| 05/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American, Servicemember |
|
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau (CFPB) 1700 G Street NW Washington, D.C. 20552
[WITHOUT PREJUDICE]
URGENCY: HIGH
IMPORTANCE: HIGH
This is to complain against Crypto.com.
I wish to practice my right as a customer of CRYPTO.COM to use your organisation's service, seeking a formal, impartial investigation
to amicably settle my dispute with CRYPTO.COM.
In order to clear up the myriad of letters and correspondences I have hitherto sent to CRYPTO.COM respecting my complaint, I believe it
will substantially strengthen both my case and your understanding, by taking a deeper look at the happenings of my case, and analysing
the relevant facts in an objective and comprehensive fashion.
It is crucial to note that I have been manipulated, socially-engineered and coerced to engage these fraudulent criminals. Much to my
embarrassment, I recognise that I am the victim of an investment scam.
My complaint to the CFPB has arisen as I do not consider, by any stretch of the imagination, the conduct of CRYPTO.COM to be
commensurate with their legal role and responsibility to their customers. They sell a service to look after their customers, protect their
money and are a financial institution that maintains a traditional relationship and way of working with its customers.
During the complaints process with CRYPTO.COM, I found their communication ineffective, which further hides their conduct to
management and diminishes the service offering to their clients. They are struggling to adapt their business offering in the ever-changing
world of IT development. The internet is presenting a real problem which they choose to manage in a way which is not in line with rules
and regulations of CFPB as well as their own internal policy and procedures sold to their clients.
General Obligation:
Commencing on or around XXXX XXXX XXXX, I fell victim to two multi-layered scam operations run by WTN which involved me making
deposits for a total amount of XXXX USD from my CRYPTO.COM account to fraudulent investment firms.
When determining whats reasonable and fair, we should focus on the issue of liability; common queries include, but are not limited to,
the following (i) whether CRYPTO.COM did not take notice of any rule, law, or regulation, and/or possibly missed any material elements
of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety; (ii) whether by virtue of
CRYPTO.COMs custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that
duty was breached; (iii) whether CRYPTO.COM promoted the transaction(s) in question despite being aware of the nature of the
transaction(s) in question (iv) whether CRYPTO.COM was in compliance with its own policies and procedures; (v) whether
CRYPTO.COM owed duties to myself, what the scope of those duties was, and whether CRYPTO.COM did not uphold those duties; (vi)
whether CRYPTO.COMs conduct was unfair; and (vii) whether CRYPTO.COM has within its power the ability to, and should,
compensate me for the harm that has befallen me.
Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors
making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity and properly communicate to the
customer that such activity meets the relevant criteria of fraud.
In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent banker.
In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that
their customer is being scammed. In other words, CRYPTO.COM must have had special knowledge of what was occurring or been alerted
to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing
with a scammer.
Granted, there is room for diversity of view insofar as reasonableness is concerned. Indeed, there is a sense in which the standard of care
of the reasonable person involves in its application a subjective element.
However, it must be remembered that the correct test is always reasonable care in all circumstances, not average care. The fact that most
people behave in a certain way may be good evidence that the conduct is reasonable, but this is not necessarily the case. Although
reasonableness is a very fluid concept, all of the evidence suggests that CRYPTO.COM did not foresee the fraud and disregarded even the
most obvious dangers in this respect.
Situations do tend to repeat themselves and it is advisable to examine previous outcomes to see how the standard of the reasonable person
should be applied, and that lessons can be learnt from the errors of the past.
CRYPTO.COMs Position:
On XXXX XXXX XXXX, CRYPTO.COM wrote in a letter ADDENDUM 2 DIGITAL ASSET WALLET 2. Crypto.com processes all
Digital Asset Transfers according to the Instructions received from you and does not guarantee the identity of any recipient. You
should verify all transaction information prior to submitting Instructions for a Digital Asset Transfer to Crypto.com as the Digital
Asset Transfer may not be canceled or reversed once processed by Crypto.com unless Crypto.com decides at its sole discretion that
the transaction should be canceled or reversed and is technically capable of such cancellation or reversal. You acknowledge that
you are responsible for ensuring the accuracy of any Instructions submitted to Crypto.com and that any errors may result in the
irreversible loss of your Digital Asset...2- The general position is that customers are free to transact as they wish on their accounts
without interference from their bank. It is the customers responsibility to make enquiries about the persons or businesses they are
dealing with and to ensure they are genuine. There is no general obligation on banks to monitor customers accounts or to raise
questions regarding payments from their accounts in circumstances where the customer has made the transactions.
Refuting CRYPTO.COMs arguments from a purely logical perspective:
CRYPTO.COMs position is that the features of the situation at hand do not generate a genuine obligation to protect innocent and helpless
victims; they are essentially arguing that common-sense-based approaches are doomed to fail, leaving their exclusively technical account
of the subject matter as the only meaningful choice. For reasons which are unclear, this extremely serious situation barely gets the attention
it deserves even though ample evidence has been offered in support of this complaint.
In CRYPTO.COMs view, it is implied that we should not home in (and consequently rely) on unwritten laws, practicality, good judgement,
reasonableness, sharpness, sensibleness, past outcomes, and insight, when taking appropriate precautions. To underscore, once again, such
views are at odds with common sense and are wildly irresponsible.
Imagine a view according to which the one and only thing that can make CRYPTO.COM morally obligated to do something is having it
written down somewhere. Pursuant to this view, if CRYPTO.COMencounter the suffering of totally naive victims, they are only obligated
to intervene in or remedy the situation, to the degree required by written material. This is unbecoming for a reputable establishment such
as CRYPTO.COM.
I have reviewed the material hereto sent by CRYPTO.COM carefully, and it unfortunately provides no response to my fundamental
argument concerning the degree of care. Given its size, influence, and the resources at its disposal, this establishment clearly had a far
greater capacity than an individual such as myself had, to determine the level and likelihood of risk that a client such as myself is subjected
to and had a duty to intervene as they now do to query in particular out-of-pattern transactions of this kind.
It is perfectly obvious that CRYPTO.COM, inadvertently, employs a subtle approach in addressing some of the key questions in a manner
which neither provides me with adequate support nor protects anything other than its own interests.
It is CRYPTO.COM here, who has the burden of proof, to show that it has exercised the duty of care, that is to say, that CRYPTO.COM
adhered to a standard of reasonable care in relation to the matter at issue given its extensive experience compared to mine. It is
CRYPTO.COM that claims that the damages which I have suffered in connection to this matter have not been reasonably foreseeable, and
that my proposed degree of care is not, and has not been, commensurate with CRYPTO.COMs capacity, experience, expertise, or scope
of services in any way. To reemphasize, CRYPTO.COMs indisputable overriding purpose is by no means to purely execute transactions
in a blind and blank fashion, but rather to strike a balance between executing those transactions and capitalising on its undeniably vast
capabilities to protect consumers thereby enhancing market integrity.
Apropos of the fluidity of the concept of reasonableness, all CRYPTO.COM has done in this regard is set up a dichotomy of having or not
havingthe legal obligation under consideration, however, that does not go one-inch toward explaining why various regulatory authorities,
has maintained that financial institutions can, and should, protect consumers using their systems, advanced technologies, and rich
experience.
CRYPTO.COM is obliged to take some action if it is sufficiently aware of a real possibility that a fraud may be being perpetuated. If you
don't question its customers instructions or raise the possibility of a scam with the customer in these circumstances, it may be liable if the
red flags indicate the customer is:
particularly vulnerable, or
if the possibility of fraud was serious or real, not just suspected.
There are some recommendations to organisations for protecting customers from financial harm that might occur as a result of fraud or
financial abuse; and gives guidance on how to recognise customers who might be at risk, how to assess the potential risks to the individual
and how to take the necessary actions to prevent or minimise financial harm.
These recommendations are established as a general principle, the organisation should deliver a service that:
1) Takes a proactive approach to minimising risks, impact and incidences of financial harm and it sets out systems and tools for
the prevention and detection of fraud and financial abuse. As a general point, it says organisations should ensure that all systems are
developed using technologies and methodologies that are effective in the prevention of fraud and financial abuse, through authorised
and unauthorised payments, thereby minimising the risk of financial harm to customers. As regards to the detection of fraud and
financial abuse, it says the organisation:
A) should have measures in place across all payment channels and products to detect suspicious transactions or activities that
might indicate fraud or financial abuse. It then lists the following examples of suspicious activity on customer accounts:
a. multiple cheque books;
b. sudden increased spending;
c. transfers to other accounts;
d. multiple password attempts;
e. logins from new devices, multiple geographical locations;
f. sudden changes to the operation of the account; Unusual transactions are transactions whose amount,
characteristics and frequency bear no relation to the economic activity of the customer, exceed normal market
parameters or have no apparent legal justification.
g. a withdrawal or payment for a large amount;
h. a payment or series of payments to a new payee;
i. financial activity that matches a known method of fraud or financial abuse.
B) organisations should have a process in place to ensure that staff make contact with the customer to verify the financial
activity, challenge its authenticity, explain the nature of the suspected or detected fraud and discuss an appropriate plan of action.
CRYPTO.COM are yet to show, or otherwise provide me with, a compelling argument that their wide-ranging experience and wealth of
specialist knowledge in detecting transactional anomalies were not sufficient to avert the fraud at issue. By contrast, I have provided a
multitude of sound and powerful reasons by which requiring their involvement has not only been pressingly relevant but also eminently
reasonable and well-justified.
Rather than empathising with and undertaking substantial efforts to convey their knowledge of the existence of such regulations abroad
and thereafter use it to protect and proactively relieve the plight of consumers who have been cheated out of their money and whose role
in society is properly fulfilled, positively contributing to local economic growth, development and sustainability CRYPTO.COM adopts
a rather insouciant attitude toward my financial predicament portrayed herein.
I am deeply convinced that the disastrous results that I have previously elaborated upon will continue to ensue if no responsibility is
adopted by CRYPTO.COM in relation to this matter. I have also thoroughly detailed why they cannot simply dismiss this problem by
strictly adhering to legal technicalities which, after careful reflection, struck me as being nothing more than self-interest. Indeed, it seems
to me utterly unfair to disregard fragile, sensitive, and vulnerable consumers who are afflicted by such allegedly malevolent acts, thereby
keeping an unjust status-quo that is corrupting our society at its core.
Conclusion:
Based on my analysis, and as confirmed by various authorities concerned with such matters, there is abundant evidence that forwardthinking financial institutions ought to take reasonable steps to forestall fraud, or at least mitigate its risk by using an effective risk
management system, demonstrating their undisputed ability to responsibly and pre-emptively respond to questionable transactions in the
digital arena. The use of such systems, largely based on newly adopted technologies aimed at effectively navigating the evolving threat
landscape, is only one of a number of possible endeavours undertaken in this connection, alongside the application of past knowledge and
experience related to popular fraudulent practices.
Astonishingly, I am pondering how it is that, despite being shown that CRYPTO.COMs business conduct was insufficient insofar as
background checks are concerned, they keep refuting their indisputable role and responsibility in connection with the matter herein
discussed. The points that I have hitherto made are too crucial to be taken lightly. CRYPTO.COMs non-observance of the fundamental
principles of justice that is, to completely overlook and not even remotely try to mitigate the suffering of vulnerable consumers is
inexcusable given the size of the establishment and the vast resources at its disposal as the direct result of the patronage of clients like
myself.
If it was, indeed, solely my responsibility, we must then believe at least one of the following clauses: a) financial institutions have
absolutely no role whatsoever in preventing and detecting fraud, b) the fraud in question was not reasonably foreseeable, or c) the
transactions in question were not sufficiently alarming. It is extremely unfortunate that CRYPTO.COMpushes quite hard for me to believe
all three of these thingsdespite evidence to the contrary.
In summary, I respectively ask your organisation to consider my points, given your personal and companywide obligation to provide a fair
and reasonable investigation into the complaint.
I look forward to your input and would gladly cooperate to reach a fair and reasonable outcome.
Thank you.
XXXX XXXX
|
| 05/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
I funded a prepay Visa card on Crypto.com. It is their own specific card and alongside the card there are perks. I chose the $ XXXX level. Importantly, it advertises 'no fees ' for 30-days.
I initiated this transaction of $ XXXX ( it actually turned out to be {$3900.00} on XX/XX/2021. This money goes toward the company 's own cryptocurrency called CRO and that amount of CRO is then 'staked ' - i.e., it draws some interest while you do not touch that CRO ( # XXXX was the amount at over {$0.00} per CRO. ) I used my XXXX debit card. At the time, I was new to cryptocurrency. The app when initiating the crypto visa card invites you to use a credit card or a debit card to fund this account. There is also something called a XXXX XXXX for which I was not familiar with. There is the ability to wire money to the XXXX XXXX and that address is in the US. Nowhere on the website does it state that, basically, this is a foreign company. It is situated in XXXX.
After the charge on my debit card, I watched for the funds to clear the account. It seemed to take a very long time. While often purchases on either a credit card or a debit card are in a pending mode, it is normally for a day ( or two ) at the most. This went on for several days. The final date on the bank statement was XX/XX/2021 but I remember it actually all going through on the XXXX. During that pending stage it did not show the name of the company - Crypto.com - but rather the three letters CRO which is the call name for their particular cryptocurrency. It showed that one charge was pending.
By XX/XX/2021, I decided to buy some Bitcoin and that charge to my XXXX debit card was {$2500.00}. That also went into a pending mode and was noted as " CRO '' in a grayed out manner as it was pending.
On XX/XX/XXXX and XX/XX/2021, I also made two other purchases using my XXXX XXXX debit card. These two purchase were for CRO {$170.00} and {$170.00}, respectively. These two purchases also went into a pending mode and were labeled as CRO on my internet banking account. There were no extra charges showing while in this pending mode on any of the four charges that I just described. The two XXXX XXXX charges described cleared the same time on XX/XX/2021.
With all four charges - two on XXXX XXXX and two on XXXX XXXX - there were 'fees ' attached and they were {$110.00} and {$77.00} on my XXXX XXXX account and {$5.00} and {$5.00} on my XXXX XXXX account, totaling {$200.00}. To me, these fees were exorbitant- especially considering that the Crypto.com put it up front and center that there would be no fees for 30 days. I attempted to contact them to discuss these fees which they denied were their fees. The bank had also, initially, erroneously denied that they were their fees. It was not until the charges had gone through with these additional fees that I understood that Crypto.com is a foreign company. The address to wire the money is in NY. The banks would not reverse the fees and I then disputed the charges because although that I was promised no fees for a 30-day period, they did not disclose that they were a foreign country and any use of a debit card ( or most credit cards ) would incur such fees.
Although I disputed the charges, as a means to work with Crypto.com and make them secure in the charges, on the same day that I initiated the disputes on these four charges, I wired {$10000.00} to my XXXX XXXX and for this courtesy to the company, I incurred a {$30.00} fee. However, I wanted them to have the money that was initially agreed upon. I sent chat messages- the only means available to discuss anything with this company - explaining that I had a disputed the charges and also strongly suggesting to them that if they are going to advertise 'no fees ' for 30-days and that they, obviously, know that they are in a foreign country relative to the US, they should not be putting up the option of funding the account with either a credit card or a debit card unless that clearly state to their customers that they are a foreign company and fees from the bank will most likely be incurred.
I learned over time how to fund the account via ACh without the wiring fee. It was difficult to understand how to do this being completely new to " XXXX XXXX. '' It was difficult to get customer service help. I would go on to deposit another $ XXXX into the account in this manner as I bought other cryptocurrency from this newly funded wallet. Three purchase added up to XXXX coins of SHIBA INU which totaled about {$1100.00} and I purchased some more CRO as well as ETH. There was more than enough money in the account to cover all the disputed purchases.
On XX/XX/2021, I noticed that my account, basically, did not work. I could not buy or sell cryptocurrency and there was over {$7800.00} of my money which I could not use for purchases via the app or transfer back to myself. All of the cryptocurrency - both CRO and BTC ( Bitcoin ) - that was purchased via the now disputed debit transactions were taken back. The CRO and BTC had been 'staked ' and were drawing small amounts of interest on a weekly basis. That was also taken back. Rather than simply taking the money to cover these amounts which I had said multiple times in messages during the time between XX/XX/2021 and XX/XX/2021.
I started sending messages to them, again, about the state of my account. Notably XXXX SHIBA INU were gone and these were not purchased via a debit card transaction but rather with money that I had sent to my account. With every message that I sent - multiple every day - I received a generic, robot-like response ( paraphrasing ) : " we are very busy and apologize but will get back to you in 24 hours. '' They did not answer my messages. I even called their one phone number which is for VISA card concerns only. They had sent me a message on XX/XX/XXXX, that my VISA card had been shipped ; however, it did not arrive until approximately XX/XX/XXXX. Because I finally had the card in hand, I called multiple times and finally got through. I stated my concerns and that there had been adequate money in my account to cover all purchases and that I would be willing to proceed with the card activation but that they needed to take the funds and return my cryptocurrencies that had been taken - especially the SHIBA INU - and allow me access to my own XXXX XXXX to withdraw money from the wallet with any money left in the account after all payments were made.
This person stated that they would follow through with my concerns AND get back to me. He did neither. During these dozens of messages that I sent the Crypto.com customer service via chat, few people actually said anything beyond 'we are busy and we will get back with you ' - for a period of 8 or so days. Finally, I was told that 'a team ' was now looking into my concerns and that the customer service would get back with me as soon as they heard something. Meanwhile, the crypto market went into a huge dip and all my liquid resources were pretty much locked into the Crypto.com XXXX XXXX and I could buy nothing. Finally, about XX/XX/XXXX at XXXX in the morning I receive a message from one person who states that Crypto.com will not unfreeze my assets unless I provide them with a letter from the two banks stating that I have canceled my dispute with the company - even though they have taken back all those items purchased on the debit cards as well as over {$7800.00} of my money which, obviously, does not belong to them.
What they did, initially, with the fees and the non-disclosure that these would be foreign transactions was poor behavior. Holding my assets and stating that they will not relinquish assets that do not belong to them until I provide these cancellation letters is coercion and illegal. They have also caused me countless hours of my time as well as emotional distress and outright anguish and fear. I am a XXXX-year old woman and I have greatly suffered emotionally, mentally and physically.
I have tried incredibly hard to work with these people. However, their last decision - telling me that they would not correct my account unless I canceled the disputes previously mentioned is unconscionable. It is my legal right to these claims ; furthermore, they have repeatedly shown that they are a company who will do anything and say anything to make money and they do not service their customers. They certainly have not been concerned about myself and my satisfaction with their company. With every credit card account that I have, I have never had any problems. Furthermore, should there be a problem with a merchant, I could always count on the many credit cards that I do possess to advocate for my rights with that merchant. I do not believe, now, that Crypto.com would protect me as a consumer to the legal level that they could. They offer extremely poor customer service even if nothing goes wrong. I sent them a lot of money in good faith as a means to work with them- and they are now holding it and it does not belong to them. Unfortunately, I did this after I sent them this money but if you XXXX " Crypto.com customer service reviews '' - you will see that many, many people have been very happy with their dealings with this company. They have a serious flaw in their company. I have multiple bank accounts, mortgages, credit cards, brokerage account and none of them are this difficult to get and none of them would ever proceed as this company has chosen to proceed. They took a person who could have added hundreds of thousands of dollars- if not more - to their capital but they chose to treat me very, very badly.
|
| 02/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
Servicemember |
|
Hello, I am filing this complaint against crypto.com - abbreviated XXXX for the purposes of this complaint - citing Title 16, Chapter I, Subchapter D, Part 435 of the Code of Federal Regulations ( MAIL, INTERNET, OR TELEPHONE ORDER MERCHANDISE ) - in this case, as it pertains to issuance and delivery of the XXXX XXXX XXXX XXXX XXXX card. I am filing a complaint due to XXXX 's inability to deliver in a reasonable timeframe ( 30 days ), the failure to advertise and provide information on estimated timelines when requested, and the refusal to provide a refund afterwards. These shortcomings represent clear violations of 16 CFR 435.2 ( constitution of unfair methods of competition, and unfair or deceptive acts or practices for a seller ) subsections ( a ) ( ii ) and ( b ) ( 1 ).
I applied for the XXXX XXXX XXXX XXXX XXXX card on XXXX To apply, I deposited {$4000.00} of XXXX - XXXX XXXX XXXX XXXX - and paid a {$50.00} " upgrade fee ''. The {$50.00} fee is levied on every card after your first. Note : I never receiving the initial, physical card. I just had a " virtual '' one, so they stated I still had to pay a {$50.00} fee.
Briefly addressing the fee. The {$50.00} fee information, while available, is rather ... hidden. You have to explicitly look it up, and the information that future cards will have a {$50.00} fee is not presented in any kind of obvious fashion when applying for your first card unless done through customer support and that's unnecessary entirely - especially for a first card. It's not even on their " Card '' page, ( Link : https : //crypto.com/us/cards ). The only fee information you see is " No annual fees '' when you open the page. The only other data on fees on that page is to tell you to look in the app at the list of fees. Within that list ( an exceptionally long document ), the fee can be found, but the obvious conclusion upon going on their page is " Oh, no fees- just a deposit required. '' This is unclear at best and deceptive at worst. The only way you hear about the card fee directly is if you apply through support- which is wholly unnecessary for the first card, especially if you are getting the first one that requires no deposit.
Moving to the XXXX delivery : The {$4000.00} XXXX deposit is functionally equivalent to purchasing a 180-day certificate of deposit from a bank with a nuance : you can not withdraw principal early at a penalty ; it has to remain the full 180 days. The only reason I staked the {$4000.00} for the 180 days was to get their XXXX card. XXXX XXXX XXXX apps offers several other methods to stake CRO with no required staking periods with higher promised annual interest rates than the XXXX stake provides. That's why I consider the day I staked- and lost access to {$4000.00} for 6 months - the day the clock started.
The day I staked, I was informed of the 7-14 day shipping time to the U.S., and I was told that " due to Peak Festive period, there might a longer wait for the cards as postal services are faced with increased volumes across the globe. '' I assumed that a longer wait may mean a week - at most two. It has been 16 days, and there is no indication the card has shipped or is near shipping.
My friend who didn't assume, but asked for the definition of " might be a longer wait '' - which I'd personally interpret as an uncertain delay ( " might '' ) that due to its uncertainty would be no more than one week. Maybe two tops. CDC responded : " Unfortunately, I can not provide you with an exact timeline. '' My friend was a prospective user and lacked an account.
The question, " Will it be within 30 days '' met a similar response and was all but ignored.
I began requesting information approximately two weeks after staking. I have asked how much longer, where in the queue I am, the average timeline for delivery, an estimate on shipment of the next batch, and the cause of the extended timeline.
I have received unsatisfactory responses to the rest that all share the theme " Your card will ship ASAP/ We're working hard/ We don't have that information/ We don't control card production. '' Similarly, when asking if I could shift from XXXX to XXXX ( same card, different style - but no shortage? ), I was told to be patient and there was no XXXX shortage, despite having been told of an XXXX shortage by a different representative.
I have yet to be provided a concrete - or a longest expected - timeline. The closest I received was in the form of poor customer support telling me I had not waited that long yet- on day 13. They even went so far as to explain how four days didn't count because the card had not yet issued and that " only '' seven of the remaining nine were business days. I don't often subscribe to the " customer 's always right '', but given that I lost access to {$4000.00} 13 days prior and paid {$50.00}, the clock started the day I staked. It's on the seller, not the buyer to manage their supply chain.
At this point, I have little to no faith that the card will deliver within a reasonable timeframe ( 30 days absent a provided timeline ), which violates 16 CFR 435.2 ( a ) ( 1 ) ( ii ).
16 CFR 435.2 ( a ) ( 1 ) : ( 1 ) any order for the sale of merchandise to be ordered by the buyer through the mail, via the Internet, or by telephone unless, at the time of the solicitation, the seller has a reasonable basis to expect that it will be able to ship any ordered merchandise to the buyer : ( i ) Within that time clearly and conspicuously stated in any such solicitation; or ( ii ) If no time is clearly and conspicuously stated, within thirty ( 30 ) days after receipt of a properly completed order from the buyer.
Moreover, to see the response, I asked for a refund- already violating 16 CFR 435.2 ( b ) ( 1 ) - due to the unreasonable and non-articulated delay in shipping. I was told this was not possible, further violating that section. Additionally, they repeatedly reference the ability to use your virtual card with XXXX / XXXX / XXXX XXXX as if that equates to product delivery. That's not a solution for people who do not have or choose not to use those applications and the myriad of places that lack XXXX readers. Additionally, point of sales frequently request PINs when using these apps. XXXX does not provide a virtual PIN and when asked about it, no representative has been able to assist, and they told me to " Wait for the physical card '' which defeats the purpose of the virtual card entirely. If I'm worried about a card not being accepted, I'm not going to use it.
CFR 435.2 ( b ) ( 1 ) : ( 1 ) Where a seller is unable to ship merchandise within the applicable time set forth in paragraph ( a ) ( 1 ) of this section, to fail to offer to the buyer, clearly and conspicuously and without prior demand, an option either to consent to a delay in shipping or to cancel the buyer`s order and receive a prompt refund. Said offer shall be made within a reasonable time after the seller first becomes aware of its inability to ship within the applicable time set forth in paragraph ( a ) ( 1 ) of this section, but in no event later than said applicable time XXXX is out of control. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They clearly have an excellent marketing and advertising team, which makes me believe the lack of transparency on card fees is intentionally deceptive ( No annual fees ), vice unclear. Similarly, the refusal to provide data on average delivery times is frankly unheard of in 2022 for large companies.
XXXX lacks the ability to deliver product to customers in a reasonable time, refuses to provide updates on the requested product, and engages in dubious advertising and marketing at best.
The following comment chain on reddit has a list of people who have waited far longer than me. ( I did not find this information until I began speaking to customer service ). Most are well over 30 days - from a cursory look averaging between 45 and 60. This makes the response to my refund request even more unacceptable. A caveat to not refunding my stake or {$50.00} was " As for the wait - unfortunately there was no way for us to predict this delay '' despite the numerous accounts of multitudes of people waiting upwards of 45 days on the day I staked.
https : XXXX This is completely unacceptable. XXXX either needs to be required to provide estimated timelines to all their customers on the page where you go to stake for the product- akin to XXXX XXXX delivery timelines when on any product page.
If any transcripts of conversations are required, I can provide them.
|
| 11/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
XXXX ) I was contacted by a XXXX XXXX XXXX in XXXX on XX/XX/XXXX. A group of people was involved and there were over hundreds of members. One of them was a lady named XXXX ( XXXX ) who constantly contacted me via XXXX and asked if I signed up for forex trading with XXXX XXXX XXXX. I was told over the phone by XXXX XXXX XXXX XXXX XXXX that they work with XXXX and said that they would not do any illegal work. ( other contacts are XXXX XXXX, XXXX XXXX XXXX XXXX XXXX ). After convincing me that they work with XXXX. I searched and crypto.com was a legit business. Then XXXX asked me to transfer the money into XXXX where I was told that she would help me make money by XXXX XXXX ( buy XXXX from XXXX and made me invest into XXXX ). They first asked me to use my XXXX XXXX debit card to transfer the money into XXXX but my XXXX XXXX debit card was denied. They made me walk through over the phone to transfer the fund into XXXX. They said that they would give me a 50 % bonus when I would sign up. Many people in the group shared their earnings through XXXX trading. It sounded the transaction realistic. Then they made me transfer {$51000.00} ( made me wire transfer {$42000.00} from XXXX XXXX bank on XX/XX/XXXX, and {$9000.00} on XX/XX/XXXX from XXXX XXXX ) acting like they are crypto.com people. All transfer screen shots available as needed.
a. Before the money went through a wire transfer to XXXX XXXX XXXX, I had entered all the required information and had not submitted it because I wanted to check the authenticity of XXXX but somehow it got sent without my knowledge. I explained this situation to XXXX XXXX XXXX. XXXX XXXX confirmed that it was I who sent the money. Then I called to reverse the wire transfer but no one was available to respond. When I talked to XXXX at XXXX XXXX on XX/XX/XXXX, he told me that there is no way to recall the wire transfer.
XXXX XXXX XXXX XXXX XXXX, XXXX made me download XXXX XXXX ( XXXX ) app on my XXXX and set up my account step by step. Then she also made me register step by step into their account XXXX They said that both the app and XXXX are interchangeable. XXXX said nothing to worry about the XXXX transaction and said that I would lose nothing because they were giving me a 50 % bonus and they continue to make me money into my account. On XX/XX/XXXX, the last profit was {$12000.00}.
XXXX ) When the balance reached {$160000.00} as of XX/XX/XXXX, I asked XXXX to help me transfer my profit into XXXX because I wanted to withdraw my profit. I called XXXX and asked for the money to be deposited into my XXXX. She said I would have to pay 35 % tax before I could get the money back. I said paying tax is my responsibility and she said she works for XXXX XXXX XXXX XXXX XXXX ) and she needs to follow his guidelines and instruction else she would get fired. I asked them to send me their legal documents. She didnt respond. She asked me to bring another {$35000.00} as tax money and she would help me reach {$200000.00} and withdraw all the money I had. I said I would withdraw {$66000.00} to bring another {$100000.00} but she rejected and she disappeared. I was able to contact XXXX but she never responded.
XXXX ) On XX/XX/XXXX, I was not able to contact anyone then I took some screenshots of my account in both XXXX and XXXX that show what my account looked like. The website was not working and then my XXXX account showed XXXX balance from {$160000.00} I had.
XXXX ) I contacted both XXXX XXXX and XXXX XXXX about the fraudulent transaction multiple times. Both said finally that they cant reverse because the money was not available where the money went to which was XXXX XXXX ) I contacted XXXX multiple times to help me reverse the transfer being made to XXXX They also finally said that I would need to reach out to the local authority. I contacted XXXX for a refund. They denied refunds saying that they cant do anything because the money was transferred through blockchain technology. Then I called XXXX XXXX XXXX ( routing no : XXXX and a/c no : XXXX, Tel : XXXX ) who received {$42000.00} from my XXXX XXXX XXXX where XXXX XXXX was told that the money was gone and cant reverse the wire transfer. Then I called XXXX XXXX and replied the same thing that they cant reverse the money. Then I called XXXX House of Representative XXXX XXXX for help. His office assistance, XXXX ( XXXX ) suggested to contact XXXX Attorney Generals Office but I got a response on Friday, XX/XX/XXXX to contact the local office or contact XXXX. XXXX.
The case was filed with local police office ( CASE ID : XXXX ) XXXX. What date did you first become aware of the identity crime? XX/XX/XXXX XXXX. When did the fraudulent activity begin? XX/XX/XXXX XXXX. What are the full name, address, birth date, and other identifying information that the fraudulent activity was made under? XXXX group XXXX XXXX XXXX. The key players are XXXX XXXX, XXXX, XXXX ( XXXX XXXX XXXX XXXX, XXXX ( XXXX this person is reachable but keep saying its the wrong number, sir XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ). None of the other people responded and they turned down their website. XXXX The XXXX XXXX, XXXX police officer, XXXX XXXX responded by saying they can't do anything if XXXX is not helping. I was suggested to contact XXXX and XXXX XXXX XXXX which I will do today.
The last conversation with XXXX and the local police officer as follows : XXXX XXXX XXXX XXXX XXXX ( 2 minutes ago ) to XXXX, XXXX XXXX XXXX, Can you please tell me who owns this wallet address that my money was withdrawn to?
XXXX.
Thank you!
XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX PM ( 3 days ago ) to XXXX Thank you for your response and I appreciated it.
XXXX is saying they responded to the authorizes but they are not giving me any information. Can you please send me what they responded to you with? Then I will take the next steps as you advised.
Thank you!
XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 4 days ago ) to me XXXX XXXX, As stated in several prior emails I am unable to offer any further assistance. On a local level, due to the delay in reporting, we are unable to further investigate this. Just to say again, there is nothing further we are able to do on our end.
If crypto.com is no longer providing assistance to you than I am unsure where to direct you to next exactly. A quick search online indicated that possibly reporting this to the FBIs internet crime and complaint center ( https : XXXX ) or the Federal Trade Commission XXXX XXXX XXXX XXXX XXXX XXXX ) are your most likely options.
Again, on our end here, our case is closed as there is nothing further we are able to investigate.
Best of luck with everything.
From : XXXX XXXX XXXX Sent : Saturday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX XXXX Subject : Need help for the next step Hello XXXX XXXX! I appreciated your time and effort trying to help me out. Please share the information that they said to you. Please see the attachment. Also, I had sent you an email requesting what I should do for the next step.
|
| 10/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I am writing this letter with deep disappointment regarding Crypto.com 's failure to address my concerns and fulfill their responsibilities as a regulated company. I have unfortunately become a victim of an unregulated and fraudulent company called " XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX " and am seeking assistance in addressing this critical situation with the relevant parties involved. Despite my attempts to communicate with Crypto.com, I have received no response or acknowledgment to my previous letters, leading me to send multiple reminder letters.
The fraudulent company, " XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX' employed deceptive tactics and illegal practices, resulting in significant financial loss on my part. I am reaching out to you to seek your immediate assistance in resolving this matter and recovering my funds.
I regret to inform you that, despite my attempts to contact Crypto.com regarding my situation, I have not received a satisfactory response. This lack of resolution has left me feeling disappointed and concerned.
I kindly request your assistance in initiating a dispute against " XXXX '' and the relevant parties involved to seek resolution and recover the funds. The dispute is justified based on the following reasons : Goods or Services Not Provided Not as Described or Defective Merchandise Questionable Merchant Activity Misrepresentation Fraudulent Action Money Laundering Identity Theft Terror Affiliate ( misappropriation of assets or funds ) I have taken the necessary steps to initiate the dispute process with Crypto.com in an effort to recover the funds. I have attached copies of the letters I previously submitted to crypto.com, along with relevant evidence highlighting the fraudulent nature of the situation. Unfortunately, the response I received from Crypto.com was unsatisfactory. They seemed to rely solely on our terms and agreement, disregarding the fact that I was a victim of deception, falsehood, and manipulation. It is disheartening that they failed to acknowledge and understand the gravity of the scam I fell victim to.
