Google Compare Credit Cards Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
11/07/2019	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	IL 60142	Web
XX/XX/2019 This is what happened. I talked to your customer care representative by the name of XXXX last night at XXXX about. I simply uploaded my money to my Google play balance, played one game on XXXX XXXX and used some of my play balance in the game then added another XXXX $ to my account twice but didn't play my game nor make any in app purchases or anything for the next couple of days to about a week. Me and my XXXX yo XXXX son during this time ( XX/XX/2019 ) went out of town to visit family for the week and he doesn't do well outside of his home so I let him play on my phone because we left his XXXX and XXXX over 300 miles away. We got home late on the XXXX, well actually early on the XXXX and I was going over my bills just this past night and saw all these purchases that had been made for this XXXX XXXX XXXX XXXX game. Not only did he use the entire amount I had uploaded to my Google Play balance but he also charged some charges to my credit card as well any XXXX XXXX ' app. I talked with my son and of course he told me about all the gold he was able to get in this game and how he got to buy all guns and kill all these yucky zombies and monsters and that he had to because he had to protect us. Obviously my son clearly did not understand anything he was doing but I'm sure it was him who made the charges. I then went out just before XXXX on the XXXX and purchased two gift cards. One from XXXX for {$25.00} for Google Play and the other from XXXX for {$15.00} for Google Play. Like I told your customer service representative XXXX I bought those two gift cards uploaded them to my account and I made the last three charges so I could go ahead and just charge whatever I needed to in that game and see if I could figure out how my son was able to do what he did, not only make purchases in the game but how he could even figure out how to play that game. XXXX {$19.00} XXXX {$19.00} XXXX {$4.00} I told him I am disputing the below 9 charges : XXXX {$9.00} XXXX {$29.00} XXXX {$4.00} XXXX {$4.00} XXXX {$9.00} XXXX {$4.00} XXXX {$4.00} XXXX {$4.00} XXXX {$9.00} XXXX talked with a senior staff member came back on the phone and told me that all 12 of the purchases were being refunded including the three that I just told him about. The refund went through very quickly and the next morning I went to play my game XXXX XXXX XXXX. I went to purchase a special offer for {$49.00} using my GOOGLE PLAY CREDIT ( I had a balance of {$120.00} ) It was automatically flagged with an error stating transaction could not be processed. Learn more. I then received an email stating : XX/XX/XXXX XXXX Due to suspicious activity, weve suspended the ability to make payments through your account on Google products and services to prevent unauthorized charges. To reinstate your ability to make payments, we need to verify that youre an authorized user of 7 form of payment youve most recently used with Google.Click here to go through the verification process. You'll need to upload : Proof of ownership of the payment method, such as an image or scan of the instrument or bank statement A scan of government-issued photo ID that confirms the billing name on the instrument Please do not create new Google accounts to make purchases while the verification process is in progress, as they may also be suspended. For more information on the verification process, visit Google Payments help center. The personal information you provide here will be added to your payments profile. It will be stored securely and treated in accordance with the Google Privacy Policyand where applicable, the Google Payments Privacy Notice. Thank you, Google Support Team I did EXACTLY as it said to. It told me to upload the most recent credit card that I had used most recently. I did that. It told me to upload my driver 's license. I did that. Now again the item I was purchasing at this time was for {$49.00} and I was using my GOOGLE PLAY CREDITnot my credit card. XX/XX/XXXX XXXX Safe & Secure Please wait 2448 hours while we review your submission. We will notify you by email as soon as we have a decision regarding the reinstatement of your ability to make purchases. Do not create new Google accounts to make purchases while the review process is in progress, as they may also be suspended. The personal information that you submitted will be added to your payments profile. It will be stored securely and treated in accordance with the Google Privacy Policy and, where applicable, the Google Payments Privacy Notice. Thank you, Google Support team I decided to call contact customer support and try to figure out why this was happening. Because I knew for a fact I had literally not done hardly anything on this account.. I spoke to a customer service representative named XXXX. She was patient with me she listened to my story. She told me 'NOT TO WORRY SHE WILL BE TAKING CARE OF THIS AND MY ACCOUNT WOULD BE FIXED IN NO TIME!!! ' She put me on hold and came back and said everything looked fine and for me to try and PURCHASE SOMETHING THROUGH GOOGLE PLAY IN ONE OF GAMES - so this was the second purchase I tried to make, again using my GOOGLE play credit NOT MY CREDIT CARD!!! *Remember this for later* I tried, but the exact same thing happened. She put me on hold three times for about 8 minutes each time. Finally after all that she comes on the line and says I'm sorry to inform you that your account only to come back and tell me the below email. XXXX XX/XX/2019 Hi XXXX , Thank you for bringing your transaction issue to our attention. While investigating this issue, our specialist team discovered unusual activity on your Google Pay profile. So they temporarily suspended it for your security and canceled any pending transactions. Im sorry for the inconvenience ; however, this was done solely for the protection of your account. How to get your profile reactivated? In order to reactivate your profile, we need to verify your identity. Heres what to do next : Go to pay.google.com. Click Verify Now, which will appear in the top red banner. Submit verification documents by following the instructions in the form ( please dont just email them ). What happens once you've submitted the form? Youll get a confirmation email that our specialist team received your documents. They will review your case and notify you about their decision within 48 hours. Be assured that your personal information is securely stored in accordance with our Privacy Policy. Thanks for your cooperation and if you have any questions or need further assistance, I'll be happy to help.Thanks! XXXX XXXX XX/XX/2019 Safe & Secure We have concluded the review of the information youve submitted to reinstate your ability to make purchases. To prevent possible fraud and abuse, your ability to make purchases Google products and services will remain suspended. It is our policy to not discuss the specific reasons for these suspensions. Note that in the Google Payments Terms of Service, we reserve the right to change, suspend, or discontinue any aspect of our services at any time, including availability of a service or any feature, without notice and without liability. We also reserve the right to impose limits on certain Service features or restrict access to some or all of the Services without notice and without liability. Thank you, Google Support Team THEN ANOTHER EMAIL SAME TIME XX/XX/2019 XXXX Safe & Secure Due to suspicious activity, weve suspended the ability to make payments through your account on Google products and services to prevent unauthorized charges. To reinstate your ability to make payments, we need to verify that youre an authorized user of the form of payment youve most recently used with Google. Click here to go through the verification process. You'll need to upload : Proof of ownership of the payment method, such as an image or scan of the instrument or bank statement A scan of government-issued photo ID that confirms the billing name on the instrument Please do not create new Google accounts to make purchases while the verification process is in progress, as they may also be suspended. For more information on the verification process, visit Google Payments help center. The personal information you provide here will be added to your payments profile. It will be stored securely and treated in accordance with the Google Privacy Policyand where applicable, the Google Payments Privacy Notice. Thank you, Google Support Team I again called customer service to try to figure out what the XXXX was going on. After telling the whole story ALL OVER AGAIN, UPLOADING MY DOCUMENTS AGAIN and being on hold for 30 minutes the customer service representative told me THE SAME EXACT THING THREE OTHER ONE DID. At this point I lost it. This customer service representative told me my account was being permanently closed and long story short she doesn't have to tell me why. Again I lost it and demanded a few of my questions. How can Google do this? I tried to make a purchase with my Google Play credit balance and was flagged I did not try to make a purchase with credit card and it got flagged due to suspicious activity may be thinking that I was somebody else using some else 's credit card or something that would make sense I would understand that but it flagged me and said there was suspicious activity on my account when I SIMPLY TRIED TO MAKE A PURCHASE USING MONEY I HAD ALREADY PAYED TO GOOGLE!!! She could not answer that question. She then begin to tell me was that this account was being terminated because there had been two charges that were declined this morning and several others. Now that is simply stated a lie That has never happened I said two charges were declined the first one I tried to do this morning using Google Play credit, and the second was when the first customer service representative told me she had fixed my account. Not until you refunded the charges my XXXX yo XXXX son made did I have one problem with ANY PURCHASES. THE ONE I made went through fine and the TONS my son purchased WENT THOUGHT FINE!!! NOT ONE WAS DENIED, NOT CANCELLED TILL YOU GUYS APPROVED MY REFUND. Next thing I know not only can I not use the refund I was promised but now you have suspended my account I can not use my completely closed my account permanently. I can't purchase no items I can't play no games I am beyond frustrated and I just don't understand this. And the most unbelievable thing I was told was that they can not transfer the XXXX Google play balance to any other account and I can't use it in this one. So in other words Google reserves the right to take your money, but doesn't EVER HAVE TO SEND YOU YOUR ORDER NOW REFUND IT. THIS ISN'T RI G GT. I wasn't able to talk to a supervisor wasn't able to talk to anybody from the risk assessment Department I was simply told it had been terminated thinking of you tell me why and I wasn't going to get my money back and I am upset please can somebody please contact me and help me with this please I truly see that Google takes fraudulent activity very serious and am very grateful for that. I understand that this was all for my best interest. Without a doubt, I have definitely proven that I am Who say I am I didn't send money nor receive money I simply uploaded money to my Google Play balance that my son unfortunately used. I have attached a copy of every document that I have included in this entire story here.
05/19/2021	No	Checking or savings account Checking account	Managing an account Problem accessing account	CO 80904	Web
On the XX/XX/XXXX my daughter and I were in XXXX Texas on a road trip. It sounds foolish to say know but I let a guy use my phone within minutes he took off running. I immediately called XXXX XXXX XXXX to have the phone shut off of course I was calling from a stranger 's phone and the operator told me I had to call another number! It was Sunday and XXXX XXXX wasn't receiving calls, XXXX credit card wasn't receiving calls, XXXX XXXX XXXX you didn't even open until XXXX and this happened at XXXX in the morning. I didn't have any directions and I was in a town I didn't know I finally found a XXXX XXXX at XXXX I was able to call XXXX XXXX XXXX again they told me that the phone would be on lockdown and reported stolen I found out a week later they never did that. I couldn't import over my phone number of the stolen phone so I had to get a new account. I immediately started calling XXXX XXXX which I have had that account for 22 plus years I immediately tried to contact Google I immediately tried to think of every app that was on my phone. XXXX wanted {$14.00} just to put a fraud alert on my account Google doesn't even have a customer service number that exists which is the scariest thing to me that the most powerful company in the world doesn't have a customer service number. I sent emails every day I called begging and screaming and crying I couldn't gain access to either of my emails for the next 2 weeks and when I found out that XXXX XXXX XXXX never turned off that phone!!!! So this thief had full access to my life for 2 weeks he was able to verify my identity he was able to completely take over my life drain my accounts hack every app he even went on XXXX and told my friends and family that my daughter was sick and I needed money posing as me. The levels that this guy went to I have just begun to unfold Google still hasn't been able to let me into a few of my emails they want me to verify a credit card he used on my account or credit cards that I don't have the credit card to won't tell me the bank accounts that they need verified and won't give me a secure email contact for me to send any information they won't listen to me they won't talk to me they will not allow me a fair platform like their terms and conditions statement says they just continue to allow this guy to steal my life. I type in the wrong password twice and I get locked out of my account but this guy can steal my phones and he owns my life. My XXXX-year-old and I were stuck two states away from home with no money no contacts no help and no one would listen we were thrown to the wolves and nobody cared the things that we endured for 2 weeks before I was able to crawl back to Colorado are speakable and of course nobody wants to claim responsibility. I begged them to just lock the accounts I didn't care if I was locked out of the accounts just flagged it. I knew where this guy was what his phone number was after you tried to hack another email of mine and my phone pinpointed him but no one cared. He mistakenly put his name on a credit card of mine on an account and had it sent to my address which I now have his real name and of course he has all kinds of credit card fraud on his report. Still no one cares every individual app and Bank I've gone to no one listens to me no one seems to realize or get through their heads that I didn't have my phone I couldn't verify myself he had my phone number he had my emails he changed every password he changed everything so here I am almost a month later and nowhere closer to anything no one will help me no one will talk to me I have full evidence and a paper trail leading straight to this guy, it is cut and dry black and white. Easiest case in the world. I have already turned Google into the XXXX XXXX XXXX their response of go to XXXX was just a slap in the face I plan on filing on the other companies too XXXX XXXX XXXX XXXX XXXX XXXX and XXXX they do not take their security service seriously as they say otherwise I would not be in the position that I am in I was able to call my Banks and cancel everything immediately and put all kinds of red flags put up Google and XXXX need reprimanded had they listen to me when I first called in or the 18 million times after so in the next few weeks none of this would have happened to me this guy has complete access of my life for the last 26 years I am no longer me I'm on all kinds of dating websites he has completely ruined me. Google 's excuse it seems from Reading other people 's nightmare is that we are in charge of our own security. Well two weeks before all of this happened I was on the road and I was irritated at all the security verification steps that I was having to take I started a chat with Google about removing the verification processes that it had in place at the time because I did not feel like they were useful or necessary or needed I even asked for a transcript of my chat with them because I was so irritated I asked them to remove their ridiculous security system off of my account so if I'm in charge of my own security then what the XXXX happened? Furthermore XXXX telling me that I had to pay while I was broke on the side of the road in the middle of nowhere XXXX for them to put a red flag on my account now I'm pretty sure that when I made that account when I was 19 22 plus years ago that branch of XXXX didn't even exist it took me 5 days of begging and pleading with them for someone to finally take pity on me to get me an appointment for a via chat with the fraud department who then wanted me to give exact addresses and emails and subject matter of emails that I had really recently sent now I tell you can you even remember that I could tell you who I sent them to and I could tell you exactly what I said in them but I couldn't tell you the other information and so they wouldn't let me in. XXXX XXXX XXXX not immediately shutting off my phone when I called but then pushing me off to call somebody else when I didn't have a phone nobody was open it was a Sunday then when I did finally get a hold of somebody and they said that they would take care of it they never did they never traced him they never did anything they just let my world Fall apart. Please help me
01/17/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Difficulty submitting a dispute or getting information about a dispute over the phone	CA 90272	Web
I am writing to file a complaint against Google, and its parent company XXXX, for their actions in deleting my business and personal intellectual property without explicit notice and in violation of their own XXXX retention policy for business data. As a result, 4 years of my business data is now unrecoverable. According to my understanding, my business data was deleted because I failed to pay a {$19.00} fee. I had changed my business name and retained Google services through an email service provider with my new business name. However, Google uses the same servers that any reseller uses for their email service, which is why Google knew I had data from my business email account with a reseller, prior to even signing up for XXXX directly. Additionally, a court of competent jurisdiction issued a subpoena to Google and served them through certified mail to the requested address to receive such complaint, but the third party failed to honor the subpoena and therefore at a minimum, there will be a fine imposed of {$500.00} from the court for not reasonably and in good faith responding to the subpoena correctly. This situation has caused me significant financial hardship and inconvenience, my business is run on email and that data is worth millions. I'm valued at XXXX XXXX as of my last valuation. Although not billions like Google, my value is just as important and as a business owner, I would have tried to move heaven and earth to retain that data if I in fact knew that it could be so carelessly deleted without an explicit warning and even without the chance to get it back less than a month after the emails were permanently deleted! This harm has caused a great detriment to my business, and therefore, I'm requesting to get my data back or {>= $1,000,000} in compensation. I can prove this amount of harm was created by Google and was deleted by Google XXXX prior to their egregious XXXX retention policy, plus the aforementioned facts. I believe that Google 's actions were in violation of the rights of my business and personal intellectual property, and I urge the CFPB to take appropriate action to hold the company accountable and to ensure that consumers like me are protected in the future. Note that this official complaint and prior communications with the company will be official evidence, if and when, a lawsuit might be required. Thank you for your time and attention to this matter. Sincerely, XXXX XXXX XXXX. Timeline XXXX XX/XX/XXXX - XXXX customer purchases XXXX basic suit XX/XX/XXXX - Google 's Business Essentials package purchased XXXX XXXX - XXXX XXXX XXXX email charge of {$19.00} is disputed by customer XXXX - XXXX suspension from XXXX XXXX XXXX from XXXX - XX/XX/XXXX XX/XX/XXXX - Customer switches to XXXX XXXX XXXX - Backup of XXXX XXXX emails with XXXX XXXX XXXX XXXX XXXX per download is done XX/XX/XXXX - Last time XXXX XXXX XXXX email is used XX/XX/XXXX - Customer 's dispute charge is ruled in favor of them XX/XX/XXXX - Credit card company 's chargeback cancellation results in customer owing Google {$19.00} XX/XX/XXXX - Customer goes back to Google Business Essentials after noticing XXXX emails could not be downloaded XX/XX/XXXX, After trying one last time to get my data and even paid the {$19.00} chargeback on a chargeback hoping that if I paid this money then maybe the emails will be back from XXXX. Its tax season now and there are records from last tax year from XX/XX/XXXX to whenever my emails were deleted. Theres additional liability involuntarily thrust upon me with the IRS. I wonder if they are going to care about how my taxes are GOING to be inaccurate because I dont have all my emails that were deleted by Googles servers less than their unconscionably 51 day purge policy for business accounts? Digital rights are property rights and the property you took from me is valuable, therefore : I reached out to Google regarding the returned subpoena and requested the following information : 1. A timeline of all data related to me 2. An answer to my subpoena from a call from the XXXX Department 3. Information regarding my XXXXXXXX XXXX letting them lease my XXXX land for building servers since they cant hold my invaluable data and I certainly cant be the only one and so Ill help with the problem and offer to lease my property for servers. 4. Google provide me with a letter confirming that all emails related to me had been deleted and were unrecoverable. This information was necessary to defend myself against any potential liabilities that may arise because of the lost data. XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX customer disputes charge of {$19.00}, prompting service suspension from XXXX XXXX XXXX XXXX XX/XX/XXXX : Customer switches to XXXX. XXXX : XXXX : Backup of XXXX XXXX emails with XXXX XXXX XXXX XXXX XXXX per download is done. XX/XX/XXXX : Last time XXXX XXXX XXXX email is used. XX/XX/XXXX : Customer dispute charge is ruled in favor of them. XX/XX/XXXX : Credit card company 's chargeback cancellation results in customer owing Google {$19.00}. XX/XX/XXXX : Customer goes back to Google Business Essentials after noticing BRG emails could not be downloaded. XXXX : XX/XX/XXXX : XXXX article by XXXX XXXX is read by customer, and they attempt to contact Google legal department to get a timeline of all data related to them, answer to their subpoena, information regarding leasing their XXXX land for building servers, and a letter confirming all emails related to them had been deleted and were unrecoverable. Potentially Violated Laws : Google could be in violation of the Stored Communications Act ( SCA ) and the Electronic Communications Privacy Act ( ECPA ) due to their lack of providing the customer with a timeline of all data related to them and a letter confirming all emails related to them had been deleted and were unrecoverable. Additionally, they could be in violation of the Fair Debt Collection Practices Act ( FDCPA ) due to their attempts to collect on a debt ( the disputed charge of {$19.00} ) without proper documentation and notification.
05/15/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	AL 364XX	Web	Servicemember
the end of XXXX the last week of XXXX my phone completely stopped working so between me already signing up for XXXX XXXX and their phone services through XXXX and XXXX I was approved of a phone and services not knowing this I went ahead and bought and purchased another phone through XXXX and so therefore I did not have a phone until Thursday XXXX XXXX so I know I ordered and was approved of both phones XXXX XXXX so in between me not having a phone up until XXXX XXXX I had added $XXXX to my XXXX XXXX at XXXX and on XXXX XXXX the only transactions I made an authorized were a $XXXX transaction through Google to XXXX XXXX XXXX to XXXX XXXX and $XXXX to XXXX let through Google services that was the only three transactions I approved of it wasn't until XXXX XXXX when I received my phone from XXXX XXXX that when I added the app XXXX to make sure I still had roundabout XXXX nothing happened to you know my money since I couldn't check it I opened the app and I only have immediately I freaked out because I had XXXX missing and all these transactions that were made on Thursday XXXX XXXX same day I received my phone's only phone I've used out of the two is the XXXX XXXX XXXX the other phone is a XXXX XXXX XXXX XXXX haven't used yet not only did I report immediately to XXXX about those were unauthorized transactions and I asked them to please give me enough time to get the money off the card that was left for somebody else took it and before they cut my card off and allow me to do so that I had to wait until the next day to contact them to find out what I needed to do found out what I needed to do to dispute it did it I disputed it through email in the meantime on XXXX XXXX I also got in touch with Google since Google was the merchant that these transactions were going through it was a $XXXX transaction a $XXXX transaction a $XXXX transaction and I thought $XXXX transaction and which I did not authorize or make any of those transactions the transactions that were made on Thursday XXXX XXXX I did not make Google is telling me that since it's not coming from my account they don't know where it's going to or who did it but it all says Google services and some numbers and letters XXXX h I'll transactions were made for Google services but there's nothing in my Google account I have nothing in my Google account show on where it went out from my account someone has stolen my information and I'm on XXXX and I only get XXXX a month and this is my money for the month this is my grocery money for the month and neither XXXX or Google will give me my money back and I have proof of everything I have proof I didn't have phone have proof that I'm having logged into my account I have proof of everything I have proof of when I order these phones I have proof that I couldn't access my account for days that's the reason why I only spent the first three transactions I made the first three transactions which was on Wednesday the XXXX of XXXX now I have reached out to Google and did everything Google has asked me to I've also did everything XXXX asked me to do and XXXX and two days I say three at the most comes up with their decision they're not giving my money back Google says they're giving me $XXXX out of XXXX but I hadn't seen $XXXX and I'm not going to see it and they're not going to see the $XXXX they all know that I'm going to XXXX and what I make a month and it seems like between the two of them they're the ones who are behind this because I won't give me any information other than they can't find they don't know who without it being done through my account that they don't know who it is or where it went to but I'll try all four transactions say Google services I've got all that I'm pretty sure I have everything you need in order to help me get my money back that that was the only money I had left out of XXXX and I have to watch every penny I spend every month just so I didn't have any Bank fees or ATM fees my friend owns a storage unit she ran my car to her credit card machine and gave me cash to get the XXXX out my husband's doesn't know how to do the transactions and things on the card he has no need to do it he wouldn't do it matter of fact he's in the hospital and the XXXX hospital in XXXX Alabama and they're not even allow phones there but how can Google tell me they know it come from this device from my device when I didn't even have a device what I downloaded XXXX and seen it was on there I immediately called XXXX and told them what was going on and I remember somebody telling me before to call the merchant to make it a dispute with the merchant so I did but between the two of them I feel like it's someone from Google or someone from XXXX that is taking my money I don't know who's taking my money I didn't take it I didn't give it to nobody cuz I don't have it to give and I'm I'm over here XXXX like I'm glad everybody else can eat because I can't I'm sorry I'm sitting I'm crying I just don't understand how I have so much proof that I didn't even have access to a device to send or give somebody the last bit of money I had to buy groceries with $XXXX might not be a lot too much too many people but it wasn't just XXXX it was supposed to be XXXX I only had XXXX and my account so $XXXX and XXXX is $XXXX for my groceries and that was cut in half and as rude as they've been to and not trying to get any kind of information or more information that I have that I can prove that it wasn't me I mean if they can't see that it was taken out from my Google account or my Google account wasn't used to take this money out or just send this money but I'm pretty sure they can tell who's Google account it was please I'm begging for your help
03/03/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	MD 206XX	Web
Summary : For the " new '' Google Pay app, the description of fees states that there is a XXXX % fee for withdrawing funds using a debit card. It says if you link your bank account, you can transfer funds to it without paying a fee. However, a critical fact is hidden. To link your bank account, you have to agree to the terms of use of a third party service and provide the login credentials ( username and password ) for your bank account. This violates good security practices and infringes on the privacy of users. Most other similar services require only the bank 's routing number and your account number. Narrative : I had been a satisfied user of the old Google Pay system. I had read that Google was moving to a smartphone-app-only new system. In this system, the fees would be changed such that there would now be a fee to withdraw money using your debit card. However, to avoid paying a fee, a user could link their bank account and receive their funds a few days after a transfer out is initiated. https : XXXX : XXXX I was owed some money, and I asked them to send it to me by Google Pay. They opted to use the new Google Pay app, and invited me to join them on the new app. I figured it would be fine to go ahead and make the switch to the new system. I downloaded the new app, and they transferred the money to me in it. To withdraw the money without a fee, I had to link a bank account. However, to link a bank account, I had to use a third party service called " XXXX '' and agree to XXXX 's separate terms of service. I had no idea this would be necessary to link a bank account. Worse, XXXX required that I give them my username and password. Sharing a password with a third party is an obvious violation of computer security principles. It is also likely a violation of my terms of service agreement with my bank. I refer the reader to the following discussion on XXXX for further information on the problems with XXXX XXXX practices. XXXX XXXX XXXXXXXX : XXXX It was my intention to provide Google Pay with my bank 's routing number and my personal checking account number. Every other financial service I have used has required only that information to complete an ACH transfer. While disclosing my bank account number is a risk, disclosing my login credentials is a significantly greater risk. With login credentials, a malevolent actor could change my password to lock me out of my account. Additionally, they could alter contact information, such as the phone number and e-mail address associated with the account. This would make it almost impossible for my bank to notify me of suspicious activity on my account. Nowhere in Google Pay 's Terms of Service is XXXX mentioned at all. Nowhere does it mention that I must supply the login credentials to my bank. ( Ironically, Google Pay 's Terms of Service instruct me to " not share your account details or password with anyone else. '' ) https : XXXX : XXXX XXXX & XXXXXX/XX/XXXX XXXX XXXX XXXX XXXX XXXX I contend that Google Pay hid important information from me. While it may be true that there is no pecuniary fee to linking a bank account, there is an abnormally high cost in terms of security and privacy that Google did not disclose. If I had known about Google 's relationship with XXXX beforehand, I would have never agreed to use the app, and I would have had the money owed to me sent by other means. Thus, there are two issues : 1. Google Pay did not disclose that usage of a third party service would be necessary to link a bank account, nor that one would have to agree to the third party 's terms of service. This is not documented in the Google Pay Terms of Service to which I agreed, nor is it documented on the webpage regarding the transfer of money out of Google Pay. 2. To link a bank account in Google Pay, you are required to supply your bank login credentials, which constitutes a major security and privacy risk. For me, it is also a unique security and privacy risk. Nineteen institutions currently have my routing and checking account numbers. Only Google Pay requires the password to my bank account. I have communicated these issues to Google Pay 's support team. I have offered two means of resolution : reimburse me for the XXXX % fee I will pay to do a debit card transfer or mail me the balance of my account as a check. They have refused to do either. Details : XX/XX/XXXX I agreed to the Terms of Service for the new Google Pay app. XXXX XXXXXX/XX/XXXX - My Google Pay account received {$140.00} from a contact. XX/XX/XXXX - I submitted my first inquiry to Google Pay Support using a web form. I sent six subsequent e-mail messages to Google Pay Support, each garnering a response. XX/XX/XXXX - I received the final reply from Google Pay Support.
03/06/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	MD XXXXX	Web	Older American
Google Pay has been holding {$.00} of my money for years now, and the company continues to offer me no option to get to that money to use it. It may not be a large amount of money, but it is the principle of the matter. No company should be allowed to act like a bank and also not held accountable as banks are held accountable. If it waddles like a duck, if it has webbed feet like a duck, if it quacks like a duck, and if it has feathers like a duck, it is most likely a duck!!!!!!!!!!!!!!!!! Treat these online payment servers like the banks they are!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am fed up with my government 's regulatory agencies letting these tech companies get away with consumer fraud, simply because Washington bureaucrats haven't figured out how to define the companies. Stop waiting. We are being nickeled and dimed to death out here in the real world, by the companies you are so afraid of offending. Stop it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have written you people, repeatedly, about similar issues. I had thousands stolen from me by a fraudster, with whom I transacted in good faith, using my credit card, at great expense to me, when asked to send money through XXXX XXXX. I spent that extra money on credit card transaction fees because I expected that I would have some fraud protection with my bank, XXXX. But because you people do not do anything about it, XXXX colludes with XXXX XXXX - owned by XXXX XXXX, at known enabler of American fascists- to deny me the fraud protection it advertises to me in order to entice me to pay Chase {$95.00} per year for the privilege of using its XXXX credit card! You are allowing that kind of XXXX!!!!!!!!!!!!!!! Stop sitting back in your shabby but relatively comfortable offices in DC- I know where your offices are, because I interviewed there more than once, because I was considered " best qualified '' in the bogus process you and XXXX use to lie to the public about your fairness and freedom from nepotism, but I digress. Stop letting these companies prey on American consumers. Actually do what your name implies, and protect us from this XXXX!!!!!!!!!!!!!!!!!! I want you to hold Google accountable for the fact that it continues to hold my money, no matter how small the amount, without offering me any real option to get to it so that I can use it. Every day that money becomes less and less valuable ; and inflating it out of existence is not what you should be allowing Google to do to me. Google is able to make a lot of money, every day, by sweeping all the money it is holding and refusing to return to consumers in and out of bank accounts every day. All while those same consumers CAN NOT GET ACCESS TO THAT MONEY TO USE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am tired of hearing nothing from the CFPB when I make complaints like these. I am fed up with the CFPB doing nothing to support me in my demands. If the CFPB is as useful as XXXX on a boar, then maybe its time to shut the bureau down and stop wasting money paying a huge pile of attorneys with expensive law degrees to push paper. So, the ball is in your court, person working for the CFPB. Do you actually do something to make me happy, or do you continue to quake in your boots when trying to figure out how to regulate tech companies that are acting like banks, credit card clearing companies, and loan companies? I'm betting on the latter, because God forbid anyone in any part of the DC bureaucracy do the right thing and demand that their managers and political appointees actually enforce the mission of your departments, agencies, bureaus, corporations or commissions. And don't think I do not know that you are sitting back and smugly thinking, I don't have to pay this XXXX a single amount of attention. That is what I fully expect from you, and that is precisely why people rioted at the Capitol on XX/XX/2021. Don't think for a second that tRump and all his minions, allies, and puppeteers did not find actual complaints members of the American public have against their federal government 's bureaucracy that they could manipulate to enflame that crowd of rioters. It wasn't all just XXXX and XXXX and sXXXX Our federal government has not worked for " normal '' Americans for a long time. Even our current president admits to that, when he touts his proposals. Step outside your comfort zone and try to do something this time. Google is acting like a credit card clearing service, or even one of those companies that issues payment cards in this instance. Make Google follow the same rules you enforce on those companies. If I have a balance on a gift card or payment card, you make the company that issued it let me use up the entire balance. Make Google let me use that {$.00}!
02/20/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 32940	Web
I was charged {$29.00} for an adult phone app thru google and XXXX. I don't remember and want it refunded. I am unable to login to cancel. Refund me. It lists google as the merchant on my bank statement as well as XXXX transaction. Google to date has not offered a resolve for their payment and app platform fraud. I would like to open a dispute against this vendor. Its a fraudalent transaction. It is some scam app on google. The company who took the money wont aknowledge the service or give any details. When I try to login with the email address they claim i used to sign up for the subscription, it simply says i have no account. They say to XXXX and google its a 3 month subscription that was cancelled. Even if i had cancelled or them I should still get at minimum a prorate refund since it was only days into the 3 month plan I was charged for. Like judge XXXX would say if it ends up on there : Its like being charged for a steak you didnt order, if you are not allowed to eat it once its paid for, then this is fraud if you dont refund the merchant. I can not be charged for an entire steak if I didnt order it and didnt eat it. I should get my money back here. Please open a dispute and include this text. It is some company called XXXX? I am not sure if I have the right company, but the charges appeared as charged by google using my XXXX account. Niether company would assist in refunding to date. Please assist. XXXX gave the following case info, but refuse to provide any documention and ignored my appeal request. I would like to appeal this with XXXX. Below is the only correspondence received to date from paypal : " Hello XXXX XXXX, We received the case ( s ) you filed on XX/XX/2021. We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because this transaction was not unauthorized. If you'd like a copy of the documentation we used in the investigation of your case, send a letter including the Case ID to the following address : XXXX XXXX XXXX Attn : Unauthorized Account Access Appeal XXXX XXXX XXXX XXXX, NE XXXX We're sorry for any problems you may have experienced with the transaction ( s ). Transaction information : Dispute Case ID : XXXX Transaction Amount : {$29.00} USD Dispute Amount : {$29.00} USD Transaction ID : XXXX Transaction Date : XX/XX/2021 Thanks, XXXX '' The company who took the money wont aknowledge the service or give any details. When I try to login with the email address they claim i used to sign up for the subscription, it simply says i have no account. They say to XXXX and google its a 3 month subscription that was cancelled. Even if i had cancelled or them I should still get at minimum a prorate refund since it was only days into the 3 month plan I was charged for. Like judge XXXX would say if it ends up on there : Its like being charged for a steak you didnt order, if you are not allowed to eat it once its paid for, then this is fraud if you dont refund the merchant. I can not be charged for an entire steak if I didnt order it and didnt eat it. I should get my money back here. Please investigate the XXXX company for providing XXXX and XXXXXXXX XXXX XXXX as well. At minimum they are getting commissions off the affiliate program to pretend to he love interests, etc. I want my moneyback. Below is affiliate info and the multitude of companies this shady owner runs his escort money thru. " Affiliate Program for XXXX Earn 50 % of everything you bring in, forever. Not just on the first payment. It's free to get started as a XXXX affiliate New Affiliate The best affiliates know that good conversion pays more than a high percentage. We convert! We have a quality product that people love. Rather than pay 75 % with 0.5 % conversion, we pay 50 % with much higher conversion. The result is more money for you. We know you need good tools to determine what works and what does not. We have lots of info about where your users come from and what, exactly, converts. We have the first, and only, Affiliate AutoPilot. Set it and forget it. We automatically optimize which banners get served for each affiliate. Choosing the right banner is no longer trial and error, it's automatic. Become an XXXX Affiliate Try us for 30 days, you won't be sorry. We want to improve this site, we don't have time to market it. So, we're offering you the opportunity '' Other Companies for XXXX XXXX NameStatus XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXXXXXX Please refund me asap and let google now this app should be removed from platform. People for commissions are pretending to be love interests in their affiliate program. Also wont respond.
05/09/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	GA 30294	Web	Servicemember
I wrote to XXXX on Friday XXXX the XXXX, XXXX about the below issues. I have not received the refunded amounts of the transaction below that was previously refunded on my XXXX play account. Because XXXX has indicated that those disputed transactions have been refunded, my bank has found me liable and will no longer be pursuing a charge back. The bank doesn't need to be involved if XXXX indicated they refunded those transactions below. I don't know where the refunds were placed. I would like to know for each of the transaction below that XXXX indidcated they refunded XXXX XXXX XXXX XXXX When each transaction was refunded? XXXX XXXX XXXX How each transaction was refunded? XXXX XXXX XXXX What method each transaction was refunded? If a phone call is needed to confirm these information, I have a contact at the you can reach out to, who can confirm this verbally if needed. XXXX is an extract from my XXXX play account which can also be found on the purchase history, showing those transactions were refunded, and I am asking " Where is the money? '' Please if XXXX could provide the transaction log showing those refunded transaction that is indicated on the purchase history, that would help to locate the refunds. XXXX XXXX XXXX Refunded {$49.00} XXXX XXXX, 2020 Apps XXXX Robux Premium Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX Credit Pack Refunded {$99.00} XX/XX/XXXX 2020 Apps XXXX XXXX Credit Pack Refunded {$99.00} XX/XX/XXXX2020 Apps XXXX XXXX XXXX Refunded {$49.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX {$99.00} XX/XX/XXXX, 2020 Apps Report a problem XXXX XXXX XXXX Refunded {$49.00} XX/XX/XXXX Apps XXXX XXXX XXXX Refunded {$49.00} XX/XX/XXXX2020 Apps XXXX XXXX XXXX Refunded {$99.00} XX/XX/XXXX2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XX/XX/XXXX2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX {$99.00} XX/XX/XXXX2020 Apps Report a problem XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XX/XX/XXXX2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX XXXX {$99.00} XXXX XXXX, 2020 Apps XXXX XXXX XXXX Refunded {$99.00} XX/XX/XXXX 2020 Apps XXXX XXXX XXXX Refunded {$49.00} XX/XX/XXXX 2020 Apps This was the response I got from XXXX Hi XXXX, We appreciate you responding to our email, my name is XXXX and I will be assisting you further. I hope that this email finds you well. I understand that you contacted us regarding the unauthorized charges you have disputed with your card-issuing bank. I will be glad to check on this. As previously advised by XXXX of my colleague, only XXXX transaction that was refunded and it amounts to XXXX USD for transaction ID XXXX and it already has been issued back to the payment method used for the transaction. For the other charges you are following up on, they are the ones you have disputed through your bank and it is what we call Chargebacks. It will show refunded on your XXXX Pay account XXXX XXXX XXXX because you have disputed it with your bank and it will be up to the bank to release the amount back to your card or reverse the chargeback. Only your bank can act on a chargeback request. Once a user files a chargeback, neither XXXX nor a third-party merchant can take any action XXXX including refunds XXXX on the order. Please do contact your card-issuing bank for the status of those transactions that you have disputed through them. I hope I was able to answer your inquiry regarding your concern for those transactions you have disputed with your bank. XXXX loves to ensure that we provide the best possible assistance. Please feel free to contact us back if you need more assistance at your most convenient time. Within XXXX hours of our last interaction, you'll receive a short survey via email. Wed love to hear your feedback about our interaction today and your overall experience with XXXX support. Thanks! XXXX The XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX XXXX am caught up between XXXX giants. My bank is holding me liable for an unauthorised transactions on my credit card from XXXX play, and XXXX is pointing to my bank as the sole party responsible to release the money back to my card or reverse the charge back and I have asked the bank to obtain records of an in putted pasword to complete those transactions.
02/08/2018	No	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	WA 98108	Web
In XXXX of 2017, I made an online purchase through a gaming app I downloaded from the online XXXX XXXX store. This game allows for in-game purchases with a prepaid visa or XXXX or XXXX XXXX. I had spent close to $ XXXX building my gaming experience and in-game character. Now within game, there are always updates and bulletins telling the player of what is new or now possible to achieve through increased purchases by the consumer. There are vehicles and weapons and bonuses all possible and available if you buy the right package or amount of equipment. Or so you are told. When I was gifted a large amount of XXXX XXXX purchased by a friend, I decided to spend most of it in game in an attempt to procure the rare or exclusive items that would strengthen my gameplay. I decided to buy a redundant amount of chances in the form of " chests '' and began to open them. The reason I even considered doing so was because I'd seen video footage of in game characters coming upon or utilizing weaponry or items that showed a stronger, more exciting gaming experience. It was only after foolishly expending more money than I'd ever spent on a game as well as studying the patterns that I realized impossibility of the game designer 's claims, i.e, the vehicles shown to be purchased had no way of existing because there existed no path or action that could fulfill a dizzying and cascading pattern of unachievable or impossible chances or tasks that had to be completed in game shown to be only possible through in game purchases. Basically that if I'd just spend the right amount on the right items, I'd procure said items. It is only through a study of my account that the sum of such attempts could be found, but I assure you, it is a significant amount for a stupid game. Once I realized all this, I attempted to contact the game designer but was ignored after 4 or 5 emails. I then approached XXXX XXXX XXXX but received no email back. I then phoned customer service, where I was received by XXXX, who, after a couple attempts at changing subject, told me I was calling a call center in XXXX. After relaying my situation, I was told that Google has no responsibility for refunding in game purchases from a game or application. Also that XXXX XXXX isn't responsible for any of its clients content because Google did not profit in any way from any of the applications it offered for purchase in its store. That it was just a platform where anyone can show, give away or sell there product. So not only was I to accept the idea that Google didn't make a XXXX from it's massive online marketplace but also that it was apparently a safe harbor for any company who wanted to commit fraud, lie about it's product and face no responsibility for fulfilling promises it had printed on its adverts that were backed up on XXXX 's servers. That is like saying that, yes, you rented out your upstairs to a criminal and that, yes, you are aware they are using that space to break the law, but, no, there is nothing you can OR will do to stop him because, even though you could, there is nothing saying you have to. So that criminal continues using your property as a jump off point to breaking the law. So how can a XXXX XXXX company be allowed to offer a place where illegitimate companies can commit fraud, BAIT XXXX switch and any other number of technology assisted crime. Especially XXXX as large and dominating of the marketplace as XXXX has become? Who does XXXX go to when such a massive entity as XXXX does them wrong? Who do I turn to when ive been taken advantage of by the company who has basically created the marketplace where billions of people traverse daily? And it shouldn't matter the amount or the persons involved as justice is supposedly blind. How slippery and dangerous of a slope will exist if the letter of the law is made to adjust or adapt around the desires of or is ignored altogether by a few powerful companies. The backlash may be small but I can almost guarantee that through this trend of lack of personal responsibility, will arrive a generation saturated with the morally ambiguous, ethically adjustable and legally apathetic belief systems and institutions only the evil side of anyone wants to experience. Life isnt black and white. That is why the law is. No room for smoothed out arguments or lines made in the shifting sands or adjustable ethical standards. I'd say it was simple if it was. As it should be. But what is simple is deciding to do it again and again until it is standard practice to walk outside the letter of the law.
01/18/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OH 44125	Web	Older American
On XX/XX/2021 a payment of {$240.00} was sent to my Google Pay account from XXXX XXXX for a Rental Car Charge made to my Credit Card on XX/XX/2021. I have my Debit Card attached to my Google Pay account, and prior to this - I had no difficulty sending or receiving payments through my GPay account. The original charge was charged to my Credit Card on XX/XX/XXXX from XXXXXXXX XXXX XXXX with the understanding that I would get my funds back through GPay. The funds were subsequently deducted from XXXX XXXX XXXX XXXX XXXX Bank account ; which was in turn sent to my GPay account by her. Part of the process with GPay is that you receive an Email form Google that someone has sent you money, and if it doesn't automatically deposit to the Account on file, ( this can be Debit, or Checking Account ), you can go in and manually request it. In addition to that - Google claims that if the funds are not accessed by the recipient that it would be returned to the Sender. Also, the monies are not even showing as available to claim in my GPay balance. Not only did this process not happen, ( the funds were never returned to the Sender ), but I can not access the funds and even though when I go to my GPay account - I can see that I have been sent the funds- but it has not posted to my Debit Card on file. I have attempted to contact Google XXXX XXXX times beginning on XX/XX/XXXX, after we waited more than 10 business days, as they instructed for the monies to be returned to the Sender, but to no avail. I spoke with a person on XX/XX/XXXX where the Representative ( supposedly ) filed a claim for me for the inability to get my funds. Although the Rep told me I would be able to follow up from the email they were sending me- this was a blatant lie. I have included the copy of the response from them - that shows it is from an email that can not receive replies. I attempted to respond to the email and received a response that the email is not a working email, even though the Representative instructed me to do do so. Per their instructions, I have uninstalled and reinstalled the App multiple times with no change - I still can not access my funds. I have also deleted and re-added the payment information as they also indicated should be done. They seemingly have no Tech, or Customer Support - and the telephone numbers, XXXX XXXX & XXXX XXXX, that are listed, actually does not go anywhere, and you are not able to talk with anyone. The following is a copy of the communication from them ; below that I have included a Screenshot of the payment that was sent by " XXXX '', but STILL, Google has not released the funds to my Debit Card Account on file. It is unacceptable that Google touts themselves as being Technologically up to par, yet is holding my Funds, and none of the failsafe systems are working. I want my money from Google, and I am perfectly happy, deleting, and never using my GPay account with them again once I get my money. They you for your help and support, and please advise if you should need any other information from me. Hi XXXX, Thank you for contacting Google support. This email is regarding the conversation we had today about the issue with accessing your Google pay balance. I brought your issue straight to our specialists. After looking into it, it was noticed that you've 2 payment profiles and wherein you've requested for the closure of other payment profile. To further look into the details, I was able to check with my experts and reopen your other payment profile. Here, could you now please open Google pay app, select the profile picture at the top right and see if you are able to locate the Google pay balance on your account? If yes, you may follow below steps to withdraw funds : Open the Google Pay app. On the top right of the home screen, tap your profile icon. Below your profile, tap. Tap Transfer out. Enter the amount you want to transfer. Tap Next. Choose a payment method. If theres no payment method, learn how to add a payment method. Note : It can take 1-3 business days when you transfer money to your bank account. Debit card transfers are usually instant. There is a fee of 1.5 % or {$.00} ( whichever is higher ), when you transfer out money with a debit card. Tap Transfer out. If still there is any issue, please help me with the screenshots of the error message and the options you see. Awaiting for your reply. If you've any other questions, let us know. Thanks! XXXX The Google Support Team
02/14/2022	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	WA 98058	Web
On XX/XX/2022 I received a XXXX XXXX gift of {$100.00} Google Gift card from my brother for the purchase of XXXX or in-app game extra for games I play. I was reluctant to redeem the card as my personal information has been used to before to create fake Google accounts, then make purchases using other people 's credit cards they confiscated. On XX/XX/2022 my brother asked if I had used the gift card yet. I told him no, and he asked why you know I can not get a refund, so redeem it and use. He already knew I was having problems with identity stuff, but he also did not want his money going to waste. A few days before my discussion with my brother about gift card I went ahead and setup a new Google account with email, but instead of spelling my first name correctly I changed one letter hoping to throw off anyone that also included my birthday yr. Between XXXX XXXX I decided I was going to maybe use the gift card, so I went ahead and redeemed it, with a Google in store balance of {$100.00}. One of the games I started playing one game that had a 30 day trial, then monthly membership. I decided to take advantage by used my debit card. Unfortunately, there was no free trial it went straight to membership, so I was out {$7.00} + tax. My first thought was this is ok, so I played for while ended that game. On XX/XX/XXXX I started back playing a game that I had been playing for last few months on computer. I had brought in- app extras before but not using my phone, so somehow I managed to execute and complete several purchase that depleted my balance. I looked up on Google their policy forms possible refund, so on XX/XX/2022 I submitted to Google payment a request for a refund with my reason as an accidental purchase. On XX/XX/2022 I received an email from Google Payments that my refund for the accidental purchase, and the membership I signed up for using my debit card as I determined it was not what I thought was approved, but they needed more information. This included the a copy or scan of the debit card/credit card & my valid ID. Due to the pandemic many Department of License were closed, so in the interim I was using my valid passport. I sent all of that information over, and within two hours I was receiving the same email about needing more information, so I decided to rearrange the documents and sent it over again. Since it was late into the evening I figured I would get an answer the next day. Around XXXX I received two emails. The first was the same email asking for the documents except for one. The other email was telling me due to suspicious activity, and then document review they did my payment profile was temporarily suspended, and no access to the {$100.00} they returned to my Google wallet. So I spent the better part of XXXX XXXX talking with Google Assistant that could not give me any information except read me the email sent to me. Each time I explained my situation ( name change, identity issues, money still in my wallet, which is mine not theirs ) and they would transfer me to a different team, who were short with me & continued to read me the email word for word then end the chat cause they had other customers to service, which at the time of chat I was the only person they were talking too at the time. Finally after two days of endless dead end chats, one 30 minute phone call where I was on hold for 20 minutes as they looked over the previous chat thread, and emails sasking for the same over and over, followed by email saying the exact same thing but worded different. I decided to get on the phone one last time this to get a refund of my Google wallet balance cause I was not going to let them keep money that is rightfully mine. After about 20 minutes waiting for my phone to ring since it saved my place I got at representative in some part of Google Payment Department and told she would be able to send the request since they suspended my profile to have the {$100.00} return to me, so I need to be watching my email for the next 24-48 hrs for next steps. I told her ok, and I thought ok if your not going to listen or believe anything I'm saying at least I can get money back, and give it back to my brother. As of XX/XX/2022 I have not seen any email yet, but a representative I first chatted with sent me an email to tell me she tried very hard to try and convince them to return the {$100.00}, and they said the decision to keep my {$100.00} was final as are all sales.
02/05/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	SC 29223	Web
( GW stands for Google Wallet ) I am missing {$200.00} from a $ movement transaction w/ GW . I attempted to get this resolved through the XXXX however my complaint was closed down and referred to as " Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied. '' My issue has n't been addressed so I decided to reach out via another source. On XXXX XXXX I requested {$500.00} in the form of XXXX {$200.00} & XXXX {$100.00} separate requests to be sent from my ckg to GW. GW indicated the $ would be available on XXXX XXXX. On XXXX XXXX, my bank stmt indicated {$700.00} in the form of XXXX {$200.00} & XXXX {$100.00} separate requests were sent to GW instead of {$500.00}. I contacted my bank and they refunded my unauthor. {$200.00} from GW. On XXXX XXXX {$500.00} as author. by me was available at GW. On this same day my GW acct was suspended due to suspicious activity. This was resolved the same day via showing my license and documentation with my address on it. However, the following day, {$200.00} out of my {$500.00} with GW was " refunded back '' to my ckg acct. I have an email from GW ( attached ) indicating such. I noticed on this same day that my ckg acct that was linked to GW was no longer attached. I have yet to receive the {$200.00} that GW sent back to my ckg acct. Since XXXX XXXX I have been trying to seek resolution. I have been told that this was a chargeback to my ckg acct therefore the money was refunded by my bank and I have also been told that it was a refund which should arrive to my ckg acct within 10 to 12 business days.When my bank instructed me to verify my ckg acct info with GW, I am told by GW that they are unable to do so and all they could give me was a GW transaction number that holds no use at my bank. I have attempted to explain that the {$200.00} my bank refunded for me is not the same {$200.00} that GW considers a chargeback. I believe GW has confused the transactions and are treating them the same although they were to be treated as XXXX separate transactions. What I believe has happened is that the extra {$200.00} that was taken out of my ckg acct was rerouted by someone who was fraudulently gaining funds from my Google Wallet. If this happened and GW did not receive the additional {$200.00}, because my bank demanded the additional {$200.00} back, GW gave {$200.00} from my authorized funds as a way to resolve the bank demand. When discussing this issue with my bank they indicated that GW was not safe to use due to how easy it is for people to access your GW acct to steal money. My concerns have apparently been escalated to 2 supervisors named XXXX and XXXX as well as " higher operations '' and I have n't received any updates or resolutions since XXXX XXXX through GW 's customer service system. Since the complaint at XXXX, I have shared my bank statement ( attached ) showing the XXXX {$200.00} transactions and XXXX {$100.00} transactions as well as the recovery of XXXX {$200.00} transaction by my bank. GW has also indicated that in their system they showed XXXX {$200.00} transactions on XXXX however their system rejected XXXX {$200.00} payment and it went back to the source, my ckg acct. I explained to them that this was n't the case because if XXXX {$200.00} transaction came back to my ckg, then I would have only had {$300.00} in my GW acct on XXXX. If I would have had {$300.00} in with GW, I would not have been able to make {$280.00} in transactions from XXXX XXXX until XXXX XXXX AND have GW " chargeback '' {$200.00} of the funds. I would have been in the negative, so clearly XXXX {$200.00} and XXXX {$100.00} came through on XXXX and was avail. on XXXX XXXX as authorized. Perhaps the {$200.00} that the GW system rejected rerouted the $ to the wrong acct. Last GW and I left off they wanted me to reopen a case #, follow up on their system so it can be pushed to billing and payments for further investigation. I do n't feel confident to allow them to handle it solely through their customer service system. I have tried that and have n't heard anything since XXXX XXXX.
10/07/2018	Yes	Credit card or prepaid card Gift card	Unexpected or other fees	FL 33436	Web
So what happened was I search on XXXX " XXXX support number '' because all I wanted to do was gain access to permission on my XXXX profile to post advertisements so I could get my music heard by other people through advertising. What ended up happening was XXXX ( and i will attach a Screenshot ) led me in Numbers to what XXXX claimed to be the " XXXX support center ''. The one who I spoke on the phone with claimed to be a representative, he told me in order for me to be accepted and granted access of permission to your admin account from our team ( because XXXX ads involves XXXX to XXXX ads ), we need you to purchase XXXX XXXX cards starting at the small amount of two cards worth {$25.00}. He " checks my identity to see i actually purchased it '' and they said the codes I gave them was in " error ''. That was shortly followed by a " Sir we are truly sorry for the inconvenience of the situation but we need you to purchase ( 4 ) of the XXXX XXXX {$50.00} cards for a total of {$200.00} for validation and security. Now in my mind I'm thinking " this is odd but XXXX TOP RESULT for " XXXX support '' led me here so it must be legit ''. So I started asking questions and they reassured me at the end of the process I will be directed to their billing department and they would return all of my money as soon as the process is over. They reeled me in by saying " In return of our errors we are willing to compensate you with 2 TB of free storage space for your ads '' which I believe rounded out to be about {$1000.00} ( Complimentary of " XXXX '' ) so as you can guess I was at this point, excited about the free space and actually thought it was a blessing. How gullible So again unaware of what was happening I didn't want to lose the money I had already put in so i continued ... Now after being on the phone for hours and hours it was XXXX o'clock and they said that we could continue tomorrow in that I was already through the first two levels and only two away from the billing department and getting my money back. So eager and a little worried on getting my money back in my account to be honest quite frankly at this point just afraid of losing it, we continued the next day. Now the next day has begun and they have me driving around to many different places to get these XXXX cards for different things that I merely thought was verifications. They swindled me into thinking they were going to give me an extra 20 % added on top of the initial page cards I've given them. Which I thought it was XXXX way of saying " sorry '' for the inconvenience. I spoke to a gentleman on the phone about his mother passing because I brought up XXXX XXXX XXXX and asked him how his XXXX XXXX XXXX was and he told me his mother passed away a year ago and I began to comfort him and he took a pause of silence, noticing I was there to console him and really just BE THERE for him I should have taken that as a sign of him realizing " XXXX XXXX we are scamming this kid ''. At least that's what I thought. Long story short they drained me of {$7600.00} and change ... I know what you are thinking what a complete XXXX how did I not know. I keep asking myself that same question. This was my future moving money to pursue my dream in XXXX and I had to start from ground zero at {$64.00} in my bank account. I cried with my entire family. I felt defeated. I was humiliated. I still have all the cards they lead me to purchase, I have the FBI reports I filled out and sent in and documented. I have the complaint referral form for the Internet crime complaint Center. I have the number the scammers called me off of, their emails. But truthfully .... XXXX is the one responsible in my eyes for blatantly advertising a fake XXXX support number that ruined my life. I need to get my life back. I work too hard to have everything stripped away for just wanting to better my life. Please help me and I will do everything in my power to help you. Below i will attach the card numbers they had me send to their fake " XXXX team '' emails..
03/31/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	MO 640XX	Web
My issue is with a Google Pay account of mine. It was suddenly suspended and done without contacting me of said suspension action taken. Further, upon contacting Google Pay support I was told it was due to sudden suspicious activity on the account, but wouldn't and still to this day have not given me any specific reason or reasons when asked why specifcly this suspension action had was taken. This I believe occured in XXXX. I was told to submit verification documentation yo reinstate the account. I did so over and over and over again. Literally well over 25 times I submitted documentation when asked, only to each and every subsequent time be told the account would still remain closed. Finally, I asked for the money to then be transfered via a secure transfer form on XX/XX/2020. I was told on XX/XX/2020 the amount of my remaining Google pay balance had been transferred and wouldn't be longer then 10 days maximum in which they would post to my requested banking account. Well upon checking with my bank I was told they had received no such deposit ( rejected/pending/posted or otherwise ). They stated they received no transaction from Google or anyone in the amount of {$34.00}. I proceeded to make Google aware of this, only to continually be told it had indeed been sent. It was my bank that was wrong and my bank withholding or delaying the funds. I proceeded to explain to them the contrary. Only to be told by each and every individual, including shift supervisors I was indeed mistaken and to allow a few more days. Mond you it only took a verification deposit 4 hours to post to my account. Not 18 days! Further, I constantly asked for transaction details for the transfer inquestion they'd allegedly made on XX/XX/2020. Only to be told ludicrous reasons as to why they were unable to do so. I still haven't received suposed transacting details. Finally on XX/XX/2020 the money shows up again, but not in my bank account, but rather back into my Google pay account as a Goohle pay balance in the amount of {$34.00}. So now, after almost 3 weeks my money gets put back into an unusable account for transacting my {$34.00}. Again, I receive alerts saying to please verify your account by submitting the following documents for reinstatement. Well again, I proceed to submit daily these documents, to then within minutes to hours receive the same notification as before. After review of your documentation your account will remain suspended, etc, etc. Long short of this is I have spent hundreds of hours now attempting to get back my {$34.00} that should have never been taken, seized, frozen, or otherwise from the onset. As this decision was without merit and I believe done rather out of retaliation for my subsequent poor reviews of Google products, apps and my strong opinion of what I consider to be an otherwise incompetent company regarding their handling of this. As well as many previous launched feedback and comments regarding a strong disliking of Googles attempts to mandate their products onto XXXX mobile phone manufacturers without the ability of the consumer to delete or uninstall Google applications. This has now been ongoing for approximately 3 months and have still not received my money via a transfer reimbursement to my account or been granted reinstatement of my Google pay account to use these funds. I have submitted over 50 different verifying documents and even had my bank verify my identity and address Google that I am the card/account holder of the card/account in question. I would greatly appreciate help with this as this is resiculous and because they feel their terms of service agreement makes then sovereignly immune to any subsequent legal actions, that they can do whatever they want without any repercussions of they're actions or lack there of. This has brought me much stress undue, and unjust hardships. They just don't care! Hopefully you might help in me in the aforementioned issue. Id appreciate it and I thank you kindly.
09/07/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 32701	Web
On XX/XX/XXXX or XX/XX/XXXX I opened a google pay account for the first time in my entire life. When I logged in, my payment profile didn't have my information and it had debit cards from previous transactions i've mad using google ( to order panera online for pick-up etc. ) I had NEVER actually used Google Pay or the APP, just as a form of payment if needed for food or something so I never had to set up a profile or anything. A friend of mine " XXXX '' sent me money on Google Pay once on XX/XX/XXXX. She also sent me money on XX/XX/XXXX. I cashed out the first amount that she sent me with no issue. When I woke up on XX/XX/XXXX, I went to deposit the rest of the balance into my bank account and was advised VIA the Google Pay app that I needed to verify some information on my payment profile. They stated I needed to verify my ID and a form of payment. I assumed they were asking me to verify my ID and the card I had on file. So i uploaded my ID and the card I currently had on file. They came back and stated it wasn't valid. I logged back into my Google Pay account and on the first page they were asking for me to update my personal info ( Address, Full legal name, DOB and SSN ) so I did, then a pop showed that I was in the clear. I saw there was still an alert on my account so I clicked it and it showed I STILL needed to payment information. I went back to re-upload and realized they were asking me to verify another card. XXXX that isn't even on file and that i no longer possess. I honestly don't even remember the last four or what card it was. I asked Google Pay customer service " why are they asking me to verify a card that i haven't used and don't even have? '' I also asked " why wouldn't you ask me to verify the only card i currently have on file and the one i just deposited money into from my google pay balance? '' The customer service agent that I spoke with stated that " it doesn't matter if the payment type is no longer on my profile, they may ask to verify any card previously used if there is suspicious activity '' ( which it wasn't. i added my debit card and deposited money, the google account is clearly under my full legal name and etc. the same information they requested me to verify in the google pay app. ) So I then ask an agent to go over my purchase history to show when I used that card. I had already went through my payment history from XXXX to now and had a total of 7 purchases MAYBE, and none of them were completed with the card they are requesting me to verify. The agent also stated that there are no purchases made with that card. I spoke with OVER 15 agents with Google Pay and not a single one could give me an answer for ANYTHING. They kept telling me a manager would call me back and the people who would contact me could barely even help me also, they would then tell me they'll send me an email. Im for equal opportunity and so on, but I needed to speak with someone who UNDERSTOOD what I was saying... NONE of the agents understood what I was saying or asking which us why I spoke with over 15. I had to constantly repeat myself and they were giving me answers that had absolutely nothing to do with what I was asking or trying to clarify, I kept getting pushed around in circles. And NO resolution. First they told me I can REQUEST a refund for MY remaining balance. First of all I shouldn't have to REQUEST ANYTHING if it's mine. A refund should be GIVEN and AWARDED to me because it's MINE. SECOND of all, i then received an email stating because I could not verify the information they would be turning over the funds to the proper state authorities. I reached out to Google Pay again, and asked them how do i retrieve my money and once AGAIN no one has an answer. Google Pay is stealing my money and i am willing to start a lawsuit against them for stealing my money and false advertisement with their support, amongst a bunch of other faulty in how they handled this situation per LAW.
03/31/2017	Yes	Prepaid card Government benefit payment card	Unauthorized transactions/trans. issues	CA 93637	Web
I have filed XXXX complaints with CFPB and have new information that I would like addressed. I want to know when my Google Wallet Account was created. Google Wallet Reps, Google Support Reps, Google Play reps, account experts, account specialist, and the Google legal Dept have ignore and have assisted XXXX in Consumer Fraud. I did not create my Google Wallet. It was created for me as I have been told and stated in complaints. The charges for Google Wallet started XX/XX/XXXX. Google did not announce to the public that there even was a Google wallet until XX/XX/XXXX. The very first charges was to Google Wallet not Google Play from XXXX. There were XXXX seperate charges seconds apart to my XXXX bill. How did XXXX get my Google Wallet Account information to bill that first charge. In XX/XX/XXXX I recd a email from Google stating I had potential FTC refunds because I was told by Google they could not return carrier billing I had to go to the carrier which was XXXX. I knew there were outstanding refunds. I called Google and stated that the charges were not made by a minor but I wanted my money back and wanted to make sure I would not be in trouble for requesting the carrier billing. The email directed me to the Google Play site and I saw many refunds that were not processed. There was never any transaction number tied to these charges but I notice in Google play that the first charges were not listed. I went to Google and asked how do I request the charges that arnt in Play store. I was told in write there were numerous customers experiencing the issue and it should be fixed after the holidays. In XX/XX/XXXX I had a Google Payments Account created ( not by me ) and was told by Google Payments Rep that I could personally see my charges in Google Payments and instructed me how to access. When I did the only way I could access my charges was to agree to Google Payments terms and conditions. When I did all charges were deleted from the Wallet Account and put on the Google payments account with the XXXX that was originally taken from the account now showing that it was XXXX. Google denied altering records.Per Google Wallet Rep XXXX in email in XX/XX/XXXX state that invoice were processed in XX/XX/XXXX and sent to the bank in XX/XX/XXXX. The charges are completely different. I would like Google to explain why they have conceal Financial Fraud.I was told by my attorney that XXXX wanted to settle then the case was dismissed for not reporting the charges within the first year. As I was made aware of the charges to the account XX/XX/XXXX, I found out well over a year of the first charge. If Google would of protected my account none of the events would of happen.Within two weeks of getting the XXXX services there were charges to wallet. Google is aware of that yet when the flagged the account for fraud they decided they knew better than the account holder and cleared the flags that was one day before they notified the public about wallet. It is googles platform they are fully aware of what system it was billed from and what happen with the account but to cover up the fact that there was fraud and my identity was stolen they made money, refunded towards a judgement for the same charges made by a minor and in every response gave information that has nothing to do with me. I want Google to explain exactly what was done and why instead of explaining and helping me they have repeatedly lied and tried to confuse the situation so I would drop it. If this is how Google is allowed to do business how many others are there? Google has stated to me there were other customers experiencing problems, were those charges also deleted as mine were? I want to know what was ran through my unemployment account without authorization or knowledge of the account holder so that Google could refund towards their judgement for the same thing?
06/17/2022	Yes	Credit card or prepaid card Gift card	Unexpected or other fees	KY 402XX	Web
