Glass Mountain Capital, LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
10/02/2015 No
  • Debt collection
  • Medical
  • Communication tactics
  • Used obscene/profane/abusive language
  • CA
  • 90710
Web Older American
My husband had agreed to repay the loan on a monthly installment plan. This particular company has been debiting his checking monthly for the past twelve months in the amount of {$110.00}. We received a letter from the collection company indicating we were not making payments on the loan. I called to inquire as to the status of this account. I first spoke with a young man by the name of XXXX. He was not able to help me so he transferred the call to his manager, XXXX. XXXX explained to me that the letter was a mere formality to notify the customer that the contract needed to be re-negotiated, even though the letter never said anything about calling them to re-negotiate a contract with them. XXXX stated that they wanted more money. I agreed to pay an additional $ XXXX monthly from my separate bank account on a different day of the month. XXXX stated that we could do that and it would be easy enough to set up. To be clear, I repeated, my husband would continue to repay at {$110.00} on the XXXX of the month from his bank ( XXXX ) and I would pay an additional {$100.00} on the XXXX of the month from my banking institution, XXXX XXXX XXXX. XXXX repeated this back to me, took my banking information and I thought we were good. On XXXX XXXX, 2015, MY XXXX checking account was debited {$110.00} plus {$30.00} overdraft fee by the collection company. My husband called the company and spoke to XXXX when I discovered the error two days later. She was confused as to what the problem was because she only saw information for the XXXX account, nothing for his XXXX account. She agreed to pull the voice recording and allow my husband and I to listen to the original conversation setting up this arrangement. The next day when I spoke with XXXX regarding the mistake, he stated that this is the arrangement that I made with him, that the money be taken out of my account on the XXXX. I tried to explain that the money was taken out of XXXX on the XXXX ; he argued with me and said that was not true. I said to him " Im looking at my account and the money was taken out, plus {$30.00} overdraft fee. '' He told me I was wrong. Then he said, " well that 's the way you set it up with me. '' I said, " No, I did not set it up that way. '' I asked to listen to the voice recording of the original conversation with him. He would not let me listen. He said they do n't do that. He kept insisting that the mistake was mine and he could not do nothing about it. He said my husband authorized XXXX to erase all of our banking records the day before, so he could n't pull anything up to look for the error. He INSISTED that I obviously did not know what I was doing and he could do nothing to try and rectify this error. He never used obscene language, but his attitude was bad, and he became hostile after I asked him to reverse the transaction. The other employees we spoke to within the company were very nice and did as much as they were allow to do. The manager of this company lied. I set these payments up to clear them as quickly as we could. He originally said it was possible to do it the way I wanted but apparently he was wrong. If he made an error I could have accepted that, but he was very hostile and refused to help me in any way or offer to investigate and call us back. His behavior was completely unprofessional and I could not recommend this company to anyone.
11/13/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • XXXXX
Web
I have been repeatedly called via robo calls from this number that I was only able to ID as a LAN line in XXXX XXXX, CA with XXXX XXXX XXXX XXXX XXXX CA. I had no idea who it was. When I tried to call it back no matter the hour it always said " all circuits are busy, please try your call again later. '' That told me it was a scam. So I reported the repeated calls to the FTC and FCC. Finally today since I was off for the XXXX XXXX XXXX, they called again at XXXX XXXX. I was XXXX & answered the phone. I was determined to find out who it was & let them know I plan to sue them if I receive another robo call with no voice mail to ID the caller or the reason for the harassing calls. The caller ID himself as XXXX XXXX from Glass Mountain Capital LLC. I have no idea who that is. The first thing he did was verify he was talking to me. I said yes. Then he began asking me for more personal info for which I rudely refused to give him! I don't know who he is I'm not giving him squat! He's not dealing with an amateur! He said he had to read from a script in order to tell me why he was calling. I said NO, he had 60 seconds to state his case or be hung up on. I'll give him credit he endured my abuse because I was mad. He failed to make his case, I told him not to call me again or I would sue them. I've received NO written correspondence from them ever or their client whoever that is. I had to look them up on line, then found a link that said they were a debt collector & that I could sue them. The attorney I spoke to verified they are in fact a real company & a collection agency. I told him the same thing I'm telling you. He said to call him back if they violate any of the laws. He did say they shouldn't be robo calling me but they have been! Here are the dates/times I've been called : XX/XX/XXXX XXXX XXXX, XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX & XX/XX/XXXX XXXX XXXX. For this to have been going on as long as it has they had plenty of time to send me USPS correspondence. That in itself is a violation of the Fair Credit Act! These collection co. 's put you on the robo call list, don't leave voice mails, ring your phone on a daily basis with harassing calls, never send you any written correspondence as they are legally required to do, but then expect you to be willing to talk to them and pay them?! I never ever ever pay collection companies a dime! If the creditor can not contact me to work out the details of payment then they don't deserve to be paid! I have some creditors who've proven to be difficult and unwilling to work with their customers but I don't know who hired this one. Since XXXX said he wasn't permitted to tell me & I refused to listen to his script, then I don't know who this is. Whoever it is I'm citing the creditor for violating the law too. They too never sent me any written correspondence to let me know there was a problem. So they too are at fault.
