FULTON FINANCIAL CORPORATION CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/10/2019 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • MD
  • 21045
Web
This complaint is a compilation of multiple complaints, but I can submit each complaint separately if that would work better. The main complaint is an internal fraud problem. I reported it, in writing, to a bank employee, but neither the employee nor anyone else with the bank have responded or corrected their wrongdoing. | I have both a joint checking and overdraft account I opened with The XXXX XXXX decades ago. The XXXX XXXX is now Fulton Bank, which is owned by Fulton Financial, N.A.. Fulton took over the bank some time ago, but the bank continued to do business as The XXXX XXXX until XX/XX/2019. At that point, the bank signage and operations switched to using the Fulton name. That is when the problem began. | Several events occurred to which I had not consented. First, I had not consented to a {$12.00} fee each time I used overdraft. I notified the bank of this, and they reversed four of these fees from XX/XX/2019. My contact at Fulton for this problem was XXXX XXXX, Senior Customer Service Representative at the branch located at XXXX XXXX XXXX XXXX, XXXX XXXX, Maryland XXXX. | After that, I have intended to transition away from using Fulton Bank and close my account, but I need to make other arrangements for the balance on the overdraft account, so I have not yet closed the account. | Next, I had a problem with internal fraud from a Fulton Bank employee. This is what happened : | I needed to make a XX/XX/2019 payment on the balance due on my overdraft account. On XX/XX/2019, I used the drive through teller to put cash into my checking account for the purpose of making a payment on my overdraft account. Using a computer at home, I checked my account on the Fulton website to see if I had any scheduled transactions. I did not. So that meant I needed to manually make the payment. Therefore, on XX/XX/XXXX, I used my computer to transfer {$120.00} from checking to overdraft. This left me with approximately {$28.00} in my checking account. When I transferred the {$120.00} from checking to overdraft, the transfer application boxes on the website showed the transfer date as XX/XX/XXXX, and I chose the option Make a regular payment. The other option is Pay to principal, which I did not choose because I was making a payment. There is also a faded, unavailable option, Make a special payment, and my credentials currently do not give me the access to click on that option. So, in summary, I had no transfer of funds automatically scheduled, so on XX/XX/XXXX I transferred {$120.00} from checking to overdraft to make my XXXX payment. Yes, I am describing the very normal act of making a payment, which is a huge waste of time for me to describe, but because of a bank employees fraud, its important that I document the fact that I made a regular payment on XX/XX/XXXX, not an extra payment on XX/XX/XXXX as the bank records incorrectly indicate. | What happened next involves employee fraud : | On XX/XX/XXXX, SIX DAYS later, without consulting me and without my consent, a Fulton Bank employee transferred {$100.00} from my overdraft to my checking account and charged me a {$12.00} fee. This was unnecessary : I had roughly {$28.00} in checking and I did not have any items coming into checking that needed this transfer of funds. Next, a Fulton employee transferred {$120.00} from my checking back into my overdraft account. I had no payment due and no transfer of funds scheduled. No one consulted me prior to this transaction, and it was made without my consent. No employee may move my money without my authorization. Thats theft. | The fraud part, which is also theft : a Fulton employee then fraudulently altered transaction dates to make the XX/XX/XXXX transactions appear to have occurred prior to my manual transfer of funds on XX/XX/XXXX. The XX/XX/XXXX unauthorized transfer of {$120.00} was fraudulently backdated to XX/XX/XXXX, and Fulton re-dated my XX/XX/XXXX transfer of {$120.00} to appear to have been made on XX/XX/XXXX. | The website does not allow account holders to transfer money from checking to overdraft if funds are not available in checking, so whoever fraudulently altered the dates apparently did not take this fact into account. The transaction log, however reflects this impossible transfer only because an employee fraudulently changed the transaction dates to reorder the transactions and trigger a {$12.00} fee. I have heard of banks rearranging the order of transactions occurring over the course of a single day ostensibly for the point of paying larger items first, but changing the order of transactions occurring nearly a week apart for the point of triggering a {$12.00} fee is outright theft and fraud. | Via email, I notified Ms. XXXX of this situation and asked her to return the money to the way it was ( I had {$28.00} in checking ) and notify Fultons fraud department. She never responded. I know I used her correct email address because I responded to an email she had sent to me in early XXXX. | The entire XX/XX/XXXX money transfer resulted in the bank gaining a {$12.00} fee and then later gaining additional fees because their XX/XX/XXXX money shuffle resulted in the unauthorized move of {$28.00} out of checking and into overdraft. Fulton later charged a {$12.00} to move a portion of it back to checking to cover an {$11.00} transition I had set up on my XXXX account : On XX/XX/XXXX when XXXX requested {$11.00} from my The XXXX XXXX Visa, which debits from my checking account, the money was not there in checking, and so the money came from my overdraft account instead, which resulted in Fulton charging another {$12.00} fee. In my account on the XXXX website, I had attempted to change the credit card to one associated with a different bank, but I initiated the change too close to the actual transaction, so I was not able to actually make the change in credit card until after the transaction had occurred. Fulton Bank shows a XX/XX/XXXX transaction date for this XXXX transaction, but XX/XX/XXXX is the correct date. | I was still surprised the XXXX {$11.00} transaction went through, though, because Fulton Bank had sent me a new Fulton Visa debit card and notified me that my current card, a The XXXX XXXX Visa debit card, would not work after a specific date, which I recall to be XX/XX/XXXX, although I could be off by a few days. I knew there was no way I was going to enter into an agreement with Fulton Bank after seeing a bank employee commit fraud, and so I did not verify or authorize the new Fulton Visa XXXX card. XXXX used my old XXXX XXXX XXXX Visa debit card. When I realized I had waited too long to change cards in XXXX, I expected Fulton to reject the transaction, but it went through. Its noteworthy that Fulton allowed a transaction on a supposedly outdated, nonfunctioning card. In any case, if not for the employee theft and fraud on my account, I would have {$28.00} in my checking account to cover the transaction, and Fulton would not have needed to transfer the money from my overdraft account to cover it, triggering another {$12.00} fee. I would have paid XXXX from one account or another, so Im not concerned about the {$11.00} XXXX charge, only the {$12.00} Fulton fee, which I had not authorized and wouldnt have needed if Fulton had responded to my prior fraud complaint and corrected the problem. | For the point of temporarily mitigating the situation, I then transferred {$110.00} from my overdraft account to my checking account, and I did this to cover any unexpected small withdrawals on my account until I can settle this matter. This last transaction resulted in another {$12.00} fee, which this time I anticipated Fulton would change, although I still have not entered into any agreement with Fulton Bank which would give the bank authorization to charge this fee. I would also like to note that as of this moment, XX/XX/2019 at XXXX XXXX., the latest {$12.00} fee does not show up on my accounts online history. I know about only because Im signed up for email notifications. Its unacceptable for Fulton to have only an inaccurate account history available for customers viewing their accounts online. | I am making this complaint available for public view on the Consumer Financial Protection Bureaus ( CFPB ) website, and per the CFPBs instructions I am obscuring account numbers. | The refusal of the bank to respond to my fraud complaint is alarming. Fulton Bank is preying on account holders with very little money, and had I not been watching closely, I easily would have missed this employee theft and fraud. | Once I experienced predatory behavior from Fulton Bank, I began watching more closely and documenting more carefully. Attached please find the following documentation : | File Name : cb payment XXXX ... This is file resulting on clicking on print receipt on the Fulton Bank website on XX/XX/XXXX when I made a regular payment of {$120.00} from checking to overdraft. On a separate day I transferred {$1.00} and filmed the screen in case there is any dispute about the plain appearance of Fulton Bank receipts. As the document indicates, I clearly transferred {$120.00} on XX/XX/XXXX. | XXXX XXXX XXXX XXXX ... This image is a screenshot of my overdraft account taken on XX/XX/2019 at XXXX XXXX. shows Fulton Bank had falsified a transaction. See the line XX/XX/2019 Payment/Regular Payment - Effective Date {$120.00}. The wording Effective Date indicates the change was backdated but not actually made on the date stated. | File Name : XXXX ... This image shows an order of transactions thats not possible. The website does not allow customers to transfer money thats not in a customers account, but this image gives the impression that I transferred {$120.00} from checking to overdraft and did not have to do so, resulting in a balance of - {$92.00}. As I have already proven, I deposited money on the XXXX and then make a regular payment of {$120.00}, also on the XXXX. Even if Fulton {$120.00} didnt post until Monday, XX/XX/XXXX, the {$120.00} transaction still occurred many days prior to Fultons fraudulent {$120.00} backdated transaction. | File Name : XXXX ... This image shows that when I dont have money in checking, the websites application to transfer money doesnt display it. Therefore, it would have been impossible for me to transfer {$120.00} from checking to overdraft on XX/XX/XXXX if I had already made a regular payment on XX/XX/XXXX, as Fulton bank claims. | File Name : XXXX ... This image was taken a few minutes after the above image. It shows accounts available to accept funds. I should have had {$28.00} in checking if not for the fraud. | File Name : XXXX XXXX This image, taken on XX/XX/XXXX, shows a date of XX/XX/XXXX, leading the customer to believe the transfer date will be XX/XX/XXXX if the customer transfers funds. I transferred {$1.00} from checking to overdraft to test the accuracy. The next few screenshots illustrate this process : | File Name : XXXX ... I had already transferred the rest of overdraft to checking, so this time the website application did not give me the option of transferring money from overdraft, only from checking. | File Name : XXXX ... In this image you can see the options I chose for this {$1.00} trial transfer of funds. Please note the date indicates the transfer is on XX/XX/XXXX. Under operations of XXXX XXXX XXXX, transfers were always immediate, and here on Fultons screen there is no reason to anticipate anything different, otherwise the date on Fultons website application would have shown as something other than XX/XX/XXXX. | File Name : XXXX ... This is the next screen showing the successful transfer of {$1.00} on XX/XX/XXXX. | File Name : XXXX ... This image shows Fulton incorrectly dated my {$1.00} transfer, showing the transfer on XX/XX/XXXX instead of XX/XX/XXXX. Im showing this to make two points : first, when customers make a transfer, the web application should show the correct date of when the transfer will be effective. Fultons website is misleading customers by showing the incorrect date. By bumping transfers forward by a day, imagine how many {$12.00} fees Fulton will charge customers! By making this effective XX/XX/XXXX instead of XX/XX/XXXX, Fulton can then reorder any debits that come from a customers account on XX/XX/XXXX to appear to occur prior to the transfer of funds, and then Fulton would charge {$12.00} for each debit even though the customer had actually transferred funds to cover the debits on the day before the debits occurred. So, this is fraud on Fultons part. The second reason Im using this image is to reinforce my documentation proving that the funds I transferred from checking to overdraft on XX/XX/XXXX were actually transferred on XX/XX/XXXX, not XX/XX/XXXX, and its nothing short of outright predatory fraud for a Fulton employee to go into my account a week later, on XX/XX/XXXX, move my money around without my authorization and falsely document that I make a regular payment of {$120.00} on XX/XX/XXXX and rename my actual XX/XX/XXXX payment to unscheduled payment. | File name : XXXX ... This file is an image of the automatic email notification Fulton sent on Thursday, XX/XX/2019. This is the fee Fulton then re-dated to appear to have been triggered Monday, XX/XX/XXXX. As documented, the fee occurred on XX/XX/XXXX, because that is when Fulton moved my money around, falsified dates, and triggered a fee. | File name : XXXX ... Before I made my {$120.00} payment on XX/XX/XXXX, I checked to be sure I had no payments automatically scheduled. I am new to Fultons operations, and I wanted to make sure I wasn't duplicating efforts. My actions showed diligence. The website application specifically stated I had no transfers scheduled, and that is the only reason I manually made my payment. The image in the file named above shows the same content as it did on XX/XX/XXXX, There are no scheduled transfers.
03/12/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • MD
  • 21740
Web
I most recently had to dispute a credit card charge back in XXXX of XXXX with Fulton Bank/XXXX XXXX XXXX XXXX company called XXXX XXXX for an amount of approximately {$450.00} because I had cancelled the order with the merchant and the merchant accidentally sent the item out in error. After contacting the merchant they instructed me to simply refuse the package and have it returned to them via the same carrier. I did exactly as instructed. XXXX XXXX who handles disputed charges as well as fraud charges were the ones to handle this case. I just got in the mail a letter stating that they were taking away the temporary credit from my account and re-charging me for the purchase. Informing me that the merchant had responded to the charge dispute and that they could no longer help me. I immediately called my bank which is Fulton who transferred me over to XXXX 's dispute/fraud department and a gentleman by the name of XXXX took my call. He was nothing more than abusive and rude. He refused to answer my questions about trying to get my dispute case reopened and was dismissive when I tried to explain that their dispute case worker did not follow the proper Visa/Mastercard rules and regulations giving me the opportunity to respond to the merchant documents and photographs in a written rebuttal form so that the case could continue. He became increasingly erratic in his behavior causing me increasing frustration. He then started yelling into the phone over talking me like a XXXX XXXX XXXX child so I had no alternative but to hang up on him. I asked him to transfer me to his supervisor/manager for assistance and he basically said sorry the buck stops here buddy and there's noone to transfer you to. Out of frustration I had no alternative because of his rude and abusive behavior but to hang up. I then phoned back hoping against all hope someone with a brain cell in their head would answer and I could continue the conversation rationally unfortunately this did not come to fruition. When I called back the person in customer service explained that there had been a block placed on my account and at that point was shocked and confused and was quickly transferred into a que which I guess may have been their security que because XXXX the gentleman from the previous phone call had placed a security/fraud block on the account because from what I was able to ascertain he arbitrarily without merit blocked the account due to the fact that he thought I was not the cardholder????? I was so upset and confused at this point. I was put through a litany of questions like what is your sister 's name and on and on and on before the representative said she could remove the block. It appears that this gentleman by the name of XXXX just placed this block on my account out of spite and it had nothing to do with identifying myself because this was done through the banks automated system and then for a second time through customer service before the call was even transferred to him at the beginning of this conversation. From that point forward it just got more bizarre from customer service representatives to the dispute/fraud department it seemed like every time I would call someone XXXX XXXX XXXX a fraud block on the account claiming they didn't think I was the card holder which was absolute bull shi*. Once in a while I would get someone who seemingly wanted to listen to me but nothing constructive ever came out of the conversation. It always ended up where the representative in the dispute/fraud department would say you will have to speak to the case worker directly and they won't be able to contact you for 24 to 72 hours. In my opinion this was absolutely ridiculous and unacceptable. When someone finally got around to calling me early on Thursday morning of the XXXX of XX/XX/XXXX they had to catch me at the grocery store and I didn't want to have to discuss my credit card dispute issues in front of the grocery store bagger/clerk so the woman left a message for me to call back. It's unclear whether she was the actual case worker or someone calling on their behalf but she said that I needed to call back to provide more information about the dispute for their department to continue their investigation so when I got home from the store I called Fulton who transferred me to the dispute/fraud department and they said that the message the woman left on my account was nothing like the message she left on my voice mail. They informed me that the dispute case was closed and that there was nothing they could do. I asked to speak to the woman who left the message and when she was messaged by the department they came back and said to me " she can't talk to you now '' We will have to request another call back which will take an additional XXXX to XXXX hours for her to return your call. After numerous calls and feeling so emotionally and physically drained from all of the aggravation I was left feeling humiliated that the XXXX representatives continually played cruel games by blocking my account without merit and then not providing me with any reasonable or acceptable form of customer service to assist me with my dispute resolution. An absolute MESS!!!!! I telephoned my brother who is an attorney the situation with Fulton/XXXX XXXX and he was absolutely horrified as to how I was being treated and demanded I close the account and that if need be he would intervene from a legal standpoint. I called Fulton and requested they close the account on XXXX XXXX XXXXXX/XX/XXXX around XXXX. I spoke to a woman by the name of XXXX XXXX or XXXX XXXX I'm not sure exactly of her name and then her direct supervisor XXXX who confirmed the account closure and that it would appear on my credit report as account closed by account holder. Today which is the XXXX of XX/XX/XXXX I made the decision that I would take the issue to my local Fulton Branch and sit down with one of their branch managers and see what kind of magic they could perform in getting the representatives over at XXXX to move on this disputed charge problem and actually get something done. I hate to report that the call was just as much of a mess as all the ones I made myself from my cell phone at home. The branch XXXX called them and explained to them that her name was XXXX and what branch she was calling from and her position and a synopsis of the situation to the representative and the first thing they said to her was to ask me if a woman had been calling in to Fulton on my account and I said no and evidently there was still some block on my account. I explained that yes I had a high voice but no woman was trying to access my account that I was the only one calling them and had verified the account up and down over the last few days. They had no reason not to believe I wasn't who I said I was. The branch XXXX had my drivers license as well as my credit card and I would of been happy to provide her whatever information she needed but Fulton/XXXX XXXX didn't seem to care why the branch was calling and the only information the branch XXXX was able to get out of the dispute charge/fraud department was that I would simply have to wait for the dispute case worker to call me with the XXXX to XXXX hour time frame that there was absolutely nothing anyone could do. The branch XXXX got absolutely nowhere and I am absolutely disgusted with this financial institution. When you can't even get any kind of help or assistance with your credit card and people constantly doubting who you are after you've verified everything but the kitchen sink is absolutely rediculous and absurd. Imagine just for a moment how absolutely degrading it is for a cardholder to keep hearing that the financial institution in which you've had a relationship with for the last 6 years keeps telling you that you're not who you actually are even after you verify and verify and verify. FultonXXXX have worn down my spirit and have made or have attempted to make me feel absolutely worthless. I'm glad I closed the account they are disgusting, rude and abusive individuals and I needed to separate myself out from them because I simply couldn't deal with the aggravation any longer. The experience was making me physically sick. At this point I'm still waiting for that call from the case worker about the chargeback dispute and how I can move forward because I don't like the feeling of having to pay for something I don't have. Lastly I would like to make a comment about the photographs the merchant in which this dispute is against which is XXXX XXXX is that they are simply fraud plain and simple as is their statement to Visa in response to this dispute. They state the box is not their box that was " refused '' and shipped back to them but the photo clearly shows the UPS label attached to the box so clearly the box is theirs as is the label because all tracking documents and numbers from XXXX XXXX XXXX match. It's their box but they claim it's not. They are liars. They said that they don't use that kind of packing tape but the tape on the box is security tape with a security feature that if the box is opened that it would clearly show that the box was opened and tampered. The merchant never claims the tape was tampered with or the box was opened and if it was XXXX would have caught it and refused to ship it back because the seal would have been broken and would not have shipped it back to the company. They are liars in this regard. It's their packing tape. As for the 3rd photo showing some foreign substance in a bag which they claim was in the box is clearly fabricated. If the box was never opened and the security tape breached noone could have inserted something else in the box and state that the item which was a doll was missing from the box. None of it made any sense to me and the merchant is trying to commit fraud by submitting photos which simply don't hold water. Maybe the chargeback case worker was duped into believing it but you can clearly see and I would clearly be able to refute the merchant 's response and I shouldn't have to pay for something I don't have but the dispute department seems to have dug their heels in and they don't want to give me the opportunity to respond and saying it's my problem and that they can't do anything to help me. A complete joke of a department if you ask me. I though someone initially told me that a gentleman by the name of XXXX was handling the dispute case and a while back I remember talking to him and remember how he would go on and on over the phone bragging to me how he was so proud of the success rate he had with his chargeback dispute cases and that he rarely looses well in this case if the department 's case worker won't even give the cardholder a chance to respond and rebut or refute the merchant 's fraudulent evidence then how do I stand a chance to win my money back over an item I don't even have?. I expect quick and expeditious action on the part of FultonXXXX XXXX XXXX XXXX XXXX to reach out in kindness and apologize for all the stupid morons and idiots who have clearly chosen to make my life a living XXXX over the last week and make sure the dispute/fraud department reopens my dispute case so I can send a written rebuttal to the case and have the case continue to work its way through the Visa card system because as I stated earlier I'm not paying for something I don't have. Lastly I'm just so disappointed in this financial institution. Noone deserves to be treated like I've been treated. It's a wonder this bank working along side their 3rd party XXXX XXXX has any patrons at all and I gather from all the online complaints I'm not the only one having problems with XXXX XXXX XXXX. Thank your time and consideration in this matter and I look forward to hearing from you quickly as this is most like a time sensitive matter. CC : FULTON BANK
02/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • PA
