| 12/29/2017 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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I opened an account with XXXX XXXX in XXXX XXXX of XXXX. When I opened the account with the branch manager XXXX XXXX, she reviewed the overdraft policy with me. In her description of the policy, she informed me that I would not be charged an overdraft if my account was overdrawn by XXXX dollars or less. In addition, I signed documents to enter into a program that would decline any transaction if the funds were not available in my account. Although the bank provided and an auto filled document to deny the enrollment to the program. I marked through the x on and initialed the change to enroll in the program. On the weekend of XXXX XXXX, XXXX, several transaction occurred on my account on different days. The transaction resulted in an overdraft on my account of {$5.00}. Due to the overdraft being over XXXX dollars, I thought I would be charged one {$36.00} fee. The bank charged {$36.00} for every transaction that took place that weekend despite the fact based on their policy my was actually only overdrawn XXXX cents. The total charges to my account was {$140.00} for XXXX cents. The bank purposely held all the transaction from that weekend the cause the overdraft on my account. All the transaction processed on XXXX. I am signed up for online banking and mail statement. I did not receive notification of the charges until XXXX/XXXX/XXXX. One of the transaction I was charged for was another financial institution completing a verification test on my account where the deposit some XXXX XXXX cents in my account and then took it out. The branch manager claims that a transaction that was made on XXXX/XXXX/XXXX to XXXX XXXX never processed on XXXX. However, I received an email from the alert on card stating the transaction processed and requesting that I verify the transaction. On XXXX/XXXX/XXXX I went to the atm and check the balance on the account. The balance according to the atm was {$48.00}. I withdrew {$40.00}. When I found out about the overdraft, I attempted to clear my account by making a deposit on XXXX/XXXX/XXXX. The refused to serve me in the drive thru line. I returned to the bank on XXXX/XXXX/XXXX to make the deposit. Another charge of {$36.00} was applied to the account by XXXX/XXXX/XXXX. I made several attempts to speak to the branch manager and the banks customer service line. I spoke to customer service on XXXX/XXXX/XXXX. Customer service explained the charges. She stated that the bank has the right to charge a {$36.00} for every transaction because that do n't process transactions on the weekend and account was overdrawn by on over {$5.00}. I informed her that this is not the information that I was told when I opened the account. She said they probably explained it wrong and informed me that this happens often. She agreed to waive one fee and informed me that I would have to speak to the branch manager for anything else. I went to bank on XXXX to speak to the branch manager. She was not there. I spoke to another rep. She listened to issue, offered no assistance, and advised me to return on XXXX to speak to the branch manager. I returned on XXXX, I waited an hour to speak to the branch manager. I received no assistance. I returned on XXXX, I waited for XXXX minutes. I was then able to speak to the branch manager, XXXX XXXX. She agreed to waive one fee. I discussed her misleading me with how the account actual worked. She denied it and stated I should keep better records. I showed he the record of the atm receipt showing the balance on my account. I showed her that email for the payment to XXXX XXXX processing. Apparently, none of the records provided by the bank were correct. I informed of the teller refusal to serve me on XXXX, she stated that she would review the tape and call me back that day. She did not call me back. At XXXX XXXX, I called her and left message on her voicemail. She did not return the call on XXXX, XXXX, or XXXX. I called her back on XXXX and XXXX. I left message with other reps both times. I returned to bank on XXXX and left a message in person. I called customer service back on XXXX after reviewing the original documents I signed when opening account. I reviewed the form I signed stating that if the money was not in my account to decline the transaction. I informed customer service of this. They stated that my account was never enrolled in the program. They enrolled me into the program that day. XXXX finally returned my call on XXXX. She never reviewed the tape. She refused to waive an other fees because it would require her to make notes on the account and do additional work. I questioned her about the program she never signed me up for. She insisted that it would n't have worked either and denied that she never set me up on the program. The next day I closed the account.
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| 07/29/2023 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Can't close your account
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Web |
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I have filed MULTIPLE complaints against this bank that is DELAYING AND DENYING me the ability to close my account and RUNNING UP FEES./ I told them to STOP sending me paper statements that they are charging me {$3.00} per month to send to me and they WILL NOT STOP SENDING THESE FEES NOR WILL THEY STOP CHARGING ME {$3.00} per month.
I have requested MULTIPLE times to CLOSE the account and send the funds to my address.
AGAIN, Hancock Whitney is demanding MORE HOOPS TO JUMP THROUGH demanding that I appear in branch. I can not. So Hancock Whitney is demanding that I send a signed letter confirming my current address and a copy of my driver 's license.
THIS IS RIDICULOUS. I have requested this MULTIPLE TIMES and FILED MULTIPLE CFPB cases to get my money and all they are doing is delaying and denying and making me jump through hoops.
I was told multiple times there was NO OTHER WAY TO CLOSE MY ACCOUNT and that I had to appear in person, which I can not. Now after months of telling me I could not send a letter or a fax they are now saying that I have to send a letter. AND STILL THEY ARE CHARGING ME FEES FOR THE PAPER STATEMENTS I HAVE ASKED TO NOT SEND ME TO NOT CHARGE ME.
Hancock Whitney is a crooked bank that refuses to stop sending me statements and is charging me {$3.00} per month though I requested for this paper statement to stop being sent and thus STOP CHARGING me. Hancock Whitney will not stop charging me and will not stop sending these paper statements.
I want a refund of all the fees they have charged me since they started to send them to me UNWANTED. This is a junk fee that they said I could avoid IF I APPEAR IN PERSON AT THE BANK.
This crooked bank is vindictive and nobody should ever have to go through all the lies and XXXX this bank spews. Hancock Whitney did NOT send me a new debit card and so I could NOT use it. I could NOT get a new debit card because they locked my account. And they kept telling me to appear in the bank. I can not and they gave runaround after runaround. This is the 3rd CFPB filing I have done on Hancock Whitney because all they are doing is trying to grab more of my money and charge me more money at XXXX XXXX/month.
This bank is the most unethical bank. They are vindictive and refuse to stop charging avoidable fees. I could avoid the fees IF I had a debit card and I can't get a debit card because they locked my account. Hancock Whitney has created their perfect situation of just draining your account. You can avoid the $ XXXX/month fee IF you use your debit card but I can't get an unexpired debit card because they locked my account. It is total XXXX that and they are draining my account at {$13.00} each month.
They refuse to stop charging me for paper statements.
I have requested this multiple times. And they will not stop sending me paper statements and they will not stop charging me for paper statements.
This bank should have their banking license revoked. They are crooked.
NEVER EVER EVER DO ANY BUSINESS WITH HANCOCK WHITNEY. THEY WILL XXXX YOU AROUND AND MAKE YOU APPEAR IN BRANCH FOR EVERYTHING WHEN THEY KNOW YOU CAN NOT.
Hancock Whitney will go out of their way to make sure that you can not get your money and will play delay and deny games and will flat out lie to you.
Since XXXX I have been trying to close my account. Hancock Whitney said the only way to close the account is to appear in branch. They denied there was any other way to close the account and would not tell me of any other way until I got a letter dated XX/XX/2023, It was postmarked XX/XX/2023 and was not received in my mail box until XX/XX/XXXX. They literally waited a week before they sent the letter. They also included in the letter their first response to my first CFPB complaint which was dated XX/XX/2023 and they NEVER SENT ME THIS LETTER.
In the letter they said I could access my funds with a debit card but they would not send me a new debit card because they locked my account and the only way to unlock it was to appear in branch. The games this bank is playing. I can't get them to stop sending me paper statement at {$3.00} each because they locked my account and have to appear in person in branch. I can't get a new debit card to withdraw funds because they locked my account and have to appear in branch. I can not even ACH pull from my Hancock Whitney account from any other bank because they locked my account and they suspended my Online Banking because they required PROOF of two external accounts I was adding to my account when they made me re enroll.
This bank should not be allowed to operate.
They are unethical and should have their licensing revoked.
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| 12/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Im a victim of bank fraud that led to a XXXX missed payment being posted on my credit report causing my score to drop more than XXXX. On XX/XX/XXXX at XXXX XXXX I received an incoming call from Hancock Whitney Bank from the number ( XXXX ) XXXX. The customer representative informed me that the debit card linked to my bank account had been used at a location several states away and looked suspicious. We confirmed that it wasnt me who used or authorized the use of the card and that someone had stolen my card information and was fraudulently using it. I was informed by the representative that a new card would be sent out within XXXX ( XXXX ) business days. My card was cancelled and a replacement card was sent out on XX/XX/XXXX.
The new card arrived and I proceeded to change the automatic bill payments that I had linked to my account before the theft by fraud occurred. XXXX of my accounts that I had linked to the stolen debit card had a monthly payment to XXXX XXXX of {$6.00} coming out of it every month between the XXXX. The XX/XX/XXXX payment was declined due to the fact the bank had cancelled the card due to fraud. I had other payment accounts linked to the bank but the payment didnt automatically go to the second payment method and I was hit with a XXXX missed payment late fee in XXXX and a credit monitoring app alerted me that my score had dropped XXXX + points because of a XXXX missed late charge. It was the XX/XX/XXXX {$6.00} monthly fee to XXXX XXXX that was missed due to the XX/XX/XXXX theft cancellation. ( The auto-payment set up for the monthly payment came from the stolen debit card ) I called XXXX XXXX and informed them that my card had been stolen before the due date and requested that they take the XXXX missed payment off my credit report. They told me to get the information from Hancock Whitney Bank and send it to them and the Credit Bureaus so they could assist me.
This is where the major problems begin. I contacted Hancock Whitney Bank on XX/XX/XXXX at XXXX at their XXXX number. I was on the phone for XXXX ( XXXX ) minutes explaining to them that I need the information regarding the fraud on my account so I could submit it to the credit bureaus and my cc company. The Hancock bank XXXX representative told me to call the local bank because they were not able to help me. The next day, on the XXXX of XXXX at XXXX I called the local branch at XXXX. During the XXXX ( XXXX ) minute conversation they informed me that a local branch would not be able to help me and instructed me to call the XXXX number for assistance. I did so. I called the XXXX helpline again at XXXX on XX/XX/XXXX to beg for assistance. I was on the line for XXXX minutes. The help line representative told me that they could not assist me and connected me to another local branch at XXXX. I spoke with the XXXX local bank representative and informed her of the information I needed sent to me in order to correct my situation. She told me to come to the bank in order to get the information. I informed her that I lived more than XXXX hours away from the bank and that it would be impossible to travel more than XXXX hours just to pick up the information. She connected me to the XXXX XXXX. I explained the situation to the XXXX XXXX again. He told me he would see what he could do and call me back with a solution. That was on XX/XX/XXXX. I did not hear back from him. I called again XXXX ( XXXX ) days later on XX/XX/XXXX at XXXX at the XXXX. He wasnt available. He called me back at XXXX on XX/XX/XXXX. I explained the situation again and reminded him that he was suppose to call me back days ago with a solution. He told me that he would need to talk to another XXXX to see what he could do for me and that he would call me back. He never did. XXXX ( XXXX ) days later and I still havent heard anything from anybody at the bank so XXXX writing you for assistance. I need information about the cc fraud and the cancellation of the card due to it so I can prove that it was the cause of the missed payment so that my credit can be corrected.
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| 03/05/2018 |
Yes |
- Checking or savings account
- Checking account
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- Opening an account
- Didn't receive terms that were advertised
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Web |
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1. XXXX XXXX did not address the fact that different terms were courteously provided to me at the time of opening the account.
2. XXXX XXXX has produced different information in her XXXX response letter than what was given by XXXX XXXX at the XXXX XXXX Branch : XXXX stated that XXXX was used in determining which account to give me. This is not what the personal banker XXXX XXXX suggested. Described in my original complaint but unaddressed in XXXX XXXX response is that I was advised the account was temporary because of my NEW state residency status and NEW customer status at the time of the account application. False pretenses. My XXXX was there at the time and can witness to the dialogue. The issue isn't particularly MXXXX XXXX, but XXXX XXXX statements 3. Account conversion eligibility requirements were abbreviated toXX/XX/XXXX ( for accounts in good standing ) or whenever I could make it into the branch thereafter, but XXXX is enforcing alternative terms providing for up to one year.
4. XXXX is " blaming the victim '' as she castigates me in her XX/XX/XXXX letter stating " ... [ Y ] ou qualified for ourXX/XX/XXXX product. You accepted our offer and opened account number ending in [ XXXX ] on XX/XX/XXXX. '' The banking product offer was " accepted '' under false pretenses as it was not shared with me that the decision was XXXX-motivated. Had I known THEN, I'd have gathered my documents and gone to a different bank altogether for an application. I was under the impression that it is an internal system determination for common new customers, not consumer-reporting agency stigmatization.
Please note that the account was said not to be able to incur nsf FEES in order to qualify. There were none. The semantics changes the entire meaning of the information being conveyed then and now.
The issue was originally attempted to be resolved through the XXXX with the bank. The results were unsatisfactory.
Below is the original complaint : I originally opened an account the summer of XX/XX/XXXX. I was assisted by XXXX XXXX who advised the XXXX XXXX account ( basically, a training-wheels checking account. ) She did not explain why other than me being new to the state of Louisiana and not having any history there. I knew my XXXX report and XXXX were CLEAN because I had checked them prior to my relocation as I had only just suffered identity theft. I assumed that there wasn't a financial reason for only being offered the XXXX XXXX account. I was advised by XXXX XXXX at the XXXX XXXX XXXX XXXX. branch that provided I maintained positive history ( without NSF fees ) through the end of the year, she would aid me by making the switch to a " normal '' customer account. I re-visited the branch XX/XX/XXXX at approximately XXXX XXXX ( the soonest that I had time ) and I noticed she was not at the desk. So, I stood in the centre of the lobby hoping that she would come out. I stood for a substantial amount of time without being greeted by the teller at the counter. Incidentally, she was amicably conversing with a police officer ( XXXX male approx XXXX XXXX XXXX XXXX XXXX ) who was leaning over the counter on a cellular phone reciting numbers to her. When she noticed me standing out there, she spoke to me and I explained why I was there. She assured me that she would be able to assist me. I approached the counter and proceeded accordingly. The teller input my credentials into her computer and LOUDLY, and RUDELY blurts out that I am " ineligible ... due to 19-overdrafts. '' The young lady took no consideration to my privacy whatsoever. I found her behaviour to be highly disdainful. I have had direct deposit consistently since mid-XX/XX/XXXX, and even entrusted Whitney Bank with my TSP Federal Retirement Withdrawal disbursement. I'm unsure as to whether the details in opening the account were mis-communicated, but whatever the case, my experience was definitely less-than-desirable.
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| 11/29/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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Around XX/XX/2018, I received a letter from XXXX XXXX, The Senior Vice President ( Emerging Payments ), of XXXX/Whitney Bank at my current address. The letter stated I would receive a new chip-enabled debit card for my personal checking account. It said to update the new card along with the new pin number. If I have any questions I should call XXXX. or to visit the nearest XXXX XXXX XXXX XXXX .
On XX/XX/2018, at XXXX XXXX, I decided to call XXXX XXXX bank at the number that was provided to find out if the new card was en route to me or if it was ever mailed. The Bank Agent ( name Unknown ), I talked to said the new debit card was mailed to my old address. I explained to her why would my debit card get mailed to my old address when I received the letter from the bank at my current mailing address? She had no answer to the question. She said my old address was showing up in the system. I preceded to update my home address with her. She stated she was canceling the debit card that was sent out and I would need to go into a Whitney Bank to order a new one within 30 days.
On XX/XX/2018 at about XXXX XXXX, I went into the XXXX XXXX Bank located at XXXX XXXX XXXX. in XXXX La.. Ms. XXXX XXXX is a financial Services Specialist greeted me and asked what brought me in on that day? I explained to her I came in to get my new debit card to my personal accounts ordered. I showed her the letter I received from Whitney bank. She preceded to obtain my personal info to look up my account. She then stated three cards were just issued out. I asked her where and who were the cards issued too? She said she don't know. She then showed her computer screen to me and all I saw was a bunch of numbers on the screen. I couldn't identify anything on the screen. Ms. XXXX didn't identify when, who, or any dates the cards was issued out nor did she identify any information to those transactions. At this point I reached her my current debit cards to both of my personal accounts and my personal drivers license. She preceded to typing on her computer system which took more than 15 minutes. Once she was done I asked her when would I receive the cards? She really didn't want to answer the question. She was very quiet nor did she seem interested in serving me as a customer. She even failed to issue my drivers license back to me until I left the building.
After I went on to continue my activities for the day. I decide to stop at another location and when I tried to pay for my purchase using my debit card. My bank debit card was declined. I gave the attendant another bank debit card and It was declined. After I was done there I decided to call Ms. XXXX while I'm at the retail location. I explained to her my cards were declined and I could not make purchases. I asked her if she canceled my debit cards? and she said Yes. And really didn't show any emotion to what she did. I told her she would need to issue temporary cards to me in place of the cards she has canceled because I won't have any access to my funds. She then had the nerve to ask was I located near another Whitney Bank. I told her No and I was coming back to her. When I arrived it took her more than 20 minutes this time just to assign the temporary cards to my accounts. She pretend she was having issues with her system. She was unfair in how she handled the situation as a Financial Service Specialist, And unfair in how she handled me as a customer. I have experienced inconsistency and unprofessional customer support from XXXX/Whitney bank on several occasions. I don't appreciate relying on Financial support specialist or any type of support that don't put their customers first. It's a waste of time. I'm not sure if my issue has been resolved because I'm waiting to receive my new debit cards and I really don't know if my contact information is saved in their system. It seems no one want to do their job with the company.
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| 02/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
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- Confusing or missing disclosures
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Web |
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On XX/XX/XXXX, I XXXX XXXX the consumer-defined in XXXX XXXX ( XXXX ) used a remittance coupon to pay an obligation due on XX/XX/XXXX, to Hancock Whitney Bank in the amount of {$1900.00}. Hancock Whitney Bank is a XXXX Bank as defined in XXXX CFR XXXX ( i ).
Furthermore, the periodic statement, specified where to send remittance payment coupons and payments too. The address XXXX XXXX provided on the statement is CREDIT CARD CENTER XXXX XXXX XXXX XXXX, GA XXXX. A green receipt or certified mail was sent with the remittance coupon and my form of payment as an extra precaution. I, the consumer received another periodic statement that showed the remittance coupon was never credited to my account. On XX/XX/XXXX, I, the consumer submitted another remittance coupon for a balance of {$1400.00} to credit my account again due to a Hancock Whitney representative telling me my payment was never received. Hancock Whitney Bank never credited any of my accounts and I have proof showing that all my payments were delivered to the Banks correct P. O. Box. I gave Hancock Whitney Bank the proper instruction if the negotiable instrument was dishonored, my response to let them know they needed to send back the payment along with a detailed explanation, point for point explaining why the instrument did not satisfy any claim associated with the said account in accordance with GAAP as well as U.C.C. Article 3. Also, within the letter, I put notice of billing error 12 CFR 1026.13 ( 3 ) ( 4 ) ( 5 ) Hancock Whitney Bank never credited my account nor bother to answer my inquiry. The Bank has not sent me the Money Order that was sent with the remittance coupon, they kept it. On XX/XX/XXXX, I sent another remittance coupon for a balance of {$5000.00} to apply to my account which was never credited. Lastly on XX/XX/XXXX, I, the consumer sent another remittance coupon in the amount of {$10000.00} for the amount due balance according to the periodic statement sent to the consumer. On XX/XX/XXXX, I, the consumer received an abusive and obscene threatening letter from Hancock Whitney Bank stating they received my payment and we will not credit the same to your debt. We further reject any suggestion that your obligation has been discharged and will continue to hold XXXX XXXX XXXX and XXXX XXXX XXXX responsible for compliance with the terms loan documents for payment of the amount owed. Hancock Whitney Bank went on to threaten the consumer to close the accounts in 10 days or they would close the account on my behalf unwillingly! According to 12 CFR 226.4 the consumer is only supposed to pay the finance charge which is the sum of all charges. Finally with 12 CFR 226.14 determination of annual percentage rate which Hancock Whitney Bank is charging me another amount to pay for the obligation of the account. I, the consumer am paying more than Im supposed to and demand Hancock Whitney Bank to refund the consumer any interest according to 15 U.S.C. 1615 since the opening of all the consumer accounts with the bank. XXXX U.S.C 411 Insurance to reserve banks ; nature of obligation ; redemption explain this type of obligation shall be redeemed in lawful money on demand at the treasury department of United States. I, the consumer want the CFPB to display this complaint about the public to see the abusive and deceptive practices Hancock Whitney Bank has been doing to consumers, in addition, I would also like for the CFPB to make Hancock Whitney credit my account paid in full and to refund all funds I have overpaid back to me the consumer.
