Hello Digit, LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
05/03/2017	Yes	Checking or savings account Other banking product or service	Problem caused by your funds being low Overdrafts and overdraft fees	WI 537XX	Web
I use XXXX which is a personal micro savings app. The service uses an app to study your back account and your spending habits to make micro withdrawals from your account for savings. The service also promises to cover overdraft fees if the app does n't do this properly or withdraws money that causes an overdraft. I am complaining because I am not being given the full overdraft reimbursement. On Friday XXXX XXXX XXXX took XXXX withdrawals of {$62.00} and {$53.00}. I was not alerted to this fact and only found out because my bank sent me an alert. XXXX has never taken this much from my account in one d ay before. I attempted to withdraw the money and was told by the app that it would not be available until Wednesday XXXX XXXX XXXX ). During this time I attempted to withdraw money from other XXXX savings to stop the overdraft fees, but it was not enough because I have set up pre planned payments that the app should be aware of. I immediately contacted XXXX on Friday XXXX XXXX XXXX ) and was told by the representative that the money would not be available until Wednesday XXXX XXXX XXXX ) and I also told her that because of this I will overdraft significantly. She responded that it was XXXX policy to cover overdraft fees and asked for screenshots. Fast forward to this Tuesday when I now have XXXX NSF fees and after many emails to the rep I am told that XXXX is not responsible for the overdraft fees and that they will only be reimbursing me {$15.00}. I was upset because if that large amount had not been taken I would not be in this situation right now. My account would have been fully covered. I asked to speak with management and was given the same spiel that XXXX was not the cause, but XXXX caused this snowball effect. It is supposed to be smart enough to know my bank account and given my time with the app it would be obvious that taking that much money in one day would not work for me. I feel as if this company is trying to find a simple loophole to avoid responsibility. My account would have been fully covered if the app would have taken the normal amount it usually does. I feel like XXXX is not honoring their agreement. I have closed my account. I now have XXXX NSF fees and I was only able to access the money they took today ( XXXX XXXX ). The money wo n't post until tomorrow which will balloon this problem even further.
09/01/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	UT 84401	Web
On Thursday XX/XX/XXXX I attempted to make a {$25.00} transfer from my XXXX XXXX account to my XXXX account. However a system error caused the transfer to be processed twice. I waited a few days to see if the transaction would fall off my account as it was " Pending '' in my Spending account. However, on XX/XX/XXXX the transaction was still shown as pending on my Spending account but my investment account showed it had been returned for XXXX, insufficient funds. I contacted Digit regarding this requesting that they investigate and my case was escalated with their engineering team. To this date I still do not have access to the {$25.00} that has been pending since XX/XX/XXXX at XXXX PM. I have made numerous follow-ups requesting additional information and on XX/XX/XXXX I received the following : I '' do want to assure you that we have been partnering with our engineering team to see what was going on. To explain a bit more, the transfer from XX/XX/XXXX has been returned correctly. The funds from that transfer should be back in your account. In addition, you created a manual transfer of {$25.00} later in the day on XX/XX/XXXX, and that transfer was successful. This means that the amount you are seeing in your account should all be correct. '' This is incorrect. My Digit XXXX account currently shows a {$0.00} balance, a pending {$25.00} withdrawal to my investment account, and does not allow me to make a transfer of {$25.00} as it shows my available balance is {$0.00}. I've forwarded a subledger for my account showing all of my transactions minus the pending {$25.00} withdrawal to Digit and it shows I still should have {$25.00} in my account. This needs to be corrected immediately, it's been nearly a month that this has remained pending and I have not been given access to my funds. While {$25.00} isn't a lot of money it's the equivalent of a credit card payment for many folks and the fact that a system error has caused my money to be unaccessible for over a month and for their engineering team to say that it's all fixed and my balances are correct is troublesome to say the least. I don't want system errors to cause others to be out of money, potentially even more than just {$25.00}, and Digit has failed to properly address the situation within a reasonable time, thus I have no choice but to seek the help of regulators like the CFPB
10/19/2022	Yes	Checking or savings account Other banking product or service	Opening an account Unable to open an account	TN 38115	Web
