Genesis Lending CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
04/07/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	GA 30606	Web
XXXX XXXX in XXXX, GA campus. I Spoke to this school regarding the XXXX XXXX XXXX XXXX XXXX program in XX/XX/XXXX. I had decided not to attend because of my current position of 8 years and the last 2 years being harassed. I had found another job, but they promised me that me returning to school that I would benefit my future. I returned to the XXXX campus and signed up to enroll and started the end of XXXX for class. Class went ok. I applied myself, and being in the XXXX field for 14 years it really helped me follow what was required. XXXX XXXX ( XXXX ) was introduced to our class in my XXXX ( of a 8 month program ) month. We was to have a class participation mock interview. That was discouraging I was told I could have wore something better than I did by the XXXX supervisor, that had NEVER spoke to me XXXX on XXXX or did n't even know my situation! I felt that was inappropriate and rude. My instructor felt the same way when she asked what was bothering me once she saw my demeanor change. She reassured me that I for what we did for that day I was appropriate. I sent XXXX my resume approx. XXXX times with it being returned only once being altered. Even up into me updating my resume after completion of the XXXX program. I was allowed to get kicked out of my externship site at the small XXXX practice because I called out for the first time with a XXXX. I tried to speak to XXXX regard concerns of my site a week prior to that incident. I had to wait approx. 2 weeks before I was able to find another site to complete XXXX hours of my externship to graduate. I spoke to the XXXX director, and her director, to the Director of Education and then to the Dean. I still have not gotten proper leadership and/or any concerns of my future from any of them. I have n't been instructed to perform an mock interview to see if I 'm even ready for an interview in the field, my resume have n't been properly reviewed and addressed in follow-up. And as completion of the XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX, now XX/XX/XXXX I yet to receive my diploma. I got XXXX to see me when I went to the XXXX campus to see Financial Aid regarding disputing my loan, under false allegations & promises. Then I got the same subjected reactions of where I am right now a month and a half later of completion. Nothing!!!! I witnessed a lot of unfortunate situations at that institute. But mines is that I applied ALL I had to get this and understand insurance and billing. Even though I have overall been in the XXXX field for 14 years, I have not had to work with any insurance with patients or even with the insurance companies.I 'm hand-on patient care. In different classroom settings I heard on many separate occasions that we was in an advance program. I can agree to that.A lot of my classmates had a hard time following. I felt they should have had a proper screening of applicates of this program. It was very advance that in completion of the program XXXX felt we would n't be able to get allowed to extern at any medical practice that would let us do their billing. On behalf of the relationships of the entire XXXX staff that was true. I was told during my extern when I was asked not to return to the XXXX office that my starting off at making XXXX hrly was to high.I also explained that was where I was now. So why would I take a big cut in pay with on top of having 14 years in the field?!? I stated to her then if I was told that when I signed up for the XXXX program I would not have done this program at all. I have even went to spend out more money to take a certification test just to maybe help my chances in getting hired and to make more money. I do n't think it is fair that I have n't gotten any kind of resume support, job search help and ect of the understanding of me completing the program that I have to be in more debt!
04/28/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 488XX	Web
I am a previous student that attended a XXXX XXXX XXXX campus in XXXX PA. I was enrolled in XXXX XXXX and graduated on XXXX XXXX. I was more or less told that in order to attend the school that I would have to take out " The XXXX XXXX '' in order to have all my finances for school set. My finacial advisor roughly 1 week before I was set to leave for school contacted me and told me this. He stated that it would be in my best interest to find a qualified co-signer just in case my credit was n't enough. My grandmother said that she would be willing knowing that she may not be needed. She did not sign any papers of any sort all they had from her was contact info and a SSN. The financial advisor contacted me the next day to tell me that everything was set. Once I started class they pulled all of us students out who had the Genesis Loan and told us that we would actually have to make payments while attending class, which was not discussed prior to applying for the loan. And as your organization knows by know what they did to students who could n't make payments on time. I was fortunate enough to find a local job ( without the schools help ) to help make ends meet. I worked 6 days a week just to get by. After my 3rd month I contacted Genesis and I told them that they needed to work with me on my payment amount because i was not going to be able pay the amount that they were aquiring. Which happen to be upwards of {$300.00} a month, they actually did agree for me to pay {$80.00} a month after going back and forth on a number. My grandmother contacted me after this was all said and done making me aware that she was actually placed on the loan as a co-signer without any idea of this happening. I called Genesis back once again extremely upset about this demanding that my grandmother be dropped as a co-signer. They told me then that would not be an option. Once I graduated and moved back home, I was contacted and made aware that my payments were going to skyrocket to roughly {$310.00} a month. This was on top of the federal loans i was now making payments on as well. After one year I contacted them again about possibly refinancing the loan with a balance at the time of around {$21000.00} and a 14.9 % interest rate. I was told that my loan did not qualify to be refinanced because it was not a credit based loan. So I then asked why I needed a cosigner and was not given a straight answer. Then again I told them to remove my grandmother from the loan, and they actually did at that point. At this point I began to search for financial institutions to possibly buy out the loan to help lower my monthly payment. And this was the time that there were whispers of a federal lawsuit against XXXX and no body would touch the loan. Then I found out that the loan was going to be sold to XXXX, this is the absolute worst company to deal with when it comes to private loans. Customer service was horrible, they too would not give you straight answers. Still they would not work with me on refinancing the loan. I saw the letter come out about the money being put aside for the relief for those students like myself who took out the Genesis private loan. So I decided to call XXXX to touch base in regards to the situation and they still to this day tell me that has nothing to do with the private loans and that is federal loans only. In XXXX XXXX I was actually able to have XXXX XXXX buy out the remaining balance on the loan. Over the 4 years of paying on the loan I did not make a dent in the balance on the loan at all. Taking out that loan itself has set me back so far in getting my families financial life on track. Now that I have basically cut the payment down to roughly a XXXX or what i was paying I can breather a little better these days.
08/03/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	GA 30188	Web
I was a student of XXXX back in XX/XX/XXXX, when I " graduated '' there in their XXXX program. Tuition rates were incredibly high for this program but as a single mother, I believed them when they told me that my profession would lead me to a comfortable income which would easily pay back the private loans needed to cover tuition cost. I was given no other loan options apart from a " Genesis '' lending loan. As students we were not given much detail to how many loans were being taken out or even when the loans would begin. I started paying Genesis right away and realized the exorbitant interest rates and knew I had certainly been taken advantage of because XXXX offered no other options. Little did I know they were in cahoots with one another. Last year ( XX/XX/XXXX XXXX after paying off thousands in my Genesis loans along with thousands of dollar worth of interest, I received a letter that said I as was to be part of a lawsuit in California where the state general would be going up against XXXX colleges fraud with Genesis Lending. I was so relieved. This bill has been such a monkey on my back since graduating.I also would like to note, approx XXXX months after graduating a collections appeared on my credit from XXXX colleges. When I called them they told me I still owed them over {$1000.00}. I explained that they told me I was completely paid in full ( as you have to be in order to receive their diploma which I have ). They said no that I must pay the money now or else it will be on my credit. This is flat out stealing .I hope no one ever paid that extra cost that they randomly decide to tack on to student accounts. I realized this was one of the accusations in the lawsuit against XXXX. I realized I was a affected by all of what is mentioned. I was certainly taken advantage of. Well, I 've been keeping tabs of the progress and saw that the government rewarded debt relief to those involved. I anxiously awaited the reduction to reflect on my account, knowing that I have already paid over 60 % percent of my loans so technically my remainder should be absolved. Well without ANY notice the Genesis website stopped working and I was contacted via email by a third party who claims they now own my student loan debt. Genesis/XXXX transferred my debt so I would not receive any of the promised debt relief. I went online and realize this is happening to many accounts who were plainly supposed to be included in the lawsuit settlement. They are slimy and found a way around it. My payment ceased with Genesis and my first statement payment due with this new company " XXXX XXXX XXXX ''. I explained my dilemma to them and that Genesis has shut their doors to me and that there is no one to talk to about this. I am not even comfortable making these payments to a new company. I feel I have been wronged and so have many other people. Not only was I told I am somehow no longer part of the lawsuit settlement even though I received a letter that I was, now my debt belongs to someone else entirely and I am expected to make a double payment immediately or else I will go to debt collection after paying thousandss? Please help me find resolution or seek the appropriate legal counsel. Thank you.
08/04/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	CA 95330	Web
Earlier last year, ( perhaps XX/XX/XXXX ) upon learning of the Attorney General of California 's lawsuit with XXXX Colleges to shut down various campuses, I immediately called Genesis Lender to cease any and all future payments and informed them of why. I was put on hold for about XXXX mins and was asked if I received a letter stating to cease all payments. I told them no and that I would not be making any more payments until the matter is resolved. A week later, they still took out a payment and the process to refund my payment suddenly was 6-10 week process after I stated a week prior to no more payments. According to the representative, I never stated I wanted to cease payments during the last initial call. I argued, " so then, I just called last week for what then??? " On XX/XX/XXXX, I learned many campuses had shut down, including the XXXX College I attended for the private Genesis loan. I already have a compliant filed with XXXX to Consumer Finance and stated I was told I was going to get financial aid, but never did and was never informed of it which is why they set me up with a Genesis loan. A loan that I felt I had been unfairly floating for over 3 years. The balance is now more than what I started with. After XXXX XXXX, Genesis would call up to 4 times a day almost EVERYDAY!!!!!!! To the point where I 'm screaming at them to leave me alone! They stated they had nothing to do with XXXX College after I argued that I would not be paying them anything considering what 's in the news with the lawsuit. How could that be if this is a loan for XXXX College, which is part of XXXX College? She ignored what I asked and remained adamant about informing me I owe them payments after MONTHS of not hearing from them. After telling just about every single representative to stop calling me, I would get another call sometimes not even XXXX hours later. I even received a letter stating they would garnish my wages and take legal action if I did n't pay by the end of XXXX. I even had my husband tell them to cease all calls, but it never stopped. To the point where I am left in tears because of the anger risen from all the non stop calls. NOT ONCE did they mention the automatic 40 % off reduction of the balance. They apparently have moved my account with another collection agency and I was informed by a journalist following the story that they too, are suppose to inform me of an automatic 40 % reduction which I STILL feel I should n't have to pay at all because I was never notified of the news of me NOT going to get financial aid, and because I had sat in classes for the entire 3 months, I am obligated to pay my XXXX quarter out of pocket- which is what this Genesis Loan is for. I do HOPE and PRAY that Genesis loans and all other private loans of XXXX Colleges will be forgiven as it is for the Federal Loans. I 'd really like to further my education, but since I have used up my loans for an AA ( a NON TRANSFERABLE AA ) I am unable to afford it all out of pocket. I am hoping this will all get wiped for myself and many other students who could use a fresh start on starting over with an AA degree. Thank you for your time and I hope to hear the latest soon!
07/17/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	IL 60016	Web
XXXX University XXXX : I started having problems with this school about two or three years ago. Things always got bad during the times it got closer for me to graduate. One time I called about the amount of money I would be getting back after book fees, and every time I would call they gave me a different amount every time and told me the last rep was wrong. Then During the time I had to renew my classes, I went through all the steps to renewing my classes ( everything done on time ) and they told me I was fine that I 'll be ready to start my new semester at specific time and when that time came, I could n't log in after a week of the new semester and when I called to see what was going on they told me I never renewed my semester. I then asked about the books and fees, they told me I was still being charged for that semester and for my books because they already sent them out to me and I could n't return them for a refund even if they were n't open, and they dropped me out of school and told me to come back in 30 days or so. I was very XXXX off. XX/XX/2014, during a semester at XXXX, they would n't grade my home work on time. Sometimes it was graded late or they would make me re due my written essays telling me that I copied my work. ( when I know for a fact I written all essays on my own with my own words and thoughts ) I 'm not a lazy person I take school very seriously. But for every class I had after a few classes before this incident occurred, my teachers would n't grade my work on time or sometimes not at all and I would n't get a grade for that week and it would cause me to get a low grad. Another thing I noticed when I did receive a good grade, my percent point would go down every time I got an XXXX, XXXX or even a XXXX. The percent grade would go up then when you checked it again the next day it would go down every time and I did n't understand that. But yes they dropped me out of school last year again saying that my grades where to low and I know for a fact I worked really hard to keep my grades up and get my work in on time done the correct way I read my books and I studied. Now I 'm teed off because I wasted four years at a school who kept dropping me and I had to restart over ; I was with XXXX for four years and I never received anything back after books and fees I received money back only twice during the four years I was with them and that 's weird to me, they would call and tell me, hey you have money left over from your books we will send it to you on such and such date and when the date came I got nothing so I would call and they would tell me how my books and semester took everything that I did n't have anything left over. It was just confusing. I 'm not about money but I know your suppose to receive money back or if anything was left over. Books and classes did not cost much at XXXX University XXXX. So to this day, I 'm paying loan fees that I think is n't far, I want to get out of it because I did n't get what I needed from XXXX, they wasted my time and now I still have to pay for something that did not benefit me at all. They just took my money. And I want it back because I still want to go to a reall college.
03/25/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	NY 13069	Web
I was recruited by XXXX College in 2010 to attend XXXX in XXXX XXXX, FLa. I spoke to XXXX in the college offices and he said that getting federal loans and student aid was n't enough to cover tuition and said that I needed to apply for a private loan. He gave me the website/phone to go to and said that I needed to use this lending company because this is the XXXX the school goes through. They also said that I when I get approved, I would get a loan disbursement of $ 700 monthly for housing and had to pay 20 $ per month for interest to the lender. After applying and being approved for this loan I started school and as promised they gave me a check of 700 $ each month but I had to pay the {$20.00} each month or did n't get my check. Then when the second half of school started they made me apply again to genesis lending services, telling me that the XXXX time I applied it was only for the first half of school year. Not only did I have to re-apply but they charged me XXXX the interest on the XXXX part of the loan and increased my loan interest payment to {$100.00} per month. When I asked why the interest payment went up they said that this is because my loan amount increased. I said but you told me that interest payment through school was {$20.00} per month and now you tell me that I get 800 $ per month for living expenses but I have to pay {$100.00} of it back every month. I was not working and trying to support myself and my family while in school. They also promised help getting work while in school which consisted of them handing me a pre-printed listing of employers in the area that could be, could be hiring. The school also guaranteed to help find and obtain employment at time of graduation. This did not happen. I had to find places that were hiring and obtain all information about those places and apply, they just called to say that I did graduate and that I would be a good employee. They never said that this school has a very bad reputation with the XXXX and employers wont even look at you when you say that you went to that school. Every place that I put an application in in Florida, was immediately rejected because of the school I attended. I do n't think that this is a legal practice and until now I did n't know that I could fight this without having to pay a lot of money and obtain a lawyer. Before I agreed to attend XXXX, I was told that with my school loans and such payment would be approx. {$180.00} per month ... Ha! My school loan payment was over 800 $ month ... I can not afford that. I only make {$13.00} per hour for XXXX hrs a week. I have a family of XXXX and take care of my in laws as well.. When I call Genesis lending they tell me that they can reduce my payments for a short period but will add interest and charges, etc to the back of my loan. They still want XXXX $ per month plus I have had to put XXXX XXXX on hold because of this. I know that XXXX College had put a significant amount of money to help with past and present students because of this loan scam. I thought I signed up for that and thought I was part of that suit, but when I investigated I was not ... So this is why I am doing this ...
07/09/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	FL 33511	Web