I never received any of the payments back from Hancock Whitney therefore it is safe to say that the Bank indeed used the Remittance and Negotiable Instrument to discharge the debt they allege I owe. Since they kept the payment, my account should be credited the full amount for every money order I sent to Hancock Whitney.
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| 11/28/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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We opened a construction loan with Hancock Bank ( a division of Whitney Bank ) to build a new house in XX/XX/XXXX. As of XX/XX/XXXX our house is still not complete because the bank is not requiring the builder ( XXXX XXXX XXXX XXXX XXXX ) to adhere to the draw schedule set forth in the builders agreement. We had a draw schedule in our builders agreement which set forth specific goals that would be met during the construction process before the builder would be allowed reimbursement by the bank. Neither the bank nor the builder is following the draw schedule which has allowed a '300 day completion ' for the house per the builders agreement to balloon into over 900 days from contract signing without a completed house. From the very beginning of the process the bank allowed the builder to draw more money than allowed per the builders agreement. The initial down payment at closing should have been XXXX % but the bank gave the builder XXXX %. It took the builder 7 months after getting XXXX % from the bank to get building permits for the house. There are no penalties or completion date in the building agreement so the only schedule that had any deadlines or accountability to it was the draw schedule. The builder would be required to complete a certain portion of the house before being reimbursed by the bank. The builders agreement had XXXX draws in it. The bank has already allowed XXXX draws and the house is not complete. The bank has undermined that schedule by allowing the builder to break down the draw schedule into a percentage completion draw schedule. The bank has paid for as little as XXXX % work completed. On average the builder is completing XXXX % per month and being reimbursed regularly by the bank. I have objected to this from the beginning but when I refused to sign the XXXX % draw schedule the builder stopped work completely. Allowing the percentage completion draw schedule without a completion date or penalties has allowed the builder to take as long as he wants to finish the house. He has no money on the table. If he spends {$100.00} the bank reimburses him. The bank has been pro builder from the very beginning. It 's like the old days where the bank and builder get together and the consumer is left to fend for themselves against XXXX professional firms who know how to game the system. I was treated harshly from the Sr mortgage construction officer saying there was nothing the bank could do and that 'this was my guy, I picked the builder not the bank. I needed to work it out with the builder '. But again, when I asked the bank to abide by the draw schedule in the builders agreement, they would n't do it. I also told the builder I wanted to abide by the builders agreement and they refused saying the bank was willing to pay on a percentage completion basis and they would refuse to work until I agreed to percentage completion. I 'm caught in this vicious circle where I ca n't get my house completed. I have a 15 year mortgage with the first 12 months as the construction period where I pay interest only. The construction period began XX/XX/XXXX, which is now 2 years 2 months of interest only and the fixed portion of my mortgage is reduced to 12 years 10 months to pay off the entire mortgage balance-subject to house completion date. The bank set up one meeting with the builder in XX/XX/XXXX after I told the bank I was going to file a complaint with the CFPB. After that meeting the bank sent one follow up email last week after I reminded the bank that the builder said the house would be completed by XX/XX/XXXX. The builder called for another inspection last week and the house was another XXXX % complete ( since XX/XX/XXXX, averaging XXXX % per month for the last three months ) for a total completion of XXXX %. The bank paid the draw. At this pace, it will be another 3 months before the house is complete
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| 12/23/2016 |
Yes |
- Bank account or service
- Checking account
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- Using a debit or ATM card
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Web |
Older American |
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I have had a small checking account with Whitney Bank for about five years which I formerly used to cash checks when I came to visit XXXX XXXX from my home in XXXX ; normally I kept a balance of {$250.00} to avoid a monthly service fee. Account statements are only available online and I rarely logged into my account because I rarely used the account. I HAVE NOT WRITTEN A CHECK ON THIS ACCOUNT IN OVER 6 MONTHS ; MY ATM CARD WAS SURRENDERED TO A BANK OFFICER.
Timeline : XXXX XXXX, 2016 I left XXXX and spent the month of XXXX in XXXX XXXX area while my house in XXXX was for sale. My mail was sporadically forwarded to me during that period.
XXXX XXXX, 2016 Having received some of my mail from XXXX, I realized that there was a problem with my account, so I went to the Whitney branch on XXXX XXXX in XXXX, XXXX and spoke to XXXX XXXX. She filed a formal dispute of the erroneous charges on my account and gave me a receipt to certify that my debit card was closed as of XXXX/XXXX/16, however, subsequent debit card billing charges have appeared on my account since that date.
XXXX XXXX, 2016 A charge labeled " ATM '' appeared on my statement. Apparently someone used my debit card ( that was closed on XXXX/XXXX/16 ) for cash at an ATM. I WAS NEVER ISSUED A REPLACEMENT DEBIT CARD ALTHOUGH XXXX XXXX PROMISED ME ONE WOULD BE MAILED TO MY TEMPORARY XXXX XXXX ADDRESS XXXX, 2016 I rolled my wheelchair into the XXXX XXXX XXXX XXXX, XXXX, XXXX branch and met with XXXX XXXX. I carried with me a self-prepared spreadsheet analysis of my account, along with copies of documentation to show that my ATM card was " closed '' but still being used. I also gave XXXX my new home address in XXXX and he appeared to be changing it on his computer as I sat there next to him. XXXX studied my spreadsheet and stated that my balance should be about {$140.00} positive, not ( {$77.00} ) overdraft as shown on bank records. He referred me BACK to XXXX XXXX and also XXXX XXXX, to correct the problem. I was not able to resolve the issue with either XXXX of them.
XXXX XXXX, 2016 Having tried unsuccessfully to login to my online account, a call to their website XXXX help number landed me with a collections person ( XXXX in XXXX ) who informed me that my account had been closed. When asked she refused to tell me the date it was closed and referred me to their legal department. I typed a letter ( attached ) to the President of Whitney Bank, XXXX XXXX, asking for the help of his office to straighten out this problem, however, the fax number listed by the XXXX for his office turned out to be a wrong number.
XXXX XXXX, 2016 I called a branch bank of Whitney Bank and asked for the phone number of XXXX XXXX, however, it turns out I was given the number of his brother, XXXX XXXX, who in turn gave me XXXX XXXX ' direct number. I called XXXX XXXX and told him I had a problem, had chronicled the issues in a letter and asked for the help of his office ; when asked if he would prefer email or fax, he gave me his email address XXXXXXXXXXXX. To date I have received no response from XXXX XXXX or his office.
XXXX XXXX, 2016 I sent a dispute letter ( attached ) to Whitney Bank by certified mail asking for a journal of my account from XXXX XXXX, 2016 to XXXX XXXX, 2016 XXXX XXXX, 2016 As of this date, no written correspondence or accounting ledger of my account to justify the Whitney Bank 's alleged {$180.00} outstanding balance has been received by me from the Whitney Bank.
CONCLUSION : I checked today ; I am still locked out of online access to my account. I have no problem paying {$180.00}, and will do so immediately if it is my debt, but quite frankly, I feel as if I am a victim of a legal EXTORTION scheme, and I suspect there are others like me out there being scammed.
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| 11/17/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
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Web |
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On XX/XX/XXXX, at about XXXX XXXX. I went into the XXXX/Whitney Bank located at XXXX XXXX XXXX XXXX to request a new debit card with my married name applied to it because I still have the debit card with just my maiden name on it. I was serviced by XXXX XXXX who 's also a Customer Service Manager. I explained to her I needed an updated card. She asked for my license, bank account number, XXXX XXXX printed paperwork from the transaction and I signed the documents. She stated for me to wait seven to ten business days and I should receive my card in the mail. On XX/XX/XXXX, I went into the XXXX XXXX to inform XXXX XXXX I have n't received my card. She went into the computer system after verifying my account information and stated my new debit card was ordered and I should have received it. She asked did I receive my pin #? I replied with yes. It 's the pin I have to my present debit card. She asked me to give it some more time because it had n't been seven to ten business days. She also told me to call her, I do n't have to come in and reached her business card to me. On XX/XX/XXXX I received a call from my husband stating he was having a problem with his debit card, could n't get any money off his card, he did n't have any money and needed to get gas for his car. He stopped at the Whitney bank on XXXX XXXX because this is our regular bank. I immediately rushed to meet my husband because he had a XXXX XXXX engagement to attend. When I finally got to the bank at about 13 minutes before closing, he explained the teller says to him your card locked up because of an unknown transaction. She canceled his card and he was issued a temporary debit card. And has to wait three to five business days. While I was inside the bank I saw XXXX XXXX and walked over and greeted her. I explained I still have n't received my card. She really did n't know who I were. She asked for my account number. She look inside my checking account. She then asked me about a {$10.00} transaction in my account. There was n't anything wrong with the transaction. She did n't get any alert. She was violating my rights asking about my transaction. It was a small donation I make to a non profit every month. I felt she was extremely rude, unprofessional, and noisy. I 'm asking her about the debit card I never received. She then says to me your entire name ca n't fit on the card. I was totally Shocked. I asked her to please elaborate? She said all of your name wo n't fit onto the debit card because a few letters were missing from my last name. I pulled out my social security card with my entire name spelled on it and said to her this is what it should look like. I pulled out several other cards with my entire name spelled correctly on them and she took a close look. And her statement was your entire name wo n't fit on the card with a smirk on her face. She ordered another card so she told me. So now I 'm waiting for a card That was suppose to have been ordered since XX/XX/XXXX, and another debit card that was ordered on XX/XX/XXXX. My husband is also waiting on another debit card because his card was cancelled. Me and my husband are going to do business elsewhere. Because this is very unprofessional, and a waste of time. I think XXXX XXXX should understand the real meaning of Integrity and stand behind XXXX XXXX mission. No documents were issued to me. I signed documents and they were taken away by XXXX XXXX XXXX.
|
| 07/26/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/XXXX, I visited the XXXX XXXX website and saw a publicly available page on the bank 's website advertising a promotion for opening a checking account and meeting certain criteria. That website is, at the time of my signing up and at the time of writing this complaint, still accessible online and publicly available.
The site says, " Earn up to {$400.00} with a new checking and savings account ... .must meet criteria - see below. '' Upon looking below the headline, in the middle section of the site it says : " Choose which offer is right for you. Here 's how : 1. Enter your email address on the form, and we'll send you a promo code.
2. Bring the promo code to your nearest financial center.
3. Open your account ( s ) and complete qualifying activities. '' While going through the sign up process, I had issues with the website and the signup process. On XX/XX/18, I called the support line to make sure everything was set up properly with the account. While on the phone, I decided to double check that the promo code was applied properly and asked the phone representative to check for me. The representative had to speak with XXXX XXXX 's back office employees, but shared two pieces of news to me.
1. I was not eligible to receive this promotion because according to the back office it was only for people who received a flyer in the mail and it was not for residents of Texas 2. It is illegal in Texas for a bank to give a bonus greater than {$150.00} Point # 2 appeared to be an outright lie from my perspective, because I have seen many advertisements in the branches of other banks in XXXX advertising bonuses greater than {$150.00}.
Point # 1 was news to me, because the site only says to enter your email address to receive a promo code for this bonus. Additionally, the site does not make any mention anywhere of specific states that are eligible, and does not specifically say that Texas residents are not eligible.
When I disputed these points on the phone, I was instructed to go into a physical branch and I would be taken care of.
I promptly drove to a branch 10 minutes from my location, and spoke with XXXX XXXX about the issue. She repeated the same lines to me as the phone representatives did, except she added that the promotional code came from a third party. I flatly objected to that assertion, because the process to receive a promo code for this offer is by using a page that is publicly available on the XXXX XXXX website at XXXX XXXX XXXX In my experience, when promotional offers are targeted to specific people, they receive a unique code in the mail. However, for this promotion a code can be received by anyone accessing this publicly available site. The site is quite clear that a promo code is required to receive the promotional offer, and that to receive a promo code one simply needs to request one by entering their email. The promo code form also asks you to enter your zipcode when requesting the promo code, so the bank was certainly aware that I was a Texas resident when I requested a promo code and before I signed up, yet the bank still sent me a promo code and allowed me to create a checking account. During the sign up process, there is even a box for you to enter the promo code and a button that says " verify promo code. '' I used this button and did not receive any errors or messages saying I was not eligible.
|
| 06/09/2020 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
Please accept this formal complaint against Hancock Whitney Bank headquartered at XXXX XXXX XXXX, XXXX MS XXXX. This bank is engaged in unlawful practices and predatory lending which undermines the financial sanctity of our society. I am a victim of Hancock Whitney Banks unethical, immoral, and illegal handling of me as a former customer as outlined in this missive.
I pray that you investigate and take all appropriate action in this matter.
The above subject matter is in reference to an unfair and erroneous reporting for Account Number XXXX in which Hancock Whitney served as a lender and as I the borrower.
On XX/XX/XXXX, I purchased a XXXX XXXX of unspecified VIN Number from XXXX XXXX, the Original Seller, of address XXXX XXXX XXXX, XXXX, LA XXXX. As it turned out, the car had several manufacturing defects. Despite my requests to have it fixed sometime in XX/XX/XXXX, the dealership refused to heed to my plea. This is even though I had in place an extended warranty bought in XX/XX/XXXX through the Hancock Whitney Bank which also happens to be the bank through which I was financing the transaction using the abovementioned account number. Since the dealership refused to fix the car, which was in breach of our agreement, I had no other option but to stop the payments. Consequently, the bank repossessed the car on XX/XX/XXXX, and sold it to another buyer in XX/XX/XXXX without any notice given to me, in contravention of the law. Since then, I have continued to bear the financial burden of a vehicle that was repossessed by the bank because of their erroneous and unfair credit reporting.
Under Louisiana Revised Statutes Tit. 10, 9-611 ( 2017 ) and State RISA and MVISA statutes, a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to. On the other hand, the Fair Credit Reporting Act, 602 ( 15 U.S.C. 1681 ) provides that the banking system is dependent upon fair and accurate reporting since inaccurate credit reports directly impair the efficiency of the banking system while unfair credit reporting methods undermine the public confidence.
It is based on their continued unfair and erroneous reporting of the above named account and their contravention of the above laws that I have written to them in the past, including a letter addressed to the Bank on XX/XX/XXXX, which was returned to me as not deliverable. In the letter, I specifically requested that Hancock Whitney investigate as outlined in 15 U.S.C. 1681s-2 and demanded a full account validation and requested that pursuant to Louisiana Revised Statutes Tit. 9. 3571.1, the validation be in the form of a notarized statement with a person with the knowledge of the debt. Additionally, I requested that Hancock Whitney Bank send me an explanation of the methods used, and the description of the records reviewed in the process of the investigation. All my efforts proved futile because of their refusal and/or failure to accept my letters requesting proofs.
|
| 05/11/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
On XXXX XXXX, XXXX I was added as a co-owner on to my spouses checking account.
Over time from then until now, I have been in contact with the Branch Manager, XXXX XXXX, on many occasions to request assistance with helping my account not get NSF charges. I have contacted XXXX by email, and still have all of these emails, if necessary. Today, again after my account has received NSF fees, I contacted XXXX again. She then proceeds to tell me that there is an " OPT OUT '' option, so when the check card is used and the funds are not available, the card will not be able to be used.
My complaint is, that I have contacted XXXX on XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX, XXXX/XXXX/XXXX as well as numerous phone calls. I have explained to XXXX that we were experiencing a financial hardship, due to unemployment, again, on several different occasions and it was NOT until " Today '', XXXX/XXXX/XXXX that I am told that we have an OPT OUT option. Now it is my understanding that when my husband opened the account in XX/XX/XXXX he was given this form to complete. That is 3 years ago.
Why was this never mentioned to us again. And I was added on the account XX/XX/XXXX, I was NEVER given this form nor was I given the option to OPT OUT, nor was it brought to my husbands attention at that time. The only suggestion made by XXXX was a Handy Line account. Which would be a LOAN.
Please see all emails below regarding the " Opt Out '' Form XXXX, XXXX XXXXXXXXXXXX Tue, XXXX XXXX, XXXX at XXXX To : XXXX XXXX XXXXXXXXXXXX XXXX If you would opt out on this acct you would not be allowed to use your debit card if the money is not available. This would protect you from becoming overdrawn with the check card purchases not checks or an ACH..
From : XXXX XXXX [ mailto : XXXXXXXXXXXX ] Sent : Tuesday, XXXX XXXX, XXXX XXXX XXXX XXXX XXXXXXXXXXXX Tue, XXXX XXXX, XXXX at XXXX To : " XXXX, XXXX XXXX XXXXXXXXXXXX XXXX Can you tell me how I can close this account? In the mean time, please " OPT OUT '' my account immediately XXXX, XXXX XXXX XXXX ; XXXXXXXXXXXX XXXX Tue, XXXX XXXX, XXXX at XXXX PM To : XXXX XXXX XXXX XXXX ; XXXXXXXXXXXX XXXX I can email you a form that needs to be signed can you print, sign and email it back to me?
In a previous complaint, this was the response from the bank.
Your complaint alleges you were not aware of the ability to opt out of overdraft consideration ; however, our records indicate that an account in your name individually reflects an opt out election, advising the Bank not to consider paying items into overdraft ; this election was executed on XXXX XXXX, XXXX. Please see the attached detailed response.
My dispute is that if I actually ever signed the form agreeing to " Opt Out '' and the bank had a record of this, why would she be offering to send me the form to sign.
|
| 04/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I am seeking assistance in the matter of a dispute between all major bureaus and a financial Bank and lender Hancock Two payments were sent to Hancock Whitney in the month of XX/XX/XXXX these payments were sent to cover my monthly installment payments on an auto loan. Not only did they receive and confirm receipt of these two payments in XXXX, but a payment large enough to cover 2 months were also made in the month of XX/XX/XXXX. NOTE : XX/XX/XXXX payment was never late. I filed a dispute with the lender directly after several attempts to resolve this countless phone calls, emails, letters, and even copies of my bank statements well enough is enough. This is an internal problem with the staff and management of this lender they need to be investigated and possibly sued for damages. Onward I was reported 60 days late on XX/XX/XXXX after filing my initial dispute they updated the reporting to 30 days, Well this is still incorrect so I initiated another dispute with all three bureaus each time the lender has creatively updating my file but never removed or correcting the 30 days late XXXX notice it showed updated but nothing changed, XXXX noticed the 60days was changed to 30 days, XXXX was up dated added how much I paid on my loan each month because I always pay more than my amount due. A third dispute was requested now XXXX is refusing to reinvestigate. I have sent supporting documents showing this is their error. Recently they updated my credit report adding a late payment for XX/XX/XXXX ILLEGAL in XXXX causing my XXXX score to drop further. My account and credit file clearly state for the year XXXX, I made 12 on-time payments another error. XXXX, XXXX XXXX XXXX have a responsibility to the consumer public to do their due diligence, and that's making sure that information is accurately reported otherwise disputes are properly investigated. The terms of my installment loan grant a 10-day grace period, therefore, I have until the 10th day of the following month to make my payments before payment is considered late and a late fee is XXXX, not a bureau reporting. I provided proof these payments weren't late not even to get a fee XXXX. This lender is the liar and thief here I am the victim, the victim of credit discrimination. As a result of this reporting error and how my dispute has been handled, I am forced to seek further action in this matter and will continue to dispute this account until the reporting is satisfactory. The terms of my installment loan grants a 10-day grace period, therefore, I have until the 10th day of the following month to make my payments before a late fee is XXXX, not a bureau reporting The balance of this loan is around XXXX not XXXX the lender should be shut down.
|
| 11/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am seeking assistance in the matter of a dispute between all major bureaus and a financial Bank and lender Hancock Two payments were sent to Hancock Whitney in the month of XX/XX/XXXX these payments were sent to cover my monthly installment payments on an auto loan. Not only did they receive and confirm receipt of these two payments in XXXX, but a payment large enough to cover 2 months were also made in the month of XX/XX/XXXX.
