Freeway Funding, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
08/25/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 93036	Web
This issue of incorrect account reporting has been ongoing with Freeway Funding INC as this is my second CFPB claim against them regarding the Account Number : XXXX that pertains to the Vehicle : XXXX XXXX XXXX XXXX XXXX. I've recently file my intial CFPB claim against them in XX/XX/XXXX because they repossessed the vehicle nearly a year ago, report the account to the credit bureaus as closed and repossessed ; but, was still reporting monthly late payments and blance updates that ended up totaling over {$8000.00}. Before filing the my first CFPB claim against Freeway Funding INC, I wrote to them several times wanting verify information about the vehicle, the account, and the reporting of the account. Namely, why they were continuing to report late payments to the cresit bureaus on a nearly one year old closed repossessed account, and the details on the selling of the car that they hadn't disclosed to me as I found out they sold the vehicle at an auction in XX/XX/XXXX via a records search company but Freeway Funding INC was reporting the aforementioned anyway which continued to damage my credit. Only after I filed my first CFPB claim against Freeway Funding INC did they disclosed that they sold the car, then applied the proceeds they received to the over {$8000.00} balance they wrongfully increased to over the period they were reporting late payments on a nearly one year old repossessed car and closed account, then changed the reporting of the account to a Charge Off for the amount of {$1500.00}. The issue continues now is Freeway Funding INC is now reporting late payment updates of {$6.00} on XX/XX/XXXX and {$14.00} on XX/XX/XXXX on a written off Charged Off account. This reporting behavior by Freeway Funding INC is frivolous, intentionally erroneous, and is intentionally damaging to my credit and quality of life. The vehicle was repossessed nearly a year ago, they reported the account as closed and as a repossession, sold the vehicle, reported the account now as a Charge Off and Written Off ; and, they are still reporting late payments and balance updates as shown in the attached images to this report.
12/24/2023	Yes	Debt collection Auto debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	TX 75237	Web
Fair Debt Collection Practices Act This law was established to ensure that consumers are treated fairly by debt collectors. All kinds of personal and household debts are covered in the law, including automobile loans, medical expenses, credit card debts, and more. However, the law does not apply to businesses collecting their own debts. The Act provides the following protections : It prohibits debt collectors from using abusive, deceptive, and unfair practices such as : Using abusive language or making threats. Using the telephone to annoy you. Contacting you at inconvenient times or places. Misrepresenting themselves to you. Threatening a lawsuit or other action that the creditor does not intend to take. Collecting more from you than you owe. It establishes the procedure for debt collection : First, within five days after the debt collectors initial contact with you, the debt collector must send you a statement of the amount you owe the creditor, and what action you can take if you dispute owing the money. Second, if you send a letter within 30 days disputing that you owe the money, then the debt collector can not make further collection efforts until it sends you proof of the debt. Third, the debt collector can not collect for any debt that can not be verified. It limits debt collector contact with third parties ( except to locate you ). It requires that if you owe several debts, the money you provide must be applied as you wish. Investment retrievers placed an acct on my credit report without my consent. Also has called multiple times during times that I'm at work I asked to be removed from their system as I do not have an acct with them. They have called and threatened me saying they are in the middle of filing a lawsuit. They are a third party agency collecting for Freeway funding and they both have an account on my credit with two different amounts and Repos. They are affecting my credit and life.
01/13/2023	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Loan balance remaining after the vehicle is repossessed and sold	CA 91361	Web	Servicemember
I am filing a complaint about the bad business practices and inaccurate reporting from freeway funding. Living in a FEMA state of emergency in the XXXX zone due to fires. This company is known for despite repossession not honoring customers who then pay all past due and fines to get their vehicle back and freeway funding not giving it to them. They have even several complaints from XXXX which talk about even if you pay they will not return the vehicle and not communicate with them. Failure to communicate about files and how to resolve and missing documents as well. I am providing two ways they were reporting on my credit report with false dates and numbers all over the place. So I want my entire file up to my last payment, including all communication with them that should have been noted as they advised during our conversations. If they can not provide this crucial information as it damages my creditworthiness and has prevented me to acquire credit based on false and inaccurate reporting it should be deleted immediately. Freeway Funding has proved they do not follow the laws in order to protect the consumer resulting in damaging their credit profile. I want them to supply proof then I will counter them with the proof that I have in order to prevent them to adding any false adjustments to my file in order to correct their reporting mistakes. I want them to provide CFPB information or email it to me. Do not mail me anything.
