Integrated Asset Recovery LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/30/2015 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • OH
  • 440XX
Web
HI, ok, I got a call from a company telling me that I was going to be served tomorrow between XXXX for an old payday loan. He said that I had 10 days to pay or I would be " SERVED '' and court cost plus garnishment would all add more to the bill. He scared me so I gave him my info and split the payment in half, for {$580.00} each. I started to have doubts once I calmed down which was a couple of days, then I called the attornery general in Ohio and also my bank, Both had said they get hundered of calls like that and more than likely its a scam. So I stopped payment on the payments and luckily my bank refunded XXXX payment that was processed and the other payment did not go through.. I googled the company and there were alot of people who commented on how they got the exact same speal. The name of the company is different though, the name he gave me was XXXX XXXX AT XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. The name of the company may be different but the address is identical. I am confident that this is the same company. I just googled that address and its a XXXX. He called me today and wanted to know why i stopped payment, of course this was on my voice mail and i was at work, but XXXX minutes later, my son texted me that XXXX called him and told him to have me call about a legal matter. I called the XXXX for New York and they told me that this company has an F rating and that is is illegal for a company to collect on a payday loan. I hope that you can help me get him to leave me alone. Thanks for your help, I really appericate it.
04/21/2020 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • DC
  • 20002
Web
Portfolio Recovery is reporting a debt that was received from XXXX XXXX of {$190.00}. I have notified Portfolio Recovery, but it still shows on XXXX and XXXX as closed, but with a balance of {$190.00} owing. XXXX is used as a conduit for payment instead of exposing my bank account or credit card to prevent fraud. I had one account with XXXX XXXX and paid it completely on XX/XX/XXXX, leaving an overpayment of {$3.00}. On XXXX XXXX, XXXX stated the balance on the account was {$0.00}, the {$3.00} disappeared from the records. I never used XXXX for extended charges afterwards, or small charges, which Portfolio Recovery stated occurred on XX/XX/XXXX - {$7.00}, {$1.00} ; XX/XX/XXXX - {$7.00} ; XX/XX/XXXX - {$6.00}, {$5.00} ; XX/XX/XXXX - {$9.00} The charges totalled {$37.00}. On XX/XX/XXXX - {$29.00} was added to the total, XX/XX/XXXX - {$66.00} + {$40.00}, XXXX XXXX {$38.00} + {$2.00}, and XX/XX/XXXX - {$38.00} + {$3.00}. While XXXX XXXX shared this information with me, XXXX, nor XXXX bothered to investigate by confirming with XXXX. These charges would not have accrued on my XXXX account as they would have been taken directed from my bank account through XXXX. I am including records of XXXX transaction made during XXXX through mid XXXX. The charges are FRAUD. These charges are not shown on the records. I'm including my XXXX records for your review.
08/26/2020 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • KY
  • 407XX
Web
Several years ago we got into a hardship when my husband became ill and had to be off of work for several months. I had a XXXX XXXX credit account that I had opened in XXXX. After awhile, I was getting behind on my payments during this time, so I contacted XXXX XXXX and did a settlement arrangement with them. I paid that off, but for some reason, XXXX XXXX reported to a collection called Portfolio. saying I owe {$690.00}. I have tried numerous times to contact trying to dispute this, but in their response they are claiming this is correct when I know it is not. My only problem is, it being several years ago, I can not find my proof. I do not want to pay again after I have settled with XXXX. It is not right to not want to work with me on this matter, I have already told Portfolio, I will not pay this. They are wrong. I have tried several times to get this disputed. It has been put on my credit file as a charge off of {$690.00} by XXXX / XXXX but I never get mail from this company. They refuse to let it go off of my credit report when I contact.
08/18/2021 No
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • MD
  • 21234
Web Servicemember
Portfolio Recovery, LLC has harassed me and contacted my employer, threatened to sue me for debt that does not exist. I have checked my credit reports from all 3 bureaus and there is no delinquent debt that is owed. If there is any debt owed it would be 20 years old. I have paid on time for all of my accounts. I have asked them to stop calling me but they refuse to do so even contacting my family members and ex-husband. They also contacted my ex-husband stating I would be sued and court documents were being sent to his home causing him to feel as though he was going to taken to court because of the verbiage Portfolio Recovery used. This could cost me my job and is a very serious matter. I have requested for this stop and it has not. What recourse do I have? Their tactics include harassment and abuse and it needs to stop. On XX/XX/21 Portfolio Recovery LLC contacted my place of employment and have done so previously.
04/29/2020 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MO
  • 630XX
Web Older American, Servicemember
I am disputing the debt charged off and now this debt collection company, Portfolio Recovery is calling me two to three times a day using a robo call system. They call at XXXX and also call at XXXX almost everday for going on 3 months at this time. XX/XX/XXXX they called at XXXX they also called at XXXX XX/XX/XXXX they called at XXXX XX/XX/XXXX they called at XXXX XXXX XX/XX/XXXX they called at XXXX XX/XX/XXXX they called at XXXX The have been told not to call my number but still call and they are also using a Phishing technique to get me to answer by using erroneous local phone numbers to avoid their Company 's Name showing up in my caller ID. I have warned them no less than 5 times that I would report their practices to the FTC.