Over the course of XXXX, I signed up for the waitlist to join XXXX XXXX ( now partnered with XXXX ) to open an account. This account would have included a Bills account, Spending account, and Saving account. After normal processing, I held the account, but I wasn't using the account as actively as I thought I would have. So in XXXX of 2022, I decided to close the account. I have included supporting email records to show this. Almost 6 months later, I was looking to re-open an account with XXXX and fully transition to them from XXXX XXXX. I started the process over since it had been a while since the previous account was closed. I followed the instructions to create a new account, but after entering my SSN, I received a message stating that " Something went wrong '' and the " Bills & Spending '' account can't be opened for me right now. I then reached out to support to find out why and was told " I took a look, and I'm seeing that you previously had a XXXX account and then signed back up to XXXX. Because of that, you are not able to change your XXXX account back to a XXXX account. I'm really sorry for the inconvenience, but there are some technical limitations with our system that prevent more than one switch between the two account types. '' I asked if there was an override for this. I was thinking that it was something I needed to do on my end to fix the issue and get the account opened, Instead I was told " You're asking a great question. I can definitely see how this could have been beneficial, but unfortunately it's not something we can offer right now. '' I was, however, allowed to open another account type, which is their saving feature account, but not the other. Also, considering her language about more than one switch between the two account types, this would have been my first and only switch. This feels unfair and unclear. There's nothing I could do to resolve the issue with them. There is no number I can call. Nothing. Just going the extra mile, I requested my consumer records from XXXX to see if there was anything I could be at fault for.
12/01/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	IL 60527	Web
Hello, I am writing to you on this occasion because since XX/XX/XXXX I have not been able to dispose of my funds that are in the Hello Digit inc. digital wallet. Namely, I forgot the password to my Digit profile, so I contacted the Help at Digit administrators to help me access my account. They asked me for documents such as bank statements, deposit slips, blank checks, and personal documents issued by the state, all of which I did and submitted to them in emails in accordance with their instructions. However, since my problem was not solved, I contacted them again. They only referred me to other officials or computer-generated bots, who asked me for the same documents again and again and did not offer any solutions. Since I didn't get feedback from Digit about the status of my problem for almost a month, I tried to contact them in several ways, including through customer service, emails, and even through social networks, but I didn't get any response. I would also like to mention that the funds I have in their account are necessary for my everyday life, such as for reasons of health care among others. I am writing to you on this occasion because, as much as I appreciate their policy of privacy and protection of personal data, in this particular case it was carried out to the detriment of communication and customer services, and I do not receive any feedback on the status of my profile and I do not have access to the funds that I need and In this way, material damage is done to us, but also lost profit. I hope that through you I will be able to exercise my rights and that I will be given access to the account, and I am open to any kind of compromise and cooperation and I can provide any proof that is needed. Best regards, XXXX XXXX
09/21/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NY 11373	Web
On XX/XX/2022, I supposed to receive 7checks from a saving app called Digit that I've been saving money to. I only received 4 checks, never got other 3. I emailed Digit about the checks, they said those 2 checks are already been cashed to my account. They are able to cancel 1 check from the lost 3 checks. I asked them I never received the two checks, it's not possible they are deposited to my account. The next day they changed one agent to contact with me, she said my checks are cashed at XXXX. I have to contact with XXXX. Then I called XXXX, XXXX knows nothing about this and asked me to contact with the sender. I contact with Digit again, they ask me to get an affidavit of check fraud form from XXXX and notarize it, I went to chase get the form and notarized it and sent back to Digit. Digit told me they send the form to XXXX, now I have to follow up with XXXX not them anymore. After that, no matter what question I ask them, the agent ask me to contact with XXXX. I went to police station wanted to file a report, but the police said I have to have some sort of paper work to proof my check been cashed. I asked Digit the proof of the checks been cashed before, they never gave me any. I went to XXXX again and an agent there told me there's nothing I can do, the sender has to file the claim. I told her they wouldn't do anything for me, she said it's your money, they have to give them back to you. And she told me this website and I can report them here. I can give the email content with Digit as proof if it's necessary. The one check is XXXX XXXX the other one is XXXX.
09/01/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 34743	Web