NOTE : XX/XX/XXXX payment was never late. I filed a dispute with the lender directly after several attempts to resolve this countless phone calls, emails, letters, and even copies of my bank statements well enough is enough.
This is an internal problem with the staff and management of this lender they need to be investigated and possibly sued for damages. Onward I was reported 60 days late on XX/XX/XXXX after filing my initial dispute they updated the reporting to 30 days, Well this is still incorrect so I initiated another dispute with all three bureaus each time the lender has creatively updating my file but never removed or correcting the 30 days late XXXX notice it showed updated but nothing changed, XXXX noticed the 60days was changed to 30 days, XXXX was up dated added how much I paid on my loan each month because I always pay more than my amount due. A third dispute was requested now XXXX is refusing to reinvestigate. I have sent supporting documents showing this is their error.
Recently they updated my credit report adding a late payment for XX/XX/XXXX ILLEGAL in XXXX causing my XXXX score to drop further. My account and credit file clearly state for the year XXXX, I made 12 on-time payments another error.
XXXX, XXXX XXXX XXXX have a responsibility to the consumer public to do their due diligence, and that's making sure that information is accurately reported otherwise disputes are properly investigated.
The terms of my installment loan grants a 10-day grace period therefore I have until the 10th day of the following month to make my payments before payment is considered late and a late fee is XXXX, not a bureau reporting. I provided proof these payments weren't late not even to get a fee XXXX This lender is the liar, and thief here I am the victim, the victim of credit discrimination. As a result of this reporting error and how my dispute has been handled, I am forced to seek further action in this matter and will continue to dispute this account until the reporting is satisfactory.
The terms of my installment loan grants a 10-day grace period therefore I have until the 10th day of the following month to make my payments before a late fee is XXXX, not a bureau reporting The balance of this loan is XXXX, not XXXX.
|
| 12/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I have been a customer with XXXX XXXX for some time now. I have made substantial deposits in the past, one deposit equaling up to $ XXXX with no issues. I have had no problems or issues. On XX/XX/2022 my employer mailed a check to my office, for me with my name on it to deposit for a XXXX party. I used XXXX XXXX mobile deposit like I have done in the past. The deposit confirmed and the funds were not immediately put onto the account. No worries. Later that evening I received an email stating it would take until XX/XX/2022 until the {$1000.00} funds would be available because, they had to verify it. No problem. On XX/XX/2022 I went into target to do XXXX shopping when I got to check out I swiped my card and was unable to use. Their is no one to reach over the weekends so I was without funds the entire weekend. I was unable to get presents, gas, or food for my children. The bank never called nor notified me my entire account would be froze. I was unable to log into my mobile banking account. ALL of my funds were on hold without one reason as to why. On Monday XXXX, XXXX XXXX I had to call several banks due to majority of them not answering the phone. I finally get in touch with someone at the bank in XXXX XXXX on XXXX XXXX and explain what happened. It seemed no one knew what was going on or even why my account was froze. I left from work which is time away from working to handle this. When I arrived at the bank XXXX XXXX the branch manager told me he didnt know what was going on from what he say the check wasnt fraudulent he was unaware as to why they would freeze my funds. Then, he proceeded to say my account had been closed. I asked him why is that? He wasnt sure. I asked him well sir I have over $ XXXX in both the savings and checkings can I just get my funds out of my account until youll figure out whats going on with the check. He told me they could not release any of my funds to me as my balance was at a {$0.00} on both accounts. I told him that isnt right. I asked for my money he told me there was nothing he could do. Fast forward two hours of me sitting in the parking lot of the bank I called my company and notified them of what happened. My company informed me that the check had cleared from their XXXX account on XX/XX/2022. The same day I deposited it. So why would they close my account without having any access and not even being called about what was going on if they cared or was conernced it couldve been suspicious activity. This has cause me such grief, pain, emotional distress, loss wages from work and I was unable to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for the weekend because of this.
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I recently wrote to Hancock Whitney Bank, via certified mail, requesting the deletion of the following account : Account Number : XXXX, and I would like for you to have a copy of this document as well. ( See attached ). I would also like to initiate a dispute with you in efforts to finally remedy this situation once and for all. Hancock Whitney bank continues to falsely verify this account whenever I dispute this item with the Credit Reporting Agencies, -as well as yourself, the Consumer Finance Protection Bureau , -whom is a government entity. Hancock Whitney bank, has stated to all parties. -the Credit Reporting Agencies , The Consumer Finance Protection Bureau , and myself, on multiple occasions, that the information in which they are reporting is verified as accurate. However, this is not true! Anyone with eyes can see that the information which they are furnishing is blatantly inaccurate. According to federal law, my credit report to be 100 % accurate and truthful, -which is sadly not the case. Hancock Whitney bank has been furnishing this inaccurate information to the CRA 's for quite some time, and I have spent my hard-earned money, as well as countless hours of my precious time combating this issue. I have no idea how they continue to get away with this! I have recently informed you of this matter, as well as informed you of the U.S. Codes which I believe that Hancock Whitney bank violated, -yet somehow, you still allowed them to report that the information was verified, which causes this item to wrongfully remain on my credit report. Now, it should be rightfully removed! At this point, I pose the question ; Is Hancock Whitney bank above the law? Why are you not ensuring that this company is following federal guidelines, regulations, and or codes pertaining to credit reporting, fairness, accuracy, privacy, etc. This matter is now beyond whether or not the account is verified or not ; it has become a compliance issue ; which Hancock Whitney bank is seemingly willfully noncomplying. Furthermore, Hancock Whitney bank continues to cause harm to me. This matter has taken a significant toll on my health and livelihood, meaning that they have caused me both my physical and mental distress. I have mentioned this in the letter that I have written to them. Please see the attached document. I have enclosed the pdf version of my letter to Hancock Whitney bank, as well as my credit reports, which display the obvious inaccuracies and inconsistencies this company is reporting, -which has been like this for a long time, yet, Hancock Whitney bank continues to falsely verify as accurate. This has to stop at once!
|
| 04/21/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Whitney Hancock changed my checking/savings account without my permission and then stated that I no longer needed to have an account balance to avoid fees. I have been downloading my account activity through XXXX and there should be no activity because this is a savings account. XXXX shows my account as it should be.
I was charged and sent a paper account statement and it showed that I had been incurring $ 10 monthly fees AND the bank also charged me {$3.00} for the paper account statement that I did NOT request.
I downloaded from quicken and there was nothing showing these charges. I logged in and found that I had to reregister even though my XXXX has been logging in all this time.
I got in my account and saw all these $ 10 monthly charges! I never wanted this account. It is a savings account.
I have been TRYING to get my money out of my account and the bank will not activate my account and furthermore, after speaking with the most rude and vindictive person, the woman literally locked me out of my own account and I can not get access back.
I am not going to show up in person. I want my money and have been trying to pull it from other banks but it keeps being denied. The bank will NOT unlock my account and are seizing my assets at {$10.00} per month and now charging me and additional {$3.00} a month to show me they are taking my money with all these junk fees.
This is going to continue because the female employee that I spoke with is vindictive and locked my account and nobody has the power or will help me get my account unlocked. The employee not only locked my account but she put it into dormant status. And if they send my money to the State of Texas then I will have to pay 10 % of the total to get my money back.
Whitney Bank is a horrible bank and they need to be punished for their illegal behavior. I want my money. I don't want my account locked and then made dormant by a vindictive bank employee and there has to be someone that can help. I am at my wits end dealing with these horrible people and their runaround. I want ALL these junk fees reimbursed and I want ALL my money and I want to get my money out before closing this account.
Whitney bank should not be allowed to be in business. They make up junk fees, change your account type and charge you all kinds of fees to slowly eat at your balance and they are vindictive and will NOT do anything to help you get your money or close your account but they will do everything to be vindictive and make it even more difficult for you to get your money. This bank needs to be fined and have their banking charter revoked.
|
| 10/11/2019 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I purchased a XXXX XXXX XXXX, on XX/XX/2019, and was in a car accident on XX/XX/2019, ( making my 1st payment not due until XX/XX/2019, which was after the accident ). My car was deemed a total loss in XXXX and although I technically wasn't responsible for any payments following the accident, I was told by my GAP insurance, to still make the payment so that my account doesn't default, and that I would get that payment back, because my account will reflect as being over paid after they pay off the loan. Hancock and XXXX XXXX came to an agreement early on, when the guarantee of title was discussed, so after that, it was beyond my control of what their policies and procedures were. I do know that it typically takes 30 days to resolve a total loss claim, and I had no desire in paying more than 1 payment for a vehicle that I barely had a month and could no longer use, especially for {$660.00}. I do believe that if I wasn't so hands on with my account, the claim would still be ongoing. I can show emails to support this as well. I have been calling Hancock every week, sometimes several days per week since the very beginning, up until sometime last week about this issue. I also went into a branch to see if someone could explain to me in person where my money had gone, and like everyone else, she couldn't even tell me. I made 1 payment in the amount of {$660.00} and I have yet to receive any of it back. The payoff amount before GAP made any payments because there were 2, was {$7000.00}, which I have several documents to support this. From what I can see, apparently, 1 of the payments from GAP were reversed and made into a regular payment instead of a curtailment like the other payment, and charged interest. By doing this, it ate up the payment I made out of pocket, and they kept it. When I saw the payments from GAP in my account, I called Hancock to discuss the overpayment at that time, and one of the reps told me to call back in a few days when my account has updated. When I tried to view my account prior to calling, I could log in, but it had been wiped clean. Luckily for me, I had printed it before they deleted everything! I have been stressed dealing with the aftermath of the accident alone, and now I am beyond stressed for what is actually mine! My credit has suffered as a result of this entire mess, and I am out of money that I did not have to pay and I'm hearing that I should not have paid if they knew my vehicle was totaled and I had GAP insurance in place! I spoke to 2 supervisors ( XXXX and XXXX ). I never received a call back from XXXX and XXXX has stopped responding.
|
| 10/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I currently have a home Mortgage with XXXX XXXX. The Escrow Department is grossly negligent in organizing and submitting payments for homeowners/flood insurance. I paid up from for homeowners and flood insurance during the home building process. After the home was complete, I received an email from a Whitney Representative that I must pay the homeowners premium up for a year and send proof of payment/Policy. I inquired about where is the money that I paid towards the insurance monthly during the building process and it appears that I am paying for the same insurance twice. I was informed I must pay the premium to change from construction loan to permanent loan. Nevertheless, I paid the premium and was informed that I would like get a refund during the Escrow yearly analysis. Not sure why the payments that I made towards insurance could not be applied to the premium. It appears the departments and are separate companies inside of one company and systems are not seamless. My recent issue is that my homeowners/flood representative informes me that they havent received the flood payment and it was due that day. This concerned me greatly as we live in a hurricane prone state and currently in hurricane season with a hurricane moving into the XXXX XXXX XXXX. I contacted Whitney on XX/XX/18 regarding the proof of payment. The Whitney Representative couldnt provide me with proof that the payment was made except the date payment was sent and check number. I requested proof in writing and was informed I should receive a letter in the mail in a few days stating the payment was sent to insurance company. I believe I should have received proof emailed or faxed to me on the date I requested. My homeowners/flood Representative decided to follow up Whitney on XX/XX/18 regarding the Flood Payment that was sent on XX/XX/18. Whitney apparently ignored the bill address on the Flood insurance bill and decided to mail the payment to Homeowners billing address. The Homeowners/Flood requested that Whitney overnight another check to the correct Flood address as the policy has currently expired as XX/XX/18. In the Whitney world, Overnight mail will take 3 days to receive. I refuse to pay twice for the same insurance policy again because Whitney is unable to fix their issues. This issue requires corrective action immediately before homeowners assume that they have insurance and face a loss due to a storm only to find out Whitney sent the payment to wrong address.
|
| 01/12/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
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I am a member of hancock\ Whitney bank and I needed a document notarized, upon getting arriving which is a branch I visit daily I asked to have a document notarized the guy who knows me as a every day customer turned to the branch XXXX and asked her was the person there she immediately looked at me and asked are you a customer and I stated " well I do n't know you either '' sarcastically due to her viewing the mutual knowing of a customer she witnessed between me and the teller and she further stated let her check for the guy who has the ability to notarize documents. She went upstairs and came back down and asked me what type of document was it and I asked her why because she 's not a notary and is none of her business, and I told her it does n't make sense for her to get in my business and I still have to wait. she said well sir I will view the document and let him know because we have policies where we can not notarized verbatim on bank time any bank related documents. I told Her okay and allowed her to view and read my document waiting XXXX minutes I noticed a guy walk down stairs and XXXX minutes after that he came up and asked how may I help you, I told him I have a document to be notarized he asked what kind of document do I have because they can not notarize certain documents and the only thing they can notarize is bank related documents. I questioned that and he repeated that they are not allowed to notarize bank related documents. I told him well why did the XXXX get in my business when she knew nothing could be done and had I known this I would 've went to my credit union he apologized and stated is there anything he could do I told him no! I feel like closing my account and walked out. I called another hancock branch to understand the validity of what they stated and a guy on the XXXX XXXX branch by the name of andreu broce answered and told me that the document I had can be notarized as long as it was not a bank document in which my document is not. I hung up with him telling him I 'm on the way and I immediately called the branch on XXXX XXXX demanding answers to why I was made to feel broke and discriminated against in which the XXXX made up all kinds of apologies and now I am at the other branch with a motorized paper from the same bank just a different branch and now I feel I was discriminated against and refused a service that was due to me being a member of hancock\Whitney bank XXXX
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| 02/27/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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On XX/XX/XXXX I opened Access Checking Account # XXXX ( last four ) with XXXX XXXXXXXX XXXX at the XXXX, Florida Branch. I presented " Checking & Savings Promo Code '' XXXX in person. The teller confirmed I was eligible for this promotion and assigned it to my account. Please see attached email " Checking Code.PDF ''.
I completed all requirements of said offer : " Bring the code above to your nearest financial center or apply online and open a new personal checking account with money not currently on deposit at XXXX XXXX or Whitney Bank by XX/XX/XXXX. The promo code is required at account opening. This offer is non-transferable and can not be combined with any other offers, and valid only for the person residing at the address the offer was mailed to. Limit of one new consumer checking-account-related bonus per household per calendar year. Enroll in online banking and select online statements, and make five eligible purchases with your debit card by XX/XX/XXXX. Eligible purchases include those with either a signature or PIN, excludes Online Bill Pay and ATM withdrawals. '' These steps were completed on XX/XX/XXXX ( please see STATEMENT.pdf ). For these steps, I made five purchases of groceries at XXXX.
The terms state I should receive {$300.00} by XX/XX/XXXX.
On XX/XX/XXXX at XXXX, I called XXXX XXXX 's customer service line and spoke with " XXXX '' ( I retain a recording of this conversation ), in which XXXX spoke with the promotion team and confirmed I am to receive the {$300.00} by XX/XX/XXXX, however no ticket is able to be made until the bank has violated its terms of the agreement on XX/XX/XXXX.
XXXX XXXX then failed to provide me the {$300.00} by XX/XX/XXXX.
On XX/XX/XXXX at I continued to not have the funding and I called XXXX XXXX customer service. I spoke with XXXX ( or XXXX? difficult to hear on recording ) ( I maintain a recording of this conversation ). She stated, " They did indicate that you were supposed to receive that by yesterday, they sent an email over to see what was going on with it. We're just waiting on a replay on that email to find out what's going on with the gift card promotion that you were supposed to have deposited into your account. '' XXXX XXXX has not given me the funds owed as of today XX/XX/XXXX ( see current account status.pdf ) and I request the CFPB 's assistance in communicating further with XXXX XXXX regarding the funds owed to me.
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| 04/16/2020 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Non-sufficient funds and associated fees
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Web |
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XX/XX/2020- My last day of work XX/XX/2020- XXXX XXXX XXXX had already cancelled events and was shutting down the city.
XX/XX/2020- XXXX automatic payment comes through my account and Im charged an overdraft fee. I call the bank to explain that I do not have money and will be unable to pay for the XXXX bill and asked if they could please refund the overdraft fee. The lady on the phone told me that if I did not have any money in the account they would keep charging fees, so it would be better to call when I get a better outlook of my financial situation.
XX/XX/2020 I Called Hancock at the number provided on website. That phone number connected me to a branch in XXXX, Louisiana. I spoke with the lady about my issue and she told me she could not help and I would have to contact my housing branch in XXXX, LA and gave me a number to call.
I call the XXXX Hancock branch I get voicemail. Then I decided to call the XXXX-Hancock location and I was told that I would need to contact my housing branch in XXXX.
I call Hancock one more time. VoicemailXX/XX/2020- I call the XXXX- Hancock and I explained the entire situation to XXXX and asked if he could please refund me the money bc I didnt have the money in my account and I havent worked in weeks. The account continued to be in the negative and the bank charges totaled to {$400.00}. XXXX informed me that he could only refund 2 overdraft fees bc I should have called my creditors to stop payments. And I informed XXXX that I called my creditors right away and the only reason my bank account was negative for so long is because I couldnt work, Im quarantined and waiting for some money from unemployment. He told me there is nothing he could do about the charges and that I should talk to my creditors about the issue. He would only refund 2 deposits. I got my lawyer on the phone and I had him talk and the lawyer was told the same thing.
Today I finally received unemployment that I applied for but the bank fees were taken from that deposit leaving me with little money to pay my rent.
I am so angry and disappointed because all of my other banks were very understanding and helped. At Hancock Whitney I was only allowed To speak to 1 person about my account. I dont know what the deal is but this should be illegal, if it isnt already. I am self-employed and 1099 so it took a little longer for me to get my money.
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| 01/12/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I took over a loan with Hancock Whitney Bank back in XXXX that my father had and he passed away in XXXX.
