| 12/31/2021 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I registered for an account with XXXX XXXXXXXX XXXX through an online marketing promotion that was stated to be {$15.00} per month for a membership. The company tried to debit my account 3x in one day for the initial payment which sent me a fraud alert. I went to the gym next day and addressed the issue expecting it to be an error, the employees working the counter said that I needed to read the fine print and that the amount they actually take is for 2 months including " last month payment '' rather than the first only as stated on the advertisement which I registered through. I decided to cancel because this was a red flag and he the multiple employees at the counter just agreed and said they understand because it happens all the time.
The next week another charge for monthly dues ( {$16.00} ) was debited from my account, and I called to ask why it was not canceled and the employee said I would have to call the corporate office, which I did and they stated I have to mail a form in to cancel the membership, and that it can not be done via phone or in person. I then call back to the location and speak to XXXX the General Manager who states to come in and do it in person, I reluctantly went and told the front desk staff the situation and they had me sign a piece of paper, and took my name to give to XXXX to cancel and refund.
A week later an annual fee of {$54.00} is deducted from my account and I call in again to the corporate office and speak to XXXX who informs me that I have not canceled and again need to go to the location and cancel, but since I am out of state at the time I can call the General Manager XXXX and he can do it and submit a refund. I call the location and speak to XXXX who is extremely uninterested in assisting and is very combative stating he never got any cancel requests from me prior. Again he states I need to come in and cancel the membership, it is the only way to do so and he will refund the fees which was not possible based on proximity.
Since then I have been still been getting the monthly charges to my account, on XX/XX/XXXX I went to the location again and made sure to get documentation stating I fully canceled the membership, and ask for a refund. The employee gave me a business card to XXXX XXXX XXXX and stated to call them for the refund, it was a false number but I researched and found them, got 2 people to state that the membership was STILL not canceled and that they do not have any ability to issue refunds, it is all done by the location manager. I drive directly back, the employee showed me into XXXXXXXX XXXX office where he was sitting with my account already pulled up and immediately was combative stating I have never talked to him, I have never tried to cancel, he will not issue any refunds because he doesn't have to and I do not have " pictures '' of the documents I signed so I walked out realizing this was not going to be a productive conversation.
I called the corporate office again spoke to XXXX the receptionist, XXXX again, and then XXXX. XXXX represents herself as the " manager of all locations '' and immediately turned the conversation into an argument stating she had done all her research into the matter. She also stated that she will not refund any amount, there was never a cancelation request and my next payment will be debited on XX/XX/XXXX, but will now process a cancelation. After many times of being cut off while I am speaking she started putting me on hold saying she will " put me in timeout until I calm down. '' This is what sparked me to get upset, and call back to speak to XXXX who stated that I should have read the fine print and tried to argue with me about the contract legalities which I asked if he represents the company as their Attorney and he stated he is not and he is just the receptionist. I could tell that is has been happening so long to so many customers that it has become a game to them, and have been allocated too much power without accountability and now they feel invincible.
I am spending time to file this complaint and get an investigation conducted into their operation because my story is so similar to the thousands of online reviews about the company, and even hundreds of employee reviews which I have attached a sample amount. I have seen so many other consumers calling XXXX a scam artist, and the company as a whole unethical and even demanding it be shut down.
The CEO XXXX XXXX has recently been doing XXXX and XXXX videos stating " I look at people, systems and accountability. Who are my people? What systems are in place, and what level of accountability? '' However there is zero accountability for these employees fraudulent activities, and they are being caught mishandling consumer information by creating false accounts, not allowing members to cancel or complete the process legitimately. All of these employees are a liability and nearing the company for a class action lawsuit, which seem inevitable with the repeated unethical practices, fraudulent bank debiting tactics, refusal to disclose proper agreements, refusal to cancel or refund improperly debited funds.
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| 02/12/2021 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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XXXX XXXX in XXXX, NJ has sent a collection service against me - without any justification. In XXXX when COVID struck, my family and I moved out of XXXX more than 100-miles away. I notified them in-person in XXXX that I will need to cancel my membership. On XX/XX/XXXX, XXXX sent out an email ( XXXX ) saying they planned to re-open On XX/XX/XXXX. Then on XX/XX/XXXX, I noticed my card was charged membership dues. Once I recognized the problem, I immediately followed up with the following email dated XX/XX/XXXX : Hi All, I did not see this notice but I have moved out of XXXX since XXXX. If possible, I'd like to cancel my membership and get refunded the charge for last month. I also gave this notice in-person the day you shut down back in XXXX.
Please confirm receipt of this note.
I sincerely appreciate your help!
All the best, MY NAME NUMBER I then received this email response from XXXX, XXXX on XX/XX/XXXX : Dear NAME, Re : XXXX XXXX XXXX Account # : XXXX Please contact your club to cancel your membership. This is something that ABC can not assist you with, as we do not handle cancellations for your club. Your cancellation will not be processed unless you fill out the proper paperwork at the club. Please retain a copy of your cancellation paperwork for your records.
XXXX XXXX XXXX XXXX ABC Financial Services , LLC.
Customer Care : XXXX Email : XXXX Website : XXXX Mailing Address : XXXX XXXX XXXX XXXX. Box XXXX XXXX, AR XXXX I immediately called the club and provided verbal notice that I've already given in-person notice and notice in writing through email. I also told them I'd mail a letter as well which they said was needed in order to process the cancelation.
On XX/XX/XXXX, I did as requested and mailed the following notice : MEMBERSHIP CANCELATION NOTICE XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX XXXX XXXX Staff, Please find this membership cancelation notice for NAME. I no longer reside in XXXX or near a XXXX XXXX location hence the need for cancelation. I enjoyed my experience with XXXX and would happily re-join if my situation changes in the future.
Thank you in advance.
Best, NAME EMAIL NUMBER In XXXX, my credit card was lost so I asked the bank for a replacement - which they provided and the new card had different numbers.
On XX/XX/XXXX I received the following email from ABC Financial ( XXXX ) NAME, We are sending a reminder that your XXXX XXXX XXXX membership remains past due. If you have not made your payment, we ask that you take care of this as soon as possible to avoid additional fees and possible interruptions using your membership.
There are two convenient options to update your payment information or make a payment that are available right now : Visit our secure website www.myiclubonline.com, register your account and then click on the My Billing Info link Call XXXX to use our automated system.
When you update your payment information, please consider using your checking or savings account. When you use your credit or debit card, problems can occur more frequently as cards are often reissued.
If you prefer, you can speak to a representative XXXX XXXX Central Standard Time.
Thank you in advance for your cooperation in bringing your XXXX XXXX XXXX membership current.
Customer Care ABC Financial Services At this point, I was not happy and immediately called the club. After spending more than 2-hours with the local club associate and the parent organization at ABC Financial. At the conclusion of this discussion, I was ASSURED this issue was resolved and no debt was owed.
Then today on XX/XX/XXXX - I received a collection notice in the mail XXXX postal mail ) from XXXX XXXX XXXX XXXX XXXX XXXX This letter stated : Dear NAME, Your account has been referred to us be XXXX XXXX - XXXX, NJ to collect your past-due obligation. According to our client 's records, you are responsible for a balance of {$200.00}. You may contact us or simply detach the bottom portion of this letter and send a payment with the enclosed envelope. Please make checks payable to XXXX XXXX XXXX XXXX XXXX You XXXXay also make a payment by debit or credit card.
At this point, I'm furious. I immediately call the XXXX XXXX XXXX XXXX and was told to email this information to XXXX - which I did.
Then I received a response several minutes later ( also today XX/XX/XXXX XXXX stating : Dear NAME, Re : XXXX XXXX XXXX Account # : XXXX Your request is still in research. Please follow up in 5-7 business days for the update.
Ref : XXXX I have all the telephone records indicating the amount of time on phone calls with XXXX XXXX. There is also logged footage of me being in the gym on physically in XXXX on the last day they were open ( where I originally gave notice that I was moving ). Since they were given clearance from the state to re-open, I have not been within 100 miles of a retro fitness facility ( also recorded on their sign-in records ).
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| 01/19/2023 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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On XX/XX/XXXX I spoke to a XXXX XXXX who stated he was a supervisor at XXXXXXXX XXXX XXXX XXXXXXXX for debt collection. I owed XXXX XXXX XXXX a balance of XXXX and was actually in the middle of a payment agreement with the XXXX directly when I found out that they sold the account to this debt collection firm. Once I found out where the debt was sent to I called XXXXXXXX XXXX XXXXXXXX. From the very start Ive never had a pleasant conversation with anyone that I spoke to get this company theyre always extremely rude and threatening me in addition to using terrible business practices to XXXX XXXX that I had to do me to speak to a supervisor which is OK when I spoke to XXXX XXXX who assured me that if I made an arrangement to settle/pay the debt it would not be reported to The credit bureaus. He even stated if I needed to change XXXX of the future dates I could if something were to come up but as long as I pay them I would be fine. So initially I paid {$190.00} On XX/XX/XXXX and was set to pay {$190.00} on XX/XX/XXXX. I wasnt able to pay on XX/XX/XXXX because I had got XXXX XXXX XXXX and I missed over XXXXXXXX XXXX XXXX XXXX So I called them to change the date which I was allowed to for XX/XX/XXXX. On that day I was trying to call them several times and I never got an answer to make my payment and I also received a weird email the day before saying that I was paid in full when I was supposed to pay them the the day after. Once I realized my paycheck was not going to be enough because I wasnt getting paid for my missed XXXX XXXX I wanted to change the date for XXXX. The rep told me she could push the date out was XX/XX/XXXX. I ended up having the money early on the XXXX and tried numerous times to make a payment using a new card. I called them several again no answer after waiting long wait times just to be hung up on. I would be on hold anywhere from XXXX to XXXX minutes long and then someone would answer and just hang up the phone. On XX/XX/XXXX I received an email telling me that my payment was declined again how are you sending me an email telling me this when I cant get in contact with you to make a payment. I finally I spoke to someone days later and set up a payment for XX/XX/XXXX. I checked my credit report on XX/XX/XXXX and noticed that XXXX was put on my XXXX credit report. So I called them as soon as they opened this morning on XX/XX/XXXX I called XXXX times on the Fifth attempt I was finally able to speak to someone she was extremely rude like always and when I confronted her being hung on XXXX prior before reaching her and about this debt being placed on my credit despite me being promised that it would not be on my credit she kept speaking over me and said well anyways are you calling to make a payment or not. I told her youre not going to rush me through my car I need answers because you guys are liars do you have terrible business practices, its almost like when you know a payment is due and you do everything in your power to not be available so you can try to do some type of adverse action in affect the consumers credit which is not fair and its not proper business tactics. So I advised her I have the money to pay you guys thats not a problem but I will not pay you until I get written confirmation that my credit will not be affected and seeing though you guys have places dead on my credit I want verbal and written confirmation that you are going to remove this from my credit. She said she will not do that I ask for a supervisor she placed me on hold and then hung up the phone on me. I called back for the XXXX time after waiting about XXXX minutes I got hung up on. So I decided to call another number that I have in XXXX of the emails that was sent to me waited on the phone for over XXXX minutes the phone got disconnected. I am tired of fighting with them on trying to make good on a debt that I owe and XXXX taking responsibility for but I will not except him lying to me and placing the debt on my credit. They have never reached out to me ever since they received the debt from the XXXX its always been me reaching out to them so any emails or anything that they have seen that theyve called me they never have why should I keep calling down to XXXX XXXX that its almost like I am harassing them to make good on my deed. I took screenshots to show how many times Ive called them today and how many times Ive been hung up on want them to be penalized and I want this situation rectified. They promised me this collection would not be placed on my credit. I want this debt to be removed from my credit ASAP.
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| 10/12/2018 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I joined XXXX XXXX XXXX ( XXXX, XXXX XXXX XXXX ) gym with a platinum service ( for {$20.00} + {$1.00} joining fee ) on XX/XX/XXXX with the only purpose of taking classes there. I attended 2 times/week in only 2 weeks and a half, the service provided in this short period of time ( which my have been 6-8 classes in total ) left a lot to think. I cancelled my membership 3 weeks after I joined because I was unsatisfied with the services. The equipment is old and dirty, but the worst part are the instructors that offer classes with no knowledge and lack of care of the students to maintain proper form to avoid injuries. I had been a member for over 6 years in a different gym ( XXXX ) where instructors had the knowledge and care for students. My workplace changed and thus I was trying to find a gym in a convenient location near my workplace. So, the only reason I joined XXXX was not because of the cheap fee price but because it was the nearest gym to my workplace, without knowing how bad XXXX is. Three weeks after I joined I was charged {$49.00} for an annual fee, a fee that was not discussed with me when I joined, when I joined they said it was a {$1.00} as joining fee ( find attached " bank statement '' with charges and dates as well as " emails for cancellation '' ). Obviously, they made me sign an agreement which I did not read given that I was not given the time to read and I naively thought everything I discussed with the person was there. Since my bank changed my credit card at the time the " cancellation fee '' ( {$49.00} ) was rejected and not made. Thus, I ended up owing {$49.00} to XXXX XXXX somehow. However, just recently I got by mail a note saying that I owe {$130.00} to a debt collector which I believed the name is XXXX XXXX XXXX. This is absurd and ridiculous for the time and service provided. This XXXX gym company looks like a scam in the way they handle everything. I have received two times in the following months after my cancellation text-messages and emails from the gym ( thats using my information ) to make an offer to join back and theyll cancel my debt. This only supports my thoughts that it is a scam because Im serious when I left and about the reasons why I left and I dont want to come back and if the gym were a serious place it would be trying to figure out why I left after 3 weeks of joining and trying to hear my feedback, which is not the case.
I emailed them before submitting this complaint and things got even worse ( find attached " email '' ). I basically explained to them what I'm explaining here. They sent emails with different answers, saying that my debt was in collections already and they couldn't make anything. However one woman XXXX from XXXX XXXX called me on XX/XX/XXXX saying that being in collections is bad for my credit and she made an " offer '' to remove me from collections paying only {$93.00}, only that time and by phone. I asked several times if this was the only solution and that I did not want to pay this huge amount for the terrible service I got. After her insistence I gave to her two credit cards information to split in two the fee and the amount was charged ( I'm not attaching that statements because I haven't gotten it ). The day after I paid this, I get an email saying that for {$20.00} I could have joined back and then gotten my cancellation. It is very confusing, I emailed them back today XX/XX/XXXX and haven't gotten their answer. I'm worried that now I'm still in collections and the {$93.00} went to some other place instead to clear my " debt ''. Also, I'm very upset that I ended up paying more than what they later offered to solve this issue because clearly depending which person replied the email I got different answers from XXXX XXXX. In the end I want my money back, everything. I think they should be very careful for doing this type of business, it all looks sketchy.
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| 06/28/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Disclosure verification of debt
- Right to dispute notice not received
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Web |
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After verbally requesting the closure of an open gym membership I was informed that the request would be processed but not guaranteed because I did not agree to signing a form that binded me to agree to pay annual fees as well as 40 days worth of billing after the closure of my account, after they had just billed me for that particular month. After follow up to check on the status of my account because I was never notified of the outcome I was told by a gym employee that the gym would not process my request but instead allow for my account to accumulate a debt by charging monthly and sending my account to collections. I then went and recorded my verbal request to close my account to which I was met with the same response and refusal to close my account as well as a refusal to allow me access to the initial form requesting this action to which the employee confirmed that it was both on file as well as had been faxed the month prior. When I asked for the owner information in an attempt to resolve this dispute I was told I would not get that information. The manager was called and I was told I could write my request down and sign in order to process the closing of my account, only after my several requests and me pursuing a resolution. Upon doing so and recording me doing so the employee refused to acknowledge this written and verbal request and was told by management to ask me to leave the gym. This was n't information that was freely divulged until one month after my initial request as well as the gym proceeding to bill me and then charge me for late fees. To date the gym as well as their financial company have yet to process my request and continue to bill me monthly with late fees because they have kept my account open. Furthermore I have requested that management review my account and complaint and was told someone would contact me to which they have not. I have sent an email to the website asking for the managers to contact me so this can be resolved to which there has been no response. The gym as well as ABC financial have kept personal financial information for my mother over a year after she had cancelled her membership due to unethical billing policies. Upon my request to close my account the gym and ABC financial accessed my mothers personal bank account and illegally withdrew a debit of {$20.00} that was charged to my account as a means to collect on a debt that was on my account. My mother was never on my account and again had not been a member of the gym for well over a year. It was not until she threatened litigation was she informed that in order to have her personal information removed from the database even after she was no longer a member she would have to send a detailed message requesting such action. To date I have made many attempts to resolve this issue with no response or effort to find resolution via adequate customer service. They continue to bill my account on the basis of having an " active membership '' and continue to harass me with debt collection calls. The attorney general for consumer complaints has been notified as well as the congressman, Rep. XXXX XXXX, Sen. XXXX, the XXXX and the FTC. I have also met with several members and former members of the gym who have had several issues and complaints pertaining to the unethical policies and billing practices within the XXXX XXXX XXXX and ABC Financial. To date there has been no attempt for reslution on behalf of the gym or ABC Financial and they continue to bill me regardless of my vehement requests and attempts to reach out to them. Again, they refuse to close my account in order to continuously have the ability to bill me for as long as they desire and then try to ruin my credit on the false implication that I choose to not pay my debt. I am willing to pursue litigation if they choose to send this to my credit report.
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| 08/28/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Communication tactics
- Threatened to take legal action
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Web |
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I 've received XXXX phone calls from a gentlemen from a gentlemen from the office of Feldman and Stern. The first call was received approximately XXXX on Thursday, XXXX XXXX, 2015. It was received via my cell phone with no caller ID information attached to the phone call. I also received a phone call from my work, again with no caller ID information attached to the call. Later in the day, on Thursday, I received a phone call that appeared to be from my local area from again, XXXX representing Feldman and Stern out of Florida about a debt from XXXX XXXX regarding health club membership dues that were outstanding. I was advised that I could settle at that point or be served with papers in XXXX XXXX, Virginia XXXX location where the fitness facility is in ). He advised that I had until XXXX Friday, XXXX XXXX to make up my mind and let him know what I wanted to do. I advised during the conversation on Thursday where he was calling from because the number appeared to be a local number. He said that he was calling from his corporate office in Florida. I advised to him that seemed suspicious and he advised that he had several regional offices. I contacted the office back on Friday morning, XXXX XXXX to XXXX and a call was answered by a lady who answered the call as " XXXX XXXX ''. Not Feldman and Stern as was told to me earlier. I asked the gentlemen, XXXX, after advising who I was, to send me a letter indicating the debt and all pertinent information. He advised that he had already done that. Up to this point, I 've yet to receive anything at the address of my home regarding a debt of this nature. I asked him to set up payment plans and he said that I was " worthless ' that " I did n't pay my membership on time, what makes him think that I would pay him monthly ''. He was very intimidating and was very " bullying ''. He said that he would now provide me until XXXX eastern time on Friday, XXXX XXXX to decide what I wanted to do. He said that I could borrow money from my boss as I did n't have the amount he stated that I owed. He also told me to go to a payday loan place to get the money or seek if from a family or friend and make payment arrangements with them, but he was n't going to set up a payment arrangement. The only thing he would do would be collect {$250.00} now and allow me to pay the remaining next month. I advised that I could n't do that and that I would be really pleased if we could set up payment plans. Again, he stated that would n't be an option. This time he stated that he had my credit bureau in front of him. I asked him who gave him authorization to pull my credit because neither did I give him verbal or written consent to do. His response to that question was " I do n't need authorization, that when I defaulted on the contract, it automatically gave them the ok to pull credit for business practices ''. I advised that does n't sound legal. He said it was. That authorization is n't written on the back of the contract, he said. I feel as though this company has purchased this debt for pennies on the dollar and going through bullying tactics to try and recoup their fees and make a commission on this. I am willing to set up payment arrangements but the collection agency will have no part of that. All they want to do is file for litigation. They have not proven to me a debt exists. They claim to have sent documentation to my home address, but nothing, at this time has been received by such agency. I have contacted the XXXX on this company and as of today, the XXXX advised they have a XXXX. I am wishing to get this matter settled without the fear of having to be served at work or wages garnished. But, I do not appreciate the tactics in which this company is using to pursue such said debt. Thank you for your time and assistance.
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| 05/02/2019 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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This is an update on my last complaint XXXX. After requesting and reviewing the original contract for the service XXXX XXXX / ABC Financial Inc. claims that I signed up for but never did, I noticed that my signature is a forgery. That is NOT my signature on that contract. Both the contract containing the forgery and an FTC identity theft report that was filed are attached to this complaint.
The collection company abc financial on behalf of XXXX XXXX charged my atm card {$540.00} completely out of the blue without my written or verbal authorization on XX/XX/XXXX. The charges they claimed were coming from training sessions I got almost a year ago in the early summer of XX/XX/XXXX which I came in to cancel and settle up on almost 6 months ago. I spoke to both the trainer and the regional manager who informed me that it would be cancelled, the balance was settled and I would no longer be charged for anything. Recently I came into the establishment and asked XXXX at the front desk if there were any outstanding charges that needed to be paid. Just in case. He informed me there was no balance whatsoever. I also spoke to XXXX the previous regional manager the exact same question and he gave me the same response as well. No balance. I even asked my trainer XXXX who told me that I dont owe anything on the training sessions from last year. They all basically told me the same thing. There is absolutely no balance. Now I go to charge my card this afternoon and find out there's almost XXXX dollars missing. Once I noticed these astronomical charges to my XXXX XXXX account from XXXX and ABC financial I immediately called the store on XXXX XXXX and spoke to XXXX the manager who said that now all of a sudden there was an outstanding balance. I told him I already had this cancelled and settled up on a long time ago because I never came in to redeem or use any sessions. It was pointless to keep paying so I cancelled my subscription a long time ago. I spoke to 2 different people who informed me that it was in fact cancelled. He said that they were wrong I owed money. Now it seems they just decided that they were going to start another subscription, forge my signature and charge me for something new i didn't agree to without any prior notification when I asked if there was anything past due on my account numerous times with all different people. It's either these people are totally incompetent or are clearly trying to take advantage of someone. This situation has now put in a serious financial hardship because they basically cleaned out my XXXX XXXX checking account and I am unable to pay my other bills. I didnt agree to these terms and the sessions I once had were cancelled almost a year ago. I am disgusted by this company 's level of professionalism and uninformed staff. They have clearly taken advantage of the situation and have violated my rights as a consumer by not producing or sending any printed bill or invoice to my billing address or in person that clearly states the amount that was owed at least 14 days before said due date. I was never notified, only charged, and that is in clear violation of the law and sits in the realm of unethical business practices.
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| 09/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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I went into XXXX XXXX to inquire about their services. I saw online that they offered a free month of service, the then owner advised that if I wanted to sign myself and my boyfriend up that I would not be able to use the free month and that he could wave the initial sign up cost if I signed up that day. I advised that I did not have my credit card information with me, that I only had his due to a recent purchase he sent me to make while he was at work. He advised that was fine, that he was going to " marry us '' and sign everything up under the last name XXXX. I advised that we were indeed not married and that was not my last name, but he said " Shhhh it is for this contract ''. So he generated an agreement under both our names, even though he was not there to sign for anything, and used XXXX XXXX card ending in XXXX. The agreement was that we would be charged XXXX a month for a couples membership, and XXXX dollars as an annual fee. XXXX never used his access card, and months later his card was compromised. We called the club to advise of this and they stated not to worry that they would cancel everything and to come by to get new membership cards once we got everything squared away. the club closed less than a month later. A few weeks ago I go over to XXXX XXXX, who bought out XXXX I assume, and advised we were members and what happened. They asked for my information to look me up when they get their systems up and running, and advised they were running a special with all access for XXXX a month and an annual fee of XXXX dollars yearly. I asked could I sign up online if i chose to, and he stated yes. I did not want to sign up at that time because they were not open and still not open for the club that is in close proximity to me. A few days later I get a strongly worded email stating that I owe XXXX and that if they do not hear from me or receive payment that they will report this account to collections. I called and spoke with someone by the name of XXXX, who barely understood what I was stating, and kept advising me to contact the club where I open to cancel the membership because that is their policy. I advised I never had an agreement with XXXX and that the club that you are saying I am a member of is not open and I can not call! I explained everything above and asked for the agreement to be emailed. I also explained the shady business practices used to initiate the contract they purchased and that it was canceled with the original owners from what I understood. He finally went and reviewed the contract and saw that the membership never originated with XXXX and advised that XXXX must have been purchased by XXXX, all things that I was advising in the beginning of the call. He then advised that the charges were from an unauthorized transfer of membership and that the XXXX was a XXXX annual fee attempted to bill in XXXX and XXXX attempted to bill in XXXX for club fees. One, I nor XXXX signed any new agreement agreeing to these new terms, two the old membership is null and void, and three The XXXX club is not open so they are charging for services they can not provide and making threats for a matter they have unlawfully entered us into.
