GENTRY FINANCE CORPORATION CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via
05/12/2017	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	UT 84120	Web
On XX/XX/XXXX I told XXXX at Gentry Finance to stop calling me and to only communicate with me through mail and she told me that wont happen she will still call me. I have the recorded phone call. Every day s he ( XXXX ) and XXXX still continue to call me after written and verbal to stop calling me. I have asked for a statement showing me where my money is going because I do not get a receipt so I have no proof they are applying it to my bill. They refuse to provide it to me and told me they do not have to. ( I also have proof of this on a voicemail. They have repeatedly left voice mails for me to refinance my loan and goes into detail about it on my voicemail. I should not be past due but they are saying that I am and that is why they will call me. They keep calling my family, friends and other family members that I do not even talk to much and was not listed as a reference or a contact on my loan agreement. They know my address and my phone number since I have talked to them on it and they have left voicemails so they should not be contacting my references. They told me they are going to take me to court unless I pay them the amount they are requesting. I am not going to pay this amount, I want a statement as of the validity of this debt amount. I want them to stop calling me as I have asked and my family members, there is no reason to continue with the humiliation from them being constantly called. Now they have a company calling me telling me they are taking legal action against me that I need to pay the debt. The voicemail says that I need to contact them before they take any legal acti on against me ( on my voicemail ) from XXXX . When I try to contact this number back, my phone company will not let the call go through because it says that it is not a working number. There is no reason they need to call me every day. They leave me voicemails daily and my account is not even past due. They call me daily and it is always the same two people, XXXX or XXXX . I have told them both that I do not want them to call me and I only want communication through mail and XXXX told me they will continue to call me. I do have the proof because all calls to them are recorded. I have read up on the laws and I have the right to request a statement of validity of the amount and I also have the right to request they do not call me, and I am choosing to invoke that right but they will not follow it. I am not trying to dispute the debt just the amount. I want to know that every penny that I am paying is going on the debt and not in some ones pockets since I only pay with money orders. I have had a XXXX XXXX and they still continue to call me and they have my nerves shot. I am a nervous wreck. They have disclosed information to my family which is making me really struggle going around my family due to embarrassment. I have a hard time sleeping because of the way they harass me then talk to me when I do talk to them. I really need some one h elp to make them stop. This is not fair, I am not behind! I can provide this proof in the voicemails and in the calls. I can pull the records and the recordings.
07/05/2022	Yes	Debt collection I do not know	Written notification about debt Didn't receive notice of right to dispute	NV XXXXX	Web
To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. GENTRY FIN XXXX XXXX Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( i ). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness. Under the FCRA 15 U.S.C. 1681i, all unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that you have on file for each of the accounts listed below within 30 days of receipt of this letter then you must remove these accounts from my credit report. PLEASE DELETE ALL ACCOUNTS THAT ARE NOT XXXX XXXX COMPLAIANCE Please provide me with a copy of an updated and corrected credit report showing these items removed, I demand the following accounts be properly verified or removed immediately. PLEASE BE AWAR THAT DEPENDENT ON YOUR RESPONSE I MAY BE DETAILING ANY POTENTIAL ISSUES WITH YOUR COMPANY VIA ONLINE PUBLIC PRESS RELEASE INCLUDING DOCUMENTATION OF ANY POTENTIAL SMALL CLAIMS ACTION. I AM ALSO INCLUDING A COPY OF MY COMPLAINT TO THE ORGINATION BELOW : CC : XXXX XXXX ASSISTANT DIRCTOR OF ENFOREMENT CONSUMER FINANCIAL PROTECTION BUREAU CC : CONSUMER FINANCIAL PROTECTION BUREAU CC : XXXX XXXX XXXX XXXX : XXXX XXXX XXXX : FEDERAL DEPOSITE INSURANCE CORPORATION CC : COMPTROLLER OF CURRENCY CC : CREDIT AND INSURANCE CC : STATE REGULATORY AGENCY
09/13/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	UT 84401	Web
Gentry finance located in XXXX ut is the most difficult company to deal with. They have done nothing except make this loan difficult and unpleasant to say the least they have harrassed me to a point of feeling like a loser i wont answer my phone any longer. They have called my work more than 20 times after my boss told them not call they have harrassed my family members to a point with threating messages to give me and my info on my loan which should be private i borrowed XXXX dollars made every payment but has been late cause i get paid on the XX/XX/XXXX and XX/XX/XXXX and my payment is due on the XX/XX/XXXX if I I had money I would n't have got a loan through them I am struggling I have made every payment of {$150.00} and they add on {$30.00} every month for a late payment they will not change my due date to XX/XX/XXXX I still have to pay my rent or my car payment or my insurance and i have a family to take care of .I have to survive too they are harassing me I ca n't take it anymore please help me. they threaten me to take me to court by tomorrow morning at XXXX XXXX if a payment of XXXX is n't made which I am late making a payment but the XXXX is unbelievably wrong. They are not understanding they are bullies with big mouths i have been in there a witnessed this lady named well i forgot her name she was in charge of XXXX XXXX which has meged with gentry any ways i went in there to pay my bill and she was screaming at this person on the phone and was flipping him off as she was talking on the phone to this person. Its so uncomfortable going in there. They should be arressted and fired everyone of them. I am suprised no one has done anything to them its total evil there. thank you
02/19/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	OK 74820	Web
I got a payday loan and my payments were current until XXXX when I separated from my husband. I have received numerous collection calls both on my personal cell and at my place of employment. My supervisor has told the company over and over that I am not allowed phone calls at work, yet they continue to harass me. I told them that I would pay them off as soon as my income taxes came in, however, they persist in calling my employer. Today, my boss specifically called me into her office when she called and I heard her tell the company that I was not to receive calls at work or else I would lose my job. The company manager replied, that she would continue to call because I had signed a paper saying she could call. My boss then told me if she calls again, I will be terminated. From everything I am reading, the finance company should cease harassing me at work. While I was on speakerphone with both my boss and the company, she disclosed personal payment information that was confidential as well.