XXXX XXXX from Florida office is the financial banker or officer for their business loans. The year I took the loan over after I had been running the business for 8 years for my dad, we went through and changed the loan in my name a few months after his death. We done a appraisal which was almost XXXX dollars that I paid for and she told me the loan would be redone in a year but I would not have to pay for a new appraisal. When XXXX came time to redo the loan for 3 years I had to pay another almost XXXX for a new appraisal that was exactly the same appraisal done in XXXX. Also in XXXX we done title apps on the mobile homes which the bank had only XXXX on the loan. I asked her and she said the extra ones were in case they messed up a title app that I wouldn't have to come to XXXX to sign another one. That was not true they tried to include all 26 mobile homes on the loan for collateral. I called her and she said they did have all the trailers on the loan and I said no its only 17 Trailers. She called me back and said I was right it was only 17. She never sent the title apps so I could get the trailers in my name with them as lienholder on the 17 trailers nor the extra 9 that they tried to add. I been having trouble getting power cut on and have not been able to get the power on them to rent them. They was suppose to have fixed this and did not. I hired a law firm XXXX and XXXX in XXXX Mississippi and it was agreed that hancock whitney bank would correct everything but I was to sign paperwork Stating I would not pursue hancock whitney on anything but that was agreed that hancock whitney would correct everything. They have not corrected it and I paid the loan off with hancock whitney and refinanced with another bank. I paid them off the XXXX of XXXX and the new bank has not received the release showing hancock whitney has no lien and thats been almost 2 months. Hancock whitney has not only made it to where I cant get power on at my trailers to rent them they have lied and been very unprofessional with there banking practices with me. I paid them off and want my titles and the release.
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| 07/21/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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XX/XX/XXXX - I opened a Priority checking account ( account # XXXX ) with Hancock Whitney using promo code XXXX. The opening deposit for the account was {$55.00}.
XXXX - I send a XXXX transaction of {$2500.00} to work towards the minimum balance of {$5000.00} to avoid fees on the new account.
XXXX - I send another {$2500.00} via XXXX to meet the {$5000.00} minimum balance to avoid account maintenance fees.
XXXX - I am able to verify my trial deposits with Hancock Whitney for my XXXX XXXX and XXXX accounts so I can make external transfers between the accounts.
XX/XX/XXXX - I am no longer able to access my account or online banking and I am not provided notice from Hancock Whitney either by call or email on what happened to my account and why I can not access it.
XX/XX/XXXX - I receive notification via email that my direct deposit of {$550.00} has been deposited into my checking account. I call Hancock Whitney regarding my account and I am eventually transferred to XXXX XXXX, Assistant Vice President, Digital Relationship Banker. XXXX tells me my account has not been closed, but it is on hold due to the XXXX transactions. She asks me to send her the corresponding bank statements from where the XXXX transactions originated. We hang up and I immediately email her my bank statements from these accounts that have been open for over XXXX years. She emails me back and says she will reach out once she has an update. I still do not have access to my funds or online banking.
XX/XX/XXXX - XXXX email XXXX again regarding my account and she notifies me she is still waiting on a response, even though I am given no means to access or manage my account or my funds.
XX/XX/XXXX - I receive an email from Hancock Whitney to " rate my experience '' regarding my account closure even though I never initiated such a thing XX/XX/XXXX - I reach out to XXXX again regarding gaining access to my account and have not received a response. I am still not able to access my funds or online banking. I still have not received a notice from Hancock Whitney regarding this incident.
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| 11/09/2021 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem accessing account
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Web |
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I applied for Hancock whitney online checking account opening process. Initiated a deposit of {$51.00} to have this process kick started. Today I got a call and then an email to send the photo id by email. Gentleman stated that application got stuck in the system. I sent the DL scanned copy. After few minutes- got an email with how to access the account online. I already uploaded the photo id by online application process.
Step 1 : You'll be able to log in the day after opening your account. Download the Hancock Whitney mobile app on your smart device.
For Online Banking, go to hancockwhitney.com and use the Personal Online Banking option from the drop down menu.
Step 2 : Log in with your initial credentials below : User ID : first and last initial + 8 digit DOB ( i.e. XXXX ) Initial Password : " Go '' plus the last six ( 6 ) digits of your social security number ( i.e. XXXX ) None of this worked.
Called XXXX at XXXX XXXX and was talking to XXXX. She got all the information about me, Social security number, date of birth, can verify me by sending the text message to my registered phone. But still I can not login and get my account number and routing number. She told me due to security reasons she can't provide me this.
It seems that this bank- Hancock Whitney is not at all organized and all the parts are broken. Worst thing- they have the customer facing employees like XXXX who are thinking that they are doing a favor to the customers by working in this bank. Hancock Whitney must accept that their systems are not working and report it to the customers ( website and automate calls ) rather than be so coward and shameless not to admit and acknowledge that any problem exists.
Moreover if the online system doesn't work- there are alternative ways to serve the customers rather than having sorry face.
It's a chicken and egg situation - customer service won't provide the account number and without account number, customer like me can not have the online access. Shame on Hancock Whitney.
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| 08/01/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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I opened a checking account in XXXX, XXXX using a promotional code that XXXX XXXX XXXX emailed me ( XXXX ). The promotional email ( saved and available in my email ) offered a {$300.00} cash bonus after meeting the following terms and conditions : " Bring the code above to your nearest financial center or apply online and open a new personal checking account with money not currently on deposit at XXXX XXXX or Whitney Bank by XX/XX/XXXX ... Limit of one new consumer checking-account-related bonus per household per calendar year. Enroll in online banking and select online statements, and make five eligible purchases with your debit card by XX/XX/XXXX. If you meet all of the requirements and your eligible personal checking account remains open and active, we will deposit the earned bonus into your new personal checking account no later than XX/XX/XXXX. '' I completed all required tasks by XX/XX/XXXX. The email stated that the bonus would be paid by XX/XX/XXXX, which has long passed. I called the company at the end of XXXX and was met with a customer service agent who promised that the bonus would be paid in XXXX. That passed and I still received nothing, so I called the bank again. This time, I requested a manager and again was met with poor attitude and a general unwillingness to solve the problem. After a lengthy wait on the phone, the manager tried claiming that my {$300.00} bonus would not be paid to me in XXXX because of the clause in the terms : " Limit of one new consumer checking-account-related bonus per household per calendar year. '' I tried to be kind and calmly explain that she was in error, and encouraged her to evaluate the dates in question. My husband opened a XXXX XXXX checking account in XXXX of XXXX, met the terms of his bonus by XX/XX/XXXX, and was paid his bonus in XX/XX/XXXX. Clearly, that doesn't violate the terms, since I opened my account in the exact same sequential timing one year later. It appears obvious that the real issue is poor customer service.
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| 04/03/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/2020, I mobile deposited a check in the amount of {$2600.00} into my Hancock/Whitney personal checking account from XXXX XXXX XXXX. I took two images front and back over my mobile phone. I patiently waited for the funds to clear into my account. On XX/XX/2020, the funds were not available. And there was not an image of the check just a description saying the Institution was Hancock/Whitney. On XX/XX/2020, I called Whitney Bank to see if the funds were deposited into my account. I was told from an agent the funds would not get deposited into the account until XX/XX/2020. I didn't ask any questions. On XX/XX/2020, I received an threatening email stating they will charge me return check fees if XXXX XXXX does not pay the funds of the check. I have a personal checking account with Whitney Bank so I should never get charged for returned check fees for a checks. I patiently waited for my funds to get deposited into my account. I still don't have a clear image of the deposited check into my account. On XX/XX/2020, I received the funds deposited into my account. I waited an entire week for the funds to clear which is ridiculous for any one that personally bank with this business. I called to inform them that the check image was still not showing up in my account. I was put on hold for another agent. And the second agent just left me on hold. For more than two years, I have been correcting the errors that are made by the people that work for Hancock/Whitney Bank. I call the customer service line and get mistreated with getting my calls transferred more than two or three times per call. Sometimes my call never get answered. I get rude threatening emails. I receive postal mail from Whitney Bank with my name spelled wrong and I have made formal complaints to the company as well as Consumer Finance. It's very clear that they are retaliating against me. And I think it's very unprofessional for adults to conduct themselves in a childish unprofessional manner.
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| 03/27/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
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Web |
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I opened a priority checking account on XX/XX/2020 online through Whitney Hancock which requires a {$10000.00} minimum balance to waive monthly fees. I initially deposited {$1500.00} and then did an transfer for {$8600.00} and did a deposit in from the Treasury Direct account. When I went to log into my online account on XX/XX/2020 ( which I had access to prior ) it said that my access had been suspended by an administrator. I called the customer help line where the rep gave me a number to branch located in XXXX, Florida and said someone at the branch suspended my account. When I called that branch they said they had no idea and no one from there suspended my account so they gave me the number to the XXXX XXXX branch in XXXX, Florida which was listed as my local branch. I spoke to XXXX that morning at the XXXX XXXX branch that said someone from loss prevention temporary suspended my account and she would contact them and call me back. The next day on XX/XX/2020 I still had not heard anything so I called XXXX again. She said no one ever called her back. I told her I would like to make an appointment to come in and close the account and she said my funds were frozen and it could not be closed but she would try to contact the individual at loss prevention again and would get back to by the afternoon. I never received a call.
I have already transferred over {$10000.00} into the account and now I don't have any access to my funds. I have spoken to 3 individuals to try and get this resolved. Additionally, I never received any calls or emails notifying me that my account was suspended and under review and was not provided a reason for the review. I am beyond upset with the service I have received from Hancock Whitney bank and would like the account closed and my funds provided back to me immediately in the form of a official check that I can pick up at my local branch. I don't want to have to wait for a check in that amount to get to me through the mail.
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| 03/14/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Credit decision / Underwriting
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Web |
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My parents and I own a rental home in XXXX XXXX, Louisiana. We each own XXXX % interest in the property. The residential home is worth according to XXXX approximately {$68000.00}. In XXXX, we purchased the home and paid off the mortgage. A local bank, XXXX XXXX, provided us a {$35000.00} home equity line of credit at that time and took a first mortgage on the property. This loan was subsequently shifted to XXXX and now Whitney Bank due to bank acquisitions. We have a XXXX month history on making on-time payments for this home equity line of credit. XX/XX/XXXX, we were contacted for the first time by a representative from Whitney Bank stating that the term on the line of credit was expiring in XXXX XXXX and we needed to provide tax returns and financial statements for review. My parents and I submitted this information within two weeks of the request. Prior to this email requesting financial data, we have never heard from any representative at Whitney Bank despite being a 25 year client with a performing loan. XX/XX/XXXX, I was called by the representative from the bank and informed verbally that Whitney Bank was not going to renew the line of credit. They would offer us a term loan to payout the balance. When I inquired as to the reason for this decision, I was informed verbally that we were n't using the line properly. Our issue with Whitney Bank is that there was no outreach by them to connect with us as 25+years customers of the bank. There were no communications from Whitney Bank on any defaults on the terms of the loan. Nor were we given an opportunity to correct any defaults. Our complaints also include poor customer service from Whitney Bank and lack of investment in the minority community. If we were not in compliance with the terms of the loan, why would the bank representative ask us for tax returns and financial statements. If we were in default of the terms of the loan, then why request financials and tax returns?
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| 01/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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To Whom It May Concern : I am writing this complaint to inform you about the descrepancies that occurred to my mortgage account which in turn has created a major negative effect to my credit report. On XX/XX/XXXX i called in and spoke with a customer service representative by the name of XXXX. She in turn was able to help by correcting and waiving all late fees that were assessed to my account due to the error. She also notified me that my account was fully paid and up to date. and Lastly she supplied me with this email to contact someone to look into this matter to have my payment status reported correctly and remove the 30 day late payment from my credit report. I am requesting to have the 30 day late payment removed from my credit report due to the issues that occurred to my account that were not of my control.
For the past three months, my account has not been properly deducting my payments from my checking account at Whitney Hancock Bank and processing the ACH payments. Each of the last three months I have deposited the funds for my mortgage into my checking account as usual and came to find out that no ACHs were occurring to deduct the funds from my account. The funds accumulated up to {$3500.00} before i received an alert on my credit report that my mortgage had not been paid.
When i purchased my home back in XXXX of XXXX, I signed an ACH payment letter stating that my checking account would be automatically deducted from in order to pay my mortgage payments. For the last 20 months, I have not had any missed payments. I take my credit and bill paying seriously and make sure all of my bills are paid monthly without missing any payments. Ive worked extremely hard to get my score above XXXX and would appreciate the help in restoring my credit back to what it was prior to this banking/computer error that has occurred.
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| 07/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I had an account with Midsouth Bank that I opened in XXXX. When the bank announced it was being purchased by XXXX XXXX I immediately closed my account to switch financial institutions. I went, in person, to Midsouth ( before the transition to HW ) to close the account. I had {$80.00} worth of pending charges left on the account so I left {$100.00} in the account to ensure it would be enough for all remaining transactions. Midsouth called me within two days to confirm that I had closed my account completely ( I do not have a way to confirm this as it was well over a year and a half ago ). My account was closed and I have not thought about it sense. On XX/XX/XXXX at XXXX EST I received a collection call on behalf of Hancock Whitney. The caller stated that I owed " an amount over {$200.00} '' but she was unsure of the exact amount. I immediately called Hancock Whitney and the three different people I talked to all gave me different amounts of money that I owed to close an account with them. An account I never had with a bank I have never done any work with. I was told that my information had been carried over from my closed Midsouth account and that Hancock Whitney never went through the steps to make sure it was closed. They opened an account for me and allowed fraudulent purchases on this new account. On XX/XX/XXXX of XXXX ( A full year after I closed my account ) a purchase was made in my name. They could not give me the exact amount, nor could they tell me where the money was spent. They could only tell me that I had {$210.00} in late fees from Hancock Whitney and that the amount of the purchase would be added to that amount. I checked my credit score and this is not on my credit report ( XXXX XXXX ), but I am afraid it will be soon. This bank has committed fraud by opening an account in my name without my permission.
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| 09/06/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
Servicemember |
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In XXXX of this year I received a call from XXXX XXXX XXXX regarding my car payment, I was behind and I explained to the rep XXXX that I had been in a abusive relationship and I had been trying to get away from the person but my life was threaten repeatedly and I also suffered some financial loss due to being repeatedly injured, I told him that I can send him copies of the police report and the criminal order of protection. XXXX told me to make a payment by XX/XX/XXXX and he would get with the committee to get a hardship waiver for a few months so that I can be current on my payments and have a little time to get myself together. I had been making payments and then in XXXX my great-great auntie told me that a police officer came to her house looking for me. I contacted the officer and I was informed that my car was supposed to be seized for sheriff sale. I was so shocked, how could this be? So I went to file chapter XXXX bankruptcy and can't afford an attorney to represent me, I heartbroken because they let me make payment after payment and then decide to repo my vehicle, no one ever notified me that my vehicle was up for repossession. I have never had a problem out of a financial company like this. In XXXX I felt like I was lied to because the rep wanted me to believe he felt sorry for the abuse issue I had. If I would have known my car was in jeopardy of repoed I would have slept in my car until things were taken care of. I had to move twice in one month because he located me and threatened my life and I was afraid. I just think whitney bank business ethics are horrible and they are putting me through so much stress its bad enough I have to fear for my life. I have never had issues with making any of my car payments until I went through the unfortunate situation this past year and a half
|
| 11/08/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
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On XXXX XXXX, 2016 I applied on line for a home mortgage with Whitney Bank ( NMLS # XXXX ). On XXXX XXXX, 2016, I received an email from XXXX XXXX ( NMLS # XXXX ), the Residential Lending Officer with Whitney Bank who would be assisting me through the process. In that conversation, I spoke with him about pre-qualification requirements and the XXXX ( XXXX ) XXXX XXXX XXXX Program, a mortgage loan program that provides assistance to cover the borrower 's down payment and closing costs. On XXXX XXXX, 2016 I received a Mortgage Loan Pre-Qualification letter to purchase a home in the " {$350000.00} price range ''. The proposed loan was a Conventional 5 % down payment loan. The loan was also contingent on qualifying for down payment assistance for the XXXX XXXX program.
On XXXX XXXX, 2016 a final offer was accepted on a house. The executed contract via email was forwarded to XXXX XXXX. The Third Party Financing Addendum of the contract stated that I needed to obtain conditional loan approval by XXXX XXXX, 2016. If for any reason I was not able to obtain financing prior to this date then I could terminate the agreement and have my earnest money refunded. This was highlighted in the email sent to XXXX XXXX on XXXX XXXX, 2016. Closing was scheduled on or before XXXX XXXX, 2016.
On XXXX XXXX, 2016 I received conditional approval with a few remaining conditions. Conditions were met on XXXX XXXX, 2016. Again, on XXXX XXXX, 2016 I received another approval with conditions that were satisfied in a timely manner for closing. XXXX XXXX failed to deliver final disclosures, and obtain down payment assistance through the XXXX Program in a timely manner. As a result I lost my earnest money and other funds relevant to this transaction.
Please see uploaded supporting documents and full complaint details.
|
| 08/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
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I am writing to file a complaint against Hancock Whitney regarding the inaccurate reporting of an installment account on my credit report. I have been disputing this item for several months as it is not valid, and I have never had a credit card or installment loan with Hancock Whitney.
The account in question is being listed as an installment account, and it includes a remark stating that I was previously past due for 60 days. However, I can confirm that I have never had any credit-related account with Hancock Whitney . In the past, I had a debit card for a checking account with this creditor, but it was not an installment loan or a credit card.
Despite my repeated efforts to dispute this account on my credit report, no investigation has been conducted by the credit bureaus. On XX/XX/2023, I submitted an indirect dispute to XXXX, XXXX, and XXXX. However, they failed to open an investigation into the matter. As a result, I sent a direct dispute letter to Hancock Whitney on XX/XX/2023, using the address listed on my credit report : XXXX XXXX XXXX XXXX XXXX, LA XXXX. Unfortunately, this dispute letter was returned to me as undeliverable, which is concerning as this is the address they have provided on my credit report.
Not to be discouraged, I made another attempt to dispute the account on XX/XX/2023, using a different address listed on my credit report : XXXX XXXX XXXX XXXX XXXX, LA XXXX. However, the letter was returned to me once again as undeliverable. To clarify, this address does not belong to Hancock Whitney, but rather XXXX XXXX XXXX.
In a last attempt to seek resolution, I sent yet another dispute letter to Hancock Whitney on XX/XX/2023. However, to date, I have not received any response, and I am concerned that this letter will also be returned as undeliverable.
|
| 04/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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I refinanced my home on XX/XX/20 with Hancock Whitney Bank in XXXX, Alabama. The parties I dealt with were XXXX XXXX and XXXX XXXX. XXXX offered to match loan terms with a competitor that offered a rate with no bank fees whatsoever, or so she said. This was after shed failed to lock at a lower rate after requesting to do so. Bank fees kept showing up on all the disclosures but I was told over and over, dont worry about it, itll all be fixed at closing. I was even asked to sign a Closing Disclosure that I told her I couldnt she. After telling her that, she said again, dont worry, its fine, just sign it, Ill fix any problems that show up. Shortly before closing, in a rush, I start receiving docs and the fees were still there. Nearly {$1200.00} worth of fees and $ XXXX of padded interest on the loan they were refinancing, well beyond what was needed. I asked to have the fees removed as promised multiple times, and she stated she never said that the loan wouldnt have any fees, despite confirmation from parties that heard her tell me the same over the phone. I took it up her with her superior, and he stated that he could fix it, but would not. He was aggressive and rude and intentionally dragged out corrections to the file so that I was forced to accept them as written or miss my rate. I asked multiple times to pay my closing costs by check at closing rather than finance them, and they intentionally ignored that request to drive the loan amount up and refused to fix it as we approached closing. I would recommend everyone RUN from this bank as quickly as possible, especially those two people at that bank. Expect fraudulent practices and lack of concern for your wellbeing or any type of real service on your behalf. Its only about how much they can make off of you before you notice.
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| 09/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Several weeks after closing on our mortgage Hancock Whitney made contact with me regarding a lack of both information and a signature involved in the closing.
Apparently my Social Security Income was not included.
Several demands were made including a " threat '' from XXXX XXXX ( Client Solutions Leader '' that I could be " forced '' to sign as that was part of the standard closing agreements to agree to correct and missing information.