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| 06/05/2019 |
Yes |
- Debt collection
- Other debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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I have been receiving messages from ABC Financial. The messages are garbled, I can ; t make out who they are contacting me about. and there is no FOTI Message.
I called them back and spoke to an agent today XXXX and I asked if it was a collection agency and they said no. I asked for a supervisor. I asked the supervisor if they are collection money on behalf of a third party. This is the definition of a debt collector. I was told yes. So the first person lied.
When I called, they failed to verify me by my social and date of birth. They asked my name and address, which could be obtained anywhere. They actually tole me they were calling for a XXXX XXXX, they are not supposed to give out ANY information.
What I believe happened / Statute or Law Failure to use a FOTI Message. ( Title 15 USC ) Failure to properly verify a person. ( Title 15 USC ) Failure to disclose that they are recording the conversation. Ark. Code 5-60-120 or S.C. Code Ann. 17-30-15 If the call originated in SC as it did I called them back and they recorded it. I believe that to be a possible violation because I believe if a personal conversation I have the expectation of privacy in my personal conversation occuring on my personal property with a third party.
15 U.S. Code 1692a - Definitions | U.S. Code | US Law | LII ...
XXXX ( 6 ) The term debt collector means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another.
To tell me that they are not a debt collector, when they are communicating about a third party debt ( they are collecting on behalf of a third party ). That's debt collection, defined by 15 USC 1692a. To tell me they are not a debt collector, and not use mini-miranda. Is something you should be aware of.
I offered a out of court settlement they have 15 days to respond.
They used a automated mesage via autodialer, I believe.
The Telephone Consumer Protection Act ( TCPA ) has a broad and definitive definition of an autodialer ( also known as a robodialer ). It is equipment that has the capacity to store or produce telephone numbers to be called, using a random or sequential number and to dial the numbers.
In other words, any equipment that can store and dial numbers. Not just that, but if it has the capacity to do so, it may be considered an autodialer or robodialer. Given that broad definition, many types of equipment and technology fit the definition of an autodialer.
Debt collectors are one of the biggest users of autodialers. Given that debt collectors make get paid by collecting money for someone else, their goal is to talk to as many consumers are possible. Using an autodialer can be a very effective way for a debt collector to get a consumer on the phone.
What makes a robocall illegal For the most part, robocalls to cellphones are strictly regulated. Debt collectors can not call a consumers cellphone unless they have prior express consent to do so.
Consent can generally be provided a number of ways :
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| 04/06/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- False statements or representation
- Impersonated an attorney or official
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Web |
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I signed a one-year contract for gym membership in XXXX XXXX. At the time of signing, the XXXX XXXX account manager informed me that I could call prior to XXXX XXXX to avoid auto-renewal for general membership. I signed a one-year contract for training in XXXX XXXX but was never informed that the auto-renewal clause also applied to my training contract, which was signed separately.
In XXXX XXXX, I moved outside of the contractual XXXX mile range. I called the gym in XXXX to cancel early, according to the out-of-range clause. I was told that I needed to send a notarized copy of new lease, via certified mail, to prove that I had moved. In the same XXXX phone call, I communicated to the XXXX XXXX Gym Manager that I wanted to cancel my contract at the end of the agreed 12 month term. I was told that a note would be added to my account and that my account would not auto-renew in XXXX.
I noticed at the end of XXXX that I was still being charged. So, I called XXXX XXXX Golds Gym to request refunds of the unauthorized charges in XXXX XXXX - XXXX XXXX. They claim not to have record of my conversations with associates in XXXX XXXX and I was told that no refund would be given since I had not formally canceled.
In XXXX XXXX, I was directed to ABC Financial for " formal cancellation ''. ABC Financial informed me that they are NOT able to cancel my contract because the training portion needs to be cancelled in person. Two weeks later, my work schedule permitting, I made the XXXX miles drive to the gym location to sign the training cancellation form in person. I then was able to call ABC Financial and finish cancelling my gym membership contract.
In XXXX XXXX, I disputed the charges via XXXX Bank. Within two weeks of my claim with XXXX, the charges were investigated and permanently refunded to my account.
At the end of XXXX XXXX XXXX, I began receiving calls for overdue account balances from XXXX separate entities. The XXXX entity identified themselves as lawyers collecting debt on behalf of XXXX XXXX. XXXX XXXX are not, however, credited lawyers in Texas ( location of original debt ). They also sent an " attorney letter '' that fails to match the amount due that was quoted over the phone. The associate at XXXX XXXX XXXX Legal threatened to " send my information to credit reporting agencies at any minute ''. He later admitted to me that they " work for '' XXXX and are not actual debt collectors or credit agencies.
XXXX XXXX claims to represent XXXX personal training contracts although I have never seen or heard mention of their business name in any contracts I signed with XXXX. They inform me that as of XX/XX/XXXX, my account remains open ( despite having my cancellation paperwork on file now ). This firm will not acknowledge my dispute of the charges via phone or email but refuses to send to me via mail a formal invoice of the alleged charges.
I have been putting good faith effort into avoiding auto-renewal of my contract since XXXX XXXX. Once my contract term ended, I made good faith effort to promptly cancel my contract to avoid the unfair extension of the pre-determined contract term.
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| 03/24/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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XXXX initially signed me up before they opened, it was around XXXX. They were supposed to open in XXXX, THEY NEVER DID. I was told they needed my credit card information for their records, just in case I broke equipment or things of that nature. They advised I would have a fee of {$10.00} and an initial fee, which I could come in and pay. I attended for about a month, they NEVER CHARGED ME, I inquired why not, they advised they would charge me in XXXX that my credit card would n't be charged I could come in and pay it. Low in behold I moved, I never received notice of when they would charge my charge, something was wrong with their email, it was really new and they were still building the facility, in the meantime we could use a smaller facility. I ended up moving. I received a call in XXXX from a collection agency that stated that I owed money to the establishment. I advised they were to cancel the service that I did n't know they were billing me for and remove the balance. I am sure they are supposed to notify you of any late fees, and billing me. I got nothing but a phone call that stated I owed XXXX dollars. I contacted XXXX XXXX, who acted like I was lying and decided that even though I did n't know it was a recurring charge billed to a card I reported lost, that I was still obligated to pay. I advised I emailed mailed them to cancel the contract. He advised that they do n't accept emails. According to the contract, any written notice is sufficient. IT DOES NOT SPECIFY A LETTER. I refuse to pay for services that I never received. The balance last that I heard I allegedly owed {$220.00}. XXXX offered to refund {$45.00} dollars for late fees. I declined because had I known they were charging me, IF NEVER WOULD HAVE BEEN LATE. I ADVISED YOUR REPRESENTATIVE FROM THE BEGINNING I DID NOT WANT ME CARD CHARGED THAT I WOULD COME IN AND PAY, IT IS NOT MY FAULT YOU CA N'T ESTABLISH WHEN EXACTLY YOU WOULD BE PREPARED TO CHARGE ME. The monies paid to your company were taken under false pretenses. False pretense is legal defined as follows : Under common law, a defendant commits the crime of false pretenses when by making an intentional statement with intent to defraud the victim he obtains title to the personal property and or monies of the victim. Under common law, collusion is an agreement between XXXX or more parties, sometimes illegal and therefore secretive, to limit open competition by deceiving, misleading, or defrauding others of their legal rights, or to obtain an objective forbidden by law typically by defrauding or gaining an unfair market advantage. Collusion and fraud of every kind, impair all acts which are a part of them, and render them void! Consider our contract voided. This has got to be illegal, please investigate XXXX XXXX XXXX XXXX, XXXX XXXX Florida. This has got to be some unethical business practice. I demand a full refund, you representative gave me misleading information, had I known the truth I never would have agree to sign up.
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| 11/07/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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My issues with XXXX XXXX goes back three years or more. I signed up for a gym membership and personal training XXXX XXXX XXXX XXXX XXXX XXXX, I recived traing for almost a month until I caught XXXX at the XXXX XXXX. I calleed in and told The fitness trainer I was going to be out for Some time. XXXX XXXX XXXX said No problem Call us when your better. During my XXXX I had to under go XXXX XXXX XXXX XXXX. I called the fitness center to cancel my membership and was told that a freeze would be placed on my account and I did not need to pay until i got better. Within 3 months I started recieving collection notices. I called the gym and I basicaly got the run around and even one of there staff stated that XXXX and XXXX XXXX were no reasons they could use to cancel my membership. I tried to fight the membership issues but kept getting pushed around to differnt manger. All the while trying to XXXX from XXXX XXXX. I let time lapse and decided after 2 years to visit XXXXXXXX XXXX XXXX XXXX XXXX location and speak with the fitness manager XXXX XXXX on XX/XX/2023 about my Membership outstanding fees. He stated that he would erase the fees and past dues in exchange for a new contract plus add extra free training. I decided to move forward with the plan and paid the entire amount up front. I completed my training as well as my contract XX/XX/2023. I decided to do one more sesion which after completing my first session I was told the second session was not under contract for the another session and I could quit anytime. This holds true as is states on their website. My First month of training I noticed I was being overcharged and braught this up to the manager XXXX and he stated this has to be mistake and he would take care of this issue. Being fed up with terrible service and a manager who promised free training for all the issues Ive had over the past did absolutly nothing but charge me for every service plus he never erased any of my billing issues from XXXX XXXX location. My final termination of services was sent to XXXX XXXX XXXX XX/XX/2023. My last day of traing was XX/XX/XXXX which services were never rendered due to and Argument with the XXXX and the trainer both stating that they had no idea I was quiting. This is why I made sure to email XXXX about my termination. He then claimed that he didnt see the emails then retracted his statements. He then said he would cancel my membership on the spot. This never happend and I have been fighting the billing staff about payment as well as sending emails and letters to XXXX and not getting any responce. The collection services sent an email stating I owe {$47.00} and the XXXX location manager said I owe {$20.00} Now I just recieved another letter stating I owe {$470.00}. The billing is all over the the place without sort bill reflecting these payments.
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| 04/30/2019 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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The collection company XXXX XXXX on behalf of XXXX XXXX charged my atm card {$540.00} completely out of the blue without my written or verbal authorization on XX/XX/XXXX. The charges they claimed were coming from training sessions I got almost a year ago in the early summer of XXXX which I came in to cancel and settle up on almost 6 months ago. I spoke to both the trainer and the regional manager who informed me that it would be cancelled, the balance was settled and I would no longer be charged for anything. Recently I came into the establishment and asked XXXX at the front desk if there were any outstanding charges that needed to be paid. Just in case. He informed me there was no balance whatsoever. I also spoke to XXXX the previous regional manager the exact same question and he gave me the same response as well. No balance. I even asked my trainer XXXX who told me that I dont owe anything on the training sessions from last year. They all basically told me the same thing. There is absolutely no balance. Now I go to charge my card this afternoon and find out there's almost 550 dollars missing. Once I noticed these astronomical charges to my XXXX XXXX account from XXXX and XXXX XXXX I immediately called the store on XXXX XXXX and spoke to XXXX the manager who said that now all of a sudden there was an outstanding balance. I told him I already had this cancelled and settled up on a long time ago because I never came in to redeem or use any sessions. It was pointless to keep paying so I cancelled my subscription a long time ago. I spoke to 2 different people who informed me that it was in fact cancelled. He said that they were wrong I owed money. Now it seems they just decided that they were going to start another subscription and charge me for something new i didnt agree to without any prior notification when I asked if there was anything past due on my account numerous times with all different people. It's either these people are totally incompetent or are clearly trying to take advantage of someone. This situation has now put in a serious financial hardship because they basically cleaned out my XXXX XXXX checking account and I am unable to pay my other bills. I didnt agree to these terms and the sessions I once had were cancelled almost a year ago. I am disgusted by this company 's level of professionalism and uninformed staff. They have clearly taken advantage of the situation and have violated my rights as a consumer by not producing or sending any printed bill or invoice to my billing address or in person that clearly states the amount that was owed at least 14 days before said due date. I was never notified, only charged, and that is in clear violation of the law and sits in the realm of unethical business practices.
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| 12/12/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Disclosure verification of debt
- Right to dispute notice not received
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Web |
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I was contacted on XX/XX/XXXX while I was overseas by a collection agency XXXX XXXX represented by XXXX XXXX : XXXX about a claim number XXXX turned out ABC financial XXXX runs the billing for Best Fitness gym in XXXX NY XXXX sold them a debt of XXXX $ that I supposedly owe them.
She refused to give me the option to challenge the debt or to send me anything in written that would explain this exuberant debt. The monthly fee is XXXX $ and I stopped paying them since XX/XX/XXXX. Here is why : on XX/XX/XXXX I signed a XXXX yr contract with the gym. On XX/XX/XXXX, I called to cancel as I have n't used the gym since XX/XX/XXXX XX/XX/XXXX or so and I lived in New York XXXX. They sent me an email with the address to which I should send a copy of a bill to prove that I moved ( XX/XX/XXXX, XXXX ) .I mailed them the same week that bill to the address provided to me in the email of XXXX XXXX unfortunately I have no proof of that mail no more ). In XX/XX/XXXX I noticed on my credit card statement that I am still being billed by the XXXX company. I called to tell them my subscription should have been cancelled since XX/XX/XXXX. They denied receiving anything and said that XXXX XXXX to whom I had talked to in XX/XX/XXXX was no longer an employee and they are not responsible for any correspondance between the XXXX of us and insisted on making me pay all the charges. I mailed them again another bill with certified letter this time of my new address XXXX XXXX XXXX and asked the credit card company to stop payments and to revert payments made after XX/XX/XXXX XXXX considering they should have stopped payment at that time, XX/XX/XXXX XXXX mo ). XXXX, in the event that I actually do owe them sthg still, it is definitly not XXXX $ which is more than 2 years of membership all together. I thought of contacting ABC financial but then I read about the scams of the collection agency and that even people who settled with the original company ended up by getting more phone calls and hassles. Can you please help me fix this issue once and for all? The only option XXXX fund gave me was to either pay the whole sum or get reported to the credit bureau on the spot!! and by the way XXXX is rude and practically accused me of lying to her as I complained I could n't hear her well while using a roaming service and when i asked her if there isn t a way to challenge this debt in some court or negotiate it and for her to send me something by writing, she goes : no, and if you do good luck, they re very good at getting every penny from anyone they want!!!!
I am reaching out to you because I feel any further discussion with this company is not going to be in my favor as I have found lot of ripoff reports and complains of people who were in my situation. Thank you
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| 07/10/2019 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
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Web |
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On about XX/XX/XXXX, a notice was received from XXXX XXXX XXXX , XXXX. about a health club membership that was in collection for a gym called XXXX XXXX in New Hampshire. After looking into the membership ( my daughter 's ) and actions taken, I saw that my daughter had followed procedures to end that membership in XX/XX/XXXX.
I contacted XXXX XXXX at XXXX XXXX XXXX on XX/XX/XXXX and again on XX/XX/XXXX to discuss. My daughter contacted him prior to my conversation to allow me to speak on her behalf. XXXX told me that it didn't matter if she had cancelled her membership, and in fact that nothing she had done up to that point mattered at all, the only thing that mattered was that she owed {$190.00} and had to pay that.
I tried to explain what actions had been taken up to that point, but he just spoke over me and was clear in that he had no interest in anything that I had to say.
He said that if she didn't pay the {$190.00}, the amount would go up. When I asked why it would increase ( concerned about timelines with payment ) he said that legal fees when they sue her would be tacked on to the amount and suggested that it would be about {$1800.00}.
I tried to further explain that she had cancelled by emailing the contract company and XXXX told me that email was not an acceptable way to cancel her membership, and that in fact the only way to cancel was for her to send a certified letter requesting cancellation with 30 days notice. I contacted the contract company to learn that was not true, and in fact email is the appropriate way to cancel.
Even after hearing these facts from me, XXXX continued to apply pressure for this debt to be paid, threatening action with the credit bureaus to damage my daughters credit rating.
We will pay this debt out of fear for her credit, not out of the legitimacy of the debt. Since the amount is so low, it isn't worth even seeking relief through the court because legal fees would eclipse the {$190.00}. But, the practices of XXXX XXXX XXXX , XXXX and XXXX XXXX should not be allowed to continue. He illegally threatened legal action, made false statements about the cancellation procedures that should have been followed and continued to attempt to collect a debt where serious doubt should have existed as to it's validity. These are all illegal actions on his part. Not once did he even say that he would look into the debt 's validity or attempted cancellation of the gym membership.
He likened himself to a judge and indicated that there was no higher authority than himself in this matter. When I contacted customer care at XXXX XXXX, those emails were immediately forwarded to XXXX, which caused some further concern on my part as to me being able to find any acceptable resolution.
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| 01/31/2019 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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In XX/XX/XXXX, I signed up for a {$20.00} per month membership with XXXX XXXX. In XX/XX/2018, I told XXXX XXXX I wanted to change to a $ XXXX month membership. I tried changing the membership a couple weeks before my year was up, and they told me I needed to wait until late XX/XX/2018. Right after the year of {$20.00} per month ended in XX/XX/2018, I went in and changed my membership to a {$10.00} per month membership. I was told there was no charge for the change.
My {$39.00} annual membership fee was charged to my account on XX/XX/18. I just looked at my account and noticed I was charged an annual membership fee again on XX/XX/18. I contacted XXXX XXXX XXXX ( who recently purchased XXXX XXXX ) and was told that when I switched to the $ XXXX month membership, I was charged another annual fee because it is a new contract. XXXX, the Manager, said that my new annual fee would be in XX/XX/XXXX now instead of XX/XX/XXXX, and there is nothing he can do. If I was informed there would be another annual fee charged, which I was told would not happen, I would not have agreed to it. XXXX says he can not return the money. When I told XXXX I was going to file a complaint, he said, " Go ahead. '' Another issue is that my debit card was compromised. I had to get a new card issued. XXXX XXXX called to let me know I needed to update my account information. When they told me that there was going to be a late charge, I told them to cancel my account, I didnt want the membership if it was going to cost me extra money. This conversation happened, I believe, on XX/XX/18. I was told that the only charge to my account would be for {$10.00} and all other fees would be dropped. However, I looked at my bank account today and I have a charge for {$10.00} Club Fee and a {$20.00} charge for Club Charge - which was not authorized. So, now a couple of days after I said I did not want the membership if I was going to be charged extra money, and they promised it would only be {$10.00}, I end up with an extra {$20.00} charge and have to cancel my membership anyway! If I had cancelled it when I said I wanted to, I would not have the extra {$30.00} taken out of my account! THEY FLAT OUT LIED TO ME!
The total amount that was charged against my account, which was not authorized, and I was told would not be charged is {$59.00} ( {$39.00} extra annual fee, {$20.00} Club Charge ). However, since I had to cancel my account due to their false information, I believe I should also get the $ XXXX monthly fee that was just paid yesterday. My total amount in dispute is {$69.00}.
The XXXX XXXX XXXX Manager, XXXX, told me that there is nothing he can do, and the charges are not going to be reversed. Very, very poor service!
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| 03/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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I am writing to file a complaint about XXXX XXXX and XXXX XXXX because they are knowingly charging me for two accounts and I only have one which should have been cancelled in XX/XX/XXXX. And, they are leaving me 2-3 voicemails a day saying that my account is past due {$45.00}. XXXX refuses to waive the supposed late fee and wants me to pay an additional {$45.00} in addition to be double charged. Likewise, they will not cancel the open account until I pay that. In the meantime, they have charged me over {$200.00}.
I have called XXXX and XXXX XXXX XXXX and they have not taken any action to resolve the issue. XXXX said I made an error by signing up online and in the gym, but their employee to pay online. So they say this is my fault not theirs. I obviously do not agree. The deposit which you can see on my account was {$1.00} and then I paid online as instructed. It is also nonsensical to have two gym memberships for one person. Therefore, they are knowingly participating in fraud. XXXX XXXX promised 3 times merge the account, correct the billing, and send a refund. And, they debited my checking account again today XX/XX/XXXX and continue to call me and ask for {$45.00}.
I am asking for the return of funds of {$130.00} for duplicate dues and charges and for them to stop debiting my account.. Here is the accounting for the duplicate charges.
Transaction History Institution : XXXX XXXX XXXX XXXX | Switch Account | Print Actions Description / Notes Date / Age Flags Category Merchant Amount Account / Number ACH Deposit XXXX XXXX XXXX - ACH Trace XXXX - DATA : XXXX CO : XXXX XXXX XXXX - TYPE : CLUB FEES ID : XXXX XX/XX/XXXX today XXXX {$24.00} STANDARD XXXX ...
XXXX ACH Withdrawal XXXX XXXX XXXX - ACH Trace XXXX - DATA : XXXX CO : XXXX XXXX XXXX - TYPE : CLUB FEES ID : XXXX XX/XX/XXXX 19 days ago XXXX ( {$24.00} ) STANDARD XXXX ...
XXXX ACH Withdrawal XXXX XXXX XXXX - ACH Trace XXXX - DATA : XXXX CO : XXXX XXXX XXXX - TYPE : CLUB FEES ID : XXXX XX/XX/XXXX 47 days ago XXXX ( {$64.00} ) STANDARD XXXX ...
XXXX Bill Pay Withdrawal # XXXX XXXX XXXX XXXX AZ XX/XX/XXXX 60 days ago XXXX ( {$19.00} ) STANDARD XXXX ...
XXXX XXXX XXXX XXXX XXXX XXXX AZ - Date XX/XX/XXXX XXXX XXXX - Card Withdrawal XX/XX/XXXX 76 days ago XXXX ( {$1.00} ) STANDARD XXXX ...
XXXX Bill Pay Withdrawal # XXXX XXXXXXXX XXXX XXXX AZ XX/XX/XXXX 87 days ago XXXX ( {$84.00} ) STANDARD XXXX ...
XXXX XXXX XXXX XXXX XXXX XXXX AZ - Date XX/XX/XXXX XXXX XXXX - Card Withdrawal XX/XX/XXXX 104 days ago XXXX ( {$1.00} ) STANDARD XXXX ...
XXXX XXXX XXXX XXXX XXXX XXXX AZ - Date XX/XX/XXXX XXXX XXXX - Card Withdrawal XX/XX/XXXX 104 days ago XXXX ( {$4.00} ) STANDARD XXXX ...
XXXX XXXX, XXXX XXXX XXXX
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| 11/13/2017 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
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Web |
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In XXXX my wife and I joined the new XXXX XXXX gym at XXXX XXXX in XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CT XXXX ), paying for a full year upfront which gave us one month free ( see PDF of contract in attachment ). Early in XXXX my wife broke her foot and we stopped using the gym. We thought we were done when our 13 month paid membership expired. We discovered in XXXX, XXXX that XXXX XXXX XXXX, the billing agent for Anytime, had been taking {$74.00} from my wifes XXXX XXXX XXXX XXXX account for 73 months ( from XXXX of XXXX through XXXX of XXXX ) for a total of {$5400.00}. We only discovered this after XXXX left her nearly 30 years of employment at XXXX XXXX XXXX and closed her Credit Union account. XXXX came looking for a new account to charge XXXX see attached bellow of ABCs letter XXXX. After much effort a XXXX XXXX XXXX, the owner of the local XXXX XXXX franchise, declined to make any offer of reimbursement ( see a copy of his email, below ).
After talking to the XXXX owner, the basis of our dispute is that we insist we were not members after the XXXX 13 months and that we did not notice the money coming out of my wifes credit unit account for over 70 months until that account was closed and the finance company, XXXX, came after the XXXX payment. The XXXX position is you signed a contract and we called every few months to say come on down XXXX calls based on a report that showed we had not been to the Gym ). Our position is that we thought the calls were attempts to get us to rejoin. Both my wife and I clearly told the gyms employees during a number of these calls, that we were no longer members and we did not wish to rejoin. I was very firm with a representative of the gym who called in XXXX XXXX. They had called to my cell phone and reached me in Maryland where my family is relocating to. I asked them to stop calling as we had relocated out of State, had not been members for nearly 10 years and had no intention of ever rejoining and yet they still kept charging our XXXX account. The XXXX XXXX Police had explained to me that once they get your account information, it is very hard to get them to stop charging you. In late XXXX early XXXX, I told them to stop having XXXX bother me, what did you not understand from my phone call in XXXX. They said they would take care of it, but shortly thereafter I received the attach letter from XXXX. I told a XXXX XXXX in a phone call, that if they had acted prior to sending the letter from XXXX, that they could have kept our money since the account was closed and we never knew they took any money from that account.
We are seeking reimbursement of the {$5400.00}. More details are included in the timeline.
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| 09/01/2023 |
No |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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ABC Solutions, I hope this letter finds you well. I am writing to express my deep concern and frustration regarding the continuous harassment I have been subjected to by your company in relation to a debt that does not belong to me. This ongoing harassment has caused significant distress and inconvenience in my life, and I believe it is essential for ABC Solutions to rectify this situation promptly.