  • 171XX
Web
In XX/XX/XXXX, I set up a small Business checking account with Fulton Bank located on XXXXXXXX XXXX XXXX XXXX. XXXX, PA. I started my business account with XXXX who was able to walk me through a portion of the documentation process and then entered my deposit amount of {$32000.00}. However, he told me that he would have to schedule me to finish up the process because he had another matter to handle. However, that secondary process was without being scheduled. Also, before he set me up with the account, he mentioned briefly that I use to have an account with them, but I advised that it was closed due to inactivity, and he was without correcting that fact. Later, I learned that that account was also part of an incorrect closure process. I will address that matter as well. Shortly thereafter ( approximately XX/XX/XXXX ), I requested to withdrawal of {$3500.00} cash for a vehicle purchase at XXXX XXXX located on XXXX XXXX XXXX XXXX PA XXXX. The clerk at Fulton, XXXX, suggested I get a cashier 's check because it would be a better way to track my purchase, in the event the company would make a mistake. I received her suggestion, and they created a cashier 's check. Needless to say, the deal fell through from the dealership and in my travels the cashier 's check disappeared. I thought I may have left it at another dealership that I ultimately purchased a vehicle, XXXX XXXX XXXX XXXX XXXX, XXXX PA. However, after speaking with the dealership they confirmed that they were without seeing the check. Then I decided to go back to the Fulton Bank branch and spoke with XXXX and ask her what I could do to get that money back into my account. She said that she was unfamiliar with the process and that she then requested XXXX to help with the matter. XXXX was also unfamiliar with the process and suggested I speak with the branch manager XXXX XXXX. XXXX met with me and had me sign a Declaration, Indemnity Agreement, Claim and Request for Payment of Lost, Destroyed or Stolen Cashier 's Check on XX/XX/XXXX and advised me that she too needed to get more clarification on the process but would know something by the end of that week. After more than a week, I went back into the branch to check the status of my request. She then advised me that I would need to wait 90 days to get my money back. I wanted to know if there was anything they or I could do to move the process up sooner than that because that was my only source of free income. She said she would reach out to her Operation Managers and ask for an exception. I advised XXXX that I would reach out to the Manager at XXXX to get a letter confirming that they are without cashing or doing business with me. Sometime later the following week, I came into the branch and gave XXXX the letter from the New Cars Sales XXXX, XXXX XXXX, XXXX who typed up the letter to confirm what I advised the bank. XXXX said that she spoke with her Operations Manager who stated that I would need to get some sort of Bond if I wanted to get access to my money sooner than the 90 days. However XXXX said she would give the Ops Manager my letter and see if that would enable me to receive my money sooner. A few days later, XXXX informed me that her Ops Manager rejected my letter and told me I would have to wait the 90 days. On XX/XX/XXXX I went into the Fulton Branch in XXXX to request my Business account be closed. The representative there told me that I was unable to close my account due to an open inquiry, however I was able to get the last of the {$14.00} that was left onto the account. At that time my account balance was at {$0.00}. Of course, this entire process was very challenging, however I realized that I had to be patient in the process even though it stifled my business during the wait. I would have checked into the option to XXXX ; however, I was without the funds to be able to so. On XX/XX/XXXX, I received a check form from that was drawn out to Fulton Bank. I was scrambling around to find an open bank as I had a business trip that I had planned with the check. I was able to go to the Fulton Bank on XXXX XXXX XXXX, XXXX XXXX, PA and asked if they could cash the check or put it into my business account. They advised that they would only be able to cash the check because it was a personal check I could only put in into a personal account. But they said they could special ordered the funds, but it could take a few days to complete the transaction. I understood. They advised me to try the bank located on XXXX XXXX XXXX # XXXX, XXXX, PA to see if they had funds available. When I arrived on XX/XX/XXXX, I spoke with a representative who said they too would need to special order the money. However, he was the first to advise me that my personal account was closed due to a charge off. He only mentioned that my personal account was charged off, however he advised that I go back to the original bank location and have them look into it because he was without seeing the details of that account. Later that morning I went into the branch and spoke with the same clerk that I spoke with on XX/XX/XXXX and asked her if she would be able to cash my check. She abruptly said " no '' and then said my account is closed. I asked her why my account was closed and she said that I needed to speak with XXXX. When I spoke with XXXX, he gave the appearance of frustration for my visit. During our discussion he was extremely dismissive and told me that he was not in the mood for any of my philosophical discussions. He then said I was the blame for losing my check and they had nothing to do with it. I was very calm in my response to his remarks, and he said that just because I was being calm, that didn't mean I was without being argumentation. He told me that he is not going to cash my check because I had two charged off accounts and told me to open another account at another bank and have them deposit the check. I was surprised to hear that both of my accounts were closed due to a charge off and explained my confusion, but I was quickly dismissed. I also noticed that that day I was supposed to have access to the {$3500.00} that was owed to my account, however, he mentioned that he had nothing to do with that transaction even though I presented the proof of the documentation. He said his manager was out of the office. He said he didn't know how to handle the situation. I asked him why he was treating me with an unpleasant attitude because I was only there to get clarification and help. After time, XXXX asked for forgiveness for his attitude and advised me that he had a challenging telephone call, and email and then my in-person presence which was the reason for his frustrations. Of course, I forgave him for his remarks. He then gave me access to both the accounts documentation and why they were charged off. As I reviewed the personal account that I opened back in XXXX, it appears there was an error from XXXX in making the Fulton Account my primary account. At that time, I had requested XXXX to only add Fulton Bank as a secondary account and to keep my primary account the same as it always has been to have my subscriptions remain in the account where my direct deposit was flowing. XXXX then sent two account verifier amounts totaling {$.00} to the Fulton account on XX/XX/XXXX and then began to erroneously request payments from that account. After corrections, XXXX seized sending payment requests, however Fulton Back was charging {$39.00} OD fees for each request. Some days it would be {$70.00} because XXXX requested the same payment twice in one day. After time, Fulton then started charging {$6.00} daily for 17 days before charging off the account. This resulted in almost {$380.00} in fees only because XXXX corrected the issue and so Fulton Bank was without paying any of those charges. That account should have a positive balance of {$1.00} in it and should still be an active account. As for the Business account, I am uncertain why fees were applied, and account was charged off. The account was without any charges and had a XXXX balance. However, I was advised that it was because I used an out of network ATM and I am without seeing that on the statement. I asked XXXX when my account was charged off and he told me on XX/XX/XXXX. I was confused by that date because none of the representatives I spoke with prior to him on either XX/XX/XXXX or XX/XX/XXXX mentioned my Business account being charged off. Finally, XXXX made several attempts to look into their policies to see how they are to resolve issuing my {$3500.00}. He said he was able to find the policy but was without understanding of how or if he could issue my money to me. He made several attempts to outreach to Operation managers because his manager was out of office. He asked that I give him some time to get a return call. He said he would follow up with me later that day, and he did. However, he mentioned he was still without answer but would call me to advise as soon as he received a response. Again, I was patient in waiting. I would also want to mention that I have had a few interactions with XXXX from the Fulton branch and he is typically very pleasant to work with. I understand that everyone has their plates full in this life. I still believe XXXX to be a kind individual who has just had a difficult and hectic time that seems to be the way with the banking industry. This letter is outside of harming his reputation ; however, I must be truthful in my experience and hope that there are so reasonable and good-natured adjustments made so that kind people are outside of being worked to the extent that it can attempt to change the very nature of their personality. I am asking for help in this matter because it appears that there is some interesting practices taking place with Fulton Bank. I am having a very challenging time trusting banks, with the exception of online banking systems such as XXXX and XXXXXXXX XXXX because they are without charging these astronomical and unwarranted fees. However, the most interesting part here is that I have patiently waited for 90 days to receive the money they owe to me and yet they closed my account within 30 days due to the erroneous and unwarranted fees. I am requesting that they honor the cashing of my Positive Pay Protected check that was drawn out for their bank so that I can believe that their bank is outside of some unclear personal disagreement against me. I have the right to access the money that is made out to me from their bank. Finally, I went into the Fulton Bank branch on XX/XX/XXXX after zero response. I waited in line and XXXX came up to me and said he received follow-up and was directed to issue the check to me ; however, he wanted the letter I received from the dealership before he could issue the funds. I then had to go back to my home to search for the letter that I had already provided to their branch. This was a major inconvenience, and a waste of my gas that I had been budgeting since I have been with minimal funds for more than a couple months. I am uncertain why these fees are acceptable for anyone, however in my case they should have been zero fees. Thank you for looking into this matter. Your time, patient in reading and dedication to customer satisfaction is greatly appreciated and acknowledged.
04/27/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • MD
  • 217XX
Web Older American, Servicemember
Consumer Financial Protection Bureau Request XXXX Due to errors made by XXXX XXXX XXXX in XXXX and XXXX I have lost thousands of dollars and have the potential to lose hundreds of thousands of dollars. XXXX XXXX XXXX Errors In XX/XX/XXXX I was cleaning in our basement and found a box belonging to my Father ( who passed away in XXXX in Michigan ) that I did not know I even had. Much to my surprise, inside I found silver coins and US Savings Bonds. I was thrilled to find the Bonds, but at the same time was cautious because I had no recollection of them and did not know why there were there, if they were any good ... In XX/XX/XXXX, my husband and I brought the Bonds to XXXX XXXX XXXX ( now Fulton Financial ) to inquire whether the bonds were still valid. I, with much excitement and caution, explained how I found the Bonds and that I had no recollection of them and wanted to know if they were good. The teller at the Bank entered each individual Bond number into her computer, and only after completing this search did the teller inform us that the Bonds were valid and could be redeemed. On XX/XX/XXXX and XX/XX/XXXX, we redeemed the Bonds for a total amount of {$49000.00}. Copies of the original Bonds are attached. Exhibit a. On XX/XX/XXXX, my husband and I again brought Bonds to the Bank to inquire whether the Bonds were still valid. As before, the Bank investigated the bonds and informed us that the Bonds were valid and could be redeemed. On this occasion, we redeemed Bonds in the amount of {$32000.00}. Copies of the original Bonds are attached. Exhibit a. The Treasury Situation On XX/XX/XXXX, we received an invoice from Treasury stating that I owed Treasury {$49000.00}. According to Treasury, the redeemed Bonds were previously reported as lost in XXXX, therefore the Bank disbursed money for the bonds in error. I never received payment for the Bonds at any time prior to XXXX. I disputed the invoice as many times as permitted, Treasury rejected my claims and sought payment from me for both the {$49000.00} ( now increased to {$49000.00} with interest ) amount and the additional {$32000.00} amount. During the Treasury appeal process I learned that in XXXX ( up until that time I had no recollection of such forms ), I had filled out forms reporting all the cashed Bonds to be lost and asked to be sent a check for the total value at that time for the Bonds. I asked Treasury for evidence of receipt of payment by me. Treasury is unable to produce a cashed check, but sent me a fragment of a general ledger that they assert is evidence that a check was issued to me in the amount of XXXX. I have no record or recollection of receiving such check and Treasury can not provide proof of receipt by me. Exhibit e. I was unsuccessful in my various appeals and was forced into a repayment arrangement with Treasury. If I did not enter into the payment ( total amount owed, plus interest of 1 %, with monthly payments of {$200.00} with a balloon payment due on XXXX ) the matter would have been turned over to a collection agency, the amount due increased by 30 % and my credit ruined. Exhibits b and c. When I first signed the payment arrangements, I added a codicil stating, " This Agreement shall not constitute an admission of any allegations against any Parties to this Agreement. The Parties have entered into this Agreement in lieu of pursuing claims which could potentially damage the credit or reputation of Ms. XXXX. As such, the execution of this Agreement shall not be considered an admission of liability, wrongdoing, or anything improper. '' Treasury would not accept any alterations to the contract, so I signed new payment arrangements. My requests of XXXX XXXX XXXX XXXX - My attorney sent a demand letter to the Bank regarding the errors made in cashing the Bonds. A cut and paste draft letter follows - I was unable to find the original. Please ignore references to Exhibits. " This firm represents xxxxxxx in relation to a former dispute between xxxxx and the United States Department of Treasury ( Treasury ). I am writing to you in regards to certain Treasury bonds ( the Bonds ) which XXXX brought to XXXX XXXX XXXX, and which XXXX XXXX XXXX disbursed into xxxxx account. Due to an error made by XXXX XXXX XXXX, Treasury now seeks payment from xxxxxx for the Bonds. XXXX hereby demands that XXXX XXXX XXXX assume responsibility for the money owed to Treasury for its error, to make payment of all money due and owing to Treasury in regards to the Bonds, and to reimburse xxxxxx for legal expenses and other costs incurred in disputing any allegation of wrongdoing on her behalf. In XX/XX/XXXX, xxxxx brought the Bonds to XXXX XXXX XXXX to inquire whether the bonds were still valid. The teller at XXXX XXXX XXXX entered each individual Bond number into a database, and only after completing this search did the teller inform xxxx that the Bonds were valid and could be redeemed. On XX/XX/XXXX and XX/XX/XXXX, xxxxxxx redeemed the Bonds for a total amount of {$49000.00}. Copies of the original Bonds are attached for reference as Exhibit A. Subsequently, on XX/XX/XXXX, xxxxxx again brought Bonds to XXXX XXXX XXXX to inquire whether the Bonds were still valid. As before, XXXX XXXX XXXX investigated the Bonds and informed xxxxxxxx that the Bonds were valid and could be redeemed. On this occasion, xxxxxx redeemed Bonds in the amount of {$32000.00}. A copy of the original receipt from XXXX XXXX XXXX for the Bonds redeemed on XX/XX/XXXX is attached for reference as Exhibit B. On XX/XX/XXXX, xxxxxx received an invoice from Treasury the Invoice ), stating that she owed Treasury {$49000.00}. A copy of the Treasury invoice is attached for reference as Exhibit C. According to Treasury, the redeemed Bonds were previously reported as lost in XXXX, and XXXX XXXX XXXX disbursed money for the Bonds in error. XXXX never received payment for the Bonds at any time prior to XXXX. However, despite xxxxx disputing the Invoice, Treasury has rejected xxxxx claim and now seeks payment from xxxxx for both the {$49000.00} ( now increased to {$49000.00} with interest ) amount and the additional {$32000.00} amount. xxxxxx has negotiated a payment plan with Treasury. However, xxxxx denies any liability to Treasury, as the wronged party, and should not be made to repay Treasury for Bonds she had never redeemed. XXXX XXXX XXXX should have notified xxxxx of any issues with the Bonds it identified, and now should resolve the confusion over the Bonds with Treasury. As such, demand is hereby made that XXXX XXXX XXXX assume all liability to Treasury for the Bonds and for money claimed to be due and owing under the Invoice, in the total amount of {$81000.00}. Additionally, xxxxxx hereby demands reimbursement by XXXX XXXX XXXX of all legal fees incurred by xxxxx in disputing this error made by XXXX XXXX XXXX. There was correspondence between my attorney and the Bank and on XXXX the Bank sent a letter stating, since I had negotiated a payment plan with Treasury, I view Ms. XXXX claims against XXXX XXXX XXXX as waived. We did not pursue the next step, litigation against the Bank, because we could not afford it. It was estimated that attorney fees, subpoenas and other items necessary to litigation could be over {$20000.00}. Such amount not being in our budget. It seems as if we are boxed in whatever direction we go. After such time I pursued other avenues for litigation but found 1 of 2 things : Litigation was not going to be in our budget and/or no one had ever heard of such a situation. Finally a paralegal friend recommended I contact the Bureau. Please help me!!!!! XXXX - On my own I have researched and tried to recoup our loss. This year, I wrote to the Bank asking to have the 1099s for XXXX and XXXX from the Bank showing the interest on the cashed bonds reissued to show XXXX. The plan then was to have my accountant file amended tax returns. The Bank denied the request, I appealed the denial and it was denied again. Exhibit d - XXXX letter to the Bank, XXXX response from the Bank, XXXX appeal letter to the Bank and XXXX denial response from the Bank. In essence the Bank stated they, investigated the claims in your letter and has not found any information to suggest that a bank employee confirmed prior to payment that the bonds were not previously reported to Treasury as lost. To me, this is an admission of the errors. I trusted the Bank to give me an accurate response under any circumstance. My and my husband 's personal circumstances XXXX is XXXX years old, retired from the xxxxxx and the recipient of the XXXX XXXX. As a result of injuries in xxxxxxx, and age, he is unable to work. I am XXXX years old, retired from an XXXX career and take care of xxx and our home. He has some XXXX and XXXX XXXX so I am home except for church and running errands. We still have a mortgage, home equity loan and other normal day to day expenses. The money from the cashed Bonds was used for day to day living expenses. The situation with Treasury created by the Banks errors has created untold hardship and fear and will increase that hardship and fear if we have to pay Treasury approximately {$82000.00} on XXXX. .
12/04/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • VA
  • 23220
Web
Fulton Bank lost $ XXXX for XXXX months, and has regularly been over-charging my interest on my XXXX. XX/XX/XXXX : Opened a new XXXX for $ XXXX with Fulton Bank. As part of that loan closing, our old XXXX ( at the same bank, with credit limit of $ XXXX and loan balance of $ XXXX ) was to be closed via a draw on the new XXXX. Simultaneously, a draw of $ XXXX was to be made to put money into our checking account at XXXX. XX/XX/XXXX : We emailed bank because of an issue with how the funds were appearing. The transfer of $ XXXX to our checking account was reflected, but the payoff of our old $ XXXX XXXX balance on the old XXXX was not reflected, and the new balance of $ XXXX on our new XXXX was not reflected yet. We were told that it might not be reflected until the next day XX/XX/XXXX : We emailed again because it had not been updated yet XX/XX/XXXX : We emailed again, as it had not been corrected XX/XX/XXXX : We followed up, as we had received no response. Later that day, we received a response indicating that the payoff of the old $ XXXX XXXX had been processed. We responded back to indicate that the accounts were not showing up accurately. We still had the old XXXX showing, now with {$0.00} balance but a $ XXXX line open ( so it appeared as though it had been paid off, but not closed ), and we had the new XXXX with {$0.00} balance ( so it did not appear as though the $ XXXX funds had been withdrawn ). We were told that it might take a week to show everything correctly XX/XX/XXXX : We reached out because it was still not correct. At this point, an additional $ XXXX had been pulled from our checking account ( without our authorization ) to the closed old XXXX account, raising the credit line to $ XXXX. The new XXXX still had no balance. Shortly after this, we received a refund check {$940.00} of the $ XXXX XX/XX/XXXX : We reached out because we had received no response. At that point, a new bank manager became involved and responded back XX/XX/XXXX : The new manager told us that she had reached out to back office and that everything would be straight by the next day XX/XX/XXXX : We reached out because it the old XXXX still had not been closed ( Still showed a $ XXXX line open, with no balance ). We also alerted the bank that the payoff of the old XXXX was not reflected in the balance of the new XXXX. The new balance was $ XXXX, which reflected the $ XXXX transfer to our checking account, less a $ XXXX payment we had made. It did not capture the $ XXXX to close the old XXXX. They responded to say that the old XXXX had been closed behind the scenes, and that our online view would be updated in a few days. They also confirmed that the new XXXX balance of was correct XX/XX/XXXX : We reached out because another withdrawal from our checking account had been made and deposited into our ( theoretically closed ) old XXXX, which was still showing as an open/active account on our online portal. We had not authorized this transfer, and there were no scheduled transfers that we could see in our online banking portal XX/XX/XXXX : We followed up because we had not heard back. Our original bank manager responded back, confirming that the old XXXX had been closed as communicated, and that there was an automatic draft that was not automatically stopped by the closed XXXX. We were told that the automatic draft had been cancelled and that we would receive a refund. XX/XX/XXXX : We followed up because the money had not been returned, and the old XXXX still showed the - $ XXXX balance and a $ XXXX credit line XX/XX/XXXX : The second manager responded because the first XXXX was XXXX, and let us know that we should expect a response the next day XX/XX/XXXX : We reached out because we had not heard anything yet XX/XX/XXXX : The second manager responded to apologize for the delay, and let us know we would hear later that day. We did not hear back until the next day XX/XX/XXXX : The first manager called me to let me know that it should be ok by Monday ; we discussed on the phone that we had received the $ XXXX refund into our checking account. XX/XX/XXXX : I emailed to let them know that the old XXXX was ( finally ) closed as expected XX/XX/XXXX : I noticed that we had two withdrawals that I did not recognize ( XXXX for $ XXXX, XXXX for $ XXXX ), and emailed them about it XX/XX/XXXX : They responded that they would look into it XX/XX/XXXX : They let us know that they would get an answer that day XX/XX/XXXX : They shared what he had found about the $ XXXX check, which I did write ( but had forgotten about ). They let us know that they had created a task for the other $ XXXX withdrawal XX/XX/XXXX : I reached out to follow up, and also to confirm that I recognized the {$3100.00} check XX/XX/XXXX : They responded that research was continuing XXXX : They let us know that the $ XXXX was the close-out of the old XXXX XXXX : I shared all of the details above and asked the bank manager 's boss to engage XXXX : I received an apologetic call from the boss indicating concerns about training, but not seemingly aware of the issue of the $ XXXX that had gone missing for XXXX months XXXX : I reviewed my monthly bill and identified a ~ {$200.00} over-charge of interest and reached out to the bank. Upon reviewing my previous statements, there were smaller errors in each one.
