GENERAL BUSINESS RECOVERIES, INC. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
03/14/2022 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • AZ
  • XXXXX
Web
A phone call was made on XX/XX/XXXX, to General Business Recoveries ( GBR ) regarding a medical Debt from XXXX XXXX XXXX ( XXXX ) in the amount {$150.00} from the year XXXX. I verbally disputed the debt then GBR rebuttal with a 'financial agreement ' signed by myself in which a copy was sent via USPS mail from GBR. I indicated to GBR I have not been to XXXX since XXXX or XXXX and any monies owed were paid in full. During this phone call GBR Recovery Specialist XXXX Ext XXXX made the threat to enter this debt on my credit report. Shortly, after disputing the debt verbally, a copy of the 'financial agreement ' was received via USPS mail from GBR. Despite the fact I verbally disputed this debt, GBR proceeded to enter this debt on my credit report. Another phone call was made on XX/XX/XXXX. I asked GBR Recovery Specialist XXXX Ext XXXX several times will the debt be deleted on my credit report as I did not owe any debt to XXXX, and why wait six years later to try and collect an invalid debt. I also stated the 'financial agreement ' was not a binding agreement specifically to this debt of {$150.00}. XXXX. The signature signed from XXXX is null and void. I declined itemized billing as I do not agree with the billing and due to the age of the bill as I can not verify anything with one of my insurances as XXXX no longer has the XXXX contract. GBR Recovery Specialist XXXX Ext XXXX replied, that this is not going away. I asked several times would this debt be taken off my credit report, to which XXXX Ext XXXX refused to answer the question and hung up the phone without responding to my question.
08/23/2016 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Used obscene/profane/abusive language
  • AZ
  • 85704
Web
I received XXXX notice saying a medical bill that I thought was sent to me in error was being sent to a collection company by the name of XXXX. Since then I set up a payment plan through my bank for monthly payments of {$50.00} ( total bill amount was approx. {$560.00} ) which began in XXXX of 2016. After XXXX rude and accusatory phone calls with the assigned rep ( XXXX ) I faxed over proof that I have been sending monthly payments totaling {$250.00}. After a conversation today via phone communication XXXX told me that she would n't let me make monthly payments unless SHE was the XXXX debiting my account number rather than me sending the payment via my XXXX Online Bill Pay. I explained that I did not feel comfortable with them having my personal account information nor did I intend to pay a processing charge. I was then informed that then they just would n't take monthly payments and that if I wanted to make a payment I should " just save up my money and call in the payment in full ''. I then asked for that to me sent to me in writing so that I could keep that for my records. I was then transferred to XXXX 's supervisor, XXXX who then became verbally combative. She said that it was up to her if they accepted payments and that she did n't need to give anything to me in writing. I feel like this is in violation of my rights as a consumer to be given a clear and legible document explaining the companies rules regarding payments. I am in no ways disputing the charge and have been doing everything in my power to pay the debt that I owe.
12/02/2021 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • AZ
  • 85730
Web
On XX/XX/2021 I contacted General Business Recoveries , Inc. to inquire about a letter that stated that my husband and I owed the company XXXX XXXX XXXX XXXX XXXX an amount of {$770.00}. I spoke with XXXX XXXX. I told XXXX that my husband and I have not received dental care in approximately XXXX years and we did not recognize the company or amount owed. XXXX said that I have multiple accounts owed and that the amount of {$770.00} was a subtotal. I asked XXXX about the letter stating that I owed the dental company and she said " Oh thats an old account, don't worry about that account. I then asked XXXX if her company had sent me a letter stating that I owed a specific company a specific amount. XXXX then got very aggressive with me and said " Then I will open the old account and you can pay on that one to. '' I told " I am having a XXXX surgery in a month and I will send you a dollar a month XXXX. '' I then ended the call by hanging up on XXXX. I do not appreciate being sent fraudulent information on a letter " In an atttempt to collect a debt. '' I do not appreciate being threatened when I called to confirm a false letter that this company sent me. This company does practice fair collecting procedures by sending misleading and inaccurate information and then threatening a client.
