This disrespect, and lack of customer service for obvious reasons upset me. During this time I asked the loan officer for the person that he reports too. I firmly believe that if he can not take the time to provide me with update and information on my file, then I would like someone who would. I still dont understand why I did not qualify, especially since the loan officer told me the preferred lenders as able to get me referred eligible and told me today my XXXX is 51 % and I was told that with FHA I have to be below 55 %. I still on Monday XX/XX/2020, do not have an understanding of what happened with my loan.
This should have been the best time of my life. There have been many moments that I qualify as amazing, however, the last two weeks of dealing with My current loan officer has been the worst. It has definitely been a learning process for me It is my firm belief that anyone in customer service, should never behave in the way that my loan officer has. It is a poor reflection on MTH as a whole. It also discourage new home buyers to pursue homes.
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| 09/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Closing on a mortgage
- Trying to communicate with the company to fix an issue with the loan closing
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Web |
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This complaint is to request assistance with two major issues caused by negligence or fraud on the part of Loan Depot.
First, they approved me for a loan on XX/XX/XXXX, when I had not started a job and had no history of steady employment. I sent an offer letter for my new job starting XX/XX/XXXX. At the time Loan Depot approved me, I had less then three months of employment total between 4 or 5 companies over the preceding 6 months. When I did get started at the job, I texted my loan officer on XX/XX/XXXX that the job was over an hour away from the house I was purchasing. I let Loan Depot know my employment was not stable as I was constantly under threat of termination. I let Loan Depot know my first pay check was a week late and that the company was struggling to pay it's employees. I even mentioned I would likely be fired at the closing table when the closing meeting for the house took several hours longer than expected. I believe they used my wife 's income to artificial inflate my income to approve me, as she was working but has a XXXX credit score. When the house flooded severely with sewage, see below, I was not in a financial position to pay for all the renovations and discovered value of the house was substantially lower than the loan was approved for so I couldn't just sell the property. I am stuck because of the fraud or negligence that was perpetrated by Loan Depot in determining my ability to repay under Regulation Z. ( I've been learning quite a bit about banking laws in the last few weeks so forgive me if this reference is the incorrect statute. ) Other mortgage companies I've approached to try and buy another home have told my there is no way they would have approved me for the first loan, let alone a second even if I did sell the first home.
The second issue is that the value Loan Depot approved the loan for is at least {$100000.00} over the actual value of the home at the time of sale. Loan Depot hired an appraiser to determine the value of the property on XX/XX/XXXX. My wife and I were warned by our realtor that the property would likely not appraise at the value of the offer, in which case we would have walked away from the home. Instead, to everyone 's surprise, the appraiser set the value over our offer. Unknown to my wife and I, the property had been attempted to be sold in XXXX with one less bathroom. That sale attempted XXXX also included disclosures that the house had been renovated by the previous home owner including walls and plumbing. However no permits were acquired during the entire time the sellers owned the home. This information was available to Loan Depot through XXXX and the appraiser. These red flags were ignored by the appraiser and Loan Depot and none of this was included in the disclosures provided to me. I closed on the house on XX/XX/XXXX, and two days later on XX/XX/XXXX, the plumbing started flooding into the basement. During the mitigation process, I learned that the previous home owner had redone all the plumbing and electric in the property without permits or knowledge and that it regularly flooded. The plumbing was done so poorly the house was filling with sewer fumes and I had to move out on XX/XX/XXXX. I can provide the letter confirming this from a plumber. The electric was so poorly done, I've been advised not to turn on the electric or risk burning down the home. To correct the situation, the house must be taken down to the studs and all plumbing and electric must be replaced. My insurance company has threated to drop me for the claims stemming from these issues and when shopping for a new insurance company, they indicated at first they couldn't insure the house for more that {$80000.00} as that is all the house is actually worth. This value issue could have easily been identified going into this deal by not ignoring the changes in the property value from the last listing and the changes in the listing itself.
It is our understanding under 84 FR 31173 Loan Depot must determine the value of the home using safe and sound banking practices. We believe they intentionally omitted information relating to the value of the home in order to ensure the deal would go through as they were aware I couldn't pay the difference. Willfully overvaluing property regarding a loan, to an FDIC-insured bank, for the purpose of influencing the bank 's actions is also a violation 18 U.S.C. 1014.
I have asked for their help in correcting the fraud. I've tried to discuss options to mitigate the damage of their misrepresentations such as a deed in lieu of foreclosure. I've tried to negotiate with the seller. Ultimately, the seller and Loan depot acted in concert, both profiting from their misrepresentations, and I request the CFPB 's assistance in unwinding the deal as it failed to meet Reg z and it included willfully overvalued property.
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| 10/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
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From the start of trying to refinance my home in XXXX, when a caucasian friend/colleague highly recommended refinance with Loan Depot. I confided in him, my friend, due to him making sound business decisions. However, as an African-American female, the process was complicated with underwriting to the point during that process with the underwriting loan officer XXXX XXXX . I messaged her, asking why they were giving me such a difficult time. Was my race a factor, which is why Loan Depot took over five months to refinance my existing home loan with a XXXX credit score?
In XX/XX/XXXX, my bank account was compromised by someone accessing my XXXX account, resulting in a late payment. First, I called Loan Depot to try to have the late payment removed from my credit report due to the situation. The Loan Depot representative told me to call the three major credit bureaus and file disputes directly through them. Therefore, I filed the disputes, and Loan Depot initially removed the late payments from XXXX and XXXX, but not XXXX. In XXXX, the late payments were returned back on my credit reports. I called Loan Depot requesting the removal of the negative remarks on my credit reports. In addition, I was informed by a caucasian friend/colleague, a Loan Depot customer , who also encouraged me to ask for the removal of the negative remarks due to Loan Depot previously honoring his request a couple of years ago in XXXX.
My husband and I were in the process of selling our current home I bought 20 years ago. We were working with a realtor and searching for homes, preparing to apply for pre-approval. I have filed complaints with the XXXX and the NC DOJ regarding Loan Depot reporting my mortgage as late on my credit report when I was trying to sell my home and apply for a new one. I am a XXXX XXXX and operate a busy outpatient XXXX XXXX practice as a clinician and owner. Therefore, when a Loan Depot representative tried to call me during clinic hours, I was unable to answer. I communicated this via email. However, the Loan Depot posted a response to the XXXX without speaking with me and turned the situation around as if I were ignoring her when she responded to the XXXX. They painted me as a bad customer who is not accountable or pays my creditors on time.
Also, the company 's responses to my complaints were dismissive compared to all other creditors who were impacted or contacted with the same request. Once I filed the complaints, Loan Depot wanted my bank statements. No other creditors had made this request. I asked them if this was common practice and if they had made any other exceptions. I do not want to provide my bank statements to them. That's personal to me. They are not the IRS. The following month, after filing the complaints, I went into the hospital and scheduled a payment online during the hospital stay. However, the account that I no longer use was set for the payment. Of course, Loan Depot returned the payment, and I tried to go online and enter the new banking information. Loan Depot retaliated against me by blocking my online access to make a payment. I called Loan Depot and spoke to a representative who informed me that " your account has been blocked from making payments online for the next year, and we will only accept a cashier 's check or money order from you. '' This was the day after I was XXXX from the hospital, and three days prior to the XXXX payment would be showing late. The Loan Depot representative said, " You will have to mail the payment to our office in California or overnight the payment. '' I was devastated!
Immediately, I went to the bank feeling ill from my procedure, obtained a cashier 's check for {$200.00} over my payment amount, and went to XXXX, sending the payment overnight, which was nearly {$100.00} more. Then, I prayed that Loan Depot would apply for the payment on time and that my credit would not take another hit. The dream of us buying another home has already been shattered by Loan Depot, and now they are retaliating against me for my complaints. In fact, the response Loan Depot representative, XXXX XXXX from the Escalation Department ( who is NOT consumer-friendly ), invited me to file a complaint with the NC DOJ XXXX She said we still have not seen any complaints from the NC DOJ, as you threaten to file. Also, the second representative who spoke to me in XX/XX/XXXX wanted my bank statements, which is invading my privacy. I spoke to an attorney about it, who said the same thing. They have flagged my account bottom line. I have been racially discriminated against by Loan Depot from the start with the initial handling of my loan, and now being forced to mail my payments for a year. If they can show me that all of their non-minority consumers are treated the same, then I can say I have been treated fair.
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| 04/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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We faced financial hardship during Covid 19 and entered into a forbearance with our loan provider, Loan Depot. On XX/XX/XXXX I contacted Loan Depot to ask about forbearance options, I was told by XXXX in New Jersey, that we could receive a 3 month forbearance. As Covid progressed, we had to keep extending the forbearance. On XXXX XXXX I spoke to XXXX in New Jersey and was told we completed our 18 months but XXXX XXXX was accepting longer forbearance under certain circumstances. She told me that they would review and I would receive documentation and to wait to resume making payments until I received documentation within about 30 days.
In XXXX I realized we had not received any documentation, and called Loan Depot. On XX/XX/XXXX I spoke to XXXX in New Jersey, and was told we were supposed to be making payments and that we owed {$75000.00} ( approx ), I told them we would not be able to pay that. We were offered a loan modification and were told we would receive a 2.75 % APR, looking back I feel like they were pushing us in that direction. I asked about the deferment that XXXX XXXX was offering, for the forbearance amount to be added to the end of your loan at 0 %, XXXX told me we would have to pay around {$25000.00} and to qualify for deferment. However, just getting out of COVID and a forbearance, we were not able to come up with the {$25000.00}. XXXX suggested the loan modification was the best for our type of situation and told me that we did not have to make payments until the Loan Modification review was complete which would be about 30-45 days.
We entered into the loan modification in XX/XX/XXXX. During this time, we were receiving daily phone calls stating our account is delinquent and that we needed to contact the office. Then in XX/XX/XXXX, we received notification that our loan was moved from the New Jersey office to the Texas branch, we received a welcome letter with information on how to register for a new account. Once I logged into the Texas website, I noticed we had a new loan number and no past statements or any documentation was located on this site. Further, I could not make online payments because our account was delinquent.
I am now having issues logging into our " New Jersey '' account, I can not see our previous statements or letters. We opted for electronic communication but now can not access any of our information. Our " Texas '' account has nothing listed before XX/XX/XXXX as they were not our loan provider, even though our loan is still through Loan Depot. We can not make payments online, I am forced to call to make the payments. I am being told they are separate branches and Texas location can not give me any previous loan information, how is that possible when they are the same company?
We have made our 3 payments and have waited over a month but still have not received our loan modification. When I call they tell me it's still in review, that they are extremely backed up and not sure when I will receive the loan modification. On XX/XX/XXXX I called the Texas office and spoke with XXXX, she told me that they can not guarantee what APR I will receive and told me they " opened the Texas branch because New Jersey was giving out bad information. '' HOW CAN THEY BE ALLOWED TO GIVE OUT BAD OR WRONG INFORMATION ON LOANS THAT THEY SERVICE! People can lose their houses over their misinformation. She also told me that we can still do a deferment if we did not like the loan modification terms but could not provide more information unless I cancelled our Loan Modification and applied for the deferment.
Today, XX/XX/XXXX I called and spoke with XXXX in Texas who then had to transfer me to XXXX in the loan modification department. He told me that " we have lots of loans transferring over and modifications are taking longer because of it. '' At this point, I have inquired about my deferment option as now we can resume making our normal payments but they tell me they can not give me any information on it as it would have to go through the review process and the review department does not speak to customers. That I will have to apply again and wait 30 days. They can not give the amount I would need to pay to be allowed the deferment. Basically the run around again.
At this point I am extremely dissatisfied and annoyed with trying to get our loan current with Loan Depot, I get no information from them and I repeatedly get told wrong information. I would just like to get my loan current and resume making payments. Because of all the wrong information I have been given over the last 2 years and the delays, we are now delinquent a substantial amount of money, close to {$90000.00}. Loan Depot should be able to defer the whole amount owed and allow us to make our regular payments.
Thank you, XXXX XXXX XXXX
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| 02/23/2018 |
Yes |
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- Struggling to pay mortgage
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Long story short, I got screwed. I bought a condo that was not sold as advertised. The builder, XXXX XXXX, refused to help, and the lender of the mortgage note, LoanDepot.com , LLC has not been supportive.
XXXX XXXX is the builder that sold me the subjected property.
XXXX XXXX, a XXXX XXXX sales representative, showed and sold me the unit on XX/XX/XXXX.
I need to stress what I was experiencing at the apartment community where I was living at, at that time. My bedroom at the apartment community was adjacent to my male neighbor 's bedroom. His loud and inappropriate behavior was very disturbing to me. I reached out to the apartment community 's manager to intervene and fix the problem, but they did nothing.
I shared this information with XXXX XXXX while she was showing me the unit.
I bought the condo to have control over the shared walls, and when XXXX XXXX raved about the insulation of the condo 's walls and how they were noise resistant, she sold me on how quiet it would be.
Once I moved in, on XX/XX/XXXX, this promise of well insulated and noise resistant walls was far from the truth. While living there, I could hear my neighbors talking, using the bathroom, opening and closing the doors and cabinets, walking, thumping, dog scratching the walls/doors, television and sound system from the unit across from mine, etc.
XXXX XXXX knew how critical my noise concerns were. Clearly, she only cared about the sale, even if it meant lying.
I reached out to XXXX XXXX ' warranty department on XX/XX/XXXX regarding the insulation issue via e-mail but I only received an automatic reply e-mail. The warranty department never contacted me.
On XX/XX/XXXX, I had my 21-day walk-though with XXXX XXXX, another representative of XXXX XXXX. I mentioned the above to XXXX XXXX, and I asked him to put me in contact with someone who could address the problem with the insulation. XXXX XXXX, XXXX XXXX ' Vice President of Sales, contacted me later that day.
XXXX XXXX asked me if I was willing to give them ( XXXX XXXX ) the opportunity to fix the insulation issue. I agreed. The plan was to have XXXX XXXX and the construction team visit the property and examine the insulation of the walls. Not only did this visit never happen, XXXX XXXX did not follow-up with me.
Since XXXX XXXX failed to follow-up with me, I was forced to contact him.
On XX/XX/XXXX, I participated in a conference call with XXXX XXXX, XXXX XXXX, XXXX XXXX ' Director of Construction, and XXXX XXXX, XXXX XXXX ' Customer Care Manager. XXXX XXXX advised me that XXXX XXXX was not willing to remedy the situation.
Therefore, I had to hire an attorney. The attorney 's name is XXXX XXXX. XXXX XXXX wrote a letter on my behalf asking XXXX XXXX to cancel the sales contract, or buy the unit back from me. XXXX XXXX XXXX, XXXX XXXX ' Vice President, Litigation Counsel, addressed the matter but declined the requests.
All in all, I made efforts to resolve this matter with XXXX XXXX but they refused. I was lied to, and when I reached out for support, I received nothing.
The poor insulation problem so bothered me that I moved out, and because of this, I stopped making payments.
I contacted LoanDepot.com , LLC on XX/XX/XXXX via a letter where I was willing to deed the property to them by way of a quitclaim deed to avoid the time and expense of a foreclosure provided it did not affect my credit negatively.
LoanDepot.com , LLC did not formally respond to such letter. Hence, I resent the letter on XX/XX/XXXX to them electronically.
Again, LoanDepot.com , LLC never formally responded to my letter.
Thus, I contacted the Loss and Mitigation Department on XX/XX/XXXX and spoke to XXXX XXXX ( ID # XXXX ).
XXXX XXXX informed that since the mortgage loan was an FHA loan, I was required to follow FHA 's guidelines/process.
XXXX XXXX also informed me that the letters I had sent to LoanDepot.com , LLC were simply filed in my file since such letters did not have a " hardship '' description.
LoanDepot.com , LLC did send me notices but I am not experiencing a financial hardship. Thus, I did not respond to such notices nor did such notices inform me that I was subject to FHA guidelines. All this time, I have been waiting for LoanDepot.com , LLC to formally respond to my original letter ( dated XX/XX/XXXX ).
I tried to explain this to XXXX XXXX but she refused to listen. She was going by the book. XXXX XXXX showed no humanity. Instead of greeting me, the first thing she asked me was how I was going to make my account balance current.
All in all, LoanDepot.com , LLC never formally responded to my letters, and their representatives were also not supportive, and XXXX XXXX does not want to take responsibility for the poor insulation in the property.
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| 12/11/2022 |
Yes |
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- Trouble during payment process
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Web |
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Lender : Loan Depot Complaint : Negligence of Impound account funds, and inadequate accounting systems for impound account as it pertains to property taxes. Excess delay in resolution of issue causing financial hardship in the borrow.
Property closed escrow on XX/XX/XXXX, at that time the borrow was charged and paid the remaining property taxes due for the fiscal year ending XX/XX/XXXX. Due to a massive backlog with the county of XXXX XXXX the property taxes were not updated at the end of the fiscal year but rather in XXXX of XXXX. During that time the borrower was paying into their impound account the proper amount for the taxes and the mortgage company was only paying what they were showing on the county website. The borrowers received and paid the supplemental tax bill on XXXX XXXX. At that time the borrowers were up to date on all property taxes owed. Shortly thereafter in early XX/XX/XXXX, the borrowers received in the mail a refund check from their mortgage company for excessive funds in their impound account. At that time they contacted the mortgage company to confirm this was not a mistake and that they had the funds in the account and would be paying the next tax payment due in XX/XX/XXXX. It was confirmed on both the phone and by review of the online account that the borrower had funds in excess of the next tax payment due and that their impound account was funded correctly. The tax payment made by the lender in XXXX was for the wrong amount. The borrowers were under the impression that the payment had been made for the correct amount. The Borrowers received a notice from the county of XXXX XXXX in early XX/XX/XXXX that they were delinquent on their property taxes. They contacted the lenders and spoke to the tax department, which was a call center reading off a script with no real knowledge of how the county of XXXX XXXX property taxes worked. It was requested at that time they use the excessive amount of funds in the impound account to make the payment. The payment was made on XX/XX/XXXX. It was at that time the borrower again was under the impression that the taxes were paid up to date. In XX/XX/XXXX the borrowers received another notice that their property taxes were in default. Again the borrowers called the mortgage company tax department line and requested an update on the file, again this was with the call center who told them to call back in 10 days for an answer. The borrowers contacted the XXXX XXXX property tax department and they were unable to explain the file over the phone stating it looked as if there were multiple payments made and that it was in the process of refunding. Feeling as if they were getting the runaround from each of the call centers, the borrowers contacted the Loan Depot local customer service line and started working with a representative. At that time it was discovered that in early XXXX another payment was made out of the impound account for property taxes which at that time was unnecessary and depleted the borrowers impound. The borrower received a mortgage billing statement letting them know that their impound account was too low and that they had to increase their mortgage payment by {$1500.00} a month for the next several months to put the account back into the correct state. The borrower explained to the Mortgage company that the property taxes at this point had been over paid and to have them confirm all of this with the county, the borrower was advised that they would put a hold on the account to not have the upcoming tax payment made until this was resolved. The mortgage company rep was communicative during this time but explained that they were baffled by all of this. The borrower took it upon themselves to go to the county and get statements showing the payments and balance due. The borrower at that time was able to confirm that the county was not showing the payment made by the mortgage company in XXXX of XXXX. All of the information was sent to the mortgage company for them to research the missing payment. During that time the hold was not placed on the borrowers account and in XX/XX/XXXX another payment from the impound account for the property taxes putting the borrowers impound account into the negative. Since that time the borrowers have been in communication with the mortgage company to assist in resolving and find the missing payment. To date the mortgage company keeps advising they have no update and pushing out the county 's response time to this issue. During this time the borrow has been charge unnecessary penalty fees on their property taxes and has had their mortgage payment excessively increased.
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| 05/02/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Back in XXXX XXXX XXXX I entered into a purchase agreement to buy a new home from XXXX XXXX . At the time they were offering to pay XXXX towards my closing cost but I had to use there preferred lender which turns out is XXXX Mortgage XXXX ( which is a front for Loan Depot XXXX ). When I inquired about the rate I was quoted XXXX %. At the same time I called my brother in law who also does mortgages and he said that was about the same rate he could get for me. Since they were offering to pay XXXX toward my closing cost I thought It would be a good idea to stay with who they recommended. As the house was being built I did not think too much about the financing since we had already discussed it and at the time they were offering a good program. At the beginning of XXXX I was contacted by XXXX Mortgage to finalize the mortgage part of my home purchase. They asked me to provide some documentation to finalize everything, which I did promptly, and then they said I should lock in the rate. I told them to lock in the rate assuming it was going to be close to where we were before, or at least competitive. This was not the case. They locked me in at XXXXX % which was much higher than what we were talking about back in XXXX . I understand the rates got a little worse but I did not think it was that much higher. It took me a couple days to inquire about rates with my brother in law and he told me he could get me XXXX %. I felt that I was locked in because if I would use a different lender I would not get the XXXX credit, but then I worked the numbers and even without XXXX it would be a much better deal for me to go with a different lender. So on XXXX I contacted XXXX and XXXX Mortgage and told her that my brother in law could do XXXX and I wanted to know if they could match the rate. XXXX said she would need to check with a XXXX . I checked back with her the next day on the XXXX and she said she is still checking, on the XXXX she said she is waiting with baited breath. Then on the XXXX I got an email from XXXX from XXXX homes threatening me that if we dont close on time they will charge me XXXX day if we go past the closing date. At the same time I got an email from XXXX XXXX with XXXX homes ( subject line : Potential Default ) taking it one step further and telling me my earnest money of XXXX will be forfeited and it is too late in the process to change lenders! All this without even knowing if there preferred lender will match the rate. On XXXX I received an email from XXXX with XXXX Mortgage saying that she still does not know if they can change the rate but if they can not change the rate I could take the XXXX that they were giving me and buy the rate down to XXXX ( which is still higher than I could get with my brother in law ). After continued follow up it was not until the XXXX that I was notified that XXXX Mortgage could not match the XXXX going rate. About the same time I was notified by XXXX from XXXX homes that if my brother in law could still meet the XXXX closing date that they would let me switch lenders. I talked to my brother in law and with the XXXX earnest money and XXXX day fee on the line he did not want to commit to a 15 day closing, he said that was an unrealistic time frame. Bottom line I feel they lured me in with a good rate and the XXXX closing cost then they wait until late in the process to spring on me the above market interest rate and then threaten me with keeping my XXXX plus charge me XXXX per day. I know for a fact this is not ethical and I can not see how this can be legal! Now I have been notified that the XXXX they are giving me has been reduced to XXXX . They told me they are moved XXXX of their fees ( title settlement fee XXXX to a fee paid by the seller to get around at TRID compliance issue. I told them that is not my issue and I want to see the XXXX seller credit that I was told I would get if I used there preferred lender ( and that was disclosed to me on my loan estimate. ) I then received a XXXX XXXX statement from their closing agent ( Carefree title ) showing the XXXX seller credit. I told them that I wanted the closing disclosure statement to reflect the XXXX seller credit and the closing agent told me they can not do that. I am assuming the reason they can not do that is because its not legal! This has been a bad experience and I feel they have taken advantage of me from the beginning.
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| 11/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I closed on my mortgage with LoanDepot back in XXXX of XXXX. On the recommendation of my mortgage broker to save a quarter point of interest on my loan. I decided to have LoanDepot escrow my taxes and insurance for said property with LoanDepot. Approximately Six months into my mortgage ( XX/XX/XXXX ) with loan depot, I received a phone call from the insurance company that handles my flood insurance policy. I was informed that my current flood insurance policy which is required by the mortgage company was not paid by LoanDepot back in XXXX of XXXX and my home was presently not covered for any type of flood event if one were to occur.
After further discussion with the insurance agent, I was informed that since the flood insurance policy had now lapsed for non-payment by LoanDepot, I was not covered for potential flooding issues, even if I was to make a full payment of what was owed to them immediately. Thats because the ( NFIP ) national flood insurance policy program requires a 30 day waiting period from the date of purchase of your flood insurance policy to when the policy goes into affect. Because I wanted to get a head of the non-payment issue and get protection for my coastal home as fast as possible in the height of hurricane season. I asked what I could do right now to get flood coverage started on my residence, so I paid what was due on my flood insurance policy with a credit card on that day XX/XX/XXXX. Even knowing that I would not have flood insurance protection until XX/XX/XXXX. I just XXXX that mother nature was good to me and that no flooding would happen until after the activation of my flood insurance protection policy. The total cost to pay for my own flood insurance that evening was {$480.00} which I paid with a credit card.
After that insurance phone call, I reached out to loan depot escrow department and ask them as to why they did not pay my flood insurance policy on my home. I was informed that evening XX/XX/XXXX that they did not get a bill. During my conversations with the insurance company that evening they informed me that they sent loan depot multiple invoices for the flood insurance policy and requested payment. Back to the conversation with the loan depot specialist, I was informed that they did not know where to send The flood insurance policy payment to. So they didnt mail a check.
After hours of discussion on the phone with loan depot representatives in multiple departments it was determined that in their eyes it was my fault that the flood insurance policy was not paid. I asked them then for what reason does loan depot escrow part of my payment? Isnt to pay homeowners insurance and property taxes and whatever else needs to be covered to protect their investment That they hold the mortgage on?
Moving on, I told LoanDepot that I paid for the flood insurance in full but that the policy will not take affect until XX/XX/XXXX due to the waiting Imposed by the ( NFIP ) OF 30 DAYS on new flood policies. Loan depot then instructed me that they would have to pay for insurance coverage for the time period that I did not have my home covered for flood insurance which was escrowed. They then got an insurance company to back insure my home from the date The house went uncovered for flood insurance back in XXXX of XXXX up until the date that my house would be covered by the payment that I made over the phone with my insurance company. Looking at my escrow analysis at loan depot they charged me {$490.00} for two months of flood insurance that I needed during the period that they did not pay the flood insurance on my home that was escrowed with them. I told multiple customer service representatives at LoanDepot that the payments are their responsibility through the escrow, they told me it is not.
Loan depot now refuses to and will not refund me that {$490.00} back to my escrow for the two months of insurance that I needed on my residence because they think its because I dropped the ball in not making the insurance payment and that its my responsibility. I chose loan depot to escrow my insurances and taxes so that they would make those payments and I would pay ahead of time for the convenience with a higher monthly payment and now I am being penalized an additional {$490.00} for two months of insurance that they neglected to pay on my behalf from my escrow that they hold.
I want to be made whole and reimbursed back to my escrow account the additional {$490.00} that they took for two months of for insurance for my home.
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| 10/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020, I contacted Loandepot company over their toll-free number for refinancing my home loan as one of my friends suggested that they are offering a refinance rate of 1.99 % with XXXX closing costs.
I got connected to a Licensed lending officer named XXXX XXXX. I wanted to reconfirm if it is 1.99 % with XXXX closing costs and got a confirmation stating 1.99 % with XXXX Closing Cost for 15 years, for referrals. Before proceeding, I provided my loan amount and asked XXXX that after running the credit report, the rate/closing costs will not change, and he mentioned he has all the required approvals for this offer and it would not change. He did insist that I go thru the application process that night and I completed the application while he was on the phone with me until about XXXX XXXX. He also charged me {$20.00} for the credit check. After the application was completed, he mentioned that I would receive the welcome package with declaration page that would outline the loan estimate and costs.
Nextday XX/XX/2020, I received the welcome package and reviewed the loan disclosures to find that the offer was for 1.99 % with closing costs of {$8200.00} + {$150.00} for recording fees. I tried contacting XXXX immediately so he can correct the disclosure as it did not reflect any lender credits, as promised by him previous night. As I could not get him on his direct line, I left a voice mail on his phone, then sent a follow-up email, also sent text messages, but he did not respond to any of them.
After multiple tries since then and reminders from my friends who I referred to him ( while he was in constant communication with them ), he responded to my email on XX/XX/2020, without any real update or explanation. But he would not still respond to my calls. So I decided to write a detailed email to his manager about what happened so far. Then he immediately responded back and called me to explain that the credits were not approved ( as opposed to what he mentioned at the time of application ). He said that my case was not being considered as referral due to a situation in the marketing system. He asked me to provide an email response from my friend that he referred me to the Loandepot, which I followed thru and sent him the email he asked for. He would take the email to his management to get the referral approved and provide me the lender credits as promised. An hour later he responded with a text message that it is approved ( Approved my man. Congrats. So sorry for the back and forth. Tomorrow new disclosures will be in the site by mid afternoon the latest ).
By the end of XX/XX/2020, I did not receive the updated documents. I sent an email to XXXX asking for a status update. No response from him.
On XX/XX/2020, I followed up with a text message. He responded to my text message few hours later that the he will fix it that day and the updates will not appear until XXXX or XXXX XXXX. Reason he gave was that the manager did not approve the correct discount.
By XX/XX/2020, no updated documents were received. I sent a text message and email asking XXXX for an update and what is causing the bottleneck. He responded with an email that he will call me back, and the same day my loan status was showing Inactive on their website.
On XX/XX/2020 morning, I emailed him and his manager that I plan to lodge a formal complaint as they kept on manipulating me.
XXXX called me immediately and told me that he tried to follow thru on his promise and get the appropriate discount approved. But his management would not support this much discount. He mentioned that he could only get a small discounts and I would still have to bear XXXX closing costs. So I asked him then how come you mentioned the management approved not once but more than twice. If that was the case, then you should have told me it is not possible at the start. All he told me is sorry, I can not help without my management support.
Finally, Loandepot sent me an email on XX/XX/2020 that Loandepot is not able to offer you funding at this time. Loandepot wasted my time by providing me false promises. Since Loandepot is not able to follow thru on their promises, I would like 1 ) Loandepot to place a request with the credit bureaus to remove the credit check from my file.
2 ) I would like them to refund the charge that they made for my credit report.
3 ) A formal apology letter I can submit all the email/text communications mentioned above if required/requested.
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| 08/03/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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Forbearance for Borrowers COVID-19 Advance Loan Modification ( ALM ) : Available to owner-occupant and non-occupant borrowers, the COVID-19 ALM is a permanent change in one or more terms of a borrower 's mortgage that achieves a minimum 25 percent reduction to the borrower 's monthly principal & interest ( P & I ) payment and does not require borrower contact. Servicers will proactively mail the modified mortgage documents to borrowers who can achieve the required payment reduction. If the borrower chooses to accept the COVID-19 ALM they will only need to sign and return the mortgage modification documents sent to them by their mortgage servicer.
COVID-19 Recovery Modification : For borrowers who can not resume making their current monthly mortgage payments, the COVID-19 Recovery Modification resolves the outstanding mortgage payment arrearages by adding it to the principal loan balance of the first mortgage, extending the term to 30 or 40 years at the current fixed market interest rate, and targets reducing the borrower 's monthly principal and interest portion of their monthly mortgage payment. The 30-year COVID-19 Recovery Modification must include a Partial Claim if the borrower has Partial Claim funds available. A 40-year COVID-19 Recovery Modification must include a Partial Claim.
Loan Depot has failed to proceed with completing my loan modification paperwork, after the 12 months forbearance period ended with my loan. The time frame to process this paperwork is 30 to 45 days. My forbearance period end in XX/XX/2022. There were three options that I had discussed concerning the loan modification which where as follows : 1. Refinance the previous missed payments into a second mortgage 2. Lower the monthly payments by 25 % 3. Extend loan up to 40 years I sent in the paperwork ( via fax on XXXX ) for the loan modification as required. I called Loan Depot on XXXX. I was told that the loan modification paperwork was received, and a processor would be assigned to complete the paperwork. On XXXX, I called to check the status of the loan modification paperwork. I spoke with a gentleman that stated it could take up to 60 days to get an answer to the modification. The department that had to process the paperwork was behind. So, I just needed to be patient, because the system was notated that the loan modification paperwork was to be processed. Furthermore, he stated that since the paperwork was received, everything was still on hold concerning the loan. He went over all my options again concerning the modification. So, 60 days after that call on XXXX, I called to follow-up on the status of the application again for the third time. I spoke to a different person. He stated that the paperwork still had not been processed, and he apologized. Furthermore, he stated that since it had been more than 60 days with the loan modification paperwork not being completed, he would escalate the situation. He explained to me that he was going to forward the paperwork over to his supervisor to complete. He scheduled a telephone appointment with me to speak with his supervisor on XXXX at XXXX. This scheduled telephone conversation was notated in Loan Depot 's computer system. Unfortunately, I never received a telephone call from his supervisor. In addition on XXXX, I spoke with the payment department at loan depot. The person that I spoke to said the loan modification paperwork was not complete. I followed up again on XXXX, after not receiving any updates from anyone at Loan Depot as previously stated. After speaking with an agent, the person on the phone said " You need to complete another loan modification application, since your original loan modification application was received back in XX/XX/2022, more than 77 days earlier. The person on the phone emailed me a new loan modification package. I faxed it on XXXX. I followed up on XXXX. At that time I was told one page of the application was missing. I was sent a third set of loan modification paperwork. I faxed it on XXXX. I followed up on XXXX, and I was told that it was received. Consequently, I was told that I would have to wait another 30 to 45 days to get the third application completed, even though Loan Depot failed to process my original application from back on XXXX, with no explanation as to why. As a result, they started foreclosure proceedings even though this is clearly Loan Depot 's error with not processing the modification paperwork in a timely manner.
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| 09/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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My wife and I re-financed our home XX/XX/2020 with XXXX XXXX and Loan Depot. We signed the documents and we were told that everything was finished. I should mention, a tornado hit the area the night before we refinanced, but the only change we were told was that we had to go to a different location to sign everything because the Title Company lost power at one office.
On XX/XX/2020, I received an email from XXXX XXXX 's assistant stating we needed to get a final payoff from our previous mortgage holder so they could complete the refinancing. Over the course of the next few days, I was told by XXXX XXXX over the phone and email that the tornado meant we needed to have someone look at the house, which delayed the ability to finalize the re-finance. I was also told that the problem was our Title Company was refusing to work with Loan Depot and that our Title Company waited until the last minute to notify Loan Depot anything further was required. After several days of this, I finally called our Title Company, and I was told they were actually waiting on Loan Depot, that they notified Loan Depot right after the tornado that they would need someone to go look at the house and we only required a new payoff amount because Loan Depot took so long to get everything together. I was also told by our Title Company that they had an email chain showing Loan Depot was notified of the requirements, and then when Loan Depot delayed on sending in the notice that the house had been checked that they emailed them immediately to notify them they would need a new payoff amount. They also said they had given Loan Depot a few options to try and resolve it quickly, such as agreeing to accept a larger payment from Loan Depot to cover the difference between the old and new payoff balance. It was then that I was told my wife 's credit and her father 's credit may reflect a missed mortgage payment because of the delay and Loan Depot 's choice not to cover the difference. This was never mentioned by Loan Depot. I also mentioned Loan Depot said that our Title Company was requiring we turn everything in by Wednesday, and I was told that that deadline came from Loan Depot, not the Title Company.
I then emailed XXXX XXXX a summary of the conversation, as well as my worry that my wife 's and her father 's credit would be negatively impacted. He then called me and said that there was no way the credit would be impacted because he had personally made sure our previous mortgage company was aware of the status. He then said that if it did become a problem he would correct it immediately. He also admitted the deadline was on his end but that it wasn't set in stone, apologized that Loan Depot caused the delay, but said that they were going to handle it. He complained that our Title Company was being unreasonable and refused to work with them. He then said he even offered to pay extra to cover any difference in pay amount. I told him our Title Company said they suggested he do that and Loan Depot said no. He said that that was not the case, but when I offered to do a three way email between Loan Depot and the Title Company because they said they had an email chain he said he'd just call the Title Company and see if the offer stands and if not then we could do it my way.
The closing was then finalized sometime in XXXX. Sometime in XXXX or XXXX I called XXXX XXXX because my wife and her father 's credit showed a missed mortgage payment and each took a XXXX point credit hit. He told me it would be taken care of immediately, but I would have to wait over XXXX days for it to reflect on the credit reports.
Her father 's credit was then fixed, but my wife 's credit was not. I then called him again in XXXX and told him her credit still was not fixed, and he said he would fix it immediately. When it wasn't fixed in XXXX I emailed him XX/XX/XXXX to let him know that it was still showing the credit issue and asked what the problem was. When he did not reply I emailed him XX/XX/XXXX requesting an update.
He replied XX/XX/XXXX that he was waiting on feedback from the credit bureaus to give me an update. Since then, I have emailed him XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX asking for updates and why it is taking so long. He did not respond to my XX/XX/XXXX email, and as of today, XX/XX/2020, my wife 's most recent credit report came out and it still reflects a missed mortgage payment. It has been XXXX XXXX of her credit being impacted.
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| 05/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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My formal complaint is as follows : My company XXXX XXXX is headquarted in XXXX XXXX ; California and was government ordered shut down in XX/XX/2020 and our Govenor XXXX XXXX extended the stay at home order another 3 months.
As a law abiding citizen of the United States who fell victim to the global pandemic, along with millions of Americans ; there should be a Emergency Law for a moratorium for all consumers who have a loan, mortgage or credit card from negative reporting being placed on a consumers credit file starting in XX/XX/2020 until the COVID-19 Coronavirus is no longer a threat to our entire country and small businesses.
What unscrupulous companies would add harm to their customers with the full knowledge of the Coronavirus has devastated our economy, its citizens and large and small businesses.
XXXX XXXX has a Re-Opening in 5 Stages.
XXXX XXXX is currently in Stage 1 and my business falls under Stage 4.
My account was placed on Disaster Relief with Loan Depot on XX/XX/2020, therefore there should NOT be any negative reporting of any late payment after my account received a disaster relief modification.
A late payment was reported on my credit file in error in XX/XX/2020 and again for XX/XX/2020.
100 % unacceptable.
It is a shame ; Loan Depot is the only one of my creditors that did not extend the sheer courtesy to forgo any negative reporting to their clients during this global crisis.
It is irresponsible for Loan Depot to not protect its clients credit rating during this unprecedented pandemic.
As a result, my business has been unable to receive Paycheck Protection since XX/XX/2020, in addition to my company not being allowed to make a profit since XXXX and Loan Depot has ruined my business ' opportunity to receive any business loan as well as receive first round funding for a commercial acquisition.
My business is 100 % social gathering and tourist dependent, the industries involving 10 or patrons to generate an income were hit the hardest.
Receiving Paycheck Protection and other business funding will help aid my company to rebound when the XXXX XXXX reopens.
I'm seeking legal counsel, it should be illegal for such disregard of the effects of the devastation a late payment has caused my family.
To add insult to injury, it is 100 % the responsibility of Loan Depot agents to inform me when a late payment would be reported to the credit bureaus while I am on a recorded call to ensure I am protected.
The phone records will prove it was only on XX/XX/XXXX an agent named XXXX explained to me the details of my account which is 100 % unacceptable.
If I was informed properly and in time, I would have avoided this crisis.
The responsibility of an agent avoiding to inform me of the correct balances to avoid a negative reporting is just as NEGLIGENT as a doctor not informing a patient they have XXXX and then the patient finds out from another doctor they are about to die.
My husband 's prolonged illness and current hospitalization in addition to XXXX has caused discrepancies with my account and must be corrected due to the agents failure to inform me of my status.
This is the same negligence with my complaint and now I feel XXXX, it's only so much one person can take.
I have been in contact with Loan Depot from the onset of my business being government ordered shut down to avoid any negative reporting as my company is in current negotiations to purchase its second property and a late payment may halt the acquisition in its tracks, therefore it is imperative these reporting errors be removed immediately.
I have never had a reported late payment with Loan Depot until XX/XX/2020 in the heart of the Covid-19 Pandemic which is an atrocity.
Prior to Covid-19 my loan maturity date was XX/XX/2020, why would I purposely make a payment late, knowing the crucial importance to my business current acquisition?
If this late payment causes loss to my company, I will have no choice but to sue Loan Depot for loss damages to my company.
My account was place on Disaster relief on XX/XX/2020, therefore there should not be a negative reporting in XXXX nor XX/XX/2020.
Both negative items must be removed from my credit report immediately.
The devastation this has caused my company and family is in the multi-millions.
Thank you for your swift attention to this matter.
XXXX XXXX
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| 02/16/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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Date of Loss- XX/XX/XXXX Brief Timeline XXXX XXXX XXXX 1. Home was flooded on XX/XX/XXXX 2. Filed a claim with XXXX XXXX # XXXX on XX/XX/XXXX.
3. Received a first draw of {$7500.00} on XX/XX/XXXX.
4. Received the flood settlement estimated on XX/XX/XXXX, in the amount of {$100000.00}. I spoke with an agent an XXXX agent and explained their settlement estimate was too low. The XXXX agent then advised me " that by cashing the check I could still do a supplement claim, upon completion of the repairs. And also, " it would not be a problem requesting additional funds. '' 5. On XX/XX/XXXX overnight the settlement check to Loan Depot - Mortgage Company.
6. To receive my second draw I had to beg and plead with Loan Depot and threaten to go the Attorney General. I received the second draw of {$40000.00} on XX/XX/XXXX. A third draw on $ XX/XX/XXXX for {$27000.00}, and fourth draw on XX/XX/XXXX for {$10000.00}, and the fifth draw on XX/XX/XXXX for XXXX - this was a bounced check. The last draw of {$6600.00} as of XX/XX/XXXX. Actually, waiting as of XX/XX/XXXX.
7. On XX/XX/XXXX Loan Depot bounced a check because we did not sign the back twice? - My bank XXXX XXXX threaten to bring me up on charges. Finally, the branch Manager did a three-way call. The Managers response was No one should be treated badly, and this was an unfair practice. The Manager at XXXX XXXX was lied to from Loan Depot.
8. On XX/XX/XXXX, I requested the escrow funds be sent to XXXX XXXX XXXX XXXX. On XX/XX/XXXX Sent a Certified Request to Loan Depot Claims to send the remaining escrow funds to XXXX XXXX XXXX so I would be current on my Mortgage. ( See Attached ) I have had to take out addition loans of {$4400.00} to get to the 100 % inspections for Loan Depot 8. In XX/XX/XXXX Loan Depot Collection Department XXXX XXXX Pressured me into a Loan Modification. I had 14 days to respond so I told her that would be ok. She wanted a payment on XX/XX/XXXX {$2000.00}. and in XX/XX/XXXX-XX/XX/XXXX payments of $ XXXX XXXX {$8900.00} + $ XXXX {$11000.00}.
9. On XX/XX/XXXX I contacted Loan Depot Collection not XXXX XXXX, and advised that I needed to stay on the Forbearance. I was send a new letter.
10. On XX/XX/XXXX I made a payment of {$2000.00}. As of yet Loan Depot has not yet sent my escrow balance to my Mortgage. I contacted the Re-Fi department of Loan Depot. I am working on the paperwork.
10. XX/XX/XXXX Loan Depot is now sending me Foreclosure Notices. Still working on Re-Fi with Loan Depot. If LD. Wound have sent my escrow in I would be current on my Mortgage. Desperately trying to keep my Home. Loan Depot will not take a payment from me unless it is in full.
11. On XX/XX/XXXX - Desperately trying to keep my Home. Loan Depot will not take a payment from me unless it is in full. Trying to come up with the funds before the end of XX/XX/XXXX.
12. XX/XX/XXXX I have received a new settlement from XXXX and getting an additional {$32000.00}. I have contacted the Claims Department to advise of the additional funds. The agent XXXX reopened the claim and advised me to submit the new POL. She also asked if I had any additional receipts. I advised her that I have had inspections with Loan Depot and I am at 100 %. I need these funds ASAP to regain my live back. On XX/XX/XXXX I uploaded the new POL from XXXX.
My recovery period has been long and extremely painful. It has disrupted my daily life, and I have incurred significant out-of-pocket expenses. From Loan Depots Agents and their Representatives not responding in an adequate and timely manner, I have been without the use of my domiciliary residence and I was displaced and homeless for over 14 months.
I am now worrying it may take months to get my supplemental check back from Loan Depot, and they may bounce it on me again. I do not want to battle Loan Depot, their Agents, and Representatives again. I thought that purchasing flood insurance, would secure my future in the event of a loss. I am back in my home, and Loan Depot will not take money from me, and are sending me Foreclosure Notices. I do appreciate Loan Depot giving me the forbearance, however there are too many departments of Loan Depot, and they do not work together. I am desperately trying to regain my life back and need help with my mortgage company to remain in my home without damaging my credit.
Happiness Begins and ends at Home
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| 01/21/2022 |
Yes |
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- Trouble during payment process
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Web |
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My name is XXXX XXXX. I currently have a mortgage with Loan Depot through FHA. My loan number is XXXX. The reason for my complaint is suspicion of misappropriation of my escrow funds.
In XX/XX/XXXX, I was contacted by Loan Depot stating that my loan/escrow account would increase to {$930.00}, the most Ive ever paid to any mortgage company since Ive been in my house for 22 1/2 years. I thought this had to be a mistake because my mortgage has never been late and it is automatically drafted from my checking account. In XX/XX/XXXX, I was contacted by XXXX XXXX and was asked why I hadnt submitted my insurance payment. I told them that my insurance was escrowed in with my mortgage. The male held the phone and then asked, So youre telling me that your insurance is escrowed in your mortgage? I replied, Yes, thats the way it has always been. He told me he was going to contact Loan Depot and would call me back if he got the payment. He then called me back and apologized and told me I needed to check with Loan Depot to find out what was happening with my loan.
After I saw that the mortgage amount was debited from my checking account for {$930.00}, I started calling Loan Depot to find out why my mortgage was so high. I was told by XXXX XXXX, Resolution Specialist for the New Jersey office that they had paid my insurance twice which was not true and that I needed to send them the check from XXXX or I would have to pay the amount of {$930.00} XXXX months to build my escrow back up. I didnt believe this so I kept calling back to find out what was happening with my loan. Every person that I talked to would transfer me to the New Jersey office because they did not know what was happening with my loan. When XXXX payment of {$930.00} was drafted from my checking account, I started calling Loan Depot again. I spoke with XXXX from the Texas office, XXXX from the New Jersey Office, XXXX from the New Jersey office, and so many others because I demanded to know why my mortgage was so high. Everyone that I talked to transferred me to the New Jersey office to talk to XXXX XXXX, and after having heated arguments with him, he told me to prove it. As I stated before I am totally XXXX and I have a XXXX XXXX among other illnesses. I ended up being so XXXX about getting behind in my bills and fear of losing my home, I ended up having a XXXX XXXX and I ended up having a XXXX XXXX done. I had XXXX XXXX and XXXX XXXX constantly because from XXXX to XXXX I was paying {$930.00} per month getting behind on my other bills. I could barely pay any bills and my lights even got cut off because I was falling behind in my bills.
After calling nearly everyday and talking to different CSRs, I finally came in contact with XXXX, and she gave me the following breakdown : XX/XX/XXXX. Payment to XXXX XXXX XXXX, Check # XXXX in the amount of {$3200.00}. I called them and they are an annuity company and I did not authorize anyone to take funds from my escrow account. This is why my escrow account had a shortage and they made me pay it back like it was my fault.
Check # XXXX wired to XXXX XXXX because they had not been paying my mortgage insurance. This payment was wired on XX/XX/XXXX.
XX/XX/XXXX, check # XXXX issued to XXXX XXXX, the insurance company I transferred to from XXXX XXXX.
Breakdown of what my escrow account should be : XXXX {$46.00} XXXX XXXX {$190.00} Mortgage Payment {$310.00} When I called again and talked to XXXX XXXX, he told me to prove the information I had and when I told him I was about to bring him up on charges, he immediately told me, I didnt steal your money. I told him all the changes I had gone through with XXXX, having a XXXX XXXX done, not being able to sleep, not being able to pay my bills and having my utilities cut off. I told him I was going to get an attorney and every phone call that I made from my home or cell phone I knew was recorded, I wanted turned over to be investigated.
I am filing this complaint because when I asked for the escrow analysis, they only came down {$100.00} to {$800.00} per month so someone is still misusing my escrow funds.
I would like to hold XXXX XXXX, Resolution Specialist, phone number ( XXXX ) XXXX accountable for all the money Ive lost to be returned and I would like to see XXXX XXXX prosecuted for stealing, lying to customers and continuing taking money from my account.
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| 04/02/2018 |
Yes |
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- Trouble during payment process
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Web |
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On XX/XX/XXXX at XXXX we call Loan Depot and spoke to a XXXX ID ( XXXX ) about our escrow account shortage and why we owe {$2200.00} and my taxes or home insurance did not go up. XXXX informed me that the estimate made for taxes per month was only {$53.00} dollars. I asked how this could happen when I was paying more taxes than that on my original mortgage. He said a mistake was made in the escrow department and that he will have to escalate this to that department and someone will give me a call in a couple of days. The call ended at XXXX and we waited 7 days and did not get a returned call.
On XX/XX/XXXX at XXXX we call Loan Depot and spoke to XXXX and her supervisor XXXX ID ( XXXX ). XXXX stated that the company contacts the county tax to find out the tax bill before creating an escrow. I asked to speak to a manager. XXXX did verify that an escrow analysis escalation was in the notes. XXXX said he would call back and follow up. The call ended at XXXX. We have spent 2.5hrs on the phone trying to resolve this and it has been over a month and we have not received a call back, any follow-up and we are still where we started at with this issue.
On or around XX/XX/XXXX, Loan Depot 's employees XXXX XXXX XXXX Account Manager ( XXXX ) and XXXX XXXX , Licensed Lending Officer NMLS # XXXX ( XXXX ) XXXX knowingly and deceitfully lured me and my wife into refinancing our FHA 30yr fixed 3.75 % into a FHA 3yr Arm at 2.5 %. Our old XXXX house payment statement of {$1800.00} is enclosed. XXXX XXXX and XXXX XXXX stated that Loan Depot could lower our monthly payment from {$1800.00} to {$1400.00}. The new payment amount can be found on the Escrow shortage statement we received on or about XX/XX/XXXX.
They knowingly and purposely shorted my property taxes in escrow in order to present a mortgage payment that would seem to be {$400.00} lower than my current at the time house payment. We believe this to be true because neither our property tax nor our property insurance increased for the year XX/XX/XXXX but yet my escrow had a shortage of {$2200.00}. Load Depot 's XXXX XXXX willfully wrote down an estimated escrow of {$53.00} a month for my property taxes for XXXX County located in North Carolina. I provided him an old statement which showed what we were paying before in escrow for property taxes, hazard insurance, and PMI. XXXX XXXX had access to the Mecknc.gov site where you can find instructions on how to properly calculate the property tax in XXXX Countys. My old mortgage company had no problem calculating the proper amount to go into escrow.
XXXX XXXX looked at a tax bill for my address in the amount of {$53000.00} and used this figure willfully knowingly it was not a correct tax assessment, disregarded an appraisal of my property for {$290000.00}, and disregarded a payoff of my current loan of {$270000.00}. How a professional licensed loan office can see a loan value and a payoff value that was six times the dollar amount of the tax value being used for escrow calculating and not think they might need to calculate property taxes based on property value shows the gross negligence of XXXX XXXX and the unfair and deceptive trade practices that XXXX XXXX used to deceive me and my wife into refinancing.
We believe XXXX XXXX did this just to get us to accept the refinance and purposely withheld and failed to disclose that our monthly payment would drastically increase due to an escrow shortage new our monthly payment would be going back up due to an escrow shortage. Now our monthly payment from Loan Depot is {$1800.00}. This is only a {$9.00} difference than what we were paying before we refinanced. We would have never given up a 3.75 30yr fixed to go into a 2. 5 3yr Arm to save {$9.00}.
Also an attorney was not used in the closing of this mortgage. Neither my wife nor I hired or spoke with XXXX XXXX XXXX. They did not represent us nor did they ever contact us. I wonder how a closing attorney would miss something like this as well especially if they are representing the client ( my wife and I ) in this matter. LD Escrow acted as closing agent and this is just a department within Loan Depot. In NC that is considered practicing law without being a licensed attorney. We have contacted the NC state bar as well. We did not hire or knowingly have contact with this company.
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| 06/18/2023 |
Yes |
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- Trouble during payment process
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Web |
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Since I borrowed from this company, I have been correcting their financial errors starting from a few months in. First they blocked me from paying online due to an error they made on their end which they refused to acknowledge [ The error was that they charged me twice for the same month, one went through as it it should, and the other didn't because it was unauthorized ] I WAS BLOCKED FROM VIRTUAL PAYMENTS FOR A YEAR. Another major error, was that I reported my temporary change in income, and informed them that my payments will not come out on the first of every month any more, even though my contract says partial payments were allowed, they rejected them. I asked how can I pay my monthly payments after the due date each month and avoid late fees, they said forbearance was the best option, so I went on a forbearance plan twice for that reason. The statements were showing that I paid in full each month, while also showing that I owe for those same months. I called about it, they informed me to ignore it. After the forbearance ended, I was still getting statements saying I have not paid anything for months, with late fees added for months, while saying in a small portion, that I paid in full for each month. I sent them a letter regarding this matter, they replied with a letter stating that they received my letter, but nothing else. It's about two years later, and still no changes, I ignored it as I continued my payments, due to the statements saying paid in a small corner. Then two checks was returned to me, I called to ask why, they informed me that it was because it was a partial payment, I stated that it was full payment, THEY SAID IT WAS BECAUSE MY MOVEY ORDER WAS MISSING XXXX XXXX ( XXXX ). So I stated I will pay the XXXX XXXX over the phone, the representative rejected it and stated that it has to be a combined check. These were tracked money orders due to the constant errors loan depot was making. I informed them that I was not going to open a bank account just to combine the checks [ and sent them back ], then after a while of dispute, they stated that they could accept the payment via phone. THEY ACKNOWLEDGED THAT THEY COULD HAVE TAKEN THE MONE OUT OF MY ESCROW ACCOUNT BUT DIDNT. As I waited for the checks to return, I saw that they were adding lateness to them. I called to dispute them because it was unfair, and to make the payments via phone. I was informed that I could either send proof of payment, or pay over the phone, but I could not do both, so I sent proof and waited for a Response. They refused to remove the late fees, while in dispute, I was paying for the other month [ The first two checks was returned on the last of XXXX so I had to pay for XXXX during the dispute ] they then returned XXXX 's check, I left the country due to a family emergency, when I returnedI WAS THREATENED WITH FORCLOSURE [ this was XXXX ], I then said ok ill pay all the late fees, they rejected my full payment and stated that I was already in foreclosure. I went to the court and was told I WAS NOT IN FORECLOSURE so I requested to file a complaint [ due to unsuccessful attempts to find a lawyer ]. I called over and over to asked them to accept my money since I was not in foreclosure, they then said I had to be reinstated and asked their lawyer to reinstate me [ I was not in foreclosure still ]. After a few weeks I received a call from a man saying he's a realtor and that he saw my home was up for foreclosure and wanted to help me sell. I went to the court, and I was still not in foreclosure. Loandepot then submitted a foreclosure in XX/XX/XXXX and I was served on the XXXX after they refused my payments, and rejected to reinstate. I went to their mediation, THEY STATED I HAVE NOT PAYED SINCE XXXX, YET MY TRACKED MONEY ORDER RECEIPTS AND THEIR STATEMENTS SAID OTHER WISE. I PAID IN FULL FOR EVERY MONTH AND ONLY OWED XXXX PENNIES WHICH THEY REFUSED TO TAKE FROM MY ESCROW ACCOUNT. mediation was dismissed. I have 26 more years with these people, it is not safe to continue business with them, I am unable to refinance. They also showed a list of companies interested inn y property like XXXX XXXX XXXX, and other associations including the XXXX state, which leads me to think this was a sabotage and was intended to get me to either sell or loose my home.
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| 01/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am writing to file a complaint against Loan Depot and their deceptive and misleading business practices.
I am a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and have a reasonable amount of experience with lending institutions through the years. I have never experienced such a bait and switch as I had with Loan Depot.
I contacted them in mid XXXXXXXX XXXX and applied for the refinance of 3 of my properties : my personal refinance and my two rental properties. Over the next couple of days I worked with their loan originator on the processing of my loan application. In our conversation I let him know that I was a self employed real estate developer and that my tax returns were more complicated than most and that I would want them to be comfortable that they could do my loans and understand where my income comes from. On XX/XX/2021 I emailed him all of my tax returns ( personal and corporate ) so they could review them. They reviewed and came back with confirmation that they could fund my loans. We then subsequently spent considerable time on the phone on XX/XX/2021 getting the loans into their system and conditionally approved.
From there I was required to review and acknowledge loan disclosures, which I did.
Then appraisals were ordered for the 3 properties and I coordinated access for the appraisers through all 3 properties. The appraisal values all came in at or around the value that we anticipated for the approved loan amounts, with the exception of 1. And as a result of that, LoanDepot adjusted the new loan amount down to account for the LTV required. The appraisals were received in the early part of XXXX, between XX/XX/XXXX and XXXX. Once they were in, the status of the loans changed to Conditionally Approved in the LoanDepot system. It was at this time I was having more regular contacts with two seperate processors on the files, each time them telling me it should be out and ready to schedule closing anytime. This of course never happened. Around the XXXX of XXXX, they contacted me to tell me that the investors in their loans had different requirements and that they needed to change the originally quoted ( and I thought locked and committed ) loan amounts and rates. We went through a round of this. Then for the balance of the month of XXXX nothing happened. I would send a series of emails and attempt calls with the originator and the processors and I would responses that now the loan file was " back in underwriting ''. The loan status within the LoanDepot system would say " Conditionally Approved '' and then I would receive notice of new disclosures to acknowledge.
In the early part of XXXX after my insistence on trying to determine why these approved loans were not being scheduled for closing ( given that all of the required documents had been provided, the appraisals were in and satisfactory ), one of the processors reached out to tell me they were having a challenging time now getting the loan approved with their underwriter. I was shocked that we were now over 45 days into the process where the loans had already been approved to now be being told that the underwriter is having challenges. This back and forth continued from XXXX XXXX XXXX with my request to speak to someone else on the matter. Those requests were never returned and representatives stopped communicating with me on XX/XX/2021.
In my possession I have a Financing Commitment that they provided me however they have not followed through on that. Instead it appears they wasted my time and money over the course of XXXX months in the way they represented their willingness and approvals to fund these loans, but in the end did not. They were misleading and fraudulent in their dealings with me and I hope that someone can help ensure this doesnt happen to others. Due to their misleading business practices, the interest rate environment has changed significantly over the past 60 days and the loans I am now looking to refinance are a meaningful amount more expensive.
I would like to see some action brought against LoanDepot for this. Again, I want to re-iterate I have a Financing Commitment in writing from them that they have completely refused to follow through on. Something needs to happen here.
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| 05/27/2020 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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See below - have not heard back from VP XXXX ... Also, a payment of XXXX was taken out of my bank account on the XXXX of XXXX, I did not authorize that amount and Loan Depot is still reporting incorrect information to the credit reporting agencies.
" Good Evening Servicing Vice President XXXX : RE : VA Loan number XXXX I like to pay my mortgage note in advance however I reached out to Loan Depot due to an unexpected change in my VA mortgage loan note. There shouldn't be any PMI on a VA loan. I was told the reason for the change was due to a shortage of {$1900.00} because Loan Depot paid my XXXX insurance policy. I was never notified of the shortage. I found out by login into my account to make a payment of {$1100.00}. After becoming aware, I put {$2000.00} into the escrow account to take care of the shortage. The cost of the XXXX policy was {$1400.00} so there should be a credit on the escrow account of {$530.00}. I also told Loan Depot to return the mortgage payment back to the contract amount of {$1000.00} - see attached amortization schedule and note.
Loan Depot stated it paid my taxes however the County notified me that Loan Depot did not make any tax payment. I sent two certified payments directly to Property Tax Account XXXX and provided Loan Depot with the receipts to clear up the confusion.
I reached out to Loan Depot regarding lowering my APR as my current APR is 4.75 % - a rate higher than the current VA loan market rates ; e.g. XXXX quoted me 3.1 % on an IRRL 30 YR Fixed. The APR has not been lowered. I am exempt from the VA funding fee as I am a XXXX XXXX XXXX Veteran. I understand COVID19 is impacting the stability of the housing finance market and bondholders however my request is not about delay in payment - I am requesting for a lower APR. Due to COVID19 can the IRRL transaction be handled via DocuSign?
It can be confirmed through recorded calls and written email correspondence ( e.g. see below ) how many times I have contacted Loan Depot to resolve the above. I am unsure why the servicing department is having such a hard time resolving this matter however after several months of nonstop back and forth, and getting the runaround, I finally brought this issue to the attention of some regulatory agencies and departments.
I asked the servicing department to : # 1. Pay the escrow account shortage in full using the {$2000.00} in escrow and in the future provide written advance notice of any discrepancies to the account prior to making unnecessary and unagreed changes.
# 2 Mail or email me a copy of the audit conducted on my account so I can see the numbers # 3. Mail or email me copies of my statements # 4 Mail or email me a breakdown of how the {$1300.00} was calculated and return my mortgage payment to {$1000.00} # 5 Docusign the APR paperwork for IRRL # 6 Per the FTC, and Federal Fair Credit Reporting Act ( FCRA ), Loan Depot is to report accurate information - the {$1000.00} to the CRAs.
Thank you in advance for fixing and resolving the above.
Respectfully, XXXX XXXX On Wed, XX/XX/2020 at XXXX XXXX XXXX XXXX XXXX XXXX wrote XXXX Good Afternoon Ms. XXXX, I am writing to you this afternoon to acknowledge the concerns you shared with our CEO, XXXX XXXX . We appreciate you brining your concerns to our attention. It is always our priority to provide our customers with a positive and seamless experience. I am sorry to learn that has not been the case for you. We will research this matter with our Servicing team and provide details of the review to both you and Mr. XXXX.
I left two messages for you this afternoon at XXXX, asking that you please call me to discuss your concerns. My loanDepot contact information can be found in the signature block below, but I want to make sure you also have my personal cell. You are welcome to call me at your convenience, XXXX. I am located in the Central Time Zone. I will reach out to you again tomorrow if I do not hear from you. If you have any additional information that will assist us with our research or if you have questions, please reach out to me directly.
My best, XXXX XXXX XXXX XXXX, XXXX ( XXXX ) XXXX ( XXXX ) XXXX ext. XXXX XXXX XXXX ) XXXX XXXX https : //www.loanDepot.com
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| 09/21/2022 |
Yes |
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Web |
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MTH Mortgage ( Meritage Homes ) Loan support Agent failed to share the relevant critical information in time for us and kept us in the blind spot until the determined closing date ( XX/XX/XXXX ) to say that I am not eligible for First Home Buyer Benefit of 3 % Down Payment making my {$10000.00} paid on XX/XX/XXXX at risk.
We were not clearly explained on the requirement at any point in time about the eligibility/requirement for FHA Benefits ( Primary Residence ) until the closing date.
The Loan specialist did not keep me informed of locking the Interest Rate until it increased substantially from the day I paid my Escrow amount for blocking the house ( XXXX XXXX XXXX ).
The loan specialist shared different increased Mortgage Insurance at different point in time without letting me know of the changes and the reason for the changes. I did fortunately asked him on the reason for increase and tried to get the estimate amount/closure amount corrected.
He did not pick my call leaving us in stress as he provided Interest Rate lock of 4.5 % until XX/XX/XXXX while their websites says the following and preventing us from using the rate lock option available for other customers.
Rate Lock program mentioned in their website for different locations and there is no mention about Primary Residence or Second Home Buyer. However the loan specialist is claiming that he can not extend that to us after XX/XX/XXXX.
He never mentioned the interest rates are different for FHA and others and was demonstrating confidence that closing will be done with no issues until we encountered at the last moment and not sharing any information while closing date was pretty close leaving us in stress.
" *Interest Rate-lock program available only in connection with the purchase of select Lots ( see a Meritage sales counselor for information about qualifying homes ) in select XXXX area communities that meet all of the following qualifications : ( a ) the new home purchase agreement for such home is entered into by buyer and accepted by Meritage Homes between XX/XX/XXXX and XX/XX/XXXX, and closes on or before XX/XX/XXXX ; " " Rate Lock Promotion : Rate-lock program available only in connection with the purchase of select homes ( see a Meritage sales counselor for information about qualifying homes ) in the XXXX XXXX area that meet all of the following qualifications : ( a ) the new home purchase agreement for such home is entered into by buyer and accepted by Meritage Homes between XX/XX/XXXX and XX/XX/XXXX, and the home closing occurs prior to XX/XX/XXXX ; ( b ) the purchase of the home is financed using a 30-year, conforming conventional, VA, or FHA, owner-occupied loan program offered by MTH Mortgage ( must obtain a qualifying loan from MTH Mortgage to finance the home purchase in order to participate in the program ) ; and ( c ) loan program consists of qualifying through MTH Mortgage. 4.5 % is based on {$450000.00}, conventional 30-year fixed, 4.532 % APR with a 20 % down payment. Interest rates subject to change except to the extent locked pursuant to the rate-lock terms and conditions provided by MTH Mortgage. Term of rate-lock may vary, based on stage of completion of home and other factors. Ability to update the interest rate of the applicable loan is subject to the terms and conditions of the rate-lock program provided by MTH Mortgage. Not a commitment to lend - lending programs may not be available to all buyers /homes and are subject to change and the conditions and requirements of buyers lender. Any financing arrangement, including, without limitation, the rate-lock program, shall be solely between buyer and buyers lender, and in no event shall Meritage Homes have any responsibility, obligation, or liability with respect thereto. '' Identified Property Address : XXXX XXXX XXXX, XXXX Tx XXXX.
Loan Specialist : XXXX XXXX Kindly review our concerns and help us come out of this issue.
Help us secure our {$10000.00} Escrow amount refunded back in case MTH Mortgage can not approve loan with 4.5 % Interest Rate & 3 % Down Payment.
Looking forward for your kind support.
Have a Great Day!
Stay Safe & Healthy!
Thanks!
Best Regards, XXXX
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| 08/26/2022 |
Yes |
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
Servicemember |
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I entered COVID forbearance in XX/XX/XXXX and was scheduled to come out of forbearance in XX/XX/XXXX. In XXXX, I contacted LoanDepot New Jersey Center to discuss options. I was informed that my loan was being transferred to the LoanDepot Texas Center. I reached out to the Texas Center and they told me my loan was still in the transfer phase and waiting for the title, and to call back in a couple of weeks. I called back and it was still finished transferring. Finally, on XX/XX/XXXX, my loan was transferred and I was assigned to a XXXX XXXX and to reach out to them to discuss options. I reached out to my borrower advocate, XXXX XXXX XXXX and she ended up extending my forbearance until XX/XX/XXXX and told me to reach out to her in XXXX to start my loss mitigation package. I reached out to her in XXXX and she emailed me the application. I completed and sent her the requested documents. She confirmed she received everything and my application was complete and underwriting. And that she would reach out once completed. A couple of weeks later, I contacted XXXX XXXX XXXX because I had late payments showing on my credit report and that I was receiving late fees. She confirmed that credit reporting was incorrect and she would send a request to have it fixed. She also stated that the late fee was just computer generated but wasn't actually being charged. Weeks went by and I hadn't received an update. I called around the end of XXXX and I was informed that I had a new advocate, because XXXX XXXX XXXX was no longer with the company. My new advocate informed me that my forbearance was never approved and had ended in XX/XX/XXXX and that my application was denied and I needed to resubmit it. I explained what I had previously been told and he said he would look into it. So I resubmitted that application and documents. Called to check and was told to wait at least 30 days. Waited, then I was informed that they had never received it, and I would have to submit it again. So, I sent all the documents in again on XX/XX/XXXX. Weeks went by, so I called to check and was told I was denied because they didn't receive all the documents. So now I am frustrated and feel like they are trying to make me lose my home. So they sent me to Borrower Advocate XXXX XXXXXXXX XXXX.documents XXXX XXXX XXXX walks me through each line of the application and I file it out as we go. He tells me every document he needs from me in order to complete my package. I also informed XXXX XXXX that I had applied for the HAF program and they had sent a guarantee of funds letter to Loan Depot. He said he didn't see anything on the file and to email that also. I told him about my credit showing 180 days late and he said he would open a case, because the loss mitigation stops all reporting and collection. ( please pull the phone conversation XX/XX/XXXX XXXXXXXX XXXX central ). I emailed the completed package and guarantee of funds to XXXX XXXX and loss mitigation. I sent him several emails and called several times and he never responded. So I finally reached out to Customer Servicer and they gave me another advocate who said I was missing documents again. I resent everything on XX/XX/XXXX. I followed up in a week or so and they said that there are missing documents again, so I resent it again on XX/XX/XXXX. Keep in mind these are all the same documents. So I am now being told my file is complete and underwriting. Also, LoanDepot has been very slow to respond to Texas HAF. I ask about updates or if they sent the requested documents. They seem lost and misguided. I was told that if HAF funds aren't received before my loan is out of review, I will have to take the loan modification and forfeit the grant or start the foreclosure, but they have already received notice of guarantee of funds. They are making loss mitigation and HAF program impossible. It seems as if they are doing this to collect fees or something.
My credit is reporting over a 180 days late and I tried disputing it and they said the information was correct. even though I was given the wrong information and still in forbearance. Last rep told me to contact the credit companies because they aren't updating it.
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| 04/22/2018 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Servicemember |
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Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXXXX/XX/XXXX RESIDENTIAL MORTGAGE FRAUD - LoanDepot.com , LLC DBA XXXX To whom it may concern : My name is XXXX XXXX XXXX and I would like to bring to your attention what I believe is Residential Mortgage Fraud from a company that lacked the authority in which to do so as LoanDepot.com , LLC dba XXXX did not have the proper license.
On or about XX/XX/XXXX, XXXX XXXX, SVP of Loan Integrity, LoanDepot stated in her letter Furthermore, loan Depot has an approved dba of XXXX due to the acquisition of the company. A copy of the letter is attached an included as Exhibit 1 On or about XX/XX/XXXX XXXX XXXX XXXX conducted a search on the State of California Secretary of State website in search of a recent corporate filing and was unable to locate a valid LoanDepot LLC in which would validate XXXX XXXX statement and was unable to locate one. A copy of the Secretary of State website search is attached an included as Exhibit 2 The State of California Secretary of State website revealed that Loan Depot LLC, File Number XXXX, filed a Certificate of Cancellation on XX/XX/XXXX and goes on to state on line 4 The dissolution was made by a vote of all of the members. What this means is that LoanDepot.com LLC lacked the authority in which to process Residential Mortgage as XXXX without a valid license. A copy of the Secretary of State Certificate of Cancellation is attached an included as Exhibit 3 The State of California Secretary of State website revealed that Loan Depot INC, File Number XXXX, filed a Certificate of Dissolution on XX/XX/XXXX and goes on to state on line 4 The corporation never acquired any known assets. Line 5, states, The election to dissolve was made by the vote of all the outstanding shares. What this means is that LoanDepot.com LLC lacked the authority in which to process Residential Mortgage as XXXX without a valid license. A copy of the Secretary of State Certificate of Dissolution is attached an included as Exhibit 4 On or about XX/XX/XXXX, XXXX XXXX, Official Custodian of Records, State of California Department of Business Oversight Certificate of Search revealed that a license was issued for XXXX, XXXX, XXXX XXXX XXXX XXXX, Suite XXXX, XXXX, AZ. XXXX under the California Residential Mortgage Lending Act.
The Departments records disclose that a license was issued on XX/XX/XXXX. On XX/XX/XXXX the license was surrendered. This license is inactive.
What this means is that LoanDepot.com LLC lacked the authority in which to process Residential Mortgage as XXXX without a valid license. A copy of the Secretary of State Certificate of Dissolution is attached an included as Exhibit 5 On or about XX/XX/XXXX XXXX XXXX XXXX, File Number XXXX, filed a Certificate of Cancellation with the State of California Secretary of State. Line 3, states, The dissolution was made by a vote of ALL members of the California XXXX XXXX XXXX.
What this means is that LoanDepot.com LLC lacked the authority in which to process Residential Mortgage as XXXX without a valid license. A copy of the Secretary of State Certificate of Dissolution is attached an included as Exhibit 6 On or about XX/XX/XXXX, LoanDepot.COM , LLC DAB XXXX filed and recorded a Deed of Trust with the State of California XXXX XXXX County Recorders Office, DOC # XXXX. The Deed of Trust serves as undisputable evidence that a Residential Mortgage had been processed by two companies that lacked the authority in which to do rendering the sale as void.
What this means is that LoanDepot.com LLC lacked the authority in which to process Residential Mortgage as XXXX without a valid license. A copy of the Secretary of State Certificate of Dissolution is attached an included as Exhibit 7 The Department of Business Oversight had sent to me via XXXX four ( 4 ) boxes containing documents pertaining to LoanDepot and XXXX. There is no documents in which would substantiate XXXX XXXX claim that LoanDepot, LLC dba as XXXX had the LEGAL RIGHTS in which to process RESIDENTIAL MORTGAGES in the state of California dba XXXX except for FRAUD.
Can someone please help me to resolve this matter?
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| 11/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Good evening, We were buying a new home in XXXXXXXX XXXX and, because of the new builders incentives to buy a newly built home, we decided to go with XXXX XXXX ( a home builder ). I spoke with a sales rep at XXXX about the process to buy a new home and decided that on XX/XX/XXXX they were going to have some lots open for contracts. I ended up going first and picking a lot that was called the XXXX XXXX XXXX for {$340000.00} U.S dollars. We decided to start the process of signing the contracts and I started getting notifications that a loan officer was going to reach out to start the pre - qualification process to get things rolling. After a few days in signing the initial documents, MTH mortgage came to call me and assigned a lending officer to take care of our loan. On XX/XX/XXXX, of this year we got an email from the lending officer that we were locked in for a 4.5 % interest rate as an incentive for buying a home from XXXX. We were happy because that meant we were set for a rate that was within our budget. We occasionally checked in with the lendern for status updates and to see if anything was needed from us while the home was being built and she assured us that everything was still in line with what we had spoken, 4.5 % interest rate lock with the plan to close at the end of XXXX. Coming close to our closing in XXXX, I found a bigger XXXX XXXX XXXX XXXX XXXX ) listed for a lower price than we were expecting to pay for our upcoming, smaller ( XXXX ) home. I contacted our sales rep to see if this home was available and if so, to help us understand what we could do to make the switch to this slightly bigger, more affordable home in the same neighborhood. The sales rep advised us that making the switch with XXXX was fairly easy but we had to make sure MTH was aware and could update the lot number and address on our loan. Additionally, we wanted to make sure we could make the switch and still keep our rate locked at 4.5 % as we had originally planned. After a few back and forth emails and calls with the lending officer, she confirmed via email on XX/XX/29 that we would be locked in at 4.875 % for the new lot. We were not happy that the rate was slightly higher than originally agreed, but were willing to take the hit for making the sudden change in lots. With having that confidence in mind, my wife and I made the decision to make the switch and go for the XXXX XXXX on XXXX XXXX for {$320000.00} USD. After making the change and coming close to our soon new closing date on XX/XX/XXXX, we were confident that we were getting the agreed interest rate lock and a cheaper loan. However, we were unaware of the lending officer creating multiple applications for our loan. This caused confusion for underwriting and caused a delay on our closing date. Our loan with a 4.875 % rate lock was then canceled and we were forced to take on a new loan with an updated, current market interest rate. When confronting our lending officer about it, she admitted to creating at least 3 loan applications in our name and running our credit unnecessarily multiple times. When we questioned her on why she had created so many loan applications when she could have just updated the current application with the new address and lot number, she could not give us a valid answer. We have recordings of her telling us she created multiple applications and saying she doesn't know why she did so instead of updating a current application. We faced a massive loss by now being forced to take on a new loan with a rate higher than we expected. The lending officer 'tried to make it right ' by putting us on a XXXX buydown loan that now has us on a 3.5 % and 4.5 % for the first 2 years and a 5.5 % rate for the remaining 28 years of the loan. Even with this loan, we are still losing thousands of dollars for the remaining 28 years of the loan. This is not including the expenses incurred for having to push our closing date. This is very upsetting considering we did everything right on our part staying in constant communication and offering full transparency to all parties involved of every change happening to our loan.
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| 02/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
Servicemember |
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Dear CFPB & FTC, My name is XXXX XXXX XXXX XXXX and I am filing a complaint with XXXX XXXX XXXX as it relates to Home Buying and Loan Application procedures.
After touring their homes in XXXX, Tx escorted by my Realtor, Certified, Negotiation Expert Agent XXXX XXXX provided through XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Now at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX. The XXXX XXXX XXXX is partnered with XXXX XXXX XXXX XXXX XXXX And with representative XXXX XXXX sales counselor of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
I became interested and referenced to them that I was XXXX and that I needed to use my reasonable accommodations through the home buying process with step by step clear instructions moving forward. I was then instructed to submit my pre approval letter to them from my bank institution XXXX XXXX XXXX XXXX and to fill out their loan application to qualify to buy one of their homes of my choice and provided me with a ESTIMATED COST OF HOME OWNERSHIP LETTER on a Conventional 30 Year as well as a FHA 30 Year and not a GOOD FAITH ESTIMATE or Closing Coat Worksheet based on the application approval. The Estimated Cost Letter did not provide any documentation of the Texas voters approved increased homestead exemption amount, reduction in elderly, or disable, tax limitation ( freeze ceiling ) for school districts as I requested. ( See attachments ).
Once I proceeded to apply with the loan I was then hit with a hard credit pull and no follow up feedback, letter of credit approval or denial, or termination.
XXXX XXXX XXXX instead asked another financial mortgage lender to contact me by the name of XXXX XXXX XXXXXXXX XXXX XXXX affiliated with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX to get me approved and requesting for me to do another loan application hard credit pull impacting my credit score negatively. My next step with XXXX XXXX XXXX XXXX was to Upload my Purchase Agreement to continue to move forward with my loan and I have been delayed if that right.
Resolution According to my rights I have under the Fair Credit Reporting Act ( FCRA ) : Consumers must be told if information in my credit file has been used against me. Anyone who uses a credit report or any other type of consumer report to deny my credit application must tell me why the in writing, and must give the name, address, and phone number to f the agency that provided the information.
Secondly, I also have the right to know what is in my credit reporting file, therefore I request to obtain all the information about myself in the files of a consumer reporting agency that was used to process my application ( my file disclosure ) for free if adverse action has been taken against me because of the information in my credit report do to public assistance inaccurate information, and being a victim of identity theft and fraud.
All consumers are entitled to one free disclosure every 12 months upon request from each XXXXXXXX XXXX XXXX and from XXXX specialty consumer reporting agencies.
Resolution in demand is for XXXX XXXX to produce the requested information as stated above under the ( FCRA ) : Let there be provide me with a Good Faith Letter of Approval ; Purchase Agreement and removal hard credit inquiry reporting by dispute with all Credit Agencies responsible their reporting credit information if I am being charged to do another application. I also request to use my reasonable accommodations under the American Disability Act and work with one point of contact who can provide step by step instructions, advocate, negotiate and help with paperwork.
I Believe that I have been a victim of home buying scandals and XXXX XXXX under the Equal Housing Opportunity Act. within my experience and search to become a homeowner. there are several misleading marketing and advertising words and documents being provided to consumers that do not align with the actual MTH Mortgage home buying company program which is against State and Federal Law.
Kindly & Repectfully submitted.
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| 03/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I'm getting a mortgage from Loan Depot for my first time home purchase. The closing date on the purchase contract is XX/XX/2020. The pre-approval ( attachment 1 ) of loan of {$640000.00} ( # XXXX ) and the first loan estimate ( attachment 2 ) was made on XX/XX/2020. When issuing the loan estimate, the lending officer told me that I need to make a full payment of remaining balance for my financed car and also need to return a leased car to meet DTI requirement. Thus, I made a full payment for the financed car and returned the leased car and submitted evidence documents. As the underwriter 's review was going, the lending officer reached out to me and told me that the underwriter noted we had DTI issue as he couldn't take a part of my paycheck as income source. That was a {$400.00} dollar of monthly conveyance. To remediate the DTI issue the lender told me that the loan amount should be lowered by {$13000.00}. I agreed and made a loan estimate modification. The modified loan estimate ( attachment 3 ) was issued on XX/XX/2020 with lowered loan amount of {$630000.00}. On XX/XX/2020 the loan amount further lowered down to {$610000.00} due to the purchase price decrease from {$720000.00} to {$680000.00}. I asked and the seller agreed to provide a discount of the purchase price. So the purchase price became lower and the loan amount became {$610000.00} to reflect the price change. Therefore, the 2nd modification of loan estimate ( attachment 4 ) was issued on XX/XX/2020. Loan Commitment ( Attachment 5 ) was issued on XX/XX/2020. Since the time I had the first modified loan estimate on XX/XX/2020 and until XX/XX/2020 the lender never mentioned DTI might be a problem. However, on XX/XX/2020 the lending officer called me and said that the underwriter noted that the property tax should be increased and, as a result, DTI has an issue and I need to pay either an additional loan closing costs of {$7000.00} or an additional down payment of {$85000.00} to resolve the DTI issue. As the closing date is approaching just in a couple of days, I had no option besides paying the additional {$7000.00} of closing fees to finalize the mortgage and complete my first time home purchasing. I couldn't sleep at all last night due to the lender 's unfair and deceptive lending practice. Over the last 2 month I spent so much time and energy to respond to their requests and submitted tons of documents. I've talked to my land lord, as I'm renting right now, that I will evacuate the current place. Also I arranged a moving company for the moving to the new place. I sent a complaint via email to the lending officer, loan processor, and account managers and cc 'd customer care department of the company on the email. The account manager made a call to me saying he will resolve the issue and will send me updated loan estimate. I reviewed the updated loan estimate ( attachment 6 ) and noted that they were still trying to deceive me. To make the total loan closing fees look similar to the previous loan estimate ( Attachment 4 ), they made all the necessary 3rd party expenses and prepaid expenses much lower than previous numbers and sneakily charging additional closing costs of {$6300.00}. This is apparently unfair and deceptive lending practice. They have all my financial information and know that I can't make additional down payment of {$85000.00} but I have money enough to pay the additional fees. The accounting manager told me today that the property tax is something they can't control. But there was no property tax change. They should have used an adequate number of the tax from the beginning. They can't put any numbers in their estimate and change it at the last moment and request a huge amount of closing fees.
Please take necessary actions to stop the lender 's wrong doing not only for me and my family but also for future potential victims. Individual consumers can't stop this kind of unfair and deceptive lending practice. This unfair and deceptive lending practice and the lender should be removed from the industry to protect consumers and to maintain our financial system safe and sound.
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| 12/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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Loan Depot 's initial solicitation, which came in the mail, stated Call us today for a no obligation rate comparison analysis.
Since I had been shopping for refinance bids on my primary residence, I called LoanDepot on, XX/XX/2020, to get my third and final bid. I was told that I would need no other bids and that LoanDepot would be my " best offer '' ... all that was required was {$490.00} for an Appraisal Deposit. With the belief that it was a no obligation, rate comparison analysis, I, therefore, acquiesced.
On XXXX XXXX, 2020, LoanDepot submitted its Final Loan Estimate to me. As I had received the other two lenders ' Final Loan Estimates before this date, ( neither of whom had required an appraisal ), it became clear that, LoanDepot was not my best offer. Once this transaction fell through, I tried to get the deposit back, but to no avail.
What LoanDepot practices is barely legal and definitely unethical. It coerces its consumer into having an appraisal done. Without an appraisal, LoanDepot does not proceed with the loan, and cancels the consumer 's application. If the appraisal is completed, and LoanDepot does not keep its promise of providing the guaranteed, no obligation, best offer '', the consumer 's money is gone and never to be returned. LoanDepot gets away with this practice from a loophole it takes advantage of, in a Consumer Finance lending regulation : Citation ( s ) :1026.19 ( e ) ( 2 ) ( i ) and Commentary 19 ( e ) ( 2 ) ( i ) ( A ) -1 through -5 " Except for obtaining a credit report, neither a creditor nor any other person may impose a fee on a consumer in connection with the consumer 's application for a mortgage transaction before the consumer has received the loan estimate and indicated to the creditor their intent to proceed with the transaction described by those disclosures. '' LoanDepot slips an " Intent to Proceed '' clause in on the Appraisal Deposit Agreement, so the consumer is unaware that he has signed such a clause. Other lenders have a separate and specific " Intent to Proceed '' form which is submitted much further down the loan-processing road. At no point before I signed the Appraisal Deposit Agreement, was I made aware, either through email, phone or letter, that the Intent to Proceed clause was present. In fact, Loan Depot had me sign this agreement on the initial, XX/XX/XXXX phone call, after I had made it clear to the loan officer that I was getting other bids. Even if a consumer were aware of the clause and declined to sign the agreement, LoanDepot would cancel the consumer 's application and the consumer would forfeit his guaranteed, no obligation, best offer ''.
If LoanDepot finds it necessary to have an appraisal done, it should be prepared to pay for that appraisal if the transaction falls through. I paid LoanDepot {$490.00} in good faith, but my deposit has not been returned.
I found a much better offer with one of the two other lenders I contacted, but LoanDepot blamed me for its failure to provide the no obligation, best offer. On XXXX XXXX, 2020, customer care said I had locked the rate in too early. I had not locked it. To this day, I do not know when the rate was locked.
I have contacted other entities, XXXX XXXX XXXX, the Texas State Attorney General and the Texas Department of Savings and Mortgage Lending, regarding LoanDepot 's unethical practices, but since LoanDepot uses the aforementioned loophole, it stays one step ahead of the law.
I see there are 663 XXXX XXXX XXXX complaints against LoanDepot in the last 3 years. As the complaints accumulate, hopefully Loan Depot 's coercive tactics will appear on a legal entity 's radar.
Compared to other lenders who operate with integrity, LoanDepot operates with bait-and-switch tactics.
LoanDepot is a predatory lender. The proof is in its lack of interest in serving and taking care of its consumer.
I am writing this complaint because I was a victim of LoanDepot 's unethical conduct. I hope this saves others from being victims of its scam, as well.
TIMELINE is attached below.
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| 01/11/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Credit decision / Underwriting
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|
Web |
Older American, Servicemember |
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Loan Depot ( LD XXXX confirmed a rate lock and we signed it XXXX/XXXX/16 ARM 5 year XXXX NO POINTS for our REFI amount at {$320000.00}. SEE EXHIBIT ( EX ) XXXX. ) confirmed by emails ( XXXX XXXX. ) ( no Points ) from LD representative who we were working with XXXX XXXX Received Loan Estimate from LD showing Estimated Closing cost {$5800.00} net Cash out {$52000.00}!! ( XXXX XXXX. ) XXXX/XXXX/16 received LD 1st TRUTH-LENDING STATEMENT SHOWING NO POINTS prepaid Finance charges {$1800.00} ( XXXX. ) XXXX/XXXX/16 received another TRITH-IN-LENDING XXXX XXXX received SECOND TRUTH-IN-LENDING prepaid finance charges {$2200.00}. ALSO now showing Discount Points of {$810.00}? ( EXH XXXX. ) I email XXXX XXXX XXXX XXXX XXXX ) questioning why the points were added? He responded again ( you will not be charged any points ) Cash out {$52000.00} per his email. He was going to correct it??
Appraisal completed XXXX/XXXX/16 price at {$970000.00} for {$320.00}, k loan.
Credit scores in mid XXXX 's +. No reason to change terms of the loan nor we were never told there was a change of points. XXXX kept sending out packets ( EXH 's A-E ) below I think we got XXXX packets, all looking the same except they started changing page XXXX. Which went unnoticed, No Explanations from anyone at LD, no new Truth-in-Lending Statements showing points added to our loan.
We signed many pre-loan papers online, yet we never could get access to our signed documents? We are locked out to open any of our early papers we signed, only the final closing papers?
Told by a new department person we would not close till end of XXXX because of underwriting was 3 weeks back log. Questioned why the delay to MV rate lock expires XXXX/XXXX/16? Appraisal was completed XXXX XXXX? With no real response from he would pass my email to department handling our loan Refi was fora new roof due to small leaks, rain starts in XXXX. ( SO GLAD WE DID ) Signed contract to be installed by XXXX giving time to close the refi. Entire inside of the home repainted. All work was to be completed XXXX XXXX and full payment was do for both over {$15000.00} which we did not have in the bank.
Insuranc discussed back in XXXX with XXXX? XXXX pays for master policy plus we have on inside contents with XXXX. XXXX XXXX does not pay the insurance, only taxes. Then I read XXXX XXXX XXXX ) LD XXXX XXXX is on the line with XXXX going to update my Homeowners policy for contents from XXXX XXXX to Loan Depot before we even close escrow? Email was XXXX XXXX, no papers yet ( nothing ) Main policy is under XXXX and paid by our XXXX. XXXX was paid directly from my checking.? But he was going change before closing occurred the way I read his email?
Loan Depot will send a notary to our home for signing XXXX and she called to set time. She set time for Sat, XXXX. My wife had drop a trip for work to make the signing. She is a flight attendant. Notary called Sat said no loan papers from LD she canceled till she gets them.
Now another person is working on our loan XXXX XXXX in Underwriting for LD. I asked if I should pay my loan pymt it will be late XXXX and he told us in ( EXH XXXX. ) not to pay it, he would credit our loan and additional days after XXXX interest and fee 's XXXX XXXX XXXX XXXX informs us a second time our loan has final approval, our loan payment now has a late charge XXXX, and again in XXXX emails ( EXH XXXX. ) he 'll call title let know again to give us credits approved by his Manager XXXX?
Finally got loan papers Sat when notary arrived and saw the points were still there, we asked the notary and told her about our emails saying no points. we should sign and deal with MV for credits.
Loan Depot did a bait and switch with my terms in Loan Estimates starting XXXX/XXXX/2016 cash out {$52000.00}, XXXX XXXX, th {$810.00} points XXXX cash {$48000.00}, XXXX/XXXX/16 cash {$48000.00}, XXXX/XXXX/16 cash {$48000.00}, XX/XX/XXXX16cash {$47000.00}, XXXX/XXXX/16 {$47000.00}. ( EXH A-E ) Closing Disclosures. Delayed closing for Rate lock to expire no material changes?
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| 05/11/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My Complaint is against LOAN DEPOT XXXX XXXX XXXX XXXX XXXX XXXX XXXX , AZ XXXX ( XXXX ) XXXX My complaint is for the following : Communication False presenting information Taking mor e than 30days which now c reates another credit inquiry. On X/XX/17 my husband clicked on an internet ad. After this the phone calls came in. I spoke with many mortgage companies. I didnt allow any of them to process my credit until LOAN DEPOT on X/XX/17 . F or many reaso n I did nt want my credit run unless there was some amount of confidence they could proceed with the loan with limited money down. On X/XX/17 XXXX from Loan depot called in regards to ad on the internet. I explained our situation. He believed with extreme confidence they could close the loan within 30 days. I then gave him full details of our circumstance. Including balance of loan, estimated value of home, property taxes and home owners insurance. We then discussed the down payment. I was then told if information accurate we would only need {$200.00} down. We then allow ed Loan Depot to run credit. On the X/XX/17 we completed all the paperwork. At this time I paid {$420.00} for appraisal. All requested paperwork was submitted and appraisal was complete on X/X/17 . On X/XX/17 the appraisal came back. It was a {$3000.00} less than original thought. In speaking with XXXX he said we were still good but down payment was {$600.00}. On X/XX/17 th ey asked fo r 3 mor e items. They were all submitted by X/XX/17 . A fter this date no calls were made to me unless I called them. On X/XX/17 I e mailed XXXX about the closing. ( All emai l communication I have if you nee d ) on X/XX/17 I was told via email We are looking at quite a bit to close. Those words cause me a great deal of stress. I then began calling to find out what that means. I spoke with XXXX on X/XX/17 the call was awful he was very rude and disrespectful. I then call supervisor on X/XX/17 and asked them to listen to the call because the representative shouldnt talk to customers like that. He then told me he would call back, Never did No called took place again until X/XX/17 at this time I wa s email XXXX . At this time she told me I need {$2000.00} and I had to close by Saturday X/XX/17 or Sunday X/XX/17 and in order for this to happen. I agreed and said send me the closing statement. She confirmed that she sent the closing statement. I received no calls again. On Friday X/XX/17 I began calling to find out if we were closing. I called her supervisor that was on the voice mail. He then told me it was going to be {$3000.00} to close, I explained the last I heard it w as {$2000.00}. He then said I told XXXX to call you, she didnt? I said no, XXXX call back in 5 mins. He never called back. On Saturday X/XX/17 I spoke XXXX he told me that we werent going to close this weekend but it would be no big deal it would be just a few more dollars to close. I then explained that XXXX told me that it would cost me close to double if we didnt close by Sunday. He said well we cant close. XXXX will call you. XXXX never called me I call her Wednesday XX/XX/XXXX she then explained it was going to be {$5000.00} to close. I told them from the beginning I did nt have {$5000.00} to close. I then explained all my frustrations and that I was filling a complaint. During this process I vented to friends and family and found out that this has happened to at le ast 5 o ther people I know. This is ridiculous. They cant effect the financial position of people like this. In order to close I stopped my weekly payments on both mortgages based on their communication. In the end they didnt care about customer service and they didnt manage business in a truthful manner. Also because they took more than 30 days I now cant shop around for other options without it affecting my credit. Thank you in advance for addressing the issues,
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| 07/17/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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In XXXX XXXX XXXX I retired from the military. I didn't have a job lined up because we were in the middle of the COVID pandemic. I called LoanDepot to express my concern and see what they could do to assist me. I contacted them roughly in XXXX XXXX XXXX. They told me they could put my mortgage in forbearance and that I wouldn't have to make any payments until it ended. I asked what happens at the end of the forbearance and they told me that they could add the missed payments to the back end of the loan. They told me that I was approved for 6-months and before that time was up I needed to contact them to set up my repayment plan. They also said that I could request an additional 6 months if I needed it. I accepted the terms under the impression that I could just add the payments to the backend of the loan. Prior to the end of the 6-month forbearance ( approx XXXX XXXX ) I called them back and asked for the other 6 months. They approved the second 6-month forbearance. At that point I asked them again about adding the 12 payments to the backend of the loan and the agent told me that would be an option. I get to the end of my forbearance in XXXX XXXX XXXX. I called LoanDepot back to set up my repayment plan. They told me the first thing I had to do was their 3 month trial period to make sure that I could make the payments. The trial period was XXXX XXXX. I made all 3 payments on time during that period. In XXXX after I made the third payment I received a letter in the mail from LoanDepot with a loan modification in it. I called them to ask what it was because the whole time we had talked I was under the impression that the payments were going to be added to the backend of the loan. They told me that my request to add it to the back of the loan was denied. I asked " Denied by who? '' They told me by the VA. I immediately called the VA and asked them why did they deny my request? The VA rep told me that they never denied any request from LoanDepot. Furthermore, LoanDepot had not reached out to them regarding my loan at all. Also that they do no control the conditions or terms of the loan. They are only there to back the loan. I called LoanDepot back and told them what the VA had told me. Then LoanDepot told me that I was only eligible for a modification and not adding it to the back of the loan. I was very angry because the loan modification took my interest rate from 2.25 % to 3.25 % and restarted my loan from the beginning with another 30 years and charged me an additional XXXX in fees and interest that they never really explained in the modification paperwork. I asked LoanDepot was there anything I could do to keep the 2.25 % interest rate that I had and they told me I could pay the past due amount of XXXX. The paperwork had a due date of one week that it had to be returned to LoanDepot. I wanted some time to think about my next move, talk to the VA more and come up with a plan. I asked the LoanDepot rep what would happen if I didn't turn in the paperwork on time? They told me that I would be in default on my loan and they could start pre-foreclosure on my house. Not knowing who to call, what to do, short on time, and not wanting to lose my house, I signed the modification paperwork. LoanDepot has several repayment options on their website : https : //www.loandepot.com/about/loan-servicing/support-resources. However, they lied to me about my options and promised me that I would able to utilize several other options and then reneged on those options. They also lied and said that the VA was responsible for me not being approved for any other repayment program other than the modification. They pressured me into signing paperwork by threatening to foreclose on my house. And I have just been made aware that they have been incorrectly reporting my payment history to the credit bureau. They reported that I missed payments in XXXX and XXXX and that is not true. I made those payments under their 3-month trial.
|
| 10/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Application denials
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|
Web |
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XX/XX/XXXX Subject : Urgent : Request for Investigation into Unfair Mortgage Application Rejection by loanDepot Dear Consumer Financial Protection Bureau ( CFPB ) Team, I am writing to bring to your attention a concerning issue I have encountered with loanDepot, a mortgage lender. Over the past year, I have faced an inexplicable rejection of my mortgage application despite having substantial funds in my bank account, a down payment several times the required amount, and an annual income exceeding {$400000.00}, resulting in a debt-to-income ( DTI ) ratio well below 30 %.
Upon closer examination of the process, it has become apparent that loanDepot, in collaboration with a builder, has formed a mutually beneficial partnership. I believe it is imperative for the CFPB to investigate how this joint venture operates, as it appears that all aspects of the mortgage application process, including application submission, underwriting, and funding, are conducted entirely within loanDepot 's systems. Their joint venture company seems to lack the capacity to independently conduct mortgage operations, instead fostering mutual interests to pursue unreasonable additional profits.
The financial crisis of XXXX taught us that allowing such irregular and non-compliant business practices to flourish within an expanding market can severely impact our financial system during economic fluctuations. This is precisely why the CFPB was established. The CFPB has a responsibility to conduct a thorough investigation, including examining the legality of their collaborative terms that restrict homebuyers from seeking mortgages from other lenders. In our case, loanDepot 's unjustifiable reasons for rejecting the loan conveniently facilitated the builder 's improper operations. The irregular and illegal practices of loanDepot are at the XXXX of the losses I have incurred.
I kindly request that the CFPB launch an investigation into this matter to ensure fairness, legality, and transparency within the mortgage lending industry. I am willing to provide any necessary documentation and information to support this investigation.
Furthermore, what is even more alarming is that loanDepot not only failed to conduct the necessary investigation and rectify the situation but also resorted to hiring lawyers to threaten their clients. In the lawyer 's letter, numerous basic errors are evident, including incorrect spelling of my name, misidentification of my gender, and even a substantial discrepancy in the application date mentioned compared to the actual application date of my case. These circumstances demonstrate loanDepot 's complete lack of accountability, reflecting their disregard for both their customers and the CFPB.
These facts underscore the imperative need for a comprehensive investigation into loanDepot by the CFPB.
XXXX. I urge the CFPB to conduct a thorough legal investigation into the restrictive terms imposed by loanDepot and their collaborating builder on customers who seek to use mortgage services.
XXXX. It is essential for the CFPB to investigate loanDepot 's underwriting practices for any non-compliance with industry standards and regulations.
XXXX. I also request the CFPB to scrutinize loanDepot 's standard process for handling CFPB cases. There is evidence to suggest that loanDepot consistently fails to meet the standard XXXX response time required by the CFPB for each case. Instead, they delay responses irresponsibly for up to 60 days, employing these tactics to influence customer reactions. This behavior indicates an abuse of regulations to the detriment of customers.
These actions are crucial to ensuring transparency, fairness, and accountability within the mortgage lending industry and protecting the rights of consumers like myself.
Thank you for your prompt attention to this critical matter. Your assistance is greatly appreciated, and I look forward to a swift resolution.
Sincerely, XXXX XXXX XXXX
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| 04/11/2016 |
Yes |
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- Loan servicing, payments, escrow account
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|
Web |
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I refinanced with LoanDepot with an FHA Streamline loan a little over 2 years ago XX/XX/XXXX with an original loan amount of XXXX. The interest rate was to be 5.00 % with a monthy PMI payment of around {$55.00} a month bringing my monthly payment, including all escrow, to {$900.00} a month. I received my first statement for XX/XX/XXXX, and my monthly payment was higher at {$930.00} than the {$900.00} I originally agreed to. I called LoanDepot about the situation and after further studying of the account they realized that mistakes had been made by the mortgage broker. I do n't have a full understanding of what exactly happened but it had something to with them not calculating my escrow correctly. They wanted me to refinance all over again to fix the discrepancies but I did not want to go through with the whole process with them again seeing as they already messed it up the first time. I was then told that to fix the situation, they were willing to offer me a 3.25 % interest rate to keep my business, but I would have to pay the {$930.00} for 6 months until the escrow worked itself out, as well as sign an addendum to the refinace paperwork, so I did that because the {$930.00} was still almost {$100.00} cheaper a month than my payment before the refi. My monthly payment remained at {$930.00} for 6 months until XX/XX/XXXX when everything seemed to even out, and the new payment became {$800.00} a month which I was extremely satisfied with. I paid that amount for 6 months until XX/XX/XXXX at which point a {$75.00} escrow shortage was added to my payment along with a {$35.00} increase in my escrow payment even though my property taxes as well as my Homeowners insurance had only gone up around {$200.00} total for the year. Starting XX/XX/XXXX, my new payment was now {$910.00} a month, an increase of {$110.00} a month after only 6 months. I figured the escrow shortage would again work itself out after a couple months, but it was n't until 7 months later, around XX/XX/XXXX that I finally inquired to LoanDepot in regards to why the escrow shortage was still there. I talked to someone who looked over the account and she said that she did see a lot irregularities with the loan. She also said that she noticed that when the loan was going to be recalculated XX/XX/XXXX, that my PMI was going up {$70.00} a month, from about XXXX a year to XXXX a year, as well as another shortage of {$35.00} a month. She told me my payment was going to go up to {$970.00}, an {$160.00} increase a month increase. She said she was going to e-mail the loan processing center in regards to everything, and that I should also write a detailed e-mail to LoanDepot as well before the monthly payment had a chance to be recalculated. I heard nothing back for a month until I received a very generic email back from LoanDepot stating only that - I did not qualify for a PMI Reduction at that time. I tried to call LoanDepot back again, around XX/XX/XXXX and talk with the woman I had spoken to before. That women seemed to have fallen from the face of the earth and there was no prior record of us having spoken at all. I then talked to someone else in regards to the entire matter, and they said they were going to write in again to LoanDepot also. They also suggested I wait until the recalculation takes place XX/XX/XXXX to see if the irrregularities worked themselves out. And of course after the re-calculation, my new payment is {$970.00}. I had to make that payment that was due on XXXX. I have attempted numerous times to speak with a supervisor over the last 2 weeks. I spoke to one named XXXX, and he said the same thing, that it was being looked into. However he would not give me an extension to re-contact him. I called again today, XX/XX/XXXX, to speak to XXXX, and no one seems to have heard of him again. And on top of all of this, my monthly payment is scheduled to go up to over {$1000.00} next month for some reason! Please Help! Thanks!
|
| 09/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
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|
Web |
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I have been waiting for months for the payment from Loan Depot. They have been holding over {$100000.00} for months. They were insisting I find receipts and vendors from years ago to satisfy their requirements.
Recently a new processor was apparently assigned my case and called to discuss. I explained this to her. She seemed much more reasonable by explaining that essentially if I just wrote an explanation stating no contractor 's liens could exist on the house then all would be processed following inspection. Below is summary of the following 60 days of interactions.
XX/XX/XXXX - Received call from new processor XXXX XXXX. We discussed that all was complete. She would resend the information regarding what I should send in support and she would begin the inspection process ( 3rd party to confirm all was in order at the house ).
XX/XX/XXXX- She sent via email the information.
XX/XX/XXXX- I received contact from inspector via text to begin the process of arranging inspection.
XX/XX/XXXX- I received another request for the inspection. It is unclear if this is same company as first request or if this is different company, but I replied as I was already overdue for responding to the first one.
XX/XX/XXXX- I provided the requested information and inspector said all would be to Loan Depot in 3-5 days.
Also sent statement of no liens on this date to Loan Depot as instructed.
XX/XX/XXXX - Received email confirming receipt of my submissions from XXXX from Loan Depot XXXX
XX/XX/XXXX - XXXX called to discuss. Call log screenshot showing 8+ minute discussion. She did not yet have my submissions ( despite confirmation email ). I again forwarded the email I originally sent on XXXX while we were still on the phone together. She said she now had all she needed. I requested explanation of timeframe. She said Thursday or Friday ( XX/XX/XXXXXXXX XXXX XXXX XXXX ) of following week I should have the check after it was all processed.
XX/XX/XXXX - XXXX got the email with the full request for all information again. The same email sent weeks prior on XX/XX/XXXX from Loan Depot to me. It was sent with zero supporting explanation. I did not understand why I would get that if all was done and the check should have been arriving any day. I called ( 22+ minute call shown in call log ) Loan Depot gave me no explanation. Nobody knew what was going on. The person I spoke with confirmed a message was sent to XXXX XXXX to call me with an explanation within 24 hrs.
XX/XX/XXXX - XXXX have still received no call or update of any type. I email back on the ongoing thread explaining that I need explanations. I included the reference number to the case given by XXXX XXXX in email. A reply came hours later expressing apology for the frustration I was experiencing and assuring that my processor would call.
XX/XX/XXXX - I email again for an update as I have yet to receive any call or email.
XX/XX/XXXX- I get a response requesting that I resend 'the information ' and include the property address and loam number, despite the fact that all of the above communication is on the same email thread. This means every bit of info all the way back to the initial submissions is on the very email thread which she is asking for clarity of. I call and have a 25 minute call where I am constantly put on hold waiting for a supervisor to become available. The lady speaking to me said that the supervisor messaged her and told her that we should end the call and that he would call me back personally after the call he was on. This was 7 hours ago and still no call.
I have made every reasonable effort to communicate and work with Loan Depot. They are stalling/ignoring me and holding my money for months. I can get no answers. All description here is supported via various screenshots of calls and developing email thread. Please let me know what further information is needed to facilitate them answering for this situation.
|
| 07/25/2019 |
Yes |
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- Trouble during payment process
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|
Web |
Older American, Servicemember |
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I refinanced my home with Loan Depot using a VA Benefit with a settlement date of XX/XX/XXXX. I have attached my final closing statement from that loan showing that at closing I had paid the following amounts into my escrow account as required for a VA Loan. Property Taxes - {$740.00}. Insurance - XXXX. The entire loan process was handled by Loan Depot Representatives. My loan number is XXXX.
Early this year I received a letter from Loan Depot saying that my escrow account was delinquent and that I would either have to send them a check for $ XXXX or they would raise my payments by approximately {$200.00} a month to make up the shortfall.
XX/XX/XXXX - I called the Loan Depot Payment Department to ask them about the problem and was told " yes I see from your HUD Statement that you paid money into your escrow account but we never got it ''. I told them that Loan Depot handled the entire transaction and was in effect the escrow agent. I was told " It is not our problem, you will have to work it out with the Title Company ''.
XX/XX/XXXX - I called XXXX XXXX and explained the problem to them, they checked their records and said " Yes, you paid the money into escrow, but we do not know what happened to it. You will have to talk to the billing/payment department. - I again called the billing/payment department when they answered, I asked to talk to a supervisor, after 10 minutes on hold the system hung up on me. I called back and once again asked to speak to a supervisor. I was referred to a person named XXXX, after waiting on the line while someone " looked '' for him, I left a detailed message about my problem. I never received a call back.
XX/XX/XXXX - I called again and I was finally connected to XXXX XXXX who told me she was a supervisor and could help me. She confirmed the escrow payment was made and said she would request a review of my account to let me know what happened. She did however tell me that the review would take until XX/XX/XXXX and she would call me within 2 weeks of that date.
XX/XX/XXXX - I called XXXX and had to leave a message as she was not available.
XX/XX/XXXX - XXXX called back and told me the problem was not their fault and that I would have to work it out with the title company. She also told me that their paperwork was so confusing she could not tell me who the title company was. I told her that the Escrow Company was XXXX XXXX which I assumed meant Loan Depot Escrow ( a division of her company? ) I told her that I had talked to them and they told me it was not their fault and that I again should work it out with the billing/payment Dept. I also told her that since the entire loan process was handled by Loan Depot they should figure it out. She told me she would look into it.
Since that time I have tried to call XXXX multiple times, each time leaving a detailed message and asking her to call me. She never returned my call.
In XXXX I received a call from my insurance company and they told me that Loan Depot had paid the year 's insurance twice back in XXXX and they had refunded one of the payments to me. I was not aware of what the check was for at the time since I had multiple policies with State Farm so I missed the connection at that time. Why did Loan Depot pay it twice?
I have still received no indication of what happened to the taxes I paid into escrow, and I have never received an accounting from XXXX of my escrow, but, I am paying the increased monthly payment as requested until I can get this worked out.
The questions I can not get answers to are : 1. What happened to the tax money paid into escrow?
2. How could this loan even been processed without any escrow monies attached. Why wasn't this problem caught at closing or funding?
3. Why is it my fault that Loan Depot screwed up this loan and why am I being penalized for their mistakes?
If you can help me get this problem straightened out, I would greatly appreciate it.
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| 01/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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In XXXX XXXX XXXX we bought our house and financed it with XXXX XXXX At that XXXX XXXX XXXX was taking {$600.00} out for escrow taxes. Refer to copy. In XXXX XXXX XXXX we refinanced with loan depot. At that time, our home re appraised for {$500000.00} which made our property taxes go to {$5900.00}. They gave us a payment amount for the refinance would be XXXX, which was a payment we could afford, and be comfortable with or we would not have gotten the loan.
On XX/XX/XXXX refer to attachment a and b loan depot stated that {$360.00} escrow would be sufficient. We told them that it should be much higher due to supplemental taxes and appraisal. They stated that this did not matter and once again {$360.00} would be sufficient. We sent them our old mortgage statement tax statements we asked several times for them to be sure.
In XXXX XXXX XXXX loan depot our statement indicated that our escrow account was {$3000.00} dollars short. We called them and they stated do not worry we will catch up. Refer to attachment c. At this time, we had put an additional {$90.00} per month towards principal and interest when we set up our automatic payment at the start of our loan and asked them to now put that towards taxes because we just felt uneasy now they said no problem they would make that change.
Now in XXXX XXXX XXXX they sent us a letter indicating that our escrow account is now {$7000.00} short with payment options. At that time, we called loan depot and transferred to XXXX XXXX who told us that we would only have to pay {$1600.00} over three years to bring our escrow balance to where it needed to be it was an additional {$180.00} per month also, they had never changed the {$90.00} a month to go to taxes. He had his employee XXXX call us to set the payment up. XXXX contacted us and stated that we could revise the new payment now in XXXX since the new payment would not take place until XXXX.
We called loan depot in XXXX to set up our new payment and were told that our new payment would be {$1900.00} approximately {$450.00} more that our regular payment. We told the representative that this was not the agreement we had worked out with XXXX. They stated that there was nothing we could do. As I indicated before we would not have got the loan at the payment of {$1900.00}. We were given false information by loan depot on the payment, which could cause us to lose our home.
We once again called XXXX who set up the new {$1600.00} dollar payment and he would not return our call. We then called XXXX who informed us that our new payment was {$1900.00} for 3 years which was not what we agreed to in XXXX. He could not tell us why it changed so much just that our escrow fees had changed. We informed him that when we got this loan in XXXX of XXXX, we tried to tell the company, while we had the money, that we should be paying more for escrow they informed us that the {$360.00} was enough.
I then contacted XXXX from XXXX XXXX XXXX XXXX he informed me that after the new loan with Loan Depot and the appraisal of {$50000.00} our taxes almost doubled from {$3400.00} to {$5900.00}. He did not know why loan depot did not catch this and correct the problem at that time.
We tried to do the right thing back in XXXX, but loan depot stated we would be ok. Now in these trying times that are raising our mortgage more than {$450.00} dollars for 3 years. This is a crucial mistake on there end and could make us lose our home. I want someone to be held accountable and I do not want this to happen to anyone else. We feel we were given false information to accept the loan because we were very clear about the amounts we could afford if given proper information at the time we then had the option to say yes we want to move forward or no we cant afford this.
Loan depot is calling us back this week with their investigation on why this happened. Hopefully they wont change the payment to a higher amount again.
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| 08/26/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I entered COVID forbearance in XX/XX/XXXX and was scheduled to come out of forbearance in XX/XX/XXXX. In XXXX, I contacted LoanDepot New Jersey Center to discuss options. I was informed that my loan was being transferred to the LoanDepot Texas Center. I reached out to the Texas Center and they told me my loan was still in the transfer phase and waiting for the title, and to call back in a couple of weeks. I called back and it was still finished transferring. Finally, on XX/XX/XXXX, my loan was transferred and I was assigned to a Borrower Advocate and to reach out to them to discuss options. I reached out to my borrower advocate, XXXX XXXX XXXX and she ended up extending my forbearance until XX/XX/XXXX and told me to reach out to her in XXXX to start my loss mitigation package. I reached out to her in XXXX and she emailed me the application. I completed and sent her the requested documents. She confirmed she received everything and my application was complete and underwriting. And that she would reach out once completed. A couple of weeks later, I contacted XXXX XXXX XXXX because I had late payments showing on my credit report and that I was receiving late fees. She confirmed that credit reporting was incorrect and she would send a request to have it fixed. She also stated that the late fee was just computer generated but wasn't actually being charged.
Weeks went by and I hadn't received an update. I called around the end of XXXX and I was informed that I had a new advocate, because XXXX XXXX XXXX was no longer with the company. My new advocate informed me that my forbearance was never approved and had ended in XX/XX/XXXX and that my application was denied and I needed to resubmit it. I explained what I had previously been told and he said he would look into it. So I resubmitted that application and documents. Called to check and was told to wait at least 30 days. Waited, then I was informed that they had never received it, and I would have to submit it again. So, I sent all the documents in again on XX/XX/XXXX. Weeks went by, so I called to check and was told I was denied because they didn't receive all the documents. So now I am frustrated and feel like they are trying to make me lose my home. So they sent me to Borrower Advocate XXXX XXXX XXXX.documents XXXX XXXX XXXX walks me through each line of the application and I file it out as we go. He tells me every document he needs from me in order to complete my package. I also informed XXXX XXXX that I had applied for the HAF program and they had sent a guarantee of funds letter to Loan Depot. He said he didn't see anything on the file and to email that also. I told him about my credit showing 180 days late and he said he would open a case, because the loss mitigation stops all reporting and collection. ( please pull the phone conversation XX/XX/XXXX XXXX XXXX XXXX XXXX. I emailed the completed package and guarantee of funds to XXXX XXXX and loss mitigation. I sent him several emails and called several times and he never responded. So I finally reached out to Customer Servicer and they gave me another advocate who said I was missing documents again. I resent everything on XX/XX/XXXX. I followed up in a week or so and they said that there are missing documents again, so I resent it again on XX/XX/XXXX. Keep in mind these are all the same documents. So I am now being told my file is complete and underwriting.
Also, LoanDepot has been very slow to respond to Texas HAF. I ask about updates or if they sent the requested documents. They seem lost and misguided. I was told that if HAF funds aren't received before my loan is out of review, I will have to take the loan modification and forfeit the grant or start the foreclosure, but they have already received notice of guarantee of funds. They are making loss mitigation and HAF program impossible. It seems as if they are doing this to collect fees or something.
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| 07/17/2019 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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On XX/XX/XXXX, I decided I wanted to buy a house. I applied with Loan Depot and was approved for the VHDA Loan. I found a house on XX/XX/XXXX and a contract was put on the house at XXXX XXXX XXXX , XXXX, VA XXXX. I was given the choice to close on XX/XX/XXXX or XX/XX/XXXX. I chose XX/XX/XXXX because I didn't want added stress and wanted time to get everything completed without being rushed. We got the house inspection the first week of XXXX and I paid my EOD on XX/XX/XXXX. I didn't hear anything from Loan Depot until XX/XX/XXXX where I filled out more paperwork and submitted the " conditions '' they requested for this loan. I was notified on Friday, XX/XX/XXXX ( 5 days before my closing date ) that I needed to complete a VHDA certification and they needed it asap. So, while I was at work, I completed the VHDA certification ( about 1 hour ) and submitted more " conditions. '' Needless to say, closing came and went. I told them I had to be out of my house on XX/XX/XXXX because it had been rented ( which is another reason I gave them 8 weeks to do what they needed to do ). When closing came and went, I no longer received updates, apologies, nothing. I moved out of my house on XX/XX/XXXX - moving all I owned to a storage facility, put my dogs in Kennels and my daughters and I stayed with friends, where I had to drive an additional 30 min each way and keep our clothes in my XXXX. On XX/XX/XXXX I contacted XXXX XXXX with XXXX XXXX and the same day, I received a turned down letter from Loan Depot, stating that VHDA turned me down due to debt to income ratio. XXXX was able to approve the loan with VHDA ( so they obviously lied ) and I closed on XX/XX/XXXX ( 7 working days ). I received a call from Loan Depot 's attorney on XXXX stating they can offer me XXXX but want me to sign a document that states I will not blast them of XXXX or talk about them in a negative way. I declined the offer and asked that they mail me all the documents I submitted to Loan Depot. I told them that the facts are : My closing date for XXXX XXXX was Friday, XX/XX/XXXX @ XXXX XXXX the new lender took 7 working days to get this loan approved for closing Loan Depot couldnt get it done in 8, almost 9 weeks.
The interest accrued on this house as of XX/XX/XXXX is {$2100.00} Kennel fees of {$300.00} was for the weekend for XXXX dogs, not for 2 weeks Over {$1500.00} in kennel fees Storage Fees {$800.00} Food I had to throw away because I had no refrigerator to put it in {$400.00} Time missed at work for last minute document submittals and VHDA Certification ( 2 days ), not counting the days I took off in advance to move {$500.00} ( and this in generous ) Professional movers {$1200.00} Inconvenience of staying with friends and driving an additional 30 minutes each way to work every day while XXXX awaiting approval of the loan I was qualified for to clear for closing : {$1000.00} Total : {$7500.00} I asked them to write me a check for the above amount ( even though the movers were actually {$1300.00} ) and I would sign the document and they would never hear from me again. they declined. So, I am contacting you.
This was a total nightmare. I was left in limbo, not knowing if I would have a home or not. They dropped the ball on this entire process, yet, I was the one suffering. Both daughters and myself were left literally XXXX with nothing but what I could fit in my XXXX for 12 days. They did not take responsibility and the offer they gave for {$2300.00} was disappointing at least. I had to move by belongings twice - for anyone who has moved, you realize how stressful it is. I have never been so stressed out in my entire life. I received no apologies, nothing. It is terrible and from what I've been told this has happened to may people. This has to stop. Its not okay to mess with a persons life in this way.
I look forward to hearing from you and hope you have a great day!
XXXX XXXX XXXX
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| 03/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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In XX/XX/XXXX, I canvassed several mortgage loan companies to refinance and reduce my previous monthly mortgage payment by about {$200.00}. XXXX XXXX, of LoanDepot, won my application, saying that if I refinanced with LD that it could reduce my monthly mortgage by {$200.00}, bringing my mortgage down from {$1700.00} to {$1500.00}.
In XX/XX/XXXX, I chose LoanDepot and paid the company {$5500.00} in closing costs, plus {$490.00} for an appraisal and proceeded to refinance my loan and reap the {$200.00} monthly savings. ( See attached XXXX ). All went well until, XX/XX/XXXX. Eight months after I had paid over {$6000.00} the refinance my mortgage, LoanDepot sent me an Annual Escrow Account Disclosure Statement saying that as of XX/XX/XXXX, my mortgage would shoot up {$230.00} to {$1800.00}, monthly ( EscrowStatementShortage ). Thats {$26.00} more than the promised reduction of my mortgage ( by {$200.00} ) Loan Depot said that my taxes had gone up. I contacted the local county tax office who said my taxes had not gone up and it had been consistent for the last three years that I have lived in my home. In fact, in over 30 years of home ownership my escrow had never increased to {$230.00} monthly ; especially after paying so much to reduce the mortgage.
The county tax office said further that mortgage loan companies have access to the same home history data as the county tax office. In fact, the mortgage loan company didnt have to use an estimate to determine my taxes. It can get accurate tax history by visiting any real estate website and viewing the propertys tax history. So, LoanDepot could have used my actual tax history, rather than an estimate.
Why did LoanDepot use a property tax estimate to determine my escrow amount when it could have used actual tax history? LoanDepot had used a low-balled tax estimate, rather than actual tax rate to offer me the lowest mortgage rate. Then, 8 months afterwards, the actual escrow taxes became due, which was short by {$1500.00}. LoanDepot said that unless I paid that {$1500.00} shortage, that my mortgage beginning in XX/XX/XXXX, would be {$1800.00} or {$26.00} more than my previous mortgage that I LD to have reduced.
On XX/XX/XXXX, I made the mortgage payment of {$1800.00} as demanded by LoanDepot, to avoid a late payment, while I tried to resolve the causes of this sudden mortgage increase. That payment reduced my mortgage to {$1600.00}, netting me a refinance savings of only {$99.00} from my previous mortgage of {$1700.00}.
After complaining to several officials at LoanDepot, XXXX XXXX, Servicing, Escalation Resolution Specialist, on XX/XX/XXXX, acknowledged that the tax amount used at closing was incorrectly used and therefore a refund is being sent to you ( See attached LDAdmission ). The specialist, concluded that the amount of the refund is {$6.00} ( See attached LDResolution ). LDs resolution had added insult to injury.
Had I known that my refinanced new mortgage would be reduced by only {$99.00}, I would not have paid over {$6000.00} to have it refinanced. The benefit was clearly not worth the cost to me. In addition, my mortgage increased from {$270000.00} to {$280000.00}, adding an additional {$10000.00} to my mortgage. There has been no reasonable benefit to me in this refinance transaction with LoanDepot for the money I paid. I believe that what LoanDepot did to me was unethical, if not criminal. I feel like I have been robbed. At a minimum, I believe that I should be refunded the entire amount that I paid to refinance my loan with LoanDepot ; thats over {$6000.00}. The refund that LoanDepot offered me as resolution, {$6.00} does not compensate me for the financial expense I incurred, resulting from their mistake. And, it does nothing to discourage LoanDepot loan officers from repeating said mistake.
I appreciate the Consumer Financial Protection Boards assistance in resolving this matter.
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| 08/31/2016 |
Yes |
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- Settlement process and costs
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Web |
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Here are the problems i have outlined with the mortgage company, Imortgage.
& gt ; The following is to advise why I am not set to close on on the deal provided to me yesterday. Purchasing a home is a XXXX in a lifetime transaction and for many folks, an audacious task. On or about the time I signed all of the original loan documentation, I was offered a rate of 3.875 %. At no point did I agree to a 4.25 % rate. As of today, the interest rate on XXXX XXXX XXXX ( FHA ) loans is 3.625 %. Why was I not offered this rate?
& gt ; & gt ; Imortage claims on their website that they have an " unwavering commitment to excellence in these XXXX key areas ... proven track record, financial strength and integrity. '' Taking seriously, the last key area, I trusted Imortage to guide me through the process of buying a home while taking advantage the Down Payment Assistance Program ( DPA ), considering I was failed by XXXX Mortgage. Even though I provided Imortage with all the documentation needed for a timely and prompt process for my loan approval and DPA, I found myself being ignored when asking about the status of my loan. After countless calls for follow up that were met with promises of prompt return calls that never arrived, I was denied the opportunity to utilize another mortgage company that could actually deliver on my desire to take advantage of the DPA program. This denial stem from the fact that for 3 weeks Imortage did nothing to move my loan process forward. As a result of 3 weeks wasted, I was unable to take advantage of the DPA program or the bond program since I am a first home buyer. I want to underline the fact that there was plenty of time for Imortage to complete the work they said they would do and to this day no one in imortage can explain why 3 weeks were wasted resulting in the use of DPA to be off the table for me, considering my appraisal and inspection were previously completed.
& gt ; & gt ; I am comfortable with saying that as a result of imortage 's lack of efficiency and lack of integrity, I feel forced to accept a deal that does not meet the budget goals I had planned. It goes without saying that I am not pleased with the decisions, or lack of thereof, made on my behalf.
& gt ; As of date, all parties involved are aware that the house requires some repairs that the seller does not want to take care off. As a result, I do not have any power to negotiate, nor do I have the financial power to make any fixes prior to moving. Imortgage offered me, what was explained to me as a premium credit of {$3700.00}. After careful thought, over a 30 year period, Imortgage is earning a XXXX interest on an alleged {$3700.00} credit towards closing cost. This was not explained to me it was a loan and not a noble offer to assist with closing for l mortgage 's negligence for me losing the benefits to DPA. Additionally, I feel you exercised a poor business practice when you offered a 4.25 % interest after offering an initial rate of XXXX. It was explained yesterday that I am to claim this additional interest as Tax deduction ; however, as it stands, I will not accumulate enough interest to have a deduction for {$11000.00} for schedule A. Furthermore, I can not believe that this credit was done in my best interest.
It is clear that Imortgage failed to execute in a timely manner, never advising me of any issues that could have led me to use another company that could actually deliver on my requests and what was promised to me as their client within the time frame agreed with the sellers of the property. This is my first attempt at buying a home and this experience has been extremely frustrating and truly unbearable. I have done everything requested of me in a timely fashion and while I am aware that buying a home and dealing with all involved parties can be impudent, this experience has left me very unsure and suspicious of what I am being offered.
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| 05/03/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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Loan Depot used predatory lending practices when dealing with us. For the last year we have been trying to work something out with our loan. I had been XXXX and we desperately needed to refinance our home for extremely needed home repairs. The loan officer who came to our house steered us into getting a refinance and taking out an extra {$5000.00} for the repairs. He told us it was a golden opportunity. He did n't bother to tell us that it would not be paid off even close to my husbands retirement. He pretty much did everything and anything to sell us on this idea. So we did it. We got our home of 30 years repaired. Then with my medication and all the other bills plus our {$850.00} monthly mortgage soon got to be way more than we could handle. Loan Depot declined us twice for the HAMP program. For two completely different reasons. Then even after we were told that our home was safe until at lease XXXX XXXX. We were notified on XXXX/XXXX/XXXX that our home had been sold via a trustee sale that day. We had just submitted ( again ) the paperwork for a modification. We were still in active review. We were mortified and horrified. Our home was sold while we were still trying to get some sort of actual loan modification that would keep us in our home. Loan Depot, after working with us for over a year had only offered us a reduction of only {$40.00} off of our mortgage. With our mortgage taking almost half of my husband 's income every month. We just could n't do it. A forty dollar reduction in a mortgage payment that large was absolutely no help at all for us. Then to top it off as an additional slap in the face we received a loan statement ( demand for payment ) on XXXX/XXXX/XXXX. I was outraged and we are utterly lost on what to do. What were we supposed to do with that? Especially because our home had already been sold before we ever even got it. They sell our home and demand payment after doing so. Ridiculous! I have enclosed the document and the envelope it came in. I have marked on it the day it was received. I am pretty sure that they did n't even mail it until the sale was already final. We were getting ready to file a b/k to lock up the property for at least 5 years and file a big suit against our lender for everything they put us through from the time we refinanced until the current time. They were made aware of both of these facts. Then with no warning our home was gone. How long do we have before we can file a huge lawsuit against them for basically stealing our home. They have lied, cheated and misrepresented since the refinance. Walking all over the laws and us. What they have done to us is illegal, immoral, sneaky and just plain bad business. I 'm sure we should have some legal recourse for them stealing our home. But I felt that we should report it here first. Maybe they are willing to void the sale or do something to remedy this situation.
The first time they denied us the HAMP it was on the grounds that we had purchased the home within the last few years. When we showed them the deed that we had owned the home since XXXX, they just came up with more excuses and no help at all.
Also we had equity built up in the home and they did n't even offer to do anything for us that would work with the equity. They have trashed our credit over this. Therefor we are even able to think about buying another home. Not to mention all the ramifications of the illegal sale of our property.
XXXX and XXXX XXXX XXXX/XXXX/XXXX loan # XXXX phone XXXX I do n't know how to attach the bill we received on XXXX/XXXX/XXXX demanding payment by XXXX/XXXX/XXXX. But if you will tell me how, I would love to send it. I do n't know how we were supposed to pay by XXXX/XXXX/XXXX on a property that had already been sold at auction on XXXX/XXXX/XXXX. I also do n't know how the sale was allowed to proceed when we were trying to work something out with them.
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| 11/17/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I applied for a loan with Imortgage Loan Officer XXXX, I meet with XXXX on XX/XX/XXXX. On XX/XX/XXXX I was closing at XXXX. However I never heard anything from anyone. Here is a brief of the incident that happen on XX/XX/XXXX. I sent XXXX an email due to he would not answer my calls or texts. Per our conversation that we just ended about 1hr 45min ago. You sent me a text asking me the lady I talk to at the branch and to have her contacted you. After I have been to that XXXX 2x today both times I ask you over 5x did you want to talk to the people at the bank so you can hear what they said me regarding my request. ( You stated than why would you want to talk to them ). I then stated since it seems like you guys thinking I 'm lying you can hear it from the bank Manager yourself. So you refuse to talk to hear. However you sent me a text an hour later asking to speak to her. As though I gave you different information, however, you were mistaken. Basically, you made me feel like I told you some untruths or did not give you all the details regarding my Cashier 's check for {$3000.00} that I explain to you when I 1st gave you my loan. When in fact, I was upfront with everything regarding this loan and I provided more information than what was requested from me. ( You told me that day to hold on to the check and it would n't be an issue ). I went to the XXXX that my sister originally got the Cashier 's check from to ask them if they can assist me on giving me proof the cashier 's check was cash. They stated the exact same thing the XXXX stated that I cashed the check at and provided me the number for customer service at XXXX. The same number I gave you earlier so you can contact them. When I called in the branch with the Manager they stated that my sister will have to call them due to it was her account that the money was withdrawn from. My sister is still in XXXX. Also you stated that the XXXX used their creative minds to come up with the story that how they do n't know someone else gave me {$3000.00} and I got another cashier 's check. Okay let 's make sense to this. Why will I pay XXXX for giving me a cashier 's check when I get them free from my bank? Also I had to go to my bank anyway to get the cashier 's check for {$330.00} to go with my money that I had since XXXX/XXXX/15 before you ever had my loan. So I 'm going to get money from someone for {$3000.00} and have a cashier 's check written out to me for {$3000.00}? Still confused. I am extremely offended that you or the XXXX will make up some crazy story that is invalid and untrue based on how someone else is thinking, accusing me of something that never happen. Please understand, I do not hate anyone at this company. I just regret doing business with you. I am simply dissatisfied with the service, LACK of consistent communication, mis-communication. The processor responding to what he wanted to, you answer my calls when you felt like it and the list goes on. You also stated they needed another credit supplement for things the XXXX requested from the processor and stated that it was n't my fault it was the dumb a # # processors. Because the XXXX sent me the credit report and it had XXXX trades on it. The reason the XXXX was requesting this is observed due to he/she want to see if I was making my payments on time. Which you can clearly see that on the credit report that was 1st pull, When I communicate with you on Saturday you did not indicated nothing additional that I needed to close my loan after I sent another bank statement from XXXX XXXX for XX/XX/XXXX to current. I had to hear from the Seller AGENT that I was n't closing. The next day I got a call stating the UW is declining my loan due to I refuse to provided documents which is a lie. I provided everything they request and never refuse to provide documents. I still have n't rec'v my decline letter as of yet. I need help.
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| 11/01/2016 |
Yes |
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- Settlement process and costs
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Web |
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I was pushed into taking a higher interest 'premium mortgage ' because my lender said that was the only loan I could qualify for with my debt to income ratio despite having been approved at a higher amount previously under lower rate regular FHA loan for a different property. After the sale of my home my lender said in order to get the loan to go through I had to allow title to take possession of the proceeds of my home to payoff the agreed to amounts in order to meet the required debt to income ratios, I agreed and wired them the money. Prior to close XXXX requested statements of all of my debts to which I obliged, however later the unpaid creditors disclosed they never received formal payoff requests from the lender error # 1. I received the final CD 3 days prior to close as required by law which was signed off by the lender and I combed over all the numbers for the payoffs which matched accordingly minus XXXX agreed to credit card which was n't discussed. I approached them and they said it was a change they decided to make so I trusted that they knew what they were doing. I was still going to only be left with XXXX credit card to pay after the close, paying off my car and all of the other credit card debt from the sale of my home while still closing on the new home. When I arrived at the title company 3 days later to sign the final documents in a rushed appointment I was told I would be receiving a refund check. When I questioned why my lender and the title agent stated that it was probably due to the credit card that was n't paid but that it had been reviewed and combed over thoroughly. Something did n't sit right though and I continued to question it. I called both the loan officer and the title agent leaving XXXX total messages over the course of a two week period hoping to resolve this and never received a call back. Meanwhile I had no refrigerator and my son needed furniture, my real estate agent assured me it was fine to cash the check. I went to title to pick up the check and the title agent was unavailable. Two and a half weeks go by and I receive a call from the loan officer stating they made a mistake and the monies dispersed were needed to pay off the debt because someone keyed a " XXXX '' in the thousands position rather than a " XXXX '', I was appalled the money was spent. The loan officer began to instill fear in me that if I could n't come up with that money then I would lose my home because they would n't be able to sell the loan. A week later I get a call from the lender that held my car loan which was supposed to have been paid off and I found out they never requested a final payoff nor did they pay that amount when I sent it to them the lender sent the title company the Principal amount of the loan leaving that remaining balance on that debt as well. I went back to the mortgage lender on a three way call with XXXX XXXX in which the loan officer got irritated for being called out on his error and proceeded to disclose my personal financial information and the dispersement details to XXXX XXXX rather than resolving their error or providing a solution in perhaps utilizing their error and omission insurance. I receive a call from the Sales Manager a couple weeks later saying that she was heading out of town but that they ( XXXX ) have talked to upper management and they really care so they will be taking care of this since it was their errors. Several weeks go by again and I hear nothing. I reach out again only to receive a response that flat out tells me they are not going to do anything but cover themselves. I get no details as to what that means, did they change the final CD? Did they adjust the debt to income? Then why did I have to have the Higher " XXXX '' if they could have done this to begin with? What is in place to protect buyers from lenders, who bails us out when they fail to have integrity?
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| 03/23/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
Older American |
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I recently contacted Loan Depot and was put in touch with XXXX XXXX XXXX and received an introductory email from him on XX/XX/XXXX. I later called him and discussed, at length, my desire to do a VA REFI consolidation loan to pay off my existing credit card debt. As I told XXXX XXXX, this was my secondary reason for wanting to refinance my home. The primary reason was due to my desire to change mortgage lenders. I explained to XXXX XXXX, that for over five years, XXXX repeatedly refused to mail financial and other correspondence to me at my designated mailing address and continued to send this information to my property address. This was subjecting my financial information to compromise by persons rifling the mailboxes and/or unknown persons receiving my improperly cased mail from the postal service. I was a victim of identity theft during the late XX/XX/XXXX and law enforcement requested I set up a secure postal address from which to receive my mail. I was constantly being harassed by XXXX in this regard and finally contacted Loan Depot. During my first five ( recorded ) calls to XXXX XXXX, I made it very clear to him ( and XXXX XXXX XXXX. ) that before continuing with this refinancing of my home, I wanted assurances that this same mailing fiasco would not happen with Loan Depot. So, I requested to know from XXXX XXXX, if he could enter my mailing address as the primary address, include a note to only send mail to that address and notify all parties and agencies involved in the REFI that NO mail should be sent to my property address under any circumstances. XXXX XXXX told me he could do that and claimed he had done so when we next spoke on the phone. He also told me not to worry about anything, that he had done as I requested and I had his assurances that what I experienced with XXXX would not happen with Loan Depot or the servicing agent. I was told that everyone involved with my loan would be properly informed of the correct address for mail. I had the same conversation with XXXX XXXX, when he took control of the loan from XXXX XXXX and he told me in a phone conversation in late XX/XX/XXXX, that my correct mailing address was in the system along with a note on where to send my correspondence. I felt assured that I would not experience the same mailing issues I had with XXXX and relied on the promises of both men not to worry about the matter anymore. I trusted what they told me! However, on XX/XX/XXXX, I contacted XXXX XXXX by email and told him that I did receive the copies of my loan disclosures at my correct mailing address, but had not yet received my new loan payment documents. I told him I was concerned about missing my first payment and wanted to get things rolling. He sent me a reply that I should have the documents by XX/XX/XXXX. When I did not receive the documents by XX/XX/XXXX, I called the customer service line as instructed. I was informed by XXXX that my property address was the only address showing in the system and there was no note regarding the mailing of documents to me. The point in this matter is that I was lied to by several of your employees or agents in order to secure a refinance on my home through Loan Depot. If it is possible to undo this loan I would do so right now, because I feel I have been intentionally deceived by a financial organization for their own profit. If I had been told by these men that no assurances could be provided about my address then I would not have gone forward with this loan. The loan was authorized by me to proceed based upon the assurances and promises of these two men, which has since been proven to be a lie. It does not matter if there is one system or five systems involved in this issue. What matters is that I was assured that EVERYONE involved in my REFI and servicing of this loan would be notified as to the correct mailing address, which clearly was NOT done.
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| 05/14/2021 |
No |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/XXXX - I signed docs for refinance through Loan Depot. My Senior Loan Officer was very efficient and handled my application. Very well. However, at signing, I had to have the notary come out 3 times due to errors.
XX/XX/XXXX - I was told that via email from Loan Depot that my first payment would be due XX/XX/XXXX. The documents from Loan Depot stated my first payment was due XX/XX/XXXX. I paid my first payment XX/XX/XXXX to be safe. Later Loan Depot contacted me and I signed an Addendum correcting this error.
Early XXXX - I received a notice from my Home Owners Insurance that Loan Depot had not paid them. I immediately sent an emergency payment until the matter was corrected with Loan Depot.
Early XXXX - I have made every mortgage payment on time. My loan was transferred to the New Jersey office between XXXX and XXXX. As soon as I was able I set up automatic payment with Loan Depot through Loan Depot.
XX/XX/XXXX - my statement showed no past due amount or anything due. I was set up with XXXX which had already taken money out of my account.
XX/XX/XXXX - I found out in XXXX that 3 reversals label Misapplications showed up on my account where 3 mortgage payments were transferred to either an escrow account or to a suspense account.
XX/XX/XXXX - I received mail from loan depot asking me if I needed help paying my loan, short sale information, etc. meanwhile, I am currently on an active auto pay schedule. Currently my auto pay says my next payment is due on XX/XX/XXXX. ( XX/XX/XXXX ). I contacted the collection department for Home Depot. They told me I had made all my payments on time but loan depot was sending them to a suspense account. After knowing this, they asked me a series of questions and then told me I had successful applied for a repayment plan, although I had not asked to apply for the program. This now shows as a request for a repayment plan on my loan depot account.
XX/XX/XXXX - I called Loan depot the next day and the first attempt I was on hold for over 35 minutes until I had to hang up. The second attempt I was on hold for 58 minutes until I was able to speak to someone. This person told me that my credit report Bureau would be notified that Loan Depot had made an error to try to reverse any damage they had done to my credit report. They also informed me that this matter would be fixed by XX/XX/XXXX.
XX/XX/XXXX I was contacted by Loan Depot to collect a debt. I informed them of the error and they looked into it and transferred me to someone I the wrong department, then to another department, then I was on hold for another 35 minute, and then when I was transferred againI was hung up on.
XX/XX/XXXX - I called in to Loan Depot and again was transferred to their debt collection department, and then transferred to their customer service department. The representative who helped me was very helpful and did everything she could to get me to a supervisor. She advised me not to make any payments at this time because of the chaos my account was in. And Informed me that due to the amount of errors that where on my account, a supervisor would call me the next day. I gave them two additional numbers and my email.
XX/XX/XXXX - I received a number that my phone acknowledged as spam. My apple update automatically selected to silence spam calls. They did not try any other number I gave them, nor did they attempt to email me. I called in and was transferred to a customer service Rep who could not help me. That hold time was only 20 minutes.
At this time, XX/XX/XXXX, Loan Depot still does not know what is wrong with my account, there may not have ever been an escrow account even set up ( the representative could not find one ), and they have repeated asked if I had set up any payment plans with them on forebearance, I have made all my payments on time. This matter is still not resolved.
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| 12/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I signed a loan with LOAN DEPOT in XX/XX/XXXX.
I have never missed a mortgage payment. My escrow account is with LOAN DEPOT as well. My Loan underwent an internal transfer from the LOAN DEPOT TEXAS Branch to LOAN DEPOT NEW JERSEY BRANCH in XX/XX/XXXX. PROBLEMS started happening here due to incorrect onboarding.
TEXAS OFFICE LOAN NUMBER XXXX NEW JERSEY LOAN NUMBER XXXX during loan onboarding the amount in my escrow account per my escrow analysis was {$1900.00} at the time in XX/XX/XXXX. After On boarding the new loan to the new jersey branch I was left with only {$500.00}. I am missing {$1400.00} here. And was promised it would be fixed but nothing has been corrected.
My escrow account has many REVERSAL AND ADVANCE fee 's that NOONE at loan depot can explain to me. I have had 4 x 1-4 hour phone calls with representatives trying to problem solve this situation. I have sent multiple emails through their portals and providing them with proof. nothing is getting fixed. instead - i am now scheduled for a very large extra payment into my escrow account. this whole process is stalling my refinance with loan depot as all the numbers are skewed.
In conclusion : my escrow payment is {$500.00} monthly. I opened my escrow account with {$1400.00} when I signed the loan with LOAN DEPOT. I never missed a payment.
{$500.00} X 10 Month = {$5000.00} plus {$1400.00} = {$6500.00} escrow payed Year to date Tax {$5900.00} Insurance {$920.00} {$6800.00} - this would mean i should only be short {$330.00} but LOAN DEPOT is showing a ESCROW SHORTAGE OF {$1800.00}.
Current Escrow Balance As of XX/XX/XXXX Learn More - {$1800.00} Escrow Account Payouts I have to mention another issue with escrow, that might be important to know in order to solve this problem. The issue has been resolved. Escrow made a payment to pay my property taxes XX/XX/XXXX in the amount of {$2500.00}. In XXXX I received a URGENT delinquent notice from the CITY. they never received the payment. That is when escrow company paid it again. Twice, but never put a stop payment on the first check that went out. Until I saw a advancement of {$2600.00} and started my investigation. I had to call the Texas office that NEW JERSEY didn't care to communicate with on my behalf - and ask them to send that money back. This took a lot of work and a lot of investigation skills. In XXXX i received the money paid back into my escrow account {$2500.00}.
Today as of XX/XX/XXXX my escrow is still Negative {$1800.00} Tomorrow a payment is scheduled. My monthly payment is set on auto pay for {$2000.00} plus an additional {$300.00} towards principle.
LOAN DEPOT CHANGED IT WITHOUT MY AUTHORIZATION and added an ADDITIONAL {$560.00} TOWARDS ESCROW making my XX/XX/XXXX payment {$2800.00}. why? how can they do that? and how did they come up with this number? everything is wrong and I TRIED EVERYTHING to get it fixed. please help.
{$2800.00} is paid on the payment due date.
Mortgage Amount : {$2500.00} Additional Principal : {$300.00} Total Payment : {$2800.00} Payment Frequency : On payment due date Payment Source : Checking Account ( XXXX ) Next Draft Date : XX/XX/XXXX Actual Due Date : XX/XX/XXXX ONCE this payment goes through I will be missing the new escrow pay in and pay out will look different : open escrow payment XX/XX/XXXX With {$1400.00} Plus {$500.00} X 10 Months ( XX/XX/XXXX - XX/XX/XXXX ) = + {$5000.00} XXXX escrow payment $ XXXX additional {$560.00} authorized by loan depot = + {$1000.00} TOTAL PAYMENTS MADE INTO ESCROW {$7500.00} TOTAL DISBURSEMENTS FROM ESCROW {$6800.00} disbursements made : Taxes XX/XX/XXXX XX/XX/XXXX {$5900.00} Insurance XX/XX/XXXX {$920.00} {$7500.00} - ( minus ) {$6800.00} = + {$730.00} is the correct number that should be reflected in my escrow account.
AS OF XX/XX/XXXX I AM REQUIRED TO HAVE POSITIVE XXXX ESCROW BALANCE.
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| 12/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
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I wrote to loandepot on XX/XX/XXXX to solve the issue that has been there for months!
Here is a copy of the email I sent to them : .I am writing to request correcting my mortgage payment record in XX/XX/XXXX for account # XXXX ( Property address in XXXX CA XXXX ).
Considering LoanDepot 's good reputation, out of my great trust, I engaged 3 mortgages refi with Loandepot agent XXXX XXXX XXXX ( XXXX ). In mid XX/XX/XXXX, the refi for these 3 accounts were successfully concluded. On Saturday, XX/XX/XXXX, XXXX XXXX XXXX wrote me with her team supervisor XXXX XXXX XXXX cc'ed ( Screenshot of the Email attached below ) informing that my loans were being sold.
In early XXXX, in order to understand where things are, payment set up details, I called customer service. LoanDepot specialist XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX ; XXXX ) XXXX ext. XXXX ) answered my questions and told me that given these XXXX loans were sold, according to the Federal Law, there is a 60 day protection period for the accounts transfer, which means no late fee, no interests, no late payment record will be applied to my these accounts. He said it is perfectly fine to combine two months payment in one as long as its within the grace period and I dont " need to worry. To make sure what his advice is accurate, I found the Official Interpretation on Consumer Finance Regulation 1024. 33 ( c ) " Borrower payments during transfer of servicing '' quoted from consumerfinance.gov, ( Comment for 1024.33 - Mortgage Servicing Transfers | Consumer Financial Protection Bureau ( consumerfinance.gov ), which clearly verifies what I was informed by your specialist.
In early XXXX, I then made all my 3 loan payments covered both XXXX and XXXX dues on the same day within 20 mins. I received system generated notifications showing all these 3 payments were received by LoanDepot on XX/XX/XXXX ( screenshot attached below ). And as expected, in the following month statements, there is no late fees nor penalties applied to these accounts since my payments were received within the grace period. ( Concerned account XXXX statement screenshot attached below ).
Surprisingly, during a background check including credit report by my potential employer, it was found that this loan account # XXXX has a " late payment '' mark showing up in credit report agencies ' record. This error resulted in a significant decrease of my credit score and even more devastating, my employment process pending.
I, therefore, request correction of this error and resolve this issue with the credit report agencies. I understand that this loan ( along with another one ) was sold to XXXXXXXX XXXX in XXXX. But the previous inaccurate record still is attached to my credit report. I absolutely can not afford this error to continue impacting my finances and my career in the year to come.
Below is the originally email by loan agent XXXX XXXX : Inline image On Saturday, XX/XX/XXXX, XXXX XXXX PST, XXXX XXXX XXXX wrote : Hi XXXX, Your loan was sold and this is your new loan number and the servicers contact information.
XX/XX/XXXX loanDepot XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX LOANDEPOT-XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX loanDepot XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX LOANDEPOT-XXXX XXXX XXXX XXXX XXXX XXXX Retail XX/XX/XXXX loanDepot XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX Retail the new servicer XXXX then try calling loanDepot customer service at XXXX, between the hours of XXXX XXXX and XXXX XXXX XXXX Please let us know if you have any questions.
Thank you!
Apply Now XXXX XXXX XXXX XXXX # XXXX Loan Consultant Icon ( XXXX ) XXXX office ( XXXX ) XXXX cell ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | loanDepot XXXX XXXX XXXX XXXX XXXX XXXX XXXX, California XXXX XXXX XXXX State Licensing : CA XXXX # XXXX
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| 03/29/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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I bought my home in XXXX with an FHA mortgage loan that is held by Loan Depot. Not long after purchasing the home I had a temporary and unexpected hardship when my mother 's XXXX took a turn for the worse which led to me missing a significant amount of work to care for her till she passed. I have been trying for close to one year to resolve the matter of missed payments with Loan Depot and feel that they have been kicking the can down the road. It took several months for them to assign a representative to work with us -- once we submitted our paperwork it was lost and misplaced several times until a review was finally conducted. We were told we were denied ( no reason given ) and we asked if we could appeal. they told us no, just apply again. We took their advice and it took about 5 months of back and forth before a review was finally conducted. Once again Loan Depot is saying there are no options. This is an FHA loan insured by HUD and there are multiple programs available for homeowners in our situation. Our temporary hardship is over and we earn a good living and are able to resume making payments on this loan, but XXXX XXXX is saying there are no options for modification, repayment plan, partial claim or special forbearance so we must short sale. My issue is they have not given us the income information that was used to determine these findings. I have talked about our income with a homeowner assistance counselor and was assured that with our income we DEFINITELY qualify for help. I believe that Loan Depot is intentionally steering us to foreclosure or short sale even though we have sufficient income to afford our payment.
I bought this property about 18 months ago as a home for myself and my wife and our XXXX young children. I had a good paying job doing XXXX XXXX, and was able to earn a nice XXXX on top of my regular pay. My wife was working also as a XXXX XXXX and we had tenants occupying the other unit of our property. Unfortunately, just a few months after buying the home, my mother 's XXXX took a turn for the worse. She was deteriorating fast and there was no one to take her to the XXXX treatments, XXXX, follow up visits with the doctor as I am the only family and she was XXXX and unable to get around. As a result I missed a lot of work and my income declined. I missed a couple of payments and thought I could easily get caught up. Not long after we lost the tenants from the other unit and suddenly I was in a tough spot. My mother got worse and finally passed in XX/XX/XXXX. Besides missed time from work and additional expenses to take care of her financial affairs there was an emotional cost as well.
I have been back at work full time for several months and digging out from this hole. As explained I began trying to deal with the Loan Depot agents and it took several months to even get someone assigned to our case. A review was conducted in XX/XX/XXXX and we were told that the application was denied. We tried to appeal this decision but were told instead to apply again. We went through the same rigorous process to get someone to actually review the paperwork. We are aware that government loans backed by HUD have several programs available for struggling homeowners in our situation, including modification, partial claim, special forbearance and repayment plan. I recently received a letter from Loan Depot, claiming that I qualified for NOTHING, and that the only option was short sale. No inputs were provided, no detailed assessment of the income used to come up with these decisions, and I KNOW we have sufficient income to afford a fair payment and feel that Loan Depot is purposely steering this loan to foreclosure instead of conducting an accurate review. We want to save our home, and we know we qualify. We need Loan Depot to work with us, not against us.
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| 03/21/2022 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I accepted employment with loandepot, XXXX under very, very defined terms. After negotiating with those terms made clear and accepted by the brand-new manager and recruiter, an on-line contract for employment. I was working and was told I needed to sign it right away so I could start within a certain cycle of new hires. Not expecting anything to be added that we had never discussed, I quickly opened the document and e-signed it sending it back to the manager right away. It is my fault for not reading the contract in more depth. It was hard to read online and I did not even think to look for anything that had not already been discussed.
Once hired and onboarded with loandepot, XXXX I absolutely was excited to get through training and start living up to the terms of what I thought was our agreement. Not one of the things I had been promised worked out. They were inducements to get me to come on board. I guess they figured that I would stay anyway. I left a very good job in the field to come to work there. Had those terms been honored I would have stayed. I stayed several months trying to get a straight answer regarding where the breakdown was in communication. I was mis-led into believing that the things promised could still be worked out. I was totally deflated and realized that without those terms I could never achieve what I thought was a great career at loandepot, XXXX. My second mistake was not leaving immediately once I realized the dishonesty of their newly hired manager. I was devastated.
I was stunned when I received an email from XXXX XXXX at loandepot, XXXX stating that I had agreed in advance to re-pay any advancement of a draw since I left the company early. Double whammy here. I understood the money being paid to me for the first few months was a salary, like a training salary. Second, I had never even heard of any pay back being required.
And so I started negotiating with XXXX XXXX with loandpot, XXXX Below are the facts of the story at that point.
The facts are : 1. On XX/XX/2022, XXXX reported to XXXX and XXXX a Collection on my credit file. This is false. I have never been served any papers regarding any debt with LoanDepot or XXXX.
2. If there is any action taken for Collection it would be considered to be filed for after this information was reported to my credit file at XXXX and XXXX.
3. After discussing with your representative, XXXX, that I was still disputing that I owed any money at all, she advised me that if I got on a payment plan with XXXX until I could obtain legal advice that would hold off any Collection activity. This monthly payment activity was suggested as a way to have the time to seek legal advice. I am attaching the initial outline of the payment plan set up as communicated by email. I am also attaching my receipts as evidence that all payments have been made through XX/XX/2022. XXXX stated to me that if I was making good faith payments that would keep any potential collection from being reported. I set that plan up in good faith and yet XXXX proceeded anyway to report false information with two major credit bureaus.
4. I tried to negotiate with loanDeport representative XXXX XXXX for months. She would not accept any of my offers. She flatly refused to give any counter offer.
5. I have tried several times make an offer to XXXX representative XXXX. My last offer was made XX/XX/2022, Friday ) for {XXXX} plus any payments already made. XXXX stated that I owed much more than that and because of that they could not present an offer to their client ( loandepot ).
6. That XXXXI refused to present any of my offers to loandepot. Reference was made to my offer as being too inadequate to present to loandepot. I have tried to negotiate a mutually beneficial sum.
Then I discovered the collection I had no idea about.
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| 08/05/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I work for XXXX XXXX XXXX XXXX, and due to a significant loss of income, I requested a forbearance - which ended in XX/XX/2021. Once I reached the end of my forbearance, I immediately contacted my loan Servicer, LoanDepot, and applied for a Partial Claim. I received my ( initial ) Partial Claim documents on XX/XX/2021, and my documents were received by my Loan Servicer on XX/XX/2021. On XX/XX/2021, I spoke with a LoanDepot Representative, Mr. XXXX, at XXXX XXXX ; regarding my Partial Claim. This Representative informed me that he shows the documentation was received by XXXX but is not updated in their system. I informed the Representative that I received an email stating that the documentation had not been received. This Representative informed me that XXXX shows that the documentation was delivered to Loss Mitigation on XX/XX/2021 - XXXX Tracking # : XXXX. On XX/XX/2021, I again contacted loanDepot regarding my Partial Claim status not being updated in my online account. The Representative sent an email to Loss Mitigation regarding, updating my account to reflect Partial Claim approval - XXXX Tracking # : XXXX. On XX/XX/2021, at approximately XXXX XXXX, I mailed, via XXXX, a ( new ) set of Partial Claim documents via XXXX On XX/XX/2021, I confirmed with XXXX that loanDepot received Partial Claim documents - Signed for by : XXXX XXXX. On XX/XX/2021, I spoke with Representative, XXXX, at LoanDepot, regarding the ( second ) Partial Claim. XXXX stated that the documents were not received by LoanDepot. On XX/XX/2021, I contacted XXXX to obtain Written Confirmation for receipt of Partial Claim documents - I confirmed with XXXX that these documents were received by LoanDepot documents on XX/XX/2021. On XX/XX/2021, I spoke with a Representative at loanDepot, agin regarding my Partial Claim status. This Representative informed me that the documents were received but reissued due to an error with Notary page. I explained to the Representative that Ive spoken with two other Representatives, and both times, I was not informed of this issue. The Representative stated that she would email Loss Mitigation outlining my explanation of the events that occurred and would forward me a ( new ) application for Partial Claim. I informed this Representative that each time there is an error, and information is not communicated to me, the Borrower, accurately, that the amount of my Partial Claim increases. The Representative informed me that she would mail me a new application. I asked to make a payment on my mortgage account ( for XXXX, XXXX ) and was informed by the Representative that I could not make a payment unless I remitted payment for the full balance on the account.
This Representative instructed me to contact LoanDepot, in 7 business days, if I have not received the new application or heard from Loss Mitigation. On XX/XX/2021, I called LoanDepot, and spoke with Representative, XXXX XXXX. I explained the situation and details that have occurred since XXXXXXXX XXXX. I further explained to this Representative that I am still in possession of both duplicate sets of Partial Claim documents. This Representative informed me to call back mid-afternoon the following Monday if Id not heard back from her personally.
Today is XX/XX/2021, I have contacted LoanDepot on several occasions since my last contact with a Representative on : XX/XX/2021. To date, I have not received an additional application, not have I received any correspondence from the Lender regarding my request to escalate this issue.
As the Borrower, I have done everything within my power to rectify this issue, with no success. I fear foreclosure due to their incompetence - in addition to negative reporting to the credit bureaus.
I would appreciate any assistance in rectifying this matter.
Thank you.
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| 11/10/2020 |
Yes |
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Web |
Servicemember |
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This compliant is from my recent mortgage with Loan Depot The loan officer this compliant addresses is named XXXX XXXX with Loan Depot XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX, his NMLS ID IS XXXX, During the second week of XX/XX/2020 I spoke on the phone to loan officer XXXX XXXX with Loan Depot.com LLC. He offered me a mortgage rate of 2.75 % if I would finance my mortgage with his company and I agreed. I asked for this rate in writing and he stated no problem. He sent me a link to pay a {$4000.00} earnest deposit and assured me I would get the money back at closing. Several weeks passed before I received any documentation and only after I continued to ask he sent documents but the interest rate was not 2.75 % rather it was 2.875 %, and showed a purchase for one point at the cost of over $ XXXX dollars this was the first dishonest tactic by XXXX XXXX . When I questioned the mortgage rate it became more difficult to contact him and he again assured me the point would be taken out at the closing and I would not be charged for any points. Again XXXX was dishonest because I was charged for a point against my wishes. I made it clear I was not purchasing any points for the rate he gave me because my credit rating was XXXX, Excellent, he agreed but again was dishonest. My realtor XXXX XXXX, with XXXX XXXX XXXX, PHONE NUMBER XXXX, she can verify my statements because she was struggling through out the loan process to help me understand what was happening with my loan because of no communication from XXXX. XXXX assured me he would refinance my Virginia home which would allow me to utilize my veterans benefits of XXXX money down, this was necessary because my Virginia home was VA financed as well and I did not have enough VA credit to purchase the home in Florida. After several weeks XXXX informed me he was turning the Virginia refinancing over to a loan officer in XXXX VA named XXXX XXXX. One weeks before my scheduled closing on XX/XX/2020 I was able to contact XXXX after numerous attempts, after I asked him about the refinance on the Virginia home it was at the point he informed me it wasn't going to happen and I would have to bring approximately XXXX XXXX to the table. I asked him why hadn't he informed me sooner so I could have use other options to pay off the {$13000.00} that would fix my debt to ration issue they had, he pretty much just stated he had been busy and always gave me some excuse that was not beneficial to me. On XX/XX/2020 I asked XXXX if I was closing on XX/XX/XXXX and he stated yes, I have proof. I drove a 26 ft. XXXX truck 13 hours to arrive in Florida timely only to discover from my realtor I would not be closingon the XXXX, XXXX never told me anything. I truly felt as if my back was against the wall, the loan company had my XXXX deposit and stated I would lose it if I backed out the process because of the dishonest tactics by XXXX. My furniture was sitting in a XXXX for three days in front the house that I did eventually purchase after having to bring {$25000.00} to the closing.
My compliant is that I should of received the 2.75 rate I was promised by XXXX XXXX which was the reason I agreed to go with his company, 2nd I should not have been charged for a point I never agreed to as part of my closing, 3rd I should have received my {$4000.00} deposit back as agreed by loan officer XXXX XXXX, 4th I should not have been put in a position to have to pay {$25000.00} to close when I have veterans benefits to avoid this, but because of the deceitful tactics by the loan officer I was not afforded the opportunity to fully use my veterans benefits. Because of the actions and deceitful behavior of loan officer XXXX XXXX me and my family experienced a tremendous amounts of XXXX and XXXX to include a financial setback that was unnecessary.
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| 03/19/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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We closed our home on or about XX/XX/XXXX. The development was financed by imortgage. At the time of purchase we were made aware by both the builder and imortgage that the development was subject to a special tax by the local school district and since both the mortgage company and the builder had closed several houses previously, the special tax rate would be included in the our mortgage. We signed off on a declaration acknowledging the special tax. This process started sometime in XX/XX/XXXX at which we signed our first packet containing the good faith estimate, which was to include the special tax rate. We were quoted at around {$1300.00}. In early XX/XX/XXXX, we put a good faith deposit of {$1000.00} to hold the home. Towards the end of XX/XX/XXXX or beginning of XX/XX/XXXX we were told that our original packet had expired and we needed to resign. We went in and resigned the packet that contained the mortgage payment quoted at around {$1300.00} to include the special tax rate.
Later, we began getting calls from our realtor that the builder was threatening to sell the home to someone else because imortgage still had n't closed the loan. At that time, I was informed that our loan packet never made it to underwriting and it had been sitting on the processor 's desk for nearly two months.
On or about XX/XX/XXXX, we received a call that the loan had finalized and we would close on our house by Friday, XX/XX/XXXX. On or about the XX/XX/XXXX, we signed the closing documents for our new home, which again, included the mortgage payment of about {$1300.00} that was supposed to include the special tax.
imortgage serviced our loan until about XX/XX/XXXX at about {$1300.00} per month. In or around XX/XX/XXXX, our loan was sold. Sometime in XX/XX/XXXX we received an e-message that our loan payments were not sufficient to cover all taxes associated with the home and that our payments would be increased to about {$1600.00} per month starting around XX/XX/XXXX. I called the representative to inquiry about what happened and I was told that since buying our loan, the escrow account was always negative and after the yearly assessment, it was determined that we were under paying and our mortgage payments should have never been around {$1300.00}, they should have always been above {$1600.00}.
I then called the agent for the builder whom confirmed that imortgage was well aware of the taxes associated with my property because of prior closings and because imortgage financed the project. The agent confirmed that no one in the development was making payment as low as we were and we should have never received payments that low. After speaking with her, I was able to contact the mortgage broker we worked with at imortgage ( whom left the company after we closed ) and he also confirmed that it was a well-known fact at the mortgage company that the estimate payments on all documents for our development should have been close to {$1600.00}. He acknowledged that a huge mistake had been made and that the loan should have never been allowed to close with the incorrect information.
We are now stuck in a home that we no longer enjoy. We are paying well over what we were willing to pay for our home. The only reason we bought the home is because we relied on the information given to us by imortgage for roughly four months. The information turned out to be false because the payments were misrepresented. I understand that payments are never accurate because taxes ca n't be definitively computed ; however, the problem is that imortgage financed the development we purchased in, sold numerous homes in the development, and had previous knowledge that the mortgage payments for the development were higher than normal and negligently closed our loan to our detriment and damage.
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| 04/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I would like to file a complaint about the absolutely unprofessional conduct of Loan Depot in processing a loan deferral following a XXXX FEMA mortgage forbearance.
Our home was badly damaged by the XXXX XXXX. Loan Depot called asking me if I wanted to go into a FEMA forbearance. I said I would think about it ; in the meantime, they processed it for me automatically.
It did end up being helpful, as our damages were close to $ XXXX and the insurance process is still playing out.
After my XXXX forbearance period was over, I called to request a deferral and was approved. The escrow numbers seemed incorrect, and after trying for several weeks, I spent more than an hour on the phone going over the numbers with first a customer service agent and then a supervisor, XXXX XXXX, who agreed, after we went over everything line by line, that In the meantime, as directed by Loan Depot, I made payments of {$2600.00} on XX/XX/XXXX and XX/XX/XXXX. XXXX told me that the XX/XX/XXXX payment would go towards my XXXX payment and that on my XXXX due date he thought I would owe {$100.00}, the difference between that amount and my new payment, {$2800.00}. He promised to get back in touch with me in a few days after he reached out to the escrow and loss mitigation numbers to figure out where the errors were.
Througout XXXX, I tried to get in touch with him via both phone and email to get the answers so that I could nail down my finances and what I would owe in XXXX. When he refused to return calls or emails I began calling Loan Depot -- the customer service agents always promised me a supervisor would call and none did.
At the beginning of XXXX, I called Loan Depot once again to find out exactly how much I owed and to make the payment. The customer service agent could not tell me exactly and promised a supervisor callback ( recognize a theme? ) I never received one, and kept trying to call/email XXXX XXXX XXXX
Later in XXXX, I received a second deferral offer from Loan Depot telling me I needed to call and accept within a few days. I called and spoke with yet another customer service agent, telling him that yes, I definitely wanted to accept the deferral, but I did want to go over the numbers with a supervisor -- and that most pressingly, I wanted to be sure that my {$100.00} payment was correct and that I would not be considered late with any payment. He assured me that it was correct, I didn't owe anything, and he promised that a supervisor would call me back. You can guess what happened -- no one called me back.
Yesterday morning ( XX/XX/23 ) I received a phone call from Loan Depot and I hoped it was a supervisor, but it was not ; the woman who I spoke with promised that a supervisor would call me back this morning ( XX/XX/23 ). I did receive a call -- from another customer service agent. I told them that I absolutely needed to speak to a customer service agent and that I would wait on hold. I was finally connected with someone, XXXX XXXX, from " Default Prevention. '' After speaking with him for some time, I learned that my account was now considered late and that I had owed the entire {$2800.00} for XXXX.
I am really confused, and upset. I spent the mortgage funds for XXXX on necessary replacement items for our family. There should be recordings of Loan Depot personnel assuring me that my payment due for XXXX was {$100.00}.
The most mind boggling part of all of this, to me, is that this entire process has taken place via oral communication over the phone with a variety ( at least XXXX? ) of customer service agents and supervisors, that there has been no official document for both parties to agree to and sign, and that there is no way for me to get directly in touch with the actual loss mitigation department.
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| 07/08/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I sold my house in XXXX, IL on XXXX/XXXX/15 and the loan was paid off in full to LoanDepot as of XXXX/XXXX/15. Unfortunately, the payoff letter was requested on XXXX/XXXX/15 ; however, the property tax payment of {$4400.00} was taken from my escrow account on XXXX/XXXX/15 ( 4 weeks before due date of XXXX/XXXX/15 ). I contacted Loan Depot to inquire about this on XXXX/XXXX/15 and was informed that the property tax payment was being held XXXX for XXXX weeks by before being paid to the XXXX XXXX Tax Assessor 's office prior to the due date at the end of the month. I requested that this payment be stopped by LoanDepot and XXXX due to the fact that it was already paid by the buyer, however, I was told by the LoanDepot CSR XXXX customer service representative ) that they were unable to do this and I would have to wait for the payment to be paid by XXXX, then refunded by XXXX XXXX to XXXX, then refunded to me from Loan Depot. I was told that this process XXXX take up to XXXX weeks due to the time it may take for XXXX XXXX to send back refund. I escalated to a supervisor at LoanDepot at this time, who then contacted their tax department and was told that there was nothing more that could be done.
Over the next XXXX weeks, I followed up with the XXXX XXXX Tax Assessors office to confirm that they received the duplicate tax payment of {$4400.00} and verified that they had mailed the refund back to XXXXLoanDepot on XXXX/XXXX/15. During the week of XXXX/XXXX/15, I contacted LoanDepot customer service to verify receipt and request a date in which they would send me my refund of {$4400.00}. I was told by multiple customer service representatives at LoanDepot that once the check was received by XXXX, it would be processed immediately and LoanDepot would send a check out within 7-10 business days from the date of receipt. On my follow up calls to LoanDepot during the week of XXXX/XXXX/15, I was told that they had received the refund from XXXX XXXX as of XXXX/XXXX/15 and I should be receiving my refund check within XXXX business days from that date, which would be between XXXX and XXXX.
On the afternoon of XXXX/XXXX/15, after I had n't received the refund in my mail, I contacted Loan Depot and was told by the CSR that the notes on the account from XXXX stated that my refund check was being sent via overnight delivery, however, tracking information would take XXXX hours to show up in the account. On the afternoon of XXXX/XXXX/15, after I still had not received my refund check in my mail, I contacted LoanDepot again, and was told again that that my refund check was being sent via overnight delivery ( as of XXXX/XXXX/15 ), however, tracking information was still not notated on the account. She then stated that I should definitely be receiving the check by XXXX/XXXX/15.
On XXXX/XXXX/15, I contacted LoanDepot again after I still had not received my refund with the day 's incoming mail. I was told that they would escalate to the tax department to obtain status and tracking number. On XXXX/XXXX/15, I contacted LoanDepot again and spoke to a CSR Supervisor named XXXX XXXX. XXXX was very helpful by taking full ownership to determine accurate status of my refund. He called me back later in the afternoon and told me that the tax department is now stating that they estimate I will receive the check on XXXX/XXXX/15. I believe that this is an unreasonable timeframe to hold onto {$4400.00} of a customer 's money. It has been XXXX days XXXX XXXXXXXX weeks ) since the money was taken from my escrow account by Loan Depot XXXX and on XXXX it will be XXXX days. Being that LoanDepot received the refund on XXXX/XXXX/15, it is unreasonable for LoanDepot to hold onto my money for XXXX weeks since they received it back XXXX.
|
| 02/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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On XX/XX/XXXX I closed a mortgage loan for a new purchase with Loan Depot, loan # XXXX, and began making mortgage payments to Loan Depot ( XX/XX/XXXX payment ).
In mid-XX/XX/XXXX I received notification from Lon Depot dated XX/XX/XXXX that my loan was being transferred to XXXX XXXX XXXX effective XX/XX/XXXX and that payments should be made to XXXX XXXX effective XX/XX/XXXX ( starting with my XX/XX/XXXX payment ) ( Attachment A ). A few days later I received a notice of assignment dated XX/XX/XXXX indicating that my loan was transferred to XXXX XXXX XXXX ( Attachment B ). As this did not provide any additional information or payment instruction this notice was set aside and assumed that XXXX XXXX XXXX may be servicing the loan on behalf of XXXX XXXX XXXX.
On the morning of XX/XX/XXXX an electronic payment of {$3000.00} was made from my checking account at XXXX XXXX XXXX XXXX to XXXX XXXX XXXX ( Attachment C ). On the evening of XX/XX/XXXX I received notification from Loan Depot dated XX/XX/XXXX that the notification of transfer was made in error, and that my payments should be made to XXXX XXXX effective XX/XX/XXXX. The notice does not specifically state where the XXXX mortgage payment ( already sent to XXXX ) should go ( Attachment D ).
I have contacted Loan Depot regarding the issue, and have been told that I must work with my bank to stop the payment ( which already went out ) and/or must work with XXXX XXXX to track down my payment and have it sent back to me. Loan Depot has offered no assistance in the matter, even though they created the issue. In fact on XX/XX/XXXX I received a call from Loan Depot looking for a XXXX mortgage payment even though I had already had several conversations with them about the issue and where my payment went ( at their direction ). Upon calling Loan Depot back I was informed that a XXXX payment is actually due to XXXX XXXX, a third financial institution, and not to Loan Depot.
I have contact XXXX XXXX XXXX who confirmed that the payment was made, and who provided Credit Trace # XXXX and File Trace # XXXX which they said XXXX XXXX should be able to use to track down the payment and return the funds.
I have contacted XXXX XXXX XXXX several times by telephone, and was directed to send all of my information to an email address provided by one of the agents. On XX/XX/XXXX I emailed the issue, the credit trace number, file trace number, a copy of the payment confirmation from XXXX XXXX XXXX, and a copy of the transfer notice from Loan Depot. I have heard nothing back from XXXX XXXX XXXX. On XX/XX/XXXX I contacted XXXX XXXX XXXX again by Telephone to see if I might obtain information or an update related to the emailed information. The agent at XXXX XXXX XXXX could not fine any information related to me, my mortgage, or the issue, which is consistent with other conversations that I have had with representatives at XXXX ( they have no idea who I am or how to help me ). The only advice that was provided was to just wait and hope that the clearinghouse eventually sent the money back because they didnt know where it belonged.
At this point I am quite frustrated with both Loan Depot and XXXX XXXX XXXX, neither of whom seen to know how to remedy the situation.
I have spent hours trying to resolve this issue that was created by Loan Depot, and thus far appear to have made no progress. The agents themselves have been friendly in searching for suggestions, but seem ill equipped to help with this situation. To be honest with as many mortgage loans that I have had over the years, many of them transferred, this is a first for me too. Any assistance that you may provide would be greatly appreciated.
Thank you, XXXX XXXX XXXX ( XXXX ) XXXX
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| 06/21/2016 |
Yes |
|
- Application, originator, mortgage broker
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Web |
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XX/XX/XXXX, I responded to a mailed advertisement for home refinancing. I entered the information online and was soon called by a mortgage company. The company 's name is loandepot. I gave the usual information such as ssn, dob, job info. The originator did indeed know at that time my wife worked several jobs, all as XXXX. We were pre approved for the VA loan and after noticing we had another loan on our rental property he asked if we wanted a lower interest rate on it also. Of course. We qualified for it also. At that time I was informed that closing costs could be included into the new loans but we would have to give a credit card for the XXXX appraisals. This amount would be refunded at closing. I was told that we would not be charged unless we changed our minds after the appraisals were done. As i mentioned the originator was informed that my wife 's job is being a XXXX. I sent in the XXXX 's and everything was ok. We had our appraisals done and loan was submitted to underwriting. At this time we were scheduled for a termite inspection. About two weeks after submitting to underwriting, the loan officer called us back and inquired to why my wife has XXXX jobs and which one is her main job. Again we informed him that she is a XXXX and works many venues. At least XXXX of her XXXX jobs she has been at for more than 2 years. We were told to submit two years worth of tax returns. We did as asked. Then we were asked to give the contact information for each of her employers so they could determine what income they could use. A week and half later I am told that my loans were sent to repackaging because her income did not qualify for the original loans. This is after being told we were qualified on our income, with the originator being informed that she was a XXXX. Note that both tax returns submitted as requested showed the amount of income reported to the originator originally. I had to email the company three times before I was called by the originator today. He told me that NONE of my wife 's income could be counted and we did not qualify. I inquired as to why, and he said that her income is reported as tips, commission, and that one of her jobs is considered seasonal. This was all explained before we had these appraisals and termite inspection done. He said that it was just guide lines that they had to follow. He also said our loan to debt income based on my income alone is XXXX %. Which is inaccurate and I asked how they came with that number. He stated that it is based off child support and all the debts we have. I have no child support and he asked why did I put down on my tax forms that I paid child support. I did not and protested this to the repacking employee who called me. He said he would talk to the underwriter and see what was happening. He also called my wife my girl friend at the time he called to say they could not count her income. I informed him she was indeed my wife. He said that he was told that she was my girlfriend. He also thought I already had a VA loan and was just trying to refinance that and offered a package to those people who have VA loans but qualify for lower financing. I looked online and have discovered that seasonal jobs as well as tip income can indeed be counted for mortgages as long as there is at least a two year history and it is reported on XXXX 's and subsequent tax forms. Which it was. My complaint is that i feel this company is incompetent and has cost me close to XXXX dollars in appraisals and a termite inspection. They were told about my wife 's work and received XXXX from all employers before appraisals were done. If this is guidelines for this company, then the loan originators should be on the same page as the underwriters.
|
| 05/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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Re : Loan XXXX / Loan XXXX I have contacted Loan Depot multiple times since XX/XX/XXXX to attempt to make my XXXX payment. I have been sent contradictory information via USPS ( letters dated XX/XX/XXXX and XX/XX/XXXX ) regarding the servicing of my loan. I have a credit score of over XXXX and have never had a late mortgage payment in the entire time I have been a homeowner. Below is a timeline of events.
XX/XX/XXXX : I make my first payment to loan depot. It is deducted from my checking account on XX/XX/XXXX.
XX/XX/XXXX : I log in to the system to make XXXX payment. System indicates my XXXX payment was never received. I called LoanDepot and spoke with XXXX XXXX who informed me my loan was being transferred to the service center in New Jersey. I do not make a payment at this time because I can only do so for XXXX XXXX which would be an admission that I missed a payment, which I did not ). There is email correspondence on this from XXXX XXXX.
XX/XX/XXXX : I create an account in the New Jersey system and make the XXXX mortgage payment.
XX/XX/XXXX : I receive a confirmation email that my payment has been received. Confirmation number : XXXX.
XX/XX/XXXX : Funds still not deducted from my account. I receive a " welcome '' call from the NJ service center. When asked if I have any questions, I inquire as to why my payment has not been deducted from my checking account. I am assured the payment has been received and that I have nothing to worry about.
XX/XX/XXXX : I receive the XX/XX/XXXX letter which states my service center is in Texas. I call the Texas service center and speak with XXXX to understand why my payment hasn't been deducted. She explains that the payment was rejected by my financial institution because of lack of funds or another reason as she can not access this information. I resubmit the payment online to the NJ service center payment system. Meanwhile, the Texas payment system states I owe 2 months of payments {$5200.00}. If I try to make that payment it requires I explain the reason for my late payment. Again, my XXXX payment was deducted by loandepot on XX/XX/XXXX. XXXX further explains the NJ XXXX hasn't fully taken the loan. The conversation goes on quite a while ( I recorded the last XXXX XXXX XXXX. Next, I call the NJ customer service center and speak with XXXX XXXX. ( employee ID : XXXX ). XXXX says the exact opposite of what XXXX says regarding why my payment was rejected. XXXX states the payment will continue to be rejected until XX/XX/XXXX. He states RESPA will protect any negative credit reporting and suggests I pay by phone as this is the only way I can ensure a payment is credited to my mortgage. I cancel the online payment and make a payment over the phone with XXXX ( Confirmation : XXXX ). I receive a text message confirming this. While speaking with XXXX, I requested an email from loan depot stating I have been unable to make my XXXX payment due to their systems being unable to effectively transfer loans. XXXX further informs me this frequently happens at Loan Depot. Unlike XXXX and XXXX, he does not have access to email me directly and provide documentation.
Next Steps : At best, these practices are cumbersome and confusing and at worst they are predatory. I spent over an hour yesterday trying to figure out how to get Loan Depot the money from my checking account to my lender. The money still has not been deducted from my account and I have received no written communication from loan depot promised by XXXX which confirms LoanDepot 's loan transferring systems have put my loan in limbo. Since XX/XX/XXXX when this process began, I have spent at least XXXX XXXX on the phone, writing emails, creating accounts etc.
|
| 08/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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|
Web |
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|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX Iowa XXXX Subject : Complaint Regarding Improper Mortgage Loan Transfer and Resulting Credit Penalty To Whom It May Concern, I am writing to file a formal complaint against Transferer Bank XXXX Loan Depot and Transferee Bank - XXXX XXXX regarding the transfer of my mortgage loan and the subsequent credit penalty that has been unfairly imposed on me. I believe that both banks mishandled the mortgage transfer process, resulting in detrimental consequences on my credit rating and financial well-being.
Loan Details : Loan Number : [ Your Loan Number ] Original Lender : Loan Depot New Servicer : XXXX XXXX Timeline of Events : In XX/XX/XXXX, my mortgage loan was transferred from Loan Depot to XXXX XXXX. Notification of this transfer was mailed to my previous address which never got forwarded to me. They also called an incorrect phone number, so I never received the communication from Loan Depot or XXXX XXXX.
During this time, I had set up automatic payments for my mortgage with Loan Depot to ensure timely payments. This setup was in place at the inception of the loan with Loan Depot and through XX/XX/XXXX to XX/XX/XXXX.
However, during this period, my payments to Loan Depot were rejected and not processed properly. I was not informed about this issue, and there was no communication from Loan Depot or XXXX XXXX regarding the payment rejection. Any communication was sent to an old address and phone call to an incorrect number resulting in me being unaware of this issue.
As a result, my credit history indicates late payments for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX which was reported by XXXX XXXX ( transferee ). This unjust credit penalty has led to severe consequences, including the potential disruption of my upcoming home closing scheduled in just two weeks ( XX/XX/XXXX ).
Complaint Details : Transferer Bank - Loan Depot : Loan Depot failed to ensure that my automatic payments were processed correctly during the transition. Their lack of communication and failure to notify me about the payment rejections has led to unjust late payment reports on my credit history.
Transferee Bank - XXXX XXXX : XXXX XXXX, as the new servicer, bears responsibility for ensuring a seamless transfer process. Their failure to properly manage the transfer, communicate the payment issues, and rectify the situation and reporting this issue as late payments has directly contributed to the negative impact on my credit score.
I have made efforts to address this issue with both Loan Depot and XXXX XXXX, but both institutions have been unresponsive and unwilling to take responsibility for the credit penalty that I am now facing. This credit penalty not only affects my financial stability but also jeopardizes my ability to close on a home in just two weeks.
I kindly request that the Consumer Financial Protection Bureau intervene in this matter and investigate the improper mortgage transfer process and the resulting credit penalty. I am seeking a fair resolution that includes the removal of the unjust late payment reports from my credit history and any necessary steps to repair the damage caused by this incident.
I can provide any relevant documentation to support my claim if needed, including correspondence with XXXX XXXX, as well as credit reports reflecting the erroneous late payment reports.
Thank you for your prompt attention to this matter. I trust that the Consumer Financial Protection Bureau will work towards a just resolution that upholds consumer rights and ensures a fair and transparent financial system.
Sincerely, XXXX XXXX
|
| 09/14/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
In XX/XX/2018, my husband and I went under contract for a home purchase. Our options in lenders was limited due to our participation in the Florida First Time Home Buyer program. We chose LoanDepot and the beginning of the process with our loan officer was pleasant, she was quick to respond and extremely helpful. We met all conditions and provided all paperwork in a timely manner, on the same day the majority of the time. Once we moved to dealing with our Loan Processor,, things quickly went down hill. She was slow to respond and rather rude both to us and the HR Department at my office when verifying employment. All of that would have been frustrating yet manageable if it was not for our loan being completely botched a week before closing.
When we applied, we submitted all financial documents and were approved for the {$10000.00} down payment assistance program. On Thursday XX/XX/XXXX, we received a call from our loan officer stating we made too much money and did not qualify for the program. She stated she would be working with her compliance department in attempt to get them to see that we should qualify, but if not we would need to be switched to the program that provided {$7500.00} down payment assistance. The next day she switched our bond program and generated the second mortgage account. There was never a second mortgage created for the {$10000.00} down payment assistance account, which leads me to believe we would have had these delays even without the bond program switch.
Since the beginning, we had a closing date of Wednesday, XX/XX/XXXX. We were told everything was in order and we were set to close, my husband and I had taken the time off work in preparation. The night before closing I received a message from our loan officer stating that closing would be delayed to Thursday, XX/XX/XXXX due to a three day waiting period required for closing disclosure. We questioned TRID regulations because closing disclosures are not to be used with no interest deferred loans used for down payment assistance. She agreed with us and went to compliance, we did not hear from her again. Wednesday night I received a text from my realtor stating that our closing had been delayed until Tuesday, XX/XX/XXXX. LoanDepot did not even bother to contact us themselves. This not only lost us the holiday weekend to move and caused us to need to cancel all appointments set, but pushed us into XX/XX/XXXX when we needed to be out of our rented condo by the end of XX/XX/XXXX. LoanDepot stated CFPB regulations that require a week waiting time before close after a new loan is generated, even though this type of loan is exempt. LoanDepot 's office stopped replying at this point, but kept sending over updated closing disclosures with slightly changed information. They provided me with an incorrect cash to close amount which could have delayed closing even further if I had not called the title company to verify amounts. In addition, they held up closing further due to charging us for a duplicate appraisal fee of {$470.00} which we had already paid and overcharged by {$25.00} for our title company fees. Our loan officer ignored all calls and messages from myself and my husband and only corrected her error after our realtor and title company called.