12/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 18064
Web Older American
XX/XX/22 XXXXXXXX XXXX approximately Phone call received from XXXX XXXX XXXX bank on XXXX XXXX number. An unidentified woman asked if we had written a check for {$7800.00} to XXXX XXXX. We knew nothing about this check and did not know XXXX XXXX. XXXX We tried to call Fulton Banks customer service line to report possible fraud. However, the center closed at XXXX on Saturday and did not reopen until Monday XX/XX/22 at XXXXXXXX XXXX XXXXXX/XX/22 XXXXXXXX XXXX We called the customer service call line at Futon Bank to report possible fraud. We related the incident of XX/XX/22 and the woman said she did not see any evidence of other fraud on the account. She said she would put a suspicious activity note in the file XXXXXXXX XXXX The US mail arrived and it contained a notice from Fulton Bank of two overdrawn checks on the account, checks XXXX and XXXX, which had a combined total of {$180.00}. Each check had incurred an overdraft fee of {$39.00}. An examination of the checkbook register indicated that there was a balance of over {$7000.00} remaining in the account at that point. We went to the nearest Fulton branch and met with the manager. A review of the account indicated that two fraudulent checks had been processed by Fulton bank. One check, XXXX, was remotely deposited at XXXX XXXX XXXX by XXXX XXXX for the amount of {$7800.00}. The second check for {$2400.00}, check XXXX, was remotely deposited at XXXX XXXX XXXX by XXXX XXXX. It is unclear what the date of deposit for check XXXX was, but check XXXX clearly shows the deposit date of XXXX/XXXX For the record, the two legitimate checks were written and mailed on XX/XX/22. Check XXXX was written to the XXXX XXXX XXXXXXXX for the amount of $ XXXX XXXX was made to XXXX ( XXXX XXXX XXXX ) for {$50.00}. Both checks were placed in the US mailbox in front of XXXX XXXX XXXX XXXX in XXXX, PA. The branch manager had both the joint account holders ( husband and wife ) sign the paperwork for fraud resolution through Fulton Bank. At that time, she froze the current checking account, set up a new account, and told us that we would be reimbursed after Fulton Bank was reimbursed by the other banks. She warned that XXXX XXXX XXXX was particularly slow in remitting money and that it could be as long as three months before restitution. She said that the overdraft fees would be reimbursed at the time that the fraudulently dispersed money was returned to our account ; so that would be after Fulton Bank was reimbursed by the other banks. XXXX approximately We filed a fraud report with the local police department and put a credit freeze on the three national credit reporting agencies. XX/XX/22 XXXX We received a phone call from XXXX XXXX fraud department phone line of XXXX XXXX XXXX from a woman named XXXX. She said that XXXX XXXX was a customer that she was working with at the bank. ( He had actually been there ). He was trying to deposit the check numbered XXXX for $ XXXX something to his account. ( Fraudulent amount on that same numbered check was {$7800.00} when he deposited it remotely before ). XXXX asked us to verify the check, and we told her of the previous fraud. XXXX said that XXXX XXXX would close his account. XXXX XXXX We emailed XXXX XXXX, the branch manager at Fulton Bank, to notify her of the recent development. The next day XXXX XXXX responded and said not to worry because although the account remained active in order to process the last legitimate checks written on it, the account was frozen and no new charges would be processed and no more money could be taken out of the checking account. XX/XX/22 Two letters, dated XX/XX/22, were received via US mail from Fulton Bank ; one for each of the fraudulent washed checks. Both are entitled Altered check incident # XXXX XXXXXXXX. One is in reference to the {$7800.00} deposited to XXXX XXXX XXXX, and the other is in reference to the {$2400.00} deposited at the XXXX XXXX XXXX. Each letter states, As a courtesy to you, Fulton Bank has provisionally credited your account for the amount of This means that the bank may debit your account for the amount credited at any time should the Bank fail to receive timely payment from the bank where the item was deposited. The letter concludes that the bank has the authority to do this without advance notice for any amount for any item that is returned unpaid ( or that it is notified will be returned unpaid ) because it is stated in Paragraph 59 ( c ) of the Banks Rules and Regulations for Deposit Accounts ; a copy which was furnished to us when we opened the account with the bank. It is important to note that neither of the letters makes any reference to restitution of the two overdraft fees of {$39.00} each that were taken from our account when our legitimate checks were refused after the fraudulent checks were processed by Fulton Bank. For the record, I am unsure if we received this paperwork from Fulton Bank because the original account was set up decades ago with the XXXX XXXXXXXX XXXX XXXX XXXX which in turn became the XXXX XXXX XXXX before it became Fulton Bank. Regardless, we are disputing the " provisional '' refund because we believe they are legally required to refund the money and also the {$78.00} the bank charged for overdraft fees following their processing of the fraudulent checks.
06/03/2019 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NJ
  • 08648
Web
We are a Small XXXX XXXX who formed a partnership with another company in XX/XX/XXXX. We purchased vacant land with our own funds. XX/XX/XXXX business loan with XXXX XXXX XXXX XXXX for secured construction line of credit {$130000.00} to build single family home. Loan was paid off. In XX/XX/XXXX, went back to XXXX XXXX XXXX XXXX and applied for another secured construction Line of Credit, was told approved for {$350000.00} only took line for {$250000.00}. XX/XX/XXXX loan has Balloon Payment. Lillte did my husband and his partner know, this loan was not the same. Spouses signed Promissory Note and Commercial Guaranty. Fulton Financial Corp acquired XXXX XXXX XXXX in XX/XX/XXXX, so XXXX XXXX XXXX XXXX name is on loan documents signed but Fulton behind deception. loan got extended at different times thru XX/XX/XXXX the Fulton has to get loan off books and forces loan into default. Also NEVER supplied any disclosure on High Cost Loan, Variable rate, borrowers NOT credit risk, Not start up, no modification with terms to benefit borrowers, had prior relati9onship with XXXX XXXX XXXX XXXX on 2 prior loans. Credit score 700+ for each Partner. Lump Sum Principal Payments required by Fulton in order to extend. Mortgage/note on both partners primary residence and vacant/lot XXXX XXXX in security. Never late on payments/default. Now Fulton got judgement on all parties in 2 months ( XX/XX/XXXX - XX/XX/XXXX ). Never made loan fixed with principal and interest. I as a wife signed note on all loans but in XX/XX/XXXX, I became a XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, NJ, I Licensed XXXX. I did not sign any paperwork on loan since XX/XX/XXXX. When we received letter dated XX/XX/XXXX is when I became active in loan and gathering documents ( attached ). I also called the Bank and spoke with Asset Manager as well as Commercial Loan officer & Attorney who in civil case ( never seen judgement in 2 months ). I was not hiring attorney to defend civil case because I had seen all the information online about Banks trying to give Commercial loans to borrowers when they are deceiving of loan information. This loan is PREATORY LENDING. Not only that, I have supplied proof that Fulton defraud on interest payments, forced flood, no ability to repay, back dating documents, getting back dated financials, having borrowers sign modification/reaffirmation ( same document ) with no different terms. Also, looks like 2 different loans. In XX/XX/XXXX when note due, borrowers pay XXXX on Principal, Fulton lowers loan amount ( see supplement ) and states note to be changed {$200000.00} ( loan amount ) Close Credit Line. XX/XX/XXXX, principal balance {$170000.00}, Fulton states ( supplement ) new loan amount/change note but never changes Note. Email 's show Fulton deception in asking for back documents and REQUIRING XXXX annual payments. Large Principal Payments backed out when made, reapplied after XX/XX/XXXX of month. Interest Payments also do not calculate correctly, see payment printout. Payment Printout to Borrowers, Bank would only go back XX/XX/XXXX. Attorney sent 2 printouts and what is on our printout do not match one from Attorney. Example XX/XX/XXXX Fulton Forced Flood XXXX. We do not live in flood area. Our printout shows PAY ADJ - Attorney printout FORCED FLOOD. One partner spoke with Bank thru out loan, until I received default letter on XX/XX/XXXX. Fulton Asset Manager stated that charge was because they could not verify insurance. Well that would be a lie since it states Force Flood. Never sent any disclosure or letter stating we were deficient in any insurance, which is required. Never Refund full amount flood, since not required and charged interest on principal balance. ANYWAY, I have attached the complaint letter, along with all documents as proof. Since Fulton put Partners and spouses into default, I, by regulations, had to surrender my Mortgage License. So they not only defrauded monies, they have taken away my right to make a living for a LOAN that never paid any payment late but this loan should have went to fixed the Credit Line was closed by Fulton in XX/XX/XXXX. In NJ, 1 party consent to record phone calls, so I will not say who but I do have Fulton employees stating " No appraisal done, no disclosures of affiliated businesses, No Ability To Repay Done, Forgery ( see Modifications ) on signatures as well as dates crossed out and written in. Loan has had 3 different Bank name on it, but all Fulton Financial Corp. I will hire attorney but more import to FILE COMPLAINT TO STOP THEM, I know we are not only borrowers let alone, did they get any funding from SBA. SEE DOCUMENTS ATTACHED - All Employees and Attorney keep stating - Commercial - Regulations fall under FDIC, Federal Reserve, OCC, State of NJ DOBI, State of NJ Attorney General, and so on. NO DEPARTMENT BETTER CALL THESE VIOLATIONS " OVERSIGHT ''. Fulton Board Members and Ceo should be held accountable as well as XXXX XXXX XXXX XXXX Director who is now with Fulton Financial. XXXX XXXX XXXX XXXX name on loan documents but return address for mortgage is Lafayette Ambassador Bank which is another Charter of Fulton Financial Corp. - Filing 2 complaint 's - Fulton Financial Corp. & Fulton Bank of NJ but only sending docs on one complaint.
09/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • XXXXX
Web
Fulton Bank hires lazy XXXX to answer their online messages. I deposited a check from the sale of my house on XX/XX/XXXX. When I log into my account, I see that the funds will be available on XX/XX/XXXX XXXX today ). I have been trying to find out when the funds will be CLEAR which is not the same thing as " available. '' Using the bank 's online messaging center, on XX/XX/XXXX I asked : '' Why does it say thatmy check for $ XXXXwo n't be available until XX/XX/XXXX? Does that mean that the check will be CLEAR or just funds available on XX/XX/XXXX? '' On XX/XX/XXXX XXXX XXXX responded : '' Thank you for your email.Yes, both will beclear tomorrow, XX/XX/XXXX, XXXXIf we may be of any further assistance, please contact us by email via our website atfultonbank.comor call our Direct Banking Center at XXXX. '' On XX/XX/XXXX I wrote : '' What do you mean BOTH will be clear tomorrow? I just asked about one check. '' On XX/XX/XXXX XXXX XXXX wrote : '' Sorry for the misunderstanding, the funds will be available tomorrow. I resent your form XX/XX/XXXX '' On XX/XX/XXXX I asked : '' XXXX XXXX, will you please read my original question and answer it? You are giving me two different answers.Will the funds be simply AVAILABLE tomorrow? Or will the check also be CLEAR? '' On XX/XX/XXXX XXXX XXXX wrote : '' Yes, the funds will be available tomorrow. '' As XXXX XXXX obviously doesn't know what he's talking about, I wrote a second message on XX/XX/XXXX : " I'm trying to get a straight answer. XXXX XXXX has three times failed to answer my question about my check for XXXX deposited last week.Can somebody else please give me a straight answer? Will the funds be simply AVAILABLE tomorrow? Or will the check also be CLEAR? '' On XX/XX/XXXX XXXX XXXX wrote ; '' Please be assured that we appreciate and value your business and we are grateful that you shared your concerns with us. We sincerely regret any dissatisfaction or frustration you may be experiencing. It will be our pleasure to work with you to provide a resolution to this situation.After reviewing your account ending in XXXX and the recent large deposit made on XX/XX/20 for the amount of {$160000.00} it has been verified that the hold will expire tomorrow XX/XX/20 ; therefore the funds will be available in your account balance on XXXXSimply stated the funds will be available for use Friday morning XXXXTo answer your question- " Or will the check also be CLEAR? " Unfortunately, at this time we can not provide verification that a depositeditem drawn from another financial institution, in this case XXXX, has cleared or not.I hope this has answered your question and once again we thank you for your patience in this matter and would like tothank you for continuing to be a valued Fulton Bank customer.If you have any additional concerns or questions regarding your account and wish to speak directly to a customer service representative please contact our Direct Banking Center at XXXX and one of our friendly team members will be happy to assist you.Thank you once again for continuing to choose Fulton Bank for your financial needs. '' On XX/XX/XXXX I wrote : '' The check was deposited over a week ago.WHEN can you tell me if the check is CLEAR? '' I have not received a response. Apparently Fulton Bank employees don't know the difference between " funds available '' and " check clear. '' Also, XXXX stated that the funds would be " available '' today, XX/XX/XXXX, but logging in to my account, I see that they are still not available.
02/22/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • PA
  • 170XX
Web
I am filing a complaint against Fulton Bank for nonpayment of a {$120.00} bonus for a savings account promotion as advertised. On XX/XX/XXXX, the following promotion from Fulton Bank was advertised on the internet : deposit {$1000.00} in a new savings account for 60 days and {$120.00} will be credited to the account within 105 days after the account opening. I took the time to call a Fulton Bank branch in XXXX, Pennsylvania, to inquire if I would qualify for this promotion before applying for it on line. I spoke to a teller by the name of XXXX who confirmed that I would qualify for this promotion, even though I had not been targeted -- -because I had never had a savings account with Fulton Bank previously. She also helped me find the exact landing page on the internet from which to apply for this promotion ( attached are the screen shots I took while applying ). The fine print of this advertised promotion specifically states : Promotion only available to intended recipients of this landing page who either apply now using the above link or visit a branch. On XX/XX/XXXX, I opened the promotional savings account on line per XXXX instructions and transferred {$1000.00} to the new account. Though the money had to remain in the account 60 days or until XX/XX/XXXX, I kept the full {$1000.00} in the account until the bonus was supposed to pay out : 45 days after the initial 60-day hold or by XX/XX/XXXX. When the bonus did not pay out as promised, I called Fulton Bank on XX/XX/XXXX. I spoke to a representative named XXXX in the New Jersey XXXXXXXX XXXX XXXX. She could not determine why the bonus did not pay out as she agreed that I had followed the instructions on my end, but promised to research the issue and call me back. She did so on XX/XX/XXXX to tell me that I would not receive the bonus, as I was not targeted. When I informed her that I was specifically told by a Fulton Bank teller to apply even though I mentioned to this same teller that I was not targeted, she said that teller was misinformed. I responded that my only recourse would be to file a complaint through CFPB. XXXX asked me to wait to file a complaint until upper management called me about the issue the following week -- -by XX/XX/XXXX. I patiently waited in vain another week for that call that never came. I am filing this complaint because I took the additional step of contacting a bank official to make sure I would qualify for this promotion and, indeed, was told I would qualify and was even encouraged to apply for the promotion. Then, after Fulton Bank had held my investment for over three months, I was told that the teller had provided the wrong information and that I would not receive the bonus. I am being unjustly punished for Fulton Banks ineptitude at best and chicanery at worst. I trust your agency can compel Fulton Bank to make good on its promise to pay out the {$120.00} bonus to me as promised. Otherwise, Fulton Bank will continue advertising such flim flam schemes to persuade unsuspecting customers to invest in its dubious promotions. I have visited several chat rooms about this particular promotion in which numerous people complain that they have not received the bonus as promised. Fulton Bank has had multiple consent orders lodged against it for various offenses. Could the unprofessional manner in which this promotion is being handled be a continuation of the questionable banking practices that got Fulton Bank into trouble with the FDIC years ago?
09/25/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • XXXXX
Web
We are having problems with Fulton Financial, the bank that we have a credit line mortgage with. They have made misrepresentations and we have since found out that they have been misleading us since origination. We were told that if we had an account open with Fulton Financial that our interest rate would never go up. When we began struggling a bit we went into the branch to discuss options and were told that they could not find our account. Unbeknownst to us they had closed out our account. Shortly after that our interest rate began to rise and we started paying later in the month to make ends meet. They started piling on late fees and just put us into a worse situation. When things were really bad we told them we could not keep up without some type of modification or lowered payment. Their representative XXXX XXXX told us that we had to be delinquent on the loan to be considered for modification or payment assistance programs. So we stopped making payments with the thought that we could now get modified. However, after a lengthy back and forth we were told that we ca n't qualify for any of their assistance programs because of our loss of equity ( something XXXX AVOIDED telling us ). We then were informed that our only option was short sale because we had REFUSED THEIR MODIFICATION OFFER. There WAS no modification offer. We are now in foreclosure even though Fulton has never offered us the option of mediation through the state of New Jersey. The purpose of this loan was to assist with the financing for solar power system for the house and to use the remaining credit to enter into that business. We were hit hard by the recession and this business was very competitive and we struggled. Although I have worked as a XXXXr for 18 years, around that same time there was a rough patch where I could not catch on during the post recession period, and I was out of work for three years. To help make ends meet my wife began working as a XXXX, but this does not produce income overnight, it takes time to build the business up. We struggled financially and reached out to see if Fulton Financial would work with us on the payments for the line of credit. That is when we were given misleading information by their agents and as a result of this advice and our financial situation we defaulted on the loan and applied for assistance. As mentioned we finally were able to get reviewed and were told that our loan was not eligible for any type of assistance or modification program. However, we later received correspondence that said we REFUSED the modification that was offered. None was ever offered, and now Fulton is trying to push us into short sale. Our financial circumstances have changed and we are in a much better position and able to afford a reasonable payment. I am working full time and my wife 's XXXX XXXX is solid. We also are caring for XXXX children that we have XXXX and are receiving XXXX XXXX XXXX XXXX XXXX XXXX XXXX We can make good on our mortgage payments, but our issue is that Fulton Financial is refusing to negotiate or work with us. Instead they have threatened foreclosure sale if we do not reinstate all past due amounts in one lump sum. This adjustable rate balloon loan that we are currently stuck in is no longer allowed in the state of New Jersey because of the predatory nature of these toxic loans. However, instead of working to fix it with us they have tried to set a foreclosure sale date.
