KRW Associates, LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/29/2019 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • NY
  • 11701
Web
On XX/XX/XXXX I purchased a puppy ( Shih Tzu ) at the XXXX XXXX XXXX a.k.a ( also known as ) XXXX XXXX, located at XXXX XXXX XXXX XXXX, New York XXXX. While at the location the sales representative ( XXXX XXXX ) informed me that they have a financing option where you place a downpayment and make monthly payments, and your credit score determines the financing/interest payment. I applied for this finance loan and was told that because of my high credit score that I qualify for a 0 % annual percent rate interest and {$0.00} finance charge. I was also informed that there would be no fees associated with this finance agreement, therefore I agreed to move forward with the financing option. The purchase price for my puppy was {$2100.00} USD. The company that XXXX XXXX use for their financing services is XXXX ( a.k.a KRW, LLC dab XXXX XXXX ). I was told that in order to go through with the financing I must make an initial payment of {$130.00} on that day ( XX/XX/XXXX ) and that there will be another additional automatic payment of {$130.00} the day after on XX/XX/XXXX ( hence the name " XXXX '', as stated by the sales associate ). I was also told that my remaining payments will be due on the XXXX of every month. So now the issue arises. I called XXXX today ( XX/XX/XXXX ) to pay for the remaining balance of my puppy in full. When I spoke to the sales associate I was told that my payoff balance was approximately {$1600.00} ( sorry I forgot the exact amount stated by this representative, however it was in the ballpark of {$1600.00} ). I stated to this representative how is this possible when I have already made 8 payments and the purchase price for the puppy was only {$2100.00}. I then asked to speak with a supervisor. When I spoke with the supervisor ( XXXX XXXX ) she stated an even higher payoff amount. Ms. XXXX stated that the payoff amount as of today 's date is {$2100.00}. I questioned the supervisor as well and she stated that this is due to the puppy being " Leased and Financed ''. I informed her that this is not what I agreed too nor what I was told when I purchased the puppy and the financing service that I applied for. Ms. XXXX then stated that the " only '' product that their company offers is the Lease with a Financing product. She stated that this option is the same way if one leases a car and then purchases the car after the lease has ended. She also informed me that there are fees within the leased portion and I informed her that I was told there are NO FEES associated with my financing service. She then stated that once the lease has ended ( on my puppy ) after the 12th payment, that I have 3 options with the finance amount ( of {$1500.00} ). Option 1 : finance the remaining balance and make 12 additional monthly payments ; option 2 : pay one payment for the full finance amount ; option 3 : return the leased item ( yes, return the puppy! ). Again I stated to the supervisor that this was not the information that I was given. She then stated that I was given the " wrong '' information at the Pet Store and if there were any confusion then the Pet Store Representative should have called XXXX directly. At this point I was extremely frustrated. How can an error/misinformation cause me an additional $ 1000.00+. Also, how can a puppy be " leased '' and if my dog were leased why do I have the paperwork stating that I am the " owner '' of my dog? I asked for a breakdown for the alleged fees associated with this lease and I have not been given that request. When I attempted to call back later on during the day I was placed on a 20 min hold, so I hung up the phone, called back and they are now closed for the day.
12/11/2018 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • FL
  • 335XX
Web
On XX/XX/2018, I purchased a computer from XXXX XXXX XXXX XXXX, Wisconsin. The company used XXXX for its customer financing. My loan was shopped to several companies, including XXXX, XXXX, KRW Associates, XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, and more ). I made the downpayment and monthly payments through XXXX. I have been receiving debt collection calls for a LEASE from KRW Associates after making {$930.00} in payments against a debt of {$1100.00}. I did not take out a lease, I applied for a loan. None of the paperwork that I was provided at the time said anything about a lease, or anything about KRW Associates being the backend loan provider for my purchase. In addition, when I looked up KRW Associates online to contact them, it is an Executive Search firm and a payday lender out of XXXX, NC. My purchase loan application made through XXXX XXXX XXXX XXXX was transmogrified between these companies and KRW Associates, without the information being communicated back to me until now -- nearly a year AFTER I made the purchase. In addition, emails from KRW Associates that should show what I owe will not open on any computer or mobile device - it is as if they send corrupted electronic communications to hide what was being done. It wasn't until after I missed a payment that I got any notification that KRW was attempting to collect on a LEASE. This is a bait-and-switch fraud and KRW refuses to fix the account or work with XXXX or XXXX XXXX to clarify they had intended for my purchase finance to be a lease ( which is why I am now making this complaint ). I have attempted to fix this on my own for two months now, and am at a loss.
09/17/2020 No
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Charged fees or interest you didn't expect
  • OR
  • 973XX
Web Servicemember
I used this company to buy new wheels and tires for my truck. On XX/XX/XXXX I agreed with https : //www.paytomorrow.com/ for total amount of {$1600.00} for over 24 months contract with 12 % interest rate. After paying first {$59.00} processing fee. First 12 months is {$130.00} and after next 12 months my payments will be {$99.00}. I signed my contract. I set up as automatic payments so on XX/XX/XXXX my first payment was taken out from my checking account. After paying 5 months straight payments I noticed on my monthly statement that my amount that I am paying off dramatically increased for the total of {$2700.00}. I contacted the company they told me that I have to first pay off lease amount for 12 months and the my next 12month I will be paying my original loan off. I did not agree with their decision its not fair and its a lie to the consumer face. Basically you paying off two loans. When I question the company they told me you signed everything your self and their is nothing they can do. As I remember there was no lease mentioned anywhere in my contract or even by there representative when I called to clarify loan terms with them before signing their loan agreement paperwork. So I am asking for your help to resolve this issue and bring justice to the hard working familys.
07/23/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • SC
  • 29697
Web Servicemember
07/22/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • CA
  • 95206
Web
07/22/2023 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 34683
Web
07/21/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 34293
Web Servicemember
07/21/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • SC
  • XXXXX
Web
05/29/2023 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • AL
  • 36426
Web