Keystone Credit Collections Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
08/08/2019 No
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • CA
  • 94501
Web
Caller sometimes calls himself XXXX XXXX and others times XXXX XXXX. He has called me several times on my cell phone and at work. Most times 5 mintues apart. He has contacted my family members stating that there is a complaint against me and they are trying to locate me. Caller leaves messages on my work and cell phone asking for family members and stating that they are warning them to get me to call back or they are going to file the complaint. Each time they reach out to someone they use a different name and different company name. Sometimes it's XXXX XXXX and other times it's Keystone Group. I requested the address and was given the address of a XXXX store in New York. I have requested and my family has requested they stop calls. Caller will never give info to me without me giving SS # and birthdate.
08/07/2019 No
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Problem with customer service
  • PA
  • 152XX
Web
I filed my XXXX local income tax return late on XX/XX/XXXX online at keystonecollects.com. I am due a refund of {$2700.00}. I emailed customer service soon after about when my refund check would be direct deposited into my account as thats the service I chose on the return, and I was told due to them being very busy I would have to wait. Soon after the asked me to fax XXXX and last pay stub of XXXX as supporting documents which I did, and I even got documentation they were reviewing my return now in early XXXX. I since have emailed them, and called to check on status plenty of times. I get no response by email. Over the phone Im told the person that would handle my refund deposit wont answer the phone, but my check should be due they tell me. This is my money that I need deposited into my account ASAP!
02/27/2019 No
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • MS
  • 391XX
Web
Basically, I understand I must pay this but even by the hospital 's standards the room charge was high. I'd lagged so long on resolving this matter, life and personal reasons got in the way, that supposedly the hospital could do nothing to work with me on reducing the amount. That in itself sounds fishy to me, what hospital doesn't want payment. It seems as though they profit from sending it to collections. I called up the XXXX agency this account now pertains to and supposedly wouldn't negotiate with me about a reduction in total due if I were to pay it all off. Again, way to fishy. I'd just negotiated with another agency and got a 80 % reduction if I paid it all off that was {$7000.00}. I guess I'm flying blind on this whole matter but meanwhile keep calling.
04/27/2019 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 189XX
Web Servicemember
XXXX XXXX XXXX claims issued a debt to me in the amount of {$1000.00} for unpaid taxes and fees for XXXX for the XXXX XXXX XXXX XXXX and the Township of XXXX XXXX. I was not a resident in XXXX and thus, I do not qualify for taxation in XXXX. This is an invalid debt which they claim I owe. I moved to the area in mid XXXX. I believe they are attempting to collect more than they are due. There should be a penalty for these false positive attempts ( and unverified ) and they could trick many consumers.
08/01/2019 No
  • Debt collection
  • Payday loan debt
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • CA
  • 95212
Web
XXXX is using a debt collector called XXXX XXXX. They are harassing my wife, parents, and work with phone calls.
03/31/2019 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 77083
Web
NOT, MINE. FTC VIOLATION. HIPPA VIAOLATION. HAVE NO KNOWLEDGE OF THIS COMPANY.
09/07/2019 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • CA
  • 90043
Web
05/07/2019 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19363
Phone
05/06/2019 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19363
Phone
03/20/2019 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • PR
  • 00921
Web Servicemember
01/29/2019 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • WA
  • 98058
Web
05/14/2018 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • IL
  • 60443
Web
03/09/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 17702
Web Servicemember
01/23/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • PA
  • 17740
Phone
09/03/2014 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 17821
Web