GLOBAL CREDIT UNION CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
04/24/2023	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	CA 92345	Web
On XX/XX/XXXX I went to the branch located in XXXX XXXX, CA to close my secured credit card which was secured with {$1000.00} in my savings account. I instructed the teller to close my account and she said ok. I then asked how long after I close my account would I be able to pull my {$1000.00} collateral out of it ( ive had a XXXX balance on my secured card for months with no recent transactions ), she said " a few days. '' So I asked to clarify how many days does she know or is it just " a few days '' and she said yea its just a few days. So I said ok no problem. I then asked her when I take my {$1000.00} funds out of my savings account will there be a monthly fee for my checking or savings account for not having requirement such as Minimum Funds in the account. She replied and said " nope theres not fee or monthly charge.. '' I was kind of surprised so I asked again to make sure so there will be no monthly fee associated with my checking or savings account even when I remove most or all of the funds? And she said " well what im doing is im changing the type of account you have to another account where it will be free. '' I was very surprised that they would do that just change my account type without asking me. After a brief moment the teller said " ok we are done! '' So I then asked ok so do I get some kind of receipt or confirmation that I have closed my secured credit card and she said " nope we dont do that ''. Again I was very surprised and I said " so theres no email confirmation or anything about this transaction? '' and she said NO thats it. I was even surprised that she didnt have me surrender the credit card I pulled my credit card out of my wallet and showed it to her and asked so even though I closed my account you dont need this card back? And she said no I get to keep that! The next day on XX/XX/XXXX, I was not feeling comfortable with the transaction and not having received any type of confirmation or anything that I closed my account and when I logged into my online account it still showed my credit card was still open. So I called the phone number for customer service for the credit union. A representative answered me and I explained to her what happened. I asked her to check and see that my account was actually closed since I didnt recieve any confirmation. She said they are unable to see that on their end. And she went on to explain that sometimes what they do is they apply for us for the credit card to be unsecured to see if we qualify for an unsecured card instead of just closing the secured card. I told her thats not what I wanted to do that I instructed to close the account and asked again if she can confirm that and she said No because they are unable to see that on their system. Again I was very shocked and surprised about this! I told her I want to close this account and she said all she can do is submit a request to close it again but she was unable to confirm that a request was already sent. I instructed her to go ahead and submit the request and asked if there was anything else they needed and asked if they will send me some kind of email or anything confirming that I closed this account. And she said nope we dont do that and said we were done and that it would take " a few days '' for me to be able to get my {$1000.00} out of my savings account. I waited about 10 days and my funds still showed UNAVAILABLE so I called the customer service number again on XX/XX/2023 and spoke to a representative. She informed me that it can take 30 to 45 days for my funds to be released. I was surprised no one had told me this before and let her know its the first time anyone has told me that. She then responded by saying that she was not % XXXX sure. I asked her to please make sure because its the first time I've heard this. She put me on a hold to speak to presumably her manager. Then she got back on the line with me and told me to clarify that its 30 to 45 days after " my last transaction on the credit card ''. And I let her know I hadn't used the credit card in months and have a XXXX balance. And she said ok all you have to do is sign a form that she was going to email me called a Recission Letter. And she said that after I sign this form They can then process to release my funds faster. I didn't see the email right away but later I did find it and it was from XXXX, XXXX ( XXXX ). She also informed me that a member from that department ( presumably the credit card department ) would reach out to make sure everything was good. I waited 6 more days and never recieved a call. I logged into my online bank account portal and it was showing that my credit card was closed and no longer available however it has been showing that my {$1000.00} funds are still not available. I called again on XX/XX/2023 and spoke with XXXX XXXX ( XXXX ) and she said that they had emailed me a form that I needed to sign and that I never sent it back. She said that If I dont sign that form it would take 30 days to release my funds. Then she sent me the form again but this time it has a Date of XX/XX/2023 and the actually XX/XX/2023 so I replied to the email asking if this is a mistake or why does it say " The undersigned Global Credit Union credit cardholder, hereby rescinds the agreement to their Secure Credit Card Account dated XX/XX/2023 and agrees that : '' I have not received a reply. As a consumer I feel that I am being " bullied '' by this credit union holding on to my money for so long and I also feel that I have been deceived by them multiple times. I don't have the power or financial resources to take on such an entity and nor do I have unlimited financial resources to just leave my {$1000.00} stuck in there with them for an unlimited amount of time. I feel that financial institutions should be held to stricter requirements and regulations and not be able to create accounts without my permission. They should also be more transparent what how they handle consumer funds. I am a busy man with work life and family life and at this point I feel like I have to keep pursuing them for my money which I don't have a lot of time to do and I need that money to be released ASAP.
