JAMES B. NUTTER & COMPANY CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
07/01/2016	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	NY 11704	Web	Older American
What happened is my XXXX mother wanted to get her roof done. The house was paid for and was value at {$500000.00}. A flyer was put in the mail box from a contracting company ( XXXX ) and my mother called them. My mother entered into a contract with XXXX them to do her roof. Once the roof was done this is when the games began. The contractor told my mother that she did n't have to pay for the roof. He told her that President Obama started a program that senior citizens can get this work done and not have to pay for it, He said in fact they can also get paid if they enter this program. My mother was very bright but her eye sight was all but gone and her hearing was very bad. In fact the ear doctor want her to use a hearing aid but she just would not except that. The contractor told her he would get her the papers. My mother not able to see what the papers said call my sister to help her. My sister came down and these man told them that if she went into this program that she could not only get her roof paid for that they could do the hold house and she would not have to paid a dime. They told them that the program was called a reverse mortgage and that how it worked is that money would taken from the house and that it will not have to be paid back. He told them that when my mother passes that the reverse mortgage will then go to my mothers next child that was XXXX or over and lived in the house. He looked my sister in her eye and told her that when my mother passed that the reverse mortgage will then come to my sister and since she at that time was XXXX that she could live in the house until she passed and she also did not have to pay anything. He told them that my other sister who was XXXX and my brother who was XXXX who was all living in the house would be able to live out there lives in the house without paying anything under this program. My mother at that age was taking care of my XXXX XXXX XXXX sister because she was in bad health. She was in and out of the hospital. She had XXXX. My brother had suffer XXXX and my mother was also taking care of him. When this man told her about this program that would guarantee her children would have a place to stay after she passed. All they would have to do was pay the taxes and the homeowner insurance she thought it was heaven sent. My mother believed them and enter into contract with them. The next thing you no is the contractor is redueing the kitchen the basement the front step the sizings of the house. The thing is that none of this work needed to be done and most of it was not done right. You can send a inspector and see for yourself. They charge my mother over {$300000.00} for this work. Every cent was taken out of the house. My mother passed XXXX XXXX, 2011. The XXXX companies that was involve in this from the start XXXX bank and J.B.Nutter have been trying to put us out the house ever since. XXXX XXXX who own the mortgage have foreclosed. XXXX who was suppose to council my mother called her on the phone and my mother could not hear them. A My nephew just stop in and he took the phone to tell her what they was saying. He said that he did not understand what he was repeating. I have been told that when my mother could not hear on the phone that XXXX should have stop the counseling and counseled her in person. My mother and my sister was believing what these people told them and that why my mother took the reverse mortgage. What i am trying to do is to get them to honor what they told my sister and my mother. Let my sister and brother who was XXXX was in the house when this all happened live out the rest of there live in the house. My sister in now XXXX and my brother is XXXX and XXXX of them is in poor health. I left my job XXXX to come back XXXX to take care of my mother because I realize that she could no longer continue.
07/15/2015	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	NC 28262	Web
