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I received pre-approval for a mortgage from Great State M ortgage ( XXXX XXXX ) in XXXX NC, to purchase a home in XXXX XXXX NC back in XXXX XXXX wit h a closing date of XXXX XXXX XXXX and with 5 % down payment. Initially he ran the loan through XXXX XXXX XXXX out of Florida and the XX/XX/XXXX closing date came and went as there were multiple conditions that were needed and met by myself. Because of this, I decided to look for another lender to help the first part of XXXX , and was able to get an initial pre-approval from him. In XXXX XXXX , XXXX explained to me that he was now unable to get the approval because the file had been submitted too many times to underwriting ( at the time that number was XXXX by himself and XXXX ), and to too many different underwriters. The file was submitted at one time t o XXXX , XXXX , and to XXXX XXXX all of which according to XXXX had given me approval. Because of the new denial, XXXX decided to re-run the file with himself being the lender. Evidently this took him resetting a PIN with XXXX and XXXX to accomplish, but he assured me this would provide the needed approvals with XXXX , but it did not. I decided to go ahead with th e 2nd lend er in the XX/XX/XXXX , but was told he could no longer get the approval either due to the increasing number of submissions to the various underwriters. Once again I was assured by XXXX at Great State Mo rtgage that he could the approval from XXXX with me paying 10 % down and paying off my car ( about {$65000.00} +closing costs ). This was ove r XXXX what we initially got approval for, but by taking out a loan against my XXXX , we were able to come up with the funds. This was XXXX XXXX , and I was assured by XXXX ( again ) we would " definitely '' be closed by XXXX . Not the case. I even reached out to XXXX at XXXX XXXX XXXX to discuss the loan with him because of the lack of progress and communication, with the same assurances. However, about this time the 2nd lender sent me an email with an approval for the mortgage with just the 10 % down. Because of the continued assurances by XXXX that the loan would be closing " any day '', I remained with him until the XX/XX/XXXX before moving ahead with the 2nd lender. At one poin t I received XXXX different CDs, and was told by XXXX we had th e Clear to Close, but it neve r happened. The closing was scheduled with the attorney, but removed within a matter of a few hours because of " unmet '' conditions. There we re XXXX separate inspections on the house and a recertification of value because the appraisal expired, as well as multiple ( XXXX + ) hard inquiries on my credit report as the reports expired, so my credit score dropped accordingly. Throughout this process, the communication was horrible. More weekends than not, we had no idea what the status of loan was, an d on XXXX different occasions I received updates from the seller who was contacted by Great State Mortgage. The XXXX lender was a ble to close this loan in a little less tha n XXXX week s, with a fraction of the conditions. The seller was unwilling to extend the rental agreement pa st XX/XX/XXXX a nd would have put the house on the market, forcing my family and I to look for another home. I have all of the correspondence with XXXX and his team as well as the seller and realtor to validate the above if needed. I can not begin to explain the amount of undue XXXX this caused my wife, teenage daughter, and myself over the last XXXX months because of the continued lack of communication and false promises from this lender. I also feel he jeopardized my credit and the mortgage in his approach to this loan, including the excessive submission and his attempt to reset his PIN in order to do direct to consumer lending. I look forward to discussing this in more detail.
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