| 08/28/2023 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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On XX/XX/XXXX I was contacted by a company called ALT CLAIM MANAGEMENT ( Alternative Claims Management, LLC ) acting as a claims department for XXXX XXXX XXXX, attached to the email is an invoice for {$440.00} for alleged damage and a claim debt was being demanded.
Alternative Claims Management, LLC email has a FDCPA statements like this is debt collector, attempting to collect a debt, you have 30 days to dispute this notice I certified mail a Debt Verification/validation letter on XX/XX/XXXXXXXX enclosed a dispute letter with demand questions to prove their alleged claim. A notarized affidavit of truth stating that i made no damages, included was photographs of the undamaged vehicle in an exhibit.
In the same letter I asked Alternative Claims Management, LLC for their license to do business in California as Corporate business and Debt Collector seeking to collect a debt in California.
Within the 30 day period after I sent my dispute letter, I made two phone calls to ALT CLAIM MANAGEMENT, I was told the debt was in dispute and a manager would call me back, which I never received. I also asked to have further communications via certified mail so I may keep for my records, as the lady over the phone stated No physical mail has been sent out, only email communications.
45 days later I email on XX/XX/XXXX asking for a proper response to my dispute as I have yet to receive any mail as I requested by my last phone call on XX/XX/XXXX, ON XX/XX/XXXX I received a email in response to a again demanding to pay the debt, without providing a proper validation another then these statement made in a email the car had no damage you are responsible to pay On XX/XX/XXXX I sent a response to email to alt claim management citing cases where i am within my right to due process and dispute any allegations made towards me, They responded with another email with 4 pictures of XXXX ( car rental ), attachments where the 1. pictures, 2. Checkout ( * Rental Return Confirmation Record ). 3. Terms and Conditions Pictures- The Claim is for an alleged damaged windshield. The Pictures attached show a dirty windshield with red circles, with no descriptions, or details to what the red circles on the windshield define or mean.
Checkout - The Car Rental Confirmation is time stamp XXXX after we returned our rental at XXXX, it contains the same pictures, again with no written or type description alleging any damages. Below the pictures is a URL Link here it is XXXX XXXX XXXX the video link shows a employee doing a walk around the XXXX, stating Everything good no damages again this recorded was provided by ALT CLAIMS MANAGEMENT and XXXX XXXX XXXX and states clearly that no damages on the XXXX as i stated in my affidavit of truth with my original dispute letter.
Terms and Conditions - states that XXXX XXXX XXXX may provide my information to other parties relevant to their business model. Which they highlighted paragraph 14. Yet it does not give them consent to contact me nor did I ever consent to being contacted, that is why I asked for further communication via mail.
ON XX/XX/XXXXXXXX they sent another demand letter, every time we tell them the truth and state my debt verification has NOT properly been addressed, they state that I am lying and that the vehicle was returned damaged. And there is no need to address the dispute as all damages are my responsibility. I feel bullied by them, as a consumer.
They are only giving me an option to pay for the alleged claim. I feel pressured because they state they are not debt collectors, but hold an active debt collector license in Nevada as Alternative Claims Management, LLC and XXXX XXXX XXXX with the exact same business name and address as listed in the emails I receive from them. I included them in attachments. I sent my dispute letter and was never responded to and they continue to try to collect, stating their taking the claim to the next stage, but wont define what next stage means. It is creating fear as I have already provided proof in my affidavit of truth with attached pictures showing no damages. They also emailed me on XX/XX/XXXXXXXX on attachment 2 Checkout an email attached with a link showing an employee ( after I returned the rental ) walking around the jeep, with the same license plate number, saying that no damages, everything is good. As I mentioned in point 2 above.
I requested multiple times for a debt verification to my original dispute and they have failed to provide me with one. Alternative Claims Management, LLC does not provide a valid California Debt Collector License Number on any communication they have sent me, and continues to pressure me to pay for something that is false.