Despite my repeated attempts to inform your company that I am not the individual associated with the debt in question, I have been persistently contacted through phone calls, emails, and letters demanding payment. This relentless pursuit has caused me undue stress and XXXX, as well as wasted a considerable amount of my time and energy in trying to resolve a matter that is not my responsibility.
I would like to bring to your attention that under the Fair Debt Collection Practices Act ( FDCPA ), it is illegal for debt collectors to engage in harassing or abusive behavior, including contacting individuals who do not owe the debt. Furthermore, the FDCPA grants consumers the right to dispute the validity of a debt and requires debt collectors to provide accurate and verifiable information upon request.
I kindly request that ABC Solutions immediately ceases all communication and collection efforts regarding the debt in question. I have taken the necessary steps to verify my own financial records, and it is evident that this debt does not belong to me. I expect your company to respect my rights as a consumer and cease any further attempts to collect this debt from me.
I believe that I am entitled to compensation for the distress and inconvenience caused by ABC Solutions ' relentless harassment. I kindly request that your company provides appropriate compensation for the emotional distress, time wasted, and any other damages incurred as a result of this situation. I trust that ABC Solutions will handle this matter with the utmost professionalism and take immediate action to rectify the situation.
Please be aware that failure to comply with the FDCPA and resolve this matter promptly may result in further legal action being taken to protect my rights as a consumer. I expect a written response from ABC Solutions within [ reasonable timeframe, 14 days ] confirming that all collection efforts will cease and outlining the steps taken to compensate me for the damages caused.Thank you for your immediate attention to this matter. I trust that ABC Solutions will rectify this situation promptly and ensure that I am no longer subjected to harassment regarding a debt that is not mine.
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| 09/13/2022 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I enrolled for Personal Training on XX/XX/2022, and on XX/XX/2022, I received the contract via email to an email which I really view ( XXXX ). When I received the contract I reviewed it and it states " You must provide written notice of cancelation delivered or sent via mail or email XXXX, so I did and continued with my business. After XXXX continued billing {$43.00} on mXXXX XXXX XXXX for four continues months I logged into my email address and noticed that I received a reply dated XX/XX/2022, stating to contact my Club for cancelation because they can not assist me ( view Attached XXXX XXXX XXXX XXXX ). I've gone to the GYM and spoke with XXXX XXXX the Fitness Manager regarding this issue and he stated that he would take care of this issue. On XX/XX/2022, I had a conversation with XXXX asked me to email him a copy of the email that I've sent and that he would handle this ( view attached Urgent Proof of PT Cancelation Doc ). Several days went by and I have not received an update from XXXX, so I went to the GYM again, and he requested for me to re-type the cancelation request and explain why it wasn't clear, so I did ( view attached Revised Cancelation Letter ). Then as more time went by I contacted my Credit Card company and disputed the 4 charged of {$43.00} each and from a temporary credit they became a permanent credit and the merchant didn't respond. I spoke with XXXX from XXXX and he froze my PT training contract so I would not be billed. Until today, XX/XX/2022, I received a voice mail from XXXX from a collection company stating that I own XXXX XXXX {$600.00} and change for the personal training contract. I advised her of ALL the process that I have gone through to get this resolved with XXXX XXXX, offered to email her ALL documents so she can contact XXXX XXXX since there is no easy way to do so, but XXXX declined, so I drove to the GYM, and spoke with XXXX and he told me that he accessed my account and it shows that I owe a XXXX ( {$0.00} ) balance and all of the {$43.00} charges have been refunded and if the account would have charged off and gone to collections it would show an existing balance on the account. At this point I don't know who to believe and all I know is that they are claiming each other and they are ALL dropping the ball and this is going to impact my Credit Report. There are multiple regulations that they are violating. 1 ) Sales Practice- Not disclosing all the details on the contract. 2 ) UDAAP - their contract states that you can email to cancel the contract, but then they say that you have to contact the GYM.
|
| 08/17/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I was a paid-in-full member for XXXX years with XXXX until XX/XX/XXXX. I stopped using the club shortly thereafter when a company called XXXX took over, and announced they were closing several locations XXXX. I was under the impression that since I was a paid-in-full member, that the staff would contact me to solicit a new paid-in-full membership. They made no such attempt, and instead decided to make monthly electronic debits of $ XXXX dollars according to the terms of the original contract. I do not check my bank account regularly, but after 1 year of not using the club, I found out about all these withdrawls. I am willing to accept that it was my own fault that I did not read all the fine print in the contract, and that there was a clause that said the club could transfer the collection dues without warning to any company of it 's choosing. On XXXX XXXX, I sent a letter stating to stop making withdrawls to the company. I received an initial response with a pdf letter stating that they could not honor my request. Shortly thereafter, I then received another email from an employee XXXX that my automatic daft information was removed, and that I would need to go to the nearest location to sign a " waiver '' in order to cancel my membership. I went to the nearest location XXXX after this email was sent, only to be told my club employees to come back when a manager was available, and was given incorrect information that I was supposed to contact the company in writing, and no mention of a waiver. in addition, I was denied proper access to view the original contract signed by online access through the company website XXXX When I requested a password reset, the email with the password reset function was never delivered, I check my spam folder just to be sure.
After this time, I have received mixed guidance from the company, stating I must sign a waiver and pay a final fee to close. I was getting notices stating that I owe XXXX in order to cancel. I am willing to pay this amount ONLY if I am given a PROPER explanation of why I was not told when my Paid-in-full contract expired by facility staff, and why I was not informed of new Paid-in-full membership options, prior to the New company XXXX XXXX ) taking over operations in XX/XX/XXXX. Now I am getting an outside Debt collection agency called SEAS AND ASSOCIATES, who are not parties to this case. They are sending me notices that I owe {$140.00}, and I am getting harassment phone calls. They are not explaining how this figure was calculated, and in doing so are not using fair disclosure practices.
|
| 08/16/2016 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
I had membership for XXXX in XXXX, TX. I paid my membership as an automatic payment. They closed the gym " temporarily '' XX/XX/2016. I continued to pay my monthly dues until XXXX 2016 with no facility to work out at. I went in to XXXX, Tx to see if I could cancel my membership. I was told there was a XXXX XXXX XXXX XXXX I could choose to work at. The XXXX gyms are over XXXX miles away from the facility I had signed up at. I chose to cancel the membership and the rep signed off on the termination. I was not billed for XX/XX/XXXX and XX/XX/XXXX. I was billed for XX/XX/XXXX, which I called to see why they debited my account. They stated I was still responsible for the payment. I told them a furniture store had moved into the old XXXX XXXX I had signed up at. They did n't care about that fact. They told me it was to open up shortly. I told her it could n't open up, as a furniture store was operating out of the same building. They then stated I could work out at XXXX or XXXX. I informed them they were too far away from where I lived and I had infact cancelled the contract back in XX/XX/XXXX. She stated that XXXX was in receipt of the cancellation notice. She stated because they failed to fax it to them, " the billing company '' that it did n't count. They could n't get a hold of the gym, therefore we would still need to pay the contracted amount. I disputed that, as I never signed a contract with them. They sent me a link and asked me to register to obtain a copy of the " agreement ''. I never signed this contract. My signature was electronically placed on this document, as it was the first time that I 've seen this document. I asked how it was that they could bill me for a service they could not provide per their contract if they do not have a gym within XXXX miles. The gym was closed for more than 30 days, as it has been closed for 8 months. They could not keep their side of the contract and I 've requested that they not charge me. They state they will continue to charge even though they can not provide the service. The gym XXXX the XX/XX/XXXX and XX/XX/XXXX invoice the billing company provided to them. I then told them that was their sign that it was a terminated contract ; however because they can not reach out to Nautilus, they have decided to keep billing me. This is not fair and is very much a breach of their contract. They want me to pay for a service they can not provide and will not listen to my calls and pleading for them to stop billing me.
|
| 12/07/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I was shocked when I reviewed my credit report this week and I found multiple inaccuracies on my credit report from the 3 major credit bureaus from a collection company that I never have dealt with before. I've attempted several times to ratify the issue with the original creditors and credit bureaus and they still reporting inaccurate, unverifiable information. I have disputed this item with the credit reporting agency and they reported you confirmed the account as valid. I honestly do not believe to ever have any relationship with this collection agency or original creditor. Also there are several inaccuracies with this account the way it's reporting and that's a total violation of FCRA and FDCPA laws and regulations. In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct any erroneous reports of this past debt as mine. I am writing to request that you please provide the following information : 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter. 2. What is your authorization of law for your collection of information? 3. What is your authorization of law for your collection of this alleged debt? 4. Please evidence your authorization to do business or operate in this state. 5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature. 6. Please provide a complete account history, including any charges added for collection activity.
You have 30 days upon receipt of this letter to provide strict proof of contract. In the event you can not provide strict proof of contract, you must cease and desist any and all collection efforts and immediately remove any derogatory information reported to the consumer reporting agencies. In addition, you will need to provide me your agreement, in writing, that you are closing your file, ceasing collecting activity, and deleting all information related to this reference number from any and all credit reports youve furnished the information to. In the event you transfer this account to an attorney without providing proof of contract, and proving your claim, he/she will be immediate reported to the XXXX XXXX XXXX and XXXX XXXX XXXX for code of ethics violations.
|
| 10/30/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Date : XXXX XXXX, XXXX Complaint Filed Against : XXXX XXXX XXXX XXXX Company Nature of Compliant : Fraud, Extortion for Money To whom it may concern : I intend to report a case a of fraud by XXXX XXXX XXXX XXXX XXXX XXXX In the past, I had been a member of XXXX XXXX XXXX XXXX and at one time frequently used their work-out facilities. I have recently decided to end my membership with the gym and followed the correct procedures to cancel my membership by sending a letter to the local gym XXXX with my intent to cancel in XXXX XXXX.
Despite following the proper method for canceling my membership, XXXX XXXX, the company who handles the billing for the gym had continued to charge my credit card on file each month for {$19.00}. After I had the credit card changed for security purposes, I began receiving very suspicious calls from XXXX XXXX XXXX that claimed I still owed them a monthly bill for for a membership I had already canceled.
Furthermore, XXXX XXXX informed that even through I had canceled my membership they were still going to charge me regardless of what actions I took on my end to inform them of the cancellation. What was most upsetting is, they let me know that I was never allowed to cancel my membership ever and if I ever attempted to challenge the debt or try to cancel my membership again they would send me to a collection agency. After this, they have repeatedly attempted to extort me for a bill which I do not owe them and have threatened me and my XXXX XXXX if I dont continue to give them money for a gym membership I have canceled already.
XXXX XXXX has an extremely negative reputation with consumers and has literally thousands of complaints filed against them on consumer websites across the web. I have done some research into companies history and they have the lowest possible rating with the BBB and have extensive list of poor ratings and allegations of fraud on almost every consumer review site online. Based off my personal experience and the innumerable complaints against XXXX XXXX, I do not believe they are a legitimate organization and give them no credibility at all.
In summary, I expect immediately XXXX XXXX to acknowledge my cancelled gym membership and drop all the fictional debts they have made against me. I refuse to pay any money to this group of frauds and my attorney has advised me not to engage in any contact with them.
Thank You
|
| 02/06/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
Due to covid, I was laid off from my job and decided to cancel my XXXX XXXX membership. I contacted ABC Financial ( XXXX ), the third party billing company that handles their memberships, to cxl the membership. I spoke with XXXX and was told a request needed to be submitted in writing. Written request was submitted XX/XX/XXXX. Received response back confirming a pending cancellation on XX/XX/XXXX. This letter also stated any outstanding charges would draft from my account automatically ( auto withdrawals are set up through my bank ).
Separately, an email to all members was sent out by XXXX XXXX on XX/XX/XXXX stating that they would be ceasing billing for all members due to the covid pandemic.
In XX/XX/XXXX, I began receiving calls from a debt collector in California, XXXXXXXX XXXX XXXXXXXX. When I called back the number, a man named XXXX XXXX ( XXXX ) spoke to me in a condescending, argumentative and extremely unprofessional manner. He practically laughed mockingly at me and demanded close to {$400.00} for delinquent gym fees. I explained my membership had been cancelled and he did not want to hear it. I asked for a simple explanation of charges, totals, fees any backup he could provide - he would not elaborate. He was arrogant, spoke with a loud angry tone and it made me extremely uncomfortable. I felt threatened.
I reached out to ABC Financial, the third party billing company that XXXX XXXX uses ; I spoke with XXXX again who told me the account had already been transferred over to XXXX XXXX so she could not speak any further about it. XXXX was able to at least tell me I was responsible for one last month due to the terms of my membership totaling {$49.00}. I then prepared a check in this amount to XXXX XXXX which was mailed to XXXX XXXX XXXXXXXX in XXXX XXXX California XXXX.
A few weeks went by without any calls but I now have again heard from XXXX, today receiving a message from XXXX XXXX.
After XXXX this company online, I was not surprised to see many other people with similar experiences. These people are relentless and I feel I fairly paid what I owed, even with the gym offering to forgo charging its members. I do not feel I should be held accountable to any late charges or the XXXX XXXX from these ruthless people.
|
| 07/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I signed up with XXXX XXXX at XXXX XXXX in XX/XX/XXXX for a bi-weekly fee of {$25.00}.
In XX/XX/XXXX, I submitted my verbal request to not renew my membership to an employee by the name of XXXX. XXXX assured me that my membership will not be renewed, however this was all verbal.
I came to find that I was still being charged in XX/XX/XXXX. I disputed the charges and when I spoke with the general manager of the gym XXXX, he denied ever receiving the request to not renew the membership. He informed me that I still owed the XX/XX/XXXX charges and that I would need to submit a written cancellation with a one month notice.
On XX/XX/XXXX, I paid the two charges that I Disputed earlier in XXXX as well as the next two weeks for a grand total of {$75.00}.
( proof of payment attached, " XXXX CC Statement '' ) On XX/XX/XXXX I also submitted a written cancellation with month 's notice that was signed and received by XXXX from XXXX XXXX ( attached, " XXXX Cancellation Form XXXX '' ).
Proof of receipt of cancellation on XX/XX/XXXX is attached as the cancellation form was emailed to me by the XXXX XXXX email address ( attached, " email proof '' ) On XX/XX/XXXX I paid {$45.00} for the final two weeks of the membership. This was {$20.00} higher than my membership price. ( proof attached, " XXXX CC Statement '' ) On XX/XX/XXXX, one month after submitting my written cancellation, I was charged again for {$45.00} On XX/XX/XXXX, I was charged ANOTHER {$45.00}.
I disputed the XX/XX/XXXX and XX/XX/XXXX charges with my bank and received my refund.
Proof attached of XX/XX/XXXX charges and XX/XX/XXXX charges + reversals of XX/XX/XXXX and XX/XX/XXXX -> " XXXX CC Statement '' Now, the financial solution company of XXXX XXXX XXXX XXXX XXXX ABC Fitness Solutions , is emailing me and calling me nonstop saying that I owe them {$210.00} This sparked an email thread between myself and XXXX XXXX and ABC Fitness Solutions . I demanded Debt Validation 4 different times and was ignored completely by both parties. As per the attachments to this complaint, I paid all my balances and was even charged extra. After 17 emails, I have yet to receive proof of debt from neither XXXX XXXX nor ABC Fitness Solutions. Conversation is attached " Email Thread ''
|
| 12/20/2017 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
I was a member of XXXX XXXX in XXXX XXXX, Nevada from XX/XX/XXXX through XX/XX/XXXX. I informed EOS when I began my membership that I would be moving to Iowa for work at the end of XX/XX/XXXX. The gym manager, XXXX, assured me that I would be able to cancel my membership without difficulty. At the beginning of XX/XX/XXXX I informed XXXX XXXX I would be moving. They then informed me that I would have to notify XXXX XXXX to cancel my membership. I did this by phone in XX/XX/XXXX. My last time going to the gym was XX/XX/XXXX. In XX/XX/XXXXI received a collection call from XXXX XXXX informing me that, no, a phone call would not suffice and I would need to provide a written request to cancel my membership and that I could email this which I did. I received another call from XXXX XXXX stating that while I had cancelled my gym membership this did not apply to my personal training sessions and I was still enrolled with that, despite not having a gym membership. They then informed me that I would have to send proof of my relocation to cancel this part of my membership. They asked for a copy of a utility bill, lease agreement or other proof of my move to cancel the personal training. My utility bill for my rental in Iowa was in my husband 's name and they would not accept this. My rental contract was also deemed as insufficient proof of my move to Iowa. I then provided them with a letter from my employer stating that I had been transferred from Nevada to XXXX XXXX for work. I received no other communication from XXXX XXXX until today, XX/XX/XXXX when a collection company called, stating that I owed over {$7000.00} to XXXX XXXX and that if I did not pay immediately it would impact my credit. I hung up with the debt collector and called XXXX XXXX and they stated that they had no information on my account since it had been turned to collections and they would refer my information to a supervisor for further review. They also stated that they had never received my letter from my employer. I was a member of this gym for 90 days, did my best to comply with the cancellation policy and I live 1400 miles from XXXX XXXX. Further, I am at a loss as to how I could possibly owe {$7000.00}!!!!!
|
| 08/20/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
Servicemember |
|
I started a gym membership roughly 1 month having my second XXXX to fix multiple XXXX XXXX I received while in the XXXX XXXX. I went to the gym everyday for about a month or two and my XXXX XXXX XX/XX/XXXX once again and my XX/XX/XXXX came back. So I stopped going to the gym in XXXX and the gym kept taking automatic payments regardless of my medical situation and failed to provide me my contract that they never gave to me. I was finally able to put a stop to the automatic payments in XX/XX/XXXX after they had taken my money up to this point. In XXXX I called and told them once again that I was going to put a stop payment on them and that I wanted to cancel my membership. I was advised to send an email providing details on why I needed to cancel my membership to their gym email and that I would hear back from them within 5 business days. That never happened I had another XXXX on or around the XXXX of XXXX to repair multiple re occurring XXXX XX/XX/XXXX and an inguinal hernia, that sustained while on XXXX XXXX in the XXXX XXXX back in XXXX that kept coming back. The company XXXX XXXX attempted to contact me multiple times but every time I answered my phone I got a voice recording with almost an hour wait sometimes 2 hours of a wait and was never able to get anyone on the line. Fast forward to present day, they have continued to harass me about my membership, and then, they sent my case to debt collectors who called me up, harassing me threatening me, threatening to sue me, etc. In the gyms membership I vividly remember it stating that at anytime I could cancel if I had a medical reason written by a medical doctor. I have multiple letters from my doctors that specify why I can not participate in unit PT at my command Do you do the extreme nature of my now XX/XX/XXXX XXXX. These letters also pertain to outside the command but are not directed towards the gyn they are lawful orders written towards me and my command to abide by since they are coming from a Medical Officer in the United States military. I am currently on a medical board for my XXXX and can not handle another ounce of pressure from these debt collectors. Please help!
|
| 07/09/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
On XX/XX/19, I was accommodated by a XXXX member holder, as I was getting ready to leave the gym ( a female agent by the name XXXX ) proceeded to yell at me " YOUR A LIAR -- I was looked around she said, " I talking to YOU! '' Embarrassing me infront all those customers. Than, demanded that I open a membership in my name I told her " I going to SUE YOU for embarrassing me by calling me a liar! '' She started to take out her personal cell phone in the attempts to harass and intimidate me by using the film when, I asked her not to record me. She continued to harass me until I agreed to sign up for membership. She stated the asked for my routing, account, and debit info along with my Texas drivers license. Agent advised the first payment would be XXXX.. taking out on the XX/XX/XXXX and the annual would be XX/XX/2019 for {$42.00}. To my finds by my bank alert, XXXX XXXX debited my account on XX/XX/2019 and I just open this ( XXXX account on XX/XX/2019 ). I called XXXX XXXX and was advised no it was not scheduled untilXX/XX/2019. Customer service office advised to speak to the manager of XXXX XXXX on located on XXXX XXXX XXXX XXXX, Tx XXXX. After showing the manager the copy for my bank, she proceeded to take it was correct for them to debit. Manager tried to speak to me in an uneducated form and belittle my intelligence. Manager spoke out in public to other customers and employees about my account status. Her and ( staff-Male ) proceed to make funny discriminating remarks. I asked for my money back and she proceed to tell me NO that was the start up fee. However, her agent never sent any documents to me and to my findings the information was intended not to reach me.. It contained the wrong email, address, and phone. She tried to embarrass me in front of all those customers and staff to blame me for the information not been correct when, her agent put in the info and never gave me a copy of the contract. I fined it not to be funny on treating people poorly based on the skin color. The manager and staff where XXXX and proceeded to degrade and belittle me by her remarks and unfairness ... I want my money back
|
| 07/29/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Joined " XXXX XXXX '' online in late XX/XX/XXXX. I was never give a written copy of my alleged contract. The management kept saying I could see it on " The App ''.
I cancelled the membership in writing ( mailed to : XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX ) on XX/XX/XXXX. They ignored the request.
Then I sent the same letter to the corp. HQ office at XXXX XXXX XXXX XXXX XXXX , NH XXXX and via fax.
The cancellation letters were sent via USPS on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Additionally, I called the customer service number and was unable to reach an actual human to talk to. They have a system that transfers you to a new recording. You can not speak to a human.
I believe each letter was intentionally discarded or ignored so as to continue to bill me. Thankfully, XXXX XXXX was kind enough to " Block '' future charges. They claim hat I owe {$93.00} for a place I've never stepped foot in.
XX/XX/XXXX I finally spoke to ABC Fitness Solutions ( 3rd party collections company ) who stated that only the local gym could cancel my membership.
I then call the local gym again ( 3rd time ) and " XXXX '' was immediately defensive and extremely evasive in her actions and answers when I asked why my membership was still active nearly 90 days after being cancelled. She stated that they never received the first 2 letters. When I pressed her, she then stated " Oh yeah ... we just got it today ''. So she claims that it took 3 letters mailed and 60 to 85 days for her to know my wishes?
Within minutes of the above phone call I received the attached cancelation form. It is fraught with errors and misinformation. I canceled the membership on XX/XX/XXXX. Not XX/XX/XXXX. I'm not " unhappy about billing ''. I unhappy about the obvious fraud and deception. It indicates that I " Checked In '' at the club on XX/XX/XXXX. This is false. I've never been there even to work out.
I believe ABC Fitness Solutions has violated fair debt collections practices. They have zero disclosures in the communications. They are acting as a third party collection agency.
This entire process smells of fraud and deception.
|
| 01/18/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
XXXX XXXX and it's affiliate ABC Fitness solutions fraudulently charged my card XX/XX/XXXX for a membership that was put on hold XX/XX/XXXX and cancelled effective XX/XX/XXXX because XXXX XXXX was negligent in processing my cancellation timely. After several phone calls ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) and emails ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) and text messages ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) I was finally able to speak with XXXX tonight and he is stating that my contract verbiage " If, by reason of death or disability, the person agreeing to receive services is unable to receive all services for which he has contracted, he and his estate shall be relieved from the obligation of making payment for services other than those received prior to death or the onset of disability, and that if he has prepaid any sum for services, so much of such sum as is allocable to services he has not taken shall be promptly refunded to him or his representative. For the purpose of this section, 'disability ' means a condition which precludes the buyer from physically using the facilities and the condition is verified by a physician '' is only referring to a permanent disability ( not a disabling injury that will take months, up to a year to heal ), only referencing when a lump sum is paid and not a month by month membership and that there is still a 30 day notification requirement, regardless of the verbiage about being " relieved from the obligation of making payment for services other than those received prior to death or the onset of disability. '' The cancellation policy that begins on page XXXX of the XXXX XXXX XXXX attachment does not state any such information. Additionally, the contract does not state anything about a hold or freeze period, which XXXX and other gym employees state requires 30 days notice. Furthermore, an XXXX dispute such as this where I revoked authorization XX/XX/XXXX, is now considered unauthorized under both Reg E and Mastercard Zero Liability, thereby the gym also violated Reg E by not providing a resolution within 10 business days of the date of my XX/XX/XXXX email.
|
| 09/25/2020 |
No |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I have made numerous attempts to close my membership with XXXX XXXX. I sent a cancellation letter by certified mail on XX/XX/XXXX, I also included a letter from my doctors office explaining that I have health conditions that are high-risk for covid-19. I am unable to attend a gym. I did not receive a response from XXXX XXXX.
On XX/XX/XXXX I personally went to XXXX XXXX and handed a copy of my contract, letter from my doctor directly to the owners of XXXX XXXX, which both stated, dont worry about this, well take care of it. You are now threatening me with collections.
.
According to XXXX XXXX 's agreement in section XXXX. It states, if, by reason of death or XXXX, you are unable to receive all of the services for which you contracted under this XXXX, you and your estate shall be relived from the obligation of making payment for services not taken prior to your death or onset of XXXX. If you prepaid any sum for services, so much of the sum as is allocable to services not taken prior to your death or XXXX shall be promptly refunded to you For the purposes of this provision XXXX means a condition which precludes you from physically using the facilities. Your XXXX must be confirmed in writing buy a physician and providing to XXXX. I have supplied XXXX XXXX with proper documentation from my Doctor that I am high-risk for Covid-19. XXXX XXXX gym is not following CDC guidelines and is unsafe.