12/08/2022	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with additional products or services purchased with the loan	CA 94589	Web
On XX/XX/XXXX I went back to the dealership that I bought this car from in XXXX of XXXX. I tried to dispute the account through the credit bureaus in XXXX because the car is being reported as a repo charge off. What happened is I got into a car accident on XX/XX/XXXX and the car was completely wreck so the insurance company paid off the loan. I went to complain at the dealership because Freeway funding was reporting my account as in repossession AND had a balance of XXXX! I attached the credit report for that date. The car was never in repossession, it was wrecked and paid off by the loan company. I went to the dealership and they called Freeway funding and explained to them that I purchased GAP insurance and that the whole car should have been paid off by the insurance company. The dealership said he saw on my credit report that theres a balance due of XXXX lady at Freeway funding said that they show a balance of XXXX like the car was never paid. They were giving us the run around then forward me their legal department that went straight to voicemail. I left a message and they never responded. So on XX/XX/XXXX XXXX funding updated my credit report to show a charge off with a balance of XXXX. I know with the GAP insurance everything would have been paid off. Now for sure with them updating my credit report I know they got the money so at this point they are just back tracking and adding all these fees.
07/27/2023	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Loan balance remaining after the vehicle is repossessed and sold	CA 95060	Web
I will try to make this story short as possible so what happened was that i had got a vehicle from a used car dealership and the vehicle was breaking down on me multiple times and i contacted the dealership and they wanted nothing to do with it they would hang up on me, then for the last time that it broke down it took me a while to repair and when i did i drove to a job interview and it ended up breaking again causing me to be late to the interview and i left the vehicle where it broke down to get it later on then it ended up getting towed i contacted the finance company to tell them because i was just over the car XXXX for the repair I couldnt do it anymore so i was going to wait for them to sell it in auction but they ended up not wanting to get the vehicle out of the tow yard because they didnt want to pay the tow yard fees to get it out so i called the finance company and they told me that i still need to pay off the full amount which i think that is unfair i decided to call thee tow company again and they told me that they dont have the vehicle anymore since the finance didnt want to pick it up the tow company ended up taking ownership of the vehicle and they sold it so i am stuck with payments for a vehicle that i do not have anymore so i have been trying to see what i can do
06/16/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 93036	Web
Due to being behind on payments, I had my vehicle repossessed by the loan issuer, Freeway Funding Inc in XX/XX/2022 for my account XXXX. The amount total amount due at that time in XX/XX/2022, when the car was repossessed, if I wanted to get the vehicle back including the fees for storage, tow, and loan due balance was {$5900.00}. I wasn't able to get the vehicle back. The issue is that Freeway Funding Inc is unjustly updating and reporting delinquent payments to the credit bureaus on a car loan account they reported as closed, as repossessed, and has been repossessed for nearly one year. Each month they are erroneously updating the balance on this closed and repossessed account. I have written to Freeway Funding Inc several times to resolve the issue to no avail. They ( Freeway Funding Inc ) continue to report due balance updates on nearly one year old closed and repossessed account for a car I have not had for nearly a year since they ( Freeway Funding Inc ) repossessed it. At the same time they held an auctioned for the vehicle with XXXX XXXX XXXX in XX/XX/2022. I am not required to pay a balance on a nearly one year old closed and repossessed car loan for a car that I don't have.