Since XXXX of XXXX I have been reaching out to XXXX XXXX regards to me not being able to access my account due to an email that was linked to a college that no longer is existent. I have sent countless emails to have my password reset as well as sent information to prove that I am the account holder i.e State ID, account information and mail. The emails remain the same, stating that they have been trying to reach me and have not heard from me in seven days and close my request every time. There is no way to contact them over the phone. The individuals who send the emails, names change periodically. This has been a major inconvenience where I thought I was using an app to save money, to only have my money held hostage. The last I used my account was XX/XX/2021, since then I have received text stating my connection to my bank has been disconnected to the app where I attempted to re-connect every time which has been very difficult. I have text messages to prove from month to month I attempted to connect my account. I sent my First email in XXXX of XXXX and the again the back and forth continues with 30 messages. I have {$7500.00} that is linked to this account where I need the funds as soon as possible. I have mentioned taking legal action and still nothing has changed. The most current email was sent to me XX/XX/2021 with the same statements as above. I would like to handle and expedite this ordeal as soon as possible. Thank you in advance for you assistance. Best Regards, XXXX
12/05/2019	Yes	Checking or savings account Checking account	Closing an account Can't close your account	NY 117XX	Web
I downloaded an app called digit to help me manage my money and savings. Its a legit app, I even researched it before I downloaded it. I closed my checking account with my bank that I was using through digit. When you use the digit app it can automatically transfer money into a savings account through them. So when I closed my bank account I wanted to withdraw my money that Digit had automatically saved. Easy enough I had to verify my routing number and account number and they would send me a check. I did verify my account and the app kept refreshing me to the home page. I did this several times on different days and got the same results, so I decided to contact digit. What I found out was that they did not have a help hotline only an email address. Irritating, but I emailed them. My first email I sent was in XXXX on the XXXX, I received an automated email back saying that they would be in touch within 48 hours. I checked my email all week and nothing. I never received any phone calls either, so I emailed a second time on XX/XX/XXXX, again same automated message. And again no real response to my emails. So I emailed again for a third time on XX/XX/XXXX and the same thing happened. I have now emailed Digit again today on XX/XX/XXXX, I have emailed a total of four times over the course of two and a half weeks and each time they said they would be contacting me within 48 hours. Im very frustrated and would just like my money back l. It shouldnt be this hard to contact support.
10/27/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	VA 23227	Web
I opened a XXXX account on XX/XX/XXXX. I tried connecting my checking account but it would not work. Hours later I received a notification to contact support so I did and provided the requested documents to verify my identity. My account was still usable so I made transfers from my XXXX wallet balance to this account periodically as I started setting up my billers to use this account information. In total I deposited {$870.00} to the account. I set up my company 's direct deposit to go into the account as well. On XX/XX/XXXX at XXXX I received an email that stated " Your XXXX account has been temporarily XXXX ''. I replied to the email with the verification documents requested ( ID, Bank statement, Utility bill, Direct deposit form ). I tried logging into the app and was unable to. I tried calling but their system makes you enter your debit card number to proceed. On XX/XX/XXXX at XXXX I called XXXX and entered my card number in three times until it automatically transferred me to an agent. The agent looked up my account and state that it was closed. I asked for more information and she stated " your account is closed without refund ''. She told me she was going to email higher support. I requested to be transferred to higher support but she did not.
04/04/2020	Yes	Checking or savings account Savings account	Managing an account Banking errors	WA 98604	Web
Digit offered a promotion where I would get {$100.00} if I shared my referral link and got three people to sign up by XX/XX/XXXX. Then, when they had all made an autosave using Digit I would receive the bonus. I got 2 of my friends to sign up on XX/XX/XXXX, and another to sign up on XX/XX/XXXX. Digit made an autosave for the first 2 friends and I received {$5.00} for each of them. But Digit didn't make an autosave for the third friend. Eventually, I reached out and helped them change the checking account linked to their Digit account. Then the Digit finally made an autosave for the. However, Digit only credited my {$5.00} for that referral instead of the {$90.00} they had promised under the terms of the promotion. I finally reached out to Digit on XX/XX/XXXX. They replied " After looking into your account it shows that one of your friends auto saved and was paid out on XX/XX/2020. Unfortunately the promotion date for the {$100.00} ended on XX/XX/2020. '' I reached reached out again arguing that their promotional page only stated that the friends had to sign up by that date. The page said nothing about when the autosave had to occur, and it was Digit 's fault that the autosave had been delayed in the first place.
11/15/2022	No	Checking or savings account Savings account	Managing an account Problem accessing account	TN 370XX	Web
