| 03/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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At the end of XX/XX/XXXX, we received a loan modification agreement to notarize and return to Flagstar Bank/ XXXX XXXX XXXX XXXX Before returning those documents ( dated XX/XX/XXXX ), we received a second set of documents ( dated XX/XX/XXXX ) that included a deferment with the loan modification ; this is the forbearance solution we had requested from Flagstar multiple times before the trial period for our loan modification began.
We notarized the second set of documents dated XX/XX/XXXX, and mailed them back to the bank with one of the prepaid shipping labels included with the documents.
On XX/XX/XXXX, I called Flagstar to ask if the documents had been accepted and if the modification was completed and closed. The closed status of the modification was important because Flagstar refused to remove PMI from our loan during the time that the loan was in forbearance even though the previous servicer was supposed to remove PMI before transferring the loan to Flagstar. During the first phone call on XX/XX/XXXX, I was told that there was a note added to our account on XX/XX/XXXX that said : " FNMA reclass successfully completed '' " reclass confirmed The phone call was then disconnected by Flagstar. I called back at XXXX AM and was told by the second representative that the above internal messages shouldnt have been shared with me. They also said that those messages meant the loan modification paperwork was accepted and in the process of completion. They stated that the notarized mortgage modification agreement was received by Flagstar on XX/XX/XXXX and that on XX/XX/XXXX an " Internal Message '' was added by Flagstar, which said : " The notarized documents were processed and accepted '' and that the " FNMA reclass successfully completed and confirmed. '' I then asked about the PMI being removed from my loan. I was told that the escrow department handles PMI. I was transferred to the escrow department and then hung up on.
I called back on the same day ( XX/XX/XXXX ) after being hung up on. This time, I was told that the PMI department, not the escrow department handles PMI. The representative then transferred me to the PMI department. The person I spoke with in the PMI department said that the loan did not show as completed. I was told that the loan still showed that the loan was past due to the date that the forbearance began. The representative still put in a verbal request to remove PMI from our loan but stated that it would likely be rejected as the loan did not show current or that the modification had been completed. I was then transferred back to the Covid Relief Task Force Department from the PMI department at Flagstar. The representative in the representative I talked to put in a request to expedite the loan modification paperwork so that the loan would show that it was completed. I was told that it should take a week at the longest and that I should check back in 7 days.
I called back on XX/XX/XXXX at XXXX PM. I spoke with XXXX. She put me on hold to check the status of our modification and see if it had been completed. She put me on hold for 28 minutes. I then hung up and called Flagstar back because it was clear that she had either forgotten me or had no desire to take me off of hold.
On the same date ( XX/XX/XXXX ), I called and talked to XXXX at XXXX XXXX. XXXX said that our loan still showed past due. She put me on hold to check the status of the loan and see if it has been completed. After waiting on hold, XXXX told me, There was a note added on XX/XX/XXXX that said : The documents need to be resent. There was a vendor error and the PI payment does not match. ' She could not explain to me what that meant. Neither could she tell me what the correct " PI payment '' was. She told me that new documents would be mailed out to me and that I should have either already received them ( I had not ) or I would receive them the next day as they would have most likely been overnighted to me on XX/XX/XXXX. She said we would need to notarize these new documents and mail them back. She said to call back if I still hadn't received the paperwork.
We never received any paperwork, so I called Flagstar back on XX/XX/XXXX. I talked to XXXX at XXXX AM and recorded the call. I said there are only 2 business days left in the month and that I needed to know what the correct " PI payment '' was in order to pay the correct amount for the monthly payment. She said that on XX/XX/XXXX there was a note that said the modification agreement papers needed to be resent. The same thing I had already been told on XX/XX/XXXX. XXXX said, It looks like this was our error. Theres a note on the XXXX that says : the principal and interest did not match the document from the modification. It was caught by quality control. Let me put you on hold to read more notes. After waiting on hold, she told me, You should receive the papers by the end of next week.
( Meaning the beginning of XXXX! ) She could not tell me what the correct " PI payment '' was or what the vendor error was. She then transferred me to escalation. My call was disconnected by Flagstar while I was on hold.
I called Flagstar back on the same date ( XX/XX/XXXX ) and recorded the call. I talked to XXXX at XXXX AM. XXXX told me that there was a vendor error and to wait for the new documents and compare XXXX & I before making my XXXX payment. She said that if the new documents had already been sent out, then loss prevention could email them to me so that we could notarize them and return them faster. She said that the new documents had not yet been sent out yet, so they were not in the computer system and could not be emailed to me. She said to call back on XX/XX/XXXX if I still hadn't received the new documents.
On XX/XX/XXXX, I called Flagstar. I was put on hold so that the representative could check the status of our loan and see what was going on with the new paperwork that we still hadn't received. I was hung up on after waiting for over 30 minutes on hold. I called back on the same date ( XX/XX/XXXX ). I spoke with XXXX at XXXX PM. XXXX said that she could email me the new modification paperwork so that we could print it out, notarize it, and mail it back to Flagstar in order to expedite the process.
I received an email from Flagstar with an attached PDF on the same date. While still on the phone with XXXX, I opened the PDF and saw that these documents did not include the deferment with the modification. She confirmed this. I asked if our deferment had been approved and then denied. She confirmed that the deferment had been denied. I was confused by this as we had been told that the deferment had been approved before sending back the notarized documents for the agreement with a modification and deferment. I still agreed to notarize the documents even though it did not include the deferral that we had asked for numerous times.
After we notarized the new, less favorable documents, I realized that we had received no shipping label in order to mail those documents back to Flagstar.
I called Flagstar on XX/XX/XXXX to ask for a shipping label. I spoke with XXXX at XXXX AM. I asked for a shipping label to be emailed to me so I could print it out and put the notarized documents in the mail. XXXX said, I will ask the hardship relief task force to email you a shipping label. She then put me on hold. She then said that they would MAIL me a shipping label. I asked if they could email it so it would be faster. She said she could not guarantee it, but that she would request that in an email for me. I asked what to do for the XXXX payment -- if I should wait until the agreement is accepted and finalized before making a payment. She said that was acceptable and that Flagstar " gives a grace period until the XXXX of every month. '' I never received a shipping label in the mail or in an email.
On XX/XX/XXXX, I called Flagstar to ask about the shipping label that I never received. I spoke with XXXX at XXXX PM. While reading through my file notes, XXXX said there was " an internal note added in XXXX that said the modification paperwork was sent to recording. I asked him to repeat that for me and asked if our modification agreement had, in fact, been accepted and recorded and we hadn't been informed. XXXX refused to repeat what he said or explain the internal note about the paperwork having been sent to recording. He told me not to send in the newly notarized modification agreement documents and said he wouldnt send me a shipping label. He told me that they wouldn't be accepted even though I had just been told on XX/XX/XXXX to print them, notarize them, and send them back to Flagstar. He told me that was incorrect and that they need to be redrafted because there was an internal note on my account added on XX/XX/XXXX and XXXX that said, the paperwork will be redrafted. I said I was aware of those notes, and that I had still not received any documents to sign other than the ones emailed to me. He told me that it could take up to four weeks to get new paperwork. I said that that is a problem for us because every month that Flagstar doesn't finalize my paperwork and complete the modification, we have to pay PMI, which Flagstar promised to remove from my loan after the modification was completed. He said I would need to wait for the new documents to be drafted and that he would not send me a shipping label.
I called again on XX/XX/XXXX at XXXX AM and recorded the call. She told me that there was an internal note added on the XXXX that said Flagstar was " bringing the loan current '' and doing " a critical review of the file. '' I was also told that there was {$1900.00} in a suspense account and that that money would be applied to my loan after the modification agreement is accepted, but that the paperwork had not been accepted. I asked for a note to be added to my file stating that the money in our suspense account should be applied to the new modification monthly payments, not to the past due principle from before the modification. She agreed to put that in the notes on my account.
I called again on XX/XX/XXXX at XXXX PM and recorded the call because I was now suspicious. I had begun to realize that I was being blatantly lied to and that the " internal messages '' seemed to imply that the modification agreement had, in fact, been accepted and recorded and that Flagstar was lying about it. In this phone call, I asked very blatantly why my loan did not show that the modification had been completed and was current. When I pressed the individual that I was speaking with as to if the paperwork had been signed and recorded by Flagstar, I was told that the modification paperwork was only legally binding if it was recorded with the title company. He said that the problems with my modification were due to a vendor error but refused to tell me who the vendor is or was. He said that the documents had been sent to recording on the XXXX of XXXX and that an error was caught by Flagstar on the XXXX. I said that if the documents had been sent to recording then, in fact, they had been signed and accepted by Flagstar. He said they were signed but were not recorded. He told me, " If the modification agreement had been sent to recording, we wouldn't be having this phone call. '' At this point, I understood that Flagstar was committing fraud and lying to me. I called the title company where the agreement had been sent on the XXXX to ask if they had a copy. The title company told me that I could find a copy of the agreement online on the website of the county clerk and recorder. I went to the county clerk and recorder website and did a search for my name. Lo and behold, the modification agreement was there. It had been signed by the Vice President of XXXX XXXX XXXX and recorded on XX/XX/XXXX at XXXX AM.
I called Flagstar again on the morning of XX/XX/XXXX and recorded the call to see why my loan didn't show completed and current. In this phone call, I would also see that Flagstar would continue to commit fraud and lie to me blatantly.
On XX/XX/XXXX at XXXX AM, I talked to XXXX or XXXX and recorded the call. He confirmed that the money in the suspension account will go to modified loan payments and not the amount due before the modification. XXXX also said that the modification agreement was signed and the docs were sent to recording on the XXXX, BUT, according to XXXX, they were NOT recorded. He continued to say that an error was caught on the XXXX BEFORE (! ) the documents were recorded.
He said that the vendor is the title company, but he wouldn't give me the name or phone number of the title company or the underwriting department. I asked how the title company could have caused a " PI payment '' error and asked if they had drafted/created my mortgage modification documents. He said, " I won't tell you that. '' I asked why I can't know who is creating my loan documents. I also asked why I can't know if the underwriting of my loan documents had been outsourced to a third party. He said he won't tell me because " Flagstar can do business however Flagstar wants and it's not your business. '' He refused to tell me who was writing/drafting/underwriting my loan documents. He told me that neither the title company nor the underwriting department has a phone number or email. He told me that he " will not tell '' me if the title company was the one that drafted my mortgage documents. He said I can not talk to underwriting or the title company or even know the title company 's name.
I asked how he knew that the signed mortgage modification agreement documents weren't sent to recording. He said he knew they weren't sent to recording because he could see the scanned copy of them on his screen and that it shows they were never recorded. I said that if he could see the signed copy of the modification agreement, then he could see that they were signed by Flagstar. I asked the date they were signed by Flagstar. He had to admit that they were signed on XX/XX/XXXX. I said I would like a copy of that scanned agreement he was looking at in my file. He said the COVID Hardship Relief Task Force Department at Flagstar can not email me a copy or mail me a copy of the signed modification agreement ( even though the same department had sent me an email on the XXXX ).
He said that only customer service could send me a copy of the signed agreement. I asked to be transferred to the customer service department in order to get an emailed copy of the signed agreement. XXXX REFUSED to transfer me. Instead of transferring me to customer service, he put the phone down and I could hear him typing in the background. He then waited for me to hang up.
I called back on the same day, XX/XX/XXXX at XXXX AM, and recorded the call. I called back simply to be transferred to customer service to get a copy of the scanned document. I asked to be transferred to customer service. She said she couldnt transfer me because she had to email her supervisor " about the status of the account ''. I asked her what exactly she was asking her supervisor about my account and why she wouldn't transfer me to customer service. Instead of answering my questions, she put me on hold.
When she took me off hold, I asked to receive a copy of the signed modification document from her as she refused to transfer me to customer service. She said she would not send me a copy of the scanned agreement in my file because those are not the type of documents that should be sent out. I told her that they are my mortgage documents and that it is a legally binding agreement between me and Flagstar, and therefore, they were exactly the type of documents that should be sent out. She put me on hold again.
When she took me off of hold, I asked her what she was asking her supervisor about my account. She would not tell me what she was asking her supervisor about my account. She said " its private internal communications. '' She then put me back on hold instead of answering what she was asking her supervisor. When she took me off hold, I asked her why she wouldn't send me a copy of the legal document in my file. She said that the documents might be expired. ( They are not. ) She refused to transfer me to customer service.
I decided to call the customer service department directly.
On XX/XX/XXXX ( the same day ), I talked to XXXX in the mortgage customer service department at XXXX PM. Before giving her my account number, I asked her to confirm that she could email me a copy of a scanned document in my file. She said she could if it exists in my file. I said the last XXXX people I spoke with confirmed that the document exists. She said she could email me a copy.
She said that the agreement she could see in my file was finalized on XX/XX/XXXX. She confirmed my email address to send me a copy. She then, oddly, confirmed that I wanted a copy of the unsigned agreement. I said no, I wanted the agreement that has been signed by both parties and recorded on the XXXX like she had originally confirmed. She said, Okay, let me look for it. Okay, I see it. Let me save it. Okay, let me put you on a brief hold while I sent that to you.
She said she had sent the document to me. I checked my email and I had received an email from Flagstar with a PDF attachment of the signed and RECORDED ( it was stamped by the county clerk and recorder at the top of the document ) mortgage modification agreement. I noticed that two pages were missing from the recorded mortgage modification agreement. She said, maybe you forgot to send those pages back. I said that was not possible because we had even dated the bottom corner of each page. She said the pages she sent me were all that was scanned and that she had to ask the collections department about the 2 missing pages. Without explanation or a heads up, she transferred me to the collections department.
After I was transferred to the collections department, I was told that those pages werent visible to them and that Id need to be transferred to the COVID Hardship Relief Task Force. I was put on hold and eventually hung up on.
On the same day, we received a letter from Flagstar saying that our latest request to have the PMI removed from our loan was denied because the loan does not show as current ; it still shows past due.
I called Flagstar on XX/XX/XXXX at XXXX PM to ask which third parties my account information had been shared with. I recorded the call. I was told by Flagstar that : 1 ) There is no place to see the specific third parties my information has been shared with.
2 ) There is no non-public information shared with third parties ( this is a lie ).
3 ) Third parties '' only include subsidiaries and no one else.
4 ) Flagstar provides no written confirmations of privacy opt-outs.
In a separate phone call on XX/XX/XXXX, I asked for an itemized list of the items capitalized in the new mortgage modification. I was told that I could not be provided with that information because the COVID Hardship Relief Task Force did not have access to that information. I asked who had that information. I was told the escrow department would have that information. I said I had already talked o the escrow department and they did not have that information for the loan modification and that they could only see the escrow information for my pre-modification loan. She laughed at me and said, If the escrow department doesnt know the itemized escrow items, then who does? I said, Exactly. Who does? I havent been able to get this information from anyone Ive asked even before the loan modification trial period started. You say that youve capitalized a huge sum of money, but you wont tell me what you are capitalizing. She transferred me to the escrow department. The escrow department, again, confirmed that they did not have the escrow information for the modification. They could not tell me the itemized items capitalized into the new modification.
On XX/XX/XXXX, as I still had not received any new documents to notarize and return to Flagstar, I called again to pay the amount for XXXX that is correct according to the signed, notarized ( by both parties ), and recorded agreement.
On XX/XX/XXXX, we received a letter from Flagstar stating that we had missed a payment and that this may end up with Flagstar foreclosing on our home and selling our house in an auction.
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| 09/16/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I found loan officer XXXX XXXX through the XXXX XXXX XXXX website where there were only five or so participating banks listed. He represented Flagstar bank. I contacted him on XX/XX/XXXX, and inquired specifically about the XXXX XXXX XXXX ( XXXX ) program ( Email attached ). I was interested in this particular loan product because it was designed especially for those looking to purchase distressed homes in the city of XXXX, and it would allow me to finance both the purchase, and repair costs associated with buying such a property, at one time. In addition, there is no PMI nor MIP insurance on this mortgage, and a minimal, if any, down-payment requirement. The buyer is only responsible for 1 % of the total loan value out-of-pocket. I later learned that I could use down-payment assistance to cover the rest of the down payment amount. OnXX/XX/XXXX XXXX sent me a pre-approval letter for the XXXX program, and I began to shop for homes ( see email and pre-approval letter ).
After a months long search, I was finally able to sign a purchase agreement on a home, which I sent to XXXX on XX/XX/XXXX. At that time ( and another time weeks later ) he requested pay stubs, and my most recent bank and XXXX statements ( see both emails ). Later that day I spoke to him, and he advised me that Id need a project manager to assist with bids for the repair of the home, and suggested one that he was familiar with from a local organization. I paid the man {$450.00} to create a scope of work to present to the bank regarding necessary repairs, and XXXX denied both requests ( the first via email, the second in a phone conversation ), stating that they included items that were not covered within the scope of my loan program ( see email ). I never got my money back, and when I spoke to XXXX about it, he just told me the man no longer worked at the organization. No apology, no explanation, nothing.
OnXX/XX/XXXX, I notified XXXX that I was approved for a {$15000.00} down payment assistance program, called LIFT. At the time, he confirmed that I could use these funds to cover all but the 1 % of out-of-pocket costs for the home purchase. The deal on this property fell through after several months, but then in XX/XX/XXXX, I found another home for a greater purchase price, and requested a new preapproval letter. When I spoke to XXXX, he agreed to provide it, but questioned what type of loan I was requesting. I told him that I was under the impression that we were still working with the XXXX program, but he suggested something to the effect that a conventional loan would be easier to close, so I agreed. Upon visiting the home, I found that it did not have a working furnace, at which point, XXXX advised that I would have to use a FHA XXXX or conventional renovation loan ( seeXX/XX/XXXX email ), never mentioning the XXXX program that I originally requested, and was subsequently approved for ( see doc ). He then sent a preapproval letter for a Conventional Loan w/ repairs ( see preappXX/XX/XXXX ). My offer on that home was not accepted, but shortly after, I found another one, and had to request another approval letter, as this property cost more than the previous one. I asked XXXX onXX/XX/XXXX for the maximum allowable approval amount ( both purchase price & rehab ) that I would qualify for ( see email XX/XX/XXXX). He replied by phone, stating that he wouldnt be able to calculate the exact preapproval amount until he received the bid requests for the needed repairs for the home. He then sent me yet another approval letter ( see preapp XXXX XX/XX/XXXX ), this one listing the type of loan as XXXX XXXX XXXX, which I imagine was supposed to be XXXX XXXX XXXX ( XXXX ), as the XXXX first originated as a partnership between local banks and the XXXX XXXX XXXX. Upon arriving at a final purchase price w/ seller, and estimating repair costs, XXXX provided me with a second XXXX XXXX XXXX preapproval letter onXX/XX/XXXX ( see XXXX ). Then on XX/XX/XXXX XXXX requested verification of my monthly student loan payment, which I provided ( see student loan doc ). Upon receiving my loan statement, he informed me that he would have to record my student loan at 1 % of its total value, instead of the payment I was actually required to make each month under my payment plan, which was over {$230.00} less, unless I could provide further documentation of the amortization table of the loan. I provided this documentation onXX/XX/XXXX ( see email XXXXXX/XX/XXXX ), and was advised by XXXX that with this, he would accept the actual loan payment, both via email ( see email XXXXXX/XX/XXXX) and by phone, rather than the 1 % value he originally mentioned. However, when I reviewed my loan documents, I saw the 1 % value listed on my loan application, as opposed to the lesser amount. Though I now know that the FHA requires student loan balances be calculated this way, I dont appreciate him lying to me in saying he was using the lower amount when he was not. In addition to the loan discrepancy, I noticed that there were two credit card balances reflected there that had already been paid off, along with a credit card that did not belong to me. During this same period, he called to request my tax records for the previous two years, then said he would have to deduct the {$1500.00} average loss Id reported from a side business over that period from my income. When I asked why that was necessary, given that I hadnt used that business to qualify for the loan ( since I work full-time for an employer ), he told me it didnt matter, and that hed still have to count it against me. Then sometime between XXXX XXXX and XXXX XXXX, almost an entire year after first providing preapproval for the program, and three weeks prior to the closing deadline, XXXX called me and advised that I no longer qualified for the XXXX, given my excessive debt to income ratio. When I asked what had changed, he stated that my student loan payment, along with the {$1500.00} average loss on my taxes over 3 years, had driven the ratio too high to qualify for the XXXX program. I then asked XXXX why he would wait until so close to closing to request tax info, if that was in fact, a part of the criteria needed to qualify me for the loan? Upon later reviewing the XXXX handbook, tax losses only factor into a loan decision for self-employed individuals, using their business income to qualify for a loan, which is not my case. At the time, XXXX claimed that the reason he never asked for tax info was because I told him I had no other income, which I didnt have because the business was operating at a loss, and I wasnt using that income to qualify for the loan anyway. Still, XXXX told me that in order to proceed with the loan, my only option was an FHA XXXX. He never explained in any detail how the program worked, nor the excessive paperwork and processes that were necessary to close on this type of loan. I only agreed to proceed because I believed I had no other option. After a week or two of working with contractors and paying them for repair estimates, I submitted the bids to XXXX, at which time he sent them all back, claiming that they werent completed correctly. He became frustrated with me because he wanted me to use a single contractor for the work, but I told him that I couldnt afford to. When I explained to him that hed given me no direction on how to ask the contractors to complete the forms, he claimed that he did, then told me that this was the reason why most people used an FHA XXXX Consultant for these loans. This was the first time hed ever mentioned this. When I asked him about it further, he said that I may want to consider using one, but never mentioned that they were required for full FHA XXXX loans, and that they were suggested for the streamlined version. The only reason I ended up hiring a consultant was because I saw that XXXX was refusing to offer any insight into how the process worked, and I was under a tight deadline to close, as the extra week it took to have the paperwork redone to specification forced me to request an extension on the closing deadline. I hired a consultant I found on the FHA XXXX website, and paid him {$250.00} to prepare the necessary documents to submit to the bank. It wasnt until two or so weeks later, after he submitted two sets of improperly completed documents, that XXXX advised my realtor of a consultant the bank worked with on a regular basis who could do the work for much cheaper. I had to extend the closing deadline again in order to allow the new consultant time to prepare a new write-up. Up until this point, I was never provided with a Good Faith Estimate, and every time I asked for an approximate amount from which to budget contractor repairs and improvements, he said he couldnt give me a figure. Out of curiosity, I contacted another Flagstar loan officer, and told him nothing about my pending loan. Instead I just asked him to tell me about the FHA XXXX loan program, and learned more from him in our 5 minute conversation then XXXX had told me since he first switched me to this loan. That confirmed my suspicion that he was not following proper procedure in guiding me through the loan process. Everyone that I spoke to at Flagstar, from the loan processor, to her supervisor, to XXXX supervisor, to loan officers at other branches, all agreed that XXXX was an expert in these types of loans, and very efficient at his job. Yet he consistently provided me with little to no information, even upon being asked, or even worse, inaccurate information about my loan and the loan process. Throughout this experience, he asked me for sets of documents from my contractors, then once I provided them, asked for more, or asked for information never initially requested, instead of outlining upfront what was needed. He requested an insurance declaration page for one of the contractors, then upon receiving it, stated that wasnt the document he was looking for, he instead needed something listing the coverages ( see email XXXXXX/XX/XXXX ). If not for the fact that he claims to have 30+ years of experience in this area, I would think he was just incompetent at his job, but he seems to be held in high esteem at Flagstar , and his coworkers rave about how good he is, so my only conclusion is that he purposely bumbled all of the work associated with my loan. From using outdated/inaccurate info on my application, to higher than quoted homeowners insurance rates, he just did a terrible job. When I asked him about these inaccuracies, he emailed a response that failed to address the question ( see email incorrect debt listed ) and simply told me when I called him to follow-up on it that it doesnt matter anyway because I still wouldnt qualify for the XXXX It took the supervisor of loan processing, XXXX XXXX, to go in and update/change the application to reflect a current snapshot of my credit info, but the inaccurate homeowners insurance premium listed on my loan estimate was never corrected. Also, the preapproval amount constantly changed. I was told {$150000.00} for repairs and purchase upon signing the XXXX for the last property, but then on XX/XX/XXXXXXXX claimed that he had to use my down payment assistance funds towards home repairs, because of the increased debt-to-income ratio caused by tax losses and a judgment repayment plan of $ XXXX. ( see email XXXX ). Unfortunately, when I contacted the issuers of the LIFT that same day, I learned that the {$15000.00} in down-payment assistance that I was receiving from them had been forfeited, due to lack of communication from the lender. When I called to find out what happened, I was told that XXXX was to keep in touch with them, and advise them when I switched purchase properties, however, they never heard from him. When I questioned him about, he acted as if it was no big deal, just a formality to have the money reissued ( see email XXXX ), but then when he saw that he would most likely not be able to get the funds reinstated, he simply passed the buck to me, stating that I would need to follow up with them ( see email IncreasedClosingCosts ). I had to reapply to the program, and beg them to expedite the approval process in order for me to receive docs in time for a third deadline extension. Unfortunately, it didnt matter that they rushed the approval, because my realtor was advised by XXXX shortly thereafter that Flagstar would still need another few weeks to close, even though at that point, we were over 2 month into the process, and theyd received all requested documents from my contractors, consultant and myself.
In the midst of all this, I received an email from XXXX stating that instead of the {$12000.00} that I was projected to need at closing, I would now need {$28000.00}! When I asked how that was so, and broke down the numbers, XXXX called me on the phone instead of responding on the email thread that we were previously conversing on ( with my realtor, the supervisor of processing, him and myself ) ( see email IncreasedClosingCostQuestionXX/XX/XXXXXX/XX/XXXX). He went in with a bunch of nonsensical logic about Flagstar having to increase the down payment by so much because of the increase in repair costs, although he couldnt provide any specific formulas to indicate what percentage of the total value he was charging, or where the extra costs and fees came from. While waiting to hear back from the LIFT program, I found another down payment assistance program that offered more money to close, and asked XXXX if it was compatible with the FHA XXXX.
When I asked him why I wasnt allowed to use this new program to cover the new {$28000.00} closing cost, he asked me to resend him the information. This is after he clearly told me a week prior that the program did not qualify. When I asked him what had changed between then and now, and if hed ever bothered to look into it last week, or just said no without researching it first, he became upset and began to yell. I then told him how frustrated I was with his poor service, changing fees and repeated extended deadlines, and that I planned to file a complaint about my experience. He responded by accusing me of attempting to defraud him by failing to tell him about the loss Id reported from the side business, on taxes that he never asked for until hed already qualified me for a loan, and I was weeks away from closing on my house.
I was so outdone after realizing that he actually expected me to come up with an extra $ 16k, for no justifiable reason, that I called both his supervisor, XXXX XXXX, and XXXX supervisor, XXXX XXXX ( sp ). XXXX called me back ( XXXX ( sp ) ) never did, and had the same nonchalant attitude that he did when I spoke to him a few weeks prior and told him about the issues I was having with XXXX, and requested a new loan officer. He assured me then that I was almost to close, that things should be smooth from that point forward, and that he would look into it and call me back. He never bothered to call me back until then, and even then, he had no concrete answers for me. He was unfamiliar with both of the down payment assistance programs that I mentioned to him, and seemed unbothered by the fact that his loan officer had potentially jeopardized my whole deal by blowing my down payment assistance. He didnt seem alarmed by the extra, out-of-nowhere closing costs, and proposed no solution to the matter, other than the fact that hed talk to XXXX again, and call me back, again, and again, I never heard from him.
This was an absolutely horrific experience, from start to finish. I eventually ended up switching to another lender, but by then it was too late, because the seller was tired of waiting to close, and therefore cancelled the deal on the house. This loan officer practiced various forms of predatory lending practices against me, as follows : Excessive Points and Fees through all of these unexplained and unnecessary out of pocket costs with no Good Faith Estimate provided within first days of applying for the loan, Steering and Targeting, by trying to force me into loan products with less favorable terms and higher fees, designed for those with bad credit and/or low income, even though I am in neither of those groups, Inadequate or False Disclosures by changing loan programs and terms throughout the course of my time working with him, without any real explanation as to why.
I have not been treated fairly in my dealings with XXXX XXXX, nor this bank, and I do n't know why. Not sure if it 's due to the picture on my license, my XXXX address, my gender, or something else altogether. But if this is how XXXX and Flagstar treats XXXX, XXXX, and XXXX, then they need not advertise in the city, nor be conducting business period, for that matter. Ive done everything I could to appeal these issues within the bank itself, to no avail. No one has even bothered to seriously look into my claims, and even those who have done preliminary inquiries into the matter quickly backed off once they either realized the offending party, and/or were persuaded by XXXX that this all somehow made sense. Any help that you can provide would be immensely appreciated, as I have now wasted an immense amount of time and money on contractor and consultant inspection fees, and almost a year of my life, due to the unethical and unscrupulous behavior of XXXX XXXX.
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| 04/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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As per 15usc6802 ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.
( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
As stated in 6802, the company flagstar which services my FHA mortgage neve disclosed how they would share information. Furthermore they disclosed information to the data furnishers/credit bureaus using my Social security number/card . the social security card is a nonpublic personal piece of information.
Furthermore, flagstar never informed me with any time notice that they would be disclosing information related to my account and/or gave me proper time to chose to have them share such information.
Furthermore, flagstar shared nonpublic personal information with a non affiliated third party. As the law is written ; flagstar can only share information within companies directly tied to the parent company itself. Data furnishers/ credit bureaus are non affliated third parties due to the fact they are not a direct parent/sibling company of flagstar therefore they're violation the laws and as such has caused me financial/emotional/and irrevocably damaged my life.
15usc1681a ( 2 ) Exclusions.Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; exclusions are transactions ( history of payments ) or experiences ( utilization ) 15usc1681S2 ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
now that ive disputed this information through my credit reports and nothing changed you're in clear violation that I've disclosed this information should not be on the report.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- aside from flagstar violating 15usc6802. They're also not in comliance with their reporting methods to the data furnishers/credit bureaus and as such has caused me personal, financial, and emotional damages.
FLAGSTAR BANK with XXXX has what appears to be one or more indicators of being NON- COMPLIANTLY omitted although requisite reported, inconsistently reported, misleadingly reported, and or otherwise seems to be potentially with at least one or more reported data field ( s ) with XXXX-deemed jeopardized reporting integrity due to being in deviation from the mandatorily utilized XXXX XXXX format for fair and certifiably compliant reporting ( s ) out of alignment of the very laws that the compliance standard ensures absolute adherence to each any and all requisites in total accordance of the FCBA, FCRA , ECOA , and each any and all applicable state laws and or standards expected, mentioned or not. In cognizance to the item questioned above, Account Type : reported as REAL ESTATE for XXXX, Mortgage account for XXXX XXXX, and as Mortgage for XXXX and as such is in apparent deviation from the requisite standard ( s ) for certifiably compliant reporting, hence the genesis of my rightful consumer complaint contesting reporter 's privilege to report this claim unless it accepts and successfully fulfills the challenge to prove indisputably its confirmed and demonstrated adequacy of reporting practices and process to include no less than the full adherence of their required perfection and completeness of the Credit Reporting Industry 's mandatorily utilized XXXX XXXX Format standards, and as such are XXXXne or more likely deficient of its exigency of reporting edict, and as such are one or more for all intents and purposes surely deficient of its exigency of reporting proficiency and or expected appropriateness! In regard to item questioned above, Account Type - Detail : reported as FHA Mortgage for XXXX, Mortgage account for XXXX XXXX, and as Mortgage for XXXX and as such is one, each or all in deviation from the requisite standard ( s ) and or is not proven much less certifiably compliant to its regulatory mandates as its a sin qua non for compliant reporting and as such are one or more apparently deficient of its exigency of reporting decree ( s )! Now, in regard to this items displayed account number, the mandatorily utilized XXXX XXXX format, the data field known as XXXX Consumer Account Number is reported as XXXX for XXXX, XXXX for XXXX XXXX, and as XXXX for XXXX. As such, even just this aspect of the items reporting proves mathematical improbability the alleging data reporting furnisher can truly prove full compliance to their mandatorily abided by regulations and or standards as proof of below described deviation from the requisite standard ( s ) for the compliant reporting, which requires undeniable proven data reported ONLY. As reported, it is NOT in clarity if the account data field pieces of information as displayed is in fact absolutely and only associated with and only with the reported account number, exactly as displayed. If the account number is four-redacted in its truncation there are at least 10,000 possible numbers mathematically the account could be. Equally as problematic, if not more so, if the redacted characters within the account numbers truncation is greater than four then for each additional redacted value there is, mathematically, a 10-fold greater likelihood of the account number and or the accounts data field pieces of information being not only of association with each other. As such, mathematically there might would be at least a 10-fold increase in possible merging of information and or mixing of information between multiple accounts on my report and or with another persons report, be it a relative of similar name or otherwise unrelated matters not. Further, if the redacted values of an account truncation is lesser than four, mathematically there logically exists at least a 10-fold increase in ease of theft of information leading to possible fraud and or identity theft, be it realized or not. POINT BEING, unless the reported account number and ALL aspects of its reporting including each any and all data points HAS ITS INFORMATION FACTUALLY CONFIRMED and documented to be it and only it, there can be no true certainty of a claims nor claimers absolute satisfying of the minimal requirements of lawful reporting much less that of the mandatorily utilized XXXX XXXX format compliance, therefore the report-ability of any such claims reporter is and should be contested and challenge made for the Sayer to prove indisputable and CERTIFIABLY COMPLIANT each any and all of the claim ( s ) and each any and all aspect ( s ) of said claim ( s )! Reporter 's Claimed account number for XXXX, XXXX, XXXX has LESS THAN THE REQUIRED FOUR ( <4 ) redacted values in its alleged truncated account number. MATHEMATICALLY, EACH LESSER REDACTED VALUE GENERATES 10-FOLD LIKELIHOOD THE REPORTED CLAIM OF THIS ACCOUNT IS POTENTIALLY RELATED TO UNKNOWN AND OR FRAUDULENT EVENTS. THIS IS BECAUSE 4 REDACTED VALUES HAVE A POSSIBILITY OF BEING ONE OF 10,000 POSSIBLE VARIATIONS ( 0000-9999 ). SIMILARLY, THE 3-REDA CTED TRUNCATION HAS POTENTIALLY ONLY 1,000 VARIATIONS ( 000-999 ). EVEN MORE WORRISOME IS FACT THAT A 2-REDACTED TRUNCATION HAS POTENTIALLY ONLY XXXX00 ( 00-99 ) VARIATIONS. SCARILY, IF ONLY 1-REDACTED TRUNCATION THERE IS BUT 10 MATHEMATICAL VARIATIONS POSSIBLE. AND WORSE OF ALL, IF NO REDACTED TRUNCATION OR A 0-REDACTED ACCOUNT NUMBER IS REPORTED AND POTENTIAL IDENTITY THEFT PERPETRATOR AND OR FRAUDSTERS WOULD BE ESSENTIALLY HANDED MY EXACT ACCOUNT INFORMATION LENDING OBVIOUS INJURIOUS ABILITIES TO SAID WRONG DOERS. ANY SUCH TRUNCATION THAT IS DEVIANT FROM THE REQUISITE OF ONLY AND EXACTLY FOUR REDACTED VALUES IN ALL ACCOUNT TRUNCATIONS, CERTAINLY JEOPARDIZES THE INTEGRITY OF THE REPORTING CLAIM ( S ). ***************************************************************************************************** It is noteworthy that as the injured consumer, I am of no obligation to reveal any imperfections nor any flawed reporting as it is your moral imperative to NOT HAVE ANY for which I may be even able to do so. However, at a very minimum, the reported allegations versus me I have marked as reported potentially in dereliction include identified likely SUSPICIOUS claims of how the mandatorily used and required perfectly reported XXXX XXXX formats Base Field 7 ( XXXX ) with redacted truncation indicated above does actually report. Understand please that in mathematical reality, this makes impossible for ANY ENTITY to be certain of adequacy to the perfect inclusion and arrangement of ONLY accurate and complete data field information within the requisite reported data fields outlined mandatory for lawful reporting fulfilling the necessary decrees. That is, how is it assumed that the true account number, whatever it might be, actually has exactly and only the reported data fields and reported data field information as proclaimed by the alleged accusing data reporting furnisher? Further, I ask, given the redacted values within the alleged charged off claim versus me, how can it possibly be confirmable the impeccable reporting when it's not provable the displayed data fields are in and of only perfect alignment with the exact information from such data field ( s ) related to only the one account number that would be supposed truly and provable mine yet not even exposed at all? It is obvious the unjust significant injurious nature of each any and all of the claim ( s ) as reported to my person, character, emotional well-being, and financial reputation let alone my otherwise fair creditworthiness, ILLEGALLY SO MIGHT I ADD? Your requisite investigation of my complaint and notification of my here now contesting of your otherwise assumed privilege to report MUST BE ethical, lawful, and otherwise perfectly COMPLIANT to all requisites of any entity 's assumed desire to report. It is the claim 's report-ability here contested, and my challenge is for proof undeniable of certifiably compliant reporting practices for which you have assumed is satisfying of minimal criteria for retained reporting privilege. The RIGHT for an owed party to lawfully attempt collection is NOT disputed, that is NOT my argument. It is the apparent deficit of evident Fair Reporting Practices that is of my concern and the genesis of my calling into question the claim ( s ) above identified made versus me. Let it be in clarity that due to my concerns relating to your apparent substantial deviations from the mandatorily perfect, complete, and utilized XXXX XXXX Data- filled field formatted reporting standards that I here and now forward this written challenge. Understand please that my challenge is to any and each related data reporting furnisher ( s ) as well as each and any data receiving repository ( i.e. CRA ) to demonstrate physically ( via required documentation ) the afore and below-mentioned and each and any other required evidence confirming the absolute adherence to each and any of the requisite certifiably compliant reporting process ( es ) to include adequate precision in total undeniable accordance with and to the XXXX 's most recent announced reporting industry standards ( i.e. the near annual XXXX ), each and any of the applicable federal regulations, and each and all applicable state laws and or standards, mentioned or not. Supposed or even legitimate ignorance of the necessary adequate applications of the obligatory measures in relationship to all prospective menacing reported claims lending detriment to my credit worthiness does not alleviate any entity from each and any requisites of reporting mandates. Unless of a circumstance I am unaware, there is no RIGHT TO REPORT, RATHER THERE EXISTS A RIGHT TO COLLECT ( OF WHICH IS NOT CONTESTED HERE ), YET THERE IS BUT A VERY CONDITIONAL PRIVILEGE TO REPORT IF AND ONLY IF THE REPORTING IS SATISFACTORY OF THE VERY SPECIFIC CRITERIA TO REPORT in full compliance ETHICALLY AND LAWFULLY. Is it not true that no entity can report nor accept reporting NON-COMPLIANTLY and continue to do so once alerted to the ailment, be it done willfully or in ignorance? In obviousness, the minimal standard is to report and or to only accept reporting of claim ( s ) made only to a degree of MAXIMUM possible accuracy AND completion within perfect fidelity to the mandated XXXX XXXX format reporting standards as exactly outlined in the XXXX 's most current XXXX. Again, per above noted minimal criterion to report, there can be no deviation from the reporting standards and equally it must be in uniform alignment in the claim ( s ) " reporting accuracy and completion to a degree of no lesser than that of a MAXIMUM POSSIBILITY. I remind you, the data reporting furnisher ( s ) and each and any receiving repository could have and SHOULD HAVE BEEN CERTIFIABLY COMPLIANT IN THE REPORTING PROCESS ( ES ). IN FACT, PER XXXX written XXXX XXXX4, " ANY DEVIATION FROM THESE STANDARDS JEOPARDIZES THE INTEGRITY OF THE DATA ''. MY CONTESTING OF ANY NOTED CLAIM 'S REPORT-ABILITY IS JUSTIFIED, HENCE MY CHALLENGE for accusers TO DEMONSTRATE THE FACTUAL CERTIFIABLY COMPLIANT REPORTING PROCESS INCLUDING ITS MANDATORILY PERFECT AND COMPLETE XXXX XXXX DATA-FILLED FIELD FORMATTED REPORTING STANDARDS, OF WHICH PER XXXX " ANY DEVIATION OF THESE STANDARDS JEOPARDIZES THE INTEGRITY OF THE DATA ''. OBVIOUSLY, DEFICIT OF INTEGRITY THERE CAN BE NO ASSUMPTION REPORTER DID SO TO THE REQUIRED DEGREE OF PRECISION WHICH IS NO LESSER THAN TO A MAXIMUM POSSIBLE ACCURACY AND COMPLETION. The data reporting furnisher AND the accepting data repository could have and legally SHOULD HAVE BEEN COMPLIANT. Now, if this notice is ignored, or fails to deliver your then appropriate reporting actions to modify, remove from reporting, and or elsewise demonstrate in confirmation your satisfying of at least the minimal criterion for retaining the PRIVILEGE to report, I will consider seeking suit versus you and any entity involved for then-obvious WILLFUL NONCOMPLIANCE leading to the significantly injurious marks versus me. As reported, given the above questionable aspects I have noted in the reportings for which I have contested reporters privilege to do so, it appears that each any or all of the deviation ( s ) highlights even more so the likelihood of the claim 's questionable reporting. In clarity, this is an infraction of the ethical and lawful reporting practices compelled of and from each and or either of the alleging data reporting furnisher and any accepting repository, particularly following my written consumer complaint notifying each and any of discovered potentially divergent nonconforming claim ( s ) ' reporting in likely dereliction. Given the palpable precariousness and urgency of above detailed concerns, in rightfulness I demand your immediate cease from reporting this unfounded claim, removing the unfair injury versus me. Do so today, even right here right now so to return to competency for your hopes to retain the privilege to participate in the mandated certifiably compliant reporting that MUST BE without ANY deviation from the standards nor regulations elsewise including no omitting of requisite reported accurate and complete data fields in perfect adherence to the previously discussed XXXX XXXX format and any application of law.
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| 11/12/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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XX/XX/XXXX Our business flooded and was destroyed in the Hurricane Harvey leaving us with no source of income as we both ran and operated the business full time.
XX/XX/XXXX Our account was in good standing and we were not delinquent. In light of the Hurricane Devastation and the fact that our residency was declared to be a disaster zone, XXXX ( or servicer ) contacted us. Received an EMAIL from XXXX stating that we could enter into Forebearance by responding YES-Responded YES - Entered into Forebearance Plan ( 3 mo to begin XX/XX/XXXX ) XX/XX/XXXX Disaster Forebearance Started for 1 year XX/XX/XXXX Application for Disaster Loan Modification submitted via email to XXXX XXXX XX/XX/XXXX Our Application Documents Received by XXXX ( See Email and Letter Received attached ) XX/XX/XXXX XXXX Sent a letter requesting more information with a due date of XX/XX/XXXX XX/XX/XXXX Received letter requesting evidence of XXXX Disaster Loan, sent immediately to email XXXX XX/XX/XXXX Spoke to XXXX regarding application and they had received documents and nothing more was needed at the time.
XX/XX/XXXX XXXX called to say they had received the documents requested and the application was still in review. According to Flagstar and XXXX, Flagstar took over the account on XX/XX/XXXX -- We were not informed or notified of this transfer XX/XX/XXXX We received our first coorespondence from Flagstar via Certified Mail. An Intent to Accelerate. Called XXXX immediately upon receipt of letter from Flagstar to which XXXX informed us that they no longer were servicing the loan. Then called Flagstar to figure out why they had sent the demand letter and they indicated our account was default.
XX/XX/XXXX Called Flagstar to discuss status of the account. Immediately we were routed to collections and were told our account was in default status and the total balance was due immediately. We expressed to them that there must have been an error because we were in active loss mitigation and forbearance through XXXX. They were not aware of this and told us they would call back in the next day because the person who was over our account was not in the office and would need time to review.
XX/XX/XXXX Had not received a call back so we called Flagstar to get more information and then we were told we need to speak to Loss Mitigation department to discuss our options. Our 2nd attempt to speak to " account rep '' in loss mitigation was made and no call back was received. A person came to my house and left a note for me to call flagstar immediately. They took pictures of the house and said they were a field inspector hired to verify we were still in the home.
XX/XX/XXXX No call back had been received by account rep so we called back and spoke with XXXX regarding our account, the status and the way to move forward. She said that based on RESPA Laws that they could not report anything to our credit within the first 60 days of the transfer. She also stated that " based on the information from XXXX, our account was in the process of applying for the Disaster Loan Modification but XXXX was showing incomplete documents and it would be in our best interest to just re-apply and resubmit all the documents instead of waiting on XXXX to submit them. '' She also said, " we needed to get our account into 'ACTIVE LOSS MITIGATION ' to avoid any credit reporting. As long as our account was in ACTIVE loss mitigation at the end of the 60 days, no negative credit reporting would be done ''. As you can see on the statement our account was indicating Active VA Modification for XXXX. XXXX informed me of how to access the application and submit the documents that had been requested.
XX/XX/XXXX All documents requested for new application were submitted to online portal per XXXX 's instruction. She informed me to that they had 5 business days to review the documents and to get back with me if anything more was needed. I called them to verify that they did in fact see them in the portal and they assured me the documents would be reviewed within 5 business days.
XX/XX/XXXX A person came to my house and left a note for me to call flagstar immediately. They took pictures of the house and said they were a field inspector hired to verify we were still in the home.
XX/XX/XXXX I had not received any correspondence from Flagstar regarding the status of the review. So I called in and the " account manager '' actually answered the phone. She proceeded to express to me that she didn't realize the documents had been uploaded and that she " needed to get them reviewed ''. It had been 7 business days and was the Friday before XXXX. We had 5 business days remaining for our file to go to Active Approval before then end of our 60 day RESPA protection expired. She assured me they would be reviewed by Monday the XXXX and to call back on that day to verify. The lady we spoke to informed us that it was possible that if our file did not got " complete '' by the end of that 60 days that they could intitate the Foreclosure process. I was SHOCKED!!!!
XX/XX/XXXX I called Flagstar back as instructed and was bounced around to several departments and then hung up on. It wasn't until I called back that I finally was able to get someone to look up my account because my " account manager '' was not available to speak. They told me that there was nothing changed and that the documnets were still under review and to call back after XXXX.
XX/XX/XXXX I called back after still not hearing back and was informed that our account had been reviewed and a letter had been mailed out that they were in need of our business taxes ( which were not part of the original request ). I told them I did not think that should hold our file from being place into " Active '' status but they insisted. I finally was able to speak to a supervisor XXXX who I was able to express our discontent with how our account had been completeley mismanaged and the sense of urgency was lacking. We had a deadline to get this reviewed and they were not doing their part to ensure that was being done. He assigned our account to a new " account manager '' and told me if I submitted the document that day that they would ensure to have it reviewed by the following day. I also contacted the VA and spoke to an account rep named XXXX. He informed me that foreclosure had not been intiated on their end and that as long as we got our documents in on time, we should be good for the approval. We were assigned a NEW Account Manager XXXX XXXX by Flagstar XX/XX/XXXX Statement reflected Active VA Loss Mitigation but was showing Late FEES XX/XX/XXXX Our Application was deemed " Complete '' and sent to Underwriting, we were instructed there was no need to call in until 30 days had passed.
XX/XX/XXXX A person came to my house and left a note for me to call flagstar immediately. They took pictures of the house and said they were a field inspector hired to verify we were still in the home. Called Flagstar to find out why the person came to our house and asked us to call. They told me the file was still under review and to call back XX/XX/XXXX if they hadn't called me.
XX/XX/XXXX Flagstar called me and hungup. I called them back and they showed no record of that and didn't know why the account was still under review. Bounced me around from department to department and finally told me that the account had been approved and I would be receiveing my documents any day.
XX/XX/XXXX I received a call saying we had not be approved yet. We had been " conditionally '' approved and I would be receiving a letter via Certified mail regarding the reasoning why. It was not because of us but because they were requesting a property inspection. Our account statement is now NOT reflecting ACTIVE loss mitigation and it is also showing that we are now incurring late fees and penalties which we were told we would NOT.
XX/XX/XXXX Received the letter that stated we were " conditionally approved '' pending the inspection.
XX/XX/XXXX XXXX came out and inspected inside and outside of home. I called Flagstar to tell them the inspector had come out. I was hung up and bounced around to various departments. Talked down to. I then called back and asked to report the way I was be treated to a supervisor. I was not able to speak to one because one was " not available ''. I expressed my discontent with their lack of customer service AGAIN. I informed them that I was meerly seeking information into the process and what was to be expected moving forward. I was assured again that our account would not be reported to the credit as deliquent and that we were in Active Loss Mitigation even though we were outside the 30 day window for application review.
XX/XX/XXXX I was called by Flagstar the same day a person showed up to my house to take pictures and verify we were still in the home. I called back and asked about the credit which they assured me we would not be reported. I also asked about the fees which I was told was not supposed to be on the acount and they would try and figure out why they were there. I was bounced all over to multiple departments and no resolution was made. I was told they would call me back.
XX/XX/XXXX I was called by Flagstar and told over the phone that we had been approved for a trial repayment plan. Our new payment {$2600.00} and our paperwork would be mailed out for us to review and sign. XX/XX/XXXX was the due date of the first payment and we had no later than the XXXX of XXXX to pay XX/XX/XXXX I had still not received ANY paperwork so I called them to find out why that was. They allegedely put in a request for the documents to be sent and also said they would " call me '' to verify they had been sent.
XX/XX/XXXX I called back to inform that I had not received a call or paperwork. I was told that ANOTHER request was put in to have the underwriter mail the documents. They were not showing that request I made the prior week had been followed through on so they were going to put in another request. I spoke to XXXX. My husband then called back after I got off the phone to request to speak to a supervisor in which he was sent to a lady named XXXX who after he talked with her for a few minutes we learned that she was in Collections and NOT loss mititgation. While he was on the phone, I called back to talk to Loss Mitigation and was put on the phone with a lady name XXXX who was EXTREMELY rude to me and even started yelling at me. I was trying to tell her that I just needed to speak to a supervisor in loss mititgation or my account manager. She hung up on me. XXXX assured my husband that she would get with the right people in Loss mitigation and request that the documents be sent over. She also said she would followup phone call in 2 days.
XX/XX/XXXX We had still not received any documents nor phone calls so I called them back. I also noticed that day that our CREDIT had been reported too by Flagstart for XXXX and XXXX that we were Deliquent. I BEGGED them to let me speak to ANYBODY that could help me with that because it must have been a mistake as our account is currently in ACTIVE Loss Mitigation under an Approved Trial Plan which we are still waiting for paperwork on. I was bounced again from department to department. Talked down to treated like a second rate human being and just completely disrespected. I tried to ensure them that I am just trying to do what is told and asked of me and that it was not my fault that the hurricane destroyed our business. I requested the documents to be MAILED again and I also requested that our Account Manager XXXX call us.
XX/XX/XXXX I still had not heard back from XXXX or anyone else with Flagstar so I called them back in hopes that I could speak to ANYBODY that could help me. I tried to get to Loss Mitigation but our call kept going to Collections. I spoke to several people there and tried to explain that I am seeking the documnentation because we are looking to see what the terms are and the explanation for the increase in our payment. I spent over an hour on the phone with them. I spoke to several different departments and ZERO supervisors. I did speak to XXXX in Escrow and he sent me to Customer Account where I was told that I could dispute the credit reporting with the credit bureau. UHHHHH. However, our XXXX statement show we are in Active Loss Mitigation ( our XXXX and XXXX statement did not even though we were ) those are the 2 months that were reported. We still have not received the paperwork. XXXX called me back late Friday afternoon with no expanations as to what had been going on. I expressed my complete dissatisfaction with the entire process. She assured me HER Supervisor XXXX would call me Monday.
XX/XX/XXXX The paperwork was finally received with a deadline of XXXX hours to resubmit and once it was received it showed that interest rate had been increased to over 1.75 % which is against the Federal Circular. The paperwork did not show Disaster Loan Modification but instead showed Traditional Loan Modification. This was not discovered until after it had be resubmitted to FlagStar. Flagstar did not have approval to increase the loan interest rate. They have reported delinquency to our credit and charged late fees to our account. They have also bullied us into signing the terms of the modification being that if we don't we would lose our home.
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| 03/13/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX I called my mortgage company, XXXX, to inquire if there were any hardship options. I was informed that I could download the docs from the website and that they had to be submitted via US Mail. I promptly did and mailed every thing that they required ( hardship letter, XX/XX/XXXX and XX/XX/XXXX bank statements, Uniform Borrower Assistance Form and the Expense Breakdown, Borrower Acknowledgement and Agreement and XX/XX/XXXX taxes ). The customer service rep I initially spoke to said the entire process would take 7 days as I was concerned about having a late payment remark being reported to the credit reporting agencies. I then followed up with a phone call and was advised that nothing was happening yet. I then received a letter 10 plus days later stating that my hardship application was incomplete and they requested that I sign the hardship letter, and forward the following additional documents : XX/XX/XXXX tax return, a letter from my roommate, XX/XX/XXXX and XX/XX/XXXX 's bank statements. Which again I promptly did. I then began calling to inquire as to the status of the hardship request once again. I was informed that the documents would be reviewed after 5 days of receiving them and downloading them and, if all documents were received it would then take underwriting 5 days to render a decision. My file was assigned to XXXX but I learned approximately 15 days later she was removed. About another week after that I was informed it was because my file had been closed. In the meantime I was getting daily phone calls from their collection agency and they were threatening to foreclose on my property. Over ten days later, and after many phone calls from me to Flagstar, I received another letter in the mail stating that my hardship application was still missing information and now they asked for the letter from my roommate to be signed by myself as well ( which they should have just asked for in the first place ) and now they wanted my XX/XX/XXXX bank statement which I hadn't even received yet as it was only around the XX/XX/XXXX. I sent all the other documents they requested and again followed up with phone calls every morning and was told that they could see that documents were received but they did not know what the documents were or if they were sufficient that they had to be downloaded to my file then after 5 more days underwriting would review them and render a decision. Still all the while receiving collection calls and threatening foreclosure because by now I was 2 months behind in my mortgage payment ( XX/XX/XXXX and XX/XX/XXXX ). The following are email correspondence that I sent to Flagstar : XX/XX/XXXX email XXXX, I apologize for taking longer than expected to get you these documents. However, I was informed during my last phone all on Wednesday, that you were now requesting my XX/XX/XXXX tax return. Additionally, the hardship letter that you now asked to be signed was at my work and I was out sick with the XXXX XXXX XXXX last week and my first day back was graveyard shift on XX/XX/XXXX ( I have the doctor note, proof of sick time from work and a prescription for XXXX ). I hope that now you have all the documents that you need to assist me. I am under so much more duress and stress now that I am two months behind in my payments without any resolution. I really would appreciate your attention to this matter. I look forward to speaking with you at your earliest convenience.
XX/XX/XXXX email Good morning, Last Sunday night/Monday morning I emailed another batch of requested documents. As I stated in my previous email, I was not aware these documents were requested until I made a phone call to you inquiring as to the status of my hardship application. I then called the hardship department Monday morning at XXXX XXXX and was informed that the documents had been received and were being downloaded to my file and that someone from the under writing office would call me within 5 days. Additionally, I was informed that XXXX was removed from my file without a reason or a name of the person replacing her. I had not received a call by Friday, therefore I called the hardship department again at approximately XXXX XXXX as I did not want to wait another weekend to have resolve. I spoke to XXXX who informed me that my file had been closed due to not receiving " requested '' documents which I informed her I had emailed on Sunday night/Monday morning and called to confirm that they had in fact been received. XXXX then advised me that, among other things, my hardship request had been closed for failure to provide documents that I wasn't even aware had been requested. She informed me that the XXXX tax return needed to be signed ( which was the first time I had been asked to do this ) and resent and that the previous letter from my brother/roommate now needed to state that there was no lease agreement and that he was my roommate and that I now had to sign this letter as well. I asked why no one had called to request this information and explained that no one was in touch with me to request the additional documentation. I feel like I am just getting the run around from your company. I have provided all requested documentation with due diligence and in a timely manner because I am aware that time is of the essence just to find out when I call in that something else is now being required ( i.e., a SIGNED hardship letter, XXXX tax returns, then SIGN XXXX tax returns, XXXX and XXXX bank statements in addition to the initially requested XXXX and XXXX bank statements, now XXXX 's bank statements, a letter from my brother/roommate that he pays rent, then the letter has to state that there is no lease agreement and we are roommates, then I need to SIGN the letter as well ). I was initially told at the end of XXXX that this process would take 7 days and not to send in a partial payment and now I am hearing words such as foreclosure and default and representatives asking me to make a full monthly payment. I don't understand what exactly your hardship department 's purpose is at this point other than creating additional hardship and duress. I have received no resolve only requests for additional documentation time and time again. When will my file be reviewed? When can I expect answers and stop receiving requests from your department? It is not my fault that your representatives are not properly asking for complete documentation and thereby prolonging my request and hardship. This seems very unprofessional to me as if you are not trying to assist me at all but rather make me lose my home by default. I feel I am being held hostage by all of these unnecessary frivolous requests that should have been requested properly initially. When I initially called to inquire about hardships I felt that Flagstar had a understanding and realization that people do experience undue hardship and specifically because you have a department set up to assist customers that find themselves in this way. I read your paperwork and you offered so many alternatives on how you could help. It was laid out so professional and welcoming. I was so relieved and felt that help was possible, in reach and just around the corner. Here we are nearly 8 weeks later and there is no resolve. Like I said, I feel that are creating additional hardship and unnecessary requests and holding my feet to the fire with threats of foreclosure. Where is your responsibility and accountability for dragging this out? That's right, there is none, you are a huge multi million dollar company and I am at your mercy. Please find attached the XXXX XXXX tax return and an updated letter from my brother/roommate now SIGNED by me as well. I have not received my XX/XX/XXXX bank statement yet. Hopefully, you can proceed without it since I have now sent you XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
XX/XX/XXXX email Phone calls : XX/XX/XXXX at XXXX XXXX XX/XX/XXXX at XXXX XXXX XX/XX/XXXX at XXXX XXXX XX/XX/XXXX at XXXX XXXX XX/XX/XXXX at XXXX XXXX The above calls are just the most recent ones made by me to flagstar regarding my hardship application and inquiring whether the most recent documents had been received. Not one time was I ever informed that my application was incomplete until I received a letter in the mail yesterday. All I've been told was that it took 5 days from XX/XX/XXXX to get the documents downloaded to my file and that, in fact, they had been downloaded, THEN underwriting would have another 5 days to review the documents and that it could then take 30 days for underwriting to render a decision. In all my phone calls to your representatives I was never informed that my application WAS STILL NOT COMPLETE. This is the most unprofessional company I have EVER had to deal with. With such an important fiduciary duty as servicing my mortgage loan and YET YOU OFFER a hardship program?! I can't fathom WHY? All you do is cause MORE HARDSHIP. I will be contacting the better business bureau and the consumer financial protection bureau about your seedy practices. I have borrowed money from my retirement account to cover my XX/XX/XXXX and XX/XX/XXXX mortgage payments and XX/XX/XXXX is being sent in the mail in a few days. You have absolutely ruined my credit now due to causing me to become 3 payments behind in anticipation of forgiveness by way of HARDSHIP. Where, in fact, you had NO INTENTION of rendering a decision and I don't see how you at this point ever intended to assist me. I have all of my calls recorded and have kept all of my correspondence. Your company will NOT come out of this unscathed. Additionally, the letter I received yesterday DOES NOT EVEN STATE what is missing from my hardship application at this point. You have the most ridiculous business practices of any company I have ever been involved with. You can't sell my loan fast enough and what's more unfortunate is that I can't even refinance now due to your reporting my late payments to the credit reporting agencies. The fees you have incurred for me are nothing more than theft and you have caused them to be incurred purposefully knowing that you had no intention of ever assisting me with this " hardship '' only creating one. You were probably hoping for me to become so far in arrears that I would lose my home so that you could foreclose on me. That couldn't be more obvious and easy to claim with all of your red tape, no customer service skills and very doubtful any hardship program to begin with.
None of my emails were ever answered or addressed. I received a letter a few days later that my file was still missing documents. In the meantime I took a loan from my retirement account to pay XX/XX/XXXX andXX/XX/XXXX payments. I have still not made XX/XX/XXXX payment. I felt I had to do this because they were trying to foreclose on me and it seemed to me that were dragging this on purposefully to do just that. I was terrified and feared I would lose my home it I did not come up with the money. All of the customer service reps I spoke to XXXX, XXXX, XXXX and others were just giving me the run around. They never told me anything other than what is stated herein above.
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| 09/17/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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This complaint/letter serves as an appeal of the denial by Flagstar bank of our application for loss mitigation. Although we have been supplied insufficient information to provide a complete appeal, this letter serves as our best effort given the current situation. We submitted 43 pages of documentation in our loss mitigation application, beginning on XX/XX/XXXX. This process took hours of work, and multiple phone calls to the Flagstar customer support/hardship task force line to work this process out. The online application was incorrectly entering a date, so we were instructed to print and manually file the paperwork, then upload it to the portal which we did. I called to follow up, and was notified at that time verbally ( Friday XX/XX/XXXX ) that more documentation was needed. We completed this other documentation and uploaded on the portal Saturday XX/XX/XXXX.
On Tuesday XX/XX/XXXX I again called to validate that all documentation was received and was in proper order. It was at this time that I was notified that our application had been denied, and informed that I had the option to appeal. I requested the reason for denial and was told VA has denied you because you did not make 12 payments. I requested the documentation of the denial so that I could form my appeal. The agent told me it would be in the mail, but that I needed to be quick because I only had 14 days to appeal. I requested escalation to a manager/supervisor and was told someone would call me back within 24-48 hours.
The following morning ( Wednesday XX/XX/XXXX ) I received a call from XXXX, an escalation manager by his description. XXXX was short and confrontational from the start of our conversation, and I became upset. I specifically asked for clarification about what options are available to us as VA loan holders, because VA has provided specific guidance for new programs specific to the COVID 19 situation, to support veterans retaining their home and coming out of forbearance successfully. By this time, I had researched VA loan seasoning requirements and found out that VA does not require 12 months of payments, but only 6 months of payments + 210 days elapsed since the first payment of the loan ( see references VA XXXX XXXX0-25 & 26/20/25 Change 1, as well as Public Law NO : 116-33, related to Senate Bill 1749 Protecting Affordable Mortages for Veterans Act of 2019. ) We did make 7 full payments on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX to our previous servicer, XXXX XXXX, before electing COVID 19 Forbearance due to my wife not being able to work as an elementary school teacher due to the requirement that our school age children be at home.
I requested XXXX to provide me in writing the reasons for denial, and he said XXXX would not be doing that. I asked how I could appeal, without seeing the denial reasoning in writing, and he repeatedly refused to assist. He repeatedly stated that VA had been the party to deny me on the application, and this is either an outright lie or misdirection, as VA circular 26-21-13 ( the COVID-19 Home Retention Waterfall and COVID-19 Refund Modification ) clearly states in the circular that VA prior approval for multiple programs ( including the new VAPCP and COVID-19 Refund Modification ) is not required. Flagstar stating both that VA issued the denial and that the reasoning is that the loan is not-seasoned by failing to complete 12 payments is clearly at error.
Through all of this time, I have been told repeated that information regarding our appeal has been mailed to us, but not one piece of mail has been received regarding this application. I finally got transferred to Flagstar customer support team, where after 50 minutes on hold I received a pdf document by email from customer support agent XXXX XXXX. This document includes 88 total pages, including our full Loss Mitigation App, the full credit reports for both myself and my wife, and only 3 pages of an obviously clipped email chain from Loss Mitigation Underwriter XXXX XXXX XXXX to an XXXX Support. The entirety of that email chain includes no helpful information whatsoever, with regard to this appeal. The subject line of the email reads : # XXXX XXXX VA denial ( there is either no body of this email or it was removed in this document ), with a reply by XXXX Support stating : Hello, Please correct/review the following before proceeding and send back the entire audit file to XXXX Support for the " proceed '' email after the corrections have been made : If you hit forward instead of reply to this email it will keep the audit file attached Loans/Debt Installment amount incorrect.
Thank you Followed by a reply by Loss Mitigation Underwriter XXXX XXXX XXXX of only Correction made and a final reply from XXXX Support stating : The loan has been reviewed for special servicing and the outcome remains the same. Please proceed with the denial.
The documentation of our credit shows our credit-worthiness, with credit scores of XXXX & XXXX for myself and my wife, respectively. That we apparently do not qualify for any program is insulting, and I am left truly wondering about the average veteran, that has neither the time nor the skills able to research and appeal like I am currently. This being all that is provided to the borrower ( and that I had to dig for hours to even receive ) is clearly purposefully opaque so as to keep the borrower misinformed about both the process, and any way to find a path forward to the satisfaction of the borrower.
Since this appeal is not fully informed, I am considering retaining of counsel if this process does improve. In my reading of the situation, Flagstar bank as the servicer of my VA loan is clearly not following the COVID-19 Home Retention Waterfall, which circular 26-21-13 clearly states : To help servicers apply VAs preferred order of home retention options when assisting borrowers affected by the COVID-19 pandemic, VA has developed the COVID-19 Home Retention Waterfall. ***Services are to follow this waterfall, choosing appropriate options based on borrowers self-assessment of their ability to resume regular payments on a VA-guaranteed loan and to repay amounts missed under a COVID-19 forbearance. *** ( emphasis mine ) VA has done an excellent job outlining its preferred method to get Veterans back on the proper path with respect to home ownership through these programs. Flagstars escalation manager finally told me ( after much cajoling ) that Flagstar is refusing to offer their borrowers the programs recently released by VA, such as the COVID-VAPCP or COVID-19 Refund Modification. It is my belief that Flagstar has deliberately chosen this path because they prefer to fully capitalized the arrears in their own modification, install a trial plan ( see reference to other CFPB complaints related by Flagstar customers at CFPB Complaints # XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX. These are only the complaints that are publicly available and that are related to COVID-19 forbearance and loan modification for VA loans ) and not find the option in the best financial interest of Veterans. This is clearly out of line with the intent of VA Circulars 26-20-25 & 26-21-13. While I do understand Flagstar is not required to offer COVID-VAPCP as an option to borrowers, I believe Flagstar is purposefully obfuscating the process of ending a forbearance for it to maximize its profit, rather than enabling Veterans to retain their homes, successfully and within their financial means.
In summation : I request formal, written documentation of all reasons for denial of loss mitigation.
I request that Flagstar review Circular 26-21-13 that provides the proper COVID-19 Home Retention Waterfall for VA loans , that Flagstar proceed using this VA-outlined process, and do so in good faith.
I request written proof of VA denial of prior approval. The verbal references to VA denying my application are either a lie, or purposefully misdirection of blame from Flagstar to VA. VA is clearly not requiring VA prior approval for numerous options, not just COVID-VAPCP and COVID-19 Refund Modifications.
I request that Flagstar do consider these programs ( COVID-VAPCP and COVID-19 Refund Modifications ), under which Flagstar can both capitalize arrears ( receiving liquid cashflow from VA ) as well as receive VAs usual financial incentive for having completed a successful loan modification.
I request that Flagstar review loan seasoning requirements for VA loans, and if my understanding is correct, provide written proof of training supplied to Flagstar customer support and Hardship Taskforce staff that 12 months of payments is not the true requirement for consideration of modification, but 6 months of payments + 210 elapsed since the due date of the first payment, consistent with Public Law No : 116-33, Protecting Affordable Mortgages for Veterans Act of 2019. Flagstar should use the proper 6 month +210 rule, for which we qualify after completing 7 payments to XXXX XXXX on XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
I request that Flagstar provide documentation for where the 12 months of payments rule is coming from. Clearly, Flagstar call center staff have been trained that this is a requirement for consideration. That appears to be false, if Im understanding the law. If Flagstar is intentionally misleading borrowers, Consumer Financial Protection Bureau, Department of Veterans Affairs, and California Department of Business Oversight and California Bureau of Real Estate should investigate Flagstar bank for misleading practices, and review how many Veterans have been misinformed and received undue economic harm as a result of receiving bad information from Flagstar, clearly because it is in the financial interest of Flagstar Bank.
I request CFPB ( and/or other proper regulatory agencies ) review Flagstar Bank policies because of the clear trend of negative behavior of their customers, with particular attention to how Veterans have been treated unfairly. The previously mentioned CFPB complaints are all related to an opaque, difficult process that Flagstar is operating. Given the current environment related to these loans, some difficulty in managing this modification process at this time is predictable and understandable. Flagstars process, standards, training and resultant advice of its call staff is woefully inappropriate, at best, and possibly purposefully obtuse or negligent of the intent of the law.
References Veterans Benefits Administration Circular 26-20-25, June 30, 2020 XXXX XXXXXXXX Veterans Benefits Administration Circular 26-20-25 Change 1, September 15, 2020 XXXX XXXX XXXX Senate Bill 1749, Protecting Affordable Mortgages for Veterans Act of 2019, became public law on 7/25/2019 XXXX XXXX XXXXXXXX Consumer Financial Protection Bureau Complaints above referenced : XXXX XXXX XXXX : XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX
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| 05/16/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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Please see the following message I sent to the compan y, Flagstar Ban k. For 2 years I had autopay set up, but that was somehow turned off due to an error on their website they do n't claim responsibility for. There was no reason I would use autopay fo r 24 paym ents in a row, then disable it. Once I was made aware of the late payment, I checked my account which was still showing everything was fine and payment should have been extracted. Lett er sent to Flagstar Bank : To Whom It May Concern : Thank you for taking the time out of your day to read this letter. This afternoon I had my credit report pulled and discovered that a late payment was reported in XXXX XXXX for my account with Flagstar Loan # XXXX I want to first start off by saying that in over 2 years of holding my mortgage with you, I was never late on a single payment. In fact, I was pre-paying the principal down {$150.00} per month and making extra payments on the account. Here are my payment details : XXXX XXXX XXXX , payment is pulled out on XXXX of every month XXXX XXXX XXXX , payment is pulled out on XXXX of every month XXXX XXXX XXXX , payment is pulled out on XXXX of every month including multiple double payments as my loan kept showing that my schedule payments were not being processed even though autopay was there, it kept showing balances owed and I was in fear of my account payment being late. There was clearly an error with something in the system that was out of my control but I was logging on and trying to supplement it the best that I could. I felt paying extra would secure me from any late payments. At some point in XXXX , something happened on my account but no one can tell me why the auto draft was turned off. I had setup auto draft during the entire stint of my loan, but in XXXX XXXX XXXX it was turned off. I am unsure if this was an error on my part or an error on the Flagstar websit e. What we concluded was that on XXXX XXXX XXXX my mortgage payment was charged {$1400.00}. On XXXX XXXX XXXX , a new figure was added and a charge of {$1400.00} was assessed. I am assuming the error came in that this was supposed to be the new auto-draft payment, but was entered in as a one-time payment. I never knowingly, or would never intentionally, turn off my auto-draft and elect to pay monthly by logging into the account. I believe it was either made in error, or, there was an error on t he Flagstar website . The website is thoroughly outdated and not very simple in electing payment options. It very well could be that this was my mistake, but no one has been able to tell me that I logged on my computer and decided to cancel it. Its highly likely I replaced my auto-pay with a one-time payment, but I was never called or warned about that move. I feel that after 2 years of doing auto-pay, it should have been noted as out of the ordinary that such an event would take place. This is where I feel that any human that is looking at my account must understand there was miscommunication on the website with payment instructions and something odd was going on. Around that same time, I was in the midst of traveling to Virginia to be with my father, XXXX XXXX , who XXXX XXXX on XXXX XXXX XXXX from his second battle of XXXX XXXX . In that time period, you can certainly understand that checking the mortgage payment auto-draft was the least of my worries. In the coming months, we prepared his XXXX , had to sell his home, and take care of his final wishes and expenses. The other issue I had was that during this whole ordeal, I was also refinancing my home to save on a lower interest rate. In XXXX XXXX , XXXX XXXX , and XXXX XXXX a total of XXXX payoff requests were sent to finalize my loan. There were struggles there which pushed back the loan process and ultimately led to my loan carrying on months longer than it should have. There is no one to blame, but in all of those moves, not one menti on was made that my account had not been making its monthly mortgage payments. In this mix-up, I feel it was possible there was miscommunication on both ends. I wasnt receiving notices, I was checking my account and seeing that a balance wasnt owed every, so I had thought my account stood in good order. Everything appeared fine. I believe this was even the case XXXX came along, because I do not recall any representative calling or any notice to say that I was on the edge of missing my payment. In fact, I had a conversation with Flagstar and XXXX on XXXX XXXX XXXX and I was told my account was in perfect order. I was told at the time that no payment was due and I had a month where payment was submitted late. It breaks my heart to kn ow that if someone took the time to work with me as a client, maybe this could have been avoided. It wasnt until after the payment was already late that in XXXX I received noticed. I thought right away this must be a mistake and calle d Flagstar to see what the issue was. I was told that at some point, my auto-pay was cut off and that I was 6 days late on my payment but no one could tell me how or why it was cut off ; the assumption just was that it was my fault. I went right away and while still on the phone, I paid my bill. In talking to the representative still, he understood it was nothing more than a technological error and he told me there would be no penalty to my credit and he was happy to waive the fee that was going to be assessed. He said since it was caught so soon and taken care of right away, he could tell by my fair intentions and that there was money in escrow - on top of the fact that I submitted payment right then and there on the phone - there wouldnt be a hit on my credit score an d everything would be fine. The representative assured me of that. I didnt document this anywhere because I took his word for it, and now it hurts me to see that in the end that he failed to own up to his end of the bargain. I do ha ve one other proble m in that it seems there was an error with my payment and escrow amounts being much higher than normal. I received an escrow refund of almost {$3000.00} after my tax bill was paid and this money couldve easily been taken from my escrow to pay the balance owed. This error wasnt because of financial difficulties in meeting my obligations but 100 % based on a lot of things going on in my life and the errors made on my part with the payment structure of the Flagstar MyLoan syste m. I realize I made a mistake in failing to be completely thorough but I do feel I was let down by technology of the payment website and the overcomplicated system. My payment history should speak for itself as I worked exclusively with auto-pay and made additional principal with you had been spotless. Mistakes do happen but when the company truly cares for you, that should be taken care of as part of the cost of doing business wit h Flagstar over ano ther firm. In fact, there was an error with my refinanced mortgage. I had incorrectly input the account number for my draft, and when the new mortgage company tried to draft it, they could not. My first mortgage payment was going to be late! Right away I was on the phone with them and they took care of it. They wrote me back saying that they understood it was a mistake, I was brand new to the account, and they could see that the money is in my acc ount ( XXXX XXXX and XXXX XXXX ) and it was nothing more than a mistake. I feel thats the meaning of customer service and I would hope as a leader in mortgages, Flagstar would b e willing to treat me with that same respect. I 'm not only embarrassed by thi s black mark on m y record, but it 's now hurting my ability to buy a new home for me and my Fianc , XXXX . In completing loan paperwork today, I was crushed to find out my credit score was dropped to under XXXX ; XXXX to be exact. That is a very harsh penalty for missing a payment by 6 days, especially when it was nothing more than a mistake at most and highly possible it was an error in technology. This was the first time in over 2 years in working with Flagstar t hat I had any such issue, and I would hope that the relationship we had and you wanting to serve your customers best that you would have it in you r heart to reverse t he credit reporting late payment on my mortgage account. I would be extremely grateful if you could honor this request to remove the late payment entry from my credit report. It would help me immensely in securing my loan and allowing us to buy a home we have been dreaming about. I started my relationship with Flagstar as you were recommended to me by the builder of my condo. Without his referral, this would be a relationship that was never started. No one ever knows what the future may hold and there could be possible business for us together down the line. Completely shutting out a customer and leaving such a mark, especially for something so little, has equally tough implications on Flagstar just with the thought of potential business lost in the future.
If rates were competitive and some of the great features of Flagstar we re still available, Id even be happy in seeking a loan with you again on my upcoming purchase. The sad, harsh truth is that without this being removed from my credit score, I will be unable to close on the house in time and we will miss out on an amazing opportunity we are so happy about. I truly am begging you to see this as a human being who can understand the situation I was in, the extreme difficulty of losing my father at an age way too young, and the simple technological mishaps that led to the late payment. If I simply didnt have the money or was unable to pay, I would understand and deserve the penalty. I am in a sound financial decision and have spent many years working to have great credit. Its a shame and honestly unfair that a 6 day late payment, which again only happened in some sort of error, could taint my record and take away something so precious to me. I am closing on a home on XXXX XXXX XXXX and I am requesting this be looked into and handled immediately. I will explore all necessary avenues to ensure that is the case. I will work diligently to get this taken care of and will continue to work every day on this to get it rectified as I tr uly believe in my heart, this is the right thing to do. If I were at fault 100 % or didnt have the funds, I wouldnt be asking for your help.
I am asking out of the kindness of your heart and as a client for over 2 years, please help me out as a courtesy and remove this late payment from my credit score. It doesnt match the total body of work that I have put together over many, many years and with it being so reason on my credit score, its completely demolishing my credit score.
Please contact me immediately if we can discuss this matter together. My numbe r is XXXX XXXX XXXX XXXX .
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| 10/20/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
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i am seeking the opportunity to have FHA FIXED, FHA PARTIAL CLAIM on arrears and etc, length of life of loan increased to maximum number of year, to be modified for the amount Flagstar gave me in writing in XX/XX/XXXX balance of $ 84,000+ some odd dollars corrected by XX/XX/XXXX and a appointment with staff in the XXXX Office Per RESPA, this letter is a Notice of Error and I am not sure my account went to a UNDERWRITER and UnderWriter Supervisor even prepared the modification senty todayXX/XX/XXXX but please correct. SINCE BECOMING XXXX AND DOCTORS CALLING MY EMPLOYER AND TAKING ME OFF OF WORK, I requested a FHA Partial Claim for my arrears, ( maybe a HAMP modification to lower interest rate and if nit that is okay but not increased fha, fixed, and to lower total or please REMAIN at {$XXXX} for principal, interest, insurance, taxes, and equity to continue to ensure no shortages as I do n't want to pay 22 % of {$XXXX} at XXXX maybe XXXX to XXXX but I dont want to go that low for that reason plsu my balance is {$XXXX}.
1. ) I received a Modification Packet XX/XX/XXXX and I noticed that it is not a modification as XXXX XXXX said, '' It will be higher. '' My interest, monthly note and payoff amount and balance are all higher. Prior o modification I owed {$XXXX} some odd dollars at 4 % interest for {$XXXX} a month. DOCTORS called my job after XXXX XXXX and took me off of work which I did not know they had the power to do and XXXX due to my XXXX, XXXX and XXXX XXXX I can not work anymore after working full time since XXXX. This reduced my income from {$XXXX} annually to current since XX/XX/XXXX- present ssd rate benefit credit {$XXXX} a month therefore I asked in writing, " May I please have a FHA Partial Claim on the arrears and my current interest, escrow, taxes, principal, at {$XXXX} remain the same remain the same perhaps a lower interest as the modification despite it being abled to be lowered to {$XXXX} + I would like to keep it at it is FHA FIXED please and I owe $ 84,000+ some odd dollars all in XX/XX/XXXX-XX/XX/XXXX.
I received a HAMP MODIFICATION mortgage for $ XXXX ( I THINK iT READ {$170.00} ON PRINCIPAL, interest increased and balance increased by {$XXXX} to {$XXXX} some odd dollars and I have not took out a loan. It made me think that someone is able to scam into their system on the computer as I just spoke with FHA and FHA the day prior toXX/XX/XXXX about the definition of the Hamp, Modifications Fha Loan products and how it does NOT mean that the interests and note total are increased and you do have a say so in the assistance that you are requesting if you want a FHA FIXED that is what you may have. " XXXX XXXX '' staff for FLAGSTAR told me the exact opposite and that if I do not ie it they will withdraw and foreclose and that my terms would o up and it will be a adjustable rate you will pay what they tell you. '' Than as they stated that 's is what they gave me in the modification offer.I am really scared of those male staff and for first tine in 9 - 10 years I have had to call corporate to resolve. I called corporate and I asked to speak with this new PRESIDENT OF MORTGAGE THAT I NEVER SAW ON LINE AND THE FLAGSTAR TAPE DID NOT RECOGNISE THE LADIES NAME IN ITS PHONE COMPUTER SYSTEM SO I ASKED THE OPERATOR MAY I PLEASE SPEAK WITH THIS PRESIDENT OF FLAGSTAR MORTGAGE BUT THE OPERATOR SAID, : I do not know who you are talking about but here is the Office of the President Assistant and a man answered and said his name I can provide and will provide when I go show corporate. Also I did not receive the modification and I was told that it was mailed to a out of stated attorney that i hire for bankruptcy which was a lie because another staff stated that hey saw in the computer that it was mailed out once which meant when stated that it was sent and I never received it was because mu assigned d not send. MY assignee said I will just end up foreclosing and it seem other terms being exactly as he and his coworkers foretold when he stayed, '' Listen I got our letter it is not up to you, you pay what they tell you to pay, and you will get adjustable mortgage you do not have a say so.
I do not think it is a FHA FIXED, 1. ) I was not combative, rude or anything. I asked Can I pay by XXXX XXXX, in the Bank or call back later because Initially I was told I could only pay one contact person? The staff would not let me pay trial payment and kept me on phone 3.5 hours stating You are combative our system down and the only amount payment we can accept from you is for the full delinquent amount not what you said a trial payment. '' I said, " Please ( still crying ) I have not been combative I just said I 'm calling to pay my bill I have only ever asked to pay my bill. You 'll got me behind in first place refusing to let me pay. I Was told i can only pay XXXX XXXX directly who mailed me {$XXXX} bill I asked is this trail and he said YOu left 4 messages at night on why didnt you get a trail payment letter why is the build {$XXXX} and to listen to 4 messages o what should I do within new requested amount why that is taking u my work day and it is harassment you are stalking me ( i just cried silently and said ) so I call to pay my trial payment to others and ignore this correspondence I just noticed in correspondence THAT IT MADE MY MONTHLY NOTE {$XXXX} MORE THAN IT REALLY IS AND MADE MY BALANCE OWED {$XXXX} HIGHER. ". hE CONTINUED AND IGNORED THESE FACTS.