The Scam Story : My encounter with the scam began innocently with a message from a woman named XXXX XXXX on my XXXX account. I met this XXXX woman on XXXX approximately in XX/XX/2023 - XXXX - XXXX XXXX is XXXX XXXX XXXX and was born in XXXX, where her XXXX mother met her XXXX father in XXXX, and then they migrated to the United States approximately XXXX or XXXX years ago. She presently lives in XXXX XXXX, California. When I initially met her on XXXX, I asked her what she did for a living, and she claimed she traded XXXX. She then lured me into the web of deceit with the promise of guaranteed high profits through cryptocurrency trading company that boasted of being among the best in the business. XXXX XXXX claimed XXXX years of trading experience and painted a compelling picture of this company 's legitimacy and reliability. XXXX XXXX then offered me if I was interested in XXXX trading so she could advise and help me earn some money in XXXX trading, so I felt it was a nice idea to make some money. So, she instructed me to download the Crypto.com and XXXX apps for my XXXX smartphone, as well as the PC version at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/2023, I made a {$1000.00} deposit using my XXXX XXXX XXXX debit card and deposited to my Crypto.com account, then moved the money to the XXXX app or XXXX markets XXXX XXXX XXXX XXXX XXXX website to trade. In the beginning, I earned little profits of {$1000.00} and everything went quite smoothly. She urged me to put more money into my account so that I could make more money, and when I told her that I had retirement accounts ( XXXX, XXXX, and Simple IRA ), she urged me to close out all of those accounts so that I could have a larger amount to invest in this XXXX markets or XXXX platform, so in XXXX, I decided to close out all of my retirement investment accounts ( XXXX, XXXX, and Simple IRA ) with deferred taxes and fine so that while waiting for all retirement accounts to close out, on XX/XX/2023, I made another deposit of {$3300.00} from XXXX XXXX XXXX to my Crypto.com account and transferred the fund to the XXXX app or the XXXX Markets website to trade. After closing out all of my retirement accounts and receiving funds in my checking account, in XX/XX/2023, I made XXXX wire transfers from my XXXX XXXX XXXX accounts, XXXX on XX/XX/2023 for {$50000.00} and another on XX/XX/2023 for {$30000.00}, for a total capital investment of XXXX XXXX. With this XXXX XXXX, I made a profit of {$86000.00}, and my account balance was {$150000.00}. On XX/XX/2023, I withdrew the whole sum of {$150000.00}, but I did not get anything ; they froze and rejected my transaction. When I contacted online customer service, which was them ( XXXX XXXX and others - who control the network ) about why I couldn't withdraw my funds, they said I needed to pay income tax up front, which was XXXX XXXX, otherwise I couldn't, which I believe XXXX XXXX and her scam network team froze and rejected my transaction. I contacted XXXX XXXX and asked why I couldn't withdraw my money, and she claimed she didn't know about it, and she continued defending them about everything, even when I offered bringing them to court, and she would fight against any alternative I presented to her. I felt obnoxious and strange, and I asked myself why she kept defending them when a normal person would support and suggest ideas to bring scammers to justice, but she didn't, and she even cursed at me several times, but I kept my cool and talked to her to see if she could help me, but she didn't. I contacted the FBI, who advised me not to pay them since they were running a virtual currency XXXX scam. I immediately filed complaints with the FBI and the Federal Trade Commission ( FTC ), providing as much information as I could so that they might begin investigating these XXXX fraudsters.
On XX/XX/2023, I was able to get her admission and confession and discovered that she is a participant in this fraud network, that she has my money, and that she owns the XXXX website and the XXXX app. I requested her to return my money, and she continued asking me to give her XXXX XXXX in order for me to get it back, so I replied no, " I don't have that kind of money laying around to pay you. '' If I do, " the money will be used to pay bills, not to her. ''
|
| 10/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 - I contacted Crypto.com customer support via chat in the exchange application requesting assistance to be able to withdraw money from the exchange to my bank. I provided " XXXX '' in XXXX the following description of my problem : " I am having trouble withdrawing fiat [ U.S. currency ] from my [ Crypto.com ] account. I have successfully transferred money from my bank, but don't have a connection back for withdrawals for some reason. I need help. I have already tried to follow the Q & A or frequently asked questions section [ to try and trouble-shoot ] to no avail. Please call me at ... '' I was provided links by XXXX to articles entitled " Fiat Wallet - USD Withdrawal via ACH '' and " Fiat Wallet - USD Bank Transfer via ACH Network. '' As stated, I had already read both articles and tried to trouble-shoot getting connected to my bank but was unsuccessful. A while later, someone named XXXX provided me with a hotline phone number XXXX. I tried this number but there was no option to speak to anyone at Crypto.com directly, and the automated system essentially directed me to use the customer support chat to resolve my issue. Via chat, I asked XXXX to give me a call at the number provided. XXXX directed me to use the hotline number she had provided me. Again, I tried the number with the same outcome : no option to speak to the live person to resolve my issue. I communicated this to XXXX via chat, " I tried that number and it did not tell the option to contact someone directly. It sent me back to this text box communication. Very frustrating. '' Her reply was, " Probably the system appropriated this conversation as open and did it to avoid clutter. I can still assist you here though! '' Before I could reply, XXXX sent another message, " I can see you are currently away, I will close the conversation for the time being. Once you reply, it will re-open. '' At the bottom of the text box it read : " Your conversation has ended '' Below that, there was a " Send us a message '' button. When I clicked it to " re-open '' the conversation as XXXX directed, I was taken out of the chat to a notification that informed me that I have an open chat currently and therefore can not start a new one. I had no way of continuing that conversation. I tried to re-enter the conversation multiple times but always with the same outcome so I quit trying that day.
From XX/XX/2021 to XX/XX/2021 - I had multiple communications with Crypto.com customer support.
On XX/XX/2021 - I initiated another conversation with Crypto.com 's support via chat after attempting to connect my Crypto.com Fiat Wallet on their exchange to my bank account again ( so I could withdraw my money from the exchange ). Crypto.com supposedly uses a third-party company called XXXX to connect their Fiat Wallet on the exchange to one 's bank account. After following the instructions in the XXXX XXXX ( in the Crypto.com Fiat Wallet ), selecting my bank ( which was listed as an option in the Plaid app ), and entering my username and passwork as requested by the XXXX XXXX, I was notified that although my login credentials are verified XXXX could not find any active accounts under my name at my bank. The fact that login credentials were verified by the XXXX XXXX proved I had an account at that bank. The XXXX XXXX also instructed me to contact my financial institution to determine if the issue was at my bank. I did contact my bank, and they confirmed that my account was verified to XXXX. According to my bank, the problem was NOT on their end, it was on Crypto.com 's end or on XXXX 's end. When I reached out to Crypto.com via the customer support chat function, I conveyed all this information to a support person who requested screenshots from my phone of exactly what the XXXX XXXX message was. I sent a step-by-step series of screenshots from the XXXX XXXX that I was connected to via Crypto.com 's Fiat Wallet to show the support person. The support person thanked me for the screenshot, and assured me she would forward the information on to Crypto.com 's tech team to get it resolved. She did suggest I try to use another bank that may be more compatible with the XXXX XXXX. I did not do as she suggested ( though I do have another account at another bank that I could have tried ). The next morning on XX/XX/2021, I went on Crypto.com 's exchange and purchased exactly XXXX of the cryptocurrency Etherium. I closed the app, and sometime later that day reopened it. When I went to my Crypto Wallet account, it no longer showed me the amount of Etherium I had in the wallet like it usually did. The wallet did show a fluctuating ( market ) dollar value of the crypto currencies I owned, but not the coins themselves. When I attempted to access any of the functions in the Crypto Wallet, I received the message in the app the I had " Insufficient Funds. '' I immediately contacted Crypto.com support via the chat function to inquire about this. I was informed that my account had been disabled temporarily so a tech team at Crypto.com could perform some kind of review or audit on my account. Again, this was on XX/XX/2021. Since that time there have been numerous communications, both via chat on their app and by email, between myself and Crypto.com support staff.
On or about XX/XX/2021 - I initiated a formal complaint to Crypto.com regarding everything stated above. I was contacted by someone called XXXX ( XXXX ) on XX/XX/2021 who informed me he was " one of the appointed complaints handling officers within our company '' and would personally be overseeing my case. I have regularly communicated with XXXX a couple times a weeks since XX/XX/2021. To date, I have not spoken to a single live person from Crypto.com 's customer support. To date ( XX/XX/2021 ) my Crypto Wallet account at Crypto.com remains disabled or locked. As of XXXX XXXX XXXX on XX/XX/2021 my Crypto.com Wallet account shows I have a balance of {$3300.00} USD. I have been unable to access my money on this exchange since XX/XX/2021.
|
| 11/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was scammed by a person name " XXXX XXXX '' who found me on XXXX, commenting on my photos ( which he later deleted ). We talked more and he told me he was from XXXX XXXX, having moved there in XXXX. He told me a sad story about his brother XXXX during XXXX and that when he moved to XXXX XXXX he was very alone because he had no family or friends. At first, I had blocked him after my friends told me he was fake, but he found me again and convinced me that he was real. We continued talking, moving our communication to XXXX ( his number on there being XXXX ( XXXX ) XXXX ), and he confessed his love for me, and we eventually became a couple online. Once he got my trust, he introduced me to investing in XXXX. He said he paid off his house and car with the money he made investing in crypto. He said he will help me and will hold my hand through investing. He had me download XXXX ) XXXX app on my XXXX, XXXX ) XXXXXXXX XXXX XXXX, and XXXX ) a third-party site XXXX where we did all our buying and selling crypto. We used Crypto.com mainly for money wire transfer from my bank ( XXXX ) to a XXXX wallet on Crypto.com, where he then walked me through request to withdraw money from crypto.com to an external wallet XXXX, and then he told me to send a screenshot of the " Withdrawal Requested Received '' to XXXX and the money is credited to my account in XXXX. And every night around XXXX he would walk me through trading crypto ; buying and set a limit on the price to sell. We profit on every transaction. This was the process we did from early XXXX to late XXXX. Listed below are the dates, amounts, and action that were instructed by my scammer " XXXX XXXX '' and XXXX. I believe XXXX is also the person behind XXXX Even the email I received from XXXX came from him ( XXXX ). His XXXX name is XXXX XXXXXXXX, when I XXXX " XXXX '' .... the name XXXX XXXX ( @ XXXX ) on XXXX pop up and he commented on another female XXXX page XXXX XXXX " your soo cute and amazing XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' and the comment has now been deleted by @ XXXX, similar to the comments he left on my post. XXXX XXXX is also on other social media XXXX as @ XXXX. His other email may be XXXX and XXXX. He said he's from XXXX, his dad is XXXX, and his mom is XXXX He said he doesn't like to speak on the phone because of his accent.
XX/XX/XXXX XXXX Bank transferred {$5000.00} XXXX to my crypto.com account XXXX XXXX Purchased {$5000.00} XXXX XXXX XXXX XXXX XXXX {$5000.00} from XXXX to Wallet to external wallet XXXX crypto.com transaction reference number : XXXX XX/XX/XXXX XXXX {$4900.00} deposited to XXXX XXXX he had me request for transfer of {$4900.00} sent copy of email from crypto.com withdrawal request to the XXXX XXXX XXXX where my money is then deposited into XXXX XXXX XX/XX/XXXX XXXX Bank transferred {$100000.00} USD to my crypto.com account XX/XX/XXXX XXXX Purchased {$100000.00} XXXX XX/XX/XXXX XXXX XXXX XXXX {>= $1,000,000} XXXX to Wallet to external wallet XXXX XX/XX/XXXX XXXX {>= $1,000,000} deposited to XXXX balance on XXXX is {$100000.00} XX/XX/XXXX XXXX Bank transferred {$130000.00} USD to my crypto.com account XX/XX/XXXX XXXX Purchased {$130000.00} XXXX XX/XX/XXXX XXXX XXXX XXXX {$130000.00} XXXX to external wallet XXXX XX/XX/XXXX XXXX Bank transferred {$180000.00} XXXX to my crypto.com account XXXX XXXX Purchased {$150000.00} XXXX XXXX Purchased {$30000.00} XXXX XXXX XXXX XXXX XXXX {$180000.00} XXXX wallet to external XXXX XXXX XXXX XXXX {$180000.00} deposited to XXXX XXXX XXXX continued to walk me through trading on XXXX from XX/XX/XXXX to XX/XX/XXXX, when we my account reached {>= $1,000,000} he told me we need to cash out and deposit the money into my bank account. When I request for withdrawal of {>= $1,000,000} through the Help Center, I was advised I had to pay upfront XXXX in personal income tax before a withdrawal can be processed and that the Exchange 's tax department will file a return with the IRS withing twenty days of the successful filing and will send me a master form via email for my review! XXXX even tries to get me to get loan, borrow from family and friends, and to sell my engagement ring. He promised me that he would get me a bigger ring and that my ring is a curse. He made me believe that we had a happy and fulfilling future together and I did try to a get loan, borrow money and sell my ring to no avail. I even asked my daughter 's best friend to loan me money, but he was smarter than me and told me that I should not have to pay upfront tax on capital gain and that's when I realized I was scammed. My XXXX just sank, I felt numb, I felt my world just crumbling down. I am devasted and hurt and I don't know what to do. I can't sleep at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX How am I supposed to pay my bills? I am just a XXXX and a XXXX mom of two. That money was from savings from my XXXX XXXX XXXX, and from my own years of work. I was so careful with my money till now and was emotionally manipulated by this man into trusting him with helping me get more. I really believed he was going to give me a good life and a better future me and my kids. So far, I haven't been offered much help even though I have reached out many times, and I simply don't know what else I can do.
|
| 08/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I met on XXXX a woman who identified as XXXX XXXX with phone number XXXX who initially agreed to meet me in XXXX but indicated that she left for XXXX XXXX to take care of her sick mother. She indicated her profession is a financial advisor and an investor. She gave her mother the phone number XXXX. She avoided giving her address due to earlier harassment or coming on video chat. She communicated with me on XXXX and occasional phone calls. She had a XXXX accent. She informed me she is fluent in XXXX, XXXX, and XXXX. We had a romantic chat on XXXX all along. She invited me to cryptocurrency trading and guided me to register with the reputed company called Crypto and goes with an app called Crypto.com and then to Crypto.com app and its XXXX app where these XXXX can be linked which I did. Then she guided me to the short-term trading platform XXXXXXXX browser within the XXXX app. I sent a wire transfer through XXXX XXXX XXXX on XX/XX/XXXX to Crypto.com receiving an address for XXXX USD as a start. She navigated the process of buying XXXX transferring them to XXXX, and posting them to this short-term trading platform address. She showed me a gain of 25 % in a minute of trade with a timed bet. Then she encouraged me with high pressure to send more to gain more which I did in steps with the last transaction of wire transfer on XXXX XXXX totaling XXXX USD. I had borrowed XXXX from three loans. The rest are my own savings. She also tranferred XXXX USDT to my account in this shor-term paltform. In between the trades, she said she transferred XXXX of her own money to boost the trading capacity to my account in the short-term platform. With the timed bets given by her on the trades, by XXXX XXXX the total balance on the account I have at the short-term platform reached XXXX XXXX. I waited for her to continue, but she insisted on putting in more money by borrowing it and sending it to the platform. I refused as I got stretched thin financially. Then I asked her guidance to withdraw and she asked me to send instructions to customer service of the short-term platform as " all withdrawal ''. The customer service indicated that the gain is XXXX, so a 12 % tax comes to XXXX, and wanted the tax payment in Cryptocurrency sent to the account in the short-term trading platform after which they shall allow the withdrawal. The deadline for payment was set as XXXX XXXX. I requested her to help but she declined and asked me to arrange the payment on my own. So, I withdrew XXXX from my XXXX at XXXX after paying XXXX as tax and sent it to my bank account. When I tried to send a XXXX USD wire transfer to Crypto.com, I couldn't get the baking address to send it. I checked with Crypto.com app customer service and the representative indicated that they found irregularities and blocked receiving the wire transfer. I tried to discuss further, but they declined to give specifics. I enquired about the short-term platform address for which Crypto.com customer service indicated that they dont have any affiliation and it is a Decentralized app. When I discussed with her the blockage from Cypto.com, she asked me to register with the XXXX platform which I did. On XX/XX/XXXX which was the deadline, when I tried to send the Bitcoin from XXXX to this short-term trading platform, XXXX locked me out stating for new users it is protection and also indicated that the address is malicious. Then I wrote to the customer service of the short-term platform giving the proof of Bitcoin and the blockage by XXXX. The customer service indicated that they extended it to XX/XX/2023. But I realized XXXX was still blocking me from sending the cryptocurrency to this short-term platform address. I decided not to proceed despite the pressure from XXXX XXXX to change the exchange platform to send the tax payment. I checked with short-term platform customer service about my inability to send as I got blocked, but to deduct the 12 % tax payment from the earnings for which they declined and insisted on the tax payment in cryptocurrency before XX/XX/XXXX. They also suggested changing the platform to pay the tax in Cryptocurrency and pay the tax before XXXX XXXX. I reviewed all the above, starting 1st week of XXXX, what is Decentralized app, the short-term platform address being flagged as malicious, and online lookout for XXXX XXXX where there was nothing. The phone number and its XXXX account XXXX are still active and traced to a VOIP number. No address could be found in XXXX XXXX for this phone number. I also searched online using the photographs she shared and they are coming from the XXXX account of XXXX who lives in XXXX, XXXX. I am not sure if XXXX XXXX XXXX is involved or not, but she appeared to be professional in creative and advertisement work. I have the record of my bank wire transfers, the record of navigation through apps with XXXX XXXX for cryptocurrency trades and bets, and the record of discussion with customer service with the short-term wallet. I sincerely require assistance to recover my funds and provide me the protection.
My email id is XXXX and my phone number is XXXX. My home address is XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 08/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Hello, allow me to express the fact that i am very frustrated wifh this whole situation as it has been over 70 days and i have had close to if not more then 100 emails on this topic with Crypto.com and am currently seeking letigation on the matter.
i was double charged by many hotels in the past year and it is frankly disgusting, which is the case for the situation at hand as well. The transaction was on XX/XX/2021, i realized it in XXXX ( I even gave Crypto.com aheads up that the reversal would occur at least a week prior to it beinf processed ), at which point upon having the opportunity to address it, wifh the merchant directly, i did, i was immediately provided a full refund directly to my payment card, Crypto.com Visa Card, the merchant refunding me XXXX way back on XX/XX/XXXX, nearly 70 days ago, is that not ample time to place it rightfully into my account? The irony is that they process should be absolutely flawless from the point of issuing the refund to it returning to my account. It is more then concerning that such a process is the reason i have no other choice but to bring this all in front of a judge. Frankly it bothers me that this has to happen. I have tried all in my power to assist Crypto.com in rectifying their error and they consistantly attempt to insult my intelligence. I have provided the receipt showing each and evefy possible data point that one would ever need in order to find a transaction within any system. I provided alternative keywords that may differ between systems, i contacted the XXXX By XXXX Accounting department at the hotel itself, I contacted the XXXX By XXXX Corperate office accounting department both of which affirmed fhe front desk manager/docuement provided that the transaction was refunded and was indeed within the grasp of Crypto.com system, i was provided a dispute form to fill out on XX/XX/XXXX which i was promised that no later then ten days following its completion i would be provided a provisional credit, which not only was i tricked in the form of an outright lie that they refuse to honor yet they recognize their representive providing me that promise, I came to analiyze the approach they were/are attempting and made it abundantly clear to all parties ( Crypto.com and XXXX By XXXX ) that i was not to be used as a vehicle to defraud the XXXX By XXXX by mesns of a Dispute form in effort to obtain a chargeback for a transaction that was clearly and evident refunded to me already.
This is where i stand as i am treated unfairly, am sick of being tricked, and in a state of confusion as to how this has even occured, in this day and age this should not be within the realm of possibilities it is primitive and grossly ludicious.
more then 100 emails on this topic with Crypto.com and am currently seeking letigation on the matter.
i was double charged by many hotels in the past year and it is frankly disgusting, which is the case for the situation at hand as well. The transaction was on XX/XX/2021, i realized it in XXXX, at which point upon having the opportunity to address it, wifh the merchant directly, i did so. Simplicity, that is the word that i would place on the interaction with the merchant, as i was immediately provided a full refund directly to my payment card, Crypto.com Visa Card, the merchant refunding me XXXX way back on XX/XX/XXXX, nearly 70 days ago, is that not ample time to place it rightfully into my account? The irony is that they process should be absolutely flawless ( XXXX ) from the point of issuing the refund to it returning to my account. It is more then concerning that such a process is the reason i have no other choice but to bring this all in front of a judge. Frankly it bothers me that this has to happen. I have tried all in my power to assist Crypto.com in rectifying their error and they consistantly attempt to insult my intelligence. I have provided the receipt showing each and evefy possible data point that one would ever need in order to find a transaction within any system. I provided alternative keywords that may differ between systems, i contacted the XXXX By XXXX Accounting department at the hotel itself, I contacted the XXXX By XXXX Corperate office accounting department both of which affirmed fhe front desk manager/docuement provided that the transaction was refunded and was indeed within the grasp of Crypto.com system, i was provided a dispute form to fill out on XX/XX/XXXX which i was promised that no later then ten days following its completion i would be provided a provisional credit, which not only was i tricked in the form of an outright lie that they refuse to honor yet they recognize their representive providing me that promise, I came to analiyze the approach they were/are attempting and made it abundantly clear to all parties ( Crypto.com and XXXX By XXXX ) that i was not to be used as a vehicle to defraud the XXXX By XXXX by mesns of a Dispute form in effort to obtain a chargeback for a transaction that was clearly and evident refunded to me already.
This is where i stand as i am treated unfairly, am sick of being tricked, and in a state of confusion as to how this has even occured, in this day and age this should not be within the realm of possibilities it is primitive and grossly ludicious.
|
| 07/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I need justice for breaking regulator policies- XXXX XXXX XXXX XXXX XXXX orders.
I am writing to express my deep disappointment with the way crypto.com handles consumers ' disputes and we need the justice from Crypto.com I want to mention that I already reached you a lot of times asking you to take responsibility for failing to prevent the fraud that took place utilizing your platform from occurring.
I am in serious concern regarding the recent revelation that Crypto.com has received a warning from the XXXX XXXX XXXX XXXX XXXX XXXX XXXX for violating XXXX XXXX XXXX XXXX XXXX regulations. This information has come to my attention, and it is essential that I highlight its relevance to my own situation, in which Crypto.com allowed unauthorized transactions to proceed, resulting in financial loss.
Coinciding with the proliferation of cryptocurrencies in mainstream society, XXXX XXXX has introduced several bills aimed at providing more clarity to the emerging sector. The bipartisan introduced Responsible Financial Innovation Act ( RFIA ) is designed to provide regulatory clarity for agencies charged with supervising digital asset markets, provide a strong, tailored regulatory framework for stablecoins, integrate digital assets into existing tax and banking law, and spur innovation in the field of digital assets.
The XXXX XXXX released an XXXX XXXX ( XXXX ) outlining an approach to address risks stemming from the growth of digital assets and blockchain technology while supporting responsible innovation. The XXXX focuses on XXXX key priorities : ( 1 ) consumer and investor protection ; ( 2 ) financial stability ; ( 3 ) illicit finance ; ( 4 ) U.S. leadership in the XXXX XXXX XXXX and XXXX XXXX ; ( 5 ) financial inclusion; and ( 6 ) responsible innovation.
Under the Bank Secrecy Act ( the BSA ), XXXX regulates XXXX On XX/XX/XXXX, XXXX issued guidance that stated the following would be considered XXXX XXXX ( i ) a virtual currency exchange; and ( ii ) an administrator of a centralized repository of virtual currency who has the authority to both issue and redeem the virtual currency. XXXX issued guidance that stated as follows : An administrator or exchanger that ( 1 ) accepts and transmits a convertible virtual currency or ( 2 ) buys or sells convertible virtual currency for any reason is a money transmitter under XXXX regulations, unless a limitation to or exemption from the definition applies to the person. See XXXX, Application of XXXX Regulations to Persons Administering, Exchanging or Using XXXX XXXX ( XX/XX/XXXX ).
An XXXX that is a money transmitter must conduct a comprehensive risk assessment of its exposure to money laundering and implement an XXXX XXXX XXXX XXXX XXXX program based on such risk assessment. XXXX regulations require XXXX to develop, implement, and maintain a written program that is reasonably designed to prevent the XXXX from being used to facilitate money laundering and the financing of terrorist activities. The XXXXXXXX XXXX must : ( i ) incorporate written policies, procedures and internal controls reasonably designed to assure ongoing compliance ; ( ii ) designate an individual compliance officer responsible for assuring day-to-day compliance with the program and BSA requirements ; ( iii ) provide training for appropriate personnel, which specifically includes training in the detection of suspicious transactions ; and ( iv ) provide for independent review to monitor and maintain an adequate program.
All U.S. persons are prohibited from doing business with foreign nationals who are on the XXXX XXXX XXXX XXXX XXXX Entities List ( XXXX XXXX XXXX of the U.S. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ). XXXX provides an updated and searchable version of its XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX requires all U.S. citizens to block ( i.e., freeze ) the assets of individuals and companies who are engaging in transactions with ( i ) countries that are subject to U.S. XXXX XXXX, ( ii ) certain companies and entities that act as agents for such countries, and ( iii ) certain individuals that act as agents for such countries. It is important to have a compliance program in place to avoid ( or mitigate ) receiving civil and criminal penalties from XXXX for non-compliance. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX ( XX/XX/XXXX ).
I request that Crypto.com conduct a thorough investigation into my case and take appropriate measures to rectify the situation.
This should include : A comprehensive review of the unauthorized transactions and associated accounts involved in the fraudulent activity.
A transparent explanation of how Crypto.com 's XXXX violation may have impacted the security and integrity of customer accounts and transactions.
A commitment to compensating affected customers for any financial losses incurred as a direct result of Crypto.com 's failure to adequately protect their funds and prevent unauthorized transactions.
Thank you in advance for your assistance.
Respectfully, XXXX XXXX Phone : XXXX Address : XXXXXXXX XXXX XXXX XXXX XXXX XXXX
|
| 09/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello, My issue is with the app / crypto platform " Crypto.com '' a trading / storage platform for assets such as XXXX XXXX XXXX and the like ( " Company '' ).
In XXXX of XXXX my account was disabled and my assets " frozen '' ( or transferred to ) the Company without any explanation or reasoning. When I tried to figure out what the issue was, I was simply told " we are allowed to do this because it is in the terms and conditions and we have determined you " breached the contract '' ''. For the last year and half plus, I have been trying in every possible way to remedy the situation, including attempts to solve the issue that caused the problems ( they would never confirm exactly what it was, but I had believed it was due to their taking of massive transaction fees using a variety of " entities '' that were never fully disclosed, thus prompting me to shut down my checking account for fears that someone had hacked my account and would continue to take large sums ). To simply state " you have breached '' and then take the money / assets from my account without any explanation is not something that you can validate simply by including the desired action ( here, taking assets without any information / reason ) in a extremely long / arduous terms and conditions provision.
Ultimately, they have continued to repeat the same lines and state that they are well within their rights to steal my assets without providing any legitimate reasoning. While a company like Company can say that " terms and conditions '' are fully binding, I know that one can not have their assets frozen or confiscated without due process ( or at the least, full and complete explanation of what was breached ) in the US and I believe that since they are incorporated in XXXX, they feel they are outside of US laws/ regulation. However, Company is very much doing business ( and has employees/ offices - recently bringing in a high profile music executive based in XXXX XXXX XXXX to handle their NFT partnerships ) in the U.S. and targets U.S. consumers via online ads, partnerships ( see their joint credit card with VISA released recently and available to US applicants ).
When Company shut down my account and " froze '' my assets, my digital currency was valued at roughly {$4000.00}. Of course, with the rise in prices of XXXX XXXX and digital currencies/ assets over the last year and a half, that number could be well over {$6000.00} at this point ( one in particular was a good bet with an increase of over 200 % in a matter of months back in XXXX - XXXX XXXX ) and given the rise in certain assets, in the future, this could be wildly profitable - something I would miss out on completely. I am doing my best to scour my emails for details of each transaction so I can get a more definitive amount / number of " coins '' ( so to speak ) but based on my knowledge of my account to date, that is a reasonable estimate ( if not on the low side ).
I have tried to be reasonable and even offered to simply have my assets transferred to my new wallet and then they could do what they wish with my account but I continue to get the same answer.
While I understand that crypto currencies and the marketplace is with it's risks, the Company is one of the biggest players in the industry and makes hundreds of millions off of people like myself ( based in the US and all over the world ), so it was supposed to be safe and secure ( they actually make that a big part of their advertising - that they are the " safe and secure '' platform for trading and storing crypto ).
I am very concerned that this has probably happened to a lot of people like myself and it is extremely frustrating to feel like you have zero recourse, hence my desire to submit this formal complaint and put it on record. Hopefully this will put a stop to their fraudulent activities and their believe that theft is OK, so long as it is included in their " terms and conditions ''. I am not some extremely wealthy partner of theirs or trader who has the resources to sue/ bring suit against someone like Company, and it is clear they know that or else I believe they would never have included the language they have in their signup " contract ''.
I have all of the correspondence back and forth between myself and various members of their support team and am happy to provide any additional documents that may be required. In the meantime, I have provided two specific emails where they said they were shutting me out and where they re-reference the specific part of their terms and conditions that they believe gives them the ability to do what they are doing without recourse.
Thank you again for your time in assessing my complaint and I will look forward to hearing from someone soon.
|
| 05/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
After I filed many complaints with contact @ Crypto.com only 8 days after my first transferred money into Crypto, but their reply is the same contract police officer. Which I did ( police report # XXXX ). The police officer as requested crypto to track the money back, but no action from Crypto. I made multiple wiring transfers from 3 banks to Cryptos bank XXXX XXXX XXXX. to my Cryptos wallet address XXXX ( Unique code XXXX ). Then I transfer the {$300000.00} ( multiple times ) to the scammers Crypto wallet address : XXXX. The scammer helped me to trade with XXXX XXXX XXXX downloaded in XXXX XXXX XXXX XXXX XXXX XXXX is scam App and it has been taken down by XXXX XXXX XXXX a few months later. The Crypto allows scammer to create wallet might break financial regulations. When I tried to transfer money out, I could not transfer any my money out but they asked me to transfer in $ XXXX ( 40 % of my total assets ) fresh money from my banks. I have contacted my banks in 8 days after the wiring transfer. After my bank requested Crypto to wire money back to me but not reply from Crypto.
The scammer contacted me via XXXX XXXX mobile phone XXXX XXXX XXXX XXXX XXXX ID : XXXX Scammers XXXX XXXX XXXX ( Mobile App ) maybe XXXX XXXX XXXX XXXX Stop : XXXX XXXX From my banks I transferred into the my crypto wallet ( address XXXX ) I transferred money to a scammer 's wallet ( address XXXX ) XXXX XXXX : WIRE OUTGOING to XXXX XXXX XXXX for XXXX XXXX XXXX {$3500.00} dated XX/XX/2022 {$6000.00} dated XX/XX/2022 {$10000.00} dated XX/XX/2022 XXXX XXXX : XX/XX/2022 XXXXXXXX WIRE OUTGOING {$260000.00} ( XXXX XXXX XXXX ) to XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX : WIRE OUTGOING to XXXX XXXX XXXX for XXXX XXXX XXXX XXXX on XXXX XXXX, XXXX IRA XXXX XXXX XXXX XXXX XXXX IRA The complaint letter to Crypto as below : Dear Sir/Madam, I am writing to express my extreme dissatisfaction with the lack of assistance I have received from Crypto.com in resolving an issue that has resulted in a significant financial loss for me. As a first-time user, I entrusted Crypto.com with my hard-earned money, and I was shocked to find that I was allowed to transfer a large sum of {$300000.00} to unknown wallets without any verification or authentication process.
These transactions were clearly abnormal considering I am a new user, and I am appalled that Crypto.com allowed such a significant sum to be transferred without any security measures or authentication checks. I had assumed that Crypto.com would have adequate measures in place to prevent fraudulent transactions and protect its customers. However, I was deeply disappointed to discover that this was not the case.
Despite my repeated attempts to resolve this issue through your customer support channels, I have received no assistance or support whatsoever. This has caused me a great deal of frustration and emotional distress, and I feel that my trust in your company has been severely betrayed.
I demand that Crypto.com take immediate responsibility for this issue and provide me with a satisfactory resolution. This includes the following : 1. A detailed explanation of why such a significant transaction was allowed to take place without any verification or authentication process.
2 Dispute Resolution 2. A thorough investigation into the matter to identify the individual ( s ) responsible for the fraudulent transaction and hold them accountable.
3. A full refund of the amount transferred to the unknown wallets.
4. Compensation for the financial loss, emotional distress, and inconvenience caused by this issue.
5. A formal apology for the lack of assistance and support provided in resolving this issue.
If Crypto.com fails to take responsibility and provide a satisfactory resolution, I will have no choice but to escalate this matter to higher authorities and seek legal recourse. I will also make it my mission to share my negative experience with as many people as possible to warn them about the risks of dealing with Crypto.com.
I hope to receive a prompt response from Crypto.com and a satisfactory resolution to this issue.
Thank you for your attention to this matter.
Sincerely, XXXX XXXX
|
| 01/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
Around XX/XX/2022 and on two separate occasions, I ( made significant financial transfers from my XXXX XXXX bank account using Crypto.com as the intermediary foreign exchange to accounts in my name listed within the XXXX XXXX XXXX XXXX. The XXXX web site at the time claimed that XXXX XXXX XXXX XXXX was a trading platform for the purpose of buying and selling currencies. Within this platform, I initially held a trading account with the XXXX XXXX XXXX - XXXX. In Late XXXX ( about XX/XX/XXXX ), that account was transferred to a new account with XXXX XXXX XXXX XXXX XXXX Conducting XXXX trading activities in both these accounts, I amassed some profits according to the information that they provided me but when I attempted to withdraw my large initial investment from the XXXX XXXX account, I ran into delays and bogus tax requirements that prevented me from withdrawing not only my " profits '' ( if they were ever real ) but also my initial investment. In short, I never received the services that XXXXXXXX XXXX XXXX XXXX ( hereafter XXXX ) offered on their web page and learned, after some internet research, concluded that I was the victim of a totally fraudulent investment scheme. When I challenged the actions of XXXX XXXX XXXX regarding the bogus tax requirement that they levied before they would release my funds, I received no help. This caused me to conclude that I was the victim of a scam and that the profits I thought I had amassed were not real but rather, fabrications designed to get me and other like me to invest money in these XXXX based entities. I realized at that point that going. after the XXXX firms for redress was unlikely to yield further success, so I turned my attention to Crypto.com, the exchange agent that sent my funds to the XXXX XXXX XXXX account. As a dealer in international currencies, I felt that Crypto.com had a fiduciary responsibility to ensure, to the best of their ability, that funds were being transferred to legitimate entities in order to protect their customer 's interests ( there were fees associated with the crypto.com service ). I wrote a letter to Crypto.com that laid all this out and requested redress from crypto.com for failure to. protect my funds by ensuring that they went to a legitimate entity. In an email response, they denied all responsibility.
