ISIS SECURITY INFORMATION SYSTEMS INC. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
10/04/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	MD 211XX	Web
I disputed the claim that I owe {$350.00} to XXXX XXXX XXXX XXXX XXXXXXXX to both XXXX and the collection agency on XX/XX/XXXX of this year. XXXX replied on XX/XX/XXXX and stated that the information regarding the collection had been verified. The debt collection agency responded on XX/XX/XXXX in a letter stating, " ... WE ARE AUTHORIZED BY OUR CLIENT TO REQUEST PAYMENT IN FULL OR PROCEED IN A MANNER PRESCRIBED BY LAW. IT IS TO YOUR ADVANTAGE TO COOPERATE FULLY. '' This written correspondence from XXXX XXXX XXXX XXXX XXXX included a copy of my drivers license and a signed copy of an Authorization to Release Medical Information form. I think this is a violation of my rights and breach of security with respect to unsecured PHR identifiable health information ( i.e. my personal health records ). They have acquired these documents without my consent. I told them as much in a letter dated XX/XX/XXXX. When I hadn't received a response from them in close to 30 days, I called their office in XXXX, MD. A woman representative explained that they'd received my 2nd letter and were uncertain of " ... just what it is I want from them. '' She went on to say that their company 's reputation and longevity in working with their client was sufficient enough to validate the debt. Their refusal to remove this erroneous collection from my XXXX credit report is costing me damages near {$690000.00} because I'm unable to complete the process of buying a home due to the affect the collection has on my credit score.
11/21/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	MD 21237	Web
This is the arrogance that I have been subjected to since trying to dispute this error. I included the proof of insurance in the correspondence dated XXXX/XXXX/2016. Make no mistake I will also be notifying Medicare regulations and XXXX XXXX about this matter. I am enclosing proof of insurance again. This is the response for Universal Collections. CFPB needs to be aware of this. Universal as usual is so busy being arrogant I guess they did not notice my proof that was sent by CFPB. Universal also seems to be unaware that the consumer has the right to request validation. " Response Dear XXXX XXXX, Your request for validation of the claim is curious. First you have 45 days to request validation once a letter is mailed to you. That time had passed by about 5 years once we received your validation request. But your validation request seems irrelevant since you are already acknowledging the validity of the claim. I will reiterate once again that if you had Medical Assistance at the time medical services were rendered, please simply provide proof of that insurance at the date of service and we will immediately expunge this record from all credit bureau files. It is really just that simple '' I have the right to request validation at any time.
11/17/2016	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	MD 21237	Web
I have been contacting this company for about 3 years to dispute this account. I told them time and time again that I indeed had XXXX insurance and they did not bill the correct insurance. I was finally able to get a copy of the proof that i had medical assistance during this time period. Here is the response that Universal Collections sent me " XXXX XXXX indicates in her notes that she had XXXX as her secondary insurance for the Date Of Service in question. She never provided our office with this information prior to this. If that is indeed correct, we request that she provide our office with proof of that insurance for the date of service XXXX/XXXX/2011 and we will expunge this debt from her credit bureau files ''. The point of the matter is that Universal Collections never provided any validation of this debt.
12/06/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	PA 184XX	Web	Older American
Collection agency showed up on my credit report. I don't know who the physician 's office is, but I had medical insurance at the time and I've not lived in Maryland since XX/XX/2012. I disputed it with XXXX but my dispute was denied Have a question? XXXX XXXX XXXX XXXX are accounts that are seriously overdue and may have been turned over to a collection agency. Learn More Account Name XXXX XXXX XXXX Original Creditor XXXX XXXX XXXX XXXX Open Date XX/XX/2012 Balance {$380.00} Debt {$380.00} Contact Information XXXX XXXX XXXX XXXX XXXX, XXXX, MD XXXX, ( XXXX ) XXXX
12/10/2017	Yes	Debt collection Credit card debt	Took or threatened to take negative or legal action Collected or attempted to collect exempt funds	FL 32312	Web
XX/X/2017 {$230.00} XXXX XXXX withdrew this amount from my bank account without permission and without any legal rights. I have called the company and stated my complaint but nothing has happened.
02/10/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TN 37160	Web
Incorrect reporting of debt. Insurance at the time paid in full
02/04/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was result of identity theft	MD 21044	Web

10/09/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	CA 92821	Web

05/16/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was result of identity theft	MD 21117	Web

08/14/2019	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	CA 92806	Web

07/24/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MD 21045	Web

03/18/2019	Yes	Debt collection Medical debt	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	MD 21244	Web

12/18/2018	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid		Phone

09/20/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	MD 21244	Web	Older American

07/19/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MD 20723	Fax

04/10/2018	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	MD 21284	Web

02/06/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	MD 21157	Web	Older American, Servicemember

12/26/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MD 20720	Web	Servicemember

10/12/2016	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	MD 21237	Web

04/21/2016	No	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	MD 21740	Web

12/20/2014	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	MD 21117	Web

11/08/2014	No	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	MD 21044	Web