12/08/2019 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • FL
  • 33032
Web Servicemember
I have been sending letters to XXXX XXXX since I found out about the opened credit line with them. I did NOT authorize this credit line to be opened. My identification was stolen along with my social security card. I dont live on the address from those statements. Additionally, my name is XXXX XXXX XXXX NOT XXXX XXXX. Nevertheless, I recommend that you remove the fraudulent account from my credit report!!!! If I dont get the account removed ... .Im gon na take legal actions against Portfolio Recovery for harrasing me and attempting to collect a debt that DOES NOT BELONGS TO ME. Lastly, XXXX XXXX broke the contract by selling the debt to a third party ; therefore account is not valid and not contract was made with Portfolio Recovery.
11/15/2019 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • FL
  • 33032
Web Servicemember
I have been sending letters to XXXX XXXX since I found out about the opened credit line with them. I did NOT authorize this credit line to be opened. My identification was stolen along with my social security card. I dont live on the address from those statements. Additionally, my name is XXXX XXXX XXXX NOT XXXX XXXX. Nevertheless, I recommend that you remove the fraudulent account from my credit report!!!! If I dont get the account removed ... .Im gon na take legal actions against Portfolio Recovery for harrasing me and attempting to collect a debt that DOES NOT BELONGS TO ME. Lastly, XXXX XXXX broke the contract by selling the debt to a third party ; therefore account is not valid and not contract was made with Portfolio Recovery.
01/09/2020 No
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • FL
  • 33145
Web
Portfolio recovery XXXX, XXXX filed a lawsuit against me in XXXX county, XXXX when i live in XXXX county even when i had first opened the credit card account which is clearly on all my records where i live. I was not contacted by this firm to at least come to a monthly payment or some sort of payment to reach settlement, instead i have someone from the court come and serve me a court paper stating that i have about to appear in court XXXX and to travel almost 500 miles or to take a plane to appear in court. This is over {$2300.00} not only that they also mention on the lawsuit that they sent multiple letters to my address or address on file in which i never received any of this letters.
03/10/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • PA
  • 17543
Web
XXXX is not providing requested documents so that I can investigate & verify accounts are mine and they are reporting accurately. As of now they are reporting inaccurate information without providing me proof these are my accounts. I disputed directly with them and received no response to my certified letter. If they can't show actual proof they can't collect nor can they report. Per section 609 I have the right to request an actual agreement/contract bearing my name. XXXX is maliciously and purposely hurting my credit by reporting false information.
01/21/2021 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • NC
  • 280XX
Web
# 1 - They call at all times of the day from all different phone numbers. # 2 - It is on my credit report for the same credit card, yet for 2 different balances. One is for {$960.00} and the other is for {$880.00}. I have disputed it but I still have not heard back from them. I only had one XXXX XXXX XXXX I'd like to make a payment arrangement with them, but the collection agency reps do not understand that I live on just a small XXXX check. I can only do what I can do. They are XXXX and I would rather not speak to them at all.
04/20/2021 No
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • FL
  • 330XX
Web
The company XXXX XXXX XXXX, XXXX send me a letter for a debt collection of {$540.00} in the acc XXXX, that is not the same information that shows in my XXXX report, for example, the claimed debt is under the name of XXXX XXXX XXXX, and they have discrepancy no just in names but in the Adress, the letter showS XXXX XXXX XXXX XXXX VA XXXX and the XXXX info shows another XXXX XXXX . I notice on this letter that I do not know any of these companies and I have never done any business or contract with them and my physical signature.
07/28/2019 No
  • Debt collection
  • I do not know
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • NC
  • 27330
Web Servicemember
XX/XX/XXXX-XX/XX/XXXX PORTFOLIO RECOVERY ( not licensed in NC where I live ) have repeatedly called me, over and over for years, I requested them to not contact again- they use every number under the sun. They state I owe money which I have asked for documents, they will not provide, I have asked for proof, they will not provide- they continue to report 4 accounts on my credit files and these accounts are not proved to be mine. I am fed up
10/10/2019 No
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • PA
  • 19013
Web
This company called my phone number asking for me I told them it was me and asked them what the call was regarding they refuse to tell me unless I give them personal information so I asked them not to call me and to send a letter They have called at least 3 more times and i repeatedly asked them to stop calling my phone and send a letter. I will not give out personal information to anyone I dont know who wont tell me why they are calling.