XXXX XXXX continued to charge me through the shutdown of gym facilities which was never authorized by me. I have attempted to cancel by phone, mail and in person. California law clearly addresses the elimination or reduction of services. Members have the right to cancel if, at any time during the term of the contract the health studio eliminates or substantially reduces the scope of the facilities ... that were described in the contract, in an advertisement relating to specific location or in a written offer, an available to consumer upon execution of the contact. The consumer may cancel the contract and receive pro rata refund. ( Calif. Civil Code Section 1812.85 ( c ). )
|
| 08/02/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
My wife, son, and I joined a gym 3 years ago. It was a monthly payment charged to our credit card that we left on file with them. They gym sold to another company. We were never given notice and we never advised of any changes to our contract. We called and were given permission for our military son on XXXX to use our tag and work out. By this time, the 3 members were not using the gym anymore. When our military son returned home 6 months later for XXXX leave, he tried to use the gym. Again, the 3 members were still not using the gym. He was kicked out and told he could not work out there. We decided to quit the gym. To do that, we were informed we had to continue to pay for two months after quitting. Also, the person we talked to did n't cancel our contract that evening. They were just going to keep charging our card monthly. We disputed that and contacted our credit card company to advise them we were challenging this. The credit card company froze our account so it could not be charged until the dispute was resolved. After 30 days, this company still had not responded to our credit card 's inquiry. They will not even answer the complaint. And, a week after disputing the charges with our credit card company, someone with all of our information, tried to add their name to our account. Because of that, the credit card was cancelled and a new one issued. The gym does not have the new one. We have now been threatened if we do not pay for these two months, it will be turned over to a collection agency and our credit will be dinged. We have tried twice to talk to them and they just do not care. We have also received multiple calls from the " financial company '' to 4 different phones even though we requested they only call one number. It is also a recorded message, never a live person. We have now sent a cashier check through registered mail in the amount this company has requested and we have asked that they never contact us again via phone or email. Even after receiving that check and signing for it, we were still called 5 times on the day of the receipt.
|
| 12/09/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and i have a recurring bi-weekly payment of {$23.00}. Yesterday, on XX/XX/22 at XXXX, i get a text message from " ABC XXXX '' that there is an issue with my membership and to call XXXX to make a payment.
I call my bank and they tell me that there was fraudulent activity on my card in the amount of {$1.00} and they froze my account. They tell me i need to go to a local branch and get a new card printed out. I do this and by the afternoon i have my new debit card in hand and contact this ABC phone number.
They tell me they are ABC XXXX which is a debt collection company that deals with the chain gyms around the country. I explain to them what happened and the guy transfers me to the automated system to make my payment and update my debit card. Their automated system tells me that i owe them {$42.00} to put my account back on because of a " service fee ''. Of course, i have no recourse because I'm speaking to a machine at this point which Im sure is intentional so i pay them the {$42.00} which is my {$23.00} dollar payment plus a {$19.00} " service fee ''.
I contact my gym owner XXXX who has always been amazing and she personally refunds me the {$19.00} service fee out of her pocket despite her not getting any of the {$19.00} from this XXXX XXXX.
She tells me that the minute they try to process my payment, and, its declined for any reason, they tack on {$19.00} service fee and send me a text asking to arrange payment. I made the payment hours after they notified me there was a problem. I don't think this is right. They don't define how much money they will charge me for this " service fee '' in the contract. They could just charge whatever they wanted for something that cost them absolutely nothing. How do they justify charging me {$19.00}? Its arbitrary and might as well be {$1900.00} I know {$19.00} doesn't sound like a lot but i think this debt collection company is probably doing this to millions of people a year.
|
| 01/07/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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I had a gym membership with XXXX XXXX and paid the year in full ( including annual fee. ) In XX/XX/XXXX, with no prior notice, the gym closed their doors and emailed the members about having to go to one of their other locations in person in order to cancel. I went to the other location and submitted a cancellation document which stated that we will NOT owe any cancellation fee as they have closed the location. I contacted corporate about the funds due back to me for the months pre-paid - after months of calling and emailing, I finally received a refund of LESS than what was owed to me. I decided to cut my losses and move on - however, today, I received a phone call from XXXX XXXX 's financial services stating that I owe {$49.00} for the XX/XX/XXXXannual fee. I advised them that my membership has been canceled, but after researching, the representative stated that I am still showing as active and that they will send me to collections if it is not paid. I attempted to call the gym, but they have continued to hang up on me. Finally, one of the employees by the name of XXXX advised that she will leave a message for corporate ( a representative from corporate named Dris ) to call me back. She also advised that they are no longer XXXX XXXX as they have been bought out by XXXX XXXX XXXX, so they can not promise to help me any way.
1. If cancellation was not successful, why was a refund issued to me? ( although it was less than what is owed to me ) 2. It is nearly impossible to ever speak with anyone. They usually will not answer the phone, or if they do, they will hang up immediately, and they never respond to emails.
3. If they are no longer XXXX, why are they collecting an annual fee for a gym that does not exist?
4. Per the internet reviews on this gym ( all locations ), it appears that there are SEVERAL people going through the same scenario as I am - including their employees and other contract workers who have completed jobs for their gyms.
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| 10/06/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I had a XXXX XXXX month to month membership in XXXX, XXXX ; there Financial Collector was ABC Financial. I had 2 debit cards on file then one was a XXXX XXXX Card. I left the gym in XXXX, XXXX because of being threatened, even though I told the Assistant Manager and left the Manager messages no thing was done they ignored the problem because the perpetrator was their friend. In XXXX, ABC Financial used a XXXX XXXX Card to steal money from my account even after the card was taken out of XXXX XXXX data base ; they attempted to collect, XX/XX/XXXX, XXXX, XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX. What were they looking for ; they were trying to steal money that wasn't due. Several times they were successful in taking money ; there was time that they took the only money I had for groceries.
Recently on XX/XX/XXXX, they called me on my cell phone from a scammer number, hung up. I called back because I was looking for someone to call me ; I heard a very loud bong ; a few minutes later my money was taken out of my XXXX XXXX by ABC Financial. Today, XX/XX/XXXX, ABC Financial used another scammer nunmber when I answered I heard a loud bong the same as the last time ; the person was saying I want to talk you about Social Security, I knew that it was time to hang up but I heard the bong first. Laugh out Loud there was XXXX in my XXXX XXXX. I know they think I am XXXX enough to keep putting money there for them to take. But this is theft ; the governmental agencies told me to call the police and file a theft charge on them.
See, they didn't have my new XXXX XXXX Card numbers I just got this one in XXXX, XXXX so how did they get my money, " bong '' they stole it they hacked my phone and stole the money.
I called ABC Financial everytime speaking to different people over an hour asking for my money back nothing moved them. I talked to the people at XXXX XXXX.
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| 01/09/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
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Web |
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I cancelled my membership at the XXXX XXXX XXXX months ago, I paid off the remaining month and was told leaving out of there that I had no worries remaining on my account. However, fast forward a few months later and I receive a notification through my credit tracking app that a new account is in collections for {$140.00} and it is pertaining to the membership I had at XXXX XXXX. I call the local XXXX and am told I have been sent to collections and that they can not assist me, that I must call the collector. I called XXXX XXXX XXXX and they couldnt even find the information pertaining to my account, it took a floor supervisor 20 minutes to be able to pull up my information from which they could provide no dates or reason on why I owed this money. I received no notification from XXXX XXXX about outstanding debt, if I wouldve I would have paid it immediately. I am rather surprised that this would occur, as my relationship with XXXX XXXX had been great up until then now I have a collection account that is unfairly hurting my credit score. I have no answers to why I owe this money if I had cancelled my membership, to why I wasnt contacted about this money in the first place, and to why I am suddenly in collections. I also contacted the billing agency known as XXXX XXXX XXXX and they declined to give me anymore information stating that it was already sent to collections. I deserved to be notified first by this billing agency per the FCRA that I owed this money prior to it going to collections, which I was not. This is a disparaging to say the least I don't know how XXXX XXXX XXXX can try to collect a debt that is invalid and not owed in the first place. However, their simple way of continuing to collect the debt is by saying, '' we are only a 3rd party collection agency and have no jurisdiction over the initial process between the debtor and consumer ''. It't unethical for them to behave with these business practices.
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| 06/04/2017 |
No |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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I saw an a d on Facebook stating you could sign up for a membership at XXXX XXXX XXXX for just {$1.00} down. I 'd always wanted to join but the start up fees had always been ridiculously high. I called the XXXX location Saturday XXXX XXXX , and spoke to a gentleman named " XXXX '' who pumped me up and made me even more excited to finally join my dream gym. I asked him when my first payment would be due - he said XXXX XXXX ( later when I spoke to XXXX at ABC Financial I cited XXXX XXXX but going back in my bank account, remembering when I signed up I realized it was the XXXX ). Fast forward to XXXX XXXX and I get a notification from my bank saying my card was declined for {$35.00} at XXXX XXXX XXXX . Admittedly, I should have contacted them then, but since I knew I would n't have any money I did n't worry about it. Fast forward to Friday, XXXX XXXX - I get a notification that XXXX has been removed from my account by XXXX XXXX XXXX . I was furious because it was an unexpected expense that left me with only XXXX dollars. I called XXXX XXXX XXXX and spoke with a young woman named XXXX and told her I wanted to cancel my membership because of the charge. She apologized and told me that ABC Financial handles that, then proceeded to give me their phone number. I spoke to a woman named XXXX who said that because I only paid the {$1.00} down my first payment was due within that month. I said I was never told that and she said it was on the contract. A contract I had never had the opportunity to go and sign. She also said it was sent via email, but I 'd never received one. So n ot only had I not even signed a contract, I had no idea that I 'd be charged. XXXX fee plus a late fee. XXXX then proceeded to tell me the only way I could cancel my membership is with a {$100.00} dollar buyout. Before she could finish, I hung up.
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| 08/25/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pennsylvania XXXX XXXX XXXX 2017 ABC Financial Services XXXX XXXX XXXX XXXX Arizona XXXX RE : Cease and Desist from Collections Dear : ABC Financial Services On XXXX XXXX 2017 I was contacted by one of your employees by phone, email and text message from ABC Financial Services regarding account number XXXX. I spoke with an agent by the name of XXXX and I requested that I do not want to be contacted by ABC Financial Services any longer. At this time I would like for you to make a note that I am disputing this claim and that I do not believe I owe this balance. Furthermore I am respectfully requesting that you refrain from contacting me by phone, email and text messages. Please refrain from using such methods as skip tracing, by contacting my relatives and employer. Do not contact met at all!
Your continues calls, emails and text messages and such conduct has caused me to suffer humiliation, embarrassment, emotional distress and physical discomfort. Please take a note that any future unsolicited methods of contact will be reported as multiple violations enacted by the Federal Trade Commissions Fair Debt Collection Practices Act including sections > 805. Communication in connection with debt collection 806. Harassment or abuse 809. Validation of debts https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text I HEREBY DEMAND THAT YOU CEASE AND DESIST all future calls, emails and text messages and that you update your records immediately. If action is not taken by you to cease and desist as soon as this formal letter is received. Failure to comply with my request will leave me no choice but to take appropriate legal action against you including but not limited to filing a report against your company under the Fair Debt Collections Practices Act.
Sincerely, XXXX XXXX XXXX
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| 04/03/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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I think these guys have just been winging me around actually cancelling my gym membership. It feels like a decietful practice ; I dont understand why cancelling/renewing my XXXX account is done in seconds but trying to cancel my membership with these guys is like pulling teeth.
When COVID-19 happened in XX/XX/XXXX, I reached out to my health club to cancel my membership. They told me I would have to go to the original gym I signed up with in XXXX. I am an essential worker, and couldnt take off, so I begged them to just cancel. They would not. I figured hopefully covid would subside ... that did not happen. When lockdown went into place, they reached out to us to let us know we wouldnt be getting charged. I reached out and again said I am cancelling my account. All the gyms were closed - how was one supposed to do this? I left phone messages saying I wanted to cancel my membership. I then found out I could cancel online. So I cancelled my membership in XXXX XXXX.
I noticed around XX/XX/XXXX they were still charging me. I reached out to my creditcard to suspend the charges from them because I cancelled my membership months ago and this was feeling borderline predatory practice. My creditcard agreed with me, and refunded me all the charges from XX/XX/XXXX.
Now in the mail, ABC Financial XXXX XXXX XXXX is saying I owe them {$220.00} in late fee. ABC Financial / XXXX XXXX is going after me with basically a whole year 's worth of a membership after COVID? Unbelievable! This is some " Hotel California '' trap where you sign up and they make it impossible to cancel, when they should have allowed us to cancel our memberships when COVID happened so people could focus on their bills.
No way this is legal after COVID ; it definitely needs to be investigated for predatory practices and made simpler to manage your membership status.
|
| 06/27/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
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|
Web |
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Hello, 1 ) On XX/XX/2018, I gave written notice to XXXX XXXX XXXX in XXXX, MD to immediately cancel my membership with the club. In XXXX, I began getting contacted on an almost daily basis by XXXX XXXX XXXX saying that my {$81.00} membership fee for XXXX was past due. I contacted XXXX XXXX XXXX in XXXX and was told that even though I cancelled my membership in XXXX, I still owed the {$81.00} membership fee for XXXX because of a 10-day notice clause they said existed in the contract.
2 ) On XX/XX/2018, I mailed an {$81.00} check ( # XXXX from my XXXX XXXX XXXX account ) to XXXX XXXX and included the billing notice they had mailed me about the membership fee. I also noted that I had cancelled my membership in XXXX and stated this was the final payment for my cancelled membership as paying the XXXX satisfied the alleged 10-day cancellation clause.
3 ) This check was cashed by XXXX XXXX on XX/XX/2018, with the following notation stamped on the back of the check : XX/XX/2018 - XXXX - XXXX For Deposit Only XXXX XXXX XXXX 4 ) After the XX/XX/2018, cashing of the check by XXXX XXXX I responded to yet another mailed billing statement from XXXX XXXX with a notation that I have already paid the {$81.00} bill and the check had been cashed.
5 ) However, XXXX XXXX continues to call me with recorded messages on my cell phone and home phone and continues to mail written billing statements on behalf of XXXX XXXX to my house demanding that I pay the original {$81.00} bill.
I would be happy to provide you with copies of the check payment of {$81.00}, a copy of the cashed check with the deposit information for XXXX XXXX, and copies of the continued billing statements they send me.
Thank you for whatever assistance you can provide to put a halt to this continued harassment at my home by XXXX XXXX and XXXX XXXX XXXX.
Best, XXXX XXXX
|
| 01/26/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Received a collection letter from you for a collection effort from XXXX XXXX XXXX XXXX XXXX. We had been members in good standing for many years with XXXX XXXX. Please check with XXXX XXXX, or Anytime XXXX XXXX XXXX WI at XXXX to see how long we had been members of Anytime. A job transfer took us to XXXX, TN in XXXX of 2021, At that time we starting visiting the XXXX XXXX location. The then owner XXXX attempted to transfer our memberships from Wisconsin to her location in Tennessee. She was able to transfer mine with no problems, but deleted XXXX 's account somehow. We went around and around with XXXX, and XXXX XXXX. They were able to locate her account and did acknowledge she was a member in good standing, but they could not reinstate her for some reason. After numerous conversations with XXXX, the only solution was for XXXX to have to sign back up with her. This error had nothing to do with us, and having to re-up was a huge inconvenience for us. As my membership was moved over without any issues. We had been members with Anytime for years and had no issue with this. At no time were we told that we would be locked in to a membership. I was transferred again for my job. Had there been an XXXX XXXX in XXXX, XXXX there would be no issue. As you can see by the attached documents I had tried numerous times to contact the gym XXXX, and the owners. There was never any response. Whenever we visited the gym regardless of time there was never anyone there to discuss leaving the gym with. It was only after we moved that I was able to get in touch with someone at the XXXX XXXX location. I explained the situation to XXXX, the new XXXX, sent him the attached and thought we were all good. Apparently XXXX, was no longer the owner, and there were numerous issues he was dealing with from the prior owners.
|
| 04/28/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
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Rev Now XXXX initiated contact with me attempting to collect a debt from phone number XXXX on XX/XX/XXXX. During the interaction I informed them that I was willing to settle the debt with them but to please call me back on XX/XX/XXXX when I get paid in order to discuss the terms of the agreement. The representative agreed and notated my account stating that I would not like to be contacted until XX/XX/XXXX. On XX/XX/XXXX, they contacted me again, to which I once again informed the rep that I would not like to be contacted until XX/XX/XXXX and that I would be happy to discuss settling the debt. From XX/XX/XXXX to XX/XX/XXXX they contacted me at least 4 more times and they began calling me 3 times a day. On XX/XX/XXXX, I escalated to a supervisor who was combative and rude who stated that they were unable to remove my number from their auto dialer system. After I informed her once again that I would be willing to settle the debt when I got paid on XX/XX/XXXX, she insisted on trying to get a payment from me so that they could post date it. When I refused to authorize any payment until XX/XX/XXXX she became rude and combative again and I requested to speak with her Manager. She claimed that the manager was busy and would not take the call and insisted once again that she collect a post dated payment from me. When I asked once again to not be contacted until the XXXXXXXX XXXX XXXXXXXX she became combative again and stated that they would not be able to pause collection calls until the XXXXXXXX XXXX XXXXXXXX and that she was going to report my account back to the client as an unable to settle. When I informed her that this was a false report, she became combative again which led me to refuse any further contact without first reporting this to the CFPB and obtaining a lawyer.
|
| 02/03/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I attempted to cancel a monthly gym membership while the gym was closed due to covid restrictions. I first attempted to close by mail on XX/XX/XXXX but the gym was not accepting mail and my letter was returned as undeliverable. I then attempted to cancel by email but the email reply was an auto-reply saying the gym was closed! The gym was also not answering their phone. They gave no way for members to cancel while they were closed. Then when they re-opened they automatically started billing again and only processed cancellations after that.
I have been receiving collection attempts from XXXX XXXX billing company, ABC Financial, who has never provided any information on the amount I owed despite my requests and my dispute of the validity of the debt. Their email bills to me showed a blank amount due ; I am attaching copies of two of these where you can see the amount due is blank. I never received anything by mail or email from either ABC Financial or XXXX XXXX showing an amount due. When I attempted to reach they gym directly, asking for validity of the debt that ABC Financial was attempting to collect, they did not reply to emails and my letter was returned to me as undeliverable.
ABC Financial also continued to call my phone despite my requests for them to contact me by mail. Im attaching a phone bill showing their collection call on XX/XX/XXXX when I told them not to call my phone again. You can also see on the attached email correspondence that on XX/XX/XXXX I made the request in writing for them not to call me again. I'm attaching a phone bill showing one of the collection calls from them after I requested that they stop calling ( on XX/XX/XXXX ).
They have now turned this account over to a collection agency.
|
| 03/14/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
On XXXX XX/XX/XXXX, I receive the attached communication from ABC Fitness Solutions indicating that I have an Amount Due for a membership with XXXX XXXX XXXX XXXX XXXX that has been previously cancelled. As part of this communication, ABC Fitness Solutions provided the following notice : Unless you notify this office within 30 days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receiving this notice, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. If you request this office in writing within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor.
This notice is deficient, however, because I am unable to follow these steps to contest the debt. As proof of this, I am also attaching the response I sent when attempting to notify ABC Fitness Solutions that I do not in fact owe a debt and/or any other outstanding balances to XXXX XXXX XXXX XXXX XXXX XXXX XXXX my membership has been cancelled since the end of XX/XX/XXXX. As indicated by the bounce back message I have received in response to my XXXX XX/XX/XXXX email, I have been unable to contest the debt in accordance with the instructions provided by ABC Fitness Solutions.
Between XX/XX/XXXX through the present date, I have received approximately XXXX calls and voicemails from ABC Fitness Solutions automated system in reference to this false debt.
|
| 02/28/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I came into contact with ABC Financial as they manage the billing for XXXX and I began a two year membership in XXXX XXXX. I had moved more than 25 miles away ( XXXX of the requirements for cancellation ) and so I sent in the {$99.00} cancellation fee as well as a copy of the first page of my lease and the required cancellation document in XXXX XXXX. The check ( which included " membership cancellation '' on the information line ) was processed on XXXX XXXX, XXXX and so I assumed that that meant my membership would be cancelled since it seems improper to process a " membership cancellation '' check for any other reason. I then received a text in XXXX saying my billing method was invalid along with a yearly membership charge and a monthly membership charge ( these charges, as you can see in the attached document, were said to be " made at club '' but I have not visited the gym since XXXX so they were made against my will ). I called in and was told that they would talk with their billing department and try to locate the cancellation. I was called back around a week later and told that while they had processed my " membership cancellation '' check they were unable to locate my membership cancellation form ( even though these were all included in the same envelope and would have been received if the check had been processed ). Instead of admitting any fault they informed me that I would have to re-send my cancellation and that I would still be responsible for all of the months between when my original cancellation was received XXXX XXXX XXXX ) and when my new cancellation would be received XXXX XXXX XXXX ).
|
| 05/29/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I received a letter from " XXXX XXXX and XXXX XXXX '' stating that I owed {$200.00} to the health club " XXXX XXXX ''. I was a member of this club from XX/XX/XXXX - XX/XX/XXXX in XXXX XXXX, SC. In XX/XX/XXXX I cancelled my membership in accordance with the membership contract I signed in XX/XX/XXXX. The contract stipulated a year 's membership ( 12 months + a down payment ) after which the membership moved to a month-to-month basis. So after satisfying the 12 month requirement ( XX/XX/XXXX - XX/XX/XXXX ) and continuing my membership for 3 more months, I decided I did not want to be a member anymore. So after paying the month of XX/XX/XXXX in full, I notified XXXX XXXX in XXXX XXXX, SC, that I wanted to cancel my membership. 4 months later, I receive notice that I'm 4 months behind my membership dues and this " debt '' has been sent to collections, i.e. XXXX XXXX and XXXX XXXX.
