JPay Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
01/03/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Confusing or missing disclosures	NY 10314	Web
My last complaint was submitted and this was the file number XXXX. It's in regards to JPay services and how they are provided. The company responded by actually giving us a XXXX dollar credit. Yes XXXX I have sunk XXXX into this tablet they give a XXXX dollar credit. And they did send a new tablet ASAP. That would actually be satisfactory if the tablet the sent was not damaged. It can not be charged it over heats. And it has no sound. This is what this company does. The tell people it is a courtesy tablet from the state of new york, to entertain the inmates. The tablets are like first generation. First of all. You have to practically give your life in order to get it replaced. As proven this has been going on since XXXX.they send a faulty tablet. My husband can't even right a ticket cause the XXXX in the jail isn't working. That's just a couple of issues. I have sunk at least XXXX in media he can not watch or hear. Including videos I have sent and other family. XXXX is not a free tablet. That's an XXXX product.not to mention to send money they charge XXXX you must purchase stamps is order to send email and videos and pictures. And then when you call to finds out why they never received msg. The jails tell you to call JPay. JPay does nothing but have horrible customer service. Everything is right a ticket and wait for response. I had to right a ticket and wait two weeks just for them to respond back if the tablet is in their possession. After it was we have two wait to more weeks for a ticket to be sent in order for it to be approved to be sent out again. SERIOUSLY!!. Then they also like to tell you their job is to get msg videos pics to the facility to that's why they charge us. No thief job is to get it to our loved ones. At least this is what they say. So if it goes to a facility and the content is denied people should be refunded. They should have a system for that. JPay is literally ripping people off. So I pay to send him things that he doesn't get that the facility doesn't want him to have or allow. And every place is diffrent. But yet they do not have a system set up for JPay to see if it was denied. So they can refund us. So end result I had to open another ticket cause now they sent a tablet that gets to hot to charge and had no sound that can't be synced to the XXXX because it is broke. REALLY. This company should be shut
01/22/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	IA 51501	Web
On XX/XX/XXXX I used a service call JPay to send my brother, an XXXX in a XXXX XXXX {$97.00}. I decided to use this service because I had previously used it in the past to send a XXXX XXXX money which was successful. While on their website I had seen where they started " You can now send money to you loved ones in XXXX XXXX. '' So I continued, I put in his ID number in which it pulled him up so I continued on with the transaction, in which it stated it was successfully sent. I got a call on XX/XX/XXXX from my brother saying he never received the money and that I should try to call them. So my first attempt at settling this issue was on XX/XX/2019 a lady i had spoke with told me to call the XXXX that sometimes they will hold the money. So I called the XXXX and spoke to a Male who proceeded to tell me that he has never heard of JPay and they only use XXXX XXXX or XXXX XXXX to receive money. I called JPay back the same day and told them what the XXXX said to me, the lady at JPay put me on hold for what seemed like a very long time then she came back and told me that she knows what happened, that it had something to do with his ID number on their end and that she was going to put in a ticket and I would hear back from a manager by XX/XX/2019. XX/XX/XXXX came around I had not received a call back so I called them again. This time I asked to speak directly to a manager in which they never produced a manager. I was told they could not find their manager at the moment. They put in another ticket for me to be called back. I called 2 more times on XX/XX/XXXX after I still had not received a call back from anyone regarding this matter. This time I was frustrated and I demanded to speak with a manager, the lady put me on hold, in which I assumed she was connecting me to a manager. When she came back on she told me that it will take 5-7 days for a ticket to go through. I waited until XX/XX/2019 to call them back. This time I was angry I wanted to speak with to a manager. I wanted my money back. This time I was treated very rudely and hung up on. I never got to speak to a manager and this issue has not been resolved. My brother never received thse money and my account has not been credited back the funds.
08/19/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Confusing or missing disclosures	KS 66062	Web
I am writing related to the following complaints about JPay : improperly processing stamp purchases, improperly processing money transfers, and improperly processing password changes. Previously, when I attempted to purchase stamps for the state of NY for a specific inmate, it processed them for the state of NJ. Stamps for the state of NJ cost more. So, what happens is I have to turn around and purchase stamps again. I've used stamps for the state of NJ on one occasion. On another occasion, they processed a {$20.00} money transfer to an inmate that I allotted postal stamps in order to pay for postage to my home for {$200.00}. They claimed they gave me confirmation that the payment was going to be processed for {$200.00} when they did not. They refused to refund the money. Because I did not feel it was appropriate for the inmate to have to jump through the hoops to mail me a check back, I gave him three different options : keep the money for XXXX, mail the money back to me if he thought it was important, or donate the money to a charity of his choice. He chose to donate the majority of the funds to XXXX XXXX and provided me with the receipts for the donations. He kept {$70.00} of the money for himself, which is fine by me, in order to pay for future stamps, envelopes, paper, copies, and other items needed. Finally, I have attempted to change passwords on numerous occasions with JPay through my desktop. It will allow for the changes, kicks me out, I log back in, and it will not accept the password. I end up having to reset the password, which goes to my XXXX account at XXXX ( the e-mail my JPay account is under ). Then, I redo it through my phone by accessing my e-mail. It finally accepts it. I'd also like to recommend that JPay allows for longer passwords : 22 characters minimum. At this character length, hackers essentially give up and quit trying to access an account. JPay has a lot of problems on file with the CFPB and published in the news. Including recent lawsuits. The way they are handling customers is not ok. I'm currently working on a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, so I can attest that there are huge problems with their system.
12/02/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	SC 29745	Web	Servicemember