03/25/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • MI
  • 49444
Web
Credit was sold illegally to a third party that holds no merit with me or property at hand, legal name. 15 U.S. C 1681 section 602 a. States I have the right to privacy 15 U.S. C 1681 Section 604 a. Section 2 : It also states a consumer reporting agency can not furnish an account without written instructions 15 U.S. Code 1692c - Communication in connection with DEBT COLLECTORS ( a ) Communication with the consumer generally Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt ( b ) Communication with THIRD PARTIES Except as provided in section 1692b of this title, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector. ( c ) CEASING communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except ( 1 ) to advise the consumer that the debt collectors further efforts are being TERMINATED ; ( 2 ) to notify the consumer that the debt collector or creditor may invoke specified REMEDIES which are ordinarily invoked by such debt collector or creditor ; or ( 3 ) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy. If such notice from the consumer is made by mail, notification shall be complete upon receipt. ( d ) Consumer defined For the purpose of this section, the term consumer includes the consumers spouse, parent ( if the consumer is a minor ), guardian, EXECUTOR, or ADMINISTRATOR. My rights have been violated several times over and I keep reporting this over and over and have been reported to this agency previously and to the third party by mail stating no such double payment shall be issued. By statute I am due relief and remedy the same as XXXX XXXX XXXX has already been issued via 1099-A by the treasury. Again no malice is being issued, only frustration peaceable.
05/18/2022 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • NY
  • 11377
Web
I am aware that according to article 9, the assignment of a defaulted Alleged debt is illegal. Both the assignee and the assigned are both liable for violations under 15 USC 1692 ( e ) ( 12 ). I am not validating any alleged debt with Glass Mountain Capital LLC and my failure to dispute the validity of these alleged debts shall not be construed as an admission of liability. As of XXXX XX/XX/2022 I have not received any documentary evidence such as a trilateral contract giving Glass Mountain Capital LLC any right to collect on this alleged debt. I have never received any documentation requesting validation from Glass Mountain Capital LLC. If Glass Mountain Capital LLC can not provide me with proof such as a tracking number that they attempted to lawfully validate this alleged debt with me, the consumer, prior to furnishing this on my consumer report, this has been a fraudulently furnished account with forethought and malice as an attempt to bring harm to me and my financial reputation. I am legally refusing to pay this alleged debt pursuant to 15 USC 1692 ( c ) ( c ). I am demanding a cease and desist of all illegal activities, any communication and collection activities of this and any alleged debt until Glass Mountain Capital LLC can provide me with sufficient documentary evidence that I have any legal obligation to pay them. If this documentary evidence can not be produced and Glass Mountain Capital LLC continues its collection efforts, I will file for litigation for actual damages caused and Glass Mountain Capital LLC will be held criminally liable for aggravated identity theft pursuant to 18 USC 1028a, extortion, theft by deception, securities fraud and mail fraud. Upon receipt of the documents herein this notice, you are hereby notified pursuant UCC 1-202f. Your prompt attention and response are both requested and required.
08/03/2023 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • GA
  • 30312
Web
XXXX collection companies, Glass Mountain Capital LLC, and XXXX XXXX XXXX XXXX were collecting on the same debt. On XX/XX/XXXX, I paid Glass Mountain Capital LLC as they claimed to have owed the account since XX/XX/XXXX. Before paying the debt, I asked Glass Mountain Capital LLC to send proof they owned the debt. I never received it ; however, I paid the debt in order to clear it from my credit file. I was never sent documentation or was made aware that Glass Mountain Capital LLC was working with or for XXXX XXXX XXXX XXXX. As a consumer, it is very difficult to read, understand, and decipher credit reports especially across three credit reporting agencies. The account now appears on two of my credit reports, XXXX and XXXX, as XXXX XXXX XXXX XXXX, and as a paid collection. I paid Glass Mountain Capital LLC for the XXXX XXXX XXXX issued by XXXX XXXX XXXX XXXX with the understanding the credit bureaus would be instructed to remove the collection / tradeline not update it as a paid collection account. Not only is Glass Mountain Capital LLC not reflected on my credit report, the debt is listed with an original creditor titled XXXX FS Card Services and again with the entries reflecting the collection agency as XXXX XXXX XXXX XXXX. The dates reported for XXXX and XXXX show XX/XX/XXXX and XX/XX/XXXX, respectively. The dates opened are also inconsistent, with XXXX reflecting XX/XX/XXXX and XXXX reflecting XX/XX/XXXX. Furthermore, the account was not updated for two years prior to XX/XX/XXXX ( re-aging ) when it was supposed to have been removed from my credit file altogether with the agreed upon payment to Glass Mountain Capital LLC. These all appear to be violations of the FCRA.