04/12/2023	Yes	Checking or savings account Savings account	Problem caused by your funds being low Overdrafts and overdraft fees	AL 36801	Web	Older American, Servicemember
I received an email that on XXXX XXXX, XXXX Global Credit Union would be changing over, I have been a member for 20 years plus. On XXXX XXXX I went online to input the 3 steps to change over I keep getting error after several trials I stopped. The next day I tried again keep getting the same error then it said your switch has been made. I tried to login but I couldn't, I tried to call GLOBAL Credit Union old telephone number but it was not working. On the Webpage there was a new telephone number but it couldn't be working until days later. On XXXX XXXX, I called the new number and got to speak with two people. The first was the clerk he asked for my account number : I gave him the only acct number I knew which was the old GCU account number he called me a name I didn't recognize, ( XXXX something ) I said that is not my name. He then asked for my social security number. He said he had my account. I asked for my balance. It was very low and very wrong I told him the balance is not correct I should have much more money. I also said I knew this switch would cause problems, I asked who do I need to talk with about my balance. I asked him several time before he said I ( he said he was putting notes down about my account ). I was put on hold again. The hold times were sufficient so lots of people must be calling in. Finally, I Speak to the higher up person. I explain that I was having problem with account, my account balance is not correct and I can not log in to online banking. He was nice and we went through create an account for online banking. I can see my balance now again I told him that the account balance was low and not correct. I asked to see my account history. He said he didn't have it. I asked ; how can you buy out a company and not have our account history. He said they ( GCU ) only sent the last month of XX/XX/XXXX. That was the only history I could see online. I asked and stated that it was fair that we couldn't see our history. He said I could request the last month history. I said that not going to tell me much info about what went on with my account, He said that was all he could do. I received my new account number from the higher up person, that was how our new banking accounts were created. I am thinking if you using the same name ( Global Credit Union ) why create new accounts without the customer there to see the process. What I want : I need the old Global Credit Union to supply me with my bank account history from XX/XX/XXXX until the present date. The Alaska Credit Union that took the name of Global Credit Union should help us save this problem. My monies need to be put back into my account. The bank statement online format looked different, faked.
09/07/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	AK 996XX	Web	Servicemember
On XX/XX/2023 I applied for an auto loan and it was authorized. Come time for the first payment on XX/XX/2023, I set up monthly auto payments over the over the phone with a employee of the company " Global Federal Credit Union. They informed me that the auto payment will take one month to process, however I can make my first payment online, which I set up. They told me that I was not going to be able to set up automatic payments online. I was charged twice the second month in XXXX. I called them requesting that they correct the issue, which is where they informed me that their automatic payment system is through two entities. I continuously made phone calls to get the double payment corrected, and they ended up correcting it by cancelling both payments leaving me behind one month. When I called another agent to inform them of the error I saw, they informed me that it was nothing and they didn't appear to recognize any issue. Come later I was contacted by another agent stating that I was behind on month 's payment. I walked into a Global Federal Credit Union and they had a few forms to complete and they completed an autopay enrollment in person with me. To the day of this report on XX/XX/XXXX. I have not seen the money " XXXX '' withdrawn from my account. This appears to be headed down the same pattern of them failing to properly set up the autopayments. For a consumer this is stressful and puts my credit at risk while I'm working off the grid for 2 weeks on/off in rural Alaska in a place where I don't have great access to internet. This company " Global CU 's '' poor management and training of their employees after the merge with Alaska USA has caused a giant flaw in their autopayment system. It's likely illegal that they charged my account without authorization and their lack of proper payment processing puts me at substantial risk of damage to my credit.
11/03/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process Paying off the loan	AK XXXXX	Web
I am writing you because I feel that the Global Credit Union, XXXX ID # XXXX, is using creative accounting techniques to unfairly increase mortgage loan interest payments from its customers. My original mortgage was with Alaska USA FCU which merged with Global CU. For years, I made monthly mortgage payments that included an additional principle payment to pay down the principle on my mortgage loan and reduce the monthly interest due. In XX/XX/XXXX, I noticed that instead of the additional amount being applied to the loan principle, Global CU applied the extra funds as future monthly payments. This resulted in my monthly interest payments staying elevated because the principle was not being reduced. I contacted Global CU on XX/XX/XXXX and was told that their computer algorithm automatically applied extra payment amounts towards future monthly payments instead of the loan principle. On XX/XX/XXXX I requested the bank to specifically code the additional payment amount made in my XXXX mortgage payment as additional principle and even received a receipt showing it as an additional principle payment. But but as of XX/XX/XXXX, the additional principle was applied to future monthly payments into XXXX. When I obtained my mortgage loan in XXXX through Alaska USA FCU, I was told that there was no penalty for an early payoff. By refusing to reduce the loan principle and keeping the monthly interest payment elevated, this becomes a financial penalty for trying to pay off my mortgage early and allows Global CU to reap an unfair financial gain by charging increased monthly interest amounts. While my additional monthly interest amount may not amount to much, if you consider the number of other mortgage interest payments affected by these creative accounting techniques, Global CU is collecting an enormous profit using dubious accounting methods.