Between XXXX, 2020 up to the present time, I have been making deposits between {$25.00} and {$100.00}, at least bi-weekly to a JPay account in the State of Florida XXXX XXXX XXXX System. According to Customer Service Representatives of JPay, whom I have spoken to on the phone, I am told that once I make that transfer, then the funds are not mine any longer and they now belong to the account of the XXXX that I have made the deposit to. This part is understood by me. However I am objecting to the fact that I can't access that account to check on the balance remaining in this account. The only acces that is given to me is a list of the transactions that I have made. As I am the XXXX of this XXXX, and I'm sure that most parents and family members who make deposits, also would feel that we should know what the balances are. We have to wait for our loved one to actually tell us that there is no money left in their accounts before we feel comfortable about adding more funds. We are also charged {$11.00} as a service charge to deposit {$100.00} into an account. There are also deductions for JPay that are deducted from purchases made by the inmate and a weekly service charge to maintain the account. JPay LLC is licensed by the Georgia Dept of Banking and Finance, their ID is NMLS # XXXX. We as the depositors of these funds feel that we have the right to know at anytime that we choose to know what the balance is in our loved ones accounts. We know the balances of our phone accounts. That is how we know when to refill our XXXX phone accounts. We know our stamp balance account. That is how we know to buy more stamps so we can continue to email our loved ones. Why can we not know the cash balances in their accounts? This is not, and does not sound right to me and many others.
12/22/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Unexpected or other fees	KS 66062	Web
I have a friend who is incarcerated and who sends mail occasionally to my residence. I went in through JPay to refund him for the stamps that he has recently used and will use, because obviously he can't afford it on his own due to the wages paid within the penal system. I entered {$20.00}. The system ran the payment for {$200.00} and charged a {$4.00} processing fee. Their system never notified me prior to charging the fee. Moreover, there was no notification asking me to confirm the dollar amount prior to processing. This is completely atypical for payment processing. I've had other problems with JPay as well, but this is the most egregious mistake. There is even a recent article suggesting the state of NY is planning on dropping them for predatory behavior. I've told my friend that he doesn't need to refund me and just to use the stamps for future mailings since he does a lot of mailings through XXXX outreach programs, but I know he is going to arm wrestle me into taking it back. Regardless, the CFPB really should address this problem with JPay. I've also filed a BBB report, but they do not answer their complaints and their BBB file has an F rating. I've also filed attorney general complaints with the state of Kansas and Florida. I'm sure they believe they can get away with the behavior because most incarcerated individuals and their families have limited education and do not understand consumer protection at all. The problem is I do not have a limited education. I am very consumer protection aware. I have XXXX XXXX degrees and XXXX minors. I also hold XXXX research certifications. I graduated from the XXXX XXXX XXXX with honors. JPay has a lot of other problems as well, but this is the only problem that falls under the jurisdiction of the CFPB.
03/30/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	VA 22903	Web
On XX/XX/2021, I attempted to purchase " stamps '' from JPay to communicate via email to people XXXX in Virginia 's XXXX XXXX XXXX. The " stamps '' ( {$4.00} ) were instead credited to my account to communicate with people in XXXX XXXX XXXX XXXX XXXX. XXXX 's system does not allow a person to buy stamps and use them across states. So their system is set up to permit you to only purchase stamps for one state at a time. On XX/XX/XXXX, I purchased stamps for XXXX XXXX XXXX but instead they were credited to XXXX XXXX XXXX. I emailed JPay on XX/XX/2021 to tell them of the problem. I never heard back. On XX/XX/XXXX, I tried to buy stamps again ( {$4.00} again ), assuming there had just been a glitch in the system on XX/XX/XXXX. However, the same exact problem happened again. I was purchasing stamps to communicate with people XXXX at XXXX XXXX XXXX but the stamps were again credited to XXXX XXXX XXXX. I emailed them ( support@jpay.com ) the same day and told them of the problem. They still haven't replied. They are not providing the 24/7 support they claim to provide. It is not fair to people who want to communicate with loved ones in prisons to be taking our money. JPay charges us a LOT of money to communicate with people who are incarcerated ( I'll note that these prices vary depending on the state, which alone seems unjust and cruel ). But to then not even allow us to use the stamps we buy is outright wrong. Beyond that, JPay advertises that {$4.00} will get you 11 letters. But that's incorrect advertising. In fact, you have to use one stamp for each PAGE, and you can not combine photos to text. For example, if you want to send a note with two photos of your children, that costs three stamps, which is outrageous.
08/29/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	NY 10314	Web
I have filled two previous complaints with this company. I'm sure you can go back and look. On going problems with the system and how they handle everything. I have invested over XXXX dollars in your refurbished product, IT ISNT FREE!!! Or a courtesy from the state of New York. I called JPay that of course blame it on the kiosk department. That of course you can't speak to because they are so backed up. Upon calling the XXXX branch I asked to speak to the manager. I was after asking who she was I realized, she wasn't a manager, so then she put me on the phone with XXXX who claimed he was a floor supervisor, he said he was the highest in the call center. So I asked him really so he pays the people in this center. He responded yes. In which we know he doesn't. Son I know he is lieing. All this because. All I wanted and asked for after investing XXXX into this tablet. Was for me to be able to speak to the trouble shooting team, that aren't available they hit generic buttons all day that tell the XXXX to do a hard reboot, as a consumer in the United States it's my right after investing XXXX in a refurbished tablet. Ti be able to ask for the number of the people claiming they are going to fix my tablet. I shouldn't have to wait 15 days. I don't want to hear it's a courtesy from the state of New York. This is just JPay XXXX is another issue. I'm not even able to link my own personal bank account ti my phone account and no one can figure out why. I have to go pay with a pre paid card every time. No answer. I want a phone call and a solution to all these problems or I would like all my money back from this tablet. I'm paying for a service I'm not getting.
03/04/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OH 439XX	Web	Servicemember
The company that I'm reporting is Jpay ( www.jpay.com ) ( jpay in the app stores ). They work with Correctional institutions to provide services to XXXX. Our family, or by our own, places money into a trust account which can be used to purchase goods on their " store ''. In the store you can purchase various items, like music and/or games. Routinely, the games they have in their store are flawed and do not work. When this is reported, it is ignored and the company routinely keeps the funds without processing the trouble tickets for refunds. I purchased at least 6 games that do not function and jpay refuses to refund my money. While this is happening to me, it is systemic and is happening to every XXXX that uses their system, which is just about every Ohio XXXX. I welcome any opportunity to have this matter corrected. The company routinely ignores complaints to the XXXX XXXX XXXX as they have a contact with the Ohio Department of XXXX and XXXX and simply do not care about being reported because of the secured income. Equally, XXXX have no other option, were secured consumers without anyone to help. My name is XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, Ohio XXXX ( XXXX Number : XXXX )