02/13/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • PA
  • 17050
Web Older American
This complaint is lodged against Fulton Bank for not paying me a {$120.00} bonus on a new savings account promotion offer. On XX/XX/2020, I saw a bonus offer on the Internet for Fulton Bank : open a new savings account, deposit {$1000.00} for at least 60 days and receive a {$120.00} bonus within 30-45 days after the initial 60-day holding period. I called my local branch in XXXX, Pennsylvania and spoke to a representative named XXXX. I told her I had not received a targeted offer, but asked if would still be eligible for the bonus offer for this particular promotion. She told me I would be eligible because I did not already have a savings account at Fulton bank and that I could simply enroll online on the landing page of the offer to receive the offer. Based on her confirmation that I would receive the bonus, I signed up for the offer on the Fulton Bank landing page as instructed and transferred {$1000.00} on XX/XX/2020 to Fulton Bank. Attached is a screen shot of the landing page, which I printed out as I applied for the bonus offer. I left the entire {$1000.00} in Fulton Bank, not only the required 60 days, but also an additional 45 days, so as not to jeopardize the bonus, which was supposed to be credited to the account 30-45 days after the initial 60 day period. I did not receive the promised {$120.00} bonus by XX/XX/XXXX, which was the 45th daythe last day by which the bonus should have paid out. On XX/XX/XXXX, I called Fulton Bank to inquire about the missing bonus and spoke to XXXX, a Fulton Bank customer service representative in XXXX, PA. He did some research and determined that because I was not targeted for the offer, I would not receive the bonus. When I told XXXX that I was encouraged by an employee of my local Fulton Bank branch to enroll, despite the fact I told her I was not targeted, he apologized and said she made a mistake but said there was nothing he could do. So I am hoping there is something officials at the CFPB can do. If I had not taken the time to first call the bank to confirm if I would be eligible for this bonus -- -- and, instead, had just blindly applied for it -- -- I would certainly not take the time to file a complaint against Fulton Bank with your agency. But I did call and, in fact, was instructed by a Fulton Bank employee where exactly to apply for the offer on a specific landing page on the Fulton Bank website. It appears that Fultons Marketing Department is not communicating the correct information about the eligibility of these bonuses to its front line staff -- -perhaps in the hopes that many unsuspecting customers will invest their money in the bank, resulting in increased revenue to the bank under false pretenses. This is a classic bait-and-switch tactic from Fulton Bank and it is illegal. It is particularly egregious as I am a senior citizen living on my social security check. This {$1000.00} could have been invested in another bank for the last four months and would have generated some much-needed interest income. I hope CFPJ will protect trusting customers like myself who follow instructions by a bank employee only to be taken advantage of later. Fulton Bank must be held accountable for the actions of its staff. On my behalf, please request that Fulton Bank make good on its offer and credit my account for {$120.00}. Thank you.
08/04/2018 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Fees charged for closing account
  • PA
  • 194XX
Web
XXXX XXXX ( Address : XXXX XXXX XXXX, XXXX, PA - XXXX ) has made it unusually difficult to close my Money Market Account. Specifically, this bank does not allow customers to close their account over phone or online and requires them to come to a branch just to close the account. Moreover, the bank did NOT explain this strange rule to me when I opened my account. In my case, this unexpected and strange rule led to additional problem : Since I didn't know this rule, I electronically transferred my entire account balance to another bank on XX/XX/XXXX as a preparation to close my account. A few days later I called the bank to close the account which is when I was first told about the rule that I'd need to go to a branch to do so. Since I couldn't find time to go to the branch due to my busy work schedule and also the business travels, the bank charged me {$25.00} Minimum Balance Fee on XX/XX/XXXX because the account had only {$6.00} ( which was monthly interest credited on that day ) left and was still open. This fee resulted in my account balance becoming negative. The bank interpreted this negative balance as 'overdraft ' although I had never withdrawn any amount more than my account balance. What's more, the bank started charging me an outrageous and predatory 'overdraft ' fee of {$6.00} PER DAY since the account balance stayed negative as I was trying to resolve this matter. After I called the local branch and explained them the situation, they insisted that I need to visit the branch to close the account but reversed original {$25.00} Min Balance Fee that had caused the account balance to become negative in the first place. Strangely, they refused to reverse the resultant {$6.00} per day 'overdraft ' fee and asked me to come to branch to pay all this 'overdraft ' fee before I can close the account. As a result, as of today ( XX/XX/XXXX ) this matter is still unresolved and my account has a NEGATIVE balance of {$140.00} ( consisting entirely of this ever-increasing 'overdraft ' fees ) simply because I could not close my account over phone, something all other banks that I've done business with over the years allow. Fulton Bank has been sending me letters asking me to visit a branch and pay them all these fees just to close my account. I sent them a letter on XX/XX/XXXX explaining the situation. They ignored it and have sent me one more notice threatening to report my account to XXXX, XXXX which may impact my ability to open a deposit account with other Financial Institutions in future. I find it hard to believe that in this 21st century world of online banking, we still have a bank that a ) refuses to let customers close their account over phone/online b ) considers negative account balance caused by this strange rule and its own fees as 'overdraft ' and c ) expects the customer to pay these dubious fees just to close their account! Hopefully, CFPB can protect customers from these dubious rules and fees that make no sense. Thanks.
05/11/2020 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem when making payments
  • MD
  • 21045
Web
This complaint concerns three problems : missing statements, vague payment information, and money missing from my account. -- -- First I will address the missing statements. -- -- I had been receiving statements through the mail, and I never opted into receiving statements online. Against my wishes and with no written notice, Fulton Bank switched my statements to online only and stopped mailing them to my house. The bank has never mailed me any notification of the switch. I notified the bank of this problem, but the representative told me to just view the statements online. Then, when I went to view a statement online, the bank would not give me access unless I agreed to new terms. Its not legal for the bank to withhold access to my banking records unless I agree to new terms. So, I am missing three months worth of statements, which Fulton needs to immediately provide. The period of time for which I am missing statements is XX/XX/XXXX through XX/XX/XXXX. I will need the bank to continue sending written statements every month as long as I have an outstanding balance on my loan. Also please note the timing of the banks actions. Previously I had a problem with employee fraud at the bank, and the bank failed to respond to my concern in a timely manner, so I contacted Complaint.consumerfinance.gov. The bank stopped mailing me statements immediately after I filed a XX/XX/XXXX complaint against Fulton. -- -- Next I will address the problem with vague payment information. -- -- The bank did mail a statement for the period of XX/XX/XXXX to XX/XX/XXXX. They included an unaddressed envelope with the statement, but no payment stub was included for me to return with a check, and they did not give any specific directions as to where to mail the payment. Nor did the statement indicate a due date. If I know the due date, the address for payment, and what information to include on the check, I do not necessarily need a payment stub. -- -- Finally, I will address the money missing from the account. -- -- In Fultons XX/XX/XXXX response to my CFPB complaint, Fulton wrote that if I closed my account, they would mail me a check for {$24.00}. Instead, they mailed me a check for {$7.00} with no explanation regarding the difference, and because they also failed to provide bank statements for several months, I can not check my statements for insight. -- -- In summary, -- -- I am seeking : the missing statements covering XX/XX/XXXX through XX/XX/XXXX ; clarified payment information ( payment address, due date, reference number or else how they would like me to identify the check or money order with my loan ) ; explanation for sending me a check for a lower dollar amount than what the bank told the CFPB it would be. Also, I would like the missing money returned to me. I hope other consumers reading this are soon able to search the phrase Fulton Financial class action lawsuit and find a group of consumers who have experienced similar problems.
12/12/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 229XX
Web
To be clear this problem also included the second option " Closing '' on a XXXX XXXX XXXX. I apologize for the length, but the issue is vast. Before I went to closing on my Refinance ( that I was approved for ) I noticed the Principal amount of my Property was incorrect ( $ XXXX ) and I refused to sign the Refinance agreement stating the information was incorrect and directed the Loan Officer to fix the issue. The Principal amount was supposed to be closer to {$34000.00} ( because I always added extra money to each monthly payment to reduce principal ) That was on XX/XX/2022. The Loan Expired on XX/XX/2022, and the Loan Officer had not resolved the issue or reported back to me progress on my complaint or created an extension on my loan expiration due to a complaint in progress. The loan has since expired and the Bank is starting Foreclosure papers with out even addressing the current Complaint I created in XXXX. The complaint is over 60 days old and well past all FTC regulations to resolve and remediate of 30 days. I have called many times to get status updates and receive no answer. I leave messages and receive no return call back. Because of this, I have filed a " Notice of Error '' with Fulton Bank as of XX/XX/2022 and have requested answers within 10 business days. Problems : XXXX. The principal amount that has been paid to date has been recorded incorrectly by the Bank. In XXXX of XXXX my Principal Amount was {$34000.00} and when I asked for my total before signing they said it was ~ {$35000.00}, and the XXXX XXXX says {$34000.00}. However, from the Months of XXXX to XXXX I paid more than double the statement amount each month, meaning that both figures provided by the Bank were incorrect. Furthermore, you can review the Past Payment breakdown and Activity charts on the statement and clearly see that Fulton Bank DID NOT apply the extra amount to my principal and applied it to the interest payment instead. XXXX. XXXX amount = {$120.00}, I paid {$250.00}. Fulton Bank applied only $ XXXX to Principal, instead of {$130.00}. ( I paid {$250.00} because I was not receiving my monthly statements, but knew the amount since it was an interest only loan, and I always added more to reduce Principal amount ) XXXX. Reg Z violation - I have not received a Monthly Statement since XX/XX/2022. I moved, updated my address and have not received a monthly statement since that date. This also explains why I did not notice the above problem earlier. XXXX. Foreclosure letters process has begun without addressing original complaint. Loan was not put on hold or an extension due to a complaint in progress by the Loan Officer or the Bank agent working the complaint. XXXX. I have called multiple times since XX/XX/2022 to get progress updates with no answers. I have left messages with the Bank Managers and they have never responded to me. Fulton Bank IS NOT responding to my requests for complaint status and remediation timelines!
06/16/2020 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • MD
  • 20850
Web
First of all I want to say that CFPB does an amazing job for our country and I'm sure you're helping even more these days with the pandemic going on. I'm complaining about a series of mistakes made by Fulton Bank which are preventing access to my money. I opened an account with Fulton Bank in XXXX of XXXX. I opened the account with a deposit of {$150.00}, made {$5.00} in debit card purchases, and earned a {$25.00} bonus for a total of {$170.00}. The balance remained at {$170.00} until XXXX. I logged in a few weeks ago to close the account and noticed there was over {$2000.00} in it. I determined that someone else had somehow used my account number to link with their XXXX account, and passed verification, evidenced by two small < {$1.00} " verification '' transactions in XX/XX/XXXX. There were many deposits and a few withdrawals. I called in, and this is when the unpleasantness began. I said I simply want my {$170.00} and don't care about the rest. They said they have to start an investigation. They made me go to a branch on XX/XX/XXXX to sign about 20 forms, one each for the transactions that weren't mine. They said they would get back to me within 24 hours. At that time, I asked if I could withdraw {$170.00} and they said I could not. Today ( XX/XX/XXXX ) I got a call asking me to go to a branch and sign the dispute forms. I said not only did I sign them already, I have photocopies, so what are you talking about. The caller seemed confused, then apologetic. That's when I decided I needed to make a complaint. Fulton Bank has been holding on to my money, even knowing that A ) I want it back B ) I'm being 100 % honest about the rest of the money which isn't mine and C ) I have done everything they asked me to do promptly. I'm very upset that not only have they allowed improper access to my account, but they have lost the paperwork I went out of my way to sign, and on top of all that are preventing me from accessing my own money. I feel like I am being punished for doing the right thing. I can think of multiple other ways I could have handled this situation that would have allowed me immediate access to my money and far fewer headaches and I am very upset with Fulton Bank. You may also want to investigate XXXX and how they allowed the account to be " verified. '' Did the other person have access to my bank account? Did they guess correctly? ( 1/1000 chance ) Does XXXX actually ignore that test when allowing linking? Either way I want my money back and I want it ASAP.
09/14/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • DE
  • 197XX
Web
XX/XX/XXXX - I filed a complaint with Fulton Bank ( the XXXX, PA branch ) because I was suspicious that XXXX XXXX ( my ex-wife and commercial lender for Fulton Bank ) had been viewing my banking accounts illegally. XX/XX/XXXX - Fulton employee ( XXXX XXXX, NMLS # XXXX ) at Fulton Bank ( XXXX, PA ) contacted me and stated that an official complaint was filed through his manager XXXX XXXX ( NMLS # XXXX ), to various Fulton Bank executives and Human Resources complaint department. XX/XX/XXXX - Fulton employee ( XXXX ) at Fulton Bank ( XXXX, PA ) informs me that corporate Fulton wanted more answers, and he identified that XXXX ( ex-wife ) had indeed viewed my personal banking accounts on at least one occasion, marking XX/XX/XXXX as the first time-stamped incident ( we had been divorced since XX/XX/XXXX, with separated bank accounts as well ). XXXX informed me that he was going to research further back to identify more time-stamped views by XXXX on my accounts. XX/XX/XXXX - I spoke with both the Customer Specialist ( XXXX ) and Manager ( XXXX XXXX at the XXXX, PA Fulton Bank about progress on the complaint case, and XXXX asked further questions for their HR/Complaint personnel. XX/XX/XXXX - XXXX XXXX from Fulton Bank contacted me regarding my complaint, explaining to me that XXXX looking at my account was a Human Resources matter that is being looked at by HR and executives at Fulton Bank. He also explained that he would not be able to share any information with me regarding actions taken, but assured me that this will be taken seriously. He offered no resolution for their employee/my ex-wife for looking at my accounts illegally, and thanked me for my loyalty to Fulton Bank XXXX XXXX Fulton Bank phone number is XXXX. I do not feel that Fulton Bank is providing any answers or any resolution for me in regards to their employees invasion of privacy into my personal banking accounts. They will not provide me with any printed information about who has viewed my accounts when I ask. At best they are brushing this under the carpet with hopes it just goes away. This is bad business, and they are still employing this employee ( my ex-wife ). Nothing has been resolved.
08/22/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90034
Web Servicemember
Due to a reduction of pay and provisions in the CARES act for COVID related impacts allowing temporary suspension in mortgage payments, I opted in to Fulton Bank 's offering. Nowhere was it revealed that this would result in a report to credit agencies disallowing any refinancing actions, or new mortgages. This should have been disclosed in the suspension offering process. Upon learning of this 3 months later, and being denied a critical refinancing with another bank ( to alleviate impacts of income reductions related to COVID ). I repeatedly called Fulton Bank to urgently resume payment schedule and not be reported negatively in a forbearance status. Representatives took days to respond or did not respond at all. My financing with another bank was denied due to this and resulted in a negative financial impact, exacerbating COVID related financial impacts. I was finally able to immediately pay the 3 months of deferred payments, but I was never provided a letter to lenders testifying that my Fulton account was in good standing. Over several weeks, I repeatedly called on phone and sent online messages requesting the electronic transmission of this critical letter I needed. My credit scores are over XXXX and I am currently unable to complete any other financing actions because of this adverse action by Fulton Bank. Most egregious is the treatment by representative " XXXX '' in the Mortgage section and with responsibilities in COVID related deferrals. She has refused to send me an electronic letter for weeks, has hung up on me over the phone, and refuses to answer the phone when I call back for an update on receiving the letter. In addition, no letter has ever arrived via US Mail either. I have electronic messaged Fulton Bank regarding XXXX for several weeks, and I just get messages back that a supervisor will get back to me. Nobody has ever gotten back to me in over two weeks. I lost the other financing due to this incompetence and lack of service, causing long term financial damage to my family in the middle of this pandemic. In addition, the arrogant and flippant attitude of this mortgage representative and refusal to help has been been simply unfathomable.
01/31/2021 Yes
  • Checking or savings account
  • Checking account
  • Incorrect information on your report
  • Public record information inaccurate
  • CA
  • XXXXX
Web
XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX XXXX XXXX FULTON BANK NATIONAL ASSOCIATION FULTON BANK XXXX XXXX XXXX XXXX XXXX, NJ XXXX CHECKING ACCOUNT # XXXX OPEN XXXX {$380.00} XXXX CHECKING ACCOUNT # XXXX CLOSE XXXX {$370.00} XXXX DEBIT CARD VISA # XXXX XXXX XXXX XXXX IRREGULARITIES IN THIS BANK : 1- Fulton Bank Statements mention my account as a PRIMAY ACCOUNT. I AM UNAWARE if there is a SECUNDARY ACCOUNT or OTHER FRAUDULENT ACCOUNTS IN MY NAME. I just opened the Account ABOVE. 2- In the Bank Statements , my Bank Account Number is not mentioned fully. 3- Fulton Bank did not want to provide me the 2019 FORM 1099-INT. Due to after moving from this bank to another state bank, I continue to be harrassed in the same way as in New Jersey, ( I suspect Fulton Bank sent MY UNDER INVESTIGATION STATUS ), the consequences OF FULTON BANK FRAUDULENT GOSSIPS HAS CAUSED ME THE FOLLOWING : I have lost a big amount of money moving from state to state ; lost a big amount of money selling my properties immediately after I purchase them ; I am being rejected socially due to people believe I am a criminal or I am crazy ; I have been harassed, I strongly suspect by bank under cover officers. Lies ( that I am a criminal or that I am crazy ), are being spread to my neighbors, church members, employers, singles groups etc. I have been fired from several jobs without any valid reason, and I have been rejected, CONTRADICTORILY, one day after I have been hired VERBALLY. My car have been vandalized ; My personal homes have also been broken into. When I reported it to the Police I was told no one is harassing me, no one is vandalizing my properties, and that I am crazy. The police minimize the problem justifying the police officers, or ignoring at all my complaints. ANY LAWYER WANTS TO SEE MY CASE. XXXX, emails, and cellular phone have been hacked and impersonated bothering my friends and me. - Cashiers Check from previous bank is attached ( XXXX XXXX XXXX XXXX ) - Closing transaction is attached. - Cashiers check closing account is attached. - Bank CLOSING statement is attached.
02/06/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • MD
  • 217XX
Web Servicemember
In XX/XX/XXXX, I approached Fulton Bank about an issue with my Travel Trailer Loan. I was concerned that the bank was reporting my payment information incorrectly. I had paid off a large portion of my loan but they felt that I was behind on payments when I was actually years ahead of my payment schedule. I was also concerned that the Bank had not afforded me my SCRA benefits over several military deployments. After several discussions over the next few months and several in-person visits to a local branch. I was told that the account had been reported incorrectly and I had not been given my SCRA benefits. I was also told that they owed me over {$3000.00} and would correct the issue and close my account. They did send me the money that I was owed but they kept the account open ( although I was assured it would be closed ) and continued to report the account late when it was completely in error. Since the account was recently closed, I have tried on several occasions to have the wrong information removed from my account. Fulton Bank told me to submit a dispute with each credit reporting agency and they would correct the issue from their end. I have done that and the information continues to be reported in error. Fulton Bank has never made an effort to correct this issue. They know that it was reported in error and had never made an effort to fix it from their end. They made a significant error with my SCRA benefits and now continue to make the issue even worse by negatively impacting my credit. I have attached the dispute results to this complaint. You will notice that when I first brought up this issue to Fulton in XX/XX/XXXX, I only owed {$2800.00} on the account. So the account would have already been closed if they had applied my SCRA benefits correctly. You can also see my payments across XXXX, which were often {$500.00}, {$600.00} or even {$930.00}. I was doing everything I could to pay this account off early. Any reporting from Fulton Bank that I was delinquent or not a good customer is blatantly false.