ON LAST TRIAL PAYMENT I just asked Please just let me pay. What account will you give when I ask them why everyone else in teh world was able to make a payment bt not me and I was on phone all this time as to the computer being down. I would not think this is Flagstar their is very unprofessional abusive staff that put deliberate error s on my correspondence XXXX XXXX. Hello.. '' They out me on silent holds and hang up, NO you owe and are contracted to pay {$XXXX} we are not accepting trial amount. '' It has honestly been so bad and unlike Flagstar that I believe they should know the awful illegal litigation worthy conduct of XXXX XXXX I am seeking the opportunity to have FHA FIXED, FHA PARTIAL CLAIM on arrears and etc, length of life of loan increased to maximum number of year, to be modified for the amount Flagstar gave me in writing in XX/XX/XXXX balance of $ 84,000+ some odd dollars corrected by XX/XX/XXXX and a appointment with staff in the XXXX Office I called Flagstar Loss Mitigation and the Office of The president a male assistant spoke with me and they all discussed how my mortgage means increase (.? ) It all made no sense so I said I will go there and talk directly because things are not adding up right and was told we do not meet with people and president of office of president and the resident of mortgages does not and what do you mean when you say your loan modification does not match the definition of the loan product and mind you I can not look at the modification your received as it was not uploaded into the computer yet said XXXX XXXX ( hmmm??? he said it has NOT been uploaded IN THE COMPUTER YET for me to view. hmm weird?? IS THIS SOMEONE THAT CAN INTRUDE ON BANK COMPUTER? ) anyways. weLL THIS IS WHAT i WAS REFERRING TO FROM THE DEFINITION FROM THE us DEPARTMENT OF JUSTICE THAT STATES A MODIFICATION MEANS IT IS LOWERED not increase dlike mine {$XXXX}, {$XXXX} and {$XXXX} from US TREASURY : Making Home Affordable Home Affordable Modification Program ( HAMP ) The largest program within MHA is the Home Affordable Modification Program ( HAMP ). HAMPs goal is to offer homeowners who are at risk of foreclosure # # # # # reduced monthly mortgage payments # # # # that are affordable and sustainable over the long-term.
HAMP was designed to help families who are struggling to remain in their homes and show : Documented financial hardship An ability to make their monthly mortgage payments after a modification.
HAMP is a voluntary program that supports servicers efforts to modify mortgages, while protecting taxpayers interests. To protect taxpayers, MHA housing initiatives have payforsuccess incentives. This means that funds are spent only when transactions are completed and only as long as those contracts remain in place. Therefore, funds will be disbursed over many years.
Starting in the summer of XX/XX/XXXX, the scope of the program will expand to help even more families in need.
HAMP works by encouraging participating mortgage servicers to modify mortgages so struggling homeowners can have lower monthly payments and avoid foreclosure. It has specific eligibility requirements for homeowners and includes strict guidelines for servicers. The program includes incentives for homeowners, servicers, and investors to encourage successful mortgage modifications.
Families in this program typically reduce their monthly payments by a median of more than {$530.00} each month. But the programs impact goes even further. HAMP has also encouraged private lenders to modify mortgages at no expense to taxpayers.
When the housing crisis began, the mortgage industry was ill-equipped to respond adequately. Mortgage servicers had insufficient resources to address the needs of a market that was reeling from increasing foreclosures. In addition, their servicing expertise and infrastructure was limited to overseeing collections and foreclosing on those who failed to pay. They did not have the systems, staffing, operational capacity, or incentives to engage with homeowners on a large scale and offer meaningful relief from unaffordable mortgages.
Before HAMP, there was no standard approach among loan servicers or investors about how to help homeowners who wanted to keep making payments, but needed mortgage assistance.
By setting standards for what constitutes a sustainable modification across the mortgage industry, HAMP has helped to make private loan modifications more affordable for homeowners. In fact, thanks in part to HAMP, the proportion of private loan modifications that reduce monthly payments for homeowners has more than doubled. Together, public and private efforts have helped nearly 5 million Americans get mortgage assistance to prevent avoidable foreclosures.
MHA includes comprehensive compliance reviews to ensure that servicers fairly evaluate homeowners for assistance and follow program guidelines. Treasury requires participating servicers to take specific actions to improve their servicing processes to more effectively assist struggling homeowners. While more progress needs to be made, servicers are focusing attention on the areas identified through regular compliance and program reviews.
Note : If you are a homeowner seeking help with your mortgage, please visit Making Home Affordable.
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| 07/06/2022 |
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- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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To Whom It May Concern, XXXX I am writing this letter to notify Flagstar that I will be filing as many complaints as humanly possible against your company. I am beyond disgusted with how I have been treated and how my account has been mishandled since being with your company. I have been lied to, tossed around, misinformed, told one thing and then told the completely opposite, been passed off from one to another times 100, been told I would receive calls back never did, been told my account would be put into escalations and weeks later, told I had to start back at square one. I am now experiencing XXXX, XXXX XXXX XXXXXXXX XXXX XXXX, and an immense amount of stress due to the actions of Flagstar and its representatives.
In XXXX of XXXX, my loan came out of mortgage forbearance after being impacted by Covid-19. I was a business owner of XXXX XXXX XXXX XXXX. My business ended up shutting down completely due to being considered a non-essential company in the beginning stages of the pandemic. By the time things began to reopen, I had lost more capital than I expected and was not able to re-open. I suffered a great financial loss which was long term for a long time. Hence, going into forbearance.
The entire time I was in forbearance, I was told that I had several options to recover and come current once the forbearance ended. There are dozens of recorded calls between myself and Flagstar that verify I was told these options between XX/XX/XXXX and XX/XX/XXXX.
1. ) Pay the past due amount in full 2. ) Go on a payment plan to repay 3. ) Put the past due amount at the end of my loan and resume making payments.
When XX/XX/XXXX came, I was told that Option 3 was no longer an option for me because of had a USDA loan. This was NEVER told to me the entire time I was in forbearance. Instead, I was consistently told by dozens of Flagstar representatives that this was an option. I clearly went into panic mode immediately when it was suddenly off the table. I was then told that the only other option was to apply for a modification, or to seek out assistance from state and government programs. I did both.
In XXXX of XXXX, I applied for assistance through the North Carolina Homeowners Assistance Fund. At that time, the fund was just accepting applications because there was not technically any funds to be disbursed yet. My application ID for the Fund is : XXXX. I was one of the first applicants to apply because I did it so early.
At the same time, I applied for a mortgage modification through Flagstar. My modification application was denied. I was told to reapply by filling out another modification application. I did. I was denied. I was told to continue to reapply for the modification as it would keep my account in a protected status. I applied again for a modification. It too, was denied. I applied again.
XX/XX/XXXX, my application for the North Carolina Homeowners Assistant Fund was accepted and I began going through the process on that end. Because I was one of the first people to apply, I was told that I would be a part of the first disbursements from the fund, whenever that may be. Between XXXX and XXXX, XXXX, I was working with the NCHAF as well as having submitted another loan modification application through Flagstar. I was told on several occasions, and on recorded lines, that this was exactly what I should be doing. Working both sides in hopes for the greater outcome being a recipient of the XXXX. There are countless phone calls I made to Flagstar weekly, sometimes daily, just to assure I was keeping everything in order, and everyone connected.
In late XXXX, I received documents from Flagstar with an approved modification offer. At the exact same time, the XXXX began communication with Flagstar showing that an initial amount of {$35000.00} was going to be awarded in my favor to go towards my past due forbearance balance with Flagstar. XXXX works in mysterious ways and these two efforts aligned simultaneously but did not overlap. One came BEFORE THE OTHER.
On XX/XX/XXXX at XXXX XXXX, I called in and spoke with XXXX, XXXX # XXXX. I called because I realized that I had not returned the signed modification paperwork through XXXX, but instead put it in the wrong mail drop box. I sent the paperwork through snail mail which in hindsight, was a XXXX thing. It was during this call that I was told for the first time about the XXXX XXXX showing in my account notes. It was during this phone call that I was told that because the funds were coming through, I needed to verify that I wanted to receive the funds and to void/decline the modification. I was told on this phone call that because the paperwork hadnt been received yet, and there wasnt even a traceable tracking number on the package, that Flagstar would accept the XXXX and deny the modification. I verified that I wanted the modification paperwork voided out very clearly and that I would be moving forward with accepting the XXXX. I was told that my account had been updated accordingly and that even though the funds are coming, it took time for everything to get worked out on Flagstars side. I was told to sit tight, wait, and just keep calling back and checking in. I did.
Below is my record of calls I made to Flagstar from XX/XX/XXXX to current. All these calls have been recorded according to Flagstar. I have a record of all calls made to Flagstar between XX/XX/XXXX through XX/XX/XXXX as well.
XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX XX/XX/XXXX XXXX to XXXX Since XX/XX/XXXX, I have been told all of the following, and then some, by Flagstar representatives on recorded lines : Youre fine. Youve done everything right. We have you receiving the XXXX and denying the modification.
Yes, there is {$35000.00}. Just waiting on final approvals which takes time. Yes, you got the funds! Congratulations! XXXX is Good.
Yes, I see the XXXX noted in your account, and you are enrolled in the XXXX. Everything looks good. Be patient and call back next week.
Yes, the funds are there, it just takes time for everything to be allocated. Please be patient and call back next week.
The modification has been denied because you have accepted to receive the XXXX.
Yes, everything looks perfect. Ive worked several accounts where these funds have come through and it just takes time. Be patient and just call back next week.
Yes, I see the funds, we are just waiting for the state to approve them. It takes time. Just call back in a week.
It takes time for everything to process, but yes, everything looks good and we see the funds from NCHAF. Please call and check back in a week.
ALL OF THIS TO THIS We dont have any funds from the NCHAF.
You will have to start over from scratch because you denied the modification, and you will have to reapply for the XXXX. ( XXXX allegedly a manager in escalations, told this to me on XX/XX/XXXX ) His literal words to me were I hope youre sitting down dont shoot the messenger. '' XX/XX/XXXX Conference call with representative from the North Carolina Homeowners Assistance Fund and XXXX, with Flagstar, XXXX XXXX. XXXX was given the wire tracking number there the funds had been sent from the XXXX on XX/XX/XXXX to my account at Flagstar. XXXX could not verify where the funds were and did not see any funds in my account despite previous calls stating they saw the funds and we also had a wire transfer number. ( WIRE TRANSFER NUMBER : XXXX Were sorry, but there isnt anything we can do because we never received the money from the XXXX. But you sent back the modification paperwork, so you are going to have to go with the modification.
Weve escalated your account to multiple upper-level managers, its taking longer than expected to fix, call back on Friday. ( XXXX, XXXX XXXX, escalation specialist with loss mitigation on XX/XX/XXXX at XXXX XXXX ) Because the modification paperwork has been recorded, XX/XX/XXXX there isnt anything we can do, and you must move forward with the modification. ( XX/XX/XXXX ) Weve had managers look at your account and because our third-party agency recorded the modification, youre stuck. Maybe you should call HUD and see if they will accept the NCHAF Funds.
There is nothing we can do. I will message my manager and have someone call you back. NEVER HAPPENS.
Can I give you the number to HUD? Maybe they can help you.
I am beyond livid with the situation and honestly feel helpless. It appears that no one working for Flagstar, in the mortgage assistance division or beyond, has any idea of what is going on either. But its not their lives or their home or their family at stake. Its mine. I have been trying to work with Flagstar diligently and XXXX near religiously for going on 9 months to get back on track with my mortgage. I have done every single thing I have been told to do, and I have done it thoroughly, on time and with great follow up. I am a recipient of {$40000.00} from the North Carolina Homeowners Assistant Fund and my mortgage company has refused to accept the money. In fact, my mortgage company, Flagstar, can not even find where the money is. I am not going to just lie down and become a victim of fraud, which is exactly what this feels like.
You have caused me personal strife and damages and continue to do so.
I am asking that this be sent up to the highest levels immediately.
I will be filing complaints with the Consumer Financial Protection Bureau amongst others immediately.
XXXX XXXX XXXX # : XXXX XXXX
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| 09/26/2017 |
Yes |
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Web |
Servicemember |
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FLAGSTAR BANK VIOLATIONS ( despite Consent Order lifted in XX/XX/XXXX - Flagstar Bank still VIOLATED OCC consent order when filing the foreclosure summons against me back in XX/XX/XXXX ).
In the Foreclosure Summons of XX/XX/XXXX ( Index # XXXX in XXXX, NY ) - Three Mortgage Assignments/Transfers are fraudulent. They list both XXXX XXXX and XXXX XXXX XXXX as being XXXX " assistant secretaries '' - when in fact they are each Assistant Vice Presidents of XXXX XXXX! This also includes NOTARY FRAUD - as the notary out of XXXX, Florida has fraudulently represented these " XXXX '' assistant secretaries. I found evidence of an authentic " XXXX XXXX '' that I included in the attachments provided, which is also proof of notary signature fraud as well. Below is a breakdown of further violations highlighting the attachments I provided as proof, 1 ) Mortgage Assignments/Transfers are fraudulent ( Attachments 1 and 2 ) [ violates New York Executive Law 63 ( 12 ) and General Business Law 349 ] as well as [ NY UCC Section 3-201 ] also the bank was under a CONSENT ORDER by the CFPB/OCC during the time they continued to put together fraudulent documents. The people who signed the Assignments have nothing to do with XXXX and they are NOT secretaries. They are Assistant Vice Presidents at XXXX XXXX. XXXX XXXX no longer services Flagstar Bank loans as well.
2 ) Mortgage Assignments/Transfers have forged notary signatures ( Attachments 1 and 2 ) [ violates New York Executive Law 63 ( 12 ) and General Business Law 349 ] as well as [ NY UCC Section 3-201 ] ( Attachments 1 and 2, as well as Attachment 3 inserted in new loan documents ) ; The fake people of XXXX who stood before a notary have now also committed NOTARY FRAUD. I was able to locate an authentic signature ( See attachment 1.5 ) for the same notary and it is remarkably different.
3 ) One major XX/XX/XXXX Mortgage Assignment/Transfer placed in the summons as unrecorded in XX/XX/XXXX remains unrecorded [ violates New York Law : Real Property Law {$270.00} ( 3 ) - An assignment must be in writing and recorded ; as well as violates Executive Law 63 ( 12 ) and General Business Law 349 ] and also violates [ NY Consolidated Laws, Real Property Law RPP {$410.00} ] ( Attachment 1 ) 4 ) I was never notified of the three mortgage assignments/transfers listed in foreclosure summons, which all happen to be fraudulent in the first place [ violating RESPA 12 U.S.C. Section 2601 et seq ] 5 ) Did Not answer or respond to major portions of my QWR [ Violating 12 CFR 1024.36 and 12 U.S.C. {$2600.00} ( e ) ( 2 ) C ] 6 ) Did not answer within 10 days of the QWR regarding the location of the note.
[ Violating 12 U.S.C. {$2600.00} ( k ) ( 1 ) ; 12 CFR 1024.36 ( d ) ( 2 ) ; 12 CFR 1024.35 ( e ) ( 3 ) ] 7 ) Interjected a statement as an answer to the QWR ( paragraph 3 of the banks XX/XX/XXXX letter that was erroneous and inappropriate as I didnt mention anything at all about my signature so that response extremely frivolous. [ Violating 12 USC {$2600.00} ( e ) ( 1 ) ( B ). ] 8 ) QWR says foreclosure started XX/XX/XXXX but banks own website detailing my account online and default letters show that the mortgage did not default until XX/XX/XXXX therefore this QWR statement is in conflict or erroneous.
9 ) Tried to deny an Error that I pointed out in the QWR/Notice of Error regarding attaching a XX/XX/XXXX Homestead Finance document to a XXXX XXXX XXXX. title page in the foreclosure summons by trying to rationalize why they were included, when in fact this was a sloppy and egregious error, as they didnt include the XXXX XXXX XXXX XXXX documents of which Flagstar Bank acquired the loan from at all!!! [ Violating 12 USC {$2600.00} ( e ) ( 1 ) ( B ). ] 10 ) Continues to send DEFAULT notices, despite the discharged debt.
[ Violating The Fair Debt Collection Practices Act ( FDCPA ) : 15 U.S. Code {$1600.00}, et seq. I have received over 12 of these letters at least 6 of them were sent via Certified mail ; despite the informational purposes clause in regards to filing bankruptcy, the continued letters are illegal and served absolutely no purpose at all during the settlement conference phase as the letters included brochures with the headline : Save your Home Tips to Avoid Foreclosure ]. I kept the letters as proof of entitlement to at least {$1000.00} per letter.
11 ) The DEFAULT notices also violate the Chapter XXXX Bankruptcy Discharge injunction : [ despite the informational purposes clause in regards to filing bankruptcy, the continued letters serve absolutely no purpose at all, especially during the settlement conference phase as the letters included brochures with the headline : Save your Home Tips to Avoid Foreclosure and violate the Chapter XXXX Bankruptcy Discharge Injunction : 11 U.S.C. Section 524 ( a ) ( 2 ) ] 12 ) Bank not honoring IRS rules for HAMP principle reduction ( documentary evidence ) ; my home officially appraised at {$130000.00} and with the home discharged in bankruptcy, I also qualify for the 115 % loan to value HAMP PRA [ Flagstar Bank never offered PRA just kept saying I wasnt eligible another deceptive practice see Attachment 7 proof of appraisal ] 13 ) Bank ignored repeated requests for a Deed in Lieu [ Attachment 8 ] 14 ) Bank ignored letter that we had moved out hoping for the FHA moving expenses and Deed in Lieu and copy of Lease [ Attachment 9 ].
15 ) My ANSWER to Foreclosure Summons included Unclean Hands and Lack of Standing throughout. Being Pro Se at the time, I didnt know about bringing up the opportunity to file a motion to formerly address. Thought at settlement conference Judge would address it but instead, I was handed bank forms for a loan modification and urged to work with a housing counselor.
16 ) Flagstar Bank was previously under a Consent Order by the CFPB to avoid fraud and shoddy mortgage servicing with the issues above they violated the Consent Order.
17 ) Bank took two years to serve foreclosure summons, on top of ignoring requests for a Deed in Lieu prior to the Chapter XXXX filing, and ignoring our notifying them of our moving out of the home as well. SO We MOVED BACK IN.
18 ) I am asking the CFPB to award me monetary damages, and my case is currently on the table for DISMISSAL with prejudice as bank continues to avoid negotiating in GOOD FAITH IGNORING my cries about the fraudulent mortgage assignments and notary fraud. The stress of dealing with this bank and having them make me go through the application process twice because I refused to also sign the first loan modification documents due to the fraud. THE FRAUD HAS BEEN IGNORED!!! The stress has been horrible for me!!
Statutory Damages of {$2000.00} for each QWR violation is requested ( 12 U.S.C. {$2600.00} ( f ) ; Actual ( compensatory ) damages suffered for not responding or correcting the errors questioned in the QWR is in the amount of {$10000.00}.
19. I filed ( PRO SE ) A motion to dismiss for Failure to Negotiate in Good Faith. Flagstar Bank only sends me documents to sign and theres been no negotiation at allperiod. Judge is keeping my dismissal on the table as he agrees with me. They are in violation of the following : New Yorks Civil Procedure Laws & Rules 3408 ( Rule 3408 ) requires parties to a residential foreclosure action to negotiate in good faith to reach a mutually agreeable resolution at a mandatory settlement conference, which is to take place within sixty days of the filing of the summons and complaint. The new law amends Rule 3408 to define what it means to negotiate, or fail to negotiate, in good faith, and authorizes the court to impose sanctions if either party fails to meet the obligation to negotiate in good faith.
NEGOTIATE IN GOOD FAITH Compliance with the obligation to negotiate in good faith shall be measured by the totality of the circumstances, including but not limited to the following factors : i. Compliance with the requirements of Rule 3408 and applicable court rules, orders, and directives by the court or its designee pertaining to the settlement conference process ; ii. Compliance with applicable mortgage servicing laws, rules, regulations, investor directives, and loss mitigation standards or options concerning loan modifications, short sales, and deeds in lieu of foreclosure ; and iii. Whether the parties have conducted themselves in a manner consistent with efforts to reach a mutually agreeable resolution, including, but not limited to : ( a ) not causing undue and unreasonable delay ; ( b ) appearing at the settlement conference with authority to fully dispose of the case ; ( c ) avoiding prosecution of foreclosure proceedings while loss mitigation applications are pending ; and ( d ) providing accurate information to the court and parties. ( Flagstar Bank has been FRAUDULENT and deceptive as evidenced in items 1 through 12 above ).
PENALTIES A plaintiffs failure to negotiate in good faith will result in a tolling of the accumulation and collection of interest, costs, and fees. Where appropriate, the court may take one or more of the following steps : i. compel production of any documents requested by the court or the court 's designee during the settlement conference ; ii. impose a civil penalty payable to the state that is sufficient to deter repetition of the conduct and in an amount not to exceed XXXX XXXX dollars ; iii. award actual damages, fees, including attorney fees and expenses to the defendant as a result of plaintiff 's failure to negotiate in good faith ; or iv. award any other relief that the court deems just and proper.A defendants failure to negotiate in good faith will result in removal of the case from the conference calendar.
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| 02/19/2022 |
Yes |
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- Struggling to pay mortgage
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I was in a XXXX XXXX XXXX Program with my mortgage loan servicer, Flagstar Bank XXXX I was set to come out of it on XX/XX/XXXX. On XX/XX/XXXX, I contacted the loan servicer to see what my options were regarding my mortgage and a new repayment plan. I spoke to a woman and was advised ; I had an additional forbearance option available to me for 3 months even though I had received letters stating otherwise. I requested the additional forbearance extension. She submitted me for the extension. I was advised, I would be notified within XXXX days of XXXX decision for the extension. As of XX/XX/XXXX, I had not heard from Flagstar Bank regarding the forbearance extension.
In the interim, I received, a letter indicating my forbearance was about to expire which totally countered what I was previously told. When I called back on XX/XX/XXXX regarding my extension, I was told by another rep that it was still under review. I was concerned and asked why it was taking so long as I was set to come out of my forbearance XX/XX/XXXX and that I was more than {$40000.00} in the arrears of my mortgage payments and was very concerned. The representative advised, investors had to review the request, etc. The representative advised me to follow-up, the following week. I called back on XX/XX/XXXX and was advised by a loss mitigation representative that I was given misinformation previously and that my loan would reset on XX/XX/XXXX. Furthermore, I was advised, that I was not eligible for another forbearance. Additionally, effective, XX/XX/XXXX, I would no longer have forbearance protection. I was told I could fill out a loss mitigation application, and I submitted my application via fax and certified mail on XX/XX/XXXX. Flagstar Bank, did not reply and confirm they received my loss mitigation application/package in a timely manner ( in 5 business days ). I never heard back within that time frame even though I have a successful fax transmission confirmation from XX/XX/XXXX? On XX/XX/XXXX, I received confirmation that Flagstar Bank was in possession of my paperwork but that my application was incomplete and that I needed to provide additional information and to return it by XX/XX/XXXX. They advised that I needed to supply them with the following : a 4506-TEZ for nonborrower contributor, bank statements for the most recent 60 days with my income circled, a financial breakdown for payment frequency, proof of other earned income, SS income, and proof of occupancy. I didn't understand what some of these meant? On XX/XX/XXXX, I received a follow up notice of an incomplete application from Flagstar Bank confirming they in-fact received additional information but that the application was still incomplete, Flagstar Bank never provided a clear explanation of what information was still needed following their XX/XX/XXXX follow up letter. As a result, I sent a certified letter on XX/XX/XXXX requesting clarification regarding the missing/incomplete information.
On XX/XX/XXXX, they responded with what appears to be a form letter indicating that my application was still incomplete but without providing clarification of what was still missing or incomplete? They never answered my formal certified letter from the XXXX of XXXX asking for more clarification regarding what information was still outstanding? Previously, on XX/XX/XXXX, while in the middle of the loss mitigation process, Flagstar Bank sent a notice of default and their intent to accelerate their collection actions against me. On XX/XX/XXXX, I contacted XXXX XXXX, a HUD approved agency and asked them to sit-in on a conference call with me and the loan servicer, Flagstar Bank XXXX so that they could listen in to what the servicer was telling me and to try to get to the bottom of the outstanding issues? During that call, I spoke with two people from Flagstar Bank, XXXX from customer service and XXXX who was with the Loss Mitigation Dept. During the course of the conversation, I was told there were four additional pieces of information Flagstar Bank still needed in order to process my loss mitigation application. According to Flagstar Bank, they needed to have a 4506-TEZ for my sister who lives with me, 60 days of my most recent bank statements with my income circled, the financial breakdown form with pay frequency, and proof of occupancy for my sister.
The letter never indicated the type ( XXXX ) of proof of occupancy documentation that would be acceptable? According to XXXX, the Flagstar Bank Loss Mitigation Representative, any official mail addressed to my sister with our address on it would be acceptable. He further advised to simply write on the mail addressed to my sister, " proof of occupancy '' to show the information being submitted was indeed documentation to show proof of occupancy. To ensure there would be no issues, I submitted a letter from the Georgia Dept of Family and Human Services sent to my sister on XX/XX/XXXX which was a recent piece of mail sent and addressed to my sister.
On XX/XX/XXXX I uploaded the four pieces of documentation that according to Flagstar Bank, representative, XXXX was still missing and the reason for the incomplete application. I uploaded directly to Flagstar Bank XXXX XXXX ; the following : two XXXX XXXX signed forms, ( the first one had an error that needed correcting ), proof of occupancy which was a letter from the Georgia Department of Health and Human Services XXXX XXXX XX/XX/XXXX and addressed and sent to my XXXX live-in sister, 60 days of my most recent bank statements with income listed for both my sister and I from the Social Security Administration and my private XXXX insurer, XXXX circled per XXXX instruction on the financial breakdown page with pay frequency of once a month typed in. Although I uploaded this information directly to Flagstar Bank XXXX XXXX on XX/XX/XXXX and XX/XX/XXXX, my loss mitigation application was still rejected by Flagstar Bank. On XX/XX/XXXX, ( yesterday ) I received a letter dated, XX/XX/XXXX from Flagstar Bank, stating my loss mitigation application file was being closed because I did not submit the proper and missing and incomplete paperwork to them by the due date of XX/XX/XXXX.
This is completely outrageous as I uploaded the outstanding items according to what their representative XXXX advised was missing by the due date of XX/XX/XXXX. I have done everything they have asked plus I have also requested for them to send me in writing what specifically they required, but they have refused to do so. I would like to note, a 4506-TEZ is an IRS form for a request of a tax transcript.
My sister has never filed taxes and is XXXX XXXX XXXX XXXX and does not have any tax transcripts. I informed Flagstar Bank of this fact, yet they still advised that we needed to provide the 4506 T-EZ form for her. I was also informed ( by XXXX, Flagstar Loss Mitigation Representative ) that they needed a utility bill or bank statement as an acceptable form of proof of occupancy for my sister. Why was this never conveyed to me by Flagstar Bank previously when I have been requesting clarification since XX/XX/XXXX? I would also like to note, that I have screenshots of my uploaded documents ( where applicable ) to them on both XX/XX/XXXX and XXXX. Since XX/XX/XXXX, I have sent Flagstar Bank over 70 pieces of documentation for my loss mitigation application, and yet my loss mitigation application has been denied and the file closed. When I called Flagstar Bank following the receipt of their XX/XX/XXXX letter regarding my closed loss mitigation application file and requested to speak with someone from the escalation department. I was told by XXXX in loss mitigation, that there was no one in escalations that I could speak with at the time and that he would have to request to have someone call me back later in the day.
As of COB today, XX/XX/XXXX no one from their escalation department has returned my phone call to address my concerns or address my loss mitigation application?
It is my contention and position that my rights have been violated under 12 CFR 1024.41 Loss mitigation procedure violations by Flagstar Bank.
XXXX. Flagstar Bank ( aka, Loan Servicer ) failed to evaluate borrower for all loss mitigation options and failed to present option ( XXXX ) in conjunction with incomplete Loss Mitigation Application effective, XX/XX/XXXX.
XXXX. Flagstar Bank failed to respond ( with clarification ) to XX/XX/XXXX letter from Borrower requesting clarification on incomplete and missing, loss mitigation application information.
XXXX. Flagstar Bank failed to respond timely ( in 5 business days ) to receipt of initial Loss Mitigation Application faxed on XX/XX/XXXX.
XXXX. Flagstar Bank has failed to acknowledge and/or verify receipt of new loss mitigation information sent by Borrower, oXXXX XX/XX/XXXX and XX/XX/XXXX XXXX. Flagstar Bank failed to provide Borrower with a list of acceptable forms of documentation in writing for proof of occupancy for either the Borrower or Non-Borrower Contributor.
XXXX. Flagstar Bank failed to specify who they needed proof of occupancy for in their letter ( XXXX ) dated : XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, titled : Notice of Incomplete Application and Follow-up Notice of Incomplete Application XXXX. Flagstar Bank has failed to provide Borrower with list of critical information still missing after receipt of uploaded documents on XX/XX/XXXX, and XX/XX/XXXX.
XXXX. Flagstar Bank has improperly and erroneously closed Borrowers Loss Mitigation Application File, effective XX/XX/XXXX, denying her a fair, complete an impartial review of her loss mitigation application.
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| 12/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I am now on the THIRD ROUND of trying to stop my mortgage servicer from forced-placement of flood insurance gap coverage! That is, my mortgage servicer is on its third ( separate ) effort to force me to place unneeded flood insurance. [ The mortgage is only eight months old!!! ] So, see previous complaints # XXXX & # XXXX. The following starts with the original Replacement Cost Value ( RCV ) which I sent to XXXX XXXX Mortgage to try to persuade them that my flood insurance coverage was in compliance with XXXX XXXX regulations .
XXXX. XX/XX/XXXX : Replacement Cost Value ( RCV ) of XXXX XXXX XXXX, XXXX XXXX, MA, calculated by XXXX ( {$170000.00} ). I sent this RCV to XXXX XXXXXXXX XXXX three times as justification of the flood coverage amount I had selected, but they had ignored that document in each of the three times I sent it to them. I finally learned from XXXX XXXX XXXX that they would only recognize the RCV if the amount were cited in the Endorsements of the Policy Declarations Page of the insurance policy. XXXX revised the RCV upwards ( see below # 3 ) and put its value in the Endorsements of the Policy Declaration page ( see # 3 and # 4 below ) ). ( Of course, the key to this scam is that flood insurers DO NOT estimate RCV of properties they cover and therefore will not cite any RCV in the Endorsements of the Policy Declarations page. My solution was to have the homeowner insurer do the RCV estimate and have it cite it on the homeowners Policy Declarations page. Apparently, XXXX XXXX eventually found this to be acceptable. ) XXXX. XXXX : XXXX initial flood policy approved for mortgage closing.
_______________________________________________________________________ Refer to Case # XXXX for the following documents ( from XXXX XXXX XXXX : XX/XX/XXXX, XXXX Flood Gap First Letter XX/XX/XXXX, XXXX Activity Cancelled Letter XX/XX/XXXX '' Lender-Placed Flood Gap First Letter ( a copy of the XX/XX/XXXX letter ) XX/XX/XXXX, XXXXLender-Placed Activity Cancelled Letter XX/XX/XXXX, XXXXLender-Placed Flood Gap First Letter ( a copy XX/XX/XXXX and XX/XX/XXXX letters XX/XX/XXXX, XXXXLender-Placed Flood Gap Reminder Letter XX/XX/XXXX, XXXXLender-Placed Flood Gap Policy in which XXXX XXXX notified me that that they had taken {$340.00} out of my escrow to buy {$24000.00} worth of flood coverage with XXXX XXXX XXXX ( no website for this company ) ( not my flood insurer ) XX/XX/XXXX XXXX XXXXafter I had sent copies of the RCV of {$170000.00} ( justifying my flood coverage as being in compliance, they ignored me ) so XX/XX/XXXX, XXXX filed a complaint with CFPB ( Case # XXXX ) _______________________________________________________________________ XXXX. XX/XX/XXXX : Replacement Cost Value ( RCV ) of XXXX XXXX XXXX, XXXX XXXX, MA, recalculated by XXXX at {$180000.00}. Previous RCV calculated by XXXX ( for closing ) was {$170000.00} ( see # 1 above ), but XXXX XXXX had ignored that document in each of the three times I sent it to them.
XXXX. XX/XX/XXXX : Homeowners Declaration Page of XXXX Homeowners policy # XXXX, showing " Replacement Cost with Debris Removal, {$180000.00}, based on RCV calculated in # 2 above.
XXXX. XX/XX/XXXX : XXXX XXXX XXXX " Lender Placed Cancelled Letter '' accepting that I had complied with their requirements ( result of Complaint # XXXX ).
XXXX. XX/XX/XXXX : " Lender-Placed Insurance Confirmation of Cancellation '' from XXXXXXXX XXXX
XXXX. XX/XX/XXXX : XXXX XXXX sends another " Lender-Placed Flood Gap First Letter '' -- AGAIN, starting the process all over again. I filed another complaint with CFPB ( Case # XXXX -- XXXX ) ) noting that XXXXXXXX XXXX had rescinded its compliance with my request in the previous XXXX # XXXX.
XXXX. XX/XX/XXXX : Letter from XXXXXXXX XXXX re. Complaint # XXXX, saying that XXXXXXXX XXXX XXXX response to complaint # XXXX agreeing to rectify the complaint in Case # XXXX was in ERROR. For the first time, XXXX XXXX informs me that any RCV will only be recognized if it is cited in the Endorsements of the Insurer 's Coverage Declaration Page. That requirement was satisfied in # 4 above.
XXXX. XX/XX/XXXX : XXXX XXXX sends me another " Lender Placed Activity Cancelled Letter '' acknowledging that Items # 1 and # 2 had satisfied their requirements.
XXXX. XX/XX/XXXX : XXXXXXXX XXXX notifies me that it has sold mortgage servicing duties to Flagstar Bank effective XX/XX/XXXX.
XXXX. XX/XX/XXXX : Flagstar Bank, wasting no time at all, writes me a letter that says : " We compared your current flood insurance coverage to the minimum amount of flood insurance required for your loan as described above and based on the information available, you need to increase your flood insurance coverage by {$74000.00}. '' In other words, " I'll see XXXXXXXX XXXX {$24000.00} gap and raise you to {$74000.00}. '' Flagstar Bank was not apparently given any history of the mortgage ( or they ignored it ) or they would have realized that they were going to get slapped down. Notice that they did not even realize that the RCV was calculated by XXXX, and cited on its declarations page.
XXXX. XX/XX/XXXX : FYI. Here is the Policy Declarations page of my current, paid-up flood insurance coverage for the mortgaged property. It is the RCV as calculated in # 3 above.
XXXX. XX/XX/XXXX : My letter to Flagstar Bank outlining why its XX/XX/XXXX letter was wrong, and raised an issue that had already been resolved with XXXXXXXX XXXX BEFORE Flagstar Bank came to own the servicing rights to the mortgage.
XXXX. XX/XX/XXXX : Flagstar Bank letter to me complaining that I had not responded to its letter of XX/XX/XXXX, ignoring my XX/XX/XXXX letter.
CONCLUDING OBSERVATIONS : Consider that Flagstar Bank had purchased the servicing of a mortgage from a Company, XXXX XXXX, which had ALREADY agreed ( on two separate occasions -- after my complaints to CFPB ) to accept the flood coverage that I have ( giving up its ill-considered two episodes of FORCED-PLACEMENT of flood gap coverage ). Consider that, in this process, Flagstar Bank has actually based its calculation of flood coverage gap by referring to the original coverage amount ( {$170000.00} ), completely neglecting that the coverage, based on RCV, had been raised to {$180000.00} ( and paid for by me ), and citing the difference between that and $ XXXXwhich it claims, wrongly, is requiredto arrive at the flood insurance coverage gap of {$74000.00}!
It should be especially noted that XXXX XXXX had originally based its decision on what should be the minimum flood coverage according to XXXX XXXX regulations, while Flagstar has ( gratuitously ) made up its own set of criteria that it IMPLIES are in conformance with relevant laws and regulationswhen they are NOT. WHY has Flagstar seen fit to make up its own rules, that are more strict that XXXX XXXX regs?
See the explanation in XXXX XXXX letter to me of XX/XX/XXXX, below : As indicated in the Notice of Special Floods Hazards and Availability of Federal Disaster Relief Assistance Participating Communities you received at settlement, the required amount of flood insurance on your flood insurance policy must be equal to the lesser of the following, ( fXXXX XXXX XXXX XXXX XXXXXXXX ) 1. The replacement cost value ( RCV ) of the insurable improvements 2. The unpaid principal balance ( UPB ) of your mortgage loan 3. The maximum amount of insurance coverage available through the National Flood Insurance Program ( currently {$250000.00} ).
In contrast, Flagstar Bank makes up its own criteria ( with no reference to XXXX XXXX regs ) and then misapplies them. The letter from Flagstar Bank ( XX/XX/XXXX ) makes long-winded notice of all the laws and regulations that require me to have flood insurance ( which is not in dispute ), then seems to imply, in the next paragraph, that, according to its employment of the phrase full insurable value ( instead of Replacement Cost Value ( RCV ) ), seems to conclude that that Criterion # 3 is trumped by Criterion # 2, that XXXX XXXX maximum is paradoxically the required minimum. That is preposterous.
The amount of flood coverage that we require must be at least equal to the lesser of : 1. The outstanding principal balance or the maximum line of credit of the designated loan ( s ) ; or 2. The maximum limit of insurance available for a particular type of property ( building ) under the XXXX, which is currently {$250000.00} for residential buildings and {$500000.00} for Other Residential or Non-Residential buildings ; or 3. The full insurable value of the property ( building ) and any personal property securing the designated loan.
It does seem that XXXX XXXX # 2 and # 3 are equivalent to Flagstar Banks # 1 and # 2, and XXXX XXXX # 1 is obviously Flagstar Banks # 3, but it ( Flagstar ) doesnt use RCV to measure the full insurable value of the property in order to perpetuate the particular forced-placement of flood insurance gap coverage. In fact, Flagstar Bank does not even attempt to articulate its XXXX # 3 ( or even says what full insurable value actually is ) or how it figures in its calculation of the minimum required.
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| 04/17/2019 |
Yes |
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- Trouble during payment process
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX COLORADO USA XXXX Direct : XXXX XXXX XXXX - Purchase of subject property : XXXX XXXX XXXX XXXX, XXXX, CO XXXX - Purchased on : XX/XX/XXXX - Purchase Contract Dated : XX/XX/XXXX [ per warranty deed copy ] - Subject Property Not listed on MLS prior to XX/XX/XXXX [ page1 of appraisal report ] - Subject Property was in C3 Condition with no upgrades from original build date of XXXX - Subject Property was subject to completion at the time of the appraisal certification date [ XX/XX/XXXX ] with No Final 442 Subject Property Appraisal * Subject to Completions** - Mishandling of the servicing and transferring of mortgage loan originated XX/XX/XXXX - Subject Property serviced by Servicing Company XXXX, with Loan # XXXX XXXX - XXXX XXXX XXXX Mortgage Payments from first payment date of XX/XX/XXXX XX/XX/XXXX, Under Borrowers Obligation Security Instrument Note/DEED, Not on RECORD with the XXXX County Tax Accessors office, No Original, or Copy of a recorded Note or Deed with a valid FHA case number assigned by original Lender XXXX XXXX XXXX currently exist in XXXX XXXX County , Colorado records department under reception number XXXX XX/XX/XXXX, see Title Commitment file # XXXX - Mortgage Payment on XXXX XXXX # XXXX XXXX in the amount of XXXX - XXXX XXXX Payment EFT XXXX XXXX Acct # XXXX o [ Borrowers Personal Checking Account ( XXXX XXXX XXXX ) - FCRA XXXX did not report accurately or in entirety during while servicing the FHA Loan through XX/XX/XXXX XXXX XXXX Transfer LN XXXX on XX/XX/XXXX, with no communication to Borrower via USPS, or any other form of communication to Borrower during this time period.
- Auto EFT MTG Payment from Borrowers Financial Institution ACC # XXXX to XXXX after transfer date XX/XX/XXXX, MTG Payment for XX/XX/XXXX, EFT out of borrowers XXXX XXXX checking acc # XXXX by XXXX on XX/XX/XXXX, not applied to borrowers mortgage account ending acc # XXXX with XXXX, The Mortgage Servicer on this FHA Loan, XXXX, failed to notify the borrower with regulatory compliance of servicing, of the borrowers escrow account, and misapplied mortgage payments, Borrowers Mortgage Payments have fluctuated above the allowable threshold regulations per state law and compliance for an FHA Loan. The inconsistent fluctuation of mortgage payments, the unaccounted-for mortgage payments/funds and misuse of misapplied escrow funds, over collection and force-placed insurance, while Borrower was insured under active hazard insurance issued by XXXX/XXXX XXXX paid the premium of {$1400.00} to XXXX XXXX.
- XXXX canceled Borrowers Hazard Insurance on XX/XX/XXXX, by calling XXXX/XXXX Insurance, and the premium paid by borrower XX/XX/XXXX of {$1400.00}, was directly sent to XXXX, see Mortgage Statements XX/XX/XXXX * This reflects XXXX received a premium of {$1400.00} from XXXX XXXX on enforced policy.
- XXXX the force-placed property insurance as of XX/XX/XXXX, at twice the annual premium, see mortgage statements XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. The borrower in receipt of a letter of communication from XXXX to Borrower XX/XX/XXXX, XXXX, reflective of this transaction. XXXX retained Borrowers premium refund of insurance policy, and still sorted the escrow account of events and copy of refunded policy premium of {$1400.00} on XX/XX/XXXX, from XXXX XXXX XXXX.to Borrower by XXXX XXXX on XX/XX/XXXX in the amount of {$1400.00}, received via USPS, and verbal verification of this performed by Borrower and Sr. Loan FHA Underwriter Full refund of XXXX policy # XXXX to Borrower in the amount of {$1400.00} premium 5 days after XX/XX/XXXX.
- The dated material received from XXXX to Borrower, while borrower provides evidence of insurance with cross dates and coverage periods. to Flagstar Bank, new mortgage account number of xxXXXX was issued per delinquent statement received XXXX, via USPS.
- The statement received on XX/XX/XXXX, was the first time the borrower had any correspondence from Flagstar Bank. The borrowers credit was now reporting delinquent on his mortgage greater than 90 days reporting late, not paid, per credit report pulled XX/XX/XXXX. The borrower is unable to obtain credit for the downgrade of a car with XXXX, and for ECOA Delinquent Mortgage, code.
- CREDIT REPORT dated XX/XX/XXXX FCRA. The Flagstar Bank Mortgage Statements from XX/XX/XXXX, acc # XXXX and the XXXX Servicing Statements and Escrow Account # XXXX overlap reflective of unapplied and misapplied payments, as well as reversal of payments by Flagstar Bank dated XX/XX/XXXX, while the mortgage statement for XX/XX/XXXX with FLAGSTAR acc # XXXX was reflecting the Borrower is now past due reflective of last communication mortgage statement dated XX/XX/XXXX, while the county taxes reflect disbursed from escrow statement with Flagstar $ ( XXXX ) date XX/XX/XXXX, the county taxes are not yet paid or disbursed as of the XXXX County Tax Assessors office statement dated XX/XX/XXXX - Flagstar dated XX/XX/XXXX CK # XXXX [ ] XXXX MISAPPLICATION REVERSAL ] ***See unapplied escrows, the allowable RESPA increase to Borrowers MIP is over RESPA Compliance, ML XXXX-XXXX. FHA Handbook 4000.3 - The force placed insurance by XXXX on XX/XX/XXXX, while ( borrower held 2 policies, was forced placed insurance by XXXX see XXXX Binder coverage period is through XX/XX/XXXX to XX/XX/XXXX with policy number # XXXX. Cenlar communication sent to borrower By XXXX dated XXXX XXXX. HUD/FHA sent communication dated XX/XX/XXXX MIP Refund due to Borrower of {$2600.00}. Copy of certified mailing with return receipt is attached Borrower also was requested to verify his SSN, Name address and Phone number on additional communication dated XX/XX/XXXX from HUD/FHA. Additional communication received by from XXXX Borrower to reverify his SSN FORM NUMBER and a XXXX to verify his TIN. In addition, his XXXX Mortgage Interest Statement was received CORRECTED, from XXXX, and NO XXXX Mortgage Interest statement has been received by Borrower reflecting the remaining months XXXX and XX/XX/XXXX.
- Borrower listed the subject Property XX/XX/XXXX and received a cash offer for his home on XX/XX/XXXX XXXX XXXX Contract enclosed. Borrowers Name is spelled incorrectly on the contract ; therefore, the contract is not executed. The borrower has not been able to set up any online mortgage account with Flagstar Bank as of XX/XX/XXXX, online, attempted 3 times, Flagstar Bank does not recognize the Borrowers SSN or Loan Number Assigned per mortgage statements received by Flagstar Bank dated XX/XX/XXXX. The borrower also attempted to order a payoff from Flagstar bank when attempted to create a login and account with Flagstar Bank, on XX/XX/XXXX. The borrower is unable to proceed with the sale of his home. Unable to obtain a payoff from Flagstar, and not able to establish account ownership with SSN and Account number with Flagstar Bank online portal, see print outs and feedback on this attempt by Borrower, time date and stamped. XX/XX/XXXX.
- The borrower has supplied additional bank statements online print outs from XXXX XXXX, His personal financial institution, checking account number ending XXXX. This is an FHA Loan. With FHA Case number per DOCS in the file when Loan Originated with Universal Lending XX/XX/XXXX. Conditional Approval Only* No XXXX Completed or signed.
- Borrower received communication from XXXX, dated XX/XX/XXXX, from Department of HUD, FHA, identifying themselves as XXXX, referencing Lender ID number XXXX, and this communication is for the direct endorsement of a MIP refund on a case number, not assigned as of 18months after the origination of this FHA Loan by XXXX XXXX, transferred to Agent XXXX XXXX, per Agent transfer letter and POA executed, in file by Seller XXXX, and XXXX XXXX, on XX/XX/XXXX.
- No FHA case number has been assigned, because there has been no approval on this loan, was ever issued, there is a conditional approval upon acceptance compliance doc in file with disclosures from the origination of this loan by XXXX, closing instructions, and prelim title work, sellers statement, a bill of sale to our Borrower for {$10.00}, and XXXX then paying themselves off again. The XXXX, has not been endorsed by the XXXX XXXX Underwriter. And the loan clearly doesnt meet lending guidelines, or with compliance or within guidelines.
- The MIP refund document has been sent certified mail back to XXXX by Borrower, and so has the 3rd Party Borrowers Authorization to Flagstar Bank by USPS certified return receipt mail as of XX/XX/XXXX. 3rd party Authorization received from certified mail from Flagstar.
The Following Citations are prevalent : - FHA 4155.1 Chapter 1 Section B item 3.c - 4155.1 Chapter 4. Section C. Item 2.k - 4155.1 Chapter 1. Section B. Item 3.d - 4155.1. Chapter 5 Section A items 1.a - HUD 4330.1 Rev -5 - HMDA Regulation B - 5-A-2. Assumption/ Secondary Marketing - 4155.1 Chapter 5. Section A Item 2. C - # 10 ( 92900LT ) Release of Assumption
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| 04/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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In XX/XX/XXXX, XXXX XXXX sold the right to my mortgage for my XXXX XXXX home to Flagstar Bank. I never received notification from XXXX XXXX or Flagstar of the change in loan servicer. At around the same time, the loan for my house of residence was also changed. The loan was originally serviced by XXXX XXXX and was purchased by XXXX XXXX. I did receive notification of this change. This notification came by snail mail to my house of residence in XXXX XXXX. My complaint is that the lack of communication, lack of due diligence, and lack of customer service attention though the complaint process with Flagstar has now led to untrue and unfair reporting to the credit bureaus negatively, affecting my credit score and credit history.
I never learned of the change in loan servicing until XX/XX/XXXX. On that day I received a text from an investor interested in purchasing the XXXX XXXX home. I was confused. The house was not for sale and, what I thought, was in good financial standing. I received more texts and calls throughout the day about my home being in foreclosure and them wanting to buy it, while lawyers contacted me about representing me as they tried to save my home. I contacted my loan servicer, XXXX XXXX, to inquire. XXXX XXXX informed me that they had sold my mortgage back in XX/XX/XXXX. I asked the agent why I hadnt received notification of this change. They stated a letter was sent to the XXXX XXXX home. I never received it. I asked why it wasnt sent to my residence in XXXX XXXX. They said they didnt have that address. Not true. I asked what email they had sent it to. They didnt. I explained I had always received correspondence from XXXX XXXX via email. I asked why they hadnt called me. They said the only phone number they had for me was an old work phone from when the loan originated. The agent explained that their online service portal doesnt talk to their basic profile contact information. The agent gave me the information for Flagstar. I immediately called them after getting off the phone with XXXX XXXX, but, learned they were based in XXXX, MI and had closed for the day.
The next morning, XX/XX/XXXX, I called Flagstar first thing in the morning to figure out what was going on with my loan. I was sent directly to the claims department because my loan payments were not current. They offered to make an adjustment to my loan payments to help me with my financial problems. I explained I didnt need that, I was ready to make the payment in full. I explained the only reason I hadnt paid is because I was never informed Flagstar was the new owner of my loan. The agent informed me the loan had entered pre-foreclosure. After about 30 minutes of back and forth regarding the loan, pre-foreclosure, me not receiving notification, and modifications to the loan, the agent finally understood I was ready to make a single payment to bring the loan current. The agent assured me if I made the payment the same day, no further action would be taken. The agent gave me the bank information and I went to my bank and ordered the wire transfer for {$18000.00} which included seven months of mortgage ( including the month of XXXX, an upcoming payment ) and a corporate advance fee. I asked what a corporate advance fee was. He couldnt explain it. I asked for an explanation, but never got one. After confirming the wire with my bank, I called Flagstar back to confirm they had received it. They could not confirm that they had received the payment and said it takes a few days to process such payments.
I called back again XX/XX/XXXX to confirm the payment.. I continued this for the next few days until they could give me proof, in writing, that my account was showing as current. The Flagstar agents would tell me they couldnt give me proof of payment. I would have to wait until the payment showed up as paid in my online account.
Once the payment finally populated in my account in XXXX, there were many other charges attached to my account. These included the following ( numbers are totals, many were multiple smaller line items ) : Corporate Advance : {$1200.00} Attorney Fees : {$1300.00} Vacant Property : {$150.00} Foreclosure : {$300.00} Inspection : {$60.00} Title : {$300.00} I have issues with all of these charges. I asked multiple times about thecorporate advance. I never got an answer on this one, after multiple calls and inquiries. They company never followed up. As for the attorney fees, it is obvious the bank was charging me for services rendered on the part of the bank. There is a vacant property fee, which is inaccurate. The house has been occupied by the same renters since XXXX of XXXX. I was charged for foreclosure fees, but, was never informed that I entered foreclosure. I later learned that Flagstar reported entering foreclosure to the credit bureaus in XX/XX/XXXX. That was after the payment was made in full to bring the account to current. It was explained to me by Flagstar agents that the inspection fee was to pay for someone to see if the house was vacant. Someone was sent on four separate occasions, but, I pointed out not once did they go and knock on the door. This would have made it clear that the house was not vacant and would have helped alert my renters to the fact that there was a problem with the loan. This is another example of lack of due process and lack of effort on Flagstars part. Finally, there is a title fee of {$300.00}. Last I checked, there was no change to the title. Why have I been charged this?
During my call on XX/XX/XXXX, to follow up on a previous verbal complaint I had lodged with Flagstar regarding the charges above and the inaccurate and unfair reporting to the credit bureaus, I was told that the previous verbal complaint ( from XX/XX/XXXX ) had not been submitted. The agent ( # XXXX ) told me, That is an error on our part. I was also told that the only form of written complaints that the company accepts is written and submitted via snail mail. I had submitted multiple verbal complaints via telephone and had gotten nowhere. I had looked for options through Flagstars website, but found nothing. When I asked about submitting a complaint via their website, they said that wasnt an option. I was then directed to the credit bureaus if I would like to make a complaint. I spoke with XXXX and also with my loan agent. They directed me to your institution to complete this complaint.
As you will see in my supporting documents, I always had enough money to make the required payments in a timely manner, only XXXX XXXX did not share my correct contact information and Flagstar did not complete their legal requirements of due diligence in contacting me as the new loan servicer. My wife and I continue to be contacted by real estate investors attempting to purchase the XXXX XXXX home and lawyers attempting to save the home. After XX/XX/XXXX, I also received mail from the XXXX XXXX County Clerk notifying me that a Notice of Default had been filed on the XXXX XXXX home. This was sent to my house of residence. In review, the county knew where to find me ( by snail mail ), lawyers knew where to find me ( by phone and snail mail ), and investors knew where to find me ( by phone and snail mail ). Even my parents were contacted by investors asking them to help me decide on selling my home to them! But, Flagstar could not contact me for five months, let alone get out of the car and knock on the door of the home they thought was vacant. This is clearly a lack of due diligence. Flagstar filed the Notice of Default with the county, but didn't simply ask for my contact information. My current mailing address is also shown on the credit report I received from XXXX. I am guessing they could have coordinated with them for this information.
I am requesting the negative credit reporting from XX/XX/XXXX - XX/XX/XXXX by Flagstar be adjusted. I also demand the Foreclosure Initiated reported to the credit bureaus in XX/XX/XXXX by Flagstar be rescinded. How are they reporting an initiation of foreclosure after the date I made a payment to bring my account to current? It is clearly shown in Flagstar documents that the payment was made on XX/XX/XXXX, yet, Flagstar reported to the credit bureaus in XXXX that a foreclosure had been initiated.
As you will see with my attached bank statements, I was always willing and able to make the needed mortgage payments. In no way was I taking advantage of the change in loan servicer to benefit financially. You will also see in my credit report that I always make my payments on time and I am a reliable borrower with a stable job. The unjust and irresponsible reporting by Flagstar, along with the lack of effort and information sharing exhibited by XXXX XXXX should not affect my credit score, nor my finances by being asked to pay fees that do not apply to my account. Thank you in advance for considering this case, your time, and realizing I am a consumer in need of help.
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| 06/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Dear CFPB : Below is the letter we sent to Flagstar Bank.
It summarizes the complaint and situation.
Flagstar Bank has rejected any appeal to re-instate this loan according to their original agreement after misleading us to make incorrect payment amounts or to not make payments. This predatory advice led them to cancelling our loan modification after making 6 months of payments to this new agreement and never receiving loan documents despite repeated attempts. All of which is described in detail in the below letter. I am hoping there is a place for me to attach related and supporting documents within this online CFPB complaint forum.
Date of letter to Flagstar : XX/XX/XXXX Dear Flagstar Bank : Hardship Relief Task Force Attention : XXXX Re : Loan Modification Account Name : XXXX XXXX Loan # : XXXX Loan Details Address : XXXX, Alaska XXXX My wife and I were impacted by the Covid pandemic due to reduction of income hardship. This represented a significant decrease in income and we decided to take advantage of the Emergency Covid Relief Loan Mitigation Forbearance program being offered in XXXX.
In XXXX of XXXX, we contacted Flagstar to end our forbearance. Flagstar instructed to begin the XXXX XXXX XXXX XXXX option which began in XX/XX/XXXX. We received and returned our Terms and Conditions document in XX/XX/XXXX and made our first of three predetermined loan payments starting in XX/XX/XXXX. We successfully completed the agreed upon modified monthly payment ( third payment ) in the amount of {$2900.00} of the three month trial period ; completed on time in XX/XX/XXXX.
We were instructed that we would be receiving updated loan documents and conditions paperwork to reflect the new loan modification with 3 % interest rate and with similar monthly payment amount of {$2900.00}. We were to look for these documents to arrive in XX/XX/XXXX.
We were once again impacted by Covid when I was admitted to the hospital in late XX/XX/XXXX. I was intubated soon after and would not leave the hospital again until XX/XX/XXXX. However, as we were impacted for the second time by Covid in a terrible way this time, we did not pull out on the modified agreement. Through the blessings of the XXXX XXXX XXXX, my wife was able to honor the agreement and continue making monthly payments. A lump sum of ( $ ) {$8700.00}, was sent in XX/XX/XXXX, and was received by Flagstar to represent the XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, mortgage payments.
Regardless, we did not receive any updated documents from Flagstar, as promised, during these three months. My wife tried to contact the bank as often as she could while balancing the care of our XXXX XXXX XXXX son and all of the medical struggles that come with fighting for your husbands life in the hospital.
In XX/XX/XXXX, we still had not received any updated loan documents, a statement, or new conditions, etc. My wife called with the legal assistant to the local XXXX office to attempt to make the XX/XX/XXXX loan payment, as the XXXX required a statement in order to make a payment. Both my wife and the XXXX were quite shockingly told by Flagstar to not make a payment in XX/XX/XXXX. The reason given by Flagstar was that the payments that were made for the previous months in XXXX and XXXX had somehow interfered with the underwriting form being completed and they were told to not make any further payments until documents were received. They said the terms and conditions had not been updated and they could not produce a statement to reflect the modified terms for the XXXX to make payment.
By early XX/XX/XXXX, my wife called as we had not received any documents from Flagstar, as promised, and she tried once again to make a payment. She was again told by Flagstar to wait to pay until the documents from Flagstar were received. We assumed the XXXX and XX/XX/XXXX mortgage payments would be wrapped into the streamline loan modification, as is common in refinance and modification loans. However, when we called again on XX/XX/XXXX together, as I had finally recovered enough to come home from the hospital. To our dismay, we were told by Flagstar that we were two months behind in payments after previously being told not to pay, and we were informed that the Loan Modification had been cancelled in XX/XX/XXXX.
We escalated in XX/XX/XXXX and worked with XXXX, supervisor ID # XXXX. He looked into what exactly is happening with our account, as we have still have not paid XX/XX/XXXX due to not receiving any documents from Flagstar. Since that time in XX/XX/XXXX, we have been calling almost every week for an update and have been told every time that Flagstar would reach out to us. Our latest call on XX/XX/XXXX, was with XXXX, supervisor ID # XXXX. Upon her review of the account, she confirmed that the modification had been cancelled/terminated in XX/XX/XXXX and that the lump sum amount paid by the XXXX in XX/XX/XXXX, had been applied to months that the loan was in deferment status. She informed us that we would have to restart our modification process and make back payments as well.
We are extremely angry, frustrated, and upset with the lack of follow-through and response from Flagstar. Upset to discover this noncompliance from Flagstar, as it appears this very scenario to be predatory lending practices by Flagstar in purposefully delaying our loan documents. Starting with never issuing the updated terms in XXXX and advising us to not make payments in XXXX ; then labeling us delinquent and not honoring the original terms of our original modification agreement set forth in XX/XX/XXXX, and to result in cancellation of our modification after we fulfilled our end of the bargain. Flagstars actions and inactions are clearly fraudulent, deceptive, and absurd.
To recap : we have been calling every week for a resolve status since early XX/XX/XXXX with no resolve. In fact, we have been calling since XX/XX/XXXX for a resolve status with absolutely no resolve. This cancellation/termination has occurred all after we entered into a legally issued and agreed upon modification with Flagstar, XXXX XX/XX/XXXX. We met on time, the first three trial modification mortgage payments, in monthly amount of : {$2900.00}, per the modification repayment plan agreement with Flagstar, in XX/XX/XXXX. We made three additional mortgage payments, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, monthly amount : {$2900.00}. All while still waiting on loan documents ; which to this day have never arrived. We were then advised by Flagstar to stop paying our mortgage during our XXXX and XX/XX/XXXX phone calls with Flagstar, with instruction from Flagstar to wait until we received our modification loan documents to make our next payment.
Why were our loan documents not issued after the third trial payment in XX/XX/XXXX?
Why would our Loan Modification be cancelled long after we accepted and satisfied the terms of the agreement?
Why would we be told not to make a payment by your institution if we there was going to be a negative impact to our loan or loan status?
I am sure you understand our frustration at what must be a colossal mix-up of documentation- as this has been a Flagstar delinquency from the start. To resolve the problem, I would appreciate you find a solution to honor and modify the terms to reflect the 3 % interest rate we locked in when we began this modification term in XXXX of XXXX and to modify the terms to bring our account current today. If this means Flagstar has to modify the monthly terms to bring us current, then we expect that you will do that in good faith as we should not have to continue suffering, in loss, hardship, credit damage, or delinquency, in any way due to Flagstars failure to follow-through.
We are homeowners in good standing and have merely been wanting to pay our mortgage and plan to continue to stay in the property and continue to pay our mortgage. Surely we are the type of borrowers your bank and portfolio would want to continue doing business with.
Our account should reflect through your internal records the number of attempts made by us to continuously rectify this situation. We look forward to your timely response, so as to this point we have zero response or call back from anyone from any department at Flagstar, namely the closing and/or escalations team ( s ) at Flagstar.
I look forward to your reply and a resolution to my problem and will wait until ( XX/XX/XXXX ) before seeking help from the Consumer Protection Agency, Consumer Financial Protection Bureau, and the Better Business Bureau. Please contact me at the above address or by phone.
Sincerely, XXXX XXXX Enclosure ( s ) : Loan Details, Payment History, Third Party Authorization, Loan Modification Offer with signed Modification Terms, Email of original LM Doc and Email of Accept Modification Agreement
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| 08/03/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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To : Flagstar Mortgage From : CF RE : Account number XXXX XX/XX/XXXX To Whom it May Concern : Over the past few weeks I have diligently attempted to resolve the issue of my delinquent account. I have been in the loss mitigation process since XX/XX/XXXX due to delays in communication on the part of Flagstar, extended wait times ( up to one hour and 15 minutes with no answer and no call back as the system indicated ), and alleged missing information that I know was submitted. At one point, it was nearly impossible to reach anyone at Flagstar which made communication nearly impossible to achieve which caused major delays in the processing of my applications. I was told that it was my responsibility to keep calling back.
I have had one application closed due the request of an additional pay stub which I was unable to retrieve from my place of employment until the building reopened in XXXX, and the second completed application was denied.. I filed an appeal immediately after which was denied as well. On the same day I received the appeal denial letter, I also received a package with an application for a partial claim. I did not complete the partial claim forms because I had already sought assistance from the XXXX XXXX of XXXX. My certified mortgage counselor assisted me in completing and receiving a grant through XXXX XXXX, OH.
I completed authorization forms for mortgage counselor to communicate with Flagstar on my behalf. She contacted Flagstar and inquired about the process for bringing my mortgage current. She was given the amount of {$5100.00}. No other information was relayed at that time. I uploaded the notification that I received the grant and called to confirm that documentation had been received ( including the amount ). The representative confirmed it had been received and that underwriting would review it. He also stated that I did not need to be concerned about the status of my loan at that time.
After a few days, I began checking online and have called customer service numerous times to find out the status of the account. I have also attempted to reach my single point of contact, XXXX XXXX ( XXXX ), throughout the entire process. Unfortunately, she is never available so Ive never had an opportunity to speak with her.
At first I was told the funds had not yet been received. Around XX/XX/XXXX I was told the funds had been received but would need time to process. By mid XXXX, I was told that the funds were there but they were not from the XXXX but from a partial claim which I never applied for. When I explained that the partial claim application was on the table in front of me, the representative became frustrated and told me someone would call me back later in regard to my circumstances. No one called.
I called again on XX/XX/XXXX because I saw no change online and wanted to make my next mortgage payment before late fees were applied. I was told I had until XXXX XXXX on XX/XX/XXXX before late fees would be applied. I spoke to 4 different individuals for over two hours attempting to resolve this matter by that time. Unfortunately, no one knew what was wrong or what to do. In fact, the representatives could not even decide what my actual monthly payment was supposed to be because it changed at some point last year. In one of those conversations I was also told that there was some sort of hangup regarding my bankruptcy which was XXXX in XXXX of XXXX.
I was finally connected with a gentleman named XXXX who seemed to be a little more knowledgeable. He spoke with a supervisor as well as some other departments then finally asked that I give a call back the following Friday to ensure Flagstar employees had adequate time to update the system.
I called back the following week only to be verified and asked to explain my situation three more times. I was eventually transferred to XXXX ( XXXX ) who was also helpful but still did not quite understand what was wrong or what to do. He did state that he believed the payment had not applied because the system was not balancing for some reason. He spoke with different people and emailed another department and asked me to call back the following Monday because it would take them a while to respond. I asked if anyone could give me a call back when they found out what was going on and was told that Flagstar representatives do not make call outs because they are so busy. I explained that I did not want to take the time to speak with various people, be verified multiple times or explain my situation over and over again. I was told to ask to speak directly to him. So, when I did call back on Friday, XX/XX/XXXX, I was transferred from one representative to another who would not simply connect me with XXXX but decided she wanted a shot at figuring out this puzzle. This representative was XXXX ( XXXX ).
I asked XXXX to please read the notes so that she could see what XXXX told me and transfer me. She explained that the notes are in descending order so she would have to read through numerous sets of notes in order to get caught up. So, to help myself remain calm, I simply began explaining the situation, AGAIN ( Im pretty sure this would be the 8th or 9th time ). After some time, she eventually contacted XXXX by messenger or email and he replied that the department he contacted the week before said I needed a Reinstatement Quote. I asked XXXX to explain and she stated that I needed to contact the attorney on record to find out exactly how much I owe to reinstate my loan. I was taken aback as neither my mortgage counselor nor I had been informed about this process when we first contacted Flagstar for the amount needed to bring the account current. When I questioned the representative about this I was told that some representatives wouldnt know that so basically, sorry about my luck. : Additionally, I was told that if the payment were a part of the XXXX program it would have been handled differently but instead the payment was probably treated like some random third party was paying my mortgage so they were not responsible for not properly advising us. I would love to meet the individual paying {$5100.00} to random people behind on their mortgage. Regardless, I feel that if ANYONE calls in from an agency of any kind, the representatives need to provide accurate information.
I was also confused when XXXX went on to say my home was in the process of foreclosure but I never received any documentation to that effect. The only notification I ever received from an attorney was a collections letter which didnt even have a phone number on it let alone the words foreclosure. I had to XXXX the attorney 's name in order to inquire. The attorney returned my call and before I could say anything, I was told that my account was in loss mitigation so I needed to contact Flagstar not him. I explained this to XXXX. Needless to say, this was all devastating news as one of the main reasons I fell behind on my mortgage was because I had to have a roof installed along with collapsing soffits and damaged fascia and gutters replaced. That is quite an investment into a property that is in the process of being taken away from me.
On Monday, XX/XX/XXXX, I called the attorney. I received the reinstatement quote in the mail today in the amount {$7300.00} ( valid through XX/XX/XXXX ), which included all kinds of fees and advances that I was not aware of. Today is XX/XX/XXXX. This total amount is supposed to be paid to the attorney even though {$5100.00} has already been paid. Regardless, I dont even have {$2200.00} to pay the balance. So, I contacted my mortgage counselor and she researched options and suggested I attempt to seek assistance for the balance through XXXX tXXXX XXXXXXXX. So, I completed that application today and it is currently in Pending Eligibility Review status.
I am writing today because, as of last week, my mortgage was in suspended foreclosure status. I want to make sure Flagstar is aware of the problems I have faced attempting to resolve this issue and to inform you that I am waiting for a response from the state mortgage assistance agency. I am assuming there is no one to contact me to confirm receipt of this letter or to advise me in any way. I am extremely disappointed in the way this has been handled and can only hope that someone will read this letter and make an attempt to rectify the situation.
Regards, XXXX
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| 11/16/2018 |
Yes |
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- Trouble during payment process
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Web |
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XXXX XXXX XXXX XXXX sold my Loan to Flagstar Bank in XXXX. XXXX informed me that Flagstar would be getting in contact within 30 days of the sale of the loan to let me know where I would be sending in payments, any changes to the loan agreement, and new loan number. In the past, when my loans were transferred from one company to the next it took 15-days for them to get back with me. I waited for the response and not came. Therefore, when it came closer to my XX/XX/XXXX billing date, I decided to send a partial payment to XXXX XXXX XXXX XXXX, knowing that they would transfer any money being paid to them to the new loan manager. I sent that payment in on XX/XX/2018. The payment was for {$420.00}. I did this through my XXXX online checking services. XXXX normally puts a partial payment into a suspense account to the full amount is paid.
I continued to wait for a notice from Flagstar. It still did not come in and it was 11 days past my XX/XX/XXXX billing date. I was getting nervous. So, I decided to pay the rest and sent it to XXXX XXXX XXXX XXXX thinking that it would get transferred to Flagstar right away. On XX/XX/2018, I send {$1400.00} to XXXX XXXX XXXX XXXX. I am thinking I should be in the clear because that mortgage payment should reach Flagstar.
I finally get a correspondence letter from Flagstar, stating that they are now the servicer of my mortgage and I need to send payments to them, etc and that my first mortgage payment should have been done on XX/XX/2018. Well, I was thinking that was kind of funny since this correspondence was dated the XX/XX/XXXX, XXXX. Not thinking anything of it, since I had already sent my XXXX Mortgage payment to XXXX and they should transfer those funds over to Flagstar. A few days go by and I started being bombarded with phone calls from XXXX. Not thinking anything of it, I did not answer any of the calls. Around three or four days of this, I finally decided to check my voice messages. It was Flagstar with an important business matter that needed to be taking care of. I call Flagstar and they tell me I am late with XXXX payment. I went on to explain the situation and they tell me not to worry about it that XXXX has 60-days to transfer over all things related to the loan that was sold to them. I hang up with the Loan Specialist. I continue to get the calls and then I get my statement telling me I am still behind on my XXXX payment. Feeling a little perturbed, I call Flagstar back to see whats going on ( this is around XX/XX/2018 ). They tell me that they have {$420.00} dollars sitting in a suspense account that was sent over to them from XXXX, but they have yet to receive the {$1400.00}. The Flagstar loan counselor tells me not to worry about it. If I paid XXXX, then they have to transfer all funds related to the loan that was transferred to Flagstar. Im like okay. I ask about the XXXX payment and they tell me I should hold off to see if the XXXX payment has arrived first or the XXXX payment will go towards the XXXX payment and then you will be behind on the XXXX payment. She then tells me not to be overly stressed about it because you will not have any negative effects on your credit for 60 days or late payment fees. However, we are now going on 16 days that my mortgage has been passed due which in fact should not be, since I have paid this payment. I decide to call XXXX to find out what is going on and they tell me they have transferred everything having to do with the loan. They tell me I should send a proof of payment from my bank showing that I paid the bill. I call back to Flagstar and they tell me that is not necessary and that technically XXXX has 60 days for this to happen. I keep telling them that XXXX has transferred everything. In the meantime, dont worry about it.
I keep getting phone calls from Flagstar for the next couple of weeks and I ignore it. Then I get a notice in the mail from Flagstar dated XX/XX/2018. This notice refers to potential foreclosure counseling and such. I really start to worry. I call back to Flagstar referring to the letters and constant phone calls. They tell me not to worry about it because these are done automatically. I tell them I am worried about it and I tell them that I paid the {$1400.00} owed to mortgage. They keep telling me they havent received it yet. I am getting perturbed because the {$1400.00} cleared my banking account along with the {$420.00} to cover my mortgage payment. They tell me they still have not received the second part that I owe. The thought that I paid {$1400.00}, it cleared my bank, and it was out there in limbo was making me very angry. In addition, Flagstar was technically accusing me of not paying my Mortgage payment on time. Which I did. I request that they contact XXXX for me to find out where my payment went. They tell me they could do that, but XXXX would not give out certain information about a loan from a Third Party. In my head, I am thinking you are not a Third Party anymore. You own the darn loan. I hang up with Flagstar hoping that they get in contact with XXXX. A few days past and my XXXX payment is due, so I pay that. I send {$1800.00} to Flagstar through my online checking services from my bank to make sure that is on time. It ends up clearing my bank. I do not receive any phone calls from Flagstar for a couple of days. Then I receive another one. Now they tell me, I still owe {$1300.00} for my XXXX payment. So, I call again. I get the same ole run around. The conversation goes in circles. I am frustrated so, I call XXXX again to find out what the XXXX is going on. They sent my {$420.00} payment, which was in Flagstars suspense count. I say I know this but what happened to the {$1400.00} dollars that I sent to them that was supposed to be transferred. They do a little digging and they tell me that the {$1400.00} dollars was received and cashed on XX/XX/2018. Three days after I sent it to them. I ask them then why hasnt it been transferred? The loan counselor tells me it normally takes two to three weeks to transfer and that it should have showed up on their end. She then tells me that sometimes when payments are broken up they tend to put some of the money towards the principle of the loan because they do not know if the payment was for the principle or the actual Mortgage payment. She tells me to call Flagstar back and find out if this happened and ask them to refund it from the principle and place it where it belongs which is the Mortgage payment. I take the advice I call Flagstar and to come to find out they received {$1400.00} from XXXX that they applied to my principle versus my mortgage. I ask them to do what the counselor at XXXX XXXX XXXX XXXX told me to do. The Loan Counselor from Flagstar says she is going to take care of it and apologizes. This all happens on XX/XX/2018. Two days later, I get a phone call from Flagstar again. They tell me to give them a call that it is important. I call them back and they tell me that the money that I sent for XXXX mortgage payment was applied for XXXX and I still owe {$1300.00} for XXXX. I lose it. I tell them that was taken care of on Tuesday the XX/XX/XXXX and I go on to explain again. This conversation lasts for close to 20 minutes. I keep tell him that my frustration is intended for him, but he would feel the say way if someone kept telling you that you didnt pay and in fact you did, but everybody keeps telling you didnt or they did not know where it is. I know for a fact that if it was on the other foot the person I was talking to would be upset because {$1400.00} of your money is nowhere to be found, but then it is found and then they are telling you that was not the case. He then tells me he is going to put me on hold. I am put on hold for another 10 minutes. In the process of waiting on hold, I am disconnected. I call back right away. I get a different counselor. I am overly frustrated at this point because I am going to have to go over the situation again. I explain to her it would be easier for me to talk to the original person I was talking too before I was disconnected. She puts me on hold and to try and get the counselor back on the phone. She then returns to tell me that she found the person and that he would call me back. He never called me back..It is yet to be resolved and I have until XX/XX/XXXX to get it resolved before negative effects start to occur.
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| 04/01/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I lost my job during the pandemic, on XX/XX/XXXX. I had not retained employment by the close of the month and called Flagstar Bank to inform them that i would need to enroll in the covid 19 forbearance program. I asserted this was a temporary hardship, that i was planning to retain the home, and that i just wanted my payments deffered to the end of my loan, keeping everything the same except the loan length terms, accounting for the forbearance months at the end. I was assured that this was an option available to me and that it would be completed once my hardship was resolved. I had a hardship packet drafted by XXXX law sent to all my creditors informing them i was being impacted by my job loss during the pandemic. I followed all protocols set forth by Flagstar to report on my situation monthly. I had a series of medical situations hit our household causing me to be under employed for resolving my hardship concerning my mortgage. I reported all this during my monthly check ins, and was verbally assured each time that my deferral option was still available and that would be what happened a long as i continued to follow the forbearance protocols. This went on until XX/XX/XXXX when i was told by a Flagstar rep that i was no longer eligible for forbearance, and that if i didnt start making regularly scheduled payments on my mortgage, in conjunction with the missed payments in the amount of XXXX from the forbearance period that i would go into foreclosure. I informed the rep that under the cares act i was actually afforded XXXX more months and that they were unable to demand the full forbearance amount all at once, and recited the va servicers handbook clause to them that denied them that. The rep stated that it was at the servicers discretion to allow me to continue in forbearance or not, and that unfortunately since i had a va serviced loan that i was actually not eligible for defferment. I was obviously shocked at this revelation as i had been verbally assured the entire time i was in forbearance that deferment was not only an option, but was the action that was going to be taken once my hardship was resolved. I explained all this to the rep and was simply told " sorry you were told that, but you're ineligible regardless. '' I then went through a series of managers, and had my case " expedited to escalations '' where i was informed that va loans weren't ever eligible for defferment. I called my va rep, who informed my that the va couldn't " make '' the servicer ( flagstar ) give me more forbearance time, nor could they " make '' them give me a deferment, even though i was continually verbally told i was getting that option. I informed her that they were trying to force me into something called a streamline modification, and that i was not wanting that option. She gave me some resources to get some help. I started making my payments again in XX/XX/XXXX per Flagstar 's demands. I continued to be forced to make my payments over the phone with the covid task force, so every single time i call i have to reassert that yes I'm trying to retain my home, i continually explain that every time i call i am given different information, from ppl in the same dept. I was threatened with foreclosure in XXXX because i kept rejecting the high pressure streamline modification they kept trying to push me into. I continued to make the payments as requested on the timeline requested by Flagstar and continued to request deferment and was told that my case had been sent to the underwriters to see if i could be given a defferment since the va loans had recently become available for defferments. I told the rep that the modification to the va loan terms was completed on XX/XX/XXXX, BEFORE i came out of forbearance, so why was i being denied, especially since complying with all protocols set forth by Flagstar. I was told that it was because i had missed more payments than what was allowed to be considered for defferment, and that compliance didn't necessarily impact my ability to be given defferment. I then contacted a 3rd party with XXXX XXXX, and had them contact Flagstar with me, only then with the 3rd party did flagstar assure me that i wasn't in foreclosure, that i wasn't in danger of going into foreclosure, and that my account WAS being reviewed by under writers for a possible partial claim, which in flagstar speak means defferment. Then made XXXX 's payment, was asked by the rep what was going on with my account, told them I'm doing what I'm asked and that i was told it was waiting for a review. Called to make febs payment, had the rep take the payment from a different account with the same bank, for some reason they still tried to take the payment from the other account, was charged an ach fee from my bank, XXXX, i called the same day i realized the mistake had been made, and corrected the payment, i was told to submit documents showing i was charged the ach and that a XXXX would review the recorded call showing i gave new account info and that i would either be reimbursed or that my account would be credited. I followed reimbursed protocols on this, and was sent an email by the company asking why they would be responsible for reimbursement, i explained it again in the email what i was promised, and provided supporting docs, silence. I then called to make my XXXX payment, and was casually told by the rep who was taking my payment that if i was able to make a double payment this month that i would then become eligible for defferment, because since i make my payments after the first of the month that technically it puts me at 13 months behind instead of 12, and if i could get my account up to date, where it looks like im only 12 months behind that i would be within company policy to qualify for defferment. I became extremely upset at this, as this was the first time i had heard anything about being able to actually do something to get defferment and if that was the case why wasn't i given more time to get some resources together since apparently it had to be done by XX/XX/XXXX to make me eligible. I was apologized to and told that if i could get the money together to call back, make the payment and deferral would be guaranteed. My payment cleared my XXXX bank on XX/XX/XXXX. On XX/XX/XXXX i received my tax refund money, and called Flagstar Bank at XXXX am, i was told the task force had to handle my call and they opened at XXXX, so i called back then. I was connected to a rep, i told her my situation, that i was calling to make this extra payment so that i could FINALLY be provided the defferment i deserved. She informed me that there was no such thing within flagstar, that she had never heard of any such incentive plan to get defferals, and started to look back at all the notes in my account detailing all of my months of compliance, detailing all of my conversions with reps from the company. She told me that she was sorry that i was misinformed, but that she needed more time to review all of the notes, and that she was going to ( yet again ) expedite this to her escalations XXXX. This rep told me her name was XXXX and that her rep id number was XXXX. She promised to call back to follow up no later than XX/XX/XXXX. There was no mention of paperwork in route to me. I received my loan modification with partial claim offer on XX/XX/XXXX, and was given only until XX/XX/XXXX to accept. The packet in the mail from them details how now all of a sudden i owe not XXXX from unpaid forbearance payments, but instead owe XXXX and they have the listed months of defferment at XXXX in this new modification offer, and when i add up the missed payments, the missed escrow, and the missed interest ( which i was understanding was paused during forbearance ) it doesn't equal the XXXX they're calling for to be rolled into the modification, all of those numbers only equal up to XXXX. Not only has this company been predatory on a XXXX veteran and continually intentionally misinforming me ( said veteran ) but they're literally trying to force me to not only repay what i owe ( i have no problem paying what i owe, hence the defferment seeking ) but now they're trying to tack on an extra XXXX on to it too? Egregious and abusive lending practices, and i don't deserve it and neither does anyone else.
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| 02/20/2019 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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Flagstar failed and refused to answer 4-5 emails to the dedicated email address : XXXX to : ServicingManagement [ XXXX ], XXXX XX/XX/XXXX, XXXX, XXXX XXXX with XXXX letter to Office of President attached letter to the office of the president also sent to Flagstar Office of Compliance to revoke my acceptance of how Flagstar paid my tax escrow thru a 3rd party vendor, XXXX XXXX. In XXXX I revoked acceptance by letter XXXX, XXXX renewed XX/XX/XXXX. Flagstar by letter dated XX/XX/XXXX made untrue, deceptive and misleading statements ; misstated the law and said opting out of the 3rd party vendor payment was " not an option '' letter dated XX/XX/XXXX, in disregard and contrary to Ch XXXX. Flagstar intentionally ignored my direct payment request pursuant to Ch XXXX of Wis. Stats. My XXXX taxes were not paid timely ; they were paid in XXXX thru and by the 3rd party vendor I revoked acceptance. Accordingly I sent those multiple emails, again, to correct the errors and get an explanation why ; Flagstar failed and refused to reply to any inquiry whether by letter or multiple emails ; two XXXX letters [ XX/XX/XXXX ] one to the Office of the President, one to Office of Compliance, same date which Flagstar failed and refused to answer all toward changing my tax escrow options pursuant to sec 138.52 5m 3. ( a ) I have copies of all XXXX & XXXX emails, letters and addresses A fair resolution to this matter : Flagstar should be sanctioned for innocent or intentional misleading and inaccurate statements of the law ; pay incidental and consequential damages for intentionally ignoring payment requests options authorized by Ch XXXX ; sanctioned for ignoring, failing and refusing to answer legitimate inquiries and being obstructive and dilatory and simply not telling the truth and removed from any approved listing for servicing VA loans.
I have additional information available to submit via e-mail.
Flagstar has a broad history of complaints, obstructive dilatory behavior ( s ) and institutional indifference toward mortgagors. See : 338 complaints on one ( 1 ) site XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 5m ) ( a ) In this subsection, escrow agent '' means a person who receives escrow payments on behalf of itself or another person.
( b ) 1. Except as provided in par. ( e ), if an escrow is required to assure the payment of property taxes, a bank, credit union, savings bank , savings and loan association or mortgage banker which originates a loan on or after XX/XX/XXXX, shall, before the loan closing, provide the borrower with a written notice clearly stating that the borrower may require the escrow agent to make payments in any manner specified in subd. 3. from the amount escrowed to pay property taxes and the responsibilities of the borrower and escrow agent as provided in subds. 4. and 5.
2. Except as provided in par. ( e ), if an escrow is required to assure the payment of property taxes for a loan originated before XX/XX/XXXX, the escrow agent shall send, by XX/XX/XXXX, written notice to the borrower clearly stating that the borrower may require the escrow agent to make payments in any manner specified in subd. 3. from the amount escrowed to pay property taxes and the responsibilities of the borrower and escrow agent as provided in subds. 4. and 5.
3. Except as provided in par. ( e ), a borrower may require an escrow agent who receives escrow payments to assure the payment of the borrower 's property taxes to do any of the following, if the borrower notifies the escrow agent as provided in subd. 4. and if the borrower is current in his or her loan payments : a. Except as provided in subd. 3m., by XX/XX/XXXX, send to the borrower a check in the amount of the funds held in escrow for the payment of property taxes, made payable to the borrower and the town, city or village treasurer authorized to collect the tax.
b. Pay the property taxes by XX/XX/XXXX, if the escrow agent has received a tax statement for that property by XX/XX/XXXX.
c. Pay the property taxes when due.