This debt being pursued is entirely false, and all attempts to resolve this with XXXX XXXX have not been effective. They have not even responded. All inquiries to the debt collection firm disputing the validity of this debt have been met with this statement, " Please be advise as per our letter XX/XX/XXXX we have directed you if there is anything else you are requesting or need to discuss you are to contact XXXX XXXX at XXXX. '' I do not deserve this so called " debt '', I dispute its entire validity. I have copies of my membership contract showing that I acted in explicit accordance with its terms. I do not deserve to have this " debt '' collections record show up on my credit report, which is otherwise stellar.
|
| 09/11/2023 |
Yes |
- Debt collection
- Other debt
|
- Electronic communications
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I had monthly membership at XXXX XXXX XXXX for 2-3 years. I had selected the membership that I could end anytime. I was not provided promised services. 5-6 months I was lied to so I wouldn't cancel my membership. I could never use the machines I went for. The company also forced political beliefs on me. When I went to the front desk to complain on the last day of my membership, I was confronted as if I was the person who left a bad XXXX review. I was not. I was then informed I had been lied to last couple of months. They were very disrespectful. I decided to end my membership and never come back. Since then, I got " come back '' e-mails, collection notices for the following month 's fee after my termination that I refused to go for. I wanted the Corp to call me, they never have. I called the collectors and disputed, explained why. I asked not to be harassed again. I was told they were not going to stop and demanded me to pay something I was disputing. I told them we should go to court to resolve it. They have been abusive last 2 month. Even after I demanded them to stop, they often text me. They have called ( left vms sometimes ) 20 times between XX/XX/XXXX-XX/XX/XXXX. It hasn't stopped. I communicated with both the collectors and membership services regarding to their harassment for {$75.00} fee that I should not have been charged. I reminded the Fair Debt Collection Practices Act and breach of contract. I asked for higher management and their registered agent couple of times. At all times, both XXXX XXXX and their collectors ABC have refused to stop harassing me to this date.
|
| 09/11/2023 |
Yes |
- Debt collection
- Other debt
|
- Electronic communications
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I had monthly membership at XXXXXXXX XXXX XXXXXXXX for 2-3 years. I had selected the membership that I could end anytime. I was not provided promised services. 5-6 months I was lied to so I wouldn't cancel my membership. I could never use the machines I went for. The company also forced political beliefs on me. When I went to the front desk to complain on the last day of my membership, I was confronted as if I was the person who left a bad XXXX review. I was not. I was then informed I had been lied to last couple of months. They were very disrespectful. I decided to end my membership and never come back. Since then, I got " come back '' e-mails, collection notices for the following month 's fee after my termination that I refused to go for. I wanted the XXXX to call me, they never have. I called the collectors and disputed, explained why. I asked not to be harassed again. I was told they were not going to stop and demanded me to pay something I was disputing. I told them we should go to court to resolve it. They have been abusive last 2 month. Even after I demanded them to stop, they often text me. They have called ( left vms sometimes ) 20 times between XXXX. It hasn't stopped. I communicated with both the collectors and membership services regarding to their harassment for {$75.00} fee that I should not have been charged. I reminded the Fair Debt Collection Practices Act and breach of contract. I asked for higher management and their registered agent couple of times. At all times, both XXXX XXXX and their XXXX XXXX have refused to stop harassing me to this date.
|
| 04/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
XXXX XXXX XXXX XXXX in XXXX XXXX offer a service for a trainer but fail to mention this service is a subscription type of charge. So in other words if you dont attend the training with a trainer they still charge XXXX XXXX I went on Vacation for a month and came back to two charges of XXXX , one for the month of XXXX and XXXX of XXXX. I filed a claim with my bank in order to get my money back and my bank gives a temporary credit in late XXXX. Approximately XX/XX/XXXX XXXX XXXX charged my credit card account twice for XXXX XXXX Around the same date I called XXXX XXXX the manager explained since I filed a claim with my bank, they had charge my account again for the amount of XXXX $ twice. My bank denied my claim and removed the temporary credit, but XXXX XXXX did not remove or refunded me the transactions from XXXX of two XXXX . At this time XXXX XXXX has charged XXXX $ for a service I have not used since XXXX of XXXX. Ive been trying to escalate this with my bank but they dont want to help me nor try to understand that those transactions in XXXX are an overcharge and authorized. XXXX XXXX has been giving me the run around since XX/XX/XXXX. Ive spoken to the manager and the owner about this but they say they have no money to refund since they only have the invoices from XXXX and XXXX but not the ones from XXXX. I have my credit card statements showing the transactions posted and the temporary credit removed. I have yet to hear back from XXXX XXXX about my refund. Bad customer experience overall with XXXX XXXX located in XXXX XXXX XXXX XXXX California.
|
| 12/10/2020 |
No |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
On XX/XX/20 I began a membership with XXXX XXXX in XXXX NC. As it was before the height of the pandemic and things appeared to be dying down, I began the membership once the club had reopened. I was going to the gym throughout XXXX and XXXX. Once XXXX hit and the pandemic began to rise again, I took some time away. In XXXX, my grandmother became ill with XXXX and my family began the process of relocating to take care of her in her final days. I immediately reached out to the gym looking to cancel as I was both not feeling safe about going during the months of XXXX and XXXX and now was going to be moving to an area several states away from the gym. They did not return my call. After several more unreturned attempts to reach out to the gym and cancel my membership, I reached out to ABC Financial, the group who handles billing and memberships for XXXX XXXX. The first person I spoke with said they would contact the gym on my behalf and tell them to contact me. They did not. My call today was equally fruitless as they simply pushed me to call the gym again. At this point, I have received an email about a late fee on my account at the value of nearly twice what I would be paying had I paid the month of XXXX. I have had zero luck reaching out to the gym and getting a response and I would just like the membership cancelled.
I would provide more documentation but their account website has no documentation of my member ship ( as shown in the screenshots Ive attached ) and doesnt even have the number for the gym listed!
|
| 10/24/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On XX/XX/XXXX I signed up for a gym membership with XXXX XXXX ran by ABC Fitness Solutions , LLC. Their website is www.myiclubonline.com. On XX/XX/XXXX I sent out the following message via certified mail : XXXX XXXX XXXX XXXX XXXX, XXXX DE XXXX XX/XX/XXXX Everyone Fitness XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, DE XXXX Dear ABC Fitness Solutions XXXX : This letter serves as formal notice of my intent to cancel my gym membership contract number XXXX, dated XX/XX/XXXX.
I have moved away from XXXX to XXXX and wish to cancel my automatic renewal.
I expect to receive written confirmation of my cancellation within 30 days. If you have any questions, please contact me at XXXX. Thank you for your prompt attention to this matter.
Sincerely, XXXX XXXX On XX/XX/XXXX I received an email from customer care stating the following : We have received your request to cancel. Before your account can be cancelled, you are responsible for a 30 day written request ( this has been fulfilled via your mail ) I then called that same day, XX/XX/XXXX, and confirmed with a club employee that my membership was canceled and I did not have to do anything further.
I was then told on XX/XX/XXXX via email and mail that my alleged debt was sold to XXXX XXXX XXXX and that I owed {$110.00} of past due payments which is incorrect. I was fraudulently charged and this false debt has now been added to my credit report. If this matter is not resolved I will escalate this to small claims court.
|
| 10/24/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Taking/threatening an illegal action
- Threatened arrest/jail if do not pay
|
|
Web |
|
|
On or about XXXX/XXXX/16, I entered into a membership agreement with XXXX XXXX via agreement number XXXX. XXXX XXXX XXXX stated when I joined that there are several locations I can go to for the membership. However, it was later determined that the closest location was more than XXXX miles away from my address. On or about XXXX XXXX, 2016, I sent a letter to XXXX XXXX cancelling the membership. On or about XXXX/XXXX/16, I received a call from an employee stating that they will cancel the contract and refund all monies immediately. XX/XX/2016, I received a call from XXXX XXXX XXXX on behalf of ABC Financial Services ( XXXX XXXX ) stating that he is going to have me arrested or take me to jail if I do not pay the debt. I immediately informed him that it is illegal to threaten someone about a debt. I further explained to him that I sent a letter via certified mail on or about XXXX XXXX, 2016, requesting that the membership be cancelled and that all monies be refunded. I sent notice to XXXX XXXX XXXX. On or about XXXX/XXXX/16, I received a letter dated XXXX/XXXX/16 from XXXX, XXXX, XXXX XXXX XXXX, attorneys at law on behalf of XXXX XXXX in regards to agreement account # XXXX in the amount of XXXX. On or about XXXX/XXXX/16, I sent a certified letter to XXXX disputing the debt. I want documentation on how they arrived at the XXXX when it is clear the membership was cancelled on XXXX/XXXX/16 as well as the gentlemen stating all balances has been paid in full.
|
| 09/28/2015 |
No |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
ABC financial made an unauthorized charge for XXXX $ to my visa card. ABC financial had contacted me over a month ago about an outstanding balance on my gym membership. The gym had informed me a year ago and we verified my credit card info so everything should have been set for ABC financial to charge me my monthly membership of XXXX {$.00} When I talked to them a month ago I had specifically said that the gym waived my late fees so the outstanding balance was around {$140.00}. I also had said and verified that they had my correct credit card info which they did. The representative was going to look more into the problem and call me back in two days with an answer as to why my credit card had not been getting charged But i told her specificallY THAT I DID NOT AUTHORIZED THEM TO CHARGE ME THE FULL XXXX $ BECAUSE I COULD NOT AFFORD THAT RIGHT NOW AND ITS NOT MY FAULT THAT THEY HADNT BEEN CHARGING ME ALL ALONG. I just looked at my credit card statement and on XXXX XXXX they had charged my card for the whole XXXX {$.00} This charge was not authorized by me and no one ever called me back to resolve the problem or to tell me they were going to do this. I am extremely upset and can not afford the full {$270.00} right now. I was more than willing to work out a payment plan with them and that was not even acknowledged. This is not the first time i have experienced horrible service with ABC financial. I will now be cancelling my gym membership
|
| 05/19/2015 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I had a membership with XXXX XXXX. Their business was purchased by XXXX XXXX over XXXX years ago. I never received any notice from XXXX or XXXX that the business had been sold and that my account had been turned over the new gym. Some months later my credit card was charged {$150.00} by ABC financial. So I called ABC Financial and was told they handle the billing for XXXX and I have a membership there. I have never stepped foot in to a XXXX facility and have never signed any agreement with them. They tell me to call XXXX, I do, and XXXX tells me to call ABC. I call ABC Financial I told them that I did not have a membership at XXXX. I had XXXX at XXXX and never signed any agreement with XXXX and I wanted a refund which they refused. I told them to cancel my account. The next year they charged my credit card again. I called again and went through the same conversation. No refund, telling them I do not have an account and they say I do but they would cancel it now. This past year our credit card number had been changed so they can no longer charge it. They have been harassing me via telephone and email. I have called and spoken to XXXX different account reps who say they have taken care of it however, I am still getting emails. Now they are trying to charge late fees and telling me that if I do not respond within XXXX days in writing or pay the bill their office will take action. XXXX will not speak to you about billing at all.
|
| 05/21/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX XXXX and their financial Partner XXXX XXXX have made it difficult for me to cancel my membership. After registering with XXXX XXXX in XXXX for a gym membership, I quickly realize that the company was charging me more than they were supposed to my bill. After multiple attempts to speak with representatives from XXXX XXXX, I kept getting the runaround. The representatives at XXXX XXXX would tell me to reach out to their financial partner XXXX XXXX. When I reached out to XXXX XXXX to rectify the issue, XXXX representatives would give XXXX the runaround and refer me to XXXX XXXX. I effectively was not able to speak with anyone to get a resolution. That prompted me to write a letter of cancelation to XXXX XXXX as stated in my contract and supposedly 30 days after they receive the letter, my membership would end. I went straight to XXXX XXXX website and submitted that cancellation. I received a verification email stating my account was suppose to be closed in early XXXX. On XX/XX/2018, after reviewing my credit card statement, I noticed that XXXX XXXX and XXXX XXXX had both charged my credit card. Even though they were not authorized to withdraw funds from my account, they were bold enough to charge my card even more than would have been charged had i not canceled. I have given neither of these companies the authorization to charge my account and after calling XXXX XXXX, I was once again advised to call XXXX XXXX.
|
| 03/25/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
Servicemember |
|
I pulled a credit report and noticed a collection account. It is an amount of 120 dollars. I reached out via certified mail in an attempt to verify debt and even settle since it was a small amount. XXXX XXXX XXXX will not answer me with any information about debt and unfortunately I can barely understand their customer service when speaking over the phone with them.
Back in XX/XX/XXXX spoke numerous times to XXXX XXXX. Informed me only XXXX could help me. So after numerous attempts in XX/XX/XXXX turned my XXXX in to XXXX as I was unable to reach XXXX.I have been charged up until XX/XX/XXXX. Even abc financial called me to get my new card security info, XXXX numbers on back of card, which I never gave out but they worked around that as I never gave consent to debit my new credit card.
Emailed XX/XX/XXXX via online " email my club '' link asking for membership and contract info identifying myself. That email wentunanswered.
XX/XX/XXXX called XXXX spoke with XXXX who tried to call the XXXX branch but like usual no one was in. XXXX said she would call me back when she heard back but would not give me her extension or direct line to reach her. She never called me back. Several calls later all with no answers I had to cancel credit/debit cards and get new account. Since then it appear as if penalty fees have been assessed.
The cancellation letter and the amount to collect do not even match.
|
| 11/04/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I had a gym membership with XXXX XXXX handling the financial deductions from my account. I canceled the membership according to their requirements and had an email from them stating I had met requirements, and it stated the last day that money would be taken from my account. They continued to deduct for two months after that. I had my bank stop payments and it was reversed. The company again took XXXX dollars from my account the next month. I had sent numerous emails to this company and talked to them on different occasions. I then had correspondence from the company telling me I did not meet the requirements to cancel. I sent approximately 30 emails with proof of my requirements to cancel in addition to what I previously had sent them. They sent a different email that changes their requirements to cancel. It had changed from the previous one. I sent them a copy of the original and circled it for them!! I also filled complaint with XXXX And talked directly to the gym. I finally got an e-mail from XXXX that it was resolved and nothing further was needed. Then after my bank had reimbursed XXXX dollars, it was reversed and disputed by XXXX and they got that money back!! So they still owe me {$120.00} dollars. This practice from this company has continued for too long. XXXX knew exactly which company it was before I told them.
|
| 04/30/2022 |
No |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I believe this is for a trial membership I did at a XXXX XXXX gym near me. I signed up for the trial online, used the gym once and then told the woman at the desk it wasn't for me and that I didn't want to continue... I was informed the person I needed to talk to wasn't available at the time. She took my name and told me someone would be reaching out to me. There was no talk about a " process '' to cancel, as I was on a trial.
I didn't hear anything from anyone, figured the situation was sorted as it was a trial, and went about my business.
45-60 days later, someone starts calling my phone talking about this debt and late fees I had. I don't own anyone any money, I told them to leave me alone. They kept calling, and now they are having the actual location in XXXX call me and leaving me voicemails threatening they will hurt my credit if I don't call them back and sort out the " late fees ''.
I have not been to that gym outside of the single day I went to try it. I was not interested in continuing and I told the staff that.
Its not my fault they don't communicate well and that is usually a result of them not wanting to actually " cancel '' trial members out ... Obviously they need the conversion and additions to their XXXX. The reason people offer a trial is to see if it is something you want to continue. I didn't.
|
| 10/14/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I am receiving e-mails and phone calls from ABC Financial regarding my old XXXX XXXX membership with requests to update my financial information as well as make payments. My financial information never changed from the original credit card I had on file, however, I believe they have not been getting the payment because the membership was cancelled back when the gyms were closed.
I submitted an e-mail ( their required form of communication ) to ABC Financial with the cancellation request on XX/XX/2020 and never received a response. When I was charged the annual fee in XXXX, I disputed it due to the cancellation request submission. XXXX XXXXABC Financial resolved the matter and reversed the fee. The dispute was submitted on XX/XX/2020 and the annual fee was reversed and credited back to me on XX/XX/2020. My last payment for the membership was on XX/XX/2020 ; I do not owe anything on this membership after that.
I followed up with ABC Financial by sending them proof of the cancellation request, my credit card statement showing them the reversal of my annual fee, as well as a request to refrain from contacting me regarding this matter as it should already have been resolved. ABC Financial/XXXX XXXX continues to call me with requests for payment and threats to send me to collections for membership fees I do not owe.
|
| 02/01/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
XXXX XXXX has repeatedly called me thru a pre-recorded phone call to my cellphone asking me to pay a past due amount on a membership that I requested to cancel numerous times already. I called in to cancel and they told me that it would be done. It was not completed. I called in again to cancel and they told me that I had to send an email to request cancellation, so I sent the email on XX/XX/2021. Then I received another pre-recorded phone call regarding a past due amount on Monday, XX/XX/2021. I called the number that was given to me during the message and asked again why I was being charged when I made numerous attempts to cancel this account. The gentlemen told me that they can not cancel the account while there is a balance because cancellations take effect 30 days after the request. I explained to him that the first time that I requested to cancel this account was well past 30 days ago. He stated I had to pay the balance and that the account will not be closed. They already took a {$84.00} payment from my account on XX/XX/2021 and they are still looking for more money. I have not used this membership and will not use it while there is a serious pandemic occurring. I explained this to the rep. I refuse to pay for a membership that I have not used and continue to request that it be canceled. Please assist.
|
| 09/11/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Email to the XXXX that called me today XX/XX/2023 XXXX XXXX, I can tell you that though it was nice hearing from you after over a year, this experience has made me want to never sign up for a gym membership again.
When I initially signed up for services, I came I believe a total of 3 times. I paid for XXXX personal training sessions and only used XXXX. Afterwards, I decided that I did not have the time to continue and not only called and left a voicemail to cancel, but I also emailed your ABC payment team and requested that all services be terminated effective immediately.
Now today, I received a call from you informing me that I was not cancelled and that I owed for months of services that I never received. I have not received a call, text, or email until today and I was also informed that I would be sent to collections for services that I thought were cancelled over a year ago. Can your pleas have your district XXXX call me. I am requesting a courtesy to waive all charges XXXX XXXX is trying to collect from me. I have not scheduled any services, inconvenienced anyone, or caused the XXXX to lose any money and I am requesting that my services be cancelled and my account to reflect a XXXX balance.
Thank you very much for your understanding and support regarding this matter.
Sincerely, XXXX XXXX
|
| 07/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have had an open on account with XXXX XXXX XXXX XXXX XXXX ; this was a contract that was picked up by XXXX XXXX. My original contract was with XXXX XXXX XXXX. They went out of business this year and XXXX XXXX offered to allow use to their facilities. This was true as of XX/XX/XXXX, XX/XX/XXXX.
On XX/XX/XXXX I mailed out cancellation notices regarding my account -- a XXXX XXXX also sent the same notice. ( this is relevant because my account is charged for both XXXX and my gym membership. ) On the following day ; I sent a notice of bank transfer authorization notice ; in the letter i state that any authorization that once had been given was fully revoked, effective immediately. I also made sure to send a copies of both notices via email to both ( XXXX ; and XXXX ) OnXX/XX/XXXX I called my bank XXXX to let them know I had revoked any rights to transfer of funds to the specific XXXX XXXX and their billing unit XXXX XXXX. My bank said that to uphold such rights to refuse use of my banking account, i would need to pay {$30.00}. I refused because it seemed outrageous to charge me {$30.00} to stop pay on {$20.00} gym memberships. To date I have now been charged two separate {$10.00} transaction from XXXX XXXX. My original contract was for one ( 1 ) year startingXX/XX/XXXX and it was effective for 12 months.
|
| 11/14/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I became dissatisfied with my Gym, XXXX XXXX in XXXX MD, and decided to cancel my membership. Cancellation became an almost impossible task due to a situation at the club in which there was no manager employed there. Finally, I was referred by a club employee with a shrug of the shoulders to ABC financial. ABC financial then proceeded to tell me that only the club manager could cancel the membership. I told them there was no club manager, so what could we do? The representative did not offer a solution. Upon my pressing the issue, the representative promised to stop charging my account in the interim. They did not, however, stop charging my account. They charged a late fee, and starting making incessant robo calls to all the phones they had on my account. I called back and asked about the automated email and call that I received despite my complaint, request to charges stopped, etc. The rep said she did not know anything about the email and call but that it " should n't be happening, my information was noted in the record. '' I have never been connected to the same representative twice in trying to deal with them. They still want to collect a charge for one month fee on behalf of a gym that was itself operating illegally by having no personnel in place for members to cancel. It is maddening.
|
| 10/08/2019 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
|
|
On XX/XX/2017 I cancelled my gym membership with XXXX XXXX. Cancellation confirmation was provided in writing by XXXX and a copy was provided to ABC Financial. Attached with this complaint for your records and investigation into ABC Financial is a XXXX dated email and confirmation of cancellation letter confirming the gym membership was cancelled. Despite the fact that this cancellation was confirmed, ABC financial contacted me by telephone and harassed me with collections notices demanding payment for a cancelled and confirmed gym membership. ABC Financial called me repeatedly and did not stop calling after I advised them to stop. Emails notifying ABC Financial where consent was revoked ( See XXXX XXXX v. XXXX XXXX XXXX ), which includes the Federal Trade Commission being copied on email as well. Consent revoked is an absolute violation of the TCPA. I've also included voicemail messages with this complaint that clearly shows calls were made after consent was revoked.
ABC Financial attempted to collect debts that were not owed and threatened to take actions that can not legally be taken. In addition, ABC Financial failed to send a notice summarizing debt within 5 days of my written communication.
In sum, ABC is LIABLE under state and federal law, for violating the FDCPA, TCPA and FCRA.
|
| 04/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/XXXX a scheduled withdraw by XXXX XXXX was scheduled to pay my monthly gym fee {$19.00}. I forgot that the yearly fee was due. I had {$45.00} dollars in the account. The total fee {$58.00}. Of course it bounced. The bank took {$30.00} in overdraft fee. Now there is {$15.00}. The bank sent a notice by mail, did not get it till Sat XX/XX/XXXX. By then XXXX tries again to withdraw the funds. Bank fee # 2. Monday XX/XX/23 I called my Gym and XXXX. XXXX had set another withdraw for XX/XX/XXXX. By the time I called it was done. Bank fee # 3. I had automatic withdraws stopped. I called tues It did not look liked my email had gone thru. I complained that I had not even been notified by XXXX. I confirmed stopped withdraws. NOT 2 minutes after I had hung up the phone. I get a Notice by email of insufficiant funds from XXXX. I called Wed. I spoke with XXXX XXXX. XXXX XXXX XXXX XXXXXXXX XXXX, AR XXXX. I requested they pay the 2 extra insufficant fees from the bank. I take responsibility for not having the proper amount in my account. I forgot. Why did XXXX not notify the gym or myself. They would have just gone on trying to take money without notifying anyone.
They tell me notifications are a courtesy. I say it poor business practice if that is your policy. They denied my request.
|
| 08/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
Okay I have worked all my life i am still legally married but I never a divorce I left him XXXX now since I then I worked always i only got unemployment i time and that was in XXXX or XXXX I applied for unemployment benefits in XXXX I waited from XXXX XXXX the approved me I didn't have a card tho so I didn't get my card tell XXXX my case was close XX/XX/XXXX I also was getting XXXX at the same time and they didn't give me all mines so around that time XXXX XXXX XXXX XXXX XXXX XXXX its expected for unemployment my back up pay Also XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX these people have access to my phone my apps they have app that control it from the phone watch computer tablet they XXXX XXXX email or different one and old age differe nt state or international they go threw you tube XXXX XXXX XXXX any app that takes wire transfer or XXXX its a donation but its a purchase they even using my identity and its wrong and isn't justice I still have not received one payment not a settlement unemployment equifax breach transition nothing not one drop they have not fix my credit we did score its people every where I go they use my aid off my re ci I was Nt a court hear to settle this whole theft cause I have not seen one cent
|
| 09/04/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
OnXX/XX/19, I made a request by telephone and email to have the account closed with a XXXX balance. Since ABC Financial refuse to closed the account and trying to aces my personal account without my authorization. The account was submitted to XXXX XXXX is not the current account the company has on file. The contract that was submitted via XXXX XXXX should be a month to month registration and should be able to cancel at any time. ABC Financial has committed fraudulent on my account.
On XX/XX/19, I made a request by telephone and email to have the account closed with a XXXX balance. Since ABC Financial refuse to closed the account and trying to aces my personal account without my authorization. The account was submitted to XXXX XXXX is not the current account the company has on file. The contract that was submitted via XXXX XXXX should be a month to month registration and should be able to cancel at any time. ABC Financial has committed fraudulent on my account and a violations of the Health Club Services Act, the Consumer Fraud Act, the Retail Installment Sales Act, and the Truth-in-Consumer Contract, Warranty and Notice Act Customer Information : Agreement # : XXXX Account Pay Mode : XXXX Amount Due : Total : {$110.00}
|
| 12/01/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Had Gym membership with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) from XXXX till XXXX. Always have paid in full ( for the entire year ) using Credit Card with explicit understanding that no account information will be carried over or no automatic renewals will be made. Never had issues before.
Last payment was on XX/XX/XXXX ( paid in full for a year - {$120.00} using credit card ) with end date XX/XX/XXXX, XXXX again with the agreement that membership will be terminated at XX/XX/XXXX.
Got an email from XXXX XXXX XXXX XXXX ( Debt Collections Agency ) on XX/XX/XXXX stating that I owe {$130.00} due to " missed payments '' and was sent to collections.
Went to XXXX on XXXX XXXX XXXX XXXX XXXX, XXXX, AZ XXXX to inquire and was directed to XXXX XXXX XXXX ( XXXX ) to cancel the account / erroneous charges.
XXXX XXXX XXXX still have my Account info on file, however, informed me that they're unable to cancel my account/ charges due to having sent to Debt Collections without informing or notifying me. It is highly unethical to try to charge after my gym membership ( for which I had prepaid ) ended on XX/XX/XXXX. And, it is highly unethical of XXXX XXXX XXXX to send my info to Debt Collections trying to ruin my credit.
|
| 08/11/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Hi. XXXX XXXX is attempting to collect a debt resulting from a membership contract that I never signed ( attached ) but I received by email. A gym employee signed it without my authorization. When I checked the contract on XXXX webpage, the initials on the contract and the address zip code do not match.
I emailed XXXX in early XXXX and was told that they couldnt help, only the local gym can. I called the gym about a week later and they said theyd help, but didnt.
When I called XXXX XXXX XXXX about a month ago to respond to a bill collection effort, I disputed the debt. After asking for a manager, they confirmed that two contracts were associated with my phone number without my knowledge, so I was told they ceased collection efforts on both.
Today I received an email from XXXX XXXX XXXX, XXXX. demanding payment of {$130.00}. I sent them an email to XXXX and got a response saying that the address isnt monitored ( despite being listed on the bill payment page ). When I called the XXXX number that appears on the website today XX/XX/11 at XXXXXXXX XXXX, I restated the above and asked for them to cease collecting an invalid debt. The person on the line said we dont work like that and then hung up on me.
|
| 09/18/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
I signed up XXXX 2017 with XXXX XXXX, XXXX XXXX, XXXX XXXX, tx for a monthly membership of {$8.00}. ABC Financial Inc is the monthly deducting company.
XXXX XXXX XXXX, XXXX, AR XXXX Back in XX/XX/XXXX I informed them that I have been relocated overseas and I would like to cancel my membership. The clerk at the front desk said it will be cancelled. For two months ABC Financial Services was debiting my account for the fees. I called again and spoke with both the fitness club and ABC financial Services. ABC financial said they needed documentation to confirm my move. So I provided them with Government issued Visa and residency card as proof of the move.
