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I am filing this complaint against XXXX XXXX, Mediator, Instant Settle Consultants LLC, located XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, AZ XXXX. On XXXX, I sent her through email a letter about the discrepancies about a settlement account that we, my wife and I have established since XX/XX/XXXX. After I indicated to her the discrepancies and false statements that she made over the year about the account that she was solely managing. I also requested a reimbursement of {$600.00} since we had a balance of {$2800.00} while she claimed a balance of {$2200.00}. She promised to look into with her lawyer since then.
On the spreadsheet ( see attachment ) sent on XX/XX/XXXX, she provided a spreadsheet with the following : Total Deposits : {$5500.00} ( details on Spreadsheet ) Merchant fees : {$190.00} Settlement 1 : {$1200.00} Settlement 2 : {$1300.00} Settlement fees : {$500.00} Balance : {$2200.00} Despite, my multiple requests, she never provided details of the two ( 2 ) settlements that she has made on behalf on my wife. I requested the reimbursement of the balance of XXXX at that time when I became increasingly suspicious of her actions. It took a long time before she wired the money to my XXXX XXXX account for the amount of {$2200.00} In a letter to my wife, dated XX/XX/XXXX ( see attachment ), she claimed that the total Deposits since XX/XX/XXXX to XX/XX/XXXX : {$4900.00}. This is incorrect since I made 15 deposits, not 13. Her own spreadsheet and snapshots support that. On XXXX, I made two ( 2 ) payments, not one : on XX/XX/XXXX for {$300.00} posted on my bank account the same day ; and on XX/XX/XXXX for {$300.00}. As well, On XXXX, I made two ( 2 ) payments, not one : on XX/XX/XXXX for {$300.00} posted on my bank account on XX/XX/XXXX ; and on XX/XX/XXXX for {$300.00}. She had confirmed these deposits on her XX/XX/XXXX email, which is attached as well on the spreadsheet that she sent to me on XX/XX/XXXX. Therefore, the total deposits on the Trust account were {$5.00}, not {$4900.00} as stated on her XX/XX/XXXX letter to my wife. In the same letter, she added the following : Payments made to XXXX XXXX for XXXX : {$2000.00} Fees earned for the XXXX Settlement : {$610.00} Refund sent to Citizens bank : {$2200.00} Contrary to the facts that you provided on XX/XX/XXXX, it appears that you have settled only ONE of my wifes accounts. Therefore, you did not settle her Citi/bestbuy account as previously stated. Instead of {$2200.00}, you should have refunded to my XXXX XXXX for {$2800.00}. But she refunded only {$2200.00}. Therefore, you owed {$600.00}. I requested the refund of the {$600.00}. Once again, she is using the same deceitful tactics to avoid sending the {$600.00} that she has been holding I will greatly appreciate your assistance so that XXXX XXXX send the remaining {$600.00} on the balance she has been holding.
Sincerely, XXXX XXXX
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nstant XXXX XXXX XXXX. Was hire by me and my husband XXXX XXXX in XXXX of XX/XX/XXXXXXXX to negotiate settle in ours debts. XXXX XXXX was the person with whom I had all communication and the person who send me the contract and a legal Power Attorney to us.
She made an estimate that we would pay {$14000.00} dollars including her fees with a monthly payment of {$610.00} per month for a period of 24 months. I ended up paying 25 months.
My husband and I were living in NY at that time, due to the COVID businesses were operating from home and all the communications was through phone calls, emails and text message. In XXXX XX/XX/XXXXXXXX we made the first payment, and the last payment was made XXXX XX/XX/XXXXXXXX all the payments was made through XXXX XXXX every month she was sending me invoice to do the payments in the course of 2 years I send her {$15000.00} dollars, after calling the credict card companys I found out, she only used XXXX of the money that we paid and we have four accounts have not been settled We have 9 Credict cards debts between my husband and I.
XXXX XXXX through ISCC , LLC only made a settle on 5 of does credict cards plus another Credict card she made parcial payments Im trying to get in touch with XXXX many times by phone, text and emails with no answer.
My husband and I worked very hard to get out of debts and fulfill our dream of buying our house.
I would like that the money to be returned to us. Also I would like to apologize for any misspelling, XXXX is not my first language thanks.
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