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| 06/29/2017 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
Servicemember |
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On XX/XX/XXXX I made a XXXX XXXX XXXX XXXX to XXXX XXXX XXXX, MO. It was my first day that I had arrived and began staying at the XXXX XXXX on XXXX with all of my belongings in the vehicle as a did a partial individual move. That evening the winds were very high, so high that I the military police who responded had me sit in the car to write out my account of what happened. While in my hotel room I received a call from the front desk saying that I needed to come to the parking lot, because my passenger door hit the car next to me. Within that month my insurance company XXXX contacted me about the claim that was reported from the other driver. My insurance company agreed to pay, because the damage ( scratch on the driver 's door ) was an act of XXXX essentially. The adjuster at XXXX XXXX XXXX ( XXXX ) stated on XX/XX/XXXXafter I inquired about the matter that a little over {$700.00} was paid out. Fast forward toXX/XX/XXXX, I received an e-mail from a XXXX XXXX with Alternative Claims Management who was retained by XXXX XXXX XXXX in XXXX XXXX, MO to handle the " debt. '' The debt is for anticipated loss of use for 5 days at XXXX per day, diminution in value, and administrative fees all totaling to {$440.00} for aXX/XX/XXXXXXXX XXXX My adjuster at XXXX stated she had made at least 2 attempts within the month ofXX/XX/XXXXto get the documents to prove that XXXX XXXX XXXX in XXXX XXXX, MO experienced loss to legitimize the debt they are alleging is owed. I suggested a conference call with herself and Alternative Claims Management to discuss the issue. My XXXX adjuster notified the representative that documents are still needed from them or XXXX XXXX XXXX to substantiate the charges so they could possibly be settled. The representative stated they are not required to do so and basically would not produce those documents. I notified the representative during the call that they should not continue to contact me and that I will not be making a payment for something I am not responsible for. I have never had an account or rental agreement with XXXX XXXX XXXX for a XX/XX/XXXX XXXX XXXX. At best, I believe my obligation was fulfilled in the repairs being paid my XXXX for the damage. I believe that the customer who rented the car should be held liable and or their credit to be notated with this debt. I also believe that XXXX ( adjuster ) illegally gave my personal information ( e-mail address and personal e-mail ) to Alternative Claims Management and/or XXXX XXXX XXXX which they were not authorized to do so. I believe this is the case, because there is no reason XXXX XXXX XXXX or Alternative Claims Management would have my personal information. I have never had any accounts with either entity. Hypothetically, if my address was gleaned from the police report made on post at the hotel, I did not have a physical address at that time due to XXXX. Also to my recollection I did not notate my personal e-mail, but my military/work e-mail instead. On XX/XX/XXXX, I made contact phone contact with the fleet manager addressing this situation and asking her to look into this and attempted to state what I have here. She was given the file number on the letter I received to my e-mail to investigate the matter with Alternative Claims Management. She stated that she would follow up with me and has n't as of yet.
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| 08/19/2023 |
No |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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XX/XX/XXXX : I rented a van through XXXX at the XXXX XXXX XXXX in XXXX, NC. I returned the van on the XXXX. ***There were no incidents or damage to the vehicle while in my possession. *** XX/XX/XXXX : I received a damage claim from Alternative Claims Management. They also called me, left me voicemails, and sent me an email with a request for my insurance information as they are processing a claim relating to my rental.
I called the XXXX XXXX XXXX XXXX location only to be put on hold and then disconnected during the first three calls. On the fourth call, I actually had the opportunity to talk to an attendant, who after hearing my issue, put me on hold for 7 minutes only to disconnect me. I called back twice after that only to immediately get placed on hold and then disconnected.
So, I drove down there to talk to someone in person. Waited in line for 30 minutes. Talked to XXXX behind the counter. I showed him my documents : the copy of the rental agreement and the letter from Alternative Claims Management, and my proof of trip coverage through another agency ( XXXX ). When I asked for an incident report he just gives me a blank stare. When I explain that they filed the damage claim through this site and that I'd like to see the claim, he said " we don't have that here. '' He asked if I took pictures of the van when I returned it. I did, but then deleted the video once I had the clean receipt. ( Now that it's been OVER 30 DAYS since I deleted the video, I can not retrieve it. ) He reviewed the Claim letter and said, " they're just asking for your insurance. '' I replied, " yeah, but whatever damage occurred didn't happen while I had the van. '' He handed me a customer service card and stonewalled me.
