Healthcare Management, LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
02/08/2017	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	CO 80013	Web
To whom it may concern : This letter is being sent to you in response to the above reference account that A-1 Collection Agency, has reported and listed on all XXXX major credit reporting agencies ( XXXX, and XXXX XXXX ). Please be advised that this is not a refusal to pay, but written notice sent in pursuant to the Fair Debt Collection Practices Act, XXXX XXXX Sec. XXXX ( b ) that your claim is disputed and Validation is requested. This is not a request for " Verification '' or proof of my mailing address, but a request for " VALIDATION '' made pursuant to the above named Title and section. I respectfully request that your offices provide me with competent evidence. Please provide me with the following : What the money you say I owe is for. Explain and show me how you calculated what you say I owe. Provide me with copies of any documents that show I agreed to pay what you say I owe. Identify the original creditor. Prove the Statute of Limitations has not expired on this account. Show me that you are licensed to collect in my state. Provide me with your license numbers and Registered Agent. At this time I will also inform you that if your offices have reported Invalidated information to any of the XXXX major credit bureaus ( XXXX, XXXX, and XXXX XXXX ) this action might constitute Fraud under both federal and state laws. Due to this fact, if any negative mark is found on any of my credit reports by your company, or companies that you represent. I will not hesitate in bringing legal action against A-1 COLLECTION AGENCY, for the following : Violation of the Fair Credit reporting Act. Violation of the Fair Debt Collection Practices Act. Defamation of character. If A-1 COLLECTION AGENCY, is able to provide the proper documentation as requested in the following Declaration, I will require at least 30 days investigating this information and during such time all collection activity must cease and desist. Also during this validation period, if any action is taken which could be considered detrimental to a credit reporting repository that could be inaccurate or invalidated or verifying an account as accurate when in fact there is no provided proof that it is. If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately. I would also like to request, in writing, that no telephone contact be made by your offices to my home or to my place of employment, if your offices attempt telephone communication with me, including but not limited to computer generated calls and calls or correspondence sent to or with any third parties, it will be considered harassment and I will have no choice but to file suit. All future communication with me must be done in writing and sent to the address noted in this letter by USPS. It would be advisable that you assure that your records are in order before I am forced to take legal action. This is an attempt to correct your records ; any information obtained shall be used for that purpose. Sincerely, XXXX XXXX
05/21/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CO 815XX	Web
A-1 Collection Agency, LLC is pursuing payment from me in the amount of {$28000.00} on behalf of my deceased husband, XXXX XXXX, for services provided at the XXXX XXXX XXXX in XXXX XXXX, Colorado. My late husband had his own health insurance and these medical bills should have been covered under his healthcare plan. I was not a guarantor on his health insurance account ; I was not a co-signer ; this was not a joint account, nor did I sign any documents on his behalf. I am not a beneficiary to any of his estate that would cover any outstanding balances due on his behalf because there is no estate. I have attached a copy of the statement from A-1 Collection Agency, LLC, XXXX. XXXX XXXX, XXXX XXXX, Colorado XXXX XXXX - and have high-lighted the line item reflecting the {$28000.00} medical collection. I have tried to communicate directly with A-1 Collection Agency, LLC and explain to them that I am not responsible for this debt. Colorado is not a community property state and I am not a guarantor on this insurance bill so consequently this debt does not belong to me. A-1 Collection Agency, LLC is relentless in their pursuit to collect this outstanding debt and they are doing so illegally. I receive multiple phone calls throughout the day and evening. Pursuing a collection from me in the manner in which A-1 Collection Agency, LLC is operating is a violation of the Fair Debt Collection Practices Act ( FDCPA ). The FDCPA is a federal law that limits the behavior and actions of third-party debt collectors who are attempting to collect debts on behalf of another person or entity. The law, as amended in XXXX, restricts the means and methods by which collectors can contact debtors, as well as the time of day and number of times contact can be made. If the FDCPA is violated, a suite may be brought within one year against the debt collection company as well as the individual debt collector for damages and attorneys fees. In summary, this account does not belong to me and I am not responsible for this debt. A-1 Collection Agency, LLC needs to discontinue their unsubstantiated pursuit against me for this bill.
08/18/2017	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CO 807XX	Web
I had a doctor visit with XXXX XXXX at the XXXX XXXX on XXXX XXXX of XXXX. On XXXX XXXX XXXX the XXXX XXXX sent out the bill to be paid. My heath equity company received the bill on XXXX XXXX XXXX. I then process it in my account to be paid and a XXXX card was sent to the same XXXX XXXX that other payments have been mailed to from XXXX XXXX. That XXXX card was sent out on XXXX XXXX XXXX, that payment was never processed by the XXXX XXXX or XXXX XXXX. On XXXX XXXX XXXX my XXXX XXXX company saw that payment had not been processed yet so they issued a check and sent to the same XXXX XXXX XXXX They check was never processed by the XXXX XXXX or XXXX XXXX. The XXXX XXXX issues all bills to AR Services after they have n't been paid. AR Services contacted me via phone and sent me mail that I had an outstanding bill to be paid. I contacted them several times saying this bill had been paid that the XXXX XXXX had been issued a payment and gave them the date of XXXX XXXX XXXX that it had been mailed. They were supposed to be in contact with the XXXX XXXX to confirm they had received payment. To my knowledge this had been taken care of. On XXXX XXXX XXXX I had my credit pulled to be pre-qualified for a home loan. It showed on there that A1 Collections had two different collections on there for {$130.00} not being paid to the XXXX XXXX for that doctor visit. If it were n't for me trying to be pre-qualified I would have not known that I had been sent to collections. I contacted A1 services that same day to ask about this and ended up paying the full amount to settle it. I have attached documentation that XXXX payments were sent from my health equity account for this to be paid back in the beginning of the year.