3m. In its sole discretion, an escrow agent may send a check under subd. 3. a. that is made payable only to the borrower.
4. To require the escrow agent to make payments in any of the manners specified in subd. 3., the borrower shall send, by XX/XX/XXXX, written notice to the escrow agent specifying the manner, from the 3 choices under subd. 3., that the borrower wants the escrow agent to make payments. Except as provided in subd. 5. b., once notified, the escrow agent shall annually make payments in that manner unless the borrower is not current in his or her loan payments or unless otherwise notified in writing by the borrower by XX/XX/XXXX.
5.
a. If the borrower chooses to receive payments as provided in subd. 3. a. or receives payment under subd. 3m., the borrower shall annually, by XX/XX/XXXX, send to the person to whom the borrower makes his or her loan payments a copy of the receipt for paid property taxes.
b. If the borrower fails to comply with subd. 5. a., the borrower loses the option of receiving payments that year in the manner specified in subd. 3. a. During the next year, the borrower may again receive payments under subd. 3. a. if the borrower renotifies the escrow agent by sending written notice to the escrow agent by XX/XX/XXXX of the next year and if the borrower is current in his or her loan payments.
6. If the borrower sends the check received under subd. 3. a. to the town, city or village treasurer after the county has assumed responsibility for collecting property taxes, the town, city or village treasurer shall accept the check and pay over to the county treasurer the amount of the check. If the amount of the check sent by the borrower to the town, city or village treasurer exceeds the amount of property taxes owed by the borrower, the town, city or village treasurer shall refund the excess amount to the borrower and, if the county has assumed responsibility for collecting property taxes, pay over to the county treasurer the remaining amount of the check.
( c ) A borrower may establish an escrow account required for the payment of taxes and insurance in a financial institution, as defined in s. 710.05 ( 1 ) ( c ), of the borrower 's choice if the escrow agent fails to comply with par. ( b ) 3., unless the lender or person to whom the loan is sold or released demonstrates that the financial institution is incapable of servicing the escrow account.
( d ) If a borrower establishes an escrow account under par. ( c ), the borrower shall annually, by XX/XX/XXXX, send to the person to whom the borrower makes his or her loan payments verification of the amounts which the borrower deposited in the escrow account during the previous 12 months and copies of receipts for taxes and insurance paid during the previous 12 months.
( e ) Paragraphs ( b ) to ( d ) do not apply to an escrow required in connection with a loan to assure the payment of property taxes, whether the loan is originated before, on or after XX/XX/XXXX, if it is the practice of the escrow agent to, by XX/XX/XXXX, pay to the borrower the amount held in escrow for the payment of property taxes or to send the borrower a check in the amount of the funds held in escrow for the payment of property taxes, made payable to the borrower and the treasurer authorized to collect the tax. If the escrow agent in any year chooses not to make the payment by XX/XX/XXXX for any reason other than because the borrower is not current in his or her loan payments, the escrow agent shall send, by XX/XX/XXXX of that year, written notice to the borrower clearly stating that the borrower may require the escrow agent to make payments in any manner specified in par. ( b ) 3. from the amount escrowed to pay property taxes and the responsibilities of the borrower and escrow agent as provided in par. ( b ) 4. and 5.
138.057 Penalties. Any lender who intentionally violates s. 138.053, 138.055 or 138.056 is liable to the borrower for all excess interest collected, plus interest thereon at the rate of 5 percent per year. In addition, the borrower may recover actual damages, including incidental and consequential damages, sustained by reason of the violation.
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| 05/26/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX is when my forbearance was granted with Flagstar Bank, as explained it was for three months and if I needed an extension. I had to state that I did within a timely manner. My forbearance was extended until XX/XX/XXXX and payments shall resume on XX/XX/XXXX. I had to call customer service to find out my options as i would not be able to resume payments on XX/XX/XXXX due to having XXXX. According to the Covid-19 Forbearance and XXXX borrowers may have an extension up to a maximum of 12 months. The representative did not offer me an extension but referred me to the website to apply for help.12 U.S. Code 2702 - Mortgages eligi
ble for assistance : No assistance shall be extended with respect to any mortgage under this chapter unless ( 1 ) the holder of the mortgage has indicated to the mortgagor its intention to foreclose ; ( 2 ) the mortgagor and holder of the mortgage have certified that circumstances make it probable that there will be a foreclosure and that the mortgagor is in need of emergency mortgage relief as authorized by this chapter ; ( 3 ) payments under the mortgage have been delinquent for at least three months ; ( 4 ) the mortgagor has incurred a substantial reduction in income as a result of involuntary unemployment or underemployment due to adverse economic conditions or medical conditions and is financially unable to make full mortgage payments ; ( 5 ) there is a reasonable prospect that the mortgagor will be able to make the adjustments necessary for a full resumption of mortgage payments; and ( 6 ) the mortgaged property is the principal residence of the mortgagor.
As per this USC I was not given this option. I have paid fees which were not to be included upon purchasing this home and those fees can be applied to offset the balance due. As per 15 U.S. Code 1605- Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges. Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges.
( 2 ) Service or carrying charge.
( 3 ) Loan fee, finders fee, or similar charge.
( 4 ) Fee for an investigation or credit report.
( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss.
( 6 ) Borrower-paid mortgage broker fees, including fees paid directly to the broker or the lender ( for delivery to the broker ) whether such fees are paid in cash or financed.
( b ) Life, accident, or health insurance premiums included in finance charge Charges or premiums for credit life, accident, or health insurance written in connection with any consumer credit transaction shall be included in the finance charges unless ( 1 ) the coverage of the debtor by the insurance is not a factor in the approval by the creditor of the extension of credit, and this fact is clearly disclosed in writing to the person applying for or obtaining the extension of credit ; and ( 2 ) in order to obtain the insurance in connection with the extension of credit, the person to whom the credit is extended must give specific affirmative written indication of his desire to do so after written disclosure to him of the cost thereof.
( c ) Property damage and liability insurance premiums included in finance charge Charges or premiums for insurance, written in connection with any consumer credit transaction, against loss of or damage to property or against liability arising out of the ownership or use of property, shall be included in the finance charge unless a clear and specific statement in writing is furnished by the creditor to the person to whom the credit is extended, setting forth the cost of the insurance if obtained from or through the creditor, and stating that the person to whom the credit is extended may choose the person through which the insurance is to be obtained.
( d ) Items exempted from computation of finance charge in all credit transactions If any of the following items is itemized and disclosed in accordance with the regulations of the Bureau in connection with any transaction, then the creditor need not include that item in the computation of the finance charge with respect to that transaction : ( 1 ) Fees and charges prescribed by law which actually are or will be paid to public officials for determining the existence of or for perfecting or releasing or satisfying any security related to the credit transaction.
( 2 ) The premium payable for any insurance in lieu of perfecting any security interest otherwise required by the creditor in connection with the transaction, if the premium does not exceed the fees and charges described in paragraph ( 1 ) which would otherwise be payable.
( 3 ) Any tax levied on security instruments or on documents evidencing indebtedness if the payment of such taxes is a precondition for recording the instrument securing the evidence of indebtedness.
( e ) Items exempted from computation of finance charge in extensions of credit secured by an interest in real property The following items, when charged in connection with any extension of credit secured by an interest in real property, shall not be included in the computation of the finance charge with respect to that transaction : ( 1 ) Fees or premiums for title examination, title insurance, or similar purposes.
( 2 ) Fees for preparation of loan-related documents.
( 3 ) Escrows for future payments of taxes and insurance.
( 4 ) Fees for notarizing deeds and other documents.
( 5 ) Appraisal fees, including fees related to any pest infestation or flood hazard inspections conducted prior to closing.
( 6 ) Credit reports.
( f ) Tolerances for accuracy In connection with credit transactions not under an open end credit plan that are secured by real property or a dwelling, the disclosure of the finance charge and other disclosures affected by any finance charge ( 1 ) shall be treated as being accurate for purposes of this subchapter if the amount disclosed as the finance charge ( A ) does not vary from the actual finance charge by more than {$100.00} ; or ( B ) is greater than the amount required to be disclosed under this subchapter ; and ( 2 ) shall be treated as being accurate for purposes of section 1635 of this title if ( A ) except as provided in subparagraph ( B ), the amount disclosed as the finance charge does not vary from the actual finance charge by more than an amount equal to one-half of one percent of the total amount of credit extended; or ( B ) in the case of a transaction, other than a mortgage referred to in section 1602 ( aa ) [ 1 ] of this title, which ( i ) is a refinancing of the principal balance then due and any accrued and unpaid finance charges of a residential mortgage transaction as defined in section 1602 ( w ) 1 of this title, or is any subsequent refinancing of such a transaction ; and ( ii ) does not provide any new consolidation or new advance ; if the amount disclosed as the finance charge does not vary from the actual finance charge by more than an amount equal to one percent of the total amount of credit extended.
Respectfully according to the law.
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| 08/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Days after setting up automated withdrawals with my initial loan servicer, the loan was transferred to the service of Flagstar. As a result, the automatic payment feature that I had just implemented ( please see attached autopay confirmation ) was interrupted. It would be more than four months before I realized that none of my mortgage payments had been withdrawn. I understand this is a long time without realizing withdrawals were not being made. But, a quick look at my credit history and its clear that the methods I used to ensure my bills were paid was successful. One hundred percent successful until this incident.
This was, and still is, absolutely sickening to me. My biggest fear related to the home purchase was specifically being late on a payment and damaging my credit. And this is exactly the reason I set up automatic payments in the first place. To remove human error. To give me peace of mind. To know that I will never be late on any payment to a lender. That is also why my credit report and credit score are near perfect ( again, the only blemish being this issue with Flagstar ). Every single other account I have open currently has no record of any late payment.
XX/XX/XXXX was the first time I was made aware that my automated monthly mortgage payments had not been processed. The situation was aggravated by a long period of time between closing and the date of the first payment. This concerned me, so I set up autopay with XXXX and scheduled the first payment well in advance of the due date. I did this specifically to protect myself against any possible problems that can occur when first initializing autopay. Additionally, and even though it would never be an issue, I established overdraft protection with my personal bank, XXXX XXXX. A week or two after setting up autopay with XXXX, I received a hard copy confirmation, via mail, verifying autopay was set up successfully.
After receiving that letter, I was supremely confident that I had covered all my bases. I had done everything possible to ensure my mortgage payments would never be missed, late, or not received for any reason. Or, so I thought. There would be more than four months between me receiving the confirmation letter from XXXX and me to go through my junk mail. Somewhere in that pile of junk was a letter from a bank, of which I had never heard before, trying to get my attention with mentions of litigation, missed mortgage payments, debt collection agencies, foreclosure, and more.. After re-reading a few times, frantically combing through my bank statements ( still, I thought it was a misunderstanding ), I came to the understanding, for the very first time, that a new company ( XXXX XXXX ) had purchased my loan, that the service provider was now different, and with this change the new provider ( Flagstar Bank ) would now require that I go through the automated payment sign-up process again in order to continue them. To my knowledge, I didn't receive any phone or email messages letting me know there was any sort of issue or problem. Indeed, in late XX/XX/XXXX, two months after the first missed payment, I was approved for an auto loan. My credit was scrutinized during this process and came back with nothing that would suggest I was delinquent on my mortgage.
Incredulous, I immediately called XXXX and spoke with a representative. I let them know my non-payment had nothing to do with insufficient funds, or any reason other than honest oversight and unfortunate coincidence. This was my first home purchase, and I was not aware that the first month is typically when these mortgages are purchased by other companies to be used as investment securities. I still would have assumed the automated payments would continue, but I would have been more vigilant over my bank statements to ensure the money was being automatically withdrawn.
I was a wreck and the XXXX representative was fantastic that day ( XX/XX/XXXX ), and quickly relieved my concern and helped me make things right. Unfortunately, her calm dont worry about a thing, well take care of it right now, belied just how serious this situation was, and how it could haunt me for up to SEVEN YEARS!! As far as credit reporting and future loan opportunities are concerned, having a 90-day late mark on my history is potentially as troubling as having a personal bankruptcy.
Unaware of the severity of the situation at the time, I ultimately paid the entire lump-sum to get current ( {$7000.00} ). I did not ask for any sort of accommodation or to enroll in payment plan installments as this was a technical issue, not a financial distress situation ( which I can prove and have offered to prove ). I also established autopay with Flagstar that same day and have been vigilantly overseeing payments to ensure this never happens again, which, from my credit report, shows clearly that it has not.
Fast forward to XX/XX/XXXX. With mortgage rates reaching all-time lows, I reached out to my broker to inquire about refinancing as I was hoping to take advantage of the lowered interest rates. He informed me that an initial pre-verification showed that I would be approved for a 3.25 % interest rate. But he also informed me of a 90-day non-payment disclosure on my credit report from Flagstar. I was in disbelief upon hearing this. The missed payments were unquestionably due to a technical issue. The account was made current as soon as the error was discovered. And the person I spoke to made it seem as though no credit agencies had or would be contacted.
I explained all the above to my mortgage broker. Unphased, he replied that because this was a technical issue, I should have no problem disputing it by calling or writing Flagstar, and that they would be able to remove it from my credit report. So, after speaking with my broker, I mailed a letter to Flagstar detailing the events and asking that they remove the 90-day non-payment from my credit report. I received a reply a few weeks later stating my request was denied. I was incredulous. My entire adult life making sure I kept an impeccable credit history, completely wiped away by one technical oversight.
Since then, I have placed four phone calls to Flagstar, waiting on hold for at least 30 minutes in all four instances, and have spoken with more than five separate agents. They all stated that since they tried to contact me, there was no fault on their end and they would not entertain the idea of removing this from my credit report. My latest phone calls were placed this past XXXX as I had been told from my mortgage broker that after one year, I may be able to call again to see if my credit report could be adjusted. The representatives at Flagstar continued to be uninterested in hearing my side of the story, or that is was even plausible that someone wouldnt receive mail or voicemails from them. What I found to be surprising and insulting was the refinancing offer from Flagstar in XX/XX/XXXX XXXX attached ) for a lower interest rate only to be told over the phone that I was ineligible for that offer due to the 90-day non-payment they refuse to remove.
This entire situation has been a nightmare and the fact that it could remain on my credit report for possibly seven years is incredibly distressing. I am clearly not someone with questionable credit or a questionable credit history. My credit is excellent, and my entire credit report is flawless up until Flagstar acquired the loan from XXXX and my automatic payments were no longer being accepted. This was in no way due to financial distress - which I was, and am more than willing, to prove - and my credit reflects this.
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| 11/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I purchased my home at the beginning of XXXX, and this being my first home, I was required to purchase PMI since I did not have a 20 % down payment. Flagstar Bank was assigned as my servicer and I began researching my options for removal of PMI immediately since real estate prices in XXXX, Colorado were increasing so rapidly. In XXXX of XXXX, I submit my application for removal of PMI based on improvements made to the property ( of which there are many ), and opted to have an appraisal once my application was processed. Things were fine until the company I work for lost several large commercial projects due to Covid 19, and instead of laying anyone off, were able to keep everyone by cutting hours. I reached out to Flagstar Bank to talk about my options and was able to enter into a temporary forbearance plan which we originally set up to last three months, and eventually ended up extending it for six. This started in XXXX of XXXX, and I resumed payments in XXXX of XXXX. Flagstar reached out several times to discuss what my options were with finalizing the forbearance, and each time I let the representatives know I was looking into several options and would get back to them, but every single day a new representative would call and question me about the same thing. During this time, I had filled out an application with XXXX XXXX XXXX Assistance Program - Homeowner Assistance Fund for Assistance covering the months of mortgage payments I had missed including filling out a Third Party Release. I never heard anything else about the Homeowner Assistance Fund, but Flagstar continued to call me every day. Once I had all the paperwork in with HAF, I called Flagstar to finalize anything necessary with the forbearance plan and the woman I spoke to presented me with the same options every other representative had every single day they would call. I let her know that I had filled out the application with HAF and that was the route I would like to take and she told me, " you can't chose that option its too late, '' and I pointed out that the date on the application was within whatever timeframe they needed to meet the requirements and she said " well you have already been payed in a deferred payment plan because you hadn't made a decision up until this point. '' I told her I had spoken with several reps who I let know I was working on options and that this particular option wasn't even presented to me- I found it on my own - to which the woman seemed genuinely surprised- which also caused me to feel alarmed ( that I wasn't presented with this option but maybe was supposed to have been ). I never signed or agreed to anything with Flagstar, they only keep telling me to " refer back to the physical documents sent out '' - so I assumed I was out of luck and had to work on their terms with this issue. What ended up happening- and I would definitely NOT chosen this option if I knew this was the case ( I didn't chose it to begin with they chose for me )- was that a subordination loan was created in the amount of some $ XXXX - which I am still having trouble understanding what it consists of - no clear breakdown provided, even in the physical documents. The way it was presented to me, when a representative was informing me of " almost '' all my options was that my balance would just stay stagnant just that portion would stay not be included in the interest calculations - a second mortgage was never mentioned. For a several months my mortgage was showing the original amount plus this subordination loan, and I called several times to explain that it shouldn't be both and the reps assured me that it was and to " refer to the documents sent out '' ( this issue has since been resolved ). Fast forward to XX/XX/XXXX, I receive a letter regarding the PMI removal ( a response from my XX/XX/XXXX request ) asking for additional information on the property improvements ( which was included on the original application from the previous month ), but I complied and filled out this information once again in a formal letter and returned it to them as they requested. I never heard anything back from them regarding that but did get a notice in XXXX that my mortgage was being transferred on XX/XX/XXXX to XXXX XXXX XXXX. Throughout this whole mess, I was willing to just move forward with the path that Flagstar set me on even though it was not the one I specifie- this is my mortgage and responsibility and so that's fine, however, the issue that brings me here is that one of the 'additional " stipulations XXXX XXXX specifies on their PMI removal requirements application is that " there must not be any subordination leins against the property '' and obviously this is what Flagstar set me up in - but this was NOT one of the stipulations that Flagstar had on their PMI removal application. Now I am screwed because unless I refinance into a 7 % interest loan from my 2.875 % - I am stuck paying PMI - an added {$200.00} per month/ {$2400.00} per year - unless I come up with the extra {$10000.00} to pay the subordination loan or refinance - either way I am screwed! This is not fair or ethical for them to do since I requested this removal almost a year ago and my property has had significant improvements which they are aware of - between the payments I've made, increase in neighborhood property value, and improvements to my property ( re-plumbed house, brand new roof, all new professional landscaping, addition of a laundry room when there was not one, replaced carpet with hardwood floors, remodeled bathroom, upgraded electrical, etc. ), and offering to pay for the appraisal this should have been an opened-and-closed situation, but since their first response and after sending them the same information they already had for a second time, never received a response again. Now instead of just the PMI issue I am bringing to light the unethical nature of the process they took to " resolve '' my forbearance on my behalf as well.
I will include the PMI removal paperwork in the attachments, as well as the XXXX XXXX Assistance Programs Third Party Release form but I do not have the original application from them since it was filled out online. I will also attach the Forbearance Options from Flagstar ( which again, does not give an option for what I was trying to pursue and I'd like to note that I never signed this but upon rereading apparently making one contractual mortgage payment automatically 'opted " me in since I started making payments again in XXXX ). Then I received a Payment Deferral Agreement from XXXX, the representative I spoke with who refused to process my XXXX XXXX XXXX Application ( please also note this document is not signed by me ). I am happy to provide any of the documents I've received from XXXX XXXX Servicer if requested, although I am not sure that would be helpful.
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| 11/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Complaint Against Flagstar Bank XXXX XXXX XXXX XXXX XXXX.
XXXX XX/XX/XXXX On XXXX XX/XX/XXXX my wife XXXX and I began a process of refinancing our existing loan with Flagstar Bank. Our existing loan with Flagstar was in good standing, but we wanted to take advantage of lower interest rates. We had no idea of the difficulties we were about to face.
The initial loan application process was handled by XXXX XXXX ( XXXX XXXX ), and it proceeded acceptably well, except for some contradictory information on the form regarding whether or not the mortgage property in question represented the primary residence or not. XXXX part of the form stated that the property was the primary residence, while another part of the form stated otherwise. ( The correct answer was that the property is indeed our primary residence. ) I was told by XXXX that this discrepancy would be rectified.
In XXXX we received our conditional loan approval notification from Flagstar, along with a new loan processor XXXX XXXX. It was noticed that the contradictory information mentioned before had not yet been resolved. I was assured by XXXX that resolution would come prior to the finalization of the loan paperwork.
By the middle of XXXX all additional requested information ( W2s, paystubs, etc. ) had been forwarded to Flagstar, along with a message sent to both XXXX and XXXX to please update the mortgage paperwork. We did not receive any further communication until XXXX XXXX, when XXXX asked us for newly updated paystubs as well as a letter of explanation that additional requested funds would be used for paying off a XXXX on the property. No acknowledgement of the need to update the paperwork was given.
On XXXX XXXX we now had a third loan processor working on our case XXXX XXXX, who phoned me up with an apology on how slowly the loan application had been proceeding. He presented himself as the one who would come in and fix everything. I mentioned to him again the need to update the paperwork, and he assured me that it would be handled. He also requested a current statement from our XXXX company, which we provided on XXXX XXXX.
On XXXX XXXX we got another email from XXXX, requesting a XXXX payoff statement regarding our XXXX. Such was provided.
On XXXX XXXX we received the final mortgage documents, and noticed that there were still errors on them. The county listed for our residence was XXXX County, when it should have been XXXX County. ( XXXX is a city in Wyoming. XXXX is a county in Colorado. ) We also noticed that the closing documentation did not properly reflect the correct payoff figures from the latest XXXX payoff statement. Since an email to XXXX resulted in an auto-generated Out of the Office message XXXX I posted a message to the official Flagstar loan application messaging app : Hello XXXX - Per request from XXXX XXXX XXXX days ago, I have obtained a XXXX payoff statement and uploaded it. Unfortunately these figures are different that what is on our closing documentation, so the closing documentation will have to be updated prior to our closing at XXXX XXXX on XXXX XX/XX/XXXX. You have mentioned to me repeatedly that any issues with the documentation can be quickly remedied, so I would ask that that be done now. Thanks. XXXX XXXX XXXX, XXXX XXXX XXXX With closing scheduled for noon on XXXX XXXX and still no response, I emailed XXXX, XXXX, and XXXX to the effect that closing would not occur. I asked to speak with a supervisor. No response. We refused to close, and we refused to continue the loan processing with Flagstar.
Here is where it starts getting strange. We went to the Flagstar website in the first week of XXXX to make our usual mortgage payment. Flagstar had apparently closed our pre-existing mortgage account, although no refinancing had taken place! There was no option available for us to make our mortgage payment. It was only after a call to Flagstar customer service ( where we reminded them that we still owed them money ) that days later we were able to make an albeit late payment.
In XXXX, we decided to try the refinancing again with a different company. All went well except that in XXXX an issue was encountered with the property title search. The title company escrow assistant emailed us on XXXX XXXX with the following message : Good morning, XXXX XXXX! I searched the county records yesterday and found that the reason we were not showing the Flagstar Mortgage that was opened in XXXX is because it was released in XX/XX/XXXX. Did you refinance your first mortgage around that time?
We explained to her our history with the attempted Flagstar refinance. Her response : I understand now. In order for the mortgage to be refinanced they will need to reinstate and record a new Deed of Trust. I know it is inconvenient but please call Flagstar Mortgage and let them know that the Deed of Trust for the mortgage was released, please ask that they record the Deed of Trust the reinstated the mortgage.
On XXXX XXXX my wife spoke with XXXX ( XXXX ) in Flagstar customer service regarding the reinstatement of the deed of trust for our current mortgage with them, because it had been released in error. She indicated that she was sending a ticket to the Release Team and that we should allow XXXX XXXX business days for the processing to go all the way through to XXXX County.
On XXXX XXXX we received notification from the escrow assistant that the county records still did not show a filing for the reinstated deed of trust.
On XXXX XXXX I followed up with XXXX at Flagstar customer service, and they confirmed that they had not reinstated the deed. The procedure for doing so was reinitiated, and we were told to allow for another XXXX XXXX business days.
On XXXX XXXX, after confirming that the Deed of Trust still had not been reinstated, I spoke again with Flagstar customer service ( actually with the same customer service agent, XXXX, again ), and found out that apparently there had been some issue Flagstar had with reinstating the Deed of Trust something about restrictions in the state of Colorado. I was informed that the issue had been moved to Flagstars legal department. The agent told me that she submitted another ticket with urgency to the team, and that we should expect a response sometime next week and that was only to get an estimate of how long it would actually take to fully resolve the issue.
At this point my wife and I simply dont know what to do. Will we be able to refinance with this XXXX company in time before the terms expire? We simply have no control over this. We are at the mercy of a large company that appears to care nothing about the needs of ordinary people.
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| 04/08/2021 |
Yes |
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- Trouble during payment process
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Web |
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XX/XX/XXXX I was approved for a US Federal Program managed by the state of North Carolina to prevent foreclosure managed by the XXXX. At this time, I was not in arrears on my mortgage payments and had been approved for the program due to my employer closing a zone and laying off employees. The guarantees of this program, listed with the federally initiated program is a Stay Of Foreclosure, verification of residency, and property maintenance as usual while in the program. XXXX XXXX XXXX XXXX XXXX spent many months trying to get current amount owed with my mortgage status.
After I mailed XXXX, XXXX payment, Flagstar reversed a portion of the payment, keeping the {$1200.00} portion where it disappeared and in XXXX, they added a 30 days late payment to my credit report. Even with the Federal Stay protections and the guarantee of a federal housing agency that the loan was under their protections, Flagstar sent a man to the home to " inspect '', which was nothing more than take photographs, peek into our windows, and beat on our door and place a notice of debt collection, which was not supposed to happen. The XXXX federal program and automatic stay prevented any negative actions by the mortgage company while the mortgage was monitored for whatever changes the agency saw fit to initiate to protect me as a homeowner. Flagstar began to add miscellaneous fees that we disputed. First, they know we are homeowners, living inside the home with a family. Secondly, we are governed by an HOA and have a standard of living to uphold. Third, there was always constant work being done inside and outside of the house as there is an exterior fountain and water feature, extensive landscape and gardening, and a pool which we spent many hours maintaining. We even paid for roof and insulation repairs and were in the middle of lawn work when the agent came to " verify '' the home wasn't abandoned. Lastly, the terms of the contract with XXXX XXXX that you must remain in the home and maintain the home. There was no legal need nor concern for Flagstar to violate our protections this way.
Flagstar charged my mortgage account over {$1700.00} in " investor fees '' in which they can not explain the legitimacy of. As I stated, I have receipts of money spent on supplies and invoices for professional work done in the home, such as new floor, paint, shingles, and an entire overhaul of the flashing while Flagstar was charging us as a " vacant '' home. We have school aged children and pets and live an active lifestyle and work outside often and there was never any suspicion the home was at risk for vacancy after having just closed our loan XX/XX/XXXX and investing {$30000.00} in updates and maintenance. We have maintained a subscription for security and also have a XXXX doorbell system that has been active since XXXX, XXXX. Also, Flagstar has added many fees to the mortgage with no explanation of the sources.
Finally, after many complaints and investigations into what the actual mortgage balance was, XXXX relented and agreed to an inflated amount to bring our mortgage current. The amount does not match the actual mortgage due including late fees, and I'm concerned that Flagstar has inadvertently taken funds that could have paid down our mortgage. Flagstar continued to increase the amount due to bring the loan current even after finalizing in XX/XX/XXXX. The " suspense '' amount continued to increase and many unexplained charges were padded into my mortgage.
XXXX XXXX XXXX had a final dollar amount and the documents were were processed confirming the loan would be updated as current and that all previous late notations on the credit reports would be removed due to the Automatic Stay and Federal Housing program stipulations. The total sum of {$17000.00} was electronically issued to Flagstar Bank via wire transfer, and {$1000.00} of this amount was for " lender cushion '' with no future explanation how the funds would be disbursed. This {$17000.00} included multiple drive by fees in which Flagstar charged $ XXXX {$200.00} to have a man take pictures of my home to see if it was occupied as well and many fees randomly added to my mortgage balance.
After verifying the funds has been cleared in XX/XX/XXXX, Flagstar 's drive-by agent came to our house again, peeking into windows and taking photos and we were charged the fee again. In XX/XX/XXXX, the same man came by and charged another drive-by fee to our mortgage but he didn't get out of the car.
As of XXXX, XXXX, Flagstar continued to report my mortgage as late with the credit bureaus and harass me for non-payment. I received collections calls from Flagstar through XXXX, XXXX.
In XX/XX/XXXX, Flagstar referred me to HUD for a program to become compliant, while not posting the advance payments I made on my mortgage a month early and continuing to report me late to the credit bureau. HUD forced me to comply with terms of an interview while being just as confused as I was when they found out my mortgage payments were up-to-date. Flagstar continued to keep my mortgage in the loss mitigation department through XX/XX/XXXX. The forced compliance with HUD counselors was embarrassing, time-wasting, and it should have been for customers who actually needed their assistance. HUD counselors stated they were legally obligated to continue the process because Flagstar loss mitigation had placed my mortgage with HUD and refused to remove it months after complaints were filed.
After receiving a full payment of over {$2600.00} which is Principal, Interest, and PMI, another {$320.00} added again for " suspense '' and then I was forced to pay another {$79.00} over the phone in XXXX, XXXX and was still reported late to the credit bureaus even though XXXX 's payment was made on XX/XX/XXXX. XXXX agents told me I wasn't required to pay any additional funds to Flagstar and that Flagstar was required to communicate with XXXX as I was under federal program protection and XXXX acted as my agent.
Flagstar continued to improperly report my mortgage balance throughout XXXX in spite of multiple attempts to rectify by agents at XXXX and their own refusal to allow me to speak to a resolutions specialist to correct my mortgage because it was placed in Loss Mitigation where it was consistently improperly handled and my housing rights were violated.
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| 11/23/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/XXXX We reached 80 % loan-to-value on our original purchase price and mailed a PMI Cancellation Request to Flagstar Bank with a check for {$120.00} so that they could perform the Brokers Price Opinion. When I called them previously to ask about this, they said they would mail the decision to us in about 4 weeks.
XX/XX/XXXX I Called Flagstar Bank ( XXXX ) XXXX They said they never received the check. They advised to place a stop payment on the check and mail a new check. Paid {$30.00} to place stop payment on {$120.00} check.
XX/XX/XXXX Mailed new check with PMI cancellation request and a check for {$120.00}.
XX/XX/XXXX A bank representative came to our house and performed appraisal.
XX/XX/XXXX Flagstar Bank sent a decision on the PMI waiver request and the results of the Appraisal. Documentation they sent us states the BPO produced a value of {$360000.00} and in order to cancel PMI we need to pay down your principal balance by {$15000.00} to bring your loan-to-value to 80 %.
XX/XX/XXXX I Called Flagstar Bank to ask some questions about disputing the results of the B.P.O. In the end we decided not to fight the B.P.O and to pay the {$15000.00} to bring the new loan-to-value to 80 %.
XX/XX/XXXX The documentation Flagstar Bank sent us states : If you would like to pursue this option, please send a cashiers check and a copy of this letter to the following address : Flagstar Bank Attn : PMI Department XXXX XXXX XXXX XXXX XXXX, MI XXXX My wife got a cashiers check from her bank, for {$15000.00} and mailed the cashiers check along with the PMI letter to the address above.
XX/XX/XXXX I Called Flagstar Bank. Asked why the check had not been posted to our account. They said they havent received the check yet. Told them I know the check arrived on XX/XX/XXXX and provided them with the USPS tracking information. I gave them my email and they said they would get back to me via email in 3-5 business days. I never heard back from them.
XX/XX/XXXX I Called Flagstar Bank in the evening. Spoke to XXXX. Explained the situation. During call, she said that she was sending the case to the PMI department. She provided me with the Flagstar Bank Case number. She said if I dont here from them to call back Tuesday-Wednesday before XXXX so that a supervisor could be spoken to.
XX/XX/XXXX I Called Flagstar Bank. Spoke to XXXX again. XXXX said there was a new note on the account dated XX/XX/XXXX reading, Borrower paid down to 80 % loan to value, sending PMI waiver to management for approval. I asked her why my cashiers check had not shown up on my principal balance. I explained to her my concerns that it is a live check with certified money and that means money is no longer in my account. She spoke with a supervisor and called the PMI department. She said they thought the check went to another department and they should find it within 3-5 business days and they would call me once the problem was resolved. We never heard back.
XX/XX/XXXX I called Flagstar Bank. Spoke to XXXX. He contacted an agent in the mail room. He said they are reviewing the case. He said no one signed for it. I re-iterated my concerns about it being a cashiers check and this being the second piece of mail they have lost ( see XX/XX/XXXX ). He said he would call me back today to get the matter of the checks location resolved. XXXX called me back within 15 minutes and stated Flagstar Bank had lost the check. He said he notated the account with this information and said I needed to cancel the cashiers check. Once I cancelled the check and got my money back I could pay down the {$15000.00} over the online payment system. He said this would have to be done in two separate payments, since the maximum principal payment per day is {$15000.00}. I responded I would begin this cancellation process and get back to them. He said once the process is done the PMI department would reimburse the additional PMI payments I had paid since the check was lost.
XX/XX/XXXX After some back and forth with our personal bank, beginning on XX/XX/XXXX, to determine the process to cancel a cashiers check, our personal bank said in order for them to get us our money back in a timely fashion, Flagstar Bank would need to fill out, sign and notarize an affidavit saying the check was lost by them, FlagstarBank. Our personal bank sent the affidavit via email to us to send to FlagstarBank.
XX/XX/XXXX I Called Flagstar Bank. Spoke to XXXX. I sent the affidavit via e-mail to Flagstar Bank during the phone conversation. XXXX received it and attached it to our account. She said we should here back by tomorrow. I reiterated my concerns about the check being lost and my concerns about them not getting back to me. We never heard back.
XX/XX/XXXX ICalled Flagstar Bank. Spoke to XXXX. I stated we had not heard back from them and we need the affidavit signed, notarized and sent to our personal bank or us. They have already determined they lost the check ( See XX/XX/XXXX ). XXXX put me on the phone with a supervisor. I told him my concerns and he stated it would be 5 to 15 business days before they could handle the request. He said the research center will sign and return the form. I told him my concerns about the missing money.
1. Im paying interest on {$15000.00} that they lost on XX/XX/XXXX.
2. Im still paying PMI.
He said I would be able to do a reimbursement request to get my additional interest paid back. He said I will have to perform this calculation and they would review it and approve it. He also said the PMI Dept. would reimburse me for the additional PMI payments I have paid.
XX/XX/XXXX I Called Flagstar Bank. Spoke to XXXX. Asked her about the status of the affidavit. She stated it was with the Research Center but has now been sent to the cashier for evaluation as the research center will not sign it. Spoke to supervisor, XXXX. He stated the person who is dealing with the case was in a meeting, but that he would get back to me today ( XX/XX/XXXX ) with an answer as to where things stand. We have not heard back.
XX/XX/XXXX Wrote and Submitted this complaint.Note that I have attached two attachments : 3 and 7. I have 8 total attachments but I did not include them all since they contain personal information. Please contact me if you need this information.
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| 11/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I closed on my home loan with Flagstar Bank on XX/XX/2021. On XXXX XXXX, while reviewing my bank statement, I noticed the XXXX house paymenthad increased {$300.00} ( {$470.00} to XXXX ). I didn't understand why thepayment had increased, so I called Flagstar ( XXXX XXXX ). I was connected with XXXX in the insurance service center. He told me that a lender placed policy was taken out on my home with XXXX XXXX in the amount of {$670.00}, which was paid from my escrow account. He reviewed the situation and told me that someone had examined my loan and had decided that my dwelling was not a townhouse ( it is ), but a single family dwelling. Thus, it was felt a fire policy was needed to insure the structure. He assured me this was a mistake and that my townhome policy issued at closing with XXXX was sufficient. He further explainedthat I was due a refund ( {$670.00} ) and he sent me, via email, an ACH refund request form. I completed the form and returned it via email on XXXX XXXX. XXXX told me to expect my refund in 5-7 days. ( See ACH attachments ) As a side note, on XXXX XXXX I pulled up my online account with Flagstar and while reviewing the escrow analysis, noticed that the Flagstar auditor had made an error. In his/her analysis, my taxes had been doubled ( {$2400.00} ). The correct estimated amount due for 2021 was {$1200.00}. I had to write an email to Flagstar explaining the error and asking for another analysis. It was reviewed and adjusted. ( see tax attachments ) I called Flagstar again XXXX XXXX because I had not receivedmy ACH refund as promised by XXXX. I can not recall who I spoke within the insurance service center. The person told me that what I was previously told ( by XXXX ) was incorrect.The actual reason the lender placed policy was issued was because I had not sent Flagstar a copy of the townhome master policy covering the structure. I was told two notices requesting the master policy had been sent to me with no response, thus the policy was issued. The notices were sent to my physical address ( XXXX XXXX XXXX ), not my mailing address ( XXXX XXXX XXXX ). I can not understand why Flagstar sent them to the wrong address, as I had called Flagstar shortly after closing on the loan and updated them as to the proper mailing address and phone number. I found out after closing the post office will not deliver to my home, thus requiring me to obtain a po box .Why couldn't Flagstar simply invest two minutes to call or email me before taking out a lender based policy and charging me {$670.00}? It would have certainly made for much better customer service! Also, why doesn't Flagstar request that such a copy of the policy be furnished at closing? Seems like a very poor business practice not to do so.
Furthermore, I was told that I needed to upload a copy of the master townhome policy. I was sent a link to upload the policy : '' ihaveinsurance.com ''. On XXXX XXXX and XXXX I uploaded the XXXX policy ( XXXX XXXX. ), was well as the new XXXX policy ( XXXX XXXX ) .Each upload was confirmed.The refund was never posted to my escrow account and I once again called Flagstar on XXXX XXXX. I spoke with XXXX. She told me that there was no indication of an upload of any documents to ihaveinsurance.com. One again, I uploaded the documents on XXXX XXXX and the upload was confirmed.
Still no refund, so I again called Flagstar on XXXX. I spoke with XXXX in the insurance service center. He told me that there was no evidence of any uploads of the master townhome policies to XXXX asked me to once again send the policies through ihaveinsurance.com. This was done and he assured me, while on the phone, that he had gotten both master policies, XXXX and XXXX. XXXX put me on hold telling me that he needed to send the policies to another person for review and refund. When he came back on the line he told me that the policy information had been accepted and a refund was in the works. He told me that the refund would be credited to my escrow account in up to 15 days.
So, after periodically checking online for the refund to my escrow account and seeing that it had not been deposited, I once again called Flagstar on XX/XX/XXXX. I spoke with XXXX in the insurance service center. She told me there was no indication anywhere in the computer system regarding any of the aforementioned ... .nothing!. XXXX told me that I needed to talk to someone in the " insurance department '' ( I was told she was in the " insurance dept. " }. She gave me the telephone number XXXX. I called the number and it was " the insurance claims center ''. The woman was very kind and told me that she could not help me, as this issue must be resolved through Flagstar 's insurance service center. At that point I had run out of patience!!!!
One additional note... .From the mishandling of this escrow refund, as well as miscalculating my tax liability, I feel that I am much more capable of properly handling my escrow than Flagstar Bank.Therefore, I applied for an Escrow Waiver on XXXX XXXX. Flagstar did not even bother to get in touch with me regarding the waiver. ( see Escrow Waiver attachments ) I will not begin to try and understand the lack of professionalism with Flagstar Bank. I have never received such poor customer service ... .anywhere! No one I've dealt with seems to know what is going on. I sincerely need someone of competence to assist me with this matter. Therefore, I am requesting two things : a. that my refund of {$670.00}. for the lender placed policy be expedited and applied to my escrow account or returned by check to me.
b. that the Escrow Waiver that was previously submitted be approved and I be allowed to handle my own insurance and tax payments I understand that I have a tax payment that is due very soon, It is ok with me if Flagstar wants to pay this and then turn the escrow over to me. I will gladly pay the {$250.00}. fee for release of the escrow. I no longer want the frustration of dealing with Flagstar regarding my escrow account.
I look forward to hearing back regarding this matter in the near future. I am most appreciative of any help.
Additional note : I tried to upload the ihaveinsurance.com confirmations and your system would not allow it. I can send under separate cover if necessary.
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| 06/03/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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Flagstar Bank or rather Mortgage Company assumed my mortgage from the company I financed with interest smart home loans in XXXX. By XXXX of XXXX suspicious movement of XXXX 's started occurring in my escrow account. Money was being taken out and put back in and taken out and put back in again which alerted need that there might be some type of money washing scheme going on. Shortly after I found out that Flagstar Bank had taken {$1900.00} out of my escrow account to purchase Hazard insurance from some type of shell company that they own to cover my wind and hail insurance. The problem with this is that my elected wind and hail insurance Company is XXXX XXXX XXXX XXXX and they had already notified Flagstar on four separate occasions that the payment was due from their company but we're ignored. Flagstar instead of paying the {$670.00} elected to take over {$1900.00} out of my account and purchase insurance from one of their friends companies. After this I had a definite mortgage shortage of which they were glad to loan me money and then assess me fees because I did not have enough money in my escrow. When I presented them with all the paperwork showing that not only have I never missed a payment but that they were the ones responsible for paying XXXX XXXX XXXX XXXX out of my Escrow in a timely manner and not me. Just turned into a seven-month process in which they continued to try to purchase more Hazard insurance and kept putting me off telling me that they were escalating my case and would get back to me but no one ever did. The few phone calls I got from different managers at the company had no way of knowing any of the information that was part of another division for example the escrow department it's not able to see your loan Insurance status and customer service it's not allowed to see your escrow or your insurance status. So these managers have no power to fix anything but only two push the escalation button that goes nowhere. After numerous tries to reason with Flagstar Bank I am out of options. The one time that they responded and said that they were returning the money to my account, only a partial payment was made into the account and then later that day it was taken back out and I was told that I owed it to them for fronting me some escrow money. I explained to them that I did not owe them anything they stole my escrow money and never returned it and I did not need to borrow money from them because I already had it in my account they have now begun charging me over {$1200.00} a month for a mortgage that was around {$850.00}. I can not afford to pay this as I am in the process of losing my job because of a XXXX and my income will be greatly affected. I would have struggled with the original {$850.00} but the XXXX plus dollars is way out of any type of reason. I really need some help auditing their books hey insurance company is XXXX XXXX XXXX XXXX and they had already notified Flagstar for separate occasions that the payment was due from their company but we're ignored. Flagstar instead of paying the {$670.00} elected to take it over {$1900.00} out of my account and purchase insurance from one of their friend companies. After this I had a definite mortgage shortage of which saver glad to loan me money and then assess XXXX 's because I did not have enough money in my escrow. When I presented them with all the paperwork showing that not only have I never missed a payment but that they were the ones responsible for paying XXXX XXXX XXXX XXXX out of my escrow in a timely manner and not me. Just turned into a 7 month process in which they continued to try to purchase more hazard insurance and kept putting me off telling me that they were escalated my case and would get back to me but no one ever did. The few phone calls I got from different managers at the company had no way of knowing any of the information that was part of another division for example the escrow Department is not able to see your loan insurance status and customer service is not allowed to see your escrow or your insurance status. So these managers have no power to fix anything but only to push the escalation button that goes nowhere. After numerous tries to reason with Flagstar Bank I am out of options. The one time that they responded and said that they were returning the money to my account, only a partial payment was made into the account and then later that day it was taking back out and I was told that I owed it to them for fronting me some extra money. I explain to them that I do not owe them anything they stole my extra money and never returned it and I did not need to borrow money from them because I already had it in my account they have now begun charging me over {$1200.00} a month for a mortgage that was around {$850.00}. I can not afford to pay this as I am in the process of losing my job because of the XXXX and my income will be greatly affected. I would have struggled with the original {$850.00} but the XXXX plus dollars is way out of any type of reason. I really need some help or nothing there foots and getting back my money. I managed to get ahold of my escrow records which show all of the illegal transactions. At this point I have sent Flagstar all of the legal information showing proof of insurance and the letters from XXXX XXXX XXXX XXXX proving that they were billed for the proper insurance and refuse to pay it, they refused to respond or audit my account to the original condition it should be in. At this point I'm out thousands of dollars and at the same time they are ruining my credit and calling my house several times everyday threatening to ruin it even worse even though I'm making my full payment. When I asked if I could take my insurance away from them and pay for it myself to alleviate this problem they told me no, that I have a VA loan and that I had to let them handle my escrow and my insurance. I am being held XXXX by this company and it's least for money with no recourse. Please tell me there's an answer and that your company can help. If anyone else is in the same situation and has found a way to make these people pay for what they have stolen. I would welcome the knowledge.
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| 06/23/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We submitted an application for loan modification to Flagstar Bank on XX/XX/XXXX through their online upload system. We received a letter from them dated XX/XX/XXXX that 2 pieces of info were missing, a signed and dated XXXX Form and 2 months of recent bank statements. I uploaded those documents on XX/XX/XXXX. A letter from Flagstar dated XX/XX/XXXX stated that our " application for a foreclosure prevention alternative or loss mitigation option is COMPLETE. '' The next correspondence was dated XX/XX/XXXX and not received until XX/XX/XXXX stating that we were " ineligible '' for 7 different options because we " failed to provide the necessary information required for evaluation. '' This information contradicted that of the XX/XX/XXXX letter. I spoke with XXXX XXXX on XX/XX/XXXX about my confusion since I had not been informed of missing info. He checked and discovered that an awards letter for my worker 's comp income was needed and was not sure why it had n't been requested. He also stated that I needed to resubmit bank info. I explained that since my original application my worker 's comp amount decreased and asked if I needed to resubmit income/expense sheet ; he said no. XXXX gave me his personal email to get him this info when I received it so he could expedite our application when he got it. I was not able to email directly to him and left him messages on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX reflecting that problem. XXXX finally returned my call later on XX/XX/XXXX and suggested I simply upload the documents as I had our original info. I uploaded the info immediately. The next letter from Flagstar dated XX/XX/XXXX again stated that our " application is INCOMPLETE. '' The reason again was missing bank statements. XXXX called on XX/XX/XXXX with an update. He said Flagstar was now requesting Social Security income info. Nobody was/is receiving Social Security. I expressed my frustration to XXXX at this time about this process taking a long time and that I had previously submitted banking info. He admitted not understanding why it was requested again but to resubmit. I uploaded info again on XX/XX/XXXX. Another letter from Flagstar dated XX/XX/XXXX still showed our application was " incomplete '' and " TIME IS OF THE ESSENSE. '' XXXX called on XX/XX/XXXX stating that my banking info was still outstanding. He finally told me that this info needed to come directly from the bank with the banking institution information on it. This would have been nice to know with the original application in XX/XX/XXXX. I uploaded this info on XX/XX/XXXX. The next letter from Flagstar was dated XX/XX/XXXX still stating there was missing info. I ignored it guessing that what I uploaded on XX/XX/XXXX had n't reached whoever needed it before another letter was sent. XX/XX/XXXX we again received a letter stating our " application remains INCOMPLETE. '' In addition, " We regret to inform you that we are unable to evaluate your request for assistance and will be closing our file. '' Upon receipt of this letter on XX/XX/XXXX I immediately called XXXX for an explanation. I left XXXX a message that was NEVER returned. Life happens and I did n't think about it again until receiving a letter on XX/XX/XXXX dated XX/XX/XXXX. This letter stated we are " approved for a Trial Period Plan to modify [ our ] mortgage payment. '' We " will be required to make three monthly payments in the amount of {$1400.00} each. '' We were given until XX/XX/XXXX to accept this offer. This amount is more than the previous monthly payments which was {$1200.00}, that we have n't been able to pay since XX/XX/XXXX. I left a message on XX/XX/XXXX with Flagstar rather than XXXX since he had n't returned my call from XX/XX/XXXX. When I called again on XX/XX/XXXX I requested to talk with a supervisor. I left a message for XXXX XXXX ; I had also been given his direct number. On XX/XX/XXXX I again left a message for XXXX to call me. XXXX has NEVER called me back. I have hang ups from XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ; yes, hang ups, no message left. Finally, today, XX/XX/XXXX XXXX called. It was a follow-up call to see what our " intentions '' are. I explained to him that the " modification '' was unacceptable. XXXX tried to make it appear that we 've not tried to contact Flagstar or work with them to remedy our situation. I feel he was trying to get me to admit that we could not afford our home. All it seemed that XXXX wanted to do was argue that I should have tried calling again rather than wait for a call to be returned. If Flagstar would legitimately work with us I feel we could save our home. My husband and I both have upcoming hearings with worker 's comp to dispute our income reduction and termination. My husband also has a future hearing with XXXX XXXX XXXX. I feel Flagstar purposely drug their feet in determining their " plan '' for us. I would be hesitant on reapplying for a modification knowing what we 've already dealt with. Looking back there were red flags from the beginning of our loan process. Flagstar " required '' extensive documentation showing that my worker 's comp income would continue and a guarantee that if it did n't that I would in fact return to work. No one can make a guarantee like that. We were locked in at a certain percentage rate. Our builder blamed the bank and the bank blamed the builder for not having a definite closing date. We were penalized and our rate was increased. The bank 's home inspector failed to make sure our home met the covenants in our development and we were n't aware that our garage is too short by almost three feet until we tried to park my husband 's truck in the garage before our first snow storm in XX/XX/XXXX. ( When I told XXXX that Flagstar 's home inspector failed us his response was that the " investor '' just provide the money and is not responsible for home inspections. '' ) Our garage floor was full of cracks within two months of the pour. The inspector did n't document this, to our knowledge, and our builder still refuses to fix it. We are more than frustrated and disappointed with Flagstar and simply want to stay in the home we built.
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| 11/15/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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We have resided in our current home since XX/XX/XXXX after securing a mortgage. Due to many financial struggles, the mortgage we secured had a XXXX % interest rate which made our monthly payment approximately {$3100.00}, an amount that was not easy to maintain. Soon after moving in, I made it a priority to put us on a budget that would allow me to fix our credit, which was flawed due to many medical debts, and build our credit scores to a better place that would allow a refinance at a lower interest rate.
When the covid-19 pandemic hit, we were able to maintain our budget for several months and fortunately stay afloat, a blessing so many others did not have. However, my sons XXXX XXXX began to falter and his need for XXXX care increased, causing us to increase his doctor visits which are not covered by our insurance. Our budget suffered, and in XX/XX/XXXX we entered into a temporary forbearance with our mortgage lender Flagstar Bank. Before entering this forbearance, I asked the loan officer at Flagstar who was helping with this, if the forbearance would cause any problems when I was finally able to refinance as this was of the utmost importance. The Flagstar loan officer assured me, the forbearance would not have any affect on my ability to refinance. Fortunately, after just two months of forbearance we were back on track with our budget and able to come out of the forbearance. When I called the Flagstar loan officer to proceed with stopping the forbearance, I was advised it was best to continue the forbearance for the full six months just in case. I told this loan officer it was not necessary and, we would continue our regular payments immediately as our ultimate goal is to refinance for a lower interest rate. The loan officer assured me that even though I would continue to make the monthly payments, it was best to stay in the forbearance.
We continued to make our regular monthly mortgage payments even though we were in a forbearance. I hired a financial advisor in XX/XX/XXXX to assist me in keeping our budget on track as well as guidance to clean up our credit reports all with the intention to refinance our home. XX/XX/XXXX, I spoke with Flagstar again to begin the process of ending the forbearance. After a lot of discussion, we chose to move the two missed payments to the end of the mortgage. This was the advice given to us after telling Flagstar again of our intention to refinance as soon as possible, even within the following couple months. I was assured once again, there would be no issue when it came time to refinance. We signed the final paperwork on XX/XX/XXXX.
While I was not fond of Flagstar Bank for many various reasons, I made the assumption it would be best to try to refinance with them. They had sent several advertisements touting the great rates they had and how the fees would be less because we were already a client. Soon after submitting an application, I was told our credit scores were not good enough and we had to much medical debt. I waited a couple weeks thinking perhaps the credit bureau needed to update and tried again.
On XX/XX/XXXX after applying with a different lender ( XXXX XXXX XXXX XXXX we were conditionally approved and things were moving in the right direction finally. Unfortunately, the loan officer we had been working with was unexpectedly terminated by the company with no explanation, but I was assured everything was still good to go and they would be in contact to set up the appraisal. We paid XXXX {$590.00} for the appraisal. On XX/XX/XXXX after months of poor communication with XXXX and misleading information, I was told by XXXX XXXX they could not move forward because of the HUD lien. I did not know what they were talking about and had never heard or seen evidence of a lien on my property. After further research I discovered Flagstar bank used the two deferred payments and put them into a lien that had to be paid before I could refinance. This was a major blow to my refinance goal.
I called Flagstar to inquire about the lien and was told to refer to the paperwork I signed when ending the forbearance. I asked them directly to please explain this to me as I had been clear in my communication regarding refinance. They said it was not something they could help me with. I was beside myself with frustration and after everything I had been through over the last couple months, I was going to give up. I decided to try one more time with a nationally recognized bank that was local so I would be able to speak with someone in person if needed.
I called a loan officer at my local XXXX XXXX and explained everything that happened. I asked if it would be possible to try to refinance one last time. The loan officer was very understanding and suggested I apply with XXXX XXXX. Upon receiving my application and the necessary documents to begin a loan application I was once again conditionally approved. A few days later, we scheduled an appraisal and paid the {$390.00} fee. After about a week, the XXXXXXXX XXXX loan officer called to tell me the FHA rules do not allow a refinance for an entire year after ending a forbearance even if I was attempting to refinance with a conventional loan. This was another major letdown, and I didnt know what to do. My budget was beginning to suffer because of the credit card consolidation loan as well as tuition for my daughters school increasing. Medications for myself and my son were increasing in price and the medical bills continued to burden us.
Not once during the forbearance with Flagstar bank did anyone tell me about the FHA rules governing the wait time to refinance, nor did they tell me I would have a lien. I pride myself on my communication skills as I feel it is of the utmost importance to be upfront and honest. Clearly Flagstar bank does not hold the same standards.
I hope there will be steps taken to resolve this.
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| 08/30/2022 |
Yes |
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Web |
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This complaint is about Flagstar Bank. In the process of trying to pay off the mortgage, they have been withholding information and have cost me almost {$1000.00}.
My family recently sold our home on XX/XX/2022, everything was signed sealed and delivered. The payoff check was sent to Flagstar Bank the next day, XX/XX/2022. But the check wasn't received until after XXXX XXXX So by Flagstar policies, as I've been informed, the check doesn't get applied until the next day. Turns out the payoff amount wasn't enough. So Flagstar let the check sit for 2 more days before returning it! On Friday, XX/XX/2022 at XXXX XXXX CST the title company gets a notice that it's been returned. Why was no one at Flagstar going to let me or the title company know!?
The only reason I found out was that on the same Friday just a few hours before the check was returned I called Flagstar to find out some questions I had on my paper statement. After being placed on hold, during which the agent panics to figure out what is going on with the account, I find out the payoff is being returned!
So here is what happened. On XX/XX/2022 the title company I'm using calls for a payoff report. Then a few business days later on XX/XX/2022 Flagstar pays the home insurance. When they do this the escrow goes into the negative by {$440.00}.
The problem is, that on the payoff report there is no indication that funds were about to be distributed to insurance! So the same copy-paste answer I keep getting from Flagstar Bank is `` under ESCROW ACCOUNT INFORMATION, there is a line that states what the escrow balance is at the time the payoff was requested, and that there is a statement that exactly says ( subject to change ). '' And so that just gets them off the hook for this?!?!?!
How is the title company supposed to calculate an accurate payoff amount if Flagstar Bank is negligent in giving all the information?!?! It's like solving for x but Flagstar is forgetting to tell you what y equals!
So now back to the phone call on Friday, XX/XX/2022 I've now got my title company rep on a conference call trying to figure out exactly what is happening. During which a new agent from Flagstar joins the conversation and proceeds to blame all of this on me! ON ME!! Well, you should have known... I'll tell you one thing Flagstar has trained their staff well, well in the art of passing the blame!
And I should clarify, there were some problems in the sale of our home and so we closed later than we expected. The original payoff stated good from XXXX to XXXX. But, the title company already took care of that and made sure to send extra money to Flagstar! More than enough to cover the extra few days!
So what should have been done on XX/XX/2022 is on the first payoff that was requested there should have been detailed information about when the next insurance payment was going to be made as well as how much it was going to be! That information is nowhere to be found!
At this point in the call, I'm really upset, and the agent from the title company is asking questions to get this resolved and we are both getting nowhere and not getting any reasonable answers to questions. So my title company graciously says they will request a new payoff amount and resend a check to Flagstar. This caused the title company to go into the negative because they have already given our money to us. But the title company did this so that their customer, aka me, wouldn't have to suffer any more charges, interest, or fees from Flagstar.
So we are still on the phone and a new payoff report is sent to myself and the title company. This new report now has a new charge that wasn't there before a " XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' for {$250.00}! That wasn't on the original payoff report from XX/XX/XXXX! So now the title company is out of pocket {$740.00}, which then transfers to me. The only response I've been given so far is that the payoff report says what the escrow balance was and that it is subject to change. And that Flagstar isn't sure why the XXXX XXXX wasn't there before but it should have been.
So that just lets you off the hook?!?!?
My questions that I need a detailed response to, not the same copy-paste responses, are these.
1. Why is the next insurance distribution date and amount not listed on the payoff? Especially when it's going to be within 2 business days!
2. Why wasn't the RHS Fee included on the first payoff? But now I'm supposed to just pay for it because it should have been there!
3. Why was no one at Flagstar going to contact us the moment they found out the payoff amount was incorrect? Do you have no decency?
4. What is Flagstar going to do about these charges? It's not my fault FlagstaXXXX didn't provide accurate information to the title company.
5. This one might take a bit more time but never less should still be answered. Who else are you XXXX over?
The only reason I bring this complaint forward is that I'm someone who is willing to take action and take a stand when I see something that isn't right. There are hundreds of thousands of people who would just say forget it and pay to get the monkey off their back, because they don't have time, or they get frustrated with the whole process, or it just stresses them out to have to deal with this nonsense. But you and I both know that Flagstar and many other giant corporations do this kind of ridiculous behavior all the time! I shouldn't have to be the town crier declaring the deplorable nature of these dealings and have to be the one to show these companies how to be a decent person and accept responsibility when they mess up! But I guess I am.
Flagstar you messed up, now the proper response is to acknowledge it and fix this issue, not just for me but for the rest of your customer base!
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| 01/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank habitually and routinely mishandles the escrow account on my mortgages. I have two mortgage accounts ; one is for my primary residence, and one is for a rental property ( a duplex ). Both mortgage accounts are with Flagstar. There is windstorm insurance and hazard insurance on the primary residence ( 2 policies ). There are 2 windstorm policies and one hazard policy to cover the duplex ( 3 policies on the rental ). During a routine review of my escrow account on XX/XX/XXXX, I discovered that Flagstar had paid one of the windstorm policies for the rental property out of the escrow account for the personal property ( {$1800.00} ) ; effectively, they had stolen money from one property to pay for insurance for the other. I called immediately, and spoke to an agent in the insurance department named XXXX. He assured me he would correct the misappropriation of funds.
I then received a letter from Flagstar dated XX/XX/XXXX indicating the hazard insurance on the rental property had expired. Because Flagstar escrows that money, I checked online to see if they had paid it or not. I saw an insurance payment from escrow in the amount of {$1700.00}, so I called my insurance carrier on XX/XX/XXXX to make sure they had received it. They had not, and they informed me that would not have been the correct amount anyway. I immediately called Flagstar and spoke to XXXX in the insurance department. She discovered that the payment of {$1700.00} had actually been sent to the windstorm carrier, not the hazard carrier. Evidently, XXXX had not put the money back into my primary residence escrow account as we had discussed on XXXX, but instead paid the windstorm insurance from the escrow account for the rental property ( but not in the correct amount of {$1800.00} ). Thus, the windstorm insurance had been paid twice once from the wrong account ( primary residence escrow ), and once from the correct account ( rental property escrow ) in the WRONG amount. After 1-1/2 hours, two supervisors, and two escrow examiners, I was assured this would be corrected within 24-48 hours. In addition, I connected XXXX with my insurance carrier to make sure the hazard insurance premium ( {$2200.00} ) they had missed would also be paid. It was paid that same day ( XXXX ).
On XX/XX/XXXX, I received a refund check from the windstorm company in the amount of {$1700.00} ( apparently, XXXX had reached out to them after our conversation on XXXX ). I then called Flagstar to ask what to do with the check that was {$45.00} less than what they stole from the primary residence escrow account ( {$1800.00} back in XX/XX/XXXX ). I spoke to XXXX this time in the insurance division, who connected me with XXXX in the escrow division, who put me in touch with XX/XX/XXXX the supervisor. They told me to deposit the refund from the windstorm company ( {$1700.00} ) into the primary residence escrow account, and that someone would get back to me in 24-48 hours about the missing {$45.00}.
I received another letter dated XX/XX/XXXX from Flagstar informing me that the hazard insurance had expired ( it had not paid on XXXX, and in good standing ). No mention was made of the misappropriated {$45.00} or any of the voluminous conversations or missed promises of responses ; just a threatening letter that insurance would be lender-placed on the property at my cost. I called Flagstar XX/XX/XXXX regarding this latest outrage, and spoke to XXXX. While on the phone with her, I had XXXX call the insurance carrier to get another copy of the declarations page to prove the property was indeed insured ( a declarations page had already been faxed to Flagstar previously on XX/XX/XXXX from my insurance carrier ). At that point I asked for a supervisor to deal with the still-outstanding question of the misappropriated funds. The supervisor said the windstorm carrier should have refunded the entire amount XXXX an incorrect answer ), so I asked to speak to her supervisor. After an hour and a half, I was left on hold without a response, and had to call back. I was then assured a supervisor would call back within the hour. No one did.
On or about XX/XX/XXXX, I received a call back from a supervisor named XXXX XXXX. XXXX divined what had happened with the escrow misappropriations, and set about undoing the theft ; on XX/XX/XXXX, the {$45.00} was transferred from the rental property escrow account, and back into the residential property escrow account.
Inconceivably, on XX/XX/XXXX I received a letter dated XX/XX/XXXX indicating hazard insurance had been lender-placed on the property at a cost to me of {$630.00}. XXXX, I called XXXX XXXX on XXXX, who was justifiably horrified at yet XXXX escrow mistake. She assured me she would reverse the charges. To her credit, she was able to have the policy canceled and the charge refunded to the escrow account on XX/XX/XXXX.
While on the phone with XXXX on XXXX, I began the process of getting an escrow waiver because of the utter incompetence exhibited by Flagstar in administering this simple account ( Case # XXXX ). My request languished in a call-back queue until I contacted Flagstar on XX/XX/XXXX ; I was told that I had not submitted the proper form, despite the fact that I had been working with a supervisor at the bank to begin the process, and was never told to submit a form. Nevertheless, I then immediately filed the form. Follow-up calls on XX/XX/XXXX and XX/XX/XXXX revealed that although the form was at least now in the system, nothing had been done about it. Even the very-competent XXXX XXXX has been unable to break the log-jam, and I am now hoping for a regulatory intervention to end this madness.
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| 04/05/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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I developed XXXX XXXX and fell behind on my mortgage. I had been a perfect paying customer for the 12 years leading up to that point. Flagstar is my mortgage company. They would never tell me when I would go into foreclosure. All they would say was that there wasnt a sell by date yet. I now know that missing payments and having a sell by date are miles apart. When I called them to make my missed payments, they would not accept one payment when I was two months behind. They would not accept two payments when I was three behind. Finally I had the three missed payments along with the late fees etc., and they would not accept them due to the fact that I was 4 days in to the 4th month. The first fell on Saturday. When I tried calling on Monday the 3rd, they had closed for the day. I wasnt aware of the hours and there was a time change. I called on the XX/XX/XXXX and she told me she would not accept my three payments and I was going into foreclosure. It turns out that this happens in the 4th month. This was told to me quickly, even though I had been asking them this question on a weekly basis for the 3 months prior to this and nobody seemed to be able to give me a straight answer. This is part of the many tricks they use to put you into foreclosure. Flagstar has so many under handed tricks to draw out this process that I would be typing for 2 weeks to list them all. I have proof for all of them though and am filing a complaint with both the attorney generals in New Mexico and Michigan, the state senators and congressman of both New Mexico and Michigan, and the Federal Trade Commission if I cant get any resolve to this problem. In a previous complaint Flagstar stated that they told me three payments were due and that I didnt have the three payments to give them. They say that I made a partial payment and it was returned. Thats a lie. The only payment that was returned to me was in the second month. When I was two months behind, I had called to make one payment. The woman said her computer wouldnt accept just one payment and that I should mail it in. I did and it was returned. The fact that Flagstar is saying that I was told I needed to make 3 payments tells me that making three payments that day would have been acceptable. I want Flagstar to go back and listen to the recording and read the notes from that day. I also would like to see what payments they are talking about that they say were returned and what date that was on. Everything they said in my last complaint was a lie. When I responded, nothing happened. They never responded and the case was closed. I also need this information for my other complaints I am filing should I not get a satisfactory response from them. I can compare it to what I have and prove they are lying. I never should have gone into foreclosure. I want my mortgage to be back where it was when this happened. Ive spent {$6000.00} in attorney fees which I want reimbursed. I want this removed from my credit report. I will then refinance my mortgage with another company and never deal with Flagstar again. I also have proof of illegal and unethical dealings from their attorneys, XXXX XXXX. I have a long list of people they are foreclosing on in the XXXX Area and am in the process of gathering more addresses outside the XXXX area. I will be sending each address a letter asking them if they think they have been treated fairly. I plan on filing a class action lawsuit against XXXX XXXX with this information and also possibly filing one against Flagstar if I dont get resolve from this complaint Im filing with you today. I am prepared to start mailing out letters immediately. Flagstar and their lawyers have to answer for their shady underhanded practices and as Ive said before, I have plenty of proof that would certainly warrant investigation. Im going by Flagstars own words when they responded to my last complaint that I should have never gone into foreclosure and I can prove they are lying. The date of this recording of me trying to make my 3 payments and them not accepting them was on XX/XX/2014. I want a copy of that recording and a copy of the notes that were taken that day along with a copy of the returned payment they claim I made from that day that didnt satisfy the debt. Also, when I qualified for the home modification, I wanted a copy of the outrageous charges I have from their lawyer. They dont at all match the charges I have from them on the back of my mortgage statements. They refuse to give them to me. Its not right that they can charge me some blown up fees and not give me an itemized accounting for them. Since I refuse to sign the final paperwork without this information, they have resended my home modification and want me to start the application process over. It took 4 years for them to accept my first application even though my lawyer sent in all of the required paperwork several times. I have proof of that and can prove that they only did this as a stall tactic. The CFPB also warned them not to foreclose on me but they have ignored this. They are saying that I didnt return the paperwork back to them in time. They left out the part about them giving me the runaround when Ive asked many times for a breakdown of their lawyers charges. They tell me to call the lawyers who tell me to call someone named XXXX who tells me to call Flagstar who tells me they will get it out to me but never did and then tells me to call the lawyers after 3 weeks of me waiting to receive the paperwork they said they would send. Flagstar needs to be investigated and I would be happy to turn in my 37 pounds of paperwork to get it started.
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| 08/18/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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My hardship began on XX/XX/XXXX when I went into forbearance with Flagstar Bank. On XX/XX/XXXX, after giving my wife permission to speak to Flagstar, my wife spoke to XXXX and asked for loan modification to begin. She was told that the process takes up to 4 weeks and the underwriter needs to approve this reset option. She was also told that we did not need to make payments while we were on the forbearance. We were told to check in every month on the XXXX to get an update on the status of the reset option. On XX/XX/XXXX my wife talked to XXXX and was told that the loan modification was still under review and can take up to 4-6 weeks. On XX/XX/XXXX my wife talked to XXXX and was told a loan modification/loss mitigation application would be mailed to us and that XXXX had extended the forbearance until XX/XX/XXXX and gave my wife the wrong number to the XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX my wife talked to XXXX and did a check-in and also talked to XXXX and confirmed we were continuing with the forbearance and that we were 7 payments behind as of XX/XX/XXXX and to start making payments if at all possible. On XX/XX/XXXX my wife talked to XXXX and was informed that the loan modification wasn't started until XX/XX/XXXX and the past due amount is {$5000.00}. on XX/XX/XXXX my wife talked to XXXX and was told that the loan modification can take longer than 4-6 weeks and my wife talked to XXXX XXXX XXXX XXXX the loan and the steps necessary to do this. On XX/XX/XXXX when my wife was making the second payment of XXXX, she talked to XXXX who transferred her to the hardship relief taskforce and was told that the loan modification was with the underwriting team and under review. On XX/XX/XXXX I talked to XXXX and was told that we had never taken any steps to reset the loan. My wife talked to XXXX the same day and told her that nothing was started because of the confusion of talking to two different people who were not saying the same thing. This statement is false. Called back and my wife talked to XXXX and corrected her that the hardship was permanent like she had been stating since we first went into forbearance in XXXXXXXX XXXX XXXX. My wife was told that the new payment amount was {$640.00} because we were behind in escrow. My wife called me at work and both of us talked to XXXX who then confirmed some information to " get this going again ''. We are supposed to be assigned a single point of contact who would be familiar with our situation so there would no longer be any confusion. My wife asked who that would be and was told that we would find out the next time we called. On XX/XX/XXXX my wife called to do a check-in and talked to XXXX who said he did not need a hard copy of the loan modification. She told him about all the different people she had talked to and what they had said ( my wife keeps excellent notes and has a few of the conversations with Flagstar recorded ) and how the reset option was supposed to have started on XX/XX/XXXX. He investigated the notes on their end and told her that it had not been started so she asked for the call to be escalated. Talked to escalation XXXX XXXX and was told that we have to come out of forbearance and stay out of forbearance in order for the modification process to begin. I was home by this time and I asked for a deferral to be started which would take the eight payments we were behind ( XXXX {$620.00} ) onto the maturity date of the loan. We were conditionally approved and were to receive documents via XXXX in 4-6 weeks. On XX/XX/XXXX my wife called and talked to XXXX who said the loan modification was actively under review. Later on in the call, she spoke to XXXX who said we could stay in forbearance while under review. My wife told her what XXXX, the escalation XXXX had told her. XXXX said that wasn't necessarily true. On XX/XX/XXXX my wife called to ask what kind of loan I have and talked to XXXX. She told XXXX about talking to XXXX and XXXX and was transferred to XXXX in hardship relief taskforce. XXXX told my wife that the state of Tennessee is making payments of {$6400.00} in increments for our past due amount. My wife told her that XXXX had denied my application and XXXX checked and said that Flagstar is waiting until XX/XX/XXXX to hear from the state about when the funds will be released. Between XX/XX/XXXX until XX/XX/XXXX of XXXX my wife has talked to XXXX, Al, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX ( he was supposed to vbe our single point of contact but said the person had changed to XXXX XXXX ), XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and finally XXXX. Each person has told her something different and XXXX and XXXX were supposed to submit complaints from the information received from my wife. As of today, XX/XX/XXXX, we are still 8 payments behind ( {$5000.00} ) and the loan has been coded for the partial claim ( deferral ) option and been submitted to the underwriting team. My wife is supposed to call back again sometime next week. We are in constant fear of being forclosed on and the end of our current forbearance ends and that option is exhausted on XX/XX/XXXX. My wife has every piece of correspondence ( letters and emails ) since this began in XXXX of XXXX along with a few recordings of the converstions with the representatives of Flagstar Bank. She also has very detailed notes of the conversations with them and has been to every website they have recommended. Flagstar has put us into forbearance twice without our permission. I want something done so we can stop worrying about losing our home.
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| 12/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/2020 : I was in the process of a refinance through XXXX XXXX. Everything was ready except that there was no proof that my taxes had been paid by Flagstar Bank, who held my mortgage. I looked at my account online and could not find the payment, which was due XXXX, then delinquent after XXXX. I called Flagstar Bank. " XXXX '', in the escrow dept, explained that the taxes were not paid because they had sent a payoff to XXXX XXXX for XX/XX/XXXX-XX/XX/XXXX and on the 2nd page of their docs explained that Flagstar put a stop on my escrow during the period that the payoff covered. An updated payoff was ordered on XXXX as well, so Flagstar continued to freeze my escrow account. I called XXXX XXXX and was informed that Flagstar was obligated to pay my taxes so we agreed to do a conference call the next day.
XX/XX/2020( Friday ) : Conferenced with " XXXX '', a supervisor in escrow at Flagstar. She again explained the " escrow disbursement stop '' policy. We explained that no one told the borrower, me, that this occured and that the taxes had not been paid and were now delinquent. We requested that the taxes be paid that same day, including the penalties. XXXX informed us that it had to go to another dept and would take until at least the XX/XX/XXXXor XX/XX/XXXX( Monday, Tuesday, respectively ) and that I would receive an email.
XX/XX/2020 ( Monday ) : I did not receive an email. I spoke to " XXXX '' in customer service 1st, who told me that there was no resolution, and transferred me to XXXX, in the escrow dept. XXXX said that the money was dispersed, it was being sent by XXXX XXXX today, and a tracking number would be available tomorrow. I asked for an email confirming that in writing. XX/XX/2020 ( Tuesday ) : I only received an email that the issue had been resolved. No specifics on even what the issue was, no tracking number, no information. I called again and was told it was dispersed yesterday, but no specific information, which I needed for my refi. I was transferred to " XXXX '' in the tax dept, who said the tax dispersement would take 3-5 days, which is not what I was told earlier. She was rude and impatient, promptly transferring me to a team leader. I waited over an hour on hold for a team leader to become available. " XXXX '', the team leader, explained that taxes are paid by a 3rd party and that people who do the work do not take the phone calls. She would ask " XXXX '' to put my case at the top of his list. There was no tracking number available to her anywhere, which was something that had changed. This phone call took 2 solid hours.XX/XX/2020 ( Monday ) : The amount paid for taxes was higher than the amount due. Amount due if on time ( 1XXXX-XXXX ) = {$3600.00}. Amount due if delinquent ( after XXXX ) = {$3900.00}. Flagstar took the entire amount from my escrow account, although it was Flagstar who did not pay my taxes on time, although they had ample time to pay within the allotted window. I wanted Flagstar to pay the delinquency penalty so I called Flagstar again, speaking first to " XXXX ''. After I explained the concerns she transferred me to the payoff dept, although I told her it was an escrow issue. In payoff I explained everything again to XXXX, who told me I needed to talk to an escrow agent. Instead I agreed to talk to a supervisor, " XXXX ''. After hearing the concerns he reiterated Flagstar 's policy of freezing the escrow accounts during refi 's. I asked him why they would do that, what was the goal, to not pay a customer 's bills that they were obligated to pay. Furthermore, not to even tell the customer. He said it was so they would not have to change their payout paperwork, " so escrows don't change ''. I requested the Flagstar refund me the amount of the delinquency, {$360.00}. He declined, reiterating that it is their policy to freeze the escrow account.
On every phone call ( 2-3 employees for each call ) I told each Flagstar employee that I had no idea that my taxes were not paid. They had ample time to pay my taxes, despite the refi process. They were obligated to pay my bills, they had my money for that purpose. I should have been informed ( I was told they do not have enough staff to call every customer who is doing a refi. ) I believe that when there are bills due the customer MUST be called. It is my name, my credit, that is being impacted. What if had been my homeowner 's insurance and there was a fire, earthquake etc? I might have lost everything.
On at least 2 calls I was told that they were documenting my complaints against their policy. No one has contacted me to discuss my concerns. It is not in the customer 's best interest for Flagstar to decide not to pay escrow bills that they are obligated to pay. I spent almost 10 hours on the phone trying to get my taxes paid. My last call was for reimbursement of the money that they took out of my escrow to pay delinquency penalties because they did not pay my taxes. They did not inform me that they were using my money to pay for their deliberate decision to let my taxes become delinquent. My name and good credit may have been compromised. Flagstar refused.
That is all that I am asking for myself, the {$360.00} that they took from my account. For other Flagstar customers and other companies that may have this self-serving, ludicrous policy, I would ask that stopping/freezing escrow accounts not be a legal process. No one should have to go through all of this stress to have their taxes paid on time. There is no reason for this policy other than saving them time and effort. I assumed Flagstar was doing their job, and they were not.
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| 02/07/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I was affected by Hurricane Irma as I lived in XXXX, Florida during XX/XX/XXXX. After the hurricane, I had fence damage and a foundation issue with my home. Therefore, I called Flagstar Bank, my mortgage company, to see what they could do. As I had some damage to my home I was hoping they would postpone some payments so that I could make the repairs.
Flagstar informed me that they had a a deferment program which was advertised as something that would not affect credit score and would not have fees involved. The deferment allowed a customer to postpone three months of mortgage payments, but then at the end of the three month period, the deferred amount came due. I entered this program however, did not realize the payments were due at the end until I had already signed up for it. Because this program did not assist me in any way, I called Flagstar and asked if they had any deferment programs that would allow me to pay off the deferred amount over a longer period of time. Flagstar then recommended I apply for a loan modification which would build the three months of deferred payments back into the loan, which made more sense to me in my situation, as I needed the money for necessary repairs. In or around XX/XX/XXXX I applied for the loan modification. The modification was approved and I began making the new payments.
Flagstar had me sign a document which I thought was the final loan modification agreement. At the same time, I was on a work assignment for the federal government for approximately four months in XXXX XXXX, California. When I returned home to Florida in XXXX, XXXX I found a document in the mail ( final loan modification agreement ) from Flagstar, which I signed and returned. Flagstar neither called or alerted me in their online system that there was a document I needed to sign during the months I was in XXXX XXXX on a work assignment, as I had signed on to my account multiple times to make payments. I called Flagstar shortly after sending them the final agreement to make sure they received the signed agreement and they told me that because I had taken longer than a few weeks to return the final agreement, my modification application was terminated and closed. I attempted to explain that I had made all trial payments during the trial period and into the new modification period, so it shouldn't matter that I hadn't signed the final agreement within a few weeks. I argued that as long as it was signed and I was making all of my loan current loan payments, the agreement was still in effect.
Flagstar informed me that I could then apply for a second modification which would likely be approved like the first was. However, because the first loan modification application was terminated, my property went into foreclosure status, and they reported to the credit agencies multiple months of late payments. At the same time, Flagstar refused to accept any further payments via online, telephone or mail, as they informed me that my account was frozen due to foreclosure status. I requested to make payments on multiple occasions but they refused each time. My credit went from an 830 to 675 based on the negative credit reporting from Flagstar even though I was attempting to make payments. In or around XXXX, XXXX I applied for the second loan modification per the instructions from Flagstar.
I retained an attorney to draft a demand letter to Flagstar asking for them to adhere to the first modification agreement, which was unilaterally terminated as I had been making payments during the temporary trial period. It also requested that Flagstar remove the late items they were reporting to the credit bureaus. This letter was sent via certified mail sometime in the fall of XXXX. Flagstar did not respond to the letter. The second loan modification was approved and final agreement signed around XX/XX/XXXX. I have made all payments during the modification temporary period as well as the first few payments on the new " final agreement '' schedule.
However, Flagstar is still reporting late items to the credit bureaus for the five months the second modification was being processed. It should be noted that I attempted to make payments during this time period, however Flagstar refused to accept any payments in any form, as my account was effectively frozen. Flagstar informed me months ago that these negative items would be removed because I am now fully up to date on my payments. I have called Flagstar customer service on numerous occasions hoping they would work with me and be reasonable, to no avail. On many occasions the customer service employees have been downright disrespectful to me.
My credit score has been negatively affected by over XXXX points which has caused me financial harm including being not approved for a car loan and also not approved for an insurance policy, both companies citing credit as one of the main factors for the declination. Furthermore, Flagstar charged me approximately {$1500.00} in attorneys fees related to the modification. As a victim of a hurricane and responsible mortgagee I feel that I have been a victim of predatory lending practices as well as false credit reporting. The purpose of this letter is to document the facts and report Flagstar Bank for unethical, and possibly illegal activity related to their lending practices and false credit reporting.
Please let me know if you need any further information. I have documented screenshots showing my inability to make payments as well as other documentation supporting the chain of events described above.
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| 04/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We purchased a condo XX/XX/XXXX, sent the mortgage company all the XXXX and flood insurance details before closing as requested. In XX/XX/XXXX we started to get notices from Flagstar bank that they required proof of insurance which we provided several times and our HOA, XXXX and XXXX also provided to them. The condo is fully insured and we pay this through our HOA. We also maintain a separate XXXX policy as they required. The unit is on the 7th floor in a concrete and steel building unit is well insured. We received a notice from Flagstar that they were not going to accept these policies and we would be required to take out another policy for an additional {$180000.00} and they will place their own forced policy on our mortgage.
The following is an email from the insurance broker to Flagstar who handles our HOA policy and has been trying to settle this for us : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- " XXXX, Thank you for the number. I spoke with XXXX and her supervisor XXXX in the Insurance Services department. They have advised me that your company will not update the excess flood policy limits in your system even though we have provided documentation in the form of a policy and certificate of insurance showing coverage in the amount of {>= $1,000,000} simply because it is a second flood policy. Although this is not my area of expertise it was my understanding that per Consumer Financial Protection Bureau ( CFPB ) regulation 1024.37 a lender could not force place insurance unless the lender has a reasonable basis to believe that the borrower has failed to comply with the mortgage loan contracts requirement. I understand that since XXXX XXXX loan closed after XXXX he is required to maintain a separate XXXX and stand-alone flood policy to meet his loan requirements. Where we part ways is that you acknowledge/approve the excess coverage we provide via the master association but refuse to apply this flood coverage in the amount of {>= $1,000,000}. XXXX XXXX is covered by all the master flood policies and pays for them in his HOA dues. Using your calculations below XXXX XXXX is required to provide {$250000.00} in flood coverage to meet his loan requirements. If you choose to apply the full master policy flood coverages of {>= $1,000,000} then divide by 74 units he has {$160000.00} currently in place leaving him deficient {$80000.00} which he could purchase on his own. Instead you are only applying the {>= $1,000,000} leaving him more significantly deficient {$180000.00} and threatening force placement. Im sure he will be in contact with you regarding this matter.
Thank you, XXXX XXXX CISR | Insurance Support Manager | Commercial Insurance XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX XXXX : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX XXXX '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Flagstar is still insisting on charging us for another policy even though we have provided all documentation they asked for. Essentially, they are having us pay thousands of dollars for a second policy which is valueless. From what I have read, the National Flood Insurance Program will not pay twice for a loss in a condominium, even if that loss is insured by the complex 's policy and a policy covering individual units.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- The following is another email from XXXX to us advising us to contact you regarding this matter which I am doing.