I called the number, only to receive a voicemail prompt from XXXX XXXX XXXX and her voicemail box was FULL. Fortunately, she provided an email address within her message.
XX/XX/XXXX : XXXX XXXX responded to my email inquiry and was at least able to inform me of the " body damage '' to the vehicle and provided some specifics there ; however, she couldn't be of further assistance because she doesn't handle claims.
XX/XX/XXXX : I attempted to return XXXX 's call at Alternative Claims Management. Only that he wasn't available. The gentleman said that he's doing a damage claims investigation and wants my insurance information. He forwarded me to XXXX 's voicemail and I let him know that I was returning his call.
I left requests for : the incident report ; time/date-stamped photos of the damage ; proof of repayment for damages ; repair cost ; and the vehicle utilization log from XXXX-present.
XX/XX/XXXX : I opened a claim with the trip insurance company via XXXX - XXXX . They provided a claim number and said that they need the incident report and damage estimate. I emailed those requests to Alternative Claims Management on XX/XX/XXXX.
On XX/XX/XXXX, I receive another claims notice with a damage estimate attached. I forwarded this to the trip insurance company XXXX .
I will send a letter of dispute via certified mail on Monday, XX/XX/XXXX.
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| 11/02/2023 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Indicated you were committing crime by not paying debt
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Web |
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In XX/XX/XXXX I rented a vehicle in XXXX when I was there from XXXX XXXX XXXX. I paid a {$500.00} deposit plus fees for the rental. The deposit was for missing gas or damage to the car or extra days if I kept it. I videotaped the vehicle when I first received it.
On XX/XX/XXXX I return the vehicle and a XXXX representative got into the vehicle as I was taping the car for proof of return in baseline condition. During this time, the XXXX representative that is sitting in the car evaluating the vehicle, gave me my money back for the deposit, and I was able to get on my flight. As you can see in the video, there is XXXX damage to the car and no mention of any damage from the representative and she did not deduct any monies from my deposit.
XX/XX/XXXX I was notified six months later that there was damage to the car ( XXXX XXXX XXXX that I rented 6 months prior ) by alternatives claims management.
They are trying to charge a bunch of fees that I am not responsible for and threatened me with action if I dont give them money.
I uploaded the video from when I return the vehicle as you can see in the video its very clear there is no damage caused by me on the car, the XXXX representative and evaluating it and there was no damage caused by me and it is the right vehicle with the right license plate number that they are claiming. This video is taken right when I drop the car off XX/XX/XXXXXXXX XXXX XXXX I dropped it off. In the same condition I rented it.
Not only did I save the videos, but I also saved the receipt of the representative immediately returning my deposit. I forwarded both of the video and the return deposit receipt to this agency.
I was really upset that theyre trying to scam me so I looked on XXXX and I found a myriad of claims where they try to scam people and even people have sued them for this.
Please pursue these individuals further fraudulent behavior.
Because of the size of the video I am unable to upload it however, any consumer finance person can reach out to me and Ill be happy to send it via email. Alternative claims management already has a copy of the video.
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| 09/29/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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I rented a rental car from XXXX at the XXXX XXXX XXXX XXXX location. At the time I rented the car, the XXXX representative at the counter informed me that there were small scratches on both the front and the rear bumpers. She informed me that the scratches were notated on the paperwork and " not to worry ''. When I returned the rental car, the representative asked me about the scratches. I informed him the scratches were on the vehicle prior to me picking up the vehicle. I received the attached letter dated XXXX/XXXX/15 from XXXX XXXX - V.P. from XXXX stating I would be receiving a letter from Alternative Claims Management. I called XXXX at the number on the letter ... left a voice message ... did not receive a return phone call. I received the attached letter dated XXXX/XXXX/15 from Alternative Claims Management stating I had 30 days to dispute the claim. I sent the attached letter of dispute dated XXXX/XXXX/15. Since XXXX XXXX, or no one from Alternative Claims would return my phone call to discuss this claim, I faxed the attached letter to the XXXX Customer Service phone number from my XXXX Member website where I made the reservation, On XXXX/XXXX/15 I received the attached letter from the XXXX Customer Service Representative stating she could not help me. On XXXX/XXXX/15 I finally received the attached letter from Alternative Claims Management stating they received my dispute but that XXXX was still confident the damages to the rental car occurred while it was in my possession. On XXXX/XXXX/15 at XXXX I did receive a call from XXXX at Alternative Claims Management offering to settle the claim for {$180.00}. I wrote the attached letter dated XXXX/XXXX/15 saying I continue to dispute this claim. I have been a XXXX Member ( # XXXX ) for several years and have rented from numerous XXXX locations. The XXXX XXXX XXXX XXXX location is the worst run location I have dealt with and in talking with other XXXX customers, they have come to the same conclusion.