This complaint is regarding the XXXX XXXX. I have been a customer for over a year and this savings app takes money from my account to place in my digit savings account. On XX/XX/XXXX, I attempted to log in as I do multiple times a day and the app no longer accepted my pin. We went through the two step verification to log in and it turns out that the account still has my old phone number attached so I can not receive my verification code. I checked the digit help center and there is no phone number to call, only a help email address and help center. I created an inquiry through the company website on XXXX as well as sending an email. Another email was sent XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I have upwards of XXXX dollars in this savings that I use for bills. I am unable to access my funds and the company is still taking money out of my checking account. Please help me gain access to my funds.
05/21/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MA 02115	Web
There was no explicit mention of a regular fee for using the app. All I did was connect my Checking account and the next day an amount of XXXX USD was deducted. There was no intimation or confirmation of any kind. I have closed my account now but would like a refund for the uninformed transaction carried out. While deactivating my account, one of the reasons they ask is if it is because of unknown hidden charges ; which proves they are well aware of their practices. Lastly, it would be germane to have Digit mention it clear and bold about their charges.
11/14/2022	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	NY 109XX	Web
I am a customer with Digit/HelloDigit, the savings application. On XX/XX/XXXX, I had a little over XXXX in my account ( between a couple of goals set ). This money was earmarked for a medical expense, for which a deposit must be paid by this Friday. On Saturday, I checked to ensure the money was there, and over XXXX of the funds were gone. I have attempted to contact Digit numerous times through email ( they do not have a customer service number ) and have heard nothing back. In addition, they did not reach out to me when this occurred.
02/07/2022	Yes	Checking or savings account Checking account	Closing an account Can't close your account	NY 10016	Web
After recently returning home from traveling, I got my mail only to find a XXXX debit card for an account I did not open. As a result, I determined someone must have fraudulently opened the account through XXXX in an attempt to get me to activate the card once I received it. Instead, I immediately reached out to XXXX, but as of yet have not been able to get a written confirmation from their support teams that the fraudulent account has been closed.
10/30/2018	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MD 20708	Web
A withdrawal of {$2.00} was made today XX/XX/2018 around XXXX est. I already requested my digits account to be closed and refunded all the money they took from me as I no longer wanted their services. They did refund that small balance months ago, but now they are still taking money out my account and have not closed my account and it's been over 90 days. I am worried they are just taking money out my account and I want them to stop.
04/13/2022	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	TX 78752	Web
I canceled my digit.co account in XXXX but they have continued withdrawing funds from my account. I contacted them to make sure I didn't have a second account, and they said the account holder 's information did not match the information on my drivers license and bank account statement. My wife does not have a digit account either. They then refused to work with me to prevent the continued theft of funds from my account.
06/26/2018	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	FL 32907	Web
Last year, This whole year from XXXX XX/XX/XXXX XXXX XX/XX/XXXX {$2.00} XXXX XXXX. I have been fighting with them so long. Their platform all of sudden wasnt working with my my bank verified. I had money in it. Im not sure when I continue to closed. I still was getting these fees. They go back to XXXX. Im tired
05/12/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	SC 29169	Web
Having problems with digit I canceled my subscription with them and they are still taking money out of my account. In fact they took {$5.00} out of my account this morning XXXX XXXX XXXX I canceled my subscription with them back last year.
07/10/2020	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	NJ 08757	Web
As of XX/XX/2020 I have not been able to save anything using the money saving app called digit. I use this app to save money without having to actually do it myself for pennies on a dollar. Id like to be able to continue using this service.
07/07/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NC 28540	Web
I have a Digit account that helps me save money & you guys are blocking access. The app is a great account Ive been using since 2018. Please fix that service.
07/05/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	OH 435XX	Web
I am on Digit and they are stating that they are unable to transfer funds/link my acct with my checking acct. please fix this issue.
01/19/2024	No	Credit reporting or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	XXXXX	Web	Servicemember

11/22/2022	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	PA 19013	Referral

09/30/2022	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	NY 11373	Referral

05/18/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 90703	Phone

10/21/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account		Phone

08/11/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	IL 62702	Web

07/12/2020	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	VA 20170	Web

03/20/2020	Yes	Checking or savings account Savings account	Managing an account Banking errors	VA 23229	Referral

07/16/2019	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NH 03811	Phone

03/05/2015	No	Bank account or service Savings account	Deposits and withdrawals	FL 34994	Phone