" Personally I would file a complaint with the CFPB online and look into refinancing if you can do so. I sent you the email earlier because I wanted you to have documented proof of what was occurring with Flagstaff. I have had my issues with lenders before and usually it is that they simply do not understand the coverage. Once you get someone on the phone and review everything its resolved. Flagstaff was a completely different scenario and you werent kidding about the maze to get to the flood group. They kept putting me in hold queues but they didnt realize I had all the time in the world to hold while I worked on other accounts. They did exactly what the link you sent me described. They sent forms and we filled those out but in the end they just say that they wont update the coverage. In the meantime to avoid force placement you may want to contact the agency who handles your XXXX and see if they can get you a XXXX policy that includes flood. Some brokers will do that as you are located on the 7th floor. If you purchase a regular flood policy then refinance with another bank that does not require this additional policy XXXX will not allow you to cancel it. On the other hand if they are backdating this force placement then they will charge you regardless of what you put in place.
XXXX XXXX XXXX XXXX Insurance Support Manager | Commercial Insurance '' -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- I feel that we are being scammed by Flagstar when the condo is sufficiently insured by having us pay thousands more to them that I shouldnt have to for a duplicate policy
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| 12/02/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Problem when making payments
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Web |
Servicemember |
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On XX/XX/XXXX made a principle only payment of {$690.00}. This same loan was to automatically withdrawal the standard monthly payment on XX/XX/XXXX from my checking account. The payment from XXXX was credited as a normal payment and no payment was withdrawn from my checking. I contacted the branch where I made the payment on XX/XX/XXXX and they said they misapplied it and would correct it to a principle payment and that I then needed to call the loan center to have the normal payment that was never withdrawn applied to the loan. On XX/XX/XXXX, my girlfriend called the 800 # for the loan center, as I requested she be added as a contact to get full information and be able to deal with concerns on this loan because of my work schedule. She was treated poorly by the rep answering, told that her permission was no longer valid. She asked if the rep would contact me for permission to speak with her. The rep told my girlfriend that the rep doesnt initiate the call, my girlfriend would need to do a 3-way call. My girlfriend called and put the three of us on the line together. The rep did not verify who I was, just asked if she had permission to speak to my girlfriend. I said yes and the rep said I could gang up. If the permission on file was not valid as the rep stated, then the bank should contact me at the contact information they have on file, not require my girlfriend to initiate a 3-way call, as she could have called anyone. At the very least the rep should have required some kind of verifying information from me to prove who I was. This seemed to be done as more of a hassle than for my security, since I feel even less secure with my finances information at that bank after this instance. After additional poor treatment from the rep, my girlfriend asked for a supervisor and spoke to XXXX. He said he could do nothing to correct the payments, could direct her to no one who could. His only solution was he would date the most recent payment as a principle only payment, but then the loan would be a month past due, causing a late mark on the credit bureau. As this has never been late and never should be late with direct withdrawal payments, my girlfriend said that was an unacceptable solution and when she asked for his supervisor, he told her to wait, then put her back into the original call que to start the process again from the very beginning. After this hassle and round of going nowhere, we then contacted a member of management from the branch network on XX/XX/XXXX and was told it would be corrected. XXXX, XXXX and XXXX payments did not withdraw full payment amounts due to misapplied principle only payments either, but due to the time elapsed, I only asked that XXXX be corrected and dated to the date it should have withdrawn. Checked with the manager again on XX/XX/XXXX and was told he thought it was corrected and it would be escalated to the regional manager on XX/XX/XXXX. After no response, contacted another branch manager on XX/XX/XXXX to assist. During this delay, the money continues to sit in my account to be applied for the proper dates. I sent another principle only payment for XXXX and once again, the full XXXX payment did not withdrawal because the additional payment mailed was not applied as principle only. I have asked that this be corrected and the payment be withdrawn as it should be every month. This loan was taken out with XXXX XXXX XXXX and I had no issues making additional principle payments and my normal monthly payment would withdraw from my checking. I signed an agreement for those withdraws to consistently withdraw every month. The Electronic Fund Transfer Act says Ill be notified of a variance in withdrawal amounts, which Im not, and there shouldnt be a variance. Im now told ( On XX/XX/XXXX ) I can only make principle only payments during a small window of the XX/XX/XXXX-XX/XX/XXXXof the month because of the system utilized by Flagstar Bank who assumed the loan in a divestiture XX/XX/XXXX. The loan has not been correct since that time, when a ticket was opened for a payment never being withdrawn. It was escalated but never followed up on. As of now, I have more than two payments sitting in my checking that the bank has not withdrawn to apply to the loan and I pay interest on the loan based on this higher amount every day. The bank is basically collecting interest that they do not deserve because they have a system that is not capable of doing what the initial bank was capable of and in accordance to my signed contracts. As of today, XX/XX/XXXX, I have not been able to get these funds dated for the dates they should have been applied or even withdrawn from my checking. Nor am I getting any follow up from the bank. The closest branch is over an hour a way from where I live and I should not have to make repeated trips to the branch. I can not even get online access to my loan without going to a branch for setup, so I have to wait for monthly statements to be mailed to see how any payments are getting applied and find the errors. Until it is all corrected, I can not get an accurate payoff amount so I can close out this loan, which is also causing me to pay additional interest for all the wait time in getting this corrected. I asked for the payoff with correcting the payments on XX/XX/XXXX when I contacted the second member of management. This is an unfair practice, to drag out correcting misapplied payments causing delays in getting an accurate payoff and collecting additional interest with every day of delay.
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| 05/12/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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Hello, I am having issues Flagstar Bank performing a Loan Modification on my loan following a forbearance period resulting from Covid Pandemic impacts on my income.
I received my first trial plan dated XX/XX/2021. The modification terms did not make sense to me as the estimated new payment appeared to have included a higher principle amount which was not disclosed in Mod Doc Trial Plan. I had called about this multiple times and requested an amortization schedule of payments for the loan to include new proposed principle and interest amounts for loan mod doc which Flagstar was unable to provide and claimed this would not be provided until trial plan was complete.
With Trial Plan timeline nearing expiration I signed and uploaded in fear of foreclosure. This Trial Plan was signed and uploaded to my Flagstar portal on XX/XX/2021 before the XX/XX/2021 timeline provided on Trial Plan.
I called later on XX/XX/2021 around XXXX XXXX XXXX to make first XXXX trial plan payment of {$1000.00}. While on the call with the XXXX I was advised their system showed payment was due XX/XX/XXXX and NOT XX/XX/XXXX which was detailed in my Trial Plan sent by mail. I was then placed on brief hold for XXXX to reach out to underwriter and later XXXX confirmed per underwriter that the trial plan I had signed and uploaded would be honored, but to make the payment in the month of XXXX to avoid confusion.
A few days after call, I received a new trial plan agreement in the mail that was dated XX/XX/2021 which detailed a new trial plan payment of {$1000.00} with trial plan payments beginning XX/XX/XXXX which conflicted with what was told on previous call that underwriter would honor my First Trial Plan which was signed and uploaded in a timely fashion.
I called XX/XX/2021 at XXXX XXXX XXXX to then make first payment for XXXX detailed in 1st trial plan. While on call I was notified that trial plan would not be honored and that a mistake was made on trial plan form.
With the conflicting messages received, I then proceeded to fill out an appeal form on 2nd trial plan and uploaded to Flagstar portal on XX/XX/2021 which was within the time constraints listed on Appeal Section in Trial Plan of Within 14 Business days of dated letter which was again XX/XX/2021. Appeal Form detailed that I would receive a written decision within 30 calendar days of Appeal. It is now XX/XX/2021 and I have still not received a decision.
In an effort to be proactive I had called multiple times in XXXX to check on status of appeal and to ensure it was uploaded in correct place as this was detailed very vaguely on Trial Plan paperwork. I was advised that appeal process had up to 30 days.
I called again XX/XX/2021 at XXXX XXXX XXXX and was very frustrated at this point as tomorrow would be XX/XX/XXXX and I was ready and able to make payment of {$1000.00} on signed and mutually agreed 1st Trial Plan. While on call with XXXX it rose to escalations where I was initially told there was no appeal and that my appeal would not alter the outcome and that 2nd Trial plan would ultimately be the only trial plan provided to me.
With fear of prolonging any further without knowing what was going to happen I had agreed to the new conditions of 2nd Trial Plan, but requested that newly dated 2nd trial plan be sent out as the Sign and Return section was now out of date as XX/XX/2021 was the deadline. Escalations confirmed with underwrite and I that this would be done and that I would receive newly dated 2nd Trial plan in mail in a few days. Flagstar Escalations also mentioned on the call not to worry about XX/XX/XXXX payment as there was a 15 day grace period and that as long as my payment was sent in by XX/XX/2021 I would be current and not penalized. Days passed and no newly dated Trial Plan was received in mail.
I called XX/XX/2021 at XXXX XXXX XXXX to check on status and was told by Flagstar XXXX there was nothing on their end showing a trial plan sent out and that one would be sent out and to expect in mail in a few days. Again days passed and no Trial Plan received in mail.
I had called again XX/XX/2021 at XXXX XXXX XXXX to find out where Trial Plan was at as now I was nearing XX/XX/XXXX payment deadline for 2nd trial plan. XXXX advised again that nothing was shown as sent out and that they could send it out again. I had mentioned XX/XX/XXXX deadline and that I needed the Trial Plan right away. I was then advised by XXXX to sign and uploaded outdated 2nd trial agreement plan and that this was okay even if past the sign and return timeline listed on form. I asked XXXX to verify this as I was already getting conflicting messages from Flagstar. Same XXXX called me back at XX/XX/2021 at XXXX XXXX XXXX after confirming with supervisor that this would be acceptable. While on that call I made my first payment for XXXX trial plan of {$1000.00} and received confirmation number.
About an hour later at XXXX XXXX XXXX I received a call from Flagstar about missed payments and reiterated that I had just paid an provided the confirmation number to Flagstar representative.
It is also important to note that during this process I never talked to the same XXXX twice, and when I tried to leave messages for my Assigned XXXX I had never received a call back. This has been a very frustrating process with a severe lack of clear and concise communication with unclear documents and ill-advised information.
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| 05/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a mortgage with Flagstar Bank located in XXXX, Michigan. It is a conventional, 15-year mortgage with escrow required for taxes and insurance. The real estate tax payments are required twice a year with the most recent tax payment of {$7300.00} due on XX/XX/XXXX.
On XX/XX/XXXX, I got a notice of a delinquent real estate tax bill from the County. Included in the amount due were penalties and interest of {$370.00}. Needless to say, I believe Flagstar is responsible for the penalties and interest because those charges were directly related to Flagstars failure to pay the taxes when due. In fact, I wasnt even aware that the taxes hadnt been paid until I was notified by the County on XX/XX/XXXX, after the charges had been incurred.
I immediately called Flagstar Bank on XX/XX/XXXX and talked to an individual who informed me that the tax payment wasnt made because Flagstar had received a request for a payoff and their system doesnt allow for payments once a payoff request is received. [ Note : In mid to late XXXX, I was considering a refinance of this mortgage and apparently that lender had sent a payoff request to Flagstar at some time in XXXX or XXXX. However, I decided not to proceed with the refinance and withdrew my application the week of XX/XX/XXXX. END NOTE ] I pressed for additional information as to why the payment was never made but got nowhere. I then asked if I could assume the responsibility for the payment of taxes and insurance as I could not rely on Flagstar. He said that he would send me a form to fill out requesting a waiver of escrow. We ended the call and I waited for receipt of the form. Upon receiving the form, I realized that Flagstar wanted to charge me {$1100.00} to do this. [ NOTE : The waiver escrow fee was 0.25 % of the balance of the loan, which was approximately {$460000.00} at that time. Fee of {$1100.00} = {$460000.00} x .25 %. END NOTE ] So, at this point, I am being charged {$370.00} for Flagstars failure to pay my taxes to the County, the funds for which I had already paid Flagstar and were sitting in an escrow account at Flagstar. Further, they wanted to charge me an additional {$1100.00} to let me pay my taxes directly, which I believed was necessary to ensure my taxes got paid on time prospectively.
Later that same day ( XX/XX/XXXX ), I called Flagstar again as I realized that the individual I talked to earlier never indicated whether Flagstar intended to pay the delinquent tax bill. On this call, I talked to a woman in the Tax Department and explained the situation with the delinquent tax bill as well as the penalties and interest. I requested that Flagstar promptly pay the delinquent tax bill and also requested that Flagstar reimburse me for the {$370.00} in penalties and interest. This person indicated that they would pay the taxes now and put in a request for the reimbursement of penalties and interest.
On XX/XX/XXXX, I called Flagstar again to follow-up on my earlier requests. I spoke to a supervisor in the Tax Department who indicated that she didnt have any information relating to my previous request for reimbursement of the penalties and interest. However, based on her research, she did not understand why the taxes were not paid until XX/XX/XXXX as the hold on the account from the payoff request had been lifted on XX/XX/XXXX. She sympathized with my situation and told me that she would put in a request for reimbursement of the penalties and interest. As I had heard that before, I asked if I could just speak directly to whomever she was making that request. However, she told me that was not possible and that I would just have to wait for their response.
On XX/XX/XXXX, I called Flagstar again as I never got a response to my XX/XX/XXXX call. I asked to speak to the same individual I spoke to on XX/XX/XXXX but was told that was not possible. So, I spoke to another individual in the Tax Department who indicated that she found my case and that it had been resolved. She asked to put me on hold so she could get up to speed. It took about 20 minutes but she eventually got back and explained that my case had been referred to their third-party servicer who denied the request. However, this individual ( who also seemed very sympathetic ) said she would request the refund from Flagstar because the hold was taken off on XX/XX/XXXX, the taxes were not due until XX/XX/XXXX and the penalties and interest would not accrue until after the grace period ending on XX/XX/XXXX. In other words, Flagstar had 33 days in which to pay the taxes before the penalties and interest would accrue. She said the case would be reviewed within 5 days. I requested that someone at Flagstar call me with the resolution. I also explained my frustration at not being able to speak directly to anyone with decision-making responsibility.
Well, it didnt surprise me that I never got a call regarding resolution of this dispute. So, I again called Flagstar on XX/XX/XXXX. I spoke to yet another individual in the Tax Department who related to me that the case had been closed and that Flagstar was denying the reimbursement because of the payoff request. Although I pressed on how Flagstar could deny responsibility when the hold on the account had been lifted on XX/XX/XXXX and the taxes could have been paid up to XX/XX/XXXX without penalty, I got nowhere. I then realized that dealing with this institution was futile.
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| 09/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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MISHANDLING/MISUSE OF FUNDS - THEFT - FRAUD - NEGLECT - LOSS OF USE - FLAGSTAR BANK My home caught on fire on XX/XX/2022, due to no fault of my own. My insurance ( XXXX XXXX XXXX XXXX XXXX XXXX company did due diligence by submitting payment ( {$140000.00} ) for rebuild on XX/XX/2022, in a check made payable to myself, my public adjusters ( the company representing me during my Peril ( Fire ) process ), and my mortgage company - Flagstar Bank. Flagstar 's role, having security interest in my property is to hold funds in escrow and disburse quickly, according to their disbursement schedule. They even told me that because of my good account standing/status, that my funds disbursements would NOT have to undergo their more stringent monitoring and disbursement practices.
Prior to the first disbursement they ( Flagstar Loss Drafts ) required three things : 1 ) A signed Repair Affidavit ( this is a form drafted by Flagstar, signed by me, essentially stating that I promise to use the funds disbursed from escrow to rebuild my home ), 2 ) The Blue Prints for the rebuild ( said blue print was drafted, created, reviewed by a licensed XXXX and licensed XXXX ; then further fully approved ( in XX/XX/2022 ) by the Department XXXX XXXX and XXXX XXXX for rebuild.
XXXX ) My XXXX 's Rebuild Estimate.
During the months of XXXX thru XX/XX/2022, as they became available, each item required was submitted to Flagstar Loss Drafts department. Each item subsequently had to be submitted several times during the months of XXXX thru to XX/XX/2022, as each time my representative inquired on the status of Flagstar 's receipt, there was a constant discrepancy of recording on their part. For the first couple months Flagstar was miraculously unable to locate the several attempts of us/my representative sending off required documents. They kept saying that they had no record of anything being received, even though we had verification of transmittal on our side ( via email and fax ). Eventually in XX/XX/2022 when we were certain that Flagstar should have received all three items, they acknowledged receipt of one item, stating they were still pending receipt of the other two items. Each time we called to follow-up status of their receipt, one day they would say they have an item, the next day they would state that same item is missing again and documents still pending. We have been sending copies of all three items at minimum, once a week for months now to the email/fax addresses that they provided ( Email : XXXX and Fax XXXX XXXX XXXX ). We have asked that the case be escalated and that a supervisor return our call on several occasions, they have only done so once, of which they were supposed to call back which has not happened. Each time myself or representative has attempted to contact them by phone, we have been on hold for 30 minutes, an hour, and even a hour and a half. [ P.S. I have a full record/transcript of specific dates, times, names of all forms of communication made to date ].
Please note that we did also send all required documents via certified mail which they received and signed for on XX/XX/2022. Even via this method from the one package, they stated items were missing. Weeks after the certified mail, Flagstar finally admitted and acknowledged to having all three required documents and said the docs were in review. Our last conversation ( after waiting for a hour and a half again ) occured on XX/XX/2022 at XXXX with their representative K*n***t*. She stated that the review of my Floor Plan was denied for the following reasons : - While they acknowledged that each room of the house indicated its square footage on the floor plan, they did not see an indication of the gross square footage of the home.
And for this reason the floor plan was rejected.
A floor plan that was created by a licensed Architect, license Contractor, and fully approved by an accredited Licencing governing body, was denied by a mortgage company ( Flagstar Bank XXXX, whose sole purpose is to hold funds in temporary escrow and to release funds quickly so that I can rebuild my home, to protect it from further damage.
End of XXXX, and the months of XXXX and early XX/XX/2022 had frequent heavy rain storms. Some of the temporary protection to my home collapsed, MOLD formed quickly thanks to the breakthru rain water and summer heat ( I did not have have any mold issues from the first mediation because we mediated quickly and the fire occurred during winter ). I have since had to have another emergency, temporary mediation to save my home from further damage. It is now XX/XX/2022, we are moving into the fall season and before you know it agin will be winter. Due to the negligence and deliberate withholding of funds by Flagstar Bank, I have still yet to receive a disbursement to start permanent rebuild to my home, and so that I can prevent further damages and unnecessary, preventable temporary mediation expenses.
Flagstar 's mishandling and/or misuse of my insurance claim disbursements have cause me further loss of use, damages to my property, pain and suffering, lots of wasted time and additional expenses.
My patience has ran out and I have since sent a FINAL demand for immediate release of funds before litigation. Verified their receipt of said correspondence on XX/XX/2022.
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| 05/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I purchased my home on XX/XX/XXXX. I purchased a primary residence with a 20 % down payment and my fico score was a XXXX at the time of the purchase. I received the financing through Flagstar Bank. I contacted Flagstar via telephone on XX/XX/XXXX to ask them for instructions on how to recast my loan because I was going to make large principal payments. I was told I needed to send an email to XXXX. I sent an email on the same day requesting instructions on how to recast my loan if I make large principal reductions. I received the following response, " Please contact the Special Loans department with your loan number and property address so that the loan can be reviewed for eligibility within the next 30 days. This information can be provided to the Special Loans Department at XXXX or submit a re-amortization eligibility request form available on the Flagstar Bank website. '' When I received this response I replied immediately with the information requested. I then received the following message the next day from Flagstar, " The loan can not be reviewed for eligibility for a re-amortization at this time. In order for the loan to be reviewed to determine eligibility for a re-amortization, the following requirement must be met. The Special Loans Department must liaison with another department in order to evaluate your loan. This is a procedure that must be completed due to the fact that your loan was recently set up in our servicing system.Please contact the Special Loans department with your loan number and property address so that the loan can be reviewed for eligibility within the next 30 days. ".
I waited over 30 days as instructed and then on XX/XX/XXXX I sent another email to XXXX explaining I had made large principal payments and that I wanted to recast my loan. On the same day I received a response stating my loan was still not eligible for review. I immediately called the representative 's information that was at the bottom of the email, XXXX XXXX. I talked to her and I asked her why my loan was still not eligible for review. She told me the loan had not been placed with an investor which is why Flagstar could not tell me if my loan was eligible for the recast because it depends which investor Flagstar placed it with. I asked XXXX to please send an email to the manager of the department that sends the loans to the investors to make sure my loan was sent to an investor that will allow the recast. I advised her to please bring to the department 's attention that I have a XXXX fico and that I put a 20 % down payment for my purchase. As a result, Flagstar should have no problem placing my loan with the best investor that would allow me to recast. She said she will send the request. A couple weeks passed and I called XXXX once again to follow up with my request. I left her a message and she called me back the same day. She told me that my loan had not been placed with an investor yet and I asked her once again to contact the manager in that department to make sure my loan gets placed with the correct investor that will allow me to recast. Then on XX/XX/XXXX I received an email from XXXX stating my loan was placed with an investor that does not allow loans to be re-amortized. I called XXXX immediately and I asked her if she had sent the requests I asked her to send and she said yes but unfortunately my loan was still placed with an investor that did not allow a recast. I then asked her to escalate this to another manager and I sent her an email stating my frustration and concern. She forwarded my email to her managers but she called me back after a few days and said there is nothing that can be done. I believe Flagstar was only concerned with selling my loan to an investor that was the highest bidder and they did, and in the process completely disregarded my request and did not do what was best for their customer and his family. I was in communication with Flagstar very early in the process to make sure I would be able to recast my loan but I was overlooked and disregarded because I am sure Flagstar was only focused on making as much profit on my loan as they could possibly make. My original loan amount was {$610000.00} and I have now paid the balance down to {$460000.00}. Now due to the restriction Flagstar has placed on my loan I can not lower my payment with a recast, which would benefit my family financially, and Flagstar has put me in a very bad position. Now the only way I can lower my payment is by refinancing but this puts me at a disadvantage as a consumer because I will lose my interest rate of 3.875 % and I will have to pay approximately {$3500.00} to refinance my loan. The new interest rate I will be forced to get to lower my payment through a refinance will be approximately 4.5 % to 4.875 %. This is unfair and unjust for me an my family. My family and I work very hard to pay down the principal of the loan to allow us to lower our mortgage payment to relieve the financial pressure of making a large mortgage payment every month. I get paid with 100 % commissions and the reason we need to recast whenever we lower the balance is because we prepare for any seasons where my business may slow down. If the payments are too high during my slow season we are at risk of having to fall behind on the mortgage payments.
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| 01/27/2020 |
Yes |
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- Trouble during payment process
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Web |
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As of XX/XX/XXXX, I received a letter in the mail from Flagstar Bank ( loan # XXXX ), that, according to said letter, they purchased my loan from " XXXX XXXX XXXX XXXX ''.
When I read this letter, I was curious as to where the institution " XXXX XXXX XXXX XXXX '' was coming from, seeing as though my bank prior to Flagstar was XXXX XXXX ( loan # XXXX ). I then setup my online account with Flagstar, setting up automatic payments to begin, according to the welcome letter, on XX/XX/XXXX.I also attempted to end my automatic payments with XXXX.
On XX/XX/XXXX, two automatic payments were withdrawn from my checking account. One from XXXX, and the other from Flagstar Bank in the amount of {$1500.00} each. The funds went through, and were successfully transferred to XXXX XXXX, but unsuccessfully transferred to Flagstar since it was fulfilled by XXXX first. When I noticed this occurrence, I contacted both institutions attempting to get the funds transferred from XXXX to Flagstar as I was under the impression that the loan was now serviced by Flagstar as of XX/XX/XXXX.
It wasn't until XX/XX/XXXX that I received a goodbye letter from XXXX XXXX stating the loan had been transferred to Flagstar as of XX/XX/XXXX ( please take note of the different transfer dates stated from the two institutions, and how they are different ), with Flagstar payments to begin on " XX/XX/XXXX ''. After several phone calls to both institutions, speaking to many representatives and managers, over the course of many months no resolution was met.
Over the course of time from XX/XX/XXXX to today, XXXX, XXXX, XXXX, there has been countless phone calls, conversations, attempts at clearing this, and case numbers open/closed.
Flagstar case numbers are as follows : # XXXX # XXXX # XXXX In each phone call to the two institutions, my goal was to get the funds for the XX/XX/XXXX payment transferred from XXXX to Flagstar, remove any late fees on my Flagstar loan that should not be there, as each payment had been on time, correct the interest accrual, and remove any negative reporting made on my credit.
After many conversations, and attempts with help from many representatives, my goal has yet to be met.
During these phone calls, there have been many different types of experiences, and responses with the representatives, being positive, promising, reinforcing, along with negative, or disrespectful.
Those being : - Both institutions stating they can not do anything to help me because according to the transfer date XXXX has of XX/XX/XXXX, it did not match Flagstar 's date of XX/XX/XXXX. Meaning both institutions claim the funds " rightfully '' belonged to each of them since the dates do not match up ( which, from a borrower standpoint, makes no sense to me how they were not on the same terms or dates prior to selling my loan ). Therefore XXXX would not release the funds back to me.
- Held many three-way calls between myself, XXXX, and Flagstar, being told at the end of these phone calls that they would each " have the back office representatives look into this, figure out why the transfer dates are different, get the funds transferred from XXXX to Flagstar, and my Flagstar loan corrected. All of which had led to no success, and all cases " resolved '' according to Flagstar and closed. I had also emailed copies of my bank statements showing the funds being sent to XXXX, and each payment was made when it should have been, meaning no payments are missing.
- Being disrespected, told everything is my fault, and hung up on.
- Flagstar telling me they have no idea why their welcome letter/files state my prior mortgage company being " XXXX XXXX XXXX XXXX '' when it should state " XXXX XXXX '.
- Being told that it is my job to make sure this is all situated, though, as I stated earlier, I have been relentless and called both institutions countless times.
- Most of these conversations, I was led to believe that I had to do nothing more than allow the banks to contact one another, get the funds transferred, everything would be handled, and I wouldn't have to worry. This has not been the outcome. I have come to the conclusion that whoever is working on these case numbers in the two back offices, is not looking deep into this, only scratching the surface, doing the bare minimum, and returning to me with the conclusion of " case resolved, you are missing a payment due to NSF '', and nothing more.
As of XX/XX/XXXX I have now received multiple letters in the mail from a constable named XXXX XXXX XXXX ( XXXX ) stating that I owe money to " XXXX, XXXX '' and there is said to be a " sale of property '' at my address on XX/XX/XXXX. All of this is due to my loan being delinquent in Flagstar 's systems from the funds not being transferred to Flagstar from the XX/XX/XXXX payment.
I have plead my case to each of the institutions many times, I have repeated myself again and again, took precious time out of my days, dealt with stress, anxiety, discomfort, and more attempting to resolve this. I can not do it any longer, this is why I am reaching out to you. I have provided as much written information as I could at this time, though I do have all documentation ready if you so need.
I appreciate you time. May you have a great day.
- XXXX XXXX XXXX XXXX XXXX
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| 01/04/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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Previously I requested my mortgage be placed in forbearance due to loss of income from COVID-19. Flagstar processed my request and there weren't any problems. In XX/XX/XXXX I attempted to remove my mortgage from forbearance, I contacted Flagstar and spoke with a representative that informed me that I qualify for a Covid-19 hardship partial claim. She indicated they would send me documents via FedEx to complete and have signed in front of a notary. Another condition of my acceptance of the terms was to send a payment to Flagstar equal to the amount of my normal mortgage payment. I received the documents, got them signed in front of a notary and made the payment, according to the terms on the document Flagstar sent me. The next month, I checked my mortgage statement and it indicated my payment that I sent in XXXX was placed in a suspense account. I called Flagstar to get more information because my mortgage was still indicating that it was in a delinquent status. I spoke with XXXX on XX/XX/XXXX, she indicated that there had been an error on the documents that Flagstar previously sent me and that they had sent me new documents to complete. I asked for the tracking number for the new documents and she could not provide it, as she didn't have it. She recommended waiting a week for the documents. I called back on XXXX to get the tracking number as I still hadn't received the paperwork. I spoke with XXXX, he indicated that my monthly payment had went up and that was the reason the documents needed to be resent to me. I had a few questions about that and upon longer discussion I came to the conclusion that XXXX was in loss mitigation and was not apart of the hardship task force. I realize there may be different processes between the departments, so I asked to speak with someone on the hardship task force team. XXXX attempted to transfer me, but the call was dropped. I called back and spoke with XXXX, XXXX indicated he was apart of the hardship task force team. Speaking with XXXX, he indicated that my payment amount had been incorrect and that a new payment amount was being calculated. He indicated they were working on that and to give another week for the new documents to be sent to me. On XXXX, I called back because I still hadn't received the documents. This time I spoke with XXXX, she was apart of loss mitigation but indicated they worked closely with the hardship relief task force. According to XXXX, she didn't see the documents had been mailed. She then indicated that she had sent an email to her supervisor to have this corrected. XXXX indicated that the principal had been incorrect on the documents that were previously sent. I informed her that XXXX and XXXX told me that my monthly payment amount was incorrect. XXXX responded that XXXX and XXXX were incorrect and maybe " needed more training. '' I stated to her that this has been going on for at least a month, and every time I call I get a different excuse. XXXX stated that she could not speak on what the previous reps told me, but she assured me that she was giving me the correct information at this point. She asked me to give the documents another week, and reminded me that there was a XXXX amount due. I gave the documents another week, and called back on XXXXbecause I still had not received the documents. Initially, I spoke with XXXX, he was not apart of the hardship relief task force, so I asked to be transferred to someone in the hardship relief task force. I was transferred to XXXX, who indicated he was apart of the hardship relief task force. XXXX indicated that the first set of documents sent to me were rejected due to an issue with my signature. I didn't understand because the signature had been done in front of a notary and they are there to verify that I actually signed the documents. XXXX also indicated that there may be issues because they switched vendors and a new vendor was doing the new paperwork. XXXX also stated that with the FHA accounts there was no acceptance payment needed as per our previous agreement. I asked XXXX if I could use my acceptance payment ( done in XXXX and in a suspense account ) for my XXXX payment due. XXXX indicated they could not do that and I needed to follow the first document that I signed. I was confused because he was asking me to follow the first document that was signed but they are going to send me a new document with new terms. The new terms would indicate there is to be no acceptance payment, only 1 regular payment. XXXX 's response was that I " needed to follow the agreement. '' I pointed out to him that I was following the agreement, but Flagstar had not followed the agreement, and was actively changing the terms. I made the payment with XXXX over the phone. XXXX indicated that I should wait another week and that the escalation team is handling my loan. The numerous errors and long waits for documents is unacceptable. I understand there being a few things that need to be worked out, but it should not take a month for documents to be mailed out. I also see that I am not the only one that has complained to CFPB about this same issue, so I am under the impression that Flagstar knows this is a problem, but I am not sure there has been any steps taken to resolve the overall issue.
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| 07/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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. I applied for Hardship Forbearance in XXXX of XXXX due to temporary loss of income due to the pandemic. I was approved for a modification and made the three required payments to complete the modification. I never received modification documents to notarize from Flagstar. In the meantime, I had also applied for and apparently been approved for state assistance from the Florida XXXX. Also, my mom who is the cosigner on my mortgage was relocating from out of the country, back to the US for medical reasons and was purchasing a home with a mortgage from XXXX XXXX XXXX XXXX. XXXX requested something from Flagstar stating that the modification had been approved and the account was not delinquent. I called multiple times and requested something nobody at Flagstar was able to provide anything. I was told to, go to the website and print something off. This was not sufficient for XXXX to approve my moms mortgage. They said they needed something official from Flagstar or the outstanding balance would have to be brought current. My mom had to cash out her savings that she had set aside for home repairs in order to make this payment but had no choice as she was relocating from out of the country and had to have a home to go to.
On XX/XX/XXXX, we attempted to make a payment to pay the full amount ( {$12000.00} ) to bring the loan current. We were told only {$10000.00} could be accepted each day. The payment was split to pay {$10000.00} on XX/XX/XXXX and the balance of {$2300.00} on XX/XX/XXXX. At the time of this phone call, I asked why I couldnt get a letter to provide to XXXX. I was told that the modification wasnt finalized yet and they didnt know what the state was doing as far as assistance. They were also unable or unwilling to provide anything stating the payments were made and account was current. The payments showed up on the website transaction history but were held in suspense. I was also told during one of these calls that I had to choose between the modification or the state funds that were received by Flagstar on XX/XX/XXXX ( BEFORE we made the {$12000.00} payment ). I said that I wasnt aware of the state funds at that time but if I had to choose between one or the other, I would prefer the state funds. The person I spoke with at this time said she would follow up and get back to me, personally. I never heard back from her.
On XX/XX/XXXX, I looked at my account summary and saw that the payments had been applied but as of that date, my XXXX payment was past due. On this same day, I received my XXXX statement in the mail, stating I still owed $ XXXX. I called and spoke with a rep by the name of XXXX and was on the phone for over an hour. XXXX confirmed that the state funds had been received on XX/XX/XXXX but never applied to the account. The modification had been cancelled because I had opted to accept the state assistance. XXXX couldnt confirm why the funds had not been applied but said she didnt want me to hold any longer and she would personally return my call. I received no call back.
On XX/XX/XXXX, I called and spoked with XXXX in collections where my account now sits. She also confirmed the funds were received XX/XX/XXXX but never applied. She said she was going to reach out to her supervisor and call me back. In the meantime, she asked to take a payment for XXXX because it was going to report as 30 days past due. I declined to make a payment because there was {$15000.00} in state funds with my name on it sitting there as well as 18 future payments for $ XXXX. I never received a call back.
That evening, I emailed the XXXX and posted a message on Flagstars XXXX page. I received a response from the XXXX post stating someone would reach out to me. I received a call from a customer service rep today, XX/XX/XXXX. She asked me to explain the issue and then transferred me to XXXX in Collections. XXXX looked through my account and could not see where the funds had been applied and changed the date of the receipt of the state funds to XX/XX/XXXX. I had already been told XX/XX/XXXX multiple times. He said it looks like there may have been some confusion because the state funds were received, our payment made and the modification cancelled, all on the same day.
This still does not resolve the fact that the state sent {$15000.00} to Flagstar BEFORE I made payment or told that I needed to choose the state funds or the modification. Your company held on to the funds without applying them to my account or even notifying me that the funds had been received. As of today, per my account statement, I owe a payment of {$1300.00} ( past due from XXXX and with no modification agreement on which the 3 trial payments were completed ), even though the funds were held in suspense and not applied on my account for OVER a month from the date the state sent $ XXXX ( and an additional 18 future payments ) and a month after we paid $ XXXX. Nobody at your company seems to have any idea what they are doing, and state funds are being mishandled.
This letter will be forwarded to the CFPB, the Florida XXXX and XXXX XXXX XXXX the firm managing the funds for the Florida XXXX I would appreciate a response and a resolution to this matter.
Sincerely, XXXX XXXX Account # XXXX XXXX XXXX XXXX XXXX, FL XXXX
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| 01/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Description : I am the property owner of a condo in XXXX XXXX XXXX XXXX that is primarily used as a vacation rental. I purchased this property XX/XX/XXXX with a loan from Flagstar Bank. In XX/XX/XXXX two hurricanes hit XXXX XXXX that resulted in major damage to the island. There was no water or power to my from XX/XX/XXXX XX/XX/XXXX. In XX/XX/XXXX I contacted Flagstar about my options for payment during this time. Below is a summary of events that occurred since : XX/XX/XXXX Hurricane Irma & Maria loss of power & water. Contacted Flagstar regarding payment options. I was advised I was eligible for a 3-month forbearance. I asked the representative if this would have any impact on my credit, additional interest owed and any negative impact on my existing loan and was told no.
XX/XX/XXXX Received Flagstar monthly mortgage statement stating I owe {$4100.00} by XX/XX/XXXX and {$4200.00} if not paid by XX/XX/XXXX.
XX/XX/XXXX Received Flagstar notice of payment past due from the loan counseling department. It stated I owed {$2000.00} including late fees and if payment wasnt made by the end of the month my account would be in default and will be reported to the credit bureau.
XX/XX/XXXX Received Flagstar notice of assigned loss mitigation representative for my loan.
XX/XX/XXXX Received Flagstar notice of default from the loan counseling department. The letter states my account is now in default.
XX/XX/XXXX Received Flagstar mortgage statement stating I owe {$6300.00} by XX/XX/XXXX and {$6400.00} if not paid by XX/XX/XXXX.
XX/XX/XXXX Received Flagstar notice of acceptance to Disaster Forbearance Plan from the loss mitigation department, which is a temporary suspension from making regular monthly mortgage payments. The letter states that at the end of the forbearance period the past due payments may be spread out of a specified period of time based on the loan type. I spoke to a Flagstar representative and was told I have 3 options for repayment : ( 1 ) bring the loan current by XX/XX/XXXX, ( 2 ) pay back over a 6-month period or ( 3 ) apply for additional help through the loss mitigation department. I informed the Flagstar representative I would pay back over a 6-month period.
XX/XX/XXXX Received Flagstar mortgage statement stating I owe {$8500.00} by XX/XX/XXXX and {$8500.00} if not paid by XX/XX/XXXX. {$3000.00} payment made confirmation # XXXX. This is the 1st payment towards the installment of payback over a 6-month period.
XX/XX/XXXX Received Flagstar mortgage statement stating I owe {$8700.00} by XX/XX/XXXX and {$8800.00} by XX/XX/XXXX.
XX/XX/XXXX Received Flagstar notice of failure to make payments caused default on mortgage. To cure default all payments due since XX/XX/XXXX, totaling {$6500.00} must be paid including all unpaid late charges and current months payment. It states I have 30 days from the date of this letter to make overdue payment. If I fail to cure the default the indebtedness may be accelerated, the entire amount due and payable immediately, and foreclosure and sale of the property ( received letter twice ).
XX/XX/XXXX Received Flagstar notice of {$3000.00} payment received.
XX/XX/XXXX Received Flagstar mortgage statement stating I owe {$8700.00} by XX/XX/XXXX and {$8800.00} if not paid by XX/XX/XXXX XX/XX/XXXX Received Flagstar mortgage statement stating I owe {$6500.00} by XX/XX/XXXX and {$6600.00} if not paid by XX/XX/XXXX. I called to make payment over the phone. The representative said I owed over {$6000.00} and had to pay in full. I explained to her I was participating in the Disaster Forbearance Plan and making monthly payments over a 6-month period. She insisted I had to pay the amount in full. I informed her I was only paying {$3000.00} that was agreed to previously. When I asked her to transfer me to another representative she said they would tell me the same thing. I only authorized payment of {$3000.00}. {$3000.00} payment made confirmation # XXXX. This is the 2nd payment towards the installment of payback over a 6-month period.
XX/XX/XXXX Received Flagstar notice of {$3000.00} payment received.
XX/XX/XXXX Received Flagstar notice of failure to make payments caused default on mortgage. To cure default all payments due since XX/XX/XXXX, totaling {$4300.00} must be paid including all unpaid late charges and current months payment. It states I have 30 days from the date of this letter to make overdue payment. If I fail to cure the default the indebtedness may be accelerated, the entire amount due and payable immediately, and foreclosure and sale of the property ( received letter twice ).
Statement of Claim : Flagstar enrolled me in the Disaster Forbearance Plan for a period of XX/XX/XXXX XX/XX/XXXX. Flagstar knowingly sent multiple documents stating borrower was in default. Notices threatened borrow would be subject to all of the following : ( 1 ) reported to the credit bureau and negatively impacting credit, ( 2 ) acceleration clause requiring the entire loan amount payable, and ( 3 ) and sale of the property. These acts are very misleading and predatory tactics to bully the borrow into immediate payment of loan, which is opposite of the intentions of the Disaster Forbearance Plan.
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| 07/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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For some time now I have been electronically paying {$2900.00} to my mortgage account.
{$0.00} ( XXXX ) extra gets applied to the principal XX/XX/2021 I changed insurance companies and it was billed to my mortgage co. who is serviced by Flagstar. They made two payments totalling {$2900.00}. Right after they did the insurance company found that their quote had a mistake that resulted in an additional {$700.00} plus being due. Some time passed and I was getting emails from the insurance company which showed that this was not being paid by the mortgage company. I went ahead and paid the balance due via my credit card.
Around the same time I contacted the mortgage company to speak with them on the matter. During conversation I was told ( and I knew ) that this new policy would possibly result in a change in my monthly mortgage payment. I contacted Flagstar and was told that my escrow account would be approximately {$760.00} dollars short. So I choose to send them a check to cover it. I sent a check for {$1000.00} to more than cover the shortage on XXXX which was processed by them on XXXX. However in spite of the check clearly stating in the memo ESCROW SHORTAGE REIMBURSEMENT and the account number, Flagstar suspensed the payment because they had increased my monthly payment amount by {$220.00}, deducted the amount of mortgage I paid it short, applied the remainder of the {$1000.00} to principal and called it good. Nothing got paid back to escrow and therefore the escrow account was never re-analyzed. Meanwhile I'm paying my original amount thinking that it would not change since I had paid the shortage.
This went on for another month. XXXX I paid {$2900.00} again and then an additional {$200.00} thinking that any minute now they were going to analyze my escrow account because I had paid the shortage and get it all sorted out.
XXXX, same thing, paid {$2900.00} ( didnt pay the additional ) thinking it's got to happen this month, it's been two months. But it didn't. I'm thinking wow, they are slow at getting this done.
At this point I started getting statements showing my mortgage was seriously behind and they started calling me - ALOT. At one point I talked to them, explained I was out of town, explained I had paid the shortage and told them I couldn't give them exact particular until I got home on XXXX.
At this point I checked my online account info andsaw that they had done nothing. Unfortunately I was not home until XXXX and when I opened my mail and the current statement for XXXX and saw they now showed me {$6300.00} plus dollars behind I was home and in a position to call them so I did.
It took several transfers and finally demanding a supervisor, but she said she got things sorted out. Apparently not. She transferred the original {$1000.00} to my escrow account, but nothing else was adjusted, no analysis was done again, nothing. So any and all payments continued to be suspensed and posted to the month before to coverage the continuing shortages.
So here it is XXXX and in spite of making a payment every month and paying an additional {$1000.00} on top of that I'm still showing a month behind, I have {$1700.00} plus still showing up in suspense and today I had to make an additional payment of {$1600.00}. I also paid {$2900.00} that posted today. The {$1000.00} is a wash. It was moved to escrow.
But they won't or can't or don't know how to remove the additional principal payment they posted AND even if you add that to everything else the numbers don't add up. The only way that it could be resolved was for me to pay far more money than I should have.
I paid my mortgage ( according to their statements which were never adjusted because they never applied the {$1000.00} I had {$1000.00} on suspense until took part for a short payment and applied the balance to pay down the principal and then they reversed it and had made all but {$660.00} in payments. So where did the added {$1000.00} come from on top of the {$660.00} that was needed to bring this current as they say is owed.
Worse yet they would not do anything about re-examining the escrow balance/shortage unless I brought it current first. That's just extortion and holding me hostage to correct their error ( s ) in the first place.
Today, we talked to no less than 5 individuals being bounced from dept. to dept. At one point collections said I had to speak with customer service to figure out what was paid versus what was owed so that they could explain why they needed an additional {$1000.00}. When I was transferred to XXXX, the woman ( XXXX ) we asked that question too made excuses upon excuses saying she couldn't do the math and talk to us at the same time. I said how do you say what I owe if you can't explain it. At that point we requested a supervisor and as she continued to protest we told her we didnt ' want to hear it any more and just wanted to talk to a supervisor. At that point the line did NOT disconnect but it went dead silent and no one came online. I called back, requested a supervisor, he did the math we requested, reversed a late charge that was assessed BUT I still had to pay the {$1600.00} to bring this account current.
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| 12/07/2019 |
Yes |
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- Trouble during payment process
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Web |
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Our mortgage is almost $ 1000/mo and is due on the XXXX of every month ; we usually make our payment a day or two prior. The following transactions were made, via XXXX XXXX XXXX : XX/XX/XXXX for XX/XX/XXXX payment XX/XX/XXXX for XX/XX/XXXX payment XX/XX/XXXX for XX/XX/XXXX payment XX/XX/XXXX for XX/XX/XXXX payment After TWO payments were mistakenly paid at the end of XXXX ( XX/XX/XXXX and XX/XX/XXXX ), we were incredibly upset and contacted both XXXX XXXX XXXX and Flagstar Bank. After explaining the mistake, XXXX said they couldn't do anything because Flagstar already had both payments and they couldn't force them to return the payments. Flagstar Bank told us they couldn't give a refund without sending in a formal written request ( containin payment dates, refund amount, bank account and routing information, etc. ) and it would take up to two weeks to fully process and refund. We decided not to take this route, as it would take too much time. At this time, we were paid for XX/XX/XXXX and XX/XX/XXXX.
On XX/XX/XXXX, Flagstar Bank drafted another mortgage payment from our bank account. At this point, our Flagstar account showed we did not owe another payment until XX/XX/XXXX because we were still ahead. On XX/XX/XXXX, a formal request was sent to Flagstar Bank requesting a full and expedited refund of the XX/XX/XXXX payment. Bank account, including account number and routing numbers, were given to Flagstar to facilitate this refund. When requesting this refund, we assumed that we would be caught up and owe our XX/XX/XXXX payment, considering the two XXXX payments covered both the XXXX XXXX and XXXX XXXX payments and our Flagstar account summary showed the next payment was due XXXX XXXX, XXXX. Flagstar sent an automated reply to this email, then on XX/XX/XXXX sent an email with instructions for a wire transfer ( which we had already done two days prior ). We never received any other correspondence from Flagstar regarding the refund we formally requested. We contacted Flagstar later via telephone and requested information about the refund, to which they claimed that they had processed. They claimed they sent the refund to the XXXX account, which never showed up. XXXX XXXX XXXX was contacted ( as Flagstar directed, blaming XXXX for the hold up ) and they advised they never received any funds wired into our account, and none were scheduled to clear. XXXX XXXX XXXX filed a claim and refunded us the full amount of the XXXX payment and advised they would contact Flagstar directly and handle the matter. We never heard back from Flagstar, but on XX/XX/XXXX, a letter was received from XXXX stating they permanently credited us the claim.
On XX/XX/XXXX, we logged into our Flagstar account to make our XXXX XXXX payment. The payment was made via Flagstar 's online payment portal. However, afterwards it was noticed that Flagstar flagged our account delinquent for our XX/XX/XXXX payment, and that we owed a late payment charge! Recall that we made TWO payments and were ahead a month -- XX/XX/XXXX for XXXX XXXX payment, XX/XX/XXXX for XXXX XXXX payment. We were on track once we requested a refund from Flagstar for the XXXX XXXX payment. I sent a lengthy email to Flagstar ( XXXX as directed by a phone representative ) requesting our account to be updated, explaining the scheduled/cleared payments, and advising that we had never heard back about a refund from them. Other than an automated reply, Flagstar NEVER contacted us back in regards to this email or our account standing.
On XX/XX/XXXX, we received a letter from Flagstar advising us that a payment was returned our bank. No information was given about what payment date was refunded, and we NEVER saw a refund in our bank account from Flagstar -- only via XXXX. We received our monthly statement this date as well -- printed on XXXX XXXX, XXXX. This statement said our account was delinquent and that we owed almost {$2000.00} dollars!!!!! We immediately called Flagstar, and an agent told us we didn't owe that much -- but that we were behind on our XX/XX/XXXX payment. The most recent mortgage payment was scheduled XXXX XXXX via Flagstar 's payment portal, and it cleared XXXX on the XX/XX/XXXX -- - the initial payment was scheduled on time, but it didn't clear until two days past due date. We are fine with the late charge due to this -- however, we are NOT behind a payment! The agent then told us Flagstar gave TWO refunds, allegedly on XXXX and XX/XX/XXXX. Only ONE payment was requested to be refunded, which was the payment paid on XXXX XXXX. Even though Flagstar once again claimed to had issued a refund, now they claimed to have refunded us TWICE. These alleged refunds were NEVER credited back to our bank account ( other than the one granted by XXXX in our initial claim we filed and they remedied ). So now, Flagstar is telling us we are behind on our mortgage and that they have refunded us ( once at our formal request, and another without our formal request ) almost {$2000.00} even though that money was never actually returned. We've printed off all bank statements from XXXX, our transaction history with Flagstar, and all correspondence.
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| 06/14/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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Flagstar Bank appears to be conducting business in the same manner that caused the CFPB to seek a $ XXXX settlement with $ XXXX in penalties back in XXXX. This time, I am its apparent victim. I need your immediate help to keep my home.
I became unemployed through no fault of my own in late XX/XX/XXXX. I immediately contacted Flagstar and let them know I was unable to pay my mortgage. My financial situation changed when I accepted a new job, but at a substantially lower rate of pay.
I contacted Flagstar in early XXXX and explained that I wanted to restart a payment plan, but that my financial situation permanently changed and I would need to work-out a loan modification plan with them. Flagstar told me that I should begin with allowing them to provide a Streamlined Loan Modification. They told me they would not need any proof of income or provide any documentation because the process was streamlined and automatic. They said that if the new loan amount was not affordable, I could always come back and complete a more formal loan modification request that would need much more documentation. I told them I was skeptical about the Streamlined process, because it appeared to anticipate helping borrows that merely had a delay of income, and not necessarily a substantial permanent change in income. Consequently, I told Flag Star I would look at their Streamlined proposal, but they should probably just send me the application for the more detailed modification review so I could avoid delays later.
I determined and communicated that Flagstars Streamlined loan was unaffordable with my new salary. I called Flagstar, told them that the Streamlined loan was unacceptable and also that I would be submitting a new, detailed, application for modification. I submitted a new FULL and COMPLETE application with ALL required documents on XX/XX/XXXX. Flagstar did not respond to this receipt, so I called them and they were able to confirm receipt by phone.
Since Flag Star actually received all required documents on XX/XX/XXXX. Their response was due to me by XX/XX/XXXX. I called Flagstar frequently during this period. They never called me nor sent me any letters about my new application. I called to ask status very frequently and they told me they received all of my documents and everything was fine I just needed to wait. Still, I kept calling to check-in because they sent me a letter saying that they closed my application at my request. When I called Flagstar again, they said it was only the Streamlined application that was closed, that was normal and I should ignore the letter. Moreover, they confirmed everything with my full loan modification application was fine and being processed.
I called numerous times and kept getting switched to different first-level customer service agents even when I asked to speak with managers. On or about XX/XX/XXXX, I was switched between 6 different agents, each one asked me all over again all of my personal information and each one started again from scratch. One lady, named XXXX, was very rude to me and asked me for my full social security number instead of just the last 4 numbers of my account. She then immediately demanded to know what happened and the specific reasons why I was unable to pay my mortgage. I was continually transferred and waiting for a period of 2 hours. I kept demanding to speak with a manager, but each agent said only they could help me and managers were not available. Finally, one agent named XXXX XXXX ( Process ID XXXX ) said she was a supervisor and would take personal care of my case. She explained that Flagstar never took action on my XX/XX/XXXX application and I would need to " update '' some documents again. I updated documents within 24 hours of their request ( after I called them ). However, I have not received any letters about my application or phone calls about it.
Now I see in Flagstar 's on-line system that my application was submitted XX/XX/XXXX. This is complete non-sense! I submitted it in XX/XX/XXXX. Even their own records contradict this! They just want it to appear that they are not delayed in taking action, so they simply made-up a new application date!!! As for XXXX, who says she would personally get involved and call me back by noon on XX/XX/XXXX NOTHING! I tried calling on requesting a call-back when my so called XXXX was not immediately available. They promised a call-back last week, but it is EOB on XX/XX/XXXX today and NOTHING!
Meanwhile Interest rates are changing and my forbearance is running out! Soon, it will all impact my credit and I may lose my home. Flagstar should NOT be managing FHA loans for the government. They are at best incompetent and at worst.
Today, I called yet again. They argued with me and said that they were waiting on me to submit documents. However, they had the exact same documents in XXXX, but this time only the dates on the docs, like my new pay stubs, changed. I asked yet again to speak to a manager. Yet again, they switched me to a non-manager " XXXX, '' ID # XXXX. He said he'll have a manager return my call, but EVERY TIME a Flagstar agent tells me this, it is a complete LIE.
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| 09/29/2017 |
Yes |
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- Trouble during payment process
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Web |
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I sent an electronic bank payment in the amount of {$1100.00} to Flagstar Bank on XXXX XXXX, XXXX to pay a past due " regular monthly payment '' currently {$1000.00}. Flagstar rejected the payment without cause or explanation and on XXXX XXXX, XXXX {$1100.00} was credited to my checking account. When I contacted Flagstar to inquire the reason for the rejection, a customer service representative stated that my mortgage was past due and that two ( 2 ) 'regular monthly payment [ s ] ' would need to be submitted. On XXXX XXXX, XXXX, I sent an electronic payment to Flagstar Bank in the amount of {$2200.00}. Flagstar rejected the payment without cause or explanation on XXXX XXXX, XXXX and {$2200.00} was credited to my checking account. When I called to inquire the reason for the rejection, a customer service representative stated that my mortgage was past due and I must submit three ( 3 ) 'regular monthly payment [ s ] '. Because Flagstar has refused to accept my payments, I attempted to make in XXXX and XXXX XXXX, my mortgage is currently five ( 5 ) months in arrears. Flagstar 's rejection of my payments has caused my home to be at risk for foreclosure. I dispute any late charges since XXXX XXXX since I made good faith efforts to pay Flagstar mortgage payments. It should also be noted that in XXXX XXXX, I advised Flagstar that I was suffering a financial hardship and at that time I completed a loss mitigation application. Flagstar took excessive time to review my application, which caused my documents to expire. When the documents expired, Flagstar sent correspondence stating that my loss mitigation application was incomplete. I continued to resubmit information to satisfy the incompleteness. Finally in XXXX XXXX, Flagstar offered me a re-payment plan increasing my monthly mortgage payment by approximately {$800.00}. Flagstar 's loss mitigation offer would deprive me the ability to save my home and drive me into foreclosure. I rejected Flagstar 's re-payment plan offer. In XXXX XXXX, I submitted a new loss mitigation application due to my continued financial hardship and at that time was two ( 2 ) months behind on my mortgage. Again, Flagstar took excessive time to review my application, causing documents to expire. When the documents expired, Flagstar sent correspondence stating the loss mitigation application was incomplete. I continued to re-submit documentation to satisfy the incompleteness. I was denied mortgage modification and the re-payment plan proposed by Flagstar was beyond my financial abilities.
I felt my only choice to keep my home was to file Chapter 13 Bankruptcy and create a re-payment plan that was feasible. In XXXX, I filed for Chapter 13 and began making monthly payments to the bankruptcy trustee for the mortgage arrears as well as making my regular monthly mortgage payment directly to Flagstar. Payments to both the bankruptcy trustee and Flagstar have been made every month since and no payments have been missed. On Wednesday, XXXX XXXX, XXXX, I was notified by my bank that they " tried to process your payment to Flagstar Bank for {$990.00} on XXXX/XXXX/XXXX, but it was returned to our processing center due to the payee 's refusal to accept the payment. '' On the morning of XXXX/XXXX/XXXX, I spoke with XXXX at Flagstar Bank Customer Service to inquire about the rejected payment and he was unsure why the payment was rejected. He said he would have to look at it and give me a call later to discuss. I did not receive a return call from XXXX or anyone else with Flagstar. That same day, I contacted my bank to inquire if there were any notations to the transaction that was rejected and they could find none. The bank customer service representative noted that it seemed odd that the recent payment would have been rejected since the previous three ( 3 ) months payments were made in the same amount and in the same manner via electronic bill payment. I asked my bank to send proof of payment and I received one for each three ( 3 ) payments that were accepted by Flagstar for XXXX, XXXX, and XXXX XXXX.
I have made an agreement through bankruptcy to pay back arrears to Flagstar mortgage and by participating in the bankruptcy, Flagstar has agreed to accept my payments to satisfy the arrearage and bring my mortgage current. By refusing to accept my recent XXXX XXXX, XXXX payment, they have breached their agreement to participate in the bankruptcy re-payment plan. The stress and financial difficulty that FlagstaXXXX has added to my life is severe. It is unfair for such a large bank to take advantage of a small consumer that is trying to do the right thing. I would like to see a penalty or reprimand issued to Flagstar for its unfair business. If their failure to accept payment while under bankruptcy protection voids Flagstar 's right to participate in bankruptcy, I wish for the Court or any other agency to take action against Flagstar.
I would also like for Flagstar to accept my XXXX XXXX payment, waive any late charges, issue a letter of apology to me, and send a letter to the bankruptcy trustee explaining their failure to accept my payments as an error on their end.
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| 12/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX XXXX I received a letter from Flagstar Bank informing me that my home owner 's insurance had been cancelled and that it would buy a much more expensive policy for the property if I did not contact Flagstar.
I called and informed them that my policy had not been cancelled and they verified my XXXX XXXX policy was on file. I was informed that I must 've received the letter in error and that it was all straightened out.
In XXXX XXXX I received a second letter stating that my insurance policy had been cancelled and to contact XXXX. I called again and waited while my XXXX XXXX policy was verified in the loan file.
In XXXX XXXX I received a letter stating that an insurance policy in the amount of {$1500.00} had been purchased for my property from my escrow account.
I logged into my account and verified this disbursement from my escrow account on XXXX/XXXX/XXXX. I was floored and upset that Flagstar would purchase a second insurance policy on my property after two phone calls verifying that my XXXX XXXX policy was active and had never lapsed.
Because the phone calls had not worked, this time I did an online chat with Flagstar but the representative was unable to assist me with this issue. I asked to have a supervisor call me and was told that was not an option. Okay, so Flagstar is going to steal {$1500.00} from my escrow account but no one with the authority to correct the situation can call me? Entirely unprofessional and unacceptable.
The disbursement for my XXXX XXXX policy is shown in my payment history on XXXX/XXXX/XXXX, yet there is no refund from XXXX XXXX for any partial period. I have never received any documentation from XXXX XXXX indicating a cancellation or lapse of policy and I never cancelled the XXXX XXXX policy. I do n't know what gave Flagstar the idea that there was ever an issue with my home owner 's insurance.
Flagstar Bank stole {$1500.00} from my account on XXXX/XXXX/XXXX and needs to be held accountable. Twice I called responding to their letters and verified that the XXXX XXXX policy was active and on file. Yet, they still went behind my back and stole money from my escrow account.
I knew exactly what would happen : Flagstar would increase my monthly payment due to the escrow shortage from covering this second insurance policy. Once this affected my cash flow and possibly credit score, this negligent behavior and lapse of integrity would become a huge problem.
Well, it finally happened. On XXXX/XXXX/XXXX, I received a call from Flagstar that my XXXX payment was short by {$190.00} and was, therefore, considered late. I informed the Flagstar caller that my escrow account had been screwed up from the escrow issue and that I never received a new monthly payment amount. I immediately paid the {$190.00} shortage but I refused to pay the late fee.
The Flagstar rep informed me that I would be reported to credit agencies. I informed her that Flagstar stole {$1500.00} from my escrow account which affected the escrow shortage calculation and I was not notified of an updated payment amount. I asked her to waive the late fee but she said she could n't do that.
She went on to state that I never responded to any of Flagstar 's letters from XXXX or XXXX when Flagstar warned me that it would buy another insurance policy. She went on to tell me that Flagstar has an interest in the property and had to protect itself by purchasing insurance.
I told her to bite her tongue and to not speak another lie because she was messing with my livelihood and threatening my credit score and credit history. As stated above, I called Flagstar after receipt of both the XXXX and XXXX letters and did an online chat after the XXXX letter because the phone calls clearly were n't working.
It really feels like extortion - Flagstar is threatening to ding my credit over a {$70.00} late fee even though Flagstar stole {$1500.00} from my escrow account!
You know what is really interesting : Flagstar called me to collect {$190.00} and try to get me to pay a {$70.00} late fee but Flagstar did not call me before stealing {$1500.00} from my escrow account. Hmmm ... Flagstar 's phones only work when someone owes them money, not when Flagstar is stealing money.
You know what else is really interesting : XXXX XXXX XXXX policy never lapsed and my policy number never changed. Drum roll please ... wait for it ... therefore, my active policy was on file the entire time.
The {$1500.00} was ultimately refunded to my escrow account but I never received an updated payment amount or an apology for having had that money stolen to begin with. I do not trust Flagstar - it is Flagstar 's responsibility to hire competent employees to perform their jobs with integrity. Clearly it has been unable to do so and does not want to take accountability for this issue.
I would like to eliminate my escrow account and pay property taxes and home owner 's insurance on my own. This is how my other five properties are set up and I never have a problem because I do n't have integrity issues like Flagstar. This is a common practice and I 'm sure Flagstar can make it happen.
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| 12/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2019 we made a mortgage payment to Flagstar Bank in the amount of XXXX. {$1400.00} for regular monthly payment and an additional {$100.00} toward the principal.
On XX/XX/2019 a payment was made to Flagstar in the amount of {$1400.00}. This payment was made by mistake/accident. When we checked the Flagstar Web site on XX/XX/2019 to confirm if a payment was made or scheduled, it indicated no payment was scheduled or pending. We made another payment which was credited as an early XX/XX/2019 payment.
I called Flagstar on XX/XX/2019 and requested the payment that was made in error to be returned to our account rather than credit for the next month. I was told to send the request by email, providing specific documentation about my bank account and wire transfer instructions.
I was informed that it would take 5 business days from the time they received the information.
I emailed all the information they requested on XX/XX/2019.
On XX/XX/2019, I called Flagstar to check the status of the wire transfer. I learned it had not been completed due to an incorrect account number. I provided them with the correct account number and was told that it would take 3 business days for the funds to transfer. Based on this information, the wire transfer should have been received by our credit union by XX/XX/2019.
On XX/XX/2019, I called to check on the status of the wire transfer. I was informed the wire transfer was completed today, XX/XX/2019. At this time they provided a 'reference number ' about the wire and indicated I should have the funds in the next day or two.
I waited a few more days and after still not receiving the funds, called Flagstar again. I explained I did not see the funds in my credit union account, but they assured me the funds were transferred and to just call my bank. I called my credit union, and they had not received any wire transfers in the amount specified or any wires assigned to my account. I called Flagstar back. I was assured again it was transferred on XX/XX/2019 and to check my account again the next day. The next day there were still no funds.
I called Flagstar back again and asked to speak to a manager. I was told a manager would call me back. No manager called me back. I called back again and asked to speak to a manager, explaining that none had called me back. Prior to being put on hold, I was told again, that the wire transfer was completed. After 1 full hour of being on hold, I was transferred to a Team Lead. He reviewed the issue and after another hour of being put on/off hold, emailed me a screen shot that showed how they attempted to make the transfer on XX/XX/2019.
I asked how he could tell that this was a successful wire transfer? He said he could not, but that he was informed by accounting that it was successful. I even asked if he could me what the Status of the wire on the screenshot meant, but he said he could not, but he was 'certain ' the wire was sent successfully.
Upon reviewing the emailed screen shot with my credit union wire transfer team, it was determined that there was a section that was missing information. The one key component that was missing in this wire transfer, was the " Beneficiary Bank ''. On the wire transfer screen shot, the money was sent to the proper receiving party with the correct ID/Type. The next step was to add the Beneficiary Bank and routing number, but there was no Beneficiary Bank listed. This appears to be the step they missed. I emailed the wire transfer instructions that included the Beneficiary Bank along with the routing number and account, which should have been put in the ID/Type, so that the credit union knew where to send the wire transfer.
My wife contacted our credit union wire transfer department. We learned they do not warehouse payments. If there is no Beneficiary Bank located on the wire transfer, they return the payment the same day to the bank that originally sent the money.
We forwarded this information to Flagstar requesting that the funds now simply be credited as the XX/XX/2019 payment, and have received no response from anyone at Flagstar and the funds have not been credited, nor has the wire transfer been completed.
This blatant disregard needs to be addressed as soon as possible as it is our belief that they are waiting to address this after XX/XX/2019 at which time they will add a {$60.00} late fee to our account.
Flagstar has made a mistake and to date, has not contacted us and has not responded to any of our email requests for either a telephone call or an email that they remedied this or corrected their mistake. We have provided all of the evidence we can that shows the payment was made twice, evidence that the wire transfer they attempted was not completed due to insufficient information as written in the wire transfer instructions.
Note that Flagstar has provided no evidence or documentation that the wire transfer was ever successfully completed to our credit union. As of XX/XX/2019, we have yet to be contacted by Flagstar about this matter.
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| 03/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This complaint pertains to a mortgage which erroneously and egregiously transferred from XXXX XXXX to Flagstar Bank. On or about XX/XX/XXXX of last year I received the notice dated XX/XX/XXXX indicating that my loan was going to transfer. On XX/XX/XXXX I went to my local branch of XXXX XXXX and a representative contacted the mortgage department for a payoff statement. I returned to the branch later the same day with the funds needed to pay off the loan in full. My understanding was that the loan was paid off and hence would not be transferred. XXXX at my local branch of XXXX XXXX offered superior service in facilitating the loan payoff.
In XXXX I received a statement dated XX/XX/XXXX from Flagstar Bank stating " partial payment ( unapplied ) '' in the amount of {$84000.00}. The statement reflected the account was overdue for the month of XXXX and that payment was due for XXXX. I visited the local XXXX XXXX where I again spoke with XXXX. She again offered superior service by promptly addressing my concerns and making a couple of phone calls to ensure my mortgage had indeed paid off.
Payment for this loan last drew automatically from XXXX XXXX on XX/XX/XXXX with {$350.00} interest paid for that month. Prior to loan payoff, the total interest paid to XXXX XXXX for XXXX was {$3200.00}. As reflected on the payoff statement, the outstanding principal on the loan was {$83000.00} and the payoff amount was {$84000.00}. The payoff statement shows interest of {$340.00} and a reconveyance fee of {$130.00}. In XXXX of this year I received a 1098 Form from XXXX showing {$3200.00} interest paid and a loan transferred amount of {$83000.00}. Additionally, I received a 1098 Form from Flagstar showing {$450.00} interest paid.
The sum of interest reflected on the two 1098 Forms is {$3700.00}. Yet, the sum of the interest paid to XXXX prior to loan payoff, {$3200.00}, and the interested reflected on the loan payoff statement, {$340.00}, is {$3500.00}. The difference between the two sums is {$110.00}. Taking the reconveyance fee into consideration, there is a discrepancy of {$23.00}.
I contacted Flagstar Bank multiple times between XX/XX/XXXX to XX/XX/XXXX to seek clarification of the discrepancy. Multiple times I explained to various representatives the discrepancy of {$23.00}. In the last conversation I had with a Flagstar representative on XX/XX/XXXX I was informed that Flagstar had not received a notice of loan payoff from XXXX The representative said records showed a deduction was made for {$23.00} but that there was not description for the deduction. Lacking a clear explanation, the representative suggested the discrepancy was for payoff fees. Due to the tax nature of my concern, the representative escalated my case to high priority. On XX/XX/XXXX I filed a complaint against XXXX XXXX in the State of Oregon. On XX/XX/XXXX I received an email notification from Flagstar stating my case had been resolved.
After waiting eight business days, hoping to receive corrected documentation by mail, I again contacted Flagstar on XX/XX/XXXX. After speaking with a customer service representative, it became clear that the case is still unresolved. I informed the representative that I had no other option than to file a complaint. I asked for the name of a contact I could reference regarding this complaint. The representative kindly let me know she would be unable to provide the name of anyone who " resolved '' my case.
On XX/XX/XXXX I went into my local XXXX branch to speak with XXXX. She reached out to the mortgage department on my behalf to see if someone could look at the issue more closely. On XX/XX/XXXX I spoke with XXXX in XXXX mortgage department and she stated there had been a little glitch in the system and offered to do a little more digging. On XX/XX/XXXX XXXX contacted me to let me know that {$23.00} discrepancy was for interest from when the loan was transferring to Flagstar. When I asked for which dates the interest would have incurred she stated XX/XX/XXXX and XXXX. When questioned as to how that could be when my loan paid off on XX/XX/XXXX she stated and it did pay off didnt it? When I said I have no documentation reflecting the charge, she said Thats something youre going to have to get from Flagstar.
I next contacted XXXX once more to request a copy of the payoff statement as I had not seen nor received a copy. As usual she provided excellent service and promptly emailed ma a copy.
As of now I have documentation reflecting charges totaling more than paid. As this matter is financial in nature and pertains to taxes, accuracy is of paramount importance. Why was this loan transferred? Despite receiving less than 30 days notification of loan transfer from XXXX, loan was paid off in full on XX/XX/XXXX, prior to the transfer date of XX/XX/XXXX. All checks presented cleared.
I need an accurate Form 1098 reflecting interest paid to XXXX XXXX through XX/XX/XXXX so I can file my taxes. Flagstar Bank also needs to issue a corrected Form 1098.
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| 08/24/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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We filed XXXX bankruptcy on XX/XX/XXXX, and immeadiately went into a Covid forbearance with Flagstar Bank under the XXXX XXXX. We were current on our mortgage at the time of filing XXXX.
Our forbearance ended XX/XX/XXXX. During this process, we tried for months to find out our options provided to get our mortgage current. We were never given any options.
On XX/XX/XXXX, we received a XXXX package with tracking number XXXX that included a VA XXXX XXXX. The claim was dated XX/XX/XXXX and informed us the first payment was due XX/XX/XXXX, 14 days before we received the paperwork. We signed the paper work, notarized and mailed back in the XXXX envelope provided by Flagstar on XX/XX/XXXX under tracking number XXXX. The envelope was received XX/XX/XXXX by XXXX XXXX in XXXX XXXX, CA.
We called to try and make a payment and they stated that the Partial Claim had not been processed and to call back in one week. We did this multiple times over the course of months.
On XX/XX/XXXX, we were informed our Partial Claim was incomplete and we never sent in the paperwork and our only option was to apply for Loan Modification. They told us they would send out the paperwork within 14 business days. We never received the paperwork.
On XX/XX/XXXX, we received a letter stating we were delinquent and included a XXXXoan Modification application. We filled out the forms and sent in the required documents. We never heard from Flagstar regarding mistakes or incomplete forms and they filed for Foreclosure on XX/XX/XXXX.
On XX/XX/XXXX, we called Flagstar, AGAIN, to find out why the Loan Modification was taking so long. They stated that one of the forms had not been filled out properly and now the loan was in the foreclosure process. NO ONE from Flagstar informed us of this error and they allowed the loan to go to an attorney.
On XX/XX/XXXX, we uploaded the corrected document and were told it would take 8 business days to be received and 30 days to hear if the Loan Modification would be approved.
On XX/XX/XXXX, we received a letter, dated XX/XX/XXXX, that our Loan Modification was denied due to insufficient income. It did not give number or reasoning beyond " you can't afford it ''.
On XX/XX/XXXX, we called Flagstar to get better insight into why we were denied. The woman on the phone just stated " the investor said no ''. When I asked what the new payment would have been she stated " I don't have that information. '' Not once was I offered XXXX to evaluate if the correct income had been used. I then asked about the VA Partial Claim that had been mailed on XX/XX/XXXX and received XX/XX/XXXX... She stated " we never received it '', when I listed the tracking number and that it had been signed for, she put me on hold, came back a few mintues later and told me the " notary messed up '' and the VA Partial Claim was no longer available to me. When I asked why no one contacted us to inform us of the mistake she stated, " well, sometimes they just don't call you ''. This is completely unacceptable!!!!
It appears that Flagstar is back to their usual tricks from which they were fined and sued for in XXXX. No notification, Long processing times to receive and process modifications, lies about what is available to consumers and dragging out the time in order to file foreclosure. We are not allowed to make a payment as " it is already in foreclosure ''.
On XX/XX/XXXX, I contacted the VA Loan Guarantee program to find out my options with hope they would intervene. The VA informed me that since they are stating the VA Partial Claim was " incomplete '' that it should still be offered to me. I called Flagstar to inform them that this was my right under the VA backed loan, they stated that the VA needed to call Flagstar and reapprove me. The VA said this is not true and that Flagstar, at anytime, can ask for approval and it will be rubberstamped by the XXXX Now, I am days away from a Sheriff 's Sale date notification with a date of first delinquency being XX/XX/XXXX, 14 days BEFORE we received the Partial Claim paperwork. The " processing '' times have caused us to be over 120 days late as we are not allowed to make a payment to Flagstar because of their " processing rules ''.
On XX/XX/XXXX, I called to see if the VA had given approval, the woman on the phone stated that it will take " awhile '' for that to be received. I then said that I don't have awhile and the home is in the early stages of foreclosure. She said " there's nothing I can do for you ''.
We are desperate to begin making payments and save our home. No one will help us. It feels like they are taking so long just to be able to foreclose and are not giving us ANY options or at least expediting the process. Flagstar has violated multiple laws by avoiding giving us any information or options to prevent the foreclosure of our home. Our next step, if this does not resolve the matter, will be hiring an attorney and bringing suit to Flagstar under multiple violations of the law.
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| 03/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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RE : Flagstar Bank XXXX XXXX XXXX XXXX, TX XXXX On XX/XX/XXXX, I opened what I thought was an annual Mortgage Interest Statement from Flagstar Bank, only to find an Annual Escrow Statement with a shortage in the amount of {$1800.00}. According to this analysis, my monthly mortgage payment increased from {$1000.00} to {$1.00}, XXXX ; a difference of {$250.00}. How is this possible? There wasnt a huge increase in my taxes nor had I been notified of an increase in my homeowners insurance.
Astonished, I contacted Flagstar on the following day and had an extensive conversation with XXXX ( Insurance Service Center ) and XXXX ( Customer Service Escrow Department ). Immediately, I made it clear several times that I can not afford such an increase and am convinced that a costly error had been made on the part of Flagstar Bank.
Between XXXX and XXXX, it was determined that the documents uploaded during the XXXX refinance process showed the deduction for taxes and insurance totaled approximately {$910.00} ; however, somehow Flagstar deducted only {$1.00} per month for taxes and insurance. How is this possible? Again, I explained that I am not in a position to pay an additional {$260.00} per month for a mortgage and insisted that XXXX provide me a copy of whatever document she was reviewing or the location of a branch office for a face-to-face with a representative. XXXX explained that she was unable to provide a copy, as the information was on a computer screen with that of other customers. Further, the shortage amount could possibly be spread over a total of 24 months, instead of the typical 12-month period. Once again, I countered that I am not in a position to afford a 24-month spread and insisted that the matter be researched for the root cause. It was suggested that perhaps a request could be submitted to extend the spread over a longer period of time. I requested a ticket be created for the longer extension and a RUSH on the second ticket to determine the incidents root cause. Further, I explained that similar situations seem to end with the vendor claiming there are no notes on the account to confirm any previous conversations, leaving the consumer holding the bag. As a result, I was provided a reference number for each incident ; # XXXX to investigate the insurance set-up and # XXXX to investigate the shortage created by the insurance set-up. XXXX submitted the urgent rush request and assured me that a response would be sent via email.
On XX/XX/XXXX, I contacted Flagstar for a status update. XXXX confirmed there was no update and even though an urgent rush request was submitted, any response would take approximately 3 5 business days. Later that morning, I noticed an email alerting me that case # XXXX was resolved. A few days later, I received a revised Annual Escrow Statement that the new mortgage payment is {$1200.00}. Does this mean that regardless of my situation, there are no exceptions ; an extension beyond 24-months will not be considered ; there are no other options, case closed?
On XX/XX/XXXX, I contacted Flagstar for a status update on case # XXXX. XXXX confirmed both case numbers then explained the target date for resolution was XX/XX/XXXX and that I should call back on XX/XX/XXXX. On XX/XX/XXXX, I received an email that case # XXXX was resolved on XX/XX/XXXX and any changes would be reflected in my online account within 3-5 business days.
This entire situation is unsettling to say the least. I reached out to Flagstar Bank two weeks ago and have yet to receive a concrete, detailed, satisfactory response to my pointed questions. The email responses simply provide the case number, resolution date and to allow 3-5 business days after the resolution date to view their response online via MyLoans Account.
In XX/XX/XXXX, I refinanced with XXXX XXXX XXXX for a mortgage payment more manageable than the {$1200.00} per month with XXXX XXXX. In XX/XX/XXXX, Flagstars escrow analysis resulted in a decreased mortgage payment from {$1100.00} to {$1000.00} and created a surplus of {$240.00}.
Once again, I do not understand how or why this discrepancy occurred. My original signed refinancing packet includes a payment letter specifying that my monthly mortgage payment will include deductions for principal and interest, escrow for insurance and escrow for taxes. I did not request any changes to this agreement. As managers of my account, the insurance and tax notifications are submitted directly to the mortgage company for payment. Any data entry errors that cause a discrepancy in the disbursement of funds to the principal, interest, or escrow accounts should have been flagged in a monthly reconciliation process. With that said, if I remitted a monthly payment of {$1000.00} from XX/XX/XXXX to XX/XX/XXXX and the funds initially earmarked for the escrow accounts were understated, is the balance in the principal and interest account overstated? Again, what is the root cause of this egregious error?
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| 09/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am filing this complaint to you so that you will look into the practices and unfair treatment that consumers are experiencing by Flagstar Bank located at XXXX XXXX XXXX # XXXX, XXXX XXXX, FL XXXX. Last year on or around XX/XX/2017, I contacted Flagstar and explained my finances to one or more of the agents employed with the bank. I was very clear and descriptive about my debt, credit score, income and concerns. I explained to everyone who I spoke with that I wanted to be preapproved for a specific condo located at XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX, FL XXXX, but, only and if it was possible to get financing and before running my credit, wasting more time, money and energy.
The only reason why I made a final attempt to get financing for XXXX XXXX because I was advised that Flagstar had recently gave a mortgage to a buyer in the same building. The reason why this information is relevant is because I was denied twice by two other banks but only because of the pending litigation that XXXX XXXX had at that time. Once my realtor and I verified that Flagstar had actually given a loan for the purchase of a unit in the building, we thought that nothing could go wrong since my debit to income ratio, credit score nor salary had ever been an issue. We were excited because we communicated all the details with XXXX XXXX and XXXX XXXX before we decided to proceed with the process, and again, we were assured that the building was ok for financing then and still is now.
After being reassured, I produced all of my financial information, ID and personal information as requested. I explained to everyone involved, that I was only providing my information, if they could assure me that the building was not going to be an issue which I have emails reflecting this. After submitting my documents over and over again, going through with the appraisal, inspection, HOA approval process, having my credit pulled several times, taking time off from work, driving back and forth multiple times, emailing, scanning and making many trips to the bank and to not be approved has caused me a tremendous amount of stress, anxiety and insecurities, especially now that I was just made aware that again there have been several loans given to buyers in the exact same building before and after the submission of my loan application.
After packing all of my belongings, telling all of my friends and family, that I would be moving into my new home around my birthday, XXXX Florida experienced Hurricane Irma in the month of XXXX which was when the loan got denied. Although, the Irma was a catastrophe the building did not experience any damage. Following Hurricane Irma there were no new litigations or damages, Flagstar explained that because the building was in a disaster area, the building could and would not be approved. Again, there was absolutely no damage to the building and XXXX Florida was warned weeks prior to the natural disaster that Irma was going to be a Category 4 or worst. I was still mislead time and time again that the loan would be approved. There was also a follow up inspection conducted to prove that the building was in the same condition that it was prior to the storm. Staff from Flagstar advised me that I was denied because the building was located in natural disaster area and that it did not matter that there were no damages to the building.
My complaint to you today is because I truly feel in my heart that I was discriminated against for the following reasons and simply because I am a single, middle aged, XXXX XXXX women. If all of my documents were produced from day one, my financial status was the same, why or how could I have been denied? My status or credit score did not change during this process and I was willing to do whatever it took to put myself in a better financial position, if needed. I often ask myself many times since I explained my position upfront, how could I go through the same experience for the third time with the same building? I never would have gone through the stress of trying to get a loan had I known that there was a possibility that I would be denied because of a storm that was predicted to hit XXXX County for weeks prior to my scheduled closing.
Again, I was never denied because of my finances or credit but only because of the litigation involving the building that I fell in love with. Even after being denied, my realtor made multiple attempts to find another property and still the bank denied every attempt to make any deal happen at The Wave or property thereafter.
This traumatic experience has come up again because I am in the market to purchase a unit in the same area but now feel hesitant because I was previously denied for a mortgage loan by the staff of Flagstar Bank. Please look into this matter so that no one else has to live with being rejected because of their race, color, sex, national origin, or age.
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| 03/18/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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My husband lost his job in XX/XX/XXXX. We took advantage of Flagstar Bank 's COVID assistance which put off our payments until he could get another job. My husband got a job in XX/XX/XXXX and we returned to making our payments in XX/XX/XXXX. So we did not make payments for 4 months. My husband spoke to Flagstar each month and reported he was still unemployed but looking and once he regained employment, he informed them. They told him to do a XXXX XXXX which would add the missed payments to the end of the loan. He agreed which lowered our loan from {$2100.00} to {$1700.00} and some change a month. We have paid {$1700.00} something each month starting in XXXX. In XX/XX/XXXX, they sent us loan modification papers to sign and return. We took those papers to our bank to have them notarized and sealed, which we did. We have a copy of those documents. We returned those documents. But we continued to receive letters each week saying we were in default and phone calls saying there was an urgent matter and we needed to call back. But when my husband called back, the customer service individual would not know why we called. We do this bi weekly pretty much since sending back the loan modification papers in XX/XX/XXXX. We have an email from XX/XX/XXXX ) with the loan modification papers, promissory note, and partial claims mortgage papers ( all papers dated XX/XX/XXXX ) showing that our loan was modified and that we have a partial claim mortgage for {$8700.00} and have until XX/XX/XXXX to pay the partial claim mortgage and our loan modification agreement ( deed of trust ) states starting XX/XX/XXXX, our loan interest is 3.3750 % and we promise to pay {$1300.00} beginning XX/XX/XXXX, which we have. And it states our loan will be paid off in full XX/XX/XXXX. Each time my husband has called for the last 3 MONTHS, each person he speaks to tells him it's " TAKING LONGER THAN USUAL '' to process our paperwork/loan modification. He was told day before yesterday XX/XX/XXXX, that they didn't know why it was taking so long to process but they would " ESCALATE '' the paperwork up and to call back next week. Yesterday we received papers of NOTICE OF DEFAULT AND INTENT TO ACCELERATE saying if we don't pay {$12000.00} by XX/XX/XXXX, they are foreclosing on our house. This is an over charge by {$3700.00} more than the promissory note from XX/XX/XXXX shows. The letter I received yesterday states we are in default {$12000.00} but our loan modification/promissary note shows {$8700.00}. We have made each payment since XX/XX/XXXX at the agreed upon rate and can pull bank documents to reflect this. The excuse we get when we ask about the confutation of letters each week and phone calls is they can not turn off these items within the organization. They can stop reporting to the credit bureau but they can not turn off the option to stop these demanding letters and proceedings due to their negligence of approving the paperwork within the 30 day requirement by the CFPB per the XXXX verdict for violating mortgage servicing rules. They have returned to their XXXX and years prior techniques of telling the customer to continue to wait, it's taking longer than normal, until they can foreclose on the home. Per the CFPB enforcement action of XXXX, " Flagstar is prohibited from engaging in violations of the loss mitigation provisions of the CFPBs mortgage servicing rules and unfair, deceptive and abusive acts or practices in connection with loss mitigation. Among other things, this means Flagstar must properly review, acknowledge, and evaluate loss mitigation applications and can not improperly deny loss mitigation applications or improperly prolong the trial period for a loan modification. '' Flagstar is improperly prolonging the trial period for a loan modification as we have been working on this since the end of XXXX XXXX of XX/XX/XXXX. That's 75 DAYS .... 75 DAYS and they told us to wait another week. That's over the new CFPB mortgage servicing rules that Flagstar must evaluate a complete loss mitigation application within 30 days, if it receives the complete application more than 37 days before a foreclosure sale. Why is Flagstar taking so long to complete the process/application and now wanting to foreclose on my home when we have been trying to get the paperwork and resolve the issue since XX/XX/XXXX? This is ridiculous. They are trying to foreclose on homes so they can make ridiculous amounts of money in the over inflated housing market we have today. They are not following CFPB rules and prolonging applications/processing/completion in order to foreclose on homes. They are taking advantage of individuals, especially retired military/veterans who lost jobs due to COVID for their own monetary gains. I would be more than happy to provide the promissory note, loan modification, and partial mortgage claim as well as bank documents reflecting payments.