I have a FHA residential mortgage for my primary residence. The mortgage loan originatorwas not licensed as a loan originator in North Carolina. The residential mortgage lenderXXXX XXXX XXXX & XXXX signed a multi-state enforcement agreement with XXXX Commissioner of Bank on XX/XX/XXXX. My FHA loan was originated on or aboutXXXX XXXX, XXXX. I have filed a Complaint with the XXXX Commissioner of Banksregarding XXXX XXXX XXXX XXXX XXXX continued pattern of noncompliance violatingstatutory and regulatory laws. ( N.C. General Statutes, XXXX. Mtg. Licensing Req., HUD regualtions and CFPB regulations. Pursuant to FHA HAMP programs procedures, I request that my mortgage loan account be Escalated accordance to HAMP procedureduring the loss mitigation process. On or about XX/XX/XXXX, I submitted a appeal forEscalated Case review. On XX/XX/XXXX, I faxed a complaint to HUD XXXX about XXXX XXXX XXXX XXXX XXXX failure to Escalate my appeal according toEscalation procedures. On XX/XX/XXXX, I received a letter dated XX/XX/XXXX thatmy file was closed, On XX/XX/XXXX, I submitted a Complaint to North Carolina BankingCommission regarding XXXX XXXX XXXX & XXXX. On XXXX XXXX, I responded to XXXX XXXX. XXXX letter dated XX/XX/XXXX. Additionally, I have made Qualified Written Request under RESPA and have yet to receive the name and address of the investor /guarantor and Pool ID and other relevant contact information about the owner of my loan this QWRwas submitted via email on XX/XX/XXXX. On XXXX XXXX, XXXX, XXXX XXXX XXXX & XXXXacknowledged receipt of my QWR. On or about XX/XX/XXXX, XXXX XXXX XXXX initiatedforeclosure process during my request to have my appeal Escalated for Case resolution. XXXX
05/04/2022	Yes	Mortgage FHA mortgage	Struggling to pay mortgage	KS 66106	Web
I have tried twice since XX/XX/XXXX to refinance my loan. The first time they indicated I need to be at my job 2 years before I can apply for refinance. In XX/XX/XXXX I had completed two years of employment. I was out of work for 4 weeks from mid XX/XX/XXXX to XX/XX/XXXX. First 2 weeks I was out due to XXXX with no short term XXXX offered with my employer. The last 2 weeks I was out due to XXXX. I totalled my car in XX/XX/XXXX, rolling the car in an ice storm. I suffered back injuries and minor cuts and bruises. I missed alot of work due to my back injury. My refinance was denied. I have completely drained my 401k, currently had a {$200.00} balance. I explained all of this to my mortgage company. Not once was I offered forbearance. I was in tears by the end of the call. As I am single and can not get help from anyone. I was fully vaccinated for XXXX in XXXX. I contracted XXXX a second time in XX/XX/XXXX. These last two months have been even more difficult as I am without a car, due to mechanical failure. I owe the IRS over $ XXXX and am trying to file bankruptcy. But I don't have the extra money for any of this. A personal tragedy, my granddaughter was stillborn two weeks ago. If my mortgage company would have offered a forbearance I would have been able to put some money back. I specifically asked if there were any programs available that could help me... I was not offered any of the available programs at the time. And of course at the beginning of the year my mortgage payment increased.
03/18/2022	Yes	Mortgage FHA mortgage	Struggling to pay mortgage	NJ 07108	Web
Currently on XXXX XXXX. This company has failed to : 1. Assess for loss mitigation after 4 months as required by HUD0 regulations. 2. Given erroneous and false information about loss mitigation that it claims I do not qualify for. I requested documentation- it failed to provide. 3. Refuses to correct my mortgage statement address despite repeated requests to change my address on the statement that is incorrect. 4. Refuses to provide loan reinstatement amount needed to bring loan current 5. Routinely provides inaccurate bank statements reflecting incorrect loan balances 6. Failed to give proper credits for money paid. Repeatedly attempts to steal money 7. After identification of accounting errors, continues to credit for incorrect amounts 8. Refuses to provide updated loan information requested by borrower 9. Refuses to specifically breakdown charges assessed for legal fees, late fees 10. Payoff information was requested last week, said it would take 30 days to provide payoff-information on the loan. 11. Fails to change mortgage statement address to give appearance that I do not live at my home. It has known since the inception of the loan my home is owner occupied and is my primary residence. 11. Bulk of its customers are XXXX XXXX its repeated abuses are outrageous and systemic. Denial of relief programs available to qualified customers is unacceptable. It exploits and cheats XXXX customers repeatedly without consequences nor repercussions.
05/04/2016	Yes	Debt collection Mortgage	Cont'd attempts collect debt not owed Debt is not mine	HI 96707	Web