Yesterday I received an email stating that it was not suffice and they needed a one way ticket. I did n't keep the ticket.
I have done what the ABC rep told me to do and ABC continues to charge me the monthly fee and late fee and service fee. Now totally {$39.00} a month. I have provided everything they need to cancel this membership and they a purposely delaying the cancellation to charge additional fee.
I really feel upon my return they will damage my credit.
Please help me resolve this matter.
Thank you XXXX XXXX XXXX XXXX XXXXXXXXXXXX
|
| 06/21/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
The categories you provided were not entirely accurate or descriptive. This complaint is against XXXX XXXX, which provides billing services for health clubs. Look online at ratings and you will learn all you need to ... a litany of 1 star reviews. In my case, the expiration date on my credit card changed. I received a text message from XXXX informing me that the charge for my gym membership declined. No problem. I called within 5 minutes to update the information when they informed me they were charging me a {$20.00} fee for the declined credit card transaction. There is no cost to the company for a declined credit card transaction and I have never, ever seen a company that charged for that purpose. I ca n't recall any other company where I even need to update the expiration date but, if I do, there has never been a fee for anything related to that. Given I signed up for my gym membership a long time ago and have no communication from them or XXXX at any time related to my payments, to billing, etc. there really is no practical way for me to be aware of any issues. In addition, I would n't have known XXXX was the place to contact as my gym name appears on my credit card statement each month.
|
| 01/29/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I discontinued services XXXX XXXX XXXX. They billed me for their membership even though there was no use of service from that point forward. There was no notification regarding the continuance of billing from the club itself. I recieved an email notification however from ABC in which enormous added penalties were added to the bill. The XXXX XXXX XXXX did waive the late penalties but would not waive the club use charges that they even admitted were not used. I paid the bill in full and sent the prehistoric formal written cancellation letter on XXXX/XXXX/XXXX. Since then in the past two weeks I 've continued to receive XXXX further notification of more fees and charges owing on my account. I have attempted to contact the XXXX XXXX XXXX, XXXX XXXX XXXX location and gotten no response. XXXX XXXX is his Manager who 's also ignored any and all communication I 've directed to her. This is abusive business tactics and needs to be addressed. After researching online I 've found countless postings from other victims from this companies abuse. There are too many other choices of XXXX to work out at. Maybe XXXX XXXX will learn a lesson someday that taking care of the customer should be a bigger priority.
|
| 04/05/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Due to XXXX and my XXXX illness, my membership with XXXX XXXX was frozen until XX/XX/2021 and the finance company, XXXX XXXX XXXX, XXXX, seeking to collect payment is the entity that confirmed via email on XX/XX/2021 that the membership was frozen and no money due or to be collected until it becomes re-activated. Emails annexed.
Nonetheless, i continue to receive robo-phone calls at least 2-3 times per week. I have tried to call them, to no avail. I have sent emails, with the email confirmation. No success. They are threatening legal action and to ruin my credit history, which is currently excellent.
This is not the first time that they did this. They were trying to collect membership dues while the club was mandated closed by NYS. See, letter attached. In order to keep peace, I paid them nonetheless. I paid them for XXXX through XXXX, even though the club did not open for the entire month and no way to give them 30 days notice.
In addition, they wanted XXXX XXXX, XXXX and XXXX, although I had already spoken to the club and given them a note from my doctor.
I have additional emails, letters and documents that can be forwarded. I was not able to attach any additional documents.
|
| 04/27/2016 |
Yes |
- Debt collection
- Credit card
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American, Servicemember |
|
For about one month, I have been contacted almost daily by ABC Financial ( Phone # XXXX ) by robo calls and email messages regarding a debt they contend that I owe to XXXX at a gym in XXXX, CA. I have contacted them twice ; once to understand why they believe that I owe this debt and once to tell them to cease this harassment.
They say that I owe an XXXX XXXX account for gym dues ; however, I do not have now, or ever had an XXXX XXXX card.
I explained this to them and informed them that there are several other XXXX with my first name in our area and that they have the wrong person. Also, I advised them that I have never been in the gym that they represent. I was thanked by my contact and was told that they would investigate further.
About a week later the calls started again. After a few days of such calls, I contacted the company and explained the situation all over again. I also advised my contact that I would contact the Federal Trade Commission if I received another call. The contact said that she was removing me from the file and that I would receive no more calls. I thanked her, warning her again of the consequences of further annoyances. Two days ago, I received another call.
|
| 05/23/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX , MD XXXX Agreement number: XXXX To whom i t may c oncern : I signed up for 1 membership. For the last year I have been charged for XXXX memberships. When I contacted the gym they acknowledge the error. They said they had been charging my credit card with my son 's membership bill because we have the same na me ( he is a XXXX ). Th ey said if they are successfully able to charge the correct account they will remove the additional charges from my account, but if they are not able to charge the correct account they could n't remove the XXXX membership charges from my account. I have been unable to get any further information on the status of correcting the account other than " they are working on it ''. My son has his own credit card and is an adult, XXXX XXXX XXXX . I do not pay his bills. This is an account error within the company 's billing system. Customers should n't be charged or penalized for the company 's financial mismanagement of customer account. I am requesting a refund in the amount of {$210.00} and for XXXX XXXX XXXX XXXX to be notified of ABC Financials billing error and stop collection attempts.
|
| 09/06/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
My debit card was lost in XXXX of 2019. When the replacement card came in, the automatic payment od gym membership fees has not switched over. My dues have not been taken out since XXXX of 2019. Since XX/XX/XXXX2019 there were no communication to me from either XXXX XXXX ( XXXX ) or ABC Financial Services ( tel XXXX ) to notify me of the issue. I have regularly attended the gym and scanned my ID but no indication or notification was given and no letters or other communications were sent to me attempting to remedy the situation until I was notified on XX/XX/19 that I can not access the gym and that my account was referred to collections. XXXX XXXX club manager said that allegedly one email was set to the email on file on XX/XX/19. I do not have any emails from them regarding the status of my account. I disagree with the way XXXX XXXX managed this matter. They did not clearly disclosed how they manage late payments. They failed to notify me properly about my account status. They referred me to collections without giving me the opportunity to remedy the situation. Now I have a collection record on my credit history and I feel it should have been taken care of in a more transparent way.
|
| 01/25/2016 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I quit my health club, XXXX, in XXXX, CA around XX/XX/XXXX after a phone call from their accountant telling me I had not renewed on time. They were very unpleasant about it and I had to hang up to end the call. The woman claimed I owed them since XXXX XXXX. I had last paid for a {$100.00} extra XXXX XXXX class in XXXX XXXX that I had not use due to injury. Nobody had ever told me I was due for another payment. I thought I was about up for renewal and was going to negotiate with them about the unused XXXX classes.
No bill was ever submitted to me for any amount.
I began receiving calls from Seas & Associates shortly after. I explained and the way they talked it seemed they were aware there had never been a bill submitted. The rep acted like she was trying to trap me into saying I owed something. I hung up.
Seas & Associates has robocalled me since several times a week. I blocked them, but get the robo-call voice mails. I now received a letter with a bill for {$390.00}. The letter says that failure to respond within 30 days of their date, XXXX XXXX, XXXX, will mean that I acknowledge the bill to be legitimate.
There never was a bill presented to me by XXXX. There is no debt.
|
| 06/15/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I had an annual membership with XXXX in XXXX XXXX 2015. 6 months later, I was relocated to XXXX. So I made a cancellation for the gym membership in the end of XXXX 2015 just before I moved to XXXX. At that time, I asked to pay back the balance of the annual membership fee with presenting my new XXXX XXXX in XXXX , but they simply refused it. I did n't have time to dispute with them and just canceled my membership. Cause it was my last day in XXXX. 8 months have passed after I moved to XXXX . Suddenly I received an email from ABC financial services for the membership fee of XXXX XXXX XXXX XXXX. They argued the contract was not cancelled and asked me to pay membership fees. I sent documents to a general manager of XXXX XXXX XXXX XXXX so he can cancel the collection per trainer 's advice. It included an email from ABC financial and my utility bills in XXXX on XXXX 2015. After that, I have tried to talk with him for a week to ask a cancellation on the bill collection. I left my numbers to other trainers so he can call me back. However, he never picked up my phone and called me back. This is the reason I want to solve this issue through CFPB.
Thank you.
|
| 02/17/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Older American |
|
I was a member of XXXX XXXX gym and went to the gym on XX/XX/2019, to cancel my membership. They completed a Cancellation form on that date with effective cancellation date of XX/XX/2019. I was billed on my XXXX credit card on XX/XX/XXXX, and XX/XX/2019, for {$19.00} each month. I contacted ABC Financial Services whose name appeared on my credit card statement. They asked for my identification and location of the club and the basis for my dispute of the charges. They put me on hold and then hung up. I then contacted XXXX and provided a copy of the cancellation agreement. XXXX gave me credit for both of the charges. I receive calls at least weekly from ABC Financial Services, which I have found out is a third party billing and collection company service for a large number of health clubs and gyms. I have not gotten them to stop calling. I called today to XXXX and talked with XXXX. She claimed I still owe {$38.00}. She stated that the cancellation form XXXX XXXX developed and signed was not valid and that I must send notice certified mail. As noted, I went in person and asked what do I need to do to cancel my membership and complied.
|
| 08/03/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
XX/XX/XXXX I tried to cancel a gym membership at XXXX in XXXX XXXX because I moved out of state XX/XX/XXXX. I followed all the instructions to cancel my membership, paid I paid a {$50.00} cancellation fee, a check for {$100.00} and {$79.00} for membership dues outstanding. All of these checks were cashed by ABC Financial, the financial company for XXXX XXXX. I also mailed a copy of my Arizona ID and a letter expressing my wish to cancel by certified mail as they requested. ABC Financial continued to send letters saying my account was past due. When I called to find out if they received my cancellation letter, they said my Arizona ID was not readable, and therefore they could not cancel my membership! XX/XX/XXXX, I received a notice from a collection agency called XXXX XXXX XXXX, saying that I owed XXXX {$1400.00}. I ignored this notice, not realizing that this would turn up on my credit report and ruin my credit rating. This company is very disreputable and I made every effort to cancel my membership. I do not know what to do at this point but strongly dispute the claim that I owe them any money at all.
|
| 12/28/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I was a member of XXXX XXXX XXXX, TN for about 3-4 months. I paid through direct deposit and cancelled XX/XX/18 and even went up there in person and they told me I was cancelled and that I had no debt, but I have no proof they said that. They sent me a letter ( which I still have ) on XX/XX/18 telling me I owed them {$16.00} and that my cancellation date was, in fact, on XX/XX/18. I called them a few days after and they said they would delete the debt and that everything was fine. On XX/XX/18, I received mail from XXXX XXXX XXXX XXXX XXXX ( which is partnered with XXXX ) that they are a debt collector and that I owe them {$65.00}, but I didn't see the mail until XX/XX/18, because they didn't send it to my current address, because I am living on-campus. I called them on XX/XX/18 to tell them I wanted to dispute and they told me that they couldn't help me and to send them a written notification and that if I didn't have any proof, I would be out of luck, which is when I went searching for my original letter from XXXX. I am sending my dispute hopefully tomorrow with a copy of the letter.
|
| 02/05/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I joined XXXX in XXXX, and when I joined the membership, I was told that I could pause my membership at any point in time, because I had plans to travel frequently in the upcoming months. When I went back to pause my membership in XXXX, the person I talked to said that it was impossible to pause my membership and that I had to pay regardless of if I was using the gym or not during that time. When I told that person that the person that onboarded me into the membership told me that I could pause my membership and that it was part of my contract that I signed, he told me that that person that onboarded me no longer worked there and that I had to pay. I told them to cancel my membership and he said okay, we can do that. I asked if there was anything else I needed to do and he said no, and that it would be taken care of. I have been getting automated calls that I ignored due to scam likely numbers, and I just got a call from a debt collector saying that if I didn't pay XXXX XXXX XXXX they would send my information to a credit bureau and it would hurt my credit. I need help.
|
| 12/13/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX XXXX/ XXXX XXXX XXXX closed the location that I used to work out at. I have attempted to cancel this membership at least 5 times. Each time they take the information and commit to respond. They do not respond and another charge would appear. They have disconnected our phone calls several times after waiting on hold multiple times. I finally denied the bank charges after all these attempts of trying to cancel my membership, and now they say that I owe back membership dues. I have never been to the health club since they moved their location two plus years ago and they can see that in their records as my card has never been scanned. I paid and was patient after requests to cancel, and they never processed my request. I am entirely within my right to refuse further excessive payments and the amounts sent for collection are inaccurate and unfair. All requests for calls and contact with me should collection should cease and desist immediately. My credit should be restored and this collection effort should not be reflected on my credit report. It is inaccurate.
|
| 04/24/2021 |
No |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
since XXXX I was a member of XXXX XXXX, I received a call from ABC Financial on XX/XX/XXXX stating that they put my account in collections for non payment and an expired card. I told them the gym has been closed since XX/XX/XXXX due to the pandemic and there was no way I could contact anyone there. Also based on Massachusetts Covid state law and regulations the gym was closed and I never received any emails, calls, or mail correspondence regarding reopening. the website still states it is closed I am uploading all supporting documentation because this is unlawful especially during a crisis where the entire world was closed and gyms are the last phase in Massachusetts for reopening in XX/XX/XXXX. I want all fees refunded for when they have been closed, I want this off my credit report and my gym membership reinstated.
My contract is a month to month because the agreement was a 2 year obligation I believe so the charges should have technically stopped until I was able to go in the gym and pay for the month I feel safe enough to come in.
I am a 5 year member
|
| 02/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Hi my name is XXXX XXXX XXXX XXXX XXXX i have 3 problems in my credit report.
1.By XX/XX/XXXX of XXXX i found on my report few credit cards attemps like someone was trying to get a new credit cards ( hardinquiry ). But i didnt made this transaction lr request. The company is XXXX XXXX. I call but no one was able to really help me. I want this dissapear of my credit because i have more than 8 months that i dont ask for a new CREDIT CARD.
2. I found a XXXX XXXX XXXX collection ( 240 $ ) for a gym that i stop to use more than a year ago. I ask them to take off this collection but they didnt, so i talk with them and pay the due and they said they will be erase the collection like i never have it. But i see the collection ammount in 0 but still there and pay just to finish this quick so i dont get my credit bad.
3. XXXX XXXX XXXX XXXX XXXX $ ) ( PAYMENT OF XX/XX/XXXX ) missed payment. I agree with them months ago to pay few days later without affect my credit snd they agree and said its ok. Later i saw my credit with 1 MISSED PAYMENT.
|
| 03/31/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
ABC Financial Services Inc. is the billing company hired by XXXX XXXX XXXX XXXX XXXX health club. At the time that membership was agreed to a detailed contract was signed, naming ABC Financial Services as the sole company responsible for enforcing and collecting on amounts agreed to on the contract. I suffered an injury that made me unable to attend the gym and therefore need to cancel the annual contract. Repeated mis communication and increased charges became the trend, the most blatant is a " cancellation fee '' of {$50.00} not detailed anywhere in the contract. When I emailed them a scanned copy of the contract showing no such fee was disclosed, different responses were received including first, see our website for terms ( not referred to anywhere in the contract ), then later, speak to the gym management, of course gym management said to speak to ABC financial services. Fees to which I did not agree to, {$50.00} cancellation fees should not be charged, only what was agreed. This company needs to clearly disclosed in writing.
|
| 11/16/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
I tried canceling my membership and have been running around in circles for almost a month now because I have been forced to be the middle man between them and their horrible billing company, ABC Financial. I did EVERYTHING the club asked of me to cancel, yet ABC has a completely different set of rules, which keep changing. The club says I am cancelled but ABC says I am not. They then make up new rules and claims and are trying to collect even more money and not closing my account. Customer service and management have not helped or followed up in a timely matter. As a consumer I have never been put in such a terrible position and I know many, many others have also had this problem. I would pay the extra money they now say I owe and therefore are refusing to close my account but I 'm afraid to give them credit card information or that I will pay them but continue to be charged, just like last time. Both I have requested a letter from both ABC Financial and XXXX stating my account is paid and closed and that has been ignored.
|
| 02/15/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XX/XX/2021 I was alerted by XXXX XXXX and XXXX that I have a collection with XXXX XXXX XXXX for a gym membership with XXXX XXXX/abc financial. This membership should have been cancelled years ago as I had asked them. The email I received was with abc financial services for {$98.00}. I called them to resolve they said call XXXX XXXX XXXX as my account is in collections. XXXX XXXX XXXX first said they have no information of mine. I called again and was told I was in collections for {$160.00} which is much more than abc financial services had told me. I told XXXX XXXX XXXX, I will gladly pay the balance if they agree to remove it from my credit report as it is not legitimate. XXXX XXXX XXXX said they can not help me and to call abc financial services. Abc financial services said they can not help since the account is in collections already with XXXX XXXX XXXXXXXX XXXX XXXX XXXX was still unwilling to help me. They would not take a payment from me or remove the remark from my credit report
|
| 11/07/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I continue to received a voice recorded message from an XXXX XXXX on behalf of XXXX XXXX. Note, I have never step foot in this facility nor have I ever signed up for membership or even inquired about their services. I receive calls 5 to 10 times a week from this number XXXX with the same recorded message that state ; " Hello this is XXXX XXXX calling on behalf of XXXX XXXX with an important message regarding you membership I am with ABC Financial the billing company for XXXX XXXX I 'm trying to contact you one final time regarding your fitness membership account. It 's extremely urgent that you contact my customer care division at XXXX to resolve this matter! Again, this is XXXX XXXX from ABC Financial calling with a final attempt to contact you to resolve an issue with your XXXX XXXX account. My customer care division is available to help you. This is an URGENT matter however, time is running out please call us at XXXX Thank you for your prompt attention to this important matter!
|
| 04/21/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
When I signed up for the membership the manager gave me the option to sign up for 3 month, 6 month, or 12-month membership ( with different price rates ). I opted for a 12 month at {$38.00} a month. Given the time period for each membership option, I assured that the membership will be only active for that amount of time. I was not told that the membership will automatically renew itself every 12 months. They did not even show me the membership agreement and hence never walked me through the agreement. They kept charging me a monthly membership fee of {$38.00} plus {$30.00} every year. I then decided to close my bank account and soon they send me the notice for the unpaid balance.
I contact the company via email to cancel the membership but they said I have to come to the gym location to cancel. Unfortunately, I am in the XXXX XXXX and can not get out of the house at this moment. The company then sent me a Final notice and threatened to transfer the case to the collection.
|
| 06/30/2023 |
Yes |
- Debt collection
- Payday loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I owe an outstanding debt which has been placed with Rev Now. I was receiving repeated calls and i don't typically answer unknown numbers. I answered and an automated system asked me to stay on the line while they connected me with a live person. When i spoke to the person I told them they were violating the FDCPA by calling and leaving me messages multiple times in the day. They asked if i was going to sue them or if i just wanted to pay. I said i just wanted to tell them they were going to get into issues with their practices. i set up an arrangement but haven't been able to make the payments. They started calling again and there are repeated calls in a day. They are calling from XXXX numbers. XXXX is a live person from XXXX and then there is an automated message from XXXX. I am providing snap shots from my phone showing the number of times they have left messages in the last 7 days. I realize i owe but they are are not following the laws and repeatedly harrassing me.
|
| 05/09/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Joined XXXX when it first opened in late XX/XX/XXXX and decided to leave in early XX/XX/XXXX. Despite numerous cancellation attempts and not using the gym in over 5 months XXXX continues to bill me and has now forwarded me to ABC Financial, a Collection Agency in XXXX, AZ. Attempts to contact XXXX XXXX, Membership Manager, go unanswered or returned.Speaking with " XXXX '' ( will not give her last name ), in Customer Relations, hangs up on me.Simple questions like " Will you please look up the last time I used your gym '' to " XXXX '' to show I have n't used the gym in over 5 months are responded to as " that 's not important '' and then hangs up. Letters to both XXXX XXXX and ABC Financial under the U.S. Fair Debt Collection Practices Act, 15 U.S.C. section 805 are ignored. ABC Financial has also been asked to provide written proof that they are licensed to do business in the state of Kansas and they have n't. XXXX XXXX is unwilling to address or correct the matter.
|
| 03/01/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I cancelled my gym membership for XXXX XXXX XXXX XXXX XX/XX/XXXX. I paid my {$20.00} fee. I have the receipt. Then collection calls began arriving. I was told I owed for XX/XX/XXXX and XX/XX/XXXX even though I was no longer a member. I have my yellow sheet showing my membership cancellation and cancellation of the contract with a XXXX balance owed. I sent proof to the collection agency ABC Financial Services of XXXX, AR XXXX of my receipt, and the cancellation showing XXXX balance, but they keep calling, I contacted XXXX XXXX XXXX four times by phone and visited twice in person and was told it was taken care of. I contacted their corporate office and was told it was not their problem, it is the franchised gym 's issue. No one will help me. Today ( XX/XX/XXXX ) I received yet another collection notice. They call me daily and now are sending mail all for {$20.00} they say that I do, which I do not. It 's not even the money, which is {$20.00}, it 's the harassment.
|
| 11/10/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I had two memberships with The XXXX XXXX in XXXX ct. I went to the gym to cancel the memberships. They said I needed to contact ABC Financial. I called many timeS and was out on hold. I never was able to speak to someone. I then sent an email on XXXX. I canceled a gym membership with ABC Financial for XXXX XXXX. They gave me such a hard time ( I have email proof ) that I told them not to charge my card anymore. They continue to send me texts requesting payment. I contacted them again XXXX and they are again giving me a hard time and trying to continue to charge me. I sent a screen shot of my email from XXXX to not charge me and cancel the membership. They then stated they will not cancel until payment is made but I do not owe them any money. I canceled back in XXXX and requested never to be charged again. They havent charged me but they are continuing to bill me and are harassing me for payment. I have not attending the gym since COVID back in XX/XX/2012.
|
| 04/11/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I spoke/written/emailed all the companies regarding the debt with XXXXXXXX XXXX XXXX XXXX XX/XX/20 I had called XXXX XXXX XXXX and attempted many times to get this account removed and was told by an employee I would have to come inside to cancel, which I am unable to because I live in a different city.
Later that year when I called and spoke with someone from the gym they said it wasnt an issue and helped me cancel the account over the phone and sent a confirmation/cancellation letter showing a {$0.00} balance.
They ( XXXX XXXX ) said they were putting an email through to have my fees waived. As I have not been living in the city for over a year and I had the letter.
Then I received an email from XXXX, I wrote them a letter ( I completed the letter within the timeframe ) and provided the proof for cancellation and debt.
They continue to hold the debt.
I have sent letters/emails to all companies with the cancellation letter provided.
|
| 04/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Complaint against : Our mailing address is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Phone : ( XXXX ) XXXX Email : XXXX I was on month to month, new owner took over fraudulently forged a new contract, which I did not know until I demanded a copy otherwise I was sueing, When I got it on XX/XX/XXXX she renewed it till XXXX. I NEVER agreed to renew with her. I went there multiple times in person owner only comes in between 12- 5, when normal people work. She is the only one who can give me " official '' cancelation form. the girl at the desk new and said owner blocked her from printing but I could take a photo. I reached out on XX/XX/XXXX again in person because I had bought a bottle of water she kept my XXXX on file I NEVER AGREED TO and charged it again. I hand wrote one on XX/XX/XXXX Sent text emails she is trying to charge me monthly. I have not been to gym in months, and still getting payment emails and phone calls.
|
| 11/28/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
My husband cancelled our gym membership on XX/XX/XXXX .We signed up as a family on a month to month basis after a year we noticed we did not use it much, he was told he had to go in the office to cancel it and that 's what he did .On XX/XX/XXXX they tried to debit his bank account and it was returned by his bank, and then they tried coming after me for payment.On XX/XX/XXXX I was told I still had an open account, so long story short I was told I owed them {$20.00} dollars and that I needed to come down to their office and terminate my account.I did that on the same day they sent me the email.I now received another notice stating that I owe {$40.00} more dollars or they wills send my account to collections.I contacted XXXX XXXX today on XX/XX/XXXX and told them I cancelled this service back on XX/XX/XXXX and was told they have not received the information.I told them I do n't owe this money and that I have paperwork of the cancellation.
|
| 02/29/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
In XXXX I joined XXXX XXXX, under ABC Financial. I received 6 weeks free, and cancelled my membership after 2 weeks, leaving me with no charges. The membership was never cancelled, putting my account into collections. XX/XX/XXXX, the new club manager, XXXX XXXX contacted me asking if I 'd like to resolve the issue. We agreed that I could pay {$300.00} and he would take my account out of collections and remove the debt from my credit report as long as I stayed a member of the club while paying the {$300.00} in {$50.00} installments. In XX/XX/XXXX I was charged for {$12.00} more than we had agreed upon. I contacted XXXX XXXX and he put {$50.00} towards my {$300.00}. I cancelled that debit card and only paid by check from then on. I paid the remainder of the {$300.00} XX/XX/XXXX. XX/XX/XXXX, my bank account was charged for over {$1700.00}. This charge was unauthorized, and my bank account information was taken from previous checks.
|
| 03/29/2021 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX has repeatedly called & tried to " XXXX '' me into paying a debt, I never incurred to " XXXX XXXX '' Even after I sent their attorney, a letter disputing any & all " bogus '' charges, their representative continues to call threatening to sue me, even at one time trying to disguise himself as a lawyer. Calling me an " XXXX '' on this last call ( XX/XX/2021 ), I finally blocked their number which is ( XXXX ).
