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In XXXX XXXX we received an email with personal information making us believe it was XXXX XXXX XXXX with wire instructions to complete the closing cost via wire transfer. When calling XXXX XXXX XXXX to verify the amount and confirm wiring information, I was told the amount again with no reason to believe this was not the true wire instructions. At the title company, XXXX confirmed the wire stating they received it. After an email again was sent stating the account was closed, XXXX confirmed it was a scam and couldnt tell me if their systems were involved in a hack. Within the hour, we notified XXXX XXXX to recall the wire and nobody at the local branch was able to do it. Wasting precious time to initiate the kill chain. I contacted the FBI and they froze the money but XXXX XXXX has not been for coming or helpful and states the money has been lost even with multiple red flags on the account the money was wired to.
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