I am the authorized representative for XXXX XXXX. XXXX XXXX is the consumer who they say owes the alleged debt. XXXX XXXX, XXXX first communication was an introduction of who she was, her appointment, threat that she would be taking my mother 's property to sell, threat that if I do not agree with holding open house she would seek permission from a court to sell my property, threaten if I do not agree with her demands the house would be sold at a lesser price because of my non compliance and last she urged me to call her if I did n't want those things to happen. On or about XX/XX/XXXXI did call her to ask her what she was doing, she said another debt collector had all the right to foreclose on the property. I told her I did not agree with her open house. She threaten me again and said I will get a court order to sell your house without open house. I told her she had no right. XX/XX/XXXXI sent dispute letter, irs, and copy of rescission no response. Second communication from debt collector, court order allowing sell of property without open house. XXXX XXXX, XXXX sent cease and desist letter. XXXX XXXX, XXXX Third communication from debt collector, commissioner 's fact sheet. XXXX XXXX, XXXX and XXXX XXXX XXXX. Foreclosure notices with private information advertised in the media.
06/09/2016	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	AR 72956	Web	Older American
my mother in law got an reverse mortgage in XXXX XXXX for loan was for XXXX which is alot more than the property is worth. well she was in her XXXX when she got this. she is now XXXX.she now needs her son and my help with her finances. XXXX XXXX claims they have sent her XXXX thats on paper that they send her each month.my husband, her son tried to get an 3rd party but XXXX turned him down. they gave no reason. we have power of atty, what we want to know is when did they send this money, how much each time and where were these checks cashed. also she was paying XXXX a month for house insurance. we are completely shocked at that.that house isnt worth XXXX,. we were going to sell it, but nutter is giving us trouble. they want XXXX for an appraisal on the house.the realtor had a buyer. what we want is 3rd party and an itemized statement of when where and who cashed them. mom doesnt have any money at all in her account. there is no way she could have spent that much. the realtor can only find XXXX he cant find about XXXX of the loan. he suggested we get an lawyer. i hope you can help her. she work all her life for that house and now she has no money to take care of her. she should have more than enough for the rest of her life.thank you
03/01/2018	Yes	Mortgage FHA mortgage	Trouble during payment process	TX 76140	Web
On XX/XX/XXXX I paid my XXXX 's mortgage payment at XXXX XXXX. I called the company to let them know that the payment was made as well. On the company 's website there's a statement " If you pay after XXXX XXXX. CST it will be considered late. '' However, the receipt they send seconds after submitting payment states it will be applied on the effective day or shortly after. The statement shows effective day as the XX/XX/XXXX. I believe James B. Nutter receipt showing effective date of the XX/XX/XXXX means that my payment should take effect for the month of XXXX. When I called on today, XX/XX/XXXX there was nan named XXXX ( who was rude ) that advised that it will go on my credit. I told him that I have paid after XXXX in the in XXXX and it did not. He then told me well if you made it a couples I can't help that, it's going on your credit today. This is an unfair practice by this company and they are choosing when they are wanting to place things on consumers credit reports. Also, the receipt does not have the statement of paying after XXXX. on it. I'm really needing help because the employees at this company are diffult to deal with and really rude. I'm attaching two payments where I paid after XXXX and have a couple of more.
08/18/2016	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	NJ 07112	Web
At the beginning of obtaining this reverse mortgage my understanding was I was to pay the taxes of the property which I agreed to do. At the time, my property taxes were already behind and the default amount was not cleared or paid up current by the reverse mortgage company. What happen my default amount became an issue, because a clause of the reverse mortgage agreement states property taxes must be kept current which I was not advised nor aware of before I sign the contract, otherwise I would not have sign it. Thus, the reverse mortgage company contacted the tax office and paid up the default amount fully on the property and provided me with a monthly repayment plan to repay them as well as the ongoing current amount, leaving me with XXXX tax payments obligations to handle, which became overwhelming to handle, considering the others house up keep that also must be kept up as well. I carried it for as long as I could until it became impossible to keep it up. So this is were we are now. The reverse mortgage company has file to foreclosure on the property