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| 05/31/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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I am an XXXX year old homeowner who fell behind on my mortgage payment due to my 1st battle with XXXX XXXX. After trying to get back on track, the XXXX returned even more aggressive and forced me to have a mastectomy ( XXXX removal ) which put me out of commission for months where I fell seriously behind in my payments.
In XX/XX/XXXX I hired an attorney to assist me in obtaining a modification with my mortgage company, Flagstar Bank, as all other mitigation attempts were failing. The attorney 's office filed the complete modification package and upon the review, Flagstar Bank began to nitpick at the clarity of the documents that were legible, and said that documents that definitely were sent, were missing. We would have to send them back over and over again. Once they received the clearer documents, they still denied our modification claiming that there were more documents missing although the attorney had sent in all of the documents that matched their request and all of the additional documentation that Flagstar Bank required. Flagstar Bank would send out an incomplete package letter, as if it was truly a deficient application.
The attorney had to reapply to Flagstar Bank several times between XXXX as Flagstar Bank kept ignoring documents and ignoring our proven Income that we were sending. On XX/XX/XXXX an exhausted attorney 's office sent XXXX a letter ( attached herein ), the letter requested that my modification be given to a supervisor and reviewed for accuracy as our 2nd modification application was denied due to insufficient income. My income at the time would have been able to pay my modification payment and monthly bills and still have over {$1500.00} left over, much more than the {$200.00} overage that is required by Flagstar Bank. They used their own numbers and ignored all income that we had sent them. The attorney 's letter laid out all of my correct income in detail and it was ignored, and my modification was turned down once again.
Each time the modification is turned down we are required to refile papers. I recently asked my attorney for a copy of my file and the file was 7 inches high ( thick ) as Flagstar Bank is heartless in their relentless pursuit to take my home. Today I am submitting this complaint against Flagstar Bank along with another Modification Package with hopes that the Consumer Financial Protection Bureau will be able to get Flagstar Bank to operate fairly and ethically.
In a second letter to Flagstar Bank from my attorney dated XX/XX/XXXX ( Attached ), he threatened to file a complaint with the Consumer Financial Protection Bureau to ensure a fair review of my modification. Even then, they continued with their unscrupulous tactics. On around XX/XX/XXXX My son and I spoke to XXXX XXXX of Flagstar Bank, she told us that I had to submit a new modification package before XX/XX/XXXX, 37 days before the new foreclosure sale date. We worked diligently to submit a complete package with XXXX confirming each document was received as requested. On XX/XX/XXXX the Social Security Office sent me the last anticipated document that we needed to complete the file and we sent it to XXXX XXXX at Flagstar Bank. She made us feel like we accomplished the process in time and things would workout based on a completed package and the income that we submitted. A few days after we called in and spoke to a loss mitigation specialist who told us that XXXX XXXX had been transferred to a different department and that we didn't have all the documents requested to accept the modification package. I asked him to review the package and he said as far as he can see everything indeed was there and went on to get his supervisor/manager, Mr. XXXX, on the line to show him that the package was complete. Mr. XXXX also looked at the documents and confirmed that all was received. He promised that he would get back to us later that same day or the next day to get our modification sorted out. He never returned the call although we called him countless times and he knew that all of our documents were received but Flagstar Bank proceeded to the foreclosure sale date anyway. We filed bankruptcy and the foreclosure sale was stopped.
We are now out of bankruptcy and asking that the Consumer Financial Protection Bureau intervene and Investigate Flagstar Bank for its BAD FAITH practices and help us to get a fair modification decision. So many individuals like me must be suffering at the hands of these type of wolves in sheeps clothing banks. We were recently advised that we must file this package immediately as the 37-day window to a new foreclosure sale date of XX/XX/XXXX will begin on Monday XX/XX/XXXX. We went over the checklist and have provided all of what was requested. please review, advise and send our package to Flagstar Bank. Thank You.
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| 07/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I continue to be harrassed by Flagstar Bank over its insistence that I carry Flood Insurance in excess of the " full insurable value of the property '' ( a.k.a. the Replacement Cost Value ( RCV ) ). [ See Complaints # XXXX and # XXXX. ] Flagstar insists that the RCV I have provided to them is not sufficient because it is not referred to in the Endorsements of the policy XXXX page of my flood insurance. [ Flood insurers do NOT estimate RCVs ; I used the one the homeowner 's insurer calculated to set my homeowner 's benefit limit. Flagstar ignored the legitimate RCV because it does not comply with their bureaucratic requirements. ] Flagstar Bank also continues to make mistakes in applying you own requirements which I concede now require me to have {$250000.00} as the benefit limit.
However, as shown in the accompanying spreadsheet ( Exhibit A ), Flagstar has made a hash of the calculations. Let me explain to you where Flagstar has erred in calculating what I should pay.
Please refer to the attached spreadsheet ( Exhibit A ). Please note that since XX/XX/XXXX, I have been in compliance with Flagstars flood-gap requirements. In the previous two periods where Flagstar charged me for flood-gap, the charges were excessiveby {$260.00}. This is figured as follows : First, what I should pay by Flagstars requirements : I purchased {$180000.00} of flood insurance from XXXX for one year on XX/XX/XXXX ( Exhibit B ).
Then I bought a new policy and paid additional to XXXX on XX/XX/XXXX to bring the benefit limit up to {$210000.00} ( Exhibit XXXX ). Then I paid additional to XXXX on XX/XX/XXXX to bring the benefit limit up to $ XXXX required benefit coverage ( Exhibit D ). [ The original flood insurance I purchased from XXXX was for a {$170000.00} benefit limit obtained for settlement on the property. ] Second, it is a straightforward matter to calculate how much Flagstar should have assessed me for shortfalls in flood gap coverageusing the rates Flagstar actually used to calculate what I owed ( see Exhibit A ( the spreadsheet ), and, Third, below ). For the period XX/XX/XXXX to XX/XX/XXXX, Flagstar should have only charged me {$64.00} for flood-gap for that period. For the period XX/XX/XXXX to XX/XX/XXXX, Flagstar should have only charged me {$43.00} for flood-gap for that period. The total I should have been charged is thus {$100.00}. ( See Line H in Exhibit A. ) Third, XXXX calculated what I owed, it found the flood-gap shortfall to be {$370.00} -- {$170.00} for one years coverage ( of XX/XX/XXXX to XX/XX/XXXX ) for {$170000.00} (?! ) ( See Exhibit I ) plus {$200.00} for one years coverage ( of XX/XX/XXXX to XX/XX/XXXX ) for {$40000.00} ( See Exhibit J ).
Flagstar thus overcharged me for flood-gap by {$260.00} ( {$370.00} less {$100.00} ) which should be refunded to my escrow account.
Let me draw your attention ( Exhibit I ) to the fact that your flood-gap placement of {$170000.00} for the period XX/XX/XXXX to XX/XX/XXXX makes no sense. Where does the need for {$170000.00} in flood insurance come from? I had paid for coverage of {$180000.00} in flood insurance for the 12 months starting on XX/XX/XXXX and the flood-gap, by your requirements and calculation, was only {$64000.00} ( $ XXXX {$180000.00} ) NOT {$170000.00}. Moreover, the premium of {$170.00} for {$170000.00} in coverage is an extremely LOW premium ( {$1.00} per {$1000.00} ) in coverage.
In contrast to your low-balling the premium I should pay, Exhibit J shows that you paid an extremely excessive premium for the {$40000.00} in flood-gap insurance for the period XX/XX/XXXX to XX/XX/XXXX. The premium you paid was {$200.00}, or {$200.00} per {$1000.00} in flood coverage. How can you possibly justify that.
Moreover, Flagstars letter of XX/XX/XXXX ( Exhibit AA ) complains : The lender-placed policy should not have been cancelled since we do not have an updated copy of your insurance policy for the property ( XXXX XXXX XXXX, XXXX XXXX XXXX MA XXXX XXXX. Clearly, your Insurance Department does not communicate well with the Escrow Department which, on XX/XX/XXXX, calculated at new monthly payment amount based onwait for itthe updated copy of my insurance policy ( meeting your requirements ) that I had provided to the XXXXsurance Department. ( See Exhibit K. ) I object to this misapplication of Flagstars own requirements. I provided an up-to-date Replacement Cost Value ( RCV ) of the property backing the mortgage. It is {$200000.00}, and is the basis for my homeowners benefit limit. ( See Exhibit N. ) I provided a copy of that RCV to Flagstar, which ignored it because it was not referenced on the flood insurance policy XXXX page. Flood insurers refuse to put RCVs on their policy XXXX page. Perhaps they are getting kickbacks for the fraudulent scheme as well as is Flagstar.
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| 12/05/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I sustained damage from Hurricane Zeta and following an insurance inspection I was issued a check to cover the amount of the damages sustained. First, I was told two different stories by two different customer service reps with the insurance department. I originally endorsed my check and the second rep told me to cross out my name where I had endorsed the check, initial the cross out and to not endorse again until receiving the check endorsed by XXXX. So I did that because as she told me I am in forbearance not in default so XXXX will endorse the insurance check and return to me in full so that I can move forward with paying contractors for work to my house that needs to be done.
Well today I received the check back along with a letter saying that I need to endorse the check because my Claim Requires Monitoring, which means they will only issue me draws on the amount that they will place in escrow. I need the insurance funds released in full and because I am in forebearance I cant get repairs done to my house because Flagstar wants to issue me the insurance money payments in installments only after inspections have been done. I was lied to by two Flagstar reps because both indicated that Flagstar would be issuing me the check for the insurance money in full, but obviously thats not the case. Rather Flagstar wants to issue me draw payments the repairs that need to be done to a house that will sustain more damage during the next rainfall. Not only that but my house is not structurally sound so there could be a liability issue if something were to happen to somebody delivering packages, a solicitor or a child that happens to throw a ball on my property and the overhang collapses. And who is going to be liable for these issues? I will be liable. So obviously Flagstar does not want me to keep my house because I cant afford repairs without the insurance money. I have paid my premiums for the last 10 years to the same insurance company and Im not living in a house that will sustain more damage and theres potential for a liability issue leading to me getting sued personally. Is Flagstar going to reimburse me for the last 10 years of premium payments that Ive been making? They are making it so I cant get repairs done to my home. So Ive been left no option other than breaching my mortgage contract because Incant get the repairs done and Flagstar can deal with a house that will sustain even more damage due to me not being able to repair anything, the house will go into foreclosure because Im not paying for a house that I cant get repaired because Flagstar is holding that money captive. I need to get three separate contractors to complete repairs and 2 of 3 will not begin any repairs without payments being made immediately following the completion of work. That will be much sooner than the time it will take for Flagstar to decide when they will issue me payments and thats only after doing inspections on the house so this will go on for months to get these repairs done. Furthermore, I can not trust that I will not have to got through XXXX and back to get full payment to the one contractor who will Work and receive payment later. That is absolutely asinine. What is happening now in Louisiana because there have been so many hurricanes is that contractors if not paid in full upon completion of a project, and on that day or with in 48 hours they are placing liens on properties. These sort of stipulations are part of contracts that are being signed to commence work and contractors are taking it very seriously. I am an insurance defense construction litigation paralegal I deal with this all the time so I am not someone that is under aware of insurance dealings, and I am also not too keen on contractor liens being placed on my home. And to add insult to injury Flagstar wants me to pay more money ( that I dont have ) to continue having the insurance check overnighted to Arizona and back to me once again which will in total cost me {$100.00} in shipping fees under false pretense. I just got my job back after being furloughed for nearly 7 months and Flagstar knows this. Yet opposed to my previous belief, I now see that Flagstar couldnt care less that there is a global pandemic and people are suffering. Im trying to do the right thing by getting the house repairs completed and Flagstar has made that impossible. This is the most outrageous situation that I have ever dealt with in my life. My own insurance company will not release my insurance funds for my house that Ive been paying for for 10 years and I cant get any money to repair my house. If thats not the most ludicrous thing that Ive ever heard, then I dont know what is. I need help and intervention is needs at this point. I am in dire straights now.
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| 03/25/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In XXXX I informed the mortgage company, Flagstar bank, that the other borrower on the loan was no longer around, could not be found, abandoned his family. Later in XXXX I informed the mortgage company that I lost my job. The mortgage company told me about the covid relief option. I reminded them that the other borrower was not around. They told me that was not a problem so I signed up for the covid relief option. Once my covid relief plan expired I was informed that I needed the other borrowers signature along with my signature to process the paperwork to modify my payments. I reminded them that through this whole thing I have reminded them that the other borrower is no where to be found. I can not get his signature. The mortgage company said it was a simple fix, just do a quit claims deed. I contacted my father to help me with this. My father looked into it right away and informed me that in ordered to obtain a quit claims deed I need the other borrowers signature. I called the mortgage company back and informed them that obtaining a quit claims deed is impossible because the other borrower cant be found to get his signature. I was transferred to a supervisor. The supervisor informed me that I need to submit the divorce papers that I have started, and in the divorce paperwork they wanted to see that it states the other borrower is is no where to be found. I submitted that paperwork and called the mortgage company back. They told me to call once a week to show I am trying to fix this. Every time I would call the mortgage company back checking on the status of the paperwork I submitted, I would get different answer. ( The paperwork was not submitted resend it, this paperwork isnt enough, the supervisor you spoke to wasnt right about what she told you, you need to send in more paperwork ). After calling repeatedly asking for the supervisor I had spoke to with no avail, a different supervisor called me back and told me that on top of the paper work I have already submitted I need to send in a statement in my own words on my situation, what happened and why I need the underwriters to take the other borrowers name off the loan. I submitted that online. Then continued to call to check on the status of the paperwork. But again I kept getting different representatives telling me different things again. One representative told me I just need to sell my house because I cant get the other borrower to sign the paperwork the mortgage company needed. I informed her that I couldnt sell the house with out his signature so that also wasnt an option. The representative informed me that I need to contact a housing councilor. I tried 5 different housing counselors that the mortgage company representative gave me the phone numbers for. Two of those five answer the phone and told me they would call me back but never did ( and I called them back several times with no answer ). Three of the five I left messages for but no one called me back. Now I just received paperwork from the mortgage company for loan modification but it still has both borrowers names on it. I called the mortgage company and explained to the representative from start to finish everything that has gone on from XXXX to now with everyone I talked to and the paperwork I submitted. All they could tell me is get the paperwork signed and notarized. I again informed the representative that I can not get the other borrowers signature, he left and cant be found. The representative told me to go online and submit a loss mitigation application. Once off the phone I read over the loss mitigation application and that too needs the other borrowers signature. So I called the mortgage company back and explained the whole thing to the representative again and then told him that the loss mitigation application requires the signature of the other borrower. He then informed me that I need to submit it anyways with a written statement explaining my situation so the underwriters can review it and make a decision. I told him that I have written and submitted everything that was requested of me so the underwriters could make a decision in XX/XX/XXXX. The representative told me that if I received the packet that was the underwriters decision. I said I dont understand, I did want the loan modification but in order to do that I can not provide the other borrowers signature. The representative said there is nothing we can do with out a quit claims deed or a divorce decree. I told the representative I had hired someone to do my divorce paperwork and we are just waiting on the judge which I was told could take up to three months. The representative told me again then submit another loss mitigation application because there is nothing more we can do for you.
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| 11/14/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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Good Afternoon, I am reaching out to the Consumer Financial Protection Bureau regarding a pattern of coercion, committed by Flagstar Bank and their willful engagement to initial attempts to intentionally refuse and delay providing Maryland state officials with the necessary paperwork to address and assist me in my financial hardship. Flagstar Bank guided me toward requesting state assistance under the auspices I would receive a timely response. Rather than following through on their stated guidance to provide me with a notary public, I was misled into waiting for response from Flagstar Bank, regarding the notary, which resulted in me not being able to lock-in the modified payment of {$2400.00}. To the contrary Flagstar bank coerced me into applying for state assistance, resulting in over {$41000.00} of mortgage payments in the arrears.
I am a VA homeowner currently, residing in XXXX, Maryland, In XX/XX/XXXX, I notified Flagstar Bank of a financial hardship I was enduring. Prior to applying for a loan modification, my mortgage payment was {$3400.00}. After notifying XXXX of my hardship, I was placed into a COVID forbearance program and given the option to apply for a loan modification. After applying for the first modification, I was provided with the option of having my mortgage reduced to {$2900.00}. During the course of attempting to have the paperwork properly notarized, Flagstar Bank incorrectly placed signature labels on the loan modification documents. This resulted in the county refusing to accept the mortgage documents. As a result of this action, Flagstar Bank continuously sent mortgage packets which contained further inaccuracies. Due to their mistakes, numerous paperwork was sent back and forth to XXXX due to inaccuracies on the documentation and which sections required a notary. This resulted in numerous delays for paperwork being returned.
Due to the countless issues with the first loan modification, I requested a second review and was provided a revised payment of {$2400.00}. I notified Flagstar Bank I would like to have them send a notary from their company to avoid any possibility of errors or inaccuracies from occurring on their part. Flagstar Bank agreed to have a third-party notary come to my home and notarized the documents, however they failed to schedule the appointment. After 7-14 days, I called Flagstar Bank regarding the status of the notary and was then advised the timeframe for me to lock-in the {$2400.00} mortgage payment had expired. I immediately asked Flagstar Bank why they misled me and not send third party notary as they had advised, in response the representative advised that sometimes their company notaries fail to make their appointments. At this point I asked if I could retain the new revised payment, due to their failure, and have the paperwork resent to me. In response, the Flagstar Bank representative advised that I could not retain the revised payment ( {$2400.00} ) but could apply for state assistance.
In late XXXX XX/XX/XXXX, I began the application process for XXXX XXXX XXXX XXXX On XX/XX/XXXX, I received a response from the state assistance office that Flagstar Bank had denied state funding. I then immediately called Flagstar Bank to inquire on why they would deny my assistance and they advised the state had denied my application.
I then requested a second review for assistance through the state, which is where my application currently stands. I do not understand why Flagstar Bank is engaging in a XXXX bias and discriminatory treatment with my attempts to pursue a loan modification to the original amount ( {$2400.00} ). Flagstar Bank is clearly engaging in a systematic XXXX discrimination against an African-American homeowner. I am respectfully asking for the Consumer Financial Protection Bureau assistance to inquire on my interaction with Flagstar Bank and events that have led up to this situation.
The following is the most recent correspondence from XXXX XXXX XXXX office showing Flagstar Bank 's continued refusal to cooperate with the state and provide the documentation, until I began correspondence with the XXXX XXXX and now the Consumer Financial Protection Bureau.
On XX/XX/XXXX, I spoke with XXXX XXXX XXXXXXXX XXXX and was advised they are still awaiting a response from Flagstar Bank, regarding my paperwork. I am seeking assistance from the VA to intercede into the situation and demand Flagstar Bank provide the necessary paperwork to XXXX XXXX XXXX so that my application can proceed forward.
As oh XX/XX/XXXX, I was notified Flagstar Bank provided the state with the requested documents, after being requested in XX/XX/XXXX.
Respectfully, Mortgage Loan # XXXX
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| 03/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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Sir/Maam, This is a Dispute of Foreclosure We request a Case Review and seek to rescind the supposed foreclosure and sale of our home.
We own a home which we designed, built, and have occupied XXXX until XX/XX/XXXX. We maintained a mortgage in good standing with uninterrupted on-time monthly mortgage payments during this entire time.
We were issued XXXX XXXX XXXX XXXX to an overseas assignment, on-board-date XX/XX/XXXX. We moved and have resided in XXXX since that date.
Without our knowledge or any confirmed notification, XXXX XXXX sold our loan to Flagstar Bank around XXXX/XXXX XXXX? We remained uninformed until Friday XXXX XX/XX/XXXX.
Automated monthly payments from our primary bank, XXXX XXXX XXXX XXXX, continued to be sent to XXXX XXXX.
( Note : We did post office change of address forms, notifications, etc. But fairly quickly our stateside POCs expired. i.e. work email changed, stateside home/cell phone disconnected, etc. ) Since being stationed in XXXX, we have obtained renters to live in our home.
We continued sending autopay payments to XXXX XXXX, unfortunately the payments never reached Flagstar Bank.
- XXXX XX/XX/XXXX our property manager contacted us stating the tenets had some information regarding something related to foreclosure?
- XXXX XX/XX/XXXX ( over the holiday weekend ) sparring the details, we painstakingly unraveled the story. Ultimately, we discovered Flagstar Bank ( Mortgage Co ) and XXXX XXXX. XXXX ( Law Firm ) owned the loan and should be contacted to help fix things as the issue was in foreclosure.
- We immediately ( XXXX XX/XX/XXXX ) submitted a loss mitigation application, to Flagstar Bank documenting our situation and indicated a willingness and ability to pay the outstanding balance in full. As this was our newly discovered mortgage company, we asked for the mortgage contract incl terms, account #, contact information, etc. We attempted to pay {$20000.00} XXXX the calculated balance given by Flagstar ) but were told payments could only be accepted by XXXX XXXX. XXXX. XXXX XXXX. XXXX told us they could only accept payment in full ( incl late fees, penalties, interest, etc. ). They indicated they would give us the full acceptable payment amount in 4-5 business days. No partial payments would be processed.
- We contacted them repeatedly for updates. XXXX XX/XX/XXXX during another follow-on call which we initiated with the XXXX XXXX XXXX law firm, the customer service rep informed us she had the total cost and was willing to e-mail it to us. Additionally, we asked for any paperwork related to the start of the foreclosure process. We received an email with 2 attachments, Reinstatement figure {$22000.00} dated XXXX XX/XX/XXXX and initiate foreclosure letter dated XXXX XX/XX/XXXX.
- We attempted to pay that day XXXX XX/XX/XXXX, but noticed the amount was only valid until XXXX XX/XX/XXXX. [ Also, payment could only be done via certified check. Being overseas delivering a certified check would take 2-3 business days at best. ] We called again that same day XXXX XX/XX/XXXX to get the total valid for XXXX XX/XX/XXXX and possibly explore other payment options ( bank wire transfer, electronic transfer, other ) but we then were informed the property was sold XXXX XX/XX/XXXX, the matter was closed. We could attempt escalation, but there was not much that could be done.
[ Note : During two conversations with Customer Service Representatives we were informed there is a reference in the record that we made provisions to reduce our payments, ( +/- XX/XX/XXXX ) but failed to meet this obligation/ agreement. That reference is incorrect. Our FlagStar initial contact started XXXX XX/XX/XXXX. Prior to that date we did not know FlagStar existed nor had any contact with the bank. ] We have earnestly contacted both Flagstar Bank and XXXX XXXX. XXXX communicating by phone, e-mail, and fax dozens of times over the past weeks. In addition to those numerous contacts have submitted : * Loss Mitigation Application package * Formal change of Contact ( POCs ) * SCRA servicing request package * Paid {$26000.00} to cover outstanding mortgage, fees, penalties, + unknown * Paid {$2500.00} monthly mortgage ( as best we could determine absent any official correspondence our account access ) As of today, all attempted payments ( {$26000.00} and {$2500.00} ) have been returned to our bank account from Flagstar Bank. We have repeatedly asked for written information regarding our loan, account, outcome of the foreclosure action, anything. Both Flagstar Bank and XXXX XXXX. XXXX have stated they can not give any information and consider the matter as closed.
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| 10/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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To Consumer finance, I want to make a formal complaint regarding my mortgage with Flagstar. In the attachments all the documentation for the trials, all of the payments they have told me about, and in the email is all of the calls noted.
XX/XX/XXXX, XXXXXXXX -The first time I called and started the process with them.
XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXXXXXX -Flagstar called me XX/XX/XXXX During the period of XXXX and XXXX I insisted calling regarding my first trial plan because they had said they never received it, I kept insisting that I did send it. The day I went to mail the trial XXXX was too busy and did not get a tracking number, I went back to XXXX and they explained to me that Flagstar created the number and they were able to see the tracking number, I called them and told me they were unable to see anything in the system because it was not working. I insisted so much that in one of my calls I talked to my contact point ( XXXX ) she went step by step with me over the system and saw that the noted document of the first trial on the 3rd did indeed arrive on XX/XX/XXXX, but the person that received it did not upload it to the system. They later said they would send the document again but what they sent me was a new trial with a higher interest. I made the process when the interests were low and they keep sending me the trial with high interest and every time I called no one was able to explain anything. At this point, I pointed out that we should not be penalized for a mistake that had happened on their end. When the new Trial was sent to me I was alarmed and frustrated that the interest rate for my mortgage and monthly payments were much higher then the original agreement that was signed, notarized, sent and received prior to the expiration date of the contract. Since then, I have been call regularly to Flagstar to resolve this issue.
XX/XX/XXXX, XXXXXXXX -I asked to spoke with my point of contact ( XXXX ). She called me back at XXXXXXXX, I inquired why the new trial plan was different from the original trial ( higher interest rate and higher monthly payments ) and they explain that if I payed the shortage of {$650.00} it would decrease and that is what I did. AT this point I was assured that they would be sending new trial plan contract with the agreement that they would honor the original trial contract as the fault did not lie with me.
XX/XX/XXXX -I spoke with XXXX XX/XX/XXXXXXXX XXXXXXXX XX/XX/XXXXh, XXXXXXXX XX/XX/XXXX, XXXXXXXX -I spoke to XXXX XX/XX/XXXX, XXXXXXXX XX/XX/XXXX, XXXXXXXX XX/XX/XXXX, XXXX -I received a call from Flagstar about my payment and I asked to speak with a Supervisor, I was at the hospital that day so I was unable to take the data of the person I spoke to, she told me she was going to send an email to ask to open the case of the first trial of {$1300.00} and that she would call me for any updates. I also asked if I should sign the new trial of {$150.00} and she told me not to until I received an answer and now I have a trial of {$1800.00}.
Since then I have been calling my point of contact to get further updates regarding my mortgage. Below is the list of my call logs in my attempt to get further information from XXXX : XX/XX/XXXX, XXXXXXXX, requested call back from XXXX XXXX with no response XX/XX/XXXX, requested call back from XXXX XXXX with no response XX/XX/XXXX, XXXX, requested call back from XXXX, with no response XX/XX/XXXX, requested call back from XXXX, with no response XX/XX/XXXX, XXXX, requested call back from XXXX, with no response XX/XX/XXXX, I was finally able to get XXXX at XXXX -I spoke to XXXX and asked her the information about my conversation of the XX/XX/XXXX and told me she would call me when she had the information.
XX/XX/XXXX,, requested call back from XXXX, with no response XX/XX/XXXX, -Still waiting to be called., requested call back from XXXX, with no response I have been call trying to get answers and at this point I desperately need help. All I want is for them to honor the original trial rates of {$1300.00} monthly mortgage payments at 3 % interest rates. I did everything they told me to do and they have not held up their end of this. I am a single mother of 3 and find it difficult to provide the life that my children deserve due to this. This experience should have been a freeing one but all it has brought on is extra stress and frustration.
I really appreciate your time and I hope that you can help me come to a resolution on this. Please feel free to contact me via phone with any further questions at XXXX.
Regards, XXXX XXXX
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| 08/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Hi, I was treated unfairly by my current mortgage servicing company, actually I believe they failed me, and I have proofs.
I would like to start by saying that since my forbearance started, caused by COVID pandemic, they have called me at least 3 times per month, to ask me if I was resuming payment, or if I wanted to sell the house, and they were human being talking to me, not robocalls..
But the " ONLY '' time they had to call me, they did not do it! Let me explain : On XX/XX/2021, I received a letter letting me know that I was approved for a loan modification.
Terms and payments were helpful, I called them immediately to establish payments, since they were not accepting regular checks ( who knows why, since my other mortgage did accept them ), so I decided to go ahead and schedule payments over the phone. I even got confirmation #.
My mistake was that I gave them my newest Credit Union account #, and since I opened it, I had changed the type of checking account, so I guess the last 2 numbers are very important ( so now I have learned at really high cost ).
I was sure everything was fine, until it didn't .. ( back in the days the USPS was really navigating bad waters, and it was even in the local news in XXXX XXXX XXXX that mail wasn't getting to people on time, but I guess Flagstar Bank were not watching the US news, so they relied on a piece of paper sent via USPS to inform me that my payment did not go thru! I was in disbelieve when I called sometimes in XXXX, to make my 3rd payment, but instead I was informed that actually none of my 2 payments did not go thru.
Now, You will not believe how I felt! I do not think I had any blood going thru my veins for a few seconds..
Seconds after I woke up from that new news, I became LIVID, ( and I hope you can understand my point of view from my side : I was certain my payments were going thru, I wasn't checking my bank statement, as I don't ck them daily, but I did not know I had to! ).. Those representative did not care, they do not understand the human side, and were not trying to fix it.. and help me...
They had no answer for me when I said that I never got a phone call, they just responded that they " sent me a letter '', and when I let them know that mail wasn't getting on time, they did not care.
Now let me ask you a simple question : WHAT WOULD HAVE BEEN MY BENEFIT IN NOT PAYING????
I NEVER missed a mortgage payment in 24 years I had mortgages!
Still, no humanity there..
Anyways, they would not help me fix the problem, but it wouldn't have been even the worst of it, in fact, I have more proofs they wanted me to fail : and that was when they told me that I could apply for a LOSS MITIGATION REVIEW. So I did.. and in the meantime the representative told me to make small payments via Cashier Checks, since my money wasn't accepted no longer..
AHAHA.. let me laugh, because the XXXX of the employees of FLAGSTAR BANK has no end!
They failed me again, how?
In order to be considered for a new loan modification thru Loss Mitigation, I NEEDED TO STOP SENDING MONEY!!!
Instead, they ADVISED me to send in payments..
OMG! Blessed is the XXXX of some people..
Dear CFPB, I lost track of the phone calls I made to them, and that I received, the hundreds of people I explained my situation to, the fake supervisors I must have spoken to, the transfers, the dropped calls..
Lastly I was explained that their investor wasn't accepting my application.
I asked who was the investor, and I was told it was XXXX XXXX.
You wouldn't believe it, but on XX/XX/XXXX, at XXXXXXXX XXXX XXXX XXXX ) I called XXXX XXXX, I spoke to a gentlemen, who told me that was going to escalate my situation. I quickly got a call from a new person, and let me know that my case was going to be looked into. And believe or not, today, XX/XX/XXXX, I received a letter with a new Loan Modification Offer, the problem is that is not really a good offer, and the reason being is that interest rate went up!!
But why when I got XXXX XXXX involved, my case moved in quickly, and when I contacted the only people I knew to contact, they FAILED ME???
Let me tell you why I am writing to you : Because FLAGSTAR BANK has FAILED me, HUMILIATED me, and NOT RESOLVED MY CASE IN A HUMANLY TIMELY MANNER!
I need help, I need to know who can research my case, and make a human decision, because I know, behind a " bank '' there is a heart, based on all that happened to me..
I never recorded my phone calls with FLAGSTAR, but they claim they do, can someone please help me?????
Thank you!
XXXX XXXX
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| 09/30/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American |
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My wife had a XXXX in XXXX, and then a second XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, XXXX. She was on XXXX with her employer of 24 years as covid hit in the month of XXXX, and XXXX XXXX shut down. My income as a XXXX XXXX XXXX for a XXXX in XXXX was immediately impacted by statewide business closures, across all industries. My income from XXXX, XXXX until I was laid off in XXXX, XXXX was my lowest annual total since the recession years of XXXX and XXXX.
Flagstar Bank reached out to me to offer their forbearance plan in XXXX, XXXX, and we gladly accepted their offer to make our ends meet as covid.
After 18 months of deferral of our payments without negative credit reporting or penalties, we aim to continue with a loan deferral option, but are being denied that option and asked to consider a balloon payment or payments three times our normal amount for 6 or so months to come current, or consider a 40-year term loan modification. We wish for loan deferral, and have mentioned such consistently for the entire 18-month period, since my first conversation with Flagstar representatives and now repeated in nearly two dozen conversations since.
We had paid 7.5 years on our 30-year mortgage, starting on XX/XX/XXXX. As a former mortgage loan agent, I am acutely aware that as of our XXXX, XXXX payment, {$810.00} of that month 's {$1900.00} payment lowered our principal balance, more than 42 % of our payment. We consider this a forced savings toward our retirement, something we were literally " banking on '' prior to this covid-induced situation, and a lesson I am teaching my children regarding financing of homes, as that equity may well be a large portion of their inheritance.
With over {$500000.00} in equity in this property and at ages XXXX and XXXX we refuse to consider a refinance or to modify our loan, which would revert us back to nearly every payment going to bank interest for the next several years. The bank 's request that we consider a loan modification to a 40-year term is appreciated, but viewed as an unacceptable option. I declined the offer at the moment the numbers were shared with me verbally, before they even printed the offer to send it to me in writing.
Work and Income during Covid My wife returned to work in XXXX, XXXX, was furloughed 2 weeks later, returned to work in mid-XXXX, and then was laid-off after 24 years with her employer in XXXX. Her last paycheck was received XX/XX/XXXX. As an in-demand XXXX XXXX XXXX she has accepted two XXXX jobs since her layoff ( each lasting two to three months ), and starts a third full-time XXXX job on Monday, XX/XX/XXXX.
I was laid off after 15 years with the XXXX without severance on XX/XX/XXXX. I am seeking employment and have three advanced interview processes pending with potential employers. I anticipate full-time employment no later than XX/XX/XXXX.
Flagstar Bank offered the forbearance plan in XXXX, XXXX, extended that term with an offer in XXXX, XXXX which we accepted, and then again in XXXX, XXXX to extend into XXXX. My first payment off of the program is to commence on XX/XX/XXXX, and i have requested we be set up to do so, but the bank is offering me either 6 months of payments at over {$7.00} a month to catch up, or to make one lump sum payment of {$36000.00}. Did they not understand that we just were under financial XXXX for the past 18 months? How could we afford to make either of those options happen?
We were involved in a class action lawsuit, having been affected by the XXXX XXXX and its dense smoke in XXXX. We received funds targeted for much needed repairs to the home to keep our investment secure and to deal with ongoing medical bills for XXXX 's XXXX XXXX. We have not engaged the pension she is to receive from her 24-year employer, as she turns XXXX in XXXX, XXXX, and we are balancing how best to time its start date.
We are willing and able to utilize our savings to meet XXXX costs of over {$1200.00} a month until my wife reaches XXXX next XXXX, and I do the same in XXXX of XXXX. Secure employment will eradicate that necessity, so we are anxious for that to occur soon. We have no other debt, so look forward to meeting our financial dilemmas with XXXX if we can get agreement for continuing with our mortgage payments of {$1900.00} to survive until our medical costs go down with medicare next XXXX ( wife ) and a year from this XXXX ( me ).
Please assist us in obtaining a loan deferral option, as we are prepared to meet that commitment.
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| 09/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am opening another complaint today, XX/XX/XXXX, in relation to the one I opened on XX/XX/XXXX - # XXXX. The mortgage company ( Flagstar ) replied and closed the issue on XX/XX/XXXX but 2 months after I did not receive the money they said I was supposed to get back. I contacted the insurance company ( XXXX XXXX ) that is supposed to give me the money and they are saying a different thing from what the mortgage company is saying. Flagstar said Im supposed to get the money from the insurance company but they did not give the name of the person I can contact to confirm. Nothing. Something is wrong somewhere. Somebody got that money and need to return it back to me. It is MY hard earned money!
Flagstar, you need to setup a 3-way call with me and the insurance company to confirm everyone is on the same page and provide me a specific date when I would get the money. Give me the name of people responsible for processing and giving me back my money. This has been open for almost 1 year now.
For reference here is the detail I wrote on the first complaint - I was double charged on my escrow for the home insurance payment last year - {$800.00} on XX/XX/XXXX and then {$810.00} on XXXX XXXX. My husband and I tried contacting the Mortgage Company ( Flagstar ) to see what happened - apparently the first check issued ( {$800.00} on XXXX ) is not enough to cover the total due amount. Flagstar issued a second check on XX/XX/XXXX for {$810.00}. Flagstar deducted both in our escrow. On one of the calls Flagstar was saying both checks has been cashed in by the insurance company ( XXXX XXXX ) based on their records. On another call where I was with XXXX XXXX ( insurance company ) and Flagstar Bank XXXX mortgage company ) - XX/XX/XXXX sometime XXXX to XXXX XXXX, XXXX XXXX confirmed they did not cash in the other check ( {$800.00} ) and the representative from Flagstar Bank confirmed that the other check was not cashed in. Flagstar said they will check with their department. Maybe 2 to 3 weeks after that my husband called and he was able to talk to a team leader from Flagstar - the team leader said they will try to ask approval for a refund from their leadership/upper management. Today, XX/XX/XXXX, I did a follow up on the refund request and the representative I talked to didn't even tell me anything about it. He said they'll have to contact the insurance company again. It's like they don't keep a trail of what is happening in our case or they just want us to run in circles. I asked him what the status of the refund request was, and that's the only time he said it was rejected! He was purposely leaving out that information from me, it is so frustrating. I work fair, I pay fair, and I live fair. I just want back the money that is rightfully mine. Up to this day we did not receive anything - not a check in the mail or not a refund in our online account.
And this is the reply I got from Flagstar when they closed the issue without really resolving it - XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX CFPB Complaint ID : XXXX Dear Ms. XXXX : We received your letter from the Consumer Financial Protection Bureau ( CFPB ) regarding your home loan.
We understand the disappointment with us, and we apologize for your experience. As you indicate in your letter, two insurance payments were sent by Flagstar to pay for your insurance. On XX/XX/XXXX, the first payment of {$800.00} was sent to XXXX XXXX XXXX XXXX, your insurance carrier. On XX/XX/XXXX, we received a second bill from XXXX XXXX XXXX XXXX for {$810.00} and a disbursement was made from your escrow account.
Prior to receiving your letter from the CFPB, we reached out to XXXX XXXX XXXX XXXX on multiple occasions to collect a refund of the duplicate payment on your behalf ; however, our attempts were unsuccessful. Upon receipt of your letter, we made additional efforts to reach out. On XX/XX/XXXX, they informed us the payment was located and a refund would be processed and sent to you directly. We encourage you to send the funds to us to be applied to your escrow shortage. The funds can be remitted to us at the address on the attached statement. Once the funds are sent, please feel free to call me directly, Monday-Friday XXXX XXXX XXXX. ET, so we can have your escrow account analyzed again and get your payment updated.
Once again, we apologize, and we thank you for your business and the opportunity to serve you.
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| 08/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Our home was sold and the closing date was XX/XX/XXXX. XXXX XXXX wired the {$370000.00} to Flagstar Bank the payoff our mortgage on XX/XX/XXXX. This was the payoff amount + five days of interest as a buffer which is XXXX 's policy.
Around the same time, we discovered that we had neglected to cancel our mortgage auto payment of {$3000.00} and that payment was processed on XX/XX/XXXX by Flagstar Bank.
On XX/XX/XXXX, we received a {$10.00} refund from Flagstar Bank. The memo said " Misapplication fee ''. I had been expecting a refund of the extra mortgage payment and our escrow balance, so logged into our mortgage account to see what was going on.
I found the account still Active and NOT marked Closed/Paid in Full. I then saw that the funds sent by the title company were marked as " Held in Suspense ''. I saw other charges of {$10.00} ( document prep ), {$170.00} ( recording fee ), and {$30.00} ( fax/email fee ).
I called XXXX on XX/XX/XXXX and spoke with a representative who told me that our loan was still active/open because " the wire was short and did not contain enough funds to close the loan ''. She said the wire was short by {$580.00} and asked if I would approve pulling those funds from our escrow to close the account. I said no. I said that the account should be overpaid because not only did XXXX overpay, but we accidentally paid our mortgage on XX/XX/XXXX. She then said that the {$3000.00} payment we sent was " applied to our XXXX mortgage payment '' which does not make sense. The Case # fir this call was XXXX, representative was XXXX in the XXXX XXXX.
I then engaged XXXX who called Flagstar and worked with Lowanna in the Payoff Department and a new case was opened. XXXX XXXX said that XXXX agreed that there were sufficient funds to close the account and someone would be calling me. No one called.
On XX/XX/XXXX, I called Flagstar again as I had not received any update. I was told by XXXX in the XXXX XXXX " Oh, you are going to be mad. The wire from XXXX actually bounced for insufficient funds on XX/XX/XXXX. We sent it back to them on XXXX. XXXX sent a brand new wire yesterday on XXXX at XXXX EST. '' Further, she said that the amount they received was {$370000.00} ( which underpaid the interest due by {$64.00} so XXXX took this from our escrow ) and say that the money XXXX sent to satisfy the loan took into account the extra payment {$3000.00} we made in error on XX/XX/XXXX.
At this point, I called XXXX and they said that the wire never bounced and no additional wire was ever sent. They said they had the federal tracking # for the wire to prove it. They called Flagstar and conferenced me in and got yet another representative in the payoff department to admit that there was NOT in fact a second wire sent. She told us that the account was marked Paid in Full as of XX/XX/XXXX and confirmed that we were charged interest through XX/XX/XXXX even though they received our full payoff on XX/XX/XXXX. She said this matter was escalated to the " XXXX XXXX '' department and that I would get a call from them by XX/XX/XXXX. No one has called. When I called on Friday, XX/XX/XXXX, I was told there was no update.
The issues : Flagstar Bank was overpaid by both XXXX XXXX and XXXX XX/XX/XXXX and did not apply ANY of the payments ( they were held in suspense ) until XX/XX/XXXX. They then closed the loan 2 weeks late and applied LESS than they were paid and the escrow balance DOES NOT reflect the overpayments.
Charging interest from XXXX - XXXX is not appropriate.
Representatives are fabricating stories about what happened and do not agree with each other.
I was charged closing fees TWICE : on XX/XX/XXXX and again on XX/XX/XXXX -- these amounts are {$10.00} XXXX document prep ), {$170.00} XXXX recording fee ), and {$30.00} XXXX fax/email fee ) charged on XXXX and again on XXXX.
Further, no one is calling me back. My escrow funds are due to me as today is the XXXX business day since we paid off the loan on XXXX.
One last note, as we were going through the transactions, it became clear that XXXX was not applying our additional principal payment. We sent an extra {$30.00} every month and that money was never applied to principal. In fact, we do not see it being applied to the loan at all. Where did it go?
XXXX XXXX XXXX
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| 08/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX of 2022 I had received my total mortgage payment for XX/XX/XXXX as ~ {$2100.00}, which is vastly larger than any payment I had made before which was usually around {$1300.00}. I have been at my residence for almost 18 months. I called my mortgage company ( which I had been transferred to back in XXXX of 2022 ) after a few different customer service reps transferred me, they told me I had a forced flood policy that hit my loan account and they reassessed my escrow and now my monthly payment had jumped up. I asked them why I had a forced flood policy and how come I never knew about this or authorized it. They explained that it is a law that flood policy be active on your mortgage account in the state of Florida if you live in a flood zone. Ok, I understand, except the issue was, I never knew I was in a flood zone nor did I know I was forced to have a flood policy. Evidently, sometime after I purchased my home, it was reassessed into a flood zone and I had no idea. I asked my mortgage lender why they didn't get ahold of me to explain this or to give me a chance to fix it before they gave me a {$3900.00} insurance premium and they said they sent me 2 pieces of mail. I told them I never received that mail and I take mail about my mortgage very seriously. I am in my late 20s, this is my first home, messing up my mortgage has been my biggest nightmare since becoming a home owner and I do everything in my power to make sure I was doing everything correct. They told me that the 2 pieces of mail were sent to the address on file, they told me what address and I told them that was my previous address not my current address. My previous address, was my parents home, that was my legal address until I bought my first home. Since I purchased my home, my parents divorced, the house was sold. I didn't understand why they only sent 2 pieces of mail, to the wrong address and didn't try to get ahold of me via email or phone. My entire contact info is at this company and all they did was send 2 pieces of mail to the wrong address. One of the customer service reps explained that when they received my loan in XXXX, I already had a forced lender flood policy from my previous mortgage company. I told her, no I didn't. I had no idea. She said the reason they didn't go " above and beyond to get ahold of me by either phone or email is because I already had a flood policy through my last lender ''. So now that brings me back to my lender before them. Why didn't they send me mail or call me or email me to let me know. I received email and letters from them before regarding successful payments, and tax documents during tax season, a shortage in my escrow from property taxes BUT NO FLOOD POLICY DOCUMENTS. They put a lender policy on me without my knowledge and then paid it using my escrow, which is why I never saw it come out of my account monthly during my normal payments. Trust me, if my payment had jumped up $ XXXX a month, I would have noticed, but when its taken from my escrow, and they didn't alert me, how else would I have known that? from XXXX until XXXX I was paying a very expensive flood policy insurance premium from my escrow and nobody seems to care. I've called my mortgage company, they explained and they cant do anything. I am now going through the process of finding a new flood insurance policy, sending it to the mortgage company for a refund from their policy and I need to do another escrow analysis because I am about {$5200.00} short in my escrow from the past 6 months of escrow activity done unbeknownst to me. And since this process of countless phone calls and talking to multiple reps repeating my story and then insurance quotes an emails to my agents, I have now missed the deadline to have my escrow reanalyzed by XXXX payment. {$1300.00} this month to {$2100.00} next month. Nothing I can do now even though I have been actively fixing this, following up, over calling. How do I get any of my money back for something I didn't authorize? How are they allowed to not successfully reach me before making me pay this amount of money. The time it will take to reset my escrow from this mess and the stress of all of this is horrible to go through as a new home owner. Can anybody help me? how is this legal?
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| 02/19/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I brought it home about two years ago, I want to lower my interest rates, so I did a VA XXXX loan this loan you don't pay a mortgage for three months, and your rates are lower. Well, the three months went by. On the XXXX of the final month, I did not receive a welcome letter or anyone to pay, so I use the money to fix significant items on the home. On the XXXX of the month, I received a text from " XXXX '' mortgage saying that your loan would be in default if you did not pay by the next day. During the ( 3 ) month period, I did not receive a welcome letter or packet to prepare for the payment. I received a text a day before the loan was 30 days late.
So, I have been paying my house note late every month for like a year ; I complained to the CEO of the XXXX mortgage that the loan was sold to FLAGSTAR mortgage company. Know for some reason, after explaining what happens, and I did not pay any late fees on the loan.
Then the pandemic hit the nation and the world, and interest rates have dropped, so I'm just have done a new loan with XXXX XXXX XXXX XXXX witched dropped the 3.125 % from 3.625 %. I own a XXXX. I was told that this is are great rates because it considers income property.
I was told not to schedule a payment for the end of XXXX at the last minute. I received a call from FLAGSTAR mortgage company ; the lady on the phone kept on wanting to verify my phone number and wanted to know if I lived at the property ; she was very rued and demanded that I pay for a payment for XXXX, which I did I schedule the payment for and their website ensure the payment would come out the next day. The amount was set up on XXXX XXXX and should have been drawn out of the account on XXXX XX/XX/2021.
I have other bills and bills scheduled to come out the next week on XXXX XX/XX/2021. Well, to get to the point, the FLAGSTAR mortgage company did not pull the money, so all the other bills went through except that payment. The following week I signed the new loan documents on XXXX XX/XX/2021.
Then I received a phone call from that same lady saying that I need to pay over XXXX dollars. I informed her that I just signed new loan documents and I would not be spending XXXX dollars. On XXXX XXXX, my loan major called me and said that I need you to wire XXXX to close the old loan with FLAGSTAR.
Good morning. We have a significant problem with this one. The payoff lender returned the wire because it was short. I called Flagstar to see what the shortage was for, and I was told that the borrower 's last payment bounced. My file is now short because the payoff figures went up. I've attached the updated settlement statement, payoff demand and wire instructions. Please reach out to the borrower, asap, to wire in the shortage funds of {$2900.00}. These figures are good until XX/XX/2021. After that day, we will have to add per diem and the shortage will go up.
If we do not receive the shortage funds from the borrower in a timely matter, we will have to unfund the new loan and return the funding wire to the new lender.
Please keep me updated. Thank you!
I feel that FLAGSTAR knew I was moving on with a better deal, and they should have tried to work with me, but the agreed company and even during a pandemic they have no grace for Veteran or anyone else. I fill the lady that called me was told the company not to accept the payment. The payment was XXXX that included a late charge of XXXX dollars, a difference of XXXX dollars. I also fill the Loan company prey on veterans. As soon as this process started, my phone was blowing up with phone calls from other loan companies like sharks in the water. It's disconcerting.
I feel like a foot has been on my throat, and the lady from FLAGSTAR seems to make the transition to the new loan worst like she found something to disqualify like she had power, and I felt like I'm bending over backward to appease an agreed mortgage company.
Im retired from the XXXX being to combat ( 3 ) times and just want to live in peace, I feel that lady from FLAGSTAR just shows corporate greed evening during a worldwide pandemic, just degusting behavior.
XXXX " Retired '' XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
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| 02/27/2022 |
Yes |
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- Trouble during payment process
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Web |
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I believe Flagstar Bank violated 12 CFR Section 1024.35 by not paying my insurance premium from my escrow account. They were given an opportunity to correct and agreed to but did not honor agreement, which resulted in higher insurance premiums and higher mortgage payments, and assorted related expenses outlined in the following timeline, documentation is referenced and provided.
1 XX/XX/XXXX My family 's auto insurance increased by {$210.00} per 6 month term.
XXXX XXXX XX/XX/XXXX I contacted my insurance broker, XXXX XXXX and questioned insurance bill. They informed me since my auto and homeowners insurance were bundled, my auto insurance had increased because my homeowners policy had been cancelled on XXXX *Cancellation notice from XXXX XXXX XX/XX/XXXX I informed XXXX XXXX that the insurance was escrow billed and I had no control over that. XXXX stated that the loan had been purchased by Flagstar Bank and they had not paid the insurance payment. I stated I assumed they paid the taxes which were also escrow billed as I had not been informed otherwise.
XXXX XXXX notes from XXXX XXXX XXXX Page 1.
4 XX/XX/XXXX Contacted Flagstar Mortgage XXXX they in turn had XXXX contact XXXX XXXX to see if policy could be reinstated.
XXXX XX/XX/XXXX I was contacted and told that I needed to go to XXXX XXXX and sign a No Loss Document that day. I did that.
*Notes from XXXX XXXX pg 2 & 3, completed and signed No Loss Statement, and copied Fax Cover Sheet.
XXXX XX/XX/XXXX I spoke with XXXX XXXX XXXX XXXX XXXX she said she had spoken to XXXX at XXXX XXXX XXXX XXXX XXXX XXXX, and that he had said XXXX would reinstate the policy if I signed the No Loss Document and if Flagstar Mortgage expedited the payment. XXXX stated she had explained this to XXXX and it was agreed upon. I did not make payment myself because issue was settled.
XXXX XXXX notes from XXXX XXXX XXXX Page 1.
XXXX XX/XX/XXXX I received letter from Flagstar Mortgage asking me to provide insurance information because their records said my insurance had expired.
XXXX letter Requesting XXXXnsurance Information 8 week of XX/XX/XXXX I followed up with XXXX XXXX XXXX XXXX to see what happened as per our agreement with Flagstar . She informed me XXXX had not received any payment from Flagstar and that I had no insurance.
XXXX notes page 4 9 XX/XX/XXXX I called XXXX XXXX XXXX XXXX informed me my policy was no longer eligible for reinstatement and will have to be rewritten with a lapse surcharge of {$300.00} plus the new policy will be more expensive than original policy because of lapsed status due to no payment. I took no action.
XXXX notes page 5 & 6 - {$300.00} XXXX XX/XX/XXXX I contacted XXXX at Flagstar, she called XXXX at XXXX XXXX who informed her of the situation. XXXX said XXXX will escalate with her supervisor.
XXXX XXXX page 7 11 XX/XX/XXXX I received notice of Lender Placed Hazard insurance beginning XX/XX/XXXX for the amount of {$2000.00}, which is {$1000.00} more than the XXXX policy of {$930.00}.
* Notice of Lender Placed Hazard Insurance, page 1.
* Projected Escrow Surplus - {$1000.00} XXXX XX/XX/XXXX Received Escrow account statement from Flagstar Mortgage showing a surplus of {$520.00} *Escrow account statement 13 XX/XX/XXXX I received Annual Escrow statement from Flagstar Mortgage showing how Lender Placed Hazard Insurance depleted escrow to a shortage of {$2100.00} from a surplus of {$520.00}.
XXXXAnnual Escrow Account- {$2600.00} XXXX XX/XX/XXXX Annual Escrow Statement shows increase of monthly mortgage from {$960.00} to {$1200.00} in order to refill escrow account and pay the difference in premium.
{$300.00} x 12 monthly payments = {$3600.00} - {$3600.00} XXXX XX/XX/XXXX XX/XX/XXXX, pre-approved offers to refinance loan to eliminate mortgage insurance payment on FHA loan.
{$150.00} x 12 monthly payments = {$1800.00} - {$1800.00} XXXX *Flagstar Bank Transaction history demonstrating no late or missed payments TOTAL ACCRUED INCREASE OF EXPENSES - {$9600.00} Pay all penalties plus reverse interest accrued on account due to forced placed homeowners insurance ALL NOTED DOCUMENTATION AVAILABLE UPON REQUEST
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| 11/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Problem with a company's investigation into an existing issue
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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I took a second mortgage on my home and had the chance to save .5 percent on the loan if I used an ACH account ( automated clearing houose ). I agreed, it saved me money. I was provided an ATM card to fund this ACH. I made attempts to deposit to this account that failed so I I called the bank to ask for advice. I tried other ATM machines too. The XXXX app was suggested, but I thought that was incredibly risky. My 1st payment on this second mortgage was very far away from being due, but I was accruing a $ 2/mo fee for paper statements. Everytime I had an issue, I called the bank. I spents HOURS on the phone every month. I have the money and I am happy to pay my bills. My phone calls concerned the difficulty of funding this ACH. The ATM card didn't work, the bank is new to the western market and admitted network and technical issues. I made my payment over the phone after having no way to fund the ACH. The bank staff was friendly and apolgetic. Always assuring me that they had technical issues and they were following my account personally. I mean one person was actually watching. A check did not clear as I had expected and this person was on vacation shortly after she promised to watch my account. She never monitored my account.
This is XX/XX/XXXX and all of my payments have been made on time. The ACH could still not be funded. I have to admit one thing that I feel could be my fault ; in all of the documents sent to me during this 2nd mortgage any account numbers have appeared as XXXX. I thought my account was XXXX, perhaps tied into my primary mortgage? I don't know how I should know this, I don't know the inner workings of that bank.
After receiving the FULL account information and calling the bank to assure on time payments, we were able to try again to perform an " electronic funds transfer ''. The micro deposits were succesful per XXXX in the HELOC department, but the bank and I had so many troubles since the origination of the loan, that we thought it would be best to use the payment method I'm accustomed to. I had been given so many assurances and I made every payment on time, despite being in a training program and having to get a cashiers check into the postal service at the last possible hour. My Fico score was XXXX before this 2nd mortgage.
Okay, here is the problem. I was accused of account abuse to XXXX XXXX on XX/XX/XXXX. If trying to fund the banks account and making an on time payment, reaching out for solutions to pay on time, following the advice of bank personnel, double checking that payment has been received ; I am very abusive! I'm not calling them to receive congratulations, I'm calling because of recent issues!
The derogatory remark of account abuse prevents me from opening a business checking account. I am a new small business with one check in hand that I really need to cash, bad! Next month, a bigger one. But no bank will touch me with this comment on XXXX XXXX. I am held hostage by this comment. I have contacted my bank and sent a message to the site that addreses credit corrections. It has been 5 business days, the maximum they state, without reply.
The bank has always been so polite and assuring, but being unable to create an account for my new business means I can't cash checks. With this derogatory comment that has zero merit, I will go broke with {$30000.00} in checks addressed to my business and know way to pay bills with that money. Everyone is just so happy to tell me everything is fine and on XX/XX/XXXX I was assured by XXXX XXXX that the derogatory comment was going to disappear aftert 90 days.
Despite the best efforts of myself and the bank employees, we can not sufficiently navigate a method to correct the problem of this derogatory comment.
My only hope is the Consumer Financial Protection Bureau, and possibly forcing this bank to cater to my business needs, as they seem to offer this service.
I have made numerous phone calls addressing payment concerns since XX/XX/XXXX. I have an absolute willingness to pay on time, but I will run out of money in XX/XX/XXXX and may have to stop home related payments.
XXXX XXXX
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| 02/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank has got to be one of the worst mortgage companies in the country. I have never seen a company run so incompetently ever.
We are highly rated consumers that have never missed a payment on anything. Our credit record is perfect. Yet somehow our mortgage was sold to this XXXX company and we seem to be stuck with their terrible customer service.
On XX/XX/XXXX, we decided to initiate the process of stopping our escrow account, which the bank seemed to do a poor job of managing, for 2 years in a row. We decided we could manage the account better. We called customer service and they gave us the run around, and finally stated to close out we had a negative balance and would have to bring it up to zero balance, and pay an escrow waiver fee. We paid the {$190.00} to go with the next payment they had already scheduled, to bring the account to zero, and we filed the form to close the escrow account on XX/XX/XXXX.
The customer service rep in the escrow department stated we would also owe an escrow waiver fee, which we had never heard of. When we signed the mortgage contract with the original broker, he did not mention any fees required to open or close our escrow account. The escrow account was offered as a convenience with no fees to open or close, which sounded okay with us. We normally did not escrow, but managed payments out of our own funds. Again, no issues over 25+ years as a home owner.
We asked for a copy of where this fee is coming from, and after about 15 minutes of digging, the rep quoted some vague statement in the mortgage contract, but refused to forward a copy to us. We continued the process, as we do not want this bank to handle our escrow money any more, except apparently for the loan that we can not have transferred to someone else. If possible, please sell our mortgage in one of your next pool of mortgages you sell to another bank or mortgage company. Someone must be doing their job, but not Flagstar.
On XX/XX/XXXX, Flagstar 's Escrow Department sent us another closing balance, which seems to be growing, but again is somehow short, and they want to charge us {$530.00} as a closing fee for the escrow waiver request. This again was not in our original contract, so it appears to be some add on fee, we were never made aware of. And to add to the insult, they added a nice threatening letter, that if we " should fail to pay our non-escrowed items '' which we have no intention of doing. They " would reserve the right to force us to accept any homeowner 's insurance they chose ''. Collectively, the letter is pretty insulting, but pretty standard for this insulting company.
We have had nothing but trouble with Flagstar, in almost every department we have encountered, and again we are good customers to have. A bank is supposed to make money off of the mortgage transaction, payment of interest and upfront fees clearly stated to the borrower. Not imaginary fees they decide to add, as the mortgagee is passed from bank to bank. This is just wrong, but kind of hard to address, as the bank is not local.
We still want out of our escrow account, and demand to be freed of any imaginary, unsupported waiver fees that we were not assessed or told about upfront existed. If there were a waiver fee, we would not have allowed an escrow account to be setup to begin with. XXXX XXXX never gave us any trouble, as this bank has since taking over our account in XX/XX/XXXX. Flagstar has fumbled and failed, and provided exceedingly bad customer service on multiple occasions ( note this is my second complaint against Flagstar, and they may have a third coming as they are very slow in endorsing insurance loss claim checks ). Flagstar is just a very shady, shady mortgage company. I just want to strip our relationship down to the barest of relationships. We pay them for our loan, and nothing else. They seem to have a very bad manipulative manner of interacting with their customers, and I want no part of their business model, but unfortunately I have to interact some, since they hold our mortgage contract.
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| 11/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I bought my parents ' house from them on XX/XX/XXXX and my parents bought a house to move to at the same time. We went through XXXX XXXX Mortgage Co but immediately after closing, our mortgages were sold to Flagstar Bank. When I purchased the house, I also got a XXXX homeowners ' insurance policy. When it came time to renew for this next year, I noticed that on XX/XX/XXXX, Flagstar had made a payment out of my Escrow account for {$1200.00} to a XXXX policy. I knew this was wrong so I double checked and my insurance was, in fact, with XXXX with a completely different policy number and the renewal amount should've been {$860.00}. As it turns out, that payment was to my father 's homeowners ' insurance despite them also making an identical payment out of his escrow. Despite us being related and having similar names, to put it simply, XXXX took money out of my escrow to pay someone else 's insurance policy and not mine. Over the past month and a half, I've made countless phone calls and spent hours on the phone with the insurance agency XXXX XXXX XXXX XXXX XXXX XXXX ) and with Flagstar bank. Flagstar bank at first tried to tell me that it was my fault for not cancelling the XXXX policy ( despite it never being mine to begin with ). Then Flagstar told me I needed to call XXXX and ask them for a refund ( despite me not having any relationship with XXXX and this being their mistake ). Then I was told it would be escalated and I'd get a call back. Of course I never got a call back so I spoke to the insurance agency and Flagstar together and was told they would put a stop payment on the check and would call me back. Not long after that call, I was called by Flagstar to be told it was a wire transfer that was already gone and they wouldn't do anything. At the end of that call I was promised another call back that, as you can expect, never came. Later my dad checked and saw that his insurance was XXXX paid ( we didn't know until this point that it was his policy that my escrow had paid, Flagstar thought it was my dad 's old policy on the house I bought from him ). Not only that, but a refund check had already been issued to Flagstar bank on XX/XX/XXXX. After learning this, I called the insurance agency again who said they would speak to Flagstar. After a few days I followed up with the insurance agency and was told that the check was either going to come to me or my dad and I would need to pay my insurance myself and deposit the rest of the check in to my escrow. I was fine with this and paid my homeowners ' insurance myself on XX/XX/XXXX. After this, my dad double checked with XXXX since the check was nearly a month old and saw that the payee on the check was Flagstar bank and it was sent to a XXXX XXXX XXXX theirs. I logged in to check on my escrow to see if maybe it had been deposited on my behalf and it of course hadn't been. Not only that, but on my account, Flagstar was notifying me of an escrow shortage that I would need to pay them for by XX/XX/XXXX or they would be increasing my mortgage payment to make up for it. On XX/XX/XXXX, I called Flagstar bank and was told I could not be credited for their mistake and that they wouldn't do anything. Also, they STILL had XXXX listed as my insurance company after all this. After some time speaking to the representative, she said she corrected my information to show XXXX as my insurance ( they already had the documents which had been sent to them multiple times ) and she called XXXX with me on the line. The representative from XXXX said she couldn't talk to me because it wasn't my policy and that they wouldn't send a check to Flagstar. Despite them refusing to believe that the check would've been sent to Flagstar and saying my father didn't check anything with XXXX, I will attached a picture my dad took from XXXX 's website showing this information. My dad says he will call XXXX and ask about it but really, this is completely ridiculous. What if it was some stranger 's policy that had been paid, would I need to track down that stranger and ask them to help me?
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| 01/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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1 ) RATE LOCK ISSUE : 2 ) TITLE ISSUE ( 3 weeks ) 3 ) APPRAISAL ISSUE : 4 ) CLOSING FINANCIAL DOCUMENTS 5 ) COMMUNICATION : On XX/XX/XXXX I received a " conditional approval '' to refinance my rental property, Loan # XXXX which, at that time I had agreed to a rate lock of 3.68 % for 1 point. It turned out to be 1.75 points.
TITLE ISSUE : For 3 consecutive weeks of requesting an update from XXXX XXXX ( processer ) she told me that they were still working on a title issue for my " primary '' home and that if she can not get what she is seeking ( discharge documents ), that I would have to contact all banks involved from XXXX through XXXX. I advised her and the loan officer ( XXXX XXXX ) from the beginning that my present mortgage is the " same '' mortgage obtained in XXXX but continued to search for " discharge documents. I went on line an created links for all the transactions of my mortgage being " transferred/assigned '' to end the title issued that they had. XXXX acknowledged that the title issue has been solved.
APPRAISAL ISSUE : was performed in XXXX with many issues, thus, I replied to both on XX/XX/XXXX that this appraisal was absurd. Without any communication, Flagstar continued sending e-sign documents which the " view '' link never worked, thus, to see the document I had to use the e-sign link. I made another request to discuss the appraisal. I was contacted by XXXX, went through all the details of the appraisal and revised closing loan loan document. XXXX stated that he would send my complaints ( exclude the appraisal ) to " someone to review '' Additionally XXXX suggested, concerning the appraisal, that he did not escalate the appraisal and I would need to get everything together in order to submit my appraisal complaint. two options for me to choose, which included to enlist an Real Estate agent for new comparisons. Meanwhile I received a revised closing document which, as the result of the appraisal required me to bring {$4500.00} to the closing which I rejected. I asked what would be the additional amount of the mortgage payment if I decided to used the " regular offered interest rate? He did the calculations while on the phone and stated an estimated {$100.00} extra. At this point I made it clear that i no longer wanted the discounted rate and accepted the 4.89 % rate due to the thousands $ $ required at closing. Another revised closing cost received with the new 4.89 % rate which only reduced the bottom line from {$4500.00} to {$3800.00}. At this point, I proceeded with the XXXXwo options given to deal with a Real Estate Agent. Meanwhile, I requested an inspection of my property from the Accessors office which was performed in XXXX, thus, having several changes, including having " energy efficient items and major " improvements '' both of which the appraisal stated, " none noticed '' Additionally, I had a appraiser review my appraisal and pointed out credits that I should have and did not receive. I received an APO ( agent opinion ) in writing in XXXX and began to request communication from the loan officer and processor which were ignored to the point that the APO became more than 30 days old, thus, I had to get another APO ( $ XXXX {$250000.00} ) on XX/XX/XXXX and again requested communication which was not received. The only communication received was revised closing documents to e-sign and a letter stating that a " second '' rate lock " which I did not request was due to expire. I responded on XX/XX/XXXX to this 2nd rate lock statement stating that " I did not request, nor did you reach out to me to obtain a rate lock, having no response to this letter as well. I have spent many weeks requesting communication and all I get is " revised e-sign '' documents and request of " proof '' that I have withdrawn from my investment account {$3500.00} to bring to the closing, despite the fact that I informed them that this appraisal was unacceptable to me and needed a new one at their cost. The clock is ticking for the 2nd APO to expire.
Thank you
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| 03/17/2020 |
Yes |
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- Trouble during payment process
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Web |
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In XXXX of XXXX, I began the process of a loan modification with my ( then ) mortgage servicer. About two to three months into the process, I was notified by that said servicer that my mortgage had sold to Flagstar Bank and that the loan modification program I was in the process of would continue with Flagstar Bank. With previous knowledge of mortgages being sold to other servicers, back and forth, I had no concern and was not alarmed about my mortgage servicer changing. All payments were made on time during my loan modification process and in XXXX of XXXX, Flagstar Bank sent me the final loan documents to be signed. I returned the packet quickly per their request. About a week later, I received a call from Flagstar Bank stating that the numbers on the documents we incorrect and a new packet containing new final loan documents would be sent to me. I was instructed to sign what they were going to resend and return quickly. It took Flagstar Bank about 30 days to send me the new paperwork. In the meantime, their collection practices continued. I received calls about every four days asking why I was delinquent and how much I was going to pay over the phone. At the end of each call, the account representative would finally realize the situation by reading the notes on my account and the call would end with the representative stating they'd send me the new paperwork for signature that day. Four days later would result with another collection call and still no new paperwork was received. This went on about 4-5 times for about a month more till I finally received the new paperwork. I signed it and it was return quickly, per Flagstar Bank 's request. I then received a call that the paperwork was again, now for the second time, incorrect. The next couple of weeks mirrored what had happened before. Collections calls received while I was waiting for the paperwork, only this time a property inspector was sent to my home as well. The inspector took photos of my home and left a hand cut out note taped with painter 's tape to my front door. While I am aware of this practice in the collection process to make sure the payor still occupies the property, I was not delinquent. I received the third round of paperwork and mailed it back quickly - and my XXXX payment was made. This paperwork was also wrong. I had to sign three rounds of paperwork and take the continuous collection calls. I did ask to speak with the representatives ' supervisor which resulted in no return call after two attempts. I finally made contact with XXXX XXXX of Flagstar Bank who assured me that the process was over and I'd receive no more calls, no more property inspections. He apologized greatly for the automated process that was generating calls, letters and property inspections and assured me that I was to ( rightfully ) be removed from the collections process. He reinforced what my online account showed which was that I was current and that all the loan documents were finally correct. My XXXX payment was made and on XX/XX/XXXX another property inspector came to my house and took more photos. I made a phone call to XXXX XXXX and he told me he'd call me back after checking into the situation and ending it. I never received a call back from XXXX XXXX or any other Flagstar Bank representative, but of course, I made my XXXX payment. Yesterday, XX/XX/XXXX, I received a letter from Flagstar Bank asking me to call them because they can help me and we can work out a plan so my home doesn't go into foreclosure. It was another collection letter, signed by the representative, XXXX who had called me dozens of times over the past six months. XXXX has been assigned to me as my personal contact to get help. Help for what? The collection process continues on me and I am current, have been current. I did call XXXX XXXX of Flagstar Bank today, XX/XX/XXXX, but as of noon, no return call. I am filing a complain here, with the Federal Trade Commission, Michigan State Attorney 's office and my local prosecutor.
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| 02/27/2022 |
Yes |
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- Trouble during payment process
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Web |
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I just recently completed the reinstatement process with Flagstar. Covid 19 was the only factor that led to me being behind on mortgage payments. On XX/XX/XXXX Flagstar Loss Mitigation sent me the initial documents for my review and approval. After reviewing I contacted Flagstar and requested an escrow review on XX/XX/XXXX. Escrow amount in the partial claim was {$5300.00} ( Attach. XXXX ). As of this writing, I have not received notification that the requested review was completed. I returned the signed and notarized documents. After rejecting the documents Flagstar Loss Mitigation, completed another set of documents for my review and approval. After having the up documents rejected yet again, Flagstar set up an electronic signature session with one of their employees. Escrow for the documents signed in XX/XX/XXXX, was {$6200.00}. I made my XXXX payment on XX/XX/XXXX in the amount of {$680.00} per the XX/XX/XXXX documents.
On XX/XX/XXXX Flagstar issued an escrow analysis detailing a balance of {$1400.00} and a shortage of {$680.00}. A Partial Claim, when completed correctly should include arrearages as well as any anticipated shortages.
On XX/XX/XXXX XXXX issued another escrow analysis detailing a balance of {$1800.00} and a shortage of {$0.00} On XX/XX/XXXX Flagstar generated a mortgage statement for XXXX and XX/XX/XXXX payment. The payment amount is {$680.00}. The statement reflects the {$680.00} paid by me however it is listed as a " Partial Payment '' Unapplied to my account. Flagstar explained to me that the additional {$4.00} was for Escrow Shortage.
On XX/XX/XXXX Flagstar issued another mortgage statement with an amount due of {$12000.00}. The breakdown of the XXXX shown on the XX/XX/XXXX mortgage statement is as follows- {$12.00}, XXXX ( total advances/partial claim amount ) plus {$680.00} ( regular monthly payment ).
Additionally, in my account page on Flagstar 's website under the " XXXX '' section it details an escrow shortage of {$680.00}. Flagstar has two options, pay the full amount of escrow shortage by XX/XX/XXXX and continue making my payment of {$720.00} or have the shortage spread over the year increasing my monthly payment to {$780.00}.
All statements/documents mentioned above are attached. So what do I do now? I am positive come the beginning of for that matter the end of XX/XX/XXXX I will not have {$12000.00} to make that payment. In fact I am going to state that the amount is egregiously wrong. I have ZERO confidence in Flagstar 's ability to manage my mortgage much less anyone else 's. Despite what the documents that I recently signed indicating that my monthly mortgage payment was {$680.00}, it has become abundantly clear that my payment could range from {$680.00} to {$12.00}, XXXX just depends who at Flagstar is minding the store at the time.
Why is is that its acceptable for Flagstar to not follow the directives of HUD/FHA ? How come in the XX/XX/XXXX documents it was explained to me that the Escrow amount included anticipated shortages and the XX/XX/XXXX XXXX amount did not? At a minimum, Flagstar missed the escrow by some {$50.00}. I'm not even sure either one of the shortages or non shortage depending on which analysis you read if one exists.
It appears Flagstar is in such a rush to complete these reinstatements, that errors are being made and leaving people such as myself having to file complaints etc. to figure it out.
In a XXXX video titled, " Forbearance and The CARES Act with XXXX XXXX '' live streamed 11 months ago, its clear from watching that Flagstar has its own approach to the Covid protections offered by HUD. For example, people in general treating the Covid protections as a " '' free insurance policy ''. No deferrals if you more than 7 month 's behind.
Since the complaint process here is skewed to the bank, I plan on bringing my concerns up to FHA as well as HUD before Flagstar starts the foreclosure process because i cant make a {$13000.00} payment in XXXX.
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| 10/11/2017 |
Yes |
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- Trouble during payment process
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Web |
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I have a mortgage loan with Flagstar Bank. On XXXX 2017 we had severe weather in which my home sustained damage from a storm. My insurance company performed estimates for repairs and I selected my contractors to complete the repairs. Flagstar was listed on my insurance checks and needs to sign them before I can deposit them to pay my contractors. To get the checks signed the bank requested several documents along with the endorsed checks. One of the documents they are requesting is a XXXX from my contractor. My contractors and I do n't see the bank 's need for this document as the bank is not making payments to them but rather just endorsing the checks so I can receive funds to cover the repairs. Four checks have been issued so far. The first was for {$14000.00}, Flagstar endorsed this check and returned it. The other three checks the bank requested : XXXX, repair proposal, Borrower Affidavit, lien waiver from contractors, proof of insurance and licensing. I was able to secure lien waivers from all the contractors, which are conditional on the checks clearing but the bank wants unconditional waivers which is not possible since the contractor wants to guarantee they receive the payment in full. The process of securing these documents took a long while as my contractors stated it was not a usual process, I have had contractors decline the work due to the excessive paperwork requested by my bank. From speaking to several employees, I was given different stories. I was told if I could n't provide XXXX 's I needed the waivers other times they wanted all the documents. Currently, three checks are with the bank. I sent in documentation showing I have paid the first contractor {$6800.00} in full and a completion certificate. The bank is still withholding the checks received recently with a whole packet of necessary documentation. Today the bank emailed me and they want to perform an inspection of the work completion and then release funds but I need to pay my contractor the initial funds to cover materials. The bank refuses to send an inspector to verify the completed work and wants all work completed before any inspection. I can not move forward while they hold my insurance funds hostage. They amount of documentation requested is more than standard and has a negative effect on me as the home owner. Winter is almost here and if it snows, my tarp will not hold and additional damage will occur to my interior space which I will hold Flagstar responsible as it is their delay that lead to this point. All I want to do is repair my house. I welcome their inspection but they have to at least release funds for materials. From the initial check I have a little over {$8000.00} which is n't close to half the cost, the roof alone was {$9000.00} before the porch, deck, gutters, window etc. The bank 's policy has a negative impact on my ability to complete repairs on time to solve this whole issue. I do n't have over {$25000.00} sitting around to pay the contractor and wait on the bank to reimburse me which is what they have suggested as a work around. I have had mortgages before and this is by far the most difficult bank policies I have dealt with on release of insurance funds for repairs. I have signed affidavit 's that repairs will be done, my mortgage is current, evidence of repairs being done is available and still they delay the process costing me time and money. My energy bills are sky high as the trap offers no insulation from heat let a lone the cold winter weather on its way. The bank 's policies are strictly to favor the bank at the expense of good consumers. I have had several discussions on this with employees and managers and nothing has improved or changed. Nobody deserve this kind of treatment when I have n't given them reason to doubt my character. My mortgage loan will be transferred as soon as this fiasco is resolved. I refuse to have a mortgage with an incompetent lender.
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| 04/29/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I own a settlement service company ( hereinafter " Settlement Agent '' ). Prior to XXXX XXXX, mortgage loan consumers of Flagstar Bank ( " Flagstar '' ) used Settlement Agent services without incident. Since XXXX XXXX, on XXXX occasions, Flagstar required consumers using Settlement Agent 's services to terminate relationship with Settlement Agent and hire a different Settlement Agent to close the transaction. Flagstar tells consumer that Settlement Agent is ineligible to do business with Flagstar. Flagstar refuses to provide explanation or to reconsider its decision. Consumer typically is not informed until towards the end of the transaction when loan documents are ready to be released. In a XXXX XXXX escrow, Flagstar gave notice to the consumer on the day escrow was to close. In a XXXX XXXX escrow, the consumer made a written request to Flagstar to allow Settlement Agent to close the transaction. ( Exhibit XXXX. ) Flagstar did not change its position and still refused to provide an explanation. As a consequence of Flagstar 's conduct, consumers were left with no choice but to change settlement agent late in the transaction. As such, consumers and everyone in the transaction were distraught. Consumers and all other parties in the transaction have to restart the process all over again with a new settlement agent. This causes the consumer to incur additional costs, and the delay puts the consumer at risk of breaching conditions of sale, cancellation of the transaction, and incurring penalties, interest and costs.
Settlement Agent believes Flagstar refuses to do business with Settlement Agent because Settlement Agent in XXXX XXXX refused to provide private consumer information to Flagstar. In an email dated XXXX/XXXX/XXXX Flagstar advised that it was auditing a loan transaction and demanded documents in Settlement Agent 's possession. Flagstar expressly advised that failure to respond to the request would " result in an evaluation of your business relationship with Flagstar Bank, up to, and including possible termination of said relationship. '' ( Exhibit XXXX. ) Besides documents relevant to Flagstar 's borrowers, Flagstar 's requested private information about the seller in the transaction who was not a customer of Flagstar and who did not authorize disclosure to Flagstar. Settlement Agent provided documents to Flagstar, but refused to provide non-public personal information ( NPPI ) about the seller. ( Exhibit XXXX. ) Settlement Agent advised Flagstar that it will require parties ' consent in order to produce the NPPI requested by Flagstar. Flagstar, in an email dated XXXX/XXXX/XXXX, responded that it will require all the documents requested be produced, and again warned, " If your company does not comply with this request and/or future requests, our business relationship with your company can be re-evaluated. '' ( Exhibit XXXX. ) Settlement Agent had its attorney send a letter dated XXXX/XXXX/XXXX to Flagstar citing legal authority, including the XXXX XXXX, to explain its position. ( Exhibit XXXX. ) On XXXX/XXXX/XXXX Settlement Agent learned that Flagstar placed Settlement Agent on its " ineligible '' list when it refused to produce loan documents on a transaction serviced by Settlement Agent. The borrower was told the loan would not be made unless a different Settlement Agent handled the transaction. In a letter to the president of Flagstar dated XXXX/XXXX/XXXX Settlement Agent requested an explanation from Flagstar and requested that it reconsider its position. ( Exhibit XXXX. ) Flagstar did not respond. In XXXX XXXX, Flagstar again refused to fund a loan for a transaction serviced by Settlement Agent and the consumer 's loan officer requested explanation from Flagstar and reconsideration of its decision, but Flagstar refused to explain or change its decision again. ( Exhibit XXXX. ) Flagstar has done this to other settlement agents as well.
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| 03/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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To whom it may concern, During mortgage refinance process, Flagstar provided me deceptive/unclear information, and unfairly treated and denied my refinance application. XX/XX/2016, Flagstar had promotion online offering interest rate of 3.375 % ( APR around 3.5 % ) with a closing fee around {$11000.00}, I called in and get informed that I could start the refinance application and my credit score was checked with approval ( above XXXX range ). I decided to pay all closing cost upfront to lock the 3.375 % rate. Currently, my mortgage rate is 3.75 %, and monthly payment is {$1800.00}. After the refinance, the monthly payment would be around {$1600.00}. Next day I received an email indicating the bank thought the refinance would not be beneficial for me. I called in and was informed by a rep that the bank had some policies called net tangible, the bank could not recoup the cost in 24 months so could not continue with the application. The terms they used were very vague financial language that a normal customer could not understand. I stated the bank 's decision was not for my benefit, because I calculated if I pay closing fee upfront, I will still save {$30000.00} over 30 years. I could not understand how they could make a decision on my behalf, I further informed the rep I would like to continue with the application or they might lose me as a customer. The rep said he would reach to management for an exception. I was later informed the exception could be made. Next three weeks, my wife and I both spent days reviewed and signed all the loan documents Flagstar provided, gathering and submitted all the documents they requested. Refinance application was in progress until XXXX/XXXX/2016. I received a call from the same rep, stated, '' sorry we could not refinance because Illinois requires Net Tangible policy, we could not help you. '' Again without any explanation on what Net Tangible policy was, the rep suddenly hang up. I requested an official rejection letter in writing with clear explanation of why I get rejected 2 times, and they provided a letter with one line : " Rejected due to Net Tangible Benefits ( NTB ) to Borrower. '' I researched by myself and found out the following : 1. NTB is for borrower 's benefit. Whether a refinance has net tangible benefits should be a borrower 's decision. I do not understand how Flagstar could impose their decision using this term on us. We as borrowers see clear net tangible benefits and confirmed multiple times we would like to go with the application. And I do not understand why they kept on mixing this Net Tangible Benefits ( which is a term for us normal customers do not understand ) with their internal recoup policy and even with a state regulatory requirement. 2. NTB is for FHA streamlining refinance only. However, my loan is conventional 30 year fix, and I requested to refinance under same term, so this does not even apply in my case.
3. NTB requires proposed monthly rate drops at 5 % after the refinance. In my case ( although not applied ), my monthly rate would drop from {$1800.00} to {$1600.00} which would be more than 5 %.