04/05/2023	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	AK 99654	Web	Servicemember
This complaint is regarding Global Credit Union. I had an Auto loan with XXXX XXXX XXXX XXXX XXXX XXXX. I sold this XXXX XX/XX/2023, to a customer of Global Credit Union. The customer took a loan with Global Credit Union, and there were XXXX checks cut that day. XXXX to me, for the amount above the balance on my loan with XXXX XXXX, and another to XXXX XXXX for the amount still owed on the vehicle. Global Credit Union employees XXXX XXXX and XXXX at the XXXX XXXX, declined to give me the check, and mailed it off directly. This is where they made the error, of not putting a tracking number on a check worth more than {$12000.00}. This check was lost, and Global Credit Union has botched this entire transaction, the communications regarding it, and every policy related to it. I still have not received, nor has my bank received the $ XXXX payment for the vehicle that has been sold and now owned by XXXX XXXX XXXX the customer of Global Credit Union . I have spent over 24 hours trying to resolve this, sacrificed an entire day of sleep ( I am nocturnal, in the XXXX ), and have gotten nowhere. Both financial institutions have been charging interest and receiving payments on the same vehicle for over a month. This must be a crime. I am exhausted from telling this story over XXXX times and writing it out several times. I have attached my two emails to Global Credit Union in a XXXX XXXX. They still have my {$12000.00} and won't release it to myself or my institution. They are legally obligated to do so. Global Credit Union and their representatives XXXX XXXX, XXXX XXXX and XXXX- all at the XXXX XXXX of Global Credit Union should all not be allowed to conduct business in the financial sphere ever again.
11/14/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AZ 85014	Web
I was visiting friends in XXXX XXXX and trying to buy pizza when my card payment wasn't going through, I called my bank ( Global Credit Union ), who turned my card back on. About a week later after returning home to XXXX my card was declined when paying for sushi, I went home and checked my account to find it had been drained of almost all funds via XXXX purchases from XXXX using my debit card information. I immediately called my bank and reported the fraudulent charges, my card was shut off, but I was told the fraud department wasn't open on weekends so they would contact me the following XXXX after the long weekend. I spoke to an agent who told me that a total of {$13000.00} had been taken out of my account through XXXX separate transactions and a provisional credit would be given within 10 days, which I never received. I called Global Credit Union close to the 10 day mark and asked for an update, they told me they weren't going to issue a refund because the charges in question had been approved by me, which is false. I've been trying to speak to a manager or someone who has authority over my case and I've been told repeatedly that no managers are available, or they aren't working that particular day. I've also asked multiple times for the documents they said they have regarding their decision on my case and they haven't given me anything. I spoke with XXXX who refunded {$2700.00} worth of fraudulent charges, but they said the other charges were marked for charge back by my bank and they couldn't refund those ones.
04/11/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	CA 92021	Web
Global Credit Union aka Alaska Federal Credit Union is the lien holder of my active personal auto loan. Every 6 months my insurance gets renewed Alaska Federal Credit Union places forced insurance on my account without any notification. I call them to find out why my payment went up by 30 % and they are quick to answer that my insurance had lapsed. I have changed providers twice and have always had coverage. I tell them that my contract is designed to auto renew every 6 months and that my insurance company has a relationship with me and not the credit union and that the credit union is just a lost payee or lien beneficiary on the contract. My insurance company can not initiate contact but I told them as the loss payee they can call the insurance company and verify insurance whenever they want only in the case that they discover that cover has truly lapsed should they place forced insurance. Regardless I should have received notification of this forced insurance prior to placement period so I can clear any misunderstandings, my credit and banking accounts have all been affected by this since 2018 when I took out the loan on the vehicle. The education level at this particular credit union is very limited, they do not have very good protocol or communication skills. They are giving small banking institutions and are giving credit unions a bad name.
07/12/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	WA 98056	Web	Older American
As the start of XXXX applied for a loan on line. In touch with a lender approved me the loan but before approval they required to pay insurance of the loan thru purchasing Gift cards by intially sending me the money via mobile deposits to my bank account amounting to $ XXXX. Nothing wrong got into me so followed to them and sent them serial numbers on phone anyways they paid for it. Here comes XXXX day my bank called me and said transactions are shady so from there they hold my account including my debit card without any Access from me and told me the deposits are bogus and told me i was Scammed. So i told them the money i got was only used to get the gift cards, no excess that went to me. Upon conversing with them fraud dept. i told them to stop accepting checks coming in from the Scammers XXXX return it. Until last week received a letter from my bank Global Credit Union that i owe them over $ XXXX Overdraft fees caused by bogus checks continously sent to my bank. This is redicoulous never receive a phone call only daily checks sent by the Scammer thru mail from Global bank. All the while my phone conversation to the fraud dept. they will put a stop on this so i wont incur charges. I am a Victim by a Scammer including my Bank.