At XXXXXXXX XXXX on Thursday, XX/XX/2022, I received a text message that said, " Hi XXXX, I'm in a meeting and limited to calls, I need you to get a task done momentarily, confirm you receive my text. Thanks XXXX -- -- -- -- -- --. '' This is the name of one of my boss 's, one that I don't interact with very frequently. He was using a different phone number from the one I have for XXXX, but I thought XXXX might just have a second business phone that he'd never contacted me at before. I replied, " Yessir. '' He replied, " Okay, I want you to locate any store close by, I need you to get me some google card. I need those cards for a presentation in a few. Then you can forward in for reimbursement soon after. How soon can you get this done? '' I asked, " By Google card what exactly is that? I can go to a store ASAP. '' He replied, " Google cards are gift cards, I believe XXXX will have them, can you locate any XXXX? '' I said, " Closest XXXX is 16 minutes from my house. I can go to a XXXX or somewhere else that might be quicker. '' He replied, " Okay, keep me posted once you get to XXXX and send me images of cards available at the store. '' I headed for the XXXX. On my way I received a follow up text from him, " Received? '' I texted back, " Yes. On my way, 8 minutes from store. '' He replied, " Sounds good. '' I found the Google Play gift cards, took a picture of the largest priced card ( {$100.00} ) and sent the picture to him. I also said, " They have {$50.00}, {$45.00}, {$25.00}, and {$10.00} cards for this also. '' He replied, " Okay, I want you to purchase 6 of the cards with {$100.00} value on each. '' I said, " Ok. '' Once I had bought the cards ( my receipt says they were purchased at XXXX XXXX XXXX I texted, " Purchased. '' He said, " Once the cards are purchased, you are to scratch off the silver panel at the back of each card and send me images revealing the activation codes with the receipt. Also hold on a little at the store while I confirm if the cards are properly activated. '' I said, " Ok. '' I scratched off the back of the cards and sent pictures of the codes for all six, along with a picture of my receipt. He said, " I received 5 of the cards. '' I replied, " Which one did you not get? Here 's first 4 digits for each one : XXXX XXXX XXXX XXXX XXXX XXXX '' He said, " XXXX. '' I resent the picture of that particular card. He said, " I received all the images of the card codes, kindly hold on a little at the store while I confirm if the cards are activated, I will keep you posted. '' I said, " Ok. '' He responded, " I just confirm all cards, all cards are good and activated. I will be needing more cards, can you get me more cards? '' I said, " Yes. How many? '' He said, " Okay, I need you to get me 6 more cards in increment of {$100.00} value on each. '' This text was sent at XXXXXXXX XXXX When he asked me to double what I'd spent, the reservations I had finally mounted to where I called another coworker of mine to see if in fact this was a second phone number for XXXX. Enough of his messages had seemed in character ( i.e. short, brief, to the point ) that it had seemed, from my limited interaction with XXXX, that it had to be him and I didn't need to question why he needed the cards. But asking me to double the amount was really sketchy. My coworker confirmed this was a scam. I received two more texts from this number. " Recieved? '' Came at XXXX PM. He followed up, " XXXX, '' at XXXX XXXX. I did not respond and have not received any further contact. I still have my receipt from XXXX, all texts, and the Google cards. My credit card company said it could not dispute the charges with XXXX and XXXX said that they can not refund a gift card that has already been purchased. I have reported this to the FTC, Google Play, and my company.
05/13/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	CA 93637	Web
I am writing this complaint in regards to the way my account has been handled. I have been continually lied to and intentionally misled about the fact that I was fraudulently billed over a period of SEVERAL months. XX/XX/XXXX, I acquired a replacement cellphone from XXXX. I had previously purchased a XXXX application called XXXX XXXX with my first XXXX cell and was unsure how to reinstall it on the replacement phone. I tried to contact the listed merchant with no response so I decided to contact Google. As I was searching for I tried to contact the listed merchant with no response so I decided to contact Google. As I was searching for the customer service number, I accessed my Gmail account. ( This Gmail account was created prior to XX/XX/XXXX ) As I scrolled through, looking for Google 's number, I came across an email I had never seen before that said 'Account Activity/Dashboard '. Upon opening the message, I was taken to a page that showed ALL activity for ALL my Google accounts. Listed at the bottom of the page was my debit card from California Employment Development Department/XXXX XXXX, the last few digits of the debit card number, along with the word 'Transactions '. Underneath 'Transactions ' was XXXX ' in bold numbers. I clicked on 'Transactions ' and was dumbfounded when numerous pages of dates and dollar amounts came up on my computer screen. I would try to click on an individual transaction but it would just take me back to the very beginning. Scrolling through page after page, I saw charges for XXXX, XXXX Debit and a credit card from various merchants. Each separate transaction listed whichever merchant supposedly ran the charge through. Since I have found the transactions the dashboard has changed at first it stated there was XXXX transactions then XXXX and now it states XXXX but i have over XXXX to the bank alone! I did n't understand how so many charges could go through my account with what little money was deposited from my regular unemployment benefits. I knew I was suppose to receive back pay from California EDD but to my knowledge and through my investigation, I had never received any of it. When I would call the automated teller, my balance was precise with my calculations, charges and deposits of my regular benefits. Never any mention of extra deposits. Once the estimated arrival date of the back pay passed by many weeks, I called EDD inquiring. EDD told me they had deposited the funds and informed me to contact the bank. Upon calling the bank, I would always hear " we can not see that information, you need to contact EDD. '' That back and forth, went on for months.What I did n't know, was that during those months I was waiting on my back pay, Google was allowed to bill my EDD/XXXX XXXX card alone over XXXX times. I saw about XXXX transactions canceled, some with lines drawn through them. XXXX were canceled for HIGH RISK. Those XXXX were canceled the day before Google Wallet announced to the public that they were taking over billing for Google Playstore. I contacted Google and informed them that there was a problem and that I never authorized them to charge my accounts. I wanted to know what happened, how much was taken and what exactly I needed to do. Repeatedly, I was told, " are you sure a friend or family member did n't do this on your behalf? '' I was told to file a police report, which I did. I have numerous emails before, during and after the refunds of some of the transactions. I asked them, " where do you show that I authorized any of these transactions? '' I was told there is no such thing as authorization or verification. I asked if they verified my account after it was flagged 12 times. I was told " NO '', in writing. I asked if anyone got authorization from the account holder for even 1 of the transactions?
10/23/2015	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	OR XXXXX	Web
On the morning of XXXX XXXX, 2015, I woke up to several messages on my phone indicating that money had been transferred using my Google Wallet account. Assuming that my account had been hacked, I logged into my account from my computer, changed my password and began investigating. I found that XXXX {$300.00} transfers had been made to email addresses I was unfamiliar with. There were also a number of failed transfers for {$200.00} and {$300.00}. I am unaware of the reason some transactions went through at this time and others did not. In addition, {$500.00} had been loaded onto my Google Wallet account from my checking account ( with a {$14.00} transaction fee attached ), but was still there. Presumably, I logged in and changed the password before the hackers had the opportunity to do what they had intended with this money. At this point, I called Google 's customer support number to try to resolve the issue. The customer service agent I spoke with advised me that they would need to contact their resolutions department so that they could evaluate the charges. After waiting on hold, she came back and informed me that because the charges originated from my email address, they did not consider it to be an instance of hijacking, and as a result would not reverse any of the transactions. At this point, I pointed out that their own security page showed someone logging in from roughly XXXX XXXX miles from my location at the time the transactions took place, and that this seemed to be the very definition of hijacking. I was asked to hold again while she contacted the resolutions team to bring this to their attention. After another wait on hold I was told that their decision held, and that Google would not reverse any of the charges. At this point, the customer service agent gave me what, in hindsight, has been some of the worst advice I have ever received. She advised that since Google could not take care of the charges, that I should at least transfer the {$500.00} remaining in my Google Wallet account back to my checking account. I would be out the transaction fee, but at least I would have recovered the {$500.00}. I followed her advice and transferred the money. After speaking with one of the personal bankers at my bank, XXXX XXXX XXXX XXXX, I filed a Card Transaction Dispute for the XXXX {$300.00} transfers. Since I had already transferred the {$500.00} I did not dispute this charge. I remained out the {$14.00} for the transaction fee, but decided I could handle that if the rest of the money were returned. I also filed a complaint with the California XXXX in the hopes that this would elicit a response from Google. In response to one, or both of these, Google reversed the XXXX {$300.00} charges. In addition, they did something with the {$500.00} charge, although it was not processed as a chargeback. On my Google Wallet Summary, where the other charges show up as " Returned, '' this charge shows up as " Failed. '' It cancelled the transaction in Google Wallet, but did not transfer me any money, presumably because I had already transferred the money back to my account. The end result is that while they did not give me {$500.00}, my Google Wallet account shows up as - {$500.00}. In my latest ( and last ) round of trying to deal directly with Google 's customer support, I was told that Google had initiated a chargeback with a reference number that I can provide, and that I could verify that the chargeback had gone through by contacting the card issuing bank. I have done so, and neither they, nor I, can find a chargeback in the amount of {$510.00} going onto my account. The closest we can find is the initial {$500.00} transfer that I have described above.
11/28/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 92630	Web
On or about XX/XX/2022, I made a request for emergency funds from my GooglePay account ( XXXX ) to my mothers GooglePay account ( XXXX ) for the amount of {$180.00} to assist me in obtaining care for my sick pet cat. My mother agreed to send these funds and they showed as received into my account a short time later that day. When I attempted to withdraw these funds, first to my XXXX XXXX debit card which failed, next to a virtual XXXX XXXX debit card provided by my banks chat support team which also failed, and then to several other debit or prepaid cards which all failed as well, I contacted GooglePay chat and phone support with no success or explanation about the cause of my issue withdrawing the {$180.00} of funds. Shortly after these chat and phone support conversations, I began receiving emails from Googlepay requesting that I now submit photos of each of the cards I had attempted to use to withdraw funds ( even if they failed ) and to upload my California drivers license, which I did, except that my virtual bank card was never a physical card and could not be captured via photograph, and also since my bank cards format has my name printed on one side and the card number on the reverse and Googlepay only allowing one photo per card, I was unable to submit all of the requested photos, but left detailed information explaining the reasons why I could not fully comply with the request. Each time I submitted the photos requested by GooglePay, a clearly automated response email would be sent to me stating that I did not comply by sending the proper photographic documentation, and to try again. This continued on for hours, well into the night and early morning hours of XX/XX/2022 and still could not withdraw funds. On XX/XX/XXXX, after countless chats and calls with GooglePay support, I received a final email stating that the specialist/expert team at GooglePay had reviewed my case and decided that my account should be permanently closed with no opportunity to withdraw the funds or refund my mothers account, and that they would be sending my funds to the appropriate government authority for where I live, which is the California XXXX XXXXXXXX XXXX XXXX. I waited 6 months for these funds to be transferred to the XXXX XXXX, but they had no record of funds coming in related to my googlepay account, and GooglePay chat support did not seem to understand that my account had been permanently closed over 6 months ago and that those funds continued to sit in this account despite the email from GooglePay stating they would send funds to appropriate governmental agency. I have received no new information or update about this money despite several more hours of chat and phone support conversations, and there is no good way of contacting someone at XXXX who can speak my language, are competent enough to understand my issue, or that have the authority to do anything other than apologize and tell me to await further instructions from the specialist team. This almost exact same situation has occurred with my girlfriends GooglePay account, to which my mother also sent {$180.00} to on the same day, XX/XX/2022 when i appeared to have trouble withdrawing those funds from my account. Her account was also permanently closed and GooglePay supposed to send to California XXXX XXXX XXXX, yet those funds continue to sit in a permanently closed GooglePay account instead, and my mother is out {$360.00}. Please help me! My cat has long since died because i could not access the funds my mother so desperately wanted me and my girlfriend to have to get my cat emergency treatment, and have added insult to injury by continuing to hold these funds 6 months later.
07/13/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	FL 32779	Web
In XXXX or so XXXX marketed a free version of " Apps For Your Domain '' at anyone who wanted vanity/personalized email accounts other than XXXX account. However, they phased those out and now focus only on business XXXX XXXX XXXXXXXX then XXXX ). They've left in the free legacy accounts, but they converted them to business accounts even though ours has nothing to do with business. We've been trying for months with numerous agencies to find someone at XXXX who will help us convert the old " Apps For Your Domain '' account to personal accounts and preserve purchases and settings in the app. XXXX refuses to acknowledge us unless we pay to upgrade to an XXXX account at our cost, which shouldn't be necessary to just get out domain/accounts converted back to a personal account again ( which a company with the know how of XXXX should be able to do easily ). The best we can find on their forums is that we just download a raw dump of all our XXXX data ( XXXX XXXXXXXX ) and lose all purchases and anything else we've done. To bad so sad. Neither the FTC nor the FCC has been able to help. Hopefully the CFPB can since now Google is making changes to their consumer financial product. Now we come to the new issue. XXXX is getting converting their Google Pay digital wallet and tap-to-pay service to a new Google Pay service. However, they will not let business/XXXX users ( which apparently we are ) use the new service, so we are going to lose our digital wallet and tap-to-pay services that we have quite a bit of financial information in. I attempted to contact XXXX to ask about the new Google Pay, and all I got was that it won't work with XXXX accounts and that I need to create a new, separate XXXX account for it to work. But they did not even acknowledge my question about converting my " business '' account to a personal account or why they are otherwise kicking so many users out of their financial service without a viable alternative. XXXX has twice closed the CFPB complaint while still continuing to do nothing, which seems to be in violation of XXXX XXXX since they are making false statements to the CFPB. The first time ( XXXX ) they closed it saying they were waiting for information from me when in fact the only correspondence I received was that the company was still working on the issue, there was never a request for information ( see attached ). They also told CFPB on that I have a personal email address and it's not a problem, but which is also not true. I can not use their Google Pay service ( or any other service like Google One ) because it is " not available for workspace accounts '' so the issue is not as they stated when they erroneously closed the previous complaint and they gave inaccurate information to CFPB to close it. I opened another identical complaint since they closed the initial one in error XXXX XXXX ). I was contacted by Google Pay Support who said they are waiting on a " specialist '' from the XXXX division since they can't do anything. However, they still closed the CFPB complaint while not addressing nor resolving the issue. The best they told me to do is to fill out a support ticket for the " XXXX '' team, which I can't do because I don't have a paid business account so they won't respond. So now I am having to open a THIRD identical complaint against XXXX since they keep erroneously closing everything and indicating to the CFPB that the situation is resolved, when it is clearly open and they don't know what to do other than just close the complaint to they don't get fined and make me start the clock over again for another 90 days.
12/22/2020	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	AZ 863XX	Web
I received an XXXX/email that said it was from my boss ( had her name and wasn't reported as SPAM ) with her signature. The email sounded like my boss. My " boss '' asked if I was busy and if I could help her out by running to pick up some gift cards she needed for a client but couldn't get herself because she was trapped in a conference call, and if I could she'd reimburse me ASAP- I understand this sounds like an obvious scam, but in the events industry working for clients/events of all types, plus her technical computer shortcomings I regularly have to help her out with ... .none of this seemed like a red flag, espeically since the email seemed to be sent by her and she wrote in a way she typically does asking me to do something she has asked me to do before. My boss often asks me to run and pick up random things last minute - gift cards being one of them. I tried to just buy the gift cards online but ran into all these fraud issues for buying gift cards - Again, I know that should've been a red flag, but at the time it actually further reiterated to me why my boss asked me to go get some real cards because she is so computer illiterate I thought, " If I'm having problems buying cards online too no wonder why she gave up and asked me to run to the store while trapped in a conference call. '' I texted my boss if she needed any other cards or anything else while I was at the store but the message wasn't immediately delivered/seen - again, further reiterating to me she was stuck in a meeting unable to get to her phone. I purchased the gift cards. I had managed to purchase three gifts cards totalling {$100.00} each online at XXXX before that site, and all other gift card malls, blocked any further transactions ( again, this just reiterated to me why she needed me to go in person to get cards -because she must've also had this much trouble herself buying them and couldn't escape the meeting she was in to get the cards needed in time ). I went to XXXX ( local grocery store in XXXX, Arizona ) two times to purchase Google Play gift cards, ( first transaction = {$300.00}, second transaction = {$900.00} ). The total amount for all purchases, online and in store, was {$1200.00}. When I got home she ( aka the scammer posing as my boss ) instructed me to just send the redemption and activation codes. I did. Like I have in the past for various purchases for my boss. I was preparing my reimbursement invoice when I received another email asking for more gift cards because something come up. Again, she was writing like we she usually does with me. I was feeling kinda weird about it and brought it up to my husband, he told me to try calling or texting my boss again. It didn't go through at first. I messaged again saying I needed to talk to her asap and then tried to called her. She called back four minutes later and had no idea what I was talking about. I immediately tried all the card redemption numbers and they said they were all claimed. I immediately contacted my bank ( XXXX ) and Google Support - 2X. I filed a complaint with FTC. I filed a complaint with IC3. Google tells me my bank should refund me. My bank says Google has to refund me. Online searches tell me I am unlikely to get anything back - which these XXXX dollar businesses know this happens, see how far the fraudsters go to be believable ( Google did flag it as spam, actually marked the message as " important '' ). I am not a millionaire. I am just trying to get by in this crazy year, but now I'm out {$1200.00} for a scam I'd like to see how many other people would catch if they were in my position.
11/21/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	AR 71730	Web
I call XXXX XXXX and told them I was with this mobile app on my cell phone device call current and when my XXXX funds came ailiavable on the XXXX of the month I put my debit card in the ATM and it act like it was gone give me my money but some how it got transferred to and account I have no idea where it went so I switched my card info to XXXX XXXX and the agent I was speaking to at their number start with XXXX I told them my money got taken on XXXX XXXX they dispute it but they wanted me to send them a copy of my Driver license to there email which is XXXX I sent them like 8 email with my driver license and they claim they haven't received it so I fax it and they still claim they not getting it so I call back and the other agent just laughed in my ear and said there nothing they can do but they have another XXXX XXXX card which is the old version of the card holder they have all my information but this new XXXX XXXX server don't have anything about when I applied for service or how many cards I had or nothing like the old XXXX XXXX card holder got the new direct all they have is just my personal information and what ever else I give them now it's going on 3 months I been without pay from social security office sending current and the new XXXX XXXX card my money.Then on top my baby moma XXXX XXXX XXXX of XXXX XXXX XXXX XXXX. XXXX XXXX, XXXX XXXX,XXXX stole my identity and opened up a XXXX account in my name she had a XXXX XXXX XXXX and XXXX XXXX and some WiFi go to her apartment and a laptop some XXXX and a XXXX watch when I call XXXX support and discuss that with them they swear I was lieing about she opened account in my name and got to asking me questions like what type of card was used to purchase these items and where was the items sent to or what city did you pick them up I couldn't give them that cause I didn't know but I send alot of paperwork inside XXXX XXXX apartment with XXXX copyright XXXX framework XXXX trademark XX/XX/XXXX transferred and I also seen the black WiFi connection was showing on my account with XXXX so I believe without a showda of doubt XXXX have something to do with her scammer and fuss my money and account including opened up 8 checking account in my name with XXXX XXXX XXXX and getting people 's trust de funds deposit into my account they also create XX/XX/XXXX with the police department of XXXX XXXX,XXXX and XXXX XXXX sheriff office toget me arrested and get me XX/XX/XXXX so they can continue on using people 's identity and get money now I have 2 XX/XX/XXXXin XXXX XXXXXXXXXXXX and 1 XX/XX/XXXX in XXXX XXXX XXXXXXXX due to XXXX trying save XXXX XXXX hacking information and all her illegal picture in XXXX XXXX and XXXX web.now I hiding hopefully some justice be served and they can get theXX/XX/XXXXdismissed because it's have todo with me finding out her and XXXX been scammer and framework copyright our data screenshot our messages from our cell phone device from their XXXX device locked us out our own cell phone and going in our phone from there divice to mind and deleted everything I save and screenshot to my phone also they have my every location tracked and all my conversation wire tap her cell phone number is XXXX by the way.XXXX they can tap into the government database and the fbi database and police database they can make a XX/XX/XXXX send a XX/XX/XXXX XXXX a XX/XX/XXXX copyright a XX/XX/XXXX and other I they open up loans in my name banks loans in my name and also have outstanding XX/XX/XXXX on me
04/01/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	PA XXXXX	Web
Google has suspended my payment account for alleged suspicious activity, and even though I have complied with their terms and sent every possible document to prove the regularity of my payment methods, they keep responding with automated messages that say my uploads can't be verified. I have filed more than 8 tickets trying to solve this issue. I reached out at to their XXXX asking for help. I even sent an email to a couple of executives, but got no answer. Here is a copy containing the full extent of said email : Dear Ms./Mr. Google executives, I'm writing this email hoping that my case is brought to your attention. I've been a Google customer for as long I can remember and I've always had amazing experiences with your products and also with customer service. Unfortunately that changed drastically over the last 24 hours. It all started when my Google Pay account was suspended due to suspicious activity. I'm afraid what triggered this safety measure was a sudden change in my purchase volume pattern. I actually was glad that this happened because it shows how Google is concerned for my account 's safety and is always alert for any attempt of fraud that might be happening. However, the whole situation started to develop in what now I can describe as the most frustrating experience I had in my entire life from a customer point of view. After being prompted by the system to send documents as a way of proving my identity and therefore lift the suspension of my payment account, I got repeatedly automatic messages stating that my uploads were no good, and I quote : " We cant verify your payment information with the documents you have submitted for the following reason ( s ) : The payment instrument image youve submitted can not be verified '' I caught myself in some kind of XXXX loophole, where my account got suspended and I couldn't get it back to work. I couldn't prove that I was ME! : ) Everytime I sent the documents XXXX picture of my credit card and my passport ), they were promptly rejected with an automatic message. And the worst part was, no one from the risk management team reached out to me to explain what they specifically needed. To my even bigger surprise and disappointment, after a quick research, I've learned that this has happened to other users as well and has actually been a somewhat common issue, for years now. I am 100 % positive that this kind of treatment with a long time customer does not reflect Google 's mission, vision or values. And that has actually been proven to me over and over again when I was in contact with the support staff, through chat. Those girls/guys, along my 5+ tickets, were nothing but caretaking, solicitous and supporting to me, and I'm sure that this is the Google standard, no less. I got so frustrated to the point of thinking about migrating my whole " digital life '' to the XXXX ecosystem. That never happened in my entire life! And let me tell you a secret : I XXXX XXXX. I'm so sorry for this long email. I'm sure that far more important things concerning the company are brought to you on a daily basis, but I truly hope this whole problem gets your attention. I would really like to have my payment account reactivated. And if possible, the modus operandi of the risk management area be revised, for I believe, in my humble opinion, this is not good for Google image at all. Thank you so much for taking the time to read this. Best regards, XXXX XXXX XXXX
05/20/2021	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	XXXXX	Web
Google pay customer care number XXXX any problem paytm refund Include dates, amounts, and actions that were taken by you or the company. Do not include personal information, such as your name, account number, address, Social Security number, etc. We may ask for some of this information later, to help the company identify you and your account. Google pay customer care number XXXX any problem paytm refund Include dates, amounts, and actions that were taken by you or the company. Do not include personal information, such as your name, account number, address, Social Security number, etc. We may ask for some of this information later, to help the company identify you and your account. Google pay customer care number XXXX any problem paytm refund Include dates, amounts, and actions that were taken by you or the company. Do not include personal information, such as your name, account number, address, Social Security number, etc. We may ask for some of this information later, to help the company identify you and your account. Google pay customer care number XXXX any problem paytm refund Include dates, amounts, and actions that were taken by you or the company. Do not include personal information, such as your name, account number, address, Social Security number, etc. We may ask for some of this information later, to help the company identify you and your account. Google pay customer care number XXXX any problem paytm refund Include dates, amounts, and actions that were taken by you or the company. Do not include personal information, such as your name, account number, address, Social Security number, etc. We may ask for some of this information later, to help the company identify you and your account. Google pay customer care number XXXX any problem paytm refund Include dates, amounts, and actions that were taken by you or the company. Do not include personal information, such as your name, account number, address, Social Security number, etc. We may ask for some of this information later, to help the company identify you and your account. Google pay customer care number XXXX any problem paytm refund Include dates, amounts, and actions that were taken by you or the company. Do not include personal information, such as your name, account number, address, Social Security number, etc. We may ask for some of this information later, to help the company identify you and your account. Google pay customer care number XXXX any problem paytm refund Include dates, amounts, and actions that were taken by you or the company. Do not include personal information, such as your name, account number, address, Social Security number, etc. We may ask for some of this information later, to help the company identify you and your account. Google pay customer care number XXXX any problem paytm refund Include dates, amounts, and actions that were taken by you or the company. Do not include personal information, such as your name, account number, address, Social Security number, etc. We may ask for some of this information later, to help the company identify you and your account. Google pay customer care number XXXX any problem paytm refund Include dates, amounts, and actions that were taken by you or the company. Do not include personal information, such as your name, account number, address, Social Security number, etc. We may ask for some of this information later, to help the company identify you and your account.
06/14/2023	No	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	CA 91780	Web
On Friday, XX/XX/XXXX, I purchased a {$200.00} Google XXXX gift card on XXXX. I successfully redeemed the balance to my Google XXXX account. Upon attempting to make purchases in multiple games ( I included a screenshot from two games as examples ), I received an error message telling me that the transaction could not be completed and to fill out a form ( screenshots included ). I have filled out the same form at least three times since last Friday. Every time, the following day, I am told that I can not be assisted because their are account inconsistencies that can not be disclosed to me. My money is not returned to me. Every message tells me that my gift card can not be redeemed, which makes no sense, as it is already redeemed on my Google account. The account balance is unusable. Given the prior CFPB complaint of XXXX, I know that the issue is that their verification department refuses to verify the balance in question. My experience with the prior case, which took about 8 weeks to resolve, tells me it is not an account or security, or software engineering and infrastructure problem. The verification department refuses to verify my balance. I understand that there are more scams and fraudulent activities than ever before and that Google is trying to stop all of these bad actors. However, honest, paying customers who just want to game are being caught up as false positives in their overzealous security and verification process. I believe this is the fourth time I have encountered this issue since I first ran into it last XXXX. The next two times this happened, the problem was resolved in house through Google verification process and form, despite the form only referencing physical gift cards. My gift card was a digital, online purchase. Case numbers and dates : I have been running into this issue since last XXXX. This is the fourth time. Below are the prior case numbers : XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX, ( XX/XX/XXXX ) XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), and XXXX ( XX/XX/XXXX ) Yesterday, Tuesday, XX/XX/XXXX, I was told that there were account inconsistencies that prevented any resolution. I asked for further information on how to resolve the inconsistencies, but was told that due to Google 's commitment to privacy, they could not answer me. This makes no sense, as I am the customer who is inquiring. Google serves as a financial intermediary and payments processor between customer and game software company. Their refusal to honor their own gift cards is both obstruction of business and outright theft. They have refused to provide any means of accessing, transferring, or refunding my currently unusable {$200.00} Google XXXX gift card balance. My research into this issue on social media indicates that other customers/ gamers have run afoul of Google 's overzealous security verification. Because of this issue, I have already missed out on in game purchases and bundles that had time limited value bundles or character skins as I have not been able to use the funds that I planned to use. My weekend was ruined.
02/22/2017	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	FL 33467	Web
On XXXX/XXXX/16 at XXXX a random person sent me a payment of {$140.00} on Google Wallet. I had no idea who this person was or what the payment was for, so within half an hour at exactly XXXX I refunded the transaction on the same day XXXX/XXXX/16 for the same exact amount to the same email it came from. Since Google Wallet does not have an option to directly refund a transaction, I had to send a separate transaction as the refund. In this second transaction that acted as the refund I specifically put in the memo of the transaction " Refund for transaction XXXX ''. The X 's represent the exact original transaction ID for {$140.00} that was sent to me. Fast forward over two months later, on XXXX/XXXX/16 the person who sent me the original transaction for {$140.00} puts a reversal on the payment even though they were already refunded it by me the same day they sent it, Google Wallet lets them reverse the original payment and they take {$140.00} from my account leaving me at a $ -XXXX wallet balance and unable to use Google Wallet even though I had already paid this person back. The first day this happened and multiple times since I have contacted the person via the email the original payment was sent to me from to ask what the deal was and little to my surprise I have head nothing back because they clearly blatantly stole from me and knew what they were doing 100 %, i 'm sure they were in shock Google Wallet made it so easy for this person to steal from me. On the same day the reversal also happened ( XXXX/XXXX/16 ) I filed two dispute forms with Google Wallet putting in all of this exact evidence I am mentioning now and that is where the real nightmare started. There support has been absolutely terrible to me! I only got a response on XXXX of the forms I submitted as of now, and the only advice they have given to me is to try to contact the person even though I made it clear to them multiple I already did and they are not responding, they still refuse to do anything and are making me pay this $ -XXXX balance at this point even though I have clear proof that this transaction that was reversed on me was already refunded 29 minutes after it was originally sent! Specifically the customer support agent XXXX who responded to my first dispute form via email has also been terrible to me, he has blatantly ignored the numerous followup emails I have sent in the recent days asking about the status of my case, effectively leaving me clueless as to what is going on. The customer support representative/supervisor XXXX XXXX in the Google Wallet Live Chat I spoke with was also terrible, they gave me unless advice telling me to file another dispute form even though I 'm still waiting for a result on the first two I filed, and this actual incident itself is not even a dispute. Someone fraudulently reversed a payment on me that I had already refunded, yet Google Wallet wants to act as if this is a " dispute '' and make me wait weeks for them to do something, its clear to me by now they plan on doing nothing though if I can present such clear evidence that I was victimized and they disregard it its clear to me they just wan na make me pay for someone else 's fraud. This company is truly pathetic when it comes to support and every other aspect, they will let people steal from you and make you pay for it, be careful everyone!
07/30/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	MA 021XX	Web
InXX/XX/XXXX, I purchased a phone from the XXXX XXXX. There was a promotion for low ( or XXXX -- I don't remember ) interest financing that I availed myself at the time. As part of this, and without my understanding that this was happening, the XXXX XXXX added " Google Financing '' as a payment option to the XXXX XXXX. Without my realizing it, this seems to have become a default payment option, at least for some of my devices. I certainly did not approve this or intend for it to be the case. But, as a result, since XXXX several purchases I made were paid for via this method. I didn't realize this at the time. Indeed, I didn't even know to watch out for it as I didn't know that financing could be a payment method. It was, as I now know because I've gone to check, something that was written on my receipt, but I didn't catch it. Meanwhile, the bank that Google teams up with, XXXX, works as follows. For each of these new new loans ( they call them " promotions '' ), if they are not paid off in full, the promotional APR expires after six months, and then the loan accrues interest at 30 %. This is presumably all stated in the fine print somewhere when I initially " approved '' the XXXX XXXX financing option, but it's not stated clearly at checkout or on the receipt ( see attached ). There's one additional thing that really ended up mattering a lot. If you're enrolled in autopay, XXXX doesn't change your monthly payment when you take on a new loan, so, of course, you never draw down the principal on these new loans. ( And since I didn't realize I had a loan, I didn't know to pay them off when the " promotion '' expired. ) I should say, XXXX does send an email with your balance. I usually didn't open these emails, since why would I check a balance that's supposed to go down by {$28.00} each month, and that's that. But on the occasion that I did, I admit to wondering why my balance was still so high. I just assumed I was misremembering how much I'd financed and for how long, and that everything was XXXX. Today, I finally opened another of these statements, wondered why my balance was nearly XXXX dollars, and thought, hmm, maybe I should call and find out what's going on. That's when I discovered that my balance was the result of interest on those loans that I didn't know I had. I told Synchrony that I had not approved any of these loans and that I wanted interest on the loans removed from my balance, but that I was willing to pay back any remaining principle. They refused ( all the while, continuing to call the loans " promotions '' ). I got mad, told them they weren't authorized to take any more payments from me. They told me the account would go into collection. And that's where we stand for now. I'm guessing that all this is somehow legal, but ... it shouldn't be. It's also pretty crazy to me that Google ( " do no evil '' Google ) is enabling this. So I'm reaching out to the gang that's supposed stop this kind of shadiness and passing on the info. Maybe I'm silly and naive and should have known better. But I figured I'd double check since there might be a whole lot of additional google customers who are getting fooled into taking high interest loans as I was. Thanks for your time, XXXX
11/28/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 92630	Web
On XX/XX/22, I requested {$180.00} from XXXX XXXX ( XXXX ) from my googlepay account to assist my boyfriend with anticipated medical bills for our sick cat. Prior to this, he had requested the same amount from XXXX XXXX, and although the funds were sent to his GooglePay account, he was unable to withdraw said funds, and his account was frozen with the {$180.00} stuck in the account. This money, a full six months later, despite his account being permanently closed, remains in the closed account, and unavailable for withdrawal of any kind. When i received the {$180.00} from XXXX XXXX into my googlepay account, the same issues occurred. My account was first frozen, then googlepay demanded i make photocopies of my identification and each form of payment I attempted to withdraw to even though each of those payment methods failed for reasons unknown to me. I contacted XXXX chat and phone support more than 10 times in the following 48 hours, and on XX/XX/22, I received an email stating that my account was now permanently closed, the funds could no longer be withdrawn, and i would have to wait for XXXX to submit the funds to the proper government agency, which in my case, would be the California XXXX XXXX XXXX, which would take months to recover these funds from them. I was never given a reason why the account had to be permanently closed or why those funds couldnt at least be refunded to the payer ( XXXX XXXX ) but instead, the email stated that XXXX has the right at any time and for any reason to close my account and does not have to give a reason why, and that i basically have no right to know anything about the decision and that the decision was made by a team of specialists and that it was final. I have since contacted my state controllers office but they have no record of any funds being sent there on my behalf by XXXX. I also saw that those funds are still sitting in a permanently closed account when legally, they should have been turned over to the state a full 6 months ago. XXXX has done this exact same thing to my boyfriends account, so thats {$360.00} that remains in permanently closed accounts despite several attempts to notify XXXX of this issue through chat support, which are a group of some of the most misinformed and incompetent people i have ever had the displeasure of having to communicate with. Chat support still believes that i just need to submit my photos and identification documents and then i can withdraw those funds but in fact, an email dated XX/XX/22 sent to me clearly states that the account is permanently closed, no refunds or withdrawals can be made from this account, and that XXXX would turn over the funds to my local government which they still have yet to do. This situation is ridiculous, there is no one to speak to about this problem, and i believe that XXXX has no intention of ever giving me or my local government that money back even if the law states that they have to. They thought I would just give up and forget about it but i have not and neither has my boyfriend, XXXX XXXX ( XXXX ). GooglePay has held these funds for long enough and there should be legal consequences for their complete lack of action or any concern about my money.
03/31/2018	Yes	Credit card or prepaid card General-purpose credit card or charge card	Advertising and marketing, including promotional offers Confusing or misleading advertising about the credit card	XXXXX	Web
Good Day I have downloaded an APP named XXXX XXXX from XXXX XXXX store on mobile after checking it's rating which is XXXX which means is suitable for XXXX and above, after that i have done a profile on this program to be used by my brother 's daughter whom XXXX years old! after download the app requested a charge to activation which is done for first time by saved credit cards on google wallet, then i have found out that they have placed Many many repeated charges over my credit cards everytime my brother 's daughter uses this program, actually i was not receiving any info from my banks regarding the charges done on credit cards, upon reviewing the statements i have found that have deducted more than 500 $ during month of XX/XX/XXXX for every single log in to this app i have placed a complaint with google help to receive their call back with NO RESPONSE at all! they never called back or supported in this issue and never apologized upon escalating this issue to their TZ Complaint center, all transactions is being attached as they are very many, upon checking this app i have found out that's it's XXXX!!!! because it's full of XXXX XXXX XXXX and sort of tricky gambling inside this app which means that i have been fooled by downloading such a program from XXXX XXXX XXXX! upon searching on internet for this app i have found out that many many many users around the world has got scammed by this APP! and even it's published on Google feed back section ( Forum ) i even found it between the most 10 dangerous social media apps on internet and it's not trust worthy at all! beside i have found out that this app website and it's services is banned in XXXX by government, i start to take look deep in this app and i found out that it's a sort of money laundering across the world!! hiding behind being live show! while it's not it's all about charging people from XXXX XXXX area and then transfer few of this money they charged to people who casting themselves through unauthorized and illegal way they are playing Bank rule! actually i have been fooled by Google for not describing such an APP and for even having such a very dangerous app on their store and verified by them, second i'm very disappointed from Google regarding their reply that only very few transactions will be refunded while the rest is not regarding to their policy which is not clear and true! their policy must be clear to every one in their Rating on app store! and such a program should never be available on their store without parental control!! i need full refund to every penny google has charged my credit cards through this fake and scamming program especially that i have found many many google customers complaining from same issue happened to me and this APP with same rating still on google! Thank you for taking time to read my complaint and your support and action is highly appreciated regarding this issue because it threats our childs safety and ethics and threats the world social peace life by making banking transactions for show casters through unauthorized charges coming from other users. Thank You
02/19/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	PA 17602	Web
I have complained about google and there applications for quite some time now.I have a google play account that can add funds to my account so that I can play games.Well what happened is that XXXX game from XXXX it is called last empire war z and they continue to take money from my account even though I am no longer playing there game.So I sent them tons of in application emails to see what the problem was and each time they delete the email and start it over so I again request my money back and they refused me. So I asked google to give me corporate support team and they refused and none of them are taking my complaint google says contact the developer of the app and the developer says contact google in which they refused to refund and the application simply ignores my emails and wont bother to contact me back. here are some emails that I sent to google and there response. With having my personal details from google they will not stop them from taking my money they ignore any emails even if I sent them through google page where the billing is located.I have tried to get help from google they and the application developer refuses to correct the issue instead money continues to come out of my account and when I try to get my money back they both refuse to handle my complaints. XXXX XXXX XXXX XXXX ( 2 hours ago ) to googleplay-sup. I am requesting to speak to corporate support team not customer service. So please have them contact me. I have been told by the application that there was no charges that came out of my bank which I know that is not true also wo n't email me back now because they claim I was never charged. I am filing with the consumer protection agency against you and them because both of you are refusing me the right to speak to corporate support team and no one is handling my complaint. Both are ignoring my complaint so I will have to file fraud charges with my bank and file against both you and them if no one will handle my complaint there is no way to fix this. So I am asking for help because google and the application both are trying to fraud me out of my money and I need this to stop.If there is a way to get help that would be great XXXXXXXXXXXX XXXX PM ( XXXX hours ago ) Hi XXXX, Thanks for contacting Google support. This email is in reference to your refund request for the XXXX orders or the track. I 've consulted my specialist regarding this issue, and I 'd like to let you know that we would n't be able to issue a refund for the purchase you 've made under our current refund policies Below are the order details : GPA.XXXX GPA.XXXX GPA.XXXX GPA.XXXX GPA. XXXX GPA. XXXX GPA. XXXX GPA. XXXX GPA.XXXX We expect app developers to provide support and refunds for their own products on Google Play. If you have n't done so already, you may want to reach out to this app 's developer to see if they might offer you a refund under their policies. You could reach out to the developer of this app at XXXXXXXXXXXX I hope you understand that Google Play Store offers password protection, which is an easy and effective way to prevent most unwanted purchases
08/21/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	VA 22043	Web
On XXXX XXXX, XXXX I received an email from Google Wallet informing me that my account had been closed due to violation of the terms of agreement. Google Wallet said my account was not listed as Individual despite my account page listing me as an Individual. There was a form to submit my banking information to return any balance. I did not want to blindly submit my banking information, as Google Wallet already had this information, so I went onto the Google Wallet app and attempted to withdraw the remaining balance of {$7100.00}. This transfer failed so I called the Google Wallet Support number I found online. I had used their app to request a call several times, but each attempt was redirected elsewhere. The Support representative told me my transfer was denied because I had requested such a large amount and had never taken money out before. This was untrue as I had withdrawn money from this app several times and have the screenshots to prove it. She told me she needed to speak to someone in Accounts and would put me on hold briefly. I asked her why my account had been closed since I was not in violation as they claimed. She was unable to give me an answer. She told me that she could do no more and that someone from Accounts would email me in 24 hours. I asked to speak to someone in Accounts and she said that I was not allowed. I waited the 24 hours until XXXX XXXX, XXXX and no email came. I sent an email to Support again asking why no one had contacted me regarding my account. Again I did not receive an email. XXXX XXXX, XXXX I attempted a chat with a representative named XXXX XXXX ( I have screenshots of our entire conversation ) I again asked why my account had been closed and why I could not be refunded the money in my account. The representative again said that they needed to speak with the specialists. Again I was told that my account was closed and could not be activated except by the Accounts team. The representative told me that I would absolutely get an email in 24 hours. I told them that I had seen many complaints from other Google Wallet users that had their accounts abruptly closed and did not get their money back for months, after a long struggle with Google Wallet. At that point I was very concerned because I can not access money that belongs to me and I have bills, etc. The Support chat representative assured me that they would be looking into it right away. Today is XXXX XXXX, XXXX. It has been over 24 hours since the chat and I still have no reply from Google. This is a large sum of money and I do not have any reply from them as to why they closed my account or why I can not be refunded my money. I am hoping that involving the CFPB in this situation will help me to get my money back and warn other users that this company does not act in good faith. I have attached some screenshots from the chat and the original email from Google Wallet regarding my account being closed. I have more screenshots of the chat and account information if needed.
06/09/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Difficulty submitting a dispute or getting information about a dispute over the phone	CO 80525	Web
I purchased a domain name from Google on XX/XX/XXXX, Immediately after making the purchase, I realizes that I needed to purchase a different name, So I tried cancelling it. However, the cancellation option was greyed out with a message at the bottom that reads that cancellation will be allowed after five days from purchase date. On XX/XX/XXXX, funds were debited from my account for {$12.00} which equates to 1yrs domain registration and another {$100.00} which equates to another 9 yrs. of registration. In sum, a total of {$120.00} was debited from the account for 10 yrs. of domain name registration. On the 5th day, on XX/XX/XXXX, I cancelled the registration so that I can get a refund and purchase a different name. Today XX/XX/XXXX, I contacted Google support through the chat system as there is no phone number to contact them. I chatted with a customer representative support to inquire about the status of my refund ( shots of conversation are attached ). To my surprise I was told that the {$120.00} would not be refunded and that I would have to pay {$100.00} dollars to reactivate the domain name that I initially purchased because it was cancelled. I was told that there was no option for customers to request a refund online and that there was no telephone number to call in. I explained that I cancelled the purchase on the 5th day of purchase as stated in the website because the cancellation option was grayed out. The representative replied that the cancellation option would only cancel the domain registration and that I would have to pay {$100.00} if I wish to reactivate the domain name. I asked how to request a refund. I was told that a refund can no longer be processed because it is passed the 5 days. And that there is no option to process refund online. I explained that the refund policy does not mention that refund can not be processed online. And I find it misleading and somewhat ripped off that Google Domain does not want to refund my {$120.00} when the refund policy does not disclose essential information such as refund can not be initiated online and that consumers would need to contact google support to initiate a refund within 5 days of purchase. And it is even more concerning that the " domain cancellation/deletion '' feature would only cancel the purchase of the domain but does not initiate the refund process. I was told by a representative and a manager ( please see shots of conversation attached ) that the policy does state that a refund can not be initiated online and that the cancellation option that is on there will not grant you a refund However, the company does not want to provide me with that document as I have been reaching out to them several times via emails these past months but my emails were ignored. The company does not have a contact number so I had to request to be called back and I have not heard back from them.
03/08/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 32803	Web
I am the owner of a residential property ( condominium ) which was being leased to two tenants in XXXX. As required by the residential lease, on XX/XX/XXXX, a partial month 's rent payment of {$600.00} was paid to me by the tenants using Google Pay, a digital payment service. I accepted this payment and it was deposited into my physical bank account. Nearly five months later, on XX/XX/XXXX, one of the tenants fraudulently disputed this transaction with their bank. This bank, without notifying me, investigating the claim, or receiving my consent, accepted the tenant 's claim as truthful and, according to Google, demanded the {$600.00}. Google then ( again, without investigation or my consent ) acceded to this demand and unilaterally pulled this amount from my Google Pay account ; since I use Google Pay as a pass-through/payment app and not as an account to store funds, my balance is typically {$0.00}, meaning that this action by Google left me with a - {$600.00} Google Pay account balance. I contacted Google via online chat, who told me to file a form to start an investigation, which I did on XX/XX/XXXX. On XX/XX/XXXX, Google stated the following : " Thanks for contacting Google Pay support. We determined this dispute claim is invalid. In the disputed transaction, you claimed an amount through Google Pay. We found no system errors and as advised, if it was canceled from the counterparty, you have to contact them directly to get the funds back. The Error Resolution Policy specifically states that any, 'Customers are solely responsible for disputes and GPC is not a party to and will not be responsible for any disputes between Customers. ' Further action may be taken against the other accounts involved. Due to user confidentiality, we cant discuss the outcome of any investigations with you or them. If you have any other questions about Google Pay, reply to this email. '' I responded by stating that their statement was openly contradictory, as they already HAD intervened in the so-called dispute by unilaterally taking {$600.00} from me and accepting the tenant 's ( and their bank 's ) claim as factual. In later emails, they stated that they " can not process a refund for a transaction disputed by the counterparty '' ; again, this is openly contradictory, as they processed a refund for the tenant simply because the tenant made a complaint. No investigation, no notification, just a sight unseen pull of money from my balance to the tenant. I advised them that in this state, stealing {$600.00} is first-degree petit theft, and that, by blindly granting {$600.00} to the tenant and subsequently refusing to assist me when notified of the fraud, they are aiding and abetting that theft. Google has since stopped responding to my emails, despite my attempts and offerings of documentation as to the legitimacy of the original rent payment.
12/28/2016	Yes	Prepaid card Government benefit payment card	Unauthorized transactions/trans. issues	CA 93637	Web
I have learned in the last couple days, that the guest account on applications on XXXX phones, you do not need a password for and it links directly to your google account because it is your Google XXXX XXXX Account. My XXXX phone went back to XXXX ( per merchant guest account from prior phone. ) Not one rep through Google has stated the guest account was the play account, nor that the charges that play games billed were actual Google charges. Google cant provide a invoice or did they obtain authorization. These charges were not made by a minor or am I aware of anyone that made charges to my account. Google blamed my friends and family, refunded half towards a judgement for not getting expressed consent as i have been stating and deleted the remaining {$4000.00} and hundreds of transactions they ran through my bank out of their system. Google told me about a week ago to go to authorities because my info was stolen and its on another account. Why has it taken 2.5 years since i found out to have them tell me to go to authorities? Why did Google state in responses to complaints with the Attorney General and the FTC they were aware of the issue and to have me contact them and not state my unemployment card was on someone else 's account? I want the account and googles billing practices investigated. If Google would of investigated, the XXXX breach would of been made public sooner. I came to them and told them that there was a XXXX on my XXXX account that linked to his XXXX able to bill without permission. ( Google wallet separate charges ) I have given not XXXX person authorization to bill, add my payment method and not XXXX person has asked for my permission. I did not create a Google Wallet or Google Payments account. These are fraudulent transactions Google processed with out the expressed consent of the account holder, and are altering and deleting information 3.5 years after the first charge, 3 years since they flagged it 16 times without contacting me. Those flags have now been deleted from the invoice, yet I am told i didnt tell them fast enough what they concealed from me! Who benefited the transactions? Who received the credit from the purchase? How much was taken? These are all questions I have asked repeatedly, to be told i did not tell them fast enough, what it is obvious they have known! I would like Google to explain if a guest account for a application on a android device is phone specific and for billing purposes the same guest account is google account specific, what steps were taken to verify if the transactions were legitimate? please see complaint numbers below filed with CFPB for back up documentation. XXXX filed XXXX/XXXX/2016 XXXX filed XXXX/XXXX/2016 XXXX filed XXXX/XXXX/2016 XXXX filed XXXX/XXXX/2016 XXXX filed XXXX/XXXX/2016 XXXX filed XXXX/XXXX/2016 XXXX filed XXXX/XXXX/2016 XXXX filed XXXX/XXXX/2016
04/05/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	WA 98122	Web
On XX/XX/2023 at XXXX XXXX I made a purchase of XXXX in XXXX XXXX. I had a Google Play balance from a gift card of XXXX. When you have insufficient GP balance it shows the GP balance and the card you have chosen. ( If you click through to the payment menu it will show the box is check marked. If this box is unchecked the GP balance will no longer show on the payment confirmation screen. ) Exceptions with this are when the card transaction will be under a certain dollar amount ( I believe it's {$1.00} but could be {$5.00}. Definitely is not as high as nearly XXXX as was needed to complete this transaction. ) I completed the transaction believing everything was fine. Upon reviewing my accounts later I discovered they had charged the full amount to my card. When I complained ( at about XXXX the following day ) they asked me if I checked the box. And while I noted that it acted as it always did when the box was check, i did not double check the box was checked. ( Which is part of the CONFIRMATION screen, and XXXX tap purchase. Its not exactly one tap if you have to double check the payments selected are actually selected ) had I not had the box checked, the dollar amount would not show on the confirmation screen. Which I confirmed that it still works this way with screen shots to the tech. Tech then said there was nothing they could do since it's not their error but organize a refund with the App and that they'd help negotiate it but that it was up to the app. Well. This app DOES NOT do refunds. They certainly would not do a refund for their PAYMENT PROCESSORS error. Google refused to do anything stating to click the box is the future. A : there is no way to click the box any harder B : there has never been an issue with this type of payment split in the past. The tech implying it was my fault is an egregious breach of trust. Especially with the context that I HAVE made this error in the past which is why I KNOW it was not mine now. While I don't double check the second screen, I know how their payment feature works. I have made much smaller charges in the past in the same manner. This is the first time I made a big one. To list something as if they're going to charge and then not charge it because I didn't click through ( on a 1 tap buy screen ) just to double check seems to be an extremely shady, if not edging on illegal, practice. ( Pretty sure charging an amount one did not agree to and then refusing to fix it is theft but I could be wrong as I have not dug in to those particulars. ) I am attaching the screenshots I provided to Google with payment types blacked out. As noted I have successfully split payments before, and to be specific, I have done so with this particular merchant. I do have the chat log but it would take too long to sanitize at the moment and I'd prefer to sanitize before I share.
01/09/2018	No	Credit card or prepaid card Store credit card	Problem with a purchase shown on your statement Overcharged for something you did purchase with the card	TX 75044	Web
On XXXX/XXXX/XXXX I placed an order directly with Google to purchase the new XXXX XXXX XXXX for a total purchase price of {$1100.00} which included their preferred care plan. To entice the purchase of this phone Google offered to credit the cost of this phone purchase with a {$400.00} trade in credit for my current Google XXXX phone ( also purchased directly through Google ) that was in use within the Google XXXX network. The trade in program they offered included Google sending you a return shipping label to return the original XXXX phone in my possession. After receiving my new phone on XXXX and testing that it was functional I packed and shipped my original XXXX phone to Google using the tracking label they provided USPS Tracking # XXXX which was confirmed received by Google on XXXX/XXXX/XXXX. After receiving initial correspondence from Google on XXXX indicating they were in receipt of my shipment but backlogged in reviewing returned devices they indicated an update would be provided shortly. I subsequently received an email from Google on XXXX indicating they were crediting my account for {$70.00} for a completely unrelated phone ( XXXX XXXX ) instead of my returned XXXX phone. I immediately escalated this concern to Google Customer Service on XXXX whom they quickly acknowledged the phone they credited me for was not the device on my plan ( also not the device I returned as I never owned a Nexus product ). After weeks of delays and having returned my device to Google now 2 months ago they have still not correctly credited my interest bearing account the appropriate refund credit. My assumption is either a negligent handling of the return process and/or theft of my device from their processing center. My goal is to ensure I am properly credited the remaining {$330.00} from my returned phone and also if theft is involved that they are appropriately reviewing the handling of returns as that device costs roughly a {$1000.00} when purchased from Google implying that it is a Felony. After multiple delays the most recent update I received from Google was on XXXX indicating an update would be provided in 5-7 business days. I informed Google if an update was not presented in the time they indicated I would move forward with a CFPB complaint to ensure other clients were not receiving the same unfair treatment from this program. Today marks 7 business days and an update was never received. I appreciate any assistance that can be provided to bring this complaint to a fair and timely solution. I personally can not believe that Google would string a client along for this long based on their negligent handling of this program. If this is a systemic issue of purposefully not crediting clients back on returned devices it should garner government review. Google Case ID [ XXXX ] Google Store Financing XXXX
03/10/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	CO 80920	Web
My husband makes periodic charges on Google Play on behalf of my XXXX daughter. Because Google automatically keeps our credit card information on file, he has to take the extra step of removing our credit card after each purchase. If we could get a history of activity on Google, you would see that he does this every time he purchases something from Google Play on behalf of my daughter. Google keeps this information in their data files. On XX/XX/XXXX, he authorized a charge on Google Play for {$19.00}. He removed the card before he handed the tablet back to her. Unbeknownst to him, Google kept the card on file and my daughter accidentally charged {$1500.00} in XXXX charges between XX/XX/XXXX - XX/XX/XXXX. I learned of the charges on XX/XX/XXXX and contacted Google for a refund. They said it didn't qualify since our card was in their system. My husband is very careful about removing the card after each purchase and says it had been removed. In order to prove that he removed it, I asked Google for documentation concerning the account activity ( each click and command given ) for XX/XX/XXXX and I was told they could not provide that for me. This is the only way I can prove that my husband had removed the card so I have no recourse in getting these unauthorized charges refunded. I understand that Google had to refund millions of dollars in unauthorized charges such as these back in XXXX and I don't understand why they are refusing to refund me now. We have disabled all purchase capabilities on Google due to this issue. My complaint is not only that we can't get a refund for charges we did not authorize, but that Google makes it hard to keep from being charged by automatically keeping your credit card on file and ready to be used after any purchase made. They should use it one time only and only store our card information if we expressly say we want it stored. The default should be a one-time use. For all the parents of children who like to make app purchases, this is the only protection we have from unauthorized charges. We did all that we knew to do to avoid unauthorized charges and yet, when it happened, Google won't refund us or provide the data needed to show that we removed the card. As of this writing, our credit card company, XXXX XXXX, also won't refund us. They say that Google disputes our claim that these charges were unauthorized so they won't credit the charges either. XXXX XXXX 's fraud services failed us in notifying us of international charges XXXX XXXX is based in XXXX XXXX as I had indicated on our alerts and the fact that a company was charging our card repeatedly -- 20 charges in less than a few hours -- and didn't send me an alert. I feel as both Google and XXXX are not offering the proper protection against the unauthorized charges that I've incurred.
07/20/2018	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	NY 13210	Web
This is my 2nd CFPB complaint for the very same problem. My prior complaint XXXX was closed with a promise of a full resolution by the company representative XXXX with Ref XXXX. The request has just gone to dust and Google still doesn't respond to any of my email. Description of the problem : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- I have purchased Google XXXX Gift cards worth {$2000.00} from XXXX XXXX in XX/XX/XXXX with an intention of buying Google Devices from the XXXX website. I called the Google XXXX Customer service and they informed us that I can not use XXXX XXXX credit to buy hardware. However, it was in the same call, the rep informed me that she could redeem all the cards on behalf of us and they would try to request for a refund or keep the funds in our account. I told the customer service rep that we would give the card details only if she can assure a refund and the rep was very optimistic and made us believe that she can get the refund for us. If I were informed of any possible problem, I could have avoided disclosing the gift card details and we could have kept all the cards with our self. So, right after we gave the gift card information, they have limited my access to our account " XXXX '' and all these days, I have been communicating with them and doing frequent follow-ups about the status of the gift cards. Every time I call the XXXX customer service, they would point me to the Google wallet team who blocked my account. So my calls get transferred to the Google Wallet and they would come back asking me to upload verification documents and someone would follow-up with me. Since XX/XX/XXXX, I have uploaded the requested verification documents numerous times and have called them more than 50 times and every time I call in, my call gets transferred to numerous departments talking more than an hour with no outcome. More than 50 emails were exchanged between me and Google XXXX, Google Wallet and Google Commerce requesting for reinstating my account so that the Google XXXX could refund my money. For over 15 months until XX/XX/XXXX, all I was being told is my Google Wallet account has been closed and Google XXXX being linked internally to Google Wallet, I can not use my Google XXXX funds. I don't really care for the Google wallet and all I requested was to refund my money. I am tired of contacting them again and again and I have wasted so much of my time in my life. The last time I have contacted them XX/XX/XXXX and since then I completely stopped contacting them as I became very busy with my school work. At my work place I was advised to contact CFPB and then try to reach small claims. Today I am contacting CFPB to hope I would get some reprieve in getting my blocked funds back. I would appreciate all your help in this regard. Thanks, XXXX
06/03/2018	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	NV 89012	Web
For three years, I have been trying to resolve an issue wit Google Payments. I have had an account with them since at least XX/XX/2008. It appears that someone used my information to violate the terms and conditions under my identity and account, as verified by Google. Since then, they have asked me to send them information to resolve the issue. After I sent it several times, they flat out deny to assist me and choose to hold me responsible WITHOUT PROVIDING ANY INFO as to why it happened, how it happened, or who specifically did it besides blaming me. During this timeframe, I was in the process of moving to XXXX XXXX, NV where my identity theft began occurring. I have tried contacting Google several times if not dozens to resolve this issue and they simply deny to assist me or file any claims to dispute the charges, claiming that it is my account and anyone can use it without my permission and it will be considered authorized since it is under my name. That does not make any sense especially with all the fraud going on now days. They will not prove to me or provide to me who did it nor will they fix it for me. They claim they have security measures to prove it is me, but still they DO NOT show it to me or tell me, therefore, how am I supposed to believe them, fix this, or understand what is going on? Furthermore, they are very rude, deny to assist me, blame me, and tell me they can not argue with me or provide any info. During these charges that occurred, my other bank accounts and things in my name were affected, compromised, and opened/closed. Someone used my account for fraudulent things and even my bank confirmed it. However, Google does not want to assist me or take any responsibility. They want me to communicate with them by email even though my email/account with them was compromised/hacked somehow and I do not trust that way of communication, especially since we can not understand each other as well over email than over the phone and to give details. Why would I want to email a department over something urgent and not being resolved correctly?? They keep denying to assist me, will not, and flat out do not have any more info to provide me which leads me to believe that they can not truly show any proof as to it being me since it WAS NOT. I need to use Google Payments to pay for my storage for email that is critical, photo storage, products, services, movies, apps, and other services that require me to use Google Payments. I can not even add a payment method to resolve the balance even if I wanted to nor can I even add a payment method or do anything with the account, therefore, I closed it. I am very frustrated with this situation and am fed up with it. It keeps going in circles and does NOT get anywhere! UNPROFESSIONAL!!
09/06/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	PA 18042	Web
On XX/XX/2019 I chose to reset the password of my Google account where I utilize the wallet feature. I was prompted to verify requested information for authorization. This was successful and the password was stored to my mobile device. On XX/XX/2019 I was prompted to re-enter my password on my laptop. The login attempt was unsuccessful. At which point I attempted to utilize the forgot password option linked to my mobile device for another verification/authorization. I received a message from Google indicating my account had been locked for security until further information was received. Since XX/XX/2019 to the present I have continued to complete the requested steps ( the same steps and answers from the successful reset on XX/XX/XXXX ) with no valid response or resolution to accessing my personal financial and business ad spending data and personal linked bank account information stored by Google, Google Ads, Google Wallet. The company requests an additional email to be contacted, by which has been provided and is listed on the account in question. I have given valid information of the only mobile device and laptop I use to include " Google Collected Details '' as shown and defined by Google below. Additional information such as One-Time Use Security Code from my Mobile device has been provided for further action. Instead the company responds with generic automated messages falsifying their true due diligence of investigating, verifying, authorization of my account and access to my digital data connected to Google Ads spending and Wallet. The process and solutions provided have sent me in an endless loop followed by more generic automated messages with the same links to the same process ( attached ). Furthermore, Google has received the below information regarding my authorization and verification to access my account as this data has been collected, stored and currently held hostage by Google Company. This information will continue to be made available from myself for the company to re-authorize accessibility to this account. Google Data Collection as Defined from https : XXXX? XXXX & XXXX & XXXX " Last account activity You can see your sign-in history, including the dates and times that your Gmail account was used. You can also see the IP addresses which were used to access your account. '' " Activity on this account This feature provides information about the last activity on this mail account and any concurrent activity. Learn more This account does not seem to be open in any other location. However, there may be sessions that have not been signed out. Recent activity : Access Type [? ] ( Browser, mobile, POP3, etc. ) Location ( IP address ) [? ] Date/Time ( Displayed in your time zone ) ''
04/05/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NY 10037	Web
I made a purchase on XXXX for an XXXX XXXX of {$400.00} and XXXX as a company is connected to XXXX for payment. I initially paid {$420.00} with the additional {$15.00} fee for using XXXX as a service. This was done on XX/XX/XXXX, however on XX/XX/XXXX I received an email stating that I was going to be refunded the {$400.00} dollars from the seller XXXX XXXX around XX/XX/2019, but on that day I only received the {$15.00} dollars back from using the XXXX service. In order to remedy the fact that I was not receiving a phone from the initial buy, I proceed to buy another phone for {$380.00} and received it on XX/XX/XXXX. In attempts to call XXXX, the number I found as the customer service number was XXXX which ended up being a scam and they said to refund the money I would have to buy XXXX XXXX cards. First, they said that I would simply need {$100.00} for international hackers, so I brought two XXXX play cards both worth {$20.00}. Then they ask that I buy 3 cards worth {$100.00}. While I read the pin on the back of the XXXX XXXX XXXX the representative on the other line would type the numbers/letters into a computer system. Next, they told me to buy one {$500.00} card for security measures of my account and to combat the last glitch for my refund. Then after I read the pin number on the back of the XXXX XXXX XXXX the phone was disconnected and I was no longer able to make any calls. I found my girlfriend and ask to use her phone and the representative explained that since the phone cut off the money would stay in the server. The phone number was XXXX and again he explained to me and my girlfriend that if one more {$500.00} XXXX XXXX XXXX, I would receive {$1400.00} back. Out of frustration, I proceed to buy the last card of {$500.00} using the money out of my savings and once I read the last pin for the XXXX XXXX I was transferred to the refund department where they asked me to provide my billing address. Then again the representative of the refund department ask that I would by another {$500.00} card to complete the refund. After this, I hung the phone and research the number to find out that it was not the customer service number for XXXX and it was already reported for fraudulent activity. At this point in time, I have lost {$1400.00} dollars due to this situation and the money came out of my savings. XXXX directed me to file a complaint to XXXX ; however, previous to this I did not have a XXXX account and it was not required to purchase the phone. On XX/XX/XXXX XXXX refunded me for the original {$400.00} that was lost, but Im still waiting to resolve the {$1400.00} lost through the XXXX XXXX XXXX. I contacted XXXX on the situation and I was told they have opened an investigation on the matter.