Unfortunately, LoanDepot turned our first time home buying experience from something wonderful to traumatic. Their compliance office is incompetent and violated CFPB regulations while all but admitting they knew that they were. This cost us valuable time and money and caused an innumerable amount of stress. Our closing was such a mess that our loan officer was the one that stated we should file this complaint.
|
| 08/05/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
XX/XX/2019. I started the refinance process for my primary home and my one rental properties. Spoke with representative XXXX XXXX. They ran my credit and saw that I has Excellent credit ( XXXX XXXX shows XXXX ). My documented income is clearly over XXXX. I submitted enough paperwork to kill a forest. ( paystubs, W-2 's, Taxes, Mortgage Docs, leases, etc ). I was also working with XXXX XXXX to see who can get me better deal ( XXXX XXXX was dying to work with me ). Loan Depot requested appraisals on my properties. I told them that XXXX XXXX already did the appraisals a week earlier. XXXX XXXX said that they can not use those appraisals because they need to use their own ( at {$490.00} a home. ) She insisted that I get refunded at closing. She also saw that I had other rental properties when pulling my credit and said that loan depot can re-finance those too. I told her that I want to hold off until we get the first ones done. She worked up quotes anyway and insisted I re-finance. I insisted I did not want to pay for more appraisals. She knew i wasn't happy about paying for more appraisals so she emailed me and said they could waive the appraisal on my primary home. I paid the initial {$19.00} to get the process moving, but told her that i want to be charged on a different card if i go through with the other loans, and to not use the initial card given. I spent almost a month of giving them every shred of paperwork needed, I received a contingent approval. When XXXX and I spoke last before she disappeared, I told her that I did not want them to charge my card for appraisals. She emailed me and left me voicemails that she needed for me to confirm my payment for appraisals or application will cancel. I never gave her permission and loan depot charged me for appraisals on XX/XX/XXXX and XXXX. I called XXXX and never got a response. I was now dealing with a XXXX XXXX another account manager. He started requesting documents all over again after I had given everything to XXXX. I submitted everything again and then I get a email saying that I was not approved because they can not verify employment. I have worked for the same company for 6 years now, they had all my info from the beginning ( paystubs, W-2 's, tax returns ). I was done working with loan depot because other mortgage companies had approved me already, I emailed XXXX XXXX and asked them to refund the money the fraudulently charged on my card. He forwarded my email to XXXX and her supervisor but still never responded to my voicemail. When I finally spoke to XXXX she said that she didn't understand what happened because she submitted all paperwork needed and that they will not refund my money and that I will have to " eat the cost ''. I asked to connect me with her supervisor and she put me on hold. She said her supervisor was busy and will get back to me. ( also emailed her and kept me in copy, but still nothing ) I never heard anything from her supervisor, waited a couple of days and emailed the customer care center. They auto-replied and said someone will contact me, that never happened either. I gave them every opportunity to make this right. Once I was of no value to them, they didn't have any professional courtesy to investigate the matter. I have emails of correspondence that shows they acted in bad faith. They probably thought that this issue will just go away, and I would not fight this. I spent a better part of my life in the military and I was taught to not lay down in a fight. I will pursue this matter until I get some resolution. If this matter isn't resolved I will use Social media to share my experience and express my concerns with Loan depot.
|
| 06/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
In XX/XX/2022, Loan Depot ( LD ) employee XXXX XXXX ( XXXX ) XXXX contacted me about refinancing one of three properties on which we have mortgages -- a FL property. I had contacted LD before to consider a refinancing, but the proposal was not optimal and I ended my inquiry.
XXXX XXXX persisted in contacting me and proposed a deal in which LD would refinance the mortgage on the FL property, increasing the annual rate by 1 % ( 5.5 % ) and the total by about $ XXXX, and using the the additional loaned principal to pay off the $ XXXX mortgage on our VA property, the $ XXXX residue of a car loan, and deliver about $ XXXX. He knew that we had also just purchased a MD property, and the purpose of the financing would be to lower the monthly cash outflow to two properties ( FL and MD ) and no car loan.
LD ran my credit report and proceeded to request documentation, which I provided. On XX/XX/2022, just having sent all of the documents in concerning the FL and VA properties, LD demanded documents on the MD property. At that point, I had considered the benefits of the possible loan to be offset by the costs, so on XX/XX/2022, I informed LD that I no longer wanted the loan application processed. On XX/XX/2022, I confirmed by text message that I not want the loan application process to proceed. Despite my request, I received numerous telephone calls and emails that ignored my request and continued insisting on the MD documentation. I did not respond to these communications.
On or about XX/XX/2022, LD sent us a " Statement of Credit Denial, Termination or Change, '' an Adverse Action, which stated that the " Application '' had been denied ( " Statement '' ). According to the Statement, it had been unable to verify income, and based its " credit decision '' that purportedly showed 39 ( Serious delinquency ), 33 ( Proportion of loan balances to loan amounts too high ), 18 ( Number of accounts with delinquency ), and 08 ( too many inquiries within the last 12 months. ) My credit rating had been in the 840s.
On or about XX/XX/2022, I contacted LD and asked why a purported " credit decision '' had been made before I had even completed an application. I suspect that this purported decision was intended to " punish '' me for not completing the loan process with LD. The LD representative asked for my story to construct a time line, after which he contacted me and told me that LD 's " processing '' is such that I received a " rejection. '' It seems to me that the purported " continuation '' of the application process, if it occurred, was intended to enable LD to make an adverse loan " decision. '' LD 's " credit decision '' was and is deceptive because, among other things : ( 1 ) it was unnecessary : I had not completed and explicitly ended the loan application process weeks before the " decision '' was made, which LD knew ; making such a decision a hollow formality obviously designed to hurt our credit ; ( 2 ) statements of delinquency are false and, I believe, fraudulent, as they create an adverse record unfounded in fact ; ( 3 ) any " reasons '' for the adverse credit decision were known to LD before I had even begun providing documentation -- which merely provided evidence to support my statements to XXXX -- and yet the loan process continued -- even after I asked that it end and despite their irrelevance on the front end become the " predicates '' of the " adverse decision '' on the back end ; and ( 4 ) the explanation for the adverse credit decision was untruthful, as any " decision '' -- even if necessary -- would have to have been based on an incomplete application.
Thank you.
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| 04/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is in regards to complaint number XXXX The response by Loan depot is again misleading like it was the bait and switch strategy they used at closing this mortage. Complete violation of Truth in Lending Act.. They quoted me for 3 months tax prepay at closing which is their usually tactic, while local lenders charge 9 months of prepaid taxes, Loan Depot undercuts the local lenders and once I financed they increased my monthy payment for an extra starting months 7 by {$510.00} to recoup their advance taxes ( since they had to prepay my taxes- however that is what mortgage companies are supposed to do and they make interest and charge fees for this benefit to consumer ).
I did not sign for this HUGE mortgage increase over 9 months by 23.7 %!!!! I do not have to put down more than 3 months of prepaid taxes acording to the purchase agreement which is what was agreed in front of a notary.
The response by Loan Depot is not correct and it is misleading. They state they forgot the local and city taxes. That is again a lie. I would have been ok with that increase because that was the only {$1300.00} difference between my total payment in the first year and the cost of the loan.
For this plausible error, Loan depot would have only increased my mortage by {$220.00} for the last six months of the first year of payments XXXX XXXX I would have been ok with that. My payment would have gone up from XXXX to {$2400.00} for 6 months. However Loan depot increased my mortgage payment by XXXX ( instead of XXXX ) and for 9 months ( not 6 ). Loan depot had demanded for me a lump sum of {$4600.00} to be paid in addition to my mortgage payment of {$2100.00}, when the only discrepancy was {$1300.00}. This is again against the purchase agreement and far outside the small error they claim they made. They are requiring me to pay an additional {$3200.00} that I DO NOT OWE THEM. They are trying to get me to prepay taxes in addition to the 3 months I agreed to prepay at closing just because they do not like advancing the taxes they agreed to advance and recover their taxes later. I would be happy to exit this escrow account and take care of my own taxes because I am being held hostage to my credit score by Loand Depot, but they would not let me cancel my escrow account.
They did not reply to my correspondence, their complaints office is not taking calls and the {$510.00} they allegedly gave back to me did not happen. U did not hear back from LD in any form. At present I overpaid my mortgage adminstration cost by {$630.00}, because I already paid {$2000.00} instead of {$1300.00}.
I WANT YOU TO TAKE YOUR ROLE SERIOUSLY AND INVESTIGATE THIS because Loand Depot response was a lie and you closed the complaint without getting back to me. I do have a XXXX in business and understand finance and contract law, have several yars of analytics and I am taking this company to court and possibly starting a class action lawsuit for truth in lending violations. IT IS MINDBLOWING THAT THIS COMPANY CAN BE THIS UNETHICAL TO MISLEAD CONSUMERS ABOUT THEIR COSTS AT A TIME LIKE THIS WHEN PEOPLE ARE HURTING> I am going to put ample time in going to the bottom of this and your agency better do what is supposed to do and you should communicate to me before closing a case. I have more analytics background than anyone involved in this discussion so please do not underestimate this complaint. This will no go unlitigated! Because it affects a lot of people who do not have my analytica background and it is profoundly unethical behavior.
I owed them an additional {$1300.00} which was their mistake, but they coerced me to pay
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| 09/23/2020 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I secured a Load from Load Depot This XXXX/XXXX and began making payments in XXXX. My ongoing issue is with the required Flood Insurance. During the process of securing this Loan the Lender was provided all the proper documentation to include the coverage amounts purchased, and based on those amounts the loan was approved.
On XX/XX/XXXX I received the first of several letters. The letter stated that a recent review of the flood insurance coverage amount does not meet the minimum requirements and there is a gap of {$1800.00}. I purchased the new/additional required amount immediately and my agent faxed and emailed the new Declaration of coverage to their insurance department as instructed in the letter.
On XX/XX/XXXX, I received another letter stating I still did not have enough coverage and the Lender will be purchasing a policy to cover the difference out of my escrow account if they did not receive the new declaration page ( which I already provided them weeks earlier ). I called once again, they assisted as I uploaded the documents to their website, and the representative XXXX said everything was now good.
On XX/XX/XXXX, I received yet another letter stating my coverage amount was again not sufficient. This time my coverage had a gap of {$5800.00}, I immediately called again to find out how this could happen after I was just told this was handled. I purchased another {$6000.00} in coverage the same day, uploaded the documents, then called them and was again told that the problem was resolved. I asked for a Manager to call me ASAP and was told a problem ticket was created and a manager would call within 24hrs. I never received a call.
The same day, XX/XX/XXXX, the Lender purchased a policy in my name and billed my escrow account {$62.00} and stated this would be billed monthly.
On XX/XX/XXXX I received a letter thanking me for providing all the proper documentation. On XX/XX/XXXX I received yet another letter stating once again I did not have enough coverage, this time the amount of the gap was {$360.00}. Once again I called immediately. The Rep XXXX was completely confused and could not offer any explanation! She escalated the complaint to a Level 2, again stating I would receive a call from a supervisor within 24hrs. Once again, that did not happen.
As you can see by the pattern created here The Lender just keeps erroneously increasing these amounts with NO explanation or reasoning. This loan was approved based on the coverages I purchased prior to their approval. THEY approved my coverage amounts and issued me the loan. This is either a major internal problem or a blatant case of illegal, fraudulent, predatory lending practices. Quite frankly, it looks like textbook " bait and switch '' sales tactics. My mortgage amount is now over {$100.00} more than agreed upon! There has still been NO explanation as to why this is happening, and I have YET to receive any contact from a manager, as promised. I filed a complaint with The XXXX XXXX XXXX on XX/XX/XXXX and I will continue to seek answers and file complaints until these practices are stopped and I receive refunds for these fraudulent increases.
I would like to also mention that this is a VA loan. It is my understanding that the VA began cracking down on such practices against veteran 's with a bill ( that was passed into law ) back in 2018. I will be contacting them as well, but I am bringing this to your attention because it is WRONG and they need to be stopped. Whatever happened to " Truth in Lending '' and the right to transparency? I appreciate your attention to this matter.
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| 01/04/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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NOTICE OF APPEAL XX/XX/XXXX Re : Loan Depot Mortgage Account Number XXXX I am formerly appealing your decision to disqualify me for the Loan Modification Agreement that you approved on XX/XX/XXXX.
I received a Loan Modification Agreement from Loan Depot on XX/XX/XXXX. The agreement afforded me the opportunity to refinance my home with the first payment due in XX/XX/XXXX. The modification agreement had documents that had to be signed and notarized. I provided the signed and notarized documents on XX/XX/XXXX. The documents were due by XX/XX/XXXX.
On or about XX/XX/XXXX you sent me another package of documents with a note that stated I had signed one of the documents on the wrong line. I had the documents corrected and mailed them back to you in the envelope that you provided.
During this entire process I telephoned your office at least 3 times a week to make sure everything was received by your processors. I was told that everything had been satisfied and that all I needed to do was to pay my first mortgage payment in XXXX to fully consummate the agreement. I paid my mortgage payment in XXXX by phone because you would not allow me to make the payment on line until after your internal processes were fully set in force with my first payment. Your phone representatives reiterated that the payment was the last step in the process.
Now you have sent me a letter dated XX/XX/XXXX and postmarked XX/XX/XXXX, that disqualifies me for the modification agreement that you had previously approved. The letter states that I failed to provide the corrected copy of one of the documents. The letter also advises me that I am ripe for foreclosure and that you have advised me of your right to sell my mortgage off to a non-FHA entity at your convenience.
I disagree with your decision and am requesting that you rescind the disqualification letter for the reasons outlined herein.
1. The Federal Housing Administration amended its FHA COVID assistance guidelines in a effort to help its home owners to bounce back from COVID. I was one of the FHA homeowners that qualified for the assistance.
2. The FHA rules provide that its homeowners should be offered 3 different options before rendering them disqualified for receiving assistance. You have not provided me with any options prior to passing my property on for foreclosure.
3. The FHA rules provide that while mortgage companies are assisting its FHA home owners that they should not halt the process because of an incomplete application. Your assertion that I mis-signed one of the several documents is related to the application process and you are in violation of the spirit of their stated process. Any documents that have to be signed to further the process are considered as part of the application process. The application process ends when the process has been completed and not because of an incomplete document that is a part of the process.
4. In your letter date on XX/XX/XXXX you advised me of your plans to sell my loan off to a non FHA entity. I consider this action as a behavior that is initiated in an effort to circumvent your obligations under the FHA and it is not what FHA intended when it provided revised guidelines for the COVID crisis that we all face.
In closing, I would like for you to reconsider your decision and reinstate my approved refinancing. FHA adopts safeguards so that there is no confusion. I believe you have violated the safeguards that FHA provided me. There is a difference in the Federal Guidelines and those overlays provided by mortgage companies.
Signed XXXX XXXX
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| 01/06/2021 |
Yes |
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Web |
Servicemember |
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I applied for a refinance with Loan Depot XX/XX/XXXX. The 4 month loan process for a XXXX XXXX was a nightmare but the interest rate and credits couldn't be matched by other companies at the time. After repeated calls and following up, we finally closed on XX/XX/XXXX with funding on XX/XX/XXXX.
The Final CD shows prepaid interest at 23 days for {$15.00} is {$360.00} XXXX XXXX ). The lender also paid the {$25.00} for the CPL and {$490.00} for the Settlement/Closing Fee. There is {$250.00} due to the borrower on the Final LCD. The ALTA we received the same say as closing has {$350.00} due to the borrower ( it has a {$100.00} VA credit that is not disclosed on the CD ).
The loan funded and our mortgage has been paid off. I waited the 10 business days for the small cash back on the IRRRL. When I hadn't received it, as instructed I contacted Loan Depot. I could not get a response. I logged into their origination dashboard and requested a call back with no response. I emailed the processor with no response. I called and left a message with no response. I finally pulled out the ALTA and CD on XX/XX/XXXX and emailed XXXX XXXX ( XXXX ) and XXXX. We received a revised ALTA with changes in the fees. To date, we have not received a revised CD with a valid change in circumstance ( I have requested one but still waiting ).
The revised ALTA emailed on XX/XX/XXXX has the following changes with no explanation : The prepaid interest at XXXX for 23 days was {$360.00} at closing. Why did it increase to {$380.00} on this ALTA? Its still labeled with the same dates from XX/XX/XXXX to XX/XX/XXXX? It appears an additional dat at {$15.00} was added without explanation.
The Final CD has Lender paid Settlement Charges and CPL : {$490.00} for Settlement and {$25.00} for the CPL. There are no fees for Settlement charges/CPL on the Final Alta ( the line for these items shows no charges ) and the CD shows the Lender Paid the items. The new ALTA received XX/XX/XXXX now shows a charge for the items under Borrower/Buyer Debits and removed the credit. The New Service Link Credit on the New ALTA now says {$2.00} and is listed under Miscellaneous. Why did this change?
We were offered a lower rate of 2.5 % by XXXX XXXX ( customer service issue and to beat XXXX 's rate ) .We locked in XXXX when I applied on the XXXX but it was never done ( see the XXXX that says rate locked then a Rate Lock Agreement received XX/XX/XXXX saying " float. " ). I didn't realize the rate was not locked and the loan was not being processed until I called on XX/XX/XXXX for status of the XX/XX/XXXX application. XXXX said there was a system glitch and fixed it. There was to be no charge. I wanted to cancel and go with XXXX XXXX for a quicker turn around and faster service. XXXX convinced me to stay with a lower interest rate. Why are there points of {$990.00}? This was supposed to be at no cost for service issues and to stay in the loan process after 4 months on an IRRRL.
I have attached the following : 1 ) Final CD with Loan Depot Dated XX/XX/XXXX XXXX ) Final ALTA dated XX/XX/XXXX XXXX ) Revised ALTA received after contacting Service Link dated XX/XX/XXXX 4 ) My numerous attempts in the Loan Depot System to get service issues resolved 5 ) XXXX showing rate was locked XX/XX/XXXX XXXX ) Rate Lock agreement received XX/XX/XXXX " saying Float '' in error that was to be corrected by the Loan Officer. Loan was just sitting there not being processed or reviewed.
7 ) The CD from XXXX that XXXX offered to beat if we remained with Loan Depot after 4 months in process.
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| 04/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We received a letter of default from Loan Depot who are loan is with and had no idea why, we called and the first person from servicing had NO idea what she was talking about and transferred me to XXXX XXXX Customer Service Support Representative ( XXXX ) XXXX, ( XXXX ) XXXX ext. XXXX, ( XXXX ) XXXX, XXXX, https : //www.loanDepot.com. XXXX XXXX and I discussed the situation that Loan Depot was claiming through a Escrow Analysis they did they we owed a considerable amount of monies. XXXX XXXX sent me a copy of an Escrow Analysis via email they did while we were on the phone, which she said was mailed to us however we never received the letter.
While on the phone with the letter and going through all the numbers she agreed the figures made no sense and she had to escalate and would get back to me which she never did. I sent her emails and voice mail messages to follow up and she is not getting back to us. We received one reply which made no sense see below we respond however again with no reply.
We are anxious to get this issue resolved however Loan Depot will not cooperate.
Hoping you can help in getting to the bottom of this issue.
Email communication below.
Regards, On XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX wrote : Does anyone have the numbers that were collected initially so I can run the numbers?
The analysis that was sent to us via email is incorrect, both the taxes and insurance.
Someone there should be able to do a look back and come up with a proper factual calculation of the numbers so we know where the actual shortage is vs just an assumption here.
Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX wrote : Good morning, Thank you for your escrow inquiry. I apologize for not responding yesterday ; I was out of the office. I was advised that the shortage is because the loan started out under collecting for the taxes and insurance. Should you have any questions or concerns, please feel free to reach out to us at XXXX. You are welcome.
Thank you for contacting loanDepot Servicing Support. Have a great day!
Kind regards, XXXX XXXX Customer Service Support Representative ( XXXX ) XXXX ( XXXX ) XXXX ext. XXXX ( XXXX ) XXXX XXXXXXXX https : //www.loanDepot.com XXXX XXXXXXXX XXXX,, XXXX, Texas XXXX XXXX # XXXX Customer service is our top priority : If you are not receiving exceptional customer service, or if you have any questions, please contact us atwww.loandepot.com/about/contactus.
Confidentiality Note : This email and any attachment ( s ) are for the sole use of the intended recipient ( s ) and may be confidential and/or privileged. Any unauthorized use, disclosure or copying is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by return email, and delete the message.
Please consider the environment before printing this email.
From : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Re : escrow analysis Good Morning, I did not hear back yesterday in regards to our escrow account issue?
Please let us know what is going on.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX wrote : Good morning, As requested I have attached the escrow analysis. Should you have any questions or concerns, please feel free to reach out to us at XXXX. You are welcome.
Thank you for contacting loanDepot Servicing Support. Have a great day!
Kind regards, XXXX XXXX
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| 08/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2018 I went online looking for lenders to refinance my property, I was contacted on XX/XX/XXXX by XXXX XXXX from the company Loan Depot. We discussed the process and Mr XXXX kept asking me if he had my full commitment. He already had numbers and was very pushy throughout this very long phone call, I asked if I could continue to looking. Mr XXXX said of course I could however I would not find the same rates. They also said it would take 30 to 45 days for closing. I now know I should have do more research on Loan Depot and the refinancing process. mr XXXX told me that the values for property in my area was XXXX and I stated that property had sold in the area for over XXXX. We then insisted that I start the process to lock in the rate. Mr XXXX started emailing and calling me daily to get the proceeds moving. He gave to the loan amount of XXXX which was to payoff my existing mortgage, closing cost and cash out to me. I received documents via email and the amounts were different from what was originally quoted to me. I called asked about the amounts and was told there were not the correct amount and they would change at closing. I received paperwork via XXXX and was told to sign and send back, I was also told when I signed and sent back the paperwork that a appraisal would be ordered and I would pay the rep when he came to my home. I started receiving calls from XXXX XXXX in reference to getting my credit card number to pay for credit report I was not told that the fee for the appraisal would be debited from my account also. When I checked my bank statement I saw that my card was card the fees on XX/XX/XXXX for credit report and XX/XX/XXXX for appraisal fee that XXXX told me that I would pay when the person arrived to perform the appraisal. I told XXXX that my daughter would be the for the appraisal process. When the person left she called me and told me that he didnt appraise the property the same as the appraisal was done previously. She told me he walked through the house did not take pictures and asked about ground rent and left. I received a email of the appraisal and a email stating that the loan was denied because the property was appraised for let than the loan amount. I spoke with XXXX XXXX trying to get and understanding as to why and how the loan was denied, he told me the company does not do a loan lower than XXXX I told him that was not stated to me, and if it was I would not have started the process. He then told me that XXXX had an original loan amount of XXXX and I told him that amount was not discuss with me. I asked to speak with XXXX he was the loan originator he said he would have XXXX call me. Later that day I called back to speak with XXXX and XXXX XXXX told me that XXXX was know longer with the company and that he would have XXXX XXXX give me a call. XXXX sent me several emails URGENT CALL ME. I sent him email and told him that I was deceived by Loan Depot and I want my appraisal fee refunded. He has sent me several emails stating that I can not get my XXXX refunded because that was a third party company that did the appraisal. I do not believe the appraisal was done in my best interest, and I know it was not done correctly. During this process with Loan Depot I felt pushed, I was told that I signed documents online, I then stated to XXXX XXXX that when I went online to view the documents when I touched the screen it automatically signed the documents without me getting a chance to view them. He had no response when I stated that to him.
|
| 01/09/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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|
Web |
Servicemember |
|
I 'm writing this complaint because I believe a " bait and switch '' scheme to lure me to their company was conducted. Prior to closing this loan, I brought my concerns to the attention to their leadership.I 'm seeking your assistance to help me determine if I have been victimized by a " bait and switch '' scheme conducted by Loan Depot ( LD ) with the goal of luring me towards them in my pursuits to refinance my rental property. My goal was to pay down my principle to forgo paying escrow and private mortgage insurance ( PMI ). XXXX XXXX 2016 : 1st contact with Loan Depot, Loan officer XXXX XXXX ( XXXX ). We spoke on the phone I expressed my goals. I was shopping for a refinance loan. At that time I divulged that I wanted a fixed interest rate due to the annual variable adjustable rate I had at that time. I also mentioned that I had the house appraised by their company in the previous summer and did not think I should pay for another appraisal. In response, XXXX responded he would have to check with his manager and would get back with me regarding a waiver for the appraisal. During the course of our conversation he said that he could get me a payment of approx. XXXX, with me buying down the principle to 85 %. Given my current situation of paying approx. XXXX per month minus taxes and insurance, I was delighted, but skeptical ; however, I pursued the loan. I clearly reiterated my goal of NOT escrowing taxes and insurance with them ; nor did I want to pay PMI. Other than having to check with his manager about the appraisal fee waiver, I left the conversation believing that I would only come away with paying approx. XXXX per month and that I would have to bring approx. XXXX to closing. Per XXXX request, I agree to pay {$10.00} for credit check and send my latest pay stub. In addition, I contacted XXXX other mortgage companies and presented my same scenario, minus the appraisal part ; just that I wanted to refinance a rental house. I had estimated the value at XXXX and wanted a 30 yr. mortgage. XXXX XXXX XXXX ), XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX said that they were unable to meet this offer. XXXX XXXX, who financed my primary home, came close but with a higher interest rate and approx. XXXX more from me to closing. Worst part, is that the XXXX person I spoke to warned me about the concept of " bait and switch ''. At the time, I thought he was merely bashing his competition.
All XXXX banks said that I would have to bring more money to the table ranging from ( XXXX to XXXX ) was why I decided to go with LD.
Given my experience with XXXX I really wanted to go with them ; however, I was lured by the numbers LD quoted and a desire not to be stretched financially.
My concerns started when I receive the first of my many " Closing Disclosure '' ( CD ) packets. The first one dated XXXX/XXXX/16 Monthly payment XXXX with a loan amount of XXXX ; Int Rate 4.5 % ; Private Mortgage Insurance XXXX ; Closing cost XXXX ; Cash to closing XXXX ; No tax and no insurance escrow ; Appraisal fee XXXX. In addition, this CD had a XXXX column section in the " projected payment '' section which outlined nicely when the PMI would start and stop : Yrs. XXXX : paying XXXX. / Yrs. XXXX PMI. Mortgage payoff XXXX XXXX XXXX ) Since PMI was not discussed, I called XXXX. He said that I told him that the appraisal was for XXXX, and after he looked into it he learned that the appraisal done in the summer was for XXXX. After the conversation, I checked and concluded that I erred. ( see attachment )
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| 12/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
On XX/XX/XXXX I went into the XXXX XXXX community in XXXX, CA to look at purchasing a home. After speaking with the sales agent - XXXX we decided to make an offer on a home. XXXX informed me that I had to be approved with their preferred lender MTH Mortgage and if I decided to use them that I would get a {$5000.00} credit. His exact words were " we would provide you a {$5000.00} credit ''. On XX/XX/XXXX I applied thru MTH mortgage website and due to the pressure on timeframe from the sales agent I emailed the Branch manager XXXX XXXX on XX/XX/XXXX and she responded on XX/XX/XXXX telling me her " highly experienced loan officer '' would be reaching out to me. On XX/XX/XXXX around XXXX I receive a call from XXXX XXXX. I advised Jas what I as looking to do, how much down payment I was looking to place and the type of loan I was interested in. She immediately said " we cant do that loan, we don't offer what you are looking for and you need a larger down payment '' I said well that is funny because I am already approved with another bank and I did not have an issue with them. She said I can not do this loan, so I will let XXXX know and you can just use your own lender. So on XX/XX/XXXX I reached out to her manager XXXX XXXX and I explained my disappointment in the conversation I had with XXXX XXXX and informed her that I am also a mortgage lender and she is completely out of compliance by implying denial on my loan. She was not an underwriter, nor did she even submit my loan to an underwriter for review. XXXX apologized and told me that XXXX was incorrect, they did offer what I was looking for and she would be happy to help me. I told her great, she was suppose to get back to me on XX/XX/XXXX and she did, and then I responded to her asking additional questions and I have never received a response since. My loan with them was in limbo after 2 weeks I reached out to XXXX 's manager who was very rude and unprofessional and basically said he would talk to XXXX and never got back to me with an outcome. At this time I have never received any paperwork from them after my application which is not compliant, never have received a decision on the loan which is also not compliant as it has now been 60 days since I applied. I am requesting that MTH Mortgage submits a request to remove the inquiry from both my credit as well as my husbands credit report. Due to their inability to handle my loan transaction I have lost money on this transaction. The builder also refuses to stand by their original statement of providing a credit of {$5000.00} because they now say the credit comes from the lender and not them. I felt due to this issue I should have been given the credit of {$5000.00} as the builder is representing this lender and also FORCING people to apply with them for financing in order to make an offer and they are not performing. I have reached out the management with MTH Mortgage and no one cares about the customer, they don't even return calls. I have also spoken to the builder - XXXX XXXX and their management team and they also do not care about their customers because if they did they would honor what was promised by their sales rep instead of back pedaling and saying the credit comes from the lender when the sales agent never stated that. Also, due to the lender they " RECOMMEND '' not performing on this transaction and taking care of their clients they should have made this right. unfortunately, both companies are at fault and I am a very dissatisfied buyer.
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| 03/07/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I was offered the Forbearance ( 3 months from XX/XX/XXXX ) because I am in the Disaster Relief zone ( after Hurricane Irma ) by my lender LoanDepot ( NJ Office ). I had contacted Congressman XXXX 's office & they stated they were bombarded w/complaints from many of us. When the lender offered it they said that for 3 months I would not pay mortgage & that those 3 months would be placed at the end of my loan term. Even then before I actually accepted it I called & asked them just to be sure & they said YES that's what will happen. When XX/XX/XXXX came around they started sending letters telling me I had defaulted in payment & they actually closed my acct online so that I can't make any payments through it, but had to call in instead. They wanted me to agree to a Loan Modification to change my interest rate from my fixed 3.75 ( FHA loan ) to 4.25 % which was ( so they said ) the current rate according to them. I asked them why would they do that & why so high? They said that they had to follow the HUD regulations. That same day I contacted HUD & they said not only was the interest rate which that day was 3.97 %, but that they cant raise our interest rate more than .25. They also started sending Foreclosure notices. They accepted payments for XX/XX/XXXX for a 3-mo trial period. On XX/XX/XXXX I called my lender & spoke to a supervisor ( XXXX XXXX ) who asked me what was it that I wanted. I told him I want them to honor what they said that those 3 months would be tagged to the end of my loan term. He said that is what will happen. I asked him to please put it in writing & send it to me. After a wk that I hadnt received anything I called. I made about 3 calls along w/emails asking for him to return my calls/emails & that I hadnt received anything. To date I havent heard from him nor have I received anything in writing. Last wk I called & spoke to another supervisor because they wouldn't take my 3rd trial amount because I hadn't signed a form saying I would accept this. I asked her by signing that form it would mean they could modify my loan to increase my interest rate & they said NO, that it only authorizes them to collect my 3d payment. When I received the form it read differently so I called them & they said that yes, if I signed them that would authorize them to modify my loan. I told them they had told me different things each time I called & one of them being that I could pay half now & the rest would be split into 6 months. They said that wont happen & they would change my interest rate. I told them I cant afford that & thats not fair, what kind of disaster relief was that & how could they do that & say they were helping us? They said what they could do for me now is to give them {$3100.00} & the rest would be payments of {$2100.00} from XXXX. They said if I dont make my payments that they will act on foreclosure. This is causing hardship as I am a single parent w/one income. When Congressman XXXX 's office researched this complaint, LoanDepot told them that the forbearance wasn't a part of HUD, that it was something they offered us, so congress couldn't help because it's not part of a federal program. Why would they tell them that yet tell me that they had to follow HUDs regulations? Something isn't right & I need help. I've already paid them {$3100.00} in XXXX XXXX XXXX XXXX yesterday the {$3100.00}. This forbearance was supposed to be a way to help us through that period. What kind of disaster relief is this? I hope that you can help.
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| 12/13/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
Older American |
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Ref : Loan Depot LLC. Loan # XXXX I applied for a loan through Loan Depot LLC. located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. On XX/XX/2016, XXXX XXXX XXXX, Senior Mortgage Banker took the application info. over the phone and charged my wife 's credit card {$420.00} for the appraisal fees. He said he locked the rate at 3.625 %, XXXX cost and Appraisal fees will be credited. I provided all requested documents including Tax docs, pay stubs, bank statements etc ... within couple of days and sent electronically to XXXX XXXX. I received the welcome package and signed all loan documents electronically including the lock rate agreement dated XX/XX/XXXX ( back dated 2 days prior to date I first contacted XXXX XXXX ). The XXXX XXXX agreement was good for 45 days, at rate of 3.625 at XXXX cost, loan amount $ XXXX. A lack of timely responses from XXXX in regards to my emails and phone calls prompted me to contact XXXX XXXX XXXX who was XXXX XXXX 's supervisor, to get an update on the status of my loan. Then, I finally heard back from XXXX, however he went silent for over a week again -- I finally decided to drive over to Loan Depot 's office with XXXX XXXX ( who had referred me to XXXX also his client ). After waiting for long time in the receptionist area we were able to speak to XXXX. I expressed my concerns and asked him about the deadline for lock agreement which be on XX/XX/2016, he assured me not to worry ; he said he loan will be funded prior to expiration and if we he did n't meet the deadline, he would " re-lock it before the deadline. '' I received an email from XXXX XXXX at Loan Depot, with attached copy of the appraisal repot, XX/XX/2016.
Then on XX/XX/XXXX received a new email from XXXX XXXX XXXX with new Rate Lock agreement Interst rate : 3.625 and {$12000.00} cost out of my pocket!
I tied to contact XXXX XXXX at his office several times and left messages he didnt respond. I sent him and email and asked for explanations and he responded back that will get back to me.
I received an email from XXXX XXXX XXXX and he on XX/XX/2016, and he indicated ; " Nothing can be done restoring the pricing of your loan. Then he sent me a new offer for Rate Lock agreement, Rate : 4.1 % no cost and 3.625 % with my cost of {$15000.00}. '' This is so unfair!! I had the opportunity to have loan rate of 3.625 and XXXX cost with another institution, however I decided to pursue my house refi as I valued the integrity of Loan Depot and they made me feel as if I am in good hands. There was plenty of time for them to close the loan. I provided all needed document requested by XXXX XXXX within a few days of the rate lock. If I was aware that there is a hesitation to deliver the loan to the end, I would have had the chance to exercise other options while the rates were low.
I went to Loan Depot Office on XX/XX/2016, and asked for XXXX XXXX XXXX, but he was not available, after lon waiting, I amnaged to meet with XXXX XXXX XXXX.
I told him please put yourself in my shoes, If this loan does not go through with the same terms as promised and agreed, there will be a big financial loss and hardship on my family. He promised me to bring this situation to upper management and I honor me the original rate as was agreed upon in the contract documents that were signed by my wife and I.
I urge CFPB to help me and have the Loan Depot LLC., to honor me the loan rates that I was offered and signed for and deserve.
Thank you, Best Regards, XXXX XXXX
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| 05/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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XXXX XX/XX/2021 I was contacted by Loan Depot for a residential home refinance. I had been in contact with many other loan companies due to the circumstances of my employment situation. I worked for a company for 9 years and I ended up purchasing that business in XXXX of the current year. I have an LLC so im not on my companies payroll. I told my loan representative ( XXXX XXXX ) my situation and he assured me that there would be no issue with this loan, as long as I could present a profit/loss statement upon request. Therefore, I proceeded with the application while constantly reminding him of my situation. When contacted by the Sr. Account Manager XXXX XXXX XXXX XXXX I was asked for multiple personal items such as : personal bank statements, W2s, business bank statements, profit/loss statement, personal identification, etc. I provided all information, but he asked a few times for business tax forms from the previous two years, which I had none due to this being my first year in business. I believe there was a mix up on their end due to being asked multiple times for those tax files. I was then contacted again by XXXX to clarify the situation which I told him the same that we had talked about before. Everything seemed to be going on the right track. I was charged {$500.00} for an appraisal which I did receive while still believing there would be no issues with the loan due to all of the information I had sent in and my credit score which was upwards of XXXX. On XX/XX/XXXX, I received an email stating that I had been denied a loan due to my length of employment. I quickly contacted XXXX and we spoke about getting this taken care of. He reminded me that he would work with the underwriters to let them know my situation and it would all be taken care of. I was also given the number to someone higher than he with the company and I was told to contact him in regards to what was going on. I called him XXXX XXXX XXXX XXXX three times that week and left voicemails, and have also reached out and left messages two additional times with zero response. I asked XXXX about it and he said that he had personally contacted him and that he was going to give me a call the same evening we had talked. It has been a week and I have still yet to have a phone call from them regarding this even after still reaching out through phone calls and text messages which I was told to text because it would get the messages quicker. I am very unsatisfied with my customer service and I feel that I was led on to continue with the loan application while all along knowing that I wasnt going to be qualified. I they had told me upfront that they needed the business taxes for the past two years, I would have stopped the process immediately. I am now out {$500.00} and my credit score has been affected due to false information given to me. I feel like if this has happened to me, who knows how many others this has happened to and a business can not continue to make false promises to customers. Also, I wonder if the company has some sort of kickback with the appraisal company because its kind of strange to me how after the appraisal they just sort of quit working on my file. If they are just doing this to get appraisals and money for them and then denying the loans. I have great credit and my business is thriving and I just wanted to take advantage of a better interest rate and a shorter term. I don't think they company ever really intended on refinancing my loan.
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| 11/10/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We had a conventional loan with Loan Depot XXXX XXXX XXXX XXXX that had PMI included in our monthly payment. We sold our home and closed on XXXX XXXX. The payoff demand that Loan Depot sent escrow shows the pro rata amount for PMI of {$1000.00} which covers 2 months payments. Loan Depot said that PMI is paid each month to cover the previous month. So those two months of PMI in the payoff should cover XXXX and XXXX Paying off my PMI totally since as of XXXX XXXX the loan was paid in full and closed.
On XXXX XXXX Loan Depot took out another month of PMI from my escrow impound account.
Escrow closed XXXX XXXX XXXX ) and the money wire reached Loan Depot on XXXX XXXX. In their demand letter it states that if the payoff is not to them on or before XXXX XXXX that we are to add an additional {$47.00} per day to the payoff.
As of XXXX XXXX, Loan depot had at that point received 3 months worth of PMI, even though I only owed 2 months at closing XXXX XXXX, XXXX XXXX.
Then on XXXX XXXX, Loan Depot went into my impound account AFTER the loan had been closed and paid in full, and took ANOTHER month of PMI insurance ( {$500.00} ). Now they have 4 months worth of PMI payments when I only owed 2.
On XXXX XXXX, I called, spoke to XXXX ; I explained everything and asked why this was and requested my refund. I was told that they charged a whole month because the wire did not hit until the XXXX of XXXX, even though the demand letter and/or any contracts do not state that. He said that he would put the request in. After speaking to him I called Fannie Mae ( who was not pleased to hear what was going on and told me who to call and that it can be escalated to level 2 supervisors if I can not get a resolution. I spoke to title and escrow, all who have never seen a lender do this to a loan.
I called Loan Depot back again that same day and spoke to XXXX ; I asked for a supervisor due to the situation, and she said that she did see notes and would transfer me. Then she hung up on me.
So I called back ( again ) and talked to XXXX and right away told her I needed a supervisor. She transferred me to XXXX and I again explained everything and included the fact that I have everything in writing. I gave her the dates and she said that the payoff they requested was not what was paid and that it was short, to which I replied that no- in fact they had received OVER what it should have been INCLUDING the {$47.00} for the extra day ( XXXX XXXX ). We went over the numbers so I could let her see it for herself. Then she said she did not see the other two PMI payments taken out, to which I replied with the exact dates and amounts taken out of my impound account.
She asked me what I was looking to get, and I told her that I wanted my impound account balance disbursed back to me as well as the two extra months that they took out of my account ( one of which was taken after my loan was closed and paid ). She asked me to send a demand in writing via fax or email, which I did and that they would investigate it and research it with HUD and get back to me with their decision. I told her that was very irritating since it was their mistake and now I have to file a demand and wait to see if they approved it? Again, I have it all in writing. It even states in their demand letter that they will no disburse after the loan is paid in full, yet they still did it. This is a loan that was paid in full and closed, how can they go back and take over {$1000.00} more from
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| 02/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My original mortgage was thru XXXX XXXX.
Loan Depot acquired my loan.up until XXXX, my monthly payment was made online thru the XXXX XXXX web site. In XXXX the wen site was no longer valid. I was rerouted to the Loan Depot web site.
Unfortunately I unable to log in and make payment online. My wife called in to loan Depot spent several hour on the phone trying to resolve this issue. She finally attempted to make a payment over the phone. That failed!
I attempted to log on once again with no luck.
I called customer service. Spoke to a customer service representative who's name I do not recall. The service representative asked for the account number and routing number of my checking account. When I called out my account number I was told that he did not need all the digits. There are a few XXXX and XXXX 's both in the beginning and the end of the account number. I asked him several time if he was sure he didn't need any more digits. I was assured that everthing was correct and that my payment was processed. The online issue was also resolved. Fast forward a month. It is know XXXX. I start reviving collection notices from Loan Depot. I log on to my mortgage account.
To my surprise not only do I have late fees being assessed. I have a double payment do!
I immediately call customer service. I requested to speak with a supervisor. I was connected to a young lady by the name of XXXX. XXXX was very apologetic. She quickly locates the problem. She noticed that the customer service representative I had spoken with in XXXX inputted my checking account number in correctly. XXXX was able to look up my payment history corrected the account number and process both payments for the month of XXXX and XXXX. My concern was the reporting of a late payment to the credit bureaus. XXXX assured me that she would request a rebuttal, and that the issue would be resolved. Fast forward another month. I log in to make XXXX 's payment. Only to find out that I still have a late payment attached to my account. I call into customer service. Request to speak to a supervisor. I was connected to a supervisor by the name of XXXX extension number XXXX. Extremely unprofessional supervisor. Argumentative, combative, and ineffective. After a lengthy conversation, she agreed to open up an investigation. I was told that she would contact me within the next few days. It's been over a week and still no contact. I called in on XX/XX/2018. Once again I requested to speak to a supervisor. A young lady by the name of XXXX is introduced to me as a supervisor. I start to explain my situation. I am quickly interrupted by XXXX. She begins to tell me that its my falt the error was made and there is nothing Loan Depot is willing to do to resolve the issue. I am told the request was denied and that I would be receiving a letter in the mail. At this point I see XXXX ' XXXX attitude had gotten snippy. I requested her last name. XXXX 's response was XXXX XXXX refused not only to connect me to XXXX ( the supervisor that resolved the nonpayment issue in XXXX ) but give me her last name. I asked what other resources I had since Loan Depot was not willing to help. XXXX 's response was contact the credit bureaus. XXXX gave me three numbers for three credit bureaus and all three numbers were incorrect. I would like the credit report issue resolved. Not only is it holding up a refinance. It's also excluding me from qualifying for a home loan on an investment property.
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| 01/16/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Hello, I applied for a loan approx XX/XX/XXXX. I advised XXXX that my purpose of the loan was for me to skip a payment ( XXXX and child 's birthday ) because we fail on hard times with XXXX XXXX being on strike. He gave me two options and I went with the FHA that requires me to pay apprx {$470.00} upfront but he advised me they will give it back at the end of the loan closing. Once everything was ran, he told me that I wouldn't have to put any money down and I would skip a full month or two payments, get back whatever was in my escrow, and also get back my Mortgage insurance premium that I paid from my current loan provider. During my 1st interaction during the loan verification, I was contacted by XXXX on XX/XX/XXXX, who advised me that they had to do a 3way w/my current lender to verify current account status. This was the only info that was needed. During the conference she started asking my current lender several other questions about my loan. I immediately cut her off and advised her she lied and told me she only needed to ask one question. She then stated " oh I just found out I needed to get more info ''. then advised her she was supposed to ask me permission because we never agreed to that.
After two long months of waiting ( bec they claim that they are behind ) I finally sign the paperwork ast forward to XXXX ( we still are waiting on the refi to get processed ) /I XX/XX/XXXX, on the docs it says instead of me receiving my funds back from the appraisal that I had to pay {$88.00}. I immediately contacted them and advised that the paperwork was incorrect and that I wasn't going to pay them anything.XXXX advised he doesn't know what happened but to disregard it. Since the notary was there to witness I followed what he stated. I was also instructed that the loan would be funded within 2 bus days. I asked him if he was sure because he had already advised me that I didn't need to make XXXX payment and I couldn't afford no negative marks on my credit. I didn't hear anything and I called a couple of days and left messages and no one called me back. My last attempt was XX/XX/XXXX because that was the last day to avoid 30 days on my credit. Still no one called back, so I ended up making my payment ( I had to scrounge up the money at the last minute because they had advised I didn't need to pay it. I ended up finally hearing from them XX/XX/XXXX & was advised my loan was just funded ( glad I ended up paying it because it would have been reported on my credit ). They apologized again because it was another delay. XXXX also advised me at that time that he confirmed I would be getting the MIP refund back and it would be over {$2700.00}. To summarize, my old mortgage ended up getting paid XX/XX/XXXX and my new payment was Loan depot is due XX/XX/XXXX. I never received by MIP credit for apprx {$2700.00} ( bec they advised it was credited to my loan, which was not included in the loan agreement and this again was never advised )! I never end up skipping a payment, I did get my escrow back from my old lender but I need to pay that money loan depot that money because they took forever to pay it off and ended up having to pay my taxes which ended up increasing my loan by XXXXk! I have spoken with two managers/supervisors who promised to call me back and see what they are able to do after they review the calls but I have never heard back from anyway ... He did end up crediting the {$470.00} back to my card FYI.
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| 08/09/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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In XXXX, IMORTGAGE, INC sold me a mortgage package ( conventional loan ), including a single premium PMI policy. XXXX mortgage and imortgage were involved and acted as my sole point of contact. I thought I was purchasing a PMI policy with refundable options per the XXXX of XXXX, but was given a non-refundable PMI policy with no disclosure, warning or notification. This has led to my loss of approximately {$6000.00}.
XXXX/imortgage seemed to be XXXX cohesive company at the time of my purchase. I 'm not clear on how they relate currently.
I believed my policy to have pro-rated refund attributes as per the XXXX of XXXX. At no point during my entire interaction with XXXX/imortgage or anytime prior to closing, or after closing, was I informed my policy was non-refundable. I did not know such an offering existed. I was NOT presented with a PMI certificate at my closing which called out a " non-refundable '' policy. To the contrary, I was given generic PMI disclosures which stated I had the right to cancel PMI at an 80 % LTV and that certain protections under the XXXX applied to my policy. This is called out in section XXXX XXXX b. ) of my Deed of Trust document and my Private Mortgage Insurance Disclosure form, both provided at closing.
Upon selling my home in XXXX and paying my loan off in full I requested a refund of my unearned premium from my PMI policy. I was 25 months into my scheduled 80 % LTV time period ( XXXX months ), which I had understood to mean I would receive roughly 75 % of my Single Premium back as an unearned premium. This amounts to approximately {$6000.00}. It was at this time that I first learned I had a " non-refundable '' PMI policy. I was then presented, for the first time, with an unsigned PMI certificate which listed the policy as non-refundable.
Upon learning of my surprise non-refundable status I contacted XXXX and imortgage to understand what notification or information I may have missed during my proposal and purchase process that would have let me know I was buying a non-refundable product. Imortgage claimed to have no record of my loan and offered no assistance at all. The loan numbers I provided along with my SSN did not pull up any records with imortgage. XXXX response is that they are n't responsible for providing any of that info since they do not sell the PMI product. They have washed their hands of responsibility even though they were the sole point of contact of the PMI product. At no point did I have any contact with anyone else regarding the PMI policy. It was all solely through XXXXimortgage.
XXXX/imortgage failed to provide basic information on a product they bundled with my mortgage and misled me into believing my policy had refundable attributes. Through XXXX/imortgage 's intentional or unintentional neglect I have lost approximately {$6000.00}.
Additionally, XXXX stated that had I paid down my loan below 80 % that I would have qualified for HPA refund status and would receive a pro-rated refund of unearned premiums. Since I sold my home and paid it off in full, however, they state that the XXXX refund status does not apply. I believe XXXX is skirting around the XXXX on an incorrect technicality. XXXX refund status should be granted when a homeowner owes less than 80 % of a mortgage. That happens when a load is paid down AND when a loan is paid off in full. In either situation the mortgage risk is absolved and the XXXX refund status should apply.
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| 05/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Loan Depot locked an interest rate of 2.375 % for us on XX/XX/XXXX in the attempt to refinance our mortgage, however they did very little throughout the next 3-4 months. On XX/XX/XXXX, we learned that our locked rate was extended to XX/XX/XXXX, because nothing had happened within that time period - they basically sat on our file and did nothing. We learned on XX/XX/XXXX that underwriting requested Schedule E from our tax return, or rental agreement to verify our rental income, which we submitted rental agreement for their review. No question was asked until XX/XX/XXXX, the same document was requested again. We explained and submitted the same document, again. On XX/XX/XXXX, we learned that our locked rate was extended again, till XX/XX/XXXX, because apparently our file was still being reviewed ; and on the same day, the officer we worked with informed us only a few documents were needed and we were getting very close to closing. The next several weeks were spent on collecting various documents from us, again, no question or comment from Loan Depot was ever made about our rental income. On XX/XX/XXXX, we received closing disclosure from Loan Depot, and were informed that we could possibly close on XX/XX/XXXX. However on XX/XX/XXXX, 4 days before that projected closing date, our officer informed us that more conditions were required from underwriting, including a document named Limited Review Questionnaire from our HOA as well as my husband 's W-2. We were frustrated that the process of collecting documents seemed non-ending, however we submitted them again, within a few days. Being concerned that we were getting close to XX/XX/XXXX, we were informed by our officer that Loan Depot would extend our same locked rate for another 60 days at no cost to us. However on XX/XX/XXXX, our processing officer we had worked with for over 3 months disappeared from us, and a new one reached out to us, and came with a new set of requested documents. And instead of the verbally promised 60 days, our locked rate was only extended till XX/XX/XXXX. And on XX/XX/XXXX, we learned that it was required that we submit our XXXX tax return, within 24 hours, or our file would be denied. We attempted to reach out to our loan officer multiple times, with absolutely no response. Our file was denied a week later, with no explanation whatsoever prior to the denial. Our loan officer refused to communicate with us, until we reached out to his supervisor on XX/XX/XXXX. He eventually returned my phone call, promising that though our file was close, he could re-originate another one for us under the same terms, fees and interest rate. However it turned out to be false promise. Loan Depot is unwilling to reverse our application and offer the same rate/fees, after 5 months of failing us in our refinance process. They have lied to us many times, failed to educate and communicate with us, and failed to treat us fairly as consumers. It is quite clear that they did what they did to get themselves out of our locked rate of 2.375 % because they were no longer willing to honor it, by using tactics such as purposefully prolonging the application process, escalating the difficulty of documents collected from us without providing sensible answers, refusing to answer our questions, refusing to educate us as consumers, refusing to communicate with us at times, as well as lying to us, giving us false hope and promises, and discriminating against us.
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| 01/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My husband and I have owned our home for 22 years and we have stable and solid employment. Due to XXXX my husband was out of work for 18 months and we struggled with our mortgage payment and are now facing a foreclosure sale date on XX/XX/XXXX. We are back on our feet financially and have no problem making the mortgage payment but our lender Loan Depot refuses to consider working with us or offering any option other than full reinstatement of the past due balance. We feel that we have been denied access to programs that would allow us to modify or restructure the loan, or work out a repayment plan for the past due amount by Loan Depot. This is an avoidable foreclosure and we don't want to lose our home because the pandemic devastated my family at that time but have now recovered.
We refinanced with Loan Depot into a conventional 30 year fixed loan about 12 years ago. We made EVERY payment on time pre-pandemic. I have worked in liXXXX XXXX XXXX XXXX XXXX for 25 years and have worked for a local studio for the last 10 years. My husband XXXX works as a XXXX XXXX at various events ( concerts, sporting events, symphonies etc. ) When our state was declared a disaster area in spring XXXX my husband was unable to work. We used our savings and scraped by and continued to pay our mortgage as long as we could. In spring of XXXX we contacted Loan Depot and were offered a XXXX based forbearance plan that would let us temporarily stop paying the mortgage with no penalty for up to one year. and would be repaid at a later date. We were grateful and skipped payments for 8 months. In early XXXX I contacted Loan Depot and said we would resume making payments because I thought my husband would be back working full time. I made the payments for 3-4 months but was still struggling and unable to make the XXXX payment. I contacted Loan Depot in XXXX and explained that we were getting back on our feet and that I intended to make a double payment to get caught up. Loan Depot said they may have some options to help but I felt I had the situation under control and just wanted to get caught up on the loan.
When we called in again in XXXX to make a double mortgage payment Loan Depot told us that they could not accept our payment and would no longer talk to us and that we had to deal with the law firm. I contacted the law firm who was now demanding that we pay nearly {$7000.00} ( missed payments plus legal fees ) in one lump sum. We could have paid a portion of that and then resumed our mortgage payment but they told us there were no options other than full payback. We had liquidated our savings making our mortgage payments when XXXX forced my husband out of work back in XX/XX/XXXX prior to the forbearance so we had nothing to fall back on.
Since that time we have tried repeatedly to get Loan Depot to talk with us, or the law firm to consider a payment plan on the late payments ( with legal fees it is now about {$15000.00} ) but everyone is shutting us down and telling us there are no options. We have never been reviewed for a loan modification or loan restructure or repayment plan by Loan Depot. My husband and I are both working full time and make sufficient income to afford our current mortgage payment as well as paying off the delinquent balance through a restructured loan or repayment plan but instead we are told we are selling your house on XX/XX/XXXX and there is nothing you can do about it.
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| 06/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020, I signed up online through XXXX to get mortgage refinance quotes from various lenders. I received a call at XXXX XXXX at LoanDepot XXXX XXXX # XXXX XXXX at XXXX XXXX. XXXX XXXX asked to speak with me, told me he received my rate inquiry from XXXX XXXX, and could look into that for me. I told him that I was interested in refinancing my 30 year loan to a 15 year loan. He was very sociable, and explained that XXXX was founded after the financial crisis, and aimed to be transparent with loans- he used a term I can't remember, non-directed or non-leading, something to that effect- to explain that he had no financial gain in steering me toward a particular loan. XXXX XXXX was extremely talkative, asking me questions about my life and telling me about his, and at the time it seemed very innocuous. Approximately 10-15 minutes into the call, XXXX XXXX told me he needed to confirm my identity-he stated that he needed me to confirm the last four digits of my social security number and my date of birth. He stated that he had access to this information, he just needed me to repeat them for verification of my identity. I provided them, and the call continued on for over an hour. After about an hour, XXXX had still only provided me with information about a 30 year loan, so I inquired about the 15 year loan again. He made a comment to the effect of me not being locked into any loan- 15 year, 20 year, 30 year, but that he could lock in the rates once he submitted the application in a few minutes. I responded that I did not want to submit an application at that time because I did not want a hard inquiry on my credit report until I was certain that I wanted to refinance. At this point, XXXX XXXX stated that he had run my credit at the beginning of the call. I became upset, asking why he would run my credit without asking my permission to do so. He said that he had asked for my SSN and DOB so that he could run my credit, at which point I reminded him that he had asked me to confirm this information for him so that he could verify my identity. At no point did XXXX XXXX ask my permission to run my credit. He stated that he already had access to my private information, and simply needed verification. In hindsight, XXXX XXXX XXXX talkative and inquisitive behaviors were obviously his method of obtaining the information he needed in order to complete the application. I naively believed that he was simple utilizing " salesman-like '' manner to gain my trust and business, but I did not at any time affirm to him that I wanted to complete the application, that I was giving him permission to run my credit or otherwise. When I became upset and began questioning XXXX XXXXXXXX XXXX tactics, he stated that he " thought '' it was what I wanted to do- when I told him that we both knew that he needed my expressed permission to run my credit, he tried to downplay the situation by telling me that it wouldn't affect my credit- that it would drop it maybe four points or so, but that it wouldn't do long term damage. There was quite a bit of back and forth, but before I finally ended the call, I confirmed with XXXX XXXX that the call had been recorded. I believe that XXXX XXXX engaged in deceptive practices by running my credit report without my explicit consent, and I believe he would have submitted the loan application without my explicit consent had I not finally figured out what he was doing.
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| 12/13/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I began communication with Loan Depot regarding a VA cash-out refinance on/around XXXX XXXX and was contacted by retention department ( XXXX ) same day XXXX My loan was assigned as # XXXX. During this conversation in which I was fully transparent about our employment situations, XXXX XXXX XXXX ( XXXX # : XXXX ) characterized our application as a no-brainer, and a slam dunk, even suggesting that my income alone would get us across the finish line. It was at this time that, given the low APR ( 2.25 % ), favorable terms, and a reassuring conversation with XXXX that I ceased pursuing other lenders. I emphasized to him that my desire for the cash out amount was flexible, ie, we had leeway on total loan amounts.
My wife and I were 100 % responsive to all inquiries ( I don't think we ever took more than 24 hours to respond ) and aggressively adjusted our schedules to accomplish the pest inspection and VA appraisal with little turnaround. We did everything we could to keep the timeline moving.
I was going through a separation from XXXX XXXX orders returning to my position XXXX XXXX XXXXt at a major airline, a seamless transition covered by XXXX law that many others before me have underwent.
My rate was locked again on XX/XX/XXXX, convincing me that I would continue to pursue the loan with Loan Depot.
Basic research would suggest that our family 's income was sufficient to borrow $ XXXX. If it were even a close decision by Loan Depot, good business practice would stand to reason that Loan Depot may have attempted to rework the total loan amount to close the deal, unless the market 's conditions changed so much that the loan became completely unworkable under current interest rates.
During the period between XXXX XXXX and XXXX XXXX ( when I was notified of the adverse action ), market interest rates went up .75 %. On a $ XXXX loan, this amounts to a total cost increase of $ XXXX. While I faithfully worked to close the deal under the reasonable belief that Loan Depot was doing the same, my family effectively lost $ XXXX. The reasons for the denial were : XXXX. Too many debts ( We have XXXX credit cards that we pay in full every month. We have NO standing debt other than our current mortgage ) and XXXX. Insufficient income ( Even if that were the case, XXXX never attempted to rework the loan value. Also, we're in the process of working with another company and our income is seemingly more than sufficient ) Of note, ~ $ XXXX of mortgage lender points were added to my disclosure agreement. As this was undiscussed and unforeseen, I voiced my displeasure about this addition in an email to an account manager just two days prior to the denial.
It is my opinion, bolstered and supported by the facts, that Loan Depot decided that our loan was no longer in their best interest locked in at 2.25 %. Instead of reworking the loan ( which would have revealed their machinations ), they simply denied us. This is a textbook bait-and-switch. I'm not certain what they did was illegal, as there is no way for me to see the details of their underwriting, but it was certainly unethical. After wasting XXXX weeks of my family 's time and ultimately costing us $ XXXX over the life of the loan compared to current market rates, they informed me of the adverse action, citing insufficient income and too many outstanding debts. We have XXXX credit cards and pay them in full every month.
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| 05/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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In early 2020, I refinanced my mortgage with LoanDepot. It was a quick, easy process, that was completed within a matter of weeks. In XX/XX/2020, after mortgage rates had continued to fall, I returned to LoanDepot to explore another refinancing. We quickly agreed in XX/XX/2020 to a 30 year fixed rate at 2.65 % with underwriting costs of {$1500.00} and lenders credits of {$5200.00}. Given that I had just refinanced with LoanDepot, I expected another quick completion of the underwriting process and a closing of the process within a matter of weeks. However, LoanDepot stopped started to be unresponsive to my inquiries. Over the course of XXXX, I sent multiple emails about the closing of my application XXXX Exhibit 1. ) On XX/XX/XXXX, I sent a another email to XXXX XXXX about the status of my application XXXX Exhibit 2 ). I addressed any outstanding questions immediately ( Exhibit 3 ). In my opinion, it become increasingly clear that LoanDepot was trying to delay this process. Finally, my email to my lending officer in late XXXX was not answered ( Exhibit 4 ). Not until mid XXXX did I hear back from LoanDepot. XXXX XXXX XXXX XXXX # XXXX ) introduced herself as my new Lending Officer because XXXX XXXX had been let go. She said she would work expeditiously with the new loan processor, XXXX XXXX, towards the closing of my refinancing. As before, I quickly submitted all of the additional information that was requested ( Exhibit 5 ). During this time in late XXXX, I noticed an effort to reduce the terms of my mortgage. LoanDepot demanded a lender credit of only around {$3500.00} XXXX from {$5200.00} XXXX and an additional home appraisal ( at a higher cost. ) Following the home appraisal, which assessed an increase in my home value of almost 25 %, XXXX XXXX called me and said that closing costs would have to increase by {$7000.00} because my home was assessed as a multi family home now. During this phone call, XXXX pressured me to cancel the application. At this point, it became clear to me that LoanDepot was trying to get out of this mortgage because rates had risen. XXXX used deception and pressure to either increase the cost of my mortgage or cause me to cancel the application. I told XXXX that it appeared to me that she was negotiating in bad faith and that I wanted to work with her supervisor. As such, my application was escalated to her supervisor, XXXX XXXX XXXX XXXX # XXXX XXXX, on XX/XX/XXXX XXXX Exhibit 6 ). XXXX called me shortly thereafter and said that the appraisal should be easy to correct. However, about two weeks later, he said that the county had changed the classification of the unit to a multi-unit home and so there was nothing he could do but offer the mortgage with the higher closing costs of approximately {$7000.00}. I had reached out to the city of DC who assured me that their tax classification should have no bearing on the appraisal for mortgage purposes. In addition, I reached out to friends in the mortgage industry who told me that LoanDepot 's request is deceptive. Like XXXX before, XXXX tried to change the terms of mortgage and advanced incorrect information for their negotiation in bad faith. In the circumstances of my mortgage XXXX primary residence, prime credit, extremely low loan-to-value ), a change from single to multi-family unit has no bearing on underwriting or credit rates. This is where I stand today ( also Exhibit 6. )
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| 04/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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The response from loan depot did not resolve my concern. I made two payments in XXXX. One was on XX/XX/XXXX from my bank received to your company on XX/XX/XXXX XXXX, and another on XX/XX/XXXX received by your company XXXX. That total payment was {$1300.00}. Tell me where that money is? Why wasn't it applied to my XXXX payment? Why did you take the payment I made on XX/XX/XXXX received to your company on XX/XX/XXXX and apply to my XXXX payment? The XXXX on the XXXX of XXXX should have gone towards XXXX. You do not seem to understand the question. When I realized the payment was applied correct, I contacted Loan Depot via the secure message center this is what I was sent.
XXXX XXXX ( you ) Sent XX/XX/XXXX To : Support Team General Question - Loan # XXXX Can someone please take a look and see where my payment is that I made on XX/XX/XXXX? It shows I am past due but I paid the loan amount in full for XXXX. The payment was for XXXX.
XXXX General Question ( Received XX/XX/XXXX ) Good morning, Thank you for reaching out regarding the payment made XX/XX/XXXX for {$670.00}. Your payment is currently in suspense, meaning the system is not recognizing where to apply that payment. As a reminder, loanDepot doesnt accept partial payments which you also signed off on during closing on your Promissory Note.
I do show another payment made on XX/XX/XXXX for {$670.00}, did you want that payment to be the remainder of your XXXX payment? Or was the {$670.00} supposed to be applied to principal? If not, you do need to make the remainder of your payment to complete your monthly payment and once that is done, I can put in a request to move those funds to your XXXX payment. If the {$670.00} was to be applied to your principal, then let me know through this email so I can put in a request to move those funds to the appropriate place. Just be aware that for the future, monthly payments need to be made in full.
If you have any further questions or concern, feel free to call us at XXXX.
Thank you for being the best part of loanDepot.
Best regards, XXXX XXXX ( you ) ( Responded XX/XX/XXXX ) To : Support Team RE : XXXX General Question Yes please apply to my principle so it makes it current.
RE : XXXX General Question ( Received on XX/XX/XXXX ) Good morning, Sorry for the late response but your payment has been applied to principal. At the moment, your next payment due is XX/XX/XXXX for {$1300.00} which does need to be paid in full since loanDepot doesn't accept partial payments.
If any further questions, please feel free to contact us ( XXXX ) XXXX Thank you for being the best part of loanDepot.
Best regards, Based off this both XXXX payments should have been applied as the support team said to XXXX. My XXXX payment was supposed to be for XXXX.
The response that my payment was 30 days late is not correct. As soon as I realized I was late and the payments were not applied correct I called your company, and I was told by XXXX XXXX that they would do a suppression of my credit until my dispute was worked out with the payments. You will honor this because XXXX said, and we trusted you. My payments should be current to XXXX, and I should owe for XXXX. You need to take a deep dive into this and fix it. None of you have answered my question as to where my money is.
This has been nothing short of a nightmare. I will continue to escalate until you fix this.
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| 08/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been in a debate with LoanDepot over my mortgage payment since XXXX of XXXX.
In XXXX of XXXX, Loan Depot attempted to put a force placement of insurance onto my property stating that I was obligated to have insurance on my own. I communicated to them immediately that I did have insurance, due to the fact that it is a New York State/XXXX requirement to have insurance on a property the day you complete the purchase, LoanDepot asked me to provide proof, I did just that via both phone and email ( where I sent multiple emails with copies of the policy ) and it took them 2 months to update my mortgage payment. All the while, they continually asked me to make payments that were a few thousand dollars more than I would normally pay. After asking LoanDepot how and in what manner I would be repaid for paying thousands of dollars extra into my mortgage, they could not provide me with a method of repayment and was told " That is not my department, I do not know '' by multiple agents across multiple departments. I refused and communicated that as soon as the issue was adjusted that I would repay in full, and finally after speaking with multiple representatives, being bounced around multiple departments and hunting these people down for answers ( over two months after providing proof of insurance in multiple emails ) the payment was finally adjusted back to normal ( {$870.00} ) but Loan Depot never adjusted my credit damages and never reported their mistake to the credit bureau.
Now the same exact issue just happens to reoccur in XXXX, right around tax time, LoanDepot starts to charge me extra on my mortgage again stating that there was a forced placement of insurance. I have the same exact policy, pay in full for the year at the same time each year ( XX/XX/XXXX to be exact ) and nothing about my policy changed. I have been constantly calling, emailing and pursuing LoanDepot to adjust my mortgage back and remove the late fees, and have had the total balance due waiting for LoanDepot to allow me to pay at my actual mortgage rate of {$870.00}.
I was connected to a department who explained to me that the " only '' insurance I had was through the property management company ( which is incorrect I also have a private policy ) and that it only had a total coverage amount of {$120000.00} and my mortgage required me to have {$150000.00} or more in total coverage. So I, again, provided my additional policy and showed that my coverage total was well over not just {$150000.00}, but $ XXXX in insurance!
Since providing that information, LoanDepot has yet to respond to any emails. And any time I call, the representative I get is clueless to the situation and can not help or tries but is starting from square one.
I would like to derogatory mark removed from my credit, the late fees removed and the additional charge for insurance ( THAT I ALREADY HAVE HAD IN PLACE SINCE I PURCHASED MY PROPERTY ) removed from my mortgage so I can resume my regular, monthly payment schedule of {$870.00}.
I am confused as to why none of the servicers in LoanDepot had any idea about what to do with my issue, and when I tried to pay the {$870.00} amount on their online payment portal it was not allowing me to solely pay my mortgage amount. All I want is the opportunity to continue with my mortgage as per normal and the DEROGATORY MARK REMOVED FROM MY CREDIT REPORT.
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| 09/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I submitted a partial payment ( {$1300.00} ) on my mortgage on XX/XX/XXXX. This was to be applied to my XXXX, XXXX mortgage payment. I made a second payment ( {$1300.00} ) on XX/XX/XXXX to complete the XXXX full payment.
I made another payment ( {$1300.00} ) on XX/XX/XXXX. Around XX/XX/XXXX, I received my monthly statement with a lot of reversals and I contacted the mortgage company to understand the statement. I was advised that they don't accept direct partial payments and if I wanted participate in their budget drafting program, I would need to register, complete a form and pay one month in advance. I advised that I had sent 3 payments in without knowledge of this program. I was told to make the last half payment, which I did on XX/XX/XXXX ( {$1300.00} ) and if I returned to form, my budget draft would begin in XXXX. I received the form and submitted it immediately. The first two payments were applied to my XXXX, XXXX payment. However the last 2 payments were not applied to my account but held in suspense. I was not made aware of this. When the first automatic budget draft payment was due, I contacted them again to find out why it was not done. I was told I had not made a payment for XXXX. And I had to make a FULL PAYMENT, even though {$2600.00} was " in suspense ''. I made the full loan payment on XX/XX/XXXX of {$2500.00}. Again without notifying me, the company applied ONE of the suspended {$1300.00} payments entirely to principle and left the other payment in suspense. I called on XX/XX/XXXX and again on XX/XX/XXXX and could not find a resolution to the suspended payment. On the last call, I demanded a resolution. After spending hours on hold and back and forth, I was assured the remaining {$1300.00} would be applied to my account and I would just need to pay the remaining balance of {$1200.00}, which would cover the XXXX, XXXX payment. Because of the history of lack of follow through, I waited until the payment posted, then I called in on XX/XX/XXXX to make the payment. On XX/XX/XXXX I called to confirm the budget draft scheduled for XX/XX/XXXX was done. However I was advised that the {$1300.00} payment had NOT in fact been posted, and the {$1200.00} was now in suspense and my XXXX, XXXX payment is now late. I was also advised that the {$1300.00} payment was returned on XX/XX/XXXX, yet I have not received the same, neither electronically or via paper check.
I really don't want to make any additional payments until my account is corrected, and NO ONE can seem to explain why the first two payments could have been applied to my account, but none of the subsequent ones can be applied. Additionally, if it is the company policy to send back partial payments, why weren't all of them returned to me. I know this pandemic has people working from home and has restricted the ability to physically walk over to a different department to immediately address an issue, but this has been going on for over 4 MONTHS!! As consumers we are held XXXX by mortgage/servicing companies as we can't just pick up and take our business elsewhere. And choosing to not make ANY payments costs us our homes. This is just sheer incompetence on behalf of Loan Depot. I felt compelled to file this complaint because if they refuse to respect this process withe your organization as well, I have to spend whatever is necessary to break all ties with this company.
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| 11/29/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I am currently on XXXX XXXX military orders stationed in XXXX XXXX XXXX, Fl. Last year my family and I were evacuated for hurricane Irma. When we returned home we found that there was some damage to our homes structure and landscaping which included trees that had to be removed immediately. My wife and I began to get estimates for repairs. Our total in damages was approximately {$13000.00}. Unsure how we were going to come up with the money for repairs our main concern was to pay our mortgage. Being an XXXX XXXX XXXX for 17 years and currently holding a secret security clearance I can not have any negative actions reported on my credit report. Such actions can cause me to loose my current position or get XXXX from the XXXX. When I called my mortgage company, Loan Depot to make a payment they recognized that I was located in the XXXX Florida region and asked if I had been effected by the hurricane. I told them we had received some minor damage. They asked if we planned on making an insurance claim, when I told them no they notified me of a relief act that would allow me to miss up to six monthly payments with no penalties to the loan or my credit. I was assured the missed payments would be placed on the end of the loan expanding the loan an additional six months or how ever many months were missed. I was required to provide the loan company with receipts of the work done which I did. Once the six months had passed I attempted to make a mortgage payment and I was told I couldn't. I was advised that they were unable to take payments from me unless I was paying the total amount due of approximately {$18000.00}. Unable to do this I was told a temporary payment plan was going to be setup and consideration of a loan modification was going to be done. After three months passed I was contacted by Loan Depot and told I had to make three payments of approximately {$2800.00} which was approximately {$500.00} more than my regular mortgage payment. We were able to make these three payments but forced to withdraw funds from our savings to do so. At the end of the three months we received an envelope in the mail containing documents for a loan modification changing or loan payoff amount from approximately {$330000.00} to {$360000.00} and starting the loan over for an additional 360 months with a higher APR. This would bring our payments up an additional {$400.00} per month which we can not afford at this time. I called the mortgage company and explained to them how this program was described to me multiple times. They apologized and said there was nothing they could do on their end. The total amount due for the nine months missed was approximately {$27000.00}. I was offered a payment plan which allowed me to pay half up front and the remaining balance within three months making my monthly payment approximately {$7500.00} which I am unable to do. As previously stated I am currently an XXXX XXXX XXXX and my housing allowance is approximately {$2300.00} a month. All I am asking is the months missed be added to the end of the loan as promised in the beginning without any additional fees or penalties. I am at a great rate and able to afford the current payment. If the loan amount and payment goes up my family and I will be forced to move out of the home and find another place to live. Thank you for your time and consideration with this matter.
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| 09/30/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/XXXX : XXXX XXXX at Loan Depot says all that is needed for this loan is our drivers licenses and benefit statements from social security. Sent required docs to XXXX XXXX.
XX/XX/XXXX : XXXX XXXX sends us a copy of the appraisal.
XX/XX/XXXX : XXXX XXXX advises what needs to get done bathroom must be finished and reappraisal. My husband begins remodel of third full bathroom in our house ( master bath ) and purchases a tub, plumbing materials, etc.
XX/XX/XXXX : XXXX XXXX at Loan Depot contacts us to confirm pension income which apparently is set forth on the application. I dont see where it was as we dont receive pension payments, just social security. XXXX XXXX at Loan Depot was the processor who logged into the portal with me and guided me through completion of the application, step by step.
XX/XX/XXXX : XXXX XXXX at Loan Depot advises me, via telephone that the loan wont work as our income on the application included pension income and now we dont qualify for that loan because we only have social security income. I advised him that I was very upset as this should have been brought to our attention before we paid for an appraisal and started work on the bathroom remodel requirement to which we expended quite a bit of money that we assumed we would get back at closing. The rate lock was only good till XX/XX/XXXX.
I advised, via email, that I was upset about the following issues : - You charged us for an appraisal at approximately XXXX - XXXX made XXXX inquiries as to our credit which subsequently lowered our scores - Our homeowners was notified of the change in mortgagee to Loan Depot.
- We put out about XXXX to attempt to get the third full bathroom remodel completed.
- The copy of the application that I have shows Social Security XXXX and I see nothing about the so called pension income that you state caused this problem. We never stated that either my husband or I had a pension, so we have no idea where this came from.
- XXXX XXXX stated that because of the way our CPA showed business income on our tax returns, it cant be used as income for this loan ( which was never an issue before now ) XX/XX/XXXX : XXXX XXXX advises that the new estimate is all they can do, but since I advised him that those terms wont work but didnt say that we were withdrawing our application, he asked if I wanted the application reinstated as they had canceled it. ( this was in an email to me at XXXX XXXX Eastern time on the XXXX. ) XX/XX/XXXX : Received notice from Loan Depot that they are declining our application. Received this email at XXXX XXXX Eastern time. I didnt have any time to see if my husband was okay with the new terms and if he was still on track to complete the bathroom before they summarily declined it.
Because of the above issues, we put out about XXXX of our money to move this loan along. Our credit scores plummeted and as a result of the shortage of money, we are unable to pay our current mortgage. As of XX/XX/XXXX ( tomorrow ) we will be officially in default of our mortgage with XXXX and I requested a repayment agreement ( today ) which will further cause our credit to decline. At the time we applied for this loan, I had a credit score which was considered excellent and my husbands was good. That is no longer the case thanks to Loan Depots inadequate handling of our loan application.
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| 11/27/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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My husband XXXX XXXX passed away in XXXX and I have been struggling with bills and the mortgage since that time. I have been able to maintain for the most part but it has been a struggle to provide for my children as well as our mortgage & monthly bills. I have been behind on the mortgage before but I have always managed to pay back what I owed. I just within the past 4 months fell behind on the mortgage and can not bring it current quick enough. I am surprised how quick my lender is foreclosing on me and my family, this is making it really hard for me and my family right now. We want a chance to make it right. At this time our lender has a complete package for our workout option. The current sale date on our home is set for XX/XX/XXXX ( 10 days ), right in the middle of XXXX time.
A quick overview of our contact with my lender : We originally applied for Modification earlier this year to try to make our payments more affordable, and we had to prove my ownership because I am on title as owner, but not on the loan, due to my husband passing away they needed me to show ownership so I did. Fast forward to now : The successor department said we needed to resubmit a package claiming proof of ownership ( already submitted ) this was not a document we could obtain online, they had to mail it to my home, we spoke to them on XX/XX/XXXX and that they would send this package, we still have not received it as of XX/XX/XXXX. We have continued calling in to Loan depot but have received mixed information regarding what to do and what is needed. Loan depot did not give us a chance to receive the package nor do we think they sent one as they said on XX/XX/XXXX, Loan Depot filed a foreclosure sale date on XX/XX/XXXX. At this time the Successor Department at loan depot will not speak with my representative on this saying that it would take a week to process. This seems like very shady lending practices, I have lived here 2 years since my husband passed and for the most part managed to pay on time, I am on title, I receive his pension, Loan Depot continues to collect the mortgage payment up until recently, but because of an admin issue on their end they are willing to foreclose on a widow of a military veteran and his family during XXXX time, this is not right!
In recent months since a notice of default was filed I have not been able to speak with Loan Depot about my loan nor could my representative. My representative had spoken to Loan Depot in the past months previous to the notice of default filing, we are wondering what has been changed? We can only think that Loan Depot sees value in my home and wants to accelerate a foreclosure on my home. This is not right, especially given the circumstances. Please help us postpone the sale date so we can have the time needed for a work out option and to make it right with Loan Depot, our lender.
A list of some of the representatives we spoke with : XX/XX/XXXX Ms. XXXX # XXXX XX/XX/XXXX Mr. XXXX # XXXX XX/XX/XXXX XXXX & Ms XXXX # XXXX XX/XX/XXXX XXXX # XXXX XX/XX/XXXX XXXX # XXXX XX/XX/XXXX Ms XXXX # XXXX ( Most helpful & was pleasant as most others were ) XX/XX/XXXX XXXX # XXXX XX/XX/XXXX Ms XXXX # XXXX ( per representative : Most Rude, talked over you, If I talked she would talk over and would not transfer to a manager, Hung up on the call ) PLEASE HELP!!!
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| 07/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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LoanDepot.com , LLC XXXX XXXX XXXXXXXX XXXX , XXXX XXXX, CA XXXX ( ph ) XXXX XXXX agent : XXXX XXXX NMLS # XXXX XXXX Borrower : XXXX XXXX Loan # XXXX I started to ask refinance on XX/XX/XXXX over the phone and lot of talks and information given. Agent XXXX XXXX started my application file over the phone and emailed me same time while talk over the phone. He urged me to pat partial fee {$500.00} prior to loan approval in order to process my file include {$19.00}. XXXX lock the rate fee. I thought something fish not usual requirement from regular bank. Without income proof document, make me to pass and appraisal and review document later but partial fee ahead of review case.. Nate even promised me to refund if declined or not pass my loan application.
He applied discount and I paid {$420.00} fee and extra {$19.00} for locking rate on XX/XX/XXXX same day when I talked to him over the phone about their finance products.
on XX/XX/XXXX start to talk and urged and being pushed to pay in advance to review in order to process the application on XX/XX/XXXX loan progerssed on XX/XX/XXXX credit score reported on XX/XX/XXXX loan disclosure sent and sign required on XX/XX/XXXX loan # XXXX LOAN APPROVED - tax report more pages needed on XX/XX/XXXX loan declined due to not accept income wired from out of US on XX/XX/XXXX XXXX emailed me " Im going to escalate this to my manager and see if we can get this one refunded. I will follow up Tuesday ''. this is the last. I contact, emailed him not no reply yet. I also contact credit card bank to file this refund dispute.
They should have review and process loan application after they review necessary income proof and should have informed me their policy. not count wired income from out of us or else. They did not even get all documents form me and asked me to partial fee {$420.00} ahead of review my file and make it pass otherwise refund the fee.
XXXX later said '' dont worry, i will make you pass '' actually he made my file pass for appraisal then turned down due to not accept income wired from out of US.
INN, my husband work for XXXX XXXX so we get wired money. Whatever money is income to enough to pay potential mortgage. They didn't explain me on 1st day XX/XX/XXXX about their policy, rather push and urge me to pay partial {$420.00} and {$19.00} paid in advance. If they didn't urge me I would not pay in advance. XXXX said to pay same say when start to talk so that they can hold good rate and process my file, otherwise i will lose the day rate and disclosure and they can not process. To begin to process the loan application, i must pay the fee in advance.
House value estimated more than loan amount, back acct has enough balance to pay mortgage, excellent credit score, no other loan or debt, ..there were no reason they deny.. My 1st primary mortgage balance is very low and I wanted to refinance Equity loan and primary mortgage. Loan Depot abused customer who wants refinance to pay partial fee in advance, prior to review income proof documents.
Whatever they say, LoanDepot made mistake at first on XX/XX/XXXX. They even did not collect all income proof document from me, they pushed me to pay partial fee ahead of submitting documents. Even same day they ordered credit report,, so quick while talk, put me pause and took some action next, next..
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| 09/11/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
- Loan estimate or other related disclosures
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Web |
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I currently have a pending loan application # XXXX with MTH mortgage for a home with XXXX XXXX am currently working with XXXX XXXX XXXX. I have several issues I would like to address throughout the process.
Before completing my application I met with XXXX, the sales manager at XXXX XXXX location. After meeting with her I was interested in moving forward with the XXXX floor plan after seeing all four, this one would accommodate me best if I could make it work within my budget.
At the time I was given monthly estimates and under the impression that the figures I was provided with along with the XXXX incentive for using their preferred lender towards closing cost and prepays such as PMI and HOA would put my payments in the lower XXXX range.
After speaking with my agent XXXX, I was informed they could offer a sales price of XXXX and now a XXXX incentive. I was then ready to move forward with signing the contract and sending the XXXX earnest deposit taking place on XX/XX/XXXX and XX/XX/XXXX.
It was not until requesting actual worksheets that they were sent a couple days later but not before my deposit. When receiving the worksheets from XXXX figures were completely different then my initial discussion with XXXX. Closing cost ; monthly payments and loan amount were all higher. Loan amount higher due to XXXX for FHA PMI that was also never disclosed prior to the contract or my deposit. And majority of incentive would be used to points to bring the rate down leaving less than XXXX left towards closing cost and nothing for prepays.
I expressed at that time I could not afford this loan. XXXX did draw up new worksheets where he was able to at least get the cash I would need to close back down near the original amount discussed. He sent disclosures as well and after reviewing I noticed my income being listed as approximately {$500.00} more monthly. I immediately brought this to XXXX attention and stated I would not be signing the disclosures until they reflected my accurate income as stated on the paystubs he had been provided with or for my earnest money deposit of XXXX to be refunded. To date neither has taken place.
During a conversation with XXXX, he stated he was unable to update the disclosures as I requested and that he was going be the income provided by my employer and not of my actual paystubs. He also stated in doing so it brings my DTI to 60 % and asked if I would possibly be interested in another floor plan.I feel as though this was an attempt to inflate my income for the purpose of qualifying me for a loan I can not afford.
He also suggested the DTI could be reduced by me paying off over XXXX in debt that belongs to my co-borrower, whom has no assets and would not be residing in the home or state. Pretty much depleting my entire savings between that and closing cost.
I believe this entire transaction was structured for the benefit of the sale and at no point the best interest of me as the consumer. Which I have documentation of the details I have stated. Not only is this unethical but after seeking legal advice I was told it is also illegal to inflate a persons income with the deliberate attempt to qualify them for a loan they can not afford.
So for all these reasons I no longer wish to conduct any business with this lending company of MTH.
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| 04/17/2023 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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Loan started out on out on XX/XX/XXXX at {$180000.00}. Monthly payments was {$1300.00} at 3.25 % interest XX/XX/XXXX. We started a deferment until XX/XX/XXXX of XXXX. It was an 18 month deferment it was to be no late payments to be applied and it would be put at the end of our loan by a VA guarantee the VA paid {$24000.00}. I had an escrow payments I made of {$15000.00} with a total of {$40000.00} that was paid to the mortgage company for XXXX.
My first error that I find it says that my outstanding balance at the beginning of the deferment is {$170000.00}. This is wrong I had made payments for XXXX XXXX, XXXX, XXXX, and XXXX according to the amortization schedule, it shouldve been {$170000.00} Since they wont give me all my bank statements prior to this claiming that it is with another company the first statement that I have is XX/XX/XXXX says that I period year today {$8300.00}. So if my loan started at XXXX add - {$8300.00}, does that mean that I still owe {$170000.00} error according to the statement was claimed that I only paid {$1700.00} since the beginning of my loan, my next of evidence is the amortization schedule shows my outstanding balance for XXXX to be {$170000.00} which should be accurate what is not accurate on their statements, so this is 18 months of statements and accurate, which is a total so far of 22 errors then I want to go to the customers activity statement over 80 errors they do not do their math properly when they say that a payment has been made, they dont subtract it theres so many errors to point out on that its ridiculous. So far I found 102 errors.
Next document is the modification asset plan terms. Of course it starts out with the wrong amount clients that my payments were {$1400.00} when every single month they said my payments was {$1300.00} again this is errors and then every single month they sent me where they were put my payments into an escrow account instead of applying it to my mortgage which is fraud, which is an additional 11 months of errors and we are at 117 errors so far then Ive seen that XXXX they received {$40000.00} that was paid for XXXX with the VA loan my money that was in escrow but still claim that I owe {$160000.00} my balance should be way less unless they are charging fees according to the deferment I was 18 months at {$1300.00} payments I wouldve only owed {$24000.00}. They put this va partial payment as a late charge!! Where are they getting {$40000.00} I see mortgage fraud all over my documents.
Then in XX/XX/XXXX I called to make my payment they refused to take my payment. I was told three times I did not have to make a XXXX payment because of the money that had been paid. It paid for my XXXX payment and now theyre claiming that I am XXXX months behind which is again six more errors for each month that they lie on my mortgage statement claiming that I did not make a payment when I have made every single payment XXXX, XXXX, and XXXX And asked to pay my XXXX was told and recorded it that I did not need to pay XXXX. They have made the errors not me and it needs to be taken care of or I need to sue them for mortgage fraud.
I have found over 125 errors myself cording to the law every error that I find is a $ XXXX {$4000.00} fine I expect this to be looked over and taken care of immediately
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| 03/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I did the forbearance program for the months of XXXX, XXXX and XXXX of XXXX. During this time I paid what I could in order to not have a full three months to catch up or a lump sum due etc. I sent in 3 payments during this period. One was in the amount of {$600.00}, one in the amount of {$400.00} and the third payment was in the amount of {$1200.00}. This equals a total of {$2200.00} over the three months that I sent the mortgage company. Before the end of XX/XX/XXXX I started asking about what I need to do when the 3 months ended. During those months the monthly payment for the mortgage was {$1100.00}. So I am thinking 3 months of payments would equal {$3500.00} and I have sent in for those three months {$2200.00} and would leave me owing for the forbearance {$1300.00} Now my statements reflect that I have a defferred balance of {$4500.00} and I have been trying to find out why I have a defferred payment in this amount which is more than what the 3 months total mortgage payment would have been. This is an additional {$930.00} that is included with the total 3 months used for forbearance. I am trying to find out how I have what they show as a 2nd Mortgage which I just recently noticed on the home page of my acccount. I also am trying to find out where the {$2200.00} was applied that I paid during the forbearance. I then received my escrow analysis for the year and showed that to keep the mortgage at the current payment amount there was a small shortage. I sent in {$50.00} to bring the escrow up to desired shortage for the year. Now my payment has increased a small amount and when I send a message thru their secure messaging on my home page asking why the increase I have been told now twice it depends on a persons taxes and Insurance held for escrow. I told them both times that I have paid more to cover the escrow shortage so I don't understand the increase. When you call them you can't get thru and last time I attempted calling I was on hold for 50 some minutes and finally hung up. I have also been told to direct these messages to the email address of XXXX at which I have done twice now and no reply. I have been trying since XX/XX/XXXX to get answers and help. Bottom line - they are showing a second loan/mortgage that I knew nothing about, where the payments were applied of the {$2200.00} as it should have been applied towards those three months I was on forbearance, why payment increase if based on escrow and I paid the shortage upfront and where the additional {$930.00} came into play. I have copies of emails dated XXXX XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX and finally the letter I sent thru the USPS XX/XX/XXXX asking for assistance in understanding all of the above issues. Now I am concerned that when I file my taxes this year that the year end statement I was sent reflects what they are saying and was in hope to get resolved prior to my sending in this years taxes. I will say that I have had 3 other mortgages prior to this one and Loan Depot has been horrible from the start with using a title company that sent a Notary to do paperwork with and then find out I have to redo all paperwork with an Atty and not being able to reach a live person to speak with. If my credit had not suffered because of the Pandemic I would refinance with another lender.
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| 12/07/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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On XX/XX/2020, I noticed that my automatic payment had not been completed. I logged into the Loan Depot 's website and made the payment myself. It cleared my bank on that day. On XX/XX/2020, the automatic payment attempted to clear and was refused by my bank for Insufficient funds on the XXXX. I was charged an NSF fee due to this on the XXXX. This is when I became aware that the payment did not go through and on the XXXX, I called Loan Depot 2 times. While speaking with the representative they acknowledged the double payment and told me that they would put in the request to have it returned to my checking account. The second withdrawal did clear the bank the following day ( the XXXX ) and I was charged an NSF charge. I waited a week and did not see my double payment returned. I called back on the XXXX and was told that the previous agent did not complete all of the steps required to return the funds and when I explained that this was causing NSF charges, they told me they would expedite the issue. On the XXXX I called back because I still had not seen anything and was told that a paper check had been mailed to me on the XXXX and to wait until the end of the week. I waited until the XXXX and called back. The new agent told me that the check hadn't been mailed to me until the XXXX and to wait 10 days. I pointed out that it had been 10 days and it was not here and to cancel the check, cancel the request for a refund and to apply the payment to XXXX statement since it was due in 3 days anyway. They stated that would be fine and it would solve the issue. I assumed that had taken care of things but when XXXX rolled around, I began getting calls that my payment was late, I was incurring late fees and that this was being reported to the credit bureaus. I called two more times on XX/XX/XXXX and I was initially told by the representative that I was late, being charged fees and being reported to the credit bureau when I told him how upset I was and that if this wasn't resolved, I would be reporting it to the CFPB. He then hung up on me. When I called back I was told by a supervisor that I needed to work with my bank to find a tracing number to prove that I had been debited twice because they could not find the double payment and I needed to find the tracking numbers for them so they could trace the payment. I attempted to send in the tracking numbers for both withdrawals to the email address I was given ( loandepot.loanadministration.com ). I downloaded the tracking reports and since it was a pdf document, I shared it through the adobe cloud. On XX/XX/XXXX, I noticed that the document still had not been opened. I then attempted to fax the documents to the phone number listed as the recipient of faxed documents on their website ( XXXX XXXX two times and both times received a " fax failed '' message due to the fax number not answering.
I am in the final stages of obtaining my XX/XX/XXXXlicense and this is going to have a negative impact on that due to this reporting on my credit report. I don't seem to be getting the same answers from anyone when I call and I need help having my money applied to the " late '' statement, having all late fees reversed and having my derogatory marks removed from my credit report so that I am able to get my XX/XX/XXXX license.
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| 11/22/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I am a single Mother and XXXX XXXX XXXX XXXX Veteran and was affect by Hurricane Michael and have been having issues that are unresolved with my Mortgage Company Loan Depot who hold my insurance money in Escrow. In XX/XX/2019 I called Loan Depot to see if I hired an electrician would they cut the check to them once work was completed. The electrician, XXXX XXXX, did not want to work under my contractor. I was assured by Loan Depot that if I submitted all the paper work they needed they would pay XXXX directly once work was completed. I submitted the paperwork and invoice that they requested and again asked if everything was good to go and that XXXX would receive payment once work was completed. I was assured by the rep that payment would be made. I contact Loan Depot once the work was completed requesting a check disbursed to XXXX XXXX for payment. I was told that an inspection had to be complete and then payment would be submitted. The inspection was complete on XX/XX/2019 and approved. I contacted Loan Depot on XX/XX/2019 and requested payment to be sent to XXXX. I was then told that all the information I was given the entire time was incorrect and payment could not be made to XXXX because my contractor had funds and they needed to pay. I spoke to a supervisor, XXXX, on XX/XX/2019 and explained that i was not told any of this by her 3 reps before and I would not have hired the electrician and my contractor is not going to pay. The supervisor said that all three reps I spoke to gave me misinformation and she was not going to release a check for payment. I spoke to my contractor, XXXX XXXX, and was trying to negotiate payment when he called Loan Depot on XX/XX/2019 and was told by a rep that Loan Depot would be submitting payment. I then called Loan Depot and expressed my confusion because a supervisor had told me no. The rep then said that she was submitting disbursement and would I would receive a check in 3-5 business days and it was coming from South Carolina. I expressed concern again with the rep but assured payment was being made. After 5 days on XX/XX/2019 I contacted Loan Depot because I had not received the check. A rep told me that the 2 reps that had spoke to my contractor and myself were incorrect and a payment could not be made. I let the rep know that 5 reps have lied to me and now XXXX is looking to put a lien on my house for payment. A supervisor was scheduled to reach out to me but has not. I am filing this complaint because I feel the mortgage department has been negligent and fraudulent in their actions by allowing me to hire the vendor with promise to pay and then not following through. They then promised to pay again and told my contractor they would and then did not follow through again. This has left me in a severe financial bind with my electrician who is seeking payment. I would like Loan depot to release the {$29000.00} that I have in Escrow so that I can pay XXXX for their services and finish my house without any further worry of payment to vendors. I also have had severe emotional distress from this situation and will be contacting a lawyer for punitive damages. I have emotional distress from being in the hurricane and they have made my mental status worse and have caused me loss of time with work.
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| 07/16/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have been trying to Get a loan modification from loan depot for 7 years. I have been sending in my paperwork regularly. And I'm always told that my paperwork expires and I need to send it again. I have sent in my paperwork Every 2 to 3 months for 7 Years. I have had a good job for the last 7 years. I was a XXXX XXXX and now I am a XXXX XXXXXXXX for an XXXX company. I have made {$50000.00} or more for the last 7 years. So there's no reason I should have never gotten my loan modification. I recently contacted the FHA because I did not know where to turn and my home is in FHA loan. The lady from the FHA did not seem to believe me at That it had been 7 years. She referred to it as a seven year paper loop and that it was unheard of. She did a 3 way call with loan depot and me and asked loan depot If I had ever been denied And she was told no, she Asked why is taken so long to get a loan modification. And they stated they have never been Able to get a full Packet on me. She then asked if they Had received my paperwork, they said yes. She asked about the status they said it was with the underwriter this was on XX/XX/XXXX She asked if they needed anything else and they said no. They told me to call back in 10 days to check on the status. She told me to call every 3 days. I called every 3 days. On my fourth phone call I was told that I had been denied. Loan depot stated I should receive documents in the mail and I could file an appeal. I called again on XX/XX/XXXX. And she emailed me the denial. Because I still had not received anything. On XXXXXXXX XXXX I overnight expressed my paperwork with a signature required and when I called on On XX/XX/XXXX I was told they still had not received it. My deadline is XX/XX/XXXX I still have not received anything from loan depot stating that I have been denied other than the email. And when I talk to them on XX/XX/XXXX. They stated they still had not received my paperwork so I emailed it again I had also emailed it on XX/XX/XXXX But they said I did not send it from a verified address So I resented it from my own email address. Then when I called to check on my Status I was told that I was in foreclosure and needed to contact the attorney. I said how am I am foreclosure when I'm supposed to be in the middle of the appeal process. I have contacted an attorney and express that I feel really stupid for waiting so long. But he said that they have misled me by. Never giving me a denial and saying that they could work with me all these years. I was also told by loan depot 's loss mitigation that It had been too long and I should just sell my house there was no hope for me. That this should have been resolved In the first 12 months and there was no way to fix it and no way to help me. All I want to do is keep my home and pay for it. I originally bought My home for {$78000.00} in XXXX I now owe XXXX on my home I have been in my home for 19 years and all I want is to keep it. I feel like I'm Losing it through no fault of my own I have done my part. I have sent in my Paperwork regularly I have been to court with loan Depot 7 times in which they've never been able to foreclose. Because I can always prove they're working with me. I feel that loan depot Needs to make this right because I have done my part.
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| 10/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or around the first week of XX/XX/2021, I started the refi process with Loan Depot based on an advertisement I responded to in my email which I now greatly regret but the ad/email was very enticing and appealing. Low rates, equity in your home? Need some cash out? Etc. etc. I am XXXX years old and a low income senior but with significant equity in my home. I also have had the same mortgage for almost 20 years so it had been awhile since I entered into this process.
I should have known better because the first thing the account manager asked for was my Debit card number. I gave it to him. They would have to charge me to pull my credit report. I thought this was a little odd but he was also very very very positive and cheery and deceptive and plus, I will be saving so much money with my new loan, what's {$20.00}? I trusted him. Again, stupid. They charged my card for the report. The process was long and arduous as you probably know. I sent them my documents, tax statements, everything short of the dogs, and the account manager continued to be very positive. I was going to get my loan! They next thing I knew, my card had been charged for the appraisal. A whopping {$490.00}. I asked the account manager why they were doing the appraisal so early in the process? First of all, it's a no brainer my home was worth quite a bit per where I live in CA and any of the home value sites showed the value. My home value was a given therefore it didn't ' seem to me we should be doing the appraisal this until the end -- until I knew for sure I was going to get the loan. Oh, cried the account manager, but YOU ARE GOING TO GET THE LOAN!!! 99 % SURE! CAN WE CHARGE YOUR CARD? I believed him and said yes. Well, they made the loan offer but FORGOT I had a second on my mortgage. They FORGOT. I had to tell them over and over. I did so much due diligence FOR THEM. They then said they would need to rethink the offer ( you think? ). Then they turned me down after a couple more weeks and not only charged me for the credit report, the appraisal, but had a {$20.00} fee tacked on to my mortgage I did not know about I just paid. I have now paid out {$530.00} for NOTHING. It's now been a month since they said they would " at the least '' refund my appraisal fee of {$490.00}. I have a long string of emails from them saying the check is " on the way '' and I have taken days off work to be here. Again, today. I came home from work early. Here is the fake XXXX XXXX number they gave me. You try it : XXXX. Enter it on XXXX XXXX tracking and you see bogus entries. It was supposed to come today TOO. This has gone on for a MONTH and I can't take it anymore. I would like my refund of {$490.00} without having to QUIT MY JOB to get it, the very same job they said " wasn't good enough '' for me to get a refi for a house I owe only {$120000.00} for and the fact that I am XXXX, of " declining earning years '' apparently " worried '' the underwriter. I have lived in this house for nearly 20 years! The whole experience was horrible and degrading. Now I have to go through it all again to get the appraisal fee back. They keep promising over and over and over. It never shows up. Do they enjoy this? It is driving me to tears. Thank you for your help. XXXX XXXX
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| 06/25/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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XX/XX/21 - I submitted a request to review my escrow account to LoanDepot. As a XXXX veteran in Illinois, I am not required to pay XXXX XXXX. This will reduce my mortgage payment by approximately 30 %. I submitted a copy of my taxes reflecting a XXXX balance for taxes this year for being a XXXX veteran at more than 70 %.
I received a message that my documents were forwarded to the team that handles XXXX XXXX. I followed up with a phone call. I was told that the analysis would take approximately 5 business days to complete.
Approximately XX/XX/21 - I followed up to check on the status of my XXXX XXXX which had not been completed. I was told that I was given the wrong information. It would take until XX/XX/21 to complete my XXXX XXXX.
Soon after that my property taxes were updated to {$0.00}. I proceeded to wait until XX/XX/21.
XX/XX/21 - I noticed that a deduction had been made from my escrow account for my mortgage insurance. Upon further inspection of my insurance account, my bank received payment from LoanDepot on XX/XX/21 for my policy. I contacted LoanDepot about the incident. I was told that a stop payment would be put into place and if the bank had already cashed the check, they would refund the money directly to me.
XX/XX/21 - My XXXX XXXX appeared to not be completed. My taxes had been changed back to old amounts. When I called the company, they informed me the analysis was complete but there was no change. I asked how that could be since I am paying almost {$8000.00} less in taxes this year. I requested to speak to a supervisor. In the process, I asked about the status on the stop payment for the extra insurance payment. The representative said that nothing had been put in for that. I had to re-explain the entire issue again. I was told a stop payment was initiated.
XX/XX/21 - Supervisor followed up with me and explained that the escrow analysis had been initiated ( again ). I was given a new date of XX/XX/21 for it to be completed. They explained that the document showing my taxes were XXXX had not been sent over to escrow. ( Even though I was told that it was ). I explained that this was not acceptable. That would be more than 30 days since I started the process.
I asked the supervisor about the insurance payment. He initially explained that it was not paid. I explained that my bank statement reflected a payment approximately the time of the refinance. I asked him to examine my initial escrow startup to the closing documents. He explained he would find it was only equal to taxes, not taxes and insurance. Once he did that, he realized that the error had been made. Again, the stop payment had not been initiated. He asked to call me back while reached out to the bank.
The supervisor advised that it would be completed within XXXX hours.
XX/XX/21 Called LoanDepot again because the escrow analysis had not been completed as promised. I was updated the stop check request would take 14 days ( XX/XX/21 ) to put the funds back into my account. I was instructed that its fault was not on the escrow department, but rather on the lending department for not annotating they had paid the homeowners insurance. I was to that the process would be completed by the end of business ( XXXX EST )
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| 02/21/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
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During this past year, I determined that I would like to do a cash-out refinance of my FHA mortgage. Interest rates it seemed were at a great level. I had bought my home in XXXX of 2010 and i knew it had greatly increased in value. I began the process in Late XXXX. I had a variety of issues along the way. Specifically, I was entered into the process with an experienced mortgage processor. I was then passed on to another specialist to help me through the refinance. That inexperienced specialist failed to maintain contact with me. I was receiving calls from various companies and Loan Depot would not leave messages. I would contact him via email and recieve emails days later that failed to address my questions. My employer had similar issues when they contacted him to confirm my employment. I had difficulty in getting my appraisal. The appraisal itself was fine but I did not receive a copy of that appraisal until almost 2 months after it was done. That was only after repeated requests. I was informed that it was not in the system for whatever reason and they had to contact the appraisal company again and get that company to send them a copy again. Due to the mishandling and delays that occurred during my refinance attempt my rate lock agreement was extended 3 times. I was not informed accurately of the extensions. I was not even aware that the agreement had been extended more than once. I did not receive copies of these extensions. Only in the very end when my rate unlocked to the market rate, at the end of XXXX, did I receive a copy of the extension. The increase in rates caused my APR to go up .9 %. I felt cheated because I had repeated expressed to XXXX, the main employee I dealt with at Loan Depot, that I was worried about my loan unlocking. He assured me that would not happen. In my opinion Loan Depot cost me XXXX of dollars in allowing this to occur. Loan Depot appeared to have broken their obligations and intentional delayed the process until they could get out of my agreement. In XXXX I was contacted by XXXX of Loan Depot who I have never spoken with. She informs me that quote " The pricing on the loan has changed dramatically. In order for you to get the same cost, your rate will increase to 4.25 %. If you wanted to move forward with the same 3.375 % rate it would cost you an extra {$3200.00}. '' I told her that in my mind you have broken your agreement with me. They caused me significant consumer injury. I had already paid for them to pull my credit ( {$10.00} ) and for the appraisal to be done ( {$470.00} ). However, I did not want to move forward with Loan Depot due to their mishandling of my loan. It is my stance that Loan Depot failed to meet their basic creditor obligations. I also would like to state that I view the employees of Loan Depot as having employed deceptive and misleading business practices during the course of the loan process. I also believe that Loan Depot 's employee 's conduct has violated the general standards of business ethics. My loan was not given the proper attention. They allowed the rate to unlock in order to make a more profitable loan. I am sure that I was not the only person to have this occur. I believe a whole group of people had this occur to them.
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| 01/30/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I just wanted to take a moment to let you know how much stress, anxiety and frustration the Loan Depot here in XXXX, CO caused me. Initially I reached out to Loan Depot in XX/XX/XXXX and was shuffled around and not communicated with in the process because I was seeking down payment assistance and was being passed around to all the wrong people. By mid XX/XX/XXXX I was finally directed to the right department. Things began moving along, they ran my credit, my score met the requirements for the FHA loan and the down payment assistance which was a XXXX mid score. I had gone through the PRE- APPROVAL ( not pre-qual ) process and was pre-approved for an FHA loan I got my initial pre approval for XXXX. I looked at several houses, made on offer on one that didn't get accepted. Later XXXX XXXX sent me another pre-approval because the home I was interested in was a City of XXXX Affordable house and they needed the pre-approval for the amount of that home. XXXX sent me the new pre-approval and we made an offer on the house I was interested in. A day or so later we went under contract on that home ( all the while I was in touch with XXXX letting him know my progress ). Then out of no where I get a call from XXXX saying that he's sorry they could not get me approved because of my credit. I thought this was amazing since that is all a part of the pre-approval process and he shouldn't have given me TWO pre-approvals by that time if I was not credit approved. I called XXXX, with my Agent ( XXXX XXXX ) on the line and had him explain to me the issue. XXXX questioned it as well and he proceeded to tell me that they couldn't get the approval to go through underwriting and with XXXX and XXXX. So in the middle of being under contract I " lost '' my pre-approval from Loan Depot. I was in tears at my daughters doctor 's office as I thought that I was going to loose out on the house and that my credit was not sufficient. Luckily for me my wonderful agent knew another Lender and recommended XXXX XXXX. I immediately called XXXX and within a day was able to obtain a pre-approval. They ran my credit and reviewed it with me and told me they have no idea why Loan Depot told me that. They didn't see any issues with my credit that would cause me to be denied. They sent me my pre-approval so that I could get it over to the City of XXXX right away because you can not be under contract without a pre -approval. I truly feel like I was discriminated against and there was something unsettling going on and I would like to take them to civil court for it. I can pinpoint the point in which I saw the change. Once XXXX with Loan Depot talked to the sellers agent, everything seemed to take and immediate quick turn. XXXX was supposed to be working on my behalf and he didnt. I do not know if someone else was interested in the property or what they discussed, but after they spoke with one another is when XXXX tells me I am not pre-approved even though he sent me two different pre-approvals. Needless to say I closed on my house XX/XX/XXXX with XXXX XXXX and I am grateful that they were able to take care of me with such short notice. I WOULD NEVER RECOMMEND LOAN DEPOT TO ANY FRIEND, FAMILY MEMBER OR OTHERWISE. BUYER BEWARE!!
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| 06/16/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Initiated contact with XXXX ( XXXX Oregon branch ) XX/XX/XXXX to inquire about a loan to purchase the home we live in and rent from my mother in law. At the request of the loan specialist, we provided initial infornmation XXXX DOB, SSN, paystubs ) in XXXX. Provided remaining documentation XX/XX/XXXX including paystubs, tax returns, XXXX, and bank statements. A fee statement was provided and based on those numbers myself, husband and XXXX met with the loan specialist in person to begin the process. Three weeks went by with no contact despite emails and voicemails from me inquiring about the status. Finally received a call from the " newly hired assistant '' stating that the holdup was getting a credit report that showed my married name ( which does not take 3 weeks and would not effect the loan anyhow ) and that documents would be ready by the end of that week. 4 more days passed and we had no contact again. I sent another email, this time including the senior loan officer XXXX XXXX XXXX XXXX, and was told by him that the documents were " on the loan desk '' waiting for signature, but then a day later he was requesting tax documents, XXXX and other things they had already received 5 weeks ago! I pointed this out and he said he 'd ask about it. I responded by saying we were concerned that he did n't seem to have information we had shared alread and also that he did not seem to be familiar with what our meeting had entailed, as though he had not even had a conversation with the loan specialist about our situation. Later that day we got another email from him with completely new figures way above the original fee statement both for the loan amount and the monthly payments, which were out of our affordable range ( and which had been clearly delineated by us in prior emails ). At no time were we ever given a good faith estimate. We were continually given excuses for the ongoing delays about staffing issues, voicemail system not working and then when the numbers were off he tried to say that " maybe the person who gave you that did n't have the square footage of the house and the comps for the area '', which was untrue- she had all of that. As of yesterday we told the company we were taking our business elsewhere and to shred our documents. Today I was speaking with a friend who has experience in the industry who told me about the law requiring lenders to provide a GFE within 3 days of obtaining your information. We never got XXXX at all. I think their business practices are questionable and honestly I am uncomfortable knowing they have all of my personal information. To be fair- I feel like the loan specialist was trying her best and that she was taking her direction from her supervisor as far as time allocation and being able to process our loan. Once contact was made with XXXX XXXX she was included in the emails but at no time had further contact with us. In the very beginning of the process she had mentioned that their staffing problems were becasue several people had recently quit all at once. Given how our application was handled I would not be surprised if people quit because of how poorly run that office is.
I have email strings documenting all of the statements I have made.
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| 05/17/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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We purchased our new build single family home in XX/XX/XXXX right in the middle of COVID. Beginning XXXX through XXXX my husband was getting garnished by the IRS to pay back taxes and he changed his exemptions to get the most taxes taken out and avoid future garnishments. He continued struggling paying the mortgage so Loan Depot offered a forbearance to assist. Fast forward to XX/XX/XXXX we received a Notice of Servicing Transfer from New Jersey to their sister office in Texas. Loan Depot then suggested a loan modification in XX/XX/XXXX our mortgage payment was about {$2500.00} with a 2 % interest rate and Loan Depot encouraged us to sign and stated the new {$2700.00} with a 6 % interest payment would be temporary and we could soon refinance. Loan Depot told us our loan was in forbearance and we kept getting 30-day past due notices on our credit reports, which they were not supposed to be doing but they told us it was an automated system and would remove it. As of XX/XX/XXXX my husband had more difficulties paying the higher mortgage and the notice of default came early XX/XX/XXXX. I called Loan Depot to speak to the person listed on the letter who didn't seem to exist and ended up speaking to another rep who gave me no information or instructions. My husband and I started sending in payments even extra payments towards the mortgage to catch up. On XX/XX/XXXX, I received a letter from Loan Depot with my uncashed check stating Loan Depot would no longer accept our checks because we were not on a 'repayment plan '. Same day I called and spoke to manager XXXX who said to call back next week to state we would pay {$5500.00} and then we can discuss a repayment plan. He also told me to complete two applications one for California Mortgage assistance and Loan Depot Loss Mitigation. I submitted both applications online that evening. I called Loan Depot again Tuesday XX/XX/XXXX spoke to XXXX he said I had to pay 3 months mortgage to start repayment plan and he said he would email his supervisor and XXXX to find out next steps and I would hear back from someone in 24-48 hours. I waited until Friday morning XX/XX/XXXX spoke to XXXX same thing she wasn't aware of what I was told or what we were supposed to do next but at this point we are 5 months behind and owe {$14000.00}. XXXX stated that our mortgage account was listed as 'under review ' so we wouldn't have to worry about going into foreclosure or losing our home. XXXX said she would gather more information and call me back later with an update at about XXXX on XX/XX/XXXX when I got off of work but she never returned my call and I never received an email update. Last week XX/XX/XXXX, I received a letter from Loan Depot that my account was under review and to contact a housing counselors which I did. I met with a counselor from XXXX XX/XX/XXXX and they are the ones that advised me on filing this complaint. I have been having issues with Loan Depot since I purchased my home, their customer service is the worst, and I believe they have set us up for failure. If we were initially struggling to pay the mortgage why would Loan Depot insist we had to complete a loan modification that would increase our payment and the interest rate.
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| 01/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I started my mortgage refinance with Loan Depot on XX/XX/XXXX. I did my closing on XX/XX/XXXX. Until that day of closing there were a lot of problem with final figures that I kept on reminding loan officer but he just ignored. On the day of closing I kept calling him and told him that a lot of these figures are not correct including the total payoff to my previous mortgage. Loan officer kept on telling me that even if we do an over payment to XXXX XXXX it will be returned back to me with my Escrow refund. Then the day of closing XX/XX/XXXX supervisor called me and told me its fine to do ahead with signing and they can amend the documents after closing is completed. I closed on XX/XX/XXXX and on pappers it said that XXXX payoff date is XX/XX/XXXX. XXXX was not paid off until XX/XX/XXXX, during that time I kept on calling loan depot and closing USA ( loan depots title company ) for answers but they said that they will refund me money for all the delays. They sent the pay off on XX/XX/XXXX with a shortage that was covered by my escrow account with XXXX. Closing USA only refund me daily interest for the dates of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ( $ XXXX {$150.00} ) and I was told by loan depot that all the rest of loss is my responsibility because that is basically what I agreed to when I over paid to XXXX. I contacted them numerous time to ask for explanation and every time I received a different answer but actually meant that they are not responsible. Nothing that they said make any sense because I have a lot of contradicting statements from loan depot one of them was that they send out 2 wires one on XX/XX/XXXX and the other on XX/XX/XXXX for the amount of XXXX and {$83.00} respectively. I have many proofs that the payment is sent out on XX/XX/XXXX for the amount of {$480000.00} and the rest was covered from my escrow. When there deception did not work then they said that they can send me the check for {$83.00} but I am still responsible for interest until XX/XX/XXXX. They forget that they only refunded me for 3 days of interest but its actually six days from XX/XX/XXXX to XX/XX/XXXX.
We are not big banks here but already hurting consumers. If I would have known that I am promised for a pay off on XX/XX/XXXX but will be actually end up paying daily interest for 2 mortgage companies sanctimoniously for 10 days ( XX/XX/XXXX to XX/XX/XXXX and then XX/XX/XXXX to XX/XX/XXXX ) for the amount of $ XXXX XXXX to XXXX and $ XXXX to loan depot, I would have thought in advance about extra expanse. I requested to Loan depot many times to fix this issue but they seem very unconcerned about it.
Again for a big bank {$500.00} may not be anything but for a lot of american families it is a lot of money. I may not be the only one going through this and there may be many out there like me whose daily mortgage interest may be overlapping during this long and tedious process of refinancing.
I demand a better oversight over these refinance practices to make sure that american families are not unknowingly bleeding money to corporate. I also demand my fair share to be refunded back as I was lured into beveling one thing by signing theses pay off dates of XX/XX/XXXX on our contract.
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| 05/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Since the start of this mortgage, Loan Depot has not processed my payments. Automatic withdrawals were made and reversed each time. I have called them every week at least twice a week being on calls lasting an hour or more each time. They have made copious notes on the account but can not tell me why this keeps happening. I clearly stated if my credit was affected I would be taking action. I was assured credit would not be affected however as of this filing, my credit rating dropped XXXX points in one reporting! Each time they have not been able to identify the issue in processing my payments. When asked the reply has been " we don't know ''.
XX/XX/XXXX Mortgage Payment {$1500.00} ( automatic withdrawal ) XX/XX/XXXX Returned Payment Reversal - {$1500.00} ( company had account number incorrect ; said fixed it ) XX/XX/XXXX Mortgage Payment {$1500.00} ( automatic withdrawal ) XX/XX/XXXX Returned Payment Reversal - {$1500.00} ( company had account number incorrect again ; said fixed it again but not sure why reverted to incorrect number ) XX/XX/XXXX Mortgage Payment {$1500.00} ( automatic withdrawal ) XX/XX/XXXX Mortgage Payment {$1500.00} ( automatic withdrawal ) XX/XX/XXXX Returned Payment Reversal - {$1500.00} ( confirmed account numbers were correct ; don't know why payment not processing ) XX/XX/XXXX Mortgage Payment {$1500.00} ( phoned in payment ) XX/XX/XXXX Mortgage Payment {$1500.00} ( phoned in payment ) Multiple phone calls from XXXX. Was assured multiple times a request for a supervisor to call was put in but never heard from anyone. Only received automated calls saying payment needed to be made. Spoke to multiple representatives detailing issue and notes supposedly made on account. At one time I was transferred to 'someone who could help '. After providing all my personal info including social security number and other identifying information, individual on the other line told me could not find my account. After an hour with this person, was told they don't service my loan and no idea how I was transferred to them ... this after taking all my identifying information!! I called Loan Depot back to relate what happened and was told 'sorry - don't know how that happened '. That was it - no attempt to fix it or find out who it was I was transferred to in order to be sure information was safe. Have been sent round and round being transferred back and forth to customer service.
This company continues to have problems processing payment. I removed automatic payment in order to make payment over the phone so account would not be affected. They provided credit reporting bureaus with information that I have not paid but have and continue to do so but they do not process. I was declined a credit card ( rating had been in the 700s ) because rating dropped to low 600s ( XXXX points! ) due to their incorrect reporting and inability to rectify issues on their end.
From the time I applied for the mortgage they were incompetent. The closing took 4 months ( XXXX ) because they kept providing the closer with wrong paperwork. It took four attempts to close the mortgage before it was done correctly.
I have never seen such an incompetent company in all my years.
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| 04/23/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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On XX/XX/XXXX, I changed insurance carrier for my home. On XX/XX/XXXX, I called XXXX, my old insurance XXXX, to cancel before the renewal policy began from XXXX. However, Loan Depot, my mortgage lender, paid the renewal annual premium of {$950.00} on XX/XX/XXXX without my consent or knowledge. See Exhibit B.
On XX/XX/XXXX, I paid my mortgage payment due in the amount of {$1800.00} from my personal checking account with XXXX XXXX XXXX Exhibits A and B.
On XX/XX/XXXX, I sort options to refinance my home. I sent each new, potential lender the required documentation.
On XX/XX/XXXX, I paid my mortgage payment due in the amount of {$1800.00} from my personal checking account with XXXX XXXX However, I called the bank to cancel the payment. XXXX could not reverse the payment. Therefore, I called Loan Depot, the mortgage lender, to reverse the payment because I was going thru the refinance process and did not want to make two payments to them : one from my personal checking and the other in the payoff of the loan. Loan Depot agreed to the reverse payment, but informed me that a late fee would charge if the payment would be made on XX/XX/XXXX or thereafter and a late would appear on my credit report if paid on XX/XX/XXXX or thereafter. See Exhibit C.
On XX/XX/XXXX, I called XXXX and requested a refund of escrow insurance payment from Loan Depot on XX/XX/XXXX. I inquired of them as why they had not sent the payment back either to Loan Depot or me. No response was given. I informed them that I would be filing a complaint with the California Department of XXXX. A refund was sent out that date and received on XX/XX/XXXX dated XX/XX/XXXX in the amount of {$920.00}. I dont know if this is the fill amount paid by Loan Depot. See Exhibit D.
On XX/XX/XXXX, XXXX requested a Payoff amount from Loan Depot and sent email to me that Loan Depot refused to provide the information unless I signed a document granting permission.
On XX/XX/XXXX, I contacted Loan Depot about the Payoff request. The representative stated that I had not paid mortgage for XX/XX/XXXX. I disputed that matter over the phone. I inquired about how to receive the Payoff request information and was told that it could only be sent via fax or U.S. regular mail. I told Loan Depot that I would call them back.
On XX/XX/XXXX, I contacted Loan Depot about the payoff request and again it was stated that I could only receive the information via fax or U.S. regular mail. Therefore, I provided a fax number to the representative and received the Payoff request information. Later, I received in the mail that same day several documents from Loan Depot. The first document is a Mortgage Statement dated XX/XX/XXXX with an amount due of {$1800.00} on XX/XX/XXXX. See Exhibit E. The document is a Mortgage Statement dated XX/XX/XXXX with an amount due of {$5500.00} on XX/XX/XXXX. See Exhibit XXXX The representative again alleged that my mortgage had not been paid for XX/XX/XXXX, which I have submitted evidence as Exhibits A and B for the purposes of this complaint. The third and fourth documents were Notices of Default dated XX/XX/XXXX I suppose for the months of XX/XX/XXXX and XX/XX/XXXX. XXXX Exhibits G and H.
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| 06/25/2018 |
Yes |
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- Trouble during payment process
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Web |
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I was 60 days behind on my mortgage. I was behind by payments due for XXXX & XXXX. I have the funds now to catch up the 2 mortgage payments for XXXX & XXXX, and plan to have the funds to make the XXXX payment - onward shortly. ( I lost my former job a could months ago and things have been tight financially, but have started a new job, and am getting back on track! ) I attempted to make both the XXXX & XXXX payments online, but loanDepot will not allow me to have access to my online account anymore. loanDepot has told me that because I am 60 days behind, I am only allowed to make payments over the phone ...
I attempted to make the payments over the phone on Thursday XX/XX/XXXX. I made one of the payments using their automated payment system, and another via speaking with a representative, where the phone representative told me I was not allowed to make more than one payment in one day (? ) and so the second payment would have to be dated Friday XX/XX/XXXX (? ).
I am concerned because ( 1 ) payments are supposed to post within 24 hours and neither of the payments I made have posted and ( 2 ) because loanDepot will not allow me to use my online portal to make the payments ( where I would be able to screenshot or save a copy to document my making the payment ) I have no way to prove I made 60 days worth of mortgage payments to loanDepot within a reasonable number of business days before I would otherwise fall 90 days delinquent. I am afraid loanDepot is going to attempt to take my house.
The two payments I have made to loanDepot I made using the exact same account I usually use to make payments from, and for the past 13 months, every other payment I have made toward the mortgage has posted within 24 hours with no issue.
I asked the phone representative if I could record the conversation to have record of making the payments and the phone representative told me that was not allowed. I asked if loanDepot records the phone call and the representative said the calls " can sometimes be recorded for quality assurance '' but told me I was not allowed to record the call. Which sounds extremely suspicious. It feels as if loanDepot is setting me up for having no record of having made the payments to them before falling 90 days past due.
Also -- loanDepot charges an extra {$5.00} to make a payment over the phone. Which is unfair, given the fact they will not allow me to make a payment online currently.
I DID record the phone call making the payment using the automated system, so I at least have that recorded/documented for now! I also did/was recording the call with the phone representative, although it sounds as if I would be unable to use it possibly. But my reason in filing this complaint is to avoid ending up in a situation where I am battling with loanDepot over my home. And also to address the inconvenient policies loanDepot has which make it difficult to catch the mortgage payments back up. Just to be clear : I am NOT 90 days late! I was attempting to make 2 months worth of mortgage payments while I am still LESS than 90 days behind!
Please someone assist me in how I can get this resolved quickly before it escalates any further!
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| 07/15/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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I bought my home in XXXX for {$78000.00}. I fell behind on my house in XXXX and Have been trying to get a mortgage modification Since I was XXXX months late and now for XXXX years I've been caught in a paper loop with XXXX XXXX I now owe almost XXXX on my home. I have sent in my paperwork every XXXX to XXXX months for XXXX years. I am constantly told that my paperwork expired and To send it in again. I recently contact the XXXX about my situation in which I do not believe the lady believed me so she made a XXXX way call with XXXX XXXX. During that three way call she asked Had I ever been denied and the lady from XXXX XXXX said no. She then asked why has it taken so long to get a loan modification. And she was told that they had never been able to get a full packet on me. I had sent in my paperwork again on XX/XX/XXXX And the lady from the XXXX asked them if they had everything they needed, and XXXX XXXX said yes And that my paperwork was with the underwriter By XX/XX/XXXX I had my first denial ever. I had sent it bank statements, checkstubs and divorce decree.
My denial said it was because I did not meet employment requirements But I am a XXXX XXXX and make almost {$50000.00} a year and have for the last XXXX years. Also over the last XXXX years. I have been a XXXX XXXXXXXX and now a XXXX XXXX. I have had a good job. No reason for my loan to have never been modified.It also stated that the loan had been in default for too long. Which is not any of my doing? I have sent him my paper consistently for XXXX years and have never been able to get a loan modification. I recently spoke with legal counsel and express that I felt XXXX for waiting so long but he said I should not feel XXXX that I have been mislead by never getting a denial and always told that they could help. I have been to court with XXXX XXXX XXXX times for foreclosure in which they have never been able to foreclose. Because I could prove they're working with me. But now I feel that I am going to lose my home. I filed the appeal to their denial. But when I called to check on the status of my loan was told by the loss medigation, there was no hope for me. It had been too long and I needed to just sell my home. My deadline for the appeal was XX/XX/XXXX I overnight expressed with a 100 % money back guarantee that it would be there by the XXXX And require the signature.because I did not find out until XX/XX/XXXX that I had been denied. The only reason why I found out is i was denied was because I called. I still have not received any documentation from XXXX XXXX via the mail. My last phone call with them, which was XX/XX/XXXX XXXX XXXX answered the phone and told me she could not speak with me Because I was in foreclosure and needed to contact the attorney I expressed to her that I was in the middle of the appeal process. My deadline wasn't even until the next day so how was I in foreclosure already, this company has been so shady with me and I have tried everything I can to save my home and I just wan na let everyone else know. I don't know how this has happened. And I would give my life to save my home but. All I can do is warn others and hope for the best on my end.
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| 05/17/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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XXXX XXXX CFPB and XXXX XXXX content ( online complaint ) Describe what happened : I am a 100 % XXXX veteran with a VA mortgage loan through Loan Depot. I struggled with XXXX during Covid lockdowns and ended up having to resign from my private sector job. This led to me falling behind on the mortgage loan. I communicated with Loan Depot and told them the situation and asked if they could help. They told me I could apply for a loan modification, and I have spent the past 5-6 months sending and re-sending the same documents to them repeatedly without ever being considered for any help. They did not offer me the CARES forbearance, they did not offer any type of medical hardship forbearance and they have never reviewed my ability to pay. They refuse to accept the mortgage payment and I fall further and further behind and Loan Depot says I have to pay all the missed payments at once if I want to keep my house and foreclosure.
I bought my home in XXXX. At that time I was working in the private sector as an IT engineer and making a good income. I started struggling in XX/XX/XXXX with XXXX associated with my service but also due to XXXX and the pandemic and how it was affecting my family. I kept working and paying my bills but my condition was getting worse. I early XXXX I was struggling and ended up having to be hospitalized due to the effects of the XXXX and XXXX and XXXX. In XX/XX/XXXX I reached out to the VA to report my condition and request additional medical benefits and after they evaluated me they told me I was no longer allowed to work and could not leave my home on my own. I was sometimes going into " combat mode '' while in public and it was a bad situation. The following month I was unable to make the mortgage payment and contacted Loan Depot to explain what was going on. They said I needed to apply for a loan modification. I spent the next 5-6 months sending and re-sending the documents to Loan Depot to be reviewed for assistance programs. I was never reviewed, no one looked at my file and I feel they just kicked the can down the road and now I am looking at foreclosure. This is wrong, because our financial circumstances have changed, my benefits were increased by the VA and my wife is working as well. Loan Depot has never evaluated our ability to pay, Loan Depot has never considered us for government programs to help struggling homeowners who need assistance such as loan modification, forbearance, partial claim, deferred principal or repayment plan and instead demand that we make a lump sum payment of full past due amount of $ XXXX or go into foreclosure.
DESIRED RESOLUTION : We want Loan Depot to make our case a priority and assign a single person to work with us. There are 7 people in our home ( my wife and I and XXXX young children ) and we do not want to lose it. I served my country proudly for 8 years in XXXX and XXXX and unfortunately this has caused me ongoing problems. We can afford a reasonable and affordable solution as our income and situation have stabilized and improved but need Loan Depot to work with us instead of closing the door and demanding all past due balance in one payment
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| 09/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Issues : I believe to the best of my knowledge that I have been wrongfully denied the loan. Here is the reason why : 1. I was told different stories why they can not process my loan. First time they said because its an investment property, then because cash out, when I said how about no cash out option, initially they said yes and later declined.
2. Recently, I received a letter from them in which they have stated one of the reason for rejecting my loan as incomplete credit application. They never communicated to me that my credit application was incomplete.
3. Their final estimate loaded on their customer portal most of the time does not match with what they share in estimate worksheet.
4. They are not honest and very rube including XXXX XXXX and his Manger XXXX XXXX 5. Not sure if this their is any TX state law that prohibits refinancing investment property for out of state investors. I am not even an investors, I just kept this property as a fallback arrangement if things dont workout in California, we moved to California last XXXX.
Any help will be very much appreciated.
Details : Applied for Refinance for XXXX, TX Property and received estimate on XX/XX/XXXX and locked the rate, here is the estimate : The loan program being secured is a Conv Fixed 30 Year Loan amount {$500000.00} Loan Size/ $ XXXX TX The interest rate is 3.500 % with XXXX % discount points.
You have chosen to include property taxes and insurance in your monthly mortgage payment.
Your monthly principal & interest payment is {$2200.00}.
( If present XXXX Your monthly estimated escrow payment is {$1100.00}. ( does not include HOA or lease/ground rent if applicable ) ( If present ) Your monthly MI payment is {$0.00}.
Your total monthly mortgage payment is {$3400.00}.
The loan does not have a prepayment penalty.
Your total closing costs including lenders fees, discount points, & 3rd party charges are ( {$55.00} ).
( lender fee {$1500.00}, discount ( {$3400.00} ), 3rd party {$1700.00} ) -- -- -- -- -- -- -- -- -- -- -- -- -- -- We agreed on it and signed the Loan Estimate and submitted all the docs and received the appraisal Document on XX/XX/XXXX. On XX/XX/XXXX XXXX XXXX sent me an email with following message : Texas just told us the following information.
As the Anads do not own another property in TX, can not complete refinance transaction on investment property in TX. Texas Refinance : o Second homes and investment properties allowed ( subject property must not be the only property owned in TX ) ( TXA6 transactions are only allowed for primary residences ).
One must live in TX full time to refinance an investment property. TX will not allow us to refinance the home. I am sorry for any inconvenience.
Upon my further request to provide me the ruling that prohibits him from refinancing he sent me following email on XX/XX/XXXX Overview. A Texas Section 50 ( a ) ( 6 ) loan is a loan originated in accordance with and secured by a lien permitted under the provisions of Article XVI, Section 50 ( a ) ( 6 ), of the Texas Constitution, which allow a borrower to take equity out of a homestead property under certain conditions.
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| 09/23/2022 |
Yes |
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Web |
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Good Morning XXXX & XXXX team!
XXXX XXXX asked for letter from my employer which is not really necessary and they asked only to disqualify the best rate they committed in the past as I have made Escrow payment of $ XXXX year before.
They told me one day before scheduled closing date ( XX/XX/XXXX ) that I don't qualify for FHA ( XXXX XXXX ) and asking for additional significant downpayment in unreasonable time period so that they can list and sell the house for better rate and charge/ extort high interest rate as well.
They stopped responding to my emails & phone calls to build up XXXX for the buyer/victim.
I am looking for your kind intervention to resolve this issue and to ensure no one else undergoes similar issues with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Here is the email communication from me for our reference to review and have told all the below points over phone calls with the individuals I spoke to before they decided to disqualify my FHA eligibility.
From : XXXX XXXX XXXX : Thu, XX/XX/XXXX at XXXX XXXX Subject : Re : Letter of Intent to Occupy as XXXX XXXX [ Home we purchase in XXXX ] - Home Loan Closure Financing Purpose To : XXXX XXXX XXXX, XXXX XXXX XXXX Cc : XXXX, XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX Good Morning XXXX XXXX!
Here are the following strong reasons & evidence for my claim as XXXX XXXX ( XXXXXXXX XXXX XXXX ) : 1. My immediate family ( Spouse & kids ) is going to live in that house from the time we close and kids will be going to XXXX XXXX including my primary residence as well.
2. My daughter has already informed her classroom teacher in XXXX that she will be moving to XXXX by XXXX.
3. We have evidence that we have provided Move out Notice to our rental property we are residing in XXXX and our current lease expires by XX/XX/XXXX.
4. My Supervisor has provided written confirmation through email that I have work responsibilities in the XXXX location and XXXX as well to work with our Vendor partners while my work location from XXXX is based out of XXXX.
5. I have copied HR in our conversation that I will be buying a home in XXXX as a primary residence.
6. While I need to work from XXXX, I will stay at my friend 's place and I will not incur any expense for my stay in XXXX for work purposes. I will work from the XXXX XXXX XXXX whenever I need to be in XXXX and will commute from my primary residence we are buying through XXXX XXXX.
7. We have an Interest rate lock of 4.5 % until XX/XX/XXXX as per XXXX loan estimate shared by XXXX XXXX XXXX XXXX which they claim as valid until XX/XX/XXXX which is inaccurate.
Can you please take it to your upper management for additional review considering all my claims and I can provide necessary evidence for all of the above claims to be my primary residence and I see no issue will be raised by my employer when I claim my primary residence as XXXX while my current work location is XXXX, XXXX.
XXXX XXXX : I will need your support to raise this request to upper management from your side as well.
Kindly do the needful.
Have a Great Day!
Stay Safe & Healthy!
Thanks!
Best Regards, XXXX
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| 10/11/2023 |
Yes |
|
- Struggling to pay mortgage
- An existing modification, forbearance plan, short sale, or other loss mitigation relief
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|
Web |
Servicemember |
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Our service provider ( XXXX XXXX XXXX. ) placed us in a forbearance back in XXXX, due to my wife being laid off during the XXXX pandemic, and I was in the process of retirement from the military after serving XXXX honorable years of service. After becoming financially stable with a full retirement, and a XXXX XXXX XXXX XXXX XXXX, we requested to be removed from the forbearance status, and wanted to receive a streamline loan modification, which our servicer never did. The servicer advised us to fill out a loan modification application, which we did, but it wasn't approved due to missing documents. The servicer advised us again to fill out a second loan modification. This time, we did, but with the help of a third-party law-firm, which we also used to help communicate with our servicer. After months of submitting the loan modification, and waiting for a response from our servicer, the servicer finally sent us an official letter by mail, stating that our loan modification had been approved and that we would receive the loan modification package for signatures, which we sent back to them a few days later. We received the XXXX loan modification documents, notarized, and signed by both parties in late XX/XX/XXXX. Our first payment was scheduled for XXXX XXXX. We called on XXXX XX/XX/XXXX to make that payment, but we were denied the right to pay. XXXX stated, current signed loan modification which had already been approved and signed and sent to us for our official copy had been disapproved on XXXX XX/XX/XXXX, XXXX day before the first payment was to be payed. The servicer couldnt tell us as to why that loan modification had been denied on the phone, but again, they advised us to resubmit a XXXX loan modification. A week later, the servicer also placed us back in foreclosure status. After trying to understand what had happened, we reached out to the servicer again, and the servicer finally told us over the phone that we had been denied because of the XXXX We then wanted proof from the VA XXXX they were the ones who had denied the loan modification, so we acted on our own to reach out to the VA XXXX The VA told us over the phone, they had nothing to do with our loan modification being denied. The VA contacted the servicer in our behalf, and the servicer sent an email back to the VA representative stating, and I quote " This borrower was denied for the partial claim, due to our underwriting team inadvertently approving the borrower for the refund modification in error ''. We have the original notarized loan modification package from our servicer as proof that it was approved, and the VA email, showing the servicer blamed themselves, and a letter from the servicer, blaming the XXXX We have not yet received anything from our servicer on how to resolve the matter. The service had put us back in a foreclosure status for the second time and has now set an auction date for XXXX XX/XX/XXXX. We have hired a second lawyer, and the servicer will be served with a lawsuit for a breach of contract, and an TRO to help stop them from auctioning off our home and give us time for the servicer to come up with a resolution.
|
| 01/21/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American, Servicemember |
|
The complaint is against the lender, Loan Depot and XXXX XXXX, a HUD XXXX consultant. My husband and I initiated an FHA XXXX rehab loan with Loan Depot on XX/XX/XXXX. Loan Depot has their own " contractor and HUD consultant '' click. In other words, XXXX XXXX did not send a list of consultants from which we can choose, just offers one person, XXXX XXXX.
First, Loan Depot would not accept some of my business income from XXXX because it is tax-free grants due to COVID-19. The loan officer, XXXX XXXX asked if my business would generate income in XXXX. I told him that I am not reporting non-taxable grants on a Schedule C just to get a loan. That is accounting XXXX XXXXXXXX. The complaint with Loan Depot is that their underwriter will not factor non taxable grants as business income.
Second Complaint.
I paid the consultant, XXXX XXXX, the {$1200.00} fee upfront on XX/XX/XXXX. I sent a text message on XX/XX/XXXX asking for a refund. XXXX did not reply to the text. I called him and said the underwriter did not factor in my non-taxable income from COVID business grants. XXXX said, " I can help you find a lender. '' I said, " I don't need you to find me a lender.
I sent XXXX an email on XX/XX/XXXX titled, Demand to Return the {$1200.00}. XXXX Consultant fee. He replied he was on vacation until after the XXXX XXXX and he did not have his records with him. I replied and sent a copy of the check paid. I sent a letter by certified mail XX/XX/XXXX with the same demand to refund the fee of {$1200.00}. He responded on XX/XX/XXXX by email saying he rejects the refund.
On XX/XX/XXXX, XXXX emailed a report, Specification of Repairs dated XX/XX/XXXX after his services were terminated. I replied, By the way, you sent the specification of repairs after I canceled your services and requested a refund. That is very unethical. I am filing a complaint with HUD. He replies, I accepted the document. Note, I did not accept-sign any such document. The information on the Statement of Repairs is not the information on Repair estimate # 3 drafted and sent by the Contractor, XXXX, XXXX.
Also, I pulled my receipt for the {$1200.00} fee. One column says {$1200.00} paid, XXXX balance and in the middle the of document he hand-wrote, {$1000.00} paid XX/XX/XXXX, XXXX. XXXX emailed another invoice receipt dated XX/XX/XXXX with {$1200.00} hand-written in the middle of the page with my signature. I am concerned XXXX is able create my signature using his computer.
Second, he created a document, Specification of Repairs with information that is not on the Contractors Estimate # 3 for which I accepted. For example, he listed basement, {$10000.00}. We do not have a basement. He listed Electrical {$10000.00} and the contractors estimate to upgrade the existing electrical panel to 200 amp and upgrade the existing heating and AC to 5 ton is {$13000.00}. XXXX.
My husband is an XXXXyear-old military veteran and I am a senior. Loan Deport is taking advantage and also the consultant. I want XXXX XXXX to understand his services are terminated not because we wont accept a loan from Loan Depot, but he is deceptive and not credible.
|
| 12/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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On XX/XX/2021, a barrage of calls from mortgage lenders followed the instant I researched mortgage refinance rates online. The loan office from Loan Depot offered me an attractive rate. He had me sign a " rate lock agreement '' and guided me through signing the ease docs. He advised me to promptly submit supportive financial documents. He conveyed a sense of urgency to close the refinance before the " rate lock '' expired.
The cold calls from lenders persisted the following day. One of them urged me to review the " rate lock agreement '' with Loan Depot, after mentioning " predatory lending practices ''. To my dismay, I saw an X in the box next to a clause stating I chose " a floating rate option '' in the " rate lock agreement ' '' Loan Depot 's agent pressed me to sign. Upon finding it, my trust dissolved, and I immediately messaged Loan Depot that I had reservations about pursuing the loan. I cited unexpected loan costs ( also true ), rather than create antagonism by accusing the loan officer of lying.
I signed no further documents from Loan Depot. I wad taken aback when an appraisor contacted me on order from Loan Depot. I had not signed any authorization for this. I decline the appraisal and explained why. Two weeks later, right after agreeing to an appraisal order from my current lender, I was notified of a {$620.00} charge on my XXXX card by XXXX XXXX XXXX. Their efficiency impressed me! Not an hour later, their appraisal contacted me to set the appointment. Five days later, on XX/XX/2021, an appraisor contacted me to set up an appointment. Confusion ensued. I contacted XXXX XXXX and learned that Loan Depot issued a 2nd order for an appraisal without my approval!
On XX/XX/2021, emailed Loan Depot to express my dismay and to re-state I was NOT pursuing refinance through them. They must have had some awareness that we did not have an agreement because they sent me three separate official Loan Estimates I did NOT sign. They sent me unsolicited official closing documents I did NOT sign.
Yesterday, in the mail, I received a Adverse Action Notification from Loan Depot. It states that the mortgage refinance I has NOT PURSUED WITH LOAN DEPOT was declined because the collateral I DID NOT SUBMIT was inadequate.
The adverse action notice states that Loan Depot has the right share my personal information with their affiliates without my consent -- but it won't impact my credit score.
The Loan Depot agents perpetrated fraud, pursuing a contract without my consent. Their fraudulent actions expose me to financial harm.
Besides " inadequate collateral '', Loan Depot stated their decision was based on information from another financial affiliate, not a credit agency. I suspect it was a competitor who pursued me relentlessly. When I decline his offer, he became irate and unprofessional, insulting me, and harrassing me with relentless texts and phone calls.
I have documents supporting my statements. When I attempted to upload them, the report of my experience disappeared. I don't want to have to re-wrtie this again. I'll be happy to corroborate this narrative upon request.
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| 03/17/2020 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
I closed with Loan Depot in XX/XX/XXXX. The refinance of the house was to get cash out, pay off credit cards, cars and buy additional property. It took an extra week for payouts to happen after closing. All checks were mailed to my residence with the accounts owed in the title. all checks were sent out and all debt was paid except XXXX credit card. I had quite a bit of trouble with XXXX and their bank. I had the first check canceled. The second check was sent out for the amount of XXXX dollars for XXXX was discussed. XXXX XXXX and XXXX XXXX with Loan Depot were on the email XX/XX/XXXX, an email dated XX/XX/XXXX notified me that a the 2nd check would be overnighted to XXXX. Still had problems getting that XXXX account paid off.
XX/XX/XXXX received an email from XXXX XXXX XXXX the Title Company Loan Depot went through to send checks out. XXXX stated she would ask Loan Depot if I paid the card on XXXX off and provided proof then they would send a check to me for the XXXX dollars.
XX/XX/XXXX XXXX XXXX with Loan Depot stated in an email if I proved documentation of the account showing paid in full a check would be cut to me.
XX/XX/XXXX I provided proof that the account had been paid in full.
XXXX XXXX with XXXX in an email dated the same day would forward to funding and would contact me of the out come.
XX/XX/XXXX I provided proof once more the account had been paid in full. Then had to provide loan number and property address to XXXX XXXX of XXXX on the XXXX of XX/XX/XXXX to try and get this resolved. This is the same person that had told me 2 weeks prior he would contact me with the out come but once again I had to initiate contact. I then received an email stating XXXX banking never received nor cashed the check sent XX/XX/XXXX. XXXX XXXX stated send him the check, email dated XX/XX/XXXX.
XX/XX/XXXX I used Loan Depot question and answers on their website about getting automated phone calls from Loan Depot prior to the XXXX of each month on payment of the mortgage when I had set up an automated payment with my bank to correspond with my pay day with XXXX. Had never gotten these calls before refinancing with Loan Depot so I filed a complaint XX/XX/XXXX with CFPB complaint ID XXXX. I've not had late payments nor am I behind on this account.
Received an email XX/XX/XXXX from the Federal Trade Commission with a reference number XXXX with the first complaint. I find it frustrating that they can harass me for not paying on the XXXX of each month with a grace period going to the XXXX of that month before assessing late penalties and late fees but when the shoe is on the other foot it is ignored.
I contacted XXXX XXXX of XXXX again XX/XX/XXXX once again on the status of the check. XXXX forwarded the email to XXXX XXXX of XXXX on esculating the process to cut me a check with no response.
I sent emails dated XX/XX/XXXX and XXXX asking for an update with no response on any emails sent to her.
XX/XX/XXXX I sent a final email to XXXX XXXX stating that with no response from her I was submitting a complaint to the CFPB and would follow up with XXXX XXXX XXXX with no response again.
|
| 10/31/2016 |
Yes |
|
- Application, originator, mortgage broker
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|
Web |
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I attempted to refinance with LoanDepot.com to lower my interest rate on my existing mortgage. After the appraisal of my home, my LoanDepot.com contacts never called and I could not reach them. A Customer Care Representative for Loan Depot, XXXX XXXX XXXX called and I explained to him that my supposition was that I had not heard from anyone from Loan Depot at the conclusion of the appraisal because of the extremely low value placed on our home by the appraiser. The market value of our home was estimated at {$360000.00} by the appraiser chosen by Loan Depot. This was curious in that this is the same value that The County of XXXX ( NJ ) uses as their appraised value of our property when calculating our taxes. And, it is fairly well known that the appraised value used by the government is historically low. I have purchased XXXX homes in XXXX cities in my 35 years of home ownership, yet I have never, ever seen an appraiser simply lift the appraised value of a home from the tax records that are available to any citizen upon request. I consider an appraisal based on publicly available tax records to be suspect at best and dishonest at worst. I believe that for the price charged by appraisal companies and paid for by consumers, {$390.00}, deserves more than a stroll to the county tax board.
Even more curious is the fact that XXXX year earlier ( 2015 ), for the purposes of obtaining a home mortgage, our home was appraised at {$480000.00}. In the same year ( 2015 ), our home was appraised for {$460000.00} on behalf of a different lender. Even more infuriating is when I pay my homeowner insurance premium, the cost is based on a replacement value for my home of {$620000.00}, as established by an independent engineering firm.
Because of the inexplicable results of Loan Depot 's appraisal, which is contrary to all logic and factual analysis, I disputed the charge of {$390.00} for the appraisal which was placed on my XXXX credit card. Although XXXX XXXX states that " Federal policy does n't allow us to influence the market '', it was Loan Depot that fought my dispute that I filed with XXXX. The appraisal company was nowhere to be found. Because Loan Depot fought for my {$390.00} dispute, I would suggest that this represents a conflict of interest. In my opinion, a mortgage company should not be arguing and defending the appraisal company. I fail to see where Loan Depot has standing regarding this charge. It is money owed to the appraisal company, not Loan Depot. After reading the Dodd-Frank Act and the Congressional Intent of this legislation, either Loan Depot " fighting '' for money owed to an appraisal company is a direct conflict of interest or at a minimum, it is an appearance of a conflict of interest. Shame on Loan Depot to hide behind " Federal policy '' when it is advantageous for them to do so and to ignore " Federal policy '' where there is a possibility of forfeiting not their money but the money charged by an appraisal company, an appraisal company that Loan Depot claims not to have a relationship. ( XXXX credit card documents included in the uploaded attachment ).
|
| 08/08/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
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|
Web |
|
|
When we applied for our mortgage in XXXXXXXX XXXX XXXX and throughout the loan process which was completed in early XX/XX/XXXX we where told that our loan would include private mortgage insurance that we could have removed from our loan once certain requirements where met.
On XX/XX/XXXX I contacted loandepot to start the process of removing PMI because our house had significantly increased in value. I was told to submit a request through email and that loandepot would respond to me within 30 days. I did not hear anything back from loandepot, so I sent them a follow up email on XX/XX/XXXX to inquire of the status of the request which also went unanswered until XX/XX/XXXX. When loandepot did finally get back to me they told me that my loan did not have PMI on it like we had been told several times during the loan process, but a fee paid to the USDA so they where unable to remove it. I sent a follow up email on XX/XX/XXXX explaining that we where told we could have it removed that also went unanswered until XX/XX/XXXX which said that they could not do anything and my loan was getting transferred to another servicing center so I would need to start the process over again once the transfer was completed.
Again I started the process with loan depot in XXXX about the removal process, was told I would receive a letter from loan depot about it, and that they had 30 days from the date of the letter to answer my response. I did not hear anything from loan depot for 2 months, so I called them on XX/XX/XXXX to inquire of the status of the request. I was told that they where unable to remove the PMI from my loan because of the type of loan that I had, I asked to speak with someone in their escalations department because I had spent nearly six months on trying to get this resolved with no follow up from loan depot and was never told that we would be unable to remove PMI from the loan.
The escalations department told me they would call me back on XX/XX/XXXX and that I would receive an email with contact information, I didnt receive either. I called on XX/XX/XXXX and was told I would be called back on XX/XX/XXXX. I did not get called on XX/XX/XXXX. I called this morning, XX/XX/XXXX and was able to get a supervisor to return my call in the afternoon. He told me the same thing, that I was going to be transferred to the originations department because they should have verbally disclosed to me that the mortgage insurance on the loan was an annual fee and that it would be required to be paid over the life of the loan.
Ive been working on this for 6 months and feel like loandepot has just been ignoring my request for resolution. I feel like they enticed me into getting this specific loan when I could have gone with another company and gave me false information. Had I been told in XXXX of XXXX that it was not possible I would have refinanced my mortgage before rates went up which is now no longer a possibility because it would cost me so much more to do now. And if I had known the entirety of the mortgage insurance requirements I would not have chosen loandepot as my lender.
|
| 12/18/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
On XX/XX/XXXX, I called Loan Depot for general information about a refinance with cash out. The salesman told me he could not provide an estimate of loan terms without a credit check ( {$10.00} fee ) and loan application. I made it clear that I only wanted an estimate and was not committing to refinancing at that time. I agreed to fill out the application over the phone. When it came time to electronically sign some paperwork, I wanted to read the details of the documents. When I asked him what I was signing, he told I needed to relax. When it came time to sign a consent form to withdraw {$420.00} for an appraisal fee, I hesitated, as I did not wish to commit at that time. He insisted that he would never charge my card ( which was provided for the credit check ) until I had explicitly authorized him to do so. Even though the paperwork stated the funds would be withdrawn, he told me the withdrawal would take place at the time that I were to schedule an appointment. Furthermore, he stated that the fee would be {$300.00}, not {$420.00}. The following day, my card was charged {$420.00}. Instead of correcting what they called a " mistake, '' the salesman offered me a credit toward closing costs. I told him that was n't the right answer. He told me that he and his supervisor had both tried calling me to let me know that the withdrawal had occurred. His supervisor claimed that the withdraw was a mistake that occurs 2-3 times per week. On XX/XX/XXXX I sent an email to the salesman 's supervisor to cancel the loan and refund my money in full. On XX/XX/XXXX, the salesman wanted to know if I wanted to go forward with the loan. I sent another cancellation notice by email, which the salesman and supervisor both acknowledged. On XX/XX/XXXX, I received a second set of loan documents. On the same day, an appraiser visited my home while I was at work. The appraiser showed my wife documentation and ID. It was enough to convince my wife that I had ordered the appraisal. The appraiser did a walk-through of my home and took pictures. I contacted the appraiser that evening after finding out about her visit. She told me she was sorry and would resolve the issue with her company.
In my opinion, if the withdrawal were truly a mistake, they should have refunded the money the instant they discovered it. I believe that it is a tactic Loan Depot uses to make potential customers commit to the process. The supervisor himself acknowledged that the Loan Depot is more aggresive than other companies. This salesman was pushy at times, moved through the process too fast, and was less than transparent ( told me APR was " moot '', for example ). Also, I was told there would be no out of pocket expenses for the loan. The loan documents I received by mail stated that {$2900.00} cash was due at closing ( document attached ).
In a world where companies are pressured and encouraged to create accounts without customer authorization, I feel obligated to stand up for myself as a consumer. If others have had similar experiences with the Loan Depot, I encourage you to file a formal complaint as well.
|
| 03/04/2016 |
Yes |
|
- Loan modification,collection,foreclosure
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|
Web |
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My wife lost her job so we contacted our mortgage company ( Loan Depot ), they had us fill out forms to apply for a modification.They were very vague and never once spoke to use about what they were doing. We thought they would review our financial situation and cut interest or adjust the terms. It was never clear what they were doing. The only time they did contact us, was for paper work and re-submission of paper work. Prior to applying for a modification we never missed a single payment ( on any account ) and our credit score was outstanding. Fast forward to XXXX XXXX, we 're entered into a modification " trial period '' and we begin to receive delinquent payment and foreclosure notices. We call immediately in fear that we are going to lose our home, they assure us everything is fine and that this wo n't affect our credit. All delinquencies will be removed from the account upon the trial period ending. This happens again in XXXX and we call again fearing we are being lied to. The assure us again that this is normal and our credit will not be affected.
On XXXX XXXX, my wife applies for a credit card and is denied, reason : to many delinquent payments. I run a credit report fearing identity theft and find that Loan Depot has filed a 60 day delinquency against us. I call Loan Depot to resolve the issue and they inform me that they will never remove the delinquencies since my loan is delinquent and the trial period does not apply toward my mortgage. I ask them to pull the call tapes from my wife 's previous conversations, where my wife was informed our credit would not be affected. The support rep tells me she is going to transfer me to a manager and proceeds to drop my call.
I know HARP is a legitimate program but this company has been very misleading as far as what the modification is, how it will affect me, and what to expect after the modification is complete. They have never once followed up with me, they have never assigned a rep to the account they have neglected me as the consumer and have committed fraud by falsely claiming delinquent payments while assuring me this will not impact me in any way. Why was the loan not frozen while the trial period was in progress? Saying it could affect your credit is implied, refinancing anything will have a minor impact on credit but filing a 120 day delinquency? How is that not fraudulent? They have ruined my credit was mid XXXX 's and is in the XXXX 's with two more trial payments looming ( which will be reported delinquent ) The support rep told me I could cancel the modifications pay the delinquent amount {$3700.00} but my credit would still be impacted. The rep could n't even provide me my next months payment if I was to cancel out of the modification, they really make it seem like they want us to stay in the modified loan. They have put me in a terrible position and have ruined my credit. All because I wanted to see if we could save a couple of dollars a month, this modification was not needed and would have been avoided if they clearly expressed what they were going to do to my loan and to my credit.
|
| 07/28/2020 |
Yes |
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- Trouble during payment process
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|
Web |
Older American, Servicemember |
|
I refinanced my home with Loan Depot utilizing a VA loan process in XX/XX/2020 with first payment due XX/XX/XXXX. XX/XX/2020 an electronic transfer of {$2000.00} was made from my account at XXXX XXXX to Loan Depot and was posted by Loan Depot on XX/XX/XXXX. My bank transaction history shows that XXXX another payment of {$2000.00} was sent to Loan Depot. Transaction history at XXXX XXXX shows that on XXXX another payment of {$2000.00} was sent to Loan Depot. Transaction history at XXXX XXXX shows that on XXXX another payment of {$2000.00} was sent to Loan Depot. Transaction history at XXXX XXXX shows that on XXXX another payment of {$2000.00} was sent to Loan Depot. All of my mortgage payments have been made to Loan Depot and on time.
Loan Depot claims they did not receive my XXXX and XXXX payments and therefore began sending numerous forms of notices indicating that I am in default of the terms of my mortgage and they are attempting to collect a debt. I receive regular telephone calls reminding me that I am in default and they send out property inspectors who sit and photograph me and my home. They have ruined my credit and I am deluged with as many as 3 different notices of default in the mail on any given day. They also charge my account with all of these additional fees.
I have made numerous telephone calls to Loan Depot only to be told I'm in default of my loan. They have recordings of my phone calls in their database. My persistence ( once after 46 minutes on hold ) has on occasion gotten me to individuals who will take the time and initiative to look deeper into my Loan Depot account and discover that yes indeed my payments have been received but " have been misapplied '' ( XXXX @ XXXX hrs. Mr. XXXX # XXXX ). Ms. XXXX # XXXX on XXXX @ XXXX hrs. also found the same problem and filed " another '' internal request for review. She also stated " this should be resolved by XXXX ''. On XXXX I received a notice that Corporate Research Department had my account under review. On XXXX I called to check on progress and I was advised they had none of my bank transaction history previously faxed by my bank manager and had no knowledge of a " Corporate Research Department ''. My bank manager had initiated contact with Loan Depot earlier by filing a form authorizing him to act on my behalf. He had been in discussion with XXXX XXXX in Customer Service but is still being told as of XXXX " This is still being researched, I do not have an update as of now ''.
As the Loan Depot letters have advised, I reached out to HUD and they attempted to assist but then indicated I may have more luck with VA. My case was assigned to XXXX XXXX at the VA , XXXX ext. XXXX and he has also been in the loop of discussion with Loan Depot for several weeks.
I have been advised the only possible way that I may get this resolved is to contact CFPB or a letter writing campaign to many possibly powerful individuals and media.
Someone needs to impress upon Loan Depot not to keep pushing this under the rug. " THEY HAVE MY MONEY '' and they know it and have acknowledged it.
|
| 07/12/2022 |
Yes |
|
- Struggling to pay mortgage
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Web |
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Foreclosure complaint filed initially and served in XX/XX/XXXX. Mortgagee was Loan Depot LLC and our loan is an FHA loan but also contained additional language stating that mortgagors be given all HUD options and loss mitigation measures available in addition to standard FHA regulations if they default on their mortgage. Foreclosure process was stalled and continued by mortgagee. Mortgagor successfully completed and obtained a coronavirus forbearance from XX/XX/XXXX through XX/XX/XXXX and again from XX/XX/XXXX through XX/XX/XXXX. At that time mortgagor applied to be evaluated for the post Covid forbearance option through the Mortgagees website and it stated that was received as well as her request for regular loss mitigation packet. This was to be mailed to homeowner. It was never received by homeowner. Mortgagor did send out several emails and mortgagee responded by phone and online that her address remained the address of the property and that she lived in the residence. Following a request for information sent to Mortgagor in XX/XX/XXXX loan depot admitted that due to an internal error in their system mortgagor address had been changed to one in another state that never was a residence either or the parties to the mortgagor and named on the title nor anyone they knew or was related to had ever lived at. Loan depot sent a copy of the mail being returned to them as undeliverable and stated they would fix this error and set back the attorney fees and missed payments to XXXX of XXXX instead of where it was as of XX/XX/XXXX when they moved in court for summary judgment. Loan depot incorrectly stated the address that was listed as the mortgagors place of residence when they signed the documents at closing and the address they stated is not the one listed nor an address either mortgagor lived at or had lived at for years ( this was one mortgagors mothers home address ). The mortgagor put in filings that they met their burden of a face to face meeting and other fha requirements by going to and or sending information to the address in Texas despite knowing the mortgagors remained in the home. The mortgagor attached their letter admitting this and the fact that they had these requirements and nothing cited in affidavit of loss mitigation going to an address known to be invalid should count as meeting that obligation. Presently this is scheduled for hearing and judge said it has had a final continuance despite pending representation from XXXX XXXX XXXX XXXX in IL and despite a loan depot foreclosure agent or loss mitigation broker working with mortgagor and mortgagor being compliant and working with HUD counselor. Please investigate this case!! This is insane. No company making FHA loans should be allowed to meet their federal housing authority requirements intended to keep people, who waive all homestead right, from exercising and loss mitigation by sending and stating as much in court filings these efforts to an address in another state and despite being continuously notified and being able to serve the mortgagor properly for court at the property!
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| 09/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my Mortgage with Loan Depot in XX/XX/XXXX. I had requested a Biweekly payment schedule. They setup the Loan date of XX/XX/XXXX. With my first payment to be due on XXXX XXXX, XXXX. It was a monthly payment charge. I called and inquired about the bi-weekly request and was told to make the XXXX payment and complete a form requesting to be accepted in the Budget Drafting program to reduce my interest charges. The customer service rep told me also pay XXXX 's payment early because they needed to have one payment ahead of time in order for me to be accepted into the program. I made my 1st payment of {$3200.00} for the XX/XX/XXXX payment on XX/XX/XXXX. I made the XX/XX/XXXX payment of {$3200.00} on XX/XX/XXXX. I received the acceptance letter in XX/XX/XXXX and was told that the first automatic payment would be deducted from my account on XX/XX/XXXX and bi-weekly from that date. The payment of {$1600.00} was automatically deducted from my checking account on XX/XX/XXXX. In XXXX, I started receiving letters stated that my loan was at fault and in-jeopardy of foreclosing, they assessed late charges, and sent delinquent notices to the credit bureau. I made 10 calls to get this corrected to be told each time that it was a problem with their system and for me to send a payment of {$4900.00} on XX/XX/XXXX to get my account back on track. Then, they called me back that same day and stated that I needed to make payment of another {$1600.00} on XX/XX/XXXX. They would not refund the late payments and they would not fix my credit at the credit bureaus. I was told that they would start doing the automatic payments and it would resume on XXXX. They did not resume, so I made the payment of {$3200.00} on XX/XX/XXXX. On XX/XX/XXXX they took the automatic payment of {$1600.00} out of my account automatically and I received a letter stated that I had been reinstated into the Budget Drafting program. I checked my account two weeks later to see if a withdrawal occurred and it had not. So, I made a payment of {$6600.00}. I called to inquire and they stated that they could not make deductions because my account was overpaid and showing that payments would not be due until XX/XX/XXXX. At that time the Budget Drafting would continue. So, I continued making payments but towards the principle only of {$4000.00} During the month of XXXX. Today, XX/XX/XXXX, I called the company to inquire about the missing automatic deduction from my account to pay for the XX/XX/XXXX payment and the customer service rep stated that he was not sure why the payment was not deducted. Told me that I was delinquent and needed to pay {$3200.00}. I did. He told me that a supervisor would call me to let me know how to get back into the Budget Drafting automatic payment schedule. My county taxes are due and they only made a partial payment to them despite having more than enough money in my escrow to pay the taxes in-full. Which is costing me more money. Please advise me how to get to another Loan company. This company is very mismanaged and I am paying the penalty for it.
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| 06/24/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Loan Depot Loan # XXXX XXXX XXXX XXXX XX/XX/21 Phoned XXXX XXXX, he finally answered after 2 voicemails and 3 emails. XXXX XXXX, former manager of XXXX XXXX. XXXX. XXXX XXXX stated he has escalated this and we should hear something this evening ( probably not, late in the day ), or tomorrow afternoon XX/XX/21.
XXXX no answer. Gave them a week. Following up today XX/XX/21.
Consumer Financial Protection Bureau https : //www.consumerfinance.gov/complaint/process/ XX/XX/21 Phoned XXXX XXXX XXXX XXXX. No answer left message.
Phoned XXXX XXXX XXXX XXXX XXXX manager ) at XXXX XXXX XXXX XXXX x XXXX. Hes out of office.
Phoned customer service, spoke to a representative, she attempted to reach XXXX XXXX. I was on hold for 15+ minutes just to be told he wasnt available. Was then rushed off phone. Very rude and condescending at end of phone call. Was told XXXX would call back today.
Will file complaint with Consumer Financial Protection Bureau https : //www.consumerfinance.gov/complaint/process/ Timeline In late XXXX we were contacted by loan depot because we were looking to refinance our FHA loan . Since XX/XX/21 we have had very little communication regarding our loan. We were quoted 2.25 % and we were due money back at closing.
We continuously tried to get updates on our loan. We returned all requests for info and had all of our paperwork submitted in a timely fashion. Through no fault of our own Loan Depot allowed too much time to elapse, due to this all of the pricing and discounts were erased. Again, we had no communication from loan depot telling us anything had changed. Through numerous phone calls and emails, we finally reached XXXX XXXX. He ultimately told us due to loan depot not submitting things in a timely fashion we lost all discounts and pricing. Again we gave him over a week to try and rectify the errors by loan depot. Again, no communication. Finally, after numerous attempts we reached XXXX XXXX, he eventually told us his superiors refused to fix the issue. We then called to try and speak with his superiors and were connected with XXXX XXXX who used to be his manager. XXXX XXXX assured us we would hear from someone by XX/XX/21 regarding our issue. It is now XX/XX/21 and weve heard from noone. Have reached out to XXXX XXXX, no response. Have reached out to XXXX XXXX, XXXX XXXX XXXX, hes out of the office. Finally called customer service, got the run around, was on hold for 15+ minutes just to be told that XXXX XXXX would call me back, then was summarily dismissed quite rudely.
This process started in mid to late XXXX. Earliest email I could find was XX/XX/21.
They refuse to stand by their loan quote. Due to their lack of time management our loan unlocked. They refuse to stand by their offer. It was THEIR fault it wasn't submitted in a timely fashion.
I believe they need to stand by their initial offer. We went from getting money back at closing to owing them over {$19000.00} at closing. We find this highly inappropriate and need to find some type of closure on this. They refuse to communicate with us.
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| 11/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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My fiance and i viewed a new construction home on XX/XX/20. We liked the home ended up putting earnest money down and signed a contract for a conventional loan. The following week we received a path which stated we needed to pay down a credit card. That was completed the following day and proof was sent to their lender. I kept in contact with the lender who stated nothing else needed to be done. I was then told about a month later that the XXXX XXXX letter needed to be reduced. I told him that court was delayed due to covid-19 but i could get a letter from our attorney with their recommendation to the judge. Lending said this would work and the letter was sent over. When court was completed in XXXX, I called lending and let them know the amount was lowered per the judge to the amount listed in the letter. The lender then ( after 5 months ) ran our credit without permission and then said that he doesnt believe the loan will work. From that day on ( XXXX XXXX ) it was literally a different story each day. One day we were told that the student loan payment amount would have to be reduced, the next day I was told no it was fine but i need to pay off a different loan. Then the day after I was told that I needed to just bring the money that was needed to pay everything off to closing and those loans would be paid at closing. I was then told that it was not going to go through as the income was not enough. I asked how when all of the income was laid out before we signed the contract. I did not get an answer. I was completely confused as to how we were put under contract and completely changed our lives just to be told 5 months later that they werent sure the loan would go through. I then contacted my lender 's boss and spoke with him. He told me that the loan was FHA and my student loans didnt matter. I was then told that until XXXX came around and taxes were filed that there was no way this loan would be able to be processed. I asked if we were able to push the closing back 3 weeks so that way the income taxes could be filed and was denied. I was shocked as they had already pushed the closing back on their end 3 times. I was also told that no other lender would be able to approve us and they sent the cancellation form was sent. I also contacted the lender one last time to get some answers and he lied to me saying we were put under contract without pre-approval. He then said the loan was unworkable and he let it sit for 5 months. He also said he never submitted it to underwriting but just told me it was denied. I was also told that he was trying to submit FHA even though I signed conventional and then told me conventional was not even in the picture. He told my realtor the DTI was under and the next morning he told me it was way to high. I was not even given an option to have another lender look and do the loan. My earnest money has still not been returned as of today. The closing date has also been pushed back 3 times but they were refusing to allow me an extra two weeks to file and get the income they say they required in XXXX.
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| 05/26/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I am writing to file a formal complaint regarding Loan Depots inability to execute my COVID-19 forbearance plan, failure to escalate my concerns as requested and harassing collection letters. I made the decision to participate in their mortgage forbearance program as I have been impacted by the ongoing COVID-19 pandemic like many others. On XX/XX/XXXX, I mailed the first set of required documents which were fairly executed per the instructions that were provided per Loan Depots contract. Also in these instructions it stated it may take 30 to 45 days to process these documents and that I did not make my mortgage payments. Over the course of these five months, I have contacted their customer service area multiple times in order to follow up regarding my documents, however, I was told everything was fine, and that they ( Loan Depot ) would contact me if they needed additional information or had questions regarding my documents, it should be noted, Loan Depot has NEVER contacted me, i am always the one doing all the leg work and contacting them. And still, I continue to receive notices regarding my payment being late, and that I am in default, and in good faith, I have continued to contact their customer service area several times and have been told like before, everything was fine. No action was required on my part. On XX/XX/XXXX, I then received several letters in the mail stating I was in default. Much to my dismay as Ive been told everything was fine to this point, I again reached out to their customer service area and again sent my executed documents for forbearance by mail, XXXX, fax and email. As of XX/XX/XXXX I had then contacted customer service again as the situation had still not been resolved as I am still in default and that there is going to be a foreclosure on my home. As of today XX/XX/XXXX, I have not received any confirmation that these documents have been received or processed by Loan Depot. How is this possible? I contacted them again on XX/XX/XXXX and requested to speak to a supervisor to once again handled the situation I was on hold for over an hour and 15 minutes and was never able to speak to anyone and hung up, and yet the situation is still not resolved. At the time of this writing, I still not received any confirmation that these documents have been received or processed by Loan Depot. Now my situation is worse as I have now received several collection letters with the most recent stating Loan Depot may pursue for closure and put me and my son on the street. I have acted in good faith to rectify the situation as I continue to do all the leg work. I am the one doing all the everything, I am the one making all the phone calls and making sure all the documents that have been executed in order to resolve the situation, I have included the executed documents and other documents that may help your research I hope by reaching out, someone can help get my situation escalated to the right people for resolution. The situation is devastating to my credit and any future financial services I may wish to pursue.
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| 07/20/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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I bought a new construction townhome in XXXX of XXXX. At closing, I received all of my closing documents i.e. warrenty deed and title documents. On those documents, my name, home address and permanent tax number ( PIN ) were listed. Since XX/XX/XXXX, I was paying on my initial PIN. I started noticing that my mortgage monthly payments were increasing roughly around XX/XX/XXXX. I contacted Loan Depot to see what the reason was. They told me it was because my taxes had increased and that my escow account was in the negative. They said once the escrow was back to the correct amount, then my monthly payments would decrease. However, my monthly payments never decreased and only continued to increase. Every time I noticed an increase in my monthly payments, I called Loan Depot for a reason. They told me the same information as before. I called over four times. Then in XXXX of XXXX, I noticed a huge increase and called Loan depot again. This time I received a different response from the customer service representative and she transferred me to their tax department. The tax department informed me that I had been paying on the wrong PIN. They stated that they would conduct an investigation to find out what my PIN was. Approximately ten days went pass and they told me that they contacted the XXXX XXXX assessors office and they reached a resolution and that my correct PIN was discovered. The PIN they gave me was NOT the PIN on my initial documents ( deed or title documents ). I informed them on what my original documents stated and they said they would launch another investigation. While they did their investigation I went to the XXXX XXXX assessors office to do my own research. The assessors office assured me that my original PIN on my documents were correct. I reached back out to Load Depot to relay this information and they told me it would be corrected. It has NOT been corrected. It is now XXXX of XXXX and I am still having the same problem. I have given Loan Depot multiple documents showing what my correct PIN is. They keep launching investigations saying that they are reaching out to the county and the county is giving them the PIN that they have on file. I have visited the XXXX XXXX assessors office four times and every time I make an in-person-visit they assure me my correct PIN is the original. I have called Loan Depot at least three to five times a week for constant updates about my account. I have begged for call backs from supervisors or anyone who could help me. I spoke to one supervisor who said she would look into the case and help me, I never heard back from her and that was over two months ago. I have called in to speak with their mortgage assistance department because I am no longer able to afford my monthly payments. No assistance. Because of this situation my monthly payments have largely increased. I am paying another persons taxes. I Initially started out paying XXXX for my monthly payments and now I am paying XXXX. I do not believe Loan Depot is effectively communicating with my county to resolve this issue.
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| 03/04/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I have a XXXX XXXX XXXX through Loan Depot. I have had the loan a little over a year now. I am also a 100 % XXXX veteran through the VA ( Veteran Affairs ). In Colorado, my status as a 100 % XXXX veteran rates me a tax exemption for the first {$200000.00} in value of my primary residence, which is the subject property of the XXXX XXXX through Loan Depot. On XX/XX/XXXX, I sent proof of my tax exempt status to Loan Depot that would apply to the upcoming tax payments in XX/XX/XXXX and XX/XX/XXXX. Late XXXX I received correspondence from Loan Depot informing my my payment would be going up, not down like I had anticipated. I called Loan Depot to inquire about this and was informed by the representative that they had not received any documentation from me. After I found the email in my sent box and informed them of when it was sent, they somehow came up with it, which leads me to believe that it was simply overlooked. They said they would file a request for review that would be completed in 3-5 days. After a few weeks and nothing changing I called back to ask what was going on with the review. The acted as if they had no knowledge of things and filed for another " review. '' This had no result or effect, so after the actual tax bill arrived that showed XXXX payments of {$1100.00} ( significantly less than the {$1300.00} Loan Depot has been saving in escrow for each payment ) I called again and informed Loan Depot that I had an actual number and the difference was {$120.00} per payment and I wanted either my monthly payment reduced to recognize the difference or I wanted an escrow refund check sent to me for the difference. I informed the rep, at that time, that I could scan and email Loan Depot the tax bill as proof, to which she responded that she didn't need it. This resulted in another " review '' which, again, had no effect on my monthly payment or the return of the difference in the tax bill from what was being withheld. Today, I called and the rep I spoke to once again had no prior knowledge or understanding of the situation and asked that I tell them the whole story again. My tax bill for XXXX has already been submitted to the county in the amount of {$1300.00}, {$120.00} more than what was supposed to be paid. They informed me this time that they did not have a number to base any escrow adjustments off of. I informed the rep that I had offered to send in the tax statement over a month ago but the last Loan Depot rep I spoke to told me she didn't need it. He apologized and said that actually they do need it. I expressed my frustration for the terrible communication and customer service and informed the rep that since, after my XXXX or XXXX attempt, there was going to be no resolution to my problem by the end of the call that I would be filing a complaint with the CFPB. The resolution I am looking for is simply recovery of the difference in the amount Loan Depot is withholding in escrow for taxes and the amount that has already been submitted to the county for the first tax payment and the actual tax amount owed.
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| 05/30/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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Web |
Servicemember |
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I was attempting to obtain a HELOC or simple home equity loan after being persistently solicited by my two current mortgage companies, but was frustrated by their attempts to push me into a cash out refinance, instead. Frustrated by what appeared to be a bait and switch scam on the part of XXXX XXXX and XXXX I went on XXXX XXXX on XX/XX/XXXX and submitted a request for a home equity loan. I was immediately contacted via phone by a loan officer from loanDepot who seemed to understand my needs and the fact that I had no desire whatsoever for a cash out refinance. I informed him of my current income and provided substantiating documents. At no point was I asked permission to perform a hard pull of my credit file as he informed me they were such a large bank he could do a soft pull without impacting my credit score. I was unable to view a couple of emails he had sent inviting me to establish a web account, but was able to set up an account on my own at a later time. It requested some additional documents, which I provided. A week or so went by and I began to receive texts and calls from other lending officers from loanDepot with the theme of " we're sorry we couldn't earn your business, but perhaps we can interest you in a cash out refinance. '' I explained to them that I was unaware of any issues with my application and concerned that they were engaging in bait and switch. I logged onto the site a short time later and found a notice stating they could not extend a HELOC to me at this time, but suggested I consider some of the other financial products they offer. It also said I could review the related documents, but the tab took me to a blank screen. I noticed my credit score had dropped and both a soft and unauthorized hard pull of my file had been performed by loanDepot. I addressed this with XXXX XXXX, the initiating loan officer and he denied performing the hard pull. He had also claimed to his supervisor that he had informed me of his decision on my application and reasoning, which never occurred. This was relayed to me by a XXXX XXXX XXXX who also passed along that the reason was due to my debt to income ratio.
I have a net income of {$77000.00} from retirement and XXXX with additional rental income that could not be considered for the loan. I have over {$300000.00} in equity in the subject property with a current mortgage balance of {$130000.00}. I was seeking a loan of {$130000.00} to consolidate some debt and to reinstate a mortgage that XXXX XXXX fumbled the transfer of servicing to XXXX XXXX XXXX XXXX while I was XXXX. That mortgage underwent an illegitimate if not illegal foreclosure after public gatherings were discontinued during the spread of COVID-19, but my lawyer has negotiated a reinstatement of the mortgage.
I believe my interaction with loanDepot is a case of bait and switch and would appreciate any assistance you can provide in helping me obtain the HELOC that was initially offered to me and that I am more than capable of repaying in a timely if not very short term fashion.
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| 05/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American |
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We refinance our loan with Loan Depot in XXXX of XXXX. Our loan representative was XXXX XXXX. My wife and myself advised her numerous times during closing that we live in a rural area and do not receive mail at our physical address. All our mail is delivered to our po box at the post office. Attached is an email dated XX/XX/XXXX to XXXX XXXX regarding the XXXX XXXX XXXX.
After our loan closed, I set up recurring direct deposits with my bank using the Loan number XXXX that was provided on the closing documents. On XX/XX/XXXX I received a delinquent notice from Loan Depot claiming that they had not received XXXX and XXXX payments. I immediately contacted my bank and was told that Loan Depot had refused our payments and returned them. I contacted Loan Depot and was told that my loan number had been changed to XXXX and my loan was moved to Loan Depots servicing center in XXXX XXXX New Jersey XXXX I explained to the Loan Depot representative that I did not receive any kind of notification that my loan number had changed or moved to a different address. The representative then told me that my statements and notifications were mailed to my physical address and not my po box . Even though my XXXX and XXXX payments were received on time they returned the payments to my bank and reported the payments as late to the credit reporting companies, thus damaging my credit score. I tried resolving this issue with our loan representative XXXX XXXX only to be told by her manager that all complaints must go through their Customer Care Department. Ive written numerous letters to the Customer Care Department explaining what happened and to remove the delinquent reporting on my credit report. Each time I received the same form letter that they were unable to accommodate my request. I then contacted the XXXX and received the response below from Loan Depot dated XX/XX/XXXX.
It was determined that XXXX XXXX did advise his loan officer that all mailing should be sent to his XXXX XXXX XXXXXXXX address at the post office as he does not receive mail delivery at the physical property address of XXXX XXXX XXXX XXXX, XXXX AZ XXXX. As a result, he did not receive the servicing transfer notices dated XX/XX/XXXX, or the notices dated XX/XX/XXXX and XX/XX/XXXX advising the monthly payments were sent to the incorrect payment address and forwarded on his behalf.
Loan Depot refuses to acknowledge their employee XXXX XXXX was negligent in her duties and responsibilities and did not follow my written instructions to correct our address. Her lack of attention to detail created the chain of events. I was never afforded the same courtesy as other Loan Depot customers of receiving the servicing transfer notices that my loan number and servicing center had been changed. If I did this never would have happened.
Im asking that Loan Depot accept responsibility for their employees actions to which they have admitted in their XXXX response above and remove the delinquent reporting on my credit report.
Sincerely, XXXX XXXX
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| 09/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have several concerns about dropping PMI on my current mortgage.
My first concern is about the validity of the broker price opinion obtained to evaluate the current value over home. Due to increase in value of our home, we requested that the PMI be dropped based on the current loan of value ratio. A real estate agent was assigned to evaluate our house and to determine BPO. During that process the real estate agent called us and asked how much outstanding balance we still owed on the mortgage. These seemed unusual, as I did see how he needed that information to determine the current value of our house, and when I questioned him about his need for that information, he responded that he wanted to make sure the BPO was going to be enough to drop the PMI like we wanted. After giving him that information, he made another comment that our home value should be well above the value we needed to remove the PMI and Loan Depot would be in touch with the final BPO. Several weeks later we received word that our request to drop PMI was denied as the low to value ratio based on the BPO was not sufficient. These seemed suspicious given my previous conversation with the real estate agent about the BPO, and that the BPO given put our loan to value ratio at 80.2 % just shy of the value needed to drop PMI. Especially, when the value of our house per XXXX and XXXX are comparable and significantly higher than our BPO ( I understand XXXX and XXXX may not be as accurate as an appraisal or BPO ). Although our main concern is why the real estate agent needed to know our remaining loan balance to determine the BPO, there were other concerns about how the BPO was determined. On the day of the evaluation the real estate agent sent his wife and daughter to take pictures and he himself was unable to view the house. The report of the house left out pictures of one of the bedrooms and listed the house is a XXXXbedroom home when we have XXXX bedrooms. Additionally, were told by the real estate agents wife that her husband would call to discuss any additional work we had done to the home, but he did not call to gather this information and we had completed significant landscaping and added a large stone patio after purchasing the home ( totaling about {$30000.00} worth of improvements ). When we bought all this to the attention on our loan servicing company ( LoanDepot ), we were told that how the BPO was completed, and the real estate agents request to know our remaining loan balance was standard practice.
My second concern is about obtaining additional information from Loan Depot ( my loan servicer ) regarding dropping PMI. I have been seeking additional information about my mortgage contract and under what circumstances PMI can be dropped. Loan Depot provided some vague information from the loan investor XXXX XXXX but has stopped responding to emails/ questions seeking clarification. How do I get clarification on the circumstances that would allow me to drop PMI, so I can decide the best way to proceed?
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| 11/23/2016 |
Yes |
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- Settlement process and costs
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Web |
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We began the process for a construction loan with XXXX back in XXXX. From then until present we have received misinformation about crucial components of the process, such as proposed closing dates, amount required to close, and even difficulty at present with regard to the first draw. We were initially told that the closing would take place on XX/XX/XXXX during my brief return from visiting family in XXXX. The closing did n't actually take place until the XXXX. Our mortgage broker, XXXX XXXX told us we should prepare the house for the XX/XX/XXXX closing and the commencement of construction, and so we cleared our house and placed all of our belongings in storage. Make no mistake ; I am fully aware of the unforeseen complications that can occur with regard to processing a government loan. However, we have email records that clearly indicate several lapses in the processing of paperwork, as well as faulty information regarding the timeline and credentials necessary for the transaction. Certain forms ( that did n't require any updating ) were requested and filled out as many as four times, as our mortgage broker told us he had lost them.
Additionally, several weeks after finally receiving notification that we were " cleared to close, '' my wife called our mortgage broker to check on the status of our loan, as we had received no update. Our broker, XXXX XXXX, of XXXX, became defensive and rude on the phone, and told her that he was " done with us '' and said, " Your loan was only approved because of me. I am passing this to my boss, and I can assure you that now your loan wo n't be approved. '' I 'd like to think that the approval of line would be based on the applicants ' meeting the qualifications of financial solvency required, and not be contingent upon the personal whims of an individual.
When XXXX boss, XXXX XXXX, took over our loan, he was just as vague and non-compliant about our closing procedures. We received absolutely no consultation or update about our closing documents or the closing itself. We were told that we had to " figure out '' who our title company was, and schedule the closing ourselves. When we met with the closing agent, she informed us that XXXX had been alerted about the date and details of our closing, and that they had assured the title company that they would make the clients aware. This never happened.
After all of this, our closing finished, and the initial disbursement was transacted on XX/XX/XXXX. The check for the first draw has still not been cut, and we have placed several phone calls to address this problem. XXXX XXXX, another individual from XXXX, spoke with us after we placed a phone call this morning and assured us that he would call us with an update on the check. He never did. I am thoroughly disillusioned with the complete lack of professionalism on the part of this company. XXXX essentially collected XXXX dollars for themselves in exchange for providing zero service and subjecting my family to immense inconvenience and stress.
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| 07/28/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
Older American |
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After successfully completing over two months of a full documentation mortgage loan application process my loan was approved on XXXX XXXX 2015. This cash out 60 % LTV refinance is needed to complete a remodeling project on my property which I have owned for over 23 years. XXXX XXXX XXXX, Loan Depot 's loan processor assured me I was approved and final loan closing documents would be drawn up as soon as I cancelled four of my five credit cards that were to be paid off in the loans close. I immediately cancelled the four credit cards they specified even though I was told it would be impossible to reinstate them and that this action would negatively affect my then good FICO credit score. XXXX XXXX the loan processor pushed me to obtain emailed and or faxed confirmations of these credit card cancellations which was successfully completed on XXXX XXXX. On XXXX XXXX after nearly three weeks of excuses I was amazed to hear XXXX XXXX 's explanation that the property appraisal was being reviewed causing this delay. After another five exhausting weeks of phone calls and emails asking for an update I was told on XXXX XXXX that their appraisers comparable ( comps ) were not acceptable to Loan Depot and the loan was being declined because of this. This cancellation caused me to be damaged on several levels starting with my FICO score being negatively affected because the lender required me to cancel credit cards as the only condition of final loan approval. In addition Loan Depot required me to rewrite at additional cost my hazard insurance policy with additional conditions and coverage.
The facts have become clear after I have looked into this which are disturbing. I agreed to pay whatever the cost was for a professional appraisal and paid a deposit of {$390.00} to begin the process, I was contractually obligated to pay whatever the cost was for a professional fee appraisal. As far as I can ascertain Loan Depot through its XXXX appraisal agents was the cause of the the unacceptable appraisal by restricting the appraisers fees offering a substandard fee causing a low end appraiser located hundreds of miles from the property to be the only appraisal service willing to do the work. The appraiser they selected was not a member of the local local XXXX XXXX XXXX board. There are many local Montana real estate fee appraisers when it comes to these unique properties but they hired an out of area appraiser simply because of the low cost, this cost was mine not Loan Depot'sMy damages are ongoing after nearly five months time passing when this could have been finished in two months because of Loan Depot 's actions. This has caused me XXXX dollars damages in lost time, emails, phone calls and more.
I am ready to proceed with a loan closing in order to rectify this, not wanting to to resort to a costly lawsuit with XXXX XXXX for its disregard to its fiduciary obligations to me. Kindly help me with this or refer me to whoever you feel may be able to help me proceed.