05/07/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	OH 454XX	Web	Servicemember
James B Nutter reported a missed payment on my account for XXXX 2020. I disputed this missed payment because of military orders prevented me from sending payment in on time. I disputed the missed payment information and never heard from the bank until I sent an email to them asking what happened with dispute. The representative told me to send the military orders in via email and they will work on it next month. I did that, but then was told via email that the missed payment will stay and was given a link to a XXXX XXXX handbook that does not say anything. I asked what page or paragraph I should be referring to and no answer. They are treating me very badly. I know they broke the rule by not appyling within 30 days which I have email proof of. I will attach email showing that letter was sent to a random address and never picked up. I can submit military orders, but would do so in a more secure way. I will be going to XXXX/News Outlets as well unless CFPB can help me.
01/11/2022	Yes	Mortgage FHA mortgage	Struggling to pay mortgage	PA 17257	Web	Older American
After speaking with a CFPB agent yesterday, XX/XX/2022, I asked the question ; Should I have been offered a formal written Forbearance Agreement in order to negotiate my delinquent mortgage payments instead of a general mutual acknowledgment of intent to sell the property on my own terms? The conversation I had with XXXX XXXX XXXX in the loss mitigation Dept @ JB Nutter makes no mention of Forbearance, only relates to a Short Sale that is described in the attached paragraphs. This conversation took place approx 6 months prior to to the litigation filing. The CFPB agents answer to me was YES, that should justify the filing of this complaint to the CFPB pertaining to this issue. Extensions of time to file for pre trail hearing has delayed the litigation process for one year. I am not clear on exactly why these extensions of time were requested. It occurs to me that this delay is not related to any of my conversations with the bank, or my personal situation.
06/22/2015	Yes	Mortgage Reverse mortgage	Settlement process and costs	LA 70506	Web
A notery came to my home and lied straight through the hold thing. She assured me I could stay in home until time of my death. I was only XXXX then. We never did have couceling or I would never have signed off on the loan. And even Hud just passed the law that would allow me to stay in my home, XXXX XXXX XXXX HAS IT UP FOR AUCTION ON XXXX at XXXX .I called when I turned XXXX and XXXX XXXX XXXX XXXX me it would cost me XXXX to get on loan that if I waited until I was XXXX it would be cheaper, That was a lie. He wants me to come up with XXXX.I lost my husband on XX/XX/XXXX. I am now XXXX and no money, no home. So my advise to the old folks out there. beware. Do not listen to the lies they are telling people.We took the mortage in XX/XX/XXXX and he never did record it until Legale Aid who I thought was on my side but not so called him and and told him to go register the loan at the court house. which he did after all these years. XXXX XXXX, XXXX. XXXX
07/20/2016	Yes	Debt collection Mortgage	Disclosure verification of debt Not given enough info to verify debt	HI 96707	Web	Servicemember
Debt collector falsely represent that they are attorneys and continues to harass and take illegal actions to force payment of an alleged debt. Debt collector is a replacement of a previous debt collector who withdrew from an illegal court action, after being demanded to validate the alleged debt in which they could not. Present debt collector has not validated or verified the debt. I have repeatedly demanded validation and verification to no avail.. Debt collector has been demanded to cease and desist but continues to use private information, nonjudicial action to dispossess consumer of personal property, communicate harassing letters threatening to evict and take property, and mail communication with envelopes printed with law firms return address. Debt collectors has been demanded and noticed of a lawsuit to compensate consumer for violation of FDCPA, till today I have not receive a response or any communication in regards to matter.
08/19/2016	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	FL 33024	Web	Older American