06/21/2016 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 799XX
Web Servicemember
To. Consumer Financial Protection Bureau Greetings, My name is XXXX XXXX I was XXXX Military Because of XXXX. after almost a year of struggle I could not afford to pay my debt so I decided to enroll in the Debt settlement program so far I already pay a Total of {$25000.00} to the Debt Settlement Company which taking out from my XXXX Payment from Dept. of Veterans Affairs. and automatically withdrawn from my Bank. the debt settlement company promise me to settle of my debt one of them are XXXX credit card the debt settlement company notified me that the XXXX accepted the settlement through Glass Mountain Capital LLC for the amount of {$5800.00} this was settled by installment basis and the debt settlement company charge me a total of {$1800.00} just a settlement fee for this account. now base on my research the debt settlement company paid the Glass Mountain Capital LLC through auto payment but the Glass Mountain Capital LLC did not accept the last two of auto payment in the amount of {$180.00} so that the account remain open and per Global Client Solution account statement they reverse the payment and I found out they sold me to another collection agency. I want to file a complaint against Glass Mountain Capital LLC because of unfair techniques of collecting payment to a helpless people I hope this will serve a Lesson in the future Victims. I wish your Department can help me, and also can you Please Bring this case up and report it to the Congress. I will disclose a Involving party. XXXX XXXX XXXX Glass Mountain Capital LLC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX Tel. # XXXX XXXX, XXXX XXXX Tel. # XXXX
10/05/2017 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • OH
  • 43219
Web
I Received a call XXXX XXXX, XXXX at XXXX from XXXX in regards to a XXXX XXXX XXXX account that is XXXX XXXX XXXX from Glass Mountain Capital XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX IL XXXX, XXXX XXXX. I informed the representative that I am willing to settle the account for XXXX of the original debt. The representative then transferred the call to someone who could arrange this payment. I then began to discuss the same guidelines with the next representative. She then informed me that see could see my existing credit card with other establishments with Balances of XXXX and XXXX XXXX dollars. Which I believe to be a violation of the Fair Debt Collection Practices Act ( FDCPA ). I have never heard of a company leveraging existing account to force a payment from a client. I hung up and called the company back and asked to speak to an supervisor who refused to provide me with the information needed to reach out to the Consumer Financial Protection Bureau. I asked where the received their license to collect debt so that I may call and lodge a complaint. The supervisor dismissed my request and transferred me yet again to another unhelpful representative who could not and would not answer any question I had with regard to their practices or licenses. I ultimately received the CFPB from a fellow professional who was absolutely shocked by the manner in which this was handled.
05/01/2022 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 770XX
Web
My name is XXXX XXXX, a federally protected consumer, and Im making this complaint against GLASS MOUNTAIN CAPITAL LLC. On XX/XX/XXXX, I received a letter from GLASS MOUNTAIN CAPITAL LLC saying that they are trying to collect a debt that I owe to XXXX XXXX I, XXXX. First, the name on the letter is wrong and not my legal name. Second, I have never signed a contract with XXXX XXXX I, XXXX, so I am confused on how GLASS MOUNTAIN CAPITAL LLC, which is a debt collector, is trying to collect a debt for another debt collector. I haven't even given GLASS MOUNTAIN CAPITAL LLC any permission to use any of my identifying information to contact me about an alleged debt they claim I owe. I am aware that in accordance with Article 9, the assignment of a defaulted note is illegal. Both the assignee and the assigned are both liable for violations under 15 USC 1692e ( 12 ). I am demanding a cease and desist of all illegal activity, any communication, and collection activity of this alleged debt until GLASS MOUNTAIN CAPITAL LLC can provide me with sufficient documentary evidence, like a contract agreement with my signature that says I have any legal obligation to pay GLASS MOUNTAIN CAPITAL LLC or XXXX XXXX I, XXXX on this alleged debt. I have attached both a conditional cease and desist and debt validation documents to this complaint.
05/13/2022 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • IL
  • 629XX
Web Servicemember
Glass Mountain Capitol is trying to collect on an alleged credit card debt that is beyond the Illinois Statute of Limitations for this type of debt in violation of the Fair Debt Collection Practices Act. From XXXX : " An expired statute of limitation also makes it illegal for collectors to try to collect from you. That wasnt always the case, but recent court cases now make it clear that collectors violate the Fair Debt Collection Practices Act by trying to collect an old debt. XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Further, I have disputed this matter with them over the phone on two occasions and I have asked them to cease from all communications with me as well. I am sending them a certified letter to that effect as well. Glass Mountain 's account number for this alleged debt is : XXXX I want Glass Mountain to cease all communications with me and to cease trying to collect upon an alleged credit card debt that is beyond the Statute Of Limitations in Illinois and their attempts at doing so are in violation of the Fair Debt Collection Practices Act.
04/10/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • CA
  • 93274
Web
I was contacted by an unknown number this morning, and when I answered I was informed that whoever was calling was looking for my father. They asked to speak with him but I was given no other information such as who was speaking or where they were calling from. Without knowing who I was speaking to, I did not disclose any information. Rather, I asked the caller to identify herself and after various attempts she finally gave me her name. I then asked her where she was calling from ( as in which company ) and she refused to answer. Instead she kept asking for my father. When I would n't disclose if I knew him or not she hung up on me. At this point I was curious as to who was calling soliciting information about my father so I called the number back and asked where I had called. The representative told me I was calling Glass Mountain Capital. I went online to see what this was and found out that it was a debt collector. My issue here is the fact that after various inquiries, the debt collector failed to disclose the fact that she was a debt collector. If I had n't called the number back, I never would have known it was an attempt to collect a debt.
10/20/2015 Yes
  • Debt collection
  • Payday loan
  • Disclosure verification of debt
  • Right to dispute notice not received
  • LA
  • 70802
Web
I received a call from someone named XXXX claiming to be from Glass Mountain Capital. He refused to provide his last name or the company 's address. He put me on hold saying he was going to transfer me to his supervisor. The line was then answered by XXXX XXXX. He provided their address of XXXX XXXX XXXX, XXXX, IL XXXX. He asked if I still resided as an address on XXXX XXXX XXXX in XXXX XXXX ( I can not recall the exact address information he gave me ). I stated that that was an extremely old address that I had n't lived at in a very long time. I provided my current address and requested that they send me validation of the debt. He stated that letters had already gone out, and that he would send one to my new address. I asked him how soon I could expect the letter, and he refused to provide an estimate on how long it would take to be sent out. I told him that I would give them seven days to provide validation of the debt or else I would file a report with the CFPB. It has been seven days, and I have not received anything from this company.