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| 01/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Our mortgage payment to LoanDepot was {$1200.00} all of XX/XX/XXXX. We set up an automatic payment of {$1300.00} per month to cover this. When we received our XX/XX/XXXX statement outlining the payment due for XX/XX/XXXX we were shocked to discover that our payment due had jumped to {$1800.00}. We have a fixed rate mortgage that includes escrow and were never advised of this kind of increase being possible. Our first call was made around XX/XX/XXXX. The loan officer that closed this loan would only tell us to call customer service to discuss. Customer service was not able to give us an answer until our sixth call. During one of these calls we were advised that the website we had been going to was not the right one and that they had just changed their site. Then we were told that our taxes had gone up so our escrow was insufficient for the end of year taxes that were due. Our county assessor advised us that our taxes had actually gone down. We decided to pay {$730.00} to avoid any issues and expected to see our regularly scheduled payment of {$1300.00} come out on XX/XX/XXXX. We were again shocked to see that both {$730.00} and {$1800.00} had been drafted by LoanDepot. On XX/XX/XXXX Several e-mails requesting that someone from LoanDepot call us back ( one to each individual listed when we sign in to our account on LoanDepot.com and one to customer service ) were responded to with requests that we call customer service or e-mail a different customer service e-mail address. One even said that they do n't draft payments!!! We did not want to call customer service because that was how we ended up in this situation in the first place. We did not receive a phone call from anyone so we called. It took 15 minutes to get a live person on the phone. On this call the representative made a similar claim about our taxes going up. When asked whether this kind of increase seemed normal she only said that it could happen. When asked for details about our previous conversation with customer service the agent claimed the calls were recorded but claimed she did n't see any notes about that conversation. We asked that they review that recording to find out if their representative had advised us that the automatic payment would be {$1800.00}. We did not agree to our automatic payment increasing beyond {$1300.00}. The customer service representative claimed that the payment would match the statement and that this was in the documentation about the automatic payment. We asked to talk with someone that was involved in analyzing our taxes and adjusting our escrow and were told that they do not take phone calls but we could e-mail yet another customer service department. This e-mail was met with an automated response on XX/XX/XXXX at XXXX that said our question had been received and we should expect a response within 24 hours. It has been well over 24 hours as of the writing of this complaint and we have not received any further communication from LoanDepot.
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| 09/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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|
Web |
Servicemember |
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On XX/XX/2022 we received a letter from Loan Depot that we have been approved for VA Partial Claim when we come out of forbearance. We received paperwork from Loan Depot stating to sign and return paperwork. We sent the signed paperwork back immediately in the XXXX envelope they asked us to use. On XX/XX/2022 we received paperwork stating our loan has been transferred to LoanDepot Texas from LoanDepot NJ. When it was time to make payment I had to call LoanDepot and make the payment because I was unable to make it online. A female from LoanDepot said your paperwork is in process and I can take the payment over the phone. I paid over the phone and customer service said I will escalate this issue. Next month came and tried to log-in for my loan to pay and could not. I called customer service and she said this issue has been escalated and just give us time. We are behind in processing paperwork, but I will take your payment over the phone. XX/XX/2022 I received a letter from LoanDepot stating we have defaulted on the loan and please contact us right away and email XXXX for questions. I emailed that person on XX/XX/XXXX at XXXX and never received a response. I called LoanDepot XX/XX/2022 in the morning and spoke to XXXX and he ensured me it was paperwork issue and be patient. I continued to make payments. In XXXX our credit took a hit from LoanDepot stating we were over 120 days late. I called again and spoke with XXXX and she first was trying to say that LoanDepot was not wrong about reporting us to the credit agency. Then she said hold read the file and said wow your paperwork is still in transit from XXXX. I am going to escalate this to my supervisor this is our issue and I will call you back by the end of the week. I never received one call from XXXX. I called again and spoke to a gentleman on XX/XX/XXXX because I never heard from XXXX. The gentleman stated they are working on the issue and I do not have to call back so many times. On XX/XX/2022 I received a letter from LoanDepot a notice of intent and I called an spoke to XXXX on XX/XX/2022. She said the issue is escalated and because we are in this stage she could not take payment from me. I told her I never received any statements and only receiving late letters. She emailed my statements from XX/XX/2022 to current on XX/XX/2022. She advised me to fill out Mortgage Assistance Application and email it to XXXX to start another process. She said loss mitigation has declined my claim that I was never late for a payment. They did not consider the issues I had work mailing the first set of paperwork and all the calling in I did. I emailed what was asked for on XX/XX/2022 and no response from LoanDepot as of today. On XX/XX/2022 I finally received VA partial claim paperwork sent to me again from LoanDepot to resign and mail in with the XXXX envelope provided. I did it again. I have not heard from LoanDepot at all unless it is threatening letters stating my house can be foreclosed on.
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| 03/04/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Servicemember |
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My husband and I have a joint VA guaranteed mortgage that is currently being serviced by Loan Depot. My husband and I received a notice from Loan Depot dated XXXX/XXXX/XXXX, that our escrow account had a shortage of {$570.00}. On the notice it clearly says that if we pay the extra escrow amount required, our monthly payment will increase from {$2400.00} to {$2400.00} ( due to expected increase in property taxes and homeowners insurance ). However if we did n't pay the extra escrow, the notice clearly stated that our monthly mortgage payment would increase to {$2500.00}.
On XXXX/XXXX/XXXX, I paid the escrow shortage through Loan Depot 's pay-by-phone system. My intent in using the pay-by-phone system was so that the escrow payment would be credited to our account before the next regular mortgage payment date of XXXX/XXXX/XXXX which would ideally allow us to avoid our monthly payment increasing to {$2500.00} Unfortunately, my husband and I were direct debited on XXXX/XXXX/XXXX for {$2500.00} instead of the correct amount of {$2400.00}. When I looked at our mortgage account online, I discovered that on XXXX/XXXX/XXXX, Loan Depot 's pay-by-phone system had applied what should have been our escrow payment to the principal of our loan instead, which made it appear that we had not paid the escrow shortage when we actually had. On XXXX/XXXX/XXXX, I called Loan Depot 's customer service center to clear up the issue. The representative assured me that they would move my payment from the principal part of our loan and apply it to the escrow portion of our loan account. He also told me that this would clear up the issue so that we would indeed be debited {$2400.00} for our XXXX XXXX loan payment instead of {$2500.00}. However on XXXX/XXXX/XXXX, my husband 's and by bank account was again debited for {$2500.00}. I called Loan Depot 's customer service center again today, XXXX/XXXX/XXXX and when I described the problem to the employee, her first response was " well do you know you have a escrow shortage? ". I informed her that the escrow shortage had been paid on XXXX/XXXX/XXXX. She checked her records, and then put me on hold. She came back and told me that " the reason my monthly payment was increased by {$5.00} was for increased property taxes and homeowners insurance. ". I could n't believe it! It was like she had never heard me describing the problem in the first place. The employee seemed so confused that I asked to speak with a supervisor, She then put me back on hold which lasted 15 minutes before I gave up and hung up.
My husband and I are fine with paying an increase of {$5.00} in our monthly mortgage loan payment but as of right now Loan Depot is charging us {$47.00} more in our monthly payment ( the difference between {$2500.00} and {$2400.00} ). Basically, Loan Depot is treating our account as if if we never paid the escrow amount they asked us for. Further they are not timely in rectifying the issue for my husband and I.
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| 01/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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|
Web |
Older American |
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We closed on a LoanDepot refinance mortgage around XX/XX/2021 with our first 5 payments successfully processed by bank draft originating from our XXXX checking account. I've attached the proof of payment from XXXX - XXXX of 2021. The XXXX payment was rejected by LD with no explanation as to why it was sent back to our bank. The payment left our account on XX/XX/XXXX and returned on XX/XX/2021.
When I realized that the XXXX payment had not posted with LD, I called the servicing department at LoanDepot and spoke with an agent. She did not know why this had occurred either, and she said that she would forward the question to their " research '' department for further investigation. I never heard back from " research ''. I was away the month of XXXX and assumed my bank would have re-submitted the draft, which it did not. The auto payment draft for XXXX 's payment had occurred as expected from our XXXX account but was rejected by LD, again without explanation.
Again I called LD and all the servicing agent could tell me was to contact my bank. I did have a meeting with XXXX bank and they determined that the funds being rejected was coming from LD, nothing to do with the bank drafts sent automatically from our bank account.
Meanwhile, an inaudible voice message was left on my husbands phone messaging system. He thought the message was a marketing call from XXXX XXXX. He says he could not make out or understand the broken English message that was on his voice mail.
I received no phone call or email or snail mail from LoanDepot during this whole time. Nothing was mailed to us except our normal monthly statements. There was no attempt for LD to contact me, even though I was the one attempting to get information from LD. I've attached an email dated XX/XX/2021 again attempting to learn what was wrong and why 2 payments had been rejected. I never got a reply.
I will also attach the emails between myself and LoanDepot 's servicing people.
After contacting the servicing department for the 5th time, we were told that letters were mailed to us to notify us of the change in payment instructions. We did not receive any letters from LoanDepot with this information.
All our attempts to rectify the 30 day late payment has not resulted in a reversal of LoanDepot decision to report to the credit agencies. We have had SEVERAL mortgages and we have NEVER been 30 days past do on any loan. We have ALWAYS received a letter from a mortgage company when the loan is sold, transferred, or when there is an update to the account number. LoanDepot says they sent emails to my husband, which he DID NOT GET. He as checked everywhere in his emails and he has not gotten any such account number change emails. Nor did I. We did not receive notification by US mail either. I had no idea of the loan transfer. Prior to this 30 day late report, our credit score XXXX, this 30 day late report has lowered it to where getting another mortgage is out of reach.
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| 06/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
|
| 06/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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***XX/XX/XXXX - Bought home, financed with LoanDepot . Escrow was setup to cover both regular and supplemental property taxes.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ***XX/XX/XXXX - Sent supplemental tax bill to LoanDepot . [ Incident : XXXX ] 1st installment due XX/XX/XXXX - {$2800.00}, 2nd installment due XX/XX/XXXX also for {$2800.00} I sent it to the email their call center told me to send it to. XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ***XX/XX/XXXX - I paid first installment of supplemental taxes myself because I only had automated response from LoanDepot, no confirmation. I took responsibility for giving them short notice.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ***XX/XX/XXXX - LoanDepot sent me a check for overage in escrow. {$2900.00}. This check would have been for a " slightly '' lower amount if they accounted for supplemental taxes in their escrow analysis. Turns out, they did not do their escrow analysis correctly despite having both supplemental bill from me and also the funds to cover it.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ***XX/XX/XXXX - Supplemental taxes were due and LoanDepot did not pay them.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ***XX/XX/XXXX - I receive late notice from county. And I sent an email to LoanDepot ( call center couldn't answer this ) -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ***XX/XX/XXXX - They issue another escrow overage check to me for {$2700.00} instead of paying the county. Notice that despite them sending me overage check in XXXX, they still had a significant overage in escrow. Only {$16.00} short, if they had paid it on time. Now there is an additional 10 % late fee of {$280.00} -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Considering I did my part by proactively sending the supplemental bills and also considering they clearly had the funds to pay for it, I am expecting loandepot to take responsibility for not paying the supplemental bill on time and I expect them to pay the late fee. But they argue there weren't sufficient funds which is just not true.
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| 03/31/2018 |
Yes |
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- Trouble during payment process
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|
Web |
Older American, Servicemember |
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When doing a refinance on our VA, we chose a cash out option. An appraisal was required. We had that done and paid for it.
The process included paying off a HERO loan to be acceptable to the new lender ( Loan Depot ), therefore our property tax went from {$1900.00} ish to {$1200.00} ish twice a year. The original payment was based on the old rate of course.
After getting the new tax bill, I called the company and asked to have this reviewed, as my payment would go down in excess of {$100.00} a month. They said no, had to wait for first year.
After the company mailed the {$1200.00} to the County for tax, I called back and said they obviously must have received the new tax bill and once again asked for a review. This representative said it was my lucky day, she would have that done the following Tuesday, my new payment would be calculated and the excess sent to me in a check, since my loan was almost 6 months old. ( this was around XX/XX/2018 ).
Indeed a check was cut and I received an email of my escrow analysis and a picture of the check for {$1600.00} approx. I waited several weeks and it did not arrive. I called again, early XX/XX/2018. The representative said it was probably just lost in the mail so she would have another one cut and sent to me.
I received an email showing the new check was cut on XX/XX/2018, then a week later got an email said they mailed it, on XX/XX/2018.
Of course it did not come so I called today to learn they did not mail it, they redeposited it to my escrow account as they determined unilaterally, that my tax might not go up and I might not be fully taxed. They saw the value of the appraisal and determined in their little heads that the refi would cause my taxes to go up. I told them it does not work that way and I wanted my {$1600.00}. They kept me on the line and told me all kinds of stories about re-opening analysis. II suggested this is now fraud and I want a check now.
They say they went to Escrow analysis and would cut a check by 5 pm. today and mail it by Monday night.
Obviously I am skeptical and I believe this is out and out fraud to keep customer 's money. They held it for six months already.
I feel they should have a punative action taken against them so no one else wastes hours and hours on calls to attempt to get their own money.
BTW, today they said it could not be reviewed before 18 months. That is three different time from three representatives of the same company.
I called the tax assessor 's office and that appraisal will not raise my taxes nor void my SB 60 and homeowners exemption.
Loan Depot told me they will mail my check but now they must do a thorough tax review and it could come out I will owe more. This was a scare tactic and it really made my mad. Most of the people I know would not have any chance of understanding this. Nor would they know how to contact the county and check The level of fraud is frightening. Help me help others.
|
| 03/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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To whom it may concern : Please note that Loan Depot is our 'current ' Mortgage Loan Servicer, and we decided to refinance with Loan Depot ( same company ) our loan for a lower rate of 2.5 % from the current 3.5 % that we are currently paying to date. This company had a policy offering to their client a 'Lifetime Guarantee ' NO closing costs for existing members. The loan officer, XXXX XXXX qualified us ( Loan # XXXX ) on XX/XX/XXXX for a 2.5 % rate, and was locked until the completion of the process, up to XX/XX/XXXX. After submitting on demand, ALL the required documents, we finally Esigned after almost 4 months, the Agreed terms on the Final Closing Disclosure with a Closing date on XX/XX/XXXX and Disbursement Date on XX/XX/XXXX. The agreed closing event as confirmed with the agent, XXXX XXXX never happened, due to the failure of Loan Depot to deliver the documents to be signed. We called Loan Depot, and they needed more income information from us. We have a fully paid, original owned property house ( XXXX taxable value= {$230000.00} ) for rental, and we gave them a copy of the XXXX Lease document, as well as our latest XXXX Tax return. Both of these set of documents were given at their request, in addition to a permit to access the Social Security records of XXXX XXXX, XXXX year old, and was laid off on XX/XX/XXXX, due to the final closure of the company, where employed ( XXXX XXXX ) continuously for the last 15 years. MrsXXXX XXXX is still trying to find employment, and she also activated drawing an early retirement from the Social Security System as an added monthly income. Mr. XXXX XXXX is currently FULLY employed, and he brings 80 % of the household income. This property that we are refinancing was built in XXXX XXXX, XXXX and we have paid ( on time ) our monthly amortization with Loan Depot, until these days. The pandemic never affected our Terms and mode of payment, and we pride our exceptional credit score. It is our moral and financial obligation to pay our debts, religiously, and that is how we will manage this mortgage until it's fully paid, with our goal, in the next 10 years. We just want Loan Depot, to honor the previous agreement that we Esigned in good faith, and make good on their refinance loan promise with a 'Lifetime Guarantee '. We sent to Loan Depot 's customer service, an appeal on XX/XX/XXXX 'to reinstate the Final Refinance Closing Disclosure for the Terms ( 2.5 % ) that were offered and accepted ', under Refinance Loan # XXXX File # XXXX that was confirmed for closing. We also made a follow up on XX/XX/XXXX RE : appeal ..but there's NO imminent resolution on the horizon. We hope that you can help us investigate this unfair business practice, based on pre- pandemic process and underwriting, and not on the individual/joint merits and worthiness of the consumer/borrower.
Thank you for your valued services and immediate action.
Thank you, XXXX XXXX and XXXX XXXX
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| 05/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
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I refinanced my loan with Loan Depot in XXXX, XXXX. A Loan Number ending in XXXX was assigned to my account when I closed the loan. Right away, I set up an auto payment from my XXXX XXXX Account to Loan Depot with the original account number ending XXXX. These payments were scheduled to be made by XXXX XXXX over 5 days in advance of the 1st and well before the late date of the XXXX of the following month. The loan payments were made time, and accepted and credited to my account ending XXXX by Loan Depot until XXXX, XXXX.
For some reason, and without notice to me, Loan Depot changed my account number to a new number ending XXXX even though Loan Depot continues to service my loan.
In XXXX and XXXX, XXXX, XXXX XXXX continued to pay, timely, the payments to Loan Depot under the old Loan Number ending XXXX.
Instead of transferring the payment to the new Loan Account number or crediting my account or even contacting me, my timely payments were returned ( after the payment due date and late date for XXXX and XXXX, XXXX.
I was unaware the payments had been returned. I had set up the auto payments so that I could travel out of state to care for my son who had been in a serious accident and needed hospitalization in XXXX. I did not return home late XXXX to find a late notice from Loan Depot.
I immediately contacted XXXX XXXX and determined that the payments had been made on time. I then contacted Loan Depot, made a payment over the phone for XXXX and XXXX and asked the Loan Depot representative to investigate what had happened on their end. Loan Depot 's representative acknowledged they had received the payments on time but returned them because they did not have the right account number. Loan Depot then waived the two months ' late charges acknowledging that the payments had been received but returned. I also asked and was informed that they had not reported my loan - " late '' to any credit reporting agency.
As a matter of fact, the statement was false. The credit bureaus have reflected that my payment was late. This false statement has resulted in a derogatory mark and materially impacted my credit score, and my mother 's credit score ( she is a co-borrower ). After I discovered this, I called Loan Depot and requested they correct the report. This time they refused and insisted I write to their customer service department. I did write and a few weeks later, I was told that they had denied my request - that my payments were late.
There was no reason for changing my account number and while I did everything to ensure my payments were made on time, this action on Loan Depot 's part, changing my account number and refusal to accept a timely payment has caused serious damage to my credit and to my mother 's.
I request that Loan Depot take action to correct their false report of my mother 's and my payment history to the credit reporting agency - report my payments as " on time. ''
|
| 04/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
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|
Web |
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I am filing a complaint about Loan Depot. I love in XXXX Florida and was affected by Hurricane Irma. I had to make major home repairs that my home owners insurance did not cover. At the time Loan Depot was nice when I called about making the repairs and paying my mortgage. They offfered me a forbarance plan that began on 1XX/XX/XXXX to XX/XX/XXXX. Loan Depot said that my plan will end on XX/XX/XXXX and that I would be contacted to reasses my current circumstances and be given alternatives that may be availble to me. So, I stated making my regular mortgage payments starting on JXX/XX/XXXX. I have made my XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX payments while they work on some kind of plan. I have sent them pages of documents, taxes, personal statements, pay check stubs ... etc. I call every week to check on the progress and during these past few months each time I all they need something else. In my forbearance letter it clearly states by Loan Depot that during the forebearance and loss mitigation process that they, and I quote, will not be reporting the delinquency status or the entry into a forebearance plan to credit reporting agencies. This was a lie as on XX/XX/XXXX Loan Depot reported that I am 60 days past due on my mortgage payments, on XX/XX/XXXX they reported to XXXX that I am 60 days past due, and on XX/XX/XXXX they reported to XXXX that I am 60 days past due. On XX/XX/XXXX when I got an alert on my credit report I called Loan Depots loan servicing department and explained what happened. The person on the phone was a bit rude, and did tell me that she was sorry and that it was a mistake and they would fix it and stop the reporting. Well, that did not happen and on XX/XX/XXXX and XX/XX/XXXX Loan Depot continued to report late payments on the credit bureau sites. I have never been late with any payments, and just needed a three month break while I made home repairs. I am a widow and live in my house XXXX XXXX and had to pay to get the repairs done. When I called about this issue, they also told me I need to start making XXXX a month payments for the next four months to catch up with the payments I missed during forebearance. I will pay this on XX/XX/XXXX, however Loan Depot has not sent me any kind of package as promised telling me this new payment schedule, and why I was not approved for a loan mitigation. At this point I just want to pay what I have to, however I want my credit report fixed. I have the letter Loan Depot sent that clearly states they would not report me to the credit bureaus. I need to do a new lease for my car and I know the car company will not approve a new lease with my credit score down now by 70 points. This is a horrible way to treat a customer, someone who lost their husband and then went through a hurricane. I am hoping CFPB can help me get this resolved as I am losing sleep that I will not quality for anything with my score so adversely affected.
|
| 07/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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On XXXX XXXX, I XXXX XXXX cancelled my contract with Loan Depot for a cash out refinance loan on my home that was already financed with XXXX XXXX. According to my contract, I had the rights to do so before XXXX on XX/XX/2021 based on California time zone and I did just that. I emailed my cancellation notice to XXXX XXXX XXXX XXXX. I also told Mrs. XXXX XXXX the very next day that I had cancelled and she asked me to send her a copy of my right to cancel to her email and I sent it to her. According to the contract, they supposed to have unfounded the loan which I am aware of and if I wanted to proceed with the loan I would have to start the process all over- understood. Two days after cancellation I arrived home from work and there was an XXXX package at my house with a check to send to XXXX XXXX to pay off my car in the amount of {$11000.00} but I didnt send the check off because I knew that I had cancelled my contract. Five days later I received a wire transfer to my bank account for {$19000.00}. I was ready to return the funds back but Mrs. XXXX XXXX told me to keep the funds but write a letter stating that I basically wanted to keep the loan. I had already explained to Mrs. XXXX and Mrs. XXXX my current condition and that I was thinking of doing something else with my Mortgage instead of proceeding further with the contract but in the meantime I was so unaware that they had even sent any money to XXXX XXXX to pay off my home mortgage until I received a notification and a letter from XXXX XXXX. I was told that they were going to unfund the loan and we would have to start all over but I told Mrs. XXXX that I am not going to resign or continue with the loan because I had other plans with my mortgage due to my own personal issues. I later received a text message from Mrs. XXXX basically telling me to keep the funds and told just write a letter stating that I wanted the loan because XXXX XXXX will not return their money. I dont blame XXXX XXXX because Loan Depot is aware that I cancelled my contract but I should not be held liable under no circumstances whatsoever to proceed with the contract or make any payments to a company that I cancelled to do business with. Some one at Loan Depot is to blame for this issue and all of my countless nights of not getting any sleep and adding to my XXXX and XXXX problems. I feel that they are trying to bully, manipulate, and scam me into signing a contract because of their screw up by not following their own Companys contract rules and procedures at Loan Depot and I am refusing to continue business with this company altogether but I am wondering how many other people have they done this too before. This is illegal and unlawful under the federal law and they should be held reliable for their actions. I can be reached at XXXX-XXXX-XXXX. Thank you so much for your assistance, time, and praying that you can help me with this situation.
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| 07/28/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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I was in a hardship. I requested assistance with loan depot and was denied.I have not been modified. On XXXX I called and spoke to XXXX in loss mit. She confirmed my account has not been modified.I am a VA loan and a veteran. After everything I have done for my country I am being refused assistance. Furthermore, this lender is discriminating against me based on my race, national origin, and marital status. I am a qualified homeowner. I am holding down a job even though I should not be working. I have a letter from my Doctor stating that which I have attached. I am demanding that my foreclosure sale date be postponed and that the loan depot answer as to why I can'tbe modified. What is the " allowed '' number of months delinquent at the end of the trial period even mean. That is what loan depot is stating. See attached letter. What income did they even use for me??????????? Them failing to even state the income used for my review, on the denial letter makes me think this denial was based on inaccurate information. By refusing to disclose details about the modification process, Loan Depot is able to deny my request ( and whoever else 's ) without any accountability. The number of times my 3rd party had to even send in an authorization confirms my allegations. This bank enjoys to make things even harder for people who are already struggling. We had to reach out to the attorneys office and even they gave me and them a hard time. Emails are attached No one wants to do their job. They would rather sit there and collect a paycheck, unlike me who still works for a living even though I should not be. You can XXXX me. I am work for XXXX, XXXX, XXXX and XXXX XXXX XXXX XXXX XXXX Pursuant to section 169 of the Housing and Community Development Act of 1987, you may have the opportunity to receive counseling from various local agencies regarding the retention of your home. You may obtain a list of the HUD approved housing counseling agencies by calling the HUD nationwide toll free telephone at XXXX.
I have reached out to HUD ( XXXX ) XXXX help and yet I still have a foreclosure sale date. I am also filing a complaint now regarding the discrimination I have encountered.
Housing discrimination Based on race, color, national origin, religion, sex ( including gender identity and sexual orientation ), familial status, and disability.
Fair Housing Initiatives Program organization. File a complaint : Online By phone : ( XXXX ) XXXX : XXXX Per the Equal Credit Opportunity Act Disclosure NOTICE : The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age I have been in and out of the hospital these last few months which is why I am sounding the alarm now. This should not be tolerated.There is no reason I should not be given the opportunity to save my home.
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| 04/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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XX/XX/2016, I answered an Internet email advertisement about getting a Mortgage on line. I was also talking to a local company about a Mortgage and should have stayed with them. When XXXX of the Representatives from The Loan Depot contacted me ( an Internet Mortgage Company ), I decided to give them a try because of their excellent promises of " getting it done in 30 days ''. I had been warned about on line Mortgage Companies, but these people are good ... .and they talked me into going with them. The process dragged on and on and on ... ... and I really do n't think that Loan Depot steals money from anyone, they just promise money back and credits on your closing costs as long as you do what they say ... ... and then the approval process begins. Now that they have everything you can imagine about yourself, including pictures of your personal items in the home ( proving that you really live in the home ), it drags on and on and on. When they XXXX up, they ignore you. When you drag your feet, Loan Depot gives you the " death promise '' ... ... if you do n't do this or that, you are out, this loan is over. The problem with this loan was that I was coached to say things, send in items that did not exist ( which I did not send ) and then they just NEVER get it approved!! The real confusing thing was that I was told that the Loan was approved, we got a call from XXXX different sources, the Title people and the Insurance people telling us to get ready for the closing ... .and then silence ... ..nobody is returning calls and you start getting the run around. Then, on a Saturday, when they do n't think you are going to answer their phones ( because they are always phone numbers that are blocked ... .DO NOT SAY LOAN DEPOT, like good companies have on their caller ideas ) and you do answer and they tell you at the last minute, this loan is not approved at what amount you needed, but we will approve another lower amount. I told them to go for it, and once again, they started putting me through the " approval process '', unbelievable. So, after almost 90 days of Loan Depot 's promises, NOTHING ... ..and then finally a " this loan can not be done, because you wo n't give us what we need, which is items that are impossible to give them ''!! CONSUMERS, go with your gut, but DO NOT use Loan Depot or any on line Mortgage Company. If you can not go somewhere and look at these people across the desk and make them responsible for what they say, DO NOT play their game. They promise the moon and deliver nothing. Even though, they represent that they do thousands of loans a week ... ... and maybe they do. Nice people, big promises, NO RESULTS!! PS I went back to my local Mortgage Banker, locally, and they are closing on my loan next week for the full amount I needed. Thank you CFPB for allowing us, as consumers to get word out on these kinds of companies.
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| 08/15/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I noticed my mortgage payment increased from {$1500.00} to {$1600.00}. This is nearly $ 120/month or $ XXXX/year increase. I called my insurance company and confirmed my insurance premium had not increased by that amount and it had not. I went online to confirm my property taxes had not increased by that amount and noticed that the XX/XX/XXXX tax bill for the city of XXXX had not yet been issued. Last year the amount paid was {$3300.00}. I confirmed this amount on the escrow summary I viewed on my mortgage companies ( Loan Depot XXXX # XXXX ) website. When I finally reached someone at Loan Depot to help me understand what was the cause of this increase in my monthly mortgage payment, I was told it was due to an escrow study that was completed in XX/XX/XXXX that projected a negative amount in my escrow account because of a tax payment that was scheduled for XX/XX/XXXXin the amount of {$3300.00}. This is the amount that I paid last year in atlanta city taxes but it was not paid until XX/XX/XXXX. Loan Depot has moved my expected tax payment date ahead by 5 months and as a result my escrow account monthly installments has increased to cover the alleged {$1500.00} shortage. I confirmed with the customer service representative that the funds had not been taken out of my account because i was concerned what was done with them because the county tax website shows that no amount is due nor does it even have an amount that will be due for XX/XX/XXXX. I asked Loan Depots customer service representative ( XXXX at ext XXXX ) to reverse the impact of this change to my monthly mortgage payment and return me to the amount that was previously being paid. HE said he would authorize my account to allow short payments until another escrow study could be completed. The time frame he indicated to complete that study was atleast 30 days. I expressed frustration with the time frame as well as the idea of short-paying my mortgage when they were not able to articulate to me why the projection had the payment being applied in XX/XX/XXXX for a bill that is always due in XX/XX/XXXX. This is the second time I have had an issues with this company and my escrow account. They failed to an installment between XX/XX/XXXX and XX/XX/XXXX and I subsequently incurred over {$100.00} in late fees which Loan Depot just paid out of my escrow account without notifying me. When i discovered this a year later it took filing a complaint with the CFPT to persuade them to reimburse me for the amount of lates fees that were paid from my escrow account because of their error. Please investigate this matter to the fullest because I can not help but think this is a predatory tactic they use to increase monthly mortgage payments on customers in an effort to charge fees and potentially foreclose on homes as a results of undue increase to peoples monthly mortgage payments.
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| 04/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I contacted Loan Depot regarding refinancing two rental properties I have in Utah. I was able to lock in the rate and receive a loan estimate on XX/XX/ and was told the process would take 45-60 days. Checking with Loan Depot 's website it states " Most refinance transactions could take up to 45 to 60 days based on the complexity of the loan. '' The Lending Officer was XXXX XXXX at the time, he is no longer with the company. I quickly submitted all paperwork expecting the loan to close by late XXXX-early XXXX.
Several months passed and I did not receive any new information about the loan. I submitted numerous emails with no answer. Eventually, I received a message from the Senior account manager, XXXX XXXX, asking for more paperwork as the old paperwork I provided all needed to be updated.
In late XXXX I received a phone call from XXXX asking about information for the loan. She seemed very uniformed and it was pretty clear that she had not read or looked at any of my paperwork or emails or listened to any phone messages. I provided her with all the information she inquired about.
By mid-XXXX I was very worried about the status of my refinance and tried calling and emailing XXXX, her manager, their manager, coporate, the new Lending officer, his manager with no answers. Corporate did not even have any record of my refi accounts and could not help me.
On XXXX I received a notice from my personal home property that a payoff was requested. After speaking with my bank for a while I was able to determine that this was Loan Depot requesting a payoff on the wrong property, my personal home vice the rental being refinanced. I received an email ( attached ) from XXXX acknowledging the mistake but no following communication about them covering the fees. On XXXX I received another notice that another payoff request on my personal home property was ordered by Loan Depot. They have been using my social and the automated IVR system to request the payoff amount without my permission I have included an email I had sent regarding this but have not heard any word back.
XXXX XXXX has taken over as the Lending officer in late XXXX after XXXX XXXX departure. After resubmitting many paperwork with her I was told that she would submit my loan paperwork by early XXXX. I have called with no reply back from her when asking about the status of the loan. Recently XXXX XXXX has taken over the loan.
I have not received any word on why my refinance process has been taking so long. I have excellent credit and have been getting them all required paperwork as soon as possible. I do not know if there is a discriminatory process that has caused my refinance process to take so much longer than the average process. I have called other Loan Depot branches to confirm that the 45 is typical and on more complex cases it can be 60 days.
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| 03/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Loan Depot ( NMLS # XXXX ) does not normally answer their phones and does not return a phone call. When I do get through to a live person they say they will call me back and then I never hear from them.
This has been going on for the 8 months I've been with them.
XX/XX/XXXX XXXX sat on hold for 15 minutes at XXXX XXXX XX/XX/XXXX XXXX sat on hold for 31 minutes at XXXX XXXX XX/XX/XXXX XXXX on hold for 4 minutes before I was able to leave a message asking for a call back / XXXX XXXX XX/XX/XXXX XXXX on hold for 13 minutes before I was able to leave a message asking for a call back / XX/XX/XXXX XXXX got transferred to customer service and no one answered that call XX/XX/XXXX I emailed and XXXX XXXX ( Processing Assistant Manager ) who helped originally with the closing of my loan. She informed me that XXXX XXXX ( loan officer ) was no longer with Loan Depot and she would locate someone to help me. I never heard from her again.
At one point during all of this I got ahold of a XXXX at XXXX and she assured me she would get back to me. She returned my call and I missed it so I called her back a few times and she never returned my call.
Fast forward to when my XX/XX/XXXX loan amount went up and I couldn't find out why online. Tried calling loan administration and no one answered.
To eliminate LD affecting my credit, I paid the higher amount.
XX/XX/XXXX received a letter from LD stating I should have a refund in my insurance account and to contact my previous insurance company ( I've been with the same one for 5+ years ) and ask for a refund and then send the refund to them. I contacted my insurance company and they had no clue why I received that letter.
I attempted to call LD which I've listed below. Note I've been calling the number on the bottom of the letter they sent. XXXX XX/XX/XXXX auto disconnected as I sat on hold XXXX XXXX XX/XX/XXXX on hold for 35 minutes XXXX XXXX XX/XX/XXXX auto disconnected as it told me to hold for a representative XXXX XXXX Called " insurance department '' of LD at XXXX and a very kind lady named XXXX XXXX and she told me it was for business to business calls only and she gave me a customer service number to call, then she transferred me.
XXXX Disconnected while holding for next representative.
XXXX I called back at XXXX and was on hold until I was auto disconnected at XXXX XXXX.
I have attempted 3 times to have bi-weekly payments set up so I can pay off my loan faster. Each time, I took a screenshot of the completed form with all of my banking information, date to start etc. Each time a received a letter that they received a blank form from me ... ..even though I have proof. This is why I was attempting to reach them in XXXX. It's still unresolved because I gave up.
How does a large mortgage company get away with not servicing their customers?
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| 02/20/2017 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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I took out an FHA mortgage loan through Loan Depot to buy our home a few years ago. Our family has run into some financial difficulties in the past year and have missed some mortgage payments. I am filing this complaint because Loan Depot has been difficult to deal with, has not given me requested information, has not completed reviews and seems to be purposely trying to stop me from getting reviewed for government programs. The only option they are providing is to reinstate the full past due amount which is now close to {$11000.00}. I am not able to do this and believe there are other options available, but Loan Depot is saying there is nothing else I can do and even if they did work to modify me it would only save me {$60.00} a month.
When we applied for the loan my wife and I were both gainfully employed ( I have worked in the XXXX for XXXX years XXXX and my wife works in XXXX. We had sufficient incomes to pay our mortgage payment and everything was fine the first couple of years until the oil industry took a dive. Overnight my hours were dramatically cut which drastically reduced my income. In that same time frame my wife began having some major medical issues and started having restrictions at work. This made it difficult to keep a job or any type of regular hours. Because of these two issues we began struggling to keep up with our payments and eventually feel behind on the loan. We contacted our servicer Loan Depot as soon as we missed our payment to try and get them to work with us. We had been told that FHA loans had many programs available for struggling homeowners -- our income was lower than when we bought the house and we were led to believe that there were programs that could help us. We were shocked at the way that we were treated by the Loan Depot agents. It was very difficult to communicate, we had to send and re-send the same paperwork on multiple occasions and then are told that if we were to ever get approved for help we would only save {$60.00} a month so it is not really worth it. I do n't believe this is the way Loan Depot is supposed to handle our loss mitigation request ; I do n't believe that Loan Depot has given us access to all of the FHA programs that should be made available such as modification, forbearance agreement, repayment plans or partial claim.
What is most frustrating is that during this lengthy review our delinquent amount has continued to increase -- -we attempted to make a payment a few months ago but were told that it was not possible to make a payment anymore unless we paid the entire delinquent amount all at once. This is just not possible. My wife is working full time again and my hours have stabilized and we can afford a reasonable payment. I feel that we are headed to foreclosure unless a miracle happens. That does not seem right.
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| 02/08/2022 |
Yes |
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- Trouble during payment process
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Web |
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Since XX/XX/XXXX my mortgage has increased by {$2400.00} monthly from {$3500.00} to {$5900.00}. Upon inquiry, I was informed that the increase was due to a and escrow shortage in the amount of {$19000.00}. I requested an investigation and it was found that a check in that amount was sent out to me on XX/XX/XXXX of XXXX XXXX and was cashed in XX/XX/XXXX of XXXX. This check disbursement is the express reason for my escrow account being short, ( shortage amount {$19000.00} ) and as a result, my payment has significantly increased to close the {$6000.00} a month.
I am unable to pay that amount, naturally and am requesting an escrow analysis to determine why my account is constantly showing either an overage or a shortage in order to stop this problem from arising again. This is the second check that was sent to me, the first being in the amount of {$12000.00} in XXXX. At the time, I called and inquired about the funds and was told it was an overage and that it belonged to me.
I have been ready to make my usual mortgage payment of {$3500.00} and requested permission to make payment until this shortage issue could be solved but was told by customer service reps that they could not take partial payments. I was advised to request a shortage spread over thirty-six ( 36 ) months so that I would be able to afford the payments and sent a written request in XXXX but have yet to receive a response. I have called numerous times and spent many hours on the phone trying to rectify this, as documented in call logs and your customer representatives notes on my account. Meanwhile my account is three ( 3 ) months overdrawn and I received a foreclosure letter this past weekend. As you can imagine, this is very frustrating and worrisome, as I have been attempting to make contact and receive a resolution to this problem for close to 3 months. As a result, my credit has been negatively affected and I am being charged late fees on a monthly basis.
I am requesting an escrow analysis to determine the cause of these discrepancies/ disbursement, and seek a reasonable resolution to this problem so that I may return to good standing on my mortgage. Up until this time, I have not missed or been late on my mortgage payments for the three ( 3 ) years that I own my home. I do not wish to lose my home, especially when this is a problem not of my own creation. When I received guidance and payment from my mortgage company, not once but twice, I would never have assumed this was done in error. I called and inquired before and was assured it was an overage. I don't understand why I am being penalized for the internal error now. Please research this issue with my account and advise me on all of my options. I have also been interested in refinancing and am concerned this issue may upset my chances and ability to do so.
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| 02/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I went on mortgage forbearance when the pandemic first started due to loss of income from my small business. I was assured at that the time that the forbearance would not negatively affect my credit once I was ready to start loan repayment. I kept calling my mortgage company, Loan Depot throughout the initial forbearance and upon extension of the initial term to make sure that it wasn't going to hit my credit and find out when I should start the repayment process.
As of XX/XX/XXXX, I was ready to start repayment and called in to request the repayment plan. I was told that deferment was possible and to call back on XXXX.
Since then I called every other week or so to get an update on repayment status and each rep I spoke to kept mentioning that my application was in process and to to call back on the following week. I have documented all my call and persons I've spoken to since then. ( Pasted below ).
I continued to call every other week since XXXX and the reps kept telling me that it's in underwriting. On the most recent call today, now XX/XX/XXXX I was told that deferment is no longer possible since it's been 18 months and that the only option is now a loan mod at a higher rate and a credit ding showing loan modification on credit. This was shocking news to me because I was told otherwise from the very beginning when I first took the forbearance and again upon extension and every single call I made through the repayment application process XX/XX/XXXX. I've essentially been put in a worse situation given the forced loan mod that I'd need to take at a higher rate, and loan mod ding.
Call notes : XX/XX/XXXX th XXXX call in before XXXX Extension approved XXXX ID XXXX XXXX XXXX Request for extension : XXXX XXXX ID XX/XX/XXXX XXXX Number to resume payments : XXXX XXXX call in should have email spoke XX/XX/XXXX ID XXXX Name : XXXX XXXX Said that I don't make any payments until defferal is approved XX/XX/XXXX suspense account to be applied once deferred approval ( will not go to the past due amount ).
ID XXXX XXXX XXXX Made payment of : {$1500.00} new payments confirmation : XXXX XX/XX/XXXX called XX/XX/XXXX XXXX XXXX no need to make payments yet no issues on credit.
XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX ID XXXX XX/XX/XXXX XXXX XXXX XXXX ID XX/XX/XXXX XXXX XXXX XXXX still waiting XX/XX/XXXX - called and said still with underwriting XXXX - XX/XX/XXXX XX/XX/XXXX XXXX XXXX said I need to send family trust info in XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXXXXXX c/b in 5 days ( XXXX transfer to tx XXXX ) XXXX : XXXX XX/XX/XXXX Maize XXXX updating title info XX/XX/XXXX XXXXXX/XX/XXXXXXXX XXXX
said c/b XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX says c/b tomorrow XX/XX/XXXX XXXX calls back saying titles are now ok but loan defferal no longer available only loan mod at higher rate.
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| 06/19/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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I had been receiving numerous unsolicited phone calls from XXXX so on or around XX/XX/XXXX I finally returned the call to find out why they were calling me. I discovered that it was Loan Depot and their agent XXXX XXXX wanting to " assist '' me in refinancing my 6.5 % home loan with the VA. I explained that yes I was a " vet '' with a XXXX as well as an XXXX XXXX as a XXXX XXXX BUT my era was post-XXXX XXXX and that after XXXX fell there was a surplus of XXXX XXXX 's so a status of " XXXX XXXX '' was where we could opt if we ranked highly in our graduating class, which I did. XXXX assumed that I would certainly qualify for a VA loan even though I told him " Okay but I have my doubts '' Then before even see where my XXXX information left me with the VA, they sent me all the necessary documents, which I did sign and submit. They then deducted {$420.00} from my bank account for the " appraisal '' without telling me. Within the week, they then discovered that as I had suggested, I was turned down by the VA as I did not have enough XXXX XXXX to qualify for that benefit. Therefore, THEY immediately canceled the appraisal. The appraiser, told me that when he returned to his office and was working on it, he received the e-mail to cancel it.
Now, Loan Depot is refusing to refund my {$420.00} fee even though they jumped the gun by charging me BEFORE verifying my eligibility for such a loan even though I told their agent XXXX I had my doubts. XXXX 's loan processor, XXXX XXXX, e-mailed me and told me that she had been told by her manager that all I had to do was call the VA to clarify the situation, which I did on XX/XX/XXXX with my case # of XXXX and spoke with a XXXX about it. XXXX confirmed that I did not qualify due to my lack of XXXX XXXX time. I informed XXXX XXXX about that phone call on XX/XX/30 at XXXX XXXX EDT.
It was shortly thereafter that I learned, after an exchange of e-mails and phone calls, that Loan Depot had indeed canceled the appraisal because they now confirmed that I did not qualify for a VA loan.
Now, they refuse to refund my {$420.00} even though the appraisal was never completed of submitted. I spoke with a XXXX XXXX who said the he would check into whether or not they had been charged by the appraiser and perhaps refund my {$420.00}.
" Perhaps '' is not good enough for me. I am on a fixed income and their taking that {$420.00} without notice and without first confirming my eligibility for a VA refinance loan puts this totally on their shoulders.
I am requesting that you intercede on my behalf and XXXX XXXX XXXX so that this does not happen to other senior citizens and veterans such as myself and force them to refund my {$420.00} fee. This is totally on Loan Depot 's mismanagement as well as their agents, not on me, XXXX XXXX.
Thank you in advance!
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| 01/13/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I saw an ad and inquired about lowering my mortgage loan interest. I clicked to a website and entered my phone number. I received a call back immediately from a " banker '' representing Loan Depot. During the informational phone call, the employee looked up the neighborhood and stated the values were lower than I was stating my home value should be. He checked a few other sites and found a variety of values. He talked me in to going ahead with the appraisal. I would not give approval until I spoke with my husband. I did call back and asked specifically what would happen if the values came in too low. He insisted they work with plenty of lenders and could find a program. To entice me more, they dropped the cost of the appraisal from {$420.00} to {$300.00}. The appraisal was done, on my dime, and came in {$25000.00} lower than a previous appraisal from 8 years ago. I was stunned. The company is now trying to get us to pay them {$20000.00} down to cover the equity and continue the loan. I am demanding from them my appraisal cost back on these grounds : They are the industry experts, when they pulled up a neighborhood whose prices were in turmoil I feel they should have strongly advised against trying a refi at that time ; also-they hid the fact that this FHA loan required certain home features which would have been an issue even had the value come in as hoped ; finally, I feel they are a predatory lender who will do anything to charge the thousands of dollars they collect for providing the service. They even reduced the amount they would charge me by approximately {$1500.00} when I kept questioning them and being resistant to the extra fees and charges. As a homeowner, I would have no way of knowing my exact value. As I stated before, they are in the industry and should better understand the process. With housing in the state it is, homeowners should not be pushed in to paying for an appraisal which is really just a gamble for the bank to make a few extra bucks to file paperwork. I would have NEVER taken this gamble, I would have been better served being told the truth. I should have been told to wait until the area stabilized and had recent sales. Telling me they can still do a loan at the original terms, but only if I come up with an additional {$20000.00} for equity, is an example of an over-promise and under deliver. I was duped by Loan Depot, and feel this company exemplifies the predatory lending label. They will do anything to try to make their few grand a customer. As I write this, I am waiting for the manager to return my two unanswered phone messages where I stated these exact complaints to her and demanded they return my appraisal fees. They had no problem calling me 5 times a day to get my financial paperwork in, but have gone 2 days and 2 messages without a response.
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| 05/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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LoanDepot has overcharged me for PMI and mortgage interest following full payment of my mortgage on XX/XX/XXXX.
Full payment on my mortgage was wired to LoanDepot on the morning of XX/XX/XXXX. LoanDepot has told me that it takes days to " process '' the payment and they have decided to charge me for PMI and interest following full payment. LoanDepot has to this date provided no documentation showing that the wire for payment was not received on XX/XX/XXXX.
According to my escrow account transaction history, I paid LoanDepot PMI of {$150.00} on XX/XX/XXXX. On XXXX, after my mortgage was paid in full, {$300.00} was deducted from my escrow account for PMI. Yet I had paid PMI just two weeks prior. On my closing disclosure from the sale, I also paid {$450.00} in PMI. It is my understanding that this PMI amount was conveyed to my escrow company by LoanDepot.
Additionally, my closing disclosure lists {$230.00} paid to LoanDepot for interest for XXXX. Because my loan was paid off on XX/XX/XXXX, I am due a refund of all interest charged on or after XX/XX/XXXX.
I have tried several times to speak with LoanDepot regarding this matter. On XXXX, I wrote LoanDepot a secure message via the loan servicing website to request a refund. I have yet to receive a response to that message. I then sent two follow up emails referencing my message on the loan servicing secure message portal.
I then wrote to XXXX XXXX XXXX to request assistance. XXXX informed me on XX/XX/XXXX that she understands that I filed a CFPB complaint against LoanDepot and that she would not be able to respond to my concerns until LoanDepot 's Regulatory Team reviewed and responded to my complaint. XXXX is a Senior Escalation Resolution Specialist, and she told me that because I initially inquired about the PMI and interest overcharges via the secure message portal, she could not assist me. This response from a Senior Escalation Resolution Specialist appears retaliatory in response to my CFPB complaint made on XXXX regarding LoanDepot 's wrongful withdrawal of my monthly payment after my loan was fully paid.
On Thursday, XX/XX/XXXX I received a call responding to one of the two follow up emails. The agent I spoke with told me that I had already been refunded ~ {$4200.00} for my issue. This was false. The XXXX refund was for a wrongful autopay payment by LoanDepot following full payment on my mortgage. Once I explained this, the agent told me she could not help me because I initially wrote my message through the secure message portal.
I had now been over seven days since I sent my original message regarding PMI and interest overpayment. LoanDepot 's multiple deflections and refusal to respond to my original inquiry is an unfair, deceptive, and abusive act or practice.
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| 10/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Servicemember |
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I originally started the application process on XX/XX/21 and was given the Loan Estimate with XXXX XXXX of {$2300.00} on XX/XX/21.
XXXX XXXX NMLS # XXXX was the Loan Officer from Loan Depot that started my application and locked in the details of the loan. It was interesting how he wanted me to commit to a home value ( I'm no expert and they still have to do an appraisal anyway ) in order to lock me into the loan terms ( which they later change and charge more if the appraisal fails the numbers you gave them ). This behavior in itself is setup to take advantage of you by changing the terms once the appraisal is done. Also, I had closed a loan ( Closed on XX/XX/21 ) previously with Loan Depot and the appraiser mentioned how afraid he was of any legal action from Loan Depot for reporting on the 'real " current market rate ( a current seller 's market ), knowing Loan Depot would take legal action against him or may not use him again, if his appraisal changed in a year. This practice and behavior forces a lower than standard appraisal from the appraiser, every time.
Back to the Lender Credits ... after requesting all updates to my Loan Estimate be communicated to me with what the update actually was ( I requested this via voice and email ), Loan Depot would not comply with this request, so I was left reviewing and trying to spot the differences between Loan Estimates each time and having to figure out what the changes were. This setup and behavior, in my opinion, is a great way to set the borrower up for hidden 'bait and switch ' tactics which would go unnoticed due to many Loan Estimate updates being provided by the electronic system and only a 'viewing ' confirmation needed in order to XXXXconfirm ' approval. Whereby, the borrower, who has spent the last month or longer waiting for closing to be scheduled would forgo last minute $ $ changes in order to get to a closing. They really get you when they have you by the short hairs.
For me the 'bait and switch ' occurred on the Loan Estimate dated on XX/XX/21 whereby, all of a sudden, my XXXX XXXX was now {$1000.00} ( a full {$1200.00} less ). I noticed this immediately and called the current Account Manager, XXXX XXXX who immediately sent out an email internally to managers and XXXX regarding this. The following day XXXX called me and admitted the error was on their part ; however, there would be no change in the Lender Credit. I told him this was a bait and switch and asked about speaking to his manager, which he replied, that would not be necessary. I told him I was cancelling this loan. He said he was refunding my Appraisal cost ( which yet has to be returned ).
Thank XXXX for a few other Lenders Ive talked with who told me to go on CFPB to write this up and make a complaint.
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| 02/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I wish to file a complaint against Loandepot and their mortgage collection company imortgage. I believe Loandepot purposely raised my mortgage to an amount I could not afford to try and sell me refinancing or other services.
I obtained a mortgage from Loandepot for a home in XX/XX/XXXX. In XX/XX/XXXX while attempting to pay my mortgage payment of {$1800.00} I was unable due to the fact that the website was saying my mortgage was {$2100.00}. Thinking this was a computer glitch I called imortgage and was told that my mortgage was now {$2100.00} ( and {$320.00} increase ) because a deficit in escrow due to an increase in property taxes, even though my property taxes were current. I argued for more than an hour that could not possibly be correct and could I pay my agreed-on mortgage payment until they got it straightened out. I was told no. I could not afford the new payment and would not have qualified for a loan with a mortgage payment of that amount. Imortgage offered me all kinds of programs like refinancing and loss mitigation options to help me but they all cost more money and more importantly, I knew that they were wrong about the property taxes. I had several phone calls with Imortgage with multiple people telling me different reasons for the increase. I finally had to sell or lose my home. I listed my home at the beginning of XX/XX/XXXX and it sold right away. I did not pay my mortgage in XX/XX/XXXX or XX/XX/XXXX and Loandepot reported that to the credit bureaus. After the home had sold Loandepot adjusted the escrow deficit to {$430.00}, and spread that out over 12 months so my mortgage payment increased {$36.00} instead of the massive {$320.00} which was approximately what I thought it should be ; however, it was too late because the home had been sold.
This deliberate or not, inaccuracy has been very costly for me. To date, I am out {$69000.00} for rent, realtor fees, deposits, storage, moving fees and so on. I have written to Loandepot trying to get my credit cleared and they have done nothing except send me a snarky response saying these things happen. The BBB was no help either. This home was a multi-generational home, my grandsons lived there with my daughter and her husband. They had to leave the state for a period of time due to not having a place to live. The unethical business practices of Loandepot has severely impacted my family financially and our quality of life. They should be investigated for their incompetence or unethical and possibility illegal activity. This company either made changes to my account to try and sell me other services to save my home or because they have XXXX working for them. My belief, it is both.
I do have multiple documents and some correspondence to back up this belief.
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| 01/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Problems with Loan Depot Paying our Taxes and Insurance Property taxes were due by XXXX XXXX. XXXX XXXX I called Loan Depot ( LD ) to makes sure they would be paid on time. Money for the payment was sitting in an Impound Fund since closing on the loan. Future contributions for taxes and Insurance would go into the Escrow Fund.
I learned XX/XX/XXXX that my taxes were NOT paid by LD. I called LD at XXXX ET and was passed around several people. No one would tell me why the taxes were not paid. I was asked if the tax money was collected at closing, which funds were collected and rolled into the entire finance package at closing.
Speaking to a Supervisor, again I was asking why the taxes were not paid. I received questions instead about if I sent them the tax bill? They received copies of all of this prior to closing of the loan. I once again uploaded the Tax Bill to them. This this explaining how the amount due not is higher than the amount due by XX/XX/XXXX. This Supervisor said she would Request to Disburse Taxes.
This call was 49 minutes long.
XXXX XXXX XXXX ET Taxes are still NOT Paid.
I called LD to as WHY not? Held 23 minutes before I got a human on the call. I get passed around to various people again. I ask for another Supervisor. This time Im connected to XXXX XXXX ( SP? ) He said he is arranging for the taxes to be paid within two days.
XXXX XXXX I receive and email saying my taxes were paid. I look on the XXXX County web site and the taxes are not showing paid. I call the tax office making sure. I was told that the amount wired was for the XXXX amount of {$6900.00} This amount due now due to being late is $ XXXXthe county does not accept partial payments, and the wire is rejected.
I call LD and held for almost an hour..never got a human.
XXXX, XXXX LD employee # XXXX. I start the whole story again. It goes no where. I ask for a Supervisor and get employee # XXXX Ms XXXX She tells me the correct amount will be wired within 24 hours.
XX/XX/XXXX XXXXXX/XX/XXXX The Taxes are not paid by LD. No wire ever arrives. I call LD and get employee # XXXX XXXX? I start over with my explanation. I ask fora Supervisor and get # XXXX XXXX XXXX I explain it all again. He tells me The correct amount of money will be wired tomorrow. Duration of this call XXXX XX/XX/XXXX XXXXXX/XX/XXXX Taxes are not paid yet by LD despite many people telling me they would be by now.
I call County Tax office to verify all wires have been processed.
I call LD and spoke to employee # XXXX ( woman ) she tells me it will be escalated and no one will be able to look at it until Monday XX/XX/XXXX. So now the taxes wont be paid in XXXX and a higher amount is due as of XX/XX/XXXX the amount due is {$7000.00} Call duration 42 ; 00
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| 07/05/2019 |
Yes |
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- Trouble during payment process
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Web |
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Hi my wife and I refinanced our existing fha mortgage 1st week of this past XXXX to consolidate some debts with loan depot. The process from start date of about early XXXX until closing XX/XX/2019 was the most brutal, highly stressed, misinforming, agonizing process my wife and I have ever had to deal with. XXXX XXXX was our loan officer who at one point left us hanging with no communication for 2 weeks until her manager XXXX XXXX got involved and took over apologizing for XXXX actions and how she handled this. XXXX was just as bad with communication, lingering, and ended up having XXXX retake over the loan without informing, which i gave a second chance to just move forward and finish the loan but shouldve known better with so many red flags that we were not represented properly. We were also told lies that we found out after closing. One lie was we were told we would be recieving about {$8000.00} escrow refund check from XXXX XXXX XXXX our first mortgage. I recently inquired and found out it was about {$850.00}, huge difference and complete lie. Second lie was that we can apply to hud after closing to get prorated return premium on our up front mortgage insurance premium on first loan with XXXX XXXX XXXX. That was a lie as well after we spoke to hud, hud explained there would be no return premium and that a credit was applied already to loan depot loan, which is completely fraudulent on XXXX XXXX and loan depot. Also our closing disclosure kept changing and also changed on us right before closing with amount of cash to close at table around {$23000.00} and we continued and went thru just to get over this long brutal process that we could not imagine starting over again with another company. Also keep in mind we were told we would get back {$8000.00} escrow check and a prorated return premium for up front mortgage insurance which we only had the first mortgage for about 2 years so we thought several thousand dollars since we did pay about {$6000.00} on 1st loan. Another lie after Hud informed us not true. We thought we would be getting back $ 10-12k dollars back in checks which is the main reason we put down so much to refinance, otherwise it doesnt even make financial sense. This loan from begining to end between XXXX and manager XXXX, was completely disturbing, fraudulent, misrepresented, and unethical. Our livelihood is on the table and not taken into consideration not 1 %. This was cruel, unethical, incompetent on their behalf, fraudulent, and wrong on so many level. They should be held responsible for all this at the highest level possible and their license should also be questioned and they both should be investigated as im sure im not the first or last consumer who has dealt with this.
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| 11/20/2023 |
Yes |
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- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
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Web |
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Loan Depot has denied and obstructed access to government programs for FHA homeowners who are struggling financially. There are multiple programs available to help homeowners who were negatively impacted by Covid. When we contacted Loan Depot to discuss options to help when we were struggling they simply told us to pay when we could instead of offering CARES forbearance, modification, partial claim or repayment plan. After we fell behind and missed a couple of payments we tried to call in to resume payments as their agents suggested. Loan Depot refused to accept our payment and told us we needed to pay all past due payments at once. We asked about options for help and their agents told us that we could not be considered for any options until we got caught up on the missed payments. We have found out from HUD that this is not a requirement and that their agents were not being truthful. Furthermore, we kept calling to discuss this issue and they told us sorry, you need to only communicate with us by email. Now they have started foreclosure proceedings against us.
We bought our home in XX/XX/XXXX and we live here with our XXXXXXXX XXXX XXXX XXXXXXXX. My husband has worked as XXXX XXXX XXXX for the last 5 years and I have worked as the XXXX XXXX XXXX XXXX XXXX for 3 years. We started having financial problems a few months after XXXX. My hours at the XXXX were cut and I got sick with XXXX two different times and had to miss work to recover and also quarantine. XXXX had his trucking routes disrupted at first due to XXXX XXXX protests ( he does routes to XXXX ) and throughout XXXX all the way into XXXX his hours were sporadic. Add in inflation and high gas prices and we burned through all of our savings because we wanted to make sure our bills and especially our mortgage was paid on time. Near the end of XXXX we were in dire financial straits and were hoping that Loan Depot would work with us, but were told instead to pay when you can. When we followed this advice we were told that they would no longer accept our regular payment and we needed to pay back the missed payments and current payment in a lump sum which we could not do. When we asked to be considered for options to help struggling homeowners with government backed FHA loans we were told that no help could be offered until we reinstated the past due payments.
As a result of these misrepresentations by Loan Depot agents, we now find ourselves in the foreclosure process and approximately {$24000.00} behind on our mortgage. Our hardship was resolved in spring XXXX as we are both back to work full time and ready to resume our payments, but Loan Depot refuses to accept anything but full reinstatement to even consider workout options
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| 12/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Company Name : loan depot Closing date XXXX When we applied for the loan we were given 2 options, 1 with escrow tax and insurance and the second without escrow on tax and insurance at a higher interest rate. We chose to not to escrow the taxes and insurance.
After we paid for the appraisal and 3 to 4 weeks passed. I was advised by loan depot that they could not escrow the flood insurance they did not know why. But they still charged us the higher rate.
After that we received 6 closing disclosers from loan depot for our approval which stated that it included some of the home owners insurance on all of the approved disclosers.
On the closing date we signed all the documents including the HUD disclosers as per the agreement again it included some of the homeowners insurance.
The 3 days right of cancelation passed and loan depot funded the loan to the title company they called the title company and asked them if they had payed the mortgages off. After the title company advised them that they had then loan depot advised the title company that The borrowers would be getting less money as they did not included the flood insurance in the closing amount. Then loan depot changed the closing discloser to reflect the new closing amount and changed the monthly payment to include the escrow of the flood insurance.
Let me be clear we did not approve this change or signed any new HUD closing disclosers. We were not asked by the title company or loan Depot to sigh or approval any of the changes they made without our knowledge nor were we giving the right to challenge or refuse the change.
All this was done after they funded they knew that there was an issue but waited to fund first.
We called and left a message at loan depot to find out what was going on with a manager regarding the lower cash back amount but they never replied.
Later that day the person that was working with us called to apologize and that he saw what happened and that it was not right but that there was nothing he could due as it was done by management above him. He also sent us the new closing discloser with the changes they made.
He said he was doing this on his own because he felt bad about what happened.
We would like to know what document 's were sent to HUD?
What are the official documents the ones we received at closing or the ones loan depot changed without our approval or knowledge?
Is this even legal?
So we ended up with a higher payment and received less money at closing.
Me and my wife are licensed XXXX XXXXXXXX XXXX and XXXX we have done many closing in the last 20 years and never see anything like this.
Please let us know if you require any additional information.
Thank you
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| 07/26/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2021.
I requested information about a loan on a website. Rapidly the representative from Loan Depot XXXX XXXX, called me to offer their services. With the initial response that Loan Depot was one of the major lenders in the US.
I told him I was looking for a XXXX loan to cover expenses related to attorney fee 's due to a lawsuit to recover Child Support money owed to me from my daughter 's father who is passed due about $ XXXX.
I told the agent that I had just re-finance my home two years ago and I knew my credit was not the best and I was working on getting this repaired.
He mentioned that my debt to Income was too high, which I understood because I'm self-employed and when doing my taxes I expense all of my business related expenses that minimize my income.
He tried to continue to reach to me but since I had to attend other things in my life. I was not able to finish talking to the agent. I received several text messages from the loan officer. I responded that I was still interested in following up our conversation but I had not time at the moment.
Today XX/XX/XXXX, exactly a month after I called the representative. I received a Loan Estimate with a Re-Finance at a higher rate of 5.3750 % for 360 months, with an adjustable rate of Initial Period to first Adjustment 84 months, and subsequent adjustment period of 6 months.
XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX I tried to called the agent which did not responded. So I submitted and email to him explaining him that I had not accepted for them to first run my credit, furthermore to continue with an application for an ARM Mortagage that has a higher APR that I at the moment paying. Furthermore, the total amount for closing includes points which I never requested, in addition to the loan estimate is incorrect in both the liability and the assets section which is also a disregard for the customer 's request.
The main reason why I'm writing to you is also because they send me the documents to sign via e-sign, however the button " I Do not consent '' can not be pressed even unchecking all the boxes. The only option is to accept the agreement. In this day where the online presence makes it easier for consumers to do things, in this case they take advantage and only allow the conveniently for them to say yes. This type of practices jeopardizes our less savvy computer citizens. Luckily, I have a little more knowledge and took a screenshot of such practices. Please look into this matter, it is not ok that just because they are trying to close a loan that they don't consider the best interest of the customer as per Tittle X this practices are deceptive, unfair, and reckless.
|
| 09/30/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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To : Financial Consumer Protection Board From : XXXX XXXX Date : XX/XX/2019.
Ref : Mortgage Loan To Whom It May Concern : My name is XXXX XXXX XXXX and I recently applied for a mortgage loan with Loan Depot. I sent in all my proof documents such as proof of salary, savings and credit report. I was granted a line of credit up to {$350000.00}. I located a property XXXX XXXX XXXX in XXXX XXXX MD. XXXX. I signed a contract on XX/XX/2019 with {$3500.00} XXXX XXXX XXXX. My closing date was supposed to be XX/XX/2019. XXXX XXXX, Branch Manager for Loan Depot XXXX XXXX XXXX XXXX XXXX XXXX, Maryland XXXX. Phone number XXXX XXXX and e-mail XXXX. Loan # XXXX. XXXX contact me one week prior to closing with a lot of issues that werent issues but let me know that he was not going to approve my loan. The first, issue he raised was if I had the financing for the loan after I had sent him my bank statements. The second issue he raised was another loan that I have that is current and I havent had any issues with it. The third and final issue he raised with me was my credit report. My credit score is currently a XXXX I know it can be better, but this rating is supposed to be adequate to secure mortgage financing. Mr. XXXX did not want to rely on Mr. XXXX credit report, so he conducted a private investigation on me. His name of this investigation he told me was a fraud inquiry. He XXXX the Court House in XXXX XXXX to obtain the mortgage documents. He told me he located a property that I had owned three years ago and stated that I could not obtain FHA financing due to this issue. I have not received any correspondence regarding my loan status. I have not received a letter of denial. I work for the XXXX XXXX with a salary of {$140000.00} and it still appears I cant be treated fairly.
I live in the state of Maryland, in the county of XXXX XXXX. The county was hit hard with foreclosures due to a lot of subprime loans being processed on the minority population. I was one of those people. I got out of my property approx. three years ago and secured financing to clean up my credit to hopefully one day enter back into home ownership. I feel I have been discriminated based on my race. This is in violation of the Fair Housing Act and the Equal Credit Opportunity Act. I feel I have suffered losses from trying to purchasing the property, the appraisal fee, and Inspection fee and time and emotional loss from being discriminated. Loan Depot and Mr. XXXX also violated the Privacy Act by informing Mr. XXXX real estate agent of the denied mortgage loan application before informing Mr. XXXX.
Sincerely, XXXX XXXX XXXX XXXX XXXX cell XXXX XXXX cell XXXX XXXX
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| 05/08/2017 |
Yes |
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Web |
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The com pany Loan Depot operating as " iMortgage '' in IL should be investigated for fraud. The LE 's ( Loan Estimate ) they issue customers ( myself included ) is/was EXTREMELY inconsistent with the actual CD ( Final Closi ng Disclosure of costs ). Furthermore for a XXXX loan, the entire portion of the escrow hold back ( in my case it was XXXX ) was not broken down into individual line items like the law now ( TRID ) requires and they charged me twice for the same {$800.00} fee listed on the CD. In fact, I was never properly disclosed the correct break down of this escrow hold back EVER by the company, in the entire process and can prove that is the case. I only got an estimate by the XXXX loan consultant at one poin t weeks before closing. iMortgage did NOT disclose this itemized cost/escrow hold back whatsoever and likely does not do so at all to other customers like TRID requires they do before AND at closing. My closing on XXXX XXXX XXXX lasted for ove r 4.5 hours. During this time, 5 different departments could not figure out how to get me the b reakdown of this lumped XXXX cost/escrow amount. I finally at 4 hours into the closing was contacted by people in AZ who emailed me the breakdown. I discovered they had added a fee twice on to my CD that I had already paid outside of closing. They not only refused at that point to remove it from the CD ( as I a m sure the loan amount could not be changed at the table ), but they also did not credit me in any way and said I would " Get that money later on ''. The above is complete fraud and I am certain that upon investigation into this company LOAN DEPOT and iMORTGAGE, that they are breaking more than one law in regards to proper disclosing before and at closing. On a side note, my loan officer was XXXX XXXX and he played a major role in all of this. I do not feel he is equipped to do loans for people in general anymore. He is a much older gentleman and he was sent documents 3-4 times on average ( the same document throughout the entire 3-4 month train wreck of a mortgage process ). XXXX XXXX is an employee whose entire department should be investigated. She was the XXXX rep for my loan and did a very poor job communicating or sending documentation/explanation at all. Overall, I am astounded that iMortgage and Loan Depot are all owed to do purchase loans for individuals at all. The process could n't have been more of a nightmare roller-coaster, and it 's a shame that they have been able to trick the system this long without getting caught. Did I mention my closing was ove r 4.5 ho urs long?!
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| 03/09/2020 |
Yes |
|
- Trouble during payment process
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Web |
Older American, Servicemember |
|
My wife and I are XXXX years old. We have only Social Security for our income and were blessed the be able to find the financing for a new home through the VA at our age. Last XXXX we were offered the opportunity to refinance with Loan Depot.com and reduce our monthly payments. Obviously, we were elated. We managed to buy down our interest rate to 2.75 % at a cost of approximately $ XXXXThis rate dropped within a week of our signing. Our previous loan payment was {$1000.00} and the paperwork on our new loan reflected payments of {$800.00}.
Unfortunately, our previous loan reflected the actual taxes ( {$1200.00} ) and insurance ( {$690.00} ) with escrow payments of {$150.00}. Our refinanced loan of {$800.00} reflects a total of a {$80.00} contribution to our monthly escrow payments. When we became aware of the discrepancy my wife phoned Loan depot.com and was told we would be responsible for the difference to cover the taxes.
We have contested out loan since XX/XX/XXXX and have been forced to go through Consumer Protection in order to contact you. The difference in the escrow and payouts will come to approximately {$940.00} the amount credited to our loan amount.
Due to the delay in the closing of our loan until XX/XX/XXXX you destroyed our credit it dropped by 100 points. You then claimed that you paid the taxes on our property in XXXX and when it was discovered that it was a duplicate payment, you chose to credit those funds to our loan balance.
When we contacted you, you said the amount reimbursed to our loan could not be held in escrow because it would then have to be returned to us ( which was impossible due to the IRRRL ). As far as I can tell, the escrow shortages will have to be paid at the end of the year. Needless to say, we do not have {$1000.00} available to us and we now have poor credit due to your closing company. We are reaching out to you to work with us to settle this issue.
An apology for any inconvenience caused us just doesnt cut it. We have not forgotten that according to our contract with Loan depot.com ( and insured by the VA ), it was broken when you failed to pay off XXXX XXXX within 5 days of closing according to the contract. We are also contesting that we were offered a payment that you miscalculated on all our official documents and signed by us at closing, and that now you plan to raise our payments by over {$100.00} a month above the amounts verified and approved by the VA. We have yet to receive confirmation on the increase which we ask for in writing. We are contacting you through Consumer Protection so we will have a record of your answer.
|
| 09/01/2017 |
Yes |
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Web |
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During the purchase of our first home, we went with XXXXLoan Depot because they were a preferred lender for our builder. As first time home buyers we put our trust in many people including XXXX to explain the process fully and completely. However, throughout the entirety of getting this mortgage there were many failures, including lack of communication, lack of explanation or even correct explanation. There were many times we had to seek an explanation from another lender and XXXX ended up being wrong. However, none of that compares to the final straw that is a bona fide violation of CFPB and TILA regulations.
We received our final CD on XX/XX/XXXXwhich triggered our 3 day wait to close. There was already a glaring error in the amount of our earnest deposit. We were basically told " it 'll be fine. '' The night before we were scheduled to close, as our title company and lender were busy balancing the monies, my title company discovered that our CD had a doc stamp fee of {$1800.00} on the seller 's side when it was supposed to be on the buyer side.
I found out from my realtor and then my lender called. He explained the error and then proceeded to ask me if we had the funds to cover that amount. An amount that was not disclosed to us as our responsibility on the CD. Our loan officer tried to pass blame to the title company and said that XXXX would not cover the whole amount.
On the morning of closing, this issue was still not resolved. Allegedly, the response from XXXX XXXX corporate office was that they would not do a cure credit. At all. Our closing was 6 hours long because my lender and title company spent half of a day arguing over whose fault this was. XXXX then proceeded to " fix '' this issue by sending a new CD wherein they reduced our seller credit by the amount of the error. Thereby covering up their failure to disclose. XXXX refused to rectify their error and my realtor and title company tried all day to get XXXX to realize the CD was wrong and we, the buyer, was not going to pay for this incredibly significant error. XXXX and its representatives were absolutely unprofessional and pretended to make everything ok with a lender credit of {$770.00}. Everything was far from OK.
In order to close on our house, we did end up having to pay the {$1800.00} and were told we had to sign the CD the lender created that day that improperly tried to cover up their error. Which we did so in protest in order to get the keys to our home.
XXXX/Loan Depot needs to be held accountable for violating the laws put in place to protect consumers like us. This is simply not ok.
|
| 06/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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XX/XX/XXXX - initial loan disclosure sent by LoanDepot.
XX/XX/XXXX - XXXX loan disclosure sent with increased origination fee, monthly payment, and closing costs sent by LoanDepot.
XX/XX/XXXX - I personally reviewed all documentation and noticed that the appraisal was incorrect. The appraiser put down XXXX acres and not XXXX acres and compared our home to similar homes with less property thus undervaluing our house, which consequently made the origination fee increase and the monthly payment and the closing cost. I pointed out the mistake done by the appraiser and was told that I have to submit an appeal even though a correction needs to be made by the appraiser.
XX/XX/XXXX - My fianc and I have been trying to get direction from LoanDepot on how to fill out the appraisal appeal form but have not gotten a reply.
XX/XX/XXXX - I filled out the appraisal appeal form to the best of my ability and submitted it to LoanDepot.
XXXX - I finally heard back from LoanDepot after calling and emailing almost daily since I submitted the appeal on XX/XX/XXXX and was told that information is missing.
XXXX - I left work early to call the main line of LoanDepot and spoke with XXXX and to try to get some information on how to fill out the appraisal appeal but was transferred to XXXX who did not know and told me no one is available to help answer my question.
The main issue is communication or lack thereof.
The second issue is attention to detail.
LoanDepot should have caught the mistake and asked the appraiser to redo their work instead of putting the onus of responsibility on the consumer without any direction. Plus we have already paid for the appraisal and now we have to do it ourselves after paying to have it done through LoanDepot and facilitated by Valuation Partners, specifically by XXXX XXXX XXXX - Appraiser.
What needs to happen is we need someone at a higher level at LoanDepot to help rectify this issue since XXXX XXXX-Licensed Lending Officer, XXXX XXXX Account Manager II, and XXXX XXXX XXXX Processing XXXX have helped.
They should have Valuation Partners redo the work that we already paid LoanDepot to perform instead of making the customer do all the work.
Failing that, they should at least communicate how we can accomplish the appraisal appeal since neither myself or my fianc are home appraisers and the document provided gives no direction but does tell us that we can't use XXXX, XXXX or other valuation websites.
Basically, we can't use anything that average people know how to use but are not told what we should use.
CFPB - please help since LoanDepot won't!
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| 10/09/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Application, originator, mortgage broker
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Web |
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On Wednesday XXXX the XXXX I went on Loan Depot 's web site and inquired by inputting my Name and phone #, after I hit submit I get a call in XXXX seconds asking me, how they could be of help. I was very impressed by their quick response. I spoke to a gentleman briefly, and he transfereed me to a loan officer right away, saying he is the man I need to talk to. XXXX XXXX came on the phone and asked me, how he could be of help. I told him I 'm in the process of purchasing a XXXX in XXXX XXXX, Ca. My offer XXXX XXXX was just accepted and that I was shopping for the best interest rates. He said he would be happy to help, and told me what his Company could offer me. After twenty minutes of conversation I had made my mind to go with Loan Depot for my loan. He said he could do this entire process over the phone, I agreed and I provided all the information he requested. I had asked him if that 's the best pricing he could do. And he said everything I tell you is recorded, and if I get a better price, Loan Depot would match it and give me {$500.00} as credit on closing the loan. That evening I met with the sellers agent and provided a deposit of {$3000.00} and signed the sale agreement. And that night, I emailed XXXX XXXX all the requested document, since my interest rate was locked. On Thursday the XXXX of XXXX I informed XXXX that XXXX XXXX XXXX had given me a better interest rate of XXXX on the same product he was selling me, and he told me to email him the XXXX estimate, he called me back and said they will match it, I told he would also have honor the {$500.00} credit since I had received a better deal with XXXX he said that should not be a problem, he would talk to his supervisor. He called me XXXX minutes later and said it 's done, now my origination fee would be {$390.00} instead of {$890.00} I told him to move forward, and to send me a revised quote. Later that afternoon XXXX XXXX XXXX XXXX XXXX called me and said that they are not able to give me the {$500.00} credit. I told him XXXX had promised me the Credit, and the conversation was recorded, he said will should have not told you that, until he had received an approval. I was frustrated and told him how could Loan Depot change their minds, that 's not professional. I had emiled you all my personnel information XXXX credit repot, bank statement, pay stubs, and many other documents ) He started to apologize I told him it was false advertising, but he really did not seem to care. Now my Credit score has dropped from XXXX to XXXX due to excessive inquires and burrowing my coast me more money, with another Lender
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| 02/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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This complaint is for Loan depot XX/XX/XXXX I received a call from a XXXX XXXX, a lending XXXX, asking me if I wanted to refinance. I informed XXXX that apparently my dept to income ratio is too high, as I was told by another refinance company, so I cant do it. He told me to send the documents about XXXX different income documents. He said that my debt to income was high, but If I could prove that I wasn't paying the mortgage for over a year he may can do it. Which I don't pay the mortgage my finance does, so I sent all his statements showing he payed it. XXXX was not the problem he was operating in good faith. I spoke with him several times from then to XX/XX/XXXX.
I then got a call from XXXX XXXX around XX/XX/XXXX, stating he works at Loan Depot, I asked him why he was calling because I had just spoke with XXXX and he said he works with XXXX and was furthering the loan ahead, he made it seem as if he was the next step. He sounded shady and predatory. I questioned him why he couldn't just get the information from XXXX that he was requesting and he said that he would and called me back, stating he would be able to do this at an even better rate and financial option. He stated that he got everything needed to proceed from XXXX. I informed his as well as XXXX, not to order an appraisal unless he knew that I could do this loan, he stated that he would not order it unless everything was okay. I asked him how much the house needed to appraise at in order to be okay, he said around XXXX. He asked for {$18.00} to lock in a rate and to ensure that I would be forwarding the process with him. I got a message from a women named XXXX XXXX, asking for some additional signatures. XXXX proceeded to act like the debt to income and financial documents was enough to secure the loan. He orders an appraisal and then goes silent. I called him to ask about the rates again and he says we are having trouble getting the debt to income approved, and I again stated why you didn't have that approved before you ordered the appraisal. That was the first thing I told you to make sure of. The house appraised at $ XXXX so the amount shouldn't have had anything to do with it, He simply didn't do the math, of how much I make and how much I pay out. There were no new documents submitted to have changed that, he simply did whatever he could to push it through knowing darn well, he didn't do the math first. I don't event think he looked at the documents I previously sent XXXX. He just proceeded in bad faith. I would like my {$500.00} back for this appraisal they ordered for no reason.
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| 05/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Hello, I have a mortgage with LoanDepot - NMLS # XXXX and for four and a half months they have been promising to pay my XXXX County, South Carolina property taxes but it keeps being delayed. When I ask for email confirmation from the multiple customer services rep 's they claim that they are not allowed to send email confirmations but assure me that they tax payment is being processed and will be paid the on or before the due date ( for four and a half months straight this was their answer ). My county is now sending letters threatening to post non payment of taxes signs starting XX/XX/2019 and that my property will go into public auction XX/XX/2019. The mortgage company is not giving me an assurance that the payment will be delivered by XX/XX/XXXX and this has forced me to pay the property taxes out of pocket.
I originally called in XX/XX/XXXX and the company confirmed that my property tax bill was received and will be paid on or before the due date. I received my first letter from the country in XX/XX/XXXX claiming the taxes were never paid, at this point I called my mortgage company and they said the bill was never received and to send it to XXXX and it will be paid quickly. I sent the tax bill to the email referenced above on XX/XX/2019 and received confirmation that the bill was received on XX/XX/2019. On XX/XX/2019 I received a certified letter from my county claiming the taxes were still not paid. At this point I called my mortgage company several times and talked to XXXX, XXXX, XXXX, and XXXX who are all customer service reps of Loan Depot. They assured me the bill was received and will be paid by XX/XX/2019 at XXXX PST. I called back at XXXX PST and was told that there was never a note on my account to have this paid by XXXX. At this point I asked for a supervisor and was directed to XXXX who holds the title of customer care supervisor. He refused to give me his employee ID and refused to give me the contact information of his supervisor. He again assured me the property tax bill would be paid by XX/XX/XXXX to which I explained this is unacceptable because the county will be taking action on XX/XX/XXXX. I believe this company is either doing some fraudulent or is too incompetent to complete the job required of a standard mortgage company. The fact that the supervisor refused to give me his employee ID or send an email confirming that the bill will be paid on date he claims shows that there is something not right going on. I have exhausted all options and will be talking with a lawyer to see what my options are going forward.
Thank you
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| 05/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX XXXX Mortgage Provider = XXXX XXXX Customer Service XXXX XXXX Loan Number XXXX My phone number : XXXX My email : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX TX XXXX Dear CFPB, I paid my house off on XX/XX/2021 and am due a refund of my escrow account in the amount of {$4400.00}. I called Loan Depot on XX/XX/2021 and asked my representative when the check was mailed. The rep responded that it was mailed on XX/XX/2021 and that I should receive it any day now. I called back today XX/XX/2021 and spoke to another rep and asked them to reissue the check to me as I've waited long enough since it's been almost four whole weeks from the date the check was supposedly mailed. The rep refused to reissue the check stating that I must wait another full 30 days from the postage date before Loan Depot can reissue the check. I then asked if she could at least verify the check has not been cashed to help ease my concern. She put me on hold, I waited for 37 minutes and then the phone hung up.
I went to your CFPB website to see what I could learn about acceptable behavior for timing of a refund of my escrow check and all I could find is that it should be mailed 20 business days post payoff of my mortgage or roughly 30 days. It's unclear to me if my refund should be delivered within 30 days from the date of my payoff? It appears Loan Depot 's position is that as long as they mailed my refund within 30 days of my payoff then they are off the hook, even if my refund was never received. I am of the vantage point that if they are going to wait the full 30 days and earn interest off of my escrow, then they should have some skin in the game to ensure my check is properly delivered, especially a {$4400.00} check. Who in their right mind puts that much money in reg mail without any form of tracking? In any event, I feel Loan Depot may be in violation of my rights as a consumer, especially if they are forcing me to wait another 30 days prior to reissuing my refund.
Please advise if I'm being unreasonable and I'll not pursue this any further. But if the CFPB agrees that this is not reasonable then lets move forward to the full extent of my rights as a consumer. While big banks can expect my mortgage payment within two weeks of a due date and then charge me for a late fee, I feel that the favor should be returned when waiting almost two months to receive my refund. I have bills to pay, and unlike the big banks, I do not have millions sitting around in my checking account to get by on.
All the best, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, TX XXXX XXXX cell
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| 04/10/2021 |
Yes |
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- Trouble during payment process
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Web |
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In XX/XX/2020 I started the process to refinance my house. My mortgage company is Loan Depot, after speaking with my mortgage broker ( XXXX XXXX XXXX ) and getting the process started, he told me it looked we could go through Loan Depot and " upgrade '' to a conventional loan and that they would just need another appraisal and that would be good because the value of my house has gone up considerably since we purchased it. So the appraisal happened with a Loan Depot affiliate and it came back way low. This caused us to pause the process and reevaluate our refinance. In the meantime Loan Depot had already moved our mortgage into what I was told was " underwriting '' this makes it impossible to make the payment to the current loan without calling it in. Calling Loan Depot is a very difficult process very long hold times and many transfers to different departments within Loan Depot in an effort to figure out where to make the payment. I had the same problem every month. I got through XXXX XXXX and XXXX but many phone calls to do it. We revisited refinancing again after paying for another appraisal. This appraisal came back more in-line with the local market XXXX higher than the 1st. Since this second attempt it is even harder to get in contact with Loan Depot to make the payment while in negotiations.In XXXX I spent 5+ hours on the phone trying to make a payment they kept saying that they could not find my account " it must be in underwriting '' is what I was told again. I had them send me an email stating this as I was complaining that the payment was going to be late and I couldn't have it show up on my credit report because I was refinancing. XXXX XXXX assured me that wouldn't happen this was totally their fault. She follows up with the email and in the email and says that she found my account number and here is how you can make the payment. I try this and the automated system will not work. So it takes many more calls to finally make the payment but not until XX/XX/XXXX wich I paid both XXXX and XXXX then. 2 days later I get a notice from Credit monitoring app sends an alert that Loan depot flagged my account as late. This Drops my credit score XXXX points. I dispute this at XXXX and I called Loan Depot they said they would fix it. Next notification I get is from Experience saying that Loandepot has said that the late payment was accurate and they would not fix it. I called Loan Depot and requested a supervisor or manager to call me I was told they would call me within 24-48 hours. That was last Wednesday. I never heard from them.
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| 10/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a cash out refi on XX/XX/XXXX. I received a call and completed the mortgage application with the loan officer. I uploaded the required documents and e-signed my disclosures. My credit card was charged for the appraisal and credit report in the amounts of {$490.00} and {$21.00}, total {$510.00}. I specifically told the mortgage company that I live in a townhome/PUD which is considered a SFR and not a condo. ( Prior to this application I had another application and they had my property as a condo and it received a PIW as a condo. Once it was changed to a PUD, the PIW dropped off, so I was very specific, this is a PUD, an appraisal is needed. ) I was told I would hear from them within the next 5-10 days. An appraisal was scheduled and completed on XX/XX/XXXX. The appraiser told me he would have it to the mortgage company on Monday, XX/XX/XXXX. On XX/XX/XXXX, I asked XXXX XXXX if they have received and if there was any update. I was told the same day they had not received it and the appraisal would send me a copy once completed. This is also the first day I hear froo+m the loan processor, saying the same, they will contact once received. On XX/XX/XXXX, I saw in my loan application, a condo questionnaire was ordered through my management company. I emailed the processor asking why as this is NOT a condo. Questionnaires are not needed on a PUD. ( I'm a 20 year, current, mortgage underwriter with all designations including conventional, FHA, VA, Non-conforming/Non QM, etc ). I did not hear back. On XX/XX/XXXX, after 2 additional emails asking these questions, I still did not hear back. ON XX/XX/XXXX, I reached out to their customer care team and let them know I was going to file this complaint. 3 team members called within 30 minutes. I was told they would check into my status. ON the same day, I received the appraisal, only for it to come in as a CONDO. I emailed them immediately. The processor called me. He said he would look into it. On XX/XX/XXXX, still no word, emailed again, reply was still looking into it. Then the processor manager emailed and said they had it set up as a low-rise condo. I told them this was incorrect and needed to be changed ASAP. As of today, XX/XX/XXXX, I still have not heard back. I sent an email today and no reply. I want the fees refunded and for this complaint to be published for others to see regarding the customer service issues and not acknowledging my emails as all of this would have been a non-issue if they would have confirmed they had my home as a PUD.
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| 12/31/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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Summary of problem! XXXX XXXX has not been paid yet and payment according to the Closing Documents we signed, this was to be paid XX/XX/XXXX. THEY HAVE NOT BEEN PAID OF THIS DATE.
Order of process to date : Note : I have copies of the documentation and will be able to provide them to the Louisiana Consumer Protection Agency which will initiate investigations by the State of Louisiana and the Department of Veterans Affairs.
- XX/XX/XXXX I received notice of Loan Approval for loan number : XXXX - XX/XX/XXXX A contract Notary representing XXXX XXXX witnessed the contract closing. This date was changed from XX/XX/XXXX. Special note the contract was received by the Contract Notary at XXXX on XX/XX/XXXX, in other words it was current. We signed the contract and the cost of the Notary was not include in the online documented paperwork, so I had to go to my credit union and get a certified check for {$110.00} to pay the Notary.
- XX/XX/XXXX, our current mortgage provider was not paid as indicated by the Closing Instructions under Disbursement Date : XX/XX/XXXX. Special Note : I have a copy of Loan Depot Lifetime Guarantee under Important Steps item one it states Please note that your previous mortgage payoff and/or disbursement may take up to 5 business days from XX/XX/XXXX to XX/XX/XXXX is currently 41days and still no payment to my current mortgage holder.
- On XX/XX/XXXX I was current on my mortgage payment and on XX/XX/XXXX I was current on my mortgage payment. I was compliant when we closed on XX/XX/XXXX.
- XX/XX/XXXX I am asked by XXXX XXXX to print and sign a new copy of the closing contract and forward it to Loan Depot. I did comply but as an un-notarized addendum to the contract I believed the activity would violate Louisiana Law and would then make the contract non-binding.
XXXX XXXX, XXXX has not paid my current mortgage holder and now XXXX XXXX has changed the cost break down without my approval or signature. As you are aware to change an in-place contract it requires the approval of both parties involved in the transaction. I will not honor my obligations due on XX/XX/XXXX until you honor your obligations of the XXXX Contract to pay the current mortgage holder on XX/XX/XXXX. You pay and I will become easier to work with.
LoanDepot.com has initiated my first payment on this loan on XX/XX/XXXX. I will not make any payments to you until my current mortgage holder is paid in full including penalties and fees caused by your constant delays and excuses.
I have recently received a letter
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| 12/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I will start with the closing process. Although this entire refinance experience has been a nightmare since THEY reached out to me to refinance.
On XX/XX/XXXX, I went to closing. A notary came to my home at XXXX XXXX. ( because LoanDepot messed up my closing for the day before ). While signing the documents, I realized the amount due to me was incorrect. I immediately called a manager ( XXXX XXXX XXXX that I had been dealing with ( because my loan officer had already dropped the ball numerous times ) and he assured me, that if I gave the notary a voided check, that after my 3 day wait period, the funds would be in my account.
My refinance should have funded at the very latest on XX/XX/XXXX ( due to the holiday ). Since I had not heard anything, I called my loan officer XXXX XXXX on XX/XX/XXXX and I called XXXX XXXX 's manager, XXXX XXXX and left him a message on his cell phone. I spoke with XXXX XXXX on XX/XX/XXXX, who told me she had been out of the office due to the holiday and assured me she would call me back that day.
I called HER back on XX/XX/XXXX and she stated it was the title company holding this up because of my name change and divorce. She would have someone call me from the title company. On the same day, XX/XX/XXXX a XXXX XXXX called me from Closing USA and informed me they had a question for XXXX due to my name change/divorce. I explained to him that when my divorce was final, I went back to my previous name, which I sent XXXX XXXX all of the legal court documents ( divorce papers/name change on XX/XX/XXXX and XX/XX/XXXX in an email ( which I have ). I told him like I told her in XXXX, there was NO property settlement agreement which the decree states. I also told him, if they still had an issue, I should have never been allowed to close. I told him XXXX has these documents. He apologized numerous times and stated he would reach out to XXXX and would get it done asap, as they did not want to hold this up for me any longer.
On XX/XX/XXXX, I called XXXX XXXX at Closing USA, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX 's manager who I called in the past and she has never returned any calls ), XXXX XXXX XXXX Director of the refinance department ) a Mr. XXXX XXXX XXXX 's boss ) and XXXX XXXX. ALL of which have not returned any of my calls.
I emailed all of them this morning XX/XX/XXXX. No response yet ...
There should be something done with their lack of response. As stated my loan still has not funded ... way past the 3 day waiting period. Please let me know what can be done.
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| 08/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I called mortgage company Loan Depot on XX/XX/2021 and spoke with licensed lending officer, XXXX XXXX ( XXXX # XXXX ). After speaking with XXXX I decided to complete an application over the phone with XXXX for a refinance of my current FHA loan to a conventional home loan. As part of the process XXXX informed me that a {$490.00} appraisal fee would be needed to appraise my home. I agreed and provided XXXX with my credit card information. My credit card was charged {$490.00} on XX/XX/XXXX and posted to my credit card on XX/XX/XXXX. The week of XX/XX/XXXX XXXX informed me that the appraisal fee would be higher and I would have to pay an extra {$210.00}. I informed XXXX that I did not agree with that because XXXX already informed the fee would be {$490.00} and my credit card was already charged {$490.00}. Please also note, I did not receive anything in writing about the cost of the appraisal fee, only information I received was verbal through XXXX. I informed XXXX that it was unfair, bad business practice and unethical to ask for more money especially since I had already been charged what XXXX quoted me, {$490.00}. I informed XXXX I would not continue with the loan application if I have to pay more money for the appraisal fee. XXXX stated they would reach out to their XXXX to see what could be done. On XX/XX/XXXX XXXX called me and stated I would have to pay the extra {$210.00} and it could be rolled up into my new loan. I told XXXX that I did not accept that and it is still unfair and not my fault. I informed XXXX that I no longer wanted to proceed with the loan. XXXX informed me to send an email stating I wanted to cancel and I would receive my refund in XXXX days. I followed up with XXXX on Monday, XX/XX/XXXX regarding my refund and XXXX informed me to " contact the appraisal coordinator ''. XXXX did not provide me a name or phone number of the appraisal coordinator. I then asked, " Who is that? '' XXXX then stated " Reaching out to my XXXX now! Help expedite this ''. I reached out to another contact that was on my application, XXXX XXXX, and XXXX stated they would escalate. XXXX also provided me a phone number to customer care and sent an email to customer care, today, XX/XX/XXXX. I also called customer care, today, XX/XX/XXXX and spoke with representative XXXX. XXXX informed me that my cancellation was received on XX/XX/XXXX ( 3 days after I emailed XXXX to cancel ). XXXX informed me that it takes 15 business days to get a refund and there is a process and nothing further they could do.
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| 10/18/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In XX/XX/2020 Loan Depot " Pre Qualified '' me to purchase my first home using an FHA/VHDA loan for the down payment assistance grant program ( through the VHDA ) As the process started everything went fine and I provided each and every document to them as requested for the FHA/VHDA loan that they were working to obtain for me that I was " Pre Qualified '' for. I paid the {$500.00} earnest deposit to my real estate agent, paid {$450.00} for a home inspection and paid {$470.00} for an appraisal which Loan Depot insisted on and made me pay for in order to obtain the loan that I was " Pre Qualified '' for only to then be denied for the loan because my name was on the deed of a home with my father but I was NOT on the note for. This home was foreclosed on but again, I was only on the deed and was NOT on the note of the home so I was NOT financially obligated to the note on this home.
When I inquired with Loan Depot about this, all I was told that because I was on the deed I am still responsible for the foreclosure and that the Underwriter would deny the loan because the VHDA would not approve it. Then the more I asked about it I was told that the Underwriter denied it. So WOULD the Underwriter deny it or DID the Underwriter deny it? One said that they did but another said that they didn't even see it to deny it. Also, I contacted the VHDA and they never even received the request to deny on their end so all of this was very confusing and left unanswered questions. In addition to the fact that NO ONE at all could answer my question about how I can be responsible for a note that I was not financially obligated to. I never received credit for the on time payments of the loan so how can I be responsible for the foreclosure on a note of a home that I was not even on? None of this makes any sense at all.
Since this information was a " reason to deny the loan '' and was found on what I was told a " fraud check '' that lenders are required to run why was it not ran before the " Pre Qualification '' and how I WAS " Pre Qualified '' for the loan in the first place?
I am livid about this and can not let it go. I lost {$1100.00} that I spent toward the purchase of my first home and it does not sit well with me since I was NOT financially obligated to the loan that was the reason for the denial of my loan request with Loan Depot that I was " Pre Qualified '' for.
I would like to see this addressed and made public so perhaps it saves someone else from going through a similar situation.
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| 10/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Loan Depot ( LD ) alleges that I was 30 days late payment on a payment due on XX/XX/2022, and this prevents them from allowing me to assume responsibility for my taxes and insurance. The facts are as stated below : XXXX. I called LD twice on XX/XX/XXXX and XX/XX/XXXX and was told by LD ' automated voicemail program and the customer service personnel I spoke to that my payment was received and credited to my account and that my next payment was due on XX/XX/XXXX.
XXXX. I also visited LD 's website during this period, and it showed my payment received on XX/XX/2022 this was as late as XX/XX/2022.
XXXX. I have a statement from LD prepared by LD on XX/XX/2022 and mailed to me confirming that my account was up to date, and my next payment was due on XX/XX/XXXX.
XXXX. Your records will show that the first time LD alerted me to an issue with my payment made on XX/XX/XXXX was by way of a statement prepared on XX/XX/2022, which is Friday. I saw this statement on XX/XX/XXXX.
XXXX. I did receive a call on Saturday XX/XX/XXXX, informing me that there was a problem with my payment on XX/XX/2022, I expressed shock that it took 32 days for LD disclosing that there was a problem with an ACH which LD posted to my account online as a payment, not a pending payment on XX/XX/2022. This was despite my making numerous calls to LD and being told my account was up to date that is it was received on XX/XX/2022, and my next payment was due on XX/XX/XXXX.
XXXX. Notwithstanding, I initiated a payment over the phone on XX/XX/2022, for both XXXX and XXXX mortgage, that is on immediate notification of the discrepancy and the credit was made to my account on XX/XX/2022.
XXXX. Currently, I have over {$11000.00} in my escrow account that is after LD paid my insurance of {$5200.00}, my estimated property tax is less than {$4000.00} which I told LD I will pay on XX/XX/2022. However, they refuse to apply my monthly payments to principal and interest only.
XXXX. The reality is that if LD deliberately waited 32 days to inform that they did not receive a payment which they posted to my account on XX/XX/2022 not as a pending payment but as a payment. This is a ploy they are using to prevent me from paying off my mortgage by taking control of amounts they are holding in escrow.
XXXX. This practice is a violation of the terms of the mortgage which expressly states that I should not be prevented from reducing the principal.
XXXX. I can produce all the documentation to confirm all statements made above.
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| 10/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Problem with a company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 USC 1666B : A creditor may not treat a payment on an account under an open end consumer credit plan as late for and purpose.
Firstly, I tried to setup an autopay in my LoanDepot account online on XXXX XXXX, but it has failed to setup in their website. However, I havent realized that it has failed to setup the payment, when I checked the account later in the month around XXXX XX/XX/2023, I realized that the monthly amount ( {$4100.00} ) was still due, so I immediately scheduled the monthly payment. However, at the time I was in a hurry to go to a doctor appointment, as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and selected the wrong account ( it had low funds ) from which the amount should be drawn. This has led to the account going into delinquent status.
Secondly, I have not received any email or even a phone call from LoanDepot to notify me that my account went to delinquent status. I do not keep checking my loanDepot account every day to realize it. A courtesy call /text or email to check on me, why my payment was rejected and why my loan went into a delinquent status from LoanDepot would have been very beneficial for me in this situation. I have received a physical mail about this on XXXX of XX/XX/2023, by that time the damage has been done. I have been facing difficulty with using the LoanDepot website to setup an auto payment and accessing the messages and documentation on the website is very confusing and not user friendly.
Thirdly, as a family my Husband and I both have mortgage accounts with LoanDepot, we have been comeback customers for our home loans and have been loyal good standing customers with LoanDepot. My husbands account number : XXXX. For your reference, you can check both our payment histories on these accounts. We have never made late payments before. This was a genuine mistake on my part, and could be room for betterment in notification services from LoanDepot as well. We can provide our employment verification letters or paystubs for your reference if you want to check on our income as well, to see that we are in good standing to make in-time payments. Our combined income has only increased since the time we took these loans from LoanDepot.
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| 08/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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My husband was contacted by loan depot by phone rough the week of XX/XX/XXXX saying the interest rates were low and if we were interested in Refinancing.. He was in the hospital so he told the gentleman that he could not talk to him because he was under the influence of narcotics.
On XX/XX/XXXX, around XXXX XXXX. My husband received another call for Loan Depot from XXXX. My husband said he was going to block the number what did I think. I said call him back, I check my score this morning and it was good. My husband call XXXX back and XXXX asked for my husband 's Social Security number and the gentleman told him that he did not qualify because of his XXXX salary he did not make enough to do file, but he could run my numbers. So my husband allowed me to enter the conversation with XXXX on the phone. The only reason I allowed the the gentleman to run my numbers is because I had checked my numbers that morning. I knew what my Credit Score was. I hung up from XXXX ; about XXXX XXXX cst I gave the gentleman all of the information he requested. When I gave him my birthday, he commented that I was the age of his mother. He told me that I sounded like I was his age in my XXXX 's. I sounded very young. He asked my why I wanted to refinance. I told he I was interested in paying off my loan early and reducing my payments. He said he believed that that he could get me between 2-3 % interest rate for 10 - 12 years, but we needed to act fast. He said he would call back in about an hour. XXXX called back about 75 minutes later. My husband had him on speaker phone, so my husband, my XXXX XXXX and myself could hear the conversation. He told us that my credit score was not acceptable. He said my credit score was XXXX and I needed it to be at least a XXXX. I told he I had checked that morning and I knew that my XXXX numbers were higher. I ask how when I login to my XXXX account my numbers were different from his, he said he did not know but those were the numbers he received. My husband and I said ok and we hung up. I went strait to my computer and check XXXX, XXXX and XXXX and none of my scores were in the XXXX 's. So I sent XXXX an email. Attached is the email I sent to XXXX.
I have not heard from XXXX, his manager or anyone for Loan Depot.
This is unacceptable. You lie about my credit score when I know them to be different.
This is why I am filing a complaint against Loan Depot. I believe they falsified the numbers so they would not have to give me the loan.
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| 04/25/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On the XX/XX/XXXX, @ XXXX l was inquiring about the Refinancing of my mortgage with a lender from Loan Depot and their Loan Rep. XXXX.
Explaining to XXXX the purpose of refinancing and taking out addictional money for windows to be replaced in our home.
On their recorded line as he stated to me after gathering particular name and adress, SS # and such further mentioning credit score and the extras, he was encouraging me to lock in my rate ASAP.
I told him, l drive over the road and needed to get back in touch with him later that evening.
Later that evening l recontacted LD and the same Rep. After 45 min. discussing the the refi he assured me we needed to get a rate lock at 3.25 annual percentage rate. And if I would accept {$14.00} charge to my bank account, being as a token of a good-faith gesture and we would discuss the matter in the coming days but the {$14.00} down was to get the rate lock at 3.25 %, which was talked into 3.75 % for my benefit of being able to save {$2000.00} on closing the loan, which l agreed it is more than what l 'm current rate is 3.65 % I followed up with the rest of the information insurance declaration page, mortgage statement, last two years XXXX, paycheck stub within the next three to four days. After completing that on the XX/XX/XXXX, so within a week from when I had originally talked with him. It seemingly in the last 2 days on the XX/XX/XXXX the annual percentage rate kept getting higher to what he's saying now will be like 4.65 %. When l initially filed for an FHA Loan, which he had said l could get more money out and a 85 % of mortgage appraisal. And now after having charged the remainder of the Appraisal Fee.
Now calling on the XX/XX/XXXX, and stating do to policy changes with the FHA Agreement, he was unaware of those changes l would have to resort to a Conventional Loan and the previous interest rates would no longer be good and would move up to 4.65 % APR.
This all seem confusing & frustating me, but it seems kind of sketchy and more it seems like it's kind of a bait and hook kind of an operation. I previously had applied through the Depot back in the XX/XX/XXXX but I don't know if there's retaliation or just predatory lending practices or maybe things are the way that they said they were. And that he was bad, like I'm bad, for having given you that information a week earlier.
What else am I to do but check through the expert, or question these kind of practices.
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| 08/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX XXXX with Loan Depot with cash out for a remodel in XXXX, 2021. Made first payment via a one-time payment on XX/XX/2021 for {$2200.00}. Registered for Auto-pay on XX/XX/2021. Had to make one more one-time payment in the amount of {$2200.00} on XX/XX/2021, while Auto-pay is established. Received email confirming Auto-pay enrollment and first auto-payment would be made on XX/XX/2021. Received email confirmation on XX/XX/2021 that {$2200.00} was received for XXXX payment. Received email confirmation on XX/XX/2021 that {$2200.00} was received for XXXX payment. Received voicemail requesting a return call regarding loan at XXXX XXXX on XX/XX/2021. Returned call on XX/XX/2021 and spoke with a representative who indicated my loan was was in default due to my XXXX payment hadnt been received and the XXXX payment was also due. I explained the loan was set up for auto-pay and successfully deducted XXXX payment. I was connected with a representative in the research department and was then told they attempted to apply the payment to the loan and the bank refused payment and that the account was closed. I have had this account at this bank for more than 15 years. I was told to submit the trace number and they would research it and that they had seen this same thing with other loans. In the meantime, this was reported to the credit bureaus and now my credit has been negatively impacted thru no fault of my own. I provided the info requested with the help of my bank, XXXX XXXX XXXX XXXX. I called on XX/XX/XXXX to confirm receipt of the faxed trace info. The representative, XXXX insisted it was an issue I needed to work with my bank on. I conferenced my bank in on the call with XXXX and she proceeded to again state the issue was with the bank. The bank informed XXXX the funds were deducted and not returned. At this point I am out {$2200.00} and have a lower credit score and leery of sending anymore money if it cant be posted properly. I have requested to speak with the folks in the research department and am being given the run around. I have sent emails and filled out surveys in hopes someone from this very large company could call and talk with me. I experienced being put on hold/ignore for 25+ minutes or just being disconnected without a return call back. Loan Depot is being irresponsible and unresponsive leaving me minus {$2200.00} from my bank account, placed into default status on my loan and a lower credit score.
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| 02/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Servicemember |
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On XX/XX/XXXX, I locked in an interest rate on a mortgage refinance with Loandepot.
On XX/XX/XXXX, I received an email from Loandepot stating that my loan had been approved and asking for recent statements. I provided the requested statements the next day ( XX/XX/XXXX ).
On XX/XX/XXXX, an appraisal report was delivered to Loandepot.
On XX/XX/XXXX, additional bank statements were requested. I provided the statements to Loandepot the same day.
On XX/XX/XXXX, Loandepot informed me that my loan was sent in for final approval and that a response would take 2 - 3 days.
On XX/XX/XXXX, Loandepot informed me that my closing disclosure was ready. I reviewed the disclosure and found it to be inaccurate. I requested a corrected closing disclosure. After numerous requests for a corrected closing disclosure Loandepot has yet to provide one ( today 's date is XX/XX/XXXX ).
On XX/XX/XXXX, Loandepot scheduled the closing signing for Friday, XX/XX/XXXX, at XXXX XXXX, at my home address.
On XX/XX/XXXX, prior to XXXX XXXX, I was contacted by the mobile notary contracted by Loandepot and informed that she had not received the closing documents. I contacted Loandepot and was not offered an explanation. Loandepot did not provide the closing documents to the mobile notary.
On XX/XX/XXXX, Loandepot contacted me to schedule the signing of the closing documents a second time. We discussed scheduling the signing for XX/XX/XXXX, at XXXX XXXX., at an address in Arizona ( due to travel plans, Loandepot agreed to schedule the signing at the Arizona location ). Loandepot never followed-up and never scheduled the signing.
After numerous phone calls to Loandepot between XX/XX/XXXX and XX/XX/XXXX, and with several promises by Loandepot customer service to have someone contact me to schedule a document closing, I finally spoke with XXXX XXXX, Sr. Account Manager with Loandepot XXXX XXXX XXXX assured me that she would provide me with a corrected closing disclosure by close of business Friday, XX/XX/XXXX, and agreed to schedule the closing for Tuesday, XX/XX/XXXX.
As of today, XX/XX/XXXX, I have not received a corrected closing disclosure or a confirmation of the closing schedule.
Additional information : as early as XX/XX/XXXX, my current mortgage holder indicated that Loandepot had, via business to business transaction, assumed management of my mortgage. This, despite the fact that I have not signed any closing documents.
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| 03/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Hello my father and I are looking to refinance our single family primary residence. Doing a simple conventional rate and term loan. We have excellent credit and qualify. The process has taken almost 5 months. This company is having a hard time closing a simple loan. This is happening to so many people. No one is doing anything about it. This is dwelling and draining. They keep promising to close every week and never do. This is a shame. It costed us money and energy! attached are the emails i have sent to the company attaching the ceo and leadership to the email and no one did anything about it.
Hello team, My father and I have submitted a loan application mid XXXX. Both of us have credit scores over XXXX. Refinancing a primary residence, simple rate and term. Plenty of equity in the home. All documents and stipulations were submitted within the week. Appraisal was done 1 month later. Fast forward we are Going on almost 4 months. During the loan process the loan processor was changed 3 times and our file has been kicked around. The process has not been transparent at all. Everytime I reach out, someone says they are going to check on the loan and no one ever gets back. Its getting ridiculous. I was a mortgage banker for over 2 years at loan depots biggest competitor and not one of my clients ever went through this. To be # 1 you also have to consider the client experience.
Hello to whom it may concern, My father and I are refinancing our primary residence It has been in process for 4 months. I have attached a image of an email i sent on XX/XX/XXXX to touch base and see where our loan stands. Its XX/XX/XXXX. I tried reaching out to several team members involved in the loan process and no one has reached back out. The process has been a horrible experience. The process is not transparent. We keep going in circles. Our loan is a simple loan that is rate and term, plenty of equity in the property, my father and i both have excellent credit. The point of this email is to get a loan closing date or unfortunately we will withdrawl our application and go with XXXX XXXX. ( As simple as push button get mortgage and close within 30 days ). Please understand where i am coming from. The reason i attached leadership of the company on this email is to make them aware of my situation. This is unacceptable. No one looking to get a loan should go through what i have been through!
Thank you kindly and respectfully.
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| 01/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Loan Depot XXXX. XXXX. I shopped around for mortgage lenders and compared fees. I ended up going with Loan Depot, Loan XXXX XXXX XXXX who promised me Loan Depot would meet or beat any lenders price and fees. XXXX also told me he would cover the costs beyond my deposited amount of {$490.00} required for the appraisal to get the appraisal scheduled. I was very adamant about not wanting to pay more than {$490.00} in total for the appraisal albeit on my credit card or added to the closing costs. He agreed and said he would cover it. I felt comfortable accepting his word because every time he said WE WERE ON A RECORDED LINE. When the appraisal was done, the costs of the appraisal {$1800.00} - {$490.00} were added to the loan. I asked him to fix it and he didn't respond for almost 10 days. XXXX XXXX who works with XXXX reached out to me for more documents which I immediately provided. I told XXXX to elevate the issue since I had not heard from XXXX and that LOAN DEPOT committed to cover the appraisal costs beyond {$490.00}. She said she would listen to the recorded calls. I then received a heated call from XXXX XXXX, XXXX 's manager who said XXXX did not make this commitment and that I either pay or they would refund my deposit and cancel the loan. I asked him to play the recorded calls to hear XXXX 's commitment and he wouldn't. I then got an email from XXXX 's replacement, XXXX XXXX, asking me to fund the closing amount on the loan. Also advising that XXXX was no longer with the company. I then called Customer Care at Loan Depot and after 7 tries, XXXX XXXX agreed to listen to the phone calls and call me back with her findings the next day. She didnt call so I called and talked to XXXX XXXX who put me on hold for about 3 minutes. He then told me management listened to the calls and didn't hear anything regarding a commitment for the appraisal costs. I asked to hear the recordings and the call logs to verify it against my cell phone which tracks this log and time duration of each call. XXXX said no and that he couldn't help me any further. I bought down to a lower interest rate and now rates are higher. I want this refinance. How to I prove Loan Depots commitment if I can't obtain the recorded calls? Do recorded calls only work for the benefit of the lender and not the consumer. Thanks, hoping for a positive outcome. Loan depot now closed my loan and plans to.refund my {$490.00}. This is unacceptable.
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| 04/01/2022 |
Yes |
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- Trouble during payment process
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Web |
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We have not yet missed a mortgage loan payment, but are concerned we may due to this aggregious error made by Loan Depot 's loan servicing department.
The following is a letter sent to Loan Depot, with my personal information redacted.
We obtained a home purchase loan from Loan Depot on XX/XX/XXXX, loan number XXXX. This loan has subsequently been sold to XXXX.
I am reaching out to discuss a significant error made by Loan Depot when calculating the escrow portion of my home loan payment. Upon receipt of the supplemental tax bill in XXXX of XXXX, I forwarded it to Loan Depot for processing ( via email attachment. ) After Loan Depot processed this payment, I was notified that my home loan payment would GO DOWN from {$2200.00} to {$2000.00} following an escrow analysis. I immediately questioned the accuracy of this calculation in writing, and was reassured ( in writing ) the calculations made by the professionals at Loan Depot were accurate ( see email chain below. ) As I am not a mortgage loan processing professional, it was reasonable for me to assume their calculations were correct. In fact, my monthly loan payment should have increased slightly. When performing the escrow analysis, Loan Depot used the pre-purchase home value ( {$160000.00} ), rather than the current value of the home ( {$410000.00} ). This should have been especially apparent, as the document that started the entire conversation was a supplemental tax bill due to the increase in home value.
My loan has since been sold to/or the servicing has been transferred to XXXX. Upon receipt of my loan file, XXXX noted a deficit in my escrow account of {$3700.00}. I was completely unaware of this deficit due to the errors made by Loan Depot. As a consequence, my home loan payment will increase {$550.00} for the next year to make up for that error. Loan Depots error has caused my family significant consumer financial harm. It is a severe financial setback to my family to pay the increased loan payment that begins on XX/XX/XXXX. In fact, this error may cause us to lose our home.
Due to the number of errors made by Loan Depot, even after their accuracy was questioned, I demand that Loan Depot pay the shortfall of {$3700.00} in my home loan escrow account.
Since this has happened to me, I am very afraid such errors may be happening to other home purchase loan borrowers whose home loans are being made and serviced by Loan Depot.
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| 03/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We were doing a mortgage and called XXXX XXXX with Loan Depot. We told him what we wanted and had been quoted for rate. He said he could match it. When we got our financial docs to sign I saw that he was charging me {$4200.00} to buy down the rate. I called and told him that I was not going to pay to meet a rate I had gotten from another lender. He told me " don't worry about that, just sign it and I will get it taken off before we close ''. Our loan was very rocky bc of XXXX XXXX. We were supposed to close on XX/XX/XXXX, but he did not get the appraisal out in time and we were delayed. That was difficult for us bc we were supposed to be out of our house we were in on XX/XX/XXXX. We had to pay extra to stay until the XX/XX/XXXX. Then a few days before the loan closing we get the disclosure paperwork and that was not taken off. We called and could not get anyone to help us. We went forward bc we would have been homeless onXX/XX/XXXX had we not. At the closing table the {$4200.00} was still on the paperwork. I was very unhappy, but had to have a place to live. I signed and closed on the loan.
On my way to our house to move into, less that 1 hour from closing a rep from Loan Depot named XXXX XXXX called and apologized that they had made mistakes and the {$4200.00} was not taken off bc my loan officer did not give them what they needed. I explained to him that I was not happy at all and I wanted them to refund the buy down rate that they charged me. He said to get him documents from other lenders, I told him I did not have any bc that was months ago and I can not call a lender and ask them to send me docs after I have closed with someone else. He insured me that they were at fault bc they did not follow the fair lending practices that are in place. He stated that someone would be getting with me to fix this situation. That was on XX/XX/XXXX. I have called and tried since then to get this resolved. XXXX XXXX the branch manager called and said he was trying to solve this but would have to send it to legal to get it taken care of. That was the first part of XX/XX/XXXX. It is alomost XX/XX/XXXX and I have not heard from anyone. I have sent emails and text messages letting them know if I do not hear anything I would be filing a complaint. To this day I have not heard back. This is a classic case of predatory lending and I want to be reimbursed for the money they dishonestly took from our family.
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| 11/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Application denials
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Web |
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Subject : Formal Complaint Regarding Inaccurate Information and Lack of Resolution Dear LoanDepot Customer Service Team, I hope this email finds you well. I am writing to express my profound frustration and disappointment with the handling of my case by LoanDepot. This marks my sixth complaint letter, and despite my best efforts to resolve the issues I have encountered, I have seen no satisfactory resolution.
In XXXX, I believed that we were on the verge of closing this case as I perceived that it had consumed a significant amount of time and energy, only to have my suggestion for closure rejected by your team. Despite your consistent reassurances in your responses that you value conducting thorough investigations, it appears that my concerns and questions have not been adequately addressed, as evident from your latest response.
This is another evidence how your team used inaccurate information and lack of resolution. In a response from your XXXX XXXX dated XX/XX/XXXX, several serious errors were identified : 1. My name was misspelled as " XXXX. '' XXXX. The salutation " Dear XXXX XXXX '' was used, reflecting an incorrect gender reference.
3. An inaccurate citation was provided on the second page, stating, " on XX/XX/2022, LoanDepot conditional approved .... '' I would like to emphasize that I had no application with LoanDepot on XX/XX/XXXX.
These three errors raise significant doubts about the thoroughness of your investigation and the level of attention dedicated to my case. Should you not consider offering an apology for such inaccuracies?
ALSO, please response me how/what my information has provided to your external counsel? How your external counsel retain my privacy data?
I kindly request that you revisit my case and provide me with a comprehensive and accurate response, addressing these issues. I believe that rectifying these discrepancies is essential to achieving a fair resolution to my concerns.
I am hopeful that LoanDepot can rectify these issues promptly and in a satisfactory manner. I eagerly await your response and look forward to a more thorough investigation into my case.
Loan Depot should be aware that the 15-day response requirement is a basic requirement of the CFPB. However, based on the historical response times, it's clear to see whether you respect this rule or not. It's evident that in my cases, you have not adhered to this rule.
Sincerely, XXXX XXXX
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| 02/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Hello, I have recently inherited a property due to the recent passing of my father, XXXX XXXX. Loan # XXXX. We notified the servicer of the death in late XXXX and immediately upon receipt of the assumption package we emailed the requested loan assumption documents and death certificate on XX/XX/XXXX to assumptions @ loanadministration. We received and auto reply notification that the documents were received. We then received an email from XXXX in Assumptions that requested we send all the documents again even if we have already sent them. We immediate emailed them again. Then we received a notice in the mail early XXXX, dated XX/XX/XXXX stating that we are unable to assume the loan as investor guidelines do not permit it. This is a 30 year conventional mortgage - I am unsure who the investor is. We have been reaching our to loan depot since receipt of the letter at the number provided XXXX and are getting no where. We finally reached one gal in customer care, XXXX XXXX, who advised that the executor of the XXXX needed to send in requested documents. XXXX XXXX, my brother, and executor of the XXXX tried to fax the document to the number provided, XXXX multiple times. XXXX then advised him to email these documents to XXXX which were sent on XX/XX/XXXX. We have called numerous times and spend countless hours on hold, being transferred from person to person - with no answers ; no one seems to know anything about dealing with a decedent account or an assumption for that matter. The lack of compassion and care for the customer that is experiencing a loss of this magnitude is astounding and quit frankly unacceptable. It is my understanding the servicer is to work with the costumer in these situations ... instead it is turning into a nightmare. We have paid the mortgage for the last three months, lived in the property for years and just want to understand the next steps. Can we assume it, can we refinance it into our names, is it considered a purchase? Rates are at an all time low and we would like to get this resolved with as minimal emotional impact as possible. We are not getting any answers and keep trying. I am writing now this complaint as I am at my wits end extremely frustrated as I am sitting on hold for the third hour today. No customer should have to go through this to get some answers.
Thank you for your assistance and prompt attention to this matter.
XXXX XXXX XXXX XXXX
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| 05/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On Friday, XX/XX/XXXX I received my escrow statement in the mail and upon opening it I was taken aback by the amount of the shortage outlined on the statement. I tried my best to make sense of it, but could not.
On Monday XX/XX/XXXX, I started making phone calls to both my local tax office and my insurance company, neither of which could help me make sense of what I was explaining. I then reached out to my loan service provider ( Loan Depot ). I spoke with a customer service representative by the name of XXXX in the XXXX service center who did her due diligence to assist me with a problem that obviously occurred in the New Jersey service center. I initially refinanced my loan. With loan depot. In their New Jersey. Office. In XXXX XXXX XXXX my loan was transferred to their Texas location. After XXXX did as much as she could and could no longer be of assistance to me, I escalated my concern to their upper management who transferred my case to XXXX XXXX an Escalation Specialist who has been working on my case.
She informed me on XX/XX/XXXX that her superior said that it was the fault of the insurance company, for sending a supplemental bill which in turn prompted them to put the lower amount in their system thereby throwing my escrow into a tailspin.
On XX/XX/XXXX I had a conference call with XXXX XXXX, Loan Depot Escalation Department, XXXX XXXX, XXXX XXXX and one of my family members who is knowledgeable about the mortgage/escrow process. After going over everything with a fine-tooth comb, the conclusion was that Loan Depot should have made the changes in an obviously flawed system. For your information, I have outlined the order of events.
Timeline of events are as follows : XX/XX/XXXX Loan Depot received a bill from XXXX XXXX for {$3400.00} XX/XX/XXXX Loan Depot paid XXXX XXXX {$3400.00} XX/XX/XXXX Loan Depot received supplemental bill for {$280.00} XX/XX/XXXX Loan Depot paid XXXX {$280.00} Upon paying the last amount of {$280.00}, Loan Depot failed to add that amount to the {$3400.00} in their system, therefore only escrowing {$280.00} for an entire year. When my current policy amount of {$5800.00} was billed to Loan Depot, they paid it on XX/XX/XXXX, adding to an already negative account because of their initial mistake.
I am not asking for them to take responsibility for the current amount owed, just the amount of {$3700.00} that caused the large overage.
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| 03/29/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I was contacted by LoanDepot.com , LLC and advised that I could refinance my VA loan with no cost to me. The representative went on to say that it is like contacting the bank and simply negotiating the interest rate down through a new streamline refinance program available to veterans. When I was uneasy about considering an adjustable ARM, he went on to say that if the rate goes up, I can simply use the streamline program to refi again. He even thanked me for my commitment and service, which, reflecting back, sickens me to think they boost up veterans like this only to take their money. The representative sent a link to the financial documents and all we had to do was review and accept them and they would process the loan. While reviewing the documents, which were received on XX/XX/2018, I noted that they tacked on almost {$15000.00} in fees and closing costs. I called the loan officer, XXXX XXXX XXXX ( NMLS : XXXX ) and inquired about the additional cost. Like a good actor, he told me that he would need to get with the other representative ( XXXX? ) because something was not done correctly. He went as far as to state that " we can not include additional fees onto VA loans. '' XXXX XXXX called back onXX/XX/XXXX. stating he fixed the fees and wanted to go over the documents on the phone vice doing it online as before. I was at an engagement so I called him back on the morning of XX/XX/XXXX. While reviewing the loan proposal, I noted there were no fees ; however, the loan amount was for {$240000.00} and I only needed {$230000.00} to refinance. When I told XXXX XXXX that I was not borrowing an additional {$13000.00} and that I just wanted to refinance under the original terms we discussed, he finally told me that the deal is that there is " no out of pocket, '' but that there would be additional charges. I told him that his company was being flat out dishonest to consumers and that I would not do business with them. He actually agreed that the other loan officer was dishonest with us. I can't imagine how many retired military members get suckered in to these scams and it should not be legal. The loan number is XXXX and they did send me a loan package after the fact, which I can provide. I think they only sent me the loan docs to cover themselves since I told them I was reporting their tactics to the FTC. I am also available to answer any other questions you may have.
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| 09/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I was in communication with XXXX XXXX XXXX # XXXX about a mortgage refinance on my primary residence. I informed him that I have a HELOC and didnt want to close that loan so I want my second mortgage holder to subordinate to the new mortgage loan. I contacted my 2nd mortgage holder and was informed that XXXX company, loan depot, would have to request the subordination agreement.
On XX/XX/XXXX I spoke with XXXX and again said I didnt want to move forward unless we could get a subordination agreement. He informed me they would work through the subordination process but I would need to apply for the loan and I would need to pay for the credit report. So I applied.
I emailed a week later to let XXXX know he would need to contact my bank I have the HELOC with and reminded him to contact them about the subordination. He didnt respond to the email so I called him. He let me know my processor would work through that process and I would be contacted in a week.
On XX/XX/XXXX I was contacted by the processor. She stated she would send me an email with information I would need to provide. I informed her of my conversation with XXXX and she promptly stated they were not processing mortgage that were requesting subordination agreements. I told her of my conversations with XXXX and she said sorry but were not going to move forward if you request the subordination. I asked to talk with her boss and XXXX boss because I fell like XXXX was being deceptive.
I believe XXXX was being predatory, that we would get down the road in the process and that I would just forget about the subordination. This would force my hand. He told me not to make my XXXX payment so we could close on XX/XX/XXXX and I could miss to payments. So if I would have gotten to the closing table and hadnt made my XXXX payment my hands would be forced to close.
I believe this to be a business practice that the company endorsed and the LO uses this sales technique to defraud their clients.
When I emailed XXXX and Loan Depot to withdraw my application he said they would cancel and decline my loan application. So Im out of the money for the credit report, Im out of my refinance rate, and they have potentially hurt my credit score. If I go to another mortgage company they will pull my credit and again potentially ding my credit score These unfair and deceptive practices have to stop.
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| 10/05/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I am purchasing a construction home. I was advised by the builder I had to use one of their preferred lenders in order to qualify for the XXXX closing cost incentive. So I did just that & I applied with the company loan depot. I was referred to work with XXXX XXXX which was a loan officer who worked with the NC 3 % down program which is what I was using for my down payment. He took my application & never disclosed any fees associated with doing this program with his company. He later ran credit and sent out the loan disclosures ( LE ) Once the disclosures were received I notice the 1 % origination charge. I called the loan officer to get an explanation for the fee. I was then told by the loan officer that it was a fee that XXXX charges for doing the bond program. I felt like that did n't sound right so I contacted my rep with XXXX to confirm this. She advised that was not true, In fact the fee was not a XXXX fee, but yet a Loan depot fee they charge because of the amount of money they make on the XXXX bond loans are less to none they charge the 1 % origination fee to the customer to try to make up for some of the loss. I asked XXXX to waive the fee since was it never disclosed or explained and he declined. I then found another company willing to do the loan without the fee however I asked that XXXX provide a letter/email saying that it was okay to work with another lender so that I may provide to my builder and they allow me to still get the XXXX incentive for closing. XXXX forwarded me to his manager XXXX XXXX. I missed XXXX 's phone call & decided to call him back. Soon as I got on the phone I realized very quickly how terrible XXXX 's attitude was. He began speaking over me and belittling me. He made comments referring to me a " charity case '' because of me having to use the XXXX program to get my home. He also informed me that I had a listening problem several times. I asked him would he provide the letter/email that I previously asked for from XXXX & he laughed and said " No, I not giving you anything '' The phone call started to become very disrespectful and he went on to tell me there was basically nothing I could do about it because they do n't record their phone calls. I did let him know I would be moving forward with complaints to let people know how horrible I had been treated while attempting to work with this company.
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| 06/13/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Me and my ex husband were referred to loan depot to speak with XXXX XXXX a Lender to help with refinance of a martial property which through our divorce i was award half the equity. My ex couldn't get financed and XXXX helped with the process and she was advise he is very old school and doesn't like change and can't afford for his payments to go up a lot. my ex gave XXXX authorization to sign and my email to all the process on his behalf. to sign any documents. my email is on file and phone number, XXXX has been speaking and getting information and documents from me since the beginning of this loan. once it got to the end and I asked XXXX about the payment, she advise me over {$900.00}. I advise her I would speak with my ex and get back with her and also asked about the interest being lower. Well me and my ex spoke and decided the payments were going to be to much and place him in a hardship. I sent a email advising her we both agreed to cancel the loan since we have not signed. This is where things got nasty and harassing and want ever call pulled. XXXX who was a manager from processor stated she was sorry to hear that and she would have XXXX cash cancel the loan. I get a email from XXXX XXXX stating to me she can not cancel the loan because I'm not on the loan. me and my ex attempted to call her and left message she hung up and he left a message stating he wanted to cancel the loan. XXXX was advise to not contact us several times. she sent a email stating he was being pushed to say that. first off. I was awarded half the equity it would benefit me to go though with the refinance no cancel. then she advised me that he needs to call her manager no one was willing to cancel. so we called and speak with XXXX XXXX and he was rude and stated he couldn't speak with me and begin to advise to hold and I can call my ex on the other line. then when I got my ex on the line mr XXXX kept over talking and saying he could get the loan down another {$100.00} which at this point was point less and then asked if he could call him back. my ex call Mr .XXXX and was told he was in contempt, so basically harassing and threating just because we said no. I need all the phone conversations pulled. XXXX XXXX has lied and gave misinformed information and her emailed pulled. as I advised to stop contacting me. she also called me on her personal phone.
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| 08/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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My wife and I want to refinance, to reduce interest paid and not increase ( much ) the time left on our current mortgage. My wife is abroad, will remain abroad for another few weeks. She appointed me as a Power of Attorney and an attorney drew up the document which she properly signed and which was notarized a couple years ago. We own our home jointly.
The refi company, loandepot, asked for a copy of the POA. I work at home, have neither a scanner nor a FAX. I took a photo of each page of the POA with my XXXX, imported the photos into XXXX, and saved it as a pdf. In an email dated XXXX XXXX Tuesday, XX/XX/XXXX, the direct loan processor at loandepot working with me, XXXX XXXX, wrote me in an email, " Power of attorney was approved yesterday evening '' and loandepot scheduled closing on XX/XX/XXXX. Closing seemed to proceed more or less OK, although I found various detects in loandepot 's documents ( they got my birthday wrong by one day, although the closer had copies of my photoIDs ( passport and drivers license ) for over a week ) ). I offered twice to show the closer the original POA but he declined, stating it was not necessary and that it had already been approved.
Now loandepot wants me to scan or FAX the POA to them immediately. The demand comes in phone calls from individuals claiming to be loandepot ( how to know an unexpected caller is legit? ) and was not made in writing until I complained to them today. I own neither a scanner nor a FAX. It is not clear they will fund the mortgage. We will suffer some financial consequences if they do not fund and we eventually have to accept a higher interest rate from someone else. On Monday evening XX/XX/XXXX, I got fever and other symptoms and on Tuesday got a XXXX test. If I were not required to quarantine, I would happily go to XXXX and scan the POA but I am in XXXX. loandepot 's written statement that the POA is approved does not bind them, apparently, and they seem to push me to violate law to satisfy their arbitrary change of mind. Violating quarantine is not something I will do.
A POA is a powerful document, our attorney advised us. He also advised us not to make copies available too easily, lest someone gain a copy and seek to use it fraudulently. So I prefer not to upload my wife 's POA onto your website. I am available it you want to contact me directly.
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| 08/21/2021 |
Yes |
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Web |
Servicemember |
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I basically did all the homework on this and figured it all out. Loan Depot rolled {$520.00} into my loan during the money shuffle without disclosing it.
I refinanced my house in XXXX with a settlement date of XX/XX/XXXX I discovered it while closing out my accounting books for XXXX using double entry method. The strange thing is that the only way I was able to catch is because the losing lender pocketed {$320.00} in overage that they never gave back to me. At any rate, the summary is below.
XXXX XXXX UNPAID BALANCE GOING INTO SETTLEMENT $ ( XXXX ) was the principle left to pay going into the settlement {$510.00} was my additional payment of principle on XX/XX/XXXX $ ( XXXX ) was the final adjusted principle left to pay going into the settlement $ ( XXXX ) was the Reconveyance Fee going into the settlement $ ( XXXX ) was the County Recording Fee going into the settlement $ ( XXXX ) was the Expedited Delivery Fee going into the settlement $ ( XXXX ) Is the total Unpaid Balance ( UPB ) going into the settlement ( sum of the above ).
LOAN DEPOT SETTLEMENT ACTIVITY {$260000.00} was sent to XXXX XXXX by LOAN DEPOT $ ( XXXX ) was the new loan amount at LOAN DEPOT $ ( XXXX ) is the difference between what was sent and the new loan amount.
ALL DISBURSALS BY XXXX XXXX ( WHETHER COMPLETE/INCOMPLETE ) $ ( XXXX ) Is the total Unpaid Balance going into the settlement ( sum of the above ).
{$260000.00} was sent to XXXX XXXX by LOAN DEPOT {$1500.00} Overage $ ( XXXX ) XXXX XXXX disbursed this amount to me as a result of overage {$320.00} Is the amount of overage that XXXX XXXX failed to pay out to me, which I am recovering.
LOAN DEPOT AMOUNT THAT SHOULD HAVE BEEN ROLLED INTO THE LOAN {$8000.00} XXXX XXXX Disbursed this amount to me from the Escrow {$1200.00} XXXX XXXX disbursed this amount to me as a result of overage {$320.00} In consideration of the amount of overage that XXXX XXXX failed to pay out to me, which I am recovering.
{$9600.00} Is the total amount ( sum of the above three ( 3 ) figures that should have been rolled into my Loan at LOAN DEPOT.
$ XXXX XXXX ) LOAN DEPOT ( New Loan Amnt Funds Sent to XXXX XXXX XXXX {$9600.00} XXXX XXXX ( Disbursals Whether Complete/Incomplete To Buyer ) $ XXXX XXXX ) Is the amount that was rolled into my new loan at LOAN DEPOT that is unaccounted for. @ XXXX XXXX @ XXXX XXXX
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| 04/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My name is XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX, Il XXXX Mortgage is with Loan Depot : www.loandepot.loanadminnistraton.com Problem started XX/XX/XXXX -Home insurance paid to XXXX XXXX XXXX XXXX Loan Depot paid them {$1600.00}. I canceled XXXX XXXX XX/XX/XXXX.
XX/XX/XXXX. XXXX XXXX refunded to me {$1600.00}. I repaid-sent check of {$1600.00} to Loan Depot. XX/XX/XXXX is the date of new coverage by XXXX Loan Depot did not acknowledge XXXX XXXX cancellation and my immediate coverage with XXXX.I paid XXXX with my own check. The new policy cost was $ XXXX XX/XX/XXXX. Therefore the refunded XXXX XXXX {$1600.00} remained in my escrow account at Loan Depot.
XXXX as per company rules notified Loan Depot of the new coverage of home insurance. XXXX I never had a lapsed in legal Home Insurance paid in full.
XX/XX/XXXX I noticed that the {$1600.00} in my Loan Depot account had been moved to status of Misc. XXXX it was gone. Immediately i asked Loan Depot for explanation.
I faxed and mailed Loan Depot copy of XXXX Declaration page twice in XXXX, XXXX.
Copy of correspondence requesting a refund or the {$1600.00} to be returned to my dated XX/XX/XXXX.
They have refused to correct their error.
! XX/XX/XXXX Loan Depot requested proof of insurance. XXXX agent assured me that they contacted the escrow insurance department of Loan Depot to verify coverage.
Loan Depot did not respond. XXXX again notified Loan Depot that I was covered since XX/XX/XXXX. Loan Depot sent me letter on XX/XX/XXXX Finally admitting receipt of proof of coverage from XXXX.But stating they had bought insurance for me. No name or policy company ever sent to me of their coverage.
To date they have not returned the {$1600.00} to me or my escrow account. XX/XX/XXXX.
Mailed, and faxed. my XXXX declaration page re-verify my coverage XXXX XXXX. Have extreme difficulty with computer access with Loan Depot. Many web sites. Changes that delete your account. In XXXX of this year unable to access my account on Line I was told by customer service to re-register my online account. Including entering my social security number. I was already verified and my id, address and loan number verified by the phone agent.
I request to be made whole- refund of the {$1600.00} and correction of my tax XXXX XXXX.
My XXXX taxes were XXXX. My XXXX taxes were first payment {$460.00}
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| 12/02/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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My loan servicer, Loan Depot, is trying to take advantage of my situation as I try to resume payments following a COVID forbearance. My forbearance period ended on XX/XX/XXXX with about 12 months of past due mortgage payments. I indicated to the servicer that I was ready to resume my normal payment but needed an alternative to paying back the past due amount as a lump sum. I contacted them in XXXX several times and they finally initiated a loss mitigation review on XX/XX/XXXX.
At that time, the XXXX was still offering the XXXX XXXX XXXX XXXX ( XXXX ) until XX/XX/XXXX. My account was not considered for this loss mitigation method. Instead, underwriters at Loan Depot sat on my package for nearly XXXX months. On XX/XX/XXXX, I finally received an offer to resume payments.
That offer came in the form of a terribly worded Trail Payment Plan letter where I saw that my payments would be increasing by over {$500.00} per month. There was no financial justification provided in this letter for the increase in payment amount, nor any details of the loss mitigation method that was selected.
I had to call the company several times to basically pull the information I was looking for from them. I am being told that these trial payments are because they are proposing a loan modification where they will increase my interest rate and add my past due amount to the principal balance.
I was told that the last date to apply for the XXXX program at Loan Depot was actually XX/XX/XXXX. This internal deadline was never communicated to be prior to XX/XX/XXXX or I would have considered applying earlier.
I am very frustrated at the misleading language of their trial period plan letter and the fact that they did not consider me for a VA program which I was eligible for, interested in, and would have been in my best interest.
Additionally, the XXXX informed me that they still have a COVID Refund Modification program available until XX/XX/XXXX. This is yet another program that would be in my best interest that Loan Depot hasnt considered for me.
They threaten forbearance and use scare tactics to try and bully customers out of forbearance. They dont consider us for programs upon which we are eligible. And when they do make a loan modification offer, they are cryptic and withhold critical information such as interest rate changes.
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| 11/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my mortgage with Loan depot in XX/XX/2020. It was great until the closing. My issues started when I started making payments in XXXX. I have had only 2 payments to make so far XXXX XXXX and XXXX XXXX ). The experience was horrendous. It was night and day. First time, when i made the payment to XXXX address. They started harassing me by calling me every other day with automated voice messages. When I called in XXXX, the waiting time was brutal.. They mentioned it could be because my account is moved to a a different servicing location that is in New Jersey. But she assured there will be some delay in posting that transaction. For XXXX payment, i made an update in XXXX reflecting NJ address. That payment was returned as well. I have had multiple calls in last 1-2 days and they put me on hold to research the issue and it gets dropped or i join the queue again. It is very frustrating that for just simple payments, I am spending countless # of hours to make sure they receive the payment and this does not ding my credit history, which is pristine ( no late payments in last 20 years ). Concerns : 1. Made a phone payment yesterday where they charged me a {$2.00} fee. I am requesting them first to remove the interest charges I have incurred since they returned the check around XX/XX/XXXX. Secondly, to waive the phone payment fee and any late fees or other fees they have charged to my account. Few observations : 1. Their servicing system to receive the payments sucks big time ... 2. Incompetent customer service people.. i will blame the management for not giving them proper training. 3. They have to get their act together in terms of providing one servicing location where they can receive the payments. 4. When customer service puts us on hold, it goes back to the queue or get disconnected after a certain time. I am very disappointed with the experience they have provided since the closing of the loan. they have lost my trust and will not recommend them.
Desired Resolution : Billing Adjustment Desired Outcome : 1. Made a phone payment yesterday where they charged me a {$2.00} fee. I am requesting them first to remove the interest charges I have incurred since they returned the check around XX/XX/XXXX. Secondly, to waive the phone payment fee and any late fees or other fees they have charged to my account.
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| 11/05/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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Purchased our home in XXXX on a 30 yr fixed lone. I noticed an issue with the payment amount almost immediately. It took many calls to the company and with our insurance agent. I was told a different story every time I called. Finally found out that an insurance co. we had never heard of was getting paid out of the mortgage payments. Instead of refunding the $ to us they said that they put it on the end of the mortgage principal. I never seen any papers to show that they did this. Our payments were supposed to start at {$13.00}??.?? /month. I believe that they started at XXXX?? XXXX. We were told that if we were not late on any payments for 3 yrs that they would drop the mortgage insurance and that we could refinance to lower our payments. XXXX I called to have the mortage ins. dropped and to refinance. I was told that the mortgage ins. stays on the loan for the life of the loan and that they decided not to refinance manufactured loans. Our payments are now $ XXXXmonth. In XXXX I called to make a payment of {$2000.00} on the mortgage because I had recieved a forclosure warning a few days before the payment was due. After I paid the XX/XX/XXXX payment I got another letter warning about foreclosure. I called many times and every agent told me a different story. Then one agent told me that the XX/XX/XXXX payment was put on a principal payment not a mortgage payment. I explained that I never okey 'd that. It was the same as always a mortgage payment. He put in a note in my file, told me to wait a week then call to see what the company decided to do. I called in a week, again the agent couldn't help me. I looked on line and it still showed that I owed for 2 payments. I called again and the agent told me that a decission on my case wouldn't be made till XXXX XXXX. I still can not find out if they corrrected the issue. I was told that our payments went up because of taxes, but there is not way that our property taxes are causing our payments to be around {$600.00} more per month. A realtor just valued our property at {$420000.00}. And that is with the inflation of realty costs.
Loan Depot is who our mortgage is through. I need to know why our fixed mortgage has gone up so much, it can't be just property tax. I don't want to lose my home because of an unfair payment amount.
Thank you XXXX XXXX XXXX XXXX
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| 01/10/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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In XXXX of XXXX we began talks with LoanDepot in order to re-finance our home through a loan modification. The reason for this was that I was diagnosed with XXXX and my husband lost a significant portion of his income. As we began to submit the required documentation, Loan Depot repeatedly changed the type of information required.
Over the course of six months we went back and forth due to their changing whims. At no time were we able to speak directly to the group within Loan Depot requesting the information. We even had a professional group as well as an attorney submit our documentation.
When we finally submitted all of the documentation, we were denied because LoanDepot stated they could not pull our credit due to a freeze. When we called each credit bureau, they each stated that not only was there NO freeze in place, but they had NO record of LoanDepot making an attempt to pull our credit.
The result of this fraudulent position presented by LoanDepot was that we had to file for Chpt XXXX BK in XX/XX/XXXX. After we filed to save our home, LoanDepot attempted to withdraw funds from our account despite the filing. We noticed this and put a stop payment on their DDA Loan Depot , Inc. They then engaged in another fraudulent practice of changing their DDA to XXXX XXXX, to collect the funds that they DID NOT have authority to take.
As a result, they took our money for a XXXX payment. Unfortunately, we did not know they already took those funds via those fraudulent means and we sent a separate check to remit our payment. When we noticed this action on their part, we immediately suffered significant monetary impact, but we thought at least the month of XXXX and the month of XXXX was covered.
Loan Depot sent us a statement that showed that we still owed for the VERY month they nefariously took our money under the XXXX DDA. They denied the transaction despite our bank records showing the exact opposite. This took several weeks of calls to resolve.
Ultimately, we feel that LoanDepot had no intention of reviewing, much less, approving a loan modification. We think is due to my husband 's XXXX and my XXXX. Their repeated changes to required documentation was used as delay tactics as well as their absolute lie regarding our credit freeze were cited as the reasons for the loan modification denial.
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| 12/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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This complaint is against LoanDepot with whom, I refinanced my loan in the month of XX/XX/XXXX.
XX/XX/XXXX - I received a notice in my mailbox from my county claiming that I am overdue on my property taxes which was supposed to be paid by XX/XX/XXXX. Due to this an amount of {$230.00} was added as interest and penalties to the due amount.
XX/XX/XXXX - I tried reaching by phone multiple times but continues to stay on a long hold. I tried chat with loan depot customer service and the agent told me to send an email with a copy of the notice. I promptly send a mail marked Urgent with a copy of the notice. No response from LoanDepot by end of day.
XX/XX/XXXX - I tried reaching out to loan depot again but was unsuccessful. No response on my email as well.
XX/XX/XXXX - I again tried reaching by phone and left a message to call me back. I tried to chat with a customer service agent which after multiple attempts went through. The agent told me to reach out to my closing agent as this should have been taken care of during closing. I sent out an email to my loan officer and loan processor to investigate why this happened. No responses from anyone by end of day.
XX/XX/XXXX - I finally get a call back from LoanDepot. The response was that, during my closing in XX/XX/XXXX, loan depot had the wrong due date ( XX/XX/XXXX ) as the next due date for paying taxes ( Attached their documentation ). The actual due date was supposed to be XX/XX/XXXX. If they had the correct due date they would have had the property taxes collected from me during closing and paid off on time. LoanDepot tried to pass the blame to the county saying that they " may '' have had this wrong date from the county. I reached out to the county and they clarified that this definitely does not happen. One of my friends also refinanced with LoanDepot at the same time as me. He did not face any issue with his property taxes being missed. How is that loan depot got a wrong due date and missed to pay my taxes on time and I am being held liable for penalties and interest. The person was not clearly trying to own up the mistake and refused to reimburse me the interest and penalties accrued on my account.
Attached - Copy of notice, Tax information letter with wrong due date used by loan depot to assess my closing cost , county tax statement
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| 07/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I had/have a qualifying COVID-19 related hardship including job loss. The CARES act required mortgage companies to offer forbearance and then a loan modification if the hardship was not resolved. For more than 6 months ( starting in XXXX of XXXX ) after my forbearance expired I repeatedly called, messaged through their website, and emailed Loan Depot to get a resolution and to receive an offer of the loan workout options required by federal law. I spent dozens of hours on this and received little to no communication from them. Finally, after a full 6 months of trying to reach them, they offered me a streamlined COVID-19 Flex Loan Modification. I immediately told them I accepted the offer and they said that the loan modification would become permanent after the completion of three trial payments at the reduced payment amount. Accordingly, I scheduled the 3 payments with a representative who explicitly assured me that nothing else needed to be done on my part. Almost immediately after scheduling these payments with Loan Depot they apparently transferred the servicing of my loan from Loan Depot NJ to Loan Depot TX. The new servicing location had all of the details of my approval for the loan modification but Loan Depot NJ failed to transfer my authorization to draft the payments to the new servicing address. Because of this they did not draft my payments as scheduled and I was then told that I no longer qualified for the approved loan modification offer. Of course, interest rates have skyrocketed since the initial approval and this stinks of them trying to pocket tens of XXXX of dollars by reassessing the loan modification at much higher rates. At no point did I withdrawal my authorization to debit my account for the agreed upon amount. They explicitly told me I didnt need to take any other action for my loan modification to become permanent after scheduling my payments. They have now reported my account delinquent to the credit bureaus causing my XXXX credit score to plummet. I have never missed a required payment on any credit account in my entire life and they have now destroyed my credit when I gave them specific authorization to debit my account for the agreed upon payments. They need to be held accountable for this and honor the terms of the agreement that we had in place.
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| 06/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2021, I received a letter from LoanDepot, the company through which I have a conventional mortgage stating that my insurance was expiring. This seemed strange to me since I have my insurance paid through the mortgage company ( the escrow account ). I called LoanDepot on XX/XX/XXXX and spoke to an agent, XXXX, and was told that they paid, but the insurance company, XXXX XXXX, must not have accepted the payment and that I needed to call them directly. She also stated that that LoanDepot called them and was disconnected. They called back the next day to be told the insurance was cancelled.
I immediately called XXXX and got all the way through and was placed on hold by the auto-voice, then disconnected. I called right back and was able to speak to an agent, XXXX. He had me stay on the phone with him as the mortgage payments department looked at the information. I was again disconnected. I called back immediately and was connected with XXXX. XXXX stated that LoanDepot did not pay the correct amount and even though they were informed of this, did not make the payment that would have kept the insurance, so it was cancelled.
I called LoanDepot again and spoke to XXXX at XXXX. She put me on hold to get the information from the insurance escrow department. When she came back in the line, she disconnected me. I called back and spoke to XXXX. XXXX put me on hold for 15v minutes. she could not tell me anything. I asked for a supervisor and was placed on hold again. When XXXX came back on the line, she told me that no supervisor could be found and that she would put me on a list but it would take up to 48 hours to get a call back.
I feel like this is a scam that LoanDepot is utilizing to force people to get insurance through them or a company they are affiliated with for more money. They are not trying to rectify this situation, and now I am trying to find insurance that is affordable, like my other one was, but I am faced with higher rates due to the fact that I am currently not covered, thanks to my mortgage company. My original rate was $ XXXX ; the lowest rate I could find, so far, is $ XXXX. This is a huge difference.
I ask that this get handled appropriately and economically, for me, not them, so that I am not stuck in a situation caused by them and their ineptitude.
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| 02/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We signed a purchase contract for a new house on XX/XX/XXXX with tripointe homes. I was told by the sales rep that they had an in house lender ( tripointe connect ) which is partly owned by Loan Depot, and would receive a lender incentive toward closing costs of {$7500.00}. I spoke with a loan officer who quoted me a rate of 2.99 % with no points on a 30 year fixed rate mortgage. We called around to other lenders and all including tripointe connect were within .125 % of each other. We elected to use tripointe connect to take advantage of the {$7500.00} incentive. We were told that the longest lock available was 6 months and would include a one time rate float down that could only be done within 45 days of closing. Until then the rate would be floating. In XXXX we locked the loan for 6 months at 3.25 % with a rate adjustment of .25 % to account for the 6 month lock. Therefore our rate was locked at 3.5 % with an anticipated closing date of XX/XX/XXXX. The 6 month lock gave us extra time to account for any delays. Our lock expiration was XX/XX/XXXX. On XX/XX/XXXX We contacted the loan officer to see inquire about excersising the one time float down. We were told that rates had risen and were above 3.5 %. Loan Derpot 's rate sheets were available on the internet and showed that we should have been able to float down to 2.99 % with no points. I asked why we weren't being quoted the 2.99 % rate that we were qualified to have. We were told that the branch manager would contact us to discuss our concerns. When the branch manager called he told us that I wasn't understanding what I was reading. I was in the mortgage business for several years and understood perfectly how to read any rate sheet. Our belief is that we were quoted a low rate to entice us to to use tripointe connect. Once we were contractually obligated to use the in house lender there was no longer an obligation to quote a proper rate. They had no idea that there rate sheets were available to the public. We believe this is an ongoing problem with this lender that could effect hundreds if not thousands of borrowers. We believe that their actions constitute fraud and a violation of the fair lending act. We have attached a copy of the rate sheet for the date that we contacted the loan officer regarding the float down/
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| 03/16/2022 |
Yes |
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Web |
Older American |
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Reference : HUD PARTIAL CLAIM NO. : XXXX Original FHA Loan Number : XXXX My name is XXXX XXXX XXXX. I would like to file a complaint against the mortgage company named Loan Depot. Basically, in 2020, I applied and obtained a Cpvid forbearance for one year. My monthly payments were {$3200.00}. At the end of the year, I asked to come off the forbearance as I was about to refinance the loan. Based on the monthly amount, the total I owed was about {$38000.00}. However, Loan Depot demanded that I agree to the figure of some {$48000.00}. I had no less than a dozen phone calls with them to convince them that their calculation was inaccurate. Finally, they acknowledged that their calculation was wrong ; that the real figure is {$42000.00}, and they would send me a letter to that effect. The letter never came. As the closing grew closer, I called them practically every day to request that letter. They then sent a payoff to my new lender with a figure of {$48000.00}. Needless to say that the closing agent sent a check to HUD in the approximate amount of {$48000.00}.
I have called them another two dozen times seeking reimbursement of the extra money they sent to HUD. Finally, they gave me the name, phone number, and email address of a company called XXXX XXXX, an alleged HUD contractor in charge of handling cases like mine. I called the company to seek assistance. They advised me that someone would get back to me within 24 hours. I sent them XXXX emails to confirm. They have never responded. Just today, I spent another XXXX minutes being jerked around by Loan Depot staff. First, they transferred me to loss mitigation. Loss mitigation transferred me to Default. Default sent me back to Loss Mitigation. They sent me to a department that handled conventional loans for XXXX depot ; not FHA loans. I decided to file this complaint because Loan Depot needs to be sanctioned and made to reimburse the {$8000.00} they wrongfully, forcefully, and unlawfully to frome me to send to HUD although I did not owe them that amount. Please find, attached a letter I sent to Loan Depot in connection with another complaint regarding the misapplication of my mortgage payments. Although some of the figures are slightly off, the letter will provide you with ample evidence of Loan Depot 's derelictions.
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| 12/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Company : Loan Depot Type : Mortgage Re-finance Loan # : XXXX MIN : XXXX History/Reason for Complaint : - Documents were signed by me and sent back through the Notary for closing. It has been over 3 weeks since signing and LoanDepot has not closed or re-funded my re-finance yet.
- No communication is being provided by LoanDepot as to an XXXX for closure OR why the re-fi is not closing from their end. I have asked for status updates on email atleast 3 times and have called them several times but was unable to get an answer from the company.
- I had specifically asked XXXX XXXX ( Loan Officer ) how long would the re-fi process take at the time of sale and she wrongly said it could take as long as 60 days but in most cases loans close within 30-45 days. We are at over 90 days today since the rate lock and i am being left in the dark as to why my loan is not closing. See below for emails asking for update on my loan closure.
Other Complaints against Loan Depot : - - I called LoanDepot asking for a re-fi on XX/XX/2020. They gave me a rate of 2.625 for 30 year fixed and said there would be no fees or closing costs like Title Company Fees or Title Closing Fees etc associated with the loan. The answer i got from XXXX XXXX ( Loan Officer at Loan Depot ) was that there would be NO fees or cost associated with the loan.
- Upon receiving the closing document I saw fees worth $ XXXX were levied to me.
- XXXX XXXX was XXXX XXXX Manager called me to discuss this and spoke very unprofessionally over the phone. He tells me to canceling the loan would be my best option. Really? I mean after making a customer wait 60 days with lies the company asks customers to cancel?
- I escalated this to XXXX XXXX boss ( Mr. XXXX XXXX ), who asked Customer care to initiate an enqury. I never heard back on the findings. Finally, Mr XXXX tells me there was nothing LoanDepot could do to honor their own words about removing the closing costs. Several emails were exchanged during this communication.
- At this point, i had given up and accepted to bear the closing costs because the only other option that was provided to me was to cancel the loan. XXXX had asked Customer Care to look into the call transcripts to find out details but no one from customer care or service ever responded back.
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| 12/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
Older American |
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I contacted Loan Depot in XXXX of 2018 to investigate a possible loan. I made it clear to all on numerous occasions that I was not yet ready to apply for a loan. Further, I made it clear to everyone I talked to, that I was 'shopping a loan ' and doing my due diligence. I specifically and vociferously made it clear that I was not authorizing ANY hard credit checks.
1 ) Loan Depot was never authorized to make a 'hard inquiry ' of my credit 2 ) I never applied for a loan with Loan Depot , giving neither verbal or written permission to check my credit score 3 ) My 'loan ' ( which I never applied for ) was denied because I had not finished the application process 4 ) Two hard credit checks were made to my account, which plunged my credit from a score of over 800 to under 700, making a home equity line of credit at my bank impossible.
On XXXX XXXX, 2018 I sent the following email to all my contacts at Loan Depot : RE : Customer ID? LOan #? XXXX, XXXX, XXXX, Dear Sirs, The number ( s ) referenced above are from various email I have received from Loan Depot. I don't know whether the numbers represent loan # 's or customer ID.
I am confused as to my recent XXXX rating. When I began the process of shopping for a loan, my credit rating was over 800. It is now in the mid-600 's due to Loan Depot making hard credit checks expressly against my wishes. Furthermore, XXXX and Loan Depot now report that I was denied credit by Loan Depot for 'incomplete application '. Of course, it is 'incomplete ' .... I never applied, or signed, a loan app with Loan Depot.
Let 's be clear : I never applied for a loan with Loan Depot.
When talking to your representatives ( XXXX, XXXX, XXXX, XXXX, and others ), I made three things abundantly clear : 1 ) my inquiry was 'soft ', I was doing my 'due diligence ' to survey rates and closing costs and under no circumstances was my inquiry to be taken as an 'application ' because 2 ) I did not want hard credit checks dinging my rating while I shopped my loan, and 3 ) I was not applying until I had all the required documentation gathered.
The 'how & why ' an application that was never submitted or signed by me, was denied by Loan Depot , is irrelevant at this juncture.
What is Loan Depot going to do to correct the situation?
regards, XXXX XXXX
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| 10/16/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Closing on a mortgage
- Trying to communicate with the company to fix an issue with the loan closing
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Web |
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I recently purchase a home and did my mortgage with Loan Depot in XXXX, NJ. Part of my application was to obtain homeowner 's insurance on the property, which I did and paid in full ( {$620.00} ) on XX/XX/. At closing, XX/XX/2XXXX I was charged again, an additional {$620.00}, for insurance for XXXX year and then another 6 months for escrow. I was told to contact the insurer or loan depot to resolve since this was an overpayment.
First I contacted the insurer who tells me that they never received an additional payment and I should contact Loan Depot so I began contacting the lender.
My first call to their customer service line sometime in early XXXX resulted in the agent telling me that he needed to contact the branch manager and the processor and he would have someone contact me later that day. I never heard from anyone.
I waited a couple of weeks and contacted customer service again. They seemed confused that no one had contacted me and assured me that someone would contact me before the end of business that day. I did not hear from anyone.
The loan officer who did my loan no longer works for the company, but I asked her who I can contact so she directed me to her branch manager, XXXX XXXX.
I emailed him on XXXX with the issue. He responded on XX/XX/ telling me the issue has been resolved and asked if anyone has contacted me. I told him that no one has contacted me and that the issue is not resolved. He responded that a credit has been issued to me and he would follow up with me on Monday. I have not received any credit and he did not follow up on Monday.
I reached out to him on XX/XX/2023 asking if he had any update for me and he responded that he was in Connecticut for meetings and asked me for documentation of the issue. I then sent him the documentation and I never heard back from him.
I then reached out to him again on XX/XX/ asking for an update and he never responded at all. I also know for a fact that he was at work because the Loan Depot office is in the same building where I work and I saw him in the hallway, Finally, on XX/XX/ I reached out to XXXX and I also copied his manager XXXX XXXX asking for resolution and I let them know in the email that I would be making this complaint if I didn't hear back from them. I received no response.
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| 05/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We chose Loan Depot to do a cash-out refi of a rental property and then use that cash to pay off a 2nd property.
We were asked to provide all of our documentation ( 2 months of pay stubs, rental agreements, 2 years tax returns, mortgage statements on all properties, insurance documentation on all properties, 2 months bank statements for multiple banks, driver licenses, etc ) which we did on time.
Loan Depot scheduled a close date which happened to be on the exact date the payoff statement from property # 2 expired. We only received an e-mail communication on the date and time and we confirmed we would be home for that appointment. The closer never showed up. Now we have to re-work the loan estimates on a new closing date with a different payoff statement ( cost of {$25.00} ) and possibly lose our interest rate lock as well.
I have repeatedly called and e-mailed our Sr Account Manager, The Process Manager and the Processing Director over the past 3 days. I have left multiple voice mail messages because none of these individuals pick up the phone. In the past 3 days I received 1 call back from the Process Manager who stated she got a message that I called, but didn't know anything more than that ( even though I provided a very detailed message about what the problem is what they can do to help ).
If I attempt to go through the main customer service line, I get stuck in a continuous loop with multiple people pushing toward some unavailable line that dumps me back into the abyss.
Three days. Not a single, helpful return call. None. We have no idea if we will close on this loan and have already paid processing fees, payoff statement fees and appraisal fees. It has now been 45 days since we started this process and with no idea when it will end.
If we wait any longer our rate lock will also expire ( Loan Depot already extended it once ). At this point Loan Depot needs to resolve and explain how we move forward with no additional costs and with the same interest rate. If we can't get that done, I want my money back. I moved forward in good faith that they would be able to complete this loan process. If they can't provide the service promised, then I should not have to pay for items as part of a failed attempt ( on Loan Depot 's side ) to complete the process.
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| 08/15/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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Applied for a VA refinance loan with LOAN DEPOT in early XX/XX/XXXX. Caught them in numerous lies, bail and switch tactics and potentially fraud. Paid for an appraisal of our property on XX/XX/XXXX. Appraiser was here on Saturday, XX/XX/XXXX and was completed. He then sent the appraisal to the VA offices located in XXXX, AZ within three days of completion. After catching LOAN DEPOT in yet two more out and out lies, we started paperwork with another lender, yet did not cancel our loan process with them. They sent an email saying they were cancelling our loan application because of 'uncommitted borrower ' on XX/XX/XXXX, AFTER the appraisal had already been sent to the VA office. After a week, several phone calls, repeated emails and attempts from our new lender, LOAN DEPOT, has refused to release the appraisal ( that we paid for and own ), to the new lender, even with a signed letter from us stating that we are requesting the appraisal be transferred to our new lender. From what I understand researching the law, they are in violation of several laws and are getting away with it. LOAN DEPOT responded today, XX/XX/XXXX to the underwriter representing of our new lender ; that we never had an appraisal done, although the VA gave us the case number associated with the finalized appraisal and that they would be refunding our money. By doing that, not only are they lying AGAIN, but they are breaking the law and now drawing out the process with our new lender. This is by no means the only issue we 've had with Loan Depot throughout this process, it is just one of NINE 'issues ' that potentially encompass fraud charges which I will be researching the possibility of pursuing and checking for any class action lawsuits, which I 'm sure there are many. Somebody needs to do something to stop them from defrauding the public out of hard earned money from hard working Americans. It is not fair and one can only hope justice will eventually be done. DO NOT call this company to get a loan or refinance. DO NOT do business with them. I categorize this company as schisters, scam artists and rip-off con men and want to know how they get away with it! Find a reputable lender in your area ; sit face-to-face, check, double check and triple check each and every item, line and document.
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| 02/28/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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Hurricane Irma in 2017 had major impact on my income and did damage to my house. I inquired about the forebearance option. The way it was presented to me was that since I could not afford the current payment they would suspend payments until the work to fix my house was completed. They gave me two options for once the work was completed ; I could either pay ( make current ) the payments that were not made during the suspension or they could remodify the loan. I specifically asked about the modification due to the fact that my income potential was drastically reduced ( due to Hurricane ). My question was to the point ... the only modification to the loan would be the length ... if loan is suspended for say 3 months then the loan maturity date gets extended by the same. Their answer was yes. It took 9 months to get insurance company to correctly payout and get work completed, so there were no mortgage payments made for those 9 months. Once completed Loan Depot sent me a trial modification program to get the process started. I was told that the higher payments were to assist in getting the escrow balances back on track, I made all the payments ( on time ). Then came the loan modification itself, documents came along with foreclosure, short sale and deed-in-lieu documents. This scared me to death so I signed the new loan. My payments went from roughly $ XXXX/month to $ XXXX/month due to an additional {$18000.00} being added to the loan. They said it was for the unpaid months during forebearance. I called several times trying to get clarification but got the run-around each time. Not sure how it works ... loan payments were suspended ... yet they are charging me for them as if they made them for me. Again I go back to my question prior to accepting the forebearance program, trust me if I had any inclination that they would added that money to the loan I would have never done the program. They also talked on fees ( not sure for what ) and reported me to the credit bureaus as late over 120 days ... which they promised me they would not do.
I feel as if I was scammed, the program is to assist people in times of trouble and because of it I have an even bigger problem now. If I was going to have difficulty paying {$1700.00} a month ... how can I afford {$2100.00}
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| 08/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XXXX XXXX I went to XXXX XXXX community to put a deposit on a townhouse that is being built and to be completed by XXXX or XX/XX/2019.
XXXX XXXX Went back to XXXX XXXX to meet XXXX the loan officer from Loan Depot to get pre qualified. I am already pre qualified with my own lender, how ever part of the process to buy a home with XXXX XXXX is to get pre approved by their preferred lender Loan Depot. I filled out the loan info with XXXX. Was told it's good to go. Got a disclosure packet and was told by XXXX that she would send us a link to upload financial documents so we can get our pre qualified letter to the builder to sign docs and get into contract.
XXXX XXXX After many reminders to XXXX she sent over the link to upload documents and also sent a loan quote. She also sent of a list of debt to be paid down to 30 % ( my debt is 25 % usage which is under 30 % ) XXXX XXXX, I had a family friend become a co borrower to help get the loan. All docs were sent in XXXX XXXX Back and forth emails and text trying to get answers as to if I am pre qualified, finally on XXXX XXXX I get a call from XXXX saying that everything looks good she is going to send the pre qualified letter to XXXX XXXX builder. It took 5 days for XXXX to say we are pre qualified.
XXXX I go to XXXX XXXX to see the homes one more time and to talk to the office staff. The staff told me they talked to XXXX and they are waiting for the pre qualify letter to start the process to get into contract. I was given a welcome folder and congratulations letter. Later that evening XXXX called and said we don't qualify. We are 4 % over ratio.
XXXX XXXX I emailed and text XXXX several times asking what the numbers were and what is the 4 % off so I can fix it. No answers XXXX I called XXXX XXXX office staff and told them I can't get any answers from XXXX , they reached out to her she then emailed me a drastic change in numbers, that I have to pay off my debt to XXXX balance, that our co borrower also has to pay hers off to XXXX balance and quoted us the highest interest rate of XXXX and highest PMI of {$870.00}. Things went from paying down credit to 30 % to paying down to zero balance ( side not my XXXX report says I am at 25 % usage which is under 30 % ) and to the highest rate and numbers on the loan.
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| 12/12/2018 |
Yes |
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- Trouble during payment process
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Web |
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The consumer has a XXXX XXXX XXXX XXXX XXXX XXXX and is trying to have their escrow payments and withholding adjusted accordingly.
The lender has been unwilling to work with the consumer to resolve the issue.
XX/XX/2018 : XXXX XXXX XXXX XXXX XXXX XXXX date.
XX/XX/2018 : The Property Appraiser was emailed the award letter and confirmed receipt via phone.
XX/XX/2018 : The consumer contacted Loan Depot via phone and was informed that all required actions had been taken by the consumer to ensure an accurate real property bill. The XXXX letter was initially provided to Loan Depot at this time.
XX/XX/2018 : The consumer contacted Loan Depot via phone to ensure a proper real property bill.
The consumer emailed the XXXX XXXX XXXX XXXX letter again because they were informed at this time that the letter was never initially received. The consumer confirmed receipt with Loan Depot via phone.
XX/XX/2018 : The consumer received a letter stating they required a copy of the tax bill. Loan Depot asked that the real property tax bill be faxed to XXXX, which it was.
XX/XX/2018 : The consumer called Loan Depot to confirm receipt of the faxed real property tax bill as the lender requested. Fax confirmations were retained.
When the consumer contacted Loan Depot the employee who only identified himself as, XXXX XXXX informed the consumer the fax was never received and the consumer needed to correct the discrepancy with the county.
The consumer told the Loan Depot employee that the county officials had informed the consumer differently. The consumer tried to explain the letter received from Loan Depot to the employee but the employee was dismissive and uninterested in his companys correspondence.
When the consumer asked when the over withholding of escrow overage funds would be returned, the employee stated that they would not be.
At this time the consumer asked to speak with a supervisor. The employee became hostile and began to verbally assault the consumer.
The employee refused the consumers request to speak to a supervisor and then hung up on the consumer.
Enclosed please find the XXXX XXXX award letter and copies of the emails sent to the property appraiser and Loan Depot.
The consumer has NEVER been late in paying any of his mortgages.
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| 03/03/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I contacted Mortgage Masters, and started working with XXXX XXXX around the beginning of XX/XX/XXXX, I have text messages and emails confirming that i sent her my pay stubs, XXXX forms XX/XX/XXXX and XX/XX/XXXX, hud forms from purchase of my house, I sent her all the forms she needed, and had employment and credit score checked by XX/XX/XXXX - on XX/XX/XXXX I signed the disclosures and was told everything was approved, the appraiser came on XX/XX/XXXX and completed the paint scraping ( needed to sign off on appraisal ) on XX/XX/XXXX and closing set for XX/XX/XXXX, the closing was then changed to XX/XX/XXXX, as XXXX XXXX lost my XXXX, pay stubs, and mortgage/bank statements, I faxed these items again, and the closing was then set for! XX/XX/XXXX, I found out that XXXX XXXX XXXX no longer with Mortgage Masters and XXXX XXXX would take over, again they were claiming they need XXXX and other financal documents again - I told them I had faxed all the info repetedly and was not going to fax again, I then shared my concerns for identity theft with all these documents being lost with XXXX and her boss XXXX XXXX , they told me not to worry, that there computers are safe, and they have no worries that XXXX XXXX held on to my personal information.
so again I was scheduled to close XX/XX/XXXX XXXX XXXX told me all they needed to close was the appraiser signing off that paint had been scraped and cleaned up, the appraiser came out and signed off on the appraisal XX/XX/XXXX.
every time I speak to the mortgage company they keep saying they are still waiting on employment verification or need pay stubs before they can close.
so I have been trying to refinance my home for 4 months and I keep getting the run around with lost info, and employment verifications, as I have been on XXXX for a XXXX, the mortgage company keeps bringing up things about my XXXX and making the hold up seem like its related to my XXXX leave, and I dont see what my XXXX has any thing to do with my refinance, if the mortgage company was professional and wasnt loosing my info repeatedly, my mortgage refinance would have been closed and completed, before any of my XXXX started - but the company keeps stringing me along and now its been 4 months that I have been working on refinancing my home
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| 10/30/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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I recently sold my home at XXXX XXXX, Washington MI XXXX & paid off my LoadDepot mortgage.
I refinanced my home with LoanDepot in XX/XX/XXXX. I contacted LoanDepot in the summer of XX/XX/XXXX when I received notice from HUD that during my refinance, their title company FNTitle, missed a lien on my property for {$37000.00} filed in XX/XX/XXXX when I went through a modification. HUD demanded payment in full. XXXX advised this lien was forgiven when I contacted then for a payoff to refinance. XXXX advised since I had made my payments on time for a minimum of XXXX years, HUD had forgiven the portion set aside. The HUD representative I dealt with, advised XXXX had been telling everyone the same thing. XXXX did not disclose the lien on LoanDepot 's closing statement. Both these actions made me believe I did not owe this money. I sold my home in XX/XX/XXXX, and was also surprised that XXXX company missed XXXX {$15000.00} lien filed in XX/XX/XXXX by my ex husband, XXXX XXXX My ex had told me he wrote this debt off but obviously did not as I had to pay THAT LIEN as well when I closed on my sale of my XXXX home. Had either of these liens been disclosed or acknowledged by me, on the closing statement, I would not have completed any refinance on my home with LoanDepot or any other company. Needless to say, I would not have QUALIFIED for any refinance had these debts beed discovered and/or disclosed. I paid LoanDepot, {$7300.00} to refinance my home for which I did not qualify. This amount included {$860.00} for a title search to their title company for which I was not named as an insured! I also paid an attorney {$970.00} to try and fight the HUD debt which also failed.
At this time, I am requesting a full refund of my closing costs as LoanDepot did not disclose these liens and did not disclose or process a full title search, I paid for. I believe LoanDepot did this intentionally to collect {$7300.00} in funds for refinancing. A title company missing one lien on a property might be a mistake, however unacceptable. When they miss XXXX liens on a property, I believe I have been a victim of fraud. I contacted LoanDepot on XX/XX/XXXX to request a refund of my closing costs and gave them until XX/XX/XXXX to reply. To date I have only received an acknowledgment
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| 04/20/2022 |
Yes |
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- Trouble during payment process
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Web |
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we refinanced with loan depot in XXXX XXXX XXXX for the amount of {$120000.00}. our home burned and we lost 100 % of everything we owned on XX/XX/XXXX XXXX our insurance company XXXX XXXX promptly paid {$120000.00} in XX/XX/XXXX. Loan depot did not apply that payment until XXXX XXXX XXXX we were in XXXX XXXXXXXX bankruptcy at this time making on time payment through the bankruptcy trustee. loan depot filed a revised claim stating that they were owed {$5500.00} after the insurance check was applied. however after asking for a complete mortgage history from loan depot and reviewing it the balance as of XX/XX/XXXX was {$120000.00}. we there for were again making payments through XXXX XXXXXXXX bankruptcy on the supposed {$5500.00} that they claimed we owed. we paid that until XX/XX/XXXX and we dismissed our case. on XX/XX/XXXX Loan Depot through their attorney filed forclosure int the amount of {$120000.00}. we contacted their attorney and informed him of this situation. he did nothing with the case. we then began working with loan depot trying to get a solution to this we could get no answers from them at all other than we were in forclosure, we filed for modifications, it took allmost 2 years to get one when we finally did we made our payments on time, when our final paperwork came due it was received late due to no fault of our own. our state was in a governor declared state of emergcy and XXXX XXXX did not pick up from the drop off location for quite some time this was of no fault of our own. the kicked us out of modification due to this. their attorney then filed to modify the amount of money that they claim we owed. we began working with their attorney trying to get answers, we feel nothing is owed once we had an attorney look over the complete mortgage history in fact we feel like we are owed. todate XX/XX/XXXX their own attorney still has no answers, they are still trying to rack up fees for pmi, inspecitons, intrest and so on. they have been paid approx. {$130000.00} on a {>= $1,000,000} loan. misapplied our insurance check, and still will not give us answers, this has caused us much undo stress, mental stress, loss of sleep and turmoil. not to mention the hours upon hours of dealing with this nightmare. we want a mortgage release asap
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| 03/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Our property taxes were due by XX/XX/XXXX. Loan Depot paid a portion of the taxes in XXXX but did not pay the total amount which made us delinquent on our taxes for XXXX tax year. We were contacted by the XXXX XXXX of the shortage and that we still owed {$7500.00} since Loan Depot only paid {$3700.00} of a {$11000.00} bill.We relayed this information to Loan Depot in the manner below is the email we sent to Loan Depot : THESE ARE TWO EMAILS WE SENT TO THE EMAIL THEY SUGGEST WE CONTACT : XXXX # 1 To whom it may concern, My husband XXXX XXXX and I spoke to a customer service rep on XX/XX/XXXX, about our taxes not being paid in full, we were told to fax the XXXX TAX STATEMENT we received to XXXX, this was done on XX/XX/XXXX. We called back and it had not shown that it was received, and we were told to also send this email with the XXXX TAX STATEMENT, which is attached.
Please let me know if there is anything further on our end that needs to be done.
Thank you, XXXX XXXX XXXX & XXXX XXXX THIS IS THE SECOND EMAIL WE SENT THEM AND GOT NO RESPONSE : # 2 To whom it may concern, We are requesting that we be reimbursed for the {$670.00} that we were penalized for taxes to XXXX XXXX, TX not being paid in full for XXXX.
My husband XXXX XXXX and I spoke to a customer service rep on XX/XX/XXXX, about our taxes not being paid in full, we were told to fax the XXXX TAX STATEMENT we received to XXXX, this was done on XX/XX/XXXX. We called back and it had not shown that it was received, and we were told to also send this email with the XXXX TAX STATEMENT, which is attached. The taxes were still not paid and a penalty was applied for the amount of {$670.00}, this penalty was assessed while we still had a mortgage loan through the Loan Depot. There has been no communication and we were told by your customer service rep that the penalty would be taken care of and reimbursed through Loan Depot 's mortgage company.
This has caused a major hardship on our family due to the negligence of your organization for the second year in a row! We hope to get this issue resolved, if this is not handled through your mortgage company we will have no choice but to file a complaint with the Consumer Finacial Protection Bureau ( CFPB ).
Thank you, XXXX XXXX XXXX & XXXX XXXX
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| 03/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I have a complaint regarding the loan process for our cash out refi with Loan Depot. The initial loan estimate was inclusive of a XXXX point lender credit, with a locked interest rate. This lender credit was taken away during the pending approval process, outside of the legal time period.
The appraisal did not come back as high as anticipated, so the loan value was adjusted. We requested a little time ( a week and a half ) to decide if we were going to pursue the loan with Loan Depot. During this time period, my loan officer 's boss ( XXXX XXXX ) contacted my and tried to pressure me into deciding before I was ready, as I was " costing him money since the funds were being held for our loan. " I told him to leave the loan as pending, and I would decide next week ( still well with my locked period and giving ample time for the underwriters to review ). It was them he called my husband, pressuring him to decide for us and essentially taking a condescending tone toward me.
We did decide to go ahead with the loan. Hours after I told the loan officer, XXXX XXXX, XXXX XXXX closed out our original loan and opened a new loan, revoking the XXXX point, costing us another {$1500.00} in closing costs. When I asked the loan officer, she said she would ask to get that credit back on. It took 4 days to get back, and she said her boss ( XXXX XXXX ), and his boss both said no. I asked as to why, and I was told the LTV ratio changed from 75 % to 80 %. This was not the case, as the initial anticipated value of the house was XXXX to XXXX and the initial loan was for XXXX ( this is not an LTV of 75 % ). When I pressed her on this, she then said there " was no margin, '' but wouldn't explain further. I asked for all of this in writing in an email, but she declined.
There is no legal, valid reason for the credit to be removed. The lender was outside of the legal time frame to make adjustments ( 3 days ). Our appraisal came back on XX/XX/XXXX. The updated loan estimate ( and removal of the credit ) was sent on XX/XX/XXXX. All of this is documented. We were advised from legal that there is a time period that adjustments to credits and points may be made, and that this was well outside of it.
This was bait and switch pricing, and it was poor.
|
| 05/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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XX/XX/2023 Consumer Financial Protection Bureau To Whom It May Concern : I hope this email finds you well. I am writing to raise my concern regarding the recent experience I had with LoanDepot during my mortgage application process. I believe that the lender 's actions violate several regulations under the Consumer Financial Protection Act ( CFPA ) and other federal and state consumer protection laws.
Specifically, LoanDepot has used an unfounded reason " lack of sufficient fund '' to decline my loan application and failed to provide reasonable explanation and support ( I had provided $ XXXX deposit statement in my bank account for $ XXXX downpayment needed ), even though CFPA entitles applicant 's right to obtain such information from the lender. Meanwhile, LoanDepot requested a future document ( NEXT month mortgage statement ) from me, which did not exist at the time of their request. Despite my efforts to provide alternative documentation, the lender refused to consider my application any further. I believe that this requirement was unreasonable and deceptive, as it created the impression that the document was necessary when it was not.
Furthermore, I have been made aware of a recent statement made by LoanDepot 's lawyer, who asserts that consumer protection laws do not cover investment properties and that the lender can demand any document they choose from loan applicants. I believe that these statements are completely inaccurate, and the lender 's actions are in violation of several regulations and standards. Also, I find the lawyer 's threat to prevent me from continuing with my CFPB complaint is unacceptable.
As a consumer, I have suffered significant financial and emotional harm as a result of LoanDepot 's actions, and I am requesting that the lender abide by regulation rules, correct any mistakes, and compensate me for any losses incurred.
I am respectfully requesting that the CFPB investigate this matter and take appropriate action to hold the lender accountable for their actions. Additionally, I would appreciate any information on my rights and options as a consumer in this situation.
Thank you for your attention to this matter, and I look forward to your prompt response.
Sincerely, XXXX XXXX
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| 07/05/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
|
Early XXXX - I began searching for a lender early XXXX through XXXX and on my own.
XXXX XXXX - Contacted by unknown LoanDepot representative on XXXX XX/XX/XXXX XXXX - Contacted by loan officer at LoanDepot on XXXX XXXX for " special rates '' XXXX XXXX - Submitted soft credit application on XXXX XXXX to obtain credit worthiness and rates XXXX XXXX - I provided a home value estimate according to XXXX, $ XXXX, loan officer put $ XXXX XXXX XXXX - Directed to sign welcome documents XXXX XXXX - I was not provided an option for Rate lock and was directed to sign Loan Float as only option.
XXXX XXXX - Provided requested financial statements XXXX XX/XX/XXXX XXXX - Provided notice that my wife 's name was mispelled on the original title to prevent complications and notify to work issues.
XXXX XXXX - Received conditional loan approval XXXX XXXX - Received notice to confirm vesting name/statement XXXX XXXX - Notified Processor of name error and provided correct name/statement XXXX XXXX - Received 1st closing disclosure documents with incorrect name ; initial {$25.00} XXXX - Received 2nd closing disclosure documents with incorrect name ; revised {$25.00} XXXX - Notified LoanDepot that the name was still incorrect and that disclosures for my wife were coming to me instead of her.
XXXX XXXX - Received 3rd closing disclosure documents with correct name, revised {$29.00} XXXX - Notified LoanDepot I would be geographically separated from my wife, so I would need to schedule signing before XX/XX/XXXX XXXX XXXX - Received 4th closing disclosures ; $ again revised XXXX XXXX - Received 5th closing disclosures ; $ again revised XXXX minutes apart ) XXXX XXXX - Notified via voicemail of the option to sign with notary XX/XX/XXXX or XX/XX/XXXX XXXX XXXX - Contacted loan processor to schedule notary on XX/XX/XXXX ; loan processor said I could not schedule for XX/XX/XXXX because closing disclosures were not signed.
XXXX XXXX - Notary arrived at home for wife to sign ; notary unable to explain details of Closing USA docs, wife signed title docs, notary left XXXX XXXX - Notary arrived at separate location for husband to sign ; documents did not match ; notary unable to answer on behalf of Closing USA ; documents unsigned ; notary left
|
| 11/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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|
I XXXX XXXX am a resident of the state of Oklahoma. Over the past two years, I went through a divorce where my financial affairs were thrown into conflict. Upon the completion of this divorce, and after assets were split, whereas I had no choice but to dissolve a retirement plan, I was damaged from serious Internal Revenue Service fees and penalties. My mortgage was behind, and eventually my affairs got better. In XX/XX/XXXX of this year I retained a law center that specialized in financial workouts where a bankruptcy petition would become necessary. A modification package was requested as it was stated in a letter from the Firm, ( See Attached ) that I desired to start making payments on my mortgage and to modify the current mortgage, hopefully at a reduced interest rate.
This past Sunday, XX/XX/XXXX I was served with a foreclosure action. I was stunned as the original request for a modification package was ignored. There was an email on the legal letter showing an email where the modification package could be emailed, XXXXXXXXXXXX.
Since Oklahoma is a judicial state, I believe that I have no option but to defend against this foreclosure. When the letter of XX/XX/XXXX was mailed and received, there were protections under the revised Fair Debt Collection Practices Act of XX/XX/XXXX. At the time the notice was given of my changed financial situation, my rights on a cease and desist on any foreclosure action was a reality.
I recently received a call from a representative of Loan Depot requesting a payment on my mortgage, where this representative stated that once I made this payment, my modification would be approved without any input from my attorney. I stated that all calls then should be given to the Firm instead.
I respectfully request the Consumer Financial Protection Bureau to review this complaint and forward to Loan Depot, since this egregious foreclosure action will only add to unnecessary stress as well as additional legal bills. I request that my modification package be sent to the email address immediately.
The foreclosure action should be retracted immediately, and I desire a timeline to submit all my financial documents to procure a modification on my mortgage within federal FDCPA guidelines.
|
| 12/29/2020 |
Yes |
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- Trouble during payment process
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|
Web |
Older American, Servicemember |
|
LoanDepot.com, XXXX XXXX XXXX XXXX XXXX, NJ XXXX RE : Loan Number ... XXXX On XX/XX/2020 I paid my first payment on my loan of {$2700.00}, due on XX/XX/2020. It was deducted from my Bank account by electronic funds transfer ( EFT ). On XX/XX/XXXX their system automatically deducted an additional {$2700.00} payment and treated it like it was a regular mortgage payment, deducting for interest and escrow.
I tried for weeks to get my money back by calling them and sending messages, but I still have not received a check or EFT refund of {$2700.00} as of the date of this letter. Two agents told me that the funds would be returned by EFT and the rest said that the check was mailed on XX/XX/XXXX.
Finally, on XX/XX/XXXX a supervisor called me. He said his name was XXXX with an employee ID of XXXX. He said that a check had been mailed to me on XX/XX/XXXX but offered no proof that a check had actually been mailed. He suggested to me that I call my bank and ask them to stop payment on the XX/XX/XXXX overpayment. I told him that I thought it was probably too late to do that, but that I would try. He agreed to call me the next evening to follow-up.
I called my bank on XX/XX/XXXX and they stopped the payment immediately and refunded my {$2700.00}. That evening XXXX called again, and I told him the good news. He said that he would simply put a stop payment on the check and that I didnt even need to return the check, if in fact I ever received it. I thought that was the end of this nightmare.
Today, XXXX XXXX, I looked online at my account and discovered that their automated system is now saying that I missed the payment of XX/XX/XXXX and that I am 24 days late on my payment.
I paid my XXXX monthly payment on XX/XX/2020. They have not returned any money to me.
To avoid having their system charge me with a late payment, I submitted a payment on XX/XX/XXXX, to be paid on XX/XX/XXXX. Again, their system has deducted the payment twice, apparently because their system has recorded that I never paid my XX/XX/XXXX payment. This is a nightmare.