11/23/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	NY 10306	Web
This had to do with JPay they provide inmates a tablet that allows them to communicate with family, send money watch movies play games and listen to music. They charge you fees in top if that. In they state of New York they tell you this tablet is complementary. I have paid up to XXXX in media alone. The tablets are like the lowest grade of tablet you can find. I have been trying since XXXX to have his tablet replaced. Of course he is an inmate and they transfer him. But it does not take 4 months to get a replacement. I tried to explain to them. There is nothing free with a XXXX dollar tablet. The girls response was well he can always access all his music when he comes home. That would be in XXXX years, not only that the point is to be able to use it now why would he watch them on his tablet when he comes home. We have paid for a service they have not provided. And not only that they never allow you to speak to any one that had a direct answer all they say is it's a process. Four months in. This had to be the worst company. I can not find any information in them and they are just takeing peoples money and acting like it's the states fault. Can some one please help me
06/09/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	LA 71112	Web
On XX/XX/2023 I purchased a media tablet for my love one through JPAY services online.. I was told that I could NOT get an update before 60 days. I waited 60 days and was told that it would be another 30-40 days and the media tablet would be shipped to my loved on. After several attempts to resolve the issue I have been provided incorrect information from XXXX about the order number saying that that was my tracking number. On XX/XX/2023 no new details about the tablet nor a refund of my money. I am being told on several calls that a refund is not possible because of the process and that the tablet was reshaped on XX/XX/XXXX. I asked why was it reshipped and was told because it was never shipped on XX/XX/XXXX. How can you reship something that never was shipped. I have been told by several supervisors for JPAY that there is nothing they can do nor I can do. Please help. This inmate services is unlawfully taking money without delivering the merchandise and not giving no explaination as to what process is being done to resolve this issue. After 6 months of holding on to my money I should be provided my money or the paid for merchandise to my love on.
06/04/2019	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	OH 44105	Web	Older American
The Jpay company is a service provided to sell products to the XXXX of Ohio such as media players, games, music, stamps for email communications, etc. Yet this company is just ripping the XXXX off by selling defective products, and abusing the system for profitable gain and not rendering adequate service. I purchase my son XXXX XXXX # XXXX a XXXX media player at the cost of {$150.00} and paid {$50.00} for games & music to be loaded on it. The media player arrived at the XXXX defective and would not work. My son has been complaining to this company for months and they refuse to even acknowledge his every attempt to correct or resolve the problem.I am on a fix income and do not have money to give away to this company. They also kept the {$50.00} and refuse to give it back as well. My son is not the only one this has been done to according to XXXX XXXX search. I am hoping you can help us retrieve another player that works and forward the music & games that was purchased or give money back. I pray that you take a good look at the what this company is doing because they feel the XXXX are powerless against them because they can't speak out for help.
07/16/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MI 483XX	Web
From XXXX I've utilized jpay to message my incarcerated love one. During this period I've spent {$130.00} purchasing stamps to send videos, emails, and pictures. After jpay made a switch to how they message utilizing a parent company XXXX I no longer have access to the emails, pictures, and video grams that I sent, nor the emails, pictures, and video grams that was sent to me. Regardless of the switch, I should still have access to information that I paid for. I tried calling Jpay on XX/XX/22 and was told it's nothing they can do and it's nobody I can talk to or no number she could pass on to me to resolve the issue, as she hung up the phone while I was still speaking. I'm asking for access to those valued sentimental emails, pictures, and video grams, or a full refund for the stamps purchased. I've included a screenshot of transaction but the full amount isn't disclosed because my bank only allows me to search for particular items up to 18 months, however I did attach a written receipt with the dates and amounts and if needed I will send the actual bank statements, I just didn't want to attach it because it's sensitive information.
12/20/2022	Yes	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Trouble using the card to spend money in a store or online	TX 764XX	Web	Older American
You recently sent me a letter and a check to reimburse me for fees that JPAY charged illegally for my preload JPAY card issued in 2012 by the State of Michigan XXXX. One question is " Why doesn't XXXX have to pay interest on this money? ", after all they had it illegally for 0ver 10 years. If this had been money that I obtained illegally from anyone, I would have had to pay all kinds of interest and penalties. Question # 2 is : I was never able to use the money on this card because they said I didn't have the proper PIN #. When I created the PIN # I wrote it on the card so I would have it, I know this is not advisable, but if I lost the card, I wouldn't be able to get the money anyway. My question is, " Can I still get this money back? '' I think I clicked NO when asked if I had contacted them about the problem, the fact is I did ( at least 3 times ). I called their phone number on the back of the card and was informed each time that without the proper PIN # there was nothing I could do. I had the proper PIN #, they just didn't seem to have it.
11/22/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	MI 48103	Web
On XX/XX/2021, I attempted to purchases 100 " stamps '' through J-Pay, a company that provides electronic messaging between individuals who are incarcerated and those in the free world. There contact information can be found here : https : //www.jpay.com/ContactInfo.aspx Instead of processing my order for 100 " stamps '' for me to communicate with people in XXXX XXXX XXXX facilities ( which is what the page specifically stated when I placed the order ), they instead added 100 stamps to my account to contact people in XXXX XXXX XXXX system. I have attempted numerous calls to their customer service line ( which states they will provide support XXXX ), but I have not been able to contact a single individual and their automated system does not provide prompts related to this issue. Not only have they failed to resolve this issue, but they have also failed to respond to my email inquiry as to why they charge more money for stamps required to contact people in Florida 's prison system compared to stamps for people in Michigan 's prison system.
03/08/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	MI 48116	Web