05/24/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 787XX
Web Older American
Purchased item on XXXX using XXXX XXXX in XX/XX/2016. Item advertised as being new and in working order. Item received suffered from factory defect. Attempts at contacting merchant were unsuccessful. XXXX instructed me to work with XXXX as " they would help ''. Only option at XXXX was to file a claim. Claim erroneously denied with XXXX stating this was a " warranty issue '', which is incorrect as the item received was not as advertised, i.e., " significantly not as described ''. I have spent nearly two years trying to get XXXX to fix their error, including sending two certified letters to their general counsel which never got a response. After the last certified letter to them, I stopped hearing from XXXX so assumed they just closed the issue. Now I am being contacted by a 3rd-party debt collector. XXXX never informed me they were turning me over for collections, and still does not acknowledge their determination was incorrect. I am happy to reimburse XXXX for their outlay to the merchant, as soon as I receive the item as advertised.
08/04/2019 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 90731
Web
I was contacted by Glass Mountain Capital about owing a debt on XX/XX/2019. The representative told me about a debt that I was unaware of and needed more documentation. Therefore, I asked for written verification of the debt to be mailed to me as soon as possible. The manager on duty, emailed me some documents, which I was not able to see, so I replied twice for them to be re-sent, with no reply from the representative or collection agency. XX/XX/2019 was the last time I heard from the collection agency ; no phone call or written verification of debt. Under federal law, a collection agency has 5 days to send the verification to the consumer ; however, it wasn't until XX/XX/2019, that the company under its subsidiary name " XXXX '', mailed verification and it was not until XX/XX/2019 that I received written document. Clearly, the time frame is more than five business days and negligence on the part of the company to verify the debt in a lawful and timely manner for the consumer.
06/08/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CT
  • 06082
Web
Upon a credit check review for a mortgage qualification I was made aware of a collection account for XXXX XXXX XXXX in the amount of {$1100.00}. I contacted XXXX XXXX XXXX to get more information and was transferred to Glass Mountain Capital Collection. The little information I was able to find out is the following : On XX/XX/XXXX someone opened a XXXX account under one of my old names. XXXX transferred the account to XXXX XXXX who sold it to XXXX XXXX XXXX which hired Glass Mountain Capital Collection. I told both Glass Mountain Capital & XXXX XXXX XXXX that I never purchased or did business with XXXX and that the name used to open the account in XXXX has n't been my legal name since XXXX . I have asked both companies to provide me account documentation and to date nothing has been received. Also called XXXX and they showed no record of an account. I have filed an Identity Theft report with the FTC and a Police Report.
04/21/2020 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • IA
  • 523XX
Web
I have received several phone calls from this company in the past 20 hours. They will not tell me why they are calling or what type of company they are. They simply repeat that they are a company that handles my " personal financial business, '' and that they need to confirm my identification by means of obtaining my name, date of birth, social security number, and address for their files. When answering the phone, they told me they are Glass Mountain Capital, but the phone numbers they call from do not match any listed online. I had to do research to determine that they are a dent collector. I am a stay-at-home mother. I have never had any type of loan, never purchased an item such as a car or house. I've never had a credit card. I've not worked since before my XXXX was born, and I've had this phone number for 8 years. If I had a debt, it would be almost a decade old, and they would have contacted me prior to now.
05/22/2019 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • OH
  • 454XX
Web
The company Glass Mountain Capital LLC has been calling me since the end of XXXX. First they called from an out of state number in which I did not answer, but called back only to get a error tone. Then, in order to get me to answer the phone, they started calling from numbers using the area code where I live. I answered only to get someone on the phone asking me to verify my information without stating who they are and what they are calling about. Just stating it is regarding personal business matters. The lady hung up on me quickly once I refused to verify anything since she refused to tell me who she was and what she was calling about. They continue to call but, will not provide me any information unless I verify myself which I will not do if I do not know what the call is regarding. This collection company is not on my credit report which makes me suspicious about the nature of their calls.
09/11/2018 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 605XX
Web
The debt collector called me on XX/XX/XXXX @ XXXX XXXX to try to collect a debt that my wife owed. I am not on the account and did not apply for the credit card. My wife applied for the card when we were legally separated. I told the agency this and gave them my wife 's cell phone number to call direct. They confirmed they already had it. I asked them not to call me again because the matter had nothing to do with me. They agreed that this debt was not mine so they would follow up with my wife. I received another call on XX/XX/XXXX @ XXXX XXXX with the same gentlemen asking the same questions. I ask him again to call my wife and take my number off their " list ''. He started to ask harassing questions about whether I followed up with my wife, if I told her to call them, etc. I again asked them not to call my number and confirmed my wife 's number again, then hung up.
