Full Advance LLC CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
01/07/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • IN
  • 47304
Web
I took out a loan short term for XXXX which I ended up getting XXXX when you get loan they charge a XXXX funding fee and a fee to transfer to your account via ach. your suppose to have a payment took out weekly for XXXX ( 9 payments ) which I asked them about and that is what they said. It is charged to your debit card. So my first payment was due 2 days after loan which I thought was odd XX/XX/XXXX. Then they try charging my card on Monday, Wednesday, and friday. I always leave my card lock so I do not get unauthorized charges. So they text me said my payment did not go through on Tuesday so I unlocked card and they charge me XXXX on XX/XX/XXXX. Then I get a text message XX/XX/XXXX my payment did not go through, cause again I lock my card. I thought ok this is for this weeks payment. So I unlock on XX/XX/XXXX and pay XXXX again. Then I get a text on XX/XX/XXXX my payment no go through, cause card is locked, and I text them back why you charging me again this week. They said they charge payments to payback the XXXX I borrowed 3 days a week. So they are expecting for me to make 3 payments a week for 3 weeks and I said you never mention this to me before. If I had know I would never have borrowed the money. So they sent me a link https : //fulladvances.com/our-process and when I read it, it does not stay they charge you three days a week, it states they process payments on Monday, Wednesday, and friday, misleading making you think your payment is due on one of these day. I have never ever heard of a lender charging 3 payments a week and also a XXXX funding/processing fee and ach transfer fee. this needs looked into