Healthcare Collection Specialists, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/09/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 07601
Web
After several unsuccessful attempts to have this alleged collections account deleted from my credit report via a dispute process with XXXX, I sent a letter to XXXX Collections that requested validation and disputed the account in full. I sent the letter via USPS certified mail on XX/XX/XXXX, and a delivery was attempted on XX/XX/XXXX. Over the next several weeks, I regularly checked the tracking to see whether the letter had been accepted or scheduled for redelivery. When there was no activity by XX/XX/XXXX, and the letter was scheduled to be returned to sender after XX/XX/XXXX, I became concerned that XXXX was refusing to accept the letter as an evasive tactic. On XX/XX/XXXX, I mailed XXXX a second letter via first-class mail that mentioned that this was my second attempt to make contact and reiterated my that I was disputing this account and requesting validation. On XX/XX/XXXX, XXXX accepted delivery of the letter. As of XX/XX/XXXX, I have received no response from this collections agency. The FCRA makes clear that disputed information that can not be validated by a furnisher must be deleted. XXXX Collections has ignored my validation request and continued to send verification of the debt to XXXX without actually validating this ostensible debt and my obligation to pay it, which are clear violations of the FCRA. I believe that they are strategically continuing to furnish this data without validation as a tactic to coerce me into paying a debt that lacks any substantiation. I also believe that they are purposely misrepresenting the nature of the debt on my credit report in order to make it more damaging. XXXX uses several codes to indicate the status, purpose, and other information regarding an account. While I have not been given any validation of this debt, based on the alleged original creditor, and the fact that this company handles medical accounts, its likely that this is a medical debt. Medical collections are weighted less heavily than other collections accounts. The appropriate purpose code for medical accounts is XXXX or ( short name : XXXX ) ; XXXX Collections is reporting this account with a status code XXXX ( short name : XXXX ) and no purpose designation of a code XXXX. Due to the significant difference in the weighting of medical accounts, this omission appears to be another coercive tactic on behalf of the XXXX Collections, designed to give them more leverage in negotiating a payment. Because XXXX Collections failed to investigate my dispute and respond to my validation within the 30-day timeframe outlined in section 611 of the FCRA, they are obligated to delete this account. The fact that they continue to verify the account with XXXX puts them in direct violation of the the FCRA. I also believe that their credit reporting practices, such as their misrepresentation of the nature of debts, ostensible or legitimate, warrant scrutiny and should be investigated. It appears that this agency is completely disregarding their obligation to accurate reporting of debts, and will go so far as using fraudulent reporting practices in order to manipulate consumers into paying them.
08/12/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 074XX
Web
On XX/XX/XXXX received a statement from XXXX XXXX 's office- XXXX XXXX Interventions for a procedure he performed. Bill was {$500.00} On XX/XX/XXXX I spoke to XXXX in the billing office. She told me the office would be accepting the payment already received from my insurance and that I was not responsible for the charge. On XX/XX/XXXX I receive a letter from Healthcare Collection Specialists ( HCS ) saying I owe {$1200.00}. On XX/XX/XXXX I respond via certified mail to inform the company that I had spoke to the office in XXXX and was told the matter was resolved. In addition I had no bills indication how the amount went from {$500.00} to now {$1200.00} so as far as I was concerned this was not my debt ( Copies attached for your reference ). As of today, XX/XX/XXXX, I have received no response form HCS. This morning I received an alert that a negative comment was placed on my XXXX credit report ; which I am disputing.
04/29/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • NJ
  • 07307
Web
XX/XX/22 XXXX XXXX XXXX RE. This account is already disputed.
03/05/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 07603
Web