09/25/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85032
Web
I have disputed this item time and time again and it has been removed off all my credit reports but one. Now it looks like the creditor has re-aged the debt without my permission and made my credit score plummet! I am XXXX years old an dthe doctor that is trying to collect from me is a XXXX physician - He ONLY sees patients that are XXXX! i demand this be removed from my credit report! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX $ XXXX DetailsLast Reported XXXX XXXX, XXXXCollection Agency GEN BUS RECOriginal Creditor XXXX XXXX XXXX XXXX XXXX XXXX XXXX OpenOpened Date XXXX XXXX, XXXXClosed Date -- Responsibility IndividualBalance $ XXXX Balance $ XXXX Account information disputed by consumer, meets FCRA requirementsCreditor Contact DetailsGENERAL BUS RECOVERIES XXXX XXXX XXXX, XXXX ( XXXX ) XXXX something wrong? Learn more about how to dispute items on your credit report.
02/02/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85260
Web
Please see disputes : XXXX,XXXX, XXXX, XXXX, XXXX. These are ALL disputes for the SAME creditor. In the previous disputes, they admitted that hey do not have me in their files nor can they find me. When I disputed their false charges again through Transunion, they " suddenly '' invoiced me AGAIN! Invoice is attached. This is unacceptable and after admission that they do not have me int heir files, this creditor has no basis to assume these charge are mine just because I made a dispute! For the 8th time, this charge is NOT mine. The name on thsi charge is not even mine! My full name is XXXX XXXX, it is NOT XXXX XXXX. XXXX XXXX is my MOTHER. For the love of all that is holy, these charges are NOT mine and they need to be removed ASAP! I again reiterate that I had NOT received anythign from Gen Bus Recoveries until I disputed the entry on my XXXX report.
02/04/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • XXXXX
Web Servicemember
I have a negative item on my credit report. It shows up from General Business Rec # XXXX ( XXXX XXXX XXXX XXXX, XXXX, AZ, XXXX ) It was placed for collection on XX/XX/XXXX. The balance is {$500.00}. The original creditor is XXXX- XXXX XXXX XXXX ( XXXX/XXXX XXXX ). In XXXX I was at the XXXX Arizona VA XXXX XXXX XXXX. I was transformed without a choice to a private medical facility in XXXX XXXX, Arizona. I was charged for the ambulance ride. I contact the Veteran Affairs 800 number yesterday, to which I explained the VA is supposed to cover transfer expenses in these types of situations. As the debt is almost 7 years old, it will clear eventually. However, I should never have been issued a bill for this, and this company does not have the legal right to collect on me.
09/25/2015 Yes
  • Debt collection
  • Auto
  • Communication tactics
  • Threatened to take legal action
  • AZ
  • 85737
Web
In XXXX of 2014 I purchased a used vehicle from XXXX XXXX here in XXXX and was promised verbally that they would take care of the issues I brought to their attention before I signed for the vehicle, they never took care of the items which totaled in excess of XXXX. I stopped payment on my check in lieu of the repairs not being done and discussed this with the sales manager. I havent heard anything more of this until know and I asked for validation and informed them I disputed this and never was contacted again until now where the collection agency is making threats against me ( i.e., lawsuit, additional costs ) This is blatant misrepresentation under the FDCPA and needs to be stopped.
02/17/2021 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • AZ
  • 85746
Web
This writer has made multiple attempts to try to make a settlement to pay a debt. The collector has used abusive language and has refused to send me a letter in the mail with our agreements saying she will not spend any money on me. Ive even offered to send a stamp in the mail so that I can safely send the money order after getting the agreement in writing, but she continues to decline, only offering me to pay over the phone with an extra processing fee and requiring me to provide my credit card information. Ive gotten yelled at and hung up on. This is impacting my credit negatively despite my attempts on trying to be responsible.
11/30/2015 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85260
Web
Please refer to the following sets of previous case numbers:XXXXXXXXComplaints were originally filed against this creditor by me, the creditor has admitted they areunable to locat eme in their records however they will not remove the invalid items from my credit report. This is my third time sending a dispute to CFPB and teh last time I disputed, they did NOT respond within their allowed 30 day timeframe. THe creditor is the same for both items, but the XXXX items are independent of eachother and both negatively are impacting my credit reports.