09/28/2022	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 91780	Web
On Friday, XX/XX/2022, I directly purchased a {$100.00} Google Play gift card via XXXX for in game/ app purchases in a number of XXXX XXXX I immediately redeemed the code upon e-mail delivery. XXXX sells gift cards through XXXX Gift cards. Upon e-mail delivery, XXXX provides a link to XXXX XXXX to actually generate the gift card code. On Saturday, XX/XX/2022, I tried to make purchases in the game XXXX XXXX XXXX, only to receive an error message that I needed to fill out a form that requested that I provide details for a physical gift card in order to continue with the purchase. I provided as many details as I could since I had used a digital gift card that did not have a front and back of a physical card. The first Google customer service representative was very combative over the live chat and told me to review to terms of cooperation for violations. I was confused both since terms of cooperation are between companies and that the link that I was provided was for the Terms of Service. To my knowledge, upon review of the ToS, I am in full compliance of the Tos. If anything, Google may be in violation of the ToS for failing to provide access to funds that I purchased and added to my Google Pay Balance. Over the past almost three weeks, I have sent e-mails, used live chat, and called almost every day for updates and a fix/ actual resolution to this problem. I have repeatedly been told that the issue has been resolved and to wait 48 hours. Wait 48 hours for what!? If the problem is fixed, then I should be able to use my loaded {$100.00} balance immediately. Doing a websearch has indicated that other users are experiencing similar gift card woes. At first, and most of the time, customer service reps told me that there was a random security check on my account that was resolved. Then I was told that there was an issue with verifying and redeeming, and unlocking my already loaded balance. Now I have just been told that, tough luck, the case is closed, " sorry for all the inconvenience. '' I don't want a fake apology. I want my money. If you can't transfer my balance into store credit or more Play points, then issue a full refund. Of course, there is a no refund policy. But I can't use my {$100.00} gift card balance because it is locked by the same error message asking me to fill out a form for physical gift cards. I can still use workarounds like my debit card and accumulated Play points for purchases. I have been repeatedly told that I am a valued Platinum Points user, only to repeatedly hear that I need to wait 48 hours for a fix that still hasn't come. Google reps have also been trying to quietly close my XXXX XXXX XXXX case.
04/21/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 919XX	Web
I wanted to provide supporting documentation regarding the dispute. With my Google Ads I received a notification that I had to remove the zip code associated with my Google Ad, as zip codes now fall under housing discrimination. Since I am a XXXX I can only provide services that are local to me. I reached out to Google with a phone call on XX/XX/XXXX. I was on hold for over 3 hrs ( attached ) without speaking to anyone before I finally disconnected. I reached out to them the same day via their chat option. I explained on the chat what was going on and followed the instructions of their agent. I was reassured my XXXX would still only show locally. I have screenshots of the chat. On XX/XX/XXXX I noticed that my ad was being shown only in XXXX, a location I can not service. I immediately paused my Ad, which should prevent it from being active. I contacted Google and was advised that I was supposed to change something with a target location of the XXXX in addition to what I was advised by their agent on XX/XX/XXXX. On XX/XX/XXXX I asked for a refund and was advised they would not issue a refund of the {$500.00} that had been spent advertising in XXXX. I also have screenshots of that chat. In addition I received a call from one of their reps in XXXX. I did not get her name. She said they would not offer me a refund and that request for a refund has already been denied twice by the department, the best she could offer was a {$100.00} Google Ad Credit, which I refused. I subsequently noticed an additional {$63.00} charge from Google on XX/XX/XXXX. Since my ad was still paused, there should not have been any additional charges. On XX/XX/XXXX I had a video meeting with my new account manager XXXX. We went over my ad in great detail and I made my ad active again. I asked him about a refund of the {$500.00} & {$63.00}. He said he can't help with refunds and referred me to the department that has already denied my request at least twice. I have since contacted Google directly 3 times to get the balance removed. When I call they say the department I need to speak with doesnt accept phone calls, when I chat with them they also say the department isnt available via chat, only email. When I email them someone will call me and I try to explain what happened. They say theyll look into it and I never hear back from them this has happened over 3 times. Google is denying my request for a {$560.00} refund because the target areas I requested were excluded. I explained that any changes I made were at the guidance of a Google employee and provided screenshots of the chat conversations as support.
07/21/2016	Yes	Prepaid card Mobile wallet	Managing, opening, or closing account	NY 13210	Web
I have purchased Google Playstore Gift cards worth {$2000.00} from XXXX XXXX in XXXX XXXX with an intention of buying Google Devices from the Playstore website. I called the Google Playstore Customer service and they informed us that I can not use Google Playstore credit to buy hardware. However, it was in the same call, the rep informed me that she could redeem all the cards on behalf of us and they would try to request for a refund or keep the funds in our account. I told the customer service rep that we would give the card details only if she can assure a refund and the rep was very optimistic and made us believe that she can get the refund for us. If I were informed of any possible problem, I could have avoided disclosing the gift card details and we could have kept all the cards with our self. So, right after we gave the gift card information, they have limited my access to our account " XXXXXXXXXXXX '' and all these days, I have been communicating with them and doing frequent follow-ups about the status of the gift cards. Every time I call the Playstore customer service, they would point me to the Google wallet team who blocked my account. So my calls get transferred to the Google Wallet and they would come back asking me to upload verification documents and someone would follow-up with me. Since XXXX XXXX, I have uploaded the requested verification documents numerous times and have called them more than 50 times and every time I call in, my call gets transferred to numerous departments talking more than an hour with no outcome. More than 50 emails were exchanged between me and Google Playstore, Google Wallet and Google Commerce requesting for reinstating my account so that the Google Playstore could refund my money. For over 15 months until XXXX XXXX, all I was being told is my Google Wallet account has been closed and Google Playstore being linked internally to Google Wallet, I can not use my Google Playstore funds. I do n't really care for the Google wallet and all I requested was to refund my money. I am tired of contacting them again and again and I have wasted so much of my time in my life. The last time I have contacted them XXXX/XXXX/XXXX and since then I completely stopped contacting them as I became very busy with my school work. At my work place I was advised to contact CFPB and then try to reach small claims. Today I am contacting CFPB to hope I would get some reprieve in getting my blocked funds back. I would appreciate all your help in this regard. Thanks, XXXX
11/19/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	CA 92020	Web
Several Payment fraud transactions by a cybercriminal on my google accounts : First Payment fraud transaction : only one XXXX Purchase XXXX XXXX XXXX XXXXXXXX ( Unlocked ), Expedited {$660.00}. XXXX The unknown cybercriminal address and name the fraudulent : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX United States XXXX this purchases made using my google account stored credit cards info ; and Google did not protect me nor ask for my approval ( by sending a code authorization or notify me. ) google suppose to protect my payment and notify me if any suspicious activity going on on my account. I canceled the card I don't have the card number but I can provide you the last four number of the card : XXXX Second Payment fraud transactions : three transactions : XXXX XXXX XXXX XXXX XXXX ( Unlocked ), Expedited {$660.00} XXXX XXXX fraudulent address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Unlocked ), Expedited {$990.00} XXXX XXXX fraudulent address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Expedited {$390.00} XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX These purchases made using my google account not stored or added debit card info ; and again Google did not protect me nor ask for my approval ( by sending a code authorization or notify me. or send me an email so I can stop the illegal transactions ) The Google wont help me or refund me. or talk to me : Google respond : " so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution. '' Google support are joke no contact no phone number no support ( google avoiding any phone person support claiming short staff Covid 19 to avoid any responsibility ), no person to talk to. I started after two days when I noticed the Payment fraud. Please we need help against this giant company that do not protect or support its customers, we can not stand against a giant company like google. smart company like google the least the can do when they see purchases going to different address is to send notification or when a payment added to my google payment method to notify me, google did notify every month about my XXXX dollar subscription, but not a single notification for such purchases please you can check my all emails not a single notification Please if you need any information let me know and I will provide them.
07/13/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 956XX	Web
In XXXX I opened a Google Pay account. From my credit card I put {$30.00} into my Google pay account in that same year. In XXXX of XXXX I received an email stating there was a problem in my XXXX account. Today, XX/XX/XXXX, I had the time and followed a link in the email. In the link I was to provide more information, namely a photo image of my Government issued ID. I do not feel comfortable sending anyone, including XXXX, an image of my ID. I contacted customer service through their chat and informed them of this. They stated in so many words that I have to give them my ID otherwise the account will remain suspended. I informed them that I did not have to give ID to open the account. If I had to, then I would not have opened the account and that I want the return of my money in the account. They said it is their policy to not give " refunds '' and the money would remain in the account until I give them my ID and they reactivate the account. I told them I no longer want the account. They tell me I still need to give them ID so they can reactivate it. I asked numerous times for proof as to where it was written in their XXXX at the time of my opening the account that I would have to provide ID in the future. I got no answer to that or any other of my direct questions regarding what may, or most likely not, is written in their XXXX. I was told they could not give answers due to security. How is their providing me with anything supposedly written in their XXXX, a security risk? I did look in their XXXX what they have written as of today and under " google pay '' it is written, " In certain cases, we may require such identifying information and that you activate a Google Pay Balance for you to continue using Google Pay. If you decline to provide such identifying information or we are unable to verify such information, we may decline your attempted transaction, suspend your access to Google Pay XXXX Service, or suspend your Google Pay or XXXX account. If we suspend your Google Pay or XXXX account, we will provide any held funds to you to the extent permitted by law. '' They did NOT give me any reason as to why at this time this is a " certain case '' all of a sudden. I have {$30.00} Google pay balance since XXXX. There is NO transaction involved. And in XXXX own words, " If we suspend your Google Pay or XXXX account, we will provide any held funds to you to the extent permitted by law ''. XXXX has suspended the account, BUT REFUSE to provide the return of any held funds.
05/19/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NC 27516	Web
On XX/XX/XXXX I received an email saying that I had a " Google Pay Balance Statement ''. I was not aware I had a Google Payments account, so this was an alarming revelation. I logged into the account and attempted to close it, but instead of closing the account, Google displays a message " We're currently unable to close your payments profile due to the Google subscription services that have been used with this payments profile. '' I contacted Google support and was told that I had an active XXXX XXXX cell phone plan. I advised that I have NEVER had XXXX XXXX service. I did click a " notify me when available '' option on a Google smart phone, several years ago, but I was never notified that the phone was available and instead use XXXX. Google support claims that this pre-order created a XXXX XXXX account. I advised Google that I did not want XXXX XXXX service and that the account should be closed. They advised they would escalate the issue. On XX/XX/XXXX I received an email from XXXX XXXX support advising that the account had been closed. I logged into the Google Payments profile but was still unable to close the account. I again contacted support and was told the issue would be escalated. On XX/XX/XXXX I had not heard any status updates from Google support, so I again reached out to them. At first, Google support told me that they didn't believe that I couldn't close the account, myself. I advised I received error messages when I try to close the account and I provided screenshots of the error messages to Google support, via email. I was told that they would escalate the issue, again. On XX/XX/XXXX I had not heard any status updates from Google support, so I reached out to them, via email. I received a response on XX/XX/XXXX that Google is refusing to remove my payment card and that they do not allow customers to close Google Payment accounts -- despite that option being presented on the Settings page. There is also a google support article titled how to " Permanently close your Google payments profile '' that provides steps. Unfortunately, following these steps results in the error messages I mentioned, previously. It is unacceptable for Google to refuse to remove my payment information, even after I have advised them that I revoke authorization for them to retain it. It is unacceptable for Google to refuse to close my Google Payments profile, even after I have advised them that I do not accept their privacy policy or terms of service.
09/22/2016	Yes	Prepaid card Gift or merchant card	Managing, opening, or closing account	NC 28115	Web
It has been an ongoing problem with Google, Inc regarding the Google Playstore credit available on my account. I have contacted Consumer Finance Bureau and filed a complaint on XXXX XXXX XXXX with the complaint number Case number : XXXX. To give a brief overview of what is going on, I have purchased Google XXXX gift cards worth {$2000.00} from XXXX Store in XXXX XXXX with an intention of buying Google Devises from the XXXX website. I was later confirmed that XXXX credit can not be used to buy devises and I was told by the customer service that they would add the credit to my google account " XXXXXXXXXXXX '' and then they would refund it back. After numerous phone calls and over XXXX different emails, I have filed a complaint with the Consumer Finance Bureau. I have heard a response back from Google and below is the response : " Google Inc said : Explanation of closure hank you for reaching out to my team about your Google XXXX gift cards. I understand that you meant to use them to purchase Google XXXX hardware, and are disappointed that, as described in our Terms of Service, Google XXXX balance ca n't be used to purchase hardware and ca n't be refunded. Due to your particular circumstances, as a one-time-only courtesy, I 'm able to refund the full amount remaining unused This refund payment wo n't cover any fees incurred by accepting it. If you are based in the US please complete this form : XXXX If you are outside of the US, please complete this form : https : //support.google.com/googleplay/contact/wire_form Thanks for your patience. " Since I have received the reply, I have submitted the requested form as stated and since then Google has been taking me for a ride. I was suppose to receive {$2000.00} and they reply back saying they have sent it. I have never received my {$2000.00} in to the given bank account details. Every time I contact them over the email, I always get a reply that they are working on the refund and their higher up team is going to respond to me. Even after numerous emails, I have never received the funds. All I get is a silly response that they have sent the refund but when I ask for the details, they do n't have XXXX on when they sent the refund or where they sent the refund. I am just getting tired of this round abouts and I am not at all getting any kind of response. I would really like CFPB to step in and help me know what is happening with my refund. Thanks, XXXX
01/11/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 32209	Web
On XX/XX/XXXX, XXXXat XXXX XXXX I received a response from Google pay specialist concerning a previous complaint against them : thank you for waiting patiently for our update. THIS IS XXXX AND WE'RE GETTING BACK TO YOU AS YOU FILED A CASE WITH CFPB. TO HAVE YOUR REMAINING MONEY IN GOOGLE PAY REFUNDED TO YOUR BANK ACCOUNT PLEASE COMPLETE THIS SECURED FORM ( https : //support.google.com/pay/contact/usd_wb_ach? XXXX & XXXX & XXXX ) please do you this form now, even if you previously link a bank account to Google 's payments service I would like to make sure that we refund your money promptly to your preferred bank account with your most updated information thank you and have a great day thanks XXXX the Google support team. As on XX/XX/XXXX I noticed that my money was not in the account anymore but {$3.00} which was a total of {$61.00} so TODAY XX/XX/XXXX I CALLED THEM CONCERNING THE WHEREABOUTS OF THE PHONES I WAS SUPPOSED TO BE TRANSFERRED THROUGH THE PAYMENT FORM METHOD WHICH REQUIRED A BANK ROUTING AND CHECKING NUMBER BUT AS I WAS TALKING WITH THE REPRESENTATIVES THEY SAID THAT THE MONEY WOULD TRANSFER BACK TO THE SENDER WHICH IS TOTALLY AGAINST WHAT I RECEIVED ON THE SECOND OF XXXX WHICH DOES NOT COMPLY WITH WHAT THE AGREEMENTS WAS ON GAMES IS ALL I'VE BEEN GOING THROUGH WITH GOOGLE PAY WHY WOULD HE SEND ME A FORM TO REQUEST THE MONEY OUT OF MY ACCOUNT TO MY PREFERRED BANKING CHOICE TO JUST SEND IT BACK TO THE SENDER WHICH DAY WAS NOT SUPPOSED TO DO THAT IS ILLEGAL IN THAT IS STEALING TO GO INTO A CUSTOMER 'S ACCOUNT AND SEND IT BACK TO A SENDER WHICH YOU MAY NOT EVEN KNOW IF THAT WAS SUPPOSED TO EVEN TAKE PLACE CUZ THERE WAS NO FORM OR NO A KNOWLEDGEMENT FROM ME TOOK HIM TO MAKE THEM FEEL AS SUCH TO DO SO. I TOTALLY FEEL XXXX VANDALIZED AND FEEL LIKE MY ACCOUNT WAS VANDALIZED AND FUNDS SENT BACK TO SOMEONE THAT WAS NOT THR SUPPOSED AGREEMENT. I want to take a lawsuit out on Google pay, Google llc, alphabet on this matter come through this far too long since XX/XX/XXXX of this issue and just for them to send my money to a wrong account let alone a reversal and not a transfer why would I receive a reversal if I got a transfer form on the XX/XX/XXXX and my money was taken out of the account on XX/XX/XXXX. I have that email case number ID that has that form. Your Google Support Inquiry : Case ID [ XXXX ] Also I would like to seek section 2102 california financial code.
11/01/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Unable to get your credit report or credit score Other problem getting your report or credit score	OR 971XX	Web
I have been trying to get my credit report from XXXX XXXX for months now, every to obtain this falling their instructions always keeps me going in circles. I have called them and asked for them to give me help many times but I can never ever get my true credit score or any type of information from them. I can however go to other services such as XXXX XXXX and get my credit score which states that it is a score of XXXX, it states that I have two revolving accounts and two installment accounts with no negative items. Other services for example when I went to go purchase a car I had told me my score was a score of XXXX this is in complete discrepancy of what my actual credit report is. I have also attempted to call XXXX and talk to them I did once talk to them and they stated that I owed on two credit cards first off I was always told that XXXX would never call me but they did., After discussion with their representative I inform them a yes two of the credit cards were in fact mine at one time but due to Identity theft which is documented with the FTC doj and you that I could not contact them to talk to them about it or even make a payment, experience represented told me that I should have had insurance on the two cards I informed her at the time I did have insurance which I do in fact have insurance on these cards they showed them charged off in XXXX of 2021 still showing payments after that which I never did and also showing 90 day and 120 late pays, this is completely incorrect. I filed with the bureaus to remove these items which they refuse to do, however if I had insurance on these cards which I did they should have been paid off and recommended to me if this was taken care of which never happened the two credit card companies are credit XXXX XXXX XXXX and XXXX XXXX XXXX. Every attempt for me to contact these companies is future due to my phone being blocked from XXXX and by XXXX and XXXX I'm considering this a complaint and I will be going to the media this afternoon to make this public because it is false erroneous and flat out lies I also have an original report from annual credit report which is the most accurate in my possession which shows the information on there quite different from what they are reporting on my current credit report I doubt that they know that. I'll be filing next with the cfpb my reports against XXXX, XXXX, XXXX XXXX and XXXX.
11/11/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	TX XXXXX	Web	Servicemember
I had a hacking incident on XX/XX/22, in which my personal checking ( through XXXX ), my XXXX, and Google Pay accounts were affected. My bank/XXXX and XXXX returned the stolen funds to me fairly quickly. I did not actually lose any money through Google Pay, the hackers used my Google Pay account to move their money through to other people, like a conduit. But in the eyes of Google, the money went though my account -- so I owe it. There are two issues here. One is the overwhelming challenge it has been ( 6 weeks and counting, as of today ) to get Google to fairly and transparently review my case, with all of the proof I provided. The have denied the case repeatedly, although never letting me speak to anyone of authority, everything has behind the scenes in the " escalation dept '', and only 200 characters of information can be provided on your own behalf in writing. That's it. Second, and the main reason for this contact with you, is that I came to a point where I realized, I must just pay this amount. Although it makes me so angry -- that the hackers are winning -- but this issue is taking over my life -- AND I am worried about my credit. So I tell Google, fine, I will pay. But now, I can not -- because their system is not letting me! It has been 2 weeks of me trying to GIVE THEM this {$1600.00}, and their systems are not accepting it. I have called and emailed, and they are no help. They ( different people each time ) give me the same initial instructions, like a hamster wheel. So now, I am concerned that this will somehow go to collections, even while I am trying to pay this AWFUL money. During this whole process, they have locked my account, and all of my apps. I have a small business and a google XX/XX/XXXX so the only way I can have and use apps in my phone is through the google XXXX and google pay. But with the account being locked, it has affected my business, because my phone & business apps are affected. I am worried that I will have to change from an android platform over to XXXX, because XXXX controls everything in the android world. I feel very lost and vulnerable, all because I was hacked, and I am trying to do the right thing. I am small -- they are HUGE. I feel that XXXX is doing nothing to help, even to help me make this payment. And if it hits my credit I will be even more devastated. Can you help??
04/28/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	FL 32779	Web
n 2011 or so Google marketed a free version of " XXXX XXXX XXXX XXXX '' at anyone who wanted vanity/personalized email accounts other than XXXX account. However, they phased those out and now focus only on business ( XXXX XXXX then XXXX ). They've left in the free legacy accounts, but they converted them to business accounts even though ours has nothing to do with business. We've been trying for months with numerous agencies to find someone at Google who will help us convert the old " XXXX XXXX XXXX XXXX '' account to personal accounts and preserve purchases and settings in the app. Google refuses to acknowledge us unless we pay to upgrade to an XXXX account at our cost, which shouldn't be necessary to just get out domain/accounts converted back to a personal account again ( which a company with the know how of Google should be able to do easily ). The best we can find on their forums is that we just download a raw dump of all our Google data ( Google XXXX ) and lose all purchases and anything else we've done. To bad so sad. Neither the FTC nor the FCC has been able to help. Hopefully the CFPB can since now Google is making changes to their consumer financial product. Now we come to the new issue. Google is getting converting their Google Pay digital wallet and tap-to-pay service to a new Google Pay service. However, they will not let business/enterprise users ( which apparently we are ) use the new service, so we are going to lose our digital wallet and tap-to-pay services that we have quite a bit of financial information in. I attempted to contact Google to ask about the new Google Pay, and all I got was that it won't work with enterprise accounts and that I need to create a new, separate XXXX account for it to work. But they did not even acknowledge my question about converting my " business '' account to a personal account or why they are otherwise kicking so many users out of their financial service without a viable alternative. Google told CFPB on XXXX that I have a personal address and it's not a problem, but that is not true. I can not use their Google Pay service ( or any other service like Google XXXX ) because it is " not available for workspace accounts '' so the issue is not as they stated when they erroneously closed the previous complaint and they gave inaccurate information to CFPB to close it.
01/31/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 92630	Web
The XXXX case that was initially opened in XX/XX/XXXX was prematurely closed, as I believed that Googlepay had completed their task of refunding to me the balance ( {$180.00} ) of my permanently suspended account, however, these funds never reached my bank account as requested, and the {$180.00} had since been sent back to my suspended Googlepay account. In the time since opened my first case with the XXXX, I have been assigned a minimum of 6 GooglePay support staff members, each of whom did little to nothing at all in regards to the steps it will apparently take for me to receive the refund that is due to me from GooglePay. I mentioned this in the initial case I opened almost 2 months ago now, that my boyfriend was dealing with the exact same situation with GooglePay ( ie paid {$180.00} by same person on XX/XX/XXXX, had account suspended on XX/XX/XXXX, was not able to retrieve these funds or talk to a rep from GooglePay about resolving this problem ) .The big difference with his case as compared to mine, is that it some time in XX/XX/XXXX, Googlepay allowed him one time access to his suspended account, at which time he transferred the {$180.00} onto a bank card of his, and his issue was resolved. I have asked repeatedly for the same opportunity from GooglePay but have not been allowed any access to my account. Instead, there have been 2 failed attempts to utilize ACH transfers into two different bank accounts in my name ( no reason has been given for the failure to transfer ) for which I gave accurate routing and account numbers as requested by GooglePay but now 2 months later, the {$180.00} still sits in my suspended account. If I would be allowed access just once to my GooglePay account, this situation that has been ongoing since XX/XX/XXXX would be resolved in minutes, rather than the months it had already taken Googlepay to assign, then reassign my case to several staff members, wasting valuable time, money, and resources on GooglePays end, and on my end has been hundreds of hours writing emails, opening cases with CFPB and others, and putting me out at w time where I am currently unemployed and desperately need access to the {$180.00} in question. Please give me one attempt to transfer the funds out of the account and then close my account permanently. Its that simple but has been made so complicated.
06/08/2017	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	PA 17602	Web
I have been Complaining about a refund from google for over a year. I and my bank have tried to resolve this issue. My bank has wrote letters to them, talked to them over the phone, I have been emailing them, filed disputes with my bank and contacted state agencies. I was told that google sent my payment to XXXX XXXX XXXX and to XXXX XXXX from google.I have been calling them and waiting for reply but have been having issues recovering my refund. I have tried everything to get them to give me my money back as well has my bank XXXX. I have several case numbers and they keep giving me different statements. I keep getting new agents so I have been passed around to so many agents and I am getting upset at this situation. I am asking that they send my money back to me as they told state agencies that they gave me a refund when they told false information.At this point in time I feel they are doing this so they do not have to pay me my money back from these fraud charges. My bank showed them proof that nothing ever came to me and I keep getting excuses as to they already sent a refund, they never sent a refund and get passed around to agents. I will attach the information I sent to them in this dispute. Google case number XXXX. Email used for contact is XXXX. Dear Sir or Madam : I am writing to dispute a billing error in the amount of [ {$1400.00} on my account. The amount is inaccurate because the money was reversed by google when in fact Google was to issue a refund in the amount of XXXX.I am also requesting proof of any payments sent from your company, And transactions that was paid to the right bank. I have attempted to get a refund through your customer service department and have sent letters from my bank, my bank statements, and reversals that google made from my bank. However, after a year I have still not received a refund of the {$1400.00}. I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited as well, and that I receive an accurate statement after the payment has been resolved. .I look forward to your reply and a resolution to my problem. To resolve the problem, I would appreciate you refund my money that was stolen from my bank. Please investigate this matter and correct the billing error as soon as possible.
08/17/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 93637	Web
First of all I would like to make it clear who I am, although I doubt very highly Google does not know who I am but my information : XXXX XXXX XXXXXXXXXXXX ( Google Billed this email to the bank alone XXXX flagged account without contacting me 16 times. Google stated that I did not tell them in the time allowed, blamed my family, the bank, XXXX XXXX and now I am providing the person that was linked and logged into my XXXX device ( that is a google owned XXXX operating system ) as administrator. That I had to figure out myself. I have asked repeatedly what the number was that was logged into the phone because it just said XXXX. Nobody would tell me. This person on his XXXX page worked or works for google as a driver and is able to bill through the google system. Since he was logged in as administrator and I have no clue who he is it proves he is apparently tech savvy enough to be able to do that and google is assisting him. If not why would google repeatedly side step the complaint to close it. why would all google wallet charges be deleted that I have copies of from the original date I found out. I want google to help me and protect my information yet for the last three years repeatedly i have numerous log ins from places I am not. Please answer why this person is on my account. There is no possibility of Google not knowing they have actually stated OH there is a duplicate account to say oops made a mistake it didnt happen sure it was n't your family. Google stated they refunded all monies well half was refunded does that mean on top of the entire total he got an extra XXXX or was it not refunded. I was also asked for a case id given by google I will provide that but im not sure which one. would that be the case Id in XX/XX/2014 when I found out and notified google or would that be the final email sent three days ago that I still have n't had a response on. Try these if you would like others go to the 6 other complaints with CFPB that have full documentation to prove what was done by Google to assist this man in destroying my life! Also if Google would of looked at the attachment, the compromised email is listed before the fraudulent account number. I guess it was n't important enough for them to look! There should be no problem figuring it out now! RE : [ XXXX ] RE : [ XXXX ]
10/13/2015	No	Money transfers Domestic (US) money transfer	Money was not available when promised	PA 18064	Web
On XXXX XXXX, I transferred {$400.00} from my personal checking account ( XXXX ) to Google Wallet. The transaction ID is XXXX. Google Wallet is an app which is paired with a Google Wallet Mastercard. Its like XXXX except XXXX works as advertised. According to media reports, most of the funds GW holds on behalf of its account holders is held in FDIC insured accounts, but the GW TOC claims that GW is not FDIC insured. Several operators told me GW is not bound by FDIC regs. I transferred the money because the UI explicitly and unequivocally stated that the funds would be available in seconds. It stated " Money will be available in a few seconds '' " It may take a few days for your bank account to be debited ''. I immediately received an email that the funds would not be available in GW until XX/XX/XXXX. I immediately called GW customer service. The operator stated that this was a recurring problem. She cancelled the transaction, then warned that the money would still be taken out of the account, but that my bank could stop that from happening. She, and several other operators stated that this could not be stopped by GW once initiated. I called my bank and was told that stopping such a transaction was simply impossible. The problem is not with my bank. They always do everything right. The money was transferred from my account the next day ( XX/XX/XXXX ). It is now XX/XX/XXXX. I spoke with my bank and a GW manager and XXXX GW operators today. The transfer from XX/XX/XXXX is the only relevant transaction they can see. The transaction appears as failed in the GW dashboard, so my balance there is {$0.00}. The GW operator told me the money " should be '' in my XXXX account. My money is reflected nowhere. I am told it will reappear in a few days. I believe it will. The problem is the button said that the funds would be available in seconds, not weeks. Another problem is that the {$400.00} is not reflected anywhere in the observable universe. If a bank ( or even a small time payday lender ) did this, the FDIC would kick the doors off the hinges and have the place in receivership in an hour. They would be cuffing people. This same dilemma almost certainly recurring XXXX of times a day. I just checked and the UI is still promising " money will be available in a few minutes ''
12/20/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	FL 32209	Web
I'm very angry with Google llc as a whole on XX/XX/XXXX I was forced to make a switch to the new Google pay app for some odd reason.I made a new account and it wasn't even open for 30 minutes my account is already suspended as a receiving is for transaction which is bigger than the last three I'm trying to get to the bottom of the matter I'm dealing with rude prejudice Representatives that sound like they're from India.IM VERY SICK AND TIRED With prejudice behavior FROM Google : XXXX while trying TO SEE WHAT'S going on with MY Google I WAITED 6 DAYS already WHICH AT THE TIME I DIDN'T EVEN KNOW I WAS CONVERSING WITH GOOGLE XXXX AND NOT WITH THE REPRESENTATIVES IN AMERICA I FEEL LIKE MY PERSONAL INFORMATION IS BEING USED OVER THERE WITHOUT MY CONSENT OF ACKNOWLEDGMENT!!!! EVEN after submitting my documentations social security card ... id card and mail!!. I TOOK COUNTLESS SCREENSHOTS FROM MY G PAY ON WHAT I SEE I EVEN SENT A VIDEO TO Representatives & been getting NO WHERE BUT attitudes WHILE DEALING WITH REPRESENTATIVES WHO prolonging my time over the phone why they put me on hold FOR MORE THAN 65 MINS I come back to the phone like I wasn't waiting that long talking about he was speaking to a specialist when they never spoke to a specialist because why would specialistespecially tell you to tell me to cash out with the card that I have on file if my account is still suspended they wouldn't tell you that and leave my account suspended knowing that wouldn't work I'm tired of being told one thing and the other I'm tired going in circles .I 'm hungry I want my money so I can go to the grocery store and find something to eat. GOOGLE BEEN XXXX ME FOR A LONG 6 days now.. remember guys when I was telling you that this app is really from XXXX and not America Don't believe me look at the screenshot where it sayS XXXX XXXX 50 % off I don't stay in XXXX. why is this app is in our store in America? if we don't have American things if we have a Google here why is Google XXXX app is over here in America in our USA XXXX I'VE NONE OF THOSE STORES OVER HERE IN AMERICA!!!!!!! hey trying to prolong me not getting this issue fixed so they can have my money that's in my account this seems very fishy to me it doesn't take long to verify my age and they starving me behind my age verification
07/02/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Struggling to pay your bill Credit card company won't work with you while you're going through financial hardship	SC XXXXX	Web	Servicemember
I was charged XXXX on XX/XX/2022 by XXXX for a XXXX XXXX XXXX i never ordered. My bank frauds dept. notified me that morning the phone was charged, I told them that it was not me who charged the phone. They told me they would launch an investigation, but until the resolved the issue they would put the money back into my account. I said that was fine, since I live on XXXX. So they did their investigation for about 4 weeks I thought every thing was going my way until I received a letter about the incident saying they didn't find anything wrong. Well since that day it has been a struggle just to pay my bills, They took back the XXXX out of my account. I called and complained to them with no satisfaction. They said the case was closed and nothing more to do or say, well i guess that ended that. So I went to my bank and told them the story with no justice, they replied that they listen to their frauds dept. well needless to say i have been in a financial bind since then. I then reported it to XXXX that someone had used my credit card number to order a XXXX Phone off their website. See you must have a Credit or Debit card on file with XXXX if you use their services, which I do. That is the card that was used to purchase the XXXX XXXX XXXX, that i never ordered and was shipped overnight to someone using my name XXXX XXXX in XXXX XXXX, SC. I don't recognize the address so I told XXXX that It wasn't me, but they replied that it was me that i was the only one who could have purchased the phone. Well I Replied to them how do i know it wasn't someone who worked for one of your XXXX stores since they have all of my information. They replied that was impossible. I told them well the phone was shipped to XXXX XXXX SC I don't live or know anyone that lives there, I live in XXXX, SC have for over 32 years. Why would i ship it there? The XXXX XXXX Police told me no crime was committed in their area that there was nothing they could do. The Police in my area said that it was between my bank and myself. So I'm out XXXX, I ask you where is the JUSTICE? XXXX XXXX XXXX XXXX XXXX, SC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Out of OHIO XXXX XXXX Only way to contact them is through XXXX XXXX My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SC XXXX My email is XXXX XXXX
06/05/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CO 80016	Web
I use XXXX for everything as a result I have the Google play store on my phone. If I want to buy an app or book or anything like that I need to do it through Google. My Google pay account was suspended for suspicious activity they said but there's no way that's true as when they did it my last purchase was over a week before this. I've tried submitting the necessary documents. They wanted a picture of my drivers license and a picture of my statement from whatever payment I used last ro purchase something which was my XXXX as thats what I generally use for all of google purchases. I haven't heard back from anyone on it. I tried to call and it just went in circles. After covid they have a smaller team so there may be delays that make it take longer, no one knows how long or if it will even be fixed. I was told it usually takes 24 hours which it's been and no response from anyone. I requested to speak with a supervisor in the hopes of getting some answers on when it will be fixed and was told I was the next person on her list to call. It took almost two hours for her to call me. I unfortunately missed that call as it was so late at night. If I had been told it would be that long then I would of had them call me back the next day. The whole experience has been horrible and worst customer service experience I've had in a very long time. All I wanted was to buy some items in a game I play which it looks like I will miss out on since they are only available for a this weekend and then there was a bonus point event for the same app to get extra points for purchase that ends today that I'll be missing out on as well. I even tried to buy a Google gift card separately to just add it to my account to use in the meantime. Nope I can't do that either apparently. Poor communication skills and poor customer service from Google. Most companies when they think there have been fraudulent charges on your account freeze your account immediately since if thats really the case then they need to stop any further transactions. Doing it so long after the fact doesn't make sense. I have another Google account but I guess I'm also not allowed to make purchases on it either since it says do not use another account to make purchases on Google or it will be suspended as well.
08/24/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Confusing or missing disclosures	AE XXXXX	Web	Servicemember
I am writing to formally request your intervention in a matter concerning an unjustified suspension of my account by XXXX, and the subsequent unresponsiveness of their customer service in handling the issue. On XXXX XXXX, I purchased a membership with XXXX and made the payment through my XXXX account. To my surprise, within a mere 24-hour period, my account was unexpectedly suspended. Upon reaching out to their customer support to understand the reason for this suspension, I was met with silence. It was only after filing a complaint with the XXXX XXXX XXXX a few weeks later, that I received communication from XXXX They stated that my account was suspended on grounds of violating their terms and conditions, specifically for including personal information on my profile. However, upon careful review of their terms and conditions related to site use, I found no clause or provision that prohibits the sharing of one 's personal information. Eager to resolve the matter and abide by their request, I promptly began the process of removing the said personal information from my profile. But even before I could complete the corrections, my account was once again suspended. It's pertinent to note that I did not add any new personal information during this time, nor was I given adequate time to make the requested edits. Given the facts stated above, I firmly believe that I have not violated any terms and conditions set forth by XXXX. The abrupt suspension, coupled with the lack of clear communication on their part, has not only disrupted my user experience but also led me to question the value of the membership I have purchased. Therefore, I kindly request your esteemed office to intervene in this matter and ensure that I am granted a full refund for the membership, either into my XXXX account or as credit into my XXXX XXXX account. Please find attached a copy of the terms and conditions from XXXX XXXX website for your perusal. I trust that the Consumer Financial Protection Bureau will consider my grievance seriously and help me get the necessary resolution. I am available for any further information or clarification you might need in this regard. Thank you for your attention to this matter.
05/10/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	MA 01906	Web
On XXXX XXXX , I initiated a transfer of {$1000.00} from my Google Wallet balance to my debit card ending in XXXX using website wallet.google.com. The website returned me an error stating that 'The transfer could not be completed, please try again '. However the money was still deducted from my wallet balance and never returned back to my wallet. I looked at the transactions on my wallet account and could see a transaction with Id : XXXX with status as PENDING created at XXXX XXXX , 2017 XXXX XXXX . I reached out to google wallet support via chat agent ( XXXX ) and she advised me to wa it 24-48 hours while she escalates the issue to a specialist. I got a response next day telling me that the money should be in the bank account. I responded telling that this is not correct as the money is not in the bank account and transaction still shows status as Pending. I received another standard response to wait 24-48 hours. On Monday XXXX XXXX , I contacted google wallet support via phone. The agent worked me to troubleshoot and we even contacted my bank to check for any incoming transfer. Bank verified that they do n't see any incoming transaction. The Google agent advised me to w ait 3 business days as he confirmed that money has been sent to Bank by Google. On XXXX XXXX , I contacted google wallet again via phone since the money is still not in the bank. I spoke to a supervisor who looked at the account and mentions that while he sees deduction of {$1000.00} from my wallet balance but he do n't see any transaction. So basically now google seems to be in a denial mode for any existence of a transfer. However since the supervisor could see deduction, he mentioned that he is going to escalate the issue t o Tier-3 support an d advised me to wait again. I am writing to CFPB to provide help in getting the money refunded back eith er to Google Wallet balance or the bank account it was being transferred to but not stuck somewhere in google IT systems on support who have no clue. This issue has taken a lot of time and mental troll due to being with Google support via email/chat/support.
10/02/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	IA 52804	Web	Servicemember
XXXX XXXX accepts only google pay for a membership that allows longer than 12 second security recordings. XXXX XXXX can not get their payment which leaves my family at risk of our dangerous stalker we do have as we can not record more than 12 seconds nor use my card to pay for our membership this month google pay wants me to verify a card i have not had in along time. that card also does not show in my active list of payment options as a card to remove. my current debit card does show. it is the only card i now use.. google pay said to send a photo of the card i do use in place of the one they requested to verify. as well as to send a photo of my drivers license to verify my identity. i did that twice. both times my information has been declined this month. google pay called me 3 times when i found how to search and find the call me button. it is very very difficult to find that. 1st call the woman said send info i did have. it was declined twice. 2nd call the robot system hung up on me. i was so upset i waited a day to try again. 3rd call XX/XX/2021 someone with an extremely thick accent answered and said not that he could fix anything but to " watch for an email from google pay '' 4. i have received several emails from google pay, all with instructions on how to verify my identity, how? by sending proof via their camera system, of my i.d . and credit card i no longer have. not helpful as if they are rubbing it in and never even listened at all. i am extremely frustrated and worried they are allowing my info to be used fraudulently possibly as well as NOT fixing the issue which is putting my family at risk and i am unable to pay for longer security recordings via our wyze cameras. any assistance would be truly appreciated. i do not feel google pay is going to correct this issue. it has been ongoing for over a month now. also XXXX XXXX does not have any phone nunber to call either nor any other payments accepted. .both companies have very poor customer service and it is near impossible to find how to reach them. for wanting my money they need to be easily accessible to reach.
11/13/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	XXXXX	Web
I have a problem with Google and a lot of people have the same problem with the company. Google has a monopoly in many fields and because there is no competitor to it, it subjects us to two unfair laws and takes away legitimate rights. My problem with Google Ads, I have a lot of problems with them and because Google is the only dominant company in this field At first, I had a Google ads account and it was working fine and everything was fine I spent approximately XXXX USD, and on the XX/XX/XXXX, I checked my account and checked a message that appears in the account. The message content is ( Your account has been suspended. Your account violated the " Unacceptable assets in commercial activity '' policy. ) Knowing that I did not reside for violating the policy, however, I wrote to Google on XX/XX/XXXX in order to try to solve the problem. Knowing that I did not reside for violating the policy, however, I wrote to Google on XX/XX/XXXX to try to solve the problem, and the company responded to me on the next day and this was the content of the response ( your account was suspended on " Google Ads '' due to its non-compliance with the " misleading content and information '' policy " Missing '' that we put about the unacceptable assets used in the business. ) The company imposed a penalty on me and banned me from creating any other ads computer for life I did not break the law and the company punished me If you broke the law Why didn't the company send me a notice and give me a call in order to fix the mistake? Why did the company close my account when it contained money and did not return my money? Why was I permanently banned when they didn't send me any prior notice? Why did the company stop responding to any message from me? I have another problem. I have a lot of invalid clicks, and with this you did not return me the money for these clicks. The rate of invalid clicks is 53 %, but with this you take your right to the fullest and do not return anything to me I hate contempt, all my work has stopped, I have lost a lot of money and have had problems with clients
07/02/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX 76179	Web	Servicemember
My granddaughter ( XXXX ) downloaded a " free '' game ( heypets zro ) from XXXX XXXX on XX/XX/2021. On XX/XX/2021 I was notified of a pending charge for {$210.00} on my checking account. I immediately notified XXXX XXXX XXXX that this was not authorized and I didn't make this charge. They canceled my debit card & issued me a temporary refund and opened a claim. On XX/XX/XXXX I realized the pending charge was a subscription to heypets zro for the monthly fee of {$210.00}. I canceled the subscription and notified XXXX XXXX. On XX/XX/2021 I read an email from XXXX XXXX saying I didn't notify them within the 48hrs and my claim was denied. I emailed XXXX XXXX back on the XXXX of XXXX saying I did notify them within the allotted time frame. I just didn't fill out the correct claim form. I also stated that as soon as I read the email saying I needed to fillout a different claim form I tried to do it immediately. It wouldn't allow me. I also got on XXXX XXXX chat to try and get it canceled with XXXX. He wasn't able to and had me escalate it. Sometime later My XXXX XXXX account showed it was refunded back to me. Fast forward to XXXX. My bank takes back their temporary credit saying I had a relationship with XXXX XXXX so they denied the claim. XXXX XXXX payment history shows that the {$210.00} is REFUNDED and tells me to contact B of A for my money. B of A says they never received the money. I engaged with XXXX chat ( XXXX ) again about not receiving my money. They say that B of A canceled the transaction and I need to contact them for my money several times. I have talked to B of A multiple times and they said XXXX received their money and never issued a refund. I have the chat from XXXX XXXX saying the transaction was cancelled and B of A owes me money. I have my transaction history of all transactions for {$210.00} from B of A showing the withdrawal from XXXX and the temporary credit issued and then taken away. I have my XXXX XXXX account showing a refund for {$210.00}. I also have the emails from XXXX XXXX about the disputed transaction.
10/18/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	WA 98122	Web
This is the second complaint I am filing for this issue as my first was closed final with no resolution or response other than " we'll get back to you. '' On XX/XX/2023, Google suspended my Google Payments account suddenly and without warning. This happened not long after I obtained XXXX status on their games account and earned over {$57.00} in rewards that I am now blocked from redeeming or using in any way. I am not able to buy anything using Googles payments service, which is basically anything owned by Google or any apps or games on their store. This prevents me from doing things I normally do all the time. I am also a paying monthly subscriber to some of their services, and I can not access or use some of the perks of being a subscriber even though they are gladly taking my monthly subscription fees. They asked me to fill out a form in order to verify something about my account. That form was asking for information regarding the last gift card I redeemed on my account including dollar amount of the gift card, where it was purchased, etc. I provided this information and later received an email about Google being unable to help me redeem the gift card. However, that is not the issue as the gift card was redeemed successfully and used. I was trying to lift the suspension on my account. I have been back and forth with customer service via live chat, email and phone calls for over a month and a half now and they are leading me in circles and directing me toward the same exact form I already filled out. I filled it out over XXXX times over the past month and a half as well with the same result. The customer service representatives state that they can not divulge any information about this due to privacy concerns even though I am the one affected, nor can they connect me to someone at Google that can help me fix this. I have no way of redeeming earned money in my account and I have no way of redeeming additional gift cards I purchased with my own money that I am still attempting to get refunds for. They have essentially stolen from me.
05/27/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	GA 30294	Web	Servicemember
Attached is the representment from google to XXXX requesting dispute reversal. The representment provided by google also indicated on the Case Summary, that I checked marked that " Authentication '' is required for each and every digital content purchases, which google failed to follow and allowed those unauthorised and unauthenticated charges to go through. These were not reoccuring subsrcription, because there were none. I did not authorize those charges that didn't have my password. Google authorised those charges without my permission, thereby putting me in a financial hardship. For the fact that I requested for password to be entered for every digital purchase, and google allowed the purchases without password verification against my request, I am not liable for those unauthorised charges and based on the compelling evidence provided by google that comfirmed what I have been crying all along that I never entered my password to authorised those purchases as I had indicated when I stored my credit card on my google account, I am requesting refunds to every unathorised and unauthenticated purchases. The purchases that have Password verified, I authorised. The purchases that have " User Opted out of Password '', Google authorised, and therefore Google should bear the burden and consequences for allowing such without my permision. I do not wish for this to happen to any consumer, ever again. Companies are bound to honor consumers request when indicated. On No circumstances should google should have allowed those unauthorized purchases without my permission. The Representment from google did infact show that Purchases that I authorized have password verified, and Purchases that I did not authorize have " User Opted out of Password Challenge Password '', which was never supposed to happen. Out of the numerous unauthorised purchases, google only refunded one of the unauthorised purchases, in the amount of {$49.00}, while over {$2000.00} in Unauthorised purchases are yet to be refunded by google.
12/24/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX XXXXX	Web	Servicemember
If you look at my last case # XXXX, you will get details of this ( same, ongoing case ). After I filed that claim with you, Google finally accepted my ID proof, and I was able to start making payments, including trying to pay them back for the hacking money that I do not actually owe them. I decided to pay because just wanted to get past this. Then this morning -- on XXXX XXXX, I got another alert that said My ID has been rejected AGAIN ... .they are asking for the same OLD banking info ( that's how I know it is related to the original hacking issue -- that bank account is closed after the hacking of my account, otherwise they would use one of my current accounts on file for verification ) ... .and yet I uploaded it again this morning, hoping it was just a mini issue ( maybe ) -- but NO -- they immediately rejected AGAIN!! This is ridiculous. Of course, today, on XXXX XXXX, I tried to contact google about it, and the XXXX started all over again. No one can help, they say let me transfer you, the next person says I can not help, they next says can you start over from the very beginning again. This has been going on since XX/XX/XXXX! That is 3 months! It is unfair to me as the consumer, to have to contact Google 50+ times ( I have all of the proof of each contact ), and have to go around in circles, as if I do not matter, especially when I am doing all I possibly can to comply. And all of this is because my account was hacked. I am the consumer and there are supposed to be protections for me. I am shocked at how unorganized Google support is, they make me start over every time I reach out. They say I will be " escalate '', but all I get is a copy and paste reply that they can not help and " please try these ( same ) steps over again ''. What is a little person like me supposed to do against the HUGE google? What am I supposed to do? I feel I have no support. I pay for an extra help plan with Google ( Google 1 ) and it has been no benefit in this case at all. HELP PLEASE!!
04/02/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	NJ 086XX	Web
I purchased a service through Google 's XXXX XXXX app on my smartphone. And after completing the purchase, I wanted to remove my payment method details, in particular, my credit card name and account number ; however, Google is requiring me to add a new payment method as a condition before it removes my current payment method. I do not want to be compelled to add a new payment method in order to remove my current payment method information. Also, this requirement was not disclosed in the terms and conditions and I believe it is deceptive and as a consequence, my payment method information is kept hostage in the Google XXXX XXXX app. Also, I complained to Google via email, and the response included questions about me having a problem adding a payment method - but this, it seems, is a deliberate confusion of the issue because I never had an issue about adding a payment method - all I want to do is remove my current payment method WITHOUT having to add a new payment method. Also, Google has a section titled, " Remove payment method '' and then it states, " Choose a new payment method before removing ... [ it has my credit card name and the last four digits of my account number ]. '' Also, at the bottom of the screen it states to " Save and remove, '' meaning, to save the new payment method as a condition to remove the original payment method. I want Google to allow me to remove my payment method information WITHOUT requiring me to add new payment method information because to require this is deceptive because this procedure is not disclosed in the terms and conditions. Also, by keeping my payment information in the account it exposes my credit card information to any potential hackers who may successfully hack into my smart phone. Thus, Google 's practice in requiring consumers to add new payment method information, as a requirement before allowing a consumer to remove their current payment method, is deceptive, unfair, and adds to the risk of being hacked.
01/23/2017	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	NY 11204	Web
I was supposed to receive concert tickets after sending " XXXX XXXX '' {$150.00} through Google Wallet. The concert was on XX/XX/2017 and I never received the tickets. Since then he has blocked me on twitter after he stopped responding to my messages. Therefore, I ca n't see the direct messages between us anymore. At first he sent me a broken link that said XXXX which was weird because he told me the tickets were on XXXX. The link that I opened was broken. He told me that I could pick the tickets up at the venue which was a lie because I 'd need his ID and credit card information to pick it up. When I asked him he blocked me. This girl that was also scammed by the same exact guy received her money back that same exact day. I 've taken the same steps that she has and I still have n't received my money. Also a representative named XXXX, from Google 's support team, was the one that told me that XXXX was a scammer. He told me that his account is know for fraudulent transactions. Since that is the case, my money should have never went through to his account. Google wallet comes with 100 % fraud monitoring supposedly. This is why I do n't understand why is it that the first person I spoke to on the phone from Google payments ( XXXX ) told me immediately when he saw who I sent my money to that he is known for fraudulent transactions and scamming people out of their money. I want to know why his account is still open and more importantly why any money that is being sent to him goes through if it is on Google 's database that he is a scammer. I was not protected in the slightest and I want my money back from HIM. Not from my bank which is n't being helpful at all but from him especially since you know he is a scammer and let my money go through to his account regardless. My bank ( XXXX ) told me that I have to file a police report and even then there is not a good chance that I 'll get reimbursed. I just really need my money back and no one wants to help me. Thanks.
06/01/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	AZ 85016	Web	Servicemember
I have registered and created a profile with Google Pay. This includes personal information, company addresses, EIN ( s ) and account numbers. I am using and have used the service to receive and return rent payments as well as return tenant deposits. Recently, I have been repeatedly forced to contact Google Pay to ensure payments are processed. Despite being an electronic service, Google is implementing unrealistic transit times or not providing any expected process times with pending being a message for extended periods of time. The service is riddled with dead end customer service processes, sending the customer back to the beginning without a mechanism to solve the problem. If the customer desires to speak to a human, they are forced to deal with outsourced call centers in the XXXX, who provide zero service and have no answers to most questions. The same is true of using the chat function. American sounding names are used such as XXXX, when in fact they are not American. This is a misleading process as Google advertises American phone numbers in XXXX XXXX, CA. Nowhere is this deceptive practice disclosed in a way the average person can access. Only when queried do the contractors confess they are not Americans nor located in the US, let alone California. Some of these foreign contractors have quoted a sophisticated algorithm when telling me why my transfer, from American to American inside the domestic US banking system, is being held up. To my knowledge, money laundering laws are very clear about what constitutes a transgression, and rental payments, while often four digits in vs, use, do not constitute a money laundering event. Google Pay should either create a process that works in a defined timeline, with a process for speaking to an American with the ability to proved service, or exit this business and stop the false advertising that leads consumers to believe this service will be efficient and sea, less, which to my recent experience, is a lie.
03/01/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	FL 32779	Web
In 2011 or so Google marketed a free version of " Apps For Your Domain '' at anyone who wanted vanity/personalized email accounts other than XXXX account. However, they phased those out and now focus only on business ( G Suite then Workspace ). They've left in the free legacy accounts, but they converted them to business accounts even though ours has nothing to do with business. We've been trying for months with numerous agencies to find someone at Google who will help us convert the old " Apps For Your Domain '' account to personal accounts and preserve purchases and settings in the app. Google refuses to acknowledge us unless we pay to upgrade to an Enterprise account at our cost, which shouldn't be necessary to just get out domain/accounts converted back to a personal account again ( which a company with the know how of Google should be able to do easily ). The best we can find on their forums is that we just download a raw dump of all our Google data ( Google Takeout ) and lose all purchases and anything else we've done. To bad so sad. Neither the FTC nor the FCC has been able to help. Hopefully the CFPB can since now Google is making changes to their consumer financial product. Now we come to the new issue. Google is getting converting their Google Pay digital wallet and tap-to-pay service to a new Google Pay service. However, they will not let business/enterprise users ( which apparently we are ) use the new service, so we are going to lose our digital wallet and tap-to-pay services that we have quite a bit of financial information in. I attempted to contact Google to ask about the new Google Pay, and all I got was that it won't work with enterprise accounts and that I need to create a new, separate XXXX account for it to work. But they did not even acknowledge my question about converting my " business '' account to a personal account or why they are otherwise kicking so many users out of their financial service without a viable alternative.
06/27/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 94608	Web
Google ( 1 ) suspended my payments account without explanation, ( 2 ) cancelled my phone service because they would not accept my payment, and later ( 3 ) took my money in violation of their own suspension rules ( and refused to give it back because of their suspension rules ). ( 1 ) In XX/XX/2018 Google suspended my Google Pay account with changing justification and no details. Between XXXX and XXXX, they first claimed that I might be a victim of suspicious activity, then they implied I was suspended for potentially '' performing suspicious activity, and then they claimed that my account was going to stay closed due to a violation of their Terms of Service. They requested evidence of my IDs and credit cards to verify my identity ( with changing instructions each time they were requested ), and I provided photos of my drivers license, passport, and both active cards on my account, multiple times. Tangentially the Google Store approved financing for me to purchase a new phone, which they subsequently refused to accept as payment. They have repeatedly communicated that they will not reopen my account, and that they have no obligation to justify their actions nor provide any details nor provide a route to resolution. ( 2 ) Within two days of my Google Pay account suspension, Google Fi ( was then called XXXX XXXX ) notified me of a failure to pay my bill ( due to their inability to accept any payment method except Google Pay ). Despite a monthly billing cycle, my phone service was disconnected in less than a week, with no route to resolution. ( 3 ) In XXXX, Google Fi charged my credit card in violation of their own policies. Over the next month and another dozen support interactions passed between three teams, one support member acknowledged Google Fis violation of their own Google Pay suspension, but still failed to refund the payment due to that very suspension. No internal accountability to Googles own policies was acknowledged.
06/22/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MO 641XX	Web
Some time before XX/XX/2021 I activated a cashback offer from XXXX XXXX that would grant 20 % cashback on purchases over {$50.00}. The offer was set to expire XX/XX/2021. I received a notification sometime between XX/XX/2021 and XX/XX/2021 stating that my offer was about to expire, and made a note to myself to shop for glasses and contacts. On XX/XX/2021 I made XXXX purchases to to XXXX XXXX in the amounts of {$5.00}, {$100.00} and {$38.00}. The receipts all show the transaction as paid on XX/XX/2021, The processing of the transactions show as cleared on XX/XX/2021. I expected a cashback of {$20.00} to reflect in my account. On XX/XX/2021 while skimming through new offers in the GPay app I noticed another XXXX XXXX offer and activated it. Then went to check on the status of the cashback for the previous offer. It was not there. I attempted to contact support through the app several times over the next few days, and I was not successful. On XXXX I was able to get a hold of support via the browser, TO which I feel like I have gotten the run around. They have told me that there wasn't a XXXX XXXX offer then. I responded showing it listed as an offer in XXXX. https : XXXX # The_Offer They then told me that I activated it on XX/XX/XXXX. I reiterated that I activated a separate second offer on that date. and that I was looking for help with the offer that expired on XX/XX/2021, not the one expiring on XX/XX/2021. And I referred back to the fact that I got a notification for the expiring offer and to the link showing the offer listed in XXXX showing the expiration of XX/XX/2021. I then asked for a list of all offer that I had activated in the past, they pointed me to the list of currently activated offers I reiterated that I wanted to see all the offers I had previously activated not just the ones that are currently active. I asked for a transcript of the chat conversation to be sent, it was not and I can't attach it.
04/20/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CO 80205	Web
On XX/XX/XXXX, I logged into the XXXX XXXX app that I use every month to transfer my child support payment. I was forced to the new XXXX app and was forced to use the new platform. When I logged in and went to transfer {$600.00} to my bank account, I noticed that it looked different and only showed limited information regarding the accounts I am accessing. The checking accounts only displayed the last two or three digits of the account number. When I looked at the account numbers, there was an account that had the last digits XXXX and no other identifying information. I logged into my bank to verify the last two digits were XXXX and after verification, I transferred the money. After several days, the money had not been transferred and I contacted XXXX to find out what had happened. I was given a transaction number - XXXX which I presented to my bank. They had no record of that transaction. At that point I realized the new XXXX displayed no identifying information beyond the two digits and that two of my bank accounts ends in XXXX. There was no way for me to identify which bank account I transferred the money into. I've been on several calls with XXXX and they keep telling me that there's nothing they can do and because of security, they can't see any additional information. What they've actually created in an effort to attain security for the custormer is a breech in security that creates problems for the customer and, in this case, the loss of {$600.00} due to such limited identifying information of the accounts attached to the app. It is inconceivabel that an institution that provides financial services would set themselves up so that they have no ability to provide customer protection and customer service when dealing with moving money. Today was my 5th hour + long phone call that resulting in being told there's nothing they can do to recover or even identify where the money was transferred.
12/14/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	DE 19803	Web	Older American, Servicemember
Double Charging by XXXX for XXXX XXXX I am astounded to have to seek the help of state authorities to open a conversation with XXXX about double billing for their new XXXX TV service. I initially tried to sign-up on XX/XX/2019, but as I completed entering my credit card information I was returned to the screen asking me to sign-up. I could not understand what had gone wrong and did not want to end up with two subscriptions, so I closed the screen and watched to see if a charge would show up on my credit card. I did not see a charge for several days, during which I also was unable to log in and open the service using the email address I had used. Therefore I concluded my effort to subscribe had failed and I tried a second time using my wifes XXXX account. This time everything worked like a charm and I was able to access XXXX XXXX on my computer, my TV and share it with my daughter as well. All as XXXX advertised. However, I was subsequently charged {$49.00} the original failed subscription under my XXXX address, which had never worked and has never been used, AND {$49.00} for the subsequent service under my wifes email. I have spent many hours ( with a break to go to the hospital with appendicitis ) trying to contact a XXXX customer service representative. Nothing worked using all the phone numbers, websites etc. offered by XXXX. XXXX clearly has designed their system to not allow any customer access to customer service representatives. As a result, I have been robbed of {$49.00} and apparently have no way to stop this from snowballing into {$600.00} over the coming year! A company with the reputation and wealth of XXXX certainly should be expected to provide this minimal customer support. Meanwhile I will do whatever I can to publicize XXXX failed customer service approach that is costing people like me and my family hundreds of dollars in fraudulent charges. XXXX XXXX XXXX
06/13/2022	No	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Other problem	NY 143XX	Web
My google account was hacked and someone was able to make 2 purchases of {$320.00} to two credit cards I had on file. A XXXX card and a XXXX card. The XXXX card purchase for {$320.00} but google refused to refund me for the XXXX XXXX purchase and XXXXXXXX XXXX reversed the credit applied to my account which is no longer active. I've tried several times to dispute this with google but they keep saying " After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution. '' The XXXX card transaction was made on XX/XX/2021 for {$320.00}. I realized that an email was sent to me to which I had to respond within a certain amount of day but unfortunately whoever hack into my account also put a filter on my emails, so any emails that were coming from google, online stores, and even my bank I was not getting because they were set to go straight to my trash folder. I finally figured this out after I was having issues with not receiving very important emails and missing deadlines to respond to them. The hackers also hacked into a few other accounts such as XXXX and XXXX. A purchase was made on XXXX but luckily I was able to catch it in time to stop it. Multiple out-of-state ship-to addresses were also added to my google account along with other accounts XXXX I finally figured out how my accounts were being accessed. One day my daughter was on the computer and she called me to tell me that the mouse was moving on its own and multiple websites were popping up in google XXXX Someone was accessing my computer remotely. They tried to access multiple accounts and then attempt to cover their tracks by deleting my google data. luckily my daughter was able to stop them before they could delete the history
11/06/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Wrong amount charged or received	CO 815XX	Web	Servicemember
I have a business account with XXXX XXXX, on Tuesday XX/XX/2018 I was randomly charged {$200.00}. for a Keyword I was bidding on for {$1.00}. That {$200.00} charge instantly put my account over its limit and I was forced to pay google in order to get my account back online for my business advertising. I spoke with Google tech support before paying the bill and was told it was a " glitch '' and that I would be getting the {$190.00} back from Google. I haven't to this point and was informed they were NOT going to return the money at all. This particular " call campaign '' was setup by a Google employee and I had limited control over it as it was, but once charged they told me it was my doing and they wouldn't fix it, or return my money. I understand they may not constitute an " emergency '' on the behalf of the FBI, or another agency, but I feel it is desperately worth looking into as it seems VERY unlikely this was an accident or that I am the only business this has happen to. I am a military veteran running a small business in a smaller demographic, my wife is a XXXX XXXX XXXX and we live on a small working budget, in fact that {$200.00} charge from Google was more than 25 % of my entire advertising budget. I have spent thousands of dollars advertising with Google to this point ( no more ) and yet I often just have to take their word that I received so many expense clicks in a day, even though I don't receive any calls for said clicks, or drum up any business from said clicks, but this one incident of a {$200.00} charge for a {$1.00} keyword is crazy, its illegal and wrong. I have parameters set to where I can't even spend over {$100.00} a day with XXXX, but yet somehow they can just charge me {$200.00}. I am sorry, I hope this is not a waste of someones time, I just fear I am one of MANY people being cheated by Google. I am not sure where to turn.
01/07/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 92122	Web