05/16/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • UT
  • 84044
Web
I began receiving calls from an unknown number which of course I do not answer. It apparently appears to be a collection agency as I believe I 've gotten voicemails. On XXXX / XXXX / XXXX I received a call from a similar number but la st 4 digits slightly different ( XXXX ) and was waiting for a voicemail to identify who it was. It was a 3 sec ond message of a man saying " XXXX XXXX XXXX XXXX ''. This m orning I received a text message from XXXX asking " is this ______ ''. I feel it 's clearly an illegal attempt to have me respond in order to get me to call and collect a debt I do not believe is accurate. I understand that it 's illegal for them to send texts or emails that trick or harass you into contacting them so they can collect money. By law, de bt collectors have to tell you who they are, no matter how they contact you.
03/19/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MN
  • 55904
Web
I was contacted by Glass Mountain Capital on XX/XX/2020 stating that I owed {$2300.00} to a company called XXXX for an XXXX. I was confused at first and then stated to them that I never made this purchase. I filed an identity theft report with the FTC and sent letters to both XXXX and Glass Mountain that I did not make this purchase and that I was a victim of identity theft. They sent me a lease agreement that I have never seen and it did not have my signature, but a digital signature with an address that I never lived at or recognized. I looked up the address and it is for a hotel. So without a confirmed address or Social Security number or drivers license how can a legitimate company give someone property in my name and expect me to pay for it.
07/08/2019 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • CA
  • 90731
Web
On XX/XX/2019, I received a call from a collections agency for the first time regarding a debt that was charged off by the creditor over 2 years ago ( I called the original creditor over two years ago to pay debt and they would not allow me to ). They told me of a debt owed, but there was nothing in writing prior to the phone call. They threatened to send their attorneys after me if I didn't pay. I told them that I would like to see in writing the debt that was owed and give me a week to resolve the situation. I spoke to a manager and he said he would email me the information. He sent a protected file that I could not access. I replied twice for him to check and send again. No reply. They are now calling me on XX/XX/2019 ; several phone calls.
07/06/2020 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 902XX
Web
All my online disputes through the Bureaus were closed and determined accurate, I was not provided any additional information. I then wrote and mailed letters via USPS. First letter was in response to debt collector recent claim regarding money I owe showing on my report. Complaint started back on XX/XX/XXXX, XXXX requested proof & evidence which they failed to provide at first and by not replying in a timely manner to my initial letter they have also failed to provide me with a copy of any viable evidence, bearing my signature, showing the account is being reported accurately. 2nd letter requesting additional information received photocopied inaccurate documents of debt. 3rd letter due to be sent out, which I will notarize.
09/29/2016 Yes
  • Debt collection
  • Credit card
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • KY
  • 40214
Web
Caller called from a local ( XXXX ) number. I called back, thinking it was a parent of XXXX or XXXX of my son 's teachers. Caller attempted to get my address, would not say who they are, hung up. Called again, individual who answered disclosed company name and address. Company is located in Illinois. She asked me to verify an address, and I complied, telling her my current address. She then gave me the Mini Miranda after I disclosed my personal information. Said they are calling on behalf of XXXX XXXX XXXX ( company that bought the debt ). They refused to give me contact information for this company, even when I talked to a manager. The manager stated that I could " look the company up on the internet. ''
08/12/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 93304
Web Older American
To whom it may concern ; I have been doing everything I can in my power to let XXXX-Account number : XXXX know about this debt. This credit card was stolen and I have submitted police report to the bureaus and to XXXX as well. Now they aparently have sold the account to another company - Glass Mountain Capital LLC - Glass account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX & XXXX. They are asking for me to pay a debt of {$10000.00}. I have no other choice, but to file a complaint hoping that you will resolve this account. This is a credit card that was stolen. XXXX already know about it and they tried for me to pay them even I show them the police report.
07/12/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 33177
Web
The company has responded to the debt verification via letter/email that I received on XX/XX/2021 but the information they sent still does not validate the debt as being mine. The email address shown on the response, XXXX, the phone number listed XXXX XXXX XXXX XXXX and the address, XXXX XXXX XXXX XXXX, XXXX XXXX have never been associated with me or anyone in my family. Ive looked up the address that was shown and it looks to belong to a XXXX XXXX. Please have the company do a deeper dive on the debt and remove from my credit immediately. If there are further steps to take on my side, please have it expedited as this is not my debt and is dragging my score down.
09/01/2020 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • XXXXX
Web
I kelp receiving phone calls from a company saying they were collecting a debt, however the company that they trying to collect has fraudulent information. I have proof from one of the statements with a different account information were listed must be same companies with different cards that were issued. It looks like they amount were from XXXX and the company says bills were from XX/XX/XXXX-XX/XX/XXXX and the debt look much older and the company wants to make as it look charges were recent. I have called the company to resolve this issue no one wants to talk they only talk in threatening language and wants to add me to that's over 7 years ago on my credit report.
05/06/2021 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • VA
  • 23235
Web
On XX/XX/2021 I received an uninvited and unauthorized call from XXXX XXXX of glass mountain capital LLC, who asked for me by name once I reapplied i was indeed XXXX XXXX, He stated that he was a debt collector and he was attempting to collect a debt for his client SECURITY XXXX XXXX XXXX, Mr.XXXX continued by stating that he was calling regarding a account that I'm unware of, I asked Mr.XXXX repeatedly how did he receive my name, address and personal information, Mr.XXXX started to became very frustrated and rude with me with the questions I was asking about MY personal information. Mr.XXXX wasn't answering any of my questions and hanged up the phone on me.