4. From an online research - based off a state requirement of NTB XXXX, IL does not even require NTB worksheet.
Flagstar sets up customer expectation with deceptive approach. When Flagstar found out the refinance is not to their benefit or interest, they used unclear/deceptive information to decline my application without any further explanation. I have the signed loan documents, all email communication, official reject letter ready if needed.
Flagstar pulled both my wife and my credit scores, and misled us spending three weeks preparing required documents and unfairly declined our application. This could potentially lower our credit scores, and letting the chance of getting good mortgage refinance rate slipped. This is a substantial loss to us.
Sincerely, XXXX XXXX
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| 12/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Closing on my primary mortgage occurred on XX/XX/XXXX. The conventional mortgage, which is still in place, is serviced by Flagstar Bank and owned by XXXX XXXX. Since XXXX, the equity in my home has gone up significantly due to 1 ) a substantial increase in home values and 2 ) completion of several high-ROI renovation projects. Per guidelines issued by XXXX XXXX, I submitted a request for PMI Removal to Flagstar Bank on XX/XX/XXXX. I have completed every requirement necessary to qualify for PMI Removal ; however as of XX/XX/XXXX, this request has not been granted and Flagstar Bank has been uncooperative in rectifying this matter. The relevant history of this issue is as follows : XX/XX/XXXX - Official application for PMI removal submitted to Flagstar Bank via email as requested.
XX/XX/XXXX - Received email acknowledgment from Flagstar Bank that my request had been received.
XX/XX/XXXX - No further correspondence or communication was received from Flagstar Bank, so I called to inquire about the status of the request. During this call a customer support representative emailed me a letter detailing instructions for PMI Removal, including a requirement for a full appraisal at a cost of {$460.00}. Check for {$460.00} was mailed to Flagstar Bank.
XX/XX/XXXX- XX/XX/XXXX- Despite confirmation that payment for the appraisal was received by Flagstar Bank, I was not contacted by a local appraiser as they had promised. I made several calls to Flagstar Bank to inquire about appraisal status. I was told 1 ) the appraisal had been ordered according to Flagstar 's notes, but they did not have visibility into the process beyond that and 2 ) I would need to continue to await contact from a local appraiser.
XX/XX/XXXX- I called Flagstar Bank to inform them that I still had not been contacted by an appraiser. I also shared with them XXXX XXXX guidelines which require that the appraisal for PMI removal be completed within 120 days of the original request. That deadline of XX/XX/XXXX was fast approaching.
XX/XX/XXXX - Received a call from Flagstar Bank requesting an additional {$260.00} to cover the increased cost of the appraisal. I promptly paid this amount by telephone. When I once again inquired about status, the representative from Flagstar Bank told me that XXXX XXXX, rather than Flagstar, processes PMI removal requests.
XX/XX/XXXX - I contacted XXXX XXXX for clarification on this process. I was informed that the Flagstar rep was incorrect and that Flagstar Bank as the servicer was required to handle all PMI removal requests per XXXX XXXX guidelines.
XX/XX/XXXX - Received a call from XXXX XXXX informing me they had opened a case against Flagstar Bank for further investigation of the issues with my request.
XX/XX/XXXX - Appraiser visited my home to perform the required site visit.
XX/XX/XXXX - Contacted Flagstar Bank again to inquire about status of my PMI removal request. I was informed that the appraisal had been received ; however, Flagstar would take up to 30 more days to process the removal. I responded that the timeline to complete this process was already well outside of XXXX XXXX guidelines. I was then told that Flagstar had submitted my PMI removal request to XXXX XXXX with supporting documentation, and Flagstar did not have the authority to approve the request and only XXXX XXXX could grant the approval.
XX/XX/XXXX - Contacted XXXX XXXX once again for clarification on the seemingly misleading information received from Flagstar Bank. XXXX XXXX representative informed me that 1 ) Flagstar Bank has the full authority to remove the PMI and 2 ) XXXX XXXX is never involved in this process.
Currently, I'm still paying PMI monthly, despite successfully fulfilling each of the requirements for PMI removal as dictated by Flagstar Bank 's requirements. Flagstar Bank continues to stonewall and mislead me about the process.
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| 08/24/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have an FHA mortgage loan with Flagstar Bank. Due to Covid 19 my husband 's income and hours were drastically reduced and this made it difficult to keep up with our mortgage payments. We contacted Flagstar and asked them for help and they said there was nothing they could do, we needed to make sure we did not fall more than 30 days behind and they referred us to an XXXX number for a loan crisis counselor at HUD. We called them several times over a few months as we struggled to see if they would offer us a chance for the CARES forbearance plan which is supposed to be available for all FHA borrowers who are affected by Covid but they continued to say there was nothing they could do and referred us to XXXX number counselor. I have a good job as a dialysis technician and now my husband 's work is busy again and he is making his regular salary. We contacted Flagstar to try and make a mortgage payment but now they refuse to accept it and told us that we are going into foreclosure and that they will only accept the full past due amount along with late fees and legal fees which is almost {$9000.00}. This is an avoidable foreclosure, we are now making much more income and if Flagstar would work with us and offer a repayment plan or a modification or partial claim to pay off the late payments we would be fine but instead they have shut the door on us. I thought Flagstar was required to offer us the CARES forbearance since we have FHA loan and to assess us for all types of programs including modification, partial claim or repayment plan based on the current income??
My husband I bought our home in XXXX with an FHA loan that has been serviced by Flagstar Bank since the beginning. In XXXX my husband was injured on the job ( he is a XXXX XXXX but is a XXXX not employee ) and out of work for almost 5 months -- he did not get workers comp or XXXX and did not get any insurance payout -- - we lost his income completely. We then applied for a loan modification and were approved. We were grateful for the help and the payment was affordable based on our income at that time.
A few months after receiving the modification my husband 's income dropped significantly. He pulled his trucking loads from the dock and due to the supply chain issues from Covid there were few to no loads available. Even though I still had my job as a dialysis technician it was not enough and we were struggling. We called Flagstar several times and as I explained they told me there was nothing they could do to help, we just needed to make sure we were not more than 30 days late. We continued with payments as long as we could until it was not possible and we defaulted on our modification. We continued to call Flagstar frequently for help and were brushed off and told to call a HUD counselor at an XXXX number without any offer of direct help. Why were we not offered the CARES act forebearance? Isn't Flagstar required to offer that to all customers negatively impacted by Covid, even if they had a modification previously????
We slowly rebuilt and we tried to make a payment to Flagstar but their agents refused to accept it and now we are being told we are going into foreclosure. My husband is working full time again and we are doing much better financially and there has got to be a way to fix this. However, Flagstar refuses to consider any option other than paying back the full {$9000.00} delinquency in one payment which is not possible. Why are we not being considered for a repayment plan, we make quite a bit more money and can afford to pay extra on top of our old payment to pay off the late amount over time. Why won't Flagstar consider this, or a modification, or restructure of the loan or a partial claim of the late amount? This is an avoidable foreclosure, this loan is insured by the government, why is Flagstar Bank ignoring this and pushing us into foreclosure?
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| 01/06/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I, XXXX started a refinance on my existing mortgage with Flagstar Bank on XX/XX/XXXX, on an agreed interest rate of XXXX % this was to combine my existing mortgage of XXXX along with my home equity line held by XXXX bank in the amount of XXXX. Flagstar was the original mortgage holder since I purchased this property in XX/XX/XXXX. I begun to electronically sign all the paperwork with them & XXXX XXXX in their My loans portal for the loan amount of XXXX @ the interest rate as mentioned XXXXXXXXXXXX %. As I was going through the process, I seen XXXX paragraph that stated, was interest rate locked? with a box that simply stated yes or no, & neither box was checked, So I called the loan officer processing ( XXXX ) @ XXXX and asked him about it, he stated that it was standard operating procedure & they would check that box once all the paperwork was complete & guaranteed that I would have that agreed upon rate, By mid XX/XX/XXXX all paperwork was complete & I received a E-mail dated XX/XX/XXXX from Flagstar Bank , Stating Congratulations! Your home loan application has been approved and you will be contacted soon so that we can schedule your closing date. after witch I heard nothing from them. So I began to call XXXX inquiring about a closing date, He texted me back and said that the closing date would be XX/XX/XXXX at my home, On XX/XX/XXXX I called him and left a voice mail asking what time the closing would be the following day, with no response back from him. On XX/XX/XXXX I did n't receive any call & no one showed up. I called him again, left a voice mail, I did n't get a response, so I texted him, asking what happened to the closing, he stated he was in a meeting & that he would call me as soon as he got out of it. When he finally called he stated that the ball was dropped some how, apologized for the mishap, & scheduled the closing for XX/XX/XXXX @ XXXX. On XX/XX/XXXX I called XXXX again just to confirm the closing the following day, he texted me back and simply said NO PROBLEM everything was fine, Now on top of everything else I was getting worried because XXXX instructed me not to make XX/XX/XXXX Mortgage payment, because I would n't have to make the first XXXX payments after closing, For the Months of XX/XX/XXXX & XX/XX/XXXX. So again Nobody showed up & no phone call. So now the finance Dept. started calling & stating that I was past the XXXX day grace period & they were going to add late charges. I finally got in contact with XXXX & again he gave me another XXXX story about their Field underwriter was unavailable to process the closing that day & again I asked him if I should make XX/XX/XXXX Payment & he said No to hold off because we will close before XXXX days, So he then set up another Date to close of XX/XX/XXXX, On XX/XX/XXXX I texted XXXX again to confirm if we were still on for the XX/XX/XXXX closing, & again NO response. So at XXXX ; XXXX on XX/XX/XXXX after No Call & NO Show, I Drove to the branch office on XXXX XXXX. in XXXX and demanded some answers, they claimed to have nothing to do with the Mortgage Dept. and made a phone call to their Corporate offices in XXXX XXXX & was able to get in touch with a ( XXXX XXXX XXXX @ XXXX, who is supposedly XXXX 's boss, XXXX stated that he would look into what was going on with XXXX & would get in touch with the finance Dept. & have the late charges waved, But he then said that I do need to make XX/XX/XXXX Payment, at which point I did. So then on Friday XX/XX/XXXX I received a phone call from an XXXX from Flagstar 's mortgage Dept. stating she was placing the final ( CD ) Closing Disclosure in XXXX portal so that we could allow for the XXXX day cooling off period & then close on the XX/XX/XXXX so when I went into the portal to retrieve the Document & seen that the loan amount was correct at XXXX but now the interest rate was at XXXX %, So I called and spoke with To
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| 09/23/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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At the end of XXXX, 2015 both my wife and I lost our jobs. We continued to use our savings to remain in good standing with Flagstar Bank while we worked through the loss mitigation process.
On XXXX we received a letter from Flagstar closing our file due to untimely response to their requests for information.Below is a record of all of the e-mail correspondence and activity showing little to no gap between requests for information and responses providing that information.
XXXX - Uploaded my and my wife 's determination letters from unemployment letter as well as copies of my wife 's and my licenses, front and back.
XXXX XXXX - received an e-mail asking us to complete a form XXXX however the attachment that was sent to us was a different form.
XXXX XXXX XXXX - responded to the rep asking about the form where he was asking us to complete fields that were not reflected in the form he sent.
XXXX XXXX PM - Received the correct XXXX form from the rep.
XXXX uploaded the form to Flagstar 's website.
XXXX XXXX XXXX - e-mailed the rep as we had received a letter in the mail asking us to arrange a call with him and requested options in his availability to have the call.
XXXX XXXX - Received an e-mail from the rep asking to disregard the letter as we had already covered everything by e-mail.
XXXX XXXX - Rep e-mailed to request another copy of the XXXX as they are unable to retrieve the form from the uploaded forms at their web site.
XXXX XXXX XXXX - e-mailed a copy of the completed XXXX to the rep.
XXXX XXXX XXXX - received an e-mail from the rep asking us to complete a form titled Page XXXX.
XXXX XXXX - e-mailed the completed form titled Page XXXX to the rep and notified him that there was no place for me to upload the form to their web site. In this e-mail I also asked for his guidance, where I had called in that week to talk with him and the call center was not allowed to transfer me to him, I wanted to be sure where the process was because we had been able to cover the last few months payments while going through this process and we 're coming up on another payment that is going to be difficult to cover ; wanted to be sure the bank had on record that we are diligently going through the process to remain in good standing but soon will be unable to cover the payments.
XXXX XXXX - e-mailed rep as we had received a letter from flagstar dated XXXX stating that they were closing our file because I was missing critical information to complete the evaluation and they had received no response from me in a significant period of time. Notified him that I had a copy of all correspondence and reminded him he had not even responded to questions I had asked.
XXXX XXXX- called Flagstar and spoke with a rep who advised me that there is nothing anyone can do once they close the file and that she could not transfer me to the rep or his department. Asked to speak with a supervisor and was told that there is nothing they could do. The call center rep suggested that I either start the process over or e-mail all of the completed documents to the rep I had been working with in the hopes he would reopen the file. I explained that the rep does not respond and therefore I would have no idea if he just deleted the e-mail and asked for the e-mail address of someone senior and reliable that I could cc on the e-mail to ensure it was seen and acted on. They were unable to share any managers ' information with me.
XXXX XXXX - e-mailed the rep as suggested with all of the documentation ( even the ones that had been uploaded back in XXXX XXXX recounting the discussion with the call center rep and asking that he respond as to how we move forward.
XXXX XXXX - received a read receipt from the e-mail I sent.
It is now XXXX and I have had no response, no guidance, no assistance. A cust who has always paid on time ; now late fees or worse?
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| 06/28/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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During the illness and subsequent death of a loved one, we got behind on our mortgage loan. We spoke with the bank nearly every week. When we were three months behind, Flagstar Bank told us to make two months payment to help show good faith and get caught up. We mailed two months payment in and nearly a month later, we received the money back with a letter that stated, our home was in foreclosure. They gave us a number to " who Flagstar called their lawyer '' a told us, we had to contact him. We later found out, it was a collection agency named XXXX XXXX XXXX. After telling " their attorney '' we wanted to pay the mortgage arrears, we were told to give him a few days to contact the bank and he would get back to us. Instead, the following day, a Notice of Default was filed on our property. We called XXXX XXXX XXXX back and got no response for more than a week. Flagstar refused to speak with us or offer us any resolution. Fast forwarding, we applied with the mediation program here in Nevada. We were scheduled for mediation some months later. We continued to try to get help from Flagstar, but were stonewalled. We spoke with a representative in their legal department named XXXX XXXX, who told us to tell the program we did n't want to do mediation and then Flagstar would work with us. He also told us, Flagstar would not be at the mediation. Flagstar did not show up at mediation. We have filed Judicial Reviews, Nevada Supreme Court actions and are still unable to get Flagstar to consider a loan modification ( although approval has been approve through a HUD/FHA Counselor ( s ). They refused to discuss the matter with the counselor or us. We have had XXXX additional mediation 's since then. Both times Flagstar refused to consider a loan modification and acted in " bad faith ''. In court hearings they have lied, misled the court and provided fraudulent documents and inflated the amounts of our mortgage and the amount of monies owed. They have used Trustee ( s ) that are not licensed in this state and rescinded the Notice of Default numerous times. During this past mediation in XX/XX/XXXX, Flagstar demanded documents that we so ambiguous and arbitrary, that it was not possible to provide immediately. They also demanded we provide the credit information, release of protected information, bank records and tax release information of our parents ( who are not a party to this loan, but live in the house ), under the pretense of possible consideration of a loan modification. Flagstar required I open a bank account. I, XXXX, am self employed. I pay my taxes and the IRS said I am not required to have a bank account, but because Flagstar said I had to open one, I did. Flagstar by and through their affiliate XXXX XXXX XXXX has deceived the District Court here, and made a mockery of our states mediation process. XXXX XXXX XXXX is the Beneficiary of Trust and the current attorney ( s ) of record is XXXX and XXXX which is essentially the same company ( even though, the attorney is not supposed to have any vested interest in our home ). In XX/XX/XXXX, Flagstar agreed to a repayment plan ( in order to deceive us and the courts ) with us, yet they failed to provide any paperwork, answer our calls, respond to our emails, or provide any method for us to make our payments. They have changes attorney ( XXXX ), beneficiaries and their underhanded tactics numerous times. The only option we we offered from Flagstar was in XX/XX/XXXX at the end of another failed mediation. Flagstar 's attorney XXXX XXXX, offered what he called " cash for keys ''. We were offered {$2500.00}. to give them our home. No other offers were made to help us save our home. XX/XX/XXXX, someone from Flagstar named XXXX called and said Flagstar had not received any paperwork for us since XX/XX/XXXX. We were shocked! We are devastated and need your help.
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| 05/24/2021 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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I have just completed year three ( 3 ) of a five-year XXXX XXXX restructuring bankruptcy. The mortgage for my primary residence was NOT included in this bankruptcy. As of this writing, I have bank statements that provide proof that I have never missed a mortgage payment not have I ever been 30+ days late in paying a mortgage payment.
Flagstar Bank purchased our primary residence home mortgage from XXXX XXXX XXXX XXXX XXXX ( XXXX ) on or about XX/XX/2021. I received a written " Notice of Servicing Transfer '' from Flagstar Bank dated XX/XX/2021 ( see attached ). In that notice, Flagstar stated that the transfer effective date was XX/XX/2021, and that I would be able to manage my loan online effective XX/XX/2021.
Following the provided instructions, on XX/XX/2021, I created a login and password for www.flagstar.com/myloans and logged in to the site to review my loan and set up automatic payments. The website informed me that I was unable to set up automatic payments because my account was PAST DUE and I was in arrears. No amount or any additional information was provided.
On XX/XX/2021, I called Flagstar Bank customer service at ( XXXX XXXX XXXX and was automatically re-routed to the " Collections Department. '' The representative informed me that Flagstar 's records indicated that I was 3 MONTHS past due and that I had not made a payment for XXXX, XXXX, and XX/XX/2021. She then informed me she could not discuss my loan in detail and I would need to talk to the " Bankruptcy Department. '' After several attempts to transfer me to that department, she told me that she could that " they're very busy '' and she could not get through. She informed me she would make a request that someone from the bankruptcy department call me within the next business day.
On XX/XX/2021, ( dated the DAY AFTER they began servicing my mortgage loan ) I received a letter from Flagstar Bank informing me that my loan was in delinquency and included instructions on what I needed to do to avoid FORECLOSURE ( see attached ).
I called Flagstar Bank every business day thereafter. Each time I spoke to a customer service representative in the collections department and each time I was transferred to the bankruptcy department and each time I was unable to be connected to the department and, as before, each time the representative made a request to have someone from the bankruptcy department call me within the next business day.
As of this writing, I have never received a call back from anyone at Flagstar Bank. Each time I CALL and speak to the collections department I am informed that my account is delinquent and that only the bankruptcy department can talk to me about my account.
Moreover, the loan statements I have downloaded from the Flagstar website ( see attached ), clearly show that I NEVER missed a payment on this loan when it was serviced by XXXX.
In addition, each time I spoke with a customer service representative ( from collections ) I asked what date my payment was due and asked what I needed to do to begin the process of removing mortgage insurance from my loan. Each time I was told that I had to speak to the bankruptcy department to discuss these issues.
In accordance with the federal Real Estate Settlement Procedures Act ( RESPA ) I sent Flagstar Bank a " notice of error '' letter ( dated XX/XX/2021 ) regarding their reporting that my mortgage loan is in delinquency. As of this writing, I have not been contacted by Flagstar Bank regarding this matter.
In addition, the federal Homeowners Protection Act gives me the right to make a formal request to my mortgage lender for the removal of PMI from my home loan. Flagstar Bank, by refusing to contact me after repeated requests to have them do so, is denying me my right under the federal Homeowners Protection Act to have PMI removed from my loan.
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| 12/15/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I ask for your help to get Flagstar Bank to honor request for COVIDXXXX Recovery Standalone Partial Claim.
Summary of Complaint against Flagstar Bank : Flagstar Bank accepted my forbearance period and discussed the option to set-up COVIDXXXX Recovery Standalone Partial Claim at the end of forbearance. They have failed to set-up COVIDXXXX Recovery Standalone Partial Claim as agreed. Over the past few months Flagstar Bank has failed to send me the letter they promised that I am supposed to sign accepting the COVID-XXXX Recovery Standalone Partial Claim. It appears they are now forcing me to submit a hardship application instead of exercising the COVIDXXXX Recovery Standalone Partial Claim which makes more sense since the forbearance was granted due to COVID-XXXX Why are they not honoring my request for COVIDXXXX Recovery Standalone Partial Claim?
Timeline of Communication with Flagstar Loss Mitigation : XX/XX/2021 : Within the timeline and due dates they set per letter they mailed me I called Flagstar Bank to advise we would like to start making the regular monthly payment again ( and exercise COVID-XXXX Recovery Standalone Partial Claim ) starting on XX/XX/XXXX. I was told to expect a fed-ex letter with instructions and letter that needed to be notarized to complete COVIDXXXX Recovery Standalone Partial Claim. The fed-ex letter never arrived during the month of XXXX. This is where it all went wrong since XXXX was negligent in not following through.
XX/XX/2021 : I called to check the status of COVID-19 Recovery Standalone Partial Claim since I never received the letter to be notarized in XXXX as agreed. The person I spoke to apologized and assured me he would submit request to have fed-ex letter mailed to us and extended the forbearance for us due to this oversight. He could not explain why the XXXX letter was not sent as agreed in XXXX.
XX/XX/2021 : I sent a fed-ex letter to XXXX asking for status if COVIDXXXX recovery standalone partial claim since I never received the later to be notarized as agreed. This letter was handled carelessly since I received a letter XXXX weeks later asking me to submit loss mitigation application by XX/XX/2021. Again, not what I was originally told during the forbearance period. You can see their history of ignoring request for COVID-19 Recovery Standalone Partial Claim.
XX/XX/2021 : I called Flagstar Bank again and spoke to person by the name of XXXX. He said he would escalate my request to a manager to see if they can place loan back on forbearance and would have a manager call me within a week. As of XX/XX/2021 no phone call received.
XX/XX/2021 : I uploaded letter to the Flagstar Bank website requesting COVIDXXXX recovery standalone partial claim as originally agreed. XXXX days after uploading letter I noticed the loss mitigation status went from Removed to Active for a few days and today loss mitigation shows Removed again. I am so confused as to the status now. It appears they will be pushing my loan into foreclosure soon and I am very concerned, however, I have not received any mail from them. Flagstar Bank needs to follow through and move loan from forbearance period ending to COVID-19 Recovery Standalone Partial Claim as agreed and offered.
Please contact Flagstar Bank and advise them COVID-XXXX Recovery Standalone Partial Claim needs to be set-up as originally agreed so we can make payment beginning on XX/XX/2021.
I do not feel comfortable calling Flagstar Bank since my requests for COVID-XXXX Recovery Standalone Partial Claim were not taken care of as agreed. It was as if I never called since I am being required to submit a loss mitigation application. The loss mitigation application does not allow same benefits as COVID-XXXX Recovery Standalone Partial Claim.
Your prompt attention to this complaint is greatly appreciated.
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| 04/12/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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We've had our mortgage through Flagstar Bank for almost ten years. We've always worked hard and paid our bills and like any other family, experienced hardships along the way, due to medical issues and other unexpected financial impacts. We have no credit card debt ; we pay everything in cash, which can put pressure on our bill payment cycle but it's also been a smart decision as we didn't want to get in over our heads with credit. We've always made our mortgage top priority and over the last year, we've been 1-2 months late from time to time due to multiple reasons. As we approached the holiday and experienced the fires, we were one month late on our payment but had scheduled to bring it to date. XXXX advised us of a program they were offering to support homeowners during the difficult time and we were so relieved to learn and take advantage of the offer as we had multiple expenses relating to being outplaced for 1.5 weeks ( XXXX service disruption/evacuation ). I spoke to a representative at XXXX following the fire and they clearly advised that they we'd be relieved of three months payments and there were NO contingencies ; the outstanding amount would be applied to the loan arrears. I'm not someone who will take advantage of something and not ask questions so I had them clarify several times that there were no reimbursement stipulations or risk and was assured there were no such obligations ... that the three months would be pushed to the end of the loan. We got through the next few months and I was laid off from my job. I contacted XXXX to advise and they told me that the loan was now 4 months overdue and that we were on a repayment plan. First, I NEVER spoke to or agreed to this plan nor was I aware that they changed the terms of the offer into a forbearance and were now liable for paying this three month relief back ASAP. We would never take advantage of that offer as it just puts people in a more difficult position and if we'd known, we'd have continued paying our mortgage. I was livid and complained and asked for the recording of my initial conversation as this was unacceptable, I wanted to contact them to see if our loan could be modified due to the recent setback with employment and was beyond upset and stressed that they were claiming the new terms and that we were in real danger of losing our home. I spoke to a financial advisor who confirmed this has happened to many homeowners in XXXX CA with other mortgage brokers and XXXX, as well and to submit a complaint here. I started the paperwork for loss mitigation to modify our loan and make it easier to pay now that we were on one salary and they've provided abysmal customer service over the last three months. Every time I call to confirm they received all my documents, I'd be advised that there was " one thing missing '' and then I'd call and a week later it was " one thing missing ''. No one from XXXX has called me until yesterday and I've asked for supervisors to call, my single point of contact, etc. and no one will provide any support. This is our home, our daughter has been battling an illness and admitted to XXXXXXXX XXXX XXXX hospital and Flagstar 's been nothing but difficult to work with. You'd think that they'd be encouraged to support people in this situation and try to help them or be kind as our home is everything so we're now trying to identify our best option as we have a tremendous amount of equity but need to lower our payment and not sure we want to work with a company like this. They were much more helpful years ago but these couple of situations have completely shook us and we're not sure how to get help as it's just completely unethical.
Apologies for the long note and thank you in advance for reading through it and for your consideration in supporting us and other families with similar issue.
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| 12/18/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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|
Web |
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I am writing to dispute several late marks that are on my credit report. I have a mortgage loan through Flagstar Bank. Flagstar approved a loan modification for this account back in XX/XX/XXXX. When this began, I received a notice informing me that my next mortgage payment, called a trial payment, was due on XX/XX/XXXX. I was instructed to make four trial mortgage payments fromXX/XX/XXXX- XX/XX/XXXX, which I did. These payments were about {$200.00} less than my original mortgage payments, as they were indicated ( by the bank ) that they were trial payments for the future completion of the entire loan modification. After the four trial payments were made, I received a letter from Flagstar stating that the loan modification is complete and the next mortgage payment is due XX/XX/XXXX. All of the supporting documents coinciding with these facts are included with this letter.
Flagstar originally informed me that if the credit reports were affected, it would be temporary until after the loan modification is completed. They stated that it would appear as Partial Payment and Current as per Agreement with Flagstar. When I spoke with a representative on XX/XX/XXXX, named XXXX ( Agent ID # XXXX ), she informed me that it was reporting incorrectly and that it should be showing repayment agreement, current as per agreement ( similar to the above statement that was originally discussed with myself and Flagstar back in XXXX ).
I was advised by her mortgage company, Flagstar, for all of us to speak with the credit bureaus, stating that they report as Partial Payment Agreement and that it should show as current, not as late ( some are showing 30 and 60 days past due ).
I also spoke with a representative names XXXX on XX/XX/XXXX and was advised that in XX/XX/XXXX, after the last trial payment was made in XXXX and all paperwork was completed, the modification will report as a permanent modification. He also stated that the credit reports are to show Paid as Agreed and that the credit reports should be reflecting positively, not negatively.
Flagstar Bank agreed to this loan modification ( and actually suggested it ). Flagstar informed me of the amounts and due dates of all future mortgage payments that needed to be made, in which I successfully completed according to their requests. Again, when this took place in XXXX of XXXX, Flagstar informed me that her next payment is due XX/XX/XXXX, and there would be a total of 4 trial payments due each month through XXXX, which I did make. They also stated that after the four trial payments were completed that the next mortgage payment was due XX/XX/XXXX, which was also made.
I have tried several times to reach a manager, as I was informed that I should contact the credit provider as well as the credit bureaus. After multiple attempts, no one returned my call and though I spoke briefly with a supervisor named XXXX XXXX on XX/XX/XXXX and XX/XX/XXXX, he informed me his superior named XXXX XXXX and an underwriter would be contacting me. This has not happened, and several people have told me many different things about this loan. The calls are recorded at Flagstar, and it may be beneficial to listen to them as well.
Included in this package is a document stating the exact months that have been reported late incorrectly. I also included separate documents with all the requested information ( social security number, address, etc. ).
If there are any other documents you need on my end, please let us know so I can submit them immediately.
Most importantly, my parents, XXXX and XXXX XXXX, are co-signers on my mortgage and it has effected their credit terribly as well. They are also submitting a dispute to The Consumer Finance Bureau.
Thank you for your help in this matter and I look forward to your response.
XXXX XXXX
|
| 10/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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On Friday, XX/XX/2019 I received a letter from the bank ( Flagstar Bank - XXXX XXXX XXXX, XXXX, MI XXXX ) that services my home mortgage. The letter stated that they received a request to update the mailing address for the mortgage loan account. The address is completely unknown and unrelated to me or my wife - who is also on record as the account owner.
Per the advice within the letter, I attempted to contact the bank to notify them at XXXX if I did not request this change. However, the bank does not accept calls after hours. Furthermore, the bank was closed on Monday, XX/XX/XXXX in observance of XX/XX/XXXX. This delayed my ability to notify them of potential fraud on my account.
On Tuesday, XX/XX/XXXX, I was able to locate a phone number ( XXXX ) for the bank 's " Mortgage Fraud Investigation Unit ''. However, this phone number is voice mail only, with no option to speak to a live representative.
I proceeded to call customer service at XXXX. The agent who answered informed me that the request they received was initiated by the United States Postal Service. However, she told me she was unable to send to me a copy of the exact request that they received.
She then escalated my issue to a manager on duty. She again claimed that she was unable to send to me the request they received from USPS. Furthermore, she declined to send me a copy of the notes she had taken during our call, in order for me to confirm that she properly captured my concerns.
Below is an itemization of my concerns : 1. This could be a potential attempt from criminals to impersonate me and/or acquire personal information that could be used for unlawful activity.
2. The bank 's inaccessibility and unwillingness to take immediate action to investigate only gives potential criminals additional time to conduct malicious activity.
3. During my call to customer service and when escalated to management, at no point were extra measures taken to verify my identity. For all they knew, I could have been the criminal!
4. During my call to customer service and when escalated to management, at no point did they offer to correct the erroneous information on record in their system. I had to specifically ask them to do this.
5. During my call to customer service and when escalated to management, at no point they they provide to me instructions on how to further protect myself in the event of a malicious attack ( i.e. change passwords, alert credit bureaus, etc ). Furthermore, I was told that they are unable to attach a special alert to my account in order to heighten scrutiny on account activity XXXX including login attempts ) during a time of a potential breach.
6. Both the customer service agent and the manager advised me to contact the USPS to try to investigate. At no point did they offer to assist, despite the possibility that the error was internal and clerical in nature. Furthermore, by not promptly providing the necessary information to utilize in an investigation with the USPS, I was limited in my ability to take action.
7. I had requested to the manager to have someone from their fraud investigation department to contact me. No such contact occurred. On top of not being available outside business hours, the inability to speak live with an internal security specialist and the lack of prompt action after a report of a potential compromise of customer data is unconscionable! Criminals certainly don't take days off and the longer an investigation takes, the more potential for damage to be done!
8. Clearly this organization has extremely poor internal procedures for how to handle potential breaches of customer data and provide guidance to customers on what actions to take, along with assurances that customer data is safe. How can I ensure that I am protected?
|
| 06/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank is stalling and refusing to remove the PMI insurance from my mortgage/monthly payment.
XX/XX/XXXX : I called to start the process to remove PMI insurance and Flagstar would send a letter with instruction on how to get it removed and I followed the steps.
XX/XX/XXXX : Since I did not receive any feedback or letter informing of the status of the application to have the PMI removed I called for an update. I was informed that for some reason the application/process had been cancelled and they did not know why. At this point they reopened the process/application and I received a case #. All was back on schedule to proceed with the application.
XX/XX/XXXX : Two weeks later on XX/XX/XXXX I called to inquire the status of the application since I was supposed to received a letter on the status of the application. During this call I was informed that the letter was sent but I informed them no letter arrived. During my call with Flagstar they emailed me the letter of denial and to start a process to get the house appraised by sending them a payment for the appraisal process.
XX/XX/XXXX I sent the check to Flagstar ( certified mail ) to start the appraisal process of the home.
XX/XX/XXXX : I called to get another update on the appraisal process and they informed me that the check was received and cashed out and they were hiring an appraisal company. They informed me that the appraisal company would contact me in about 7 days to start the appraisal oh my home. I never received the call therefore on XXXX I called to to get another update. It feels like they have taken my money to get the house appraised but its not being done.
XXXX : During this call I was told that they had not started the appraisal process because the check was short {$25.00}. The original check was made out in the amount I was given by Flagstar. At no point was I ever contacted to be alerted that additional funds needed to be sent. It has taken action on my part to constantly request updates instead of Flagstar just chasing my check and not communicating with me. All they told me was sorry and appraisal company wouldnt take the appraisal because of the {$25.00} discrepancy it should not be the case because I sent the amount I was told to send originally. If find were short they should of 1. Notified me or 2 return the check. At his moment the supposed solution was to send the {$25.00} which I did and paid the {$25.00} via the call. The next step I was to follow was to call in 7 days if the appraisal company didnt reach out with in 7 days now that the funds for the appraisal was paid in full.
XXXX : I was patient enough and give the process of appraisal almost a month to ensure all funds were good and no other issues would arise. I called XXXX and Flagstar informed me that they had paid the appraisal company and that I would receive a call with in 7 days to set up the appraisal.
XX/XX/XXXX : 7 days have passed and no call l, email nor letter from the mortgage company nor the appraisal company has occurred. I am extremely frustrated as no effor in communication from Flagstaff has been attempted. I called and requested a update and for the process and all I was told is that the appraisal company has the funds and rudely told me IT IS NO LONGER FLAGSTARS ISSUE. That they have done their part and its on the appraisal. I however believe since Flagstar contracted them they should be responsible for their contractors timely communication. I requested contact information for the appraisal company and she rudely told me she didnt have any information to provide. At this point I am extremely frustrated and feel like Im being taken advantage as the fund have been chased since XXXX ( the final {$25.00} payment ) and no services are being provided.
|
| 06/07/2015 |
Yes |
|
- Loan modification,collection,foreclosure
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|
Web |
Older American |
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I am the current owner and resident of the property located at XXXX XXXX XXXX, XXXX, NJ XXXX. On or around XXXX XXXX, XXXX, a mortgage was recorded in my name to secure a debt obligation for a loan in the amount of {$290000.00} that I allegedly received and promised to pay to the order of XXXX XXXX XXXX. The loan was transferred and assigned to Flagstar Bank in the same loan transaction. Prior to this alleged loan with Flagstar Bank, I had a loan with XXXX XXXX XXXX for {$230000.00} XXXX XXXX ). At the time of this alleged loan transaction, I had been looking into the possibility of getting a lower interest rate so I could have a lower monthly payment. A mortgage broker with XXXX XXXX XXXX, contacted me by telephone claiming that he could help me get a lower interest rate. Prior to this situation, I had previously refinanced the property to pay off bills or get cash back from the equity. This time my only goal was a lower interest rate so I could get a lower payment. I did not realize that to get a lower interest rate, I would be required to refinance or modify my loan with XXXX. The mortgage broker did not adequately explain that his role was XXXX of finding a lender that would give me a new loan that had a lower interest rate. Unfortunately, shortly after he contacted me, XXXX. While I was recovering, the mortgage broker called me and told me that he had gotten me a lower interest rate and that I could start making monthly payments at the new lower amount. XXXX I assumed that the mortgage broker took care of whatever was necessary to get me a lower rate and trusted that things were handled properly. I have consistently made my monthly mortgage payments to Flagstar Bank since the alleged loan closed in XXXX of XXXX. In XXXX or XXXX XXXX, I contacted Flagstar Bank to request a lower interest rate and lower monthly payment. I have since retired XXXX so the amount of monthly income I receive now is much lower than when I was working. Flagstar enrolled me in a three month trial payment plan and informed me that if I made XXXX consecutive payments of approximately {$1900.00} on time I would qualify for the lower interest rate. I made XXXX on time consecutive monthly payments, but I still did not receive the lower interest rate. When I contacted Flagstar about the matter, I was informed to keep making the lower payments until I heard otherwise. In XXXX XXXX, I received notice that my new monthly mortgage payment would be {$2900.00} effective XXXX XXXX, XXXX. Flagstar did not follow through with the terms of the trial payment plan and instead attempted to force me to pay an amount that exceeded what I could afford. Flagstar has yet to present me with any options that would allow me an affordable monthly payment. I have not made a mortgage payment to Flagstar since XXXX XXXX because I can not afford to pay {$2900.00}. Flagstar has not initiated foreclosure proceedings thus far. Over the past year, I have learned that by me not actually signing any loan documents with XXXX XXXX XXXX, the loan with Flagstar is illegal because it was obtained fraudulently and under false pretenses. Each document in the loan package ( including the note and deed of trust ) shows my forged signature, but not my actual signature because I did not sign them. The HUD-1 settlement statement also shows that I was to receive {$15.00} out of the loan proceeds. However, I never received a check for {$15000.00} or for any other amount from this illegal loan closing. I did not operate with full knowledge and understanding at the time of the loan transaction with XXXX. I can not afford the legal fees it would cost to sue Flagstar or defend myself in a foreclosure proceeding over this issue. However, I really need this issue resolved.
|
| 06/12/2022 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
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XX/XX/XXXX, we requested a 6 month temporary forbearance from Flagstar Bank on our mortgage due to loss of household income caused by XXXX XXXX. In XX/XX/XXXX with my husband still out of work ( XXXX XXXX ) we requested an additional 6 months and was approved. Around XX/XX/XXXX we contacted Flagstar to inform them we were ready to resume monthly payments. After answering several questions, we were advised that we qualified to add the missed payments to the rear of our loan and we can expect to receive paperwork within XXXX weeks to complete, notarize and return. I specifically asked if we should begin making payments in the interim and was advised, no as it would affect the reinstatement of account. End of XXXX we received a XXXX package at our dock which we took to a local Notary, only to discover the paperwork Flagstar provided has my husbands name noted incorrectly with a middle initial as XXXX ( zero ). The Notary advised, they would not proceed with the current documentation that we would need to request corrected documentation from Flagstar. We immediately called Flagstar as soon as we got home to advise the situation, and was informed that they would have to send out a new document package ASAP but to expect it within XXXX weeks due to they are very backlogged. Again, I asked, should we start making monthly payments as we do not want any surprises. The gentlemen said, no, do not make any payments until the agreement is finalized. Come XXXX, we still had not received the corrected documentation, so another call was made to Flagstar. Again, was told they are extremely backlog and with the holidays, we should expect soon. Now, we have rolled into XX/XX/XXXX and after being on XXXX " relief '' duty, my husband was informed that his position was being relocated out of state, therefore he is officially unemployed. Being we still have not received the corrected documents, I called Flagstar to 1 ) when can we expect the documents, and 2 ) with our recent hardship becoming permanent, can we request to do a modification? The woman I spoke with said yes, but they would need to have someone call me to review our finances to see if we qualify for modification. Another month goes by and called back in XX/XX/XXXX, again being advised that we are still under the original forbearance and someone from the Mitigation dept was going to contact us. ONCE AGAIN, I asked, should we start making monthly payments? She advised, NO because it would then reset the clock and remove us from Forbearance. XXXX XX/XX/XXXX, we finally received a call from XXXXFlagstar asking us to call them back. Thinking YEAH, we are finally going to get this resolved. Boy, were we WRONG. Instead, we were advised that our account went into Pre-Foreclosure and we owe almost $ XXXX to bring the account current. WTH??? Are you serious? I asked them why has no one notified us? You would think something of serious nature, we would expect a certified letter? Calls multiple times a day? NOTHING!!! Not even reported to our credit bureaus until AFTER we found out. You would think they would have reported to the credit bureau on a monthly basis. NOPE, not the case. They did not report it to the credit bureaus till apparently we were in pre-foreclosure and showing 6 months late. If this is not predatory practices, please explain what is. They purposely and deliberately kept us in the dark with no information. After spending all weekend researching both Flagstar and our options, I am appalled that after the previous actions taken against Flagstar for violation of consumers mortgages over the same ill-will practices dated back to XXXX ( XXXX lawsuit ) that they are still allowed to be in business. WHEN IS THE PREDATORY PRACTICES GOING TO END???
|
| 12/28/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
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I have a VA mortgage through Flagstar Bank, and during covid, when my wife was no longer able to work and staffing at my company diminished so I could not work as much overtime, I entered into the forbearance program. Soon after i was put on military orders to administer Covid vaccines and was making more money than I had been for 2 1/5 months. At the end of this period I had caught up on any missed payments, but with the amount of hours available at my job and my wife still unable to work, I eventually became delinquent again. Eventually I ran out of time to be on the forbearance plan, and was taken off without anyone telling me. Once I found out, I expected to have the options to bring the loan current that had been discussed. After a short time of waiting for them to respond with my options, I called back and was only then informed that I needed to fill out a loss mitigation application. After filling this out online, I again waited for about 2-3 weeks for any response. The application was first completed early XXXX, and on XX/XX/XXXX i was finally contacted for the first time and told that additional information was needed. They said that I was missing one date, a box needed to be checked on my 4506C, I needed to type 1040 on the 4506C line 6, they wanted a VA XXXX letter to verify how much I receive each month ( even though i provided all my bank statements showing the automatic deposits ), and I could write a letter on the reasons for default. When I had finished handwriting the letter and ready to type it, and finally found the VA XXXX letter, I went onto the website to make the corrections, and found that it said it had been submitted for review that same date already, and I was to wait for further directions or if any changes needed to be made. It was only after waiting another 2 weeks that i realized when i logged on again, it said the appkication had been submitted on the then current day, XX/XX/XXXX. I then realized that any time i would sign on it would just say that they are reviewing the details of my application and the date submitted would be the current day. After then trying to contact them by phone multiple times and waiting hours on hold before having to hang up each time, I woke up on XX/XX/XXXX to find an envelope taped to my front door just saying to call them today. When I called and eventually got through, expecting to finally be told the status of my application and what options I would be given to bring the loan current, I was told that I do not have an application pending at all, and they had closed it on XX/XX/XXXX due to not having the information that I had been called about and told I could add on XX/XX/XXXX. That means that as far as they are concerned, the application was already closed and a new one needed to be hand written ( they apparently only allow 1 online submission ) for 2 weeks when they had finally contacted me for the first time and ensured me that I would be fine if I just uploaded those documents and changes. None of that makes sense to me at all. I am now on XX/XX/XXXX attempting to hand write a new application and get faxed asap, since the only thing preventing them from initiating foreclosure is the fact I am currently protected under the servicemembers civil relief act, but that protection should be ending within the next week or so I believe ( they could not tell me when it would end ). I have just very recently been able to start working the amount of hours needed to stay current on my mortgage, and will even be starting a new job in XXXX making much more money, but without the options they promised to offer me to help bring my loan current, I am afraid myself and my wife and XXXX XXXX XXXX will soon be kicked out of our home.
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| 05/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Flagstar staff just can't get proper information and documentation together. I called a few weeks ago today is XX/XX/XXXX about removing PMI since they resolve the issue they caused for not payment deferral to the back of the loan including escrow. I already escalated this to XXXX XXXX and now that issue is resolved.
So with that issue of Covid Forbearance and the end process they falsely provided me information the entire time of that process and messed up my restarting payments. I am glad they fixed that issue but yet again another escalation that they just can't seem to read their own documents they received from previous loan providers that sold them my loan.
I called to get rid of PMI since my loan to value is over 40 % and I can remove PMI. XXXX XXXX states the following for people that went through Covid Forbearance For XXXX XXXX loans, when looking at whether you have an acceptable payment record, the loan servicer can't consider any payment that's 30 or more days past due in the last 12 months or 60 or more days past due over the previous 24 months that's attributable to a COVID-19 financial hardship and if the servicer provided you with : a COVID-19 related forbearance plan, repayment plan, or trial period plan, and you complied with the terms of the plan a payment deferral, or a COVID-19 payment deferral and you made three consecutive monthly payments after completing the payment deferral.
But you have to be current on the mortgage loan when you request the PMI termination.
I was called on XX/XX/XXXX at XXXX to discuss that my PMI request was denied due to delinquent payment history. I have never been late in my life on any mortgage I have ever had. Also I have a great credit history and was never delinquent on accounts.
Information she shared- I was delinquent in XXXX and XXXX of XXXX - I was in Covid Forbearance and told them the letter I proved that from XXXX mortgage and the representative found that letter and escalated.
Then I get a letter dated XX/XX/XXXX but the call was on the XXXX. Because I have lost faith in Flagstar entirely I called today XX/XX/XXXX at XXXX XXXX and asked about the process to make sure that the representative did properly escalate it.
The representative I spoke with proceeded to read the notes and it was that it was denied and then proceeded to say someone messed up the process anyway because you sent in a {$150.00} payment and usually you only send that in if the PMI evaluation was approved. So another misleading information provided to me by Flagstar when I called in XXXX to get PMI removed they gave me the address, some suite number and what to write on the envelope and send a {$150.00} check which I did. I am shocked how misleading and misinformed their own staff is on providing accurate information to their customers. I shouldn't have to keep experiencing this on every phone call.
The Only person that has been great is XXXX- she actually took the time to help resolve the issue with escrow.
So then the representative proceeded to state that I have to make certain number of payments after deferral to be qualified. Here is the issue for me- I am current and I followed the plan and I have made payments since XXXX for this deferral and they messed that up the entire process hence the other compliant on have on record they resolved.
So they finally processed the deferral and I have made plenty of payments that would fulfill this requirement.
I need this resolved it is becoming useless to work with their representatives. I shouldn't have to continue to go through all this stress just for an account that is being poorly mismanaged. Mortgage records and communication needs to be accurate or it becomes a violation.
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| 11/14/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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My husband and I contacted our Mortgage company ( Flagstar ) XX/XX/2016 to inquire on rates and possibility of refinancing our loan with a better rate and a lower term.. My interaction was with a loan specialist by the name of XXXX XXXX . In our conversation with him, he informed us of a 20 year term refinance rate of 3.37 and provided us approximate figures of how much our payment would be at that rate, and gave us an approx. figure of {$3000.00} that we could roll into the loan. He informed us that out of pocket is generally a little over {$500.00} to pay for an appraisal. XXXX at that time informed me that the appraisal they had on file was at {$390000.00}. However confident that it would have increased by the year and a half that we already had been in the home.XXXX informed us of a portal that would be set up online for us to be able to submit the required documentation and signatures to begin the refinance process.
This is when the nightmare experience began with this bank. The experience to say the least has been very time consuming, and was requiring more efforts from us as the consumer versus the bank. We awaited quite a long period of time, for the loan to go through underwriting process, and we consistenly were reaching out to inquire on why it was taking so long.
Our other major concern after reviewing the appraisal was that the appraiser used XXXX homes that were still under construction, and not sold, and another home which was over XXXX miles away and also not sold. XXXX informed us of our option to dispute the appraisal. We followed their instructions and provided Flagstar with XXXX-XXXX comps listings.My husband and myself contacted XXXX and via phone he told us the following : Flagstar bank is requesting us to provide new comps within a XXXX mile radius of our home, and within a 9 month sale timeframe. We were disgusted and upset at the response we were provided. My husband informed XXXX that the bank needs to realize that 1 ) Our neighborhood consists of Estate Size lots in a rural area, which are each XXXX acre and half each. It was impossible to give a XXXX mile radius of homes that sold. 2 ) We provided Flagstar bank, with property comps that comprised of a XXXX mile radius and all were sold properties within a 9 month time frame!!
The comparison that was done by the paid appraisal did n't even follow the guidelines they were expecting, however because that appraisal fell in the favor of us paying money out of pocket, that appraisal was ok to use??? XXXX simple response to us was " Do n't shoot the messenger ''.
What we did get all of a sudden were decline letters from Flagstar all of sudden singing a different tune stating we are not approved for a refinance now.
Wow, what a whirlind, time consuming experience!
At this point we are looking for a fair honest review of our refinance application and a decision as to how Flagstar can make this right!
If that can not occur, we are immediately seeking a refund of the money we paid for on shotty appraisal that was completed. Mortgage processer never addressed the questions we kept asking for in reference to how closing costs jumped all over the place from XXXX to XXXX, only informing us that home did not appraise.
This process in itself is considered " bait and switch '' Inconsistent paperwork with different figures- We received XXXX different cost estimates for our loan for closing We should not keep having to do the homework of an appraiser that did n't do his job correct the first time around. It 's very deceptive that Flagstar was willing to take an appraisal that used comps that have not even sold yet, and within XXXX mile radius of our home. UDAAP-Unfair, Deceptive or Abusive Acts or Practices
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| 06/01/2017 |
Yes |
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- Trouble during payment process
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Web |
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Flagstar reported my account 30 days late on XX/XX/16 before notifying me that my payment had been returned through the auto-payment system. The company claims to have a policy to not call customers if a payment is returned or past due. This policy contradicts being informed by XXXX at Flagstar that the company called me twice but the company entered my phone area code wrong, which she documented in my account. Further, Flagstar emailed me XX/XX/16 that my payment had processed. I received additional emails my statement was ready, but no email communicating an issue. I was later informed Flagstar 's email system is set up only to send payment processed confirmation emails. This is not a true statement based on my XXXX documentation. I was not notified my payment had been returned until I received a first postal mail dated XX/XX/16 which arrived two weeks later - on XX/XX/16. This first notification was too late to avoid the XX/XX/16 deadline. Despite immediately diagnosing I 'd deposited into the wrong checking account, paying, and contacting Flagstar, I was reported as late. A week later, I received a second postal mail dated XXXX postmarked almost a week later on XX/XX/16. It arrived at my house on XX/XX/16. I emailed a photo of the letterhead and postmark to the company to substantiate the communication delay and asked to not be reported late based on a one-time mistake, immediate fix, and company delay. I escalated to the Dispute fax at the company requesting removal of the derogatory mark, and received two conflicting postal letters - 1. that my request to overturn did not match my account records and 2. that my request to overturn was denied. I also escalated to XXXX XXXX, Office of the President. After multiple weeks I was finally told the company policy is to not call customers and that the email system which had assured me my payment was processed was unable to email anything else. The company claims my agreement to auto-pay is final. However, since I provided my email upon subscription for auto-payment and receive payment communications, I believe the system should reasonably also notify me of payment issues. Further, I was informed by XXXX the company sent a letter XX/XX/16 - I never received any such a letter. I take responsibility that I sent my first 'remote ( phone ) deposit ' of my renter 's check to the wrong checking account. It was a mistake. But since I 'd received an email that my payment had been processed and no email there was a problem, and no phone call as I would have expected with any past due amount or problem, I was not given the fair chance to act to resolve it - as I immediately did when I first learned too late on XX/XX/16. I had the funds all along and was able to prove this to Flagstar in the form of a bank letter and bank checking account ledgers. The funds continued to sit in the wrong account which I do n't monitor because all of my deposits and debits auto-draft.
I believe Flagstar entering my phone number area code incorrectly and its qu
estionable and conflicting policy of not calling customers when a payment has not processed despite the Agent informing me I 'd been called twice, combined with sending an email my payment processed but no further emails created a false sense of security. If I had received any form of timely communication I would have been able to react in time to fix a simple mistake and protect my credit history. Instead I 've suffered a XXXX point credit score drop, a 1.6 % higher conventional mortgage APR, and denial of a jumbo loan which has jeopardized my ability to move for my job and afford to buy a home for myself and my sons in a new city.
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| 01/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I asked Flagstar Bank for a " payoff '' amount on my home 's mortgage on XX/XX/XXXX.
They sent me an email giving me the amount and I paid {$11000.00}. On XX/XX/XXXX Flagstar Bank posted the credit to my account. However, instead of closing the account they now say I should have sent in a certified check for the same amount. Now the bank says I owe over {$5500.00}.
This is unfair gouging. The mortgage was paid off in full and I should be released from any further payments. Below is the payoff email : Flagstar Bank , Fsb XXXX XXXX XXXX Attention : XX/XX/XXXXXXXX XXXX, MI XXXX XXXX STATEMENT AS OF XXXX AND GOOD TO XXXX AMOUNT DUE TO PAYOFF {$12000.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Loan No : XXXX Loan Type : CONV W/O PMI FHA/VA/PMI No : Property Address : XXXX XXXX XXXX XXXX XXXX DUE TO PAYOFF AS OF XXXX {$12000.00} PAYOFF AMOUNT BREAKDOWN : Unpaid Principal Balance Due as of XXXX XXXX Interest Due 2.99000 % from XXXX to XXXX XXXX Fax/Email Fee XXXX Recording Fee XXXX Document Prep Fee XXXX PAYOFF INFORMATION AND INSTRUCTIONS : Payoff figures are good to XXXX. Funds received after XXXX XX/XX/XXXX., XXXX may be credited the following business day. Funds credited after XXXX will require an additional {$1.00} per Day.
If the funds will be remitted after XX/XX/XXXX request an updated payoff statement to ensure your final remittance is sufficient.
If applicable, we reserve the right to adjust any portion of this statement due to changing balances such as principal, escrow, fees, advances, expenses, and/or interest rates on this loan. Any shortage of the payoff funds received will delay processing and may cause additional fees and/or interest accrue. Payoff funds must be wired or certified and must reflect all information stated below.
WIRE FUNDS TO : MAIL CERTIFIED FUNDS TO : Beneficiary Bank : Flagstar Bank Cash Operations/XXXX XXXX Routing Number : XXXX XXXX XXXX XXXX Beneficiary Acct Name : Cashiering Loan Servicing XXXX, MI XXXX Account Number : XXXX Reference : Loan Number XXXX XXXX XXXX XXXX ( SO Page 1 of 2 A/L XXXX ESCROW ACCOUNT INFORMATION : Date last tax paid : XXXX Date last insurance paid : XXXX The loan currently has an escrow balance of {$1100.00}.
You have the option to have the escrow balance credited to the payoff of the loan. If you decide to have this balance used towards the payoff, the amount due to payoff on XX/XX/XXXX will be {$11000.00}.
Funds may be deducted from escrow if the payoff amount received is not the full amount due.
With each payoff statement requested, an escrow disbursement stop is placed on the loan to prevent the payment of taxes and/or insurance prior to the payoff statement expiration date. As a result, the payment of tax and/or insurance installments may be delayed and penalties and/or interest added to the amount due.
Funds in excess of the amount due to payoff, along with any remaining funds in the escrow account, will be mailed within 20 business days after the loan is paid in full.
PAYMENT INFORMATION : The next payment is due on XXXX. If applicable, a late charge of {$34.00} may be assessed 15 days after the payment due date and must be added to the payoff amount if it is remitted after that date.
If you have an automated payment scheduled, it is your responsibility to discontinue the service. Do not place a stop on any recent payments made as the payment may be reflected in the payoff calculation. Any payments that are returned unpaid are required to be repaid in addition to any applicable fees that are assessed as a result.
ADDITIONAL INFORMATION : After the loan has been paid in full we will complete the release of lien.
The annual tax and
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| 05/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Summary ======= I submitted a refi app to Flagstar, having just been denied financing by XXXX, due to a restriction on the percentage of ownership for a single entity. In my initial conversation with Flagstar, I was very clear that I had just been denied financing and I explained the reason for the denial. The loan agent assured me that Flagstar would take care of it, but a month-and-a-half later, it was denied for that very reason. The loan agent denied that I had told him about it. I requested that they at least make me whole for the money wasted on a doomed attempt at financing, but he simply doubled down on denying that he was made aware of this issue at the outset. I did not hear from his manager, as I would expect, when one of my people fails so miserably.
The initial lock-in rate was ~3 %, but by the time Flagstar was done fumbling tis loan, the rates were approaching 5 %.
XXXX. Initial call XXXX. In XXXX, I applied for al loan with XXXX XXXX. The loan was denied, based on the XXXX XXXX rule that requires that no single entity may own more than XXXX XXXX of a condo, and their inability to provide an alternative, XXXX. On or about XX/XX/XXXX, I initiated a refinance application on the Flagstar web site XXXX. Thu, XX/XX/XXXX, XXXX AM, I received an email from XXXX XXXX ( NMLS # XXXX ), XXXX XXXX Home Lending Manager at Flagstar, in which he requested that we speak.
4. XX/XX/XXXX XXXX PM XXXX XXXX XXXX XXXX Incoming, XXXX XXXX XXXX I spoke with XXXX XXXX XXXX. I was very clear about the single-owner issue that had scuttled my XXXX loan.
2. I explained that, since my last financing, the rules at XXXX XXXX in this regard had changed and that XXXX had not been able to provide a viable alternative 3. I distinctly recall XXXX XXXX jovially-laughing and assuring me that I was in good hands.
5. Pay for appraisal {$500.00} ( CONFIRM ) 6. Pay {$250.00} for Condo insurance info 7. On XX/XX/XXXX, I reviewed the loan estimate documents 1. I saw that the closing costs were exorbitant ( ~ $ XXXX ), and I emailed XXXX XXXX for an explanation, as estimated closing costs in the past, and for the XXXX loan had been significantly under $ XXXX XXXX. " His response to that email, which follows, shocked me More concerning is the condo association itself.
The forms we just received back show the sponsor still owns XXXX of the XXXX units.
We are trying to confirm this to be accurate.If it is, we have a problem.
Will advise. '' XXXX. He apparently had not understood, simply forgotten, or just ignored my admonition regarding the single-owner percentage cap, which i had very clearly described in our first conversation ( can we go to the tapes? ) 8. On XX/XX/XXXX, He responded, as follows : 1. " Unfortunately I have exhausted all avenues and can not get the approval on this unit.
Underwriting will decision the loan and you will receive written confirmation in your portal.
Im sorry we could not accommodate your request.
If you should choose to move at any point I would be happy to help with the financing. '' 9. In response, also on XX/XX/XXXX, I wrote : 1. " I have to say that I am seriously disappointed. When I initiated this loan, I was very clear that the reason I was talking to you was that XXXX was unable to handle this exact situation.
Several XXXX dollars and several months later, we are exactly where I was with XXXX when I came to you.
I would appreciate your making arrangements to make me whole on my wasted efforts, Including the {$250.00} I had to pay my condo association and any other costs that I have incurred. '' XXXX. XXXX XXXX denied that we spoken about this very issue and referred me to his manager, XXXX XXXX at XXXX.
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| 12/05/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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Flagstar bank has been accused and found guilty of numerous violations in the past and their illegal practices have not only continued, but intensified. I have been harassed to the point of insanity by Flagstar calling my cell phone and home phone almost every single day for over period of over one year. Not only are these robo calls, I have also been harassed via letters claiming that to have a new " single point of contact '' at Flagstar every other month. All of these single point of contacts at the bank are impossible to reach. I recently applied for a loan modification that was deliberately delayed and denied without reason as I struggled to make our monthly payments and continued being harassed daily. The modification, which should generate a response within 30 days, took well over 6 months as Flagstar claimed to be talking to it 's " investors '' and eventually denied because the time frame for all documents had passed ( due to flagstars delay ). When submitting a new modification through a housing authority agency, I was eventually informed that I was ineligible for any type of modification because my loan was taken out past the required HAMP government program deadline and that there was nothing they were willing to do. So after 2 modification requests and 8+ months of time, I was denied because someone finally looked at the application and realized that because the mortgage was taken out after the government programs deadline, I was ineligible for ALL modification options. I struggled making payments, held out hope, and were provided false hope whenever I ( rarely ) successfully contacted Flagstar for those 8 months as I was continuously told everything looks good, the " investors were looking everything over '' and I can expect to receive a response " soon ''. When in reality, no one had looked at it and the continuous harassment proceeded against my myself, putting a huge stress on my life and increasing my XXXX. When I filed a complaint before stating that they are continuing their illegal practices, Flagstar retaliated by sending me foreclosure notice immediately after receiving the complaint. To make matters worse, the entire time of the harassment and delays, Flagstar had misrepresented the fact that they even held to the mortgage! So I was struggling to make payments, being harassed daily and sending multiple modification requests to a company who did n't even have ownership of my mortgage! I found out that it was n't until XXXX XXXX, 2015 that they gained ownership and that it was finally recorded on XXXX XXXX, 2015. Three weeks after it was recorded, they immediately issued a foreclosure notice in retaliation of my previous complaint. After doing some research, I found out that Flagstar bank has been accused of everything they have done to my family and I before and they were ordered to pay a fine and restitution to it 's victims. As stated before, this did not change any of their illegal practices and the harassment only intensified. I are curious as to who was in charge of handling their last fine/restitution and if/when we are eligible to receive any part of it. In summary, Flagstar, who did n't have ownership of my mortgage, continued to delay, deny and harasses myself, who is XXXX XXXX, with robo calls and letters when they should n't have even been able to contact me legally. This entire process lasted over a year and whenever I tried to contact my " single point of contact '' at the bank, it was nearly impossible and would the point of contact would change with another letter as soon as the next day. Denying, delaying and hoping I would go away.
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| 03/08/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX I contacted my mortgage servicer, Flagstar Bank regarding a uniform borrower assistance form to apply for a loan modification following my COVID hardship. XX/XX/XXXX I received a letter from XXXX XXXX XXXX stating that they were attempting to collect a debt on behalf of XXXX XXXXe, the owner of my mortgage servicing rights, who sub-contract to Flagstar Bank. The letter is a debt verification letter advising the total amount they showed for the debt and an advisement that I have until XX/XX/XXXX to contact them and challenge the debt. XX/XX/XXXX I received a letter again from XXXX XXXX XXXX. This letter was dated XX/XX/XXXX and it advised that my home was going to foreclosure sale as of XX/XX/XXXX.
Upon the receipt of the letter I contact XXXX XXXX and asked them what I could do to prevent foreclosure, their advise was to bring the account current or payoff the home. I asked them what amount I needed to pay to bring the account current, and they advised that was information I would need to get from Flagstar Bank. They stated they could request it from Flagstar but it would take 5-10 business days to receive back. The agent advised she could attempt to expedite it and its possible but not promised that I could have a response in 3-5 business days. I then proceeded to contact Flagstar Bank to get this information and was told that because my property was in active foreclosure they could not provide me with this information and that I would need to contact the foreclosure attorney. I advised them that I did and they advised I would need to contact Flagstar Bank.
I contacted XXXX XXXX again today XX/XX/XXXX to ask them how it is that I have until XX/XX/XXXX to challenge the debt but they have scheduled a foreclosure sale for my home on XX/XX/XXXX, two days prior to the last day I have to challenge the debt. The operators response was that their recommendation is that people don't wait until the 11th hour. I stated that is besides the point, the fact of the matter is that a foreclosure can not take place prior to the date advised that a person has to challenge the debt. The operator said that she would pass my concerns on to an attorney.
I then advised the operator that their foreclosure letter is also dated by them as being created on XX/XX/XXXX. I advised that this does not provide me with 30 days notice of foreclosure. The operator advised that the first letter they sent ( as they have only sent two ) was my initial notice of foreclosure. I asked the operator where on the debt validation notice it states that was a notice of intent for foreclosure. The operator placed my on hold and then returned stating that she would have an attorney contact me back. It is currently the end of the business day and three hours since that call and I have received no return call, that is likely because their initial letter makes no mention of foreclosure anywhere on it, and is a simple debt validation letter.
Between their denial to provide me with information on ways to resolve the debt, the fact that these two letters were sent just days apart, the first letter advises that I have until XX/XX/XXXX to challenge the debt, but then they moved forward with pushing a foreclosure sale for XX/XX/XXXX, 2 days prior to the last day I would have to challenge the debt leaves me to conclude that XXXX XXXX is practicing deceptive if not abusive practices. I received a loss mitigation application from Flagstar last night that I had requested on XX/XX/XXXX and am submitting that to Flagstar this evening. It is my hope to resolve this debt with Flagstar through a modification.
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| 01/11/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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The matter of XXXX Versus Flagstar Bank XXXX ; and XXXX Mortgage XXXX XXXX, servicing agent for XXXX ; and XXXX.
GENERAL BACKGROUND 1. This is an action for rescission of an illegal and void Mortgage and Note to certain real estate owned by Plaintiff and located at XXXX ( the " Property '' ). The improper Mortgage and Note individually, and in conjunction with the actions taken by Defendants, constitute unfair trade practices and predatory lending practices.
2. On or about XXXX XXXX, XXXX, in consideration for a loan originated from XXXX XXXX Mortgage XXXX XXXX XXXX " XXXX '' XXXX, Plaintiff executed a Mortgage and Note for what Plaintiff was led to believe by XXXX was an FHA Loan.
3. On numerous occasions prior to and at the time of the loan closing, Plaintiff explicitly made known to the representatives of XXXX, that Plaintiff was seeking an FHA loan.
4. At the time of the execution of the Note and Mortgage, the documentation clearly included language that the Note and Mortgage were FHA approved ( the " FHA Mortgage '' ).
5. Upon information and belief, at the time the FHA Mortgage was originally executed, the Plaintiff was required to pay monthly payments for FHA Mortgage insurance, which were paid.
6. On or about XXXX XXXX, XXXX, the Mortgage and Note were sold and assigned by XXXX to Flagstar XXXX XXXX XXXX XXXX Flagstar Bank ( " Flagstar '' ).
7. Plaintiff was made aware of the transfer of the FHA Mortgage to Flagstar by letter dated XXXX XXXX, XXXX, which also stated that : ( i ) Flagstar was " servicing '' the loan ; and ( ii ) the " transfer of ownership is not recorded in the public records at this time. '' 8. Consistent with the direction from Flagstar in its XXXX XXXX, XXXX letter to Plaintiff, Plaintiff began remitting all payments to Flagstar at XXXX XXXX XXXX, XXXX, Michigan XXXX.
9. Subsequently, due to adverse economic conditions, Plaintiff became delinquent on his FHA Mortgage payments beginning XXXX XXXX.
10. On or about XXXX XXXX Plaintiff requested reinstatement of his FHA Mortgage and received on or about XXXX XXXX, XXXX a reinstatement quote of {$16000.00} from XXXX, XXXX XXXX XXXX XXXX XXXX, located at XXXX XXXX XXXX, XXXX XXXX, Mountainside, NJ XXXX, representing Flagstar, which did not address the declining property value.
11. Plaintiff was advised by Flagstar that because the reinstatement would not address the declining property value, as supported by the XXXX XXXX, XXXX reinstatement quote, the Plaintiff would need to pursue a modification of the FHA Mortgage from Flagstar.
12. As recommended by Flagstar, Plaintiff sought a modification and responded to Flagstar 's numerous requests for documentation regarding his financial condition and, upon complying with all requests, received notice of same on or about XXXX XXXX from Flagstar that they could proceed with the modification.
13. Upon information and belief, when the Plaintiff went into default, a claim was made to the Mortgage insurance company and payment was received by the then holder of the Mortgage, Flagstar.
14. During the pendency of negotiations between Plaintiff and Flagstar for a modification of the FHA Mortgage, Plaintiff was notified that the FHA Mortgage was purportedly being transferred again.
15. By letter dated XXXX XXXX, XXXX, Flagstar, holder of the Note and Mortgage, advised the Plaintiff that the servicing of the loan was being transferred to XXXX and XXXX Mortgage XXXX XXXX, servicing agent for XXXX ( " RoundPoint '' ).
16. The XXXX XXXX, XXXX letter also stated that : ( i ) " the terms and conditions of your Mortgage lo
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| 04/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I purchased my current residency in XXXX of XXXX. Around the start of XXXX, my mortgage servicer was changed from XXXX to Flagstar bank. In XXXX of XXXX, I received a " Notice of Assessment, Taxable Valuation, and Property Classification '' from my local municipality that informed me that the taxable value of my home had gone down since I had purchased it and my XXXX tax values would be reduced to a calculation based on the new taxable value.
In early XXXX of XXXX, I contacted Flagstar bank via telephone to inquire if I could get my ESCROW with-holding amounts adjusted based on the new property value. They informed me to send in the new value to XXXX. I emailed the documentation to that address and received no email response. The next week, I called Flagstar bank to see if they received my request and what I needed to do to get my ESCROW amounts re-calculated based on the new taxable amount. They informed me that they needed more details as to how the tax amount was calculated based on the taxable value of the domicile and that I should send them the estimated tax amount based on the home assessment.
On XX/XX/XXXX of XXXX, I emailed XXXX with the calculated taxable value based on the new assessed value of my home ( SEV ). I also linked Flagstar bank to the property tax estimator on the Michigan government website as well as the official XXXX county tax rate tables where they could double check the calculations. I did not receive a response to this email.
On XX/XX/XXXX of XXXX, I called Flagstar bank to inquire as to if they had received my email and if they could re-calculate and adjust my escrow amount. Flagstar bank informed me that since I had performed the calculation of estimated tax they could not accept it. I asked if they had received the documentation of the millage tables and assessment and they confirmed. I asked them if they could double check the calculation or come up with their own estimate of property taxes based on the Michigan Millage rate table and assessed value. They refused. According to their customer service, because the assessment did not include the math done for them to calculate the tax estimate they would not do it. I asked to talk to a supervisor at the bank. The supervisor informed me that regardless of 12 CFR Part 1024 they would not re-calculate my escrow amount, even if they were with-holding more then 1/6th of the yearly estimated ESCROW amount in cushion. He informed me that because the assessment only included the taxable value and not the entire calculation for taxes that they would not look at it. I informed the supervisor that holding more then 1/6th of my escrow account in cushion was against the law and requested he re-consider. He told me it was bank policy and there was nothing I could do about it even if it was stated in the law. I asked the supervisor if he would respond to my emails with a written statement on why they would not adjust my escrow amounts and he refused. I asked if I could take a voice recorded statement if he did not want to make a written statement and he refused. The bank supervisor then proceeded to tell me he was disconnecting the call and that I can feel free to contact a lawyer.
I have since put in a request to my City to see if they can send my bank an official letter with the calculated value, so hopefully things get resolved from that. The taxable value of my home has went down by almost 20 %, so my taxes for a year should be going down by ~ {$1500.00} or more. This reduction in my monthly payment would greatly help myself and my family.
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| 09/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flag Star Bank- as loan servicer in NJ On XX/XX/19 after reviewing the terms of my loan, and verifying that I qualify to cancel my escrow account, I reached out to the servicer to cancel. The representative ( rep ) verified that I was eligible to cancel the account, and proceeded to inform me that, an " escrow waiver cancellation fee '' of 0.25 % would apply to the outstanding principal balance. When I asked about the reason for this fee, the rep informed that I had agreed to this upon closing, and the information would be under my deed. I went to review my loan documents and could not locate anything referencing this fee.
XX/XX/19 I reached out a second time ( through chat ) to obtain clarification and be guided to the specific paragraph referring to this item. After the rep did his research, he said, '' The fee for the escrow waiver is not explicitly stated on any of your closing documents. The fee itself is a Flagstar fee and can not be waived under any circumstances for the process of escrow waiver. '' Naturally, I questioned this answer, as it still gives no validation to the legal standing of the servicer, to charge such a hefty fee, to cancel an account which is supposed to be held for my benefit.
After this, I asked to speak with a supervisor who was better acquainted with these transactions and could help me further. The rep kindly informed that he had no supervisor on chat, and referred me to call the customer service number.
Shortly after, I reached out to customer service and explained the situation. Immediately, I tried to speak with a supervisor but the rep refused.
I gave her a chance to help and the following happened : The rep gave me complete contrary information regarding escrow cancelation. She argued that I did not qualify, and was essentially misrepresenting the qualifying guidelines posted on Flag Star 's website to cancel escrow, by inverting the terms. For example : one of the conditions is that the loan can not be an FHA loan. The rep stated " because you have a conventional loan and not FHA you DO NOT qualify to cancel escrow. '' among a few other similar contradictions. I proceeded to quote the ACTUAL qualifying guidelines, and the rep seemed flustered. Again, I asked to speak with a supervisor and she finally conceded.
The supervisor affirmed what the first rep mentioned on XX/XX/19 that I had agreed to this fee upon closing. I clarified that I had not closed or obtained a loan through Flag Star, but rather my loan was sold and Flag Star was the servicer. She insisted that the fee was applicable, emailed me a copy of the mortgage deed ( security instrument ) and referred me to clause 4.
After reviewing the document with the supervisor on the phone, I explained that this clause is pertaining to Charges ; Liens IF, a borrower DEFAULTS on payments for property taxes and insurance. Nowhere on the clause or the document is there any reference, agreement, or covenant stating the borrower ( me ) agrees to such fee.
Flag Star is manipulating ONE sentence, bending it out of context to their advantage to charge an exuberant fee if a client wants to cancel escrow. They willfully and knowingly LIE and misrepresent their own policy 's to discourage cancelling escrow. This is unfair, deceptive, and abusive to say the least ; and I hope that even if I can not obtain a resolution, this agency will monitor and reprimand the institution for its actions.
The fee would be approximately {$560.00} based on my outstating principal balance of {$220000.00} ( as of XX/XX/19 per Flag Star )
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| 08/12/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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In XX/XX/XXXX I had life changes that resulted in almost a 50 % reduction in income as well as moving to be closer to my XXXX children. These stemmed from health complications and mounting medical bills. I knew I could no longer afford the home I had paid on faithfully for 12 years so I tried renting it. This lasted until XX/XX/XXXX, when the people I had rented to vanished with no notice. By XX/XX/XXXX I knew I was going to start getting behind so I listed the house for sale and planned on keeping up the mortgage with tax returns at least as long as the listing period. I also contacted Flagstar and informed them of the situation and requested a relief packet. I submitted information to fulfill the packets requirements via the company online tools. All info was submitted in the correct .pdf format and complete by the end of XX/XX/XXXX. During this time I tried enlisting the help of XXXX XXXX as my HUD representatives and I answer all calls from Flagstar. At four months late Flagstar applied a lock mechanism to the front door and would no longer allow the realtor access to show the home. The timing was bad because she had a buyer who was very interested in it. Every time I spoke to a Flagstar representative they assured me that all she had to do was phone in to get a PIN # and they would allow her to show the home. They never would give her a PIN. They said it was because some of they're own departments couldn't view the .pdf files on they're own website and couldn't confirm status of the relief process. They even had me use my last four dollars to FAX everything to different departments multiple times.
During this time I offered multiple times to remit the deed and let Flagstar sell the home and keep all proceeds from the sale as soon as the listing was complete. They told me that Deed Remission would not be an option and they wanted me to complete a short sale of the home. I received a letter saying I had been approved for the short sale process pending the appraisal of the home by companies Flagstar hired in XX/XX/XXXX. All through the month of XX/XX/XXXX the appraisers called me and were informed that Flagstar had the only keys locked in the lockout device on the front door and I gave them what supposedly was the phone number for PIN access. When the appraisers called Flagstar to get the PIN # for the locks they were also denied the number. The assessors told me they would keep all info regarding this because they felt a lawsuit would be coming. Flagstar would not even let they're own appraisers inside to determine proper value. Around this time in XX/XX/XXXX when I would answer calls from Flagstar they would immediately tell me they had connection problems and promptly hang up the phone. This caused me to get a new phone hoping I could talk to them better. By the time I had my phone situation sorted out I received a letter of foreclosure. They stated that lack of communication was the reason the short sale had been cancelled and foreclosure begun. When I called them again they at least didn't hang up on me, but the rep I talked to on that occasion at first tried to convince me that foreclosure was a normal step in a short sale process before he changed his mind and curtly informed me that there was no reversal of course and he would have someone call me back. There was never another call afterward. When I tried to contact XXXX XXXX XXXX, the law firm handling the foreclosure process, I left all information and was told they would call me back. They never tried to return a phone call either.
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| 07/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is regarding an insurance claim. I am in a XXXX XXXX. My barn caught fire in XXXX of XXXX. XXXX took till XX/XX/XXXX to agree with insurance company about the cost of repairs. Now I am fighting with Flagstar Bank on releasing funds in a timely manner. The claim was {$44000.00} and they released the first {$10000.00}, then after work was done they released another XXXX. Flagstar hires a company called XXXX to do the inspections. XXXX 's inspector came out on XXXX and completed the inspection and said that the barn was 90 % completed. XXXX said that it was only 57 % completed even though they have not come out to look personally. The inspector sent it back at 60 %. I have called Flagstar each day since XXXX to ask the status and have gotten a different answer each time.
XXXX spoke with XXXX and was told that XXXX hadn't sent the inspection over yet.
XXXX spoke with XXXX and was told they are still waiting on inspection.
XXXX spoke with XXXX and was told there was a dispute on the inspection and that XXXX had it in holding XX/XX/XXXX spoke with XXXX and was told that the inspection was completed ( after she contacted a supervisor ) and they would order release of funds. She told me it would be {$13000.00} which is 60 % of the remaining balance. I also asked for another inspection as more work had been completed.
XX/XX/XXXX spoke with XXXX to confirm what XXXX said. I was told that they couldn't order another inspection until this check was sent out because it would delay funds. She said the draw had not been approved and she wasn't sure why. She was supposed to send in the information to " push it through ''. She said to expedite it to overnight a prepaid envelope. I did this on XX/XX/XXXX and spent around {$100.00} with Fed ex to sent this envelope.
XX/XX/XXXX spoke with XXXX again and she showed received prepaid envelope, but the draw had not been approved. She spoke with a supervisor and said they were gon na get it taken care of.
XX/XX/XXXX spoke with XXXX who said that it takes 3 days to approve and she didn't show the inspection even in their system. She spoke with a supervisor and said they were going to manually approve it. She also said the draw was {$4400.00} not XXXX as I was previously told. She also had me email her a letter to request an additional XXXX in funds. She said she had a good supervisor that said she would take care of it. XXXX also said she would call me back before the end of the day and she did not do that.
XX/XX/XXXX spoke with XXXX again. She said they got really busy and they didn't even look at it the day before. She said they would do it that day and the checks would be cut overnight and go out Monday. She said the XXXX has not been approved yet and that it may be Monday night before that is approved. She said the supervisor was busy and not available to talk. XXXX said she would call me back and again she did not.
XX/XX/XXXX Spoke with XXXX who said no draws had been approved. I asked to speak with a Supervisor and after XXXX minutes on hold, she said XXXX was not available and could give me no other updates.
XX/XX/XXXX Called back and tried to speak with XXXX and again asked for a Supervisor and after being on hold for XXXX minutes of silence with no way to ask the status, I hung up and am going to call them back.
The inspector for XXXX who is hired by Flagstar is XXXX XXXX and her number is XXXX. She has been very nice but her hands are tied as she is just the investigator.
I have photos of the barn but not sure what other documents you need.
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| 02/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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What happened was I accepted and successfully completed XXXX XXXX paying approx {$1400.00} per month. At some point either before or during Trial period, I had conversation with Flagstar Bank XXXX to lower monthly payments because at that time could not successfully continue paying {$1400.00} for duration of a permanent modification. THEY SAID they would get back to me as to what monthly payment would be acceptable.
1 Borrower received offer dated XX/XX/XXXX to capitalize monies outstanding into the unpaid principal to cure Mortgage delinquency and to pay {$3100.00} to process as title recording fee tax and first modified payment and to pay {$1000.00} monthly. I complied.
2 On XX/XX/XXXX mailed my first payment {$1000.00} # XXXX for XX/XX/XXXX. However, they erred, sums were not recorded in account which remains unresolved.
3 Flagstar Bank letter dated XX/XX/XXXX, said at closing, you were required to send in 3 payments obligations for XXXX, XXXX XX/XX/XXXX. XXXX, documents received inadvertently combined XXXX and XXXX payments and identified them title recording fee, however the amount you pay was correct.
Further, XX/XX/XXXX letter explained that Bank had reduced Mortgage by {$170000.00} and I now owe {$120000.00}. However Flagstar failed to implement changes, continued to use original HAMP Backup Modification Agreement documents to date.
4 Upon review of current Mortgage document at paragraph K, said and Quote In Part, ... if an error is detected after execution of this Agreement. I understand that a corrected Agreement will be provided to me and this Agreement will be VOID and of no legal effect upon notice of such error.
5 Flagstar Bank failed to provide me a corrected Agreement pursuant to paragraph K instructions in # 4. and current HAMP Backup Modification Agreement became VOID.
6 Moreover Borrower efforts to get Flagstar Bank correct/XXXXXX/XX/XXXX has failed, and instead of complying as instructed, fraudulently use the flawed instrument XXXX to present retained monthly remittance, money they were not entitled to. And in more dishonest practice robbed Borrower of {$3100.00} in violation XXXX XXXX B 2010 -11 administrative Cost Regulation, prohibition against XXXX making cash contribution. Misstated {$3100.00} entered in Monthly Statement dated XX/XX/XXXX as payments instead of title recording fee tax, and first modified payment in XX/XX/XXXX presentation. moved account from Flagstar Bank to XXXX, and XXXXXX/XX/XXXX# XXXX then XX/XX/XXXX XX/XX/XXXX to hide from Official scrutiny. And, in more confusion, Flagstar History & Ledger for XXXX mistakenly entered {$3100.00} under Inspection fees in order to mislead others.
Then required additional {$1500.00} # XXXX to up date account, in circumstances where no payments missed, or paid late has remained unresolved.
7 Borrower requires Bank to vacate Agreement. Move all monies paid into a new account pursuant to action taken in XX/XX/XXXX. compensate for False Claim made, victimization of senior Citizen and exploitation of XXXX person participating in Government HAMP program for Home owners who was hurt by US economic downturn, President Obama declared National Emergency. Plus compensate for subjecting Borrower to Involuntary Servitude paying a VOID Mortgage to benefit Flagstar and XXXX XXXX XXXX as provided 13 th amendment and compensate for failing due diligence to provide Equal Protection under law, XXXX to present violating 14th Amendment and compensate for time spent on issues at a rate of 4 hrs per week @ {$150.00} per hr.