Demands included that I should drive a 2 hour round trip from my home to sign, it " had to be signed by " X '' date '' etc., although that deadline date had come and gone when the matter was settled.
During that time I received the attached letter form XXXX XXXX asking me to sign one page out of the entire agreement that was Section 6 : Acknowledgements and Agreements had absolutely nothing to do with correcting my income.
It appeared that Hancock was going to make a change on what was already a signed Income Disclosure and then use the attached page as a way to provide my agreement.
I refused to sign it and instead contacted the attorney 's office that did the closing seeking advice. I was instructed not to sign an arbitrary page and they would look into it.
They then presented the option, what I believe to be the legal and proper way to handle the situation and that was to come into their office and to initial and date the original closing documents and to then provide the missing signature ( s ).
Hancock made the entire pre-closing demands absolutely absurd and then to attempt to pull this " switch '' off is very disconcerting. I am a well educated individual with several closings under my belt and have never seen a bank act in the manner that Hancock did.
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| 05/14/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
Older American |
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i recieved a predatory loan in 2008 from XXXX, then whitney and now hancock of XXXX fl.the president of XXXXand his sister construction loan officer stopped my draws my loan was for XXXX to complete my home i still had XXXX to use i could not go on so my home was nt finished i got out my loan papers which were mailed weeks later i went over and over i seen where they put my income at XXXX a month my actual income was ssi XXXX that i gave them proof of my co-borrow XXXX they put her income at XXXX actual was XXXX our combined actual income was XXXX not the XXXX they listed my assets the home where the house was being constructed i paid XXXX they put it as XXXX i also had XXXX vacant acres i paid XXXX 6 months prior they put dowm XXXX on loan docs XXXX different % rates XXXX different loan officers signatures with XXXX different dates which means XXXX signature is a fraud i have been trying to get help forever now i got forclosure papers i lost everythig this was my dream home and have nothing i have all docs to prove what i say but dont know where to turn aty gen fl., hud, i amm on ssi and get only XXXX per year so i cant afford an atty i even contacted the fbi by email and phone they have never once got back to me they listed my net worth at the time as XXXX know way is this true maybe XXXX if that know nothing we didnot lie on our app we gave them our proof of income when siging they put papers in front of us and we just signed our loan docs were mailed to us weeks later and i never looked at until they stopped my draws that should have terminated the mortage i would have finised my home and been living in it instead of being forclosed on now there is so much more to this and i have all the proof
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| 07/31/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
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Web |
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My name is XXXX XXXX. On XX/XX/23 Im looking through XXXX XXXX XXXX for the used XXXX XXXX truck, I saw the the truck that I like at the place called XXXX XXXX XXXX in XXXXXXXX XXXX I contact them and talk to the guy name XXXX, The truck was listed at {$6900.00} and XXXX agree to sell the truck for {$6300.00} including delivery I asked XXXX how to pay him and he sending me email me the purchase agreement and instructions of how to send the money in the instructions they have the link that say CLICK HERE and the wallets address XXXX. When I press on the link click here its take me to the page that buys bitcoins online I follow the instructions put in the amount of {$6300.00} and the wallets address and it took me to the others page to fill out all of my personal information, when my transaction was approved I email XXXX the approved transaction email and he said he will delivery the truck, but the next day he send me the email asking to pay {$2000.00} more for insurance for the truck delivery I disagree with that and told him I cancel the deal, he said XXXX refund the money to me. As soon as he said that I know that I got scammed, I contact my bank asking them to stop the transaction while it in pending, I also file the dispute I also email my bank the police reports, the attorney general affidavit reports and the screenshots of the email between me and XXXX XXXX XXXX, couple weeks later I got the letter from my bank regarding the dispute in the letter they said based on the investigation they determined that no error has occurred, I disagree with their findings because it clearly a scam I hope that you getting involved to help me getting my {$6300.00} refund to me. Thank You!
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| 11/05/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Overdrafts and overdraft fees
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Web |
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While this incident has happen several times I just started to keep track of this. In several occasions Ive made transfers to my checking count from another in house checking account to cover an overdraft and the following day I am still charged a fee. On XX/XX/2022 I made a transfer of {$15.00} at XXXX to cover an overdraft. Ive been told on several occasions that the cut off time is XXXX cst. I still received a fee the following day. This fee was refunded but it was only because of a manager. After that this happened several more times. Just recently there was some fraudulent transactions on my account and after I was refunded the funds back on XX/XX/2022 I was charged a {$36.00} fee for sustaining a negative balance even though it was negative due to fraud. On XX/XX/2022 I made a deposit of {$650.00} which made my balance XXXX. XX/XX/2022 There was a transaction for {$100.00} to XXXX XXXX, {$210.00} to XXXX, and XXXX XXXX for XXXX and it left me with a balance of {$68.00} per the mobile banking website which was incorrect. On XX/XX/2022 I woke up to a negative balance and 2 NSF fee when my posted balance says {$580.00}. The representative said there was a transaction for {$570.00} that tried to come through but that doesnt reflect on the mobile banking. When I asked her why cant I see the transactions she said I need to go into a branch and talk to a manager. When I explained even if the {$570.00} was coming out the balance is {$580.00} that doesnt explain the fees. She had no response. Whitney Hancock has done this on so many occasions XXXX cant even count. Monday morning I am going to close my accounts and go to another bank that isnt predatory.
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| 11/20/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
Older American |
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I was told by my bank, Hancock Whitney, that I have no credit report in the United States. Consequently XXXX/XXXX have not given me a score. I question this because, I have a credit line with Hancock Bank that I have consistently and faithfully paid every month for years. I pay in excess of any minimum payment requirements and have always done that. I've never been in arrears. I'm a US citizen, have owned and paid off 4 houses in Florida, have had a successful business in Flordia, etc. I'm XXXX years old and have been residing in the XXXX XXXX for the past 10 or so years. However, I have kept my account with Hancock Whitney and receive my US Social Security there. My concern is how can I have no credit history when I have one with Hancock Whitney which clearly demonstrates an excellent payment history. I also question how 50 years worth of credit history has just been wiped away. I feel like I'm being penalized because I cleared my debts before I retired. I keep this credit line so I can help my children. The reason that this all came about is that I request in increase in my credit line bacause I'm helping with some house renovation and the extra money would have been very helpful. It was denied because there isn't a XXXX XXXX because I have no US history. Does my history with Hancock Bank not count or has it not been reported? I've been with Hancock since XXXX and with that same bank in Florida under its ever changing names due to mergere/acquisition since XXXX. I feel like I'm being punished because I have paid my debts and continue to do so and that is not being recognized. How many debts do I have to have before I become a real person!
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| 06/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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Hancock Whitney Bank claims I have delinquent property taxes for tax year XXXX- Hancock Whitney for a 2nd time claimed I have delinquent property taxes.
- Hancock Whitney insists I must provide proof which I have done twice this year via fax and e-mail Background History - My loan XXXX does not have an escrow account - I pay my own taxes - I have paid my taxes on time for this loan since inception in XX/XX/XXXX.
- This year is the first year Hancock Whitney began claiming I have delinquent taxes.
+ XX/XX/XXXX : Hancock Whitney sent letter claiming I had delinquent taxes of {$530.00} due to XXXX XXXX.
+ XX/XX/XXXX : I called Hancock Whitney ( XXXX ) to advise them of their incorrect information and faxed ( XXXX ) proof of my tax payments and statements showing no delinquent taxes. I spoke to a manager in the property tax department. Her name was XXXX.
+ XX/XX/XXXX : I called ( spoke to XXXX XXXX and emailed Hancock Whitney with attached proof of tax payments.
+ XX/XX/XXXX : Hancock Whitney sent letter acknowledging my complaint.
+ XX/XX/XXXX : Hancock Whitney emailed me ( XXXX ) stating they received my proof of tax payments and had updated their records accordingly.
+ XX/XX/XXXX : Hancock Whitney sent a new letter again claiming I had delinquent taxes in the amount of {$530.00} for parcel XXXX. Letter received XX/XX/XXXX.
+ XX/XX/XXXX : I again sent an email with attached proof of payments. I advised Hancock Whitney I would file a complaint with CFPB.
Please contact Hancock Whitney and help me determine why they are harassing me. My personal opinion is incompetence, but I will reserve final judgement based on your findings.
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| 08/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
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|
Web |
Older American, Servicemember |
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Hancock Whitney Bank located in XXXX Alabama authorized {$2800.00} be withdrawn from my XXXX XXXX XXXX XXXX account with a method of ACH which I am not familiar. The transaction occurred on XX/XX/2022. I received a letter from Hancock Whitney Bank advising me that a HOLD ALL FUNDS had been placed on all accounts. The bank stated that they had identified one or more items or transactions as possible violations of the terns of our Deposit Agreement. or they had received notice of possible claim to the funds at Hanck-Whitney Bank or party to an item or transactions I immediately went to the local branch in XXXX AL and the information was explained by XXXX XXXX , banker, that I didn't authorize his transaction and I went to file a complaint against XXXX XXXX XXXX XXXX XXXX I do not know anything about this company and have never done any business with this company. They have taken my funds using an ACH wire transfer. XXXX XXXX is the bank that requested the funds from Hancock Whitney Bank. Hancock Whitney Bank is stating I waited too long to file a claim against XXXX XXXX XXXX XXXX XXXX. I should have done so within two days of the funds being transferred. I was never made aware of the funds had been transferred until the US Postal Service deliver the letter to my mailbox. I need help because Hancock Whitney Bank is stating I waited too long. I thought all banks in the USA had insurance against thief of money especially since they sent my funds without requiring my signature on any forms. Does the law protect the bank NOT the person who trusted the bank to keep their hard- earned funds safe? I need help.
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| 05/26/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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My lot loan with peoples first was transferred to hancock in XXXX when the FDIC closed peoples. The loan was a XXXX yr balloon that hancock was not willing to extent or refinance. The loans was paid timely until maturity. i was unable to refinance with another lender due to the value of the property and the state of mortgage lending in general. It took hancock over 90 days to settle the loan and they agreed to accept less than the outstanding balance. although i continued making payments, this caused the loan to appear 90 days late due to the balloon feature.
Below is a partial letter I 've sent to Hancock bank asking them to correct their reporting ...
Hancock Bank Research Department Fax : XXXX, XXXX pages XXXX XXXX, XXXX To whom it may concern ; Please research and correct the CBR reporting for the lot loan on a property located at XXXX with a loan number XXXX This loan was purged from your active system in XXXX.
This single lot loan shows on my credit report XXXX separate times, as a mortgage, a home improvement loan, and a trade line of unknown type. It also shows as XXXX separate items with 90 day lates, representing XXXX adverse trade lines. I 'm enclosing my entire credit report dated XXXX/XXXX/XXXX for your review.
Also attached is an email I sent to XXXX XXXX in XXXX of XXXX documenting my conversations with him. I was assured by him that Hancock would resolve this issue in an expedited manner.
Lastly, I 've added the Settlement of Debt Notification Letter dated XXXX XXXX, XXXX.
Please contact me via email at XXXX or cell phone at XXXX as soon as possible.
RespectfullyXXXX
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| 11/24/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
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Web |
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On XX/XX/XXXX I brought a check for {$130000.00} payable to myself, my husband, and our mortgage company, Whitney Bank to the bank. The check resulted from our claim due to flood damage. The bank said they would send the check to XXXX ( XXXX XXXX ), the company which services their accounts. I also gave them copies of receipts for {$26000.00} that we had already paid out toward renovating our flood damaged home. XXXX later sent us a check for {$22000.00}. I had been told during two phone conversations with them that I would receive a XXXX of the insurance check amount in XXXX draws as we progressed on the renovation. I have contacted both Whitney and XXXX to try to find out why I did not get a XXXX of the insurance money. XXXX says they wish they could help me, but said it was up to XXXX. XXXX with XXXX called me yesterday and said the amount was determined by " a federal law '' ( her exact term ). When I questioned that, she said the local bank manager could decide how much to disperse. I asked if the bank manager could make a decision to override a " federal law, '' and she said yes. She said her company just does the paperwork for the bank. My husband and I are frustrated that the bank is not giving us a fair amount of our insurance proceeds, and that the XXXX companies involved say the other company is responsible. While the mortgage company ( XXXX or Whitney? ) holds most of the money, we are paying for the renovations, by writing checks on our second mortgage line of credit at Whitney which means we are paying them interest while they happily hold on to our insurance proceeds.
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| 02/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
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|
Web |
Servicemember |
|
I am a co-signed on my daughters checking account. She was a victim of check fraud on or about XX/XX/XXXX. We have the police report and other info. We contacted Hancock Whitney bank and they started a investigation. My husband and i have a checking account there. And I am also on my XXXX year old mother account there. The fraud checks/scam were two checks totaling XXXX. The scammer requested money be sent back due to overpayment and my daughter did that. We understand that we need to make it right with the bank but they want there money in 10 days or they say they are gon na take my money out of my and my husbands account and if it isnt available there, they will take my mothers. We have offered numerous solution that would Benefitnthe bank and is without taking my mother only money she has. She is elderly and has medication and other necessities to buy. My husband receives social security and we cant make it without his money. I am a XXXX in XXXX. We have asked the local branch to let us discuss it with fraud division or corporate to come up with a solution and they refused. They said it has to be handled locally. We offered all document, emails, text from the number and email that was used for the scam. They refused to look at it. We offered police report and they said they didnt need it. We tried to remove myself off my mothers account to avoid her losing everything and they refused. They have treated us like crimson and second hand citizens since the day it happened. We have requested a unbiased arbitrater and they refused.
|
| 12/24/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
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|
Web |
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I have a XXXX XXXX Checking account.
I had {$290.00} in it which I wanted to withdraw so I could close the account. So I set up a transfer to my XXXX XXXX account for {$290.00}.
Nothing happened. No confirmation and it didn't even show up in the recent activity. It also said there was an error with the transfer when i tried again so I instead used a check.
I wrote a check to myself for {$290.00} and used the Mobile Deposit feature to get my funds.
I received the {$290.00} in my XXXX account and called XXXX XXXX to close my account.
When I called however, the woman speaking said she was unable to do so because I was overrated by {$290.00}.
Confused by this, I look at my bank statement. The check went through perfectly fine but than the transfer went through the day after and it charged me {$36.00} in fees because I did not have enough funds.
So I received a total of {$590.00} ( $ XXXX ) as a mistake.
Eventually, XXXX XXXX took back the extra {$290.00} but still charged me the {$36.00} fee despite the fact that I received no confirmation that my transfer went through.
If someone does not have enough money in their account, they're probably in a situation where they can not afford the {$36.00} and would rather have a " Transfer Declined '' instead.
I had to pay the {$36.00} regardless and wrote a check, all because of an error on their behalf.
They have made no efforts to right this and all I want is my {$36.00} back.
I have screenshots showing I deposited the check first and THAN the transfer went through.
|
| 04/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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Our house sold and the loan was paid in full on XX/XX/2021. There was a positive balance in escrow. The company ( Hancock-Whitney Bank ) claims the check was mailed on XX/XX/2021. Despite Forwarding orders with USPS and frequent contact with the new buyer, the check was never received. On XX/XX/2021, the mailing address was updated to the new mailing address and a new check was requested. Multiple requests/contacts with the company resulted in a different date when the new check was mailed or would be mailed with each contact. This matter was escalated to Supervisors multiple times ( XX/XX/2021, XX/XX/2021, XX/XX/2021, XX/XX/2021 ). A local branch Vice President was also contacted to no avail. The projected date the new check would be mailed is being advanced 2 weeks with each contact - as of today it stands at XX/XX/2021. That is XXXX after closing of the loan.
We requested multiple times for the check to be sent overnight at our cost but are being told that this is not possible.
The Closing attorney informed us this is standard practice of this lender, and all of his customers have problems getting their escrow money back. He was unable to offer additional help.
It is unacceptable that this is taking more than 90 days under the guise that the department is backed up.
We believe the initial check was never sent as we received other mail from the same company in the same time frame without any problem.
This company should be investigated for fraud related to their handling of escrow accounts.
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| 03/05/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
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I opened a checking account online with XXXX XXXX XXXX on XX/XX/XXXX. Per the terms and conditions of the promotional offer that I received, a bonus of {$300.00} was supposed to be paid after enrolling in online statements and using the debit card for five purchases by XX/XX/XXXX. The bonus was supposed to be paid by XX/XX/XXXX after all criteria were met. I completed these tasks 0n XX/XX/XXXX, but after the bonus did not post, I called the company today, XX/XX/XXXX. After speaking with XXXX XXXX in the 'phone loan ' department at XXXX XXXX, XXXX XXXX AND XXXX XXXX, he informed me that the company would not honor the bonus, despite me fulfilling all of the criteria for the promotional offer to be paid. Additionally, even though the terms of the promotional offer CLEARLY state that the limit is " Limit of one new consumer checking-account-related bonus per household per calendar year. ", and admitting that I had not received any form of bonus yet in the calendar XX/XX/XXXX year, he said that the bonus is supposed to be on a rolling year basis. Per XXXX dictionary, one calendar year is 'the period of 365 days ( or 366 days in leap years ) starting from XX/XX/XXXX, used for reckoning time in ordinary affairs. ' This is absolutely unacceptable. This is false advertising and intentionally deceptive on the part of the bank, and the bank is going back on promises and not paying promotional offers that customers are rightly due, because they believe that customers will simply forget. This is very unfair.
|
| 12/06/2016 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Web |
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|
On XX/XX/2016 we went in to look at new vehicles. When we found the one we wanted, we explained that if they could not find financing within the XXXX bank hit on our credit and within the correct finance charges we were willing to pay, that we would return the following day with our own financing once our bank opened the following morning. When we went into the financing office, they notified us they hit our credit score 3 times. I was furious! We decided to just go ahead with it. When we were about to sign off on the car, we noticed the interest rate was XXXX points higher than we had agreed to pay. We thanked them for their time, and were about to walk out when they had to adjust the selling price to get us approved by the bank at the lower interest rate. The next day I checked my credit report and noticed they had XXXX hard hits on my credit. I contacted the dealership and they said there was nothing they could do that sometimes their computer just keeps searching until it finds a bank to finance it. None of this is what we originally agreed upon. I had financing I could 've received from my bank the following day during bank hours but with it being the end of the month, I think the dealership was trying to hurry to close the deal and searched anywhere they could that late at night to get the deal done. I need these hard inquiries taken off of my record, because I never authorized them to go through XXXX of the XXXX banks, I only authorized them to go through XXXX bank and hit my credit once
|
| 01/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, my insurance agency sent a Letter of Confirmation of Coverage and a Binder to my mortgage company, Hancock Whitney bank, requesting payment to XXXX XXXX XXXX for a new insurance policy. Payment in the amount of {$4400.00} was again requested by my insurance agency to be overnighted to XXXX XXXX on XX/XX/XXXX. There was no contact between XXXX XXXX and either myself or my insurance agency from XX/XX/XXXX to the afternoon of XX/XX/XXXX ( Friday ), when Hancock Whitney notified my insurance agency that it needed a Declarations Page/invoice and a verbal agreement from me to pay the insurance. By that time, the property insurance policy had lapsed, and I was uninsured due to XXXXancock Whitney 's failure to pay the insurance premium. On XX/XX/XXXX, Louisiana 's insurance rates were raised 60 % or more, and now the same policy I had received for {$4400.00} is {$10000.00}.