I have been trying for the past five to submit a request for assistant for my client who has a reversed mortgage with James B. Nutter & Company. I submitted all of the information requested by the Mortgage company including an authorization to release client information from my office. I was told that they would not use my Authorization, I have to use their own authorization. They forwarded to my their authorization and I completed. Thereafter, I was told that was the wrong authorization, to resend them a letter with my company letterhead that I represented the client along with the original authorization that I sent them the first time. Again, It has been over four months I am yet to be approved by James B. Nutter to get information on behalf of the client. At the present, the property is pending foreclosure. My clients do no want to lose their house. I need your held in assisting myself and my client.
08/10/2016	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	HI 96707	Web	Older American
I have rescinded this mortgage notified lender and loan servicer by way of mail, 20 days has past since rescission of loan but no response only continue collection activities to harass and oppress. Loan servicer and debt collector Jame B. Nutter continues to collect this debt and ignore my rescission and demands for validation and verification of an alleged debt that they are attempting to collect. XXXX XXXX Mortgage XXXX XXXX is no longer in business and is barred from engaging in any activity concerning financial products or services to consumers because of fraudulent activities. Debt collector James B. Nutter has violated the Fair Debt Collection Practice Act not just once but several times specifically 15 USC 1692g ( a ). Debt Collector James B. Nutter has used and shared private documents publicly without any prior consent or authorization.
03/01/2017	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	AZ 85213	Web
My parents got reverse mortgage XX/XX/XXXX father died XX/XX/XXXX I moved bk in home with mom XXXX later she died in home when I left state after my son died. Soposidly mom told me rev morg was takin care Ov? My heath problems with unable to work.son moved in with me he heath problems ambulance was here time for him he was unresponsive 3ov those times have no place go no money do n't no what do this is myfamiley home goin to up for forcscloser XX/XX/XXXX help
12/22/2016	Yes	Debt collection Mortgage	Taking/threatening an illegal action Seized/Attempted to seize property	HI 96707	Web	Servicemember
Lawyer for James B. Nutter has contacted me using United States mail with an order to eject me from my property. Real estate agents representing James B. Nutter has contacted my neighbors and has specifically told my neighbors that James B. Nutter owns my home because of non payment of a debt. XXXX XXXX XXXX has been sent to my home to clean my property by order of James B. Nutter. James B. Nutter is attempting to seize my property illegally.
02/27/2016	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	CO 80015	Web	Older American
We paid for homeowners insurance for my mom n laws home At XXXX XXXX XXXX, as I was notified that she did not have insurance on the property by XXXX XXXX. Our Insurance agent handling the insurance for the property faxed over the evidence of the insurance declaration, in which XXXX XXXX received and confirmed, yet they force placed insurance on her property, in which we were double billed.
11/18/2017	Yes	Mortgage FHA mortgage	Struggling to pay mortgage	ID 83201	Web	Older American, Servicemember
I have paid XX/XX/XXXX 's mortgage but have been unable to pay for XX/XX/XXXX and XX/XX/XXXX does n't look good either. The problem is my credit union ( XXXX ) they charge me {$25.00} each time I am overdrawn which averages about {$250.00} to {$500.00} per month and that is the reason I have been unable to afford the mortgage,
10/21/2015	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	TX 75013	Web
This homeowner has had some issues with XXXX XXXX XXXX in reference to some home repairs that were to be done according to the homeowner the bank contracted their own contractor and paid them I have receipts. The homeowner is a XXXX and is devastated. Please help us to help the homeowner retain his home.
02/19/2016	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	PA 180XX	Web
James B. Nutter bank is not working with me and I put in a complaint with FHA and not hearing back from them either.
12/16/2019	Yes	Mortgage FHA mortgage	Incorrect information on your report Information belongs to someone else	PA 19142	Web
Someone with a similar name has a mortgage on my credit report. I am trying to have it removed.
01/22/2024	Yes	Mortgage Reverse mortgage	Trouble during payment process Trying to communicate with the company to fix an issue while managing or servicing your loan	NV 89106	Phone	Older American