There is no one I can call at the company to correct these problems. The company has taken on too many clients and does not have trained staff to correct problems with their system.
|
| 06/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
This is a scam against consumers during the early stages of covid19. I applied for refi with Loan Depot on XX/XX/XXXX, however due to lack of response and service from the loan officer XXXX XXXX, I escalated the issue to his boss XXXX XXXX. The issue is that the appraisal fee of {$490.00} was charged to my credit card when the loan docs state {$470.00}, fist mistake. An appointment was made for XX/XX/XXXX, when no one showed up I inquired about it and XXXX stated that the appraiser did a `` drive by '' and no interior inspection was required and due to social distancing protocols. This is where I feel this company is shady and should be investigated. Per XXXX I would be credited {$490.00} towards closing costs and not a refund to my credit card. Fine, but then the rates went down again and I received a proposal from a competitor which I then forwarded to XXXX to give him an opportunity to o see if he would consider a match and that's when he went silent so I had to escalate to his boss Mr XXXX. Mr XXXX took my information and said he'll see what he could do. Three days later her returns another proposal that while it gave me the percentage I wanted, it was going to tack on a larger amount to the loan which I did not want, so needless to say, I went with the competitor which completed a full appraisal and a higher value to my home. So Mr XXXX handled the reimbursement which was only {$95.00}, I explained that he had it wrong and it was supposed to be a {$400.00} reimbursement and NOT {$95.00}, that is what the `` drive by '' appraisal was supposed to be. The Disclosure lumps all the fees in one line, line L of the disclosure so who knows what all is lumped in there as the total was {$3500.00}. When I inquired with Mr XXXX about the amount, he stated that the appraisal company, XXXX, sent a voucher for {$400.00}. So, I went to XXXX to ask WHO was responsible for the reimbursement and received a response from XXXX XXXX who stated that it was Loan Depots and she forwarded my request to a manager, XXXX XXXX, in the appraisal dept, that was XX/XX/XXXX, I have yet to hear from her or anyone form Loan Depots appraisal dept. Included with this complaint are all of the related documents and communication between us.
|
| 03/07/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Greetings, I've spoken to numerous representatives and supervisors at Loan Depot about 2 short mortgage payments which they informed me could not be processed and would send the payments back to me in a form of a check. We have been dealing with this issue since XX/XX/XXXX. I received check # ( XXXX ) in the amount of {$1800.00} recently on XX/XX/XXXX and the other check ( XXXX ) which was issued on XX/XX/XXXX was supposed to be stopped & reissued I was told by a rep ( XXXX ) I would receive my check by XX/XX/XXXX. On XX/XX/XXXX I spoke with XXXX who informed us that my check was still in a suspension account. At that point I asked if I could just make a payment for the difference so that they could process the payment in full. I was told they would be able to accommodate my request. We made a payment over the phone in the amount of {$95.00} to ensure the full loan amount of {$1900.00} would be applied to my XX/XX/XXXX mortgage payment. They assured me they would wave all late charges. The situation was still not resolved I called again and spoke with a Rep name XXXX ( sorry for the spelling error ) he informed me that the misapplied funds were not put into their system correctly to fix the issue. He then assured me that he could fix the problem because it was just a clerical error. He stated it was a matter of putting in the correct code. I asked to speak to a Supervisor he told me XXXX XXXX was going into a meeting and not avail but they would fix the issue. On XX/XX/XXXX I spoke with XXXX XXXX who stated he was a supervisor he acknowledged he understood the situation asked us to give him the opportunity to correct the issue before we went ahead and pursed legal matters. He stated he would make sure the misapplied payment would be applied to my XX/XX/XXXX mortgage payment. All late fees that were assessed would be reversed any negative reporting to my credit would be reversed. I asked for all of this in written which he said could not be given. I asked for an email address he said he would give me that either. I've called to ask for a corporate number which they say they don't have. I've been transferred and hung up on numerous times. XXXX has not called me to make sure this situation gets resolved.
|
| 04/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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We refinanced with loan depot in 2021. My first payment was due on XX/XX/XXXX which I made, but there was an issue with them applying the funds correctly. When I noticed the issue on XX/XX/XXXX, I submitted a secure message to loandepot asking for them to look at my account. They advised me at that time I should not make partial payments ( every two weeks ). I agreed I would not do it again and they replied to me that they posted my payments for XXXX on the XXXX. They stated my next payment due was for XXXX XXXX. I have been paying on time on what i thought was current payments this entire time. Fast forward to XXXX, where I receive an email from loan depot that they now accept partial payments. I did partial payments, come to find out they did not accept them unless you were two months ahead. I start getting collections calls because they said I was 2 months behind which is not the case. I was treated horribly and lied to by one of their reps. They told me I had a escrow shortage and my payment would go from XXXX to over XXXX and the lady was awful on the phone when I asked for proof. I then talk to a manager who says you do not have an escrow shortage she lied to you. Then I find out that they never posted my XXXX payments correctly and had me reflecting as delinquent for XXXX. I then get a check back in the mail for {$670.00}, I called and had it posted to my account immediately and I was advised someone would keep an eye on my account, so it did not get posted negative to the credit reporting agency. I escalated the issue with my XXXX payment, and I keep getting push back from the company saying I never reached out which is not the case. Had they fixed it correctly like they stated to me I would not have been a month behind this entire time. Now they are refusing to help fix the issue, and I have no idea where the {$1300.00} I paid to them in XXXX got applied. We had a ton of issues at closing too that they attempted to resolve but we were so frustrated we just gave up. This experience has been nothing short of a nightmare. I want them to fix my XXXX Payment, and i want the negative reporting removed from my credit and my husband 's credit. I should be reflecting due for XXXX and that needs fixed.
|
| 12/06/2023 |
Yes |
|
- Closing on a mortgage
- Delays with the closing process
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|
Web |
Servicemember |
|
I am in the process of selling my home. It has an assumable VA loan and the mortgage is held by Loan Depot. I had a buyer sign an contract to buy my house and assume the loan on XXXX XXXX. Loan Depot received the Loan Assumption Application from the buyer on XXXX XXXX ( verified through their customer service ). I have contacted Loan Depot multiple times over the last three months for updates and they continue to say they are 'working on it '. They will not provide the name or number of the loan specialist working on it and when I have gotten a return call, the response it always, we are working on it. On XX/XX/XXXX, I created a help ticket with the VA as there was still no update with firm dates from Loan Depot and we were to the 45 day point from Loan Depot receiving the loan application. Per VA Circular XXXX the Loan should have been approved ( or denied ) within 45 days of receipt. Both the VA and I reached out and were told the loan would be processed NLT the XXXX of XXXX. It was not until XXXX XXXX that the buyers received a message from Loan depot saying they received conditional approval for them to assume the loan. Since that time, I have asked for updates and a firm closing date, and have received nothing. Last week, XX/XX/XXXX, I called for an update and filed a complaint in the Loan Depot system. I have not received communication from them since and called today to follow up. I was told the complaint was opened yesterday ( XX/XX/XXXX ) and they loan was 'at Stage 3 and with the VA for approval '. I then contacted the VA this morning ( XX/XX/XXXX ) and they have nothing in the system from Loan Depot other than the answer to the initial VA inquiry on XXXX XXXX saying Loan Depot would provide an update. the loan is not 'with them'..
I have extended the date of closing on my new home twice and now risk losing it as we can't get a firm closing date on the assumption of my current house.
Finally, when calling today, Loan Depot told me they would not update me again until the XXXX of XXXX ( another 3 weeks ). This process should have taken around 60 days and we are now at the 90 day point with no end in sight. I am looking for assistance to get this loan finalized so I can move on. Thank you.
|
| 10/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I reached out to loan depot on XX/XX/2020 and spoke with XXXX XXXX. I gave her all of my information to refinance my home loan she got me an interest rate of XXXX. The following day another lady I had been trying to get ahold of called me back and got me a rate of XXXX with a buy down cost of XXXX. Well of course Im going with the lower rate, so I left a message and emailed XXXX to let her know Id found a better rate and was choosing to go with my local agent. She called me back later in the afternoon on XX/XX/XXXX and was very snotty and condescending. She told me she had spent a good deal of time with me the day before and that when she got my message she matched the rate and told me Id be getting XXXX cash at closing thats just how it worked out with the new rate and Id ruin her weekend if I didnt stay with her. I should have gone with my instincts but she was very pushy and made me feel bad so I trusted her to keep her word. I called her again on XX/XX/XXXX since the numbers I was receiving for fees wasnt adding up to my local agents totals which I had sent to her. She assured me the XXXX would be credited to my loan total since nobody wants cash at closing she said, but she couldnt look at my file at that time since the processor was in the loan now. Turns out she lied about the XXXX to keep me and instead of charging me the XXXX for the buy down she charged me XXXX. Then at closing I had to pay closing XXXX XXXX! I emailed the processor XXXX XXXX, asking him why I had to pay when I was told I didnt have to pay anything. His response was I should not of had to pay anything at closing and I asked him where my XXXX were to which he said he knew nothing of a credit but included zsaleh in the email to get an answer. The following day XXXX sent me an email that she was confused by my question to which I told her if she was so confused she should go back and listen to our recorded conversations. She then sent back the following day and a Friday, that she thinks she knows to what I was referring and that I was mistaken it was just an estimate. Lies!! Then they funded first thing Monday so I couldnt cancel. I filed a report with the better business bureau to which I have heard nothing.
|
| 10/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I am or was refinancing my primary residence at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX. I locked my rate and submitted my loan application on XX/XX/XXXX. After constant delays and hiccups Loan Depot set a traveling notary to our house to sign and notarize documents/signatures. on XX/XX/XXXX they emailed me stating they all the documentation in underwriting with our signatures for final review ( Im a licensed XXXX year XXXX XXXX XXXX in XXXX XXXX, XXXX and also in XXXX since XX/XX/XXXX ). On XX/XX/XXXX I received an email that we funded and would be closing the same day. After that there was no indication or communication that the Deed ( s ) were recorded. I have been checking my bank to verify my loan being paid off which usually shows up within 24 hours and saw nothing on-line on Loan Depot 's website? I have emailed every one I could get a hold of via email and telephone and I finally pulled a Closing Disclosure off their website today. My loan is still in place 1 week later with my existing lender XXXX XXXX, the XXXX XXXX XXXX XXXX that was supposed to receive the 1st installment payment out of the refinance has received now payment. Furthermore, XXXX XXXX Bank has not received any contact or payment for payment of the existing 1st Deed of Trust. We have received nothing in the mail. I have contacted every one I could at Loan Depot. They do not respond with the exception of the lending department manager yesterday called me and stated they do not have the money on hand, but the deal has closed. Im a XXXX year XXXX XXXX XXXX and have never heard of a deal closing with no previous debt paid off, the Deed ( s ) recorded and a final HUD1 ( Closing Dispersement ). I am concerned that Loan Depot may have funded the loan and kept the money and/or misappropriated to another borrower or never funded and actually closed and my exposure of either of these scenarios is potentially have one unrecorded loan accruing interest in our names and us not knowing where the money is located in addition to our existing mortgage accruing interest at a much higher rate at the same time and our 1st installment property taxes being delinquent or being paid twice and then trying to collect the monies?!
|
| 06/11/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
In early XX/XX/2021, l told my mortgage company that l wanted to come off the covid19 forbearance. They advised me that because l had an escrow shortage of XXXX}, if l did not pay it in full, my payments would jump to {XXXX} from the {XXXX. So on XX/XX/2021, l paid them XXXX} to be applied to the shortage. Unbeknownst to me, they never applied it to the escrow shortage. They then told me that my next payment was due on XX/XX/2021. They then sent me an agreement, whereby some XXXX} that had accrued during the Covid19 forbearance would be added to the back end of the loan balance.
On XX/XX/2021, l sent a payment of XXXX for that month 's payment. They then advised me that my first mortgage payment post forbearance was due on XX/XX/2021. I asked them to apply the XXXX they received on XX/XX/XXXX to my XXXX payment.
On XX/XX/2021, l sent a payment of XXXX for that month '' s payment. Then l get a letter on XX/XX/2021, advising me that l owed XXXX and XXXX 's payments. I then called and spent almost 2 hours on the phone with them seeking clarification. They then advised that l only owed XXXX 's payment, because the XX/XX/XXXX payment could not apply to XXXX because it was made before the finalization of the forbearance settlement.
Then they referred me back to the Escrow department. After much wrangling with them, a gentleman finally agreed to ask that the XXXX} apply to the escrow shortage, thus reversing my monthly payments to {XXXX}. That was after some 8 calls to them and more than 10 hours on the phone. When l asked him about the {XXXX} total payments they were holding, he told me he could only talk about escrow and referred me back to the previous department.
There, after another marathon conversation, the gentleman told me that if l did not make a payment for XX/XX/2021, l would be reported to the credit bureaus. Mind you, they still haven't accounted for the XXXX} l paid in XXXX. When you factor the XXXX} l paid in early XXXX, l would need to make a second {XXXX} payment in XXXX to preserve my credit score. This is highway robbery. I want them to apply the XXXX} payment l gave them in XXXX to the XXXX payment and apply the payment l made in XXXX, to the XXXX payment
|
| 08/15/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
After using XXXX to check rates for mortgage refinancing in XXXX XXXX, I was contacted by multiple companies. One of these was Loan Depot. I was contacted by XXXX who requested some more information in order to give me a rate. I provided this information. He then stated that he would need to pull my credit in order to provide me an accurate rate. I said that I did not want my credit pulled. He then asked me why I did n't want my credit pulled, and I said because I was not really interested unless the rate would be less than the 2.75 % interest rate I already had. He was unable to assure me of that so we did not proceed. About two months later I received a letter in the mail indicating that Loan Depot had rejected my mortgage application and it was incomplete. I contacted the company to ask why I had received the letter, and they indicated it was because I had started a loan application. I said I had done nothing of the kind and they said they would investigate the situation for me. I then noticed on my credit report that XXXX had information from XXXX XXXX, 2017 for an inquiry. I called XXXX and they indicated Loan Depot had filed the inquiry. I indicated I had never given my permission and they said they would file a complaint with all three credit bureaus to dispute the information and get back to me in 60 days. I also requested the contact information for this Loan Depot organization. I spoke to XXXX XXXX and he stated they did show I had applied for a loan with them. I said I absolutely did not and the reason it would be incomplete was I never applied in the first place. He indicated there was nothing he could do. So I requested the legal department contact information. He said the legal department could be reached by mail at XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. I never authorized my credit report to be pulled and the information I provided to Loan Depot was never stated to be used for that purpose before I provided it. If they do not rescind their errant request which was made inappropriately for my credit report I plan to pursue legal action against them to stop them from taking other customers ' information without authorization and would appreciate your follow-up.
|
| 06/23/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/XXXX I was cold called by a LoanDepot rep, XXXX XXXX, about a HELOC loan. I had been interested in a HELOC in the past but spoke with a few local banks who said my type of income, notes receivable, required 12 months of history to be accepted as income.
I told this to the LoanDepot rep. We discussed the income situation and he said they did not need 12 months history and this form of income was fine for a HELOC. He then passed me on to another rep, XXXX XXXX. This rep was incredibly pushy and combative when I questioned their ability to accept my form of income. He confirmed it was fine. I didn't like dealing with this rep so I ended the conversation. I was subsequently emailed by a 3rd rep, XXXX XXXX. This gentlemen also confirmed my income was acceptable for underwriting after an almost 30 minute conversation going over every detail. I submitted an application and supporting documents to this rep.
I was then passed along to a different mortgage rep who called me everyday asking the status of a few different documents. I don't remember this guy 's name because it was only phone calls. Then I was passed along to a 5th and final mortgage rep, XXXX XXXX.
After several weeks of providing documents the loan was almost complete and the 5th mortgage rep confirmed my income was verified by the underwriter. LoanDepot contacted my homeowners insurance company and had them named as a mortgage lender on the policy on XX/XX/XXXX. My rep said I would getting documents by the end of the week to have notarized and the loan could by funded in early XXXX.
On XX/XX/XXXX I was notified that underwriting had rejected my form of income and that they required 12 months of history to verify the income. The same exact standards that the other banks told me, except their mortgage reps told me on the very first call instead of wasting 45 days and a hard credit check.
The lesson I learned was all of those mortgage reps were lying salesman. They had zero authority to confirm that my income was good to go for the HELOC. The 5th rep I worked with seemed OK, but the rest flat out lied and told me directly that I was solid just to get me to move to the next step in their sales process.
|
| 12/25/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
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We departed our home on XX/XX/XXXX for a 28 day vacation across the country. When we left, we confirmed that our mortgage payment of XXXX was automatically set-up through bill pay to get to LoanDepot on XX/XX/XXXX. When we returned on XX/XX/XXXX and collected our mail from the US POST OFFICE, we discovered a letter from LoanDepot dated XX/XX/XXXX informing us that the XXXX ( we always pay extra to reduce the principle ) dollar payment we made on XX/XX/XXXX was insufficient funds for the new mortgage payment of XXXX. Attached to this LoanDepot XX/XX/XXXX letter was a check for XXXX dated XX/XX/XXXX, which was a refund of our XX/XX/XXXX mortgage payment based on what we knew when we departed for vacation on XX/XX/XXXX. They then charged us an XXXX late fee on XX/XX/XXXX and sent in a late fee payment notice to my credit report. When we discovered what LoanDepot had done on XX/XX/XXXX we immediately mailed in a check for XXXX for the XX/XX/XXXX payment and corrected the bill pay mortgage payment to XXXX for our XX/XX/XXXX and subsequent mortgage payments. LoanDepot received the XX/XX/XXXX bill pay mortgage payment and applied that to the XXXX mortgage payment and told us as of XX/XX/XXXX they had not received the XX/XX/XXXX mortgage payment or late fee. We then sent a second bill pay mortgage payment of XXXX to cover the XX/XX/XXXX payment to include the late fee. They received both the bill pay mortgage payment and the mortgage payment check on XX/XX/XXXX and applied these funds to our XX/XX/XXXX and XX/XX/XXXX mortgage payments. Our issue with LoanDepot is they never sent us any correspondence via e-mail ( which we were checking daily and they have on-file ) but relied only on USPS mail which we did n't have any ability to have access to until we returned from our trip on XX/XX/XXXX. We feel we should n't have to pay the LoanDepot late fee and LoanDepot should retract the late payment statement from my credit report. LoanDepot did n't do enough to make us aware of the increased mortgage payment for XX/XX/XXXX while we were physically not at our residence. If they had contacted by both via USPS and e-mail, our payments would have been on-time and in the correct amount.
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| 05/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/XXXX I was offered a 3.625 % interest rate with an APR of 3.704 % on a conventional 20yr fixed with Lender Paid Mortgage insurance. It had no discount points applied to get to that rate. The Loan Officer had at this point gotten my Name, SS #, Address, expected mortgage, Home value, Credit score, and income. All the things you need for a true application. We locked that rate in on that day and I decided to proceed.
This was a match or beat offer that got me to leave the company that currently was offering 3.99 % interest rate with 1 % discount point, APR was over 4 %. I thought this was a great deal. After the appraisal was completed and the initial underwriter review, it was discovered that I was offered a program that I did not qualify for. I was offered an interest rate on a XXXX XXXX Home Possible, but I make way too much money to qualify for that program. None of my information had changed at this point.
Due to this fact to get the interest rate I was offered I have to pay .763 % discount points which is {$2600.00}. It took them 15 days to finally admit this mistake. Every time I followed up they would say its okay we're taking care of it, its a clerical error.
I feel this was a bait and switch tactic to get me to go with this company and get me into the process so I was unable to switch back to another company with a better deal.
Due to rising interest rates I am now unable to get the better deal a competitor was offering.
I have also repeatedly received Loan Estimates and today a Closing Disclosure with missing an/or inaccurate information. I have repeatedly provided them with the correct escrow information for taxes, insurance, and information on the Title company I would like to use. They have repeated sent back inaccurate disclosures stating their system won't update it properly.
This has also adversely impacted my ability to accurately determine what my closing costs should be and if I can afford to close.
At this point they continually have been dragging their feet on getting required documents to close and I feel they may be trying to wait until the rate lock expires to get me to back out of the deal. The rate lock expires on XX/XX/XXXX.
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| 06/03/2015 |
Yes |
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- Settlement process and costs
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Web |
Older American |
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XXXX, XXXX XXXX & XXXX ( wife ) XXXX XXXX XXXX XXXX.
XXXX, XXXX XXXX XXXX, XXXX PROCESSING CENTER Your continuous DefraudingXXXX XXXX and gouging us financially isXXXX XXXX XXXX XXXX illegal by law.
In reference to our Loan Statement dated XXXX/XXXX/XXXX which you continue to misled us about our Loan Payment Statement asking for month of " XXXX XXXX, XXXX payment was already Paid " Check No. XXXX. Plus copies of XXXX and XXXX XXXX accusing us we never paid. Now it deemed especially egregious the discourage repetition of misleading and deceiving us with your unlawful practices conduct.
Your " fraudulent conveyance or other transaction with intent to Defraud us or to defeat our credit preference, plus gouging us financially is obvious. Your Payment processing center has had been told several times about our Mortgage payment never late, nor behind in any way shape or form. But, your continuous unscrupulous, maladminister conduct with our Mortgage loan payment become a malady toward ( XXXX XXXX. XXXX ) type maladroit activity.
From the very beginning when our Loan processing started in XXXX XXXX and finally closed in XXXX XXXX, XXXX was the most extreme Maladminister and awful feelings my wife and I ever experiencing in our lives purchasing a home through so called ; .Loandepot Maladminister conduct obviously. We were paying {$1000.00} several times, until we found out Loandepot defrauding us with our Loan payment. Fraudulent conveyance information with my ( tax-exemption ; Code : T XXXX ) and also our Mortgage insurance disregarded by forcing {$100.00} on Escrow ( for Taxes and Insurance ) which brings it to {$1000.00} ; while " Praetorian '' is still our mortgage insurance. Loandepot Scheming and gouging us financially ever since. They 're still asking for {$150.00} as an overdue amount without an explicit detail.
They are not VA Lender by the way. If they are, they will follow the VA guide-lines for Veterans Home Loan Eligibility accordingly. Nothing ; but willful fraudulent scheming and, financial gouge type of Loan Depot of course.
Sincerely SubmittedXXXX, XXXX XXXX & XXXX ( wife ) XXXX XXXX VeteranXXXX ... ... With ... ..HONOR, COURAGE, AND COMMITEMENT
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| 11/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I called Loan Depot on XX/XX/XXXX to refinance my mortgage. I spoke to XXXX XXXX @ XXXX XXXX XXXX XXXX. He ran my credit report on XX/XX/XXXX and it was XXXX. I provided him with necessary documents in order to proceed with the loan. I also mentioned to him that I have solar panels and he said it would not be a problem.
On XX/XX/XXXX, I received an email from XXXX XXXX XXXX ( Production Analyst- Loan Depot ) informing me that my loan has been conditionally approved.
On XX/XX/XXXX, I received a voicemail and a message from XXXX XXXX informing me that there is a solar lien that is tied up to the property so they can't process the refinance. She sent the file back to the loan officer XXXX XXXX. I have been trying to contact XXXX but he was not returning my calls or answering my emails and text messages.
On XX/XX/XXXX, I called Loan Depot. Their representative was able to find XXXX XXXX ( XXXX ) who is a Production Manager and supervisor of XXXX XXXX. She sent an email to XXXX XXXX regarding my request for update on the refinance and other concerns.
On XX/XX/XXXX, XXXX XXXX called me saying that they were unable to roll in the cost of solar panel loan into the refinancing. He added that they were unable to continue with the refinance loan as written.
On XX/XX/XXXX, I texted XXXX XXXX to remove the hard inquiries from my credit score since they're not going to proceed with the loan.They have not done anything. He refused to remove the hard inquiries on my credit score and all he did was argue with me thru texts.
I called XXXX on XX/XX/XXXX inquiring about their lien on my property. The representative said it is under UCC1 - Uniform Commercial Code 1 financing statement. He said the lien can be temporary lifted, just send authorization letter. Loan Depot could have just called XXXX to temporary lift the lien. But they have not done anything. I have to research this myself. I haven't heard from XXXX XXXX since XX/XX/XXXX. They don't follow up and were not competent.
All I am requesting is for them to " remove the hard inquiries on my credit report ''. It dented my credit score. I do not know if I can refinance anymore or have a better chance of refinancing.
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| 12/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My wife and I applied to refinance our home 's mortgage. We were hoping to reduce the interest rate on the loan. We applied for the loan through LoanDepot. We were approved for the loan, and paid all fees and cost, including {$500.00} for the inspection. Then we heard nothing. I tried contacting the LoanDepot loan officer ( XXXX XXXX ), and he responded several times, telling me that the loan was fine, and with the " underwriter ''. Then I received and email from LoanDepot informing me they had discontinued processing the loan, and asking if I would fill out a survey describing my " experience ''. Getting ripped off for several hundred dollars is never a good experience, but it is memorable.
I immediately contacted the LoanDepot loan officer ( XXXX XXXX ) asking what had happened, and was I really out several hundred dollars. He told me they had been trying to contact me, to set up the closing, but I hadn't returned their calls, so the canceled the loan. I reminded him that I had been emailing him asking where the loan stood, with him always assuring me it was fine and in the underwriting process. If they were trying to call me there was no record of any incoming calls on my phone, the loan officer never tried to reach by email, and the time they claim they were trying to reach me was over thanksgiving week.
After expressing outrage about the horrible service and money wasted with LoanDepot, they ( XXXX XXXX ) told me if I paid some additional fees they would reinstate the loan. Foolishly I did. I never heard from them again. I tried calling the loan officer, customer service, and just the the main line, never being able to get through, leaving a message in all cases, and still never hearing from them.
My wife and I are very fortunate, and have remained employed during the COVID pandemic. We make very good salaries and have near perfect credit ( 820+ credit ratings ). We were simply refinancing ( no cash out ) and asking for less than 65 % of the home 's value. There is no reason for this loan not to have been made.
They are a black box and they have stolen several hundred dollars from me, and I have no recourse. They stink. Protect others from LoanDepot.
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| 02/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for re-finance loan with LoanDepot.com in XXXX XXXX. They started with collecting appraisal money and obtain appraisal on their own. They did not inform me the results for several weeks despite asking them and calling them for results. When I received the results, it was lower than expected. I again wanted to discuss these findings with the lender but did not get response for days. When I finally heard from lender, they required me to change the terms of the loan. I agreed to it but then it days to get response from them about next steps despite leaving voicemails and emails. When I do get response from them, they asked for additional documents even though only change in the loan was new lower amount. I provided additional document but took them days to asks for more documents. Now days has gone passed and I am asked to run my credit check again in XX/XX/XXXX because it has been too late since the original check. There has been no clear answer when the loan will be closed. The representative have been communicating very poorly. The customer service department can not get hold of anyone when I tried to call them multiple times. Anytime I call the representative, it goes to voicemail. They do no response to voicemail as they don't even listen to it. Because they agreed to provide me loan I declined other loan offers at the time. Now the interest rate has increased and I am not able to get same offers back. I would be paying thousands of dollars more over the course of the loan for going to another company. But LoanDepot is not providing any clear answers as when my loan will be closed. I am unable to move forward with other items that I have to do - such as pay off car loans and student loans as I don't want to impact my bank balance before closing. The large company - LoanDepot says their priority is customer service but I am not getting any service from you. The experience has been frustrating.
The company also added charges on the loan disclosure that were not there previously. When called to inquire about them they offered me 'compensation ' for those charge on the phone conversation. I have not seen any documents stating this compensation clearly.
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| 09/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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I received a letter from Loan Depot in XX/XX/2019 stating that I was prequalified for mortgage. Since I wanted to refinance my home to eliminate debts in an effort to lower my monthly expenses, I responded.
I spoke with a representative, XXXX XXXX, and supplied the requested information to start the process on XX/XX/XXXX. After he reviewed the information he informed me that he would not be able to assist me at this time due to my length of employment. On XX/XX/XXXX I received a call from another Loan Depot representative, XXXX XXXX XXXX, and he stated that he was more experienced with loans having these conditions and would like to proceed with the process. I agreed and provided all required information requested from myself and my wife. XXXX advised us that it would be about 30 days to completion of the process through approval, appraisal, and closing.
I received and email and a phone call from XXXX XXXX, Senior Account Manager, on XX/XX/XXXX stating that she would be my point of contact through the remainder of this process. On XX/XX/XXXX the loan status stated it was " still under review ''. Since going to underwriting on XX/XX/XXXX and the appraisal was completed on XX/XX/XXXX I requested an update from XXXX on XX/XX/XXXX. The auto response stated she was out of the office so I sent a text to XXXX XXXX XXXX asking for an update. He replied that he would check into the matter.
On Friday XX/XX/XXXX I did receive a return call from XXXX and I ask again for an update. since the loan status as of today, XX/XX/XXXX, still remains " under review ''.
She advised me that XXXX had closed the loan file on XX/XX/XXXX. I also questioned why I received an appraisal that contained photos of my home and no appraised value. Her response was, " I don't know ''. I have attached email correspondence reflecting the sequence of events which lead to this complaint.
I feel all correspondence since XX/XX/XXXX has been misleading and deceiving. Were this a loan involving another ethnicity I believe it would have been approved and funded without all the deception. Since we have been put off for so long any opportunity to secure alternate funding has been hampered.
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| 11/19/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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I am mortified.
My husband lost his job and when I am able to challenge credit reporting practices across all three agencies ; I will take my cause all the way to the supreme court if needed.
Due to the loss of income my husband provided caused all of our debts to be behind.
We have moved to a new city and planned to be in our new home by XXXX.
As we are in the homebuying process to purchase a home in my name only, I can not have any late payments on my credit to delay my home purchase.
I was devastated to find a late payment on my credit file in which the shock sent me to the hospital the same day.
I have documented proof of my hospital visit.
My original due date for my Loan Depot Loan is the XXXX of every month with a fifthteen day grace period.
Therefore, I have should have 33 days to get the payment in or it's considered late and reported to the bureaus.
According to my records my payment was made within 30 days.
I am devastated my home purchase has been delayed due to the terms of my mortgage I can not receive final approval until this late payment is removed from my credit.
Due to this error I have been forced to lease an apartment until this error is removed.
Even writing this I feel like I'm about to have a XXXX XXXX.
Please remove the late payment immediately.
For the record I intend to take my cause all the way to the supreme court for companies who are receiving interest on a loan or credit should not be able to report to the bureaus for a 30 day late payment and the repayment terms should be renegotiated with the interest paid and the remaining balance.
It's not fair to hold a person 's credit file hostage for 7 years with a late payment filing especially if a personal or household is experiencing financial hardship for any reason.
In most cases the original loan amount has already been paid in full ; it's the interest that is carrying a balance.
Companies need to stop being greedy and offer individuals relief who have paid their company handsomely in interest rates and not a 7 year sentence of injurious nature to a persons credit file adversely affecting their lives for seven long years.
Thank you.
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| 11/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I lost my Earnest Money deposit due to the Lender company ( Loandepot ) backed out on the closing day after ready to close.
I have signed a contract to buy a property on XX/XX/2021 and worked with Loandepot lending officer XXXX XXXX ( XXXX # XXXX ) on getting the loan.
I have submitted all my documents requested by XXXX ( lending officer ) including the litigation document related to the purchase property.
All the documents were submitted for underwriter approval and we got the approval on XX/XX/2021 ( Loan # : XXXX ).
As the loan contingency removal was due on XX/XX/2021, I took the confirmation from XXXX and removed the loan contingency on XX/XX/2021.
On the closing date XX/XX/2021, I was informed that the loan can not be funded for that property due to some reason ( I did not receive any official email/mail stating the reason till today ).
XXXX informed me on the phone that there's an issue with the property and they can not fund it and her assistant XXXX XXXX informed the sellers agent.
Seller 's agent issued me a demand to close and gave me 3 days to respond with a clause that I'll be loosing my deposit ( {$19000.00} ) if I don't close the transaction.
As it was clearly a miss from the Loandepot, I asked XXXX about the options to get my earnest money deposit ( {$19000.00} ).
She mentioned that she is going to work with her manager and initiate the process to refund my EMD amount {$19000.00} from Loandepot.
After continuous follow ups, I only received a reply over the phone saying its still in process.
XXXX promised me to get my deposit back saying it was completely their fault so I started looking for other properties and was working with her again.
But recently I received a call from XXXX and her manager XXXX XXXX to discuss on the XXXX refund.
XXXX XXXX ( XXXX # XXXX ) spoke to me and mentioned that he can not do anything about my deposit and asked me stop following up on this matter.
He was a bit rude and was not ready hear anything that I have to ask or say.
It was so devastating and I don't know what to do.
Its a huge amount for me and please help me with this issue in getting my money {$19000.00} back.
Thank you
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| 06/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I filled out an online preapproval application and was contacted by XXXX XXXX. She was very upbeat and positive and after I provided all of the requested information she contacted me to discuss my application. She reviewed my credit report with me over the phone and asked me why with no late payments and a strong length of credit did I have XXXX boost on my report of 4 bills. I explained I added it when I downloaded the app because the app suggested it. She told me that I should remove the 4 accounts because they were reducing the amount I could pay monthly on a mortgage. She also told me I should take out a new loan to pay of a personal loan on my credit because the personal loan payment was so high ( XXXX but I only had 12 more payments and had chosen the high payment amount to pay it off quicker ). She gave me a preapproval with desk underwriting and actually referred me to my agent who I got along well with.
We finally got an offer accepted and I paid the appraisal fee, etc. she said the loan was approved and already underwritten. That we were good to remove contingencies. She sent me closing disclosures and I waited for my signing date. As our closing date came and went she said that the loan was approved, underwriters were satisfied, but a system issue was preventing me from signing and that she had all the area managers working on it to figure it out. My agent made an appointment with her XXXX to discuss the issue because the seller had begun charging us a daily fee for not closing. At that time he told her he didnt know why I removed positive trade lines and paid off a two year old loan with perfect payment history for a new loan, but that had affected my credit dramatically and now the desk underwriting was kicking my loan out as high risk. She sent me an email with him saying the same. Luckily I had emails that showed XXXX had actually told me to do this. He worked for a week trying to find a way to close the loan, but in the end I lost the house, my {$8000.00} earnest money deposit, and now have to go out and find someplace to rent with my credit literally in shambles. I cant caution enough to be very careful using this company.
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| 03/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XXXX XXXX Started the refinance process with Loan Depot Was told that because I had a mortgage through them already, the process would be fast..
Sent all documents through the portal and was told they were all received.
XXXX XXXX No communication.. Emailed and he said to call him and he would have an update..
XX/XX/XXXX, XXXXSaid he had all information and couldn't believe the account manager hadn't been in touch..
XX/XX/XXXX Account manager told me she would call me in an hour - said almost done with the loan for closing.
Had to send all items again ( third time ) through portal and directly to her.
She said she received them again and there were sent to underwriter for review..
XXXX Same Sr. Manager asks for the same documents the 4th time..
she found my old ones, and again said my loan was underwritten and approved XXXX She said she had requested payoff and she was shooting for friday for a closing..
XXXXemailed again, and got this : recieved the payoff and have requested the hud/alta statement with the final numbers I will have this tomorrow and will call and discuss closing.
XXXX She said she would call in an hour to go over the loan ..
Never heard another word..
XXXX New Account manager- Sent paper work again ...
Got to the end, and they said they couldn't do it as I had 2 over 30 day late and 1 over 60.
I have never been late on a mortgage payment in my life and never would have been if this process would have gone as they said. There was no communication about the numbers changing on my loan even though i had paid payments.. Also called each time I was to close and was told that as long as it closes when they said I should be fine. The dates came and went and I made up the payment. This has been such a farce.. At no time did they tell me that my late payments would be going to my credit. Or of course I would have paid them. Each time I was waiting to close on my loan which each time was imminent. No it shows on my credit and I can't refinance ... XXXX town!!
I have all the emails talked about ...
And there were 2 different refinance loan numbers Loan # XXXX Wont let me upload my documents saved from emails..
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| 01/06/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I notified my mortgage lender that the State of XXXX was going to pay taxes because I am XXXX back in XX/XX/XXXX in writing per RESPA rules regarding correspondence and the lender did not answer with in XXXX days. I asked the lender to answer and to remove the taxes from my payment this request was made threw correspondence and over XXXX phone calls, including XXXX of XXXX approval letter XXXX that were sent to the mortgage company telling them the mortgage taxes would be paid for XX/XX/XXXX and XX/XX/XXXX. I asked that the impound account be removed and it was denied with no letter they told me when I called in because my loan is fha. I asked for the XXXX in escrow since the taxes are paid for XX/XX/XXXX and XX/XX/XXXX by the state and they gave me a hard time and several times told me they do n't care about only XXXX months cushion or RESPA that they have there own rules. It now XX/XX/XXXX and they told me they mailed me a check XX/XX/XXXX 16 days ago.
I did not receive a check and they told me there keeping XXXX for cushion. I have never been late and own XXXX percent of my house. They are holding more than XXXX cushions in violation of RESPA and I never received a check. They told me there billing me monthly for XXXX which includes taxes for XXXX x XXXX = XXXX which is more than XXXX cushions as the taxes have been paid for XX/XX/XXXX and XX/XX/XXXX. They told me they did n't care because they rules trump RESPA. Although I have told them I elect to have the state XXXX program for homeowners pay the taxes for 2 years so there is no need to include the taxes they want to hold the extra cash to the tune of XXXX and they have n't paid me interest. XX/XX/XXXX taxes are paid and I sent the proof so if the taxes are paid why would the lender collect the money on paid taxes? That they have proof of. Its predatory lending on the XXXX.
Where my interest on the escrow balance? The state gets the tax bill not them.
I wrote and told them everything per RESPA no letter addressed any of it from XXXX aka loan depot. Please help me I am XXXX. I have become sicker and the phone for hours for 4 months XXXX XXXX XXXX XXXX XXXX XXXX and XXXX. XXXX.
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| 04/10/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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We applied for a $ XXXX HELOC with Loan Depot to consolidate high interest accounts on XX/XX/2023. Loan Depot ran our credit reports and established our home equity amount of over $ XXXX and started the approval process. A document portal was established on their website to upload the requested documents for loan approval. We provided all documents as requested including documents that we dont feel were pertinent to the approval process. One such request was a detailed explanation of income increase from the previous year. Although we felt it was overreaching, we provided the documentation. They continued to request this task although we had uploaded it multiple times and forwarded to the email provided. Each time we thought all tasks were completedthey would add more. They kept changing the loan documentation requirement descriptions for documentation they already had. We provided more financial information than we have ever provided for any of the loans, mortgages or credit cards we have applied for in the past. My wife and I have good credit, sufficient income ( even by their conservative calculations ) and more than sufficient equity in our home. On XX/XX/ we determined after providing document after document and the time spent with no communication and no approval response that it was time to withdraw our application. The loan advisor confirmed on XX/XX/XXXX that he would withdraw the application. They advertise loan approval within 2 weeks and it was our impression that Loan Depot never intended to approve the loan and continued to make unreasonable requests to discourage us from continuing the process. As of this date XX/XX/, our loan portal with all our sensitive financial documents is still active for employee access. Since applying with Loan Depot we have had fraud and scam attempts via email and text. Based on our experience through this process they have demonstrated unfair lending practices and lack of security handling our sensitive financial information. I would not recommend this company to anyone contemplating applying for a mortgage, home equity or HELOC. It was our worst experience ever with a lending institution.
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| 10/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Since engaging with Loan Depot on XX/XX/2019, 106 days has passed and they still have not closed on this re-finance.
My loan officer, XXXX XXXX, painted a great picture of why I should go with them, as opposed to the other 5 lenders I was working with. Being an informed buyer, I do a lot of research when it comes to large purchases. The 45 day window of hard inquiries being grouped as one by credit bureaus, from shopping lenders had passed. I paid to lock in a rate, while a lender credit & rate match were being applied for, not complete.
Working in the typical window of 25-45 days to close, XXXX packaged up my loan and sent to underwriting where I guess it got lodged. I must have fallen to the bottom of the pile, as chasing him for updates, he forgot all the details. Understanding that I am one of many customers, I provided all details to get us back on track, including an appraisal transfer from another poor lender experience, XXXX. However, so much time had passed, I think the rate lock expired, and he began quoting new, much more expensive loan estimates which irritated me. He forgot the details including blaming me for not disclosing a silent second. I put the ownership back on him, as I disclosed everything from the beginning with evidence. My monthly statement and his own loan estimates that had the full payoff.
Getting more frustrated, I escalated to his manager, XXXX XXXX, by calling to provide context & including him on our email threads. Today, I don't believe anything has moved. I am considering legal action because of what I've paid in appraisal & the hard pings to my credit yielded nothing. Also, I'm being advised to go back to the drawing board to shop lenders again, further impacting my FICO score.
I feel it's reprehensible to treat customers like this, dragging things out, changing the terms after what was promised, not communicating consistently after things have been escalated.
Hopefully this serves as a warning to other prospective homeowners and the company 's leadership gets involved in cases like mine that exceed the normal timeline. It occured to me I should cc XXXX XXXX, but can not find an email.
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| 04/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX We started a short sale with Loan Depot on XX/XX/19. After having to send them the short sale package multiple times, Loan Depot has come up with a list of items that are laughable.
They are demanding a notarized copy of the broker 's license for the listing agent. This is one of the most absurd requests I have ever gotten having done over XXXX short sales in the last 12 years. The XXXX website has a complete and updated list of all licensees, and is free to anyone to look up. The XXXX no longer gives out a hard copy of a license. What does Loan Depot want exactly??? There is NOTHING to notarize. What do they want a statement saying I printed this off the internet???
Ridiculous. On to the next problem Apparently LoanDepot doesnt like the way the XXXX XXXX gives out their military orders. They have demanded the XXXX XXXX sign the orders that the homeowner printed off the internet SERIOUSLY? It was explicitly stated in the hardship letter that the short sale is being requested due to a military transfer AND- a copy of the military orders were sent to LoanDepot multiple times. Does the XXXX XXXX know LoanDepot is treating their servicemen and women like this?
Since LoanDepot has only recently come into servicing loans in a short sale situation, we have seen disturbing trends in their document requests. These are happening on EVERY SINGLE FILE WE HAVE WITH LOANDEPOT. It is apparent to me that they are currently exceptionally unqualified to be in this industry. They do not have any knowledge of Californias Bills, Laws and Statutes, and this is required if they are going to do business in the State of California.
I want them fined the maximum of $ XXXX and for them to undergo training to learn how to properly service their loans. If they are not able to perform according to California State Law, then they need to be banned from doing business in California.
CC : For ease, we are cross filing this complaint with the following organizations : 1 ) State of California Attorney Generals office 2 ) Congresswoman XXXX XXXX, XXXX XXXX XXXX XXXX XXXX
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| 05/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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On XX/XX/2022, XXXX XXXX did a hard credit pull on my credit unknowingly. I did not know that it would impact my credit negatively when I called her. I had never gotten a loan before and still to this day, never have. I did not provide consent for her to run my credit. I sent her an email about this on XX/XX/2022 after getting off of phone call with her a few days prior. She only said through phone call that it was a loan and therefore credit is ran. She declined to waive it or not report it on my credit report. I had heard about XXXX through a friend who recently bought a townhouse with his family member in the XXXX area. I even spoke to XXXX and tried to dispute this and they said that I should reach out to CFPB to file a complaint and they can use that to get this off of my credit report because I should have been told that XXXX XXXX would have to do a hard pull for this.
I have a XXXX XXXX XXXX which I received scholarships for, so I have never had to even take out student loans either. I have never had to take out a car loan as well. Therefore, more information should have been given by XXXX to me in regards to any credit being pulled as I was not aware.
It was not until I tried to apply for a XXXX XXXX credit card that I was declined for it, and I looked into my credit report after that to see what could have caused me to be declined, and I noticed the loan depot or ( XXXX XXXX ) on my credit report. I did not know anything about this until then.
I was not for sure going to become a homeowner and did not know anything about home loans when all of this happened. This is definitely a learning experience for me and I will try to be very careful in the future if I do choose to become a homeowner someday.
I sent XXXX XXXX about this through an email like I said, on XX/XX/XXXX of last year, but she did not respond. I did not use the loan whatsoever so I don't see the issue in just taking this inquiry off of my credit report. I am going to keep renting until I have a stable job and income. Right now, I am not even working as I am a XXXX XXXX XXXX trying to earn my XXXX XXXX in XXXX XXXX and also have an XXXX XXXX
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| 01/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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LoanDepot LLC : Mortgage account # XXXX, borrower name : XXXX XXXX, Call Cell # XXXX for Soc. Sec # ).
We experienced a flood in our house the day before Hurricane Ian swept through which turned off our power for 2 weeks. We tried to clean up the water as quickly as possible before we evacuated and before the power went out. However, after returning to the house, mold started to form. We were able to get a contractor out immediately. The contractor gave us an verbal estimate, we accepted, he invoiced us and we paid out of pocket. We also paid out of pocket to Home Depot for rental clean up equipment and flooring supplies. The flooring company removed the damaged carpet, treated the mold and replaced the flooring. We submitted a claim to our insurance company but as part of our mortgage agreement, any checks issued by the Home Owner 's insurance over {$40000.00} has to be sent to the mortgage company to disburse the money.
We submitted all the documentation to the mortgage company plus receipts for the above mentioned repairs totaling {$7800.00}, the endorsed insurance check for {$52000.00} and overnighted it to them on XX/XX/XXXX. They still have not dispensed any of the money to us. We are in the process of getting estimates for other work in regards to this claim, but we will not be able to pay them a down payment, because we have put so much of our own money out of pocket. They are holding up disbursing the {$7800.00} because they said they need a copy of the estimate from the flooring company even though they have a very detailed invoice with a phone number that they could have called. I also spoke with someone at LoanDepot Loss Draft Department on XX/XX/XXXX who said the detailed invoice should be fine.
I have had to take off from my teaching job to work on this issue yet again. I was luckily able to get a hold of the contractor that did the flooring and he was able to email me a printed estimate which I have just sent to LoanDepot, but I have no faith in them that they will respond in a timely fashion.
Please help in getting them to send us this money and in the future any additional money from this claim.
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| 01/11/2021 |
Yes |
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Web |
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I've already spoken with several superiors in the company, and while they may be returning much of the money lost I believe that this company is overall as sketchy as they come. Loan Depot, specifically the branch located in XXXX, FL, was the lender my husband and I went with for trying to find a mortgage for our first home. We initially were working with XXXX XXXX, but he soon provided us with a new loan associate in XXXX XXXX. My husband and I were both at what are referred to as seasonal jobs in the area, but were working on to moving into stable income. XXXX promised this wouldn't be an issue. I told XXXX my student loans for next semester needed to be processed by a certain date and she promised we would be closed in time for them to process after closing, and we didn't and now I may not be able to finish my XXXX XXXX XXXX until the fall. XXXX had specifically told us not to open ANY lines if credit so when my husband and I ( who both lack insurance ) both got injured, I broke my foot and he dislocated his knee, we refused to go to the hospital in return causing further injuries in the name of being able to get this house. Finally, after multiple extensions, our final walk through, numerous injuries, and several last minute tasks closing day was upon us. We were denied after the empty promises of XXXX and everyone we inevitably worked with due to the amount of vacations everyone kept going on. We have sustained physical, emotional, and financial damage all because we put our trust into an accredited lendor, only to find out when reaching out to the Vice President of the company that they weren't even accepting applications for people in the service industry due to COVID-19. They were full of promises they couldn't back, and no one should have to experience the pain and deceit that my husband and I have gone through with the company. They have offered to return money lost on the house, but I will still lose out on this semester and graduation and my husband and I have both harmed ourselves further by not receiving treatment for injuries out of the advice given to us by our loan consultant. Absolutely ridiculous.
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| 12/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020, I applied for a refi loan ( as well as debt consolidation ) with Loan Depot. I was repeatedly told that my application had been approved. I emailed and asked for a call-back many times from XXXX XXXX, the loan manager, who refused to call or email me back with a response unless I reached out to the loan officer.
On XX/XX/XXXX, I signed the closing disclosure document.
On XX/XX/XXXX, the closing disclosure was emailed to me again.
On XX/XX/XXXX, I emailed & requested a new loan manager who would actually work on my file. They responded that my file was ready for losing.
On XX/XX/XXXX, I was informed by XXXX XXXX that my closing docs would be available for signature on the next day, XX/XX/XXXX. I was not available on the XXXX so we scheduled for the XXXX. I was informed by the notary that the lending company had not provided the documents to the title company so we rescheduled for Friday the XXXX. On the XX/XX/XXXX, I signed the closing documents.
On XX/XX/XXXX, I received an email from XXXX XXXX requesting verification of my employment. This is 60 days after my application XX/XX/XXXX - received an email to review the closing disclosure for the 3rd time XX/XX/XXXX - checked online & my existing mortgage was not paid off & none of the other debt paid off. Called Loan Depot customer care x2 - left message. Also sent chats x2 requesting resolution. Paid my existing mortgage payment for month of XXXX.
XX/XX/XXXX - checked online & mortgage & debt still not paid off. Called Loan Depot customer care who said she would check and call me back. She called back & said the funds were wired to XXXX XXXX to pay off mortgage & checks for other creditors were fed exed to me on XX/XX/XXXX. Emailed loan officer, XXXX XXXX, and his supervisor requesting extension of 1st mortgage payment from XX/XX/XXXX to XX/XX/XXXX and refund of part of the processing fees for my inconvenience. Call to XXXX XXXX - out to lunch.
I am requesting that Loan Depot refund a portion of the processing fee for their lack of communication, lack of timely processing my file, failure to timely fund my loan, and terrible customer service!
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| 03/23/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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In XX/XX/XXXX I purchased a property in XXXX through Loan Depot. I hired a bad contractor and 203k consultant. Loan Depot paid the contractor over 96k and the contractor failed inspections with the City of XXXX. Lon Depot did not ask for a city inspection until i fires the contractor. That seemed very strange that they waited until they paid the contractor XXXX to ask for a city inspection. This has put me in a real bad stressful situation. I had to pay for things, twice, to get corrected and up to code which prevented me from finishing my property. Ive been struggling to get things done in my building and pay my mortgage for the last year. I had not missed any payments until XX/XX/XXXX. I was able to get a forebearance in XXXX because I work for the government and did not know if I would be affected greatly by the government shutdown. Now Im struggling to make payments because I have to make repairs to my home due to it not being completely renovated. For example my pipes burst due to the Polar Vortex in XXXX which cost me a lot to repair. The pipes froze because I dont have any walls up in my first unit. I had about 13 or more busted pipes. I called Loan Depot on XX/XX/XXXX to see what options I had. I was told I could extend my forebearance and they sent me a modification package which I have not received. Today XX/XX/XXXX I called to extend the forebearance and i was told I couldnt. I cant believe I was lied to. I am so upset that Im struggling due to their negligence and they wont help me. I also begged Loan Depot last year to close my fha case so I could refinance they said they would and did not do so. I am paying way more in interest than I should be and cant even refinance to save money to finish this renovation. I cant get help from other banks because my building is not completed. This has been a really bad experience. Im upset that my credit score may decrease as well. I have all of my emails from Loan Depot if needed. I also have pics of the work from the contractor that failed. I also have all my docs from the complaints I made about the contractors and consultant. I hope I can get some help!!!
|
| 11/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I purchased my first house in XX/XX/2020, regretfully with LoanDepot. During the closing they told me I and the property would qualify for an XXXX loan which we then proceeded to do. Last minute, they said they the property type doesnt qualify because its a condo. ( Its actually a townhouse community with an XXXX fee ) Based on that information I was forced to go conventional, which was very misleading and bait and switch-ish to me. And we had the loan and homeowners insurance set up based on the information they provided ( condo and conventional ). I had signed up for my homeowners insurance to paid from the escrow account, like most homeowners. A year later ( renewal time ) I receive a threatening letter from LoanDepot regarding the insurance had not been paid and needed to be right away. So unknowing I paid directly from my bank account. I then later found out ( from my very responsive loan XXXX ) that I should have never paid directly. I then reach out to customer service which is a sea of transfers to unknowledgeable reps. After weeks, found out that the need a declaration page, which I sent to them via email, fax and online upload. A week or more later, the issue is still not resolved. I then have to call again and spend hours and hours through the sea of transfers and the unknowledgeable reps, because each one tells me something different. Then make me go through the same story for them not to be able to help. So I finally found a rep that could find the many declaration pages I sent and then said the issue was property type. I dont understand how after a year that is an issue AGAIN? I received the letter on XX/XX/XXXX, its is the XX/XX/XXXXand still in the exact same spot. I then called and asked for payoff to refinance with a more customer friendly mortgage company and I was told I would receive that the same day, its been XXXX and still havent received it. I hate paying my money to people that are dishonest with me. During all this, they were still taking mortgage payments instead of rectifying the issues they have created to make my life more difficult and making me lose income.
|
| 08/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was defrauded by Loan Depot, NMLS / LICENSE ID XXXX this morning. I took Mr. XXXX XXXX, XXXX XXXX XXXXCENSE ID XXXX unsolicited call this morning around XXXX XXXXXXXX promising 15 years loan at 1.75 % interest at no cost. Mr. XXXX was made aware that I am in a middle of a refinance with XXXX XXXX for 1.875 % at zero cost for also 15 years. When I asked if he could beat that deal, he confirmed that he could do 1.75 % at zero cost. When I received the paperwork at XXXXXXXX XXXX today, I found out that I am being charged more than {$8500.00} in closing costs. When I asked Mr. XXXX to correct the loan estimate based on the promise that he himself recorded during the call with him, he said '' do not worry, my boss will approve it and will send you the revised documents very soon, no later than 15 minutes from XXXX this morning.
As I received nothing, I sent 2 emails and left couple messages to Mr. XXXX, Mr. XXXX answered around XXXXXXXX XXXX saying he is waiting for his boss who has been in 2 hours meeting. I did call your customer service to complain who also advised that neither XXXX nor his Managers were available.
Mr. XXXX did collect {$21.00} in advance for credit report and obtained my consent to run my credit based on a false promise. He also asked me to provide XXXX ' documents to show to his boss and collected personal information based on the same false promise of a XXXX cost@ 1.75 % for 15 years.
I had a horrible experience with Loan Depot back on XXXX of last year where I paid the same credit report fees and I ended up going no where.
Mr. XXXX 's call to me this morning was unsolicited and I regret that I wasted my time and took it and provided my personal information once again to an organization like Loan Depot that does not value customer service or customer rights, or abide by the regulations. I requested that Mr. XXXX does not destroy the recording of the call this morning where Mr. XXXX stated the loan details. Mr. XXXX advised that such recording is a company policy and destroying it may be tampering with potential investigation by the concerned agency.
|
| 09/22/2021 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I started the process of refinancing my house with Loan Depot, at the time of the application it was clearly communicated to the the loan officer XXXX XXXX that I have an existing second mortgage on my house, the loan officer assured me that the loan refinance process will be completed in 45 days and he locked me on a 45 day rate lock. A rate of 3.00 % was locked in with a lender credit of {$2000.00}. To my surprise 25-30 days into the loan I received an email from the loan processor stating that the company does not do subordinations and will not be able to process my loan, at this point my loan was escalated to XXXX XXXX manager for the loan officer who assured me that they will be able to do subordinations and will get my loan processed with in aforementioned timeframe. A little over two months passed by and finally loan depot was able to receive the subordination. But by this time loan depot was charging me multiple rate lock extensions even though there was no delay from my side in providing any documentation. At this point I came to the realization that loan depot was duping the unknowing customers by locking them in on short term locks and charging then unnecessary fees for rate lock extensions. At this point I escalated the issue with multiple people on multiple levels with no communication, realizing that no one was communicating back with me because I was a person of XXXX and they could take advantage of a person of XXXX. On multiple levels I was assured that some one look into the matter but because I was a person of XXXX and no one thought that my loan mattered I was passed on from one person to another. Finally after hundreds of escalations I was assured that all the extension fees would be removed and my lender credit of {$2000.00} would restored. This morning I received that my final closing disclosures and realized that loan depot did not keep their promise and shrank my lender credit to {$630.00}. At this point I find that even though Loan Depot and its manager might not be overtly discriminatory but for sure are providing disparate treatment to people of XXXX.
|
| 03/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
Older American |
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I contacted Loan Depot by phone on XXXX to question interest adjustment based on early payments.
Only first names are provided by representatives. I spoke with XXXX and was told that someone would call me regarding my concerns.
I heard nothing back & on XXXX I tried again and after waiting for some time the call was dropped. I was unable to try again as I have to make contact before work.
On XXXX I called again & again after a wait of over 15 minutes my call was dropped. I did call again and finally reached XXXX ( a? ). I explained the promise of a follow up to my concerns by Loan Depot back on XXXX & that I had not received a call or email. I also told her of the dropped calls issue. She was able to get her supervisor XXXX XXXX to look at my file. She also apologized for the difficulty I had experienced. She told me that her supervisor would look at this immediately. He did.
I was told that XXXX XXXX reviewed my file & that I had been credited properly. I was not given the opportunity to speak to XXXX XXXX directly.
I put to together an excel spread sheet so that I could track my concerns with anyone at Loan Depot. I called again on XXXX. I asked for XXXX XXXX but was told that he would not be available for a couple of hours. I spoke with XXXX who told me that she would submit a research request. About a hour later a phone message was left by XXXX XXXX telling me that the additional payments that I had made were applied to principal balance and that I could call back if I had ay other questions.
I called back 25 minutes later. I was able to speak with XXXX ( not XXXX XXXX ).
I explained that I need to talk with someone who could review this with me and resolve interest calculation and proper application of funds to principal. He told me that there was no one that does this. I told him that this made no sense and that the only alternative that I was left with was to file a complaint with the Consumer Financial Protection Bureau. He said that he hoped that I wouldn't do that. I asked if there was someone else I could speak with to resolve my concerns and was told no.
|
| 10/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Fees charged
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|
Web |
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I have 3 loans with Loan Depot, I always use XXXX and XXXX XXXX XXXXXXXX online bill pay to pay all 3 mortgages same day, Loan Depot charges late fee if no payment received by XXXX.
XXXX XXXX XXXX, I use XXXX online bill pay to pay monthly mortgage since XX/XX/XXXX, never had any problem.
XXXX XXXX, I used XXXX XXXX XXXX online bill pay to pay monthly mortgage since XX/XX/XXXX, XXXX mailed checks to loan deport typically very quickly. I had 2 late fees from Loan Depot, after I talked to Loan Depot, they waived those fees due to their delayed processing of check from XXXX XXXX XXXXXXXX online bill pay.
XXXX XXXX XXXX, I used XXXX XXXX XXXXXXXX online bill pay to pay monthly mortgage since XX/XX/XXXX, Loan Depot charged me 5 late fees ( {$290.00} XXXX ) so far, I called them, Loan Depot agreed to waive 2 late fees due to their delayed processing of check from XXXX XXXX XXXXXXXX online bill pay. They still keep 3 late fees, they said XXXX mailed those 3 checks late, I called XXXX XXXXXX/XX/XXXX with case number XXXX and mailed them all the docs per their request. ( they do not allow email ) I followed up XX/XX/XXXX, XXXX pm, after listening to music 32 minutes, the customer service rep XXXX XXXX employee ID XXXX ) said they can NOT do anything about it, your help will be greatly appreciated.
With details below I requested XXXX online bill pay XX/XX/XXXX, XXXX mailed check XX/XX/XXXX, XXXX online banking showed payment clear XX/XX/XXXX, met Loan depot payment deadline, they shall not charge me late fee, they shall waive it.
I requested XXXX online bill pay XX/XX/XXXX, XXXX mailed check XX/XX/XXXX, Loan depot processed payment XX/XX/XXXX. XXXX shall reimburse me late fee I requested XXXX online bill pay XX/XX/XXXXXXXX XXXX mailed check XX/XX/XXXX, Loan depot processed payment XX/XX/XXXX. XXXX shall reimburse me late fee XX/XX/XXXX, Loan Depot offered me the option to pay from Loan Depot online account which will complete payment within 1 biz day. From now on, I will stop using XXXX online bill pay, and only pay from Loan Depot online account, to avoid future headache.
|
| 12/20/2018 |
Yes |
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- Trouble during payment process
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Web |
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1. LoanDepot refused to refund me the payment ( {$3200.00} ) made on XX/XX/XXXX ( via automated on XX/XX/XXXX ) Payments made in XX/XX/XXXX : A. XX/XX/XXXX for XXXX Mortgage ( {$3200.00} ) B. XX/XX/XXXX ( Paid through automated system on XX/XX/XXXX ) for XXXX Mortgage ( {$3.00}, XXXX ) C. XX/XX/XXXX paid {$3200.00} upon the report on the XX/XX/XXXX that the payment of XX/XX/XXXX was returned. SECOND PAYMENT MADE TO LOANDEPOT DUE AS THE MONTH WAS ENDING SO AS TO AVOID A " 30-DAT LATE ''.
D. Payment made on my XXXX XXXX account to LoanDepot on XX/XX/XXXX and IT WAS NEVER RETURNED E. Claim ( Claim # XXXX ) established with XXXX XXXX based on the LoanDepot 's report that the payment of XX/XX/XXXX was returned on XX/XX/XXXX for NSF.
F. XXXX XXXX gave a TRANSACTION # XXXX and confirmed that the payment was made to LoanDepot on XX/XX/XXXX.
G. A three-way telephone call was done with me, a XXXX XXXX staff, and a Loan- Depot staff called XXXX ( Extension XXXX ). In this meeting, XXXX confirmed the above transaction number and requested that I faxed my bank statement to convince LoanDepot that the XX/XX/XXXX was not returned. I faxed the statement to him as requested and he called the following day to confirm its receipt.
2. LoanDepot reports unfounded " 30-DAY LATE '' RUNNING CLIENT 'S FICO SCORES A. We paid our mortgage around every XXXX because of the way we are paid at our jobs in the last 5 years.
B. Payment returned on XX/XX/XXXX was not communicated on time and my husband 's bank never did also ; resulted in payment going through in XX/XX/XXXX.
C. Contacted LoanDepot to please do a courtesy removal of this late payment having been doing business with them in almost 5 years but they explained it wasn't possible and I forgot about it.
D. In an attempt to refinance, it was discovered that they reported UNFOUNDED " 30- DAY LATE IN XXXX, XXXX. Please see the attached.
E. According to my husband, LoanDepot presented two ( 2 ) payments for the month of XXXX which messed up his account, later resulted in a " 30- Day Late '' as the payment went through on XX/XX/XXXX.
|
| 09/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Complaint Statement : LoanDepot purposely changed the represented payments in the closing documents to appear lower. This change in quoted taxes occurred between the first refinance quote and the closing document signing.
A potential error rather than intentional misrepresentation is unlikely due to the following reasons : During early correspondence with the Loan Office, XXXX, in email the provided/represented tax payment amount reflected what would have been the correct taxes. This home was originally purchased 1 year prior the Origination loan withXX/XX/XXXXincluded the correct monthly tax payment estimate ) ; ; the fiscal year for XXXX XXXX is XX/XX/XXXX to XX/XX/XXXX ; XXXX XXXX XXXX XXXX advised that the provided tax assessment date of XX/XX/XXXX would have been after the closure of the alleged fiscal year XXXX and that the date of mortgage signing, XX/XX/XXXX, was a date which the updated property assessment would have been available to XX/XX/XXXXLoanDepot ( the incorrect tax assessment and tax payment estimate were as if the home were {$66000.00} rather than {$620000.00} ) ; the Title company taxes provided to LoanDepot shows the supplemental tax amount which adds up to {$620000.00} in XXXX ( This is in reference to the attached Tax Document from LoanDepot which was included in the response email to this complaint during initial, direct, contact it is the Tax Estimate calculated by the title company :XX/XX/XXXX ) ; LoanDepot conducted an appraisal of the home value and conducted an underwriting assessment which showed information such as the original loan amount from XXXX, the payments that were currently being made during underwriting, and the XXXX % difference between the incorrectly quoted tax assessments associated with XXXX % increase in monthly payments which occurred while in forebearance due to covid ( though not behind at all in payments ).
Violations from Regulations : 12 U.S.C 2609 ( c ) ( 1 ) ( A ) and ( B ) ; 12 U.S.C 2609 ( c ) ( 1 ) ( c ) ; 12 U.S.C. 2601 ; 1026.37 ( c ) ( 5 ) of 12 CFR Part 1026 ( Regulation Z ) : ; 12 U.S.C 2609 ( d ) ( 2 )
|
| 12/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I had my account setup to make biweekly payments to my mortgage accounts. Due to an antiquated payment processing system, the biweekly payments weren't being applied correctly and caused my account to incorrectly reflect as past due. I called on XX/XX/ and a very helpful agent fixed my account through the following actions : a. Took a payment for {$3600.00} over the phone to settle my unapplied XXXX XXXX payment.
b. Put in a request to issue a early partial principal payoff of {$1800.00} which was applied to my account on XXXX XXXX XXXX per the attached statement.
c. Additionally, I made two payments of {$1800.00} each on XX/XX/ and XXXX XXXX XXXX These two payments were combined as applied as my XXXX payment.
d. On XX/XX/, I made a payment of {$3600.00} against my XXXX payment due.
A refund check for a partial payment of {$1800.00} was apparently processed on XXXX XXXX XXXX I never received this refund check. I called twice and was told to wait for USPS regular mail delivery of said refund check. The second time I called, I spoke with XXXX XXXX who gave a refund check # XXXX and was told to email her if I did not receive the check after XXXX. I emailed her at XXXX but never received a response. After waiting until early XXXX, I called a third time. The agent helped request a new refund check and voided the original refund check. I was assured the new check will be sent via a trackable mailing service. The agent also indicated she would call and email me with the tracking number once the check gets mailed out. I received neither.
It's XXXX XXXX XXXX and I am yet to receive the replacement check. I called a few minutes ago and the phone agent wasn't of any help. I sent a secure message using the Loan Depot messaging service within my account login. The response I received from the Loan Depot representative is illogical and ignorant to the concern on hand.
It's been six weeks and I find it unacceptable that LoanDepot would take such an insensitive approach to this issue. Please advice on the status and when I can expect receipt of the refund check.
|
| 09/01/2022 |
Yes |
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- Trouble during payment process
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Web |
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During the covid pandemic I was on the forebearance program where I did not have to make payments. Prior to my foreberance period closing I sent a mortgage payment in via check for the month immediately after the forebearance period ended. I also came into some extra money and after I sent in payment I sent in a payment for {$10000.00} to go towards my principle. I logged into my account and noticed that the payments were received but they were not applied correctly. On XX/XX/22 I spoke to a representative on the phone her email was XXXX and she gave me tracking # XXXX Since XXXX I have been trying to have this rectified. I have sent several emails to LoanDepot and Spoken to them most recently a rep told me that I was past the time to have payments applied. I have been shut out of my account since XXXX and have not been able to make online payments nor have the issues I presented been addressed. I have sent the following emails below on several occassions.
To whom it may concern, I am following up to our phone call. I wanted to send a recap of the issues I need resolved on my account.
1. First Forbearance, when I logged into my account it said that I am 60 Days past due but in my letter it states that forbearance ended XX/XX/22 so that means my first payment wouldve been XXXX. I do not want it to show that I am behind on my credit.
2. I also emailed on XX/XX/22 to have my forbearance payments moved to the maturity of the loan.
3. I sent in multiple payments and they werent applied right. On XX/XX/22 you received a {$2200.00} payment that should have been applied to XXXX Mortgage Payment. I also had a {$10000.00} payment sent in on XX/XX/22 that should have been applied to the principal but it shows status UNAPPLIED.
4. I have a notice in my account that says my payments are going up on XX/XX/22 by {$470.00} can you verify that this is not a permanent increase and if you can let me know how long I will need to make these additional payments.
Thank you in advance for all of your assistance with this Matter.
Looking forward to your kind reply.
|
| 03/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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|
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Web |
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I spoke to XXXX XXXX at LoanDepot regarding refinancing my home to get cash out to complete necessary repairs in my home. We discussed paying off debt which was my car loan, student loan and XXXX XXXX credit card and mortgage. I would get approximately XXXX cash to complete repairs. My mortgage at the time of this call was with XXXX mortgage XXXX intrest rate morgage monthly was {$1500.00}. Once XXXX did the initial approval I was then given to a loan processor XXXX XXXX. I spoke to her once on the phone and at no time did she inform me or discussed with me that there was a {$89000.00} lean on my home and it would have to be paid off. I knew about the lean but I thought the lean was to be paid off when I sell my home or at the back end of the mortgage. When I reviewed the closing disclosure I did see XXXX ( Lean holder ) but I was under the impression that it was perhaps an appreviation for me. I signed the closing and did not realize that I was not getting any money was on the 4th day after closing when I did not receive a check. I did receive the checks for the student loans, XXXX XXXX and car loan. When I called the attorney 's office I was then informed that I was not getting any money. Loan Depot delibrately did not tell me about the lean so that they could close. I was up front with XXXX that I wanted to do necessary repairs on my home and it was the only reason why I was refinacing at a higher interest rate and mortgage increase. I am now obligated to pay a XXXX interest rate on XXXX. My monthly mortgage payment has increased by {$700.00} {$2300.00} and I did not receive money for repairs. I paid XXXX in closing costs for LoanDepot to tell me that it is a done deal and there is nothing they can do for me. The final closing was on XX/XX/22. When I spoke to the attorney she was very confusing she stated that I had to pay {$1900.00} for closing but on the other had she also asked me if I had paid the mortage for XXXX. I thought the money I was paying was becasue I had not paid the mortgage for XXXX and it had not been included in the payoff amount.
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| 07/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for refinancing for my property at on XX/XX/XXXX with the approval of XXXX XXXX, which he said that he would subordinate the HELOC. I explained to the loan officer several times that the refinancing would be for the first mortgage excluding the HELOC. In fact the three ( 3 ) Closing Disclosures ( see attached documents ) dated XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX ( see attached closing disclosure XXXX, XX/XX/XXXX & XX/XX/XXXX ) which revealed no mention of the HELOC. The Payoff Statement XX/XX/XXXX ( see attached payoff demand document XXXX ) showing Present Principal Balance of {$710000.00} which reconciled to my Statement Balance XX/XX/XXXX ( see attached mortgage statement document XX/XX/XXXX ) of {$710000.00}. All three ( 3 ) Closing Disclosures show Loan Balance of {$720000.00}, which could not have included the HELOC of {$48000.00} ( see attached document ) or else it would show loan balance of around {$780000.00}. This support my contention that the loan officer stated to me that he could subordinate the HELOC.
The Loan Processor was pushing me to pay off the HELOC as she stated on her email I just wanted to quickly touch base with loan update. It seems you are agreed to payoff the HELOC loan. I will complete the reviewing this loan and will submit to XXXX for final review. I dont know how she came to the conclusion that I agreed to pay off the HELOC ( see attached email XX/XX/XXXX document ).
The Loan Officer offered to include HELOC to the refinancing in the last weeks of XX/XX/XXXX. The Closing Disclosure ( see attached closing disclosure document XX/XX/XXXX ) dated XX/XX/XXXX showed that the rate being offered was 2.875 % not 2.5 % and the Loan Balance was {$780000.00}, which included the HELOC payoff amount. In the last few weeks of XX/XX/XXXX, The Loan Officer was pushing for me to agree to pay off the HELOC and he did not offer me the 2.5 % and the fact was he offered me a 2.875 % rate with higher closing costs.
All my evidences point to the fact that my right as a consumer was violated. Loan Depot should not get away with it.
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| 01/18/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage through LoanDepot Direct/Online, went house hunting, found a house, made an offer, got accepted and locked down the loan with them. They stated the appraisal needed to be paid upfront ( {$490.00} ) and wouldn't be performed until I gave the go-ahead. I had the property inspections and decided not to proceed/cancelled escrow. I notified LoanDepot the same day I cancelled to not perform the appraisal and they acknowledged. A few days later I received an email with results of the appraisal being performed. LoanDepot guaranteed the full appraisal cost would be refunded because of a breakdown in communication where the local appraiser was not notified to cancel in time. Believing I would be refunded, I continued to look at houses.
I found another house, submitted an offer, got accepted and went into escrow. Before paying the appraisal fee upfront ( {$420.00} this time ) and locking the loan, I asked the LoanDepot agent to CONFIRM that appraisal would not be performed until I gave the go ahead and he assured me it wouldn't happen again. Same scenario as the first time. I performed inspections, backed out of escrow and notified LD agent to cancel and CONFIRM the appraisal wouldn't happen. I then get another email a few days after cancelling escrow that appraisal has been performed again.
Numerous emails, phone calls, voicemails and weeks later, I got fed up and opened 2 claims with the credit card company I had used to pay for the appraisals upfront.
On the first claim, LD then refunded {$340.00} and the credit card insurance covered the rest for a total of {$490.00}.
I just got notice yesterday that the second claim was rejected because they had already paid {$340.00} on it ( this was from the first claim ). It's been about 3+ months since the original transactions.
I'm hoping this is a mix-up but I doubt it the way that LoanDepot ignored my contacts. I'm reaching out to my credit card company to see if I can fight this resolution.
If anyone can help me I'd appreciate it! I have email and voicemail proof to back up my claim.
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| 02/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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LoanDepot is wrongfully double charging me for an escrow shortage that has already been paid. I received an escrow summary from LoanDepot dated XX/XX/XXXX stating I had an escrow shortage of {$220.00}. ( exhibit 1 ). The document stated, if I paid the shortage up front, my new monthly payment would be {$990.00}. If I did not pay the shortage, it would be divided evenly over XXXX mortgage payments, with a new monthly payment of {$1000.00} beginning XX/XX/XXXX.
I paid the escrow shortage up front on XXXX XXXX. ( exhibit 2 ). However, my monthly payment still went up to {$1000.00} on XX/XX/XXXX. ( exhibit 3 ) In sum, I'm being charged double for an escrow shortage.
I called LoanDepot to report this in XX/XX/XXXX. I was very rudely told to put it in writing on their secure message center. I put my claim in writing on XX/XX/XXXX and was blatantly ignored by the company .I followed up several times with written messages, but received vague generated responses. Almost one month passed and I called the company again. I was put on hold and nothing was resolved.
I then spoke with my local loan officer who studied the documentation confirming there was an issue. He directed me to call and speak with a supervisor. On XX/XX/XXXX I was finally able to speak with a supervisor after multiple attempts and being put on hold. After one hour of arguing and explaining the situation, the supervisor confirmed I was being charged double by the company.
The problem was referred on that day for a call back, but was not resolved. It's been XXXX month since I have been trying to resolve this issue and I've been blatantly ignored. Not only am I being double charged, but the manner in which it has been handled has been extremely unprofessional and morally wrong. I have not been taken seriously and have been blatantly ignored. They are impossible to reach and when you do reach someone, you are passed around, put on hold, and patronized. This is not a trustworthy company.
Attached is the documentation supporting my claim. Addresses have been redacted for privacy.
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| 10/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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1. We received incorrect guidance from the Loan Officer ( LO ). Hes supposed to know Lenders guideline and advised us correctly. I only have a business bank account, money in and out and I didn't want to provide bank statement. The LO confirmed several times that bank statements are not needed when I can provide Profit and Loss statement from my CPA. We would not submit the loan to him if he answered differently. Near the end of the process, the lender asked for bank statements and refused the loan.
2. I submitted the loan application on XX/XX/XXXX, but the LO didn't submit it to the lender until two weeks later. I didn't hear anything from the lender until late XX/XX/XXXX - request documents for conditions, when the lender refused my loan application at the end of XXXX. The builder said it took too long for me to get a loan so they canceled the contract without refunding the deposit money, even though I and my Realtor were going to submit a loan application to another lender right away.
3. The LO didn't understand the process, locked the rate too early, and promised a rate/fee. Then said that we could close on-time before the rate lock expired XX/XX/XXXX. We didn't receive request for documents until XXXX XX/XX/XXXX, the LO said if I could provided all required documents by the end of that weekend which was XX/XX/XXXX, he could close the loan on-time which is wrong. There is a process of Loan Estimate, Initial Closing Disclosure then Final Closing disclosure which is at least 5 days, he would have to extend the rate ; also after I provided several items, there were more and more requests from the lender. If I was going to close the house with this lender, I will have to pay a very expensive extension rate due to the negligence of the LO. Please see attachment for more information. He never disclosed when he locked and when the rate lock expired until my realtor found out and it was too late. He locked too early while the lender was too slow then quietly sent me a Loan estimate which has higher cost and told me that was extension fee.
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| 03/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Back in XXXX we switched bank accounts and had to contact our mortgage company to inform them. We are enrolled in the budget program, in which they split our monthly mortgage and we pay twice a month. We have called the mortgage company EVERY WEEK since XXXX ( it is XX/XX/XXXX ) about our complaint. The main issue, at first, was that they, for some reason, could not switch our payment to come from our new bank account. They kept saying it was on the bank 's end and that our bank account was closed, which it was not. We followed up with the bank and, of course, our bank account was open. The problem seemed to be that no matter how many times we gave them the new bank information, EVERY single time they entered our old bank info ; therefore, our payments were not coming out as directed and were late. After hours upon hours on the phone with the mortgage company and MANY " supervisors '' later, they FINALLY " fixed '' the problem. Or so we thought. On a random day, WITHOUT OUR APPROVAL, the company deducted the full amount of our mortgage from our bank. We had absolutely no idea this was going to take place ; therefore, sending us into overdraft. Which in turn produced hundreds of dollars worth of overdraft fees. It seems that no matter what we do, we can't catch up. We are constantly having issues with this company and constantly getting fees with our bank because of their careless mistake. The mortgage company said that because we faxed the " wrong '' paperwork ( which isn't true, because they gave us the papers to fax MULTIPLE times -- I faxed probably around 5-6 times ), they decided to take out our full payment and remove us from the budget payment plan. We are BEYOND infuriated, mentally/physically/financially exhausted. I would never, ever recommend servicing your mortgage through this loan company. The amount of stress this company has put on our family is unbelievable. We have lost countless dollars and countless hours with our children sitting on the phone with a different person that knows absolutely nothing about anything.
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| 05/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I am a XXXX and have been a top producing agent for more than XXXX years. My buyer used Loan Depot to obtain financing. From the get go, XXXX XXXX ( lender at Loan Depot ) never returned emails. I would get a couple here and there, but I would have to send multiple emails to get a response. After 3 weeks of her having the contract and clsoing date, she sent an email out that we needed an extension on the closing because she just locked the buyers loan in. That is after 3 weeks of being under contract. I was getting no where with XXXX because all of her answers didnt help, so I had to get in touch with a Manager. I spoke to XXXX XXXX. That was about 3 weeks ago and he said he reviewed the buyers file and it was a " squeaky clean, '' and he let me know he is a solid buyer with no issues. I relayed this to the seller, even with the sellers mother ( who is a broker in the area ) told me she does n't feel good about this company, and that is why they allowed the extension. I convinced the seller that everything would be ok and XXXX XXXX said the deal was going to be easy and there were not going to be any issues. All of a sudden I received an email from XXXX that stated the loan was denied. He would not give me any specifics, so I had a local company run the buyers credit, well the buyer did not get financing because of his credit. Its sad that Loan Depot took 40 days to figure out his credit was going to be an issue. I do n't get it!! I looked at the pre-approval letter andit said this was already taken care of. This is something that should have been known from the get go. I feel bad for both the seller and buyer. The buyer wasted $ XXXX on the inspections and appraisal and the seller was purchasing a new home and wasted {$1000.00} on her inspections and appraisal. I am just tired of companies like this lying to buyers and sellers and it needs to end. I am a real estate broker and if I conducted business like this, I would expect to lose my license or would have to take more schooling because I dont know how to work in this business.
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| 01/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This issue is regarding my mortgage with Loan Depot, which closed in XXXX, XXXX. Loan Depot has proven incompetent in administration of my escrow account.
Upon opening the account, Loan Depot sent annual insurance payments each month for two months to my homeowner 's insurance provider out of escrow. Insurance was funded out of escrow upon closing. They continued to make payments a second month after being informed of the error and indicating it would be rectified.
Upon receipt of my Supplemental Tax Bill, with the first installment due on XX/XX/XXXX, I contacted Loan Depot and asked them to pay it, pointing out that although the request was irregular, there were more than sufficient funds in escrow for the payment to be made and would continue to be more than sufficient funds for future tax and insurance payments. I made initial contact by phone on XX/XX/XXXX and was told to receive a return call within three business days that did not come. On XX/XX/XXXX I reached out through Loan Depot 's 'message center '. After back-and-forth deflective responses, on XX/XX/XXXX I received affirmative notification by phone and email that Loan Depot would pay the Supplemental Tax Bill on or before XX/XX/XXXX.
On XX/XX/XXXX I reached out to Loan Depot by phone, as the payment had not been made. The customer service representative could confirm they had the bill but could not confirm arrangements had been made to pay. This morning ( XX/XX/XXXX ) I have paid the bill personally. I then reached out to Loan Depot by phone to close my escrow account pursuant to California Civil Code 2954 ( I put 20 % down on my home ). I was transferred and/or left on hold for 1.5 hours. I finally spoke to someone in apparently the correct department who told me to submit a written request through the 'message center ' on their website, which I did. She indicated it would take up to 30 days to receive a response, which may or may not go my way.
Loan Depot has demonstrated they are dysfunctional, and incapable of competently administering my impound account.
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| 09/11/2020 |
Yes |
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- Trouble during payment process
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Web |
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I am writing to express my continued disappointment in Loan Depot 's inability to appropriately manage my escrow account. This is a failure that originally occurred with last years analysis, was corrected following weeks of explanation, only to occur again with the 2020 escrow analysis. At this stage, Loan Depot has failed to remediate the issue and has ceased all communication ; hence my escalation to you.
Below is a summary of the issue : - My property sits on two separate lots of land ; one in XXXX XXXX, the other in XXXX XXXX. As such, Loan Depot manages two separate tax lines for me - My semi-annual tax liability for the XXXX XXXX real estate [ XXXX and XXXX ] is in the amount of {$1800.00} which is accurately reflected on the escrow statement dated XX/XX/2020 - My semi-annual tax liability for the XXXX XXXX real estate [ XXXX and XXXX XXXX is in the amount of {$2.00} which is erroneously stated as a {$1800.00} projection in each instance on the escrow statement dated XX/XX/2020 - It appears as though the XXXX XXXX tax liability has been doubled, resulting in a substantial escrow shortage and even more substantial monthly escrow deposit amount increase each month thereafter - As noted above, this is the second consecutive year this has happened - On XX/XX/2020, the new mortgage payment, including the recently analyzed escrow amount, was withdrawn from my account in the amount of {$2200.00} [ up {$360.00} from previous months ] - On XX/XX/2020, a written complaint was sent to Loan Depot expressing my disappointment in their ability to appropriately manage the two tax lines, requesting an immediate reanalysis of my escrow accounts and a refund of the XX/XX/2020 payment overage - On XX/XX/2020, I received a voicemail from a supervisor at Loan Depot who simply read the details of the escrow analysis to me before stating that the complaint was considered closed ; it clearly is not - On XX/XX/2020, I called Loan Depot to escalate the complaint. They stated a manger would call back within 24 hours. This has not happened to date.
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| 02/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information is missing that should be on the report
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Web |
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In XX/XX/XXXX, I successfully refinanced my property with LoanDepot and paid off the outstanding debt owed to XXXX XXXX. My first payment on the new term commenced on XX/XX/XXXX. I made two payments in XXXX towards my mortgage payment of {$1400.00} before the end of the month. Then in XX/XX/XXXX, I paid the full amount owed on the XXXX of XX/XX/XXXX to avoid a late payment. Since making my first full payment for XXXX and also XXXX I have not seen my mortgage payments reflect on my XXXX credit report nor other credit reports. My DTI ( debt to income ) ratio has taken a big hit. In XX/XX/XXXX, I asked LoanDepot to place my account in forbearance due to COVID-19 job loss which they verbally agreed over the phone on XX/XX/XXXX when I spoke with an agent named XXXX XXXX. LoanDepot has been looking for a way to repossess my property by negatively reporting or labeling the account as delinquent inspite of the fact that two additional payments were made towards covering my principal and interest in the amount of {$950.00} on XX/XX/XXXX and XX/XX/XXXX. These payments were made on my behalf by a XXXX program sponsored by my county for people affected by the pandemic. Furthermore, my account has a surplus payment as LoanDepot never refunded the difference of the amount it withheld for my XXXX property taxes. They erroneously overcharged my account twice for the same XXXX XXXX tax. I have made multiple inquiries with them and they keep saying that it is under review. They sent me the wrong forms for mortgage assistance which I understand ought to be completed only after a covid-19 forbearance elapses. By XX/XX/XXXX if they do not roll over the excess payments in my account to cover XXXX 's mortgage and/ or place my account in the COVID forbearance, it would negatively report as a delinquent account and this will harm my credit worthiness. LoanDepot is purposely doing to damage my credit and to find a devious way to possess my property if not stopped. I have never failed to make payments on my mortgage or been in this precarious situation.
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| 12/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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My husband and I applied for a mortgage refi loan through Loan Depot and subsequently was approved. We decided to move forward with the process being told it would take XXXX - XXXX days. A XXXX XXXX XXXX was executed by both parties on XX/XX/2016 and subsequent appraisal on XX/XX/2016. It was disclosed that our rate would be in effect for XXXX days. We were contacted on XX/XX/2016 by a Loan Depot representative ( XXXX ) stating that if the loan did not close within the 45 days, our original rate offer would be extended. On XX/XX/2016 we received another communication ( email ) from XXXX stating that our lock rate had expired and we would have to obtain a new rate. I called Loan Depot to inquire about the issue today ( XX/XX/2016 ) and was told that delay in closing was due to delays in processing by Loan Depot, but Loan Depot was not in a position to honor our original rate as they could incur significant losses.
It is my opinion that my husband and I are a victim of predatory lending practices and were purposely deceived by Loan Depot by their obvious delay the processing and closing of our loan. This delay was a deceptive ploy on the part of Loan Depot that resulted in the Rate Lock Agreement to expire thereby forcing us to renegotiate the terms of the loan which are no longer advantageous to consumers because of the recent increase in Mortgage Interest Rates. This is a direct violation of the Dodd-Frank Act. Loan Depot has the responsibility as a licensed mortgage lender to be truthful in their lending practices and not take advantage of consumers. Our desired outcome is for Loan Depot to honor the original rate agreement which will allow us to proceed with the mortgage loan application. I am also concerned that because of this complaint filing Loan Depot will manufacture a reason to reverse their decision to approve our loan application and decline us because we refuse to renegotiate new terms or cancel our application. It is our intent to also notify the media and XXXX Attorney General of XXXX regarding this matter.
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| 04/19/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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The lender iMortgage provided false information on my FHA loan ( 5 year ARM ) which was closed last XXXX XXXX. I was told that I would get the balance of the upfront PMI refunded when I do a refi. The upfront PMI was {$7600.00} for 3 years and I would get the remaining balance refunded depending on when the refi is done. That did not happen.
I was in the process of applying for the refi with a different lender in XXXX this year ( XXXX ) when I decided to check again with iMortgage and they confirmed that I would get the refund. I also asked them if i had to refi into another FHA loan in order to get the refund and they said I did not, it was not a requirement. I of course trusted their knowledge of the loan rules, regulations, programs and whatnot, so I went with a 30 year fixed conventional. Since iMortgage assured me of the upfront PMI refund from HUD, which would have been a little over $ XXXX, I decided to buy down points on the refi. The buy down costed me about $ XXXX.
After months of not seeing anything from HUD, I asked iMortgage again and they assured me that it was coming soon. It was not until this XXXX XXXX that I XXXX around and found the contact number for HUD and called them. HUD informed me that the refund program had ended on XXXX XXXX, XXXX, and in order to get a refund after that date, it is required that the refi is with another FHA loan. I then emailed iMortgage on XXXX XXXX asking for explanation and what options I may have, but have not received a response since.
If I had known the upfront PMI is not refundable I would have gone with other options and for sure would have not bought down points on the refi, or even look into refinancing another FHA loan. We have been saving every penny for this house and had budgeted with the refund in mind, so now we are out $ XXXX really hurts. I have all the email conversations with iMortgage regarding the upfront PMI refund saved and ready to provide as proof.
Please let us know what options we have. Your assistance is greatly appreciated.
Thank you!
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| 03/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Re : Loandepot.
My aunt died in XX/XX/2019. She was XXXX. She had a loan on her house with loan depot, that was not due to be paid off until she was XXXX.
She lives in Florida, we live in the XXXX. It took a little while to realise that she had a mortgage.
In XXXX, we contacted Loan Depot to explain that she could no longer make payments. They said, " they would only talk to the personal representative ''. In XXXX, I phone them again. They said that they would not speak to me until we had the court order confirming that I was the PR.
On XX/XX/XXXX, we received the court order. I immediately contact loan depot again. They requested a copy of my aunt 's death certificate and a copy of the court order. This had to be sent by post as they do not have a secure email address. Additionally I sent a copy of my photo ID as I suspected that they would need this.
I did not hear back from them.
On XXXX XXXX I phoned them again. After 26 minutes I spoke to an someone ( I have the name and ID ) who said they were still reviewing the documents and there would be an outcome on the Friday XXXX. She would not tell me any more, nor how I could be expected to hear from them. But she did say they would not make an international phone call and that they would not email.
On XXXX XXXX, I had still heard nothing. I phone again. After 69 minutes on the telephone, I was told that they had no idea when we would hear.
On XXXX XXXX I phone again. Apparently they sent further correspondence Mailed XXXX Additional documentation has been requested, photo ID, I had already sent this. I would need to make a payoff request They have started to forclose on the loan.
Their system, is unable to cope with an overseas address!
They have approved me as the personal representative, but as they have started to forclose on the loan, I would need to speak to the forclosure attorney The loan passed on on XXXX XXXX.
We are now being charged attorney fees and costs, late fees and interest.
I have not received any written correspondence yet from Loandepot
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| 04/22/2015 |
Yes |
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- Settlement process and costs
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Web |
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This is a detailed Email from my Realtor : to the COE of XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX '' We have sent everything ( XXXX ) need to process the loan for XXXX XXXX XXXX, XXXX at least two weeks ago and we still do n't have a closing package at the Title company for the HUD and closing.
This is a Fannie Mae loan and I have been telling everyone all along and especially over the last two weeks that we MUST HAVE THE FILE TO TITLE 48 HOURS BEFORE CLOSING.
The file was complete Thursday, XXXX XXXX with corrections on name and ready for underwriter. I expected to see it arrive at the Title company and have a HUD done on Friday only to be informed by your local representative, XXXX XXXX, that nothing had been done yet but should be done by early week.
I requested the file to be complete and sent to title on Monday so we could close on Wednesday. Your employee XXXX XXXX stated that " closing date is XXXX XXXX so the file will be there the XXXX ''. A FANNIE MAE LOAN NEEDS TO BE AT TITLE 48 HOURS BEFORE CLOSING!.
I have talked with XXXX and he can not seem to get the file escalated enough to meet the deadline as of yet. WE have 2 hours to meet the deadline - see email from XXXX XXXX at XXXX XXXX. If it is not there by XXXX EST, we will not make the closing.
My buyer has given extra time in planning his life ( we have moved the closing from XXXX/XXXX/15 to XXXX/XXXX/15 to XXXX/XXXX/15 ) but we have maxed out his time. He will be without a home XXXX if this does n't close on time ''.
No one took the time to explain to me why we could n't close on each of the previous times listed. This has been a great waste of time and money for me. Now as of the XXXX of XXXX I will not have a place to call my own due to the fact that I picked XXXX as a lender for my XXXX loan. Overall this has been a awful experience. I am disappointed, angry and very unhappy. For more than a month, this has been happening. Thankfully, I have detailed email threads for proof and investigation by attorney.
Hope this helps someone.
Thanks XXXX.
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| 05/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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i started a refi with loan depot back in XX/XX/2019 and i spoke with XXXX XXXX the loan officer and he took my info over the phone and shortly after had pre approved me for a refi loan on my primary home. I went through the entire process, sent in my {$490.00} for the appraisal fee and gave them everything they asked for By the way I work in the auto business and get paid {$1000.00} salary, {$1000.00} draw and {$110.00} car demo allowance plus bonus.
After XXXX XXXX and his team finished with my verification of employment for all my previous jobs, he calls me says that the ratios are too tight and that they couldn't use the demo allowance of {$110.00} per week and that if i could pay off a credit card bill of {$9600.00} to help out the ratios. They had declined the loan at this time and I worked over the next 2 weeks to have my wife transfer the credit card debt to another credit card in her name as it was a joint account. Once the debt was off my name, I called loan depot back and spoke with a new LO XXXX XXXX. He said he could get the old loan and would have to open a new one and start where the old one left off. I gave him everything all over again and he was saying that everything looked good and clean and should be great. Well, after it went to final review in underwriting they said that they couldn't use the draw as i didn't have 2 years history of that. Even after my boss wrote a letter of explanation to them that states that my draw would never go below the bonus i receive, that wasn't good enough and i was declined again. I wasted 5 months of my time for this and feel that they should have known about my draw and asked questions as professionals. It says it right on my paystubs i gave them that I get XXXX salary and XXXX draw. I've spoken to other mortgage professionals since and they said that it should have never been pre approved in the first place. Which means I should have never paid for the appraisal in the first place wasted 5 months of my time.
i asked for my appraisal refunded and they refused
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| 08/14/2021 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
Servicemember |
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XX/XX/2021, voicemail " hi this message is for XXXX XXXX i'm calling from Loan Depot, please give us a call back. The number is XXXX, thank you. '' I called this number and the representative only identified themselves as XXXX. She took my name, social security, etc. Asked permission to call me on the phone and if I was the subscriber. Weird! I thought I just called a scammer back. After arguing with her about the personal information being excessive and not asked previously with other phone calls to company. I requested a manager and refused additional information. Then she told me I was late on XXXX mortgage payment.
I had to ask her what company and what department she was with. She did not provide this information voluntarily or upfront, but told me Loan Depot and collections. It was her or the other person XXXX that informed me that I was reported late to the credit bureau and would again be reported if I did not make the payment. Despite me telling them I had not received any refund from the company thus the XXXX payment was paid. My bank paid the amount in XX/XX/2021. The only solution I had was to pay more money or have further negative reporting. I was told they would send information to the department dealing with the situation and someone would call me back within a week. I asked who and they stated they did not know.
I asked how would the credit reporting be corrected and was told to contact the credit agencies and dispute. They would send a note and see if company would reverse reporting, but only if company determined they were at fault.
I paid the money as I don't want the negative reporting affecting my employment. They now have an extra payment again that is not applied to my mortgage. I have received no refund check despite their claims it was sent. I was told the check showed uncashed, but I still had to make the payment or further negative credit reporting could result. The only reason I made the payment was because Loan Depot would continue negative reporting to credit agencies.
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| 07/14/2020 |
Yes |
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
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To Whom It May Concern : My name is XXXX XXXX and I own the property located at XXXX XXXX XXXX XXXX, XXXX, Il., XXXX. This letter is a statement explaining Loan Depot improper reporting to all 3 Credit Bureau.
In XXXX of 2020 Loan Depot advertised on my account login a mortgage forbearance plan to assist home owners who were having difficulties due to the Coronavirus shut-down. I signed up for this plan because my tenant and I were temporarily not working due to our companies having to close. In this plan that Loan Depot offered they stated very clearly that there would be No Negative consequences for entering into this plan as long as we complied with all of the terms of the plan. I did comply with all of the plans terms and conditions.
In early XX/XX/2020 I begin looking into refinancing my mortgage. The first thing I did was check my credit score and principle balance with loan depot. On XX/XX/2020 my outstanding Principle balance with Loan Depot was {$650000.00} as reported by all 3 Credit Bureau. On or about XX/XX/2020 I submitted preliminary inquiries/applications to refinancing my mortgage with multiple companies. On XX/XX/2020 XXXX contacted me with an alert that my loan balance had increased and my credit score had drop 14 points. I then investigated this and learned that Loan Depot increased my remaining Principle balance due by over {$10000.00}.
I immediately contact Loan Depot regarding this Principle increase and they told me they had the right to do so because I was on the Forbearance Plan. I reminded them that the terms of the Forbearance Plan specifically stated that there would not be any negative reporting done on my credit. I then contacted my attorney and sent him all of my supporting documents. My attorney informed me that Principle Balances can not be reported as increased due to outstanding balance on a mortgage without a court ordered foreclosure proceeding.
This false reporting to the credit bureau is still on all 3 bureaus and Loan Depot has been unwilling to remove it.
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| 02/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a Mortgage with LoadDepot. I have had my payment on auto payment since I opened the mortgage. One day I decided to switch cards to my wifes account using her account number and routing number. I did it successful with no problems. I went online one day to pay a principle payment like I have did before. I realized my mortgage wasn't paid so I clicked a button and paid it. I didn't think nothing of it I just thought maybe it will activate the autopay the following month. Every month I transferred money to her account to make sure the payment goes through whenever the autopay is drafted. Fast forward to XXXX I receive a notification that my credit score has dropped XXXX points on all three scores.Im serious about my credit and my finances. I looked and it said late payment. Im confused because I have over XXXX on time payments in the last 5 years. I realize its my mortgage. I immediately call LoanDepot to figure out what's going on. The lady on the phone tells me we kicked your form of payment off of your account because the name doesn't match the name on the account.I asked her why wasn't I notified about this. Ive never received any phone calls or mail or emails. The next day I received a letter in the mail from LoanDepot saying that I am 44 days late and I'm at risk for foreclosure. Im confused because I have more then enough money to pay my bills on time. I called the company and paid with my original card I had on file before XXXX immediately to make sure my debt was cleared. I have written 3 letters and made several phone call and several emails to the company and they treat me like I'm worthless. They don't care about the customer. Ive reached out to LoanDepot on social media and begged for somebody to help me and to reach out to me and they blocked me. I feel its unfair to me because I have two phone numbers on file and never received any phone call or voice messages. I never received any mail until it was too late. Im begging for help and nobody wants to help me get this issue resolved.
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| 01/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I initially applied to Loan Depot mtg refi application online. I was contacted via email by XXXX XXXX XXXX on XX/XX/XXXX. She is the most XXXX double talker. I asked no to pull my credit ( again ) as I already applied online. She said she couldn't ; t quote a rate without my social security number, but I had done it through the portal securely. I advised her that I can get a rate but refused to disclose my PII to her directly. Then I advised her I was not interested in doing business with her or Loan Depot. This is not my first mortgage experience. Several days later, she called again and was ready to process my loan. Again no rate was provided, and she claimed she was on vacation when SHE contacted me and that there was possibly a miscommunication. I refused to get sucked into her XXXX and had already sent Loan Depot and told her that I am no longer interested in proceeding with her or her company and sent a follow-up email to cancel the loan application and delete my application on XX/XX/XXXX. Again she processed my application and kept emailing me to process the loan. Again violating my rights and trying to pull a loan on my behalf without authorization, I researched this character. This was on the Internet ( XXXX : XXXX ) - I pulled my loan application and spoke to her, but she continued to process the loan. How can she be a mortgage lender with 2 bankruptcies?! She's had more names than XXXX!
According to the latest records, XXXX XXXX is XXXX years old and was born in XX/XX/XXXX. XXXX XXXXXXXX phone numbers include ( XXXX XXXX XXXX, ( XXXX ) XXXX.
XXXX has had 24 addresses and 2 bankruptcies, and XXXX knows how many last names.
After performing an extensive deep review of XXXX XXXX XXXX records, I discovered that this individual also has 2 bankruptcies, 7 business ownership records, 7 vehicle registrations, 1 job records. To see all of the information, including property records, possible liens, judgments, court records, and much more, click here to unlock the full background report..
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| 07/12/2021 |
No |
- Mortgage
- Conventional home mortgage
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Web |
Older American, Servicemember |
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Applied for a refi to existing home mortgage with LoanDepot in XXXX.
The loan officer was professional and helpful and gave me a great rate ( 1.85 apr ).
The loan went to underwriting before XXXX. Once in underwriting communication was poor. I emailed various people listed as my contacts plus I called the help center numerous times.
A closing date was set but the notary did not show up at my house and LoanDepot did not inform me that the notary would not show up. In late XXXX or early XXXX, LoanDepot sent me a final disclosure statement to review. The statement did not reflect the correct payoff balance with my existing mortgage ( and overstated the loan amount as a result ), having missed the last two payments I had made.
Finally after several messages from me, they corrected the disclosure statement by keeping the loan amount, term, apr the same as on the previous disclosures, but increasing the cash amount due to borrower. I would have preferred the amount borrowed to have decreased, but the way they did it was mathematically correct, so I told them the disclosure was correct. A notary was sent to my house, numerous documents were signed and we closed on the loan.
However, three days later I received a new disclosure statement with all amounts the same except the amount due to borrower was significantly reduced. I called LoanDepot to ask how could they change the disclosure statement that was formally signed just three days ago and with incorrect amounts listed. The person I talked to said she was some kind of super person with LoanDepot and she reduced the amount due to borrower because this was not a payout loan, and the statement would be corrected later.
I said I could not trust LoanDepot to correct this timely. She said it would be corrected by the end of the day. Two days later it was still not corrected. And I told her and the loan officer when he called later, that I could not trust LoanDepot, I did not want to waste anymore time with them and to cancel my loan application.
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| 12/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
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Web |
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In XX/XX/XXXX, I was behind on the payments for about 4 months and we sent a statement letter from LoanDepot about us owing {$27000.00} at the time. I requested a loan workout plan, so by XX/XX/XXXX, I received a letter stating they had received my inquiry for a loan workout. I have tried to get a workout plan for over a year but to no success. I was having medical issues due to complications of XXXX, which I caught in XXXX. I was admitted to XXXX XXXX in XX/XX/XXXX after having severe complications, because I started to have XXXX XXXX XXXX which XXXX triggered. I have been under several doctors ' care over the past two years, but recently over the past few months, I have been advised by my doctor that I will need to have XXXX XXXX. This is why I can't pay the initial payment amount for the mortgage and need the loan modified. I have been calling, pleading, and writing hardship letters to LoanDepot asking for a loan modification. I even reached out to HUD to get approved for mortgage assistance. I was approved for the assistance but LoanDepot will not sign the necessary documents to receive the funds or work out a plan with me. I have asked them to place the missed payments on the back of the mortgage loan. I was denied for everything I had written to them and suggested. I wanted to get my payments lowered for a certain amount of time until I was fully recovered from XXXX, but there was no help from them. I called them in XX/XX/XXXX and asked what solution they agreed to and they stated I would be on a XXXX Trial Payment Plan, paying {$10000.00} a month. That is {$4000.00} more than what I was initially supposed to be paying. This situation is stressing me and there is no way I can afford to pay {$10000.00} a month and have XXXX XXXX. This situation is stressful and I can not afford to lose my house, especially when I am trying everything to save my home from foreclosure. All I asked was for them to work with me on this situation. I would like a resolution that would benefit both parties.
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| 04/29/2023 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I purchased my new build home back in XX/XX/XXXX. I was then qualified for the homestead and 50 % XXXX veteran partial property tax exemptions. An escrow analysis was conducted in XX/XX/XXXX by loandepot which drastically dropped my mortgage payment from around {$2000.00} to {$1400.00}. I paid this amount on time for the next year, thinking that my escrow was steadily growing all year until taxes are billed at the end of the year ( This is stated in my official closing documents.. XX/XX/XXXX comes and in a matter of 1 week my new mortgage payment has doubled to {$3000.00} a month and my escrow account is now approximately - {$8000.00}. I was Going back and forth for a month between loandepot and my tax office with no progress and not much empathy on the loandepot staff to research the unique situation. Come to find out that back in XX/XX/XXXX when my escrow analysis was completed, the loandepot tax department incorrectly entered me as a XXXX XXXX XXXX veteran ( excluded from all property taxes ) when I am only XXXX XXXX XXXX which qualifies for only a PARTIAL tax exemption. Due to this major error, I was then only projected to have a {$0.00} cent property tax bill for XXXX. This then caused NO money to be collected into my escrow all year aside from the {$65.00} a month for homeowners insurance. I was unaware of this all year and was never notified either. I feel I was scammed and now being bullied to pay back {$7200.00}! I have all the proof and documents with me to prove where the mistake happened and the issue that was caused. I recently accepted a 60 month spread to immediately lower my mortgage payment but that was before I figured out where and who made this major mistake. I feel that this was on LoanDepot 100 % and they owe me the {$7200.00} which was my original projected tax amount for XXXX BEFORE I was entered incorrectly as 100 % XXXX. I can provide all proof and documents needed at any point in time. I plan to escalate this as far as I need to in order to get the correct fix.
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| 12/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Loan Depot is Dual Tracking.
I submitted a loan modification and on XXXX I was told the file in being reviewed nothing need. I have a sale date for XXXX and I was told that since my file is under review for a loan modification, that my sale date would be postponed, it was currently on hold.
I called daily to the point where i was told that if anything was needed they would mail me out a letter.
On Wed XX/XX/2019, I was speaking to Mr. XXXX, and he told me my file was no longer in review for the loan modification. He stated that they closed it out but would look into the reason why, and call me back. He stated he escalated the issue.
No one ever called me back!
On Thursday XXXX XXXX I called Loan Depot back and they told me that they closed my file due to not having enough time to review the file. She stated by Law that they need to have the file 14 days prior to the sale date.
I told her that they did have it, i met that time frame. She stated I didn't as the letter they mailed to me stated that " it can not be reviewed due to receiving the application less than 15 days prior to the sale date. '' I asked her for a copy of the letter to be faxed or emailed and she refused. She stated I need to wait for it to arrive in the mail.
What this representative stated to me today, contradicts everything that i was told by her and all other representatives.
The issue I have with Loan Depot is the following : I was told my file was in review and nothing was needed and my sale date was being postponed. I contact an attorneys office today and they stated what Loan Depot is doing is called Dual Tracking. Which means Loan Depot is processing a submission for a loan modification while also pushing the homeowner through the foreclosure process at the same time.
That is illegal. At this point I feel that I was lied to by Loan Depot as well. The 2 days that I didn't call this is what happened to my file!
I needed to submit this complaint so that they dont lie and give false hope to anyone else.
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| 09/18/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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OnXX/XX/2018 a short sale package was sent to this lender as homeowner 's are unable to afford their mortgage due to financial hardship and separation. XX/XX/2018 an offer was received from an investor and the Offer as well as est HUD & proof of funds were sent. By XX/XX/XXXX the file was advised it was sent to short sale department and 2 BPOs/appraisals were conducted and completed. XX/XX/XXXX The investors/buyers agreed to extend while the file was still being reviewed and sent to a negotiator to counter/accept. ByXX/XX/2018, upon speaking with lender 's loss mitigation department, they advised the short sale was closed out as they did not have a divorce decree!! I explained to them that both parties are on board to short sale and chose this loss mitigation option to ensure they do not experience a foreclosure. I inquired why a divorce decree was needed when both parties should be qualified for a short sale option ; and the lender said they needed the husbands ' signature/a copy of the divorce decree. I continued to express that the homeowners are married to each other ( XXXX XXXX ) and the short sale file should NOT have been closed out! This put us severely behind in the loss mit process. As ofXX/XX/2018 the file since then has been referred to a foreclosing attorney and Dept of HUD. Lender has started file over from scratch XX/XX/2018 and advised of another 30+ days for review! We are starting over and now homeowners are in serious default with a substantial chance of foreclosing and derogatory payment history. Due to LoanDepot 's negligence and insinuation that they are married to men and needing a divorce decree from both XXXX in order to negotiate this short sale is nothing less than presumptuous, unprofessional and disappointing to say the least. Homeowners as well as myself as their agent, are concerned and truly need this resolved and moved towards the best methods of foreclosure prevention possible as we have tried everything and provided everything as they requested.
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| 07/27/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2023, XXXX XXXX XXXX from Rocket Mortgage called me about refinancing my home because I am actively requesting quotes in order to take out some equity from my home. We talked for about 20 minutes on speaker phone so I could continue to work. During that time, he aggressively asked questions and was hard to get off the phone with. He even tried to gas light me by calling me " moody '' because I wouldn't let him push me around.
When we finally got off the phone, I received a text from a credit monitoring company that someone had pulled a hard pull on my credit. I quickly found out that it was XXXX XXXX from Rocket Mortgage. At no time, did I authorize a hard pull. There would be no reason to because I had not made my decision on what mortgage company to use.
I spoke with Rocket Mortgage 's company and found out how to ask for a Letter of Deletion. I hand wrote the letter as requested and emailed it to XXXX. I have not received notice that they have received it.
I spoke with XXXX XXXX next and he told me he did receive authorization. I asked for and have received the audio. At no point did he ask or did I authorize the hard pull. After listening to the audio, I discovered that he casually remarked ( 8 minute mark ), " I'm going to run a formal credit report for ya for the approval. Are you a military veteran by chance? '' I responded, " No. '' There was no question or approval from me.
Again, he never asked me and I never authorized a hard pull on my credit report. We never discussed my credit ; he never asked if I knew my score. He did that in order to force me to use Rocket Mortgage because we all know that hard pulls stay on your record for a while and bring your score down. In order for me to go with someone else assuming that I take out equity at all ( which I haven't even decided ), another hard pull will have to happen and that will be XXXX. As I stated repeatedly, I am only seeking quotes.
XXXX XXXX 's tactics are manipulative, unethical and unprofessional.
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| 04/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Thank you for allowing us to voice our complaints!
I recently got mortgages refi with Loan Depot. In XXXX I was informed that my loans were transferred to New Jersey and new loan numbers/accounts were created. On XX/XX/XXXX, I called their customer service representative name : XXXX XXXX ) and learned that given the transfer, there is a 60 days plus the regular 15 days grace period to make the payment.
I then made my loan payments in XXXX that covered both XXXX and XXXX due. And as expected, in the following month statements, there is no late fees or penalties applied since my payments were within the grace period. However, in late XXXX I found out that Loan depot reported my loan accounts as delinquent by indicating that I was late to make my payment for XXXX this resulted a 100 points drop of my credit score!!! I made many phone calls trying to address this issue and it has been extremely difficult to get any help. Multiple people including the supervisors gave me different versions of story. One guy didnt even know that there is a 60 days grace period. They told that there was nothing wrong with my account as no record shows that there was payment late. Nevertheless, they reported to the credit bureaus.
Its very disappointing to deal with incompetent, unprofessional people who got the consumers credit messed up and deny their misconduct. They were asking me to contact the credit bureaus to dispute while they act like they have nothing to do with this disaster.
Who has granted their power to manipulate consumers credit report, to be so rude and irresponsible? I told the supervisor that I XXXX have to report to XXXX and other authorities. She couldnt be more indifferent and told me if you wanted to, go ahead.
Im absolutely shocked by how they treated customers and how low their service standards are. Yet in the endless Phone call holding period, the recorded voice keeps saying : Thank you for calling Loandepot, where customer care is the most important. What an irony!!!
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| 03/15/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Date : XX/XX/XXXX To : CFPB From : XXXX XXXX XXXX NMLS MLO # XXXX To Whom it may concern, On XX/XX/XXXX, I was invited to an eight-hour continuing education class for NMLS Federal Laws and Regulations, Ethics, non-traditional mortgage training, and mortgage origination which was to include two hours of CA continuing education, as well. This class was orchestrated and facilitated by loanDepot, Branch Manager, XXXX XXXX XXXX XXXX NMLS # XXXX, ( XXXX ) XXXX and the XXXX XXXX XXXX XXXX ( XXXX ) XXXX - XXXX. The class was held at loanDepots UTC facility at XXXX XXXX XXXX, XXXX XXXX, CA XXXX. Approximately 43 loanDepot Mortgage Loan Originators attended and to my knowledge were all credited for the class. The scheduled 8-hour continuing education class commenced approximately at XXXX XXXX and concluded at approximately XXXX XXXX with snacks, some light humor from the moderator with mention of how much better the class was than having to do the actual CE.
Plain and simple it was NMLS CE fraud. Pursuant to the course I was requested to pay for the course. I refused to pay for the course and went on to complete the courses in the XXXX XXXX environment which was about 20 hours of material and study. I did receive several communications from the XXXX XXXX XXXX, XXXX XXXX and his assistant XXXX XXXX, of a harassing nature, demanding that I pay for the class. Of course, I did not pay for the course as it did not meet NMLS requirements and refused to expose my NMLS licenses to the loanDepot / XXXX XXXX, XXXX Fraud scheme.
I bring this to your attention because this rouge and fraudulent behavior by a large mortgage company like loanDepot betrays the public trust we have fought so hard to regain since the mortgage crisis. Lastly, I personally brought this to the attention of loanDepots CEO, XXXX XXXX, The COO, XXXX XXXX, and Human Resources on XX/XX/XXXX. To my knowledge, the 43 MLOs, XXXX XXXX are still working under their ill-gotten license renewals.
Sincerely, XXXX XXXX
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| 03/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
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On XX/XX/2018 I called Loan Depot and spoke to XXXX XXXX XXXX at XXXX ( XXXX ) XXXX. I wanted to refinance my mortgage to get a lower APR. I had XXXX XXXX 's direct telephone number because I had spoken to him previously. On the same date he charged {$10.00} to my credit card as an application fee. He called me back later after checking my credit and said I was eligible to refinance. He asked for a copy of my current mortgage statement, declaration page of my homeowner 's insurance and a copy of my government annuity statement. I faxed these things to him on XX/XX/2018. On XX/XX/2018 {$370.00} was debited from my checking account for an appraisal. Before all of this was done, I made XXXX XXXX aware that my credit score was low because I had closed 4 credit card accounts and am working with XXXX XXXX XXXX to get out of debt and raise my credit score. On XX/XX/2018 I received a phone call from a woman, whose name I didn't get, stating she was sorry that they would not be going through with the loan because of the money that is being deducted each month by XXXX XXXX XXXX. They believe I have excessive obligations in relation to my income. She told me I would receive {$370.00} back. I received the paperwork from them dated XX/XX/2018 stating " Adverse Action Notification '' but still have not received my money. I called XXXX XXXX at least 10 times and had to leave messages asking for my money but he doesn't respond. I called Loan Depot 's customer service,XXXX ( XXXX ) XXXX, on XX/XX/2018 and was told they are not sending the {$370.00} to me because an appraisal was done. I have not seen an appraisal and don't want one. I just want my {$370.00} back. They knew from the very beginning they were not going through with the loan. This was their way of getting money from me for nothing. Loan Depot is a rip-off company and I will make sure to tell as many people as I can. Would you please look into this matter. Thank you for giving this matter your time and attention.
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| 02/01/2018 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I have a VA loan through LoanDepot. My taxes and insurance are included in my monthly payments and put into an escrow account. My insurance is through XXXX XXXX and has been for over 20 years. For some reason LoanDepot changed my mailing address to my property address, which does not have mail delivery. XXXX XXXX billed LoanDepot when my insurance was due. Loan Depot did not pay. Multiple notices were sent to LoanDepot as well as phone contact by XXXX to LoanDepot. Still the insurance was not paid. My insurance was cancelled on XX/XX/XXXX. In XX/XX/XXXX LoanDepot placed forced insurance on my loan but did not contact me due the the address change. LoanDepot states their forced insurance policy is a little over {$980.00} for XX/XX/XXXX to XX/XX/XXXX. LoanDepot states the forced policy is {$76.00} per month ( {$920.00} for a year ) compared to {$33.00} per month for my policy with XXXX. My policy with XXXX was a little over {$400.00}. My escrow account by now should have 20 months ( {$33.00} per month ) of insurance payments for a total of {$670.00}. I paid for a year 's policy through XXXX effective XX/XX/XXXX - not to be taken out of escrow but paid in full. Both the policy and paid receipt were sent to LoanDepot, which they admit they have received. A supervisor named XXXX told me after an escrow analysis was completed, I would receive credit for seven ( 7 ) months of the forced coverage and be sent a refund. Today, I spoke to a supervisor named XXXX. He insisted I still owe money for the forced coverage. I had to pay an additional {$130.00} on top of my usual mortgage payment. XXXX also points out that I must provide proof of insurance for the period from XX/XX/XXXX to XX/XX/XXXX. This was not an issue prior to today 's conversation. As stated above the forced coverage was from XX/XX/XXXX to XX/XX/XXXX, it did not cover from XX/XX/XXXX forward. Yet, now Loan Depot is expecting me to pay for forced coverage for months prior to them placing the coverage.
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| 08/29/2022 |
Yes |
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- Trouble during payment process
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Web |
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I entered the forbearance program last year as random cutback and layoffs over covid were affecting my company of emplyment. Later in the year, they cut work force permanently. Loan Depot had approved my program and was very helpful with the process. In the beginning of this year, the servicing went to XXXX about the time I was coming out of the forbearance program. In XXXX, I requested to be remeoved from this program and to start making my normal payments again. I was informed that there was all this new paperwork to fill out to see if I was eligible for the forbearance program after a year of payments in arrear and I could no longer make payments except to certain agents. I filled out the paprwork and offered them a good faith payment to start out. I didnt hear from them again until XXXX, when XXXX XXXX told me they needed more information. I sent the information and attempted to make payment, which was refused by their agent. The next month, a new agent, XXXX XXXX, came in and said they just needed one more piece of information and all was approved to move forward, a statement that I wasnt working any extra income jobs. I provided this and gave her a payment with extra. She then emailed me that I would receive a form to sign and the amount to catch up my payment in the mail. The email also stated to ignore the coming bills demanding full balloon payment from loan depot as these were computer generated. I received one bill that had notarized court intent to forclose my home without full ballon paymenty and reached out since I had not heard from them since XXXX, over a month. I was put with a different person who then said all the paperwork needed to be completely resubmitted and start all over after 7 months of trying to get this situated and make payments, even though they intend to forclose in two weeks and have stalled me from action this long. upon my study, XXXX has been sued multiple times over 20 years for this action and taking houses to flip.
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| 02/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Unfair Practice Pursuant to Section 5 of the FTC Act ( 15 USC 45 ) I recently closed a loan with Loandepot. The closing took place the evening of XX/XX/2020. Included in the closing package was a preliminary settlement statement that included prepaid interest starting on XX/XX/2020, the expected date of funding. I received notice on XX/XX/2020 at XXXX XXXX ( attached ), after close of business, that the loan had funded. The receiving institution posted the three funding wires to my accounts on Monday, XX/XX/2020.
I requested from Loandepot an updated closing statement that correctly reflected the funding that was posted on XX/XX/XXXX, and a refund of the excess accrued interest on the settlement statement for which I was billed beginning XX/XX/XXXX. Loandepot provided a copy of the funding notice email, already provided on XX/XX/XXXX. I again requested evidence from Loandepot ( see attached email ) that the funding actually occurred on XX/XX/XXXX. That request has been unanswered and had the company provided the necessary evidence to substantiate the claim the funding occurred on XX/XX/XXXX, this complaint would not be filed. Due to the fact that the company can not or will not provide evidence of funding, I can only reasonably conclude that such evidence does not exist.
In addition, I have ascertained that the receiving financial institution received the three funding wires on XX/XX/XXXX, all after XXXX XXXX ( wire receipts attached ). This is a full 24 hours after my notification that the loan was funded. In addition, XXXX is after the wire cutoff time for the receiving institution, which is why the funds were not posted to my accounts until Monday, XX/XX/XXXX. I have also attached the payoff statement from the receiving institution indicating a payoff on XX/XX/2020. Since the funds were not available to me until Monday, XX/XX/XXXX, I respectfully request that the accrued interest for those days between XX/XX/XXXX and XX/XX/XXXX be refunded to me.
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| 10/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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On XX/XX/XXXX I applied for a loan to refinance my home. After reviewing a few companies I decided to go with Loan Depot as the rate and closing costs made the most sense for me. On XX/XX/XXXX after several communications Loan Depot said they loan type they had set up was not the appropriate loan, but the good news was that the right loan would have a better interest rate and have similar closing costs. On the XXXX of XXXX I received a loan estimate and the closing costs were significantly higher than what they said they would be. I emailed and called several times. They said they would look into it. One loan officer I originally spoke to confirmed the closing costs as the number I was told on the XXXX so I thought we okay. I then requested a new loan estimate because at this point we are going on 60 days and it should not be taking this long and I wanted to compare options again. The new loan estimate had an even higher number than the estimate from the XXXX of XXXX. I again called and spoke with the senior loan officer and he stated that this process is normal for them but the numbers they had from me on the XXXX of XXXX were not accurate as they were the numbers the got on the XXXX of XXXX. So the new numbers I was getting now are accurate. He said they should have had the accurate numbers by the XXXX of XXXX but didnt. At this point I either have the pay roughly {$5000.00} more to close the loan, if it even closes as it still has not, or I have to take a higher interest rate because rates have changed since I was looking a month ago. I have been forced to stay with a lender that I do not want to work with or lose money. They have not tried to rectify the situation and have stated this common practice for them to have two different numbers to work. This is either a lie and they made a mistake, or their practices are malicious and intentional. The record every call so they have on record all or conversation and confirmed that they stated these numbers.
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| 03/26/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or about XX/XX/XXXX I applied for a refinance with my current lender Loan Depot. This is my 2nd refinance request within the past 6 months That has been turned down for low LTV because of the appraisal ordered by Loan Depot.
What strikes me as very odd is that my city assessment Real Estate Statement reflected a higher value that even my home appraisal. I called my local city assessment real estate office to challenge their assessment since I had Pay for an appraisal with Loan Depot. After speaking to my local real estate City Assesser office in Virginia they informed me their assessments are 90 - 95 % of market value according to the Code of Virginia.
After several attempts by phone and by email someone Loan Depot refinance finally responded to my concerns regarding the appraisal. My original loan officer didnt even bother to reach out to me. They told me that I could challenge the appraisal. They understood the grounds for which I was challenging the appraisal due to my city assessment come in way over the appraisal which normally does not happen.
My concern as a consumer which pay for the appraisal although I understand Loan Depot ordered it. I find it very difficult to believe that in the last six months my appraisal has not changed.
I am concerned that there may be an inappropriate relationship with Loan Depot and the Appraisal company that they use and that there might need to be another level of oversight to make sure that these appraisal fair and equitable to the consumer.
I understand that home loan values affect the pricing of the loan. However if an equitable and unfair appraisal of the house is performed for whatever reason. It can definitely negatively affect the pricing of the loan for the consumer and in my case deny them the opportunity to refinance and lower the monthly payment.
Hopefully no other consumer has experience what I have experience twice in a row. Its uncanny the likelihood of this happening so close together
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| 10/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I have been shopping around for mortgage rates with about 6 companies. All of them did " soft '' inquires on my account ( i.e. does not affect my credit score ), except LOAN DEPOT via XXXX which did a " HARD '' inquiry on my credit ( which DOES affect my credit score ). I have not applied for a mortgage with LOAN DEPOT and they did not have permission to start a mortgage ergo hit my account with a " HARD '' inquiry. I have attached the email that LOAN DEPOT sent me after inquiring about a mortgage. Note that at the top of the email it says " Thank you for considering loanDepot for your mortgage financing!, yet at the top there is a loan number ( " Subject : Welcome to loanDepot, XXXX! ( XXXX ) ''. Not only did they hit my credit report with " HARD '' hits, they also hit my wife 's 3 credit reports, lowering her score too.
I have called XXXX and they initiated an inquiry with LOAN DEPOT, but that will take up to 60 days to complete. I am now ready to apply for a mortgage, and my credit score has been affected by LOAN DEPOT 's " HARD '' hit on my account.
I called LOAN DEPOT and XXXX told me that is the way it is, and he would not address the issue at hand. Told me to go ahead and " call the FBI or whoever to handle my complaint ''.
I called XXXX ( XXXX ), and they also refused to do anything about my complaint about reversing the " HARD '' hit. I have attached their credit report showing the " HARD '' hit on my account.
I have not talked to XXXX nor XXXX yet, but can not dispute online for what ever reason. It shouldn't take me 3 hours to get simple answers and get this hit removed. I have got nothing but the run-around whether it was online or on the phone ( except XXXX, they took my complaint quickly and were professional ) I have also attached XXXX and XXXX 's sections of my credit reports showing the " HARD '' hit on my credit report.
I find hitting my credit reports with a " HARD '' hit when I was only inquiring about rates and fees.
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| 02/09/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American, Servicemember |
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My Response to Loandepot XXXX XXXX/XXXX/XXXX The information Loandepot mention & provided are n't true. When we Refinance our home in XXXX XXXX with loandepot. Homeowner insurances was still active from " XXXX insurance company ''. I contacted them several times. and they sent me proof and I 'm sure I disclosed to loandepot such proof of homeowner insurance then. all through XXXX & XXXX still active. I do n't know where loandepot got their information from. But, they are n't true. We have gone through hell with their Dishonest services with our Refinance since : Terrible Dishonest, trying hard to find ways to twist their dishonest service foremost. but, the fact of the matter is : they tried very hard to suppress my VA entitlement benefit to purchase our home in the first place. Our Fundamental Right : right that is considered by a court ( as the U.S. XXXX COURT ) to be explicitly or implicitly expressed in a XXXX ( as the U.S. XXXX ) A court must review a law that infringes on a " fundamental right under a standard of strict scrutiny. according to how they treat and served us : because of my character as a " XXXX '' XXXX from XXXX XXXX. which also falls under invidious discrimination type of service as fundamental right is concerned. Including : False statement 1. an assertion that is not true, especially one made in words as distinguished from verbal conduct. any conduct or representation that violates a " False statements statute '' any federal or state statute making it a crime to make false statement. Or could be " frolic of one 's own conduct by an employee outside the " SCOPE OF EMPLOYMENT. '' OR " FRUIT of the POISON tree '' evidence derived from information obtained through an illegal search or other illegal investigative technique, such as evidence is generally subject to the EXCLUSIONARY RULE TO THE SAME EXTENT AS THE ILLEGAL OBTAINED INFORMATION THAT LED TO IT. IN THIS AFOREMENTIONED. NO SATISFACTION WITH THEIR COVERED UP EXCUSED.
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| 02/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or about XX/XX/XXXX, I spoke with XXXX XXXX of Loandepot regarding refinancing of my mortgage. He promised me that if I submitted timely all my documents as requested by Loandepot then I could close no later than the middle of XX/XX/XXXX. I complied and even relied upon his statements because I had work-related obligations in XX/XX/XXXX that take me away from my home area. In early XX/XX/XXXX, I was contacted by XXXX XXXX who is a loan application processor who stated that it was going to take 10 days to obtain a payoff quote from my current lender, and that could delay the loan. I contacted my current mortgage servicer and obtained the payoff letter in 3 minutes and forwarded it to Loandepot. I was waiting, hoping and relying that I would close by my rate lock end period on XX/XX/XXXX. At which point, I received a form letter saying that my rate lock was being extended to XX/XX/XXXX. XXXX XXXX, a manager at Loandepot assured me on XX/XX/XXXX that they would fastback my loan and would have me closed before I had to leave the country on or about XX/XX/XXXX. On XX/XX/XXXX, not having heard from Loandepot, I had to CANCEL MY LUCRATIVE CONTRACT because I was going to a location where internet was unreliable and there were no notaries. NOW, Loandepot sends me a letter telling me that my rate lock has been extended to XX/XX/XXXX. When I call them, NO ONE can tell me when I will close. Loandepot has been duplicitous in all of their representations to me. They have strung me along when I could have used another lender. I did everything I was supposed to do and yet they have taken from me the one thing I can not get back : my time! Additionally, I have lost the income from a lucrative contract that I can not get back. My reputation in canceling is mush. I don't know if they're breaking the law or not but they're XXXX sure breaking their motto : Customer service is our top priority! Thats a bunch of XXXX! I'll never use this company ever again!
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| 02/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
Older American |
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Attached is one of many, many letters I 've received encouraging me to refinancing my existing mortgage loan. I feel the letter is extremely misleading and basically nullifies all the effort the CFPB has put into ensuring mortgage customers are adequately informed of the conditions of their mortgage. I 'm sure the lender 's legal team has reviewed it for compliance but I believe it violates the intent of the disclosure laws. For example, the letter states : - You may be able to save an estimated {$110.00} per month by refinancing. It 's not until you read the fine print that you find out that : o The offer is a XXXX adjustable rate with caps of XXXX. How many people understand what this means?
o It assumes a credit score of at least XXXX, a loan to value ratio of 60 % and debt to income ratio of no more than 43 %.
o It assumes an existing mortgage rate of 3.950 % ( my existing mortgage has a lower rate than that ).
- You may be able to defer your first mortgage payment saving you {$1000.00} right now. The footnote goes on to say " If your closing is timed correctly and you do n't make the payment the month you are closing, it is possible to add that interest into the new loan. '' It fails to mention that your payment on your existing loan may be delinquent and reported to a credit bureau as such.
- We 'll waive all lender fees and provide a free appraisal for future refinances. How is a borrower to know what is a lender fee and what is n't? Furthermore, the footnote for the free appraisal says if you ever decide to refinance for any reason.. .loanDepot will waive all lender fees and reimburse appraisal fees on you refinance. '' Are they talking about this refinance or a future refinance?
I could go on and on about the misleading letter and deceptive footnotes. Suffice it say that I 'm sick of these nationwide lenders clogging the market with this kind of XXXX. It confuses the public and, in my opinion, discourages all lending.
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| 02/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Older American |
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I have held a bimonthly autopayment of my mortgage on XXXX XXXX XXXX XXXX, XXXX, XXXX XXXXXXXX. I retired from federal service XX/XX/XXXX and moved to XXXX, XXXX in XX/XX/XXXX. During the 8-10 years that I held a mortgage with Loan Depot my payment record was exemplary. My house in XXXX was rented. In XXXX XXXX apparently one of the autopayment failed. Home Depot did not notify me immediately so I could correct the error in a timely manner. Instead they suspended the autopay and I was advised in XX/XX/XXXX that my payment was in arrears for 3 payments. I wrote to the customer service portal asking for the reason why the autopay was stopped and how I could reinstate it. Phone based enquiries leave me on hold for a long time and then disconnect. I chose to use the message board in order to have a trail to enable someone to help me. In fact, I realized that the messages are not reaching a billing agent but a third party call center. The problem of miscommunication, crossed messages, resulted in me submitting payments based on the most recent communication with the Loan Depot representative which were returned to be as insufficient since the time passing has increased the amount due. I tried to explain as much as possible but all I got was how in one month I was behind on payment. There was no recognition that for 8 years or more I had a spotless record of payment and I deserved the courtesy of a human interaction for a conversation on the resolution of this issue. The report of poor mortgage payment has directly prevented me from purchasing a home in XXXX, CA. I am XXXX XXXX XXXX been through extremely difficult time since my move to XXXX and all I want is a roof above my head during the last years of my life that I can call my own. Loan Depot 's actions are unconscionable and inhuman. i m hoping that the report to the credit bureaus will be removed permanently and clear the way for me to obtain a mortgage on my last home. Thank you.
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| 05/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a cash-out refinance with loanDepot and let them know upfront it was an investment property that my partner and I had owned for less than 6 months. I also advised I did NOT want to pay any points for the interest rate. Every loan estimate I received showed points being charged with NO explanation given as to why I could not receive a loan estimate without being charged any points.
After several weeks of trying to get information from my loan officer I requested to be put in touch with his manager to see what was going on. A simple refinance had stretched into a multiple month ordeal just before the Covid-19 drama had started. I should have been able to complete this BEFORE all the shelter-in-place requirements and surge in customer assistance. The manager called me ONCE, and I still did NOT receive a loan estimate showing NO points or an explanation saying I couldn't qualify for a loan with no points being charged.
Strangely I then received a denial letter stating I didn't qualify because of my " length of residence ''. There was NO explanation what " length of residence '' meant and NO call from my loan officer to advise as to why I was suddenly denied supposedly based on information I gave when FIRST giving my application information. I have been at my current residence 10 years, and I was told by the loan officer the length of ownership in the subject property wasn't an issue.
It appears my loan was cancelled and MONTHS of my time and energy wasted because I did not want to pay loanDepot points. I have good credit and no income issues. At NO point was I asked for additional documentation to address any residency concerns whether it be for my personal residence or the ownership length of the investment property. I was not advised at ANY point in the process of the requirements or how I may or may not qualify, and NO one will contact me back, even when I requested to speak with their Office of the President.
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| 12/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Paying off the loan
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Web |
Servicemember |
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I sent a wire transfer for the payoff amount provided by loan depot on their payoff request statement in the amount of {$13000.00} on XX/XX/2023 at approximately XXXX XXXX cst as per their instructions with the proper documentation.
On XX/XX/2023 I was notified by a loan depot representative that I needed to wire an additional {$1500.00} to satisfy the loan.
So wired the additional {$1500.00} on the same day XX/XX/2023.
I was then told by a loan depot representative on Friday XX/XX/2023 that the funds had been received, however, the funds had not been applied to the loan.
I proceeded to ask for the funds to be applied to the loan. The loan depot representative responded and stated the funds would then be applied and I should receive a letter showing the payoff to be completed within XXXX business days.
One week later on Friday XX/XX/XXXX, I called to check the status of the loan as I had not received notification of the loan being paid off but a late payment notice. The loan depot representative assured me the funds were being applied and to not worry about the late notice.
Today, XX/XX/2023, at XXXX cst. I called to check the status of the loan and the representative said I needed to request a new current payoff amount and wire that full payoff amount as they rejected my original wire in the amount they asked me to pay. I notified the loan depot representative that I had not received any of the the money ( {$15000.00} ) back I had wired.
I proceeded to ask when they sent it back and the loan depot representative could not answer.
I am sitting in my bank now with all of the paperwork from both wire transfers and the bank verified the funds have not been returned or rejected.
I feel like I have done everything correctly in including sending multiple wire transfers at {$20.00} each due to what appears to be their mistake. I have been robbed of {$15000.00} and am powerless to do anything about it. PLEASE HELP!!!
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| 01/10/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Problem when making payments
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Web |
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I have been experiencing a substantial amount of medical issues which caused me to be off work for extended periods of time without pay. I have informed the agency of my medical issues and my inability to pay and exhausted all resources to maintain a good standing with the companies. I have sold my car, borrowed from family and friends and opened additional loan account to pay them even though in the state of Oklahoma the law clearly states you are only allowed 2 but they granted additional loans and where aware of the other loans and payments. When I went to the doctor I was advised that my symptoms are related to my diagnosis of being XXXX XXXX and so since my healthcare plan administrator is human resource I did not want my health information to get out so I stopped using the insurance and the medication cost is {$2000.00} for 30 days supply which honestly I just don't have and even after checking if ran through insurance would be {$520.00} I just have been overwhelmed and sick. I have repeated explained the situation with the companies not going into deep detail and I am receiving at least 10 calls per day on every phone listed, the calls are then followed up with threatening text messages, all references listed are called and provided confidential information about me which my family friends are not aware what is going on in detail because I stay isolated due to XXXX XXXX XXXX XXXX and I am unable to be around people. I am receiving voicemails about wage garnishment, my avoiding their calls and being a terrible person, my losing my job if the wage garnishment is filed. Just a number of illegal tactics to put stress or force me the pay funds I just don't have and honestly at this time I have big things to deal with. I have received a number of calls from various coworkers and friends at work not listed stating that they called the main line and asked for me and went into detail why they were calling which is outrages.
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| 10/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I recently refinanced my mortgage with Loan Depot closing at the end of XX/XX/XXXX. During the origination process LoanDepot required that I raise my flood insurance coverage to {$200000.00} and handled this update to coverage themselves. This was fine given the new loan amount and the flood policy was updated, or so I thought. Since I closed on the mortgage it has not been transferred and has remained under control of loan depot mortgage servicing. In early XXXX both myself and loanDepot were mailed a Flood insurance Expiration notice with the renewal premium of {$360.00} that was previously updated by Loan Depot to was due. Payment never ended up being sent from my escrow account by LoanDepot and on XX/XX/XXXX the insurance company reached out and notified me that it had not been paid. I checked my escrow activity and noticed it had not been sent either. I initially reached out to LoanDepot an re-provided all documentation they already had on file as they were the ones who originally increased the insurance amount. After several days of back and forth and even getting the insurance company themselves directly involved loandepot finally sent over the payment from my escrow account on XX/XX/XXXX. I received an email from the Insurance company this past Friday XX/XX/XXXX notifying me that they sent {$15.00} less than the total premium and only sent {$340.00} instead of {$360.00}. They let me know that if funds are not received by LoanDepot by XX/XX/XXXX that my policy will have to be redone and the premium will increase substantially due to how long the policy has been in place. I have tried unsuccessfully to get LoanDepot to do anything about this since Friday and am going to just remit the {$15.00} myself to ensure my policy stays in tact. I want to see what further action can be taken against LoanDepot in this matter as they could care less to let someones policy lapse and do not properly manage escrow accounts.
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| 11/15/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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My father passed away suddenly more than two years ago. At the time, we were living in our family home that included him, myself, my partner, and our XXXX children. The home loan with LoanDepot was in his name. When we contacted the VA, they advised us to contact our lender and request an unrestricted transfer due to the death of a veteran, a process they described as simple, and stated would not cost more than {$50.00}.
For two years now, we have been jumping through hoops, and have made no progress whatsoever. LoanDepot originally would not speak to me about the loan, and required me to go through a lengthy process of being deemed the successor in interest. They also advised they do not have an Assumptions Department, and were unfamiliar with the concept of an unrestricted transfer. At one point they locked us out of the account and we were not able to make payments ( even though every payment to them since the loan incepted was from my checking account ). At some point during this process, the loan became delinquent. After I was finally declared the successor in interest, they led me through applying for mitigation, and for the last few months we have been making regular payments, higher than the original payments, on a trial basis.
Yesterday, I received a denial letter, stating that we were not granted mitigation, and essentially it was denied because my name was not on the deed to our home at the time when my father passed away. They knew this prior to advising me to apply for this mitigation, as they specifically advised me to go through probate so that I could get the deed in my name, as that was required in order to become the successor in interest.
The letter further states that loan assumption will be required, but they will not guarantee any type of mitigation, only provide additional steps to continue to follow, with no end in sight, and no guarantee that we will be able to keep our HOME.
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| 05/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
Older American |
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On XX/XX/2021, I set up an AutoPay for my mortgage with Loan Depot through my XXXX XXXX XXXXXXXX checking account via their website. This AutoPay should of paid the XX/XX/2021 payment. Loan Depot did not post this autopayment and subsequently sent to the credit agencies a delinquent payment notice.
Loan Depot sent a late payment notice dated XX/XX/XXXX, which I received on XX/XX/XXXX, and I quickly called Loan Depot customer service and spoke to XXXX, ID XXXX. He informed me that Loan Depot did not credit my account with the AutoPay for either XX/XX/XXXX or XX/XX/2021 payments. He did not have an explanation why Loan Depot did not post the AutoPay since he saw that the AutoPay was set up on XX/XX/XXXX. He did remove the late fee for their error, however. That day I had XXXX XXXX XXXXXXXX make two payments for XXXX and XXXXXXXX XXXX mortgage payments which brought my account current.
During this period, I have been applying for a new 12 month construction loan with XXXX XXXX XXXX, Idaho. They informed me that my credit scores have dropped over a 100 points because of this delinquency from when they gave me the initial credit approval to the final mortgage approval, and that the interest rate for the final 30 year loan will have a big hit on interest rate that they can provide. With this news I applied with XXXXXXXX XXXX for this construction loan. They declined my mortgage request because of this delinquency.
I have sent two certified letters to Loan Depot Dispute Department, XXXX New Jersey, on XX/XX/XXXX and again on XX/XX/XXXX to dispute this delinquent mortgage payment. I just received their response in the mail on XX/XX/XXXX where they declined my request to withdraw the credit notice to the credit reporting agencies. It took almost 7 weeks for them to respond. I requested a phone call to discuss their error, which they ignored. This error will cost me significant financial harm if not corrected
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| 01/07/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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This is a complaint against Loan Depot. It is a long story but here we go, my husband and I purchased a home. The previous owner had a lien on the home because he took a loan for the installation of solar ( we did not know this at the time of purchase, it was not disclosed by the MLO ). This lien is charged to the property taxes and taken from the escrow account. The previous owner paid of the solar once our mortgage funded. Since the payoff was done after XX/XX/XXXX ( which is the cut-off date for Property Tax Assessment ), the tax assessor kept the charge on the Property Taxes even though the solar was paid off, hence double charging for that payment ( Once in the payoff and once in our property taxes. Which led to the lender, ( LoanDepot ) collecting that money from us, deducting it from my escrow account and paying my Property Taxes with that fee included. LoanDepot sells my loan to XXXX. I talk to the Tax Assessor 's office, and the county and they say it is the loan company 's responsibility to pay me back. I proceed to get the property taxes on my property, the release of the special lean, from both the solar company and the loan company ( XXXX and XXXX, on behalf of XXXX XXXX XXXX, as well as a California Parcel Payoff Quote that reflects that the solar was being charged to my property taxes. I send this information to XXXX and LoanDepot ; XXXX refunds their half of the fee almost immediately since they made the 2nd installment on my property taxes, but LoanDepot, who made the 1st installment, will not refund me. I have been in contact with them since XXXX of 2019, trying to settle this. They go without responding for months, they send me to different departments over and over again. It has been over 6 months now that I have heard anything from them. My husband is in the military and we are going to move soon, overseas and I can not have this unresolved before I leave. Please help me!
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| 11/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I was contacted by a loan officer of Loan Depot ( loandepot.com ) for a mortgage refinance. He explained to me that I was prequalified after he pulled my credit report. He asked for my credit card number to pay for the appraisal. I gave him my credit card number and then {$370.00} was charged to my credit card. About two weeks into the mortgage loan process, The loan officer suddenly had become unresponsive to my phone messages and email inquiries. My last contact with him was on XX/XX/XXXX. Then on XX/XX/XXXX, my processor sent me an email notifying me that the appraisal had been finished. Then after that my loan was a complete standstill. I could not get any updates with my loan until XX/XX/XXXX when my processor sent me an email stating that they were trying get some conditions fixed with the appraisal. By this time my loan had been reassigned to another loan officer. Eventually on XX/XX/XXXX, my processor told me that the appraisal was useless because the appriser refused to fix some corrections in the appraisal. My processor said that Loan Depot would be doing a desk appraisal instead which is only running comparable sales from a computer. This completely messed up my loan and made purchasing an actual appraisal a waste of time and money. I should not be liable to pay for the appraisal. Loan Depot made a complete mockery of this loan. I was misguided by the initial loan officer who ordered the appraisal. Three weeks into the loan process my loan officer suddenly disappeared while leaving my loan at a complete standstill for weeks. Then the appraisal ordered was insufficient and could not be used causing my loan to be denied. The appraiser refused to provide the required information for the processor so it was a total waste.Now I am being charged {$370.00} for an appraisal that was done according to Loan Depot 's standards and they were the ones who ordered the appraisal.
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| 11/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I am refinancing my mortgage with Loan Depot and closed on XXXX/XXXX/2020. The closing/title company is CLOSINGUSA. I was told that my loan will be funded by XX/XX/XXXX2020 and that's why I had to pay the per diem interest to my current lender until XXXX/XXXX/2020. However in the XXXX statement the cash to close was higher than what was in the closing disclosure by {$300.00}. I was told this was because they had calculated the payoff amount until XX/XX/XXXX2020 according to the payoff statement provided by my current lender ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX and that I would be refunded for the XXXX extra days of per diem interest after loan is transferred, as my loan would be paid off by XXXX/XXXX/2020. As of today XX/XX/XXXX2020 my loan has not be paid off by the CLOSINGUSA/LOANDEPOT. I have followed up several times with LoanDepot XXXX XXXX XXXX and XXXX XXXX XXXX and keep getting different excuses. They sound helpful and courteous but are unable to resolve the issue. For the last week or so, every time I call them they keep telling my that the wire transfer was made or will be made 'today ' but I never get the tracking information or a confirmation from them. In my email communication ( dated XX/XX/XXXX2020 XXXX, I did however get a confirmation from XXXX that they will honor the XX/XX/XXXX closing date XX/XX/XXXX2020 funding date, but I am yet to receive the wire transfer confirmation. I was also told that I will be receiving a supplemental wire transfer for the per diem interest but they don't have my bank information, so I don't trust that information is correct either.
I have reached out to the title/closing company as well, but have not received any response or call back.
I will end up having to pay the mortgage for the month of XXXX to my current lender and am afraid, that due to the delay in payoff by the closing company, end up paying extra for the per diem interest.
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| 10/26/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
Servicemember |
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On the afternoon of XX/XX/XXXX my mortgage lender and title company, while preparing documents for converting my new home construction loan into a permanent mortgage, informed me that on XX/XX/2018 my neighbor had taken out a {$200000.00} home equity loan on my property which I bought a year prior to this fraud occurring. Somehow his title company included my 1.123 acres as collateral on his loan without my knowledge, consent, or signature. I only discovered this had occurred because I was set to close on my new construction home in less than a week when my title company discovered the lean. This illegal lean on my property is essentially a theft of my land and house. If my neighbors title company can not correct the mistake before Monday the XX/XX/XXXX I will lose my locked in interest rate thus costing me thousands of dollars in higher interest costs, and if the problem is not corrected before mid-XX/XX/XXXX, my construction loan matures and I will potentially be foreclosed on by my construction lender. I contacted my neighbors lender, and they would not speak to me. On XX/XX/2018, I contacted the law-firm who reviewed the loan and they advised they could not provide me the name of the title company that my neighbor used as it would violate privacy laws. He did give me a name and contact number for an individual at my neighbors lender and advised me I needed to have my neighbor call him, as they would not speak with me since I have no account with this company. The lender contact did not answer when my neighbor and I called him. My neighbor then contacted his title company who promptly picked up the phone and advised they were aware of the problem and working on it. As of XX/XX/2018, I still have not heard or received anything from anybody regarding this fraud despite the title company stating I would have correcting documents before XXXX XXXX Central Standard time on XX/XX/2018.
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| 01/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Deceptive trade practices, Fraudulent misrepresentations during application process. On XX/XX/2023, I contacted Loan Depot for a refinance. I contacted them based on an advertised rate I found on XXXX. XXXX XXXX was the loan XXXX I was working with. I informed XXXX I was responding to advertisement I found on XXXX. She informed me that she could provide an even better offer if I was well qualified. I agreed to provide all the information she requested. She then proceeded to make me an offer that she presented as far better than what was advertised. I specifically asked her to reiterate the offer. She said I can get a 4.625 % rate on a 15 year fix loan with a {$7000.00} lender credit. I asked her twice to confirm that I heard her correct. She confirmed, but refused to provide an loan estimate unless I did the full application and gave her my credit card. Then I agreed to proceed with the full application. When I received the loan disclosures along with my application for signature, I noticed that there was no lender credit, but rather I was being CHARGED nearly {$25000.00} for points! I objected to this charge, and request the have the XXXX offer instead with zero points. In response, XXXX proceeded to lecture me about how much money I would save with her loan. She is dishonest, deceptive and a flat out liar. She should not be licensed to sell loans. I was conned into proceeding with an application on false pretenses. Luckily her company records all conversations. First, she plainly admitted that the XXXX ad was false to intentionally direct traffic to her company and that they would not honor that offer. Then she proceeded to apply deceptive and fraudulent tactics to overcharge me for points that I specifically and repeatedly told her I didn't want. This kind of behavior erodes the publics trust in institutional lending, is a deceptive marketing practice, and flat out fraudulent.
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| 06/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I have refinanced my mortgage from XXXX XXXX to Loan Depot in XX/XX/2020. Closing date was XX/XX/2020, Disbursement Date was XX/XX/2020 and my mortgage with LoanDepot went to FUNDED status on XX/XX/2020 but my old lender XXXX XXXX received the funds on XX/XX/2020. My previous mortgage got closed on XX/XX/2020. I ended up paying for 2 loans for >25 days. During this period, I followed up multiple times with loan officer XXXX XXXX, calls were never picked and voice message were never responded but to my emails, i got few email responses back during this 25 days period ( from XX/XX/2020 to XX/XX/2020 ). Response i got from XXXX XXXX was " The title company is working on the disbursement with our funding department '' and few days later " it has funded on our end we are just waiting for the title company to make the disbursements '' and the other " My manager and director have escalate and confirmed that the disbursement from title will take please tomorrow and no later ''. I followed up with closing attorneys ( XXXX XXXX XXXX XXXX XXXX XXXX ) during this period. Response from Closing attorney was that they are yet to receive Funding papers from Title company ( XXXX XXXX XXXX XXXX XXXX ( XXXX ) ) which are not customer facing and closing attorney suggested that i need to follow up with my loan officer. I was also responded in email by XXXX XXXX that " Mr. XXXX and we would cover all charges due to delays with funding ''. But as per final settlement statement and other documents, I am paying double payments, one to XXXX XXXX and other to Loan Depot for this period ( XX/XX/2020 to XX/XX/2020 ). I have reached out multiple times to Loan Depot Customer service and Loan Depot Servicing departments as well. Loan Depot Servicing department redirected me to Loan Depot Origination department where as Loan Depot Customer service has not resolved my issue and i am waiting on answers from them
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| 08/12/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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Our mortgage payments with Loan Depot have never been late nor missed. Until XXXX, our payments were made through an electronic debit from our banking institution. Payment for XXXX was posted and processed. Payment for XXXX was processed as a second payment for XXXX, which I was initially told my banking account was closed. I received and sent verification my account was active and never closed. Since the XXXX payment was posted as a second XXXX payment, it has been showing our mortgage is one month behind. I have ongoing emails, expressed mailing and faxed verification to rectify this problem. My bank account has been active since XXXX. Verifiable transmittal reports for XXXX and XXXX, and check tracer numbers for XXXX and XXXX have been submitted. Loan Depot continuously call and harass us even for the XXXX payment, which was paid via on line and show posted from checking account on XX/XX/XXXX. Again, I have sent the check tracer numbers and have continuously tried to show my account was never closed, nor were there funds reversed or my payment refunded back to my account. XXXX and XXXX mortgage payments have been made. XXXX payment was sent expressed mail and noted specifically for XXXX payment, yet Loan Depot processed it as XXXX 's payments and now our account reflect our XXXX payment is due when it should not be. All payments have been processed, we never missed a payment, my account has never been closed. I have continuously been receiving collection calls after requesting to speak with supervisor with Loan Depot. Verifiable payments, banking transactions and statements shows active account with confirmation of faxes with documents from my banking institution have all gone unresolved. My mortgage is not late, never have been. The error is : The mortgage company processing department applied the XXXX payment to XXXX 's payment which had already been received and processed.
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| 09/12/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I have a XXXX Homestyle Renovation Loan being serviced by imortgage in XXXX, AZ. I had the mortgage company required consultant submit the third and final draw request complete with all of the documentation for the draw on XX/XX/XXXX and it was received by imortgage according to an agent I spoke to, XXXX XXXX, on XX/XX/XXXX and he said he would process the checks. This money was to pay the contractors who had finished work on my house two to four weeks before. On XX/XX/XXXX, I received a call not from imortgage but from an appraiser that originally appraised my house stating that imortgage wanted an appraisal by XX/XX/XXXX. As I was on vacation in XXXX, which was known by both the agents I dealt with at imortgage, and was not due to return until XX/XX/XXXX, I immediately contacted XXXX XXXX, the loan administrator at imortgage to express my dissatisfaction for this unnecessary delay to the release of my contractors funds. He said he was not going to release these funds even though the documentation was complete for him to do so. ( The XXXX previous draws have been released with the same information. ) While there is a requirement in this loan for a reappraisal before the final distribution of any remaining contingency funds and the loan is closed I believe XXXX XXXX, is committing fraud by claiming that he can hold these draw funds intended to pay my contractors until a final appraisal is completed.
While I contacted several XXXX complaint operators, as they are the ones who own my loan, they said they could not help me because they do not enforce the requirements on the lenders only on the customer.
I will be contacting my Senators and Representative concerning XXXX 's lack of customer service as this is the type of practice that got them in trouble XX/XX/XXXX. I 'm hoping that yours is not just another government waste of time and will actually do what your mandate implies..
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| 05/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I purchased a home at XXXX XXXX XXXX XXXX XXXX Pa XXXX.
I financed with Loan Depot, a company that only required me to pay 3 months of prepaid taxes and 6 months of prepaid insurance at closing.
They used a bait and switch strategy where they undercut the local lenders with lower closing costs. Local lenders were charging 9 months prepaid taxes and an year ahead of homeowner insurance.
Based on the purchase agreement I agreed to pay XXXX a month which is all I could afford. I bought the home in XXXX and the taxes were due in XXXX.
Because I put 5 % down- I am forced to have an escrow account. In XX/XX/XXXX Loan Depot sent me a letter claiming that they were short in escrow- the taxes did not go up but they did not account for less XXXX in local taxes. I was fine to add XXXX to my monthly payment ot catch up for the shortage for this year and add the amount going forward. However- they increased my payment to XXXX for 9 month- until XX/XX/XXXX. In reality they do not want to forward my taxes and they are making me pay over XXXX month for 9 months which is against the purchase agreement. I had to withdraw money from my retirement to make these increased payments. This is against the law and they are keeping me XXXX to my credit and the home i purchased. If I fail to make the full payment they could foreclose the home. I contacted them sever times over the phone and in writing and a consumer agency. I have my numbers right - I am a XXXX XXXX and have a XXXX in XXXX XXXX. I have my numbers right. I believe this is something that they do to many people and a class action lawsuit is needed. I am planning to sue and recover my losses since they put me in a tight spot and they wont allow me to get out of the escrow and pay my own taxes.
Please investigate this corrupt company. One of their escrow people hung up on me when I requested the payment to be adjusted back.
Thank you.
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| 05/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was referred to XXXX XXXX @ loanDepot On XXXX I applied for a loan with loanDepot because I XXXX told me he could lock my rate in at 2.875 %. I e-signed all documents and sent in required documents for underwriting. I received a commitment letter on XX/XX/XXXX from XXXX XXXX. XXXX XXXX called me on XX/XX/XXXX to let me know he was leaving the company and that XXXX XXXX ( processor ) & XXXX XXXX ( manager ) would be assisting me to closing. Then I received another XXXX to e-sign changing the the loan terms to a 30 fixed with a higher interest rate of 3.25 with {$11000.00} in points NOT WHAT I SIGNED UP FOR. I was told the product wasn't available due to the economic crisis caused by the corona virus. I feel this a bat & Switch and would like help getting what was promised to me in the commitment letter I received.I asking XXXX XXXX how they could lock my rate in & give me an approval letter & then change their minds after I gave them everything they requested and paid for appraisal. He said he would get me the 2.875 % on the XX/XX/XXXX arm but needed just few more item on the XXXX of XXXX. I had to pay my accountant to get the last items he said they needed to get my loan closed. I got him everything the next day Friday XX/XX/XXXX. On Monday of XX/XX/XXXX he sent an e-mail stating he's been beat up enough on my loan and wasn't going to do it but having said that he found someone that could. He wanted to e-mail all my income and asset documents to some guy at another bank. I said no and asked XXXX XXXX to help me at his new company.
I have done many mortgages and business transactions and have never been treated so unprofessionally. No return call lies & failure to follow the practices required to be a loan office with regards to issuing proper notices handling of my personal document.
He's actions cost me around {$5000.00} so I did ask him to reimburse me he as yet to.
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| 11/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
Servicemember |
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I contacted LoanDepot in XXXX of this year to refinance a rental property that I own in Florida and began working with XXXX XXXX. A couple of weeks into the process, XXXX XXXX left and my loan was transferred to XXXX XXXX - this is where the problem began.
XXXX XXXX quoted me a 15-year loan at 2.875 % for {$100000.00} ( rolling in the closing costs and buying of points ) after I bought points from 3.25 %. The cost would be around {$1500.00}.
XXXX and LoanDepot did not execute my loan in a timely manner - despite my constant emails asking for the status and info they needed. Eventually, in XXXX the loan paperwork was completed and we went to sign, but the interest rate was now 3.25 % with no points being bought down. I refused to sign the loan.
I was contacted by XXXX XXXX from LoanDepot, who explained why they could not honor the 3.25 % and he was to compensate us {$200.00} on the closing for late fees due to the current mortgage company. Despite not getting my interest rate, I agreed as long as the {$200.00} was compensated. The loan paperwork came again - exactly as the first one with no {$200.00} compensation. I refused again.
I began asking friends about the loan. Each made the point that LoanDepot could honor the 2.875 % rate but are refusing.
At this point, due to LoanDepot 's and XXXX ' incompetence, I am not refinancing my property but I am out the appraisal fee of {$300.00}. An appraisal fee that would not have paid if LoanDepot was going to switch the interest rate on my last minute. ( Not to mention that {$35.00} late fee to the mortgage company ).
In summary, this company has wasted my time, lost me money in additional months of a higher interest rate by not refinancing ( or refinancing in a timely manner ), a late fee, and an appraisal that I did n't need. I am seeking restitution in money lost or them honoring the original interest rate they quoted me.
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| 03/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We had torn down our house and built it ground up. The construction was completed XX/XX/XXXX. I had a loan with XXXX XXXX for {$960000.00}, private lender loan with a loan expiry date of XX/XX/XXXX. I started the refinance process with loanDepot in XX/XX/XXXX. They were aware of my loan expiry date. On XX/XX/XXXX, I was told that we are approved and they scheduled an appraisal for XX/XX/XXXX. I was told that we would sign the papers on XX/XX/XXXX. My house was appraised at $ XXXX. I was doing a jumbo loan of $ XXXX - cash out refinance - as I had to pay off people I borrowed money from to get my XXXX sq ft house completed. On XX/XX/XXXX, they told me that they can not do the loan because my husband did not have a consistent 2 year income. I received the shock of my life when I heard this. I had given them every paperwork they needed. My husband is a licensed XXXX XXXX and since he was busy building our house in XX/XX/XXXX, he did not work, he therefore did not have income in XX/XX/XXXX. Since my loan was expiring and I could only extend the loan if I applied for an extension 2 weeks prior to my loan expiration. I was charged a huge amount of fee on this and I am requesting that all fees be reimbursed to me by loanDepot immediately. I forwarded XXXX XXXX e-mail on fees to loanDepot requesting payment, but I never heard back from them on this. I would really appreciate if you could help get all fees paid to me for the 3 month extension I have them do, plus compensate me for everything they put me through, just to tell me in the end that they could not do the loan. XXXX XXXX 's fee is as follows : 3 month : Extension Fee 1 % of UPB ( unpaid principal balance ) Legal - {$500.00} BPO - {$95.00} Admin - {$25.00} I would be happy to provide any documentation you need on this. I hope due consideration is given to my request.
Yours faithfully, XXXX XXXX XXXX XXXX XXXX XXXX
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| 03/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/XXXX. Re : mortgage refinance. Based on a loan estimate ( and realizing that the final numbers might differ from the loan estimate ) that I received from loandepot on XX/XX/XXXX, I paid {$510.00} toward an appraisal and credit report. The loan estimate ( attached ) provided for no out of pocket costs to me at closing and for cash to borrower at close. Also, when I asked the loan officer, XXXX XXXX, for evidence of the interest rate lock, she emailed me a screen shot ( attached ) on XX/XX/XXXX that contains the line : Estimated cash back at closing {$470.00}. Shortly after receiving the screen shot, I asked XXXX XXXX about who sends me a check for cash to borrower at close. She said there will be no cash to borrower because we're not allowed to send you cash at close since that would be buying down principal.
I contacted a friend whose been a mortgage broker for 20 years ( he can't do my refi since he's not licensed in my state ), and he said that I absolutely can receive cash at close, up to the {$2000.00} limit ( the limit was due to the fact that my loan was not a cash-out refi ). I contacted XXXX XXXX, who told me that if the final numbers show that there is cash to borrower at close, I would get a check for that amount, up to the {$2000.00} limit ( I used XXXX XXXX for my refi and closed this week ). I also contacted XXXX XXXX who confirmed what my friend and XXXX XXXX told me.
On XXXX, I emailed XXXX XXXX to request a refund of {$510.00} based on what I considered deceptive practice on the part of loandepot to show cash to borrower at close, and then after I paid {$510.00} in order to lock the interest rate, to tell me that I won't get any cash at close. Ms. XXXX and XXXX XXXX, responded to my email XXXX attached ). Mr. XXXX contradicted the aforementioned 3 sources about my getting cash at close and also said that I would not be getting a refund.
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| 07/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was shopping around for a refinance company, and Loan Depot called me. We discussed the process and the representative kept asking if he had my full commitment. He already had the numbers and was very pushy throughout this very long phone call. I asked if I could continue looking. The representative said of course I could however I would not find the same rates. They also said it would take 30-45 days for closing.
After doing more research on Loan Depot and the refinancing process I decided not to go with Loan Depot and emailed the representative the very next day stating I did not want to move forward with them on the refinancing and asked for my valuation fee of {$420.00} back.
The representative replied stating that they just needed a few more documents from me and the valuation to move forward. I again replied that I was not comfortable and that I would not be moving forward with them.
I spoke with three different inspectors and asked them to cancel the valuation. I spoke with Loan Depot XX/XX/XXXX and asked when this loan would be closed and I would receive my credit, I was told it should be within 24-48 hours. This has been ongoing since XX/XX/XXXX.
During this process with Loan Depot I have felt pushed into something I really didnt understand and was told that no one needed to know my husband and I are divorcing to refinance, I was charged on a card that had just gotten paid down, which the representative also knew about and when I wanted to cancel the representative kept pushing me to answer why even after I told them several times, I just dont feel right about it. I was also told that I was on a recorded line several times agreeing to the commitment.
It is my right to change my mind. The valuation was never done and I would not recommend Loan Depot, very pushy and not very explanatory and I still havent gotten my money back as stated.
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| 09/18/2021 |
No |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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I refinanced my mortgage with LoanDepot and when the mortgage was funded and I received my Closing Disclosure dated XX/XX/XXXX I noticed the following : Closing Costs Financed ( paid from your loan amount ) {$1600.00}. I called the account manager to find out why they financed my Closing Costs when I said I would pay 'all ' of it because I didn't want to finance anything except the loan payoff from XXXX XXXX . The account manager ( that worked on my refi ) didn't know why so she said she would asked her manager why there were any Closing Costs and what these fees were. According to her, the manager said they aren't APR sensitive. She said that means they aren't Closing Costs. Needless to say, I wasn't happy since I assumed I had paid 'all ' costs which came to {$6900.00}. I told her I don't understand how you can charge for something that there is no explanation of for the fee. I told her I want to know what it was and why it was financed. She said she understood my concern and since her manager didn't offer her an explanation that she understood and could explain to me that she would reach out to her Director for a better explanation. We had that conversation on XX/XX/XXXX and I sent an email to follow up on XX/XX/XXXX as I hadn't heard anything. On XX/XX/XXXX, I received a revised Closing Disclosure stating that there was an internal post-closing review and they determined revisions were needed. Unfortunately, that didn't explain why there were Closing Costs. The revision reduced the amount to {$1600.00} to be financed. The account manager didn't call me to explain why so I called on XX/XX/XXXX and left an escalated message for her or her manager to call me on with an explanation. I also sent another follow up email on XXXX to the account manager. Needless to say no one has contacted me. She won't respond to my emails or calls. This is ridiculous!!
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| 08/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I have received 2 notifications for a shortage in my escrow account. I asked the company how much the shortage was, and sent in the shortage amount stated. They then raised my payment amount anyway. 2 months later, I received another statement stating my escrow account was short again, and that they were going to again raise the payment to accommodate the shortage. I called to inquire why the 2nd shortage came up only 2 months after the original notice for the escrow shortage. I was told that they had to do 2 different evaluations on my home due to a new California directive. I again asked how much it would take to pay the shortage so my payment would stay at the original amount I had financed. They again told me that it would go up to cover any future shortages. I then filed a complaint through HUD and the loan company finally said my payment would go back to the original payment, but not until XXXX XXXX, 2023. I investigated the reasoning for the shortage and found out that it was due to an increase in my homeowners insurance. I switched insurance and had the payment lowered quite significantly, and told the lender I wanted to see the difference on my new payment amount.
Since then, I have received another 2 notices now saying that when I switched to the new homeowners insurance there was a lapse of 1 day from the old policy to the new policy. I told them that the existing canceled at XXXX am on XX/XX/2023, and the new insurance started at XXXX am on XX/XX/2023 which meant that there was no lapse in the coverage. However, they insist that this is not true and that they were going to charge me the 1 day difference, and put it into a new payment including interest, late fees, taxes, etc. unless I paid the difference. That is why I'm filing this complaint as I am really upset with all these unbelievable charges they are trying to put on this loan.
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| 04/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a loan with LoanDepot in TX.
XXXX XXXX XXXX XXXX, TX XXXX XXXX The mortgage is in good standing with no late payments. I have an escrow account attached to pay county property tax and homeowners insurance.
The issue is with the disbursements for the property tax. After multiple emails and website messages ( most of which are ignored ), they told me that the property tax would be paid " in XXXX ''. On XX/XX/2023, XXXX XXXX ( LoanDepot ) finally stated that " I have reviewed your loan and taken a look at your county website. I notice on the site that a payment of {$12000.00} is to be made by XX/XX/2023. Following a review of your loan, a tax payment of {$12000.00} was recently sent on XX/XX/2023. Your tax payment is expected to be received on time, as it was wired. Thank you for bringing this to our attention. If you see any fees applied to your taxes due to the payment being received late, please let us know, and we will be glad to assist. '' As of XX/XX/XXXX, XXXX XXXX has not received the payment and it's due on XX/XX/XXXX ( next business day ). The above response does not have any tracking information, and the " we'll be glad to assist '' does not commit to paying a {$1200.00} late fee on a missed property tax payment.
Most messages and emails to LoanDepot have gone unanswered. I sent a message to their " escalations '' department today and got one phone call from XXXX XXXX ( ( XXXX ) XXXX ). I missed that but immediately called her back ; no answer straight to voicemail and no response after 90 minutes.
I'm tired of chasing this company around to get a tax payment done. I chose to have an escrow account *for convenience* and for assurance that taxes would be paid on time or early if I request.
They are unprofessional and not transparent at all in their operations. Their support website is absolute trash.
Help me fix this.
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| 02/12/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I refinanced my home through Loan drop. I was told that it would drop my payment by {$100.00}, my rate a full point, that I would skip two months of payments, my closing costs was {$500.00} and keep my escrow check. Four days before closing I was told my payment would be {$40.00} higher then promised and I will have to hand over my escrow check for closing. So I spoke back to the original guy I started the process with who informed me that he would take care of it and I will definitely keep my escrow will check. Once again the promises were broken and I was told I do still need to give off of my escrow check because it's going to be part of my closing cost but what I could do is write them a post-dated check and they will cash it 30 days after closing for the closing cost. So I wrote them a post-dated check to only come and find out 3 months later they lost my check. I spoke to another Mortgage Company who told me to bring in my closing documents so they can take a look and see what's going on because they have never heard of anything of its kind. Sure enough the amount that they had me posted the check for that they are claiming is for closing costs is not listed on my closing disclosures nor was it listed in my XXXX tax statement. I think reached out to loan Depot again and ask them why it was not listed on my closing documents or my XXXX statement. I was told that it has nothing to do with closing so I didn't ask but what is this money for. And then received a very condescending email from the processor that just told me I need to send him a replacement check and that if I had any questions to call him but every time I reach out to call him he will not answer the phone. I need help with this lender it seems like something shady is going on. This situation has been going on since XX/XX/XXXX ( closing date ) all the way up to today 's date.
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| 03/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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On XX/XX/XXXX homeowners contacted their mortgage servicing company Loan Depot with the inquiry to take equity out of their current home to pay debts and add escrow account to loan. Licensed Lending Officer, XXXX XXXX stated he could help with the refinance and place debts on the home instead of taking money out. Homeowners stated they would only agree to a refinance if the payment was affordable and interest was not too high.
Homeowners mortgage as of XX/XX/XXXX was $ XXXX/month ( not including escrow XXXX 3.375 %.
Homeowners agreed to the following new terms $ 3,575.70/month ( including escrow XXXX 4.875 % in XX/XX/XXXX. Difference of {$1000.00}.
Homeowners received an XXXX Account Disclosure Summary on or around XX/XX/XXXX. In the notice Loan Depot stated that there is a negative balance in the escrow account and a new payment of {$4200.00} is due as of XX/XX/XXXX. This would bring a difference of {$1600.00} from the XX/XX/XXXX loan. Homeowners would have not agreed to this deal as it was financially impossible based on income to debt ratio. Licensed Lending Officer, XXXX XXXX still " pushed this through '' ( via text ), with the knowledge that homeowners could not afford the {$4200.00} payment.
On or around XX/XX/XXXX homeowner called Loan Depot and the representative stated, " Loan Depot estimates the escrow account and then modifies it later ''.
Loan Depot and it's employees were aware of the correct property tax and insurance amounts. See attached closing docs : page XXXX, section F & G. Escrow estimate should have been closer to the figures stated on page XXXX.
Loan Depot, XXXX XXXX ( Licensed Lending Officer ), XXXX XXXX ( Senior Account Manager ), and the underwriter intentionally and grossly understated the escrow account in order for homeowners to qualify and agree to the new mortgage amount. See page XXXX and XXXX.
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| 12/01/2018 |
Yes |
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Web |
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The loan Depot pre-approved and also submitted a letter of commitment to the buyers of my home to give them the home loan. I went through my process found myself another home moved all of my belongings out of my house and into a storage facility to which I am paying {$200.00} a month on. We were due to close this past Friday. I was contacted on the day of closing that they would not fulfill their agreement because they discovered that the buyers had a credit card bill that they missed in there investigation of their finances. I tried contacting them and discussing the situation with them to which they were very rude and basically said I'm sorry for you and hung up on me. This has left the buyers of my home completely distraught because of their lack of professionalism and I myself and living at my son 's house, paying for storage for my belongings and I will probably lose the house that I was going to purchase. Not only that this is affect the people I was purchasing from. I truly don't understand how they can possibly get an A+ rating for treating people this way. It was their fault they missed it yet the buyers of my home myself and the sellers of the home I was hoping to get or all and despair wondering what to do. The buyers of my home are so upset they don't even want to pursue another loan through someone else they just want to be done with it so now I have to put it back on the market spend more money on storage living with my son all because of this. I have absolutely every plan to take legal action. I will not just lay down and be treated like this. I would like to see this XXXX XXXX fix their mistake bye XXXX up the {$4000.00} in credit that their client had that they missed and giving the client the loan for their home so that we could all move on. They can afford it it was their mistake and we should not have to deal with this
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| 09/30/2021 |
No |
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- Trouble during payment process
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Web |
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I have been making attempts in getting needed documents for personal reasons on several occasions with Loan Depot. This all started approximately end of XX/XX/XXXX and has been going on for the entire month of XX/XX/XXXX. I have been misinformed and lied to by several customer service representatives and Senior Managers in the resolution department one of which was named XXXX who was extremely rude. I have been hung up on numerous times. On XX/XX/XXXX I put The request in for what they refer to as a free form letter confirming information about my mortgage. I followed up daily with loan depot knowing their history was not strong and was told daily from XX/XX/XXXX through XX/XX/XXXX that the letter was being done and needed to be processed. On XX/XX/XXXX I followed up to check its whereabouts and was told give it another day. I didnt receive anything the following day XX/XX/XXXX and reached back out. When I reached back out I was told it was mailed to me. I then called later that afternoon to request it to be faxed and spoke again to XXXX in the resolution department who was extremely rude and was told the letter did not exist. What she told me contradicts what every other representative told me. She then told me there is nothing to talk about, Im not going there she then against my will transferred me to another department. Loan Depot as a whole has failed to produce all requested documents. Their customer service has been awful and less than satisfactory, they have also falsely reported to credit agencies in the past on my behalf which I had to fight to get resolved. I am looking for assistance in obtaining the necessary documentation I need to move forward with accounts I have with other companies. The information I am requesting they will confirm via phone but are refusing to give supporting documents. Any help is appreciated.
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| 03/10/2023 |
Yes |
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Web |
Servicemember |
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We are currently pursuing a VA loan assumption through Loan Depot. This process began in mid XXXX, XXXX and is still ongoing. We received virtually XXXX communication until XXXX, when we reached out and began asking for answers. We were then told there was missing documentation. Some of the requested documents we had already provided back in XXXX, but Loan Depot either lost them or never included them in the packet. We provided all requested documentation plus additional, within 48 hours of it being received. Requests came piecemeal, with minimal explanation, and some items requested from us ( the buyers ) were information that could only be provided by the sellers. We continue to receive virtually XXXX updates unless we reach out consistently, emails often barely contain complete sentences, and there has been an egregious number of errors made in basic communications. For example, getting email addresses incorrect when they have been provided. Currently, we are needing an item removed from our packet ( an application for a secondary loan, which we never took out, because we sold our previous home and now have the capital in cash ). We have provided documentation in about 4 different formats confirming the sale of our home, final monetary amounts, proof that funds were transferred to our bank and are now in our possession, etc. The loan officer reached out to the title company to get confirmation of this 'secondary lien XXXX being removed ( it was never a lien as it never manifested ), and I discovered today that they send the email to the incorrect email address, despite having been provided with the correct one, so the title company never received the request. Basic errors in competency continue to cost additional time, and the assumption process has now taken nearly 120 days, with no firm timeline for closing yet determined.
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| 05/18/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I AM FORMALLY DISPUTING AN ERRONEOUS REPORT MADE TO THE CREDIT BUREAUS BY LOANDEPOT ON MORTGAGE ACCT # : XXXX On XX/XX/XXXX I enter a 3 month forbearance program offered by LoanDepot to the Florida residents affected by hurricane Irma. As such, I did not have to make payment for the months of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX, I contacted LoanDepot to make payment arrangements to bring my account up to date. Along with the assurance of not reporting any negative information to the credit bureaus a loan modification was tentatively offered to me after a 3 month trial period in which I would have to pay the amount of {$1600.00} every month from XX/XX/XXXX to XX/XX/XXXX.
After making all 3 payment ( XX/XX/XXXX XX/XX/XXXX ), I contacted Loandepot on XX/XX/XXXX to ask why my account was reported 90 days delinquent to the credit bureaus. LoanDepot representative told me that it had been a mistake on their part and that the account shouldnt have been reported late or delinquent. LoanDepot also stated they were going to report back to the credit bureaus to correct the erroneous report. On the same call a payment for the amount of {$4700.00} was made to bring the account to current ; therefore, the previously offered loan modification was not utilize.
To this day two credit bureaus ( XXXX and XXXX ) are showing my LoanDepot account as 90 days delinquent ; consequently, significantly dropping my credit scores ( in the case of XXXX almost 200 points ) which in turn affects my ability to make significant purchases and investments previously planned. More importantly affecting my XXXX XXXX status. I am a XXXX XXXX and XXXX XXXX XXXX subject to periodic background investigations in which credit history is given serious consideration and attention when determining the ability to maintain a trusted position such as mine.
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| 03/28/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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I fell behind on my mortgage for two months and attempted to make up a payment arrangements with the company ; however was unsuccessful. When I made a payment, it was returned to me. I received a letter from their lawyer stating that I was in default and property will go into foreclosure if full arrears wasn't paid. I did not have the monies to pay the amount in full. When I called the lawyer office, they did not have a resolution for me other than pay the amount. I called the mortgage company and they suggested that I attempt to apply for a loan modification. I completed the application with the help of Neighborhood Housing Services of XXXX. I received a court date. Filed my answer and appeared in court. Court appointments lasted from XX/XX/XXXX to XX/XX/XXXX. I completed the full application about five times and additionally, continued to send them additional pay stubs, bank statements, hardship letter repeatedly every month. I kept in constant communication with the lawyer who all documents were sent directly to ; however, every month I would receive a letter stating that my modification package was incomplete. Every court appearance was dealing with documents that they did not receive hat I had fax confirmation to sending to the lawyer office. The judge lost his patience and dismissed it for myself and the bank to complete. I felt that filing Chapter XXXX was best to save my home but I would like for a fair chance at modifying the loan and dismissing the bankruptcy. I feel that I was not treated fairly. The communication between the mortgage company and myself was very poor and I feel as if I was given the run around from the beginning. My plan is to remain in my home. I now have sufficient income to sustain ; however, I can not afford to pay the bankruptcy and mortgage and maintain my home. I do not want to lose my home.
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| 05/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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Two times, from XX/XX/XXXX thru XX/XX/XXXX, a hard inquiry was placed on my personal credit file. First, by XXXX on XX/XX/XXXX, initiated by LOAN DEPOT. Second, by XXXX XXXX XXXX on XX/XX/XXXX, initiated by XXXX XXXX. Both instances involved repeated solicitations by both LOAN DEPOT & XXXX XXXX, offering me lower mortgage refinance rates. I never gave either of them permission to run my credit and actually had a LOAN DEPOT " customer care team lead '' named XXXX XXXX, agree to remove the inquiry via XXXX on grounds that they didn't have my authorization. I have saved email correspondences with signed agreements that they NEVER honored. I have tried to follow up with LOAN DEPOT via email to XXXX XXXX twice in XXXX, XXXX, but to NO AVAIL. XXXX XXXX is the most disturbing because I have an existing mortgage with them and they ran my credit without my authorization after soliciting my business thru repeated cellular phone calls. I asked them what interest rate I could qualify to refinance my existing mortgage WITH THEM for and they NEVER told me they were going to run a hard inquiry on my credit. I tried MANY times in the Fall of XXXX to have them reverse the inquiry and they were EXTREMELY RUDE and UNAPOLOGETIC. That's not the way to treat someone who is an EXISTING CLIENT and has a XXXX mortgage with your company! I am currently in the process of refinancing and having another bank buy out my mortgage from them. They will NEVER see my business EVER AGAIN. I only submit this dispute with you because I have XXXX credit and their inquiries have actually damaged my credit. I hope that these two companies will come to their senses and just GIVE UP their predatory & usurious conduct. This is not what this country needs right now. We need HONEST people helping eachother, not PREYING and damaging their economic viability. Thank you.
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| 03/02/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I recently inquired at various banks and direct lenders about taking out a HELOC to help pay for renovations on an investment property. I was put on a robo call list for Loan Depot after I made an inquiry on XXXX online. I was specific about my HELOC product when I filled out the initial screener questions from XXXX.
I spoke to a representative from Loan Depot on XX/XX/18. I again reiterated with the screener that I was interested in obtained a HELOC on a rental property to pay for renovations. He assured me that was not a problem and would hand me off to a licensed individual with their company to ask a few more questions.
I was then put into contact with XXXX XXXX XXXX XXXX Licensed Lending Officer NMLS # XXXX Phone : ( XXXX ) XXXX email : XXXX We spoke on the phone at length and he asked a few more questions about my goals and personal information for the online application. A no point did he clearly state that he was applying for a new mortgage on my rental property and never discussed that his company does NOT offer HELOCs on rental/investment properties.
Only after completing a hard credit check and then discussing the various options did I figure out he was only trying to price me out on a new mortgage. He never apologized and became very defensive when I stated that I was only interested in a HELOC and was upset that he wasted my time ( and credit check ) on something I was never interested in.
I spoke to his manager later that evening ( who was much are respectful and responsive to my situation ). Ultimately, I do not know if this was an honest mistake or if this is the result of some underlying corporate drive push aggressive sales tactics ( a la XXXX XXXX ) or maybe due to some overzealous licensed mortgage broker who is gunning for extra commission ( XXXX XXXX ) or maybe even a combination thereof.
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| 12/31/2021 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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Around XX/XX/21 I put in a web request for refinancing with a $ XXXX cash out on a property in XXXX XXXX Texas. The first company to reply was LoanDepot and I started their process. The intake person I spoke on the phone was XXXX XXXX, Licensed Lending Officer NMLS # : XXXX. He quoted me the rate for investment homes at 3.625 % and no problem on the cash out. I filled out their electronic forms, they provided me with a conditional approval letter ( loan XXXX ) and collected {$21.00} fee to run my credit report ( low XXXX or near perfect ), they asked for a lot of information, I locked the rate early, and they asked for {$21.00} and {$490.00} to run my credit and pay for appraisal. I did. Fast forward 2 months later, the refinancing isn't closing. I ask repeatedly, what's going on, why are they having trouble closing? Their senior loan specialist XXXX XXXX stopped answering emails to me. I started calling the intake person XXXX XXXX and almost simultaneously I get a denial letter ( they had approved me conditionally twice ; I have the letters ) saying they were denying the loan because they were " unable to verify residence ''. However, XXXX XXXX over the phone tells me that cash out on rentals are not allowed because I live in CA. My guess is that he knew this from the beginning and took my {$21.00} and {$490.00} fees knowing I wasn't going to get approved. I, as a consumer didn't know that, but since, I have verified that information with other lenders. Additionally, the loan rates have gone up causing me to lose the window of opportunity to get a better rate. Deceptive practice or incompetent ( two senior ) staff? I want at the least my money back. I received a letter 2 weeks ago saying that a representative was going to call to try to remedy my complain... No one has called. I'm not holding my breath on that one.
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| 06/15/2018 |
Yes |
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Web |
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I was selling my property in XXXX and was supposed to have the closing on XX/XX/XXXX. Yesterday the buyer informed that he is walking away. There was an issue with appraisal where the appraiser selected wrong properties as comparibles, didnt do the adjustments properly and had arithmetic errors all resulting in an deflated value. That appraiser had 4 recent ethical violations on his record. The lender for the buyer was told to use last appraisal from XX/XX/2017 from prior deal that fell through, but since it was an FHA loan ( so is this ) they can use the same appraisal for up to 6 months. That XXXX appraisal done by another appraiser, was correct and free of errors with an appraised value of much, much higher than the one with errors.
Now, the lender took no action, the buyer is annoyed, unwilling to go to another lender and is walking away. We all here understand the issue with the appraisal and the appraiser.
Can we bring legal action against the lender - XXXX ( originating mortgages for XXXX XXXX XXXX ) for failing to abide to rules and regulations of FHA financing and failing to use the XXXX appraisal? They should know the rules that in FHA loan an appraisal stays with the house for 6 months regardless of the lender. It's obvious and clear on the appraisal they got from the latest appraiser that the adjustments are not done correctly, there are simple math errors, not to mention selecting wrong comparibles while right ones were available. The lender admits there are errors, sent it back to the same appraiser for corrections, but 2 weeks later no corrections were done and the same exact appraisal was sent back. The lender is not taking appropriate actions.
Because of this lender I will lose the deal and money, and I already sold most of my furniture to have the house ready for closing in a week.
Thank you!
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| 12/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I received a letter on XX/XX/XXXXadvising me that the Loan Depot had returned my {$750.00} bimonthly payment made on XX/XX/XXXX. Another one was mailed out on XX/XX/XXXX that has not been returned. The due date from my loan is XX/XX/XXXX. I acquired this refinance loan in XX/XX/XXXX and have been paying every two weeks since the first payments were due. I have never been behind and the monthly payment total due is {$1200.00}. I am remitting {$1500.00} each month by the due date in {$750.00} payments every other Tuesday. I contacted Loan depot in attempt to fix this and was advised they " Loan Depot '' would be happy to set up a payment of twice a month to come automatically out of my bank. I was told they will NOT accept a partial payment from me. I do not want the mortgage company to have control of my payments and when they are made. I do not understand why they can set it up internally yet, not allow it externally. I am actually paying an extra payment a year to principal on my schedule. This allowed me to budget my money and it has been a struggle during the pandemic with my husband working part time. They did not remit my insurance payment they collected from my escrow timely resulting in it expiring and me having to pay money down to keep it in effect until they would pay it. They finally paid it in XX/XX/XXXXwhen the insurance company billed them again. I continue to suffer severe anxiety due to the inability to structure my budget accordingly. I am the one paying the fees for failure to remit timely payments if they return the payments because it is not a full amount on the actual date. This must be against some law and fair practice. I would like any information that allows for me to make my payments and protect me and be sure they are paying my house insurance with funds they have collected. Loan # XXXX
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| 11/13/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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i have a bad situation here. After Loan Depot processed my loan in XX/XX/2020 I logged into their payment portal and made a payment for {$4000.00} successfully. Half of it was applied to the principal and even their system shows that. But when I logged in today ( XXXX ) to make another payment the portal didn't allow me. I called their customer support and after being on hold for 30 minutes I spoke to someone name XXXX. She was very helpful and patient with my situation. After 1.5 hours of talking to her though she told me my account has a " Bad Stop '' on it because of bad checks, insufficient funds, bad social security, and more! I have NEVER written a check to Loan Depot. My electronic payment which included extra principal was successful and the Loan Depot portal shows that. She even confirmed my social security is correct so it appears to me someone else 's problem got logged into my account. She finally acknowledged that someone at Loan Depot messed up my account. The case number she gave me is XXXX. My loan number is XXXX. Right now Loan Deport only allows me to send money through a certified check and this is because of Loan Depot 's own mistake, not mine! XXXX said it has been escalated to her manager. I was on the phone for 2 hours this morning. I switched to Loan Depot from XXXX just because of these kinds of idiocracies. The clerk who did this to my account at Loan Depot should be found and coached. It's totally unfair that I have to go through this kind of scary situations with a bad stop on my account just because someone messed up my account, especially after I made my first successful payment. Loan Depot 's mistake is not allowing me make payments while holding me accountable for a payment they don't allow me to make because of the " bad stop '' they placed on my account wrongfully and illegally
|
| 08/16/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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|
Web |
Older American |
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we were buying a new home for the first time .. moved to AZ .. put required $ XXXX down on XXXX home . Loan officer acted like it was a great deal with our great credit. He did n't let us know, until it was too late to do anything about it, that his rate was 4.125 %. i contacted my XXXX who works at XXXX XXXX Bank and he said that was unheard of and not legal. The rates are much lower than that! He said to negotiate with them. They would just say, you 're locked in, and you can always re-finance! We told them we could n't afford that rate. They did n't care. We had to deal with at least a dozen people and not just one on our loan .. too many vacations! We 've written letters and no one cares. Even to the President of the XXXX Mortgage ( conflict of interest, they own it and 60 % of the XXXX title agency ) and the title agency. We 're XXXX and XXXX and we were taken advantage of. Our friend at XXXX 's suggested we file a complaint with you. Please assist in any way you can. Awful organization they are! and conflict of interest, since they own all three companies. Thank you. After this experience, we would never buy new again. They were all rude and we did n't receive their pamphlet on how to negotiate the BEST RATE until after they had locked us in. Nobody showed up at closing - only a notary and he could n't answer our questions. We called the loan officer but he did n't call back. Because i told them i was checking the rates with my friend, they supposedly STOPPED working on our loan. Thus, they kept telling us a date and changing it ..the moving company would n't put up with that and charged us for storage - {$1500.00}! we have had nothing but trouble with this house and no help. we made a long list of items that need to be fixed and have only seen a " door '' adjuster - 3 doors would n't shut. please help!