On XX/XX/2021, I attempted to purchases 100 " stamps '' through J-Pay, a company that provides electronic messaging between individuals who are XXXX and those in the free world. There contact information can be found here : https : //www.jpay.com/ContactInfo.aspx Instead of processing my order for 100 " stamps '' for me to communicate with people in Michigan 's XXXX XXXX ( which is what the page specifically stated when I placed the order ), they instead added 100 stamps to my account to contact people in Florida 's XXXX XXXX. I have attempted numerous calls to their customer service line ( which states they will provide support 24/7 ), but I have not been able to contact a single individual and their automated system does not provide prompts related to this issue. Not only have they failed to resolve this issue, but they have also failed to respond to my email inquiry as to why they charge more money for stamps required to contact people in Florida 's XXXX XXXX compared to stamps for people in Michigan 's XXXX XXXX
04/02/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	NJ 08618	Web
This complaint is regarding Jpay LLC. The site allows you to send money to inmates at any facility and also to have video visits which are {$9.00} each. I scheduled 5 video visits totaling {$50.00} and will not be able to have them because my inmate has been moved to a facility that does not yet offer these services. I contacted Jpay to see if i could have my funds used to purchase stamps through them instead and was told that the money could only be used for video visits. No where in the disclosure does it state that in the event an inmate is relocated you can not use your monies toward something else if available. Jpay wants to keep my money instead of allowing me to apply it toward another one of their services. I am not asking to have the monies refunded, i am simply asking that the monies be used to purchase stamps. And also the representative i dealt with was extremely rude. I requested to speak with a supervisor and not only did she refuse to honor that request, she also hung up on me. Their number is XXXX
02/19/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	VA 22405	Web
I set up a reoccuring monthly transfer on JPay for a family memory on XXXX XX/XX/2023. When I initially set it up a confirmation screen came up that confirmed {$33.00} would be charged to my account. This is this is the usual fee for this amount. Sadly I did not grab a screen capture of that confirmation and am now wishing I had. Now a day later when the actual charge came through the amount is {$36.00}. That is an an additional {$2.00} for this {$30.00} payment, which was set up as reoccuring. That is the only difference between this payment and all others I have sent. This is clearly over the stated rate of {$3.00}. After talking to the JPay customer service it turns out that EVERY reoccuring payment will have this additional fee and for what? Solely because the payment is reoccuring. The agent said it was in the terms and conditions. Well I went through the T 's & C 's and there is nothing in there about the additional cost. The site clearly states the fee for money transfers is {$3.00}.
08/26/2022	Yes	Debt collection Other debt	Communication tactics Used obscene, profane, or other abusive language	GA 398XX	Web
I filed a new complaint that was closed for no reason. AGAIN, I received " RESTRICTED '' calls from a representative from " XXXX XXXX '', XXXX XXXX he stated as his name. I asked for his I.D./identification # and he refused to disclose. XXXX, then proceeded to discriminated against Me when I asked to speak with his supervisor about this allege debt. I asked for a remedy, in which I want a full " REFUND '' with the rights to the SECURITY INTEREST AS WELL! CFR, T.I.L.A.U.S.Code provides that remedy for Me as the Natural person, Consumer! XXXX XXXX continued to provide false, misleading, misrepresentation and denied Me validation of that debt! Which is another UNITED STATES CODE VIOLATION! He use of obscene and offensive language. I am damage emotionally, physically, financially, and XXXX I have loss place of abode and transportation. And again, another violation. the Penalty is {$10000.00} XXXX fine and could be up t0 20 years in prison for these crimes XXXX XXXX has violated.
12/20/2022	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 92084	Web	Older American, Servicemember
I wasnt sure how to enter this prepaid Stamps from XXXX. They said the prison system stopped using them and that they emailed a notification that we had XXXX days to request a refund. However, I told them I never received such an email and asked them to forward that to me. They refused and said that if I wasnt active they wouldnt have sent me one. I told them I was active until it stopped working in XXXX. I thought it was an app issue. They kept my {$18.00}. Who knows how many others monies they kept. I would like to make a formal complaint and help in retrieving my money back. I did XXXX the company to see if this happened to other people and found info on a lawsuit against them. Would that lawsuit include me? Please help. The people working there were extremely rude and hung up on me and said they would not be refunding me. I never received mail or an email regarding this nor will they provide proof of it either
06/02/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL XXXXX	Web	Older American
I rec 'd a call from XXXX XXXX XXXX XXXX saying I didn't pay my account right and they needed my credit card ASAP or turning off my electric. I gave my XXXX XXXX XXXX credit card but they were not XXXX XXXX XXXX XXXX and transferred money to JPAY to pay a prisoner in the XXXX XXXX area. I didn't know this but when I hung up I felt I had been scammed and called XXXX XXXX XXXX XXXX told them the story not knowing about JPAY and they checked with 15 minutes of my scam called and said I was charged {$210.00} I said it was fraud and they canceled my credit immediately. They issued a new credit card and said to activate immediately. I did and they transferred the scam charges to my new account. I have tried called several companies including the Police, The Sherrif 's Office, The Federal Trade Commission, XXXX XXXX XXXX, JPAY, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Several calls account still has scam amount due
09/09/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	NY 10314	Web
So the previous complaint I filed with JPay. I received a call from a 800 number. And clearly they know that the phone companies block numbers that are scams likely. They are aware of this because this is one of the problems with them. So naturally I missed the call. XXXX from corporate leaves me yet another 800. Number to call her back on. In which is the customer service number that has no way of even contacting any one in corporate. The supervisor XXXX clearly told me there is nothing he can do and he has no way to contact them other then an email. XXXX XXXX also stated she would be five if me a call back this morning. It is XXXX no call. I have tried time and time again to contact them. I have played by all their rules. I have invested over XXXX with them. And I am not even able to communicate with them. But I guess that's what happens when the CEO is in federal prison for all of this,
05/07/2017	Yes	Money transfer, virtual currency, or money service Money order	Fraud or scam	PA 170XX	Web
I have been sending letters to inmates for about 10 years, I also send some XXXX XXXX Orders. I recently sent a money order to a inmate and was informed that she was not allowed to cash it. Supposedly all funds must go through a company called JPay, this company apparently has the authority to punish offenders and their families by charging very high fees for many things that used to be free, like sending money orders to inmates, it still is at some institutions. In this case I have no idea where my money order is. I have sent several emails to JPay requesting information about the money order, they just do n't reply, I have also emailed the Department of Corrections of that state with no results. To me this is the same as stealing, JPay, Department of Corrections, the prison itself has no hold on the money. So how do I find out where my money is and get it returned? XXXX XXXX