10/23/2023	Yes	Mortgage Reverse mortgage	Closing on a mortgage Fees or costs after closing	FL 33142	Web	Older American

07/12/2023	Yes	Mortgage Reverse mortgage	Trouble during payment process	AZ 85710	Web	Older American, Servicemember

03/25/2023	Yes	Mortgage FHA mortgage	Applying for a mortgage or refinancing an existing mortgage	KS 66215	Web

01/24/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NC 27704	Web

01/23/2023	Yes	Mortgage FHA mortgage	Trouble during payment process	GA 30906	Phone	Servicemember

12/13/2022	No	Mortgage FHA mortgage	Trouble during payment process	IL 60007	Phone	Older American

12/07/2022	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	MO 64138	Referral

07/22/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	GA 30321	Phone	Older American, Servicemember

10/18/2021	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	TX 76036	Web

09/06/2021	Yes	Mortgage Conventional home mortgage	Incorrect information on your report Account information incorrect	TX 78610	Web

12/03/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MI 49508	Web	Servicemember

02/25/2020	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	OH 43560	Web

02/12/2020	Yes	Mortgage FHA mortgage	Trouble during payment process	MO 64154	Web

05/29/2019	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	MO 64114	Phone	Older American

05/28/2019	Yes	Mortgage VA mortgage	Applying for a mortgage or refinancing an existing mortgage	KS 66441	Web	Servicemember

02/21/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	MN 55066	Phone

11/07/2018	Yes	Mortgage Reverse mortgage	Struggling to pay mortgage	FL 32347	Referral	Servicemember

09/04/2018	Yes	Mortgage Reverse mortgage	Trouble during payment process	IL 62002	Web

06/11/2018	Yes	Mortgage Other type of mortgage	Closing on a mortgage	MO 64118	Web

04/06/2018	Yes	Mortgage Reverse mortgage	Closing on a mortgage	LA 71220	Referral

03/27/2018	Yes	Mortgage Reverse mortgage	Closing on a mortgage	CA 90806	Web

03/06/2018	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	FL 33155	Web

02/20/2018	Yes	Mortgage Reverse mortgage	Trouble during payment process	WA 98499	Postal mail

01/07/2018	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	CA 92082	Web	Servicemember

12/14/2017	Yes	Mortgage Reverse mortgage	Closing on a mortgage	FL 33155	Web

10/25/2017	Yes	Mortgage Other type of mortgage	Trouble during payment process	FL 33157	Referral

08/07/2017	Yes	Mortgage Reverse mortgage	Trouble during payment process	NJ 07718	Referral

07/18/2017	Yes	Mortgage Reverse mortgage	Trouble during payment process	FL 33134	Web

06/19/2017	Yes	Mortgage Reverse mortgage	Struggling to pay mortgage	NY 12589	Referral

05/31/2017	Yes	Mortgage Reverse mortgage	Applying for a mortgage or refinancing an existing mortgage	FL 33708	Referral

05/12/2017	Yes	Mortgage Reverse mortgage	Struggling to pay mortgage	MI 48912	Web	Older American

04/02/2017	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	FL 32202	Web	Older American

03/31/2017	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	MS XXXXX	Web

02/27/2017	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	GA 30034	Web

02/27/2017	Yes	Mortgage Other mortgage	Other	NY 10974	Postal mail

01/17/2017	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	VA 23321	Fax	Older American

01/12/2017	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	WV 26301	Phone	Older American, Servicemember

10/28/2016	Yes	Mortgage Reverse mortgage	Settlement process and costs	OH 44039	Web

09/08/2016	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	NC 27519	Postal mail

07/11/2016	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	OR 97034	Referral	Older American