On XXXX/XXXX/15, I received a bill from Genesis Lending stating that I still owed {$0.00} when I thought I had already paid my loan off completely.As a result, I check my account online under the history and realized that I was chareged ( XXXX ) {$25.00} fees for a total of {$200.00} that I was not aware of. On XXXX/XXXX/15 at about XXXX Eastern time, I called Genesis Lending at XXXX and talked to XXXX XXXX I informed XXXX that I just received a bill from Genesis Lending for $ XXXX.She advised that my account is completely paid off and she will waive the $ 0.01.Informed her when I checked my account online, it showed that I was charged ( XXXX ) {$25.00} fees for a total of {$200.00} that I waw not advised of.She indicated that they were late fees.Informed her that I was still in school at the time when the late fees were charged.She adivsed that I was still responsible for the interest 6 months after the loan origination and ususally it is a couple of dollars per month.Informed her that I was not adivsed of it and I did not receive any statements or bills.Asked her if the fees could be refunded.She adivsed as far as credit reporting goes, there was nothing she could do becasue they were already reported to the credit buerea.She then asked a supervisor to see if the {$200.00} fees could be refunded.She came back and advised her supervisor XXXX said no.Asked to speak to XXXX.Informed Operations Manager XXXX that I was not adivsed that I had to pay for the loans and I did not recieve any statements or bills.Asked him if the statements were sent to XXXX XXXX.He indicated yes, and advised that XXXX University should have informed me.Informed him that I was also not advised that I was charged ( XXXX ) {$25.00} fees for a total of {$200.00} and I never recieved any paperworks showing such.Asked him to refund the {$200.00} fee.He advised that my account is now completely paid off and by refunding the {$200.00} fee, it would put my account into negative and they would have to credit me the {$200.00} which they could not do since they are only the loan servicer. ( XXXX ) of the {$25.00} were refunded. There were un-authorized charges on my account and Genesis Lending failed to provide statements showing charges, interests, payments and credits as per requested in my previous XXXX responses. Please be sure to provide statements showing such since the loan origination date. Alternatively, please be sure to send a refund check for the remaining balance of {$120.00} plus any interests to my address on file. ALSO, I keep on getting emails and mail indicating that I need to pay my student loan. Please be advised, my loan is completely paid off. Please update your file to reflect this so I do not get further emails or mails.
06/11/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CO 80634	Web	Servicemember
Currently I have student loans with Genesis Lending from classes that I attended at XXXX XXXX XXXX in XXXX, Wyoming from XX/XX/XXXX till XX/XX/XXXX. I am a veteran of the XXXX XXXX and as though I did receive benefits from my XXXX G.I. Bill, the money had to be used for living expenses since my husband and I were unable to receive campus housing due to our marriage status. Because of this, we were unable to use the G.I. bill for its intended use and now we are paying the student loans. Considering XXXX provided high hopes for attending the school, I became a XXXX GPA student and graduated with above and beyond characteristics. When I attended the introduction day where I had to sign tons of papers, I remember specifically them telling me to sign a paper for a private Genesis loan in which I had not been aware of. They wanted me to do this since I did n't not qualify for some other loan. The lady insisted that it was a good loan although I feel I did n't have much time to think about it and I feared that I would not be able to attend school if I did n't do this. I do n't remember going over interest rates or loan amounts but she did tell me they would wait till we graduated to pay them back. After graduation, I applied for many positions and did receive only XXXX call back. In addition my husband received XXXX. I became sole provider till he found a job but I was not properly prepared to work in the position I ended up getting as an XXXX at XXXX XXXX. My hands on teachings were out of date for the current repairs that I had to make on vehicles. I feel that my husband and I were ill-equipped for entering the XXXX as they had lead us on to be as well as my above and beyond attitude that I worked on while attending did not seem to have made a difference. I currently am a XXXX and both my husband and I feel that we did not receive enough or the right sort of education that would help us in the XXXX. We have felt like this for years. Our loans had been on multiple deferments and forbearance as well as while I did have a job, I do remember specifically XXXX instance where I received collectors calls and I had to tell them I could n't pay them back but the lady insisted that I make a payment that very day. The call ended in tears. Myself as well as my husband where not happy with our education as well as the position that we were left in when he could n't get a job and that we had to use the benefits money to pay for our living expenses at the time. We are still to this day trying to get ahead even with our loans on forbearance.
05/02/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	FL 33178	Web
I 'm a former student at XXXX institution in florida. The actual location of the building was XXXX XXXX XXXX XXXX, XXXX, FL XXXX. I was a XXXX XXXX student and I was one of many students that were in the program as the school was getting ready to be sold. At first they told us that it would not affect the students and we would be able to finish with total help for job searching, but as the the classes went on the school was finally sold and yet the same instructions was instructed meaning we were able to finish. Toward the few months of the program the school kept changing the schedule and started to rush teachers on finishing their program. The school laid off a bunch of employees one by one even one of our own teacher in the program. Soon close to finishing class there were only XXXX financial officer which was n't the one that help me during the beginning with my student loans and financial aid, but she kept on telling me that I owed money to the school and that I was n't able to graduate until I got it settled. I had recalled telling her that I had taken cared all my financial situation before I went to clinicals. Which needed to be done in order to go into hospital to follow clinical rotation. But she kept insisting and said that she ask for a loan and she 'll send a letter requesting it but she never followed up when I try to reach her and eventually she was laid off before we got it settled. The school had handed me the diploma but i felt like they were just rushing the students to get finished and that they did n't care for us at the end. I did n't even received help from the career services that was required in the program. Come to find out that the teachers that were teaching at the school had gotten jobs at the hospital where we had attended clinicals. So instead of the students who paid and took out " loans '' for school, never had a chance of getting a job that they were promised in the beginning of the program. I feel like I wasted a year and $ 20,000+ for no reason and I feel like these loans from these private place like Genesis and others, should be discharged because of the false advertising and promise that XXXX College made but decided to take our money and up and leave the students to look for a job on there own after being rushed out. Yes, we got diploma but we need help with Interviews and Job searching which were all included and promise but never fulfilled by the school that closed on us.
04/20/2015	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	MI 484XX	Web
On XXXX XXXX 2011, I decided to attend XXXX XXXX in XXXX MI to attain a XXXX. Upon entering this campus to sign paperwork for submission, I was surprised to see that there was a loan officer with the XXXX representative. As we hurriedly did the XXXX paperwork, the loan officer was taking my information as well. I was real uncomfortable with taking out a private loan that I felt I was rushed into. But I went with it since I wanted the education. She ran my credit I was pre-approved for {$8500.00} at 6.8 %. I was told that I 'd have {$20.00} in school payment amount and {$100.00} when I graduated. My husband would be the sole provider of income for our XXXX yr old son and unborn daughter during the 11 month long program. Little did I know that {$20.00} would be hard to come by. I will never forget the day I was in class listening to lecture and the next thing I know the door opens and someone calls my name. So I get up to meet the woman in the hallway. She said, " You are behind in your payments and you have to make a payment now or you ca n't go back to class. '' So I made my payment and she let me go but since the door locks when closed I could n't get back in until there was a break. It was over an hour. That never happened to me again but it happened to other students constantly. The teacher even said XXXX day when it happened to another student, " You got ta take care of your business or you ca n't come back. '' Little did I know about the loan I was coerced into taking was n't what I thought it was. It was XXXX loans, Note XXXX principal XXXX XXXX principal XXXX with a grand total balance of {$16000.00} at 14.9 %. My monthly payments are {$350.00}. It is very difficult to pay this now and provide for a family. I have paid {$3400.00} in interest and I still owe {$9200.00} in total balance. I understand that {$20.00} a month sky rocketed my interest but I could n't work while in school and I feel that this Genesis Lending took advantage of this. They bate you with the 6.8 % interest and when you actually see your real rate there is nothing you can do unless you want to put off school for another year. I 've tried to lower my rate but they do nothing to help you. I just feel buried in this debt and causes a real burden on my family.
07/12/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	NJ 07202	Web
Just received information about the lawsuit filed against XXXX Colleges to repay the loans that students took out based on their illegal predatory lending partners. I took out a private loan via Genesis Lending when I went to XXXX XXXX in XXXX XXXX, New Jersey. The post-graduation hiring rates were vastly lower than expected, most of my classmates actually went on to work in different fields than that which they studied at XXXX. The " teacher '' must have had little to no teaching credentials seeing as the in class book work was rarely done properly. At the end of my program, expecting to receive more assistance than I did from the career services department, it took me months to get hired at all, and I spent the first month of employment working at an location who had no previous affiliation with the school and whose method of operation was horrendous. I was hired at my current location based on a recommendation by a previous classmate. This location had an affiliation with the school and offered a loan repayment incentive for all graduates of XXXX. Career services, however, did not mention that I had to be hired before graduation and also did n't push me to see this employer before graduating. I did not receive this loan repayment incentive and am now having trouble paying this loan back while I 'm also paying back my federal loans. I am being harassed continually by their collectors. My phone rings at least 3 times on a slow day with them calling me. They have called me at work and at all kinds of obscene hours, both too early and too late in the day. I have tried to reach out to a loan forgiveness program when I heard that a classmate of mind received information on reducing her private loan debt, but the information was a dead end. I feel that XXXX did not hold up their end of the bargain and fed me to the sharks with this private loan. I have been out of school since 2013 and paying back my loan since then and yet have only started to make a dent in the principal balance I borrowed. I have been paying them interest, emptying my pockets to line theirs and have been digging myself deeper into debt. I would like some retribution.
09/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	GA 30039	Web
I applied for and received a Genesis Loan to attend XXXX PA XX/XX/XXXX. I applied for the Genesis loan because I was told it was my best option to get funding for my education. During my time at XXXX, I paid on interest on my Genesis Loan. I also had to reapply for a second loan to finish out the school year/education. Recently there has been a lawsuit against XXXX XXXX, owner of XXXX and other schools. They were told to pay 40 % of students loans who had gotten Genesis loans. When I found out about it, I inquired why I had not received the 40 % forgiveness. I was told that I never had a Genesis loan. I asked how that was possible since everything I signed at school was for Genesis or a federal loan. I was told they just serviced the loan. I asked who the owner of the loan was and they gave me a name but they could not give me a number/address/website or any information regarding how to contact the owner of the loan. I decided to file a complaint. I got a response from Genesis that they never owned the loan and would request the loan be taken off my credit history. Due to my work, I did not have the time to gather the information I needed to file a dispute to their claim. After I filed the complaint, I received a letter from Genesis stating that they would no longer be servicing my loan XXXX. I had never heard of XXXX before Genesis told me about them. I have tried to contact XXXX XXXX XXXX to get a copy of my original loan information but that has led to no where. The research I have done into them has proven no known employees, no phone number and no website that I can find. I started looking through my taxes and emails and found my student loan statements XX/XX/XXXX. It shows the lender of my loans. My federal loan is owned XXXX. My private loan was owned by Genesis Lending XXXX. The emails I found are from a Genesis email account, asking my father to finish his cosigner application online at the Genesis website. I believe Genesis Lending has falsely moved owner ship of my loan to avoid forgiving 40 % of my private loans.
06/05/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	WA 98032	Web
I attended XXXX College, a XXXX College in 2012 and was set up with a private loan through Genesis Lending. As well as a Federal Loan. I received no state help and left responsible for a large balance, attending a school that treated their students with no respect. They were welcoming and polite when recruiting you to attend their school but once they stuck you with a large debt and received their money, the politeness was out the door. There were so many promises and guarantee 's made with no follow through. I struggled to make the payments while I was in school, this was something I was not informed of until I started receiving bills and told if I did not pay or made a late payment I would be pulled from class and not allowed back until my account was up to date. Any time you showed up a few minutes late, miss a day due to a funeral or when I missed a few days due to an illness in which I provided a doctors note XXXX, I was threatened to be kicked out and the administration always brought it back to how much money is being provided to us for being there. I finished with straight A 's and a huge debt I struggle to pay but make sure I never default so my credit stays in tact. Dealing with the lender has been a nightmare. I am set up for auto pay to avoid dealing with the lender. Often they do not pull on the scheduled date which turns into many calls in XXXX day harassing me to pay my bill. It 's not my fault they 're system is messed up and I do not appreciate the calls. Multiple times they charged my account XXXX, they point the finger and claim to not be able to reverse my payment. My interest rate is ridiculous. I was told the lowest they ever give anyone is 12 % no matter what your credit score is. I 've contacted the school many times to receive paperwork they 'd promised to provide and after many attempts, they have yet to deliver my request. I recently received a letter that Genesis is transferring my loan over to XXXX. I would never recommend anyone to XXXX Colleges.
12/22/2018	Yes	Student loan Private student loan	Getting a loan Confusing or misleading advertising	TX 77081	Web
Hi, My name is XXXX, I attended XXXX XXXX in XX/XX/XXXX. One year after the lawsuit was filed against the school, in XX/XX/XXXX my federal student loan was forgiven, even though I paid about 7- 10 % in monthly payments to federal loan at the website XXXX, this amount was not refunded, I am greatly thankful to consumer protection agency for standing with the student who were victim of this unlawful act by XXXX colleges. The diploma cost XXXX, about 10k was federal student loan subsidize and unsubsidized loans, nearly 5k bell grunt, and about 7k Genses private loan. However, the fact that we all know going to school it should make people life better, or at least won't make it miserable. To clarify that, I thought I was going to have a career as the school promised. Shortly after I graduated I heard about the lawsuit. Therefore going back to unskilled job is a must. I struggled to repay my Genses loan, any time I call them to let them know that I can't pay for this or that month they will say ok, but interest is adding up, 7 k I nearly paid 10k for late payments that I can't afford to make by doing unskilled labor work. Plus I was not able to go public college to pursue a career because no one that have no parents or brothers to help can attend school with {$110.00} Genses loan + XXXX $ federal laon, my concern has been shifted from pursuing a career to focus and find a way to pay back the loans. I couldn't attend school for 2 years just to make sure the loans are paid. To conclude, federal laon has been forgiven, the question remains after contacting so many lawyers that can help in student loan cases. If am i able to get at least the interest that I paid back to private loan Genesis student loan, which nearly {$5000.00}, from {$7000.00} principal. Which all equals to {$11000.00}. XXXX school has changed my life from unskilled worker to unskilled worker with loan which negatively affected me for two years, XXXX, XXXX for how to pay it back. Thank you.
04/15/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	CA 95630	Web
i attended XXXX in XXXX XXXX, ca. i had to take out a loan with genesis it was the only loan i could get to so call better my career path. they did n't tell me that i had to pay the loan in school until after i started, they did n't tell me that when i got out of school the about to pay its would be so high that i could n't afford to pay it. i see that XXXX is getting sued already for their actions and lies. i could n't complete the school because of a teacher that screwed me over and threatened me, which the other staff did nothing about. i cant get an income based repayment plan from genesis and they are hard to talk to and deal with because their customer service XXXX and they barely speak XXXX i would like to get my loan descharged and what i paid into it back. i see that consumer finance is trying to help all the XXXX former students in getting their money back and correcting the wrongful action done by the school. i would like to hopefully get this done soon i cant continue to make the payment. they offer a payment reduction for six months im on the last XXXX that i can due and they failed to put me on it at the right time that i called them and asked for it to be done. i got a ding on my credit for it and have yet to call them to get that fixed. i will be contacting sallie mae to get my loan discharged from them they are easier to deal with but would like some kind of help with genesis in getting my loan discharged and money back quicker then waiting for the lawsuits to go threw and all the student get their money back. if anything i would like it just discharged and i can wait for the lawsuit to take place and get the reimbursement then, also they didnt give me any relief from the relief from the Consumer Financial Protection Bureau ( CFPB ) and the XXXX that announced more than {$480.00} XXXX in forgiveness for borrowers who took out XXXX XXXX XXXX high-cost private student loans. I recieved nothing from that.
05/07/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 94509	Web