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| 12/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
Older American |
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I have a home mortgage with Loan Depot. ( Account # XXXX ). During XXXX they offered " loan modification '' which allowed me not to pay my 3.3 % mortgage for the 2 years XXXX impacted my income. I entered into an agreement with them by which I pay my mortgage monthly and the 2 years of unpaid mortgage gets tacked on to the back end of my loan. I have not missed a payment but out of nowhere I got a call informing me that I am no longer in loan modification and they want me to pay all of the set aside mortgage payments money now with the threat of foreclosure if I do not pay. This is the second time they have tried to kick me out of loan modification and threatened me with foreclosure. The first time was because I didn't get a signature back to them by the deadline. I protested this because the papers they sent me didn't have a deadline plus I had asked a Loan Depot rep if there was a deadline for the papers to be returned and I was told " no. '' Based on this ( I guess ) I was allowed back into the loan modification program. ( Letter dated XX/XX/2022 ). I was sent a new XXXX page contract saying so and what to do to get into permanent loan modification ( pay the mortgage on time ). In that contract they state over and over that to enter into a contract with them all I have to do is make a mortgage payment by the due dates outlined. The first date was XX/XX/XXXX. I paid it XXXX weeks early and that payment shows up in my account. But, out of nowhere I received a phone call and then a letter informing me that I am not in the trial loan modification program. ( XX/XX/2022 ). Nothing has changed since they reaccepted me into the program again. In the letter they write that I failed a XXXX XXXX. I don't know what that means or if it refers to the aforementioned signature issue which I thought had been resolved.
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| 05/23/2022 |
Yes |
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Web |
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I WANT TO COMPLAINT FOR THE CHANGE OF PRICE APPRAISALS AFTER PAYING THE CHARGE ONLINE Hello XXXX XXXX XXXX, Good News! An appraisal has been requested for your mortgage. Please make a payment below so as not to delay the property inspection.
Property Address : XXXX XXXX XXXX XXXX XXXX, AZ XXXX Amount Due : {$170.00} MAKE A PAYMENT Once payment has been received, a time will be scheduled for the appraiser to inspect the property located at XXXX XXXX XXXX XXXX XXXX, AZ XXXX.
If you have questions about the appraisal service ordered for this request, please contact your loan officer. If you have technical problems making a payment, please visit the FAQ page hosted by XXXX | XXXX, our payment partner. You may also contact them at XXXX or XXXX.
If the payment button above does not work, please click or copy and paste this link into your web browser XXXX XXXX XXXX XXXX Note : For security reasons, this link will remain active for three ( 3 ) days or three ( 3 ) access attempts. If you have not paid after three days, then clicking on the link will generate a new payment request email.
A New Message has arrived for the following order.
Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, AZ XXXX Loan Number : XXXX Loan Purpose : Refinance - Cash Out Service Type : XXXX Update Doc ID : XXXX Appraisal Coordinator : XXXX XXXX XXXX Coordinator Email : XXXX Service Provider Due Date : XX/XX/2022 XXXX PT Subject : Critical Message : Critical message from XXXX : Loan # XXXX Hello, The original appraiser has advised that their fee for an XXXX XXXX is {$270.00} XXXX Please approve the additional {$100.00} fee to proceed. They would like to accept and have advised they can complete this report no later than XXXX pending access. Thank you PLEASE NOTE : This is an automatically generated email. Please do not reply.
|
| 01/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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On or around XX/XX/XXXX I closed on a no cash out refinance of my primary residence mortgage with a new lender Loan Depot. Prior to the closing I provided them with evidence of hazard insurance along with the new lender mortgagee/loss payee clause. On or around XX/XX/XXXX I received a letter dated XX/XX/XXXX from Loan Depot informing me that my hazard insurance was expiring and that they did not have evidence of coverage. As a result of this they were going to purchase force placed insurance coverage if I did not provide them proof. I contacted the XXXX XXXX XXXX XXXX and ask them to fax over the current policy declarations along with the lender clause showing that Loan Depot was listed as mortgagee/loss payee. This was done on XX/XX/XXXX. Prior to requesting my insurance agent to send this fax, I logged onto Loan Depots website and was able to confirm that they had hazard coverage in that there was no expiration until XXXX, XXXX. I called Loan Depot on XX/XX/XXXX and spoke with a customer service agent. They informed me that my agent had sent them proof of coverage and that no force placed coverage would be bought. I requested they send me written confirmation that they had coverage in file and that they would not be proceeding with force placed coverage. They refused to acknowledge in writing this fact that I was not in default and that they would not force placed coverage. They need to be held accountable for sending me a letter informing me that I was in default of my loan terms for failing to provide adequate coverage when in fact they had it before the closing took place. If they are going to send an in accurate nasty gram, they should also follow it up with a letter of apology for their mistake so that I dont have the mental burden of wondering if they are going to Force Place coverage.
|
| 10/24/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
This has been our primary home since XXXX and were up to date with our mortgage company ( LOAN DEPOT ) up to huricane Irma. We are a miltary family with girls under the age of XXXX.
We contacted loan depot after the huricane and they offered us the option of a disaster modification. I was told that our interest rate would not change since this was a VA loan. After making our trial period payments for {$820.00} for 3 month, they accepted the disaster modification. They sent me the final paper work to have notized however I noticed that the interest rate was increased and we called Loan Depot for an explanation. I was not given an clear explanation by the rep and was told to sign the documents. I asked for a supervisor and the rep noted in the account that I did not want to proceed with the modification which was not true. After finally speaking to a supervior I was told that the rep gave me the wrong information regarding the interest rate.
I was unable to get the documents notarized because the documents had my maiden name and the notary could not sign them. I notified Loan depot and I was told they would send me a new packet which I did not receive. Instead I received a letter denying the modifcation because they did not receive the notized docs back by the deadline. They are not allowing me to make a partial payment only a payment in full.
I filed an appeal since I could not sign the documents they had mail me and provided them with support documents ( marriage certificate and appeal letter ). Today XX/XX/XXXX I was told our appeal was denied. I am filing this complaint because due to the lack of attention to our case this is affecting us and they have denied to reopen my case for the disaster modification. This error by loan depot caused me not to be able to have them notarized.
|
| 01/24/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
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Web |
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In XX/XX/XXXX, I spoke with XXXX XXXX loan officer about refinancing my existing mortgage the property is located at XXXX XXXX XXXX XXXX with Loandepot. I gave XXXX XXXX my information to access my credit history. She informed me that Loandepot would be able to pay off my existing mortgage, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, My car from XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, and XXXX XXXXXXXX account. I was eager to begin the application process, and I gave XXXX XXXX permission to proceed with the refinancing application. I also communicated with XXXX XXXX. She asked me if I have homeowner 's association fees for the property located at XXXX XXXX XXXX which is the bearer of the home equity line of credit. I told her I did not have HOA fees for that property. She also asked for tax receipt for XXXX XXXX XXXX which I submitted to her. XX/XX/XXXX, I spoke with XXXX XXXX by telephone. She was going over the final paperwork before closing, and XXXX XXXX specifically said that XXXX XXXX XXXX, XXXX, XXXX, and other creditors will be paid. We never discuss cash-out until XXXX XXXX mentioned {$43000.00} on that day. Closing was signed on XX/XX/XXXX. I received an email a few days later. It stated that I should continue paying my bills until payment was funded to the creditors. I kepted checking my online banking accounts to see if my creditors were paid. On XX/XX/XXXX, I contact XXXX XXXX to inform her that my creditors were not paid. XXXX XXXX emailed me XXXX XXXX email address. I let XXXX XXXX know that my creditors weren't funded. She replied, " your mortgage is paid, and you receive cash out ''. I told her that the agreement was to pay off the creditors. I was misled through the entire refinancing process, and the ramification of their deception will set me back financially.
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| 06/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
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LoanDepot assumed our mortgage in XXXX without disclosing that extra flood insurance would be required. Our HOA has a flood insurance policy. They started notifying us in XXXX with generic Robocalls and then sent mail correspondence originally asking for the flood insurance policy certificate which was sent to them. Then in XXXX they started threatening us that if we didn't purchase flood insurance, they would purchase the policy and charge us extra each month. When I asked them how much was needed, they said I would have to speak to their insurance department. When I called their insurance department, they said they couldn't speak to me because I wasn't an insurance agent. They never provided the amount of flood insurance I needed and they never told me how much it would cost. I spent an extensive number of hours talking with numerous representatives and Supervisors in Customer Service trying to obtain more information for which all provided contradictory and constantly changing information. Even though the last person I spoke with, a Supervisor, told me that it looked like we could pay down the loan to offset the need for additional flood insurance but he would have to call me back to confirm. I never received a follow-up phone call and we received an email on XX/XX/XXXX letting us know that they purchased flood insurance without our approval while we were in the process of trying to resolve the issue. It was confirmed that they actually did this on XX/XX/XXXX yet no one told me this during the many conversations I had with multiple representatives after that date. One representative even told us that we would receive a final notice letter in XXXX and then we would have 30 days to rectify the problem, but that was also more erroneous information on top of other erroneous information.
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| 02/10/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XXXX XXXX XX/XX/2021 XXXX XXXX PST i would also like the removal of loan depot employee XXXX XXXX NMLS # XXXX and license revoked immediately he has treated me unfair, has provided misleading information, false information and has breach the contract i made with loan depot XXXX XXXX XX/XX/2021 XXXX XXXX PST I XXXX XXXX, have started a lawsuit against loan depot in small claims ct and will be suing loan depot for pain and suffering, false information, racial profiling, breach of contract and hrs of painstaking work to try to get loan depot to no escrow the account and respond.
I will be suing for XXXX XXXX dollars plus damages plus lawyer fees.
XXXX XXXX XX/XX/2021 XXXX XXXX PST it has been more than 48 hrs and still no response i demand a response to the request or there will be legal involvement XXXX XXXX XX/XX/2021 XXXX XXXX PST pls update me on the status of the signed written request for the non escrow of the account. that i have faxed over to loan depot. to the fax provided XXXX XXXX XX/XX/2021 XXXX XXXX PST i have faxed over the signed written request.
XXXX update me on the status XXXX XXXX XX/XX/2021 XXXX XXXX PST Re : Loan number XXXX Dear XXXX XXXX XXXX XXXX, Thank you for your recent inquiry regarding your loan.
In order to have your loan reviewed for an escrow waiver, please send a signed, written request to : Attn : Research Department XXXX XXXX XXXX XXXX, NJ XXXX Fax : XXXX If you have a question and would like to speak with a representative, you can initiate a Chat session by? Live Chat? or send a secure message by selecting? Ask a Question?.
Thank you for giving us an opportunity to be of service to you.
Sincerely, XXXX XXXX E-mail Support Representative XXXX XXXX XX/XX/2021 XXXX XXXX PST i want to non escrow account and would like to keep same insurance
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| 05/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Hello, The refinance was scheduled for XX/XX/XXXX. On that day I found that my is on the tile of the house.
I called XX/XX/XXXX, XXXX, XXXX, XXXX. I got a call on XX/XX/XXXX that the paperwork would be corrected.
At this time I was to get back {$1600.00}, my old escrow was at {$2800.00} and I miss one payment.
On XX/XX/XXXX I got a call that the paperwork would be corrected.
I then called XX/XX/XXXX, XXXX, XXXX. On XX/XX/XXXX I received and email to reschedule the close.
It was set for XX/XX/XXXX.
I get a call an hour before the close that it needs to be rescheduled because I owe money at close. But could not provide any information at that time.
XX/XX/XXXX I got a call that they would get the paperwork fixed.
Second call of the day was that I would get back {$1000.00} at close. And miss XXXX payment. No mention of my old escrow.
Close was set for XX/XX/XXXX.
XX/XX/XXXX I found out that the taxes were paid from the old escrow. And called to get the taxes stopped from paying under the new escrow.
I was advised that I get call by XX/XX/XXXX.
XX/XX/XXXX per the title company the taxes were going to be paid. I called again to get them stopped. I was promised a return call. I AM STILL WAITING.
Per the title I am to get back {$980.00}. I have yet to receive the money.
I called on XX/XX/XXXX because the taxes were paid twice. Where is my {$1000.00} from close and where is my {$1000.00} from my old escrow.
I was advised that the title company is trying to get back my {$1800.00} in taxes.
Today I found out that they took my escrow and applied to the payoff balance of the old loan. And since it is now short to pay off. They are keeping my {$1000.00} over payment And not refunding the escrow account. This includes that they will not refund the over payment of taxes.
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| 10/25/2023 |
Yes |
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- Trouble during payment process
- Escrow, taxes, or insurance
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|
Web |
Older American |
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On XX/XX/ I sent Loan Depot the following Letter : ''I would like to pay for my own Property Taxes. This way, I will not have surprises from LoanDepot regarding a shortage in my Escrow. I have been dutifully paying them on time. Thus far, from my calculations, I am in the positive of ( {$390.00} ) in my Escrow account, but your analysis are saying that I have a negative Escrow of XXXX. I have paid into Escrow for the past 10 months. I have been paying XXXX in Escrow monthly. The analysis sheet sent to me on XXXX XXXX XXXX indicates that I have been only paying {$470.00}. They are claiming a shortage of {$30.00}. Which, I have been paying. In conclusion, because I can no longer trust the analyses that are being sent to me ( in order to bill me a shortage of {$1800.00} ), which is ludicrous, I will pay for my own taxes. Therefore, I can not be sent unscrupulous billing from Loan Depot.
Also, you have an erroneous amount for my XXXX taxes. What is due is {$1400.00}, which I would like to pay myself. Thank you in advance. '' They also are trying to charge me for RBP, which stands for RISK BASE PRICING, which I googled and found out that this is illegal. I am already paying a mortgage insurance in my Escrow and this should cover any problems in my Escrow. I have never been late on my mortgage or Escrow so what is their problem? Even though, my taxes and insurance have increased there is enough money collected out of my Escrow to cover the costs. After looking at how much I paid in Escrow and how much all of my Escrow came to I would be short approx. {$31.00}. I paid {$6000.00} in Escrow and the total that needs to be paid out at the end of the year is {$6000.00}. Why do they need {$1800.00} claiming a shortage of this amount.
Thank you in advance for your assistance in this matter.
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| 11/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I started working with a company called LOAN DEPOT. I sent a ton of documents. This went on for several weeks. Tax forms faxed to the second person handling our refinance. I was told it was go and everything looked good. We have excellent credit. I explained everything that was on our credit report. He told me that he would be needing an appraisal at some point. I told him let me know because I use a medical debit card and would need to put the money in. I was in an accident had to go to the ER and and when I went to pay my card was declined. I checked my account and they took out XXXX without telling me. My husband has loan on his c credit report but I explained that we do n't pay the loan my son does. And h he has been for 3 years.
I was upfront about this and they said it was not a problem. I asked for my appraisal back since they did n't give me the loan that they said was a go..I was told it would go into for review about the refund. They once again sent and email denied the refund. I was told by another mortgage company that you do n't do an appraisal unless you review all the paperwork, tax returns, credit reports etc ... These guys wasted weeks of time, energy, and money only to get nothing. I have refinanced before and never have I had so much problems with documents having to be refaxed. I was told that you ca n't fax documents.
I just want my XXXX back. I am with another bank and had to pay for another appraisal. This loan is a go but these people lead me on and just c continued to ask for more documents that they already received. It took six weeks to figure out whether or not we would qualify. Well we certainly ha had all the documents in order. We have very good credit. Just stole XXXX from me and probably knew they would never go through with the refinance.
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| 06/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been on forbearance for a loan on a rental property in Hawaii. I received both calls and letters asking if I wanted to extend the forbearance, apply for deferral or pay the amount in forbearance in full. I let Loan Depot know I would not extend the forbearance and wanted to pay the deferred amount in full. I wanted to make the full amount owed in one payment but was told the amount was too large to pay all at once, it would have to be split into 3 equal sums and paid on three different days. After establishing the payment plan I received a call from collections and we went over the payment structure in full and I was advised by the collections rep at that time that once those three payments were received the account would be brought current through the XX/XX/2021 payment with everything account for to the penny. I follow up with the bank around XX/XX/2021 and am told the money was misapplied but the problem would be immediately rectified. I call back on XX/XX/2021 and the rep initially tells me I owe $ XXXX. I let him know he's not right. He looks over the account and then tells me I owe {$2200.00}. I let him know that's not right either. He states monies are misapplied and he can't determine how to get the dollars to match. He then states he's having system issues and can no longer help me, that I would need to call back. I stated I needed him to get someone to fix the problem and call me back. He said he would ask if that could be done but wasn't sure. So, Loan Depot has all of the money to bring the account current, has misapplied the monies, and refuses to remedy the problem in a quick and efficient manner. I have now started receiving default letters from Loan Depot and consider this harassment since they have all the monies needed to bring the account current.
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| 12/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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I had recently spoke with a representative from a lending institution about a refinancing loan for my home. He had gathered information about myself and the property in question. I am looking to shop competitor rates and fees as well so I told him I would not like my credit to be pulled at this time. He then stated that he would not be able to give me an estimate unless my credit rating was pulled. I then said I would call him back, I then called a family member who owns a mortgage company and has been in the business for 30 years. She had informed me about the new law called " XXXX '' instituted on XXXX XXXX, 2016, stating that when you provide the XXXX pieces of information, name, social, property address, loan amount, income and an estimated appraisal value that the lender is required to provide you with an estimate of rates and fees by law within 3 days. I then called him back stating this because I gave him all the pieces of information except my social security number the first time we spoke because he said he would use it to pull my credit report to be able to provide me with an estimate of rates and fees. I did not want my credit pulled at that time and that is when I called my family member and she explains the laws. He then insisted on saying that is why he needed my social is to pull my credit so he can give me a loan estimate. As explained to me by my family member in the mortgage business, he can not pull my credit without my approval and could be in serious trouble if he did, I just wanted to shop rates and fees like I am able to do, he then became very short with me saying he would get fired if he were to guess at loan rates for me, so he just said some where between 3 % and 6 % and said he would delete my information, and that was the end of the call.
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| 07/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We initiated an application to refinance the loan on our investment property ( aka, the family home we were unable to sell during the financial crisis and had to make a rental to avoid foreclosure ). We initiated the application with Loan Depot, LLC ; the application is still in process but nearing completion. Loan Depot changed the Mortgagee Insured on our property 's insurance policy, removing the existing Mortgagee, prior to completion of the loan application, prior to closing, and prior to having any financial risk that was appropriate to insure. The existing mortgagee has been deprived on its rightful place and coverage, and will likely initiate forced-place insurance to cover this change. This forced place insurance we will have to pay for, at greatly increased rates, without regard to the existing insurance that we have paid for. Loan Depot had no authorization to make this change, did not communicate this, and did not request permission from us. Loan Depot 's response to our objection is 'this is just something we do, we want to get things rolling early '. I am deeply concerned that they do this as an SOP and that this is not a human error but a conscious and consistent policy. This was so stated by the Loan Depot representative when challenged on why this was done. They are risking injury to us, to our mortgagee, and all consumers who use them along with their mortgagees, when they alter existing financial contracts prior to completing the mortgage process at a formal closing. What happens in the interim when there is an insurable loss at the property and the mortgagee is NOT named on the policy, but Loan Depot is? Loan Depot has no business being insured prior to closing and has no business removing our existing mortgagee from our insure prior to Closing.
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| 12/08/2015 |
No |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I have been a customer of LoanDepot for a year and havebeen making timely payments on the same date everymonth through my online banking. Although submittingpayments on time in the past three months and the moneygone out of my account, I was told by LoanDepot that mypayments were not being received. No troubleshooting orassistance was offered as to root cause of the issue and Iwas afraid of fraud, otherwise I could not explain why themoney was gone out of my account but not received.
LoanDepot advised me to call my bank and the bank saidLoanDepot is not cashing the payments. I called LoanDepotand my bank a couple of times and no one was able to help.
Finally I called the LoanDepot XXXX number listed in myonline banking. They said they are the XXXX XXXX officeand because I am on the East Coast I should call a differentXXXXXXXX number. I then noticed the PO BOX on mymonthly bills was no longer a XXXX XXXX address as I havebeen making payments to for the past 8-9 monthsbut a New Jersey address. The last transaction went through XX/XX/XXXX but the XX/XX/XXXX payment did not. I did not receiveany notification from LoanDepot that due to the PO BOXchange my payments will not go through as of XX/XX/XXXX.
Why could n't they clarify this for me the first time I calledand let them know the money is gone out of my account?
As a result my credit was affected and even though my bankprovided the Good Faith evidence of timely paymentsLoanDepot is not willing to rectify my credit reports. I showone late mortgage payment through no fault of my own. Mycredit dropped significantly. I need assistance working withthe lender to correct this error with the credit bureaus.
I made all payments on time with proof from the bank and itis only right that my credit reflects that. Thank you.
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| 08/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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My condo was paid off. I did a cash out refinance in the amount of {$220000.00} through Loan Depot online. The loan funded yesterdayXX/XX/2019. {$38000.00} of the loan was to be paid directly to my bank to pay off an auto loan the person I originally spoke lead me to believe that it would be wired directly to them. The remaining amount was to be wired to my bank account. The loan funded yesterday but the money isn't in my bank, nor has the {$38000.00} been paid on my auto loan. The loan process person told me that the wire transfer could take up to 72 hours and that they are mailing me a check for the auto loan that I then have to bring to the bank to pay off my car. I was told that I will be paying interest on all of that money as of yesterday XXXX/XXXX even though it could be days before the wire transfer happens and possibly a lot longer to receive the check for the auto loan since that's being mailed. How is it legal for me to be charged interest on money I have not received. When a loan funds and a person starts paying on the money they should have the money they are now paying for. They also told me they'd be paying my bank directly for the auto loan payoff, otherwise I might as well paid them once the wire transfer was done. So I'm also paying interest on the auto loan loan that should have been paid off yesterday, now I have to wait for a check to come in the mail. This is XXXX. I don't know if the 72 hours is working days or not, but my guess is that it probably is. if so that would mean I'll be paying interest over the weekend for money I haven't received. It's a wire transfer why it wasn't done when the loan funded is beyond me. They had all the info way in advance of the loan funding. They are basically making money on money they still have, nice scam.
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| 10/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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We started a refinance of our current course of construction loan with Loan Depot. We were told by their representative that they would only be charging us {$35.00} to run two reports and we would have to pay for an appraisal even though it was a Brand New Home. We wanted a VA loan but were told our house couldn't get one because they kept calling it a Condo which wasn't true as I had also contacted the VA and they also said we could get one but we were then told by Loan Depot we would have to hire a lawyer and have the description changed. The appraiser they used was unqualified to appraise the house in the community we are in so he ended up appraising it for between XXXX to XXXX under value. As if this wasn't bad enough my wife and I were Veterans. The mortgage company keep delaying and delaying even though we had a move in date on XX/XX/2019 on XX/XX/2019 my wife died in the XXXX XXXX XXXX Hospital due to incompetent treatment. Loan Depot then immediately turned down the loan, as I was her primary care giver I feel we were penalized because of this, as if this wasn't bad enough a XXXX XXXX incurred charges with my HOA of {$100.00} without our express consent. The HOA invoiced Loan Depot the {$100.00} but Loan Depot refused to pay. To date I have called them several times and email them as well to include contacting the original agent we spoke with XXXX. We have been ignored every time. After 5 months the HOA is now billing me for the {$100.00}. It's bad enough having your wife of 27 year pass away from incompetent VA employees but then to have Loan Depot run around incurring charges without any knowledge or authorization nor fully disclosing this fact is in my opinion nothing more than deceptive practices. I am hoping your agency can get us our money back.
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| 07/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I closed on the refinance of my home on XX/XX/2021 with XXXX XXXX XXXX.
On XX/XX/2021 I received a call from Loandepot ( the original loan holder ) saying that the payoff was in the wrong amount which was not accurate because I have documentation of closing. Loan depot was saying the payoff statement/check was sitting in suspense on XX/XX/2021. On XX/XX/2021 I received another call from Loandepot and a service representative said it was resolved but when I am looking on the online portal with Loan Depot the loan amount is still not XXXX out and they've had several people calling me to collect a debt when i have already refinanced and closed with a different lender. On XX/XX/2021 I was still seeing a balance online and i gave Loan Depot a call and they said it was resolved after she spoke to her supervisor and that i should see it clear on the online portal in the next week. On XX/XX/2021 I spoke with Loan Depot again and the representative was trying to collect a debt for the mortgage that seems to be overdue and she confirmed the payoff is still sitting in suspense and is not being processed because it is in the incorrect amount but I am seeing the correct amount. In between these documented dates, i have received numerous missed calls from them, automated voicemails in attempt to collect a debt. I have had my lender call them but they will not give him authorization. My lender has also sent out an email on XX/XX/2021 with proper documentation of closing and payoff statement and received no response. It has been over a month trying to get this resolved and settled. Can I please get some assistance? I've called Loan Depot many times and they've called many times to collect a debt and I have to speak to a new representative every time.
Thank you so much!
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| 11/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- Foreclosure
|
|
Web |
|
|
Good day!
My home was wrongfully foreclosed on me without giving me the opportunity to save it. The mortgage servicer did not send me a single notification about a foreclosure auction at all. No calls, nothing. How is that possible?? I was previously was notified by certified mail, letters posted onto my wall, regular correspondence in regards to any foreclosure proceedings yet this one I did not receive even a smoke signal. I am not happy, I am not okay. I dont understand how this is legally possible. They are a debt collector, they have to notify me by all means of any and all actions taken against me, towards me and to me, and it did not happen. They hid under a rock. When questioned, they only referred me to speak with the foreclosure attorney without taking any accountability.
I spoke with XXXX in Loss Mitigation XXXX XXXX and he confirmed on his recorded line, that loan depot not once sent out a letter notifying me of such action wanting or being taken place. He confirmed on multiple occasions within that XXXX phone call that there is nothing on record. So once again, How is this legally possible to happen?
I need all and any help with what is going on. PLEASE I cry for help asking to help reverse the sale of my home so I can assure my family a safe place to sleep and wake up to every morning.
Loandepot are predators, no consideration for consumers, have been attempting to reach a work out resolution with them for over XXXX years and all they have done is given me the runaround and played games. I not once signed up for any games. I am a hard working civilian, man whom provides for his family. I would never be in this predicament if it wasnt for their lies and deceit. I have never felt so cheated in life.
PLEASE help me save my home.
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| 11/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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A condo questionnaire is a form sent to a condo development by a lender when a potential borrower applies for a mortgage. The questionnaire allows the lender to determine if the condo meets its requirements for a loan. If the requirements are met, the lender can in turn consider providing a loan to the condo buyer. XXXX XXXX, the president of XXXX XXXX XXXX, willfully misrepresented the condo questionnaire by stating there are no special assessments. Theyre currently {$1800.00} per owner of special assessments for roofing efforts. Per the impromptu attachment as you can see that these roofing efforts are ongoing. To make matters worse, shortly after she submitted that questionnaire to my lender, she had plans to put roof on her building, and is quite aware that the roofing assessment is not completed. Numerous owners have had requested financial documents such as tax returns, bank statements, and other documents such as contractor estimates. XXXX has refused, and I suspect the associated documents requested on the questionnaire, if theres a special assessment, is the reason why XXXX willfully lied on the questionnaire. This is a serious issue and a misrepresentation that forcefully rendered XXXX XXXXXXXX XXXX worthy of a loan from loan depot had I known they were special assessments I would not have purchased a condo. My mortgage Company and the company that sent the questionnaire is loanDepot, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, Illinois XXXX. I think loanDepot should be held accountable for these will for lies and the misrepresentation, I am on a XXXX XXXX & a XXXX mother and this was an egregious lie.
Complaint against : XXXX XXXX, President of XXXX XXXX XXXX XXXX XXXX : XXXX Address : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 06/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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When shopping for a refinance mortgage, I was offered a good interest rate ( 3.125 % on a 5/1 ARM ) and a {$9500.00} lender credit from LoanDepot. While other lenders suggested that the offer was too good to be true and they could not match it, LoanDepot assured me that the offer was valid, and included those terms in a written Loan Estimate dated XX/XX/2019. On the basis of their representations, I paid {$590.00} for an appraisal and {$19.00} for a credit report.
Subsequently, LoanDepot dragged its feet in finalizing the loan, making repeated excuses for lengthy delays. When the loan was finally approved, LoanDepot sent a revised Loan Estimate on XX/XX/2019 showing that the lender credit had decreased by over {$9000.00}, to {$390.00}. When questioned about the discrepancy ( which LoanDepot had failed to proactively tell me about ), LoanDepot informed me that the lender credit had disappeared because I was being charged over {$9000.00} for rate lock extensions. But LoanDepot had not previously asked if I wanted to extend the rate lock, had not informed me that rate lock extensions were required, and had not informed me of any fees associated with rate lock extensions. Moreover, interest rates have fallen since we initially locked the rate, making a rate lock extension unnecessary and counter-productive. When I made these points to Loan Depot, they offered excuses, but did not address my concerns.
I believe that I have been the victim of a bait-and-switch, in which I was offered unrealistically good terms in order to ensure that I would file a mortgage application with LoanDepot instead of a competitor, but at the end of the process, after I had invested substantial time and resources, LoanDepot switched the loan terms to be unfavorable.
|
| 12/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
LoanDepot has inaccurately reported my having paid my home loan late.
I would like to get Loan Depot or the appropriate entity to correct this reporting with my credit agencies.
As background, I refinanced my home loan through Loan Depot in XX/XX/2020. In more than a decade prior to refinancing, I had never been late for a loan payment.
With the refinancing, I set up an automatic electronic transfer from my bank account to loan depot for payment every month. At first, this worked seamlessly.
In XXXX, I was notified that my XXXX and XXXX payments were overdue. I contacted my bank, which indicated that the payments were made on time -- one on XX/XX/XXXX and the second on XX/XX/XXXX. Nonetheless, on XX/XX/XXXX, I made another payment for the amount of both months combined to ensure they were paid.
Later in XXXX, Loan Depot again notified me about the two overdue payments -- for XXXX and XXXX. I again called my bank, which indicated that the payments ( the first two and again the follow-up third ) were made. I contacted Loan Depot, which indicated that the money may have been returned to me.
I then made the payments with a written check, rather than by electronic transfer.
Attached are letters from my bank, XXXX, indicating that the payments were made to Loan Depot in a timely fashion prior to XXXX and XXXX, and then again the third payment to pay an additional time, all by electronic transfer.
I'd like to get my credit report cleared up. I understand that I've been reported to credit agencies as having made delinquent payments. Can you please remove this credit complaint from my records at Loan Depot and with the credit agencies.
Please have someone contact me to discuss and let me know if you need any further information.
|
| 08/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
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I recently refinanced my residential mortgage with LoanDepot. The loan number is XXXX. The closing took place on XX/XX/2020 ( in person and socially distanced ). I was provided a hard copy of the closing documents. In the closing documents signed on XX/XX/XXXX, the loan amount was {$580000.00}. A closing balance from me, as the borrower, of {$1600.00} was required. Hence, I wired the {$1600.00} as instructed. So far so good. However, replacement closing documents were unexpectedly provided to me on XX/XX/XXXX. In those documents, the loan amount was increased to {$580000.00}. I was surprised by this, but, nevertheless, the terms were acceptable to me because a balance would be owed to me ( and, of course, my out of pocket costs would be refunded ). I signed the documents electronically. According to these replacement closing documents, I would no longer owe {$1600.00} out of pocket at closing. Instead, they showed that {$560.00} would actually be owed to me. Of course, since I already had paid the {$1600.00}, that amount would need to be refunded to me. In addition, {$560.00} would be paid to me. This totals {$2200.00}. I took screen shots of the documents that were provided to me on XXXX and signed electronically by me on that day.
On XX/XX/XXXX, I wrote to LoanDepot to obtain their plans to pay me. I have since then made repeated requests and they have only said that they would look into this. I am now disturbed by their continual lack of attention to this matter or even to confirm that they owe me money. If this were difficult to figure out, I could understand their lack of a substantive response. However, not only is it straight forward, but all of the relevant information is in their possession. This should be routine for them.
|
| 09/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
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|
Web |
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This was a new loan. Autopay was set up immediately with my bank to make these payments every month.
My XXXX payment was cleared out of my XXXX XXXX Checking Account on XX/XX/XXXX for {$1700.00}.
On XX/XX/XXXX Loan Depot made an electronic payment into my XXXX XXXX XXXX Account for that same amount of {$1700.00}.
I tried to resend it to them and on XX/XX/XXXX my XXXX payment for {$1700.00} was cleared out of my XXXX XXXX Checking Account again.
On XX/XX/XXXX Loan Depot made an electronic payment into my XXXX XXXX Checking Account for that same amount of {$1700.00}.
I called and was told by Loan Depot they never received that payment and to resend it again as they had received all of the previous payments with that payment method.
On XX/XX/XXXX I again had the payment of {$1700.00} for Loan Depot posted as cleared from my bank account.
On XX/XX/XXXX the payment was again electronically submitted by Loan Depot into my XXXX XXXX Checking Account.
After this I called Loan Depot again XX/XX/XXXX. We did a conference call with my bank XXXX XXXX and Loan Depot to try and determine what was going on. During this call the Loan Depot representative with the XXXX XXXX representative figured out that Loan Depot had previously changed my loan account number. This is why payments were being returned because my loan number was changed it was being returned as a nonexistent account.
XX/XX/XXXX I called Loan Depot to determine why they were reporting me as 30 days late on my payments. I spoke to XXXX XXXX XXXX and was told she found that recording and was going to escalate it to the supervisor.
XX/XX/XXXX I contacted Loan Depot via chat. I was connected to XXXX XXXX who wrote that a supervisor would be giving me a call within 24 hours.
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| 02/19/2021 |
Yes |
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- Trouble during payment process
|
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Web |
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To Whom it May Concern : I am having the worst experience with the " loan depot '' servicing department in New Jersey. Every time I call I am put on hold for over 30 minutes. Currently, I am on hold with the new jersey office for over 41 minutes with no response. I called an hour ago and was able to reach a representative who put me on hold to look into my account and the call was dropped. I had the most amazing experience on the financing side so this is completely disheartening. I made a {$710.00} payment on XX/XX/XXXX and it was never credited to my account because my bank had blocked my bank draft for XX/XX/XXXX. Loan depot is now trying to send me to collections saying I am behind by one payment and hasn't credited this {$710.00} payment to my account. I also made a full payment of {$1200.00} on XX/XX/XXXX as well. This is going to affect my credit horribly, so I am trying to get this addressed by the end of the month. My {$710.00} payment was pulled from my account but is not credited towards my mortgage and is lost somewhere. That is a large sum of money to have just sitting out in the atmosphere. I have also sent two emails through my payment portal ( see attached screenshot ) that have gone unanswered. I emailed XXXX ' on XX/XX/XXXX as directed by the new jersey office with my bank statement showing the money pulled out. Then, today I was told that was the wrong email and it needs to be sent to XXXX. I emailed them today and I have receipts of every phone call and email I've sent.
Please see the attached supporting documents and all the emails that have gone unanswered. I can not correct the issue because the communication and customer service has been awful. I have called over 20 times between XXXX with no resolution.
|
| 05/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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I applied for a mortgage refinance on XX/XX/2020 through XXXX and was connected with loanDepot, a mortgage originator. My wife and I spoke with a loanDepot representative that day extensively were approved for a XXXX mortgage at a rate of 2.875 %. ( See attached " loan detail & fee worksheet '' ). Over the next few days, my wife and I assembled the necessary documents as requested by loanDepot and scheduled an appraisal for XX/XX/XXXX.
On XX/XX/XXXX, I received a call from the XXXX of the loan XXXX we worked with indicating that for unforeseen issues, they would be unable to fund our loan. I vehemently protested and highlighted that my rate was locked until XX/XX/XXXX per the various contracts we signed. The loanDepot representative did not consider my arguments nor honor the opportunity to extend the lock period as I believe most lock contracts make available.
On XX/XX/XXXX, I received an email from loanDepot stating, " Our team has reviewed your loan application and are unable to offer you funding at this time. '' This message suggested my loan was not approved due to a problem in my credit/personal file which was inconsistent with the message I received from loanDepot up to that point.
Since this time, other mortgage originators have consistently reached out to me to refinance highlighting attractive rates. However, tracking mortgage rates, it doesn't appear they would be competitive with the 2.875 % offered on XX/XX/XXXX by loanDepot.
The calculated monthly savings on my mortgage was on the order of $ XXXX and total interest savings near {$100000.00} over 20 years. loanDepot 's actions and unwillingness to fulfill their contracted obligation has had a significant long-term impact on my family 's financial well-being.
|
| 10/18/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I received a notice from Loan Depot, in which I was informed that they had already conducted a Mortgage Analysis on my house, and that I was eligible to apply for a special refinance program, that would allow me to borrow up to, and perhaps more, than the amount of my current loan, which is at 4.25 %, fixed for 30 years, conventional loan. It stated the new rate would be 3.125 %, w/ 3.788 % APR. So I KNEW that there would probably be points involved in the loan, but it stated that my new monthly payment would be {$450.00}, a little more than {$100.00} less than my current payment. I described my mortgage thoroughly, my XXXX XXXX was listed as exceptional. The " offer '' stated " no or low closing costs. '' which ended up being several XXXX dollars. It also said no hidden fees, and possible no appraisal or income verification. I knew that was misleading. But it was only as I was about to give him my credit card to start the process that I finally understood him well enough, that it was now 3.35 % [? APR ] and worst of all it was an XXXX ARM. He said there were limits on how much it could go up. He THOUGHT it was about 2 % /yr. I felt as though, if I had not been an attorney myself, though retired on XXXX for many years, he was trying to set me up for an action that could have easily bankrupted me or my heirs at some point, at least after 10 years. I FELT as though he was clearly being fraudulent with his explanation to me about this proposed transaction. I have his email, but will not include it unless you think that would be appropriate and safe. I would simply like to advise other people who may not have as much experience with mortgages or property law to be cautious if any one should decide to pursue a transaction with them.
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| 02/26/2022 |
Yes |
|
- Trouble during payment process
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Web |
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I had an refinanced mortgage loan through Loan Depot. This house was sold and closed on roughly XX/XX/XXXX. I had an escrow balance of {$1400.00} at the time of closing, that was to be refunded to me. I waited until mid XX/XX/XXXX and received my refund check but it was only for the amount of {$270.00}, which left a discrepancy of {$1100.00}. The discrepancy was paid out as a hazard insurance deductible, which I never had activated on the mortgage because I was never behind on payments.
I immediately contacted them around XX/XX/XXXX to see what happened. My escrow refund was sent to the wrong account, at an XXXX insurance account. After a few hours on the phone they told me they would process the problem in 7-10 days and have my paper check for the remaining {$1100.00} in the mail and to me within 10 days after it was processed. It is now XX/XX/XXXX. I gave them 14 days from the original call date of XX/XX/XXXX and called back to check the status of the processing, I was informed they hadn't even looked at it. I was told they put priority on the case and escalated it so it would be done. I called again early XXXX, and sent an e-mail about my issue and that was never responded to. My case was still not processed and they couldn't even tell me why.
I called again XX/XX/XXXX. Still no update and my refund was still not processed, I was told it was being escalated again. The date is now XX/XX/XXXX, more than 2 full months after closing and I have not received my {$1100.00} check from Loan Depot, nor have I received an update to why my money is being held by them. I'm not sure what else I can do to get my money back from them. I have been given a constant run around on the phone lines for hours and emails are not responded to.
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| 02/28/2022 |
Yes |
|
- Struggling to pay mortgage
|
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Web |
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Hello, I contacted Hud on XX/XX/XXXX regarding the upcoming foreclosure date of XX/XX/XXXX for XXXX XXXX XXXX XXXX VAXXXX. I wanted to know what options were available to me. They advised me to contact Loan Depot to inquire about a XXXX Forbearance plan in which I did. XXXX XXXX of the Loss Mitigation department contacted me and after a few days of phone tag we spoke on the phone and he advised me what documents were needed. I emailed all documents to the Loss Mitigation department on XX/XX/XXXX, XXXX, XXXX and XXXX. I received a letter in the mail stating that all documents had been received and I would hear something in 30 days. I was made to believe all foreclosure proceedings had been stopped but to my surprise they auctioned my house on XX/XX/XXXX to The XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. VA XXXX ph # XXXX. I went to my house on XX/XX/XXXX and there was a No Trespassing note attached to the door and the locks had been changed. I contacted the number on the note and spoke with XXXX we setup a date to get my stuff out of the house and he advised me this would be the only time I could get my belongings. I have not received an eviction notice, I can not get my mail, I was kicked out on XXXX XXXX. Loan Depot has sent me nothing and this has been a nightmare from XXXX. I would like to see Loan Depot and the purchaser or my property be punished for the handling of this sale. Loan Depot Never offered me a Loan Modification, or a Forbearance Plan, they just sold my house from under me. The realtor that purchased my house has violated my rights right from the start. Please help. You may contact me at XXXX, and my contact number is XXXX. I look forward to hearing from you soon.
Thank you, XXXX XXXX
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| 03/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
XX/XX/2020 Received notification from home insurance company that home insurance premium was not paid. Had a three-way conference call with insurance company. Loan company took details to overnight homeowners insurance payment overnight XX/XX/2020 Received another notification that homeowner insurance premium has not been paid. Call load company and held another three-way conference call with the insurance company and the loan company. The loan company rep indicated that they checked the closing documents and that they recognize a payment was due. The loan company rep said that the " overnight '' payment request was made and to allow 3 days for the " overnight '' payment to go thru XX/XX/2020 Spoke to a rep who said the payment was in process and the account payment would be made within 24 hours.
XX/XX/2020 I spoke with a representative named " XXXX '' who confirmed that the insurance payment has not been made and there was no indication on my account that the payment was in progress or that one has even been requested. She said that she emailed it to the " Research '' department. " XXXX '' said that I could call back in 24 hours later and I could get a tracking number to follow this issue.
XX/XX/2020 I called in to get the tracking number that was promised me the previous day. The rep I spoke to said that they do not provide tracking numbers. Had another three way conference call with the insurance company and loan company to obtain the " overnight '' address ( for the 3rd time ). During the course of the phone call with the insurance company the rep from the loan company hung up Home owners insurance is due to cancel in a week - will likely have to pay even though it should have been paid at closing.
|
| 04/23/2021 |
Yes |
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Web |
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Timeline : XX/XX/XXXX - XX/XX/XXXX I : Actions taken by Borrower ( Me ) : I fully disclosed to this mortgage loan originator that I wanted to purchase a second primary residence in XXXX Texas through FHA. I provided the MLO all of my information in a timely fashion and communicated, early and often to notify the MLO that I was flying from CA to TX in order to seek this housing. I asked the MLO to pre-submit my files to underwriting on multiple occasions in order to ensure I qualified for the loan.
XXXX : Actions taken by Mortgage Loan Originator ( XXXX XXXX / NMLS XXXX through " LOAN DEPOT '' ) Committed constructive fraud, demonstrating negligence in advising and overseeing the loan qualification process. The MLO pulled my credit multiple times, injuring my credit standing and failed notify me of these soft and hard hits in advance. The MLO provided bogus loan approval documents on multiple occasions implying I was eligible for a loan type which I actually NEVER qualified for in the first place.
III : Committed actual fraud, intentionally misrepresenting the status of my underwriting file indicating it have been pre-screened and pre-approved for the desired loan time. The MLO assured me that due to their oversight they would refund my appraisal fee and they failed to do so after multiple outreach and attempts made to them for recourse.
IV : The Mortgage Loan Originator ( XXXX Border NMLS # XXXX via " LOAN DEPOT ) violated my rights to privacy, disclosing non public personal information in unsecured emails with outside parties cc 'd on the emails who were not authorized to have access to my information. Further, the information they disclosed was false, inaccurate and presented me in a negative light.
|
| 12/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
|
I refinanced my loan in XXXX 2020.
The first three house payments went through my bank with online banking, no hitch.
The next SIX payments, ( I'm sure soon be seven ) are RETURNED/Cancelled by LoanDepot.
My bank has assured me it is something on their end that has changed. I received a letter dated XXXX that a new payment address as well as a new loan number was issued. Although my banks default with payment address reads that " they would know about a payment address change before I did, I dutifully called and doublechecked the payment was being sent to the XXXX XXXX, N.J. address. I have spent HOURS on the phone with customer serv. reps that can not help me. I have begged for a supervisor ( s ) to help. The first two times it happened I was assured that everything had been corrected and the problem had been rectified. Not only has it not been rectified, its getting worse. I am in some horrible customer service gerbil wheel that is a series of being put on hold for unreasonable amounts of time only to be transferred ( if it goes through ) for more holding.
I have begged for supervisors. No one seems to be able to help. In the meantime I'm getting robot calls to call them immediately as my account is past due. All to do it over again. Its bordering on harassment as the customer service department serves as a collection agency. Please CAN YOU HELP ME. I've attached the banking records.
I've been told I am not the only one that has had this problem from a couple of the customer reps.
Wouldn't you think with all the recorded conversations and the company returning my checks someone would know what to do. Worse customer service EVER. They know of not one other division I might contact, or so they say.
|
| 08/04/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I accepted a forbearance plan offered by my mortgage company Loan Depot. Forbearance plan ended XX/XX/XXXX. At the end of my forbearance plan my loan was sold to a different division of Loan Depot. I tried and tried to make payments but was not allowed because they needed to do loan modification and give me a new payment to make. They couldn't give me an amount to pay or tell me where to make a payment because they weren't done transferring my paperwork from the first division. Months went by with no communication and when I called I would get the same answer. We are still working on your loan we should have answers soon. They sent me more paperwork to sign regarding my forbearance in XXXX. To which I signed and sent back. Now we are in XX/XX/XXXX and the answer I received after multiple phone calls was that " you should hear something from us by XXXX or XXXX ''. I called during this time because I am now getting people coming to my house trying to buy my house because they say it is in foreclosure. I called loan depot at the end of XXXX once again. Customer service did not see anything about foreclosure in my loan notes. Yesterday when I got home from work I had a card on my door saying we just bought your house at auction. I called loan depot this morning and after many times on hold and customer service rep scrambling. This is true. They sold my house without letting me make payments after my forbearance ended. I have been trying to make a payment with Loan Depot since XX/XX/XXXX. I am now being told they can not help me because they no longer own my house. They sold to an investor named XXXX XXXX with XXXX. XXXX in TX, XXXX. I have no idea what to do now. I have been in this house for 16 years.
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| 09/14/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
|
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Web |
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This is in response to closing complaint XXXX. Loan Depot 's response was a lie and I have the documentation to prove it.
Through the HELOC application process I was very specific about my sole source of income being notes receivable from the sale of a business. And these notes receivable had begun less than 12 months ago. I was told by 3 different Loan Depot reps that this was acceptable for income. I was ultimately rejected for my loan because this form of income is actually not acceptable.
There are two instances where Loan Depot has lied. First, I was informed in writing that my income was approved by underwriting on XX/XX/XXXX. I have attached the email from the Loan Depot loan officer stating this. A few days later they reversed their decision with no explanation to me.
Secondly, In response to complaint XXXX, Loan Depot states : " In the substantive conversations with the three loan Depot representatives , the borrower informed them that he had on-going income from the sale of a previous business in the form of note receivable income. He did not, however, inform the representatives that he did not have a 12-month history of the note receivable income. '' That is a lie. I emailed the details of this notes receivable income to the rep collecting my documentation on XX/XX/XXXX. I have attached a screenshot of this email with the specified attachment, as well as the contract itself. The contract itself is dated XX/XX/XXXX which is less than 12 months, and the contract states payments will begin XX/XX/XXXX. It is very clearly spelled out. This is the only form of income I submitted.
I have attached their response letter to the original complaint and highlighted the spot where they lied.
|
| 02/22/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
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|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Nv XXXX XX/XX/1988 XXXX loanDepot XXXX XXXX XXXX XXXX, TX XXXX Account : XXXX Re : Letter to Remove Inaccurate To Whom It May Concern, This letter serves as a formal complaint that you are reporting inaccurate and incomplete information on my credit report. The notation of the following late payment is inaccurate. Please investigate and verify that all data for this account is reporting accurately including every notation date and balance whether reported or not.
I also respectfully request to be provided proof of this alleged item, specifically proof that these payments were in fact late. By the provisions of the consumer protection laws, I demand that if unable to do so or lacking proof of these payments being late, please update my payment history to PAANL status ( Paid as Agreed, Never Late ) and supply a corrected credit profile to any creditors who have requested a copy of my credit report in the last 6 months.
I'm also requesting the description of the procedure used to determine the accuracy and completeness of the information. I have read that this must be provided within 15 days of the completion of your reinvestigation. I also read that under federal law, you have 30 days to complete your investigation.
It is my understanding that you must validate these items with the reporting creditor for accuracy. Please remove any information that the creditor can not verify. I know this must be completed within 30 days of receipt of this letter, or you must remove the incorrect information.
Please send an updated copy of my credit report to the above address.
Thank you for your prompt attention, time and help in this matter.
Sincerely, XXXX XXXX
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| 01/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I am writing because I am totally disgusted with loanDepot and all of its employees.
I will NEVER EVER do business with you because you are all a bunch of incompetents XXXX XXXX!
First, I spoke to XXXX XXXX who told me that there was no way he could make a loan offer that would make economic sense. Rather than drop it he sent me an application and disclosures for a loan.
The Loan included Points in the amount of {$4200.00} and closing costs in the amount of {$3400.00}. The net monthly savings would have been {$22.00} per month. That is to say, it would take 28.88 years to recover the added costs of {$7600.00}. My current loan will be paid off then. Since the new loan was a 30-year loan I would have the distinct pleasure of paying an additional year so there would be an additional 13 payments in the amount of {$700.00} after my break even point. The new loan providing I paid to maturity would therefor cost an additional {$9100.00} providing I lived until I was XXXX.
Why on Gods green earth would anybody refinance their loan when the new loan would take longer to pay and result in additional COSTS. The only reason is to benefit loanDepot and XXXX XXXX. I spoke to the Customer Retention Department and told them I was completely dissatisfied and reflected so in my evaluation. I suggested that the Loan Officer should be terminated. She agreed with me but did not have the authority to end his employment.
I took one more call from an executive. He said he would close the file, put me on the do not call list and mark the file Insufficient tangible net benefit. I just got a letter indicating Credit application incomplete. A total cover up and complete XXXX XXXX. He too should be terminated.
|
| 10/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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|
I had a mortgage at loandepot and refunded with them. My settlement was XX/XX/XXXX. In order to not have to bring a payment to closing and avoid going to a bank during covid I was advised I could pay my payment due in XX/XX/XXXX early during XXXX and then those funds would be applied at closing so I didnt owe money. I did this and the closing went great. Online I can see my loan was paid in full on XX/XX/XXXX but on XXXX/XXXX/XXXX loan depot incorrectly automatically pulled {$4100.00} from my bank account when my loan was paid in full and my XXXX payment was already made in XXXX. They clearly have a lack of controls on their payment processing process.
I called up the next day to ask them why they did this and have the payment refunded explaining I did not want to wait for my refund of my loan because they improperly pulled this money and I needed it due to Covid issues. My son got XXXX back on XXXX and my wife had to quit her job due to care for my son and has been unemployed since without any state unemployment. The person on the phone told me she would process a request to refund it and I should happen in a week. It has now been 24 days since my loan was paid in full I have still not received the refund. I called loandepot on Saturday XX/XX/XXXX and was told that the request for a refund was cancelled because they would refund the money with the normal escrow process 17 business days after the closing. This is unacceptable as they had no right to take this money in the first place but additionally Friday XX/XX/XXXX was 17 business days after the close and I am on the phone with them and am told the escrow refund is still not processed. In my opinion this is unfair business practices.
|
| 02/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
At the beginning of XX/XX/2020 I was 'Conditionally Approved ' for a cash-out refinance loan with Loan Depot through Loandepot.com. The loan was conditionally approved within 3 business days. I was advised loan would close in 30-45 days and not to pursue any other debt financing during this period. My case manager became unresponsive after multiple emails after 30 days from the Conditional Approval indicating she was 'working on my file '. Only after multiple attempts to get answers, a call to customer service got her to review my file. On XX/XX/2020, she had me sign documents to initiate the 'closing of the loan ', I later learned that was actually done before my loan was given to the underwriting department. After multiple phone calls emails additional documents submitted my loan finally closed on XX/XX/XXXX -- The file was not handled properly and we were advised to sign blank forms and 'fill out forms during the closing '. On XX/XX/XXXX I was advised in an email to back-date a document in order to close my loan. On the phone I was advised I needed to do this or they would need to reschedule my entire closing again, however, I found this document in my file and did not need to do this ... XX/XX/XXXX XXXX I was informed in an email the closing documents are 'under review '. Upon the advise of my attorney I am filing a formal complaint for the questionable business practices I've encountered during the process. I can supply emails and documents on request. Based on recent posts to the XXXX and other online sources it seems as though Loan Depot is engaging in a pattern of deceptive business practices in order to cover for processing error in its system that are injurious to the consumer.
|
| 02/18/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
On XX/XX/2022, I had an offer accepted to purchase a home. I reached out to a LoanDepot agent to apply for a VA loan. I started the VA application process and during that process, the LoanDepot agent emailed me stating that I needed to pay for a VA home appraisal. I was sent a payment request for {$1000.00} for " Appraisal Fee payment request. '' The LoanDepot agent informed me that this would cover the VA appraisal and any excess money would be refunded. I paid the {$1000.00} with my credit card on XXXX XX/XX/2022. The {$1000.00} charge was completed on XXXX XXXX on my credit card statement.
The VA appraisal was completed on XXXX XX/XX/2022. LoanDepot sent me the appraisal report on XXXX XX/XX/2022.
Due to having issues with getting LoanDepot to approve the loan in a timely manner, I switched to a different mortgage company on XXXX XX/XX/2022. I requested that LoanDepot transfer the VA appraisal to the new mortgage company.
LoanDepot refused to transfer my VA loan appraisal to the new lender ( even though they are required to do so if requested ), and I had to call the VA directly and ask the VA to assist with transferring the appraisal. I purchased my home with the new lender on XXXX XXXX.
However, to my surprise, the {$1000.00} " Appraisal Fee '' collected by LoanDepot did not go to the VA appraiser. Instead, at closing, I paid a separate {$650.00} bill for the VA appraisal. LoanDepot had kept my {$1000.00} and never paid for the appraisal.
I immediately emailed LoanDepot on XXXX XXXX after closing and asked them to refund the {$1000.00} VA appraisal fee, as they never paid for the appraisal. The LoanDepot loan officer responded on XXXX XXXX refusing to provide a refund.
|
| 02/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My husband and I applied for a loan with LoanDepot, Loan Officer, XXXX XXXX. Before we went to closing, my husband and I told Mr. XXXX that we intended to pay the entire mortgage from the sale of our home in XXXX XXXX. Mr. XXXX requested that we pay the first month payment. He said we will receive a payment book. We never received a payment book. The closing date was XX/XX/XXXX. My husband called Loan Depot on XX/XX/XXXX, to ask what our mortgage payoff amount was. The response was {$210000.00}. My husband did pay the first months mortgage payment, at the request of Mr. XXXX.
I called Mr. XXXX asking why we had to pay the first mortgage payment, due to the fact that every day, we were accumulating interest. The {$210000.00} is the amount we expected to pay. Due to the fact that Mr. XXXX asked us to pay the first months mortgage, so that he will be recognized as well as receiving his money as Loan Officer. Meanwhile, accumulating every day was interest. As of XX/XX/, we received a payoff amount of {$210000.00}.
My husband called LoanDepot, spoke to XXXX on XX/XX/, that the amount owed was {$210.00}.
We paid off the mortgage on XX/XX/2021 in the amount of {$210000.00}. That was the amount that was indicated. The mortgage amount we thought we were going to pay was {$210000.00}, if we were to pay off immediately.
My husband and I were manipulated by Mr. XXXX to pay the first months mortgage.
My husband and I believe that we should be receiving {$1200.00}.
To date, We have not received any money.
We did receive a Letter from LoanDepot, dated XXXX XXXX, XX/XX/XXXX. This letter is to acknowledge that our loan has been paid in full. However, till this date, have not received anything.
|
| 03/11/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Loan Depot conducted a loan analysis and increase my monthly mortgage payment around XX/XX/XXXX. However they failed to notify me of this change. I found out when I received a letter, dated XX/XX/XXXX, from Loan Depot stating my payment was short. I called Loan Depot to find out why ; they explain an analysis is conducted once a year to adjust for taxes and insurance changes. I informed them that I did not received and ask for the analysis to be mailed to me. I have never received the analysis but adjusted my recurring payment through my bill pay service accordingly. Come XXXX, I received a call that they did not receive my payment. On XXXX XXXX, XXXX, I had my bank fax verification that the payment was made electronically. On XXXX XXXX, XXXX, Supervisor XXXX left me a message that the payment was received and returned to me because the payment was short. To my surprise, Loan Depot once again increase my payment without any notice effective XXXX XXXX. According to two different Loan Depot associates, the check was sent back on XX/XX/XXXX or XX/XX/XXXX, check number XXXX. On XXXX XXXX, XXXX, I called Loan Depot and informed I did not received the check and for a stop payment to be placed and reissue. I called again on XX/XX/XXXX to find the status of the check because I still have not receive the check. I was informed that the stop payment was done on XX/XX/XXXX but a new check have not been issued but will be within the next 7 - 10 days. In the meantime Loan Depot continue to apply late fees and additional interest to my loan. I believe this is Loan Depot way to charge additional fees and damage credit to keep customers with them, preventing to from re-financing with the best rate.
|
| 02/01/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
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ON XXXX XXXX2017 I SENT iMORTGAGE ( LOANDEPOT ) ( XXXX XXXX XXXX XXXX, XXXX XXXX, CA. XXXX ) XXXX 'S PAYMENT WITH ADDITIONAL MONIES INCLUDED IN THE PAYMENT CHECK, IN THE AMOUNT OF {$12000.00}, TO BE APPLIED TO PRINCIPAL ONLY. THIS OPTION WAS OFFERED TO ME ON THE PAYMENT COUPON, WHICH I FILLED IN. THIS WOULD HAVE BROUGHT MY LOAN PRINCIPAL TO XXXX ( {$0.00} ) THE CHECK CLEARED MY BANK ON XXXX XXXX, 2017.
ON XXXX XXXX, I RECEIVE A PAYMENT STATEMENT FOR XXXX, WITH A PRINCIPAL BALANCE OF {$12000.00}. THE {$12000.00} I SENT THEM HAS BEEN DESIGNATED AS PARTIAL/UNAPPLIED PAYMENT. AND THEY CONTINUE TO CHARGE ME INTEREST EVEN THOUGH THEY HAVE THE FUNDS TO BRING MY BALANCE TO XXXX.
I CALLED XXXX XXXX XXXX XXXX AND SPOKE TO XXXX XXXX, DURING THE CONVERSATION I WAS INFORMED THAT THE COMPANY COULD NOT ACCEPT PERSONAL FUNDS FOR PAYOFF ; IT HAD TO BE CERTIFIED CHECK OR BANK WIRE, OR THOSE TYPES OF PAYMENT. HE ALSO SAID I HAVE NOT REQUESTED A PAYOFF, WHICH IS DIFFERENT THAN THE BALANCE DUE ( {$12000.00} BY XXXX/XXXX/17 ). FAIR ENOUGH.
I TOLD XXXX THAT WITH THE {$12000.00} ADDITIONAL PRINCIPAL BRINGING MY BALANCE TO XXXX, I EXPECTED THE COMPANY WOULD CONTACT ME WITH INSTRUCTIONS ON HOW TO CLOSE THE ACCOUNT, BUT THE ONLY COMMUNICATION I RECEIVED WAS ANOTHER PAYMENT COUPON FOR XXXX.
HE ASSURED ME THAT THEY WOULD REFUND MY {$12000.00} { HOPEFULLY BY XXXX/XXXX/17 } AND HE IS SENDING INSTRUCTIONS ON HOW TO PAYOFF MY LOAN, INCULDING A PAYOFF AMOUNT GOOD UNTIL XXXX/XXXX/17.
SO MY QUESTIONS ARE THESE ( A ) HOW CAN THEY CASH MY CHECK AND REFUSE TO TAKE MY ADDITIONAL PRINCIPAL PAYMENT AND ( B ) SINCE THEY HAVE MY FUNDS TO BRING MY BALANCE TO XXXX CAN THEY JUST SAY NO, AND CONTINUE TO CHARGE ME INTEREST?
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| 02/22/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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The purpose of this memo is to bring attention to auditing errors that occurred just before the loan was paid in full. The account holder, XXXX XXXX, has made several attempts to resolve this matter with Loan Depot. The following auditing errors have occurred : XXXX & XX/XX/2020 MORTGAGE STATEMENTS Mortgage Statements on XXXX, XXXX, and XXXX have amount due balances of {$9700.00} ; {$18000.00} ; {$12.00}, XXXX respectively. Please provide an accurate auditing explanation.
ESCROW BALANCE Escrow balance on the XXXX statement was {$1500.00}. In XXXX, the escrow balance goes down to {$640.00} with no explanation on the monthly statement. The final escrow disbursement was {$360.00}. Please provide a full escrow balance audit and explain why {$1500.00} was not disbursed to the account holder.
PAYOFF PAYMENT On XXXX, a payoff statement was generated by Loan Depot for {$700000.00}. On XXXX, a wire transfer in the amount of {$700000.00} was sent to Loan Depot. On XXXX, Loan Depot increased the payoff payment to {$700000.00}. This is a difference of {$5000.00}. Please provide a full payoff audit and explain why {$5000.00} was added to the final payoff payment.
MILITARY DEFERMENT Pursuant to the California Military Families Financial Relief Act ( Military and Veterans Code Div.4, Ch.3, Sec. 800-813 ), a XXXX who is called to XXXX XXXX XXXX defer mortgage payments ( interest and principal ) up to 180 days annually, if the service time is longer than 180 days. Military orders from XX/XX/XXXX to XXXX ( 204 days ) were provided to Loan Depot. However, Loan Depot only honored 150 days of the 180-day deferment. Please provide an explanation for why the full deferment period was not honored.
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| 02/19/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I have filed a mortgage loan through LOAN DEPOT in hopes to get approved for a home that my family and I wish to purchase. The home builder company advised us to go through Loan Depot since they are the approving mortgage loan company that handles VA Home Loans. I managed to speak to a gentleman named XXXX XXXX ( NMLS # XXXX ) who happened to conduct a preapproval process but was halted since a lady named XXXX XXXX was assigned to location and the approving sales manager for the home we wish to purchase.
I did not waste time to send the documents that XXXX XXXX requested through the LoanDepot Mortgage Loan Portal since we were on a specific timeline to get the approval for the home. I continued to monitor and contact MsXXXX XXXX XXXX but she does not make any attempt to inform my family regarding our VA home loan status. Based on our phone conversation through XXXX and XXXX that my credit score coupled with my income meets the requirement for the pre-approval for the home and there should not be any problem of getting the home loan.
I am submitting a help since XXXX has not contacted myself or my wife with the any information about the VA Home Loan and at this point we lost the bid for the home. She has ran my credit report already and yet she continuous to ignore my attempt to obtain an approval and disregard any attempt to communicate back to us. I have made numerous attempt to contact the company but they kept referring me back to XXXX XXXX and no one seems to want to get involved or help us with the VA Home Loan approval.
I can not continue having another mortgage loan company to run my credit report again and go through the difficulties of purchasing a home.
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| 03/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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LoanDepot never honored the rate that my agent from XXXX XXXX XXXX, Florida branch promised on writing to match the rate 2.875 % from a competitor : XXXX
The agent agreed the rate with me by email [ Fri, XX/XX/XXXX, XXXX XXXX ], I cancelled all my negotiation with XXXX and then LoanDepot sneakily sent all the documents to be signed with a higher rate : 2.99 % [ Mon, XX/XX/XXXX at XXXX XXXX ].
They kept procrastinating the answer to my complaint during weeks, pushing me to sign 2.99 % disclosures. They intentionally waited until the last minute when I was under pressure to sign or lose the loan and the house.
I ended up paying one point $ XXXX to lower my rate, and it was deducted from 2.99 %, so the promised rate was never honored. This all happened after several back and forwards and dealing with management.
I received from threatening to embarrassing communications from LoanDepot 's team, even an email was sent to third parties, to my realtor and to the title company : " this borrower has refused to sign the initial disclosures sent and is questioning every aspect of the process '' [ Fri, XX/XX/XXXX, XXXX XXXX ] And talked about " miss trust '', " haggling '' and threatened not to end up well : " This back and forth haggling and mistrust will not end in a positive or successful transaction. I guarantee it. " [ Thu, XX/XX/XXXX at XXXX XXXX ] LoanDepot should seriously review their unethical behavior, all described here shows no sign of respect for clients, even if you contacting Managers and Customers Service. Poor reviews from clients online are equivalent to the poor opening in shares, after the first day of trading in the stock market this XXXX, XXXX.
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| 07/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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LoanDepot representative knew I was working with another lender and stated that they can refinance my home. After paying two lenders Appraiser fees of {$1000.00}, which Loan Depot fee was {$470.00}. Now LoanDepot stated they can not move forward after working with them from approximately late XX/XX/XXXX, provided proof of three incomes, bank statements, tax returns fiscal year XXXX, XXXX, XXXX and paying Appraisal fee which should be refunded. LoanDepot should refund my Appraisal fee of {$470.00} because my Appraisal was over {$100000.00}. than my loan about of {$370000.00}. My house was build in XXXX for {$610000.00}, it is XXXX sq feet, 5 bedrooms, 3.5 bathrooms, full finish basement, theater room and bar with sink and refrigerator. And, this home was build with special features and has upgrades. The Appraiser report states that my home can be worth {$480000.00} to {$520000.00}. Loan Depot refuse to refund the Appraisal fee before the Appraisal and under duress I moved forward with the Appraisal that is subjective judgement that was stated home worth {$480000.00}, which I can sell for more.
I was not provided any explanation for not moving forward and no call returns. Loan Depot took my personal information for months and got the approval to move forward and by not moving forward cause me a lost of {$470.00} Appraisal fee, which I want refunded. I just today XX/XX/XXXX seen an email sent to me on XX/XX/XXXX not to move forward. If financial institutes are allow to work in this fashion it will cause a financial impact on the customer credit report for all the different credit pulls and Appraisal fees and confusion with who own your loan due to the inquires.
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| 04/09/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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I am a veteran trying to refinance my property. I was working with Loan Depot to try and lower my interest rate and take some money out of my property, and was told I needed an appraisal. I paid for a VA appraisal of {$600.00} and had the appraiser come as scheduled. After my appraisal was complete, I suddenly stopped getting communication from Loan Depot. Three weeks went by since the time of the appraisal, and still nothing.
I tried to call and ask the appraisal company, who had called me to schedule the appraisal, if I could get a copy of it. They told me that Loan Depot had the appraisal and that it would be up to Loan Depot if they were going to release the appraisal, which I paid for, to me!
I reached out to XXXX XXXX at Loan Depot, the individual who was selling me the loan, and I was told that I could not get a copy of the appraisal until I closed the loan with Loan Depot. I am effectively being held in limbo because they have since cancelled my loan but still refuse to give me, or any other company I try to have help me, a copy of my appraisal.
I have spoken to many individuals, both at the appraisal company, and Loan Depot. I have been given conflicting stories about where my appraisal is. On one hand, they are telling me that once completed, they are contracted to deliver the appraisal in 7 days, and the next person I speak to at Loan Depot is telling me they have never received it. I am extremely frustrated and feel as though my money is being held over my head in the form of an appraisal to coerce me into doing business with Loan Depot.
XXXX XXXX and XXXX XXXX and XXXX XXXX have all been involved and are refusing to help me get this appraisal.
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| 12/08/2021 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Older American, Servicemember |
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Disheartened in Loan Depot. Poor communication and not knowledgeable.
My husband and I are both retired educators in WV. Recently, we had pursued a mortgage loan with Loan Depot. None of the Loan Depot or Mortgage Connect Title reps knew what was needed, or when they did determine what was needed, could effectively explain in a timely nature what document we needed to file at our Court House pursuant to the closing date. My husband and I worked fervently with XXXX and XXXX at the last minute to have the correction made once it was determined what the Title Company wanted, but filing of this at the court house was six ( 6 ) days past closing date. We asked Loan Depot to extend the closing by one week as the breakdown was their knowledge of the situation at hand and inability to explain what was required. Initially and three months prior to closing, Loan Depot, XXXX precisely, knew nothing of what Mortgage Connect Title needed and most of the time would not return calls stumbling around with information that was of no relevance at all causing more delay. We went straight to Mortgage Connect and their agent was ineffective as well. We finally had an exact answer from XXXX but it was just a few days prior to closing and not enough time to file the document at the Court House. Loan Depot WOULD not extend a one week closing date for us at our request. We are sorely disappointed in how this was delayed simply due to not having the information we needed from them timely enough to move this forward. We are talking three months. Additionally, I forwarded much the same information here to Loan Depot 's CEO, XXXX XXXX just today. Thank you for listening to our concerns.
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| 07/15/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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My wide & I have been looking for a house on XXXX for a few months & the site suggested we talk to a loan office to get pre-qualified. We submitted our information and soon enough XXXX XXXX XXXX from IMortgage called us to discuss the process.
We gave him all the necessary information and within a few days we had a pre-qualification letter for {$300000.00} and we started to talk to a real estate agent. We found the house & started the process of getting the mortgage. The numbers from IMortgage were good & we believed the house was affordable. We paid the Due Diligence money ( {$1500.00} ), the Ernest money ( XXXX ) and paid for inspection ( {$490.00} ). I also was told to pay my taxes in full ( {$10000.00} ) instead of monthly installment.
We had the closing date set for XXXX XXXX and everything seemed to be working fine.
Just two days before the closing, XXXX XXXX called me and stated something is wrong with the number. He made a mistake & did not calculate the HOA fees correctly and so we can not close on the house. That was a decision from the underwriters and there was nothing he can do about it.
I called his supervisor ; XXXX XXXX XXXX to complain who promised to find a solution and will call me back be he never did. Instead, XXXX XXXX called to state he knew I called his supervisor but still, there 's nothing he can do.
My lease on my apartment ends on XXXX XXXX and the apartment management told me that we have to vacate it because it 's already rented. I have a XXXX woman & a XXXX year old daughter and I 'm not sure what to do or where to go. Our lives are a mess because of their mistake and they 're not even showing any remote compassion for us.
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| 02/28/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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My name is XXXX XXXX, an attorney at the XXXX XXXX XXXX XXXX XXXX XXXX. I am submitting this CFPB complaint on behalf of my client, XXXX XXXX. XXXX XXXX 's Loan Account Number is XXXX. His address is XXXX XXXX XXXX, XXXX OH XXXX. He has a VA Loan that is serviced by Loan Depot LLC.
Loan Depot failed to provide XXXX XXXX with reasonable, good faith efforts at servicing his loan by refusing to cooperate with XXXX Homeowner Assistance Fund ( HAF ) process. Specifically, they failed to respond to the Save the Dream program run through the Ohio Housing Finance Agency ( OHFA ). Had they responded to a records request from the Save the Dream program, XXXX XXXX would have reinstated his loan. But XXXX XXXX is still in foreclosure.
XXXX XXXX originally applied for HAF funding through OHFAs Save the Dream program on XXXX XXXX XXXX. He was approved on XXXX XXXX XXXX. OHFA sent Loan Depot a request for records soon thereafter. Loan Depot has still not responded to OHFA after nearly two months.
Loan Depot has been notified of the pending records request on at least six separate occasions, but they have still chosen to do nothing. Within the next few days, Loan Depot 's neglect will have caused the past due balance to increase beyond the {$25000.00} mortgage assistance cap set by Save the Dream. This complicates the process and places an additional, unnecessary hurdle in front of XXXX XXXX 's path to reinstating his loan.
Loan Depot 's failure to respond is unacceptable. For the last month, they have prevented XXXX XXXX veteran with a VA Loanhis wife, and his XXXX children from reinstating their loan and living free from the stress of an active foreclosure case.
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| 04/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a loan through loan Depot on XX/XX/XXXX. I went ahead and did their paperwork and was accepted to do a loan.
After doing all the necessary application, an appraisal was scheduled for XX/XX/XXXX. OnXX/XX/XXXX they emailed me the appraisal which I contested and sent them an appraisal I had done in XX/XX/XXXX that was {$250000.00} more than the appraisal that they got from the company they used. I asked for them to compare the appraisals and see what the problem was because you don't miss something that dramatically. We continued through the loan process I got a survey done at my expense and they sent me a alone estimate on XX/XX/XXXX and everything was fine until a phone call that I received on XX/XX/XXXX stating that they were going to charge me two points for the difference in the appraisal cuz it changed the percentage of loan to debt. I asked him why would they wait so late in the game to tell me that everything was changing instead of doing it back when they got the appraisal. I asked why they waited 3 weeks to inform me that in in the week that were too close that I was going to be charged two points because of their appraiser.. that seemed unfair and a little obvious on their point to wait until the end and I would have to pay them instead of doing the work necessary 3 weeks before to get the problem resolved. I pleaded and ask the guy to get with his supervisor or whoever that was overseeing the loan. He told me that his manager was firm and she was not going to budge an inch which I felt was very unfair to me. The lock rate Runs Out XX/XX/XXXX and so I am basically screwed because of their dropping the ball and that doesn't seem right
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| 03/18/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX. 2021, I called Loan Depot ( loandepot.com ) to inquire about streamlining refinancing of my existing FHA loan with the option as stated in the FHA/HUD guidelines of not credit qualifying, as my credit score is low. While it has come up over 50 points in the past year, I continue through COVID working hard to get it up even further but have an opportunity to save at least {$450.00} a month with a refinance given the current interest rate market. I meet all the other qualifications to refinance. I spoke with XXXX XXXX, XXXX ID XXXX. I explained the situation precisely, what I was looking to do and that I had credit concerns. he acknowledged an understanding of how the FHS streamline refinancing works, stated that Loan Depot can help me, and started the process of starting an application. He couldn't find me for whatever reason and asked for my ss # as an identifier which I provided. He then without asking or telling me, ran a hard pull on my credit. I was made aware of that through the credit monitoring service ( XXXX ) I use. I asked him why he pulled my credit and she said he did it to identify me. With the pulled report, their system showed no options for loans and it appears they don't do FHA streamline refinancing or don't understand them as he originally indicated. I asked if he could somehow reverse the inquiry as he had no permission to do so and he never responded, after multiple attempts. Most of our back and forth including the entire exchange with pulling credit was done by text and the transcripts are available. If I could not be helped, that is fine. But, I should not leave in wore shape than I came to them in. Bad Business.
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| 09/01/2023 |
Yes |
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
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e : Letter to Remove Inaccurate Credit Information To Whom It May Concern, This letter serves as a formal complaint that you are reporting inaccurate and incomplete information on my credit report. The notation of the following late payment is inaccurate. Please investigate and verify that all data for this account is reporting accurately including every notation date and balance whether reported or not.
XXXX XXXX account XXXX XXXXXXXX XXXX account number XXXX I also respectfully request to be provided proof of this alleged item, specifically proof that these payments were in fact late. By the provisions of the consumer protection laws, I demand that if unable to do so or lacking proof of these payments being late, please update my payment history to PAANL status ( Paid as Agreed, Never Late ) and supply a corrected credit profile to any creditors who have requested a copy of my credit report in the last 6 months.
I'm also requesting the description of the procedure used to determine the accuracy and completeness of the information. I have read that this must be provided within 15 days of the completion of your reinvestigation. I also read that under federal law, you have 30 days to complete your investigation.
It is my understanding that you must validate these items with the reporting creditor for accuracy. Please remove any information that the creditor can not verify. I know this must be completed within 30 days of receipt of this letter, or you must remove the incorrect information.
Please send an updated copy of my credit report to the above address.
Thank you for your prompt attention, time and help in this matter.
Sincerely,
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| 10/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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During Covid, we applied for Forbearance assistance from Loan Depot. We ended the Forbearance in XXXX and we chose the Deferral option which took into effect XXXX. We have made our first payment XX/XX/2021 for the amount of {$3700.00} which is the actual mortgage amount and that is when the payment was not applied to our Mortgage. When I called on XXXX XXXX to check, they mentioned there was an interest charge that is causing the account to suspense. When asked, they can not find the reason for the interest charge so they have processed a case to investigate the issue. After several calls and chat during the month of XX/XX/XXXX till XX/XX/XXXX amounting to 10 calls, I was told that the case is still open and that the account is still in suspense and will be resolved by end of XXXX. I made a payment on XXXX XXXX in the amount of {$3700.00}. I sent a fax and a letter via their messaging system as well as proof of payment on XX/XX/XXXX. A rep from Loan Depot replied and mentioned that the case was closed without any explanation but it will be reopened. A promise that a decision will be made within 3-4 business days and the funds will be applied. I called again on XXXX XXXX to check the status of the case and they mentioned again that it will resolve in 3-4 days. I then made another payment of {$3900.00} on XXXX XXXX which includes the negative escrow that accumulated during the forbearance period. Until now, the payment is still in suspense and none of my payments has gone back to my bank. They are holding my payments hostage and I am getting notice from the mail regarding foreclosures. This has caused tremendous stress and burned to my family.
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| 10/15/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
Servicemember |
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To ; whom it may concern The loan depot never mentioned that the Appraiser that came to my home never measured my home, and was in and out of my home in less than 10 minutes. If you pull there call log, and talks done daily you would find out that these people have made promisses, and lied to me about not just what they said about the {$200.00} that they promissed me back after everything was completed, but also that I had a check on it 's way for the amount of {$3600.00} ; And the loan was APPROVED!!! Just them firing my loan officer XXXX XXXX made them look even more suspicious, and there Attorney calling my home late at night to discuss the situation. This firing probably ruined his home and family. He did not deserve this. The president also contacted me telling me that XXXX XXXX was trying to take over the Company. They put me through a living XXXX! Since XX/XX/2015 till present. I did everything from spending my money for gas, copies, stamps, and time that caused me XXXX, XXXX, anxiety. I really thought this company was on the level with me, and they were not for my best interest my being a XXXX Retired XXXX Veteran. There call backs was sporatic to say the least. And the attitudes I got from XXXX XXXX or XXXX. They fired a very good man, and very honest to say the least. Named XXXX XXXX for being honest about his piers and their practices lying about them putting me on a 30 fixed from my present 3.99 % to 3.75 % ; then all of a sudden they decided to give me a fixed for 3.85 %. He also mentioned about other veterans not getting there fair share when it comes to mortgage loans, etc, etc. Thank you XXXX & XXXX XXXX XXXX XXXX Case # XXXX
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| 10/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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XX/XX/2020 : Received " Notice of Cancellation '' from XXXX XXXX because {$820.00} insurance premium has NOT been received from Loan Depot. Notified Loan Depot about the " Notice of Cancellation '' via customer portal messaging and attached the scanned copy of the Notice. Loan Depot previously deducted {$820.00} from my Escrow on XX/XX/2020. Asked Loan Depot : " Why the insurance premium is still not paid? '' Only response was " pending review. '' XX/XX/2020 : Followed up on the same Insurance issue via live chat. I stated that XXXX XXXX will cancel the policy if no payment is received by XX/XX/2020. Loan Depot did not provide any immediate resolution. Only stating that I will receive a reply on XX/XX/2020.
XX/XX/2020 : Still no reply or resolution from Loan Depot. Followed up on the same Insurance issue via live chat. I requested " immediate assistance today to resolve the XXXX XXXX Notice of Cancellation issue. '' Loan Depot 's response was " I am unable to do so, the insurance department will need to resolve and review the issue. You have the option to make a payment if you wish. '' XX/XX/2020 : Used my own credit card to pay the {$820.00} insurance premium on XXXX XXXX 's website. Sent a copy of payment receipt to Loan Depot via customer portal messaging. I also requested a refund for the {$820.00} that Loan Depot deducted from my Escrow account on XX/XX/2020 that XXXX XXXX has never received.
XX/XX/2020 : Instead of providing any refund. Loan Depot deducted another {$820.00} from my Escrow for insurance payment. My Escrow account now shows {$820.00} insurance deduction on XX/XX/2020 and {$820.00} insurance deduction on XX/XX/2020.
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| 10/17/2023 |
Yes |
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- Closing on a mortgage
- Delays with the closing process
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Web |
Older American |
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XXXX XXXX and Loan Depot assured all parties that the loan for the property in question had been fully approved without any further conditions, Under the agreement with the seller agent and the builder, the closing date was established and confirmed by XXXX XXXX and Loan Depot, XXXX XXXX XXXX then requested an extent of closing date, stated Loan Depot needed more time to finish loan process due to the fact they had not received the survey and the Appraisal came in lower than the asking price, the seller agreed to extend, Right before the closing date I received a email asking me for additional documents which I submitted before the closing date, also was informed by the Loan Depot that this loan was conditional, after being reassured that there were nothing else needed before the closing date, I contactacted the XXXX XXXXr by phone with no call back on Friday XX/XX/2023, did not get a response or call back, on Monday XX/XX/XXXX I received a text from my agent stating the Seller had put his house back on market, due to the fact Loan depot and XXXX XXXX XXXX informed them they still needed additional documents from Buyer, The Agent stated that loan Depot had assured them I had meet all conditions prior to closing and the closing date was firm, I believe this to be deceptive and misleading practice on behalf of XXXX XXXX XXXX XXXX XXXX and loan depot, it cost me Time and money I paid {$650.00} for and appraisal and also I put up Earnest Money, The Seller has requested the termination of agreement due to this, XXXX XXXX XXXX XXXX on file # XXXX, Contact # XXXX, I have also requested a Denial Letter from Home Depot, have not received
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| 10/15/2021 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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Mr. XXXX XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX, NV XXXX XXXX XXXX Loan Depot XXXX XXXX XXXX XXXX, NJ XXXX Loan Number : XXXX Dear Sir or Madam I have received your monthly invoice concerning the XX/XX/2021 payment change.
In the invoice you have included demands to increase my monthly payment to {$2400.00}, an increase of {$190.00}. This raise in my monthly payment is due to the addition of 2 items, a Hazard Insurance policy and payment of my County Tax to be included in my monthly payment.
You have mentioned in your demand that there is shortage in my payment. I have reviewed this statement and I did not find any shortage. You have made a false statement to justify your demands.
I neither asked for the Hazard Insurance policy nor do I want the insurance policy.
Regarding you paying my County Tax, I want to continue paying the County Tax myself. In fact, you have the wrong amount of County Tax due in this payment year because I receive a discount in the County Tax. My discount is because I am a XXXX veteran and XXXX XXXX XXXX due to my XXXX XXXX XXXX XXXX in the XXXX war.
I, hereby reject both your demand for an increase in my monthly payment for a Hazard Insurance policy and including my County Tax in my monthly payment.
I will continue to pay only for the principal, escrow, and interest.
I resent your false statement and your demand for trying to increase my monthly payment for items I did not request; therefore, I intend to make a complaint to the Consumer Financial Protection Bureau concerning your unwanted, unrequested, and possibly illegal intrusion into my personal affairs.
Yours truly, XXXX XXXX XXXX
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| 07/02/2015 |
Yes |
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- Credit decision / Underwriting
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Web |
Servicemember |
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I refinanced my mortgage through Loan Depot in XXXX of 2015. I have used their mortgage servicing website to make payments etc. On XXXX XXXX 2015 I received an e-mail from Loan Depot Personal Loans that an account had been established using my e-mail address. I thought this was identity theft because I never applied for a personal loan. I tried to log into the account but was unable to even through password reset. I called the XXXX number and was told their IT department would look into it. A few hours later XXXX called me. XXXX told me that she did not think this was identity theft. I asked her why and she asked me if I knew XXXX XXXX. XXXX XXXX was the Mortgage Broker at Loan Depot that processed my refinance. XXXX told me that the account had been created by XXXX XXXX. I asked XXXX why XXXX XXXX would have created a personal loan account in my name and she told me I should speak with him. XXXX told me that on the Application that XXXX XXXX submitted at around XXXX that he had obtained my verbal consent over the telephone prior submitting the application with my information on it. I told XXXX XXXX did not request a personal loan and she closed the account. I got an e-mail that said the loan application had been terminated at my request and informed me that my credit score was a XXXX obtained by XXXX. I e-mailed XXXX XXXX about running my credit and opening a personal loan account without speaking to me but claiming to have my consent over the telephone. I am not sure what XXXX XXXX 's intentions were but his actions are unethical and illegal. I have copies of all of the email and the 3 minute voicemail message he left me.
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| 07/13/2015 |
Yes |
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- Settlement process and costs
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Web |
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ON ABOUT XX/XX/XXXX WE WENT TO A LOAN CO THAT ADVERTISED THE LOWEST INTEREST SO WE CALLED AND TALKED TO A LADY THAT SAID WITH AN XXXX CREDIT SCORE WE COULD NOT BE TURNED DOWN.AFTER WE FILLED OUT ROWS OF PAPER WE CALLED THE CREDIT BURROW OF SOMEWERE IN XXXX ALTHOUGHT THE LOAN WAS IN XXXX., THE CREDIT XXXX TOLD US THEY HAD OVER XXXX COMPLANTS AGAINST THE LOAN CO. BUT FOR FOR A LARGE COMPANY LIKE LOAN DEPOT THAT WASOK.THE WEEK AFTER THE LOAN WITH THE LOAN CO. AND THE V.A. LOAN DEPOT SAID THE LOAN WAS APPROVED.A FEW DAYS LATER THE LOAN CO. SAID THE LOAN HAD BEEN REVERSTED, WE WERE GOING TO ANOTHER BUT LIKE XXXX DUM- DUM WE USED THEM BECAUSE THEY SAID THEY WOULD GET IT FOR US, SO WE AGREED.IT WAS XXXX BEFORE THEY SAID IT WAS APPROVED EVEN AFTER THAT THEY KEPT CHECKING OUR CREDIT AND ASKING US WERE THE GOT THE MONEY EACH TIME WE WENT TO DEPOIT A CHECK AND WE WOULD HAVE TO GET THE CHECK AND WE WOULD HAVE TO FIND A REASON.WHENWE HAD THE CLOSEING THE MAN DELIVERED THE PAPER WORK AT ABOUT XXXX IT CONTANED OVER XXXX PAGES OF THINGS TO SIGN, IT WAS SO MANY PAGES THAT THE MAN WHOBROUGHT IT OVER SAID HE HAD NEVER AFTER 3O YEARS SEEN THAT MANY PAGES TO SIGN, IT TOO OVER XXXX HOURS TO SIGN THE PAPER WORK.THEN BEFORE THE MONEY WAS SENT THE LADY FROM LOAN DEPOT ASK ME IF I HAD REALLY BE IN THE XXXX AFTER SHOWING ALL MY PAPERS.XXXX CHARGED US SO MUCHCLOSING COST WE COULD NOT BELEAVE IT, IT WAS ONE THING AFTER THE OTHER AND EVEN A LATE THAT THEY ENCURD ON FILLING SOMTHING LATE. MY WIFE DOS N'T WANT METO FILL THIS BECAUSE SEE THINKS THEY MIGHT TAKE ACTION AGAINST BUT I CALLED THE VETERANS ADMINATION AND WAS TOLD IF THEY DO TO LET THEM KNOW.
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| 02/17/2021 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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I closed on my home on XX/XX/XXXX, with Loan Depot. My account number is XXXX. Since that time, I have been trying to access my account. When I accessed the Loan Depot ( administrative ) site and tried to log in with my information from a previous loan, I received a message that they could not find any information on me. I then tried to register with my new loan information, I received a message stating that I already had an account. I even filled out the form to retrieve a lost password, requiring my SSN, my last name, and my phone number. The message came back that there was no account under that information. I have made at least 10 phone calls, left 4 messages, sent 3 emails, and filed a complaint with the XXXX on XX/XX/XXXX. The XXXX sent a letter which has yet to be answered. The phone calls to Loan Depot all resulted in either the person saying they had no idea what the problem was, telling me they would take care of the problem, being cut off, being transferred back to the phone tree, or having the associate say they were going to talk to their supervisor and never returning to the phone. One person told me that because I have had a prior account, that that account had to be deleted first and that they would do that. It never happened. I have no way to arrange for automatic payments of my mortgage. I had to call the toll free number and get someone to " override '' whatever it was in order to take my payment over the phone for my XXXX obligation. I have no idea where my money is going ; principal, taxes, escarole, or anywhere else. I am being denied information on my account. I need to have access to my account.
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| 08/29/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Loandepot reported a payment 30 days late. I believe this is unfair, as outlined below : Summary of events.
1. XX/XX/XXXX : Received statement dated XX/XX/XXXX, which showed monthly payment of {$440.00} due on XX/XX/XXXX, with the grace period ending XX/XX/XXXX.
2. XX/XX/XXXX : Made monthly payment, but somehow accidentally indicated a checking account that I dont use anymore.
3. XX/XX/XXXX : Received statement dated XX/XX/XXXX, which indicated that the payment due XX/XX/XXXX was made successfully, and the next normal monthly payment due XX/XX/XXXX, with the grace period ending XX/XX/XXXX.
4. XX/XX/XXXX : Realized my mistake in # 2 above, and so immediately made the payment again.
5. XX/XX/XXXX : Received statement dated XX/XX/XXXX, the first time I was notified of any fees, and immediately made payment of {$500.00} to cover monthly payment as well as the fees.
6. Mid-XX/XX/XXXX : Noticed the 30-day-late reported on my credit report.
Apparently the original monthly payment that was due XX/XX/XXXX was deemed 30-days-late because the payment that I had intended to apply toward that amount owed was applied instead to later fees that I had no knowledge of.
I believe it is inherently unfair to the consumer to report a 30-day-late payment to the Credit Reporting Agencies when the reason for the payment being late is that the payment was unexpectedly allocated to a more recent charge on the account ( the late and NSF fees generated by my clerical error ).
Further exacerbating this, I was given no notice of said fees until well after it was too late to avoid the 30-day-late status. I paid said fees immediately upon notice.
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| 05/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Loan start XX/XX/XXXX.
XXXX XXXX Another 's hazard insurance was paid from my escrow account.
XXXX XXXX my Hazard Ins was denied payment, but did get paid but late XXXX XXXX asked for the {$730.00} paid incorrectly out of my acct to be returned.
1098 tax forms containing incorrect information was sent to me. Loan Depot has refused to send correct balances on new 1098 's.
XX/XX/XXXX escrow acct analysis showed deficient, so my monthly payment was adjusted from {$790.00} to {$890.00}. I was told that would be corrected and new payment of {$830.00} would be initiated in their system. It was not and got collection call and late fee attached. Payment was made for XXXX and XXXX drafted the next day.
Have spoken with at least 5-6 experts + other Cust Serv . people that say they can fix all problems.
Have been told {$730.00} has been returned it just doesn't show in escrow account.
Late fee has been reversed but I get monthly collection letters.
Payment history on account still shows property taxes paid in XXXX as if paid in XXXX.
Never sent correct tax info but told " not to itemize ''.
Loan Depot does not recognize that if system info is not corrected this will and is ongoing.
Coming up to month 12 of loan and still have escrow acct, payment history, late fee and tax issues that have not been truly fixed since XX/XX/XXXX.
I did receive a letter that said my address was incorrect. My favorite correspondence.
I speak to several people a month, but no one seems to be capable of a full fix.
Even sent a list so all areas could be addressed and resolved. Not a single item has been fully resolved since XXXX XXXX.
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| 11/27/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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In XX/XX/XXXX, I applied for a refinance my Loan loan, I have been approved, I have submitted all that was asked and required on a timely fashion, I paid XXXX cash for my home in XX/XX/XXXX, borrowed against my home in XX/XX/XXXX XXXX I have paid the payments to date on time. I wanted to get a lower interest rate and pay off sooner, the XXXX XXXX offered me a loan at 3.75 % fixed rate. The Loan Depo lowered my equity to XXXX from XXXX I felt was a fair market value. Then the requested and said they would pay for the XXXX now they have had the property appraised and the XXXX value was higher at XXXX and they requested to come back and take pictures of inside my barns etc. I believe that the XXXX XXXX is wrong for questioning the integrity of the Appraisal company that they have selected to question the XXXX used some kind of bad judgement.. The documents have expired and the loan appraisal the XXXX XXXX ordered was after the expired date. Todays interests for a 20 year fixed interest rate is 3.250 % XXXX 3.45 % as od XX/XX/XXXX. I feel that I should be compensated over this transaction, for not continuing the loan after they called on XX/XX/XXXX that they loan appraisal was in. Today XX/XX/XXXX The XXXX XXXX is questioning the fairness of the appraisal. To increase my out of pocket expenses tp XXXX plus the origination fees of XXXX, I am questioning this practice as I am only refi- and I not requesting and cash at closing. I am feeling a discrimination practice going on. I would like to decline to continue and have all my personal information that should be privite and considered personal information.. Thanks XXXX
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| 05/13/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Application, originator, mortgage broker
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Web |
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I locked in a rate with Loan Depot on XXXX/XXXX/XXXX to refinance my mortgage on my property in XXXX, XXXX After 4 months of run around, they informed me that I needed to bring $ XXXX cash to closing so I can close on the new loan! Considering we started with minimal cash to close, they changed their mind 4 times and each time the cash to close went higher.
It 's worthy to note that the consistent increase was not due to any new information I provided after the initial set of information they received, but after a long period of radio silence, when I was not getting responses to my emails or phone calls and messages, they told me that cash to close was increased because they had just noticed my Home Owner 's Association fee of {$120.00}! And for that they could n't close my loan unless I came in with $ XXXX in cash! Mind you, they had all this information from XXXX XXXX, but just realized it in XXXX XXXX, after they changed their interest rate and cash to close amount 3 other times, consistently going higher every time until it reached an amount that I had no choice but to drop the refinance.
I was dodged around among XXXX people for the 4 months and each one of them gave me a different reason for their unjustified very very late decision.
They wo n't even refund my appraisal fee so I can go pursue another refinance since I still need to change my mortgage from an interest only ARM to a 30 year fixed.
I am totally shocked with the lack of professionalism and ethics of this financial company and the fact that they are out for your money at any cost. I will never do business with them! Hope you wo n't either!
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| 06/12/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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The closing for my home at was supposed to occur XXXX. The paperwork was submitted to the lender XXXX XXXX or so, but we learned yesterday that the lender -- iMortgage of XXXX, FL -- did not send the buyer 's package to underwriting. This has indefinitely delayed the sale of our home. We have had to cancel utilities, movers, caregivers, and has cost us XXXX of dollars in fees as a result. When we asked XXXX XXXX -- the man responsible for this mistake -- to rectify it by rushing the package, he said, " These things take time. We are just understaffed. I do n't see what the problem is. '' We noted that he had time -- months. He then said that the loan officer responsible for the file quit in XXXX, and no one bothered to check her email to help the clients with whom she was working. He then refused to take any phone calls or emails from us or any of the realtors involved, updating us on the process so that we could reschedule movers, etc. When he finally called us back after repeated attempts to contact him, he said he would not be able to close us on XXXX. To clarify, what has happened is not just that his company failed to process the paperwork for the sale of the home ; rather, iMortgage failed to determine if our buyer is good for the loan! This means, not that the closing may be late, but that it may not happen at all -- which will result in the loss of the home we are buying as well -- a XXXX dollar transaction gone awry. The lender has also asked us to extend our closing date past our lock rate date. Our mortgage lender has told us this will cost us {$1200.00} ( to lock the rate we secured sixty days ago ).
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| 12/02/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I signed refinance documentation for a VA XXXX Fixed 30 Year with Loan Depot on XX/XX/2020 ; this is my current mortgage company. My loan has been conditionally approved by underwriting for three months ; I have called Loan Depot over 25 times with no response from various messages. I have escalated through customer care, and no one from the refi side or loan officer has called me back. The customer care reps are limited in what they can do but have stated this is not normal from what they have seen. They have sent messages from their side directly to the member team with the answer no one has called back. I have sent messages through the portal with no response. I do not know what to do, or it should have gone to someone else. At the two month mark, I did talk to XXXX XXXX ( manager ), and I explained that I had had the same offer they gave from other Mortgage companies, and the other companies guaranteed they could get the loan completed quickly. He reassured me that they would get the ball rolling and be very quickly 57 days ago. Now those rates are lost me, and I'm and stuck waiting on them with no choice to look elsewhere. I don't want my credit pulled again as it had been pulled previously two times separated by 30 days because I could not get ahold of anyone. Additionally, I am a 100 % XXXX retired XXXX Veteran ; I'm not sure if the stall is because there is not enough money to be made off this refinance. I am taking the backseat to other more profitable loans. I can not see why there would be any other reason unless they have not completed one refinance since XX/XX/XXXX, which I'm sure is not the case.
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| 08/26/2021 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I started to work for the company LOAN DEPOT in XXXX of 2020. They Promised me a new position as a manager. This position the company has never had any of there current employees perform, so this is a brand new position opening up just for me. I accepted the job offer with the company they granted me a XXXX sign on, however I would need to stay with the company for 1 year prior to this guarantee being terminated. After accepting the offer and within the first month the job they had me doing was not the job they had me sign for. Nor would I ever be able to make the living I was hoping to make and they have promised me. I have a family and a home! There offer was a complete lie and I needed to make a change to clearly provide to my family. When leaving I asked if they would remove the guarantee they provided and they said no because I sign off on a contract to them. At that time I also stated back to them the offer they gave me and what I received were two different things and the offer was not held up on there side. They have no sent me to collections, I'm a licensed XXXX with another company and having problems with some state licensing because now I have an XXXX collection on my credit. The collection company calls almost daily, threatening me they were going to send it into collection and they have. So, why do they still call? Also, loan depot will not do a thing about it. I lost out on so much and was lied to from the beginning from one of the largest Mortgage companies in the US. I need this collection off my credit report. I'm asking for assitance from the wrongful way I was treated and being treated.
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| 04/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On our about, XX/XX/XXXX, I received noticed from LoanDepot that they did not have my current policy on file. I immediately updated LoanDepot with my insurance policy through their insurance portal. Subsequently, my loan was transferred from LoanDepot 's New Jersey service center to their Texas service center in XX/XX/XXXX. When the transfer was made, two errors occurred : 1 ) I received a notice of an escrow shortage of {$780.00}. I called LoanDepot and they said it was because they did not receive a full refund from the insurance carrier they used to place force insurance and that was because they said I had a lapse in coverage. I informed the service rep that I do not have a lapse in coverage and that the LoanDepot insurance department is in receipt of my Insurance Declaration page which evidences insurance from XX/XX/XXXX to XX/XX/XXXX.
2 ) My XXXX automatic payment, which is scheduled to come out automatically on the XXXX of every month, was deducted on the XXXX. I have not changed my authorization since I authorized it in XXXX and payments should not be deducted until the XXXX.
I called on XX/XX/XXXX and spoke with XXXX XXXX and sent him the declaration page of the insurance to his email at XXXX and no one is able to help. I called again today, XX/XX/XXXX and spoke to a women at the escalation department for escrow services and she sent me back to New Jersey. New Jersey phone services won't connect me because the loan is no longer in New Jersey, but Texas.
I have now spent hours on the phone trying to resolve this to no avail. I want the escrow shortage removed because it is assessed in error.
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| 04/20/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
|
In XXXX of 2021, I completed a Loan Modification with Loan Depot in which I accepted terms.
On my XX/XX/2021 Billing Statement, I saw that numbers were being adjusted due to the Loan modification and waited to receive my XX/XX/2021 billing statement to ensure all adjustments were completed. My mortgage payment with escrow was supposed to be {$1600.00} a month. My XX/XX/2021 statement stated I owed {$6100.00}, confused as to why this amount was showing after a loan modification, I called in to verify on XXXX I spoke with an employee ( name and employee ID withheld but available for all communications with Loan Depot ) and stated that all she saw was due was the monthly payment of {$1600.00} and that because it was so soon after modification to allow time for adjustments. XXXX, XXXX, XX/XX/2021 pass with the same amount of {$6100.00} overdue. I call XXXX to find what it is and was told that they are Corporate Fees I return to look over my contract and see nothing that states Corporate Fees but there is an entry for XXXX XXXX which was financed into the loan in accordance with the contract.
End Result- on XXXX XX/XX/XXXX, I sold the home and Loan Depot took the stated corporate fee amount that Was not apart or stated on the contract I signed. After XX/XX/2021, I continued to call back to settle the issue and was given the run around being switched from employee to employee with no resolution. All supporting documents are available upon request. I am requesting Loan Depot refund the so called Corporate Fee that was not an entry in the contract Loan Modification Terms and Modification Transaction Cost Due.
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| 09/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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In XX/XX/2020 my wife and I applied for a {$510000.00} mortgage loan with Loan Depot to refinance my existing mortgage. The loan terms required {$40000.00} pay-down of the existing loan to meet the new loan program finance limits. I spoke with loan agent XXXX XXXX and provided the necessary information to apply for the loan. During the following week the necessary supporting documents were uploaded to Loan Depot 's secure website. The documents included information on my pension payments and account balances. The application was then approved and a 60 day rate lock was given for loan # XXXX. During the lock the period I turned XXXX years old. During the lock period I called several times yo inquire about the loan processing progress. Each time I was assured by Loan Depot the loan was progressing. The company login portal also stating the loan was being processed. As the 60 day lock neared I was concerned about meeting the lock deadline. I was assured by XXXX the loan would fund and if needed he could extend the lock period. The day before the lock deadline I was informed that the processing agents stated my income was not sufficient to grant the loan. I walked through the uploaded income documents with XXXX again and he confirmed he understood them and that my income was more than adequate to qualify for the loan. After the rate lock expired I was informed in writing that the loan was denied because my income was not sufficient. I filed a Loan Depot survey form complaining of the denial on XXXX XXXX.I offered to participate in a customer advisory committee. I have not been contacted by Loan Depot since.
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| 08/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
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|
Web |
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On XX/XX/2023, I spoke with 3 different reps at Loan Depot asking why my mortgage increased from {$1800.00} to {$2300.00}. They all told me my taxes and insurance increased. When I asked for proof of my tax increase, they said it was an estimate. My insurance did double, but it still does not constitute increasing my payments {$490.00} per month.
The rep said an analysis was mailed to meet, but I never received anything.
I was told that they had to " loan '' me money to pay for insurance, but that I have a positive balance in my escrow account, approximately {$2300.00} after they paid my insurance for the year. I could not understand why my taxes and insurance increased almost {$500.00}, I have a positive escrow balance and they have no idea what my 2nd installment tax bill will be.
Loan Depot said the {$490.00} will stay in place for 12 months. That's {$5900.00} in addition to what I'm already paying into escrow for taxes and insurance.
I requested to have my escrow removed and that I would pay in myself. I was instructed to email a wet signature request. I confirmed that I would be receiving a check for the {$2300.00} plus the escrow paid on XX/XX/2023. The rep said it would take 30 days. I emailed the request on XX/XX/2023 and loan depot acknowledged receipt. Approximately 2 weeks later, I received a letter denying my request because my XXXX must be at 65 % in order to remove escrow. Bottom line is that I'm a first time homeowner, I've been in my house for a little over a year, 14 months and my mortgage went up an additional {$490.00} based on a guessed 2nd installment tax bill. PLEASE HELP.
|
| 02/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
My XXXX and I applied to Loan Depot for a refinance on our investment property located in XXXXXXXX XXXX XXXX. Prior to submitting the application we explained to XXXX XXXX XXXX that we no longer keep large summons of money in our bank accounts because XXXX of our accounts was hacked by XXXX. He assured us that the XXXX reserve would not be an issue. They would not need to see it until closing. We submitted all the documents required and when the loan was conditionally approved Loan Depot requested XXXX XXXX XXXX in reserve funds. My XXXX and I agreed that we would put the money in our account, but we were not comfortable leaving it there. XXXX XXXX XXXX then contacted us a few days later stating the loan had been restructured and the loan was approved without needing the reserve. I signed the final papers and sent a copy of my XXXX XXXX social security card. XXXX XXXX XXXX phoned me stating that no reserve was needed and that everything was ready for closing. Today we were notified by XXXX XXXX XXXX that they wanted XXXX XXXX XXXX reserve in a XXXX or an XXXX. We are both retired state and federal employees with pensions for the rest of our lives. We gave this company XXXX XXXX XXXX for an appraisal. Our property far exceeded the appraised value and we feel that it was a ploy to obtain our information which they will sell. Since giving our information to Loan Depot my XXXX has been receiving fraud detections on his credit cards which the banks have been able to help stop. We are very concerned that this was a scam from the beginning and that our personal information is now being compromised.
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| 11/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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I currently have an FHA mortgage with Loan Depot. I refinanced into a conventional loan to with another lender to save money on interest and PMI.
My new lender 's settlement company sent Loan Depot funds to pay off on XX/XX/21. After a few days I notice my account with LD is still open. I call LD to see what is going on and they tell me that the funds were short {$700.00} and they had returned the funds back. Then I call the settlement company and they tell me they never got the funds back. Calling LD back to ask how they returned the funds and they said they don't know how the funds was sent back but they showed that it was sent back on the XXXX of XXXX. I wasn't supposed to make any mortgage payments for 2 months ( XXXX and XXXX ) because we closed month end of XXXX. I had to make XXXX payment because LD at that point seemed like they had lost the funds that was supposed to pay off my loan. I file a complaint with the XXXX and on XX/XX/21 LD returns the money the same day. Now my settlement company is requesting a back dated pay off statement that will deduct any interest and my XXXX payment, but LD is dragging thus process for days and says that they can't back date it because it's our fault. They had no idea where the money was fir almost 2 weeks and it's our fault? XXXX is coming up and my Loan is still not paid off because of LD. XXXX XXXX and XXXX XXXX have been very transparent and helpful. The closing rep at XXXX is also extremely frustrated and is willingly supporting me with this complaint. I need this resolved asap as my Loan is supposed to be with XXXX XXXX not LD. PLEASE HELP.
|
| 10/22/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
|
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Web |
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Our previous complaint was closed a few days ago, case # XXXX. After almost 3 months of trying to close on a refinance with Loan Depot. On XX/XX/2018, a few days before Loan Depot was to respond to my first complaint, they informed me that our loan would be cancel because of information that they needed from the bank that is holding the mortgage of the note to be refinance, wasnt able to be attained by XXXX XXXX, loan depot 's contracted verification company. My wife and I have been in and out of banks, retrieving loan histories and pay off statements. We have also been on many third party calls with XXXX XXXX to verify information. Loan Depot is blaming me and my wife for them not being able to attain the information that they are requesting. We have offered statements that reflects the information that they have requested. They have already received the information and now they have requested the same information over again. We are cooperating with their third party verifying company, but the banks are apparently not sending the the information. Loan Depot has cancelled the process because of this. They are trying to make it our fault, just like they tried to make the so called undisclosed properties our fault. When everything was in the income tax returns. Loan depot is holding us responsible for the unsuccessful efforts of XXXX XXXX to attain their requested information. We have meet their requirements and just want to close the deal. The truth of what i have said can be verified by my banking institution, XXXX XXXX, and Loan depot because every phone conversation was on a recorded line.
|
| 06/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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|
I have been working on this issue for over a month now. I was on a forbearance due to Covid from XX/XX/XXXX to XX/XX/XXXX. I opted to stop the forbearance and pay the past due payment in full. The bank was requesting {$30000.00} to bring the account current for the XX/XX/XXXX payment which need to be paid by XX/XX/XXXX. From XX/XX/XXXX to XX/XX/XXXX I paid LoanDepot a total of {$30000.00}. That's {$26.00} more than what was requested. After many hours over the past 30 days in trying to find out why the bank still considers me a month past due I was informed by a rep on this past Monday that LoanDepot double applied monies to the escrow account and now refuses to move those monies that were misapplied to the escrow account to the payment side to bring the account current. Their action will be reported as a late on my part to the credit bureau when the only reason for me still owing them money is due to their misapplication of my monies. How is a banks error my fault. They want another {$2000.00} from me in addition to {$1300.00} they are holding in suspense to bring my account current whey they have all the monies from in their possession to bring the account current. Collections has called and harassed me every 2-3 days over the past month. Customer services sees the error made by LoanDepot but claims a manager refuses to release the funds from the escrow account to remedy the error they have made. An error, if not made, would mean the account is completely current. I have provided bank statements, account registers, and an excel spreadsheet as evidence I have paid every penny I owed in full.
|
| 04/24/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
on XX/XX/2019 My Wife had her Hours Cut back and I had taken the car in for warranty and ended up paying almost XXXX in repairs this all caused me to miss my XXXX payment So in XXXX I contacted the lender Loan-Depot advised them of the difficulty and Made My Payment For XXXX this put me one month behind I was still due for XXXX in late XXXX a VA lender Contacted me by Phone XXXX was his name he Offered a VA Stream Line loan for XXXX 2.99 % Payment of XXXX XXXX this would lower my payment by XXXX a Month this was A scam and it cost me XXXX So called loan-depot and talk to the mitigation Depart That sent me a Loan Modification Application Witch Filled out & Fax it back to them I was told that it would be 30 days before I hear any thing on XXXX 2019 I was told that I was denied due to the fact that I did not have XXXX payments on the loan I was told to contact My VA rep Called her and She informed me all they needed to due was send a letter Asking for a Pre approval Letter and they need to refer to Va Handbook MA264 Chapter 6 it clearly stats that what they can do or not do this is they fail to Fallow the handbook I then called loan-Depot and informed them and was told to File an Appeal on the grounds that they need to get a Pre Approval letter and would be able to do the Loan Modification It was denied XX/XX/2019 XXXX is the VA Loan servicer and loan-Depot is the VA lender Both knew about the VA handbook MA26-4 I also have Contact Atty.and sent complaint to XXXX XXXX XXXXXXXX and it will be sent the under sec.of the VA for Investigation filed complaint with the OCC for cenlar, s Action as well
|
| 03/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am filing a complaint against Loan Depot .com LLC. The following is a letter I emailed to them about my horrific experience. They made a credit check and a loan application for me which was not requested or asked for. They sent my personal information through the mail twice without a reason or consent to do so.
I called the company on XX/XX/2020 and told them of my complaint and they mailed me a second loan packet instead of removing my information as I had requested. This company is fraudulent and should not be allowed to deal with the public.
Loan Depot President, I called for a quote on loan mortgage rates only!!! I had the unfortunate luck of getting XXXX XXXX on the phone.
I told her we only wanted a rate quote and she took my information and it took sooooooooo long that I almost hung up on her several times.
She not only took over an hour of my time on the phone, but I receive in the mail a huge loan package.
I was not making an application for a loan. Only trying to get a rate quote.
I am so livid that she ran our credit and then has since sent me two huge packets in the mail with all of our personal information inside.
Wow, what a waste of my time and paper, and putting my personal information at risk. I can't even tell you how angry I am at loan depot and XXXX XXXX.
Remove my credit score run immediately and remove all of my data from any and all of your information storage.
My name, number and information better not be sold or get leaked to anyone.
I am also filing complaints with the XXXX XXXX XXXX and all the credit outlets.
So Angry and Upset XXXX XXXX
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| 08/03/2021 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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My complaint is mostly about the 2months without a payment in between the closing and the first mortgage payment due. I was told that I wouldn't have a payment until after 2 months from closing on my loan. My first closing date was supposed to be XX/XX/2021. But that didn't happen and when I called Mr. XXXX ( Loan Depot ) told me he didn't know why it changed but for me to keep paying my former mortgage company so I wouldn't affect my credit on a late payment. So in XX/XX/2021 I made my mortgage payment of {$1300.00} to XXXX XXXX. Then two days after I made that payment, Loan Depot gave me a closing. Then Loan Depot sent me a mortgage note to pay my first mortgage to them on XX/XX/2021. I called them to ask if this was a mistake since I made a mortgage payment for XX/XX/2021 that should make my first payment in XX/XX/2021 to give me the two months without a payment. Mr. XXXX XXXX told me that the XXXX note was correct and that I had to pay them in XX/XX/2021. So I asked them for my XX/XX/2021 since they should have paid that to XXXX XXXX in my closing. He informed me that they don't owe me and I would not be getting that from them. Also, my " cash back at closing '' changed several times as I was sent closing disclosures saying I would receive {$11000.00}, then {$11000.00} and I actually received {$11000.00}. When I called about that they said that they made a mistake in the calculations. I due believe that it is Loan Depot that owes me my XX/XX/2021 mortgage since I didn't have my 2 months gap before my first mortgage payment was due. And that every money " mistake '' was in their favor.
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| 10/31/2023 |
Yes |
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- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
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Web |
Servicemember |
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My son was diagnosed with XXXX and I had to re-route my resources to pay for his treatment and was unable to also pay the mortgage. I submitted a complete loss mitigation package. The denial letter states that my loss mitigation was denied for certain programs due to submitting a complete package. I don't understand why these lenders do not provide easily understood reasons for denials, as seen below. I don't think the CFPB wanted applicants to be denied loss mitigation due to complete package submission. Also, the application was denied on XX/XX/, the letter went out to me on XX/XX/ as verified on the attached picture of the envelope, and received by me on XX/XX/. This took away a complete week from my ability to respond because the lender said the appeal needed to be received by XX/XX/. If you look at the letter, it says that the appeal must be received in the mail or by fax. When I went to fax the letter, the fax number does not work, as you can see in the emails received regarding the chat with my fax provider showing that Loan Depot 's fax number does not work despite Loan Depot requesting the appeal be sent by fax. I am also sending a screenshot of the fax attempts. I called Loan Depot and was told to email the appeal letter, despite that process not being provided as an option in Loan Depot 's denial letter. It seems that Loan Depot is deliberately trying to deny me a loan modification. I am a Veteran and currently in the reserves. I can pay for a loan modification. Please review to see if the lender is complying with the CFPB 's rules for loss mitigation procedures. Thank you.
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| 07/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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In late XXXX we took Loan Depot up on the offer to utilize automatic payments for our mortgage. The payments were set up to come out on the first of the month, beginning on XXXX XXXX. To our surprise the online payment platform failed and our payment was not made. We did not receive any phone or written correspondence from Loan Depot until XX/XX/2022, when our loan was already 30 days past due. As soon as we received our payment we made both the XXXX and XXXX payments to make our account up to date and contacted Loan Depot right away in regards to the negative credit bureau reporting. We asked that the mistake be reversed and Loan Depot declined our request. We were asked to put a dispute in writing to escalate the issue to a supervisor which we did. After the written dispute was received and reviewed by Loan Depot, we were still declined. Loan Depot says that they attempted to contact up numerous times before the negative credit reporting, but we did not receive any telephone or written correspondence. I asked if they had proof that the attempts were actually completed or fulfilled and they said no. They showed no answer and did not leave messages. They also said they attempted to contact us via written letter in XXXX, and we did not receive a letter. I asked if they have proof that we received the letter and they did not have an answer. We feel that the failure of the online payment system is Loan Depot fault and we shouldn't be punished for a missing payment when we had plenty of money in our account and made the payment as soon as we actually received a letter on XX/XX/2022.
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| 04/29/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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Hello my name is XXXX XXXX and I am making my monthly mortgage payments to the company Loan DePot. I have been trying since XX/XX/XXXX to get a Loan Modification due to hardship. I was married and divorced in XX/XX/XXXX. Due to no longer having the additional income I advise Loan Depot I would like to modify my mortgage. I was behind in payments but I am currently caught up. My problem is that I feel the loan company is giving me the run around. I have submitted paperwork to them at least 3 times with them stating that I have missing information but I did submit all information they requested the first time, they even stated that my signature was missing and has me redo the forms all over again stating they dont mail back paperwork. So as of XX/XX/XXXX after sending the information for the 3rd time I received a letter from them dated XX/XX/XXXX that as of XX/XX/XXXX that all the needed paperwork was received and no further documents where due at that time if more paperwork was needed they would contact me within a month. Well on XX/XX/XXXX I reached out to loan depot inquiring on my status, well a few days later I received mail basically saying I need to submit all the paperwork all over again because the information I provided has expired. I have tried reaching out to them but when I get transferred to that department no picks up the phone.
I just want to keep my home and I just really feel like they are giving me the run around and hoping I get to the point where I start making late payments again. I am trying real hard to stay current but I need help I need this modification.
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| 02/20/2020 |
Yes |
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Web |
Older American |
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Loan Depot Complaint # XXXX-XXXX XXXX XXXX, SVP of Loan Integrity Thank you for your detailed response to my complaint. There is one large item that is not considered in your letter and that is that " We closed on XX/XX/XXXX and the contract we signed said you would pay XXXX XXXX on XX/XX/XXXX. '' You actually paid XXXX XXXX on XX/XX/XXXX. This action created a " shortage of {$480.00} ''. XXXX following this discovery made changes to the contract we signed. Please note that XXXX created the problem not me. The subsequent changes placed the excesses of {$1100.00} in flux and then XXXX decided ( not informing me first ) that {$940.00} would be placed against the principle. This then caused my escrow account to be short which will raise my monthly escrow account payment to increase by {$90.00} plus dollars.
I was the one to initiate the refiguring of my escrow account or I would have been responsible for the difference at the end of the year. I am dependent on you to protect my interests. As a relative novice to the game, this smacks of fraud to me but to you it is business as usual.
Trust is the basis between two parties to a contract. Unfortunately, your actions as a financial entity should be made known to the public for these kinds of activities. It is my credit score that suffered due to your ineptitude. It is up to you to repair the damages.
Loan Depot and XXXX fully understand what actually happened and its cause. Please correct these errors as soon as possible. This action will prevent me from proceeding with our complaint to the Consumer Financial Protection Bureau.
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| 02/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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My mortgage company is not getting a bill to me especially not in a timely manner. I called them within a week prior to the XX/XX/2023 due date and asked why I had not been billed. They told me the bill had been mailed and that I had a grace period until the XXXX of the month. I ultimately did receive that bill in time to return it by the end of the grace period.
For the XX/XX/XXXX due date I still have not received a bill and today is XX/XX/XXXX. I called again 2 days after the due date and let them know I had not received a bill. I asked them to confirm my address with me and it was correct. I asked what I was doing wrong and they said nothing was wrong on my end, but because of problems with their system they were having trouble getting billing done. They told me I could print the bill from the portal and go ahead and mail payment. I let them know I had already done so and sent the payment by priority mail, I advised them it was scheduled to be received on XX/XX/XXXX. They thanked me and apologized but did not confirm that they had yet sent out a bill or would be able to do so in the future. They also confirmed they had agreed that I would receive paper bills.
I am concerned they are not living up to their agreement and wonder what other even more serious problems their system failures are causing. Of course customers will still be penalized if we do not pay on time. Can we not expect mortgage companies to fulfill their obligations.
Can you check on loandepot.com llc and determine the extent of their problems and require them to do billing in a reasonable time frame.
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| 10/23/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Dealing with loanDepot 's local mortgage originator was a joy ( XXXX XXXX XXXX XXXX, XXXX ). The person with whom we worked with took the time and effort to explain the process to us from start to finish. To lock-in a rate, we 've provided him with our personal and business tax returns, and a list of our assets and liabilities. Unfortunately, this is where our good experience came to a halt. After telling our loan officer that we 've decided to pursue a 15-yr loan instead of a 30-yr, he flat-out stopped responding. Did n't answer his phone or voicemails, did n't return our e-mail. This is a person whom we 've entrusted with our new home. To make matters worse, loandepot saw it fit to print out our ENTIRE credit history, financial assets, complete with our FULL social-security numbers, dates of birth, bank account numbers, etc. Basically, EVERYTHING you 'd need to steal identity and credit. They simply mailed these to us, by good-old US Postal Service, without tracking or signature requirements. And since the packages had so much paperwork, they did not fit through our mail slot, and were thus left UNATTENDED in front of our house, for anyone to take. At a day when identity theft is rampant, and major companies like XXXX have compromised our personal data, loanDepot 's complete lack of good judgement and care in safeguarding our most valuable information left us completely flabbergasted. I choose not to upload photos of any of these documents given how much valuable personal information they contain, but if CFPB requires them, I 'd be happy to submit them later upon request.
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| 11/20/2023 |
Yes |
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- Trouble during payment process
- Payment process
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Web |
Servicemember |
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Loandepot is the servicer of my VA loan. During the month of XXXX, I was notified that only " certified funds '' were accepted as a form of payment to the servicer. During the month of XXXX, I made a payment using my banks " XXXX XXXX '' service, which sends certified funds directly from the bank to the payee ( Loandepot ), the payment was accepted.
However, during the month of XXXX, Loandepot returned the payment to the bank, which subsequently had to go through a process of depositing the certified funds back into my account taking a few days. I contacted Loandepot to and my bank to understand why the check was rejected. My bank stated that the payee ( Loandepot ) returned the payment back to my bank without a stated reason. Loandepot stated that they do no accept the certified funds method of " XXXX XXXX '', only Cashier 's Check and Money Order that had to be mailed in. As the deadline for payment approached, this was not a viable option, and I requested a quick resolution to either wire the money as a payment or ACH, or allow the bill pay service to go through. The representative from Loandepot said that was not allowed and would have to go " through a request '' which was subsequently denied, and I now have a late payment fee.
This seems predatory given that they did not mention that " certified funds '' is a definition that is only limited to Cashiers Check 's or Money Orders. Certified funds are funds that are guaranteed and include services like bill pay. Their behavior may be breaching laws and regulations to their ambigious defintion of " certified funds ''.
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| 05/16/2018 |
Yes |
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Web |
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I applied for loan with loan depot with XXXX XXXX XX/XX/XXXX Through out this whole Process when they say they will call back they never does. Very poor customer service! We was pre approved for loan on XX/XX/XXXX. Found a house went under contract we was supposed to close XX/XX/XXXX. Received disclosure XX/XX/XXXX signed and submitted back to loan office an we were under the impression that we would close on XX/XX/XXXX but definitely XX/XX/XXXX at XXXX XXXX. XXXX XXXX XXXX informed me that loan officeer who I had been dealing with quit, that was very unprofessional you never supposed to let a client/customer know that an employee has quit. I received a call from XXXX XXXX XXXX XX/XX/XXXX at XXXX requesting more documents that I was not able to come up within 2 hrs. Information she asked for at XXXX XXXX had never been asked for through the whole entire process. We wired {$8800.00} to the attorney. We paid XXXX earnest money we paid XXXX for appliances and also {$470.00} for apprasail. We were under the impression we were closing XX/XX/XXXX. Apartment that I was living in we moved out because we were supposed to close on XX/XX/XXXX so now I am homeless due to loan depot dropping the ball. I also feel that the reason the loan was denied at the end due to me being XXXX XXXX. My license was sent at the end of the process. So I feel at the being it was approved bc they did not no my nationality This has been very emotional distressed, I feel like giving up on life due to this. I feel betrayed. This has took a toll on my entire family. This has brought on illness XXXX and XXXX.
|
| 10/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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My name is XXXX XXXX. I have a XXXX XXXX XXXX with adequate income from a XXXX and XXXX source. I began applying for a refinance with Loandepot on XX/XX/2020. I was told by the sales person XXXX that it would take XXXX weeks to close. I interviewed XXXX other companies. As of XX/XX/XXXX the loan had not closed. The loan processor XXXX, would ask me for information multiple times .... the same information. I got the impression that she was either incompetent or overburdened with too many loans to process. Originally I asked the sales person to contact me with the loan progress and anticipated close date ... His response was that he was too busy. So after a month I began to call XXXX and XXXX with those questions once a week on thursdays. Eventually they didnt answer my calls or return my phone calls. As of XXXX XXXX was still asking me for information previously provided, to give to the underwriter. I discontinued the process due to frustration and anxiety.
Complaint : I believe I deserve a timely conclusion to my application, and not to be strung on like a fish. If there were problems, they should be communicated to me so that I could move on. Instead, The process caused me mental anguish, and financial harm. I lost my appraisal fee, my application and credit check fees and loan payoff fees, and I lost the timing on the interest rates. I am now refinancing at a higher cost, and paying new fees. I understand its busy, But this ( and all ) mortgage companies have the responsibility to stop taking applications if they can not fulfill their obligations in a timely manner.
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| 01/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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Web |
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I inquired about a refinance with Loan Depot, XXXX, CA. XXXX. inquiring about a refinance. however, I really did n't want to pay appraisal fees, or closing costs, so I told them I was n't interested. They ended up sending me about XXXX pages of paperwork, consisting of an Addendum to Loan Application, Loan Estimate, Closing Cost Details, written list of service providers, Borrower 's Certificate and Authorization, an Attorney Preference checklist, Applicant Information stating the Loan Originator and ( me ) as Borrower, my credit information, South Carolina Regulatory Agency Disclosure, Itemization of amount Financed for Truth-In-Lending, Disclosure Notice, and several other documents. This looks to me like a REAL CONTRACT. I live in a townhome that I bought 2 years ago, and my lender was XXXX XXXX, which has switched over to XXXX I NEVER TOLD THE LOAN DEPOT THAT I WANTED A LOAN. I AM COMPLAINING AS I DO N'T OR NEVER DID WANT THIS LOAN, and have no intention of signing any of these documents. How can this company spend all this time and paperwork and postage on an inquiry??? They have wasted their time and now my time. How do people find out about a refinance if they do n't call and inquire. I thought it might save me money as interest rates had dropped, but it does n't so of course, I am not interested. I finally found their phone number, which is XXXX. XXXX XXXX, AKA XXXX XXXX which is the name this loan is under. They also have a loan number which is XXXX, my email is XXXXXXXXXXXX or you can call me at XXXX, as I did not apply for this loan, what is going on?
|
| 07/11/2023 |
Yes |
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Web |
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I started the process working with Loan Depot and they did not maintain regular communication with me. After not hearing from them for an extended period of time ; I started speaking with other lenders and have chosen to work with XXXX XXXX XXXX. I have been trying to get my FHA case number and FHA appraisal transferred to XXXX XXXX XXXX for over a month now and keep getting the run around from Loan Depot.
They say I need to make a {$120.00} payment for the appraisal before they will transfer everything but every time I try to make the payment ; one of the following occurs : 1- Payment can not be process until re-inspection is scheduled for the subject-to appraisal 2- They had me fill out multiple forms to make the payment but then tell me I need the loan depot loan number on there as well. Resent the required document with the loan number and was then advised that I would be emailed a link from loan depot to make the {$120.00} payment but never received the email.
3- I get transferred to a loan officer who is not the original person I started speaking with and they try to convince me on why I should keep my loan with them even though no one at their company has kept regular communication with me and I am constantly speaking with someone different.
This has been going on for over a month and I am now starting to feel like I am getting the run around and that they are holding my appraisal hostage!
I want my appraisal and FHA case number transferred to XXXX XXXX XXXX and do not believe it should take over a month for loan depot to accommodate my request.
|
| 02/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I own 2 investment properties in Hawaii which are used as vacation rentals, both of which are financed through LoanDepot. Due to Covid I have not been able to rent the units. For several months I paid the mortgages timely. Finally I had to request forbearance on both loans. I continued to pay the escrow ( taxes and insurance ) on both with no problems. 30 days ago the problems started. I called like usual and started getting the run around. It took 2 hours to get someone to apply my payments. I then discovered today that the payments were not applied as requested and agreed upon. After an hour on the phone again today, my payments remain misapplied and Im still unable to make payments on the escrow accounts. Collections will not process my payments, they transfer me to customer service. Customer service wont process my payments, they transfer me to collections. Its the most frustrating and bizarre thing Ive been involved with when trying to make a loan payment on an escrow account. Im trying to keep my escrow accounts current so at the end of forbearance its more palatable to try to bring the accounts current by only owing the principle and interest. A manager/supervisor was supposed to call me this evening to get this resolved but never did. This is the second month with the same problem anyway. Someone further up the food chain needs to address the game playing and put an end to it. Its a systemic problem. Having financial difficulty due to Covid is more than frustration enough without having to deal with manipulation or ineptitude by a lender in addition.
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| 03/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Loan Depot contacted me to refinance my loan with them to lower my rate. I closed the loan with Loan Depot on XX/XX/XXXX. This was a refinance and was disclosed as a no cost loan where Loan Depot was paying off their own loan and originating another at a lower rate. I was told I would not have to come in with cash to close. On XX/XX/XXXX, I received my check from my escrow account on the loan that was paid off and was shocked to find that Loan Depot used my escrow account to pay down the payoff. I then pulled the final XXXX statement and it too showed that they used the escrow funds to pay down the loan. This was not disclosed on the initial disclosures when I first applied for the loan or on the estimated closing statement from Loan Depot or XXXX XXXX XXXX. This meant that I had to come in with funds to close. On XX/XX/XXXX, I filed a complaint with Loan Depot 's Compliance Department. After corresponding several times with XXXX XXXX, their Customer XXXX Manager, she informed me on XX/XX/XXXX, that this was a normal practice. I then received an additional check from Loan Depot from my escrow account of {$32.00} dated XX/XX/XXXX. This amount, did not cover what they took from my escrow account to pay down the loan. I closed the loan expecting to get my escrow account balance sent to me after the loan closed. They never disclosed that they would be taking funds to pay down the loan. I find the way they handled disclosing the terms of the loan to be deceptive and I wonder how many other customer 's they refinanced and have done the same without them knowing.
|
| 05/08/2016 |
Yes |
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- Loan servicing, payments, escrow account
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|
Web |
Older American |
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This is a belated dispute to the response supplied by imortgage concerning my complaint of XXXX 2015. Their claim that they needed an appraiser to finalize XXXX form XXXX to verify completion of my home renovation is still fraudulent. They are well aware that form XXXX can be completed by either the lender or it 's agent, an XXXX, an appraiser or a XXXX. Imortgage had already released funds for two previous draws on my account with the verification of completion using documents from my XXXX. It would follow logically that after he submitted his completed paperwork and pictures of the final completion of my construction they would have him sign the XXXX form and release my remaining funds. After I complained about the misappropriation of other of my funds to imortgages representative, XXXX XXXX, he decided he would delay my payments and demonstrate his power to control my money. I had already paid the XXXX {$150.00} for the final inspection but XXXX XXXX figured he had the right to see me charged another {$100.00} for an unnecessary appraisal. This {$100.00} is what I want to have returned from imortgage.
The reason for my delay in response has to do with having to refinance my mortgage, and taking my complaint to the California Department of Business Oversight. They were able to convince imortgage to return the other amount that was misappropriated but imortgage refuses to refund my {$100.00} using their distortions of the XXXX Guidelines to make their case. Any further help you can lend to help me get my {$100.00} refunded would be greatly appreciated.
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| 05/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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On XX/XX/2022, my loan ( Loan # XXXX ) with LoanDepot was paid in full in conjunction with the sale of my home. I have been enrolled in autopay so that I would never miss a payment. I consented for LoanDepot to withdraw my monthly payment on the first of each month. I did not consent for LoanDepot to withdraw my monthly payment before the first of the month or after my loan was paid in full. Yet that it what happened.
I close on a home purchase today, XX/XX/XXXX. I intended to use my home sale proceeds to purchase the home. But LoanDepot threw a wrench into that plan when it wrongfully debited {$4200.00} from my checking account on XX/XX/XXXX. The withdrawal cleared the morning of XX/XX/XXXX. This withdrawal is nonsensical - my mortgage was paid in full on XX/XX/XXXX. There was no outstanding obligation against which to apply any payment, much less {$4200.00}.
I immediately called LoanDepot, around 7 AM, explained the situation, and requested an immediate return of my funds. LoanDepot refused to return the funds by ACH or wire. Two escalation agents told me that LoanDepot would overnight a check to me. Today, XX/XX/XXXX, I called LoanDepot to check in on the status. Two hours later, I received an email from a third escalation agent, XXXX XXXX XXXX ( phone ( XXXX ) XXXX ext. XXXX ) who informed me that LoanDepot would not take 3-5 business days to " review '' my request. This is an unfair and deceptive business practice and constitutes theft. LoanDepot had no basis to make a withdrawal against my checking account and by doing so has stolen from me.
|
| 01/24/2017 |
Yes |
|
- Settlement process and costs
|
|
Web |
Older American, Servicemember |
|
I applied for a VA refinance mortgage through Loan Depot XX/XX/XXXX. At that time I had to pay {$300.00} to lock in the interest rate and to cover the appraisal. I received very little communication from that time on except for notices that additional papers were needed by the VA which I found and sent to Loan Depot. Then two weeks ago I got an email asking for my water to be tested because I have spring water and the report to be sent to Loan Depot. This took a few days because the health department only has certain days of the week that they test water. So then last night ( Monday ) I received a call from Loan Depot saying that they had to raise the interest rate because my loan unlocked on Friday. The man said he had called me on Friday but there was no answer so he left a message. I received no message. I use a cell phone and it does not work inside my house. So after an hour or so conversation with the person that called ( Mon ) I decided to call the person that originated the refinanced process and had to leave a message because he was not answering, but he has not returned my call. So at this time I am really frustrated and do n't no what to do. When I finished the hour or so conversation with the person last night he told me I could either except the new interest rate or close the process. The interest rate that I locked in was 3.25 % and now they want 3.75 %. This seems totally unfair to me especially since the rate unlocked on Friday and I get a call on Monday. Not only did they raise the interest rate but they want {$4000.00} at closing.
|
| 02/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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On XXXX XXXX our mortgage company added an escrow fee of {$64.00} for insurance. I contacted our mortgage company in XXXX when I realized the mistake & was told I would need to speak with the insurance department XXXX XXXX XXXX XXXX department switched me back to customer service. In XXXX I contacted the customer service department again & they put me in contact with XXXX XXXX who is the Customer Service XXXX XXXX, we began email corresponding on XXXX XXXX. XXXX told me that our mortgage loan was recently changed to the XXXX office from the New Jersey office for servicing. XXXX began researching & found that the New Jersey office had added an insurance policy to our mortgage for XX/XX/XXXX thru XX/XX/XXXX because they did not have proof of our insurance at that time. I sent her a copy of our insurance information for the dates that they were saying we did not have insurance proving we did in fact have insurance at that time. XXXX & I have had corresponded via email since XX/XX/XXXX & she has stated that she is working on the issue. When I spoke with her over the phone she told me that the problem was that the XXXX office needs to get the refund from the New Jersey office before they can do the refund to me. In the mean time my mortgage has had an escrow fee of {$64.00} per month since XX/XX/XXXX when I have always had homeowners insurance for the life of the loan. I am tired of not getting any results or refund of the money that I have paid for something that I paid for before. XXXX has stopped responding to my emails & not answering her phone.
|
| 12/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
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We set up our mortgage with Loan Depot in XXXX of 2020 for XXXX XXXX XXXX XXXX XXXX WA XXXX. We made the XXXX and set up AutoPay. The agent assured us it was set up. In XXXX of 2020 the Autopay was still not pulling we made a phone payment to stay current while the company " figured out '' why the AutoPay was not working. In XXXX of 2020 AutoPay had still not been worked and did not pull the money. We called in at end of XXXX and the rep told us to wait till the XXXX payment because the Auto pay would pull and if we made a payment it would mess up the auto pay. To our dismay this was not true and the Auto Pay was still not working and we ended up with a 30 day late. When we contacted the company they refused to fix this error in reporting since their rep told us not to make that payment. We contacted XXXX credit reporting with no success. They simply parroted what the company told us. If there was actual discovery then the company would see that we had been attempting to set up auto pay. The problem was on them and that their rep told us to hold on payment in XX/XX/2020 as our Autopay was in the system and was supposed to work. It didn't, now we have a late payment. They should give us a refund for the late fee they assessed as well. ( {$54.00} ) I wish companies would just own up when they make a mistake. I just want them to fix the error in reporting 30 day late from XX/XX/2020 and refund my late fee.
Secondly, they are double reporting my mortgage. This however is just a clerical error I am sure but it would be nice if this was fixed also.
|
| 12/08/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American, Servicemember |
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Loan officer XXXX XXXX, XXXX # XXXX, instigated a loan application with Loan Depot on XX/XX/XXXX, loan number XXXX. We did not request a new loan. We already have a loan with Loan Depot and are satisfied with the 2.75 % rate. I did not respond to the loan application. On XX/XX/XXXX we received a notice that our application for a loan was refused. It was titled an " Adverse Action Notification ''. In the notification it said the reason that our application was turned down was because of our credit rating of XXXX. Remember that we didn't apply for a loan. Today, XX/XX/XXXX, our credit rating is XXXX. Its obvious that because of this so called loan application refusal our credit rating has been severely damaged. Also, in the future, if we find it necessary to apply for a loan we will have to answer that we have been refused a prior loan application. I believe XXXX XXXX saw a prior request from XXXX asking for information about mortgage rates. That prior interest was dropped because the cost to refi was too high. I believe he was fishing and when he received no response we received the Adverse Action Notification that has permanently damaged our credit rating and our potential for obtaining a mortgage in the future. I believe XXXX XXXX 's actions were completely un-ethical. Also the Adverse Action Notification should be removed from our financial history and our credit history should be returned to it's deserved rating. XXXX XXXX, at the least, should be reprimanded and be put on watch to be sure he doesn't scam another person.
XXXX XXXX XXXX
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| 04/05/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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LoanDepot forced place an insurance even after we have submitted evidence of our own insurance. They have still not updated our insurance after we followed up with them three times.
Timeline : - XX/XX/XXXX Uploaded our home insurance to a portal called XXXX ( as directed by LoanDepot ) - XX/XX/XXXX Got confirmation that our insurance documents were processed and no further action is required - around XX/XX/XXXX Noticing that our insurance hasn't been updated, I called LoanDepot 's loan servicing and talked a representative named XXXX ( ID XXXX ), who assured me that all the documents needed are there and we will not be charged an extra insurance - XXXX - Noticing that there is still no movement on updating our insurance, I called LoanDepot again, this time given a confirmation number on " we put in a work order to update your insurance '', and we were assured that we will not be charged for LoanDepot 's own insurance. The confirmation number I was given was XXXX - XXXX We got an email informing us LoanDepot is placing an insurance ( {$3000.00} ) on our account. I called LoanDepot again asking why they have not updating our own insurance knowing that we have an active insurance that covers our property - After talking to 4 different customer service reps, we still were not able to update our own insurance. It is unacceptable to be taken advantage of by our mortgage service, who knowingly charges us extremely expensive insurance when we have sent our own over, and who made the process unbelievably difficult to take advantage of consumers.
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| 04/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I did a cash-out refinance with Loan Depot. From the get go, the loan officer broke the law. He and I had simply discussed some numbers, and I said that it sounded good. He tried to take my appraisal payment right then and there, before I ever saw the numbers on paper and gave my intent to proceed.
The first problem was that the " lender credits '' he promised me were no where close to what was actually given to me. He told me repeatedly that the appraisal was going to be refunded to me. It was not, and I was made out to be the XXXX that didn't understand. Meanwhile, I am a XXXX XXXX, I do this every day. I know the verbiage, I know the business, I know when someone tells me I '' m getting my appraisal fee back, vs it is POC and will reduce my cash to close.
Finally, the closing. The closing date was missed. They then sent a notary to my in-laws home in Alabama who apparently lost the deed. I then had to resign, was scheduled with two different attorneys, then was told I actually didn't have to sign. Confused, yet? So was I. It finally funded about a week later, and I was wired my cash back at closing that was {$110.00} short of the Final Closing Disclosure that I signed. They did not catch this. I caught this. Imagine what they are doing to people who are not as versed as I am in the loan process. The loan officer was garbage and a liar. The processor was ok, but still was below par. I can only imagine how many times this has happened to other people who begin to do business with them under the bait-and-switch tactics they tried on me.
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| 07/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Im writing to you about the missed payments on my LoanDepot mortgage account. I applied for a grant from : https : XXXX ( Louisiana Homeowner 's Assistance Fund administered by the " Louisiana XXXX XXXX XXXX XXXX XXXX XXXX https : XXXX last year XXXX. I was awarded a grant for mortgage payment assistance for people affected by the past XXXX pandemic. The payments began in XX/XX/XXXX, sent electronically to the lender. ( 3 payments ) The grant program informed me through email, that additional money was available from Louisiana state, and I received additional payment assistance.
Payments started up again around the end of XX/XX/XXXX, beginning of XX/XX/XXXX. Fast forward to XX/XX/XXXX, I checked my LoanDepot online mortgage account, it says past due. It shows the mortgage company actually sending back some of the grant money payments. I called XXXX XXXX XXXX grant department, and they said they overpaid my mortgage by 3 payments ( {$2500.00} ) Because of a clerical error by the The Louisiana Homeowner Assistance Fund grant program, my account was made past due, without my knowledge, until after the fact. It has also negatively impacted my credit reports and future livelihood. I also had to be hospitalized for a short period of time the week of XX/XX/XXXX.
Im asking for my credit report profile to be fixed with the credit bureaus and negative items removed. And Im asking for the mortgage payments for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX to be put to the back of my mortgage loan. I can resume regular payments as of XX/XX/XXXX.
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| 10/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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I applied for a refinance of my mortgage in XX/XX/XXXX and the closing was not finalized until the end of XX/XX/XXXX. I had to make consistent follow up with Loan Depot and submit my financial records twice. It finalized closed the end of XXXX. I advised I was seeking a 30-year fix mortgage and I wanted my homeowners insurance and my taxes on the property paid with my mortgage. Loan Depot agreed.
Prior to refinancing with Loan Depot my outstanding Mortgage was {$340000.00} with XXXX. To refinance with Loan Depot at a lower rate my mortgage increased to {$340000.00}. That was a surprise. I asked why waws there such an increase. I was advised it was the funding of the mortgage, taxes, and homeowner insurance through escrow - and my monthly payment would be {$1700.00}.
I made my payments for XXXX, XXXX XXXX, in the amount of {$1700.00} with additional money on the total owned. in XXXX I advised there was a shortage in my escrow and my new loan payment would increase to {$2200.00}.
I've asked Loan depot to transfer the additional money paid on the loan to my escrow. I finally realized that loan depot had not been trueful with me when they set up my loan. I was told my XXXX XXXX at Loan depot that I could pay my own taxes and insurance, but the loan was written to pay my taxes twice a year, not four times a year. It took several phone calls and email to the XXXX MA XXXX XXXX and Loan Depot to determine they were not being trueful about my taxes. Several times I was informed that the taxes had been paid but this was not the truth.
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| 03/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2021, both my husband and I first tried to make a principal payment on our home mortgage on Loan Depot 's online portal, loandepot.loanadministration.com. Each of us were informed on that website that the payment did not go through, and to call XXXX XXXX XXXX XXXX. I then called that number, and spoke to XXXX. The call lasted 47 minutes. XXXX at Loan Depot informed me that I could not make a principal payment on the loan because there was a " stop '' on our account. The only way to remove the stop is to email the Loan Depot research team to get the " stop '' removed. The " stop '' is a code which apparently requires certified funds or a money order for payment. The alternative is to mail in certified funds or a money order ( which can only be obtained by going into a bank during Covid ), and then mailing that payment to them. XXXX informed me there was NO ONE available who could remove that " stop. '' The only remedy is to email the Loan Depot research Department, which effectively prevents us from making our principal paydown today. I have emailed the Loan Depot Research Department and predictably have received no response.
Moreover, we make our monthly mortgage payments to Loan Depot directly from our bank through ACH and have never been late on any payment. We have excellent credit.
It appears to us that Loan Depot is attempting to preclude us from making a substantial principal paydown.
We are requesting that the CFPB investigate this interference with our attempt to make a principal loan reduction.
Thank you.
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| 10/20/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My wife and I sent the following letter to our loan XXXX at loanDepot, XXXX XXXX, in the afternoon of XXXX XXXX. We have not heard from her or anyone from loanDepot since, and our application remains active. This strikes us as peculiar and wrong. We invested a significant amount of time both in the lead-up to the home appraisal and on the loan application itself -- time, and effort, for which we believe we should be indemnified, in addition to the fees we paid loanDepot.
" XXXX, We have not heard from you since last Thursday, even though you set our closing date for today.
Anyway, loanDepot made the initial phone call which started this process. In that conversation, we mentioned the size of our property, the age of our home, and that ours would be a jumbo loan.
As you made it clear to us in our phone conversation last Thursday, we have been defrauded by loanDepot, as we were, unbeknownst to us, offered a loan for which " we were not qualified. '' A subsequent conversation with XXXX XXXX revealed that our property is, he admitted, " typically ineligible. '' We would not have risked the venture had we been apprised of its nature.
We wish for our mortgage application to be withdrawn from consideration.
Please be advised we will report and publish this instance of predatory lending, starting with the Consumer Financial Protection Bureau, and we will disclose names.
At this time, we request only a full refund of every fee, including that for the appraisal, we have paid loanDepot thus far.
Sincerely, XXXX and XXXX XXXX ''
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| 08/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have attempted to pay my new ( " transferred '' ) loan depot mortgage online several times. By the way, I have not received any statements since the initial statement in XXXX ( loan transferred since then. ) I was told you do not receive a statement, until the payment is made. That's also wrong : you should receive a statement consistently each month in order to pay in a timely manner. But this is the real problem : their website keeps sending me back and forth between the same screens. I've called several times and no one has been able to get me through to the correct place to set up my online payment : most recently, this past Monday. I spoke to XXXX ( wrote this one down ) who assured me my old loan info. would be removed ; and I'd be able to access the transferred loan. My previous transferred loan was # XXXX ; I am trying to set up online payments for the new Loan Depot refinance mortgage ( # XXXX. ) I gave the website plenty of time to ( " may take up to 48 hours : '' ridiculous ) and this morning, still could not access my account! When I did finally get through, it stated it would be another 48 hours before I could access, and pay, my loan. They will be conveniently servicing the website Sunday, XX/XX/XXXX setting up customers to be late on their payments.
XXXX XXXX XXXX created their payment website in XXXX. It is truly the worst. Please help. I shouldn't have to keep calling in and paying by phone ( more fees. ) I have a credit score of XXXX and have always automatically paid my mortgages on the XXXX of the month.
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| 01/14/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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Loan Depot is taking my home through a foreclosure sale date scheduled for XX/XX/XXXX, even though they have never taken a look at helping me with my mortgage. I have an FHA mortgage loan and I am so frustrated that they have not helped me, even though I believe there are government programs available that would provide my loan with mortgage assistance. I have lived in my home since XXXX and want to spend the rest of my life there, but I am going to lose it because I can not get a review started on my mortgage loan. Just over two years ago I had a tenant who stopped paying rent and I fell behind on my mortgage payments. I am retired and am dependent on my rental income to pay my mortgage and other bills. After I fell behind on my mortgage I had hoped that they would work with me to get my loan back on track, but they are just standing still without providing any sort of mortgage relief. They have never reached out to me work out some sort of mortgage assistance. I never had a single point of contact nor I had I received any sort of communication from them that would show their interest in helping me with my mortgage. It took me quite awhile, but recently I finally got back on my feet financially and desperately work with them. I am very afraid that Loan Depot isnt willing to help me and is taking me through the foreclosure process instead. I would really like to see if your organization would be able to take a look at how they are treating me and to see if there is something that can be done to help me with my mortgage.
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| 08/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We were trying to refinance our home with Loan Depot and through the application process, the loan officer looked at our home online, told us how nice it was and also was able to view price and estimated value of the home, as well as what homes sold for in the immediate surrounding area. We were told there shouldnt be any problem at all with refinancing, as well as cashing out {$30000.00} to pay off other debt and that we should also get approximately {$2000.00} at closing. The value of our home was at {$210000.00}, but when the appraisal came back almost 2 weeks later ( after the appraiser had to come back and take a picture of the attic ) it was only {$170000.00}. Our home is in a very prominent area of town, has brand new carpet placed in XX/XX/2018, a new a/c unit, an updated kitchen and dining room, corner lot, and in great shape overall. A home just 2 houses from ours sold for {$210000.00} and the one directly across the street from that one sold for {$240000.00}, both in the same time frame as the refinance attempt. We were shocked and very concerned at such a low appraisal and feel that we were cheated and not given a fair and true appraisal. We called Loan Depot and requested a refund of our appraisal fee in the amount of what we paid, {$420.00}. Our request was immediately declined. We would also like to have our application fee refunded. We have been in Law Enforcement for over 20 years and work very hard for our money, and in obviously unsafe conditions daily, and dont appreciate being taken advantage of.
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| 01/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I could not log into the mortgage companies website. It would say loan not recognized. Customer service wait times were in the hours. The company did not contact me. Eventually sent me a letter which i responded immediately and was able to reach a represented who walked me through connecting my Loan and Their website. I pay the back balance. I followed up to ensure my Auto-Pay was setup and my Balance was XXXX. The webpage was confusing but clearly showed a {$0.00} due balance. The associate assured me the balance was {$0.00} and autopay was setup. The following reporting period I received a 30 day late. I called back and was told the balance was due and autopay was not enabled. I paid immediately again and setup autopay again with the rep.
The companies poor web portal and misinformation caused the 30 day late payment. Not once was I unable or unwilling to make the payment, I simply was UNABLE due to their systems. I explained this politely many times and have been sent all over LOANDEPOTs departments. After filing a complaint I received a call denying my request becuase " the payment was late '', however it was late because of LOANDEPOT. I asked the representative if they listened to the call and she said yes, however she referenced female associate but I was talking to a male associate. She pulled the wrong call. I clearified this and received a half-heart " oh i listened to that too ''.. I do not thing she did. These late report are hurting my ability to refiinance and its LOAN DEPOTS fault. Please remove them
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| 03/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Loan # XXXX We refinanced our mortgage. The original mortgage and the refinance were through the same company, Loan Depot. When we refinanced they asked if we would like a check for the escrow or for them to pay off everything. We asked them to pay off everything. We were notified in XXXX that the insurance was never paid. They said they assumed the old mortgage company had paid it off - however, there was no change in company, as we used Loan Depot for the original mortgage and the refinanced one - therefore they were supposed to have paid the insurance. This was all on a recorded line. They said they were going to look into it. It's been months now, we keep calling and they say they'll look into it and get back to us, which they never do. Our mortgage is now going up by {$700.00} a month starting on XX/XX/XXXX, because of an error they made. As the insurance was not paid, they put their own lender insurance on our mortgage which was {$7000.00} ( compared to our normal approximately {$2000.00} ). We now have a negative escrow which they told us we could pay in full or pay {$700.00} a month over a years time. XXXX sent multiple reminders to our mortgage company to pay the insurance. After they never paid it, our XXXX insurance was cancelled ( which we weren't notified about - until our Escrow went negative ) and we were forced onto Loan Depot insurance without them even telling us. Now they want us to pay those much higher costs because of their mistake. Again, they say they'll look into it but never do.
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| 11/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Trying to communicate with the company to fix an issue with the application process
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Web |
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In XX/XX/2023 I submitted an online inquiry about a home equity loan or HELOC with this company. I received a return phone call on a recorded line and the representative stated that they could not offer me that type of loan, but could offer a cash out refinance loan. I stated that I would not be interested in any refinance as I have a better rate on my current mortgage and was looking for a small amount of funds ( less than 10 % of the mortgage amount ). Based on this I said I wasn't interested in a refinance and ended the call. Even though I gave the company a clear NO they proceeded forward as if I had said yes - they opened a mortgage application and began sending documents to my home such as copies of an application. This was a major security risk because the documents contained my full social security number, income information etc and as I had no awareness they would be sent they could have easily been stolen from my mailbox without my knowledge and led to identity theft. Meanwhile, the company repeatedly called me and sent emails regarding a mortgage process I had already clearly stated I wasn't interested in. After over a month of hounding me they sent a 'denial notice ' for the application - again despite me having denied ever wanting to open an application. The lending XXXX was XXXX XXXX, XXXX Licensed Lending XXXX, NMLS # : XXXX. I informed them yet again that I had declined any mortgage offering and that any application opened in my name was fraudulent- they have made no effort to resolve.
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| 02/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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After providing a mountain of documentation verifying both my income and that of my company the lender requested I commit mortgage fraud, see below. I explained our year ends XX/XX/XXXX and we have been working on getting XXXX finalized. Now I am to settle on XX/XX/XXXX- they want me state profitability and certify it with my signature, that is not possible until XXXX adjustments are made. this loan has been in the works for 2 months and at the last minute they are telling me to commit fraud if I want the loan.
From the lender : Good afternoon XXXX, So, in order to close on time, we will need a year to date XXXX XXXX XXXX from XXXX to now. This does not have to be a XXXX certified document. A simple XXXX spreadsheet will do. In the past, we have had companies less involved than yours put it on a napkin before and signed and dated it and that worked fine. Not saying you have to do that but just making it clear that it doesnt have to be a CPA certified document.
Just needs to show accurate profits and losses this year and needs to be signed and dated by you so underwriting can calculate it and give us the all clear. We will need this as soon as possible so we dont have to push back closing.
As always, we are on your side and want to keep the process smooth. Let me or XXXX know if you have any questions!
XXXX XXXX XXXX # XXXX Loan Consultant ( XXXX ) XXXX office ( XXXX ) XXXX cell ( XXXX ) XXXX fax XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, West Virginia XXXX
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| 03/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Hello, my loan company ( LoanDepot ) is dragging their feet in removing PMI from my loan after I met all of the qualifications in XX/XX/XXXX. I have contacted them several times recently ( originally in early XXXX, again around XX/XX/XXXX, and again on XX/XX/XXXX ), each time I was told that I would get a " resolution '' on my request to remove PMI in a few days. They have failed to contact me as promised each time, and each time I call, I speak to a different person who needs more time. I haven't been able to get any clarity on what is taking so long, but they genuinely seem to be intentionally dragging it out as long as possible in order to continue collecting extra payments.
For context, I submitted a written letter in early XXXX formally requesting PMI removal as their policy requires. They confirmed receipt of the letter on or around XX/XX/XXXX. I have never missed a payment on my XXXX year loan and am in good standing.
I have tried resolving this with LoanDepot, but I no longer believe they are operating in good faith. The last time we spoke, I let them know I would be filing a complaint if they failed to give me an update again. I was assured a manager would contact me no later than last Friday ( XX/XX/XXXX ), which they did not do.
Once the XXXX payment is pulled, that will mark XXXX full months of extraneous PMI payments made to LoanDepot after I met all requirements for PMI removal and submitted a formal request to remove it as per the Homeowners Protection Act ( HPA ) guidelines.
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| 07/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I made application for a rate and term refinance the early part of XX/XX/XXXX with Loan Depot. I requested specifically to have my rate float during the process of the loan until the full approval was extended. I wanted to lock the loan no less than 5 days before closing to get best pricing. On XX/XX/XXXX, I get a phone call from the company indicating that they would reduce my rate by .25 % for the fix rate mortgage ( Because the company was great and I should be appreciative ). I said my request was 10/1 ARM with a float ... why would I want a fix and why my loan was locked? They disconnected the call immediately. I called the regional office to get an answer and they indicated someone from the complaints department would call me. XXXX called and left a message ... I returned his call, but he was gone home. He did not called back the next day. I called back the regional office and they are not able to discuss the rates and costs with me. The company via intimidation wants the consumer to take their higher rate and their highest costs. The disclosures received were for 10/1 ARM with a float. I never agreed to have a fixed rate mortgage and never agreed to lock the loan at the highest price. The market conditions changed and the rates have decreased. Loan Depot does not want to give the consumer options. As a knowledgeable consumer, I can not let them abuse consumers with less knowledge. This company is not following Federal Regulation and they are not giving the consumer the best options.
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| 06/12/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I filled out an application with XXXX XXXX of Loan depot at the beginning of XX/XX/XXXX. We began communication about my loan application XX/XX/2019 at that time i emailed him the requested information of my pay-stubs so he could determine my hours worked. I then contacted XXXX again via text on XX/XX/XXXX asking is there anymore info needed as i have not heard back from him since i filled out the application. At that time he asked how much we would be able to put towards a down payment. I let him know at that moment i had XXXX in savings. On XX/XX/2019 XXXX emailed me a screenshot of a pre-approval letter because we.Between this time we had been in communication on different homes we had found. He even set us up with a agent to look at homes. When we found a home that we liked per XXXX we were all good to go under a contract with the seller. We gave our XXXX earnest money and had an inspection and apprasal done on the home. After not hearing back from XXXX as to the status of a closing date or any information as far as where we are in the process. XXXX very rudely told me he did not work for me and disconnected the call. I then called the customer service and was given contact information of his supervisor XXXX XXXX. XXXX went on to tell me my application was denied. No one was able to explain why we got an inspection and apprasial on a house we could not get. Now Mr XXXX is not answering my question of when i will recieve my refund as he asked me to provide him with proof of payment.
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| 01/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Re : Loan number : XXXX Loan Depot had purchased a lender-placed hazard insurance on my home at _____for exorbitant cost and now Im expected to pay a large sum for it.
My home owner insurance expired on XX/XX/XXXX of XXXX. At the time I had to deal with some family emergency and I had to travel overseas. Therefore I did not get these notices. Loan Depot then proceeded to buy hazard insurance for my home for the cost of {$5900.00}. I found these notices in XX/XX/XXXX. When I contacted Loan Depot, I was told to submit proof of insurance before you would cancel the policy and I would owe Loan Depot {$2000.00} for the duration of the insurance roughly between XX/XX/XXXX and XX/XX/XXXX.
This policy is predatory for these reasons : 1 ) It seems to me Loan Depot bought the most expensive policy there is. Theres no accountability on the part of Loan Depot because the money does not come out of Loan Depots account. Not paying would put my home at risk for a foreclosure. Therefore, this action, in effect is forcing my hand to pay an unreasonable sum of money to the benefit of Loan Depot and its associates, whoever this company is that sold this exorbitant policy.
2 ) I have been a very good customer of Loan Depot. I have always paid my mortgage on time and except for this last incident has never caused any problem with my loan. Yet, Loan Depot did not even take this into consideration before springing into action in order to take advantage of this opportunity to gouge a customer.
XXXX XXXX
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| 04/14/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My home mortgage has been serviced by Loan Depot, and I was paying each month by automatic bank transfer.
Yesterday ( XX/XX/XXXX ) I received a mortgage statement in the mail from a new company, XXXX XXXX XXXX, indicating that I was already late on a payment. It seems that Loan Depot sold them my mortgage without my notification. Calling Loan Depot, I found that they had sold my loan only 15 days before the new mortgage was due at XXXX XXXX XXXX.
Upon further investigation, I found that Loan Depot had cancelled my automatic payment without my prior knowledge or authorization. As a result, I am delinquent on 1 month of mortgage payment without any fault of my own.
I have the following complaints : 1. Loan Depot canceled my automatic bill payment without notifying me, thus making me delinquent on a payment without my knowledge.
2. Loan Depot sold my mortgage without providing 30 days notice of the effective date of transfer. ( From my discussion with XXXX, a Loan Depot representative, their records indicate only 15 days notice, occurring XX/XX/XXXX ) 3. Loan Depot did not inform me of this change, as I did not receive a notification letter.
4. Loan Depot has an automatic phone system that will not allow me to call them to speak to a representative. The system recognizes my phone number, informs me that the account has been transferred, and hangs up. In order to speak to them, I had to use someone else 's telephone. This is just one example of extremely negligent customer service.
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| 05/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Hello, Loan Depot, my mortgage company, has returned 3 of my mortgage payments with no explanation. I have called on four occasions, each with a different outcome and no resolution. First, I had sent it to the wrong account number. I fixed that. Second, sent to the wrong address. I fixed that. Now, after all of that was fixed the payment was rejected and credited to my account again. Customer service rep was going to waive late fees. I spoke with XXXX on XX/XX/XXXX for 49 minutes he stated that no payments were showing received and that he would elevate it to the research team and contact me within 5-7 days. It's now XX/XX/XXXX and I have no comfort that this will be resolved. I sent over a complaint to the CFPB when the issue first came up in XXXX, no answer. Loan Depot 's service was excellent when refinancing and horrible after they've secured my loan. Call wait times are excessive with no response. When they do call back there's no option to speak to a person, just an automessage letting me know that my payment is late.
This has been going on since XX/XX/XXXX and is wreaking havoc on my finances, not to mention my peace of mind. I've since updated my autopayment date to the XXXX to make sure it's received by the XXXX ( due date. ) What do I have to do to get this resolved? I am attaching copies of correspondence sent in through the portal ( two segments ), excerpts from my phone log and the debits/credit from my account. I can be reached at XXXX. @ XXXX Thank you.
XXXX XXXX
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| 06/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a conventional mortgage to consolidate my debt. I received a call from the lender and the options they gave made sense. I paid to lock in my interest rate. Every document they requested I returned immediately. The original loan officer had to go out of town and has not returned my call in a while Mr. XXXX. XXXX from the office called me but she went on vacation and so my loan wasn't processed. Now I am at the last day for my interest rate to be locked in and she just told me I would have to pay another fee. I shouldn't have to pay a fee when the loan officers keep going on vacation or out of town prolonging my loan and trumping fees on me. I also appeal the appraisal because the appraiser missed all the obvious thing like smoke detectors and co2 detectors. I wrote an appeal and never received a written decision. I requested the appeal denial in writing and have never received it. They never scheduled anyone to come back out to my house. I paid {$490.00} for the appeal and should get serviced properly. Now they are rescheduling someone to come out to the house to ensure I have a down spout in the rear of the house which I told them over 2 weeks ago was already done. Loan origination date was XX/XX/2019. Adjuster came out and didn't do his job properly I appealed and did not get a decision on the appeal in writing. Requested 15 call backs since the loan origination date and received half of the calls back. Thanks for your time and assistance. Loan Depot is the company
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| 12/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I had previously worked with Loan Depot earlier in the year to refinance my property. In the end I decided to hold off on doing the refi due to the pandemic & economy. On XX/XX/2020 I decided to get quotes again to start the refinance process. Their website prompted me to submit an application and asked me a number of questions about the property as well as other PII data including a section to enter my banking credentials to pull my bank account balance information. Upon completion, I got an email saying that someone would be reaching out.
On Monday XXXX/XXXX/2020, I received a call and the agent inquired about the number of floors in my condo 's building. When I told the agent it was a high-rise, I was informed that Loan Depot does not provide refinancing services for high-rise buildings. They made me provide my PII, pulled my credit report as well as my XXXX XXXX account balance info only decline my application due to the buildings height, even though I had answered a question about height of the building during the application process.
If they no longer provide refi services for high-rise buildings then the application process shouldve immediately halted before pulling my credit and collecting my personal information. After ending the call with the initial agent, I contacted customer service and spoke to a CS agent and was told that there is nothing they can do. If I want to erase the credit report pull, I need to call the credit bureaus on my own and dispute it myself.
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| 03/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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The company i would like to file a complaint on is LoanDepot, they currently service or own my current loan and i started receiving phone from them on XXXX XXXX and i finally decided to call them back on XX/XX/XXXX to talk about a refinancing opportunity i had due to been with the company for two years ... we discussed several options and i decided to go forward with a 15 years refinancing conventional, paid my appraisal fee, give them all info needed ... i was told the process took 30-45 days since i was an inhouse refinancing ... on XXXX they discovered my credit report changed so a 15 year was no longer available so i received another offer for a 30 year conventional loan, which i accepted, even knowing i am their current customer they continued requesting documentation over and over for about month and a half.. and now as XX/XX/20 they have requested a new appraisal since they discovered there 1st appraisal was requested as a condo but the property is a townhouse.. this of course to my expense .... my estimated closing cost went from XX/XX/XXXX {$2900.00} to {$4400.00} on XX/XX/XXXX ... I would really like to someone competent to look into all this situation, i had a very long work history, perfect credit, verifiable income and i think this company have serviced me on a very unprofessional way, all this last minute expenses makes no sense i really hope they are not taking advantage of other people on real need to lower their payment and charging them whatever they feel like.
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| 11/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is becoming absolutely ridiculous in regards to how many complaints I've had to file regarding my issues. Here is a timeline of my most recent issues that need to be resolved : XX/XX/XXXX - I have been on a forbearance plan for 18 months. I called in to request a deferral agreement for the process of exiting my forbearance. The customer service representative initiated the process and told me to wait and that I would not make payments until everything had been done.
XX/XX/XXXX - I receive an email ( attached ) saying the agreement has been approved and to wait on the agreement in the mail. I HAVE RECEIVED NO AGREEMENT XX/XX/XXXX - I receive a message from Loan Depot ( attached ) saying they need additional time to furnish a response.
XX/XX/XXXX - I receive an email ( attached ) from Loan Depot saying {$8200.00} is being debited from my bank account. I DID NOT AUTHORIZE THIS PAYMENT. I logged into my account and was unable to stop the payment, edit my payment info, or even initiate a payment.
XX/XX/XXXX - I receive an notice ( attached ) that my mortgage is delinquent despite the fact I have not been informed of the details of the deferral agreement.
XX/XX/XXXX - I called Loan Depot and was told my deferral agreement is still pending and I am delinquent with a late charge, despite the fact my agreement is still pending. No one could give me information about the {$8200.00} payment and I was transferred around to multiple people without resolution or further information.
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| 05/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We have been trying to do a loan modification with Loan Depot since last XXXX. To date we have got a resolution. We have been told so many discrepancies from even supervisors. We have submitted our documentation to them over 20 times if not more. We get contradicting information from Loan Depot in the mail-ex ; your loan has been caught up '' one day later " your loan is in default '' we can help you ''. Throughout the last 6-7 months of going back and forth sending documentation they have needed, letters, etc. my husband called XXXX ; the status and whomever he spoke to said " our request has been denied - " because we aren't 3 months behind on our mortgage '' NO ONE COULD TELL US THAT IN THE LAST 6 1/2 MONTHS!!! Their paperwork that we have filled out states to qualify for a loan modification the hardship had to be resolved. so how can we do that if they tell us our payments need to be 3 or more months late- if that was the case we would have not paid. Also they paid out homeowners insurance almost 2 months early now our escrow account is negative, in return our house payment has increased significantly.
All we wanted to do and what was suggested to us back in XXXX by a LOAN DEPOT representative was to apply for a loan modification. We are about XXXX XXXX months behind- we just wanted to modify the loan to add the amount late and get caught up- They have every single letter, application, documentation, etc. We are beyond frustrated!!! I DO NOT RECOMMEND LOAN DEPOT TO ANYONE
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| 01/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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I applied for a Re-fi with LoanDepot.Com, LLC. The loan number is XXXX. I was told by the loan officer XXXX XXXX XXXX, that based on my credit score of XXXX and my income, I could only apply for {$160000.00}. I have a {$65000.00} equity loan with XXXX, payoff my credit card and closing cost leaving me with only {$84000.00}. My credit report shows no late payments from any reporting agency including XXXX XXXX. Besides, with XXXX I'm only a co-signer, therefore, when loandepot requested to payoff the lease on the vehicle, my son provided documents from XXXXXXXX XXXX that he makes those payment and that the XXXX wasn't registered or paid but I. Everything checked out after reviewing my credit and income. Mr. XXXX asked me to pay a fee of {$800.00} for the appraisal. I specifically told him, that my house will appraise for at least {$800000.00}, to tell me if there are any other issues since the loan it's only 20 % of the appraised value. He stated that once the appraisal comes in we can start closing, in fact, I was even provided with a closing statement.
He sends the file to the underwriter and after a few weeks pass, he ask me to provide payments to XXXX XXXX. As I mentioned, the XXXX belongs to my son. He did provide all payments but since my son was out of work, XXXX waved 2 months due to the pandemic. These non-payments does not reflect on my credit but now they stating that since there are missing payments I will not be able to acquire the Re-fi I was supposedly guarantee.
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| 12/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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LoanDepot was grossly negligent in their handling of my refinance application. I refinanced my LoanDepot loan with a 3.6 % interest rate, for a new LoanDepot loan at a lower interest rate. Given that I was refinancing my loan with the same company, I would've expected the process to go smoothly. I provided all documents needed to refi within a few days of starting the process and paid for the appraisal. The entire process took 5 months when it shouldn't have exceeded 30 days. In addition, their negligence cost me an additional mortgage payment of over {$3600.00}. By contract they were supposed to fund the loan on XX/XX/2020, they did not fund until XX/XX/2020. XX/XX/XXXX was my deadline to pay that month 's mortgage payment.
When I reached out to my loan officer XXXX XXXX, he informed me that since my last payment exceeded the amount of the loan, it would be reimbursed to me. The title company sent my a check for only about {$1600.00} ( {$600.00} of that was already slated to be my cash at closing ), so about {$1000.00} was added in addition. There is an additional {$2600.00} that is missing.
In addition, I was charged about {$600.00} for an appraisal that never took place in person. The appraiser never inspected my property. Therefore I should've been charged less.
My first experience with LoanDepot went well, but this last experience was a nightmare. Their staff did not communicate well. They were unavailable, and as of late, are completely ignoring my communication.
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| 12/11/2023 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I hope this letter finds you well. I am writing to address a matter of concern regarding my credit card account with your company. I have been a loyal customer, and I have always strived to maintain a good credit history with your institution.
Recently, I observed that there have been late payments reported on my credit card account for the billing cycles ending in XXXX to XX/XX/2022. After reviewing my records and statements, I believe there might be an error or misunderstanding regarding these late payments. I would like to bring this matter to your attention and kindly request that you investigate and rectify the situation.
LOANDEPOT.COM LLC XXXX This account was NEVER late. The late payment is erroneous. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or LOANDEPOT.COM LLC customer service.
I understand the importance of maintaining a positive credit history, and I am committed to fulfilling my financial responsibilities. However, I firmly believe that there might be a mistake in the reporting of these late payments. I have always made timely payments and have never intentionally missed a due date.
I value my relationship with LOANDEPOT.COM LLC, and I am confident that we can resolve this matter amicably. I appreciate your prompt attention to this issue and your cooperation in correcting any discrepancies in my credit report.
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| 10/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My statements always appear in arrears, even when I pay electronically on the XXXX or the XXXX of each month. Make a comparison of when I pay versus the statement ; never been in arrears or late payment for this loan. However, the application or process time for Loan Depot to my account can take days or weeks to be executed. Each day and each time my payments are not applied as expected, the load incurs additional interest.
Each statement I receive displays the account is behind.
There is also a 15-day grace period on this loan. This has never had to use it except for a one-time exception when it was a Lender error. When that occurred, the Lender refused to apply for the payment until they resolved this issue internally, which took 15 days. I thought the servicer ( Loan Depot ) typically must credit a payment to your account the day they get it. That way, you don't owe extra fees, and the amount doesn't look late to the Lender. Late payments show up on your credit report and may affect your ability to get credit in the future. However, Loan Depot appears to engage in an old practice trick I used to see back when I was in banking- holding funds. This is probably not just done for my account alone ; I suspect this practice is done on many undeserving applicants. Some lenders use it to make money via additional interest and late fees, which is VERY illegal and unethical. A lender is not legally permitted to delay cashing a payment to charge a borrower late fees and interest.
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| 11/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I initiated a refinance with Loan Depot and provided all the documentation and signed notarized loan documents on XX/XX/2020 as my loan processor assured me that my loan would close and funds would be disbursed on XX/XX/2020 to pay down my previous lender and begin my new loan with Loan Depot.
In preparation for close on XX/XX/2020 ( a Monday ) I wired approximately {$9500.00} to the title company in closing funds which included loan fees and property taxes. On XX/XX/2020 I don't receive any confirmation from my loan processor or title company to confirm that the loan has been funded so I reached out to my loan processor for confirmation and she responded on XX/XX/2020 with " We have received everything from the title company and funding happened yesterday. The title co should have the documents recorded soon. '' On XX/XX/2020 I checked with my previous lender as well as my property tax account and noticed that the previous lender account is still active and does not show as paid and my property taxes have not been paid. I called my loan processor at Loan Depot again to ask for confirmation and she asked me to reach out to the title company to check. After calling the title company I was told that Loan Depot never released the funds. I reached out to Loan Depot again and have not been able to reach my loan processor or her supervisor on the phone to understand next steps on how to resolve this as the title company has both my closing funds and my property tax payment.
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| 10/27/2021 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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I closed on my home in XXXX of 2020. As a first time homeowner I was required to pay private mortgage insurance premiums. I had the option to pay upfront ( about {$4100.00} per month ) or monthly for the life of the insurance ( about $ XXXX/mo for a little over four years ).
I was told that if I paid up front, but reached the required equity threshold more quickly than expected, I could request a refund of some of the amount.
Similarly, if I opted to pay monthly and reached the required threshold early, I could request to cancel my PMI payments.
I opted to pay the PMI up front.
Earlier this year I was able to make a large payment on my mortgage and reached ( and exceeded ) the threshold.
The process of requesting the PMI cancellation was ridiculous. You have to know exactly what to ask hen you're on the phone, ( You'd like to " Submit a request to cancel PMI '' ). If you don't have the right lingo, they will hang up on you.
Once you ask the magic question you get a secret email address listed nowhere else in any documentation or on their website. You send a specifically worded email to that address and then wait for thirty days.
So I went through that whole song and dance and, on day thirty, received an email that said " There are no PMI refunds due to you at this time. '' No explanation. No justification.
Loan Depot stole over {$3000.00} from me. I paid for over four years of PMI and only used a year and a half of it, and they just want to pocket the extra.
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| 12/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Started an application with loandepot.com on XX/XX/2019. I was preapproved and an appraisal was ordered on XX/XX/2019 and my credit card was charged {$490.00}. The appraisal was scheduled on XX/XX/2019 and completed on XX/XX/2019. The loan hadnt even hit underwriting when the appraisal was ordered. Around XX/XX/2019 loandepot began asking for additional sources of revenue which meant they were having a hard time approving the loan. My loan was denied on it about XX/XX/2019.
Why was an appraisal done so early in the process before approval was ever given. The appraisal fee is not refundable, and I only am agreeing to pay for it thinking I am being approved. This appraisal offers me no value if the loan is denied. I am not able to use it when/if I apply or reapply for any other loan with this vendor or any other. Its basically taking {$500.00} out of my pocket. If this happens with every lender even working competing loans, that is a lot of money out of pocket. If the lender orders 10 appraisals and 4 thats a lot of money in their pocket as I know they do not pay that entire fee with the appraisers.
When I spoke to my loan officer asking for a refund she said she would see what she could do. I spoke with her supervisor who said he would speak with my loan officer. I was given a refund of {$28.00} on XX/XX/2019. I reached back out to my loan officer and received no response as to why I was not given a full refund. I feel as if this money has been stolen from me.
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| 11/04/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
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I contacted Loan Depot in regards to being off work ill since XXXX. I made all payments on time never late until savings ran out in XXXX. I sent them my job offer advising them I was starting new job and will be able to make payments on time. I ask if I could get one month deferment and was advised no. They refused to take partial payment which I advised i could make biweekly payments to get current they refused and told me to do loan modification ; deed in lieu. I applied for modification In XXXX and have been getting run around since and modification still not completed. Home is now in foreclosure with sale date and I never got update from mortgage company in regards to anything or status of modification. I only got updates because I was calling weekly. Than I started getting hung up on every time I called or recording stating leave message someone will call back and never have called back. I had to start calling off other phones to get thru and speak with someone about status and not enter loan number or will get hung up on. This company has caused me so much stress and the process in which they function is terrible. If the calls are recorded I would love to have them pulled so the CEO and share holders can hear and see the unjust I have been experiencing since XXXX still with no solution to my home. I believe they have caused me more fees and stress than my initial call when I ask for a month deferral which I would have had account current in two months time.
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| 08/18/2023 |
No |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Loan Depot has been collecting money into an escrow account in order to pay my home owners insurance ( fire ), my hurricane insurance and my property taxes. In XX/XX/2022 they paid my fire premium ( XXXX XXXX ) to my hurricane provider ( XXXX XXXX ) in error. My home insurance provider ( XXXX XXXX ) cancelled my policy and Loan Depot then put a lender paid policy on my home. The cost of the lender policy was {$5800.00}, more than 500 % the cost of my home insurance policy with XXXX. I was notified by Loan Depot, called my HO insurance provider ( XXXX ) to provide them the information. It was then I learned that XXXX XXXX had never received payment. I called Loan Depot and spoke with a manager who was able to determine that Loan Depot had sent my fire policy premium to the wrong insurance provider.
I was able to get a new policy on my home through XXXX. Loan Depot had indicated that they would research this error and get back to me because I asked them to refund the cost of the lender placed insurance. They have never gotten back to me. I called twice more and spoke with other managers and have received the same treatment. I am concerned that Loan Depot is making up for low-yield loans with this lender-placed insurance strategy. I know enough about the mortgage and escrow process to address this directly. However, most consumers will not able to navigate this. Despite the fact that they have admitted fault, they have never contacted me to refund this premium.
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| 04/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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I applied for a mortgage loan back in XX/XX/2020. I authorized MTH to obtain my credit score. It was obtained and used correctly. On XX/XX/2020, I had a conversation what Mr. XXXX XXXX regarding approval of a lower child support amount that Mr . XXXX and I had discussed in back in XXXX. There was absolutely no discussion about any credit reporting or any request to run my credit again. I check my credit report recently and noticed I had an iquiry on XX/XX/2020. This inquiry was obtained WITHOUT my consent.
I filed a complaint against MTH and this was their response. " Ms. XXXX and Mr. XXXX contacted MTH on XX/XX/2020, to advise that Mr. XXXX child support payment was reduced. At that time, a request was made for MTH to pre-qualify them again. When the request was made, Ms. XXXX and Mr. XXXX authorized MTH to review their credit profile, resulting in MTH pulling a tri-merge credit report that same day. MTH is unable to remove the credit inquires made on XX/XX/2020, as it considered the credit pulls valid pursuant to the authorization provided. MTH and loanDepot is committed to responsible lending and servicing and we apologize for any frustration or inconvenience this matter may have caused Ms. XXXX and Mr XXXX XXXX. ".
However, there are multiple errors in this response. First off, I was the ONLY individual who talked to Mr. XXXX XXXX that day. Second, there was no verbal authorization or any authorization given to pull a credit report. This is fraud.
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| 03/19/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Date of contract is XX/XX/21. On XX/XX/21, my wife and I applied for a mortgage loan ( Loan Depot # XXXX ), with broker XXXX XXXX of XXXX XXXXXXXX XXXX XXXXXXXX ( lender/mtg ID code XXXX ; NMLS/license ID XXXX ). Broker advised that we can not lock the interest rate after completing the application. However, I never heard of this from any other broker/lender/attorney. Broker charged my credit card for appraisal fee of {$650.00} on XX/XX/21. Appraisal ( appraiser XXXX XXXX State Certification # XXXX ) was conducted on XX/XX/21 and submitted to bank on XX/XX/21, almost a month later and after numerous calls/emails to broker to advise on reason for delay. No valid reason was given for the one month delay for appraisal. On XX/XX/21, broker advised I need to increase my loan amount to include payoff for vehicle, despite promising me that there will be no payoff conditions numerous times over the phone. In addition, broker stated he thought my loan application was conventional, and not FHA. Property falls in predominantly white area ( zip code XXXX ), and I am an XXXX XXXXXXXX. There is strong sentiment that the broker discriminated against me due to my XXXX background and XXXX XXXX, to block me from purchasing property in a predominantly XXXX neighborhood. I feel my rights were violated and his business practices adversely affected my ability to purchase the FHA-backed property. Please investigate fully and take appropriate action in accordance with the law.
|
| 10/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I was in the refinance process with another Lender in early XX/XX/2020, and LoanDepot provided me with a better deal and I decided to go through the process with them and applied on XX/XX/XXXX. I sent the other lender 's appraisal report to LoanDepot, so they were at all times aware that the property I was refinancing was in a large, 150+ unit condo building -- a fact that is also evident from my apartment number.
Originally, I was told that the refinance would close in around 30 days. That date dragged. In the meantime, I provided LoanDepot with all of the information they needed at all times.
Starting in XXXX, LoanDepot representatives stopped providing me updates, and it felt like I needed to move the process along. Eventually, LoanDepot representatives stopped responding to my emails and phone calls.
After the 60-day rate lock expired, and after I sent emails to everyone at LoanDepot whose email I had threatening to contact regulators, LoanDepot told me that, as it turns out, they can not refinance properties in condominium units with more than nine units.
It is simply not plausible that it took the various representatives and underwriters two months to figure out that my property was in a 9+ unit condominium, given my apartment 's unit number, and the appraisal report that they had for two months. Either LoanDepot is guilty of gross incompetence, or more likely, this is just pretext to get out of closing on the terms to which we had agreed.
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| 08/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or about XX/XX/2020 we received a loan approval from Loan Depot. They had pulled my credit report and were fully aware of my credentials.
The " lock Date '' was to expire around XX/XX/2020. I was told the loan would take about 45 days to close.
During the period from XXXX XXXX beginning of XXXX very little was done to move the loan forward. Only until we were within a 14 day- one week within the loan termination date did Loan Depot start requesting documents. ( Example of email communication is attached herein ).
I had my title clerk prepare the documents the Loan Depot requested. We emailed them all the paper work they requested with rapidity.
I gave them everything they'd asked for, preparing all title work and setting schedules to accommodate a forthcoming closing. The day before the lock end they called to inform me because of something that had occurred over ten years agon, they were not going to give us the loan.
They could have told us that back in XXXX. I want to know why it took them almost two months to come up with a reason to reject the loan. I also want to see supporting documentation to support their claim.
I would also like to know for certain this has nothing with my age. Writing a 30 year loan for someone at my age may not be something they are interested in and they can just come up with a reason to reject the loan.
Either way, they would have been aware of this long before they strung me out for almost 2 months!
|
| 09/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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I applied for a mortgage with Loan Depot ( or MTH Mortgage ) on XX/XX/2022 and was sent a loan estimate. On XX/XX/2022 I received our closing disclosure and the fees were much higher. I emailed Loan Depot and pointed this discrepancy out and they told me that those were the fees. They would not honor the fees that were quoted on our XX/XX/2022 estimate. We needed to close on the property so we paid the fees at closing. We were required by the builder, XXXX XXXX to use their lender ( Loan Depot or MTH Mortgage ) and opted to use their preferred title company so the fees that were quoted should have been correct since they work with each other on the majority if not all of their home sales.