I would like to file a complaint against Google Pay Mobile Wallet. Google rolled out its new Google Pay App in XX/XX/2020 and it is a nightmare. I received some money from my friend on XX/XX/2020 and would like to transfer the balance to my external bank account. The transaction got declined. I reached out to customer service and soon had a callback. The representative understood my problem but could only create a ticket and told me that a specialist will contact me in 24 hours. I received an e-mail notification telling me that the problem has been resolved and I will need to wait for another 24 hours before my Google Pay account can be fully functional. I tried again on XXXX but the problem still existed. I reached out to Google again and was told to wait for 24 hours to be contacted and followed by an E-mail saying the problem was resolved. After another 48-hour wait, I tried again and still can not transfer out my balance. I contacted Google again and found myself still trapped in the same loop. Wait for 24 hours to be reached and another 24 hours for Google Pay service to be normal. It turns out that Google continues to lie to their customer. They unlawfully hold my money and block me from accessing it. Some of my friends also have the same problem accessing their funds. During my third call with Google, I learned from one of their senior specialists that there might be some system glitches. I believe Google should not roll out its new Google Pay at the beginning if they knew the system is not ready. This is totally not acceptable. Today is XX/XX/2020 and after my third attempt. I completely lose my patience with Google Pay and decide to file a complaint against Google. Here are the case numbers I got from Google : XXXX, XXXX, XXXX. They said they have fixed the issue in each of them but apparently, they made zero progress.
01/11/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	VA 223XX	Web
My Google Wallet account was hacked and two fraudulent transactions were made without my consent on XX/XX/XXXX and XX/XX/XXXX. These transactions transferred {$1400.00} directly from my checking account. I called Google Wallet support immediately upon seeing the transactions and explained to them that they were fraudulent and requested the charges be reversed. After many conversations and time spent on hold they informed me that the charges were not fraudulent and they would not be refunding my money. I told them if that was their final decision I would issue charge backs with my bank. I called my bank who informed me they could try to put a hold payment on the transactions. The end result of the bank issuing a hold on the transaction was the money being refunded into my checking account. After this happened, Google Wallet suspended my account, which also suspends your XXXX Payments account. I submitted verification paperwork to reopen it which they did. unfortunately shortly after this, they must have processed the second charge being held at the bank and suspended my account again. Essentially they suspended me for the same thing twice ... At this point they refused to reinstate my account. The effect of this is you can no longer use most XXXX services, including XXXX XXXX, or the XXXX XXXX XXXX, since you have no way to pay them. All payments go through XXXX Payments. I am now in a situation, after spending maybe 20+ hours on the phone with XXXX begging them to reinstate my XXXX Payments account, where I must find a new cell phone provider since I can not pay my XXXX XXXX bill. I also can not use the XXXX XXXX XXXX anymore, which effectively makes using an Android phone useless. So now must change phone platforms entirely. All of this because they will not reinstate my suspended account so I can pay them.
12/17/2015	Yes	Prepaid card Mobile wallet	Adding money	WI 535XX	Web	Servicemember
Google Wallet is a service that allows you to make payments using any number of bank accounts or debit/credit cards. It allows you to add money to your " Wallet Card '' ( essentially a re-loadable XXXX XXXX by transferring money from your bank via ACH ( for free ) or by adding funds with a debit card ( for a fee of 2.9 % ). Here 's the problem. When I add money to my card via the free ACH route, the system tells me very clearly before I complete the transaction that the funds will be available in a few minutes. Once I 've completed the transaction, and check the status, it says the funds wo n't be available until a date 10 days in the future. Usually I 'm doing this in the checkout line at a store, and I 'm forced to add the money again with my debit card, costing me that 2.9 % fee. Now at this point, I 've had to pay somebody else to use my money. When I contact XXXX about it, they offer no help and their only solution is to use the debit card route ( which costs me money ). When I add the money via debit card, it comes out right away. But I 've already added money via ACH, which is going to come out on the next business day. So in this example, the money is taken out of my account TWICE, with a waiting period of up to 10 days to access the other half of it. Bottom line, I add money, it says it will be available within a few minutes. After I submit, it says it will not be available until several days in the future. Their service is lying and misrepresenting itself, and causing undue financial hardship. I have added XXXX screenshots. The first shows that when I go to add {$100.00}, it says the money will be available within a few minutes. The second was taken after submitting that {$100.00} transaction, showing that it wo n't be available until XXXX XXXX. The XXXX screenshots were taken less than a minute apart.
03/15/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	FL 33484	Web	Older American
XX/XX/XXXX this complaint is against GOOGLE.COM My name is XXXX XXXX. I am the only XXXX XXXX in the XXXX. Sometime ago I created a gmail account in my name ... XXXX and a business XXXX account ... XXXX. My current address is XXXX XXXX XXXX XXXX, XXXX XXXX Florida XXXX and my real phone number is ( XXXX ) XXXX. Unfortunately I had both of these accounts stolen ( hacked ) and a phony google voice telephone number ( XXXX ) XXXX opened in my name. Because the business email is the recovery email for my personal XXXX account and because the confirmation phone number was changed in my personal account all my attempts to recover the account have been in vain. Recovery confirmations are sent to the recovery email, which is hacked ... or to the fake google phone number in my name using the hacked XXXX account. The results of this identity theft began with the theft of {$100000.00} XXXX XXXXXXXX XXXX and a {$15000.00} hack at XXXX in the year XXXX and has continued relentlessly until today. Nothing I can do will get Google to fix this, making then co-conspirators in these and may more thefts! Most recently a {$5400.00} theft at XXXX XXXX XXXX and a hack of my XXXX account resulting in items purchased by a hacker and charged to my account and the resetting of my current email to the hacked ... XXXX. But all that is just the beginning... Unaware by me until very recently when i tried to open a new bank account ... since XXXX, some 30 new bank account openings have been recorded at XXXXXXXX XXXX in my name using the phony credentials. And XXXX XXXX has not been able to reverse many of these entries since the banks have not disavowed the account opening attempts. I do not know if these accounts were opened and my stolen identity was used for some money laundering acts or whatever. Can you please help me?
03/05/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX 77840	Web
I bought a XXXX XXXX from google store on XX/XX/2018 for a total of XXXX dollars. I bought the XXXX from my google account where I accidentally had old shipping address. After calling google several times I was able to return the phone to the warehouse directly through XXXX. A month had passed since the phone was returned and received ( I ordered on XX/XX/XXXX, phone got returned on XX/XX/XXXX, I had not received my refund. So, I opened a dispute with my credit card company. But I got an email from google pay to take back the dispute otherwise my account would be locked and they promised they would refund the money. So, I took back the dispute, and I got an email from google XXXX on XX/XX/XXXX saying refund processed. However, I didn't receive money in my bank account. I followed up with a specialist and she confirmed me that money was released on XX/XX/XXXX and I should be getting it in my bank. She asked me to follow up with my bank. I followed up with my bank but they said they hadn't received the refund. I got the same response from google when I followed up on XX/XX/XXXX. So, I waited till XX/XX/XXXX, and I still hadn't received the refund. I called google XXXX and talked with an agent for about 45 minutes and he said he would email me with a refund ID so that I can show it to my bank. I waited till XX/XX/XXXX and since I didn't receive any information I sent an email asking for the refund ID, but I got an email saying there is dispute ( which I had already retracted ). I finally sent them my last 3 months of statement showing I haven't received any refund from them in my bank. My bank has repeatedly said they haven't received a refund and talk to the merchant. My google pay account also shows refund, but the money is not in my bank account yet. Please help, I have been stressed about this.
11/19/2023	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	WY 82601	Web
Hello, I'm XXXX XXXX XXXX representing domestic XXXX XXXX XXXX. The XXXX has plans to develop and publish apps on Google Play so in behalf of it I opened the Google Play Console account and confirmed the corporation address. The Google Play sent me email ( Your identity has been XXXX ). Then I received notification that my Google Pay account is suspended with a link to the interactive form to upload documents. The XXXX has XXXX number and verified address was confirmed from XXXX. So I have uploaded my passport photo, XXXX XXXX XXXX XXXX stating this address ( that can also be found on Wyoming State business registry by typing the company name ). Also I tried to upload XXXX telephone bills with corporate address on it ( paperless meanwhile containing logo, transaction number etc. ) for XXXX and corporate bank statement for XXXX too. Also even when I said that account is corporate they asked for my personal address confirmation which I also sent to them my personal address confirmation from the XXXX XXXX XXXXXXXX statement. Every time after sending them documents I receive emails like this : " Thank you for taking the time to submit your information for verification. Unfortunately, what you submitted cant be used to verify your account details and you will need to re-submit the document using the secure form here. Specifically, we require that you submit a Proof of Address ( such as Bank Statement/ Water/ Electricity/ Gas/ Telephone Bills ) document that is dated within the past 90 days. Your data safety and privacy is very important to us. Google stores your information on secure servers and never shares it, except in the limited circumstances specified in our Privacy Policy. We make great efforts to review your documentation and reply to you within 24 hours. Thank you for your cooperation. ''
03/22/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX 77077	Web
Google Pay sent two payments in the amount of {$2300.00} one day and {$900.00} another day to XXXX XXXX XXXX XXXX in XXXX XXXX. The service they were supposed to provide is the XXXX and XXXX XXXX XXXX XXXX for You where they set up a shopify and XXXX store and do all the social media set up, run marketing and advertising to bring in sales and after that do a lot of marketing that they just start selling the products all. This company did not provide services that were stated in the contract they made me sign, they kept on adding and removing products to the store they were setting up and were supposed to fully build out and transfer to me but nothing ever got set or fully completed or even remotely done. For the XXXX they said they do automated service they only added 6 products to this marketplace on my behalf but I paid for 100 products on XXXX and XXXX. After setting up 6 products, one of them was for a price of {$2700.00} that product now sold, mind you I paid them {$2300.00} for the package of fully automated XXXX and XXXX services. After that expensive massage chair sold on the store, they asked me for the money to ship the product as the cost of the chair was {$1400.00} and my profit will be {$1300.00}, I told them I had only {$600.00} and they asked me to send that which I did. They never shipped any product and XXXX never got a tracking number. After making this bogus sale they stopped doing anything on the store and I kept on messaging them before they stopped responding. I filed a claim with my bank who rejected it because the transaction was made through Google Pay that is a third party provider. Google pay refused to refund me that the charge is valid and has been picked up. I never got the service I paid for and I need my money back from Google Pay or my bank please help me. Thanks.
01/16/2017	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	PA 17602	Web
Hi I have been having major issues recovering my money back from google Inc . I and my bank on at least 10 calls to Google on 3 way been trying to recover my funds from them. I filed with my bank because google was contingent to take money from my bank even after being told to stop. I filed XX/XX/XXXX and then my bank gave me my money back. Then google asked for a reversal of my money and then claimed to have sent it back. So my bank and visa did an internal investigation and it came out google lied to me and to my bank pnc. We have tried to call and then google claims they sent funds on XX/XX/XXXX then again XX/XX/XXXX and XX/XX/XXXX and in which all was a lie. I also filed with attorney general in California and google claimed to have sent XXXX in which my bank verified this was a lie. Then google not only lied but stole XXXX from my credit card and my bank account. And are refusing to give the money back. I just like any other person needs there money. So I from XX/XX/XXXX till now have contacted them to get no real response. My bank can verify that I have tried everything on my end but google are living about sending my money back. Then they gave me XXXX reference numbers XXXX and XXXX which my bank claims it is not a real number but something made up by Google. The case number is XXXX that XXXX a Google supervisor claims to have sent a refund of 120 days. The problem is that I filed complaints when it happened and my bank even says that wont cover half of what they owe me which is more then XXXX. But then they wo n't issue my money back after stealing it from me in the first place. So I am asking for help to recover my money. They have talked to me and to my bank on recorded line and stated they sent a refund when in fact they did not. So my bank told me to file with you until I file a Lawsuit.
03/19/2022	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	FL XXXXX	Web	Older American
Somehow Google pay captured my new debit information from a payment I made then used that information to pay other accounts, like XXXX, XXXX XXXX which is a gaming app and XXXX XXXX which was a three month free trial. Today I got money deposited and XXXX grabbed all the money. I am XXXX, XXXX, and on a low pension and like everyone else who got sidelined when XXXX hit have been living on a really low pension. I am really tired of the aggressiveness of online companies like XXXX, XXXX, XXXX and XXXX in grabbing payments. I got a notice that XXXX was having trouble collecting funds. I am like okay, because they don't have the new debit card number and I don't even know why they were trying to charge me because I never gave the new debit card number nor authorized any payments. When I complained to XXXX about this they were not sympathetic. They want me to go without money so that the billionaires at XXXX could get richer. I talked to XXXX at XXXX and informed that this is XXXX abuse and still still XXXX refused to give me a provisional credit, They wanted me to go without a debit card bec ause I won't be able to get a new card until middle of next week. I pay XXXX $ XXXX for priority service and they still discriminate against for be a woman, XXXX and XXXX. I do not understand why I have to be penalized over {$56.00} while XXXX and XXXX make millions. For me the hardship is that I can't buy food or pick up prescriptions without access to funds. I also fail to understand why XXXX insists on using call centers in XXXX XXXX that have no sympathy or empathy for the hardships I might be experiencing. I feel that my needs would be more recognized in a country that is not chauvinist and misogynist as everyone knows the XXXXXXXX XXXX where the dictator leader kills people who suffer from drug addiction.
07/27/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	GA 30294	Web	Servicemember
I do not understand why google is refunding 10 transactions in the amount of {$890.00} USD, and the representment from google to XXXX credit card bank for the Dispute Reversal Request from Pages 6 through 15 shows 84 Unauthenticated purchases and therefore Unauthorized be cause google on their own allowed those transactions without the password challenge that was supposed to be entered for every transaction. According to the google representment, 29 of the 84 unauthenticated transactions showed disputed ( 25 transactions of {$99.00}, and 4 transactions of {$49.00} ). My credit card dispute following my observation of unauthorize transactions were 24 transactions in the total amount of {$2100.00}. So, I do not understand why I am getting a partial refund of {$890.00}, instead of the full amount of {$2100.00}. I did not see the representment from google before my dispute, it would have even been more than the {$2100.00} that I originally disputed. Please review your records and kindly refund me the balance. Please see below the tabulated dispute submitted to XXXX credit card bank. DATE AMOUNT QTY. TOTAL AMT. XX/XX/XXXX {$49.00} 1 {$49.00} XX/XX/XXXX {$99.00} 7 {$690.00} XX/XX/XXXX {$99.00} 1 {$99.00} XX/XX/XXXX {$99.00} 3 {$290.00} XX/XX/XXXX {$99.00} 1 {$99.00} XX/XX/XXXX {$99.00} 6 {$590.00} XX/XX/XXXX {$49.00} 3 {$140.00} XX/XX/XXXX {$99.00} 1 {$99.00} XX/XX/XXXX {$49.00} 1 {$49.00} TOTAL TRANSACTION 24 {$2100.00}. Also refer to my email dated Friday, XX/XX/XXXX, XXXX XXXX EST, Monday, XX/XX/XXXX, XXXX XXXX EST, and Monday, XX/XX/XXXX, XXXX XXXX EST to google team. Please I do not agree with the partial refund of 10 transactions in the amount of {$890.00} USD. Google still owes me a refund balance of 14 transaction in the amount of {$1200.00} Thank you. Yours Truly, XXXX XXXX
06/04/2015	No	Prepaid card Gift or merchant card	Unauthorized transactions/trans. issues	VA 243XX	Web	Servicemember
I PURCHASED XXXX GOGGLE {$25.00} GIFT CARDS AND WHEN I WENT TO USE XXXX-IT HAS ALREADY BEEN USED. STILL HAVE THE GREY SECURE MARKINGS AND CALLED AND NO HELPI PURCHASED XXXX GOOGLE {$25.00} GIFT CARDS FOR MY SONS BIRTHDAY AROUND THE LAST WEEK OF XXXX 2015. I PUT THEM IN A DRAWER AS I HAVE A IPHONE AND HAVE NO NEED FOR THEM. MY SON ASKED IF HE COULD HAVE XXXX CARD AND I SAID YES, WE BOTH SCRATCHED OFF TOGETHER AND IT SAID REDEEMED. I WAS SHOCKED AND CALLED GOOGLE IMMEDIATELY AT XXXX. THE LADY I CALLED ON XXXX XXXX 2015 TOLD ME IT WOULD GET INVESTIGATED AND TO SEND PICS VIA EMAIL TO GOOGLE VIA EMAIL AT XXXXXXXXXXXX .I DID AND SHE SAID SHE WOULD GET BACK TO ME MONDAY OR TUESDAY XXXX THE XXXX AS IT WOULD BE LOOKED AT. I CALLED THEM ON TUESDAY THE XXXX AND THEY SAID THAT IF I DID NOT HAVE THE RECEIPT THERE WAS NOTHING THEY COULD DO. KEEP IN MIND THAT I SPENT {$75.00} AND THE CARDS GREY SECURE MARKINGS WAS STILL IN TACT AND GOOGLE SAID ALL XXXX CARDS WERE REDEEMED. AS U CAN SEE IT IS VERY FRUSTRATING AND I ASKED TO SPEAK TO A SUPERVISOR. THE NEXT PERSON ON THE LINE TO SPEAK TO ME WAS XXXX, HE WAS RUDE AND TOLD ME TO TAKE THE SCRATCHED CARD TO WHERE I PURCHASED AND AND BEG FOR MY MONEY BACK AS GOOGLE WOULD NOT DO ANYTHING TO HELP ME. WHEN I ASKED TO SPEAK TO HIS BOSS/HE WOULD NOT LET ME AND TOLD ME THAT I WOULD LOSE MY {$75.00} AND HE WOULD NOT HELP ME. I FEEL THAT THIS IS UNPROFESSIONAL AND UNETHICAL. I DONT SEE HOW A CARD COULD BE REDEEMED IF IT IS NOT SCRATCHED. I AM COMPLAINING TO MAKE IT KNOWN TO HEADQUARTERS AND TO MAKE THIS RIGHT. I JUS WANT MY SON TO HAVE A NICE BIRTHDAY AND IT SEEMS LIKE I AM GOING TO LOSE {$75.00} BECAUSE GOOGLE DOES NOT WANT TO HELP AND STAND BEHIND THIER PRODUCT. PLEASE CONTACT ME AND GET BACK TO ME AS SOON AS POSSIBLE AND HELP. THANK YOU FOR YOUR CONSIDERATION.
06/28/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Application denied	CA 90740	Web
XX/XX/XXXX I installed on my TV the program XXXX XXXX from Google. On XX/XX/XXXX I unstalled this program Never watched no more. In XX/XX/XXXX I notice that My creedit card XXXX XXXX statement ending in,,,,,,,,,,,,,,,,,,,,, XXXX there was still from XXXX XXXX in the amount of {$64.00}, XX/XX/XXXX, I called XXXX Ph XXXX XXXX XXXX, I spoke with a lady about noon time asking her to cancel my suscription .She said she took care of it. However I noticed that my Credit card statements show the same monthly amount until now. XXXX XXXX sent me leters with a lot letter with questions and the reason why I wanted to discontinue my XXXX? I told me that XXXX XXXX, which I have, similar programs I did saveral attempts to call Google They put me on hold for hours and finally they hang up on me Late XXXX, I asked XXXX XXXX Representative to enter a three party conference call : Myself, XXXX XXXX and Google., We called Google Ph # XXXX XXXX XXXX Put us on hold for two hours. XXXX XXXX Representative said sorry I can not wait long. I tried again next day. They give you a lot of options to log in using a computer There is not XXXX option English is my secon language, I just could not do it. I decided to retain the services of XXXX, XXXX This company helped me to cancel my suscription of XXXX XXXX which was canceled on XX/XX/XXXX. However XXXX is still charging the monthly premium of {$64.00} XXXX see attavchments ) The same thing is happening with XXXX XXXXbill phone XXXX XXXX XXXX, I never solicited movies program. They are charging me {$290.00} /month in my XXXX XXXX credit card ( see attachments XXXX XXXX XXXX said thet would not stop XXXX and XXXX from paying them. That I have to do it myself or with a court orders, I explanined that I tried many time and I can not contact them y phone
02/06/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX 77573	Web
There was an unauthorized purchase {$1800.00} for a Google Pixel book and ear buds made in my Google pay account on XX/XX/2019. The goods was delivered to XXXX XXXX XXXX XXXX, XXXX TX XXXX and signed by XXXX XXXX on XX/XX/2019 by XXXX. I filed dispute claims twice to Google Pay for the unauthorized charge, but Google refused to refund me by saying We were unable to confirm fraudulent activity on the purchases. Often, these purchases were made by a family member or friend. I have never used my Google pay in my life and I have no idea about the delivery address and the person. I have never lived there. I can see My Google account has been hacked as I can find the filter was changed to skip any emails containing words Google, order and pay, so Ive never received any email from Google until I got I credit card bill. There was another purchase made on the second day of the fraud one and shipped to the XXXX. I found this in my Google order history, but the order was cancelled due to insufficient fund. I feel Google was easy to know what happened, but it just want me to burden the lost. My credit card company XXXX said their investigation would be based on Googles result, so I may never get my money back. At this point, I disputed with Google twice but failed ; and I filed a police report to XXXX TX ( Case number : XXXX, Police last name : XXXX, external checking no : XXXX ). I feel vulnerable for this situation, and I cant have communication with Google investigation team directly. The Google customer service said the investigation team is the only one to give the result, but all they allowed me to do is to fill a form for amount and date with no choice to explain my situation nor attach any files. I really dont know what to do to get my money back.
05/03/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	GA 30319	Web
I filed this situ ation on BBB but google answered same answer over and over so I filed this here. Google p ayment service has been terminated for no reason. On XXXX 2017, during spring break, a lot of people was visiting my house and I found s omeone made a transaction with google store without authority using one of my devices. I contacted google soon but the y said I have to contact service provider ( app developer ). I tried to contact them but no response. I contacted bank to file unauthorized transaction dispute and I got my lost money back. After that, google suspended my account and said revert charge back. I asked them I can do that but what about my money, I told them if they honor to refund my money if I revert chargeback, I would do that but they repeat same answer : " We understand that you would not like to reverse the chargeback that was placed in you r Google Wallet account. As such, we will keep the account suspended as a security precaution. '' it seems like automated response so I filed on BBB, and actual person -who named XXXX from google responded. He said same thing like machine. This is the last respo nse : " As Previously stated, on the XXXX response, I can not promise or guarantee the outcome of the secondary review. The only thing I can tell you that is a definite fact is that the account will remain closed as long as there are chargebacks. You can choose to reverse them and have have the charges be reviewed again, or you can chose to leave them, which would leave the account in the closed state it is in today. " Which means " you have choose to potentially robbed by us, or be kicked out from our service '' I have no idea how could business running like this way legally.
06/15/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Contacted me after I asked not to	UT 84121	Web
Google has sent me multiple emails on a debit card debt. I have notified google through email that I have filed for chapter XXXX bankruptcy, however, they keep sending me collection notices and violated the automatic stay rule. I suffer from XXXX and they have aggravated my condition. Case # XXXX ( Chapter XXXX ) Title XXXX XXXX XXXX Filed XXXX/XXXX/2016 Judge XXXX XXXX XXXX Original Chapter XXXX Vol / XXXX XXXX XXXX XXXX XXXX Contact Information XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX P : ( XXXX ) XXXX F : ( XXXX ) XXXX E : XXXXXXXXXXXX XXXXXXXXXXXX XXXX ( XXXX hours ago ) to me Hello XXXX XXXX , You have - {$390.00} in your Wallet Balance. In order to continue using Google Wallet to make purchases and send money to friends and family, you 'll need to add money and settle your negative balance. To settle your negative balance on the desktop site : Sign in to your account at XXXX. Click on Settle Balance in the top yellow banner or in the left bar under your current Wallet Balance. Choose a payment method from the drop-down menu. Click on Settle Balance to complete your payment. To settle your negative balance in the app : Open the Google Wallet mobile app. Go to the navigation menu on the left. Tap on Wallet Card & Balance. Tap on Settle Wallet Balance. Review the confirmation and tap on Add money. Thanks for your quick attention to this and for using Google Wallet. If you have further questions or need help, please visit our Help Center or contact us at XXXXXXXXXXXX. The Google Wallet Team ( C ) 2016 Google Inc. XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX You have received this mandatory email service announcement to update you about important changes to your Google Wallet account.
10/04/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	IN 46268	Web	Older American
ONGOING 2 YEARS LATEST XXXX/XXXX/XXXX. THEY TELL ME I AM NOT MAKING THE APLICATION. MISSING INFORMATION. I believe the problem arises from the Street address. My location two distincly different addresses. The Post office shows the corect address as XXXX XXXX XXXX XXXX, XXXX XXXX XXXX verified. If I look up the closest mailbox it shows XXXX XXXX. XXXX XXXX and XXXX automatically change it to XXXX Michigan XXXX XXXX XXXX, XXXX, XXXX are all aware of the problem but overlook it in an effort not to inconvenience their customer. XXXX and XXXX display XXXX XXXX [ CORRECT ] XXXX Verify approves both, but there is no such road as XXXX XXXX XXXX. All Federal Agencies use XXXX XXXX. No One is willing to make the corrections in their databases. XXXX Blames XXXX and XXXX does not give a XXXX. This results in the appearnce that there is two of me. .. Start with a company name and address to find its ZIP Code. However, this tool cant confirm whether the company is actually located at that address. XXXX indicates that Company , Street Address, and either City/State or ZIP Code are required fields Enter only English in all fields Company XXXX XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX Other XXXX City XXXX XXXX. IN - Indiana XXXX XXXX XXXX You entered : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Here 's the full address, using standard abbreviations and formatting. However, we ca n't verify that this is the actual location of the business. Double-check the address before mailing here ... XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IN XXXX https : XXXX, +XXXX, XXXX XXXX +XXXX, XXXXXXXXXXXX, XXXX! XXXX! XXXX! XXXX XXXX XXXX! XXXX! XXXX! XXXX! XXXX! XXXX! XXXX! XXXX! XXXX! XXXX! XXXX! XXXX! XXXX! XXXX
11/13/2023	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	AL XXXXX	Web
Google has been wrapping its tentacles around my financial affairs that have been hidden from me for years. I have never owned a Google Pay account, however, I received an email that I did. Subsequently, this was an annual notice, therefore this fraud has been going on for at least a year. Google also has used their cellular phone service ( Goodgle fi ) to reroute calls although my official carrier is XXXX XXXX XXXX. I have reported this several times. My phone has not traveled outside of XXXX, Alabama in approximately three years, and yet my phone would sometimes show a location in Georgia, Florida, and also different counties in Alabama. Consequently, this would also coincide with someone trying to cash a check. XXXX has also made it impossible to protect the phone through an app that I bought that was compatible with the phone I was using. XXXX sent a push notification, stating it did not recognize the phone. This has happened with approximately three phones. I am alleging that XXXX employees including tech support are using their position of public trust to steal consumer 's information as they partner with fraudulent banks and money apps. Again, I did not purchase Bitcoins and did not view any financial catalogs, Finally, now when I make a purchase using my XXXX account. XXXX sends me a notification that the phone is new and the phone location is in another place, last notification the phone was supposed to have been in Georgia. I was not in Georgia, XXXX recommended changing the password, however, I am constantly changing the password as XXXX moves the location of the phone with an e-sim that should not be on my phone and I believe that XXXX, XXXX, and some more organizations are complicit.
07/25/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	OH 44483	Web
I have been in contact with this company since XXXX 2016 regarding my balance on my account. There was a double transaction made for a purchase someone did with me and one of there charges was disputed. Since then my account was permanently closed but I still have a {$500.00} balance remaining that they will not release. I have called and emailed numerous times and keep being told to verify identity and afterwards I 'm told the account has to remain closed. I have expressed I will NEVER use them again so it is fine to close my account but I am entitled to my money. I contacted someone on XXXX XXXX and after looking they had me send in a form for a Google wallet balance refund request and I was advised that it would take 10 days to deposit into my account. I called back on XXXX XXXX and spoke with someone else that said it was don e but a specialist ne eded to review the account and how they had been trying to refund since last year but the bank account on file was no longer active. I was told I would get a follow up on 24-48 hour s and again I heard nothing!! I called back again on XXXX XXXX and a representative had me refill out the form while he was on the phone and ensured me I would be refunded my balance on the account. However the next day I received an email saying he sent it to a specialist and they have to investigate prior to my refund! It has been a year and 7 months this company had my money. How much investigating can you do!!!! I would never recommend this service and for it to be Google o expected way better service than what I have been given. I will be closing every last gmail service accoun t I o wn and never using them again!!!
03/24/2023	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	WA 98056	Web
On XX/XX/2023 I purchased a {$200.00} Google XXXX gift card from XXXX. I received the code and was able to apply it to my Google XXXX balance with no issue. When I attempted to spend the money in my balance in an app, the purchase was declined and I was instructed to fill out a form for Google. The form asked me to provide receipt of purchase and the gift card code, which I provided. On XX/XX/XXXX, I received an email response from Google stating " Thank you for your patience while we reviewed your account. We have identified some inconsistencies with your account and the information you provided us. As a result, we are unable to help you redeem these gift cards. '' The email was sent from an address that does not accept replies, I was given no way to contact them back or dispute the resolution, nor was I given details on what exactly was wrong with the information I provided. I immediately contacted support and opened a new case. I was told that a specialist would look into it and reply within 24-48 hours. On XX/XX/XXXX, I still had not heard a response so I contacted chat support. I was told the ticket was escalated and I would hear back from a specialist in 24-48 hours. On XX/XX/XXXX, I still had not heard a response so I contacted phone support. I was told the ticket is already escalated and can not be escalated again, and that I'd hear back from a specialist in 24-48 hours. On XX/XX/XXXX, I still had no response so contacted chat support again. Was again told that I'd hear from a specialist in 24-48 hours. On XX/XX/XXXX, I am filing this complaint as it has been nearly 1 month the company has continuously missed their commitments to respond to my case.
12/29/2017	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX 78728	Web
On XX/XX/XXXX I initiated an in-app purchase for {$24.00} in the XXXX XXXX app. Because I have an XXXX device, the payment transaction was done the XXXX XXXX XXXX and {$24.00} was immediately deducted from my XXXX XXXX account. Instead of immediately receiving my in-app purchase, XXXX XXXX displayed an error message about a fatal error and directed me to restart the app to collect my purchase. When I still had not received my purchase after several restarts and reinstalling the app, I used the XXXX XXXX XXXX 's on-line " report '' process to request a refund. In response, Google refused to issue a refund because their refund policy did not authorize refunds for my issue - not receiving my purchase. Unhappy with the automated response, I requested a call from the XXXX XXXX XXXX to resolve the issue. After spending several minutes on hold waiting for the representative to further investigate the issue, I was told the delay was caused by a glitch and that 24 hours after the transaction either I would have my purchase or a refund. When 24 hours passed without receiving my purchase or refund, I again spoke with a XXXX XXXX XXXX representative by phone. Despite requiring XXXX users to make payments through the XXXX XXXX XXXX, This 36 minute phone call consisted of the rep telling me that Google could not issue a refund and that I needed to talk to the developer. When I objected because XXXX XXXX is an agent for the developer and asked to speak to someone with authority, I was told there was no person available. 1 order ( s ) not refunded for a total of USDXXXX XXXX Gold ( XXXX XXXX ), USDXXXX, XXXX, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX : Case ID [ XXXX ]
06/05/2019	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	VA 20136	Web
Credit card attached to Google Wallet : XXXX XXXX XXXX XXXX Merchant : Google Wallet Virtual card : XXXX - XXXX Amount : {$1200.00} Date of refund : XX/XX/2016 A refund was issued by XXXX XXXX for amount of {$1200.00} through the XXXX XXXX card associated with my Google wallet account. I have attempted to reach XXXX XXXX XXXX, Google, XXXX and XXXX but unable to trace the money. XXXX have confirmed that the refund went through as they did not get a reject message. XXXX XXXX XXXX where I have a credit card have confirmed through printed statements that the money never reached my account. My credit card number had changed just before the refund but the bank assured me that my older card number was still linked to my account and any refunds will still reflect on my account. I also reached out to Google which is where XXXX posted the refund. They have been unable to locate the funds as well. My Google Wallet account at the time showed that it's linked to a virtual XXXX card which only Google has details on. They never confirmed if they checked with XXXX to see if the funds we actually received. I can provide email messages between me and Google if needed. I also contacted XXXX again and they recommended that I contact XXXX which I did. Unfortunately they were unable to provide any info on that virtual card as I do not own it. Therefore it appears to me that Google Wallet is the only missing link here and they are the ones who can be able to find out what actually happened in that transfer. I have attempted several times to reach Google but I always hit a brick wall. Please assist me in tracing this money. Let me know if you need more details.
09/02/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 92882	Web
On XX/XX/XXXXI attempted to make a rent payment using my Google Wallet account. The transaction was cancelled. When I reached out to Google customer support, they informed me that the card issuing bank had cancelled the transaction. I called XXXX XXXX, the card issuer, and they stated that the transaction had posted to my account and they did not cancel the transaction. I then contacted Google support again and relayed the information the bank had given me. Google then stated that they flagged my account as risky and cancelled the payment. Further, they reviewed my account and unflagged it. At this point I asked if the transaction would go through and Google support stated no that it was cancelled. I then asked for a refund and was told that usually refunds are instant, though sometimes can take 10 business days. I asked if there was an issue returning the money and the support response was " In an ongoing effort to protect customers and Google from fraud during transactions, our Risk specialist team reviews all transactions coming through Google 's payments service ''. I then asked for the names and ID 's of the specialists involved as I plan on filing a complaint and was told that information was not available. Google support has stated that " Rest assured that your money is safe with us. It 's a process based decision to keep the account on temporary hold when they find any risk issues involved. '' but has refused to release my money or push the transaction through even though my account had been assessed to not be a risk. Google has refused to release any names or ID 's for the specialist team. The risk assessment seems arbitrary and without warning.
10/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Was not notified of investigation status or results	NY 11375	Web
My name is XXXX XXXX and I am a senior citizen and I am also on social security. I am a Google email user and the email I am complaining about is XXXX I signed up for email address to use in my XXXX account so as to be receiving verification codes and I have been using the email for more than a year now. Few days ago, google disabled my email address and said they suspected it was used for phishing and they said I can appeal the decision. My email address has never been used for phishing before. So I appealed the decision to have it reenabled and I never heard back from Google. The case number google gave me is [ XXXX ] This has done a lot of damages to me because I used email to link to my Online social security for verification code when I want to log in. I have not been able to access my social security account for now because the code is being sent to my email address. I have over {$4500.00} US dollars in my XXXX account and I can not withdraw because XXXX recently sent a code to my email and asked me to provide the code, but google shut down my email address. There is no way for me to change my email on XXXX because they will first of all send email to the old email that was linked for confirmation before a new email can be added. Also few of the online banks which has no location that I have Account with I can not log in because my email which google XXXX was used for codes too. I am officially writing to Google using this complaint to enable my email address so I can be able to withdraw my funds from social security and XXXX because I have been so frustrated in the past days please. The email I am complaining about is XXXX XXXX
12/04/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	IL 606XX	Web
I attempted to send a {$70.00} purchase payment to a peer via Google Pay. Immediately following my execution of the transaction, ( I'm the sender ), the recipient received a message from Google stating " This payment has been reversed to the sender due to your security settings '' ( message attached ), which the recipient immediately sent to me while we were transacting on the phone. Recipient and I ended the transaction without exchanging goods ( because Google stated my payment had been reversed ). It's been 3+ weeks and the payment has not been reversed. I've contacted Google Pay multiple times and they will not reverse the payment or re-credit my account ( most recent email exchange attached ). Google 's actions put recipient and me in a bind. Recipient can't safely send me back {$70.00} because for all he knows, the payment may yet reverse ( since Google definitively stated it was reversed ) and he could lose {$70.00}. And I'm not in a position to convince the recipient that Google sent him a false statement ( stating the payment was reversed ), and that he should instead trust me and send me {$70.00}. I need Google to do what it said was done and reverse the payment. I strongly believe Google sending a message to a party in a payment saying " this payment has been reversed to the sender '' but then failing to reverse the payment constitutes an error under the Electronic Fund Transfer Act as an " incorrect electronic fund transfer from or to the consumer 's account ''. Google is the trusted intermediary in a payment like this, and Google 's false/inaccurate statement materially interfered with the payment process.
09/24/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MI 486XX	Web	Older American
Almost every month my son-in-law sends me {$600.00} via Google Pay into my financial institution savings account. I received an email from Google Pay that my son-in-law has sent me {$600.00} to my Google account on XX/XX/2021. I received another email from Google that this amount was added to my Google Pay balance on XX/XX/2021. It usually takes a couple of days so I waited. I received another email from Google Pay that the {$600.00} was transferred to my banking institution on XX/XX/2021. I checked my financial institution the following week but it did not show up. This went on for a month and then I contacted Google via a " chat room '' as you can not speak to anyone directly over the telephone. After 77 emails between Google Pay and my banking institution, still no money. My bank blames Google and Google says they deposited the money into my checking account but can not tell me the checking account # other than it ends in XXXX. My bank says they do not have any accounts that end in XXXX. I asked why Google chose this one and only time to send it to checking when all other transactions were deposited into my savings? They just referred me back to my banking institution. My bank sent them a letter ( through me ) via email. Still nothing. I told Google I would be sending this to my attorney. My attorney is working on it but told me to make a complaint to CFPB as well. It is XXXX XXXX, 2021 and no money. My belief is fraud is involved where someone hacked into my google account and added a fraudulent checking account and diverted the funds that way. Just guessing and very frustrated.
07/28/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	TX 75093	Web
On XX/XX/XXXX and XX/XX/2020, my Google Pay account was illegally accessed and used to transfer over {$1200.00} USD ( in two separate {$600.00} transactions ) using a XXXX XXXX XXXX XXXX XXXX that was attached to my account to an anonymous google account that has now been deleted. ( Screenshots attached ). Within 5 hours of these transactions ( I didn't receive a confirmation email until 10 DAYS later on XX/XX/2020, after which I suddenly in minutes got a decision ), I changed my password and informed Google Pay about the issue and filed for a case TWICE ( screenshots attached ). I also chatted with over 5 representatives that FALSELY claimed that my money was HELD and would be sent back to my bank account. However, with hardly any investigation, Google Pay informed me that they can not issue a refund and that my money is no longer available and that the case was not decided in my favor. Just like that, in seconds I had lost {$1200.00}. I went ahead and filed a case with my bank on the issue, which yet again resulted in Google Pay getting back to me today AFTER 3 MONTHS on XX/XX/2020, that the transaction can not be reversed ( screenshot attached. ) The google account the money went to is now permanently deleted and can not be accessed. They couldn't even stop the hacker from withdrawing the funds. It is evident that Google Pay does not protect its dedicated consumers even though I've been using it for the past 4 years and IMMEDIATELY reported the issue. They are UNABLE to regulate their own payment platform even if the reported account has been reported for illegal activities.
10/18/2018	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	IN 46835	Web
My XXXX Visa credit card was charged without my authorization by a merchant described as XXXX twice in XX/XX/2018. One charge was for {$99.00} and the other was for {$19.00}. I contacted the merchant, XXXX, and was told that it has a policy that it does not refund any charges. Therefore, I contacted my credit card issuer, XXXX XXXX, and disputed the charges as fraudulent in late XX/XX/2018. XXXX issued a replacement Visa card and suspended ( made those two charges not due on next statement ) the charges. XXXX contacted my by phone about my dispute, and I reiterated that I did not authorize the two disputed charges from XXXX in XX/XX/2018. XXXX then sent me a letter in XX/XX/2018 stating it had reviewed my dispute and found I received benefits. XXXX would therefore apply the charges to my next statement. I responded to XXXX on XX/XX/XXXX and XX/XX/XXXX using XXXX 's secure messaging to reference my disputes and subsequent letter stating XXXX would be applying the charges to my next statement. In these messages, I communicated that the disputed charges were fraudulent, and I did not receive any benefits. XXXX responded promptly ( most likely with an automatically generated response ) stating that, after my dispute was investigated, I would receive a letter regarding resolution. Since I've already received that letter from XXXX XXXX, and the resolution is unsatisfactory to me, I am escalating my dispute to CFPB. The disputed charges from XX/XX/2018 are now showing on my XX/XX/2018 credit card statement. I appreciate your assistance in this matter. Sincerely, XXXX XXXX
10/04/2020	Yes	Credit card or prepaid card Store credit card	Problem with a purchase shown on your statement Overcharged for something you did purchase with the card	OR XXXXX	Web
I ordered three items from the Google XXXX using my XXXX/ GOOGLE credit card. The order was placed XX/XX/XXXX. The order was supposed to arrive XX/XX/XXXX. The order status states " Your shipment was delayed. We're working to get it to you soon and will email you when it's on its way. '' For this reason I called to inquire about my order. No information was able to be given. I then explained I need to cancel the order. To my surprise they told me they have no way of cancelling the order. Google, the provider of internet services across the world, doesn't have a simple way to cancel an order? Of course they do. They are relying on your busy schedule so they can ship at will, disregarding any ETA originally displayed when the order is placed, and hope that you will just keep the items you bought since they 'finally arrived '. Not acceptable! This is taking advantage of the consumer. They have charged my credit card, promised a ship/arrival date, missed the ship/arrival date, can't provide me any info as to what is going on, and ... .. won't refund my money/cancel the order. Their solution is to wait until they have their XXXX figured out, get it shipped out to you, then have me the purchaser use my time and energy to ship it back to them. No way! Prompt attention to this matter is needed. I simply want my order canceled without having to babysit the front door for a package that MAY arrive at ANY time from Google, only to have to deal with re-shipping it back to them .... all when I should have been able to cancel the order with a simple phone call.
01/31/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	AZ 85016	Web	Servicemember
Im using Google Pay to receive rent money from a tenant, after leaving another service, XXXX, for a similar problem. Google Pay company demanded a government ID, so I submitted a copy of my bonafide US Passport Card. I also submitted W-9 information. The website has told me Google Pay cant verify my identity and refers me to support. The support is chat ( s ) and call centers based in the XXXX. First, I have a problem with foreign nationals handling my personal information, especially after the Patriot Act. This is absurd due to all the data mining by the XXXX and XXXX. No foreigners should be handling social security numbers nor personal data of any kind. Second, none of these XXXX are capable of making decisions nor resolving anything. GOOGLE makes Americans available when you are paying them for XXXX XXXX but when you need assistance with Google Pay no decision makers nor managers are available to resolve snags like this. Either Google Pay should be upfront and collect information before allowing a transaction to take place or not offer the service at all. Especially when dealing with relatively small dollar denominated amounts. Google Pay shouldnt be authorized to this kind of financial service without offering banking and credentials supervised by the Banking Thrift or Fed. My solution for now is to give me the money that is in process and then be sanctioned for suckering consumers in with free services only to whipsaw them later. They should issue a public apology and be forced to open call centers within the US.
08/16/2023	No	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	CA 940XX	Web
I am forced to use internet free services and my domains are down and I did not get paid. I am filing all these reports so I get paid as an individual and if I am exploited or my money taken by a group claiming as my family I demand them executed as I am XXXX and losing time while many of my age has homes family children. I have been physically attacked In XXXX and injured and detained in USA XXXX and XXXX and I am used to solve other people 's communities poverty and is theft. Many of my age have become grand father and I do not have money to eat my own food or have a basic room. I am filing this report against google.com another clever company employing many and never paid me a dollar. please send the report to google.com. it's not ok the contents of dhyanayoga.info is in sites.google.com. I have to call a Prashant and srininvas to get money to stay in a room and today my net income is XXXX I am listing the company as google pay I demand immediate enforcement of large amount of money enough to start a life enter usa. I am XXXX times sure the criminals who attacked me are again pursuing the same track. Whover I am in touch with might be tracked and prevented from helping me by the criminals like XXXX. Right now I am now again asked to leave the room. Who is having my atm. If XXXX XXXX XXXX or XXXX XXXX is stealing my money using those like XXXX XXXX it's theft. I do not want to see anyone in XXXX or even XXXX if possible but I can not be in streets of XXXX I have to be in XXXX California XXXX apartments
11/07/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CT XXXXX	Web
I am unable to remove my stored XXXX credit card ending in XXXX that I had on file with XXXX XXXX XXXX for 2 cancelled subscriptions under the account number XXXX login : XXXXXXXXXXXX Please read my account number and email above so that you are looking at the correct account. This complaint is under my XXXXXXXXXXXX Google account. Please do not close this complaint without investigating fully. XXXX XXXX XXXX closed my original complaint but my XXXX is still there. I can see it now. See screen prints attached. Also I am unable to close my Google Payments Profile. All Google 's website links are circular taking me back to the same location indicating I can not close my payments profile or remove my credit card. I cancelled my subscriptions to XXXX XXXX and XXXX XXXX on XXXX XXXX, XXXX. I have tried for 3 days to call and email XXXX XXXX with no results. XXXX XXXX XXXX. is licensed as a Money Transmitter in my state of Connecticut. Representatives from XXXX, XXXX XXXX, XXXXXXXX XXXX and XXXX XXXX told me that I must maintain a credit card on file even if I am no longer subscribing to any paid services, that I can not remove my XXXX until I replace it with another card, and to purchase a prepaid card. Additionally, my XXXX XXXX subscription was a " free trial '' subscription and the XXXX XXXX rep indicated due to " audit & compliance '' they must maintain my credit card on file but that it is encrypted and in cold storage. The screen prints below do not appear to support his assertion. This is unacceptable.
12/18/2015	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	FL 32250	Web
I heard about a service made out to be similar but better than pay pal called google wallet. I downloaded the app and transferred XXXX $ in total to g wallet. It took about 3 days to clear in both my checking and google wallet account and when it did google wallet took XXXX $ from my checking account and there was only XXXX on my wallet account. i immediately called google wallet while I was in my bank and informed them the issue and they first claimed it was as bank error. the banker I was Cleary stated it was not and entirely Google 's fault. After about XXXX hours of calls and fighting with google wallet they refunded the XXXX extra dollars they had taken within XXXX hours but not the over draft fee the banker charged me. That was XXXX. the XXXX I actually had transferred went to Google wallet and I sent XXXX to google play with no issues. the remainder I was going to use once my wallet card arrived. I received the card XX/XX/XXXX or XX/XX/XXXX and when I tried to activate it they closed my account and said I would not be able to use the card or google wallet period. So I asked for a refund they emailed me a form which called for my bank info to refund me. today is the XX/XX/XXXX. I 've called daily spoken to at least XXXX supervisors had it escalated to higher departments and the only answer I get is they are looking into it. I have now filled out XXXX refund forms spent hours daily speaking with them and gotten nowhere. Should I seek legal action? Please help that XXXX is a lot of money for me.
10/28/2018	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	CA 93722	Web
Please see attached XXXX Police Report Pages 1 -10 ; www.IC3.gov FBI internet crime Report pages 1-7, FTC report number I am a victim of a Grand Theft California Penal Code PC 487 grand theft level : felony. Google Play Account Holders falsely representing themselves as " XXXX Support '' and scammed me our of {$2000.00} on XX/XX/2018. Per XXXX Police investigation " Google Play '' has data access to track purpetrators and track transaction details to dispute and credit the {$2000.00} charges to include 1.The actual data entered by the user to get a Google account 2. The email for the Google account user 3. The IP address for the user regarding all transaction on the Google account including email purchases playing from remote devices etc. 4.The end IP addresses for all email and messages sent from google account users 5. The actual emails and messages and contents there of that were sent received 6. The physical location of the users IP addresses that Google logs for each search each purchase and any delivery 7.The type of purchases, products, services but through the Google account and any clues that might collectively provide 8. The type content and language is used including syntax of words and phrases search through any of Google search engines while logged into the Google account I have brought up all these issues to google play at XXXX they provided me with a report number but have failed to give me any sort of refund I am requesting and demanding an immediate refund of {$2000.00}
11/26/2015	No	Money transfers Domestic (US) money transfer	Money was not available when promised	MO 63368	Web
Lies, manipulation and refusal to escalate the situation to an authority figure who has the means to get the issues resolved. XXXX dollars was removed from my account with a promise of XXXX dollars being available on XX/XX/XXXX on my Google Wallet card. Google removed the entire XXXX dollars from my bank account on XX/XX/XXXX. Every time a call and plead for help, I get same scripted response. My holiday, my XXXX is ruined and I can not provide a proper XXXX meal to my family because of this. This is beyond painful, embarrassing and disheartening. I have been an advocate for Google, their products and services. They have not been an advocate for me. Typically, the transfer is instant. This time there was a delay that I was unaware of until I completed the transaction. I was given a date of XX/XX/XXXX. The morning of XX/XX/XXXX it was not available. I called and spoke with someone who claimed to be in management. No help given. Just lies about funds being released that day. I have emails and recorded calls to confirm. Google took money out my account and refused to credit my card for the transfer. With an inconsistent answer as to why, they credited me XXXX dollars for the inconvenience. That too was a slap in the face. The managers I spoke with told me that they do not report to anyone, which was insulting as I know there is a hierarchy of authority in all corporate settings. I will be without a XXXX meal for my family due to this. Something has to be done to right this wrong.
10/11/2018	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	WA 98422	Web	Servicemember
Received notification from XXXX XXXX that my account has been suspended and required verification by submitting government ID card image and financial documentwith my home address on about XXXX to XX/XX/2018. I initially ignored due to concern of electronic submission of my ID and financial documents, despite having a nominal balance. But I contacted XXXX XXXX on XXXX XXXX to figure out why it was suspended and tried to get credit. I was told reason for suspension was not releasable to me to protect my privacy. I was recommended to connect my credit card company ( XXXX XX/XX/2018 ) and then contact another Google department ( XXXX XXXX on XXXX XX/XX/2018 XXXX to see if they can provide information. neither had any issue with my account. I submitted requested documents in hope of finding reason, as recommended by another XXXX XXXX service representative on XXXX XX/XX/2018. Although I was notified of account suspension is lifted, I'm given no reason for suspension, only guesses by phone customer service representative. I was finally told after contacting customer service representative 6 or more times and being told to contact multiple non-Google services that I can not get a response on what triggered my account suspension and it can happen anytime in future. I think I deserve explanation on any issue related to my financial services. It's also misleading to have me contact other service providers to get explanation when issue was stemmed within XXXX XXXX service.
06/06/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 33467	Web
This is the third CFPB complaint I am filing against Google Pay in the last couple of months. For the third time now my Google pay account under the email XXXX has been suspended for no reason. For the third time I am requested to submit my ID and most recent payment method which I submitted numerous times just to be told over and over the documents could not be accepted. I submitted my driver lisence, bank statement, phyiscal picture of my debit card, everything they asked yet they refuse to remove the suspension from my account and are now blocking me from withdrawing over {$2000.00} in my Google Pay balance which they also did in the previous suspensions. It is very sad that a corporation as big as Google is contiously bullying me and holding my money hostage for no reason. {$2000.00} is nothing to this company but for me it is causing serious issues not being able to accecss those funds. I am getting sick of having to file a comlpaint with the CFPB just to get Google Pay to accept my documents and stop holding my account ransom. It is very upsetting that it takes a government agency just to make sure Google Pay follows the rules and doesn't steal from me. I can only imagine how many people have suffered at the hands of this company because they did not have the same consumer knowledge that I have and did not file a report with the CFPB. Please Google Pay stop holding your customers accounts hostage and attempting to steal their money. It is wrong.
10/13/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MD 216XX	Web
I have tried to get support beyond the XXXX help desk because I'm getting the same answer. They are refusing to do so. And any escalation requests are being closed out. I was scammed through an XXXX contract and have tried to get my account unlocked but being told that I have to remove the chargeback from the scammers cards ( they are not my cards and are not on the Google pay account any more ) I took a contract through XXXX for a XXXX XXXX to test an app 's micro transactions. After completing the test the cards were removed from my account. Google pay asked for verification of the cards used but since not mine I responded with my driver 's license and explained the issue Was told that my account was suspended until the chargebacks were removed. ( Which seems incorrect because what happened amounts to a scam ) I tried to contact the developer but my previous conversation was removed by XXXX. After completing the contract the developer was banned for shady business practices by XXXX. XXXX is not willing to help since they banned the company. The developer also did chargebacks on the purchases done in their app ( I didn't receive the purchases, it was done while logged into their account and then I was logged out ) I have asked to Google pay to removed the suspension and for a supervisor and both times have been denied. I am instead given the cookie cutter reasons that I need to provide verification and that I need to remove the chargebacks
09/13/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 94131	Web
Google Pay lost my balance. I was trying to transfer money out and now it's gone. I logged in to try to transfer money out. There's no way to do that apparent in the web app ( they probably moved it to the mobile app only, google loves doing XXXX like that to " nudge '' you into doing what they want. What's a forceful nudge called again? ). There is, however, an option to close the account. That flow obviously would lead to " you have a balance where shall we send the check '' Nope. It just dumped me on a support page. The help page says in order to transfer money out I have to reactivate the account and download the mobile app. Doing so just opens a new, empty account. Balance is currently missing. When contacted, their support refuses to acknowledge that funds are missing, refuses to acknowledge that something might have gone wrong, refuses to escalate ( I asked five times ). After five requests maybe a supervisor will get back to me. I requested confirmation that the case would shift to email but they couldn't or wouldn't provide that. They ( Google Pay ) shouldn't be allowed to operate a payment service. They're clearly not trustworthy enough to do good faith accounting. They clearly can not staff adequately to research or resolve problems. You kinda have to do that if you're taking deposits. I have zero confidence that they're operating in good faith. I have zero expectation that my balance will ever be recovered.
01/13/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MS 39157	Web	Servicemember
Claim ID : XXXX Date submitted : XX/XX/2021 Is real evidence fraud is active and ongoing a third has a unauthorized untrusteeship over an estate without proper authority. Restore all funds and hereditaments immediately. All charges, payments, or fines, for all past, present and future should be restored. This account is for the beneficiary of XXXX XXXX XXXX This account is needed to enforce private laws and deploy constitutional assistance around the the united states of America. Notice to agent is notice to principle Selective Service I'd is : XXXX Notice of emergency relief for : egress, regression, right of movement locomotion, peace and happiness! All declined payments or restricted payments causes involuntary servitude, mental anguish, physical HARDSHIP and is evidence of restrictions on divine financial innovative capabilities. 341 hearing is underway and ongoing and a consumer credit class all trustees will take or have neccessary credentials for administering this account and vehicle/Vessal. This account should be be pursuant and in likeness to15 U.S. Code 1637 - Open end consumer credit plans. Any transaction outside of it Should be in likeness of 15 U.S. Code 1638 - Transactions other than under an open end credit plan By : .XXXX XXXX, :XXXX : and the United States of America . This for the care for the extreme care for XXXX XXXX XXXX ( TRUST ) ____________ [ X ] ____________ XXXX. Executor ALL RIGHTS RESERVED
08/01/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 950XX	Web
Google facilitated fraud with advertisements for and by facilitating payments to XXXX XXXX XXXX and subsidiary hardware manufactures and fraud companies impersonating hardware manufactures. The product never worked, I bought it twice, and the first purchase was literally to a non-existent pure fraud company that was impersonating a helium miner that bought google ads and appeared first on the web search. Additionally Google has been illegally censoring my speech when I speak against politicians ( for example, banned on XXXX for " harassment '' by writing a comment " XXXX obama '' which is constitutionally protected free speech ) and they have been censoring my search results and bard results when I seek legal advice. This is under CFPB jurisdiction because 1. Google took money from a fraud company impersonating another company that was offering financial services, which also turned out to be fraudulent, and promoted it on page one. 2. Google facilitated payment to the fraud company. 3. The relationship Google has with the XXXX and the funds the XXXX received from XXXX, which were stolen funds from creditors like me. The fraud company also received venture funding from XXXX, meaning that the google ad money that paid for the fraudulent advertisements commingled customer money that is subject to clawbacks. 4. The nature of the product at the heart of this transaction is a financial pyramid scheme that is part of the XXXX fraud.
09/07/2022	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	MS 38654	Web
I sent the gift card to someone and they can't be able to redeem it. I emailed Google, the credit card and the XXXX XXXX won't help me with my situation. In attachment document... I have proof that there is no XXXXXXXX XXXX gift card. on XXXX XXXX account. Then XXXX response was send her a card so she can redeem it. I told them that we aren't going to redeem it, we want our money back. They won't refund. They didn't warn me on website that this card isn't like the other gift card. They didn't explain what this gift card is on their website. They didn't explain what redeem is ... and how to operate it. I don't know how to use it. I thought that I can use it to transfer to my bank account. I thought it was like XXXX gift card. XXXX gift card maybe the same way now, because I have never bought their gift card. I am XXXX XXXX XXXX female and I do not want to use this to play games that I won't enjoy at ALL. I don't know anybody I can give it to .... I don't know if anybody play games on google play on cell phone. I need my refund back... they need to figure out how to cancel this gift card, because this isn't fair. I don't want my {$500.00} to be stuck on this gift card. They didn't even mail me a gift card... I don't know how to use this... Please help me. Look at XXXX 's account... there is no gift card on there... I sent the gift card to XXXX 's email account. My email account is XXXX XXXX won't talk to me.
06/21/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	CA 920XX	Web
Hello, I hope that you are well and that you had a good weekend. I have a complaint against Google Pay, specifically Google Pay support for misleading advertising and not adequately following up with me. I will provide screenshots of my correspondence with them. After initially running into an issue on XXXX XXXX with their XXXX XXXX XXXX and Cashback offers, I contacted Support and was told that I would receive a payment to my account shortly. After many attempts to contact them, I found that I was unable to get ahold of the representatives and receive updates. In the emails, you will see that I have opened around 5 cases for the same issue and it has been escalated numerous times, to little effect. Usually what happens is I get in contact with them, finally, and then they tell me that they need to consult with some other representative and that they will get back to me within 24-48 hours. Sometimes I would go a week without a response, and when they finally respond, it is another representative telling me to wait another 24-48 hours. This has gone on for two months. They also will not assist me in filing a complaint with their supervisor. I have provided all the required information that they asked for in a timely manner and have been diligent in following up. However, they have not returned that courtesy. So far I was told that someone would contact me again but I have not heard from them within their timeframe.
10/17/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AL 35216	Web	Servicemember
Between XXXX and XXXX of 2023 me and my daughter played mobile games. One of those games she made some unauthorized purchases in the toon of about XXXX on this game. I realized at the end of XXXX and filed a charge back with my bank. My bank which is XXXX started and investigation for these charges after I explained situation. During the investigation regions gave me my money back to which I used it to pay bills. About 3 weeks in XXXX closed the investigation and took the money back as they said XXXX sent them information that those purchases were made with my XXXX XXXX account and they couldn't determine if I made them or not. With them taking the money back it has caused my account to go negative so iv had to start using my second back. I understood why and was content to just leave it be, but in XX/XX/2023 I received receipts from XXXX canceling those purchases and had my kid log into the game a verified that the items she purchased had also been refunded. So I then contact XXXX who tells me nothing they can do because I did a charge back I would need to contact my bank to which I did and they tell me they closed the investigation to which i know they did due to lack of evidence I didn't make charges and that XXXX hasn't sent them any money to refund and that the only way to get my money back would be contacting XXXX which I have and they refuse to return the money for purchases that have been canceled.
09/07/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OR 972XX	Web
I purchased 2 items from XXXX shopping totaling XXXX on XX/XX/2020 One of the 2 items arrived. The other did not. I reached out to XXXX shopping and let them know and thats when the lies started rolling in from them. They supposedly refunded my debit card for XXXX after i told them not to because i have a different bank now and that card was closed. I sent multiple emails and had multiple chats with there " support " people. There entire customer service is a joke they dont listen to a XXXX thing, they constantly tell you the same scripted XXXX and in all reality there just not helping there customers. After i was told by XXXX that my shopping account was frozen because there was suspicious fraudulent actives and i am un able to make more purchases ... i get a email about my refund cuz i filed a despute with them on it ... i get a email saying they denied my dispute cuz they couldnt find any fraudulent activity ... ..ummmm hello why is my account frozen then.???? XXXX cant tell its lies from there XXXX and im not the one to be taken for. Just because they have billions doesnt give them any right to brush off my money ... XXXX would be nothing with out people like me who gave them money with the expectation of a service or a product delivered. There entire stance on this entire nightmare has been cold unhelpful and unethical. I want answers and i want my money plus some.
05/02/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Can't use card to make purchases	WI 54016	Web
On XX/XX/XXXX, a pending amount of {$350.00} from GOOGLE XXXX XXXX CA showed up on our personal credit card. The week prior, on XX/XX/XXXX, an amount of {$1.00} from GOOGLE XXXX XXXX CA went through on our card. Again, on XXXX the same {$1.00} charge from the same GOOGLE apprefund XXXX CA. Called the XXXX number noted and gave me no options to speak to/select anything and then disconnected when you pressed a key. We do not use Google Pay and there were no transactions available in my Google Pay " account '' that comes with Google services. Filed a complaint to reverse charges with Google on XX/XX/XXXX. Contacted our Bank also in effort to not have to close card. On XX/XX/XXXX we recieved a notice from XXXX XXXX asknig if we approved a {$350.00} charge from the above listed " vendor ''. We selected " no '' and were immediately directed to our credit card company where the card was closed and charges, as of today ( XXXX ) have been refersed and the pending one not allowed to go through. On XXXX recived an email stating the card is not working and we need to verify so " subscriptions '' do not become inturrupted despite not having any subscriptions valid in my Google profile. Additionally, recived a " notification '' from Google that they were not going to refund our money, which is not the amount we disputed. It was an amount slightly more than the charge.
07/16/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Investigation took more than 30 days	NY XXXXX	Web
The other personal affairs concern a company named Google. Google has allowed game developers to advertise falsely. In two games played, I have accrued a payout of over XXXX to XXXX. I was never paid. I could not recover these amounts. These apps appear on the XXXX XXXX XXXX. As a consumer, I do not receive the care that many others receive, perhaps because I am a woman and XXXX. Every time I report unauthorized charges, as a penalty, Google blocks my account and only will reinstate it if I send in several pieces of information like photos of my ID, debit card, and other legal documents. How often will I provide my personal information before they can verify me? The only thing that has changed is my debit card. I fear Google employees are misusing customers ' private data for other matters, or it is sold to others globally. They seem to request this too often or whenever a complaint is launched against them. Google also allows these to take place within apps that are on their platform : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These issues are still current. Google retaliates against customers who complain about services and lack of treatment. I have requested an itemized bill of payments, which was promised but never delivered. Google lies to customers ' requests.
05/03/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IL 60467	Web
On XX/XX/XXXX at XXXX CST I received an email from Google Pay that I transferred {$750.00} to another person. I did not initiate this transaction and immediately reported the transaction as fraud using the link in the email. I received the dispute request confirmation email from Google Pay at XXXX, 16 minutes after I was originally notified about the transaction. On XX/XX/XXXX, XXXX CST a rep with Google Pay support replied back to my support ticket saying " no fraudulent activity '' was found on my account. I attempted to get them to escalate the case because I didn't make the transaction, don't know who it went to and am shocked that with a fraud report 16 minutes after the transaction that they could do nothing to stop it. Over the next few days I continued emailing with Google Pay support, but they refused to give any more details on the case. Following their own EFT Error Resolution Policy they state that if I reported the unauthorized use within 2 days the most I can lose is {$50.00}. However Google Pay support says that policy may not apply but will not give me a reason. I have stated in my communications with Google Pay support that I believe the transaction is fraudulent, that I believe I know how the unauthorized use of my account happened, but they refused to review the case further or provide any details to why.
12/31/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	MD 20854	Web
I have a Google Wallet account which I use for several different services provided through Google, Inc. Abruptly, and without warning, my Wallet was closed. I was not provided a reason. They told me that there was suspicious activity, and asked for verification information. I provided : a photograph of my passport, a photograph of my Driver 's License, the credit card on file, another debit card from my current banking institution, and a photograph of myself with the date and time, confirming that I was who I purported to be. I have attempted to resolve this issue through their resolution center several times, but they have done nothing, except leave me vague e-mails and point me towards their Terms of Service, which appears to be a contract of adhesion, giving the company the power to do, essentially, anything they wish to do. This strikes me as unfair. Moreover, they claim they are not a bank, even though their service allows you to make deposits, withdrawals, issues a credit card, provides bill payment services, and fund transfers. What, exactly, is one person supposed to do against a monolith like this when they have a problem? If XXXX XXXX XXXX abruptly shut down my account for no reason, I have a feeling the SEC, FTC, and your agency would have several questions. Why is a technology firm except from this scrutiny?
05/03/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NE 683XX	Web
My foster son moved out and back with his biological mom. while he lived with us he had a debit card which I would put allowance on bi weekly I guess he took his debit card with him when he moved out. His bank account had no money in it which he knew. He made a purchase on his phone his mom got him, through XXXX apps and it was a XXXX purchase for 1 year subscription for XXXX XXXX XXXX to win real money. This purchase was done XX/XX/XXXX he left my house XX/XX/XXXX. I contacted XXXX and spoke with a very nice representative that opened an investigation ticket I told him I already spoke with my bank and over draft charges will accrue XX/XX/XXXX. he said he would rush it and XXXX investigation team would email me and let me know what will be done. I received no correspondence at all. I decided to check my bank account at about XXXX XXXX XX/XX/XXXX where now there is overdraft charges. I contacted XXXX and the lady was extremely rude and said they are not refunding my XXXX or any overdraft investigation is over and she would not tell me what the outcome was. I requested for her to submit complaint on my behalf which she kept refusing to do. I was told my account would be refunded, and he XXXX account would be shut down. I am not understand why this is not being refunded he is XXXX years old, and it is my bank account.
05/11/2023	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	GA 30082	Web	Servicemember