03/12/2021 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Didn't receive terms that were advertised
  • MD
  • 20906
Web
In the fall of XXXX, Fulton Bank ( " Bank '' XXXX had a written promotional bonus offer pursuant to which it would give the customer a {$120.00} bonus if the customer opened a savings account by XXXX XXXX, XXXX, deposited {$1000.00} or more of new money into that account within 60 day, and maintained a balance of at least {$1000.00} on the XXXX day after account opening. Specifically, the Bank stated that it would " credit one {$120.00} bonus to your savings account if on day 60 after account opening you have a new money balance of at least {$1000.00}. '' I opened a savings account on XXXX XXXX, XXXX. The Bank confirmed in writing and over the phone that I opened the account that day. In the phone call, the rep. with whom I spoke stated that I had fulfilled all the terms of the offer to that date. Also on XXXX XXXX, XXXX, I arranged for a deposit of {$1000.00} into the new savings account via ACH withdrawal from XXXX of my other bank accounts. The Bank credited that money to my new savings account on XXXX XXXX, XXXX. I maintained that balance in that account throughout the XXXX period, which ended on XXXX XXXX, XXXX, and beyond XXXX it is still there ). Nevertheless, the Bank has failed to credit my account with the promised {$120.00}. On XX/XX/XXXX, I called the Bank to ascertain the status of the bonus. The rep. with whom I spoke stated ( after putting me on hold for XXXX minutes ) that the Bank had no record of any applicable promotion and that someone from the Bank 's " sales '' department would further research the issue and call me the morning of XX/XX/XXXX with a further update. Nobody from the Bank called me on the morning of XX/XX/XXXX. Also, immediately after my XX/XX/XXXX phone call, I sent an email to the Bank 's XXXX XXXX. VP in charge of XXXX Banking and the head of the branch in charge of my account, describing the issue and asking them to do what they could to expedite the deposit of the bonus into my account. Neither of them XXXX nor anyone else ) has responded to that email as of this time.
12/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MD
  • 21740
Web
I opened a checking account approximately 35 years ago solely in my name only to control large withdrawals from happening. The bank has changed hands 3 times however, my account number has remained the same. On Sunday XX/XX/2022, I noticed there was {$15000.00} withdrew from my checking account so I transferred {$30000.00} to my savings account leaving a small amount in the account. I contacted Fulton Bank customer service first thing Monday XX/XX/2022, and spoke to XXXX. XXXX informed me that Fulton Bank is showing the account as a joint account with my wife listed on the account. I stated that this is a huge mistake on Fulton Bank behalf as I purposely opened this checking account solely in my name only to prevent this from happening. My statements are mailed to me monthly with my name only on the account. My 1099 is in my name only. I requested documentation showing that my wife is legally listed on this checking account with my local Fulton Bank XXXX XXXX XXXX Maryland on XX/XX/2022. I was informed the documents weren't showing in their system that they were requesting documents to be researched. On XX/XX/2022, the records were researched listing me only on the account. My wife stated she didn't know she was on this account until the local branch informed her. My account information has been compromised ( transactions ), {$15000.00} is missing from my account, and Fulton Bank hasn't removed my wife from this account or returned the funds. Local XXXX XXXX XXXX XXXX informed me she is researching documents showing my wife on the account. I informed her the reason she can't find any documents with my wife on the account because there is none. XXXX XXXX refused to provide me a copy of my account documents solely listed in my name. This is a huge bank error that must be held accountable for. I'm requesting my wife removed from the account, {$15000.00} returned to the account, and compensated for this security breach compromising my account information.
10/26/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 238XX
Web
Mortgage Loan Number : XXXX - XXXX and XXXX XXXX. My husband and I obtained a Construction Permanent loan that converted into a Permanent loan earlier this year with Fulton Bank, N.A, XXXX XXXX XXXX, XXXX XXXX, PA XXXX, XXXX. I contacted them on their XXXX phone line the first week of XXXX and informed them that I believe that the Escrow/Tax/ and payment information that they are reporting to me on my monthly statement is incorrect. I make large curtailments each month, and I am concerned that in addition to the possible errors with my escrow accounts, the payments are being applied incorrectly. I requested a payment history for the entire year, since the inception of my loan, and also requested that they perform an Escrow Analysis and send these to me within 2 weeks. I am not sure that the gentleman that I spoke with XXXX XXXX XXXX fully understood my request based upon some of the things that he was saying about how a loan amortizes, etc. ; however, he assured me that Fulton Bank would send me the requested documentation. Yesterday, we received an Amortization schedule in the mail from Fulton Bank starting with the Payment Date of XX/XX/2020, which is next month. This is obviously not the historical payment history that I requested starting with the inception of my loan, that would provide me with how Fulton Bank has been applying my payments. The document they mailed me is actually a " future payment history '' looking document that includes an additional principal amount of {$200.00} each month being paid, which is very confusing to me, as they have no idea how much additional principal that I plan to pay each month. We are concerned that approximately {$2500.00} is missing from our escrows, and that Fulton Bank has misapplied our my payments. The most recent statement that we have received in the mail shows us that we are due for the XXXX payment in the amount of {$0.00} dollars. I have not pre-paid my mortgage.
04/03/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • MD
  • XXXXX
Web
On XX/XX/2020 i used the Fulton Bank Et al ATM on the outside of the XXXX XXXX MD Branch on XXXX XXXX XXXX. I deposited {$140.00} in cash utilizing an machine which is/was the EXACTLY Antiquated ATM machines which permit deposits of checks/cash, yet these types of machines DO NOT PERMIT a customer to deposit all CASH EXACTLY LIKE I DID & have the entire deposit of CASH available same day. After learning on XX/XX/2020 any deposit CASH OR CHECK only {$100.00} is available IMMEDIATELY! When the USA Government gave The XXXX XXXX ET AL of Maryland PERMISSION TO MERGE WITH FULTON BANK ET AL they neglected many things which caused me after the merger 10 plus days to check a bill pay ck deposited from a bank literally across the streetbut other people did not have the same lengthy deposit time -ONLY ME!! Now they refuse to RETURN THE {$39.00} nsf fee the assessed my account ending XXXX, even after i requested 3 XXXX times. I am on XXXX ( NOT A MILLIONAIRE ) -i need every dollar to pay my bills. I have spent hours on the phone explaining all items they never fixed prior to the merger with one if their executives who said he appreciated my in a telephone conversation, yet blatantly refused to acknowledge same in writing-which makes him of poor quality character! Obviously i can clearly tell an executive what & how to fix the issues from a horrific merger which was authorized without properly ensuring customers did not feel/experience the BRUNT of the merger- yet i can not have a teeny tiny {$39.00} nsf fee refunded with apology. Today XX/XX/2020 i drove up to same antiquated ATM at same branch location which now DENIES ME THE ABILITY TO DEPOSIT FUNDS! Wonderful way to show ALL customers are VALUED!! I want all these issues fixed plus i deserve interest on my nsf fee up to date it is actually refunded back to my account. That is only fair & just, since i tried to fix it from XX/XX/2020TO NO AVAIL!!
05/20/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MD
  • XXXXX
Web
I sent my self funds to my Fulton Bank ET AL account XXXX from my bill pay at XXXX XXXX. XXXX md sent check out XX/XX/2020 with a date of XX/XX/2020 as the latest date for check to be received & at Fulton Bank ET AL. I have utilized Fulton Bank ET AL 's online message center and have sent them MORE then 4 messages seeking for the XXXX XXXX bill pay check to my self to be credited with NO RESPONSE from Fulton Bank ET AL. I have encountered other problems with Fulton Bank ET AL during the Time I have been seeking to have my XX/XX/2020 check from XXXX XXXX for {$20.00} posted to my account ending XXXX PLUS INTEREST for their error. I have even send them a screenshot from my online ( internal ) message to XXXX XX/XX/XXXX in attempts to get proof Fulton Bank ET AL received & cashed this same check. I have enclosed copy of the check. XXXX XXXX is fully aware that the account numbers to be paid/deposited into is NOT PRINTING on their bill pay checks. Yet with this fact being FULLY DISCLOSED TO FULTON BANK ETAL, THIS DOES NOT RELIEVE THEM OF THEIR CULPABILITY NOR LIABILITIES NOR DIMINISH MY RIGHTS, IN ANY WAY SHAPE FASHION NOR FORM, WITHOUT TIME LIMITATIONS. In one of my online messages thru Fulton 's online banking message I asked about two issues, 1 being this XX/XX/2020 check from XXXX XXXX to myself sent to Fulton, 1 issue regarding pending electronic check deposit for my auto insurance. Fulton 's representative addressed my auto insurance pending electronic deposit and TOTALLY & COMPLETELY AVOIDED THE XX/XX/2020 CHECK FROM MYSELF AT XXXX XXXX TO MYSELF AT FULTON BANK ET AL DATED XX/XX/2020. I AM ENCLOSING WITH THIS COMPLAINT PROOF FULTON BANK RECEIVED AND CASHED MY CHECK FROM XXXX XXXX & PROOF FULTON BANK ET AL 7 HAS NOT POSTED THE FUNDS TO MY ACCOUNT ENDING XXXX. Their app for online from my mobile device NEVER SHOWS any messages SENT TO FULTON BANK ET AL.!!
10/18/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • NJ
  • 080XX
Web
We had a home built by XXXX XXXX XXXX in XXXX, NJ.in XXXX. The materials used during the process are off gassing a toxic gas called formaldehyde. Specifically the floor joists manufactured by XXXX. They are called XXXX joists. XXXX XXXX was made aware of the problem and also made aware that with these products are in the home, the home resale value is much lower now because of the mere fact that these are in the home. The joists have been sprayed with a grey paint by a contractor hired by XXXX which was applied very poorly. It did not meet the standards that they set for the application of the paint. They came out a second time to repaint the joists. After a recent home inspection to check the air quality and what the white substance was growing on the joists, we noticed an electronic devise operating within the problem area. After research we found that the device is designed to eliminate formaldehyde within a room of 2000 square feet. This devise was installed for no other purpose than to skew the air quality results. Even though that devise was present, the air quality still tested high. The tax accessor has devalued the property because of the problem, and the township has not given a certificate of occupancy because of the problem. The home is obviously worth much less than the loan amount. Anyone that is aware of the problem agrees that the home is devalued. XXXX XXXX does not see it that way and have been trying to force me to close on the construction loan a transfer to a conventional loan. I have been making the payments per the loan agreement but in XX/XX/XXXX they stopped accepting my checks and actually refunded one of the recent payments. Then they sent me to collections which affected my credit score dramatically. I really need someone to have them to do what is right. Thanks
12/29/2017 Yes
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Unable to receive car title or other problem after the loan is paid off
  • FL
  • 33596
Web
My husband and I paid off our auto loan with XXXX XXXX XXXX in entirety on XXXX XXXX, XXXX. It is now three months later and we still do not have the title. We have wasted countless hours on the phone trying to track it down. Our mail was being forwarded from our previous address, and we have had no issue receiving anything else. My husband spoke with XXXX XXXX who mailed us a form to fill out to get a duplicate of the title, which he had to go to the trouble of filling out, gather supporting documentation, and sending to the DMV in NJ - and waiting. We contacting the NJ DMV before the holidays and were told they were backed up and it could take weeks. This is now directly affecting the proper legal registration of the vehicle with the state of Florida. I would like to know exactly where the original title is at this moment? XXXX XXXX XXXX felt they could lecture me over a late payment and " not being a responsible person '' - yet my entire title is now missing? I have had to pay late fees when I drop the ball, so what consequence is the bank facing for losing my property? We paid off our loan, and should have had our title months ago. There is no excuse for this and an apology is simply unacceptable at this point. I would like the bank to obtain my title so I can properly register my vehicle immediately. I would also like every late fee I have ever paid to the bank to be redistributed to me as they should be held to exactly the same standard as their customers are. If the shoe was on the other foot the bank would be seizing my vehicle. This is not acceptable and I would like a proper explanation as to how this is okay for a financial institution to operate. We will be seeking legal action if this matter is not resolved in the coming weeks.
08/26/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 221XX
Web
I attempted to enroll in a bonus receiving checking account through applynow.fultonbank.com. I learned of the bonus receiving account through an online blog page. I am not absolutely certain of the exact blog page. The enrollment process required an opening deposit of {$25.00}. I provided routing and account numbers associated with my Truist checking account. Once I did so, the enrollment was cancelled. I called Fulton Bank customer service and they informed me that I would need to go to a physical branch to complete enrollment. I went to the branch at XXXX XXXX XXXX in XXXX, Virginia. I have two deposits, totaling {$.00}. The deposits were described as, XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I do not have relevant XXXX XXXX XXXX XXXX. Fulton Bank did not offer contact information about the service. I do not know if contacting XXXX about the deposits was relevant, as I have not received anything from that address. I do not want to keep the {$.00} I received. Dates and explanation of events - XX/XX/2023 Enrolled through applynow.fultonbank.com. That enrollment was canceled. XX/XX/2023 Account verifying, test deposits were posted to my checking account with XXXX. XX/XX/2023 Completed enrollment at the Fulton Bank branch at XXXX XXXX XXXX, XXXX, Virginia. XX/XX/2023 Contacted XXXX about the unreturned test deposits. XX/XX/2023 Contacted Fulton Bank by phone about the account verifying deposits. XX/XX/2023 Received an email stating Fulton Bank knows nothing about the ( account verifying ) deposits. Fulton Bank, N.A. Address XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXX XXXX XXXX, PA XXXX Telephone Number : XXXX Website : fultonbank.com Consumer Electronic Fund Transfer Services Disclosures and Agreement
08/06/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MD
  • XXXXX
Web
This incident happened at Fulton Bank, XXXX XXXX XXXX - XXXX. We have a business account under name of XXXX XXXX XXXX. Check deposit was made in amount of {$150000.00} on Saturday XX/XX/2021. Service Officer/Teller told us that money will be available in 2-3 days i.e. max by Wednesday XX/XX/2021. Today when I went to the bank, I was informed that I won't be able to access the funds till Tuesday XX/XX/2021. Service Officer has placed a 7 day hold on the funds and there's no way to access the funds. When I requested to talk to Manager I was told no manager is available and surprisingly 2 Branch Managers have left the bank within last 6 months. After couple of hours I received a call from Ms. XXXX XXXX from Fulton Bank who identified her as the Manager - Vice President and informed me there's nothing she can do to help me. I volunteered to provide all the documentation showing the source of funds and also requested that we need to get this hold lifted. Only reply I got was she can provide me a copy of the 7 day hold that was placed on the deposit. Below are the concerns/questions that needs to addressed - - Why we were not told about the 7 day hold when we made the deposit? - Is it even legal to place a hold for 7 days without we being made aware? - Why we didn't receive any mail or electronic communication regarding that hold? - Why we were lied about accessing the funds in 2-3 days? - When I visited the Branch, why there was no Manager or a Supervisor to address my concern? This is a real inconvenient way to do banking when you can't even access our own funds. Please help to resolve this issue and lets make sure no one else suffers like I did. Thanks & Regards, XXXX XXXX Owner - XXXX XXXX XXXX
01/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 08520
Web
On XX/XX/2021 I took a check to deposit into my checking account for the amount of {$4600.00}. The check was from someone who bought a snow plow from me off XXXX marketplace and overnighted the funds to me. The teller named XXXX in The XXXX NJ bank branch cashed the check with no issues and said the money will clear in a few days. On XX/XX/2021 money in the amount of {$4600.00} cleared in my account, at which point I was able to withdraw {$600.00} with the same teller as well as move {$2000.00} into my savings account. On XX/XX/2021 I went back into the bank with the same teller to remove money from my checking account, at which point the teller named XXXX who has helped me through this entire transaction process tells me my account is overdrawn {$2600.00} for a returned check. I asked how is that possible when the funds were made available to me? She said the check was a fraudulent check and was sent back. I asked the teller why she didnt put a hold on my check until the funds were properly checked by the other bank, which in this case is XXXX XXXX The teller had no answers for me. She apologized about not putting a hold on the check, which she should have because that is to protect me and my account. I have been a member of this bank in good standing for 15 years and I was treated terribly. I had to file a police report for the snow plow I was out and now for the money XXXX XXXX refuses to help me get back. I have tried talking to the highest person in charge, I get the run around.. no call back nothing. I am so disappointed in this situation. The bank froze my account to try and see what they can do to rectify this problem. Ive had my account frozen for three weeks now! This is so unacceptable.
04/29/2022 Yes
  • Vehicle loan or lease
  • Loan
  • Struggling to pay your loan
  • Lender trying to repossess or disable the vehicle
  • PA
  • 19027
Web
I made a payment at the Fulton bank XXXX branch XX/XX/2022. My car was repossessed the next week. When I called to inquire why my car was repossessed, I spoke with XXXX XXXX, I was told that I did not make a payment that day. I retrieved my receipt from the transaction and went back to the branch. The teller acknowledged that yes I made a payment and she was not sure why it did not post to my account. I later spoke with XXXX XXXX the next day. I was told that my payment was found and it was mistakenly posted to someone elses account. XXXX also informed me that despite this, the car would not be returned unless I paid the full balances owed on the vehicle, over {$48000.00}. I asked to speak to a supervisor. I was later called by XXXX XXXX, who said his position in the company was Vice President. Speaking with him, I was told that yes, my payment was mismanaged, but he reiterated that despite the mistake by the branch it was his decision to repossess the car and it is his decision not to return the car unless it is fully paid off. I requested that my account be reviewed for further mishandled payments by employees which I felt may have led to the repossession. I was told that it would not matter because the decision was made and he was not changing his mind. I decided to file this complaint as I have gotten nowhere with Fulton Bank, I also have filed a complaint with the company. I was informed that my car would be sold on XX/XX/2022 unless I pay the balance. I read a statement on the CFPB website that stated that this practice of repossessing cars after mismanagement of a payment was illegal and felt as though I should report these actions to the CFPB.
09/02/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • PA
  • 179XX
Web
On XX/XX/XXXX I entered a covid deferral under the Cares Act. My payment was due XXXX entered the covid deferral current. Fulton continued to add property management fees, driving by my house as if I was in foreclosure. In XXXX of XXXX I started communicating with Fulton about my options after the deferral ended. I did not receive information on my options until XX/XX/XXXX. I continued to call the special assets department and there assured me that my account was in good standing and I needed to wait for my new agreement to take effect. They would put the XXXX that was deferred to the end of the loan with no interest, waive late fees, continue to report me current, and I was to start paying my mortgage payment again, starting XX/XX/XXXX. I paid my mortgage through my bank on XX/XX/XXXX and it posted to Fulton on XX/XX/XXXX. On XX/XX/XXXX, I got my first notice from the credit bureaus that my account was reported as XXXX days past due by Fulton . They continue to send e statements that ask for the full XXXX balance which is again against the Cares Act. They are not allowed to ask for a lump sum at the end of the deferral. I followed the agreement that was sent to me XX/XX/XXXX. I have been in touch with special assets and loss mitigation over 40 times combined. In the last 5 weeks since being reported to the credit bureaus, I have called and called to ask for them to fix my credit. I am a new business owner. My business opened last month. I was counting on my great credit score to be able to get loans for the business. Instead Fulton caused my score to drop XXXX points and I no longer qualify for loans.
06/13/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 170XX
Web
Fulton Bank upgraded their mortgage servicing platform XXXX of 2022. My regularly scheduled mortgage is drawn via XXXX on the first of every month and XXXX provided notice that this would only occur on the XXXX of XXXX due to this upgrade. Following the upgrade our regularly scheduled principal curtailment was not pulled as part of the XXXX on the XXXX of XXXX. We contacted Fulton and were told this would be an automatic payment the following week as the system finished being set up. The curtailment payment was not withdrawn via XXXX the following week as we were told. We again contacted Fulton Bank and requested they process this payment. We were told that they were unable to assist us with this and we would need to come in to sign an External account agreement form, which we had previously done 2 years ago. We asked to speak to a manager who stated they would process the curtailment payment. We stated multiple times that this curtailment was to be backdated to the 1st of the month to match the original payment. We were told this would be backdated. Once we received our statement for the month, the curtailment payment was not backdated to the first of the month. We have attempted to call Fulton Bank, for the 3rd time to resolve the on going issue, and waiting on the phone over XXXX minutes to be assisted in fixing this issue yet again. Fulton Bank and Fulton Mortgage have been nothing but a problem throughout the entire mortgage process. We will be removing all of our personal business with Fulton Bank after this even despite having been employed by Fulton Bank for over 6 years.
