INDUSTRIAL AND COMMERCIAL BANK OF CHINA (USA), NATIONAL ASSOCIATION CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
08/03/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CA
  • 91732
Web
Dear Sir/Madam, I am the victim of fraud by an unscrupulous merchant in XXXX. I paid via a US-issued credit card a sizable initial earnest money for a purchase that was never consummated. The product in question was never delivered to me either. Having failed to get the merchant to return my initial payment, I proceeded to contact my credit card company to dispute the charge. The credit card company subsequently notified me that the dispute was denied. Instead of pursuing the case with the fraudulent merchant, they are asking me to pay for a transaction that was not consummated. Outlined below is a detailed description of what has transcribed. I would like to kindly ask for your assistance in filing a complaint against the credit card company and to work with them to reverse their request for me to pay for the disputed charge. The credit card company has an obligation to protect my consumer rights as their customer. They should have pursued this case with the unscrupulous merchant. Instead, they are victimizing me again by asking me to pay a significant amount of money for a purchase that was never completed. My objective is for the credit card company to support me in my dispute on this particular charge and to reverse their request to charge me for this transaction that was never consummated. I would appreciate an opportunity to hear from you and present my situation 's background in more detail as needed. I look forward to hearing from you on how you can help with my case. Thank you in advance for your response. Kind Regards, XXXX XXXX Email address : XXXX -- -- -- -- -- DETAILS - An XXXX credit card was applied for at the Industrial & Commercial Bank of China ( ICBC ) on XX/XX/XXXX for the purpose of using it while on business in XXXX. The credit card was applied for and issued in the United States. - On XX/XX/XXXX, I went to the XXXX XXXX XXXX XXXX XXXX and decided to purchase a chrome tourmaline valued at RMB XXXX. An initial earnest money of RMB XXXX ( equivalent to US {$4300.00} ) was paid with my ICBC-issued XXXX credit card as a deposit for the gemstone. - The merchant and I agreed to complete the transaction on the condition I am able to withdraw from a local XXXX-area bank the remainder RMB XXXX in cash. Since I was unable to withdraw such a large amount of cash, I informed the merchant onXX/XX/XXXX to cancel the business transaction and requested a refund of RMB XXXX back to my credit card. On the same day, the merchant sent me a verbal message via the XXXX messaging app ( which I have kept ) saying that he will cooperate and return the money. I subsequently called him numerous times to pursue next steps with the refund but he was unresponsive. - I filed a dispute with the ICBC credit card on XX/XX/XXXX to reverse the charge. I provided relevant information in my possession ( including the merchant 's details, the RMB XXXX credit card receipt, as well as the recording of the XXXX message left by the merchant ). The dispute case was filed onXX/XX/XXXX. - OnXX/XX/XXXX, I received a letter from ICBC 's New York Branch informing me the dispute claim was denied. - As mentioned, the purchase was never consummated but a sizable earnest money was paid. The merchant was not entitled to keep my earnest money and the product in question was never in my possession.