I attended XXXX College XXXX XXXX and was called into the financial office many times saying that I needed to pull out more loans because my Grant did not cover my XXXX Quarter. They picked the loan for me to pull which was a company named Genesis. They would literally pull me from class or put a hold on my access to computers so that I would have to directly go to the financial office in order to lift the hold on my access to school computers. I was also pulled out of class and was told that I would have to make cash payments or " house payments '' of {$20.00} a month for a total of {$500.00} for a " opportunity grant '' or so I was told. Even though they knew I did not have a job and was a single parent trying to make a better life for my daughter. I had to ask my mother for help to make a loan payment from e-payment which I believe they had me sign up XXXX on purpose saying I never made the payment in order to get XXXX payments at a time. They were to take out {$40.00} cents once a month and were taking {$80.00} a month instead. I called them numerous times to cancel XXXX payment because there should n't have been XXXX and they said they would fix it and still took out {$80.00} until my mom cancelled them on the day my school closed because I was told I would not be able to finish my last quarter without making those payments because that was the quarter my Grant supposedly did not cover. Who would of loan that 's exactly what had happened, I was in my last quarter at my internship site and was n't able to complete my last quarter anyways even by pulling out that loan they said I had to have to finish school. Now I have so many loans and no degree and in an even bigger hole than I was previously in. I thought going back to school would help make our lives better but I am even more messed up then I already was. can someone please help us in the right direction, I really am just so lost. please and thank you.
09/21/2018	Yes	Student loan Private student loan	Getting a loan Confusing or misleading advertising	AZ 85042	Web
I filed for Loan Forgiveness in connection to the Debt Relief for XXXX XXXX Students and I am filing this compliant against Genesis Lending in connection to that filing and in connection to the CFPB Complaint Case No. XXXX. I attended XXXX XXXX in XXXX from XX/XX/XXXX to XX/XX/XXXX. During my tenure at the school, I was required to " apply '' for new loans each quarter semester and several times, the financial counselors informed me that I was not eligible, in full or in partial, for Federal Assistance and that I would be required to take out a Genesis Loan to cover the costs. In the CFPB Complaint Case, it is noted that XXXX, rather than reduce tuition to eliminate the shortfall " funding gap '', I was preyed upon to take out Genesis loans that XXXX XXXX had a financial interest in. In my application for Loan Forgiveness, a copy of which is being provided, I was not provided adequate career services or opportunities. The job that I obtained to complete my externship was unpaid and resulted me being hired as a XXXX XXXX, not a XXXX, for which the degree I obtained. The salary for this position was less than what I was earning at my prior office job before the economical crisis. The salary for this position was not sufficient to cover living costs and to pay my school loans. I was able to pay my Genesis Loan ( s ) in full post graduation but at times, I have not been able to pay my Federal Loans and have had to put my loans on forbearance. It is my position that XXXX XXXX deceived me and unfairly induced me, as student, to incur additional and significant debt in the thousands ( of dollars ), via obtaining loans from Genesis Lending, to graduate from a institute that could not prepare or provide me the adequate tools to obtain and secure a job that would support myself and my family, and to pay my student debt.
05/27/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	IN 463XX	Web
While attending XXXX XXXX in XXXX IN from XX/XX/XXXX-XX/XX/XXXX I was paying for my student loan ( Genesis Lending ) every month. It was hard enough working a part time job and going to school, plus paying for one of my student loans on top of that? Sure, I believed them that it was what had to be done to stay in the program, but I needed a job quick that would start out with decent pay. Is it the amount they told me I would start off at, of course not! I have now been in my field for over 6 years, out of XXXX students in my class I was XXXX of XXXX that actually got a job in what we went to school for. I also believe that I am over paying for my schooling. I would like to know what my next steps are to get relief from paying the rest of my student loans back since I have already OVERPAID what other schools such as XXXX XXXX are charging for the same program and with a degree or if I will be receiving any money back that I feel this school system legitimately stole from me. I feel that it is only the right thing to do to relieve me from paying off the rest of my loans through Genesis and XXXX XXXX. Plus, giving me back some money that I feel I deserve from putting up with this nonsense. It 's been nothing but a struggle trying to go back to school because NO ONE takes any credits from XXXX. If you ask me I 'm so ashamed and EMBARRASSED to say that I actually went to XXXX. XXXX promised that any accredited school would accept credits from there, shame on me for believing them. I feel I 'm very well qualified to continue with my education, but thanks to XXXX I literally have to start all over with everything. NO credits, NO degree, NOTHING. I feel as a student that attended XXXX I deserve something, whether that be relief of the rest of my loans or some kind of refund. All I have to say is what a JOKE!
04/25/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	TN 370XX	Web
I went to XXXX XXXX of XXXX, XXXX for my XXXX in XX/XX/XXXX. When I was registering I was told I had to pull out a Genesis Loan or I could not attend school. At the time I was more focused on the prospect of having a career to help provide for my son at the time. I graduated XX/XX/XXXX and I managed to get hired at the place that I externed at. Well, I was there for about a year and then me and my husband decided to move back down to XXXX XX/XX/XXXX Well, we have been down in XXXX for almost 2 months and I have n't had any luck finding a job. My husband just started his this past Monday. I 'm two months behind on my Genesis loan and this is the XXXX time I have ever been late on it. I was evening paying on time when I was going to school. My monthly payment is {$65.00} a month. So far I 've missed XX/XX/XXXX and XX/XX/XXXX payments so I owe $ 130 month payments but the late fees are outrageous. I owe {$100.00} in late fees as of today XX/XX/XXXX. That 's {$230.00} that I owe as of today. I wont be able to make a payment until my husbands second check which wont be until XX/XX/XXXX. And my next payment will be due on the XXXX so that 's another {$65.00} for monthly and then whatever late charges I owe by then. I 'm afraid that its going to be well over {$300.00} by the time I can pay and I wont be able to pay the full amount because its gotten so large. I have XXXX sons ( XXXX mths and XXXX yrs ) and I have things that I have to buy for them and I have other bills. I had to defer my federal loan because I could n't afford to pay on it at the moment. So any help or information would be greatly appreciated. I know that XXXX colleges are getting sue and I do n't really have an idea of what that can do for me and my family. So and info would be great. Thank you.
04/28/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 94577	Web
Hello, I recently received a notice stating that the owner of XXXX XXXX is being sued for " using illegal tactics to induce students into taking out private student loans ''. I graduated from XXXX XXXX in XXXX, California, in XXXX of 2014. In XXXX 2014 I found out that my XXXX. I was not able to use the job finding services that XXXX offered. And now I find out that they have shut their doors for good. I do not feel that it is right for me and my other classmates to have to pay all this money for student loans for services we ca n't use. For example, getting help with resume writing, looking for a job, and for us XXXX, we had the opportunity to go back to the classroom to refresh our XXXX skills and other XXXX functions. I have XXXX student loans, XXXX through Genesis Lending which I believe they are a rip off and the other was through the Federal Loan however is now through the Department of Education through a third party. I still have not gone back to work, however will be going in for my XXXX in a week then I can be released to go back to work. This was my XXXX time getting XXXX and I feel this would be XXXX less thing for me to worry about. Having to pay for a school that is no longer there or in financial termoil. My loan was XXXX of them that qualified for the deduction however it was not the 40 % I was told it would be in my letter. I hope that this gets straightened out soon. Again I am disappointed that this is happening, I had no problem with my teachers at XXXX College, but the financial department was really no help and I felt like I was being talked to in circles. I feel like once I signed the paperwork to attend XXXX College, I felt like I was just another number and left feeling things were unresolved. Thank you
06/19/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	MI 490XX	Web
I obtained a loan from Genesis Lending in XX/XX/XXXX to attend XXXX XXXX in XXXX, MI. After XXXX and obtaining a job, I began auto paying the {$99.00} payment each month and started saving so I could pay off this high interest loan. On XX/XX/XXXX, I paid the balance of {$2800.00} online and called the next day to speak to someone to verify that it was paid in full. I was informed that there was a balance of {$11.00}, but that that would be credited due to the balance being paid. I checked my bank account on XX/XX/XXXX and saw that they had taken the {$99.00} payment on XX/XX/XXXX even though the loan was paid off. I called and they were very rude and not at all helpful, informing me that it was my responsibility to go to my bank and dispute the charge or else send them a statement as proof that it came from my account. I informed them that I work during banking hours and I feel that it is their responsibility to fix their mistake and they can see that it came out of the same account that every other payment came from. I asked to speak to a supervisor XXXX times and was told she was having technical difficulties and unable to talk. After XXXX minutes, I was finally connected to a supervisor who told me that there was nothing she could do to correct their unlawful withdrawal of money that was not owed to them. I asked to speak to her supervisor and was informed that the account manager would not be in until the next day and would call me back. I never recieved a call from the account manager and am still waiting for this to be resolved. I believe that it is illegal to withdraw a payment on a loan that is paid off and very unprofessional to not do everything they can to fix this.
06/06/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	NC 28546	Web
I got a student loan when I went to XXXX College in XXXX. The loan company was Genesis Lending Services and it was for a little over {$3000.00}. I ended up dropping out of the school due to it not being the right fit. I started paying off the loan in XXXX XXXX. I have had nothing but problems from this company. First they charged me late fees every month, and I had to call to make the problem corrected, then I applied for a line of credit through my previous bank and I did n't get it due to lack of credit history, which is okay but they told me my student loan was not reporting to my score or anything. So I called the company in XXXX XXXX and they said it takes a while, give it a couple more months and it will be on there. Well I gave up and decided to wait. I recently called XXXX XXXX and they STILL are not reporting. They said it 's a flaw with the specific loan I have, and they are working on fixing it. But it has been almost 2 years, and I should have been fixed by now. Them not reporting is messing with my credit and making my score not what it should be. They also mentioned my loan is being taken over by another company, and when I asked if I would be getting notified about this, she said only if I called and asked for a pamphlet or a letter. This transfer is something I should know about long before it happens. The loan transfer is happening XXXX XXXX, and I heard about it less than a month before it happens. This company is shady. I would like the student loan I 've been paying on for almost 2 year to be on my credit report so my score will go up and I can start life without having to have a consigner on everything!
03/31/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 94134	Web
Hi CFPB, I am a former student of the closed and delinquent XXXX school " XXXX XXXX ''. I am coming today asking for a refund for a loan that I paid through " Genesis lending '' under the fraudulent college in the full amount I have previously paid. I paid the whole loan XX/XX/XXXX while in midst of the whole controversy about deceptive practices of XXXX, and even in that time still made good on my owed amount. I recently had my federal loan forgiven and will be receiving a refund from that, however I also wanted to contact you if it was possible to also have my paid money returned from the Genesis lending service. I have all documents in tact and my account number was # XXXX which then was turned to XXXX ( XXXX XXXX XXXX ) account number # XXXX. It is not the largest of amounts, but I 'd like to see if I can receive a refund for payments that I always kept in good standing. I 'd like to take back my money from that corrupt college practice and start a new again, and I feel it should be an entitlement not only for me, but for all the students. That is our rightful money that came out our pockets that we thought was going to a good use, but ended up paying for a sham college that does n't even exist anymore and I want my money back! If there is no refund for prior payments made, where is my money??? It was gobbled up by Genesis lending for god knows what and I deserve it back OR it is just sitting somewhere in limbo ... that 's wasted!! Need your assistance helping us getting our money back!!!
05/06/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 92544	Web
I was enrolling at XXXX college, XXXX, and was encouraged to take out a private loan by the advisor I was speaking to and when she told me that XXXX was not covered by federal loans and that I had to pay out of pocket while in school to be eligible to remain and complete my course of study. I knew I could n't pay that and I did not even have a job so I could not pay if I wanted to. My partner at the time was also present and was asked by the admin department advisor, if he was willing to help me with that portion of the money so I can attend. He agreed and they enrolled me that fast. Now we r not together and he did not pay the loan, I got stuck with it and now I am falling behind what are my options when I did not need to create a debt in order to attend school and now he forgot he agreed to help me pay that. So how does that work, I am trying my best but I am still struggling because of that loan from genesis lending. That service is not even worth the problems a lot of XXXX students have experienced, they ca n't even show you correct detailed information online or on paper for that matter, and now they are getting sued for putting that kind of burden on student 's that are trying to get an education to make money when they when they get a job .... How would I be considered for a discharge on that part of my student loan, I believe that I am paying for something that I should not have to when I did not have income and my ex partner was the responsible party when he agreed to pay that part.???
06/29/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	IL 601XX	Web
My school is XXXX and is located in XXXX, Illinois when I first called into XXXX they were so anxious to get me in. So the XXXX day I came in my guidance counselor told me that no matter what I will be able to get a job anywhere and if I decided to go to another school that I will be able to transfer my credits. At this moment in time I had told him that I was pregnant. He told me that was fine and that I would be able to get maternity leave and I will be able to finish my schooling. He also called me at very late times and early times to, everyday it was getting annoying, saying that he was making sure I was going to school. So I did my 6 months and I was already 8 months pregnant XXXX my teacher also knew this they insisted I stay my whole semester, I also had doctors visits frequently so I was ready to do my maternity leave. I did try to come back I could n't because I was told that they were closing shutting down. I talked to the president of the XXXX, IL campus and she told me that I would be able to come back they are just renovating. I 'm a mother of XXXX XXXX I was really hoping on finishing the goal I had set for my family, and they ruined that for me. The main thing was also telling me that my credits were transferable and no collages take them or accredited schools take them. I 'm so disappointed from the debt to the teachers and how they run their system. I Ca n't pay the student loans they are asking me for especially when they lied, cheated, and made false promises off my dreams.
04/27/2015	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	CA 92883	Web
I attended XXXX College ( a XXXX College ) in XXXX XXXX CA in XX/XX/XXXX and graduated in XX/XX/XXXX.I was told that employment opportunities abounded but I would be required to agree to financial aid with Genesis Lending Financial because I did n't have the funds to pay for the course through the Department of Education or my own personal finances. I gave them my life savings of {$4000.00}. I was told that I would n't have to pay anything back until after they assisted me with employment. I was pulled out of class several times and told that if I did n't pay on the loans I could not complete the courses. Genesis Lending started to call me regarding payments and I told them that I was not employed and could not pay the amount that was requested. They offered a temporary forbarence payment but I was told that the amount of the loan would continue to increase over time. I had to continue to make payments on the loans during the course of the program even though I had been told that I did n't have to start payments until after graduation. I was constantly harrassed and threatened by this lender during the time I attended XXXX College and the financial aid department at the school shared an active role in the practice and I was never informed of the high default rates of these loans or the fact that this type of loan was a private loan and not funded by the Department of Education. This predatory lender has taken advantage of me as a low income unemployed person over XXXX years of age.
03/24/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	FL 33613	Web
In 2008 I attended XXXX University in XXXX off XXXX and XXXX while attending XXXX University I was only known of the XXXX XXXX loans I had. While going to the school they kept telling me I did not have enough money to continue that I had to keep taking out loans just to continue. Right before I graduated they told me I did n't have enough money to XXXX that I had to take out another loan before I can XXXX an at that time is when I found out I had a XXXX lending loan. Then after XXXX i ask for my XXXX to find out they took more then XXXX loan out on the same day at the same time. I also find out that they XXXX about how much money my XXXX will cost it was suppose to cost about XXXX an when i XXXX it was almost XXXX. I was also suppose to XXXX after XXXX years and i did n't XXXX till about XXXX years. Then after XXXX and continuing XXXX i was told i can continue with my XXXX even if i had a XXXX record and it withhold of adjudication. well I just found out that i wasted my time at XXXX and XXXX college In XXXX to get my XXXX and almost my XXXX and XXXX wont even let me withdraw when i told them my situation. Even though they said i am not even suppose to be certified but they still wont withdraw me. I told genesis lending of my situation but they wont drop the loan. I do n't feel I need to pay any loans because it was more then what i was told and I was lied to just so they can get money I wasted my time when I could of went to XXXX for something else.
04/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	IL 626XX	Web
I 'm a former student of XXXX University. I was forced to take out their privatestudent loans referred to as a " XXXX '' loan '' in order to continue my studies. Iwas not aware that I was out of Federal funding. I took out XXXX loan in theamount of XXXX. A few months later I was told I had to take out anotherloan in the amount of XXXX in order to graduate. So in all, a total of XXXXin XXXX separate loans with an interest rate of 6 % on each loan. I 'm currentlyunemployed, and will only pay XXXX a month on XXXX loan. I was also under theimpression that XXXX students were being awarded relief of 40 % on thesefraudulent loans. As of this day, I have not received any decrease in theamount I owe, and I was wanting an explanation as to why. In my opinion, allof these loans need to be forgiven. This school maxed out your Federal fundswithout your knowledge, and then forced you into their XXXX loans to eitherfinish your studies, or graduate. This school is corrupt, they are thieves, andwhat they have done to so many students like myself, is despicable. My nameis XXXX XXXX, I am a part of the original " XXXX XXXX ''. I made a trip toXXXX on XXXX XXXX, and met with the DOE, CFPB, and Dept of Treasury. Ipersonally asked the representative from CFPB why I had n't gotten any reliefon my XXXX loans, and he said it was being sent out in waves. I check myaccount daily and nothing. I also have not received a letter informing me of thestatus of my relief. XXXX XXXX