08/02/2022 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • PA
  • 17543
Web
On XX/XX/XXXX, Fulton Bank automatically deducted a payment of {$360.00} from my checking account only for the interest due on my new credit line with them. The details shown on the monthly statement I received shows that they charged interest at a rate of 100 % for three days beginning XX/XX/XXXX. This error doubled the amount due on my loan from what shouldve been approximately {$130.00} based on the original 6.5 % interest rate. Their system has continued with this error because the information for my loan shown online still maintains an amount due of {$360.00} for XXXX - payment due on XX/XX/XXXX. I called and reported this error on XX/XX/XXXX and was told that a certain department at Fulton Bank would research the error and that the representative I was speaking with would contact me. It is now XXXX and I still have not heard back from Fulton Bank and their deduction of the erroneous amount of {$360.00} was indeed posted to my account on XX/XX/XXXX. I called their support line today and spoke with a different representative. He confirmed that this was a major problem that had affected so many of their customers that they hadnt been able to get to my complaint ticket yet. I wish to report this to your agency because something as major as this shouldve been fixed by now. At the very least, Fulton Bank shouldve stopped all loan auto-deductions for any loans that this affected. The executives at Fulton Bank must be held accountable for this major mistake, especially when it costs their customers so much money and hasnt had a negative effect on Fultons financials at all.
11/23/2018 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Money was not available when promised
  • PA
  • 19119
Web
I initiated a Wire Transfer at XXXX XXXX to send money to XXXX. The transaction was started on XX/XX/18 by my husband, XXXX XXXX. The money was to be sent to an account in " XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' with address at XXXX XXXX in XXXX, XXXX. The amount to be transferred was XXXX dollars. The transaction confirmation code was : " XXXX XXXX XXXX-USD {$9900.00}. The note states : Date available as XX/XX/2018 ( already a long time, 10 days, considering it is a wire transfer ) When my father did not receive the money in XXXX on XX/XX/2018 I noticed that the funds were still in my account. I called the bank and they told me : " the transfer was never even initiated '' and they don't know " what happened ''. I will proceed to remove all my money from the account at XXXX XXXX today. This is very serious, my father was expecting this money today and had financial obligations that needed to be attended immediately. Not having this money available is very detrimental to him. I am extremely upset by the inefficiency of this bank and its disregard for its customers. The worst part is that since I have a mortgage loan from this bank I MUST keep a bank account with them. This was one of the conditions of my loan. Little did I know about the extreme lack of professionalism and poor customer service. I would like to cancel my bank account with this institution and just pay my loan with my bank account at XXXX XXXX. This needs to be known by other people as this bank is not doing a good job and in my case it is causing serious problems to my family and me.
02/13/2021 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • PA
  • 175XX
Web
In XX/XX/XXXX, I committed to a loan of {$150000.00}. When I got the original loan I was told there would be 180 payments and that would be it. During the course of the loan, I made 179 regular payments. I also had 87 " Unscheduled Payments '' in small amounts. I had 5 deferrals ( called Extension Reversals ) in the amount of {$990.00}. None of this {$990.00} was applied to interest. It just disappears with no effect on any balances. Every regular payment following an " Extension Reversal '' had the entire payment applied to interest and nothing to principal. In addition, I noticed, in just a cursory glance, that there are several regular payments where the interest/principal is out of proportion to the pattern of the loan. Attached is a copy of the spreadsheet. Pertinent dates to look at include : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and the payment directly following these " Extension Reversals ''. I would think that 180 regular payments, as agreed to originally, would satisfy the obligation. Something does not add up. 5 " Extension Reversals '' should not add $ XXXX to the course of the loan thus creating a balloon payment. I was never advised that this would happen or for the few hundred dollars more, I never would have deferred anything. Basically, I paid fees of {$5000.00} to defer loan payments 5 times and somehow this added over {$11000.00} to the end of my loan. So, I am out {$17000.00}! At the very least I find this to be unethical, predatory treatment of a longtime customer of this bank.
05/01/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • WA
  • 98072
Web
My complaint is against XXXX XXXX XXXX, a XXXX unit of Fulton Financial, and their " 10 business days '' dispute resolution process. This is the 21st century. If charges ( checking account withdrawals via a debit card ) can be made instantly, it should n't take 10 days to get a disputed charge removed. The disputed transaction is the seizure on XX/XX/XXXX of {$1400.00} by a XXXX property : XXXX XXXX, XXXX in connection with a reservation I cancelled on XX/XX/XXXX. The reservation was for a stay scheduled to start XX/XX/XXXX, and I selected an option of " cancel up to 1 day prior to [ XX/XX/XXXX ] without penalty '' when I made the reservation through XXXX. The hotel ( and parent company XXXX XXXX ) is insisting that my reservation was a pre-paid/no refund reservation, and they are refusing to issue a refund. WORSE : I now ( XX/XX/XXXX ) see ANOTHER {$1400.00} hold on my checking account -- which just appeared this morning. I screamed at the bank about this, but they said there is nothing they can do short of cancelling the debit card ( which I did ) to prevent additional transactions. They tell me it will take ANOTHER 10 DAYS to dispute the second {$1400.00} theft. Why would additional transactions from the same merchant NOT be blocked the minute a dispute is filed?!? It would seem that our banking system allows for the repeated raid of our checking accounts by unscrupulous merchants, and banks have no obligation to prevent this. This is a very chilling revelation.
09/02/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • PA
  • 17603
Web
In Spring XXXX I initiated the process of refinancing my home through Fulton Bank, NA. The purpose was to reduce my monthly payment, reduce the interest rate, and obtain cash out. I worked primarily with Fulton Bank. XXXX XXXX XXXX was the titling company. On XX/XX/XXXX I signed a disclosure form outlining the monthly payment and terms of my mortgage. My monthly payment was {$870.00}. On or around XX/XX/XXXX, I received a letter from XXXX XXXX at Fulton Bank indicating that they did not account for city taxes when determining my escrow amount. The left this item out entirely. XXXX XXXX did not successfully provide the tax certification information to Fulton. With the addition of the city tax to the escrow amount, the change meant that my monthly mortgage increased by {$130.00}. One of the reasons I signed the disclosure was that my intention was to pay MORE each month by about {$130.00}. With the change in disclosure due to someone's negligence and oversight, I now have a higher monthly payment that renders my rationale void. I wouldn't have signed this updated disclosure form. I've reached out to XXXX XXXX and XXXX XXXX with Fulton Bank regarding this grievance and they have not been able to answer my questions or assist whatsoever. I've attached the correspondence between these individuals, the initial loan disclosure form, and the subsequent disclosure form with the increased monthly payment.
11/14/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Charged too much interest
  • NY
  • 13210
Web
Hi, On XX/XX/2018 I placed a call to inquire about a new monthly interest charge I was receiving because I wanted to pay off the portion of the current balance that was causing these charges ( XX/XX/2018 for {$10.00}, XX/XX/2018 for {$2.00} ). The following charges on my account I believe were to be causing the interest charges : XXXX XXXX XXXX XXXX XXXX NY - XX/XX/2018 XXXX XXXX XXXX XXXX XXXX XXXX NY - XX/XX/2018 I want to pay off these charges on my balance in order to avoid any further interest charges. Currently the employee over the phone stated that I must pay off the promotional balance transfer offer first and then I would be able to pay these charges off after to avoid interest. This makes no sense to me as they allow you to do this for their consumer credit card but not their business credit card, why? I also complained about this before and had to get in touch with a manager last year who did refund my interest charges. Prior to these charges, I was sent a series of promotional balance transfer checks that I wanted to use for my business. I have paid the balance promotional fees required for each check I took out but now that I am paying additional interest charges, this seems like XXXX XXXX XXXX is trying to take advantage of me as a small business and charge me on anything else possible despite being a loyal customer for several years with great credit and very good record.
03/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • MD
  • 21043
Web
On XX/XX/XXXX, my kid got my cell phone accidentally sent a wrong payment information, and I don't know. On XX/XX/XXXX, I received the letter from The XXXX Bank just know, because there isn't enough money in check, will be deduct {$39.00}. Then I open the account, check into my check acount, the {$78.00} money is buckled,. On XX/XX/XXXX, I go to the The XXXX Bank XXXX XXXX XXXX bank branch, explained what had happened with them. They were very unfriendly to me and told me that {$78.00} was overdraft fee, but they didn't pay my bill, they just refused the payment request, why they had to deduct the money in the customer 's check without informing to the customer, they didn't do anything, they even didn't inform me, then my money was gone!! Can you think of the day when your bank account is deducted without notice? They told me there was a notice when I signed the contract, I had the signature, I asked them to bring out my signature paper, they didn't have any, and then found some paper for me, in a pile of very small words can not see! I asked them do you explain the terms of the contract to the client? They say they can watch it!! They deducted the money from my bank without any notice in 8 days!! This is very unfair to us, we can not make a decision with our own money, wake up as someone else 's!!
10/01/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • DC
  • 20019
Web
I received a letter from DC Tax office last month stating that I didnt pay my taxes for the first half, as a result I owed {$810.00} plus XXXX in penalty. I was confused and I reached out to my loan officer ; XXXX XXXX, who confirmed that I paid my taxes at closing and they would take care of the tax bill including the penalty because it wasnt my fault. On XX/XX/XXXX, I received a letter from DC property tax office which confirms that my Tax AbatemenXXXX application has been approved and I do not have to pay property tax starting XX/XX/XXXX till XX/XX/XXXX. I emailed this letter to XXXX XXXX, who again confirmed he had forwarded the letter to the loan department. On Friday XX/XX/XXXX, I received a letter from XXXX Bank that my mortgage payment will go up starting XX/XX/XXXX? My monthly payment should decrease starting XX/XX/XXXX because I do not have to pay property tax till XXXX. I have called the number on the letter that was mailed to me, only to find out that XXXX Bank do not have a customer service department for mortgage loan servicing, just a general customer service reps who do not have a clue what I was talking about. I reached out to my loan officer, who just said I should call customer service. This is ridiculous and upsetting and someone has to be responsible for their negligence.
03/05/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • MD
  • 210XX
Web
We closed on a mortgage for a second home on XXXX XXXX with Fulton Mortgage. Information in the closing documents is inaccurate. ( 1 ). Closing documents said first payment would be due on XX/XX/XXXX for {$970.00}. We received a billing statement for payment on XXXX XXXX for {$1200.00}. ( 2 ) .The Closing Disclosure says that our property taxes are included in the escrow. They were not. We have already had to make a separate property tax payment {$1300.00}. ( 3 ). There is a document in our closing packet titled ARM Construction/Permanent Mortgage with Conversion Option that explains the process of converting our ARM to a permanent fixed rate. When I asked our loan officer about it, he said that they don't offer that option. I have spoken to the loan officer. He couldn't explain the discrepancies in payment dates. He told me to call the phone number in the closing documents. I have called twice ( first call was over a month ago, second call was last week ) and spoken to two different people that took my information and said that someone will be in contact with us. They have not been in contact with us. The loan officer has responded to calls and emails, but his response is that he doesn't know why that paper was in the closing documents because they do not offer that option.
01/18/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • VA
  • 235XX
Web Servicemember
I attempted to take advantage of an offer by XXXX XXXX, XXXX. at XXXX XXXX on XXXX XXXX, 2018. The offer was to open a checking account online and receive a {$150.00} bonus after using the associated debit card a certain number of times. In looking at the accounts there are hyperlinks under each account. I clicked on each hyperlink and none of them worked - I wanted to know the rates of each account. I was able to call and obtain the rates. I then filled out all of my personal information on the " Step 1 : Getting started '' page of their site after I clicked on " Apply now ''. Once done ( SSN, Name, Address, DOB, and DL information ) another page " Step 2 : Personal information '' came up and stated in red letters " We 're sorry. Thank you for your interest in opening an account with XXXX XXXX, XXXX. Unfortunately, you ( not your ) response do not match our records. Please feel free to contact us at XXXX. I contacted them and spoke with representative named " XXXX ''. He said " oh, you must have entered something that our computer did n't like ''. What does that mean!? He could not help me further and I said " is that your final answer as I am going to contact the CFPB. He could not help me any more to open an account. I want to know why my account could not be opened.
04/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • VA
  • 23059
Web
Fulton Bank : We have opened an account at Fulton bank for a non profit. First check is deposited and then we saw negative charges. No communication from Fulton bank except after 12 days- negative balance due to account got overdrawn. Well, they should have sent a message/communication immediately with returned check ( or bounced check ). Fulton bank, sent letter 12 days letter and also did not notify about check bounced back. This is all for non profit and good cause. The current process need to be audited for regulatory reason as well. 1. Bank - business support associate did not know where about the check. XXXX told me to contact XXXX support. Support told me to contact local branch. XXXX works at local branch. This is not a broken process 2. Bank never sent me letter or copy/image of check that was returned XXXX. 12 days letter they send letter saying account is overdrawn but no words that says why 4. Manager XXXX at XXXX XXXX location : kept saying you should use online bnanking otherwise you will have to wait till end of the month to get the account statement and it will show returned check. This need to be investigated. I am getting charged because of bank ; s policy of not communicating properly.
08/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • PA
  • 19020
Web
I deposit my check at Fulton drive-thru XXXX XXXX XXXX XXXX PA every week. Once, a while back, I deposited a check at Fulton drive-thru, told the employee I didn't need a receipt - then when I logged into my Fulton account it did not show the transaction like it always does, because Fulton employee knew that I didn't take my receipt. I sent Fulton a message asking if they had robbed me, and the employee decided to deposit my funds in my account after all. Today XX/XX/2023 at XXXX, I went to the same Fulton drive-thru, I believe it is the same the same Fulton employee who today took my checks and {$100.00} cash for which I asked for {$40.00} back - then gave me the receipt showing the deposit but not my cash! I asked her for my money and she went to get it. Since I can't see my previous messages on the Fulton website I don't know the exact date. But Fulton should check my old messages for the date of the old message to determine who was the cashier that day, and if it's the same one who tried to rip me off again today - FIRE HER AND FILE CRIMINAL CHARGES. Attached is a photo of the employee who tried to rip me off today. this is the second time that Fulton employee has tried to steal my money.
09/19/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • PA
  • 195XX
Web
I may have done this before. My bank XXXX XXXX has been charging me overdraft fees that cost my account to close. Those over charges were so high that I couldn't pay them. When my SSI checks would come in, XXXX XXXX would take out their money and leave me with no money at all. XX/XX/2018 is when some of these charges have happened not including other times that I do not have dates for but it's been an ongoing problem with this bank. I have closed out the account as of Friday XX/XX/2018 or possibly before that date. They have sent me a letter certified on XX/XX/2018 claiming the account was closed, and also emailed me not to contact them as I have been doing every day they do not send me my money back. They can contact me but they refuse to send me my refund. They were taking my SSI and using it to make me pay them and I think this is unfair. Now I have 2 bills that must be paid and I can not do it because they will not refund the money on a timely basis. I have charged them a fee of {$50.00} per day ( because they charged me on a daily basis ) and I want it now, that is today. Again they can send me letter but not the money they owe me.
07/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NJ
  • 08080
Web
I was a victim of fraud with Fulton bank. Fulton bank cashed a fake check and took my money and left my account in the negatives. The fraudulent check came from an indeed job posting. I have email correspondences stating it was not legit. Indeed removed job postings so no one else was subject to what I am going through. They told me I was going to be employed as a driver and I would need to cash the check and put a deposit on the vehicle. I sent them all my information including driver license, social, and birth certificate. Fulton Bank has taken all my paychecks deposited into the account and money that was previously in my account. They did not even file a dispute for fraud but took all my money and will not release it. My contact information is XXXX. I am a single mother with two kids and recovering from hysterectomy due to XXXX XXXX. I am disgusted with how I am being treated and now being stolen from. All deposits going to be made will be taken from me. They said they could not close the account only freeze it so I can not use it but money can still go in that they will take. I have attached all documents
06/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • PA
  • XXXXX
Web Older American, Servicemember
On XX/XX/XXXX, I signed a notarized affidavit disputing the bank 's payment of a check. The notary was the supervisor of the XXXX XXXX XXXX XXXX center of Fulton Bank. The affidavit was submitted by e-mail or fax to the supervisor of the XXXX XXXX XXXX XXXX center, where my Fulton account is located. Check XXXX for {$250.00} was written to the XXXX XXXX XXXX on XX/XX/XXXX, but that bank never received it. When I requested a copy of the check, it was indicated that the bank paid it XX/XX/XXXX. It was endorsed by someone signing my name though it was payable to XXXX XXXX XXXX. The endorsement looked nothing like my signature as payer. The supervisor of Fulton 's XXXX XXXX XXXX XXXX, XXXX XXXX, indicated it would be 5 or 6 months until my money would be returned. On XX/XX/XXXX, I wrote to XXXX XXXX requesting an update on my dispute. I supplied my mailing address, e-mail address and phone number but received no response. On XX/XX/XXXX, I wrote to CEO XXXX XXXX XXXX of Fulton Bank at the bank 's XXXX, XXXX headquarters to inform him that I thought I should receive better service from his bank.
04/13/2020 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • MD
  • 21045
Web
The bank is putting a future date and time on receipts for loan payments. I went to the Fulton Bank drive through on Saturday, XX/XX/2020 at XXXX XXXX and gave the teller a check for {$230.00}. Of that, {$110.00} was for a XX/XX/2020 payment and the remainder was for an XX/XX/2020 payment. The teller provided a receipt with the incorrect date. The receipt was dated XX/XX/2020 at XXXX XXXX The paperwork they provide should be accurate. Otherwise, its fraud, having the effect of allowing the bank to collect additional interest from the borrower and giving the bank several hours on the morning of XX/XX/ before they consider the money as deposited so that if someone goes to the ATM Monday morning, the money would not be considered in the account yet. I told the teller the date was inaccurate. She responded by telling me it wouldnt be counted as late, but that did not address my concern of having an incorrect receipt from a bank. The radio button options on the consumerfinance.gov website do not always align to the specific situation, and I hope the agency will add a fraud or other option.
02/16/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • MD
  • 21740
Web
My father, XXXX XXXX XXXX of XXXX MD, passed away XX/XX/XXXX. I notified Fulton Bank on XX/XX/XXXX - both the XXXX # who stated I needed to physically go into a branch to inform them of my father 's passing that they did not have a way to flag the account via phone. I advised them I was not local so they provided me with a MD local branch phone # to call. I then called that local branch and had a similar conversation with an individual within a branch informing them that I physically did not live in MD and there was not a Fulton Bank in my area ( SC ), therefore, I could not PHYSICALLY go into a branch. I insisted that I needed my father 's accounts flagged as deceased so that no further activity ( charges, debts, credits, etc. ) could be made. I also faxed a copy of the death certificate to that local branch on XX/XX/XXXX. I continue to get collection calls and letters post communicating of his passing. In addition, it appears ( based on a letter from Fulton Bank dated XX/XX/XXXX ) they ( Fulton Bank ) continued to attempt to auto draft payments on which incurred insufficient fund fees.
