HARRIS, KLEIN ASSOCIATIES, INC. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/30/2017 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • PA
  • 185XX
 Web
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, GA XXXX Reference Record Locater - XXXX Ticket numbers XXXX XXXX Dear XXXX XXXX Customer Service , On XX/XX/XXXX we purchased airline tickets for a small group going on a tour to the XXXX XXXX that was designed by our agency, XXXX XXXX*see attached brochure with pricing. The itinerary moves quite often so being reasonably on time to our destination XXXX XXXX was imperative to hotels non refundable, tours and transportation as noted on the itinerary.

The tickets were purchased by me on our corporate credit card as the tour packages includes air and we do have to run the total.

Upon arrival at XXXX Airport at around XXXX three hours prior to flight time we were informed due to XXXX XXXX computer crash our flight was delayed. Since the crash started on XX/XX/XXXX at XXXX customers should have been notified before going to the airport. Here is the article on XXXX XX/XX/XXXXXXXX Not only we people not notified of the problem by XXXX XXXX , your airline was not properly staffed to handle rescheduling or notifications of the flight our clients sat all day at XXXX Airport until notified and three hours later it was cancelled. Possibly if we had know earlier we could have rescheduled our flight. I did have an agent, XXXX XXXX with the group who waited in lines so long due to staffing problems of XXXX XXXX that he got on his own phone and had all of us trying to find a solution. We were informed over the phone by a XXXX Agent that the closest place we could get to our destination was XXXX, Montana four hours away. Rescheduling the next day was also not possible as you had no flights for our group.

We took the XXXX option and had to reschedule the following : 1. Lost first nights hotel in XXXX and XXXX would not help on this. 2. No meal coupons in XXXX for long delays. 3. Loss of transportation for pick up at XXXX XXXX Airport 4. Loss of cost of first nights hotel 5. Schedule new transportation from XXXX directly to XXXX. 6. Loss and all tours and meals in XXXX XXXX 7. Rescheduled XXXX XXXX at additional cost because of long right to XXXX. 8. Passengers complaints to us at not being able to reschedule better All of the above because of the negligence of XXXX XXXX XXXX and their failure to have the appropriate staff to handle the crisis.

I emailed customer service after to get our costs resolved so it did not have to be passed to our clients and got travel vouchers to be only used by the passengers. Went back and forth trying to let us use the XXXX Vouchers as some kind of reimbursement to no avail.

I then disputed the charges on my credit card rather than pass the expenses on to our clients, see enclosed letter** Our customers have been contacted by a collection agency and threatened with ruining their credit for non-payment for air tickets. Name of Company Harris, Klein Associates, Inc. XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX, Recovery Specialist Phone XXXX I spoke with them and said that we purchased the tickets and their case was with us not our clients. They still continue to harass our customers.

We have tried many times to resolve this in recovering our costs due to negligence on XXXX XXXX part In not getting out tour participants to XXXX XXXX, Wyoming with no options due to their computer failure.

We do not want to get into a legal battle that I am sure you will not win and are willing to reach a settlement for our costs. We will not pass the costs for your computer problems on to our customers, we also do not want them harassed by your collection agency, discontinue this immediately. Sincerely, XXXX XXXX, XXXX XXXX XXXX Cc : XXXX XXXX XXXX XXXX, XXXX U.S. Department of Transportation XXXX XXXX XXXX XXXX, XXXX. XXXX, D.C. XXXX Cc : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Cc : Harris, Klein Associates, INC. XXXX XXXX XXXX XXXX, GA XXXX

02/05/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • AL
  • 36695
 Web
On XX/XX/18 I began reaching out to XXXX XXXX XXXX via phone and email regarding a debt that a debt collection agency, Harris, Klein Associates, Inc. called me and stated that I owe. I asked the representative from the collections agency, XXXX at the time for a direct contact at XXXX XXXX XXXX so that I could understand the validity of this debt and to also let the collection agency know that I was never notified via email or mail about this debt until the collections agency reached out to me. At this point the collections agency is threatening to add this debt to my credit report with no regard to the fact that I was never notified by the original creditor. In addition, the debt collection rep ( XXXX XXXX ) stated the mail was returned to both her office and the office of XXXX XXXX XXXX which means I never had a chance to take care of the original debt before being charged an additional {$90.00} collection fee. This is extremely unprofessional and speaks to the integrity of XXXX XXXX XXXX, if mail is returned to an office that is the number one indication that the individual did not receive it. XXXX XXXX XXXX has not returned my calls or emails, which I still have copies of - I have tried to remit payment but I will not pay an additional collection fee that was unjustly charged to me.
10/06/2017 No
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 95827
 Web
A company by the name of Harris, Klein Associates, Inc called me stating that a flight that I took back in XXXX 2017 with XXXX was not valid because the credit card was declined. They told me I owed more than double the cost of the flight. I could n't find much information regarding the company, only that they had a website but no reviews and they are not accredited with BBB. They are saying that me and my girlfriend owe {$460.00} each for flights that were only {$600.00} total to begin with. I do n't feel this is valid but wanted to confirm this is valid. The company is located at XXXX XXXX XXXX XXXX, GA XXXX ( XXXX ) XXXX or ( XXXX ) XXXX
07/01/2021 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • SC
  • 29615
 Web
This is a alleged debt regarding a prescription medication that insurance company XXXX XXXX XXXX XXXX XXXX allegedly paid for when my membership with them was no longer active. I asked this debt collector if they could inform me of the RX information that XXXX allegedly filled ; and they could not provide such information. Therefore, the debt is invalid, and debt claim is invalid. The name of the debt collector is Harris, Klein Associates, INC. Thank you.
07/02/2021 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • SC
  • 29615
 Web
07/19/2017 No
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MA
  • 02554
 Web
03/23/2017 No
  • Debt collection
  • Medical
  • False statements or representation
  • Indicated committed crime not paying
  • FL
  • 33905
 Web