02/26/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	NJ 07731	Web
In XXXX of 2012 I inquired about obtaining a degree in XXXX. I was soon bombarded by phone calls from the XXXX XXXX and finally was scheduled for an in person meeting with a counselor in the XXXX XXXX, NJ location. I was XXXX years old and unsure of what I wanted to do with my life. My counselor convinced me that the medical assistant program was for me because I would be certified in 9 months and XXXX would help me secure a job after my graduation. Even when I hesitated and told my counselor I wanted to possibly start in XX/XX/XXXX, he insistent that I start by XX/XX/XXXX, meaning I had less than 3 weeks between my first introduction to the XXXX XXXX, to when I would start the medical assisting program. This was short time to make a decision. When I met with the financial services representatives at XXXX they quickly told me they could secure a loan with the Genesis Lending Services to cover the cost of school remaining after federal loans. Again, I was XXXX years old and did not have a parent or guardian present to help with my decision ; just the knowledge that I was now starting school in less than 3 weeks and needed the funds to pay for it. The interest of my loan or how long it would take me to finish payments was never explained to me. I feel the XXXX XXXX in XXXX XXXX, NJ pressured me into enrollment and further more encouraged me to make an irresponsible decision in obtaining a private loan from the Genesis Lending Service.
07/09/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	GA 30906	Web
The company was through a school that is currently being investigated for misuse of funds, loans, education promises etc. The company was suppose to give me {$4000.00} for my student loan so that I can finish school and graduate, they did not. They also claimed that as long as I was in a college or school that all I would have to pay is {$20.00} a month, that did not happen. The more I kept tell the less they listened. After XXXX years I stop paying and request through the original school which was XXXX University online to tell me where my funds went I got no were. Also I was a victim of ID theft from XX/XX/XXXX-XX/XX/XXXX per the IRS so I am not sure being that they do not release their information on an open investigation. I was ripped off to a tune of over XXXX plus. Until today I do n't know if that organization or other are within that investigation, but I did file a police report and have that on file. I do n't like paying for something I never got, I do not work with in a financial institution so I do n't know what funds they kept or release because what was on paper was not what I received. I also had no problem paying the {$20.00} a month because even as we speak I am still XXXX. Been XXXX continuously since XX/XX/XXXX to present so I do n't know why they did not honor there agrement and raised my payment to {$70.00} a month when that was not the verbal or so call written agreement that no one can locate.
03/30/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	NC 28540	Web	Servicemember
In XXXX of 2015, I set up a XXXX month forbearance with Genesis Lending in which they would deduct {$40.00} every month for XXXX months. I received a letter stating what was set up over phone and another statement stating that it was going to deduct on a particular date as I had set up in XXXX and the payment was deducted accordingly. My father, who is a co-signer on this loan received a letter dated XXXX XXXX, 2015 stating that this account is past due and payment was owed immediately. I called Genesis Lending and was told that my forbearance was processed incorrectly and that the last associate I spoke with was wrong in the terms of repayment that they offered me. But because this was their mistake, he offered to fix this for me and to put a new plan of forbearance in for processing that would be {$40.00} for 6 months, {$80.00} for the next 6 months and then {$160.00} for the following 6 months. When asked why I had not been advised as to this processing issue he stated that a representative had called me on XXXX XXXX, 2015 and was unable to leave a voice mail. I never received a call from Genesis Lending. When I asked why I had not been notified in writing he responded with " I do n't know ''. I got no answers, but just an offer to change my forbearance plan to something I did n't originally agree with. This company has not learned its lesson and is BAD business. I attended XXXX XXXX in XXXX, GA from XXXX
06/14/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	FL 33614	Web
In reference to Case number : XXXX disputed the companies response in reference to the case number above. My dispute is against Genesis Lending Services. I was forced to take out these private loans by XXXX University. I am currently dealing with the state attorney of Florida in regards with the way I was treated by XXXX. When I made the complaint here against Genesis Lending, they quickly sold my account to another party instead of allowing me to receive my 40 percent from the settlement against them and XXXX. This to me is unacceptable because if I had made no complaint against them then they would still be servicing my loan. They made no attempt to fix the issue and the XXXX thing they did was sell my loans..? The response from them was shocking to me because I had no knowledge that they sold my loan until I received an email a few weeks later on XXXX XXXX, 2015. Yet again, they only sold it after my complaint and that is horrible! I am in debt to them for XXXX and it started at XXXX. I am in debt to XXXX for XXXX! I am only getting a 4 year degree. This is too much and I am only asking for help but it seems like everyone is trying to sweep things under the rug. I am going to send letters to the white house if I have to if nothing is done to help me. Genesis told me I was to go to CFPB for the 40 percent and CFPB told me to go to Genesis, which XXXX is it?
06/10/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	OR 97030	Web
Hello! I am a " graduate '' of XXXX ( XXXX location ). I graduated in XX/XX/2010. The school was XXXX of the worst experiences of my life. It started on my first day, during orientation, found a forged signature on a document that I 'd never seen. I had my life threatened multiple times, teaches threatening to not let me graduate due to a little facial hair stubble, among many other things .... its hard to explain how terrible this place was. Lies everywhere about post-school work, pay, and life. The school is now gone, closed, and was a pointless +- {$32000.00}. I graduated with a little piece of paper and a huge debt. XXXX colleges has gone away, and so has any credibility of me going to XXXX. I 've paid all but about {$5000.00} of my school loans. There have been multiple reports on loan forgiveness and loan reimbursement. The non-federal loans are paid off due to the 18+ % interest. The {$5000.00} left is for the federal loans. I 've never missed a payment, and have tried VERY hard to make ends meet with this debt. The private loan company is Genesis Lending and they told me to contact you. Their loan amount was around {$13000.00}. I need some help here, XXXX Colleges fraud has null and voided any meaning of me going to XXXX. The school/my " training '' is just a big joke to employers now. Thanks for reading this.
01/27/2021	No	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Other problem	PA 155XX	Web
Back a few months ago I saw a charge on my account that I did not recognize. I contacted the company because I thought the charge was fraud. A few hours later I found out what the charge was from, and called back to let them know all was well, and it was not fraud after all. They still conducted a fraud investigation. My account was locked. I could not access my online account. If I called their customer service number, their system could not locate my account with my account number or my social security number. My account was non existent in their system, so I couldn't even make a payment. That didn't stop them from harassing me and putting a late payment fee on the account that didn't exist. I did eventually make a payment by phone, for an amount that I could not afford. But the mishandling of that incident, and finding out that the interest they are charging me is illegal in my home state of Pennsylvania caused me to want no more to do with them. Of course the harassment continues. I also find it interesting that their number shows up on my caller ID as spam risk. They were calling daily, which I also believe is illegal. On XX/XX/XXXX of this year I spoke to a representative and formally requested that they no longer contact me. Today, at XXXX XXXX, they called again. That is more harassment.
04/07/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	TX 77536	Web
i attended XXXX XXXX, Pennsylvania for diesel and fabrication in XX/XX/XXXX-XX/XX/XXXX and they told me that they could get me a job after i got out the school but here it is XX/XX/XXXX almost three years later and still no job of any kind and it was n't from the lack of trying on my own, and recently the campus i had attended was sold off and closed similarly to the XXXX, Florida campus, and with this being how is it that you expect me to pay back my loans when the school could not follow through on thier promise, and further more earlier this year XXXX ( XXXX collages ) was sued and forced to pay back the loans for the students who still had loans out but it dont cover private loans so now again you me expect to pay you back the money i borrowed under the schools advice which they adivse all their students to get XXXX and perkins so they are your biggest asset and now you have lost that asset due to thier own negligence to the students the people who are the reason you get a paycheck and if you dont take of this matter ill personally make sure no student in the future will ever use XXXX again so as to put you out of business but use of the internet and put you of work cause you are too GREEDY to help those who have wronged and lied to by their respective schools. hope to hear back soon
04/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	IN 46368	Web
I am former student of XXXX XXXX, I have a genesis loan that is in default. I currently owe {$7.00}. The school is now being sued and is under investigation for fraud. The school was a joke ; they where so worried about collecting the monthly payments for the Genesis loan that they would pull students out of class and away from there studies. I strongly believe that I am not responsible to continue paying on these loans because I did not finish the course. The schools curriculum was not that of a regular college. XXXX was over packed with teacher to student ratio. In the class room the students had to stand or find setting because they over packed there classes. Half the time the book store did not have the books needed for the class and they where on back order ; this cause student to have to wait to take a class and or share with a class mate. This made students unable to finish work on time. I want to be able to go back to school and finish my degree, but I am not able to due to so with this genesis loan. The lender is not people friendly and they seem to not want to help with paying back loans ; they are rude when you call and state that they are unable to take less than {$200.00} a month in payments. This is outrageous for a single mother that works full time.
03/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MO 647XX	Web
I attended XXXX XXXX XXXX, XXXX. I completed the work however due to lack of help from teachers I do not feel like I have enough knowledge to use my degree for a better job. Of the jobs that I have found, I am not considered due to the fact the XXXX XXXX has a bad reputation and my degree is basically worthless. As far the lending services which was Genesis Lending Services, they made me pay while attending school. The private loan was not needed for me to attend school, as i found out later that the school had taken out more in federal loans than what was needed. The private loan company also knew that the school was doing this and went along beside them. This loan was not needed and I feel that I should not have to pay them anymore and should receive my money back. Seeing as I have 36,000 + in federal for a two year degree because of the school already. Since, all of this has become knowledge I have contacted Genesis Lending Services and they will not give me any information that I will be forgiven or the option to stop paying. Now, I only had XXXX forbearance left that I still have to pay {$60.00} for 6 months and then {$120.00} and then {$210.00} which is getting rough considering I still do not have a job in the XXXX and still working as a XXXX making small money.
05/03/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 90813	Web
I am a former XXXX student. I took out their private Genesis loan when I XXXX applied in 2012. I was promised flexible repayment options and an easy manageable monthly payment. It was all going well until XXXX and XXXX of this year when I suddenly found myself short on money. I was denied a deferement for the XXXX dollar charge, so I did what I could, and in the span of a week paid XXXX XXXX dollar payments to cut down on the now past due payment of 340 dollars. Despite paying XXXX XXXX dollar payments to Genesis Lending in the span of just one week, my balance for XXXX still reads 340 dollars. Now I am aware that companies send late payments towards interest charges instead of the actual loan amount, but the fact that even after XXXX payments in one week led to absolutely no reduction in the extravagant payment leads me to reconsider what this so called fair and honest company does with my hard earned money. I consider myself lucky enough to have a job in the field I had studied for but it was all due to my own searching, the school never helped me with a solid lead for a career, and I feel very cheated by Genesis lending. The name of my now defunct school is XXXX, XXXX XXXX XXXX, XXXX XXXX, California, XXXX. Any help or advice will be greatly appreciated. Thank you.
12/29/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	PA 183XX	Web
I am seeking information about my Genesis loans through XXXX in XXXX, PA. I have heard about all of the loan forgiveness because of the XXXX XXXX settlement. I was one of the many students who were talked into the lending scheme brought on by these schools and Genesis lending company. I was charged horrible interest payments that I could n't afford, while still in school. As well as, pulled out of class because I could not afford payments. Horrible interest rates still haunt me, along with unreasonable monthly payments. I am already on deferment, on which they still require me to make minimum payments. I have a loan balance of {$21000.00} and have no idea how I will be able to keep up with this. I feel as though I was a victim as well as other students who have already had their loans forgiven. The way the company went about handing these loans out to young students who know nothing about them, was wrong. My loan servicer XXXX told me that Genesis has already handled the persons eligible for forgiveness and passed me along to their company. So my question is, why was I considered not eligible? I attended school in XX/XX/XXXX-XX/XX/XXXX and suffered just like everyone else who attended these scheming schools. Please help!
06/03/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	FL 33162	Web
My name XXXX XXXX was enrolled in the XXXX in XXXX XXXX located on XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX. I XXXX in 2014 however, after the XXXX they told me apart of the program completion, they would be helping me with training, assistance with studying for the test XXXX and XXXX assistance. This was apart of my tuition agreement and program for this institution. I agreed to pay XXXX loans XXXX XXXX and Genesis Lending ( a private loan given by the school ) because of the promises given that I would be assisted through out until I find work. Unfortunately, all these promises during and after graduation was not met because the school was forced to close. According to a recent article " Accused of misleading students and falsifying records, XXXX of Florida 's -- and the nation 's -- largest private, for-profit college chains is being forced to sell campuses or close its doors. '' I am a student who has suffered from this malpractice and now owes XXXX loans, with no job. I made faithful payments to Genesis Lending and I would like to be refunded the money. I have called the Florida Department of Education. Read more here : XXXX
04/29/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	FL 32137	Web
I have attended XXXX, XXXX University, XXXX and XXXX colleges since XX/XX/XXXX. I graduated in XX/XX/XXXX with a XXXX 's degree in XXXX XXXX. However, initially I was told through financial aid that i was not able to take more than XXXX XXXX because I did not qualify. After 7 long and tedious years, they told me i could have paid an extra {$500.00} a XXXX and taken XXXX classes instead of XXXX. With this new information, I complained to financial aid and my student coordinator ( which by the way this time i had already gone through about XXXX ). During this time I accrued not only an overwhelming amount of Federal loans because of these predatory practices however, I also had to take out private Genesis lending fans because federal loans covered nothing. Now here I am graduated, with XXXX Genesis loans that equal to about {$1400.00} in monthly payments alone!!! The only job offer I have received is a job that pays {$10.00} an hour from the state which obviously is a no brainer because there is no way to cover these loans on {$10.00} an hour. Please tell me what recourse is available to help me get out of this drowning debt.
04/02/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	NY 134XX	Web
2009 XXXX XXXX, XXXX XXXX Thursday of every month I got pulled from class to get a new loan for my living and tuition expenses. I was at XXXX for one year and if I did n't go to sign the papers for my new loan every month I would n't be able to continue my classes to XXXX. I missed out on important class information and had to make them up on my own time. Homework and other hands on tasks became more difficult to accomplish if I did n't make up the lost time going to sign loan papers. I was told a rough amount that my school loan would be. About {$15000.00}. I started paying {$120.00} a month for my loan agreement then Genesis Lending increased it to {$190.00}. I called to ask why the increase in payment amount each month. I was told they saw i had a higher income so they adjusted the payment accordingly. Is that legal? I 've been paying this amount for 6 years and still owe {$13000.00}. I called Genesis Lending and come to find out they have been rolling over all the interest I pay on the loan every year. So all I 'm paying is interest basically for the last 6 years. I do n't think I 'm being treated fairly or legally.
04/11/2015	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	CA 90011	Web
I was a XXXX at a XXXX college in XXXX XXXX XXXX named XXXX. I attended XXXX to try and better my education and grow as a professionalI .I called the XXXX ad scheduled an appointment with a rep who I thought was a counselor. Later I found out that these reps get commission for every student they enroll and once we XXXX .which is why they are a predatory school. I advised the rep that I did not finish XXXX and that I wanted to further my career. The rep referred me to a XXXX that was XXXX and a fraud .I completed about XXXX test in XXXX hours and they forwarded my transcripts directly to XXXX stating I now had a XXXX. I then Attended XXXX for 2 long years and XXXX the XXXX program they offer. Once I tried to apply for a job in the XXXX XXXX field such as XXXX, XXXX probation, i was advised that in order to get credit for my XXXX degree and XXXX must be from an XXXX College, which XXXX is not.The degree from XXXX is pretty much useless, no regular college recognizes the credits and no criminal justice job will accept it. So I feel defrauded I wasted 2 years of my life and now I have a big student loan debt.
12/31/2018	Yes	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Problem with fees	PA 18702	Web
