Goldstein, Cruise and Smith LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
01/03/2017	Yes	Debt collection Payday loan	False statements or representation Impersonated an attorney or official	NJ 085XX	Web
In the above box, I wish I could have checked off multiple issues, since that is my complaint. My sister, on XX/XX/2017 received a voicemail on her personal cell phone, from a man stating that there was a XXXX arrest XXXX out for me. He left a number and case id on her voicemail. The number is XXXX ; case id # XXXX. This same company called my brother in law on XX/XX/XXXX, and told him the same thing, but my brother in law stated he did not know me, as the person calling sounded like a scammer. So, now that my family is terrified, I call the number and get a XXXX XXXX, who asks for my case id # and states that yes, there is an " incident '' attached to my name and social. I ask what it is, and he proceeds to tell me that back in XXXX a loan was taken out at XXXX bank by me and that I am being charged with check fraud. This was an immediate red flag, as I never took out a loan. XXXX XXXX proceeded to tell me that I could resolve this before court by setting up a payment plan, which I refused and told him that I never took out a loan, so this must be a case of identity theft. XXXX XXXX assured me that was not the case, as they check for that, and again offered me the payment plan. This is when I started asking him more questions, because none of it made sense. I asked what company he was from and he told me " The Law offices of XXXX XXXX XXXX ''. I said " Law offices? Then why did n't I receive any court documents in the mail? '' He told me that the XXXX Attorney is ready to have the felony arrest warrant put into action, but I could prevent that by taking care of the money owed. This is when I demanded the truth and he admitted that he was calling from a debt collection agency. I asked him why he called my family members and scared the **** out of them by saying there was a felony arrest warrant out for me and that I was going to go to jail. He denied calling and denied that anyone from his company called them. Fortunately my sister saved the voicemail message she received, so I knew he was lying. At this point I told him that I was ending the conversation, as he had no right to lie to my sister and brother in law about this. So, after reading your website I realized that he violated many of the rules you have in place. He threatened me with jail, lied about who he was ( said he was from a XXXX XXXX ), lied about the reason for calling ( he told me it was for a felony fraud charge ), he never asked to verify my information ( except for my email address ) and he never offered to send me anything in writing about this debt. I did a search online and many others have gotten calls from this number, using the same threatening tactics. Also, the company name seems to be just XXXX XXXX XXXX - not a Law office, but a collection agency in XXXX XXXX, NY ( according to the Better Business Bureau ).
07/17/2015	No	Debt collection Payday loan	Taking/threatening an illegal action Threatened arrest/jail if do not pay	TN 37912	Web
Started receiving calls back in XXXX stating we had an outstanding payday loan that we needed to resolve before they charged my husband with writing fradulant checks where I cut them off and told them that if it was indeed a payday loan it was not a criminal matter, it was a civil matter and do n't try to hustle me. Told them I would call them back in 24 hours and we could discuss. I still received multiple call on XXXX XXXX. Called multiple family members saying they were looking for my husband in regards to a serious matter, continue to contact my mother-n-law even though her number was put into the do not contact website because she just had a XXXX XXXX. Call from XXXX, XXXX, and XXXX numbers. Requested validation of debt on XXXX XXXX, 2015 only received an email with wording from a gmail that said we owe the debt but no proof or attachment of loan documents. XXXX a local County Clerk 's fax number and said they were a process server coming to serve my husband but I could call to make a payment to stop further action. I contacted the XXXX County Sheriff 's and Clerks office and they never heard of the process server and stated the number was a fax number she called from and calls could n't be made from it but scam artists are known to XXXX lines. I have send XXXX requests to the XXXX account requesting proof of the debt and I get no replies ; however I get voicemails left over and over again. Both on cell and work numbers.
09/09/2016	No	Debt collection I do not know	Taking/threatening an illegal action Threatened arrest/jail if do not pay	TX 761XX	Web
My name is XXXX XXXX on XXXX I have received numerous calls back to back from XXXX from a XXXX XXXX associate of the below mentioned law firm, started harassing me and threatening criminal prosecution if I did not pay this debt from XXXX advise wanted proof of debt validation and he did not identify me that I was right party contact and verify my information first or read me the mini miranda instead he was very abusive and threatening and cruel and demand payment now! I hung up on him he called back three more time in minutes after the first call again at XXXX finally XXXX Then he called my husband XXXX XXXX XXXX for past 28years at his cell XXXX three times threatening him at XXXX, XXXX XXXX and harrassing him, for payment my husband advise of cease and desist verbal and reminded him of TCPA AND FDCPA LAW MY HUSBAND HUNG UP ON HIM Goldstein, Cruise and Smith LLC collection agency she claims XXXX XXXX XXXX at XXXX XXXX on XXXX/XXXX/XXXX on my cell XXXX claims she is an attorney and she does n't have to adhere to FDCPA and left threatening message I have saved on my voice mail Also called from XXXX from XXXX at XXXX no message left have saved on my call log. Both of these numbers go to a prepaid cell # in XXXX, California Phone : ( XXXX ) XXXX View Additional Phone Numbers XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NY XXXX View Additional Email Addresses! THERE IS AN ALERT ON GOLDSTEIN, CRUISE AND SMITH LLC!
07/23/2015	Yes	Debt collection I do not know	Improper contact or sharing of info Talked to a third party about my debt	OH 45241	Web