10/13/2019 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • FL
  • 33032
Web
Portofolio Recovery submitted a collection report to my credit history for an account that was a result of identity theft. The original creditor was XXXX XXXX and I didnt have any knowledge of this account. I tried contacting XXXX XXXX regarding this but they dont seem to care. I would like this collection to stop all type of communication with me and also to remove the account from my credit report
09/22/2021 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • GA
  • 30269
Web
The credit bureaus XXXX, XXXX, XXXX has been defaming my character and reporting false consumer credit transactions without my consent.I am a victim of identity theft and i request these account be blocked from my credit file i have provided documents of identity theft and based on the consumer reporting agency and fair credit reporting act i need these actions taken care of immediately
02/28/2020 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • CA
  • 93274
Web Servicemember
Portfolio recovery is misrepresenting itself as a factoring company on my credit reports which is a violation of the FCRA as they are actually debt collectors. The inaccurate reporting is for XXXX XXXX XXXX XXXX, account # XXXX. I have attached proof directly from my credit report which should without a shadow of a doubt verify the inaccuracy.
08/13/2019 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • NY
  • 136XX
Web
I have 2 accounts with XXXX XXXX and sent them a form stating as a debtor under the fair credit reporting act they are suppose to provide me with a copy of the original creditor consumer contract that they are suppose to have on file within 30 days of me asking them to provide it for me or to be removed of my account and they haven't done so
05/30/2019 No
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 94565
Web
I can receiving colection calls all the time daily, when I do answer the calls they ask for a person how I do not know, and they do hung up on me before they give me the opportunityto request for their company to stop calling my number I am never been in collection my credit is really good however calls keep coming from this company
05/07/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • TX
  • 762XX
Web
I have a fraudulent debt from XXXX when my identity was stolen at XXXX XXXX XXXX, that i was taken to court on in XXXX, that the creditor didnt show up to, and this was dismissed, its been 10 years, but this is still destroying my credit, the creditor refuses to remove this and they constantly harass me from XXXX every day
10/31/2019 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • FL
  • 32726
Web
Portfolio Recovery LLC have been calling me twice a day tying to collect on a department credit card account that has been closed for over 15 years. I have told them that I don't owe them any money and that they need to stop calling me. I have also written to them and stated the same. They are still calling.
04/17/2019 No
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Seized or attempted to seize your property
  • MN
  • 55426
Web
A lien was placed on my property after a XXXX Bankruptcy preventing me from moving forward. I was never notified of this lien. The Bankruptcy was XXXX a few years ago and the file has since been deleted with the company yet they refuse to acknowledge the fact that I need the lien removed.
05/21/2020 No
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MA
  • 02130
Web
I have contacted the creditor/company many times, but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.
05/28/2020 No
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MA
  • 02301
Web
I have disputed this account and have reached out to the company/creditors MANY times but failed. This account is being reported inaccurately and incorrectly on my credit report.
05/25/2020 No
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MA
  • 02125
Web
I have disputed this account and have reached out to the company/creditors MANY times but failed. This account is being reported inaccurately and incorrectly on my credit report.
12/02/2019 No
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TN
  • XXXXX
Web
Every time they call I inform them I only want to be contacted by mail and my ONLY source of income is SSDI And I'm XXXX them I hang up as they usually are yelling in the phone.
11/10/2019 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • AR
  • 722XX
Web
Call was from XXXX PORTFOLIORECOVERY EVERYDAY -- many times a day. They do not leave any message. I have told them they have a wrong number. Calls keep coming!
07/28/2019 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • FL
  • 32205
Web
XXXX case # XXXX. XXXX XXXX XXXX. XXXX XXXX XXXX. CLOSE THIS ACCOUNT. I AM PERMANENTLY XXXX DUE TO AN INJURY. ALL ACCOUNTS SHOULD BE CHARGED OFF AND CLOSED.
07/10/2020 No
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • OH
  • 45231
Web
XX/XX/2020 I called XXXX XXXX Associates. Not once during the call was I told this was an attempt to collect a debt.
07/01/2021 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 92316
Web
They constantly keep harassing me and have repeatedly told them I did not open no account with them.
02/04/2021 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • IL
  • 616XX
Web
PORTFOLIO RECOVERY AGENCY HARASSES ME WITH NONSTOP CALLS
09/20/2021 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OH
  • 45150
Web
05/29/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Credit monitoring or identity theft protection services
  • Problem with product or service terms changing
  • FL
  • 33470
Web
05/20/2021 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 85378
Web
05/14/2021 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 90813
Web
05/14/2021 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 90813
Web
05/03/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • TX
  • 77494
Web
02/15/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • GA
  • 30331
Web
02/03/2021 No
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MA
  • 02151
Web
12/11/2020 No
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NV
  • 89117
Web
12/02/2020 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • TN
  • 38128
Web Servicemember
11/11/2020 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19061
Web
11/04/2020 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • MO
  • 64083
Web
04/27/2020 No
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 91403
Web
02/05/2020 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 34787
Web
10/21/2019 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Called before 8am or after 9pm
  • NY
  • 12413
Web
09/20/2019 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 32839
Web
09/14/2019 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • PA
  • 15108
Web
09/10/2019 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • NJ
  • 07726
Web
05/15/2019 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • DE
  • 19709
Web
07/31/2018 No
  • Debt collection
  • I do not know
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • MO
  • 65807
Web