Throughout this saga, my dealings with the XXXX agent who was offering me instruction and investing advice, I had no idea that I was potentially dealing with a fraudulent scheme until late XXXX. The agent instructing me in how to invest in currency using the XXXX XXXX XXXX and ( later ) XXXX XXXX XXXX XXXX used my lack of knowledge and the processing of my payments through Crypto.com to create an air of overall legitimacy that, of course, proved not to be true. This was the first time I had any dealings with Crypto.com and cryptocurrency in general. I was manipulated and deceived for over a month, and I am confident that if I had suspected the scam during this time, I would have stopped the transactions. However, I was receiving constant lies and cleverly fabricated documentation from the scammers. I was told that Crypto.com as a currency exchange was a temporary payment processor, which after some research I believed because Crypto.com does provide payment services. However, I was saddened to learn ( after the fact ) that Crypto.com didnt perform any security checks to validate the legitimacy of entities to which their clients were sending funds. As a major player in the XXXX XXXX XXXX, Crypto.com either knew or should have known of fraudulent investing schemes such as this and had a responsibility to warn consumers of the general dangers involved or and the specific dangers in dealing with firms such as XXXX XXXX XXXX and XXXX XXXX XXXX. Instead, they simply took their frees and passed my funds along.
|
| 04/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American, Servicemember |
|
I WAS LEAD TO believe by the advertising of this company called CRYPTO.COM that it allows the patron to control, invest, deposit or withdraw funds such as bitcoin companies like XXXX or XXXX XXXX. These two companies are developed and mined in the United States. I found out later, after I invested my money that CRYTO.COM is a foreign company base out of XXXX. They take your money, charge enormous fees and seize your money and do not allow the patron to invest in the bitcoin of their choice. Then they make it almost impossible to make withdraws back to your Bank account as your given ultimatums to sign their forms after you have already made several deposits. Then they seize your money for 180 days so they will use the patrons money to make money for themselves at interest rates very high and invest the patrons money in risky bitcoin. Then if their is a loss in the invest ment the patron losses their money, but if their is a large profit Crypto.com keeps the profit for themselves on a daily bases and pay the patron only 10 % on any funds left in their account aAT THE END OF THE 180 days, So you are lead to believe you have control of your own funds, that is, until the deposit is made then you basically lose all control of your invested funds and receive a Debit /Visa card in the mail two weeks later that you can not withdraw any funds from until 180 days later.
So you have no control of your invested money and trying to get help or speak to a real person about your problem is difficult at best. After about 20 tries with the number they give and going through a difficult set of questions im told i will receive a phone call back or an ema I l of some type investigating the problem.
However if you say to the machine that you are a new customer wanting to invest money, ha, well after about a 30 minute hold time your put through to a young man who speaks broken English only knows how to say " NO ''.
He said my money was locked away and I could not withdrawn Any funds until 180 days later because he said the money was, " Stake funding ''.
However, if their are any losses from the. investments of your funds you lose your money, as the money seems to deplete slowly at times and jumps back and forth- up & down.
This company named CRYPTO.COM makes money regardless of the patrons losses or gain. So say at the end of the 180 days your {$5000.00} investment is down to say {$1500.00}. They promise to pay you 10 % of that balance for using your money!. And the young man said their was no way I could invest my own money or get my original investment of {$5000.00} back just days after I tried using their complicated format which leads the patron into unwittingly allowing CRYTO.COM full control of your money to invest or spend your money on reckless investments, which can lead to the loss of your entire funds. I feel like this is a new start up company and do not yet have the platform to invest anyone 's money.
I really believe this company should be sanctioned from doing business in the United States as Older investors or military personnel could invest in this company that imitates an established investment brokerage company.
Then when they are deployed and need their funds they would not have the ability to withdraw their funds. The funds would either tied up for 180 days or gone because of risky uneducated investing by novice unregistered brokers. Why? Because their bitcoin crypto platform is either not properly maintained or this company is seeking older novice investors or military personnel to use and scam the profitable high interest rates paid by high dollar XXXX 's!!!!
|
| 01/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Good afternoon, I hope your day is going well. I am submitting this Complaint to inform CFPB that I have been a victim of an Investment Fraud Scheme and would like to File an Official Complaint on Crypto.com App with your Organization. On XX/XX/XXXX, I connected with a FINRA Licensed Broker by checking the Brokercheck.finra.org website for a Reputable License Investment Broker to provide a service for investing. The Broker 's name that I chose was XXXX XXXX XXXX. Her CRD # which CRD stands for Central Registry Deposit Number is XXXX. FINRA.org FINRA stands for Financial Industry Regulatory Authority provided information that she is currently employed with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX KY XXXX and their CRD # is XXXX. Also, licensed as an Investment Advisor with XXXX XXXX XXXX XXXX XXXX-XXXX XXXX XXXX XXXX XXXX TX XXXX and their CRD # is XXXX. She has a XXXX XXXX and XXXX XXXX. XXXX XXXX XXXX and I started conversing through XXXX XXXX. Her XXXX XXXX contact number is XXXX. Her email address is XXXX. We started conversing on XX/XX/XXXX up until XX/XX/XXXX. She sent me an XXXX XXXX. She stated that she trades for clients and takes XXXX percent of the profits she makes for her clients and clients can take their profits at any given time or she would advise re-investment. She advised me to set up a Crypto.com account. I had never used Crypto.com or ever did any kind of Investing. She would send me attachments with my name and showing the Trade Settlements with Amounts Invested plus Amounts of Profits on a weekly basis. Therefore, when it came time for me to take the profits, she informed me of another party that needed funds in order to get the profits. This company was XXXX and they sent emails in reference to what would be required in order for me to take the Trade Settlements. They informed me that Taxes would have to be paid and a Certificate was needed for the 1st Time Withdrawal Option for profits. I have been De-frauded out of a total of {$110000.00} which is all of my savings. I havent been able to eat nor sleep since my last communication with her on the XXXX XXXX since XX/XX/XXXX. I have all documentation that was involved with this broker. Please see below in reference to the breakdown of the monetary values involved. I have my bank XXXX XXXX XXXX involved in investigating the Scam as well. Please help to stop this broker from taking advantage of others now and in the future. PleasePlease.Please. I look forward to speaking with someone soon in reference to this issue.
XXXX $ XXXX XXXX $ XXXX Transfer XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX XXXX $ XXXX Also, as an FYIplease note that this Broker is still at these games. On XX/XX/XXXX @ XXXX am and because she has blocked me from contacting her through the XXXX XXXX. I had my son contact her acting like he wants to be a potential client and she responded to him. PLEASE HELP!!!! I reached out to XXXX XXXX XXXX XXXX by Certified Mail and Complaint and their Employee Relations Fraud Division returned my call on XX/XX/XXXX to Confirm that XXXX XXXX XXXX is an Active Employee as a Licensed Broker with XXXX XXXX XXXX XXXX but they were aware that a Fraudster was Impersonating XXXX XXXX XXXX. She stated that I was not the first person that this Fraudster has done this Too using the Crypto.com App and they were aware of this Issue. As a Consumer, I would like to see that the FINRABrokerCheck.org Website will include some kind of Alert that someone is impersonating this Broker as XXXX XXXX XXXX and provide WARNING of a Potential Scam Alert.
Sincerely, XXXX XXXX
|
| 10/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding a distressing experience I recently encountered as a victim of a cryptocurrency scam. My case involves a significant financial loss totaling over {$300000.00}, and I am deeply troubled by the lack of support, accountability, and regulatory oversight in the crypto industry, as well as the apparent cooperation of cryptocurrency exchanges in facilitating scams. My complaint was previously submitted, but it was closed without any resolution, leaving me speechless and financially devastated.
Case Details : Case ID XXXX : XXXX Case ID XXXX : XXXX I was ensnared in an elaborate scam that left me in a state of financial distress. I received instructions from the scammers to make payments using cryptocurrency, despite my complete lack of experience and knowledge in dealing with cryptocurrencies and the associated platforms. These malicious actors assured me of guaranteed returns on my investment and offered financial advisory services, but I soon discovered that I had fallen victim to a well-orchestrated scam.
Subsequently, I attempted to dispute these transactions with the cryptocurrency exchanges involved, but instead of offering assistance, they shifted the blame onto me, the victim. This unfair treatment only added to my frustration and financial loss. When I turned to the Consumer Financial Protection Bureau for help, my complaint was closed without any resolution, leaving me feeling helpless and abandoned.
The primary issues I wish to bring to your attention are as follows : Lack of XXXX XXXX : I am deeply concerned about the lack of adequate regulations in the cryptocurrency industry. This void in regulatory oversight has enabled scammers to operate with impunity, targeting inexperienced individuals like myself. It is disheartening to witness such a gap in the system, allowing scammers to steal funds without repercussions.
Cooperation with Scammers : I suspect that certain cryptocurrency exchanges are facilitating these scams by allowing scammers to use their platforms without effective monitoring and security measures. Such a lack of vigilance not only jeopardizes the financial well-being of innocent individuals but also undermines the credibility of the cryptocurrency industry as a whole.
Unmet Responsibility : The lack of engagement and responsibility shown by the XXXX exchanges and financial institutions involved in these transactions is deeply distressing. If there were robust regulations in place or if someone had contacted me from these entities to inquire about the transactions, I might have been saved from this manipulation and the eventual loss of my funds.
I respectfully request that you thoroughly investigate my case and take appropriate actions to rectify the situation. Specifically, I urge you to consider my request for a financial reimbursement of the funds I lost as a result of this scam.
I implore the Consumer Financial Protection Bureau to use its influence and authority to ensure that the cryptocurrency industry is held accountable for its role in facilitating scams and that necessary regulations are put in place to protect individuals like me from falling prey to such fraudulent schemes.
I eagerly await your response and the steps that will be taken to address my complaint promptly. My faith in consumer protection agencies like the CFPB is contingent on the actions taken in response to cases like mine.
Sincerely,
|
| 09/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I opened an account with Crypto.com ( XXXX ) a year ago and recently had a serious problem with their Customer Service ( CS ). I have been using their prepaid card ( which they more commonly refer to as a debit card ) over the past year without too much trouble. The card uses the Visa payment network and it is my understanding that funds are processed through XXXX XXXX XXXX. Recently I discovered the card was frozen, after I tried using it at an XXXX station ( where I know I initially entered the wrong PIN ). I reached a customer service representative through their app, then had follow-up dialogue via email.
They told me they would unfreeze my card after I performed some procedures for them, specifically ; Take a selfie photo of my face and upper torso, including my elbow while holding a paper with a few explicit things written on it. I told them that I would not do that. I elaborated, with obvious frustration, that I considered their request personally invasive and beyond any reasonable expectation that should be imposed on a customer. I urged them to perform some alternate identity verification process with me which did not violate my personal privacy and comfort level. Their response was dismissive, exclaiming " to proceed with your request you will have to provide us with your selfie ''. I requested an explanation of their policy and to speak with a senior manager. I was denied an explanation, denied my appeal to a senior manager, and denied any chance to talk over the phone since CS reportedly did not have a phone line. Their response again, " to proceed with your request you will have to provide us with your selfie ''.
When I signed-up with them I completed all XXXX requirement and agreed to their Terms & Conditions ( T & C ). Their T & C had no mention of any type of physical procedures I might be subjected to in order to access the funds I deposited with them. Their T & C does not grant them unlimited range to modify their security protocols without notice. Their T & C does not grant them unlimited access to my personal privacy. I am convinced their evaluation of my physical identity would be inconclusive, since my appearance has significantly changed, but my disclosure of those details is not their business.
I'm looking for a resolution, but I'm limited to only the one option they presented me and only one option I can think of : 1. Violating my personal convictions regarding privacy and comfort, conceding to perform the procedures and provide personal photos to XXXX CS. This opens me up to further discrimination and harassment, as I expect they will request more photos/proof, violating my federally protected class.
2. Sue XXXX for the value of the funds that they seized, while I terminate relationship with the company.
3. Obtain through outside means, contact with XXXX senior management who understands and can correct the situation for me, and hopefully other customers having similar experiences.
I am not willing to easily conceded my personal virtues, especially to satisfy such undignified compliance criteria, that undoubtedly leads to my victimization. If the matter had to be resolved in court, I imagine that XXXX would have a hard time continuing to argue that my personal photos were still needed to sufficiently verify my identify. The 3rd potential resolution option would be wonderful, hopefully CFPB can help.
|
| 09/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
To : Cryto.com Email : XXXX XXXX XXXX Attn : XXXX XXXX - Claims/Disputes Object : This is an official request of a charge back Sir/madam. My name is XXXX XXXX XXXX, I am a client of your Crypto and I am writing to you to raise your awareness regarding an issue that I had lately with my funds which have been transferred to some fraudulent and illegal destination known under the name of Crypto which belong to scam with total amount of XXXX USD.
Let me tell you more about how this tragedy happened to me : It all started over phone text messages, making up friends, and then connected me into a telegram group. Over the telegram group, we started texting each other for almost a month just to have conversations about world events. Suddenly gear was switched on stock and market conditions. She showed all her investments in crypto with screenshots and a website that we can start betting when Bicton up and down events.
The website XXXX XXXX XXXXXXXX wherein we create an account and then, without any investment, we can try out fake currency. She showed a consistent profit of 20 % on the investment. Having one month of trust with her, I started investing a smaller amount of {$1000.00} and did withdrawals of {$2000.00} after two weeks of cryptocurrency trading using this website : XXXX XXXX XXXX
While we continue for months of trading, I have invested {$87000.00}, and the profit shown on the website is {$290000.00}. Now I'm trying to withdraw the money, but my account withdrawals are frozen, and they're asking me to deposit the additional funds. Later I realized I had been scammed, and she is staying that your money and your problem dealing with the crypto exchange of XXXX XXXX XXXX
Also, here are screenshots of transactions attached to this letter along with the detailed transactions are listed.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX Total Today, I feel lost because my financial situation has worsened ; I feel betrayed. How come the cryptocurrency exchange, i.e., crypto.com, that I trusted, didnt even take the initiative to warn me about these people? Why did you just not stop the transactions since, with the crypto.com system, you can detect the unsecured destinations of funds?!!!!
Thats why I am coming to you with this official request to refund my full lost money for the amount of XXXX USD. Either you claim it from the beneficiary bank where you allowed my money to go, or you reimburse me from your pool because, as a crypto.com, you are responsible for protecting your clients funds. I hope you will not shift liability and assume the consequences of your mistake. I want to stay your client for longer and keep receiving your services. Still, for this, you have to show maturity and act to resolve this issue without taking the initiative to go to your regulator complaining about your failure in the protection of your clients.
Looking forward to hearing from you a positive response. Best regards, XX/XX/XXXX XXXX XXXX XXXX Email : XXXX XXXX
|
| 09/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Subject : Complaint Against Crypto.com for Financial Investment Fraud Demand return of all invested amounts around $ XXXX To : cfpb Dear Sir/Madam, I am writing to file a complaint against Crypto.com for financial investment fraud. I have substantial evidence to support my claim, and I would like to share the details of this incident with you. The issue began in XX/XX/2021 when I registered for a XXXX card account with Crypto.com. Without my permission, the company divided my account into two separate accounts one for Crypto trading and the other for their XXXX card. The XXXX card turned out to be a fake debit card that only allowed deposits but not withdrawals. Crypto.com published misleading advertisements, falsely implying that they were a well-known American company. They claimed to have partnerships with XXXX and XXXX, offering free premium memberships for users who applied for their XXXX card. Believing Crypto.com to be a US-based company, I was surprised to find out that their headquarters are located in XXXX XXXX , with the company owner 's name being XXXX. The company has since changed its address and owner, now located in XXXX. The application process required excessive personal information, such as social security numbers and home addresses. This is an unreasonable demand for a foreign company since even US banks may not require a social security number when opening a new account. My account was illegally locked, preventing me from trading or withdrawing funds from the crypto account. I transferred approximately {$8000.00} from my XXXX XXXX account to Crypto.com, with the understanding that I couldn't withdraw funds for three months. However, after investing in their cryptocurrency and seeing the value rise to around {$15000.00}, I was denied the ability to sell. I contacted customer service, requesting them to sell on my behalf, but they failed to do so, and I was only able to withdraw less than {$1500.00}, losing a significant portion of my investment. Crypto.com never sent the promised XXXX card, which they advertised as having a {$50.00} production value. Despite claiming to have sent the card, I never received it and was not provided with a tracking number. They asked me to pay an additional {$50.00} for a new card, which I never received either. Crypto.com charged exorbitant fees in their virtual currency, which seemed to be entirely fabricated. The accounts were locked, meaning that while deposits were allowed, withdrawals were impossible. The debit card could not be used to transfer funds back to my bank account, essentially trapping my funds within their system. My account was compromised and used for fraudulent transactions. Despite having multiple security measures in place, my card information was stolen and used without reimbursement from Crypto.com. Additionally, when using the card to pay for items on XXXX, I received substandard products and was unable to dispute the charges successfully. I urge the FTC to investigate Crypto.com and their fraudulent practices. Their actions have caused me significant financial loss, and I believe they are operating a scam under the guise of a legitimate company. Your assistance in addressing this issue is greatly appreciated. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX DC XXXX XXXX XXXX
|
| 04/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Subject : Complaint Against Crypto.com for Financial Investment Fraud To : cfpb Dear Sir/Madam, I am writing to file a complaint against Crypto.com for financial investment fraud. I have substantial evidence to support my claim, and I would like to share the details of this incident with you.
The issue began in XX/XX/2021 when I registered for a XXXX card account with Crypto.com. Without my permission, the company divided my account into two separate accounts one for Crypto trading and the other for their XXXX card. The XXXX card turned out to be a fake debit card that only allowed deposits but not withdrawals.
Crypto.com published misleading advertisements, falsely implying that they were a well-known American company. They claimed to have partnerships with XXXX and XXXX, offering free premium memberships for users who applied for their XXXX card. Believing Crypto.com to be a US-based company, I was surprised to find out that their headquarters are located in XXXX XXXX XXXX with the company owner 's name being XXXX. The company has since changed its address and owner, now located in XXXX.
The application process required excessive personal information, such as social security numbers and home addresses. This is an unreasonable demand for a foreign company since even US banks may not require a social security number when opening a new account.
My account was illegally locked, preventing me from trading or withdrawing funds from the crypto account. I transferred approximately {$8000.00} from my XXXX bank account to Crypto.com, with the understanding that I couldn't withdraw funds for three months. However, after investing in their cryptocurrency and seeing the value rise to around {$15000.00}, I was denied the ability to sell. I contacted customer service, requesting them to sell on my behalf, but they failed to do so, and I was only able to withdraw less than {$1500.00}, losing a significant portion of my investment.
Crypto.com never sent the promised XXXX card, which they advertised as having a {$50.00} production value. Despite claiming to have sent the card, I never received it and was not provided with a tracking number. They asked me to pay an additional {$50.00} for a new card, which I never received either.
Crypto.com charged exorbitant fees in their virtual currency, which seemed to be entirely fabricated. The accounts were locked, meaning that while deposits were allowed, withdrawals were impossible. The debit card could not be used to transfer funds back to my bank account, essentially trapping my funds within their system.
My account was compromised and used for fraudulent transactions. Despite having multiple security measures in place, my card information was stolen and used without reimbursement from Crypto.com. Additionally, when using the card to pay for items on XXXX, I received substandard products and was unable to dispute the charges successfully.
I urge the FTC to investigate Crypto.com and their fraudulent practices. Their actions have caused me significant financial loss, and I believe they are operating a scam under the guise of a legitimate company. Your assistance in addressing this issue is greatly appreciated.
Sincerely, XXXX XXXX XXXX XXXX XXXX Washington DC XXXX XXXX XXXX
|
| 07/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
This complaint is refer to my previous complaint filed with # XXXX. Which was closed without solution. However, I would like to get more help because of the unsatisfied reply from the company to this complaint.
Consumer Financial Protection Bureau Subject : Complaint to Crypto.com Dear Sir/Madam, I am writing in response to the letter I received from the Consumer Financial Protection Bureau ( CFPB ) regarding my complaint against Crypto.com. I appreciate the CFPB 's attention to this matter, but I must express my dissatisfaction with the response provided by Crypto.com, as it fails to address the gravity of the situation and the exceptional circumstances under which I authorized the transaction.
While I understand that blockchain transactions are designed to be immutable and irreversible, it is imperative that the CFPB recognizes the unique circumstances surrounding my case. I can not stress enough the fact that I authorized the transaction under duress, as I was subjected to persistent manipulation and undue pressure. These coercive tactics compromised my ability to make an informed decision and rendered my consent involuntary.
It is unacceptable for Crypto.com to hide behind the immutable nature of blockchain transactions and the lack of control over third-party digital wallets as a justification for their refusal to take any remedial action. The CFPB must hold Crypto.com accountable for their role in facilitating a transaction that occurred under such exploitative circumstances.
I demand that the CFPB conducts a thorough investigation into this matter, not only focusing on the transaction itself but also on the actions and responsibilities of Crypto.com. The CFPB must engage with Crypto.com and any other relevant entities to explore all possible avenues for rectification, recovery of the digital assets, and holding accountable those responsible for the coercion I endured.
I implore the CFPB to take a strong stance against such malpractices and to act in the best interest of consumers who fall victim to coercive tactics in the cryptocurrency space. It is essential that the CFPB ensures a fair and just resolution to this matter, considering the exceptional circumstances and the potential implications it may have for others who have faced or may face similar situations.
Enclosed with this letter, you will find copies of all supporting documentation I possess, including relevant correspondence, records, and any evidence that substantiates my claims. I trust that these materials will provide a comprehensive overview of the coercion I experienced and the urgency for the CFPB 's intervention in this case.
I expect a swift and decisive response from the CFPB, indicating your commitment to investigating and resolving this matter. The protection and well-being of consumers should be at the forefront of the CFPB 's mission, and I trust that you will fulfill your duty accordingly.
Thank you for your immediate attention to this matter. I eagerly await your response.
Sincerely, XXXX XXXX
|
| 11/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Dear CFPB, I have spent months ceaselessly trying to inform and alarm your Crypto.com regarding the fraudulent activities of a company called XXXX. Unfortunately, the company continues to brush off all my attempts. Crypto.com staff are mistaking me for a fool by repeating the same nonsense sentence over and over. I provided the scammer account screenshot to the staff and pleaded with them to freeze the account and tip the FBI, law enforcement, and the Attorney General of Kansas. I provided all my case numbers and any information I could to the staff. But crypto.com company continues to provide no useful action against the scammer and wastes valuable time. Now this scammer has withdrawn all her money and fled the country. Since XXXX XXXX and its agents have started scamming people and there is several useful evidence from late XXXX and XXXX that Crypto.com has been aramid and informed about this scam company. Unfortunately, Crypto.com refused to take any action against this scam and block them. If crypto.com would have acted earlier, I and countless others wouldnt have been scammed in XXXX. I am holding Crypto.com company liable for the loss of my assets.
Crypto.com institution is the one who enabled all the maneuvers in this scam. It is utterly tragic that the crypto exchange did not sufficiently protect me from this fake investment. They had all the data and knew these were very high-risk transactions. It is possible that they requested authorization for the transaction, but in my eye, they failed in their basic fiduciary responsibility to protect me. The scam companies know the Crypto.com companys weaknesses and use them perfectly. their companys setup is perfectly designed for scammers and frauds.
Crypto.com company is assisting and aiding this scam and fraudulent company for a measly profit. It is very shameful that no one on their platform is doing any research or investigations on this fraudulent business. This company XXXX is scamming hardworking people like me and hiding their money at your company.
Crypto.com 's company action is very similar to the XXXX XXXXXXXX XXXX using XXXX money in their banks and gaining profit while poor innocent XXXX people were slaughtered by the XXXX government of XXXX. My current life goal is to bring down the XXXX and end their fraudulent activities. I dont mind adding the crypto.com company to the list of hurdles I must overcome to accomplish this. XXXX XXXX is holding over XXXX XXXX dollars of my money and I cant even touch it ; I can not withdraw a single dime. There are hundreds of people like me. I am not going to give up fighting until I bring the XXXX down and end their fraudulent actions. Either Crypto.com is helping me and assisting me in this fight or they are compromising their morals to stand with this scam of a company. I will take my fight to social media, TV, XXXX, and newspapers. As XXXX of the biggest cryptocurrency companies in the land, they dont want to aid and assist fake and fraudulent companies.
Sincerely XXXX XXXX
|
| 03/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Dear Madam or Sir, I, XXXX XXXX, residing at XXXX XXXX XXXX, XXXX, IL XXXX, XXXX has been defrauded of USD XXXX ( XXXX Dollars XXXX XXXX XXXX and XXXX Cents ).
I have already filed a case with XXXX Police Department and the details are : Report Number - XXXX The details of the police department are : XXXX Police Department XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX. XXXX XXXX XXXX : XXXX I have also separately filed cases with the FBI.
I was approached by XXXX XXXX ( President ) and XXXX XXXX ( Officer ) on a XXXX group. They told me that their company " XXXX " is associated with " Crypto ''.
As I was initially very skeptical of this kind of approach. XXXX assured me that I can check about Crypto and they only will be dealing in XXXX to prevent fraud.
I checked on Crypto and my checks revealed that Crypto is indeed a great company with impeccable credentials.
So XXXX assisted me to open the account in Crypto and she also guided me with the process of wire transfers to buy bitcoins in Crypto and then transfer to the associated company XXXX.
She repeatedly assured me that I can get the money back anytime I wanted and that the associated company XXXX only does all the trading for Crypto, due to regulations requirements.
I then transferred all my money in three tranches of XXXX, XXXX and XXXX Then suddenly XXXX wanted me to transfer another XXXX as they have once in a lifetime opportunity. I explained to her that I have no more money. She then encouraged me to get loans and even forwarded companies that will give loans. She also urged me to approach family and friends for personal loans.
And in the meantime, my husband 's health condition suddenly deteriorated. He is on XXXX and I needed some money urgently for his critical medical XXXX.
He had a massive XXXX XXXX and was admitted to https : XXXX for XXXX XXXX on XXXX XXXX XXXX
I asked XXXX for just USD XXXX out of the original USD XXXX I had transferred earlier.
And XXXX 's response just stunned me.
She told me that my money is " locked '' and there are penalties for early withdrawal.
I was not told about this, but I agreed to the penalties.
However, XXXX is now not returning my money.
Kindly find the evidence attached for reference : XXXX ) Details of the President - XXXX XXXX XXXX ) Details of the Officer - XXXX XXXX XXXX ) Wire Transfers ( all 3 transactions - XXXX XXXX and XXXX ).
XXXX ) Bitcoins bought ( all 3 transactions ) 5 ) Bitcoins transferred ( all 3 transactions ) 6 ) Complete Transaction History in Crypto 7 ) XXXX asking me to take personal loans I would request your immediate intervention so that I now get all my monies back. I am totally ok to pay the penalties.
I need urgent assistance, as this is causing us a lot of stress and is taking a major toll on my husband 's health.
Please freely contact me for any information/clarification. I shall be happy to provide the same as the top priority.
Thanking you and looking for a quick intervention Sincerely XXXX XXXX XXXX ( Cell )
|
| 08/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I really need your help please. I feel like I am in a scam in cryptocurrency through crypto.com. It all began when a lady approached me on XXXX where we started talking about the economy and she mentioned trading futures crypto. Long story short I began trading with my own funds while having some success. She then mentioned she would help me improve my profits by using some of her own funds in what they call a recharge. I dedicated some more of my own funds through this as well and had some more success in gaining profits. I thought everything was fine until she wanted me to invest more so I could profit more and I didn't want to do it. I went to withdraw my funds and the " customer service '' told me in order to withdraw my funds I would need to add 10 % ( {$1900.00} ) of my account total which was {$19000.00} at the time and then they would release my funds. They told me I needed to do this because it was a measure of the platform against money laundering, trafficking, etc. I did this but they didn't release my funds. They told me they had done another review of my account and since {$10000.00} of my funds had come from another account which was her account that I'd now have to pay an additional {$5200.00} which would be held for 7 days and if there weren't any complaints against me they would then release all of my funds. This is where a red flag should have come up for me and it kind of did but I wanted to get my funds out so I was focused on that. I deposited the {$5200.00} from my bank account into my crypto.com account and waited 7 days, they didn't release my funds. Now they've told me I need to pay taxes on my profits of {$2000.00} and they will release my funds. I am very suspicious now and I'm not sending them another penny of my money. I have put in about {$10000.00} of my own money then profited a little over {$5000.00} plus the lady that approached me about this supposedly put about {$10000.00} of her money in for the " recharge ''. I've dedicated some of my funds to some spot trading but in total the account has a little over {$26000.00} in it. I should have never fallen for this and I feel horrible about it. I really need your help. They have told me if I don't pay the taxes of {$2000.00} within 5 days they will freeze my account. I'm hoping I can get some of the funds back but I know that may not be possible at this point. I don't understand how crypto.com can fail and let things like this happen on their platform. I didn't get a huge red flag till I typed some things into XXXX last night and noticed on a california.gov website that another gentleman has had almost the identical experience to mine except his was far worse. I think he put somewhere around {$650000.00} in his account. My funds were deposited to my bank account to crypto.com then moved from there to XXXX XXXX of Crypto.com where they sit and these people won't release my funds to me.
Can you please get back to me as quickly as possible, thanks.
|
| 11/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
To Whom It May Concern, I present a timeline of events for clarity : XX/XX/2023 : I sent {$830.00} from my XXXX USDC wallet to my crypto.com USDC wallet via the XXXX XXXX ( Transaction : XXXX ). After the transaction didn't appear in my wallet after 30 minutes, I verified its success with the XXXX XXXX. ( https : XXXX ) I also verified the destination wallet address provided to me by crypto.com was unchanged and correct ( it was ).
XX/XX/2023 : Contacted crypto.com support via in-app chat, was informed of a 20-minute response delay but received none until the next day.
XX/XX/2023 : Received an email from crypto.com about changes in USDC transfers over the XXXX XXXX, which was too late to be helpful.
XX/XX/XXXX- Present : Repeatedly contact ( ed ) crypto.com support through the app and XXXX ( formerly XXXX ) direct messenger daily to resolve the issue.
XX/XX/2023 : Informed crypto.com through the support chat about the impending XX/XX/2023 deadline, referencing an article from XXXX, the USDC issuer, that outlined changes to USDC on the XXXX XXXX. ( XXXX XXXX XXXX XXXX ) XX/XX/2023 : Reiterated the XX/XX/2023 deadline to crypto.com support to address the issue before XXXX stopped processing transactions using the " old method '' ( now coined " USDC.e '' method ).
XX/XX/2023 : Compiled this chronology to document my efforts to recover the {$830.00} USDC/XXXX sent to my crypto.com wallet.
XX/XX/2023 : Sent an email with the above chronology to crypto.com support I was working with ( XXXX ) XX/XX/2023 : Sent a message through the customer support conversation I had open with crypto.com, requested an update.
XX/XX/2023 : Crypto.com support responded through the conversation in their app, letting me know they were " still checking into the matter ''. Informed crypto.com support that they had only 4 days remaining before the changes made that caused this whole issue would not be reversible, and they would be personally responsible for reimbursing my missing funds.
XX/XX/2023 : Sent a message through the customer support conversation I had open with crypto.com, requested an update. Received no response.
XX/XX/2023 : Sent a message through the customer support conversation I had open with crypto.com, requested an update. Received no response.
XX/XX/2023 : Emailed the primary crypto.com support email ( contact @ crypto.com ) letting them know it had been 2 weeks and I still have not received a resolution to my problem.
XX/XX/2023 : Sent a message through the customer support conversation I had open with crypto.com, requested an update. Received no response.
XX/XX/2023 : Started filling claim with CFPB.
In conclusion, this chronology highlights my ongoing attempts to resolve the issue with crypto.com and emphasizes the urgency of addressing the matter before the looming deadline of XX/XX/2023, when transaction processing changes may become irreversible.
Sincerely, XXXX XXXX
|
| 10/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/21 I wanted to send one of my crypto holdings from my crypto.com wallet to another address and I am required to enable XXXX in order to add an external wallet address, fine. After setting up XXXX and having to XXXX more than a dozen times in less than 5 minutes I concluded that this XXXX process on crypto.com is obnoxiously excessive and not worth my time or effort to continue to use as I originally intended going forward. I then tried to disable the XXXX from my account as I no longer plan on using this app or their services as originally intended due to this obnoxiously excessive use of XXXX however I am only able to disable 2 of the 4 options or to toggle it off completely. I then contacted their customer service who asked me to send a selfie in order to RESET ( not disable ) the XXXX on my account. Per what is stated on their site at the following link : https : XXXX According to what is stated here - " If you'd like to disable your XXXX, you can do so by toggling off in Settings. '' However, I am not able to do what is stated on their site as my option to toggle the enable XXXX is 'greyed ' out and I am restricted from disabling the XXXX from my account as stated on their site.
I pointed this contradiction out to their customer service and they first tell me the information is not correct and needs to be updated ( it's been a week and still not updated if incorrect ) and they continue to make rules up as they go and request that I follow a procedure to disable ( not reset ) XXXX that it not listed on their site for this process. As of today, XX/XX/XXXX the XXXX has not been disabled from my account after requesting it be disabled multiple times.
This is the second time I have been blatantly mislead and lied to from crypto.com. It should also be noted that every time my issue has been escalated and someone is supposed to follow up with me, nobody has yet to follow up with me regarding my issue. I have to constantly contact them only to be told something different than the prior time, run around in circles accomplishing nothing, and to not have my issue resolved.
