Hertzmark, Crean & Lahey, LLP. CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/09/2023 No
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • AZ
  • 85040
Web
In XX/XX/2023, I rented a XXXX car. After waiting hours for a car that I prepaid for, I got to the registration. While getting the rental car, I asked the representative for car insurance to cover the car in full. The representative provided the cost and I agreed. I asked the representative if this insurance covers the car in fully. I was informed " if anything happens, you can walk away from the car and not get charged. '' I clarified again and was informed the same information. After returning the call, I was informed that I would need to pay for damages on the rental car. I was informed the back window was shattered. After speaking to the customer representative, XXXX. I was informed that the insurance I paid for was incorrect and that I would have to pay for the damages. I was never informed there are two different types of rental car insurance to purchase. This is considered false sales practice. I was mislead in thinking I have coverage for a rental car and paid for the service. I was never informed of the additional insurance needed to be purchased when speaking to the representative. I informed them of what I wanted and they provided the cost that I agreed to. XXXX calls me back and I informed her of the situation. They asked for a written letter about the situation which I provided. I was informed the situation would be review. Thereafter XXXX called me back and stated I needed to pay for the damages. She then states after disagreeing with the decision that called her out of her name. and I was disrespectful. This is false. The company misrepresented the services offered and mislead me on the service I asked for.
08/05/2019 No
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • NY
  • 10708
Web