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| 11/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XX/XX/XXXX I learned my job was being outsourced to save overhead due to Covid losses. I found another job but took an $ XXXX/mo pay cut to avoid going on unemployment. I put the {$970.00} mortgage in forbearance with Flagstar Bank. In XXXX my forbearance was about to end so I asked to start the loss mitigation process. They sent a modification offer that would increase the payment to {$1000.00} and extend the loan 10 years. That was not possible since I'd noted repeatedly I had reduced income. At the end of XXXX I was offered a new job making $ XXXX more per year than the one I left in XXXX. I contacted Flagstar to decline the {$1000.00} modification and be considered for a deferred delinquency and resume my {$970.00} payment. I was then told I had to make 3 payments at that amount before I could refinance. I had a refi approved with another lender at a better rate than Flagstar 's 4 %. Every representative on every call since XXXX, plus the deferral letter, states that once I made the first {$970.00} payment it would show I accepted the deferral, the loan would be shown current, and the forbearance lifted. I made those payments XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I waited 4 weeks as Flagstar indicates the process would take from XX/XX/XXXX and my loan was still not showing current. When I made the XX/XX/XXXX payment by phone I asked about this and was told that the account showed there was an open modification request. I stated that I declined that in a phone call at the end of XXXX. The representative said she'd email someone and the loan would be brought current. My refinance rate lock had expired weeks ago and the new lender asked me to find out when this would be resolved. Upon calling on XX/XX/XXXX, I was told by the first representative of the day that it still wasn't done. She would escalate the call and get it resolved. The rep I was passed to then told me the process had started all over on XX/XX/XXXX because I logged in and clicked 'something ' that caused a delay. I logged in to see if my loan was showing current but did not click to extend a forbearance. Clearly I have been trying for months to get out of this so I can refinance. I was told in a prior call to Flagstar that the forbearances extend automatically. At yet another call, a rep did the extension automatically. I have only selected to extend once, in XXXX. The XX/XX/XXXX representative ( # 2 ) is now telling me it will take until the end of XXXX to show my account as current and lift the forbearance. I said this is unacceptable and I am being bound to this loan illegally when I have fulfilled all of my requirements and done my due diligence to understand the process. I have verbally confirmed my understanding on each call as have they restated the same. I presently can not refinance my home and now will likely have to pay a higher rate as a result by the time this has resolved. I will potentially will suffer a credit score hit when I have to reapply and have another inquiry. The representative then told me they could 'shoot for " getting this resolved by XX/XX/XXXX but I will still have to wait 10 plus days from then to get a letter in the mail showing proof of current status because they can not automatically email the letter when it is created. Yet I receive constant 'delinquent ' statements by email which also are not reflecting my payments credited as current, as the contract indicates. 'Punishing ' a consumer who now has the means and the desire to have a clean account is simply unethical.
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| 12/19/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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Flagstar Bank received my mortgage from XXXX on XX/XX/XXXX. I received letters from Flagstar on XX/XX/XXXX, dated XX/XX/XXXX, stating they are accelerating the foreclosure process and I had to pay all the back payments, I was behind since XX/XX/XXXX, totaling {$5100.00} by XX/XX/XXXX, to keep my home. They gave me two weeks.
I called on XX/XX/XXXX and spoke to a rep that stated I was in danger of foreclosure but could apply for mortgage assistance, said she sent a packet. I then asked her why the amount that XXXX sent me, {$140000.00}, was different than what they said, over {$140000.00}. She said it was because of my late payments ; I said no, that's a double payment. She argued with me for a bit, I asked for her supervisor, she hung up on me. I called back and spoke to another rep, rude, and condescending, he explained the mortgage part to me, I kept telling him I knew that part, I needed him to explain the dollar discrepancies. He said, I can't we are closing now, I said, no, you guys aren't according to your letters and website, and he said yep, call again tomorrow, I said no, I want to dispute this then. He said ok, let me give you the address, and hung up on me.
I called XX/XX/XXXX, spoke to a rep and he said I could fax a dispute in, I asked him what the difference in money was and he didn't know, he had to transfer me to customer service. The customer service rep pulled my loan up, said ohhhh, I have to transfer you, and sent me back to the beginning of the automated line, without even asking what I needed. It was a bank branch, who then sent me to a different department, where the rep refused to tell me what the charges were. She said I could send in a dispute, she didn't tell me how, but that it was for Flagstar to know, not me, and that they would look at it and determine if it was correct. I asked for her manager and she told me no immediately, I then asked for her team lead and she sent me to her. The team lead then told me the charges were my late payments. I said so I pay the late payments on top of the monthly payments in the original loan, which is a double payment? She said it just sounds like I am saying I don't owe it. This was after she argued with me. I asked her then, did XXXX send that over, and she wouldn't answer me, she kept trying to put the blame on me not paying, saying this was because I haven't paid my bills. I kept saying who's charge is this, she finally said it is XXXX, they sent over the {$5100.00} in addition to the loan, and if someone calls when I sell my house my payoff amount will be well over {$140000.00}.
I was not advised on my first two calls how to dispute, I still have not been given a full explanation on the date, two weeks is not enough time for over {$5000.00}. I have told them I am putting my house on the market to sell it, and they keep saying it is going to go to foreclosure.
The dollar figure needs to be fixed, I can't and shouldn't have to pay double payments. I shouldn't be treated poorly or hung up on simply because I am in a tight spot financially right now.
Lastly, they are preying on people that they think they can bully, by being in a position of default payments, they feel they can say foreclosure and charge all this extra money without question. They have cost me approximately 2 1/2 hours worth of work, simply through argument and stalling tactics. The request for managers to call me back did not work, no manager has ever spoke to me about this. I don't believe the reps even put the requests in.
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| 08/31/2022 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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We started a construction loan with Flagstar XX/XX/2022 at that time we were told that if the city would approve our build they would finance it. That was a lie we were in the process and told we were closing XX/XX/2022 and them the trouble began. The loan stopped because the loan officer didn't file the proper paperwork to have an exception to be able to build our houses. My son was emailing and calling and finally the boss of our loan officer stepped in to investigate emails from my son and XXXX XXXX and came to the conclusion that XXXX XXXX did mislead us and didn't follow protocol for the loan. XXXX XXXX and XXXX XXXX told my son at that time he would see what he could do to help us. XXXX found a resolution for us and started us on a new loan he had risk management go over our plans and we updated them and the approved them for the exception to build what we were wanting to do. XX/XX/XXXX we paid for our second appraisal and the XXXX one still hadn't been done. We were submitting everything in a timely manner as this company was dragging their feet. We had a conditional approval XX/XX/XXXX and then we got noticed that the appraisal was getting ordered when the loan was already delayed due to Flagstar and they knew we needed to get the loan closed so the building cost wouldn't go up. They kept reassuring us that we would close but no appraisal came in and when it finally came in it wasn't even for the property that we had plans approved by the risk management team. But we kept asking to see the appraisal and they kept telling us we couldn't have a copy as they were telling the our appraiser he needed to changed it and telling us we had to go back and change the building plans to something that wasn't near what we needed or wanted. Because of all the delays and problems with the loan team not doing their jobs properly we ended up having our building cost go up {$180000.00} an amount that we could only afford to finance 1 house and casita and lose one house in the build. Interest went up because of delays. I paid vehicle loan and personal loan in the amount of {$40000.00} because that was a condition to close on the loan but the loan never closed because of the mistakes and problems caused by Flagstar 's employees. My son filed a complaint 2 times with you. The second time your referred him to an attorney. XXXX the boss of the loan agent also told my son if this project didn't get funded we would have a law suit. We had 3 families that were going to occupy the houses and casita so we were all displaced and have lost several thousands of dollars because we couldn't get a refund {$20000.00} from the builder. We have emails that back up this story and this is just the base of what we had to deal with. We had to go rent houses because our money was lost and tied up in the property which at this time we are having a hard time to sell. I would like to know if you have another referral of an attorney who has dealt with this type of situation and also a number to Flagstar Bond Department and Bond number so we can try and resolve our losses. From XX/XX/2022 through XX/XX/2022 with this loan that they said if we can permit it they would fund it now problem!!!! We can provide you with all the emails if you need them. I feel that when you send this to Flagstar they don't really look at all the situation and make a proper call on this issue we went this route 2 times but I am trying one more time for a resolution before I call the attorney back to proceed
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| 09/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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This review is pertaining to Flagstar Bank. My wife and I paid ahead our XXXX mortgage payment on XX/XX/21 so the account would be ahead and not due again until XX/XX/21. For some reason they auto drafted another payment out of our account on XX/XX/21 towards the principal balance when a draft was not supposed to happen until XX/XX/21. Naturally we didn't have the funds for two back to back payments so the second payment returned as NSF. I called to resolve the issue and ask about a refund. I then filled out the form Flagstar provided. I got the refund the next week and thought everything was fine. Then Flagstar called the first week of XXXX and said I was due for two payments, XXXX and XXXX since they gave me a refund for the XXXX payment. I told them the refund was for the XXXX payment and told them to check the payment history.. I told them I paid XXXX on XX/XX/21 ( payment history confirms 7 payments made this year and we got the loan with them in XXXX ) they apparently didn't understand that.. They kept calling saying I was due for two payments without being able to explain what actually happened. They called again and told me this time the payment on XX/XX/21 bounced and they refunded the other payment so the loan is due for two payments now. I called my bank and XXXX XXXX XXXX confirmed the paymentXX/XX/21 did not bounce and had proof on their end. I called and told Flagstar this and they would still not fix the issue and kept claiming we were due for two payments. I called AGAIN a week later and told them the issue was still not fixed and now this might affect our credit. The rep said she would adjust the account with funds from the Principal balance and adjust the account so the only payment due is XXXX, which it was supposed to be due for to begin with. They still didn't fix the issue!! We recently refinanced the home and got a payoff good through XX/XX/21. The new mortgage company sent the payment via wire XX/XX/21which should have been instant and that was confirmed today by the rep, but Flagstar rejected it twice and is still harassing my wife about payments. I finally had to call and give authorization to give a new payoff to the new mortgage provider to send a new payoff today..as this was happening, Flagstar called my wife AGAIN, harassing her about multiple payments due. This has been a pain in the XXXX since the end of XXXX and they have not helped us at all. I didn't think it was that difficult to read a payment history and see that XXXX is seven months and see that we have made seven payments, so obviously we were only due for XXXX. Then they had the audacity to keep saying our XXXX payment " bounced '' when our bank confirmed it cleared and we told Flagstar this. If this situation affects our credit, we will sue for sure for their mismanagement of our account and harassment. This is clearly an error on their end and they are too ignorant to figure it out after it has been explained to them many times. I will never do business with this sorry excuse for a bank ever again. I attached the payment history to the complaint. As you can see, There were eight payments made, seven made correctly, one payment reversed ( due to refund request request ) and then another payment reversed for no reason ( bank confirmed payment went through. Unless I'm going insane... the math is clear, seven payments made starting in XXXX, should only be due for XXXX and bank confirmed XXXX payment WAS made, so they should not have reversed the payment.
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| 03/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I received a delinquent property tax bill in the mail from my local government on XX/XX/2021. The following business day XX/XX/2021 I contacted Flagstar Bank via their customer service line. The customer representative informed me that my tax payment was dispersed from my escrow account to a city I do not live in that is in a different county. I told the customer service representative that I do not pay taxes there, so she instructed me to email my tax bill to their tax department email address. I did so immediately.
Since then I have continued to follow up with their customer service line about this issue, since I was initially informed it would take around 5 days to resolve. I made calls to Flagstar Bank XXXXs customer service line on the following days : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Multiple times I have asked to speak with someone in the tax or escrow department, but I've been continually informed that that is not possible.
Through these calls I discovered that the tax code Flagstar Bank had made a tax payment to was incorrect. I located the parcel description for the tax code Flagstar had associated with my account in addition to my own property description and emailed both supporting documents to Flagstar Bank on XX/XX/XXXX.
On XX/XX/XXXX, I contacted the local government of the incorrect tax code, and they informed me that a payment was received by them in my name for that tax payment. However, they informed me that the owners ' of that property had received a property tax refund from them because of the excess funds sent from Flagstar Bank in my name. They suggested I work with my mortgage servicer to recover the funds.
During the first week of XXXX I received my escrow analysis from Flagstar Bank. The escrow analysis was based on the incorrect tax amount and required additional funds to make up for the escrow shortage caused by the incorrect tax payment. Because of these errors my escrow payment is set to increase approximately {$360.00} each month. I contacted Flagstar Bank 's customer service line about this increase. I asked if we I could forgo escrow payments until the issue was resolved. They informed me that I could not. I asked if I could continue to pay my original escrow amount until the issue was resolved. They informed that I could not do that either. The only solution they could offer was waiving my entire mortgage payment for XX/XX/XXXX if the issue isn't resolved. I do not wish to do that as I would prefer to continue to pay my principle and interest to avoid paying additional interest because of this issue.
On XX/XX/XXXX, I received an email from Flagstar Bank that my tax case has been resolved. At the time additional funds were removed from my escrow account to for taxes.
As of XX/XX/XXXX, I have confirmed with my local government that my property taxes are still unpaid. My escrow account is negative because of the erroneous tax payment. I've received no information from Flagstar Bank of the steps they are taking to resolve this issue. Ive received no assurance that the money removed from my escrow account in error will be returned to me. At this point the total money removed from my escrow account is greater than down payment on my home. Flagstar Banks handling of this issue has caused significant financial stress for me. During my time trying to resolve this issue Ive experienced severe migraines and have had trouble focusing at work.
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| 08/07/2019 |
Yes |
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- Trouble during payment process
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Web |
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XX/XX/2019 received text alert for escrow disbursement from mortgage account. Logged into myloans and see an disbursement of XXXX made to XXXX. On XX/XX/XXXX, was on a call with new Hazard Insurance Company XXXX to confirm they had sent over insurance info ( new premium amount coverage, policy coverage ) to Flagstar Insurance Dept. XXXX Agent advised we could do an verbal verification over the phone and provide all information needed to get hazard insurance online. I gave the XXXX Agent the Flagstar Insurance Dept number XXXX and informed the Agent you will have to dial option 6 to get a live person. I was put on hold, until there was a live Agent from Flagstar Insurance Dept., XXXX Agent, and myself on a 3 way live conference call. Mind you the XXXX Agent kept me informed the whole time, while I was holding. The required info was exchanged between the XXXX Agent as well as Flagstar Insurance Dept Agent, and the Flagstar Agent read a script before verifying to obtain my verbal consent. Everything was noted and exchanged and the call was complete. All parties ended the call after confirming everything needed was received and completed. Leading to my frustration of how and why was a disbursement sent out still going to the wrong insurance company XXXX after being on the phone for almost 2hours the previous day getting the information directly from one party to the next on a live conference call. This has been in works since XX/XX/2019. The mortgage companies are always Stressing Communicatio, well I have been communicating, and communicating for the last 2weeks. Followup call after followup call. I am even getting the run around from the Insurance Dept at Flagstar as well as if I am asking for your name and I cant even get that. I am sorry there is seriously something wrong with folks and their approach when it comes to speaking and handling customers. The company needs to be Auidited through out each and every division going back at least 10 years. I guaranteed there will be tons of money issues, account issues, disbursement issues, even employee issues. If you are in the business of maintain huge realestate interest, how are all these mistakes happening in a consistent manner. The Employees Needs Overall Training Complete with Sensitivity, Ethical Training, Problem Resolution Training. All I hear is the calls are being recorded and monitored, then why am I constantly getting unknoweledgeable agents? If your not sure get some on the call that knows and can give out correct info. Giving out incorrect info, not taking the correct info leads to and can pile up causing problems after problems. At looking at my experience with communicating with my mortgage company is hurtful, difficult, extremly fustrating and I can only image what other mortgages are having to go through. Records off cause a nightmare in companies and do more harm to consumers on a daily basis. Corrections on Mistakes take even Longer to Fix. Once the damage is done, it's done, it takes an eternity to recover from.I would like to get off the hamster wheel of rudeness, unknoweldgeable reps. Fix it and stop sugar coating it. Take action to train, retrain, and continuous training in each and every dept. Set up mandatory training for every 60days. Reconciliation on a regular basis. Catch the mistakes, invest in better computer programs to catch and help with issues, error analysis, error logs.We all make mistakes and we are suppose to learn and grow. Not continulessly go down hill.
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| 04/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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The mortgagors are the defendants in foreclosure case No.XXXX In XXXX, FL. On XXXX/XXXX/XXXX, XXXX XXXX, the bank 's witness testified that the Bank never considered or evaluated Defendants ' application for Modification, failing to comply with the condition agreed to by the parties in the Consent Judgment. After hearing this testimony, the Judge vacated the Certificate of Sale and the Certificate of Title and sustained Defendants ' Objection to the Sale. The Order also commanded Defendants to submit a full package to Plaintiff for Modification evaluation within 15 days and gave Plaintiff 45 days to review the package and approve or deny the application. Defendants submitted the package within 15 days, to wit on XXXX XXXX, XXXX. XXXX XXXX requested XXXX more month of Bank Statements and a Profit and Loss statement. Two days later XXXX XXXX clarified the time frame for the Profit and Loss statement. On XXXX XXXX, XXXX, the requested Bank Statements and Profit and Loss statement were submitted by Defendants More than 45 days passed without the Plaintiff approving or denying the application.
On XXXX XXXX, XXXX, more than 2 months after the application was sent and 48 days after supplemental documents were provided, the undersigned 's office inquired about the status of the modification review. XXXX XXXX answered on XXXX XXXX, indicating that he was travelling and would reply soon. During the week of XXXX XXXX, XXXX, our office again contacted XXXX XXXX to inquire about the modification review resulting in XXXX XXXX 's request that Defendants provide more supporting documents. The documents requested were provided by Defendants on XXXX XXXX, XXXX. On XXXX XXXX, XXXX, XXXX months after the Court Order 's deadline, Plaintiff 's Servicer issued a denial of the Modification Request, which contained no information to explain the grounds for the denial, which resulted in an appeal of such denial. On XXXX XXXX, XXXX, the appeal was denied by Flagstar without providing again clear reasons. The Bank 's refusal to process the modification as agreed by the parties in the consent judgment, the further refusal to abide by the Court 's Order of processing the modification within 45 days and completing it 4 months later, resulted in a delay that hurt Mortgagors ' chances to achieve a modification. The Bank agreed in the Consent Judgment on XXXX XXXX to consider a modification, and only on XXXX XXXX, XXXX, 21 months later, came up with a resolution.
Flagstar 's illegal actions and unacceptable delays caused the homeowners to lose until now the chance to save their home. Flagstar Bank violated Consumer Financial Protection Bureau 's Mortgage Servicing Rules, by delaying approving or denying borrower applications, denying applications for unspecified reasons and affecting the outcome of the application due to Flagstar excessive delays. Part of Flagstar 's illegal actions took place after the CFPB took enforcement action against Flagstar on XXXX XXXX, XXXX, ordering among other things that Flagstar " [ E ] nd all loss mitigation mortgage servicing violations. '' In a total disregard for CFPB 's Order, and the Court 's Order, Flagstar continued delaying the last application through XXXX, XXXX, XXXX and XXXX of XXXX and then through XXXX XXXX, and only on XXXX XXXX, XXXX, communicated a defective denial.
We have supporting documents for each of the steps mentioned in this complaint and request that Flagstar 's violations and illegal acts be severely punished.
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| 08/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Good Afternoon, We wanted to provide you with a detailed update regarding our continued difficulties with Flagstar Bank in regard to us seeking mortgage relief options as our family is dealing with a serious medical condition with our daughter.
We went through the appeal process with Flagstar bank after being denied any mortgage relief options. Our appeal was also denied. I then called Flagstar and was given a different reason for why the denial was issued that was not listed on any of the letters. The supervising agent I spoke with on XX/XX/XXXX indicated that our loss mitigation was denied because our mortgage would need to be behind by 1 month in order to be considered for a loss mitigation program. This was not brought to our attention at all during the past 4 months until this phone call. On top of that the supervising agent could not guarantee that if we were to skip a payment and then re-apply if we would 100 % be given a loss mitigation option.
On XX/XX/XXXX our application for loss mitigation was closed because Flagstar claimed that we did not provide all information. This was despite several phone calls being made and we were given confirmation that Flagstar had all information requested.
On XX/XX/XXXX we were issued a denial letter indicating that because we were currently not receiving an income we were not eligible for any loss mitigation options.
We completed the appeal process indicating the amount in our savings account would cover more than 2 years worth of mortgage payments so we would most certainly be able to afford a lower payment or cover deferred payments following a forbearance period.
On XX/XX/XXXX we received a denial letter from our appeal which indicated this was a final decision and no further action was possible.
Flagstar Bank 's website indicates mortgage relief options which include Job loss or out-of-state transfer Reduction in hours or rate of pay Illness or disability affecting you or someone in your immediate family This is how the website also defines forbearance.
Forbearance How it works : Temporarily suspends all or a portion of your monthly payment, followed by a formal plan using another option listed here to return your account to a current status.
Best used when : Your hardship is expected to be short term in nature, or you know that you will be able to pay a particular amount on a specific future date and continue with your payments from that point forward.
We can not comprehend how we would not qualify for some type of assistance from Flagstar Bank. We feel like they have demonstrated false and deceptive advertisement and purposeful and intentional withholding of information imperative to the likelihood of having our loss mitigation application accepted.
According to the Omnibus Appropriations Act of 2009 and specifically section 5 of this ACT lists examples of prohibited deceptive claims including misrepresentations about the source of an advertisement or other commercial communication and the consumer 's ability or likelihood of obtaining a refinancing or modification of a mortgage or any of its terms. This same law can be found under Title 12 - Banks and Banking Part 1014 Mortgage Acts and Practices - Advertising.
We feel that both of these examples were demonstrated by Flagstar bank during this process.
Please let us know any other additional information you may need or any suggestions for how we can proceed.
Thank you.
XXXX and XXXX XXXX
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| 12/15/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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This is being posted as a complaint from the response given by Flagstar for the initial complaint.
The response Flagstar gave was very limited to the issues I had addressed. They gave a short answer to something that needed an extensive explanation considering the conversations that weve consistently been discussing with them over the past months. The issues are as follows : 1. They stated that they could not help us during COVID. They stated that we could not be granted a forbearance or moratorium because we were in active foreclosure and because our mortgage was not FHA. The representative stated that we had an FHA mortgage that was not FHA. That didnt make any sense. The mortgage is FHA. They stated that we could file a loss mitigation application but that would not actively stop them from foreclosing on the house even during the moratorium.
2. When we initially filed the loss mitigation application a year or so back, they didnt give us any other options. Instead, they decided to do a modification which only decreased the mortgage by {$100.00} and increased our interest rate which was not much help if any. We were not given any of the options to remedy a short term situation such as a repayment plan, forbearance plan, not even a refinance.
3. We filed for a chapter 13 bankruptcy to help us get back on track with a repayment plan. The bankruptcy case was dismissed through the courts because I dealt with horrible lawyers. Flagstar was not trying to work with us to resolve the issue. Several payments were made through a trustee who had sent Flagstar money that they hadnt applied to the account, which is one of the reasons why this complaint was filed. They were constantly requesting the full balance as if no monies were paid to them. When asked where the funds were, no one seemed to know. They were very rude and unwilling to help in any way. It wasnt until we had to go through the account with someone in the hardship task force to figure out where some of the money was. Even then, some of the money still appeared to be missing.
3. Now, according to their letter response, theyre stating that the next payment is due XX/XX/XXXX. According to the last representative that I spoke to, and paid the extra {$4.00} to, stated that money will be applied to XXXX payment. As for paying the lessor amount that was stated in the letter, that is what Ive been told to pay. I understood that my mortgage payment was supposed to be {$2600.00}. Im not understanding where theyre getting these numbers from. There seems to be a miscommunication or no communication among each department. One department has no idea what the other is doing at all. I believe this is a big part of the mix up.
All we want is for them to be fair in what theyre doing. If they are really willing to help their customers who suffered hardships, they should actually do it. From what weve been dealing with, there seems to be no light at the end of the tunnel dealing with them. All this inconsistency is prolonging the process and making us look like were even further behind than what we should be. All we want is to have a fair plan put into place to help us catch up. Weve been trying to get the mortgage paid up to date as far as we can, but it looks as though they dont want us to. This issue needs to be remedied as soon as possible. We dont want to keep feeling like were being robbed of our money just so they can take our home at the end of all of this.
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| 11/03/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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Back in XX/XX/XXXX I was out of work due to XXXX. I was behind on bills due to not working so when I saw there was a forbearance plan that Flag Star offered I thought that would help me get back on my feet and let me catch up on other bills. I started the forbearance process and didnt pay my mortgage from XXXX XXXX XXXX I then started to pay the reduced cost for the following 3 months ( XXXX XXXX XXXX ). I have since paid EVERY month there after paying the same reduced amount as told to by the reps when I called. EVERYTIME I spoke with them I let them know I was ready to start back payments. Its now XX/XX/XXXX and I STILL have yet to have my mortgage redone. Every time I called each rep had an excuse and that maybe next month I would get a letter with the new payment. Instead, monthly I received harassing phone calls, notes on my door at home, and multiple letters talking about foreclosure. All the while, mind you, Ive been paying my mortgage as told.
Finally I asked to speak to a manager where they told me the loan must have been missed by the underwriters and they would expedite it. It wasnt until last month ( XX/XX/XXXX ) I called where XXXX ( XXXX ) told me that I had to pick what type of repayment plan I wanted to be on. I advised her I wanted to tack what I owed to the end of the loan. She then proceeded to tell me that I would receive a package to fill out in 1-4 weeks and it would come XXXX I had been patiently waiting on a package just to get a letter in the mail that says I could go online and fill out the loss mitigation application. Id been sitting there for 2 WEEKS and could have already started this process. I started the loss mitigation packet and turned that in around XX/XX/XXXX. From then I was told it could take up to 30 days to get a response.
I patiently waited for a few months then come XX/XX/XXXX my loan was bought out by XXXX XXXX. I called to get the ball rolling with them, mind you I still didn't have my loss mitigation processed from Flagstar. They said they were waiting on Flagstar to get them the documents and it should be taken care of within a few weeks. I called, logged in to my account constantly checking on changes of my account. Finally at the end of XXXX early XXXX. I saw a mortgage assistance overview saying my payment would go down however the amortization would go from 289 months to 480 months and interest rate would go from XXXX to XXXX!! This isn't something I had agreed upon so I was waiting to get the paper work in the mail to look over it and discuss it with XXXX XXXX. I waited and called to check on the status of the paper work and they informed me it had been mailed. I never received any documents. I logged in randomly to check again and on XX/XX/XXXX I saw a note on the account that stated my loan modification was rejected and that I owed $ XXXX. Mind you I've been trying to pay on it this whole time but they wouldn't allow it until I had the payment terms set up. I never received the documents and so I didn't send them in on time which caused the modification to be rejected. All I wanted was to put the 3 months I didn't pay to the end of the loan and continue making the same payments I was before all of this started. To say this has been a nightmare with both companies is an understatement. This has been on going over a year and I've been willing and ready to start payments just as soon as the forbearance period was over initially. Please help!!
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| 07/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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|
Web |
Servicemember |
|
During a period of short term illness in XX/XX/2016, I was out of work and receiving XXXX income. In XX/XX/2016 I made my regularly scheduled mortgage payment to my company, Flagstar Bank, but realized that my XXXX income would make XX/XX/XXXX and XX/XX/XXXX difficult. I called to ask if I could make payment arrangements, as I knew that by XX/XX/2016 ( two months ), my financial situation would be improved. I was advised to complete the financial aid package, which I did immediately in XX/XX/XXXX, and was told that they alone could decide what my financial options or alternatives could be.
I was told to make no further payment attempts, or the underwriters would determine that I had " no need for financial help. '' I followed directions, made no payment and waited patiently. In XX/XX/2016 I was advised that I was approved for a loan modification, and it was the only option being offered to me at that time, unless I was able to make XX/XX/XXXX & XX/XX/XXXX 's payment at that time in full, plus late charges. Of course, I was not.
I was told to begin my new modified payments on XX/XX/XXXX, and that after making three consecutive payments, I would have a modification agreement. I did so, making all payments on time, XX/XX/XXXX, XX/XX/XXXX and XX/XX/2016. By mid XX/XX/XXXX, I did not receive any formal notices, so I called my account representative and was told that the underwriters were " preparing my documents, so just keep making my modified payments on time ''. I followed directions, making XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX on time for the full modified amount.
The documents finally arrived in XX/XX/2016 but I immediately received a call from my Flagstar Bank account representative NOT to sign them, that the underwriters had made an error and a new set were on the way. The new documents were also incorrect, then the third set received late XX/XX/2016 was finally correct. All the while, I continued to make my modified payments, on time, each month.
Despite my having made a payment to Flagstar Bank EVERY MONTH from XX/XX/2016 right through XX/XX/2016, Flagstar reported my payments as late on my credit. Seven straight payments. I called, upset, and spoke to several individuals to complain. Their excuse is that " they can '', it's a loophole that consumers fall into, and they're sorry but it will eventually come off and not have such an impact. This is destroying my credit. I followed the agreement, I made the payments every month, XX/XX/XXXX through XX/XX/XXXX. I continue to make every payment on time, and have not missed one payment. It is unfair that my credit should have to suffer simply because their " underwriting department '' took three extra months to get closing paperwork correct. I was NEVER told that every month I was in modification, I would be given negative credit marks.
All I had ever asked for was a deferrment on two months mortgage, and was willing to make my normal payments beginning XX/XX/2016 - having the two missed payments added on. I am suffering great personal loss due to the impact of a credit rating hit with seven late payments. I have contacted XXXX and XXXX credit reporting agencies who opened disputes, and both agree that these late payments should be removed, but they say that their hands are tied because Flagstar refuses to cooperate. The most they could offer me was to place a " statement '' onto my credit report. This is not acceptable.
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| 12/02/2019 |
Yes |
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- Trouble during payment process
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|
Web |
Servicemember |
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Previous Loan # XXXX Current Loan # XXXX 1 ) On XX/XX/XXXX. A mortgage and ownership transaction were closed on XXXX XXXX XXXX.
2 ) The home came out of a previously expired tax abatement ( tax discount ) in which additional taxes were soon due the current tax year. Note : this caused a delay in closing, because of this complication.
3 ) Monies from Home Seller were held in escrow with Title Agent at closing specifically for the payment of the inflated taxes.
4 ) On or about XX/XX/XXXX Title Agent made a payment of {$4500.00} on behalf of homeowner for current taxes due.
5 ) On or about, XX/XX/XXXX XXXX XXXX XXXX XXXX made a duplicate payment of, XXXX-creating an unnecessary escrow shortage.
6 ) Tax Assessor held on to duplicate payments and applied them to next qtr. taxes.
7 ) On XX/XX/XXXX an Escrow Analysis was performed by XXXX XXXX XXXX and was sent to homeowner.
8 ) In that Escrow Analysis, XXXX XXXX XXXX servicer, erroneously conflated pre-abatement taxes with post abatement taxes in their escrow analysis creating a significant shortage. The also predicted a beginning Escrow balance ( XX/XX/XXXX ) of XXXX. In reality, this balance was XXXX 9 ) On or about XX/XX/XXXX, I messaged XXXX XXXX XXXX to reevaluate their escrow analysis based on county records. No action was apparently performed and no response.
10 ) On XX/XX/XXXX, mortgage servicer was change from XXXX XXXX to Flagstar Bank 11 ) Flagstar bank rolled over the previous shortage into their system, increasing my monthly payment to XXXX 12 ) On or about XX/XX/XXXX XXXX Tax assessor sent a ONE-TIME abatement-EXT bill of ( {$1600.00} ) 13 ) On or about XX/XX/XXXX and XX/XX/XXXX, Title agent made two payments were made in amount of {$1600.00} 14 ) Between XX/XX/XXXX and XX/XX/XXXX, on several occasions, Homeowner called and engaged in Online chat with Flagstar bank requesting that taxes be reviewed, and another Escrow analysis should be performed. In that conversation the Bank said that it required a cushion of two months of taxes and insurance 15 ) On or about XX/XX/XXXX Flagstar Bank made a duplicate payment of {$1600.00} to local tax assessor. Creating an unnecessary escrow shortage 16 ) Duplicated payment was applied to next qrt taxes, which were reduced to {$1200.00} 17 ) On or about XX/XX/XXXX, Flagstar bank conduct a second escrow analysis stating that I had secondary shortage of XXXX increasing my payment again, to XXXX!!! as XX/XX/XXXX.
I have two shortages of XXXX and XXXX. Combined shortage of {$6200.00}. Monthly payment has went from XXXX to XXXX an increase of approx. 496/month. This is not acceptable.
Homeowner Summary : Taxes estimated at closing : {$11000.00} XXXX Taxes : {$11000.00} Projected : Tax shortage : {$200.00} Prior owner abatement Exp bill : {$1600.00} ( ONE TIME ) Prior owner abatement Exp paid : {$1600.00} via TITLE AGENT Insurance : XXXX Current taxes due as XXXX XXXX : {$0.00} Taxes Due as XX/XX/XXXX : {$0.00} Q1 Tax bill date : taxes due as XXXX XXXX : {$1200.00} Q2 Tax bill date : taxes due as XXXX XXXX : {$2800.00} Q3 Tax bill date : taxes due as XXXX XXXX : $ unknown- not billed- can not use previous year due to abatement expired catch-up billing. Please consult tax authority.
Q4 Tax bill date : taxes due as XXXX XXXX : $ unknown- not billed- can not use previous year due to abatement expired catch-up billing. Please consult tax authority.
|
| 09/14/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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My wife and I first made loan application at XXXX mortgage with Loan Originator A and then Owner and Loan Originator B of XXXX Mortgage Corp persuaded my wife to ask originator A to join XXXX as loan officer and move our loan app there, as we had a dispute of loan origination fee charged to us by Cornerstone. Owner B ( she ) promised originator A ( he ) that, while he was in name as the originator, she would do all the paper work for him, since the loan was in final stage at XXXX. Originator A moved his license to XXXX on XXXX XXXX, 2016 and we made loan app at XXXX on the XXXX.
In the midst of the application, there came an issue of my wife 's XXXX incomes and assistant XXXX to Owner B suggested to drop my wife as an applicant, taking me as a sole applicant. I consulted with originator A, who thought that was a good idea since I had a much better credit score than my wife and I might get a rate of lower than 3.75 %, which did not happen.
The settlement was held on XXXX XXXX, 2016. We later found no loan application in the settlement package and talked to the settlement attorney H about it. Attorney H was rather surprised and had contacted XXXX a couple of times without any result.
On XXXX XXXX, 2016, my wife contact XXXX ( mistaken as XXXX ), assistant to XXXX XXXX, via email ( Supporting documents, p. XXXX ) and had receive an unsigned application of mine as a sole applicant. ( pp. XXXX. ) My wife wrote again on the XXXX XXXX at XXXX : XXXX XXXX ( p. XXXX ), asking for a signed application and was given the original application we signed on XXXX XXXX, 2016 with both my wife and I as applicants ; however, the signatures on the first page of the loan app are ours XXXX XXXX XXXX ) and the fourth page was forged and Owner B replaces originator A as the loan originator. ( p. XXXX. ) Both my wife and originator A tried to communicate with Owner B without much success. Finally, my wife wrote to Owner B on XXXX XXXX, 2016 ( p. XXXX ), saying, " The signatures and initials in the first XXXX pages of the app are ours but the XXXX page is not signed by me and my husband. Please verify. '' No response from XXXX.
On XXXX XXXX, 2016, settlement attorney H provided us with a statement, which states, " Upon your request for a copy of your loan application I have reviewed our settlement file. Unfortunately, we do not have a copy of your application in the file. Normally, we make a complete copy of the loan documents signed at settlement and forward the originals to your lender. So it looks like either the application was not signed at settlement or a copy was not made prior to forwarding the original loan documents to your lender. '' ( pp. XXXX. ) I wrote on XXXX XXXX to XXXX with the attorney 's letter attached ( p. XXXX ) and also cc-ing to lender Flagstar Bank with a cover letter. ( p. XXXX. ) XXXX sent back an unsigned loan application again. ( pp. XXXX. ) And I have no response from Flagstar Bank up to now.
In my loan application with XXXX I received all signed copies such as Request for Transcript of Tax Return, Lock-in and Fee Agreement, XXXX Party Fee Agreement and Credit Card Charge Authorization, and etc. When my wife asked Owner B for a copy of these signed documents, she said, " ( XXXX translation : What 's the good for you to have a copy of all those signed paper. It is a waste of my paper. ) '' She refused to give my wife a copy of all signed paper.
|
| 04/29/2021 |
Yes |
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- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I am a 100 % service connected XXXX XXXX XXXX XXXX XXXX who is unable to work and with special medical needs in a 30 yr VA LOAN with Flagstar Bank that has a payment of XXXX at XXXX. I have owned my home since XXXX and have never missed or been late on a payment with my Flagstar or any of my other creditors. In XX/XX/XXXX my family experienced a horrible disaster when our home was completely destroyed in an accidental fire. We lost everything, our home, all of its contents and all personal belongings including clothes which would lead to a serious financial hardship. Due to an insurance issue, we would be required to pay for the full rebuild and replacement of all belongings out of our own pockets while also covering all necessary living expenses while our home was being rebuilt. We applied for and would be approved for a forbearance plan that suspended all payments until we were back in the home.
After a year and a half and as the construction on our home was winding down we submitted another modification application to address the payments that were suspended while we rebuilt the home. We submitted the application on XX/XX/XXXX and would follow-up weekly to check on the status of our application. After almost two months we finally learned of a decision on XX/XX/XXXX that offered a trial plan with 3 payments of XXXX and an interest rate of XXXX. In reading the offer and all of the information in the packet that was included, we were told that we could accept the terms and concurrently appeal to have the offer reviewed for better terms. We immediately submitted an appeal outlining our situation and asking for a review of the interest rate to see if it could be lowered. We felt that the increase of our interest rate was wrong considering our strong mortgage payment history and the facts of our specific situation of this being a tragic disaster that caused my family to lose everything and not just the home. While we are able to resume paying our mortgage, we are still experiencing a long-term financial hardship as we work to replace all of our belongings. This unnecessary increase in our interest rate at a time when mortgage rates are super low is almost criminal considering our strong credit history with our mortgage and Flagstar. While following up on the appeal because 30 days had lapsed and we hadnt heard anything, I was informed that the appeal was denied with only a statement that you cant appeal the interest rate.
We feel that Flagstar is preying on us and taking advantage of us at a very vulnerable time. I have tried multiple times to address the situation with Flagstar and to no avail, Ive only received lip service but no objective details as to how they came to these terms. There was nothing in the decision packet we received that said what you couldnt appeal. The packet only stated that if you didnt like the terms offered you could appeal them to request that they be reviewed. This is wrong and I have requested to escalate this situation for management review multiple times, but it seems like my requests have repeatedly been ignored. As a result I am asking for CFPBs assistance in reaching someone with Flagstars leadership.
Our home had an estimated market value of XXXX before the disaster. Since completing the rebuilding of the home we have been advised that our new home has a strong and solid market value of between XXXX XXXX
|
| 08/25/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
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|
Web |
Older American |
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XXXX XXXX I purchased ( paid cash ) a home from H.U.D. I use the home as a XXXX residence in XXXX. In XXXX when I arrived back at the home, it had been broken into and secured by XXXX, XXXX XXXX, I found a paper taped to the outside of the door exclaiming " The mortgage servicer intends to protect this property from waste and/or deterioration ''. Please keep in mind I paid cash for this property and there was no mortgage!! The new door I had replaced in XXXX had been kicked open, the ( new XXXX ) storage shed had also been broken into and doors damaged. They did not take anything and they only replaced the locks on the damaged door at the house and shed. So they did not " fully '' secure it, they knew they were wrong!! The note also stated if not vacant or abandoned to call immediately. This note was on the outside of the door, they also left a bigger note on the inside window to be viable from the outside regarding whom to contact ( XXXX ) in case of vandalism or city ordinance violations..This note also clearly stated " XXXX DOES NOT HAVE SALE/RENTAL INFORMATION '' I called the number provided on this poster and they asked for the address and my mortgage companies name..When I advised I did not have a mortgagee on this property I paid cash to HUD they would not give me any info as to whom authorized the break in to secure it. I even threatened to call the police to no avail. It was as if they were protecting their client from being identified. They would not give me the name of the mortgage company allowing me to make contact. I had to research the county records to find out whom the previous mortgage holder was. I found FlagStar Bank had held the previous mortgage so I called XXXX and when they asked whom my mortgagor was I told them Flagstar bank, they then confirmed that it was Flagstar Bank that I need to make pay or make arrangements with. I contacted the assistant to the President of Flagstar and was told I would need to file a request on XXXX of their forms and they would get back to me. I then informed him no way in heck was I going to file a claim on XXXX of their stupid forms and they better darn well pay for my damages that they had caused to be done or I 'd file suit against them. To make this short he did agree to check it out and they did finally admit their wrong doing but would n't offer what I thought was a fair offer regarding my damages. I have started a legal suit against them. My concern is how many times have they already done this and/or how many more times will they repeat it? You folks ( Consumer Financial Protection Bureau ) fined this same bank XXXX XXXX dollars for their improper mortgage practices in XXXX of XXXX. File No XXXX. Yet they seem not to care, The excuse I was given we are in the process of changes some of our policies and this must have slipped through the cracks. This is suppose to be a Financial Institution that follows the legal banking rules and regulations? Attempting to repossess a property XXXX for the same loan that they had already gone through the process of returning it for the government loan guarantee and HUD had already resold. I ca n't believe they could be so incompetent, especially after being fined ( evidently a small enough amount that it did n't make a difference to them ) XXXX XXXX dollars for what I would call similar practices regarding handling mortgages!
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| 08/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I purchased condo ( XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA ) on XXXX XXXX, XXXX and loan was financed initially by XXXX XXXX then subsequently sold to Flagstar Bank. At the time of purchase, the condo was not in a flood zone so flood insurance was not required. On XXXX XXXX, XXXX I received notice from Flagstar that flood insurance would be required. I contacted the XXXX XXXX HOA representative, XXXX XXXX XXXX, and was told that the HOA had obtained flood insurance coverage. Two flood policies ( attached ) were sent to me from the XXXX XXXX XXXX and these were sent to Flagstar Bank on XXXX XXXX. The first flood policy ( primary flood policy ) that covers all 45 units in the complex was written for {$XXXX} million in coverage ( {$33000.00} per unit ). The second flood policy ( excess flood policy ) was written for {$XXXX} million in coverage ( an additional {$160000.00} per unit ) and both policies provide coverage to all 45 units in the complex in equal amounts. Together these combined policies provide flood insurance well above the additional coverage amount of {$140000.00} required for my unit by Flagstar ( my loan balance of {$170000.00} less the {$33000.00} coverage in the primary policy ) for my condo unit. On Monday, XXXX XXXX I received an email from Flagstar indicating " your excess flood policy is unacceptable. '' It goes on to suggest : " To make your coverage sufficient please increase the coverage amount to {>= $1,000,000} so that it matches the replacement cost or decrease the replacement cost to {>= $1,000,000} to match the coverage amount. Flagstar 's letter perplexed me because their response suggests that I change the HOA primary flood policy which I have no ability to do. So I called Flagstar for an explanation. First, I was told by the Insurance Department that I could not speak to anyone in the Flood Department since they do not communicate to the public, So through an Insurance Department representative who put me on hold while they spoke to the Flood Department, I was told verbally that the reason my " excess flood policy '' is not acceptable is because it was issued a part of a package by a broker involving three carriers. According to the rep, Flagstar does not accept policies issued by multiple carriers. An attached email from XXXX XXXX XXXX XXXX XXXX XXXX ( HOA contracted representative ) states that the HOA attempted to get coverage through a single carrier but was unable to find a carrier willing to issue a flood policy in the combined amount of {>= $1,000,000}. XXXX XXXX also has said to me that I am the only one in the HOA experiencing this problem with my lender. According to her, all other mortgage companies have accepted both the HOA policies for units in the complex.
I have been notified by one of Flagstar 's representatives during a phone conversation yesterday, that Flagstar has offered me a flood policy for my unit and a letter to this effect has been sent to me. I have also been told that this policy will charge me {$1400.00} a year for {$140000.00} in coverage, This is an outrageous amount. As part of this complaint, I am asking that CFPB investigate Flagstar Bank 's policies and practices in not accepting both flood policies issued to the XXXX XXXX XXXX to determine if they violate any federal laws, policies or regulations, and relieve me of this financial hardship,
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| 10/20/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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In XX/XX/2021, I requested a forbearance on my mortgage with Flagstar Bank when I became behind in payments due to loss of income and additional experiences related to the COVID-19 pandemic. When I contacted my lender, they were very accommodating and indicated that per the CARES Act, I was eligible for the forbearance until XXXX and that when I was ready to resume payments there would be options for me to allow me to handle the missed payments. I contacted Flagstar at the end of XXXX to indicate that I was able to resume payments beginning XX/XX/XXXX. I was told that my responses to their questions indicated that I am eligible for a reset and that they would send me a set of document via XXXX within 10-15 business days. When I received those, I would need to sign and return the documents, make a payment, and then would resume monthly payments at the start of the next month. When I received a letter indicating that I need to complete a loss mitigation application, I started that application, but also called the bank to request clarification. I was told that I should not need the loss mitigation application and to again be on the look out for the documents to arrive via XXXX. When I called in mid XXXX because I had still not received the documents, I was told that there was a glitch in the system that was being tripped by the in-progress application. The situation was escalated to a supervisor who cancelled the application and told me to call back in a few days to request the reset again. I did that and was again told to be on the lookout for the documents to come to me via XXXX within 10-15 business days. I had not received those documents by XX/XX/XXXX and called back again. This time, I was told that a wrong box had been checked and that my situation was going to be sent to the escalation team for review and that I should call back the following week. I called again on Monday and requested to speak to the escalation team, but was again told that they saw the request and that the documents will be prepared by the investors and sent to me via XXXX within 10 to 15 days. In the meantime, I received another letter indicating that I was given wrong information on XX/XX/XXXX and actually needed to complete a loss mitigation application. I logged into the Flagstar Bank website to complete the application on XX/XX/XXXX, but saw an active application in the system. I called again today, XX/XX/XXXX to check on the status of the application and to find out if additional documents were needed. I was told that I needed to do another application. I spoke to 3 different people to try to get someone to understand that there was no place on their website that would allow me to submit a new application. I asked for another document electronically, but could only have it sent as a hard copy. This has been unnecessarily lengthy and I do not understand why I am stuck in this loop. All I want to do is resume payments, but their call center staff are not able to help resolve the issues that I seem to experience. As an urgent notice was taped on my front door this afternoon indicating that I needed to contact my lender immediately, I would expect there to be individuals who could provide more assistance to get this resolved. I want to stay in my home and resume payments with the missed payments added on to the end of my loan.
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| 10/12/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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Flagstar Bank ( FSB ) holds our mortgage. We reported a sinkhole in XXXX, XXXX. XXXX XXXX Insurance investigated and permitted repairs to take place. XXXX ( XXXX ) performed the job. Citizens sent third party checks for XXXX 's ground work and one also for cosmetic repairs to FSB. FSB refused to release the funds to XXXX, even after the work was completed ; consequently, LRE place a lien on our property XXXX XXXX, XXXX. XXXX withheld payment on XXXX 's completed work until XXXX XXXX, XXXX, and they still hold our cosmetic repair monies to this date in escrow. We wanted to and could have sold our home during the time XXXX had placed the lien on our property but legally we could n't put the house on the market. The house went over and under, and before I stopped making mortgage payments, I tried twice to work with FSB to modify the loan, beginning XXXX XXXX. FSB changed the point of contact twice and would not return my phone calls until I missed my first payment, which was due in part because FSB would n't pay XXXX or release our funds from escrow and also because my wife 's job was eliminated and she was unemployed. During the next two and a half years, I requested no fewer than XXXX times for loss mitigation assistance, and each time the point of contact was changed and I was asked to resubmit the paperwork each time. We retained an attorney and the attorneys for FSB, after ignoring our attorney for months, finally scheduled XXXX different mediation meetings, and they sent different representatives to each meeting who knew nothing about our case file and they were n't given any authority to make decisions at the mediations, costing us thousands in attorney fees. Also, after each mediation, FSB sent me the paperwork to request for loss mitigation assistance. XXXX XXXX, XXXX, we met FSB 's attorneys at the XXXX Courthouse in XXXX County Florida. For personal medical reasons, we rented a larger home to move my mother in with us so we could care for her. We asked our attorney to tell the FSB representatives that we would stop fighting and allow for them to submit the Final Judgment of Foreclosure to the judge, provided that they would release our funds they have kept from us since the sinkhole repairs were completed. They agreed and even said they would waive the deficiency. The property was to be sold XXXX XXXX, XXXX, according to the court documents, but as of today, FSB still holds the mortgage and has done nothing with the house. I received a letter last Friday from CFPB explaining the investigation of Flagstar Bank and had found that FSB mishandled borrowers ' requests for loss mitigation assistance, in violation of federal law ( I received a settlement check ), so it occurred to me much of the above complaint also needs to be investigated. We would like for Flagstar Bank to sell the house or do whatever they need to do to release our escrow money to us, because that is not their money. We were never able to make repairs because FSB wanted us to pay for the repairs out of our own pockets and send receipts for them to release our insurance money. We did n't have the money, FSB was holding our insurance money, and we saw how FSB treated XXXX, so we knew they were n't going to treat us fairly. I even requested they use the insurance money to catch up the loan, and they said they could n't do that.
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| 11/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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I am submitting a complaint on : Escrow Shortage and Loan Servicing errors Flagstar Bank, XXXX XXXX XXXX, XXXX, TX. XXXX My Mortgage loan originated with XXXX XXXX XXXX XXXX in XXXX of XXXX. Flagstar Bank is my current Mortgage Bank Loan servicer. Flagstar Bank purchased and or transferred the service from my original Mortgage Bank, XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX XXXX, IL. XXXX, XX/XX/XXXX. Flagstar has failed to calculate my escrow correctly when they modified my loan in XX/XX/XXXX, that now will leave me at the end of XXXX in the rears approximately {$4000.00} + year end escrows for XXXX, approximately {$6000.00} for a total of about {$10000.00}.
Flagstar did not do an Escrow analysis when they transferred my loan from XXXX on or before XX/XX/XXXX, my escrow account started in the rears when my mortgage was purchased by Flagstar from XXXX, understandably, Flagstar purchased my Mortgage loan during a forbearance agreement I had with XXXX. Flagstar never calculated future escrow when they modified my loan to get me caught up and current with all taxes, Insurance, and any other applicable fee in XX/XX/XXXX. Flagstar Bank has created another hardship on me by not including the Escrow amount needed to escrow for taxes and Insurance correctly moving forward. they did not send me a copy of an appraisal when they purchased my loan XX/XX/XXXX, and or when they modified my loan XX/XX/XXXX.
My loan through XXXX was in forbearance beginning XX/XX/XXXX, and ultimately extended through XX/XX/XXXX.
XXXX sold/transferred my Mortgage to Flagstar Bank effective XX/XX/XXXX. Even though I had filed XXXX ( XXXX XX/XX/XXXX ) and had an approved forbearance through my original Mortgage Loan Bank, XXXX I continued to receive collection letters from XXXX I was approved for XXXX XXXX XXXXXXXX XX/XX/XXXX ; I received a lump sum check from XXXX XXXX for benefits beginning XX/XX/XXXX thru XX/XX/XXXX and would receive checks monthly from this point on because of my permanent XXXX. I was ready to re-start my Mortgage Loan with Flagstar Bank.
I called Flagstar Bank on XX/XX/XXXX, I spoke to XXXX in the Hardship Taskforce Department with Flagstar Bank explaining my hardship and circumstances of the Forbearance in place by XXXXXXXX XXXX XXXX XXXX that was effective until XX/XX/XXXX, but I wanted to re start my mortgage. She said Flagstar will send me a Loan Modification application.
I completed their requested Loan Modification Application and return Certified Mail per there instructions on XX/XX/XXXX. I received an answer from Flagstar to modify my loan on or about XX/XX/XXXX, I agreed, they said they will send an offer. I received an offer from Flagstar on or about XX/XX/XXXX, signed it returned it via XXXX XXXX on XX/XX/XXXX, Flagstar received it on XX/XX/XXXX MODIFICATION TERMS AND CONDITIONS : YOUR PRINCIPAL BALANCE. While your loan was delinquent, fees or cost were assed to your account. To bring your loan current, certain cost was added ( or capitalized ) to the principle balance and explained below.
Part of the Loan Modification stated Past Due interest {$14000.00} Past Due Escrow ( Taxes/Insurance ) {$10000.00} Attorneys Fee {$0.00} Corporate Advance {$50.00} Less borrowers Contribution {$1400.00} Total Amount Capitalized {$24000.00} Total Amount deferred {$0.00} Thank You,
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| 01/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Loan was purchased by Flagstar Bank effective XX/XX/XXXX. Flagstar was quick to send a letter outlining all of the " New '' fee they charge that are not part of the original contract, the letter also explained that automatic payments from the previous servicer would stop and it would need to be set back up with them.
Upon attempting to navigate their quite confusing website for over an hour, I finally reached the area to set up the automatic payments only to get a pop up that stated the automatic payment process could not be set up until after the next billing cycle.
I had to call in to make the first payment, this was on XX/XX/XXXX.
On XX/XX/XXXX I went back to the website to once again attempt to set up the automatic payment and received the same message that I had to wait until the next billing cycle.
I phoned Flagstar and was given every reason in the world as to what I was doing wrong, one of which was that I may not have enough money in my account to make the payment. Finally in mid XXXX I was able to get the automatic payments set up.
After setting it up I was looking around at the account services and noticed that the payment I had made on XXXX didnt actually post to my account until XXXX, once again I'm back on the phone with Flagstar, I questioned the interest they charged due to an obvious posting issue on their end, the funds where clearly removed from my account 2 weeks prior, I was told they would send the request to a different department and they would get back to me with a resolution.
Two weeks later I received a call and was told not to worry as interest is charged in the rears and the posting date would not change anything, no matter what I said there was no changing this. It is my position that they clearly charged excess interest, weather it was charged in XXXX or XXXX there was surely a charge.
I have no proof of being charged or not being charged as this bring us to the next issue.
Since Flagstar purchased this loan I have yet to receive ANY statements or notification that they will be or have drafted the payment from my account.
On XX/XX/XXXX I phoned again and put them on notice that they are in violation of the Dodd-Frank rule and they must fi the issue immediately, the representative put me on a long hold and said although I was supposed to get the statements/notifications it was in a " blocked '' status on their end and she corrected that and everything should be good going forward.
XX/XX/XXXX comes and goes and I still have yet to receive any notifications or statements.
Today XX/XX/XXXX I once again call Flagstar and Now I'm told that the system states I should get a text message concerning the auto draft and statements by mail and their system is showing all of that was completed as required.
The rep verified all of the information ( none of which has changed in over 10 years ) and they have all the correct information, she then states that it a USPS problem and most likely a cell phone carrier issue also, basically the same old, same old, it's everyone else 's problem and they are right.
This bank has had continued complaint for refusing to follow the Laws/Rules and Regulations of their industry, the fines they have received have done nothing to make them act as a responsible business should and they should have their charter removed immediatly.
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| 10/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar my mortgage company is in violation of section 6 under the RESPA act. I have made all respective mortgage payments on time and in excess of the required amount. My flood insurance policy was up for renewal on XX/XX/XXXX, per my loan agreement the bank is required to pay my insurance company. I even called 3-days ( XX/XX/XXXX ) before payment was due to verify the schedule payment. The policy was renewed 6 days late ( XX/XX/XXXX ), as the Bank failed to pay on time ( payment was made on XX/XX/XXXX ). In addition, the Bank failed to request and upload proper documentation to their servers. I was only made aware of this, after i contacted them ( on XX/XX/XXXX ) in regards to the late insurance payment. I asked them if they would like me to forward the insurance jacket ; they refused this and informed me that they would reach out to the provider directly. I called again 7 days later ( XX/XX/XXXX ) as a new escrow escrow payment was being required, however, this amount was incorrect as the wrong escrow start balance and incorrect end estimates were utilized. This resulted in ~ {$190.00} a month increase because they were now requiring the escrow be over two months worth of payments and it wasnt being evenly spread/calculated over 12 months, but rather during the months when all of my insurance/tax payments, etc. came due because a lower escrow balance would be reflected. I asked them to recalculate my escrow balance based on actuals not incorrect estimates, which didnt align with the escrow schedule. Furthermore, this led to additional struggles with my insurance. As a result of the new escrow calculation, the late flood insurance payment from escrow, and their inability to file the renewed policy onto their internal filing system, my account was placed into forced flood, which caused my escrow deficit to increase by {$2000.00} on top of the {$390.00} shortage ( which was incorrect ). I have since emailed and called the Bank a multitude of times after originally contacting them back at the start of XX/XX/XXXX. XXXX contact dates : XX/XX/XXXX ( 2 calls ; 1 - 10 minutes, 2- 34 minutes ; plus an email )- received an email it was resolved ( it wasnt ), XX/XX/XXXX ( 1 call - 21 minutes ), and XX/XX/XXXX ( 1 call - 35 minutes, uploaded insurance jacket because the rep finally allowed me to after crying on the phone and explaining the issue as she was incorrectly under the impression I didnt have the right amount of coverage ; she sent me an email with the link for upload ; 1 email sent ). Multiple times the Bank informed this was resolved, but every time I followed-up it was not and the issue seemed to have deteriorated even more since I last spoke with the prior representative. Today ( XX/XX/XXXX ) they still have my account as placed in forced flood insurance. I received a letter today dated XX/XX/XXXX stating thats this is my second final notice and that I require flood insurance. No first notice was ever sent or received, and I have the updated insurance ( as stated above ) which they paid for ( late on XX/XX/XXXX ) and my escrow remains incorrectly calculated as result ( inflated by {$2300.00} ). I am at an emotional breaking point I have tried tirelessly to work with them to resolve these issues to no avail. I need to seek legal action. I do not a confidence in this company.
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| 11/08/2017 |
Yes |
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- Trouble during payment process
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Web |
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XXXX responded to CFPB XXXX ID XXXX on XXXX XXXX, XXXX ; however their response is inaccurate and they continue to act in bad faith.
On XXXX XXXX, XXXX I spoke with XXXX XXXX at XXXX about the payment that was rejected and credited back to my checking account. XXXX XXXX said he was unsure why the payment was rejected and that he would look into the matter and give me a call back. I did not receive a return phone call.
On XXXX XXXX, XXXX, I sent a mortgage payment again to XXXX. On XXXX XXXX, XXXX I was notified by my personal bank that payment was again rejected by XXXX and credited back to my checking account. On XXXX XXXX, XXXX, I spoke with XXXX XXXX again and he was still unsure why my payment was rejected for a second time. He asked that I send him any supporting documents I had by email. I sent him an email with the previous XXXX month payments that were made in the same manner which were accepted by XXXX and credited to my mortgage. On the afternoon of XXXX XXXX, I received an email from XXXX XXXX : " Good afternoon, I have spoken to my cashiering department and here is what they see : The Debtor 's bank it adding a trailing XXXX at the end which the system is unable to identify a loan number because of that. '' I researched my previous payments to XXXX and found that there were atleast XXXX XXXX XXXX XXXX months of payments made since XXXX XXXX which included the " trailing zero '' and every XXXX of those XXXX XXXX XXXX XXXX payments were credited to my mortgage without issue. None of those XXXX XXXX XXXX XXXX payments were rejected nor was I informed by XXXX at any time that there was an issue with the loan number on these checks. On XXXX XXXX, XXXX, I asked XXXX XXXX to explain why the sudden change in XXXX 's acceptance. I did not receive a response. I sent a follow up email on XXXX XXXX, XXXX and again on XXXX XXXX, XXXX and did not receive a response.
On XXXX XXXX, XXXX, I received a letter by mail from XXXX which outlined loss mitigation options available and options to leave the property. The letter stated, " We are sending this notice to you because you are behind on your mortgage payment. We want to notify you of possible ways to avoid losing your home. We have a right to invoke foreclosure based on the terms of your mortgage contract. '' Had it not been for XXXX rejecting XXXX XXXX XXXX XXXX months of payments, the mortgage payments would not be behind. I made my payments in good faith and in the same manner as I have for many months. I did not make any changes in the way payments were being made to XXXX.
In XXXX 's XXXX XXXX, XXXX response to CFPB Complaint XXXX, XXXX stated that on XXXX XXXX, XXXX they received and applied a payment of {$990.00} to my loan. There is no record of this payment posted to my mortgage transaction history to date. Their XXXX XXXX letter also says that a payment of {$990.00} was processed on XXXX XXXX, XXXX, which is true.
XXXX is threatening to foreclose on a home that I am trying desperately to keep. I have agreed to the terms of my bankruptcy and I have been on time with all monthly payments. I have made a good faith effort to keep my mortgage current. It is unfair practice for XXXX to be able to cause my payments to be rejected which in turn has caused my payments to be behind.
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| 02/27/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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When it became clear we were going to be unable to pay our mortgage in XX/XX/XXXX I found the Loss Mitigation Application on the Flagstar website. Up to this time we have never been late or missed a payment. I followed the instructions provided in the application and uploaded the application, with all the requested supporting documents, on XX/XX/XXXX. I requested a temporary six month forbearance for reasons I explained in one of the required documents, the hardship letter. I then called Flagstar on two occasions, XX/XX/XXXX and XX/XX/XXXX, and both representatives stated they had not received the application and were unable to see that it had been uploaded. This was despite the Flagstar website still showing I had uploaded the application on XX/XX/XXXX. On XX/XX/XXXX I faxed and mailed a hardcopy of the application and all the supporting documents because we still had not received word that the application had been received. We received a letter, dated XX/XX/XXXX, stating that the application had been received and was assigned to a Flagstar representative. We then received a Notice of Incomplete Application, dated XX/XX/XXXX, stating there were five items missing from the application and we had until XX/XX/XXXX to reply. XXXX of the items identified had been included in the original application and two of the items were not included in the instructions as being required documentation. I submitted my response to Flagstar via the website on XX/XX/XXXX and also mailed a hard copy of the response as well. In my response, I explained my confusion regarding the missing items and items being requested that werent in the instructions and asked for clarification. We then received three more notices of incomplete application stating they had received additional information, however, our application was still incomplete ( notices dated XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). We then received a letter, dated XX/XX/XXXX, that our file had been closed because they had not received critical information necessary to complete our application. I called Flagstar the next day ( XX/XX/XXXX ) and spoke to a representative who read me a list of errors with what was submitted, which included : the hardship letter was missing the co-borrowers signature, co-borrower has signed the 4506-T EZ form in the wrong place, they needed an unemployment award letter and two months of bank statements showing the unemployment deposits and tax returns for one of the borrowers. NONE of these errors were included in the Notice of Incomplete Application Notice. When I asked if the representative could provide the errors in writing, I was told Flagstar doesnt send personalized letters. The representative was unable to tell me if the errors were corrected would application be processed or would we need to submit an entirely new application.
I was proactive and responsive to all of Flagstars requests, yet the information they provided was extremely inaccurate and not helpful. Even if I were to go through the entire process again, how I am I to correct what I dont know I did wrong and if the requirements for what needs to be submitted isnt clear in the instructions?
I am attaching my initial application, all of Flagstars correspondence and my response to Flagstar.
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| 08/09/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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XXXX XXXX XXXX signed a mortgage in XXXX XXXX, XXXX to purchase a home, it was a fixed rate mortgage at 6.8 %, with XXXX Lender XXXX. My mortgage payment with tax and insurance was {$2400.00} a month which was to start XXXX of that year, by mid XXXX it was found that the roof was leaking so bad that I had to replace it or the rain would destroy the house {$13000.00} was the cost. In XXXX XXXX I was informed that not enough taxes were collected on the house, because they were miscalculated by the lender and my payment would increase by {$500.00} per month to bring the monthly rate to {$2900.00}. In XXXX XXXX the insurance co. wrote me to tell me that my insurance was not covered in the mortgage payments and they wanted me to pay the full premium out of pocket which was {$5.00} which was very difficult but I had no choice. At this point my monthly cost was {$3400.00}, over {$1000.00} more than I could really afford. I started taking money from my XXXX retirement just to make payments on the Mortgage until I realized that I could n't keep up. In XXXX I received a foreclosure notice and hired attorney XXXX XXXX XXXX to help. Shortly before the final with no contact from the Attorney I contacted XXXX XXXX another attorney to find out what the reason was that I had not heard from XXXX, XXXX and he researched it and found that my previous lawyer was in prison. He then told me that he could take the case but due to the fact that the final hearing was only three days away I would have to pick up the case documents personally from the court house which I did. Once I reviewed the documents I realized that my signature was not on any of the documents and it was clear that my wife 's signature was forged also because she never signed the Mortgage or the note. Someone else wrote our names and initialed without our consent ; never would I have allowed this being capable of doing it myself. I informed my new attorney XXXX XXXX 's office of these facts, and his assistant XXXX XXXX advised me to contact lender forensics to have the documents examined to determine if there was file play and I did so as she requested. I paid lender forensic in advance {$600.00} to begin the review of these documents. After making several copies from closing archive I called to inform XXXX XXXX of forensics that I would be bringing the documents by his office. Once there at XXXX XXXX XXXX parking lot and about to turn over the documents, my layer XXXX called and informed me not to turn over the mortgage papers to the examiners. He said that he could examine the documents himself. After years into foreclosure I continue to bring it up and now near the end of Foreclosure his response is that he has been able to keep us in the house for years while paying him {$500.00} dollars per month and that it would not have made a difference in the case because though the documents were forged the money was used to buy the house, and that 's how the courts will see it. I still question this opinion and would like some closure as to the validity of the forged Mortgage and Note documents being processed and recorded into county records as being legal.
FLAGSTAR BANK PLANTIFF VS XXXX XXXX CASE NO : XXXX CIRCUIT COURT OF THE XXXX XXXX XXXX, IN AND FOR XXXX XXXX FLORIDA.
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| 07/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Hi, On XX/XX/XXXX, I received a new escrow analysis from my mortgage lender Flagstar detailing what seems to me an erroneous analysis of my property taxes because, I own a XXXX and when I purchased the XXXX last year XX/XX/XXXX, the property tax reflected was {$4200.00}. However, what Flagstar sent me was a property tax of {$9800.00} and an escrow shortage of {$7400.00}. I called flagstar immediately and asked to speak to someone in escrow or property taxes. After I reached someone in property tax department, I explained the issue and the individual told me that my taxes of {$9800.00} looked accurate.
After persistently reiterating that the property tax was wrong and mentioning what I had seen on my mortgage closing ledger. I was told that I needed to reach out to my county tax office and ask for my tax bills for last year and this year. I do want to mention that my original mortgage loan was done by XXXX XXXX and it was transferred to flagstar.
I went ahead and reached out to XXXX XXXX tax office and was told that I could view XXXX copies of my property tax bill online, which I did. My last year 's taxes reflected exactly what was on my closing ledger which was XXXX and this year XXXX to next year XXXX is going to be {$4.00}, XXXX which is a difference {$36.00}. I sent both copies of my tax bill for last year and this year to flagstar. After waiting XXXX XXXX I placed another call and spoke again with the property tax department, At first the agent who I spoke to was convinced that the shortage amount was accurate based on unknown reason I could not understand however after patiently going over the bills with her. She came to understand there might be an issue and asked me what my property id number was and I told her and she responded that it looks like they had the wrong number which meant flagstar had been paying the wrong taxes using my escrow.
The customer service agent created a case number and told me they were going to correct the property tax XXXX and i asked her if they were also going to correct the escrow shortage issue and she assured me that it was going to be done. She said, it would take a few days but flagstar was going to resolve it.
A few days later, I placed another call to flagstar and I was told they are still working on it. However, it's been a month, when I called the today i was told they had resolved the issue and had corrected the property tax id and everything was resolved. I looked online and my escrow analysis was still wrong and they still stated that owe them escrow shortage of {$5400.00}. Again, I called and i was told that was accurate again my a new agent but again, i persistently explained to her that it wasn't the case but she still wasn't able to help me. So, she transferred to a supervisor who after reviewing the case said that she has to inform the property tax department to investigate but it is going to take XXXX weeks but my mortgage is due on XX/XX/XXXX with a wrong due amount.
At this point, I do not trust flagstar nor do I see their property tax department resolving this issue in a timely fashion and i don't have the money to pay an additional {$500.00} on top of my current mortgage with my financial situation. I have never been late on my payments.
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| 02/02/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
Servicemember |
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I utilized Flagstar Bank for a VA XXXX XXXX to purchase a home on XXXX XXXX, XXXX XXXX XXXX, in XXXX XXXX. This was my second time using Flagstar Bank for a home loan. By XXXX XXXX I suffered job loss during a downward economic fall in the XXXX XXXX XXXX. Government layoffs, hiring freezes and the closing of the XXXX XXXX had a great negative impact on the territory. Unable to find comparable work I began to fall behind of paying my mortgage. The rest of XXXX I requested numerous times for assistance from Flagstar Bank. I received no response. I requested a deferment of payments with no response. I requested a refinance with no response. I received no adequate assistance or information regarding my home. By XXXX XXXX I liquidated a retirement account mainly to pay for my missed mortgage payments and financial support for my family until I obtained work. XXXX XXXX I did obtain work, but the salary was considerably less. I researched and learned about HARM/HARP program and requested to use that program to lower my mortgage payment to something I could afford. No response or acknowledgement. My frustration with Flagstar elevated greatly after speaking to XXXX of the CSRs and being told that I would have to be 90 days past due in order to use their loss mitigation. By late XXXX I was 90 days past due and my payment was returned to me and my loan was forced into foreclosure. I immediately requested for a deed in lieu process in XXXX of XXXX. I submitted several loss mitigation packages of information over the next 3 years. I had to contend with Flagstar Bank 's uncanny ability to lose documents, not receive documents via their recommended methods ( fax, mail and online via special site ). I resorted to sending documents via XXXX Mail with signature confirmation and still their employees and systems still loss numerous pages of documents. I received numerous missing document letters. I requested to email my documents to my single point contact person, but was informed that was not allowed. For over three years I submitted documents, spoke to CSRs and endured harassing automated collection phone calls. Not to mention the wait times I had to endure when I called their XXXX number. I would have to normally wait 45 minutes on average. The longest was over and hour and a half. The auto calls ranged from XXXX - 4 times a day every day, even on Sundays. The phone calls started in XXXX and never stopped until the start of XXXX when my Deed in lieu packet was finally accepted and being processed. Plus I requested to be taken off their auto call list. The years of enduring Flagstar Bank 's lack of ethics and services has had a great negative impact on my family and me. My family and I moved from the XXXX back to the XXXX because we believed we were losing our home. That with a poor economy in the VI ensured we had no choice but to start over some place with possibilities. The articles I read pertaining to Flagstar Bank 's illegal practices in their Loss Mitigation Department is exactly everything my family and I are still suffering through. Unfortunately being an average XXXX citizen against a multi XXXX dollar corporation, I do n't stand a chance. My family and I would like to rebuild our lives and move on. Please Help.
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| 05/18/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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Regarding Flagstar Bank and XXXX XXXX XXXX - as of XX/XX/XXXX In XX/XX/XXXX, our area was hit by XXXX XXXX. Although our property sustained no damage, we were forced to relocate for approximately one week and incurred unexpected expenses with travel, lodging, food, etc. We missed work during this time and returned to find all our perishable food had been ruined due to power outages. Knowing we would be late on our mortgage payment by about two weeks, I called and the loss mitigation department at XXXX XXXX XXXX ( the company Flagstar obtained our mortgage from ) who told me that due to the hurricane, we would be allowed to skip three payments without penalty. We did so and resumed our regular mortgage payments of {$1300.00} in XX/XX/XXXX. During that time we provided documentation for loss mitigation as asked. XXXX XXXX repeatedly misplaced bank statements and other information we sent in causing our loss mitigation process to drag on for months. I had to continually keep re-sending documents and sending in new information after they would inexplicably lose what I sent in. XXXX XXXX finally approved us for loss mitigation and we were to begin paying our mortgage amount of {$1300.00}. In XX/XX/XXXX, we were again hit by Hurricane Irma in our area and this caused my husband to miss work hours and we again incurred expenses from loss of food and housing costs as we had to relocate for a week. We again applied for loss mitigation and were told since this area was once again declared a disaster area by FEMA that we would automatically get a three month reprieve from our mortgage payments and could resume them with NO ADDITIONAL LOSS MITIGATION forms necessary. In XX/XX/XXXX, I attempted to resume payments once again and was told by XXXX XXXX to apply for another loss mitigation package. I immediately began to do so, only to find they sold my mortgage to Flagstar Bank. I called Flagstar before they even contacted me to see how to begin paying my mortgage and was told that the company did not know my mortgage amount and when they received my package from the previous mortgage company, that they would likely honor my loss mitigation amount of {$1300.00} and I could resume payments. I checked in often and waited for paperwork to arrive and even contacted XXXX XXXX to try to expedite the process. Once the paperwork arrived from XXXX XXXX to Flagstar, Flagstar had me re-apply for loss mitigation and would not honor the mortgage amount I had been approved to pay. Flagstar begin to lose documents, forcing me to re-send information and causing a delay. On XX/XX/XXXX, I received a letter stating that my loss mitigation had been denied and foreclosure would be forthcoming. The letter was dated XX/XX/XXXX, but arrived XX/XX/XXXX and stated that any appeal must be made by XX/XX/XXXX.
My credit has been affected by both companies ' incompetence, and now I am facing the potential loss of my home due to their mistakes.
Because of these circumstances I am unable to pay the missed payments that have accrued, but I am able to begin paying my mortgage amount of {$1300.00} immediately. I ask for any assistance you can offer, as I want to continue paying my mortgage and do not want to foreclose on my house.
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| 09/08/2017 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Problem using a debit or ATM card
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Web |
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On Tuesday, XXXX XXXX I walked up to the ATM attached to the Flagstar Bank branch location at XXXX XXXX XXXX XXXX, XXXX XXXX, MI between XXXX and XXXX local time. I attempted to use my XXXX XXXX ATM card to make a cash deposit. Upon inserting the card and providing my PIN, I selected the Cash Deposit option from the touch screen menu. The cash deposit entry point opened and I began inserting bills, which it began to count. After I had inserted some of the funds, the cash deposit entry point began to have some issues with some of the bills, and after a couple minutes, the slot closed, and the ATM went back the main menu. In total, I had inserted {$180.00} into the ATM. I was given no receipt and no transaction number. When I tried to get the slot to open again by using my card I received an error message. So, essentially, the ATM took my funds, allowed me to insert them into the slot, then it started over without processing the transaction.
I contacted the branch the next day, Wednesday, XXXX XXXX, at XXXX. At first they had not checked on the ATM, then after a second call, they let me know that they had balanced the ATM and they had found the founds. So the associate I spoke with verbally admitted that the {$180.00} had been located. However, I was told by the branch associate that I would need to contact the Flagstar back office to file a dispute in order to recover the funds.
I went forward and I contact the Flagstar back office on Thursday, XXXX XXXX, at XXXX. They told me that they could not handle my claim and that I would need to contact my own bank, XXXX XXXX, even though the transaction was not processed because in their view even though the transaction did not go through there would have been a trail created associated with debit card at XXXXXXXX XXXX. I was told to contact XXXX XXXX and to file a dispute of the transaction with XXXX, that then they would receive this dispute through the system from XXXX, they would verify the dispute and provide the funds to XXXX, who would deposit the funds in my account.
Accordingly, I contacted XXXX XXXX, at XXXX. However, the representative I spoke with told me that it was not possible to file a dispute for this ATM issue, as there was no record on XXXX end of the transaction. They could not process my dispute/claim because it wasnt in there system.
A back and forth of several phone calls persisted between both banks, both refusing to claim responsibility for processing the dispute. Neither XXXX XXXX, nor Flagstar, can tell me what I need to do in order to receive a refund of the {$180.00} dollars that Flagstar has already admitted was taken by the ATM.
There should be camera footage of me using the ATM, and I did perform a balance inquiry after the deposit system broke, so there should be a record of that as well.
Finally, today I decided to file a dispute after spending an hour on the phone with an XXXX representative named XXXX who refused again to file the dispute, and told me that he would escalate my claim to executive support. It is still unresolved.
I would like Flagstar or XXXX to follow the proper procedures to either return the {$180.00} to me physically, or to deposit the funds into my XXXX account.
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| 03/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX my wife and I closed on a mortgage with Flagstar Bank. In order to obtain the mortgage we were required to may Private Mortgage Insurance ( PMI ) of {$190.00} per month. Before, during and after the closing process we were told multiple times that we would be able to get the PMI removed from the loan after paying down the loan so that we had a principal balance equal to or less than 80 % of the original value of the property. We signed a disclosure confirming this on the same day that we closed the loan, XX/XX/XXXX.
On XX/XX/XXXX I contacted Flagstar about having an appraisal done to satisfy PMI removal requirements. Again, a Flagstar representative said that I would need 80 % to remove PMI and that I could have an appraisal done for {$450.00}. If the appraisal came back with an increased value from when we purchased the building, we could use that amount towards satisfying their ratio. My wife and I decided to proceed with the appraisal and it was completed on XX/XX/XXXX. A few days later, I received a letter dated XX/XX/XXXX from Flagstar. It stated that my property valuation made my " loan to value ( LTV ) 82 %, instead of the 75 % needed to qualify for PMI cancellation. You may pay down your principal by {$24000.00} to bring your LTV to 75 %. '' This was much different than the mortgage loan contract I signed with Flagstar - not what we contractually agreed to.
At that time we didn't have the money to pay down the loan so I continued to call ( monthly ) to get updates on the amount I would need to pay in order to remove the PMI to satisfy their requirement. They in assured me in these calls that it was an 80 % LTV requirement.
On XX/XX/XXXX I called Flagstar again for an update on the amount that I would need to pay to bring my loan within correct LTV. The Flagstar representative informed me I would need a LTV of 80 % and pay approx {$14000.00}. That day I initiated a payment of {$14000.00} and it cleared my bank on XX/XX/XXXX. Soon after I filed a Request to Cancel the PMI.
Next, after I received a letter dated XX/XX/XXXX informing me that the PMI removal request was denied and that we had to pay down the loan to a 65 % LTV. Again, this is not what we agreed to in the mortgage contract, and the first time anybody ever had communicated to us that the 65 % LTV requirement, even after dozens of communications between the mortgage underwriting, closing, and calls back and forth thereafter.
I had discussion at length with XXXX and XXXX in PMI customer service trying to explain to them what we had agreed to in contract with Flagstar. They both took this to their PMI removal specialists ( who I was not allowed to communicate with directly ) and told me that there was no alternative and nothing they could do to change the requirements even though we had agreed to 80 % LTV in the signed mortgage contract. XXXX told me on XX/XX/XXXX that this was their " final decision. '' On XX/XX/XXXX I notified Flagstar that I was giving them until XX/XX/XXXX to make the situation right by honoring what was agreed to in the mortgage contract we signed. I have not received any communication from Flagstar regarding the issue since we last spoke on XX/XX/XXXX.
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| 05/12/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I was notified by mail during the second half of XXXX , 2017 that the servicing of my mortgage was being transferred to Flagstar bank, effective XXXX XXXX and that all payments thereafter ( including the one due on XXXX XXXX ) should be payed to Flagstar. I contacted Flagstar a few days before the transfer and was told that I would not be able to make a payment until after the transfer had occurred. They refused to give this to me in writing. I contacted them by email on XXXX XXXX to ask for clarification of how I could pay on time and received no response. I called on XXXX XXXX and spoke with supervisor XXXX XXXX , who told me I would not receive a statement for several more days and that I would be unable to pay my XXXX XXXX payment until XXXX XXXX , which she again refused to provide to me in writing. She started a case ( reference XXXX ). On XXXX XXXX , I logged into my Flagstar account online and was able to access my statement. The statement, however, was incorrect. It listed a statement due date o f X/X/2017 and a due date of X/X/2017 . T he amount due listed was double what I owe. In the explanation, it lists " Regular Monthly Payment {$2000.00}, Overdue Payment {$2000.00}, Total {$4100.00}. '' I called Flagstar on XXXX XXXX and spoke with XXXX ( Employee ID XXXX ) who, after speaking with his supervisor told me that the statement includes the amount due for XXXX . I pointed out that the statement clearly reads that the payment is due XXXX XXXX ( even though Flagstar refused to allow me to pay on XXXX XXXX ) and that the word " XXXX '' does not appear anywhere on the statement. I have no overdue payment ( I have a record of my XXXX payment to my previous servicer ). I told him that I would need a new statement reflecting the correct amount, or at least clarifying that the amount listed would include my XXXX payment. I told him that I needed the statement by the end of business the following day and he gave me the reference number XXXX . When I logged in on XXXX XXXX , next to the link for my monthly statement it now read " X/X/2017 XXXX XXXX '' where it had previously been blank. I assumed that since they had updated my statement after I spoke with XXXX that it would now be correct, but it was still the same incorrect statement. On XXXX XXXX at XXXX XXXX , I received an automated email from Flagstar telling me that my statement was now available on their website. I checked and it was still the same, incorrect statement. Today, XXXX XXXX , the statement is still incorrect and lists that I owe more for the XXXX XXXX date than is true and nowhere indicates that the statement includes the XXXX amount ( which it should not anyway for the XXXX statement ). Given that their record keeping is incorrect, I can not trust that the payment I make will be credited properly, as I have no overdue amount. I have asked quite simply and clearly for a statement with the correct amounts reflected with the correct dates, but Flagstar has been unable or unwilling to do so. At best, this is poor record-keeping by the bank and at worst represents fraudulent activity.
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| 07/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Re : Escrow Account and Real Estate Taxes for Loan # XXXX - Flagstar Bank On XX/XX/XXXX, as instructed by Flagstar, I emailed : XXXX, referencing Case # XXXX, a copy of the XXXX XXXX XXXX XXXX indicating the tax apportionment for Unit XXXX of XXXX XXXX XXXX, XXXX, MA XXXX. Flagstar informed me that this action would be sufficient to ensure that Flagstar would abide by its obligation to use my funds placed in escrow to pay this tax bill. However, Flagstar failed to make a timely payment. Consequently, I was forced to pay the XXXX XXXX XXXX XXXX and XXXX dollars and XXXX XXXX ( {$1800.00} ) out of my own personal funds in order to avoid incurring additional charges and liability to the city.
On XX/XX/XXXX, through my attorney, I sent a letter to Flagstars Tax Department located at XXXX XXXX XXXX, XXXX, XXXX, MI XXXX. This letter put Flagstar on notice of my formal request for the immediate reimbursement of funds to myself from the escrow account and to make future timely payments of taxes out of the escrow account.
After Flagstar failed to issue a refund and to render payment to the XXXX XXXX XXXX, I, subsequently contacted Flagstar on XX/XX/XXXX, opening Case # XXXX. In opening this case, once again I requested that I should be immediately reimbursed and that payment for the taxes for the fourth quarter be immediately made to avoid late payment penalties. Flagstar closed this case without resolving either issue. On XX/XX/XXXX, I opened XXXX # XXXX, in which I made the same requests. Flagstar closed this case without any actual resolution of the issues. On XX/XX/XXXX, I opened XXXX # XXXX, in which I made the same requests. Flagstar again closed this case without resolving any of the issues. Once again I was forced to pay the fourth quarter taxes, totaling XXXX XXXX XXXX XXXX and XXXX dollars and XXXX XXXX ( {$1800.00} ), out of my personal funds due to Flagstars negligence and failure to respond to repeated requests to honor its duties to me, as my agent.
Despite repeated requests, Flagstar has failed both to reimburse me and to make timely payment of the taxes for the fourth quarter. This is a serious breach of Flagstars fiduciary duties to myself.
All the requests made were provided with the documents from the XXXX of XXXX indicating my portion of the taxes for each quarter, that were Flasgtar 's responsabilities in making the payments. It never happened.
