Homeward, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/03/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 92021
Web Servicemember
Homeward Mortgage is a company that offers to buy houses for you with their cash then turn around and sell it right back to you at a 1.9 % fee. We entered into a signed contract with them in XXXX XXXX to buy a house and a vacant lot adjacent to the house in XXXX. All throughout all of our negotiations and asking for documents there was always a vacant lot attached to this house. The day before we were set to close on the deal ( after lying to us about getting a appraisal done ) I was told they could not finance the house because of the adjacent vacant lot. The documents we signed had both addresses on them for the contract. This caused the sellers to back out of deal ( they knocked XXXX off because we were willing to buy both properties ) and we lost our earnest money plus inspection fees and all sorts of other expenses. I asked Homeward to refund our earnest money paid to the seller, since they backed out and they refused. So not only did we loose the sale of the house and property but we are out over {$2500.00}
11/26/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TX
  • 77546
Web
On XX/XX/2022, we received a closing disosure, showing we would be required to prepay 2 months of property tax for a total of {$1600.00}. On XX/XX/2022, 6 days before closing, we are now expected to prepay 12 months of property taxes for {$7900.00}, the full tax bill. We are entitled to homestead exemption for 20 % reduction of taxes in Texas. They are not taking it into consideration either. On the XX/XX/XXXX closing disclosure, they are charging us XXXX for an appraisal in section B, and then another XXXX for an appraisal fee in section K. No explanation was given. This was a part of the cash up front program, where we agreed to have our mortgage company buy the home with cash, and rent it to us until we sold our house and bought it from the mortgage company. They are charging us for 30 days rent, when we will have only rented it for 24 days. My rental agreement shows a total of XXXX a month, on the closing disclosure they're charging us XXXX for the full month.
10/06/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • GA
  • 30022
Web
I was applying for a mortgage for a house with Homeward Mortgage company. One of their perks was that they would only do a soft credit check unless a hard check was needed. If needed they would have to approve it with us and contact us ahead of time. We were told this on the phone and in texts I have on my phone with screenshots from XX/XX/XXXX. However after checking my credit report on XX/XX/XXXX I see they did a credit check that hit my account. I was never contacted by phone, through call or text or by email in any way asking or notifying me. I have sent this to the two people I was working with XXXX XXXX and XXXX XXXX but no response.
10/29/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30341
Web