05/19/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NE 685XX	Web
I attempted to send {$25.00} to someone through their service on XX/XX/2019. They charged {$6.00} for their fee. The person never received it. I called them and they told me to wait a little longer it was still pending and it was my banks issue. I waited longer and it still did not go through. I called again and a new representative said it was a known issue and needed to be canceled and refunded to me and I would need to start over. They cancelled it, and I never received the money back in my account. They said it was my bank. I contacted my bank several times and XXXX XXXX said no money was ever refunded to my account. XXXX XXXX sent a letter saying they investigated the issue and JPay never refunded any money back to me. JPay has not responded to my complaints or emails. I want my money back. This is theft.
06/29/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Can't close your account	WA 985XX	Web
XXXX XXXX OWNER OF " JPAY '' WORTH XXXX XXXX AND HIS " '' NO REFUND '' '' POLICY TO USE THE SITE TO SPEAK TO LOVED ONES AND WHEN THEY ARE RELEASED FROM INCARCERATION,, IT IS THEIVERY NOT TO REFUND,!!, WHO ALLOWED THIS?? IT HAS TO BE POLITICIANS!! ITS % UNCONSTITUTIONAL FOR PEOPLE OF POWER TO PROFIT FROM THEIR POSITION OF AUTHORITY AND WHO OWNS THESE 40 UNNAMED COMPANIES XXXX XXXX OVERSEES?? IT HAS TO BE POLITICIANS AND PEOPLE OF AUTHORITY!! LIKE I SAID, ,ITS % UNCONSTITUTIONAL FOR THESE PEOPLE OF POWER TO PROFIT USING THEIR POSITIONS OF CONGESS ETC.WE THA TAX PAYERS ALREDY PAY FOR EVERYTHING TO DO WITH JAILS AND PRISONS, UNLESS THEY PRIVATISED THEM FOR PROFIT WICH IS CORRUPT AND ABUSE OF AUTHORITY!!! CAUSE WHO RUNS THEM,,, A HINT,,, NOT THE PUBLIC PEOPLE!!
01/16/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NC 27262	Web	Servicemember
The company is Jpay. I typically send money to inmate through their services via online method. A few weeks ago, an unathorized individual sent money via phone, using my account. During the investigation, Jpay blocked my account but did not take steps to properly secure my account from unauthorized users. Instead they blocked my account from me. I escalated the issue multiple times before it was reviewed. Then they unblocked by ability to send messages but still blocked my ability to send payments to the inmate. I am the authorized account user. They have the poorest customer treatment, poorest communication skills both verbally and written, and do not quickly resolve matters. I am still unable to send funds to my loved one. An incompetent organization.
02/12/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	CO 80301	Web
Jpay is an organization that processes EFT money transfers to inmates. They have a captive audience in a cornered market, so they charge fees accordingly. They charge 18 % per transaction, which is highly disproportionate to the cost of processing the money transfer. These fees are charged to a disadvantaged consumer group : families of inmates who are likely to be financially struggling to get by. I feel it 's a predatory practice and it needs to be stopped. I 'm not even sure who regulates JPay, but the money transfer section of the company needs to be reviewed by the CFPB. JPAY has already been called out and regulated on for predatory charges for phone calls -- upwards of {$14.00} for a 15 minute call. Now the money transfer side needs work.
02/21/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	VA 22405	Web
After making a money transfer with JPay on XXXX XX/XX/XXXX I was hit with a {$10.00} cash advance fee by my credit card company. Per my credit card bank it is due to the JPay charge on XXXX XX/XX/XXXX being processed as an actual cash advance that is up to the merchant to decide on how they process the payment. Meaning that JPay did this on purpose as they have the choice to process it as a normal credit card purchase which this is. I have made 5 previous money transfers using JPay since XX/XX/XXXX and none of which were processed by JPay as a cash advance. While their site says credit card users " may '' have this happen. It has not happened previously over the past 1 and a half years.
10/18/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	MI 488XX	Web
Here 's what happened I was in XXXX I purchased a JPay tablet with a whole bunch of content extra was released from XXXX was instructed to send tablet back to JPay to have them unlock it so it can be used as a regular tablet I did so send it through XXXX this was in XXXX of XXXX it is now XXXX of XXXX I've tried to contact JPay multiple times via email and their phone number with no luck you guys are my last option I see that there was class action lawsuits or lawsuits against JPay for unpair practices which led me to this so if you have any information that could help me or let me know when I can do or what my rights are please contact me thank you
12/01/2020	Yes	Money transfer, virtual currency, or money service Money order	Fraud or scam	GA 30296	Web
Someone at Jpay/Chargeback cashed my money order for {$250.00} in XX/XX/2020 and did not post it to my intended person, XXXX XXXX XXXX, inmate XXXX. I have called several times from XXXX to XXXX and written to them. I sent them a copy of the cashed money order in XXXX and XXXX and no one has called me or written to me about my money. It has not been posted to XXXX XXXX account for commissary and it has not been returned to me. I have sent several payment to his account since this money order and there has been no problem. The money order was sent to chargeback by mistake and they took advantage.
03/21/2022	Yes	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Trouble using the card to send money to another person	PA 19134	Web
I was incarcerated under a alias and upon my release I explained to the facility thats I needed to have the prepaid card put in my given name, the card was placed in the alias name! I made a purchase in my given/birth name and when I inquired about the purchase I was asked who is XXXX XXXX , I responded that it was me! The advisor said they had to lock the card because it was in the name of XXXX XXXX! Theyre the same people ( Me )! I contacted the card company ( jpay ) I was asked to send information and was treated badly! Im just trying to get my money off of the card and be done with them!
12/26/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Confusing or missing disclosures	OR 97301	Web
I don't think that JPay is clearly or correctly identifying the possibility of fees for credit cards. They should offer examples and estimates. Even this as a possibility was something I was ignorant about. I have never transferred cash with my credit card and I am confused why this company is seen as a cash transfer which resulted in being charged an addition {$11.00} on my credit card after paying the {$3.00} charge by JPay on a XXXX gift money transfer of {$49.00} to my friend in XXXX. In total, we paid 31 % in fees for this gift.
05/23/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	GA 30305	Web
When calling the XXXX toll free automated customer service number last week, it indicated a XX/XX/2021 deposit ( credit ) to my account in the amount of {$0.00}, which i did not recognize and is not even possible. Then when i checked my mobile application i noticed several more unrecognized credit transactions in the amount of {$0.00}. To me it seems that XXXX maybe receiving money for me and then immediately debiting it back out do that I never notice it's receipt in back-to-back transaction with XXXX XXXX effect on account balance.
04/05/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	GA 31907	Web