06/21/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 32726
Web
I was notified by Glass Mountain Capital LLC about an alleged debt with XXXX XXXX XXXX XXXX ). I notified XXXX XXXX XXXX XXXX ) over ten years ago about this fraudulent account and from my recollection, they took care of the issue. However, my name has been associated with this alleged debt. I request that this collection agency provide the original documentation for this account, with my original signature and date, as governed by the Fair Credit Report Act. In the letter the letter from Glass Mountain Capital LLC, it states that they contacted their client, XXXX XXXX XXXX XXXX. I have not idea who or what this company is and have never heard of them.
04/26/2022 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MI
  • 492XX
Web
This company has called my work phone number multiple times. The first instance my coworker answered ( before I arrived at work ) when my coworker asked for the number for me to call back they simply told her " Use the number on the caller ID '' ( Unprofessional, rude ) I called them back and let them know they were not allowed to call my business line at all. A week later ( today ) I received yet ANOTHER call from this company after telling them they were not allowed to call my work number. This is 100 % illegal. They do not speak to anyone once you tell them to not call Call dates XX/XX/XXXX, XXXX - XX/XX/XXXX, XXXX
04/21/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • LA
  • XXXXX
Web
I recieved a bill from Glass Mountain Capital on XX/XX/XXXX. This bill stated I owed {$1100.00}. I called on XX/XX/XXXX. The person I spoke to said the company owed the money was XXXX XXXX XXXX. And they might sue me. I explained that I had my identity stolen in XXXX of XXXX due to a security breach with a local hospital. I offered to send the police report and FTC complaint file in XXXX and another FTC report filed last year. The person I spoke with stated they would inform the company that it was a fraud case and hung up. Today I recieved more correspondence from them to harrease me.
12/30/2016 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • AZ
  • 85234
Web
My family members have been receiving calls wanting my credit card debt paid. I try to call back the number and no answer. On XX/XX/2016 Glass Mountain Capital LLC sent an envelope to my mothers house asking for the debt to paid on my XXXX card. In this envelope they had numerous papers with all of my family members phone numbers, addresses, and social security numbers. There was also no XXXX bill in the paper work only a XXXX one. Both of these cards have been paid off years ago. They have no proof, yet requesting money and harassing my family. Along, with obtaining sensitive information.
03/17/2022 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • FL
  • 344XX
Web
XXXX XXXX is still attempting to collect a false debt with the following aliases : Glass Mountain Capital LLC XXXX XXXX XXXX XXXX XXXX XXXX has sent a letter to tell me that they sympathize with ID theft and would remove the false debt, yet they send another letter to offer a SETTLEMENT through the Glass Mountain LLC for that same debt that was not incurred by me and already proven to be a false. I am tired of the harassment and will be reporting them to a credit bureaus and federal entities to cease all communication and use of my personal information.
10/07/2019 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • TX
  • 75219
Web
his number called & left a message that said : XXXX XXXX calling from XXXX XXXX XXXX in regards to referernce ID XXXX. I would need to hear a call back from you at XXXX. I'll be in the office here today till XXXX. Then I got a call from the same number 3 minutes later saying : XXXX XXXX from XXXX XXXX XXXX. I think this is bogus. I am not going to return the call. If they call again, I am going to try & respond through the XXXX Messaging Service I used to make them leave a message. I am going to request something in writing.
01/14/2021 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 60629
Web
I received the following text message without receiving a written notification informing of a debt collection attempt. " I am a debt collector with Glass Mountain Capital LLC. This is an attempt to collect a debt, any information will be used for that purpose. Please return my call at XXXX. ( Text STOP to opt out of future messages ) '' I am concerned messages like this ( I have researched and found other individuals have received similar messages ) may be used in attempts to defraud financially uneducated consumers.
05/18/2016 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • DC
  • 20020
Web
Glass Mountain Capital Address shared information about my debt with my younger sibling who shares a phone line on my mobile phone plan. I 'm not sure how they received her telephone number but I assume because I am the primary account holder they were able to locate my information. However they contacted the wrong number. I was contacted and told the collection agency threatened to sue me during this phone call. I did n't talk with them but decided to contact your office to resolve this matter.
05/15/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 615XX
Web
Glass Mountain Capital keeps calling me and hanging up. There is no response when I pick up the line. I suspect this is about someone named XXXX XXXX whom I have zero affiliation with. I have owned this telephone number for over 20 years and so not understand why I keep getting this harassment from multiple debt collection agencies no matter how many times I have told them that whoever this person is has not had this telephone number since the 1990 's.
03/17/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19401
Web
I reached out to Glass Mountain Capital LLC XXXX XXXX XXXX XXXX, XXXX XXXX IL around the beginning of XX/XX/2022 to verify a debt and got a generic response that answered none of the questions that I requested to be answered via my conditional acceptance. The response I was given on XX/XX/2022 also has multiple FDCPA violations furnishing information on a consumer credit report without the consent of the consumer is a violation of the FCRA.
11/05/2021 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • CA
  • 91730
Web
No communication with me ( alleged debtor ) Company acquired my work contact illegally. Contact has nothing to do with any financial contracts, they are a work colleague. Company keeps calling my contact and leaving voicemails for me. If I call that number they will report the debt to reporting agency and state that I called them confirming acknowledgement when I was only trying to call them to stop them harassing my contact.
