Inter-Cambio Express, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
02/04/2018 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Confusing or missing disclosures
  • CO
  • 80207
Web
Complaint for non-delivery of Pre-Receipt or Receipt of Shipment made to XXXX on XX/XX/XXXX. Hereby I XXXX XXXX XXXX, with Consular Registration # XXXX, and address at XXXX XXXX XXXX XXXX-COXXXX, I come to present my claim, against the Money Transfer Agency located inside the Store XXXX XXXX XXXXt, site at XXXX XXXX XXXX XXXX Colorado ; for the following reason : CLAIM : No delivery of Pre-receipt or final receipt, for the Transaction made on XX/XX/2018. REMESA DETAILS : -Remittent : XXXX XXXX XXXX , - Amount Remitted : {$30.00}, plus {$10.00}, by transaction charge. - Beneficiary : XXXX XXXX XXXX. - Paying Entity : XXXX. - Pin Number : XXXX. FUNDAMENTALS OF THE CLAIM. 1. Motivate my claim the fact that the person, of masculine sex, who received the money and made the remesa, told me, that they had problems with the printer, and that he would return the next day from XXXX XXXX so that I will deliver my receipt. 2. It is the case that the day Sunday XX/XX/XXXX to return by my receipt the same person, who attended me the previous day I indicated that I had it and that I returned to return on Monday XX/XX/XXXX. 3. What worries me is that for the remittance, said person only asked me to take a picture of the receipt of the remittance from his cell phone ; where only the pin number appears, name of my beneficiary, amount to receive and paying entity. But my name does not appear nor that of the company through, from which the remittance was made ; what that person told me was Intercambio Express. 4. In the photo that was given to me, there is no phone number where I could call in case there is any problem with the collection of the remittance in XXXX. It is these facts, totally irregular, that motivate my claim. regards XXXX XXXX XXXX
02/14/2023 No
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Money was not available when promised
  • KY
  • 402XX
Web
I send $1000.00 on 02/10/2023 with InterCambio express. InterCInterCambio express says that the money appears received but my sister has not received the money in XXXX. XXXX is the place where the transaction would arrive. To today XXXX has not received the order to deliver the money. This is the first time having issues with InterCambio express to send money to Colombia. Translate to XXXX XXXX XXXX XXXX XXXX $1000.00 XXXX 10/02/2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
04/11/2019 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Other service problem
  • CA
  • 900XX
Web
On Sunday XX/XX/2019 an employee of intercambio express located in XXXX XXXX XXXX address XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX phone number XXXX was distributing flyers promoting their business in front of my store and to my customers. Every day they've been sending an employee to my store to check the exchange rate my company has. They have become a problem. I tried to resolve it. I spoke with XXXX XXXX on Thursday XX/XX/2019 apparent owner of the business. She wasn't very helpful, and showed no concern to stop this unethical business practice. They are very devious and unprofessional. They are trying to play dirty. Therefore affecting my business that I've been operating for the past 24 years.
09/05/2019 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Money was not available when promised
  • SC
  • 29720
Web
At XX/XX/2019, I sent {$660.00} dollars, to XXXX using the company Intercambio Express, they promised money will be available within minutes however my beneficiary so far has not received the money and the wire company said they sent the money but they can not give me a better answer after talking to them over the phone five times.
07/16/2020 No
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Other service problem
  • WI
  • 53105
Phone
11/07/2018 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Other service problem
Phone
11/10/2015 Yes
  • Money transfers
  • International money transfer
  • Money was not available when promised
  • WI
  • 54612
Phone