INDEPENDENT BANK GROUP, INC. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/17/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • FL
  • 33433
Web
I met a person who I fell in love. He went to XXXX for work.He said that His wallet was stolen by his workers including credit cards, driving licence and passport. He requested money from me to finish his work. So I believed him and I sent him XXXX USD on XX/XX/2020. He asked me to send the money to the different account numbers he provided from money agent in XXXX. He told me his bank account was blocked and he couldn't use his accounts. Because he was in XXXX. He had to go to the bank personally to open his account. But because his contract he could not leave XXXX before he paid the workers 's expenses. He told me, he finished his work and he got his check, but he had to pay % 7 taxes in cash before cashing the check.The check amount was XXXX USD. He needed XXXX USD. I tried to help him. But Later I checked his bank account web site that he sent to me was spam. Then I understood everything was fraud. He lied to me. He gave me dfferent account numbers. The complaint is related to the transaction XXXX USD on XX/XX/2020 sent from XXXX XXXX XXXX to Independent Bank XXXX, TX. Imad number XXXX,, XXXX XXXX XXXX. This money was hold until XX/XX/2020 in the receiver account. I requested recall for this amount on XX/XX/2020 from XXXX XXXX XXXX. Recall Claim number is XXXX I called the Independent Bank in XXXX, TX several times and I sent complaints to them. I talked with the bank manager XXXX XXXX on XX/XX/2020. I explained the situation on the phone to her and requested not to release the money. She told me the account was under fraud investigation. But when I talked with my bank they told me they did not get any news from Independent Bank on XX/XX/2020 at XXXX XXXX in the morning. I called XXXX XXXX. She told me they released the money to the receiver. I did not understand how they released this money while it was under investigation and I requested recall for it. She told me It was their bank policy. They have a big organization for cyber crime. They are trying to steal the money from people. I want to stop them to hurt the other people. I requested my money back. I requested refund, It was under investigation and they released the money.
07/31/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • TX
  • 78754
Web
Hi, I was looking into buying a home. I never took the step to get pre qualified for a loan because it obviously needed more thought. I would look on XXXX everyday to see if houses were within my budget and eventually I started dealing with a real estate agent. Before she can look for homes she suggested that I get prequalified for a loan with an associate of hers in that field. I started the application but never finished it just because I was unsure if I would get approved or not then come to find out the house I was interested in ( XXXX ) had gotten sold so I let the idea of buying a house go a bit. I get a message from the loan officer that she ran my credit she has a couple questions about my income. I call back instantly wondering why did you run my credit without authorization theres a reason I never finished the application I did not want a hard inquiry and I had kind of backed off. She proceeded to ask do I want to know the results and annoyed obviously I asked well you ran my credit without permission im going to have a hard inquiry on my report now. She never gave me an explanation on WHY she ran my credit & now I lost a lot of points that I work hard for. I really want a solution to this problem because its not right to just run someones credit after the application is obviously not completed.
09/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • TX
  • 76033
Web
They wouldn't go back to at least the first of XXXX to reimburse me. Didn't do their job professionally and protect my money. There security didn't check for someone taking my money out of my checking account like other institutions have done for me and admitted that nothing came up for them to do so until this happened now they froze my new account for a XXXX dollar transaction because they won't admit their security didn't protect my money
06/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CO
  • 80521
Web
this is in regards to my last complaint. XXXX I understand they wont cover the fraud. But, their employee told me over the phone that the check cleared and to proceed. they should cover their mistake, imo.
05/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CO
  • 80521
Phone
05/15/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Didn't receive advertised or promotional terms
  • TX
  • 77081
Web
01/21/2023 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Opening an account
  • Confusing or missing disclosures
  • CO
  • 80249
Web
12/27/2022 Yes
  • Money transfer, virtual currency, or money service
  • Money order
  • Problem with customer service
  • CO
  • 80033
Web
10/01/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CO
  • 80204
Referral
09/22/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • CO
  • 80031
Web
09/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CO
  • 80103
Referral
08/12/2021 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Company closed your account
  • CO
  • 80513
Phone Servicemember
06/15/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • TX
  • 75220
Referral
12/30/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with rewards from credit card
  • CO
  • 80516
Web
11/10/2020 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • CO
  • 80537
Phone
10/02/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 77494
Web
09/14/2020 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Problem accessing account
  • CO
  • 80534
Web
05/08/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CO
  • 80538
Web
02/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • TX
  • 75228
Web
10/18/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • TX
  • 78653
Web