03/29/2023	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	OR 97223	Web
Job application fraud. I applied for a data entry position, received an email, responded, and started the interview process for 48 straight hours. I was hired, and provided a check for over {$2100.00} to XXXX XXXX XXXX XXXX XXXX XXXX XXXX The check cleared and showed in my account balance. This company then instructed me to send {$500.00} to their vendor using XXXX XXXX. I did this, then had doubts. I called my bank, AlaskaUSA Federal Credit union and learned it was a scam. Essentially, the check for {$2100.00} will be cancelled, but only after I paid them for office equipment. I started a fraud claim with both my bank as well as XXXX and no one can help me. The bank placed the check on hold, so its not an available to spend. However they say Im not getting back the {$500.00} for office equipment. My bank also stated that they will not investigate the scammers. I want help, please! Help to catch these people and help getting my {$500.00} back. I still have the emails and the check from the fraudulent company. Please help.
11/03/2023	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	WA 98271	Web
I tried to open an account and the bank manager XXXX XXXX told me my passport wouldn't be accepted because it wasn't signed but she was looking at my Immigrant VISA which is acceptable ID to work, and then when we showed her the biometrics page of the passport which is signed she still denied it. She was rude and told them to leave. She was determined to deny an account to an XXXX XXXX. She started saying things about fraud and wouldn't allow my companion help answer her questions although it was difficult for me to understand what she was asking. XXXX is not my first language! My wife was XXXXXXXX the phone and she refused to speak to her and told me to call their call center. She did and their operations management was called and they verified a XXXX passport with a SSN was sufficient ID. Another branch told my XXXX wife a XXXX passport and SSN was sufficient ID. That particular branch two weeks ago told us the passport was sufficient with my SSN and when I returned with the SS card this is what happened.
11/14/2023	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Unexpected or other fees	AE XXXXX	Web
I made a withdrawal in euros from a Global Credit Union ATM on XXXX XXXX XXXX, XXXX on XX/XX/. At no time was I informed of any fees, exchange rate, or what the total amount I would be charged on screen, on or around the machine. Upon receiving the receipt, I saw the total amount in dollars I was charged, with an exchange rate that I would have declined if known. I have informed that branch in person, and was told " there have been several complaints '' of the fees and rates no displaying and that there is a has been a " a work order '' submitted for the ATM 's. The same issue occurred once before 4 months ago when I first used one of their ATM 's, though I did not notice the subpar rate. This XXXX XXXX XXXX primarily serves American uniformed personnel and their families while overseas. It's upsetting to see them swindle customers out of money by being deceitful in disclosing the exchange rate and total after the transaction is complete.
11/05/2023	Yes	Prepaid card General-purpose prepaid card	Trouble using the card Trouble getting information about the card	AK 99508	Web	Servicemember
I was trying to apply for a personal loan found a loan company XXXX XXXX. They sent me documents through docusign and things looked legitimate. Then XXXX XXXX starting asking to go to XXXX and purchase XXXX XXXX. On XXXX/XXXX/2033 XXXX {$490.00} XXXX {$460.00} XXXX {$460.00} So I did the purchases. Then next day he asked to get XXXX more for {$500.00} when I went to XXXX to do the purchase I was told I can only purchase XXXX a day. Well XXXX allowed me to purchase XXXX. So thinking something wasnt right I called my bank and they believed it to be a scam. I closed down that account open a new one, but was told by Global Credit Union that I owed them around {$3000.00}. I checked all the cards balances all but one was already at a XXXX balance. I cant transfer monies from the card to the bank so it no use to the back. How can I get my monies back.
10/25/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	WA 98223	Web
A couple weeks ago I had some unfamiliar transactions I noticed while doing online banking. I called XXXX support using the phone number that was connected to these transactions. After about a week and a half of working with what I believed was XXXX supports fraud/hack department- I was informed by my credit union that the XXXX support was not the real XXXX support and {$15000.00} was taken from my bank account and another thousand out of my XXXX wallet
12/08/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	AK 99645	Web
Consistently having issues with balances not updated and correct. For example, I used the atm and my balance was not unchanged but it showed the atm withdrawal. This makes no sense. Ever sense the merger. Then a couple days later XXXX get an overdraft fee. This is not correct and Global Credit Union is scamming people. I think a class action is needed. Im slowly moving over to a REAL CREDIT UNION
08/15/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 92307	Web
My wallet was stolen and phone and the following transactions made it was a XXXX for me on XXXX XXXX. I didnt get my phone back to the XXXX of XXXX. Found out they were fraudulent charges made. Call my bank disputed them They also deposited a fraudulent check that I was told I wouldnt be faulted for and now theyre trying to tell me that everything is my fault
07/16/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	AK 995XX	Web	Servicemember
In the XXXX I did two transfer from global credit union to XXXX and XXXXXXXX XXXX its been over 3 business days still haven't showed and a other one onnthebXXXX
03/13/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	AK 996XX	Web
I made a transfer to another account, since a person let me transfer to another person
02/05/2024	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	WA 98277	Phone	Older American, Servicemember