starting XXXX of XXXX i have attempted to get my transaction history for missing monies. Weekly contact by email to customer service and phone contact and I get no return calls or any correspondence. i have an account i pay through beginning XXXX but unknown reasons half of my account is dormant and no one has the ability to produce the information other than the corporate office. i have not received one return call or email and i am approaching a deadline resulting in legal issues if this is not resolved, i have no more time
05/04/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	FL 344XX	Web
I live in Florida and my only brother is incarcerated in a FDOC state prison, and the only way to send money for him to be able to purchase the BASIC human necessities, which are not provided, is through Jpay, and now they have a unfair rule you have to be on the inmate 's approved visitation list just to simply send money to a loved one. Not only do they XXXX us with unfairly high fees, now this. I am frustrated with this broken system and everyone turning a blind eye to the suffering of people incarcerated.
06/28/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Problem with fees	NM 88012	Web
Jpay was what I was forced to use everytime I went to XXXX XXXX XXXX detention center since XXXX to present and it has been about 5 or 6 times. The company is always forcing g fees on me and stealing my money. They won't give me a y information on transactions etc. They force me to only go through them and then I'm at there mercy when I make purchases or when I get out they force all the money ey I have on there card. They have not been willing to give me my information on transaction history.
06/13/2022	Yes	Credit card or prepaid card Government benefit card	Unexpected or other fees	CA 923XX	Web
JPAY XXXX XXXX for Returning Citizens from XXXX. XXXX XXXX File No. XXXX I was released from California XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2020 XXXX and was given my release money on one of these JPAY cards. I tried to use it to set up utility accounts and order things online but was charged all kinds of fees, I was also charged a fee to transfer the money to another bank account and to get my cash off of it. All of the things mentioned in the consent decreee happened to me.
05/24/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Problem getting a card or closing an account Trouble getting, activating, or registering a card	GA 30305	Web
i opened a prepaid debit card account with XXXX after my release from XXXX In GA, as XXXX is associated with J-Pay the administrator of XXXX trust accounts for the GA dept. of corrections. Initially the debit card was associated XXXX account no. XXXX. At some point the associated account became XXXX account no. XXXX without any notice. There must have been a reason for the account change, my guess is some irregularities took place that the bank did not want me to discover.
06/12/2023	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	NH XXXXX	Web
I was sent a check for XXXX dollars. They took my money while I was locked up to me it's not just about the XXXX dollars and now they want to tell me it's just XXXX they took way more than that from me. My dad was sending XXXX of dollars and they just keep Taking that's why I didn't cash the XXXX dollar Chek. I plan on getting a lawyer and seeing them. For future reference when you take XXXX dollar from an inmate to them at the time it could be equal to a XXXX.
01/31/2023	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	NC 27295	Web	Servicemember
Well first I received a {$7.00} check which doesn't even amount to the cost of using the card transaction fees and all sorts of other fees for a product we was forced to use JPay I was released from prison XXXX of 2018 with {$27000.00} and was given a debit card to use with outrageous transactions and fees a third of that money went transactions and fees as I recall correct me if I'm wrong though now how is {$7.00} check make up for that
03/11/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	FL 33705	Web
I paid for my son 's commissary and it came out of my bank account but did not get deposited. When I called JPay, they said it has to be accepted by the " facility '' so they are going to hold onto it until then. When I called " the facility '' they said they don't know anything about jpay. They gave me a different number XXXX XXXX XXXX which I called several times but there are too many callers repeatedly so call back later.
04/09/2023	Yes	Credit card or prepaid card Government benefit card	Unexpected or other fees	FL 33709	Web
The company JPay LLC has been illegally charged me fees on my XXXX debit card from XXXX XXXX XXXX since XXXX. This is against the law under the federal electronic transfer fund act this is a formal complaint I'm asking that the company pay me {$1000.00} per every time that they charge me a illegal fee and in XXXX they violated the gate law when they access my department of corrections release money
07/15/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	TX 78229	Web
I woke up today Saturday XXXX to discuss someone named JPAY some prison related company used my XXXX debit card without my knowledge or consent. {$310.00} was taken out of my account illegally. I have filed a verbal and formal CASE with XXXX. I have researched and see CFPB has had previous complaints - lawsuit against JPAY. Either way, the transaction was fraudulent.
07/05/2023	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	TN 378XX	Web	Older American
Jpay arbitrarily listed a simple charge card of {$5.00}. The representative listed it as a cash advance fee and I now am paying {$40.00} for this charge. The representative was very rude and I think, purposely did this. I want this company reported for incorrect charges and false listing of charge.
12/24/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	KY 42141	Web
Jpay I was incarcerated in prison from XXXX until XXXX. My family kept putting money on my account. It was never there when it was suppose to be or available when it time to order canteen. On holidays we could never talk to our families because jpay would always be down.
08/22/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	CA 94533	Web
There is a service called JPAY for sending commissary money and messages to XXXX. They charge {$9.00} for each money transfer by credit card. They also charge a fee to send an email to a XXXX. These exorbitant fees are just plain greedy exploitation of XXXX 's families.
03/24/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	OK 741XX	Web
Jpay services has been charging us huge fees to transfer money to our loved ones, to load our accounts with emails and stamps. Some of the fees and taxes don't show up in your transaction history so that you wont have proof of the total amount charged.
05/25/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	GA 31015	Web
i had a jpay account and my account was compermised by someone I don't know on two different times.i called the company as soon as I found out about these transactions.The person I talk to gave me this website to file a complaint
03/07/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	FL 32444	Web
Starting XXXX to resolve missing misapplied payments. Failure to produce records and accurate documentation, a scam between XXXX and JPAY preventing completion of a legal obligation no return calls or assistance
08/04/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	GA 398XX	Web
I am a CONSUMER and Jpay is collecting a debt that has not been verified. They are and have violated and discriminated against me. False and misleading. 15 USC 1692A and 1692E ....! 9 USC 1520
01/05/2024	Yes	Prepaid card Government benefit card	Problem getting a card or closing an account Trouble closing card	MS 39648	Phone