09/07/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 91733
Web
Intended for cash out refinance, signed and paid {$1900.00} on XX/XX/XXXX for application fees, appraisal, credit reports etc, also opened a checking account and deposited {$1000.00} as instructed. Loan officer at the branch promised 4 weeks closing time, loan amount was {$370000.00}. 4 weeks have passed and have not gotten any news or updates, upon checking with the officer I was told there are applications ahead of mine, such as purchasing needs to be taken care of first. Another 2 weeks have passed, upon checking with loan officer I was given the same answer. 2 months have passed, sometimes my inquires gets answered sometimes were ignored. Walk into the branch most of the times there are only 2-4 ppl there , 1-2 on the front. When request to see manager or anyone beside the loan officer there were never anyone available. 3 months have passed I was told the loan officer caught XXXX and my case can not be handled by anyone. Almost 4 months on XX/XX/XXXX finally the bank starting to request bank statements, insurance, Grant deed etc which I Have provided back in XX/XX/XXXX. So none of the documents provided back in XXXX deemed valid. They want the wordings on the insurance changed multiple times. Examples are name need to match the one on green card exactly, name on California driver license were considered invalid. Vesting had to change many many times, they want it word by word to match grant deed, the way insurance underwriter put it had 2 words different from the deed and the bank refused to accept. They made request to escrow to include interest rates and terms etc, escrow refused to comply with their requests. This was a stated income refinance and bank statements showed the reserve met their requirements, 4 months later they requested statements all over again and reserve amount increased. My intention was to take money out and purchase a new home. With their extended delays, excuses after excuses, very poor communication, I wasnt able to achieve my goal, I now have to endure delay in closing escrow, results to a much higher interest rate and higher purchase price. I requested cancellation of the refinance and they refused to refund all my fees except partial appraisal fee. At last I requested a release of my appraisal to a different lender, which I agree to pay any fees and they denied, a tiny little help request from a customer whos finance situation got tuned upside down due to their lies and delays, they still refused to help. Rumor this bank source their money from XXXX and with XXXX current mortgage crisis, they just dont have the funds to do mortgage business in U.S. , so they just advertise products and attract customers to pay fees and open accounts with them, never intended to close any application.
07/22/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • VA
  • 20152
Web Servicemember
STATEMENT OF FACTS On XX/XX/22, I applied for the XXXX Preferred XXXX XXXX Card at the XXXX XXXX Main Branch of Industrial and Commercial Bank of China ( XXXX ) ( USA ) XXXX, which is located at XXXX XXXX XXXX In XXXX XXXX NY XXXX. At the point of application, I was told that the aforementioned card is accepted in 160 countries of the world, which is also outlined on a Web site of the bank at https : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX My application for the credit card was approved due to my high credit score, and approximately six weeks after the application, I received the credit card by mail. During my stay in XXXX, XXXX, from XX/XX/22 to XX/XX/22, on multiple occasions, I attempted to use the credit card without any success. On XX/XX/22, I contacted a customer service of the bank at ( XXXX ) XXXX, and I was told by a customer service representative that my credit card had a system error that had to be fixed. He further explained that he anticipated a resolution of this issue within 24 hours, and he suggested to contact the customer service only, if I kept on encountering the same issue again. However, the issue was not addressed. On XX/XX/22, I called the customer service to communicate that the issue was not fixed, and I was told by another customer service representative that acceptance of my credit card was limited to the United States, XXXX, and XXXX XXXX only, and it would not work in any other country in the world. STATEMENT OF ISSUES 1. XXXX ( USA ) XXXX was misleading in regard to acceptance of the credit card. I was told that the credit card was accepted in 160 countries of the world, which was also listed on the Web site of the bank. In reality, according to the customer service of the bank, the credit card works in two countries of the world ( the United States, and XXXX ). 2. Based on my personal assessment, the bank is involved in unfair practice of limiting acceptance of its XXXX credit cards that are issued to non-XXXX customers of the bank with the purpose of discouraging non-Chinese Americans from applying for XXXX XXXX XXXX XXXX XXXX ( USA ) XXXX. This practice constitutes a highly XXXX business practice that discriminates customers of the bank, based on their XXXX origin.
04/23/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • CA
  • 94403
Web
Hi, my name is XXXX XXXX. I work at XXXX XXXX XXXX Banking XXXX in XXXX XXXX, California. This morning at XXXX I received a unknown caller that said he was calling from XXXX embassy that they have two certify mails from XXXX XXXX police department addresses to me about this case, reference no XXXX. Then I got transferred to speak with the supervisor XXXX XXXX XXXX XXXX. She told me that the police in XXXX had caught this lady named " XXXX XXXX '' and find out she has XXXX - XXXX debit cards under different names and one of the card is under my name. XXXX XXXX told the police she bought this debit card from me that she paid {$3000.00} to me. " The Police '' in XXXX also found out in XX/XX/2018 I was opened an account at XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX branch, New York. I haven't been to New York for more than XXXX years. The embassy even transferred my call to have me spoke with " XXXX XXXX '' in XXXX XXXX XXXX police station. " XXXX XXXX '' wanted to take my statement by asking first my phone number, and I answer him that how do I know that you are the policeman. He said " understood '' then hung up. After half an hour I received three different numbers phone calls XXXX XXXX, XXXX and XXXX ). I block all those numbers from calling back and I block my caller ID and called those number back, so the calls are ringing and went to voice mails. I left messages for them said that I need more information for police record. I really think these are scam and would like to have someone look into those phone numbers and prevent it happening again. Thanks a lot and much appreciate.