Quoted on XX/XX/2022 : Title endorsement fee - {$60.00} Title search fee - {$170.00} Title settlement/closing fee - {$390.00} State Tax/Stamps XXXX not quoted any fee State Transfer tax - {$1700.00} HOA Capital Contribution - {$1000.00} Title owner policy - {$550.00} Charged on XX/XX/2022 Title endorsement fee - {$120.00} Title search fee - {$200.00} Title settlement/closing fee - {$650.00} State tax/stamps - {$1100.00} State Transfer tax - {$2900.00} HOA Capital Contribution XXXX {$1400.00} Title owner policy XXXX {$930.00} We don't feel that we should have to be the difference in what was quoted and what the actual fees were since we were not aware of what these fees would be until Loan Depot sent us the estimate on XX/XX/2022, after we applied for the loan.
|
| 08/04/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Loan Depot had contacted me about refinancing my home mortgage. I gave them an application, working with XXXX XXXX. He knew I was also applying at my credit union for the refinancing. Loan Depot sent me a loan offer, along with the full HUD statement.
XXXX had told me Loan Depot could match or possibly do better than the offer I was waiting to receive from my credit union. I sent XXXX the HUD statement from my credit union 's offer, as he had requested.
XXXX came back with a better offer than his original offer, but it was still significantly higher than the credit union offer. He stated he could not do any better on an offer. He and I agreed the credit union offer was the better one, and that I should pursue that one. We agreed I would not take the Loan Depot offer.
Today, XXXX XXXX, 2021, I received from Loan Depot in the mail an " Adverse Action Notification '' and " Statement of Credit Denial, Termination, or Change. '' The reason given is " Credit application incomplete ''. There is also the statement, " APPLICATION DECLINED. '' I spoke to " XXXX '' at the Customer Care department, who told me the computer automatically defaults to the Adverse Action Notification. I told him this was mistaken and not factual. My application was, indeed, complete, and I had received an offer of a loan from Loan Depot. He told me he could not change the information, and he could not reach a supervisor. He said he would have a supervisor call me tomorrow.
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| 03/07/2023 |
Yes |
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Web |
Older American, Servicemember |
|
Trying to sell our home- we have a VA loan with Loan Depot. According to our closing documents, the loan can be assumed by the new buyer. Called and spoke to Loan Depot and were told that the process can take up to 180 day ( 6 months ) due to all the paperwork involved and the communication back and forth with the VA.
I spoke to the VA and what Loan Depot is doing is wrong- they are purposely DELAYING the process due to the fact that they only get {$300.00} in origination fees and we have a low interest rate at 2.25 %. All the paperwork for the VA 's concern is done POST CLOSING!
Loan Depot would rather the new buyer take a conventional loan because they will not make their money on this assumption of our mortgage.
I called to ask for an expedited process for the assumption, but was told - " that is the way it is. '' As a result, we will lose the sale of our home as well as lose the home we are building because they delay this process for their convenience. Why? Because they CAN! And we will be homeless - that is NOT something the VA wants. All because Loan Depot CAN!
Current mortgage rates are high and the process for a conventional loan would take LESS that 45 days to complete AND CLOSE! Yet, if you are assuming a loan- all you have to do is qualify- like you would for a conventional loan. Absolutely NO REASON for this time delay.
I have names of folks I spoke to both at Loan Depot as well as the VA. I logged all the converstaions.
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| 04/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I received a cancelation notice from my mortgage insurance, XXXX XXXX. I contacted them on XX/XX/21 and inquired the reason for the cancelation. They advised me ; they had not received payment from my mortgage company after sending several invoices.
I contacted Loan Depot immediately with XXXX XXXX on 3-way to come to a resolution. After I explained that my mortgage policy was scheduled to be canceled on XX/XX/21, they claimed they never received any bills. They also claim they dont have an address for invoices and the mortgage insurance company would have to upload bills to a portal to be paid. The XXXX XXXX representative on three way said they never head of that, and I was surprise myself that a mortgage company of that size would only accept bills in that manner. Needless to say, the Loan Depot Representative said she would have a supervisor expedite a payment to XXXX XXXX and call me back to confirm ; supervisor never called me back.
I followed up with Loan Depot on XX/XX/21 to confirm if the payment was handled. I found out from the first Loan Depot Representative that it was not sent. I requested to speak to a supervisor and after an hour of waiting and speaking to 3 other non-supervisors, I was then told one was not available and one would call me back.
Ive spent countless hours on the phone with Loan Depot over the course of 2 days, with no resolution. The only thing I want is Loan Depot to pay my Mortgage company, XXXX XXXX bill.
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| 01/28/2020 |
Yes |
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- Trouble during payment process
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Web |
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Loan Depot collected our escrow payments and then did not pay our county property taxes. When I contacted the company about the tax notice I received they said they would look into it and then call me back. I did not hear back from them and they sold our loan to another company at the end of the year. I later learned that they mailed us a check for the surplus in our escrow ( from not paying our taxes ), and when I found the unopened check it had already expired. I called Loan Depot to request a stop payment and reissue our check ( $ XXXX ) and they submitted the request task on XX/XX/2020. I was told that it would take 7 days for the request to be completed by the research department, and then 14 days for the check to be issued. I called on XX/XX/2020 to follow up on the status and was told that they could see the request was made and that it will take 14 business days to see a check in the mail. I called again on XX/XX/2020 to follow up and the person I spoke with said there was no original request made and that they are submitting it now ; then proceeded to tell me the exact same timeline information that I was already told at the beginning of the month.
Loan Depot took my money and then failed to handle the tasks they were responsible for. At this point they are still holding my money and not returning it. I am not sure what else to do as I do not trust that they will follow through on the information they are providing me ( again ).
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| 08/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I was quoted for interest rate of cash-out refinance with 4.125 % interest rate and XXXX. Therefore, I cancelled the mortage loan with XXXX XXXX XXXX that was almost closed in beginning of XXXX XXXX approved and ready to close ) to go through the loan with Loan Depot since I saved paying XXXX loan point. The loan officer from XXXX XXXX XXXX informed that he could not match the pricing that Loan Depot offered me and so I should move forward with Loan Depot. The loan officer from Loan Depot ( XXXX XXXX XXXX also informed me that the appraisal that I had with Mega Capital Funding could be used in Loan Depot since it was not from XXXX XXXX XXXX the exception company not allowing transfer of appraisal ). However, later he informed me that the previous appraisal could not be used and I had to pay for the new ones ( XXXX appraisal for XXXX refinances ). I did not complain about it and just paid for both. After appraisal was completed and the loan was approved, XXXX XXXX informed me that he quoted me single family resident and the loan point increases to XXXX point in order to close. I informed him that this is not my mistake, but his, and so the company should pay for it. He refuses.
I also have another loan with Loan Depot that I cancelled from XXXX XXXX XXXX to go through with Loan Depot ( 4.125 % and XXXX loan point ). I did not hear anything back regarding this loan and the loan agent might pull the same trick by increasing the loan point.
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| 04/03/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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My interest rate has been 4.75 % since signing closing documents and I requested for a lower VA 30 year fixed APR. I contacted LoanDepot and asked for a lower APR because rates have lowered however LoanDepot will not lower my interest rate of 4.75 %.
My mortgage payment has been {$1100.00} however without notification, LoanDepot raised my mortgage payment to {$1400.00} - raising my DTI ratio and credit utilization. When I contacted LoanDepot they told me that they paid County Taxes and when I asked what dollar amount was paid to the County and when - no response from LoanDepot. I contacted the Chief Deputy of the Office of XXXX XXXX XXXX, Tax Assessor-Collector and was told that no payment was received from LoanDepot and LoanDepot has not provided me with any documentation showing what they paid to the tax collector. I am exempt from taxes, so not sure what LoanDepot paid however I would like my account refunded and returned to the original contract terms and conditions.
Loan Depot also added {$120.00} in Hazard Insurance to my mortgage payments which was not a part of the terms of the contract. I told LoanDepot that the Hazard Insurance is my insurance policy with XXXX - something I pay out of pocket and I asked for my mortgage payment to be returned to it's original amount.
I contacted the main office in NJ and I am getting the run around and having a lot of trouble with loan servicing, payment processing and my escrow account.
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| 01/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
Servicemember |
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Complaining about Loan Depot Mortgages, Never got a delinquency letter from the company! Eventhough I had it all set up on my end for payment.
Poorly handled by previous agent. When I started my refinance with Loan Depot from Other mortgage company on XX/XX/20. I have set up an autopay assuming it will be automatically deducted from my bank.
On XX/XX/2020 I got a message from Loan Depot through email about late payment and deregatory mark was immediately was reported to my credit bureau. I immediately called LOAN Depot regarding my concern. After speaking with customer service agent adviced for me to ignore the messages about the non payment as she can see that I already have the payment drafted in her system and that it should go through anytime.
Long story short : the payment was never deducted even though i had set it up and funds are ready. i have never received any delinquent letter from Loan Depot!
Called loan depot again and spoke to these agents : According to their Agent XXXX AGNT NUMBER XXXX And Agent named XXXX agent number XXXX There was a-glitch in their system. They informed me that they will move forward with this and retract the bad report on my credit. Unfortunately they never did.
I have wrote them multiple email and faxes! Unfortunately no response.
My credit went from XXXX to XXXX!
I have been always meticulous with my credit and this is what I get after refinancing with Loan Depot. Very disappointing.
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| 12/09/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Issue : On XXXX/XXXX/16 I received an unsolicited call from XXXX XXXX at Loandepot. He stated the reason for his call was to notify me that my second mortgage was out of compliance with Loandepot and that the loan should of not been issued in the first place. As an early XXXX present Loandepot was going to absorb ( pay-off ) the second to satisfy investors and compliance ; in turn I would have to re-finance my first mortgage, which I was ok with. In addition, they were going to take the balance of the personal loan I also have with LoanDepot and roll that into the first, so that I would just have XXXX payment. He stated that Loandepot was going to take care of all the administrative costs. Their words, " This is labeled as a 'high priority loan ' and we need to make it right, our leadership team thanks you. '' Today, XXXX/XXXX/16 I was contacted by the same loan officer XXXX XXXX. He now indicated that Loandepot is not going to pay-off the second and the first and second can be combined. The stories are conflicting!
The problem : As a consumer, I feel like I am being manipulated. I do n't know what is fact or fiction. They are a large company with all the leadership, facts, documents, etc to make informed decisions. If you are going to call a customer un-solicted and make them an offer, then that is what they need to do. " Stand behind their word. '' Note : As indicated from the conversations ; all calls are monitored and recorded.
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| 06/26/2023 |
Yes |
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
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I applied for and received a hardship forbearance from my mortgage company, Load Depot, for the months between XXXX and XXXX of XXXX due to my XXXX XXXX needing XXXX XXXX following XXXX XXXX and my having to pay for that treatment out of pocket. At the end of the forbearance period, XX/XX/XXXX, I resumed my payments and, under the instructions of Load Depot, applied for a refinance so that the missing payments would not need to be repaid all at once. They approved the refinance by XXXX of that year and I sent in signed paperwork. A tiny typo made them deny it, and then they instructed me on how to reapply. I reapplied immediately, using all of the same information. It took them another 8 months to make the decision to approve my refinance. I made payments every month in that time frame. During that time, they reported my loan as in default. Now the refinance is approved, I'm paying the new monthly mortgage amount, but they have not updated the credit bureaus. My older son got himself into the best XXXX XXXX in the country and received nearly {$100000.00} in scholarships to attend, but my credit is so damaged that I can't take out school loans to cover the difference. We all made sacrifices to save my younger boy 's life last year, but asking my older son to sacrifice his future is too much. Loan Depot should never have reported me in default. And I should be in good standing to take out loans for my older boy to pursue his dreams.
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| 09/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Working with Loan Depot on a refinance since application on XX/XX/2019. Was told I could shop for title company of my choosing. On XX/XX/2019 I notified my loan officer that I would be using XXXX XXXX and provided the branch managers contact information. On XX/XX/2019 I was given a loan estimate showing their providers title fee estimate in section C, when I asked about why they didn't have the correct title fees, we had been provided a fee sheet from title some weeks earlier, I was told it was because they hadn't gotten everything back from Title yet. I found out on XX/XX/2019 through the title company ( XXXX XXXX ) that they in fact had never been contacted by Loan Depot until after business hours on XX/XX/2019. I was then issued a closing disclosure on XX/XX/2019 to find out not only are they not disclosing the title company of my choice, they had in fact ordered title from their chosen service provider and disclosed it in Section B as an item I can not shop for. Being an industry professional, I reached out to them and said this is an issue, it's a TRID violation and not only was I told I was wrong, I was given an untruthful account of TRID compliance and told that the lender could choose whichever title company they wish. Now because of this my closing will be pushed even further, because they never ordered title from the correct title company after it has already taken 45 days to get to closing on a simple refinance.
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| 11/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In XX/XX/2021, I applied for a refinance on my home, sent in all the required documents and was approved for a conventional loan ( Loan # XXXX ) according the mortgage company - Loan Depot. The loan was for {$230000.00}. I submitted all the required, was told that i was approved and I even signed the loan papers electronically. I was then told that the only thing needed was to get the appraisal done. I gave the loan officer, XXXX XXXX my credit card for him to pay for the appraisal. The appraisal apparently came out fine so I thought that all was okay.
Mr XXXX called me afterwards ( after the appraisal ) to let me know that I could not get the loan because of my income. He had already told me that the loan was already approved and the only action was to do the appraisal. I confronted him and his supervisor and he, Mr XXXX admitted that he made an error and that he rushed to get the appraisal done because he thought the loan was approved. He prematurely have me order the appraisal.
I told him that i needed my {$500.00} appraisal fee back due to his error and he told me that would not happen. he kept forwarding me to other people and now they're not answering my calls.
I need a refund of my fee. No one should be able to lie to a customer like that and not pay back for damages.
XXXX XXXX - XXXX # XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX Supervisor XXXX XXXX ( XXXX ) XXXX
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| 01/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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During the time of closing, we provided our mortgage company with documents for our home owners policy insurance. This was uploaded via a web portal provided by the loan company. However, upon closing, the mortgage company decided, without our consent, to issue a home owners policy through their preferred insurance company who is affiliated with the loan mortgage company Loan Depot. The insurance company is XXXX XXXX. However, we had provided documents for home owners policy issued through XXXX XXXX. At this time, we have 2 home policies, 1 that was put forth without our consent. The XXXX that we did not consent to is the one loan depot decided to place in our escrow account and pay out. The insurance company, XXXX issued a policy as well ( per our request ) and has an outstanding balance. Loan Depot decided to go with their preferred insurance agency as they have a contract and incentive tied with XXXX XXXX without our consent and without us ever even speaking with a XXXX XXXX representative through phone, email, or text message. Loan Depot initially stated they would look into the matter but dragged their feet. It wasn't until we stated we were going to file a complaint that a regional manager reached out. Unfortunately, loan depot engaged in unethical practices. In our closing documents, XXXX is stated as our insurance provided. Yet, at closing and in our escrow account, they issued XXXX XXXX as the insurance provider.
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| 07/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Servicemember |
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The issue that I am reporting is about an incorrect description on the mortgage note. My wife and I own 2 investment properties in XXXX, FL and we want to sell one of the houses that is mortgage free but the bank LoanDepot incorrectly recorded the entry with the wrong house. This mistake is preventing us from selling the house.
I reported the problem to LoanDepot on XX/XX/2021 through their portal, and I have followed up on the issue by calling their customer service line several times and also through their online portal only to be told that they are going to look into it. It is already XX/XX/2021 and they have not corrected the issue.
I also asked for a letter from the bank stating that LoanDepot had made a mistake, that they would fix the problem, and that LoanDepot does not have any financial interest on the property that we want to sell. We have not received the letter yet. If we get this letter from the bank, we would be able to sell the house.
This issue has been going close to 3 months and LoanDepot has not corrected the problem. We need to sell the house. I desperately need your assistance in resolving this issue.
We are providing a copy of the mortgage note that contains the incorrect description in the last page. Copies of proposed taxes for each house that contains the correct description. Copy of the portal log showing when the issue was first reported and the correspondence that has taking place.
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| 05/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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on XX/XX/XXXX loan depot, agent XXXX XXXX, called me while I was driving to see my sister who was very ill. Note : loan depot had called me several times and I had informed loan depot that I was not interested and did not listen to any offer. On XX/XX/XXXX, a XXXX XXXX me telling me what Loan Depot could do for me. XXXX informed me after getting info from me that He would be able to refinance my home. The end result is that Loan Depot did the bait and switch. ( refi amount, interest rate, etc. ) XXXX said no problem getting the loan, BUT, he would need {$490.00} for the appraisal. I did not feel good about this but XXXX was very aggressive and informed me that I would get the money back at the closing. I FEEL XXXX XXXX WAS FRAUDULANT IN HIS APPROACH. I could write several pages as the only thing I want back is the {$490.00} appraisal fee. I have contacted Loan Depot and gave me a song and dance about why I would not receive the money back.
I do not want any more contact from Loan Depot as they are fraudulent in trying to get owners to refi. ( can not be trusted, preying on seniors. I have contacted ATTORNEY GENERAL of STATE of MINNESOTA. I want Loan Depot to be banned from doing financing in Minnesota. I want {$490.00} back plus a penalty because of their fraudulent approach in my case. please contact me ASAP. I am a senior on limited income, I can not work due to injury. I received no copy of an appraisal. XXXX XXXX
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| 07/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I made a payment of {$3000.00} on XX/XX/XXXX from my external bank account using bill pay which was transmitted electronically to loan depot on same day, in that payment I had specifically marked for additional principal but despite that loan depot applied it to my next month 's payment which was not even due on XX/XX/XXXX.
Upon checking this I immediately raised a service request/workorder using online chat for correct application of payment, the ticket # was XXXX and I was given a XXXX of XX/XX/XXXX, and today ( XX/XX/XXXX ) when I check still the payment has not been applied correctly.
I tried to chat with XXXX today and she said there is no such ticket and they don't handle payments and was very rude in that chat.I repeatedly requested for status on existing ticket and to be connected to supervisor but was not allowed.
This is second time when loan depot has done something like this. Last month loan depot had returned my payment of {$1000.00} even though it was specifically marked for additional principal.
My loan documents and note clearly state there is no prepayment penalty and I can make additional principal payment anytime but loan depot is not honoring that either returning the payment or applying the payment incorrectly and not correcting it despite multiple requests and their supervisor even confirmed they don't read the notes for payment-Ideally system should read and apply the payment appropriately
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| 09/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have been in contact with my lender Loan Depot regarding a payoff/ Reinstatement and have been refused this info. I was told they cant provide me estimated figures and Loan Depot also refused to order me one. That is their obligation to me. I am in default and in the process of getting a new loan to pay back ALL monies owed to Loan Depot as well as the foreclosing attorney/trustee XXXX XXXX. I stated to Loan Depot what my intention was, and they were of no assistance to me. I finally got the APPROVAL DOCUMENTS and now am being told by Loan Depot that they do not even want to see the approval. They do not care. I have spoken to countless reps within Loan Depots institution, including supervisors, and no one has done anything to assist me. ( supervisor Mr. XXXX, XXXX, Mrs. XXXX id XXXX, etc ) I have been given the run around, transferred countless time, and disconnected on. I truly believe Loan Depot is discriminating against me based on my race, ethnicity, sex, national origin, and that they prefer for me to lose my home instead of giving me the opportunity to keep my home. There is no tangible reason why they would not assist me with the steps needed to prove to them I was getting a new loan. I finally sent my info to the attorneys office to see if there is any way they can assist me with keeping my home since I have the proof that I am being given a new loan to pay off the delinquent one and get a fresh start.
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| 05/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I went through the preapproval process with loan Depot to do a Cash-Out refinance of an investment property. According to the process, I was preapproved based off of debt to income ratio, and income level, to take funds to consolidate some credit card debt. After two months, the lender ( Loan Depot ) came back with a denial. Their denial was based on their incorrect interpretation of an employer provided note that was forgivable, not on my credit report, not asked about in the beginning, nor an ongoing financial obligation of mine, to my debt load on the basis that they said they ( Loan Depot ) could not guarantee that I would maintain employment with my firm and it would become an obligation of mine. The Loan is paid back with time served, not money and there was one year left on the note. I have applied for, and been approved for another home purchase as well as another refinance without any negative impact of this note since it was granted 5 years ago. They are assuming I will lose my Job, which would impact more than my note, it would impact my income as a whole. I have never had a loan assume a future loss of employment. It is no different than arresting someone for assumption of a future crime. I demanded my appraisal fee back, as I would never have gone through the process had this requirement been disclosed in the beginning. Not only did I waste my time with the company, but I lost money on the process.
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| 06/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I received a notice that my loan from Loan Depot was being transferred to another division. On the letter it stated my old loan number and my new loan number. the new loan number was the same as the old except for one less digit. I made my payment on time with the new loan number and to the address on the letter.
On XX/XX/XXXX I received a call that I hadn't paid my mortgage. I checked with my bank and they showed it was received by Loandepot via ACH. When I told Loan Depot this and told them the account number they said I put the wrong account number on there and and they gave me another number. I was transferred back and forth from their XXXX XXXX office which is where the payment went to XXXX. The person at the XXXX office saw that the problem was that someone at Loandepot had inadvertently put the wrong account number on the letter I received XX/XX/XXXX. She said she would take care of it.
On XX/XX/XXXX I received an email stating they had called an weren't able to get in contact with me. I take my phone everywhere and there are no unanswered calls. I called the number on the email and they said they were see the payment but couldn't put it on the right account, which just seems XXXX. Loandepot has the payment, see where they made the error, but now they won't correct their error.
Loan Depot is acting in bad faith and not trying to help find my payment and they keep passing the buck around.
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| 04/06/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I contacted Loan Depot in XXXX because we refinanced our loan with them and the Taxes for the property were disbursed in the refinance ( See the XXXX and XX/XX/XXXX showing Title company paid ). {$600.00} was received by XXXX on XX/XX/2020 per the County. I contacted Loan Depot because they also issued a check from our escrow account on XX/XX/2020 to pay the same taxes. I advised them that XXXX 's check was received 1st and cashed by the county to pay the taxes. I requested they refund us for the {$600.00} sent to pay the same taxes and disbursed from escrow on XX/XX/2020. At that time, the representative I called said that the county would refund the check to them and they would send it to us. I waited 30 days and called again in XXXX as well as using the secure mail within the account. The responses were illegible and by calling I was told it would take some time. I found additional resources on their site and I faxed the documents to their escrow department because the customer service email would not accept the documents and I couldn't speak to anyone by phone to get the issue resolved. I asked for status and 7 days later I was thanked for my inquiry. I followed up again in XXXX and was told 7-10 days. It is now XXXX and I don't have status. The documents attached show that Loan Depot issued Taxes from our escrow account on XX/XX/2020. We refinanced with them and on the XXXX it shows taxes were also paid.
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| 10/17/2018 |
Yes |
|
- Struggling to pay mortgage
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Web |
Servicemember |
|
On XX/XX/XXXX, I was told by my lender, Loan Depot, that I was approved for Loan Mitigation and I would be receiving a statement with a lower payment.
About a week later I received a letter form loan Depot denying my mitigation due to not being with them for 12 months.
I then contacted XXXX XXXX from XXXX XXXX XXXX, filled out there papers on line and sent them {$1000.00} on XX/XX/XXXX to fix this problem. I continued to get calls from Loan Depot and they heard nothing from XXXX. I realized it was a scam and did not pay them further.
I called Loan Depot and explained what happened and we trued loan mitigation again. They would not accept any payments from me unless they were to pay the past due in full which was already {$7000.00}.
I again was denied mitigated payment due to not being with Loan Depot for 12 months.
I began a new process with XXXX XXXX XXXX XXXX her in Indiana. They have been tryin to help for over a year.
I received a call about a month ago from the VA guarantor and they advised me they can not get any response from XXXX/Loan Depot concerning my loan. They have agreed to waive the 12 month requirement, but XXXX/Loan Depot will not respond the the VA. I was told by XXXX, that this is an ongoing problem with XXXX/Loan Depot.
Now my house is going to Sheriff sale XX/XX/XXXX and I will have to file Bankruptcy. I do not believe that I have been treated fairly or justly from Loan Depot/XXXX.
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| 05/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I refinanced my home with loandepot. The balance on the year ( I closed approx XXXX of XXXX. ) No issues. They instructed me to pay my property taxes for XXXX with the escrow refund from previous mortgage Co. I paid them in XXXX. In XXXX I received notice that my escrow was deficient due to loandepot paying my XXXX property taxes, raising my monthly payment by approx. XXXX a month. I called the company, they said they would apply for a refund and re-access my payment. The was on XX/XX/XXXX. They said it would take up to 60 days. I called back in 60 days and was informed they had not received anything from the tax department. I called the tax department, they said no refund was submitted. I am not sure why they would have you apply for a loan with an affordable payment knowing the escrow was not enough to make the years tax payment. Many homeowners would be stressed to have such a large increase in their payment. I feel they miss represented the company as caring for the well being of there customers. I feel so disappointed in myself for falling for it. Please help others to not being taken in and possibly being put in a positions to lose their home. Also they said the could do bi-monthly payments once we closed, which I told was told was not available. I had to make calls to have the closing costs corrected twice during the process as terms so we spoke to on the phone were not reflected on the statement.
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| 08/23/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
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|
Web |
Older American, Servicemember |
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contacted Loandepot in XX/XX/XXXX and requested to pay my homeowners insurance myself rather than having to pay into an escrow account I received a letter from Loandepot authorizing me to do so. Since Mississippi is a homestead state where if you are XXXX years old or a XXXX veteran, I am both, you are exempted from paying real estate taxes. I refinanced the loan in XX/XX/XXXX and closed XX/XX/XXXX, with the first payment becoming due XX/XX/XXXX. My homeowner 's insurance became due XX/XX/XXXX, for 1 year until XX/XX/XXXX, I paid it XX/XX/XXXX, since the closing occurred XX/XX/XXXX, I was obligated to pay the insurance or run the risk of being unprotected until closing which occurred 28 days later on XX/XX/XXXX. Loandepot insisted that I pay the insurance with the monthly note into an escrow account when it was already paid for the year. In XXXX of XXXX, Loandepot began refusing payments and sending my mortgage payments back to me. They sent 3 payments back so I opened a fiduciary account and deposited the 3 returned payments and each payment to date into the account. In the meantime, Loandepot has destroyed my credit by reducing my credit score from XXXX to XXXX by reporting negative and untrue reports. Loandepot is aware that the payments are in a fiduciary account waiting for a resolution to this dispute. This dispute does not rise to Loandepot foreclosing on the property which they are about to do.
|
| 07/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
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On XX/XX/XXXX, I called Loan Depot to ask about loan questions. I was asked my name, address, ss # and telephone number. I was then asked did I want a 30 year loan. I then asked if you ( Loan Depot ) did commercial loans. I was told no. Loan Depot received a credit report from XXXX without my authorization.
I called Loan Depot on Thursday XX/XX/XXXX, and asked as to why you ( Loan Depot ) ran my credit report. I talked to a female that read the file that was established with my name on it and she repeated the information that is the above mentioned. I was then told that since a file was opened with the stated information that a deletion letter could not be issued. I then asked for a copy of the recorded conversation of XX/XX/XXXX. I was told that the recording could not be found. I then asked why would a credit report be warranted if you ( Loan Depot ) didn't do commercial loans. I received no response.
On the same day XXXX ran my credit report from XXXX. I have never spoken to XXXX before XXXX. I tried to talk to their serving department, however all I was able to do was to interface with XXXX XXXX auto attendant and received no option to talk to a live person in their servicing department. As far as XXXX goes I could not even request a deletion letter for the hard inquiry. As a result of the XXXX hard inquiries on the same day that were unauthorized my credit score dropped more that XXXX points.
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| 09/23/2021 |
Yes |
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- Trouble during payment process
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|
Web |
Servicemember |
|
When I closed on my mortgage my understanding was that my mortgage would automatically be deducted from the account provided. During those first months I tried to register and login to my lenders website at loandepot.com but my account information was not recognized. The phone lines were hours long waits. Eventually I stayed on the line and found out my account was past due 30 days. The associate walked my through registration at loandepot.com/loanadministration, which wasn't intuitive. I XXXX the account that moment.
The nearing the next payment I checked the site to find {$0.00} due, which did not seem right, I called to doublecheck my account were current and enable auto-payments. The associate assured no balance was due and that auto-pay was enabled. I was then pinged for 30 days late again. I have been and followed all of their processes for resolution. I have spend hours on hold just to be transferred. They has me send internal messages, use live chat, send faxes, send metered mail and wait long lengths for replied. They would only reply " The payment was made 30 days late ''. But my inquiring to them was addressing the misinformation I was givent.
I feel these should not be on my credit report because I was able and did make the payments when I was able to view the balance. The website showed a {$0.00} balance, the associate assured me the balance owed was XXXX, and that autopay was setup.
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| 07/17/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
We just received our annual Escrow Account Disclosure Statement and we are concerned that LoanDepot is not accurately stating the status of our escrow account. Facts : - Beginning XX/XX/2018 our Escrow payment went from XXXX to XXXX an increase of XXXX - The new Escrow Disclosure Statement states we have a SHORTAGE in our Escrow account based on projected expenditures ( taxes and insurance ) because our new escrow payment beginning XXXX XX/XX/2018 is XXXX ( a reduction of XXXX ) but to JUSTIFY the SHORTAGE claim are adding a SHORTAGE escrow amount to the XXXX of XXXX for a total of XXXX ( a XXXX reduction to our original escrow payment of XXXX.
We feel LoanDepot is attempting to cover up the OVERCHARGE of escrow from XX/XX/XXXXto XX/XX/2018 by CREATING an intentional shortage for the next year when in reality they did OVERCHAGE our account significantly. It looks like they are now attempting to cover it up by creating a payment schedule that makes it look like there is an actual shortage to the account when there would be a HUGE overage if the original escrow payment of XXXX remained in effect ( copies of the disclosure statement are enclosed ). They have even offered us an opportunity to pay-off this fabricated shortage by paying XXXX in advance which would keep our escrow payment at the new fabricated payment of XXXX. We believe this type of financial bookkeeping is not right and may not be legal.
|
| 01/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
|
Started refinancing XX/XX/2020 finalized in XX/XX/2020, took 5 months terrible service by Loan Depot , very unclear through process, requested documents already sent, when asking for clarification received no response 3 times .Never even talked to my rep XXXX XXXX during process.Finally came time to sign with notary, took 4 times. ( notary did not receive documents, wasted 4 days, when contacting Loan Depot received no response ) It was over 4 months of missteps by them, isupplied everything asked for promptly.I was going to end process out of frustration but as they correctly informed me I'd have to start process with someone else all over.I just wanted to get over with!
My reason for this letter however is because after loan went through I received a bill for {$1700.00} from my XXXX XXXX XXXX insurance which was to be includes in my escrow account which affects my monthly payment. I sent them all documents including XXXX homeowners, XX/XX/XXXX homeowners and taxes. I was shocked to find out my monthly payment had not included this this {$140.00} more per month.I reached out promptly to Loan Depot 3 times with detailed emails ( they do not return calls ) I ended up paying {$1700.00} as would expire otherwise .I now have an extra {$140.00} a month for the life of this loan..I suggested they lower my rate in letter or some form of compensation for there unprofessional mistake .Sincerely, XXXX XXXX
|
| 01/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was contacted by Loan Depot about refinancing my current loan in XX/XX/XXXX. I spoke with them and decided to put in an application which included a {$20.00} fee for them to pull my credit report. The charge hit my VISA card on XX/XX/XXXX. I was told the process would take 2 months or less.
In XXXX, I received another call from Loan Depot where they stated that I could receive a lower rate. I told XXXX ( the sales rep ) that I had a pending application from XXXX and he told me that it had been " cancelled '' because no loan takes two months to close. He offered me a lower rate and I agreed. He told me that since my loan was cancelled, I would have to pay another credit report fee to get the new rate. I disagreed, but permitted him to move forward so that I could get the better rate. A second charge of {$20.00} was placed upon my VISA on XX/XX/XXXX.
XXXX called me later and admitted he made a mistake, but I would still be eligible for the lower rate on my original loan. I still have his message recorded. I later came into contact with XXXX XXXX, Production Manager, who said he would honor the lower rate and provide a refund of the second credit report fee charge.
After not receiving the refund, I contacted Loan Depot 's Customer Service and left a message requesting a refund. I received an email response from XXXX XXXX Customer Care Representative, but have never received my promised refund.
|
| 02/13/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
In XX/XX/2017 days after Hurricane Irma, we received an email from Loan Depot asking do you need a three month natural disaster forbearance, reply back yes or no. We replied back YES. it was that easy. Too easy in retrospect. Our mortgage payment is $ XXXX/month so that money allowed us to make repairs after the hurricane.
Three months later we were offered a natural disaster modification from Loan Depot however, that modification raised the interest rate on our VA loan and and charged various fees. Instead, of accepting that proposal we informed Loan Depot we didn't want a higher rate, we took out a personal loan, got caught up on the three payments. However, when I called today, I was told we were not removed from the modification program and I have to request that we be removed and fees refunded.
No where in a single piece of paperwork ( and I saved every single one ) did Loan Depot ever disclose they were going to raise the interest rate 1 % higher rate. Nor did they disclose there would be other fees. They made it easy to get in the program and now getting out, even though we are caught up, is next to impossible. I can only imagine if we are having these issues, so are a lot of other veterans. I think Loan Depot expected us to just refinance again to get the lower rate that we had initially. It seems predatory to us and takes advantage of not only a natural disaster but also veterans.
|
| 11/16/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
Servicemember |
|
I apply to refinance my home laon with this morgage company loandepot has a program called HARP. Harp program is for people that have mortgage problems or issues in 2007. They talked to me about HARP I understood how it works I qualify for it under their guide lines this program helps people that is underwater owes more than the house is worth there are not financial denied when loandepot person help me and said everything was ok when he started to work in my loan he noticed that I owe {>= $1,000,000} he asked me if I have a second morgage. Told him tha the reason why my loan was so high is because XXXX XXXX XXXX screwed me up when he gave me a loan modifications and I had no choice but accept their new laon conditions or I was to be homeless they took advantage of my situation of desability no money and with my family they told me that this modifications was wrong and may be fraudulent becouse under HARP guide lines they where supposed to do this kind of work out. He told me i qualify for the program but because of the way this loan was done he could n't help me and that was one of the reasons why XXXX XXXX XXXX was sued I told him that if wad to denied my loan I want to describe the reason the real reason why he was going to denied it he said he would n't know how is going to be but it will be a denied letter under the guide lines of this program it would n't be any denial financial issues
|
| 04/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
First husband died did not know he had a loan for truck and had put me on as well I was told if I paid the debt that they would finish putting paid as agreed never late because it was late due to me having no idea about the lone on the other two accounts mortage and credit card my Id and all personal information was stolen because Im on ss it took me awhile to catch it up in fact Im current but I took from other bills and paid mortage cause was told once it was current they would take off the fees as well as off report and put paid as agreed still not done on credit card also cause of robbery tried to make minimum payment till they did investigation on what was mine or the theft said wouldnt take a payment cause it would cause the fraud case to stop tried several times to paid in various ways was told it wouldnt go on credit report nope they reported it late for months that they were working on it infact I had auto pay set up and the money was in bank they never took I do not feel I should be punished in any of these cases I pay ontime always as well as do not normally keep balance more then 30 days as it shows on report now Ive got maxed out cards and bad credit for nothing to do with me not paying they ran so high and stole so much money that Im struggling to keep up all the mortage and credit cards fault they said theyd take off that was in XX/XX/XXXX still there as of XX/XX/XXXX plz help
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| 08/09/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
30 Day late payment reporting was provided to the 3 credit bureaus ( XXXX XXXX and XXXX ) in error, This error caused a drop of 82 to 95 points to my Credit Scores and reduced my 100 % on-time payment record to 99 %. Loan Depot approved my Budget/auto drafting of my account for my Mortgage Payments in XX/XX/XXXX, this action was to ensure no late payments and that my account would be paid bi-weekly. Loan Depot 's policy for auto drafting requires 2 months payments paid in advance ( performed on XX/XX/XXXX and XX/XX/XXXX ) which covered XXXX and XX/XX/XXXX. 3 additional payments, XXXX XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX XXXX were also made online using Load Depot 's website making the first payment to be paid from auto drafting on XX/XX/XXXX. On XX/XX/XXXX after logging into Loan Depot 's webpage I noticed they hadn't taken XXXX or XX/XX/XXXX drafts and no suitable explanation was provided as to why I was at fault for the missed payments. Funds were readily available an no attempt by Loan Depot was made to ensure timely payment. I took the following steps to correct the issue and get setup for budget drafting again by paying XXXX, XXXX and XX/XX/XXXX payments with the first auto-draft scheduled for XXXX XX/XX/XXXX on XX/XX/XXXX. I then filed a complaint with Loan Depot which they denied any wrong doing and that their records were correct and I filed disputes with each credit bureau.
|
| 11/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was applying for a refinance loan from Loan Depot. I submitted all of the loan paperwork requested of me by XXXX/XXXX/16. I was told everything was fine and that we would be good to get the loan approved and funded. This was a zero closing cost loan. On XXXX/XXXX/16, I receive a call from loan depot asking me to retrieve additional loan paperwork documentation for additional income verification and income ratio documentation. This would normally not be an issue however I was told that if the loan did not process by XXXX/XXXX/16 that I would be subject to an {$1100.00} " rate lock extension '' fee. Given that XXXX/XXXX/16 was the day before XXXX weekend and I was going to be out of town the entire weekend, I would likely not have all of the paperwork in time and processed by XXXX/XXXX/16. I felt this was a bait and switch tactic used to extract a made up fee from me when the delay was completely the fault of Loan Depot. I also believe they wanted this to fail because interest rates had gone up so they felt they could excise this fee on me because I would not want to lose my rate.
I believe this to be the case because the call for extra paperwork come in over a month after the initial documentation and was timed right before XXXX to make it nearly impossible to avoid this fee. Loan Depot was characterizing this as if it was my mistake when they had ample time to process the loan.
|
| 01/11/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I have a mortgage on my home in XXXX XXXX but split time between there and XXXX XXXX. LoanDepot made and services the mortgage. I have set up my account for paperless notifications and autopay.
My monthly payments were {$3000.00} until, in XX/XX/2022, LoanDepot imposed an extra {$820.00} for force-placed insurance without notice to me. When I found out about this last week, they had already taken that extra amount from my bank account twice and they intend to do it again this month.
When I inquired about the added charge, they requested my insurance renewal document, which I submitted promptly on XX/XX/XXXX. Now they say it Loan Depot will take another 10 days or more to return my money, which by then will have another {$820.00} added and that they will not pay interest on the balance of my funds they are holding.
They also said they sent XXXX letters to my XXXX house notifying me that they had not received the insurance renewal document from XXXX. I did not receive any of those letters and as noted have set up all administration and communication to be online or by email.
The fellow from the escrow department also said CFPB rules require them to send letters before imposing an insurance policy but forbid communication by email or phone. He was quite adamant about that restriction, which made no sense to me.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 12/07/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
XXXX XX/XX/XXXX, I contacted Loan Depot ( XXXX ) regarding my desire to refinance my current mortgage, which I obtained in XX/XX/XXXX. I spoke to XXXX ( their rep ) and told him that I live in Texas and that my current mortgage is in my name only and I wanted to do the same again. I got married after I opened my current mortgage but because my wife 's credit was not too good, I want to do this loan in my name only. Shortly thereafter, I was told by Loan Depot to get my home appraised & to get a termite inspection. On XX/XX/XXXX, was home was appraised and I paid him {$470.00} out of my pocket & was told the cost of the appraisal would be reflected in the loan when I close. The termite inspection was {$65.00}. Today, XX/XX/XXXX, I was told ( by XXXX ) that because was income ratio was not good enough to qualify for the loan, I would need to pay off my step-daughter 's car loan, and I AM NOT even signed on that loan. XXXX indicated that because this was a federal or VA loan, they must consider my wife 's debts because Texas is a community property state. They ( the VA ) consider her debts against my expenses, but not her income. I should have been told this on XX/XX/XXXX, when I initially requested the loan because I told XXXX of my desires then. If I was told this when I applied, I would have cancelled the loan request & never paid for a home appraisal, or the termite inspection.
|
| 07/12/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Purchased my home in XX/XX/XXXX. It was a new build although there was plenty of homes in the surrounding areas. First year my payments were {$1900.00} up to second year XXXX I was offered to refinance which dropped my percentage from 4.25 % to 3.0 %. The first year I also received a check of {$5000.00} due to escrow refund. The purpose was to lower my payment and the loan was for the same term. My new monthly balance became {$1300.00} ( XXXX ) which I had worked my other bills around and helped because of covid pandemic. At the beginning of XXXX I also applied for the XXXX exemption. Up to XXXX of this year my payments were {$1300.00} and then I received my escrow balance and it showed negative - {$7000.00} and my payments have gone up to {$2300.00}!. After seeing the {$1000.00} difference I called them. So their first response is because taxes had gone up which I only say a few XXXX dollars. I'm not sure how they could have miscalculated that much and after reviewing they did think it was strange and after 30min on the phone being transferred the call dropped. I decided to call again at a later time and they informed me that someone would send me my escrow analysis. Unfortunately due to covid, the winter storm here in Texas, and a vehicle accident I haven't recovered financially and when I was ready to my payments have increased. I have also gone under forbearance due to this.
|
| 05/06/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I am in the market to refinance my currant mortgage held by XXXX XXXX XXXX XXXX in Nevada. I went on line and found a company called LoanDepot. I spoke to XXXX XXXX on XXXX/XXXX/2016 who took {$10.00} and we talked about possible loans available for my situation. That situation is simply we have a 5.6 % mortgage loan and now that home values are coming back up I wanted to refinance for a lesser rate, no cash out nothing, just refinance. As a XXXX Veteran he said I could qualify for a VA loan. I explained I had done that twice and he said you can do it again. If the loan was assumed and not paid it would be on m Credit Bureau. Okay. So he gave me a rate of 3.625 % and told me he 's been doing this for 9 years, he 's a great person etc. He said he would send documents email later that day and call me in the evening and go over everything because logging in can be a little tricky. then they would get a VA appraisal for {$200.00}. No call, nothing. LoanDepot never called back. On top of that XXXX showed that LoanDeport through XXXX inquired XXXX/XXXX/2016 on my credit report twice and really kicked my credit score. Then I get a call from their customer service (? ) wanting to know how things were going. When I told them what happen they were like, oh, asked who my loan officer was and hung up. You need to look into this company. Something is very wrong with what they are doing.
|
| 11/27/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
We did a refinance with Loan Depot. We signed on XX/XX/19 and we closed with money funded on XX/XX/19. Our current mortgage has yet to be paid off. I have been in contact with the company on numerous occasions and keep getting excuses. They are telling us that the title company is delayed and they are shortstaffed, etc. This is unacceptable. It is been over two weeks and our current mortgage should have been paid off. The money has been funded since XX/XX/19. As per their own policy, the current mortgage and disbursement of cash should be done within five business days. It is now been almost 10 business days. We have not made our XXXX mortgage payment because we closed in the middle of the month and the mortgage shouldve been paid off ( and Loan Depot advised us not to ). Now loan depot is telling us we have to make the XXXX mortgage payment because they wont payoff the current mortgage today. In addition, because the mortgage payment is late, there are late fees associated with the payment. So that means, by us making the mortgage payment this month, we are losing money on this refinance deal, the cost of the mortgage payment, because we have to come out of pocket. Also, the current mortgage payoff has expired and now they have to obtain a new one! I will absolutely NOT recommend this company to anyone! We are very disgusted with this company and their unprofessionalism.
|
| 04/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my home mortgage with the company called Loandepot in XX/XX/XXXX and included Taxes and Homeowners insurance in Escrow. In the last week of XX/XX/XXXX, I logged in to my online account and found that no Insurance payment has been made from my escrow. My Homeowner 's insurance expired in XX/XX/XXXX because of that. I followed up with loandepot and was told that My Insurance broker company never shared new bills with them and they have put me on forced insurance. I made them available with these new bills. A lot of back and forth happened with no results. I contacted XXXX XXXX myself and they told me that since the policy has expired they have to write a new policy. Still loandepot was telling me that they are communicating with XXXX XXXX regarding the policy renewal. I gave up hope on loandepot resolving anything. Already 3 months had passed without Homeowners insurance, so I bought a policy myself on XX/XX/XXXX and updated loandepot about it on XX/XX/XXXX. They screwed up again and XX/XX/XXXX I noticed on my online account that a payment of {$730.00} has been paid from my escrow to the insurance. I contacted loandepot again and they have no idea that they have made a payment to the insurance policy that was expired in XX/XX/XXXX. I haven't got any resolution from them yet. Every time I call, they put me on hold for hours. Please help me resolve this matter.
|
| 03/22/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
On XX/XX/23, Loan XXXX sent me a disclosure/ settlement agreement stating my 2 mortgages and 2 credit cards would be consolidated and paid off by them, I would have a new loan through them and told this was beneficial for me. Upon closing, I was not able to ask any questions regarding the closing documents because it was a Saturday, the notary public had no clue to what my mortgage documents meant and Loan XXXX was closed for the weekend. After closing, my final disclosure/ settlement documents were inaccurate as to what I agreed upon. I did not acknowledge or consent to the new settlement terms. Neither of the 2 credit cards were paid off, my 2 original mortgages that were at 3.37 % now went to 5.99 % interest rate, which in the end my monthly payment went from XXXX now to XXXX a month. Without transparency, the loan company funded my old mortgages, which the new terms are profoundly different, they added XXXX to this new mortgage for closing costs, did not pay off the 2 credit card debts as I was promised, increased my monthly mortgage payment to an additional XXXX, not explaining the annual payment will be an additional XXXX for the remainder of this loan, and I am financially unable to afford any of these new, non-disclosed terms and feel taken advantage of and discriminated against being a single woman without fair counsel of real estate and mortgage knowledge.
|
| 02/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This is with reference to Mortgage Account Number XXXX with Loan Depot.
The insurance coverage through XXXX XXXX on my residence lapsed while I was out of the country last XXXX, and I did not realize it till I got a note from my lender notifying me about it. I promptly got new insurance from XXXX on XX/XX/XXXX with whom I had also started a car insurance policy a few days earlier. In effect, I did not have coverage from XX/XX/XXXX to XX/XX/XXXX - a period of about 45 days.
After I submitted the XXXX insurance, I as told by Loan Depot, that there was a gap of 45 days where I did not have insurance, and that they would try to get coverage for that period if I was unable to do it. When I checked around with XXXX and other insurance companies, they mentioned that it was illegal to backdate insurance. The letter from loan depot also indicated a charge of {$800.00} ANNUALLY. I spoke with the loan depot representative who indicated that the pro-rated charge for the 45 day period would be {$120.00} or so. Even though I felt that backdated insurance was a scam, I was ok as it was costing me only {$120.00} or so I was surprised to see a charge of {$800.00} on XX/XX/XXXX, and have tried to contact loan depot who have refused to remove this charge. Need help to resolve this issue, and remove this unfair charge. Please note that there was no damage or claim on the property.
|
| 01/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I mailed Loan Depot a notice of error with my mortgage account and error with reporting me 90 days late to credit bureaus, I also emailed them, talk on phone to there escalations department and attempted to remedy both errors with XXXX All my attempts failed and im exhausted. I attached my payment history that they sent to me through the XXXX. It clearly shows I was never 90 days late.
The second error I mailed, emailed and try to get helpful solution and with the assistance of The XXXX XXXX XXXX was due to a miss mortgage payment in the month of XXXX that I was not notified about until end of XXXX in which caused this compiled effect of miss payments. I am attaching the email from Loan Depot XXXX XXXX XXXX admitting to an error in there system that my month of XX/XX/XXXX payment was recorded as paid due to a glitch in there system. I was notified of this at the end of XXXX and only because I called about my credit report. They could have attached that payment to my recent XXXX XXXX XXXX XXXX that ended in XX/XX/XXXX. This company reps have been very rude and condescending to me. Im asking for them to give me a helpful solution to this payment I was unaware of for 4 months and that they failed to notified me on. Instead I received incorrect 90 day credit report and Notice to XXXX Letters every month because I dont have the means to pay XXXX payment right now.
|
| 03/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
In XX/XX/2021, I submitted a mortgage application with MTH, the preferred lender for XXXX XXXX. Upon receiving my pre-approval, I immediately inquired about mortgage rate lock options with my Lending Officer, XXXX XXXX. The lending officer did not respond to my request for the rate lock options. I sent follow up emails in both XXXX and XXXX expressing my concern that rates are going up and asking again for rate lock options. The Lending Officer again didnt respond to my requests so called MTH to see how could file a complaint. Rather than giving me option to file a complaint, MTH put me in contact with Branch Manager, XXXX XXXX who apologized for the delay in communication. I expressed my concern that the rates had already gone up too much and that I havent been provided the information I requested to allow me to lock in my lower mortgage rate. On XX/XX/XXXX, XXXX XXXX offered the rate which was available in XXXX when XXXX didnt respond to my follow up, however, she only provided me XXXX to accept the offer. I was traveling at the time she sent the offer so I didnt see the offer and was not able to respond. I reached out to her when I returned and she said the offer is no longer available. MTH did not provide the information I requested which led to me not being able to make the decisions I needed to make with my mortgage.
I have emails to corroborate the above.
|
| 12/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
RE : LOAN DEPOT I received a flyer showing an attractive interest rate for a mortgage refinance so I called for further information. I answered the representative 's questions ( XXXX XXXX NMLS # XXXX ). And, I told him I would only be interested in a fixed rate 30-year conventional mortgage with no points or closing costs. My credit rating is more than 800 and debt to asset ratio low. He quoted me a rate very little less than what I have but more than the flyer advertised. Furthermore, there were fees exceeding {$3000.00}. I made it clear that I was NOT INTERESTED in his loan and told him to destroy my information and to stop any and all processes to apply for any loan and/or refinance. He said he would but he did not. Today I received a large stack of papers with my personal information ( much wrong ), and an application for a variable rate loan with even more fees that were disclosed in the phone call. I called Loan Depot today and told them to STOP THIS PROCESS, DESTROY MY INFORMATION, AND TO NOT SHARE ANY INFORMATION WITH ANYONE AT ANY TIME. The lady I spoke with said she would honor my requests.
I feel betrayed, lied to, and used. My personal information has been used against my wishes and leaves me open for more abuse in the future. Loan Depot should be stopped from their deceptive practices and from abusing other people 's personal information.
Thank you.
|
| 02/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
On XX/XX/2020 new buyers were closing on my the house I had just sold and I spent the first night in a hotel because the closing date on my new home purchase XXXX XXXX. I worked with XXXX XXXX from Loan Depot through XXXX XXXX XXXX and XXXX XXXX from Loan Depot for Ct. I was mentally prepared financially to spend money from XX/XX/XXXX to XX/XX/XXXX but I wasn't prepared to stay in a hotel until the XXXX. I was suppose to have a government funded loan but I was decline not knowing the reason and had to have a conventual loan. I ended up paying a total of XXXX for spending 2 months in a hotel. I was only suppose to pay XXXX closing on this new house but then was told that I now had to put money down which was XXXX so that was a total of XXXX that I was not prepared for. Here I have this new house and can't afford to buy new things for it. XXXX XXXX had offered for me to stay at his place during this time which I found to be unprofessional and he also offered his XXXX commission her made on the closing but he wanted to meet for dinner. And still haven't received that money. A young lady an underwriter was terminated because she didn't get the paperwork sent out in a timely manner. The communication from the two of them was horrible I have numerous emails from my real estate agent asking for communication and we had to have several extensions with the sellers agent.
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| 03/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
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I re-financed with loanDepot two months ago. I have always made partial payments with my previous lender ( 2 per month from my banks bill pay service ). loanDeport advised that they do not take partial payments AFTER suckering me into signing closing papers. I informed loanDepot that if they had disclosed their terms in the closing documents I would have stayed with my previous lender or gone with another lender as I had other offers. loanDeport replied that if I continued to send partial payments XXXX things could happen " ( 1 ) returned to you, ( 2 ) applied to your loan, ( 3 ) accepted but held in a non-interest bearing unapplied funds account until you send us additional funds sufficient to equal a full periodic payment due. '' I replied that option 3 was OK with me as this is what my previous lender has done. loanDepot also informed me that the only way they took partial payments was if I signed up for their " Budget Plan ''. In other words they want to force me to give them control of my payments and let them have my bank information. I did review all my closing documents and loanDepot 's only disclosure was the amount of my monthly payment and the date is was due. No disclosure that I had to make the entire amount in one payment.
I made a partial payment of {$500.00} on XXXX/XXXX/16 and loanDepot choose to apply the payment as additional principal.
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| 09/16/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
https : //www.loandepot.com NMLS # XXXX -NMLS Consumer Access XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX x XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX UNSOLICTATED JUNK MAIL USING MY PERSONAL INFORMATION This company its using my name and personal information for marketing and solicitation. I just don't understand why this company is harassing me with unsolicited and never requested mail and loan offers. A misleading mail with no address, except in small letters hard to find.
How this company got my information, what gives the right to this company to use my name and address.
This company needs to respect the fact that my name is at the XXXX XXXX Opp -out list and every credit bureau op-out list to included also the XXXX. Please ask this company why they don't respect that, and Im pretty sure they're excused will be that my name got obtained out public records. I would like to know where?
Please stop remove my name out their data base, and ask every marketing company associated with this company, not to use my name. I'm a XXXX, I'm a XXXX veteran and also I'm a senior citizen being target by this junk unsolicited mail. ) just because I, m a veteran who served our country ) I had never requested, and I will never do business with this company. STOP do not contact me, do not call me, do not mail me, do not email me please.
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| 04/26/2017 |
Yes |
|
- Trouble during payment process
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|
Web |
Older American, Servicemember |
|
Loandepot de fied any wrong doing, but, demanding payment of late charges and late payment which we never have ever sinc e. Dishonest, manipulati on toward financial scams with illegal late charges and other deficiency activity to gouge us financially including insurance and tax after they were told I am tax-exemption, " XXXX XXXX XXXX veteran ''. XXXX XXXX XXXX . XXXX XXXX Veteran we end up sold our house, due to dishonest fraudulent activity they put us through since late XXXX XXXX XXXX , XXXX when our home was sold. We felt lots of XXXX and pressures from Loandepot 's dishonest services through-out those years I mention here-above. this aforementioned surely is n't healthy for us, but putting us under lots of unhealthy XXXX XXXX . To which my ( XXXX ) classified & verified XXXX XXXX XXXX and among other VA medical history during my Military services does bothers me big time still. therefore, punitive damages and compensatory damages must award for the defendant 's negligence and egregious repetition of dishonest and consumer frauds ever since. furthermore, our home sold on XXXX XXXX , XXXX , and Loandepot still not refunding us money that they owed us : such payment made in advance for the month of XXXX XXXX , interest, tax, and principle Sincerely : XXXX , XXXX XXXX & XXXX ( wife )
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| 01/22/2018 |
Yes |
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- Struggling to pay mortgage
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|
Web |
Servicemember |
|
I have been struggling to pay my mortgage since my marital separation in XX/XX/XXXX. I have been trying to work with XXXX XXXX to save the home my XXXX daughters and I live in since that time. I have been working with a housing XXXX since XXXX and have applied for a loan modification. Every time I, or the housing counselor call, we get a different person that gives us different information. The housing counselor has been in the mortgage industry for 40 years, and says this is the worst company he 's ever dealt with.We were told twice that the loan modification pkg was complete ( most recent being XX/XX/XXXX). On XX/XX/XXXX, I recieved notice from XXXX XXXX that our home was sent to foreclosure that they have NO RECORD of us being in the modification process.XXXX XXXX gave me an option to make ONE full payment by XXXX to " slow the forclosure process down '', and when I called on XXXX to make the payment, they refused..demanding 3 payments. Every time we submit a document, they either misplace it or " do n't have it ''. We send it again, and they ASK FOR SOMETHING ELSE. They are rude, unorganized, unprofessional and confusing. I served 12 years in our military and have asked them repeatedly for help. Their most recent excuse are the natural disasters in California..I feel as though they are deliberately timing out the clock so that we lose our home.
|
| 06/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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|
|
Web |
Older American |
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We applied for refinancing in XX/XX/2021. We had no response in XXXX XXXX as to the status. XXXX we received a closing disclosure which was far from the original estimate. We cancelled the process on XX/XX/XXXX because it took way too long and we did not want to miss the low rate window. We confirmed the cancellation on XX/XX/XXXX. We found out that Loan Depot had contacted our insurance company and made themselves the mortgage holder. Our insurance bill which is escrowed was mailed to Loan Depot. They did not pay it and did not return it. No one knew the insurance was not paid until the insurance company sent us a notice of lapse. We had to pay the insurance out of pocket while it is still being escrowed with our mortgage company, XXXX XXXX XXXX. We had a fire during this timeframe, and we had a claim through the insurance company. They could not process the claim quickly because their records had Loan Depot as the mortgage holder, and Loan Depot never held the mortgage at any time. This caused a lot of problems. We are still getting closing documents sent to us from Loan Depot. We are still getting calls from Loan Depot asking if we want to refinance with them. The last closing disclosure was XX/XX/2021. We have already refinanced with another company and closed in less than 2 months. Can you help make Loan Depot take us off their mailing list?
|
| 02/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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I refinanced my mortgage with LoanDepot.com, Inc. on XX/XX/2020. At closing I was required to put down my tax bill coming due in XX/XX/2020 + an additional 10 % to cover any increases. This amount came out to {$7500.00}.
This amount was not used to pay taxes in XXXX, 2020 and insufficient escrow funds were used to pay taxes causing overdraft and negative balance.
I found that the {$7500.00} amount was sent to the settlement agent, Closing XXXX XXXX XXXX, a subsidiary of LoanDepot. But since the tax bill was not due at the time, the settlement agent sent this amount in a check back to LoanDepot five days after closing on XX/XX/2020. I was able to confirm this with check details and images received from the settlement agent.
The {$7500.00} has never been applied to my mortgage or my escrow account and has completely gone missing. After several attempts to correct this issue, LoanDepot has been unsuccessful at resolving the matter, repeatedly giving excuses like " it was prepaid to XXXX XXXX XXXX '' which is not possible to do before a tax bill is issued by the town.
I have copies of my signed closing disclosures and check images and details that I received from the settlement agent.
Closing Disclosures - Signed ( see Page-2 under other costs ) Settlement Agent - Check ( {$7500.00} sent back to LoanDepot from the settlement agent )
|
| 08/14/2020 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
On XXXX XX/XX/2020 I sent my mortgage payment for XXXX. The first week in XXXX I received a check for {$680.00}. The letter attached said " Escrow Over Payment. '' I detached the check and still have it. I called Loandepot after a few days. They said I was late on my XXXX payment. I wasn't they sent the payment back to me. I told the representative that it was not my fault. They should have transfered the money to the new loan which is an " XXXX ''. I never would have been late if it weren't for their mistake. Now on Monday I submitted a payment to them. Over {$1100.00} to catch up for XXXX and now XXXX. They failed to take the money and have no record. I resubmitted the payment after looking at my bank account and noticed they didn't take the first payment. That was Wednesday. I asked the rep if this was going against my credit? She said they submitted a m, thirty day late letter to the credit company. Why? I told the lady you gad the money and failed to apply it to the new loan, sent me the money back late and this forced me to be late. There are two account numbers associated with this account. Now I don't know if they ever tried to call me about this mix up. However I get scam calls all the time and if they didn't use a proper loandepot number I was unable to answer the phone call. I need my credit restored and want a written apology.
|
| 02/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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My mortgage company failed to pay my windstorm premium out of my escrow account. I contacted them in XXXX of XXXX when I received a letter asking for payment. Loan Depot told me that this was an error and that they would contact the insurance company for the invoice and get it paid. I also emailed Loan Depot the invoice. The premium was never paid so my policy went default. The insurance company called to let me know that I was no longer covered because Loan Depot never sent the payment. I went ahead and paid the premium to the insurance company directly so that my coverage could continue. A couple weeks later, Loan Depot sent the company a check from my escrow so now the policy had been double paid. I again called Loan Depot to complain and they were extremely unhelpful and incompetent. The insurance company sent me a refund for the double payment however Loan Depot is charging me {$370.00} for the policy going default. It was Loan Depot 's fault that the policy went default. They sent the payment 2 months late and caused my policy to be canceled. Loan Depot is now refusing to take responsibility for their error and refund me the {$370.00}. I never got any communication from Loan Depot stating that they could not or would not make the payment. This whole situation is completely Loan Depot 's fault and they owe me a refund of {$370.00}.
|
| 08/11/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
I recently applied for a VA Home Loan through Loan Depot. XXXX XXXX, Senior Mortgage Banker, ( XXXX ) XXXX, XXXXXXXXXXXX was the contact. It was XXXX/XXXX/2015. I agreed to pay Loan Depot {$2500.00} for the origination charge with no charge to lock in the interest rate of 3.75 %. Between North Dakota 's title company and abstractor, the process of closing this loan was so slow that my loan interest rate of 3.75 % unlocked and through no fault of my own, I lost my interest rate of 3.75 %. On XXXX/XXXX/2015 I was forced to pay Loan Depot a higher origination fee of {$2600.00} PLUS an additional fee of {$1300.00} to secure a HIGHER rate of 3.875 %. XXXX XXXX, Sr. Account Manager III, ( XXXX ) XXXX tel/fax, ( XXXX ) XXXX ext. XXXX, XXXXXXXXXXXX dealt with North Dakota 's title company and abstractor.
The amount of time it took for XXXX to get the paperwork in order was very slow. Loan Depot knew " the delays on XXXX XXXX 's application were outside the control of both parties '', but they went ahead and raised my rate and hit me with new charges anyway. I considered that unethical but I signed out of fear they would raise the rate even more. Knowing the delays were beyond both parties, why am I the one paying for the delays while Loan Depot is collecting additional interest, higher fees, and additional fees?
See also : Case number : XXXX
|
| 09/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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We pay our mortgage through an automated XXXX XXXX system that is scheduled monthly. We've been paying our mortgage successfully and on time for over a year. In few months ago we received a letter saying we were late on our payment. I checked my bank documents and it was sent at the same time as every other month. There was no reason why my payment should be anywhere close to late.
But you see LoanDepot decided to have two servicing offices. Which seems like no big deal but we had to change a bunch of things. Our payment address changed, our account number changed and we even had to sign in online to a totally new area because we had to create a new online account. This is ridiculous. The new servicing office doesn't have a way to electronically take payments from the bank so now every payment we make clears our account and doesn't get processed until 2-3 weeks after it's been sent. I feel like they are purposely making it hard to do business with them in order to make more money on late and interest fees. I would be wary of doing business with them again.
If CFPB did an audit on loanDepot I bet they would find an astounding amount of customers that had issues after splitting into different servicing offices. They know what they are doing isn't illegal so who cares, right? I do. Hopefully something will change, for the better, soon.
|
| 05/31/2023 |
Yes |
|
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, we sold and closed on our home and the title company accidentally sent the wrong amount ( {$9200.00} instead of {$340000.00} ) to lender ( Loan depot ). They wired the amount to the payoff dept ; however, it was applied incorrectly to escrow and mortgage and not the principal without any notification to us or the title company.
I am closing on the new house so on XX/XX/2023, the new lender, is asking for document showing loan has been payoff, nevertheless this is when it was identified the title company did not send remainder of funds.
When I notified title company, I had both Loan depot rep and title company on three way discussing amount to send for payoff which was sent the same day. On XX/XX/XXXX, I called again to verify if wire was received. I spoke to XXXX, a customer service supervisor, and told me the payoff was short, I asked why, and he stated first monies that was wired was applied to mortgage and escrow and he has sent a request to correct it. However, it won't be fixed until Tuesday XX/XX/XXXX because of the XXXX Holiday.
Again, I called today and told, it is now short because of Loan Depot applying incorrectly. It has now been 4 day and still no resolution. No one has taken initiative and communicate to the right party in the cash department to resolve this.
Please help we are running out of time.
|
| 05/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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I recently purchased a house with LoanDepot.com LLC as my loan servicer. The transaction was closed on XX/XX/2021. As part of the closing, I prepaid {$4500.00} to LoanDepot for 6-month county property tax due on XX/XX/2021. My monthly contribution to an escrow account held by LoanDepot is {$780.00}, covering future property tax payments and home insurance premium.
In the week of XX/XX/2021, I started to enquire LoanDepot when they would settle my property tax payment. Later it turns out that LoanDepot made duplicated payments to the county, once from my escrow account on XX/XX/2021 of {$1100.00} and a second time from my prepayment. After deducting a duplicated tax payment of {$1100.00} from the original prepayment of {$4500.00}, LoanDepot deposited the remaining balance of {$3400.00} as an initial escrow deposit to my escrow account on XX/XX/2021.
As of today, XX/XX/2021, XXXX County, Washington, only posted one receipt of {$1100.00} on XX/XX/2021 ( receipt no. XXXX ). After several correspondence with LoanDepot, they admitted that they mismanaged my escrow funds and sent a duplicated tax payment. They claimed that they were communicating with XXXX County to seek a refund. There was no details of actions disclosed and there was no response from the county. LoanDepot kept emailing me postponing the deadline to solve the issue.
|
| 03/25/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
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After hurricane Ian in Florida, I have been offered help from Loan Depot Mortgage Company, stated that due to hurricane you can request help up to 3 months forbearance by phone call. After the three months they supposed to do evaluation and may add 3 months forbearance at the end of the mortgage term. And they requested from me to make sure I start making my payments after forbearance terms finished. As we got agreed that after the forbearance period, which was for XXXX, XXXX and XX/XX/2023. I did my payments on XXXX XXXX as we agreed. After I started receiving letters and calls saying that I am behind for my payments many times. I told them exactly what we were agreed to ; Loan Depot may put all forbearance period by the end of the mortgage terms, but before that they need to make an evaluation about my financial situation ; and as we got agreed that I started making my payments. Before they do any evaluation for my economic situation suddenly, I received an alert from credit agencies that Loan Depot reported as missing payment without mentioning about disaster forbearance and did dramatic damage on my credit report unethically. I sent them an e mail and wrote them this treatment is very unacceptable for hurricane victims. They are not following the terms that they mentioned after hurricane IAN. Never got any response from them.
|
| 12/05/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
On XX/XX/2021 my spouse and I attempted to refinance our home to pay down debt. I solicited Loan Depot. XXXX XXXX was the " loan originator '' I spoke with that got the process started. I explained to him that we had a very bad experience with a loan servicing company named " XXXX XXXX '' and that we did not with to do any type of business with them. XXXX XXXX promised me that Loan Depot would not sell our home loan, that Loan Depot would be our permanent servicing company going forward. In a three week period, there were three loan estimates that contained multiple errors. XXXX XXXX flat stopped returning my phone calls and failed to respond via email. Additionally, after I submitted proof that I am property tax exempt Loan Depot started coming up with excuses not to move forward ; they wanted thousands for an ESCROW account that included property taxes. After I submitted proof of tax exemption, Loan Depot then said they could not prove I paid my mortgage payments during the last year. Loan Depot charged me up front for a credit report that clearly depicts my loan payments were made. I also had to pay up front for a VA appraisal. When I finally fired Loan Depot, it took me several emails to get my appraisal from them. Also, I did attempt to change offices with Loan Depot but they refused to allow that ; called me " demanding ''.
|
| 11/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
My morgage was XXXX until XX/XX/2022, suddenly in XXXX they raised me to XXXX, arguing that they contacted my XXXX XXXX XXXX and the XXXX XXXX saying that they did not answer them, so they put me forced insurance, which increased my morgage payment, despite the fact that my townhouse had valid insurance.
I made the claim and they froze the payments until the problem with the insurance was fixed, it was on XX/XX/XXXX that the person told me that my late payments would not affect me nor would they charge me a late fee and that it would not affect my credit, which which was not true, since Loandepot reported that I had not paid my fees, when they were under investigation for the payment of escrow.
Check my bank accounts and my credit is too good XXXX now down to XXXX, which seems unfair to me since I was not to blame for all this, I think the problem lies in them not communicating with the relevant offices.
I talked to Loandepot managers but they refuse to help me fix it and say that they only reported it in XXXX, which is a lie, they already reported it since XXXX.
I ask you to help me since this company promised to fix it but they are not doing anything, and the injured party is me.
To finish and I will be able to show that since I did the refinancing I never had any delinquency or delay, which they can show with themselves.
|
| 10/07/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
We refinanced our mortgage with Loan Depot. At closing they collected XXXX for the XX/XX/XXXX property taxes. However, this a non-escrow refinance. They claimed that they must collect this outstanding tax to do the closing. Closing on XX/XX/XXXX. Taxes first due XX/XX/XXXX and there is no penalty until after XX/XX/XXXX. I recently call my tax office after I received the tax bill and it was for the full amount. They have no records of having any funds being applied to this account. I called servicing department who referred me to the Loan Depot Escrow Department and they sent me back to the servicing department. I spoke to a manager and they claim it was sent XX/XX/XXXX. I contacted the mortgage officer and he inquired with servicing department. After 5 days I recontacted him and he reiterated he reached out to the servicing department. Three more days past and I get an email from yet another Loan Depot department-Customer Care. They claim it was sent out " on or about XX/XX/XXXX '' .. That was closing day. On or about means they are not sure. They say if XXXX County, NC tax office has not received it I should contact the mortgage servicing officer. It is like a shell game. I do not see how one collects tax money before it is due and on a non-escrow account. They have no right to hold the money and ca n't explain where it is.
|
| 02/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Loan Depot ( XXXX XXXX ) has denied my husband and myself a loan based on discrimination practices. When applying for the mortgage loan we received pre-approval and was instructed by our bank that is suppose to be experts on mortgages to proceed with a flexible rate, knowing flexible rates are not very favorable because your monthly payment can change without notice. My husband and myself agreed. Now time to proceed to underwriting and we are instructed because we are no longer approved. When asked why they state we do not have the income. However, working in the most secure industry in the United States, the lender gets to tell us we do not have the income? While we know several caucasians who have less income, less reserved assets approved and close on XXXX home with no issues. In addition, our caucasian associates have filed bankruptcy within the last 3 years and was still able to close on a XXXX loan with no problem with unstable income. More importantly XXXX XXXX denied to live in redline areas because underwriters are denying XXXX XXXX the opportunity to live in redline areas. However, if we apply for a home in a minority less developed area we are approved instantly. This basically telling XXXX XXXX you can only purchase in certain areas to be approved. This has discouraged several XXXX XXXX from becoming homeowners.
|
| 10/03/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
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|
In XXXX oXXXX XXXX, Loan Depot indicated that my XXXX XXXX was short {$14000.00} for my property tax bill and that I would be required to pay an additional {$1300.00} per month to address the shortage on top of the XXXX that would be the new monthly tax payment escrowed going forward. I identified a discrepancy with my jurisdiction and in XX/XX/2022, my jurisdiction reissued a new tax bill clarifying that the tax obligation for the year would be only {$1800.00}. The jurisdiction acknowledged a credit that was available for overpayment of my tax obligation along with instructions for LoanDepot to collect the credit. LoanDepot has made no efforts to collect this credit to apply to the escrow account.
Since XX/XX/2022, Loan Depot has not accurately corrected the tax obligation and instead increased the amount due to address the escrow shortage. I have requested multiple tax and escrow analyses to be performed on the account, LoanDepot acknowledges their error in telephone conversations and refuses to adjust the monthly mortgage payment for XXXX and XXXX to correct this error. Moreover, despite the overpayments to the escrow account, LoanDepot continues to show an escrow shortage. The additional {$2500.00} per month being asked to pay despite my annual tax obligation being only {$1800.00} per year is egregious and predatory.
|
| 03/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
My wife and I went through Loan Depo for a refinance. Loan Depo choose XXXX XXXX to complete the appraisal process for XXXX XXXX XXXX We called to schedule an appraisal but were told by a representative from XXXX XXXX to go online and schedule. So we went online to schedule the appraisal but weeks went by before we heard back from anyone to confirm the appraisal date and time. we had to call XXXX XXXX many several times and still no response from the appraiser or when the appraisal would take place. Finally, the Lender contacted XXXX XXXX, and we contact a supervisor to get a response. Finally, we heard back from the appraiser. The appraisal was scheduled in two days and completed on XX/XX/2022. Two days before the appraisal deadline was set to expire per Loan Depo. The appraisal come back weeks later and we found many inconsistent issues with the report. So we contacted the appraisal company and asked the representative to ask the appraiser to answer some of the concerns we had just to understand why he used the information on the reports as he did since the report did not provide detail. As well as, to understand and get clarity. We again have no response. So we drafted a letter of our concerns and sent that to Loan Depo. Loan Depo put in a request to XXXX XXXX and the appraiser did not address any of our concerns.
|
| 03/11/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
loan with LoanDepotDBAIMortgage this company rip me off XXXX basis points. charged {$7100.00}. on a {$200000.00} loan amount.
They make you sign disclosures when you meet with loan officer XXXX XXXX XXXX XXXX XXXX XXXX ) who explains to you so fast turning the pages so that you have no time to read every detail. He explained you will not pay anything out of pocket for closing costs, that the builder 's credit would be to pay all closing costs. At closing I ended up paying over {$5000.00} out of pocket as they came up with new figures and they gave me no opportunity to reject. How can you believe that {$5000.00} from mortgage company and {$12.00}, XXXX from builder were not sufficient to pay closing costs? They got the {$5000.00} from increasing the interest rate .5 %. They advertise that you will get {$5000.00} rebate if you get a loan with them. It turns out that they do n't give you anything but they get it from you by increasing the rate to create a rebate. In turn you end up paying for it but they do not explain it. This is how they rip off people who do n't know the intricacies. unaceptable!
Also they rip you off by using their own services for Credit report {$65.00} when in fact a credit report cost is {$15.00}, and Appraisals without giving us a receipt of what it costs them. This should be against the law.
|
| 02/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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I refinanced my loan on XX/XX/XXXX with Loan Depot. At closing, Loan Depot determined that I do not need a separate home owner 's insurance since my HOA provided coverage. Then, I received a letter from Loan Depot dated XX/XX/XXXX ( two months after closing ), that if I do not provide proof of home owner 's insurance, I will be forced to pay theirs. That I did not need my own separate home owner 's insurance is confirmed in an email with my loan processor XXXX XXXX on XX/XX/XXXX, and later further confirmed by the customer service associate, XXXX XXXX in an email on XX/XX/XXXX. Regardless, I got home owner 's insurance starting XX/XX/XXXX. Now Loan Depot is charging me {$290.00} for the gap period in which I did not have my own separate insurance, including the time frame before they even said I need insurance. They are charging me their own insurance rate between XX/XX/XXXX and XX/XX/XXXX. I discussed with them already that they can not backdate insurance as I was not covered by their insurance then. However, they maintain that this is their resolution. An agent named XXXX XXXX called me today to state that its because my Master HOA Policy does not include the phrase " Walls in to original specifications including improvements and betterments. '' I told her it does ( to which she says she can not verify herself ).
|
| 11/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
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My loan experience has been awful. While that is one thing, it has now cost me money out of my own pocket so I felt the need to formalize my complaints.
From day 1, I made it clear my cashout refinance needed to close early to mid XXXX. I literally followed up every day with the LO or Processor to ensure this happened. I was never once told this would not happen, but it felt like we were moving slow. Then, the day for closing, when I finally reviewed my documents, I noticed they had the wrong property address on the CD ( embarrassing considering they had an appraisal completed ) and did not have a deed to add my wife to title ( which was told to both the LO XXXX and Processor XXXX ). This delayed closing another week. I escalated to a manager ( XXXX ) and was essentially told this timeline is completely normal.
Fast forward to the day of closing and I'm notified that my funds will be available in 10-15 days. I asked why it was more than 4 ( 3 days to rescind ) and was again told this is normal because they're busy. At that point, I had to take a loan out against my 401k to pay for the trip we had already scheduled as a family. Good thing I did! We are now two weeks since " funding '' and I still don't have my money. I don't even know what it means for a loan to " fund '' when I don't actually receive any funds.
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| 06/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
Older American |
|
Two years in a row, LoanDepot has sent me notices saying that my homeowners hazard insurance policy is about to expire. My policy is in effect and paid up, and has never lapsed. The policy is through XXXX XXXX XXXX a company that uses modern information technology. Yet, according to loanDepot, they claim to have reached out to my insurance company and have been unsuccessful in obtaining a renewal or replacement policy.
They provide a website URL for entering my policy information, but the website doesn't work on my XXXX. It does work on a desktop computer. Why would this be? I'm a XXXX XXXX who has built applications that run both on phones and tablets and desktop computers. It's not rocket science, which leads me to think they are deliberately creating hurdles for their own benefit.
I have stayed on top of this, both last year and this, but I'm concerned about what LoanDepot might do if I happened to miss this notice, which arrives in my mailbox along with other notices from them, the majority of which are promotional in nature.
If the consequences of not answering their request for proof of insurance were to charge me for a policy of their choosing, that would be a nice source of revenue for them. My suspicion is that they are preying on individuals who are not paying close attention, purely for profit.
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| 02/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I am trying to get an answer about my escrow account.
I called and spoke to an individual who said my escrow account was negative.
They said my escrow was only funded with {$2700.00} ( line g on my respa ), however, for line f on my respa with the prepaids, it was $ XXXX- this money is missing! They have no record of it even though it is in my closing documents and I paid it.
I tried to talk to a supervisor. They called when I had a medical need and I could not talk. I asked them to call back in a half hour and they did not. Its been all day now.
I would also like to close my escrow account due to this mismanagement. I was told I was eligible as of XX/XX/2021. I just wanted to get the funds settled because loan depot lost {$5200.00} in funds.
My escrow account is showing an escrow advance of $ XXXX- this further adds to confusion and missing money.
I asked for a detailed statement of my escrow- the representative said its online. But online doesnt show all the transactions. They told me they dont issue them, until I pressed and asked- then they said they would email it in 3 days. Still waiting for this statement.
Also I have two tax appraisal districts- they said on the chat {$3200.00} ( school taxes ) but we also have {$1900.00} in local county taxes. The chat agent didnt say if this was paid.
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| 04/26/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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|
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Web |
Servicemember |
|
On XX/XX/XXXX I applied for a home equity loan ( loan # XXXX ) with loandepot.com, ( NMLS # XXXX ) Overnight, I changed my mind because I wasn't comfortable with the terms and on the morning of XX/XX/XXXX, I sent a text message to the loan officer informing her of my intent to withdraw my loan application and cancel the loan. Loandepot.com charged my credit card ( initially with my approval ) {$490.00} for an appraisal fee on XX/XX/XXXX and {$22.00} for a credit report on XX/XX/XXXX. Both of these fees were charged after I canceled the loan. I was told the charges would be refunded, since the services had not been performed. I followed up on XXXX asking again for the refund. The loan officer never responded to my text messages, emails or phone calls. I called Production Manager XXXX XXXX during this time period to ask for a refund and he assured me it would be processed. The original loan officer contacted me on XX/XX/XXXX and said the refund would take approximately 14 days to process. At this point it was already past 14 days since cancellation but she said to give it another XXXX days. Now it's been 27 days since I cancelled the loan application and I still haven't been refunded those fees. The original loan officer ( XXXX XXXX XXXX # XXXX ), nor her Production Manager, XXXX XXXX have returned my calls.
|
| 02/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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I was approved for a XXXX XXXX loan modification and had payments due in XX/XX/XXXX., XX/XX/XXXX, and XX/XX/2018. When I called to make the first payment on XX/XX/XXXX ( I had until the last day of the month ) they informed me my house had been sold in foreclosure to XXXX XXXX. I have been battling this with both Loan Depot and with XXXX XXXX ever since XX/XX/XXXX. and have been told numerous times that it was Loan Depot 's fault for not advising the foreclosure dept. They passed me off to different agents this entire time where I would have to explain the situation all over again. They sent out company wide emails while I was one the phone explaining that it was a wrongful foreclosure but nothing has come of it. XX/XX/XXXX XXXX XXXX sold my house to a renovation company and I have just received my 10 day notice to vacate.
I've learned this is called Double-tracking and it is illegal. I can not find any attorney to help me for some reason. I will fight this till they kick me out of my home but this is my daughter 's home. She was born here. She is XXXX years old. I had $ XXXX in equity in the home but lost my business and had trouble making payments. I though this Flex Mod. was my saving grace and it ended up being the hardest thing I've ever dealt with in my life. Whoever reads this, I need help please
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| 12/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
My wife and I applied for a refinance of our current mortgage with Loan Depot in early XXXX. XXXX XXXX was my contact in the beginning and I answered ALL of his questions. After XXXX hard credit inquiries in 33 days, including XXXX in one day, I was told they could not refinance because I had over XXXX acres and had acquired an equity loan several years ago which I paid in full. They NEVER asked me the acreage or if I had ever had an equity loan.If they had ask these questions initially the loan process would have never started and there would not have been XXXX hard inquiries on my credit report. I asked them to remove at least XXXX of the the credit inquiries, if not all of them, since they failed to ask the proper questions and they refused! Also I received a letter of Adverse Action Notification which stated that I had over XXXX acres, said nothing about the equity loan but said that the " value of Type of Collateral not Sufficient ''. The loan request amount was {$110000.00} but the appraisal was {$230000.00}! The insufficient collateral statement is totally false!
My goal is to get these credit inquiries removed. If Loan Depot had done their job properly and efficiently this 45 day process and all the credit inquiries would not have been necessary.
Regards, XXXX XXXX XXXX XXXX XXXX, Texas XXXX
|
| 12/16/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American, Servicemember |
|
Was contacted by XXXX XXXX at Loan Depot to refinance our house with a lower interest rate for our VA home loan. We discussed the amount of consumer debt we had that was being handled by XXXX XXXX. XXXX XXXX said we could solve that. So we applied and everything went well and we discussed making sure that we had the right amounts as some of them have been paid off and/or in the process of being paid off through XXXX XXXX. No problem that will be done. After closing the closing company sent us the checks made out to all the creditors and not with XXXX XXXX as we had been told. No one even called from the loan dept even after I had mentioned about our discussion. Now I am in the 4th month trying to solve this issue with XXXX XXXX XXXX loan originator at Loan Depot. It appears to me she is putting me off with XXXX of money that need to pay some to XXXX law and the rest to us. How long should a consumer wait when you have been up front with people? I am current on this loan and all my debts. I would like this issue resolved. I told XXXX XXXX I was n't going through another month. I have even called her boss. I guess I need to call her bosses boss. Her bosses number is XXXX the subject on my email string is Documentation Request Case ID # XXXX. our loan number is or was Your loanDepot Loan Documents-XXXX
|
| 01/20/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
RE : CFPB COMPLAINT # XXXX AND XXXX LoanDepot responded to both these complaints with misinformation. I was told by their employees that when I was ready to come out of forbearance to call them before the end of the month I was coming out. Since I wanted to end it at the end of XXXX 2021, U called them on XX/XX/2021 and informed them that I was going to leave forbearance at the end of the month. They decided to make the date XX/XX/2021 instead of XX/XX/2021. Some of their documents use both dates. The other issue I have is that in their response they told me underwriting never reviewed my application due to their oversight and now I will need to reapply with a new application. When I call and speak to their reps on the phone, I am told all I need are a few more documents ( bank statements and an HOA letter ). They told me I do not need a new application. Who am I to believe? It has been almost three months of inaction on their part and now this misinformation. No one knows what is going on. In their letters they say they are there to help in times of need, is this the kind of help they deliver to their customers in times of need??? I feel that their inaction and cover-ups need to be looked into. I know they are a large company but they need to do what they promised and help us through this crisis.
|
| 06/08/2015 |
Yes |
|
- Application, originator, mortgage broker
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|
Web |
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I applied for a loan to have a house built in XXXX 2015, i went threw the whole process and did everything i was suppose to do as far as what was needed from me and what i needed to have at closing. I gave lender all my information that was passed on to the processor and the underwriter. I was notified that my loan was approved but the processor sent me special conditions that i needed to do before i close. i provided everything that was asked of me on the special condition report, but when it was time for me to close, i was informed i was unable to because they could not use my sons XXXX XXXX check that was apart of my income. The company had my file for 4 months and waited to tell me this at the very end after XXXX missed closing dates. I gave my 30 day notice were i was living, moved out my house based on closing date, went homeless for 8 days now with XXXX people in my household. I had to pay for a XXXX truck and keep my furniture in there waiting around on them to close me. After 4 long days I had to return the XXXX and put my furniture in XXXX storages because i have alot of things. They have cost me alot of money, and stress ( XXXX ) on me and my family. They also made me close XXXX credit cards out 3 weeks ago when i was orginally suppose to close and know my score is going to drop hard.
|
| 09/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
I had closed a mortgage refinance with Loandepot in XXXX. The Closing disclosure at the time of the loan closing is dated XX/XX/XXXX. The amount due from the borrower was {$1300.00}.
On XX/XX/XXXX, I received another Closing Disclosure from Loandepot with all terms of the loan the same as before, but the amount due from the borrower was {$1000.00}. I assumed that the company has made a mistake in the Disclosure earlier and they would send me a credit for ( {$1300.00} - {$1000.00} ) = {$22000.00}.
I contacted the loan contacts and asked them why a new Disclosure was sent to me. List of contacts I contacted is below. I also called Customer Service and inquired about the new Disclosure. It has been 2 months since I raised the questions but have not heard any clear answer from them. I am not sure now which Disclosure is the correct one, and whether the company has made any other mistakes while processing my loan. Would appreciate any help.
XXXX XXXX Licensed Lending Officer NMLS # XXXX Direct ( XXXX ) XXXX Toll Free ( XXXX ) XXXX Fax ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account Manager NMLS # XXXX Direct ( XXXX ) XXXX Toll Free ( XXXX ) XXXX Fax ( XXXX ) XXXX XXXX XXXX XXXX XXXXXXXX XXXX Processing Manager Direct XXXX XXXX ) XXXX Toll Free ( XXXX ) XXXX Fax ( XXXX ) XXXX XXXX XXXX XXXX
|
| 08/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/XXXX I inquired about a refinance loan with Loan Depot. I own a condominium in a flood zone and have learned that most lenders wo n't approve a loan unless the HOA has a master flood policy. Mine does not. I specifically told the loan agent that I was not interested in beginning the application process unless I was assured that the lack of the master flood policy would not be an issue. On Sunday XX/XX/XXXX I received an email from LoanDepot thanking me for my application and advising me that my disclosures were available. That afternoon I forwarded the email to the loan agent reminding him that I was n't interested in an application unless I could be assured that flood insurance was not an issue. On Monday XX/XX/XXXX the loan agent forwarded me an email the Director of Transactional Management issued on XX/XX/XXXX stating hat they could not accept a loan with me because the HOA did not have sufficient coverage. I acknowledged receipt.
On XX/XX/XXXX I received a package in the mail containing a fully completed application with all my financial history and credit reports from the three bureaus. I did not authorize any of this. I was shocked and furious that my sensitive financial information was floating through the U.S. postal service and that my credit was pulled without my approval.
|
| 09/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
In early XX/XX/2021, I paid home appraisal fee to Loan Depot and received loan estimations on XX/XX/XXXX and XX/XX/XXXX with total service cost ( A + B +C ) {$3300.00} and {$3400.00}, respectively. Loan Depot did not close the case without any reason. On XX/XX/2021, Loan Depot sent me another loan estimation with total service cost {$4300.00}. On XX/XX/2021. Loan depot sent me final loan estimation with total service cost {$5200.00}. Loan Depot increased total service fee {$1800.00} without any reason.
Although I submitted all of required documents at least 7 days before due days, Loan Depot never kept their promise and raised service fee 4 times.
Due to Loan Depot 's illegal behavior, I decided to apply loan from another company ( XXXX XXXX XXXX ). On XX/XX/2021, XXXX XXXX XXXX asked Loan Depot to transfer my home appraisal report ( I have paid fee ). XXXX XXXX XXXX and I have emailed this request 4 times and 3 times, respectively. After 21 days, Loan Depot still did not transfer the report. On XX/XX/2021, Loan Depot manager XXXX XXXX emailed that he had asked Transfers to do the task and would need 3 days. After 15 days of XXXX ' promise, Loan Depot did not fulfill the task.
I have attached 4 Loan Depot Loan estimation with service fees {$3300.00}, {$3400.00}, {$4300.00}, {$5200.00}
|
| 11/19/2018 |
Yes |
|
|
|
Web |
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|
I applied for refinancing with Loan Depot and after considerable discussions of numbers, agreed to accept their refinancing offer to consolidate my first and second mortgages. The loan was closed on XX/XX/2018. My Truth in Lending Statement listed all appropriate charges including a shortfall in my escrow account with my primary mortgage holder. I did not resend the loan within the three day window available to me. On XXXX the XXXX I received a phone call from XXXX XXXX with Loan Depot saying that their closing documents were incorrect and demanded an additional {$1900.00} from me. XXXX was threatening telling me that I need to beg, borrow or charge the amount he said was outstanding if I did not pay this amount of money he threatened to " UNWIND '' the transaction in its entirety. When I asked him what exactly " UNWIND '' meant, he said he would go talk with his supervisor. I waited for his return call and ended up having to call him again today XX/XX/18. He advised me that his supervisor said that they would begin unwinding the transaction. I have checked with my second mortgage holder and the loan has been paid in full. In addition there were credit cards and other debt that was paid off with the proceeds. My primary has not been paid, is now delinquent and incurring late charges.
|
| 03/11/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
I am registering a complaint against Loan Depot for using a bait and switch tactic. I started my process with Loan Depot in late XXXX and submitted an application in early XXXX. I negotiated a lender concession with XXXX XXXX in the amount of {$1300.00}. I started submitting information to the lender as requested. In late XXXX, I tried to make contact with XXXX for over a week with no response. Then in early XXXX, I receive a loan decline for lack of information. I finally was able to speak with XXXX who indicated that they had to send the decline because the underwriter wanted more information. He told me the rate fees are still good. I supplied XXXX with information requested, however they kept asking for more documents every week. Finally, in early XXXX they said we have an approval if I take the property out of my XXXX. I indicated that was fine. Several weeks go by and every few days I call to see when they will get documents to the title company. Finally they send the docs out for signing. When I review settlement statement I notice the lender credit of {$1300.00} is not on the sheet. I speak with XXXX and says the loan took to long and your lock expired. They dragged their feet in hoping I would overlook the higher charges. I notice on XXXX reviews this is a common practice.
|
| 08/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our loan is through Loan Depot 's XXXX Branch and started end of XX/XX/2018. I attempted to pay my first payment on roughly XX/XX/XXXX by check as directed, however the check had not cleared by XX/XX/XXXX. I worked with Loan Depot and they had no idea why it hadn't cleared and then attempted to make a payment over the phone, however i could not make the payment over the phone. After spending more time running around with them, they finally figured out they had changed my loan number and that is why i couldn't pay my mortgage. I then called in to pay my mortgage on XX/XX/XXXX, they then cashed the check i sent 4 weeks prior on XX/XX/XXXX. I contacted them and said this XXXX, you took two payments, you owe me 1 payment back. They called me on XX/XX/XXXX the day my second payment was due to tell me they had sent me a check for the mortgage payment they stole in XXXX. This check was lost and i requested a new check on XX/XX/XXXX. I have been contacting Loan Depot for the past 3 weeks now about the replacement check and no one can tell me anything. This company has stolen roughly {$2600.00} from me and is unable to provide me the funds they stole back. I've wasted weeks now trying to get my money back but am getting no where. I need help getting what is rightfully mine from this company.
|
| 03/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I applied for a mortgage loan with Loan Depot. I have a series of e-mails with Loan Depot 's representative assuring me that the payments could be made bi-weekly. After closing, Loan Depot is unable to set-up bi-weekly payments. I was first told it would be a few weeks, then up to 90 days, and today, speaking with Loan Depot 's VP, Customer Experience, XXXX XXXX, I was told that she could not give me an outside date for when Loan Depot would be able to set-up bi-weekly payments. Loan Depot 's voice mail system states that correspondence is monitored, but VP XXXX is not able to access historical emails or phone messages. I was required to send her the correspondence with her company. Her resolution was that she could apologize to me and better train her staff to provide non-fraudulent information. She also advised that although her title is VP, she is the highest officer at Loan Depot who can be reached by the public/customers. All of the President 's correspondence is funneled to her. She could not resolve the misrepresentation made in multiple emails by the employees of Loan Depot. Loan Depot 's voice mail message states " we strive to provide the best possible customer experience ''. This is not what I have have experienced. I would never do business again with this organization.
|
| 05/03/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
I made an inquiry at XXXX XXXX regarding a home equity loan. I received a call from Loan Depot and the very first thing I said to them was that I am NOT interested in refinancing my home ; I am only interested in home equity loans. The initial caller assured me that such an option is available and then transferred me to XXXX XXXX. I AGAIN told XXXX XXXX that I am not interested in refinancing, and that I am only looking for home equity loans. He again assured me that this was an option. During the interview process he asked me what my current first mortgage loan interest rate is. When I told him, he said he thinks he can match that, so once again, I told him I am not interested. He said " that 's fine '' and continued with the process. After giving him all of my information and allowing him to make a hard inquiry on my credit, he comes back and says that he has this " great refinancing offer available ''. When I again remind him that I have no interest in refinancing, and that I ONLY want a home equity loan, he then tells me that option is not available. I feel XXXX XXXX deliberately led me on to try to sell me a home refinance loan, knowing full well that a home equity loan would not be available to me, even though I repeated told him that I was not interested in a refinance loan.
|
| 02/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I originally applied for a mortgage with Loan Depot in XXXX. On XX/XX/XXXX, my wife and I selected out of the following 2 options, 1 ) no cash out refinance@ 2.85 % interest fixed 30 year, 2 ) cash out ( approx {$18.00} ) refinance@ 2.99 % 30 year fixed. We selected the 2nd option ( cash out ) and signed all the documents in ink on XXXX XXXX XXXX. The next process took a very long time due to several mistakes on the part of loan depot and their selection of what needed to be signed in ink and what what appropriate electronically.
My former mortgage with XXXX XXXX XXXX was paid off by loan depot on XX/XX/XXXX. However, the cash out portion was never funded by Loan Depot. I still have no received any sort of answer on how this is being funded ( direct deposit, check, etc. ) or an estimated date as to when. I have been contacting all of my contacts and customer service with Loan depot literally daily. I received a mortgage statement on XX/XX/XXXX for a payment due on the loan as per the terms I laid out in option 2.
So to recap, my refinance has not been fully funded and yet Loan Depot is charging me interest on this remaining amount not yet funded and they will not return any correspondence.
I certainly hope you can help me get to an equitable solution with these people.
|
| 11/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I started the re fi loan process with Loan Depot and the person I initially spoke to was XXXX XXXX ( Licensed Lending officer ) who took my information told me I would be able to qualify. I then scanned and emailed all necessary documents to him. This process started on XXXX XXXX.
Then I get a call from XXXX XXXX ( XXXX Incubation Manager ) and she was very professional and explained the process and if I had any questions to please contact her.
On XX/XX/XXXX, I started another correspondence with XXXX XXXX, Senior account Manager who is requesting more documents which I emailed. She then tells me that I need to do a profit and loss statement. I told her I am a sub contractor and don't own a business and I use a 1099. She said a contractor is self employed and she said to look on XXXX profit and loss samples and complete one. Without this the loan could not move forward. I have never had to do anything like this for a refi. I am guessing this is just another attempt at bait and switch tactics. I am asking for the reimbursement of the {$21.00} fee for credit report and emailing and scanning fees from XXXX which amounted to {$34.00}. I told XXXX XXXX to have XXXX XXXX call me on XX/XX/XXXX and I will address my concerns to her, I have not heard from anyone from Loan Depot yet.
|
| 08/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have been receiving at least 4 to 8 call a day from the Loan Depot that are completely unsolicited considering I have not tried to apply for a Mortgage from any company much less this one.
I have returned calls to this company at least 3 times a week for over a month now and have ask them each time to stop calling me. I have spoken with multiple supervisors and various other employees at this company to ask them to stop calling me with no success.
I have been given a variety of numbers to call back if I continue to receive these harassing phone calls.
XXXX is the number left in their message to return a call or be removed from their list.
XXXX is the next number I have been given to call back an speak with " XXXX '', who apparently was not a supervisor and didnot follow through with his promise to remove me from their list.
Today I was given yet another number XXXX " XXXX XXXX '' who yet again has promised me that my name would be removed, only to receive a call less than 10 minutes later from this company yet again.
I feel that is company should be fined to the fullest extent of the law, as their best practice appears to be to continually harass people with unwanted calls regardless of being on a record line and being ask multiple times to stop these unwanted calls.
|
| 07/22/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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We spent four hours on the phone Tuesday XX/XX/XXXX to get the conditional approval so there wont be an issue. The loan officer is literally the most incompetent person Ive ever spoken to. I had uploaded income documents to the portal and he never checked it, only used documents I had emailed him which was half of our income. Didnt input our assets or savings account so the file showed we were $ XXXX short for cash to close, and didnt send us the conditions from the XXXX that needed to be cleared. Just told us it was suspended. I called my bank and gave them proof of assets and additional income on Wednesday via email and the portal and confirmed receipt. The conditions were cleared and file went back to XXXX. I dont understand why the process is so difficult for them to grasp that time is of the essence but theyre doing a disservice to everyone involved. We are now at risk of being sued by the seller and forced to close, but we want to close with a loan and not in court. We were granted prepossession of the property on XXXX and contract closing was XX/XX/XXXX. Its not XX/XX/XXXX and we have extended our rate lock and closing twice, with no end in sight. The lender is refusing to answer emails, calls, or texts, and only states the file is in XXXX review when we berate him.
|
| 10/30/2020 |
Yes |
|
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Web |
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My son has been working with Loan Depot on his FHA loan. Today he was supposed to go to closing on XX/XX/20 at XXXX. On XX/XX/20, he received is closing disclosure, and was asked by his loan officer for some documents he needed to submit by XX/XX/20. On XX/XX/20, I received a call from the loan XXXX, XXXX XXXX, who stated the closing cost was double the amount on the Closing disclosure he received. I immediately called the loan officer to express my confusion. She informed me she would look into it and call me back. Later that evening, she stated they had to redo the structure of his loan because XXXX doubled all of the numbers on his loan. On XX/XX/20, I was asked to send over a copy of my banking information, my retirement account information because I am the gift giver for my son 's closing cost. Today at XXXX in the morning, I was asked to send over another statement because Loan Depot could not find where I made a deposit for his Earnest Deposit I gave him. at XXXX on XX/XX/20, one hour before his closing time and date, we are still waiting on the closing documents and was informed he may not close today because the underwriter hasn't sent over the documents.
I called the XXXX XXXX, XXXX XXXX several times today and he has not returned my call.
This is ridiculous.
|
| 12/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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In mid XX/XX/2020 I began a refinance of a property I own in XXXX with Loan Depot The agent who has an office only 4 doors down on the Peninsula of XXXX XXXX was helpful to get the re-finance started.
Not long after that problems started as they constantly asked the same questions.
Since then it has been a descending nightmare I know they are busy and " everyone is refinancing '' however it has now been 9 months and this still has not gone through. I have tried to work up to higher management positions, however I am still getting the same run around. Its back and forth with the same documentation and its always " Close to approval ''.
Now over 9 months of my time wasted with over 400 emails back and forth.
I can appreciate things are busy, but no one is getting back to me.
The service is abysmal and they are holding me hostage because of all of the time I've already invested in this process.
This re-finance is for only XXXX and the property is worth a XXXX.
It should be a very easy discussion and decision.
I am desperate for someone to take an hour out of their day and pick up the phone and coordinate this between me and an underwriter.
XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX could not find the time to pick up the issue and run with it.
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| 01/10/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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Tried to refinance my mortgage with Loan Depot. Locked in at XXXX %. Provided all the information they required.Refinancing XXXX % of the value of my home. Have a XXXX credit history with no problems. They kept delaying the process by asking for the same materials and told me I lost my lock in rate. When I told them I would not proceed with the loan they agreed to extend the lock in at XXXX sent me my closing statement and added {$1200.00} for XXXX contacting my mortgage company to find out the payoff, they said I would close in XXXX days.I contacted them XXXX week later to find out what was taking so long and they told me I had a lien on my property.Spent all morning trying to find out what lien could be on the property downtown at the deeds office. They said mortgage company was trying to pull a fast XXXX and gave me stamped papers saying no liens were on my property.I faxed papers to loan depot and did not hear back until I called them.I was transferred to another person who explained the loan would go through but at a higher interest rate. My whole experience with loan depot took over XXXX months. I missed out on XXXX % interest rate and was out {$450.00} for my appraisal. I would hope someone could put them out of business so the ca n't cheat homeowners anymore.
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| 08/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I did an online application. I received 3 phone calls from loan depot saying to call them. They received my application. I called them back. The loan assistant verified some info and put me thru to the licensed loan officer. He said that he could not do a loan for me. " The system wont even give me pricing '' there is nothing for you '' cant get pricing. He said i have 78 % loan to value. I asked he how he got 78 % its much lower then that ( loan amount $ XXXX value $ XXXX. ) He said oh! Oh! Lets see, at a 59 ltv. On 30 year fixed would not lower your rate. I said well what would it be.. he said im thinking it would not make sense. I said, what would the rate be? He said 4.250 % ( im currently at 5 % ). On a 30 year ( my lender has put mine to 43 years ) AND he says at the 4.25 % it will cost you 2.25 points. So its going to cost you {$7500.00} to do a loan. ( He was discouraging me so much that it was clear he did not care about XXXX. And was denying me the same financial assistance of a person that has a XXXX, XXXX, XXXX credit score. Certainly appeared that way. So i said, ok lets do it! He says, what? I said again lets do it! He was silent. I said to him after the moment of silence, i said : you dont want to do this loan, do you? Ahhhh ... and we ended the call.
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| 06/14/2021 |
Yes |
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Web |
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I was instructed today, XX/XX/XXXX by a Loandepot representative to submit a compliant to the credit bureaus regarding Loandepot because this was my 6th time research out to them to have my mortgage loan state close on my credit reports because it has my debt to ratio very high.
Please note that Loandepot was paid in full on XX/XX/XXXX and I'm not understanding why it is taking Loandepot so long to change the status of my old loan with them from open to close.
It been 6 months since I've been a customer with my current mortgage company : XXXX.
I would greatly appreciate any assistance/help that you could provide on my behalf to get this mortgage company to comply with my request.
I've included below one of my request to Loandepot back in XX/XX/XXXX to have this matter resolve.
-- -- -Original Message -- -- - From : Customer Service XXXX To : xxxxxxxxxxxxxx Sent : Sun, XX/XX/XXXX XXXX XXXX Subject : Inquiry auto-reply We are in receipt of your inquiry and will respond in the order of receiving.
Sincerely, Email Support AS OF TODAY SUNDAY XX/XX/XXXX LOANDEPOT STILL HAVE MY ACCOUNT AS OPEN. This is my 2nd TIME REQUESTING THAT YOU CLOSE THIS ACCOUNT BECAUSE ITS HAVING MY DEBT TO RATIO OFF!!!!! THIS IS THE XXXX MONTH THAT I HAVENT BEEN A CUSTOMER WITH YALL.
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| 04/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for mortgage, and received commitment with conditions on XXXX. My mortgage agent requested all outstanding conditions, and I provided in timely manner. 3 days before my closing I received denial letter from bank ( last week ). The reason for denial is " applications is incomplete. '' There were absolutely no reason for this decision. All documentation were submitted by my mortgage broker in time, and accepted by bank underwriter. The bank took 2.5 month to process application with approved commitment with conditions ( which were timely submitted ) and sent me denial letter 3 days before my closing day. I don't have time to get another mortgage, and because I can loose my down payment, I am applying for private lander mortgage at 12 % interest, since I have no time to find appropriate mortgage bank and reapply for mortgage loan with 3 % interest, which I suppose to get from Loan Depot. This is unprofessional practice, and also very dangerous, because consumers received late unreasonable denial, and there is no time to fix the issue and get new loan from different bank. I am loosing a lot of money now because I have to pay 12 % mortgage interest for at least 6 month and only after 6 month I can refinance my mortgage again for a fair rate without penalties.
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| 08/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Currently in a process of a getting a new construction townhouse being built. The builder has a rule of being pre-approved with their preferred lender which we did. The townhouse we are buying will not be 100 % built until XX/XX/2023 ( estimate ). There are some rules on having a mortgage application within 21 days of the purchase agreement, but we have already been pre-approved with the lender, credit has also been pulled. There has been no communication in regards to this matter.
When I mentioned to the mortgage loan officer about the timeline of the loan is so far out, and why is he pressuring us on submitting the mortgage application along with locking down interest rates ; loan officer did not attempt on answering the questions..
While I was asking about what to expect if prior to closing the mortgage, we decided to switch to another lender due to more competitive rates. The loan officer said, " if you will be switching a lender, then I am not going to waste energy and labor on this loan ''.
The conversation and communications we had with this loan officer is very unprofessional, and he may have sent us someone else 's loan estimates.
I have reached out to my agent, and have her see if there's a way the builder can assign us a new mortgage loan officer.
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| 12/31/2021 |
Yes |
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- Trouble during payment process
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Web |
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We refinanced a mortgage that was previously financed with Loan Depot. Loan Depot was paid off on XX/XX/XXXX. We have an escrow balance of approximately {$3900.00} that we have not received back from Loan Depot and have been waiting for almost 45 days!
I have reached out to Loan Depot and all I have gotten was excuses. They said they had returned mail ( untrue as I updated the address with them on XX/XX/XXXX and called and confirmed this address ).
In addition, I have asked for a statement of all transactions during the loan ( just over 6 months ). They said they couldnt send me anything like that but they could email me the information. I received an email that looked like a suspicious email. It was difficult to open the link but once I did it contained nothing I was looking for.
To date, all I have received are excuses. They have told me for several days they will verify that we havent cashed the check. They know very well we havent as it has never been sent to us!
I am now going to be gone from home for two weeks, which means yet more delays in me getting my funds.
At this point, I would like them to wire the funds along with late fees and interest. Also, I am still waiting on a statement of the account ( I dont even know the exact payoff amount! ).
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| 02/17/2021 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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In XXXX of XXXX, our household refinanced our mortgage with LoanDepot. On XX/XX/XXXX, we signed up for automatic payments, and received confirmation that we were enrolled in automatic payments. On XX/XX/XXXX, I was made aware that automatic payments had not been applied, and that our credit had been negatively impacted by this. At that time, we had received no communication from LoanDepot, either in snail mail ( our first communication from them about a " past due '' debt arrived in XXXX of XXXX ) or electronically. On XX/XX/XXXX, I emailed XXXX XXXX, our representative for the loan refinance, and also disputed the report with the three credit reporting agencies. The research department then contacted me, and asked me to write and fax a letter in, which I did that day XXXX XX/XX/XXXX XXXX, and the fax was confirmed to have gone through at XXXX XXXX XXXX. As of XX/XX/XXXX, my credit score had dropped 71 points due to these shenanigans. As of XX/XX/XXXX, not only had things not been fixed, but gotten worse. I contacted XXXX again, who messaged the team, who sent a generic response about the dates and amounts paid ( getting them incorrect ), but not acknowledging the basic problem, which was that they had unenrolled us from automatic payments without notifying us.
|
| 12/18/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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I request a refinance with the loan company that I am already with. Loan Depot-XXXX XXXX team. First, I inform him that I owe XXXX, I think, and he stated, let us make it a little high to be safe, and they will get the real amount when they request it from there company, and if it is lower, we will get at the at final workup sheet. The Rate lock ( 60 Days ) Agreement was on XX/XX/2020 2.375 %, an origination charge 0.286 % of loan Amount ( Point ) {$1300.00}, {$1300.00}. Loan Amount $ XXXXLoan Term : 360, Loan Purpose : No cash Out Refi. Loan Product : VA IRRRl Fixed 30 years. Loan Type : VA. Lock Expiration Date : XX/XX/2020 terms were extended to XX/XX/2020. Borrower sign on XX/XX/2020. New Account number : XXXX. The payment was made on the old account:XXXX balance now is ruffly {$470000.00} and sent paid before closing. I would get it back ; he rolled it over, and he got that monies. Then on XX/XX/2020, I received Maryland Loan Commitment, XX/XX/XXXXLoan # XXXX Lender : LoanDepot.Com, LLC. Borrower ( s ) : XXXX XXXX XXXX. Property Address : XXXX XXXX XXXXXX/XX/XXXXXXXX, XXXX XXXX. Loan Term : 360. Principal Loan Amount : {$480000.00}. Type of Mortgage : VAXXXX Interest Rate : Fixed:2.375 % Adjustable Initial Rate : N/A Points:0.286 % Md.Code Ann., Law SS12
|
| 11/12/2021 |
Yes |
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- Trouble during payment process
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|
Web |
Servicemember |
|
I had some XXXX XXXX and my family member also got sick with XXXX XXXX.. I asked if we could a deferment. The mortgage company told me I could go 6 months to a year with no problem that the president signed a program to help families with XXXX XXXX and its no problem. They called it a forbearance. I was so delighted they would work with me. Since the beginning they have harrased me. I'm XXXX XXXX XXXX veteran and my income is XXXX from the VA and XXXX. Now my home owners insurance was included in my payment. I changed insurance companies back in XXXX. Shortly after that the insurance company XXXX explained they are not being paid by my mortgage company. It was set up at closing to be paid by the mortgage companies. A manager helped me with a 3 way call. The mortgage company has been refusing to pay and put forced place insurance in my home. Even though I found out there is an overage in my escrow account the mortgage company told me they don't set up escrow to pay insurance only taxes. They told XXXX they will now pay them as of yet I have been paying my homeowner insurance as they have still lied over and over about paying it. They collected it though. I don't want to lose my house but I'm getting to the end of my rope with this mortgage company.
|
| 07/12/2021 |
Yes |
|
- Trouble during payment process
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|
Web |
Older American, Servicemember |
|
I Was checking my checking account to make sure that my creditors where getting paid in a timely matter. I was shocked to see that I had missed 4 mortgage payments, bc I had set up auto payments apparently this was not done by my bank but one time since the first of the year. This is way I thought my mortgage was paid, I had excellent credit score in the 700 now its in the 600.there trust in a bank when you become a member, this was breached by XXXX, for not paying my creditors in a timely manner I was very upset bc of this response from XXXX. For not calling me to let me know that y mortgage was not being made. Long story I paid the oweing balance in full, now Loandepot states that they did not get the {$4200.00} that was sent to themXX/XX/2021and now they are charging me interest by day, bc they Loandepot states that they did not get the ACH payments sent to them from my bank XXXX just4 days ago, but my bank XXXX states that they cash the XXXX check of {$3200.00} Plus Loandepot gave e two loan numbers to identify my account. One they changed in the space of a week to a new number old number is : XXXX. Now they gave me another # XXXX l think they are trying to cover up. My ACCOUNT so they can confuse me.please look into this matter for me, thank you
|
| 01/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
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I applied for a rate/term refinance on my second home at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX. The XXXX is less than 50 %, my XXXX is over XXXX and my income is more than adequate to qualify. I was promised a 30 year fixed rate of 2.50 % with no closing costs or prepaid costs. I made application on XX/XX/XXXX. XXXX of the forms I signed was a lock-in agreement where I agreed to float the rate. I told the MLO I did not wish to float, but he said not to worry. On XX/XX/XXXX he verified that I was locked in per the email included. I also told him to lock my home at XXXX XXXX XXXX, XXXX, NC XXXX. Since that time he has been extremely difficult to reach via phone or email. Suddenly I get an email from him on XX/XX/XXXX saying the XXXX XXXX XXXX was never locked and he has no recollection of my request for the loan and identical lock on XXXX XXXX. I respond on XX/XX/XXXX, that he is in error and that I would be forced to contact the CFPB for help. On XX/XX/XXXX, I receive an Adverse Action with denial based on lack of documentation. I had previously delivered all requested documentation to him and had asked him what else he needed. He said we were fine. Whatever is going on here is not right. Please help me. Thanking you in advance. XXXX XXXX XXXX, XXXX.
|
| 04/20/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I purchased a new home in XXXX. Everything as far as the escrow account goes was handled by the lender Imortgage. Well I noticed my payments had changed in XXXX so I called and asked to make sure everything was fine. I was assured that yes, everything was fine and that the payments dropped a little because the taxes went down. She informed me that this can happen with new homes since they often put more in escrow to cushion any tax increases. They then sent me a XXXX dollar check saying that I had paid too much into escrow. That was in XXXX XXXX. Fast forward to XXXX XXXX, I check my bill to pay online, and it says I own {$4000.00}!!! I call and XXXX in customer service told me that the taxes last year were not paid, and that I was paying back the advance they paid. I told her there was no way I could afford this and why did this happened in the first place! Is n't someones job to make sure the escrow is correct! I had called last year to confirm even! I am a new home owner so all of this tax and escrow stuff is pretty foreign to me, so I naively agreed with the rep last year that everything was okay. So now I am here with a XXXX dollar increase to my mortgage payment and that 's the best they can do as the " investigate '' and rerun the analysis.
|
| 03/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I applied for a mortgage with Loan Depot in XX/XX/XXXX and after working with them for six months, they finally declined me in XX/XX/XXXX. Loan Depot did not treat me fairly, did not use appropriate underwriting methodology, and failed to include all of the verifiable income that my wife and I make. In addition to the unfair underwriting practices, I was also left in the dark about my approval for a very long time. I have evidence that they decline me on XX/XX/XXXX, but I did not receive the decline letter until XX/XX/XXXX ( I have the postmarked envelope ). The Lender wasted the time of my tenants, my wife, and tax accountant, and myself through 120 hours of communication for underwriting, prepping for the appraisal ( which they ordered and completed ), and preparation for multiple stages of the loan. Lastly, they also discriminated against my wife and I due to my wife 's line of work and the disparaging comments the Loan Officer ( XXXX XXXX ) made to me in which he at one point said " do you know who you're dealing with '' while on the phone with me and was threatening. I wrote various statements of explanation to them, provided numerous reports of income, but they did not reflect all my income and refused to use the correct income for my wife.
|
| 08/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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|
in XXXX of 2021 I received a tax exemption on my property taxes. In XXXX of 2021 I sent a copy of the exemption to Loan Depot and requested an escrow account review. They told me they couldn't do that without knowing an amount. My Borough sent them a letter stating I received an exemption. nothing happened and they were not interested in correcting my over payment to escrow.
On XXXX XX/XX/2021 I sent them my new tax bill which showed my taxes for XXXX to be {$170.00} for the year. ( my exemption is for {$210000.00} in assed value ) I requested an escrow review and then I received notice that my payment was going up because I supposedly had a shortage in my escrow account. I contacted them again repeatedly. I asked to speak with a supervisor and they told me one would call to day but have not heard from anyone. When I call and ask for a supervisor i am told one will call me but no one does.
I can't get through to these people that i am overpaying into my escrow and i have an overage in there not a shortage. they dont seem to care and want my money so they can use it to fund other loans. they pride themselves in good customer service but i have received the worst customer service ever in my entire life and nothing seems to get through to them
|
| 11/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
XX/XX/2018 I entered into a loan refinance with Loan Depot. I was in the process of getting a divorce and told them it would be final around XXXX. I needed to get My spouse off of the loan and title/deed. I told XXXX XXXX that my condo was on XXXX lease land and gave him the contact info. He said it was no problem and would take care of it. The loan refinanced but they failed to contact the XXXX company and the BIA. I then was told to do a quit claim. I did this. Then last month I found out that none of the process was followed correctly by the escrow account. They never check with XXXX XXXX or the BIA and now I am told that I have to fill out forms and pay fines as the BIA doesn't allow quit claims and the loan was not divulged to them as they still show the previous loan company as an encumberence. I asked Load Depot to fix this problem and they say they cant.
" XXXX XXXX XXXX XXXX ( 30 minutes ago ) to me, XXXX As mentioned below, There is nothing we can do on our end, as myself and XXXX process loan application for refinances. We do not have any access to loans that are in loan servicing '' Can you please advise what I should do next? I thought when paying an escrow company to manage a loan that I was paying them to do the correct process?
|
| 10/15/2019 |
Yes |
|
|
|
Web |
Servicemember |
|
The company I am receiving a loan from failed to add the closing costs of the transaction to the loan after I specifically requested that they do so.
On XXXX XXXX, I discussed with my realtor that the closing costs would be difficult for me to cover and that I would like to add it to the loan. He spoke with the loan depot representative and they said it would not be an issue and relayed to me that it would add {$8.00} to my monthly rate, which I was absolutely fine with.
On XXXX XXXX, however, there was an update appraisal on the house, noting that it was {$10000.00} less than the asking price. The seller agreed to the new price and new documents were made, however Loan Depot failed to add the closing cost we'd discussed on the XXXX to the new loan and failed to inform me and to run down the new rates before the closing signing occurred on XXXX XXXX.
All documents were signed, in what felt like a very rushed manner and in a way I did not feel I had adequate time to review at XXXX on Friday, and after I left the building with the keys, my realtor called me to inform me that there was an issue, that {$2100.00} that I'd requested to be added to the loan was not added, and I would have to wire come up with this money and pay the closing cost.
|
| 08/01/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have been approved and found a house. Loan depot, the company I am working with, sent the appraiser over to the home. We already knew that the retaining wall outside the home might not pass appraisal. My loan officer said as long as it's not dangerous to the home it will pass. I paid {$470.00} for the appraisal. It did not pass. So when asked what can be done, as we ourselves were willing to help repair it, my loan officer said if we knock the wall down it will pass inspection. We have emails of this conversation. We did as she said and after the wall was knocked down she said that no, it should not have been knocked down, she was mistaken. She was ready to send another appraiser over, that I had to pay for, knowing it would not pass again. Thanks to my real estate agent, this did not happen. Now if I want the home I have to pay over {$1500.00} to rebuild the wall. I have spoken to the branch manager and the loan officer, the both admit to her mistake but say " there is nothing we can do, it's a mistake '' they wont own up to it financially. They have given me false information that is costing me and is prolonging the sale of this home. All I wanted was from them is to help pay for the wall which didnt need to come down down only repaired.
|
| 12/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
I started the refinance process with LoanDepot on XXXX with an promised close in 45-50 days, max 60. Once documents were submitted everything went silent and I have not been able to reach a single person via e-mail, phone, or through the portal since. In the beginning the questions were not urgent, so I let it go that no one would respond. Then a couple weeks ago I received a letter that my home insurance has been moved over to LoanDepot, but we have not closed. This is now a concern and I have been trying for weeks to contact someone, with zero response. Today I received a new, generic e-mail stating they are working on my loan and someone would contact me in 7 days. The final date to close date is in 5 days, XXXX ( 60 days ). I tried to respond to this e-mail e-mail, then again by phone, and again with the portal in a panic and nothing. Today they changed the date to XXXX with absolutely no information or notification. What can I do? Even if I wanted to walk away and stop the process, how can I when absolutely no one will response or answer their phone? I've e-mailed four seperate people, multiple e-mails, left voice messages with three people, and have sent three to four messages on the portal. I feel completely trapped with no recourse.
|
| 12/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
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XXXX XXXX XXXX XXXX caused my mortgage payment at Loan Depot to report 30 days late. The mortgage payment was submitted to Loan Depot within the required time period however, the XXXX XXXX experienced an IT problem that would not allow payment to process from account and was sent back to loan depot as unpaid. That caused a negative report to my credit. A representative from my credit union spoke with LoanDepot representative claiming fault of payment no processing. As requested from LoanDepot, The XXXX XXXX also provided a letter stating fault and provided bank statement showing funds were available in bank account at time payment was sent from LoanDepot for XX/XX/3022 payment. After submitting several disputes to all XXXX credit bureaus and numerous phone calls to loan depot ( and reps from their escalation dept ) and the credit bureaus XXXX loan depot continues to deny m request to remove the 30 days late from credit reports and keeps their decision as No change to XXXX negative 30 days late. XXXX not sure what else to do. Representatives from XXXX XXXX, LoanDepot and the credit bureaus have expressed to me that this should get corrected however, LoanDepot is the only one that can correct the negative report. Please help!! XXXX XXXX XXXX
|
| 05/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I have a loan that was purchased by loan depot. A temporary construction loan meant to be refinanced as soon as the house was built. Loan Depot has been the worst lender I have ever dealt with. I went into forbearance in XXXX of XXXX when I lost my job due to the COVID-19 pandemic. I changed careers and got back to work and tried to get into a loan modification in XXXX of XXXX. Loan Depot took 4 months to give terms of the modification and the terms are completely unacceptable. They left the interest rate the same ( 5.5 % - even though prime is closer to 3 % ), they did not remove PMI ( even though there is $ XXXX in equity in the house ), and they actually INCREASED the monthly payment rather than reduce it. I called and countered with better terms and they said take it or leave it.
THEY THREATENED MY CREDIT SCORE IF I DID NOT ACCEPT THEIR OFFER!
$ XXXX is too much and I can not afford that. 5.5 % interest is USERY! They will not work with me at all. Loan Depot is the WORST lender I have ever worked with. I need help. Can anyone help me?
Loan Depot also took 4 months to give me the terms of the modification, but counted that time towards my total forbearance time. So, I can not even get that 4 months back or added to my forbearance.
|
| 08/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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|
We just did our second refi with Loan Depot. The first time we dealt with them, we were told by their agent that they very rarely sold their loans. At the time XXXX XXXX XXXX held our mortgage. We went ahead and did the refi with Loan Depot and shortly thereafter our loan was sold to ... XXXX XXXX XXXX. We complained about it but were told that nothing could be done.
When we wanted a lower interest rate this year, we went back to Loan Depot since they were offering some perks because we had done business with them before. We were told again that the company rarely sold their loans. We did the refi and last week we were notified that our loan was sold again to ... XXXX XXXX XXXX XXXX
I tried to get on the phone with Loan Depot corporate. I talked to two people and all they could do was transfer me to someone else who couldn't help. When I put the information into the main number, I was disconnected because our loan has already been transferred.
XXXX XXXX XXXX has terrible customer service and we really didn't want them to service our loan again. Knowing full well how we felt about this company, I feel that Loan Depot transferring us back to them is an act of retailiation. Companies should want customers to be happy and not miserable!
|
| 07/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
Hello, I have a mortgage with LoanDepot.com that began in XXXX of 2021. I am enrolled in ACH automatic payments and I have had a couple months of the payment being properly drawn from my XXXX XXXX checking account and credited to my LoanDepot.com mortgage. On XX/XX/XXXX I was notified that my XXXX payment had been rejected. I checked my XXXX XXXX account and it had been deducted from my checking account and I can see that it was received by Loan Depot on their website. I have called customer service at Loan Depot and spent approximately 12 hours so far on the phone. I have been treated extremely rudely, disconnect over 10 times, not called back, transferred to wrong departments, etc. They seem to have no concern to resolve this issue in an appropriate amount of time as I am now receiving calls from them stating my payment is late and asking if I am experiencing a hardship. Today I was told it would take 30 days to figure out and that they would report me as paying late on XX/XX/XXXX. At this point I just made another payment for XXXX so it doesn't affect my credit but this seems like it should be illegal. They took my money, can't find it, won't credit it to my loan and have caused me to spend 12 hours on the phone so far to get nowhere.
|
| 03/30/2021 |
Yes |
|
|
|
Web |
Servicemember |
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On XXXX i was contacted by Loan Depot coercing me into refinacing my then va mortgage with XXXX XXXX XXXX XXXX I reluctantly agreed to refinace with a closing date of XXXX. On XXXX my wife suffered a catastrophic XXXX and entered a XXXX facility on XXXX. This involved medicaid which among there rules is one home. I needed to scale down finacially, medically and mentally. My home was put on the market. I had a buyer and a closing date of XXXX. I used my life saving to by a small 2 bedroom mobile home on XXXX. I completely moved. On XXXX my real estate agent informed me there was a lien on the home and had a unmarketable title/deed. This lien had been on file since 2012. Unknown to me at all. How did Loan Depot refinace my home when there was a lien on it filed in circuit court in XX/XX/XXXX? They never disclosed it to me at anytime. Loan Depot then transferred the debt to my current mortgager XXXX loan services. Again no mention of a lien or unmarketable deed. This illegal activity on there part has cost me my life savings as well as what was left of my health. I am still in the home i had sold and even lost the sell even though after all this i couldnt afford closing cost again anyway. Please help me understand why and how this happened
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| 08/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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1. Had a mortgage with LoanDepot a few years ago, which LoanDepot sold to XXXX XXXX in XXXX. This loan was refinanced by XXXX XXXX XXXX, XXXX.
2. I am in the process of refinancing to 15years Fixed with the current mortgage company, XXXX XXXX.
3. On XX/XX/XXXX, I received a called from XXXX XXXX Specialist to clarify if I am having another mortgage with LoanDepot because it is reflecting on my credit. Which was absolutely WRONG.
4.On XX/XX/XXXX, I checked my FICO Score and I found that LoanDepot is truly reflecting on my credit report that I have a loan of ~ {$430000.00} with a monthly payment of {$3200.00} with them. I planned to call then on Monday, XX/XX/XXXX.
5. On XX/XX/XXXX before I even get time to call them, i received a call from LoanDepot marketer offering me to refinance my loan with them at a lower rate. I was upset! She transferred me to their servicing department. I was put through to LoanDepot staff, XXXX XXXX.
6. When I explained my case to XXXX, he apologized and put me on a hold which was later cut off.
7. I called severally but no success.
8. Please, tis company is ruining my credit. The previous experience with them was horrific in which I never want to have anything to do with them ever. Kindly help!
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| 05/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I began an application for refinancing on my current mortgage on XX/XX/2020 with LOAN DEPOT, LLC. As of today, XX/XX/2020 the refinance has not happened. There have been several delays to the process, of which I was not informed ( apparently, some time in XXXX the application was suspended, but I only found out about in XXXX ). My loan officer has not kept me abreast of the situation. One of the delays was due to a loan processor contacting HUD to get information on subordination, related to a grant, rather than contacting the local jurisdiction that issued the grant. I only learned of this after making several calls to the company and then requesting to speak to the supervisor. On average it has taken one week to get a response from the company, if I get a response at all, which has also contributed to the delays.
Based on my call with the loan processor today, closing could happen at the end of this week, but I have yet to receive closing disclosures. I emailed them two weeks ago requesting an updated disclosure and as of today, I have not received them. After several calls to the complaint department and spoke to a manager, he discussed apply a credit. Now when I call him to discuss the credit, he does not return my phone calls.
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| 07/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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This issue is regarding the refinance of an investment property in CA. The lender is LoanDepot.com. When I initially started the loan application in XXXX, they offered a locked interest rate of 3.25 % 30yr fixed. There was no points and the mortgage fees was quoted at approx {$2300.00}. In order to start my application, I was charged over {$500.00} for deposit and credit reports.
I provided all docs requested by them in a timely manner, within 24 hours. In XXXX, they added points to the loan and significantly increased the mortgage costs. The reason they cited was difficulty finding an appraiser for the property, yet they scheduled as appraisal the same day I asked for escalation.
Now as we get ready to close the loan in XXXX, the quoted mortgage fees is approximately {$9000.00}, and LoanDepot tells me they are legally allowed to increase the mortgage costs. They are given me the option ( and asked me ) to cancel this loan application.
LoanDepot is unwilling to lower the mortgage costs to what was originally quoted. They have also not offered refund for the fees that I paid, nor any compensation for the time and effort spend on this loan application. This loan has already taken 90 days, with no clear path to a fair closing.
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| 05/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my existing mortgage with a different company, and my original mortgage with Loan Depot was paid in full and closed on XX/XX/2021. As of XX/XX/2021, Loan Depot is still holding the funds in my escrow account which total over {$5000.00} dollars. Legally they have to return that money to me within 30 days - it has now been 50 days.
Loan Depot claims they mailed me a check on XX/XX/2021. I never received it, and they have zero proof that actually sent a check. After escalating the issues multiple times, starting in XXXX, they finally agreed on XX/XX/2021 to cancel the supposed 'check ' that they mailed and wire me the funds. Since that date ( today is XX/XX/2021 ), Loan Dept has gone completely silent ; they will not answer my emails, and when I called their office it said they were closed due to unforeseen circumstances.
I refuse to ever do business again with a company that will withhold {$5000.00} of someone's money in the middle of a pandemic. Had I made a single mortgage payment late, I would have late fees and other penalties. Their customer service reps, no matter how far you escalate, do not even pretend to care about you. There are plenty of better mortgage companies out there, I suggest you look elsewhere.
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| 04/03/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was a first time buyer property is FHA, Loan FHA {$330000.00} through loan depot. After all said and done with loan I noticed issues with the property that did not meet FHA guidelines. The # 1 rules for FHA is a heat source in each room. There is no heat source. The appraiser lied on his report, there has not been any gas on the property for 6 years so how could the heater work. Loan Depot also did not ask for the home inspection to verify that the property meets FHA guidelines. I have filed complaints in XXXX after doing my research with Loan Depot, FHA/HUD, the DRE and Real Estate Appraiser Bureau. Loan depot keeps changing there story that did nothing wrong, then anther rep states no we should of asked for the home inspection. I cant get direct answers from them but they insist they have done nothing wrong and will not help. FHA/HUD will not call the appraisal board to see that disciplinary action was taken against the appraiser but I called yesterday to have case reopened and investigated. The DRE is still investigating. I have been fighting this for a year now and no one will help but it is clear the FHA guidelines were not met and the property should have not been sold in the condition it is not meeting FHA guidelines.
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| 06/06/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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XXXX XXXX , 2017 I pa id off my mortgage wi th Loan Depot, m ortgage account XXXX Loan Depot had 90 days to provide me with a mortgage release documents, releasing me from an y liens against me and my house. As of today, XXXX XXXX , 2017 Lo an Depot ha s not provided me with the release documents. I have sent several emails and each time I get a response that they are going to provide this document and that it has been escalated, but to date no one has provided me with the proper document stating I am released from the mortgage. This document is needed should I ever want to sell my hom e. Loan Depot is not legally entitled to have a lien on my house since the loan has been paid off in full. There never been pen alty for late payments, I have always paid on time. This company is not responding to my requests to get my affairs in order.. I would appreciate if someone would force this company to provide me with the appropriate document. I am not sure how they can avoid sending me this document, I presume there is a law they have to do it within a certain amount of time. Well it has been 6 months since I paid the loan off. I would think my documents are long over due. Thank you for your help. XXXX XXXX XXXX
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| 04/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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This is an ongoing issue XXXXLoan Depot Refuses to take reponsibility for there incompetence .I was led to believe my monthly mortgage payment with escrow account would be {$1500.00} .They had all documents including Ca .Fair Plan insurance and failed to add to amount Two weeks after closing I was contacted by Ca.Fair Plan to pay {$1700.00} now or be cancelled .I assured them this was to be included in my new loan! Thats how I found out they had not include this in escrow .Great no fire insurance! Is this even legal to fund a house .Our agreement was OBVIOUSLY to have this included with taxes and other XXXX XXXX, again they had ALL documents in their possession ( XXXX XXXX was managing this transaction ) They say not their problem .Fraud or incompetence .Math 360x {$140.00} = {$53000.00} .Presently I am on fixed income, this was not calculated into my monthly bills.I am only asking to be treated fairly .This was not my mistake but Loan Depots.I am only asking to be treated fairly .I believe it wouldn't be so hard for them to adjust interest rate to compensate for this to keep my payment at agreed upon amount. {$1500.00} per month.I believe Loan Depots incompetence and may now be considered fraud and should compensate ASAP
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| 10/21/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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My husband and I submitted an application to refinance our VA loan through XXXX, a mortgage broker, on XX/XX/2019. The broker requested numerous types of documentation which we provided by approximately the middle of XX/XX/2019. Also, I think it's worthwhile to note that our credit scores are in the high 700 's. At some point, we locked in a rate of 2.75 % which expires on XX/XX/2019.
I'm not sure exactly when the loan was sent to underwriters at Loan Depot, but there was a conditional approval made on XX/XX/2019. Since that date, we have received one request after another for information. Every week goes by without a closing date and every week there is another request by Loan Depot. Today they said they needed he mortgage statements from our current mortgage holder which originated in XXXX XXXX 'm pretty sure that origination date was readily available to them within our credit report back at the beginning of all of this and had ample opportunity to request that information before now.
I think that one of two things are happening here : 1. They are dragging out the length of this loan process so that the 2.75 % rate expires or ; 2. They don't have the monies for funding.
I appreciate your attention to this complaint.
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| 04/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Back in XX/XX/2017, I was in talks with LoanDepot for a refinance option that I ultimately decided to not go with. As part of that refinance negotiations, I got the attached appraisal report done by XXXX XXXX XXXX via LoanDepot. I am not disputing the amount on the appraisal report but there are mistakes on the report that the appraiser should correct and provide a corrected report. The most prominent mistake says that my home has a partial basement even though it is clear from both the photographs and the County Auditor 's website that my basement is a full basement : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Furthermore, the report fails to acknowledge the fact that my house does have the following appliances : dishwasher, disposal, microwave and washer/dryer. The pictures in the appraisal report show that I have those appliances. I raised this issue with LoanDepot earlier as well but they didn't take any action. I request LoanDepot to ask the appraiser to provide a correct report as I paid for the report. I tried contacting the appraiser directly but they asked me to go through LoanDepot as they are the customer for the appraiser and not me. Please resolve this ASAP as I need the appraisal report for other purpose.
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| 09/18/2021 |
No |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I have a VA backed home loan with XXXX XXXX XXXX XXXX dba Loan Depot that I sought forbearance from under the Cares Act. I ended my forbearance and started making payments again XX/XX/XXXX. I have made 3 payments to fulfill the start of a loan modification for the missed payments. Under the Cares Act stipulations, Loan Depot illegally reported this account as past due to all 3 credit bureaus for both my wife and I dropping my XXXX score to XXXX and hers from the high 700 's to mid 500 's, as well. As a result, we have suffered 4 credit card closures, reduced limits on other credit lines, etc. I can not IRRRL the loan, now, because my credit score has been trashed. Now, they are coercing me to sign the modification paperwork by XX/XX/XXXX at a higher interest rate ( from 2.75 to 3.375 ) that I had previously paid points at the beginning of XXXX to get... about 4-6 months before applying for the forbearance. I am jammed between not being able to IRRRL the loan and being forced to sign a modification I can't really afford without enough time to get the credit reporting fixed and time to explore other avenues. I am in further debt from XXXX & now, we are experiencing the XXXX XXXX to make matters worse. Please help!
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| 05/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am contacting you regarding mortgage forebearance under the Cares Act. It is my understanding that the intention is for lenders to provide mortgage forebearance in the form of adding the 90-day deferment to the end of the loan life. It is not the intention that lenders require the deferment in a lump sum payment at the end of the deferral period, plus then the current month due. This is not what LoanDepot is doing. I attempted to call to inquire about forebearance and was directed to website citing extremely long wait times. On the website, is clearly posted their policy to require a lump sum arrears payment plus current month due payment. This is obviously no help at all. It does add a clause saying you can argue the lump sum payment later but these are the terms that must be agreed to now. Well, I am smart enough to know that if I agree to it, I am beholden to it. I can't risk losing the agrument later and being in a even worse financial crisis.
I am contacting you in order to alert your organization to this potential violation of the Cares Act. And in hopes of helping other LoanDepot mortgage holders. Company contact info : LoanDepot, XXXX. XXXX XXXX, XXXX NJ XXXX ; loandepot.loanadministration.com ; XXXX.
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| 08/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Payment process
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Web |
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On XX/XX/XXXX, my bi-weekly automatic payment was skipped. I contacted a representative to make the payment. The payment was moved to unapplied and then the 2nd payment made on XX/XX/XXXX was applied as unapplied. I contacted one of the representatives on XX/XX/XXXX, to request that both unapplied payment be moved to satisfy my XXXX mortgage. Then on XX/XX/XXXX, ( XXXX ) payments were moved from principal to unapplied to escrow. The total was {$100.00}. I have asked for several days to have the money moved back to principal. I was told that my escrow amount was short due to my property taxes increasing. However, I did not receive any documentation to support this explanation. My mortgage payment is showing the same amount that was shown last month and the month before. If my escrow balance was short, then my mortgage payment for XXXX would have increased. Normally, you have one escrow analysis per year and documentation is provided to state that an increase or decrease in your mortgage would be needed. This has not been provided. Subsequent principal payments were applied properly. This just does not make any sense to have to contact your mortgage lender XXXX times within a month concerning misapplied payments.
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| 03/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Dear Sir/Madam, This is to bring to your notice that I closed a home refinance loan with Loan Depot ( Loan ID provided on request ) on XX/XX/2021. It has been more than 10 weeks since then and the DEED has NOT yet been registered with XXXX XXXX, VA This delay in registration of Deed is preventing me to do the following : 1 ) Refinance for a lower term 2 ) Sell the property.
When I contacted Loan Depot, I was told they dont have a timeline and that the delay is due to covid.
Multiple requests to settlement company Closing USA - have gone unanswered. No one picks up the phone and no one is returning the emails or the voicemails.
Additionally, Loan Depot owns the settlement company Closing USA.
This delay in registration of deed I feel is an unfair practice, is keeping me hostage by not letting me complete other financial activities and should be regulated either at state or at federal level.
I would appreciate it if an investigation is opened and additionally if new guidelines are passed which prevents future homeowners from facing a similar issue.
I am requesting that either Closing XXXX or Loan Depot register the deed with XXXX XXXX, VA as soon as possible without any delay.
Thanks, Regards,
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| 12/06/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Refinanced primary residence mortgage with Loan Depot which was to close on XX/XX/19. Disbursement date was supposed to be XX/XX/19. Received automated email on XX/XX/19 that my mortgage was funded. I received a late fee notice in the mail from original mortgage company since the loan was not paid off by XX/XX/19. I reached out to my contact at Loan Depot via email on XX/XX/19 requesting when my loan was going to be disbursed. She responded on XX/XX/19 and indicated the settlement agency ( XXXX XXXX ) was running about a week behind on " payoffs ''. My original mortgage was then paid off on XX/XX/19. I was supposed to receive {$1800.00} cash to close per the Closing Disclosure. I have not yet received. I prepaid interest from XXXX in the amount of {$560.00}. I emailed my contact at Loan Depot via email again on XX/XX/19 asking them to wire my money ASAP and never received an email back. I called the contact with XXXX XXXX listed on the Closing Disclosure on the morning of XX/XX/19 and left a voicemail to call me. I finally got a hold of a live person on XX/XX/19 from XXXX XXXX and she said she would put a rush on the payment. I asked her to give me a date the funds would be settled. I have not heard back.
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| 08/17/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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XX/XX/19-I sent a request through XXXX XXXX for re-fi options. You only give them your name contact info, loan amount, absolutely no personal information like social security numbers or dob entered. XXXX XXXX sent my social security number and all personal information out to neumeous entity’s without my approval or knowledge XX/XX/19 - I spoke with one of the companies XXXX XXXX sent my information to Loandepot.com. XXXX XXXX called me, he asked if I could verify my dob and last 4 of social, I’m perplexed as to how he has the last 4 of my social and dob, I’m assuming this is to verify I’m the person I say I am. I later found out he ran my credit. He never asked for permission nor did I give permission to run my credit. Now my credit has been hit, and this is fraudulent conduct. I have emailed XXXX XXXX, his parter XXXX XXXX who was cc’d on our email, I have left messages XX/XX/19 from first thing this am for their manager XXXX XXXX, his manger XXXX XXXX with no response.I have filed a complaint with XXXX XXXX, Loandepot.com, XXXX, I’m asking that you please research this matter, this should not have happened, this is illegal, and this person XXXX XXXX seems to be licensed in multiple states. Thank you
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| 08/22/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I had an accident on XX/XX/XXXX that XXXX XXXX XXXX and left me XXXX. I applied to Social Security XXXX insurance and have been denied twice. My lawyer filed an appeal for a court date on XX/XX/XXXX and stated that it could take up to fifteen months to receive this court date. I received a court date of XX/XX/XXXX. Once approved for Social Security XXXX, I will receive {$2300.00} per month. I begin receiving {$2200.00} per month, XX/XX/XXXX, from my military retirement. My wife earns {$2100.00} per month from the XXXX XXXX XXXX XXXX XXXX. XX/XX/XXXX I begin to fall behind on y mortgage due to the lack of income. LoanDepot begin to work with us on a loan modification on XX/XX/XXXX. LoanDepot granted me a forbearance that included XX/XX/XXXX to XX/XX/XXXX paying {$1200.00} per month.
LoanDepot has asked for information and we have sent 4 different packages to them at 4 different times. We just sent more information to them on XX/XX/XXXX. XX/XX/XXXX LoanDepot filed to start the foreclosure process. The process will conclude on the XX/XX/XXXX with the sale of my house. I believe we will be able to reinstate the mortgage once I get approved by Social Security Insurance and can pay our mortgage every month on time.
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| 02/05/2023 |
Yes |
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Web |
Older American, Servicemember |
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Hi There, My name is XXXX XXXX XXXX. On XX/XX/XXXX I chose to have my adult son XXXX XXXX XXXX join me in the ownership of XXXX XXXX XXXX XXXX XXXX XXXX Fl XXXX. My Son was put on the mortgage for the soul purpose of his SSN # on the XXXX to replace mine because I am XXXX and over XXXX & don't have a tax return so my Son XXXX XXXX XXXX. We had informed loan depot before we followed through with the loan that XXXX was to declare the interest with his XXXX #. I didn't find out about them not honoring what my Son and I agreed to with this company until I received the XXXX and when i contacted XXXX XXXX on XX/XX/XXXX @ XXXX, he informed me " Because my name was first on the loan and deed they automatically put the XXXX in my SSN #. I informed him the reason for the loan was for XXXX XXXX XXXX XXXX # for interest purposes and your staff told my XXXX & I they could do that so we never thought twice till I printed out the XXXX & was shocked to my SSN # instead of my sons. This is Loan Depot issue to mix and i will not do any assumption for something they messed up on. It shouldn't matter who's name is first.
If you'll need any other documentation just reach out Sicerely XXXX XXXX ( mom ) XXXX XXXX XXXX ( XXXX )
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| 03/24/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I started a refi with Loan Depot. I was given my final closing documents showing my portion to close was approximately {$400.00}. I then get a phone call 2 days prior to closing f stating hat the loan officer had made a mistake with the numbers and I would need over {$6000.00} to close. I asked the new individual that i was working with if he was certain that if I came up with the new amount if the loan would close. He advised me it would. I took a withdrawal on my XXXX for the monies needed. I received my final closing documents again. Less than 24 hours before the closing I was told that there had been a mistake with their figures on my debt ratio and they can not close the loan. I asked how did his happen as my debt had not changed at all since the approval. The loan officer advised me that an underwriter that is no longer with their company made the error and calculated overtime in. I have never had overtime nor did any documentation that I had given showed ANY overtime. I then asked the company to refund me my taxes and penalties that I incurred due to getting my monies to close and Loan Depot has refused. This is a fine example of fraudulent activity by their company. I want this fully investigated.
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| 04/06/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I was trying to refinance my mortgage and I was convinced by the agent from Loan depot that my loan would be approved and he promised my every thing would be Ok. after checking my credit and debt to income ratio, he said that it was a done deal.
I again asked since I was concerned that what would happened if the appraisal did not come as he confirmed thru XXXX and he said that they have a lot of other programs that I can qualify. he also said that I can pay for an appraisal and if it comes low that my payment for the appraisal would be refunded.
Everything was a lie. when the appraisal came at XXXX not the expected XXXX he simply said that nothing could be done. he never contacted me again and I wanted my appraisal fee refunded when he promised that it was going to be refunded. after I asked to speak to a manager he called me just to let me know that the only way I could get my refund is if I had refinance my mortgage with loan depot which he forgot to mention when he just said that my appraisal fee would be refunded. be careful with them since they do not tell you the whole truth and they will lie at everything. I am still waiting for one of their manager to contact me after 7 months still nothing.
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| 01/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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Loandepot.com is currently reporting 2 mortgage accounts on my credit file. Both are showing XXXX late payment but each account is reporting a different date. I have already provided written proof to Loandepot.com via mail and fax several times last year trying to correct/remedy the situation.
Current mortgage account : LOANDEPOT XXXX- this account was not opened until XX/XX/XXXX so it should not be reporting any late payments in XX/XX/XXXX or anything prior to XX/XX/XXXX.
Previous mortgage account : LOANDEPOT XXXX- this account transferred XX/XX/XXXX to LOANDEPOT XXXX- this account did not have any late payments and based on the incorrect reporting on both accounts it further validates my claims that Loandepot.com is erroneously reporting inaccurate information on my credit file.
I have attached my bank statements that further support my claim ( the payments are highlighted in yellow ) : XX/XX/XXXX - payment made XX/XX/XXXX XX/XX/XXXX - payment made XX/XX/XXXX XXXX XXXX - payment made XX/XX/XXXX XX/XX/XXXX - payment made XX/XX/XXXX I have written to loandepot.com several times with no response showing the conclusion of their investigation as well as no additional info about my supporting docs.
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| 02/13/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American |
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I received phone calls requesting info about my mortgage and finances from loanDepot. I didnt know then but I know now they were looking for a person like myself because Im a widow with financial struggles and I had assets in my home, I didnt have any knowledge about how to handle these things and I tried to stop the signing and I was pressured into continuing the process, I called them and told them I had decided to not go through with a loan refinance and then they started calling me back and promising me things, they said they had a loanDepot guarantee and would give me another mortgage in about a year with lower rates and without any closing cost and fees, they charged me XXXX of dollars to do the loan, and I tried to stop it and they started rushing and pressuring me to continue. Just the other week I had another one call me to get me to do it all again and thats when I got suspicious and found out about, predatory lending and asset based lending and Loan flipping and pressured and rushed into signing tactics. They have raised my monthly payment so high that I cant pay all my bills, I have to go to XXXX XXXX and apply for food stamps to get help.
Dates during XX/XX/XXXX 2022XXXX XXXX 2022 2022
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| 12/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX of XXXX I refinanced my home to pull out equity to pay off debt. Specifically I had a Hero account for solar electric installation. The Hero account applies the financing of the solar through my taxes. My mortgage has an impound account to pay my taxes and insurance. The refinance was with Loan Depot account number XXXX. Loan Depot has continued to charge my account for the Hero fees ( solar finance ) even though they have received notice of the new bill and they estimated the new tax payments during the escrow phase of the refinance. I have attempted since XX/XX/XXXX to get my impound account charge dropped to the correct amount but have had no success. I have continued to pay for my solar for 8 months even though it was paid off through escrow during the refinance. Loan Depot continually tells me it is under review and it will adjust in the coming statement. I am now being told it will not happen till XX/XX/XXXX. I have no faith that they will actually do this. How can this happen when there is so much review and planning during escrow.
They also say once the adjustment is made they will return my over payment but without interest. My previous mortgage paid interest on my impound account.
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| 12/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I closed my home refinance on XX/XX/2019. At that time I was told my old mortgage would be paid off by a wire transfer and my " cash out funds '' would arrive via an overnight delivery in the form of a check.
I was also told and signed documents on the XX/XX/19 that stated my next mortgage payment would be XX/XX/2019 and not to pay the XX/XX/2019 mortgage payment because the final pay-off amount had been determined by the lender and my existing mortgage would be paid in full based on the payoff amount at the time of closing. All documents said the payoff would occur within 5 business days of the closing after the right to rescind had passed ( in Indiana it is 3 business days. ) It is now XX/XX/19 and the loan funds have not been disbursed. I have received payment information regarding my new mortgage telling me when my new payment is due but the old mortgage is still not paid and now has a late fee due. The lender, LoanDepot will not return my phone calls or messages and will not tell me when the funds will disburse as promised. I am currently carrying 2 mortgages on my home and I can not get an answer regarding why the funds have not been disbursed or why my existing mortgage has not been paid.
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| 11/13/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
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I was contacted by XXXX XXXX ( XXXXXXXXXXXX ) on XXXX XXXX 2015 to discuss a loan refinance on mycurrent 7 % mortgage. I told the mortgage banker that I have n't been able to refinance becauseof self employment and little to no XXXX income. After talking with her for 3+ hours, she said that wewould be able to work together and even told me they could refinance XXXX our rental properties.
On XXXX XXXX 2015 Loan Depot removed 2 x {$390.00} from our bank account for XXXX appraisals.
The appraisal for the primary property was completed on XXXX XXXX.
We were contacted on the XXXX telling us we would n't qualify for the refi.
After complaining we did get a refund for the rental appraisal not completed, but not for the completedappraisal. We did n't understand why the appraisals were ordered prior to being approved for a loan.
We are currently working with a different company and requested the appraisal that we PAID FOR fromloan depot. They refused to transfer the appraisal to our current lender, forcing us to pay for another appraisal. We are requesting a {$390.00} refund for the appraisal that we ca n't use for our refinance.
Loan Depot wo n't answer our request.
Sincerely, XXXX XXXXXXXXXXXX
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| 10/27/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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I received a call from loan depot offering lower rates based on recent changes made by the fed. I explained that my only desire was to find a lower interest rate. I provided all of my information including my homes value the outstanding mortgage amount, my credit score, my income etc. When the rep said he was going to pull a hard inquiry on my credit report I stopped him and said based on an excellent credit rating what interest rate would you be able to offer. He said between XXXX and 3.25 %. I said based on that go ahead. He placed me on hold then came back with an offer at 3.5 % for a 15 year loan which would increase my payment by XXXX a month. I asked where is the XXXX to 3.25 % rate. He said oh that would be an arm. I asked what was the rate for a 30 year fixed conventional mortgage like my current loan. He said 4.2 %. I said I told you I was pursuing a lower rate, I did not ask for a lower term or to change my payments. He intentionally baited me into pulling my credit report after I expressed my concern over doing so for no reason. The rep was unethical and never had a product that met my requirements but pursued anyway. I would fire an employee of mine that behaved in this fashion.
|
| 01/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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On XX/XX/XXXX I noticed on the XXXX XXXX XXXX XXXX website that my property tax ( {$4700.00} due XX/XX/XXXX ) had not been paid by my lender ( LoanDepot ) from my escrow account. I contacted the lender multiple times and informed them there was now a late fee of {$470.00} assessed due to their error. I was told they wired funds but the tax collector said they did not. They also said that if they did send the payment- it would be returned if it didnt include the late payment. I wrote a letter or error and sent it certified mail. It has been 12 days and I havent received any response.
I now see that LoanDepot is increasing our payment by {$500.00} a month for the next year. They state my taxes have gone up {$55.00} a month ( which is approximately the amount of the late fee assessed ) and that there is an escrow shortage ( for some u known reason ). We cant afford an additional {$500.00} a month- especially for their error! Every time I try and chat or call- they disconnect it when I bring up the late fee/their error. I was told to send them a tax sale letter if tax assessor sends me one. I do not feel comfortable with any of this and am fearful their error will cause us to lose our XXXXe.
|
| 09/10/2016 |
Yes |
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- Loan servicing, payments, escrow account
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|
Web |
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I am writing in regards to my mortgage company ( Loan Depot ) failing to pay my taxes for my property and a tax lien was placed on all XXXX of my credit reports due to their negligence. I escrow my taxes per requirement of my mortgage and Loan Depot in return is required to pay my taxes for me. I only knew of my taxes not being paid because I tried to take additional credit out for a credit card and was denied due to a tax lien being placed on my credit report. I have contacted the loan depot a number of times ( via : phone and email ). They have not helped me what so ever. I have tried disputing this through the credit reporting agencies and they have denied my claims because loan depot has not contacted them to state this was at their fault and not mine. I have provided everyone any and all information to prove this was not my fault but still I am the one who is effected by their lack of responsibility. I have spent HOURS trying to fix this problem and I do n't know what else to do. My credit has been trashed because of this. I need this removed from my credit report immediately and loan depot has not made any attempt to work with any of the credit reporting agencies to fix this problem.
|
| 03/06/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I had made an inquiry online regarding a mortgage through LoanDepot. I did not authorize any hard credit inquiry on my credit report as I was not ready for that yet. I received a phone call from an agen from LoanDepot and he walked me through some of the steps and said they would do a " soft credit inquiy '' and it wouldn't affect my score and I agreed since I was not ready to move forward witht the process at that time.
I never once, on the phone or on line, agreed t a hard credit inquiry and they one! My credit report shows a hard credit inquiry and a softy credit inquiry from them on the same day XX/XX/2023 through " XXXX ''.
I contacted them regarding this and they are saying that I did authorize this and I absolutely did not. I asked them to pull the recording of the conversaion with the agent to prove this.
They are saying that I authorized it and have left it at that.
I did some research on them and it turns out that they do this a lot and I ready many reviewss with the exact same situation as I am in.
Please help get this off my credit report and fine them and look into their practice of doing this since it seems like it has happened over and over to many other people.
|
| 05/03/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
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My monthly, 30 year fixed mortgage payment has gone up from {$860.00} to {$970.00} due to an increased amount going to escrow. A small part of that change has to do with an increase in insurance cost ( which is fine ) but the majority has to do with an increase in taxes. While taxes increases can happen, the amount of the increase is primarily due to Imortgage ( website : http : //www.imortgage.com/ ) using the valuation that was given to them from the leasing company and not the most recent appraisal value when giving me an estimated payment amount. In short, they used the valuation from when the previous owner bought the property to estimate my taxes, and since prices went up considerably in that time ( the previous owner bought the house at the bottom of the market in 2009 ). their estimation of my monthly payment is now drastically off. If they had given to me a more accurate estimate of payments based on the actual appraisal, I would never had bought the house ( it is an investment property ) because the costs would not justify the income. I believe what they did was intentionally deceptive in order to push the loan through. I can provide all details and documentation if requested.
|
| 07/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
|
I have already filed a previous complaint ( XXXX ) about Loan Depot 's deceptive and fraudulent loan practices. Please refer to the previous complaint for details that started these issues with this company. The reason I am filing a new complaint is after being forced to pay $ XXXX to pay down the loan to correct the issue regarding additional flood insurance, I have asked for a recast ( loan modification ) to reduce the monthly payment. If Loan Depot had disclosed the issue about additional flood insurance prior to funding the loan, we would have had a lower loan amount which would have translated into lower monthly payments from the onset of the loan. Instead, Loan Depot waited 2 months after the loan was funded to inform us about the additional flood insurance. To avoid paying additional flood insurance, we were forced to pay down the loan by $ XXXX. Upon requesting a loan modification, we have been told there is a {$250.00} processing fee that will not be waived. This request is preposterous. If Loan Depot hadn't engaged in deceptive and fraudulent practices from the beginning we would have had a lower monthly payment because we wouldn't have signed off on the original loan amount.
|
| 01/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
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About XXXXXX/XX/XXXX Owed only {$71000.00} XXXX ( XXXX XXXX ) on my home. I decided to refiniance with the current low rated. The mortage company call several times before.
Early XXXX I sign a form to have monthly payments of {$980.00} from my account. According to the mortage Co. they did not get my mortage, I became afraid and called in {$980.00} XX/XX/XXXX see Exhib # 1. After noticing numerous overdraft I called my bank. XX/XX/XXXX and XX/XX/XXXXthe mortage company taking double payments out of my account up to {$3800.00} ; XXXX without my permission. See Exhibit # 2 I am XXXX yrs old I dont know anything about mortages I trusted the mortage company and they did what they did what they wanted to with the aquity in my home.
Please AudiXXXX my loan. I owe only XXXX XXXX my home the Co have me owing {$99000.00} they gave me {$1800.00} XXXX approx Please invistigate this.
I sent a complaint to you XX/XX/XXXX via registered mail, I assume you did not recieve it since I recieved these papers again from you today. I will send evidence to you via fax since I dp not know to upload information on the computer ... ... I sincerly hope you recieved the documents sent last week XX/XX/XXXX.
|
| 01/28/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
|
|
I just received a new loan through LoanDepot. I 'm having trouble setting up an online account, as I want to pay beyond my minimum but i want to make sure I can set it up as additional principle.
The web site wo n't let me register for an online account, and there is no phone number to talk to anyone directly. I emailed, and I got a response they needed more information - I do n't feel very comfortable sending my loan # and last XXXX of a social over email, but they wo n't communicate with me unless I do so. I 'm told 24 hour turn around.
1 week later, I get an apology email for +24 hours to communicate, and then a " You can talk to us better if you click on email account rep in your loan account. '' But I ca n't get online. How do I communicate with a bank that communicates only online if I can not get online?
I 'd love for mortgages to be like ANY other industry, where I can take my business elsewhere, if they 'll have me. I have perfect credit, I pay on time, and now I 'm stuck with this loan company? I do n't even know how to move forward with them. I obviously paid my first month through checking, but I like being sure my payments were received well before my payment date.
|
| 12/14/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Web |
|
|
My loan installment is $ XXXX/month.
Loan taken out in XXXXXX/XX/XXXXpayment due in XXXX.
On XX/XX/XXXX, I called customer service and made a payment of {$1100.00} to cover my XXXX, XXXX, and XXXX payments.
On XX/XX/XXXX, I called customer service and made a payment of {$740.00} to cover my XXXX and XXXX payments.
On XX/XX/XXXX, I called customer service and made a payment of {$740.00} to cover my XXXX and XXXX payments.
Today, they say one month 's portion of the XXXX payment was applied to principal, so I am past due one payment. They will open an investigation, and may, or may not, credit my account for making 7 timely payments.
I would add that, # 1, this company has changed over to new software in XXXX of this year, and really has very little information concerning account activity prior to that time. And # 2, when i called in XXXX, they certainly did not tell me my account was past due.
Now, they insist you can not pay your account ahead and there is nothing they can do? I do n't have an extra {$370.00} to send them simply because they are incompetant? This will adversely affect my credit score, which i was trying to repair with this loan, It is very unfair.
|
| 09/21/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
in XX/XX/XXXX 2016 I applied for a refinance of my va loan and was told by XXXX XXXX a licensed lending officer with loan depot nmls # XXXX that I could refinance to a conventional loan and after six months I could go back and refinance to a va loan. once six months had pass I contacted XXXX XXXX to start the process back to refinance my home through the veterans administration and was told I needed to wait until my credit card debt came down so I could get a better rate. shortly after the conversation with XXXX XXXX I spoke with other leading companies in the mortgage refinance industry and was told that my loan officer ( XXXX XXXX ) had lied to me and in the state of texas once you had converted from a va loan and taken cash out you could not go back and refinance through va. as a XXXX veteran I can now no longer use the benefits that I made many sacrifices to earn. ie ... no access to va irrrl program ... no funding fee for XXXX veterans ... .financining up to 100 % ... .va loans are assumable ... .interest rates are typically.25-.75 less. I feel like this guy should have known better. I am currently paying a higher interest rate than what my va benefits would have provided
|
| 05/06/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I am have been working to get a mortgage for over 2 months now. The lender, Loan Depot, has been slow the entire time and takes days to review a single document. We 're finally at the Final Review stage and now they come up with more things that could have been done weeks and weeks ago. This lender has done nothing to help move along the process and has in my estimation, held up the loan with their service. My broker tells me they are short staffed and got a whole bunch of mortgages because the rates are low. But do n't they have to have some sort of time frame to get things done in? Are there any federal or state guidelines? The contract I signed with the seller expired on XXXX XXXX and she was ready to cancel. I talked her out of that by going to another lender locally here in XXXX. This was XXXX weeks ago. The new lender, XXXX XXXX XXXX has been much better. They wanted my appraisal and began the process of transferring it over from Loan Depot. No surprise, but Loan Depot delayed sending it over for a week after XXXX sent all the request paperwork to them. Loan Depot was still trying to keep my loan with them. Everything they have done has taken longer than it should have.
|
| 12/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I made my mortgage payments to LoanDepot for years without issue. This year they created a new company with a similar name to process payments. I paid by check monthly. Since this new LoanDepot LLC payment processing firm has gone live, they tell me that my payment arrived late, even though I sent it XXXX weeks before the deadline.
The former payments were sent to NJ. Now they are sent to TX. How is it that the location is closer to my California home but takes longer to get there? The company is lying, falsely claiming my payment is late when they are secretly holding it and processing it late, charging me late fees and jeopardizing my credit.
For the XX/XX/ payment, I received the bill on XX/XX/XXXX. In XX/XX/, I sent my payment on XX/XX/XXXX and LoanDepot claimed it was late. So with the XXXX payment, I would not be able to pay my mortgage on time because of their lies and setting me up to fail. Their customer service staff are ignorant of what is going on and claim they have no such practices. However, LoanDepot will not let me talk to a service representative who helped me once before.
None of this was a problem until their new payment processing company took over.
|
| 05/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/21 I reached out to Loan Depot to refinance my rental property. I spoke with a XXXX XXXX on the phone for about 30 minutes. He specifically asked me to provide a credit card authorization to charge for a credit report, which I did. He also sent me to their portal where I signed to authorize the {$21.00}.
Later That evening I received two emails, one regarding the fee for the credit report and another regarding a fee of {$490.00} for an appraisal which we never discussed. I immediately sent XXXX a text message questioning the appraisal fee in the absence of a pre approval.
Mi d you, this gentleman lists his availability as Thursday thru Sunday but did not respond to my text. I called and left a vm. By Sunday I was angry and them sent an email canceling the loan request. Finally on Sunday he responded to my request to cancel sending me a text that he would cancel my request with no mention of the credit card charge.
After more than 10 days I called my bank and canceled the card and they rejected the {$490.00}. charge and from Loan Depot.
This company is shady and takes shortcuts. Just thinking if I had provided my debit card they would have wiped out my account.
|
| 01/09/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I already filed a complaint with cfpb. I recently refinanced my home mortgage with loan depot.com llc. After I signed the closing disclosure the monthly payment and closing fees increased. Loan depot explained to cfpb the reason for the increase was due to their miscalculation of the school taxes and homeowners insurance. CFPB closed my complaint. My loan depot loan officer said I should be receiving a refund from my insurance, XXXX because loan depot and my former bank both made payments.
I contacted XXXX, and they never received a payment from Loan depot.
Loan Depot increased my mortgage payment, closing fees, gave me less cash than promised after closing because of the homeowner 's insurance escrow increase and school properties ... THEY NEVER PAY MY OWNER 'S INSURANCE. I lowered the escrow amount in my homeowner 's insurance, and sent a copy of my most recent declaration page of the insurance to loan depot. I asked them to adjust the mortgage monthly payment because of the new change in the insurance policy. No one has responded to my concerns nor have made any efforts to solve the problem. I 've attached a copy of my new homeowner 's insurance with this complaint.
|
| 06/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
Servicemember |
|
My husband and I applied for a refinance loan from Loan Depot about XXXX XXXX, 2014. We filled out the required information with XXXX of their agents, do not remember his name, maybe XXXX. Subsequent to providing all relevant information we were informed we qualified for a refinance through the VA since my husband is a veteran. Our current mortgage interest rate is 9 % and the VA interest rate was much lower. We were at the point where an inspection was scheduled. We were asked to provide the cost of the inspection, which we did. At this time we were suddenly advised by the agent our VA loan was unavailable due to the fact the VA DID NOT LOAN for homes on leased property. We do not own the property. Instead of checking with the VA to verify this we accepted this disappointing decision. Recently we received information from a VA Mortgage Center regarding VA Loans. When I requested the regulations for a refinance I was informed the VA DID, indeed, loan on manufactured homes on leased property. Therefore, Loan Depot agents lied to us rather than fulfill the loan. We are both retired, XXXX who know they were blatantly deceitful. ( Their reference # is : XXXX XXXX/XXXX/2014 )
|
| 12/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I've been calling Loan Depot on behalf of my aunt ( I am authorized on the account ). They offered her a loan modification for {$660.00}, due to her falling behind in her payments. Every time I call they have the wrong payment amount in the system and say they will get it corrected. The last time I called, they said the payment is increased yet again.
-Called XX/XX/XXXX and they had wrong payment in computer for {$690.00}. Representative said that they could not accept the payment for {$660.00} due to the computer saying {$690.00}. She said that they will update the amount and I could call back to make the payment. Spoke with XXXX XXXX employee ID XXXX ).
-Called again on XXXX, and the payment amount was still incorrect in their computer. Spoke with XXXX who said she would escalate the matter to correct the charge. She said it should be changed in a week and they would call to update me. I confirmed that they had my number. I did not receive a call back from them.
-Called on XX/XX/XXXX, spoke to XXXX XXXX XXXX employee ID XXXX ) and she said that the payment still did not say {$660.00} and it actually would be {$700.00} starting XXXX, and continuing for XXXX, XXXX.
|
| 02/11/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
LoanDepot broke the law regarding releasing the escrow balance from my account after i paid the loan in full.
The requirement is 20 days total, not 15 business days as stated by them.
My mortgage was paid in full on XXXX XXXX, 2016. Today is the XXXX day, and i still did not receive the escrow funds.
XXXX Timely escrow payments and treatment of escrow account balances.
( a ) Timely escrow disbursements required. If the terms of a mortgage loan require the borrower to make payments to the servicer of the mortgage loan for deposit into an escrow account to pay taxes, insurance premiums, and other charges for the mortgaged property, the servicer shall make payments from the escrow account in a timely manner, that is, on or before the deadline to avoid a penalty, as governed by the requirements in XXXX ( XXXX ).
( b ) Refund of escrow balance. ( 1 ) In general. Except as provided in paragraph ( b ) ( 2 ) of this section, within 20 days ( excluding legal public holidays, Saturdays, and Sundays ) of a borrower 's payment of a mortgage loan in full, a servicer shall return to the borrower any amounts remaining in an escrow account that is within the servicer 's control.
|
| 07/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I had made a payment arrangement to pay taxes on my property to XXXX XXXX in person. Loan Depot came in and paid not only the taxes due on the property but over a years worth of taxes ahead saying that they were setting up an escrow account. Not only did they add double the amount of taxes to that escrow account but they also charged me {$7300.00} ( a years premium ) for insurance for which I already have and paid for. They never have sent me any paperwork regarding the insurance that they supposedly got for the property and charged me for. I have a policy with XXXX insurance currently on this property. These actions have caused my mortgage payment to jump from {$1800.00} per month to over {$4100.00} per month because of the mandatory impound account. The biggest issue is they will not allow you to pay less than the amount that they say is currently due. They are saying that I owe them 2 months payments of XXXX which is around {$8300.00} with the additional fees. They are not allowing me to pay the {$4100.00} they are saying that is late. They will only allow you to pay the full {$8300.00} or nothing. This basically insures that their victims can never get caught up.
|
| 06/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I contacted the XXXX XXXX ( my lender 's - LoanDepot - service provider ) about removing the PMI. I know that it can be removed either because the debt has been paid down to 80 % or the value of the property has increased to achieve the 80 % debt to equity. Everything was fine at the start with XXXX XXXX, providing daily updates on the delay. I submitted my request on XX/XX/21 and I finally receive a response on XX/XX/21 from XXXX XXXX noting that I needed to secure a BPO. I would have appreciated a prompter response on this if that's what I was going to be told. Subsequently, I receive an email from the PMI XXXX XXXX email stating that I can remove the PMI via the original value removal option or the current value removal option. For the latter, I must now pay for an appraisal in order to move forward with this. I find this is taking advantage of the customer and honestly the mixed messaging is not appreciated. I feel like the company is taking advantage of me as a consumer. They should be able to secure an updated valuation, either via an appraisal or BPO, with no issue. Someone please help look into this type of inconsistent treatment on this matter. Thank you.
|
| 03/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX I contacted Loan Depot regarding my PMI and escrow account as I wanted to cancel them. Market values have increased so I wanted to discuss my options.
Spoke with XXXX XXXX a customer service team lead from Loan Depot. She assured me she would escalate the request.
On XX/XX/XXXX I follow up, I speak with XXXX XXXX, a customer service representative from Loan Depot. He once again assured me and says that XXXX didnt know how to handle my request.
After several other calls to Loan Depot and XXXX ( there servicing company ) several representatives tell me that the PMI does not have a phone number or an email. There is no way to contact them to discuss my options as a consumer.
Today, XX/XX/XXXX, I receive an email regarding the options regarding PMI cancellation. I contact XXXX and speak with representative XXXX Id XXXX. He proceeds to tell me that my loan doesnt qualify based on the notes, but tells me the PMI department doesnt take calls.
I then ask for a supervisor, he refuses to transfer me. He refused to tell me what city his office is located in.
This lack of transparency is concerning as a consumer. I am asking for help in this matter.
|
| 03/20/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I recently purchased a residence and was making half-payments every other week. My mortgage was transferred to LoanDepot at which point I was never informed of their practice to not accept biweekly payments. After two months ( XXXX ) I began to receive letters in the mail advising I was severely delinquent, while I received only one check returned in the amount of a biweekly payment. After speaking with a representative to make corrections, I was informed by this representative on XXXX XXXX that my account was current and up to date and " I was fine from here ''. There were also deductions from my checking account in the amount of the payments requested to correlate with this information. However ... on XX/XX/XXXX I received another letter in the mail stating I was again two months behind payments in the amount of {$3200.00}. It is clear LoanDepot misrepresents information by not properly disclosing a change to acceptable payment amounts, and utilizes confusing tactics by mailing six statements within a one month period ... each with a different amount due.
I have a recorded message from the representative, and copies of all bills and receipts upon inquiry.
|
| 09/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I had a mortgage two years ago with Loan Depot that I refinanced to get a better rate. Loan Depot failed to send in the Satisfaction of Mortgage to XXXX XXXX Recorder of Deeds and their is a Lien on my home. I found this out when I was in the process of trying to get a HELOC loan ( Process began on XX/XX/2022 ) that I need to complete needed repairs on my home. When I contacted Loan Depot I was told that the process would be escalated and that it would be complete on XX/XX/2022. Upon contacting Loan Depot multiple times to get status on the request XX/XX/2022 I'm told everything from it will get done later in the day on XX/XX/2022 to now that it will get done on XX/XX/2022. I've escalated to their " Resolution '' department and have been told on multiple occasions that the " Satisfaction '' team is only reachable via email yet they put me on hold for long periods working to get an update from said team. Then I'm told I'll be receiving a call back and get no such call back. Loan Depot 's inability to rectify this situation is causing hardship for me and my family. It appears to lenders that I have two loans on my home, which is not true.
Thanks, XXXX XXXX
|
| 03/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Recently, maybe two weeks ago I call Loan Depot ( XXXX ) XXXX.
I wanted to get a quote to refinance the loan.
They quoted me a very high rate, I don't remember, but it was over 4 %. I have a 3.75 %, so I passed.
Next day I get a call, no problem, but they offer a high rate still.
Next days I get calls, I avoid them.
Today I got a call at XXXX XXXX, too early for me, so I didn't answer. But I get a call again at XXXX XXXX. from a XXXX. I was upset at all these calls, I answer, 3 % with no fees? He said sure. That took me by surprise but was hopeful, then he said in a very suspect way, give me your credit card number. I said what? Then hung up.
Not sure how this works, but can they do that? Agree to give me a loan at 3 % for no fee? He made a false promise and asked me for my credit card.
I am very concerned that he has my personal information and that he may sell that information to his benefit. I am very concerned. Please, please can you look into this?
I got the managers name and number, his name is XXXX XXXX. ( XXXX ) XXXX Please I hope you can advise me or help with your information or support.
I hope this finds you well.
Thank you,
|
| 04/14/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
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We applied for a mortgage from Mortgage Master. The agent was XXXX XXXX XXXX XXXXXXXXXXXX XXXX The agent offered repeated verbal assurance that everything was in order. The day of the closing he said that his company was no longer interested in offering us a mortgage at that rate. We could not walk away from the purchase without a significant loss, as he was very aware while he had continued to assure us that a mortgage would come through.
What we did was pay for the purchase with our own funds. I believe that the fact that we are careful savers proves that we are a good risk, and that there is no conceivable business reason to deny us the loan after we had fulfilled all the company 's requirements. My guess is that Mortgage Master thought that by putting us in a tight spot they would force us into a deal which was unfavorable to us, and did not reckon that we would simply walk away.
Perhaps also there was bad faith with my wife 's woman-owned business. Some comments that the agent made arose my suspicion. There is no way we can prove that looking at our case alone, but a statistical analysis might establish a pattern of discrimination if it exists.
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| 11/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Loan Depot false credit reporting. Long story short once the pandemic hit my wife hours got cut and decided to call Loan Depot and ask for assistants. This was around late XXXX early XXXX. We were told we should do the loan forbearance for three months. Once the three months was coming to an end we called to see about what options we had for re-payment. They said it would take 1-2 month to review and we should extend our forbearance to 6 month. So trusting loan depot we agreed. This was were it got bad! We were waiting on paperwork that we never got. Then we get a letter that loan depot sold our loan to XXXX XXXX. This was around XXXX. We then had to go through the repayment process with midland that took another 2 months, We ended just paying everything off in one lump some to get us back to current. Our credit is reporting late payments that were not late, they reported the XXXX late payment to XXXX in XXXX. How can you have a late payment that month? I was not even able to pay loan depot anymore, my payment were to go to XXXX XXXX. This has caused extreme stress in my wife and I lives and our credit is so bad now we can't do anything we want to do.
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| 05/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020, my partner and I applied for a rate and term refinance on our owner occupied home with loandepot. As of today XX/XX/2020 ( 67 days later ) we have not received an approved or denied status of our application despite numerous requests. Here is a timeline : XX/XX/XXXX - Applied.
XX/XX/XXXX - Charged {$490.00} for a home appraisal that has not taken place - I would like this refunded to my credit card immediately.
XX/XX/XXXX - Charged {$20.00} for I don't know what, I assume a credit check?
XX/XX/XXXX - In writing, loan depot attempted to cancel the loan citing that I did not wish to proceed with the loan. This is absolutely not correct and I clearly stated that verbally and in writing that day. At no time ever have I indicated not wanting to proceed with this loan.
XXXX XXXX XXXX - Have asked for a status update ~8 times ( 5X verbally, 3X in writing ). Only one time was I given an answer which was that loan documents would be out no later than XX/XX/20, three days ago.
XX/XX/XXXX - Submitting this cfpb complaint and disputing the {$490.00} charge with my credit card company.
I would prefer all communication in writing going forward.
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| 06/01/2018 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
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|
Web |
Servicemember |
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I was late on an account from XX/XX/XXXX to XX/XX/XXXX with LoanDepot. I subsequently made the three missed payments and have been up to date and current since then. However, I received a collections letter from XXXX XXXX XXXX XXXX with the amount for the LoanDepot loan on or around XX/XX/XXXX. XXXX XXXX XXXX XXXX has reported this as a collection account on my credit report. I have spoken to them several times, On XX/XX/XXXX, XXXX and XX/XX/XXXX. They advised me that they own the account but to keep making payments to LoanDepot. I spoke with LoanDepot on XX/XX/XXXX and XX/XX/XXXX. They advised me that they own the account and did not know who XXXX XXXX XXXX XXXX was. I never received an opportunity to validate this debt with XXXX XXXX XXXX XXXX. They refused to provide me a copy of the original validation letter on XX/XX/XXXX. I have disputed this account with all three credit bureau 's but they did not remove this account. Attached is proof i have been making payments to LoanDepot and not XXXX XXXX XXXX , XXXX. LoanDepot did move to a new computer system in late XXXX, I am not sure if this affected my loan and caused errors, it is very disturbing.
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| 12/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XXXX of 2021 I closed on a XXXX XXXX XXXX XXXX XXXX loan 30 year fixed with company LoanDepot.Com. Through the course of the pandemic I faced a hardship and exercised my rights under the CARES act to request a 12 month forbearance. At the end of my forbearance period I requested a Covid 19 Flex Modification to add the payments to the back end of the mortgage. This is what was explained to me that I could do at the time i requested my hardship forbearance in XXXX of XXXX when the hardship was over, the company denied my covid 19 flex mod. They told me it was denied bc it was an asset loan and that i needed to provide them paperwork showing them it was a XXXX XXXX loan. I did, they told me two monthsafter my request that they had sold my loan and purchased it themselves. This is now longer considered an XXXX XXXX govt loan protected under the CARES act and they want the 12 months back payment in full. I do not have the money and they are threatening to foreclose on my property. This seems illegal to purchase the loan back one month prior to being able to request the flex modification and have them foreclose on my home. This is predatory lending.
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| 09/07/2021 |
Yes |
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- Trouble during payment process
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Web |
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I was on the covid19 mortgage forbearance and it expired on XX/XX/21, I did not call for an extension, but when I went online to start making my regular monthly payment the bank 's website would not accept any payments. So I assumed that my forbearance was extended but then I began to get past due notices. When I contacted the bank on XX/XX/21 to explained and to resume/start making my regular monthly for XXXX payment together with XXXX payments, the bank advised me not to make any payments because my account was now in default and the full amount of $ XXXX was due. The bank said they would review my account to determine if my forbearance can be extended ( back from XX/XX/21 to XX/XX/21 ) or if a partial claim can be approved. I have followed up with the bank numerous times ( every 2 weeks ) and also spoken to the reps trying to collect on the loan. They all keep telling me the loan is still under review, but delinquent the full amount. I have also emailed for an update and informed them that I am ready to end the forbearance and can make the payments, but I am not getting the issue resolved about deferring the forbearance amount. please help ; (
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| 12/18/2017 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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I signed the closing disclosure on XX/XX/XXXX for a refinance home loan with Loandepot.com.
Today, XX/XX/XXXX I checked my loan depot account online and noticed they have multiple closing disclosures that show a different : monthly payment, closing cost, homeowners insurance amount, and different cash amount given to me.
I spoke with XXXX XXXX, the Sr. account manager, and she mentioned the reason it changed because the insurance was not included in the loan estimate, and that there was a renewal of the home insurance which is more expensive. The home owner 's insurance it 's included in the closing disclosure I signed which rejects XXXX XXXX XXXX 's explanation of the increase.
I left a message today to XXXX XXXX wanting to cancel because according to their legal documents, I can cancel on the closing disclosure ... One of my closing disclosures on myloandepot.com account is dated today XX/XX/XXXX. So I should be able to cancel it. XXXX XXXX responded on a voice mail that I can not cancel because the document I signed it 's a legal binding document.
IF it is a legal binding document then IT IS ILLEGAL TO CHANGE EVERYTHING AFTER I SIGNED IT.
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| 04/16/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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Web |
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Mortgage abruptly changed to a new Servicer ( from Imortgage to XXXX Mortgage ). My payments are automatically sent every XXXX via my bank. With the late notice, I did not have time to change the payment to the new servicing company. I called the previous company ( Imortgage ) -- to explain and request the payment be transferred to the new Servicer XXXX XXXX XXXX. Problem is Imortgage is no longer taking live calls pertaining to my account. I just get an automated message telling me they are no longer servicing my loan. Then the call disconnects. What can I do? I recently received a statement from the new Servicer XXXX XXXX XXXX telling me that my loan payment is late. When I called them to explain, and complain that they did not give customers enough notice, they did not seem to care. They told me to call Immortgage to 'figure it out '. Well, clearly Imortgage doesn '' t want to be bothered either. The XXXX rep I spoke to claimed to have made notes on my account ... but really not sure about that. Should I call my bank and stop payment? Or do I just wait and hope it gets worked out? I am SO frustrated, and really could use the advice. Thank you!
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| 06/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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Loan depot did not figure my escrow correct. They did not include the school taxes. I corrected the problem by paying them {$18000.00} to bring my escrow account up to date. Since they made a grave error I requested to pay my own escrow, because they are charging me {$6100.00} a month of which {$3700.00} is escrow. That brings my escrow account to {$45000.00} a year of which I owe approximately {$23000.00} a year. An overage of approximately {$22000.00} a year. I wrote a letter to XXXX XXXX on XX/XX/2022 to cancel my escrow account and apply balance to principle and I will be responsible for my escrow account. No response from XXXX XXXX so I again wrote on XX/XX/2022 with no response. I then called on XX/XX/2022 and talked to XXXX XXXX and explained what had happened. He wrote back that the escrow department was looking at my request and would get back with me in 60 days. I told him this was unexceptionable. They have doubled my monthly payments for there mistake and I will have a hard time making the payments, which then they can foreclose on me and take my house. This is criminal behavior to me. Your help in this matter would be appreciated.
|
| 06/30/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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Web |
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My husband and I are in the process of buying a home. I was working with XXXX XXXX ( NMLS # XXXX ) on submitting a loan application.
We received a call from a friend, ( " XXXX '' for the purposes of this story ... XXXX is another broker ) we worked with on getting our pre-approvals when we were making offers. He told us that XXXX had called him pretending to be my husband. " XXXX '' did n't recognize the voice and said he would have to call back and got a phone #. The phone number was a XXXX phone number ( we are in XXXX ) and the voice mail said " XXXX ''. " XXXX '' decided not to leave a message and XXXX called back saying " Hi this is ( insert my husbands name ) '' and when " XXXX '' questioned him saying " I just tried calling you and it went to voicemail of someone named XXXX '', he said " you must have dialed the wrong number ... what rate were you giving us ''?
Clearly he was acting unethically and likely trying to gain a competitive edge over the other broker we are working with and committing fraud pretending to be someone he is not. I am not only angry but nervous knowing someone like this has my confidential financial information
|
| 04/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
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Imortgage failed to pay my property taxes in XXXX on my new home construction, leaving me with possible late penalties and other charges. On top of that, for my tax refund, I am unable to claim property tax deductions in XXXX. They have transferred my Mortgage to XXXX mortgage as of XXXX XXXX, XXXX. Since Imortgage claims to no longer own my loan, they are deferring any and all responsibility. I have paid {$550.00} a month out of my escrow account for property tax & insurance since I closed on this home on XXXX XXXX, XXXX ..., where is my money going? Is this even legal? Property tax payments need to be made by XXXX XXXX to avoid penalties, which clearly did not happen. This should not be legal and now I am facing potential liens on my house after all I have done is make timely payments on my mortgage as a good resident of the XXXX Imortgage needs to pay my property tax & assume responsibility for any additional charges & expenses on my behalf.
Per RESPA, they must " make you whole '' for any adverse action cause by their late payment. Up to and including the loss of home/equity, increase cost of insurance etc Thank you all sincerely, XXXX
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| 08/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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When my wife and I refinanced our house, my name was added to the mortgage but the titling company did not file the documents to add my name to the deed. Also my wife 's maiden name was not updated to her married name on the deed.
We signed a quitclaim deed and had it notarized in order to add me to the deed and update my wifes name on the date we executed all of the refinance documents, but the county claimed there was an issue with the document and rejected it.
The refinance closed XX/XX/2020, Loan Depot was the lender and XXXX XXXX was the loan processor. The titling company is XXXX XXXX XXXX XXXX XXXX, and the manager in charge of my titling is XXXX XXXX. There emails are XXXX and XXXX respectively.