Neither my insurance agent nor myself were contacted once between XX/XX/XXXX and XX/XX/XXXX that Hancock Whitney needed a Declarations Page/invoice or verbal approval from me in order for Hancock Whitney to pay my insurance premium. Hancock Whitney has admitted as much, and has admitted that it is their fault that the insurance was not paid. However, I have been told that I have no recourse, and I am now left responsible for the {$6000.00} increase in my insurance due to their fault. This is gross negligence on their part, and a clear violation of 12 C.F.R. 1024.17.
|
| 11/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Older American |
|
several months ago i received a card and checks from hancock whitney bank XXXX XXXX XXXX
i called them to dispute the account. They told me that XXXX accounts were started but the second one was stopped inhouse before it was issued. They canceled the one i called about. At that time we discussed the fact that i wanted absolutely no account with that bank, they assured me that no accounts were open and none would be oppened in my name. I contacted federal id theft and filed a complaint with them, and also notified all three credit reporting agencies and froze my credit with them.
Today i received a bill from the bank for XXXX for checks written on an account # XXXX.
Today I called the bank and was told that this account was the second account. The one they flagged and did not open. I contacted XXXX, they told me that they have no record of this bank on my credit report, The reason for this compliant is the bank would not tell me how to contact their fraud dept. directly. I have never had a bank honor XXXX of my checks for an amount this large without money in the account. to cover at least the first XXXX but XXXX?
per the bank no active accounts cover large checks not connecting me to the department i asked for on the call to the bank today i spoke to XXXX call reference # XXXX Please investigate this bank and the way they issue accounts on line and help me resolve my issues with them.
thank you XXXX XXXX thanks
|
| 05/07/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I signed up for a promo bonus with XXXX XXXX XXXX.
In the promo and the terms and conditions, it stated that you will receive a {$300.00} bonus by enrolling in online statements and making 5 qualifying transactions by XX/XX/XXXX.
The promo code was XXXX and when I applied online it said it was successfully applied.
I completed everything and made my deposit and completed all qualifying conditions to receive said bonus.
Just to be sure, I called XXXX XXXX customer service and was td after half an hour of holding that it wasn't eligible im Texas. Was told that again by an employee when I tried calling my nearby XXXX XXXX center.
The problem is, no where in the terms and conditions is it stated that Texas is not eligible. The page where you input the promo code also asks for your zip code.
Other institutions do not allow you to open an account with a promo code if you do not reside in the area.
I have actually spoken to others who reside in Texas on XXXX and they have stated that they have received the bonuses. Many others have been told that Texas is not included in the promotion, yet it does not specifically state that Texas is not included.
This is a link to the offer.
XXXX XXXX XXXXXXXX It is the same one but this is an extended offer which expires on XX/XX/XXXX, mine expired on XX/XX/XXXX but you have until XX/XX/XXXX to complete the conditions.
|
| 10/03/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Several email communications have taken place along with phone conversations about the incorrect reporting of 2 debts with Whitney ( XXXX XXXX ). The bank has stated in XX/XX/XXXX again in early XX/XX/XXXX to have the error in reporting corrected. Their incorrect reporting has caused denial in employment. I was assured the errors would be corrected asap. The incorrect reporting is still in place. The reporting is sporadic and should be reported correctly.
The below information was supplied to XXXX XXXX several times.
" Whitney sent a XXXX in XXXX for all of these items which were discharged. I have disputed the reporting of these items for some time now and none have been corrected. Currently WhitneyXXXX XXXX is in violation of Federal and State of Louisiana Bankruptcy laws. In Louisiana a non filing spouse of a bankruptcy is awarded the benefit of the discharge.
Federal bankruptcy law 11 U.S.C 524 ( a ) ( 3 ). All of these accounts have been discharged as you can see by the attached. I have attached a copy of a letter which was provided to another creditor who is also reporting incorrectly for your reference '' Debts were discharged in Bankruptcy chapter XXXX XX/XX/XXXX. All documents have been supplied to the creditor on several occasions. Discharge documents can be supplied again if needed.
Copies of bureaus incorrect reporting is attached.
|
| 12/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
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I am the executor of my mother 's estate. She was living with my brother in XXXX XXXX Louisiana when she passed away on XX/XX/XXXX. Her bank ( Hancock Whitney ) provided me with copies of her checking account statements from XXXX through XXXX, including copies of all checks EXCEPT XXXX XXXXXXXX for {$3600.00}, a check written to the funeral home AFTER my mother passed away. I inquired with the funeral home, but they could not help me.
XX/XX/XXXX : I sent e-mail to bank contact at Hancock Whitney requesting a copy of the check ( which had been converted to ACH payment ).
XX/XX/XXXX : bank replied they would send it as soon as they got it.
XX/XX/XXXX : bank forwarded me documentation between HW & XXXX XXXX, basically saying they could not get a copy of the check.
XX/XX/XXXX : I e-mailed bank contact at HW to clarify information in documents. I did not receive a response.
XX/XX/XXXX : I e-mailed contact at XXXX XXXX ( got name from documents ). No response.
XX/XX/XXXX : e-mailed contact at XXXX XXXX again. No response.
XX/XX/XXXX : e-mailed contact at HW. She called me immediately and told me that I absolutely should not be contacting them and they could be sued and she almost lost her job. I explained I was trying to investigate possible fraud on my mother 's account.
I just want an answer. Thank you.
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| 08/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
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I was charged on XXXX {$100.00} and charge again on XXXX $ XXXX charged on XXXX XXXX XXXX I realize that my charges I had over a draft protection an my charges were totaling {$130.00} the bank charged me {$250.00} my only income is a total of {$930.00} a monthly I get on the XXXX {$830.00} an on the XXXX {$91.00}. XXXX totally {$930.00}. 00 monthly I I called them and they said they would return my call somebody call me back and nobody ever called and has it still and that's been XXXX days ago all I have to live off nothing else my checking account has {$570.00} in it right now I have that's why I'm reaching out to you this is ridiculous I can't afford this I pay {$350.00}. XXXX rent an live in a rv from having to bury my son no insurance I'm not going to be able to eat you know I suffer from XXXX I lost my XXXX son XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX my XXXX is Extreme right now this right here is just adding to it if there's anything somebody can do this is an injustice please help me I'd really appreciate it please help me thank you God bless XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Mississippi XXXX my email address is XXXX XXXX
|
| 05/16/2019 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
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I purchased a car in 2008. My grandmother was making payments on the car while I was in college and young. She fell ill and stopped making payments in which I was unaware. The car was involved in an accident and when the bank tried to repossess the car it was in the shop. I told them where and assumed they picked the car up from the mechanic and that was the last I heard for years. I assumed the car was taken and sold. Five years later I opened my check to discover someone had taken half of what I made. It was the first time I was ever aware I was being sued for anything. I was not in a position to fight them, I was a single mother trying to make ends meet and could not afford an attorney. I made an agreement to pay them. A debt in which I thought was the total for the car. Unfortunately five years later I am still making payments. I am desperately trying to purchase a home for my daughter and I to live in. I offered to settle with them last year. I offered them XXXX XXXX dollars which was roughly 50 % of what was left. I had already paid them XXXX XXXX so I assumed that was fair. They declined my offer and continued to track me down and demand more money every time I turned around. I am still making monthly payments to them and would truly just love to be able to purchase a home.
|
| 05/29/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
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I am XXXX of those people who opted out of overdraft protection because I did n't think we would need it with a household account and a personal account for myself. Then when I started paying bills all was well with the world then I started getting an overdraft notice because on their online site there is a button to click to use the household account or the personal. Several times now money is in the account and I click on the button but it charges me overdraft and pulls from the personal.
This time I paid homeowners and car insurance and they hit me with XXXX ODs in my personal account and I have money in the household. Transfer the money and I am still overdrawn by {$66.00}. Is this their way of making money. I went into the branch the XXXX time, the assist manager said if I just wanted to spend money that I did n't have this would happen. I do n't spend money I do n't have because I do n't make enough money as it is. I am very careful, but this is out of hand. I am going to close both accounts and go somewhere else. I do n't believe it, that they could n't see where the money was, they just wanted the od protection fees. Keeping money in the Household acct and less in the personal, The acct numbers are only XXXX digits different
|
| 08/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2022 - I received a phone call from my bank ( Hancock Whitney Bank ). It was not actually the bank, it was a scam.
The scammer informed me that my account had been hacked, and that fraudulent charges were being made to my checking account. From there, he stated he was closing my account, ordering me a new card, and upping me to maximum security.
Mind you, this is all on the banks phone #, and under the guise of upping security / verification of identity, and from there, I gave him a lot of personal info.
I thought the account was closed and the problem was being handled. I received an email this morning, XX/XX/XXXX, from Hancock Whitney saying I added my card to XXXX XXXX and if I didn't do this, to call this number immediately. I called Hancock, and fraud department froze my account, and advised me to get to a branch immediately.
Both the phone number that called me at XXXX and the phone number I called to report the fraud is the same number!
I've been in close contact with the local bank and police, and it's clear the bank line was " spoofed ''. The resolution is still pending. I have contacted the 3 major credit bureaus and have applied for identity theft protection.
|
| 09/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The servicer has refused to pay for the home policy renewal of {$800.00}. The servicer XXXX claims that they did not recieve the policy renewal.
On XX/XX/XXXX the Insurance Company, XXXX XXXX, cancelled the coverage. I called the company and they claimed to have sent the policy twice. They recommended waiting a few days to see if the check came.
On XX/XX/XXXX I recieved notice that the Lein holder, HancockWhitney, was going to purchase insurance if they policy was not renewed.
On XX/XX/XXXX I contacted the servicer, XXXX, and talked with a customer representative. The representative gave me instructions on how to email the policy to her ( put her name XXXX and loan # in the subject line ).
On XX/XX/XXXX I sent two emails to XXXX with all materials needed to pay the policy renewal.
On XX/XX/XXXX the insuror, XXXX XXXX, notified my that payment had not been sent.
On XXXX XXXX I tried to contact the servicer, XXXX XXXX, and waited on hold for 87 minutes. I never got to speak to a representative.
On XX/XX/XXXX I sent a fax with the information to the servicer at : XXXX. The fax was rejected.
There is no way to contact the servicer and they are not paying the policy.
|
| 04/20/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Struggling to pay your loan
|
|
Web |
Older American |
|
MY DECEASED FATHER TOOK OUT A LOAN WITH HIS BANK ( HANCOCK WHITNEY BANK ) FOR OVER {$120000.00} WITH A PENDING BALANCE NOW OF APPROXIMATELY {$110000.00}. MY FATHER PASSED IN XXXX IN WHICH I LEARNED HE LISTED OUR HOME AS COLLATERAL. HANCOCK WHITNEY BANK ISSUED A NOTICE OF XXXX ( ATTACHED ) THROUGH THE STATE OF LOUISIANA, SHERIFF, PARISH OF XXXX IN XX/XX/XXXX FOR MY DECEASED FATHER 'S HOME IN WHICH I RESIDES ALONG WITH MY XXXX UNCLE. WE HAD BEEN LIVING WITH MY FATHER ALL OUR LIVES AND NOW IS UNABLE TO STOP XXXX OF OUR HOME. XXXX XXXX SEIZED MY FATHER 'S ENTIRE BANK ACCOUNT WHICH INCLUDED OVER {$11000.00} INSURANCE CLAIM MONEY FOR REPAIRS FROM HURRICANE XXXX, RETIREMENT PENSION OF APPROX. {$4000.00} PLUS ADDITIONAL MONEY. I HAD TO USE BORROWED MONEY AND OTHER FUNDS IN ORDER TO PAY FOR SOME EMERGENCY REPAIRS AS XXXX EXHAUSTED ACCOUNT WHEN INSURANCE REPAIRS MONEY WAS DEPOSITED. AFTER XXXX BANK SEIZED FUNDS, I WAS UNDER THE IMPRESSION THAT LOAN WAS PAID UP TO DATE AND THERE WAS NO PENDING FEES. MY FATHER DID NOT LEAVE A WILL AND SUCCESSION PROCESS IS STILL PENDING. WE HAVE NOWHERE ELSE TO GO AND MY UNDERSTANDING OF THIS ISSUE IS LIMITED. PLEASE HELP
|
| 08/22/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
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|
I am complaining on behalf of my mother and myself in my role as trustee of her trust account. I have only recent become involved in the current matter as a result of the bank denying my mother access to her trust account. This account has a balance of approximately {$250000.00}. Apparently the bank has never paid any interest on the account. Although she is the beneficiary of her trust she is denied access to the account. She has not needed the funds until recently, but now needs them to live. My mother is XXXX years old. The bank has clearly exploited an XXXX and vulnerable individual. As trustee of the account I have tried to have the bank provide access to the funds to my mother. Having received no cooperation from the bank I instructed the bank in my role as trustee to transfer the funds to another institution and close the account. The bank has declined despite being given specific and unambiguous instructions. The bank wants me to appear in person. I live in XXXX and the bank is in XXXX. It is not possible for me to appear in person and the bank knows this. This bank has and continues to be engaged in the exploitation of my mother.
|
| 04/21/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
My wife and I bought a product called XXXX XXXX XXXX in XXXX XXXX. The purchase was contingent on XXXX XXXX XXXX XXXX XXXX, purchasing our XXXX weeks of timeshare at XXXX XXXX. I contacted XXXX XXXX XXXX XXXX XXXX and we started the process. XXXX XXXX XXXX XXXX is located in XXXX Az. In the process of trying to close XXXX XXXX had me wire ( XXXX/XXXX/2015 ) {$20000.00} to an escrow account in XXXX, purpose to paid the taxes on the sale. This money was to be completely refundable at closing.. XXXX XXXX XXXX, 2015 told by XXXX XXXX that I needed to send another {$5100.00}, my half of the transfer fees. I did this. When it came time to close I called and was told that XXXX XXXX no longer works for XXXX XXXX XXXX XXXX. She was remove because she stole the {$5100.00} by having that money sent to a different account in XXXX. I have filed a complaint with the Better Business Bureau. I stopped the down payment that was put on my credit card.
Please advise what action can be taken to get the {$20000.00} and the {$5100.00} back from XXXX XXXX XXXX XXXX. I can provide all the documentation and time table of events. My number is XXXX.
XXXX XXXX
|
| 04/22/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I have contacted Whitney Bank about the error they have in their system after Whitney Bank made threats to me in regards to charging my account for a check they may not have been cleared from the official creditor. I deposited a check into my account and the statement came back as if the deposit was initiated from Whitney Bank. The error was on their system because there is nothing wrong with the device that was used to deposit this check because I use the mobile check deposit frequent. I have never had this issue before with mobile deposits. Whitney Bank completely ignored the issue. They could not provide the correct copy of the initial deposit of the check. They couldn't apologize for the threats they made and falsified this entire interaction. The check deposit was originally issued from another MAJOR Financial Institution, Therefore I should have never received email threats from Whitney Bank to apply charges to my personal account because the check may not have cleared. They should have just been honest and said they didn't have the amount of funds to cash the check. The letters clearly show my name was not spelled correctly.
|
| 03/08/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
On XX/XX/2023, I contacted Hancock Whitney Bank regarding my title for my vehicle. I hadn't received the title and it has been close to 2 months since the payoff. After contacting them, I was told there was a balance owed of {$5.00}. I told the lady I hadn't received a bill for this amount. She stated that a bill hadn't been sent since XXXX. I was unaware the bill hadn't been paid off. My credit history is excellent. I then contacted my daughter, who is a banker. She told me to call them back while she was on the phone because 30 days past due could be showing on my and my husband 's credit report. I called back with my daughter on the phone. She only mentioned that a negative mark could hit my credit. The rep then said it would violate privacy and I needed to go through a series of questions. I failed the series of questions and am totally unaware of some of the phone numbers they were mentioning. We called again and still the same process and I failed again. I do not feel it's fair that my credit be negatively impacted because I never received a bill after the bill I thought should have paid off the loan.
|
| 07/05/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
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Dear Hancock & Whitney Bank Officers & Directors : As I received a promotion by email for opening business checking account ( plz see attached files ) earlier this year, I then opened a business account and met the requirements for the bonus. According to the T & Cs for a bonus of the business chkg account, the offer clearly stated 1 bonus is qualified per business per calendar year whereby I have own separate business from anyone else in the household. However, my numerous inquiries to your bank reps for the bonus was continually declined because I was incorrectly told that, either purposely or conveniently, a bonus is only given one per household. Although I pointed out more than once that " one bonus per business '' is clearly stated in the T & Cs for the biz account, certainly not " per household '', my much effort & time spent continually yielded fruitless. Therefore, I hope that my communication to the management team on here at this time will take corrective action and make it right. Thank you and look forward to prompt reply. Sincerely, XXXX XXXX
|
| 12/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
On or about XXXX XX/XX/2021, I opened checking account with Hancock Whitney with {$51.00} with promotion of cash back bonus. The terms and conditions of this promotion and bank account is quite complex to understand : Monthly direct deposit of {$250.00} - total of {$500.00} per month Maintain balance of {$1500.00} to avoid minimum balance fees/penalties.
As this account was new and Hancock Whitney messed up with my online access, it took a while to setup direct deposit. I requested Hancock Whitney to give me a grace period as this complex terms like " average daily balance of {$1500.00} '' is somewhat difficult in the very first 90 days. But Hancock Whitney customer service was not willing to budge at all. Hancock Whitney customer service is not at all approachable via phone - very long wait time.
On or about XXXX XXXX, Hancock Whitney charged {$12.00} fees for not having {$1500.00} average daily balance for that statement period. Customer is not having any access to average daily balance tool and i also pleaded to waive off for the first 90 days.
|
| 07/20/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Older American |
|
On XX/XX/2020, my Hancock Whitney VISA credit card was charged for {$1100.00} without my permission. This charge was temporarily put on hold but put back on the card when the Dispute Resolution Department sent me a letter saying there was no billing error and I was responsible for the charge. I reported it to the fraud department but they could not help me. I saw that my rewards points on the card indicated a large point withdrawal so I contacted the rewards department and was told that the points were redeemed for an airline ticket or tickets and the balance was put on my credit card. I was told that the ticket was for a XXXX XXXX. I gave the Dispute Resolution Dept this information, but they said there was proof that it was my charge and they would not re-open the case. At no time was I sent a copy of my authorization for this charge, although I requested this each time I i spoke with them, on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I don't know what else I can due except hire an attorney. Please help me clear this up.
|
| 04/16/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I opened a savings account with hancock whitney bank last year in hopes of ordering kennedy halves on a weekly basis ... in which i was given permission to receive 2- 500 boxes a week for collecting ... i thought i had a very good relationship with this branch.. they worked with me appox 6 mos ... recently was told by XXXX XXXX manager that she would no longer order these for me as i did not have a commercial account ... was very disappointed by this ... so i accepted my loss with this bank and this XXXX XXXX ... .this bank and all surrounding branches now will not accept any coin deposits at all thanks to the XXXX XXXX lady manager and her boss who ever he is? they reported to the other branches to not to do business with me at all ... was told that my account will be terminated ... my letter is in the mail from them stating this ... my biggest question is why stop me from depositing coin into my account? ... .P.S This Account was for my XXXX year old nephew he is now heart broken.
|
| 08/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Dear CFPB, Hancock Whitney continues to send me tax delinquent notices ( latest on XX/XX/XXXX ). Hancock stated on XX/XX/XXXX, in reply to my earlier CFPB complaint ( # XXXX ), they understand I was paying quarterly taxes and was not delinquent. Further Hancock Whitney stated they would place a note on my account and would stop any further delinquent tax notices.
I received another tax delinquency notice ( attached ) from Hancock threatening to establish an escrow account ( none has existed since this loan was approved in XXXX ).
On XX/XX/XXXX, I called Hancock Customer Service, XXXX, in attempt to resolve. The phone agents including a supervisor were not able to resolve ( they could not find the note in my file ).
