General Credit Services CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/31/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 60068
Web
XXXX : I, a second year college student, arrived in XXXX for school and came to the property leased by XXXX to start setting up my things and getting ready for school. During the summer we were told our rooms and who we were rooming with. However when I arrived and got to the room I was assigned to it did not have the capacity to fit any of my belongings and did not have a bed waiting for me, also I was not XXXX feet away from the other person I would be sharing the room with which was a big concern with me since this was right in the middle of the pandemic. As I started walking around the building I was supposed to be staying in trying to find help, I couldn't help but notice the disgusting unsanitary conditions and was shocked there could be so much filth in the place I was supposed to be staying in during a world wide pandemic. At this point I knew things were seriously wrong and that I was in danger of getting sick and also left without adequate space to live. I spent the rest of my day trying to get in contact with someone at XXXX, the group responsible for the lease, and was promised someone would call and someone would meet me in person. Neither of those things happened and I waited up a little past midnight for a phone call until I fell asleep in the chair I was sitting in. The next thing that happened is that I got my stuff ready to go back home since no from XXXX showed up that night or called me. I had no where to unpack my stuff and had to get out of the unsanitary conditions to prevent myself from possibly getting covid. XXXX tried to scramble last minute and throw me in a small room with two other people. The room was not even big enough for me to un pack my clothes and I was told I would have to put my TV and XXXX in storage because there was not enough room. We were also not even 6 feet a part all of us. That last minute plan was disrespectful and not even close to an adequate space to live. I left their building immediately and made it clear to them I was never able to set up or stay there. After I was gone me and my family spent a lot of time going back and forth with XXXX and they were unprofessional in emails, and threatening us with bills. XXXX then hired a collection agency to go after me. Me and my family were in contact with the collection agency and explained our situation and how it wasn't right for them to come after us when they were in the wrong. We staying in communication with the collections agency and both us and the collections agency had talked about how there was no signature on the lease and that the collection agency was going to talk to XXXX about it. They never got back to us after that and I found out from my credit report that they just went ahead and hit my credit with it. Im XXXX XXXX XXXX and just wanted to go to college. I arrived to unsanitary and inadequate living conditions forcing me to go back home and do school online. Then while the whole situation is in progress they blindside me and damage my credit. Please help me with my situation.
02/23/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • AZ
  • 85204
Web
We moved out of XXXX XXXX at the end of XX/XX/XXXX. Around XX/XX/XXXX, we got a letter in the mail from a credit agency trying to collect almost 3,800 from us for XXXX XXXX. Right away, I called the trailer park & spoke to XXXX, the manager, & she wax very rude to me. I asked her why she had gone almost a year without ever trying to contact me to give me a chance to discuss this matter and/or pay what damages we are responsible for & why she went straight to the credit agency, almost a year later, without every contacting me first, & her exact response was, " I do n't gave an answer for you ''. I want to stress the fact that XXXX XXXX has always had my phone number & address. I know this for a fact because, even while we lived there, we used our current address for mailing, & always recieved any mail they sent us. My phone number has never changed either. She never tried contacting me in any way to discuss & take care of this matter within the 11 months after no longer living there, & went straight to the credit agency. We moved in to that trailer park with different managers at the time who put us through so much & we ended up accepting certain damages as is, at the end of XX/XX/XXXX. I feel like XXXX, the current manager, is charging us for damages we moved into & this amount of money is absurd, let alone the fact she never contacted me within 2 weeks to inform me of any fees. We were always very good tenants & never caused any problems. I wish for this to be handled legally & with appropriate ethics, which is should be. My name is XXXX XXXX. My boyfriend is XXXX XXXX. & my phone number is XXXX.
12/22/2022 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IN
  • 46074
Web
I owe a debt to a dentist that has been sent to a collection agency. I spoke with them a few months ago and told them I can pay on the XXXX of the month for {$10.00} a month. My husband was currently getting paid each month on that date. In XXXX I did not have funds in my account and the card declined. On XX/XX/2022 the payment came out of my account. I did not authorize the payment to come out on XX/XX/2022. When I contact them the gentleman refused to give me his name and told me that was to bad and I still owed it. I told him I did not authorize it to come out on the XXXX of the month and he told me he did not care. I asked to speak with someone above him and he hung up on me. I called back and he answered again and continued refusing to send me to someone else. Finally he send to me a voice mail. A lady called me back and was yelling at me that I owed and and when I tried to tell her that I did not authorize it she continued to yell at me. I advised her that I do not authorize any more money out of my account and for them to cease contact with me immediately. They had me so upset the way they spoke with me. My XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
10/13/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 77459
Web
In XX/XX/, I received a collection notice from General Credit Services regarding an alleged debt of XXXX. I immediately disputed the validity of this debt by sending a certified letter requesting debt validation, as per my rights under the Fair Debt Collection Practices Act ( FDCPA ). Despite my formal request for validation within the legally mandated 30-day period, General Credit Services has failed to provide any documentation or proof that I owe this debt. They have not furnished any information regarding the original creditor, the debt amount, or any supporting documents. This lack of cooperation from General Credit Services has not only left the debt unverified but has also raised concerns about potential violations of my rights under the FDCPA. The absence of any substantial response or evidence of the debt 's legitimacy has led me to believe that this debt may not be valid. I am seeking a resolution to this matter that involves the complete dismissal of the debt and an acknowledgment of the failure to comply with the FDCPA 's requirements for debt validation.