I realized there had been a problem with the titling when my wife and I attempted to transfer title to our living trust and it was rejected because I was not on the deed. I emailed Loan Depot on XX/XX/2020 to let them know there was a problem, then I reached out to XXXX XXXX XXXX XXXX XXXX as well. I have numerous emails going back and forth but then weeks go by and I don't hear from them and as of XX/XX/2020 this is still unresolved.
|
| 11/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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In connection with a home purchase on XX/XX/21 we obtained a fixed rate, 30 year mortgage from Loan Depot. The " final '' Closing Disclosure that we were provided as a part of our closing package listed the Estimated Total Monthly Payment as {$3900.00} which included {$480.00} of monthly escrow funding. It also identified our Cash to Close as {$79000.00}. A little over a month later on XX/XX/21 we received a note from LoanDepot thanking us for a ( nonexistent ) inquiry and informing us that our escrow account was underfunded at close ( which, although they admit no wrongdoing, was due to their misunderstanding of the property tax system in the state of Michigan ). They also sent a revised Closing Disclosure ( despite the fact that we closed over a month ago ) that listed our Estimated Total Monthly Payment as {$4800.00}, which included {$1400.00} of monthly escrow funding, an increase of $ XXXX ( 23.3 % ), which they asked us to sign without explanation of what transpired. Over the XXXX term of the loan, this amounts to an incremental {$330000.00} that we, the borrower, will have to pay despite it being undisclosed to us prior to closing.
|
| 03/14/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
Went to refinance my home loan depot called me so I applied for loan. I told them than I was involved in modification. They took my money of XXXX and told me I was fine. Lead me on for two months. I finally called them back many times always blown off with different excuses. Now in the mean time I spent XXXX for bug inspection also. I'm a XXXX Veteran who is on a very fixed income. They never once called me or told me that because of my modification I wasn't eligible for loan. I finally called texted email them many time after it had been XXXX months of time. A XXXX finally called me and told me the news after trying many times to see what the hold up was. I feel they took advantage of a poor XXXX Veteran. Also told me they put in for a refund because the XXXX thought they should have caught the problem but they never refunded me my money. I feel severely mistreated lied to and also stolen from it was just wrong. I just hope that I can help other veterans not to be scamed like I was by loan depot. Please advise how to handle this problem so it doesn't happen to other older people and veterans. Thank you so very much.
Sincerely XXXX XXXX
|
| 12/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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on XX/XX/XXXX, I have refinanced my mortgage with Loandepot. I have made all my payments using online payments option. my account is current and i have my statments. on XX/XX/XXXX loandepot decided to move my loan to the new jersey office and assigned a new account number. it also reversed all my payments which showed my account as being late for 2 months which is untrue. I have gotten letters dated XX/XX/XXXX, XX/XX/XXXX threatening foreclosure This is FRAUD. I have PAID, I have loandepot own statments that shows my account is current. I have my bank statements that shows the amounts being taken out. i have called many times but of course nothing is getting done, no one can give me a reason as to why this happened. now i have to deal with this and the fact that this FRAUD will be reported on my credit. There need to be accountability. A mortgage company can not be allowed to foreclose on your house eventhough you have made all your payments. please note that the threat letter has the new account number which was started as of XXXX while the two payments in questions were under the old account number which i have supplied statements for.
|
| 07/16/2021 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
XX/XX/XXXX and XXXX, XXXX, Loan Depot withdrew two payments for my first mortgage payment XXXX XXXX XXXX. XX/XX/XXXX, I asked for the money to be returned immediately as I needed it. Told it would take 7-14 days, I had no choice. Asked for manager wasnt provided one. Called?, because I received statement via mail that unauthorized payment applied to XXXX. Told customer rep I needed the money and was reassured it would be returned via bank account no later than XXXX. XX/XX/XXXX, asked where money was. Told it would be mailed and arrive at end of month - I was hung up on. Called back, told would be in bank account in 24-48 hours. XX/XX/XXXX, told via voicemail hopefully arrival by XXXX and to call back if not received by mail. Cant get any management by phone or a corporate number. I have been assessed a bank fee of {$25.00} due to this issue. It should not take multiple calls or this duration of time to get significant money back ( {$3500.00} ). I am going to dispute withdrawal with bank as I need some financial relief for bills now. Someone should look into this practice of holding money this long that was taken in error. They dont care!
|
| 08/23/2017 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
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I am behind on my mortage and currently in the process of a cash sale of the home. On XX/XX/XXXX I found that the mortage company loandepot had sent XXXX XXXX XXXX XXXX to my house. They removed my realators lock box removed a door knob and changed the locks to my house. I am only 3 payments behind and a foreclosure has not been started. They also filed a claim to my homeowners insurance without my permission. They trasspassed onto my property and forced entry into my residence without permission. I called XXXX XXXX XXXX on XX/XX/XXXX and was only able to leave a message. XXXX XXXX XXXX called back on XX/XX/XXXX and said the mortage company had the take pictures, change the locks and do some repairs. I told them they had no permission to enter my property and they just said call your mortage company and hung up on me. I called my mortage company on XX/XX/XXXX and advised them they did not have permission to lock me out of my house or instruct someone to force entry into my house or property. They said they would try to have someone contact me with the lock box code and also gave me a code to try. I advised my realator of the infomation.
|
| 02/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
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See attachments : *8 pages from Loan Depot stating the same statement " further research time '' *New document since last request for help -- IRS 1098 showing payoff and remaining balance of {$0.00} and reporting {$460.00} less payoff amount from Loan Depot 's original document " Thank you for your payment '' dated XXXX. NOTE : IRS 1098 form shows late payment also paid. Once again, " Thank you for your payment of {$50.00} late payment paid XXXX *What other research do they need? Loan Depot 's own admission three time states that loanXXXX is paid in full. ( page 16, page 2 and 3 ) *Document also attached from closing XXXX XXXX, payoff of XXXX XXXX as of XXXX $ XXXX {$170.00}, XXXX ( page 3 of attachment ) or reported 1098 form ( page 16 of 16 ) payments applied {$170000.00}, over reported of {$490.00}.
*Loan Depot owes me {$6000.00} over payment *I am seeking an attorney for {$6000.00}, attorney 's fees and interest due since XXXX. Seeking attorney Monday XXXX, they have had enough time to so called " research '' *Can you help me?
*Sending all documents to your address certified mail so someone will open and assist me in this matter.
|
| 08/04/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Due to COVID assistance I filled for a mortgage assistance. After speaking to a representative they told me to complete the forms sent and return in the pre addressed XXXX XXXX envelope provided. I followed the instructions provided. I received a call from a representative asking if I sent back the notarized form. I told them yes, they said we didn't receive it. Then they said they would research. Then I received another call from a different representative saying the same thing basically calling me a liar that I didn't do what I said I did. In between the calls I received paper work from a title search company with a copy of the papers Loan depot said they didn't receive. I called that company and they said they got the papers from them loan depot.
Mean while I am making my mortgage payments and receiving fees for " late payments '' because they have not serviced my loan. I received another call last week from a representative saying the same thing.. they didn't receive and basically calling me a liar again. I'm being harassed for an internal issue they have regarding servicing my mortgage and being charged late fees for no reason.
|
| 11/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my my mortgage. My previous servicer was Loan Depot. The refinance closed on XX/XX/2020. It is now XX/XX/2020 and Loan Depot still has not returned the balance of my escrow account.
I called and Loan Depot claims to have mailed a check XX/XX/2020. It simply does not take the post office more than twelve days to deliver a letter.
I called again today ( 30 minutes on hold ) and the Loan Depot representative said at this point the only resolution is to put a stop payment on the alleged XX/XX/2020 check, a process that will take Loan Depot another 10 business days to complete, at which point they would issue a new check. I asked for the process to be expedited and the new check to be sent through a means where I could have a tracking number. The employee told me that he would need to speak to a manager for that to happen. He told me I would be on a brief hold while he got his manager, then he hung up on me.
Loan Depot has had my escrow funds for over a calendar month now. Under CFR 1024.34 ( b ) ( 1 ) Loan Depot should have returned my funds to me by XX/XX/2020. I am now on hold again, just trying to get my money back.
|
| 11/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have an existing mortgage being administered by Loan Depot that closed earlier this year ( XXXX XXXX ) and recently one of their reps called me to ask if I wanted to refinance due to rates having gone down. I replied that the rate and any fees would have to be low enough to justify it. The rep said he has all my info due to the current account and could do 2.5 % with only {$1200.00} in total out of pocket costs/fees because my current loan had closed only a few months earlier. I called him back to accept the offer and he then proceeded to do a new credit check ( which is only better since earlier this year due to revolving credit bal reductions ) and initiate processing. Subsequently, Loan Depot sent me documentation asking for many thousands of dollars in closing costs. I escalated the issue there and was bounced back to the first line lending officer I was dealing with, XXXX XXXX. He claimed that the processing is when they determine what they could do from a loan-terms standpoint. This is blatant dishonestly and fraudulent bait and switch marketing tactics, which also degraded my credit report with an unnecessary credit check.
|
| 07/23/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
My name is XXXX XXXX XXXX, I have a VA loan that is serviced by loanDepot, XXXX. XXXX XXXX, XXXX, New Jersey XXXX. Customer Service telephone number : XXXX.
When I purchased my home my wife was not on the loan. I would like to add her to the loan.
On three ( 3 ) separate occasions, over the last 5 months I have called my lender, loanDepot, and have requested documentation from them so that I can add my wife to the loan.
All three times I have been assured that I will be receiving the documents in the mail and it will take 5 to 7 days.
I have yet to receive the documents. If they are sending them via the mail, it most certainly isn't to the address on the loan.
I have called and the Customer Service Representative looks into the computer data base regarding my loan and finds no mention of my request or of the documents being sent. I have requested to speak to a Supervisor but none are ever available.
My next step after this is to contact the VA regarding loanDepot 's lack of support for Veterans.
I am curious as to the motive of loanDepot for not providing me the capability of accomplishing putting my wife on the loan.
|
| 06/16/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
This is the second email message I have received : Rate Information for XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX via XXXX XXXX XXXX ( 3 days ago ) to me Hi XXXX, New rate information has been posted.
Please use the link issued below to obtain our new rate and contact us with any other questions.
Check our new rate in Texas.
Sincerely, XXXX FHA Rate Guide FHA Rate Guide XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX NY, XXXX This message is not affiliated with XXXX XXXX.
To stop receiving our emails please unsubscribe.
I contacted XXXX XXXX XXXX my mortgage lender and they stated this is a fraudulent email that it does not use email messages. I completed the information requested when I received the first email. Upon completion LoanDepot name showed up. LoanDepot has made several attempts to get me to make a loan from it to consolidate bills and I refused. LoanDepot stated that due to my credit score I did not qualify for refinance on my mortgage loan. However, LoanDepot continues to call me via telephone and send bogus emails. I do not know what can be done in this regard. However, any assistance you can provide is greatly appreciated.
|
| 07/21/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
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|
I recently applied for a VA Home Loan through Loan Depot. XXXX XXXX, Senior Mortgage Banker, XXXX XXXX XXXX XXXX, XXXXXXXXXXXX was the contact. It was XXXX/XXXX/2015. I paid Loan Depot {$2500.00} for the Lender, ( Loan Depot ) to get this loan for me and lock my interest rate in at 3.75 %. Between XXXX and abstractor, the process of closing this loan was so slow that my loan interest rate of 3.75 % unlocked and through no fault of mine that I can see, I lost my interest rate of 3.75 %. On XXXX/XXXX/2015 I was forced to pay Loan Depot another origination fee of {$2600.00} PLUS an additional fee of {$1300.00} to secure a HIGHER rate of 3.875 %. XXXX XXXX, Sr. Account Manager III, ( XXXX ) XXXX tel/fax, ( XXXX ) XXXX ext. XXXX, XXXXXXXXXXXX dealt with XXXX and abstractor.
The amount of time it took for XXXX to get the paperwork in order was very slow. As far as I am concerned Loan Depot knew full well that it was not me dragging my feet or holding up the process but they went ahead and raised my rate and hit me with new charges anyway. I considered that unethical but I signed anyway before they raised the rate against my will again.
|
| 12/30/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I was in deferment for 18 months with a VA backing for the Deferment the VA paid the {$24000.00} deferment and now the company is claiming that I still owe after they told me I was paid in full I have it on recording were they told me I was paid up to date everything was good and now theyre claiming I still owe XXXX something dollars when I asked for my documentation to prove that I do not owe they are refusing to give me documentation that I request they have yet to receive give me my deferment paperwork And it looks like they were putting it into foreclosure not a deferment they did not do what they said they were doing. They lied to me. They have lied to me several times I have it on recording and when I say you already told me I was paid in full. I have it on recording they say oh my bad we were wrong. We need to fix this you still owe and I think thats wrong. They refused to prove the numbers they have changed. My monthly payments claimed I wasnt making monthly payments charged me fees for late fees when I wasnt supposed to get them, but yet refused to send me the documentation, even my lawyer was refused documentation
|
| 11/01/2023 |
Yes |
|
- Struggling to pay mortgage
- Foreclosure
|
|
Web |
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I have a FHA loan and loan depot.com llc is the original lender. I failed behind on my mortgage payment due to divorce and hardship. Loan depot did not offer me a loan modification or any help to prevent foreclosure. I received a letter from loan depot.com LLC stating that XXXX XXXX XXXX is my investor and whom the debt is owed to! XXXX XXXX XXXX is known for securitization on mortgage back securities XXXX which loan depot has sold my mortgage security on a secondary market and is no longer able to in force foreclosure on my property! Loan depot.com llc have violated many of the CFPB and Tila rules and regulations.
1. CFPB violations, transfers between affiliates Loan depot informed me that they have sold my loan to a new Servicer and that new Servicer was also loan depot.com llc 2. Tila violation, requesting and making money transactions for down payments on a consumer transactions 3. Using robo signature and unlawful Notary, outdated information, XXXX is no longer a Sub Servicer for loan depot.com llc all this is on a Assignment of Mortgage 4. Not offering loan modifications or loss mitigation to prevent foreclosure
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| 02/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have an escrow account that is set up to pay my property taxes. Property taxes in Wisconsin can be paid in two installments, with the first installment due on XX/XX/XXXX of each year and the second installment due on XX/XX/XXXX.
I contacted my lender by email on XX/XX/XXXX. Since my loan had recently closed on XX/XX/XXXX, I wanted to be certain that the first installment of property taxes would be paid. The representative assured me that property taxes are paid by the due date.
I contacted my lender again through their messaging system on XX/XX/XXXX since I could see in my escrow history online that the property tax amount had not been disbursed from my escrow account. I also contacted my lender by phone on XX/XX/XXXX. Both times I was advised to send an email to a " delinquent tax '' email address. I emailed on XX/XX/XXXX.
Today is XX/XX/XXXX. I have not received a response from the " delinquent tax '' email address, nor have I seen the property taxes disbursed from my escrow account and I can see on the county 's property tax website that the taxes have not been paid. The property taxes were due 4 days ago.
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| 01/04/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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Around the middle of XX/XX/XXXX, we applied for a loan with LoanDepot.It was preapproved with a 3.75 % rate. All the PAPERWORK THEY ASKED FOR WAS SENT WITHOUT DELAY.It was sent to underwriting for final approval for three weeks now.We have to call to see what is going on after we contact the manager Then they would call and state we need this or that, then we can get final approval, we right away send it to them.No word from them 2-3 days.XX/XX/XXXX I email them the manager in sales, then they would call we need 24 months payment and divorce decree then we will close.sent right away and sent 35 months of payments ( never late ) .A week pass no word. I email again, then they would call we need XX/XX/XXXX payment. this is all underwriting need to close.this is now Monday, XX/XX/XXXX will call you tomorrow with final approval and set up closing. Wedn XX/XX/XXXX. no phone call. I called her voice mail states she went home.I was connected to 3 other departments. No manager could come or could be reached in any department especially underwriting.They have all requested information and is not doing their jobs. Uncalled for.
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| 05/20/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Purchased home XXXX / XXXX / XXXX Escrow - {$490.00} monthly payment XXXX Escrow Annual amount analysis Escrow - {$490.00} Monthly XXXX Escrow Annual amount analysis Escrow - {$540.00} Amount that is being pulled on monthly statement {$600.00} Misappropriations of escrow transactions TILA Z Regs. This increase for XXXX escrow was not calculated correctly or appropriately. They are miscalculating amount needed to pull for all monies due. There is no disclosure agreements of increased amounts. I will be disputing the amount of tax increase as well. Lender can not arbitrarily increase and pull escrow monies. I called several times and wrote a letter to resolve this matter with no resolution. Their calculations are way off. I will agree to a mutual increase because of the tax increase however, the increase they are pulling is without agreement is out of reach and they are pulling more than they notified me of. Your attention to this matter is going to be important as there will be a filing of a law suit complaint if there is no mutual agreement in amounts and TILA Reg Z prot ections have been broken.
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| 09/24/2019 |
Yes |
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- Incorrect information on your report
- Account status incorrect
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Web |
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In XX/XX/2019 I talked to our mortgage company, Loandepot, about how we were going to be late on our payment and that I was worried about credit reporting. During the week of XX/XX/2019, Loandepot called me and we discussed how they don't report to the Credit Reporting Bureaus that the payment was late until 40 days. With that assurance, we made sure to pay within that window.
Fast forward to end of XXXX of XX/XX/2019, and my wife and I are being turned down credit, severely limiting our purchase power. And we're also trying to re-finance our FHA loan. Come to find out that Loandepot had marked us as late payment even after they said we wouldn't be marked - so now our credit is being affected.
I called Loandepot to clear this up and get that removed from our reports. They said they don't do that over the phone and to write them instead. So I did that and they replied to that email that I needed to call up the Credit Bureau 's myself and dispute it. But that's taking forever. We're trying to close on our re-finance of our home, but the lender can't go forward with this mistake on our credit reports. Please help!!
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| 07/26/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am writing this letter in regards to late payment reported by Loan depot my current mortgage company it was for the month of month of XXXX 2017.. On XXXX XXXX, 2017 Loan depot LLC, branch in the XXXX XXXX XXXX, CA called me because I qualified to refinance, my FHA Line of credit.
I agreed to refinance because the new loan was with same mortgage company Loan Depot and we started paperwork, the loan number was XXXX. During the refinance process I was dealing with XXXX XXXX he was processing loan. I asked XXXX XXXX if I should continue making payments on my current loan.
XXXX XXXX was going to ask supervisor if I needed to make a payment for XXXX. Manager calls me back in regards to payment. I was told hold on wait until they got a payoff amount.
I did not receive anything in mail. I was under the impression that my loan was approved.
I would still be in good standing, because I would have made a payment on time for XXXX. I did not receive a written letter from Loan Depot LLC until XXXX XXXX, 2017 that loan was denied on XXXX XXXX, 2017. That was unethical on their part, the letter should have been mailed earlier.
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| 12/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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The Company, Loan Depot, ordered an appraisal within their internal order process. When I received a copy of the appraisal, the value was underestimated at {$220000.00} primarily because the appraiser misrepresented my total square feet and room count as approved by the county appraiser. This resulted in many unfavorable comparables and a low evaluation. I refuted this with the Loan Officer and his manager and they both agreed to that analysis. My neighbor 3 houses away at XXXX XXXX with slightly more size and with noted wall and water damage to the 2nd floor SOLD her house for {$330000.00}. My neighbor same street with a black top driveway and no updates has a pending sale for {$280000.00}. The appraiser likely discriminated me because of my national origin and forcefully lowballed my value which resulted me in not qualifying for the loan I requested. I have repeatedly emailed both the corporate contacts and the individuals who handled my loan application and no one has handled the matter. The manager, verbatim said in writting " I agree with you, I think your home should have appraised for more than it did ''.
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| 11/05/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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On XX/XX/2019 I spoke with XXXX XXXX with Loan Depot. He and I talked about an equity line of credit on our home and maybe a refinance. On XX/XX/2019 I received an alert from my credit monitoring service that there had been a hard inquiry on me. I looked and it was from XXXX -- also known as Loan Depot. So, I sent XXXX an email because I absolutely could not remember giving him permission to pull a hard inquiry, only permission to pull a soft copy. Well, turns out I did give him permission to pull a hard inquiry-only that is not what he called it. He called it a tri-merge credit pull. He apologized for not making clear to me what he was doing. That is a very misleading thing to do for customers. I told him that was misleading and that I was filing a complaint. He asked me " WHY ''? I took a ding on my credit and my husband 's credit because I didn't understand what he meant. I'm writing this because I want every one else to be aware of what they mean when they say tri-merge credit pull. So, now I have to plead my case to the credit bureaus and hope they remove it -- had I known I wouldn't have agreed to do that.
|
| 02/17/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
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|
Web |
Older American |
|
After much time spent with this company on the phone and e mails, trying to force me to borrow more than I wanted too, we finally came to an agreement on a mortgage. At this time a closing was scheduled and kept on XXXX/XXXX/2017. 10 days after closing they called me and said they never received the mortgage papers and did not know where they were or what happened to them. At this time I did what I could to protect myself and stopped payment on the check I had gave to the person they hired to do the closing. Since this time they have continued to call me numerous times per day trying to force me to continue with the mortgage. This has been going on for over week now to the point of harassment. Now tonight XXXX/XXXX/2017 the escrow company called and informed me they went ahead and deposited the check any way knowing I did not want to do business with them or loan depot. This has got to be the most devious and unprofessional business practice ever perpetrated against someone. I hope this information is published so others will not have to go through the deception, harassment, and devious games this company plays.
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| 09/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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Loan Depot XXXX LLC. XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX We tried to make a substantial loan payment. We were sent wire instructions, went to our XXXXXXXX XXXX, wired funds per Loan Depot wire instructions to their XXXXXXXX XXXX XXXX Account. Funds were received on XX/XX/2021. Loan Depot , LLC refusing to accept funds, tasking us with undue hardship and further financial burdens. We have refused multiple ways to send a substantial payment on our recently acquired mortgage. This is a criminal act and against any and all documentation received during loan process. There is no early pre-payment penalties. We have no way to make a substantial payment against our mortgage. Loan Depot is unjustly charging interest on a payment we have made, that they refuse to accept, per their own process and instruction.
We seek damages for any and all interest, serious undue hardship and our funds have been in limbo for now 5 days. Loan Depot , LLC loan practices are now illegal, and we seek any and all remedies from this Bureau and the multiple Attorney General Offices of the United States of America, Florida and Texas.
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| 01/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Servicemember |
|
I recently refinanced my home with loanDepot. During this process, the Loan Officer XXXX XXXX and I had an agreement : that I will receive {$1000.00} in Lender Credit for the two friends I referred him. Before the referrals, on XX/XX/XXXX, he sent me a Closing Disclosure that showed fees in Section B ( Services Borrower Did Not Shop For ) to be {$1400.00} and a Lender Credit of {$2500.00}. After the referrals, on XX/XX/XXXX, the fees in Section B had increased by {$820.00}, but the Lender Credit had only increased by {$1400.00} ( the Lender Credit should have increased by {$1800.00} ). In other words, {$320.00} of the {$820.00} fee increases in Section B were not compensated for. My understanding of TRID rules is, if fees in Section B change from one disclosure to another, the lender needs to make up for the difference.
My family has brought up this issue with the Loan Officer XXXX XXXX and his supervisor XXXX XXXX on XX/XX/XXXX. XXXX XXXX has agreed that {$320.00} should be refunded. However, they have stopped responding after XX/XX/XXXX. Emails to them on XX/XX/XXXX and XX/XX/XXXX have not been returned.
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| 11/11/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
I received a text from XXXX XXXX XXXX # XXXX ( which he did not provide and I had to look up ) XXXX XXXX 2020. XXXX informed me I likely could refinance to help me in these very troubled times. I agreed that I would take any help I could get. he said he would pull my credit and look at options and call me as soon as he had an answer. He pulled a hard credit report and I never heard from him again. I sent a follow up text asking what he found out with no response. XXXX weeks later he said there is no excuse for him not contacting me, but provided no information on my qualification status or if anything could be done.
It is clear I did not qualify and he could not sell me anything, so he had no reason to contact me. this is incredibly unprofessional. Certainly after I informed him of all my financial status prior to him pulling my credit. You are required by law to speak with any customer you pull a report from. thanks to XXXX and Loan Depot I now have another hard pull on my credit for absolutely no reason.
this is no way to treat any customer, certainly not a XXXX veteran on none other than XXXX XXXX.
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| 05/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Around XX/XX/2022, I received a bill from my insurance provider, XXXX XXXX, to pay my homeowners insurance for XXXX, due on XX/XX/2022. I informed XXXX that I was selling my house effective XX/XX/2022 and did not want to renew. On XX/XX/2022 LoanDepot disbursed {$980.00} for homeowners insurance to XXXX. XXXX has since issued a refund check to LoanDepot for this amount. On the morning of XX/XX/XXXX, I contacted an escalation specialist, XXXX XXXX XXXX, to request a return of the funds that were wrongfully and prematurely disbursed. XXXX told me that I would have to get the money from my insurance company, which had already sent the money back to LoanDepot. XXXX has since refused to assist with recovery of my funds and has refused to return my funds. LoanDepot is in wrongful possession of my funds and claims that this disbursement was my fault.
This is a pattern and practice of unfair and deceptive behavior by LoanDepot within a short time period, as LoanDepot also wrongfully withdrew over {$4200.00} from my checking account *after* my loan was fully paid. That is the subject of a separate complaint.
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| 09/10/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I wish to get a home equity loan on a house that I bought 14 years ago and on which I have accumulated significant equity. Weeks ago I started the application process with Loan Depot. They have moved my lockin date twice. Every few days they ask for more and more documentation, some of which is irrelevant. Two days ago they asked for settlement papers on a residential lot I bought 20 years ago, in another state. I still own this lot, but it was paid off many years ago and there are no claims against it. They have asked for proof of insurance, not just the insurance on the house on which I am applying for the home equity, this already having been supplied to them weeks ago. At that time, without my authorization, they changed the name of my present mortgage lender to LoanDepot even though they have not closed the mortgage with me. I have asked for an answer on my application, twice, either accept or decline, and have received no answer, but every few days I get a request for more and more documentation. I am XXXX years old, XXXX XXXX XXXX. I think discrimination in mortgage lending may be occurring.
|
| 09/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Company : loandepot Loan # XXXX I had started a home loan application with this company around start of XX/XX/XXXX but nothing happened after that.
On XXXX I called loandepot customer care to cancel my application which they said yes to do it but nothing happened.
On XXXX I called loandepot customer care again to cancel my application as I did not see it cancelled to which they said that loan consultant on my case will do it but again it is not cancelled.
On XXXX called loan consultant but did not pick, email sent and again loan is not cancelled.
On XXXX I called loandepot customer care to cancel my application as I did not see it cancelled to which they said that loan consultant on my case will do it but again it was not cancelled.
On XXXX called loan consultant but did not pick, left voicemail, email sent and again loan is not cancelled.
This loan status showing as application pending is causing my another loan application with another bank to not get approved. The other bank wants this loan application as cancelled before they can approve my loan application with them.
XXXX.
|
| 11/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
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On XX/XX/23, my autopayment of {$920.00} was not applied. The amount of {$830.00} was pulled from my bank account. This caused a shortage of {$87.00} for my XXXX mortgage payment. I called the Loan Depot rep to determine why my bi-weekly autopayment was short. The rep stated that someone would get back with me concerning this issue. I called on XX/XX/23 to see that my mortgage was showing delinquent showing that the XXXX and XXXX payments were outstanding. After speaking with the rep, I was advised to pay a shortage of {$160.00}. I was advised that {$85.00} of the {$830.00} was moved to principal. I made a payment of {$75.00} on XX/XX/23 and requested that the {$85.00} be moved back to suspense to be applied to my full mortgage payment. I was advised that I should be contacted within 2 business days. I am concerned that I will be turned into the credit bureau for being delinquent due to a processing error on their side. The rep also advised me that their system can not handle the extra principal payments and that it would be a long process to get the system developers to fix this situation.
|
| 04/03/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I have been working with the Arizona Department of Housing, under their Arizona Homeowners Assistance Program. They are ready to send funds to LoanDepot, my mortgage holder to cover any unpaid mortgage payments. They have sent LoanDepot several transmitted paperwork for them to complete. They call it " onboarding paperwork ''. Arizona Housing has not received any replys form LoanDepot. This has been holding everything up. The last time they sent the paperwork to LoanDepot was the middle of XX/XX/XXXX and still no response. My account under the Arizona Homeowners Assistance program is XXXX. My LoanDepot mortgage account number is XXXX. This has been going on since XX/XX/XXXX. Arizona Department of Housing said that they are going to cover over {$16000.00} of my past due mortgage but are hitting this roadblock with LoanDepot. When I call LoanDepot about this, they do not give me anybody or department I can talk to about this paperwork. I feel I am hitting a brick wall in trying to resolve my mortgage concerns, and trying to get back to normal with my mortgage payment program with LoanDelot.
|
| 12/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Lender provided a loan estimate consistent with its policy of matching competitive loan offers from other lenders. I accepted the lender 's offer conveyed pursuant to its estimate and application package. The lender arranged for an appraisal to occur and I met with the designated appraiser. The following day, the lender contacted me to inform me that its compliance group believed that the loan could not be made based on the amounts stated on the Loan Estimated provided, because it incorrectly calculated those fees. I note that there was no change in my status, creditworthiness, or the value of the property ( which was never actually verified because the appraisal was cancelled by the lender ).
The Lender then sent me a notice that it could not verify my credit. This was clearly a substituted reason rescinding its loan offer. My credit could easily have been verified, but the Lender chose not to do so, such that it would have a quasi-legitimate basis for rescinding its loan offer, despite the fact that its underlying miscalculation was true basis for its declining to make this loan.
|
| 11/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I made an application with a loan broker. They obviously submitted my name and information to many lenders. I went with one lender. Loan Depot tried reaching out to me after I had already completed my application with the other lender. They began calling me for days on end ( 2 weeks? ) and calling me at least 3 times a day -- maybe more ( 5? ). I figured after 2 weeks of calls with no answer, they would get the message. They did not.
I finally picked up the phone and asked them to take me off their list and that they have been calling me way too much. They said, " Well, we are Loan Depot ; one of the largest brokers in the country. This seems to work for us. '' That is a completely unacceptable response. We succeed because we harass people until they pick up the phone irritated and demand that the endless calls stop? I asked to file a formal complaint and, after putting me on a brief hold, they said that their complaint team " was busy ''. This is harassing and is unacceptable behavior for a lender.
The company was called Loan Depot and the phone # they called me at was XXXX.
|
| 04/24/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Complaint against LOANDEPOT.com I have been sending checks to pay my mortgage since XX/XX/2018 ( for the months of XXXX, XXXX and XXXX ) and they never get cashed. I also signed up twice for bank auto-payment and I get kicked a letter letting me know I got out of the auto-payment system a week later because they argue the name of my bank account is not the same as the name on my mortgage, which is not true.
Now I am getting late fees and the only way to pay is by calling on the phone, getting an assistant and giving my card information. I am not able to do this every month because I travel a bit for work.
I have called the company Loan Depot.com on several occasions to solve this, the assistants say that I am simply not sending the checks ( and implying I am lying about payments ) and that they can not do anything for me.
Also, now I am not sure who to pay the mortgage and the lapsed payments because I got a letter saying my loan has been sold.
LoanDepot 's inability to cash my checks and keep me on the bank autopayment system is going to affect my excellent credit history.
|
| 02/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I received the annual escrow account disclosure statement which included the anticipated annual disbursements. Loan Depot is stating my bills due in the upcoming year are my mortgage insurance XXXX county tax, hazard insurance, and other insurance. I don't know what this " other '' insurance is and why they anticipate me having " other '' insurance. I never bought other insurance. The only insurance I have ever had or plan on having is hazard insurance.
Loan Depot is falsely claiming that I bought " other '' insurance in XXXX, which I never did, and it's causing my mortgage to increase.
I already placed a complain with CFPB ( company ID XXXX ) about Loan Depot stating my hazard insurance was not hazard. This mistake was fixed on their end and should have not affected my future escrow account, but it looks like it still did.
Starting XX/XX/XXXX I am now having to pay extra for " other '' insurance that LD is stating I had.
On top of that, the reimbursement check I received for escrow is incorrect because of this " other '' insurance LD is claiming I will have next year.
|
| 01/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Loan Depot is acting with gross negligence regarding a financial matter. At issue is a modification request that submitted on XX/XX/XXXX. On XX/XX/XXXX we contacted Loan Depot for a status update only to be told they had too many calls and would be calling back later that day. They never called that day, the next day, nor the following day. We called again on XX/XX/XXXX and were told again they were only doing call backs as they had too many people calling them. Again they never called. Then we called again on XX/XX/XXXX and were again told they had too many calls. When we complained that they told us that all week and nobody called back the only response was they were telling people what upper management told them to say.
It's painfully obvious Loan Depot either has more loans than they can service or doesn't want to service the loans. Just like XXXX XXXX who got too big too fast so Loan Depot seems to have followed suit. Being told all week they have too many calls is unacceptable. The fact that they never called back is gross negligence and they should be sued for it.
|
| 12/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Recently my mom asked me to purchase her home as she was moving in with my sister ( XXXX ). Keeping the home in the family was her wish so we agreed on these terms : sale price was $ XXXX, of which she would get $ XXXX, my wife and I were to get $ XXXX to clear debt and accomodate new loan. I went through Loan Depot as a 2nd time customer and clearly explained these terms to him repeatedly over the course of 7 weeks. He replied back on XX/XX/XXXX, in a very condescending manner that he explained to me " many many many times I was getting what I want ''. Still have the email.
Three days before closing I get an email from him ( XXXX XXXX ) to the affect of " wait, we can't do that, it's against the law '' " you can't get cash out on a purchase '' etc. I don't pretend to know their industry, I made a request and was told repeatedly it could be done.
In addition to this, at the closing, we found out that we're paying mortgage insurance to the tune of {$100.00} a month. On my mom 's home, at a severely discounted price ( $ XXXX was agreed upon, and it appraised at $ XXXX ).
|
| 03/13/2019 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
This company says they are called Loan Depot. They are calling for a person named XXXX and have disclosed to me his is approved for a loan application this person submitted. I informed them repeatedly they have the wrong number, but they continue to call me daily and multiple times daily. This is just one phone number they used. I also have numbers from XXXX, XXXX, XXXX and XXXX. Today at approximately XXXX EST was the most recent one, from a representative named XXXX. The last one i can recall picking up as a couple days ago from a rep named XXXX. Each time they call they also state the call is a recorded line, so I'm confident they have an internal system of record that shows when and how often they have been calling.
It is not only harassing, but predative lending too based on the person they are trying to get ahold of ( XXXX ) about a loan application, and the frequency of harassing phone calls. If XXXX wanted a loan, then that person probably would have given his phone number, not someone else 's. I am not XXXX. For the sake of CFPB knowing, my first name is XXXX.
|
| 11/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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|
I closed on a refinance on XXXX XXXX The amount of new loan is signed off as {$160000.00} Total closing cost was {$3400.00} Closing cost paid before closing {$10.00} Total payoffs and payments = {$130000.00} Credit card # 1. {$6100.00} Credit card # 2. {$22000.00} Credit card # 3. {$6100.00} Credit card # 4. {$5500.00} LoanDepot mtg {$99000.00} Total payoff/payments = {$130000.00} Cash to close is signed off as {$21000.00} I only received by wire first {$670000.00} and about a week later {$14000.00} which totals = {$21000.00} I am missing {$430.00} as it is signed off.
I was sending numerous emails stating the money was short {$430.00} I was then told they paid my property taxes which are as mailed to me {$1000.00} if mailed by XXXX XXXX. Then Loan Depot told me they increased my property tax payment by 10 % as they can do that they stated?
Why is that? And what does that have to do with money missing on signed off loan? As my Mortage company Loan Depot is also my escrow agent, can they do that? And what about the extra principal $ $ $ I have been paying on old loan?
|
| 04/22/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My loan servicing was sold to Loan Depot. I have an impound account for my taxes and insurance. There is a balance in that account of {$4300.00}. I received a supplemental tax bill and followed the instructions on the back of my mortgage statement from Loan Depot and faxed it to the Tax Bill fax number. They did not pay the bill. I received a late notice and faxed the bill a XXXX time. They still did n't pay it. I called today and was told they do n't pay supplemental tax bills and that I would need to fax the bill to yet another person and that they would mail me the money so I can pay the bill. This is costing me {$46.00} in late fees when this servicer is holding onto over {$4300.00} of MY MONEY that is set aside to pay tax and insurance bills. When I asked the phone rep what happened to the bills that I faxed in, I was told that they shred them. This is a complete rip off to the consumer and had I been notified of this policy when I faxed the bill. I could have received the funds and paid the bill on time. This should be illegal to rip off a consumer in this manner.
|
| 02/24/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Problem when making payments
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Web |
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On XX/XX/XXXX I called Loan Depot and spoke with XXXX to get the address to send my payoff to. I was given the address XXXX XXXX XXXX, XXXX XXXX, CA XXXX. That evening, I placed the check in the mail. On XX/XX/XXXX the check was deposited by XXXX XXXX XXXX XXXX. In XXXX we got a phone message saying that Loan Depot needed our next payment. To keep the account from going to collections, I payed a payment of XXXX. Then as I looked into the situation to see why the account had not been paid off, I found out that the address that I was told to send it to was for an old service provider at Loan Depot. Over the course of the next 4 months, I made several calls to both companies trying to resolve the issue. Unfortunately, neither company was very helpful. Finally, in XXXX, XXXX XXXX XXXX XXXX XXXX finally returned my payment and I was able to send it in to Loan Depot. Loan Depot has debited the account, but refuses to refund the extra payment of XXXX made back in XXXX. That payment would not have been made if it had not been for their customer service representatives error.
|
| 08/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I filed a complaint with cfpb ( see attached ). The company called me and said they would fix everything and pay the fines. In the mean time someone else from Loan Depot contacted me about a new refi to reduce my interest rate. I said ok and told them that another individual ( XXXX XXXX ) was working on the problem from the last refi. They said they would check into it. I then went through the process and told them multiple times that the XXXX lease had to be dealt with and gave them the contact info for their escrow company. We then got to XX/XX/XXXX and they said they were ready to fund I asked them where they were with the XXXX lease and they said they would get back to me. a few days later they called and said their escrow company doesn't know how to do that and I would have to get my own escrow company. So I did and they went through the process and I finally got my loan refinanced correctly and legally. However, Loan depot never did pay the fines which are {$1200.00} ( see attached ). And XXXX never answered the many calls and just disappeared.
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| 06/18/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I have filed for a VA Home loan through Loan Depot and they have denied and prolonged the request despite being qualified for the VA Home Loan as a military member.
The Loan Consultant did not want to give the VA Home Loan pre-approval but instead provided a pre-approval letter under the Conventional Home Loan. They have made numerous stalling tactics that my family lost the bid for the home we were hoping to qualify. The company have ignored our request for months despite our plea for a VA Home Loan Approval. Additionally, the loan company placed my credit score on the pre-approval sheet in which certain individuals is not privy to view.
The pre-approval loan letter provided the Loan to Value ratio in which we have not committed to the home to purchase since the company neglected our request for months. As a VA Home Loan it should be easier to qualify rather than the conventional home loan.
I was informed by the community that despite that they advertise that VA Home Loan is available they only cater to the cash market that the XXXX foreign nationals bring.
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| 01/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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|
|
Web |
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We closed on a 1st Mortgage with LoanDepot.com, LLC on XX/XX/XXXX in the amount of {$500000.00}. There were several errors on this closing - all to our detriment : 1. Per LoanDepot 's Closing Disclosure, LoanDepot withheld at escrow {$150000.00} at closing to pay off a 1st mortgage with XXXX XXXX. XXXX XXXX reports receiving only {$150000.00} for the loan payoff ( which was sufficient to payoff the loan ). There is a missing {$360000.00}.
2. LoanDepot withheld at closing {$4100.00} for the purpose of paying the property tax bill due XX/XX/XXXX ; however, the prior lender already paid the XX/XX/XXXX taxes. Most importantly, base on a search of the County of XXXX records, it does not appear the County received the overpayment {$4100.00}. There is a additional missing {$4100.00}.
3. There was additional {$250.00} error in the escrow.
I have reached out to LoanDepot several times, first in writing on XX/XX/XXXX. I have reach out to the servicing department, the origination department and the escalation group - with no response. Total missing funds are {$8000.00}
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| 09/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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We made an agreement to buy a new home from TriPointe Homes through their sales agent XXXX XXXX ( XXXX # XXXX ) The address of the property is XXXX XXXX XXXX, XXXX XXXX, CA XXXX.
The agreement was signed on XX/XX/22 This was agreed to be a primary home purchase. We made a deposit of {$12000.00} for this purchase.
The loan agent XXXX XXXX ( XXXX # XXXX ) from the builder ( tri pointe connect ) approved us for a primary home with a down payment of 10 % and interest rate of 5.625 %.
XXXX encouraged me to also create a FAKE lease for our current primary with friends and family to overcome the high debt ratio.
When i refused to do that, they could not quality us as Primary Home.
They wanted me to change the purchase to Investment with a much higher down payment and higher interest rate.
For obvious reasons, we could did not want to lie and refused to buy it as investment home.
At this point, they refused to return by Deposit and not responding to any of my mails.
They also refused to provide me a copy of form 1008 and 1003 of my original loan application
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| 05/03/2021 |
Yes |
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- Trouble during payment process
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|
Web |
Servicemember |
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On XX/XX/XXXX, I started a refinance of my VA loan using the IRRRL with a new lender. On XX/XX/XXXX, Loan Depot began violating Title 12 U.S. Code 2605 ( k ) ( 1 ) ( C ) by misallocating payments, to wit, ( 1 ) paying the old home insurance company twice in the amounts of ( {$1800.00} ) that were not due to them from my escrow account ; ( 2 ) failing to pay my new home insurance company in the amount of {$740.00} which was due on XX/XX/XXXX ; ( 3 ) removing my XX/XX/XXXX payment and sending it back to me in the form of a check in the amount of {$1800.00} ; ( 4 ) charging me a late fee for the month of XX/XX/XXXX payment that they erroneously sent back to me in the amount of {$73.00} ; ( 5 ) because of the herein stated they could not finalize a Payoff amount need for me to set a closing date for the refinance of my home ; XXXX 6 ) on XX/XX/XXXX filed two Notices of Defaults against my home instead of correcting their errors regarding the payments for XX/XX/XXXX and XX/XX/XXXX to avoid a non-judicial foreclosure problem theyve created with these payment errors.
|
| 07/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
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I sold my home in XXXX, Florida and paid off the mortgage with Loan Depot. The balance was paid off on XXXX XX/XX/2021. Per the law I was to be refunded my escrow balance and any overpayments. I have yet been able to receive my refund. According to Loan Depot the refund was mailed on XXXX XX/XX/2021 but was mailed to an erroneous address which I never received. I was told on XXXX XX/XX/2021 that I had to wait until XXXX XX/XX/2021 to ensure the check had not been cashed and that they would reissue the check and express mail it to me overnight on the following Monday XXXX XXXX and that I was to call in on Tuesday and receive the tracking number for the shipment. I was then told on Tuesday that the check had not been reissued nor sent overnight. I spoke with a supervisor who assured me the check would be reissued on XXXX XXXX and on XXXX XXXX I could call and get the tracking number. On XXXX XXXX I was told that the check had been released but had not been sent overnight because there was no tracking number. To date on XXXX XXXX I have not received the refund.
|
| 01/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
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I applied for a refinance of my existing mortgage in XX/XX/XXXX, There was to be a 60 day closing, which did not occur, finally on XX/XX/XXXX we closed on the paperwork. A closing attorney was sent to me and we signed paperwork. I asked if I gave him the check for money due, he said no the lender would contact me with payment instructions. I waited and have to date XX/XX/XXXX not received said instructions, even though I have reached out to the company numerous times. As a result of them not funding my loan and paying off the prior loan I have now been late on a payment and received interest fees, plus credit reporting. Not too mention that the new loan is at favorable rate so I am also paying additional interest payments. The processing Officer is XXXX XXXX and the company Is Loan Depot. The paperwork for closing ( the Disclosure Statement ) was incorrect three times, now all the paperwork is outdated as I have had to make two additional payments, etc.
I have contacted and gave them until today to get me the needed information or I was filing a complaint.
|
| 08/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Hi, My name is XXXX XXXX XXXX and I am a Certified XXXX XXXX XXXX in the state of Georgia. I am receiving threats and being harassed, via email and text messages, from a Loan Officer with LoanDepot regarding an appraisal I performed on his property. The Loan Officer is XXXX XXXX GA Lic # XXXX & XXXX # XXXX.
On XX/XX/XXXX of this year, I started receiving emails and text messages for Mr. XXXX stating he was upset with the market value of his home and is threatening retaliation if I do not change the value. Mr. XXXX has continued to threaten and harras me to include his latest text message on XX/XX/XXXX at XXXX XXXX.
I have filed a complaint with his company, however, after talking with his supervisor, XXXX XXXX, It did not appear that anything will be done and have not yet received a resolution.
Threatening and harassing an XXXX is a serious violation and I am asking for your help in this matter.
Attached are the emails and text messages from XXXX XXXX. Note that the emails are from his XXXX email account and contain his picture and position at XXXX.
|
| 08/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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|
On XX/XX/2021 I inquired about a pamphlet I received in the mail stating I could lower my mortgage payment or pay my mortgage off years earlier by switching to Loan Depot. A representative, XXXX XXXX, started my application ( SSN, DOB, Address, Income, etc. ) and preapproved me for some rates that were better than what I currently have. I informed him that I was interested and he ran my credit. He then asked me for an application fee of {$22.00} to which I declined. I let him know that although I was interested, I want to reach out to a few other companies and get quotes from them as well as this was my first quote. I inquired about a loan estimate which he declined to provide and stated that it would be provided once I paid the fee and agreed to his terms. This seems like a violation of federal law and contacted my current mortgage company to confirm. After requesting a loan estimate multiple times via text, XXXX informed me that " this is not how I do business. '' I never received a quote from Loan Depot and their customer service is beyond irritating.
|
| 04/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Loan Depot Mortgage was paid electrically on time every month, including my XXXX & XX/XX/2021 payments. LD then returned these payments about 10 days after receipt. LD says my XX/XX/2021 payment was not received on time so they destroyed my credit. My XXXX XXXX XXXX faxed LD 2 official payment transmittals which clearly documented my timely payments, yet LD still refuses to remove the late payment from my account. After contacting all 3 credit agencies and submitting the payment transmittals to them the 3 credit agencies will not remove the late payment either. I then sent credit agencies a letter from Loan Depot in which LD confirms they received my payment on time but LD and the 3 credit agencies all refuse to correct my account 's payment history. I've spent over 50 hours trying to resolve and filed numerous complaints with LD and the 3 credit agencies and they still refuse to acknowledge my payment was timely and have refused to restore my credit. I have uploaded all supporting documentation which unequivocally proves all my payments were on time.
|
| 03/31/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
For a company that prides themselves on customer service, the service has been very sub-par. XXXX XXXX has been the only reliable employee throughout this entire process. I started my 2nd refinance with XXXX around XX/XX/2020. My file was handed off to 2 different loan officers, both who were not communicative and very hard to reach. The only reason that I learned that my file had changed to someone else is because of me calling to follow up. The amount of time its taken to move this process along has been unacceptable. I call and leave messages with the appropriate personnel and no returned phone calls. The straw that really broke the camels back is that after 5mos of this refinance process, I had a XXXX appointment with the notary and Loan Depot still has not sent them the final docs so therefore they were not able to fulfill the XXXX appointment time with me. I even took off from work to be home on time for the notary. This is inexcusable conduct, etitquette, and service from Loan Depot and I look forward to hearing how one can find that acceptable.
|
| 01/05/2016 |
No |
- Consumer Loan
- Installment loan
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- Managing the loan or lease
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|
Web |
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On XXXX/XXXX/XXXX, I sent a payoff to Loan Depot in the amount of {$34000.00} for a loan balance of # {$33000.00}. Due to untimely payment processing I ordered a stop pay on XXXX/XXXX/XXXX. At that time my bank issued another check to loan depot in the amount of {$34000.00}. Again due to untimely payment processing I ordered a stop payment on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I called Loan Depot to payoff the loan via ACH over the phone. At that time Loan Depot was unable to accept my payment because the prior XXXX checks were not returned. Loan depot stated that they would honor my XXXX/XXXX/XXXX payoff as soon as their system allowed for an ACH payment. Loan Depot 's system updated on XXXX/XXXX/XXXX to allow for me to make an ACH payment. When I called to pay, I was told that my payoff is as of XXXX/XXXX/XXXX, not XXXX/XXXX/XXXX. I was told by the customer service representative that it was my fault their system would not allow them to accept my payoff on XXXX because of the stop pays, therefore, I was being charged an additional 20 days of interest.
|
| 10/30/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The mortgage company ( loandepot ) overpaid my property tax XXXX quarters in a roll for XXXX and XXXX XXXX. They made payments of {$7000.00} for each of XXXX and XXXX XXXX, but the actual amount due is only {$3500.00}. The total overpayment was about {$7000.00}, i.e. they maid double payment XXXX quarters in a row.
Please refer to " Loan Activity.pdf '', the payments are : 1 ) XXXX dated XXXX/XXXX/XXXX 2 ) XXXX dated XXXX/XXXX/XXXX Please refer to " Tax Inquiry - XXXX XXXX XXXX '', the tax due are : 1 ) XXXX dated XXXX/XXXX/XXXX 2 ) XXXX dated XXXX/XXXX/XXXX I only discovered this issue around XXXX XXXX when they increased my monthly deduction claiming a shortage in the escrow account.
I started contacting them to resolve this matter in XXXX XXXX, up until now the matter is still unresolved. The supervisor assigned to my case was extremely unresponsive and difficult to get hold of. I made multiple attempts to contact him only to be forwarded to a line that does not get answered. On multiple occasion, I was promised a callback but it never happen.
|
| 09/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I am currently in an agreement with a past employer to pay back a sign-on bonus that I received. The payments were to be made by check, until XX/XX/2022 when electronic payments became available. I received and email stating where and how to make a payment, and that if I wanted recurring payments could be set up. After making the first payment electronically in XX/XX/2022, the email confirmation stated I would be set up for an auto draft. The payment portal never had any reference to auto payments or an area for me to electronically sign to agree to an auto draft. XX/XX/2022 when the payment was due they drafted a payment from my account without my consent. I notified them immediately, and requested to have it removed, which they agreed to. My concern is that they couldnt provide me any documentation when requested where I authorized them to draft my account, as well as they do not understand the requirements under the EFTA to draft a consumers account. They were relying heavily on the fact that they were ok to do so because the email stated such.
|
| 04/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied to LoanDepot to refinance my mortgage on XX/XX/XXXX. I signed the paperwork with a notary on XX/XX/XXXX. The loan now has still not been finalized and refinance. LoanDepot bungled this up every step of the way. The refi should have taken no longer than a maximum of 60 days as I was told in XXXX. This was important to me because my dream home was up for auction on XX/XX/XXXX which I wrote both the loan processing officer and the lending loan officer. As of today, the loan is still pending and despite my please to give me updates the company is largely unresponsive with generic answers such as we will let you know when we know, etc. I found the entire process unprofessional. XXXX XXXX, the lending officer was great, but the loan processing officer was horrible, his name is XXXX XXXX and he was taken off the case. At one point he threatened me that he could decide to just cancel the entire loan. 3 or 4 weeks ago they assigned someone else to the case. Her name is XXXX XXXX. While she was very friendly I have not heard much from her since.
|
| 10/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was contacted by a representative from my current lender. The representative offered a XXXX point reduction in APR refinance loan for a {$10.00} administrative fee. The representative advised that because I had refinanced less than a year ago, the home assessment would not be needed. After a month, I was contacted by the representative and advised that I would need to obtain a new home value assessment. Once the assessment was complete, the home inspection documents that were sent separately to me and confirmed that the value had not changed. I was later contacted by the lender who advised that I did not qualify for the no cost refinance because my home value had dropped by XXXX. The terms then jumped to over XXXX for the same refinance. After showing proof that my home value had not changed, the loan rep advised that loan depot had made an error and there was nothing he could do. After multiple communications, the rep stated that he did not understand what had happened however, I would qualify for XXXX options that would both cost over XXXX.
|
| 07/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
This complaint is in regards to non response to my inquire to LoanDepot for a Credit/refund for increasing the closing costs above the legal limit.
The question I asked XXXX XXXX was why we received a credit against our closing costs.
His reply was 'there is a threshold that can not be exceeded for all mortgage loans in this area '.
Our closing costs increased yet again ( substantially ) and I asked two times if we are due another refund or credit. Unfortunately, those questions were not answered.
Closing occurred on XX/XX/21 but no disbursements have yet been made.
Messages regarding the credit/refund were sent prior to closing taking place.
All I want to know is if a credit/refund is ( was ) due for the closing costs going even higher and further exceeding the allowable limit in my area.
I had to submit complaints to XXXX and a previous complaint to CFPB ( # XXXX ) just to re-establish dialogue between myself and LoanDepot representatives since closing was delayed well over a month.
Please help me answer this question.
Thank you.
|
| 04/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
On XX/XX/2021 I applied to refinance my current balloon payment loan with Loan Depot loanDepot.com, XXXX. XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX loan # XXXX. I have summited all the required documents including payment for the appraisal that was completed back in XXXX. During the process Loan Depot misplaced documents, oversaw detail of the title of the property as a result the loan process got delayed. Since my current loan is a balloon payment that expired in XX/XX/XXXX my current lender will no longer accept monthly payments as they are expecting a full loan payoff. It is now XX/XX/2021 and my loan continues to be under a conditional approval. I have contacted the loan officer, loan processor, loan processing manager and production manager and no one has replied to my request to know the status of the loan. As a result of the delay I am now in jeopardy of facing foreclosure.
XXXX XXXX Licensed Lending Officer NMLS # XXXX XXXX XXXX XXXX Account Manager XXXX XXXX XXXX Production Manager NMLS # XXXX XXXX XXXX Processing Manager
|
| 09/08/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In XX/XX/XXXX, I discovered that LoanDepot had inaccurately reported me to both XXXX, and XXXX, as being 30 days late for XX/XX/XXXX and XX/XX/XXXX.
On XX/XX/XXXX, They admitted to me, both verbally, and in email, that they had made a billing error with my XX/XX/XXXX payment, and this had caused the problem. Floor Supervisor, XXXX XXXX, assured me that if I disputed the negative reporting with the bureaus, they would correct the reporting.
On XX/XX/XXXX I filed disputes with XXXX, and XXXX.
On XX/XX/XXXX, I learnt from XXXX, and XXXX, that LoanDepot had affirmed the inaccurate information as accurate.
Since then, I have exchanged multiple email, and made multiple phone calls to, their customer service department. I have received assurances via email, and verbally, that the issue would be resolved, but each time frame of 30-45 days I have been given, has passed with absolutely no change to the inaccurate negative reporting.
The inaccurate negative reporting by LoanDepot has damaged my credit, and impacts my ability to earn a living.
|
| 11/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I just received notice from my XXXX XXXX XXXX Loan Depot of " Notice to Foreclose '' The problem with this notice is that I have never defaulted on the loan. I refinance my house with Loandepot ( LD ) in XXXX of XXXX, and I have been making biweekly payments faithfully. On XXXX XXXX XXXX, I saw a late fee was assessed against me and reached out to the Loandepot to dispute that. There I was told that Loan depot considered my biweekly payments as partial payments, and I disputed that there was not my understanding. I explained to the supervisor that I have an email from the loan originating officer stating as long as I make the full payment before the due date I am not in default. Now, LD has been accepting my biweekly payment since XXXX XX/XX/2021. Now, I just received a letter stating that LD has filed an " Intent to foreclose '' on my property. This is because, according to them, the {$900.00} biweekly payments have been returned to me. And I have not received such money. I see this as unjust and unfair which is why I reaching out to you.
|
| 02/10/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
We refinaced our home with Loan Depot. With our previous mortgage company, we were paying 2 times a month to equal our monthly mortgage payment. With Loan Depot, we were never told that we could not make payment this way, there is a program you have to sign up for to do that, which we were not told by our loan agent. We paid 2 payments of {$1000.00} in XXXX and 2 payments of {$1000.00} in XXXX, which would be for our XX/XX/XXXX and XX/XX/XXXX mortgage payments. All payments because they were not set up with their program ( don't know name of their program ), were applied to Principal, not our mortgage payment. We have been calling and trying to resolve this issue since XX/XX/XXXX. Loan Depot has sent our account to their collections departments saying we are delinquent. No one from customer service seems to know how to apply the payment to our account, they say they are going to escalate it to their supervisor and we hear nothing. As of today, XXXX XXXX, we have called Loan Depot 7 times and have spent over 10 hours on the phone with them.
|
| 07/15/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
XXXX of 2019 we started a loan modification process with Loan Depot. They accepted and in XXXX we started the first of our three test payments. In XXXX the contract was signed by both parties and agreed to. However when Covid 19 hit they placed our mortgage in Forbearance which our us asking or approving. In addition we received no notification that this happened. We then got a bill showing we owed several thousand dollars and when my wife called the recording said we were in Forbearance. We told them we did not approve it nor ask for it. My wife asked to cancel it and noted we have paid our new loan amount every month because we did not know we were in Forbearance. After that we got letters and emails stating it was canceled and that we now owed over 10,000 dollars. They also stated the modified mortgage was null and void. At which time they started hitting our credit daily so I am now down to a beacon score in the mid 500. We have contacted them multiple times and we are always told we would get a call back and we never get a call back.
|
| 06/08/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
About three weeks after we signed a purchase contract in XXXX, XXXX for a XXXX XXXX house at its XXXX subdivision in XXXX, California the mortgage lender Loan Depot told us we must sell our present home we occupy.
We followed the right steps.
1.We inspected the XXXX XXXX XXXX and chose XXXX XXXX XXXX with a XXXX XXXX XXXX XXXX
2.We paid XXXX XXXX to hold a model until XXXX XXXX lender of choice gave us a preapproval letter so we could then sign a purchase contract.
3.We contacted Loan Depot because XXXX XXXX said it prefers to work with Loan Depot XXXX We emailed Loan Depot all of our paystubs, W2s, bank statements, credit authorization and what they asked for before they would give us a preapproval.
4.In an email Loan Depot asked us if we would sell our home before we purchase the new home. We said no because of the Covid virus we didn't want potential buyers coming into our home.
5.Loan Depot gave us a preapproval then we signed a XXXX XXXX XXXX contract.
6.Again three weeks later Loan Depot said we must sell our present home.
|
| 06/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I submitted a complaint against Loan Depot LLC, complaint number XXXX XXXX. In short, due to no fault of my own, my payments were showing late ( several were returned by the company ) and they were charging me late fees. You received a response from Loan Depot saying that they would not waive late fees. You closed the case without considering my evidence that I had gone above and beyond to become current on the payments and requesting that Loan Depot waive my late fees. What do I need to do to get some action on this issue? I've now made two payments ( in an abundance of caution ) and I still have outstanding late fees despite every attempt to work with the company.
Please review my file and let me know what my next steps are to get this resolved. If the CFPB will not intervene on my behalf, please provide me with contact information for the regulator so that I can get this resolved.
I work in the financial services industry and am disappointed in the CFPB 's lack of follow-up on this issue.
Thank you for reconsidering this case.
|
| 09/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am extremely frustrated.
We closed on our home in XX/XX/2018.
We successfully " re-cast '' the loan with loanDepot in mid to late XX/XX/2018.
But since then, the company has failed to process our XX/XX/XXXX and XX/XX/XXXX payments correctly. The monies are sitting " suspended ''.
And we have received three letters indicating that we are delinquent. The company has threatened us with late fees and with a negative credit report.
As the loan history clearly indicates : our payments were made in full and on time. It is absolutely absurd for them to claim that there was any error on our part.
Since my receipt of the first delinquent notice, I have made more than five phone calls to the Customer Service Department. Each time, I am advised that the company is aware of the problem. They tell me not to worry. All I need to do is call back in 48 hours and they will confirm that the problem is resolved. But it is now one month later. And the problem still has not been resolved. And I continue to receive incorrect delinquent notices.
|
| 07/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I applied for a HARP refinance program with Loan Depot on XX/XX/2018. The company is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. The loan officer XXXX XXXX XXXX # XXXX, phone # ( XXXX ) XXXX, told me I have to pay for an appraisal fee {$500.00} to get approved. I asked him what if I don't accept their offer, but he said not to worry, they will make it the best offer, they will make it to my liking, they can even give me a cash out. After the appraisal, what they offered me was not what I expected. The refinance fee was almost {$10000.00}. I couldn't agree with their offer, so I told them to cancel my request and give me back the {$500.00} they charged me for appraisal, but he refused. I also spoke to his manager XXXX XXXX, he also said it is not refundable.
I should get the money back since the HARP program does not require appraisal fee, and XXXX charged me wrongfully. Also since you can't get a cash out with the program, he misinformed me also. I need help to get my hard earned money back.
Thank you very much for your help.
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| 03/01/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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XX/XX/2014, I refinanced my mortgage on a rental property. Because of delays in the loan process by the lender, the close was delayed. This was at a time when my previous mortgage servicer was paying taxes. Taxes were escroed in the new mortgage to pay off taxes due in 2014. Taxes were paid by the old mortgage and the new mortgage company and were refunded to new mortgage. I raised the issue to the new mortgage company and they let the 3rd party closing attorneys know what was going on. I was refunded different amounts to reimburse for taxes that were described as " Double Paid ''. A {$290.00} tax payment was not paid on my behalf. I was not privy to this non-payment. Loan Depot was made aware and paid after penalties and fees were applied. I was not aware for more than a year later when I investigated why my payment changed so abruptly. I have asked Loan Depot to reimburse me for the amount paid in fees and penalties on my behalf without my knowledge ( {$220.00} ). Loan Depot has ignored my request and never responded to my inquiry.
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| 08/27/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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We currently have a 15 yr FHA loan with Loandepot. We started a refi to a 15 yr conventional loan to remove the MPI. We finally signed loan docs on XXXX XXXX, 2015 and was supposed to fund by XXXX XXXX. We were told not to make our XXXX payment. To date, it has still not funded. I instructed them not to do an appraisal unless the loan was fully approved. An appraisal was done in which we paid {$390.00}. I finally made my mortgage payment as not to be in a 30 day late status with the credit agency. I have spoke to our loan officer as well as his manager and still can not get an answer. They have held us up from refinancing our loan with any other lender because we would have to pay out of pocket again for another appraisal. Also, we would not be able to get the interest rate ( 3.25 % ) which is what the interest rate was at the time we started our refi. I have never heard or experienced this action. I always assumed once loans docs were signed and notarized that the loan would fund by the date indicated. What can we do at this point?
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| 04/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I submitted for a loan on XX/XX/XXXX and it is still not closed. I was told by their loan officer XXXX XXXX that they could use my previous appraisal. Then at the very end, I was told they could not use, misled. Another appraisal was done and rec 'd on XX/XX/XXXX. I was told that was the only thing needed.. still not closed During this process the loan processor XXXX XXXX did 0 on my file. I had to escalate to the loan processor manager who then reassigned my case to another processor. XXXX XXXX has been excellent during the process. The issue is now loan depot is stating there are two student loans on my account, two of which has been consolidated are not showing 0 on my credit report. It has been one thing after the other and now going on 3 months and still not resolved. The lender fees keep increasing everytime, they get a loan extension because they are not doing their job .... I feel the practices are deceptive and misleading. Now interest rates are higher so I am stuck with trying to refinance with them... I need resolution,
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| 11/15/2021 |
Yes |
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Web |
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During closing, the loan officer ( XXXX XXXX ) indicated that {$27.00} per month be held in escrow over the course of the yea to pay my taxes. At the end of the year, the account had a significant shortage because my taxes were roughly {$3000.00}. She based her estimation of taxes on the 2019 taxes. However, {$27.00} per month would not have been enough to cover that {$1900.00} amount either. Now, Loan Depot ( my mortgage company ) is demanding that I cover the shortage over the course of 12 months. Effectively doubling my mortgage. Ive reached out to them and asked them to extend the repayment. Since the was a mistake made by their representative ... ... ... .It has been 3 months of me paying double my mortgage and they continue to push the deadline for resolution further & further.
To add insult to injury, Ive forced to find creative ways to pay this doubled mortgage while on maternity leave. It has caused significant strain & anxiety as a new mom. Their complete disregard for the lives affect by their mistakes is infuriating.
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| 11/02/2022 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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I have a VA loan ( refinance ) loanDepot, XXXX, XXXX XXXX XXXX, XXXX, TX XXXX. I had no problem with them until this XXXX when they sending me statements that made no sense. For weeks, I was unable to even receive any response from them. Even though, I have had " auto-pay '' with my online bank ; XXXX XXXX XXXXk XXXX SC XXXX and they have confirmed every payment was sent electronically on the 1st of every month, long before due dates. loanDepot has accused me of missing payment, double billed me ( XXXX XXXX also paid out fear ) due to threatening letters, and dublicate statements.
I am a svc connected XXXX veteran, in my mid XXXX, and this situation has caused us enormous stress. We have always been very concious of our obligations and have near perfect credit scores. To be accused of wrongdoing in this manner is unconcieable, and not being able to evern speak with anyone has only aggravated the situation. I thought I could possibly straighten this out but how can you when they won't even communicate.
Thanking you in advance.
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| 11/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I contacted Loan Depot on the week of XX/XX/XXXX to turn off ACH/Autodraft because I'm selling my home. They confirmed that day that it was turned off and that I would not have to pay my mortgage because the owed amount would come out of closing. I also was contacted by my title company and loandepot on XX/XX/XXXX for a payoff confirmation and during the call I had them confirm that autodraft was off, which they stated it was. On XXXX, they withdrew XXXX from my bank account causing me financial distress. I spoke with them the same day around XXXX and they told me it would be 48 hours before I saw the money back in my account. I spoke to them almost 48 hours later because I saw no pending transaction in my bank account. They stated that it was completed today and I would see the money later today or tomorrow deeming the previous statement a lie. I'm very concerned that I might not see this money back. Are they allowed to take money out of my account even after I have explicitly denied them authorization on multiple occasions?
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| 07/10/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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On XX/XX/2022 I was XXXXXXXX by loanDepot with production requirements and a signing bonus/draw. I was only given 2 weeks from the date my license was transferred to the deadline where I was supposed to fund a loan. That contract set me up for failure not allowing enough time for me to fund any loans with the time frame given. I was also terminated based on discrimination ( I didn't want to turn on my webcam for a group meeting when lots of people didn't turn theirs on ) and it was not my decision to quit or break my contract with loanDepot. Before I signed the contract I was assured by the branch manager XXXX XXXX that as long as I was working and producing I would be ok which I was doing. I had loans in escrow and approved. I have been repaying the draw monthly but I also noticed my consumer rights were violated FDCPA/EFTA by loanDepot when they charged my credit card without a written authorization form on file. I would like the remaining balance waived by loanDepot with a letter releasing me of any debt they claim I owe.
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| 10/04/2023 |
Yes |
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- Trouble during payment process
- Payment process
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Web |
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My mortgage company has always bought my homeowners insurance since I bought my house back in XX/XX/XXXX, they purchased it and also make payments through my Escrow account however I have always received a letter stating that I have coverage. Well I filled a claim after hurricane Ian hit XXXX XXXX Florida XX/XX/XXXX and now my homeowners insurance claims that the policy / contract that my mortgage bought under them has no coverage. And because they are the policy holder and not me or my spouse we arent entitled to nothing they have lawyered up and there attorney was the one who emailed us this information.so basically we are being scammed from our mortgage company the attorney stated that no payments were not made to the insurance company so there for there isnt money to claim. I have kept all my records pay bank statements and also insurance letters from when my coverage began end and started again. My policies as well for each year since my home was bought I never trusted that mortgage officer by the name XXXX XXXX.
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| 04/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We have been trying to settle the Estate of XXXX with XXXX XXXX XXXX ( Texas ) XXXX XXXX XXXX XXXX XXXX Texas XXXX Loan # XXXX. The party listed on the loan XXXX is deceased as of XX/XX/XXXX, I XXXX am the personal representative for the estate. I have made several calls and emails to be added to the account so that I can enter a forbearance agreement with said company and am told every time that they can not talk with me. Today I spoke with XXXX XXXX XXXX ext XXXX and was told the same thing. I live in the mountains and must travel 2 hours each way to attempt contact with them. I have hired a realtor to list the home for sale on XX/XX/XXXX but still have no info on the home or the loan. They have received everything they have requested multiple times with no resolution only that they can not speak with me and no one in the specialty department can speak on the phone. I need assistance to get this matter resolved as soon as possible. This company has been the worst I have ever had to deal with.
Thank you, XXXX
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| 12/10/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
Servicemember |
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After finding a house with our realtor, she stated they had a lender in the same building and referred us to " their '' lending team. After a smooth transition from putting an offer on the home, to signing documents, we tried following up with how things are going. We did n't hear from there for a whole week after many tries. At the two week window before close of escrow and receiving paperwork to remove contingencies, we received notice we had to pay a medical judgment. We immediately wondering why would this come about at such a critical time? I looked into it further and saw were paying a 5 % VA loan in which all the closing cost are being applied to our loan when the lender has said they are paying for it. They beat around the bush when we ask for documents like the Desktop Underwriting which should have shown the steps to avoid our current situation. I have contacted other mortgage companies to compare and they have told me this is a scam. I am at a week to close and want to bring awareness and or legal help.
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| 07/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I attempted to make an advance payment on my mortgage. When I have extra funds, I like to get ahead on my regular mortgage payments. I was already XXXX months ahead and Loan Depot refused to accept any more advance payments. When I called, they said they have a " new billing system '' that can only accept XXXX advance payments on a mortgage.
This limitation is outrageous. Since when are consumers prevented from making payments at any time toward their financial obligations? Companies complain people are late on their payments and then when people want to pay to get ahead, they refuse to accept the funds. Frankly, it's a criminal manipulation of the consumer.
And we are in a XXXX XXXX with advanced AI system on the horizon. Loan Depot 's " system '' is incapable of accepting more than XXXX advance payments? If so they should file bankruptcy and find a new business to entertain themselves. And I NEVER want to hear Loan Depot or any other financial institution whine about how all their customers are in default.
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| 03/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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My complaint has already been submitted XXXX, very dissatisfied with their response .I feel they were fraudulent or incompetent! They had all documents and it was understood that insurance and taxes were to be included in my mortgage payment .I was lead to believe {$1500.00} would be my bottom line payment.Someone on there end messed up bad and am I to pay for their mistake .Clearly they knew I wanted escrow to include fire and home owners insurance along with taxes .They had in there possession on XXXX XXXX 2021. Why was fire excluded? I only found out because Ca .Fair plan contacted me informing me my policy would be cancelled in days if they did not receive payment .I informed them to contact Loan Depot about this. I did ended up paying {$1700.00} at this time but will be stuck adding {$140.00} month for the duration of this 30 yr loan .This seems illegal to misrepresent loan this way .What is my next step .Is there another agency to report this to. Do I need a lawyer, trying to avoid that.
Thanks, XXXX XXXX
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| 04/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Servicemember |
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I refinanced with loanDepot late last year. After escrow closed, I realized I was overcharged {$490.00} in escrow by loanDepot.
All the documents ( Itemization of Fees, Closing Disclosures ) I signed prior to closing show that I had already paid {$490.00} out-of-pocket for appraisal, and that I would not be charged this at closing. Yet when the loan closed, the closing statement shows I was charged this {$490.00} specifically at closing.
To add to the absurdity of situation, 17 days AFTER the close of escrow, loanDepot sent me a revised Closing Disclosure ; The charges on this revised CD ( dated XX/XX/2020 ) matched perfectly with those in the escrow settlement ( dated XX/XX/2020 ).
It is as if they were aware that they overcharged me {$490.00} during escrow, and then tried to force me to accept the new charges shown the revised CD. They seem to be admitting on paper that they have committed fraud.
I have brought loanDepots attention to this matter several times, but they still wont reverse the charge.
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| 04/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We closed on our refinance with Loan Depot on XX/XX/XXXX.
Our closing fees included {$1800.00} for real estate taxes due upon closing to XXXX XXXX XXXX. This tax. Payment was not made and has not been made despite every email and telephone call attempt we have made. We have been communicating via email and telephone with 2 separate individuals : XXXX XXXX ( customer service supervisor XXXX XXXX ) and XXXX XXXX ( XXXX, XXXX XXXX XXXX ).
As of now, XXXX XXXX XXXX has NOT received payment for the XX/XX/XXXX quarterly payment. I have also provided a copy of statement from XXXX XXXX XXXX showing no payment.
Additionally, the tax payment schedule is incorrect on LoanDepot processing side as it states no tax payment needed until XXXX.
We have tried several times to have this corrected over the past two months to no avail. They still want to track down the title company how to track down what happened to the payment that was taken upon signing of the closing documents.
Please advise and help.
XXXX and XXXX XXXX
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| 12/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I started a conventional refinance in XXXX of 2020 with Loan Depot The companies ratings are fair at best, but seemed to be good with customers with good credit score wanting a conventional refinance We talked to the loan representative and gave them all data required to process loan.
Then we downloaded all documents requested immediately. By the end of XXXX rep is telling us all is a go and the loan is in underwriting. Should be processed in a couple days and then ready to close by beginning of XXXX Come mid XXXX it's held up because of trust. From then on the company kept giving excuses and each department couldn't give any information. Now end of XXXX loan going well should close by end of month Loan rep says they re just looking for a notary to finish the closing.
XX/XX/XXXX nothing. I then contacted 2 people in management. Their now telling me a processor screwed up and they have to send the loan back to the sales team.
It's now cost me over XXXX dollars because we missed the XX/XX/XXXX refinance date
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| 08/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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Our mortgage company, Loan Depot, sent us an updated escrow analysis with overinflated tax numbers. This has caused our mortgage payment to go up significantly. Theyre collecting twice the tax amount although weve continually told them that isnt correct and there seems to be no way for us to get that money back. Theyve failed to adjust to the correct amounts even though weve provided documentation on several occasions showing correct amounts. This has been going on for 2 months now. Whenever we call were pushed off and told it will take a few more weeks to analyze. Weve continually gotten a runaround from Loan Depot. Weve continuously asked for clarification and have gotten bounced back and forth between departments. All of this is on top of the fact that although we have a fixed rate that is 2 % lower than our previous mortgage company, our school and local taxes have not gone up, and we have no PMI since our refinance, our monthly mortgage payment is all of a sudden more than the original mortgage payment.
|
| 12/01/2020 |
Yes |
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Web |
Servicemember |
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I sold the house that was in my name and my ex-husband ( Mortgage company : LoanDepot, XXXX XXXX XXXX, XXXX, NJ XXXX ) After closing XXXX XXXX, 2020, they suppossed to send me a check for the Escrow account that I paid ( over {$4000.00} ). I called them for two months and they said they sent to the wrong address so they will stop payment the check, issue a new one in both names ( my ex-husband and my name ) and send it to the new address. I called several times and they said that I will receive it soon. never received, called in XX/XX/XXXX and they said check was signed by my ex-husband and me ( My ex-husband forgery my signature and deposited the check in his account ). I requested the check or talk to a manager but they never let me talk to a manager neither send me the copy of the check. Today, XXXX XXXX, 2020, I called again and after 40 minutes waiting, I explained to XXXX ( from Customer Service ) and he said " a minute '' and hang up.
I never received my escrow money, neither proof of cashed check.
|
| 05/23/2015 |
Yes |
|
- Application, originator, mortgage broker
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|
Web |
Older American, Servicemember |
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While searching for a Mortgage Lender to re-finance my home at lower interest rate and for XXXX years vs XXXX years, this company offered the best deal. They initially offered a 3 % fixed mortgage w/ no closing costs and a credit of {$400.00}. I was requesting a subordination of an equity line of credit and was advised that we could not lock in on the rate until the subordination was approved. As the process went on w/ normal delays, the rate went up slightly. I had already paid {$400.00} for an appraisal fee. When we were getting ready to finalized the process my mortgage banker told me that they would not be able to offer the " no closing costs '' option and said in order to continue I would have to pay approximately {$4000.00} in closing costs. At this point I decided to discontinue the process and go elsewhere. I can understand the rates going up but the offer of no closing costs took me by surprise and upset me. I went back to my current lender and they offered me a lower rate and closing cost option.
|
| 09/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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|
Web |
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I would like to reopen my complaint number : XXXX This complaint has all the information I submitted earlier. The company replied me back with the wrong information and closed my complaint.
The sent me attached Notice of Transfer letter and found it was addressed to a wrong person and at wrong address. That letter also has wrong Loan numbers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX I dont own the above property and my property address is XXXX XXXX XXXX, XXXX CA XXXX. Im still making payments to loan depot and my account is not transferred. It looks like you mixed up my name with someone else who also has the same name like me.
I confirm I did not receive any letter from you and my loan is still with Loan Depot. It sounds like the payment I sent on XX/XX/XXXX was received under a different account that does not belongs to me. This is very serious mistake and I would like you to review it carefully.
Thank You, Account Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX
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| 12/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
XXXX has sent me a notice informing me that my loan is " still outstanding for two installments '' and advising me about potential legal proceedings. This claim is patently false.
I have made ALL PAYMENTS timely and this can be documented in my bill pay records which I have attached. The payment address and account numbers are correct.
Clearly, this threating letter was sent in error but no one can explain why my payments are not being applied properly. I believe this company is probably deeply incompetent and I believe they should be swiftly disciplined and fined.
I called the customer service department on XXXX XXXX, 2017 and the individual I spoke with dismissed my concern while saying they had " no idea '' why I received that letter. I am deeply concerned that my valuable credit score will be impacted, or even worse, that this company will erroneously start foreclosure proceeding when every payment has been made on time.
Please, fine XXXX so they learn they can not treat customers this way.
|
| 12/30/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I recently completed a refinance with XXXX. The second month the payment was due, they changed the loan number and address of where to send payment. I sent the payment in under the new loan number and sent to the new address. XXXX states they never received payment. I confirmed payment with my bank and have proof of payment. I have called XXXX a few times and have gotten no where with the issue.
On XXXX/XXXX/XXXX, I faxed all the proof of payment documentation over to my XXXX XXXX, XXXX XXXX. She agrees that the loan was paid by the information I sent her.
We did a 3 way conference call with XXXX, the Customer Service XXXX XXXX. He states they still have not received my payment! He also states that this happens all the time because the loan payment goes from XXXX XXXX to New Jersey. It will be the XXXX of the month in a few days and I will have another payment. I am afraid to pay it again since they have already lost XXXX XXXX payment. Please advise.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX XXXX
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| 01/16/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I took out a loan with Tripointe Connect, a Loan Depot company. Due to an issue with my insurance agent, I had to use their affiliated loan company to close the mortgage on time. I was assured it wouldnt be an issue to switch insurance companies after the closing. Our mortgage closed on XX/XX/22, and we used the affiliated insurance company ( Tripointe Advantage ). I transferred to a new XXXX XXXX agent, and provided proof of a new homeowners policy on XX/XX/22. I have copies of the emails to our mortgage provider showing receipt and acknowledgment of the request of remove the monthly impound and that we canceled/changed our insurance carrier. I also spoke to a different Loan Depot employee on XX/XX/22 to confirm the removal of the insurance impound and to update my insurance policy information. Loan Depot refuses to remove the monthly insurance impound from my mortgage loan even though they acknowledged that the policy is no longer valid and they were informed it needed to be removed on XX/XX/22.
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| 07/16/2020 |
Yes |
|
- Trouble during payment process
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|
Web |
Older American |
|
Our loan with Loan Depot, based in XXXX, New Jersey, was paid in full by XXXX on XX/XX/2020. According to this site, the company has 20 business days to refund us the excess escrow funds and overpaid payoff amount ( Loan Depot inflated our payoff by nearly {$5000.00} ). To date, we have not received any money owed us. I called Monday, XX/XX/2020 and spoke to a woman named XXXX, who said our check for {$6400.00} had been processed on Thursday, XX/XX/2020. She told me I should wait until Wednesday, XX/XX/XXXX. So we did, and no check was delivered. I called Loan Depot back today to say the check did not arrive, and the woman working from home in Arizona told me there was nothing they could do. My problem was now with the United States Postal Service.
This is unacceptable! They charged me interest through XX/XX/XXXX, they should now owe me interest for every day beyond XX/XX/XXXX. Companies run poorly like this one could hold my money indefinitely and hide behind the problem being tp with the USPS.
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| 07/12/2016 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
Servicemember |
|
While working with this lender I have been facing many obstacles from the beginning. The disclosures were not correct when they initially sent them to me with all the incorrect information from what I was sent and they told me to sign them regardless which I knew was not right to begin with. Secondly, I have yet to receive a loan estimate which I have requested a total of 5 times to reflect the accurate amounts and totals. I am given a " fees worksheet '' which is not what I asked for and nor does it provide any of the necessary information I had requested. The loan processor keeps loosing all of my personal and sensitive information that I have provided to them. The loan office, XXXX, refuses to return any calls or e-mails and I also feel discriminated against because he only choose to talk only to my husband and not to myself especially because I am the primary signer. This company has been sending me in circles with this loan process and consistently lacking in customer service on top of it.
|
| 11/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
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|
Web |
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XX/XX/XXXX will make it one year since I had a Mole Infestation devastation at my XXXX XXXX XXXX it destroys the internal walls down to the Studs.
I apply for a Mortgage Hardship Program since XX/XX/2023, 10 months now and Loan Depot refuses to give me a modification.
Its very frustrating because they send out an XXXX whom reported that the XXXX is uninhabitable.
loan Depot kept with asking for paperwork and bank statements, we kept on producing and reapplying and they kept on abusing their power driving me down the foreclosure route.
I have XXXX children with XXXX XXXX whom trying to cope and fearful of losing their home.
Loan Depot keep on playing games, and Refusal to assist with the " Hardship Program for a Disaster that I had no control off.
This is a Formal Complaint against Loan Depot refusal to assist with a Morgage Modification Program. Taxes & Late fees continue to add up and each department including customer service keeps calling or sending letters of late Mortgage balance.
|
| 02/01/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
My husband is XXXX XXXX XXXX Veteran. We live in the state of Pennsylvania. We are Tax Exempt from paying Property Taxes since XX/XX/XXXX. We did a refinance several years ago with a Mortgage Company and then was bought out from another Mortgage Company. We have never had any problem with the Property Taxes being exempt for us since XX/XX/XXXX. We have been trying to get this solved with them since XX/XX/XXXX. We have forwarded them letters from the County Office of XXXX Assessment and Taxes. We have forwarded them letters from the VA XXXX Veteran Real Property Tax Exemption Certification. They have increased our mortgage payment from {$1600.00} to {$2000.00} which includes the property taxes to used from their Annual Escrow Account Statement from XX/XX/XXXX. We have been in contact with this Mortgage Company every month since XX/XX/XXXX. It is now XX/XX/XXXX and has not yet been solved. We pay our mortgage payment always on time and never late. I need help immediately regarding this matter.
|
| 12/16/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
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|
I am currently on a repayment plan agreement with my mortgage company Loan Depot. I have been given misleading information by several customer service works within the last month. Basically lied too. On XX/XX/2019 I spoke with three different people and they all told me different things. I spoke with a Mz. XXXX employee ID # XXXX, she was some what helpful. My issue is mainly with the rude woman I spoke with before Mz. XXXX. Mz. XXXX, she refused To give me me employee ID number. She my husband that if he did not make his payment by the XXXX that the payment would be cancel and Nolan void, when I spoke to Mz. XXXX She told me I had a 30 day grace period to make the payment and that it would not be Nolan void. Im very confuse how one agent was so definite that my payment arrangement would be broken and canceled and the other one wasnt, how one agent was helpful and the other one was not. Also I was told that I dont have the right to have my husband on a three-way call when speaking to them
|
| 08/18/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
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This complaint is due to multiple inquiries made on my credit report from Loan Depot thru XXXX . The complaint is against XXXX, as the credit servicer for Loan Depot and also the prospective lender Loan Depot. In XXXX 2016 I responded to a Refinance solicitation I received from Loan Depot and had granted only one approval to run one inquiry on my credit. Loan Depot made six Inquiries within a span of a few days because they were trying to gather additional information on income and value of my present home to determine loan eligibility. Un-be known to me at the time, Loan Depot took upon themselves to re-run inquiries every time I spoke to an individual at Loan Depot as a follow up on the same matter. My credit report now shows numerous inquires within a span of one week or so some multiple on the same day from this same prospective lender " Loan Depot ''. I have brought the matter to the attention of both XXXX XXXX and Loan Depot and both have failed to respond in a reasonable time frame.
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| 10/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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|
Web |
Servicemember |
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On XX/XX/2020 I filed a complaint against LoanDepot ( Complaint # XXXX ) regarding LoanDepot reporting a {$10000.00} increasing to the principle balance of my mortgage to all 3 Credit Bureau. On XX/XX/2020 Loan Depot responded to the complaint and misrepresented the facts ( i.e. Lied ) with the following statement : " LoanDepot reported to the credit bureaus the aggregate amount owed on the loan each month but did not report an increase in outstanding principal balance, delinquent payments, nor any negative account information. '' I have attached reports from all 3 Credit Bureaus which reflects the afore mentioned principle balance increase ( See attached ) this increase caused my credit score to drop significantly resulting in my attempts to refinance to be denied but multiple banks.
This complaint is about the willful misrepresentation of the facts by LoanDepot to your agency which resulted in my original complaint file ( Complaint # XXXX ) being " Closed '' on or about XX/XX/2020.
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| 04/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I started working with Loandepot for the purchase of my first home, everything was great, I was prequalified on XX/XX/2019. I started looking at houses, condos, and townhomes right after my pre qualification, on Monday XX/XX/XXXX I submitted my offer and it was accepted. Later that day, After speaking to the loan officer that originally provided my pre qualification, I was advised by her that my file/application would be transferred to a local loan officer since I was going to be receiving down payment assistance thru a county program and she can not help with that type of assistance offered. No one from the local office has been in contact with me, I have called multiple times since XXXX, XXXX, XXXX, XXXX and left voicemails and no one has had the decency to return my call. I drove to the local office today located at XXXX XXXX XXXX XXXX # XXXX, XXXX, FL XXXX and there was no one there to help and the door was locked. My closing is scheduled for XXXX and we havent even gotten far.
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| 05/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Contacted Loan Depot in XX/XX/XXXX and started the refi process. The process was long and communications were poor on their end.
Just closed XX/XX/XXXX we were to get cash out of XXXX but instead of giving us the money they paid off the mortgage on another property we owned. This action was not in the disclosure and I asked them to fix it and they said it was too late. The Supervisor I was dealing with is XXXX XXXX XXXX. Not only was it not disclosed on the form the pages were barrier deep inside the paperwork and skipped over by the agent that came to the house. When we asked the agent when will we get the money he said after the waiting period we would receive the funds by check. After waiting a week and no check I called to find out where the money is they said the previous mortgage lender required it to be paid. They said you must of had a second mortgage and I said NO I DONT. Where is my money? WE will check into it and haven't heard a word since.
My name is XXXX XXXX XXXX
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| 08/28/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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I have received a letter from the loan depot department that that I missed XX/XX/2022 payment, But I verified with my bank and they confirmed the payment was mailed out through bill pay service on XX/XX/XXXX and it was cashed out by loan depot lender on XX/XX/XXXX. I have copy of the cashed drafted check along with the bank statement that shows the payment was withdrawn from my account.
I tried to call loan depot many time but they could not locate this payments. I also provided them a copy of the check and my monthly bank statement that shows payment was withdrawn from my account.
This is not the first time ; I mailed a payment to them. The bill pay service was setup a year ago and I never had any issue until the XXXX payment. I have provide loan depot copies of the last XXXX check those shows it was withdrawn from my account but some reason they can't help me out.
Lander : Loan Depot.
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX CA XXXX Account Number : XXXX Lander : Loan Depot.
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| 07/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a loan with Loan Depot in XXXX, 2019 and was conditionally approved, pending the appraisal. On XX/XX/XXXX, I received a Loan Estimate and a Rate Lock from Loan Depot for the rate that I had been quoted over the phone of 3.325 % for a 7/1 ARM loan. The Loan Estimate and Rate Lock are attached.
I have supplied all requested documents and other data and was available to make sure the appraisal was done at the date and time agreed to. The appraised amount was sufficient for the loan.
On XXXX, XX/XX/XXXX, I was informed by Loan Depot that the 7/1 ARM product was no longer available. I said I understood that programs change but I had a valid commitment through XX/XX/2019 and I expected to close on that date. Loan Depot has all necessary documentation, but now refuses to close the loan. I told one of the managers, XXXX XXXX, that I expected Loan Depot to honor the commitment. He indicated he would speak to a more senior staff member, but I did not hear back from him.
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| 02/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, Loan Depot funded a new, cash out refinance loan On XX/XX/XXXXXXXX XXXX I made a payment on my new mortgage. This is reflected in the PDF titled " XXXXXXXX XXXX '' Some time after that payment, my loan number changed. I do not know when that happened.
Now, the loan is not showing any payment made and says a payment due in a few days. Please see the PDF titled " Monthly Statement ''.
I contacted Loan Depot. In a chat window, the support person claimed my previous loan number belonged to someone else. The Agent said he/she did not have access to a phone or email, so I could not send them the PDF file showing my payment.
The Agent ended the 45 minute chat by saying a supervisor would call me later. Given the very poor customer service and missing documentation during the loan process, I do not believe this will happen. For example, they never gave me an updated loan disclosure document I need my account to be credited as having made the payment on XX/XX/XXXX
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| 06/18/2015 |
Yes |
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- Credit decision / Underwriting
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Web |
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I applied for loan to purchase a home from a mortgage company calls : XXXX. I submitted all the documents and information that they requested from me and my wife to apply for this loan. All the info. and docs. submitted to them by us were 100 % true and accurate. They approved me for a loan and provided me with the pre-approval letter, and they told me go a head and shop for a home. I hired a realtor and we found a house that we liked it and fit our budget. We met the realtor in the dream home to sing the papers and give him the certify check for the title meanwhile, my XXXX children planning how to furnish their room, at this memorable moment, I received a phone call from the company " XXXX '' telling us sorry we can not have a ( FHA ) loan until XXXX XXXX 2015. It is hard to describe the shock especially, in my wife. Those people they create a fake joy for people and take it from them by a just tiny word : sorry. I believe this is so wrong and needs to stop immediately.
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| 05/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, I opened a mortgage with Loan Depot and paid an initial escrow for taxes of {$3000.00} and this was to be placed in an Escrow for a payment in XX/XX/XXXX. I started paying {$520.00} to Loan Depot in XX/XX/XXXX for an Escrow each month and they paid the taxes on XX/XX/XXXX in the amount of {$5200.00}. They never posted the initial deposit of {$3000.00} and so they stated by Escrow in the negative. Informing me of this in XX/XX/XXXX ( when prior screens showed it applied ).
I initiated this as a concern and now being asked to pay {$960.00} per month to catch up and 60-days later I am still get that this requires significant research.
In the closing documents ( attached ), you will see there is a left and right side. On the left side shows the collection of the escrow for the one month before a payment happens and on the the right side you will the amount I paid in full for taxes for the first year less the credits to the sellers. Where did this money go?
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| 02/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Received a letter XX/XX/XXXX concerning an escrow account in which they reported an increase in my taxes and insurance. However, in addition to an increase of {$34.00} a month to cover the increase, they want an additional {$1400.00} added to my XXXX mortgage payments and are unable to provide any backup as to why I owe it.
I have made several attempts to resolve. So far their explanation is that they had to pay off the home insurance company to keep my coverage after they FAILED to pay it the entire year of XXXX. I actually did not have insurance that entire year. I have several questions they seem unable or unwilling to answer : ( 1 ) Why am I responsible to pay anything AT ALL for the year in which I did not actually have any coverage? ( 2 ) What did they do with the money I paid into escrow to cover home insurance? ( 3 ) What is the supporting documentation to demonstrate where the supposed {$1400.00} debt comes from? They are now simply not answering my calls.
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| 11/05/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have already submitted a complaint with the CFPB regarding a matter with Loan Depot and received an e mail stating the that company responded but I am not able to see their response when I sign onto CFPB. I DO NOT want this complaint closed until there is a resolution.
Rather than repeat the entire story please retrieve my complaint against them and re-activate it or I will proceed to file new complaints until the matter is resolved. They " Pre Qualified '' me for a loan and then denied it after I spent over {$1100.00} to purchase my first home. They denied me for something that I was not even financially responsible for and I am livid, not only because they denied me the purchase of a home as a first time home buyer which they " Pre Qualified " me for and the {$1100.00} that I am out but the fact that they should have asked me about the concern/issue during the " pre qualification '' process.
I will not leave this alone until there is an acceptable resolution.
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| 01/25/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I sold my house in XX/XX/XXXX and am owed an escrow check of {$290.00} I did not receive a check until XX/XX/XXXX and was unable to cash it because the check was expired. I was told a replacement check was reissued XX/XX/XXXX I have called 3 times to ask where the check is they keep putting me on hold and hanging up.
I previously filed a complaint regarding this issue. I was again told the check was reissued XX/XX/XXXX when I called XX/XX/XXXX and spoke to operator # XXXX I was again informed the check was reissued XXXX, XXXX by XXXX XXXX through the complaint response. Today is XX/XX/XXXX. I still have Not received a refund of My Escrow legally due to me in the amount of {$290.00}.
If in fact the check has been reissued why have I not gotten it. I do not have any problems receiving any other mail or packages. at this point in time I question the honesty and integrity of Loan Depot and its employees. It should not be this difficult to receive an Escrow refund.
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| 07/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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We stipulated a conventional loan to buy a first home on XX/XX/XXXX. In XX/XX/XXXXXXXX XXXX the bank communicated that we didn't have home owner insurance and we had to purchase one. We did that immediately and for the present and the future we are all set. Nevertheless in XX/XX/XXXX they communicated to us that we owe them {$7200.00} retroactively because we didn't have home owner insurance. Between XXXX and XXXX there have been several communications ( written and over the phone ) with the customer service but all they were all confusing and often contradicting. The Interest Rate Lock Commitment of the loan ( signed by both parties ) states that home owner insurance was mandatory to stipulate the loan itself but at closing the loan officer didn't ask for that.
If we don't take any action starting XXXX they will collect together with the loan payment an additional {$600.00} monthly from our bank account for 12 months ( to collect the {$7200.00} in full ).
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| 03/11/2020 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
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Loan Depot has mismanaged my Escrow account since it began servicing my loan 4 years ago. Multiple times per year they over draft the account only to then change our payments without notice. This has happened 5 times and each occurrence takes weeks of sitting on hold and dealing with numerous people to resolve. In each case the mortgage company has been wrong and yet like clockwork in 4-6 months I'll be having the same conversation with the same issues. Most recently they over drafted my escrow account by paying property taxes I'm exempt from and are trying to change my payment by over {$800.00} to account for it. I opened a customer service a month before they changed the payment because I saw the mistake on my statement yet they provided no resolution and changed our payment regardless. Multiple calls to management have been un-returned and anyone I have spoken to there is rude, unhelpful, and blames me the customer. Its abusive and down right incompetent.
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| 09/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
|
I owe {$800.00} and change per month ( all included ) on my loan with loan depot ( a national lender ) I paid {$450.00} twice a month ( {$900.00} a month ) to add an extra payment per year. They received the money but argued that they are not equipped to take bimonthly payments and would apply randomly any {$450.00} to principal.
After a few months they decided i owed them a full month payment. I called try to negociate the agent told me {$170.00} would put my account back in good standing. I said i had already paid much more than that and had never been late. But to avoid unnecessary stress decided to pay over the phone with a debit card. The agent told me he account was in good standing.
Nevertheless they kept on sensing me texts harassing me that i still owed them {$90.00} I told them they could use any of thr overpaid money as i was not going to pay a penny more.
They sent me back the {$170.00} and are now telling me i owe a full month. I need help
|
| 09/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I files a previous complaint against loandepot in which they lied in their response.
I have continaully followed up for the result fo the incvestigation promised into the phony appraisal they recieved..
In addition they claim to have offered me a loan. Whatthey negelect to mention is I had to pay substantial fees resulting in their illegal false promises and inability to a. ) close byu the time the promised in writing. and b. ) the loan was in no way what I applied for, was promised or needed. Instead it increased their fees, left me with damaged credit, and was unrealistic as well as a breach of fiduciary duty given they committed to the loan then dropped it -- then lied, then took 6 months to sort it out ;.
I have asked over and opver for them to provide me the result of the investigation into the apprasiser and they refuse to answer. II have concrete proof that id irrefutable that I am correct and the " appriaiser '' never set foot in the house..
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| 05/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My wife and I bought a house by signing a contract with seller and recorded with the county for {$390000.00} in XX/XX/2019. House was held with {$50000.00} down paid to seller in XX/XX/2019. We spent hundreds of hours and tens of thousands of dollars fixing it up for appraisal and new mortgage. In XX/XX/2019 I applied for a mortgage with LoanDepot and an appraisal was ordered and completed in XX/XX/2019. During loan process I was asked and I signed a PMI form, I pointed out that the appraisal will be much over the 20 % LTV needed. I was told it gets dropped when appraisal value shows this new LTV.
Appraisal came in at {$610000.00}, Mortgage taken on house {$340000.00} At closing I was told just sign its an easy fix. I have contacted HomeDepot PMI removal dept. twice explaining this. Both times I receive a form letter explaining how to pay {$28000.00} to get PMI removed, or wait two years.
How do I proceed with getting PMI removed?
Thank you, XXXX XXXX
|
| 07/07/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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The company replied back with incorrect information. Me and my ex wife had to refinance the home due to divorce settlement which my ex wife get half of the equity in the home. XXXX XXXX was speaking with my ex during the whole process not only my wife was assistanting she was advise by XXXX to sign off on all the documents XXXX XXXX has also spoken to my ex wife on her personal cell phone. When i spoke to her manager XXXX XXXX he told he was able to lower my payment but never explained what kind loan was never. Looks like on the documents they went from a FHA to conventional loan. These types of things need to he explained and if you listen to the call. They were just trying to lower the payment and not thinking about what was in also the best interest of me and my home. XXXX was also aware what I wanted and could afford when speaking about the loan or we were not going to so the loan. She agreed she understood that the payment would only go up {$100.00}
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| 01/11/2017 |
Yes |
|
- Credit decision / Underwriting
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|
Web |
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Hi this is XXXX XXXX XXXX started to look to refinance our house back in XXXX and found loan Depot online our current mortgage is through XXXX come the end of XXXX we were finally ready to start signing papers and finalizing this new current mortgage with loan Depot my loan officer XXXX told me not to make my XXXX payment with XXXX because things will be finalized in XXXX on XXXX XXXX we signed all the documents with a notarizer and the mortgage was supposed to send me my cash to close on XXXX XXXX I guess they said they were waiting on a credit card that I paid off to come through and did n't tell me so that took us into XXXX and now I have a late payment on XXXX Mortgage because they did n't pay it in time and now they will not help me because FHA will not allow a late payment I never missed a payment all year the only reason I missed this XXXX is because I was told not to pay it is there anyway I can continue with getting this loan or another XXXX
|
| 11/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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The mortgage took over 60 days to close. When LoanDepot finally scheduled the closing a notary was sent to my house with the wrong paperwork. When asked to sign I was also told I would need to write a check for ~ {$2700.00} which was not what was agreed upon in the closing disclosure. Loan Depot was unavailable to answer the phone during my closing even though it was during business hours. They finally remediated it and I closed on XX/XX/2019. To date, they have still not funded my loan and I have incurred late fees and potential hits to my credit. I followed the advice of my Account manager in late XX/XX/XXXX to take a 2 month payment vacation and have not paid my mortgage. After calling them I have been told that I need to pay my mortgage now because they may not fund it on time. I have been lied to and deceived during this process and I have incurred damages caused by LoanDepot. I was told I wouldn't need to make mortgage payments after closing.
|
| 08/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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I applied on lending tree to get information on a home loan. I requested that Loan Depot stop calling me twice via phone calls. I'm on the do not call registry, I double checked after I told them to stop calling.. my number has been on it since XX/XX/XXXX. I told them Yesterday at XXXX Eastern time and XX/XX/XXXX at XXXX Eastern time to stop calling.
Between the first time and the second time i told them to stop calling they have called on XX/XX/XXXX at XXXX eastern standard time XX/XX/XXXX at XXXX eastern standard time XX/XX/XXXX at XXXX eastern standard time XX/XX/XXXX at XXXX eastern standard time XX/XX/XXXX at XXXX eastern standard time XX/XX/XXXX at XXXX eastern standard time XX/XX/XXXX at XXXX eastern standard time After the second time ( last night at XXXX ) they have called me again this morning at XXXX ... i'm sure i'm going to get 4 more calls today. They can't just keep calling me after I ask them twice to stop, right? This is insane.
|
| 11/11/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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On approximately XXXX XXXX I applied for an FHA Mortgage with XXXX XXXX Itold them everything and sent all my documents to them. I told the loan officer that I was self employed he insisted that I was a W-2 employee. I do receive a w-2 because I am a XXXX employee Box XXXX is marked on my w-2 that says that. And what that means is they can deduct social security and XXXX tax.Well everything was approved and they wait unil the last week that we are suppose to close on the loan and asked for paperwork which I gave them. They were under contract to close XX/XX/2020. I received closing disclosures and signed them. 24 hours before we are to close on the loan they can not get employment verfication well of course not because i am an independent contactor which I told them in the beginning.Long story short i didnt get the house, my real estate lost a sale, and the owner has to relist his house.Also their closing costs are way too high {$12000.00}
|
| 07/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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Applied for loan on XXXX XXXX.Submitted all requested documentation within three days. Initial approval was on XX/XX/XXXX, no word from loan officer until I sent an email XX/XX/XXXX asking about delay. A insurance document was missing. Sent it.
I received this email in response to is this all you need?
On Tue, XX/XX/2019 at XXXX XXXX XXXX XXXX XXXX wrote XXXX At various points during the loan process, we will send you information based upon regulatory requirements.
I was told I would hear within 72 hrs.
XX/XX/XXXX I asked again about the delay and for a decision within 48 hrs OnXX/XX/XXXX st I asked again and was told they couldn't proceed at this time, but the loan was still pending.
The rate lock would expire on XX/XX/XXXX. They would not approve until after that date making the agreed upon loan terms void.
At this point I'm out XXXX for an appraisal and XXXX for a demand letter and fax. There maybe other fees I will have to pay.
|
| 05/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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During the month of XX/XX/2020 i got Refinance mortgage loan locked with interest rate at 2.375 % with Loan depot for my Multifamily 2 duplex house. They made me to wait more than 100 days to close the deal where i lost most of other companies who were offering me better deals.
During the final hours of the closing the company raise the interest rate 1 % more to 3.375 % claiming it to be an investment property. All terms and conditions were discussed during the initial hour of lock in. I did not agree to this deal and requested refund of the payment used to lock the interest rate. I called up customer service and immediate production manager regarding the issues and he promised to refund the amount.
Currently neither the company offers me a refund nor continue with existing interest rate at 2.375 %. the company is been duping the customer and forcing them to get the rates locked up.
I need your assistance to get this resolved.
Thanks
|
| 11/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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|
I found out that my previous mortgage company had reported me delinquent 60 days on my mortgage loan with Loan Depot.
In XXXX I applied for their Forbearance Plan, due to being laid off for COVID 19. I received a letter dated XX/XX/20 stating we were accepted for the forbearance plan. This plan began XX/XX/20 through XX/XX/20. We sold the home in XXXX and the loan was paid off XX/XX/20.
When calling Loan Depot I got transferred around 3 different time to 3 different Customer Service Representatives and spent an hour trying to get this removed. All 3 agreed that this shouldn't have happened, but none of them were able to remove this or get me to someone who could. When I was sent to the Forbearance Dept I received a never ending loop that only guided me to their website or email address and was not given any option to speak to a person. I did asked to speak to a Supervisor, but was told since they were working remotely they were unable!
|
| 08/08/2023 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
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Web |
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My complaint is in regard to TARP with LoanDepot. Unfairly saddled with employer debt when I decided to leave this employer in XXXX. I obtained FHA training XX/XX/XXXX and left this employer XX/XX/XXXX. My leaving was due to the companies pending woes where stock plummeted from $ XXXX to $ XXXX within 1 month of going public, then advised that they were going to start with " Voluntary Furloughs ''. The writing was on the wall and I was punished for self-preservation from a company that lied and suppressed company information due to pending IPO. Upon my leaving and being contacted by LoanDepot regarding the training debt of {$15000.00} XXXX advised that I had not used the certification with my new employer and offered proof to be obtained from FHA to validate that my XXXX XXXX had not been used since departing LoanDepot. I further advised at one point in XX/XX/XXXX that I had been laid off. I now have collection and judgment against me.
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| 05/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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I initiated a mortgage refinance application ( Loan # XXXX XXXX with XXXX XXXX ( NMLS # XXXX XXXX from LoanDepot on XX/XX/30. During application, I double-checked with XXXX on if Loan Depot can acknowledge the income from my new job as I only started 2 months ago. XXXX confirmed that it won't be a problem and then I agreed on to proceed with paying appraisal deposit. 3 weeks later, I noticed that my application status was turned into inactive. I didn't receive any communication from XXXX or processor about the change. I had to make 20+ phone calls to get connected to XXXX and learned that underwriter denied the application because of my income history. I asked for full refund of appraisal deposit as I was mislead by the promise as income history will not be an issue. XXXX said he need to talk to his manager about the refund and will get back to me that day. I've never heard anything back from him and he never picked up any phone calls.
|
| 03/21/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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My household income decreased in XX/XX/XXXX. As a result, I fell behind on mortgage payments beginning XX/XX/XXXX. I began working with the XXXX XXXX in XX/XX/XXXX for mediation in efforts to get a loan modification and continue with mortgage payments. All requested paperwork required for the mediation review was submitted to the lender ( Loan Depot ) through the XXXX XXXX multiple times. Loan Depot would respond requesting updated paperwork after 1 month had passed. XX/XX/XXXX I attended mediation with the XXXX County court leaving with the understanding I would receive a plan from the mortgage company within 30 days. XX/XX/XXXX I received a letter in the mail dated XX/XX/XXXX again requesting new pay stubs, new hardship letter, copies of all bills, copies of bank statements, a new uniform borrowers assistance form and another copy of my husbands drivers license. All of these documents have been submitted 3-4 times since XX/XX/XXXX.
|
| 06/03/2023 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
|
ON XX/XX/2023 I APPLIED FOR A MORTGAGE FORBEARANCE WITH LOAN DEPOT. I CONTACTED THEM EVERY MONTH TO KNOW THE STATUS OF MY APPLICATION AND THEIR ANSWER WAS THAT THE APPLICATION WAS IN PROCESS. IN XXXX I DECIDED TO SELL THE HOUSE BECAUSE I WAS SCARED OF LOSING THE HOUSE. I NEVER RECEIVED A DECISION FROM LOAN DEPOT. TODAY XX/XX/2023 I CONTACTED LOAN DEPOT TO SEND ME A STATEMENT WHY THEY TOOK 5 MONTHS TO COMPLEATE MY APPLICATION AND THEIR ANSWER WAS THAT THEY DON'T ISSUED STATEMENT FOR THIS KIND OF REQUEST. THEY CLAIMED THAT I SUMMITED THE APPLICATION IN XXXX WHICH IS A FALSE STATAMENT PLEASE SEE ATTACHMENTS. I BELIEVE LOAN DEPOT ACT IN BAD FAITH TAKING MONTHS TO TAKE A DECISION FOR MY APPLICATION. LOAN DEPOT TOOK THE NEXT STEP TO DAMAGE MY CREDIT. PLEASE CHECK THE EMAIL ATTACHMENT WHERE I RESEND PAGE NUMBER 2 IN XX/XX/2023. LET 'S ASSUME THEY RECEIVED MY APPLICATION IN XXXX, THEY TOOK XXXX, XXXX AND XXXX AND STILL NO DECISION WAS TAKEN.
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| 03/23/2022 |
Yes |
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Web |
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I decided to try and refinance my original mortgage to add my son just in case anything happened to me it would go directly to him, they said no problem. So we proceeded with the loan application. I chose the quitclaim deed so if anything were to happen to me again it would go to him. I took notice, something was off after the 72 hour hold, we received the quitclaim deed, and my homestead had changed because my son was added. because of that, I am wondering why my son XXXX and I were never informed of the tax change which would change how much the mortgage monthly payment would be.
They knowingly took for granted to make money and care about use being able to make our monthly payment. I would have never refinanced had we have know or been aware of the deceptive contract practices.
This company XXXX account manager XXXX XXXX, XXXX XXXX refuse to call or contact me in regards to the quitclaim deed changed.
Sincerely XXXX XXXX XXXX
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| 12/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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|
|
Web |
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Applied for a mortgage refinance with Loan Depot in XXXX. The application process was tedious but, normal enough. Closing on the mortgage has been an extreme challenge, some attributable to the pandemic. We were initially supposed to close in late XXXX. Due to delays on the Loan Depot end it has been pushed out or rescheduled 5 or 6 times. We finally signed the closing paperwork virtually on XX/XX/XXXX. Loan Depot should have paid off current mortgage holder on Friday XX/XX/XXXX ( due to XXXX XXXX. In the week since that has happened, and again after we have signed the closing documents, Loan Depot has requested more signatures and acknowledgments and new pay stubs but, still as of today XXXX has yet to pay off my current mortgage. I have had to now pay my XXXX and XXXX mortgages to the existing lender and of course Loan Depot will expect their first payment still on XX/XX/XXXX. This process has been nightmarish to say the least.
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| 02/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Loan Depot contacted me after I sought mortgage refinancing options and was looking for a lender to compare rates. They began with a very user friendly interface and took all of my required documentation. Now over two months later, they either ignore requests for updates or offer explanations that don't make sense. I've spoken with managers and it does not resolve the problem. I have a strong credit score, provided all necessary documentation, and have been told the loan was approved. I am legitimately concerned that Loan Depot is a scam and has simply stolen my financial information.
This process began XX/XX/2020. The locked rate period has expired and I still have no information from Loan Depot about when the refinancing loan will close. I have chosen to take my business elsewhere but I am concerned about identity theft by Loan Depot. Regrettably, I did not find similar complaints about Loan Depot when I began the process.
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| 12/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I received a letter from Loan Depot on XX/XX/XXXX stating this was second and final notice to provide them with hazard insurance for my home or they will buy it for me. I had already uploading it into their website XXXX XXXX XXXXXXXX in XX/XX/XXXX as well as my insurance broker faxing it to them in XX/XX/XXXX.
I called Loan Depot on XX/XX/XXXX and they informed me they had a copy of what I provided but it was not for hazard/homeowners insurance. Loan Depot has it as " other client preferred '' insurance. I insisted it was homeowners but I kept getting the run around from the customer service rep. I honestly felt my intelligence was being insulted by the nonsense I was hearing. There was no resolve at the end of the conversation. Basically it fell back on me and my insurance broker. I don't know what else to do or how to resolve it. The form Loan Depot has clearly states it's for homeowners and lists all the things covered.
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| 01/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I started a refinance application with Loan Depot nearly 6 months ago and the loan still has not closed. My income and DTI to cover this mortgage is at least 5:1 minimum and my credit score is well above average. I've given them everything they have asked for in a timely manner, and they have made numerous errors at nearly every step. They have tried to look for multiple ways to deny my loan, but every time I give them the information they needed, they come up with another excuse. They have admitted to mistakes and promised to close on this loan for past two months, but this is outrageous. I highly suspect some form of discrimination, because two people I personally know closed on loans within 30-45 days of submitting information. I know I have higher income/reserves/credit than any of these people so something is highly suspicious. I would like this matter looked into ASAP. Documentation you need I'll be happy to provide.
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| 11/20/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I hope this letter finds you well. I am writing to address a matter of concern regarding my credit account. I recently discovered that there have been late payments reported on my account, and I would like to request the removal of these late payment entries from my credit report. I want to emphasize that these late payments were not a result of negligence but rather a temporary setback that I have since overcome. LOANDEPO.CO XXXX This account was NEVER late. The late payment is erroneous. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact me or their customer service. I kindly request that you investigate this matter and, if appropriate, submit a request to the credit bureaus to remove the late payment entries from my credit report. Your prompt attention to this matter is greatly appreciated.
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| 08/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
|
XX/XX/20 requested mortgage refinance loan on line.
XX/XX/20 submitted required financial information, paid loan lock in fee and received confirmation that required information was received.
XX/XX/20 received notice that refinance was rejected. Received document requiring I sign that I accepted notice of rejection. On examining the rejection notice I became aware that only very general reasons were given for rejection including missing credit information ; excess outstanding revolving credit ; insufficient length of time with revolving credit issuers. None of these reasons were given specific parameters. None of them made any sense in light of my high credit rating, low revolving credit balance ( less than 20 % of monthly income ) and long term credit card history ( over 20 years ) with no history of failure to pay full monthly balance.
XX/XX/20 received request to contact mortgage company to renegotiate loan terms.
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| 02/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
|
In XX/XX/2022 Loandepot posted my wind insurance policy amount 2 times to my escrow account. They also posted an unidentified {$300.00} to the escrow account. This has caused a recalculation of my mortgage payment from {$1100.00} to {$1500.00}. The current payment is {$1400.00} which represents a 36 % increase due to Loandepot 's error, not mine. I can not afford to continue to pay the inflated amount which was caused by Loandepot.
This has also caused my monthly extra principal payment to be posted to escrow instead of reducing my principal balance and interest paid since XX/XX/2022.
I've called multiple times and was told they were correctly it, but today I had my autopayment returned and again, had to repay the increased amount to keep my mortgage in good standing.
After 4 months of trying to get them to correct their own mistake, I'm reaching out to you in hopes that a complaint will force them to correct it.
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| 06/27/2022 |
Yes |
|
- Incorrect information on your report
- Account status incorrect
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|
Web |
Servicemember |
|
So I had filed a forbearance through my mortgage lender Loan Depot, after going through loss mitigation with them they kept reporting my loan as delinquent. Yet in fact my loan was not delinquent before filing for forbearance through the Cares ACT. Yet they kept reporting to the credit agencies that my account was delinquent. They made one correction and while my loan was being modified they would report it again as delinquent and I would have to call to try to get them to fix it. Now that I have signed the paperwork for my new mortgage loan and have made my first payment. They reported my payments behind again, I contacted them and they sent me a letter saying they can report me delinquent and have. Yet I have re-signed the loss mitigation mortgage VA agreement and they have yet to fix their own accounting practices and my credit score takes a hit. I guess I need to contact my congress person and the get an attorney.
|
| 03/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
We optioned to enter a forbearance period for our mortgage after experiencing financial difficulties after having XXXX XXXX and losing hours of work and the subsequent reduction in weekly pay benefits. We only needed one month but was given approximately 6 weeks. Prior to ending the forbearance period I spoke to Loan Depot about my payback options and how the whole procedure would or would not affect my credit. I was told that I would have 45 days to pay back the missing months as well as catch up ( or make ) my payments for the coming months as well. XX/XX/XXXX was the first official date to exit forbearance and I could not access any payment options online. Tried to reach out to LoanDepot on paying but I didnt get a response. Today ( the XXXX of XXXX ) I paid back the full amount of the forbearance but was told that I would incur late fees for XXXX and that I have been reported as 60days late to the credit bureaus.
|
| 09/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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I had a LoanDepot loan for my mortgage previously and then decided to refinance with LoanDepot and withdraw approximately {$10000.00} in equity from my home.
On XX/XX/2021 I signed closing documents on a refinance of my home, in the presence of a notary provided by an agent of LoanDepot through a local closing attorney. Despite many requests, no one will provide me a copy of the documents I have executed.
On XX/XX/2021, the loan processor, XXXX XXXX ( XXXX ) XXXX called me to tell me the " title '' part of the company needed additional information, including a copy of a bank statement I had already sent, additional proof my company was still in business, and unless I paid an additional {$2200.00}, they would not fund the loan.
I have not rescinded my refinance, yet LoanDepot is refusing to fund the loan or send me the money I am owed from the refinance. Instead, they are attempting to extort more money from me.
|
| 03/29/2016 |
Yes |
|
- Loan servicing, payments, escrow account
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|
Web |
Older American |
|
Following a refinance in XXXX XXXX, my Loan Servicer did not pay my XXXX Real Estate Taxes from my escrow account in XXXX, the customary time that taxes are paid from escrow. I had an amount listed in the Servicer 's website that provided me with an amount paid in XXXX. On XXXX XXXX, XXXX, The Real Estate taxing authority sent a delinquent tax statement to my home. I researched the Real Estate Tax paid with the taxing authority and discovered that the Real Estate Tax listed on the website was paid in XXXX ( a prior Lender paid the XXXX taxes from escrow ). I have been in contact with the current Servicer and they are making arrangement to pay the XXXX Real Estate. However, I am told that I can not deduct the XXXX Real Estate tax from my Federal Income Tax return since the tax was not paid in the calendar year. This increases my Federal taxes. The Mortgage Interest Paid ( Form XXXX ) did not list Real Estate taxes!
|
| 08/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Timeline of Events : XX/XX/23 - Received a correspondence " Statement of Credit Denial, Termination or Change from LoanDepot.com, LLC.
a ) Never applied for a loan.
b ) Letter states XXXX is the credit reporting bureau.
XX/XX/23 - Called LoanDepot.com, LLC to explain this letter. Spoke with XXXX who tried to verify my information. I stated you sent me the letter so my name should be sufficient. Per XXXX, " their records showed I called them to inquire and phone call was a minute long. Not sure why you received the letter because there was no application, but my credit report shouldn't be harmed. '' I requested for any type of credit report pull to be removed.
a ) This denial shows no dollar amount for the request.
b ) The contact number for LoanDepot.com is not a working number.
c ) The address for LoanDepot.com is not a working address.
d ) Want credit report inquiry removed. Shows XXXX as the servicer.
|
| 04/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I originated these two loans for two different properties with LoanDepot around XX/XX/2021. They have all of my insurance information showing insurance has been paid, etc. They have all of my property tax information on where taxes should be paid, etc.
1. I recently found out that property taxes were not paid from my escrow accounts for these two loans. I reached out to LoanDepot when I found out, and they are still " researching '' the issue. Yet the property taxes are still unpaid and accruing interest from the city. I hope that they pay the interest from their own funds as this is their error.
2. I received a threatening notice saying I do not have insurance on my property, and they would buy expensive insurance on my behalf if I do not provide them with insurance information. LoanDepot already has all of my insurance information. In fact, they apparently even paid the insurance on one of the properties.
|
| 07/13/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been trying to get help from LoanDepot since XX/XX/XXXX. I have continuously supplemented documents that they have asked and they continue to delay my review. I don't think it should take them over 7 months to help me! I have had two foreclosure sale dates and have had to file two bankruptcies just to save my home from being sold. I can't afford another sale date. I am at lost and need help saving my home! Please I ask for your assistance.
The last update was on XX/XX/2018 and they asked for documents that I had already submitted to the lender and changed their request on paperwork that they had previously asked. My husband had already sent a letter advising them on how much he contributes to the house, pay stubs that show our property address, an ID and our bank statements are in a joint account. Yet, they continue to doubt that he is not living here.
Please I ask that you help me save my home!
|
| 01/28/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American, Servicemember |
|
Erroneous credit reporting on my credit report and that of my wife. XX/XX/XXXX my wife and I filed a BK XXXX and concurrently were in a loan modification that was later approved. I am trying to use my VA loan for a home only to be told that we are shown as making late payments from XX/XX/XXXX until later in that same year roughly XX/XX/XXXX I believe. This is after the BK XXXX. We did everything and never made late payments but are being told that although we were paying as instructed on the modification we are still considered making late payments which is unfair to us. What would have been the sense of saving our house if we knew we would have known the lender was reporting our payments as late through our modification agreement. I have more to add but hopefully will be able to get the negative remarks off of our credit reports. I am a Veteran and feel slighted with this action. Thank you XXXX XXXX XXXX
|
| 12/17/2015 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
|
|
I have an installment loan with Loan Depot. They do not send a monthly statement to inform me of how my payments are applied. When I view my account information on line there is no information as to the balance of the account after payments have been processed. In addition, the payment is auto drafted from my account on the XXXX of every month by Loan Depot ; however, they do not apply the payment until the XXXX of the month according to what they do post on line.
I have tried to contact them and get passed around and no one will answer my questions. The last person I spoke to told me to call back and he would help me if no one else would. I left him a message and he did not return my call so I still do not know how much is left on my loan, how it is being applied, and why it is not processed when they take the funds from my account. I also do not understand why they do not send me a monthly statement.
|
| 09/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I submitted my application with the lender and was working with XXXX XXXX XXXX NMLS XXXX ( Authorized to represent loanDepot.com, LLC ( XXXX ) ). My financials, income, credit, etc. are top tier and would not have any issue getting approved. Concurrently, I was working with another lender and provided a XXXX with a Locked LE for him to review and " beat '' on XX/XX/2020 XXXX XXXX. Up until XX/XX/2020, we had emails and phone calls back and forth with XXXX claiming that he was going to beat the rate. Now, out of the blue and without any follow up or response form the Licensed MLO, my loan application was Denied due to Incomplete Application. This is a 100 % lie and inaccurate as the license MLO never asked for any additional documents or any information prior to the Loan Denial. I do not appreciate the lenders lack of a response and then denying my application and using the incorrect HMDA adverse action.
|
| 04/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/20 I applied for a mortgage refinance with Loan Depot at www.loandepot.com. A credit score was pulled and I received an email with my loan number : XXXX. Then, I received a call and the representative went over the details of my application and figures associated with the costs of the loan. I requested a Good Faith Estimate so that I could comparison shop. The representative said they the only way to receive a GFE was to first commit to " moving forward. '' I asked how I could do this. He said that I will need to pay a {$490.00} appraisal fee first, and it would be credited back to me when the loan closes. I pressed several times for a GFE without needing to pay the {$490.00} appraisal fee, but he refused. I pointed out that I can not comparison shop fairly without receiving a GFE. The only document that the representative would provide was a screenshot of a generic loan amortization schedule.
|
| 03/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was looking for a refinance for my existing mortgage on XX/XX/2019. LoanDepot contacted me and gave me an offer. Then I provided all my basic information to double confirm if I was eligible for the XX/XX/XXXX ARM rate they offered. I was told I was OK. Then they started a credit check and I double checked with them before appraisal whether my credit was fine for this rate and got confirmed. However, after appraisal, they told me my credit history was less than 2 years so they needed to increase my rate. Then they refused to refund my appraisal fee if I didn't agree with the new rate. My credit history was the very basic factor that was clearly shown on my credit report and I already double confirmed with them ; They should know this at the beginning, but they still ordered the appraisal. I suspect it was their strategy to trap customer. Customers should not pay for their unprofessional consequence.
|
| 02/21/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
On XXXX XXXX, 2017 I received my monthly statement from Loandepot stating " unscrupulous '' information in terms of defrauding and financial gouge on our mortgage loan with a different address shown below : LoanDepot XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX We are sincerely concerned about fraudulent scam activity loandepot harassing us with our mortgage loan. The amount of our Mortgage : Principal balance totally incorrect. As we are 3 months ahead with our payments. And that is : XXXX, XXXX, XXXX, 2017. XXXX payment we made in XXXX XXXX, 2017 check # XXXX & XXXX amount & XXXX each. We are really fatigue with fraud dishonest services from Loandepot different locations we been dealt with fraudulently. We are asking for help to have loandepot investigate and scrutinize for Consumer Frauds and Defrauding us purposely. Sincerely : XXXX & XXXX XXXX ... ... Loan # XXXX Appreciate your help Thank you :
|
| 04/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
This is follow on to Complaint XXXX.
Loan Depot 's response includes factually incorrect information regarding their response to my complaint. As you can see in the attached letter to the XXXX XXXX XXXX, they DID refund the {$1000.00} dollars they paid to reinstate my policy in order to receive notification from the insurer that my policy did not have a lapse in coverage during the XX/XX/XXXX to XX/XX/XXXX period. This is a legalistic fallacy, as I'm 100 % certain that had any claim been made during that year, when my policy was in fact NOT in effect, the insurer would have denied the claim for lack of payment. That aside, I have difficulty understanding why they would tell one thing to the XXXX, and the exact opposite to the CFPB. In addition, part of the supporting documentation they sent to CFPB is for some other person at some other address and completely irrelevant to me or my property.
|
| 09/29/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I am a XXXX XXXX. Due to COVID, I was unable to make my mortgage payments on time for the month of late XXXX and XXXX. XXXX XXXX were cancelled. I was only assisting on 2 XXXX XXXX at best per week. I did not want a forebearance because I thought that it would hurt my credit score. I was under the impression that being late during the initial period of the COVID would result in no negative impact on my score. I was able to make the mortgage payments but late. I have reached out to loan depot on several occassions and asked them if they could remove the late payments from my credit reports due to COVID. They however, have told me no over and over again. I was only recently told about the second late yesterday. I value my credit and even during this pandemic, I have stayed strong and paid my bills. I have not received any unemployment or such. I am an XXXX XXXX. Please help me with this.
|
| 02/26/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
XX/XX/XXXX-Forbearance resolution letter to Loan Depot. Asked for resolution by XX/XX/XXXX payment.
No response XX/XX/XXXX -Sent follow up request in writing asking for a Deferral repayment plan.
Letter dated XX/XX/XXXX but not received until XXXX ( Not received until XXXX XXXX denied request because you could only have one active assistance at a time. - Never had a choice XX/XX/XXXX Received loan modification papers. Interest rate was increased to XXXX from XXXX XXXX which we bought down XX/XX/XXXX. ) Phoned XXXX told VA set the interest and we could not adjust the interest rate. and we had to authorize the Modification or the offer would be with drawn.
FAXed appeal letter on XX/XX/XXXX No response. ( they have 30 days to respond XXXX XX/XX/XXXX - Asked for VA confirmation.
We are XXXX XXXX XXXX seniors living strictly on Social Security. Payments will increase by {$50.00} a month.
|
| 03/01/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I have mortgage through Loan Depot. I have never missed a payment. For two months, I split the payment trying to save on interest. I was informed that I could not do that without prior permission. On 3 different occasions, I called their customer service to fix the issue. All three times I was told the issue had been resolved, the monies transferred from principle payment back to mortgage payment, however, I keep getting notifications that I am XXXX delinquent, which I can prove I am not, AND I keep getting charged with late fees.
I filed a complaint with the XXXX XXXX XXXX ( # XXXX ), but Loan Depot isn't doing anything to fix the situation. They said the called me, which not true at all and when I call the escalation number they sent, nobody every answers and nobody calls me back.
I need someone to help me, I can't affort to throw away {$1300.00} because this company is bad at math.
|
| 09/21/2017 |
Yes |
- Mortgage
- Reverse mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a reverse mortgage with LoanDepot. Initial loan asked was $ XXXX with a valuation of the property at $ XXXX. Later, when prompted by the agent, we checked the property estimate on XXXX and upped the estimated value to $ XXXX. I paid a {$420.00} appraisal fee and {$10.00} credit check fee. However, after the loan was tentatively approved and appraisal done, I was informed that the appraisal amount was indeed $ XXXX so the maximum I can loan is $ XXXX ( XXXX % ). I was then told the loan amount was less than the minimum loan amount LoanDepot was willing to lend ( $ XXXX ). This should have been communicated to me at the start of the process, not after fees are paid. I explored options with other lenders with lower limits and asked LoanDepot to transfer the appraisal to XXXX XXXX which LoanDepot refused. XXXX XXXX therefore had to order a new appraisal at additional cost to me.
|
| 05/13/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
We refinanced our home ; we paid the principal and interest for XXXX, XXXX and XXXX ; we went into escrow in XXXX so did n't pay the XXXX mortgage payment ( closing escrow today ). The payoff information Loan Depot provided includes interest for XXXX, even though we already paid it. I am trying to get them to see that this is XXXX payment. The representative I talked to said we were paying the principal and interest in arrears, but that is incorrect : we always pay the principal in advance - industry-wide practice. Thus, they did n't bill us for the XXXX principal but just for the XXXX principal and interest AND XXXX interest. When I called two weeks ago the woman I spoke to agreed with me and promised a corrected closing information to the escrow company but it still included the XXXX interest. This is over {$500.00} and a burden to senior citizens so I want the money back. Can you help?
|
| 02/21/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
Loan Depot agreed to refund my {$490.00} down payment to expedite this loan. This was on XXXX XXXX. I filed with the XXXX this was their response. However the interest I lost while my money was held. An investigation needs to uncover how many others have lost money under these pretenses. Shortly after receiving my down payment my loan was denied. I missed a mortgage payment from which I borrowed the money thinking my approval was imminent. I was turned down because of that late payment. Tried reaching out with a recommendation, to OK my application or reimburse my down payment plus interest compounded daily. After all they've made money on my money compounded daily from XX/XX/XXXX. As yet there has been no funds replaced on my card. Contact ; Loan Depot LLC ; XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. Concerning Loan : XXXX # XXXX or Loan Depot LLC, XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
|
| 09/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
In the last 2 months, Loan Depot has rejected my mortgage payments. This causes me a major financial crisis as I have to make another payment to Loan Depot over the phone. Both of these payments come out of my XXXX XXXX checking account. This is hard on me as I have to wait for the rejected payment to be put back in my checking account. I have called Loan Depot about 6 times and one customer service rep admitted to me that Loan Depot has done this to other customers. Three times I asked for a manager to call me back to resolve this issue and still have not received a call back. I feel Loan Depot is trying to force a foreclosure on me. For the first 5 months there were no problems with my payments. Starting in XXXX, Loan Depot started rejecting my payments. My bank account has not changed over this time frame. My account with Loan Depot has not changed over this time frame.
Thank you.
|
| 10/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
on XX/XX/2020 we applied to Laon Depot for a refinance..they had not sent us a copy of the appraisal that we kept telling them there seemed to be a problem.. finally on XX/XX/2020 we received a copy of the appraisal.. and that was when we found the problem.. the appraisal was NOT for our property.. they used our address, but the pictures & written description of our property are not one & the same..and as of todays date XX/XX/2020 we still have never received a copy of a corrected appraisal. ( Loan Depot had done one on XXXX which was the correct address, written description, & pictures ), so we do not understand why they are not seeing that the appraisals are TOTALLY DIFFERENT PROPERTIES, per county tax records.. We have complete documentation including emails etc.. back & forth from us to Loan Depot, and as of today 's date ( XX/XX/2020 ) .. this has still not been resolved.
|
| 02/10/2017 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
I refinanced my home in XXXX XXXX with Loan Depot, in early XXXX they sold the loan to another vender. Recently I went to get a HELOC and when the title search was done it was noted that Loan Depot had filed multiple Close End Deed Trust against my home ( see Attached ) when they should of only filed XXXX. I have contacted my current lender and they said Loan Depot had to clear these, I contacted Loan Depot several times with extensive conversations and they have tried to refer me to everyone else. I finally went to the county and they said Loan Depot has to clear these. Again I contacted Loan Depot only to be told now they can do nothing for me since I do n't have a loan with them. I need to have them clear the Liens against my home which they falsely filed. I have spent upwards of 100 hours doing the foot work to get this resolved and Loan Depot has been unhelpful at every turn.
|
| 02/15/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Web |
|
|
I called loan Depot.com, XXXX for an check of their rates on a home equity loan. I was transferred to XXXX XXXX XXXX who proceeded to give me a high pressure sales tactic for a 30 year mortgage loan of {$100000.00}, which I did not want. I did not accept this offer, and only told him I would think about it. I had subsequently decided to accept a more conventional HELOC with another lender. Loan Depot.com called my house numerous times, and today a fully filled-out loan application ( minus my signature ) arrived in the mail. I feel this is completely out of bounds and I am very upset about this. A lesser informed consumer might feel obligated to accept this offer, which obligates them for 30 years. I would like the CFPB to issue a warning to loan XXXX and XXXX XXXX stating that this tactic is unethical. I 'm not sure if this is illegal, but if it is please take appropriate action.
|
| 04/18/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
On XXXX XXXX, 2016, I used a website ( I believe XXXX XXXX ) to inquire about refinancing my mortgage. Naturally, as a result of this query, I received a number of telephone calls from various lenders, XXXX of which was LoanDepot.com. I never authorized, granted permission, or indicated with any of these lenders that I wanted to move forward, mainly because my local credit union offered the best terms and I already had an existing relationship. However, on XXXX XXXX, 2016, I received a full loan packet ( completed mortgage application, addendums, etc. ) for a 10 year mortgage for $ XXXX, from LoanDepot.com, license ID XXXX, requesting signatures for loan ID XXXX. I subsequently called the loan officer listed on the documents, XXXX XXXX, license ID XXXX, telephone XXXX and left him a voicemail indicating my dissatisfaction especially since I never expressed interest in proceeding.
|
| 03/20/2018 |
Yes |
|
|
|
Web |
|
|
Please see attached letter of complaint that was sent to both Loan Depot as well as XXXX XXXX XXXX XXXX XXXX XXXXXXXX. The loan officer involved, XXXX XXXX XXXX, AL LIC # XXXX, was the loan officer involved. She was the loan officer for the buyer of my home. The letter will explain in detail the delays for two months in closing the house, her incompetence and negligence, as well as unethical and possible illegal behavior. Not only did I incur thousands of dollars of unnecessary expenses, but her client ( my buyer ) also incurred expenses, as well as the seller of the house I was to purchase. Because of XXXX XXXX negligence it was a domino effect that resulted in 10 's of thousands of dollars being spent by families unnecessarily, not including the stress and strain it put on families.
At the bottom of the letter you will also see the others to whom the complaint was submitted.
|
| 01/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I initiated my refinance in XXXX of 2020. Within a week of my initial application, I had provided you with all necessary documents. Yet, my loan didn't close until XXXX of 2020. In addition, you funded my loan. This lateness caused me to make an additional payment, the next day you finally closed my loan. If I wanted to pay an additional {$3600.00}, I could've put it on my loan and reduced my mortgage insurance. You were neglectful, your customer service was unsatisfactory, and my servicer was rarely available to answer my questions.
Your representative XXXX XXXX indicated that the mortgage that was paid the day before the loan finally funded would be returned to me. It has not yet.
I received a response indicating that their was no record of me receiving advise to indicate that I would be refunded that mortgage payment. I've attached a copy of the response from XXXX XXXX.
|
| 09/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
I have a mortgage with Loan Depot ( account No. XXXX ) for a property located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX ME XXXX and despite repeated attempts by my insurance provider, XXXX XXXX, at XXXX XXXX, via phone ( XXXX ) and fax XXXX XXXX XXXX XXXX XXXX, this company is refusing to respond to paying for the impounded insurance in a timely manner.
I have written to this organization and my husband has called the escrow company with whom we worked when we were refinancing the property with Loan Depot earlier this year and no one is responding.
I have reservations about this company since when we were refinancing the property, they also sent us via e mail loan documents for an entirely different person. The phone number for XXXX XXXX is XXXX XXXX XXXX XXXX. Its address is XXXX XXXX XXXX XXXX New Hampshire XXXX Your help in getting this resolved would be greatly appreciated.
|
| 09/13/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
- Application denials
|
|
Web |
Older American |
|
Got XXXX XXXX XXXX 2.75 % in XXXX, XXXX. Balance now $ XXXX. No late payments. Current value : XXXX XXXX Only box checked on REASON FOR CREDIT DENIAL is value of collateral insufficient. Credit report says PAYMENT HISTORY EXCEPTIONAL FOR ALL ACCOUNTS. Perfect credit history on all mortgage accounts. All debts unsecured other than home and car ( XXXX XXXXXXXX ). All payments on XXXX on time. Attitude changed when I revealed my age. Unreasonable denial leaves us cash poor. We are both retired with only income Social Security and an annuity my wife received for being 100 % XXXX in workers comp case. She was a XXXX XXXX XXXX and I a XXXX XXXX XXXX XXXX
We requested a heloc of XXXX XXXX ( less than 75 % XXXX ) and way within the safe range of our XXXX XXXX equity. Our XXXX includes insurance and property taxes and we pay XXXX XXXX monthly to principal!. Please help. Thank you.
|
| 02/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/XXXX I applied for a cash out re-finance with Loan Depot for my 2BD/BA condo.
After being conditionally approved and paying for an appraisal which came back successful, sending tax and income documents, I was told that Loan Depot no longer re-finances high-rise condos.
Loan Depot had successfully helped me re-finance on the same proprety unit in XX/XX/XXXX.
On XX/XX/XXXX - I get the following email from my Sr. Loan advisor at Load Depot " Yes at this time we are not refinancing high-rise condos. XXXX was advising that we had to decline the loan. '' I'm out {$500.00} dollars and spent 2 month sending paperwork all to have it fall on the floor due to no fault on my own. I have not been made hole and this has caused all types of anxiety and stress due my interest rate of % XXXX and qualifying for much lower rates due to my credit score and good payment history.
|
| 11/07/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
In XX/XX/XXXX I was unable to work due illness which occurred while on XXXX XXXX. I was unable to work and I used my savings to make my mortgage payments. My savings was all used up by XX/XX/XXXX.
I secured XXXX XXXX XXXX XXXX to handle a bankruptcy on my behalf XX/XX/XXXX. I contacted Loan Depot several times between XX/XX/XXXX and XX/XX/XXXX informing them Im in backruptcy. I was transferred several times from one department to another. Each stating the process was handled by another department. Each call went this way. One customer service rep told me notes were being annotated concerning my backruptcy action in the notes connect with my account. In the notes I gave them the name and number of of XXXX XXXX XXXX XXXX as my counsel. The rep stated the sale action would be stopped immediately. The sale did not stop and my home was sold. My home should not have been sold.
|
| 01/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I was in Forbearance with Loan Depot and ended it XXXX 2022. I have been making regular payments and was being told do not worry about being reported late we are still waiting on the Dept of Veterans Affairs to do their part and it will get your account back in order. So since my acct was in this forbearance period it looks past due which means I can not make payments online so I have to call in. I make payments and anytime I get a notice I get afraid of being reported late so I call them and get reassurance I wont be reported late. I woke up this morning to a alert that LoanDepot had reported my acct 180 days past due. I called to confirm that they were still waiting on the VA then I asked if youre still waiting on the VA why was I reported late to the credit bureau to which the rep had no response. No one has contacted me or understand how this has affected my credit.
|
| 01/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been attempting to apply for a loan modification for several months with loanDepot. I am working with a non-profit and HUD approved housing counseling agency to submit my modification paperwork. On XX/XX/18, I received a letter from loanDepot that my application was complete and that I should expect a decision within 30 days. I received no further communications from loanDepot about the status of my paperwork and then received a letter on XX/XX/18 advising me that XXXX XXXX was now my new loan servicer. When I contacted XXXX XXXX about the status of my paperwork, they advised I would have to apply all over again. This is incredibly frustrating and my counselor advises is contrary to federal law regarding the servicer 's duty to issue a decision within thirty days of a complete file as well as their duty to send my loan modification paperwork to the new servicer.
|
| 05/02/2018 |
Yes |
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My XX/XX/XXXX payment was not made before XX/XX/XXXX due to an accounting error on my part. I make my mortgage payments over the phone every month and when the bank sought to withdraw the funds from my checking account, there was an insufficient amount due to my own accounting error. I entered into a payment plan agreement with the bank whereby my missed payment was broken up into 5 monthly sums in addition to my regular payments. I made my payments as agreed upon. The bank noted both my and my wife 's credit report as delinquent for six straight months while I was making the payments both me and the bank agreed. This action on the bank 's part has undoubtedly effected both of our credit reports in a most negative fashion. I do not think it is reasonable for the bank to saddle us with six delinquent notations on our credit reports when it was only one payment missed.
|
| 11/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Refer to complaint ID XXXX Dated XXXX Received a letter from Loan Depot XXXX see attached Received a check for {$50.00}, stating a check back on a late fee, this will not suffice for total owed to me, refer to complaint ID above. NOTE : I did in fact pay the last month mortgage payment late ( XXXX suggested at closing the amount of payoff would reflect the last months payment, with late fee. Keep the cash on hand, " pay the late fee '', {$50.00} vs {$1300.00}, no brainer! Check copy attached I am not depositing the {$50.00} check. Check sent in error.
Letter from Loan Depot XXXX still need more time to " research ''. How long do I need to wait? My XXXX keeps stating the Loan Depot owes ... ... ..I am owed {$6000.00}, difference of cost paid and closing vs. cost of payoff, see attached docs from ID XXXX.
I ask you? How long of a wait should a paying consumer wait?
|
| 02/03/2023 |
Yes |
|
|
|
Web |
Servicemember |
|
On XX/XX/XXXXXXXX XXXX XXXX rescission of signature was recorded to public record in XXXX XXXX Arizona, XXXX # XXXX rescinding signatures on a Deed of Trust recorded XX/XX/XXXX XXXX # XXXX in XXXX XXXX, Arizona and removing the listed trustee 's, appointees, and beneficiary per Truth In Lending Act ( TILA ) 15 USC *1601 et.seq, and 12 CFR Part 226.
Under this rescission the lender was required to cancel any security interest in the borrower 's property within 20 days. The lender acquiesced through non-response, affidavit of non-response recorded in XXXX XXXX, Arizona registry # XXXX.
As of today, XX/XX/XXXXXXXX XXXX the lender, LOANDEPOT.COM, LLC has refused to respond or release any securities and is also pursuing foreclosure on the property in direct violation of the above. The required 20 days have passed and the lender has not complied with the rescission.
|
| 09/19/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
On XX/XX/2021 a one time draft of {$1900.00} was made to IMortgage. On XX/XX/XXXX Loan Depot stated that the payment was returned to the XXXX XXXX account. When asked why, representatives gave several different reasons such as insufficient funds and that the account could not be found. We have had more than 15 phone calls regarding this issue and mailouts regarding foreclosure. Loan Depot also reported to XXXX that we were 30 days late on our mortgage payment and they promptly lowered our credit score 136 points. All payments were made on time. XXXX provided the transaction history for XXXX showing that the payment was made to Loan Depot on XX/XX/XXXX and never returned to our account. ACH & wire research escalation form was filed with XXXX. The trace # was XXXX. The results from XXXX XXXX indicate that the payment was made to Loan Depot and never returned.
|
| 10/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
1. I closed my loan with Loandepot on XXXX XX/XX/2019. I had talked to XXXX XXXX about refinances and they gave me a better loan rate. I sent a e-mail to Loandepot on XX/XX/2019 telling them that I wanted to cancel my loan application by e-mail. I mailed the notice of right to cancel on XXXX XX/XX/2019, by US Mail, on XXXX XXXX I checked the tracking number and it had arrived before the midnight deadline. Loandepot claim they did not receive the e-mail or the letter, that the post office stated that it was had been delivered when I checked the tracking on XXXX XX/XX/2019. They claimed that they did not receive either. XXXX XXXX pnone XXXX, Was the one that started my loan, Lendind Officer wasXXXX XXXX XXXX account Mgr. XXXX XXXX XXXX Account Manager. The first time I found out that they had paid the balance of my account off was when I logged on to XXXX site.
|
| 12/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Took new mortgage with Loan Depot took almost 60 days to finalize secured loan first payment due on XX/XX/22 for {$2900.00} ( LOAN # XXXX ) to date all payments on timereceived latest monthly invoice which stated monthly payment is now {$3500.00} a nearly 20 % monthly payment increase of which I can not afford apparently the companys ESCROW DEPT miscalculated my ESCROW and is putting the onus on me for their mistake loan only a couple of months old and they arbitrarily raise it {$500.00} per month they need to use their errors and omission insurance TO COVER THIS LOAN DEPOT MISTAKE whether it be the ESCROW or TITLE DEPT of LOAN DEPOT.
PLEASE CONTACT ME RIGHT AWAY SINCE MY new payment just became due.
Thank you for your valuable time and effort in this time sensitive matter, A very upset XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX.
|
| 03/15/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
when I applied for loan loan amout wasXXXX with a payoff of XXXX and my closing acutial was XXXX witch would of been a refund ofXXXX then they called me and said they messed up andput XXXX as the pay off witch I had to make up XXXX I don't know how and if they made that mistake they were the orangial loan and the refinance loan bank .so they redid my loan now its XXXX was185000 and took out XXXX to give me back at closing if I would of went with frist loan I would of got XXXX and appraisal fee back of XXXX they are doing something croked I was forced to sign new loan cause I would have trouble making old payment of 1973 new payment XXXX and frist loan was XXXX please help me understand this I never saw paper work about they put the pay off at XXXX and I asked on a recorded line if I could buy down points and they said I don't recommend that then they did it
|
| 03/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
i have 2 loans with loan depot on one building which is a duplex. county tract line goes down the middle of the house. Thus 2 loans. When i receive my escrow disclosure statements they fail to divide the taxes and insurance in half for each loan. Insurance for house is XXXX a year taxes are XXXX. I have this problem every year for the past 3 years. I have called customer service many times to fix the problem and are told that it is taken care of. But it never is. I have had my insurance co. call and send documents to confirm the information. and no response from Loan Depot. also the loans are the same amounts yet one loan payment is XXXX a month the other is XXXX when i inquired why they had no answer.On XX/XX/2016 I sent the insurance division a letter explaining this problem and never received a reply. I am very upset and angry. Your help will be great.
|
| 01/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
In her response to our CFPB complaint ( XXXX ), XXXX XXXX XXXX has used inaccuracies to justify LoanDepot maintaining a Delinquent Account alert against my credit reports. She states that all statements concerning this situation were sent to me and also placed on their website ( attached ). This is not true! I never received these documents and was completely ignorant of their existence till we received their letter dated XXXX XXXX XXXX with a XXXX check as return payment for our XXXX XXXX loan payment ( attached ). We immediately sent in a total of XXXX in a check and electronic payments to get us current.
Based on my immediate monetary response to LoanDepot after receipt of the only document ever " sent '' by LoanDepot, I feel the " Delinquent Account '' notification against my credit reports is no longer justified but is being maintained to punish me.
|
| 09/14/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Veteran was declared 100 % XXXX and the City treasures office returned personal property tax to LoanDepot to be returned to me. I have been trying since XXXX to get back money which is owed me. Instead of paying me the full amount they have been sending me amounts less than and making excuses about the money returned being lost ect. I said I was going to file a complaint with CFPB if I had not recieved my money by XXXX XXXX They said they sent me a check dated XXXX XXXX XXXX which I have not seen as of XXXX XXXX XXXX. Based on past history of lies and deceit from this company I feel their word is no good. Original letter for real estate tax exemption sent to LoanDepot on XXXXXX/XX/2021. City treasures issued check back to them on XXXXXX/XX/2021. Check was deposited by them on XXXXXX/XX/2021. I have had to repeatedly call them in hope of getting my money
|
| 12/09/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
application for refinance, never ending. from loan estimate to several closing dates. they now have a new appraisal and took 3 weeks to pass the estimate to me. repairs are to be made [ outside ] now need a va wavier until spring. no response to email asking what to be done now. they simply don't reply and have cut off my phone. you can't call the main #. it appears they are unwilling to proceed with the loan. [ original application XX/XX/19 ]. have changed stories constantly. if they don't want the loan just say so, tell me why. it appears they are trying to run the clock out [ after they took another {$500.00} for an appraisal. 120 day mark not far away. no movement on their part and just make it up as they go. EXAMPLE : the va says appraisal can have 3 to 5 days after completion to notify me of finding. they took 3 weeks. hope this gives you an idea
|
| 12/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I started the process of applying for a refinance on my residence in XX/XX/XXXX. The appraisal was completed and documents submitted within 48 hours after they were requested. The rate lock was through XX/XX/XXXX. The closing on the loan has been delayed several times. The latest delay is with underwriting.
Ive had contact with the company via email and telephone on the following dates ; XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX.
Inaccurate Closing Disclosure documents were sent to me and a closing scheduled for XX/XX/XXXX. The closing was cancelled because accurate numbers were not provided. Points and fees were not as agreed to. At that time I discussed increasing the loan to 80 % ltv versus the original 70 % loan. The current delay is with underwriting.
|
| 03/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I have been doing research into a mortgage refinance and spoke with an agent, XXXX XXXX at loanDepot, about rates for the loan. After sending an estimate. XXXX XXXX asked for a credit card to keep on file in the event that I decided to proceed with my refinancing application with loanDepot. He then told me that I should lock in the rate he quoted by paying {$10.00} immediately. I told him that I did not authorize that charge and would let him know the next day if I wanted to proceed. The following day I received a notification that the {$10.00} fee had been processed, per my authorization. XXXX XXXX sent me an emails stating in part, " Hopefully by saving an additional {$310.00} in price timing, you will forgive me for the sudden {$10.00}! ". Because I explicitly did not authorize this charge, I would like to warn others of this fraudulent behavior.
|
| 11/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Recruited to work full time with benefits for loanDepot. Accepted the employment offer, with a 3 month guarantee to work one year in the XXXX, XXXX XXXX. XXXX months later, loanDepot closed the branch I was assigned to without notification, which left me unable to complete the term. I was the very last employee at that location once they closed the office. I performed work on abandoned loans that the community referring agencies needed immediate help with. I helped pack up the office. I had also managed to still produce mortgages, and was not compensated, as they then said that I breached the employment contract, and the wanted to collect the entire guarantee back. They have threatened and now placed a collection on my account through XXXX, and that means that I was actually not paid at all for any of the full time XXXX month work that I performed.
|
| 03/23/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Seeking to inquire about lower interest rates, on XX/XX/2020 I called LoanDepot to provide me with an estimate to refinance. I provided the broker, XXXX XXXX ( Licensed Lending Officer NMLS # : XXXX ( XXXX ) XXXX XXXX ) with my current credit score and the basic information he asked for.
I asked him NOT to complete a formal application and to definately not pull my credit score. I asked that he provide me with an estimate ONLY.
I called back hours later, as promised, and he quoted me a rate. I told him that rate was unacceptable.
Days passed and I received an email to sign loan documents from LoanDepot. I called to file a complaint. Another LoanDepot representative took my information and promised to call me back within a week. This was two weeks ago.
This mortgage broker violated his promise not to submit an application and to pull my credit.
|
| 12/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I applied for a refinance mortgage with a company called LoanDepot. The loan was approved and scheduled to fund XX/XX/XXXX. I received an email indicating that loan funded and the title company XXXX XXXX XXXX would be sending a wire to my existing mortgage company, XX/XX/XXXX. As of today no wire transfer has been sent.
I've emailed the loan processor and numerous others at LoanDepot for assistance. No one responds to emails. I sent email on XX/XX/XXXX, XX/XX/XXXX, and again on XX/XX/XXXX. I finally received a response late the night of the XXXX indicating that the wire would be sent. Still nothing. The loan processor is named XXXX XXXX.
I now have two loans i'm responsible for from XX/XX/XXXX. I'm worried about my credit as one of these loans should have been paid off by the refinanced amount. I can be reached at XXXX or emailed at XXXX XXXX
|
| 06/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a loan for a new mortgage, after I sold my existing home. The lender, " Loan Depot '', is the same lender for both loans.
I have had difficultly with the account manager XXXX XXXX at Loan Depot, who I believe at this time is negligent in the handling of the paperwork I continue to submit to her over and over again on a weekly basis. I ask for verification that she has received the paperwork I have submitted to her, but never hear from her until late Friday afternoon asking for the same paperwork I sent to her earlier in the week.
Last Wednesday XX/XX/XXXX, I requested someone different to follow this process through to her and my loan officer. She said no, she would be the one to follow the loan.
I also feel at this time, she is doing it out of harassment because I am so vocal about her incompetence regarding the paperwork.
|
| 02/27/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American, Servicemember |
|
XXXX of LoanDepot called me XX/XX/XXXX about refinancing my house with a VA loan. I sent them all of the requested paperwork, plus they charged my Visa credit card {$200.00} for an appraisal. A few days later, his supervisor XXXX called and told me a few things that XXXX never told me. XXXX also told me that I am NOT exempt from the VA Funding Fee. I have been XXXX XXXX with the VA since XX/XX/XXXX. I called the VA and they told me that I AM exempt from the VA Funding Fee, and the VA told me not to do business with LoanDepot. Five days before the appraisal was to be done, I called the appraisal company and cancelled the appraisal, so the appraisal never took place. Since then, I have requested twice that LoanDepot refund me the {$200.00} I paid for the appraisal that had been cancelled. To this day, LoanDepot has refused to issue me a refund.
|
| 02/06/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
Older American, Servicemember |
|
the problem, loan depot authorized the power of attorney for my spouse. to sign for him., I was told, since they approved the POA XXXX HAD TO APPROVE ALSO. IF XXXX REFUSED THEY WOULD TAKE IT TO AN ATTORNEY.. I sent a signed XXXX loan approval 2 weeks ago,, since then I called two times to see what was going on, XXXX times, I was told, IT WAS IN PROCESS OF BEING SENT. I called yesterday to find out what was going on I called XXXX and XXXX, neither one called me back. they had my account for almost 4 months. today I receive a call, that they could not process my refinance, because, they did not approve my POWER of attorney.. my XXXX app never went to XXXX ONE MINUTE THEY APPROVE MY POA, NEXT TIME THEY SAY THEY DID NOT APPROVE IT. THAT is a violation of his rights. also taking al most 4 months to process, which they did n't. that is my complaint
|
| 05/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I tried to refinance a property that I purchased in XXXX of 2019 for XXXX with Loan Depot. The appraisal that was ordered was incorrect, it was not ordered for a rental property and was instead ordered as a primary residence. They also performed a drive by refinance rather than going into the home.
The appraisal came in at XXXX, and when I raised concern about them not going in to see the improvements that we've made to the house and that the incorrect mortgage type was ordered, also that it seems unlikely that the real estate market dropped 10 % is a year was unlikely ... they would not reorder a new appraisal or refund me for the incorrect one that was ordered.
The customer service that I experienced during the process was atrocious, calls and emails that went unanswered.
I called the manger but we refused to refund the appraisal.
|
| 03/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for mortgage in XXXX, Loan Depot wholesale mortgage and received approval at the beginning of XXXX. It was commitment with conditions. All conditions were emailed few times to underwriter and were accepting. I extended closing 2 times and paid for extensions. All the time I received requests for same documents, and these documents were submitted a few times. Day before closing, the underwriter kicked back file asking same documents as a missing item. And the request was made at the same day with the closing. The missing items didnt even related to the mortgage conditions or approval, and by law they can not ask for it. Today is the closing day, and the underwriter did not answer phone calls or emails. Tomorrow, the buyers will walk away from contact, and will keep my deposit because the mortgage bank playing games with my file.
|
| 02/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Borrowers : XXXX & XXXX XXXX XX/XX/19 - we faxed our authorization and a request for a Payoff Demand.
XX/XX/19 - called Loan Depot as we had still not received the Payoff Demand. We were told we would have it within 48 hours.
XX/XX/19 - called Loan Depot as we had still not received the Payoff Demand. Rep " XXXX XXXX '' said nothing had been done and she assured us it would be requested.
XX/XX/19 - Still nothing from Loan Depot. Called again and spoke to " Ms XXXX '' ID # XXXX. The payoff demand has not been ordered nor are there any notes that I have called multiple times and requested it. NOTHING IN THEIR SYSTEM and NOTHING HAS BEEN REQUESTED!!!
This is not acceptable. It is a violation of Fair Debt Practices Act and clearly is racism against our minority borrower.
I want a Payoff Demand immediately.
CC : Attorney General
|
| 02/03/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I am applying for a loan modification with the VA and with Loan Depot. When my application was approved for the modification process with the VA. I was told on two separate occasions that I did not need to make any payments towards my mortgage until XXXX 2023. I spoke to 2 different people. One was a man and the other a women. Both advised me that I did not need to make any payments. I listened to their advice.
Today XX/XX/2023, I spoke to a representation from Loan Depot to make my loan payment. I was told by her that I should have been making payments and that the information that was given to me was incorrect and that Loan Depot did not train their representatives well enough. I am behind on my mortgage XXXX due to the information that was provided to me by loan depot representatives. Is there anything that can be done about this?
|
| 12/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
MORTGAGE COMPANY : LoanDepot UNFOUNDED 30-DAY LATE REPORT FOR XXXX, XXXX, XXXX : This company reported erroneous 30-day late payment often this year ; running our FICO scores.
POOR COMMUNICATION ( XXXX & XXXX, 2018 ) : Improper communication process on the problem in the clearing of the automated payment resulting in 30days late. Didn't inform the customer on the returned check in XXXX. When realized, the payment was already late. In XXXX, presented payment twice. Messed up the account. Resolution resulted in 30days late.
DENIED OF PAYMENT WHEN THE COMPANY WAS ACTUALLY PAID LEADING TO 30DAYS LATE : This company was paid by XXXX on the XX/XX/18 but called on the XX/XX/18 that they were NOT paid. Customer made 2nd payment to prevent 30-days late.
COMPANY STAFF INSENSITIVE TO CUSTOMERS ' CONCERN MAKING LIFE UNBEARABLE FOR CUSTOMERS.
|
| 05/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Went online searching for a cheaper rate to refinance my mortgage.
Using XXXX XXXX XXXX/ I found a XXXX XXXX mortgage rate XXXX I have a screenshot of the quote ) for my current loan at XXXX with an additional {$110000.00} Cash out option at an APR of 2.5 % and Lender Fees of XXXX. Contacted XXXX XXXX got in touch with a XXXX XXXX. She couldn't get me into the loan details as quoted but noted that she would try.
Followed up with her and she noted that although the rate was valid I wasn't eligible because my credit score was too high ( mine was XXXX, and they believe that rate was only eligible for XXXX ). I've never heard of such a thing my credit score is too high so I have to get a worse interest rate. I think they should have honored the deal as was quoted on XXXX, but they have elected not to.
Hence why I am contacting you.
|
| 10/10/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
This is our first month in our new home. My husband has been sending payments to Loan Depot weekly to take some of the sting from the new mortgage payment.
I received a returned check back, so we called to find out the issue. They applied the first {$1000.00} we sent straight to principal, returned the second {$1000.00}, and are in the process of returning the final {$1500.00} because each payment was less than the {$3500.00} due.
Now, because of the back and forth, there is a chance our first payment ( which, in total, was sent on time ) will be late and we may be charged over {$100.00} for the late fee. We have to wait until Monday to receive all the funds back, just to send them back again ( by Tuesday ).
I work in the XXXX XXXX XXXX, so it is news to me that any lender could return funds and not just apply them as received.
|
| 12/10/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
XXXX and LoanDepot could not accomplish simple communication between each other in regard to basic refinancing of home loan. Getting the docs to the title company took 4 separate reschedules with the notary to get closed on the refi. Almost a month later, it was discovered that an income sheet wasn't filed appropriately and the paperwork sat on a senior loan officer 's desk for over a week without the issue being corrected. The senior officer 's excuse for the delay was that she had over 100 docs to do and that she was out sick for a week plus they were gone for the holidays. Completely inexcusable to expect the customer to continue to rearrange their work schedule to complete a simple refi closing, and to add more insult to injury, offer nothing more than an apology for the mishap. Horrible companies to conduct business deals with.
|
| 06/16/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I am very happen with the statis of a refinance on my FHA loan throughLoan Depot, applied XXXX XX/XX/XXXX and in XXXX told my wife 's XXXX hadexpired and needed to renew it! I had my original loan in XX/XX/XXXX and cardwas already expired XX/XX/XXXX I was told by my rep, I did not have to makemortgage payment until XXXX, it was adjusted in new loan! ( this was onhis cell ) not recorded ). XXXX XXXX card was renewed and told it was inprocessing and then on XXXX XXXX, I was told can not get loan, due tomissed payments! Contacted FHA and no help! I feel I should not beblamed in this case and loan should be reinstated! I did all they wantedand closed my accounts to be paid off and now have destroyed my creditand financial in ruin! It seems the laws are not to help anyone in need, retired, on social security, to be taken advantaged of!!!
|
| 10/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have a new loan with Loan Depot and have had two payments withdrawn from my checking account this month resulting in overdrafts. Customer service has been completely unhelpful as I have attempted to have one of the payments refunded. I had set up automatic payments to go out on the XXXX and has verbal confirmation that was in place. A payment went out on XX/XX/XXXX. I called to complain and confirmed the XXXX as the date for withdrawal, beginning in XXXX and told that would happen. On the XXXX XXXX ANOTHER payment was taken from my checking account. I called to complain again and asked for a refund ASAP but nothing has happened yet. I am again overdrawn on my checking account and have made two unexpectedly timed payments this month. My processing team has made inquiries to the servicing branch in NJ and has had idiotic responses.
|
| 08/05/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I received a letter from Loan Depot offering a mortgage refinance. I called the company and spoke with XXXX XXXX who took my information and ran a credit report. He told me that I qualified for the mortgage and sent an email with rate and payment details.
When I asked for a copy of the Good Faith Estimate and other Truth in Lending documents, XXXX XXXX said that Load Depot did not provide them unless I agreed to lock the rate, which would involve paying for an appraisal ( {$390.00} ). As I understand the law, the lender is required to provide TILA documents within three days of the application. I made the application to Loan Depot on XXXX XXXX.
I subsequently made a second request for the disclosures and never received a reply.
Contact information for the company is Load Depot, XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX, XXXX
|
| 03/14/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This past XX/XX/2018 I refinance my home with Loan Depot with a VA guaranty loan. Loan Depot didn't wire the full amount of the payoff to the original mortgage holder. The wired {$130000.00} instead of the amount stated in the payoff statement from XXXX XXXX XXXX of {$130000.00}. Account Number XXXX XXXX XXXX XXXX are calling me to pay the {$610.00} because they added a late fee of {$56.00} they claim the payment is short and Loan Depot is saying that they already made the payment and that is on me to contact XXXX XXXX XXXX to credit my account. I have been talking to both entities since XX/XX/XXXX and neither one is willing to fix the issue.
Now I have two outstanding mortgages {$130000.00} XXXX XXXX XXXX which is showing two months late since they haven't credited the account and the new loan for {$190000.00} to Loan Depot.
|
| 03/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a mortgage on XX/XX/XXXX with a Float option. The loan officer accidentally had me sign a Lock option. She told me that one will be discarded. I asked to exercise my Float option, but the told me it was already locked. I provided a copy of the Float document I had signed. They told me it was locked. They changed the 'signed on ' date of the original accidentally submitted lock document to make it look like I had submitted the lock agreement three days after the Float. They have not responded to my numerous requests to address this. Then today I fing they changed my home insurance to show they are the third party interest on XX/XX/XXXX. I have not signed closing documents yet. They have not yet set an appointment to sign. I request they accept my request to cancel the loan and to refund the money I prepaid them.
|
| 10/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am asking for CFPB employees to assist in getting to the bottom of this wrong information that could lead to the stealing of my loan3 dated XXXX from XXXX XXXX and my property XXXX XXXX XXXX XXXX, mi XXXX. Under file number of XXXX XXXX dated XX/XX/XXXX. That there was some kind of business that hit my credit from loan depot ( not me ) and I believe it was scam XXXX XXXX XXXX came and ask me to move out in XX/XX/XXXX and possibly using my name and this action came up XX/XX/XXXX on my credit report.
Shows an written authorization on XX/XX/XXXX taken place under XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ca XXXX XXXX XXXX.
Please look into this because when I brought this up to XXXX XXXX attorney XXXX XXXX XXXX that this was his client using my name he did not deny it and just said he had nothing to do with that.
|
| 09/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Loan Depot is my mortgager. They paid the wrong insurance company out of my escrow account on XX/XX/2021 and then finally paid the correct insurance on XX/XX/XXXX. They used funds from my escrow account to pay both insurances leaving me a deficit in my account. I have asked to have the funds from the wrong insurance credited back to my account in the amount of {$1700.00}, but still nothing has been done. This has been going on for weeks and they tell me I need to talk to the insurance company to get my money back. I have no contacts at this insurance company and am getting no help from Loan Depot. I'm currently in the process of refinancing with another mortgage company and Loan Depot are including my deficit in the payoff notice even though I should have a positive balance. I feel like the money has been stolen from me.
|
| 06/15/2021 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I filed for bankruptcy in XX/XX/2021. I received my discharge in XX/XX/2021. My discharge did not include my mortgage. I continued to pay my mortgage on time during the pendency of the bankruptcy. My mortgage was never discharged. My mortgage company is continuing to report that my mortgage was discharged and I have a XXXX balance. I receive a statement every month showing the current balance. I have also printed out my payment history during the time the bankruptcy was pending and it all shows my payments were made on time. I have asked XXXX and XXXX to correct this to indicate that there is a balance, and that I have made my payments on time, and that this was not discharged in bankruptcy. After their investigation my mortgage company still refuses to update this information which has a negative impact on my credit.
|
| 09/01/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
We are a XXXX XXXX in Texas and we have been attempting to retrieve the Release of Lien from The Loan Depot, and their Servicer, XXXX XXXX XXXX. We handled a purchase transaction for the seller, XXXX XXXX XXXX and XXXX XXXX XXXX. We have 3rd Party Authorization signed twice by the sellers, as well as a copy of their drivers license, a request by XXXX XXXX XXXX We wired payoff funds to XXXX XXXX XXXX XXXX XX/XX/2022. Multiple calls to the Servicer, letters and emails, phone calls, and a phone call to the CFO of Loan Depot, XXXX XXXX have not produced the Release of Lien. We have jumped through every hoop, and provided everything they have asked us to. We are approaching 120 days. I have attached our documented attempts to acquire the Release of Lien, Proof of wired funds, Payoff Statement, both 3rd Party Authorizations.
|
| 01/24/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
We purchased our home while XXXX was XXXX XXXX XXXX. Upon leaving the military in XX/XX/XXXX 2015, his job that was promised did not happen and became underemployed. I, XXXX, became XXXX with XXXX and on full bed rest and on XXXX from work. The XXXX were born 3 months early. One XXXX has major health issues that require special care. XXXX tried to find a better job and once employed did not receive pay for a few months. At this point we could n't keep up with the payments and fell behind on our mortgage. Now we are in a desperate need of a short sale. We have an offer on our home, we just need more time to get it reviewed by the bank. Will you help us get the foreclosure sale date postponed? It is currently scheduled for XX/XX/XXXX. The bank is Loan Depot and the loan number is XXXX. Thank you so much for your help!
|
| 06/20/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Loan depot ran an escrow analysis of our loan incorrectly, not taking into account our tax exemptions. This created our monthly payment to more than double. We have sent them the documentation reflecting our tax exemptions from our local county. This has been going on for months now and they are not accepting our payments in the normal amount ; instead, they are requiring us to pay the new ( incorrectly larger ) amount. Now our payment is 2 months behind and we have received letters stating that our loan is at risk of being foreclosed. This is the second consecutive year that this has happened to us. Last year it took them over 6 months to correct the issue, having us to take part in a forbearance program only to receive a refund over {$6000.00} in XXXX after finally correcting the issue. This is a VA backed loan.
|
| 11/26/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
Through a second mortgage on the house, I procured the funds to pay off the loan with Loan Depot. I received a check from my current mortgage company in the amount of {$12000.00}. I called Loan Depot for the address to send the final payment to. I sent the payment to that address. I was waiting for a refund for the overpayment, when I received an e-mail with a notice of payment due. I called Loan Depot and was informed that they hadn't received the payment. When I questioned further, I found out I was given the wrong address ( XXXX XXXX - their previous loan service provider ). I've provided them a copy of the cancelled check. They will not credit my account for the pay-off that was made. They need to credit my account and refund the overpayment as well as the payment I made while waiting for the cancelled check.
|
| 02/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
1. XXXX pulled my credi three times - I never gave permission to " Loan Depot '' Nor did I give verbal, written or any permission to RUN MY CREDIT!!!
I Did not give XXXX permission to run my credit nor did I sign any documents or paper work, They are REQUIRED to remove these Hard Inquires within 30 days. I do not know them nor have I EVER spoke to anybody from XXXX, XXXX XXXX XXXX and or Loan Depot.
Todays date is XX/XX/2018 at XXXX I request they show signed documented proof of my signing an OK or giving a AUDIO Recording of me giving them permission, This company does not have permission and I did not speak to anybody from this company. Therefore I request them to remove these inquires within 30 days. Should it go over 30 days I will seek legal action against all parties for fraud.
Thank you, XXXX XXXX
|
| 06/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
My husband made our XXXX mortgage payment to loan depot online and received a confirmation email from them stating the payment was successful. The payment did not process however and they did not contact us to notify us of the error and after 30 days automatically reported us to the credit bureau agencies. Once we received a notification from our bank of negative credit activity we investigated the cause and discovered it to be loan depot. We contacted them immediately and made payment as well as providing evidence of the confirmation email which indicates we made the payment on time. Despite this they refuse to redact the negative credit report. The dispute has been ongoing for months and they have not shown any willingness to help resolve the situation satisfactorily and have ignored requests for call backs.
|
| 04/01/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
My loan servicing company is the Loan Depot. I have applied for a forbearance since XXXX, have made multiple calls to them, sent a total of 11 emails to date and I can not get anyone to process my forbearance that we have a right to use under the new act. They keep responding to me with generic emails and to date and yet to call me back with a supervisor or manager to address this issue. I was being for XXXX waiting for the forbearance to go through until I had to make a lump sump payment so that can take out a loan for my business without them seeing that I am behind on my mortgage, which put me a deeper financial hole. I don't know what else to do. I don't know how else to take action to get a forbearance processed and give me some breathing room. Please, if there's anything you can help me with let me know.
|
| 04/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2021, I received a final notice from loan depot regarding my proof of insurance. Loan depot kept asking me for proof of insurance for my townhouse for the duration from XX/XX/2021 to XX/XX/2021. Otherwise they will purchase insurance for me for {$230.00}.
However, I and my insurance company, already provided my proof of insurance multiple times. I am with the same company for 4 years, and I have continues insurance with the same insurance company. I provided the proof of the insurance at the beginning of the year when I refinanced with loan depot, and subsequently provided proof of insurance multiple times, and spoke with their customer service people multiple times to point of their errors. They still failed to correct it.
Also, how do they purchase insurance for a time period in the past?
|
| 06/01/2021 |
Yes |
|
|
|
Web |
Older American |
|
My co-borrower and I funded our closing escrow accounts XX/XX/XXXX and were due to close XXXX XXXX. I contacted the company by email, XX/XX/XXXX, XXXX XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX regarding the delay in funding our mortgage loan. I also questioned need for 2 sets of escrow documents needing signatures, what increased costs did we incur due to the delay of funding and being charged a reappraisal fee. Our XXXX XXXX loanDepot office was unable to answer any of our questions so I sent a certified letter via US Mail to the corporate office in XXXX XXXX, CA on XX/XX/XXXX XXXX company received it XXXX XXXX. No reply from the corporation. I wrote again on XXXX XXXX with no reply. I wrote the CEO XXXX XXXX via certified US Mail on XX/XX/XXXX XXXX company received it XXXX XXXX ). STILL NO REPLY!!!!!!
|
| 09/30/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Loan Depot contacting me on re-financing XXXX of my properties. XXXX property in XXXX and the other property in XXXX. With the information they provided that my property in XXXX qualify to re-fiance thru the HARP program I proceeded to start the process. I was told that no appraisal will be required for my property in XXXX. Well on XXXX XXXX, 2016 I received a call from Loan Depot changing everything on my XXXX property. I was told that the property was not going thru the HARP program and that an appraisal was require.Loan Depot lied to me by giving me false information. I 'm requesting that Loan Depot refund my appraisal charge on my California property and credit the amount of {$420.00} into my credit card. I stop the process not because I want it I stop it because Loan Depot lied to me.
Thank you.
|
| 10/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Loan Depot holds the mortgage to one of my investment properties. I called to set my account up on autopay and they confirmed that was set up. The auto pay was not in fact set up and I missed my payment. In addition, Loan Depot did not have my correct contact information on file ( incorrect phone number ) so I was not made aware when the payment was late ( this is despite me trying to correct my contact information multiple times previously ). No letters were sent in the mail. When I finally noticed that the payments were not being made, I immediately paid the past due balance and contacted Loan Depot to remedy the problem but they were unaccommodating. I had excellent ( over XXXX ) credit score and have never made a late payment- this mistake on their end has lowered my credit score tremendously.
|
| 10/12/2023 |
Yes |
|
- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
|
|
Web |
|
|
I requested a forebearance prior to my mortgage becoming delinquent in XXXX of 2023. I had no response from loan depot. I applied again XXXX of 2023 and I fully believe that loan depot is deliberately dragging its feet on offering me resolutions. My mortgage is very low compared to the value of my home. I want to stay in my home and I want to find a mutually agreeable solution to do so. Loan depot has purposely made it so that I can no longer make payments online. My forbearance denial letter came in the mail with ONE day to spare to allow for an appeal. I want the appeal and have had two follow up phone calls in 30 days with no resolution. In the mean time I am suffering every moment waiting on a resolution to this. I have an FHA mortgage with a valid cause of divorce to allow for a forbearance.
|
| 08/31/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied for a mortgage with loan depot. I went ahead and filled out the necessary paperwork to apply for the loan. I made a specific request that I wanted a 30 year fixed loan. I gave him my credit card number for the appraisal fee. I noticed a 15 year arm loan on the application. I was upset and asked him about it. He said that I could get a better rate if I shorten the term and did n't lock on a rate. I told him I was very upset because he did n't do what I wanted and that I wanted to cancel the loan. His manager called me and apologized and tried to change my mind. I said, " no '' and that I wanted my appraisal money back. The manager said he would refund the appraisal money and apologized. That was in XXXX 2016, I have n't received my money back or received a response from the email I sent.
|
| 03/13/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2018, I contacted Loan Depot ( XXXX/XXXX XXXX ) to inquire about mortgage interest rates being offered. I informed the agent that I did not want an inquiry conducted that would show up on my credit report and was assured that it would not due to the fact that I had previously went through the process with another mortgage company. The agent instructed me that all mortgage inquiries conducted within a 45 day period would only count as one inquiry. After checking my credit report, I see that each inquiry related to mortgage loans is treated as a separate hard inquiry. There were a total of three hard inquiries within a 30 day span that had a negative impact on my credit score. I feel misled by this company and would like to have this inquiry removed from my credit report, if possible.
|
| 11/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I spoke with XXXX XXXX with Loan Depot on XX/XX/2019 to refinance our mortgage.
I was told we locked a 30year conventional loan at a 3.5 % interest rate with no points or origination fees.
When the 1st loan estimate came back there was not only a {$1500.00} origination fee there was {$4800.00} in points.
After contacting XXXX numerous times and several emails he replied by saying he was able to waive the {$4500.00} in points but not the origination fee. We then signed the second loan estimate and necessary paperwork agreeing that there would be no points and they couldnt waive the origination fee.
I have now received a 3rd loan estimate with {$3900.00} in points plus the {$1500.00} origination fee.
I left multiple messages with my contacts and also tried to contact their managers.
|
| 11/20/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
I have been working with Loan Depot for approximately six months applying for a loan modification. I have submitted two applications within that time. They have stalled and stalled claiming the need for documents that I have already sent them over and over. The latest now is that they have filed for foreclosure even while they are reviewing my last application. I have been served by the circuit court of XXXX XXXX with a hearing date set for XXXX. I have recently received a letter confirming that they were reviewing my application, so I am not understanding why they are moving along with foreclosure. I have been told several times that they would not move to foreclose as long as they were reviewing my application. Please help me in this in any way that you can. Thank you sincerely XXXX XXXX
|
| 05/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I have been working by phone with XXXX XXXX at loandepot.com to check rates and fees for a mortgage to refinance my home. In order to see the estimate, I was required to pay for a credit check for a charge of {$19.00} to a credit card. I used my debit card for the amount since I did not want a small charge on my credit card. XXXX assured me that the {$420.00} charge for an appraisal fee would not be charged until I spoke with him again, but he had me click on several places in their website to agree to continue with each step. I gave him my debit card number to pay the {$19.00} on XX/XX/XXXX and received an email receipt for that amount. On XX/XX/XXXX, without any further conversation, my debit card was charged {$420.00} as per " my agreement with XXXX XXXX '' as my intent to proceed.
|
| 04/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Total title fees charged for XXXX XXXX 's, Loan Depot 's affiliate third-party, services increased by {$300.00} over the amount provided in the loan estimate disclosure. The additional {$300.00} represents a 42.3 percent increase over the initial disclosed amount. There were no changes in to the loan terms XXXX loan amount, interest rate, term, down payment, nor cash to close XXXX. The increase is in violation of RESPA.
Title 12 Chapter X Part 1029 ( Regulation X ) requires that loan estimates be provided in good faith. Section 1026.19 ( e ) ( 3 ) ( ii ) details circumstances and limits for which charges for a third-party 's services or a recording fee can be increased. Because there were no " changes in circumstances '' the increase in fees is in violation of Federal regulation.
|
| 03/09/2020 |
Yes |
|
|
|
Web |
|
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I am filing a complaint against Loan Depot. The team we worked with came out of the XXXX XXXX XXXX , XXXX XXXX, XXXX, TX XXXX office.
In short, we recently performed a Refinance with Loan Depot. I work as a Branch Operations Manager in mortgage, so I am familiar with the TRID requirements. Loan Depot gave us a {$2500.00} Lender Credit that they attempted to take back.I have emails and multiple evidence of them lying in order to try to extort a {$2500.00} check, outside of closing. After we confronted them about their misconduct they have still not stopped and the branch continues to try to extort this amount from us. If we were not more experiecne in the field we might not have known. They used HUD and the FHA multiple times as an " excuse '' to attempt to lie and take the funds.
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| 11/19/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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Web |
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I have loan I applied for 60 days ago. i have a XXXX credit score and a DTI of 25 %. i wasnt hearing anything so i called in and was told my dti was too high. I have only one debt ( my mortgage ) and a XXXXk base. i left messages with several managers at Loandepot but i could not get a single call back. all i wanted is someone to explain how the DTI was being calculated but i could not get a single call back. i left voicemails and emails for the loan processor supervisor 3 times and emailed. the loan processor supervisor 's boss. the loan office and the loan officer 's supervisor. no one could be bothered to call me. the last time i spoke with XXXX XXXX she couldnt explain any steps she had taken and just repeatedly told me that i should be just grateful that she called me at all.
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| 07/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I started a refinance process with Loan Depot back in XX/XX/2020. The process was going well but then we got an appraisal which was from a company they selected and the appraisal come back really bad. They had the wrong square footage from my property, missing about 500 sq/ft. Did not disclose all the work we have done in our house or anything.
Covid came to play and the process got totally derailed where they couldn't move forward because of the appraisal. They said they would be able to get another one since the first one was not reliable. Months have passed and they can't move forward OR want to refund the appraisal money so I can shop somewhere else.
We got a recent appraisal from another company and that one is realistic so we are currently working with another company.
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| 03/07/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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Hi I was contacted by a loan officer at Loan Depot named XXXX and he's a XXXX. He tried very hard to get me into a 10 ARM even though I said that was not what I wanted. When I pressed him that I wanted a 30-year fixed he said "great news, I can put you in a 30 year fixed that's "only" $XXXX more than the payment you have on your loan with 27 years left. And I wasn't taking money out! The closing cost was XXXX but great news he'll knock XXXX off and roll it into the loan! So he wanted me to pay $XXXX/month higher and do so for 3 extra years. He called me again today. That's how I got his name. He's scum. Mr. XXXX (XXXX) email address is XXXX. I'm obviously not going to do business with him or his company. I just want people to know that this guy sounds like a XXXX.
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| 07/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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During the Covid Pandemic period, I was offered a Covid Forbearance plan by LoanDepot. The started XX/XX/XXXX to XX/XX/XXXX. No payments but I had the option at the end of the period to repay the arrears in full in XX/XX/XXXX or Modification plan and arrears will be added to the balance. I accepted the Modification plan in XXXX and made some payments towards the arrears. They stated that no delinquency or late payments would be reported to the 3 credit bureaus. The put me on a trial period plan where I make 4 straight payments then I will have a regular payment plan. I have done everything that was asked of me, and it can be verified. This morning, XX/XX/XXXX, I received alerts from the 3 credit bureaus that I had 120 days late and it dropped my credit scores XXXX points!!!!
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| 06/18/2018 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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XX/XX/XXXX my bankruptcy was discharged after which Loan Depot quit sending me monthly statements even though I did not include my mortgage in the bankruptcy.
XX/XX/XXXX, I emailed Loan Depot asking them why they quit sending me statements. No reply.
XX/XX/XXXX wrote a letter after I talked to one of their agents who told me to email XXXX and include a copy of my Bankruptcy Discharge which I did. No reply.
XX/XX/XXXX emailed XXXX with same question and no reply.
XX/XX/XXXX called twice and the second time an agent told me to email again requesting that my statements be mailed. Of course no reply.
I have been mailing my monthly statements even though no statement received to a special address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, NJ XXXX
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| 05/02/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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|
Web |
Older American, Servicemember |
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I tried numerous time to have two hard inquiries not authorized. One is with XXXX XXXX credit card offer sent in the mail. I already have a XXXX XXXX credit card but they offered an upgrade that I did not get They pulled my report without me being told. This was XX/XX/XXXX.
The second involves Loan Depot pulling report when their online add for mortgage rates said " no need to pull credit ". This was XX/XX/XXXX.
After many phone calls to credit reporting companies [ you can't dispute online ] they told me to contact companies directly Guess what?, most popular response was " I will have to transfer you " with no results. If by chance I did not see something in the fine print, I can not even get a response to that.
After more than 6 hours today XX/XX/XXXX I have had it.
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| 11/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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MTH Mortgage Company is owned by XXXX XXXX. I was purchasing a new home, and was told that I qualify without selling my current home as I could take money from our XXXX. Turns out that the XXXX is a non-qualified plan that does not allow withdrawals or loans until you are separated from the company. The mortgage company approved us having 3 mortgages ( we have a rental in CA ). Not sure how, unless they do not want us to eat or pay any utilities. They have retained EM plus options and upgrades monies in the amount of {$22000.00}. We understand that they need to keep the earnest money deposit, however even a partial refund of the options and upgrades would go a long way. The loan company was well aware that we could not get into this house unless we sold our current home.
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| 08/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
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|
Web |
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I closed on my mortgage loan on XXXX/XXXX/2016. My rescission period ended on XXXX/XXXX/2016. My funds were n't disbursed until XXXX/XXXX/2016.
LoanDepot would not return any of my calls during that period. My escrow account changed and it took them that long to figure it out.
They made me get updated payoffs before the closing and did n't use the updated payoffs at closing. Now on XXXX/XXXX/2016 I am getting phone calls from my accounts. They are all charging late fees and interest. I am very dissatisfied with the service I received and feel that LoanDepot should cover ALL the late interest and late fees. The loan closed on XXXX/XXXX/2016 and should have disbursed on XXXX/XXXX/2016. All of our accounts should have been paid off by XXXX/XXXX/2016, even with mail time.
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| 12/28/2022 |
Yes |
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- Trouble during payment process
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Web |
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I am writing to file a complaint with you about my mortgage lender ( loan depot ). They raised us almost {$600.00} a month for our FHA loan due to the fact that their companies merged and the new company wants 2 months in escrow. Weve had the mortgage for XXXX years now and this has never happened until they merged. We got the news right before the holidays. Ive requested to not have escrow but due to my loan I have to have it. Ive also asked to cut it up in lower payments and still nothing. We can barely afford our mortgage now never mind raising it even more. This is completely unethical and unwarranted especially with a government loan.We cant even get our person back on the phone again from them and have left numerous messages. Can someone please help. Thank you.
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| 08/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I reached out to Loan Depot in early XX/XX/XXXXabout going on a Forbearance plan due to Covid-19. I was approved, and as you can see from the documentation, the forbearance plan was to begin on XX/XX/XXXX. However, the company still processed an automatic withdrawal from my bank account in XX/XX/XXXXfor my mortgage payment, despite the fact I was on a forbearance plan. I reached out to Loan Depot and was told nothing can be done, which I feel is unfair and against the point of the forbearance plan. Please note that the date on the attached letter from Loan Depot is NOT the date I contacted Loan Depot about needing a forbearance plan. If they knew there was no way to cancel the payment their system processes, they should have began the forbearance plan in XX/XX/XXXX.