11/08/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MN 55416	Phone

10/31/2023	Yes	Money transfer, virtual currency, or money service Money order, traveler's check or cashier's check	Lost or stolen money order	PA 19050	Web

09/25/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	VA 23829	Postal mail

08/17/2023	Yes	Credit card or prepaid card Government benefit card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	VA 23829	Postal mail

07/20/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 32663	Postal mail

07/17/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	VA 23829	Postal mail

07/14/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	OR 97007	Postal mail	Older American

07/05/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	FL 32663	Postal mail

07/05/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 32663	Postal mail

06/13/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 32433	Postal mail

05/30/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	FL 32663	Postal mail

05/16/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	LA 70426	Postal mail

05/01/2023	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	FL 32663	Postal mail

03/29/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NY 12589	Postal mail

02/22/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 33733	Postal mail

02/21/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Can't use card to make purchases	FL 32096	Web	Older American, Servicemember

02/03/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NC 27713	Phone

01/25/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 30134	Phone	Older American, Servicemember

01/22/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Unexpected or other fees	NC 285XX	Web	Servicemember

01/17/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	VA 24631	Postal mail

12/22/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	NY 132XX	Web

12/18/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Problem with fees	TX 767XX	Web

12/05/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	OH 43050	Phone	Older American, Servicemember

12/02/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	FL 33868	Referral

11/22/2022	Yes	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Trouble getting information about the card	MO 64128	Phone

11/07/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 33868	Postal mail

10/11/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Wrong amount charged or received	OH 43611	Web

10/04/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	IL 61520	Postal mail

09/02/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	FL 32433	Postal mail

08/18/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	MI 13747	Postal mail

08/10/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	VA 23069	Postal mail

07/25/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NY 12589	Postal mail

07/20/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	SC 29461	Postal mail

07/12/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	VA 24219	Referral

06/28/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Confusing or missing disclosures	VA 24279	Postal mail

06/27/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 93531	Referral

06/01/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	MI 49908	Postal mail

05/27/2022	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or missing disclosures	FL 33476	Phone	Older American, Servicemember

05/26/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	CA 93610	Postal mail

05/21/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	IN 467XX	Web

05/18/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	CA 93610	Postal mail

05/10/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	FL 33476	Phone	Older American, Servicemember

05/02/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 85734	Referral

04/13/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NC 28353	Postal mail

04/07/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	IL 60434	Postal mail

04/04/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MI 48880	Referral

04/04/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	GA 31061	Postal mail

03/29/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Wrong amount charged or received	AZ 85734	Postal mail

03/16/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	VA 23870	Postal mail

03/16/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	VA 24631	Postal mail

03/16/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Problem with customer service	MI 49660	Postal mail

03/15/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NY 12788	Postal mail

03/14/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	VA 24430	Postal mail	Older American

03/10/2022	Yes	Credit card or prepaid card Government benefit card	Problem with a purchase or transfer Overcharged for a purchase or transfer you did make with the card	FL 33476	Phone	Older American, Servicemember

02/23/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	WA 98272	Postal mail

02/17/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	ID 83707	Postal mail

02/14/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	VA 24631	Postal mail

02/07/2022	Yes	Credit card or prepaid card Government benefit card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	FL 33476	Phone	Older American, Servicemember

02/04/2022	Yes	Checking or savings account Savings account	Managing an account Fee problem	IL 62353	Postal mail

02/01/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	VA 239XX	Web

01/31/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	MT 59041	Postal mail

01/31/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	IL 60434	Postal mail

01/26/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	CO 81054	Postal mail

01/21/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	PA 17866	Postal mail

01/21/2022	Yes	Credit card or prepaid card Store credit card	Trouble using your card Can't use card to make purchases	VA 23868	Postal mail