The first instance was about my card being issued ( I have provided these screenshots for reference ). I was told on XX/XX/XXXX " I would like to reassure you that your card is issued and being prepared to be shipped. '' However, this was a blatant lie, crypto.com kept requesting that I send them info and documents I had already sent them, and my card ( virtual ) was not issued until XX/XX/XXXX after I invoked my right to request all info and documents they had be sent to me which they still have not provided to me ( they just issued my card instead likely after realizing they already had everything they kept requesting me to send them for months ). They claim to be XXXX complaint yet fail to comply with this or provide the user with what they have a right to request and obtain under XXXX.
|
| 12/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I became victim of a scam last XXXX by a company called " XXXX '' through which I invested about {$13000.00} on cryptocurrency via CRYPTO.COM. They used all types of incentives to have me put in my money. All my transactions had been from my XXXX accounts through Crypto.com to their fake digital wallet on my profile. I realized that I was being scammed when I was told to pay taxes on the " fake '' earnings that were posted in my account on their website. Knowing that only the IRS has the authority to collect tax on investment earnings, I started digging more and found out the whole platform was fake. I confronted them and they threatened to freeze my account. I reached out to XXXX for assistance with no success. " XXXX '' cleverly orchestrated a prevalent scheme of deception to lead people to invest significant sums while knowing that those would-be investors would ultimately lose the money, they had entrusted to it. The overall purpose of the scheme was to target and defraud people who are often inexperienced and nave, in pursuance of illicit wealth through various fraudulent representations. I did not know, and through the exercise of reasonable diligence could not have discovered, the fraud that was being perpetrated upon me by the Company. As a result of this, I was deceived into transferring my funds for investment returns that were never delivered. I will certainly never receive any monetary value for the investments considering the way the Company had their scheme rigged thus causing significant economic damage to me. I put in claims through XXXX and provided proof of all the fraudulent activities that had been a victim of, unfortunately they denied XXXX of them. I hired a XXXX party company, XXXX XXXX XXXX to help me build a case against both XXXX and Crypto.com. XXXX has not been responsive at all and XXXX completely denied all the claims. The 3rd company promised they would do everything to help me get my money back but I have not heard from them for about 3 months. I also paid the company a retainer to start the process. We entrust Banks to safeguard our hard earned money. Financial institutions are well aware of the scope and nature of cybercrimes as related to cryptocurrency and the risks that these pose to their clients, who, in contrast, mostly have limited knowledge of these dangers. Scam victims have relatively little freedom of reactivity ; under such circumstances, they respond immediately, instinctively, and invariably to the specific demands of the perpetrator. Being able to consciously refrain from reacting in such a way is extremely difficult and sometimes impossible. This complex issue has caused substantial harm to me and other people who have been victims of the same schemes. Those institutions should implement controls to protect people like me with no investment knowledge as we are the main preys of those predators.
|
| 04/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I received a random message from a lady XXXX from California to discuss cryptocurrency investment and having more growth opportunities in the future. I wasn't interested at first and somehow got convinced after continuous follow up. I started doing this with a minimal amount of XXXX . This is the company this lady referred to me and it is a crypto trading platform. XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I set up the account and did trading. And, Invested in their staking options. All were going well, and able to withdraw the crypto and convert it into XXXX and deposit it into the bank account. It proved to work end to end. So, I believed more and started investing more. I was influenced to invest more to make more money as part of the XXXX merger that happened in XXXX
I invested about XXXX, and the lady lent me XXXX thru crypto and did trading, and my account was more than XXXX in the middle of XXXX. This lady XXXX also funded me as XXXX XXXX. The deal is to use her as a referral so she will get the bonus benefits, and also, I should be paying back her fund as i start getting the staking bonus every day. I have been doing this for a month. Meanwhile, there was an offer from the crypto company that if I invested more than XXXX, I would get 50 % of that as an investment bonus. Also, this lady said she could help me pay XXXX. So, I agreed to invest XXXX to get a bonus of XXXX. She paid only XXXX and the remaining, and she can't help due to cash flow issues from her side. So, she continuously pushed me to pay the XXXX to get the bonus before the due date. I did it and got the bonus, and currently, my account shows XXXX. I tried to withdraw XXXX, and the issues started. They locked my money, claiming I was using another account and using the same device to login and committing fraud with their system and I was asked to pay XXXX as a penalty which is XXXX XXXX of XXXX profit I received. I reached out to their customer care ( only via chat and they don't have direct contact ph number ), and asked if they could deduct from my existing money and pay back the remaining, but they refused and asked me to pay the XXXX to withdraw the money. This is where I started as a victim, and here I am now.
I sent all my crypto coins via crypto.com XXXX deposit thru crypto XXXX XXXX XXXX deposit thru wire transfer XXXX XXXX XXXX deposit thru wire transfer XXXX XXXX XXXX deposit thru wire transfer XXXX XXXX XXXX deposit thru wire transfer XXXX XXXX XXXX deposit thru wire transfer XXXX XXXX XXXX deposit thru wire transfer XXXX XXXX XXXX deposit thru wire transfer XXXX XXXX XXXX deposit thru wire transfer XXXX XXXX XXXX deposit thru wire transfer XXXX Total= {$290000.00} I have created a dispute against this issue using XXXX. This is a paid service and I have already paid XXXX as an advance to create a dispute against my case to recover my money back.
|
| 01/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Recieved the response from the company and they lied about why I saw the price I did. Here is my original complaint.
The incident involves the crypto.com exchange and occurred on XXXX at what I show to be XXXX am PST. on the application I was going through some of my holdings checking various prices to be able to sell off some to make a purchase I needed for work. I come to a currency called Shiba Inu ( SHIB ) that I purchased XXXX dollars worth in early XXXX of 2021. As I looked up on the applications confirmation to sell screen it shows the exchange rate at XXXX USD I SOLD XXXX SHIB because I thought I was going to reciever XXXX cent per share like it shows me on the confirmation page. When I contacted the support team they took a very long time to get back to me and kept passing me around to someone else who didn't know what my issue was or at least pretended not to. I belive that's because they were doing their best to hide or change details of my transaction. About 5 days or so go by and I get their explanation. They try and tell me that the transaction I made was actually made XXXX min earlier than the time of my screenshot and that o saw that price but did not press confirm ... ... ... no one in their right mind would not press confirm if they saw that price. They stated I sold off that very specific number then went back through the whole process and inputed the exact same amount of SHIB, pressed the sell button once to get to the confirm sell screen took a screenshot but didn't press confirm ... ... ... ..Why wouldn't I input my whole balance? Why would I make multiple transactions XXXX min apart and pay extra fees to do so? The answer is I didn't. Their system malfunctioning is not my problem and im supposed to belive everything they tell me without verification and to belive their accuracy when they clearly had multiple issues on the accuracy of their application. They a CEX so my wallet address is tied to them but they will not provide me any information for me to be able to verify the transaction on etherscan or any other block chain explorer. Unfortunately I downloaded my transaction history a few days later giving them time to alter it, it does not show any timestamp data. The truth is exactly that. I saw the price of XXXX cent freaked out pressed some random numbers that wouldn't exceed the overall amount I had and pressed confirm. The price of crypto changes by the Second. They hold the price for an amount of time so that you can get the price they say on the confirm screen. I did not receive what they said I was going to ND consequently Sold off a long term hold that I will never be able to aquire for the price I obtained it for originally
|
| 10/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
On Saturday, XX/XX/XXXX at XXXX was using the Crypto.com App. While using the app, I refreshed the " XXXX XXXX XXXX page and suddenly an option to buy XXXX crypto ( for the amounts you'll see in the screenshot attached ) popped up. XXXX XXXX %! I acted quickly and purchased only {$25.00} knowing thatd still be an incredible amount. The transaction was successful the balance was in the millions! It was so many numbers! I could hardly contain myself! I was thrilled!
I took the screenshow of the page to show my wife while it was still showing the XXXX % Then went to the account to take a picture of that as well. Thats when i noticed a massive discrepancy. Instead of millions, I received around {$20.00}. " Oh well '' I thought. It was a ton of money. The system was probably still catching up. Thankfully I had the screenshot for support, and could show them that I had just purchased the XXXX XXXX due to my receipt. I'd just explain.
Having evidence on my side, and knowing it must be a mistake, I instantly contacted Crypto.com customer service. I explained honestly what happened. Showed them the screenshot. They explained that they don't offer refunds, to which I responded that I didn't want a refund, I wanted what I had been advertised. I wanted what I paid for, and asked if they could look at my evidence, and fix the transaction for me...
From there I have endured lies, harassment, false promises, challenges to take them to court, potential fraud, customer service reps claiming authority to deny my evidence on behalf of the Crypto.com Board of Directors and Investors ... its been a mess.
I have recorded conversations with Crypto.com customer support which supports every single word I say. I would not go through all of this trouble if I didn't have the truth and the Lord on my side. I request your assistance. Please.
I have already informed the AG of Maine, the XXXX the FTC, and now you. I have sent the recorded conversations to the AG and XXXX I will send them to you as well, whenever you request such information.
Currently, I am waiting for someone named XXXX from the Crypto.com Complaints Team to contact me regarding a decision on what Crypto.com will do about this situation. She said it may take up to 15 days, and that worries me. That's a lot of time, and many things can happen between now and then. I am asking for someone to contact them on my behalf and act as mediation. I'd like to settle with Crypto.com privately and compromise. I do not want to go to court if it can be avoided, and I want nothing more than the amount I thought I was going to receive for my {$25.00} investment.
Thank you for your time, XXXX XXXX
|
| 04/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
I'm a XXXX XXXX XXXX and I was approached by an " investor '' who worked in Crypto Currency, who claimed to have $ XXXX to invest in a rental property. The first communication was via a phone call then after that it was all through XXXX.
He said that he worked with a network of investors around the world with account balances in excess of $ XXXX and they all worked together to trade simultaneously and move the market. I tried investing {$1000.00}. I sent it to XXXX via wire and there it was exchanged for crypto currency and from there it was transferred to a XXXX XXXX where an exchange named XXXX was accessed through a " XXXX XXXX ''. The first investment went so well that I decided to invest more $ XXXX and of course the gains were astounding. At that point I told him that I needed to be able to withdrawal funds and of course he helped me with that. This went on for a while to the point where I had invested app $ XXXX. My account balance at that point was {>= $1,000,000}. He directed me into a trade for $ XXXX and it happened very quickly. I made the trade and at that point he called me right away to say I had to deposit another $ XXXX to protect the option trade. I told him that wasn't possible and we would just have to wait until the trade closed in XXXX to see what happens. At that point he deposited $ XXXX into my account to boost the balance to $ XXXX. Just before the trade was set to expire, he called me and again he tried to get me to deposit an additional $ XXXX and or trade at least the last $ XXXX in my account and I told him no I was done.
The trade finished and of course it was bad and I lost the $ XXXX. In retro spec I'm certain that the XXXX trading platform was fictitious and there were never any real trades made.
The next step was to try to withdrawal the remaining $ XXXX in my account. I submitted a withdrawal request with XXXX and waited for about 4 hours then I contacted their tech support through the app. The response I received was that since this was the first large withdrawal from my account I had to provide a 20 % deposit to " prove funds '' within 3 days or my funds would be frozen on the block chain for 90days. I was desperate for the funds so I made the deposit. At that point they said I was number 945 in the que for withdrawals and I had to be patient ... of course for a fee of $ XXXX I could achieve super account status and receive my withdrawal in 15 mins. I did not make the final $ XXXX deposit it became obvious at that point that it was a total scam. I have screen shots of all of this that I am glad to share. This was an amazingly well organized scam. I lost $ XXXX ... ..my life 's savings.
|
| 11/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
The incident involves the crypto.com exchange and occurred on XXXX at what I show to be XXXX am PST. on the application I was going through some of my holdings checking various prices to be able to sell off some to make a purchase I needed for work. I come to a currency called XXXX XXXX ( XXXX ) that I purchased 600 dollars worth in early XXXX of 2021. As I looked up on the applications confirmation to sell screen it shows the exchange rate at .01 USD I SOLD XXXX XXXX because I thought I was going to reciever 1 cent per share like it shows me on the confirmation page. When I contacted the support team they took a very long time to get back to me and kept passing me around to someone else who didn't know what my issue was or at least pretended not to. I belive that's because they were doing their best to hide or change details of my transaction. About 5 days or so go by and I get their explanation. They try and tell me that the transaction I made was actually made 1 min earlier than the time of my screenshot and that o saw that price but did not press confirm ... ... ... no one in their right mind would not press confirm if they saw that price. They stated I sold off that very specific number then went back through the whole process and inputed the exact same amount of XXXX, pressed the sell button once to get to the confirm sell screen took a screenshot but didn't press confirm ... ... ... ..Why wouldn't I input my whole balance? Why would I make multiple transactions 1 min apart and pay extra fees to do so? The answer is I didn't. Their system malfunctioning is not my problem and im supposed to belive everything they tell me without verification and to belive their accuracy when they clearly had multiple issues on the accuracy of their application. They a XXXX so my wallet address is tied to them but they will not provide me any information for me to be able to verify the transaction on etherscan or any other block chain explorer. Unfortunately I downloaded my transaction history a few days later giving them time to alter it, it does not show any timestamp data. The truth is exactly that. I saw the price of 1 cent freaked out pressed some random numbers that wouldn't exceed the overall amount I had and pressed confirm. The price of crypto changes by the Second. They hold the price for an amount of time so that you can get the price they say on the confirm screen. I did not receive what they said I was going to ND consequently Sold off a long term hold that I will never be able to aquire for the price I obtained it for originally
|
| 04/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My name is XXXX XXXX XXXX. I live at XXXX XXXX XXXX XXXX, XXXX # XXXX, XXXX XXXX Idaho XXXX. In XXXX of 2022, I met a person on XXXX dating, named " XXXX ''. She asked if we could use an app called XXXX and we started Communicating there. She was talking normally for a few daysand then started talking about crypto investing. I wanted to delete her after that but I ignored the red flag and played along. She was working on me and trying to get me into crypto trading in higher amounts for greater returns. I was still very skeptical but knew the platforms were safe and secure as long as I didn't give her my account log in information nor my send or receive codes, which I never did. She eventually talked me into wiring an initial transfer of money to XXXX, which is a secure crypto currency exchange. I knew this and was not worried about transferring my money there. The initial wire transfer was ( XXXX $ ) on XXXX of XXXX, 2022. She increased the money that I put in there by {$700.00} in only 30 minutes or so of trading and allayed my concerns of being scammed as I had control of this money when it was in my coinbase account and my coinbase wallet. At the end of the trading day, she guided me through depositing the money into a bitcoin IRA account she led me through the creation of. ( It wasn't known at this time but that IRA platform was fraudulent. ) There were two deposits I made by wire into my coinbase account and those dates were First date of Transaction XX/XX/XXXX and Last date of Transaction XX/XX/. The total amount of money deposited was $ XXXXShe then started asking for more and more money to invest in Crypto, and she had already proven herself on smaller amounts ( or so I thought ). I also believed the IRA account was legitimate still so I transferred a total of {$27000.00}. In order to trade it she convinced me that I should end and initiate trading from my fraudulent bitcoin IRA account. After my final deposit I realized that I had been scammed as I tried to reach customer service from the XXXX IRA website and never received a reply. The evidence attached is from my detectives who have traced the funds and helped me file claims to recover the funds from the 4 different exchanges that ended up receiving the transfers from her account ( see attached Investigation Graph Image ). I will also provide this information on a thumbdrive, per our conversation, and drop it off with the local FBI office for your use in this case when you request it. Thank you, XXXX XXXX
|
| 03/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX XXXX XXXX, which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to fraudulent investment firm ( s ).
When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Crypto.com did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Crypto.coms custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Crypto.com promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Crypto.com was in compliance with its own policies and procedures ; ( v ) whether Crypto.com owed duties to myself, what the scope of those duties was, and whether Crypto.com did not uphold those duties ; ( vi ) whether Crypto.coms conduct was unfair ; and ( vii ) whether Crypto.com has within its power the ability to, and should, compensate me for the harm that has befallen me.
Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity and properly communicate to the customer that such activity meets the relevant criteria of fraud.
In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is being scammed. In other words, Crypto.com must have had special knowledge of what was occurring or been alerted to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing with a scammer
|
| 02/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I deposited over {$130000.00} to Crypto.com on XX/XX/XXXX, XX/XX/XXXX. XX/XX/XXXX where I have been trading cryptocurrencies for over a year. I was told that I would be able to purchase cryptocurrencies instantly but I wouldn't be able to cash them out or transfer them to my other wallet for 3 business days. After XXXX business days when I tried to transfer my cryptocurrencies to a more secure wallet I was told I couldn't because my transaction was still pending. An hour later I connected with them through their in app chat and was told it isn't really 3 business days but 5 business days before I could access my funds. I was given an article from their FAQ section to back up their policy of 5 days. When it was still pending after 5 days I was told, in their in app chat that it was really seven business days ( given an accompanying FAQ article backing it up ) and that my funds would be ready on XX/XX/XXXX. Now today I was told it really isn't 7 business days, it is seven business days from the date of last deposit, but the Customer Service agent said he was escalating my request and I would hear back from them soon. for six hours i checked in once and hour and was told by the customer service representative that he was working hard on my case. After six hours he messaged me that he was still working on my case, and I would hear back from him shortly. Then he signed off and left and I was written to by a new customer service agent who told me he would have to go through my chat history with them and " familiarize '' himself with my case and then he could help me. After an hour he said that he has escalated my case and I would hear back within a few hours again but it would be a few days until I could get my money back. So now it is another day I still can't get my money. They say there is no manager to speak to or any other team to help. They say hopefully, at some undefined point, I will be able to access my money. I am not holding my breath. It is fairly obvious they are having issues and why tell a customer the truth when they can just lie repeatedly. I hope this can be resolved without me needing to file a lawsuit to get my money back, but who knows. Anyone reading this, USE XXXX, XXXX, XXXX, ANYONE but crypto.com.
|
| 09/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
The morning of Tuesday, XX/XX/2022 around approximately XXXX am Eastern Standard Time, I was attempting to access my crypto.com virtual currency account in order to sell the virtual currency I have on their platform for XXXX ( United States Dollars ). The representative " XXXX '' who was, and apparently still is, attending my requests stated that I needed to produce the following documents and information to gain meaningful access to my account. By meaningful access to my account, I am referring to the ability to sell, trade or send the virtual currency I currently hold on the platform to an outside/private wallet and view individual virtual currency balances. He requested the following information in order to, possibly, give me access to my account : 1. Your country of residence ; 2. Confirmation and reason for being in XXXX ; 3. The length of your intended stay in XXXX?
4. Please provide a recent ( issued within the last 3 months ) proof of address : Utility bill ; Correspondence from a Government department or agency ; Statement issued by a bank/financial institution, or an authorized insurer ( should you use a credit card statement, please be sure to mask the card number ).
I was either unable or unwilling to provide those documents at that moment and have no intention of telling crypto.com why I travel, where I travel or how long I intend to stay there. I similar will not provide them any other ridiculous information they request such as how many times a day I go to the bathroom in order to gain meaningful access to my account. I see no law anywhere which states I need to give them this information in order to get access to my own money.
Another problem with their illegitimate attempts to prevent me from accessing my account is that, in the interim between when I clearly told the crypto.com representative " XXXX '' that I wanted to sell my coins and now, the value of the account dropped from {$410.00} to {$370.00} which it is currently at now. I want the {$410.00} XXXX dollar amount I requested in the morning on the same day when XXXX and/or crypto.com would not give me access to my account.
|
| 12/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
Back in XX/XX/2023 I started talking to someone off XXXX and eventually got her XXXX information which happens to be @ XXXX. She then proceed to be pestimistic about crypto currency on crypto.com so one thing lead to another and started off a XXXX investment to make XXXX dollars a day. Which then I was tossed into the reward thing to recieve XXXX for an additional stake of XXXX. She keep pushing the issues and I got the " reward '' which then I wanted out of this. I contacted the XXXX wallet chat saying I needed to give then an additional tax which was XXXX dollars which then I proceed to pay and that was during XX/XX/2023. So I paid this tax then they needed a processing fee of XXXX to get my funds back. Which then somehow triggered a whole investigation regarding the individual that I mentioned on XX/XX/XXXX her account was involved in tax evasion and money laundry. Which locked my XXXX wallet account. They said I can pay XXXX to recieve my money in 14 days. I didn't pay the money. Fast forward XX/XX/XXXX the account was made availble and said I owed XXXX in taxes. If not paid I would'nt have access to my funds if not paid the taxes will go up. So I went on XXXX and asked for help. One of the customer support individuals on XXXX which was @ XXXX and another one which I didn't write down the information down but sent me a link call XXXX XXXX XXXX which they told me that the account got hacked and said that there is no taxes regarding this. So they told me about a rectification process to get my money back which at the time was XXXX so they said to purchase crypto to start the process. As I was making the progress they took the money and those in the chat said that the account and the wallet was hacked. They reported it and then they told me to get another XXXX wallet to get this process started and completed. The one XXXX user I should've wrote down was being very pestimistic and trying to complete the process. Now into today I talked to XXXX XXXXXXXX cause I am a XXXX in the XXXX XXXX XXXX. The Tax expert made it more clear and apparent that this is all a scam and I got suckered into this.
|
| 03/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
I have an account with Crypto.com, which is a digital currency exchange. They offer a visa debit card which you can use to pay regular merchants with digital coins.
In order to apply for the card you need to stake around $ 400s worth of XXXX, which is Crypto.coms in-house digital coin. Staking is analogous to a Certificate of Deposit in traditional banking. In exchange for a certain interest rate, the consumer agrees to not withdraw a given sum of a certain digital coin. I understand how that works fully.
I wanted to apply for the card, so today, XX/XX/2022, I agreed to stake XXXX XXXX ( equivalent to {$360.00} ). Immediately after doing that, I got a screen that said that the XXXX card was not available where I live ( XXXX XXXX ). The only reason that I went through with the staking transaction was because I wanted the card, only to find out that I had tied up {$360.00} for nothing.
Customer service could not assist me. They pointed to the terms and conditions of the staking transaction without taking into account the whole context of how and why the staking occurred. They also indicated that the full terms and conditions for the card stated that it was not available in the XXXX XXXX XXXX.
Be that as it may, I believe the way that the visa section of their app is designed is deceptive and predatory. Why would they even let customers that are ineligible from the outset due to external circumstances apply ( i.e. locations ) and make the staking commitment for that sole purpose? They had my physical address as part of their KYC procedures and have access to my IP address. Why did their app not prevent me from doing that like many other digital currency apps do and they do for other products?
I think that the only answer is that they seek to unduly benefit from customers staking their native/asset by any means necessary, including by pulling a bait and switch. Apart from the obvious benefits of having the staked currency ( much like the case of the traditional bank with the CoD ), staking also increases the market cap of their coin, which is a key metric when evaluating digital assets.
|
| 11/11/2021 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/2021 I opened up an account with Crypto.com. They have different debit cards you can choose from, all having different requirements to receive their respective benefits.
I accidentally chose the lower tier, blue card when I was actually attempting to choose the Ruby card where you had to stake {$400.00} worth of CRO, which is Crypto.com native token.
Upon realizing my mistake, I immediately reached out to support to determine if I could eliminate the request and simply make another request for the Ruby card. The representative told me the only way to do this was to purchase the {$400.00} worth of CRO and have them " stake '' it for me without issue.
I went ahead and did so, providing screenshots and evidence of the purchase. 24 hours later, I was notified that because there are market changes in price, that I would have to purchase the amount needed to bring the amount of value back to {$400.00}, because in the time it took for them to get back to me the market had shifted. Obviously, I know that there are market fluctuations. However, I was not told that if the market did indeed shift that I would then have to purchase more tokens. In the 24 hours it took for them to reach a conclusion, the market had shifted negatively.
The lack of customer service and practicality is almost criminal in nature. There was no reason that they could not have simply understood it was a mistake from the outset and offered the ability to stake the funds normally again. Instead, they mislead me and then proceeded to a 24 hour turnaround time before letting me know what their " decision '' was. No one was going to win or lose anything by just making the situation resolved without asking me to spend money without being provided all info regarding the steps that would be taken to reach a potential resolution.
If a company like Crypto.com ( sponsor of the XXXX ) is going to be acting recklessness and impractically like this, the public should be aware of it. I thank you in advanced for your prompt attention to a space that is clearly not all fun and games.
Sincerely,
|
| 08/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
net I would like to draw your attention to the XX/XX/XXXX, XXXX I had sent my complaint letter to Crypto.com, in which I clearly stated how this scam has affected me personally, psychologically, and financially.
I am afraid I have had to go through so much " bureaucracy '' thus far in order to catch their attention to my concerns. This really doesn't show their complaints department in a good light, to say the least ; and certainly, does not contribute to my overall satisfaction and peace of mind.
My complaint is against the bank that did not do its job properly ( could not prevent/foreseen fraud and could not conduct a proper investigation ) and not against the vulnerable customer who fell victim and lost all the savings due to the misconduct of the bank.
I feel very distressed and cheated, all because no one took action immediately and practice their duty of care, therefore I only request what I believe to be rightfully mine, as all institutions were more than negligent in protecting my account and handling the complaints. I comprehensively provided explanations and proof to my claim, even so, Crypto.com never acknowledge my complaint, therefore, I have approached you CFPB and I would like to receive your assistance on this matter.
Overview : It is well established that victims with some characteristics of vulnerability may be more likely to fall victim to scams, including misleading online financial advertisement. They may be specifically targeted through unsolicited approaches, more trusting or more likely to be persuaded to disclose personal financial details.
It is evidently proven that scam victims have relatively little freedom of reactivity, they respond immediately, instinctively, and invariably to the specific demands of the perpetrator under psychologically pressurising circumstances that the perpetrators themselves created to manipulate said victims ( myself in this instance ). Being able to consciously refrain from reacting in accordance with the scammers instructions is extremely difficult and sometimes impossible
|
| 07/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Payment details : Auth. ID : XXXX Retrieval Reference Number : XXXX Originally reached out to company on the XXXX of XX/XX/2023 to report transaction as unauth/fradulent posted by XXXX XXXX XXXX XX/XX/XXXX in the amount of XXXX. I did not engage in business or facilitate a business transaction with that company on that particular day, full stop. This purchase hit my account though the prepaid, reloadable debit card they provided me.
Received a LOT of pushback from Bank basically stating that since I've done a **miniscule** amount of business with XXXX XXXX in the past, and on that basis alone, that they couldn't start a review and advised me to reach out to merchant.
I explained that I already reached out to merchant and that they told me to call the bank ( crypto.com ), that I did NOT authorize this transaction, and insisted they move forward with the request. So they reluctantly proceeded forward with the claim.
Here 's my problem with the way they handle it. My debit card is immediately frozen as it should be, but they also effectively freeze the provisional credit ( ref. reg E ) disallowing any balance held in my " card account '' to be moved to any other account. They won't send me a new card because I will not send them selfies holding various signs/identifying documents to " update '' my address which hasn't changed.
Here are some messages from them in response to me asking for them to just move the " card account '' money ( XXXX dollars consisting of their " provisional credit '' ) into my USD wallet so I can, you know, actually access the credit.
" The process may take up to 45 calendar days from the time of your notice. I am sorry, but our team would need to finish their review so we can be able to proceed to transfer the funds afterward '' How, exactly, is this a " provisional '' credit when their policies prevent you from moving money, which is another way of spending it. I'm pretty sure there are reg violations here since we're way past the 10 mark.
.
|
| 12/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
This all began with a message sent to me through my XXXX account by a woman named XXXX XXXX
XXXX XXXX XXXX XXXX.
Eventually she gained my trust to start a self-directed crypto investment account on Crypto.com and Crypto XXXX XXXX. Both of which looked totally legitimate. She was
promising to teach me how to invest in crypto currencies to make profits. She had me start very small with XXXX experiment, which yielded a gain of XXXX. After this I was talked into taking my government Thrift savings account and putting it to work in the same manor. Since I had retired last XXXX XXXX, I could move all my XXXX monies, XXXX out and into what I thought was totally a safely guarded account of my own on Crypto.com and then XXXX XXXX that I was sole ownership of. After
another set of transactions where I gained 25% profit, she encouraged me to up the amount of earning by taking some loans out that supposedly would be only used for the short term and I would be able to pay back on the short term.
These loans amounted to XXXX on a XXXX XXXX, and XXXX on a home equity loan. Once these came through, I moved them into the same account and waited for her to show me how to make the investments earn profits as before. That didnt happen of course, and she has been quite ever since. My account still shows that I supposedly have all my money there, but now when I go to transfer back, I get a message that
says my funds have been frozen and to contact customer service for processing. When I open the online window and ask for help, there is only one reply which is "How may I help you?" I then ask for problem resolution and there is never a response to what ever I ask.
This fraudulent scheme used Crypto.com and Wallet to transfer unwittingly to a supposedly secure self-directed crypto wallet that I thought was using Crypto.com XXXX XXXX, when in fact my funds were sent to this url: XXXX
|
| 02/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I tried to stake {$400.00} worth of my CRO coin ( Crypto.com coin ), which had a balance of approx {$1900.00} at the time. Instead of deducting XXXX from this balance, they incorrectly charged my credit card {$410.00}. This card also charges a {$50.00} fee for any Crypto transactions. I immediately contacted Crypto.com and explained that they incorrectly charged my credit card due to a glitch in their system, and they need to cancel the transaction and reverse it immediately. This is easy to do by other companies, but they stated they couldnt do it and to ask my credit card company to handle it. I contacted my credit card company and they told me I wouldnt be responsible for the unauthorized charge and they would take care of it. My credit card company later refunded me the the {$410.00} and {$50.00} fee.
On XX/XX/XXXX I transferred {$6000.00} from my savings account to my Crypto.com XXXX account so that I can make some purchases with the Crypto.com debit card. Recently Ive noticed I couldnt access the card nor move my money around. I contacted them through chat, and initially they stated that I had to get a letter from my credit card company stating that I was the owner of the credit card. I wasnt happy about that but was willing to do it. They then added that I needed another letter stating that I was withdrawing my initial credit card dispute of {$410.00} which THEY incorrectly made to my card. When I checked my account again and tried to buy something, I noticed that Crypto.com froze so my accounts preventing me from accessing my money! They stated that all my money was somehow related to the initial dispute. They are refusing to let me access my own money unless I provide these 2 letters. They are holding my money hostage. This is almost coercion or extortion.
|
| 10/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
|
|
I wanted to create a credit card ( prepaid / debit ) from crypto.com and they have this process where you have to stake their own cryptocurrency for a period of 6 months. Since that period is somewhat long, I wanted to make sure that I will receive the card so that at least my staking is worth it.
I live in XXXX XXXX and I wanted to make sure that crypto.com supports XXXX XXXX and I will receive my card. So I spoke to the customer support via live chat and asked them the exact same question that if I will be able to receive my card in XXXX XXXX or not.
I was told by the customer support team that I will in fact be able to get my card and that XXXX XXXX is supported. Based on that I went ahead and staked {$400.00} worth of their crypto currency to apply for the card.
Upon completing the staking process, I got a message saying " Thank you for your interest and support. We are working hard to bring Crypto.com XXXX XXXX to your market. We will notify you when there is a status update. '' So I contacted the customer service again where I was told that XXXX XXXX is not supported and they were sorry for the misinformation from their team member.
When I asked them to unstake my amount and refund me the money, I was told that its not possible and I will be only able to get that after the 6 months staking period.
I don't understand why when I asked I was lied to, then why can't I receive my money back when the company can't deliver on what they promised ( even after taking their confirmation before proceeding ) Upon searching online, I found out that there are many poor people who are stuck in my exact position with some even paying {$40000.00} ( based on card tiers, from {$400.00} - XXXX ) I have attached the screenshots of the chat history as evidence for this complaint.
|
| 03/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have 2 accounts with Crypto.com, each account has its own email and phone number. My first account I got locked out of ( Email : XXXX ) because I did an update and the phone number that was on the account I no longer have. They told me that I had to send in a picture with my name date and a code and they would change my phone number. I did everything like they said and they changed my phone number. My 2nd account I got locked out of as well ( Email : XXXX ) when I had an app. update last week on Thursday XX/XX/XXXX that I did. When I went to log in the phone number that I had changed the week before was not updated. So when the app. update was done, it was asking for me to put the code that was sent to a phone number that I no longer have. I contacted Crypto.com the guy told me to take a picture of myself with my name, the date and a code and they would change my phone number. It would take 24 hours to update. After 24 hours another person XXXX answers saying that I have to speak to someone to verify that I am who I am. They asked me some questions like what was the last purchase. I know that I answered that wrong, I did purchase the crypto that I said that same day but it wasn't the last purchase that I made because I had made several different purchases. After the call XXXX said I failed the verification and that she wasn't going to speak to me again. Said that there is nothing further to be done. That no one was going to speak to me. So all of my investments they think they are going to keep? I have all my bank statements and emails from Crypto.com confirming the purchase I need my phone number changed on my Crypto account to have access to my investments. I did all these transactions with my wife 's checking account that we share together.
|
| 08/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with rewards from credit card
|
|
Web |
|
|
XXXX ) I have ice white staking at crypto.com that gives me free XXXX via rebate. I submitted my XXXX monthly payment but didnt receive any rebate. When I asked why I wasnt given rebate, crypto.com misled me by saying I am in a lower level of staking and not eligible for rebate ( please see below for more details ).
Dear XXXX XXXX, Please note that as per the latest update you can find here https : XXXX existing Jade Green XXXX XXXX Indigo XXXX and XXXX XXXX Crypto.com XXXX XXXX who XXXX their Card before XXXX XX/XX/XXXX, XXXX XXXX will enjoy the merchant rebate benefit ( XXXX ) ( XXXX, XXXX ) tied to their current Card tier for XXXX more months ( until XXXX XX/XX/XXXX, XXXX UTC ). Thereafter, cardholders will no longer receive XXXX reimbursement ( XXXX ) when spending with these merchant ( XXXX ). They will instead receive up to 2 % back when spending with these merchants with their Crypto.com XXXX XXXX, depending on their card tier. However, in your case, this is not applicable due to the recent restriction on the Cashback rewards.
I hope you find this information useful.
Kind regards, The Crypto.com XXXX XXXX Crypto.com XXXX ) I used my crypto.com debit card when I checked in at XXXX XXXX on XX/XX/XXXX and was asked to leave a card on file. My debit card had a balance reduction of {$480.00}. Card activity shows pending but I have {$480.00} less in my account. Normally when I leave a card at hotel check in, it goes away a couple days after I check out. It has been XXXX weeks but crypto.com hasnt returned my money. It is like taking an interest free loan from me. I asked them and wasnt get any response a few times before finally they told me it may take up to 60 days to return my money. This is unacceptable to me
|
| 09/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2022, I sold cryptocurrency ( " XXXX '' ) for XXXX ( United States Dollars ) in the amount of {$280.00} on the crypto.com virtual currency platform. After this transaction was complete, I attempted to withdraw my United States Dollars to my XXXX XXXX XXXX XXXX XXXX Account only to find out that the " Plaid '' app that crypto.com uses to integrate bank transfers " does not Support '' transactions for XXXX XXXX XXXX XXXX XXXX. I then contacted crypto.com customer support to request that they manually initiate an ACH transfer to my XXXX XXXXXXXX XXXX Account since the " XXXX '' app that they use does not support my bank and they simply told me to " try a different account ''. At this point I repeatedly told various customer service representatives at crypto.com that I don't have another account and they need to initiate an ACH transfer or get me my money in some other manner and they simply repeated the same line of " try another bank account ''. Therefore, I am filing this complaint so that consumerfinance.gov can direct crypto.com to either initiate a manual ach transfer to my bank account or find another way to grant me my money. As a note, crypto.com 's documents regarding why a bank account may not be able to connect to crypto.com only list two reasons with those being 1. the bank has a New York state address and 2. the bank does not support ACH transfers. My bank is not does not have a New York XXXX address ( it has a Pennsylvania address ) and it does support ACH transfers. Therefore, no one would have any way of knowing which banks are supported and which are not before conducting financial transactions. I will attach a screenshot of this verbiage from their website for your reference.
|
| 09/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/22, a direct money link transfer of {$10000.00} was made from my personal XXXX brokerage account into a Crypto.com account. This was done using exactly the methods of transfer requested by Crypto.com. Another direct transfer of account-to-account using the exact " seamless '' quick method advertised by Crypto.com was used to conduct a wire transfer of {$1000.00} to my Crypto.com account as well. It was advertised that by Crypto.com that using these methods would see the funds deposited in my account within 24hrs. This never happened.