11/16/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • SD
  • 570XX
Web
On XX/XX/2020 at about XXXX XXXX I received a text message from XXXX. The message stated it was from Glass Mountain Capital LLC and they were attempting to collect a debt. The message asked that I call them at XXXX. I do not have any outstanding debts nor have I done any business with this company. In reviewing their XXXX complaint history, it appears this company has a history of attempted fraud.
01/15/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • VA
  • 22306
Web Servicemember
I was notified by official mail addressed to me that I was to pay a debt not incurred by myself, but by result of someone acting as myself via using my personal identity in order to create a credit account with a consumer financial platform. I'm actively working with the appropriate agencies as I'm disputing the debt as a result identity theft, as I did not incur said debt that I was notified to pay.
04/21/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • GA
  • 317XX
Web
On XX/XX/2023 I reached out to glass mountain capital to settle a collection. I then ask for verification of this account and the company could not provided me with proof of this account being mine. Also the address is not up to date and I never agreed to anything with this company. They have me owing XXXX I would like this account removed from my credit profile from all three Bureaus.
09/09/2016 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Threatened to take legal action
  • IL
  • 61554
Web
All these people care about is getting that {$400.00}!!!!!!!!! What I told them is irrelavant!!!!!! My spouse and I are struggling as it is with things!!!!! We do not need anymore XXXX added onto what we have going on!!!!! And I ai n't responsible for a XXXX THING!!!!! These people gave this account to a XXXX collection agency!!!!!! We 're sick of this XXXX!!!!! For real!!!
08/29/2023 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • WA
  • 98102
Web
I owed glass capitol mountain XXXX dollars. I called and agreed to settle the account and consider it paid and closed for XXXX dollars. I had them send an email saying so. I'm trying to fix my credit and waited for the credit bureaus to get the paid off debt and it said after 2 months that I still owed the rest of the XXXX dollars after I already settled for XXXX dollars.
03/11/2019 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • IN
  • XXXXX
Web
XX/XX/XXXX-XX/XX/XXXX, they call at least 4 times a week using a spoofed number and I've confirmed from them multiple times that they have 1 office in upper Illinois and they keep calling me from a Southern Indiana # - they spoof all their calls to me. I've told them 2 times about how spoofing their # is illegal and they just get rude and defensive and hang up on me.
03/25/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 756XX
Web
The rep calls and asks for me by first name, i ask who they are and they give their name and again ask for me, i ask again who they are with, and they refuse to identify themselves. The times they do identify themselves as glass mountain capital, it is after multiple attempts to ask them to identify themselves. This has happened everyday for at least three weeks.
03/10/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IL
  • XXXXX
Web
I was falsely reported as having an open debt by a medical provider. The medical provider stated I was reported to the debt collector Glass Mountain capital in error and i was provided a receipt which shows proof of payment. For nearly two years Glass Mountain capital has attempted to collect this debt despite being provided proof of payment by XXXX XXXX.
05/02/2016 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Frequent or repeated calls
  • SD
  • 577XX
Web
I have repeated calls that started on XXXX XXXX. They call twice a day and refuse to tell me who they are and why they are calling. If it is a debt collector they have not sent any written validation notice within in the required 5 day from first contact. They continue to harass and annoy me and refuse to tell me who they are or why they are calling.
11/11/2021 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • IL
  • 60620
Web
I received a letter dated XX/XX/2021 from Glass Mountain Capital LLC. I did not give Glass Mountain Capital LLC permission to contact me. Glass Mountain Capital LLC used obscene language by alleging I owed a debt. The alleged debt is disputed. I do not have a relationship or contract with Glass Mountain Capital LLC.
09/27/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • KS
  • 67502
Web Older American
I received a letter dated XX/XX/XXXX after repeated phone calls and I told them I did not have an account with this bank in Missouri. They want me to pay a debt of {$1300.00} and the letter came from Glass Mountain Capital trying to collect a debt from XXXX XXXX XXXX XXXX. I want the collections to stop.
04/13/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • IL
  • 601XX
Web Older American
They are calling every 30 minutes throughout the day, every day. I have requested they stop. One woman got nasty with me. I do not know who they are. I have no debts and I do not owe them anything. I have told them they have wrong number. They continue to call!
05/09/2023 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • IL
  • 60440
Web
Over the past year I have received various non stop calls, even after telling them to please stop contacting me via telephone. They keep callinf from different numbers. the debt that they are trying to collect has been removed from my CR due to XXXX violation.
05/09/2019 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • KY
  • 40272
Web Servicemember
XXXX XXXX XXXX calls me every day multiple times a day. When I have answered the phone, it's a recording asking me to call them. I have asked them to quit calling me and told them that I have financial hardship but will pay when I can.
09/23/2021 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 60035
Web
I closed my account with XXXX in XX/XX/2020 However, they Did not follow my instructions and continued late fees and interest. Currently they havea fraudulent amount in collections.
09/23/2021 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 60035
Web
I closed my account with XXXX in XX/XX/2020 However, they Did not follow my instructions and continued late fees and interest. Currently they havea fraudulent amount in collections.