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| 12/03/2019 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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On XX/XX/2019 an auto rental company claims administrator requested I pay {$120.00} for administrative fees related to an insurance claim which was paid out by XXXX XXXX. XXXX XXXX paid out all fees except a {$120.00} administrative fee. I failed to pay this administrative fee by mistake. The invoice for this unpaid {$120.00} administrative fee is attached.
In XXXX of 2019 ( assumed ) the claims administrator forwarded my {$120.00} debt to the XXXX XXXX XXXX , XXXX, located at XXXX. XXXX XXXX, XXXX, FL XXXX, XXXX, for collection. The claims administrator of my original {$120.00} debt confirms this and refers me to XXXX XXXX XXXX at this point.
On XX/XX/2019, XXXX XXXX XXXX sent me a letter ( attached ) indicating that I owe {$900.00}.
It has been at most 1 month since XXXX received this debt for collection and XXXX XXXX XXXX added {$770.00} in fees and interest to this debt ( {$770.00} + {$120.00} = {$900.00} ).
On XX/XX/XXXX, I notified XXXX that I hereby dispute the validity of the debt in full.
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| 11/21/2016 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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My mother rented the 2016 XXXX XXXX XXXX from XXXX, XXXX XXXX, FL for three days starting XXXX/XXXX/2016 to XXXX/XXXX/2016.
On XXXX/XXXX/2016, my mother returned the SUV back to XXXX garage free of any damage during her rental period. A XXXX employee thoroughly inspected the car upon the return and found no damage that my mother was responsible for. With the employee 's approval, she returned the car and paid all the rental fee without being notified that there 's any damage on the vehicle that she was responsible for.
On XXXX/XXXX/2016Alternative Claims Management sent an email to us saying that XXXX XXXX XXXX XXXX is filing a damage claim of {$530.00} again us months after our rental.
After we sent them a dispute letter saying that we did n't cause any damage during our rental, Alternative Claims Management and XXXX insisted on collecting the claim.
I think they are making a fraudulent claim and are trying to scam us.
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| 12/18/2022 |
Yes |
- Debt collection
- Auto debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I am a victim of fraud and/ or identity theft. I am writing to dispute the following item on my credit report maintained at your bureau. Each of the accounts and transactions I dispute were opened and made by someone with a similar name as me or pretending to be me. They may have also used stolen identification and/or documents to obtain goods or services. I never authorized, used, or benefited from these accounts or transactions in any way.
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| 01/12/2016 |
No |
- Debt collection
- I do not know
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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Received a letter from Alternative Claims Management regarding an auto accident that was handled by XXXX XXXX. Letter claimed we owed {$870.00} and we had 30 days to pay. They asked for a credit card authorization. XXXX believes this claim was satisfied.
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| 09/20/2023 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Referral |
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| 12/01/2021 |
Yes |
- Debt collection
- Auto debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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| 06/23/2020 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
Servicemember |
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| 07/31/2019 |
No |
- Debt collection
- Auto debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Postal mail |
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| 09/16/2016 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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| 05/19/2016 |
Yes |
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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| 06/10/2015 |
No |
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- False statements or representation
- Attempted to collect wrong amount
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Postal mail |
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| 03/02/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Communication tactics
- Frequent or repeated calls
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Web |
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