When Crypto.com was contacted about these transferred, which were confirmed accepted and completed by my institution, they claimed to have no record and requested multiple rounds of personal information including name, social security, personals bank account numbers, and personal banks statements. When these were provided, they stated that they did not have the correct information and thus could help. When I pointed out their own policy that any funds that do not make it into the designated account are to be returned to the sending institution within 7 to 11 business days, they directly contradicted this and stated they needed further personal financial information to confirm my identity and transaction. At this time, they claim they do not have any knowledge of these transfers or where the money may be and can not assist me further unless I divulge the entirety of my personal banking information to them.
These requests and inability to conduct basic financial transactions concern me for fraud and theft by Crypto.com against myself and while I will likely not have this issue resolved, I wish to make a formal complaint and enter it against Crypto.com.
|
| 05/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
An e-transfer deposit was made of {$1000.00} XXXX on XX/XX/2021 from a business bank account. Deposit was then rejected, understandably, as a result of name of my bank account not matching name of my crypto.com account. Email was received XX/XX/XXXX, notifying me that that they require additional information so they could refund the money. Information was provided XX/XX/XXXX. XX/XX/XXXX, I followed up as still had not received the money back, nor any update. That day, I received an e-transfer email from Fortis, name of the crypto.com bank account I assume, for {$1000.00} to my business accounts email. Upon trying to deposit it by answering security question that was provided, my answer was incorrect to many times and now it is no longer available for deposit. No answer for the question was sent to me, I was left to guess the answer. I reached out immediately to XXXX at crypto.com immediately to just cancel and resend e-transfer, and this time provide answer to security question. XX/XX/XXXX a response came from XXXX at crypto.com asking for additional information, 'a selfie with today 's date, your name and " Crypto.com '' written down on a piece of paper in order to authenticate you as the account holder before provide any account information, which I did very same day, XX/XX/XXXX. Few more emails were sent over next few days following up with this, with the same response, 'it should be checked with the 'relevant team ', the last one now coming as of XX/XX/XXXX, from XXXX at crypto.com. Almost 3 weeks to resolve this matter, and no idea on when will receive my money back. This is considering stealing in any country. This complaint is in reference to Ticket # XXXX.
|
| 11/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
To Whom It May Concern, I hope this letter finds you well. I am writing to bring to your attention a VERY serious issue that I have been facing with the www.crypto.com. In this year of XXXX, XXXX, and XXXX ( please see attached as evidences ), I wired transferred money close to about XXXX XXXX XXXX dollars from my personal bank XXXX XXXX XXXX bank to www.crypto.com with the help of the scammer. I transferred my virtual money from crypto.com to www.doexoll.com to invest which is a SCAMMING PLATFORM operating in the United States of America. But when I was about to withdraw all my money with profit this XXXX XXXX XXXX, I had been asked by the investment web site to pay about {$200000.00} some sort of fees which I do not have at all before I can get them back. I got a feeling that I got scammed big time! Then, I contacted the SEC telling me thru email ( please see attached proof ) that the XXXX was not legally operated in the United States of America. Unfortunately, this resulted in a significant financial loss for me! The XXXX here in XXXX did not protect the Americans with this scam web site and allowed or lured American residents like me to transfer money and invest to the illegal web site. The XXXX MUST NOT ALLOW to engage with the the illegal web site at all that will lure Americans to put their money to. This is TOTALLY UNACCEPTABLE! I demand the www.crypto.com to INVESTIGATE and take this case very seriously. If not, I will reach out with the local media and cable for them to do a live investigation about this! Maybe the venue should be taken to the XXXX arena stadium here in XXXX XXXX on how the Americans have been ripping off by the www.crypto.com!
|
| 08/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
On or about XX/XX/2022 to XX/XX/2022 Crypto.com detected suspicious transactions to my account and froze/suspended/locked my account. As it turns out I was the victim of a online hack and scam. Please see CFPB complaint # XXXX. After working with my financial institution and XXXX it was determined that all transactions on XXXX was unauthorized. However the funds was lost. My bank had stopped 3 of the transactions made to Crypto.Com. They allowed a 4th transaction to proceed before doing their investigation and later reversed this transaction. Upon this action by my bank Crypto.Com became irrate and demanded that my bank produced a letter demanding that they close the investigation. Which my bank did provide. Then Crypto.Com demanded that my bank produce a letter stating that the investigation had been cancelled and no further action would be taken. Crypto.Com has refused to unlock or unsuspend my account since XX/XX/XXXX until they receive the letter. My bank has told me over and over that the letter issued is their only requied response. Crypto.Com is not happy with this response and continue to hold my funds and my account hostage knowing very well this investigation by my bank is closed. Crypto.Com does not make available the transcript of our back and forth communication by locking the support screen from screenshot. It is my complete feeling that Crypto.Com is seeking to punish me for having the hacked unauthorized transactions stopped and reversed. I can not provide any documents of the communication because of Crypto.Com policy on screenshot. However I have attached an email of our earlier conversation.
|
| 11/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I opened an account on the Crypto.com app on or about XXXX XXXX, 2021. I followed the app 's instructions on how to wire money into my Crypto.com account so that I could begin trading cryptocurrency. A wire of {$1200.00} was made and confirmed through my XXXX XXXX account. Crypto.com said a wire transfer would show up in 2 business days. Nothing showed up in my account, but I remembered that they said an ACH transfer could take five business days. I thought maybe I accidentally did an ACH transfer, so I waited about five business days passed before asking about my money. I began inquiring about my wire deposit on Friday, XXXX XXXX, by email. They asked for some specific information about the wire, which I got from XXXX XXXX and got to them. They now say the information must be in the form of a " proof of payment document, such as an official bank statement '' ... so i sent them a snapshot of my bank ledger and an email from XXXX confirming the transfer. They continue to say this is not enough. My paper bank statement does not yet reflect the transaction, and I wouldn't share my bank statement with them anyway.
They are stonewalling me, running me around and not doing anything to help me locate my funds.
I know that Crypto trading is high risk but I didn't think that I would have my wire transfer stolen in literally the first transaction I made.
I have begun the process of recalling the wire transfer through my bank, XXXX XXXX, which can take up to 15 days and is not guaranteed.
I just want to make sure Crypto.com is compliant with federal money transfer regulations and that this doesn't happen to others.
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I purchased {$50.00} worth of XXXX coin in XXXX of 2021. On XX/XX/XXXX my coin was withdrawn from my account. I reached out to Crypto.com that night when I realized that my coin was gone. For the next XXXX weeks I tried to get information regarding the missing coin. The only way to speak to someone is through live chat and this can be a daunting task with slow turn around times. Their customer service had me change my email and passcode after I reported the issue.
Nevertheless, I finally was able to find someone who looked into my issue on XX/XX/XXXX. She said that they had there " people '' look into it, after they were done with their investigation they said there was nothing strange about the transaction. They claim it was gross negligence on my part. I never authorized a withdraw, I was never informed via email that a withdraw was taking place. None of my personal information was EVER shared with anyone, not my passcode or email. The rep told me that a confirmation was sent to my email, when I asked what email they sent it to, she could not tell me. I told her which email I started my account with, but she could not help me. I did check my emails and I never received any correspondence regarding a withdraw. The amount of money that was taken was actually less than my initial deposit.
Later in the conversation a supervisor stated that she just received feedback and gave me the email I started up my account. This was after I had already shared that information with the first customer service rep. Nothing about this process was professional or legitimate
|
| 03/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Crypto.com has a XXXX debit card. I opened one and transferred {$300.00} to it. Now it shows only {$250.00} and I have not charged or used the card and there is no one from Crypto.com who can explain to me the missing {$50.00} or provide me with any documentation of it. Thus, I am hesitant to transact with them until the matter is fully resolved and explained. My customer service requests began on XX/XX/2022 and I have still not gotten any resolution or explanation of the missing {$50.00}. They respond with generic boilerplate messgaes that the matter has been assigned to " the relevant team '' and to please be patient. Several weeks have elapsed, with no explanation and the balance is still {$50.00} short.
Also frustrating is that they offer no phone number for customer service. Maybe you need to be a very large customer to be entitled to a phone number. Only " chats, '' and emails or texts for the " rest of us, '' which all appear to be the same few representatives. I suspect that the response is really not a human being, but some artificial intelligence bot that responds based on the key words to make customers believe they are being helped. The phrases " no worries, '' " I remain available, '' and " please be patient '' are in almost all of the recent responses from this A.I. customer service bot. If it's a live person, then they monotonously use and reuse the same tired phrases over and over that they were told to use by the company to make customers believe they are doing something, when they are really just stalling and wearing down the customer.
|
| 02/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX, I linked my bank to Crypto.com and purchased {$100.00} in Bitcoin. I chose the instant transfer method, which appeared to let me access my cryptocurrency immediately. While I was able to purchase {$100.00} in Bitcoin, it was essentially locked in my account and is still locked in my account as of XX/XX/XXXX. That is a total of 12 days, or 8 business days. It was not clearly visible to me prior to making the purchase that the Bitcoin I purchased would not be available to me to transfer to an external wallet. It was deceptive in the name of the type of transfer and in the way that the business is holding my money hostage, essentially.
I made further purchases with my debit card, which allowed me to access my bitcoin instantly. While the original {$100.00} was still frozen, I could transfer the debit card purchased bitcoin. I made multiple debit card purchases without issue. Today, XX/XX/XXXX, I purchased {$150.00} in Bitcoin and initiated a transfer to an external wallet. Minutes after, I received an email letting me know that my account was disabled while they verify that I own the card I'm using on their site. What's interesting is that the purchased bitcoin is still in my account, it is just frozen with the original {$100.00}, meaning Crypto.com is holding {$250.00} of my money and will not let me move it. Representatives for Crypto.com have been extremely incompetent and unhelpful throughout the process. I have verified my identity with Crypto.com twice, they have approved my verification documents and there is no issue there.
|
| 05/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I fell victim to a multilayered scam operation orchestrated by XXXX ( XXXX XXXX ) and innocently lost {$190000.00} USD of my hard-earned life-savings. It started in XX/XX/2022 when a woman claimed to misdial a phone number asking about a client. We started talking to each about personal life and over the course of a few months she recommended cryptocurrency trading for making money through Crypto.com and XXXX. I was intrigued and unknowingly decided to put money into the XXXX platform thinking it was a legitimate trading company. XXXX XXXX cleverly orchestrated a prevalent scheme of deception to lead me to invest significant sums while knowing that those would-be investors would ultimately lose the money, they had entrusted to it. The overall purpose of the scheme, in other words, was to target and defraud me who is inexperienced and nave in the cryptocurrency market, in pursuance of illicit wealth through various fraudulent representations. I did not know, and through the exercise of reasonable diligence could not have discovered, the fraud that was being perpetrated upon me by XXXX XXXX. Due to personal circumstances, I was particularly vulnerable during the victimization period ; I was also relatively financially illiterate and very inexperienced in the finance sector which made me a prime target for criminal enterprises in this field. To be clear, people who have been scammed such as myself, are not individuals who have made poor investment decisions. They are people who have been tricked, lied to, deceived and emotionally manipulated.
|
| 07/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
THIS COMPLAINT IS FOR CRYPTO.COM. THIS PROBLEM HAS BEEN GOING ON SINCE XX/XX/XXXXXXXX XXXX XXXX XXXX I NOTICED THAT MY ACCOUNT DOES NOT LOOK CORRECT, MOST OF MY INFO WAS GREYED OUT AND I COULD NOT ACCESS MOST OF MY ACCOUNT INCLUDING CUSTOMER SERVICE. FEW DAYS LATER MY BITCOIN VANISHED.
CRYPTO.COM HAS HAD SOME BREACHES AND HACKS WHERE PEOPLE HAVE LOST MILLIONS OF DOLLARS. I TRIED TO CONTACT CUSTOMER SERVICE IT TOOK THEM SOMEWHAT 4 DAYS TO GET BACK TO ME AND PRETTY MUCH ASKING ME TO REPEAT MYSELF, I REPLIED AND THEY JUST IGNORED ME. MY BANK HAS BEEN TRYING TO HELP GET BACK MY FUNDS AND CRYPTO.COM HAS CAUSED MUCH PROBLEM. I WENT TO THE LAW ENFORCEMENT AND FILED A REPORT. OFFICER XXXX REACHED OUT TO CRYPTO.COM AND THEY JUST IGNORED HIM. OFFICER XXXX HAS STATED THIS IN HIS REPORT. I EVEN SENT OVER THE REPORT TO CRYPTO.COM AND THEY JUST DOING NOTHING. THEY CLEARLY ARE HOPING THAT I WOULD JUST GO AWAY BUT I AM NOT AND WANT MY MONEY BACK. CRYPTO.COM CAN RETURN MY FUNDS BACK TO MY BANK OR THEY CAN RETURN THE FUNDS TO MY ACCOUNT SO I CAN WITHDRAW THEM. A TOTAL OF XXXX. BELOW ARE THE TRANSACTIONS AND DATES. CRYPTO.COM HAS A PROGRAM TO REIMBURSE VICTIMS LIKE ME BUT THEY ARE NOT DOING THE RIGHT THING AND HOPING I WOULD JUST GO AWAY.
XX/XX/XXXX : {$5800.00} XX/XX/XXXX : {$790.00} XX/XX/XXXX : XXXX XX/XX/XXXX : {$800.00} I WILL ALSO BE FILING COMPLAINTS WITH THE SECTARY STATES OFFICE AND STATE ATTORNEYS OFFICE TOGETHER WITH SEC SECURITIES OFFICE. AND IF NEED BE, I WILL ALSO FILE A COURT CASE. THIS HAS GONE TO FAR AND CRYPTO.COM NEED TO CORRECT THIS.
|
| 02/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
1. crypto.com advertises a visa debit card with perks- costs {$4000.00} worth of their native cryptocurrency coin 'CRO ' 2. CRO needs to be locked up or 'staked ' for XXXX months to qualify for the card 3. I purchased CRO, and staked it 4. Attempted to get my card delivered, but my former address was in their system 5. Over a XXXX time span, I attempted several times ( probably over XXXX ) to get my address changed in their system so I could get the card delivered.
6. Customer service told me they would take action, never did. Over the XXXX months, my CRO is still locked ( staked ), and I can not cancel or do anything to get out of the situation.
7. CRO loses about {$600.00} in value and still declining. Still, I have no card and not receiving what I paid for.
8. I took my complaints to social media, and within days I was informed that " We recently performed a review of your account and found that it does not meet our requirements for user conduct, as outlined in our Terms and Conditions. '' I was told to remove all funds from their platform ( even though they were locked and couldn't be moved ).
9. Support unlocked the funds in a few days, I had my funds transferred at more loss. It costs several XXXX dollars to move and convert these cryptocurrencies.
10. CRO locked up my funds in their CRO token, as they do others, which artificially inflates its value, leaving people no choice but to invest in their coin for a false promise of a debit card.
11. There are other issues with their service that are sketchy. Happy to share more.
|
| 01/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I started a dispute with my crypto.com card company on XX/XX/2021, and they ard still not telling me amything other than when they have an update it will know, but I've been trying to get an answer to my question I don't necessarily need or want am update ivd bern trying to find our way I wasnt given provisional credit as it states on this conpanys card holder agreement handbook that I recieved upon setting up and account with crypto crypto.com that I should BS provisionally credits XXXX businsss dAys after dispute is made and they have XXXX extra days in certain situations to add provisional credit to an account in the case that they nees more time or decide to investigate fire her taking longer.i have not Ben offered, given, or even answered about provisional credit in any shape or form by company and at this point I feel Ignored and that they don't cars about my situation degrading this card and I feel very mistreated and disrespected they sont understand that I havd been stolen from and im already upset angry an broke and that they are the ones the only ones that can help me clear up the situation I cant do it myself I cant ask then inveTigTion team a question or i would do it myself and they just keep giving me. Ridiculous response that in no way even almost answers my question but it been well past the 10 or even 15 business days timeframe please help me even if to only get a response that would ease my anxiety a littke I just wanted my money back and to know what happend that would help tremendously
|
| 06/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX Crypto.com sent me an email stating that they were closing my account within the next 30 days ( attaching for reference ). I was told I had 30 days to get all of my funds out of Crypto.com. I was able drain the balance on the debit card ; however, I ran into issues with the XXXX balance I had of XXXX.
I attempted to sell my balance of XXXX XXXX on XX/XX/XXXX ( attaching for reference ). I tried 4 times and each time the sell failed. I contacted support and asked them and they told me that my ability to sell had been XXXX and that I needed to transfer out to an external wallet ( attaching chat for reference ). The only other place where I have Crypto is XXXX so I checked XXXX and see that they are able to receive XXXX so I copied the wallet address and used this address to send the XXXX to. Keep in mind, that I had absolutely no desire to transfer the XXXX All I wanted to do was sell my position since I was being closed by Crypto.com. I put in the transfer on XX/XX/XXXX.
On XXXX as it had been 2 days and I hadn't seen my funds I contacted crypto.com. They told me it had been delivered. I contacted XXXX and they said they hadn't received it yet. XXXX then informed me the method that crypto.com used to send was invalid that they don't have the infrastructure in place to receive those funds so I would need to contact Crypto.com ( XXXX ) to recover. I contacted Crypto.com on XXXX and XXXX, escalated multiple support chats to management and they told me they can't provide any assistance.
|
| 03/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I was contacted by a woman who sent me a XXXX friend request. In her text she asked if I would like to make more money to donate to a nonprofit I had started 12 years ago. She said that she was a senior financial advisor, CFO of a cosmetic medical company and just started her own company. She was buying and selling crypto coin options and could make a good profit. Over time she would encourage me to add money to my own options account that she showed me how to set up. Options were bought at Crypto.com and then sold on XXXX. I would send wire transfers from XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX and they would send a transfer to Crypto.com where we bought the coin options, then sell them on XXXX. I was encouraged to take out loans since the balance was growing and they would be paid off the increasing account balance. My account got to {$350000.00} and I wanted to cash out my account to pay the three loans that were due soon. On XX/XX/23, under the directions of the XXXX XXXX, I tried to cash out my account. This is done on a Chat on the XXXX website. When I told them that I wanted my account to Crypto.com I was told that I needed to pay an additional {$140000.00} to be able to reach a level to get my money out or to trade again. Since the morning of XX/XX/23 I have not been able to withdraw my money or make a trade. I have no access to do anything on my account. I have screen shots and paper documentation for my entirety of this process. I have screen shot of the wire transfers on Crypyo.com.
|
| 03/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
This is on crypto.com I have money on there for buying crypto currency and I want to withdraw. I had a bank account there was with XXXX XXXX. They are telling me that XXXX XXXX filed the dispute against me so I can not withdraw my money and I have to show them proof of a dispute cancellation letter. I spoke to XXXX XXXX a couple times and they told me there's no such thing they can not give me a dispute cancellation letter because I didn't file against crypto.com. this is been going back and forth with crypto for months now at least 3 months. I was finally allowed to change my bank account to a stride bank which is chime so I was just recently allowed to put another {$20.00} on there through my chime account and they're still telling me that there's a dispute letter cancellation I need to come up with because they're fired somebody has filed a dispute against them for transactions they are lying son of a guns I want my money back I want to be able to withdraw my money I have over {$300.00} on there and they won't allow me to touch it this is just wrong I wanted to snapshot a conversations but I'm unable to do that. I am money sure how I'm supposed to get these chats to you my email is XXXX What can I possibly do about this and how can you help me please I want my money back and I want to close this because they are full of it they're Liars and they're just trying to hold onto my money and that's just wrong I don't even know the word for it but it's wrong
|
| 08/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/2022, I sent XXXX ( US Dollar Coin ) valued in the amount of approximately {$500.00} to Crypto.com on the XXXX XXXX. The transaction ID for the XXXX XXXX was XXXX and the transaction can be viewed on the blockchain at the website snowtrace.io. The company uses a common wallet address for customer deposits on several Ethereum-based networks, including XXXX. Regardless of the currency type or irrespective of the Ethereum-based network used, the wallet address for this transaction would have been XXXX.
The deposit did not show as received into my account, so I contacted XXXX XXXX advised me that I had not sent the correct version of XXXX, and to return the funds to my wallet they would charge me a fee of {$100.00}. A " send '' transaction currently costs approximately {$0.00} on the XXXX XXXX, so I found this exorbitant fee to be arbitrary and exploitative.
XXXX attempted to justify the fee by stating that they would need to " dedicate engineering resources to retrieve the funds from the blockchain. '' This statement does not even make sense technically speaking if one understands how the technology works. The funds were sent to a wallet address owned by the company. It's not like they're " stuck '' somewhere on the blockchain.
Furthermore, in all my dealings with this company, never before have I seen any language stating that there is a {$100.00} fee to return funds. So there was a complete lack of transparency from my perspective.
|
| 11/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I called in on the evening of the XXXX shared with Crypto.com that it looks like my bank card got deducted 4 times and I only deposited twice on the XXXX of XXXX to start my account. They will not let anyone call in only chat to talk about accounts now They said they would contact me back in the morning with and update. I wake up to your account has been terminated and we have the right to do this and do not have to explain why. I tried to find out the reason. I even told them in my chat I had talked with my bank and never tried to stop payment on 2 deposits, that my bank said all looked good and there was not 4 deducts it only looked like because they were pending at midnight.
I have pics of my chats explaining and my account was still terminated NO chances to talk with anyone and now I have been told I have no access to my wallet to remove my funds. I even asked what happened if I had a million dollars in my account do you get to keep it and then no comment, This is so disheartening it makes me sick in my stomach.
Can anyone help me talk to someone about getting my account back open or at least get my funds back. I do not have much money to be doing this.
The app is very user friendly I like it a lot and I had 3 more friends that were going to download but not now they are freaking out like me, if they can just terminate an account for any reason and keep the funds, That is scary. I have all chat pics Please help if you have any ideas.
|
| 11/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I signed up. with crypto.com to buy and trade crypto stock. I sold all of my stock on XX/XX/XXXX and has since not been able to retrieve my money back to my bank account. I was forced to transfer all of my money into crypto.com stock as that was the only option given to me when I sold my stock. I Have tried to set up a XXXX XXXX to retrieve my funds but have not been successful, as I was told I cant be verified. Which is strange because It is the exact same information that crypto.com used to verify me before I could trade on their site.
I have reached out to them many, many times in the chat with everyone giving me the exact same scripted answer. I was told through chat to upload documents my ssn card just recently and before a utility bill by a chat rep. They can not give me a location on where to load documents. There is nowhere to upload documents I believe unless it's requested by XXXX XXXX. None have been requested.
We are in week two and I still have not been verified. they keep reseting my account stating everything is good to go you should have no problems. I have litterly done that 8xs.
In the mean time my money is in their stock. I am loosing money as they hold on to my money in their stock. I was told they do this often by the chat rep. So they are Stealing my money for their stock price to go up along with others. I have no way of contacting anyone higher.
This should be illegal
|
| 04/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I opened an account with Crypto.com and started investing in cryptocurrency. For the first two weeks I was able to purchase and convert crypto with no issues. About two days ago I received a message that said that I made a withdrawal from my account but I never made a transaction to withdrawal any cash as my goal is to invest in the long term. The transaction was made around XXXX XXXX which raised red flags. The next day I sent an email to Crypto.com explaining the issue and a representative sent an email explaining that they take fraud very seriously. I received another email requesting for me to send a selfie and a piece of paper with the date, my full name and Crypto.com written on the piece of paper which I emailed XX/XX/XXXX. No one has gotten back to me to help me with the situation. I went back into the app to log in and none of my crypto assets were showing on the app. What I was able to see was only the amount I had in the account. I kept on trying but it wasnt working. I started to get a little suspicious and I believe my account is locked as I can not buy crypto or convert my crypto in my account. I have no access to my funds. Ive sent countless of emails and I keep getting an automated response from Crypto.com customer service. The amount in my account is {$1100.00} and the email associated with my account is XXXX. What I want is access to my funds.
Thank you
|
| 06/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I signed up for an account at crypto.com on XX/XX/23. I transferred $ XXXX into bitcoin on XX/XX/23 and tried to pay a wallet, but was refused to make the payment. After several attempts to communicate with customer service, they would never tell me why I was unable to make a payment. On XX/XX/23, I transferred the remaining back out {$23000.00} and sent the money back to my bank account. Since XX/XX/23, I have been trying to close my account. They keep telling me via email, they are " working on my request ''. After telling them multiple times to close my account, this was their response on XX/XX/23 : " Please be informed that such matters do require time in order for a resolution to be provided. The matter is with the relevant team and once we have an update, I will be back to inform you. '' I filed a complaint with the XXXX on XX/XX/23 with no response from the company. On XX/XX/23 another email received from crypto.com stating, " The relevant team will soon be in touch to assist you. '' There is absolutely nothing to do except close the account. I believe they are wasting time to try and charge me a fee for inactivity. I want to be rid of this company and just want my account closed. They have multiple complaints with the XXXX and have an " F '' rating. Had I known this, I never would has signed up for an account. Please help me close this account.
|
| 04/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Dear Team, I recently fell a bad victim of a really bad crypto scam. I lost $ XXXX in this scam and Im really devastated. I couldnt spot the red flags because the website seemed really legitimate and I thought the person is really helping me with the real profit. It was a XXXX scheme.
Here is the link to the fake website XXXX XXXX My funds sent to Crypto.com were part of a cryptocurrency scam.I found out I was scammed 5 days ago when I was unable to withdraw my funds. After several days of investigation, I found evidence indicating the platform is a scam, along with other victims who had similar experiences. I tracked the downstream wallet, which was reported multiple times for fraud. I contacted Crypto but they did not do anything to investigate and/or freeze the fraud wallet. I have reached out to Crypto for assistance but they did not claim any responsibility. I did not receive the service or protection that was promised or described by them in fact they have a big loophole that enables scam platforms to launder money and steal funds from customers. They are complicit in fraudulent practices and did not have any safety precautions in place to protect myself and others from similar scams. My funds sent to them from my account should be investigated and refunded from them. I need assistance at this difficult time. My police case number is XXXX Thanks
|
| 05/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Between XX/XX/2019 and XX/XX/2019, I fell victim to two multi-layered scam operations run by XXXX. XXXX XXXX and XXXX XXXX limited which involved me making deposits for a total amount of EUR XXXX from my Crypto.com account to fraudulent investment firm ( s ).
When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Crypto.com did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Crypto.coms custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Crypto.com promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Crypto.com was in compliance with its own policies and procedures ; ( v ) whether Crypto.com owed duties to myself, what the scope of those duties was, and whether Crypto.com did not uphold those duties ; ( vi ) whether Crypto.coms conduct was unfair ; and ( vii ) whether Crypto.com has within its power the ability to, and should, compensate me for the harm that has befallen me.
|
| 02/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My debit card which was on file on Crypto.com account was used three times to purchase a bit coin and then was transferred to some private wallet link and this happens to happen in my account. One was used on the XX/XX/2022 in the amount of {$450.00} and the second one and third one was used on the XX/XX/2022 in the amount of {$1200.00} and {$1300.00} and all resulting in {$3000.00}. I then contacted Crypto.com letting them know that this transaction wasnt me and I did not authorized that. They told me to wait for them to look at my case and this morning Which is XX/XX/2022 I got an email from them saying their APP payment can not refund me my money because their investigation shows that the transaction happened in my account. My problem is that where does fraud happens? Isnt it peoples account. Beginning of XXXX my other phone got lost when I was at a holiday in XXXX and I couldnt find it and that phone had all my informations. I was able to change most of my information on my other apps but I guess I forgot to change most of them including Crypto.com. I want yall to know that this transaction wasnt made by me and if it was why will I buy this lot of bitcoin and then transfer it to another link wallet?? I mean for what? Why wont I keep it in my wallet?? Please help me get my money because I have been scammed or fraud. Thank you
|
| 12/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
XX/XX/XXXX I traded futures with Crypto.com and their XXXX XXXX. I asked to wire my balance {$400000.00} to my bank. They informed me that I had to prepay 20 % capital gains tax. They would pay the additional 5 %. XX/XX/XXXX I wired {$66000.00}. I was then told to wire {$24000.00} Gas tax ( Refundable ) to remove my money from the XXXX. They said I was suspected of money laundering, and I had to deposit an additional 50 % ( {$200000.00} ). I sent it on XX/XX/XXXX. I was told the bank in XXXX XXXX would wire my money in 15 to 30 days. When I asked if they could speed it up, they offered to go for me for an additional {$30000.00} plus expenses. I balked. They said that I would have to go to XXXX XXXX in person and sign anti laundering documents and then my money would be wired to my bank. They owe me {$620000.00}.
I have reached out twice since to no avail.
I am XXXX XXXX XXXX and have never been involved in money laundering. On XX/XX/XXXX, I had a XXXX. Chances are 25 % I could have another one. If you are having a XXXX, you have XXXX hours to get medical attention to reverse the aftereffects. I am not willing to take a 12 hour flight to a country where I can't speak or read the language or chance another XXXX out of the USA. I asked for assistance besides traveling, so far nothing. Please help me.
Thank you in advance.
|
| 05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
All of this took place on the Cryto.Com App.
On XX/XX/2021, I attempted to buy XXXX XXXX, the crypto. After attempting, the app timed out and I was told that the transaction failed and was canceled. I tried 4 more times, attempting to buy, and received the same error. These were at XXXX, XXXX, XXXX, and XXXX XXXX Central Time. I gave up and tried later at XXXX and the transaction went through, for XXXX USD.
On XX/XX/2021, I checked the app and saw four purchases for XXXX were made on my account, at the same times XXXX XXXX Central Time for varying amounts of XXXX : XXXX for XXXX USD, XXXX for XXXX USD, XXXX for XXXX USD, and XXXX for XXXX USD. I attempted three times at XXXX on XX/XX/XXXX to reach support through their automated system and received no messages or ability to call or email for support. The fourth time, I was told they would email me shortly and heard nothing.
At XXXX XXXX on XX/XX/2021, I attempted to sell the XXXX bought on my account, a total of XXXX XXXX for XXXX USD. But, when trying to move that money back onto my credit card, I was told the minimum was XXXX USD to transfer. I do not have that much on my Crypto.Com account, nor do I want to have to spend money to receive the money taken out of my account wrongfully in the first place. The company has not responded to any of my support requests.
|
| 03/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
Older American |
|
Since opening my crypto.com account and putting in a total of {$7300.00} usd i was to have a 30 day grace period free of fees i am still in this fee free period.
i noticed every time i sold a currency the amount i keep being short was about {$350.00} to {$400.00} dollars so i started taking screen shots of my account based on current trading price and enter a sale and at this point you can see what you will receive i take another screen shot whithin seconds and see the amount i will get.
Everytime the short fall of funds are consistently short recent examples are all on the same cryto- {$400.00}, - {$390.00}, - {$390.00}, - {$380.00}, - {$400.00} These examples cover XXXX and XXXX and i will continue these tests. I have traded stocks and options for 30 years i understand volitity and effects on bull to sell orders but when the trend has been upwards its still a loss, The crypto i was referencing was SPELL crypto which was averaging {$75.00} million dollars over prior 24 hr period thats why i did several test of current balance to balance if i completed a sale which shows on sale screen.
I feel there should be a limit sale offered to control your sell point to prevent this man.
And there should be a human in their ccustomer service dept to talk with instead of a short list of Which of these are your problem.
Thanks
|
| 06/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Commencing on or around XX/XX/2022, I fell victim to XXXX multi-layered scam operations run by liquid.vip which involved me making deposits for a total amount of XXXX XXXX from my Crypto.com account to fraudulent investment firm ( XXXX ). When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Crypto.com did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Crypto.coms custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Crypto.com promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Crypto.com was in compliance with its own policies and procedures ; ( v ) whether Crypto.com owed duties to myself, what the scope of those duties was, and whether Crypto.com did not uphold those duties ; ( vi ) whether Crypto.coms conduct was unfair ; and ( vii ) whether Crypto.com has within its power the ability to, and should, compensate me for the harm that has befallen me.
|
| 05/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Stranger online message me on XXXX. His name is XXXX XXXX. We talked for 3 months, and became friends. He say he help me make money in Crypto. I was convinced when he showed me that he was making money from Crypto trading. He provided me links to download Cryto.com and XXXX app on my XXXX. Since I didn't have money, I had to borrower from my credits, and applied for personal loans with institutions. The person gave me links to multiple online lenders, and I applied to all of them hoping they would lend me money. XXXX online lenders approved me : XXXX XXXX for {$23000.00} and XXXX XXXX XXXX XXXX for {$32000.00}. I have outstanding balances on credit cards. My initial investment to Crypto was {$88000.00}. I profited {$220000.00}, and when I sold my Ethereum coin from XXXX, XXXX customer support texted me that I had to pay 30 % in " Profit tax '' in order to withdraw my money. XXXX wanted about {$74000.00} for " Profit tax ''. I wired in {$46000.00} that I borrowed from my brother, and my friend said he would send in the remaining {$30000.00}. After XXXX received the money, they told me my account number was entered incorrectly so they couldn't wire me my money, and would need 10 % deposit so they could unfreeze my account. I had my son and brothers look into this, and determined this was all a potential scammed.
|
| 11/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
The first email notification I can find is for XX/XX/XXXX - essentially I have a CRYPTO.com account where I had a wallet holding some cash, as well as a {$4000.00} XXXX investment that also got me ( if I remember correctly ) their " green card '' - a visa card, and for this deal I also got XXXX and XXXX paid for by the company, CRYPTO.com I received my first notice on XX/XX/XXXX, I believe, that the card wasn't working, and that payments weren't going through. I decided to look into it, and I couldn't gain access to my account. Now I've had a bunch of back and forths with their customer service and they refuse to grant me access to my account- more accurately, they've been telling me they are looking into it for the last XXXX weeks but every time I reach out, they say their team is looking into it and they won't give me a passcode. I asked to cancel my account early in those exchanges ( the first day ) and I don't know if that has anything to do with them stalling and not getting me back in. They don't express any concern whatsoever about whether I am who I say I am, they just tell me they can't figure out how to send a passcode to get me back into my account. I smell XXXX. It feels like a scam. It's my account, I put money into it, and now I can't get even get in and they won't help me.
|
| 03/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
On XX/XX/2022, {$100.00} was debit it from my XXXX XXXX Debit Card from the Crypto.com exchanged. The money was taken from my checking account, but it was not credited to my XXXX wallet on Crypto.com. so I have sent a message to the Crypto.com team to inform them of this transaction. They have worked continuously for a few days to try and figure out why it did not post to my account, they was able to see that the transfer was completed, but did not post, so on XXXX XXXX, Crypto.com asked me to contact XXXX XXXX to try and get this transaction reversed and sent back to my account. Then on XXXX XX/XX/2022. My Crypto.com debit card was blocked as well as my crypto.com app to purchase and sell crypto. I had no knowledge or notification that I was going to have restricted access, this was because of the case, I have requested on XXXX XXXX. They have received notification from XXXX XXXX in regards to the XXXX XXXX situation, and now they are asking me to request a cancellation letter from XXXX XXXX XXXX XXXX, before they could unlock my account. XXXX XXXX is not aware of this procedure and they have been willing to help me retrieve my money that was taken from Crypto.com. My account as well as my Crypto.com card is still restricted. I have over 1500.00 in assets with this Crypto exchange now.
|
| 11/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
On or about the XXXX of XX/XX/2023 I followed the procedures using my Crypto App and my XXXX wallet to deposit {$10000.00} of the {$11000.00} USD by wire transfer back to my checking account. A message came up that my funds were blocked.
on the XXXX of XX/XX/2023 and again on the XXXX of XXXX of 2023 I contacted the help center for Crypto .com and requested assistance in getting my account closed and the funds in my Crypto Account ( {$170.00} USD ) and my Trust Wallet ( $ XXXX sent to me by check to my XXXX address. They are required to do so according to the Terms and Conditions of using Crypto.com. I received info back from XXXX and XXXX XXXX how to get tyhe funds returned. I followed the instructions on the XXXX and wass told it would take from 3 to 5 business days for the transaction to be complete. Nothing happened, so I tried again on the XXXX. Again, I waited until the XXXX and contacted Crypto.com requesting a check for my funds. This time to a XXXX from the help center replied to me. I sent him sa screenshot of my account funds being blocked for sending them back to me.