After reviewing their comp [ any, this is a pattern they use with many consumers. The representative of this company, disguises himself as an attorney and/or someone from a law firm TRYING to " XXXX '' me into paying, something I DO NOT OWE, threatening to sue, calling derogatory names. Something you would see on a playground or in movies as a " shakedown '' Please investigate this company, so others will not have to go through this kind of conduct. Thank you for your cooperation in this matter.
|
| 02/14/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Older American, Servicemember |
|
I had a membership at XXXX XXXX in XXXX XXXX XXXX. After an initiation fee I had a monthly payment of around {$10.00} per month. I left XXXX in XXXX and returned to my home in XXXX. I let the club know that I was leaving and I paid auto payments by credit card for XXXX and XXXX even though I was no longer in XXXX and no longer using the fitness facility as I left XXXX near the end of XXXX. The credit card I was using became lost and I canceled it. I began to get calls from XXXX financial sometime last fall wanting me to pay {$150.00}. They also refer to themselves as XXXX XXXX XXXX, XXXX.
I believe not only that I shouldn't have to pay, but that I should get a refund for the months they collected payments for after I left the state. I really don't want to try to collect {$20.00} from them, but I strongly object to paying {$150.00} for services I didn't use.
|
| 09/11/2019 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
|
|
On XX/XX/2017 I cancelled my gym membership with XXXX XXXX. Cancellation confirmation was provided in writing by XXXX and a copy was provided to ABC Financial. Attached with this complaint for your records and investigation into ABC Financial is a XXXX dated email and confirmation of cancellation letter confirming the gym membership was cancelled. Despite the fact that this cancellation was confirmed, ABC financial contacted me by telephone and harassed me with collections notices demanding payment for a cancelled and confirmed gym membership. ABC Financial called me repeatedly and did not stop calling after I advised them to stop. ABC Financial attempted to collect debts that were not owed and threatened to take actions that can not legally be taken. In addition, ABC Financial failed to send a notice summarizing debt within 5 days of my written communication.
|
| 10/11/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I am being continuously contacted by XXXX XXXX XXXX. I spoke to a company representative on XX/XX/2023 XXXX XXXX XXXX CST I told the representative to Cease and desist all calls at that time and have still been receiving calls continuously after the fact. The debt that they are trying to collect I do not owe and have reported this to the Federal Trade Commission as well as the Better Business Bureau. The company that XXXX XXXX XXXX is trying to collect for used shady business practices for an auto renewal contract to scam me. I was no longer able to use their services due to a XXXX and the company refused to refund me the money for a membership I had not used in over a year. I will be taking legal action to recover the money I am owed if necessary. I am providing this notice to XXXX XXXX XXXX to cease and desist phone calls to myself again.
|
| 02/20/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Im being threatened by this company called XXXX XXXX XXXX XXXX to pay my gym membership debt.
They havent sent me any documentation or any letter in the mail stating how much the debt is.
They have threatened me if I dont pay them {$820.00} they will report it against my credit.
When I agreed to pay {$820.00} using my credit card they called me back saying if I XXXX XXXX them {$230.00} to the information they will text me I will not be held responsible for the {$820.00}.
However they have failed to provide me with any contract or any other written documentation.
As to what I have read about this company they have is negative reviews and it has a red mark saying there are alerts for this company.
I dont know how to get this resolved and I dont want any negative remarks on my credit.
How should I proceed with this. Please advice.
|
| 09/02/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
XXXX XXXX of XXXX, IN in conjunction with ABC Financial Services their third party collection service continue to bill me for services when I properly terminated my services in writing with a 30 day notice on XXXX XXXX over the loss of my job due to COVID-19. I had to put a stop payment with my credit union to get them to stop illegally continuing to draft money from my checking account. I've contacted XXXX XXXX in writing and by phone to discontinue my membership and have spoken by phone to ABC Financial Services to ask that they discontinue sending me billing notices or I would be forced to file a complaint. So here we are as yet another billing showed up today XX/XX/2020. I'm also including proof of their reply email to my XX/XX/2020 so there is no question that they received my email to them title " Membership Cancellation ''.
|
| 05/19/2015 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
Years ago my daughter belonged to XXXX XXXX.
She incorrectly gave them my home phone #.
( she 's XXXX yrs old now XXXX She is no longer a member.. has n't been for a few years from what I understand.
She does n't owe them any money anymore XXXX again, from what I understand XXXX.
All of this is irrelevant,, she 's XXXX years old, not a child, I have my home phone, she would n't pick it up if it was ringing and she was standing next to it..
She has asked XXXX XXXX repeatedly to remove her parents home phone # from her name in their records.
Now she is n't a member and owes them no money and I recently had XXXX and they 're calling here waking me in the morning.
I think it 's a collection agency of theirs.
When I call them they could n't care less.
Would you please call them on my behalf..
Thank you, ,XXXX
|
| 09/25/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I was a member of XXXX XXXX XXXX starting back in XXXX. My contract expired in XXXX. XXXX XXXX XXXX bought the company out and the gym memberships resumed without contract month to month. I was never subjected to any fees due to the fact no contract has existed since XXXX. Another company XXXX XXXX XXXX purchased XXXX XXXX in XX/XX/XXXX. I was never contacted in regards to my membership, I was unable to go to the gym due to it being closed for renovations. Still without any contract and no contact made to see if I wanted to stay with the new company I took it into my own hands and declined. I am not receiving bills for the month of XXXX. I am not a member nore do I have a contract this is becoming harassing, I do not owe this new company any money. XXXX XXXX is trying to put be in debt.
|
| 07/25/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I signed a six-month contract at XXXX in XXXX, Massachusetts, and kept my copy of the contract, on which the manager had hand-written and initialed " 6-month contract ''. After six months, I attempted to cancel the account, and found out that the gym manager had later checked off " 12 months '' on the contract. The gym continues to send bills for increasing late fees, and debt collection notices. When I contact the gym, they say " I only work here - you have to contact our billing agency, ABC Financial. '' When I contact ABC Financial, they say " Our documents indicate that you have a 12-month contract. IF you have a dispute, you should take that up with the gym. '' At the gym, I was told that the manager who falsified my contract no longer works there, and that they ca n't do anything.
|
| 12/03/2020 |
No |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I joined XXXX XXXX XXXX on XXXX/XXXX/2020 because they had a deal, but my credit card was locked during their billing and I decided that this gym wasn't for me. I sent my request to cancel my gym membership and it was canceled on XX/XX/XXXX, however I started getting charges that did not match the agreement I signed. I reached out to the manager of the gym on XXXX/XXXX/2020 and was completely ignored and disregarded. On XXXX/XXXX/2020, I requested an itemized bill by going to the website that does the billing for XXXX XXXX XXXX. I still continued to be billed even after I asked them not to by revoking authorization to my credit card. On XXXX/XXXX/2020 I received an email marked " Final Attempt '' to make a payment but still no itemization nor an explanation of bogus charges.
|
| 06/07/2017 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Beginning XXXX XXXX, I was contacted by a credit company, XXXX in XXXX, Georgia and they stated I owed money for a membership for myself and my son at a gym in XXXX, GA. I contacted the gym in XXXX 2016 and requested my month to month membership be cancelled as I was moving out of the area. I was told that I would have to pay for one more month as they had a 30 day cancellation policy. I agreed to that and my son used the gym one more time in the last month of the membership. I am now being told that 1 year and six months later, my membership is still active but in collections and they want me to pay money today or they will report this to the credit bureaus. They also contacted my son and told him that his credit would be ruined if he did not pay this membership today.
|
| 12/15/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX is trying to illegally collect a debt that I do not owe. Please see attached. I only used their gym for 2 months of a 12 month contract, but I paid the entire 12 months. In person, in writing, by phone and in email I have repeatedly told XXXX that I will no longer do any business with them. They continue to harass me, and are trying to coerce me into going back to their gym by abusing the collection process.
Today I asked an employee of XXXX XXXX XXXX to have an attorney review this, as no attorney has been used to review this yet. She refused to do so.
There are XXXX attorney generals office consumer complaints against XXXX XXXX XXXX XXXX XXXX, and even a XXXX settlement against the company. They are still doing these illegal business practices!
|
| 10/06/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
On XX/XX/2016 my husband and I signed for a membrship with the XXXX, at that point we were living in a close by location so we were going to try that gym, after couple months we moved out of town that is XXXXmiles or more away from any club location and we asked the XXXX stuff to help us with the cancelation according to the right to cancel that is written on the contract, they redirect us to their financial company which is ABC Financial Services , Inc where we were told to send the documentation proving that we live XXXXmiles or more away in order to cancel so we did, in response they told us our membership can not be cancel because according to them we live XXXX miles away not XXXXmiles as is showing on any GPS and without any kind of proof from their side
|
| 07/02/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
To Whom it may concern, I am member of retro fitness and for almost a year i didnt use their service while they were taking from account on a monthly basis of {$22.00}. I reached out to the GYM to cancel my service they say i cant i have to reach out to ABC Financial. I reached to ABC financial to cancel my service since I am not using a service which i am paying for for more than a year. they told I cant cancel my service like I have to mail in a letter of cancellation to them and it would take up to 3 months for my service to cancel and I find that not just because you are still incurring a monthly cost while you are trying to cancel my membership.
In addition this was not stated upfront when you join the GYM as a known fact to all members Thanks XXXX
|
| 04/03/2019 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I have received ongoing calls from this company about collecting a debt to a gym membership.
Calls from XXXX XXXX : XXXX to XXXX XX/XX/19 ( Now asking me to pay over {$300.00}, I asked for verification, and not to call ) XXXX to XXXX XX/XX/19 ( call ignored ) XXXX to XXXX XX/XX/19 ( I asked for verification, and not to call ) XXXX to XXXX XX/XX/19 ( robo call ) XXXX to XXXX XX/XX/19 ( robo call ) XXXX to XXXX XX/XX/19 ( robo call ) XXXX to XXXX XX/XX/19 ( robo call ) No Caller ID to XXXX XX/XX/19 ( robo call, reached operator, I asked for verification and not to call ) There are more, but this is all my phone has recorded.
The account was closed and is fully settled, but I am just upset about the continuous calls.
|
| 07/06/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I obtained a gym membership with world gym XX/XX/2015. Shortly thereafter I decided to discontinue the membership. In addition to notifying the gym in person I mailed them correspondence regarding my cancelation on 2 separate occasions. The first time with my initial request, and the second after they 'd debited my checking account despite my request for cancelation. I also corresponded with an agent via email regarding my request for cancelation. Months later I received a debt collection notice from Seas and Associates regarding a past due balance. Prior to my request to cancel my membership I paid my balance in full. The gym continued to bill me despite me satisfying my contractual obligation to cancel this account.
|
| 09/12/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX XXXX wanted to charge me the full monthly price of XXXX to terminate my contract ending on XXXX XXXX XXXX, but with access ending on XXXX XXXX XXXX. There was no clause my in my contract I would only have 10 day access for paying the full amount of the final month. The claim was " so that I would not be billed again. '' If that was the case, they should have charged me the prorated rate. There was no clause in the contract that my access to the gym would terminate early. The debt was disputed within the legal time frame of 30 days, so it not a valid debt because it is disputed. ABC financial continued their attempts to collect and have sent it to a third-party for collections. Please see attached documents.
|
| 12/02/2020 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
Servicemember |
|
I canceled a gym membership with XXXX XXXX in XX/XX/2020.
I in writing in an email told them in that I wished to cancel my membership, and received confirmation on XX/XX/XXXX and they continue to harass me and bill me monthly and send me threatening texts and emails.
I had been overcharged in XXXX, and they continued to collect gym membership fees even during months when due to covid they were closed entirely. They continue to try to do so to this day, now stating that I am {$60.00} past due for membership fees owed for the last three months. I even told them to stop contacting me and again they keep texting and emailing me. I told them both in texts and email to stop contacting and harassing me.
|
| 08/18/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I got a letter from XXXX. They say I owe a debt on a membership from 1986. Yes, believe it or not, 1986!!!! I told them I do not have a XXXX. I have n't had a membership to a gym in years. As soon as I was dumb enough to call them from the letter, they got my phone number. They call me XXXX or XXXX times a day. I asked them what was the amount of the debt and they tell me XXXX that is current. I say ... current from 1986? These people continue to fish for more and more information. I am actually scared these people will continue to try to get info from me and try to get more info and use it against me.
ABC FinancialXXXX XXXX XXXX, AR XXXXXXXXHow can we stop them? What are my rights?
|
| 08/27/2019 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
|
|
On XX/XX/2017 I cancelled my gym membership with XXXX XXXX. Cancellation confirmation was provided in writing by XXXX and a copy was provided to ABC Financial. Despite the fact that this cancellation was confirmed, ABC financial contacted me by telephone and harassed me with collections notices demanding payment for a cancelled and confirmed gym membership.
ABC Financial called me repeatedly and did not stop calling after I advised them to stop.
ABC Financial attempted to collect debts that were not owed and threatened to take actions that can not legally be taken. In addition, ABC Financial failed to send a notice summarizing debt within 5 days of my written communication.
|
| 11/13/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I have only been a member at this gym for two months and the gym has charged a {$75.00} dollar sign on fee along with a {$25.00} membership paid the first day. I received another unexplained charge recently in the amount of {$29.00} that was charged with a biweekly amount of {$25.00}. I went to my bank to have the unexplained {$29.00} fee reversed and they are still trying to collect a debt I don't owe adding another {$9.00} plus {$19.00} service fee added, just for a gym membership. I also discovered that the {$75.00} sign on fee I paid was than reduced to just {$1.00} for customers. I have not been a member long enough for all the charges added and price discrimination.
|
| 03/31/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
Incessant calling. Sometimes 5-6 times in an immediate row. Consistent badgering voicemails and letters stating they would damage my credit by sending me to collections. It's {$50.00} bucks or so. I changed my debit card number, and they could no longer auto-charge after telling them I wanted the membership closed. I filed multiple complaints with the XXXX. Other consumers are experiencing the same thing. It has been a huge mistake working with this company. The only way that you can even get out of a contract with them is if you show a surgeon 's letter stating that you are permanently disabled to get out of it. Horrendous. They must be reported for constant harassment.
|
| 04/11/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I initially tried this gym membership for a total of about 5 days, for their online rate of {$1.00}. I was told by the owner of this establishment that if I had canceled for any reason before the due of first payment of {$54.00} that I would not be charged additionally, which I did. I canceled and despite unsubscribing I have been receiving numerous unwanted communications from these people, regarding this mystical owed amount of about {$54.00} and it soon to be reported to collections.
First of all I want these people to stop contacting me, secondly I will not be paying any additional money for a gym membership that I used for 2 hours and then canceled shortly after.
|
| 05/03/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
In XX/XX/XXXX I joined a gym named XXXX XXXX XXXX. During which time I lived at XXXX XXXX XXXX XXXX XXXX, XXXX, TN. The following year ( XXXX ) I moved to XXXX XXXX, TN. Expecting the move I cancelled my membership with XXXX XXXX XXXX ( XXXX ) and proceed to attend my local gym ( XXXX XXXX ).
Over the past 4 months I have been called multiple times throughout the day and emailed with threats of being sent to collections for a gym membership with XXXX XXXX unpaid for {$120.00}. I have never signed an agreement with XXXX XXXX and they continue to harass me. I have not been to this gym or had an account with this gym for over 6 years. Please assist, thank yo Im advance.
|
| 02/08/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I had a gym membership at XXXXXXXX XXXX at the XXXX location in XXXX XXXX, NY. Due to state mandates, they were closed from XXXX to XX/XX/2020. During that time, there was no way to cancel my membership as the only acceptable forms of cancellation, based on their agreement, were in person or certified mail via the post office. After repeated requests by me to cancel via any other form that does not violate local covid mandates, I was denied my ability to cancel my membership. I have been charged {$73.00} by them and currently have an outstanding balance from them which was sent to collections. Please help me regarding this matter.
Best Regards, XXXX XXXX XXXX
|
| 12/08/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
In XXXX XXXX XXXX signed up for health Canceled XXXX/XXXX/XXXX Company called left voicemail saying I could cancel.
Then I got a notice for a filing for a judgment in court. Company never sent a letter never mailed a notice.
They also got a default judgment as I could not be there due to a car accident.
I asked them over and over from the signing of the contract for a copy of the contract and they denied my right to a contract. I finally this year XXXX got a copy which states I can cancel anytime.
There was no notification of owing any debt. My rights to information and the right to have 30 days to dispute the debt or the validation of the debt were denied.
|
| 01/08/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I joined the Crunch Gym in XXXX Flo5rida. After 1 month I decided to leave. I spoke with several managers there and they told me I could not leave until after 90 days. I told them I was not told this orally nor signed any contract to that effect. In fact there is No written contract. Now I am receiving harassing phone calls, text messages to pay for services I do not owe any money to this gym and have received a collection letter from XXXX XXXX and " ABC Financial Services. '' I never signed any contract nor agreed to any terms of use. They are constituting fraud and are harassing me repeatedly. The last text I received from them was on XXXX/XXXX/2016.
|
| 08/22/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I have a letter from my insurance company from XX/XX/2018 which states that I am medically XXXX which prohibits me to use the gym facilities. I called on XX/XX/18 to cancel my membership and the rude managers, XXXX and XXXX said that other people use our facilities that have XXXX , so we could freeze your account if youd like. They wanted a note from a doctor that states my personal medical condition and I am not comfortable giving them that sensitive information. My insurance company works in conjunction with all of my physicians so why isnt the letter from my insurance who got the information from my physicians enough to cancel my membership?
|
| 09/20/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
My complaint is that they call in increments of every 10 minutes and leave voice messages each time. They begin promptly at 8 am and will call at least 40 to 50 times prior to 12 noon. I may get a brief break before they start the same process around XXXX to XXXX XXXX and ending promptly at XXXX XXXX. So every day including weekends I receive on average 115 to 120 calls per day from same company with a voice message left each time. I've asked them to stop. I've asked them to limit their calls to once a day. When speaking to agent, they are very aggressive in tone and language. If this does not qualify as harassment then I'm not sure what does.
|
| 01/10/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I joined XXXX XXXX once I moved to the XXXX XXXX XXXX in XXXX. I do not have a contract. I am not required to keep the account. I missed my XX/XX/XXXX payment and was blocked from entering the gym. I was going to make the payment but XXXX XXXX is charging me for the month of XXXX. I have not visited this club in over a month. I asked to pay what I owe and resume from there but I was told even though I can not access the club my account remains active and the billing continues for a facilty I can not use. These people relentless call, text and email me multiple times a day. I signed up with a promotion that exempts me from signing a contract.
|
| 03/23/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
When I walked in to the club and opened my health club membership, they told me I would only owe the initial opening amount, the first month, and there would be an annual fee per year for equipment fixing. She did it really fast on an ipad and I signed and trusted her. I recently had to quit the club and now they want another month payment and a fee of {$59.00} buyout option. They never disclosed this to me, there was never a meeting of the minds and this contract is fraud. If you read reviews on XXXX, many people are upset about this fraud, I am not the only one. I want to leave this membership without a fraudulent buyout fee.
|
| 01/09/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AR XXXX XXXX My account reference Number : XXXX This company runs the accounts for XXXX XXXX a health club that automatically deducts a membership fee every month. This is fine since I signed the contract, however, when calling to cancel and talking to a representative that took express detail to ensure she called up the correct account I now have to write a letter and wait at least 30 days after the letter is received to cancel my membership. This will ensure multiple payments are additionally charged to my credit card. This should have been handled immediately on the phone.
|
| 08/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
As of XX/XX/2023. XXXX XXXX closed all of its locations in Wisconsin. ABC Fitness manages their memberships along with several other fitness franchises. Instead of canceling the membership because the gym closed its facilities and reimbursing the monthly fee. XXXX and/or ABC Fitness transferred the membership to another fitness franchise XXXX XXXX without any authorization from the member. Now former members are seeing that XXXX XXXX is drawing membership fees from their accounts without signing up for a membership from XXXX XXXX. ABC Fitness isnt taking any responsibilty but they are the ones who are responsible.
|
| 06/06/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I sent a certified letter notifying XXXX XXXX ( XXXX location ) of my intent to cancel my membership on XXXX. It was signed as received on XXXX. I did have one month balance owed at the time, which was paid online immediately.
Since that time, they have not cancelled my membership, and continue to email me and call using an auto dial system every day. They continue to add charges they want money for.
I have spoken with ABC solutions ( their management company ) on two occasions, the latest on XXXX, and they say they don't have the ability to cancel the membership but that they'll contact the club owner.
|
| 12/08/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
In XXXX with XXXX XXXX I signed up at the XXXX location in XXXX XXXX while I was working there temporarily. I chose the monthly plan as I was not a resident. I notified them when I left over several emails and phone calls, each time I was told no one there spoke english and they couldnt help me. They did not cancel the account and a balance built up to {$340.00}. I can not cancel at another location now that I am back home and I go back to the original location. XXXX XXXX XXXX has contacted me about a debt collection and said that I need to pay immediately or they will put a mark on my credit and sue me.
|
| 06/07/2023 |
Yes |
- Debt collection
- Payday loan debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
Called my office on XX/XX/23 at XXXX. XXXX from XXXX XXXX. Told her to send me a notice in writing with details because I hadnt received anything. She said they did on XXXX. Found a text with no information other than they had my account & to contact them. I told XXXX to not call my office and she began yelling at me that I had a responsibility to pay me debts. I said that I know my legal right is to advise them to not call me at the office and who was she with again. She wouldnt tell me. I said Id be filing a complaint. She said she would put me down as a refuse to pay and theyll be coming after me.
|
| 11/24/2017 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
I have been receiving phone calls from a collection company Number ( XXXX XXXX XXXX They said they are representing a company name XXXX XXXX. I contested the debt and demanded verification. They did not provide any instead gave me another telephone number. I called the number they gave me XXXX XXXX XXXX they did not provide verification they did not identify themselves they wanted me to provide them with my personal information.
I have never done business with such company. I do not owe any money to this company and they keep calling me in a regular basis requesting payment without verification.
|
| 10/04/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
In 2017, I cancelled a gym membership with " XXXX XXXX ''. ( XXXX XXXX XXXX XXXX, XXXX, RI XXXX ) The terms of my agreement allowed me to cancel my membership if moving outside an area covered by an XXXX XXXX franchise location. Two years after cancelling my membership, I'm receiving debt collection messages from TWO different debt collection firms. I responded to the first debt collection firm and they stated they would follow up with information validating the debt. They never did. I'm now receiving debt collection mail from another firm. ( More than one year later from my cancellation date ).
|
| 10/24/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Got a call from XXXX XXXX XXXX XXXX regarding an account I had with XXXX XXXX in XXXX, MA. This call was received on the XXXX of XXXX, XXXX. The caller would not let me talk, stated his name was XXXX and he was the manager of the operations division. Stated they sent a letter out in the mail regarding my debt as well as tried to reach out several times regarding it over phone, which my records can show has not occurred. I cancelled this membership in person, as well as sent a letter in to XXXX XXXX cancelling. I should not be contacted regarding this as I have already cancelled it.
|
| 07/17/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
I can cancelled my gym membership with a company I wasnt satisfied with. So they would harass me in phone calls daily to the point I had to block the number since I was receiving 5+ call from abc finance. They were claiming I owed them money and that if I didnt pay it they would send it to collections. I never once received any bills from to pay anything and I never received a bill that it was sent to collections. Now the company wont communicate with me what is going on and I have yet to receive a paper to settle with them. Plus I cant find anything that I owe them.
|
| 07/17/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
Older American |
|
ABC Financial Services keeps calling my phone number and sending letters demanding payment of {$10.00} and {$9.00} biweekly even they were notified by me and the XXXX XXXX XXXX Downtown that Agreement # XXXX Member # XXXX was terminated on XXXX XXXX, 2017 due to XXXX non-compliance to provide items as per agreement for the XXXX Shower floor mats, and other items, and due to the abusive racial slurs made directed to me, a XXXX years old senior citizen with XXXX XXXX. XXXX have accepted the termination of this agreement, therefore, there is no longer charges of dues.
|
| 01/26/2016 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I have receive several call over the past 2 years regarding payment. I signed up a gym called XXXX of XXXX, AZ. When I signed up, I had to provided my debit card. I was n't aware, that the club only offers auto-pay as the only option, so I cancelled the service. XXXX the charged me the introduction fee of {$10.00} and the next month payment of {$20.00}, and annual rate lock fee of {$49.00} and all within 2 days. I like to be able to make my payment myself, in order to control my back account. XXXX is trying to collect a balance of {$120.00}, that I do n't owe them.
|
| 01/14/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX 4 times a day automated and human. Claims I have a debt I have never signed up for. Sent to collections agency. Told them it was fraudulent and they refuse to stop calling or remove my fraudulent debts from their system. As of now I have over XXXX voicemails in process of me deleting and have no account info to delete fraudulent accounts!!!! Its annoying and the lady on the phone says I do owe and HAVE TO PAY OR THEY WILL SEND TO COLLECTIONS!!! Very demanding and intimidating and most of all without a doubt harassing!
|
| 07/21/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I had tried multiple times through email to cancel a membership they took our {$160.00} out of my account so I called customer service and tried to get the money back they weren't able to but they canceled the membership from being charged further I just owed for a month more which I haven't paid yet. I am in the emailed the gym to try to get this issue resolved but they are trying to charge me XXXX XXXX in a one month membership because I don't have the proof from my phone call made months ago. Now my account is in collections.
|
| 04/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
ABC Financial is the payment servicer for the previously known XXXX XXXX XXXX, and XXXX XXXX XXXX in XXXX, TN.