Google , IncXXXX is making unauthorized withdrawals to my bank account. I subscribed to Google Inc. in XX/XX/XXXX to rent storage space ( Google One basic plan for XXXX monthly ) for my gmail account. I provided authorization to Google to debit my bank account Once a XXXX for an amount of XXXX. The last time Google Inc. debited my account was on XX/XX/XXXX and they successfully debited XXXX from my account, however, in bad faith or due to a technical error on Google 's behalf, Google continued to debit my account on the same day ( XX/XX/XXXX ) even after successfully debiting the authorized amount on that day previously. Google incessantly and persistently debited my account for XXXX repeatedly numerous times before they were authorized to do so.These incessant debits resulted in overdraft fees for my bank. I have attached proof of the incessant debits that Google has repeated to my account, the last successful debit from Google on XX/XX/XXXX, the Basic plan Google subscription for XXXX per month, and the pay method Google used to debit my account. I want to dispute these transactions Google has made to my account and be refunded the overdraft fees, fees from any additional unauthorized debits, and 3 months of free storage by Google due to the negative impact their unauthorized debits have had on my bank account.
06/03/2015	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	GA 30040	Web
I opened an account with Google wallet which is pretty much a prepaid type of account. My stepfather deposited money for my birthday. I used this money for a hotel on vacation. The hotel over charged a few times and eventually submitted a refund. The day the efund cleared i got an email stating that my account had been suspended for violating terms. Google wallet refused to tell me which terms and stated they had the right to close account without reason. I had a positive balance of {$190.00} on the account and they would not let me access it, stating that it would be refunded to the account linked to card within 30days of account being suspended. We are now on a little over 60 days past account being closed and not only have i not recieved the refund but the company refuses to respond to my emails and will not give any sort of update. I put a complaint in with XXXX. The response Google wallet is giving is that same : that i will be refunded in 30 days even though we are past that. I have copies and copies of emails and my XXXX complaint that states in writing from them that it will take no longer than 30 days. At this point they are violating my rights and causing me a get deal of stress and time to resolve this. They are violating their own terms and i should not have had to wait this long for my refund.
07/30/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	NV 89408	Web	Older American
This matter involves my Google.com Play Card Account. They refuse to allow me to redeem the funds I have paid into the account. I have made numerous attempts with Google Support Team to resolve this matter to no avail. This Google Play Vard was purchased at XXXX XXXX here in XXXX, Nevada. When I went to redeem the message will come back stating we need more information to process. They ask me to submit a copy of both sides of the card itself including the lengthy code, copy of the receipt, and the location such as the town and state it was purchased, my email address and telephone number. I submitted this several times and the message returned states that " This is not eligible for appeal. I told them I wasn't appealing but trying to redeem my money so I can get it back into my bank account. I bought this for a friend, but she changed her mind and didn't want it, that's the main reason why I need to redeem it so I can put it back in my checking account. Thus far they have made this process so difficult to get my funds back. This transaction was made at XXXX XXXX on XXXX XXXX and have reached out to Google.com Support Team ever since with no resolution. Obviously, they are stealing my money. Why does a company this size worth billions need to take my money? I'm hoping for a resolution to this matter.
09/20/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	GA 30345	Web	Older American
XXXX XXXX was contacted by phone XXXX. I spoke with 'XXXX ' who said they would call back on the landline I was speaking over. When 'XXXX ' returned my call I was told yes my e mail address had been hacked and it would cost $ XXXX a year to block it. I will attach a screen capture of what appears to be eastern XXXX dating sites I have never contacted. Prior to 90 days ago, the only return for a search of my e mail address was two family DNA sites. The sites added approx. 90 days ago show bolded " XXXX XXXX XXXX '' and all contain gibberish word salad that anybody would realize are malware sites. I have filed complaints with FTC and FCC ( file numbers attached ) and XXXX ( attached ) and have received nothing but auto responses. On XX/XX/XXXX I attempted a 'Who Is ' search of the two domain names of these 6 slanderous sites use of my e mail and found they had all been " redacted for privacy '' as of XX/XX/XXXX. I have used this e mail address since approx. XXXX while using XXXX as dial up ISP to sign onto XXXX. XXXX XXXX has not been involved in E mail for years, I have used XXXX since I first got a computer and Malwarebytes BLOCKS all attempts to access '.club ' sites. All of these 90 day old sites are .club. This is slander, libel invasion of privacy and RANSOMEWARE by 'XXXX XXXX at XXXX XXXX .
05/16/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CO 80206	Web
Let me just start out by saying I am a fully licensed XXXX XXXX, XXXX XXXX and XXXX XXXX. I used to use Google Wallet regularly and it worked great, the transfers were instant and zero delays. I just tried again after switching to the Google Send app, it said it would take 5 days to transfer ( slower than a check or really any form of money movement ), this is unacceptable. I then IMMEDIATELY cancelled the transaction because again a 5 day time frame for a in place transfer is insane. I submitted and cancelled the request on XX/XX/18 and the cancelation was within under 120 seconds. On XX/XX/18 the money was withdrawn from my account, this caused much financial harm to myself as most of my bills debited my account because Google decided they needed my money 2 days later after I cancelled. When I contacted their Help & Support Group they let me know it could take 7-10 BUSINESS DAYS to credit back to my account. This is fraud, commingling and just illegal time frames for any company in the financial industry. They should be ashamed of themselves and the lack of customer serivce, I used to use Google apps and products religiously however now I and my family along with ALL OF MY CLIENTS will consider a new relationship. You are terrible Google Pay and your service is XXXX XXXX XXXX XXXX
02/05/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	XXXXX	Web
Hello, I live in XXXX and i need your help asap. Somebody has hacked my identity and is paying with my identity many things and also bank fraud My bank can not tell me know who is doing this. So i am researching my self and i see that they work with Google Pay and also with XXXXXXXX XXXX and XXXX XXXXXXXX I earlier purchased a game called XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX i bought this game on my XXXX but there it doesnt work any more so i was checking my google phone and now i see that they purchase with fake telephonenumbers games and also debitcard. Also i can not close the pay account!! Could you please registrate this because its almost a fraud about XXXX XXXX XXXX on bank savings. The police in XXXX is alerted but they need more information to catch them Google Pay id : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This number ( tel ) in the account is not mine = XXXX also in bankaccount pay numbers they changed numbers from my telephone number ( its hacked telephone ) into bankaccounts and payment accounts The number mentioned above is not mine My number is XXXX Can you please help me asap, because it is a big fraude and a need you help My emailadres XXXX another emailadres XXXX Thank you very much. Best regards. XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX
03/08/2018	No	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	NY 11374	Web
Starting in 2016 I have received monthly recurring charges on my XXXX XXXX debit card. The charges initially were for XXXX from XXXX XXXX. Once I noticed the charges I would contact Google from the number listed on my statement. They would go over my existing google accounts and find out that I had no method of payment listed on those accounts, as I could tell them myself. Then would then issue a refund for the charges and tell me to contact my bank and have a new card issued. I went through this process 3 times over the past year and a half. On the fourth time I noticed that several other charges had been processed along with the monthly recurring charge. I contacted my bank and together we called google billing support to investigate and see if they could block future charges from going through. The representative was singularly nasty and hung up after saying that it was my bank 's responsibility. They did not even take my information to confirm the ongoing case. I have since closed that bank account and switch banks because of this. XXXX I believe did a good faith effort to resolve things, but Google has shown little initiative in finding the root cause of this. Four attempts are more than enough. I have a case number from google and two fraud case reference numbers from XXXX.
03/01/2022	No	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	CA 91786	Web	Servicemember
I have been using Google services and their subscriptions for many years now and I've made a lot of my payments with a prepaid card specifically the XXXX XXXX Cash card. Recently things have changed and my car stopped working so I contacted customer service and explain the situation and he suggested that I keep trying to process it and I got me suspended. I told him it wasn't working and I didn't want to keep trying because the bank might block it. Instead Google payment services suspended my account. I explained the situation as I did here. I was somehow and glady able to remove ALL subscriptions connected to that card by cancellation of services. That is another issue with not getting refunds. I also deleted my card and it is no where on file with Google. I have since then closed that account and tossed the card in the trash. Now they're wanting me to prove ownership of that card and I've already explained I know longer have it. I sent them an account statement, Identification, and a screenshot of card info that I had when I ordered it ( the card ). I can not pay for my remaining subscriptions and am now receiving suspension notices and I've tried explaining yet again I am trying to pay but the payments team won't let me. I'm about to lose all my services that I've paid for.
04/01/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 92122	Web
On XX/XX/2020 and XX/XX/2020 I used Google Pay to request {$100.00} from my mother. Both transactions were deducted from her account. The transaction on XX/XX/2020 was funded from her bank account and the transaction on XX/XX/2020 was funded from her Google Pay balance. Because the transfers go directly to my debit card they are usually instant. However starting with the transaction on XX/XX/2020 the transfer never appeared in my bank account. I reached out to Google Pay and my own bank to see what happened and was told to wait up to 5 business days. However the payment never appeared and the same thing happened to the payment sent on XX/XX/2020. I reached out to Google Pay multiple times only for them to initially try to blame my bank but finally admit that the issue was on their end on XX/XX/2020. Google Pay has claimed they are working on this issue but have no date of resolution despite two separate {$100.00} transfers that have now gone missing. When Ive checked XXXX, it appears this is a widespread problem with Google Pay starting on XX/XX/2020. I would like Google Pay to either release the funds to me or to refund the sender immediately because holding funds without authorization for two weeks is ridiculous especially when this is clearly an issue with their servers.
04/16/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CO 80203	Web
Two transactions were wired from my account- {$100.00} on XX/XX/XXXX, and {$150.00} on XX/XX/XXXX by Google Pay for cleaning fees for a house rental. Once I had realized this was all a scam, I had contacted Google Pay twice ( within their 120 day claim period ), to notify them of the scam and dispute the charges. They denied both claims, and tried to tell me this transaction was valid ; that I had actually received the lodging and cleaning services. I tried to put in another claim a couple days ago - XX/XX/XXXX, and they were actually willing to look into it..then they had realized it was past their 120 day claim period, so they just told me they couldnt take care of it. I could understand if this had been my first claim ever a couple days ago, but it wasnt, and Google Pay just kept denying my claim basically until the 120 day period passed, so they wouldnt have to deal with giving me a refund. I kept trying to tell them that its their fault the 120 day period had even passed ; that they didnt investigate this well enough during my first two claims. They are literally allowing scammers to keep ripping consumers off by denying claims! I am going to keep fighting for my refund until I get it back. I will never use Google Pay again after this is resolved. Horrible business.
12/04/2020	Yes	Credit card or prepaid card Gift card	Unexpected or other fees	MA 02148	Web
Date : XX/XX/2020 Amount : {$500.00} XXXX play & {$1200.00} XXXX Action : I tried reaching out to both companies but no help. Someone acted as if they were one of my managers and emailed my work email from a personal email. It's not out of the ordinary for one of my managers to have us pick up something or drop off something somewhere. So the person ( acting as if he was one of my managers ) asked for my cell phone number and told me to pick up gift cards for clients. He mentioned that he was on a conference call. ( sidenote : a few of our clients are coming into our office next week which made it more believable. ) My manager wasn't in the office for me to ask him personally so all of our messages were via text. He told me to urgently pay for gift cards for clients and scratch the back off and take a picture of it. The sad part is, this is something my manager would actually do. He would rush us to complete something. I guess the only difference is that my manager would have provided with his company card. But since he wasn't here, he claimed to reimburse me. Then after he rushed me to make different purchases with gift cards, I discovered it was a scam after scratch the gift card backs and sending the scammer a picture and talking to my coworker about it!
11/10/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	CA XXXXX	Web
Several of my credit cards have been comprised and charged without my consent. from a game called slots of XXXX free slots through goggle play under a email address XXXXXXXXXXXX XXXX This is an email that I rarely use but for some reason my credit card information have been save under goggle play without my knowledge. Although I have changed my password on numerous occasion. I still get security alerts abut someone accessing my account XXXX/XXXX/XXXX, XXXX/XXXX/XXXX. on XXXX/XXXX/XXXX I received notification by goggle that someone has my password. Yet goggle have not taken any security measure to avoid someone charging my account. XXXX XXXX XXXX XXXX ending in XXXX XXXX {$2.00} XXXX/XXXX/XXXX {$53.00}. Transaction of {$7.00}, {$7.00}, XXXX {$7.00}, {$0.00}, {$0.00}, {$19.00} XXXX {$61.00} {$29.00}, XXXX, XXXX XXXX/XXXX/XXXX {$29.00} XXXX/XXXX/XXXX {$19.00} XXXX/XXXX/XXXX {$270.00} XXXX, XXXX XXXX/XXXX/XXXX {$8.00} {$7.00}, XXXX, XXXX/XXXX/XXXX $ XXXX {$60.00} {$29.00}, {$29.00}, {$0.00} XXXX/XXXX/XXXX {$29.00} XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX {$69.00} transaction {$7.00}, {$7.00}, {$29.00}, {$7.00}, {$7.00}, {$7.00}. XXXX/XXXX/XXXX {$360.00} Transaction {$2.00}, {$19.00}, XXXX/XXXX/XXXX {$41.00} XXXX/XXXX/XXXX {$72.00} XXXX XXXX Ending XXXX {$500.00}
06/11/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Overdraft, savings, or rewards features	IN 47906	Web
This complaint refers to the " Spring Challenge '' offered by Google Pay in XX/XX/2021. I participated in the Spring Challenge and earned 4 of the 5 reward stamps that were required to earn the {$30.00} reward offered. To earn the fifth " fox '' stamp, I made a valid transaction using Google Pay 's reward-sponsoring merchants ( specifically : XXXX ) using a credit card linked at the time to my Google Pay account with reward tracking enabled. However, Google never tracked the purchase and never awarded me my Fox stamp, despite contacting their customer support and providing screenshot evidence of the purchases being made in accordance with the terms ( curiously, the email agent asked for the screenshots, thanked me upon receipt, and then promptly ghosted me ). As such, I made purchases in anticipation of a promised reward that was then withheld from me. I have screenshots of ( 1 ) my purchase, ( 2 ) the promotion terms, and ( 3 ) the Google customer service thread in which I submitted documentation as requested and was ghosted. In short, Google is using their good name in technology to scam their customers with this new payment product. It is unacceptable and infuriating to do this to customers, even for small amounts of money such as {$30.00}.
03/24/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	WI 53719	Web
On XX/XX/XXXX, I received a notification from Google Pay that the payment for one of my subscriptions was declined. Google Pay is set up with my bank account 's debit card. I have two accounts with the same bank and have another debit card as a back up payment. Both accounts had sufficient money to pay for the subscription. When I checked my Google Pay account, it said that my payment profile had been suspended since they were unable to verify the information. I did not receive any requests from them prior to this to verify my information and avoid the profile to be suspended. They have a process to submit information to confirm my information and I have followed the process accordingly. I submitted what they needed but did not get a response. I submitted another one and received a follow up to confirm information. They never got back to me on that one. A week later, I replied to the email requesting status of my request with no response. Today, I submitted my third request to have this resolved. I have already three subscriptions pending for payment with one at the brink of being cancelled because I have no other way to pay for the subscriptions and they won't even let me update my payment options because of the entire profile being suspended.
12/01/2019	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 95330	Web
In mid XX/XX/2019, though I was able to send money using my linked debit card via Google Pay, I was not able to transfer or redeem money sent to me. I have called Google Pay now approximately 20+ times since XX/XX/2019, each time being told either there is not problem with my account and to try to collect/transfer my funds in 24 hours ; or that the " specialists '' have " reset '' my account and that my transfer would certainly go through properly, again, after 24 hours. XX/XX/XXXX I again attempted to transfer the {$800.00} which has been residing on Google Pay and was again not able to. After once again calling and being told that I would surely be able to access my money after 24 hours, I closed the account, having had more than enough of their shenanigans. Now, having closed the account, Google Pay still refuses to give me money, stating that they will wait 30 days from XX/XX/XXXX to " begin the process '' of " seeing where to send my money, '' which they say will take another estimated 14 days on top of the 30. This would mean that Google Pay will have had my money, at that time, for close to four months. Please help with what would appear a fraudulent practice exercised by Google as they continue to hold my money hostage.
08/16/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 93637	Web
I have filed numerous complaints with every available agency requesting that XXXX/Google investigate the fraudulent transactions and wallet account that was made without my knowledge or consent. I am now providing what I have asked Google to provide for the last three years. There is no way Google does not have the information I will be attaching. They have deleted XXXX from the account an now state its on someone else 's account, that was able to take all of my unemployment benefits with no password required as google stated in a prior response. Google also stated that all monies were refunded did they then refund to the account that was tied to mine? I did not receive that money, I would like to see proof that its my account, since all merchants stated I made no purchases. The attached documents are proof this was not my doing. Not including all of the conflicting information that has been on every other complaint. Not one charge am I able to verify or know who made. I am a identity theft victim. The person on the attached documents lives less than a hour away from me and knows were I am at all times due to XXXX XXXX and being linked to the account. Google will not protect me and has not protected my info as it states they do.
08/10/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	MI 49037	Web	Older American, Servicemember
Original complaint that Google was charging for ad placements and running ads before approval of ads across various social media platforms. These product ads were being rejected across social media platforms as incomplete, disapproved, unverified, or rejected and linked to Google Ads platform. Google ran those ads knowing and ignoring these ads were listed as incomplete. Google uses small business ad placements as place holders or proxy ads for big business to target ad promotion and or dominate ad placement. Google uses ad manipulation to favor big business while small business experience little or none in gain, profit, or return on investment. Google fails to secure privacy information. Google has caused suspension of all social media and eCommerce platforms such as XXXX, XXXX, XXXX, XXXX, XXXX, and others search engine platforms. Google is limiting the exposure to the business site and requesting payment method be added after offering the deception that the business site could be promoted free while limiting exposure ; ( XXXX XXXX XXXX/ ) Google uses its header tag code algorithms to track and identify placement of ads for profit. Google is not a search engine. Google is an Internet marketing service.
06/10/2016	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	CA 93637	Web
This is new information regarding complaint XXXX, XXXX and XXXX. FCC has complaint XXXX, all complaints need to be reviewed due to all responses being conflicting. Google requested i contact them. the last email refereed me to the merchants instead of the bank like usual. I would like the back up from the first complaint attached to this complaint. I also have complaints against XXXX XXXX XXXX, and XXXX all companies have done this and continue to do this at the same time. This is past frustrating! Please help me! Google asked me to Repsond to a specific email in their response said I did not respond to it please below find the false statements given by Google for these transactions. I have never received back up to actually show what was ran through the account. By Google responding like they have it shows they are not investigating what was done. I have shown that numerous times. Google is who benifited the monies taken from my account that is not a guess the merchants stated that in writing. It was their charge they bought the app rights and they received monies yet Google wants to confuse this more my sending me to who they listed to contact knowing fully that the merchants do not have the information.
08/23/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	XXXXX	Web
Company related to this case : XXXX Product : Google Pay Company-side Case ID : [ XXXX ] Date : XXXX Amount : N/A ( Since it's a denied transaction ) About a month ago ( XXXX ), I began using my XXXX account on a XXXX XXXX XXXX. As I am currently residing in XXXX, I attempted to charge my XXXX XXXX card using the Google Pay app. However, my purchase request was suddenly denied, and I received an email stating that my pay account had been temporarily suspended for security reasons. The email instructed me to visit the Google Pay website and submit my bank statement ( attached below ) along with a photo of my card showing previous transactions with XXXX. I followed the instructions precisely and submitted the required documents. However, approximately an hour later, I received another email with the same instructions, without any explanation or reason for rejection. This made me suspect that there might have been a mistake, so I reached out to the Google Pay team by submitting a ticket ( Case ID : [ XXXX ] ). Unfortunately, after a week of correspondence, I received templated responses repeatedly, with the team continuously stating that they needed to verify my identity in order to reactivate my profile.
05/30/2023	No	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	GA 30014	Web
I was told on XX/XX/XXXX that I needed to send in my license, and photos of my physical credit card on file to have my payment profile reviewed re-activated. The case that was opened for that was XXXX. A few hours later on the XX/XX/XXXX, I was told that the payment profile is now reactivated. I tried making purchase again with my gift card and was given the same error message that I was told was fixed. I went back to XXXX chat once again who open another case and was told once again that the account is reactivated and try again to no avail. I did this at least 4 times, with chat just opening cases, telling me its reactivated then its not. I have even had an agent end chat because she was stating nothing is wrong on the account, and I need to just wait. I then went and ask to have my gift card re-imbursed as XXXX is not re-activating the payment profile and I was told the request is denied, however, the account is re-activated, only to try using the card again and the account is still de-activated. I am tired of being given the run around by this company, while they are not either reactivating the account or re-imbursing the cards. Either resolve is welcomed but neither is being given by XXXX.
01/11/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	IL 62521	Web
I signed up for Google Pay due to the marketed sign-up bonus of {$21.00} after making a payment of {$10.00} or more to a friend. Additionally, there were other offers marketed that enticed me to start using this product, such as {$21.00} referrals to friends and family, and cashback on transactions, such as 20 % at REI. I referred a family member on XX/XX/XXXX, they made two qualifying transactions on XX/XX/XXXX and I did not receive the referral bonus, and they did not receive the signup bonus nor REI bonus. After 3 weeks of being run around by customer service, there is no other possible conclusion than this is a scam, bait and switch, and illegal business practices. OVer 10 emails asking for the same information that was already provided, making blanket statements about the promotion ending XX/XX/XXXX ( which clearly this activity was in advance of ), asking for information they already have ( transaction IDs, dates, peoples names/emails/phone #, screenshots, etc. It is not like google is hurting for money, so I don't understand the deceit and scam, nor the horrific customer service. Fulfill the terms of the bonuses that were signed up for and executed per the terms and conditions.
12/10/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	MO 63052	Web
On XX/XX/2021 I received an email from my credit card company that my card had been declined due to insufficient credit from a purchase attempt from XXXX XXXX. I immediately panicked because my card had no balance and I had not attempted to make any purchases. The purchase had been attempted at XXXX XXXX that morning. I immediately checked my credit account and had found that another previous transaction had cleared and posted on XX/XX/XXXX in the amount of {$1500.00}. As soon as possible I called my credit card Company XXXX and reported the fraud. They told me that the early morning transaction that was declined was in the amount of appx {$1400.00}. They took a report and filed a dispute. I contacted the XXXX store right after and via chat id XXXX searched for information on this purchase. The person I talked to was named XXXX. She told me she was unable to locate the transaction but directed me to a link to fill out a form for investigation. Today XXXX said I was denied a refund of the money because there was no proof of fraud. As a direct and proximate result of XXXX XXXX failure to validate that this person was an authorized purchases, I was caused to suffer financial injury.
09/28/2019	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 90066	Web
I purchased a Google Play Gift Card from a seller on an online marketplace ( XXXX ). I have purchased numerous codes from other users and redeemed without issue. Lately ( XX/XX/2019 to the present XX/XX/XXXX ), Google has been requesting info and images ( picture of the card, picture of the receipt and proof of residence ) before the code can be redeemed. This is being done in attempt to prevent scammers and fraud activity. I have very little issue with this process should I receive a timely response. However, various attempts to resolve via Google 's process has resulted in zero response from whatever specialist team is assigned to investigate these claims. There are also no escalation channels available. Any contact made via Google 's intended channels is a dead end, resulting in the canned response of " nothing we can do until the specialist team responds. '' Therefore any money spent on these cards/codes is essentially held ransom ( essentially theft ). This is an absurd process that Google has no legitimate response to. With all the intelligence that accumulates at a company ( which data mines all their user base ), one would think a more streamlined process could be created.
01/11/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	IL 60620	Web
On XX/XX/2020, I purchased a pair of shoes from XXXX XXXX XXXX for {$200.00}. The purchase was made through Google Pay with the invoice in the description of the purchase. On XXXX XXXX, I realized there was no update made on my shoes being sent to me and I also noticed that XXXX XXXX XXXX didn't send a tracking number and blocked me from contacting them. As soon as I found out I was being scammed, I contacted Google Pay to dispute the payment to XXXX XXXX XXXX and I also contacted my bank ( XXXX XXXX XXXX ). XXXX XXXX XXXX said they were contacting Google Pay to resolve the dispute and that they couldn't do anything on their part because the purchase was made through Google Pay. Google Pay supposedly did an investigation and it got nowhere on my end. It was obvious that I was scammed and Google Pay did anything about it. XXXX XXXX XXXX repeatedly told me that it could take up to 90 days to resolve this dispute and I waited patiently. I was willing to provide adequate evidence to both XXXX XXXX XXXX and Google Pay but they wouldn't allow me. I waited patiently and after months, I still have no justice. I was scammed in the middle of a pandemic and Google Pay allowed it.
11/30/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 95501	Web
Please refer to Complaint ID # XXXX and Complaint ID # XXXX for more information. In short, my XXXX account was hacked and subsequently was used to make unauthorized transactions on Google Play. Per Googles own instructions, upon the discovery of the fraud, I filled out their unauthorized transactions form, and deleted hacked XXXX account. Due to some miscommunication and time constraints because of prior commitments ( work ) on my part, it took some time to get a final response from the company : MY NAME, we've checked, and would like to inform you that based on our investigation, we won't be able to refund the transactions in your claim. We're sorry for any inconvenience this may cause. However, this decision is final. If you believe that you may have included the wrong transactions in your claim, you can check the list of transactions in your claim by returning to the " Report unauthorized charges '' form and entering your email and claim ID. You can then submit a new claim if necessary. We wouldn't be able to confirm if these purchases weren't made by you. This was their response after I provided original claim, bank statements, the email account in question.
05/13/2021	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	VA 222XX	Web
Google Payment Corp. ( GPC ), which administers Google Play balances in users Google Payments account - refuses to redeem 4 Gift Cards of {$10.00} value each. On XX/XX/XXXX, I attempted to redeem these at the play.google.com/redeem webpage and received the message that " The code you entered has expired ''. The text printed on the cards under Terms & Conditions states " No fees or expiration dates applicable to this card. '' The website referred to on the card - play.google.com/about/card-terms.html that provides the extended Terms and Conditions - specifically says in Section 3 No Fees or Expiration. " No fees or expiration dates apply to this Gift Card or Credit. '' On XX/XX/XXXX, I contacted Google Play support at the link available through the Learn link. I corresponded with their support over 8 days with more than 6 email exchanges. I was repeatedly asked for the receipt for the cards, and if I couldn't provide a receipt, there was nothing they could do for me. As these were A GIFT, I do not have a receipt. You can find screen shots of the redemption rejection, and photos of the card with Terms and Conditions text. I can provide all 4 card codes upon request.
03/10/2020	Yes	Credit card or prepaid card Gift card	Problem getting a card or closing an account Trouble closing card	AZ 85367	Web
On XX/XX/2020 I was contacted by a person impersonating my pastor requesting {$300.00} in gift cards for the family of a member of our congregation in XXXX XXXX ( we actually had a member of our congregation in XXXX on that date ). I requested additional information and was told that Google Play cards would work as a source of funds and that the church would repay me for my expense. Since I was working at a client site, I had to travel to a XXXX XXXX to obtain the gift cards. Once I purchased the cards, I contacted my pastor to get the cards and information to him. I was informed that I was a victim of a scam. I contacted the XXXX Police Department and filed a complaint ( case XXXX ) and contacted Google to obtain a refund on the cards - they verified that the cards have never been activated. Google refused to refund my money stating some policy that I had never seen nor agreed to. I contacted the XXXX XXXX and got the same treatment. I am requesting assistance in obtaining a refund as this amounts to simple theft since Google has my money and has not been willing to return my money even though I have the cards and can prove they have never been activated.
05/18/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	XXXXX	Web
I am an XXXX and XXXX for website XXXX XXXX XXXX. I monetized XXXX XXXX with Google Adsense program, In XXXX I earned {$120.00} which I was paid. Then I worked hard on XXXX XXXX by writing more content to earn more money to support my family, in the month of XXXX and XXXX I earned {$300.00} and {$190.00} respectively. I was supposed to receive my XXXX earning on XX/XX/XXXX but Google disabled my Adsense account on XXXX XXXX just before the payout. Now according to Google terms if they disable the account before the payout they are not entitled to pay any money. So I lost {$300.00} and {$190.00} for XXXX and XXXX. They disabled my account for invalid click for which I am not responsible. I am innocent, I never clicked on my ads or encouraged anyone to do so. I know doing so will ban my account and I will be left with no money. I appealed several times to Google but I always receive an automated response within a few minutes saying they can not reinstate my account. I wrote many emails but received no response, there is no phone support. I was dependent on Adsense earning, I am a mother with a XXXX-year-old son, I am suffering a lot because of this, please help.
06/17/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 95501	Web
During XXXX of 2021 my bank account was hacked and close to {$1200.00} was transferred out without my knowledge. The theft was accomplished through Google 's automated payment system that links XXXX account to XXXX XXXX. In order to make purchases from XXXX XXXX, Google requires a Bank account/debit card/credit card linked to the email account. After being able to log in to the email account the perpetrators were able to accept a device through email as legitimate, and therefore authorized to conduct various financial transactions on XXXX XXXX. If an automated notification regarding unknown device ever was sent, it was accepted and subsequently deleted without my knowledge. After filing a fraud report with Google, I closed the account, canceled the debit card and notified my bank, XXXX. The bank debited my account ( cash/bank is an ASSET account, normal balance is DEBIT ), assuming until the matter was resolved. After some time ( 10 to 14 days ) Google denied my claim, claiming " the purchases were made using an email account with all the correct information '' XXXX XXXX removed ( credited ) the abovementioned cash from my account WITHOUT NOTIFING ME FIRST.
11/03/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	CT XXXXX	Web
I am unable to remove a stored XXXX credit card that I had on file with Google Payments Corp. for 2 cancelled subscriptions. Additionally, I am unable to close my Google Payments Profile. All Google 's website links are circular taking me back to the same location indicating I can not close my payments profile or remove my credit card. I cancelled my subscriptions to XXXX XXXX and XXXX XXXX on XXXX XXXX 2017. I have tried for 3 days to call and email Google Payments with no results. Google Payments Corp. is licensed as a Money Transmitter in my state of Connecticut. Representatives from XXXX XXXX XXXX, XXXX XXXX and Google Payments told me that I must maintain a credit card on file even if I am no longer subscribing to any paid services, that I can not remove my XXXX until I replace it with another card, and to purchase a prepaid card. Additionally, my XXXX XXXX subscription was a " free trial '' subscription and the XXXX XXXX rep indicated due to " audit & compliance '' they must maintain my credit card on file but that it is encrypted and in cold storage. The screen prints below do not appear to support his assertion.This is unacceptable. Thank you.
08/24/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	FL 333XX	Web	Older American
Google Irresponsible -- I Lost {>= $1,000,000} I downloaded from Google Pay Store a trading app known as XXXX which turned out to be a fraudulent scam trading platform website XXXX where I transferred {>= $1,000,000} and although it looked like you made money trading, one did not make any money instead the money that was transferred to that website it was immediately thereafter transferred to other wallet addresses, I have the evidence, so I lost {>= $1,000,000}. In addition, despite the fact that I have flagged that app numerous times on a daily basis, Google Play Store still has not removed it. Further, in researching who the server was for that website I contacted them, XXXX who shut down that website. I lost {>= $1,000,000} because of Google 's lack of concern for the public and only cared about making money from developers. Again, Google should be made liable for all my losses or {>= $1,000,000} as they are grossly negligent and do not care about the public. I am XXXX XXXX XXXX and now I am completely broke and had to terminate my employees because I do not have any money to pay them because of Google. I have all the evidence for my losses.
05/09/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NV 89108	Web
Like many people, I have several payment methods stored within XXXX XXXX XXXX feature. Essentially it stores your card details and enters them for you. I have used this feature almost since the day it came out and basically never had an issue. The other day I was attempting to buy more years on several of my website domains. I was successfully able to add 9 years to one domain and when I tried for another a minute later my bank flagged the transaction as suspicious and denying the charge. I cleared this up with the bank immediately and attempted to process the transaction again. This is when I noticed the money for that transaction had been removed from an alternative personal account that should not have been charged. XXXX domains is refusing to refund the money or do anything and they are telling me that if I dispute the charges with my bank they will cancel my domain that I have owned for almost 2 decades. They stole money from an account I did not authorize and now they are refusing to help me in any way. They are threatening to basically shut down my entire company by cancelling my website domain if I attempt to recove these stolen monies.
01/28/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 33467	Web
On XX/XX/2023 my Google Pay account registered under the email XXXX was suspended for " suspicious activitiy ''. I was instructed to upload my ID and most recent payment method used on my account. I uploaded my ID multiple times, a phyiscal picture of both the debit cards on my account, and XXXX bank statements for the checking account on my account. Each time I was informed the documents could not be verified. I then recieved word from the XXXX team that my accould would have to remain suspended due to terms of service violation. I have had this account for years and not a single issue like dispute so I am not sure what terms of service they are refering to that I violated. Regardless I decided to withdraw the {$1800.00} in my Google Pay balance since they would no longer allow me to use my account. I was then prompted with a message saying " Something went wrong. Your account was suspended. Go to the payments page for more info ''. Since then I have had this same message every time I try to withdraw my money. Google pay closed my account for no reason and is trying to steal {$1800.00} from me. This is very upsetting. Please make this right.
02/11/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	KY 409XX	Web
Around about XX/XX/XXXX I received snail mail from XXXX in Florida stating it was writing regarding a google wallet balance I had in the amount of XXXX. It said the account had become ready to be escheated to my state treasury if I did not take action. I have a photo of this letter I received however my account number is too blurry to make out. It stated no activity on my account since XX/XX/XXXX. I can not recover my account because I do not know which email google account I had back in XXXX when I had my actual google wallet debit prepaid card!! I have tried to recover this account so that google could deposit my funds into a working active bank account. I have contacted my state treasury in XX/XX/XXXX only to find out I have no funds in my name. My question is to google payment corporation on why cant you all escheat my money to my state??? I think by replying to the snail mail that allowed google/XXXX to keep ahold of my money and not properly turn it over. I am so frustrated its my XXXX and someone at google has to be able to locate it and tell me how to get my money back instead of telling me to attempt to recover my account. Help please.
08/28/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	UT 843XX	Web
Consumer Finance : My name is XXXX XXXX. I am corresponding because I am dealing with identity theft, harassment, invasion, intrusion and abuse. In short, I have an account with Google and I use one of the products call Google Play. The account allows for me to make purchases. I can pay by credit card etc. I have receipts for dozens of purchases and hundreds of dollars. Yes, I have changed my passwords on different occasions. Someone logged into my Google account, and specifically on the product Google Play and created a false radio station called, " Humble '' with specific music I did not pay for. The people who are stalking me are intentionally taunting me by violating my financial boundaries in my accounts and where I have made purchases. The stalkers have created diversions to stop me from day-to-day activities. This issue is about money, but is also race related in that they are doing this to taunt, bully and subject me to invasion of privacy and intrusion. The people who are logging in are framing me. If I have changed my passwords, what can be done to fix the issue with my account that I use for purchases? Sincerely, XXXX XXXX
06/03/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	PA 175XX	Web
On XX/XX/2022, I transferred {$350.00} from my personal checking account to Google Pay. That transfer was successful. Afterwards, when I attempted to pay for a transaction using Google Pay, that transaction was declined. I received a message stating that there was an issue with my Google Pay account. Upon review, I was notified that the Google Pay had suspended my account. I contacted Google Pay via chat and was advised to contact XXXX. That phone number is not in service. After informing the representative of that, I was transferred to two additional representatives with the last one informing me that they are located in XXXX and unable to assist. Attached is a copy of the ineffective chat session to address this matter. I received an email from Google Pay support requesting that I upload my photo identification and my card ending in XXXX. I provided that information. After approximately four hours, I received another email stating that the photo of card ending in XXXX could not be confirmed. The photo uploaded was in fact a clear image of the card. Google Pay has accepted {$350.00} of money that belongs to me, however is withholding it.
03/22/2019	No	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	VA 23602	Web
On XX/XX/XXXX I had pending charges from an place that appeared to say XXXX XXXX, I already knew it was fraud because no one has access to my account or card so I went up to my bank to tell them it was fraud, I called my fraud line, cancelled my card ordered a new one, the bank told me I had to wait until the charge fully went through to file a fraud report, sounded stupid but Ive had to do it before so I waited, on the XXXX the money fully went through, I returned the fraud paperwork to dispute the transaction that exact day, my bank XXXX XXXX XXXX XXXX ( XXXX-XXXX-XXXX ) was barely doing there job and they contacted google and tried to get the money refunded, mind you, I dont have the money for my bills in my account, so Im waiting for 10 days to hear back then they say they cant see it as a fraud which makes no sense because I live in Virginia, the charges came from XXXX, I went up to my bank and told them and they said they would try to look into, cane back to me the next day and said they couldnt and wouldnt refund my XXXX dollars and I dont have time for this my money is suppose to be insured by the fdic and ncua please help me out
03/25/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	CA 92109	Web
For the past 15 months XXXX XXXX has been aiding and abetting Google in the theft of my money. Every month I receive a {$1.00} charge, but no one will tell me what it is for. I have contacted Google and they will not stop charging me. They refuse to provide a receipt or even tell me what the charge is for. XXXX XXXX will not stop the merchant from charging my card. I have gone as far as getting a new card with a new number, but XXXX is giving this information to Google and the charges have somehow continued on the new card number. So far I have contacted : XXXX XXXX City Police XXXX Google XXXX Bank Congressman XXXX XXXX ... and others and yet no one has helped me. I will give credit to XXXX XXXX ' office, as that person said they reached out to Google, but Google is not responding to them. I have spoken to over 20 different reps at Google and no one will help me. I have contacted Citi and they told me there is nothing they can do and that I need to resolve it with the merchant. I feel completely helpless and taken advantage of as this has gone on for over a year and I do not know what else I can do. PLEASE HELP ME!
09/27/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	MO 644XX	Web	Servicemember
I have a current complaint with company and the company responded said they are having trouble locating our account which is a lie they keep trying to circumvent the situation and it has been on going for months. I could not see where to add additional information so I am starting this second complaint to respond. The complaint info : COMPLAINT ID XXXX SUBMITTED ON XX/XX/2019 My XXXX account and XXXX Play account is under email : XXXX the account they say they can not find. However they keep responding to me on. I have attached a pdf of the transactions and dates but they say they can't see them. Again the are avoiding and circumventing trying to resolve this issue. The Last four of the credit card used was XXXX. They have all this information and here is even on transaction ID and denial from them to do anything and they can locate all the other transactions using this as a reference : Transaction ID GPA.XXXX Transaction ID GPA.XXXX Transaction ID GPA.XXXX Transaction ID GPA.XXXX Transaction ID GPA.XXXX Just to list a few of the incessant charges and they can find my information by accessing these charges as well as reference.
06/12/2023	No	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	KY 42303	Web	Older American
On Saturday XX/XX/XXXX I purchased a XXXX XXXX card for XXXX from XXXX. Sent info to my granddaughter in another country, as I have many times before with other cards. She could not activate it and neither can I. I took it to XXXX to exchange with receipt in hand, and they wouldn't help. I started trying to reach the number on the card but they were closed. Got up early today, Monday, and called the number again. I spoke to customer service at XXXX XXXX XXXX XXXX and they transferred me to the XXXX XXXX people. I was disconnected! I called right back and followed the lengthy process again and was being transferred but was told nobody answered that number so someone from that dept would email in an hour or so. I constantly kept vigil. After two hours, I called again and texted customer service. I was again transferred to a number and was told again they would text me.Hung up and redialed to no avail, nobody was picking up. After another 2 hours, I texted and called again. No answer to either. Twice now. As far as I'm concerned XXXX has stolen {$50.00} from me and could care less about their customers. XXXX XXXX XXXX XXXX
11/23/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	GA 31705	Web	Older American, Servicemember
On XX/XX/21 I started a free trial with XXXX The free trial was for XXXX weeks. I had problems logging into my account to get XXXX XXXX to work. It would not. I called XXXX on XX/XX/21 for help. The phone number ( XXXX XXXX XXXX ). We went through several steps and finally got it to work. I attempted to setup a second device, that would not work. After several attempts I stopped. I made several calls to XXXX from XX/XX/21 to XX/XX/21. During that XXXXime span XXXX XXXX stopped on the first device. When an agent answered he wanted to sell some other products. My answer to him was all I wanted was to make the device work.He kept trying to sell other products. After much frustration, I told him to cancel the subscription. He did on the evening of XX/XX/21. The trial was to end on XX/XX/21. My credit card was bill for {$54.00} for XXXX and XXXX. The service had been cancelled before the trial period ended. XXXX never sent any confirmation of cancellation or any e-mails. XXXX finally sent an e-mail on XX/XX/21 to complete your XXXX XXXX XXXX purchase. There was nothing for me to complete since the service was terminated XX/XX/21.
02/24/2018	No	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	TX 75044	Web
I had phone service with google using their XXXX XXXX. When the new XXXX XXXX came out they offered a trade in program where they offered up to {$400.00} for the trade in if i bought the new phone. I agreed to this and got {$400.00} for my phone and purchased the new XXXX XXXX XXXX with my credit card. I later on decided to cancel my service with them but before I did I asked what was going to happen to the {$400.00} that I received with my trade-in. They assured me that the amount was going to be issued to the card that I had stored on file. I agreed and switched carriers. About a month and a half later i contacted them wondering about my credit and they told me the only way I would receive the credit was in XXXX XXXX credits and that no other options were available. Customer service was not able to help so he transferred me a " specialist '' to help me yet still nothing. He escalated the issue to someone else. A day later I got an email and still they were unable to do anything. Customer service recommended me to get back with the XXXX XXXX to use up the credits even though I left because of the Customer Service issues.
12/08/2021	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	TX 78254	Web
XXXX PM XX/XX/2021 Purchase Google Play Gift Card in XXXX ( Receipt available ) XXXX PM XX/XX/2021 Attempt to use the card to provide funds to my Google Play account. The transaction fail. I submit a claim and provided all the information requested by Google. XXXX PM XX/XX/2021 Google send me email that says : " According to our system, your Google Account or one of the Play Gift Cards you submitted isn't eligible for appeal. '' The next few days I tried again in my different Google accounts with the same result. XXXX AM XX/XX/2021 I chatted with Google Suport agent XXXX XXXX. She said : " we can't provide you with a refund for your gift card. As stated in our Terms of Service, I'm afraid that we won't be able to refund Google Play gift cards purchased from third-party retailers. '' Those " Terms of Service '' are not provided at the time of purchase. This is a scam master minded by Google to steal money from the american people. They provided a product that they are not going to honor to third party retailers. The retailer sell the product their customers and keep a cut of the money or kick back from Google.
08/30/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MI 48104	Web
On XX/XX/2022, I received an overdraft notification from my bank. A fraudulent charge had been posted from Google in the amount of {$1000.00} for a " XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Unlocked ) '' and was sent using my name to an address I'd never heard of, " XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX United States '' I don't know how this was done, as no one else has access to my Google account or devices. I reported the fraud to my bank, XXXX, who agreed that it was fraudulent and reimbursed me. However, Google then proceeded to freeze my Google Payments account, meaning that I can no longer use Google Pay, pay via Google Play, or make any transactions via my Google Wallet. No one at Google has been able to give me an answer as to what device the fraudulent transaction happened from or how they were able to use my account to do this. The Google transaction ID is XXXX and my Claim ID is XXXX. They declared that they didn't believe the transaction to be fraudulent, without any reason why, and so I'm stuck in a limbo of not being able to use my Google account for payments until they re-enable my account.
06/03/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Was not notified of investigation status or results	FL 32940	Web
I used a google gmail account for many years and it was saved on my phone. However upon a new phone update it now has locked me out of this account. I have tried resetting it but a technical glitch is preventing it from unlocking. It sends me the codes to enter but then requires I click a link in the aforementioned locked out email to complete the unlock request. This technical glitch is a redundancy error on googles end with no redemy. They do not have phone support to unlock email the site says and nobody to contact. I spoke with a judge and attorneys who pointed out google is legally required to produce the contents or a work around. This is because the information within the account is needed for court. Please provide me the records subpoena request instructions that your company has. Please also initiate this process. I can provide all the proper identification necessary as far as physical ideas. What is needed to subpoena the contents and unlock this email? Is there a work around? I have several disputes needing these email exchanges for court. Please assist. The email is : XXXX that needs this.
02/26/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	FL 32725	Web	Servicemember
I found out in XX/XX/XXXX from my XXXX Credit Card that someone made a purchase with my Credit Card number and paid for a hotel when i did not utilize so XXXX stopped the payments and canceled my card and gave me a new one. I checked my other cards and bank account and found someone has stolen money off of my XXXX XXXX card and XXXX XXXX cards and my XXXX XXXX debit card. My money stolen for these others was someone using the money for gaming on Google. My XXXX XXXX account canceled my cards and gave me new ones and got my money that was stolen returned. XXXX XXXX has not yet fixed this problem and neither has XXXX XXXX, the bank cost the most as {$1400.00} was stolen from XX/XX/XXXX to XXXX. I am on XXXX and haven't worked in over 4 years and on occasion in the past i did sometimes pay for gaming but not in recent months cause i was dealing with house refinance and helping my parents cause my dad just turned XXXX and mom is about to turn XXXX. During XXXX and XXXX i was given gift cards for Google gaming which i did use but not my credit cards or bank account cause i was trying to help my parents.
10/04/2021	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	GA 30127	Web	Servicemember
On XX/XX/2021, a Google Play gift card was purchased in the XXXX XXXX at XXXX XXXX XXXX, XXXX XXXX, GA XXXX - ( XXXX ) XXXX and ( XXXX ) XXXX. XXXX : XXXX XXXX XXXX XXXX XXXX, CA XXXX - ( XXXX ) XXXX and ( XXXX ) XXXX. When the card was gentle scratched off, NOTHING was there. XXXX is selling FAKE products for Google. when the XXXX store was contacted, both the store and XXXX headquarters basically told me to " GO TO XXXX! '' XXXX sent a clear message - three times - that they do not care about their customers ; NOR do they care about customer service. When we tried to call the Google Play card number, a recording stated that it was NOT a good number and no longer in service. When we tried to contact Google thru four of their websites, ALL of them were fraudulent and would not allow customers to report fake/fraudulent merchandise that they are selling to the public. THIS IS CONSUMER FRAUD and a FEDERAL CRIME! Both, XXXX and Google should be held accountable. There are several websites of many thousands of customers listing their stories and who have experienced the same fraud by XXXX and Google.
10/27/2022	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	PA 19111	Web
On XX/XX/2022, I discovered that one of my credit cards had an error in the XXXX application and I was not able to either use it or remove it. After several attempts to remove the card, I contacted Google support. They told me to contact my bank, to have them remove the card, which I did. XXXX Bank removed the card from the Google Pay system on XX/XX/2022, but the card continued to show up in the XXXX application. I returned to Google support who asked me to submit screen recording two different times, which I did. Our communication then continued over email with several messages exchanged, in each message Google 's customer support person telling me that she is checking her " resources '' ( I must have heard that word at least 50 times ). Today, XX/XX/2022, after one month of not receiving any updates, I again contacted Google support over the phone and the cacophony continued. " Let me check my resources '', " can you send me a screenshot? ", " only you can remove the card '' ... bottom line, Google is storing my financial information without my consent, which I consider to be illegal.
11/23/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Overdraft, savings, or rewards features	NY 10016	Web
Google Pay has offers for spending at specific merchants after activating the offer in the app. One such offer was 4.5 % cashback for spending at XXXX XXXX. I followed all the instructions and spent at XXXX XXXX on XX/XX/2021 but have yet to receive the credit to my account. I sent evidence to XXXX, including the receipt and screenshots demonstrating the offer was activated and my credit card was enrolled in the offer. It has been nearly XXXX months of back and forth emails in which XXXX has frustratingly asked me to re-send evidence and insisted that my card was not enrolled, not understanding the root cause of their problem. XXXX 's process is simply broken. Even though the terms say you have to " pay with enrolled card, plastic or contact less. You don't have to use Google pay '', the system is not actually integrated this way as the plastic/contactless transactions ( at least on XXXX ) are not registered in the app. Presumably this is why I was not automatically credited, but XXXX has instead insisted my card is not enrolled even though I demonstrated irrefutable evidence that it is.
03/05/2021	Yes	Credit card or prepaid card Store credit card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	NY XXXXX	Web
I have tried for 4 months to send back something ordered from the google store using the credit card from google. They said they sent the shipping labels but have not. This is the second time I have had this problem with google. The first time took 64 back and forth emails and months to get the labels to return the item. I have complained to the attorney general of NY and they said I might want to also get you involved. After fifteen minutes on the phone with the credit card company they transferred me to google store with no option that would have helped. I recorded the entire call for you if needed as I was filling this complaint out. Their mishandling of this is going to affect my credit. I have called more times than I have counted getting the same indifference. The first time it was for ear phones that I did not order. They sent a second pair and I only wanted one. The second time was for two chrome cast for the TV and they did not work with the TV 's. Now it is for a thermostat that is not worth it to me.This is on the bottom of the dispute a charge at google store financing
06/12/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NY 10024	Web
On XX/XX/XXXX at approx XXXX XXXX I cancelled a transaction of {$400.00} that I had entered on Google Payments. I received a confirmation of the cancellation. I relied upon the information and used the funds to make other payments. The following day they debited my bank account the {$400.00}. They have been telling me since then and are now telling me that it will be 710 days to return the funds that they should not have taken. Their support center has done nothing to correct the error. The just repeat the information on their website or cut and paste it into an email. I think that it is either inconvenient to have people Available to correct their errors. The claim that it is impossible to fix. Certainly there is a person capable of correcting this but they cant or wont relay the information. As they are not regulated like a bank they seem to believe that they dont have obligations. This is costing me hundreds of dollars in fees and loss of reputation. Their representitive offered me a {$5.00} courtesy credit. I need the {$400.00} back and will address the fees later. Thank you.
09/19/2019	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	MD 20723	Web
I have purchased a {$50.00} gift card for Google Play. I securely paid using XXXX XXXX for the gift card addressed to myself digitally with a serial number and yet again google prompts me to upload an image of the Digital gift card, receipt of purchase, and a picture of my ID in which I immediately do again. On my previous complaint to the CFPB # XXXX which took close to 3 weeks to resolve on behalf of Google. Google had tied up my money and didnt allow me to use my gift card for purchases. I received a Bureaucratic runaround and no evident action was being taken. I called and spoke to XXXX I had explained this matter is happening now for the 3rd time & was asked to wait it out like the last time then given Google Support Inquiry : Case ID [ XXXX ] which only addressed a separate issue which is Googles fraud prevention department locking up my credit/debit card purchases not even acknowledging the gift card situation. I dont want to have to go through this again as this department is not able to be directly contacted as well as unresponsive, Please assist.
07/11/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 90503	Web
We use Google Pay to collect rent payments from our tenants. Our tenant transferred {$3300.00} to us on XX/XX/2019. On XX/XX/2019 we received notice from Google Pay that our receipt of the payment was suspended due to " Unusual Account Activity '' ( which Google Pay admitted was an error ). We contacted Google Pay by telephone on XX/XX/2019 and they said they are having " technical problems '' processing the payment and will " escalate the problem '' to their " product specialists '' to try to resolve this problem with no guarantee that it will be resolved in a timely manner. They said we would be put into the " queue '' behind possibly thousands of other victims.. This is totally unacceptable for Google pay to be holding our money XXXX while they are trying to fix their ongoing problems. In the meantime, we can not ask the tenant to cancel the transaction because that would possibly take up to 10 more business days to get his money back - according to Google Pay. What can we do to get our {$3300.00} rent payment back that is being held XXXX by Google Pay?
02/19/2021	Yes	Debt collection Other debt	Written notification about debt Didn't receive notice of right to dispute	PA 17603	Web
On XX/XX/XXXX I reached out to the team at GOOGLE XXXX about my homes thermostat app no longer working properly This no longer allowed me to change my homes temperature remotely. I was then informed by a team member that my unit was part of group recall. I asked what would be the protocol with swopping out the defective units. I was then informed I would need to pay nearly {$300.00} up front first, then send the unit back before they would release a new unit out. Once the new unit was sent out I would get a refund once the old unit pass through inspection Thus I was completely shocked with the companies remedy to fix a know problem. I then asked to escalate my concerns to manager because I didn't feel like the fee was fair to me the consumer. Its now XX/XX/XXXX and I still haven't heard back from a manager. I have called back several more times speaking with different associates, yet no manager. My units internal battery now randomly dies, thus not allowing me to check the temperature in my home for 3-5 hour while the unit recharges. Case ID XXXX
08/29/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL XXXXX	Web
Money ( {$2400.00} ) was sent to the Google Wallet of my father ( who is deceased ) on XX/XX/XXXX. Google has locked this account and will not allow deposit into the linked bank account. As personal representative of the estate, I have provided documentation showing my authorization to act on behalf of the estate and deposit the money into the account. Despite numerous emails requesting a status update on the disbursement of the funds and closing of the Google Wallet account, I have yet to receive confirmation that the funds have or will be disbursed or a timeline for disbursement. Response to prior complaint of XX/XX/XXXX was not adequate. A support person named XXXX sent an email indicating " we're working diligently to determine the appropriate resolution for your situation '' but I have not been able to get any update or response in over a month. Google has now been holding these funds since XX/XX/XXXX with no solution provided. **Please note, I am unable to upload documents via this interface. Please see documents uploaded in prior complaint.
09/22/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	MD 216XX	Web
I took a contract through XXXX for a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX After completing the test the cards were removed from my account. Google pay asked for verification of the cards used but since not mine I responded with my driver 's license and explained the issue Was told that my account was suspended until the chargebacks were removed. ( Which seems incorrect because what happened amounts to a scan ) I tried to contact the developer but my previous contain was removed by XXXX. After completing the contract the developer was banned for shady business practices by XXXX. XXXX is not willing to help since they banned the company. The developer also did chargebacks on the purchases done in their app ( I didn't receive the purchases, it was done while logged into their account and then I was logged out ) I have asked to Google pay to removed the suspension and for a supervisor and both times have been denied. I am instead given the cookie cutter reasons that I need to provide verification and that I need to remove the chargebacks
08/30/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	IA 501XX	Web
XX/XX/2022 - Ran a credit check for financing on XXXX of XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX only for it to " fail/be denied '' due to having a Fraud Alert status, I had opened up a support ticket with XXXXXXXX XXXX after XXXX XXXX XXXX XXXXXXXX credit check system referred me to XXXXXXXX XXXX automated system. XXXX XXXX XXXX Customer Support had also referred me to said XXXX automated system XXXX ( XXXX ) as they ( XXXX XXXX ) can not do manual human-to-human credit check/identity verifications and it MUST be handled through XXXX. As such, I had called XXXX ( XXXX ) only to be told by XXXX XXXX automated system that " No Fraud Alert has been found '' when applying for identity verification so, naturally I tried triggering the system to forward me to a human representative only for XXXX XXXX system to tell me " it can't do that ''. Which leaves me a consumer in the predicament of not being allowed a legitimate line of credit due to lack of availability/avenues for manual identity verifications on both XXXX and XXXX XXXX XXXX ends.
09/29/2016	No	Money transfers Domestic (US) money transfer	Fraud or scam	PA 17602	Web
Hi I am filing a complaint against XXXX XXXX for fraud and abuse of my credit card. This summer I had at least XXXX or more stolen from my credit cards and my bank account. They were only giving me XXXX in credit in which more then XXXX was stolen for in applications on there site. I was only able to get some of that back but there is more then XXXX that needs to be sent back to my account. My bank is over drawn due to this and I am on XXXX and they need to send all my money back. It has been months of complaining about this and they will not send my money back. I did not give theme the right to over XXXX to steal from my bank. It is an online account for games and I would never authorize them to take my money and they refuse to contact me any more. I have complained to my bank and to them and over XXXX total is missing due to fraud and abuse. I went on vacation and it started as XXXX to XXXX purchase and as of months later none of it was returned so I am contacting you for help to get the money back that was stolen from my bank account.
04/20/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Improper use of your report Report provided to employer without your written authorization	OR 97124	Web	Servicemember
I HAVE BEEN HACKED AND MY IDENTITY HAS BEEN ASSUMED BY OTHERS. GOOGLE SEARCH AND WALLET ETC... HAS HAD STRANGE ACTIVITY FOR A LONG WHILE NOW, BUT HAS BEEN OVERT IN RECENT MONTHS. I HAVE AN XXXX BUSINESS ACCOUNT I AM NOT AWARE OF, I HAVE NO VEHICLE. MY XXXX XXXX XXXX HAS BEEN CLONED, AND IS ASSOCIATED WITH A XXXX ACCOUNT. I HAVE PODCAST ACTIVITY AND AN ACCOUNT WITH XXXX THAT I AM NOT AWARE OF UNTIL RECENTLY. I HAVE A HOLD ON MY CREDIT REPORT THAT I PERSONALLY DID NOT REQUEST. MY XXXX XXXX HAS BEEN HACKED AND MY XXXX WIFI, AT ONE POINT I WAS THE ONLY ONE WITHOUT WIFI IN MY APT COMPLEX, THIS SITUATION HAPPENED IN XXXX, TX WITH XXXX, BEFORE MY ILLEGAL FORECLOSURE WITH XXXX XXXX, XXXX CUT OFF MY INTERNET AND I WAS THE ONLY HOME WITHOUT IT. I HAVE MOVED FROM XXXX XXXX XXXX TO XXXX AND THE SAME THINGS KEEP HAPPENING TO ME. I HAVE REPORTED TO LOCAL AUTHORITIES IN TX, FBI, CIA and the WHITE HOUSE DUE TO HAVING MAJOR ISSUES WITH XXXX DOD, DOL, USPS and OWCP. I HAVE INFO IN MY PHONE OF STRANGE HAPPENINGS, ANY HELP WOULD BE GREATLY APPRECIATED.
11/28/2023	No	Prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 92336	Web
I purchased {$400.00} Google Play gift cards, which are both of {$200.00} face value each at XXXX on XX/XX/. Upon my attempts to redeem the purchased gift cards to my Google Play account, an error requesting for more details prevented me from using the card. I contacted XXXX about this issue on XX/XX/. After waiting couple of weeks to hear back from XXXX, I was referred to reach out to Google directly about this issue. I reached out to Google as advised, and provided proof of purchase and gift card pictures. Google refused to allow me access to redeem the purchased gift cards till date, which violates bot Federal Law and California Law that governs purchase of gift cards. All my efforts in getting this issue resolved were all trampled upon by Google. I really wonder why Google would intentionally, and flagrantly violates the Law, and still feel they are untouchable. Their persistent refusal to allow me redeem the cards which I bought since XXXX till date is the true definition of a company that has minimal to zero respects for the law.
08/26/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	CA 95120	Web
Google Support Inquiry : Case ID [ XXXX ] XXXX XXXX Google pay account was suspended a few days ago. And Google Pay team has already told me they will not do any further adjustment to fix my google pay account suspension. ( Please see attached email screenshot ). I have called my bank to help me get my debit card linked and it was successful. Even their customer service had been telling me my status was looking normal before I told the agent to double check on my account. I have no idea what is the cause of my Google Pay suspension. So, after being notified for such unpleasant result, I tried to reach out to google pay team, however, their customer service FAILED to give a confirmed reply to my questions, which are When will my remaining google pay balance to be transferred out to related state authority. Which specific state authority that I should contact to collect my funds. Andif possible, could I have refund back to my bank. For whatever the cause of Google Pay account suspension, I have the right to retrieve my money!
07/28/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	WI 539XX	Web
I was authorized to receive several refunds from a Google Play App due to numerous fraudulent charges upon being overseas. Some of these transactions were sent to my bank account, and some were sent to my phone provider since that account was used as well for these numerous unauthorized transactions upon my being away. However, my phone provider does not accept refunds as they are not set up to do so. Therefore the status of these several transactions show they have been declined or canceled as they are currently stuck in a " limbo '' status. I have contacted Google regarding this numerous times and nothing has been resolved. I was told at one point these were already sent to me, however not all of them were and upon sending them my bank account statements to verify this, as well as my collecting all of these transaction numbers to submit to them that are showing as declined or canceled and have not been refunded, I am unable to get this situation resolved after several months of trying to do this on my own.
12/06/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	MA 021XX	Web
On XX/XX/2019, using the site XXXX, I sold a verified user bitcoins in the amount of {$4000.00}. Said user paid the required amount via Google Pay, and the bitcoins were released from escrow to them via XXXX. I withdrew the funds to my bank account immediately. Over 3 months go by, and I am informed by Google Pay that the payment had been cancelled and the money returned to said user. I immediately contacted Google to inform them I had proof that the transaction was legitimate and that the user had in fact received the intended purchased product ( bitcoins via XXXX in the amount of {$4000.00} ). I told them I had proof that the user was committing fraud. Google Pay essentially informed me there was nothing they could do and to contact the user directly or seek a legal solution. They transferred {$4000.00} back to that users account, making my Google Pay balance - {$4000.00} and asked me to settle up. I told them I would not cooperate with criminals and had no intention of aiding and abetting a fraudster.
07/03/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NY 133XX	Web
XXXX XXXX has changed their app security and is putting millions of customers at risk. There is a digital wallet on the app store that can easily be scammed now. The app permissions in app details has been removed and the only details regarding security come from the developer, which malicious app devs will lie about. This will lead to various scams. The supposed data safety is just whatever the app dev says and even the encryption is not verified, so anyone can lie and say they are storing in the best encryption while selling financial data hacked from the phone as we do not know permissions an app is using. Many malicious permissions can't even be disabled in settings, like run at startup and run in background. It is easy for XXXX to list these permissions as it is in the app manifest, and they obviously removed to try getting cautious users to download app with unnecessary permissions that may be malicious. Please force XXXX to add the permissions requested for an app to the app details in the XXXX XXXX
10/11/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX 795XX	Web
I have a negative balance in my Google pay. I do know know who is responsible for it, I have never borrowed money from Google I always pay with one of my debit card. You can check my history of payments over the years I have been playing games. I don't know who might have done this or how. I have been telling y'all this for over a year at least. I no longer make any purchases for my games because this negative balance. Please check my payments from many other times u can see I always pay with one of my debit cards. I have never been given any money r borrowed money from Google pay. Please get this straightened out. I am getting very upset about this because I have addressed this issue many times with Google. I will not pay for a balance I'm not responsible for. I will no longer play any games r make anymore purchases. I have spent XXXX of dollar in Google why would mess that up I am a daily player and have been for years. You can look at my history of payments and it always payed with one of my debt cards.
09/28/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	IN 46528	Web
On XX/XX/XXXX {$2500.00} was transferred from my bank to Google Pay to be used to buy a car. Google refuses to give me my money, Shortly after that transaction I closed my account with that online bank and opened another account with a different bank. Google keeps saying I have to reinstate my old bank account, but I cant its been closed.. I had the bank send me a letter stating this and I forwarded to google. They still insist that I re open the account. They also claim they can not verify who I am, thats a bunch of XXXX, I have sent them copies of my drivers lic along with my social security card several times and it has done no good.. How can a company this large just steal peoples money? I wont give up that is a lot of money to me and it caused me to loose another {$2000.00} I had put down as a down payment on a car. If you cant help me Ill be forced to hire an attorney and sue for 3 times the amount to cover my losses. Thank You PS : I send them a letter almost every week and i get the same answers
10/07/2015	No	Prepaid card Mobile wallet	Managing, opening, or closing account	VA 245XX	Web
I have had a Google account for 8+ years, and I have had a Google Wallet account for over a year. Recently, I requested a Google Wallet XXXX which is a co-branded XXXX debit card ( essentially a prepaid debit card ). On the morning of XXXX XXXX, 2015, I received an email that my account was temporarily blocked due to suspicious activity that I reported to Google. When I called in, I was unable to speak with anyone in the Risk Department. Then, I received another email this time indicating that Google had flagged my account for fraudulent activity. There were no improper transactions on my account. The third communication from Google indicated that they had to close my account, and there was nothing I could do because they had the right to close any account at anytime without notice and without liability if the terms of service were violated. I do not know what I did wrong, and I guess I never will. I was an XXXX for a number of years, and we never closed accounts without providing specific reasons.
05/29/2021	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	TX 78239	Web