On the XXXX of XXXX I again contacted the help center and got an email back from XXXX and XXXX thanking me for reaching out to them and that they were working on my request. as of today, I have heard nothing.
|
| 09/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I purchased cryptocurrency from crypto.com back in XXXX. Charge was made to my bank account but they didnt send me coins so I contacted to customer service. I didnt hear from them so I decided to dispute. Little while later, they froze my crypto account so I couldnt access to my asset for almost two months. I contacted to customer service again and they said the dispute was problem. I was told coin I didnt received was credited but I disputed so they froze my account. I didnt know they credited because I couldnt access to my account! So I had no choice but cancel the dispute. They finally unfroze my account and I found out they took the coin they credited. I already canceled dispute so I told them I want either coin back or refund. I provided the proof of the cancellation the bank gave me. But they kept saying that they accepted the chargeback so I have to ask my bank to release the funds. I called bank but they said chargeback or refund or money back are all go straight to my account. Bank dont hold the money and they dont even see any money came from crypto.com. I told them that but they are just keep saying they already accepted the chargeback so they cant assist further. Im still fighting with them but I need someone elses help. I dont thin my theyll give my money back.
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
The company to send complaint to : Crypto.com contact @ crypto.com Crypto.com is headquartered in XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX.
Starting in XX/XX/XXXX through XX/XX/XXXX, I was involved in a cryptocurrency trading scam. I met a person via XXXX dating site. I was asked to " invest '' using a fraudulent copy of Crypto.com XXXX wallet. ( see below ) I wired money to Crypto.com XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$20000.00} within Crypto.com, money was converted to crypto and transferred to the fake websites ( XXXX XXXX XXXX. These websites are identical and appear to be owned by a XXXX company XXXX XXXX XXXX. Once theCrypto was loaded to these websites, I was instructed to make trades which appeared to be very profitable. I started with small amounts and even withdrew ~ {$10000.00} initially to ensure my money was safe. As the transactions got higher, the profits got higher until I finally decided to withdraw at least my investment plus the amount need to cover income taxes- it was that large withdrawal that was not completed, and my account was subsequently frozen. the only contact email I have with the person I was working with is an email address, XXXX details of the transactions between the website/exchanges are in the attached documents.
|
| 04/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I transferred XXXX $ to my crypto account on XX/XX/2021 and another XXXX $ on XX/XX/2021. I did several cryptocurrencies buy/sell transactions in subsequent months. On XX/XX/2021, I had total XXXX XXXX XXXX coins in my account. When I looked at the home screen on Crypto.com it was showing current value XXXX $ and checked XXXX XXXX current market price XXXX XXXX
Then I tried to sell some coins so went into trade -> selected XXXX XXXX and selected XXXX ( coins ) for sale and went on confirm screen and it was showing sale price XXXX $ and total value XXXX .
I was trying to do this transaction at XXXX AM EST XX/XX/2021.
For next 2 weeks, I tried same thing for about 7-8 times and noticed that when I try to see coins it is showing higher price when I initiate the sale and it suddenly changes at the final confirmation page. It is almost 20 % less it is bug amount. This seems like a software trick to make money and scam people.
I raised this issue multiple times with Crypto.com but have not received satisfactory response. They have not been able to explain the reason when customer lose 20 % of its asset value when he does sell transaction.
I request bureau to investigate Crypto.com business practices and help me get my money back.
Thanks, XXXX XXXX
|
| 11/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I started using crypto.com when a lady by the name of XXXX XXXX invited me their XXXX investment that offers high yields and I was hesitant before as Im thinking its a scam but when they use crypto.com to send money and I can send money to them with cryptocurrency I was convince that they are legitimate until the week of XXXX XXXX where i send money to XXXX XXXX bank which is connected to crypto.com and buy cryptocurrency and send it to the scammer for the payment of the said tax which crypto.com said some exchange ask for tax but scammers never return the profit from my investments even I paid the tax thru crypto.com thru the scammers wallet address that I reported to crypto.com which they disable my account but the scammers still asking for the said tax.I sent the said money most of it via wire transfer in the amount of XXXX dollars and XXXX thru my checking account at XXXX bank.the scammers sent me money in small amounts but not big amounts thru crypto.com app and they said once you said thru the wallet address you cant trace or refund it back but in the news today where crypto.com accidentally sent millions of dollars to a wallet address but they were able to trace and ask for the return of said money contrary to their claim you cant trace it.
|
| 10/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Monday, XX/XX/2021, I requested, online, a withdrawal of all my crypto-currency for a value of USD {$1500.00}. It was supposed to be transferred to my bank account automatically.
As of today, Tuesday, XX/XX/2021, I did not receive anything yet. It's been ten days that I have been waiting for my money. My bank charged me twelve times {$34.00} fee for insufficient funds. I did not pay my mortgage last week because I did not receive this amount. If I knew that would take forever, I would have requested a withdrawal a long time ago.
Their customer services are by chat online, and I requested that a supervisor call me back because of this significant issue. Still, the chat representative wrote me that nobody was available. According to the representative, the problem is that there's an internal issue to transfer the money. He added that it will be deposited as soon as possible. As soon as possible means nothing. They don't care, and they don't even talk to their clients, they chat.
THEY ARE KEEPING MY MONEY HOSTAGE FOR MORE THAN 10 DAYS WITHOUT ANY EXPLANATIONS, AND THAT CAUSED AND STILL CAUSING ME FINANCIAL HARDSHIP AND EXTREME LEVELS OF STRESS. I CAN NOT SLEEP, AND I DON'T KNOW WHAT THE MORTGAGE COMPANY WILL DO WITH MY CASE DUE TO CRYPTO.COM
|
| 08/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I have been a victim of a scam, I was offered investment services, but they turned out to be fake. I transferred the funds from my bank ( XXXX XXXX, XXXX XXXX ) to the crypto platform ( crypto.com ) and then they were supposed to go to my trading account ( XXXX ) but in reality, they were stolen from me. I did try to approach my bank and crypto platform but they never replied to me in satisfactorily. I provided them proof that the funds were transferred to shady wallets which could have been avoided if they acted promptly.
I can provide all the letters I have sent and emails I got in return.
Thank you and Regards P.S.
All money wire is transferred from my banks to Crypto.com directly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This is part of a scam organization as the external wallet reflect multiple transactions.
|
| 06/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I opened a Crypto.com account in XXXX of XXXX. I purchased about {$900.00} of Shiba Inu that day or the next. Sometime in XXXX of XXXX, I wanted to see how it was doing so, I tried to log into my account but, I'd forgotten passcode. I emailed Crypto.com to change my passcode and they informed me that I needed to provide the phone number that I used to open said account in order to change it. I told them that I've since changed numbers so, I know longer have that number. They asked me to provide them w/a picture of my drivers license, a picture of me holding a piece of paper and a picture w/my elbow clearly showing me holding the paper, which was to display my full name, the days date and the code being sent to my email. I did what was asked of me but, they said they never received either the picture of my drivers license or the paper w/the info displayed. This went on for approximately 2 weeks! I had about 4 different employees respond to my emails saying they were sorry for the mix up but, they needed all the info to be provided again. I gave up trying to after my last, " I'll be happy to help you if you'd provide the following information. '' Please help me because I'm at my wit 's end! Thank you in advance for your cooperation.
|
| 06/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2022, I fell victim to two multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to fraudulent investment firm ( s ) via my XXXX XXXX wallet. I also made deposits for a total amount of XXXX USD from XXXX to the fraudulent investment firm ( s ) via my XXXX XXXX wallet, for a total of XXXX USD. These funds were transferred from the wallet to an address unknown to me without my authorization.
On XX/XX/XXXX, I emailed a Demand Letter ( dated XX/XX/2022 ) to Crypto.com per ADR Protocol. On XX/XX/XXXX, a Complaints Handling Officer from Crypto.com responded that " You acknowledge that you are responsible for ensuring the accuracy of any Instructions submitted to Crypto.com and that any errors may result in the irreversible loss of your Stored Digital Asset. Going forward we strongly urge you to file a police report and have the funds tracked down and seized by the Police. '' On XX/XX/XXXX, I emailed a Rebuttal Letter ( dated XX/XX/2022 ), to Crypto.com. The same Complaints Handling Officer responded that " as per the quote from our Terms and Conditions we are not in a position to offer reimbursement of your lost assets. ''
|
| 05/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have been trying since XX/XX/2021 to regain access back into my crypto.com account to check my invesents and build progress to raise investments and have been halted by crypto.com.
I have verified my identification at least XXXX times to be told that a piece of my elbow didn't show or not enough of my chest is in the picture. Things that have no significance when my picture and identification match as well as I am telling them the information they require to verify me.
Other times I try and think I've gotten somewhere to find they have given the wrong solution like adding my phone number that needed changed to on the original account but not saying that being the phone number was on the dummy account I had to create in order to get to customer support, means they would need thrifty days to have an account close and let me in the original one where my money was invested.
Today, it has been XXXX months, and I'm stillocked out and still told XXXX due to the phone number on XXXX accounts and would be XXXX days ..and I would need to go through verification again.
Enough is enough, I feel they are hiding that they no longer have my money. They should not be able to keep you locked out of your own account for almost XXXX months.
|
| 02/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I transferred, XXXX USD from my bank account to my crypto.com account to do crypto currency business. unfortunately, I scammed and lost all my money through crypto.com. a scammer contacted me on my what's up number and said if you want to do crypto currency business, I can help you, she said I know a very good platform you can install it but don't transfer your money through your bank account. the good thing is crypto.com you can transfer your money form crypto.com to XXXX unfortunately I transferred all my money, when I want to withdraw, they didn't let me to withdraw my money and made excuses. they wanted to steal more money, they said you have to pay the taxes, I said I will pay the taxes for IRS not for the platform. at the end of the day, they blocked my account in XXXX. I contacted and reported this issue to crypto.com regarding the fraud and scam, but unfortunately, I didn't get reasonable answers from crypto.com. they said when we transferred your money to external wallets, we can not do anything, I am wondering why this big company can not recognize the fake platform with their high security, I am an induvial person how should I recognize the fake platform. and I attached more details in the letter.
|
| 11/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
i began exchanging crypto currency through Crypto.com last month and the company has failed to keep my information updated, and is not giving me access to my funds.
after send crypto to my wallet, i deposited the funds into the Crypto.com card to use for purchases and was unable to order a physical card due to the address not being up to date.
On XX/XX/XXXX, i contacted Crpyto.com to request having my address updated so that i can order a new card and was asked for proof of identity, which i provided, and told it should've been updated within 24-48 hours. almost a month later, it still hasn't been updated and after several inquiries, they continue to tell me they are short staffed, apologize for the delay, and will have it fixed within 24-48 hours.
because of this, i am unable to access the funds in the crypto.com checking account or withdraw the money because of this.
i believe that by failing to keep account information up to date and not giving clients reasonable access to their funds this company is in violation of anti-money laundering regulations, Bank Secrecy Act, and other laws in place to protect consumers from unethical banking practices.
this company certainly needs to be investigated.
|
| 04/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Hello. I am making this complaint against Crypto.com for their negligence. On XX/XX/XXXX, there was an unauthorized transaction made on my account. At this time, I was unable to login to my account ( Someone logged me out and changed my pin ). After I got in eventually, I saw that my money was transferred from my initial investment into XXXX and then into XXXX and withdrawn to a wallet that is not mine. I notified crypto.com through their chatting support system ( thats all they have ). I sent them proof and after the relevant department finished their investigation, they decided that nothing happened and they will do nothing about it to help me. After this, I go online and find out that there was a company wide hack that happened AT THE SAME TIME this transaction was made and my money was stolen. Many crypto.com users were affected. Why was I not notifed about this hack? Why was I not notified when this unauthorized transaction occurred? and why are they not willing to admit that I was affected by it? This is no coincidence that his hack happened at the SAME EXACT TIME that my money was taken and crypto.com is unwilling to take any responsibility. truly the worst crypto currency app ever made.
|
| 04/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I tried to withdrawal approximately {$4300.00} usd on XX/XX/XXXX. After reaching out to determine why I am unable to, I was advised that fraudulent activity took place on my account. I was unaware of this and have yet to see any proof that there was fraudulent activity. The only digital currency I currently hold is XXXX. Crypto.com stated that there was a {$3500.00} transaction for XXXX. There are no eth funds in my accounts. Crypto.com is restricting me from accessing any of my funds. Even those that exceed the amount of {$3500.00}. I am requesting that this be further investigated. I have offered to supply statements showing that I did not make that transaction and do not feel it is legal for them to hold additional funds.
As of XX/XX/XXXX, the company is asking me to reach out to a bank that I do not bank with. That bank will not provide me with any information for that reason. Crypto.com did not address the concerns of how they are allowed to keep my funds from me. They are keeping me from an asset that is not XXXX, nor is it the amount mentioned. There have been times my shib exceeded the value they are specifying and they still kept my funds from me and stealing my funds.
|
| 07/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
On sat XX/XX/2022 I was having an issue with my crypto.com app. It was not loading. So I uninstalled it and re installed it. Before that I had my phone number changed. Because of that I was was unable to use the 2 step verification because the number they had was no longer active. I chatted with them on their app and tried to change my number. They refused to change my number because it was a XXXX XXXX number. I did not try to change my address. I I formed them that I was unable to log in and to try and find another way to let me into my account with my money and financial information. They kept refusing to let me access to my account. This is illegal. They can not deny me access to my money or my financial transactions and irs related documents. I talked in a course of hours. They kept trying to say that I was not restricted yet I can't access my account unless I have a phone number from another state. They want to try and force me to go to another state to get a phone number so I can access my funds and banking information. I still have yet to get access to my info and digital wallet. IN ESSENCE THEY ARE STEALING FROM ME AND PREVENTING ME FROM MY RIGHT TO MY INFORMATION.
|
| 03/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
I have a Crypto.com Account, with a XXXX card. I was hacked about 6 months ago and the person changed my phone number and email. I'm trying to get my account back.
I feel as though Crypto.com employees are simply playing a game with me, and it is not funny. for over 5 months, they have made me send copies of my driver 's license, front and back, then a picture of me holding the license to my face, and the first couple were not acceptable so I had to do this 3 times. Then they wanted a piece of paper with the date, words Crypto.com, and some code they give me and I am to hold all of this plus my phone to take the photo but have my elbows in the picture. I don't have 3 arms. We've done about 50 takes of all these things and now they want my phone number. NOW, if the hacker changed my email, he's also going to change the phone number.
One person said I needed to make a completely NEW email, not the original one that I signed up with, which is illogical, but I did it, and now they want another video of me with another code and looking at my elbows. It's impossible.
I want my account back.
XXXX XXXX XXXX XXXX XXXX, XXXX. XXXX XXXX, CA XXXX XXXX XXXX or XXXX XXXX
|
| 12/06/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I have a problem with crypto.com company, it started in XXXX I contacted them to reset my XXXX authentication code due to the fact that I lost my phone. It took them forever to respond so I contacted XXXX instead and in a matter of XXXX minutes my problem was solved. I was trying to withdraw my money from the platform since crypto has a huge dump and it lost its value once I got to the last step I realized that I lost my ability to withdraw my money and not a minute later the rep changed my app password and I was locked out of my account. Since then I made a complaint to crypto.com and I tried numerous times to fix the issue with I have done a lot of verification steps to get my account back and all I was getting is we will get back with you soon and thanks for your patience. So now I am writing this message after XXXX months or more and my money lost more than the half of its value. Last thing crypto.com offered is to redo the same verification steps again and to reset my password with no compensation or any type of courtesy to make it up for what they did. For all this wait, time and effort I am filing a complaint as I fee injustice for what happened. Thanks
|
| 06/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My card was FRAUDULENTLY charged {$31000.00} by someone and used on Crypto.com. I never authorized or made this purchase on my account or ANY account. My card was on file with the merchant Crypto.com but | never made a purchase or authorized a purchase of {$31000.00}. 1 have filed and have an active FBI Complaint against the company and person I suspect involved as I was the victim of a financial scam that I've informed CRYPTO.COM about. My debit card was not in my possession at the time this charge of {$31000.00} was made on Crypto.com.
XXXX XXXX denied my CHARGEBACK claim for the {$31000.00} and did NOT THROUGHLY INVESTIGATE who made this UNAUTHORIZED and FRAUDULENT charge from CRYPTO.COM on my debit card. I NEVER participated, Authorized, or Approved any charge in the amount of {$31000.00} from Crypto.com or any other retailer. PLEASE HELP ME Recover my funds from T his FRAUDULENT and UNAUTHORIZED charge of {$31000.00} made on my XXXX XXXX debit card. Me and my family are in the process of filing BANKRUPTCY now because of this DEVASTATING FRAUDULENT CHARGE. We are in a lot of DEBT now with multiple CREDITORS. PLEASE return what's rightfully ours.
|
| 02/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
Crypto.com is selling airtime or minutes for cellphone carriers, and charging you more then what the stated price says. It will for example state a XXXX $ XXXX airtime voucher for XXXX XXXX is a specific amount of XXXX. But when you check what dollar amount the actually charge you based on the displayed amount of XXXX is in fact not XXXX $ XXXX, but always in the ball park of XXXX $ XXXX. When you ask crypto.com about this, they make it seem like its nothing but the exchange rate, but the value XXXX cant physically change this much in a span of XXXX minutes. And I have went back to check the value price as it changes and its always XXXX $ XXXX. I believe this is unethical and wrong of crypto.com, they highlight the XXXX % cash back for the transaction over their platform, but they fail to mention that you arent really paying XXXX $ XXXX, but really more. I have attached examples of the consistency of {$62.00} XXXX, vs how it says XXXX $ for the voucher, how now where it states their is extra charges, and how crypto.com tries to blame it on the spread sheet. If that was the case, then why does the costs they want to charge always convert to XXXX $
|
| 08/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Hello. Sir I met XXXX at XXXX XXXX. HE XXXX me to do XXXX so I transfer {$200000.00} to XXXX. on XXXX I didn't know about this so just follow him.
He made me transfer all XXXX to XXXX XXXX on XXXX I did two times betting and he refer me VIP promotion. And they sent me message make XXXX until XXXX.
He asked me XXXX and he will help me the rest of them.
He sent me already XXXX.
But I doubt I got scam at that time. I know it is stupid.
I saw his picture from XXXX XXXX And same picture from XXXX XXXX XXXX. And picture person is XXXX XXXX XXXXXXXX XXXX post with his picture. Someone used his picture for scam. If mentioned investment, XXXX and XXXX, that is not him.
XXXX still is working on getting more money from me.
Now I pretend to be sick from XXXX.
I don't know what to do. Connect with him to find or disconnect.
Advise for me.
I reported at XXXX and XXXX.
They said if Authorities assistance contact them, they help them XXXX is XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX Can you help me? I hope no more victim.
Help me please. Anytime contact me please.
Thanks for spending time.
XXXX XXXX.
|
| 07/17/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I have been having problems since XX/XX/20 due to some fraudulent transactions that I have been claiming and also with the returns of the merchants towards the card I have been claiming and to this is added a deposit made by an XXXX device that has already released me the money but it is not reflected in my valance what and I also have the history that it shows me in the app and comparing it with a state that I asked them to send me by mail and it does not agree in the two histories there are differences in this regard and also They do not add up the total balance to reflect what I am missing. I have enough evidence that they are doing fraud to clients since I got into the forums and they complain about the same thing that they are not clear, the institution that manages is CRYPTO.COM and the bank that handles the card in XXXX XXXX XXXX and I have called them and only what they do they transfer me to Crypo.com and apart from all this the rewars have taken them out of those transactions but it is very good that they have not returned the money from those transactions there is a lot of disagreement regarding accounts and balance
|
| 11/19/2021 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
My complain is about Crypto.com. I opened crypto account a while back and when i opened the account to trade crypto currency i scaned my id and everything they wanted and i started trading crypto currence. At some point i wanted to withdraw my currency to my bank account and they wont let me withdraw the money since my mailing address is po box and i tried reaching out to them saying that we live in area we dont get mail delivered so we are mandatory required to have po box address so all my utilities and bank account and even my id has po box .
My complain is why did they not disclose this when i opened the account that i need physical address not po box why did they allow me to use my bank account and my id which has po box address to open account and now i want to withdraw they come up with this that i need physical address.they need to let the customers know before they open account not when they want to withdraw.
I lost so much money coz i was not able to withdraw crypto whien they were up and now they are down so i lost money and they are not taking any responsibilities and my money is stuck and i cant withdraw.
|
| 05/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
I had made investment through Crypto.com to another trading company under the name Liquid.com that I had downloaded from the XXXX XXXX XXXX to invest in trading of XXXX coins. After I had transferred my investment of over {$140000.00} dollars from my bank to Crypto.com receiving bank, the fund was transferred to XXXX to trade in XXXX. However after I had made profit amount to a total of {$210000.00} dollars including principal, I was asked to deposit my federal tax withholding of XXXX dollars before I can withdraw my investment. This amount was paid via Crypto.com transfer to XXXX and my total investment was approved to withdraw but must queue in line because of a vast backlog of withdrawal request. XXXX is claiming a wait period of 5 to 6 months. However as of today this XXXX website is under maintenance and did not respond to any request, furthermore the XXXX XXXX XXXX has removed the download of this XXXX XXXX who claims they are the offshore trading website but working with Crypto.com to facilitate trading. My bank transfer the funds to Crypto.com receiving bank in XXXX XXXX and then transferred to XXXX.
|
| 03/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
We wired money to Crypto.com via XXXX XXXX XXXX in XXXX. The transfer was undeliverable due to an error ( that we made ). Assured the wire would reject and bounce back as there was not a legitimate account for the money to be deposited we had done all we could do. After 12 days Crypto.com is still holding the funds. Countless email conversations with their robotic customer service team nothing has been resolved. The amount of the transfer was {$13000.00}. It is impossible to actually speak via telephone with anyone with Crypto.com. Is there an actual time period in which any entity can hold funds until it becomes a crime? They have admitted that the money is rightfully ours and will be returned at some point. They have refused requests to get management or any administrative person involved. A company of this caliber should have some reasonable means to communicate with customers. This is totally unacceptable. At this point legal action will be taken.
Reaching out to the general customer service email or chat will not prove fruitful. CFPB will need another method of contact for any action to be taken.
|
| 08/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I have tried to use my XXXX Crypto.com card at atm to get my money out as well as trying to send my money to any other accounts I have with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and none of them work. My physical card I have is one that had worked for quite a while but t then it just stopped working! I come to find out it was because somehow the CVV code and the expiration date of the physical card had been changed and not by me! My ATM PIN code also quit working and the option to change my atm PIN code in the crypto.com account portal disappeared. I have ever able to try to transfer money to people in my contacts because of needing to use a XXXX authorization code which I couldnt make work. It is required to use an authentication app on my phone and it never worked. I asked for help multiple times about this to the company and all they would do is send me instructions on how to set up the XXXX which never would work for me. I am literally XXXX from stress and need help to get my money out! I have XXXXin my account. My name is XXXX XXXX and my phone number is XXXX XXXX. My email is XXXX XXXX
|
| 05/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
This complaint is in regards to the Crypto.com ( XXXX ) USD XXXX wallet which is held at XXXX XXXX XXXX on my behalf. Im in a predicament whereby I transferred funds from my external bank accounts into this XXXX wallet via ACH. Almost a year later, XXXX froze my account, and require me to validate some previous external ACH transfers into my XXXX USD XXXX wallet. The problem is that I dont remember where I originated the funds from. I asked them for complete details of the ACH deposits in question ( stemming XX/XX/2021 to XX/XX/2021 ) so that I may look at my corresponding bank statements. XXXX said they could not provide that information despite the fact that I have a USD balance, and I would expect them or their program to have easily accessible transaction data as I am requesting. Imagine if I had a fraudulent ACH transfer - how would I claim a regulation E protection when the program manager ( XXXX XXXX refuse to give me the data? I have attached screenshots showing what transactions look like in the wallet, and the fact that they do have complete information for instant deposits.
|
| 01/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
My complaint : I have the crypto.com visa prepaid card. This card is terrible for many reasons that do not pertain to this complaint. I have been tirelessly trying to close the card account, and they are literally making it impossible. I have called customer support multiple times. Every time, they say only a higher up can close the account. They also informed me that there is no way for me to get in direct contact with said higher up. They informed me that I have to go through the chat. Then they said the person in the chat will have to inform said higher up to close the account. The average response time for one single message via chat is over XXXX hours ( Imagine how frustrating that must be for an urgent request ). They are also intentionally incompetent, and still have not been able to relay the message to higher ups that I want my account closed. Instead they froze my account with large amounts of money in it. Now I have no way to access the money. This is by far the worst customer experience I have ever had, and I just wish they would reimburse my money instead of stealing it.
|
| 06/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Servicemember |
|
I opened an account with the Crypto.com app last fall to invest small amounts into cryptocurrency. I only purchased cryptocurrencies with about half of the money I deposited into the account through a bank ACH transfer. As the U.S. dollars are sitting there unused, I decided to transfer them back and put them to better use. When I tried to transfer back, the only option was to provide my bank username and password to a third party that says it will make the transfer for Crypto.com. There should only be a need for the routing number and account number but they refuse to send my funds back unless I provide the third party with my bank username and password. As they refuse, I have now asked to close my account and return any proceeds to me by check through the mail. They refuse to do so and say the only way for me to get my money back is to provide the third party with my bank account log-in information. I have communicated clearly through their chat function and email as there is no phone number I can call.
To be clear, this isn't a complaint about cryptocurrency investing.
|
| 03/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
In XXXX crypto.com sent me an email regarding my visa card transactions, they asked me to send them information such as bank statements, proof of income, and explain my transactions. I responded to the request on XX/XX/XXXX. On XX/XX/XXXX my account was locked, and i was informed by rep that it was due to me not responding to the email in XXXX ( i have proof that i responded ) so now my crypto and my XXXX money that was sent to my account via ACH bank transfer, have been held hostage by crypto.com since the XXXX of XXXX. Since then I have communicated with a " special team '' via email and they keep asking for more personal information and asking for evidence of how I spend my transactions. I've given them everything they needed and my funds over {$7000.00} have not been released. I've requested for them to outline the steps to release my funds and close the account and I have not gotten a response from the " special team '' since XX/XX/XXXX. They seem to be getting more quiet and less commination is happening after i have expressed how uncomfortable and frightened i am.
|
| 07/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2022, I attempted to withdraw my money from Crypto.com and was not permitted. The same day I sent an email to their customer support asking for my money to be withdrawn. Crypto.com replied on XX/XX/2022 that I was under the minimum requirement of {$100.00} to withdraw my money and would not be able to withdraw it until it was above the {$100.00} minimum. Their suggestion was to deposit more money until I had {$100.00} in my account and then I could make a withdraw.
I replied via email on XX/XX/2022 that I was looking for a solution that did not require putting more money into Crypto.com. They replied that it was the only solution available to me.
The same day ( XX/XX/2022 ) I asked for the issue to be escalated. Their response on XX/XX/2022 was to advise me to either purchase crypto and then make a withdraw or deposit more money so I can be above the {$100.00} minimum for withdraw.
Their minimum for depositing money is far less than their {$100.00} withdraw minimum, and I am simply interested in receiving my own money without having to jump through hoops.
|
| 03/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XXXX - Opened Crypto.com account XXXX - Received email that account has been closed after review " that it does not meet our requirements for user conduct, as outlined in our Terms and Conditions '' - contacted support on XXXX separate occasions to request the user conduct requirements that I did not meet. In both cases, they responded with the following : Please refer to our Terms and Conditions.
They state : " We are entitled, in our sole discretion and without providing reasons, to refuse your application for or to suspend, terminate or limit your use of the Crypto.com XXXX XXXX XXXX or your account, and/or to change the eligibility criteria for registration or use of the Crypto.com Wallet XXXX XXXX at any time. '' I believe that my account was closed without just cause and I have not been provided an explanation of the specific rules that I broke. I am forced to move my assets to an external wallet and incur the costs to transfer each currency out and lose significant value because I may need to liquidate assets which have lost value before transfer.
|
| 02/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
During XXXX of XXXX I recieved over XXXX of fradulent charges from crypto.com. I quickly called my bank and since them my bacn has accepted the fraud and close the case with out me knowing. about XXXX weeks ago I wanted to consolitdate my crypto accounts and could not figure out why I could not get my money out from crypto.com. I contacted crypto.com via chat XXXX week ago and have been chatting ever since. I then demanded a manager which who knows whom I was speaking too. at that time they said the same thing they needed a debt cancelation letter covering XXXX all processed on XX/XX/XXXX. That is when I called my bank and they told me there is nothing they can do they closed the case and there is no way they can generate such letter after they accepted the risk and paid me for it. this is a week and a day later today XX/XX/XXXX I txted fine release my funds minus the disputed amount and close my account. I got the same answer provide the letterand they can not assist me further. at this point my account with them is {$1300.00}
|
| 09/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
From XX/XX/2022 until XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX USD which was transferred from my wallet utilizing your services. I do not have a proclivity to blame others for my downfalls, however, I can not help but link this enormous loss with the trust I had instilled in your institution which is regulated.
Please see attached for more information.
I respectively ask your organisation to consider my points, given your personal and companywide obligation to provide a fair and reasonable investigation into the complaint.
I look forward to your input and would gladly cooperate to reach a fair and reasonable outcome.
Thank you.
|
| 05/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I reported 3 unauthorized transactions on XX/XX/2023 {$99.00} {$99.00} {$99.00} as the merchant XXXX sent me an email telling me that my account has been compromised and to disregard any emails telling me about the orders made as they cancel them and if I see any charges on my bank statement to dispute it with my bank, did report this with my bank on XX/XX/2023 and Ive given them more than 10 business days to resolve. My issue anymore. Time is needed them provisional credit should be given to me within 10 business days as it states that in the terms and conditions they agreed to.I sent them screenshots of my communication I had with the merchant and what they advised me to do, and they are refusing to provide me a provisional credit because I am familiar with the merchant. Yes, I am familiar with the merchant, but I am not familiar with those transactions and neither is the merchants as they were the ones that notified me that my account has been compromised and to dispute the charges with my bank.
|
| 12/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
My account was hacked on crypto.com the hacker charged my bank over 300 dollars and stole all my crypto except the crypto that was in crypto earn it was locked for 3 months! I reported the incident right away called my bank and reported the fraudulent charges and waited weeks for crypto.com to investigate! They finally got back to me and said it was my fault even tho I had every security measure they offered 2fA with facial recognition and being texted a code when I log in! The hacker changed everything to euros sold all my crypto tried to charge over 300 to my bank in new charges and transferred everything to XXXX gift cards in euros and sent them to themselves! Now crypto is refusing to release what crypto I have left and said I must call my bank and to undo my fraud complaint to release my crypto back to me! Ive repeatedly tried to talk to a manager and they refused to do anything! So not only was I robbed but they refused to let me transfer what little crypto I have left and close my account!
|
| 12/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Crypto.Com has made it extremely difficult for me to withdraw my money over {$2000.00} for 2nd time. First time they made the information available to withdraw but it took so long I decided just keep the money there and reinvest after six months since I had financial hardship to pay my mortgage was anxious to withdraw. They never ask for F2A code to deposit money but now to withdraw the make it a requirement I been using their services for last 5 years but now they asked me to sign up again and use a new password word to reset my F2A code the catch is I cant have access to my funds for 24 hours. Now is 48 hours still not ready and is now 4 days since after I sold my coins and even then I attempted to sell half of my coins they sold it all I am really in desperate need of money and I am being played with since XXXX XXXX i been waiting on their help support still no response this is causing me XXXX and it seems they dont understand even after I reminded them how much this money Means to me
|
| 10/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I received a text from someone with a Crypto currency opportunity. It started with XXXX, we kept making money where the balance go up to XXXX. When i tried to withdraw, i was told I had pay a fee to make sure that this was not money laundering. we did. Then, i was told that i needed to pay XXXX in tax before I could withdrawal which i know that is incorrect. Tax is taken out of the proceeds. Once i disputed that, they froze my account and said that they would fine 5 % a day until the tax issue was resolved. Then, proceeded to tell me that if i didnt pay, i would forfeit all my money and it would be donated to the XXXX XXXX XXXX to be used for medical and vaccine reseach... .. which they also can not do.
I have filed with the FTC report number XXXX and with the Federal Bureau of Investigation 's My total investment is approximately, XXXX. Right now, i would settle to just get that back and they can keep the profit... if offered that and was told no.
Can you please help me?
