Healthcare Finance Direct LLC. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/24/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • TX
  • 76084
My nephew asked to use my card in XX/XX/2021 to make a one time payment on his XXXX XXXXXXXX XXXX aligners. Apparently when a card is in the system it is setup on autopay and I was not aware of this. I contacted Healthcare Finance Direct with my nephew to ask them to remove my card information. They went on to say they can not remove my card without him adding a new one. He do not have a card to add, so they refused to remove mine. Per the rep I spoke with they could not remove his card without replacing one. They provided a email address of XXXX to request them to remove it. I receive a response from them and they say they can not remove it either. I want my card removed, I do not have an account with them and am not responsible for the payment. Name on account : XXXX XXXX Address : XXXX XXXX XXXX XXXX, TX XXXX Telephone # XXXX
07/23/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • IN
  • 46814
I contacted XXXX XXXX XXXX who informed me the debt was not theirs but HFD. I informed them that I had paid on time prior to me sending back the product. Two years later this shows on my credit report. There is currently an open case with XXXX XXXX to find the product I sent back two years ago. I reached out to XXXX to verify the debt but the line just rang.
03/04/2022 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with the payoff process at the end of the loan
  • NC
  • 27523