01/20/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	VA 23936	Postal mail

01/19/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	CA 93212	Postal mail

01/19/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	IA 52733	Postal mail

01/19/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	VA 23868	Postal mail

01/16/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	VA 24219	Web

01/14/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	VA 24635	Postal mail

01/14/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	IL 60434	Postal mail

01/13/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	VA 23829	Postal mail

01/13/2022	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	FL 32548	Web

01/13/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Unexpected or other fees	IL 60434	Postal mail

01/13/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	VA 23891	Postal mail

01/12/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	AZ 85338	Postal mail

01/12/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Wrong amount charged or received	VA 24348	Postal mail

01/10/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	FL 33733	Postal mail

01/10/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	VA 23922	Postal mail

01/10/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	VA 24279	Postal mail

01/10/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Unexpected or other fees	IL 60434	Postal mail

01/10/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	IL 60434	Postal mail

01/10/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	IL 60434	Postal mail

01/08/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	VA 23661	Postal mail

01/08/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	NJ 08302	Postal mail

01/07/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	AZ 85132	Postal mail

11/19/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	MO 65542	Postal mail

11/10/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	IL 60434	Postal mail

11/09/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Other problem	NY 13601	Web

11/08/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	IL 60434	Postal mail

11/06/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	MO 65542	Postal mail

10/20/2021	Yes	Credit card or prepaid card Government benefit card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	NY 12788	Postal mail

09/01/2021	Yes	Credit card or prepaid card Government benefit card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	NY 12788	Postal mail

08/23/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	FL 33135	Web

07/07/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NY 11226	Web

12/15/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	VA 23434	Phone	Servicemember

10/19/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	FL 32583	Postal mail

08/19/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 34482	Postal mail

02/11/2020	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	FL 32465	Postal mail

11/23/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 33097	Web

10/29/2019	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	VA 24219	Postal mail

07/31/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	VA 24219	Phone

06/12/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	VA 24219	Postal mail

12/18/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem		Phone

08/09/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 12458	Referral

02/20/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	TX 76543	Fax

09/29/2017	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 85296	Referral

09/16/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	GA 30519	Web

01/04/2017	Yes	Prepaid card Other special purpose card	Fees	LA 70426	Postal mail

06/13/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	TN 37140	Postal mail

06/13/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	PA 17040	Postal mail

06/13/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	MI 49959	Postal mail

06/13/2016	Yes	Other financial service Money order	Lost or stolen money order	PA 15510	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	IL 61764	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	AZ 85132	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Money was not available when promised	MI 49036	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	OH 43301	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	MI 49862	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	NJ 08625	Postal mail

06/10/2016	Yes	Other financial service Money order	Excessive fees	VA 24635	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	MI 48197	Postal mail

06/10/2016	Yes	Other financial service Money order	Excessive fees	PA 15450	Postal mail	Older American

06/10/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	PA 19426	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	IL 61764	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	AZ 85132	Postal mail

06/10/2016	Yes	Other financial service Money order	Unexpected/Other fees	NJ 08625	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	VA 24279	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	VA 22729	Postal mail

06/10/2016	Yes	Prepaid card General purpose card	Managing, opening, or closing account	PA 16652	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	VA 24635	Postal mail

06/10/2016	Yes	Other financial service Money order	Customer service/Customer relations	NC 27983	Postal mail

06/10/2016	Yes	Other financial service Money order	Excessive fees	PA 17931	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	IL 32026	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	VA 23936	Postal mail

06/10/2016	Yes	Other financial service Money order	Excessive fees	NC 28147	Postal mail

06/10/2016	Yes	Other financial service Money order	Lost or stolen money order	NC 28554	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	IL 62466	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	NJ 08625	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	FL 32026	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	MI 49444	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	IL 62259	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	VA 23936	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	MN 55003	Fax

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	PA 17866	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	MI 49784	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	FL 32322	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	NJ 08625	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	VA 24279	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CA 93960	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	PA 16137	Postal mail

06/10/2016	Yes	Other financial service Money order	Unexpected/Other fees	PA 15450	Postal mail

06/10/2016	Yes	Other financial service Money order	Unexpected/Other fees	NC 27845	Postal mail

06/10/2016	Yes	Other financial service Money order	Customer service/Customer relations	GA 30510	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	PA 16239	Postal mail

06/10/2016	Yes	Other financial service Money order	Unexpected/Other fees	VA 23936	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	VA 23870	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	IL 61764	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Adding money	OK 73547	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	PA 16652	Postal mail

06/10/2016	Yes	Prepaid card Other special purpose card	Fees	FL 32322	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	ID 83707	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	IN 46064	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	FL 33460	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Adding money	LA 71327	Postal mail

06/10/2016	Yes	Other financial service Money order	Excessive fees	GA 31037	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	VA 24219	Postal mail

06/10/2016	Yes	Other financial service Money order	Excessive fees	PA 15370	Fax

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	PA 16239	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	GA 31503	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	NJ 08625	Postal mail

06/10/2016	Yes	Other financial service Money order	Unexpected/Other fees	CA 95532	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	KS 67042	Postal mail

06/10/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	NC 28538	Postal mail

06/10/2016	Yes	Other financial service Money order	Customer service/Customer relations	NC 27906	Postal mail

06/10/2016	Yes	Other financial service Money order	Excessive fees	PA 19426	Postal mail

06/10/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	PA 15570	Postal mail

06/10/2016	Yes	Prepaid card Mobile wallet	Fees	TX 75990	Postal mail

02/22/2016	Yes	Prepaid card Mobile wallet	Fraud or scam	NC 280XX	Web

04/20/2015	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	CA 91359	Referral

11/30/2014	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	FL 32667	Web

09/29/2013	Yes	Money transfers Domestic (US) money transfer	Other service issues	AK 99687	Web

05/14/2013	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	IL 60615	Web