07/07/2016	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	FL 33573	Fax

06/29/2016	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure		Fax

06/08/2016	Yes	Mortgage Reverse mortgage	Other	IL 60104	Postal mail

05/13/2016	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	IL 62223	Web

05/05/2016	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	FL 34287	Phone	Servicemember

03/16/2016	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	FL 33319	Postal mail	Older American

01/05/2016	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	PA 19083	Web

12/30/2015	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	TX 75032	Web

11/21/2015	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	CA 92879	Referral	Servicemember

10/15/2015	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	AZ 85745	Web

10/14/2015	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	VA 22315	Referral

10/05/2015	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	MO 64056	Web

09/03/2015	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	CA 90043	Postal mail

09/03/2015	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	TX 77023	Phone

07/02/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	HI 96707	Postal mail

06/11/2015	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	FL 33404	Fax

06/04/2015	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	FL 33023	Phone	Older American

05/13/2015	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	TN 37011	Referral

05/01/2015	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	VA 23321	Postal mail	Older American, Servicemember

01/24/2015	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	GA 30364	Web

11/29/2014	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	NC 27410	Web

11/05/2014	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	AZ 85746	Referral	Older American, Servicemember

10/16/2014	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	TX 76058	Web

09/29/2014	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	NV 89134	Web	Older American

09/15/2014	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	MO 63134	Web

08/23/2014	Yes	Mortgage Reverse mortgage	Settlement process and costs	VA 22315	Web	Older American

08/22/2014	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	MA 02136	Phone	Older American

08/04/2014	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	TX 75067	Web

06/24/2014	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	CA 90220	Referral

06/19/2014	Yes	Mortgage Reverse mortgage	Settlement process and costs	FL 34233	Web

05/20/2014	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	CA 93612	Referral	Older American

05/04/2014	Yes	Mortgage FHA mortgage	Loan servicing, payments, escrow account	FL 34233	Web	Servicemember

04/01/2014	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	MA 20721	Referral

03/19/2014	Yes	Mortgage Home equity loan or line of credit	Loan modification,collection,foreclosure	FL 33642	Referral

02/27/2014	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	TX 77449	Web

01/22/2014	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	TX 77539	Web	Older American

01/14/2014	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	MD 21061	Web

12/23/2013	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	MO 64114	Referral

10/28/2013	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	VA 23936	Referral

10/02/2013	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	NC 28262	Web

08/29/2013	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	LA 70806	Phone	Older American, Servicemember

08/05/2013	Yes	Mortgage FHA mortgage	Credit decision / Underwriting	FL 33907	Web	Older American

07/22/2013	Yes	Mortgage Conventional fixed mortgage	Application, originator, mortgage broker	MO 64152	Web

06/26/2013	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	VA 23060	Referral

06/25/2013	Yes	Mortgage FHA mortgage	Credit decision / Underwriting	MO 64131	Web	Older American

06/15/2013	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	TN 37043	Web

04/24/2013	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	MA 01852	Web

04/14/2013	Yes	Mortgage FHA mortgage	Credit decision / Underwriting	MO 64114	Web

03/25/2013	Yes	Mortgage Other mortgage	Other	FL 33063	Referral

03/14/2013	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	WA 98390	Referral

03/05/2013	Yes	Mortgage FHA mortgage	Loan modification,collection,foreclosure	GA 30906	Web

01/17/2013	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	GA 30265	Postal mail

12/06/2012	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	FL 34288	Web	Older American

11/08/2012	Yes	Mortgage Reverse mortgage	Credit decision / Underwriting	CA 90003	Referral

10/27/2012	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	TX 78759	Postal mail

10/24/2012	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	TX 75051	Phone	Older American

10/03/2012	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	MD 21220	Postal mail

09/14/2012	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	CA 92113	Referral

08/31/2012	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	NY 11429	Postal mail

07/30/2012	No	Mortgage FHA mortgage	Loan modification,collection,foreclosure	MD 21208	Web

03/16/2012	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	NJ 08094	Referral