XXXX XXXX
|
| 08/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have an account with the company, Crypto.com. On XX/XX/2023 I initiated a transfer from my fiat wallet to my credit union, XXXX XXXX XXXX. The funds showed they had been removed from the Crypto.com fiat wallet, with an anticipated deposit time of 3-5 business days. When that time passed, I contacted the company to see if there had been a problem. My XXXX XXXX verified they have not received any funds, and there is no error/notes on my account about an issue. Every contact I have had with crypto.com has been via in-app messaging or email, as they do not have any phone numbers publicly available. When I received constant canned replies, from different reps every time, saying they were looking into it, I finally asked for the email for the CEO or CFO, and they would not give me any ability to escalate. I have never been informed if the funds were returned to crypto.com due to some error/issue, or had anyone give me ANY concrete information about options, timelines, progress, or status.
|
| 08/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
The incident first occurred on XX/XX/2021, I was manipulated, " scammed '' if you will into investing into the companies stated below XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I did not know these were not real or regulated companies the scammer approached me online and pressured me to invest in them. I lost XXXX USD. The funds were transferred from crypto.com into the scam companies. Most of the money went to coinbase and then to coinbase wallet to other fake investments or fraudsters. Crypto.com customer care is not responding. Being a financial institute, they should have more tools and equipment to track the money movement and resolve my case positively. But they are blaming me as I agreed to the user agreement, I had to take care of the risks. But at the time of doing the transaction I do not know these are fraudulent transactions and crypto.com ought to know, if not then, now it should be capable of retrieving the money back.
|
| 07/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have been trying to access my assets with Crypto.com for over a month. I can see the total value of my assets, on their app, but when i click on the " wallet '' to sell or transfer them, it is blank. I have used their chat feature and their customer service email. I have reached out 7 times in the last 30 days. Each time they tell me that they are working on the problem and I never hear back from them. Each time I reach out to them, I have to go through a " verification '' process which is lengthy and ridiculous since I have already done it 3 times so they know that it is me. Plus I have access to my account on the app so there is no reason that I can't access my assets.
I need to access me crypto so that I can sell them to take care of some financial problems that I have. I have already lost out on selling at a higher price. The fact that I can't get the problem fixed so that I can get to me assets is very suspicious. Are they not solvent???
|
| 06/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
In ( XXXX XXXX XXXX +XXXX ), I transferred XXXX XXXX ( XXXX XXXX XXXX ) cryptocurrency from my hard wallet to my Crypto.com address/account. The token never arrived in my account on crypto.com.
I immediately asked them to verify what happened, and I receive the answer that I didn't make any mistake and that the crypto.com team would verify and get back to me ( which never happened ).
Today, XX/XX/2022, after more than 90 days, I decided to ask them again, but now they say they don't support that type of transaction and I lost my money.
I won't wait for more than 90 days without an answer.
The link below provides the transaction hash : XXXX XXXX XXXX I've uploaded a pdf with all the conversations I had in the past with them, especially where I ask if I did any mistakes, and they confirmed I didn't, where they have a dedicated team that can search and possibly retrieves the funds if necessary!
I appreciate any help on this matter!
|
| 11/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I received a message on XXXX dating app on XXXX & they introduced me to an investment " expert '' for crypto shortly thereafter by texting on XXXX. I transferred my own money to Crypto.com & additionally borrowed {$10000.00} from the dating app scammer on XX/XX/2021. Between XXXX they said I had earned more than {>= $1,000,000} on crypto trading on the site tgc-axwci.com. On XX/XX/2021 I was told I needed to add another {$11000.00} to the account to access my profits. The investor says I owe him {$60000.00} in commission. I am not able to access any of my money & I am being told I owe {$70000.00} to other people.
$ was sent to Crypto.com on these dates in these amounts and then transferred to tgc-axwci.com from Crypto.com : {$100.00} on XX/XX/2021 {$1000.00} on XX/XX/2021 {$130000.00} on XX/XX/2021 {$16000.00} on XX/XX/2021 Here are the Tx Hash of all the withdrawals from crypto.com to XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 11/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have been a victim of a scam from an individual that mislead me to invest in XXXX. I wired from my personal financial institution to Crypto. The total amount sent was about XXXX. These funds were then sent to a different platform, XXXX. XXXX wallet is now withholding my funds ( total XXXX ) and are requesting I pay a deposit for withdrawal. Until I pay this deposit my funds are frozen. This is clearly a scam. I did not realize that my funds could be in jeopardy and Crypto did not offer any protection against scammers.
I have contacted the authorities, such as the FBI, I have filled an IC3, a complaint with the Federal Trade Commission, the U.S. Securities and Exchange Commission, the Federal XXXX XXXX XXXX, the Department of Financial Services, the Commodity Futures Trading Commission, Massachusetts Attorney Generals Office, I filed a police report and have communicated this fraudulent activity with my financial institution.
|
| 06/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Crypto.com lists on their app you can bank wire money and have it available in up to 7 business days. I have sent money to Crypto.com on XX/XX/XXXX and it was taken from my account XX/XX/XXXX. I was expecting to be able to freely use my funds because they money was gone from my account. When I attempted to withdraw, stake, or even transfer my funds I was told I was unable to because my instant deposit was being verified. My bank shows Crypto.com had no problem verifying that my bank account exists and they took my money. I keep trying to contact customer service to which they tell me funds arent available for 7 days counting only week days. Im on their day 7 and still cant do anything with my funds. Crypto.com is extremely misleading by promising your finds to be available within 7 business days when in fact they will steal your money and make your funds unable to be moved from their account for 7 what they call business days.
|
| 10/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have been allowed to deposit funds into the Crypto.com app freely using my bank card. However, when attempting to make a small withdrawal I have been hit with the " plaid '' app red tape. In order to withdraw they are asking for information which does not exist. I do NOT have an online bank account and that is the ONLY means by which they are allowing withdrawals. Refusing to allow me to use my routing and account number or the very card I used to deposit funds into the app. They also refuse to allow withdrawals to XXXX which would be just as simple and make MY money accessible. And I am now being told that I am not going to be given access to my funds if I don't have an online bank account which was NEVER disclosed in any way prior to now. This feels like a fraudulent app to me under these circumstances. As it stands there is NO means of adding any information into my profile that will make retrieving my money possible.
|
| 01/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
This is a straightforward complaint, if for no other reason than I was stymied so fast in the process! At the urging of a friend, I buckled and attempted to sign up with crypto.com for purposes of bitcoin trading, etc. They made various demands for information, which I assume were part of the mandatory Know Your Customer policies of the company. For ID, I presented to them my Passport card, issued by the US Dept of State ( of course ). They refused it, saying their system ls are not set up for that kind of ID. ( See attachment ) Ahem. I assert that they dont have a choice in the matter. This has been true for ages, most recently affirmed by the REAL ID act, and many others.
( They also required biometric data, in the form of a selfie-photo, which troubles me greatly, but I don't know what laws or regulations would apply to that, including the fact that crypto.com is actually based in a foreign country! )
|
| 03/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have been using crypto.com for about a year now. I have a debit card through them and have used and spent thousands of dollars through them.
When I go on the app my wallet balance is there but all of my coins are gone. There is nothing past when I bought coins in my transaction history. I can not sell or buy anything. I can't even access my own money. I basically can't do anything besides see charts on the app now.
I have been contacting customer support on the app for weeks now. I never get a response once I tell my issue. I haven't gotten one response from 3 closed conversations. And it did not address the issue at hand. Just basically said thank you for contacting us.
This issue is causing me allot of emotional distress. I can not access anything and seems if they have robbed or scammed me for my money. I believed whole heartedly they were the most legitimate crypto app out there.
|
| 10/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
The XXXX XXXX : Crypto.com does NOT provide its users with a Profit/Loss statements that we need to file our taxes. They tell their users to download a generic file that Does NOT include the user name or information, it does not include their commission fees ( This is used for cost basis ) and most importantly it does Not provide the " total '' for Deposits and withdrawals to simplify Profit and Losses.
I reached out through their mobile app via message with their support agent which was of absolutely NO Help. I was told this information was not available. I have screenshots of this conversation.
This is a Multi Million dollar if not Billion dollar company that can't even provide tax report pdf 's for their customers.
The generic spreadsheet that they tell their users to download should at least include The users name, Platform name and stop hiding they commission fees.
|
| 07/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I hope this letter has correctly found itself within your complaints/fraud department as it is very essential to me that you become aware of the ordeal I have had to go through. Commencing on or around XX/XX/2023, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX XXXX XXXX XXXX ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX USD which was transferred from my wallet utilizing Crypto.com services. I do not have a proclivity to blame others for my downfalls, however, I can not help but link this enormous loss with the trust I had instilled in this institution which is regulated.
|
| 10/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
On XX/XX/2022, I fell victim to a multi-layered scam by Mine and custodial account ( s ) Crypto.com and XXXX XXXXXXXX XXXX. Wired amount to Crypto.com was {$74000.00}.
XXXX XXXXXXXX XXXX played a role in the transfer of {$25000.00} on XX/XX/2022.
On XX/XX/2022, I tried to reverse, or transfer said {$74000.00} out of Mine to Crypto.com and was blocked by the fraudulent investment firm.
I contacted XXXX XXXX to look into recovering my funds on XXXX and paid {$7000.00} for due-diligence of funds-recovery.
On XX/XX/XXXX, my first dispute letter was sent to Crypto.com and XXXX responded wanting more info. I responded with XXXX XXXX letter and no response was taken. A follow-up letter sent XXXX with no response. On XXXX, I filed a letter with the XXXX in XXXX and Crypto.com XXXX was provided a copy of complaint.
The XXXX at XXXX XXXXXXXX XXXX is issued a complaint as well.
|
| 11/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Cashed out My XXXX without my permission I have purchased XXXX XXXX onXX/XX/XXXX from Crypto.com. On XX/XX/XXXX Crypto.com They Have cashed me back for the XXXX without my permission and converted it to USDC without my knowledge. when i contacted their customer support they made up so many stories and and when i insisted and pushed back the lies they finally told me XXXX wasn't listed for the USA and they lied because i checked and it was actually listed on their app on the XXXX of XXXX and that's why i was able to purchase it through their app and i have the screenshot to prove that. I have asked for compensation and still waiting for it. The transactions was done without my permission or consnet, I need back my XXXX XXXX and they can take back their USDC that refunded i never asked them to do so. I need help, no one is willing to hele me from their support team.
|
| 11/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I am XXXX XXXX XXXX XXXX XXXX u.s. military veteran with disability.i had account with XXXX called " Crypto.com " about a month ago I bought around {$120.00} worth of coins And it has grown to {$220.00}. On the night of XX/XX/XXXX XXXX pm when I checked my Account all the money was gone and it says " adjustments and debited '' I am not Familiar on this products and not knowledgeable about this at all, I did not authorize this action at all, I do not know where my funds went and what happened.
I am XXXX with XXXX XXXX and currently living in fixed income poverty level, I was trying to talk with these people but after few exchanges they don't respond no more.
I hope you help me and punish these people for what they done.
Also what I really worry about is they know All my personal information including social security number. Thank you please help me.
|
| 12/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I believe it began in XXXX or XXXX, I received a XXXX text from the scammer, posing as XXXX, it seemed as if it was directed to a different person, she asked if it was XXXX I said no.. We started chatting about business. She said she was a crypto currency expert, she instructed me to trade on XXXX and led me through it completely. I did an initial payment of XXXX which on paper turned out to be XXXX dollars. It seemed very sophisticated to me. I then Invested XXXX XXXX, it turned out to be a XXXX XXXX. After I tried to withdraw the funds they told I he had to pay a certain fee, I payed it, more funds were then transferred through multiple banks. Crypto.com throughout all of this never once wared me against submitting sending the funds, eventhough they had the resources to view and see that the account i was sending funds to was clearly red flagged.
|
| 08/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I was researching how to do XXXX trading. I was on forums asking around when someone reached out and said they would help. They referred me to site called XXXX which is able to connect to the XXXX platform. They walked me through the steps on how to fund the account via XXXX. I acquired {$23000.00} worth of XXXX through Crypto.com and transferred it to what I thought was my wallet at XXXX. There was no kind of warning this wallet was linked to a fraudulent scheme.
I then started making trades and everything seemed good. I then was being pressured to take loans out to total my account up to {$100000.00} that set off alarm bells and tried to withdraw my funds. They asked me to pay a {$20000.00} fee to have access to my funds whenever I want and from that point forward I have not engaged with them. When researching scams this seemed pretty textbook.
|
| 08/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I thought I was trading with the company and my wallet was connected using the Crypto.com XXXX XXXX. As crypto.com was a legitimate platform I never thought it could be a scam. I informed crypto.com about the scam that occurred and requested their help. They rejected my request stating they have nothing to do with it.
On XX/XX/2023, I sent my dispute letter to them, and On XXXX XXXX they informed me they have worked under their terms and condition and they can not help me. On XX/XX/XXXX I sent them another challenge letter and requested to look into the matter in more detail. They replied me back with the same response.
A total amount of XXXX USD has been scammed from me using the Crypto.com XXXX XXXX starting from XX/XX/2023. I traced my transactions and movements of the currencies as well and even submitted the report to Crypto.com
|
| 08/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was scammed on Website called XXXX, the site was suddenly taken down or frozen around XX/XX/XXXX, or XX/XX/2020 for the amount below.
XX/XX/2020 for {$790.00} XX/XX/2020 for {$3500.00} XX/XX/2020 for {$2700.00} XX/XX/2020 for {$1100.00} XX/XX/2020 for {$3200.00} I have filed a police report and contacted my bank, XXXX XXXX XXXX, but of course bank cant do anything to to help me, because this is through a third party which is coinbase, www.crypto.com. Im hoping that coinbase will be able to stop all transaction when I found out that this was a scam but they said they cant because my payment was already sent out they arent able to help. Im very upset that this happen to me during the Worst pandemic time, Im hoping someone out there that can help retrieve my fund. Almost feeling like did I make the wrong choice to invest?
|
| 12/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I withdraw my consent from crypto.com using or sharing my personal information in any form.
This is unlawful keeping my information hostage knowing that your app does not work at all in my state of residence. I have provided proof in previous emails that I own the account and receive excuses instead of deleting my account as requested repeatedly. This is not right what you are doing to us consumers who don't know the rules. The website does not have a way to delete accounts opened by accident and then we are given made up rules not provided on your website neither are the states or countries where your available provided. I'm tired of this behavior by all crypto and blockchain exchanges. All of you should be closed down permanently.
PS. I have attached the message recieved in your app Regards, Need justice
|
| 04/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
About a week ago, I was contacted by someone on a social media app, XXXX, about an XXXX opportunity including cryptocurrency. And coin exchange. I downloaded the app which was in XXXX XXXXXXXX XXXX, called crypto.com. And that led to another app called XXXX XXXX XXXX. The app seemed legitimate and there were many reviews. I hid any private information during the exchange but eventually realized the app was a scam as well.
We had multiple exchanges on the app, text XXXX ( XXXX ) XXXX, XXXX With the person XXXX XXXX XXXX XXXX, XXXXXXXX XXXX with XXXX XXXX XXXX XXXX XXXX.
I was convinced to send money thinking that the app was real and that there was no connection between the 2. The amount totals in {$50000.00}.
When I realized what had happened, I tried to gain my money back but to no avail.
|
| 08/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed by a girl online asking me if I wanted to trade Bitcoin futures on XXXX. She instructed me on how to invest as well as manipulated me into continuing to invest even after I had given my funds away and not made a single profit. I even took out a loan in order to continue the process. After I had invested all of my savings she ceased all forms of communication with me. I transferred money from my Crypto.com account to the scam company. I lost : XXXX XXXX I was in a tough position since I did not have any experience in investing but I thought I should give it a try since I was in need of a profit. The scammers were highly cunning and manipulative and convinced me to invest and assured me that it was impossible to not make a profit. I had not made XXXX XXXX from those investments.
|
| 05/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Description : I opened an account online with Crypto.com a few months ago. Its under XXXX. Made electronic. ACH deposits from my XXXX XXXX to crypto.com. Purchased BTC and etherium. I have sold positions into their XXXX XXXX. I was shocked when I could only Transfer out back to my XXXX XXXX just {$5000.00} daily limit. I still have roughly {$12000.00} still and received an email from crypto stating I violated their rules and locked me out of my account. Ive sent over 20 emails, chatting on their computer help chat line. No access at all as of Wednesday XX/XX/21. Ive emailed them as I said over and over. Many times. No help. They do not have a phone # to call. Please help me get the {$12000.00} returned to my checking account ASAP Thank you. XXXX XXXX ( XXXX ) XXXX
|
| 05/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/2021, I purchased {$2000.00} SHIBA and {$1000.00} ETH with a verified bank card, and then I sent the ETH to another wallet, and then my account was restricted. I tried to contact the customer representative and they asked I wrote my name, date and the name of their company on the white paper, and uploaded the selfie photo with this white paper for verification. I uploaded these files according to their requirements! But 11 days have passed, and there is still no solution, just answer that I am still under review, let me wait patiently! I can only watch my funds fall from {$3000.00} to {$1700.00}. But I cant do anything, nor can I sell! I am unwilling to bear these losses because I purchased it with a bank card that has been verified by them!
|
| 03/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
Upon the recommendation of an online acquantance/advisor, i wired {$5200.00} in XX/XX/2022 and {$50000.00} from my XXXX XXXXXXXX XXXX savings account to XXXX XXXXXXXX XXXX , agent for Crypto.com that was to be used for trading crypto currency options using the site XXXX Using a fraudulent password mechanism, the funds were transferred from my account at Crypto.com to a fraudulent site ( supposedly XXXX ) and can not be recovered.
I have communicated with XXXX XXXX XXXX and Crypto.com ( letters attached ). This fraud is a well known scam and these organizations must be held liable for ongoing losses by consumers. Transfers of funds out of Crypto.com is insecure and consumers are at risk.
Please see attached communication between me and Crypto.com.
|
| 11/10/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Servicemember |
|
Crypto.com is refusing to follow Visa Guidelines on reported Fraudulent Charges against my Visa Debit Card.
All requested Purchases by me were discontinued in XX/XX/2021.
In XXXX, XXXX and XXXX There was about 49 Transactions that had occured without my authorization.
I have finally got into contact with Crypto.com a few days ago and was ask to send a personal photo of myself for verification.
I do not insert personal photos over the internet to strangers and provided all sensitive info that could verify myself and was refused help to dispute the charges.
Upon request of a mailing address or contact number I was told they do not have one that only way i can verify its me is via personal photo.
Requesting help to recover stolen funds
|
| 02/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
I have had the worst luck with crypto.com
1. I got a crypto.com card to buy crytpo with. 2. Learned your cant by crypto with a crypto.com card 3. Tried to use customer service. Failed. 4. I bought crytpo with my own card, they failed to give me any reward purchases as advertised. 5 contacted customer service, could only get canned messages in reply. Filed a complaint.
6. Had my account frozen by customer service after filling a filing a complaint.
7. Bought XXXXXXXX on there site, they we
nt me an email saying half were fake. Promised to return the money, never d
id. 8. Was told I had to wait two weeks for an outcome. 9. Couldnt get to talk to a manager or anyone who could help me. Continue to get canne
d messages as replies.
|
| 01/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I tried to withdrawal approximately {$4300.00} usd on XX/XX/XXXX. After reaching out to determine why I am unable to, I was advised that fraudulent activity took place on my account. I was unaware of this and have yet to see any proof that there was fraudulent activity. The only digital currency I currently hold is shiba. Crypto.com stated that there was a {$3500.00} transaction for eth. There are no eth funds in my accounts. Crypto.com is restricting me from accessing any of my funds. Even those that exceed the amount of {$3500.00}. I am requesting that this be further investigated. I have offered to supply statements showing that I did not make that transaction and do not feel it is legal for them to hold additional funds.
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
My phone was stolen and when I got it back I went to log into my account at crypto.com and it said my account had been terminated due to breach of contract but yet I have not done anything at all and turns out there is not even a single person to speak to about it they keep transferring me to Visa and Visa keeps transferring me back to them they just closed my account and took my {$1500.00} and now they are saying that they didnt take it theyre just closing my account and theres no way for me to get my money back I asked for proof of whatever I did for them to cancel my account and they said that they do not need to show me that I am a XXXX XXXX XXXX with XXXX XXXX XXXX XXXX and that is my rent money please help me
|
| 03/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I would like to draw your attention to XXXX XX/XX/2022- I had sent my complaint letter to Crypto.com, in which I clearly stated how this scam has affected me personally, psychologically and financially. I am afraid I have had to go through so much " bureaucracy '' thus far in order to catch their attention to my concerns. This really doesn't show their complaints department in a good light, to say the least ; and certainly, does not contribute to my overall satisfaction and peace of mind.
Between XXXX XXXX XXXX I fell victim to XXXX multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX USD from my XXXX XXXX XXXX XXXX XXXX account to fraudulent investment firm ( s ).
|
| 08/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I tried to buy {$250.00} in an XXXX XXXX on XXXX and they sold me a counterfeit version of the XXXX USD-pegged XXXX on a " sidechain '' from which you can not send or exchange it.
This is fraud. I complained and they told me : " Currently, there's no XXXX to XXXX XXXX developed by the XXXX team, as the project " XXXX XXXX XXXX '' is only on XXXX and is yet to be launched on XXXX.
XXXX profile '' So the XXXX I bought is not REAL fungible XXXX on the XXXX XXXX which I was never told when buying it that I would not be able to send it to my regular XXXX token wallet because they built their own fake version of XXXX that makes the tokens you buy even more useless and worthless than regular cryptocurrency...
|
| 12/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I hope this letter has correctly found itself within your complaints/fraud department as it is very essential to me that you become aware of the ordeal I have had to go through.
Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX USD which were transferred from my wallet utilizing their services.
|
| 05/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
I reported 3 unauthorized transactions on XX/XX/2023 {$99.00} {$99.00} {$99.00} as the merchant XXXX sent me an email telling me that my account has been compromised and to disregard any emails telling me about the orders made as they cancel them and if I see any charges on my bank statement to dispute it with my bank, did report this with my bank on XX/XX/2023 and Ive given them more than 10 business days to resolve. My issue anymore. Time is needed them provisional credit should be given to me within 10 business days as it states that in the terms and conditions they agreed too. Then XX/XX/2023 they concluded an error did occur but are now giving me the runaround about my claim and money.
|
| 08/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
Crypto.com is the company on the crypto app I told them I did not open a account with them a card was issued and they've asked me to agree to terms and agreement I told them no I told him to delete the account and they keep asking for my phone number and pen and I will not give them any personal information cuz I have not consented ever requested several times for them to delete the account they keep giving me the same information refusing to comply with the request I found a XXXX XXXX XXXX report and they still are not complying. They need to cancel the card. And delete the account associated with the phone number email and my personal information.i have pictures to prove what I'm saying.
|
| 05/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I transferred {$470.00} to my crypto.com XXXX wallet via my XXXX XXXX prepaid debit card in XX/XX/2022. On XX/XX/2022 it shows the transaction cleared my account with XXXX XXXX but as of tonight XX/XX/2022 its still pending and unavailable for withdrawal. Crypto.com disclaimer says it will take up to 7 business days and it has been 9 days, today was the XXXX business day after the XXXX counting the XXXX as day XXXX. Customer service is refusing to escalate my ticket and telling me to wait and be patient, and they will not let me speak to someone else. This is beyond a reasonable amount of time and I am continuing to lose money by not being able to use it for investment purposes.
|
| 06/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I use this cryptocurrency exchange called crypto.com. I sold some cryptocurrency ( XXXX ) for an emergency. I then transferred it to another exchange ( XXXX ) and it is usually instant but for some reason this time it took hours to proceess. I reach out to the team, and they explain that I have done nothing wrong and I should get money shortly. I have been waiting for 6 hours for my money, and I needed it for an emergency. Now the exchange claims it doesn't know when I will get my money. I am worried, and I know it is not a lot of money but it is mine. They refused to give me an ETA, and I don't know what to do. I wanted know if you may please help me.
Thank you.
|
| 06/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2021 I bought XXXX XXXX tokens of about {$250.00} when the price of the asset was around XXXX. Later during the day, the price of the token went beyond XXXX. I then decided to sell my tokens to take profit. When I tried to sell it, the screen was showing the value of the total asset was around $ XXXX. And when I tried to sell it, it gave me {$250.00}, the same price of which I bought it. The company I used for this transaction is crypto.com and I tried to tell them about this issue but they were adamant that they couldnt do anything and theres nothing they charge of off selling cryptos. It is doing the same thing with other coins on their platform.
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I received an email from crypto.com on XX/XX/2021 stating that my account has been terminated due to a breach of the company 's Terms and Conditions. I asked for an explanation regarding what specific Terms and Conditions I breached in order to prevent myself from making the same mistake in the future, but was not provided an explanation. I also have a portfolio with assets on their exchange that consisted of XXXX XXXX, XXXX XXXX, XXXX RVN and XXXX VET. I asked for access to these assets, but have been denied access. I feel that I have been taken advantage of and have had my hard earned money stolen from me with no explanation or way to access my account.
|
| 04/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
Older American, Servicemember |
|
On my crypto.com account I converted ada coins to US Dollars. I then attempted to withdraw the money and transfer it to my account at XXXX XXXX. The transfer failed repeatedly stating authentication is incompatible.
I contacted crypto.com support and was told to open another account at a different bank. I opened another account at XXXX and the new transfer failed again stating another incompatiblity exists.
It is clear crypto.com has a serious problem and they refuse to address and accept responsibility to fix it. I requested the money to be sent to me by mail and the account closed. They informed ne they are not able to return the funds thar way.
|
| 07/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was testing out Crypto.com and put money in my XXXX XXXX. I treated successfully and tried to withdraw. Couldnt do it ask for help trying to follow those tips ask for help asked for help again was taking weeks finalization do you have to pay a fee 35 % of the money I have in there cause I havent used it in a week or two. And now theyre saying that to pay that fee on Exchange which I can not because it says its not available to me so Im out {$3000.00}. They wouldnt help me long enough and now the exchange doesnt work to pay the fee so they have my money and theyre not giving it back. Thats not fair thats not nice and it seems shady..
|
| 12/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Currently, Crypto.com holds my money in a XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX I lost access to XXXX Authenticator.
Followed detailed instruction as per Crypto.com Help Page, sent data to Crypto.com to reset XXXX.
All identification information submitted according to Crypto.com 's own instructions.
Later, recieved email demanding yet more identification info and a new picture of myself but now only through Crypto.coms very unreliable program that is very difficult to use. Crypto.com says they will not accept email.
I am lost. Dont have instruction as to WHERE in app I am supposed to send pic and how??
I WANT MY MONEY!!!
|
| 02/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Crypto.com allowed me to transfer XXXX to a fraudulent cryptocurrency options trading platform, XXXX, and I was not aware of the scam, although I am sure Crypto.com has the expertise and technology ro identify high risk and fraudulent websites and wallet addresses. I have lost approxiimatey {$230000.00} USD of my personal funds through this scam, with aprroximately {$190000.00} USD of that personal funds loss transferred through Crypt.com.
Two documents are attached. These include my complaint letter conerning Crypto.com to CFPB, and my original complaint letters ( ADR and rebuttal ) submitted previously to Crypto.com.
|
| 05/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Problem with Crypto.com and their associated bank ( XXXX XXXX XXXX ) Wire transfer from XXXX XXXX XXXXXXXX on XX/XX/21 for amount of XXXX USD is missing and beneficiary bank is claiming they have no evidence of reception. I am concerned that I will never see my funds again. This represents a massive sum of money for me I need your assistance in recovering this.
XXXX XXXX : XXXX Beneficiary bank : XXXX XXXX XXXX Routing : XXXX Beneficiary name : Crypto.com Acct : XXXX It seems from online chatter this Bank, or crypto exchange has been having a number of problems just like mine. My issue is not unique unfortunately.
|
| 10/30/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
Crypto.com is holding my money XXXX going on over a month. They won't provide me any information as to what is going on, they just keep telling me that they need more time. On XX/XX/XXXX I was told that the balance remaining on my visa card would be transferred to my XXXX wallet where I could then send it to my bank account. That is not the case. They keep saying they just need more time while my remaining balance is being held XXXX without reason or explanation. This company seemingly is being ran by XXXX XXXX. Scam. Company could care less about its customers even if they have made thousands off me in absurd fees.
|
| 12/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
I closed my Crypto.com XXXX prepaid card on XX/XX/XXXX with over {$4000.00} on it. I requested a check be sent to me for the balance remaining on the card. I was told that this was not an option and that they would credit my account for the balance within XXXX hours. XXXX days later I read the terms and conditions and saw that they were supposed to issue a check for closed accounts. I contacted them again numerous times and have not received an answer as to when I will receive my funds. It is now XX/XX/20 and the company is still holding my funds and refuses to give an answer about when or how I will receive it.
|
| 12/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX who posed as an agent that worked in XXXX XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX USD which were transferred from my wallet -- utilizing theiXXXX XXXX XXXX XXXX services.
|
| 03/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Deposited two transactions in Crypto.com {$500.00} and {$60.00} on XX/XX/XXXX. Today is XX/XX/XXXX. Website says can take up to 7 full buisness days it's been 9 if you count XXXX XXXX XXXX but at least 8. I contacted customer support yesterday and today. All they will say is they are looking into it. They allow you to use the deposits to " buy '' but not transfer crypto on the Crypto.com exchange but not transfer it off of the exchange while at the same time they also freeze your funds that were already cleared for use until the new funds are cleared. Many people are complaining about this online
|
| 11/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/2021, I started trying to fix access issues with my crypto.com account. They are not letting have access to my account so that I can sell all my cryptocurrency and have been stuck just watching it lose value. They keep telling me that someone will be with me shortly, that it has been submitted to the appropriate team, yada yada yada, and here I am on the XXXX of XXXX and STILL don't have access to my account. I've noticed on XXXX others saying that it has been over a month for them. Are they just a scam, or have absolutely NO clue about how to fix their problems so I can access my money?
|
| 10/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/23, I disputed 4 unauthorized transactions on my debit card account. On XX/XX/23, I received notification that the determination was that the disputed amounts were permanently credited to my account however only 3 of the 4 were credited. On XX/XX/23, I received another email with them letting me know that the XXXX one has been permanently credited as well. The amount was for {$51.00}.
I did not see that credit so I reached out to them again on XX/XX/23 to inquire about the status and I am not getting a response after being told that there would be a response in less than XXXX minutes.
|
| 07/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have tried to withdraw my money for 10 day now. I have sent them a Utility bill, Bank Statement, a Selfie with the date and the title CRYPTO.COM, and now they want my SSN # card scanned, and proof of where I live... This has been 10 days!!! I { ve wanted to withdraw my money and they continue to say ( Unsufficient evidence ). The XXXX XXXX has been like no other.I need a resolution ASAP. I am planning on filing a complaint with the SEC, but thought I'd go with you guys frist.Afterwards, I will pay for a LAWYER to sue them for XXXX XXXX... Please let me know as soon as possible. Thank you!
|
| 03/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
it is a online romance digital scam, the guys posts hiring ads on XXXX Then he starts to build a relationship with me to gain my trust. I have wired money from bank of America to a legit Crypto.com, then from Cypto to a fake XXXX XXXX.
This is the scam site.
XXXX XXXX XXXX I have lost {$80000.00}, later on XXXX XXXX has confessed to me about the scam, but he says the only way I can get my money back is to introduce more rich people to him. When I have rejected him, he blocked me completely. I have contacted the international anti scam alliance. We figured out he is currently in XXXX XXXX.
|
| 03/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
I have been in contact with Crypto.com since XXXX, initially contacting them on XX/XX/XXXX. We continued the conversation through to XX/XX/XXXX without resolution in regards to getting me the correct amount for the XXXX XXXX. Conversation resumed on the XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX. Still reaching no resolution, I sent follow-up tickets to check progress on XX/XX/XXXX with continued conversation on the XXXX, XXXX, XXXX, XXXX, XXXX and the XXXX to no avail. At this point, they are only providing the response that my request is being sent to the correct department to be processed.
|
| 04/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have {$38.00} in my crypto.com account. I have asked the company to release my funds, but they require a minimum withdrawal of {$100.00}. However, I have explained to the company that I do not have any money in my bank account. I think my balance is currently negative at the moment, so I have tried to get them to understand that I can not add money to my account to meet the withdrawal minimum. Despite this, they have given me no option in which I can access my funds without adding more money into my account. If I try to add money, I will be charged a {$30.00} overdraft fee by my bank.
|
| 02/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
I deposited XXXX XXXX into crypto.com via XXXX XXXX. A week or 2 later, after the money had already cleared my bank, which I have statements of, they put a negative XXXXXXXX XXXX on my account balance and said I have to pay it for my account to go back to zero balance.
The same thing happened on 3 transactions total all around the same time a week or so after deposited. they fixed the XXXX XXXX and XXXX XXXX Deposit issue, but left the XXXX XXXX Issue. I sent them bank statements and proof of deposit, but everyday they just say they are working on it and can not give me and answers
|
| 07/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX and XXXX XXXX I had 6 Transactions totaling {$1800.00} stolen from my business account from someone who had spoofed my Crypto.com account. I attempted reaching out to the account holder and after a very short period of time was told the funds would not be returned to me. I tried explaining what had happened and how all of my accounts had been compromised. They explained they were not responsible for the fraudulent activity and again refused to return funds. I am demanding that a site with little security be held responsible for the money and return these funds to me.
|
| 02/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
Today XX/XX/2022, I started a transfer to Crypto.com. During which my funds were placed into the wrong location by a glitch of the UI/Design of the application.
The amount of {$1500.00} worth of Bitcoin was to be transferred from my account to my crypto.com XXXX XXXX.
During the transaction, the account sent the funds to a VOID/Created wallet that I DID NOT have ownership of.
This is a violation of the use of my goods/serivces. The company owns BOTH the brokerage and the wallet. As a customer, I expect to be able to use my funds or be helped to receive assiance in the matter.
|
| 11/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
I invest in Crypto.com.
I bought a coin named Loopring ( LRC ) The value of the coin moved up and to XXXX $ Then I decided to sell XXXX of my total coins.
When I finish the transaction Crypto.com only paid for the transaction XXXX per coin.
This is a big discrepancy.
I contacted them, and show them a screenshot of their own chart.
They say that what is shown in the charts is only for reference in their app.
I also told them I double checked with other exchanges, and I use trading view at the time of the transaction.
And all of these point out to the my expected price.
|
| 12/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I had problems when I tried to set up XXXX wallet on crypto.com. It says i failed to set the account and then no way to get my noney out of the digital wallet. The company asked for my address prood, SSN and ID. I sent all details and thwn they issued me a ticket ( docket ) to resolve the issue. This was back in XX/XX/. The issued ticket number is XXXX. Since thwn I am following up and they sent me mails saying they are working on it a d asking my comments about their service abd nothing happens.
I even tried on their live chat abd still couldnt get any help.
|
| 05/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
A girl online approached me and asked me to invest in XXXX XXXX so i did.
I used XXXX and crypto.com and the funds transferred to a scam platform called XXXX.
After a while i was able to withdraw some funds but i lost most of my money. I was not using a stop loss.
Then she manipulated me into investing some more and i did but then i wanted to withdraw my funds but they accused me of money laundering. Scared me into thinking i had to pay a penalty of 9 %, XXXX XXXX dollars.