10/17/2019 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • AR
  • 72032
Web
this company called me today and I told them to stop contacting me by phone every thing must be in writing
10/31/2018 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • MI
  • 48038
Web
Keep calling me while I'm at work I wish they would email me. I told them to stop calling and email me
11/23/2016 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • FL
  • 33487
Web Older American
Glass mountain capital is trying to collect a debt which is not mine. I am a victim of identitytheft
03/24/2023 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 763XX
Web
The debt collector keeps calling me after I told them multiple times to stop. And they keep calling
01/18/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • OR
  • 972XX
Web
Got a text from Glass Mountain Capital LLC about their attempt to collect a debt. I have no debts.
08/18/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene/profane/abusive language
  • FL
  • 32073
Web
left voice mail saying " XXXX '' and making continuous hang up calls
06/18/2020 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • FL
  • 33407
Web
A debt I don't have no idea about
12/30/2023 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CT
  • 06770
Web
12/28/2023 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IL
  • 60452
Web
11/21/2023 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 91776
Web
11/03/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TN
  • 37664
Web
10/05/2023 Yes
  • Debt collection
  • Credit card debt
  • Threatened to contact someone or share information improperly
  • Contacted you instead of your attorney
  • XXXXX
Web
07/22/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 327XX
Web
05/25/2023 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • AL
  • 35654
Phone Older American
04/18/2023 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MS
  • 39206
Web
03/13/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 78252
Web Older American, Servicemember
11/03/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • WA
  • 98270
Web
08/25/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • 30038
Web
05/27/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NY
  • 10990
Web
05/17/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • VA
  • 23601
Web Older American, Servicemember
05/14/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • VA
  • 23601
Web Older American, Servicemember
01/05/2022 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • PA
  • 19142
Web
06/04/2021 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 79936
Web
06/02/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • AZ
  • 86320
Web
04/09/2021 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • VT
  • 05156
Web
11/20/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95758
Web
05/29/2020 Yes
  • Debt collection
  • Auto debt
  • Attempts to collect debt not owed
  • Debt was paid
  • MA
  • 02093
Web
04/27/2020 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
Phone
03/27/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 77033
Web
02/06/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Problem with a company's investigation into an existing issue
  • Problem with personal statement of dispute
  • CT
  • 06516
Web
10/01/2019 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • OK
  • 73505
Referral
06/18/2019 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 75080
Web
04/16/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 78734
Web Servicemember
01/10/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • IL
  • 60938
Web
12/06/2017 Yes
  • Debt collection
  • Payday loan debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • 77036
Web
11/09/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • PA
  • 19152
Web
09/15/2017 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • NY
  • 11357
Phone
05/18/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33613
Web Older American, Servicemember
03/29/2017 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 77489
Web
11/08/2016 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • TX
  • 79109
Web Servicemember
10/12/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IL
  • 60004
Web
09/27/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • MA
  • 02452
Phone
08/30/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MO
  • 63857
Postal mail
08/11/2016 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • IL
  • 62702
Web
07/25/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MD
  • 21044
Web
07/08/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 12839
Web
04/14/2016 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MA
  • 01845
Web
04/04/2016 Yes
  • Debt collection
  • Credit card
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MN
  • 55330
Web
03/29/2016 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Frequent or repeated calls
  • MI
  • 49501
Web
03/15/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75211
Web
02/25/2016 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92677
Web
08/01/2015 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Threatened to take legal action
  • ME
  • 04915
Web
06/30/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • KY
  • 41075
Web Older American
06/30/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 85387
Web
06/10/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene/profane/abusive language
  • MA
  • 02062
Web
04/01/2015 Yes
  • Payday loan
  • Can't stop charges to bank account
  • FL
  • 32712
Web
02/23/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 11385
Web
02/19/2015 Yes
  • Payday loan
  • Can't contact lender
  • MI
  • 48336
Web
01/05/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 32526
Web
12/29/2014 Yes
  • Debt collection
  • Credit card
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • SC
  • 29909
Web Older American
09/04/2014 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Used obscene/profane/abusive language
  • AR
  • 72143
Web
08/20/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 96021
Web
08/15/2014 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95816
Phone Older American
08/01/2014 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • HI
  • 96816
Web
07/31/2014 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Frequent or repeated calls
  • DE
  • 19943
Web
07/16/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 19149
Web Older American
07/11/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 19149
Web Older American
06/20/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • DC
  • 20002
Web
06/04/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 85345
Web Older American
05/21/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NV
  • 89122
Web
04/17/2014 No
  • Debt collection
  • Payday loan
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 75287
Web
04/11/2014 No
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • OK
  • 74804
Web Older American, Servicemember
02/07/2014 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • OH
  • 44241
Web
02/06/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 77598
Web Servicemember
02/05/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 77598
Web Servicemember
01/25/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92346
Web Older American
01/22/2014 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75077
Phone
12/16/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • SC
  • 29640
Phone
11/15/2013 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Called after sent written cease of comm
  • CO
  • 80120
Web
11/01/2013 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 93306
Web
10/29/2013 Yes
  • Debt collection
  • Credit card
  • Taking/threatening an illegal action
  • Sued where didn't live/sign for debt
  • CA
  • 90277
Web
10/22/2013 Yes
  • Debt collection
  • Credit card
  • False statements or representation
  • Attempted to collect wrong amount
  • PA
  • 19026
Web
10/18/2013 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 11581
Web Older American
09/12/2013 Yes
  • Debt collection
  • Credit card
  • Communication tactics
  • Frequent or repeated calls
  • NJ
  • 07002
Web
07/29/2013 Yes
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • GA
  • 39817
Web