INDIANAPOLIS NEIGHBORHOOD HOUSING PARTNERSHIP CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
01/06/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IN
  • 46214
Web
To who it may concerned, I was affected by XXXX XXXX and was struggling to pay my mortgage so I contacted the loss mitigation department. I was put in forbearance for three months with the option of loan modification or payment deferral. Based on my situation and uncertainty of things with the pandemic I choose payment deferral, which was approved. Its been approved for 1/2 a year now but no action has been filed on my loan. Its been over six months and Ive called the loss mitigation department numerous amount of times with hopes that this situation has been resolved. No one has returned my calls and Ive been giving different answers from each individual Ive spoke with. My case has also been escalated numerous amount of times and there has still been no progress on my loan as well as no communication from them besides me calling and checking on the status. During this waiting period I was affected by XXXX again, in which I called and asked to defer the entire balance in which I was told that was not possible and only the three months I was in Forbearance would be pushed back. As individuals we have no control over this pandemic that is still affect many people and families today. I would like for this to be took care of so I can continue paying my mortgage which Im no longer able to do because I have a balance and my online access to pay my mortgage is suspended. If someone could get back with me on the next steps to follow that would be great. Thank you
10/03/2021 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Problem with customer service
  • IN
  • 46214
Web