09/08/2016 No
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • AZ
  • 857XX
Web
I called the company and asked them to verify debt, I have sent emails and shown that debt is not owed, the company will not remove the debt and states that I was to difficult to talk too, I have asked for the proof that they own this debt and they continue to deny me of that, I have asked that they remove the debt with all XXXX credit reporting agencies and without assistance they tell me they will and do not, I have spent countless hours on the phone and emails and money to check to see If they have removed the debt and they have not.
09/25/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85032
Web
This collection company has reaged my debt without my permission causing in my credit score to plummet GEN BUS RECXXXX XXXX XXXX XX/XX/XXXXOpen $ XXXXAccount DetailsLast Reported XX/XX/XXXXCollection Agency GEN BUS RECOriginal Creditor XXXXStatus OpenOpened Date XX/XX/XXXXClosed Date -- Responsibility IndividualBalance $ XXXXHigh Balance $ XXXXRemarks Account information disputed by consumer, meets FCRA requirementsCreditor Contact DetailsGENERAL BUS RECOVERIES XXXX XXXX XXXX, XXXX ( XXXX ) XXXX
09/15/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • 305XX
Web
I took my son to my XXXX XXXX XXXX and he had XXXX insurance. All of a sudden I received the 8 collection in my name and on my credit when the entire process was in his name with his insurance through work and they're apparently was some sort of issue. Long story short, I'm being charged for something I had nothing to do with all I did was drive him there.
09/13/2016 No
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • AZ
  • 85704
Web
I have a debt collector that has called my place of business, and threatened to call my HR department to get inforamtion about me. It is against my company policy for these typoes of calls to happen. I told her to not to call my p [ lace of business again, and hung up. She continues to harass me and I need for this to stop..
01/02/2024 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 91763
Web
A collection was placed on my credit accounts on XX/XX/2023 stating I owe {$770.00} to GENERAL BUS RECOVERIES INC due to not paying a bill to XXXX XXXX XXXX XXXX I am experiencing identity theft as I have never been to XXXX XXXX XXXX. This is not my medical bill. XXXX XXXX XXXX XXXX XXXX, AZ XXXX ( XXXX ) XXXX
10/29/2015 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85260
Web
This is regarding original case number XXXXfiled on XXXX XXXX. Today is XXXX XXXX and the company responded on or around XXXX XXXX. By their own admission they are unable to locate this fraudulent account by my name ( document proving this attached ) yet they have not taken this off of my credit report.
10/29/2015 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85260
Web
This is in regards to original case XXXX, Bytheir own admission, the collection agency reported they were uanble to find an account linked to me ( document attached ) yet they have not removed this item from my credit report. They have not responded to the previosu case number.
11/04/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • AZ
  • 85326
Web Servicemember
From what I could find out I paid a dentist years ago and without any permission, this was sold to a collection agency for double payment. This was paid in person and by insurance 1.5 years ago making this a fraudulent attempt to collect double.
05/10/2020 No
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • AZ
  • 856XX
Web
General Business Recovery. This account is closed with a XXXX balance, how can I miss a payment when there is a XXXX balance.
07/30/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • AZ
  • 85710
Web
05/09/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • AZ
  • 85705
Phone
04/15/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • AZ
  • 85546
Web
03/17/2021 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 90503
Web
11/04/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • PA
  • 15220
Fax
11/26/2019 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • AZ
  • 85303
Web
11/19/2019 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
Phone Servicemember
05/07/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AZ
  • 85710
Web
01/02/2019 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Contacted you instead of your attorney
  • UT
  • 84341
Web
05/10/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 78418
Web Servicemember
01/15/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AZ
  • 85710
Web
03/17/2017 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • AL
  • 35763
Web Servicemember
02/13/2015 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • AZ
  • 85629
Web Older American
12/23/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • AZ
  • 85741
Web
11/01/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85730
Web
04/07/2014 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Application, originator, mortgage broker
  • AZ
  • 85258
Web
01/15/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AZ
  • 85615
Web Older American, Servicemember