05/09/2023	Yes	Debt collection Auto debt	Written notification about debt Didn't receive enough information to verify debt	CA 95823	Web
After reviewing my credit profile on XX/XX/2023 I identified a discrepancy with account listed under XXXX XXXX XXXX and validation was requested as this was an account that i did not recognize. I reviewed my credit again on XX/XX/2023 and the account continues to reflect on my credit report and i have not received any correspondence from creditor to validate this account as correctly belonging to me, nor has my credit report been updated to reflect that the account disputed and therefore a 2nd validation letter was sent out on this day. After reviewing credit report again on XX/XX/2023 there have been no updates and the account still reflecting on the report. I do not believe the account belongs to me nor do I believe the creditor has authorization to access the account nor authorization to attempt to collect on the account and the account continues to negatively affect me. Please strike and remove this account from all 3 credit bureaus until adequate validation has been received proving that the account belongs to me and all information is correct.
03/11/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 95823	Web
My car is financing is thru Freeway Funding XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX In XXXX of 2022, my debit card was not returned by a default ATM machine. My car payment was due XX/XX/XXXX, being my debit card was misplaced I went thru a called XXXX because XXXX would not take a XXXX party payment. XXXX IN TURNED SENT FF THE WRONG ACCOUNT #. XXXX XXXX CALLED STATED THEY SENT THE WRONG ACCOUNT # TO XXXX. I CALLED XXXX AND EXPLAINED MY CONCERNS BECAUSE MY CREDIT SCORE DROPPED A Whooping XXXX POINTS. XXXX SAID WRITE A LETTER EXPLAINING THE ISSUE, I DID AND XXXX STILL WILL NOT CHANGE THIS DOXO MADE MY PAYMENT LATE 2 WEEKS THIS HAS BEEM A HARDSHIP I COULDNT RENT APT XXXX I TRIED TO TALK TO XXXX THEY ARE VERY DISRESPECT OVER THE PHONE. THEY HAVE POOR REVIEWS FROM CONSUMERS DURING COVID. I HAVE NOT MISSED A PAYMENT EVER UNTIL THIS MY CAR IS ALMOST PAID FOR AND NEEDS IT REMOVED.
01/22/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 90802	Web
I opened an account with Freeway Funding in XX/XX/XXXX '. In accordance with the Fair Credit Reporting Act, this creditor has violated my rights. Under 15 USC 1681a1 " Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system ''. Attached are my credit reports which will clearly show inaccuracies in payments and balances as well. 15 USC 1681 604a states that any consumer reporting agency can only furnish a consumer report with my written permission. 15 USC 1681 602a4 states that I have the right to privacy.
03/11/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 93309	Web
In accordance with the fair credit Reporting act XXXX XXXX has violated my rights In accordance with the fair credit reporting act XXXX XXXX XXXX XXXX has violated my rights In accordance with the fair credit reporting Act Freeway funding has violated my rights 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 USC 1666B A creditor may not treat a payment on a credit card account under a open end consumer credit plan as a late for purpose
12/06/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	CA 92507	Web
this company told me they were getting car out of impound and that they did get the vehicle and two weeks later they said they didn't and the car was sold and they are charging me extra fees and damaging my credit report and the information is false.
09/04/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Unable to receive car title or other problem after the loan is paid off	CA 91606	Web
Freeway funding kept calling me to charge me after I found my vehicle on XXXX XXXX being offered for sale as a clean title and being sold as salvage title the same day a love interest of mine was XXXX XXXX XXXXXXXX
05/23/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	CA 95928	Web
Hey the credit bureaus are not validating my accounts and they are not holding up to the regulations and are not making the collection companies hold up to the regulations and laws. My letters are attached.
04/28/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Credit monitoring or identity theft protection services Didn't receive services that were advertised	CA 92801	Web
I have oppen accounts that are not mine and there's dep that are not mine never had a XXXX XXXXXXXX card and XXXX XXXX I'm unknown about
01/30/2024	Yes	Debt collection Auto debt	Written notification about debt Didn't receive enough information to verify debt	CA 92234	Web

07/23/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 93267	Web

06/07/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NJ 07018	Web

05/01/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	NY 14213	Web