05/10/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IN
  • 46052
Web Servicemember
I attempted to contact the person by the name of XXXX regarding a debt we were disputing and wanting more information before making payments related to an account from the hospital that I informed the collector that we had not received. The rep spoke rudely to me and threatened to take action and stated that I was refusing to pay the account since I would not commit to a payment plan. She also states that she sent them to me, I informed her again that I did not receive it and she would not agree to send me another copy of that. She just told me to contact the hospital. In addition I am deeply concerned that the collector is not taking action to verify my identity when calling such as verifying my date of birth or other verifying information to ensure they are not releasing information to an unauthorized party. They have never done this. In addition they have been reluctant to work with me in the past and continue to call me while I am at work.
03/03/2020 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • IN
  • 46202
Web
General Credit Services has been collecting on behalf of XXXX XXXX for the last 2 years on a medical debt that was miscoded in the system. They have yet to correct the issue and continue to hound/persistently collect for a debt not owed. When speaking with the insurance company, the routine tests that were performed were considered covered without a deductible, yet XXXX 's billing and General Credit Services care little about that and continue to collect this information. I received a notice on my credit report that General Credit Services had placed this as a collections account on XX/XX/2020, after multiple harassing letters and a phone call that suggested that they would sue me if they did not receive payment. Not only has General Credit Services and XXXX violated the FDCPA, but they have also violated the FCRA while knowing this amount was in dispute.
03/03/2020 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • IN
  • 46202
Web
General Credit Services has been collecting on behalf of XXXX XXXX for the last 2 years on a medical debt that was miscoded in the system. They have yet to correct the issue and continue to hound/persistently collect for a debt not owed. When speaking with the insurance company, the routine tests that were performed were considered covered without a deductible, yet XXXX 's billing and General Credit Services care little about that and continue to collect this information. I received a notice on my credit report that General Credit Services had placed this as a collections account on XX/XX/2020, after multiple harassing letters and a phone call that suggested that they would sue me if they did not receive payment. Not only has General Credit Services and XXXX violated the FDCPA, but they have also violated the FCRA while knowing this amount was in dispute.
12/17/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • TN
  • 38016
Web
GENERAL CREDIT SERVICES OF ARIZONA. CONTINUES TO REPORT A DEBT FROM XX/XX/XXXX AS DEROGATORY OPEN COLLECTION ITEM ON MY XXXX CREDIT FILE THAT WAS DISCHARGE IN A CHAPTER XXXX BANKRUPTCY ON XX/XX/XXXX. GENERAL CREDIT SERVICE WAS INCLUDED IN THE CHAPTER XXXX BANKRUPTCY FILED ON XX/XX/XXXX GENERAL CREDIT SERVICE CONTINUES TO REPORT THIS ITEM AS A OPEN COLLECTION ITEM AND HAS ONLY MADE REMARKS TO THE ITEM AND HAS NOT CHANGED THE STATUS AS PAID/CLOSED. I 'VE CONTACTED THE COMPANY AND SPOKE WITH THE ARIZONA OFFICE AND WAS TOLD THEY JUST RECENTLY REPLIED TO MY XXXX DISPUTE ( AND UPDATED THIS ITEM AS VERIFIED ) THE ITEM IS STILL SHOWING AS A OPEN DEROGATORY COLLECTION ITEM, WHEN THIS ITEM WAS PAID FROM THE BANKRUPTCY ESTATE. THIS OPEN COLLECTION ITEM IS HURTING MY CHANCES OF REBUILDING MY CREDIT.
06/27/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was paid
  • IN
  • 46060
Web
Hello, On XXXX/XXXX/XXXX I called General Credit Services and spoke with a representative named XXXX to pay a collection that was reporting to the major credit bureaus. I paid a total of {$440.00}, confirmation # XXXX. XXXX advised me that the derogatory collection would be REMOVED from my reports within XXXX days. On XX/XX/XXXX the collection was still reporting so I called and again spoke with XXXX who stated that they had requested deletion of the collection and gave me a confirmation number of XXXX. This month ( XX/XX/XXXX ), I have checked my credit reports and the collection has NOT been removed.
12/18/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • IN
  • 46220
Web
I recently checked my credit report and noticed a fraudulent unauthorized charge on my account reporting from GENERAL CREDIT SERVICES XXXX, IN XXXX. They claim to report it from a doctor service however, when I contacted the original merchant they have no knowledge of this account or the creditor services and I do not owe this debt that is reporting to my personal credit report.
08/09/2021 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • IN
  • 46075
Web
06/03/2021 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • IN
  • 46041
Web
02/23/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • AZ
  • 85016
Web
08/02/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • IN
  • 46075
Web
12/18/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • TN
  • 38016
Web
09/16/2016 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • NV
  • 89134
Web