04/27/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	TX 76205	Web
XX/XX/XXXX XXXX XXXX was hospitalized in a XXXX XXXX and the clinic, XXXX XXXX XXXX incorrectly billed XXXX insurance. The resulting incorrect bill was disputed by insurance and we, the individual seen, were sent a bill for an incorrect ending amount for {$320.00}. We took steps to contact the clinic and were assured that they would pause the account. In the summer of XXXX while insurance was still working through the error with the clinic, this bill was sent to collections in the amount of {$340.00} to the A-1 collection agency in XXXX XXXX XXXX. We contacted the agency and let them know this was a bill under review and was incorrect. Regardless, the amount sent to collections has been show. As a delinquent report and is showing up as q Derogatory Account by the collection agency, even though the account is shown as current. The clinic noted bad debt recovery on XX/XX/XXXX as we continued to work with them on the correct billing amount. We want it to be know that we have had a mortgage impacted by this bad debt the bad debt was incorrectly submitted to collections and then continues to be listed as active. We are taking steps to mitigate this with credit bureaus but this is unacceptable given this all started with a billing mistake on the part of XXXX XXXX XXXX. The account references are : XXXX XXXX XXXX : XXXX XXXX XXXX XXXX : XXXX
03/20/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	CO 815XX	Web
On XX/XX/XXXX I was served at my home at XXXX. Upon opening the summons, I received my first notice that a medical account I had been making regular payments on, was sent to XXXX XXXX XXXX and they were suing me for judgment for {$1000.00} plus attorneys fees and costs. Prior to this, I had still been making payments to XXXX XXXX and had no reason to believe my account had even been sent to collections, neither had I ever received written notice from XXXX XXXX showing a balanace owed for this account. When I called XXXX XXXX XX/XX/XXXX at XXXX, I spoke to two different people and was told by the manager that this is what happens when you put a blind eye to your mail. Never have I ever received a statement of this account or any other notice prior to a summons. I tried to set up payment arrangements for even double what I have been paying to XXXX XXXX, but was told by the manager that if the amount wasnt paid by the court date the judgement would be entered anyway, so my efforts to resolve the issue out of court were unsuccessful. I have also filed a case with usps in complaint that I am not receiving mail, as was advised by XXXX XXXX to do. That case number is XXXX, filed XX/XX/XXXX at XXXX and is pending investigation.
08/13/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	WY 827XX	Web
I am writing on behalf of my wife XXXX XXXX. We saw back in XXXX of XXXX that she had a collections on her credit report for a medical bill she received as a child. We immediately contacted A-1 to pay the amount of {$200.00} in full the very next day. We requested a goodwill deletion because of her otherwise perfect credit record- this was a debt levied onto a minor who at the time did not even realize it existed. Because of this circumstance A-1 agreed to a goodwill deletion. This past week the collection was reopened on her credit reneging on their promise and the account now appears to be open as if we never paid. Attached are bank statements and credit report info that documents this illegal situation and illegal attempt to collect an already paid debt. I am also sending this to XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX as the originator of the medical debt for their failure to utilize a reputable debt collection agency and being complicit in these illegal actions.
10/06/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CO 804XX	Web
I 've spoken to multiple representatives at A1 collections in XXXX, CO. Every time i speak with someone the amount I owe has been a different number. They are over 2 weeks behind on processing the electronic transfer from my garnishment. As of now I have paid it off in full but they do n't have record of it so they are continuing to garnish future paychecks when to my calculations the amount in full is paid off. I find it really shady that they do n't have record of my most recent payments. I work for XXXX and have been in contact with my payroll division and they have promised me that they electronically transfer the garnishment and that there should be no more the 3 days for the money to be processed. A1 has been extremely rude and inconsistent with the amount of money. Maybe there is a lag in data processing on their part but I do n't feel like I should suffer because they do n't update their payment records in a timely fashion.
03/08/2023	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CO 80130	Web
On XX/XX/XXXX a wrong collection report was file under my name and address. I did try to validate the information throught cerified mail exercising my FDCPA Rights made persuant to 15 USC Sec. 809 ( b ) on XXXX XXXX of XXXX an agent of the company name XXXX signed reciving my validtion notice but is been 40 days and the 30 day period has expired and they havent been able to provide me with any proof of this debt neither they have remove this account from any of the credit bureaus ( XXXX, XXXX, XXXX ) and doing more research they dont have a valid collection license in the state of Colorado making this report not only invalid but ilegal. i would like to report this angency and make sure this false report gets removed from my credit report.
06/22/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CO 816XX	Web
