Intermex Wire Transfer, LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
08/21/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 91737	Web
On XX/XX/ 2020, I tried to send money using Intermex Wire Transfer dba XXXX XXXX online. I entered all the necessary information and I received an email stating the transaction was processed successfully and sent me a confirmation. It also requested for me to call XXXX to complete the transfer. When I called the XXXX, to complete the wire transfer, they said that my transaction was cancelled because unbeknownst to me, I am not allowed to send money to a corporation i.e. the XXXX company that manages my condo in the XXXX. Since the money has been deducted from my bank account, I asked them when they will return the funds back. The answer was it will take 24 hours for it to reflect in my checking account. Unfortunately, it was not the case. I called and to follow up on XX/XX/2020 XXXX XXXX and they said I have to wait up to 5 business days. If I knew that the transaction was not going to be allowed, the system should have advised me of that. Also, if the transaction was cancelled what is the need to hold on to the funds which I desperately need to pay for my XXXX dues.
01/14/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	TX 761XX	Web	Servicemember
I was contacted by my bank as they were concerned that some of the recent transactions on my account were not done by me. After reviewing my account I confirmed that several transaction on my account were in fact fraudulent. The transaction details led me to this company as the processor of the fraudulent transaction. I contacted them to let them know that my card information was stolen and used with their company to processes fraudulent transactions. They were not willing to help at all and even claimed I sent them a copy of my ID to prove it was me that sent the money. I was able to get the phone number and email address that was used by the criminals and neither of which belonged to me. I asked for a copy of the ID they claim I sent and the IP address where this transaction originated but they refused to provide it. It is very clear that they are party to the fraud and they are more interested in protecting the members of their fraud ring instead of preventing fraud They are treating me like the criminal and the criminal like the victim.
01/02/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NV 89117	Web	Older American
My name is XXXX XXXX and I was victim of froud on XX/XX/2018. I have nephew that live in XXXX for about 10 years. One person from this number XXXX posing as a US Customs agent called me and told me that XXXX XXXX my nephew was in XXXX XXXX Airport and have a problem with documentation and need help, he was in surprise visit. She them told me that we need to wire {$1200.00} to XXXX XXXX XXXX in XXXX XXXX XXXX XXXX and as soon we have that money there we can go to the Airport to pick up XXXX. I went to send the money thru Intermex with the numbers XXXX for {$300.00} and XXXX for {$950.00} after that we rush tothe Airport hoping to find my nephew everything was scam my nephew I learn later was in XXXX and XXXX XXXX XXXX disappears. I waiting from intermex with response to who took the money in XXXX XXXX XXXX XXXX with no avail My ph number XXXX XXXX XXXX XXXX XXXX XXXX Nv XXXX
12/05/2016	Yes	Money transfers International money transfer	Money was not available when promised	NC 28217	Web
I sent XXXX $ threw Intermex to my mother in XXXX XXXX. In which I was charged XXXX $ for their service. On the XXXX of XXXX I received a text stating that the wire I sent has been collected. I then called my mother to see if she had received the money and informed me that she had not gone to the bank yet to which the wire was sent. I later called intermex and asked what had occurred and they replied that the money had been collected but they had not told me who did. Their website advertises safe secure wire transfers to consumers to love ones. I 've called them every single day to see how they can help me but to no avail they will not give me a straight forward answer and says it 's out of their hands it is now the XXXX of XXXX and no resolution in sight I must file a complaint and hope that I will find some kind of resolution.
01/28/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 95828	Web	Older American, Servicemember
I send money in the XXXX on XXXX XXXX in the amount of {$150.00} debited to her account with XXXX XXXX XXXX XXXX through authorized third party called INTERMEXCORP based at XXXX, Florida. We discovered in XX/XX/2022 that the money was never delivered. So we immediately get in touch with XXXX XXXX XXXX XXXX and was instructed to get hold of INTERMEX ( Phone # XXXX ). We were told the money was not delivered because they don't have the correct address of the recipient. On XX/XX/XXXX, and XXXX, XXXX we called INTERMEX and told them to cancel and reverse the transaction and put it back into our account with XXXX XXXX. They complied and told us it would take 3 to 5 business days. At present we still don't have that money back into our account. So, we called INTERMEX again and now they're telling us it would take another 7 days.
07/31/2018	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Problem with customer service	SC 29615	Web
I sent a transfer of {$200.00} on XXXX XXXX. I only found out the money was not claimed in the month of XXXX of XXXX, 7 years later. I am attaching the receipt of my original transfer. Now when i find out that the money was not claimed the company states they have tried contacting me all this time. I have always had the same address and I haven't received anything from them until now. they want to only return an amount of {$57.00}. I am requesting the original amount be returned to me of {$200.00}. i not more for interests for holding onto the whole amount all this time. I would love for this issue to be solved as soon as possible and not let any more time drag on.
12/19/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 92154	Web
I made a money transfer through Intermex on XX/XX/2022. The transaction was voided. My receiver did not recieve the XXXX and Intermex refused several times to refund me the money. The reason they stated they would not refund me my money they want my bank records. I will not send them my bank statements. The transaction was voided. XXXX is the number. Please help XXXX XXXX XXXX XXXX
11/29/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	NY 10457	Web	Older American

09/22/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 94063	Phone

07/08/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	XXXXX	Web

03/12/2023	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	KS 672XX	Web

03/08/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 33860	Web

11/29/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 93313	Phone

04/10/2022	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	WA 99336	Web

05/03/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA XXXXX	Web	Older American

12/28/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA XXXXX	Web

07/16/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	FL 32439	Phone

06/30/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 91342	Web

03/23/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 92254	Phone

03/11/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NY 10468	Web

02/25/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NC 27616	Phone

12/20/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	TX 78741	Phone

08/26/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 93036	Web

07/26/2019	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem		Phone

12/05/2017	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem		Phone

09/26/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	TN 37072	Web	Older American

07/13/2017	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 95407	Phone

03/07/2017	Yes	Money transfers International money transfer	Other service issues		Phone

12/05/2016	Yes	Money transfers International money transfer	Other transaction issues	NC 28217	Phone

10/07/2015	Yes	Money transfers International money transfer	Other service issues	CA 95151	Phone

09/18/2015	Yes	Money transfers International money transfer	Fraud or scam	VA 23502	Phone

11/12/2014	Yes	Money transfers International money transfer	Money was not available when promised	CO 80524	Phone

04/01/2014	Yes	Money transfers International money transfer	Other transaction issues	CA 95828	Phone