01/31/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	TX 76706	Web
This is now my 3rd complaint regarding XXXX XXXX in XXXX, Texas on XXXX XXXX XXXX. I am still getting calls at my job and my references. I have asked that the only form of contact I would like to have with this company is by mail. I have sent a letter in writing asking them to do so and they seem to disregard it. I have sent the CFPB copies of the letter I submitted and the letter they left at my job. There harassment is causing me to almost lose my job because they are not only calling the phone number i provided to them for my job, but they are also calling my emergency maintenance phone number which i am not too sure how they got that number. Here is the complaint number on the last complaint I made XXXX, also here is the complaint number for the first complaint XXXX. Again I do not want this company to call my job or my references. The only form of contact is by mail.
09/08/2021	Yes	Debt collection Payday loan debt	Communication tactics You told them to stop contacting you, but they keep trying	UT 84010	Web
I took out a loan about 2 month ago my hours at work have been cut and I asked them to hold off on contacting me until I could get paid, they have called my work 4 time and today was the last call to the employer and 3 time in the past 2 weeks, my boss at work has told them to stop calling and the company has no time to be answering call for employees that owe debt, I have asked them for the fourth time to stop contacting me but there has been 3 call a day and at least once a week to my employer. They are also ver rude and very unprofessional when calling I did call saying they will sue me and garnish my wages if I dont pay to me thats threading gentry finance could do much better
06/04/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	UT 84107	Web
I was told my pay off was XXXX I missed 1 payment since they relocated out of the city I am live and you cant pay over the phone, I had some serious medical come up .. anyway when I went in XX/XX/XXXX they said I now owe {$640.00} .. I tried talking to them, the lady was very rude and said its too late we sent it to an attorney so you can make a payment but it wont help you.. however what really upsets me and I think is against the law is that I sent someone over the next week to make another payment, they disclosed to him that I was delinquent on my account and also gave him my balance..
04/09/2018	Yes	Debt collection Payday loan debt	Threatened to contact someone or share information improperly Contacted your employer	UT 84010	Web
This company has contacted my employer several times after being asked repeatedly to stop by my boss. I have also told them to stop contacting my work, and they kept calling. They said today XX/XX/18 the only way to fix that is to come in today and pay this. Or youll be getting sued and were working with an attorney now. I replied that I would go pay then as soon as I could but that I didnt want them to contact my employer again. She said it needs to be paid today or we will. I spoke with XXXX at convienient loans
08/16/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	TX 78504	Web
Account had been charged off and was closed in XX/XX/XXXX, original loan amount was {$200.00} and high balance was {$270.00}. Now, in or around XXXX or XXXX of XXXX, the balance changed suddenly from {$270.00} to {$570.00}. There has been no notice, no other updates from the company, or payment history since XXXX until this sudden increase in balance. This does not seem like a fair collection practice and has already been disputed with credit bureaus to no avail.
07/15/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	LA XXXXX	Web
I submitted disputes by certified letters concerning information on my credit report and requested verification from the company. The verification they sent me was a print out and did not include my signature as requested showing I ever owed any money to this company. No other correspondence was received nor where any of my credit reports ever updated to show that I was disputing the information on my credit reports.
01/09/2019	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	NV 89183	Web
I have recently been a victim of identity theft and as I went over my credit report I came across this account Gentry Fin that I noticed does not belong to me. Identity theft has drastically effected my lively hood and life and im asking that this account that I have no knowledge of or did not open to please be removed and deleted as it has been reported as Fraud.
08/02/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	SD 57702	Web
This company is reporting twice on my credit, starting that I had 2 loans and they are unable to provide proof to me of the second loan ; when I asked to have the credit report fixed they offered to remove the loan that is accurate, to leave the inaccurate loan reporting with a balance.
07/06/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	NV 89123	Web
While reviewing monitoring service noticed a fraudulent Loan was taken out under my name back in XX/XX/2013 by company Gentry Finance for total amount of {$320.00} i have googled the company and found only one number that did not work.
05/11/2018	Yes	Debt collection Payday loan debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	UT 84010	Web
I have filed a complaint once. The companies response specifically stated they dont intend to disrupt the workplace and they noted the account and will stop calling my employer. They continue to do so MULTIPLE times a day.
09/07/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NV 89123	Web
Upon Viewing my new monitoring services i noticed an account not belonging to me from company GENTRY FINANCE. This account does not belong to me and is fraudulent I am a victim of identity theft and it has been reported.
04/07/2017	Yes	Payday loan	Charged fees or interest I didn't expect	AZ 865XX	Web
Embarrassing phone calls made to my work of employment, harrassments made to my supervisor as well myself. I am currently a single mother trying to get a place for my son and myself, no vehicle and recently divorce.
02/20/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	UT 84404	Web
CONVNIENT LN # XXXX is reporting an account to my credit that is not mine. I have a mixed file and this account does not belong to me and needs to be removed off of my credit report.
08/05/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	ID 83605	Web
On XXXX XXXX 2017 someone used my name to get a payday loan. I checked my credit report and I did not open that account that day.
05/19/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Information belongs to someone else	UT 84601	Phone

01/20/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	UT 84118	Phone

07/22/2021	Yes	Debt collection Payday loan debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 76549	Web

06/10/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	GA 30549	Web

09/18/2017	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	TX 76112	Web

08/25/2017	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	UT 84070	Web

05/11/2017	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying		Phone

04/13/2017	Yes	Debt collection Payday loan	Improper contact or sharing of info Contacted employer after asked not to	UT 84067	Web