|
I applied to refinance my mortgage on XXXX XXXX . I locked a rate with Guaranteed Rate. XXXX XXXX from Hometown Lending Partners was one of the last to respond that day. I told XXXX I was set with who I was going with, because I assumed he could n't beat what I had, since everyone came in around the same rate. XXXX sent me a rate that was lower. I told XXXX that I definitely would like to go with him then. XXXX and I had been in contact over the next few weeks. I had locked with Guaranteed Rate, so before I gave up that lock, I wanted XXXX to provide the loan estimate. He sent me an estimate under terms that I would 've agreed to. I told Guaranteed Rate that I was going with XXXX , so they said they 'd release the lock. I was in constant contact with XXXX and sending him my financial documents. XXXX never said he needed everything to lock the rate. Guaranteed Rate did n't require all my documents to lock. As I got the last of my documents in, XXXX sends me the papers to sign. He does n't bother to call or email to mention that if I sign them, I 'll need {$12000.00} as a down payment. The original terms had a very small down payment less than {$500.00}. I asked XXXX why he did n't lock my rate and he acted like he did n't know that was an option. I asked XXXX for his manager 's info. I spoke with his manager XXXX XXXX and he basically said they need something from me to lock, and he acted like locking a rate was rarely done, and said that rates went up, so there 's nothing they can do. They sent a fake estimate, lied and acted in bad faith.
|