04/22/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 17603
Web
Fulton Bank has repeatedly allowed XXXX XXXX to withdraw funds from my account despite the fact that I have told them that the withdrawals are fraudulent and not authorized. ON XX/XX/20 I informed Fulton the there was a fraudulent withdrawal from XXXX XXXX for {$3.00}, and filled out paperwork to dispute the charge. I informed them that they should never allow any withdrawals from XXXX XXXX, as I do not have any accounts with XXXX XXXX. Now there is another fraudulent charge from XXXX XXXX, of {$6.00}, on XX/XX/XXXX. I sent a secure message through the web site a day or two ago when the charge was still pending, and told them not to allow the charge. They ignored me and allowed the charge to go through. " XXXX XXXX '' informed me that I had to pay Fulton {$33.00} for Fulton to prevent such fraud in future, and I had to come in and fill out a form to dispute the charge - despite the fact that the country is on lockdown and other banks permit electronic disputes of charges. It is not only an unnecessary inconvenience to come into the bank - it is a risk to my health and my life.
02/18/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • PA
  • XXXXX
Web Older American
In response to letter I sent on XX/XX/XXXX, requesting XXXX Bank preserve all evidence of the theft of over {$900000.00} ( previously reported Bank XXXX XXXX XXXX XXXX XXXX, XXXX Bank closed XXXX other accounts on XX/XX/XXXX without notice and mailed the checks on XXXX or explanation was given. The checks were # XXXX & # XXXX. No previous accounting of any of the money even though the theft was based on perjured statements. The person given the money was not legally entitled to do the job. XXXX XXXX XXXX ( a marketing VP ) apparently actually participated in the robbery. When a audit flaw in procedures was discovered at the bank, it was not corrected. XXXX Bank has either willfully been lax or a participant in these crimes in conjunction with elected officials in XXXX XXXX. All of this apparently was done to cover other crimes at the bank, including loan fraud by XXXX XXXX XXXX. https : XXXX Auditors made false statements to hide the crimes and were rewarded. This theft has been going on since XXXX of persons accounts with solicitors of XXXX townships.
09/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 23502
Web
On XX/XX/2023, I made a deposit into my Fulton Bank account and they told me it would be a pending hold for about 48 hours maximum. Then when I go in today, they tell me it has been frozen for fraudulent activity. I'm very confused, and they give me the department number to talk to. I wait 20 minutes to speak to the lady just for her to verify my information and not know what's going on. She didn't see any listed reason on why the money was flagged as fraudulent. It was a deposit from my XXXX. The first is coming up and they're doing XXXX stuff like this. This is very inconsiderate. I also was told by her to go inside and ask the manager to expedite it, so that I can receive my money. He refused and also couldn't even answer my question, " Is this going to be an ongoing issue banking here? ". Very unprofessional response and I'm highly disappointed. I like this bank and am frustrated on how they've handled it. I'm making this complaint to show others you're not alone and that prevailing is the only option by any means necessary. Stay strong. I know I will.
03/18/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • MD
  • 21222
Web
I opened an account with XXXX XXXX online in XX/XX/XXXX in a process that took a few minutes. I never received the debit card for the account. I called a few times and they said they can't issue a new debit card without the account number. I never received a debit card or checks or anything with my account number on it. Their solution is for me to go into the branch but I moved in XX/XX/XXXX and do not live near a branch. I would have to take time off work to go. I tried to just close my account to end the headache but they said they can't do it over the phone and that I have to mail in a letter. After mailing the letter they told me it had to be notarized and that they couldn't close it. I just want to close this account and get my {$25.00} back. If I opened it online and confirmed the opening with a phone call I don't understand why I can't close it over the phone after providing all of my personal information. I have closed bank account over the phone before. I feel like they are just making it difficult so that I won't follow through with closing it.
07/18/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 17602
Web
I contact Fulton Mortgage on XX/XX/2023 and spoke to a representative ( XXXX ) to inquire why we were still paying PMI on our mortgage. Our mortgage balance is {$170000.00}. The amount of the loan was for {$240000.00}. The cost of the home was {$250000.00}. We have been paying extra principal on the balance and are current with our payments. I asked if there was something I was doing incorrectly with my calculations because the percentage seemed well below 80 % and 78 %. The representative agreed and placed a " task '' on our account and sent it forward to be evaluated. On XX/XX/XXXX, XXXX called back with the instructions to write a letter with my request for PMI cancellation and to email it to XXXX. I complied on XX/XX/XXXX. It has been XXXX week with no response from Fulton Mortgage. Before our next payment, due XX/XX/XXXX, I would like to know if there is a reason for the PMI payments to continue, if they were to be legally cancelled previously, and if we paid more PMI than we had to, how we are to be refunded for those payments.
04/18/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • XXXXX
Web
Fulton bank continues to reverse or not register my payments within there " system '' I have been dealing with this issue for a year. It feels like they are trying to foreclose on the house or pile on late fees. The worst part is that my wife and I are financially secure. We have no problems coming up with the money to pay our mortgage. The problems with payment occur on their end. I am honestly clueless as to why the payments get reversed or register on the account but, Fulton bank still says I am past due on the website. I speak so much with the employee in charge of my account, I recognize her voice. The issues has been going on since the account was opened in XX/XX/XXXX. Judging by a Fulton bank employee 's response today, this is a recurring theme. It still says that I am past due on my payments from XX/XX/XXXX however, I have made consistent payments. Today I got a letter in the mail making it seem like my account is delinquent. They are either doing some shady stuff over there or just negligent incompetence. End of rant
10/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 173XX
Web
We, XXXX XXXX XXXX, and XXXX XXXX XXXX are filing a formal complaint against Fulton Bank for refusing to remove XXXX despite the fact that we are at 745 % of XXXX ratio ( below the 78 % ) Home Appraisal was completed by a licensed appraiser ( his license is attached ) that the BANK CHOSE to purchase/settle our new home loan. This was a new construction loan. The appraisal is attached. Appraisal of home is {$510000.00} on XX/XX/XXXX. Our loan amount is {$380000.00}. ( also attached ) Payments start XX/XX/XXXX I have contacted XXXX and was told that we would need to pay {$450.00} appraisal to remove XXXX- I explained that it was only a week that we had an appraisal on home. They said we needed to pay them {$450.00} for " their '' appraiser to do service. ( XXXX is who hired first appraiser, who was licensed. ) THIS IS A SCAM. I have also emailed XXXX XXXX Loan Specialist, XXXX XXXX at XXXX to request XXXX be removed, and neither responded to the email. That was sent on XX/XX/XXXX.
11/29/2023 Yes
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Unable to receive car title or other problem after the loan is paid off
  • DE
  • 19713
Web
I purchased a XXXX XXXX XXXX from XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX. Cash price of vehicle {$26000.00} plus taxes, tags, fees {$30000.00}. The finance contract with Fulton Bank was for 72 months at 4.30 % APR. The dealership did not complete the filing with XXXX Motor Vehicle Administration, which I did not find out until I paid off the vehicle on XX/XX/XXXX and tried to obtain a copy of the title from Fulton Bank. When Fulton informed me they never received the title, I went to XXXX and was informed that the dealership had failed to complete the filing resulting in the non-issuance of the title. How can a financial institution accept {$30000.00} from a consumer for a vehicle they don't have the title for? I now reside in XXXX, I am unable to register my vehicle in the state that I reside without the title, and I am unable to renew the registration with XXXX without a valid registration/title. I also can not prove ownership of the vehicle that I have paid for in full.
08/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • PA
  • 190XX
Web
I contacted on XX/XX/XXXX and was told I would get return call on XX/XX/XXXX. I got no call, so I called and no solution was given. I was told to come to the branch, but there was no confidence. This was for Fulton Bank in PA. A biller hit my bank account with automatic payments in error for very small single digit amounts. For each amount, I was charged a {$39.00} fee as well as {$6.00} a day overdraft fee. My charges were less than {$300.00} from the automatic payments. The fees assessed by the bank is close to {$600.00}. This is predatory and excessive charges. I have been a customer of this bank for 13 years and never had this issue. They just dont want to waive any fees and want me to go bankrupt. Additionally I have requested numerous times for all transactions, withdrawals and deposits, to be frozen and not allowed in my account while this issue is being handled. Fulton Bank does not do this. I want all debits and credits disallowed on my account at this time.
09/25/2020 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 19120
Web
On XX/XX/2020 I applied for a commercial mortgage with XXXX XXXX of Fulton Financial Corporation dba Fulton Bank. I was referred by a former employee and thought it would be a simple process. Turned out, that I was racially profiled and unfairly treated by Fulton Bank representatives. When working with XXXX, I thought that I had done something wrong to her by the way she treated me. It turns out she had a vendetta against the previous employee, also XXXX American. She treated me like trash and ultimately, I was declined for the loan. This was particularly frustrating because I was immediately approved by 4 other banks within a week of being wrongfully declined for credit. When I spoke to the bank supervisors they could not provide me with an adequate reason for denial since, My credit far exceeded the minimum require credit, my debt to income ratio was well below 30 % which is more than adequate for the financing and my experience exceeded the minimum requirements.
09/22/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • PA
  • 180XX
Web
We paid off a home equity line with Fulton Bank on XX/XX/XXXX. They still have not reported it to the credit bureaus. I have met with a manager at a branch and she is doing everything she can. I have sent Fulton Bank a email thru thier system to please report the payoff and account is closed and I have talked to thier customer service number, who also sent the request ahead to the loan department. It is now over 30 days and my XXXX account still does not show it paid off. I have another loan with a variable rate I am looking to change to fixed asap and a really good 0 % consolidation to apply for, but can't because the Fulton Bank loan still shows not paid with a XXXX balance. As soon as that shows paid, my credit score will significantly improve and it also will show much less debt owed where my approval amounts and assurances will be much better. I feel urgency to get this done asap where interest rates keep going up frequently.
01/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • DE
  • 197XX
Web
I held a joint checking account with my father, after his passing in XX/XX/XXXX, I went to Fulton Bank, XXXX XXXX, XXXX XXXX, XXXX, DE XX/XX/XXXX and presented a short certificate, death certificate and other required identification to have him removed from the account - transaction removing deceased signer. On XX/XX/XXXX, I was told the account was transferred to my name and I was the only person to have access to it. Seven months later, I came to find out that someone else had been going into the account and checking balances and watching activity. When I found out, I contacted the banks customer service line. After being transferred to online access, I was informed that while I was the only person with access to the account, the online access to the account was not shut down, hence leaving it open to anyone who had access prior to my father 's passing. My personal non public information was violated.
10/08/2018 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Fees charged for closing account
  • NJ
  • 08876
Web Older American, Servicemember
I closed my savings account at Fulton Bank of New Jersey XXXX branch on or around XX/XX/18 or XX/XX/18 and the complete balance of {$48000.00} was given to me in a check which I deposited at another local bank. Since then I have been getting collection letter notices saying that my account has been overdrawn since XX/XX/2018 and they are trying to assess me overdraft fees when I don't have an account there since I closed it. Now they are threatending to send my name to a consumer reporting agency ( letter from XX/XX/2018 ) attached. I am XXXX years old and elderly, please contact my son who is helping me file this electronically ( I have included his phone number ) - can you please help me and work with my son in getting them to leave me alone, and stop trying to assess overdraft fees on an account that I don't have any longer and which has never been overdrawn, and keep my good credit record intact.
03/17/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • PA
  • 17408
Web Older American
On XX/XX/22 I received a debit card in the mail in my name for a new account through Fulton Bank. I did not apply for a new account, the bank I use is XXXX XXXX XXXX Bank. I called the XXXX number on the back of the card to ask why I was getting it. They used my name, DOB, and SS # to pull up the account. All matched until they asked for my driver 's license which did not match. The customer service rep ( XXXX ) said it flagged it on their end and froze the account. It is under investigation by them right now and I will get a letter canceling it once that investigation is done. No funds were transferred out of it. I have put alerts and freezes on all 3 credit bureaus and notified all my bank, credit card and credit union accounts. I have filed a report with the local Police Station.
09/07/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • PA
  • 168XX
Web
I received an offer ( attached ) from XXXX Bank about opening a new checking account with them. The offer required me to open any checking account between XX/XX/XXXX and XX/XX/XXXX and complete 10 debit card purchases within 60 days of account opening to receive {$150.00}. I opened a simple checking account in a branch on XX/XX/XXXX and completed 10 debit purchases on XX/XX/XXXX. My account was a new account and neither I nor any member of my household had any account with XXXX bank when this account was opened. The terms of the offer stated that once the requirements have been fulfilled, the {$150.00} will be paid in 4 to 6 weeks. Around 8 weeks have passed since I made those 10 debit purchases, but the {$150.00} was never paid out and contacting the customer service led me nowhere.
11/02/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • NJ
  • 08844
Web
In XXXX of XXXX, I brought XXXX XXXX XXXX to link my and my wife 's XXXX XXXX accounts to our joint checking account. The bank branch advised they can not provide stamp/seal of Treasury documents as stamp/seals have been removed from the branches. Only financial advisors have access to the stamp/seal and will only come to a branch if we were to request financial advisor services. Approximately a week ago, I mailed the form to Treasury without the stamp/seal. I submitted XXXX XXXX without the stamp/seal and it was rejected on XX/XX/XXXX. XX/XX/XXXX - Contacted Fulton ( XXXX ) to discuss with their customer service. There is no option to talk to a person and the phone tree would only give account balance detail. XX/XX/XXXX - Emailed Fulton Bank and response is pending.
04/11/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • DE
  • 19701
Web
XXXX XXXX continues to increase my mortgage payment every year. I had a loan modification a few years ago as I could not afford the payments at that time, which were around {$1100.00}. XXXX XXXX increased my mortgage payment this XX/XX/XXXX from {$1100.00} to {$1100.00}. My payment was raised again XX/XX/XXXX to {$1500.00}!!!! I originally had a loan modification because I could not afford a {$1100.00} payment. Now my payment is {$1500.00}. I feel they are setting me up for failure. Is this legal what they are doing? I had a temporary loan modification back in XX/XX/XXXX. I need a set payment which I can afford, and my interest rate lowered. I went from paying 3.5 % to 6.5 % interest rate on my mortgage. I am struggling with this, and the bank knows this and does not care.
02/13/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • VA
  • 23228
Web
I opened a Simply Checking and Statement Savings account at Fulton Bank end of XX/XX/2020. At that time, there was a {$200.00} bonus offer is for a new personal Checking account with direct deposits. The Statement Savings account also had a bonus of {$120.00} with a {$1000.00} deposit. After a wait of more than an hour, I had spoken to XXXX from XXXX County bank on XXXX. He had confirmed repeatedly that my accounts were registered for the promotions. Only after that confirmation, I had transferred funds into the account. I had asked the web reps several times to review the call records. I met all the requirements in XX/XX/2020, but never received a bonus on either account. Banks like these should not be allowed to operate with their fraudulent practices.
08/10/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • VA
  • 23113
Web
We signed a one time close construction-perm loan with Fulton Bank in XXXX XXXX XXXX VA in XX/XX/2021. Our builder requested draws and the bank paid correctly. The first few months we received statements. In the past 6-9 months we have not received statements. We have contacted XXXX XXXX and XXXX XXXX multiple times by email. They have refused to send statements. We are supposed to pay interest only payments monthly. I have simply guessed at the amount but don't know how it is being applied. I have asked for a statement showing how my payments are being applied but this has also been ignored by XXXX and XXXX. We closed and moved into our home 2 months ago and still have been able to finalize with the bank. The bank keeps saying " next week ''.
02/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • PA
  • XXXXX
Web
I have not been able to log in to my Fulton Bank account for over a month. I have tried about 20 times. I try to log in with the SAME computer, SAME operating system, SAME user name, and SAME password as I have used previously to successfully log in. But it no longer works. I get a message " We are temporarily experiencing technical difficulties ; try again later. If the problem persists contact us at XXXX. ' ( See attached pdf for screenshot. ) I have phoned that number several times, most recently I spoke with XXXX on Wed XX/XX/2021. She connected me the technical department, where a recording said to leave my name and phone number and somebody would call me back within 3 days. It's been 7 days and I haven't heard anything.
09/23/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • Private mortgage insurance (PMI)
  • PA
  • 171XX
Web
During the buying process I was encouraged to use a lender provided by my real estate agent. I was put in contact with Fulton Bank. I was very clear that my current loan approval did not have any PMI associated. I was verbally promised that if I used Fulton I would get the same deal with a lower APR for the mortgage. At the last minute, right before closing, my disclosures all had PMI. I was way too far into the process at that point to switch back to the original lender that I wanted to use in the first place. I am now over 3 years into repayment and Fulton continues to refuse to remove PMI even with an appraisal showing loan to value of 60 %. This is unfair, deceptive and causing me to waste over a XXXX dollars every year.
07/29/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • PA
  • 190XX
Web
I contacted on XX/XX/XXXX and was told I would get return call on XX/XX/XXXX. I got no call, so I called and no solution was given. I was told to come to the branch, but there was no confidence. This was for Fulton Bank in XXXX A biller hit my bank account with automatic payments in error for very small single digit amounts. For each amount, I was charged a {$39.00} fee as well as {$6.00} a day overdraft fee. My charges were less than {$300.00} from the automatic payments. The fees assessed by the bank is close to {$600.00}. This is predatory and excessive charges. I have been a customer of this bank for 13 years and never had this issue. They just dont want to waive any fees and want me to go bankrupt.
09/02/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 195XX
Web
XXXX XXXX is where my social security checks go into an account. If I over draw ( which is only because they charge me a fee and daily fee ) my account, they know that no money comes into my account only by SSI so my money is gone and they constantly charge me a fee of {$39.00} per Overdraft and a {$6.00} fee per day till my SSI comes in. Once it does, XXXX XXXX takes out their money and leaves me with no funds because I owe them so much. To leave this account, Social Security needs at least 1 to 2 months to change my account to another account. I can not have my bank taking all of my money and I want it refunded asap. I have contacted them XX/XX/2018 so they have not contacted me yet
10/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NJ
  • 08755
Web
I would like to bring to your attention a matter of utmost importance regarding unauthorized purchases amounting to {$630.00}, which were observed on my Fulton Bank card during the period from XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Upon promptly noticing these charges, I responded as soon as possible, given that they were unrecognizable to me. To my concern, I subsequently received a denial letter, asserting that no error had taken place. This statement contradicts the events as they occurred. I wish to express my deep disappointment in the outcome of the denial, as it does not align with the circumstances surrounding these unauthorized charges.
01/25/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 222XX
Web
Our mortgage was acquired by Fulton Bank ( aka Fulton Financial ) on XX/XX/XXXX. Our statement/billing address has been incorrect since then. We have tried every month to get this issue correct by both online servicing and calling in to their customer service center. Most recently on XX/XX/XXXX we called in an were told their mortgage servicing system is " down ''. While this is believable, there is always some reason why they can not accomplish this basic task. Their website also does not allow us to login - we were able to access it one time but since then it also either has issues or does not recognize our account.
09/25/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MD
  • 20747
Web
I contacted the branch that I opened an account with I supplied all pertinent information even the corrections. I indicated to them that I wrote a check and if that check did not clear I could be held liable for fraud or writing a bad check. the branch XXXX said so and she did not care and she froze my account and funds. I told her this is illegal and I will be pursing a complaint against her and the agency. She is very unprofessional. The XXXX XXXX received those funds and the state cleared them and they stated to where I wrote the check that it did not clear and the funds was insufficient which was a major lie.
08/02/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 23228
Web
XXXX XXXX XXXX sent a form for Fulton to confirm the amount due on XX/XX/XXXX. I contacted Fulton on XX/XX/XXXX to see how long it will take to send the form back. I was told by the rep there is one person in the entire company that fills out these forms and he will be out of the office until XXXX. I asked if I could speak with his manager and possibly her or someone on her team can confirm the amount I owe surely this should not take over 14 days. I left a voicemail for the manager in XX/XX/XXXX as of XXXX I have not received a call back. I just need them to send the form back so they can receive payment.