Genesis? XXXX Had received my agreed payment of XXXX on XXXX XXXX rather than the due date XXXX XXXX, 12 days early then in return added a late payment fee on XX/XX/XXXX of XXXX. They admitted the mistake through two phone calls and agreed the late payment should have not been charged because the payment was received early. They have also had a XXXX payment lost in the mail for a XXXX payment. They mailed the payment back to me and marked me as 30 days late on my credit reports being they did not receive the payment back until XXXX though they mailed it back to me so therefore XXXX payment was not late. They charged me XXXX late payment charge and marked my credit reports as 30 days past due. I would like my money back and my credit reports corrected. There is a conflict because of their Internet spokeswoman is the daughter of the manager in the building I live in, maybe this is the problem because I am in the right. I agreed with them I was over the limit but not late with the payment. There is a difference with being over the limit and late, these are late charges. This company is a rip off!
05/01/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	AZ 85122	Web
Started school in XXXX XX/XX/XXXX and my College, XXXX XXXX in XXXX, had me secure a private loan from Genesis Lending. I have been paying on this loan since the day I started school. I received a letter a few months ago in regards to XXXX being bought out by XXXX XXXX. It stated that part of the purchase aggreement was that these private loans that XXXX had through Genesis would be reduced or forgiven. I have spoken with Genesis several times to find out the status of my loan and have been told that they are still going through the loans and will contact me when they have more info. I called Genesis on XXXX/XXXX/XX/XX/XXXX after not hearing from them and I was informed that my loan did not qualify for a reduction/foregiveness as it was sold to XXXX at some point. They could not tell me who XXXX was or when my loan was sold. I have XXXX loans with Genesis Lending. The account numbers are # XXXX and # XXXX. I would like any help in finding out why after the XXXX XXXX XXXX fining this school and the agreement by the purchasing company why my loan is still has not been addressed.
08/27/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	CA 94587	Web
To Whom It May ConcernI was a student XXXX at XXXX College XXXX, California XXXX XXXX XXXX XXXX XXXX shut down without any notice while I was enrolled as a student without any notice in XXXX 2015. I have found out that XXXX College has secured XXXX loans on my behalf from following lenders ; 1 : Genesis Lending XXXX in the amount of {$50000.00} : XXXX in the amount of $ XXXXBoth of these loans were taken without my knowledge and now lenders are asking for the repayment. I was still enrolled as a student while the College shut down and have not completed the program. I do n't have a job and ca n't repay the loan. I kindly request that an action should be taken against the college and lenders should be paid by college. This matter has causing me a lot of XXXX and I have to answer the inquiries about by these lenders over phone. Lenders have been sending me the statements and I requested them to stop but they have suggested I should file complain at Consumer Finance. Please feel free to contact me if there is any information needed. Sincerely, XXXX XXXX XXXX
01/07/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	NJ 088XX	Web
I attended XXXX XXXX located XXXX XXXX, NJ. I took out a Federal Loan and a private loan. Money was demanded while I was attending school. The financial aid rep told me during the application process if I needed to make payment changes it 's simple and can be done. That was not the case. Neither XXXX XXXX nor Genesis Lending would help me. So I defaulted on my loan because I was n't able to pay the monthly amount, but I would send what I could. Not only that I did not get assistance in finding employment in the field I trained in. I received many annoying calls from XXXX XXXX fishing for information as far as what job am I working at and I can always go back to the school for assistance. I would tell the rep that I 'm not working in the field because you need 3yrs+ experience and I went back to my XXXX background temping until a permanent position came along. The rep stopped calling me as frequent because she was happy I had a job, but it was not in the field I trained. Every once in awhile I would receive a call because she wanted information.
05/01/2017	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	TX 75023	Web
- XXXX XXXX , XXXX : Received a notice from the IRS saying that my XXXX XXXX XXXX c/o Genesis Lendin g Services loan of {$4000.00} was being recorded in my XXXX tax return as a cancellation of debt. I then owed the IRS {$3400.00} ( {$110.00} of that is interest ) - After many complaints to the IRS about the invalidity of this debt, they made me go on a payment plan or threatened to have my wages garnished. So now I am paying {$100.00} per month to resolve this debt with the IRS. But do not feel that this debt is valid. So now after I, hopefully, get this resolved, I will need to work on getting a refund from the IRS. - I never signed a loan with Genesis Lendi ng Services, that I can remember. I have since created an account with www.studentloans.gov to see if I could find my Master Promissory Note, an d it 's not registered in the system. I then called XXXX University to see if I could get a copy of the MPN, and they said that the campus I attended closed and they do not have access to those records yet.
03/19/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	FL 33185	Web
I had originally attended XXXX XXXX located in XXXX XXXX XXXX XXXX XXXX, FL XXXX in XX/XX/XXXX of XX/XX/2010, with the intention of pursuing an XXXX in XXXX XXXX, however the program itself was over {$32000.00} i had ended up finishing my degree owing more then {$56000.00} worth of loan of course including the combination of federal and private loans. Currently I am making my payments towards a lending service called Genesis lending of which i owe more than {$12000.00}. Unfortunately my current financial situation is not the best and to make monthly payments is almost difficult. They had promised me a career in Major and the only thing that they were able to give me was a part-time job as a XXXX. In my honest I feel that what that school had to me and many others like me was a great in justice. and now in order for me to continue my education I would have to pay for it out of pocket without any assistance, and to be frank there is no greater tragedy especially for someone of my age who has his whole life ahead of him.
04/23/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 91766	Web
I attended XXXX XXXX in the XXXX XXXX XXXX. When I signed up they told me I had to obtain a private loan to help cover the expenses the federal loan would not cover. I asked how about the grants, they advised the grants do n't always kick in but if they did they would refund the money to the Genesis Lending company. I signed up hesitantly because something did n't sound right. When I completed the program I asked about the accounting on my account because I know I obtain grants but the Genesis loan was never reimbursed and I bought books on my own so I wanted to see the refund on the money I did n't use. I got an excuse of I had to speak with the financial director but of course she was n't available. Unbeknowst to the person working on my account I saw on her screen that my grant was returned instead of my loan. I asked her again for a copy but was told only the director could give me that information. I was unable to receive the information on MY account which I wanted to verify how corrupt they are.
04/21/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	AK 995XX	Web
I was enrolled at wyotech in XXXX Florida for school. I was told that I had no choice but toGet this loan from genesis lending for my XXXX academic year, I had to get this personal loan for {$5000.00} to be able to finish my school. The XXXX advisor never explained this when I started my first academic year, anyway I was also told that hey would find job placement as soon as I got out of school, and they did not do anything to help me, I have had financial hardship since I have been out of a school and could only find a job that pays me XXXX an hour. My loans are to high and genesis will not work with me and the interest is 12.9 % and each Month they charge me an additional XXXX late fee. Everything I was told has been false regarding the loans and interest, as well as the job market, there are no jobs that are paying XXXX to XXXX an hour! I have had extreme hardship trying to pay this debt to my fed loans as well as genesis. My genesis loan is still at XXXX 3 years and it only shows XXXX paid!
06/30/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 95212	Web
XXXX XXXX XXXX CA. I believe I have a Genesis loans from XXXX colleges and would like to know if I was included in the CFPB settlement. My Story below!! I have a loan with Genesis XXXX. My loan was part of the closing of XXXX college. I was one of the many student 's with XXXX college of XXXX Ca when they closed their doors and filed bankruptcy. Leaving all of us stranded with with no where to go. I was taking classes XXXX and was suppose to graduate next year so I though. Now my mom and I are left owing Genesis Lending money without me even being able to get my education. I personally feel we should not be liable for the mistakes and fradulent loans that was given out XXXX. We where unaware of what was going on. XXXX got the loan not us. I just wanted to get an education so I can better my future but unfortunatly that will not be happening. Could you please assist me with getting this loan adjusted on XXXX my accounts along with my mom who is the co borrow. Thank You
06/29/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	FL 32068	Web
I was just reading this link about the bankruptcy with XXXX Colleges. XXXX XXXX. There is a section stating that this case does not include federal loans and to contact your servicer for more information and to file a complaint if they do not provide information. I called Genesis and was told that the ruling did not include private loans, only federal loans. I am worried because Genesis sold my loan to another company and they will be handling my payments as of XXXX XXXX, 2015. Am I misunderstanding your link? I was under the impression that Genesis loans were the loans to be reduced 40 %? If they 've sold my loan does this mean they will not have to do this? I feel I was mislead by XXXX. I was only aware of my Genesis loans, not the additional {$26000.00} in federal loans and I can not afford to pay XXXX. That would total {$560.00} a month on my $ XXXX salary. What do I need to do to become part of this?
03/21/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 90302	Web
I was just alerted to an update by way of my accountant that my entire IRS refund was taken by XXXX. It took me 3 years to find a job. I finally found a job and was able to collect income tax and they took the small amount that I was able to recoup. I am a single mother of XXXX children that went back to school at XXXX yrs old. I chose XXXX XXXX which is a XXXX school. They have no job placement. They reported my payment history while I was n't able to pay or find a job to the credit bureaus. I received this letter from XXXX solutions 3 days ago and put it aside out of apprehension. After receiving the news today of my refund, I was tempted to open this letter only to find this information. What can I do to keep these people from taking everything I finally was able to obtain and any future taxable income? They never even gave me an opportunity to get a job and pay the loan back. Distraughtly concerned,
06/18/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 92602	Web
When I enrolled in XXXX XXXX XXXX I was promised job security and placement upon XXXX and I was told that whatever federal loans did not cover towards my tuition I would be provided grants to pay for the rest. I found out later that I had a loan from genesis lending. I have no job to repay this loan and on top of that I told them when I signed up that I was an XXXX and they assured me that would not affect my ability to get a job but I have since found out that I can not get these jobs because I have felonies. I never signed or agreed for a genesis loan and the worst part is while I was in school I thought I was paying my federal loan when really it was a loan from genesis which is not a federal loan like I was told but a private loan at a very high interest rate. XXXX college closed and now wyotech will no help me since no longer associated with XXXX colleges. I can no long get my transcripts either.
04/30/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 937XX	Web
I was a current student at XXXX college. The financial aid represntive called me out of class to tell me I did n't have enough funding from grants and student loans to cover my books and said she did n't know how else I was gon na pay for them or continue classes without them or a payment for them. She continued by saying I need to take out a Genesis student loan that would also be payed directly to the school. She filled out an application on line for me. She called them and worked out the details and had me sign up for loan. She said since I was n't working at the time that this would be the best way for me to get my books. I have been paying back my loan. The school has been shut down and now that loan has paid for books and classes I did n't get to finish. The school has shut down and I am still left with the payments on the money the school received for a degree I never got to complete.
05/18/2017	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Received bad information about your loan	DC XXXXX	Web
I was informed by XXXX college that they would be able to secure a job for me after completing their program despite that fact that I had XXXX . I informed them prior to enrolling, in XXXX XXXX < that I had a XXXX and they informed me that would not be an issue. Since completion of the program in XXXX XXXX , I have not been able to secure a job. The original loan provider was Genesis. They were closed down by the government due to misrepresentation. The loan was then transferred to XXXX XXXX XXXX . I was informed that students who attended between XXXX and your loan was fraudulently provided, they were to be forgiven. This has not taken place. The collections department has called repeatedly for payment. I have been paying on the loan since XXXX . Since the government closed Genesis due to fraud, XXXX XXXX XXXX should not continue collection.
06/13/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	PA 15701	Web
XXXX College : XXXX XXXX, PA XXXX failed to make the extremely high interest rates of Genesis Lending Services, that I was not told they would be that high. I was threatened multiple times to lose my loans and be kicked out of the school, since I could not afford the interest rates that you have to pay while you are enrolled in school.The financial department at XXXX ( XXXX, PA ) honestly told us nothing about the lending service. Next thing I knew I was receiving $ XXXX {$200.00} interest payments while I was going to school. The school did not help me with finding a job nor did I receive a rent and living check. I had to rely on borrowing the money from the people in my family who do n't have the money to spare. I got told XXXX times by XXXX and a few calls from Genesis that if I did not make my payments I would lose my loans and be forced to drop/be kicked out of the school.
05/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	AZ 85379	Web
When I started out going to school, I was forced to get a private school loan from Genesis Lending, XXXX. XXXX XXXX, OR XXXX, I started in XX/XX/XXXX and was paying Genesis Lending from the time I started, and XXXX University and XXXX have a Law suite right now with over charging me and other students like me, I put my trust in them and now I am forced to pay higher school loans, I think this part of my school loan should be FORGIVEN, I have called Genesis Lending today XX/XX/XXXX and they basically told me to just keep my account current, so please help me and forgive this loan. Genesis Lending phone number XXXX. Thank you for your understanding. I was only trying to better myself and get a good job and XXXX XXXX XXXX University took advantage of my and others as well, I am so upset that this could happen, so please understand I am not made out of money!!!
04/16/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	MI 49006	Web
I went to XXXX XXXX XXXX MI and was told I would have a loan thru Genesis Lending which I learned was been since investigated. I have had issues with the Instiutute itself and can not rid myself on the ongoing debt and no way to fix the issue. I am in debt {$16000.00} for a XXXX XXXX certificate in which I never got due to issues with promises of an externship. Once externship started I was told I didnt do well enough or only given limited access to the job I was to learn. The Genesis Loan I have tried to resolve but I get phone calls and letters weekly. I can not pay back any money if I am unemployed. I have discussed with them several times and I get the same answer. Its unclear to me also how I am responsible for paying back loans on a college that the government had to shuit down due to the dishonest nature and students left in unreasonable debt.
07/13/2015	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	CA 94544	Web
When i had started XXXX for my XXXX degree XXXX in 2013, XXXX had told me i owed them money and in order to start classes i had to pay XXXX so i was told i can apply for a loan through Genesis Lending i was told i would not have to pay any loans from Genesis until i XXXX a couple of months later i started to get calls from Genesis on regarding paying my loans and told me i was given false information on paying the loans off. After the first loan XXXX had told me i owed them more money and the first loan was accidentally taken for only {$1700.00} and i owed XXXX over {$2500.00}. XXXX had taken out another loan through Genesis so i can continue my classes and i was told if i do n't pull a XXXX loan i will dropped from my classes. i was given false information about paying the loans and i was given false information on how much the loan amount was.
05/04/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 92509	Web
I was inquiring for educational purposes at XXXX XXXX in XXXX California. I was enrolled and attended the XXXX program there. I was unable to cover tuition, and took out a student loan which did not cover my full tuition. XXXX, gave me XXXX only other option, to take out a Personal Loan with Genesis Lending. I paid on it for quite some time and stopped recently because I did not finish the program and my husband XXXX. since then my payment has XXXX and my credit is ruined! While I was attending school I wa threatened repeatedly that I would be dropped or removed from school if attendance was not met or payments not made and that I would STILL be responsible for the debt. It was the worst decision I ever made!! attending that college, for a trade that pays NOTHING!! I have since been promoted in the XXXX and am an XXXX at a very successful XXXX.
04/28/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	KY 42303	Web
XXXX XXXX XXXX, XXXX Genesis loanI was forced to get the Genesis loan just so I could stay in the student dorms, and then halfway through the school year they made me pull more money out because they said there was n't enough to finish out the rest of the year, saying that if I did n't either get the loan or come up with the money I would n't be able to finish my entire XXXX of school, I was also forced to pay my loan while I was in school and they took it from my monthly allotment before they gave me my student loan check each month, there is almost no way to postpone payments without defaulting, they say you can lower your payment but there is no way to have a true forbearance on the loan and to top it all off, after I get out I find out the school has been sued for falsifying employment and strong arming for students into loans
03/24/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	FL 32828	Web
I was unfortunate enough to attend XXXX XXXX XXXX University in XXXX XXXX, Florida from XXXX - XXXX. I was required to obtain way too many XXXX loans for a XXXX year program, XXXX of those loans are with Genesis Lending. The repayment plan from Genesis is unrealistic. When I attempted to make re-payment arrangements with Genesis for a manageable monthly payment, they refused. Even since the requirement to reduce the loan amounts, the monthly payment is not acceptable on my income. If I were to make the payment they are requiring, I would not be able to buy food, gas for the car to get to and from work or any XXXX related issues that may arise. I attempted to contact Genesis this evening XXXX XXXX/XXXX/XXXX XXXX to try to negotiate a manageable monthly payment and was left on hold for more than XXXX minutes.