I want Hancock Whitney 's mortgage servicing company to fix the computer program that is generating this incorrect tax delinquency notice. Their processes are seriously broken.
Thank you.
|
| 06/20/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX XXXX I applied for a cash out equity loan for XXXX. During the process of the application I paid XXXX Dollars for an appraisel report on the collaterialized property ; said property is unoccupied investment property. A 5per cent intrest rate was quoted by the loan officer that would expire on XXXX XXXX 2017.Ipaid the XXXX dollars to Whitney Bank on XXXX XXXX. On Thursday XXXX XXXX I was told by the loan officer the report from appraisal as property in " fair condition '' .According to loan officer the underwriter needed property to be in " average condition '' Today I was told { three days before my interest rate would expire } the appraiser would not update property from fair to average because utilities were not on. I was not made aware of these requirements for loan approval otherwise the 45 days that passed from start of loan application I would have had these requirements addressed.
|
| 10/20/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
I have concerns that Whitney Hancock Bank is conducting promotions that they are not intending to comply with - they are forcing the customer to " fight '' to obtain what was promised.
Company promised in advertising that if you met deposit requirements you would receive {$100.00} prepaid debit card.
XXXX @ XXXX am - Called and spoke to XXXX in Louisiana call center - he stated I met all the requirements. Card would be mailed after XXXX XXXX.
XXXX - No card received.
XXXX @ XXXX pm - Called and spoke with XXXX ( sp ) and she said card would not be mailed now - I asked for a manager. XXXX had another person come on the phone who said it would be mailed in XXXX. I asked for a copy of the promo advertisement because the advertisement I have said XXXX XXXX. He said he would obtain it and also asked for my cell phone to call me back. I provided my cell phone. No one has called me back.
|
| 07/20/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I have a $ XXXX line of credit with Hancock Whitney Bank against a {$1.00} million+ property here in uptown XXXX XXXX XXXX
During covid I lost all of my XXXX University tenants who vacated their apartments and returned home leaving me with little or no money to pay my mortgages.
~Hancock Whitney did not offer me forbearance or any form of modification whatsoever.
When I found out I was being foreclosed on I called them and was belittled and made fun of.~ I can find out that person 's name for you.
All of my attorney friends received hundreds of thousands in PPP loans for their respective law firms which they didn't even need! I didn't qualify.
WHY WAS ALL OF THE PROTECTION FOR TENANT/EVICTION AND NOTHING FOR LANDLORDS BEING FORECLOSED ON?
I don't owe Hancock Whitney much against this prime piece of property.
Can you please help me with this?
|
| 12/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
On XXXX XX/XX/XXXX XXXX I tried to open Hancock whitney checking account online using a promotion. It requires {$25.00} deposit from another bank. I tried to transfer {$25.00} from other checking account - one from XXXX XXXX and another from XXXX. It failed. I also tried to transfer from debit card but it didn't worked.
Today I called Hancock whitney, they transferred me to online/digital team but they were also of no help. Only suggestion/help - to drive almost 20 miles to go to their branch to do this work. It's ridiculous that as a bank- Hancock whitney doesn't know how to do ACH or debit card transactions?
Moreover- why not open the account and then ask customer to find it later ( within a week or so ). Other banks are efficient- i can always push {$25.00} from my other bank account to this newly opened bank account.
|
| 01/19/2017 |
Yes |
- Debt collection
- Payday loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Harrison finance employees has been calling from different numbers and does not leave a message saying what company they represent or what the call pertains to.. they simply leave messages stating a name only when calling my phone. It has gotten to the point where they called my job everyday 3x a day as well as family members who I never listed as a reference. I am starting to believe they are looking up my family in the cities directory because they have even started calling my wife 's family and we just got married a month ago and I received this loan almost a year ago.
I have sent in partial payments and the company states that they will not except anything but full payments. I have asked numerous of times for them to simply stop calling but now its has lead to full time harassment.
|
| 07/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
I received an email with a promotion code ( XXXX ) for {$300.00} from Hancock Whitney Bank on XXXX XX/XX/XXXX and opened an account on XXXX XX/XX/XXXX. I met all of the conditions by the deadline XXXX XX/XX/XXXX.
Although they also agree I have met all of the terms and conditions spelled out in the promotion, I was informed i would not receive the promotion upon follow up because I'd received a savings account promotion within the last 12 months. That promotion was received in XXXX.
The emailed terms and conditions state very clearly : " Limit one new consumer checking related bonus per household per calendar year. '' Their excuse does not apply as 1 ) XXXX is not calendar year XXXX and XXXX XXXX a consumer checking account promotion is not a consumer savings account promotion.
|
| 12/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Around XX/XX/XXXX or so I was very ill still him I have XXXX. At the time I had XXXX I had a friend over for 3 Days to help me out he used to be an XXXX his name is XXXX XXXX. He took complete advantage of me not only did he do some online things with my checking account he also stole my food stamp benefit card. My last day of work was XX/XX/XXXX I'm on XXXX and I had to close my checking account because it was overdrawn by {$1100.00}. It was Hancock Whitney Bank and my first XXXX check went to that account and they refused to give it back. A man called around the XXXX by that time XXXX was gone. He told me his name was XXXX XXXX and that XXXX was supposed to send money back to him via prepaid cards and cash app I started asking him questions and he hung up on me.
|
| 04/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I went to the bank with my paperwork trying to get a loan for a mortgage. The lady ( XXXX XXXX ) helped me. I went to the class for first-time homebuyers. I gave her my information showing I had taken the class. I found out my paperwork was never processed. She made her own decision to determine I wasn't qualified to purchase a home. She made me pay for a credit bureau report but she held on to my paperwork. I called and asked her to send my paperwork back and she never responded until I sent an email to her supervisor. # XXXX XXXX XXXX AVP Community Lending Specialist XXXX XXXX XXXX NMLS # XXXX XXXX XXXX XXXX XXXX, LA XXXX Thank you, XXXX XXXX XXXX, XXXX.
My name is XXXX XXXX XXXX, XXXX.
I can be reached at XXXX email : XXXX XXXX
|
| 07/03/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Midsouth bank closed my account and only said I wasnt the kind of person they do business with and even though I offered to prove the legitimacy of any funds they didnt care. They gave me a cashiers check that they put a hold on later and have me with no money to my name. When I first went to the bank to ask why it was being closed I tried to record a conversation only to be threatened by the teller that they would call the police. I told them it wasnt right to treat customers that way and that I would let ppl know how wrong Ive been done and not to do business with them. In response they have now said I have threatened the teller and are using their power against me based on complete falsehoods. It is wrong to treat ppl like that
|
| 04/27/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Hancock Whitney will not let me close my account. I called to do so and they said I first had to transfer the money out of my account. I connected my other checking account ( XXXX ) to my Hancock Whitney account and then tried to initiate a transfer. The Hancock Whitney platform does not allow me to initiate a transfer. I tried to do the transfer through XXXX, but XXXX told me the transfer was blocked because my Hancock Whitney account was frozen. Hancock Whitney 's online banking platform says nothing about this, and their phone line has " been down '' when I have tried to call them. They are charging monthly fees for non-use.
Separately, they have also charged me monthly fees for non-use with NO NOTICE for months.
|
| 05/16/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On XX/XX/XXXX, a collections letter was received from XXXX XXXX XXXX alleging an owed debt in the amount of {$5200.00}. Letter was dated XX/XX/XXXX, XXXX Acct # XXXX, creditor listed as Hancock-Whitney Bank with acct ending in XXXX and a last payment date of XX/XX/XXXX, and sent to an older address of XXXX XXXX XXXX.
There are a few issues with this allegation : 1 - This debt is not recognized, as I have never held an account of any type with XXXX.
2 - I have not lived at the listed address on their claim for over XXXX years, let alone opened any loans in their alleged timeframe.
I am uncertain as to where this alleged debt came from, I am only certain that I have not opened any such accounts with that creditor.
|
| 04/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Hancock & Whitney bank allowed someone to open XXXX checking accounts and XXXX savings account using my information. Then proceeded to let them draw {$250.00} from XXXX acct with a {$0.00} balance, {$100.00} from another acct thaty had a {$0.00} balance, and {$50.00} from another acct that had {$.00} in it. I can only assume the one with {$.00} was the first account. All of this was done using my name and SS # I presume, as the welcome letters, overdraft notices and the debit cards all came to me. It appears to me that it would have to be someone in XXXX XXXX XXXX bank as they would've had to go into a bank to make withdrawals. At the beginning of XX/XX/2023 I ran my credit and have not seen anything on there so far.
|
| 07/25/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I originally scheduled my closing for XX/XX/XXXX. Four days before, I was told that would n't be possible. I received an extension from the seller and scheduled closing for XX/XX/XXXX. Two hours before closing, I received a call saying the closing was n't cancelled. I was told my seller would be notified. They were n't. They contacted me to find out why the closing was cancelled. I 'm still trying to close on the house, but it 's looking doubtful at this point. I 'll likely need another extension from the seller. During this whole ordeal, my loan officer has uncommunicative for days at a time. He also repeatedly he would call me by a certain time, and I would n't hear from him again until days afterwards.
|
| 06/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
Hancock Whitney Bank has violated my rights in account reporting. I have come to find out for years they have been reporting many incorrect missed payments and not reporting on time payments since the account was opened. They can't even report the same closed date correctly between bureaus. How can they be trusted. I called Hancock Whitney and they say they can't find my account. but when I filed a dispute with the bureaus, they say all this scrambled information is verified. how can this be when its totally different with each bureau. This account is a blatant violation with credit reporting law.
They also violated my rights under 15 USC 1681s-2 and 15 USC 1681 section 602 A.
|
| 10/19/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
Older American |
|
I went through drive thru at my bank Whitney Bank on XXXX XXXX and XXXX XXXX XXXX XXXX, LA to make a deposit. Then decided to cash a check in the drive thru lane rather than go around to ATM machine. The teller informed me that my account did not exist. I have many accounts I sign on. I can not state how upset i became since my pension and social security checks go to this account. I had to leave to pick up my grandson then go back to the bank park and go in to see what the problem was. The teller inside the bank had no problem finding my account. I reported the incident to an assistant manager and wanted an apology from the drive thru teller which i did NOT get.
|
| 05/05/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
The banks web site constantly has issues whenever I try to pay online. It has issues loading. Or it will ask security questions that don't pertain to me. When I tried to pay on XX/XX/20. I got locked out after it asked incorrect security questions. Then I called and paid over the phone. I called back to check the confirmation number. I was asked for my phone number in case we were disconnected.
Eventually I was disconnected. But no one ever called back with the confirmation number. My payment still hasn't been debited my account. I emailed customer service the same day to inform them of these numerous issues. However, to date I have not been contacted.
|
| 10/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Two months ago I removed my name off my ex husband bank account with Whitney Bank XXXX XXXX, LA XXXX spoke to manager XXXX. I had my old bank account on my XXXX Account they deposited my {$250.00} into my old account with my ex husband.
I called Whitney several times to explain that the {$250.00} was deposited into a account I removed my name two months ago they told me I couldn't do anything about it. I called several times and my concerns were ignored by several employees saying nothing I could about it. The {$250.00} needs to be be reversed from his bank account.
The money {$250.00} went to XXXX XXXX account.
My name is XXXX XXXX XXXX XXXX
|
| 08/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
i recently went into a local Hancock Bank Branch with my husband to open an account so that i can pay my bills while hes out working offshore and the teller said to me that she couldnt add me to his account because it shows a charge off fom 1999 i dont recall ever having an account with Hancock Bank so i need someone to check into this and if there is nothing on file could you please write me a statement stating tjhere is nothing showing so i can delibver to Hancock bank i would really appreciate it if this could get resolved because i need to open anaccount with my husband who already has an account with Hancock Bank. thank you XXXX XXXX XXXX
|
| 06/14/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I paid off my consumer Loan with XXXX XXXX XXXX. Now Whitney Bank is calling me stating the loan was not paid off I owed them {$7.00} and now late fee charges because they have no way to see what XXXX XXXX XXXX did to process my payoff. I told them several times it was paid now they want me to locate the note stamped paid and bring it in to the bank to clear this up. I do not think it is fare for me to have to prove I paid off the loan prior to Whitney receiving the loans from XXXX XXXX XXXX. I did my part and paid off the loan now I have to prove to the company who took over the previous company I paid off the loan because they made a mistake.
|
| 05/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I opened an account in XX/XX/XXXX. On XX/XX/XXXX I received an email from a XXXX XXXX offering to be of any assistance if I ever needed anything. On XX/XX/XXXX I requested XXXX close the account over email. My request was refused unless I sent a signed letter requesting it be closed. Putting aside the inherent silliness of not being able to close an online account online, I mailed the letter. On XX/XX/XXXX, I received a letter rejecting the request to close the account and requiring new, different information from what I was told by XXXX.
The bank is clearly trying to extort a fee from me for inactivity by prolonging the closure process.
|
| 01/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I sent {$100000.00} to my XXXX IRA, missing 18 cents When I wire transferred the 18 cents their bank they chaged me {$15.00} for the 18 cents I am a retired person XXXX years old with a family, and I learned that I need to save even my pennies for my retirement. The bank name is XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX XXXX, FL XXXX, XXXX XXXX XXXX XXXX My XXXX XXXX branch in XXXX CA , didnt charge me anything for my wire transfer I need a refund for my {$15.00}, as for me as a retired person, not a small amount Thank you in Advance Blessings XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX XXXX CL
|
| 06/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Hancock Whitney is falsely advertising a banking promotion at the following url, https : //www.hancockwhitney.com/XXXX-XXXX and in the email they sent to me. They claim that both the checking and money market accounts need to be opened in order to receive the {$500.00} bonus on the phone and in person, yet the website and email leads one to believe that only the checking account needs to be opened in addition to the direct deposit and time requirements to receive the {$500.00}. I opened an account on XX/XX/19 to get this {$500.00} bonus only to be told that the terms are different than advertised.
|
| 04/24/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
So, i contact my bank Hancock & Whitney on XX/XX/2020. I was charged double bounce. For one check. fees in the amount 36 same transaction. I was also charged monthly fee also XXXX dollars. This account my child support direct deposit because other parent is unemployed at this time. I am not receiving payment. Pandemic is that happening. I call and talk customer service. I was told nothing he could do help me about these fees. I would like back XXXX. It absolutely isnt time bank advanced customer. I deposit money in hold for 6 days so charge another bounce fee. This absolutely awful.
|
| 07/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I opened an account with Hancock Whitney in XXXX of 2018 with an initial deposit of {$250.00}. Recently, I tried to log in an access my account which I could not access online. The portal gave me a customer service number to call. After speaking with an agent they stated that I do not have an account with them even though I have multiple emails from hancock whitney regarding my account referencing monthly statements and the last 4 digits of my account number.
The agent said there was nothing she could do about the missing money and closed account ( which I never closed ).
|
| 01/04/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I disputed the account and ask that they validate this account, and they fail to respond to the action. The law states they have 30 days to do so if not or over the 30 days this account must be removed from the credit file and in this case, they fail to respond to the matter. It has been over 30 days with no response, and I did not open or authorize this account, and I therefore request that it be closed immediately. By the federal law requirement this account must be removed because you do not have proof or any evidence to support this matter and failure to respond.
|
| 06/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Whitney bank located at XXXX XXXX XXXX XXXX in XXXX Louisiana refused a lawful method of payment for a vehicle. XXXX XXXX XXXX, the manager, refused to look at documentation provided and refused to read the laws that govern this method of payment. I have tried to reach the president to enforce the transaction be done and have left 2 voicemails. I have yet to hear from him. I am also considering taking this to the media as well. I am under UCC laws and am a private investor. I currently have an account at Whitney, but I believe I will do my banking elsewhere.
|
| 12/23/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Whitney Bank refuses to provide a XXXX letter of a promissory note sent to me in XX/XX/XXXX that accelerated the beginning of the statute of limitations at that point, They are now stating that they can not find the demand letter and that it does not exist while suing me for the promissory note deficiency and claiming the Demand/.Acceleration letter was never sent. They have however furnished every document that is pertinent to their claim. We have an internal ledger that states the demand was sent in XX/XX/XXXX. I need to compel the bank to furnish the XXXX
|
| 08/11/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I was charged over XXXX in overdraft fees on items that were not considered " insufficient funds ''. For instance, a debit is presented for payment at the bank and on the same day a deposit is also made. This bank " holds '' the deposit to allow the debit to go through first and then charge me {$35.00} per transaction. This is an ongoing, banking business practice used to fleece unwitting patrons such as myself. This common practice with banks is " business as usual '' to extract additional funds from the consumer and cause extreme financial difficulty.
|
| 07/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I was looking for small loan about $ XXXX and ask about construction to mortgage loans and what the cost would be. I called XXXX XXXX on XX/XX/2021 and asked about mortgage products and mortgage to construction loan. I gave her my information and told her that I put in my offer on the land the day before. XXXX the lender said that she has no time for her and that she wouldnt approve me at all and then called the listing agent for the lot I submitted an offer on and told the listing agent that they should not sell to me because i could be qualified.
|
| 08/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
On Tuesday XX/XX/21 I was charged 2 {$36.00} NSF fees and {$36.00} NSF fee on Wednesday XX/XX/21. Nothing was charged to my account but the fees still came out. I spoke with the bank on XX/XX/21 to try and rectify the situation with the bank. I explained the rep that I did not sign up to receive overdraft protection when I opened the account so I was told that if a charge tried to come out it would deny and I would not be charged a fee for it. She told me it still came out so they would not reverse it even though I did not give them permission to.
|
| 06/21/2019 |
No |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
Servicemember |
|
i have a checking account with hancock whitney bank which i have over draft protection 0ver the weekend of XXXX XXXX and XXXX i used my debit card which when you shop and use debit the money comes out account automatic.i used debit for each purchase. when the XXXX came they ran a check i had wrote however instead of the debit through for the three small debits which should have came out automatic they ran check first so that they can charge three different times instead of the one time for the check. this is not the first time they have don this
|
| 11/18/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/XXXX. I did a mobile deposit of XXXX. It got credit on XX/XX/XXXX. I pay two bills XXXX cellphone bill payment. XXXX dollars check cash. I was two bounce fees both. Totally XXXX dollars. They charge me another XXXX. Which is XXXX. I call ask why they charge bounce when check cleared. This Hancock and Whitney Bank. I still havent issue been able fix issue with them. I call Hancock and Whitney about issue costumer service on XX/XX/XXXX. I feel this overdraft was not reasonable. I know taking advance me as a consumer.
|
| 11/09/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I bank at XXXX XXXX XXXX/Hancock Bank in XXXX, Louisiana. I recently had 10 unauthorized charges on my checking account # XXXX. I disputed this with the bank and after they reviewed the charges they sent me a letter saying that nothing was wrong. I DID NOT make these charges and I DID NOT authorize these charges. There were 10 separate charges for a total of {$610.00}. If you need documentation of these charges I have the documentation. I would like for these charges to be refunded back to my checking account ASAP.
|
| 02/22/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
Servicemember |
|
My wife and I closed our Hancock Bank accounts today, XXXX XXXX, 2016. We only did this because the bank sent us a certified letter notifying us that it was going to close our accounts on XXXX XXXX, 2016. We were surprised to be charged a {$20.00} account closing fee for each of the accounts. As you will see in the attached letter, the bank provided no reason for the account closures. We never had any problems dealing with the bank.