07/14/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • DE
  • 19805
Web
I have been trying to close my XXXX home loan with Fulton Bank. After my XXXX complaint they sent me a letter which I signed and returned to close it. I wired them {$65.00} for the lien to be taken off the house. I have been asking all week if my account has been closed and the person that responded to my first complaint never responds to my email. I need this account closed and they are preventing me from getting another loan which I think is illegal with how long they are taking and don't even respond. There is some sort of discrimination going on I believe that should be looked into.
06/21/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 17055
Web Older American
I am in the process of refinancing my Fulton Bank mortgage with XXXX XXXX. I've been attempting since XX/XX/XXXX to receive a payoff statement that XXXX requires. XXXX made the request on XX/XX/XXXX and has received nothing. I've called Fulton multiple times to obtain that statement per XXXX 's request. I've waited 20 minutes on hold the first time I called XXXX. Then 40 minutes 2 days later. Today ( XX/XX/XXXX ), I've been on hold with Fulton for 1 hour. This is terrible customer service and is jeopardizing my closing on the refinance scheduled to occur on XX/XX/XXXX.
10/30/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 180XX
Web Older American
Someone hacked my account and deposited ficticious checks via mobile deposit. They then were able to access my accountvand transfer the money to XXXX and XXXX it an outside account with bitcoin. And of course i got the blame for identity theft. They have scared my name on the XXXX I have a police report in this matter from another bank where the same thing happend except this time it went through XXXX XXXX Someone got all my passwords and logins for everything. Now i need to clear my name. Would like this negative info removed from XXXX.
01/31/2019 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 17601
Web
On XX/XX/2019, I received an email stating we did not qualify for a mortgage loan. And as, first time home buyers, we clearly met and qualified for their program. I have continuously email the processing senior loan officer processing our application and have waited days and weeks for a response! On XX/XX/2019, I received another email stating our FICO score results and clearly meet the bank 's requirements. We feel that we have been discriminated against based on our FICO credit score worthiness, despite meeting the banks requirements.
07/06/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 23228
Web
I was supposed to receive a call back last week about deferment or repayment options after the rep received clarity. Never received a call back call on XX/XX/2022 the line for the forbearance team did not ring just silent I called back twice.. The third time I called back I held for 58 min and got customer service and was advised someone would call me back in XXXX hours I do not receive a call today. I called back today in XX/XX/2022 phone for forbearance department still has not rang. I would like to resolve this as soon as possible.
09/27/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Didn't receive terms that were advertised
  • PA
  • 18064
Web
Recently I opened a money market account at 1.8 %, a rate advertised online. My interest rate quickly dropped to .33. Today XX/XX/2018 I called the bank to see if there was anything they could do. They said no. I went online to search for a new bank account and found this same bank advertising 2.10 %. I called the bank back and spoke to a supervisor XXXX, and again they would do nothing. I said they were leaving me no choice but to file complaints and they said they could not help me with this.
03/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • NJ
  • 08043
Web
On XX/XX/2023, I received an email solicitation from Fulton Bank to open a simply Checking account and spend {$300.00} across 15 transactions within 60 days to obtain a {$200.00} bonus. I complied with the terms by XX/XX/XXXX and began calling the bank and sending secure messages asking about the whereabouts of my bonus. The bank continues to give me the run around and refuses to provide answers to my questions. I have sent 4 secure messages and called the bank at least 8 times to inquire.
02/13/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • NJ
  • 08820
Web
We have a sizable business line of Credit and Term loan with Fulton Bank in New Jersey which was going on for 2 years. Now we had a Line of Credit enhancement request and a new mortgage loan which mishandled and and I was discriminated by the bank because I am an XXXX XXXX and my business is minority owned. Bank violated its prime duty of good faith and fair dealing. In addition Fulton Bank does not have proper controls in place which leads to serious wrong doings by the bank.
08/15/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • MD
  • 21921
Web Servicemember
Hi my father passed away XX/XX/XXXX. I was not listed on his bank accounts, nor his mortgage with the XXXX XXXX. This company froze the account on me today. They have been accessing the checking account, giving me balance information and withdrawing money to pay his mortgage each month since XX/XX/XXXX, including today, 5 min later they froze the account due to the federal privacy regulation. They've accessed and transferred {$440.00} each month since XX/XX/XXXX.
08/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • PA
  • 17603
Web
I am trying to get an answer to a simple question via Fulton Bank 's online messaging center on their web site. They tell me to call a phone number. This is not the first time that I've requested help via Fulton Bank 's online messaging center on their web site, and they refuse to answer the question. Obviously they don't want to put anything in writing - why? What's the point in having an online messaging center if they refuse to use it?
03/21/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MD
  • 20912
Web
On XX/XX/2023 I had a ACH deposit come into my account in the amount of {$25000.00} I was able to withdraw {$300.00} by XXXX And {$3000.00} over the counter at my local branch from Bank Teller They put my account on freeze saying that the deposit was too big and they needed to reach out to the depositor for verification. The depositor contacted the bank and verified the full amount and the recipient which is me : XXXX XXXX XXXX
09/30/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 23227
Web
I received a phone call 2 weeks ago that a third party company would be reaching out to send modification documentation. I have been calling to follow up because I have not heard anything. No one answers the phone, it gives the option to leave a message, which I chose to do, however no one has ever called back. I really just want to get the modifications documents and pay my escrow shortage if possible. It seems impossible.
10/13/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • VA
  • 22202
Web
Hello, I have zeroed out my balance with Fulton bank account number XXXX and have tried to close the account for 3 months. I have faxed in 3 separate signed letters all requesting that the account be closed. The account is still not closed. I have tried calling but no one ever answers the phone even after being on hold for over an hour. My account was never properly set up for online access so I can not close it that way.
04/12/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 230XX
Web
Fulton collected {$1700.00} as initial escrow funds for my account. Fulton charges me {$440.00} every month to fund my escrow The statement says escrow ( taxes, insurance ). Every email I have from them says insurance + taxes = escrow. Their excel sheet used to agree on the amount shows hazard insurance and taxes. Fulton refused to pay my home insurance claiming it is not their responsibility.
02/03/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 22204
Web
I opened a new account on XX/XX//20, and my ACH opening transfer in the amount of {$25.00} was placed on hold, without notice. I checked online banking and it shows the hold will expire on XX/XX//20, but yet, as of today, XX/XX//20, the hold still remains. Upon calling instutition, was informed the hold, which never should have been placed, will not be removed until XX/XX//20.
01/12/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • PA
  • 170XX
Web
Account was closed by me due to inaccurate fees charged to my account. Around 2008 they began to report inaccurate debt to credit bureau yet even after my desputes they continue to report the account. This account is well over 12 years old. How can they continue to publish this a derogatory account? Can you Please assist me with this? Thankyou
07/22/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 230XX
Web
Payment due on XXXX of {$2900.00} for mortgage payment. Payment made on XXXX of {$3000.00} for mortgage payment in branch. Their online system is having challenges as they complete a merger. XXXX the online system tells me I have missed a payment that was due on XXXX. This is not rational since I made the payment a day early and overpaid.
07/08/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • PA
  • 18104
Web
Card was left lost stolen not in my possession. Used for XXXX withdrawal. At not my atm bank but one across the street. Didn't notice it missing till next day. Called bank. Pending even though money was taken. Somebody stole it used it not for credit but cash can't figure, i didn't even have a pin mu, bed.
08/29/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 190XX
Web
I have requested numerous times for all transactions, withdrawals and deposits, to be frozen and not allowed in my account while this issue is being handled. Fulton Bank does not do this. I want all debits and credits disallowed on my account at this time. This is not a duplicate. This is separate issue.
09/20/2021 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Unauthorized transactions or other transaction problem
  • NJ
  • 080XX
Web
I attempted to purchase XXXX tickets! I spoke with a gentlemen via text and email we discussed I would send transaction via XXXX and he would send tickets via XXXX. I sent the money he never sent the tickets. I reached out to my bank and the XXXX department but they said there is nothing they can do!!
03/24/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • PA
  • 180XX
Web
I didnt give bank the permission option in XXXX XXXX XXXX XXXX. My account is being hit with this fees every day and putting my account way over limits that I cant pay and I have bills myself to pay!!!! I have a direct deposit and if dont hit my account before bank does I dont have any money.
03/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • PA
  • 17050
Web
I wrote a check for {$6400.00} to XXXX on XX/XX/2020, but the payee of the check was changed to XXXX. The payee was changed to be an invalid check. I went to the bank to deal with it, but they deliberately made things difficult., Find all kinds of reasons to shirk responsibility.
03/28/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • VA
  • 22204
Web
I have twice requested my account be closed, once through secure bank message, the other via signed letter sent regular mail and my account has still not been closed. In fact, today ( XX/XX/2018 ), I received a bank statement for my account which I have twice requested be closed.
11/07/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • Payment process
  • PA
  • 175XX
Web Older American
XX/XX/XXXX payment was put in suspension. When applied to loan it went to interest only. The principal balance was not lowered. XXXX principal balance was wrong therefore my XXXX payment is off as well. No resolution yet. They want me to pay for the systems error.
11/03/2022 Yes
  • Vehicle loan or lease
  • Loan
  • Struggling to pay your loan
  • Lender trying to repossess or disable the vehicle
  • NJ
  • 08638
Web
i made a pyment arrangement several time with representatives and my car was still repossessed. I was not able to make payments because i was laid off from work and i explained that to fulton bank several times please help
09/27/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • MD
  • 21740
Web
Fulton Bank reported me XXXX days late in XXXX of 2022, when in fact I was not late. I made a cash payment directly at the bank and in the past my payments were posted immediately to my account.
01/08/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • PA
  • 17055
Web
Open an account with Fulton Bank couple years back. In order for the account to be closed all fees was paid. XXXX XXXX shows I owe XXXX dollars. All fees were satisfied prior to closing account
08/01/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with rewards from credit card
  • NJ
  • 077XX
Web Servicemember
received XXXX dollar bonus offer bank confirms i am entitled to offer but their rewards center cant find my transactions bank has been no help and gives different reasons each time i call
06/12/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Improper use of your report
  • Reporting company used your report improperly
  • NJ
  • 08028
Web Older American
A BANK EMPLOYEE PULLED HARD REPORT FOR SOME PERSONAL REASON ONLY WITHOUT PERMISION AND THE BANK IS TRYING TO PROTECT THE EMPLOYEE BY DECLINING AND HAVING REMOVED IN CREDIT REPORT
06/08/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • DE
  • 19805
Web
I have been trying to close my XXXX account for a year and they want me to come in ... XXXX XXXX and I can't come in so I feel like they are not doing what is fairl!!
02/27/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • MD
  • 210XX
Web
I tried calling the company numerous times, in which, there should be a record of. The company is refusing to close my checking account.
06/13/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MD
  • 20912
Web
Fulton bank has placed my bank on freeze for no apparent reason and they have all documents required.
09/16/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • DC
  • 200XX
Web
My account was hacked for over XXXX and fulton bank closed my account and refused to reimburse me.
02/07/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NJ
  • 080XX
Web Servicemember
01/29/2024 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • MD
  • 20877
Web
01/25/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NJ
  • 080XX
Web Servicemember
01/16/2024 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • PA
  • 19611
Web
01/14/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 17872
Web
01/13/2024 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • MD
  • 21740
Web
01/12/2024 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Personal line of credit
  • Problem with the payoff process at the end of the loan
  • PA
  • 17110
Referral
01/11/2024 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MD
  • 20814
Web
01/10/2024 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Fraud or scam
  • NJ
  • 080XX
Web Servicemember
01/10/2024 Yes
  • Vehicle loan or lease
  • Loan
  • Getting a loan or lease
  • Credit denial
  • DC
  • 20032
Web
01/10/2024 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • Escrow, taxes, or insurance
  • MD
  • 21919
Web
12/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 17042
Web
11/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • MD
  • 21740
Web Older American
11/09/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 19006
Postal mail
10/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 17872
Web
10/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • PA
  • 17872
Web
10/25/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • PA
  • 17872
Web
10/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 17872
Web
10/20/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • Payment process
  • MD
  • 21214
Referral
10/12/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • NY
  • 10003
Web
10/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • NJ
  • 08691
Web
10/06/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • PA
  • 17872
Web
10/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • MD
  • 21218
Web
09/29/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 17872
Web
09/26/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • CA
  • 90046
Web
09/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 19006
Referral
09/13/2023 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Opening an account
  • Confusing or missing disclosures
  • MD
  • 21231
Phone
08/30/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MD
  • 20852
Web
08/16/2023 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Incorrect information on your report
  • Account status incorrect
  • PA
  • 16875
Web
07/21/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 17042
Phone Older American
07/18/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • VA
  • 23608
Web
07/11/2023 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 23608
Web
07/07/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MD
  • 21740
Phone
06/20/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • PA
  • 19124
Web
06/15/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 19133
Web Referral
06/14/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 08045
Phone
06/05/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 19134
Web Older American
05/22/2023 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08332
Phone Servicemember
05/20/2023 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • VA
  • 23238
Web
05/11/2023 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • PA
  • 17066
Web Referral
05/02/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Struggling to pay mortgage
  • PA
  • 17015
Web
03/29/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Privacy issues
  • PA
  • 17601
Referral
03/28/2023 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NJ
  • 08061
Referral
03/23/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 13903
Referral
03/21/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • FL
  • 33076
Web
03/11/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • VA
  • 24592
Web Servicemember
03/08/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MD
  • 21921
Phone Older American
03/03/2023 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NJ
  • 07023
Web
02/11/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • PA
  • 19085
Web
02/02/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • PA
  • 17601
Postal mail
02/02/2023 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • PA
  • 17408
Referral
01/27/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 23696
Web
01/20/2023 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • PA
  • 19047
Web
01/19/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • NJ
  • 08062
Web
01/19/2023 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 07840
Referral
01/13/2023 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • PA
  • 17112
Referral
01/11/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • PA
  • 17601
Web Referral
01/09/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • DE
  • 19971
Web
12/31/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 19152
Web
12/31/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • MD
  • 21136
Web
12/21/2022 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Can't close your account
  • PA
  • 19137
Phone Older American
10/13/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • MD
  • 21740
Referral
09/30/2022 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08854
Phone
09/16/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • DE
  • 19960
Referral
09/15/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • DE
  • 19960
Phone
09/08/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 17109
Postal mail
09/07/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Improper use of your report
  • Reporting company used your report improperly
  • VA
  • 23113
Phone
08/19/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Advertising and marketing, including promotional offers
  • Confusing or misleading advertising about the credit card
  • MD
  • 21044
Phone Older American
08/12/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 19608
Referral
07/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 19508
Referral
07/14/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • MD
  • 21045
Web
07/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • PA
  • 17102
Referral
06/17/2022 Yes
  • Money transfer, virtual currency, or money service
  • Refund anticipation check
  • Fraud or scam
  • CA
  • 92563
Web Servicemember
05/23/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • PA
  • 17042
Phone Older American, Servicemember
05/17/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • DE
  • 19807
Referral
05/09/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Improper use of your report
  • Reporting company used your report improperly
  • MD
  • 21060
Phone
04/29/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • NJ
  • 07107
Web
04/18/2022 Yes
  • Money transfer, virtual currency, or money service
  • Traveler's check or cashier's check
  • Lost or stolen check
  • TX
  • 75081
Web Servicemember
04/14/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • IL
  • 61008
Phone
04/04/2022 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • VA
  • 23069
Web
03/29/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • NJ
  • 08401
Web
03/09/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NJ
  • 08079
Phone
02/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • PA
  • 17315
Web Older American
02/20/2022 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • VA
  • 22041
Web
02/16/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • PA
  • 17110
Phone Older American
02/14/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Incorrect information on your report
  • Account information incorrect
  • PA
  • 17331
Phone
12/29/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MD
  • 21215
Referral
12/27/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • AR
  • 72712
Web
11/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • PA
  • 17872
Web
10/27/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MD
  • 21044
Phone Older American
10/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • NJ
  • 08031
Web
10/22/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Unable to open an account
  • NJ
  • 08873
Referral
10/14/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08085
Referral
09/27/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • PA
  • 17406
Web
09/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • PA
  • 19507
Phone
09/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Late or other fees
  • PA
  • 17109
Web Servicemember
08/06/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NJ
  • 08361
Referral
07/21/2021 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08724
Web
07/10/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08724
Referral
07/03/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MD
  • 21043
Web
05/17/2021 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • PA
  • 17860
Web
05/11/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Didn't receive terms that were advertised
  • DE
  • 19709
Web
05/05/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Problem with rewards from credit card
  • MD
  • 21043
Web
04/15/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • PA
  • 17728
Referral
04/11/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 08056
Web Older American
03/17/2021 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Didn't receive terms that were advertised
  • PA
  • 17356
Web
03/17/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08036
Referral Older American, Servicemember
03/09/2021 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Didn't receive terms that were advertised
  • NJ
  • 07302
Web
03/03/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • DE
  • 19804
Web
02/25/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • AZ
  • 85383
Referral
02/15/2021 Yes
  • Checking or savings account
  • Savings account
  • Opening an account
  • Didn't receive terms that were advertised
  • VA
  • 20171
Web
01/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
Phone Older American
01/22/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • MD
  • 21128
Referral
12/22/2020 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MD
  • 21722
Web
12/20/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • PA
  • 17961
Web Older American
12/20/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • PA
  • 17961
Web Older American
10/22/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • PA
  • 17603
Referral
09/30/2020 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • PA
  • 17860
Referral
09/24/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • NJ
  • 08079
Referral
07/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MD
  • 21093
Phone Older American, Servicemember
07/13/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 17728
Referral
07/01/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • NC
  • 28348
Web
06/16/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • VA
  • 23452
Referral
05/20/2020 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MD
  • 21215
Web
04/22/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • PA
  • 19343
Referral
04/15/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • PA
  • 19141
Web
03/12/2020 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem with fees or penalties
  • PA
  • 17603
Referral
02/12/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • PA
  • 17543
Referral
01/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
Phone Older American
01/06/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NY
  • 11214
Referral
01/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • DE
  • 19958
Phone Servicemember
12/26/2019 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NJ
  • 08540
Referral
12/18/2019 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MD
  • 21244
Referral
12/10/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Can't close your account
  • FL
  • 33733
Referral
11/29/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • NJ
  • 07032
Web
11/15/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 08902
Referral
11/08/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • PA
  • 18020
Referral
11/01/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 17815
Postal mail
09/04/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 33324
Referral
07/23/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • PA
  • 17551
Phone
07/05/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Funds not received from closed account
  • FL
  • 34470
Referral
05/01/2019 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • DE
  • 19701
Web
04/15/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • VA
  • 24401
Referral
03/27/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • PA
  • 17402
Web
02/22/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
Referral
01/24/2019 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • PA
  • 18045
Referral
01/08/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NJ
  • 08244
Referral
11/19/2018 Yes
  • Vehicle loan or lease
  • Loan
  • Getting a loan or lease
  • Credit denial
  • MD
  • 21163
Referral
11/08/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Fee problem
Referral
10/24/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • PA
  • 18052
Referral
10/11/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 18222
Postal mail Servicemember
10/01/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • PA
  • 17842
Referral
09/26/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information is missing that should be on the report
  • MD
  • 21742
Web
09/26/2018 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 18014
Referral
09/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Fees or interest
  • Problem with fees
  • NJ
  • 07849
Referral
09/18/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
Referral
08/23/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • FL
  • 32003
Web Older American
08/09/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NJ
  • 08244
Referral
07/25/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • MD
  • 21211
Referral
07/18/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 16870
Referral
07/13/2018 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AZ
  • 86047
Web
05/01/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 17842
Referral
04/19/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 08030
Web
04/17/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NJ
  • 08008
Phone
01/24/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Improper use of your report
  • Reporting company used your report improperly
  • NJ
  • 08234
Web Servicemember
01/05/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Cashing a check
  • PA
  • 19543
Referral
12/18/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
Referral
12/05/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • PA
  • 18055
Web
10/27/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • MI
  • 48197
Postal mail
10/23/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NJ
  • 07731
Web
10/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 17502
Web