I received a letter in the mail stating that I owed {$120.00} to A1 collection agency. I verified the amount with the creditor, because I never received a bill for the amount they were requesting, and they confirmed that I do not owe anything, and the debt doesnt exist. This was validated in writing. I then sent this validation to A1 collection agency, and they continue not to send me validation of the debt, my signature, stating that I agreed to pay the debt, or agree to stop harassing me. They use unethical practices to try and get consumers to sign up for a portal system that I do not believe is entirely secure, allowing them to delete messages in alter the facts. Or just deleting messages they dont agree with.
01/17/2024	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	WA XXXXX	Web	Servicemember
AS I STATED PREVIOUSLY UNDER WHAT INFORMATION I WAS TRYING TO GATHER THIS MORNING BECAUSE I RECEIVED A ROBOCALL TELLING ME MY PERSONAL INFORMATION, AND THIS IS A ATTEMPT TO COLLECT A DEBT. I FOLLOWED IT UP WITH A CALL, AND AFTER THIS RUDE, FOUL MOUTH, AND XXXX INDIVIDUAL SAID XXXX YOU GON NA PAY TODAY, WHICH REALL RILED ME UP WHO SAID I GON NA PUT XXXX TO XXXX XXXX DOLLARS OF DEBT ON YOUR CREDIT REPORTS, AND XXXX IT UP FROM XXXX TO ELBOW. I WORKED TOO HARD TO BOOST MY CREDIT SCORE, ELIMINATED THOUSANDS OF DOLLARS OF DEBT INCLUDING XXXX LOANS TO BE HARASSED AND PESTERED BY XXXX WITH THEIR IDLE THREATS, AND FOUL MOUTHED LANGUAGE.
01/18/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	NC 27530	Web
On XX/XX/XXXX I disputed a collection from A-1 Collection agency on my XXXX credit report. On XX/XX/XXXX the collection was deleted as a result of the dispute, with confirmation number XXXX. On XX/XX/XXXX the collection reappeared on my credit report. I did not receive notice from XXXX within the 5 day window as required by the FCRA. The collection was deleted as a result of the investigation dispute, not as a result of non-communication, ( wherein a collection can be reinstated if the agency responds within 35 days ). Therefore, this reinsertion is incorrect and must be deleted as stated in the result of the dispute.
01/25/2022	Yes	Debt collection Medical debt	False statements or representation Indicated you were committing crime by not paying debt	CO 804XX	Web
XX/XX/2022 Called A1 collection agency at XXXXXXXX XXXX and stated that my credit card had notified me of a severe derogatory remark, a delinquency on my account for over 150 days. A1 representative told me that he saw I had paid, that my account was not delinquent, and that my balance was 140. He said the company would do nothing about this delinquency notice until I paid my balance in full. I stated this was a lie and that I had paid on this account, and he replied that again he could not do anything until I paid it off. Called credit agencies and disputed, balance is incorrect, and so is " delinquency ''
02/22/2018	Yes	Debt collection Medical debt	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	CO 816XX	Web
i was in car accident XXXX and went to the XXXX XXXX XXXX IN COLORADO. I had an active full coverage insurance with my car insurance and health insurance by that time. My insurance had been paid all the related bill regarding my injury by that time and i never receiced any bill from that time until XX/XX/XXXX. I got a letter from collection agency that stated i owed the hospital {$20000.00} that i believed shoud cover my health insurance if the hospital had the right information and file the claim to my insurance.
09/19/2018	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Sued you without properly notifying you of lawsuit	CO 814XX	Web
When the summons was delivered to my work, it was handed to someone other than me. As I understand it, this violates HIPAA standards. I can furnish a notarized statement from this individual if need be. I should add, the summons was offered without a case number on the form. If it had had a case number, Or if it had been delivered by a Sheriff or someone more official, I would not have judged it as a collections ruse to scare me into complying.
02/20/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CO 816XX	Web
On XXXX I sent a certified letter to a-1 collections to validate two accounts that they have placed on my credit report. They have not responded to me, yet they updated the credit bureaus showing the account has been disputed. I do not believe I owe this money and I never received any collection notice from them. Ive included a copy of my credit report showing both accounts and the certified letter that was mailed to them.
09/21/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CO 816XX	Web
I have medicaid and i should not owe any collections as it pertains to medical that are on my credit report. I've resolved with the courts and have uploaded all the documents that states the collection company is illegally attempting to collect a debt not owed. I need the collections removed from my reports which i've attempted to do many times but have not come off. Please assist in any way you can.
03/24/2020	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	CO 81504	Web
I contacted A-1 Collection Agency, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CO XXXX XXXX on XX/XX/2020. They Did not send me a letter within five days of collectors initial communication including the amount of the debt, name of the creditor, and notice of my right to dispute the debt within 30 days. The collection agency sent me the following payment plan information and not any other information.
12/05/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	WI 53511	Web
For well over a month now after we filed XXXX XXXX bankruptcy out of the blue we keep receiving calls & messages but when Ive called many times now they know Ive filed bankruptcy & it has been discharged!!! They keep calling all month of XX/XX/2023 & now XX/XX/XXXX tXXXX XXXX I want it to stop AR Services phone number XXXX when I ask what I owe they dont have a account for me???
04/18/2016	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	CO 80020	Web
I am financially struggling. I called and offered to pay XXXX dollars a month towards my debt until I could get back up on my feet. A-1 refused to take my payment and said they would be garnishing my wages. He even said he would sleep just fine at night knowing I would n't be able to eat if he garnished my wages.
09/06/2018	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CO 816XX	Web
The original creditor notified the collection agency to cease all efforts. Bill is paid. The agency continues to threaten us for a paid bill we do not owe. Original credit says they don't know what else to do.
02/07/2024	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	OK 74804	Web