The money was transferred from my wallet XXXX to XXXX utilizing crypto.com services.
|
| 05/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Due to Crypto.coms incompetence and inefficiency and ability to run their platform to the public as promised, my access to my own money is not available and I was not able to do business because of this and they cost me {$3000.00} in addition to the {$4100.00} which is mine to begin with for a total of {$7100.00} .I keep contacting them, and they keep giving me excuses as to why I cant have access to my own money and prevented me from doing business. Now I am at a loss because they can not do their jobs and make their platform work as promised to the public.
|
| 11/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
So I've had the crypto.com app for a while now and have been using it to start learning and investing in crypto. This past week my account got shut down and they refuse to return the funds that I have put in and acquired this entire time. I have no idea why it was locked or why they are refusing to help me. I just want my money. They say they have the right to freeze anyone 's account that violates their terms of service but I haven't read a single thing in there terms that I have done for them to close me out. The worst possible time for this to happen
|
| 10/27/2021 |
No |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
I have a XXXX debit card from crypto.com it is called the XXXX XXXX XXXX card excuse me XXXX XXXX XXXX metal card. I had to stake {$400.00} of crow which is cryptos.com 's own cryptocurrency. It has grown to be almost XXXX but that is money that I can't even move myself if I wanted to I can not log on to the account using the email I created. XXXX I can not get in touch with their support agents I have emailed them I've called the number on the back of a Visa card which is supposed to have all the protections of any other bank in the United States.
|
| 09/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I met the girl on an online dating app, and we started talking.
Her aunt was a Crypto expert and " helped '' me with investments. They instructed me about everything.
I wired money to a bank. Then transferred to Crypto.com.
There is a fraudulent XXXX called XXXX. This XXXX page looks legit, but when try to withdraw they demand I send more money to prove I am not laundering money.
They kept asking for more and more money and never allowed me to withdraw anything.
I lost total amount of XXXX USD!
Please see attached for more information.
|
| 06/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Using a crypto wallet called XXXX ( based on Crypto.com ) I purchased XXXX dollars of XXXX and was attempting to send it to another wallet, after it said it successfully processed my transaction I attempted to deposit it into the wallet which failed multiple times, I have attempted to contact support multiple times and they will not contact me back.
Its been several days of attempts with no luck, I have not gotten any emails or chat replies back from support and have no way of knowing how else to contact them.
Date of transfer XX/XX/2022 XXXX
|
| 12/01/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
Crypto.com closed my account back in XXXX XXXX XXXX. I asked them why, they would not tell me. I had a visa card with them that was issued by XXXX XXXX XXXX and a return that was processing from XXXX to the card. After the money for the return went onto the card, I asked crypto.com how to get my money out of the card, since it's closed. I told them they can send it to my linked bank account, or they can send me a check, or send me crypto. Since then, they have been essentially ignoring my emails and calls. Withholding my {$1200.00} from me.
|
| 04/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Today, XX/XX/2021 I opened crypto.com app. I signed in today and got it registered. I had to put my debit card information so I can purchase dogecoin. I however did not proceed with the purchase. I checked my account and they charged me XXXXcents. this crypto site never disclosed that It will be charging my account to setup crypto.com. They have violated this and not anywhere in the beginning mention that you will be charged any fees. The only fees I would think they will charge if I purchase any bitcoins. This is a fraud. Please investigate
|
| 08/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/2021 I realized possible fraud on my Crypto.com account. You have to chat with the company and can not call them. No money had been removed when I first was in contact with the company and asked them to freeze the account. However the company was slow to react and a unknown person from a different country withdrew {$230.00} in three separate transactions. The company refused to payback my money even thought they claim to be FDIC secured. The company Blamed me for the fraud and refused to help. Pleas assist with recovering my money.
|
| 05/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Commencing on or around XX/XX/2021, I fell victim to a multi-layered scam operation orchestrated by XXXX XXXX XXXX XXXX XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX XXXX which were transferred from my wallet utilizing Crypto.com
|
| 08/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I previously filed a complaint against XXXX because I have been trying to access my assets for 4 months and can not get to them. I have complied with their requests to validate my account, 4 TIMES, and the issue has never been fixed.
My previous complaint number is XXXX. The response from XXXX is a lie. My password is fine and I can get into my account and see my balance but I can not get into the individual assets to sell them. I am concerned that they are not solvent and that is why they are blocking me from accessing my assets.
|
| 04/17/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
On XX/XX/2022, I added {$32.00} to my prepaid visa card that was issued to me by Crypto.com and they immediately " blocked '' me access from the funds and the card. I've reached out to them and they are demanding I take a selfie while holding my primary card from my main financial institution.
There wasn't an issue with adding funds to the prepaid card previously and there wasn't an issue with buying {$100.00} worth of XXXX XXXX from Crypto.com and now they want me to send pictures of myself and pictures of my credit & debit cards.
|
| 03/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Crypto.com is the company in question. I deposit over {$19000.00} in this account. We dispute it a couple of charges that was on the companys part. They froze my account I cant withdraw any money or deposit I can do but withdraw from my XXXX wallet I cant I sent them a letter from my bank stating that my bank credit my account as well as the vendor Crypto.com. The rep has frozen my account refuse to talk to me keep telling me to send them certain information all I wan na do is take my XXXX out of the account over a {$68.00} charge.
|
| 10/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
on XX/XX/2021 at XXXX XXXX there was a charge for XXXX on my credit card that i did not make so i filed a complaint with my bank and they refunded me my money but crypto.com froze my account as i had some crypto with them at the time well they made me send photos of myself and change emails and banks everything was good until i wanted to sell some of my crypto on XX/XX/XXXX they would not let me sell, purchase, trade anything even after they got all accounts cleared up i think they are trying to embezzle my assets what do i do next
|
| 12/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX ( the XXXX or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of XXXX and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX XXXX which were transferred from my wallet XXXX utilizing Crypto.com services.
|
| 08/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have recently been concerned with suspicious email from the XXXX Crypto.com company. They have been sending emails regarding suspicious activity on my crypto visa card I asked them to shutdown multiple times. I believe they are on the downward spiral path of XXXX XXXX and their founder XXXX XXXX. Most likely attempting to siphon funds from my empty visa card. Please shutdown my account effective immediately as per request last year XXXX and year prior XXXX. Send check for any remaining amount to address listed.
|
| 04/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I transferred {$3000.00} on XX/XX/XXXX worth of funds to my Cryto.com account to make more investments in my crypto or XXXX account and certain individuals from the company are giving me the run around saying to do this do that and the funds will be there... I did everything they asked me to do and nothing is showing... I saw that their have been many complaints from customers who have experienced the same thing ... I don't know what to do at this point ... can you let me know what to do from here... thanks.
|
| 01/25/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
Servicemember |
|
I PUT {$6500.00} USD ON A XXXX DEBIT CARD THROUGH CRYPTO.COM. THE DEBIT CARD DIDN'T WORK SO THEY CANCELED IT AND ISSUED ME ANOTHER CARD. IN THE PROCESS THEY LOST MY {$6500.00} AFTER SEVERAL ATTEMPTS TO CONTACT THEM IN 30 DAYS, I CAN NOT GET A RESPONSE FROM THEM. I WAS GOING TO USE THIS MONEY FOR MY WEDDING AND CHILDREN. NOW I HAVE NOTHING FOR MY WEDDING AND CHILDREN AND WANT COMPENSATION PLUS MY MONEY AND STAKED REWARDS BACK. THIS COMPANY TOOK {$6500.00} USD FROM ME AND REFUSES TO FIX OR DISCUSS THE ISSUE.
|
| 08/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I have sold my crypto assets to close my account. I am unable to withdraw funds and close my account because I no longer have access to authenticator. In order, for me to have my account reset so I can reinitialize the 2 factor authentication, I am required to send in a video with full face view, profile view while holding a sheet of paper with my name, today 's date along with my drivers license.
Since I am unwilling to complete due to privacy concerns, I am unable to withdraw funds and close account.
|
| 05/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I have an account with crypto.com that I keep aout XXXX USD in. They charged me XXXX to ship a debit card I did not want. It has been over a month since they charged for the debit card and they never shipped it. I requested a refund for the XXXX USD fee since they never shipped. They refuse to issue a refund.
Come to find out policy does not require one to order a new card and the CEO has since suspended the fee for debit cards going forward. However they will not refund the XXXX USD for my account.
|
| 05/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
After multiple attempts to access my own money I transferred to the platform from my bank and filing complaints about this all I have received from the company is excuses about how their looking into it and will get back with me. Since then {$4200.00} of my money has disappeared from that account and with multiple attempts to leaving messages directly on the company site and email to find out where my money went there is no response as to where my money disappeared to.this is straight criminal theft!
|
| 02/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XX/XX/XXXX Foris INC XXXX XX/XX/XXXX Foris INC XXXX XX/XX/XXXX Foris INC XXXX XX/XX/XXXX Foris INC XXXX XX/XX/XXXX Foris INC XXXX XX/XX/XXXX Foris inc XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX Foris INC XXXX i used my debit card to transfer this fund to Foris INC. and Foris INC XXXX exchange XXXX XXXX to coinage platform.
XXXX platform is scammer. i reported coinage and the trader to XXXX. Foris INC dealing with scammer.
i do not know it was a scam until i can not collect my money back.
|
| 10/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
ctyptotopools.com is a XXXX XXXX not be fooled by this platform. You will increase your funds rapidly so it looks legit. I invested {$82000.00} and turned it into a large sum of money. When I went to cash it out, they hit me with a 5 % service fee. None of these payments will come off of the money you have earned. You have to deposit ETH to pay for it. The federal government needs to shut the site down. The site has frozen my account. Now I can not get in touch with Customer Service.
|
| 09/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
crypto.com has not allowed me access to my funds. They cut me off from my funds now for a month. They have not given me a reason for this other than saying suspicious activity. I have provided them with video of myself holding my drivers license or anything else they asked for. They just keep telling me they will update me on the status. I have messaged with over 25 people from their company and absolutely nothing has happened. They have over {$3000.00} of my funds frozen.
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
On XX/XX/2021 my cryptocurrency got transferred to an external wallet without my consent. {$700.00} out of my account was cleared completely.
I had XXXX SHIBA INU Coins and XXXX DOGE coins.
I have 3 layers of security on my account so I do not understand how this could happen.
I told them as soon as I saw the emails and they had me prove my identity only for 6 days later to tell me that there is nothing they could do about it and that I will not get my money back.
|
| 10/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Commencing on or around XX/XX/, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX XXXX XXXX ( the Fraudsters ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXXXXXX XXXX
|
| 07/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I was exchanging with a company called XXXX XXXX That was recommended by the prrson that I was having a relationship online ( XXXX ) and after we started talking on XXXX and XXXX and when I found out the everything was a scam i had started to contacted all the financial institution involved with the transaccion to see if they can do any about it but all of them appointed to go to crypto.com and asked them to refund it me all the money but they refused to cooperated
|
| 01/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
|
|
I applied and was approved for a prepaid XXXX card by Crypto.com. It was issued on XX/XX/2021. The company will supposedly update the card status from issued to shipped once they mail out the card. So far it has been 62 days, and there has not been any communication or indication that my card has shipped. The company does offer the card in a virtual form ; however, I can not use my card for purchases that do not have an alternative to physical card transactions.
|
| 05/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I had a account with Crypto.COM and my account was hacked, all the cryptocurrencies were converted to Bitcoin then transferred to someone else 's account. I have been getting the runaround since the day it ocuured Monday XX/XX/2021. I have sent a number of emails and have received very little information back from Crypto.com. My responses have been " we will get back to you in a day or so ''. I have yet to here from them with an answer of what they intend to do.
|
| 05/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
I deposited money to crypto.com debit card, and upgraded the card to higher card. I had {$200.00} in the account and had a ledger showing the money was available. After the upgraded debit card was issued, my {$200.00} was gone along any trace of where the money went. I asked them to tell where my money went and there response was it was going to be transferred within two days. After two days no deposit or any accounting of my money with crypto.com
|
| 03/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I spoke with a crypto.com representative about my inability to recieve my card I applied for and provided the proper documents and never heard anything back from your company..at the time I was in the process of moving and used my business address, I also sent the proper documents..now im at my new location and still have not received my XXXX XXXX card. My name is XXXX XXXX and my new address is XXXX XXXX XXXX XXXX CA.XXXX. Please fix my issues..
|
| 06/08/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
Crypto.com customer support has failed to submit a fraud claim on a prepaid debit card issued by them and is treating me like suspect instead of a customer based on false assumptions. The company staff has also froze my funds the the card. they are failing to abide by XXXX card regulation and consumer protection laws. The are withholding money from me and are making excuses not to begin processing a claim on any charges regardless of reason.
|
| 04/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I deposited USD on XX/XX/22. The withdrawal cleared my bank account on XX/XX/22 - however - still shows as pending on Crypto.com platform as of today XX/XX/22. As such- I am unable to withdraw my funds from your exchange.
Money is inaccessible and I am without explanation or means of recourse.
At this point I consider this money stolen as I am being provided no timeframe for resolution or any assurance that I will be able to recoup.
|
| 05/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
The incident first occurred on XX/XX/2021, I was manipulated, " scammed '' if you will into investing into the companies stated below XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I did not know these were not real or regulated companies the scammer that approached me online and pressured me to invest in them.
I lost XXXX USD.
The funds were trasferred from crypto.com into the scam companies.
|
| 04/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Crypto.com emailed me a promotion back on XX/XX/2022. I would receive {$25.00} worth of CRO tokens if I direct deposited {$400.00} or more by XX/XX/2022. Per their terms, payout would occur within 21 days of the posted direct deposit. My paycheck posted on XX/XX/XXXX in the amount of {$400.00}. It has been well over 21 days and I still have not received the promotional payout. Please find attached screenshots of my promotional email.
|
| 11/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
This website actively discriminates against artists of color from utilizing their website. When asked why my application was denied, they refused to provide a reason. Under Title VII of the Civil Rights Act of 1964, no business is allowed to turn away a customer based on their status as a member of one of these protected classes.
As a customer of their platform, I have to be given a reason why my application to sell art was denied.
|
| 06/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
The company in question Crypto.com has allowed me to deposit funds and use funds within their application but now refuses to let me withdraw my own funds all the while keeping me in the dark about what they're doing. It's been over two weeks since my withdrawals were restricted and customer service representatives for Crypto.com refuse to answer when I'll be able to withdraw my funds. The amount in question is over {$1200.00} USD.
|
| 08/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I wish to practice my right as a customer of Crypto.com to use your organization 's service, seeking a formal, impartial investigation to amicably settle my dispute with Crypto.com.
Commencing on or around XX/XX/2022, I fell victim to XXXX multi-layered scam operations run by XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to these fraudulent investment companies
|
| 05/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
I had been investing in crypto and using crypto.com to make all the purchase transactions to the address that I was instructed to send to. Unfortunately the addresses that I was instructed to send to turned out not to be legit and as a result I lost all my funds. I sent complaint letters to crypto.com but unfortunately they refuse to help me with recovering any of the funds that were lost through there service.
|
| 03/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have had an account with crypto.com for a while now. They were recently hacked. When this happened i lost my account access. I had to recently change my email address and have contacted support multiple times and they refuse to help restore my access. Please help ive contacted them over and over for at least a month. I need to do my taxes and this is causing a financial hardship for my family and I.
|
| 08/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Crypto.com claimed my etransfer but then decided they cant add it to my wallet they then said they will return my money which is over XXXX XXXX But they never did. They still owe me my own money for over 2 months now many different people wrote that the commpany will send me my money. They never do. Its been over 2 months!!!!!
I can never talk to anybody by phone they refuse to its only by email
|
| 07/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have submitted documents to proof the virtual debit card is in my name, the company refuses to give me back my money I deposited, i have work with them and they have costed XXXX in lost trades. I have been frustrated, wages lost, because of my money being held.
I have submitted the ORGINAL bank statement from the XXXX that they gave me and the refuse to lift my account restriction.
|
| 11/20/2021 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I started an account with XXXX somebody hacked my account now I can't withdraw my money and I've contacted support for over a month now and they just keep giving me the run-around I did what they asked I sent a picture with my face the date and everything XXXX or XXXX times even when I was at work in my work uniform and they just keep telling me to send a picture and I want my money
|
| 11/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was scammed and I lost funds. I was a victim of an elaborate fraud that took advantage of human need. I have reached out to many times to crypto company and banks involved and was left helpless and victimized. Here is a picture of the wire transfers to XXXX XXXX XXXX XXXX XXXX. And I have attached paperwork as well.
This is the only hope I have to retrieve my funds.
Thank you
|
| 11/11/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I've tried using it on about six seven different websites or companies purchases and it won't spend anywhere at all can't even edit the cash up can't use it on XXXX can't use it at the store can't use it online wouldn't the XXXX is the problem because the money is there but it just can't be spent for some XXXX reason I don't know somebody needs to figure this XXXX out
|
| 05/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
The platform is crypto.com they keep having problems and accessibility issues. and keep saying accounts are under review denying access to peoples money and screwing up transactions. Every time we try to get our money back they say the account is being reviewed. Its a continual problem, and it keeps disrupting the ability to do business by withholding a consumers money
|
| 03/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I tried to deposit my money onto the crypto.com exchange XX/XX/22 and still have not received my funds.
Customer service has been terrible!
They refuse to tell me why my funds are frozen, and will not give me a timeline as to when I can get my funds.
I have been reaching out to them every morning, and I was reprimanded by customer service for being a hassle!
|
| 01/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
An account was made with crypto currency with my private info I did not authorize this and I contacted crypto support to get the account closed no one has gotten back to me I sent them everything they needed to do as I asked and the XXXX representatives have allowed days to go by without getting back to me on the account closure Crypto.com Crypto app
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or about XX/XX/2023, I fell victim to a multi-layered scam operation run by XXXX, which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to fraudulent investment firm. I have tried resolving this matter with Crypto.com directly, however they refused to take any responsibility or action in my case.
|
| 02/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
When selling crypto on crypto.com I am not receiving the correct amount. There is an 8 % difference between the actual value of my crypto and the amount that is received when selling. I have tried to talk to there help team and they just give me a generic answer telling me that the price is correct. I have proof that they are not being truthful.
|
| 04/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello, Over {$12000.00} in crypto was stolen and withdrawn into an external wallet via my crypto.com account. They refuse to do anything about it and say that someone had access to my account therefore they can not do anything. I DID NOT make these withdrawals and didnt approve them.
Please can you help or investigate the matter?
XXXX XXXX
|
| 05/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I opened an account with Cryto.com on XX/XX/XXXX, I made 2 deposits totaling {$900.00}, I also made 3 purchase. Then today I was notified that my account was deleted and no refund was due. Ive contacted them and they said that due to their terms and conditions they did not need to give me a reason for this. I would certainly like my money back
|
| 03/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I enter in the following webpage : XXXX XXXX XXXX And join to telegram group.
I bought XXXX XXXX XXXX for unit ( 1280 dollars c/u ) in total 6,400 dollars. I used my shib coins through Crypto.com. After they received 3 transactions closed the conversation. This is fraud. I contact Crypto.com for notify the fraud, but not help me.
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
CRYPTO.COM does not responds for over a month. There is no telephone and no address. I used to trade with them and they have assets either crypto currency or US dollars that I want returned, but they dont even reply online to me. Can you help? My name is : XXXX XXXX XXXX aka XXXX XXXX XXXX ; XXXX XXXX XXXX, my Email : XXXX, XXXX.
|
| 10/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
I wire transferred XXXX. To XXXX and then transferred into usdt, then deposited into XXXX platform. The XXXX refuses to allow any withdrawals until i send them XXXX. XXXX will not return my money for their mistake sending my money to a scam website. XXXX knows what websites are scams yet they continue to allow transfers to them.
|
| 11/10/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
I am in able to use the card to make an online purchase. Have tried various locations and will not work anywhere. Can not transfer back to my bank account or XXXX either. Now they are charging an inactivity fee. For what? For not spending my money? Who on earth would want to pay someone just so they cant spend their own money?
|
| 11/25/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
Servicemember |
|
I applied for the " XXXX '' XXXX XXXX And completed all requirements and then I was supposed to be sent the card to use. NO CARD! There is no way to contact them. Everything is verified and completed and still no card. Please explain to me why I can not get access to a card attached my my account?? Thank you- XXXX XXXX
|
| 01/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Crypto.com Sold all assets able to to a XXXX wallet with intention to terminate account.
Has minimum transfer amount of {XXXX which my balance falls under.
Attempted to terminate account via company help desk. Refused repeatedly as balance is under 100 transfer limit. They want me to put money in just to take out.
|
| 03/03/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Servicemember |
|
LOST EVERYTHING IN CRYPTO.COM!!
'Coordinated Price Manipulation Through Derivatives Market Abuses! ' cause me to get scared of losing money so fast that I sold at a loss, again and again being bullied out of Positions in all manner of Cryptocurrencies.
PLEASE MAKE THEM STOP!!!
PLEASE HELP!!
XXXX XXXX XXXX XXXX
|
| 03/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Again was allowed to transfer all of my funds to a malicious investment site. Crypto.com should have stopped me or have had some time of security in place for this. All the transactions are in the screenshots and dates. Crypto.com just needs to check all of the withdrawals from my crypto account to verify.
|
| 04/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
XX/XX/XXXX Crypto.com says use an authenticator to get my money, then rejects the authenticator codes.
Crypto.com makes it impossible to get my money returned. They never answer my inquiries.
I believe crypto.com purposely makes it impossible to get your money. This is a way they can keep your money
|
| 11/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed by a fraudulent Company under the name of XXXX, they manipulated me into investing and after a few Investments i was not able to make a profit and later i found out the website was a scam altogether. Crypot.com had full knowledge of this website and the fact that they are Illegitimate.
|
| 03/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
This is XXXX XXXX I need to take away all my assets away from thief 's like XXXX XXXX, XXXX XXXX and whoever has control of my assets.I need immediate help, legal action must be taken.I need my attorney immediately.Also need to press fraud charges on the people in doubt.
My contact number is XXXX
|
| 07/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I got scammed by XXXX. It happened XXXX last year. I used Crypto.com to convert dollar to crypto to send to scammer. The scammer disappeared and my funds were lost. I contacted cyypto.com and tried to resolve. They weren't helpful. Hence i am filing the complaint. See attached letter for details.
|
| 01/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
Servicemember |
|
In 2021 I became a crypto.com customer & opted for the XXXX XXXX XXXX They were supposed to keep spotify free for members after 1 year but renegged on the agreement. I am filing this complaint because of that reason. I was also reimbursed only two out of three times for this " membership ''
|
| 03/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/2021 I received an email from Crypto.com stating that my " account has been terminated due to breach of our Terms and Conditions. '' I have not been able to recover approximately over {$20000.00} I had invested there and customer service has not responded to my repeated inquiries.
|
| 07/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
on or about XXXX XXXX2 I was contacted thru a trustworthy platform. this individual proceeded in defrauding me of a large some of money. as he represented himself of an employee of a trusted bitcoin company. ftx. to be more percise. please refer to my attached letter for more information.
|
| 07/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or about XX/XX/2022 and XX/XX/2022, I have been a victim of a multi- layered scam operation run by a professional scammer, which involved me making deposits for a total amount of XXXX XXXX and XXXX XXXX ( XXXX USD ) from my Crypto.com account to fraudulent investment firm.
|
| 12/10/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
|
|
My card was stolen and I am unable to get another card through them because there isn't a place for me to show that my car has been stolen from me I was finally able to get into my account and I froze my card but now I just need to cancel it and get another card to replace it
|
| 02/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
I was scammed through Crypto.com of XXXX dollars and Crypto.com wont do anything about it.
Currently using a lawyer still nothing from Crypto.com other than sucks to be you pretty much. They should have had more help on red flags before moving that kind of money around.
|
| 12/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX ( the imposter Company ), which involved me making deposits for a total amount of XXXX XXXX from my Crypto.com account to fraudulent investment firm ( XXXX ).
|
| 11/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I transferred {$1000.00} to crypto.com. I changed my mind and didn't want to buy cryptocurrency. They won't let me withdraw my USD funds. They say I have to wire transfer another {$1000.00} in order to withdraw my initial deposit. They say it's for security concerns.
|
| 03/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American, Servicemember |
|
I logged into my Crypto.com account three days ago. I logged out and tried to login back in about 10 minutes later and couldn't. I have contacted support and they still haven't assisted me in logging into my count. My email addresses are XXXX and XXXX XXXX
|
| 09/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2023, I fell victim to two multi-layered scam operations run by XXXX ( XXXX XXXX XXXX ) which involved me making deposits for a total amount of XXXXXXXX XXXX from my Crypto.com account to fraudulent investment firm ( s ).
|
| 11/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I deposited crypto and it was never credited to my account. I emailed them every day asking what happened to my deposit and they only respond by saying it's under " maintenance ''. After a week, I'm convinced they simply just stole my crypto assets.
|
| 12/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2023, I fell victim to two multi-layered scam operations run XXXX XXXX XXXX XXXX - XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to fraudulent investment firm ( s ).
|
| 02/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Account is locked out. After 2 months and over twenty video verification, was told I need to provide a new physical mailing address, new phone number, new email, new XXXX, new antiphisping verification before I any proceeding to access my assets.
|
| 10/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Someone has used my XXXX/ crypto to wire transfer funds fraudulent. They also transfered my phone number from tmobile and caused my phone number to be routed to another sim card. I contacted both companies with no access to come to a conclusion.
|
| 10/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2022, I fell victim to two multi-layered scam operations run XXXX XXXX XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to fraudulent investment firm ( s ).
|
| 09/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
It was a platform name XXXX XXXX XXXX, that I was trading for almost 2 months took an amount of {$36000.00} on my bank account.They used crypto currencys platform too, and an app name XXXX and crypto.com.it was happened on XXXX to XX/XX/2023.
|
| 09/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2022, I fell victim to multi-layered scam operations run by XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX XXXX from my Crypto.com account to fraudulent investment firm ( XXXX ).
|
| 08/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2023, I fell victim to two multi-layered scam operations run by XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to fraudulent investment firm ( s )
|
| 06/24/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Crypto.com Visa card has freezed my card 4 months ago after disputing unauthorized transactions and they refused to resolve my complaint or give me access to my funds and utilizing my account funds as a weapon against me {$4000.00} USD
|
| 10/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or about XX/XX/2023, I fell victim to several multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX in XXXX from my Crypto.com account to fraudulent investment firm ( s ).
|
| 09/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2023, I fell victim to two multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX, XXXX CAD from my Crypto.com account to fraudulent investment firm ( s ).
|
| 09/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Between XX/XX/2021, and XX/XX/2021, I fell victim to two multi-layered scam operations run by scammers which involved me making deposits for a total amount of XXXX XXXX from my Crypto.com account to fraudulent investment firm ( s ).
|
| 04/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On or around XXXX XXXX, 2021, I fell victim to a multi-layered scam operation ran by the XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to these fraudulent investment companies.
|
| 06/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I deposited {$6000.00} with Crypto.com to purchase crypto currency. They said I could withdraw funds after 7 business days. It has been 25 business days since and I cant withdraw money. At this point I want a refund of my deposit.
|
| 09/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Commencing on or around XX/XX/2023, I fell victim to a multi-layered scam operation run by XXXXXXXX which involved me making deposits for a total amount of XXXX USDT from my Crypto.com account to fraudulent investment firm ( s ).
|
| 06/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American, Servicemember |
|
Commencing on or around XXXX XXXX, 2023, I fell victim to multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to fraudulent investment firm ( s ).
|
| 07/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to a fraudulent investment firm.
|
| 06/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
They have had my money withheld and blocked without explanation for more than two weeks and they only ask me to wait. This situation has brought me many problems, delays in my usual payments, such as house, food, car, insurance.
|
| 08/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Between XX/XX/2023, I fell victim to two multi-layered scam operations run by XXXX XXXX and XXXX XXXX which involved me making deposits for a total amount of XXXX CAD from my CRYPTO.COM account to fraudulent investment firm ( s
|
| 04/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or about XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by " XXXX '' ( the Fraudsters or the Company ). The total amount of XXXX USD was transferred from my wallet utilizing your services.
|
| 10/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
On XX/XX/2023, I lost money from my XXXX XXXX account around {$70000.00}. it was sent to an unknown wallet. I can not contact the company to discuss this case. Someone stole my money from my XXXX wallet. I need help right now.
|
| 08/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
Around XX/XX/2022, I fell victim to multi-layered scam operations run by XXXX and XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to fraudulent investment firm ( s ).
|
| 03/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Been trying to close my Crypto.com account for awhile now and they just keep dodging it and acting like I reached out to them for a different reason or they claim they have a security problem they havent fixed for months now.
|
| 08/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or around XXXX XXXX, I fell victim to a multi-layered scam operation run by XXXX which involved me making deposits for a total amount of XXXX USD from my Crypto.com account to fraudulent investment firm ( s ).
|
| 07/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Commencing on or about XX/XX/2022, I fell victim to a multi-layered scam operation run by XXXX, which involved me making deposits for a total amount of XXXX USDT from my Crypto.com account to a fraudulent investment firm.
|
| 10/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I used crypto. Com and saved my card on file. A couple of days later {$3800.00} was taken from my debit card that was stored on file. Crypto. Com took unauthorized funds from my bank account and will not give it back.
|
| 10/12/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
For at least the last two months Crypto.com has refused to give me access to my funds on my Crypto.com XXXX card. Ive contacted them on at least four different occasions and theyre still keeping my money.
|
| 12/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
Hello my name is XXXX XXXX, I am out a lot of money, {$34000.00} was taken in by the scam from someone.
Please help me out! I don't know what to do I'm so desperate and disappointed Please Please help me
|
| 01/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I transfer money in the amount of {$120000.00} USD to Crypto.com. My identity was stolen, my crypto.com account was hacked and my money converted and transfer to another company or platform called XXXX
|
| 12/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have a problem for about three weeks now and I can't get any help from my problem which is my card is frozen and I can't withdraw my balance I need help because I need the remaining balance badly
|
| 11/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Crypto.com allowed to transfer my money using digital wallet to XXXX XXXX XXXX XXXX and it is crypto scam. Crypto.com knew that the digital wallet was suspicious and belonged to crypto scammer.
|
| 09/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
I wish to use your organization to amicably settle my dispute with crypto.com regarding a financial scam that caused me significant financial and psychological harm. See attached PDF file.
|
| 02/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I can transfer my money I dont have a Social Security too I tried to explain many times about the same problem with my account I know I wan na lose my money This situation is frustrating
|
| 02/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Overdraft, savings, or rewards features
|
|
Web |
|
|
I can't withdraw my money just because I don't have a social security I don't understand then why they let me buy crypto and today that I need my money it won't let me withdraw it
|
| 10/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
Crypto.com does not allow people to withdraw funds. Added bank account numerous times over months and nothing worked. Opened up a new account in just my name still nothing
|
| 05/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I got scammed into crypto trading fraud. The amount I invested was about $ XXXX. Last transaction was XX/XX/2023. Through XXXX wallet, trading platform site is XXXX.
|
| 05/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was approached online the scammer manipulated me into putting my money in XXXX through crypto.com utilizing their services.
I lost the equivalent of XXXX XXXX.
|
| 06/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
On XX/XX/XXXX I sent {$6700.00} USD from crypto.com to XXXX the money did not arrived but unfortunately since it is crypto currency nobody give me any response.
|
| 05/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I HAD STAKED {$400.00} 180 DAYS AGO, WHICH ONCE THOSE DAYS WERE UP I WOULD BE ABLE TO UNSTAKE AND WITHDRAWL. CRYPTO.COM REFUSES TO LET ME WITHDRAW MY COINS.
|
| 03/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I was scammed from XXXX to crypto in the amount of almost {$10000.00}. Dates are XX/XX/2022 I contacted customer service and got zero help from them.
|
| 04/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
Been trying to make a withdrawal from my account. Can't get in contact with no one. And my money is just sitting and I can '' t get it out my account
|
| 01/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
he was a victim of fraud with a company called XXXX XXXX that according to was an investment fund and he took my XXXX from my virtual wallet
|
| 01/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Crypto.com is withholding my money. I have chat transcripts showing they blatantly lied to me and making it impossible to get my money back
|
| 06/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I can no longer access my account in crypto.com that has about {$90.00} in bitcoin.
Crypto.com is not responding to complaint
|
| 05/10/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
I'm using this crypto.com app and it say make a card. I did already for a good while but never have I received a copy
|
| 10/25/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with rewards from credit card
|
|
Web |
|
|
I have XXXX XXXX XXXX XXXX, XXXX $ limit i beleive, butnits not letting me use it for anything? Why?
|
| 01/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Topped up with my Virtual card but never received funds! Company denied transaction occurred
|
| 03/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Company scammed me out of {$5.00} and has failed to appropriately add credit to my wallet
|
| 12/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
My account with crypto.com was locked out and I'm unable to access my account.
|
| 07/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
My account at crypto.com was hacked and unauthorized transfers were made.
|
| 02/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
i was trying to top up on my XXXX ago then again i done it XX/XX/22
|
| 03/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Problem with personal statement of dispute
|
|
Web |
|
|
I was scammed by XXXX company which associated with XXXX company
|
| 02/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Company has failed to resolve complaint to my satisfaction
|
| 12/29/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
|
|
Crypto.com never sent me my midnight blue debit card
|
| 01/29/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
|
| 01/23/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/16/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
|
| 01/14/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
|
| 01/08/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 01/04/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
|
| 12/28/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 12/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Referral |
|
|
|
| 12/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
Older American |
|
|
| 12/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
Older American |
|
|
| 12/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
|
| 11/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 10/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 10/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Referral |
|
|
|
| 10/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
|
|
|
| 10/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 09/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 09/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 09/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 08/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 08/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
|
| 08/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 08/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 08/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Servicemember |
|
|
| 07/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 07/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 07/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 07/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 07/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 07/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 06/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Referral |
|
|
|
| 06/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 06/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 05/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 05/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 03/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 03/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 03/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
|
|
|
| 03/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 03/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 03/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 02/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 02/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 02/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Web |
|
|
|
| 01/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 01/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
|
| 01/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 01/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 11/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 10/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 10/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
Older American |
|
|
| 10/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 10/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 09/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 09/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 09/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 09/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 09/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 08/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 08/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 07/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
Older American |
|
|
| 06/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 06/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 06/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 05/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
|
|
|
| 04/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 03/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 03/16/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 03/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
|
|
|
| 03/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 03/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 02/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web Referral |
|
|
|
| 02/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 01/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 01/05/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble closing card
|
|
Web |
|
|
|
| 01/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 12/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 11/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 11/16/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 10/27/2021 |
No |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Phone |
|
|
|
| 10/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 10/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 10/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 10/06/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
|
|
|
| 09/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 09/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 07/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 07/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
Servicemember |
|
|
| 06/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Phone |
|
|
|
| 05/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 05/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Phone |
|
|
|