Hi my name is XXXX XXXX I have been a victim of identity theft I finally caught some very scared important information and I fear my life this person has gone acres of third partie connection with company involved GoogleXXXXXXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, I have the vin numbers, my unemployment, credit cards, XXXX XXXX, XXXX, XXXX XXXX devices, XXXX XXXX, XXXX as well, and other websites shared with other people this has tore my family apart financially and emotionally XXXX already struggling to make ends meet and to come to find out I had a scam watching me and my account social ect, this whole time I have made a police report and I have screen shot from and XXXX and other information that my help this person has been using every single number I have owned my current number is XXXX and thanks to this XXXX XXXX number I just got with this new low income company I was connected to information that was given to me thank you please contact me for information are email me at XXXX XXXX
10/27/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	AZ 85383	Web
This week I received the attached email, and also a text, stating that my Visa Credit Card ( XXXX ) had been attached to Google Pay. I never asked for this and I went through the various representatives to discuss and they all said this was an error, but I don't trust that some organization isn't doing something that violates financial regulations. To be clear I don't have and never had a Google Pay Wallet account and I don't have a Google account under my email XXXX to which this email was sent. I spoke to the following organizations and they have all stated this was a mistaken email and my account has not been attached to Google Pay. But I still don't trust this. I want to know why this was sent out and what is actually going on behind the scene because I don't trust that they are following privacy and financial regulations. XXXX - XXXX Visa - XXXX XXXX - Transferred by Visa, don't have their number Google Pay - I couldn't find a number for them Thanks much. XXXX XXXX XXXX XXXX XXXX
08/06/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	CA 90275	Web
XXXX suites XXXX day trial subscription XXXX debit payments In XXXX I authorized a XXXX day free trial for XXXX suites which required providing a debit card for future payment. After the trial period and without my knowledge or communication by XXXX, they began deducting XXXX each month from my checking account. As if this date I have paid over {$48.00} for a service I can not use or can not access due to the user name -and password i have lost or misplaced. They do not have a customer support help desk phone line or email address to report this information to. I have notified my bank but the also are still investigating this matter and have not been able to address this complaint. This is an example of a bait and switch transaction as the customer has no means of contacting XXXX to report this problem. All their support information requires a long drawn out process to address this issue but still requires your original username/password which I do not have. Please provide assistance.
10/30/2019	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	FL 33428	Web	Older American
On XX/XX/19 I purchased a {$50.00} dollar Google Play Gift card at XXXX XXXX XXXX for a friend. When redeeming we were told that the codes being entered were unrecognized. The card was unusable and needed to be taken back to retailer. At XXXX, the store manager called Google and they determined that an XXXX on the card was really a XXXX, a variation we had not attempted. However, Google said, the card had already been redeemed. Since the purchasers of the card ( me/friend ) didn't get to redeem it, who did? we asked. They could not give us that info but agreed that neither of our email/accounts had been used for the card. I don't know if there were two cards with same code or if there is evidence of deeper fraud with these cards but I was rather unhappy with Google Customer Services attempt at solving problem. They basically referred me to FTC and their website to the CFPB. I would upload receipts, cards etc. but this website has crashed my computer twice when I attempted to do so.
01/02/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Identity theft protection or other monitoring services Billing dispute for services	TX 75602	Web
I have in the past few months been deactivated from XXXX, XXXX XXXX, google pay, an my XXXX account ( XXXX XXXX ) I have lost clients, transactions, behind this I have reported to all apps the issues I've been having I've been locked out of accounts from my bank XXXX mobile banking I'm going thru a dispute right now with my bank I can no longer use my XXXX MasterCard I've been kicked of my XXXX XXXX I have a open dispute going with XXXXXXXX, XXXX XXXX an XXXX XXXX XXXX I have transactions I can not access in my XXXX account because of suspicious activity the poscess to dispute these accounts has caused me to lose a lot of funding for my new XXXX XXXX it's caused me to be late on my bill payments because I can not access my transactions customer service has giving me instructions to get back into my accounts an when I provide all the information I can it never gets resolved. I need to be able to get my accounts back open I have appointments stacking up an I need to work
10/09/2017	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 91335	Web
OnXX/XX/XXXX my bank debit card was charged for {$99.00} for an app called XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ). I did not authorize this purchase nor do I use this app for any purpose. I requested to have the funds refunded and the company wrote this to me : Hi, We received your refund request for XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ), but we ca n't provide a refund for this purchase because it does n't meet with our policy. We apologize for any inconvenience caused. You can learn more about our Google Play refund policies here. If you 're requesting refunds for an app ( or in-app purchase ), it 's best to get help directly from the app 's developer. You can find developer contact information on the app 's page in the Play Store under the " Developer '' section or on your order purchase receipt. To prevent accidental or unwanted purchases in the future, we recommend that you turn authentication on or change your password. Thanks, The Google Support Team
10/30/2023	Yes	Credit card General-purpose credit card or charge card	Other features, terms, or problems Privacy issues	CA 945XX	Web
Google gets updated credit card numbers from bank without my authoriization. I changed my credit card number and kept the same bank. My bank sent Google my new numbers without my authorization. I charge {$25.00} a year for my Google domain name. Google no longer owns my domain because they sold it to XXXX so there is no need for them to have my credit card number. I tried to remove my credit card from Google and it will not let me. Although there is no reason for them to have my credit card since I am not buying anything, they will not let me remove it. I need to give them another credit card to replace it if I want it removed. 1. I have never had any credit card automatically updated by a bank after changing it. I always need to go in and add my new card to the business to continue auto pay. I thought this was illegal. 2. Google is not allowing me to remove my credit card from their business when I owe them no money. I thought this was also illegal.
10/14/2019	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 91911	Web
I purchased 3 - {$100.00} dollar google play gift cards with my credit card at my local XXXX store on XXXX XXXX 2019. I purchased them originally for my daughter who later I found out owns a XXXX device and not google. Unfortunately, gift cards are not returnable so I decided to try and sell them to someone else at a small discount due to I wanted to recoup at least some money from my mistake. Well, google trigger a possible fraud alert on my 3 gift cards and for whatever reason they will not re-activate my gift cards. I sent in pictures of the cards, receipts and even my bank statement and I get these automated responses from their representatives but no response from this mysterious back office. I find this ridiculous and unacceptable that this big corporation can just hold my money hostage as I already established who owns these cards and who purchased them. I request the CFPB take injunction action immediately and file a formal complaint on my behalf.
05/05/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	MA 021XX	Web
I enrolled in an offer on Google Pay to use to earn 20 % cashback ( up to {$50.00} maximum ) when using Google Pay at XXXX. I verified that I was enrolled in the offer in the Google Pay app prior to completing the transaction. Please see attached receipt from XXXX detailing the amount of this transaction of {$170.00}. Shortly after playing the order, a pending cashback of {$34.00} appeared in my Google Pay account. However, this ended up disappearing from my account. I speculated that this may be due to a DIFFERENT transaction with Google Pay at XXXX that ultimately was refunded ( see attached ). I reached out to Google Pay regarding this speculation. After their investigation, they determined that I was correct and that I should be credited for this amount ( see attached ). Despite stating this and despite two additional attempts at following up with no response from Google Pay, the amount still does not appear. This is false advertising.
02/10/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	FL 331XX	Web
I purchased two phones from Google through their online store and financed the purchase through Google 's Credit ( which is really XXXX Bank ) to which I have been paying off with my XXXX credit card. I returned the phones, Google confirms they received the phones in good condition and will issue a refund in up to 14 business days. It has been over a month. Hours were spent talking to Google Support, then sent to Google *XXXX Support, to have to repeat the story to a Synchrony agent only to then be shuffled back to a Google Support XXXX. Truly a nightmare. I have been purchasing Google products for years and never had a problem up until now because I had to return something. There has been zero refund to my credit card, Google XXXX account ( which I'm still making payments on!!!! ), or Google account. You would think after buying XXXX phones from them they would want to help you out. It's honestly shocking how awful Google has fumbled this.
08/10/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NC 28443	Web
Have to create new google play accounts to make an in-app purchase to purchase a app license per 5 devices I use a specific app license on. I activate 5 or more devices on this app every a week. So I'm having to start at least 1 new account every week to pay {$24.00} through an in-app purchase. Google is consistantly blocking me from making payments within in-app payments, even after I submit to them my drivers license and photo copies of my credit cards showing proof that it is myself making the accounts and attempting to make said purchase. I've created 7 or 8 google accounts since end of XXXX ... out of those only one of them allowed me to do this in-app purchase without sending my documents in, and out of the other 6-7 accounts, none of them worked for in-app payments even after submitting documents. You have a multi billion dollar company... Your customer support options XXXX more than someone running a company out of their garage.
10/20/2020	Yes	Money transfer, virtual currency, or money service Traveler's check or cashier's check	Lost or stolen check	TX XXXXX	Web
Yesfor the last two months when all of these third parties where trying to pay me thru company and banks..i wasnt able at first to access the different banks because it seems like my Info was already been put in..I just recently just finish filling my taxes, and which I had to verify myself three times..now my phone has been taken over..my cards have been deactivated and passwords..I have a stimulus check that been sent out this week and afraid I might not get that..I haven't received no income since XXXX..I 'm looking for to this other money coming from filing With the S.E.C and which and funds from non-profit..I need y'all 's help.. because these people are Accessing the cash at XXXX, XXXX XXXX, XXXX and at the cashier 's draw with a barcode.and also m using prepaid cards under my name.. Google pay, XXXX , all the money apps.have or had as well as bank accounts has been made wihout my consent since this summer til yesterday..
11/08/2016	Yes	Money transfers Domestic (US) money transfer	Incorrect/missing disclosures or info	VA 24502	Web
On XXXX XXXX, 2016, I received an email from Google that my Wallet account had been suspended and ultimately closed for " suspicious activity ''. I tried on numerous on numerous occassions to find out what activity Google was referring to because I had no used the Wallet accont for a money transfer since XXXX XXXX, 2016. I hit brick wall after brick wall because I was constantly told referred to the Terms of Service which state that Google can close any account at anytime for any reason without notice. I find that to be awfully unfair since I have an Android phone, and I can no longer make any purchases through the Google Play store by billing it to my XXXX XXXX XXXX wireless account. This creates an unnecessary burden on me. It would seem that this violates the FCRA and Title! 2 of the UCC. Communication with the group that makes these decisions is nearly impossible because is only through email. This is hardly satisfying.
04/07/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	OH XXXXX	Web	Servicemember
XXXX through Google wallet had a lot of tech and other issues. I was being charge without getting the product. from XXXX XXXX. I 've been fighting with tap joy until XXXX XXXX when I filed a XXXX complaint on tap joy. I then contacted Google wallet Ans one rep gave some of the refunds back but his system would n't do the rest so he stated contacting my CC company to file a dispute. I did and they acted, Google closed my accounts requesting verification ID Card No. before they could open back up my account, I sent them the info, they stated within 24 hours my account would be back open. But then they contacted me back stated they suspended my account and will not open it until I ask mt credit card co. to reverse the charges back to them. ( They lied to me just to get my ID SSN and my credit card info. ) And now they kicked back the emails and responses to cover up their misdoings. after I told them I am going to report them.
01/12/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CT 065XX	Web	Servicemember
Google pay keeps looking my account and asking me to verify debit cards that have not been on my account for years and I can't verify because they keep using old debit cards thats not on file and the ones on file they won't let me verify. I'm still locked out my Google pay and my {$3500.00} i had in the account is gone missing and there not helping me get my funds back its been over 7 to 8 months and need access to my Google pay account. This company is unreliable and no one understands English and I would like to file a complaint to access my Google pay account and get my {$3500.00} that was in it so I can get my funds. I been evicted because the money that was on my Google pay was for rent and soon as I put it in my account they locked my account and I couldn't pay my rent. I will also be filing a law suit against this company they do this to everyone. Someway some how my funds I had in my account is gone. Please help me
11/21/2022	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 95356	Web	Older American
Google card purchase partial numbers came off when scratched 2 cardsXXXX XX/XX/XXXX couldnot get help. Purchased at XXXX XXXX Google card purchase when tried to redeem said more info needed XXXX XX/XX/XXXX Purchased at XXXX XXXX Google card purchase XXXX on XX/XX/XXXX card read need more info- claim rejected 3 XXXX cards purchased at XXXX Google card purchase XXXX on XX/XX/XXXX card read need more info-claim rejected 3 XXXX cards purchased at XXXX this is just some of the cards that I have tried dealing with. I have another XXXX purchased at XXXX XXXX need more info- claim rejected XXXX card purchased at XXXX XXXX need more infor claim rejected. Company refused to refund the money for these purchases. i have faxed the request to the company many times with no answer. Have been told go to retailer. retailer says deal with google. Have even complained to XXXX and google says they stand by they are not refunding my money
12/21/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CA 934XX	Web	Servicemember
On XX/XX/2018, I used the XXXX XXXX app to transfer {$200.00} from my XXXX XXXX checking account ( debit card ) to my sisters XXXX XXXX account. As of today, XX/XX/XXXX, the transaction still shows pending. The recipient ( my sister ) has still not received the funds. We have made four phone calls to XXXXXXXX XXXX, each call taking between XXXX minutes to XXXX hours, and each time have been told it will be another XXXX hours for XXXX XXXX engineering team to fix the problem in their system. Today, I was on the phone for XXXX minutes and was told yet again they are working to fix the problem but cant tell me when. In my mind, XXXX has stolen not only my money but also my time which is of even greater value at this point than the formentioned funds. XXXX XXXX needs to be shut down. They are misleading consumers and are not able to live up to their terms of agreement. After XXXX weeks, I label this as theft and fraud.
06/05/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	UT 84119	Web
Basically I added a friend 's card on my account to transfer money with my friends permission, and Google Pay suspended my account. They have asked me to verify my identity, and I've sent them all the documents they required and still my account is suspended with no response from them at all. I have cooperated with them on every level. I've jumped through all of the hoops. But when I've called into customer service it's a dead end and they can't tell me any details about why it is suspended. They can't tell me any details related to my account about whether or not they have received the verification. I've clicked on their resolve links hundreds of times. Because my Google pay account is suspended it has limited my ability to handle my financial matters. It has made it very difficult to use my phone since I get an error message every where I turn. I believe I have been treated unfairly and with unprofessionalism.
02/09/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 902XX	Web
Google and their Google App Store illegally accessed my new debit card information that I have not personally updated with me. I had an old card number that was closed and I received a new card that I have never gave to google nor authorize them to have. Regardless of this somehow they accessed it without my permission and charged me for services that I was not trying to renew to begin with. I was also attempting to remove my card number from google but they won't allow me to do delete it unless I replace it with a new card. I attempted to call them but there is not a phone number that will allow me to talk to anybody. They also set up their system in a way where I can't get a refund either. This practices are predatory and should be illegal by all means. No service should access my debit card or my bank account information without my permission or deny me the ability to delete my financial information.
07/25/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	CA 90025	Web
This complaint is a concern with using my Google Wallet in concert with a prepaid XXXX debit card. I have a XXXX debit card that is registered to my name and address. I want to pay a friend of mine {$50.00} from this debit card. However, when I try to add this card to Google Wallet to pay my friend, and click " Save '', I receive an error message : " Unable to complete transaction : prepaid cards ca n't be used ''. This error occurs solely based on the card number ( probably the XXXX ) ; it does not appear that Google Wallet/Google Payments attempts to process a charge on the card. I tried this as recently as XXXX XXXX, 2017. XXXX 's regulations require that all payment processors honor all types of XXXX cards, including debit cards. Nothing in Google Payments ' terms supports the premise that it can selectively discriminate. Therefore, this behavior is discriminatory and a violation of XXXX 's rules.
01/31/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 33169	Web	Older American
On XX/XX/XXXX XXXX XXXX XXXX Debited me {$690.00} From Company XXXX/Google. I realize the claim for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX $ XXXXx11 Months despite to my claim, en several time it was ignored ... XXXX XXXX XXXX Do not understood ... And confused me with letter different to my real complaint. $ XXXXx XXXX= XXXX by a service that I never Authorized or was authorized. As XXXX XXXX XXXX do not paid attention to my complaint or claim. I decided no continue with my claim, but I see it as a BULLYING TO THE CLIENT. BY PART OF GOOGLE/XXXX OR XXXX XXXX XXXX ... I BELIEVED ... TODAY OBSERVING MY ACCOUNT XX/XX/XXXX THE BULLYING CONTINUE. OTHER FRAUD CHARGE OF {$690.00} PAID TO GOOGLE ... .QUESTIONS ... WHAT BOUGHT MR.XXXX? WHAT ADDRESS WAS USED TO DELIVERY THE FRAUDULENT MERCHANDISE OF {$690.00}?
09/05/2021	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	FL 32216	Web	Older American, Servicemember
I went on the Google Play Store and purchased {$25.00} in Google Play Store credits using my debit card. I then went to try using the credits on the XXXX XXXX as Google manages the payments. It refused to accept my Google Play Store Credit stating I have to be located 8n the United States. I checked and my VPN was off. There was no reason to deny my purchase. I then tried to request a refund. There is no option for explaining the issue. I was denied a refund. The company does not have a customer service phone number and wants the consumer to use the community as a way to resolve this issue. The company intentionally does this to keep costs low. They deny use of funds if it's a debit card knowing that it isn't protected as credit cards are. I humbly request that you fine the company on behalf of 5he hundreds of thousands of consumers who they do this to and request a refund from this cheap company
04/02/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CT 06460	Web
I am a user of Google Pay, an online wallet for credit cards to make payments through apps or other online transactions. Last XXXX someone hacked into my Google account and used my Google Pay account to purchase 12 Google XXXX phones. The fraudulent charges totaled {$11000.00}. This was done using a stored XXXX issued credit card. Once I learned about this I immediately reported it to XXXX and I filed a police report with my local police department. XXXX took almost three months to resolve the issue and I had called them many times to get the fraudulent charges removed. In the meantime, Google kept suspending my Google Pay account and I had to keep calling them to get it reinstated ( which is very difficult to do since they make it hard to find a phone number call ). Now they have suspended my account and although I have called, they still haven't reinstated it and it has been over a month.
03/08/2016	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	CT 06320	Web
I attempted to dispute a charge, XXXX from XXXX of XXXX on XX/XX/XXXX, the transaction id is XXXX. However, the rep ( s ) I spoke to did not understand which transaction and reason for dispute. The first rep I spoke with insisted the transaction in question is a XXXX funds transfer on XX/XX/XXXX, a day prior, which it is not. Again, the correct transaction is noted above. The charge is a deposit on a vehicle, which I attempted to cancel. However, the dealership refused and stated deposit is not refundable. They refuse even when vehicle has not been delivered and an option on the car is incorrect. Also note, the payment amount for financing is not what was agreed to. This was explained to a second rep I spoke to, I had to call back after dealing with first rep who would not cooperate. However, I do not know if dispute was filed or not as I have no email confirmation of anything of that sort.
03/25/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 91104	Web
My payment for XXXX XXXX was suspended. I am not really sure when this happened but i submitted documents on XX/XX/2021 to verify myself in the form of an ID and they told me that it would take two days to review. My account has not been unlocked. I got an email on XX/XX/2021 requesting information regarding a card i had added in the name of XXXX XXXX, who is my father. They requested their full legal name and address, which is what I input when i added the card to XXXX XXXX. They also have the same address as i do. I added their card because my dad wanted to pay for lunch and i ordered some delivery. I am unable to pay for my subscriptions as they are all made through XXXX XXXX. Attached is my bank statement and my dad 's to evidence that we know and live together. I would also like to note that the card that was added was their EIP Visa card that he received his stimulus payment to.
02/21/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	XXXXX	Web
I recently tried to make a purchase through a game/app via google play XXXX XXXX XX/XX/2022 ). The app/game was XXXX XXXX XXXX XXXX XXXX ). The currency in the game store was in my region currency ( XXXX ). After clicking to purchase it took me to the play store. I tried to pay by debit card but received the message 'your payment method was declined, please select a different payment '. So I tried prompt pay. Same message, 'your payment method was declined, please select a different payment '. I then tried google credit by adding the amount to my wallet ( XXXXXXXX XXXX ). Then when I went to click to pay by google credit it said 'this product is not available in your region '. So obviously I can not purchase this product. I asked google for a refund and they refused to give me XXXX, even though It was clear from my transaction history that I was only trying to buy this product.
08/13/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	KS 66215	Web
XXXX XXXX applied a {$20.00} credit to my account XX/XX/2016. I didn't have a bill anymore from them so I call and they assured me the credit is there and when I close the account they would give it back to me. After I closed the account I do a chat to make Sure they are sending it to the right address. They tell me they see the credit but it is their policy not to give me the money. I said there is a big mistake so they continue to harasss me thinking I'm just going to drop it and they can keep my money. The manager acknowledge he wasn't sure if it was legal or not but he still wasn't going to give it back. They previous representative said it was on Google pay but when I talked to them they said they have nothing to do with XXXX XXXXXXXX. Google stole my money and they deceived me into thinking I would get it back later so I wouldn't file a complaint with my credit card.
11/03/2022	Yes	Debt collection Other debt	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	LA 70737	Web
I had an account with XXXX XXXX in XXXX of 2022. I canceled it the following week because I couldn't receive service. I Called them to see how to return devices was told I could not return because it was financed through synchrony bank. Was told I would get XXXX more bills which I got in XXXX and XXXX. Received a noticed balance was paid in full and they owed me {$29.00} refund. Well didn't receive a bill or email and they charged my account {$490.00} on XX/XX/XXXX. Called customer service several times and just getting these generated answers. No one can tell me when I received this bill. Asked to speak with a supervisor several times and received generated emails back. They do not have a supervisor that can speak over the phone. When called back they said I did not get a bill because it's on their website. I couldn't use their site since I canceled my service in XXXX.
01/11/2017	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	CT 06320	Web
I filed a dispute for non-receipt of product/service for a purchase made today, XX/XX/XXXX, in the amount of XXXX. The transaction ID is XXXX, email is XXXXXXXXXXXX. This appears to be some sort of scam as the person ( s ) who received the funds do not reply to direct messages via XXXX and or email, a video was ordered and not received. The person ( s ) no longer reply to direct messages as well as emails, they were reported to XXXX as spam/scammer. I advised Google Wallet, the service used to send the funds and dispute was filed. However, due to past experience with this company, Google Wallet, they do little if anything to resolve disputes. I previously filed a debit card dispute for a deposit in the amount of XXXX left with a XXXX dealership and had to go to merchant directly, filed several complaints, before merchant agreed to refund. Google Wallet did nothing.
10/14/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	CA XXXXX	Web
I have a monthly recurring charge for {$54.00} for five months now from Google that I never authorized. I have never signed up for anything with google for this amount. I called my credit Card company XXXX XXXX and they said to take it up with Google. I went to call Google which they had no contacts for me to call them. So I did the complaint online like they asked. I could only go back for the last four months. I did the fifth one as a more recent date. My XXXX email received an email from Google regarding they received all my complaints. But when I go online to see the status, Google says completed yet I never received any other Emails or call from them regarding the charges. Please have Google remove all charges {$54.00} for five months that were never authorized by me. Also how did they get My Credit Card number? I never called Google for anything. Thank you.
03/11/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 33610	Web
My coworker stole my identity. She used Google pay to withdraw small amounts from my XXXX banking accounts for a long time now. Its unnoticed due to the fact that she was able to create her own receipts and purchase descriptions with the Google app. For example, I would have XXXX or XXXX charges multiple times in a month for small amounts, but if you look at the purchase information, theres Google information on the fraudulent purchase. Its basically an app that allowed her to withdraw monies from my accounts, undetected. It also gave her complete access to my life and I dont know how to fix this. Every time I lock my credit, shes able to open it right back up. Google pay has ruined my life, and no matter what I do, I cant repair anything that has been damaged because of the access that its given this person. This should be reported to the fbi for cyber crimes.
12/25/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	TX 75230	Web
I have an email acccount with GMail of Google Inc. It needs to be paid for at $ XXXX/month. I received a bill now that says that if I don't resume payments within a few days, that the email account will cease to function. In that account, I have numerous folders with valuable content in them. So, in effect the email from Google constitutes a type of threat or insinuated threat that I need to pay immediately or else have some of my property deprived from me. I am not able to access those credit cards to my name that have the money to be able to pay Google, because I would have to order them online and then wait 10 days for them to arrive in the mail. So, it almost seems as if the timing of the message from Google someone knew that I am having these financial problems and is timing the " threat '' based on what the computer says is my ability to pay right now.
12/07/2023	No	Prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 94086	Web
Purchased Google XXXX gift card for {$10.00} from retailer XXXX on XX/XX/2023. Attempted to apply the card to my first Google account, it was denied because my Google account in question for some reason has payment function suspended. As an alternative, I tried it on my secondary Google account, this time it was denied because they required more information to allow redemption of the gift card. I filled out the form found at : XXXX XXXX XXXX Company then sent an automatically generated e-mail saying that due to inconsistencies, the redemption can not be fulfilled. I reached out to the customer service chat, and they likewise said that the decision is final and the card can not be used. There is no refund mechanism, no way to redeem the value of the cards, this is plain theft. Internet search will show numerous results of people having this exact same issue.
11/06/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	AL 35603	Web	Servicemember
On XX/XX/2019 XXXX AM CDT, I used Google pay transaction XXXX to transmit XXXX XXXX XXXX {$100.00} for goods invoiced via XXXX XXXX and invoiced via Google electronic mail. After contacting the recipient five times with no delivery of goods or status provided, I requested a refund via Google Support inquiry [ XXXX ] on XXXX XX/XX/2019 XXXX PM XXXX. After a cursory review lasting less than 11 overnight hours, Google opined on XXXX XX/XX/2019 at XXXX AM CDT that " no system error or other unauthorized activity was connected to this transaction, so we cant take any further action. '' Google pay supported fraud and theft via their telecommunications and financial credit processing system, acting as an accessory to the crime after the fact. Google chooses to make no amends for illegal activity occurring with their financial support and benefit to Google pay.
01/18/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	ID 83814	Web	Servicemember
XXXX XXXX XXXX scan me with a lot of money because they know I have a lot of money they somehow got into my account which I use the washer and dryer and by doing that they leaked into my account and stole a lot of money the XXXX association tracks how much funding they have to come from me I have a document to give to you on my file with the XXXX which is shut down for some reason this website is not working accurate I cleaned out the system where the XXXX system will be updated soon so my jobs completed with them they will be having a working foundation now but by the meantime the scamming must stop is against the laws of crime I want my money back in my XXXX account where they took the money out of and then they leaked into all my other accounts by doing that because my accounts are linked together XXXX a whole bunch of other accounts I have as well
04/17/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	DC 20010	Web
My phone was stolen on XXXX XXXX. Before I remotely logged out of my phone, {$1000.00} of poker chips were fraudulently purchased using my phone. That evening, I called Google to inform them of the fraudulent purchases. I also called my credit card company ( XXXX ) to report the fraudulent charges. The charges were flagged as fraudulent and I was not required to pay for those charges. Google " suspended '' my Google Wallet account. They have confirmed by email and by phone that the only way Google will end the suspension is if I permit the back to reverse the " chargebacks '' ( i.e., I pay for {$1000.00} of fraudulent charges ). Without Google Wallet, I can not purchase additional storage from my Gmail account, risking my ability to communicate with an email address I have used for more than 10 years. I would also not be able to use an Android phone.
12/13/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CO 80229	Web
I disputed a charge of {$100.00} with XXXX XXXX on a service that was canceled within the time period. The case was closed in my favor. Now, they rebilled me without warning. There service is no longer available to me that was paid for and I'm charged for it thru my credit card company. So the company made XXXX XXXX recharge me without the service available. That's fraud. And XXXX XXXX will not refund the amount I'm out. Trying to resolve this with the merchant, XXXX XXXX, they keep saying I will get a refund then backtrack saying my bank gave back the charge. They are accusing XXXX XXXX of stealing my money. But yet while trying to get this resolved with XXXX XXXX, they say I have to take it up with the merchant. Everyone is blaming everyone else and I can't use the service and yet my money is taken by XXXX XXXX. And XXXX XXXX blames Google play.
05/23/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NC 27616	Web	Servicemember
I have been prevented from making purchases through Google XXXX, through cards and the money held in the wallet. I have contacted Google 6 times to remedy the issue between XX/XX/22 - XX/XX/22. The wallet will work for a short period and then decline any attempt. They eventually asked for verification for identity and fraud which I provided. They sent email communication on XX/XX/22 that my account was now active again. It allowed a few low value purchases but blocked the remaining. I still have money being held in the wallet which can not be used for anything else. This needs to be fixed/resolved immediately. This dilutes my current investment in the apps where money is spent greatly each time I am unable to make a purchase due to overreach and negligence after providing all documentation requested to " prevent fraud ''.
06/10/2016	No	Money transfers Domestic (US) money transfer	Other service issues	OH 44313	Web	Servicemember
XXXX had technical issues and was send the request for payments for items I 've not received to Google wallet. I contacted google and the rep took XXXX of them off, and was unable to remove the rest, so I was told to contact my credit card to have the rest removed. So I did. XXXX then suspended my account and told me to verify my Id before they would open it back up. I sent all required documents and they did not open it back up.Visa asked them to verify what was charged and they sent XXXX documents, and it was agreed that those charges were legit and was put back on.. Now Google today after my second call ( The first XXXX was very ignorant. ) Told me now all charges that they can not verify must be back on before they will reopen my account XX/XX/2016-XX/XX/2016.. Now why should I pay for something that I did n't receive.
11/08/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Can't close your account	CO 806XX	Web	Older American
Identity theft, known per local XXXX report XXXX XXXX. XXXX continue to get unauthorized charges to XXXX XXXX XXXX card for XXXX XXXX, XXXX and XXXX XXXX. I do not have these accounts. I never authorized. I contact XXXX XXXX and they blame me or my XXXX XXXX XXXX son. This has to stop. XXXX XXXX says they put fraud alert but to block I have to call the number on the back of every new card I get from them and it never happens. I tell the police and get report numbers. I have XXXX XXXX account statements. I do not have XXXX XXXX, XXXX or XXXX XXXX XXXX accounts. Ca n't get through to block these unauthorized charges to my XXXX card so I closed it. I closed the XXXX XXXX account yesterday due to their incompetence. XXXX XXXX had ID theft name and address for XXXX years without telling me until XXXX via XXXX report.
03/17/2018	Yes	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Trouble using the card to spend money in a store or online	NY 10562	Web	Older American
I was victim of a scam perpetrated with Google Play cards. Fake lawyer instructed me to purchase {$2000.00} ( 4x {$500.00} ) cards on XX/XX/18 to send him codes which he will then convert to cash to use for bail money : my grandson being XXXX. Once I determined scam and refused to send I was left with uncashed/unredeemed cards- Unable to use. Google refuses to redeem or cash, restricted use to only digital games/movies and can not be used for Google hardware. As an XXXX year old Senior can not use {$2000.00} for digital games The Google play cards thus became a vehicle to laundering money by fraudsters and render Google an ac cessory to scam by refusing to cash or buy back from owner. Have contacted Google Play CS onXX/XX/XXXX- thjey are totally inflexible about buying back cards or exchanging for something of value.
11/03/2023	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OH 44120	Web
On XX/XX/XXXX I subscribed to a free trial on XXXX XXXX through XXXX XXXX. The trial was for 3 days but I cancelled it within 24 hours, so I wouldn't be charged. I was charged immediately. I contacted XXXX XXXX and I was told I would receive a refund in 10 days. I never received a follow up or refund. I reached out to Google via email, since this appears to be the merchant that charged my card. I never received a reply from Google. I have been getting the run around from XXXX XXXX with no end. Google charged my bank account first and I was able to dispute it and block anymore charges. After this, Google began charging all cards on my account and that's how my XXXX XXXX was charged. I didn't have any money on that account when the unauthorized transaction occured. I don't understand how the payment went through.
12/01/2015	Yes	Prepaid card General purpose card	Managing, opening, or closing account	NV 89012	Web
Google Wallet closed my account down because of some terms and conditions I abused that I am not aware of. Because of this, I am unable to pay for my storage. If I do n't pay for my storage, I will not longer be able to send or receive emails which is very important. I send and receive emails from the government, the CFPB ( you ), my attorney, court, doctors, family, work, and business. Unfortunately, this is the only way for me to pay for my storage. My email also has important legal documents. I have had this email since 2007. I ca n't even contact the appropriate dept. to discuss this nor can I contact them from my account. They redirect me to the same website. They are also requesting for documentation that I am willing to provide but their website wo n't allow me to do it because of the error and redirection.
05/29/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	MD 20772	Web
I opened a Google Wallet ( GW ) account and I connected it to a checking account. I received a {$1800.00} payment from a rental tenant and then GW shut down the account and trapped my money inside the account. GW 's reason for shutting down my account was that I violated the terms of the agreement. GW refused to share what actions violated the agreement and they also refused to give me a chance correct or clarify whatever terms I may have violated. GW stated they would refund the money to me in 30 days then and they stated 60 days so I have no confidence that their process is fair ; it is certainly not clear. Also, why does it take 30 or 60 days to refund my money after they close my account? Its my money, not theirs. If they insist on closing accounts unilaterally, they should not hold money that is not theirs.
02/01/2022	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	NJ 08053	Web
Google XXXX owes me {$200.00} for the Trade-In of a XXXX XXXX. So far, they have not paid as promised. The Following is the latest of several communique to Google XXXX, for credits owed for the trade in of Google XXXX XXXX. The email below explains the problem. : To date, I have yet to receive the money you owe me ; neither for the unused coverage ( {$52.00} ), nor for the return of the XXXX XXXX ( {$150.00} ). You keep giving the reasons that ; ( A ) The account must be fully closed, and ( B ) You need 30 days for processing. The Account has been closed since XX/XX/2021 ; that's 127 days ago. The reasons for the refund had nothing to do with either. The {$52.00} is due for the Traded-in of the equipment before the end of the coverage term and the {$150.00} is for the return of the equipment itself.
03/21/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	TX 78207	Web
I have been harrassed for 2 years. Ive tried repeatedly to report issues but my mobile device is completely taken over. I have numerous linked accounts. Websites that are fake made to look like its mine. XXXX accounts with young children videos. Fundraising falsely made. Many many more issues that i will gladly answer to. Also most importantly i was not allowed a phone for the past 6 years until XX/XX/2018. I need this matter looked into. I have lost friends, family, jobs and relationships. To the point of suicide thought. Also went to see doctor and im certain their office was hacked because i was prescribed XXXX XXXX of XXXX which is high dosage for XXXX time n doctor told me would prescribe XXXX and XXXX. Please return my call at XXXX XXXX XXXX or leave msg at my XXXX phone XXXX XXXX XXXX. Thank you
12/21/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	CA 95127	Web
My google wallet / payment account was blocked. The company claims I have violated their terms of service. I have read them, and believe did not violate any of these terms. All I did was use Google wallet to transfer funds to my husband, which is well within the scope of what the service allows. Furthermore, the company refuses to explain which terms I violated and how. As a result, I 'm no longer able to send or receive any funds through Google wallet, make any purchases through Google of apps for my smartphone, groceries through Google express, or checkout through any merchant that uses google payments. I believe the closing of my payment account is unfair and at the very minimum, a more detailed explanation should be provided, so that I could appeal Google 's decision if their facts are incorrect.
05/26/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	VA 20147	Web
InXX/XX/2017 Google cancelled payments to my " wallet. '' They never notified me until I inquired. To which I was told, via email, they suspected fraud. I was given no way to discuss the matter over the phone or in person. I was told via another support person that my account was being investigated. They will not tell me what is wrong or reopen my account. I have {$930.00} US Dollars in the account that I can not withdraw. It is very misleading that I can have an account that they can choose to shut down without explaining why and not letting me access funds. Goggle wallet/spend is horribly unregulaged and they use and sell my personal information. There is no way to contact them as the " investigators do not have phones, '' as i was told. So what is stopping them from stealing everyone 's money?
01/01/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Overdraft, savings, or rewards features	CA 95120	Web
Google Pay was offering a {$21.00} cashback promotion after spending {$50.00} at XXXX. I saved the offer in my Google Pay account in early XXXX. On XX/XX/XXXX, I checked my account ; the XXXX offer was still saved to my account in the app, so I proceeded to spend {$50.00} at XXXX on XX/XX/XXXX. I did not receive the {$21.00} cashback from Google. I tried contacting Google for help but they said the promotion had ended. However, this is extremely deceptive marketing because I double-checked my app right before I made the purchase, and the offer was still standing. If Google wants to end a promotion, then they ought to take down the offer. I was " tricked '', essentially, into spending {$50.00} at XXXX that I would not have otherwise done because I thought I was getting {$21.00} cashback for it.
03/17/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 33467	Web
Over 2 months ago Google Pay suspended my account for no reason under the email XXXX. I have contacted support dozens of times since then and provided them everything they asked for. I submitted my ID, I submitted my bank statements, and a physical picture of both of the debit cards on my account. Every time they reject the information and keep my account suspended. To top it off they are now trying to steal over {$700.00} from me. I am unable to withdraw my balance and when I contacted them about this they claim my money is being sent to " authorized state agencies ''. I have had my Google Pay account for over 2 years and never had a single issue but they are treating me like a terroist. This is very upsetting that they would suspend me for no reason then go on to steal my hard earned money.
06/05/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	GA 30315	Web
On XX/XX/2020 I was conversing with the head office of a national bank for the better half of 2 hours in the evening trying to solve an issue. The banker had to make a call, and I concurrently recieved a call from another source. We both had our respective conversations. The XXXX XXXX rep was looking to update my number in the system of her banking platform. She subsequently advised me of her actions. A few minutes past XXXX XXXX, I noticed an email emminating from Google indicating an update of my recovery phone in their database. So, I mentioned that the Google Account was being notifying me that an update phone number had been received. Only after I mentioned to her this receipt, was she then made to go into the banking institution 's platform and update my phone within the system.
08/20/2018	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	GA 30013	Web
My XXXX yr old son clicked on an icon on XXXX XXXX, my credit card was charged XXXX. This is not the first time it happened the first time it happened I filed a complaint with google, they refused to issue a refund. I took my banking information off their site. I don't know why my banking information was still being retained after removing it. I again filed a complaint for the latest purchase letting them know I did not authorize it. Again they refused to refund my money. Google is doing something illegal with people 's banking information. I have since filed a complaint with my bank and will be filing with other agencies as well. They also have the incorrect last four digits of the debit card information, in their refusal email, but the correct one on their site which I have since removed.
02/05/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	DE 19973	Web	Older American
" Google '' withdrew on XX/XX/2020, {$150.00}, and again on XX/XX/2020 another {$120.00}, and {$180.00}, on the same day totaling {$450.00} in the three different withdraws. No purchase was made, or authorized. Google was contacted online, and a claim was submitted. Claim ID # XXXX was said to be investigated, but their only response was that the claim could not be verified, and to check with family members to see if they had made the purchase. No one else in my household, so I would have been the one to do the purchase. I asked " online '', what it was that I purchased, but there has been no response to my request. Nowhere has been an explanation of my purchase, or what it was for. On the Google website, I was able to view my past purchases, and was shown that I have no prior purchases.
02/12/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	WV XXXXX	Web
I have opened many wallets and bank accounts. I am homeless and this is the direst result of this. Google or someone that works for google blocks every email or device i have and any car or account i have. its not just google. its XXXX XXXX, different bank accounts, its every payment source. I verify my identity over and over and they tell me they wont accept my documents. My banks block my accounts and give it to others to use. I need help before i end up dead. I am the owner of a foriegn bank and im broke and homeless because of the internet.My identity is being stolen. Postal workers are stealing my mail. Boyfriends steal my info and somehow make themselves my power of attorney. XXXX ca says im a juvenile. And so does everything i have. my phone my bank accounts etc. Please help
12/16/2019	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	GA 300XX	Web	Older American
I purchased a {$10.00} gift card for XXXX XXXX. I gave it to my wife as a XXXX XXXX XXXX. The card says it was issued and copyrighted in XX/XX/2012. The card also says : " No fees or expiration date applicable to this card. '' My wife put the card away and came across it today and another similar card. She was able to redeem the other card but this one I am complaining about initially said it was accepted and then said it had expired. I called XXXX and they told me that they had trouble with scammers and now their cards have an expiration date and they decided to retroactively apply this policy to all cards. It's only {$10.00} but the idea that they can announce that a card that says, " No fees or expiration date applicable to this card. '' is now expired seems wrong to me.
08/18/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Can't use card to make purchases	GA 30093	Web
On XX/XX/XXXX, I get an email from XXXX saying Update your payment method. Don't lose XXXXXXXX XXXX They said I had until XX/XX/XXXX to fix it or my premium would be cancelled. I work M-F XXXX, their company is on the west coast so 3 hrs behind . The 're no way I'm able to pay it because my company I work for is on the west coast so when their open and closed, I'm clocked ina ns logged out. I tried to update my payment again yesterday aft around XXXX before they closed at XXXX. Suddenly my Google Pay account was suspended and I google that I could lose my google account because they can't verify my information. I've sent them my Drivers license and updated my old address to the current address. My account is still suspended!!! XXXX I AM A XXXX PLAN WITH XXXX AND NEED THE XXXX.
10/12/2019	No	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Identity theft protection or other monitoring services Received unwanted marketing or advertising	IA 52246	Web
Google is working with developers of online games which are supposed to be free to play games to force players into giving personal financial information to gamble money to play these games. Google ignores complaints by consumers concerning bogus offers by game developers and even goes hand in hand with developers to force players to pay real money to continue to play. This should be looked into by sending employees into the play for free games which have turned into pay to play games. There are examples of being locked out of games until the player pays real money. Only bank and personal financial accounts are acceptable to play and personal bank information is expected. Copies of this will be edited and forwarded to proper organizations and authorities. XXXX XX/XX/2019 2019
10/22/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	OH 455XX	Web
I purchased two Google XXXX XXXX XXXX over the last two weeks, one for {$10.00} and one for {$15.00}. When I attempted to redeem the cards, I got an error message and a prompt for " more info. '' The first time, I got a reply from Google that is meaningless garbage about my account or card not being eligible for appeal. I'm sure that this is going to happen again. I want {>= $1,000,000} cash to recompense me for my time, stress and aggravation of dealing with this, {$50.00} to recompense me for the money spent on these cards and an explanation on what their response even means, because being told my account or the cards are not eligible for appeal tells me less than nothing other than that Google is attempting to commit fraud and hide behind flimsy excuses to perpetrate it.
08/28/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	XXXXX	Web	Servicemember
I put money on my google voice account in 2011 when I studied abroad. I added {$25.00} in 2011, of which {$19.00} is still available for my use. I am getting spam telling me that I have " loans due '' and " owe the IRS '' ( probably its own complaint -- I know the IRS sends letters ). To stop getting these annoying messages, I asked for a refund of my money from google so I could close the account. Google refuses to refund credit from over a year ago ( even though I could still USE it ). I 'm in the military and I 'd just like my {$19.00} back and for the annoying messages to stop. I 'd lose that money to get the messages to stop, and Google says it gets to keep it. I do n't think that 's right. Please let me know if you 'd like a transcript of the conversation with google.
06/18/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	AZ 85249	Web
XXXX was informed of billings to my credit card with XXXX from Google. Google has a ridiculous policy of only allowing 48 hours to request csncellatiom for a refund. How is this legal? All other credit card and service providers are a minimum of 30 days to allow for a cancellation. Second, XXXX never received from Google, from Google 's own website where I cancelled 4 months worth of XXXX XXXX and I cancelled this charge every month from the very beginning with Google! There are 4 charges of {$75.00} per month for XXXX that was purchased through Google and canceled through Google. When is Google actually going to reply pond with canceling their billing for services no longer desired by their customers? I ask, as I am still being billed! This is outright billing fraud!
07/14/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	NY 10025	Web
I took a credit with XXXX XXXX and agree to make autopayments to cover the costs for 36 months. At some point, the system charged for the whole debt in one payment. Wanted to change again to monthly autopayments, bank agreed to send me a check as a way to reimburse and then being able to proceed with monthly autopayment. Check never arrived. So I decided it was for the best to just leave it like that, the bank already got my full payment, I was debt free. But, few weeks later, they still try to charge me for something I already paid!. And even when I tell them to review their system and see that 1 ) I never got a check 2 ) I never cashed that check 3 ) they got the full payment from my side, they try to keep pushing for me to make payments.
03/02/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IL 62702	Web
I never made any of these purchases but I have tried to talk to XXXX and my financial institution and neither place will help me get my money back. XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA ( XX/XX/19 XXXX XXXX ) XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA ( XX/XX/19 XXXX XXXX ) XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA ( XX/XX/19 XXXX XXXX ) XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA ( XX/XX/19 XXXX XXXX ) XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA ( XX/XX/19 XXXX XXXX ) XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA ( XX/XX/19 XXXX XXXX ) XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA ( XX/XX/19 XXXX XXXX ) XX/XX/19 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA ( XX/XX/19 XXXX XXXX )
08/08/2022	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 90045	Web
I have a XXXX XXXX {$25.00} gift card. When I scratched the security covering off of the numbers of the back of the card, some of the numbers came off. I can not read the security numbers. This is a production error with the card. I contacted Google 4 times and sent them a picture of the front and back of the card. Their response was " Unfortunately we are unable to redeem the value of the gift card to your account. Google is not responsible for gift cards that have been lost, stolen, or destroyed. Learn more about our Terms of Service. '' I should not be penalized for THEIR production error. I have the physical card, but I can not use it without the code. I merely wanted them to issue the {$25.00} back to me or provide another card.
06/05/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IL 62703	Web
I am having issues with Google I have a balance of XXXX on my account for purchasing Google play cards in the last week I have had my account closed are I purchased these and redeemed them upon doing so I made a new account and had the money switched to another account in which they closed it as well I have been on and off the phone trying to get my money refunded back and I 'm being told they wo n't give it back I was stolen from to begin with which is why they say they closed it initially I understand that but I made a new account and they still closed my account and are unwilling to return my money back to me I feel this is illegal for them to keep purples money like this I should not be penalized for someone having my account
03/09/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	FL 325XX	Web
Card was previously added to the XXXX payments center to keep on file for digital purchases. Subscription service was linked to card thru XXXX. Renewal time came around and card had expires as I forgot about the subscription from a year ago. XXXX as punishment issued a ban for any adding of cards to my entire XXXX account. Contacted XXXX. They advised they would not unrestrict it. I find this to be a violation of UDAAP. Having a card reissued for the same card number ( new exp and cvv ) is not an indicator of fraud or money laundering etc. That is a common practice of a bank to issue a new card with a new exp. I feel XXXX has been unfair and very deceptive about accepting payment and giving support which did not solve any issues.
06/16/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	AZ 85331	Web
Hello. My husband XXXX XXXX. He worked for XXXX XXXX at the time. He would send me money through Google Pay as he was only home every six weeks for 2-3 days. We used Google Pay many times without incident but this time Google Pay deposited money in my account but then withdrew it the next day for a total of XXXX XXXX dollars. I have been demanding our stolen money from Google Pay for over a year. I filed cases with Google Pay ( case ID XXXX ), the XXXX, the FTC and the Arizona Attorney General. Google Pay acknowledges deposits but ignores their withdrawal which I have documented. They said my husband stole the money, my bank stole the money and I am sure now the Arizona Attorney General and/or the FTC. I just want our money back.
04/24/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	XXXXX	Web
I have been charged for XXXX EUR on XXXX of XX/XX/2020 by Google at midnight for the use of Gloud Platform. As far as i understood after a long search, the charge was an extension of a trial period. I have never been informed by any means ( for example email ) that the trial period has been ended and that the billing process will begin. I have never took any indication based on the trial period so to estimate the charged amount and i have never received a notification for the invoice. So i was searching for 2 days alone to find what happened. I have tried to contact with Google. The only way that i have found was via a form where you can put the claim. I received a negative answer without any analysis close to the due date.
10/13/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	SC XXXXX	Web	Older American
I opened a account years ago to keep from seeing ads Google Pay got my charge card information and then the nightmare starts without my permission someone or something caused many charges probably several XXXX dollars a month. I didn't know it was happening because I have my wife whom should have been monitoring my charge card bill she wasn't reading all the charges and they made many charges from around {$5.00} up to {$19.00} and one rare {$99.00} purchase. These charges aren't mine I want my money refunded so I can pay my charge card but they are refusing to cooperate with me. I'm suppling some screen shots from my cell phone, there's already emails fishing me for my credit card information. The charges aren't my charges!
08/24/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IL 61821	Web
XXXX Account - XXXX Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, Illinois XXXX Phone : XXXX Google XXXX decided to terminate their business relationship with me and no longer allow me to make purchases using Google XXXX/Google XXXX. My account has a balance of {$6.00} in my Google XXXX/Google XXXX XXXX. Google is refusing to allow me to spend my funds I paid cash for, refusing to refund the Google XXXX card the money was added from and refusing to issue me a refund to my bank. If a bank does not want to do business with me, they can not just take my legally earned money, they must give if back. Google is no exception. I am requesting Google refund my balance in aforementioned account, XXXX and others.
02/14/2020	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to send money to another person	OH 43614	Web	Servicemember
I purchased three Google XXXX gift cards totaling {$150.00} on XX/XX/2019 to provide to a friend. The first card was redeemed. The second card was determined to be damaged and was refunded to my Google account. The third card came up with an error message wanting more information. Believing this would be handled in timely manner, two more cards were purchased totaling {$100.00} to replace the other two unredeemed. These two were also refused redemption. The information requested by Google has been sent to them 5 times. They have been called dozens of times to resolve this. I have been lied to numerous times about the problem and I have not been given any explanation as to why they continue to refuse to allow redemption.
03/14/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CO 80204	Web
Google Pay sent money to someone else 's bank account, when it should have gone to mine via a payment from a friend. The bank proved it went to the wrong location. Google admitted they made a mistake and let my account get hacked. Plus when trying to fix it, they sent a charge for the same amount to another google service ( Google Fi ) which ended up having me pay double for phone service for that month. After 45 hours spent with support, including several initial employees admitted Google made a mistake, it would always get escalated to a manager. The manager would only check the google records which looked like everything was fine. But multiple bank records showed they made the mistake and haven't fixed it yet.
12/13/2017	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	FL 33023	Web
XXXX promised refunds of over {$140.00} for fraudulent charges on my account, then they continue lying and eating around the XXXX instead of just honoring the promises already made also breach of contract and theft. The refunds were all issued by the developers and XXXX kept the money and never returned them to any bank or previous account. Everytime I call I show proof and get hung up on. I sent them proof and screen shots through emails dozens of times. Cases numbers : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, and [ XXXX ] all promise they 'd fix the problem. I even agreed to credit through their play store which would even cost them anything yet instead they pull a bunch of shenanigans and try to rob me.
09/06/2015	No	Prepaid card Mobile wallet	Managing, opening, or closing account	GA 31069	Web	Servicemember
Google Wallet suspended my account for fraud. There was absolutely XXXX fraud. They made me go thru a verification process which I provided everything from a picture of the debit card I used to fund my account, bank statement, ID and transaction history. After taking me through it for a few days they decided they are closing my account still but wont let me withdraw my money. Wont tell me how my money will be refunded. The card i have on file wont be valid after XXXX XXXX so if they decide to send the money to me that way it will not work. They sag i can get my money back in 30 days. I feel they are trying not to give me my money at all i found this article online where others have went thru the same thing. XXXX
01/24/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	AZ 85226	Web
Google suspended my google pay account in early XXXX, this impacts all of their services as they dont allow their users to pay directly with a credit card so Im unable to use any of their other services, they asked for my ID but not a reason why they were requesting it, Ive had this Google Pay account for a minimum of 5 years and no issues. They will not respond to my inquires and they say they dont have a phone number that I can reach out to, they keep responding that they are investigating but no timeline, no reason and no feedback as to what happened in the first place. How can a large multibillion dollar organization not have a department that can provide answers as to what led to this on the first place
12/12/2023	No	Prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	TN 37920	Web
Purchased a XXXX play gift card from XXXX, {$25.00}. Tried to redeem it and was told to fill out a form. Weird, but I did with the original receipt included. Then they tell me I can't use it due to inconsistencies but won't tell me what. I'm pretty sure it's illegal for a merchant to refuse their own gift card. Afterwards finally I got an email straight up saying the gift card I validly paid for is no longer usable, a merchant can not do that. This is the second complaint I have to file because for some reason my first complaint was closed. I've included the original receipt as proof of ownership and purchase. This is the XXXX complaint I've had to open because it is not resolved. XXXX play email is XXXX.
02/14/2020	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	MD 21229	Web
I paid 4 for Google play cards {$100.00} each I got scammed I guess and when I realized the scam stopped payment on the Google play cards before I could stop payment I guess two of them were used I have two that have not been used but I still can not retrieve the money. I find it insane that there is no refund and still when I first stop payment all four cards were good so I believe that the people who's scammed me use the cards but wouldn't let me use the cards and the information that you have to give to use the cards only I have. So if the information needed to use the card is the information that I have and only I have this information how come it can't be used by me but can be used by someone else?
06/04/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 331XX	Web
I am convinced that Google Pay is nothing more than a massive racketeering operation posing as a " free service '' to transfer money. I tried using the service to receive {$700.00} owed by a client. He paid me via Google Pay on Wednesday XX/XX/XXXX. It is now Tuesday, XX/XX/XXXX and I still do not see the money in my bank account/VISA debit card. My client and I have contacted Google Pay numerous times and we were repeatedly told that the money would be in my account " within 24 hours ''. That promise has now been broken several times. The transaction in question is Google Pay transaction number XXXX. In the 21st century it is inexcusable for any digital transfer of money to take more than 24-48 hours.
04/27/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	GA 30324	Web
On XXXX XXXX 2017 I r eceived a transfer of {$100.00} that was deposited into my Google Wallet bal ance. Since that date I have been unable to withdraw or transfer that money on th e Google Wallet App a nd Website due to the account being a " business account. '' I have talked to their support twice and they give me the runaround each time promising to escalate to a " specialist '', whatever that is, in a followup email. Of the two conversations I received one followup stating : " Im looking into the issue you reported and checking with our product experts. I 'll update you in 24-48 hours. '' There were no further updates. It seems that Googles policy is to indefinitely hold onto my money.
02/04/2018	No	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	XXXXX	Web
While reviewing my credit card charges I found 2 unautorized charges which I had never made under the name google electronics. Each charge was on the amount of XXXX $ CDL. I had contacted my credit card company and they cancelled my card and ordered a new one. After cancelling my card someone was still trying to buy with him through google. I contact google to claim a refund for those unautorized charges. Google claimed that also those charges didnt came from my account they wont refund my money back because it was autorized. They refused to give me any information regarding who made those charges which are also not showing in my google account. Im still waiting for refund from my credit card company.
12/13/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	ID 83616	Web
Google Pay is refusing to pay out a {$10.00} cashback deal for spending {$25.00} or more. On XX/XX/11, I bought {$30.00} of goods at XXXX with the offer activated and using my linked card. The goods were stamps and envelopes, which are not prohibited in the terms. XXXX is claiming that my previous purchase at XXXX earlier last week, which was for a {$25.00} gift card that I thought would activate the offer but was invalid for the offer, was actually when I used the offer. This is clearly not true, as the offer still shows activated on my phone and there is no description in the terms that it is invalidated when you make a gift card purchase. I have emailed them, but their support is not cooperative.
06/24/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	AZ 85086	Web
Two fraud charges made on my Google Pay account and were never removed when I reported these charges as fraud to Google. These charges were made on XX/XX/21 and XX/XX/21 and I was not refunded the {$270.00} and {$300.00}. I contacted Google after noticing these charges and no action has been taken to credit my account for these fraudulent charges. My bank card was removed from my Google Pay account and as of today no actions have been taken to reverse the fraudulent charges. The only actual purchases I made with Google Pay were the rental of two movies that cost {$2.00} and {$1.00}. After contacting Google they said my situation would be resolved by XX/XX/XXXX but I have yet to hear from them.
08/18/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	VA XXXXX	Web
I am unable to withdraw my advertising revenue from my XXXX account via Google XXXX because my Google Payments profile is locked. Furthermore, my websites are linked to this Google payment profile and I can not transfer them. They are stuck not being renewed until Google releases this obscene lock. I have tried MULTIPLE times to have it unlocked, provided Google with all the documents that they ask for in their unlock procedure, yet I am still rejected every time. They refuse to tell me why or what I can do to unlock the account. This is unfair and deceptive practices. They applied a permanent ban on me for no reason. I believe it is because of my age or ethnicity and their prejudice.
08/08/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MN 55901	Web
on or around the middle of XXXX google pay allowed transaxtions to go through on my google pay account which was hacked causing me over {$400.00} in charges two charges thriugh XXXX and at that time i didnt even have a valid credit card on file yet they charged the one i had on file with them anyway and a tons of XXXX and XXXX and XXXX XXXX charges that i didnt charge and some didnt even have the new card of my account on hand it ws in orute after i called and canceled the XXXX XXXX XXXX I am owed almost {$500.00} becasue of these charges and I cant chagre back or they wont let me charge it bacj becasue for some reason they are saying i made the charges when there is no way i could have
04/07/2015	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	WA 98031	Web
NOT ABLE TO ACESS REFUNDS FROM FTC RULING AGAINST GOOGLE DUE TO FUNDS SENT TO CLOSED ACCOUNT. I have over {$700.00} in refunds from the FTCs ruling against google for unauthorized in app purchases. According to the ruling if the original funding source is not accessible or closed google is to send a check for the amount of the refunds. Google has failed to do this and sent the refunds to XXXX google play accounts that have been " permanently closed '' according to them, for over a year now. I have been emailing the Google play support team and the wallet support team trying to get a check issued to me for over a month now and keep being told that there working on it.. This is unacceptable
02/10/2017	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	OH 44256	Web	Older American
I tried to purchase an XXXX through Google. It took a day for Google to accept that my credit card was valid. But, when I tried to read the book using Google XXXX, a huge and eventually, insoluble, number of obstacles were put in my way regarding the compatibility of my XXXX devices with Google 's preferred XXXX platforms. I spent over 100 minutes with Google 's call center employees trying to resolve the issue. I sought advice on XXXX which also did not solve the issue. I want the money refunded to my debit card and I want to be paid for the frustration caused by Google 's deliberate ogopolisitc practices .I also want Google to provide me the book in a manner that I can easily access.
01/09/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MN 55343	Web
On XX/XX/2019 I signed up for XXXX Premium with billing via Google Payment and XXXX at the advertised billing rate of {$17.00} monthly. I received an invoice that said the total, including tax, is {$17.00}. Since then, Google has overcharged me each month for {$19.00} via XXXX 's billing platform, {$1.00} more than the invoiced amount. The the in-app price shown both before and after subscribing to the service is {$17.00}. I have contacted Google customer support several times, and they do not acknowledge any mistake on their part. I have only been able to recoup the difference through escalation with XXXX, who further say I need to resolve the recurring billing issue with Google.
09/18/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	AZ 86401	Web
On different email accounts Google pay has charged the account for services that I inquired about but did not necessarily want so I'm asking that you please look into that because I don't think that it's right I don't think that it's fair I don't think that it should go that way I've consulted with them they had agreed on reimbursements not necessarily went through so I'm bringing it to your attention. Here are my email addresses that have been victim to wrongful charging. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX number XXXX XXXX Arizona XXXX current mailing address. My current email address XXXX Look forward to hearing from you regarding this
03/22/2023	Yes	Credit card or prepaid card Gift card	Problem getting a card or closing an account Trouble getting, activating, or registering a card	AL 36608	Web
So I went to my local XXXX retail store to buy 4 gift cards all costing {$100.00} each and then after purchased them ( with cash ) I went back to my car and I try to redeem them and got the following message " we need more info to redeem your gift card. '' send us detail '' so I click thr hyper link which took me to a Google page to Help center to explain my case about the gift card not letting me redeem them. I had to submit evidence like receipt, and gift cards info, which I fully did but 2 day later they sent me back a auto type robot denied for appeal letter. So now I have google specialist trying to escalate it but I can clearing see where this is going. Please help!
10/22/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	LA 70503	Web
I was recently scammed by someone claiming to be a representative of XXXX. I was told to purchase both XXXX and XXXX XXXX cards in order to unlock my XXXX ID that I was having trouble with. Shortly after providing the information, it became clear that I was being scammed. I contacted XXXX immediately thinking that they could reverse the credit back onto the cards so I can get some of my money back but they indicated that they could not. They have to come up with a better way to help people like me. My bank is unable to reverse the charges because I technically did make the purchase at the store but certainly XXXX should be culpable for fraud they're permitting to occur.
01/05/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	TX 76131	Web	Older American
On XX/XX/XXXX XXXX took 2 unauthorized payment from my checking account both in the amount of {$500.00}. I tried to call them and you cant talk to a live person so I made the complaint online later that day they sent me an email saying they werent refunding the XXXX. Thats all I got from them. I wanted to know why that was their decision, I didnt get answer. Hackers got into my checking account that morning and made several withdrawals this XXXX withdrawal was just one of several. The hackers opened 3 accounts in my name and used these accounts to take money from my checking account. The 3 accounts were XXXX XXXX, XXXX and XXXX I have never had any of these accounts.
04/23/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX 77379	Web
I initiated an Electronic Funds Transfer via Google Pay Send / Google Payments Corporation ( GPC ) on XX/XX/XXXX, in the amount of {$8500.00}, which was debited from my XXXX XXXX XXXX Checking Account ( XXXX ) on same date. To date ( XX/XX/XXXX ) GPC has failed to deliver said transfer to recipient, failed to provisionally credit my account, and failed to refund or return funds to me. Additionally, upon my verbal and written notification of error on XX/XX/XXXX ; GPC failed to conduct a timely, thorough investigation ; failed to correct error within 1 business day ; and failed to issue provisional credit for the amount in error, pending completion of investigation.
09/11/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NC 28208	Web
In XXXX XXXX XXXX XXXX, Google Pay threatened to retaliate against me for reporting criminal employee financial misconduct. There was an errant and duplicative Google charge that errantly went through even though I had already paid for the service. A rogue and corrupt Google employee unilaterally decreed herself higher than law and said there was nothing I could do about her felonious criminal misconduct. Google Pay then attempted to criminally extort me by threatening retaliation for reporting criminal misconduct to my bank- a federal obstruction of justice felony offense. Maybe they believe they can bribe the right people at the Department of Treasury.
03/04/2022	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 92708	Web
I received a " XXXX XXXX '' physical gift card for {$10.00} as a XXXX present. When I went to scratch off the back to reveal the code, the scratch off was defective and took off the code with it making the code unreadable. The card was obviously produced by a cut rate company in an effort to save money. I've never had any other store gift card have the code destroyed by pealing off the silver backing. I contacted the issuer of the card and sent them a picture of the physical " XXXX XXXX '' gift card showing that I'm the owner and that the back was defective. They refused to replace the card or give me the value of the card for their merchandise.
05/25/2021	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	MD 20878	Web	Servicemember