I am not the debtor. I am a 3rd party that received and inappropriate call. On XXXX/XXXX/2015 at XXXX eastern time, I received a voice mail from XXXX XXXX calling from pre litigation department on behalf of XXXX County for my ex husband. On my voicemail, XXXX left his last XXXX digits of his social, stated his license will be suspended for 180 days, and the legal process will start and fees will be tacked on to his account if he does not call. The phone number she called from is XXXX. With in minutes she called my ex husbands phone number and left the same message on his voice mail. On XXXX/XXXX/2015 at XXXX I called backed and I talked to a lady that stated she was XXXX. I indicated she is not allowed to leave this information on a voicemail or talk to a 3rd party about someone else 's debt without permission. She disagreed with me and said it was ok, and that the call was being taped. My ex husband have been divorced for over 7 years. Based on my understanding of the FDCPA her actions were in violation. I would ask that the company be contacted and cease phone calls to my phone number and discontinue disclosing personal information about people on 3rd party VM. Of note, the debt we think she is calling about was fraud that took place on his account years ago that we had taken care of with police reports and the proper paperwork.
12/02/2015	No	Debt collection Payday loan	Taking/threatening an illegal action Threatened arrest/jail if do not pay	NV 89166	Web
This guy named XXXX XXXX his phone number is XXXX said he was calling on behalf of XXXX, but when we called them they knew nothing of me or them. they told me to contact the ftc. This man said he would have me served with a warrant and taken to jail if i did not pay him. I had never heard of this company or this guy, yet he said there was a court case against me and said if i did not pay him that he would take me to jail from work. We contacted our lawyer and he said a lot of clients had been getting calls like this and to report it as fraud. This person threatened my wife, my mom and my brother. These people somehow have my job information, my address and my family member names, and they will not send me any information whatsoever on who they are or who they represent. I ask for information and they yell at me and tell me that unless I pay them they will take me to jail. I said that I do not know of them and want proof they are not a scam, then they get louder and more threatening and hang up on me. This company that they say i owe money to never heard of me or them. they told me to report this. I hope that these hateful people are prosecuted. Very awful that they call you and make you feel like a criminal and yet they are the criminals.
07/06/2015	No	Debt collection I do not know	False statements or representation Indicated committed crime not paying	TX 77065	Web
I received a call on XX/XX/XXXX from from XXXX stating I owed a payday loan to a company in a state I lived in in XX/XX/XXXX. I did not take out a payday loan although they did have my correct address at the time. When I informed the rep I spoke to that the phone call was being recorded ( I am also a debt collector ) she immediately put a supervisor on the phone was right upfront rude and threatening. I asked for supporting documents and he informed the complaint they want to deliver is supporting documentation. When I refused to update my address he informed me I was breaking the law and " good luck in court. We will investigate and we will find you '' and then hung up. The number was XXXX. I am in the process of creating and sending a cease attempt to collect letter to the multiple addresses listedXXXX XXXX XXXX NY XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX
02/25/2016	No	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt was discharged in bankruptcy	SC 29579	Web
A representative by the name of XXXX XXXX, from Goldstein, Cruise and Smith LLC, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NY XXXX - Phone - XXXX called and left a threatening voicemail claiming that her company was going to file a complaint with the county court about a payday loan from XXXX XXXX loan services in Arizona that I took out in XXXX. I returned her call and informed her that this dent was included and discharged in my bankruptcy case I filed XXXX/XXXX/XXXX and was discharged XXXX/XXXX/XXXX. She then began to tell me that this did not matter and tried to collect on the debt anyway, threatening legal action. I told her I was going to file complaints and to not contact me anymore.
08/19/2015	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	IA 503XX	Web
At least 3 times daily I receive a phone call from this company 's number. The message I receive is following-This message is for XXXX we need to gather your statements and your attorney information. After 2 hours your claim will be turned over to litigation and attorney fees will be added to this collection, there is also recommendation to suspend your driving privileges for 180 days. I can not stress how important it is that you call us.
01/25/2017	Yes	Debt collection I do not know	Taking/threatening an illegal action Threatened arrest/jail if do not pay	RI 02914	Web
Goldstein and Smith called my dads home phone- spoke with him and also left messages on answering machine that i have a legal suit in there office and i will go to jail unless i call them or they get payment from my father
04/25/2019	No	Debt collection I do not know	Threatened to contact someone or share information improperly Talked to a third-party about your debt	VA 20166	Web

01/20/2017	No	Debt collection Payday loan	Communication tactics Used obscene/profane/abusive language	SC 29406	Phone

12/28/2016	Yes	Debt collection I do not know	Taking/threatening an illegal action Threatened to sue on too old debt	IL 61701	Web

12/13/2016	No	Debt collection Payday loan	Disclosure verification of debt Not given enough info to verify debt	TX 78225	Phone

04/28/2016	No	Debt collection Payday loan	Taking/threatening an illegal action Threatened arrest/jail if do not pay	FL 32302	Web

11/21/2015	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	WA 98106	Phone	Servicemember

11/18/2015	No	Consumer Loan Installment loan	Managing the loan or lease	NV 89074	Phone

10/23/2015	No	Debt collection Payday loan	Improper contact or sharing of info Talked to a third party about my debt	TX 76040	Web

09/30/2015	No	Debt collection I do not know	Communication tactics Threatened to take legal action	FL 32180	Referral

08/26/2015	No	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt was paid	MO 63043	Web