10/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • WA
  • 98109
Web
I have a checking account at ICBC USA, and on XXXX XXXX I mistakenly initialized a transfer without sufficient funds on my account. ICBC first charged me a XXXX overdraft protection fee ( which was later reversed ) on XXXX XXXX, and since the transaction was returned, ICBC later harged me a XXXX refund item fee for this transaction on XX/XX/XXXX. So in total I was charged XXXX dollars return item fee. I wrote to ICBC a couple of time to seek a solution to this issue but did not received any reply. I also called ICBC USA 's customer service representative on XXXX XXXX to ask if she can turn off overdraft protection for me, and her answer is no, their system does not have this feature. According to the rules regarding overdraft service XXXX https : XXXX ), all financial institutions must clearly provide customers a notice if overdraft protection is needed or not at the time of account opening, and at any time, a customer can choose to opt-in or opt-out.
12/14/2018 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Other transaction problem
  • CA
  • 91770
Web
The ICBC Bank said my card had already activatedbut when I used it at stores. The card showed unauthorized. I called to their bank which located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. They said they would fix this problem. However, after a week, the card still did not work. I call 4 times at least. The service attitude was horrible. They didn't listen to my problem, and hang up the phone. I thought it must be I called too much, but they can't solve this problem. Therefore, they choose to ignore this issue. They said the card couldn't use and all of their consumers had this issue. They don't how long they can fix this issue. This is ridiculous. A bank didn't how long they could let their consumers use their cards. Excuse me! And their bank located at XXXX XXXX consumers service was very mean to the consumers. I think they had a discrimination problem. They were very rude to the consumer who had an accent.
08/04/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Incorrect information on your report
  • Account information incorrect
  • FL
  • 331XX
Web
I have a UnionPay Platinum card from ICBC which I got so that I could use it when I travel to XXXX. I havent been able to do all the trips I had planned due to covid. I still pay for the annual fee even though I dont use it much, since I want to keep it for when the pandemic is over. In XXXX my statement closed and the annual fee posted, with a due date of XX/XX/XXXX. I have electronic statements but completely missed it. I received a text message that I was late in XX/XX/XXXX I believe, and I immediately logged in and sent payments to cover the annual fee plus a late fee. Thats ok since it was my own fault. My issue is that Ive been trying to confirm with the bank that no negative information will be reported to any credit bureaus since the late payment was less than 30 days, and so far nobody understands my question. If somebody can look into it and actually understand my concern that would be great.
06/07/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Closing your account
  • Company closed your account
  • WA
  • 98133
Web
On XX/XX/2023, Industrial and Commercial Bank of China ( USA ) , National Association closed my XXXX XXXX XXXX XXXX Card without any notice. I am not able to log into my account or use my credit card any more.
08/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • CA
  • 94085
Web
I want to close the account. They require me to go to branch, which is very limited and too far away.
01/30/2024 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • Application denials
  • NY
  • 11355
Referral
11/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • NY
  • 10305
Referral
02/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • WA
  • 98121
Web
01/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • XXXXX
Web
04/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CA
  • 92507
Referral
02/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem when making payments
  • Problem during payment process
  • CA
  • 94545
Referral Older American, Servicemember
02/18/2020 Yes
  • Money transfer, virtual currency, or money service
  • Debt settlement
  • Fraud or scam
  • CA
  • 94545
Web Older American, Servicemember
12/06/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • MA
  • 02139
Web
10/17/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CA
  • 95823
Web
06/29/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • VA
  • 22031
Postal mail
06/05/2019 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 91007
Web Older American
10/31/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • VA
  • 22031
Postal mail
09/13/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94121
Phone