I purchased {$2600.00} worth of Google Play gift cards ( {$600.00} from XXXX, {$2000.00} from XXXX ) on XX/XX/2021, unfortunately, at a request of a scammer who claimed to be my friend involved in a situation of a death due to XXXX XXXX I soon contacted Google support team who successfully blocked the gift cards, which means the gift cards are of no value. However, I'm not able to get refunded for the gift cards, as I was quoted with the nonrefundable gift card policy for Google Play gift cards. I would like to seek a fair treatment in this situation as my financial loss can be mended by Google out of consideration of the situation. Please help.
09/14/2019	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	MO 657XX	Web
Purchased a Google Gift card for {$200.00} on XX/XX/2019 from XXXX in XXXX, IN. I inputted code into app and it stated it needed further information. Copy of card, receipt, Utility Bill, Cell phone bill, credit card. That information was submitted against my will, due to that's what they required. A complete invasion into my personal info for a gift card. They have not responded. Yet hold on to my money without any result. Calls to Google, they remain unable to talk about it. This has been happening to hundreds of consumers according to multiple websites, and they fail to resolve an issue they created. I want my {$200.00} in addition to interest.
07/12/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NC XXXXX	Web
I was looking through XXXX XXXX for a XXXX XXXX to buy and came across one that was XXXX i chatted with the guy a bit and he said he would go down to XXXX and asked for my number so it would be easier to message through so we chatted from Wednesday all the way to Friday then did the transaction through Google pay for XXXX then i asked him when are you gon na ship it he said tht day or the following one i asked him the following day did you ship it but he never answered so i was worried i kept trying to contact him but no answer then tried calling but he instantly decline the calls so now he won't answer and won't ship what i thought i bought
07/29/2019	No	Debt collection Other debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	WI 54729	Web
On XX/XX/2019, I received an email regarding a debt I forgot I owed to XXXX from XXXX XXXX at XXXX XXXX XXXX. They stated I have an outstanding balance and gave the amount, then gave information on how to log in and resolve my balance. This wouldn't have been a problem, however, in this email, they CCed 15 other email addresses. Some of these email addresses were ones I used when I was XXXX years old, which I have not touched for decades. Some were to family members. Others I did not recognize at all. This is a major violation of my privacy and I am overwhelmed and mortified that this information was released without my consent.
07/07/2015	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	TX 78229	Web
google wallet has cancled my account with {$140.00} us dollars and will not get back to me about a refund this is borderline stealing. I cant get in contact with anyone about getting a refund and no one will respond in emails. this is my money and i need it now. the customer support is terrible and they can not provide any info on getting my money back to me im very displeased with how ive been handled. this needs to be addressed so customers can get their money back in a timely manner ... not a month or XXXX just to get a refund thats way to long to handle an issue. ive called more than XXXX times and no one can help me!!!!!!!!!!
09/15/2019	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	NY 128XX	Web
I have purchased multiple gift cards [ {$200.00}, {$75.00} ] for Google Play & was given a google play gift card [ XXXX ]. I paid cash for the gift cards and the card I was given was purchased on my friends bank card. Google prompts me to upload an image of the gift card, receipt of purchase, and a proof of residence in which I immediately do. We are going on 8 days and Google has tied up my money and not allowed me to use my gift card purchases. I am getting a Bureaucratic runaround and no evident action is being taken. I am continously being told Google can't provide any additional support in the matter. Please assist.
02/01/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	WI 53105	Web
Signed up for XXXX Payments and activated REI promotion which provided 20 % cashback. Made one purchase for {$100.00} on card associated with promotion. Purchased tracked, but at {$0.00}, and has never updated over a month later. Dozens of attempts to work with XXXX customer service have lead to a runaround and repeatedly asking for the same information or documents that have already been provided in the same email chain. Clearly unethical and fraudulent business practices, baiting and switching on an offer, then hoping I go away after running me around. Consumers rights are being violated by this quasi-monopoly.
11/24/2023	No	Prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	TN 37920	Web
Purchased a XXXX XXXX gift card from XXXX, {$25.00}. Tried to redeem it and was told to fill out a form. Weird, but I did with the original receipt included. Then they tell me I can't use it due to inconsistencies but won't tell me what. I'm pretty sure it's illegal for a merchant to refuse their own gift card. Afterwards finally I got an email straight up saying the gift card I validly paid for is no longer usable, a merchant can not do that. This is the second complaint I have to file because for some reason my first complaint was closed. I've included the original receipt as proof of ownership and purchase.
10/04/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Unable to get your credit report or credit score Other problem getting your report or credit score	NJ 07024	Web
I tried to get credit for XXXX XXXX and they turned me down because there is a security Freeze on my account for my protection. They flat refuse to recheck my credit. Then XXXX refused to provide a credit report based on the Date being today that Google rejected my credit application, XX/XX/2017 as invalid date for requesting a credit report for an adverse action taken against me as I was notified instantly by Google that I was refused credit and need to pay full price for a cell phone, and XXXX instantly refused to provide a report indicating why. Both Google and XXXX credit reporting agency are at fault here.
07/27/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OK 748XX	Web
I had 13 charges to a Google pay account I did not authorize in the amount of {$1800.00}. I disputed it with my bank who considered it fraud, but retracted the claim once Google claimed that these were legitimate charges. Google Payments sent me an email stating that " due to suspicious activity, we've suspended the ability to make payments through your account on Google products and services to prevent unauthorized charges. I have made numerous attempted to contact Google and have yet to receive a response. Please review my case so I can get closure and return the significant amount taken from my accounts.
10/22/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	OR 97030	Web
I recently purchased the new Google XXXX XXXX XXXX and after attempting to add my XXXX account, it wouldn't allow me to and then I opened a support request. I then got an email stating they suspended my account for suspicious activity and need me to upload documents. I've uploaded the requested documents and continuously recieve an email stating the documents couldn't be verified. I've attempted multiple times to get help and no one will help me. I've submitted the documents in accordance with their requests and made sure the information was clear and legible. I'm including the documents they requested.
08/24/2023	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	TN 38109	Web	Servicemember
While using the Payment Platform Google to signup for the streaming service XXXX XXXX, I was prompted to enter a payment method with the disclaimer the streaming service provider would not charge the debit card provided until a later date for the Period in which the service was a Free Trial Period. Prior to the date agreed upon when signing up for the trial period I was charged by the payment platform Google and the provider refuses to resolve the dispute that I filed for the transaction as not authorized to be debited until XX/XX/23 per agreement, although the charged amount was deducted on XX/XX/23.
05/17/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	XXXXX	Web
the email is XXXX and i have raised a few cases with google and the specialists have come back saying that they have to suspend my payment profile because i violated some terms of services? but i did not. I have tried numerous times and they refuse to fix. I deleted my old payment profile and I still can't make purchases on the google play store. my mobile number is XXXX. please contact me on my primary email address regarding this case but yeah google have not helped me at all to fix and its a problem. i can't buy any subscriptions on the google store what is the point of me having a google phone?
07/12/2016	Yes	Other financial service Refund anticipation check	Customer service/Customer relations	WA 98188	Web	Servicemember
Between XXXX and XXXX I had my identity comprimised and someone charged my credit cards from the google play store ... over 50 times between this time period. I have for 2 YEARS CALLING TALKING TO SUPERVISOR AFTER SUPERVISOR AFTER SUPERVISOR TRYING TO GET MY REFUND. I 've been hung up on, I 've been left hanging for months ... I have had no resolution. This has caused me financial burden and stress ... and I 'm tired .... so tired of dealing with Google ... I need your help and would like to be compensated for all the pain and suffering ... I do have full documentation of this via emails ...
08/13/2022	No	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	AR 72904	Web
My XXXX XXXX XXXX was sucked in to a XXXX XXXX that had in XXXX purchased. He is a typical XXXX XXXX XXXX that is very tech savvy and was able to use his biometrics to suth purchases. He has no real understanding of money and spend thousands. I have tried to resolve this with XXXX XXXX and the developer to no avail. I need help recouping the thousands of dollars wasted on these virtual products. While I have joined a class action suit I am on XXXX due to XXXX XXXX and this situation is untenable. It is almost as if XXXX and XXXX XXXX are stretching this out waiting for my death.
05/15/2019	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 337XX	Web
Money ( {$2400.00} ) was sent to the Google Wallet of my father ( who is deceased ) on XX/XX/2019. Google has locked this account and will not allow deposit into the linked bank account. As personal representative of the estate, I have provided documentation showing my authorization to act on behalf of the estate and deposit the money into the account. Despite numerous emails requesting a status update on the disbursement of the funds and closing of the Google Wallet account, I have yet to receive confirmation that the funds have or will be disbursed or a timeline for disbursement.
07/29/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	AR 72904	Web
My son, age XXXX, made a myriad of purchases on XXXX XXXX for some virtual game and these charges were not authorized. I have disputes with XXXX and XXXX. I believe XXXX will take 90 days or so. XXXX had refunded some of the purchases made on my debit card as well as saying they refunded a few purchases made on the XXXX XXXX XXXX but I have yet to see these in my account. XXXX XXXX has provided provisional credits during the dispute and XXXX sent emails saying the were refunding {$1300.00} of the {$1900.00} to XXXX XXXX but they have not done anything about the charges to XXXX.
03/22/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OH 452XX	Web
On XX/XX/22 I sent a P2P payment through Google Pay for {$170.00} trying to help a friend. The individual that I intended the payment to be paid to had recently changed their phone number and the payment went to an unidentified individual. Since I had previously sent a payment to the person, the info was stored in the G-Pay app and didn't update to the new phone number. Within less than 10 minutes, I realized that the money went to the wrong individual and attempted to remedy with G-Pay . I have yet to receive the funds back and believe that this might be a Reg E violation.
09/02/2022	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Transaction was not authorized	VA 23462	Web	Servicemember
Google took {$580.00} out of my savings account. I have a savings account with XXXX XXXX XXXX XXXX. When I emailed Google, they said get ahold of my bank. So I did, XXXX XXXX XXXX XXXX said, get ahold of Google and I did, made a complaint with Google. Then Google emails me and said, they can't find a purchase of that amount. Because I never purchased anything in that amount. XXXX XXXX XXXX XXXX can't tell me what the purchase is either. Yet they let Google take money out of ( {$580.00} ) my savings account. Please help. Sincerely, XXXX. XXXX ( XXXX XXXX ) day it happened.
10/17/2019	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	OH 444XX	Web
I purchased gift cards. google play cards and google will not redeem them. they were purchased on XX/XX/19 and XX/XX/19. google asked for more information and then did nothing. i have call, emailed and chatted with they hundreds of times and i get no help. i have invested hundreds of hours and thousands of dollars into my google account and now that is all wasted because they put in a new system to prevent scammers. i gave them all the proof they asked for to resolve the situation and nothing has been done. the only scamming i have witnessed has been done by google.
03/07/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	IL XXXXX	Web
I have contacted google multiple times and told them that I don't remember applying for different recurring accounts with them. I also believe that a family member has used my info to get recurring accounts and I didn't realize this until charges from different recurring companies started posting to my credit/debit accounts. I have reached out to google to ask them to stop charging me and I told them these are not charges that I recognize but they are not corresponding back to me. I also believe that the charges were fraud on my XXXX and I changed my XXXX password.
09/18/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IL 60074	Web
From XX/XX/XXXX to XX/XX/XXXX I was a victim of unauthorized transactions with Google Pay, Wallet. I had my phone stolen, and had my device compromised -- -I had a few XXXX dollars of disputes because this person who sent themselves money and or obtained it from my device to theirs... was somehow able to keep the money and I was not informed of the transactions. I want my money back, and I want this to be fixed. The person who did this, who I showed in my documents is currently XXXX for crimes and so I wish this could be resolved and my money returned.
08/21/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Difficulty submitting a dispute or getting information about a dispute over the phone	PA 18045	Web
Google XXXX has been deleting my bad reviews of apps from XXXX. I find that XXXX apps are scams that steal information about me that is stored on my phone or other app accounts. There have also been false claims of winning money to watch commercials. A lot of these commercials lead to scam websites for jobs that want money to hire you. And loan apps that lead to unwanted phone calls and texts. Google XXXX also places apps on my phone without my permission that it won't allow me to uninstall. Like XXXX apps that can be gotten from The XXXX XXXX app store
01/08/2017	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	CA 94619	Web
Google Wallet wo n't transfer my balance ( {$1400.00} ) to my bank account, despite multiple verifications and transfer request forms. They claim to have suspended my account due to terms of service issues, but will have to at least release my funds, wo n't they? Multiple attempts to resolve it with customer service lead nowhere, each thread gives new and conflicting information. Telephone and chat service are disabled. Online research reveals that numerous people are in a similar situation which is surprising given Google 's otherwise great reputation.
12/03/2015	No	Money transfers Domestic (US) money transfer	Money was not available when promised	RI 02906	Web
Google wallet froze my account for me to verify my identity and submit tax ID info. I have verified my ID AND submitted the tax ID info. I have more than {$500.00} in there and it wo n't let me transfer it out. I have asked for someone to call me many times and called their support people ( in XXXX ) many times. The out of country support will not help me. Now I 'm attempting to email, call and get call backs and NOBODY there will contact me -- For example, there 's an option to request call back on the website. I request calls and nobdoy calls me.
01/12/2023	No	Credit card or prepaid card Store credit card	Trouble using your card Can't use card to make purchases	FL 325XX	Web
On XX/XX/2023 i contacted google store support due to the store not giving me the option to pay with my google store card ending XXXX. Support rep was useless. Quoted a previous unrelated order. Then said its a XXXX XXXX problem. Upon calling XXXX, they indicated they have no control over the sites store.google.com or pay.google.com. Google has failed to provide any reasonable support, representatives that understand english, and reps that understand their own websites. Google has failed on many levels and its preventing the use of a Reg Z item.
03/30/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NC 280XX	Web
I added money to my gpay account XX/XX/XXXX of XXXX with my XXXX savings account. I no longer have the XXXX account open and I've sent in multiple forms of identity verification to g pay to verify my account. They have suspended my account and will not return my XXXX $ I have given them information to return my funds to another that was added to gpay that is also in my name. The cards on my g pay that they are asking to verify were a friends that they are asking to verify along with mine and I can no longer reach them to get their info either.
06/20/2022	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 14701	Web
On XX/XX/XXXX & XXXX I had XXXX unauthorized charges to my checking acct from : XXXX XXXX XXXX XXXX XXXX XXXX Then XXXX XXXX for {$330.00} appeared. I called my bank immediately and they cancelled my debit card. On XX/XX/XXXX & XX/XX/XXXX I noticed more charges on my checking acct from XXXX XXXX XXXX XXXX XXXX for {$330.00} each I called my bank ( XXXX XXXX XXXX again and they cancelled my new debit card again. I tried to call the XXXX phone number but do not get a real person. I never authorized these charges and need them to stop.
08/25/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	AR 72904	Web
In previous complaint number XXXX the company 's final response asserted that they provided a refund to all transactions in the complaint. Neither their internal website nor my credit card card show any evidence of such refunds. I ask that you either reopen the complaint and ask the company for evidence that they provided these refunds or refer to an enforcement agency. The company, XXXX XXXX, was deceptive in their response according to the data I show in their own site. None of the transaction id 's show any evidence of being refunded.
08/27/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	IN 46563	Web
On XX/XX/XXXX and XX/XX/XXXX, I had XXXX debit transactions for XXXX each. I inquired with XXXX via live chat that they billed me XXXX times for XXXX and didn't they find it suspicious. They told me somebody related to me had to have done it, and would not budge off that position no matter what I assured them of. The next day they emptied my account of my last {$20.00}, leaving me without the ability to purchase food. Being disabled myself with no income, this burden has fallen on my wife hurting our family any assistance is appreciated.
09/29/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 900XX	Web	Servicemember
On or around XXXX XXXX, my Google subscription was hacked. They were able to take over my Google account and virtually hack into my banking. Also, they were able to reset my phone. Because my account ( XXXX ) was changed they said I have no recourse. Everything I have is in that account and Google me to go around in circles while my banking is being pilfered ( {$250.00}. ) so far. Also, accounts are being opened in my nameXXXX XXXX XXXX XXXXXXXX XXXX, to name just a couple. My life has been absolutely turned upside down because of this.
12/19/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Wrong amount charged or received	CA 95020	Web
XXXX XXXX XXXX XXXX. I'm the one who made currenty correction. If the twe countrys. I could name them an tell long it took me to do.date tI 'm everything. I even got prove. An my two old cell phones got stolen. That's how an also my mail. No court date came in. My emails got hack also XXXX XXXX. I need my life back I feel like this money could leave to my family being hurt. I need to do this fast please. An get out of town before bad thing happen.are happen. An I know Google an XXXX are in on it. Sorry do late better late then never.
07/25/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	OK 74055	Web
I was sent a {$1200.00} payment through google pay. When I initially went to google pay it showed the {$1200.00} balance in my account. I was required to verify my bank account by receiving a test deposit. By the time that had been completed my account showed no balance and no transaction history. Ive tried to call and email google. They dont answer calls and dont respond to email. The sender confirms the money was taken out of his account. My money has disappeared into their system and there seems to be no mechanism to correct it.
12/25/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	XXXXX	Web
I bought a gift from " Google '' a XXXX $ gift card on the day [ XX/XX/XXXX ]. I can't redeem it till this day because I need to verify where I got it from. I sent the documents over and over but to no avail on the dates [ XX/XX/XXXX, XX/XX/XXXX I spoke to a customer service agent, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX spoke to two agents one closed the chat on me halfway ]. So far not a single response from the emails and the agents told me to wait till their specialized team responded in which they didn't.
06/21/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CO 80219	Web
well hello I would like to give you guys a thanks too for hearing my situation I've never asked for any type of help or known help and now that everything 's going it's going crazy and I'm not going to be doing no federal prison time I know how it is with that if you get loans or any kind of help you know I'm not signing nothing I haven't received nothing yes they're using my account because they're looking at my XXXX 's and that's how they're stealing right information so I would like to figure out how to stop all that now thank
12/30/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NV 89102	Web
On XX/XX/XXXX and XXXX I put two deposits on merchandised it was not received. One was for XXXX US dollars and the other was for XXXX US dollars. After receiving the money this person blocked me and did not deliver on said merchandise. I tried disputing through google pay which is what I paid him through and google pay denied my dispute. I tried disputing through my bank, which they denied my dispute as well claiming that because it was through a third party they could do nothing. XXXX XXXX XXXX has referred me to your company.
09/07/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	TX 78240	Web
On XX/XX/2019 my Visa card was double-charged for a subscription by Google/XXXX. I reported this fraudulent charge to Google and Google said I had to talk to XXXX. Then XXXX said I had to talk to Google. After getting bounced around from Google to XXXX for three days and hours on the phone, Google says they cant help me because they cant see the charges in their system ( which is the Google Store ) where I added the subscription. I have an email and confirmation # from the Google store about this order yet Google cant find it.
10/07/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	GA 31405	Web
XX/XX/2022, I had XXXX different transactions that equals up too XXXX dollars locked in my google pay account and I am a XXXX tXXXX and when someone sends me payment and I release there XXXX to them and those XXXX transactions were from me XXXX I released peoples XXXX and then received the payment but there not letting me transfer my money out my account and they have locked my account or made it too where I cant verify my account that way I cant receive my money. Meaning my money is locked in my google pay account
02/20/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	XXXXX	Web
On XXXX XX/XX/2020, I made a transaction of amount XXXX on XXXX to XXXX XXXX. The amount was debited from my account but didn't received by the receiver. It's already been more then a month but no update is given to me regarding my money from XXXX company. I have tried to contact XXXX customer service multiple times but Everytime they say that the problem would be solved within next 3 Working days. But today it's XX/XX/2020, but still I haven't given any updates, not even my account is credited by XXXX rupees.
02/27/2023	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	MI 496XX	Web
I purchased a gift card went to activate it only to find out it has already been taken to a XXXXXXXX XXXX from a googleXXXX XXXX I have no idea what that is nor did I ever intend or authorized the use of this here. Ive been I. Touch with google and gotten nothing but the run around avoiding the situation with transfer to transfer no one knows or can fix it. Unless then I give a bank statement showing it I cant cause the card doesnt exist really when u get online because it was wiped clean before I registered it
10/31/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AZ XXXXX	Web
I have been fraudulently charged by Google Pay services, 7 charges in all to date, locked my debit card, unable to contact my bank fraud department till Monday, but filed a police report with the local police department here in XXXX, Arizona, these charges are fraudulent and unauthorized. The amounts were small, {$13.00} to {$9.00}, discovered this on XX/XX/2021 while checking my checking account as I normally do monthly, the charges started on XX/XX/2021, 4 charges were made same day, others on separate days.
11/09/2020	Yes	Credit card or prepaid card Store credit card	Credit monitoring or identity theft protection services Didn't receive services that were advertised	PA 175XX	Web
I placed an order with the XXXX XXXX using their store financing with XXXX XX/XX/XXXX. The account was approved and opened. The order I placed with the XXXX XXXX has been indefinitely delayed and I have been unable to get an update on when it will be filled. It was due to arrive 2 weeks ago. They will not allow me to cancel. Offering financing, with a hard inquiry on my credit report, and then not filling the order was harmful to my credit. I now have an additional line open for which I have no use.
05/23/2022	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 91356	Web
On XX/XX/2022 I went to XXXX and purchased 3 google play gift cards for {$50.00} each. I was only able to redeem 1. The other 2 when I put the redeem code, a message says more information needed. Which I filled out. I tried contacting Google several times to fix this and they simply just will not respond. I don't understand why they won't redeem the 2 cards that I purchased that I physically have and I have the receipt. So I don't understand why google gets to keep the money and not redeem the cards
10/20/2015	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	PA 19320	Web
I 've had a Google Waller account for some time. Earlier today, I received an email that stated my account was put on hold due to suspicious transactions I had placed. After a long phone call, Google decided to close my account, which I believe is unjustified. All the transactions that took place were made by me ( and only me ) and I was n't given an opportunity to appeal the decision. As a XXXX service that I trust, I want my account reinstated after proving no transactions were unauthorized.
02/28/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	MA 025XX	Web
Someone got all my information and started applying for credits cards. They applied for XXXX XXXX card for XXXX XXXX ( XX/XX/2023 ). XXXX was for Google for a credit card on there through XXXX bank ( XX/XX/2023 ). Another was from Google North America INC. I disputed all inquiries through the XXXX credit places. Called XXXX to cancel the application and the XXXX XXXX XXXX was able to cancel that. The Google North American ( XX/XX/2023 ) would not help me stop or cancel it. Google was no help.
07/31/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	NC 28278	Web
In XXXX, I subscribed to XXXX XXXX for $ XXXXmonth. Recently I received notice that the price is going up to {$64.00} on XX/XX/XXXX. I do not want to pay that amount and have desperately tried to cancel all of my cards associated on the XXXX XXXX account. However, that fraudulent company called Google, Inc. will not allow me to cancel my payments even though I have cancelled my XXXX XXXX subscription. I do not and can not afford to have them bill my card on the XXXX of XXXX for that amount.
10/21/2023	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 117XX	Web
Charges totaling over {$3000.00} were made by a minor without authorization. We received no notification from the bank although this was not representative of our spending habits. We called the bank and were turned away. We were told there is nothing they can do and we must reach out to the vendor to resolve. The other option they gave us was to prosecute our child. We tried to arrange a refund through Google, but were denied. The line item for each charge was : XXXX Google XXXX XXXX XXXX
02/19/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Overdraft, savings, or rewards features	CA 94530	Web
Google Pay offered a referral bonus of {$21.00} in XXXX ( XXXX ). I completed a transaction subject to the terms of the referral on XX/XX/XXXX ( XXXX ). To date, the referral remains unpaid. I began e-mail communications with the company to resolve this issue on XX/XX/XXXX ( Google_Emails.pdf ). Repeated attempts to follow-up and resolve the issue have been fruitless. The company claims to have simultaneously " escalated '' the issue yet " can't promise a timeline '' on a resolution.
09/01/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	GA XXXXX	Web
I sent funds to a relative phone number via Google Wallet, and it did n't go through, I shortly received a message from Google Wallet indicating that " that they canceled the transaction because of unusual account activity. {$300.00} has been refunded to your XXXX. It may take a few days for the refund to show up on your account transaction history. '' however, after several inquiries to Google Wallet, I have not had the funds returned to my account ( Please see contact records ).
08/28/2023	Yes	Debt collection I do not know	Electronic communications Frequent or repeated messages	WV 267XX	Web	Older American, Servicemember
XX/XX/XXXX I unintentionally signed up online for Google nest on line. I do not want this service yet after trying for hours to cancel I am told it can not be cancelled and I will be charged a fee every month. There is no ph # available, no email but I have complained via feedback form with no response. Now I just want to cancel entire Google account but am not able to access debit card info. I am XXXX yrs old. This is senior abuse. Why is Google allowed to do this? It is a scam.
05/13/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 922XX	Web
On XX/XX/XXXX my neice sent me 30 followers to my goggle pay acct and since then I've been trying to add a card to with draw the funds and I even tried send her the XXXX back but said my acct was suspended and when I sent in all the proof to them ontop of talking to Google and answering there questions the emailed me today to let me know that that closed my Google pay and can'teven refund my XXXX bucks or even send it back to the sender .and that they don't have to explain why.
07/24/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	CA 92648	Web
I purchased a Google Play gift card online. Upon redeeming the card into my Google Play digital wallet, I receive the following : We need more info to redeem your card. The following link takes me to a form to fill out some information to be sent for review. However, this process is completely automated and does not yield any results. It is fraudulent for Google to happily sell you a Google Play card then arbitrarily refuse to let you redeem it into your wallet balance.
11/03/2015	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	CA 94043	Web
I used Google Wallet to pay my roommate rent. It was linked to an account I had recently closed and I did n't realize this until a few days later. I removed the closed account and added my new one and repaid my roommate from that account. Without my consent, Google paid out the original payment and drew my Google Wallet balance negative instead of rejecting the unfunded payment. I never gave them permission to do that and that payment should have just been rejected.
05/04/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MO 64801	Web
On XX/XX/XXXX I purchased a film through Google TV. It did not load into my library and we could not watch it. I called Google support and spoke with a gentleman who advised me to purchase the full again through XXXX and he would refund me through Google TV. I did as I was advised and I never received the refund for the original purchase. I've had multiple contacts in the last month trying to resolve the issue and today I was notified that they will not refund me.
08/04/2015	Yes	Prepaid card Other special purpose card	Fraud or scam	AZ 863XX	Web
I buy a pre-paid phone card for my smartphone through XXXX XXXX, XXXX every month. I expect to get access to my Google account for what I pay, ie : {$45.00}. But what I actually get is a BLOCK from any communications I wish to respond to in XXXX videos & my emails. I can only read, but my answers do not go through. I have never used bad language or threatened anyone or did anything that would be considered a criminal act or break a contract by abusing the service.
07/18/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OH 43605	Web	Older American
I am XXXX yrs old and live on a budget. On Saturday the XXXX or XXXX. Someone was able to make 10 charges to my account. At first, i thought my XXXX yr old grandson did it because he just got a phone. Then when they said it came from a XXXX XXXX??? I have no games and neither does my grandson. I dont know how someone did this??? I closed my bank account and my bank feels that XXXX should refund the money they got!!! Any help??? XXXX XXXX for acct # issue XXXX.
07/15/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	AL 35810	Web	Servicemember
Hi, my name is XXXX XXXX XXXX XXXX XXXX XXXX, AL XXXX ssn # XXXX. I can not make any purchases/deposits through Google pay app. I have a deposit transaction that's been pending for about a weeks now through Google Pay for {$20.00}. I also lost my XXXX $ Google play card when I reset my google account trying to fix my situation. I have no idea what's going on with my google account but it's extremely frustrating. Can you please help me out with my situation?
08/29/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	XXXXX	Web
I made a mobile recharge for my XXXX number for the plan XXXX as on XX/XX/2020 and the funds were immediately debited from my account for XXXX but recharge was not successful and then I contacted XXXX customer but they said we did not receive your payment and then I contacted gpay customer care they said your money will be refunded by XX/XX/2020 but till now either the money is not refunded or the recharge is not successfully, could you please do the needful.
04/13/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	TX 78729	Web
I received a bank account statement from chase bank with around 300 transactions from dates XX/XX/XXXX to XX/XX/XXXX. Started with a deposit of XXXX cents then XXXX cents, XXXX, XXXX, ..down to XXXX cents. It was for google payments through XXXX. On XX/XX/XXXX XXXX XXXX, XXXX withdrew XXXX dollars. I dont remember having a chase account and didnt make any transactions with google or XXXX. Then I got a letter from XXXX telling me Ive had my identity stolen.
05/06/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	OR 97266	Web
A person paid me XXXX from her bank account via the Google Pay app on XX/XX/XXXX, and on XX/XX/XXXX her bank shows it cleared/deducted. I spoke with Google today XX/XX/XXXX, and they claim the transfer is still pending. I simply want my money. I've never had a problem with any other app such as XXXX, XXXX, or XXXX. I could be wrong, however if Google does this on many high dollar transactions, as long as they hold the money they could be earning interest.
11/10/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CT 06705	Web
My debit and credit cards that are attached to Google Play has been used to make unauthorized charges within several apps. I do not know who utilized my cards but the transactions were NOT authorized by me. I have tried contacting Google in regards to these unauthorized charges that date from XX/XX/XXXX all the way to XX/XX/XXXX. They have denied my claim on multiple occasions. These charges stem from people that reside all the way in XXXX and XXXX XXXX.
08/23/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	OH 43026	Web
On XX/XX/XXXX I noticed my debit card had been charged XXXX times at XXXX dollars each totaling XXXX dollars for google play. I have a monthly recurring charge of {$6.00} for XXXX aware services and hundreds of dollars of Google equipment in my home. Google will not return these unauthorized charges due to my prior/current recurring payment history. I have disputed these charges once through my financial institution and twice through google as of today.
02/23/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	UT 84321	Web
google pay has frozen over {$1500.00} of my family 's food money and refused to release or refund it for no apparent reason. I have been contacting them regularly for over six months & continue to refuse to give our money back to us again was frozen for no apparent reason causing my family extreme financial hardship. I know you guys are extremely busy but I appreciate you immensely because everyday people would be helpless and hopeless without you.
12/27/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	WA 98028	Web
XXXX advertised an offer where both the referral and the referrer were to get {$21.00} for a new referral. I made a refrrral to XXXX and this was made during the time the offer was active. XXXX delayed the payment from the referral qualifying for the referral and then have just {$7.00} instead of {$21.00} promised for the referral. In addition the company provides no way to contact them regarding this offer providing dead end links that go nowhere.
11/10/2023	Yes	Prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	TN 37920	Web
Purchased a Google play gift card from XXXX, {$25.00}. Tried to redeem it and was told to fill out a form. Weird, but I did with the original receipt included. Then they tell me I can't use it due to inconsistencies but won't tell me what. I'm pretty sure it's illegal for a merchant to refuse their own gift card. Afterwards finally I got an email straight up saying the gift card I validly paid for is no longer usable, a merchant can not do that.
04/27/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	WI 53227	Web
Starting XXXX I was getting charges from Google XXXX XXXX from Google on credit cards. I reported fraud. Then identity theft. They allowed 171 transactions for {$3300.00} total run through the XXXX XXXX and was not me. I was hacked. I have proof on recording from XXXX I have no account! They processed a few refunds then stopped. I have already sent tons of evidence and they say they will not help. End all conversations and refuse to help. XXXX
01/12/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	WI 53589	Web
Google Pay will now allow me to delete my financial payment information from their service. This is a widely known issue. Essentially, if a person has ever paid for a subscription with a given credit card, google will maintain that payment information ( card #, exp date, cvv, etc. ) After expressly being told they do not have consent to do so. It is unacceptable that they will not allow users to remove a payment method at the users discretion.
12/04/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 33437	Web	Older American, Servicemember
On XXXX XXXX I sent my daughter {$1000.00} through googlepay. Unbeknown to me, my daughter had closed her google account and also the credit card associated with the account. Googlepay deposited the money in her CLOSED account anyway. She can not access the account since it it closed. I have sent several emails to the company and also sent a letter to the corporate offices. I have not received a reply from corporate. The emails are attached.
10/02/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 91361	Web
Was trying to purchase soccer game tickets for a XX/XX/19 game in XXXX XXXX on XXXX, contacted seller they had me send {$1.00} via google pay on XX/XX/19 then send an additional {$330.00} via google pay on XX/XX/19 as well. After sending the second amount seller stopped responding to me and never sent me the tickets. I disputed with google and they informed me there was nothing wrong that the receiver did and would not pursue any action.
08/14/2019	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	KY 40065	Web
I've had two fraudulent charges made without my consent and have not been reimbursed on my lost funds nor have had the problem of the fraudulent website solved. I've contacted my bank and they can't help or fix the issue. So my account has been closed until something is done about it. 1. GOOGLE Com, GOOGLE Com2uS Corp , Mountain XX/XX/2019 Debit {$100.00} 2. GOOGLE Com, GOOGLE Com2uS Corp , Mountain XX/XX/2019 Debit {$100.00}
04/18/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	MD 20852	Web
i have added XXXX $ to google play balance and never used it, as i switched to iphone. i never had an opportunity to use google play. i tried several occasions to google support team, they always declined to give my XXXX $ back. they are saying that, they dont allow transfer or redeem money for outside the google play store. that's ridiculous, that's my money. i have right to take out money back. the Payments profile ID : XXXX
12/12/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	IN 46168	Web
Account had been suspended, No notice of suspension. Needed to verify ID even thought account was verified via SSN. Been sent around with support for 3 weeks and issue has not been resolved. They said it was sent to a specialist that after a week had supposedly reached a resolution but no response. Support can not acces my case as only the specialist team can and they only use email. No response or resolution since XX/XX/XXXX.
01/18/2016	Yes	Money transfers Domestic (US) money transfer	Money was not available when promised	NC 275XX	Web
I transfer money using google wallet service to my boyfriend. I was giving the chance to the review the transaction before submitting it. The transaction said it would be completed within 24 hours. It has now been for days and the money has already been taking out of my account but my boyfriend has yet to receive it. I call the google wallet service everyday since the transaction and they tell me something different every time
03/18/2019	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	NJ 080XX	Web
I received a call from XXXX ( XXXX ) XXXX claiming they were with the FBI and that my identity had been stolen and my social security number needed to be changed. They told me I needed to purchase Google Play cards in order to protect my money. I called Google Play and let them know and they told me to file a complaint here. I purchased these cards through XXXX XXXX and XXXX. Attached is the voicemail and receipts I received.
05/01/2015	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	CT 06320	Web
I was charged an overdraft fee in the amount of XXXX from Google Wallet, they took XXXX dollars out of my account on XX/XX/XXXX. Please note, this transfer was canceled the day before on XX/XX/XXXX, I was assured funds would not be withdrawn. My bank, XXXX XXXX will not refund the fee as it is not their error. Please advise Google Wallet they need to refund the fee. My email address listed on my account is XXXXXXXXXXXX
11/06/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 92780	Web	Servicemember
I contacted Google about hundreds of unauthorized charges on my email XXXX because I was in the hospital and someone stole all my personal info social Security number and driver 's license and all my banking info I filed 11 claims with Google and they gave me a portion of my money back buy all of its fraudulent and I called over and over and submitted everything online but I need all my money back not just a portion
05/26/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NY 143XX	Web
my google account was hacked into and someone made a purchase worth XXXX on XX/XX/XXXX. also XXXX Tuesday, XX/XX/XXXX XXXX PM From google : We couldn't verify your claim Hello, After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.
09/17/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	IL 60133	Web
My mother sent me money to Google Pay to help me pay my rent. Google pay asked me to verify and then told me they could not verify my account. After that they sent me an email saying they can not let me get the money off and they are giving it to authorities. Its {$900.00} that they are not giving me. I am me and I have tried to send them anything they needed and they will not give me the money my mother sent me.
07/06/2015	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	CT 06320	Web
A funds transfer in the amount of XXXX was made from my checking account ending in XXXX to Google Wallet account, canceled within a minute. However, the funds were still taken out of XXXX Bank account, causing an overdraft. A fee in the amount of XXXX is charged for for this, the item was paid. XXXX Bank will not refund this as it is not their error. The email address associated with Google Wallet is XXXXXXXXXXXX
08/14/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Identity theft protection or other monitoring services Problem with product or service terms changing	IL 60409	Web	Servicemember
My name is XXXX XXXX. I have been hacked with my computer. Someone had been using my info to attach another account to my XXXX account XXXX and robbed me for my XXXX XXXX which contains my social security number, my business information, contact, bank account information, and personal information. XXXX allowed the activity to go during the month of XXXX. They are making more of my Gmails to illegally purchases
10/21/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	MA 027XX	Web
My google XXXX store account was hacked. Google allowed unauthorized access to my Goggle XXXX store account and as as result unauthorized purchases and wire fraud occurred Google XXXX Store insulated itself from the incident by not providing a phone number to reach anyone regarding the fraud and has set up road blocks to making it impossible to remover the charges.. I was charged over XXXX from XXXX XXXX.
08/29/2019	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	MD 20879	Web
I have purchased a {$250.00} gift card for Google Play. I paid cash for the gift card yet google prompts me to upload an image of the gift card, receipt of purchase, and a picture of my ID in which I immediately do. We are going on 2 weeks and Google has tied up my money and not allowed me to use my gift card purchase. I am getting a Bureaucratic runaround and no evident action is being taken. Please assist.
09/24/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	WI 53546	Web	Older American
On XX/XX/21 Google XXXX took {$200.00} worth of charges without my authorization, off my debit XXXX. Now my account only has a balance of XXXX. I've reached out to Google. I'm very upset, I can't get through to the XXXX numbers provided online. I've even tried to download a dispute form from offline. This was to no avail. Please help me get my unauthorized charges credited back to my XXXX. Thank you,
07/18/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Credit monitoring or identity theft protection services Received unwanted marketing or advertising	TX 76116	Web
There is an individual using my social security number my name but he uses a different email. XXXX is the address that I use he's got a mortgage loan loan in my name he's got a car loan and my name. I believe with individual state in Kentucky because he just opened up a utility account and my name I don't know if it's water gas or electric but it's a utility in my name and mantuck Kentucky.
12/27/2021	No	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	MD XXXXX	Web
Called XXXX trying to transfer two google play gift card worth {$200.00}. The the rep said that I need to buy another {$1000.00} in order to complete the transfer. Then I realized it is a scam and ask the rep to refund the transfer, then they immediately disconnect the call. The phone number was XXXX. I am a victim of the scam please help. Called google play but customer rep wont help me.
03/16/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NY 11206	Web
So essentially, google pay has had some kind of bug or issues where they cant seem to verify my account They have been withholding {$720.00} from me and refuse to give it back. I have sent in numerous complaints and done everything i could and am running out of patience. I need my money sent to me in check form asap or the account needs to be closed so I can claim my funds via the XXXX.
10/29/2021	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to send money to another person	TX 78521	Web
I bought gift card for a friend, that friend without knowing that his account was hacked I sent the gift cards to him via E mail. Google Play Cards. Six {$50.00} cards in the amount of {$300.00} I have contacted google about this and they will not help me. I am very upset! My name is XXXX XXXX Please leave me a message regarding this My phone number is ( XXXX ) XXXX My email is XXXX XXXX
07/13/2015	Yes	Money transfers Domestic (US) money transfer	Wrong amount charged or received	CT 06320	Web
A funds transfer in the amount of XXXX was requested on XXXX, made by mistake, canceled seconds after request. The transaction was canceled out on XXXX end, however, funds were still attempted withdrawal. A stop payment was made to avoid an overdraft, a fee in the amount of XXXX is charged for this. I need this fee reimbursed ASAP. The email associated with my XXXX account is XXXXXXXXXXXX
07/17/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with additional add-on products or services	XXXXX	Web
hi ive had my privacy breached by google they are giving me errors in my website and wont let me access any of these cards they are stopping me from deploying my cloud they have breached all my policies and contracts and committing fraudulant behaviour they are hiding my money and can i gfet this resolved please this has been going on all year i dont have specific dates but i have proof
09/07/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	KS 670XX	Web
I submitted multiple claims about multiple {$0.00} unauthorized charges to my card by Google on XXXX. I was told they researched and decided that there was nothing wrong. Then over the weekend I received 16 more charges of {$0.00} to the same card by the same " person '' at the same company so I've submitted unauthorized charge inquiries in regards to the charges and it is pending.
03/19/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 325XX	Web
Company has restricted my ability to pay for online storage. They are currently holding my cloud storage data hostage and preventing every way of me paying except to use their credit line partnership. Company alleges t & c violation yet won't state what it is. I believe this is due to my XXXX and my constant request for English speaking assistance. Discrimination at it's worst.
03/17/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	OR 974XX	Web
I purchased a {$100.00} google play card at XXXX store in XXXX XXXX Oregon but I couldnt use the card cos I get an error code whenever I try to redeem the card needs more information. Date : XX/XX/2022 Amount : {$100.00} google play card Company : google play card I contacted google but few days later I got a response like appeal isnt eligible I need my card activated for use.
11/25/2020	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	CA 90813	Web
I was sending a payment through google pay they took the money of of my bank but it never got to the person I was sending it to. It says canceled on they end and processing on my end. Ive tried multiple times to contact them but Im unable to speak to someone on the phone do to COVID 19 and they disabled the chat so they just ran off with my money money to pay my rent at that.
10/31/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	CA 95834	Web
FYI I will keep filing complaints until google fixes my issue My nephew used my account to make purchases ( he is a minor ) google refuses to refund what was charged. Google referred me to a developer and the developer said google MUST and needs to refund these charges. Google refuses to accept responsibility and refuses to refund charges that have been made.
10/31/2023	No	Prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	UT XXXXX	Web
Google does not allow me to redeem my Google Play gift card purchased from XXXX XXXX. I provided my receipt and the details of the card. However, Google refuses to help with a generic template email : We have identified some inconsistencies with your account and the information you provided us. As a result, we are unable to help you redeem these gift cards.
09/30/2015	No	Money transfers Domestic (US) money transfer	Other service issues	KS 66212	Web
I have been locked out of my google wallet account and will not be notified of the reason for such. I have emailed, called, and contacted multiple times with no useful response to the issue. I feel that I have the right to know why incase there was something that could have been compromised with my account and/or personal information that google keeps on file.
08/10/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 904XX	Web
In XXXX XXXX XXXX charged me after cancellation of a free trial. XXXX XXXX ( unregistered shell ) was the alleged app billing. I removed access to my debit card after being bilked and double cancelled in the app itself. These fraudulent charges show up on sundays (? ) Then they just trap you and refuse to refund the money to your bank account. XXXX 2= XXXX
12/05/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	GA 30165	Web
Google pay closed my account. I have a balance in my account of XXXX dollars. I was told on XX/XX/XXXX the money was being transferred to my ban account. For some reason it never was. And it is back in my Google pay balance. Now they are telling me that it can't be sent to me and will be turned over to the authorities. But will not tell me what authorities.
01/10/2018	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	OH 44903	Web
XXXX HAS BEEN CALLING REPEATEDLY FROM RANDOM NUMBERS ATTEMPTING TO MAKE ME PAY FOR SERVICES THAT WERE NEVER RENDERED BY THE COMPANY. THE NUMBERS HAVE BEEN ADDED TO A BLOCK LIST BY THE CELL PHONE PROVIDER BUT THE NUMBER CONTINUE TO CHANGE AND IT IS IMPOSSIBLE TO BLOCK ALL OF THE NUMBERS THAT ARE BEING USED BY XXXX WHEN THEY ARE CALLING INTO XXXX XXXX XXXX
06/13/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 95842	Web
Google wallet closed my account & will mot release my remaining balance back to me per their guidelines & terms! They did not disclose of why they closed my account & told me that they will not be giving me my remaining balance of XXXX! I am now further contacting you to file a complaint for further action to be discussed upon the return of my funds.
08/31/2023	Yes	Prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	CO 80122	Web	Older American
I am operationally hacked. Have found the hackers can not steal from GPay, although they make it DIFFICULT TO USE!!!! Often the card is not an option to chose from and is made into a credit/debit under GPay!???? Or not under the correct email account or can not transfer to the email account in question!!! Please assist in resolving this issue!
03/23/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	MA 027XX	Web
Google has made it impossible to dispute a debt by setting up policies that make it impossible to dispute a debt. There are no live agents and it is impossible to cancel a transaction once it has been made. To assure this Google does not accept gift cards forcing the transaction to continue endlessly, with no hope of this debt being canceled.
08/16/2020	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	TX 78046	Web
This is my payment receipt The payment wasn't confirmed on the game but it did reduce my account balance. Google XXXX Thank you. You've made a purchase from XXXX XXXX XXXX XXXX on Google XXXX. Order number : XXXX Order date : XX/XX/2020 XXXX XXXX CDT Item Price XXXXXXXX XXXX ( XXXX XXXX XXXX : XXXX ) {$4.00} Tax : {$0.00} Total : {$5.00}
08/02/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	CO 80231	Web	Servicemember
Google Pay demands access to an exterior credit or XXXX account to buy an item. I do not want to link any accounts - just pay for what I buy. Google demands a link to other accounts. This is a process to gather 1000 's of credit card and other payment information. An invitation to hacking and fraud! Stop Google from controlling the World!
06/21/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MT 598XX	Web
Google Pay took money out of my checking account. No actions were taken by the company. There holding my money for 7 days for no reason. {$19.00} was taken out of my bank account with no recollection of even sending money at all. I believe they stole money from my bank account and its just sitting and pending and I want my money back.
05/25/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	MA 01960	Web
I activated an offer for 35 % cashback on a XXXX XXXX purchase in the Google Pay App. I then made a purchase of {$29.00}. I am still waiting, a week later for the company to credit my account and the {$10.00} to show as pending. I have contacted Google 's useless terrible customer service numerous times and only receive the runaround
09/18/2015	Yes	Prepaid card Mobile wallet	Adding money	CA 92618	Web
The Google Wallet iOS application said I would have " access to my funds within minutes '' on the transfer screen. After I hit submit, it said I would n't have access for 5 days. It did n't give me the option to cancel. An email inquiry that followed said it would take XXXX hours to receive a response. No other way to contact them.
08/03/2020	Yes	Credit card or prepaid card Store credit card	Trouble using your card Can't use card to make purchases	CA 94066	Web
I went to buy a new phone from google fi. I wanted to finance the purchase, so i applied for credit. I was approved. I recieved a store card after a few weeks. When i went to use the card to make the purchase, it says the card can not be used. I contacted support. they said the card can not be used to purchase a google fi phone.
07/19/2022	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	FL 32935	Web
I bought a XXXX XXXX XXXX for online shopping and added to my XXXX. My XXXX was hacked and the money was spent at google play. I checked all my google play accounts and nothing. I then asked for the stolen money to be refunded and google denied my claim and failed to provide me with google play account info it was spent on.
09/18/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 347XX	Web
Google wallet keep telling me they refunded my XXXX only charge I ever had with them.. I was requested to get a bank letter head showing I never received the refund which I did i sent it in. Now there response if they do not see anything for the transaction called the bank which they have been telling me for 3 months now.
02/12/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NY 10956	Web	Servicemember
Google pay has no refund policy on scamsters. I told Google just 5mins. from the transaction message. They have not helped me at all. They have been going in loops. Now they want me to get the money back from some scamster. I don't even know. I need full refund. I would never ever recommend anyone to Google pay.
08/11/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	PA 19143	Web
I was scammed by someone ( XXXX ) thru Google Pay for {$50.00}. I report to Google Pay. Google Pay didn't help and told me that after reviewing my claim, Google Pay was unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. Google Pay transaction ID : XXXX
11/17/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	WA 98362	Web
About XXXX of XXXX and the begging of XXXX google has closed my account and will not let me pay my subscriptions I have for that card Ive been using I always have money on that card and suddenly it now says my card is unavailable and that the account was and is closed. It's not and I want the ability back!
04/11/2020	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	OR 975XX	Web
I called XXXX that's who I got the card from on XX/XX/20 to find out why my balance was XXXX when I had put XXXX on it when on my transactions I found over XXXX transactions from XXXX for XXXX cents until my account was completly drained. I dont understand why this many transactions were not red flagged
10/26/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	TX 78617	Web
on date .XXXX ... some call tell my that if i send {$200.00} they send certain amount of money and ibuy a gift card google play and i send them..hes.fhone call he calls for 3 diferents numbers. ; XXXX -- -XXXX -- -- XXXX -- ihope get my money back because im unemploy and i need my refund..tnkyou
07/29/2023	No	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Identity theft protection or other monitoring services Received unwanted marketing or advertising	NY 10462	Web	Servicemember
Unwanted marketing, spamming Messages and phishing to my business email accounts trying to ruin my business and make me lose my job. So thankful and grateful for those assist me properly because now that I'm doing other things and don't give a XXXX others want to show hatefulness they tell lies
10/28/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Privacy issues	IN 47591	Web
I got an email saying I had added a new card to my Google account, clearly I had been hacked. It said that I had signed in from a XXXX XXXX and there was a card ending in the numbers XXXX that had just been added to my account. I did not and am very worried about the security of my account.
10/22/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	CA 94133	Web	Servicemember
I have an account that is good-standing with Google Fi ( www.google.com/fi ). They are denying me credit for an extended payment plan for a new phone. XXXX is the credit agency they check and I do not have a freeze or security hold active. Google Fi Support Inquiry : Case ID [ XXXX ]
11/15/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	XXXXX	Web
On XX/XX/XXXX I added XXXX $ to my Google play store credit. Google then decided to freeze my payment profile and not allow me to spend the money just added. After man emails and chats with Google they still refuse to let me spent my money I put on the account, exact balance {$56.00}
09/26/2022	Yes	Checking or savings account Other banking product or service	Closing an account Funds not received from closed account	XXXXX	Web
Since XX/XX/2021 I've been trying to cancel my google XXXX account number XXXX, but google arbitrarily claims suspicious payments, and the payments were made via bank slip, which makes any irregularity in the account impossible. I urgently request a refund of the remaining balance
11/16/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	CA 94133	Web	Servicemember
I have an account that is good-standing with Google Fi XXXX XXXX ). They are denying me credit for an extended payment plan for a new phone. XXXX is the credit agency they check and I do not have a freeze or security hold active. Google Fi Support Inquiry : Case ID [ XXXX ]
06/10/2022	No	Credit card or prepaid card Store credit card	Closing your account Can't close your account	TX 78245	Web
I'd like to remove my credit card which is no longer valid ending in XXXX XXXX off Google pay and it will not allow me to remove the card I need to have the card removed as soon as possible thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX i got it you XXXX
09/06/2020	Yes	Credit card or prepaid card Government benefit card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	NC 28110	Web
Unauthorized charges/purchase on Tuesday XX/XX/2020 at XXXX XXXX of {$100.00} from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX..And it said google refunded it but there is no trace of it being refunded back to Mastercard ending in XXXX XXXX I need my money now ...
05/18/2022	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	TX 78660	Web
There's a person that works for XXXX that keeps hacking my account transferring money that doesn't belong to them and his name is XXXX XXXX bonds and a couple more people as well please help me figure out and stop this person he's a crazy ex boyfriend
05/19/2021	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	CA 95129	Web
I was approach by a scammer on XXXX who said she could get me a government Grant. All I had to do was get Google play card witch I bought two XXXX dollar ones. They got the numbers from the back of the card and took it. This happened on XX/XX/2021.
01/17/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	XXXXX	Web
I have sended XXXX ( XXXX XXXX ) amount on XX/XX/2019 from XXXX, that amount debited from my account but not deposit to recipient account, i consult the no.of times to XXXX customercare but still pending my issue please help me on my issue.
09/30/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	IL 61265	Web	Servicemember
Tried fixing the issue multiple times with fraudulent Google pay, they have XXXX $ of mine on my balance and after authorization of who I am twice in a Day their attempting to say it's still not me and I won't be able to access my balance
12/10/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Was not notified of investigation status or results	MD 21114	Web
XXXX is reporting incorrect information about my business. It keeps saying it will send me a postcard to verify me but wont and I never receive it - it is sending my customers to the wrong address and I am seeking action now against them
07/10/2015	Yes	Prepaid card Mobile wallet	Unauthorized transactions/trans. issues	NJ 085XX	Web
I had a {$50.00} google XXXX card in my Google WalletIt expired without notice and i lost my fundsGoogle should have alerted me when the card was about to expire as they do for a credit card linked to the Wallet, so i could use the funds
04/02/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NY 10451	Web
XXXX - I was notified by google pay that my account would be closed and remaining balance would be sent to state authorities. No other information was provided and responses go unanswered. Google support Inquiry - Case ID [ XXXX ]
04/24/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	VT 056XX	Web
I signed up for a free trial account with Google Pay. Before the free trial ended I tried to delete my credit card information from the account. There is no way delete a credit card from the account unless I add another in it's place.
09/19/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	NY 11375	Web
someone used my debit card and subscribed to Google and buy things and I have reported serveral times that I needed a refund as my card was compromised and they have not said anything yet. This is fraud Here is my claim number : XXXX
08/12/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	NV 89408	Web	Older American
Please see attached additional documentation from XXXX refusing to allow me to redeem my money so I can put it back in my checking account. Refer to compliant ID XXXX.as continuation of the case matter. Thank you, XXXX XXXX, XXXX
08/29/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	XXXXX	Web
Did transaction with # XXXX before 7 days after call custcare chat with them then XXXX XXXX chat support also but still no reply for my Money Can Please anyone resolve my problem as soon as possible Call me On XXXX XXXX - XXXX
11/24/2022	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	IN 46203	Web	Servicemember
XX/XX/2020 I called police for being a victim of identity theft they go against me and send me to hospital forced shots and I'm in a data breach with XXXX XXXX XXXX XXXX and online college XXXX and student loans done not y me
09/25/2023	No	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	TN 38133	Web
Over the past month, Google arbitrarily refunded the trade in credit to its store credit account while it should be going back to my credit card. Upon requesting, Google refused to provide a valid solution. Amount {$1900.00}
06/12/2019	No	Debt collection Credit card debt	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	XXXXX	Web	Servicemember
Dear team, Recently I made payment through Google pay worth of XXXX bucks that amount was not reflect in any where I want immediately refund that amount please look in to this ASAP. Thank you Thanks & Regards, XXXX XXXX
11/02/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	IA 503XX	Web
I paid someone through Google Wallet for my monthly parking spot. They rejected my payment ; told me my account was closed and then took my {$320.00} and did not refund the transaction or send the money to the recipient.
11/10/2017	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	FL XXXXX	Web
google promised refunds of over {$140.00} for fraudulent charges on my account, then they continue lying and eating around the bush instead of just honoring the promises already made also breach of contract and theft
06/17/2016	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	GA 30331	Web
Money was transferred from my account using Google Wallet. Filed a complaint and request for a refund and was told they will not refund the money. Have not used the service prior to this transaction. Case ID ( XXXX )
07/30/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	AZ 85037	Web
XXXX XXXX XXXX XXXX Arizona XXXX XXXX west XXXX XXXX XXXX My visual is loan money with the option to invest in stock market part of that loan to pay off. This reform will fortify and assure trades in the market.
12/16/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 92374	Web
PURCHASE AUTHORIZED ON XX/XX/XXXX PP*GOOGLE VISUALBL XXXX CA XXXX CARD XXXX XX/XX/2018 - XXXX XXXX Posted XX/XX/2018 - Google Play Purchase Omission Civil Harassment - Judicial Misconducts ( CA, NM )
11/16/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	WY 82604	Web
XXXX told me that because their system was unable to verify my payment method and identity even though I've submitted the correct documents several times they were not going to give me my money back
06/12/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OR XXXXX	Web
have not been refunded and I do not want to be affiliated with any of your services or their services I need my money back for the XXXX something that Google pay authorized without permission
07/27/2023	No	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	IA 526XX	Web
Someone purchased XXXX XXXX XXXX with my card at Google pay and when this was done it put my account in over draft and I have to pay a XXXX dollar over draft fee that I need for medicine.
03/08/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	CA 95133	Web
Loged on to check my credit report, it start sakin about charges iv hever herd of, dates i dont rememb3r buying anything.then said to contact customer sct atXXXX number, just like that.
07/10/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	MD 20744	Web
Google Pay will NOT let me send mo way to anyone and Ive sent documents proving who I am several times and they still wont let me send AND they refuse to give me a reason as to why not!
05/06/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	XXXXX	Web
I mistaken added money on my XXXX play wallet and I can't use it because I'm not currently in U.S, what am I gon na do now to get my money back on my MasterCard account or equivalent?
02/16/2022	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	TX 793XX	Web
well when i did some how it got turn right around and got done on me but that's not the only thing either there is so much more that's been going on and i know who is doing it to me
02/10/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 30032	Web
Good afternoon money was taken by Google pay which was unauthorized on last moth on XXXX XXXX I never opened account for Google pay they are taking money without my consent
12/29/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	MN 557XX	Web	Servicemember
Google pay will not allow me to remove a credit card from my account without adding another card. I simply want to get my card out of the Google system and not use Google.
11/06/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	WI 53095	Web	Servicemember
Google Pay services charged {$21.00} to my XXXX for a service I did not authorize. I contacted Google, and they cancelled the service, but refuse to refund my money.
07/11/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	TX 77090	Web
my friend sent me money twice for XXXX n again for XXXX dollars n google pay wont release it nor accept my debit card for instant transfer which they have before
05/15/2015	No	Money transfers Domestic (US) money transfer	Other transaction issues	PA 155XX	Web
Google wallet allowed a cancelled payment to come out of my account without my authorization. They need to return this money to me as it was in my account period.
05/15/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	TX 77015	Web
Google corp business did a transaction of {$32.00} without my permission.Please I want my refund and also take my card out of Google.thamk you have a bless day.
06/08/2021	Yes	Checking or savings account Checking account	Managing an account Fee problem	PA 161XX	Web
I was recently scammed out of XXXX on purchasing XXXX pay cards through my XXXX apple I have then closed all my accounts and contacted my nearby police station
07/31/2015	Yes	Prepaid card Mobile wallet	Managing, opening, or closing account	NC 27107	Web
GOOGLE WALLET DONT TAKE CREDIT CARDS BUT CHARGED MY CREDIT CARD AND ON TOP OF THEY THEY CLOSED MY ACCOUNT AND FAILED TO SEND ME THE MONEY LEFT IN MY ACCOUNT
08/15/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Public record information inaccurate	GA 30052	Web
Identity Theft Unknown Accounts My Name Keeps Getting Mixed Up And I Cant Pull Out One Loan Or Never Had A Credit Card But I Have Been Working All My Life
09/14/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	AZ 85331	Web
My husband send money through Google Pay and Google Pay XXXX XXXX deposited the money on Monday but withdrew the money on Tuesday and is now playing XXXX.
09/13/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 347XX	Web
my XXXX has not been refunded back to me google wallet verified with me XXXX XXXX on fri no refund was receieved and they keep telling me to call my bank
07/02/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NC 28786	Web
" Google XXXX XXXX '' calls XXXX or XXXX times a week to tell us we are in danger of losing our business opportunity. It is automated and SOOOO annoying
06/06/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	LA 71203	Web	Servicemember
XXXX Google XXXX card That wouldn't show the whole code I've been trying to get hold of Google XXXX for over 2 weeks and have no response to a refund
03/18/2021	Yes	Credit card or prepaid card Government benefit card	Trouble using the card Trouble using the card to spend money in a store or online	NJ 080XX	Web
Ever since there were problems with my card family members kids making purchases by accident I can not buy anything any coins or anything on the game
02/26/2021	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	WA 98028	Web
This is a complaint regarding failure to communicate by Google 's representative. I was promised that someone would reach out to me but no one did.
11/16/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	AL 35601	Web
Having trouble seance I'm a foreign person an waiting for my documents the company recurring so I can can manage and secure USA Data and Currency.
06/13/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	AZ 851XX	Web	Older American
I thought I had ordered tech support from XXXX for {$10.00} turns out I had nothing and XXXX used Google pay to take {$10.00} off my gift card
02/23/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	NJ 085XX	Web
I was enrolled in a free trial for Google play pass, and when I chose to terminate it I was not reimbursed for the remaining play points
10/08/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	GA 30316	Web
My account was suspended despite multiple efforts to verify my identity and without any actions on my part that would merit suspension.
11/10/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Advertising and marketing, including promotional offers Confusing or misleading advertising about the credit card	MD 206XX	Web	Older American
I keep getting a scam note using Google pay plus XXXX XXXX on the account that I never had or issue. It believe to be a scam from XXXX.
08/16/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Can't use card to make purchases	MI 48843	Web	Servicemember
Bought Google credit for XXXX $ And have not been able to use it. It says account insufficient funds Deposit funds a week ago today.
02/03/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	GA 30071	Web	Servicemember
I have Never recieved compensation from ANY of the gift rewards or point tracking platforms since I have been using these platforms.
06/19/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	AZ XXXXX	Web
Last year I deposited A {$50.00} deposit with google " wallet ''. That whole wallet was closed and I want a refund of the {$50.00}.
12/22/2022	Yes	Money transfer, virtual currency, or money service Refund anticipation check	Unexpected or other fees	CT 065XX	Web
Google pay never sent me my fund over {$3500.00} and has been holding my funds for over XXXX months and not returning my funds.
12/31/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	FL 34482	Web
I am no longer interested in you tube and I am trying to get XXXX to release my card information but they won't as of XX/XX/2020
12/24/2022	Yes	Money transfer, virtual currency, or money service Money order	Fraud or scam	XXXXX	Web
XXXX XXXX stole all my money, and does not fix any of my technical issues! This is absolutely unfair and very dissapopinted.
09/04/2023	Yes	Debt or credit management Credit repair services	Didn't provide services promised	TX 77469	Web
My business profile was removed for not violating any rules and they kept charging me every month for services not provided
10/25/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	CA 90023	Web
I want to get paid for my damages my kids pictures and my hacked emails and no one tells me nothing yet. For my bashed name
04/23/2023	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	XXXXX	Web
Google Pay amount is not known as they blocked me from gpay, i asked them many times but still they didnt unblock it
01/04/2023	No	Credit card or prepaid card Gift card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	PA 19122	Web
I brought 2 Google cards and neither one is working.. Needs further information from me but it's a gift card
07/15/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	UT 84047	Web
Google pay is trying to collect a debt that was included in a XXXX XXXX Bankruptcy a few years ago
01/07/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	WA 985XX	Web
Purchases were made that were not authorized by me and the company failed to properly investigate.
08/07/2015	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	PA 16823	Web
called and said he was from google trying to collect {$1400.00} for advertising i never asked for
07/03/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Unexpected or other fees	MI 49014	Web
Google charged me twice without an explanation and when I asked for a refund they denied it.
10/02/2018	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Overcharged for a purchase or transfer you did make with the card	IL 610XX	Web
Scammed with Google Play Cards of {$6000.00} Alias name of U.S. Marshal/Immigration
09/28/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	GA 30345	Web	Servicemember
There was a fraudulent charge with Google Pay and I am still being charged for it
09/20/2023	Yes	Credit card General-purpose credit card or charge card	Other features, terms, or problems Privacy issues	FL 33126	Web
Google collects information from debit card WITHOUT CONSCENT
08/19/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	MI 48203	Web
Well, I was scammed by some one pretend to be a loan company
02/11/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	WV 26003	Web
loosing access to google account because of google pay
04/24/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	NM 87106	Web
Having issues when inputting another payment method
04/24/2022	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	AL 361XX	Web
Frude and the wrong thing and I want it off
08/07/2020	Yes	Credit card or prepaid card Payroll card	Unexpected or other fees	AZ 85251	Web
Unauthorized debit card transactions.
01/29/2024	No	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	NY XXXXX	Web