I have communicated to both of these companies on numerous occasions that I wish to revoke my EFT authorization as is my legal right to stop the collection of payments via my credit card.
The company named in this complaint is ABC Financial. They have replied to me stating their refusal to stop the billing despite my best attempts to present their legal obligation.
Attached to the complaint is the email chain.
|
| 01/14/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
A company called ABC XXXX XXXX made two recurring charges to my XXXX Credit Card for {$20.00} on XX/XX/20 and XX/XX/20. The credit card company has determined I'm not responsible for these charges ; however, I continue to received automated calls from ABC financial, which identifies itself as their billing company. Their voicemails, received from XXXX, say there is an " extremely urgent '' problem with my billing and to contact them at XXXX. I have never had any affiliation with ABC XXXX XXXX. They continue to harass me.
|
| 09/05/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American, Servicemember |
|
I attempted to cancel my XXXX XXXX membership today XX/XX/XXXX. I went to the gym and they told me I had to call XXXX. I did so and hey would not accept my cancelation and onXX/XX/XXXX they intend to charge me {$50.00} for a yearly membership. I am a senior citizen on a fixed income and can not afford to pay this charge ... ..I then called my XXXX Credit Card and they told me they can not refuse the request for payment. I have to let them pay the {$50.00} and then dispute it ... .Something is very wrong with this system.
|
| 10/19/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Threatened to take legal action
|
|
Web |
|
|
I have been receiving calls and also a letter from Sea 's and Associates. I have never stepped foot in a XXXX fitness location anywhere. XXXX fitness advertisements states {$10.00} per month no contract. They had a XXXX cent promotion going and I decided to sign-up, a personal trainer contacted me via text message and schedule did not fit my schedule so I declined. I used a pre-paid card luckily because I never even went to the gym. However, I really need the phone calls to stop about the $ 90+ that I do not owe!!!
|
| 03/09/2023 |
No |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
In XX/XX/XXXX, subscribe monthly to Anytime fitness ( ABC Fitness Solution ). I contacted the company to cancel the subscription after four months. The company stated written cancellation is only accept. and then written cancellation was sent. The company tries to deduct monies from my account after cancellation. Anytime fitness sent an email to continue a monthly subscription. Anytime fitness sent a bill for {$750.00}. On XX/XX/XXXX, The company then sent the debt to my credit report, which is currently pending.
|
| 07/19/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
I receive a robo phone call at least 3 times a week regarding a debt on a gym membership that was a gift for me, in another state, almost a year ago. Although I did not fill out any of the paperwork, use my credit card or have anything to do with the sign up process, I still receive these calls. The past due debt has been paid in full and I have been emailed a receipt of the settled debt by the person who started the account, I am continually harassed by XXXX XXXX on the Behalf of XXXX XXXX in XXXX XXXX Texas.
|
| 01/14/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I joined retro fitness around XX/XX/2017, and after a year I decided to cancel my membership due to health issues.
I sent two certified letters to XXXX XXXX XXXX, XXXX XXXX, NJ XXXX. On XX/XX/XXXX I sent the first letter requesting for my membership to be canceled. I sent a follow up letter in XXXX because I saw that my membership was still active.
Each and everytime I called the branch I was told that my membership was no longer active.
Now I have a collection account on my credit reports for {$150.00}
|
| 07/18/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
The original creditor is workout anytime XXXX for a balance of XXXX. My final balance was as follows per an email to me on XXXX/XXXX/2016 : Contract payment {$45.00} Late/Service fees Cancellation fee Total Due to Cancel {$45.00} Cancel date XXXX/XXXX/16 The payment was to be drafted from my checking account which is active to date. I am not sure why it was not nor was I contacted regarding any issues. I had no idea this was a problem until I received a collection letter from Seas and Associates.
|
| 12/18/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I was contacted by this company, XXXX XXXX XXXX XXXX, without ever having received any documentation from them. Also, the debt they are proposing to collect on belonged to another agency and I have received no documentation of assignment of debt, validation of debt, or any contact information. They have contacted me several times and I have now, thanks to the records of the Massachusetts Division of Banks, found that this agency is in fact NOT licensed in Massachusetts for Debt Collection.
|
| 10/02/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
XXXX XXXX continues to contact me regarding a debt owed for a gym membership. I have contacted the gym and requested a call to discuss the membership. My calls have gone unreturned. XXXX XXXX robo-dials and does not make a representative available to speak with. I have tried speaking with someone to dispute the debt but have sat on hold for too long. This company calls at all times everyday. My original debt was {$7.00} but each month that it goes unresolved, they increase it by {$7.00}.
|
| 08/22/2018 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
XXXX XXXX keeps calling my cell phone for another party, no idea how they rec 'd my phone number but its not even me they are calling for. I answered one time and told them to never call again but they keep calling. they just called me at XXXX on XX/XX/18 and left a voicemail making threats that if there isn't a return phone call there will be further action. I have an outgoing voicemail with my name so you think they would realize its not the person they are calling but they don't.
|
| 05/09/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
ABC Financial charge a {$20.00} " Insufficient Funds Fee ''. I called them the same day to offer an alternate form of payment since the credit card on file was reported lost. They refused to run another card on the due date and proceeded to charge the fee anyway. This company rips people off and hides behind fine print in a gym contract. I have asked to sign a new contract that eliminates the fee and they have refused. I do not believe what they are doing is ethical or legal.
|
| 10/01/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
ABC Financial has been contacting me concerning a past due amount owed for a health club membership that to my understanding was cancelled. I informed ABC financial that I had went into the gym location and informed them that I wanted to cancel months ago. ABC Financial informed me that they will continue to bill me unless I write a letter and send it to the location asking to cancel. This could not be ethical, I did n't write a letter to sign up for the membership.
|
| 03/25/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American |
|
I have not ever heard of XXXX XXXX, XXXX - via ABC Financial - phone XXXX. I 'm blocking their calls and putting out " Do Not Call '' advisory.
I think this is a " collections '' call or a XXXX call - trying to get individuals to call back thinking something has been charged to their account.
I 'm XXXX years - but, I 'm computer savvy.
Message is from XXXX XXXX - XXXX ABC Financial - XXXX - XXXX I have not ever heard of them.
XXXX XXXX XXXXXXXXXXXX XXXX
|
| 05/06/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I immediately called to cancel my gym membership in XXXX due to the pandemic and fear of Covid exposure. I was never advised to call or submit an inquiry for cancellation. I was advised that I wouldnt be charge and that my account was inactive. I have received several calls in XXXX, XXXX stating my account is past due and to update my payment. I am now being billed 2 months of gym membership for services I didnt acquire during the pandemic.
|
| 01/04/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not disclosed as an attempt to collect
|
|
Web |
|
|
When I was relocating from XXXX to XXXX, I called XXXX XXXX to inform them I needed to cancel my gym membership. I was told to email a check stub as evidence of my new address. Well I emailed the check stub and a signed later from my supervisor confirming my new address and job. The documents were sent to XXXX @ abcfinancial, but I never got a response. I found out some time later than I was being charged still after I already left XXXX.
|
| 09/16/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
On XX/XX/23, XXXX 's XXXX ( XXXX, Maryland location ) issued a {$25.00} charge for a daily guest pass to a XXXX credit card account ending in XXXX that is not, or no longer, being used by me. My member ID from another gym was fraudulently utilized as I am not a member of this XXXX 's XXXX location. ABCFinancial will attempt to collect payment. The billing XXXX at XXXX 's XXXX is not able to resolve this due to personal inaccessibility.
|
| 05/02/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I filed a dispute stating the debt XXXX XXXX XXXX XXXX XXXX was trying to collect was not valid. I furnished them with the email requesting cancellation of the membership and conflicting amounts that were claimed to be owed within the allotted time frame via certified mail. This company reported this debt without an investigation or any communication after my dispute was sent. They did not even report it as disputed. Which is illegal.
|
| 03/15/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I sent Demand Letter to ABC Fitness Solutions for contacting me via ( autodialer or ATDS ) without my consent which violates the TCPA 47 U.S.C. 227 ( b ) ( 1 ) ( A ) ( iii ). On XX/XX/2022 the business presented a Membership Agreement that claims I consented to be contacted by phone.
But I didn't consent to receive calls from an ( autodialer or ATDS ). Autodailers are illegal without prior consent under TCPA.
|
| 12/29/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
I mailed proper notice to XXXX XXXX of my intent to cancel a membership at XXXX XXXX XXXX. I also emailed them of my intent. Despite these efforts, they have tried to deduct money from my bank account. Recently, Ive received a collection notice and a phone call about this disputed debt. This company has a terrible reputation regarding difficulties experienced by consumers trying to cancel gym memberships.
|
| 02/13/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Son paid for one month gym membership, was told credit card will not incur recurring monthly charges. Come XXXX card was billed, when we called we were told cancellation will be processed and charges stopped. Billed again in XXXX and called gym yet again to find out what going on and XXXX XXXX who processes their payments. Gym claims he submitted paperwork and XXXX XXXX won't do anything.
|
| 07/10/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX XXXX has called me after I asked them not to contact me. In addition to this, they are telling me that I owe WAY more than I actually do. I owed a gym {$1800.00}. XXXX kept contacting me, so I got in contact with the gym and they said that they had never heard of XXXX. Now they put a mark on my credit report saying that I owe over {$4000.00}. This is incorrect.
|
| 04/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
On Friday XX/XX/2023, I was called by ABC Fitness Solutions 3 times in a row between XXXX XXXX XXXX time. Not only has this company harassed me, but they violated my right. A debt collector can not call before XXXX or after XXXX. They will not let me cancel my membership for XXXX XXXXXXXX XXXX XXXX XXXX because they said I have a balance.I have not worked out at this gym.
|
| 08/25/2015 |
Yes |
- Other financial service
- Check cashing
|
|
|
Web |
Servicemember |
|
After talking to an XXXX XXXX employee and answering my question in regards to my contract, the employee stated that the contract would end and payments would cease at the end of the agreement. This was over XXXX months ago and I just realized that I 've been paying on a membership I thought had ended. No form of information was handed to me to tell me otherwise.
|
| 03/07/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I have been receiving repeated calls after repeatedly trying to remove my name and number from this debt collection agency. In violation of the Telephone Consumer Protection Act ( TCPA ) makesit illegal to solicit sales to cellular devices, via call or text message 47 U.S.C. 227 ( b ) ( 1 ) ( A ) ( iii ). This company has called me 27 times since XX/XX/2021.
|
| 03/07/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XXXX XXXX XXXX is collecting a debt, That was repeatedly trying to cancel.
Now they have XXXX collection agency, collecting a debt, with an amount different of was supposibly owed.
The e mail I sent to XXXX, cancelling the membership, address to e mail, was taking from their website, was ignored, never got an answer.regarding my cancellation attend.
|
| 11/11/2015 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
This company is posing as XXXX ' from XXXX , Utah . I cancelled a membership to XXXX of XXXX ( Texas ) several months ago well after my contract was expired.
I owe nothing to XXXX and notified them in writing and verbally that I would not be continuing my membership, that my contract is expired, and that I no longer would use or need their services.
|
| 04/25/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
ABC Fitness repeatedly called me before XXXX XXXX, leaving voicemails in an attempt to collect a debt. Their website for checking accounts doesn't work, the automated system for payments doesn't work over the phone either. ABC Fitness charged me twice in one month and hasn't responded to a dispute opened by my credit card company.
|
| 12/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/19 ABC Financial services took XXXX from a card they had no authorization to do so. They took 4 monthly payments in one day. This was for a XXXX XXXX account that had been closed on my end due to a documented XXXX. They deny taking money from my card and say it fame from the bank account they had on file which is not true
|
| 09/13/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
this company, XXXX XXXX, and their billing partner, XXXX XXXX XXXX, continually calls me to collect a gym debt for a closed account. I had to even go so far as to have my credit card block their attempts at charging me membership fees after I cancelled. They continue to call me at my place of business and it's pure harassment.
|
| 12/01/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I had a XXXX XXXX gym membership. My gym closed. I canceled my membership and it shows inactive on XXXX website. ABC Fitness Solutions continues to contact me to collect the debt. They deducted from my credit card and I had it overturned. I called them and advised it was canceled months ago but the email me every other day
|
| 08/31/2020 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
ABC financial XXXX XXXX XXXX XXXX is charging me for services I never received from XXXX XXXX. This account is 3 years old. First I was charged {$400.00} XX/XX/2018. For a membership I did not receive. Now They want to charge me {$800.00}. The gym was XXXX XXXX XXXX XXXX XXXX. XXXX, Il. XXXX. Both parties refuse to talk.
|
| 10/19/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
Requested to cancel my XXXX XXXX membership on XXXX. Informed to cancel through ABC Financial at XXXX Monday through Friday. On XXXX I contacted ABC Financial to request cancellation. XXXX is directing me back to XXXX XXXX. I want ABC Financial to stop charging my account and cancel my membership as requested.
|
| 06/15/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
XXXX gym had a membership of of which I sent certified letter stating I was relocating and would not be close to a gym. They never accepted the certified letter. A few months ago a collection agency is attempting to exhort me for {$290.00} or damage my credit. They don't even have the correct information.
|
| 03/27/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Unsolicited contact about a gym membership i don't have. It has gone on for weeks and i have blocked their number but they still contact me. I have called the number and they ask for membership details to verify my information which i do not have because i never had a membership in the first place.
|
| 03/07/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I moved and no longer used their club at XXXX and I have not attended for over 2 years. I had been a member for years. I no longer had a contract with them. The parent financial company ABC financial services stated I do not have a dent with them. The health club says I owe them {$270.00}.
|
| 10/18/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
This company is contacting both my work number and my personal number at minimum 3 times per day each. Often utilizing multiple numbers and attempting to mask caller id on some attempts. This is extremely excessive considering this would constitute at least 36 contacts per 7 day period.
|
| 05/17/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
ABC Financial Services Inc. comm itted credit card fraud by charging my credit card for services not authorized by me. This company uses unethical collection practices and abuses customers by charging small amounts over time that typically go unnoticed. This company should be shut down.
|
| 10/19/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Please see attached documentations for this ongoing dispute of over 3 months with XXXX XXXX, and Their Financial Representative XXXX XXXX. Their adverse actions have disrupted my membership, and could potentially prohibit my future use of the facilities, or face heafty increased fees.
|
| 10/27/2023 |
Yes |
- Debt collection
- Payday loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Rev Now is a debt collector for XXXX XXXX. I have documentation that they called me over 100 times within a month. In addition, they place three calls within an hour from different representatives. We have partnered with XXXX XXXX to help us through our financial hardship and relief.
|
| 07/07/2015 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American |
|
For over 2 years now, get recorded calls from XXXX that just says 'hello ' & then disconnects. Do n't know from whom or why.
I do n't have any debt, including mortgage or car payments. I pay all my bills on time. Do n't know what this is about. Please help to stop these calls.
|
| 08/30/2023 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
RevNow. XXXX calls in XXXX minutes several times a week. Block the number and they call from a new one. Its for my wifes ex husband and they keep calling. They hung up when I gave them this information. Today they said it would take days to remove my number and hung up.
|
| 03/01/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Keep calling me repeatedly when I 'm at at and around XXXX. They said there is a problem with my account and they are represented some fitness company and there membership. I do n't have any memberships to any where.
|
| 09/08/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
Servicemember |
|
Calling at XXXX in the morning. My health clubs address is in Arizona. My billing address is in Arizona. Any reasonable person would conclude that I live in arizona, and thus in Arizona Standard Timezone.
|
| 01/12/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
XXXX XXXX repeatedly robocalls my cell phone, which was never registered with them, about an account that is not mine, of which they originally hassled my minor daughter about ( and probably still are ).
|
| 10/27/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I 've tried to cancel the membership based on a bad experience and I 'm not allowed to cancel it, I 've been to the establishment only once and they will not let me cancel and I fear for my credit report
|
| 09/12/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Company calls multiple times a week, I owe them a debt. I do not have an active account and I have asked them to stop calling. I do not owe them money.
Contacted me XX/XX/18, XX/XX/18, and XX/XX/18
|
| 05/18/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
This skip tracing company and collector kept calling me and other family members trying to collect a debt I do not owe. I have 6 calls on recording and bills ( see attached )
|
| 05/20/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
They called using a automated communication phone it did n't have my name or who they were calling for they have called for the last month. And their is no to speak to
|
| 03/06/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Some fitness company is calling claiming there is a problem with my account. I do n't have a membership. They call during my work hours non stop.
|
| 02/04/2017 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Servicemember |
|
I changed phone numbers and apparently someone else who previously had this number must have been a member of the XXXX ABC Financial finances.
|
| 06/13/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
XXXX XXXX claiming I owe a past due amount from 2010 for a XXXX XXXX sports club I never enrolled or attended. XXXX XXXX is now owned by XXXX.
|
| 10/11/2019 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
They have been contacting my son who is a minor to collect the debt. He has told them that they need to speak to me, but they still call him.
|
| 02/10/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
This collection agency is harassing me for a regular payment to XXXX which was paid BEFORE THE DUE DATE, and I have the cancelled check.
|
| 10/31/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Illegitimate company tried to say i owed them money. They are harassing me and threatening to damage my credit if I do not pay up.
|
| 10/10/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
This creditor ABC Financial Services , Inc., are charging late and service fees and did not disclose the same on the contract.
|
| 11/18/2016 |
No |
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
COLLECTOR CALLED FAMILY MEMBERS AND OTHERS INN VIOLATION OF T.C.P.A. ( 3 DOCUMENTED CALLS ).
|
| 01/26/2022 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
The company called me at XXXX XXXX on XX/XX/22. This is well after hours.
|
| 12/07/2015 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
COLLECTOR KEPT CALLING MY PHONE NUMBERS IN VIOLATION OF TCPA.
|
| 07/25/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Unwanted NATIONAL CALLS from unknown Company.
|
| 01/23/2024 |
Yes |
- Debt collection
- Medical debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
|
| 01/20/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
|
| 01/19/2024 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 01/18/2024 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 12/26/2023 |
Yes |
- Credit card
- Store credit card
|
- Closing your account
- Can't close your account
|
|
Web |
Servicemember |
|
|
| 12/05/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 11/24/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/14/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 10/18/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
|
| 10/09/2023 |
Yes |
- Debt collection
- Payday loan debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
|
| 10/02/2023 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 09/20/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
|
| 09/08/2023 |
Yes |
- Debt collection
- Payday loan debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
|
| 08/18/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 06/20/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 06/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American |
|
|
| 05/25/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/20/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 02/06/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
Servicemember |
|
|
| 12/14/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 10/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 03/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/17/2022 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
|
|
|
| 01/11/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 11/05/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 09/23/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 09/17/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 05/03/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 04/14/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Phone |
|
|
|
| 01/15/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
|
| 12/22/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Referral |
|
|
|
| 12/03/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/11/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 11/03/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/17/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/04/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Phone |
|
|
|
| 04/02/2020 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 11/14/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 11/12/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 10/23/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 10/22/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
|
| 09/03/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 07/12/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
|
| 06/30/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 06/28/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
|
| 06/10/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 03/22/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Phone |
|
|
|
| 03/20/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 03/18/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 03/14/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 03/10/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
|
| 02/07/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/23/2018 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 12/07/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Phone |
|
|
|
| 12/07/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Phone |
|
|
|
| 09/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/27/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
|
| 09/14/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Phone |
|
|
|
| 07/31/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 05/23/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 05/22/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Referral |
|
|
|
| 03/09/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Referral |
|
|
|
| 02/27/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
|
| 02/22/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Postal mail |
|
|
|
| 12/01/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 11/16/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Struggling to pay your loan
|
|
Postal mail |
|
|
|
| 10/24/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Postal mail |
|
|
|
| 10/03/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 09/20/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Referral |
|
|
|
| 09/01/2017 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 06/21/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
|
| 06/09/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 05/18/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 02/17/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Phone |
|
|
|
| 01/31/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
Servicemember |
|
|
| 01/17/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Postal mail |
|
|
|
| 10/24/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
|
| 10/13/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American, Servicemember |
|
|
| 09/27/2016 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 09/26/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Postal mail |
Servicemember |
|
|
| 08/16/2016 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Phone |
|
|
|
| 08/02/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Impersonated an attorney or official
|
|
Web |
|
|
|
| 07/20/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 07/10/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt resulted from identity theft
|
|
Web |
|
|
|
| 07/02/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Threatened to take legal action
|
|
Web |
|
|
|
| 06/24/2016 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 04/17/2016 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 04/06/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 03/21/2016 |
No |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American |
|
|
| 03/18/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Used obscene/profane/abusive language
|
|
Web |
|
|
|
| 02/17/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Servicemember |
|
|
| 01/25/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American |
|
|
| 01/19/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 01/06/2016 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Referral |
|
|
|
| 12/18/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
Older American |
|
|
| 11/23/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Fax |
|
|
|
| 10/29/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Called after sent written cease of comm
|
|
Web |
|
|
|
| 09/15/2015 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Phone |
Servicemember |
|
|
| 07/28/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 07/23/2015 |
Yes |
|
|
|
Web |
|
|
|
| 07/17/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Threatened to take legal action
|
|
Web |
|
|
|
| 06/26/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
|
| 06/01/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Phone |
|
|
|
| 05/19/2015 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Used obscene/profane/abusive language
|
|
Phone |
|
|
|
| 04/20/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 04/08/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Indicated committed crime not paying
|
|
Web |
|
|
|
| 03/16/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Used obscene/profane/abusive language
|
|
Web |
|
|
|
| 03/11/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 03/07/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Called after sent written cease of comm
|
|
Web |
|
|
|
| 03/07/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Called after sent written cease of comm
|
|
Web |
|
|
|
| 02/27/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not disclosed as an attempt to collect
|
|
Web |
|
|
|
| 02/19/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 02/17/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 02/11/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 02/02/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 01/21/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 01/07/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/04/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Taking/threatening an illegal action
- Sued where didn't live/sign for debt
|
|
Web |
|
|
|
| 12/29/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 12/07/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
|
| 11/24/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Called after sent written cease of comm
|
|
Web |
|
|
|
| 11/16/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 11/03/2014 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Contacted employer after asked not to
|
|
Web |
|
|
|
| 09/30/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 09/17/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 08/30/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
|
| 08/20/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Called after sent written cease of comm
|
|
Web |
|
|
|
| 07/23/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 07/15/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 07/09/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
Servicemember |
|
|
| 06/16/2014 |
Yes |
|
|
|
Referral |
|
|
|
| 05/20/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 05/18/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
|
| 04/24/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 04/10/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/09/2014 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
|
|
|
| 03/28/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 03/24/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
|
| 03/21/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 03/18/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 03/17/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 03/15/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 03/07/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 03/06/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Called after sent written cease of comm
|
|
Web |
Servicemember |
|
|
| 03/04/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 02/07/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Contacted employer after asked not to
|
|
Web |
|
|
|
| 01/30/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Called after sent written cease of comm
|
|
Web |
|
|
|
| 01/29/2014 |
Yes |
|
|
|
Web |
Older American |
|
|
| 01/21/2014 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 01/14/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/07/2014 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Phone |
|
|
|
| 12/29/2013 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 12/23/2013 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 12/23/2013 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 12/10/2013 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Phone |
|
|
|
| 11/28/2013 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
|
| 11/09/2013 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 11/06/2013 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 11/04/2013 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
|
| 10/28/2013 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Contacted me instead of my attorney
|
|
Web |
|
|
|