01/25/2024	Yes	Debt collection I do not know	False statements or representation Indicated you were committing crime by not paying debt	ID 83402	Web

01/23/2024	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CO 812XX	Web	Older American

01/12/2024	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	MN 553XX	Web

10/23/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CO 81416	Web

09/20/2023	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	WI 54547	Phone

09/02/2023	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	TX 78130	Web

08/30/2023	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	CO 81416	Phone

05/04/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 77357	Web

12/14/2022	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	OR 97907	Web	Older American, Servicemember

10/03/2022	Yes	Debt collection Medical debt	Communication tactics Frequent or repeated calls	UT 84532	Web

08/09/2021	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	CO 816XX	Web

07/16/2021	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	CO 816XX	Web

06/23/2021	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	CO 816XX	Web

01/13/2021	No	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CA 96150	Web

11/08/2019	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	CO 81521	Phone

04/26/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CO 81225	Web

10/18/2018	Yes	Debt collection Medical debt	Communication tactics Frequent or repeated calls	CO 81504	Web

10/08/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	CO 81224	Web

04/11/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CO 80013	Web

01/04/2018	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	AZ 85650	Web

10/04/2017	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	CO 81504	Web	Servicemember

06/10/2017	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	NM 881XX	Web

04/06/2017	Yes	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	CO 80504	Web

10/18/2016	Yes	Debt collection Medical	Taking/threatening an illegal action Sued w/o proper notification of suit		Phone

05/25/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Right to dispute notice not received	CO 81650	Web

02/09/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	CO 80226	Web

08/25/2015	Yes	Debt collection Medical	Communication tactics Threatened to take legal action	CO 81650	Web	Servicemember

07/09/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	MO 65779	Web	Older American, Servicemember

06/24/2015	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	CA 90277	Web	Servicemember

01/23/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	CO 80123	Web

01/13/2015	Yes	Debt collection Medical	Taking/threatening an illegal action Threatened arrest/jail if do not pay	CO 81403	Web

12/12/2014	Yes	Credit reporting	Incorrect information on credit report Account terms	CA 94941	Web

10/30/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Threatened to take legal action	CO 81504	Web

10/29/2014	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	CO 80226	Web

09/23/2014	Yes	Debt collection Medical	Improper contact or sharing of info Talked to a third party about my debt	CO 81321	Phone

07/02/2014	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	FL 33140	Web

12/10/2013	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	CO 81504	Referral