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XXXX I am now a former Hypur customer. When on the phone with customer serive today, I was told " go ahead and complain wherever you want. I am taking that advice.
Hypur has repeated transaction failures that have not been transparently explained when directly questioned. The lack of transparency is difficult to accept from a service that is directly linked to my personal bank accounts. After a challenging customer service chat XXXX to be clear and honest, it was challenging from both sides and for both parties ) I requested deletion of my data and written confirmation that this was complete per the California Consumer Privacy Act ( CCPA ). I was told t oh we dont qualify XXXX XXXX XXXX XXXX XXXX SO I am unable to comply with that request. Then I was locked out of my account. I called to ask to be unlocked so that I could unlink my financial information myself or confirm this was complete.
Please note that when I attempted to log in, I was not told that no account existed - I was told my account was locked. And, the person who supposedly deleted that data told me that he could not email me. When I called customer service, they said that actually an email was standard - but then just sent me a generic email with no traceability ot my request. I was told that I was no longer able to access my account. I was told that I would be unable to verify that the account was not linked. I was also then given the advice to find somewhere else to complain.
The above events - between my data delete request and phone call that resulted in an email confirmation was less than 20 minutes. I do not have confidence that a proper process was followed for my request.
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