02/05/2024	Yes	Credit card General-purpose credit card or charge card	Other features, terms, or problems Privacy issues	CA 92126	Web

02/05/2024	Yes	Credit card General-purpose credit card or charge card	Other features, terms, or problems Other problem	AE 09012	Web

01/31/2024	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 923XX	Web

01/27/2024	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	AZ 85029	Web	Servicemember

01/26/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	WA 988XX	Web

01/19/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX XXXXX	Web

01/17/2024	Yes	Checking or savings account Savings account	Closing an account Company closed your account	XXXXX	Web

01/12/2024	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Problem when making payments	WA 99005	Referral

01/09/2024	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage Application denials	WA 98058	Referral

01/04/2024	Yes	Checking or savings account Checking account	Managing an account Fee problem	WA 98270	Web

12/31/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AP XXXXX	Web	Servicemember

12/29/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 92301	Web	Servicemember

12/27/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	WA 98466	Referral

12/15/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 92392	Referral

12/08/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AK 99801	Phone

12/07/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	AZ 85128	Web

11/17/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AZ 85302	Referral

11/14/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CA 92344	Referral

11/13/2023	Yes	Credit card General-purpose credit card or charge card	Problem when making payments Problem during payment process	GA 30331	Phone	Older American, Servicemember

11/09/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 98126	Referral

10/26/2023	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Denied request to lower payments	AZ 85259	Referral

10/10/2023	Yes	Checking or savings account Savings account	Closing an account Company closed your account	CA 92311	Referral

09/22/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 92308	Referral

09/21/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CO 80516	Referral

08/14/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 99207	Referral

08/07/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 98390	Web

07/31/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AZ 85201	Referral

07/28/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Add-on products and services	WA 98382	Referral

07/25/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Unable to receive car title or other problem after the loan is paid off	WA 98516	Referral

07/22/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AL 35080	Web

07/20/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 99217	Referral

07/19/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	AK 99520	Referral	Older American, Servicemember

06/20/2023	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	OR 97303	Referral

06/08/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	WA 98072	Referral	Older American

06/08/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	AK 99654	Referral

05/25/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	WA 98354	Web

05/20/2023	Yes	Vehicle loan or lease Loan	Getting a loan or lease Credit denial	AK 99504	Web

05/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 92883	Web

05/09/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	AK 99501	Phone

05/08/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Incorrect information on your report Account information incorrect	NC 28306	Phone	Servicemember

04/28/2023	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	WA 99207	Referral

04/24/2023	Yes	Checking or savings account Savings account	Closing an account Can't close your account	CA 91786	Referral

04/20/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	TX 76548	Web	Older American, Servicemember

04/19/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 98465	Referral

04/11/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	WA 98034	Referral

04/11/2023	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	CA 92801	Referral

03/20/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	AK 99645	Referral

03/10/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	WA 99344	Referral