05/18/2017	No	Student loan Private student loan	Getting a loan Fraudulent loan	CA 923XX	Web
I attended XXXX XXXX XXXX XXXX campus from XXXX XXXX - XXXX XXXX . The school had me take out a Genesis Loan. When the campus clos ed i was still paying on my Genesis lo an, when genesis closed down they changed to another company that i cant remember the name of and then changed again to XXXX XXXX XXXX ( XXXX ). My g enesis Loan was approximately {$4900.00}. Currently through XXXX i owe {$4300.00}. I tried explaining to XXXX that a school made me take out this loan and i was unable to make the minimum payment and also me being in school and the loan company told me since it was a private loan they dont do defferments so i was going to have to find a way to pay for the loan. I currently get 3-4 calls per day from this company.
07/14/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	VA 23693	Web
I would like to know why my genesis loan I got back when I attended XXXX in XXXX, PA in 2012 was not part of the XXXX dollar discharge that the CFPB won in federal court. I got a letter in the mail about this event and it said I should hear something about my loan in the next couple of months. In the meantime my private genesis loan was being sold to another loan company to avoid the discharge of my loan. So I went from Genesis Lending Services to XXXX XXXX XXXX which is under University XXXX XXXX XXXX. I would like to know why my loans with Genesis were n't apart of the lawsuit and if they were part of the lawsuit then why were my loans sold to another lender shortly after the news of this lawsuit became public? I would like some clear answers about this matter.
08/08/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	OH 44035	Web
While attending XXXX University online, I was told that I needed to obtain a GENESIS LOAN in the amount of {$7500.00} but with the interest rate by the time I pay it off, it will be over {$10000.00}. I was then told a month later that I did n't need the loan, the financial aid department just did n't pull my financial aid in time and they could n't pull them in past time. So now I am stuck with a private loan that I never needed just to attend XXXX University when it was owned by XXXX Colleges in XXXX 2013. I was looking online and noticed that XXXX had to forgive {$480.00} XXXX in Genesis Loans however I was never informed of this -- so where is my forgiveness? How do I get forgiveness for a loan I never needed and can barely pay for?
06/03/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	CA 959XX	Web
I was a student at XXXX College XXXX CA, and they closed there doors on XXXX XXXX, 2015. I received a text message indicating the closure. I have student loan with Genesis Lending Services and they will not discharge my loans. I feel that XXXX College is to pay back my loan to the company, after all XXXX is the one that broke the contract. This has caused great pain and suffering, because the reason I attended this college was to better myself in finding a job. Now after two years and three months, and only eight weeks to go, I do n't even have a degree now. I am not liable for this loan and will do what I have to do to get this discharged. I will seek information from an attorney about the steps I need to take.
05/20/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 94526	Web
I attended XXXX College from XXXX till XXXX. I was diagnosed with XXXX in XXXX XXXX and had to take XXXX months off for XXXX, I started back at XXXX college in XXXX XXXX. XXXX made me take a private loan out with Genesis in XXXX XXXX because they said I owed them. I was always on time with my payments. then XXXX XXXX, XXXX XXXX college who are owned by XXXX college just out of nowhere closed. I dont feel that I should pay the loan that XXXX made me take out with Genesis. I am a XXXX. I have no income and I was tricked into taking a loan out so XXXX can take more money. I am very upset and feel that my loan that heald used was a fraud and It needs to be cancelled cause heald just closed and left everyone hanging.
01/20/2019	Yes	Student loan Private student loan	Getting a loan Fraudulent loan	FL 320XX	Web	Servicemember
I attended XXXX University in XX/XX/XXXX and graduated XX/XX/XXXX. I was forced to take out 2 loans one federal loan and one private loan. The university insisted that I use Genesis Lending. However due to XXXX University 's fraudulent behavior they were found to of committed fraud. I received a discharge through the Borrowers Defense lawsuit and was reimbursed for the federal loan however I paid my Genesis loan off in full and now I can not get the company to return any calls and can not get any answers concerning getting my XXXX dollars back that I paid in full. How do I get my case in on the lawsuit against Genesis Lending. I was just terribly mislead by this company as well as the XXXX University.
04/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	GA 30039	Web
I went to XXXX. Its parent company being XXXX. I attended the XXXX, PA location from XX/XX/XXXX to XX/XX/XXXX. I got a federal loan and XXXX Genesis loan to help pay for my education. I have been paying on the Genesis loans since XX/XX/XXXX. I have paid {$5000.00} interest on a {$10000.00} loan and only paid {$500.00} on the principal balance. I recently found out about the lawsuit against XXXX and the settlement that was reached in XXXX of this year to forgive 40 % of the genesis loans to those who qualify. After speaking with several people at Genesis and the CFPB, I was informed that I needed to file a complaint to have my case reviewed but that I should be eligible since I started late XX/XX/XXXX.
03/23/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MN 564XX	Web
My son attended XXXX college in XXXX, Wyoming in 2011. As we ere there to drop him off for the start of his college career they ushered us through these lines and threw out a lot of information and had us sign multiple papers without explaining them to us. We felt like we had no alternative for financing his education. With extremely high rates as well as origination fees and me having to co-sign and make payments the entire time he was in school. We have tried negotiating the interest rates but to no avail. We feel like predatory lending is at its best here and we would like help in getting this resolved immediately. My son is struggling to pay which in turn has affected my credit which is unfair.
06/22/2017	No	Student loan Private student loan	Dealing with your lender or servicer Need information about your loan balance or loan terms	CA 90222	Web
I enrolled in XXXX XXXX XXXX, CA campus in XXXX and during enrollment I was paying a private loan from a lender named Genesis Lending Services XXXX I completely paid them off years ago in XXXX. I am now aware that there has been a lawsuit, and I want to receive a reimbursement of some sort. I never worked in the field after completing classes. I am overwhelmed of all the fraud they have caused. I tried reaching them now, and I can not find any information. I threw all my old receipts away unfortunately, yet I recall struggling at the time to pay them off, I am more mature now and as I am learning to take care of my finances, the past has haunted me, and I wish to collect something for there fraud.
05/05/2017	No	Student loan Private student loan	Dealing with your lender or servicer Problem with customer service	VA 23608	Web
I just got a letter on XXXX XXXX XXXX abo ut the deceptive practices for XXXX college that I attended in XXXX and graduated XXXX from the XXXX XXXX XXXX Virginia Attorney General. I had a Genesis loan that I had paid off in the meantime. I found my letter from them when I got this loan back in XXXX XXXX . I have tried calling the number on this paper ( XXXX ) XXXX , which w as Gensis lending which then referred me to these XXXX numbers ( XXXX ) XXXX or XXXX XXXX XXXX XXXX . These XXXX companies have no information because I have paid off my loan. So I do n't know about how to go and get information for them to refund me the amount I had paid them.
03/26/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	TX XXXXX	Web	Servicemember
Ive paid all of my XXXX loans and now im recieving this letter in the mail an it says i owe XXXX more dollars. I went to XXXX and wen i got out and called after recieving my paper work in the mail they said hat they paid back the remaining balance of what was not used to the loan company so i paidn off all the XXXX loans and the XXXX loans that i had witch included them taking my tax return almost XXXX dollars im super irritated with this XXXX so someone needs to do some reaserch and figure out how many debt collection agencies have my loans and why i keep getting more of these places contacting mesayin i owe them thousands of dollars when all together i only owe XXXX dollars period
10/06/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 10034	Web
ON XX/XX/2020, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX AND GENESIS/XXXX ADDEDED A DEROGATORY MARK ON MY CREDIT REPORT PER XXXX XXXX XXXX AND XXXX XXXX. UPON FURTHER INVESTIGATION, THIS ACCOUNT WAS TRANSFERRED/SOLD AND I AM NO LONGER RESPONSIBLE FOR THE ACCOUNT. DEBTOR'S/CREDITOR DID NOT VERIFY THIS COLLECTION. ALSO, THERE WAS NO WRITTEN FORM OF COMMUNICATION, CONTRACT, OR SIGNATURE FOR THIS ACCUSED DEBT AT ALL. A BILL WITHOUT A SIGNATURE DOES NOT VALIDATE THE DEBT AND ANY PERSON CAN SEND A BILL AND SAY THAT IT BELONGS TO ME. ACCORDING TO THE FCRA, XXXX XXXX XXXXXXXX HAS VIOLATED MY RIGHTS AS A CONSUMER AND I AM REQUESTING LEGAL ACTION TO REMOVE THIS ACCOUNT IMMEDIATELY.
08/11/2016	Yes	Debt collection Non-federal student loan	False statements or representation Attempted to collect wrong amount	CA 92544	Web
There was a lawsuit against the school that I attended and they are closing the school down as a result. I was paying my loans at the minimum that I can afford and now the loans are being serviced by a different company. I can not afford to pay the loan at this time and I am receiving notice of default. How can I resolve this issue when the school is being sued for the way they talked students into taking the loan in the first place, I should have never been approved because I was not working at the time and they asked if someone could help me pay it. The person that was helping me is no longer in my life and I am stuck with the obligation when he agreed to pay it.
03/30/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	FL 32174	Web
this is regards to the lawsuit settlement between CFPB and XXXX College. My son had XXXX student loans issued thru Genesis Lending via XXXX. My husband is a coborrower on these loans. He has received XXXX letters for the XXXX loans, but our son has not received these letters - it is very important that our son receives these letters addressed to him as it has these XXXX loans have had a negative effect on his credit reports. The letters sent to my husband stated that notification was sent to the XXXX major credit reporting agencies requesting that these tow loans ( accounts ) be deleted from his credit report, but our son has NOT received these leters.
06/10/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 92316	Web
I paid for a private loan under Genesis for a program I attended in an XXXX XXXX that is now closed down. I am eligible for a federal loan settlement due to the campus, program, and year I attended ; it is one of the many that are being sued for giving false information to students about job placement rates since XXXX XXXX. I paid for a Genesis loan, and asides from having been sued in XXXX for high-interest rates and causing 60 % of students to default while going to school, it turns out that from the start students were lied to about the chances of finding a job. I want a refund from this loan and can not get ahold of my private Genesis lender.
02/13/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	NJ 07017	Web
I enrolled in XXXX XXXX. After being told I did n't have enough to cover the cost I was given the option to use in house financial aid. Unbeknownst to my knowledge the school would later be closed. Genesis Lending my original in house provider now closes. XXXX XXXX XXXX takes over and closes and now XXXX is the collector. If the original lender was closed just as the school was why do students such as myself who were released from the debt by the DEPARTMENT OF EDUCATION have to fight with these " lenders '' who were found to be just as shady as the schools. All loans associated with XXXX should be done away with.
08/18/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	XXXXX	Web
I have student loans from XXXX College called Genesis loans. From what I understand based on an article on your website, these loans were supposed to be reduced by approx. 40 % as a condition of the sale of XXXX College to a new owner. This article was from XXXX, 2015. From everything I read, this reduction should have been automatic with no action required on my part. But as of today, my loan balance has not been reduced at all. It is still around {$17000.00}. I would like to have the reduction I believe I am entitled to based on all the fraudulent practices of XXXX Colleges.
09/30/2016	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	FL 33579	Web
I attended XXXX campus in XXXX XXXX to XXXX XXXX in the XXXX degree. I was forced to open a private student loan through the campuses financial company. They called it a Genesis loan. The loan amount was for XXXX. It was to cover the difference of tuition that my federal student loans did not cover. I currently have XXXX in federal loans due to this school that was found to have fraudulent financial practices such as inflating tuition and making students take out these private loans. I need help in forgiving this loan due to the fraudulent financial practices of my school.
06/22/2021	No	Debt collection Other debt	Communication tactics Used obscene, profane, or other abusive language	FL 32937	Web
XXXX XXXX from XXXX XXXX XXXX XXXX XXXX Called my phone to speak to someone else. When hung up on she called my phone back to call me names and uneducated and try to lecture or guilt me into feeling bad for hanging up, and would not let me speak to a supervisor. I have asked this company numerous times to STOP calling me or it would be harassment, I am not even the person they are looking for yet they still call daily. Also when they call they do not say who they are and why they are calling they just ask for the person. They do not identify themselves at all.
05/10/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MS 393XX	Web
I was issued XXXX loans by XXXX University from Genesis Lending. While in school interest and payments were requested of me. I was unaware of this loan being a private loan and therefore could not consolidate it. I was not notified that these loans were sold to some other company that is requiring immediate payment. I can not pay {$740.00} a month for XXXX XXXX and then {$240.00} on another XXXX. Why was I not informed of these changes and why ca n't get some relief from this company? The school DID NOT inform me of what or where these loans were coming from.
03/23/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	IL 601XX	Web
I 've been faithfully paying to Genesis lending since I was enrolled in school, monthly. I made sure my payments were always on time so my credit would n't go down. I then found out that the school I attended was closing, and my private loan was being sold to another company. Even though I 've still been making payments, there is no history of my previous ones to Genesis Lending, nor has it been reported to credit bureaus about on time payments. I do n't understand why I still need to make payments if this was a scam and the school forced this loan on me.
04/28/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 91331	Web
I was promised graduation, a job & becoming certified. It spent XXXX for a XXXX program. I successfully finished my program but did n't receive a graduation or a job to pay off my loan. I am currently unemployed with a loan of XXXX that I can not pay off. They did n't help me get a job or find XXXX. I was left basically by myself to look for a job when XXXX was suppose to be promised. I 've wasted time and a lot of money on broken promises on bettering my future. I would like my money back or my loans forgiven. I do n't want to be in debt.
10/27/2017	Yes	Credit card or prepaid card Store credit card	Problem when making payments Problem during payment process	FL 34957	Web
I have a XXXX XXXX XXXX. I only owe {$360.00} with {$6000.00} credit limit. I make the payment every month in XXXX XXXX in the Mall. Today I came in to make my payment. I was told my card was invalid and they could n't make the payment. They said the credit account was transferred to XXXX XXXX. I was transferred to them and they no idea who I was. I called XXXX back and they have no idea who has my card and who I make the payment to. I am almost sure this is illegal and I am trapped on who to make the payment to and it is due in 5 days.
05/20/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 95023	Web
Hello, I was student at XXXX college and school was closed before I got to grauduate. I applied for loan discharge with XXXX and those loans are supposed to be forgiven soon but I still have a balance with genesis lending about XXXX $ and I was told that I am responsible for this loan even if my school closed on me. I think this is unfair, I suffered enough already, waisted 2 years of my life and now I have to start all over again and have to repay closed school balance. Genesis lending loans have to be forgiven too.
09/05/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	AZ 85301	Web
I was enrolled at the XXXX XXXX XXXX from XXXX XXXX to XXXX XXXX. I 've filed for loan forgiveness with the U.S. Department of Education. Not only did I have federal Loans but I also had private loans with Genesis Lending which I have since paid off. I was doing additional research on your website and located the page the discussed CFPB is seeking redress for all the private student loans made since XXXX XXXX, XXXX, including those that have been paid off. I am reaching out to see if I am eligible for reimbursement.
01/24/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	AZ 85635	Web
I attended XXXX XXXX in XXXX, N.J. ( XXXX XXXX , XXXX ) in 2012. I was talked into taking out a Genesis to attend the XXXX-owned school. I was promised an education in XXXX that would get me a good job in the market.They used illegal tactics to induced me into taking out a private loan with Genesis to continue my education at the school. Their was threats and pressure to pay before the course was completed. What do I need to do to get my money returned from Genesis. The total cost for the course was {$17000.00}.
07/22/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	VA 22192	Web
I had a genesis lending loan, that has been charged off, it is appearing on my credit report and weighing it down a lot. I have called genesis and was redirected to another company phone number XXXX, they do n't seem to have any information on me, I called called XXXX whose name appear on my credit report and they do n't have any information on my loan. I have trying to get information, no one seems to know or have any information about me. If I CA N'T GET INFORMATION, I WANT THE REPORT REMOVED FROM MY CREDIT.
04/02/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	TX 77379	Web
Gensis loans have stopped sanding letter of what I still own them. so me assuming I was n't getting a bill from them that I was done paying them. I was going to XXXX college here in XXXX TX. well it was called XXXX instituted and they closed them all down for what I know. so I was told by them that I did n't have to pay no more student loans because there was no account to send money. so I need to know what should I do since I think its unfair for me to pay for a loan that I though was payed for already.
05/20/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MI 48141	Web
In 2011 I register to XXXX XXXX in XXXX Michigan, I was told when I was in school and pay the monthly amount of around XXXX $ that my payment will be lower after I graduated. I graduated and after 6 months someone from XXXX XXXX called me and request that my monthly payment would be XXXX {$.00} I never got a job with what I graduated for and hardly making the payment of my loan.I tried putting my federal loan in deferment for two years now. I do n't want my credit to be damage. I 'm just hopeless.
01/13/2021	No	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Can't close your account	SC 29073	Web
I can't close my XXXX XXXX because the customer service line does not authenticate my information and provides no other recourse. This card has a annual fee of {$99.00} which I will be charged soon. Specifically it is a automatic system that asks for your 16 digit account number and then the last 4 of your social security number. The system does not accept my information and the company does not provide any other means to contact them other then by postal mail or fax. XXXX XXXX XXXX