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| 02/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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|
Web |
Older American |
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On XXXX I sent Loan Depot my Ca.Fair Plan and XXXX home owner insurance polices to be included in my escrow account which they received .At closing I believed this to be included in my monthly mortgage payment of $ XXXX paying mortgage one month I received bill from Ca Fair Plan for {$1700.00} which I had to pay or it would expire, contacted Loan Depot, no response .I am now stuck paying an extra {$140.00} per month because of Loan Depots incompetence. I believed I should be compensated for there mistake. This seems unethical that I should be stuck paying because of there oversite .They had all documents ( I just checked ) and failed to add to escrow account.Yes there service was very poor throughout whole process but my main problem is I'm paying for their mistake
|
| 04/18/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
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the company, " XXXX XXXX '' first contacted me saying that my mortgage loan was transferred to them and that they were a 'loan servicing ' company. I even had occasion to speak to one of their supervisors (? ) early on and she never disclosed that they were a collection agency. They never would ( or could ) tell me why the loan was transferred. [ i had known from the outset that there never was a loan. ] several weeks later I get correspondence from XXXX XXXX, with the verbiage, XXXX XXXX is a debt collection agency.
I have repeatedly requested they stop contacting and harassing me, but yet they continue with mailing and robotic calls nearly daily.
I want the CFPB to point me to properly file not a complaint but a claim against XXXX XXXX the XXXX of the monster.
|
| 08/22/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I was contacted by XXXX XXXX XXXX/XXXX License ID XXXX of loan Depot to apply for a refinance. I was told to pay the appraisal fee on a credit card and I would receive it back at closing or in the event they were unable to provide me with a loan. I submitted all my Social Security XXXX documents as well as my court ordered child support income documents, bank statements, and requested forms. They kept coming back requesting more information which I would send. I have been going through this for a couple of months. My Account Manager XXXX XXXX informed me that underwriting had suspended my application pending decline because they were n't adequately able to verify/qualify the income needed for approval. I have not received the refinance or the appraisal fee refund.
|
| 10/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Private mortgage insurance (PMI)
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|
Web |
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With Loan Depot, I had set up automatic payment and these payments were working. Then randomly they stopped doing automatic payments without notice. I missed two payments as a result. Once I realized I got current immediately and re-set up the auto payment.
Once I got below 80 % loan to value, my PMI should have stopped, but they refused to stop it due to the loan payment issue.
I had a literally perfect credit score, had mortgages since I was XXXX without missing a single payment or being late. Thats over 24 years of solid never missing payments and now they required me to pay more PMI.
Its a total cost of {$270.00}, like them to refund this or else I will take them to court, but would like assistance pushing them to do the right thing and avoid court.
|
| 11/22/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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|
Web |
|
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Completed refinance with I Mortgage Company from previous lender XXXX XXXX. Loan closed early XXXX. My first payment due date was XXXX/XXXX/2016. I 've made both XXXX and XXXX payments and have statements from IMortgage as both cleared with my bank ( XXXX/XXXX/16 ) and XXXX/XXXX/2016. Receiving notices and threatening phone calls from IMortgage that they have n't received payments. I have spoken with them twice and they state it takes up to 60 days for " their system to update ''?? Just received another statement from them asking me to pay for XXXX and XXXX as well as upcoming XXXX payment. Again both payments have been made and I have Loan Statements from IMortgage. They requested and I sent to their Research department information with supporting documents.
|
| 10/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Incorrect information on your report
- Information is incorrect
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|
Web |
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Im a HUD homeowner located in XXXX, LA. I took a forbearance based on the " CARES act '' passed by Congress last year in XXXX. However, my mortgage company, Loan Depot, has put negative items on my credit report, which have caused my credit score to drop over 100 pts. I asked for my payments to be put at the end of my loan, and resume my payments on a regular schedule, but my mortgager refused, and gave me a loan modification instead. Loan Depot wanted me to sign documents, which sells my loan to another financial institution and my first payment with the new mortgage company is not due till XX/XX/XXXX. However, Loan Depot reported me as having a late payment in XX/XX/XXXX, even though I was still under forbearance. I am being treated unfairly and need help.
|
| 12/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I closed 2 loans with LoanDepot. Not only were these repeatedly delayed which cost me time and money, they were completed months after promised.
Now I was notified that despite funds being put into escrow to pay my hazard insurance premiums, the hazard insurance premiums have not been paid. It is more than 30 days past closing. I have had to go out of pocket again to pay these insurance premiums so that coverage was not cancelled.
It took over 2 hours on the phone after calls and messages through their online portal. I was told that a ticket to research the problem will take 3 business days and that there is no one to speak with to pay the hazard insurance premium.
The agent I spoke with said he spends ALL DAY dealing with complaints just like mine.
|
| 04/10/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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On XX/XX/XXXX I received a call from a representative at Loan Depot, name XXXX XXXX telephone number ( XXXX ) XXXX, who stated they had received a notification I was looking to refi. I stated I was looking into my options. Over the phone the rep advised me what Loan Depot could offer.
We spoke for about 45 mins, she presented me my options, and based on those options, I advised I would not be moving forward. She continued to try to push me and I advised again I was not interested and to please not submit my application.
Then on XX/XX/XXXX at XXXX I received an email stating the opposite. The representative did in fact submit my application, without my permission, and did in fact open a customer refinance profile without my husbands and/or my consent.
|
| 03/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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I was in process of refinancing my mortgage with Loan Depot which started XX/XX/2020.
Within a month, I did not hear back from Loan Depot on the status of my loan. I got a document which I am attaching illustrating that my rate was locked and my loan application was in underwriting and close to completion.
I did hear anything back for one month and I was informed that my loan officer was on leave and my application was not transferred properly. Hence my rate expired which caused my rate to 2.5 % to disappear. The rates have now increased.
Given that I provided all the paperwork in a timely matter and an existing customer for another home, I would like my terms of 2.5 % at 30 year to be honored as per my signed agreement. ( attaching for reference )
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| 08/05/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
My husband and I were trying to get a mortgage loan XX/XX/2020 through Loan Depot lending. We were told that my husband qualified for a FHA loan due to his credit score of XXXX. My score was a XXXX but I didn't qualify because I had late payments within a 12mo. Period. We were told to find a house pay {$500.00} Earnest pay, {$420.00} inspection fee and {$220.00} Appraisal fees. We did all that and when it was time to close we were told that the closing cost would be {$6000.00}. We saved the money and a couple of days before closing we needed to show proof of two times that amount BEFORE they could submit the application to the underwriters. We are now out of all this money and was told we can't be refunded due to the fact that we canceled our contract.
|
| 02/08/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was seeking to refinance my home. I started working with XXXX company ( Loan Depot ) in CA. they ordered an appraisal which I paid for. just as the appraisal came in I was offered a much better deal by another financial service. I and the new financial company asked Loan Depot to transfer the appraisal. they are refusing saying they do n't do that. I paid for it. In addition they contacted my insurance carrier and informed them they would be servicing the loan even though I have informed that I no longer wished to proceed with their offer. I understand they are upset at losing my business but do n't I own the appraisal. just because they " would not accept another appraisal '' does not mean that it is legal or ethical to deny transfer. Please advise.
|
| 12/09/2021 |
Yes |
|
|
|
Web |
Servicemember |
|
I have file two previous complaints with Loan depot for a lien this missed 3 times and predatory lending. Both previous complaints have been closed with a letter from XXXX XXXX stating they would assist with the lien ; they also sent an authorization form which I returned. The form was sent to XXXX XXXX XXXX, which to this day I have not heard from anyone, especially my point of contact XXXX XXXX.
I have reached out to XXXX XXXX and left voicemails, and have not received a phone call or an email. It is apparent they are closing out complaints and not doing their part and just sweeping it under the rug.
Furtheremore they have not even addressed the predatory lending allegations. I will attached the letter and pertinent documents to this complaint
|
| 12/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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On XX/XX/XXXX we paid our loan in full with a wire transfer. We received an escrow review from Loan Depot indicating we were owed {$6800.00} for combined overpayment and escrow balance. As of XX/XX/XXXX ( 21 business days and 31 calendar days after payoff ) we have not received the funds and have been told that we will need to wait a minimum of 45 days before anything can be done to address the escrow account balance. Further, we have been told that the monies can only be sent by check and that electronic transfer of the funds is not something they will do. I have called once per day on XX/XX/XXXX, XXXX, XXXX and XXXX. I have been told various dates that funds were mailed or that the funds were pending release, but couldn't say why there was a hold.
|
| 12/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
I refnanced on a loan that took more than 3 months to close. My cash back to the borrower has not been received. I have received no fund, my creditors have not received the payouts and there has been no feedback from the settlement company.
The loan closed on XX/XX/XXXX with LoanDepot.com The Disbursement date was XX/XX/XXXX.
Load Depot was fully funded on XX/XX/XXXX. ( Interesting that LoanDepot received their funds on time ) It is XX/XX/XXXX - Past 48 hours and still no funds to me or my creditors. Loan Depot says it is up to the Settlement company to send the money. The settlement company is unresponsive and you can't even leave them a message on their phone. I e-mauiled them with no response. I even sent the CFO of Loan Depot a XXXX message.
|
| 12/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
I was recently taking to several lenders about several options regarding a cash out refinance, land loan, and Heloc.
Loan Depot called me several times due to an alert they received from lending tree and I finally answered. I had an informative conversation with a Loan Depot representative just gathering information to make the best decision possible for myself.
It wasn't until some time later when I received a loan packet from Loan Depot and XXXX XXXX that I realized that he had run a hard credit report on me and ILLEGALLY pulled my credit without my consent causing me a hit and a loss of points.
I would like to know my next steps to make this right. I have very good credit and work hard to keep it that way and what happened is unacceptable.
|
| 10/14/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Applied to refinance a conventional loan to va loan. When locking in the rate I had to pay an appraisal fee of {$490.00} and a credit report fee of {$21.00}. A few days later the loan was cancelled due to a 6 months seasoning requirement on the current loan to refinance to a va loan. I even asked the loan officer multiple times to make sure it could be done as other banks had told me similar. Loan officer could see all this information from the initial credit report but still told me loandepot would be able to do it. After a few weeks I finally got an email stating that only the {$490.00} appraisal would be refunded. Loan officer said credit report fee would not be refunded even though the cancellation of the loan was due to their incompetence.
|
| 01/07/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I have a VA Mortgage loan with Loan Depot. I reinfinaced with them in XXXX of 2020. I sent in a payment of XXXX through my bank, XXXX, on XX/XX/2020. I received an email from Loan Depot it was received on XX/XX/2020. However, it was never applied to my loan. I also sent in another payment in XXXX which was applied to my loan and balance, but the first was was not.
I have called loan depot over 8 timesand sent over 5 secured messages to them about the situation. No one can tell me how to get this fixed or apply my payment they have to my loan. I also faxed in proof of payment from XXXX on XX/XX/2020. I have not heard anything back. I want them to respond and apply payment.
Loan is XXXX. My name is XXXX XXXX. It is a VA loan through Loan Depot
|
| 04/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My mortgage company " loanDepot '', which collects monthly escrow for my property tax payment was supposed to make the property tax payment on XXXX XXXX, 2016 to XXXX XXXX Treasurer. They did not make the payment. I had called them twice and was told that they will make the payment prior to them transferring the servicing of my mortgage to another company on XXXX XXXX, 2016. Instead " loanDepot '' transferred my escrow balance to the new company ( XXXX XXXX ) on XXXX XXXX, 2016. I called the new company and they said they will put a note to pay this property tax bill which becomes delinquent after XXXX XXXX, 2016. I checked the XXXX Treasurer website today ( XXXX XXXX ) and my property tax payment still has not been made. That is 5 days away.
|
| 07/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was told by lonedepot XXXX XXXX Licensed Lending Officer NMLS # : XXXX, the total closing cost is around {$3000.00}. After they put different things including that I purchased points and origination fee of 2.8 %, which is to inflate the closing cost .it is outrageous to trick your customers in such manner, and make them sign documents. And they also did the same thing to my other friend who I referred.
And I believe it deceptive and illegal to, charger my credit card for more than {$500.00}, run credit history, and to access my information by giving me a misleading information.
Because of this my credit run has been affected. I want them to fix that.
They recorded they conversation we had. That will proff what they do their customers!!
|
| 01/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have called several times, my family friend who is a realtor, and retired loan XXXX has called and email.
When you call them to start the process to remove the XXXXXXXX of the mortgage, they refuse to help and to you to send a email and refuse to help.
They tell you the process could take up to 30 days.
We started this process in middle of XX/XX/XXXX, and sent a email on XXXX XX/XX/XXXX and XX/XX/XXXX, they responded on XX/XX/XXXX taking about the 30 days again, we responded on XX/XX/XXXX and still no answer.
This process is going on 2 months, with NO PHONE CALL, NO BPO, TO REMOVE MY XXXX ON MY HOME.
My mortgage balance is less than $ XXXX, and the homes in my area are valued around XXXX.
see attached email thread and cma sent.
|
| 11/18/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
I made my mortgage payment over the phone with automated system and authorize them to charge withdrawal from my bank {$1700.00} for the month of XXXX but when i checked my bank statement they had withdrawal more than the amount i authorized which was {$1700.00}. By them doing this it put me on overdrawn on my account which i was then charge a {$30.00} courtesy fee. I called they said they were going to refund me the amount and i would get a call from someone to verify this but i never received a call. I called them today again and they say they no where in my account does it say i 'm getting refunded. This is not the only time i had to pay extra money because of them last year i had to pay penalty fees on the tax payment they did n't make.
|
| 08/15/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Loan Depot lured me with very good rates, " locked me in '' on good refi rates for my home and my rental property and then requested supplemental information repeatedly all under the guise of XXXX and XXXX requirements. I turned all their info requests around within 2 business days. Their last info request questioned my " ownership '' of a rental apartment I had rented from XX/XX/XXXX to XX/XX/XXXX and my " ownership '' of the building that houses my former employer, XXXX! These kinds of questions had gone on for about 3 months and then, when they finally approved both refis, they indicated that the rates had gone up. It was a classic bait and switch. I declined their revised rate offer, but they should not be allowed to do this to others.
|
| 01/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
XX/XX/2019 Loan Depot - With an approved / signed Loan Estimate with Loan Depot, a last minute change made to the closing documents that was not communicated to the borrower when closing documents were signed an hour later resulted in the borrower losing approximately 9,000.00. This error was not discovered until after the three-day grace period and Loan Depot is not willing to work with the borrower to resolve the issue. There is an ethical issue when a significant financial change last minute to closing papers are not communicated to the borrower, making this over-sight seem an intentional act when the borrower would not have moved forward with the loan - especially when Loan Depot has stated in writing this was an error on their part.
|
| 03/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
My wife and I are looking at buying a home in North Carolina and our real estate broker recommended we be pre-approved. We secured a pre-approval with XXXX, with which we have XXXX year history with and it included running our credit report. We asked for an appointment with a builder in NC called XXXX XXXX. Their salesperson XXXX XXXX required us to use their mortgage company, MTH and emailed a link. She stated in an email that we would be REQUIRED to be approved by their mortgage company before going under contract. My wife and I have over XXXX credit scores and a long history of loans and deposits with XXXX and do not want to be forced to use a builder 's mortgage company. I have an email chain documenting the demand from the builder.
|
| 11/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Loan depot free refinance guarantee. They Guarantee no lender fees if you use them again in the future to refinance your original loan with them. Upon speaking with them about the free lender fees I was told we saved you enough money so we will not be offering you free lender fees. The gentlemen I spoke with was on a recorded line when he stated that. No where does it mention if they save me money lender fees will need to be paid. On multiple occasions I received different explanations on why I would not receive the credit. I wouldn't have even used loan depot if this was the case, they kept delaying a response i had so much time invested i had no choice but to move forward. I have plenty of correspondences from loandepot on the matter.
|
| 10/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I received a bill from XXXX XXXX for my homeowner insurance on XXXX XXXX. The bill wa overdue since XXXX XXXX. This should have been paid by Loan Depot out of escrow account, I just did a refi, account XXXX. I called loan servicing and the gentleman said I should go ahead and pay it since I was without coverage, submit the receipt and they would reimburse me. I paid the {$700.00} bill and submitted the receipt. Then a XXXX XXXX said I needed to submit the original bill and declarations page from XXXX XXXX, they would pay XXXX XXXX and XXXX XXXX would reimburse me. I said that the issue was between Loan Depot and XXXX XXXX and I had already gone above and beyond. They refuse to reimburse me and I assume we will play this game every year.
|
| 08/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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On XX/XX/2020 I telephoned ( XXXX ) Loan Deport, a mortgage company at approximately XXXX XXXX. I was asking about a refinance on my home. A lady answered and identified herself as XXXX. She further advised that this was a recorded line. I asked to not be recorded. XXXX replied that there was nothing she could and that I would be recorded. I explained that California was a two party consent state for recording via telephone. She again said there was nothing she could do. I asked if it was a requirement for me to give up my right to not be recorded in order to apply for a mortgage from Loan Depot. XXXX replied yes. This is clear discrimination. According to XXXX, if I dont consent to being recorded, I cant get a mortgage from Loan Depot.
|
| 12/28/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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|
Web |
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Took mortgage from LoanDepot XXXX XXXX XXXX : XXXX ). Made first payment on XXXX, 2016. Then got the letter that the mortgage account was sold to XXXX XXXX XXXX XXXX : XXXX ). When I called LoanDepot, they said they wired the first payment amount to XXXX Bank after a month XXXX XXXX XXXX ). Contacted the XXXX Bank and they say they have n't received the amount. XXXX Bank issues another notification to me that I still have to pay the amount.
Highly frustrated with both LoanDepot and XXXX Bank transactions. Both parties say they completed the transaction properly. Not sure where the issue is but being a customer I had to pay XXXX loan payments in one month and also could n't get the benefit of paying off a payment before 2016 yearend.
|
| 11/04/2018 |
Yes |
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|
|
Web |
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Hello XXXX, I purchased my home in XX/XX/2015. When I purchased my home the taxes was {$1700.00}. In less than 3 years my property taxes nearly tripled to {$7500.00} per year. Im not sure if the sellers were senior citizens who were entitled to a senior discount or in the military and receiving 70 % or greater discount that resulted in very low taxes. The sellers were not at closing, so I never met them.
I was never informed by my mortgage loan originator ( Loan Depot ) who the sellers were. I only knew that the property was in trust. I later learned that the property taxes are based on 2 % -2.5 % of the sales price which was $ XXXX. I would like to file a complaint as a result of my property taxes tripling in just 3 short years.
|
| 02/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am a Fraud Victim and someone stole my Identity many years ago. I never signed any documents nor have I spoke to anybody from Loan Depot and nor did I give them permission to touch my credit report. I am demanding Justice be done and they clear my name from any wrong doings of requesting a LOAN. I have not given LOAN DEPOT OR XXXX Permission verbally or electronically or written permission to touch my credit or request a loan. I demand they contact all three credit agencies and remove this credit pull from my account. I also want a letter of deletion sent to me for proof of records If this is not done within the 30 day time frame I will contact a lawyer for damages for pulling my credit and damaging my credit.
Thank You, XXXX
|
| 05/15/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Received unwanted marketing or advertising
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|
Web |
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|
This company calls my cell phone incessantly seeking personal information. I have never sought this company 's services ; I have no idea why they keep calling me like a stalker. Calls start at XXXX XXXX. ( note, I live in Arizona but have a cell number with a different area code ) and are received multiple times a day. In addition to numerous voicemails, I also receive texts. I am a licensed attorney and am aware of my rights under federal and state law. I have saved all evidence in order to pursue a TCPA or other consumer rights action against LoanDepot. I will likely file suit and seek to certify a class action because I anticipate that LoanDepot harasses others as well. I want calls, texts, and voicemails to stop immediately.
|
| 11/04/2022 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
I have a mortgage loan with LoanDepot. I signed up for paperless service and I access bills and other information from my loan depot account.
Loan depot 1 ) Changed their account service system, which requires creating a new account AND 2 ) Changed the loan number on my loan. Now, I can't access my account to find out my new loan number nor can I create a new account because I do not have my new loan number.
I have tried contacting the loan depot phone number, but once again, I can not get through the automated system because I do not have my loan number, which is required to be entered prior to speaking to a human being.
I need to make sure that my payments are going and that taxes insurance etc are being paid correctly.
|
| 07/09/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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Loan Depot - The Loan officer pressured me to provide PII ( Personally Identifiable Information ) and asked me for money through XXXX. She ran my credit XX/XX/2021 ( hard inquiry ) after I gave her the appropriate information about my cash-out refinance. 3 business days later XX/XX/2021 I had to call her and she acted like she didn't know me at first but found my information. She said since " I didn't respond '' the loan was denied and she had to get it re-instanted. Anyways she ghosted me and all I demanded was a Loan Estimate as she should provide. No she has refused providing me the Loan Estimate while demanding PII and money from me. This is PREDATORY LENDING.
XXXX XXXX Licensed Lending Officer - Loan Depot NMLS # XXXX
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| 11/20/2018 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
XXXX XXXX bought my VA mortgage, they removed the valid tax ID. by not escrowing the taxes properly, This recognized by state and county Maine tax office. This was cleared up at XXXX XXXX, I was charged supplementary taxes, they were paid. This was apparently cleared up, I refinanced through loan depot and they did not recognize the correction. My municipal tax office has never corrected the tax obligation, since the start, they have hidden covered up the fraud, They reduced the value of my property, ruined my credit, They have ignored state and county findings.
XXXX XXXX town manager has been there for 40 years, He is the tax collector, treasurer, ombudsman, he has charge of the archives and access to {$5.00}, XXXX. daily.
|
| 09/09/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I just received a call today, XXXX, from someone claiming to be from XXXX, when spefically asked if with government XXXX, the gentleman said yes. The agent proceeded to tell me as part of XXXX his job was to let people know they are entitled to savings due to the type of loan that I had.I was told I did n't need to agree to anything at the moment and just to hear the cost savings. The agent proceeded to connect me to a 'Specialist ' while he remained on the line. I heard a recording say Loan Depot before the 'specialist ' got on the line and asked the agent who was Loan Depot as he said XXXX XXXX The line was abruptly disconnected at this point. Please make consumers aware loan companies are claiming to be federal agencies.
|
| 04/09/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Loan depot has a email page with a STREAM LINE refinance they offer which are not existing.
My credit report was pulled by deception.
I was asked when my house was purchased XX/XX/XXXX.
Agent XXXX stated he needed to run my credit report to verify qualification.
Once pulled I was not eligible because my loan didnt originate before XX/XX/XXXX.
This was known before by asking the purchase date of the home.
I was given a horrible ARM offer when I was looking to STREAM line my XXXX XXXX property or go into a VA.
This I see as deceptive and corrupt practices to obtain the most money off of the client for the company the agent works for ... most likely based on commission and bonuses Im sure.
Thank you, XXXX XXXX
|
| 12/15/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have been working with XXXX XXXX - XXXX XXXX- and he has stopped returning my calls and emails. So I decided to pursue financing with another mortgage company and we have all been trying to get XXXX to release my case number so the new mortgage company can move my file along and he will not comply. He said he released it weeks ago and it's up to FHA to complete. I have contacted FHA and they said it is still in XXXX 's name ( Loan Depot ) and when I told him that he said I don't care, there is nothing more I can do. He is preventing me from bettering myself financially and holding my Case number XXXX and not complying with anyone 's request. He's been very XXXX and XXXX and has XXXX disregard to help me as a consumer.
|
| 08/24/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Loan Depot, who has 3 of my mortgages, estimated costs for me to purchase a new home in XXXX XXXX, UT. When the home appraised for lower, the Loan officer called and said we would have to lower the Lon amount. He didnt mention and I didnt find out until the day of closing, that the lower loan amount meant I would be paying points ( XXXX ) to buy down the interest rate or that any discounts I was originally quoted would disappear. The loan officer wondered why no one had called to tell me this. He said his boss should have called. The loan cost me approximately an additional {$3000.00}. I was also told by the loan officer that someone would call me to discuss. No one ever did and I was held hostage the day of closing.
|
| 03/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
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I had a home mortgage with Loan Depot which I paid off in XX/XX/XXXX. At that time I had an impound account with balance approximately {$15000.00}. As of XX/XX/XXXX I have not received that amount refunded to me. I have made numerous phone calls, spending hours on hold and on the line with Loan Depot. They have acknowledged I have not received the refund, but after repeatedly assuring me a check would be mailed, none has been received. They also struggle to find my loan in the system every time I call because it's been paid off. I've been told I need to speak with the Purged Loans department since it's been paid off, but have been unable to reach them. I've been told that department " doesn't answer their phones. ''
|
| 12/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I closed on a refinanced mortgage with Loan Depot where the cash to close was not correct due to the amount owed on my existing loan didn't match what they had on their paperwork. This mismatch was due to the fact that I made a payment on my existing loan in between the time the paperwork was created. When I brought this up I was told that I would be refunded any differences between what my closing costs where and what I actually owed on the house. After the closing the closing costs + what I owed on the house + what I was refunded - what I was owed on the house do not match up. From my calculations I am still owed approximately {$940.00}. I have reached out several times to Loan Depot and they refuse to talk to me.
|
| 09/28/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I applied to LOAN DEPOT in California for a cash out refinance. I submitted all of the documents that were requested including social security numbers and credit checks. They proceeded on that basis. They went on to charge me {$370.00} for an appraisal. They offered a loan that subsequently they could not make work. It was an ARM that that subsequently went up in interest beyond my capability. I went to another lender and requested that LOAN DEPOT transfer my appraisal to the other lender. LOAN DEPOT has refused to transfer the appraisal. LOAN DEPOT tells me that it is not an FHA or VA loan and they are not required to transfer. I am left with no other alternative than to request a new appraisal from my new lender.
|
| 06/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Dear Sir/Madam Loan Depot, account # XXXX I filed a dispute with all three-credit bureaus, XXXX XXXX XXXX and XXXX on XX/XX/2020, all three bureau said the debt was verified by the original creditor. However, I sent a certified letter with a return receipt asking the original creditor Loan Depot to investigate the account listed above. I did not receive a response. I have attached a copy of letter I sent to Loan Depot, copy of my credit report from all three bureaus showing the inaccuracies which is circled on all credit three reports and copy of the return receipt. How can this account be verified when each credit bureau is reporting this account differently? Thanks for your time and consideration in this matter.
|
| 10/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am writing to express my ongoing concern about incorrect late payment entries on my credit report. Despite multiple requests for resolution, this matter remains unaddressed. It is essential to emphasize that these late payment entries are inaccurately documented, and I have provided substantial evidence verifying my consistent and timely payments to LOANDEPOTXXXX LLC XXXX. Despite my prior efforts to rectify this issue and the supporting documentation I have submitted, the erroneous late payment entries persist on my credit report. I kindly request that you take the necessary actions to rectify and remove these inaccurate late payment entries from my credit report. Please ensure that this account is corrected.
|
| 03/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
Servicemember |
|
Loan Depot was my mortgage provider. I had my payments set up on auto pay through my bank. Loan Depot informed me that I did not make my XX/XX/2022 payment, however, the funds were showing they were removed from my account. I was is in constant contact with Loan Depot including sending them multiple emails documenting the removal of funds. Apparently they failed to cash the check and the funds were restored to my account. I sent them the payment that day through an automated draft directly from my account. Loan depot then proceeded to report a late mortgage payment to my credit report. I have never missed a mortgage payment in my life. I rarely spoke to the same person twice and the customer service was horrible.
|
| 05/21/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
In XX/XX/2018 me and my wife realized our dream of owning a house. We utilized our VA loan both being Veterans. Loandepot.com was what our realestate agent used to procure our loan. However if I would have known I was going to be subsequently harassed with refinance offers from business such as XXXX XXXX XXXX stating that I have some hidden benefit that I am not using. This is a total lie they are trying to get us to refinance which is going upside down on a mortgage payment. I have contacted them numerous times to stop sending me these ads. I feel bad because they are likely to get someone less educated tricking them into financial destitution. This is not right. They should not be allowed to prey on homeowners.
|
| 09/22/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am writing to convey my ongoing concern regarding erroneous late payment entries on my credit report. Despite multiple requests for resolution, this issue remains uncorrected. I want to stress that these late payment entries are inaccurately recorded, and I have provided substantial evidence confirming my consistent and timely payments to LOANDEPO.CO XXXX. Despite my previous attempts to rectify this matter and the supporting documentation I have submitted, the incorrect late payment entries continue to appear on my credit report. I kindly request that you take the necessary steps to rectify and remove these inaccurate late payment entries from my credit report. Please ensure that these accounts are corrected.
|
| 06/16/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Loan Depot Mortgage Co.
My mortgage co. has made a serious mistakeerror on allocating my withholdings for my escrow account to pay my property taxes. And now Loan Depot is asking for approximately {$5000.00} in backpay for their negligence 's. Shortly On my refinancing closing date I had called the mortgage co. ( 3 ) different times speaking with three different representatives. With concerns on my escrow account for taxes, which I specifically asked that these calls would be noted in my account. I was assured by all three reps. that my escrow account was correct. And now the mortgage XXXX is expecting a substantial amount of money from me. And therefore, I hold Loan Depot accountable for this financial burden.
|
| 01/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
I recently refinanced my home. I paid for the appraisal out of pocket ( please see the attached receipt ). LoanDepot reimbursed me by increasing Lender Credit, as they promised.
However, I was charged a {$490.00} appraisal fee at closing ( please see the closing statement attached ).
My family has brought up this issue with the loan officer XXXX XXXX and his supervisor XXXX XXXX on XX/XX/XXXX. They have denied charging me an appraisal fee at closing. They have stopped responding after XX/XX/XXXX. Emails to them on XX/XX/XXXX and XX/XX/XXXX have not been returned.
My family has asked the Escrow Officer XXXX XXXX whether or not I was charged a {$490.00} appraisal fee at closing. She has confirmed that I was.
|
| 10/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
After several months of waiting, Loandepot.com sent us closing documents, which we largely e-signed the first time on XXXX XXXX, with a notary to show up that day for some original signatures. They never showed up. The next day, I was contacted by a notary, and set a time to sign, but was later contacted to postpone because the notary did not receive the closing documents. This continued to happen until we signed on XXXX XXXX. The loan was to fund by XXXX XXXX and I received a confirmation from Loandepot.com that it would. I write daily and the loan remains unfunded as of close of business today, XXXX XXXX. I now have a mortgage payment past due to my original lender, and apparently we have one to Loandepot.com.
|
| 05/29/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
Last year my husband and I bought a house. The loan was done through XXXX. When did applied for the FHA loan we were told by the loan officer XXXX XXXX, that we qualified for a Mortgage Credit Certificate based on being a first time home buyer, credit income and income requirements. A year later as we are doing our taxes we realized we never received the MCC certificate. Later after investigation we find out the loan officer never processed the MCC application with the loan. Therefore, now every year we file we can not claim that tax credit which is 20 % of your annual mortgage interest will be a direct federal tax credit, resulting in a dollar-for-dollar reduction of your annual federal income tax liability.
|
| 08/13/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my mortgage in XXXX of XXXX with LoanDepot. My mortgage is escrowed. They have collected over {$22000.00} from me for escrow and have not paid my home taxes.
I have been trying since XXXX of XXXX to resolve this. I was told in XX/XX/XXXX taxes were paid however they have not been.
I started emailing and calling again in XXXX of XXXX with no resolution.
LoanDepot tried telling me I was not on the deed however that is inaccurate information and I have provided them another copy of the deed as I am the only person on the mortgage.
With the late fees the tax balance is now {$10000.00}.
I have talked to multiple people, and have received emails as well however the taxes have still not been paid.
|
| 06/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I refinanced my two homes with Loan Depot in XX/XX/2020. Both loans were to have first payment due dates of XX/XX/2020. Two weeks ago I received billing statements with a first payment due date of XX/XX/2020, as expected, and a second statement with a due date of XX/XX/2020, which I didn't expect. I called and emailed my Lending Officer, XXXX XXXX, and informed him and his boss XXXX XXXX of the statements I received. They responded that they were sorry, there had been a mistake as both first payment dates were supposed to be XX/XX/XXXX. They also said there was nothing they could do to correct the problem, I would either need to pay {$2200.00} now or {$1100.00} to delay the payment until XX/XX/XXXX.
|
| 09/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
On XX/XX/XXXX I started a refinance with Loan Depot ( XXXX XXXX ) and was given a quote and he asked for money upfront for appraisal and credit report. He then told me that my appraisal would be refunded at the close. With all the estimated closing statements I asked about the refund and they told me that would happen at close. We finally funded on the XX/XX/XXXX and there was no credit for the appraisal. I have called the LO several times and he does not return calls or emails. After filling out their survey I did receive an email that said my appraisal was credited but when I asked where they said page 2. There were no appraisal credits on any page. I am just trying to get them to honor their word.
|
| 07/08/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
After purchasing a home with a VA loan my wife and I have received a number of refinance letters from loanDepot.com LLC. We have never had any business dealing with loanDepot.com and do not desire to. My wife and I both completed the opt out process at XXXX, as provided by the Fair Credit Reporting Act, on XXXX XXXX XXXX loanDepot.com has ignored our opt out and continued sending refinance letters. After giving adequate time for any letters already in the mail to be delivered we directly contacted them on XXXX XX/XX/2021 at XXXX EST. They agreed to stop sending letters. However my wife and I have continued to receive letters from loanDepot.com, with the latest received yesterday ( XXXX XX/XX/2021 ).
|
| 03/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
Loan depot is consistently reporting 120 days late each month to XXXX XXXX and XXXX. I have not stopped paying them. The comapany has taken upon itself to stop with drawing the monthly payment from my account. I initially contacted them in XX/XX/XXXX and again on XX/XX/XXXX. I was told by their representive that they had changed over to a new electronic system and are having problems identifying my account. I am requesting that they amend all reports of late payments since XX/XX/XXXX. Not only is loan depot reporting fradulent information it has caused me from getting a home loan.
I am requesting that CFPB help with this matter. As a home loan contingent upon resolving this problem.
Thank you,
|
| 02/27/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Finally spoke to someone around XXXX named XXXX XXXX in tax department. He said he would have answer for us based off of our mortgage going back to normal by XX/XX/10. The company said my taxes went up XXXX but they did not that illegal! They would do another escrow analysis to show that it was just a tax payment not paid from previous owners!!! And they will have it fixed by XX/XX/10! No answers with this place .. spoke to XXXX today in tax department and all of the sudden I dont have authority to speak to them even though my husband and father gave them authorization once and added me yo the account. You get nowhere with them! They just take your money and dont care! Horrible customer service!!
|
| 08/19/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
Servicemember |
|
Case number XXXX was incorrectly closed without any action or resolution provided. The company illegally making the credit inquiry, XXXX, provided a blanket disclaimer that they were a third party and would audit Loan Depot 's permissable purpose. They did not provide any result or position on the matter. The case was closed without their audit resolution or intentions. I am requesting the issue be reopened until XXXX completes their audit and removes the false credit information or provides evidence that I applied for a loan -- evidence which does not exist. Loan Depot 's telephone calls attempting to get me to refinance 3 months after my home purchase were 100 % rejected repeatedly. Thank you.
|
| 12/07/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
My complaint is with Loan Depot. I am currently in a Conventional mortgage. I am applying for a XXXX VA loan . Loan Depot 's position is that they can not process due to VA Seasoning requirements.
I informed Loan Depot that VA Seasoning requirements apply only to VA to VA loans. My loan again is Conventional to VA. I have provided to Loan Depot the VA XXXX XXXX, which clearly states this. Please see Page 4, paragraph d ) as evidence.
I have escalated to senior management at Loan Depot, and they refuse to acknowledge that I am correct.
This is disadvantaging veterans because interest rates are rising.
I am the following applies to me : 1. XXXX Veteran 2. XXXX XXXX Can you please assist?
|
| 09/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
We entered into a mortgage with Loan Depot for our home. We own 3 parcels of land.
Our Home is on XXXX XXXX XXXX XXXX. XXXX XXXX is where our Apartment Building is and is separate from our home. Loan Depot included all three parcels on our loan description ' The apartment has a different address than our home and Loan Depot mistakenly included all three parcels on our mortgage dated XX/XX/2021. We have applied for a loan from a different institution for our apartment building and can't get a loan closed because of the mistaken description. XXXX XXXX has tried to correct this problem with Loan Depot, and they have not released parcel 1. We are in limbo, with nothing being done by Loan Depot.
|
| 09/10/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
On XX/XX/2020. I did not authorize the charges to my account ; loan-depot stated that they need a credit card on file if I decide to use their loan services for an appraisal. immediately, I noticed two day later that they charged my account. I called and told them I did not agree to any appraisal and an appraisal was never done. I ask them to refund me my money on XX/XX/2020 I Also, called on XX/XX/2020 and XX/XX/2020. Also, I login to the site and send a message via their loan portal see attached section on the message History XX/XX/2020. Therefore, no services were rendered. I don't have an account with this company and I was just doing an inquiry with Loan-depot regarding a refinancing.
|
| 03/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2022 I made a payment to Loan Depot of New Jersey for {$1100.00}. I was informed that my loan was being transferred and an additional payment of {$1100.00} to the new loan servers Loan Deport of Texas. I have tried since XX/XX/2022 to retrieve the payment of {$1100.00}. New Jersey have no trace of the payment but my bank ( XXXX ) show proof of payment. Texas has received their payment. New Jersey has refused to help and keep telling me to call back in 10 to 20 days. I am at a loss on how to get my payment back or transferred to my new loan servers. My next loan payment is coming up and I need the money to fund it. Loan Deport are very unorganized and not helpful, at times rude.
|
| 10/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Within 3 months, I received 3 different annual escrow statements instructing me to pay 3 different mortgage amounts On the XXXX of XX/XX/2021, I received an annual Escrow disclosure statement, informing me that my payment will increase to {$2000.00}, beginning on XX/XX/2021 Then on the XXXX of XX/XX/2021, I received another annual Escrow disclosure statement, informing me that my payment will increase to {$2000.00}, beginning on XX/XX/2021 Then again on the XXXX of XX/XX/2021, same year, I received a third annual Escrow disclosure statement, informing me that my payment will increase to {$2100.00}, beginning again on XX/XX/2021 Has it become a tri-annual Escrow disclosure statements?
|
| 07/10/2022 |
Yes |
|
- Trouble during payment process
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|
Web |
Older American, Servicemember |
|
Loan Depot.com, LLC has been mishandling my VA home loan. They sent me 3 statements this month and failed to apply my payment last month even though it cleared my bank, XXXX. They have changed payment mailing addresses several times in the last few months without notifying me. I receive calls from them saying I havent paid. I send them copies of my bank statement and give them the confirmation number but it doesnt seem to matter to them. I am a XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I suspect they may be trying to overcharge me or worse, take my home. They falsely damage my credit. They said this issue would be handled by a senior employee, but no one has contacted me. Please help.
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| 05/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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I refinanced my mortgage with Loan Depot on XX/XX/2021 ; however, Loan Depot did not pay off my existing mortgage with XXXX XXXX the same day and instead waited until XX/XX/2021 to pay off my existing mortgage. As a result, I paid interest charges to both Loan Depot and XXXX XXXX for 3 days ( XX/XX/2021 - XX/XX/2021 ).
I have contacted Loan Depot multiple times about this issue but have have not received a response.
In addition to failing to receive a response on this issue, Loan Depot also failed to pay the property taxes on this account from the associated escrow account for this loan. As a result, I had to pay the taxes directly to avoid being charged interest and penalties.
|
| 09/11/2015 |
Yes |
|
- Received a loan I didn't apply for
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|
Web |
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A company named Loan Depot called me more than 8 times after I repeatedly told them to remove my information from their call database. I also indicated that they are harassing and terrorizing me. They allege I solicited s request for a loan and I never did. They are allegedly based in XXXX but the phone number I have on caller id is XXXX based XXXX.
When asked for a central number they provided XXXX XXXX XXXX which goes to an operator. The customer care line at XXXX XXXX XXXX also goes to voicemail, where I am supposed to provide my phone number and name for them to contact me. I did not request any funding from them or the website they allege they got my information from, XXXX.
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| 12/01/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
Frustrating to get a hold of any one to do a loan modicationi believe i got bad loan. home depot failed to properly process and underwrite home mortgage loans backed by the U.S. Veterans Administration. Bad underwriting often results in higher than average default rates. When that happens, both taxpayers and veterans lose like myself. please help me get loan modification.i believe i got bad loan. XXXX XXXX failed to properly process and underwrite home mortgage loans backed by the U.S. Veterans Administration. Bad underwriting often results in higher than average default rates. When that happens, both taxpayers and veterans lose like myself. please help me get loan modification.
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| 02/22/2018 |
Yes |
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- Struggling to pay mortgage
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|
Web |
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I am behind on my mortgage due to medical reasons. I called LoanDepot on XX/XX/XXXX to see what my options were. I was told that if I could come up with a large sum of money by XX/XX/XXXX then I could set up a repayment plan and avoid foreclosure. I saved and borrowed money for weeks and called them back today ( XX/XX/XXXX ) for them to tell me " Sorry, your mortgage is already in active foreclosure and basically there is nothing you can do about it. We have had this issue of inconsistency with LoanDepot before and it caused even more of a delay of being able to pay our mortgage. I feel that I am being taken advantage of due to the lack of knowledge of the staff at LoanDepot.
|
| 02/16/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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|
Web |
Older American |
|
Hello. I had a mortgage with Loan Depot for over 2.5 years. I have refinanced and the loan was paid off by my current lender. However, my bank sent one more mortgage payment, after the loan was paid off and Loan Depot received the money. Here is the transmission information : XXXX, and the confirmation number is XXXX. However, Loan Depot is telling me they do not have the money and they are not refunding XXXX which my bank paid on XXXX/XXXX/17. I have not been able to get anyone at Loan Depot to check into this and get me my money back. I have a ton of correspondence and I called, at no avail. Loan Depot is not entitled to this money and they need to return it to my account.
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| 10/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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On XX/XX/XXXX I submitted a complaint to the CFPB ( XXXX ) regarding my mortgage forbearance ending date being off by a month because of a collected payment in XX/XX/XXXX. I received a reply from Loan Depot ( attached ) stating that my forbearance would be extended to the end of XXXX. Since then, I have continued to be told by Loan Depot representatives that my forbearance ended in XXXX. I faxed the letter to their " research department '' as I was told, and never received a reply and clearly they never updated their system. If this is not fixed, Loan Depot will consider my XXXX payment as late, and it should not be because they agreed to extend the forbearance by a month.
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| 07/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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Hi, I have attached emails i have sent to my " borrower advocate '' at LoanDepot. I am currently in forbearance and I am trying to exit forbearance but LoanDepot does not seem to want to accept my payment. I get sent in a circle, go talk to the borrower advocate, then yes go ahead and pay, and then it turns out I can't pay they are demanding my full 12 months of payments before I can make a mortgage payment.
I tried to pay over the phone and kept getting sent in circles I tried to pay online and they will only accept XXXX or nothing I explained I have an application pending for homeowner assistance and I want to start to make payments but nobody will assist me with this
|
| 04/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
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|
Web |
Older American |
|
I inquire to Loan Depot about refinancing my home. They were to do a soft credit check so I was told. I continued to shop around within my 45 day grace period. Less then 21 days I decided to go with Loan Depot. Everything has been done and completed. I notice now on my credit, I have 2 Inquiries for that particular loan.
I called them to see if they would give me a letter stating that one of those was to be a soft credit check so I can have 1 of them removed.
They told me not to worry for one of them was not a normal inquiry. Yet on my credit it is. They refuse to help me in this matter. I sent a document showing the 2 inquiries and still no assistance in this matter.
|
| 05/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
|
Good morning, I entered into a purchase agreement with a Seller for XXXX XXXX in XXXX CA, on XX/XX/XXXX XXXX .I was given a pre approval letter by the seller 's preferred Lender Loan Depot on XX/XX/2022, with Lender credits for XXXX XXXX if Loan Depot was used. Construction got delayed and seller gave me cash credits for {$7500.00} for the inconvenience caused, but tied it again to Loan Depot.
Loan Estimate was issued on XXXX and Adverse action notice was issued on XXXX.
Seller first wanted to keep my earnest deposits of XXXXXXXX XXXX XXXXhen wanted to return it and cancel my purchase agreement.
I am not being allowed reasonable time to find alternate financing.
|
| 06/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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Loan Depot is charging my escrow account for insurance I do not need. I have been trying to work with this company since XXXX of XXXX when I was notified they determined I need flood insurance. While working with FEMA on the designation they took out flood insurance and charged my escrow account. In XXXX of XXXX they paid Wind Insurance to my home owners company, yet I live in a condo and do not need Wind Insurance. I already pay HO6 and the condo association pays the master agreement. Yet, they charged my escrow account again. I have have now spoken with eight different representatives at Loan Depot and I'm told I will see a refund and get a call back but I never do.
|
| 12/11/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I refinanced my loan in XX/XX/XXXX I transferred my escrow to pay for the insurance that was due in XX/XX/XXXX. Loandepot failed to pay the insurance and insurance was canceled. I was on the phone with insurance company and Loandepot for four months as the kept telling me it was paid and I could see it hadn’t been. The insurance was finally paid for in XXXX and I personally had to pay XXXX in fines and taxes before they would reinstate the policy. I have attempted to resolve this issue but they keep telling me that they sent me the overage in escrow to cover that. That was already my money. I feel Loandepot owes me that money as they failed to pay insurance on time.
|
| 03/03/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
My wife and I applied for a refinance on our mortgage loan with LoanDepot.com.LLC in XXXX XXXX, CA XXXX. After months of waiting for an approval they came back and denied the loan. We were to receive a written response mailed within 3 weeks and still after 2 months we have not received the written letter. This company seem to be NOT very reliable or trustworthy. After giving them all of our sensitive information they come back with a denial and will not send any reason why. I sent them a neg. survey and they do not respond. Both my wife and I have a credit score of over XXXX but the loan was not approved. It appears that this company is a scammer ... .client beware!
|
| 11/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
|
|
I recently refinanced to a loan with Loan Depot, XXXX XXXX XXXX XXXX Tx. XXXX. Loan Depot never sent me my statement the first month I was with them. I called in on XX/XX/2016 to get a statement. Loan Depot sent me a statement and I made my payment over the phone. I called back XX/XX/XXXX and XX/XX/XXXX to make sure payment was received because I did n't see it come out of my account. Both times, I was reassured that my payment went through and posted. My payment did not post due to a wrong account number and I was charged a fee for this. I called in multiple times to confirm that payment went through and was reassured both times that payment went through just fine.
|
| 06/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Applied for a harp refinance with loan depot. Was advised I could not refinance under harp because of a charge off for XXXX on another loan having nothing to do with the residence. After finding out there was no charge off I submitted paperwork to demonstrate that this was not true by means of a recent statement which i forwarded to them indicating I owed XXXX. I was told that anything over XXXX in deliquency does not qualify for XXXX approval. This is under XXXX but I am now being told that they have special overlays for me and will not approve loan. I am XXXX individual and believe this is discrimination. I was told that if it wasnt for this I would be approved.
|
| 10/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
Approximately XXXX years ago, I refinanced my XXXX XXXX mortgage loan through Loan XXXX Working under the assumption that all prior obligations were settled in accordance to established guidelines, I resumed regular payments as agreed.
Much to my dismay, I was subsequently served notice that a particular attached debt incurred during covid pandemic had NOT been addressed, leaving me holding the proverbial bag for approximately XXXX which was due immediately and not available to me at the time.
Consequently, my credit scores and home equity suffered greatly as this development was totally unexpected and seems to be the product of some sort of legal malfeasance.
|
| 04/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
This company : Closing USA LLC involved in my home refinance process in 2020, and all the closing process is done.
However, when I review the document they supplied to us, there is one item called 'current property taxes due to XXXX XXXX ', the total amount is {$4100.00}, and I also reached out to XXXX XXXX admission department, the staff there confirmed that this amount of tax is paid by closing usa LLC , But I did not receive any Year 2020 form 1098 from Closing USA LLC till now, it is only one month left for the deadline of the tax return. I am very anxious.
I tried to reached out to closing usa llc using phone, email, voicemail, but none response at all.
|
| 03/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I was mis informed by the agent with loan depot to ignore the email that I got from Loan Depot as they can see that I already put in the draft payment last XX/XX/2020. I have spoken to agent several times. I have all the records, even voice conversations with their agent.
Loan Depot did not send out delinquency letter to my address. This is clearly a technical fault from their side. I also did not receive a MAIL not email regarding the change of payment location that Loan Depot for their permanent notice of servicing.
I have all the agent information whom I have spoken with.
This is very bad to mislead a client who has a perfect record for almost 11 years!
|
| 07/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have Escrow ( impound ) account with this Lender to pay Property Tax and Insurance. But, I have paid the property tax directly to the county and requested Escrow Service not to send the Property Tax payment to County and rather issue a refund to me from the Escrow Account. They have received my email and acknowledged stating, they will refund this amount on XX/XX/2022. They have not issued a payment till date ( XX/XX/2022 ) and now they are saying they received Refund from County, but they need to do escrow analysis before issuing a refund. This is not acceptable.
Document attached : Initial email communication regarding Escrow, Final letter from lender.
|
| 01/21/2020 |
Yes |
|
|
|
Web |
Older American, Servicemember |
|
Loan Depot did not follow closing documents.
Date Issued XX/XX/2020 Loan Closing XX/XX/2020 Disbursement Date XX/XX/2020 Check received to borrower XX/XX/2020 At closing with a notary the closing disclosure it shows money to borrower {$20000.00} but I received a check today for {$19000.00}. This was after the mandatory 3 days on which to cancel. I would have cancelled if I had known that Loan Depot would do this, but they do this after it is impossible to cancel, very poor company. When I called Loan Depot was given all sorts of excuses about credits, etc. Loan Depot is very hard to obtain customer service, previously with XXXX and they respond immediately.
|
| 06/29/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American, Servicemember |
|
On XXXX XXXX, 2016, I spoke with XXXX XXXX, a representative for LoanDepotXXXX, LLC, XXXX, CA XXXX. He asked several questions and request I send supporting documents to him via email. Also on XXXX XXXX, 2016, I paid from my credit card, {$290.00} for an appraisal which he says was a discount price from {$500.00} fee they normally charge. ( See receipt attached ). From that date till today, XXXX XXXX, 2016 they have asked for several documents including tax returns and I have not received my appraisal, follow up calls nor have they finalized the refinancing loan. They also took the liberty to call my homeowners insurance to inform them of an upcoming change.
|
| 10/21/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I have asked them so many times to direct communications to my attorneys. Today they just hung up when I said. Then they emailed that to talk to my attorney they needed my attorney 's social security number. I talked to the dept of commerce who said they can't require that to direct communication to my attorney under the FDCPA and to report it to the CFPB. I hope you guys actually do something with it because they are super aggressive and nothing I do or say helps. My attorneys have tried contacting them directly and they just say they won't talk to them, even when I'm on the phone to approve it. Please help me. They are going to drive me completely insane.
|
| 01/14/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Hello, I called loan depot to start auto payments. They state you can not start them for 30-90 days. Ive paid several mortgages with several companies from the beginning with auto pay. I believe this is a money grab to make it difficult for the consumer to remember to pay the first three months, resulting in easy late fee penalties. There is no reason you should not be able to auto pay up front. I asked to set it up and they stated company policy, keep trying between 30-90 days after your first payment. I would bet if you took a look they have collected massive late fees in the first 30-90 days. I believe this is on purpose and predatory. Thank you.
XXXX
|
| 08/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Filed original refinance in XXXX of XX/XX/2021, today is XXXX of XX/XX/2021and its still not done. I keep receiving various excuses and have had multiple people help me. They constantly do not notify me on updates and do not communicate with me regarding the process. 8 months later they are still giving me the runaround. Next they ran my credit by misinforming me my file has been closed and I need to restart the process, which is false. Next they said they would waive the appraisal because of the value but they come back and say they have no choice to do it. Ive had multiple values given for the house and nothing seems to make sense with this company.
|
| 10/30/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
On XX/XX/2020 I requested my loan note from Loan Depot. They said 3-4 business days for a fax and 5-7 business days via mail. I requested both just in case one failed to happen. I waited the 7 business days before calling and trying to request again. I have continued to call and have even emailed the original loan officer with no resolution. I dont take this lightly as I am trying to refinance my home with a significant saving and this is preventing me from doing so. This is very unprofessional as they are just sending a copy of an already processed loan. Being XXXX XXXX military I dont have the time to continue to ask a company for the same document.
|
| 04/06/2023 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
My original loan with The Loan Depot # XXXX was transferred XX/XX/2022. During this time, my payment was mailed to the original loan number and address. While being changed to loan # XXXX, my XX/XX/2022 payment and XX/XX/2022 payments were marked late due to the both being sent to the wrong address ( original loan payment address ). Then in XX/XX/2022, I sold my home and the loan was paid off. It is my understanding that it is illegal for a mortgage company to mark any payments late during a loan transfer period. This is exactly what happened here and i want my credit report corrected. I am a Veteran and this is keeping my from obtaining a new home.
|
| 10/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
WE began a loan refinance with cash back. Loan Depot was the lender we were working with. They promised the loan would close the first part of XXXX. I had troubles with them with communication and the whole process. They were not quick to respond nor did they get information to me in a timely manner. WE finally closed the loan on XX/XX/2019. Today is XX/XX/2019 and they have yet to release funds to pay the current mortgage nor some of the credit accounts that were being paid off. I requested that a manager contact me on XX/XX/2019 and I still have no contact from them. Everyday they delaying in paying it is costing me more money. What can be done?
|
| 12/06/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
LoanDepot.com has placed hard inquiries on my credit every few days. I did NOT take out a loan from them, however they keep driving my credit into the ground with their inquiries. I did not request these inquiries. I have called and spoke to several people there and emailed them, and all of these people say they can not help me because I did not take out a loan. They will not stop these inquiries. They are predatory and I am a victim of their practices.
Dates : LOANDEPOT COM LLC via XXXX Requested On : Requested On : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX
|
| 12/12/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
I called a gentleman from advantage first about taking out a line of credit. The gentlemans name is XXXX he said he was an affiliate of XXXX XXXX. Which is my mortgage company he ran my credit I and said he would get back with me. I thought it was odd so I called XXXX XXXX and XXXX XXXX said he doesnt believe hes working with XXXX XXXX XXXX Now my credit score has been hit for no reason and want to make sure hes not trying to scam me. This is his contact information he sent me. Thank you. Hello, this is XXXX. I will be your main point of contact here, please save my number in your phone. You can text, call, or fax this number anytime.
XXXX XXXX
|
| 11/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We started our mortgage with Loan Depot in XX/XX/XXXX. There has been an outstanding property tax balance of {$520.00} ( plus interest now ) since XX/XX/XXXX. We have paid our mortgage on time every month and called Loan Depot almost weekly to see why they haven't processed the payment. It is now up for tax sale since they have no paid the balance ( they fully acknowledge they owe the payment and every week we are promised by 1-2 supervisors that the balance will be paid that now ). They are 4 months late and they keep promising the payment will go out today. We have received multiple tax sale notifications and they still have not paid the taxes.
|
| 08/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied to refinance my mortgage with " Loan Depot '' who told me they would match any interest rate being offered by anyone else. They did n't do it. I went to another lender. I already paid for an appraisal with Loan Depot, the new lender needed an appraisal done and I was told I would need a transfer letter from Loan Depot to use the appraisal that we had just done, I asked them for the transfer letter but they refused to submit it. I had to pay for another appraisal. I 'm told they are required by law to transfer the appraisal yet they flat out refused to do it and would never refund me the extra {$440.00} I was out for the extra appraisal.
|
| 06/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hello, My mortgage company ( loanDepot NMLS # XXXX ) have failed to pay the taxes out of the escrow account that I have been paying into. I have called and talked online with them at least 5 times as well as emailed to their tax department. They claim they've paid the taxes on XXXX ( they were due by XXXX ) by wire and show withdrawal from my account, however the town have not received the payment almost a week later. And they only sent the original amount without interest accrued as a result of missing the deadline. Please help.
Thank you!
P.S. Last communication was via online chat with employee XXXX XXXX said the identification is XXXX ).
|
| 06/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My condo insurance was up for renewal. My mortgage service, Loan Depot, charged me {$870.00} on XX/XX/21 for Insurance through my Escrow. Then, in XXXX, Loan Depot changed their servicing from Loan Depot to Loan Depot.com LLC, and changed their log in portal and tranferred the loan.
The " New '' servicer with basically the same company name is saying they do not have any record of my Condo insurance. I havent been able to get in touch with the original agent on my policy. Loan Depot paid insurance in XXXX and is now acting like they have no record of my policy. They are threatening to purchase another policy on my behalf at 2-5X normal rates.
|
| 01/10/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have had a VA mortgage with Loandepot, a licensed CA company, since XX/XX/XXXX. I have an impound account with over $ XXXX in it, and pay {$1000.00} per month just in taxes. I have XXXX supplemental bills from the county assessor due XX/XX/XXXX, totaling over $ XXXX. Since XX/XX/XXXX, Loandepot has made repeated misrepresentations to me about the escrow account, the amount of property taxes they have paid and will pay ( they have paid {$2000.00} in XX/XX/XXXX and will pay another {$2000.00} in XX/XX/XXXX. ) They will not pay the supplemental tax bills, and they will not release the money in my escrow account to me so that I can pay the bills.
|
| 07/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
I refinanced a mortgage with Loan Depot and the monthly payments were {$1300.00} however, I was notified that I had an escrow shortage and that my payment would go up to {$1400.00} but, would remain at the original {$1300.00} if the escrow shortage was paid. On XXXX XXXX, 2016, I submitted a payment of {$1000.00} to fulfill the escrow shortage. However, Loan Depot is still asking for the {$1400.00} even though I have called their office on two different occasions and was told that the {$1000.00} would be applied to the shortage and that my payment would remain at {$1300.00}. They have returned my XXXX XXXX payment stating that I owe {$1400.00}.
|
| 07/02/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
During a kitchen remodel of my home which I purchased in 2000 a slow leak was discovered. The insurance adjuster came and saw the damage and submitted a check for XXXX. The mortgage company said they would apply that to my monthly payment and I was to use my regular monthly payment for materials and to pay the contractor. They did not uphold their end and my mortgage was delinquent. Later m they tried placing me in a loan modification program. It was back and forth with a document missing or lost in a fax stack, so the process had to start again. This continued for XXXX more times, until my home was auctioned without me having ant prior notice.
|
| 10/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Closing on a mortgage
- Closing disclosure or other related disclosures
|
|
Web |
|
|
There was fraud committed by this company in the loan application process and the closing documentation as well. I have attached a letter that addresses the multiple issues. I sent this to the company CEO XXXX XXXX at the corporate addresses I found via the web and phone calls to customer service. I never received a response. I finally sent it to Customer service email address. I have attached the emails sent and received by a person claiming to be part of the executive offices, although his title does not indicate that position. There is clearly a problem with this company 's business practices and they are attempting to dismiss the problems.
|
| 06/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My monthly loan payment was made on time via XXXX XXXX automatic electronic bill pay. See attached proof of payment. Payment was then returned by LoanDepot with absolutely no explanation. Customer service was completely useless and routed my calls to a collection department who were unable to answer any questions as to why my payment was returned. Late fees were assessed as well as false credit reporting for non-payment. Customer service was contacted multiple times and were completely useless, unable to provide any information as to why my payment was returned, wasting a few hours of my time over multiple attempts to communicate with them.
|
| 10/23/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XXXX XXXX, XXXX, XXXX XXXX sent my title company a payoff letter stating that my loan payoff would be {$240.00}, XXXX ( {$240000.00} principal + {$1300.00} interest + {$46.00} documentation fee ) through XXXX XXXX, XXXX. We actually paid the loan off on XXXX XXXX, XXXX. To date XXXX XXXX has refused to refund the interest overpayment. Per their website, the payoff was applied as follows : Principal {$240000.00} Interest XXXX Escrow XXXX Total {$240000.00} To date through numerous secure messages and phone calls, XXXX XXXX has refunded my escrow balance but has refused to refund my interest overpayment or explain why it has not done so.
|
| 07/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Loan Depo has placed an escrow account on my loan after I refinanced one year later and refused to accept my loan payment claiming that i need to pay not only my normal loan amount but also the escrow fees for property taxes for the next year. When I paid the loan amount they returned the funds to me stating they refuse to accept any partial payments. I have tried repeatedly to work with them but they now have double my monthly payment from {$4700.00} to over {$8800.00} a month in an effort to foreclose and take my home away from me and my family. This predator lending in the US must come to end. People like myself are losing our homes.
|
| 07/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
LoandDepot, LLC reported negative credits for both of my mortgage accounts ( loans # XXXX and XXXX ) since XX/XX/2023, while I was in the review process of loss mitigation applications. I applied for loss mitigation application for six other mortgages from other mortgage companies, none of which shows any negative reporting in my credit history ( see attached of credit reports from XXXX, XXXX and XXXX ). I was approved for mortgage forbearance for both accounts in XXXX and XXXX, but the negative credit reporting is still being reported by LoanDepotLLC. I asked to have the negative reporting reverse, but it was rejected ( See attached ).
|
| 06/23/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I got a phone call from XXXX XXXX, phone number XXXX, allegedly a loan officer at Loan Depot.
He stated he was calling about a loan that I had applied for at Loan Depot. I told him I didnt remember applying for a loan at Loan Depot to refinance my home.
I immediately questioned this.
After several back and forth questions I think they may have bought my info from XXXX I had recently got pre-approved with another lender intending to purchase an investment property.
It was highly disconcerting and misleading for him to say I had applied to Loan Depot when I had not. Just felt like a company trying to take advantage of consumers.
|
| 01/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American, Servicemember |
|
This is a variation of the previous complaint XXXX : On XX/XX/2019 I sent a check made out for {$4800.00} to XXXX XXXX XXXX XXXX for closing costs on a mortgage from Loan Depot. I mistakenly made out the check to Loan Depot instead of the title company. On XX/XX/2019 I cancelled the mortgage contract in the manner specified by Loan Depot. On XX/XX/2019 someone cashed the check via bank number XXXX, account number XXXX, routing transit number XXXX. I was contacted by a representative of XXXX XXXX XXXX XXXX on XX/XX/2019 who said he was aware of the transaction and wanted to help. It has been two weeks and no response has been received.
|
| 02/19/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Trying to refinance my home loan with Loan Depot. Original contractor is trying to over bill me for services not completed. Loan Depot said there is nothing they can do and my home mortgage being able to re-finance can not be completed until contractor signs off on work payment. Its been since XX/XX/2018 no work has been done on my property and contractor left on his own. Did not finish job. I am being charged 5.5 % interest and could have re-financed long time ago at 3.5 % saving me almost 7200.00 per year in interest. Bank refuses to let me re-finance my property as in the contract. How long can the contractor hold my house hostage.
|
| 01/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am a loan officer. On or about XX/XX/2020 my borrower was told by the builder/seller that if he used their lender he would receive a {$5000.00} closing incentive. He was told he would not get the incentive if he used his own lender. Naturally he used the builder/sellers lender. Her name is XXXX XXXX, NMLS number XXXX. She works for Loan Depot. Address : XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX XXXX, California XXXX. I have supporting documentation consisting of the Loan Estimate showing the seller credit and the purchase contract stating that the incentive is only good if my borrower used the builder/sellers Loan Officer XXXX XXXX.
|
| 04/30/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On the evening of XXXX spoke with a loandepot rep. about refinancing home. Allowed rep to charge my card for credit report. Was asked to submit documentation such as XXXX , pay stub, bank statements. Which i did not, wanting to look over terms and conditons. After looking over terms and conditions. Contacted rep via email and phone notifying them i was no longer interested in their services XXXX in early am. At XXXX pm loandepot still charged my card XXXX for an apprasial. Contacted rep again to clarify me not wanting the refinance. XXXX in early am receive an email with document asking me to sign and lock in agreement
|
| 03/01/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
We were financed thru loan depot, then we refinanced thru XXXX XXXX they paid off our home loan at loan depot on XX/XX/2020. Then loan depot put a late payment in XXXX on our credit report for XXXX. Now We have that on our credit report for late payment witch never happened. Then we also bought a car which in turn made us have to have a higher interest rate.. They need to take that off our credit report and give us a letter to take to our bank to fix the interest rate on the car. Please contact me Because they never will several times tried left on hold for 30 to 45 mins then disconnects Thank you XXXX XXXX XXXX XXXX XXXX XXXX
|
| 11/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
LOANDEPOT XX/XX/2022 I spoke with several agents to see if I could get a copy of my XXXX information on my home loan because I am considering transferring it over to a trust. Many agents did not know what that was but I did speak with someone who told me that it was on its way via mail, I never got it.
XX/XX/2022 I reached out and asked them who was the servicer on the loan,, no one could answer this as well.
Considering that no one has official made this a contract as I view my disclosure by me and my husband. Also after viewing what has been recorded only me and my are the only one who has signed the most of the doc.
|
| 03/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The lender drafted two payments within same month from my account and will not refund the money. They claim they are still working on the return since XX/XX/2021. They continue to transfer me to others with no resolution in sight. They have confirmed the mistake but can not resolve the issues. I have called them 8 times over the last 10 weeks with nothing corrected. There is no available phone line to contact the accounting department. Customer service says they will take a message and return my call within 48 hours. They never call back and said I have wait forever the return call. Its been ten weeks with no correction.
|
| 03/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Loan Depot LLC ( XXXX ) Loan XXXX XXXX XXXX XXXX # XXXX is violating ethics codes and committing fraud. He claims in his social media, lXXXX XXXX and verbally tells his customers he has a finance degree from XXXX XXXX XXXX XXXX. Representing himself as a very educated financial XXXX. In fact XXXX XXXX has never attended any secondary XXXX XXXX This is a violations of lending ethics codes and is a blatant act of fraud against the consumers he services. Loan depot obviously did not perform a thorough background check. This man should be delicensed by XXXX so he can no longer prey on customers with fraudulent credentials.
|
| 10/01/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am involved in a loan where draws are administered through a loan consultant. The builder has created a change order that was not practical in his services. I informed the loan consultant, XXXX XXXX, that the builder is requesting more funds for his services because he reduced his bid upon closing. XXXX XXXX said he is not aware of anything going on. He accepted the change order and submitted it to the loan for payment processing. I do not feel his action were ethic in his practicing profession.
Loan Consultant involved in this case.
XXXX XXXX Federally Certified XXXX & Fannie Mae Consultant XXXX XXXX, XXXX.
XXXX
|
| 11/20/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I negotiated my house mortgage refinance with Loan Depot at 3.0 % ( 15 years ) with no points.
I submitted all the paperwork which took around 2 months.
At the time of closing I was surprised to see Loan Depot was charging me points to get 3.0 %.
Before completing signing / closing documents I called Loan Depot personnel and explain about same, but this person never agree to what I was trying to explained, eventually I signed on cancellation form.
When I complained to Loan Depot via their survey, their associate called me and apologized and said something went and they could not give discount / rate they promised.
|
| 02/23/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My unit is under a 5 year tax abatement program, so every year there is an abatement increase on top of the original tax amount, which comes in a separately bill. LoanDepot, my mortgage server did n't pay the abatement increase from my escrow account, and claimed they did n't receive a copy of the bill first. I sent a photo copy in early XXXX, and kept following up. However, only until today, after I call them, I got an answer saying that this increase amount is not their responsibility to pay, and they ca n't incorporate this amount going forward, either can they reimbursement me the losses occur. It 's been a month!
|
| 05/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2022, I received the closing disclosure from Loan Depot stating that the bank attorney fee was {$1200.00} and the title search was {$290.00} in Section B. These fees I believe in Section B should never change from the initial loan estimate until closing. A change circumstance was never done and then on XX/XX/XXXX, I received an amended CD that put the fees to bucket C. This was 10 days after the initial closing disclosure. I believe as per TRID this is a TILA, RESPA violation and I am owed a cure of {$1500.00}. I believe that the fees in section B should never change in the first disclosure until closing.
|
| 12/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I recently refinanced with Loan Depot in XX/XX/2020. Loan Depot was supposed to deposit {$6900.00} into my escrow account upon closing. That didn't happen. Instead they only deposited {$520.00} into my escrow account. That means my escrow account is {$6300.00} short. Loan Depot is well aware that they owe this money to me because I have brought this error to their attention a multitude of times over the last 2 months or so. They have acknowledged the error. Nevertheless Loan Depot has continued to ignore their obligations under this mortgage agreement. They still have not deposited my money into my escrow account.
|
| 10/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
We refinanced our home with LoanDepot to make home improvements. After we signed closing documents and the 3 day rescission period expired, they claimed that the boilerplate Compliance Agreement we signed required us to make repairs to the lower deck on our home as a condition for obtaining the funds. We requested that they provide the closing document that imposed the condition and they have failed to do so because we are quite certain that no such document exists. However, LoanDepot is steadfastly refusing to dispense funds claiming that we agreed to conduct the deck repairs as a condition to receiving the loan.
|
| 01/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I recently contacted Loan Depot regarding a mortgage refinance. I explained to them I was interested in estimating what my loan costs/feasibility would be, but that I was unwilling to have them pull my credit with a hard inquiry until we could confirm some information. Unfortunately, Loan Depot still pulled my credit with a hard inquiry without my permission. I wrote to Loan Depot and asked them to provide me with the evidence of the permission I granted ( which was never granted ). They were unable to provide this to me and did not follow up. This has caused my score to decrease and impacted my creditworthiness.
|
| 06/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I paid my LoanDepot mortgage in full on XX/XX/2020. I had attempted to speak with them multiple times and they did not answer after placing me on hold for over an hour at a time. I have never missed or been late on a payment. Over a week after paying the entire mortgage in full, LoanDepot placed a late payment on my credit report. Due to their untimely reporting, failure to provide customer service, and failure to even speak with a customer working in a hospital during a pandemic trying to survive in keeping their family in their home, I am requesting that LoanDepot remove the late payment from my credit report.
|
| 05/02/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I refinanced with this same company about one year ago. Then this past XXXX I wanted to do another refinance which they solicited to me to consolidate my current debt. They have secretly investigated my personal life and work, and said what they uncovered was conflicting information, which after explaining it to them they learned wasn't true. It's going on the 5th month and every couple of weeks they are making requests for other documents and statements they say they need, some of which were provided at the beginning of the process. The loan cost have continued to go up, and the terms changed. I'm exasperated.
|
| 04/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On or around XX/XX/2021 we received a notification from the XXXX XXXX XXXX Tax Assessor that the school taxes due on XX/XX/XXXX were not paid by our mortgage company, Loan Depot. We emailed and called Loan Depot immediately to notify them, and attached the notice from the XXXX XXXX XXXX as well to our email correspondence. Three weeks later, on XX/XX/XXXX, we checked our escrow account online with Loan Depot again and the taxes had not been paid. We then emailed again and received a response that Loan Depot would be paying the taxes. We again checked today, XX/XX/XXXX, and the taxes have still not been paid.
|
| 05/06/2019 |
Yes |
|
|
|
Web |
Older American |
|
I saw my statement and it said that I had an interest rate until 2024 and I was confused. So I looked at my disclosures to see what that means and it says something about ARM.
I was not aware that I had an adjustable rate mortgage. When looking closer the difference between the refinance of my original loan is {$20000.00} when my cash out was only {$2900.00}.
I'm trying to account for where the money has gone and my closing disclosure has empty cost brackets. Half of the page is not printed.
I also believe I only received one right to cancel disclosure.
I feel I have been misled and taken advantage of.
|
| 07/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
LoanDepot was incompetent in providing details on loan estimate worksheets to provide accurate information about fees and taxes associated with a new mortgage. Data needed to be frequently checked to ensure accuracy of information. After completion of the new home, LoanDepot forgot to get their final inspection and asked for pictures of our home interior after moving in. Pictures were " required '' for the loan even though the mortgage had been sold to another lender and recorded without issue with the county assessor. Imagine a bank requiring pictures of your wallet which you no longer have an account with.
|
| 02/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/22, Loandepot sent me quotes for refinance.
On XX/XX/22, they confirmed that the same rate was available, and committed on email to waving of origination fee and finally providing at least {$2000.00} worth of lender credits.
Based on above commitment, I authorized a hard inquiry and wanted to lock the rates.
They made me wait and did not send a loan estimate on XXXX despite multiple follow ups.
On the morning of XX/XX/22, I was informed that loan costs have increased and I would have to pay approximately {$4000.00} more towards closing costs of the loan than what was communicated on XX/XX/22.
|
| 12/16/2021 |
Yes |
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Our loan with Loan Depot was in forbearance and protected under the Federal Cares Act which means the loan was NOT allowed to be reported as delinquent. We recently signed and returned a Partial Claim packet sent by them which was not due back until XX/XX/2021. However, this was returned to them by XXXX overnight, yesterday. As of this morning, they are reporting the account as severely delinquent while still in forbearance as set by the VA. This is the SECOND time they have reported this account delinquent after correcting the mistake via your help previously. They are repeat offenders of the same issue.
|
| 07/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I closed on my house on XXXX XXXX, 2016 using Loan Depot LLC as my mortgage provider. Near the XX/XX/XXXX, I submitted my first payment of {$2100.00} via check to Loan Depot. After I sent the check, and a few days after, I received notification my payment had been purchased by XXXX. My check was cashed as a debit transaction on XXXX/XXXX/2016, and when I called to see why that was the case, nobody on their end had me in the system, nor did they have my address in the system. Despite numerous calls and emails, I have not gotten a response, and my call this morning was actually hung up on mid converstaion.
|
| 09/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
FAILURE TO DISCLOSE THE NATURE OF THE BUSINESS RELATIONSHIP WITH THE SUPPLIED TITLE COMPANYXXXX XXXX XXXX XXXX
LoanDepot never disclosed with me in any form of communication that XXXX is owned by LoanDepot and created a potential conflict of interest for quality control which may have directly impacted my tax payment estimate which was incorrectly quoted during closing in XX/XX/2020 ( another CFPB complaint was opened for the specific issue of incorrect tax estimate ) Violation of Regulation : BREACH OF CONTRACT TO PROVIDE FULL DISCLOSURES OF AFFILIATED BUSINESS ARRANGEMENTS PER 12 CFR 1024.15.
|
| 07/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I had a loan with LoanDepot for my townhome. It was sold to XXXX XXXX. I never received notification that the loan was sold. I placed a payment with Loan Depot on XXXX and assumed that the payment had gone through. When it did not clear my bank, I checked again. Now it won't let me pay because it says that my loan was sold. I do not have any information from XXXX XXXX such as a loan number, nor a mailing address. It took 3 tries to get a correct phone number and I have been on hold now for 27 minutes. I am afraid of missing the XXXX payment. I'm never late with my payments. This is very worrisome.
|
| 11/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
The monthly payment due is miscalculated to be {$3000.00}.
The correct monthly payment due is {$2900.00}.
Escrow account has been closed. Escrow Closing Notice attached.
The correct minimum monthly payment is arrived by adding the line items for principal ( {$770.00} ) and interest ( {$2100.00} ) from the latest monthly statement received. XX/XX/20 statement attached.
Tried to resolve the wrong monthly payment with loanDepot on 2 instances. Message acknowledgement on XX/XX/2020 ( attached ) and Live Chat on XX/XX/2020 ( attached ).
Still no resolution. See attached XX/XX/2020 Payment Screen.
|
| 11/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I closed on a cash-out refinance on XX/XX/XXXX. The disbursement date was to be XX/XX/XXXX. I received notice on XX/XX/XXXX that my loan had funded ( 6 days late ). Though my original loan was paid off by the refinance, I sit here on XX/XX/XXXX without my cash-out funds. I have emailed my loan officer, called several times, called his manager, and called customer service. I have yet to receive a call or an email back from my loan officer or his manager. I don't know what else to do.
The company is Loan Depot.
The mortgage amount was {$160000.00}, and the cash-out portion was to be {$96000.00}.
|
| 08/01/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
We fell behind due to timing of the hurricane, as well as my spouse losing their job back in XXXX of 2017. We have been working extremely hard to work something out and sending the required documents requested week after week. It's to the point that we are still having problems with the company from losing Documents, one person stating that they have everything to not having the documents a few days later, submitting the same Documents over a month later to documents expiring because of this long process. We are trying to save our home, but Loan administration does not have their stuff together.
|
| 12/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I'm trying to get proof from my bank that thay paid the school taxes I called up my local tax office on XX/XX/XXXX to ask them if its paid in thay told me no, So I paid it from my bank account than I'm calling up my bank from my mortgage to ask them way isn't it paid im paying in every month for the escrow so they told me they sent out a check so im calling back the tax office ask them if they get the check so they told me they get it on XX/XX/XXXX in they sent it back to the bank Now im trying to get back the money from the bank and thay not answering me So please can you help me with that
|
| 09/24/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I lost my job on XX/XX/2018. I completed a Loss Mitigation package with loanDepot, who sent acknowledgement of receipt of the completed application on XX/XX/2018. I have called several times to get a status of the application, but only receive a recording stating that my loan is with an underwriter. They continue to send notices of intent to foreclose even though every time I call they tell me the same thing. I also consulted a HUD adviser that informed me that they are obligated to decision the application within 90 days and it has been more than 120 days since I completed the application.
|
| 02/20/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My mortgage company, LoanDepot sent me notice that my taxes were increasing {$110.00} per year but my monthly payment would increase {$70.00} per month. I 've made several attempts to correct the matter via email and phone. Today, I called and the was placed on-hold to speak to a supervisor but no one has picked up the phone for over 45 minutes. I feel like LoanDepot is intentionally giving me the run around to discourage me from having the matter corrected as a similar tactic was used used previously when they asked that I allow them to analyze the matter and then they would call me back.
|
| 07/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX from LoanDepot is dishonest. We were rate shopping and spoke to XXXX at LoanDepot to see what rates he could get us. Other lenders just needed general information, income, debt, credit score and they could provide a quote. He says, " I'm going to do a soft credit pull. It won't affect your credit score. '' He didn't even ask my permission and I didn't give him permission. I didn't give him my information it must have pulled it from the information that had on me. We'll my credit score dropped and I got this thick package in the mail for a full XXXX application I never asked for.
|
| 05/09/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Loandepot.com gave us a loan to buy a new home yay!! Then they promptly shared our information with many other lenders. These lenders " XXXX XXXX '' notice number XXXX are misrepresenting themselves as the VA. Stating I should call the my VA rep at their number. The person answering the phone stated they are not a VA rep. I have received numerous letters all stating similar things. Get your escrow back? At the bottom in tiny print it states it is a refinance option. I have called them to remove my information many times and it still persists. I OPTED out and am being constantly harassed.
|
| 10/26/2020 |
Yes |
|
|
|
Web |
Servicemember |
|
I closed on my house on XXXX XX/XX/2020, loan Depot still calling and telling me that I was missing a pain. I called them to find out what was going on they said the loan was short by XXXX. I called people that were handling my loan and they said it was close that they Loan Depot had received the check. I have talk to supervisors and supervisors and have not helped in finding out the problem. I talked with last week all I kept hearing from them was I can not see the screen I have to have somebody else call you. this was supposed to be taken care of Friday and has not been.
thank you.
|
| 06/02/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have been dealing with my mortgage company, XXXX XXXX since they bought my mortgage in XX/XX/XXXX. They are supposed to take care of my property taxes. My property taxes are $ XXXX/year after residential exemption. However, they keep charging me {$2700.00} per year. I have contacted them via phone and FAX to ask them to reduce property tax withdrawals from my account to their escrow account, however, they simply ignore my request. Right now, I have {$1800.00} in my escrow even though I do n't owe any taxes for XX/XX/XXXX! And, XXXX XXXX ignores my request to return this money to me.
|
| 03/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I applied for a mortgage with Loan Depot on XX/XX/2022 with a loan officer named XXXX XXXX ( XXXX XXXXXXXX ). I authorized a credit report pull on this day and the loan officer completed the credit report pull on this day. On XX/XX/2022, the loan officer discovered that I was shopping around, and pulled my credit report XXXX more times ( in the same day ) to deliberately lower my score so that no other lenders could help me. Between XX/XX/2022 and XX/XX/2022, my score XXXX score dropped XXXX points with no other changes to my credit report other than the inquiries in question.
|
| 08/08/2018 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
The company Load Depot ( XXXX ) XXXX https : //www.loandepot.com calls me continuously all day long, at least 4-5 times a day from various numbers that include area codes XXXX, and other parts of the country. When I block a number, they generate a new one. I have blocked and blocked and yet they still call. I have not called them back because I do not have an account with them and have never done business with them and do not want to give them any more information than they already have, which is my cell phone that is supposed to be on the do not call list. It's a robo-call.
|
| 05/24/2019 |
Yes |
|
|
|
Web |
|
|
My name is XXXX XXXX, I was approved for a mortgage loan with loandepot in XXXX Florida XXXX my loan officer was XXXX XXXX My closing day was XX/XX/XXXX.
My loan officer contacted me a week before closing telling me that she lost my grant money because the government ran out of money she asked me if I had XXXX dollars for closing I said no and she asked me if I could borrow money for a family member I said no I was in tears I gave up my apartment and put my furniture in storage now I have no place to live she even keep my deposit money. Please help me this is not right.
|
| 10/19/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I received an offer from LoanDepot ( my mortgagor ) that I could save interest on my loan if I signed up for their budget billing program where they take my XXXX/XXXX my payment twice a month and then twice a year they take an extra payment. This was very misleading because they do n't apply the payment until the XXXX payment is made. They are taking my money and using it for XXXX the month without any benefit to the consumer. I can make a thirteenth payment at will. I am a XXXX and understand what is going on. To the typical borrower that if very misleading and unfair.
|
| 05/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I was on Loan Depot site to get pre-approved for a loan. The website and the boxes I selected said that it will not impact your credit score and that it is only a soft pull. However, my credit was pulled and Loan Depot will not delete the inquiry. I have screenshots of every step taking as I completed the application and have provided that to loan depot. They still will not reverse it. Also, they will not send any proof to me showing that I selected anything otherwise as the website states multiple times that it is only a soft pull. I do have evidence to prove my case.
|
| 10/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Loan depot spent almost 3 months on a refinancing application, first promised approval by XXXX XXXX Then kept asking me for various documents which I submitted They said your loan is already approved we just need to do the appraisal and then we close there is no problem They went out an appraiser who wasnt qualified to do an appraisal and did inadequate job. Loan depot asked me to pay appraiser XXXX $ and then denied my loan I spent the whole weekend in tears because I spent XXXX $ for nothing and they devalued my house and denied my loan and refuse to refund my money
|
| 02/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
On XX/XX/XXXX, I closed on a cash-out refi with Loan Depot. The funds paid to me and to payoff my previous mortgage were to have funded within 5 business days ( by XX/XX/XXXX ) and I prepaid interest on this loan accordingly. For no explained reason, they did not fund until XX/XX/XXXX. Given I paid per diem interest on my old mortgage that was supposed to be paid off, and to my new mortgage which I prepaid since mid XXXX, I was essentially double charged interest. I've made numerous attempts for them to address this and have been ignored. They simply won't respond.
|
| 04/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Bought a home last XXXX, HUD states payment will be {$2400.00} for the first 1-8 years w/ a lower payment there after. Received a notice that my mortgage would be increasing this Spring as well as sold to a new company. Initial loan company stated the increase was due to homestead exemption, however, after reviewing the paperwork I have found it to be the fact that they missed PMI inclusion in the mortgage overall payment. Given I never agreed to the increase and it was negligence on their part, I would like to launch an investigation for negligence on their part.
|
| 10/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/XXXX, I authorized a withdraw using be debit card in the amount of {$490.00} for an appraisal for a mortgage refinance. My account was charged {$490.00} on XX/XX/XXXX.
On XX/XX/XXXX, my account was charged again for {$490.00}. This was unexpected and unauthorized and sent my account into overdraft. I contacted Loan Depot immediately. They admitted it was their error and promised to have the amount credited back to my account.
Though I have contacted them repeatedly and they keep saying they'll return the funds, I still have not received the refund.
|
| 10/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
The loandepot closed my refinance but didn't fund the loan for 3 days after the date of closing and I had to pay interest at previous mortgage company and with loan depot for same 3 days twice!
I talked to the title company and they said they didn't get approval to do final funding for that time period and refunded 1 day 's interest but remaining 2 days I followed up with loan depot and they kind of agreed and opened ticket but now wouldn't respond for more than XXXX months and tell me anything about refund of XXXX $ XXXX XXXX $ interest per day x 2 days )
|
| 08/23/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
My husband called loan depot about a month ago to refinance our current va loan with them and we were told that it would be possible in a month and that we would get free refi through their company for the life of the loan. We recently called back to hopefully start the process and were told they no longer service manufactured homes and that they would not be doing a refi for us. They are rude, condescending, and hung up on my husband during one of the many phone calls to try to resolve this issue. We were never alerted to this as I feel we should have been.
|
| 07/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
LoanDepot, my mortgage company, has yet to pay my property taxes to XXXX XXXX XXXX for XXXX 2017. They have, however, paid the taxes for XXXX 2017- XXXX 2017. T hat payment was only made just recently, as up until just a few weeks ago both XX/XX/XXXX and XX/XX/XXXX payments remained unpaid After many phone calls to their customer service department and many emails to their " delinquent taxes '' department asking for a solution, I continue to be put off and told that " funds were disbursed '', yet these taxes continue to remain unpaid
|
| 02/11/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Loan originated XX/XX/XXXX Lender failed to pay property taxes for XX/XX/XXXX so I paid them myself and was reimbursed but not before being told they didn't owe to pay my property taxes despite their collecting escrow for it.
I again paid my own property taxes for XX/XX/XXXX on XX/XX/XXXX sending proof to lender and am now having trouble getting reimbursed by lender who keeps telling me they are going to refund me but do not and refuse to escalate to supervisors. Last customer service rep XXXX told me he had no supervisor contact information on XX/XX/XXXX.
|
| 06/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We had refinanced our home mortgage with loandepot and have been making on-time payments ever since. Money has been paid into escrow to cover property taxes, and these have not been paid. We are now facing late property taxes with interest by the county. Loandepot sold the mortgage to XXXX this XXXX, and they state that they shouldnt have to pay the taxes as they were due when loandepot owned the mortgage. Loandepot states that they can not pay as they no longer own the loan. We are facing the loss of property due to this and each lender blames the other.
|
| 07/14/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Since XXXX XXXX 2021, I have made multiple attempts to get Loan Depot to drop my PMI due to my home appreciation in value. On XX/XX/XXXX I sent in an official email requesting my PMI removal, the PMI responded back on XX/XX/XXXX with a denial letter asking me to provide more information. I have done so, I have sent in detailed info about all my major remodeling, all the major structural changes with reciepts and images. It's been 2 month I sent multiple emails asked for managers to call me back and Loan Depot has yet to call back or provide any support.
|
| 06/27/2017 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I requested my creditor Loan Depot to assess my loan for the removal of my PMI insurance. I was instructed that I had to make payments for 11 whole years before they would remove PMI. I know that if my Loan to Value is below or close to 80 percent then they should consider the removal of my PMI. I refinanced my home almost 2 years ago and during that time my appraised value came in at {$200000.00} and my current outstanding balance on my home is {$170000.00}. Are they correct in saying I have to wait 11 years? Is this a new regulation I 'm not aware of?
|
| 11/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
My loan is with Loan Depot.XXXX weeks ago I spoke with representative XXXX XXXX and I thought that this was all taken care of. I made XXXX payments of XXXX on XX/XX/21 because the payment ( XXXX ) couldn't be found as they errored somehow. The account # XXXX which appears on my billing and the phone contact number XXXX sends me to XXXXLoan Depot should have corrected these errors. To make matters worse I am being billed XXXX which includes XXXX which after talking with Representative XXXX XXXX should not be appearing on my account as I never paid late.
|
| 05/13/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Letter from XXXX XXXX XXXX XXXX on Behalf of Loan Depot.. stating my loan has been transferred.. Loan Depot denies this 3rd party communication. My understanding I am protected by Moratorium enacted by congress for those impacted by XXXX. I was placed in forebearence. I was approved by Loan Depot for a re-finance and then sent to collections. When protected by Moratoriam I should not be placed in forebearance status nor sent to collections. I should be able to re-finance and roll back payments using equity from the home. I am protected by a moratorium.
|
| 03/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
loan depot must conduct an thorough investigation about possibly scam artist XXXX XXXX scammed me out of my home XX/XX/XXXX and moved in the next day around XX/XX/XXXX has gotten multiple loans and are hitting my credit or by emails. I never conducted the loan action with loan depot in XXXX and want you to investigate who did as I know from my loan he has gotten loans with HUD in XXXX, step forward, michigan assistance program, XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX all possibly in my name or under my account.
please investigate.
|
| 08/14/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I was laid off from job and applied for a loan modification due to financial hardship. Submitted forms multiple times and multiple applications from XXXX-XXXX. Denied for loan modification and asked to resubmit and resubmit. During loan modification, foreclosed on home. Had legitimate layoff and had to move. Tried to sell, couldn't. Loandepot.com rejected short sale. Refused to offer any help. Loandepot.com has done zero to help in a situation with a legitimate hardship. We have been applying for a loan modification for two years with no end in sight.
|
| 09/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I was affected by XXXX XXXX on XX/XX/XXXX. When I attempted to file a flood claim on XX/XX/XXXX I was informed that loan depot mortgage company failed to make a premium payment so my flood insurance was canceled. Loan depot said they did n't make the payment because XXXX did n't submit the proper paperwork and XXXX had the wrong loan account number on their documents..they both say it 's not their fault and neither want to take responsibility for our lapse in coverage. We need help! XXXX is contracted through XXXX. Our premium is paid through escrow.
|
| 03/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I spoke with XXXX and she was very helpful so I am just trying to open a portal to up load my info and evidence. What is happening is my mortgage co. is raising my house payment saying there is a shortage in escrow for insurance and tax impounds so I sent them the {$900.00} they said I was short even though when I contacted my insurance they said it was fine they even sent me a {$210.00} refund for over payments so they are still raising my payments and threatening me saying they will not except short payments. I have called several times to no avail
|
| 11/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
On XX/XX/2021 I have closed out a mortgage loan with Loandepot. They are suppose to send me the escrow amount but have not done so. They told me that it would take anywhere from XXXX weeks to XXXX month to send me the money. To this day, XX/XX/2021, I have not got my escrow money and every time I call they are telling me that they have just re-issue the check but I still don't have any money ( they are lying to their teeth ).
Please do not do business with Loandepot since they will tell you lies after lies so as not to give you your money on time.
|
| 08/25/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I closed my existing mortgage with LoanDepot on XX/XX/2021 ( statement attached ). As per the payoff statement dated XX/XX/2021 ( attached ) interest was due only if repaid on or after XX/XX/2021. Hence the payoff amount should be {$760000.00} i.e. principal only.of {$760000.00} and recording fee of {$51.00}. However in the statement LoanDepot has charged me XXXX as the payoff amount i.e. excess of {$180.00}. When asked 4-5 times and after spending 2 hours they are unable to explain the excess charge. Request your assistance in resolving the matter
|
| 04/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
LoanDepot has failed to deliver my escrow balance check of ~ {$3300.00} after I closed my mortgage with them and refinanced with XXXX XXXX. The loan was closed on XX/XX/XXXX. According to their customer service, two delivery attempts ( XX/XX/XXXX, XX/XX/XXXX ) were made, but I have yet to receive either of the parcels they supposedly mailed to me.
I am very disappointed with their customer service. After multiple attempts to resolve this matter my own, I am submitting this complaint to let other consumers know how unethical this company is.
|
| 07/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
LoanDepot, my mortgage company, has yet to pay my property taxes to XXXX XXXX XXXX for XXXX 2017. They have, however, paid the taxes for XXXX 2017- XXXX 2017. That payment was only made just recently, as up until just a few weeks ago both XXXX and XXXX payments remained unpaid After many phone calls to their customer service department and many emails to their " delinquent taxes '' department asking for a solution, I continue to be put off and told that " funds were disbursed '', yet these taxes continue to remain unpaid
|
| 01/10/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
By law the company has 5 days to reach out and form a solution for our issues. First the company stated that nothing has gone up for taxes and insurance and they merged thats why they needed escrow and now all the sudden it has. Ive called, emailed and complained and still no response. Then the company just lowered my escrow by {$80.00} a month for the next 36 months without my permission. I can not afford this! How can you do this in a time like now especially and not phone calls nothing! We need an answer! I do not reccomend loan depot.
|
| 03/30/2022 |
Yes |
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I submitted a complaint with XXXX last XXXX XXXX XXXX about the inquiry that they made into my credit report. The XXXX responded with a letter that they obtained inquiry with my permission that the Loan depot gave to them. The loan depot agent told me that this is only a soft pull and not a hard pull since this is just a verification and once we move forward with the loan they will do a " hard pull '' Unfortunately they were not able to qualify me for the loan and left damage to my credit by leaving that hard inquiry on my credit report.
|
| 03/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
LoanDepot account shows a remaining balance of {$250000.00}. This open balance tradeline is impacting my credit standing which is a violation of the Fair Credit Reporting Act guidelines as the debt can hinder my potential credit approvals due to the outstanding debt.
LoanDepot has failed to update my credit in a timely, efficient manner. Even after numerous times of trying to contact the company.
LoanDepot hasnt updated my account and still shows I owe on the loan that was transferred to XXXX XXXX. As of XX/XX/2021 has been paid off.
|
| 10/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I applied for a {$160000.00} loan to refinance my home and payoff some bills. Loandepot XXXX XXXX XXXX XXXX, XXXX XXXX, California XXXX, was the lender. Loan # XXXX, I closed on XX/XX/2019. I sent a e-mail on XX/XX/2019 to the lender stating that I wish to cancel my loan application, I also sent the Notice o Right to Cancel, on XX/XX/2019 by US Postal mail, and had tracking number to tell me when it is received. The letter was delivered before the mid night deadline. But the company claim that it did not receive the e-mail or the letter.
|
| 12/14/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Loan Depot has failed to pay my town property taxes. Due to their non payment my name will be listed in the town letter for the next 3 years causing my reputation harm. I have called them to try and resolve this multiple times but all I can get out them is " It 's being worked on '' At no point have they been able to give me any indication as to when my town taxes will be paid or what the actual status is with the process. They are unable to let me speak with someone who can actually be of assistance and block all attempts at escalation.
|
| 12/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am complaining in general about calls from XXXX companies. In this case Loan depot. I got an email that I can get XXXX percent refinance rate. The loan officer kept insisting on running my credit and said that I will have good rates if my credit is excellent. After doing all that he says I have to pay XXXX points to get XXXX percent. He could have told me before and not wasted my time. I had told him that my credit is excellent still he would not give me any numbers. My complaint is that he unnecessary ran my credit and wasted my time.
|
| 11/16/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
on XX/XX/2014 i bought a house with the agreement that my interest rate would be 3.25 % I have documents that have this interest rate on them. The other day I was going through my paperwork on the house and noticed they had changed the interest rate without telling me it was changed in one day to 4 %. i closed on the XX/XX/2014 with an interest rate of 3.25 % and on the XX/XX/XXXX they raised it to 4 % were they legally able to change that on me when I closed in time for the lower of the two. I did not catch that when I signed the docs.
|
| 06/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Spoke to Loan Depot after making an inquiry on XXXX XXXX. Told them I did not want to go forward with an application and I don't consent a hard pull. They have this recorded and they confirmed it.
They pulled my XXXX Credit Report.
I contacted them to correct and they said they didn't know how. I contacted XXXX, but you can't dispute an inquiry online. I called, but their phone tree isn't working. Tried several times with several different phones. It makes you say or input your SSN, but doesn't recognize it when you input it.
|
| 05/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I've contacted LOANDEPOT & they told me I've never missed a payment, yet the 3 Credit Bureaus refuses to remove me from being listed as 30 days late on the account on XX/XX/21. They told me they are not required to allow me to dispute this inaccurate information any longer. I constantly have to do the 3 Credit Bureaus 's job for them to shield my credit & prove my identity. I've sent documentation of the concerned months in question prior and they STILL refused to remove these damaging negatives from my profile.
LOANDEPOT XXXX
|
| 07/22/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My husband and I recently refinanced with LoanDepot. I went to set up an account tonight for our mortgage online at their servicing website https : //loandepot.loanadministration.com/ and am not at all confident in their security practices. For example, they do not allow special characters in passwords, which is a standard security practice. Were this for any other financial product, I 'd " vote with my feet '' and take my business elsewhere, but I feel stuck with their inadequate web security practices, since they own my loan.
|
| 04/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Yesterday I received in the mail a what looked like large loan application packet from a company called Loan Depot. I have never applied for a loan with this company and found this concerning. I called the number on the forms and left a message. Today I received an email from Loan Depot thanking me for taking the time to talk to them about a loan. I have nor and am not applying for a loan, refinance, etc. with this company and find all of this highly concerning, possibly fraudulent, and I am concerned about identity theft.
|
| 04/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I received a letter on XX/XX/2022 about a shortage in my escrow account. I paid shortage on XX/XX/2022 along with my house payment. I talked to a representative on XX/XX/XXXX to pay shortage separately. Ive called multiple times since because my house payment due is reflecting I didnt pay shortage. Ive called multiple times and talked to multiple people regarding this matter without any resolutions other than being told that our ( loan depot ) system needs time to update. Please help me get my house payment straightened out.
|
| 10/01/2023 |
Yes |
|
- Closing on a mortgage
- Setting up an escrow account for taxes and insurance
|
|
Web |
Servicemember |
|
Closed on a VA loan XX/XX/XXXX. Have had issues with the USPS delivering my mail, and today upon obtaining my mail, is a letter of cancelled coverage from the insurance provider from a home builder, who setup a policy and used an outside title company. Title company just never used the escrow to pay the premium, and my coverage cancelled XX/XX/XXXX. I discovered this on XX/XX/XXXX.
XXXX : XXXX XXXX ( based in XXXX, CA ) Lender : XXXX Title Company : XXXX XXXX XXXX ( in XXXX, CA ) My Address : XXXX XXXX XXXX XXXX, CA XXXX
|
| 01/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage through LoanDepot has reached its 80 % XXXX based on original appraised values, etc. I emailed them requesting to remove PMI from mortgage account over a month ago, and was told I would receive an update by XX/XX/22. No update was given, so I reached out to them again last week via their private that and was told it would be reviewed and they have not responded. I am requesting assistance to get the PMI removed ( one PMI payment has already been deducted from my escrow after the original deadline they gave me ).
|
| 07/09/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American |
|
They called from this number XXXX on XX/XX/2018 XXXX XXXX and XX/XX/2018 at XXXXXXXX XXXX. Its a recorded message left for a XXXX sounds like XXXX or XXXX to call Loan Depot. I called them to tell them they have the wrong number to stop calling. They informed me sorry but unless I have the loan number or SSN number nothing they can do. I said, How would I have that information? Its not my debt. Sorry. I said ok. I will just report you to the FTC or harassment and hung up. The return telephone number on the recording is XXXX
|
| 03/21/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I have been told I am behind on my mortgage, when this a stem from mortgage company over payment of taxes. I had city officials readjust taxes. I email copy as advised. This start in XXXX XXXX. Have spoke with supervisor for the company advising issue was corrected mid XX/XX/XXXX. Only to now be told XX/XX/XXXX I was XXXX payments behind after making XXXX and XXXX payment on XX/XX/XXXX. I get a rep that tells me on XX/XX/XXXX I am correct I do not have any behind payment owed. Loan Depot is the worst company to deal with.
|
| 05/21/2021 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
On XX/XX/2021 my mortgage was paid in full satisfaction of the debt. I sold the home and Loan Depot was paid. I have two letters stating such. My credit report states the mortgage was in my XXXX XXXX bankruptcy ; however, as stated above, the mortgage was satisfied completely. I disputed the credit report with XXXX and XXXX. They investigated, I submitted the letters from Loan Depot stating the mortgage had been paid in full, and the result was no change in reporting that the mortgage was included in XXXX XXXX bankruptcy.
|
| 05/31/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I have a VA Loan with Loan Depot. I set up autopay with them since XXXX. Every XXXX of the month they De it my checking acct at XXXX XXXX XXXX. XX/XX/2020, XX/XX/2020 went fine. Without telling me they shut off my autopay and never told me my payments were not paid for XX/XX/2020 and XX/XX/2020. Since then I discovered the problem on my own and had them Debit the same XXXX XXXX XXXX acct for both past due payments. They then reported me to the Credit Agencies and now want Late Fees and are threatening me with Foreclosure.
|
| 07/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage loan was sold and the transferred account balances are very wrong. The transferred loan does not show the correct payments and escrow balances. The balances are off by more than {$5000.00} at least 1 payment of {$5000.00} has been been credited to my transferred loan. I should not have had 1 early payment applied to the escrow account as well.
Either Loandepot.com is trying to take my money or did not appropriately plan for a successful data transfer of account balances to the mortgage servicer, LoanCare.com
|
| 04/07/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Refinanced my home, and told loan depot prior to closing that the escrow was not correct, and they had assured me it was, and they even double checked so they claim, and after not even a year later, I receive a letter to pay $ XXXX for a huge oversight on their end, or to double my monthly payments for a year.
I understand taxes go up, but this is absolutely absurd. Anyone with any understanding should have been able to see that this was going to be a huge issue. I have an email chain and everything for documentation.
|
| 02/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
We applied with XXXX to see best options for refinancing our house. XXXX claimed we did not qualify with any of their customers. Then the phone calls started from Loan Depot. Loan depot has used XXXX, and XXXX. Loan Depot will call from one number then the other by computer generated calls. Have tried to get them to stop calling all day long from both numbers from around 8-10 times a day. When you press the number to be removed from their calling list they call a few minutes latter. They need to stop the harassment.
|
| 04/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I applied for mortgage loan back on XX/XX/2020 and had a credit inquiry placed on my credit report by XXXX. This is understandable as I signed an application knowing my credit would be checked that day. One inquiry was noted on my XXXX report as well as my XXXX report. No issues. Then I noticed on XX/XX/2020 that I had another inquiry from the same company on my XXXX report in 2 inquiries on my transunion report. this was never authorized and I was never notified that my credit report had been viewed fraudulently.
|
| 04/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
- Within 30 days of closing XXXX told me that not using their lender would cause the purchase agreement price to go up XXXX even before appraisal was done - XXXX also did not give me an option of purchasing a loan without PMI, said it was absolutely not possible to have a loan w/ less than 20 % down to not include PMI forcing me to choose a product I did not want - Before we signed the contract XXXX Sales Consultant , XXXX XXXX , told me that we can use any lender with only losing the XXXX incentive in closing costs
|
| 03/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
complaint against loan depot. Lender forced flood insurance on the property on XX/XX/XXXX and paid {$2500.00} causing an escrow shortage than now I'm repaying with a {$500.00} extra pmt per month. I provided several times an active flood policy to the lender showing enough coverage and no lapses and called them many times to see when the {$2500.00} will be refunded and deposited back on my escrow. They keep telling me over the phone that it will be soon refunded but still as ofXX/XX/XXXX i am repaying the mortgage
|
| 07/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
On XX/XX/21 I received from ClosingUSA LLC ( the closing company ) a proceeds check and final XXXX settlement statement from the closing of the loan on my primary residence.
The final statement had an error in the amount of {$1000.00}. It was caused by dropping the discount points item from the Debit side of the settlement statement.
On XX/XX/21, I informed the closing company of this error by email and have not heard back.
On XX/XX/21, I sent the same information to the closing company by first class mail.
|
| 03/20/2020 |
Yes |
|
|
|
Web |
Servicemember |
|
On XX/XX/2020 I signed a refinance contract with Loandepot.
There were two checks issued.
One for XXXX One for XXXX made out to XXXX Not cash able according to XXXX.
Spoke with XXXX XXXX at Loandepot Return check and receive a replacement.
At my expense.
Ok fine.
XX/XX/2020 still no check.
XXXX XXXX is no help.
Loandepot originators are accepting no fault.
No movement on this and mortgage is due XX/XX/2020. I will pay on time as usual iaw previous payment history.
I am a loyal customer.
Seriously XXXX
|
| 08/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
In XX/XX/XXXX I sent email in writing to remove PMI and both times it was rejected. So I waited for a few months more. On XX/XX/XXXX I sent a copy of the recent a appraisal we did on the property to proof that the value has increased. PMI department is saying that we can not do just any appraisal. We need to wait till next year and regardless of the value increase. PMI dept also said that the only options are that we either wait till next year XX/XX/XXXX, pay lum sum or proof that we have done any improvements.
|
| 11/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
LoanDepot does not meet their obligations and will make every attempt to steal your money. It failed to apply the Principal Reduction amount to my new loan as shown on my closing statement. It has been 15 days since the loan closed. Several of its employees have acknowledged that it should have been applied based on the documentation, don't know why it wasn't, and claim to be escalating the matter to get it resolved and they have not. I get useless responses and then handed off from one department to another.
|
| 11/13/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
LoandDepot.com LLC withheld property taxes of {$13000.00} when closing my loans with them on XX/XX/2020. But I have paid in full my property taxes. After 30 days without refund from them, on XX/XX/2020, I started calling them numerous times to ask about the issue. It appears none of them know how to address the issue or is willing to solve the issue, only passing my call from one agent/office to another and back to the first one, or simply dropped my calls, and mails sent to them was not found as I was told.
|
| 02/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American |
|
Loan depote placed a late payment on my credit report during my forbearance plan I started my forbearance in XXXX of 2020 and six months plan it would end in XXXX of 2020 After sending a letter of there error stating that I do not half to do anything that they would fix there error and now Im trying to refinance with another mortgage company and they will not do a refinance until the late payment gets taking off my credit report its still there is it against the law to place a late payment on a forbearance
|
| 03/10/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My city sent me a legal notice stating my taxes were delinquent and there would be a tax sale. When I contacted the city they stated my taxes had not been paid all year. I contacted the mortgage company and they started there research XX/XX/XXXX. I called back two weeks later they stated a resolution date of XX/XX/XXXX. I called XX/XX/XXXX they said to call back XX/XX/XXXX. Today is XX/XX/XXXX I called the city and they said they have still not received any payments and no one has been in contact with them.
|
| 07/09/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I applied for a loan with Loan Depot XXXX. The process was a nightmare but I have a specific complaint about the loan. Loan Depot sells the loan to a 3rd party. They approved and " funded '' the loan on XXXX XXXX. That is when I started paying interest on the new loan. However they did not pay of the old loans until XXXX XXXX. I was charged duplicate interest for the loans during that period of time. I should not have to pay interest on a new loan until they actually fund the loan and pay off the old loans.
|
| 05/10/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
The lender negligently failed to pay city taxes from my escrow account. Unknown to me, a tax lien was filed against my home and has now been sold to a third party. The mortgage company has stubbornly refused to deal with the situation, which arose in XXXX 2015. They respond only upon a threat of regulatory intervention, and then only to say the matter is " under study. '' Meanwhile my credit has been seriously harmed, and my home is at risk. All documentation has been provided to the lender, Loan Depot.
|
| 10/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
My Loan was due XX/XX/2021. I called in to pay with the loan number on my statement.XXXX amount due XXXX The receptionist said the loan did not exist and hung up. I called again and got another person who spent some time with me and said that I owed XXXX. I paid it and explained how did this happen and she said she didn't know. I have attached the statement and have not had any late charges on my credit, On my other loan XXXX I over paid XXXX don't want my credit messed up. Confirmation number ( XXXX )
|
| 08/28/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
On XX/XX/20 I applied for a VA refi loan from LoanDepot and charged me {$490.00} for appraisal fee. Its been over 3 months and nothing has happened.i withdrew my application on XX/XX/20 and asked for a refund. They told me there is no refund. My receipt clearly states that if I withdraw my application I will get Refunded for the difference between the appraisal deposit and the amount of the value of the appraisal services performed and now they are saying no refund. I have the receipt proving my claim.
|
| 12/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
I am currently experiencing payment problems with LoanDepot. This company is servicing my mortgage. I have been using my BillPay service at the credit union to pay the loan since XXXX 2015. Everything was fine until XXXX 2015. Starting with the XXXX payment LoanDepot has been rejecting the payments and sending me notifications in the XXXX Mail that my loan is on the brink of foreclosure. My BillPay service does n't understand what is going on either. They are not getting any information from LoanDepot.
|
| 10/19/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Hello, About 1 week ago, I received a letter from Loan Dept. my acct # XXXX, stating that I am {$180.00} short in my escrow account, which is strange, since I have a balance of XXXX they would charge me XXXX dollars more a month for a year to make up the difference, I did the math, that comes out to {$380.00}, which is {$200.00} more than the original {$180.00}. Is this Loan Depot or XXXX XXXX? I am on a limited budget, my main source of income is XXXX, and can not afford any unnecessary increase
|
| 02/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I have been trying to refinance my home & have been searching for the best interest rates. On XX/XX/2022, I contacted loan depot.com. I answered some questions & was told they would call me back within the hour. They never quoted me an interest rate. I Never gave them authorization to pull my credit report. And I never heard back from them. I've since called them 5 times, left messages & never received a call back. They did a hard pull on my credit which has negatively effected my credit score.
|
| 07/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
LoanDepot is not funding my mortgage, it has been 14 days since signing the paperwork, and wiring them over {$4500.00} in closing costs. They do not respond to my messages, and now I need to make a payment to my original mortgage company. It has taken them over 4 months to even get to this point, having started with them in XXXX for the refinance process. Additionally, they continually extend the locked rate of the mortgage even though rates have dropped since the original rate lock expired.
|
| 11/07/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Mortgage service " Loan Depot '' has not applied timely partial payments we have made to them under the terms of the loan contract or follow FTC rules concerning how payments are applied. This scam is to delay the payment application to well past the late due date and then charge a {$81.00} late fee, which is detailed in the " Loan Statement '' under " Transaction Activity '' and the activity is outlined in item XXXX on the back of the " Loan Statement '' in section " Payment Information ''.
|
| 03/31/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I am in a fixed income situation. In order to avoid a potential foreclosure due to the increase in the drastic price elevation, I cancelled XXXX services with my mortgage company, LoanDepot, i.e. an insurance policy and tax payment service. The result of my action I now pay down the debt plus interest. I had {$2300.00} in escrow with LoanDepot.
LoanDepot has taken the funds that were in escrow and called it a payment. I believe this is illegal and I want the escrow funds returned to me.
|
| 10/16/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
Trying to refinance a home via XXXX XXXX, w
hich I was told would be simple. I am a widow. My husband & I owned the home, but it was financed in his name with a VA loan. When he passed away, the home was then deeded to me. All I wanted to do was lower the rate, which I was explained was not an issue as I receive his retirement benefits. I was told by LOAN DEPOT, after over 60 days of promising a closi ng in a few weeks, that I do not qualify. With no explanation as to why that would be?
|
| 10/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I have worked with Loandepot for refinancing. I have provided all documents to them and got their final approval. So we are working on closing disclosure and scheduled an appointment with title company to complete the document. When I was heading to title company, Title company said it was canceled. I was trying to reach out with LoanDepot for the reason but my contact and her supervisor can not reach even I left voice message or Email. So I don't have any visibility on my refinance.
|
| 10/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
|
Loan Depot in XXXX XXXX sold my loan to a debt collections company in Texas but did not notify me that this sale would negatively impact my credit report. I have never missed a payment or been late with a payment but the credit bureaus now have been notified that my mortgage loan has been turned over to a debt collector causing my credit score to drop XXXX points. Imagine my shock. Never delinquent, never late and my credit score goes right in the toilet anyway. What can be done?
|
| 03/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I contacted Loan Depot in XXXX XXXX, CA about a refinance on XX/XX/2021. They collected all of my information and stopped returning my calls or responding to inquiries. I made attempts to call and email them on several occasions, including XX/XX/2021, XX/XX/2021, XX/XX/2021, and XX/XX/2021. They are not responding. However, I received a call from my insurance company that they changed themselves to be the mortgagee on my policy. I don't have a mortgage with them. We never closed.
|
| 12/05/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My Mortgage Account with Loan Depot act # XXXX was paid in full XX/XX/2020. Upon checking my XXXX, XXXX and XXXX credit reports Loan Depot last reported to the credit depositories was in XXXX still showing a balance.
Loan Depot has not provided any reporting to the credit bureaus since XXXX ACCURENTLY showing that my mortgage is PAID IN FULL.
I am requesting the Consumer Federal Protection Bureau contact Loan Depot to report my mortgage Paid in Full to all 3 credit bureaus.
|
| 09/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
I applied for loan quotes online. In inquiring we generated many emails, texts, and phone calls. I chose a lender and notified the other lenders I have selected one.
Loan Depot has chosen to ignore my requests to cease and desist calls. On XX/XX/XXXX and XXXX, 2021, I received 10 phone calls from them. There were several individuals but all would talk over me and insist they had a better product. One was quite belligerent.
I have received calls at least twice daily since then.
|
| 01/10/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Spoke to someone for loan depot. Update!!!! Spoke to city of XXXX funny enough loan depot didnt PAY my property taxes of {$4700.00}!!! This is why my escrow went up!!! They were saying our taxes went up now of {$3700.00} which is a lie!! Thats more than 8 % thats illegal!! XXXX put a lean on my house because loan depot did not pay out taxes! This is insane! And they wont even let us pay them ourselves! Literally crooks!! This needs to be rectified I will not stop until it is!!
|
| 10/10/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XXXX XXXX whos home address is XXXX XXXX XXXX XXXX, Il XXXX just recently closed on a property on XXXX XXXX XXXX XXXX Il XXXX. She used fake check stubs, used ppp funds that she transferred into a savings account to close and got an owner occupied loan and IS NOT living in the property it is and was from the beginning occupied and she is collecting rent via cash, XXXX and other methods to conceal the fraud. FHA and loan depot who facilitated the loan was notified to no avail.
|
| 04/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
When I bought my loan thru loanDepot, I was required to pay PMI even though I paid 20 % down payment. I was told after a year I could write a letter and it would be removed. My loan got bought out. XXXX XXXX states I am required to keep PMI. That its 20 % is of the loan, not purchase price of the home according to original note. They say I was misled by loan depot and happens all the time knowing that the mortgage will get sold within the first year! Thus, no accountability.
|
| 03/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
LoanDepot has been my mortgage provider. I Have been making regular payments on my property but they claim the payments are not going through- they have published XXXX XXXX on my account - The Banks confirmed that the money has been debited and i have sent screenshots to the Mortgage company showing the money was taken from my account- there is a problem in their system ( they dont admit it ) Pls help me out here since the mortgage company is threatening me with foreclosure
|
| 02/07/2022 |
Yes |
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2022 I received an alert that my credit was pulled. I had no Idea on who did this because I currently have a morgage loan with loan depot and have not applied for any other loan. I contacted XXXX who provided the report and they advise me that Loan Depot requested this report and had my authorization. I did not provide this authorization and they falsly requested this on my behalf. I need this resolved by this creditor but have not been able to get this resolved.
|
| 02/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
early XX/XX/XXXX we were told by loan depot rep XXXX XXXX that we were pre approved for a mtge and would close XX/XX/XXXX we did close mtge funded XX/XX/XXXX the new mtge docs said that the first payment was due XX/XX/XXXX. so we did not make our XX/XX/XXXX payment to our existing mtge company. on XX/XX/XXXX loan depot decided to defund the mortgage leaving us now 30 days behind on our mtge can they do this 3 companys were involved XXXX XXXX XXXX XXXX XXXX and home depot
|
| 01/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I had paid my homeowners insurance to avoid cancelation and a payment was issued to Loan Depot for a little over XXXX which was suppose to be applied to my escrow account and instead they applied it to principle. I've contacted them numorous times to have that applied to my escrow account in order to refund me.
Instead they refunded me and shorted my escrow account yet refuse to properly post the initial payment to the escrow account instead of the principle balance.
|
| 10/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
This is a continuation with my compliant ID XXXX. Loan Depot paid off my Loan with XXXX XXXX by XXXX. They are complaining to me that XXXX did not return that payment to Loan Depot. Now they are involving me in this process telling me to tell XXXX to return the payment or they will file a suite to put me back on the mortgage with them. I contacted XXXX today and was told that they was not contacted about this problem. They did say that they would not return the funds.
|
| 07/02/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Loan Depot has been giving me the run around on an application for a mortgage and the seller is about out of time. I can't go to another lender due to the excessive amounts of credit pulls they have done. This has left my credit damaged with no choices to go elsewhere. I have talked to managers and none care or arr willing to do anything. Im currently homeless because of this and have included a copy of a form the lender sent that lists the excessive amounts of pulls.
|
| 12/01/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
On XX/XX/XXXX XXXX paid {$2200.00} out of my escrow account to the wrong insurance company. The payment should have gone to XXXX XXXX, my insurance company, but it did not. I have called loandepot at least six times and have spent over an hour on the phone with them each time. I have been told that they will get the money back or that they will cancel the check but that has not happened. As of today, XX/XX/XXXX, the money has not been returned to my escrow account.
|
| 10/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have recently refinanced my mortgage with loanDepot. After the mortgage was closed, I had issue to set up online payment. I have tried to call them for 15~20 times. Every time there was a long time and eventually I had to disconnect after 30~40min wait. In the very few times when I was able to talk to someone, I was told it will be fixed next day or in a few days which was never true. Almost 3 months after the loan close, I still can not set up my online payment.
|
| 06/11/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
Older American, Servicemember |
|
Loan Depot wrote a note of {$170000.00} fraudulently and have slandered me, created credit rift and partially destroyed my Social Media Profile.
I've contacted Connecticut State Attorney Generals Office, XXXX XXXX XXXX, Associate Financial Examiner, Dept of Banking, Consumer Affairs Office, Tel. Direct in XXXX ( XXXX ) XXXX and recently filed a Complaint against Loan DEPOT.
Connecticut Superior Court Docket # XXXX Judicial Branch Case Detail : XXXX : XXXX? XXXX
|
| 06/18/2018 |
Yes |
|
|
|
Web |
|
|
We have a licensed loan originator who has 0 respect for law or compliance and has been named as a top originator in the country several times. The public is being harmed as well as United States Tax payers.
It has been brought to our attention that this loan originator has been buying business from real estate agent and giving TV 's, Refrigerators, and other things of value for business in return and has been done publicly via XXXX and other social media sites.
|
| 03/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I've disputed this information with the credit reporting agencies, contacted LoanDepot via phone and certified mail. As of today no one at XXXX and delteepot can locate the negative information in their system. For one, the reported information is illegal, and violates my right as a consumer according to fair credit reporting act 15 USC 1681 ( 2 ) ( a ) ( i ). I would like to also note that I am a natural living person/ a consumer pursuant to 15 USC 1692a ( 3 )
|
| 05/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
LOANDEPOT.COM, LLC owes me {$1200.00}. I refinanced my mortgage with LOANDEPOT.COM, XXXX. I locked 2.375 % with {$5500.00} in lender credits, as shown in the loan estimate. LOANDEPOT.COM, LLC took a long time to complete the refinance, which was not my fault in any way. At closing, LOANDEPOT.COM, LLC reduced my lender credits by {$1200.00} to {$4200.00}, as shown in the closing disclosure. LOANDEPOT.COM, LLC refused to restore my lender credits to {$5500.00}.
|
| 12/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
My account which I would like to address today is my mortgage with Loandepot Account # XXXX I notice a late pay reported in XX/XX/2020. During that time I was unable to make my payment due to Covid-19 I. When I was well enough to work I did make the payment immediately. I did get a financial accommodation done were the fees were waived and based on the CARES ACT if any accommodation has been made no late pays may be reported to the consumer reporting agencies
|
| 04/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
Today, on XX/XX/2020, I had my credit pulled without my authorization by the company Loan Depot. My husband and I are attempting a refinance, and we told the loan officer we did not want any hard polls on our credit until we could see the numbers. I was told on the phone that this would not happen. Not 10 minutes after getting off the phone, I got an alert that my credit was pulled by his company. My credit score dropped 3 points do to this unauthorized pull.
|
| 02/06/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I refinanced my home with XXXX XXXX. I was charged XXXX % ( XXXX Point ) to reduce my rate. This should appear om my year end mortgage interest statement XXXX. I have called Loan Depot multiple times to try and resolve this waiting on hold for hours ( cumulatively ). They refuse to correct this error. They keep giving me the excuse this was paid to my " title Insurance company ''. This is a lie. I just want a corrected XXXX that reflects the points I paid.
|
| 11/16/2023 |
Yes |
|
- Trouble during payment process
- Payment process
|
|
Web |
|
|
Contacted Loan Depot on loan # XXXX. They have a bad report to my credit. after loan has been paid in full. They have not cooperated in helping me get that negative report of all my credit bureau. This is affecting my ability to get lower interest rates for the last 3 years. I need your help to get loan depot erase that negative report. I would like to file so they pay for all the interest rates I have had to pay due to their false reporting to my credit.
|
| 03/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XX/XX/2020 we did mortgage covid relief, house sold XX/XX/2020, fast forward to XXXX XXXX tried to bid on house, found that loan depot counted forbearance as late mortgage payments which has stopped our loan completely. XXXX XXXX today we have tried every day for hours to get someone to help since its illegal but nothing and nobody will help us. We can not buy a house due to this. My life is on hold and my lease on rental is up in one month. Please help!
|
| 02/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I have been a VICTIM of their Inquiry issue. Make sure to keep the list of inquiries from My credit report, l need to list off the inquiries from my credit report ; they have to remove from the list.
Inquiry details : XXXX COMPANY CHECK MY CREDIT REPORT : XXXX XXXX ; THEY CHECKED MY CREDIT REPORT ON XX/XX/XXXX, XX/XX/XXXX AND XX/XX/XXXX Mailing address : loan Depot LLC, Consumer Lending Division, XXXX XXXX XXXX XXXXXXXX, XXXX XXXX, CA XXXX.
TEL # XXXX
|
| 05/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a mortgage through the Loan Depot company. My agent 's name is XXXX XXXX. I was told via text message that I was disqualified. The agent said the underwriter when I called. because no one sent me any info about my reason for denial except in a text message I called their customer service number and the XXXX said my application was never processed. Now my credit score is lower and interest rates are 2 % higher. I applied on the XXXX, XXXX.
|
| 09/17/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We applied for a refinance home equity line of credit to do home repairs. We were told that we qualified and we started the process of getting the loan done. After it came time to try and close this, we were told that because we did a modification a year ago, the guidelines were that you needed to be out of the modification for 2 years. That should have been disclosed before we paid {$490.00} for an appraisal and did repairs that were on the appraisal.
|
| 12/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have a conventional loan with loandepot and want to refinance. For that, I have been trying to get payoff statement but being denied the statement. I have emailed to the customer services as well as tried to contact the phone number provided but no one respond to the numbers or not able to reach customer service. Bacause of that my refinance application is being delayed unnecessarily and causing me financial loss in the form of higher interest rate.
|
| 11/30/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
I wanted to refinance to remove mortgage insurance from my FHA loan. I contacted a number of companies and decided to use loandepot. I locked in a low rate, but after XXXX was elected rates went up, and loandepot sent out an appraiser who claimed my California house on XXXX XXXX XXXX had lost XXXX sq ft and depreciated $ XXXX in the last 8 years. Despite the fact that all the other houses around the XXXX have increased in value.
This is clear fraud!
|
| 08/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
From early XXXX until the intended close date of XX/XX/XXXX, LoanDepot erred through a lack of oversight and communication ( subsequent to my discovering/escalating an issue ) regarding an intended mortgage in the amount of {$340000.00}.
Details within the attachment. You'll see LoanDepot 's nonperformance was exacerbated by a deliberate lack of communication ... and subsequent deception ... as I tried to fix their problem and affect the close.
|
| 01/12/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I have applied for help in paying my back missed payments ( due to forbearance ) with the Arizona Department of Housing. They have monies from the Arizona Housing Assistance Fund Program. The Arizona Department of Housing has been waiting for LoanDepot to complete their onboarding process that they sent LoanDepot. Again LoanDepot has sat on their hands and have done nothing to help me, their customer get back on their feet as they have promised.
|
| 12/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
I signed loan docs on XX/XX/20 and also wrote a check for over {$5000.00} to the settlement company in the hopes of closing my refinance loan. Ive sent repeated emails and left numerous voicemails requesting an update on the status of my loan closing, but the company has failed to return my call. I am greatly concerned about my loan not closing and their keeping my funds. All I want is for them to close my loan based upon our agreed upon terms.
|
| 04/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I requested payment assistance from my mortgage, loan depot, but they only offered a 3 month forebearance. The problem with a forebearance is that payment is due in lump sum at the end of the forebearance period. This present a difficult situation for me. I have requested deferral from the company but they claim to not be able to offer it at this point. Please help me secure a deferral solution to my mortgage for more than 3 months.
Thank you
|
| 03/23/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I was called by XXXX XXXX Licensed Lending Officer NMLS # XXXX. When I told her I don't want to credit pull she freak out and pressure me by threatening to hang up and telling me there many people waiting for her call. I could lose my home if I don't do what she said. I was not comfortable listening to her. I am sure someone will give into her pressure so I want to let others know about this situation. And want kind of agent is at Loan Depot.
|
| 02/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American, Servicemember |
|
I sold my house in 2020. Loan Depot reported my final payment as late, over 90 days. I was on deferred payments and still had 2 months to go before it ended when the house was sold. All came of my credit reports until this year when apparently one or more of the reporting agencies decided to verify with Loan Depot who, it seems, failed to repspond.
I don't blame them, they already did their part. Now I'm being denied credit because of this.
|
| 03/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I am President of XXXX XXXX XXXX XXXX XXXX in XXXX MD. We closed a loan for clients, last name XXXX, on XX/XX/XXXX. A refinance it should disburse on XX/XX/XXXX. We called loandepot on XX/XX/XXXX asked where was our wire. They gave several excuses but no wire. We called and emailed starting on XX/XX/XXXX and XX/XX/XXXX but to no avail. Today is XX/XX/XXXX and we still do not have the wire.
I can be reached at XXXX XXXX XXXX or at XXXX XXXX
|
| 04/05/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I had XXXX hard inquiries from imortgage company ( XXXX ) on my credit report on XX/XX/2017 and XX/XX/2017 making it XXXX times in 8 days.
I called both XXXX and XXXX who reported this inquiry and I was advised to ask for a letter of deletion from the loan company to take it off my credit report.
My loan officer denied making the inquiry on the XX/XX/2017 and has refused to give me a letter of deletion for the hard inquiry on my report.
|
| 11/02/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
An XX/XX/XXXX payment was made to Loan Depot. XXXX XXXX tracked the payment and confirmed that it had been received by Loan Depot. This payment has been in dispute since XXXX. Loan Depot told us originally this would be settled by XX/XX/XXXX. The current XXXX statement XX/XX/XXXX charged us a late fee of {$45.00} for the XXXX payment when the bank statement shows the withdrawal was made on XX/XX/XXXX. When is this going to be settled?
|
| 01/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have been working with loan depot to refinance my ex Sistine loan with them They moved loan to conditional approval on XX/XX/2020 Any additional documents requested were provided.
I contacted loan depots personal multiple times by email, message and phone.
I have been given nothing but excuses as to why I havent had my refinance completed.
My interest rate lock expired as well and they have refused to proceed a new one as well.
|
| 09/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
In accordance with the Fair Credit Reporting Act, this creditor has violated my rights under 15 U.S.C 1681 section 602 A states I have the right to privacy 15 USC 1681 section 604A section 2 also states a consumer reporting, An agency can not furnish an account without my written instructions. Under 15 USC 1666b, a creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.
|
| 03/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
In accordance with the fair credit credit Reporting act XXXX Account # XXXX, has violated my rights.
15 USC 1681 Section 602 Sates I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
|
| 03/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I pay my mortgage and escrow on time ( EFT ) to Loan Depot. I recently got a delinquent tax bill and when I called them they said they would take care of it.
Since then they said a payment was sent, but the tax office never received payment. They have a XXXX tracking number but it shows as never picked up by the shipper.
If this isn't resolved by XX/XX/XXXX there will be additional action taken against me by the tax claim bureau.
|
| 09/20/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Web |
|
|
Was denied loan for rather suspicious reasons, first for unable to verify identity, how can you say that, when they never tried. Second, for derogatory public record or collection filed, because that 's been cleared up, on most credit reporting services, it does n't even appear. My husband was denied for not reaching XXXX credit score, now this. It 's obvious, either they do n't really make loans, or do n't make loans to minorities.
|
| 04/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I applied for mortgage loan back in XX/XX/2020 with MTH mortgage. There was a credit inquiry posted on my report from XXXX. This is understandable. However I checked my report again later and I saw an additional inquiry from XXXX and 2 more credit inquiries in XXXX from the same company. There was no new application there was no authorization for these credit inquiries. I did not authorise anybody to check my credit in XX/XX/2020.
|
| 12/25/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
FRAUDULENT INQUIRES OCCURED ON MY CREDIT FILE FROM THREE COMPANIES. FIRST COMPANY IS LOAN DEPOT. XXXX ( XXXX ) FRAUDULENT INQUIRES OCUURED ON MY CREDIT FILE ON XX/XX/XXXX AND XXXX ( XXXX ) TIMES ON XX/XX/XXXX,XX/XX/XXXX, & XX/XX/XXXX.
" XXXX XXXX XXXX '' IS THE 2ND COMPANY THAT PULLED A FRAUDULENT INQUIRY ON MY REPORT ON XX/XX/XXXX.
" XXXX XXXX '' IS THE 3RD COMPANY THAT PULLED A FRAUDULENT INQUIRY ON MY REPORT ON XX/XX/XXXX.
|
| 02/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Disclosure information and fee are different then final documents received. Even have a miscellaneous fee, on the final closing document which neither mortgage company, title company or closing agent can explain after a few weeks and multiple phone calls. After closing took more than 20 business days to pay off the old loan that was refinanced. Took 3 1/2 months to process loans without any reason and lack communications during.
|
| 08/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
Based on case # XXXX, Loandepot documented that it's company had made a system error by reporting to all three credit agencies negatively impacting my credit. To this date, all three credit bureaus have not received all correct information and are still reflecting negative credit. I have already been denied credit due to the erroneous error on Loandepot 's system behave and has caused me over thousands of dollars of credit.
.
|
| 01/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
XXXX XXXX XXXX transferred me to XXXX XXXX telling me that they were XXXX XXXX XXXX. I then provided private information to XXXX XXXX with the understanding that they were XXXX XXXX XXXX XXXX I was later told on the phone that I was not actually speaking to XXXX XXXX XXXX anymore and the rep was actually with XXXX
They transferred me to another company to which I unkowningly provided private information. This is not OK!
|
| 09/22/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
- Application denials
|
|
Web |
|
|
Due to the lack of diversity, equity and inclusion, Loan Depot has engaged in unlawful discriminatory and predatory lending practices in its underwriting and customer service departments in order to benefit from the socioeconomic hardships of its homeowners during the Covid pandemic. Please see the documentation ( that was written in real time ) below, in attempt to resolve this matter without having to file for litigation
|
| 11/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Can not get through to someone who can help me login to make payment. Old login is not working and when I try to make a payment. When I call in, they tell me I should not be upset and are more concerned about my attitude then helping me. I spoke to someone who was very rude to me. I would be hung up on if I treated the employee the same way they treated me that way. This is absurd to be spoken to the way this company does.
|
| 11/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am having a hardship as a result of covid XXXX. I have a loanm owned by XXXX XXXX and serviced by Loandepot. Loan depot refuses to offer and deferment plan. I called on XX/XX/21 and requested a cares act covid hardship deferal. I was told loandepot is not offering any deferments. I believe this is in violation of the cares act.
Loan Depot Account # XXXX XXXX XXXX Mortgage address - XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX
|
| 09/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I created account in loan depot web site, I noticed there is different between the screw balance and the amount you hold during the loan process, XXXX XXXX XXXX XXXX {$110.00} per month for 5 mo. {$550.00} Property Taxes {$830.00} per month for 3 mo. {$2400.00} please advise Payment Date Description Amount XX/XX/2021 Initial Escrow Deposit from Closing {$2100.00} Thank you XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX
|
| 12/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I closed / settled on my mortgage two weeks ago and they haven't funded the loan ( sent me the mortgage ). I have emailed ( 5-7 times ), called ( 3-4 times ), left a messages and voicemail with a manager. Nobody is trying to fund the loan ... it doesn't seem to be anybody 's priority, which is mind boggling. I'm confused because I've had a mortgage before and the money was send that day ( or maybe the next day ).
|
| 01/08/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Inquiry made by : XXXX XXXX XXXX Inquiry made on : XX/XX/2020 To Whom it May Concern, I am writing to dispute the following information in my file. I recently received a copy of my credit report and notice that there is an unauthorized credit inquiry made by the company XXXX XXXX XXXX XXXX The listed inquiry was without authorization and I deny making it. I would like to dispute the authenticity of this inquiry.
|
| 10/07/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Loan depot allowed XXXX XXXX who lives at ( not the mortgage in question ) XXXX XXXX XXXX XXXX XXXX IL XXXX to fraudulently obtain a mortgage using ppp funds that she obtained using false documents and even if she didn't obtain the ppp fraudulently it is against PPP rules to purchase real estate with a ppp loan this is fraud. This info was relayed to loan depot and they chose to ignore it making them complicit.
|
| 09/21/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
Loan Depot seems to be uninterested in meeting their preferred lender ethical standards as well as not understanding the non-predatory language and laws in effect today. My application for a re-fi from conventional to a VA loan is approved but yet no closing date after more than 60 days? When you are told to " step back '' and it 's " really getting hard to process your loan '' the VA OIG needs to get involved.
|
| 08/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
LoanDepot was advertising very low fixed rate refinance options to me during XX/XX/2020. However, when I used their website to complete an application, I was notified by their loan agent that LoanDepot does not refinance jumbo loans. However, my application resulted in a " hard-pull '' and is now visible on my credit report.
The hard pull was conducted by " XXXX ''. However I do not know how to reach XXXX.
|
| 10/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We have no clue how to pay our loan. We have tried to contact loan Depot multiple times and just get transferred around to tons of people. No one can find our loan or find any existence of any loan we have ever had with loan depot. We have made 2 loans with them. One currently and they can not find it for us to pay on it. We were promised that all loans of our type are service by loan depot and never sold.
|
| 05/06/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
o all FHA, VA, Brokers & Financial institutions of any type. My home is a single family home at XXXX XXXX XXXX XXXX, Ms XXXX their is one septic system, one address, one water connection, one electrical connection, one driveway Period. For some reason they want to list my home asa duplexto do something bad to my FHA Or Va mortgage. Several have questioned me often. What is going on and what is their plan?
|
| 08/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We made a normal payment as well as a principal reduction payment. The total was XXXX. XXXX or so was to go to the normal XXXX payment and the remainder was to go to principal reduction. Instead they put the remainder to the XXXX payment and only a few thousand to principal reduction. This cancelled a lot of the principal that we were trying to pay down as well as insuring that we paid way more interest.
|
| 02/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I closed on a cash out refinance loan with on XX/XX/2020 and it's now XX/XX/2020 and it doesn't seem like I'm getting my cash out funds and they haven't paid off my current mortgage with XXXX XXXX XXXX XXXX. I spoke to a representative that said you have to pay your mortgage and for you previous mortgage or you will get a late payment. I think I'm being scammed. Will I now be responsible for 2 mortgages?
|
| 12/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a house refinance loan with loandepot.com and paid a deposit for appraisal. The loan was was less than 30 % of the appraised value..
I was granted a Conditional Approval. However after satisfying the Conditions of the Approval, I was denied. I was told specifically that my deposit would be refunded to me while the loan was funded.
I would be happy if LoanDepot refunded my deposit back.
|
| 02/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Loan Depot has stopped sending me any mortgage statements or information about my loan. I have called them at least three times over the past several months to please start sending me my mortgage statements.
They have not done so. I can not work online banking as I am older person and do not like online banking. I need my mortgage statements mailed to me. Can they please send me my mortgage statement
|
| 10/20/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Loan Depot # XXXX was over paid and they returned the over payment, Then this month XX/XX/2021 I paid XXXX to Loan Depot with Confirmation # XXXX have been getting calls today stating that the loan has not been paid. I have enough problems with a XXXX XXXX, XXXX XXXX XXXX.
Even my loan statement does not look right, it is a XXXX XXXX with a due date of the XXXX of XXXX, should it not be XX/XX/XXXX?
|
| 11/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I do not consent to electronic communications. I request all responses be in writing through the USPS. Despite multiple written requests, the unverified account/s listed below continue to report on my file. The late payments are inaccurate, the payments were made on time. Please update the late payment markings to show the correct payment history. Update the account/s below : LOANDEPOT.COM LLC XXXX
|
| 12/04/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/19 a payment through ACH was scheduled today is now XX/XX/19 to my knowledge the mortgage refused said payment my bank provided me with a transmittle form showing the mortgage refused payment stating this fact putting me further behind amd mortgage now states they will not accept anymore payments on my behalf and want to move forward with foreclosure The bank im referencing is Loan Depot
|
| 01/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have a complaint already with you # XXXX. LoanDepot The company processed my XXXX 2017 payment under the wrong account. I have called the company four times and explained to customer service that they credited the wrong account. They have not yet fixed the problem.
I can not make XXXX 's payment until they fix this error. No one is helping me.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX XXXX.
|
| 01/06/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/19, I closed on a refinance on my home with Loan Depot. I did not receive funds until XX/XX/19. I complained repeatedly to both my loan processor and with XXXX XXXX XXXXy, XXXX XXXX, to no avail. I was told by Loan Depot that XXXX XXXX XXXX was extremely busy due to the number of loans. I finally received the funds the evening of XX/XX/19.
Also, I started the loan process on XX/XX/19!
|
| 03/03/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied for a mortgage refinance and Loan Depot pulled my credit three times : On XXXX XXXX, 2015, XXXX XXXX, 2015 and XXXX XXXX, 2015. This has resulted in a major drop in my credit score. What can be done about this? I purchased a car and they pulled my credit two times! Unbelievable what impact this had and will cost me in additional interest now that I am trying to purchase another home!
|
| 12/23/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I sold my house in XX/XX/XXXX and am owed an escrow check of {$290.00} I did not receive a check until XX/XX/XXXX and was unable to cash it because the check was expired. I was told a replacement check was reissued XX/XX/XXXX I have called 3 times to ask where the check is they keep putting me on hold and hanging up.
The Company is loan Depot, my loan number is # XXXX my name is XXXX XXXX
|
| 08/24/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
loanDepot, LLC. falsely advertises home equity loans ( closed-end second mortgages ) on its website loandepot.com, but when consumers inquire about obtaining one, they're told loanDepot doesn't issue home equity loans and are encouraged to obtain a cash-out refinance instead.
Source : https : //www.loandepot.comXXXX https : //www.loandepot.comXXXX This is a classic bait-and-switch scam.
|
| 03/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Loan depot called about an inquiry of refinancing my home. After talking for a bit they asked to pull and take a quick look from my credit just to look at the score. Company ended up pulling a full report with out permission including all of the current loans I have out. After opting out of their services they still send paperwork to move forward with their loan which I did not agree too.
|
| 12/22/2015 |
Yes |
- Consumer Loan
- Installment loan
|
- Shopping for a loan or lease
|
|
Web |
|
|
Approached by Loan Depot for personal loan ; after reviewing the terms of the loan, I the consumer declined/rejected the loan. I received an Adverse Action Notice from the loan company making it sound like they denied me credit. Mentally this is shocking, since I refused to take out a loan with them, it sounds like an attempt to ruin my credit score. This can not be right.
Please advise
|
| 01/18/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I advised the debt collectors that I was exercising my right to arbitration and was told the collection would be put on hold and received an email stating. Per the collector the creditor told them I was not proceeding which was not correct. I never received any correspondence stating the collection was taken off hold and found out about the collection when I received an a credit alert
|
| 04/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Unsolicited offers. Loan Depot emails, calls, and sends physical mail regarding my loan. I do not have a loan with them, I never had a loan with them, they bought my information from someone else whom I applied for a loan through. Now they will not stop contacting me. I have notified them multiple times to remove me from their contacts, but I continue to receive unsolicited offers.
|
| 07/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Older American |
|
Around XXXX I started the process of getting a home loan with a home loan lender to buy a house and my credit score was XXXX then over the course of a couple weeks and a couple credit inquiries my score dropped to XXXX then on another inquery XXXX im curious why my credit score keeps changing and why despite no negative impacts other than the inqueries did my score drop to a XXXX.
|
| 11/18/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
To whom it may concern. My name is XXXX XXXX and my mortgage company is loan depot When started my loan, with loandepot mortgage I had no ideal that I was praying mortgage insurance. It was when I started my refinance with XXXX XXXX that I fund out I am paying mortgage insurance and I dont have or had mortgage insurance but I m still paying for that insurance.
Thank you XXXX XXXX
|
| 10/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
I signed my mortgage loan on XXXX XXXX. I mailed my notice of right to cancel, on XXXX XX/XX/2019 by US postal priority mail express to Loandepot. It was received on by them the same day at XXXX Several days later I noticed that my old mortgage was paid off, contacted Loandepot to find out why they paid it after I terminated my loan. I was told that they did not receive my letter.
|
| 02/27/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
On XX/XX/XXXX loan depot called ask me about refinancing I told him he could give me certain info but do not run a credit inquiry he said he wouldn't I didn't give him my social said he had it from XX/XX/2016 plus he talked to my wife not me I'm XXXX.i gave no permission hope they recorded the conversation cause my wife also told them not to wrong a report very upset at this point
|
| 08/25/2015 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Web |
Servicemember |
|
Loan depot called me, at work, and said they were calling me regarding my inquiry online for a loan for property located at XXXX XXXX XXXX, XXXX, Tn. I explained to them that I have n't applied, inquired or anything else for a loan. He said the request came from email : XXXXXXXXXXXX. They called me last week also but did n't give me any information until today. What do I do next?
|
| 07/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hello CFPB, LoanDepot has not returned my escrow money to me after the sale of my property at XXXX XXXXXXXX XXXX XXXX, CO XXXX ( this is ok to publish ). My house sold on XX/XX/2022. I have tried to follow up and have spoken to them on the phone 4 times since then and while they seem to be helpful on the phone when I call to follow up no one knows what the previous person did.
|
| 06/03/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The mortgage company has not released funds for the insureds project. They have also not released the funds owed to me. They are holding our funds hostage and making demands i have already complied with. At this point, they are committing tortuous interference and delaying a construction project which is costing the insurance company more money every month this is delayed.
|
| 02/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Have not received my 1098 for 2021 - loan was sold by lender to XXXX XXXX in XX/XX/2021. I have XXXX 1098 but never received the LoanDepot.com 1098.
Called 2 weeks ago to request duplicate. Was told by customer service rep it would be sent out same day. Still have not received anything. Can no longer login as once loan was sold they removed my ID from their online system.
|
| 10/17/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
My refinancing application was denied and all I 'm asking for was a formal letter of explanation as to why. I believe I have a right to request this. I have emailed several times. I was told they have 30 days to respond and will have to through their compliance department. The 30 days have already passed so I sent a couple of emails to follow up but have not been answered.
|
| 03/13/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
The Property went into foreclosure after been told it would since the home was active for sale. Even once we had a full price offer the bank foreclosure on the property. The property was due to close on XX/XX/XXXX but buyer could not risk going thru and the lender foreclose the same day. We call the bank plenty time anmd was given a different story every time we called.
|
| 12/22/2015 |
Yes |
- Consumer Loan
- Installment loan
|
- Shopping for a loan or lease
|
|
Web |
|
|
I was told by XXXX XXXX that I could get a lower rate on my mortgage. While I was talking to loandepot to find out how much lower my rate could be, they put me on hold and did a had credit inquiry without my permission. I can not get it removed from my credit report now and it lowered my credit score for two years. Loan Depot does not respond to my calls or complaints.
|
| 01/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Today is XX/XX/XXXX. I closed a refinance on my primary home the end of last year with Loan Depot. It has been more than 20 days and my loan hasn't funded. My loan processor, XXXX XXXX. NMLS license number XXXX told me the underwriter is requesting additional documentation ( XXXX P & Ls ) for a loan that has already closed but not yet funded. Her namager is XXXX XXXX.
|
| 10/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Refinance closing executed XX/XX/2021 LoanDepot and Closing USA Lender receipt of documents but not check provided to closing agent during signing. Lenders says closing agent lost check 2 days after confirmation of received documents package. Documents and funds shipped in the same package and tracking number. Documents received but check lost check amount {$1200.00}
|
| 03/31/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
Starting a refinance with XXXX XXXX XXXX Loan Depot on XX/XX/20 Received Loan Estimate, Lock Agreement ( good through XX/XX/20 ), Appraisal, and was told everything was in order Received call last week that they could no longer complete the loan because of COVID 19, and left me with no options How can they cancel this process after a month and having agreed to terms?
|
| 04/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
loanDepot not processing payment checks in a timely manner. I've had this issue with loanDepot several times. Takes them 3 weeks+ to process payment.
This can impact my credit. loanDepot blames postal service. Other checks mailed same time are processed within a week.
When I call, told I can pay online. loanDepot forcing customers to pay online.
Please advise.
|
| 11/28/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Loan Servicer has changed address to send payments to without informing me causing payment processing problems, for which servicer is attempting to blame me.
Loan servicer has improperly reported me to credit bureaus as late or delinquent when this is not the case.
I am presently current in my payments per loan agreement, but Servicer continues to harrass me.
|
| 07/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
They're trying to get me to refinance. I told them I wasn't interested we were going to sell but they continue to call a couple of times a day. An example of calls per day is!. Call at XXXX XXXX XX/XX/XXXX 2. Call XXXX pm XX/XX/XXXX 3. Call XXXX pm XX/XX/XXXX 4. Call XXXX XX/XX/XXXX 5. Call 3 XXXX XX/XX/XXXX 6. Call XXXX XX/XX/XXXX 7. Call XXXX XX/XX/XXXX 3
|
| 02/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Went to get a mortgage on my house was told upfront all I had to pay was a XXXX fee for credit score andXXXX fee for appraisal fee then 3weeks later thet are telling me I need to get septic lagoon inspected and pay for that they werent upfront with the fees and stuff loan depot lied to me about all the fees and didnt disclose this one to me to me thats fraud
|
| 05/13/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Paid for an appraisal did not recieved a copy. Loan didnt go threw. Problem with loan well is not on financed property. So the bank has a house financed and there is no water. The bank should of have appraiser add another parcel with value and add to financed parcel. I asked for appraisal never recieved. Ask for money back and they would not respond ....????
|
| 04/20/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Loan Depot advertised a product on their website that they do not offer, which is a stand alone 90 % LTV home equity line. I applied, they ran my credit and when they called me said I had to refi my first mortgage with them to get the home equity line at 90 %. That wouldnt make any financial sense for me because my rate is 3.24 % and they were offering 4.5 %
|
| 01/17/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I am trying to refi my home with a VA loan from Loan Depot. They are telling me that I am not the Title holder based on their search. I have checked with XXXX County and they confirmed that I am official Title holder. Loan Depot 's representative, XXXX XXXX told me they will not allow me to to contact the Title search company that is in error What can I do?
|
| 09/26/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I submitted a request for an FHA case number transfer from Loan Depot over to XXXX XXXX. Loan Depot then told XXXX XXXX that I did not want to move forward which was a lie and I feel that this company thinks they are to big to be wrong. I am just trying to refinance my home with XXXX and Loan Depot is not allowing this to happen after a number of requests.
|
| 03/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Loan Depot is incorrectly reporting an installment account as 120 days delinquent every month through at least XX/XX/XXXX to XXXX when it is not. The account was charged-off in XX/XX/XXXX and now has a {$0.00} balance. Loan Depot is reporting a balance of {$8800.00} when it should be {$0.00}. It appears they may be dual reporting the account as well.
|
| 02/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I went on covid forbearance and am in the process of trying to bring my loan current. Loan Depot refuses to consider me for a streamlined loan modification and is only offering me deferment. I would like to request assistance perusing XXXX Flex Modification per the letter that was sent to me explaining my different options to bring my loan current.
|
| 10/29/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
stating XXXX XXXX day late payments to credit bureau and 2 XXXX days late payments sent wrong payment history refused any other action wont publish the repayment plan of 1 whole payment and a half i paid for over six months straight on XX/XX/2020 right at covid on unemployement, another bank bought there note and i paid it off XXXX see attached
|
| 05/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Irregularities in the home appraisal reporting. Appraisal report was not shared after multiple requests and after almost a month lender tells that the appraisal was never done. I have the appraiser visit the property and the appraisal was completed on XXXX XXXXXXXX as per the information received from tenant at the property and the appraiser.
|
| 11/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Problem with Loan Depot. I mailed in a signed document for a program called Budget Tracker they keep saying they don't receive it when I have sent it twice now. Now I have to go to the post office and get a tracker on the mail for it. I just want you to know they are playing games like this.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , AZ XXXX
|
| 11/26/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Loan Depot has used an excessive amount of time to refund the escrow. Originally they said 20 business days now we they are saying a month to 45 days. This is our money they are holding interest free and without penalty. If we did this they would be charging us penalties plus interest. I fail to see how this can be acceptable under the law.
|
| 04/13/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
Servicemember |
|
Loan Depot they have called me for a past few days multiple times. My phone record on my phone only keeps so many.
Called XX/XX/XXXX at XXXX, XXXX, XXXX.
XX/XX/XXXX at XXXX, XXXX I have called and asked them to remove me from the list but they still keep calling. It says that you can be removed but I hit that and they still keep calling.
|
| 04/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Loandepot.com ran my credit with out my permission. When I asked them to remove the hard pull from my credit report they refused. I ask to file a complaint about the loan officer who pull my credit with out my permission they told me I could not. The NMLS of the person who pulled my credit is XXXX, XXXX XXXX. The company 's NMLS is XXXX.
|
| 08/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Applied for we applied for a refi with loan Depot and they told us they were going to do a soft pull not a hard one and it wouldn't affect our credit we got something from XXXX about an hour ago that says it was a hard pull and it did affect the credit and it's going to stay on there for a while they're lucky that's all we're doing
|
| 09/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Currently I am being charged PMI. As of XX/XX/2021 I owed less than 80 % on my home based on current market value and Loan Depot is refusing to drop PMI. They also will not disclose what my home value is being based off of while I sent them all recent sales within the neighborhood to prove my value of ny mortgage is less than 80 %
|
| 03/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I closed on the refinance of my loan on XX/XX/2021. LoanDepot charged pre-paid interest on my new loan from XX/XX/2021 to XX/XX/2021 but paid off my previous loan only on XX/XX/2021. I sent multiple emails to LoanDepot asking them to refund the 3 days of interest I overpaid on the new loan. So far, I have not received the refund
|
| 04/24/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
The lender has failed to provide the required notice of additional required documents wi thin five ( 5 ) business days in violation of Regulation X, 12 C.F.R. 1024.41 ( b ) ( 2 ) ( B ). Therefore, this client 's application was entitled to be treated as facially complete pursuant to Regulation X, 12 C.F.R. 1024.41 ( c ) ( iv ).
|
| 11/22/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
The company, LoanDepot, promised me {$3000.00} in cash back. That cash back was vastly reduced. The loan officer I spoke with said that they were breaking the law to offer me that money. I want to know if their refinance of my mortgage was illegal and if they owe me any money or damages.
I am a 100 % service XXXX Veteran.
|
| 10/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
this is against loan depot for reporting 30 day late payment on my mortgage. i called to setup an automatic payment and bi weekly setup. they did not set it up and told me i should be setting it up myself. They went ahead and reported me. I want justice against loan depot for ruining my credit report unjustly and unfairly.
|
| 01/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I was shocked when reviewing my credit report in regards to a late payment reported in XX/XX/2019. I am not sure what had happened. I believe all my payment to be made on time. My thought is that a statement was never received. As soon as I became aware of the issue I quickly resolved the issue and have been on time since.
|
| 03/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am concerned that I received an email from my homeowners insurance company that LoanDepot has not paid the insurance premium via escrow. I tried to call LoanDepot and inquire however no CSR could find our information.
Out Mortgage Loan # XXXX The property address is : XXXX XXXX XXXX XXXX XXXX, NJ XXXX Please advise.
|
| 01/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have already sent 2 complaints : XXXX XXXX.
This is regarding LoanDepot payments that I have made. The problem was suppose to be fixed. I just received a bill for XX/XX/2018. It states I owe XXXX I have already paid XX/XX/XXXX and XX/XX/XXXX. This keeps happening. I do not know what else to do with this loan company.
|
| 01/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
With LoanDepot they are forcing users to go online to service their payment method. I do not agree to have things done electronically, thus they're violating the esign act and should service my account over the phone rather than requiring that I service myself online for things such as updating a payment method.
|
| 03/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
I locked into a Loan Estimate in XXXX. I was told it would be submitted to Underwriting and stay locked, but received a 2nd Loan Estimate on XXXX as we were about to close. The difference between both Estimates is over {$12000.00}. Can they quote & lock an original estimate and then change just prior to closing?
|
| 02/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
Trying to get a new card for gas after talking to the credit card people LoanDepot is reporting my mortgage payment as {$130000.00} when it is really {$1700.00}.
I am being told that it makes my debt ratio way to high to get even a credit gas card.
If this is correct, they need to report is correct RIGHT NEW!
|
| 10/17/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Loan Depot was my possible new lender. They have my FHA file and will not transfer it to a lender that I decided to go with. I have sent several e-mails and made several phone calls and nothing is being done. I need this file to be transferred to my new lender immediately and it only takes 3 minutes to do so.
|
| 12/17/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I have come out of forbearance at the end of XX/XX/2021. They told me they have turned our loan over for loan modification. I am still getting letters advising me that I am in default and eludes that they plan to take my house if I don't pay. I have received many letters like the one I am downloading to you.
|
| 07/13/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Representatives from Loan Depot have repeatedly claimed to be calling on behalf of the VA rather than a private loan servicing company. Their effort to extract personally identifiable information by fraudulently claiming to be US Government employees is a shameless and illegal means of exploiting veterans.
|
| 11/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am writing today in regards to my account with Loan Depot account # XXXX. The reason for writing today is in regards to the late payment which is showing on my report in XX/XX/2020, due to XXXX I was unable to make the payment in XX/XX/2020. As soon as I was able to, I got my payment made and caught up.
|
| 04/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have a second house in Florida that % 80 paid off and have a sufficient flooding Insurence already, the mortgage company asked to have the renewed policy and charged me right away for Insurence they bought for me though I have an active insurence without give my Insurence anytime to send them the proof.
|
| 08/20/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I am contacting you with hopes to have this negative information removed from my bureau. I have no knowledge of these accounts and have been a victim of identity theft and fraud.I have attached the police report, FTC Identity theft ID, and FCRA Furnishers letter as a consumer for protection and rights.
|
| 02/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
LoanDepot has held my money in escrow account. They claim to have submitted {$4500.00} to the tax authority on XX/XX/XXXX, but the tax office has NOT received it as of XX/XX/XXXX. I have contacted LoanDepot over 25 times and no one knows where the money is. I just get the runaround every time I call.
|
| 07/14/2023 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I am receiving daily calls, multiple times throughout the day, sometimes over 10 calls from Loan Depot, XXXX and XXXX about debt and loans. It has been going on for months. Not only do they have the wrong number they have been harrasing me regularly asking for someone with a different name than me.
|
| 06/14/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
after my legal separation from my husband he started to open credit and applied for mortgage in my name with no permission I have a legal case against him but can not find him he has ruined my life his name is XXXX XXXX pl remove I have disputed by mail with all three credit bureaus. loan # XXXX
|
| 09/04/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am apply for a loan with Loan Depot through a company called XXXX. My financial situation is very complex and I have been asked for documents for the XXXX XXXX I own and I have emailed the LO and UW the documents and they are not willing to accpet emails or read the doucments I have set this.
|
| 03/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
On loan # XXXX with Loandepot I was told I had a " locked in '' interest rate. After interest rates went up the company turned down my application. I have quite a bit of evidence proving my eligibility but the company has ignored all my calls emails etc.
I have too many attachments to email.
|
| 11/19/2021 |
Yes |
|
|
|
Web |
Servicemember |
|
XXXX refi my mortgage XXXX times and failed to disclosed there was a lien on my property. Consulted with friend that are attorneys they stated XXXX XXXX could be responsible for predatory lending. Furthermore they used XXXX XXXX, which failed to disclosed or missed the lien on the property
|
| 10/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Loan is funded on XX/XX/20.
As of today XX/XX/20, the lender to be paid off is not showing paid off and the new lender did not send a closing statement nor showing any escrow balance on their servicing site.
Send multiple emails requesting a final closing statement and did not receive one.
|
| 10/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
The Loan in discussion is Loan Depot Account # XXXX the issue at hand is a late in XX/XX/2020 in XX/XX/2020 I was unwell with Covid-19 I tried calling to defer the payment and could not get ahold of someone at Loan Depot. Once I was well enough to work I did make the payment immediately.
|
| 02/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
A balance is reporting on my Loan Depot account in error which is substantially dropping my credit scores and is inhibiting me from getting a home loan. This account was paid off XX/XX/2019. I have tried to resolve this issue directly with Loan Depot and they have failed to correct it.
|
| 06/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
loan depot is servicing my mortgage. they collect an escrow account to pay the property tax and insurance. they failed to pay my property tax. i received a tax delinquency notice from the XXXX XXXX treasurer. they need to pay the tax and they are responsible for the {$210.00} penalty.
|
| 03/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XX/XX/2021 - I applied for a mortgage with Loan Depot - Talked to XXXX XXXX NMLS # XXXX and XXXX XXXX. I requested a loan estimate many times and was finally refused one until I agreed to move forward with Loan Depot alone. I have emails to prove it and will forward them upon request.
|
| 08/07/2018 |
Yes |
|
|
|
Web |
|
|
I wanted a {$45000.00} cash back. In the whole process it was never talked about that I had to pay a third loan They were very dishonest because they told me until the end when the loan was closed.
They did not give him the opportunity to choose if I wanted to continue with the loan
|
| 11/01/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for 2 loans with the same lendee. Loan Depot. They took all my information via phone, told me everything looked good.
They asked me for {$850.00} to appraise, both properties.
Then they denied my loan.
They never bothered compensating me the {$850.00}.
What can I do???
|
| 01/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have already filed a dispute on the incorrect fraudulent accounts, inquiries and public records on my credit report with the credit reporting agencies and it has been very much over 30 days and I have not received any investigation results. This is unacceptable! Please fix this.
|
| 06/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hi CFPB, I closed my mortgage account with the Company Loan Depot. I have been reaching out to them to provide my escrow refund. As per your regulations it should only take 20 days to get a refund. I keep getting the run around and their customer service is no help.
Please help!
|
| 04/20/2017 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
Servicemember |
|
Loandepot has repeatedly used " robo-calling '' and deceptive tactics to collect a debt. They continuously attempted to deceive through various recorded phone messages left on my cell phone, after they had asked and were denied the right to automated call or text my cell phone.
|
| 08/25/2016 |
Yes |
|
|
|
Web |
|
|
I am having financial difficulty and have asked the company to refinance to a lower interest rate or if they had a hardship program and they insist tbey do not. They are not willing to help me at all lower my payments! The company is Loan depot.I just want them to work with me.
|
| 03/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I tried to pay LoanDepot, XXXX XXXX XXXXt, LoanDepot.com, LLC {$140.00} to settle up on a monthly increase because of a escort increase. They will ONLY allow me to pay it by phone and want my checking account information. I don't let anyone have my banking account information.
|
| 01/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
FALSE ADVERTISING.. THERE ARE ADS ON XXXX ABOUT EITHER GOVERNMENT SIMULUS CHECK RECIEVES XXXX + OR - US RELIEF FROM THE GOVERNMENT. THIS IS A SCAM THIS IS MORTGAGE COMPANY 'S WANTING YOU TO REFINANCE!!! YOU HAVE RESPONSIBLE TO STOP IS FALSE ADVERTISING THANK YOU XXXX XXXX XXXX
|
| 01/28/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Applied for a loan with Loan Depot in fall 2021. Was charged an appraisal fee for the loan. Appraisal never took place, loan was declined. For at least the past month I have attempted to have the charge returned, it was approved two weeks ago and still no return of the fee.
|
| 11/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I called LoanDepot at XXXX on XX/XX/2022. I called from my mobile number XXXX.
I called for general information and stated multiple times I did not want a hard inquiry and they still ran a hard inquiry on my credit.
The representatives name was XXXX XXXX XXXX XXXX
|
| 01/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
on XX/XX/2021, I requested full disclosure under truth in lending, under notary via certified return receipt mail for proof of claim that the following companies loanDepot and XXXX XXXX are in fact the creditors of my account. Both companies has dishonored my request.
|
| 09/23/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
Older American |
|
I applied for a home refinance loan at loandepot and after 5 months of having received conditional approvals, good appraisals and meeting FHA requirements my application has been denied because of the underwriters demand for a structural engineer report for my garage.
|
| 09/08/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
- Delays in the application process
|
|
Web |
|
|
APPLIED FOR A MORTGAGE ON OR BEFORE XX/XX/2023 TOOK A LONG TIME BEFORE LOAN CONSULTANT GET BACK TO ME NO IDEA AS TO WHAT IS HOLDING THE PROCESS WAS WAITING EMPLOYMENT VERIFICATION SINCE LAST FRIDAY XX/XX/XXXX TILL NOW I HAVE NO IDEA IF I WILL BE GETTING A LOAN OR NOT
|
| 01/06/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Loan # XXXX LoanDepot issued an Escrow Surplus refund check in the amount of {$6700.00} on XXXX XXXX 2015. To this date i have not received the check.
I have emailed, and called customer service several times to get another check sent out ( with a tracking number )
|
| 04/30/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
My mortgage company loan Depot is not reporting my mortgage payment I reaffirmed my loan after my bankruptcy was discharged they charge me a fee for doing so XXXX and XXXX they have not yet reported my loan payment my mortgage to either credit bureau please help
|
| 05/06/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I filled out an online form to see the value of my house and refinancing. Loan Depot has called me 58 times and left 5 second messages. They wont quit calling me. I started to delete my messages before I screen capture so voicemail now says 45. See attached
|
| 04/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
STRESS=STRESS 1 ) Loan No. do not recognized 2 ) Property taxes on home incorrect were paid and not with loan.
3 ) loan Amortization Schedule wrong.
4 ) IRS 1098 incorrect.
5 ) unable to talk or speak to knowable people.
6 ) Trust in company personnel
|
| 01/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
A few days before I was to close on this mortgage refinance the loan estimate dated XX/XX/20 showed be receiving about {$250.00} at closing. I then got a loan estimate on XX/XX/20 and the numbers were changed and loandepot wanted about {$1300.00} from me.
|
| 05/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
XXXX XXXXXXXX XXXX has reported delays in the XXXX credit agency since XXXX and is incorrect and accepted the error and does not correct it. My score has been damaged and I had a medical emergency and I was denied loan because of that error in my record.
|
| 03/18/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Web |
|
|
So Im filing a chapter XXXX bankruptcy and getting this loan depot calling me over the last few days and requested them not to call and remove me from there list and Im on the do not call list. They continue to call and laughed and told me complain.
|
| 10/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Loan was payed in full XX/XX/27 I have not received my Escrow Balance as of XXXX, despite them supposedly sending it. Since I am required to send things certified, they should have sent my escrow refund certified or as a cashiers check.
|
| 06/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The mortgage company is refusing to take payments- they have misapplied payments- they have lost payments and they have refunded payments, creating chaos.
They have treated me with utter contempt and disrespect every step of the way.
|
| 07/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
My credit report shows that I had a late payment in XX/XX/2022 for my mortgage. This payment was on autopay and I sold the house on XXXX XX/XX/2022 so either way it should not have shown as a late payment. The company was LoanDepot
|
| 03/18/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
The property taxes for 2 of the 3 lots covered under the mortgage haven't been paid. They were due in XXXX, and even after several calls about the matter, nothing has been done. I have not even received a return call on the matter.
|
| 12/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The account in question is Loan Depot account # XXXX the issue at hand is a late payment reported in XX/XX/, I was unable to make that payment due to Covid-19.
When I was well enough to work I did make the payment immediately.
|
| 03/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I sent a letter to XXXX stating that I had an errant account from Loan Depot dated XX/XX/2021 with a letter from Loan Depot saying my account was paid in full. XXXX is still reporting that I owe {$280000.00} from Loan Depot.
|
| 06/26/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Company was contacted personally. Discussed that permissions to conduct credit reports were not provided. Company disclosed a solicitation call was conducted. I reinforced the issue requesting the inquires are removed.
|
| 04/18/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Yes I got contacted and the lender at MTH says Im not qualified and denied due to no income proof. Even when I provided my SSI as my only resource of income. He told me its not. I do not qualify with an SSI income.
|
| 03/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a refi with Loan Depot I submitted all the documents they asked for was told I was approved for the refi paid them their fees and paid for the appraisal then they declined my loan with no explanation.
|
| 01/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
i just talked ro lady from XXXX who said i need to get somebody from loan depot to take rhis off credit report and their to busy trying to sell me a loan i have no interest in to get to any one to take care of it
|
| 07/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
put in some information on line like name address number and it never asked me to pull my credit and the person on the phone XXXX XXXX Licensed Lending Officer NMLS # : XXXX Pulled my credit without my permission
|
| 03/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I started the refinancing process in XX/XX/2020 and I've been put off and pushed back so many times I've had to always reach out to the company to find out where my loan is nobody 's never made contact with me.
|
| 09/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Loan Depot appears to have no bounds to its advertising. I noticed a picture and article written by one of their sales managers on XXXX and there is no proper disclosures, including the XXXX symbol or XXXX ID.
|
| 03/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I had an conversation with someone whos a loan officer and I never once gave him permission to run my credit.he had it on file from previous encountered but I never once gave him permission this time to do so
|
| 08/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Loan Depot is reporting me 120 days late on an account that was closed when they reported it late.
The account was closed on XX/XX/XXXX, and they are saying that I was 120 days late in XXXX of XXXX.
|
| 03/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I sent XXXX a dispute letter around XX/XX/2021 for the negative marks on my account for the amount of {$280000.00} from Loan depot. They haven't corrected the issue or contacted me about this matter.
|
| 03/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I sent XXXX a dispute letter on XXXX for the negative marks on my account for the amount of {$280000.00} from Loan depot. They came back and said that didn't have sufficient information to dispute.
|
| 12/16/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
I been getting calls for a month from Loan Depot after asking them to stop calling my house more then five times. They keep saying they will put me on the do not call list but the calls keep coming.
|
| 10/31/2023 |
Yes |
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
Servicemember |
|
We experienced a loss of employment. We tried a loan modification, but couldnt continue making payments. In order to avoid foreclosure we enlisted an agent ( XXXX ) for short sale of the residence.
|
| 07/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
The Loan Depot called me and asked me to allow them search for lenders. I told their agent, I was not interested in getting a loan.
Afterwhich, now I am getting bombarded by lenders on my phone.
|
| 12/04/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I paid my loan in full in XX/XX/XXXX with loan depot.I have not recieved my ecrow balance back and I noticed today that they took out for my pmi imsurance when I no longer have a loan with them..
|
| 01/25/2021 |
Yes |
|
|
|
Web |
|
|
I went to the closing today at XXXX XXXX/Monday ; XX/XX/2021 and nothing was sent for me to sign to close on my home.
I am also using the XXXX XXXX and it has not been put through.
|
| 08/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I had applied for a mortgage with loan depot and my loan was denied but no adverse action was provided to me, even after repeated requests one has not been issued to me.
|
| 02/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Loandepot.com ... They continue calling me. I've asked them repeatedly to stop calling and take my name off their list and they refused. They are calling from+XXXX XXXX
|
| 09/17/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
my loan is with loan depot- loan number XXXX, i am coming out of XXXX XXXX and my request for Disaster Modification was denied. I was informed my loan is in default.
|
| 05/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
An unauthorized inquiry from XXXX/Loandepot.com was found on my credit reports. I didn't provide written or verbal authorization for this.
|
| 01/13/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
|
|
Web |
|
|
Apply for a loan and wait for months to say the lender got fired and not call me to let me know and I left several messages and emails
|
| 04/21/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a mortgage and no one has responded to my requests to be assigned a loan officer. No one returns my calls or emails.
|
| 09/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am trying to get my escrow to pay insurance. They are refusing to pay for insurance and trying to force place insurance on me.
|
| 10/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
See complaint XXXX that was closed. No response was attached from Loan Depot. This is NOT completed and should not be closed.
|
| 04/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
LOAN DEPOT RAN MY CREDIT ON XX/XX/2021 REF NUMBER IS XXXX TRIED CALLING THIS COMPANY SEVERAL TIMES NO ANSWER XXXX
|
| 12/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Aggregate Adjustment amount changed after documents signed at closing ; difference is not in my escrow Account
|
| 08/29/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I keep calling loan depot but i never get through I am trying to get forbeance on my loan payments for my home
|
| 06/29/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Loan depot charge me appraisal fee wit out my consent and told me we will refinance by XX/XX/XXXX XX/XX/XXXX
|
| 04/29/2020 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Loan Depot did a hard inquiry on my credit report that I explicitly objected to. The loan rep is XXXX, XXXX.
|
| 08/09/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I was charged additional money for an unfair reason XXXX XXXX added to my morgage I never missed a payment
|
| 11/10/2023 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Application denials
|
|
Web |
|
|
I have applied for refinance loan n been denied, Iam desperately needing to get this refinance loan...
|
| 03/24/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Lost a job, was on forbearance now it's over need help with mortgage until able to get another job
|
| 03/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Loan depot misled me into thinking it was doing a soft credit pull, but actually ran a hard pull.
|
| 08/25/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Web |
|
|
Clear violation of Equal Credit Opportunity Act, reasons for denial were nonsensical, untrue.
|
| 05/21/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Unfair loan process, poor communication, unprofessional company
|
| 10/29/2023 |
No |
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
|
|
Im trying to find out why my mortgage went up yet again.
|
| 01/27/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Was approved for a loan, but didn't receive the money
|
|
Web |
|
|
Applied for loan an got scam for XXXX
|
| 12/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Unuatorized Inquires
|
| 01/31/2024 |
Yes |
|
- Trouble during payment process
- Payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 01/30/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Referral |
|
|
|
| 01/26/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Mortgage
- Other type of mortgage
|
- Closing on a mortgage
- Closing disclosure or other related disclosures
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
Servicemember |
|
|
| 01/25/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Trying to communicate with the company to fix an issue with the application process
|
|
Phone |
|
|
|
| 01/22/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Changes in loan terms during the application process
|
|
Phone |
|
|
|
| 01/18/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
|
- Closing on a mortgage
- Trying to communicate with the company to fix an issue with the loan closing
|
|
Postal mail |
|
|
|
| 01/17/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Fees charged
|
|
Web |
Older American |
|
|
| 01/16/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
Servicemember |
|
|
| 01/16/2024 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 01/15/2024 |
Yes |
|
- Trouble during payment process
- Payment process
|
|
Web |
Older American |
|
|
| 01/14/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
|
| 01/03/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
Older American |
|
|
| 12/31/2023 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 12/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Changes in loan terms during the application process
|
|
Web |
|
|
|
| 12/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
Servicemember |
|
|
| 12/20/2023 |
Yes |
|
- Trouble during payment process
- Payment process
|
|
Web |
Servicemember |
|
|
| 12/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
|
|
| 12/18/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
- Delays in the application process
|
|
Web |
Servicemember |
|
|
| 12/09/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
|
| 12/07/2023 |
Yes |
|
- Trouble during payment process
- Payment process
|
|
Web |
Older American, Servicemember |
|
|
| 12/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
|
|
Referral |
|
|
|
| 11/29/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/27/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
- Changes in loan terms during the application process
|
|
Web |
|
|
|
| 11/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Closing on a mortgage
- Closing disclosure or other related disclosures
|
|
Phone |
Older American |
|
|
| 11/16/2023 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 11/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
|
|
| 10/31/2023 |
Yes |
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
|
| 10/31/2023 |
Yes |
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Referral |
|
|
|
| 10/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Foreclosure
|
|
Web |
|
|
|
| 10/26/2023 |
No |
|
- Struggling to pay mortgage
- Foreclosure
|
|
Web |
Servicemember |
|
|
| 10/26/2023 |
Yes |
|
- Trouble during payment process
- Fees charged
|
|
Phone |
Older American, Servicemember |
|
|
| 10/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
|
|
| 10/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
|
|
|
| 10/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Private mortgage insurance (PMI)
|
|
Web |
Older American |
|
|
| 10/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 10/04/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Foreclosure
|
|
Phone |
|
|
|
| 10/02/2023 |
Yes |
|
- Trouble during payment process
- Private mortgage insurance (PMI)
|
|
Phone |
Servicemember |
|
|
| 09/26/2023 |
Yes |
|
- Trouble during payment process
- Fees charged
|
|
Web |
Servicemember |
|
|
| 09/25/2023 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Delays in the application process
|
|
Web |
|
|
|
| 09/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
Servicemember |
|
|
| 09/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 09/12/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
- Application denials
|
|
Phone |
Older American |
|
|
| 09/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
|
| 09/12/2023 |
Yes |
|
- Closing on a mortgage
- Setting up an escrow account for taxes and insurance
|
|
Web |
Servicemember |
|
|
| 09/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Trying to communicate with the company to fix an issue with the application process
|
|
Web |
|
|
|
| 09/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
|
|
|
| 09/05/2023 |
Yes |
|
- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
|
|
Web |
|
|
|
| 08/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 08/17/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 08/11/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/10/2023 |
Yes |
|
|
|
Phone |
Older American, Servicemember |
|
|
| 08/04/2023 |
Yes |
|
|
|
Phone |
Servicemember |
|
|
| 08/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 07/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 07/27/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/25/2023 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 07/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 07/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 07/10/2023 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 07/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 07/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/30/2023 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 06/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/21/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 06/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/12/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
Older American |
|
|
| 06/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 06/08/2023 |
Yes |
|
|
|
Phone |
Older American, Servicemember |
|
|
| 06/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 05/30/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 05/26/2023 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 05/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
|
| 05/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/18/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 05/03/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/02/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 04/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 04/25/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 04/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 04/13/2023 |
No |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/10/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 04/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
|
| 04/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
Older American |
|
|
| 03/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 03/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 03/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 03/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/23/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 03/21/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/21/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 02/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 02/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 02/12/2023 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 02/11/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 02/07/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Referral |
|
|
|
| 02/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/01/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 01/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 01/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/10/2023 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 12/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 12/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/23/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 12/16/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 12/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 12/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
Older American |
|
|
| 12/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 11/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 11/18/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 11/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/14/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 11/07/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 11/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/29/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 10/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/26/2022 |
Yes |
|
|
|
Web |
|
|
|
| 10/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 10/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
|
| 10/10/2022 |
Yes |
|
|
|
Web |
|
|
|
| 10/08/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 10/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 10/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 09/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 09/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 08/25/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 08/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 08/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 08/12/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 08/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 08/09/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 08/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/15/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 07/08/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 07/08/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Referral |
|
|
|
| 07/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Postal mail |
|
|
|
| 06/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 06/29/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 06/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 06/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 06/15/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 06/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 06/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 06/13/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 06/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 06/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 06/09/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 06/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Referral |
|
|
|
| 06/06/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 06/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 06/03/2022 |
Yes |
- Debt collection
- Payday loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/02/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 06/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Phone |
|
|
|
| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/28/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 04/26/2022 |
Yes |
|
|
|
Web |
|
|
|
| 04/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 04/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 04/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
|
|
|
| 04/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 04/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 04/10/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 04/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 04/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 04/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 04/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Phone |
|
|
|
| 03/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 03/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 03/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/29/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Postal mail |
|
|
|
| 03/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
|
| 03/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/15/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 03/09/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 03/09/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/07/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 03/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 03/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 03/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 02/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 02/28/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 02/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 02/26/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 02/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 02/24/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/23/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/20/2022 |
Yes |
|
|
|
Web |
Servicemember |
|
|
| 02/15/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/09/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 02/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 02/07/2022 |
Yes |
|
|
|
Phone |
Older American, Servicemember |
|
|
| 02/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 02/04/2022 |
Yes |
|
|
|
Phone |
Servicemember |
|
|
| 02/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 01/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/26/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Phone |
|
|
|
| 01/26/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 01/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 01/21/2022 |
Yes |
|
|
|
Phone |
Servicemember |
|
|
| 01/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 01/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
Older American |
|
|
| 01/04/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 01/02/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 12/23/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 12/22/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 12/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 12/16/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 12/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 12/13/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 12/13/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Charged fees or interest you didn't expect
|
|
Phone |
Older American, Servicemember |
|
|
| 12/08/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 12/03/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 12/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
Servicemember |
|
|
| 12/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 12/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 12/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 12/01/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
Servicemember |
|
|
| 11/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 11/11/2021 |
No |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/10/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 11/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
|
|
| 10/28/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 10/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/19/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 10/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 10/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 10/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 10/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 10/08/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 10/07/2021 |
Yes |
|
|
|
Web |
Servicemember |
|
|
| 10/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/04/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 10/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 09/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 09/27/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 09/24/2021 |
No |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 09/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 09/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/22/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 09/21/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 09/07/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 09/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 09/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 08/31/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 08/25/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
Older American |
|
|
| 08/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Phone |
|
|
|
| 08/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 08/18/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 08/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American |
|
|
| 08/13/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 08/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/10/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 08/02/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/31/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 07/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/28/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 07/28/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/28/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 07/21/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 07/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/13/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
|
| 07/13/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 06/21/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 06/21/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 06/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 06/15/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 06/15/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 06/14/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 06/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 06/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/03/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 06/03/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/26/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 05/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/24/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/14/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 05/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 05/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 05/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/28/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 04/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 04/16/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 04/15/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 04/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
|
| 04/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 04/13/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 04/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
|
| 03/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 03/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/24/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 03/21/2021 |
Yes |
|
|
|
Web |
|
|
|
| 03/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 03/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 03/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 03/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 03/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/05/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 03/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 03/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
|
| 02/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 02/19/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/19/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 02/16/2021 |
Yes |
|
|
|
Web |
|
|
|
| 02/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 02/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/04/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 02/03/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 02/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Phone |
Older American, Servicemember |
|
|
| 02/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 02/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 02/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 02/01/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 01/29/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 01/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American, Servicemember |
|
|
| 01/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 01/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Phone |
|
|
|
| 01/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 01/14/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 01/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 01/12/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 01/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 01/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 12/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 12/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/17/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 12/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/14/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Fax |
|
|
|
| 12/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/11/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 12/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/10/2020 |
Yes |
|
|
|
Phone |
|
|
|
| 12/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 12/08/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 11/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 11/23/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/21/2020 |
Yes |
|
|
|
Web |
|
|
|
| 11/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 11/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/09/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 11/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 11/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 11/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 11/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 10/24/2020 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 10/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 10/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 10/01/2020 |
Yes |
|
|
|
Web |
Servicemember |
|
|
| 10/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
Older American |
|
|
| 09/11/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 09/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 08/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 08/27/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 08/18/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 08/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
|
| 08/04/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 07/31/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/31/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 07/22/2020 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 07/22/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 07/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 07/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
Older American |
|
|
| 07/14/2020 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 07/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/01/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Fax |
|
|
|
| 06/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 06/22/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 06/22/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
|
| 06/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 06/04/2020 |
Yes |
|
|
|
Web |
|
|
|
| 06/02/2020 |
Yes |
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 06/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 05/19/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Web |
|
|
|
| 05/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 05/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
|
| 05/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 04/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 04/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 04/19/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 04/15/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 04/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 04/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 04/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 04/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 04/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 03/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Postal mail |
|
|
|
| 03/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 03/11/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 03/10/2020 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 03/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/05/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 02/26/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 02/22/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 02/19/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with additional add-on products or services
|
|
Referral |
|
|
|
| 02/10/2020 |
Yes |
|
|
|
Phone |
|
|
|
| 02/10/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Servicemember |
|
|
| 02/10/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 02/08/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 02/03/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/31/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 01/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 01/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 01/03/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 12/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Postal mail |
|
|
|
| 12/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 12/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/06/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 12/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/04/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 12/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/03/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Charged fees or interest you didn't expect
|
|
Postal mail |
|
|
|
| 11/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Postal mail |
|
|
|
| 11/22/2019 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 11/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 11/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 11/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 11/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 11/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 11/12/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 11/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 10/31/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 10/30/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/29/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 10/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/23/2019 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 10/19/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 10/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 10/01/2019 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 10/01/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 09/24/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Postal mail |
|
|
|
| 09/18/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
Older American |
|
|
| 09/13/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 09/13/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 08/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 08/09/2019 |
Yes |
- Mortgage
- Reverse mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 08/02/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American, Servicemember |
|
|
| 07/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 07/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/08/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Referral |
|
|
|
| 07/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 06/29/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
|
| 06/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 06/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 06/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 06/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 06/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 06/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
|
- Problem with customer service
|
|
Phone |
|
|
|
| 06/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 05/16/2019 |
Yes |
|
|
|
Web |
|
|
|
| 05/09/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/05/2019 |
Yes |
|
|
|
Web |
|
|
|
| 04/29/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/03/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 04/03/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 04/02/2019 |
Yes |
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/11/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 02/20/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 02/17/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 02/15/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 02/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 02/05/2019 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 01/25/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 12/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 12/27/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/14/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 12/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 11/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 11/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/05/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 11/01/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/29/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 10/09/2018 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 10/03/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Web |
|
|
|
| 09/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 09/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Fax |
|
|
|
| 09/18/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Fax |
|
|
|
| 09/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 09/12/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/11/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 09/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/30/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 08/28/2018 |
Yes |
- Mortgage
- Reverse mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 08/27/2018 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 08/23/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 08/16/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Postal mail |
|
|
|
| 08/15/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/14/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 08/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 07/22/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 07/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 07/05/2018 |
Yes |
|
|
|
Web |
|
|
|
| 07/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 06/30/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/26/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/20/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 06/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 06/08/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/17/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Postal mail |
|
|
|
| 05/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Phone |
|
|
|
| 05/11/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/08/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Servicemember |
|
|
| 05/07/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/02/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 05/01/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/27/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 04/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 04/18/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/10/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/05/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 04/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 04/01/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 03/31/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/26/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Postal mail |
|
|
|
| 03/26/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 03/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Fax |
|
|
|
| 02/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 02/20/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 02/13/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 02/09/2018 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 02/01/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Postal mail |
|
|
|
| 01/19/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/04/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 12/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 12/27/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 12/23/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/22/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/20/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/14/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 12/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Postal mail |
|
|
|
| 11/28/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 11/21/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
|
| 11/08/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem related to refinancing
|
|
Referral |
|
|
|
| 11/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Servicemember |
|
|
| 11/06/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/31/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/05/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 09/26/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 09/26/2017 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Referral |
|
|
|
| 09/19/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 09/19/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 09/13/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/31/2017 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Referral |
|
|
|
| 08/17/2017 |
Yes |
|
|
|
Phone |
Servicemember |
|
|
| 08/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 08/11/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Fax |
|
|
|
| 07/31/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Fax |
|
|
|
| 07/27/2017 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/20/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 07/19/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/18/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Referral |
|
|
|
| 06/24/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/23/2017 |
Yes |
|
|
|
Web |
|
|
|
| 06/16/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Fax |
|
|
|
| 06/16/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 06/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/02/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 06/02/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 05/31/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/26/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Postal mail |
|
|
|
| 05/17/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 04/21/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American, Servicemember |
|
|
| 04/20/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 04/14/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 04/10/2017 |
Yes |
|
- Communication tactics
- Frequent or repeated calls
|
|
Referral |
|
|
|
| 04/04/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 03/30/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
|
| 03/30/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 03/28/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Postal mail |
|
|
|
| 03/26/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
Servicemember |
|
|
| 03/23/2017 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Referral |
|
|
|
| 03/14/2017 |
Yes |
- Consumer Loan
- Installment loan
|
- Taking out the loan or lease
|
|
Web |
Older American |
|
|
| 03/03/2017 |
Yes |
|
- Settlement process and costs
|
|
Fax |
|
|
|
| 02/28/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 02/28/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 02/17/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 02/12/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 02/10/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 02/10/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Postal mail |
|
|
|
| 02/02/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
Servicemember |
|
|
| 01/31/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|