01/29/2024	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	OR 97402	Web

01/27/2024	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	LA 705XX	Web

01/24/2024	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	TN 38109	Web

01/24/2024	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	DE 198XX	Web

01/23/2024	No	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	WI 530XX	Web

01/19/2024	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	AR 723XX	Web

01/19/2024	No	Money transfer, virtual currency, or money service Virtual currency	Other service problem	OH 45402	Web	Servicemember

01/09/2024	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	XXXXX	Web

01/09/2024	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	GA 30506	Web

01/08/2024	No	Prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	TN 37920	Web

01/07/2024	No	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Credit monitoring or identity theft protection services Billing dispute for services	KY 40272	Web

01/07/2024	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MA 015XX	Web

01/06/2024	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	MO 64131	Web

01/06/2024	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	MI 49078	Web

01/06/2024	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	WA 98368	Web	Older American

01/04/2024	No	Prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	OH 45822	Phone	Servicemember

12/28/2023	No	Credit card General-purpose credit card or charge card	Problem with a purchase shown on your statement Overcharged for something you did purchase with the card	MI 49014	Web

12/26/2023	No	Credit reporting or other personal consumer reports Other personal consumer report	Identity theft protection or other monitoring services Problem with product or service terms changing	NY 11102	Web	Older American

12/23/2023	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	NE 68521	Web

12/22/2023	No	Prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA XXXXX	Web

12/21/2023	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	XXXXX	Web

12/10/2023	No	Prepaid card General-purpose prepaid card	Trouble using the card Trouble using the card to spend money in a store or online	CA 94027	Web

12/04/2023	No	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NV 89144	Web

11/14/2023	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11550	Web

10/26/2023	No	Credit card Store credit card	Getting a credit card Card opened without my consent or knowledge	CO 80303	Web

10/24/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	TX 75022	Phone

10/20/2023	No	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	CA 91335	Web

10/02/2023	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	WA 98122	Web

09/22/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	NY 11727	Web

09/12/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX 75964	Phone

09/11/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NC 27985	Web

09/08/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	VA 24577	Web	Servicemember

09/01/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IN 47274	Phone

08/25/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	AZ 85207	Web

07/28/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Problem with personal statement of dispute	OH 43201	Web

07/07/2023	Yes	Credit card or prepaid card Gift card	Problem getting a card or closing an account Trouble getting, activating, or registering a card	MA 01702	Web

07/05/2023	Yes	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Trouble using the card to send money to another person	MA 02148	Web

07/04/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	PA 170XX	Web

06/27/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CT 06811	Phone	Servicemember

06/26/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	IN 47274	Phone	Older American

06/22/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	SC 29621	Web	Older American

06/21/2023	No	Money transfer, virtual currency, or money service Refund anticipation check	Problem with customer service	KY 40508	Web

06/12/2023	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	MO 64134	Web

06/12/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or missing disclosures	AZ 85051	Web

06/10/2023	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	LA 71457	Web

06/09/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	UT 84403	Web

06/09/2023	No	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	AZ 85353	Web

06/03/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or missing disclosures	XXXXX	Web

05/23/2023	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 30213	Web

04/24/2023	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	PA 18444	Phone	Older American

04/22/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	KY 42503	Web

04/13/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	OR 97106	Phone

04/13/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	CA 92507	Web

04/07/2023	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CO 80921	Web

04/05/2023	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	TN 37042	Web

03/31/2023	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	VA 22030	Web

03/24/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	TN 37042	Web

03/24/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Credit card company won't increase or decrease your credit limit	OR 97230	Web

03/24/2023	Yes	Credit card or prepaid card Government benefit card	Problem getting a card or closing an account Don't want a card provided by your employer or the government	OR 97230	Web

03/20/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	ID 83274	Web

03/20/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	WA 98075	Web

03/20/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	XXXXX	Web

03/13/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	MI 49548	Web	Servicemember

03/07/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or misleading advertising or marketing	IL 60477	Phone	Older American, Servicemember

03/01/2023	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	PA 18444	Phone

02/28/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	KY 42503	Web

02/21/2023	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	FL 33928	Web

02/13/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	NE 68104	Web Referral

02/10/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NM 87015	Web

02/07/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NY 10038	Web

02/01/2023	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	IL 60659	Web

01/21/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	XXXXX	Web

12/19/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	WA 98007	Web

12/06/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 92612	Web

12/01/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	LA 704XX	Web	Servicemember

11/28/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Their investigation did not fix an error on your report	NJ 07005	Web

11/25/2022	Yes	Credit card or prepaid card Payroll card	Problem getting a card or closing an account Trouble getting, activating, or registering a card	IN 47331	Web

11/12/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	NV 89142	Web

11/08/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	AL 36507	Web	Servicemember

11/04/2022	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	NJ 08205	Phone	Older American

10/27/2022	No	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	CA 93726	Web

10/25/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	CA 92115	Web

10/22/2022	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	MA 02045	Web

10/21/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	AL 35768	Web	Servicemember

10/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	IN 470XX	Web

10/05/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 92543	Web

09/24/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 33332	Web

09/15/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	MI 49519	Web

09/11/2022	No	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	TX 75208	Web

09/02/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	FL 34983	Web

08/31/2022	No	Money transfer, virtual currency, or money service Refund anticipation check	Problem with customer service	IN XXXXX	Web

08/17/2022	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	GA 30134	Web

08/10/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NC 27519	Web

08/08/2022	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	AL 35042	Web

08/05/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	GA 30909	Phone	Older American

08/02/2022	No	Credit card or prepaid card Store credit card	Problem when making payments You never received your bill or did not know a payment was due	IL 60614	Phone	Older American

07/29/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	PA 19132	Web

07/26/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Overdraft, savings, or rewards features	GA 30121	Web

07/14/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	NC 28443	Web

07/12/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NY XXXXX	Web

07/11/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	NV 89139	Web	Older American, Servicemember

07/11/2022	Yes	Payday loan, title loan, or personal loan Title loan	Received a loan you didn't apply for	IN 470XX	Web

07/05/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	IN 47274	Web

07/05/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	AR 72450	Phone

06/21/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	OK 73142	Web

06/14/2022	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	GA 30214	Web

04/25/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MA 02474	Phone

04/19/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	FL 34120	Web

04/07/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NY 11230	Web

04/06/2022	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	SC 296XX	Web

03/11/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 93441	Phone

03/08/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	TX 77356	Phone	Older American

02/14/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OH 44125	Web	Older American

02/03/2022	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	SC 29115	Web

01/30/2022	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	SD 57701	Web

01/16/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 90041	Web

12/28/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	NY XXXXX	Web

12/16/2021	No	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	UT 84119	Phone

12/03/2021	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	PA 19072	Phone	Servicemember

11/30/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NJ 07304	Phone

11/03/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OK 74127	Phone

11/03/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Investigation took more than 30 days	NY 14702	Web

11/01/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Identity theft protection or other monitoring services Problem with product or service terms changing	CA 95817	Web

10/24/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	MI 48084	Web

10/11/2021	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CO 80634	Web	Servicemember

09/30/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	NY 10304	Web

09/10/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Identity theft protection or other monitoring services Problem canceling credit monitoring or identify theft protection service	GA 30082	Web

09/05/2021	Yes	Credit card or prepaid card Gift card	Unexpected or other fees	PR XXXXX	Web

09/05/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	FL 33169	Web

08/23/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 33137	Web

08/23/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	NJ 07726	Web

08/23/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Problem getting a card or closing an account Trouble closing card	FL 33407	Web	Older American

08/14/2021	Yes	Credit card or prepaid card Government benefit card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	WI 54956	Web

08/05/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	MN 55441	Web

07/23/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	TN 37311	Web	Servicemember

07/15/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CO 80210	Phone	Servicemember

07/09/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 93441	Web

06/30/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	FL 33431	Web

06/29/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 95519	Web

06/06/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	XXXXX	Web

06/03/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	TN 38104	Web	Older American, Servicemember

05/24/2021	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	CA 92705	Phone

05/02/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	NC 27882	Web

04/29/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	IN 47403	Web

04/29/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Overdraft, savings, or rewards features	VA 20148	Web

04/19/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Problem getting a card or closing an account Trouble getting, activating, or registering a card	PA 15311	Phone

04/07/2021	Yes	Credit card or prepaid card Government benefit card	Problem getting a card or closing an account Trouble getting, activating, or registering a card	MS 39501	Web

04/05/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	MA 02780	Phone

03/31/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	XXXXX	Web

03/15/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	FL 33313	Web

03/09/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	TX 75010	Web

03/04/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 91342	Phone

02/21/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	IL 60615	Web

02/07/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Problem with customer service	XXXXX	Web

02/04/2021	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	TX 781XX	Web

02/01/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 33637	Web

01/30/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	FL 33169	Web

01/16/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	IL 60134	Web

01/08/2021	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IL 60070	Web

01/06/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 94087	Web	Older American

01/05/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CA 94530	Web

12/30/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	IN 46250	Web

12/24/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	PA 17011	Web

12/16/2020	Yes	Credit card or prepaid card Payroll card	Unexpected or other fees	CA 95825	Web

12/13/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NC 27519	Web

12/09/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA 94102	Web

12/05/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	IN 47403	Web

12/01/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card		Phone	Older American, Servicemember

11/28/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	CA 92114	Web

11/19/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	WA 98498	Phone	Servicemember

11/06/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	AL 35043	Web

10/28/2020	No	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	VA 20109	Web

10/23/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information is incorrect	WA 98052	Web

10/16/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	GA 30315	Web	Older American

09/26/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	XXXXX	Web	Servicemember

09/11/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	VA 20105	Web

09/03/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IN 46784	Phone

09/01/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NV 89130	Web

08/30/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Can't close your account	AR 71671	Web	Servicemember

08/21/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	MO 63135	Phone

08/13/2020	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	CT 06606	Web

08/09/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	PA 15025	Web

08/01/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	DC 20001	Web

07/06/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam		Phone

07/02/2020	Yes	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Trouble using the card to spend money in a store or online		Phone

06/26/2020	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card		Phone

06/17/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	AR 72745	Phone

05/19/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem		Phone	Older American, Servicemember

05/10/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	XXXXX	Web

04/29/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	XXXXX	Web

04/21/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	PA 15090	Web

04/11/2020	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	KY 42726	Web

04/10/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	NY 11106	Web

03/26/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	IL 60175	Referral

03/17/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	TX 78573	Phone

03/06/2020	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Overcharged for a purchase or transfer you did make with the card	XXXXX	Web

02/26/2020	Yes	Credit card or prepaid card Gift card	Unexpected or other fees	NJ 08869	Referral

02/25/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	TN 37604	Web

02/06/2020	Yes	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	CA 94568	Web

02/01/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 32773	Web

01/24/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money		Phone

01/14/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web

12/12/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	TX 77018	Web	Servicemember

12/02/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	XXXXX	Web

11/27/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Privacy issues	NC 27950	Web

11/13/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 95603	Web

11/01/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account		Phone

10/15/2019	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	KS 66062	Web

10/11/2019	Yes	Credit card or prepaid card Store credit card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	TN 38464	Phone

10/09/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	AZ 85123	Phone	Older American

10/08/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	AZ 85123	Phone	Older American

09/28/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Can't use card to make purchases	CA 95403	Web

09/19/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	XXXXX	Web

09/16/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NC 27401	Web

09/13/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 95603	Web

09/03/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	FL 33138	Web

08/21/2019	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	MI 48654	Phone

08/12/2019	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	IA 51503	Phone	Older American

07/23/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	PA 19124	Referral

07/06/2019	No	Credit card or prepaid card Gift card	Problem getting a card or closing an account Trouble getting a working replacement card	XXXXX	Web	Servicemember

06/12/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OH 44135	Phone

05/29/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	PA 17055	Web

05/26/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	MO 63134	Web

05/06/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	PA 19454	Web

05/04/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	MA 02140	Web	Older American

04/28/2019	Yes	Credit card or prepaid card Store credit card	Problem when making payments Problem during payment process	OR 972XX	Web

04/24/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam		Phone

04/06/2019	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NC 28277	Web

03/21/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	PA 15642	Web

03/13/2019	No	Credit card or prepaid card Gift card	Trouble using the card Trouble using the card to spend money in a store or online	NJ 07501	Phone

03/12/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NC 28277	Web

02/26/2019	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	NV 89027	Web	Servicemember

01/12/2019	Yes	Debt collection Credit card debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 92805	Web

01/08/2019	Yes	Credit card or prepaid card Gift card	Unexpected or other fees	VA 22207	Web

12/30/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 94111	Web

12/20/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	NY 11217	Web

11/16/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 34222	Fax

11/11/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Problem with a company's investigation into an existing issue Problem with personal statement of dispute	PA 19139	Web

11/02/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	FL 33334	Web	Older American

10/26/2018	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	AZ 85020	Web

10/23/2018	Yes	Credit card or prepaid card Gift card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	CA 92675	Web

09/11/2018	Yes	Credit card or prepaid card Gift card	Problem getting a card or closing an account Trouble closing card		Phone	Servicemember

07/24/2018	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	VA 22201	Phone

07/13/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OH 45040	Web

07/13/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OH 45040	Referral

05/03/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MA 01852	Web

04/07/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	PA 19139	Web

04/03/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	DC 20020	Web

03/20/2018	No	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	CA 93637	Phone

02/10/2018	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	TX 76087	Web

01/01/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or missing disclosures	NY 11516	Web

10/18/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	CA 94131	Web

10/03/2017	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	LA 70808	Referral

09/21/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	MO 64429	Web	Servicemember

09/19/2017	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	MO 64429	Web	Servicemember

04/05/2017	Yes	Prepaid card Government benefit payment card	Unauthorized transactions/trans. issues	CA 93637	Web

02/19/2017	No	Money transfers Domestic (US) money transfer	Other transaction issues	CA 93561	Web

02/12/2017	Yes	Money transfers Domestic (US) money transfer	Money was not available when promised	CA 92101	Web

01/12/2017	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	NC 28445	Web	Older American

01/10/2017	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	TX 78660	Web

10/31/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	CA 95834	Web

10/05/2016	Yes	Consumer Loan Installment loan	Taking out the loan or lease	OH 44070	Web

08/25/2016	No	Money transfers Domestic (US) money transfer	Other transaction issues	TX 76012	Web

05/25/2016	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	NY 11208	Web

05/25/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	PA 19020	Web

04/08/2016	Yes	Credit card	Rewards	CO 80004	Postal mail

04/04/2016	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	CO 80020	Web

03/24/2016	Yes	Bank account or service Checking account	Using a debit or ATM card	CT 06405	Web

02/05/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	IL 60645	Web	Older American

02/03/2016	No	Money transfers Domestic (US) money transfer	Other service issues	NJ 07032	Web

01/09/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	XXXXX	Web

12/22/2015	Yes	Money transfers Domestic (US) money transfer	Wrong amount charged or received	CA 93730	Web

12/01/2015	No	Prepaid card Mobile wallet	Unauthorized transactions/trans. issues	PR 00777	Referral

11/23/2015	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	SC 29205	Web

09/23/2015	Yes	Prepaid card Mobile wallet	Managing, opening, or closing account	CA 95035	Referral

06/28/2015	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	NC 275XX	Web

04/23/2015	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	CT 06320	Web

04/07/2015	Yes	Prepaid card Mobile wallet	Managing, opening, or closing account	IL 61265	Web

02/23/2015	Yes	Prepaid card Gift or merchant card	Fraud or scam	CO 80401	Web	Older American, Servicemember

02/10/2015	Yes	Money transfers Domestic (US) money transfer	Money was not available when promised	MN 55811	Web

02/05/2015	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	ME 04070	Web

01/16/2015	Yes	Prepaid card Mobile wallet	Managing, opening, or closing account	FL 32712	Phone

01/09/2015	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	GA 30319	Web

01/07/2015	Yes	Prepaid card Mobile wallet	Managing, opening, or closing account	CA 95076	Referral

12/23/2014	No	Money transfers Domestic (US) money transfer	Other service issues	WA 98003	Web

12/22/2014	No	Money transfers Domestic (US) money transfer	Other transaction issues	RI 02860	Web

12/18/2014	No	Bank account or service Other bank product/service	Account opening, closing, or management	MD 20878	Web

12/15/2014	No	Money transfers Domestic (US) money transfer	Other transaction issues	WA 98027	Web

12/13/2014	No	Money transfers Domestic (US) money transfer	Fraud or scam	CA 94061	Web

12/12/2014	No	Money transfers Domestic (US) money transfer	Other transaction issues	WA 98422	Web

12/12/2014	No	Money transfers Domestic (US) money transfer	Money was not available when promised	CA 91344	Web

12/11/2014	No	Bank account or service Other bank product/service	Account opening, closing, or management	PA 15202	Web

12/11/2014	No	Money transfers Domestic (US) money transfer	Fraud or scam	NJ 08108	Web

12/06/2014	No	Prepaid card Mobile wallet	Unauthorized transactions/trans. issues	CA 90036	Web

12/04/2014	No	Prepaid card Mobile wallet	Managing, opening, or closing account	AZ 85253	Referral

12/02/2014	Yes	Prepaid card Mobile wallet	Unauthorized transactions/trans. issues	CA 90018	Web

11/09/2014	No	Money transfers Domestic (US) money transfer	Other service issues	WA 98112	Web

11/03/2014	No	Bank account or service Other bank product/service	Account opening, closing, or management	NC 28115	Web

10/24/2014	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	VT 05444	Referral	Older American

09/15/2014	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	CA 92019	Web

07/19/2014	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	WI 53546	Web	Older American

07/04/2014	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	VA 23321	Web

05/30/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	PA 15207	Referral

04/28/2014	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	CT 06320	Web

04/22/2014	No	Credit card	Transaction issue	TX 75062	Web

02/26/2014	No	Bank account or service Savings account	Deposits and withdrawals	CA 92336	Web

01/03/2014	No	Bank account or service Other bank product/service	Account opening, closing, or management	FL 33169	Fax

11/21/2013	No	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	OR 97213	Phone	Older American

10/29/2013	No	Money transfers Domestic (US) money transfer	Fraud or scam	SC 29477	Fax

10/19/2013	No	Money transfers Domestic (US) money transfer	Money was not available when promised	NJ 07040	Web