We feel this is outrageous. We would like our {$40.00} to be returned to us.
|
| 09/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
I was very sick over the last week and my account went unattended, and we had other sickness in our household. I lost track of scheduled debits which caused an overdraft where I was charged {$72.00} on XX/XX/2023 then this caused another overdraft two days later of {$36.00} totalling {$100.00}. I had money in my business account, but due to being sick, failed to move it over. I've tried to work with the bank in the past without success. I'd like the {$100.00} refunded. This was an isolated incident I believe.
|
| 01/02/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
Hello CFPB, I had opened a Silver Savings account with Hancock Whitney Bank on XX/XX/2019 under a promotion where I would receive {$100.00} upon fulfilling terms where I would need to maintain {$2000.00} in the account until XX/XX/2019. Despite meeting these terms, I have not been credited with the {$100.00}. I would like to submit my complaint as I have reached out to Hancock Whitney Bank with no response. If you could please assist with this matter, it would be greatly appreciated.
Thank you, XXXX XXXX
|
| 07/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
I received a Sba grant and the branch officer wouldnt let me access my account making me wait at the branch about an hour and a half and my fianc asked her to hurry up because it was hot and my vehicle and the officer said that she would make it that I wont be able to access my account and money so I called her supervisor numerous times and they were telling me that my money is in the account and that its nothing that the bank officer can do about closing the account or even accessing the account.
|
| 01/30/2017 |
Yes |
|
|
|
Web |
Older American |
|
Two charges were placed on my bill on the same date ( XX/XX/2017 ) for the same amount ( {$100.00} ) from two different companies in Florida -- ( XXXX & XXXX ). Yes, I was in Florida on XX/XX/2017. But I did n't even carry that particular card with me. And I am the sole user on that card. My husband carried all the joint cards with him. I reported this to my local XXXX XXXX Bank on XX/XX/2017, the same day I discovered the information online ( no paper report had come to me yet ).
|
| 11/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
On XX/XX/XXXX, we were advised that the two party repair check issued by XXXX XXXX XXXX to XXXX XXXX and XXXX XXXX XXXX XXXX was cashed on XX/XX/XXXX by Hancock Whitney Bank in XXXX, XXXX XXXX without XXXX XXXX XXXX XXXX signature or authority. We filed a forgery claim through the insurance company and it was submitted to the bank on XX/XX/XXXX. We reached out to Go XXXX XXXX. since then and have not received an update from the bank in regards to resolving the matter.
|
| 03/30/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Whitney banks failure to exercise ordinary care contributed to a customer 's loss, and there remain genuine issues of material fact as to Whitney 's compliance with its standard of care and what effect this had on forgeries that occurred with in the account. This case is one in which a bookkeeper 's malfeasance, and a bank 's incompetence, combined to deprive an elderly woman and her family of XXXX of dollars. Please see attached document of case at hand.
|
| 04/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
A check made out to my buisness was deposited into someone's account at Hancock Whitney Bank in XXXX XXXX No one at this bank has legal legal access to my LLC. I am not sure whose account it was but the bank refused to help me. The customer who wrote the check didn't want to get involved because they said they got there car and paid and it's my problem if someone did this to me.
The only bank my LLC banks with is XXXX XXXX XXXX XXXX in California.
|
| 11/10/2017 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened to arrest you or take you to jail if you do not pay
|
|
Web |
|
|
XXXX XXXX keeps calling non stop I have ask them to please stop as I have just XXXX my sister and my husband had to take a pay cut of XXXX weekly ask to please stop and I would pay I am having XXXX XXXX now and I am under XXXX XXXX I need just a bit of time XXXX XXXX till I turn my phone off at night on average daily I get 15to30 calls from them back to back. I do n't know what to do.i have had as many as 72 calls a day from this place
|
| 02/07/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/21, Hancock Whitneys representative, XXXX XXXX, Real Estate Loan Administrator, confirmed that they had received a refund for the initial disbursement ( {$16000.00} ) from builder, since the builder could no longer build the home for me. The bank has not applied the funds back to the account, and the amount still shows outstanding. They have also continued to charge me interest on the funds they had since XXXX of last year.
|
| 12/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
i submitted a letter to XXXX XXXX concerning this negative item on my credit on XX/XX/2018 and XX/XX/2018 with no response to neither one of them.i would like assistance with this matter, obviously they has disregard the 30 days time allowed by law.my balance is incorrect and it should be XXXX XXXX and i'm asking them to verified it bearing my signature as well.
usps XXXX this is the certified letter from the postal service
|
| 12/24/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I made a deposit through the ATM of XXXX. There were NO signs indicating a deposit delay on the machine itself or on the screen. My deposit was accepted of {$75.00}. The deposit was not posted to my account until XXXX days later. I was not given credit for the first {$200.00} of the deposit, AND I was assessed NSF charges on the account. I contacted bank personnel concerning the matter and nothing has happened as a result.
|
| 10/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
XXXX XXXX offered a promotion of {$300.00} to open account and make TOTAL qualifying direct deposits of {$300.00} or more per month. The XXXX was to paid 45 days after the qualifying period ended on XX/XX/31. I deposited {$170.00} from my paycheck every pay period which totaled {$350.00} per month. They did not credit my account for the bonus amount. Statement attached along with promo terms emailed to me from the bank.
|
| 05/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
I had a checking account with Hancock Whitney bank, and it was closed around XX/XX/2020 with XXXX balance. However, I received a debt collection now, and they claim I owe {$62.00}. The reason, I guess, is that they reopened my checking later on without my permission, and kept charging me monthly fees due to a low balance. The worst is they forwarded this debt to a collection agent now. This is illegal and unacceptable.
|
| 03/20/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
I CONTACTED CFPB MANY TIMES OVER A YEAR AGO A COMPLAINT AGAINST MY MORTAGE COMPANY XXXX XXXX XXXX THEN WHITNEY THEN HANNOCK ABOUT A PREDATORY LOAN THAT I CAN PROVE IT HAS BEEN OVER SIX AND A HALF YEARS AND NO HELP I AM ON SSI XXXX A YEAR CAN NOT AFFORD AN ATTORNEY FREE HELP SAYS IT IS TO COMPLICATED I FINALLY GOT IN TOUCH WITH SENIOR HELP AND THEY SAY IT IS YOUR JOB TO OVER SEE THESE BANKS THAT INVOLE DECEPIT PRACTICES
|
| 05/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
|
|
Web |
|
|
I received a cashier 's check in the mail that I had to sign for with my name on it for {$2800.00}. The bank on it is Hancock Bank issued by Whitney Bank. I called the bank and they said the check is fraudulent. The envelope it came in said it was sent from Safe Deliver XXXX XXXX XXXX XXXX XXXX, VA XXXX. I'm not sure why I even received this check, but I kind figured it was a scam from the start..thank you.
|
| 01/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Hello, I opened a Hancock Whitney checking account on XX/XX/2021 with a promotional offer, code XXXX.
To this day, I still have not been able to access my account. It logs me in and pushes me back out. Sometimes, it will display a error message.
So far, I only received a letter, acknowledging that I opened a new Access Checking account and a new debit card. I do not know my account number.
|
| 06/30/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Was denied a medallian stamp to unlock treasury acvount on or around XX/XX/2019. It was said that the amount in the account was needed in order to use seal. I came back the next day to rebut and was denied twice by XXXX XXXX of Hancock bank on the XXXX XXXX XXXX XXXX. On my second visit i was told she sent her medallion stamp back to XXXX.
|
| 11/28/2017 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I recived calls daily from XXXX XXXX I know I do owe them we beening my husband and my self have talked to them with an agreed amount per week now they are filling up my email also will not appily weekly money to principal only interested or late fees I have had as many as 37 calls per day.we need help
|
| 04/26/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I been with Hancock Whitney bank 6 years and all of suddenly they closed my bank account for no reason with cause but I was told that I can go to another bank and open a account, it was really strange I had no debt with them and they refused to give me a accurate reason for why they did so
|
| 03/02/2017 |
Yes |
- Debt collection
- Credit card
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
They constantly call me all the time asking me to pay my bill I can be XXXX days late if I run behind they call my mother passed and they constantly call every day all the time geezzzz it is very frustrating and annoying I owe them total of XXXX on XXXX different accounts it is saffff
|
| 04/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In XX/XX/2017, Hancock XXXX XXXX ( via XXXX XXXX XXXX now XXXX XXXX XXXX ) did a credit inquiry against my wishes. I only gave them permission to run a credit inquiry through XXXX XXXX XXXX XXXX. I would like them to remove the credit inquiries from each credit bureau they used.
|
| 06/21/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
|
|
Please see attached documents. This company refuses to return my phone calls or respond to my letters. I have attached copies of my bank statement showing I was not late. In addition, I have included the fax transmission sheet they requested showing payments made on time.
|
| 02/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
Background= XXXX XXXX making {$8.00} an hour XXXX. Working less than XXXX hrs.wk.
XXXXXXXX XXXXXXXX making {$2.00} an hour plus tips. Working less than XXXX hrs.wk.
XXXX charges each {$9.00} to cash their payroll check. Check is drawn from XXXX account holder.
|
| 04/03/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In XX/XX/2018, Hancock XXXX XXXX ( via XXXX XXXX XXXX ) did a credit inquiry against my wishes. I only gave them permission to run a credit inquiry through XXXX XXXX XXXX XXXX. I would like them to remove the credit inquiries from each credit bureau they used.
|
| 04/14/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
I have been scammed out of my money and my bank is doing nothing to help me. I did allow this stranger access to my mobile banking, but he some how got into my bank account online. I told my bank this and they seem to find no error has occured three times.
|
| 09/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
I received printed checks and a debit card in the mail from a bank I did not open an account with on XX/XX/22. I called them on XX/XX/22, and they said they would close the account, and I should report this to the FTC and the three credit bureaus.
|
| 06/18/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Using the XXXX XXXX app on my phone the bank will not send over info for my account like they should. They update every few days instead of a few times a day so everything is always behind rather than up to date like it should be.
|
| 12/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/2021 I sent letters to Hancock Whitney about wrong balnace reporting on my credit report. I have paid them in full and that should be reporting. unfortunetely its reporting that I owe {$340.00}. Thats inaccurate. I owe {$0.00}
|
| 08/19/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Dispute outstanding balance of {$33.00}. I closed a account at HANCOCK WHITNEY years ago. I only had a ATM card and used it at the branch I opened the account at. I understood no charge for using their ATM.
|
| 05/04/2018 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Whitney/XXXX has violated 15 USC 1692 by continuing collection activity after a cease and desist and 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
|
| 06/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2019, a withdrawal was made from my checking account in the amount of {$140.00}. The person who signed for the withdrawal in the bank, is not, and has never been, listed on my account.
|
| 10/01/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I believe I am a victim on predatory lending. My loan was transferred to Harrison Finance XXXX and I believe my interest rate and amount increased beyond what my original lender promised me.
|
| 01/06/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Between XXXX and XXXX this morning ( XXXX XXXX, 2017 ), this collector called me 15 times in a row. Many times, calls were overlapping other calls, filling up all of my auxiliary lines.
|
| 01/27/2018 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I have all phone numbers to prove what I am saying also up to72 calls per day not happy with this out come also 7 person they contacted ask them to stop and will testify in court
|
| 08/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
I do not have nor have I ever had a XXXX XXXX account or credit card.
Yet shows up a delinquient on my credit report.
How do I rectify this issue?
|
| 11/19/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
i received a letter out of no where and both my savings and checking account was canceled for no legitimate reason
|
| 05/03/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
|
|
Someone called at XXXX saying there was a problem with her debit card.called from a wireless phone # XXXX.
|
| 01/22/2024 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem with fees or penalties
|
|
Referral |
|
|
|
| 01/18/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 01/01/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
|
| 12/29/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
|
|
Web |
|
|
|
| 12/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
Older American |
|
|
| 11/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/31/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened without my consent or knowledge
|
|
Web |
|
|
|
| 10/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 10/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 09/27/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 09/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Servicemember |
|
|
| 09/05/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
|
| 08/28/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Referral |
|
|
|
| 08/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 08/03/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 06/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Postal mail |
Older American |
|
|
| 06/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 05/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 05/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 05/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 05/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 04/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 03/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 03/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 01/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/19/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Late or other fees
|
|
Web |
Servicemember |
|
|
| 12/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Postal mail |
|
|
|
| 12/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 11/30/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 11/13/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 09/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 08/29/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Referral |
|
|
|
| 08/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
|
| 06/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 05/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 05/03/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 04/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Phone |
Older American |
|
|
| 04/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Referral |
|
|
|
| 02/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 01/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
|
| 01/06/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 12/28/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 12/20/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
|
| 12/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 11/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 08/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 08/24/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
|
|
|
| 07/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 07/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 06/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 04/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
|
|
|
| 04/02/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Referral |
|
|
|
| 03/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 03/10/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Referral |
|
|
|
| 02/01/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 11/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 10/28/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Fees charged for closing account
|
|
Web |
Older American, Servicemember |
|
|
| 10/09/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
|
|
|
| 09/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 08/05/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Fees charged for closing account
|
|
Referral |
|
|
|
| 08/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Phone |
Older American |
|
|
| 07/28/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Referral |
|
|
|
| 07/24/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 07/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Phone |
|
|
|
| 07/08/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Referral |
|
|
|
| 06/10/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Referral |
|
|
|
| 03/30/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Fax |
|
|
|
| 03/12/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 03/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 02/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 01/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 01/15/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 01/15/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 01/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 12/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 12/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 12/09/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Unable to open an account
|
|
Phone |
Older American |
|
|
| 12/04/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Phone |
|
|
|
| 11/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 11/15/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Postal mail |
|
|
|
| 11/14/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 11/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Fax |
|
|
|
| 09/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
|
|
|
| 09/23/2019 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American, Servicemember |
|
|
| 09/17/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Fax |
|
|
|
| 08/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 08/13/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 08/09/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 08/01/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Referral |
|
|
|
| 06/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 06/07/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 05/14/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 04/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 04/17/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
Older American, Servicemember |
|
|
| 03/25/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Phone |
|
|
|
| 02/27/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 01/30/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Unable to open an account
|
|
Postal mail |
|
|
|
| 01/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 01/01/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information is incorrect
|
|
Web |
Servicemember |
|
|
| 11/27/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 11/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 10/05/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 09/28/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Fees charged for closing account
|
|
Referral |
|
|
|
| 08/28/2018 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 08/21/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 08/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 07/20/2018 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Web |
|
|
|
| 07/11/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 06/06/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
|
|
|
| 05/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American, Servicemember |
|
|
| 05/10/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/01/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 04/11/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 04/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 03/06/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 03/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 02/01/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 12/27/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
|
| 12/12/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 12/08/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 12/08/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 11/21/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 11/16/2017 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 09/17/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
|
| 09/07/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 08/28/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/03/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/27/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/21/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 06/27/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Phone |
|
|
|
| 06/22/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Postal mail |
|
|
|
| 06/20/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Referral |
|
|
|
| 04/06/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 03/27/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 03/23/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 03/10/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Phone |
Older American, Servicemember |
|
|
| 03/07/2017 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 02/10/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 02/05/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Used obscene/profane/abusive language
|
|
Web |
Servicemember |
|
|
| 12/05/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 11/30/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 11/17/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 11/02/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
|
|
|
| 11/02/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 10/25/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 10/20/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 10/05/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Postal mail |
|
|
|
| 09/30/2016 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
Servicemember |
|
|
| 09/28/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 09/02/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 08/11/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 08/07/2016 |
Yes |
- Debt collection
- I do not know
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
|
| 08/07/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
|
| 07/12/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 06/16/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 05/27/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 05/06/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 05/03/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/20/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/08/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Phone |
|
|
|
| 03/29/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 02/16/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 02/09/2016 |
No |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 02/02/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
Servicemember |
|
|
| 12/21/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 11/19/2015 |
Yes |
- Consumer Loan
- Personal line of credit
|
- Shopping for a line of credit
|
|
Referral |
|
|
|
| 11/13/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 10/21/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
|
| 09/28/2015 |
Yes |
- Consumer Loan
- Personal line of credit
|
- Managing the line of credit
|
|
Referral |
|
|
|
| 09/16/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Postal mail |
|
|
|
| 08/17/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 07/15/2015 |
Yes |
|
|
|
Referral |
|
|
|
| 07/13/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 06/23/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 06/15/2015 |
Yes |
|
- Settlement process and costs
|
|
Referral |
|
|
|
| 06/01/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
|
| 04/21/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Settlement process and costs
|
|
Web |
|
|
|
| 04/21/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 01/09/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 01/02/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 12/30/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 09/23/2014 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Phone |
|
|
|
| 09/19/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 09/11/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 08/01/2014 |
Yes |
|
|
|
Referral |
|
|
|
| 07/09/2014 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Phone |
Older American |
|
|
| 06/23/2014 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 06/12/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 06/03/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 06/02/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 05/12/2014 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 05/07/2014 |
Yes |
|
- Settlement process and costs
|
|
Referral |
|
|
|
| 04/30/2014 |
Yes |
|
- Customer service / Customer relations
|
|
Phone |
|
|
|
| 04/23/2014 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
Older American |
|
|
| 04/10/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/07/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/04/2014 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 03/28/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 03/18/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
Older American |
|
|
| 03/12/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 03/07/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 02/26/2014 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Phone |
|
|
|
| 02/23/2014 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
|
| 02/23/2014 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
|
| 01/30/2014 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
|
| 01/12/2014 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
Older American |
|
|
| 01/02/2014 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 12/19/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 12/17/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 12/17/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Fax |
|
|
|
| 12/10/2013 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 11/25/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 11/01/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 10/30/2013 |
Yes |
|
- Credit decision / Underwriting
|
|
Referral |
|
|
|
| 10/08/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 10/04/2013 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 09/27/2013 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Taking out the loan or lease
|
|
Referral |
Older American |
|
|
| 09/09/2013 |
Yes |
|
- Credit decision / Underwriting
|
|
Postal mail |
|
|
|
| 08/29/2013 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 08/01/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 07/25/2013 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 07/02/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 06/24/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 06/21/2013 |
Yes |
- Bank account or service
- Savings account
|
|
|
Referral |
Servicemember |
|
|
| 06/13/2013 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 06/07/2013 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 05/20/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 05/20/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 05/02/2013 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 04/25/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 04/24/2013 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/15/2013 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 04/13/2013 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 03/26/2013 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Phone |
|
|
|
| 03/25/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 03/20/2013 |
Yes |
- Consumer Loan
- Installment loan
|
- Shopping for a loan or lease
|
|
Referral |
|
|
|
| 02/22/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 02/06/2013 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
|
|
Referral |
|
|
|
| 01/31/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 01/17/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 01/09/2013 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 11/26/2012 |
No |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 11/23/2012 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Postal mail |
|
|
|
| 10/11/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 10/10/2012 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 09/18/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 09/14/2012 |
No |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Referral |
Servicemember |
|
|
| 09/05/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 08/24/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 08/13/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 08/09/2012 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Phone |
Older American, Servicemember |
|
|
| 08/04/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 08/03/2012 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Settlement process and costs
|
|
Web |
|
|
|
| 08/02/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Fax |
|
|
|
| 07/20/2012 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Referral |
|
|
|
| 07/20/2012 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 07/18/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 07/13/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 07/10/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 06/27/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 06/26/2012 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
Servicemember |
|
|
| 06/18/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 06/11/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 06/08/2012 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 06/06/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 05/31/2012 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 05/18/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 05/11/2012 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 05/04/2012 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 05/03/2012 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Referral |
|
|
|
| 05/02/2012 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 04/29/2012 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 04/19/2012 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 04/16/2012 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 03/22/2012 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 03/21/2012 |
Yes |
|
|
|
Referral |
|
|
|
| 03/12/2012 |
Yes |
|
- Customer service / Customer relations
|
|
Web |
|
|
|
| 03/06/2012 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 01/09/2012 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|