04/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 90026	Web
I called Genesis Lending to discuss the forgiveness currently available for former XXXX Students. I was informed that my loan did n't qualify because I had an AFT loan. Upon further research, this loan is for teachers. I am not a teacher nor did I sign for this type of loan. I have been deceived in so many ways and time after time I am being held liable for a loan that was misrepresented to me. This issue needs to be resolved especially when I 'm repaying a loan I have no information on.
03/22/2017	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MI 484XX	Web
In the time that I attended the XXXX program I was pressured to take out high interest private loans through Genesis Lending. During my time at XXXX I was pulled from class and not allowed to return until financial arrangements were set up. The loan officers would pull me out of class to go down to the financial aid office and fill out the electronic form for Genesis Lending to be sure that I was approved for additional funding before I was allowed to return to class.
01/10/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	WV 253XX	Web
XXXX Colleges, operating under the name XXXX XXXX, in XXXX XXXX, WV promised to enroll me into an XXXX program that did not exist. Their pitch was " complete the XXXX program and you will then move to the XXXX program. '' Midway through the XXXX program, I learned that no XXXX program existed for XXXX XXXX in West Virginia. I completed the program because I was too far in to turn back. I received a " Genesis '' loan that is now owned by University XXXX XXXX.
04/21/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MT 599XX	Web
I have genesis loans from XXXX they do n't ever send my mail but then they call XXXX times a day then when I have time to answer they tell me I 'm behind on my loans they want me to pay 400 a month and I asked if my loans are apart of the lawsuit and they hungup on me all the issue brought up in the lawsuit I have dealt with since XXXX 2012 when I started they have repeatedly said I have no options left telling me 400 a month or I will default on my loans
08/29/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	NV 89121	Web	Servicemember
I was mandated to make monthly payments to Genesis Lending on my private student loans while attending classes at XXXX XXXX, XXXX, NV. From XX/XX/XXXX thru XX/XX/XXXX my monthly payments ranged from $ XXXX {$150.00}, for a total amount exceeding {$1300.00}. I was aware that such practices were prohibited while attending classes, however, should I failed to make payments I would have been barred from classes. I would like to be reimburse for those funds.
06/03/2015	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	CA 90270	Web
I attended XXXX which is located in XXXX, i was told i would find a job easily after graduation but the reality is that career representatives will push job leads requiring 4 to 6 years experience so i would wonder why??? The curriculum was out of order. Some classmates were denied education due to late payments. So now i have a minimum wage job to get me by in life while i have to pay student loans for an education that im not using.
04/03/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 49001	Web
I understand now that i was XXXX charged for a loan through XXXX.The loans are now under investigation and all of the schools are closing i was persuede to get XXXX loans as i continued school there i was not informed this when I XXXX signed up i was called several time just to enroll in that school and offered opportunities and still can further my career and ally credits will be accepted at any college well all that was false
02/10/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	NY 11201	Web
I have recently obtained a copy of my XXXX credit report. it showed a credit inquiry by your company that i do not recall authorizing. it is my understanding that you are not allowed to put an inquiry on my file unless i have given you express authorization to do so. Please have this inquiry removed from my credit report because it is affecting my loan applications and making it very difficult for me to acquire credit.
04/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 49503	Web
I was an XXXX XXXX grad of XXXX XXXX, Michigan and recently was informed of the CFPB 40 % reduction deal for students with Genesis loans. I was told the reductions would be automatically applied to my accounts. After a few months with no reduction, I called Genesis and was told that the government decided which loans were to receive the reduction and apparently my loan was not XXXX of them. Is this the case?
07/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	VA 224XX	Web
They forced me to pay on my loan while still in school and threatened to with hold me from class if i couldnt make my payments. They also tricked alot of us into opening a new loan with a lower interest rate with the understanding that the previous loan would be dropped or closed. Come to find out all they did was open another loan and made me start paying on XXXX loans while still attending school.
01/31/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	WA 983XX	Web
I took a loan out with Genesis Lending to attend XXXX XXXX in XXXX, WA and paid it off shortly after graduating. I was told they had been sued and students within a certain time frame were eligible for partial refunds. When I tried to contact them to see if I was eligible for a refund they told me they had no record of my account. What more can I do before contacting a lawyer to pursue a lawsuit?
04/03/2015	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	CA 91741	Web
I attended XXXX XXXX, a XXXX school, and was encouraged to apply for a Genesis student loan with the understanding I would have a XXXX high paying job. After over XXXX months looking for a job as a XXXX I am working XXXX hours a week @ {$XXXX} an hour and have over {$9000.00} in student loan debt. I do not believe I was given honest information and the loan was not reasonable for me to take out.
04/07/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	NC 279XX	Web
I went to XXXX in XXXX, VA. I was a XXXX student. I feel that the loan should be wiped away because the school did not give me what was paid for. For the first 2 months we did not have a teacher. When we got her she was great. The software that was supposed to go with our classes never did work not even XXXX day. The transcription class was not taught. Did n't even open the book we paid for.
01/11/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 91384	Web
My name is XXXX I attended XXXX XXXX in XXXX CA. This school has been shut down. I had a private loan through Genesis Lending. I have no Idea how to repay this or if they are in some kind of lawsuit I would like to know the status of this. They no longer have a website or contact number. If you can find any info on my account or on the loan company that would be appreciated. Thank You
08/31/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	CA 95376	Web
I WAS TOLD TO TAKE OUT A PRIVATE STUDENT LOAN THROUGH GENISIS LENDING SINCE MY FEDERAL LOANS WOULD NOT COVER WHAT WAS OWED. I TOOK OUT A LOAN AND THEY MADE ME PAY IT WHILE ATTENDING XXXX. XXXX DID NOT FOLLOW THROUGH ON THEIR PROMISE FOR JOB PLACEMENT ASSISTANCE. XXXX MISLEAD ME. I HAVE ALSO DISCOVERED THE CREDITS THEY TOLD ME I WAS EARNING ARE NOT VALID FROM THE CLASSES I TOOK.
03/26/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	TX 75228	Web
I attended XXXX XXXX XX/XX/XXXX -XX/XX/XXXX ( a XXXX XXXX ). All of my loans were forgiven by XXXX Acct. # XXXX in XX/XX/XXXX. Genesis should have been included in this. They need to stop sending me notices as I am XXXX and will not be paying back any loan unless I receive help from the government myself. Please check this out and inform me of your findings.
09/15/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	OR 97123	Web
I used to go to XXXX XXXX, also known as XXXX XXXX. When I was there apparently I took out a genesis loan, and not until recently was I informed that it was not supposed to show up on my credit report. Well it does, I am a kid who is only XXXX and is trying to support a family, and this " ding '' on my credit report is really hurting my financial stability.
04/25/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MI 493XX	Web
this was a genesis loan for XXXX taken out by XXXX in XXXX, Mi have been paying on this loan since 2009 appr. XXXX per month. the balance is still XXXX. As soon as I found out this was a fraudulent loan I was advised to stop paying it. my credit report currently states I am 120 days past due and received a bill yesterday that my minimum payment due is XXXX.
09/09/2021	No	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	AZ 85282	Web
Genis is collection company is trying to collect from me and I did not oWe I debt to XXXX. I moved out I have a payment ledger and new lease that I did not live there. I do not have any document that I signed that I signed a new lease and they didn't send me anything that saying I owe money my new address was provided and I have messages that provide this
08/14/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	WA 98664	Web
My loan was through an agency that close and right now is going through a bankruptcy. The school I when to broke state law and I am in the process of have any loans with the DOE placed in a forbearance. I need to have my private loans with genesis removed from my credit report because I no longer have an account in default with genesis lending services.
04/18/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 48089	Web
I went to XXXX XXXX and they encouraged me to obtain a genesis student loan and federal loans to help pay for the program which was 36,000. I graduated XXXX 2014 from the XXXX program. Some of my class mates have already started getting reimbursements due to the lawsuit with over charging for the program. I want to make sure my case was not over looked
10/01/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	MI 49506	Web
I attended XXXX XXXX, a XXXX XXXX, in XXXX XXXX, MI. The school has since closed down, no longer offering the " lifetime '' job placement assistance. Nor were they honest about job placement rates as evidenced by my own classmates. I feel that they misrepresented themselves and it was false information that impacted my decision to attend.
03/10/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	IL 60409	Web
I was a student of XXXX college in XX/XX/XXXX-XX/XX/XXXX and I was told that I had to take out a private loan to pay a part of my educate expenses and as told to use Genesis I had been making payments Genesis then I was told that my loans balance was switched to another company. Can I still get a credit from XXXX or the new company XXXX
05/18/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	CA 94501	Web
the college I was attending was XXXX XXXX which is closed three weeksago. I had a private loan with Genesis Lending Company about XXXX andI am still paying for it even after the college ceases its service. So I amlooking for help to stop this payment and get a refund for all thosepayment I have done for more than a year.
01/20/2021	No	Credit card or prepaid card General-purpose credit card or charge card	Struggling to pay your bill Credit card company won't work with you while you're going through financial hardship	NJ 08701	Web
I am writing today in regards to my account with XXXX XXXX XXXX # XXXX. The reason for writing today is in regards to the late payments showing on my report in XXXX 2020 and XXXX 2020, due to Covid I was unable to make the payments in XXXX and XXXX 2020. As soon as I was able to, I got my payment made and caught up.
06/18/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 95677	Web
The College ( XXXX in XXXX, Ca ) that I was currently enrolled abruptly shutdown. I was XXXX weeks away from graduation. I am no longer choosing to continue with my education since I would have to take even more classes. I also did not get a well paying job out of it, even though I was told numerous times I would.
10/26/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 95111	Web
I attended a XXXX college in XXXX where they applied for a private loan from Genesis while attending. I believe I was given false information to attend their school ( XXXX college ). I understand that there were a settlement agreement in which I should have received something in the mail in XXXX of XXXX.
03/30/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	OH 43213	Web
I took out a loan through Genesis for an education through XXXX XXXX, XXXX, Oh. Under the sale of the debt there was to be a 40 % reduction in my loan. Nothing has been done. At this time this is my complaint. A detailed complaint regarding my federal student loans will be forthcoming as well.
03/19/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	CT XXXXX	Web
Payments have been made and cleared on my XXXX card, issued by XXXX XXXX XXXX XXXX, available credit does not reflect these payments. My credit limit is XXXX, balance is XXXX currently with these payments in amounts of XXXX and XXXX, last two payments posted. My available credit shows zero
01/22/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 48205	Web
I went to school for XXXX at XXXX in XXXX 2010 and got an privte loan from gensis equaling XXXX my course cost at the time XXXX learned that they had been sued at I did not recevie, money for over payment the class that graudteed after me, recevied an reduction in tuttions payed, XXXX
02/16/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	TN 37086	Web
I qualified for loan forgiveness for fraudulent private school loans offered by XXXX University by Genesis Student Lending. I was not notified that loan forgiveness and refunds for payments made was being offered or even of issue ( a pending suit in 2015 ).
04/28/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	NJ 07103	Web
I am a XXXX of XXXX University. XXXX of the XXXX Colleges. I did receive a relief of my student loan that I took out with Genesis Lending in 2012. They made me take out an additional loan in order for me to graduate. Please can you assist in this matter.
04/21/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	FL 325XX	Web
I took out a Genesis loan to cover my last semester of my XXXX degree with XXXX University. I do not currently have a job and keep telling Genesis that but they continue to call me daily, badgering me to pay my loan. It is very annoying.
05/11/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 493XX	Web
I have a geniesis loan I did not recieve a decrease on this loan I talked to geniesis they said I do not qualify for it. Then I found Out that they sold my loan and its called XXXX and geniesis is just servicing the loan. XXXX MI XXXX
07/13/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 95377	Web
I believe I have Genesis loan from XXXX Colleges and would like to know if they were included in the CFPB settlement. This loan has now been transferred to another servicer XXXX XXXX XXXX XXXX XXXX I attended XXXX XXXX in XXXX CA.
08/26/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 95136	Web
I attended XXXX XXXX in XXXX, Ca and had private student loans through Genesis Lending Services ( that have now been taken over by XXXX ). I want to verify if my loans should have been a part of the settlement made in XXXX 2015.
06/06/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MI 484XX	Web
I am submitting a complaint against Genesis Lending Services, They have been charging me during school and even when I was unemployed. I seek to discharge this loan due to the fact I never received any job placement and etc.
06/25/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	NV 89141	Web
I am struggling to get the debt relief I am entitled to from a private loan I received while attending XXXX XXXX. The loan came from a private lender named " Genesis Lending through XXXX bank XXXX Through XXXX XXXX
09/21/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	WA 98503	Web	Servicemember
I was enrolled at XXXX XXXX college in 2011 for XXXX. I took out a private loan with genesis and want to know if my loan was covered by the settlement that was reached that would force genesis to repay the loans?
10/27/2017	Yes	Debt collection Credit card debt	Communication tactics Frequent or repeated calls	NY 14450	Web
They have repeatedly have called my work and now have called my teenage kids and have scared them tremendously. They have called every day for the last XXXX months and as of XXXX/XXXX/XXXX called my kids.
07/09/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 90731	Web	Servicemember
I believe I have Genesis loans from XXXX Colleges and would like to know if they were included in the CFPB settlement. My school location was XXXX College, XXXX XXXX. I still receive letters from them.
09/06/2015	No	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	CA 91706	Web
I believe I have Genesis loans from Corinthian Colleges and would like to know if they were included in the CFPB settlement. Name : XXXX College - XXXXAddress : XXXX XXXX XXXX. XXXX XXXX, CA XXXX
12/02/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 91775	Web
XXXX College XXXX campus XXXX XXXX XXXX XXXX. XXXX CA XXXX I believe I have Genesis Loans which is now XXXX XXXX XXXX XXXX and would like to know if they are included in the CFPB settlement.
01/19/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	WA 983XX	Web
I paid off my Genesis loan I obtained through the XXXX schools then they were sued. I would like a refund for the fact that my attendance dates fall within the dates the schools were sued.
01/10/2019	Yes	Credit card or prepaid card Store credit card	Trouble using your card Can't use card to make purchases	CA 94303	Web
I made a payment to off my account but when I inquired about why it showed XXXX available for usage the agent said my account is on hold and she doesn't know how long it will be on hold.
06/30/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 94541	Web
I believe I have Genesis loans from XXXX Colleges and would like to know if they are included in the CFPB settlement. I attended XXXX College in XXXX, from XX/XX/XXXX to XX/XX/XXXX.
09/23/2017	Yes	Student loan Private student loan	Struggling to repay your loan Problem lowering your monthly payments	GA 30067	Web
Loan was sold to another company that is reporting negatively on my report been trying to find out if my loan is part of the class action settlement I only get a recording
07/07/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 90805	Web
My name is XXXX XXXX, I attended XXXX in XXXX, ca. I believe I have genesis loans from XXXX colleges and would like to know if they were included in the CFPB settlement.
03/31/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	MA 01453	Web
im a former XXXX student in XXXX MA. i took out a loan i was promised job placement and never received it. now im stuck with a loan that i can not pay back. please help.
07/15/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 91730	Web
I had a Genesis loans from XXXX Colleges and would like to know if they were included in the CFPB settlement. Genesis lending has now sold my loan to XXXX.
07/01/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	CA 94544	Web
I went to XXXX in XXXX, Ca. I believe I have Genesis loans from XXXX Colleges and would like to know if they were included in the CFPB settlement.
05/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 90255	Web
i attended XXXX in XXXX, and used Genesis loan services, and would like to know if my loan was part of the XXXX settlement dispute,
04/07/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	ND 58801	Web
I was mislead on all information on the predatory school loans provided by Genesis Lending XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX.
07/07/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 92530	Web
I believe I have Genesis loans from XXXX Colleges and would like to know if they were included in the CFPB settlement. ''
10/08/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 90019	Web
I believe I have Genesis loans from XXXX Colleges and would like to know if they were included in the CFPB settlement.
07/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 90022	Web
I believe I have Genesis loans from XXXX Colleges and would like to know if they were included in the CFPB settlement.
05/15/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	CA 956XX	Web
Genesis loan servicing no longer has any correct contact information i can not call them in contact of my loan
01/05/2019	Yes	Student loan Private student loan	Struggling to repay your loan Can't get other flexible options for repaying your loan	CA 91104	Web
My school was started as a faud company
07/07/2021	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CO 80022	Web

