Hello Digit, Inc CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via
05/03/2017	Yes	Checking or savings account Other banking product or service	Problem caused by your funds being low Overdrafts and overdraft fees	WI 53716	Web
I use XXXX which is a personal micro savings app. The service uses an app to study your back account and your spending habits to make micro withdrawals from your account for savings. The service also promises to cover overdraft fees if the app does n't do this properly or withdraws money that causes an overdraft. I am complaining because I am not being given the full overdraft reimbursement. On Friday XXXX XXXX XXXX took XXXX withdrawals of {$62.00} and {$53.00}. I was not alerted to this fact and only found out because my bank sent me an alert. XXXX has never taken this much from my account in one d ay before. I attempted to withdraw the money and was told by the app that it would not be available until Wednesday XXXX XXXX XXXX ). During this time I attempted to withdraw money from other XXXX savings to stop the overdraft fees, but it was not enough because I have set up pre planned payments that the app should be aware of. I immediately contacted XXXX on Friday XXXX XXXX XXXX ) and was told by the representative that the money would not be available until Wednesday XXXX XXXX XXXX ) and I also told her that because of this I will overdraft significantly. She responded that it was XXXX policy to cover overdraft fees and asked for screenshots. Fast forward to this Tuesday when I now have XXXX NSF fees and after many emails to the rep I am told that XXXX is not responsible for the overdraft fees and that they will only be reimbursing me {$15.00}. I was upset because if that large amount had not been taken I would not be in this situation right now. My account would have been fully covered. I asked to speak with management and was given the same spiel that XXXX was not the cause, but XXXX caused this snowball effect. It is supposed to be smart enough to know my bank account and given my time with the app it would be obvious that taking that much money in one day would not work for me. I feel as if this company is trying to find a simple loophole to avoid responsibility. My account would have been fully covered if the app would have taken the normal amount it usually does. I feel like XXXX is not honoring their agreement. I have closed my account. I now have XXXX NSF fees and I was only able to access the money they took today ( XXXX XXXX ). The money wo n't post until tomorrow which will balloon this problem even further.
12/05/2019	Yes	Checking or savings account Checking account	Closing an account Can't close your account	NY 11782	Web
I downloaded an app called digit to help me manage my money and savings. Its a legit app, I even researched it before I downloaded it. I closed my checking account with my bank that I was using through digit. When you use the digit app it can automatically transfer money into a savings account through them. So when I closed my bank account I wanted to withdraw my money that Digit had automatically saved. Easy enough I had to verify my routing number and account number and they would send me a check. I did verify my account and the app kept refreshing me to the home page. I did this several times on different days and got the same results, so I decided to contact digit. What I found out was that they did not have a help hotline only an email address. Irritating, but I emailed them. My first email I sent was in XXXX on the XXXX, I received an automated email back saying that they would be in touch within 48 hours. I checked my email all week and nothing. I never received any phone calls either, so I emailed a second time on XX/XX/XXXX, again same automated message. And again no real response to my emails. So I emailed again for a third time on XX/XX/XXXX and the same thing happened. I have now emailed Digit again today on XX/XX/XXXX, I have emailed a total of four times over the course of two and a half weeks and each time they said they would be contacting me within 48 hours. Im very frustrated and would just like my money back l. It shouldnt be this hard to contact support.
04/04/2020	Yes	Checking or savings account Savings account	Managing an account Banking errors	WA 98604	Web
Digit offered a promotion where I would get {$100.00} if I shared my referral link and got three people to sign up by XX/XX/XXXX. Then, when they had all made an autosave using Digit I would receive the bonus. I got 2 of my friends to sign up on XX/XX/XXXX, and another to sign up on XX/XX/XXXX. Digit made an autosave for the first 2 friends and I received {$5.00} for each of them. But Digit didn't make an autosave for the third friend. Eventually, I reached out and helped them change the checking account linked to their Digit account. Then the Digit finally made an autosave for the. However, Digit only credited my {$5.00} for that referral instead of the {$90.00} they had promised under the terms of the promotion. I finally reached out to Digit on XX/XX/XXXX. They replied " After looking into your account it shows that one of your friends auto saved and was paid out on XX/XX/2020. Unfortunately the promotion date for the {$100.00} ended on XX/XX/2020. '' I reached reached out again arguing that their promotional page only stated that the friends had to sign up by that date. The page said nothing about when the autosave had to occur, and it was Digit 's fault that the autosave had been delayed in the first place.
05/21/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MA 02115	Web
There was no explicit mention of a regular fee for using the app. All I did was connect my Checking account and the next day an amount of XXXX USD was deducted. There was no intimation or confirmation of any kind. I have closed my account now but would like a refund for the uninformed transaction carried out. While deactivating my account, one of the reasons they ask is if it is because of unknown hidden charges ; which proves they are well aware of their practices. Lastly, it would be germane to have Digit mention it clear and bold about their charges.
02/07/2022	Yes	Checking or savings account Checking account	Closing an account Can't close your account	NY 10016	Web
After recently returning home from traveling, I got my mail only to find a XXXX debit card for an account I did not open. As a result, I determined someone must have fraudulently opened the account through XXXX in an attempt to get me to activate the card once I received it. Instead, I immediately reached out to XXXX, but as of yet have not been able to get a written confirmation from their support teams that the fraudulent account has been closed.
10/30/2018	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MD 20708	Web
A withdrawal of {$2.00} was made today XX/XX/2018 around XXXX est. I already requested my digits account to be closed and refunded all the money they took from me as I no longer wanted their services. They did refund that small balance months ago, but now they are still taking money out my account and have not closed my account and it's been over 90 days. I am worried they are just taking money out my account and I want them to stop.
04/13/2022	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	TX 78752	Web
I canceled my digit.co account in XXXX but they have continued withdrawing funds from my account. I contacted them to make sure I didn't have a second account, and they said the account holder 's information did not match the information on my drivers license and bank account statement. My wife does not have a digit account either. They then refused to work with me to prevent the continued theft of funds from my account.
06/26/2018	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	FL 32907	Web
Last year, This whole year from XXXX XX/XX/XXXX XXXX XX/XX/XXXX {$2.00} XXXX XXXX. I have been fighting with them so long. Their platform all of sudden wasnt working with my my bank verified. I had money in it. Im not sure when I continue to closed. I still was getting these fees. They go back to XXXX. Im tired
07/10/2020	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	NJ 08757	Web
As of XX/XX/2020 I have not been able to save anything using the money saving app called digit. I use this app to save money without having to actually do it myself for pennies on a dollar. Id like to be able to continue using this service.
07/07/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NC 28540	Web
I have a Digit account that helps me save money & you guys are blocking access. The app is a great account Ive been using since 2018. Please fix that service.
07/05/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	OH 43528	Web
I am on Digit and they are stating that they are unable to transfer funds/link my acct with my checking acct. please fix this issue.
09/01/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 34743	Web

05/18/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 90703	Phone

10/21/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account		Phone

08/11/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	IL 62702	Web

07/12/2020	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	VA 20170	Web

03/20/2020	Yes	Checking or savings account Savings account	Managing an account Banking errors	VA 23229	Referral

07/16/2019	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	NH 03811	Phone

03/05/2015	No	Bank account or service Savings account	Deposits and withdrawals	FL 34994	Phone