03/12/2021	No	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	PA 19136	Web

01/04/2021	No	Student loan Private student loan	Dealing with your lender or servicer Received bad information about your loan	GA 30094	Phone

11/23/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 77094	Web

10/06/2018	No	Student loan Federal student loan servicing	Dealing with your lender or servicer Don't agree with the fees charged	WI 54871	Web

06/15/2018	Yes	Student loan Private student loan	Dealing with your lender or servicer Problem with customer service	CA 92663	Web

01/17/2018	Yes	Student loan Federal student loan servicing	Struggling to repay your loan Can't temporarily delay making payments	FL 33055	Web

12/29/2017	Yes	Student loan Private student loan	Struggling to repay your loan Can't temporarily delay making payments	IL 60429	Web

12/18/2017	Yes	Student loan Private student loan	Dealing with your lender or servicer Need information about your loan balance or loan terms	TX 76262	Web

09/19/2017	Yes	Student loan Private student loan	Struggling to repay your loan Can't temporarily delay making payments	GA 30134	Web

05/05/2017	No	Student loan Private student loan	Dealing with your lender or servicer Received bad information about your loan	FL 34769	Web

05/04/2017	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 77378	Referral

02/28/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	VA 22026	Web

01/05/2017	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	MT 59912	Web

08/20/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	FL 33770	Web

07/19/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	TX 77450	Web

05/17/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	GA 30088	Web

05/13/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 94509	Web

04/23/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 92507	Web

04/09/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 95240	Web

04/07/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	FL 32773	Web

04/03/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	HI 96814	Web

04/01/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	MA 02368	Web

03/31/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	IL 60651	Web

03/03/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 92656	Web

02/27/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	MN 55423	Web

02/18/2016	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	FL 33592	Web

01/15/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 95138	Web

01/04/2016	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	TX 77083	Web

12/31/2015	No	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	GA 30043	Web

12/30/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	CO 80112	Web

12/29/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	PA 15235	Web

12/21/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	OR 97220	Web

12/12/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	CA 94556	Web

12/04/2015	No	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	NY 11510	Web

11/13/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 90036	Web

10/30/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	GA 31410	Web

10/29/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	CA 94015	Web

10/28/2015	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	CA 91316	Web

10/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	CA 95696	Web

10/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	CA 94015	Web

10/20/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	FL 33511	Referral

09/29/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 93656	Phone

09/26/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	NV 89074	Web

09/25/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	TX 77012	Web

09/24/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 95138	Web

09/23/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	WA 98310	Web

09/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	CA 94303	Web

09/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 95350	Phone

09/15/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	TX 75762	Postal mail

09/09/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 94509	Web

09/05/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	FL 33321	Web

09/02/2015	No	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 95991	Web

09/02/2015	No	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	FL 33186	Web

08/31/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	FL 32941	Web

08/28/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	OK 74114	Web

08/27/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	NY 14580	Web

08/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	FL 32082	Web

08/18/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 90805	Phone

08/14/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 92335	Web

08/11/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	TN 37803	Web

08/07/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 48634	Web

08/07/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 94587	Web	Older American

08/04/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	PA 17111	Web

08/04/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	TX 77017	Fax

08/01/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 94551	Web

07/28/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 48213	Phone

07/28/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 95111	Web

07/24/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	TN 37659	Web

07/23/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 94080	Web

07/23/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	IN 47905	Web

07/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	GA 31705	Web

07/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 95814	Web

07/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 90040	Web

07/20/2015	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	CA 90605	Web

07/09/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	OH 43154	Web

07/08/2015	Yes	Credit card	Customer service / Customer relations	FL 33913	Referral

06/30/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	WI 54868	Web

06/29/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CO 80814	Web

06/27/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 94546	Web

06/26/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 91744	Web

06/24/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	PA 16661	Phone

06/18/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	FL 34711	Web

06/17/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	IN 46405	Web

06/17/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 90601	Phone

06/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	WV 26542	Web

06/11/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	AL 35405	Web

06/10/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 95035	Web

06/10/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 95136	Phone

06/09/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 92404	Web

06/09/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	WA 98198	Web

06/08/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 92583	Phone

06/05/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	CA 95252	Web

06/04/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	DE 19966	Web

06/03/2015	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	CA 90270	Web

06/03/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 92399	Web

06/03/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	TX 75313	Web

06/02/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	PA 15232	Web

06/01/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	VA 22191	Phone

05/27/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CO 80021	Web

05/27/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 91764	Phone

05/25/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	FL 33592	Web

05/23/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	WI 53218	Web

05/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	FL 32754	Web

05/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MN 55904	Web

05/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 49506	Web

05/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 90063	Web

05/20/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	FL 33982	Web

05/20/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	MN 56567	Web

05/19/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	NY 14609	Phone

05/19/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	IL 60655	Web

05/18/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	FL 34743	Phone

05/15/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	NJ 08865	Fax

05/15/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 94589	Phone

05/15/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	CA 94589	Phone

05/14/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 92683	Phone

05/11/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 92557	Web

05/11/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 95828	Web

05/09/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	FL 33614	Web

05/07/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	GA 30274	Web

05/07/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 92530	Web

05/06/2015	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	OH 43420	Web

05/05/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	CA 91744	Web

05/05/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	CA 90260	Phone

05/05/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	IL 60644	Web

05/05/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	ND 58201	Web

05/05/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	IL 603XX	Web

05/04/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 94590	Web

05/01/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	LA 70377	Web

05/01/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	GA 30168	Web

05/01/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 90804	Postal mail

05/01/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 90660	Phone

05/01/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	IL 60707	Phone

04/30/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	OH 44857	Web

04/29/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 90045	Web

04/29/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 94544	Phone

04/29/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	WA 98366	Web

04/29/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 95111	Phone

04/28/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	TX 76006	Web

04/27/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MD 21102	Web

04/27/2015	No	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	MI 49326	Web

04/27/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 91766	Web

04/27/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	TN 37763	Phone

04/24/2015	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	AZ 86040	Web

04/23/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 91331	Web

04/23/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	MI 48071	Phone

04/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 91709	Web

04/21/2015	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	MI 48092	Phone

04/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	IN 46368	Web

04/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 48034	Web

04/20/2015	Yes	Debt collection Non-federal student loan	Communication tactics Threatened to take legal action	VA 22172	Web

04/20/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	NV 89117	Web

04/20/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	IN 46167	Web

04/17/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 91402	Web

04/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	MI 48884	Web

04/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	FL 33322	Web

04/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	FL 33880	Phone

04/15/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	NY 11757	Web

04/15/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	VA 22041	Postal mail

04/13/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	CA 95482	Web

04/13/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	CA 95482	Web

04/13/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	FL 33012	Web

04/10/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	MI 49093	Web

04/10/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	IL 62226	Phone

04/08/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	KS 66046	Web

04/07/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MD 20874	Phone

04/07/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	NY 14723	Phone

04/06/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	IL 60426	Web

04/06/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 48307	Web

04/06/2015	Yes	Debt collection Federal student loan	Cont'd attempts collect debt not owed Debt is not mine	TX 78223	Phone

04/06/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MO 65802	Web

04/04/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	GA 30301	Web

04/03/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 49337	Phone

04/03/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	MI 49345	Phone

04/02/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	OH 44820	Web

04/02/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	LA 70607	Web

04/02/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	FL 34120	Web

03/31/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	PA 19148	Web

03/31/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	TX 75166	Phone

03/31/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	WA 98030	Web

03/30/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	VA 23513	Web

03/30/2015	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	MI 48186	Phone	Servicemember

03/30/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	WA 98001	Web	Servicemember

03/27/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	VA 20147	Web

03/27/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	IL 60428	Phone

03/26/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	FL 32812	Fax

03/25/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	NY 13603	Web	Servicemember

03/25/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	IL 60409	Web

03/24/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 49048	Web

03/23/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	IL 60124	Phone	Older American, Servicemember

03/21/2015	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	OR 97007	Web

03/19/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 90745	Web

03/18/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	CA 92320	Web

03/18/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	WA 98273	Web

03/18/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 93552	Web

03/18/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 92707	Web

03/17/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 90706	Web

03/17/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	OH 44857	Web

03/16/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	NV 89031	Web

03/15/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	TX 77515	Web

03/14/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 90804	Web

03/13/2015	No	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	PA 17026	Phone	Servicemember

03/13/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	IL 60124	Web

03/13/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	IA 50638	Web

03/12/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 48917	Web

03/12/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	FL 32934	Web

03/11/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 92345	Web

03/11/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MI 49408	Web

03/11/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	FL 32824	Web

03/10/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	WA 98372	Web

03/10/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	FL 32256	Web

03/10/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 49544	Web

03/09/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 90717	Web

03/04/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	IA 51247	Web

03/04/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	WA 98409	Web

03/04/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	NJ 07726	Web

03/03/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	AZ 85392	Web

03/03/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MO 65674	Web

03/01/2015	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	FL 32713	Web

03/01/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	OH 43123	Web

03/01/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	WA 98198	Web

02/28/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 95901	Web

02/27/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	CA 90280	Web

02/27/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	FL 33578	Web

02/25/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 92676	Web

02/25/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	OH 43068	Phone

02/24/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	CO 80640	Web

02/23/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	PA 15216	Web

02/23/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	WV 25414	Web

02/22/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	CA 91202	Web

02/22/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	WY 82721	Web

02/21/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MI 48184	Web

02/20/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	IN 46320	Web

02/19/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	TX 75236	Fax

02/18/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	CA 90063	Web

02/18/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	NV 89015	Web

02/17/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MD 20705	Web

02/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	TX 76544	Web

02/15/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	NV 89044	Web

02/14/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 95458	Web

02/12/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	WV 25444	Web

02/12/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	AL 35810	Web

02/10/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	TX 78681	Web

02/10/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	FL 34769	Web

02/09/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	TX 76544	Web	Servicemember

02/09/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	IL 60804	Web

02/09/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	IL 60148	Web

02/09/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	WA 98445	Web

02/08/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	WA 98031	Web

02/08/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	FL 33803	Web

02/08/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	TX 75228	Web

02/08/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	VA 20171	Web

02/08/2015	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	AZ 85037	Web

02/08/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	TX 76107	Web

02/08/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 49010	Web

02/07/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	WA 99022	Web

02/07/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	IN 46312	Web

02/06/2015	Yes	Debt collection Non-federal student loan	Communication tactics Frequent or repeated calls	IL 60154	Phone

02/06/2015	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	IL 60563	Web

02/06/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	FL 32114	Web

02/05/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 92870	Web

02/04/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	AZ 86440	Web

02/03/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	MI 49024	Web

02/02/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	TN 37214	Web

01/29/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	WV 25071	Web

01/29/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	FL 33162	Web

01/25/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 95687	Web

01/24/2015	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	PA 15330	Web

01/21/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	FL 32940	Web

01/20/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	FL 32211	Web

01/20/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	PA 16218	Phone	Servicemember

01/18/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 49333	Web

01/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 92701	Web

01/16/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	GA 30043	Web

01/15/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	MI 49015	Web

01/13/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	IL 60435	Web

01/10/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	WV 25303	Web

01/07/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	AZ 85226	Web

01/06/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	WA 98053	Web

01/04/2015	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	WA 98445	Web

01/04/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	WA 98208	Web

01/02/2015	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	CA 95355	Web

12/24/2014	Yes	Debt collection Federal student loan	False statements or representation Attempted to collect wrong amount	TX 75313	Postal mail

12/21/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	IN 47025	Web

12/18/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 92314	Phone

12/17/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	KY 42701	Web

12/17/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	NY 10710	Phone

12/15/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	MN 55113	Web

12/15/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	VA 24592	Web

12/09/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	GA 30088	Web

12/08/2014	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	FL 33771	Web

11/29/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 48126	Web

11/26/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	NY 13601	Web

11/26/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	FL 34609	Web

11/24/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	FL 32226	Web

11/24/2014	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	NV 89005	Web

11/22/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	NV 89120	Web

11/22/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	IN 46307	Web

11/21/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	IL 61103	Web

11/20/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	NV 89052	Web

11/19/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	NV 89011	Web

11/16/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	FL 33868	Web

11/16/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MI 48195	Web

11/16/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 91364	Web

11/13/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CA 91789	Web

11/12/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	FL 34711	Web

11/11/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	MI 49424	Web	Servicemember

11/10/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 49424	Phone	Servicemember

11/09/2014	Yes	Student loan Non-federal student loan	Getting a loan Qualify for a better loan than offered	WY 82414	Web

11/09/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	IA 50219	Web

11/07/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	IN 46041	Web

11/05/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	OH 45215	Web

11/05/2014	Yes	Debt collection Non-federal student loan	Cont'd attempts collect debt not owed Debt is not mine	FL 33161	Phone

11/03/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MO 63118	Phone	Servicemember

11/02/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	VA 23693	Web

10/30/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	CA 94066	Web

10/25/2014	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	IA 52537	Web

10/23/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	OR 97229	Web

10/21/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	NV 89044	Web

10/17/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	WY 82070	Web

10/15/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 95630	Web

10/10/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	TX 75154	Phone

10/09/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Keep getting calls about my loan	WA 98273	Web

10/07/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 94545	Web

10/06/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	PA 18335	Web

10/06/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	IL 60506	Web

10/02/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	FL 34711	Web

10/01/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	WV 25033	Web

09/29/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	NV 89102	Web

09/29/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	MI 49004	Web

09/27/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	CA 90025	Web

09/25/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	GA 30439	Phone

09/25/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Don't agree with fees charged	GA 30421	Phone

09/25/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	NY 14468	Web

09/24/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	MI 49508	Web

09/24/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	WY 82070	Web

09/23/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 49404	Web

09/22/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	FL 33162	Web

09/21/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	OH 43230	Web

09/19/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Need information about my balance/terms	OR 97060	Web

09/18/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	MI 48701	Web

09/17/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	WY 82070	Web

09/17/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Received bad information about my loan	TN 37849	Web

09/17/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't temporarily postpone payments	CO 80224	Web

09/17/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	TX 77099	Web

09/16/2014	Yes	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	IL 62613	Web

08/15/2014	Yes	Student loan Non-federal student loan	Can't repay my loan Can't decrease my monthly payments	CA 92801	Web

06/02/2014	Yes	Student loan Non-federal student loan	Getting a loan Can't qualify for a loan	MN 55404	Web

03/13/2014	No	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	FL 33772	Web

03/12/2014	No	Student loan Non-federal student loan	Dealing with my lender or servicer Having problems with customer service	MI 48909	Web

02/22/2014	No	Student loan Non-federal student loan	Can't repay my loan Can't get flexible payment options	TX 75460	Web

01/27/2014	No	Student loan Non-federal student loan	Dealing with my lender or servicer Trouble with how payments are handled	DC 20002	Web

10/24/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	SC 29607	Web

09/22/2013	Yes	Student loan Non-federal student loan	Getting a loan	GA 30120	Web

09/10/2013	Yes	Credit reporting	Improper use of my credit report Report improperly shared by CRC	OH 43613	Web

05/17/2013	Yes	Student loan Non-federal student loan	Repaying your loan	MI 48218	Web

04/17/2013	Yes	Student loan Non-federal student loan	Getting a loan	CA 95678	Web

03/05/2013	Yes	Student loan Non-federal student loan	Problems when you are unable to pay	CA 92833	Referral

02/25/2013	Yes	Student loan Non-federal student loan	Getting a loan	IN 46516	Web

01/11/2013	No	Student loan Non-federal student loan	Repaying your loan	IA 51501	Web

06/15/2012	Yes	Student loan Non-federal student loan	Repaying your loan	PA 15906	Web