Now I have the bill for the first quarter for the City Taxes of XXXX and I don't even know if Flagstar will make the payment.
As of today, my XXXX account has {$6400.00}.
Something needs to be done because the money is available for the payments, but Flagstar keeps insisting on keeping the money and not issue any payments. I'm not even mentioning the absolute headache every time I have to call Flagstar and wait for more than 1 hour to be helped.
At this point I'm expecting Flagstar to immediately reimburse my payments of both the third and fourth quarter taxes of XXXX totaling XXXX XXXX XXXX XXXX and XXXX dollars and XXXX XXXX ( {$3600.00} ), and to make any and all future payments regarding the taxes with the money availabe on my XXXX account.
Thank you very much for your help.
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| 10/20/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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My wife are I purchased a home in XXXX 2015 for $ XXXX with XXXX % down ( $ XXXX appraised value ; XXXX % LTV at closing ). We worked with our mortgage broker on various loan options because we needed to make significant structural repairs to the only full bathroom that had serious plumbing issues. We opted to put XXXX % down so we had cash for improvements ; following completion, we would be able to have PMI removed if our LTV was under XXXX % using a new appraisal. It was our understanding that after the improvements were complete, we would have the house reappraised and have PMI removed. The only requirements we were aware of was the XXXX % LTV requirement ; our mortgage documents only reference the Homeowner Protection Act. Now that we are attempting to have PMI removed, the requirements are different - we were misled and our rights have been violated.
As of XXXX 2015, our ~ $ XXXX renovation is complete ; improvements include : added an additional master suite , high end, full bathroom with heated floors ; gutted and refinished the original full bathroom ; new plumbing/electrical ; new laundry room ; new master bedroom custom walk-in closet ; new custom linen closet. An appraisal should safely result in a LTV of between XXXX-XXXX % ; given recent market activity, an LTV under XXXX % might be more difficult to attain.
I have been in communication with my mortgage broker and with loan servicing on 2 separate occasions. Each time I have received different answers for having PMI cancelled. The loan 'seasoning ' and LTV requirements have varied with each response ; none align with what I was told during the mortgage process. Most recently, on XX/XX/XXXX, a loan servicing representative documented PMI cancellation requirements of XXXX % LTV with no seasoning requirement and stated " these requirements were final ''.
We have been misled and potentially lied to - regarding PMI - to close my loan. We were only told about the Homeowner Protection Act regulation. There was no mention of XXXX regulations that are more stringent and not disclosed, nor discussed. Furthermore, Flagstar representatives have provided us with inconsistent and incorrect information regarding PIM cancellation. Our rights as borrowers have been violated because false and misleading information prevented us from making an informed financial decision.
To satisfactorily resolve this situation, either : A : Refinance our existing mortgage with an interest rate, less than, or equal our current rate. We received an offer to refinance from my mortgage broker, but the interest rate would be .001 % higher than our current rate ( close to $ 5k of additional interest over life of the loan ). Waive all associated fees for previously stated violations.
B : Agree to remove PMI, based on a new appraised value, using an XXXX % LTV requirement. Waive all associated fees for previously stated violations.
C : Propose another option that will reimburse us for current and future PMI costs.
We have already sought legal advice. If resolution is not satisfactory, we will file complaints with Flagstar Bank 's regulatory agencies and the Attorney General, and seek further legal advice.
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| 10/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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Flagstar Bank is working on a loan modification after I was in forbearance from XX/XX/XXXX to XX/XX/XXXX.
When I requested forbearance, they did NOT tell me that the XXXX mortgage, a XXXX with XXXX XXXX XXXX XXXX would have to be paid off in order to do a loan modification. Now that they are doing a loan modification, they are telling me the XXXX loan must be paid off. I am not able to do that.
There are also several liens on the title for people with the last name " XXXX ''. These liens are not mine. I contacted XXXX several times asking how to get the liens cleared off title. After several calls, I was told I had to contact each creditor and tell them they placed a lien on my property for a person other than me. I was informed by a mortgage broker, friend that I needed to do an XXXX XXXX through the title company they are using. I called XXXX to get the contact information for the title company they used. The first call they assured me that they were giving me the number of the title company they used. It was not. It was a title company that did a the quit claim deed for me in XXXX. I called back telling them they gave me the wrong title company. They then gave me incorrect contact information again. It was for a bank that did the XXXX mortgage in XXXX. I called Flagstar back to again get the Title co THEY USED TO PULL THE TITLE REPORT. They did not have the contact information but did give me the file # XXXX. They said it was a title company in XXXX XXXX, Ca but could not give me the name of the title co and the escrow XXXX or the phone #. I asked to be transferred to a supervisor. She disconnected the call while looking at the title. I was on hold a VERY long time before she disconnected the call. She did not call back. I called Flagstar to be connected with her. The rep disconnected while reading the notes. She did not call me back. I called back and asked again to be connected with the supervisor whose name was XXXX.They advised me that XXXX was on a call and would call me back. She did not call me back. I called Flagstar again advising I needed to speak with XXXX. I was advised the best way to get connected with her was for her to call me back. I called again and I was connected to XXXX of XXXX XXXX co workers, XXXX. She contacted the underwriter. I asked for an extension of the XX/XX/XXXX deadline. She contacted higher management to request an extension. She did not say she would call me back. I assume I need to call back to see if the XX/XX/XXXX due date is extended. To further explain, they sent me a letter saying that there were XXXX or more unresolved title issues. They said I was to provide evidence that the title issues had been cleared. They stated that the requested documentation must be submitted by XX/XX/XXXX or I will not be considered eligible for permanent modification and the file would be closed. I attached a copy of that letter.
Flagstar Bank XXXX XXXX XXXX XXXX, Tx XXXX XXXX Forbearance Department ( They are handling this ) XXXX General number XXXX Delinquent Mortgage General number XXXX XXXX XXXX XXXX XXXX M-F ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX
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| 06/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XXXX Mortgage sold my home loan to Flagstar on or around XX/XX/XXXX. I recd notification via mail correspondence of this transfer latter part of XXXX which noted company would forward payments to new company for XXXX days XXXX XXXX months XXXX. In XXXX, I started to receive threatening and intimating solicitation calls and certified mail from Flagstar stating I was in default approximately {XXXX} including late fees.
On XX/XX/XXXX, I spoke to Flagstar representative who shared that no payments had been forwarded from XXXX. In turn, I called XXXX and was told that my acct had been closed and there were no proofs of payments on file. I then confirmed with my bank, XXXX XXXX XXXX, that payments had been sent and cleared XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I was given proof of payment history which was forwarded to Flagstar along with a completed consumer dispute report that requested that company rectify the negative reporting to the bureaus, as instructed to do so.
Until present, Flagstar continues to submit negative credit reports of missed payments to the XXXX credit bureaus, which have caused my score to decrease from XXXX to XXXX. I have spoken to company on several occasions to avoid continued harassment from solicitation calls and letters ranging from XXXX to present from the debt collection dept.
Flagstar continued to suggest that writers payments forwarded from XXXX and made to the company personally for the months of XXXX, XXXX, and XXXX could not be located and/or were processed well after the payment dates. Proof of these payments were also forwarded to this company who still REFUSED to submit corrections to the credit bureaus. On XX/XX/XXXX, I spoke to a representative of the company who confirmed/verified that ironically/conveniently, my payments had been located and they would submit corrections. Rep also stated that when the loan was sold, that XXXX did not enclose a direct contact number for writer. She stated that when XXXX finally located my number, they called which was XX/XX/XXXX. Prior to ending the call, I asked if the XXXX missed payment could be removed as wel and company declined to submit corrections stating, we cant do that because we never received the payment and it was XXXX days late.
Further explained as I have numerous times that the payments were either late, or never recd due to the selling companies negligence and not myself as the consumer. Provided addl proof from my bank account that XXXX refunded my XX/XX/XXXX mortgage payment on XX/XX/XXXX and that I was never made aware that it was not forwarded and it was not returned to me in a timely fashion.
With this, Im formally issuing this complaint out of unfairness as a consumer who has never missed a mortgage payment, is responsible and values my credit score. Both companies have done a disservice to me and Flagstar continues to REFUSE to remove the XXXX missed payment report although Ive provided an astronomical amount of documentation. This will and is affecting my future endeavors of owning another property or refinancing amongst other financial goals. Please review, investigate and help me with this unjust situation. Thanks
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| 09/22/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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On XX/XX/XXXX I called FlagStar Bank, my mortgage company, to resolve an issue regarding my payments. My husband and I have been getting calls and letters for the last few months saying that we are behind but I wasnt sure how since I was seeing the mortgage payments leave my bank account. Up until this point, each time they had reached me or I called, the representatives had advised that it was probably a timing error. On the day I called ( XX/XX/XXXX ) I got a very knowledgeable rep who was finally able to identify the issue. They had taken two of our payments and put them towards the principal only and not towards the loan balance. We had been making two payments per month that equaled the total amount of the full amount due since XXXX in order to spread out the amount we were paying each month. My husbands hours were cut during the winter so our cash flow changed. Instead of using the auto pay from their website we began paying via bill pay from our bank on the XXXX and last day of the month. A rep told us that we could do this when I inquired about it back in XXXX and that other people did this and there was no issue with it as long as the full amount was received by the due date.
On XX/XX/XXXX the rep identified the issue and also found support that I was told this was ok to do. She then proceeded to tell me she couldnt fix it in the system because it was past 90 days since the payments had been applied. She said she would have to put in a request to the cashiers department to request it be corrected given the circumstances. On XX/XX/XXXX they called and advised that they were denying my request but gave no reason outside of the fact that 90 days had passed since the payments had been received. I was not understanding because I was doing what I was told was ok by the representatives at the company and there was proof of that in a recording or transcript of a conversation I had with a rep! Technically I am paid through XX/XX/XXXX on my mortgage. They have more payments that actually are due at this time BUT they applied them wrong and now will not correct them after they said they gave me incorrect information all because its past their 90 day rule that I also had absolutely NO KNOWLEDGE of! I was making payments in a way I was told was completely fine and given no explanation about how payments were applied when received. I called back on XX/XX/XXXX and spoke to a supervisor in customer service who told me they can do nothing because the decision was up to the cashiers department. She said I could submit a request for reconsideration to the errors and omissions department, so I have since written a letter to them and mailed it. I have no idea how long that will take. I will attach it to this request. I also emailed the CEO of FlagStar ( XXXX XXXX ) but am not sure the contact info is good and havent received a response. I want a prompt resolution because they are holding approximately {$1200.00} of my payments and not applying them to my loan. Additionally they are claiming I am late with current payments, which of course isnt correct either because of the way they applied the payments.
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| 06/16/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I experienced a financial hardship in late XXXX through early XXXX, and I contacted my mortgage servicer, XXXX, to arrange for a modification for my loan. I submitted a hardship letter in XX/XX/XXXX along with the Uniform Borrower Assistance Form.
I received a letter on XX/XX/XXXX that was dated XX/XX/XXXX, informing me that I was approved for a foreclosure prevention alternative, specifically the FHA Home Affordable Modification. Along with the notice, I received information on the trial period plan. I signed and returned the Trial Period Plan Agreement and made the trial period payments as specified.
I received a letter, dated XX/XX/XXXX, confirming that XXXX had received my final trial plan payment, and that I had successfully completed the trial plan period. I also received a letter, dated XX/XX/XXXX, finding me eligible for a permanent loan modification. The letter stated that the documents needed to be returned to XXXX by XX/XX/XXXX. I signed the documents in the presence of a notary on XX/XX/XXXX and returned them to XXXX by XXXX to ensure they arrived by the required date. Additionally, the HUD partial claim I returned with these documents was signed by XXXX XXXX of the Secretary of Housing and Urban Developmenton XX/XX/XXXX and recorded on XX/XX/XXXX ( Document ID : XXXX ).
My modified monthly payment was {$900.00}. I continued making payments under the permanent modification without issue until early XXXX.
I received two letters from XXXX in XXXX XXXXnearly five months after submitting the modification documentsdated XX/XX/XXXX and XX/XX/XXXX, stating that the modification was being denied because they did not receive the necessary documents. This, despite one of the documents they received being publicly recorded.
I received three statements from XXXX in XX/XX/XXXX. These statements showed various amounts due, and incorrectly reflected a monthly payment of {$1100.00}. The XX/XX/XXXX notice showed {$12000.00} due ; XX/XX/XXXX showed {$11000.00} due ; and XX/XX/XXXX showed {$8200.00} due.
On XX/XX/XXXX and XX/XX/XXXX, I received checks from XXXX for $ XXXXmy modified monthly paymentwith letters stating that the checks were for misapplication reversal. I continued making monthly payments for {$900.00}, as provided in the modified loan agreement.
I received a letter dated XX/XX/XXXX, informing me that effective XX/XX/XXXX, servicing of my loan was being transferred from XXXX to Flagstar Bank. I subsequently received an Annual Escrow Account Disclosure Statement from XXXX, dated XX/XX/XXXX, which listed my present loan payment as {$1100.00}. It further noted that the surplus in my escrow account was being retained by XXXX due to a delinquency. However, with the loan modification in XX/XX/XXXX, my loan was brought current, and I had made all monthly payments due since that time.
I received a Notice of Default and Intent to Accelerate from Flagstar dated XX/XX/XXXX and an Act 6 Notice of Default and Intention to Foreclose from Flagstar dated XX/XX/XXXX. I also received a notice from Flagstar, dated XX/XX/XXXX, stating that my loss mitigation application was incomplete.
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| 03/20/2016 |
Yes |
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- Credit decision / Underwriting
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Web |
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Flagstar Bank has taken so long to fulfill each step of the process in my short sale, that I have been in short sale for more than 15 months, have lost XXXX buyers ( the last buyer in XXXX XXXX ) after Flagstar refused to respond to my Short Sale Team at XXXX XXXX XXXX. Arizona for mroe than FOUR months. I have now been sued by my HOAs attorneys and have received a letter of intent to wage garnish, while I struggle to keep the electricity on, deal with medical testing, and to keep up a house I can not sell because of Flagstar 's Negligence. Also, XX/XX/XXXX, before I put my house up for sale, Flagstar REFUSED through the loss of my paperwork three times, to allow me to obtain a Workout for my mortgage, so I applied for HUD assistance and obtained it. However, I failed to be able to regain my footing in the job market fast enough, had to work odd jobs etc. and finally took a job paying XXXX % of what I made when I bought my home in XX/XX/XXXX. I came out of the HUD program in XXXX XXXX when I put my house on the market and sold it XXXX times, each time losing the buyer because of Flagstar Bank, despite my having XXXX Real Estate advocates who have a phenomenal track record in processing short sales here in XXXX Arizona. I did not find out about CFPBs action against Flagstar XX/XX/XXXX until this week, but it seems I fall into this category of consumers, as well. I am now being threatened with wag garnishment because the XXXX Lien Holder 's ( my HOA ) attorney is no longer honoring the agreement they signed to receive their payment at the closing of my house. Of course, if Flagstar Bank continues to force me out of short sale, there is no way my HOA can get their money owed. I also lost my Hazard insurance DURING the short sale because Flagstar, who pays the insurance out of my mortgage illegally informed my insurance company ( XXXX Underwriters who are contracted by XXXX ) that my home was in short sale. XXXX INVENTED a problem with my paperwork, lost said paperwork for a claim filed more than 2 years previously with my roof damage, and claimed I never sent them paperwork and photos, even though they approved the claim and paid me ( and then they later RENEWED my insurance without a problem -- why would they renew my insurance again if there was a problem 2 years before? ) So the this required Flagstar Bank to buy insurance they claim cost them {$3000.00} per year to cover my house during the short sale, which is added onto the closing costs, thereby reducing the HOAs and HUDs cuts further. Add to this Flagstar Bank 's refusal to cooperate with my Real Estate Team and processors, and you have the consumer taking the brunt of the Bank 's negligence after 15 months of short sale. I have no money for a lawyer at this point and wage garnishment will mean not being able to keep my utilities on. I live in a rural area and am barely able to afford to keep my XXXX year old vehicle on the road. Please assist me and let me know what I can do to stop the actions against me resulting from Flagstar Bank 's refusal to work with my Real Estate Team during the last XXXX offers on my house. Thank you.
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| 06/10/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I have been attempting to end my COVID-19 Forbearance plan with my Mortgage company, Flagstar Bank XXXX for over a year.
I requested a Loss Mitigation Application from Flagstar Bank in XX/XX/XXXX ; and received the application in the mail on XX/XX/XXXX. After completing the application I submitted all the necessary documents and application to Flagstar Bank Via fax on XX/XX/XXXX. I then received notification, Flagstar needed additional documentation. Although these 'additional ' documents were sent with the initial application Flagstar Bank suggested I upload the documents through the online portal to ensure it was not a fax error.
I submitted all documents through the online portal on the Flagstar Bank website and was finally offered a " Disaster Modification Agreement '' to bring my loan current ; this was dated XX/XX/XXXX. Although I agreed to the terms of this Modification Agreement, I notified Flagstar Bank I there were errors in the legal documents that needed to be corrected prior to my signing, notarizing and fully executing the Modification Agreement. In XXXX, XXXX I received the same Modification Agreement ( with the same terms ) that was suppose to have the errors corrected ; however, there were no corrections made. I again notified Flagstar Bank of the errors and requested the corrected Modification Agreement. Finally, on XX/XX/XXXX @ XXXX XXXX I received the Corrected Modification Agreement. I signed, notarized and mailed back the fully executed documents in the XXXX packaging slip that Flagstar had provided on XX/XX/XXXX.
Upon follow-up of the process, it was explained to me there may be shipping delays due to COVID-19 delays that were being experienced in addition to the holiday season. I continued to wait for finalization of the process from Flagstar Bank.
In XX/XX/XXXX, Flagstar Bank then advised me the XX/XX/XXXX Modification Agreement had been closed and I would have to complete the entire Loss Mitigation Application process again. When Flagstar sent me a new " Loan Modification Agreement '' dated XX/XX/XXXX, the terms were much different and the interest rates were much higher than the initial plan I agreed to in XX/XX/XXXX. Flagstar expressed there was nothing they could do to assist me and could not explain what happen to my XX/XX/XXXX agreement.
As I was trying to escalate this issue with Flagstar Bank Supervisors, I received in the mail via XXXX on XX/XX/XXXX my copies of the XX/XX/XXXX Modification Agreement which was FULLY EXECUTED, signed and notarized by both myself and Flagstar ; in addition, the cover letter provided with my copy of these documents stated " Enclosed for your records is a copy of the fully executed Modification Agreement and/or Partial Claim Agreement '' and my COVID-19 forbearance was closed out.
Flagstar is now telling me, this XX/XX/XXXX letter and fully executed documents are not valid and I will go into foreclosure if I do not agree to the newly offered Agreement with higher interest rates.
I feel that Flagstar Banks errors have created substantial complication in addition to an increase of financial liability for me.
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| 01/17/2019 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Can't close your account
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Web |
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This will be a long tale. To begin with XXXX XXXX had sold several branches in the Midwest to Flagstar Bank. Included with this sale where several accounts opened in said branches. I live in Utah and was not aware of said transfer until the day before ( XX/XX/XXXX ) when I checked my spam email and saw a notice about my XXXX XXXX account from Flagstar ( bank I had never heard of ) after investigating I found out about the transfer and that I was affected by it. The closest branch I can find on the map is 23 hour drive away ( no stops ) I did not want this account that far away because it was my main checking account used for EVERYTHING. So I pulled all the money out of said account and started fixing all my payment accounts. So far I'm left with three that I still had issues with ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX ). I called Flagstar on the first day that they said it was open after the transfer ( XX/XX/XXXX ) and after finding the phone system down I gave them time to get up and running so I called them on the XXXX I couldn't get through before I had to go to work ( 2 hour time zone difference difficult to call during the day ) I called again on the XXXX and got through. ( called again on my way into work ) After discussing that the account was unwanted and I wanted it closed. They stated that I needed to send a letter stating my intent to close the account. I also found out that overdrafts happened because I had purchased lunch on XX/XX/XXXX, and that they wouldn't close the account because I had a negative balance ( {$3.00} ). I decided to wait until I got the monthly statement so I could make sure that I got all charges and such accounted for and I wouldn't be surprised by more reasons to not close the account, but the statement was lost in the holiday rush The next letter I got from Flagstar this month was more overdraft notices. I contacted XXXX XXXX and they have started the refund of payments made. I also contacted XXXX XXXX and they have started their Refund of payments. XXXX is another issue that I'm currently trying to look into. I contacted Flagstar today ( XX/XX/XXXX ) to request that the account be locked so that we could reconcile the account so it could be closed after the refunds where made so that no more surprises accidently went out ( yearly payments I may have forgotten ). I went through a round of people ( 6 people ) trying to get me to pay them the deficit due, each time asking for the account to be frozen until it reconciled only to be told " we don't do that '' before being passed to the next person/department. With the 6th person I started asking why they couldn't and was passed on to yet another person. The last lady tried to answer my questions with vague reasons that didn't define anything. So I asked for the Policy location on the freezing of account so that a layer could find it in the charter. All I was told was " its because its not Fraudulent ''. That said all payments made from XX/XX/XXXX and XX/XX/XXXX from XXXX XXXX, and XXXX XXXX are in the process of being returned per conversations with those companies as of today.
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| 03/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My loan is being transferred from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ewing, NJ To Flagstar Bank XXXX XXXX XXXX XXXX, MI XXXX I received notice from XXXX bank about the loan transfer on XX/XX/2022, in a letter dated XX/XX/2022.
The letter states that XXXX will stop accepting payments after XX/XX/2022 and Flagstar will start accepting payments XX/XX/2022.
I called Flagstar to pre-arrange payments on XX/XX/2022 and inquire about online payments.
The flagstar agent told me they could not access my loan in their system ( I provided both the old and new loan numbers to them ). They told me that I could not arrange for payments until their system was updated, even though, according to the transfer letter, my loan payment is due to Flagstar on XX/XX/2022 because XXXX is no longer accepting my payments.
XXXX had been auto-drafting payments from my checking account for the duration of my loan with them.
Flagstar refused to help me set up auto payments prior to their indicated due dates for payments.
Flagstar sent me a transfer letter dated XX/XX/2022 and received XX/XX/2022 and indicated that I must register and log in to their payment system to continue the auto-draft payments when they take over my loan XX/XX/2022.
The flagstar online system ( flagstar.com/myloans ) will not allow me to register with the information that is recorded on my loan. The bank refuses to accept payments from me after the transfer date unless I mail them.
XXXX online payment system shows that my loan payment is scheduled to auto-draft to them on XX/XX/2022 and I am not allowed to cancel this auto-draft payment.
Flagstar phone agent supervisor tried to assure me that there was nothing I need to do to transfer the auto-payments to Flagstar, even though the letters I received from them indicate otherwise. When asked to provide the assurance in writing, the agent refused to do so.
I do not feel that loan servicers should be allowed to transfer my loan without advanced notice, and I do not feel that my payments should be due to the new servicer when they have refused to allow me to register in their systems.
I also do not feel that it is legal for XXXX to auto-draft my payment amounts AFTER the loan has been transferred to Flagstar.
I am concerned that I will have to claw back my money from XXXX online payment/auto-draft system and it will be impossible to mail the payment to Flagstar in time for the due date that they have specified.
If these banks are going to force consumers to do a bunch of paperwork due to a loan transfer that the consumer did not request, and did not choose, they should make the transition of online payments seamless, without causing worry or additional footwork to get the money to the right place on time.
I have perfect payment history on my loan and I do not wish to have my credit or payment records impacted due to the negligence of Flagstar bank, who can not seem to set up their payment systems in time for customers to make payments before the due dates they're stating in their transfer notices.
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| 04/26/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
Older American |
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I purchased a house on XXXX XXXX, 2015 - financed through XXXX XXXX XXXX out of XXXX XXXX, CA. I obtained a FHA fixed rate loan - payment {$2100.00} mo. I received a notice from my bank a couple of weeks ago stating that my payment is going up $ XXXX month!! This raise is due to insufficient impounds. I am short {$4500.00}. In addition, my payment will not be {$2100.00} a month, but {$2400.00}. In reality, my payment was NEVER going to be the {$2100.00} a month I had agreed to. Although I know that taxes can change when you buy a house, this amount is unreasonable. Also, my country tax assessor informed me that my taxes did not go up, they went down. I know that all parties were aware that my taxes were high and that I have a XXXX. I not only spoke with the real estate lady about the high taxes, I also talked with the lender on several occasions about my high taxes. I feel that my lender intentionally misled me as to my monthly payment knowing that I would not accept the {$2400.00} payment, I would not have bought the house. I had told the lender I would NOT do a {$2400.00} mo payment on numerous occasions during my house hunting and during the loan process. The lender asked me if I would do the $ XXXX month payment, and I agreed. When I recently confronted the lender with my " new '' payment amount, he claimed they calculated my taxes at the allowed XXXX % of the sales price. When I was obtaining my loan, I had spoken with my lender on several occasions about my taxes being high and he assured me that the payment he quoted me accounted for piti. I feel the lender deliberately misled me into believing that my payment would be {$2100.00} a month, knowing that a year later I would find out the truth and could do nothing about it. I am a XXXX year old single woman. Although I have a good income at this time, I plan to retire in the next 3 to 4 years. I am already having health issues. When I retire, my income drops considerably. I will not be able to afford to pay a $ XXXX monthly payment. My goal was to use my extra income to pay on the principal for the next 3 years and then refinance to a lower payment when I retired so I could afford the monthly payment. Now, thanks to my lender 's " miscalculations '', I will not be able to afford my home in 3 years and will be forced to lose it or sell my home. I no longer have the " extra '' income to pay my loan down thanks to my new payment. The reason I know that the lender was aware of my high taxes, in addition to talking with him, is it was disclosed on the preliminary title report which the title officer said all parties received. I thought that California was a full disclosure state - I hardly think that {$720.00} a month or even the {$260.00} a month increase in payment was full disclosure. I know people who do n't qualify for their loans based on those amounts. I thought I was protected and safe with a company referred to me by my XXXX XXXX XXXX and with a FHA loan. I am now worried about whether I will be able to keep my home and feel very cheated and violated.
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| 09/30/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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We are going out of Forbearance beginning XXXX. I called Flagstar at the beginning of XXXX and asked for a modification. I told Flagstar we could resume payments, but not if the payment wasn't lower than our current amount. I called on XX/XX/21 to follow up because I hadn't heard anything on the modification. They said documents were sent out XX/XX/21 on the approval. We did not receive any documentation and didn't know of any new payment. When I called on XXXX they said we were approved for a payment that was more than what our previous payment was. I asked about the VA Covid Refund Modification and if we were considered for it. They couldn't give me an answer about what the modification consisted of and kept passing me off to another person. I stayed on hold for 30 minutes and no one came back to help me. Before they passed me off to someone else, they told me I needed to go through loss mitigation since we couldnt pay the amount of the new payment. Through loss mitigation, all our expenses and income etc. would be evaluated, which I do not feel should happen because of the VA Covid Refund Modification that is available, and lenders are to apply this program.
I called back on XX/XX/21 and spent an hour on the phone and they told me the amount in arrears was added to the loan, the interest rate stayed the same, and it wasnt extended in the number of years. There was no modification, only adding what was past due to the loan amount, which increased the monthly payment. This is not a helpful solution, especially since I specifically told them we had to have a lower payment. This option sets us up for foreclosure. Flagstar continued to say it couldnt be appealed since we didnt respond. We didnt respond because we didnt receive any paperwork. The first knowledge of a higher payment was on XX/XX/21 when I called to check on the status like they instructed me to do if I hadnt heard from them.
After being sent to another person again and waiting on the phone for another 20 minutes for someone to help me, I was told the underwriter always looks at all programs available. This is not a true statement. The VA Covid Refund Modification was not taken into consideration on our modification. If it had, the payment would have decreased based on how the program works. This is a disservice to a veteran and family with no control over the situation due to the pandemic. I was then told if I complete the documents through loss mitigation, it will open up all options for modification. All options should have been considered in the first place. I shouldnt have to provide any paperwork because the VA Refund Modification does not require that evaluation, its approved automatically.
Our loan should be modified immediately using the VA Covid Refund Modification sent out XX/XX/21 from the VA Benefits Administration in Circular XXXX resulting in a lower payment. If our payment is not lowered, we will be forced to foreclose on our house as a result of Flagstar not being willing to help in any way possible.
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| 02/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My complaint is against Flagstar Mortgage. Their address is XXXX XXXX XXXX, XXXX Arizona. XXXX.
My house burned down on XX/XX/XXXX. All of my insurance proceeds were given to Flagstar.
At the time of the fire, I owed less that {$350000.00} on my house. The insurance proceeds were more than that, I don't remember the exact amount. I signed a PROPOSAL with a contractor and sent them the information they requested, including the contractor 's licensing information, etc. This proposal was not a firm contract. An amount of {$120000.00} ( rounded off figure ) was sent to the contractor in XX/XX/XXXX. At that time, the contractor had not even set foot on my property. No work was ever done by this contractor. To make a long story short, the contractor filed bankruptcy, did not complete any of the houses he started, and charged me {$24000.00} for " overhead expenses '' when a final contract had never been signed. I sent a letter of termination to this contractor in XX/XX/XXXX.
I signed a new contractor with a different contractor in XX/XX/XXXX. Despite the fact that this contractor gave me specific amounts of money due at various times, Flagstar will not give them money that they are owed. I have given my contractor approximately {$300000.00} of my own money to keep them up-to-date on my contracted payment schedule. My contractor has done well over the amount of work that the mortgage company holds, yet they will not release funds that my contractor is due. The value of my property alone is worth well over what they ever held, as it is prime real estate on 6+acres.
In addition to this, Flagstar has never paid me any interest on the money they are holding in my investment account. I would think that I should be due interest, as well as interest on the money that they erroneously sent to my original contractor, who did nothing. I do not have a specified person to communicate with through Flagstar. They have a " bank '' of people manning the phones, and almost every time I try to speak to them about anything, I spend over an hour trying to get an answer. I have documented these calls, and I would estimate that over the course of the 2-1/2 years, I have spent over 100 hours on the phone trying to get answers to my questions. Their system is definitely flawed. I have written them letters and received no response.
What I would like is for the money that is due to my contractor to be released. I have been without a house for over two years, and I want this house to be finished. I have never missed a payment, and now I am paying for the house that is yet to. be completed as well as rent. I really need to get this house finished, and I feel that Flagstar is delaying that from happening. I also think that they should be responsible for the amount that I did not get back from the original contractor. By the way, the original contractor NEVER asked them for that money. Flagstar sent it to them without even being asked. This is another factor that I have tried to discuss with Flagstar to no avail.
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| 03/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage company ( Flagstar Bank XXXX has continually treated me with disrespect and made decisions without my consent or knowledge.
They purchased my mortgage and began servicing it in XXXX, but they did not reach out to me or my property manager. My old lender forwarded payments for three months but ceased doing so then, and I got calls about an overdue payment on my home to a bank that I had never heard of. My credit was affected.
Last year ( XXXX ) they claimed I was late on my taxes, however my county shuts down their online payment system for several months. My check sat in the mail room during this time, as the office was closed due to COVID. Official records listed my payment as late, even though it was in the mail room the whole time.
They instigated an escrow account to pay my taxes, and once they did ( and the online payment option with my county was restored ) I immediately paid the full balance and instructed the county to return the check to me. However, Flagstar refused to remove the escrow account, stating that because I was late on my taxes ( i wasn't! ) they had to collect it according to the terms of my mortgage. Since I paid online as soon as I realized the check had not been cashed, my payment data was listed several months later, despite the fat that I had paid well within the allotted timeframe, my check just hadn't been cashed.
They began charging additional money to cover escrow balance- but they still continued with automatic payments for the mortgage payments alone, on top of the payments I was making for the new balance! I discovered this months later, and had to fight with them every step of the way to get my money returned to me. They kept applying it to the principal, which I did not consent to. And several times I was told that overpayments would be applied to my monthly payments, but that turned out to be a lie as well, and I had to start the whole process over again a second time.
Finally, the escrow amount calculated was nearly three times what it should have been. I pointed out the error earlier this month and I had to wait two weeks for a clarification, and they made a mistake in calculating my monthly amount due. I demanded my money returned to me.
Today I got a call saying that money money would be returned, but not the correct amount, about {$1300.00} dollars short. I asked why the discrepancy and I was todl that it was a " cushion ''. They have taken money from me again for a use I have not consented to, yet again!
I am filing paperwork with them to stop my escrow account but I do not imagine they will agree to do so. At every turn I've been told that no exceptions can be made because " that's how the system works ''. When filing complaints I get calls from people not in those departments who do not have the information I need or the authority to fix anything. Half the time they are rude and blame me for the problems their mistakes cause.
They have proven themselves to be unsuited for the task of servicing my mortgage.
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| 05/03/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for loan modification last year with the help of a hud counselor. The bank is Flagstar bank. They put me on 4 months of pretrial payments which I made. They approved me for final modification starting XXXX of this year. They requested a power of attorney which I had an attorney prepared fro me and the reason they says is because my husband was XXXX and I signed the medication application without him which they were ok with at the beginning when the hud counselor asked. I got that document for then signed by my husband which allows me to proceed. I made my first modified payment in XXXX and XXXX, and each time I called I asked what was going on. They said they were trying to take my husband off the mortgage and deciding with underwriter /lawyer and the rep said they will get back to me. I called numerous times leaving messages for my point of contact who never called or emailed me any information. I was waiting and I called and was on top of everything. I realized that something was going on and no one was calling me back. I even requested to talk to the manager who never called me back to complain about my point of contact. They started to talk about a quit claim deed ( I called the lawyer who prepared my Power of attorney paperwork he told me the cost ) He then called the next day and said why is this bank ( Flagstar ) asking your for a quit claim deed he said your husband is not on the deed just you. He said If they look on the XXXX XXXX website they could pull the info. The bank has now requested me to reapply for the modification so I had to gather documents again, I delivered all of it to my hud counselor. I call the bank two times to let them know and to clarify why they need a quit claim deed but no one never called me back. I was upset and frustrated because the deadline to have all documents in was until XX/XX/2019. I called and spoke to a rep that asked if I was divorcing or giving up my house I said no. She said I should write a letter stating that I had no intentions of divorcing and my husband is XXXX which I had mention in my hardship letter. I pulled the document form the XXXX XXXX website to show I am sole owner of my home. My hud counselor sent in all the documents around mid this week via fax and email. I finally received a call from my new point of contact XXXX who said they are now reviewing the documents and then In 5 days it will go to underwriter. I decided to call back my hud counselor and explained what was going on.
I called to make my XXXX payment and the rep told me that I am in preforeclosure and could not accept my payment. I was really upset because the bank received everything and now asking for another document which did not seem necessary and expensive on me. I feel there has been serious lack of communication, and I have XXXX kids and struggling on my own. I applied for a modification to get help to stay in my home not to loose my home. Please help me and others. this in unfair practice. My credit is also messed up because of this.
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| 02/18/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am filing a 2nd complaint to the CFB. First, complaint was XXXX an there has been zero resolution. Unfortunately, the CFB did nothing to assist other than notify Flagstar I complained. The response letter I received from Flagstar was of an upmost joke. The office of presidents XXXX XXXX and XXXX XXXX have been unresponsive to numerous voicemails left asking for there time to discuss. I am now filing a second complaint because Flagstar is withholding an appraisal they received on XX/XX/XXXX. It is now XX/XX/XXXX and I have not received this even though in my contract it states I will receive any appraisal. They are now 4 days past the 72hr received mark. Beyond that there team keeps recirculating the same questions, questioning proof of funds for the initial land purchase when all documentation for there questions have been sent over in XXXX upon initial loan application, again in XXXX, again in early XXXX, again last week, again on XX/XX/XXXX, and again XX/XX/XXXX and as of today they are noting the documentation is not there and wont guide me to what will solve there questions. Beyond that XXXX XXXX who was an escalation POC prior to my first complaint has ignored all lines of communication since XXXX. I have relayed multiple emails, calls, voicemails with zero response. Furthermore, at this point they have shown extreme negligence, false claims, now breach of contract, withholding appraisal which I am beginning to believe they are withholding said appraisal as it came in at a value that was sufficient to fund, but they are trying to manipulate and get the appraiser to change this so they don't have to fund the project. As speaking with my agent she noted the appraiser had spoken with her about details of the build and both had agreed the comps on the appraisal fit the criteria of the build and where great comps. Now notation from Flagstar this morning states The appraiser is doing their due diligence to see if there are going to be enough similar sales available to provide a credible appraisal. There is a very real possibility we may not be able to obtain a credible appraisal on this property, all parties involved need to be aware of that. Thus leading me to believe they are trying to persuade said appraiser to change his original submissions. At the time I spoke with XXXX XXXX when I formally escalated internally to Flagstar I pitched my case and he was able to assist in moving things forward, but in that conversation he did mention grounds for getting a lawyer involved due to the circumstances at that time and that by doing so could give further resolution. Now as this loan progresses more than 3 months since that conversation, I feel the case is getting stronger to the negligence, false claims, now breach of contract, now withholding appraisal, and presumably appraisal fraud that the insertion of a lawyer may be in my best interest since the CFPB escalation path was unsuccessful the first time so I am hoping a second complaint will bring this head ache to a close.
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| 04/10/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Servicemember |
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My mortgage company Flagstar has illegally withdrawn close to {$10000.00} from my bank account in the last 4 months, has mismanaged by loan and lost sensitive paperwork pertaining to my account access, has refused to acknowledge legal, signed paperwork and refuses to fully refund me. Counting the legit mortgage payments and the illegal withdrawals Flagstar made from my bank account in the last XXXX months, I am now missing nearly {$18000.00} and have nothing left in my bank account. XXXX since I bought my house 2 years ago, I 've tried to add my wife as an authorized user on the mortgage account multiple times. This requires a notarized faxed form. We have filed it multiple times to Flagstar 's " research '' department with confirmation of receipt, and even called and received verbal authorization that my wife is a user on the account. Yet, sometimes we have a problem with our mortgage, my wife is still barred from accessing the account and the agent will tell her they have no record of her information. How can my wife 's personal information, like her SS number, only " sometimes '' be recorded on the account? There is clearly a major mismanagement of paperwork. XXXX, this XXXX, we filed a form to make a XXXX mortgage payment. We had clearly checked the box indicating it was a " principle '' only payment. Despite our signatures on the paper, XXXX decided that my wife and I " must have made a mistake '' and overrode our directions to file the XXXX payment as a regular mortgage payment. We received no notification this had happened and happened to notice it on a later statement. Getting this reversed took an hour long phone conversation. Our XXXX problem came when we elected to pay biweekly payments rather than a single monthly payment. The paperwork was filed and the biweekly payments began, and we received verbal confirmation that the full monthly payment debit from our bank account was cancelled. We were told that due to the XXXX up with the XXXX principle-only payment in XXXX, we 'd have to make a few " catch-up '' full payments, so we were expecting a few extra deductions. After XXXX months and suddenly realizing there was no money in any of our bank accounts, we pulled our bank records and realized that Flagstar has taken as many as XXXX MORTGAGE PAYMENTS some months, XXXX biweekly and full monthly payments, resulting in the unauthorized removal of thousands of dollars from our bank account. In XXXX months, a total of $ XXXX has been removed. We called and Flagstar immediately told my wife again she was not authorized to access the account and they had no record of her. Flagstar now is refusing to process me a full refund of the nearly {$10000.00} citing " regulatory reasons '' - despite the fact I now have no money in my bank account. Counting the legit mortgage payments and the illegal withdrawals, I am now missing {$18000.00} in XXXX months. This is utterly outrageous and a clear sign of a bank that needs a lot more regulatory oversight than it currently has.
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| 10/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I have paid my mortgage to Flagstar Bank, XXXX, MI, of {$1900.00} every month since closing in XXXX, XXXX. On my XXXX or XXXX, XXXX statement, I noticed that my payment was escrowed for homeowners insurance. I promptly called Customer Service to inquire about this since I never signed up for escrow and pay my insurance and taxes directly. I had my insurer send the appropriate documentation confirming that the insurance was paid up to date. A Flagstar Bank 's Customer Service rep confirmed in a later call that it was up to date and my mortgage would be put in order, Escrow account would be closed. Every single subsequent call with this Bank 's service people confirmed by the end of our call that everything would be corrected and put in order ; the error would be corrected. Throughout this period, my payments have been continued every month automatically from my bank. A late fee was waived due to their error in XXXX, XXXX.
Every single month since XXXX or XXXX, I have gotten calls, and now letters, from their Loan Mitigation Department ( Collections. ) According to my records, I have called on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, early XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX, I even sent a Registered Letter to the Loss Mitigation Department and copied by Registered Mail, XXXX XXXX XXXX, Flagstar Bank 's Head of Servicing, to explain ( again ) the problem and requested that they move the funds from the Escrow and suspense accounts, which I have been told since the XXXX call would be closed, applied to my principal and interest. I received absolutely no reply to this letter.
I followed up again on XX/XX/XXXX with " XXXX '' in the Escrow Department which was very promising. She totally understood the problem, made the appropriate computer notations and instructions to escrow/suspense account personnel, and said it would take 3-5 days to make the corrections and apply the escrow and suspense to my P & I. Today, XX/XX/XXXX, I received yet another letter from XXXX XXXX dated XX/XX/XXXX, to " consider your options. '' In my entire career in the mortgage securities business as an XXXX in the XXXX XXXX divisions of major reputable corporations, I have never seen nor been victimized by such egregious incompetence. With a 2.75 % mortgage at stake, I almost understand it, but they signed a contract to service my loan and I will continue to pay it.
However, inasmuch as there may be harassment and/or fraud involved ( perhaps??? ), I request that my case be reviewed by the CFPB. I have followed up monthly and diligently with Flagstar Bank since XXXX or XXXX. It is now almost 6 months where their employees have said that they have resolved this issue, yet their Collections Department continues to call, send letters and apparently no one, including XXXX XXXX, EVP and XXXX XXXX XXXX has resolved the issue on my outstanding loan of $ XXXX.
I have documented all calls, and can send documentation, letters, notations of the calls, and statements, etc.
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| 05/19/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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On XX/XX/XXXX, I received loan modification paperwork by Flagstar Bank to modify my mortgage loan on the property I occupy as my residence. Included in the loan modification was a partial claim promissory note to the Department of XXXX XXXX for {$43000.00}. The loan modification updated the new principal loan amount to {$200000.00} from {$240000.00}. The partial claim accounting conducted by Flagstar Bank violated federal code ( Title 38, Chapter 1, Part 36, Subpart F, 38.4805 ) by allowing for additional funds that were not authorized by the partial claim program to be used to modify the loan. The original mortgage payment was {$1300.00}. During the COVID-19 pandemic I was granted a forbearance of 12 contractual payments, totaling {$16000.00}. Using 38.4805 as guidance the amount for the partial claim should have been {$16000.00}. I signed the loan modification documents assuming that Flagstar followed the required federal guidelines for the partial claim instrument. The loan modification paperwork I signed, including the partial claim loan promissory note, stated that the partial claim loan was " not assumable without the approval of the XXXX of XXXX XXXX or its authorized agent ''. I realized their accounting error in XXXX of XXXX. The second federal violation occurred when in XXXX I attempted to refinance my home loan through another lender ( XXXX XXXX ) in XXXX of XXXX. The underwriters at XXXX XXXX found that Flagstar had issued a secondary XXXX on the title of my home without the approval of the Department of XXXX XXXX, and XXXX Mortgage had not received any information from either the VA or Flagstar regarding loan pay-off amounts to complete the refinance. When I attempted to obtain the payoff of the entire loan through Flagstar in XXXX of XXXX, representatives of Flagstar directed me to the VA and XXXX XXXX ( servicer of the partial claim ). After speaking with representatives of the VA, the VA had rejected the partial claim submitted by Flagstar due to insufficient information, including the accounting used to calculate the partial claim. XXXX XXXX has no record of the partial claim submitted to their offices. Flagstar fraudulently initiated a lien on the title without having received permission and approval by the XXXX of XXXX XXXX ( or his/her representative ). Flagstar was directed in XX/XX/XXXX by a supervisor at the XXXX XXXX XXXX XXXX XXXX to releases the partial claim XXXX on the title, yet to this day has still not corrected their error or released the lien. Due to the mismanagement of my mortgage account, I am in immediate danger of losing my refinance terms and opportunity. My attempts to reconcile this issue with Flagstar have been unsuccessful, including at least 10 phone calls between XXXX and XXXX of XXXX. Flagstar Bank is also attempting to violate the terms of the loan modification by adding the {$43000.00} to the total mortgage loan amount owed without prior agreement by myself or the Department of XXXX XXXX.
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| 12/03/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
Older American |
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My home was foreclosed. The particulars include 42 months of negotiation with the lender to no avail, including filing bankruptcy twice, once a chapter XXXX, then again a chapter XXXX, each with a stay of foreclosure provision. Each time asking for a " workout '' to restore the loan status to 'current '. I filled out documents many times forwarding personal and private financial information to the lender / servicing entity. During this process I received several inquiries and solicitations from third party law firms suggesting they would take up my cause and would help in getting a remedy, ie refinance, short sale, deed in liu, loss mitigation, etc. one of the options put forward was the real possibility of something called a motion for quiet title, which would qualify because my note and title were separated twice rendering the mortgage invalid, that is it ( the mortgage went to XXXX twice. One of these firms indicated my case would be a slam dunk because of twice going to XXXX and because I am a military veteran, and I have an XXXX child living with me. At one point the lender offered a trial loss mitigation with all the provisions spelled out. I fulfilled all requirements in a timely manner then called lender to ask whats next? The response was, " just keep sending payments ". I said, " I will do that when I receive a statement showing how those funds were applied. The lender was unresponsive, so I stopped additional payments. When I called after another month, I asked out of frustration, what about a short sale. They explained how a short sale worked and then after another month told me I did n't qualify for said short sale according to FHA rules. I asked for any other provision and they said they would mail me something. After another month I received a slick shiny packet, first item was a marketing piece about a short sale, and a second piece about a deed in liu. As notification of foreclosure sale time and date approached I signed a listing agreement with a realtor who assured me a short sale could work if he could get a contract signed, which he did. XXXX XXXX XXXX ruled the form submitted was the wrong one even though it was on the lending companies letter-head. That letter included an acceptable form which required a notory. Even though this requirement was was announced one day before sale date, said notory was obtained and the form was forwarded to the lender. No response. On the sale date I called the lenders atty, stating the obvious, they said all they needed was a call or fax from lender to reschedule the sale. I then called the lender to convey verbally the message from their own atty 's, the single point of contact put me on hold and after indeterminate amount of time, and returned to the call saying, " thank you for your patience, but the home was sold at auction ''. This occurred on XXXX XXXX 2015. To date ( XXXX XXXX, 2015 ) I have not received confirmation of such a sale. I think something is a miss.
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| 01/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Incorrect information on your report
- Information is incorrect
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|
Web |
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My mortgage was acquired by Flagstar Bank in XXXX, XXXX. They took over as mortgage servicer, but the holder of " mortgage debt '' is XXXX XXXX XXXX XXXX XXXX. See attached documentation of the mortgage transfer. As the mortgage company servicing the loan, and according to the Consumer Financial Protection Bureau, Flagstar Bank is required to assist myself as the consumer with anything required relating to the mortgage. In XXXX, XXXX, my husband passed away. Although my name is the only name on the mortgage, both of our names are on the title deed. In May, I followed procedure and contacted Flagstar Bank to begin the process of transferring ownership of the title. No one ever contact me. I contacted them again in XXXX, XXXX as there was no action. I sent a follow-up email requesting again that they take action to XXXX. I actually forwarded the original email, which contained all of the necessary documents as I had previously been advised. This was done to make sure that they did in fact receive yet again what they needed to comply with the request. I received an email response from XXXX XXXX XXXX stating that they " do not do that. '' There was an attempt to dissuade me from continuing to pursue the transfer of ownership by stating, " Your name is already on the mortgage, '' which as nothing to do with the title. I replied again and advised her that I was following the procedure as I was advised and reminded them that as the mortgage servicer they do provide that assistance. XXXX XXXX wrote back again, refusing to assist in this process, and then further stated that she suggest I " seek legal counsel. '' This is a violation of Regulation X of the Consumer Financial Protection Bureau ; Section XXXX entitled " General Servicing Policies, Procedures, and Requirement. '' More specifically, Section XXXX ( b ) ( 1 ) ( ii ) which states that a mortgage servicer must, " ... Investigate, respond to, and as appropriate make corrections in response to complaints asserted by borrower. '' They have also violated Section XXXX ( b ) ( VI ( a ) and ( iv ) which states that a mortgage servicer must, " provider owners or assignees of mortgage loans with accurate and current information and documents about the mortgage they own. '' I further question Flagstar Bank 's ability to service the mortgage for my property located in Colorado when as of XX/XX/XXXX, the second inquiry of the Sec of State records, they were not found as a registered business in Colorado. Although XXXX XXXX XXXX XXXX XXXX is the holder of the title, Flagstar Bank is still the subservicer of the mortgage. All mortgage statements are electronic. However, on the website while logged in, there is a logo of XXXX XXXX XXXX with a subline which states, " subserviced by Flagstar Bank. '' When the statement is printed, it states only " Flagstar Bank. '' See attached document containing references. This is a violation of the FTC " least sophisticated consumer '' standard.
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| 07/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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To whom it may concern, I initially reached out to Flagstar Bank ( corp office in MI? ) around XX/XX/2021, with regards to refinancing a couple of current mortgages I have. One of my mortgages was with another lender, and the other with Flagstar Bank already.
I was immediately contacted by phone from a representative of Flagstar Bank. The individual provided an initial phone interview and gathered some information from me.
He also informed me that the whole process would take about 90 days or less to complete. A day or two later, I was contacted by email & phone from a mortgage loan processor. This person explained her role and advised me that she would need to collect additional pieces of information/documents from my wife and I, in order to proceed.
I'm being upfront and letting it be known that my finances are bit more complex than the average person 's, but my credit score is good-great, and my wife 's is great!
Over the next couple of months, I received periodic contact from the loan processor requesting additional ( redundant ) information. I followed along, thinking this is normal and was in range of the 90 days or less timeframe.
Several weeks went by with little to no communication from Flagstar. I followed the " Timeline to Close '' meter on their website as it pertained to my loan request status. As this meter stayed the same for several more weeks, I began to worry and sent emails to the representative and processor for updates. Numerous email communications I sent were responded to. Occasionally, I would receive other emails from the processor requesting additional ( redundant ) information, requested by the underwriters.
This went on for several more weeks.
Finally, my loan refi request I had with the other lender was " approved with conditions. '' The loan was closed on around the middle of XX/XX/2021. A bit more than 90 days.
Now, for the current loan that I have with Flagstar and the request to refi. Today is XX/XX/XXXX ( nearly 140 days later ). I have still not received much communication or response to my email status update requests. From the little email correspondence I receive, it is requests for the same information I have already provided to Flagstar. I'm told that my records have expired and Flagstar needs updated information, including to pull another credit report on my wife and I. Why?
My response to that is it's not my fault that Flagstar is dragging this whole process out. I still do not know exactly what sort of timeframe or even if a decision has been made considering my request. But yet again, this is the current loan I have with Flagstar I'm requesting to refi at a more competitive APR.
I have sent a request on Flagstar 's website to be contacted by some other contacts than the initial person 's assigned to me. This whole process has been completely frustrating and un-professional. If I have a choice, I will never do business with this lender again.
XXXX
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| 07/23/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
|
I XXXX from XX/XX/2017- XX/XX/XXXX and was on a deferment plan and did not have to make payments till XX/XX/XXXX. In this process I was with 2 different loan companies XXXX home loan company up until XXXX XXXX when the loan was transferred over to FLAGSTAR bank. During the entire time this deferment was in place I received a phone call from my wife stating someone stopped by our house, and letters in the mail stating we are behind on payments, and I called monthly to confirm that we had no payments on our home loan only to escrow until XX/XX/XXXX ( which is not XX/XX/XXXX that is on the deferment document ). Every time I called both companies I was on the phone explaining my situation every single time, as if no one kept notes or cared that they caused the stress on my family that they did monthly. I want to make this clear that every single phone call included at the end that I confirmed NO PAYMENTS on loan till XX/XX/XXXX from XXXX XXXX up until Apr XXXX, because I could not breath without knowing that this was confirmed since I felt I could not trust these companies due to the stress they were causing my family even as I was away serving my country. During the whole confirmation period of no payments I planned out how to fix my house and be able to pay everything off and get back to normal payments by XX/XX/XXXX. I have attached 3 quotes minus one for home improvements on my house with dates ( improvements only made due to phone conversations ending in me and associate for banks monthly stating no payments till XX/XX/XXXX ), one attachment for TSP loan against my retirement to help pay off things, documents referring to appeal for Flagstar that includes supporting documents and situations leading to the proposed falling behind of payments, current Flagstar bank statement and the only thing I'm missing to verify everything I said is the phone call conversations dating from the PRESENT back to XX/XX/XXXX with XXXX and FLAGSTAR BANK, because they wont review or release the conversations unless I have a SUBPEONA.
Currently my standing on my VA HOME loan is that I owe XXXX, XXXX XXXXt XXXX, Contractors XXXX, and TSP loan of XXXX. On top of everything I made a good faith payment to my loan in the amount of XXXX to principal on the house and I did not have to even make that payment. I also was always on time with my escrow only payments during the paper documented deferment period not the discussed and confirmed on the phone only of XX/XX/XXXX. Due to this issue FLAGSTAR has messed up my credit and I now have missed out on the opportunity to refinance from 4 % to 2.875 % on my VA home loan. I told my loan company that I would be good for my word and catch up, this is my final attempt to work with them in order to reimburse me for my physical and mental agitation for the past 2 years in regards to the improper handling of my VA home loan before I seek a lawyer to overcompensate me for these added stresses.
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| 01/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
|
|
My mortgage is serviced through Flagstar Bank in Michigan. They purchased the loan from another lender, so they are not the loan originator. I have my escrow account with them so that they can pay my property taxes and homeowner 's insurance. In early XXXX, 2020, I reached out to them about obtaining a payoff quote. When I called they noted this was not something that could be e-mail. They needed to mail it to me. I agreed. I was not advised of anything further. I received the letter with the payoff quote and on the back of the letter, there is a paragraph noting that requesting a payoff will put a stop on my account. What is not made clear is the stop time. 1 day? 3 days? 1 week? 1 month? Longer? My property taxes were due by XX/XX/2020. I happened to login to my account on XX/XX/2020 and realized my property taxes were not showing as paid. I contact the county and they noted they did not receive any payment. I reached out to XXXX and they noted there was a freeze on my account due to the payoff request made in early XXXX, 2020. The county would not waiver on the late payment and I was required to pay a penalty of {$440.00}. I then reached out to XXXX and requested that they reimburse me for the penalties I had to pay. After several weeks and many calls to their customer service department, I was contacted by XXXX XXXX who noted that due to the holidays, people were out of the office and he requested that I allow him until after the XXXX XXXX to get back to me, but he assured me this would be taken care of. I was contacted by XXXX XXXX after the XXXX XXXX and he assured me that his team was looking into the matter and would get the matter resolved. He then provided additional contact information for others at XXXX who would be more qualified to address my situation. I reached out to them without reply. I then received an e-mail from XXXX XXXX noting she would get me a reimbursement check via XXXX. However, once I provided proof that I had paid the property taxes with the penalty, XXXX changed their mind and noted that they could reimburse me from my own escrow account, but would not reimburse the funds through the bank, despite their error. I have always had sufficient funds in the account to address the property taxes. At one point, when I had called to follow up, I was asked 'did you call us and tell us to pay your property taxes? ' I noted I had not and in my many years of having a mortgage, I have never been required to remind my own bank to pay the taxes out of my escrow account. I have contacted numerous individuals at the bank and requested a denial letter in writing indicating why they will not reimburse me. I have yet to receive a valid response. I was advised that I can file a complaint here, but no resolution was offered by XXXX beyond paying me back with my own money.
I also specifically asked them not to reimburse me out of my escrow funds, but they issued a payment nevertheless.
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| 01/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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|
Web |
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XXXX through flagstar bank was a va loan that was transferred from XXXX XXXX XXXX XXXXXXXX that was established XX/XX/XXXX and with XXXX XXXXXXXX until sent to Flagstar XX/XX/XXXX until XX/XX/XXXX. However, they are reporting 13 late payments from dates XXXX until XXXX when Flagstar did not have the loan. XXXX XXXXXXXX XXXX is also reporting 12late payments all but XXXX date that Flagstar is reporting. XXXX XXXX XXXX ( XXXX dob XX/XX/XXXX ) filed an Affidavit through XXXX County Domestic Relations Court that he refinanced XXXX XXXX loan prior to XX/XX/XXXX and when I was served I provided a copy to the VA department via email with receipts and to XXXX XXXX XXXX through multiple routes. I thought XXXX would help me but instead they sold the loan to Flagstar Bank and sent me a goodbye letter and to look for the welcome letter. I even asked Flagstar to mail payoff balances, loan summaries, account details, etc to the XXXX County Court House daily and sometimes multiple times a day as they refused to accept Flagstar as the mortgage. Judicial Notice is taken in case XXXX regarding property address XXXX XXXX XXXX XXXX Ohio that the quick claim deed was signed by me XX/XX/XXXX and filed by recorder/auditor XX/XX/XXXX and also I provided in person a copy but was told I would go to jail for saying I had filed quick claim deed by XXXX XXXX XXXX I have purchased transcripts in case from the court for this matter to prove the situation. After XX/XX/XXXX it was established that I had filed XXXX deed I was told the case of contempt asking to jail me was purged but I do have all transcripts but the transcript for XX/XX/XXXX in front of Judge XXXX XXXX as the court reporter XXXX XXXX is typing up and has been paid XXXX to date through XXXX with XXXX XXXX. I am seeking help with my credit to remove the late 13 payments from flagstar and stop them from doing this to others as if they got me they got many, as well as the fraud on the divorce XXXX attempting and actually succeeding in fraud documented through court transcripts, credit reports, separation agreements that merged with divorce decree, even the mutual agreement that was unethically obtained by XXXX XXXX and XXXX XXXX stating it was only for XXXX to refi and the document would not be used in any other way .... but then was sent to court as mutual agreement and the court acknowledges that they never serviced me. The mail all leads to XXXX XXXX XXXX XXXX, OH XXXX owned by XXXX XXXX. My juror summons from XXXX county court also was tracked with case numbers through the usps inspector department as supposedly it was a federal crime to forward mail of an ex spouse to a XXXX XXXX XXXX XXXX sheriff says its civil not criminal. Court laughs at me. Please help. XXXX lien XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Oh XXXX property address. XXXX originated as an interest rate reduction loan through the va and changed from XXXX to XXXX XXXX. Thank you for your time.
|
| 02/21/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
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|
Web |
Older American |
|
On XX/XX/XXXX I took a home equity loan for US {$55000.00} from XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL XXXX.
After signing I received a letter from FLAGSTAR BANK, located in XXXX Michigan, ( now in XXXX arizona ) about the wind insurance on the house that I took the loan. I responded that I did not have wind insurance, that I never had it, I never will, I also told them that as far as I knew I did not asked Flagstar for any money, that my deal was with XXXX XXXX XXXX XXXX, and XXXX never asked me to have wind insurance, but yes they asked me to have flood insurance which I got. I also told them to talk to XXXX XXXX, and fixed with them, this happened in XX/XX/XXXX. I talked many times with them, and then they left me alone. In XX/XX/XXXX they started again with the same thing, but at this time having talk to them and sending them a letter, ( which was returned and I have it, because their address was not XXXX michigan ), and faxing to them in 2 occasions to two different persons all that I knew about the loan and the insurance, also asking them for my original copy of the compliance notice ( which they do not have, because I never signed it ), as the one I have for the flood insurance, They did not do anything to fix this the right way. Also they kept on sending me different letters, but never answering what I asked them for, but yet telling me that they have put wind insurance in my house. I called different days and on XXXX XX/XX/XXXX I talked to a lady named XXXX, spanish, and an office worker I think XXXX, and after one hour and 45 minutes, on the phone I asked XXXX what was going to happen, and she told me do not worry they were going to credit my account with all the escrow that they took from my payments and not to worry about the insurance. So I waited 2 weeks and I called talked to XXXX and she told me they were working on it. after a few days I called again and talked to XXXX, and this time she told me stray that they were I asking for me to pay the wind insurance since I have the loan or since they bought it. About XX/XX/XXXX I went to legal aid and just yesterday XX/XX/XXXX they called me and they told me that XXXX XXXX XXXX XXXX, sold the loan the same day I signed, and they did not tell me ( if they would of ask me for wind insurance I would not get the loan is like XXXX a month more that I could not afford ). I have all the documents and my statements and in none of them show a change on my escrow, only on XX/XX/XXXX starts to show. I asked them for a payoff figure, and I see there that supposedly I owed them XXXX, which XXXX is mortgage and the rest is escrow, so they took money from my regular payment and allocated to the escrow. Yesterday XX/XX/XXXX they started to call my number for collection, of a debt, I do not think I owe them anything. I am XXXX, and on fix income, I fill that they shoving this insurance down my throat..
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| 07/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I have our mortgage payment set up on auto payment. Our monthly payment due has been {$1400.00} ( escrow XXXX of said payment ), but we overpay a monthly rate of {$1600.00} ( an overpayment of {$190.00} ). On XX/XX/XXXX, Flagstar notified us, via voicemail, that the account was past due.
Upon calling I learned the account was past due because Flagstar reviewed the escrow and raised it to {$660.00} claiming insurance rates were now {$4400.00} and taxes were {$3400.00} ( See attachment dated XX/XX/XXXX ). That insurance rate is more than double the previous years assessment at {$1800.00} ( see attachment dated XX/XX/XXXX ). The insurance rate was falsely and drastically inflated, and Flagstar could not provide any information regarding the reason for the inflation.
This same exact issue happened to us in XXXX of XXXX! In XXXX they inflated insurance rates with no explanation and increased the payment ( see attachment dated XX/XX/XXXX ). After hours on the phone and submitting documents, they were able to input the correct numbers and restore the correct payment due of {$1400.00} ( attachment XX/XX/XXXX ). However, no one was ever able to provide documentation on why this happened. Flagstar did not follow up on the matter.
Again, Flagstar requested I send in insurance documentation for review of the second error and then I was to call Flagstar back in 48 hours. On XX/XX/XXXX I called and spoke to two different departments ; neither had an explanation for the issue. However, they told me if the balance due wasnt paid by months end I would be reported to the credit bureau. So, we were required to send {$250.00} to Flagstar ( payment made online XX/XX/XXXX ) and they told us once the matter was resolved we would get the money back. However, they are not able to apply the money to our account so they will have to return via a check in the mail. Once again, time away from our jobs, hours on the phone, and money sent for Flagstars error.
I expect this correction to be expedited. I also expect detailed documentation regarding how this incident has occurred not once, but twice in the last twelve months. I want to know why this presumably fraudulent activity happened and what is going to be done to ensure this does not happen again. I want our {$250.00} returned to us swiftly, and I want to ensure the {$190.00} of overpayment that was submitted on the recent payment was not misappropriated during the time that Flagstar made erroneous adjustments to the terms of our mortgage.
I would hope that they would reexamine their customer service guidelines to remove the burden of follow up from their clients and accelerate the investigation process for obviously false claims that result in the damage of consumers credit history.
We are concerned that this is happening to other consumers, some who may not be fortunate enough to catch it and Flagstar is illegally collecting money from consumers.
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| 06/28/2021 |
Yes |
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- Trouble during payment process
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Web |
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My Mortgage was sold to a new lender. New lender, Flag Star bank stated I must carry flood insurance for my property as it was in a SFHA. All FEMA maps indicated the home was in a low risk flood area. Lender purchased and force-placed a flood insurance policy for the XXXX year at the cost of approximately {$2700.00}. I have been forced to repay this money which resulted in a shortage in my escrow account. Due to COVID restrictions I was not able to have my land surveyed until XXXX. I paid {$400.00} out of pocket for a surveyor and finally I obtained a Letter of Map Amendment in XXXX of XXXX stating that my home is in Flood zone XXXX I submitted this document to the mortgage company and while I was told I no longer had to carry flood insurance I was also told that I would not be refunded the money I was having to pay back for the lender-placed flood policy. FEMA suggested I contact the insurance company directly and pursue reimbursement through cancellation code 19. When I contacted Flag Star to obtain the policy information for the policy they purchased for XXXX I was first given information for a policy that didnt exist. I was then given information for a policy from XXXX and told that I had to call a specific XXXX number and that I should not call the company directly. When I called the number I was given and stated that I, per FEMA, needed a refund based on cancellation code 19, I was told that I needed to speak to Flag Star directly and was transferred back to Flag Stars call center. The call center again told me that I was not entitled to any refund. I then contacted FEMA again who expressed concerns that it appeared I was being forced to retroactively pay for a flood policy that never existed. FEMA also stated that they had no evidence of any flood policy in existence for the property during the XXXX year. When I called Flag Star again and requested information on the supposed flood insurance policy I was told that the policy was through Flag Star and that if I called the insurance company about it directly they would have no record of it and wouldnt know anything about it. When I expressed confusion and concern over the fact that I appeared to be paying retroactively for a policy that had never existed and asked bluntly what I was paying for and where the money was going I was told that I was, paying into my escrow account. I have been dealing with this issue since the summer of XXXX. I have spent close to 40 hours total on the phone attempting to rectify this issue. I have asked to speak to supervisors and have never been allowed to speak to a supervisor directly. On multiple occasions I have been told that the issue was being escalated and have been promised that the problem would be resolved. During my most recent phone call with FEMA I was advised to file a complaint with the state department and told that it appeared the bank was fraudulently taking my money.
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| 06/27/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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1. Payment Errors : - Your company rejected the full payment I made on XXXX XX/XX/2022 in the amount of {$730.00}. This was based on the Mortgage Modification Paperwork referenced in Section # 2 : Accessing and Providing Timely Information.
- Your company rejected the full payment I made on XXXX XX/XX/2022 in the amount of {$730.00}. This was based on the Mortgage Modification Paperwork referenced in Section # 2 : Accessing and Providing Timely Information.
- Your company rejected the full payment I made on XXXX XX/XX/2022 in the amount of {$730.00}. This was based on the Mortgage Modification Paperwork referenced in Section # 2 : Accessing and Providing Timely Information.
- Your company rejected the partial payment I made on XXXX XX/XX/2022 in the amount of {$280.00}. I paid this because I was given misinformation on the required payment amount in my statement based on failure to process the Mortgage Modification Paperwork referenced in Section # 2 : Accessing and Providing Timely Information.
- Your company rejected the full payment I made on XXXX XX/XX/2022 in the amount of {$730.00}. This was based on the Mortgage Modification Paperwork referenced in Section # 2 : Accessing and Providing Timely Information.
- Due to issues with your companys processing of my Mortgage Modification Paperwork referenced in section Section # 2 : Accessing and Providing Timely Information I incurred a fee from my bank in the amount of {$29.00} on XXXX XX/XX/2022.
- Due to issues with your companys processing of my Mortgage Modification Paperwork referenced in Section # 2 : Accessing and Providing Timely Information I incurred a fee from my bank in the amount of {$29.00} on XXXX XX/XX/2022.
- Your company rejected the full payment I made on XXXX XX/XX/2022 in the amount of {$1000.00}. I paid this because I was given misinformation on the required payment amount in my statement based on failure to process the Mortgage Modification Paperwork referenced in Section # 2 : Accessing and Providing Timely Information.
2. Accessing and Providing Timely Information : - Your company failed to provide accurate information and documents regarding rejection of loan mitigation documentation returned on XXXX XX/XX/2022. Tracking still states In Transit. I called and learned later that this was rejected due to Notary error.
- Your company failed to provide accurate information and documents regarding rejection of loan mitigation documentation returned on XXXX XX/XX/2022. Paperwork was signed for by XXXX XXXX. I have yet to received accurate and timely information and documents to date.
3. Properly Evaluating Loss Mitigation Applications : - Your company failed to properly evaluate the Loan Mitigation Applications as outlined in Section # 2 : Accessing and Providing Timely Information.
You have now sent another Mitigation offer that is less favorable where I pay more due to your errors.
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| 08/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX we received a Notice of Cancellation from XXXX for nonpayment of premiums originally by XX/XX/XXXX in the amount of {$1700.00} for our policy effective XX/XX/XXXX through XX/XX/XXXX. The new due date would be {$1700.00} if paid by XX/XX/XXXX and we would not have a lapse in coverage. I contacted the insurance department on XX/XX/XXXX and learned that our Insurance renewal due date was showing as XX/XX/XXXX in the system so even though the renewal bill was received timely by Flagstar it was not paid.
I investigated further as to why they would have an incorrect date for our insurance and examined my Flagstar transaction history. I noticed a payment made to XXXX in the amount of {$1400.00} on XX/XX/XXXX for a policy number that did not appear to be ours. I then went and reviewed my XXXX account transaction history and confirmed that my premium in the amount of {$1300.00} had been paid at closing on XX/XX/XXXX and credited to our XXXX policy as of XX/XX/XXXX. No other payments were credited to the account from Flagstar. I contacted Flagstar customer service who then transferred me to the Insurance Department.
The representative I spoke with advised that the bill paid in XX/XX/XXXX was for the prior owner of our property. She stated that the renewal bill had our address listed but contained the account number for the prior owner and had the names of the prior owners. Because the address matched our property address the payment was issued from our escrow account. She advised the check had our loan number written on the check however, XXXX has confirmed that the check did in fact have the prior owners loan number written on the check. XXXX has advised that Flagstar will need to contact them in regards to curing this error as the policy is active and they can not refund the amount to me or Flagstar or transfer the funds from their account into mine.
We paid a {$3500.00} shortage on XX/XX/XXXX covering this payment made to XXXX that was not ours to pay. Our insurance premium was not timely renewed and caused an increase in our premium. I would like to know how this happened as it is very evident that there is a lack of controls with validating insurance renewals and properly updating accounts. Pursuant to RESPA 1024.17 ( k ) ( 1 ), If the terms of any federally related mortgage loan require the borrower to make payments to an escrow account, the servicer must pay the disbursements in a timely manner, that is, on or before the deadline to avoid a penalty, as long as the borrower 's payment is not more than 30 days overdue. Flagstar has failed to timely pay our insurance renewal and has fraudulently taken funds from our escrow account and paid someone else 's premiums creating a deficiency and shortage in our escrow account that should not have occurred due to their failure to reconcile and accurately account for our escrow line items.
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| 05/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is my 3rd complaint against my mortgage company. We were hit in the Florida Panhandle by Hurricane Michael in XX/XX/2018. We have a fence and a roof. Nothing more! Here we are with a portable storage unit in our front yard, awaiting a roll off dumpster and a contractor who was ready to start work on our interior. We are quickly approaching hurricane season, are trying to move out of our home that we have worked so hard for with our kids and looking for places to live which is near impossible. We were low balled by our insurance company and done just as most did. We hired a public adjuster with the agreement they receive 10 % of whatever they get us extra. Now we are being told that we have to pay out of our pocket for the public adjuster instead of the mortgage company issuing a check to them for payment. Had it not been for them we would have never been able to fully fix the home. So our mortgage company gained another XXXX so that we could make all of the repairs .... only because we hired the public adjuster but they arent willing to pay the invoice sent in from the public adjuster. This is XXXX ... we have been in direct contact with a " Supervisor " XXXX and she has tried to help. We simply do not have over XXXX to pay out of pocket given our circumstances. If we have to pay for the additonal money that our adjuster got for us then shouldnt we have the money and not the mortgage company? It seems the only aid we have gotten is quoted protocols. These people arent in our shoes and we are beginning to get very frustrated for a lack of better words. The amount of money they will issue at a time won't even cover the cost of the supplies needed to start the job and the materials have skyrocketed due to the demands. Also while we fight day in and day out with this mortgage company while trying to maintain our jobs and be parents to kids in school, where is the interest going that they are collecting on our insurance money that we are having to literally beg for. We have been told its going into escrow and have asked for something showing that but yet still nothing. We need help here! These mortgage companies are putting us in even greater danger by not getting the ball rolling to have repairs made before another hurricane comes along. This is our lives we are talking about and we have sacrificed enough. Everyone is passing the buck and its time someone takes charge. I dont want a simple extension of a supervisor at this point. I want to be contacted by the higher ups of those said supervisors. We are very disappointed in the way things have been handled since this company bought our mortgage shortly after the hurricane. Disgust is what I feel for them at this point and that is putting it nicely. I wouldnt dare recommend FLAGSTAR BANK TO A SINGLR SOUL! STEER CLEAR OF THESE PEOPLE BECAUSE YOUR BEST INTEREST ISN'T WHAT THEY ARE LOOKING OUT FOR!
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| 05/08/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I was working through XXXX XXXX ( a mortgage broker ) to get a VA mortgage on my home. I started the process in late XX/XX/2019 and locked into a rate. Under normal circumstances, a mortgage would close within 30 days. In my case, my business owned the home ( I buy, renovate, and sell homes for my business, but in this case, we decided to move into it for our retirement home ) and wanted to sell it to me and my wife for the purchase price - and change the name on the title from my business to myself in the process. At the end of XXXX I told the broker to go with a different bank since the underwriter from Flagstar Bank was ridiculously unreasonable and kept delaying the process by requesting more and more conditions. At that point, the loan was " approved '' but had more conditions. My broker switched to another bank, but they had inaccurate information concerning the VA and even when presented with the correct information from my broker, they didn't want to move forward. So we went back with the original bank ( flagstar ) since the package was approved at the end of XXXX. ( lost a month due to switching lenders ) But since the package was " approved '' it should have sailed through. But the underwriter had more conditions and documentation requests - updated statements, a new credit report ( which affects my credit standing ) plus more. At the end of XXXX, the rate lock had expired despite a courtesy extension having been previously provided. They now wanted to charge me a 1/4 point increase in interest rate over the life of the loan to extend the lock date for 10 days to ( hypothetically ) get us to closing. Because a 30 day close taking longer than 4 months ( 3 months in their hands ) and them wanting a interest rate hike for 10 days, I provided them my terms - take responsibility for the unnecessary delays caused by the underwriter ( who was new ), honor the original interest rate, or there's no deal. When they declined to the conditions, I stopped the process and opted to fund the transaction from my own assets at that point. Several days later after having lost the loan, they agreed to my conditions but at that point it was too late. Reading between the lines, Flagstar Bank was counting on that I NEEDED the loan, not that I WANTED the loan and wanted to put the screws to me. They never accepted responsibility of the excessive conditions that their underwriter put on this loan ( I'm a well qualified borrower ) that caused a 30 day transaction to stretch to more than 3 months. Then they wanted to jack up my interest rate for the life of the loan - not a 1-time fee - to extend the expired rate lock. I put this into the buckets of gross incompetence and predatory practices. Thankfully, I had the financial resources to do this on my own, but my concern is to others who don't and fall into these unethical practices from Flagstar Bank.
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| 05/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I have two delinquent payments on my credit report that were due to some circumstances that were beyond our control.
XXXX. In XX/XX/XXXX XXXX XXXX mortgage originally had a billing issue and when they sent their bill they were sending it to the wrong address. So, they actually removed the delinquency, but when we sold the home 6 months later they added the delinquency back. It's almost like they were upset not to keep the loan. So, I called them and asked them why they removed it one time and then added it back later, and they said they had to report correctly to the bureaus. Then I told them how they were at fault for the original issue and once we got the correct address resolved then we paid the mortgage and put it on autopayment. They refused to remove it again. I find it very suspect that they would remove it, and then eventually put it back on later once they were no longer our mortgage lender. You can probably see from your end and from the credit agencies where they did remove it and then put it back on the credit reports.
XXXX. In XX/XX/XXXX our mortgage was purchased by flagstar bank. We had just purchased an investment property in XX/XX/XXXX and the mortgage was sold to flagstar bank. So, we had the mortgage on autopay with the previous company and thought everything was fine. During this transitions, in XXXX and XXXX we were the victims of some scams and fraud where our mail was not getting routed to our address ( it was all getting sent to the post office ), and flagstar didn't have our mailing address XXXX XXXX XXXX file, so we weren't getting the bills. Once I saw the delinquency on the credit report I immediately called them and paid the balance, set the mortgage up on autopay, and told them the issue. I then went to the post office and found out they had been holding our mail for XXXX, XXXX, XXXX ( See photo of me picking up the mail at the post office ). The lady at the post office was shocked to see so much mail and didn't understand why I wasn't notified with a letter or note on my door. The mortgage company said they don't handle dispute issues over the phone and I had to do a written request. So I sent in my request stating the billing address error and the mail fraud error, and they declined our request to have the delinquency removed. You would have thought they would have called me first after 15-30 days to do some collection services before submitting a delinquency to the bureaus.
Both of these instances were billing errors on the part of the mortgage company and the company did not take any responsibility. They also didn't call me to ask me why we were late or discuss payment plan options, or in the case of flagstar they didn't call to see if we were distressed during COVID. In each case, they both showed quick hard handed responses to issues that were simple to be resolved with a mere phone call.
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| 10/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Due to Hurricane Irma in XX/XX/XXXX, I was placed into the disaster relief forbearance program, which would suspend my mortgage payments and prevent any delinquent reporting to the credit bureaus. Even though I was enrolled in this program, Flagstar is reporting my mortgage payment late to the tune of 180+ days past due.
I was initially told that the forbearance would last approximately 3 months, and per the verbiage on their website : Flagstar has a special, no paperwork, Hurricane Relief Program, to help manage the payments that will come due at the end the 90 day period. If you choose to opt-in to the program, you will be provided a single point of contact to help establish a repayment plan and review additional options ( including financial hardship relief, and many loan modification options that could potentially include term extensions, interest rate adjustments, and payment reductions.
At the end of the 3 months, I went online to make my normal mortgage payment. When I was unable to do so online, I contacted customer support. They told me to hold off making any payments since my file was still being reviewed. Shortly after, I started to receive letters stating I was past due on my mortgage, along with literature on how to avoid foreclosure. Concerned, I contacted Flagstar, and was told the letters were automatically generated, and my file was still in underwriting. When I inquired what the issue was, they stated it had to do with interest rates being higher than on my original loan, but assured me that the loan was not being reported late, nor was I in any danger of foreclosure.
Between XXXXXXXX-XX/XX/XXXX, ( contrary to the no paperwork verbiage listed on Flagstars website ), I was asked to submit a hardship letter along with copies of pay statements. I immediately sent them the requested documents. Shortly after I received a packet of papers to fill out for the application, and mailed via XXXX.
It was not until XXXX/XX/XX/XXXX until I finally had received my approval letter for a disaster standalone partial claim, and paperwork stating that my next payment would not be due until XX/XX/XXXX. Upon checking my credit report, I noticed that the loan was being reported delinquent by 180+ days. I contacted Flagstar twice to alert them to the fact I was in the disaster relief program, and that my modification had just been approved so reporting the payments as late was incorrect. Flagstar replied they would not resolve this issue, stating the credit reporting moratorium was lifted in XXXX.
As of XX/XX/XXXX, my loan is current. The disaster partial claim has paid for the months missed due to the storm, so I can not fathom why this is being reported as late. This process took longer than expected and I should not be penalized for matters beyond my control.
Thank you very much for your assistance on this.
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| 08/23/2018 |
Yes |
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Web |
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XXXX XXXX was my mortgage loan officer for a new construction purchase. From the beginning he assured me he has everything taken care of and was honest. The builder had there own in-house lender and if we used them they paid closing costs. Since I had been working with XXXX first I felt bad switching after being preapproved through him and he assured me the closing costs would never be more than 6k. Long story short after many lies and deception closing costs were well over 6k and he had snuck in XXXX $ in buying down a point NEVER discussing this with me, told Me because I had the funds in my account they could not be gifted even though this was in original paperwork from purchase contract and had been fine all along and when I told them No ; the commission is being gifted from my mother ( realtor of the transaction ) he told me ( after missing the close date and lying ) that I could No longer have it gifted and would Need to wire more money pay another wire fee and pay it out of pocket.
When I said no, him And his manager said we saw you have proof of funds in your account are you telling us you no longer have access to these funds I said yes I do I dont want to pay closing thats money in my Savings and its being gifted they told Me They would Have to reopen The entire loan and go back to underwriting and could Delay it weeks if it was approved at all If I didnt wire the additional funds. They lied about rushing the appraisal. They lied about assuring me they would cover the cost of the rushed appraisal. They snuck it into the fees after promising me they would Cover it because it was there error. They lied and told me it could Only be title As sole and separate and if we were to change it to the way it was originally suppose to take title it would again be sent back to underwriting and take another week out of closing and also possibly no longer be approved/ they tried to bully us into agreeing to the terms in order to close and not forfeit our XXXX deposit with the builder. They also are charging us a XXXX $ tax rate monthly because they are charging us a California tax rate on our home in XXXX az because the land isnt assessed yet.
Why would I pay Cali taxes on a home In AZ?
I got every manager at flagstar involved, they did not care and knew that because they had already lied and held up Closing by a week I wasnt able to switch lenders at that point without losing my XXXX deposit with the builder and being in breach of contract. They were so emotionally abusive during the entire process and I have emails ; texts and phone call logs to prove everything. XXXX needs to lose his ability to even be a mortgage Loan officer! He is a fraud! I can not believe flagstar Allows there company to run this way. I will continue to warn everyone and report them Closed on XX/XX/XXXX.
Started working with them XX/XX/XXXX.
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| 04/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Requested forbearance and incurred over $ XXXX in additional money owed after ending forbearance. Never was informed that I would incur this additional cost, spoke to mortgage representative several times which indicated my balance owed would not change and that I would not be charged interest. It only appeared recently on my last mortgage statement. I still don't have a breakdown of how the $ XXXX was added onto my loan, calls go unreturned and representatives are informing me that I was not charged interest however can not explain the $ XXXX in additional charges. My mortgage balance was $ XXXX prior to forbearance and now has increased to $ XXXX without any explanation.
On XX/XX/XXXX, I requested a forbearance from my mortgage company, Flagstar Bank due to unemployment/loss of income. My last regular mortgage payment was in XXXX that year, I was unable to make regular mortgage payments beginning in XX/XX/XXXX through XX/XX/XXXX. In XX/XX/XXXX, I regained employment and contacted Flagstar to discuss options of ending my forbearance. During the entire period, I received regular letters from Flagstar indicating that I was on forbearance status. I continued to receive monthly statements indicating my principal balance XXXX $ XXXX as of XX/XX/XXXX ). My statement dated XX/XX/XXXX indicated a principal balance of $ XXXX.
Flagstar letter dated XX/XX/XXXX states my loan is in forbearance and is a " time out '' with no indication of interests/charges accruing. Flagstar letter dated XX/XX/XXXX states approval for Payment Deferral, again with no indication of increased money owed. Called Flagstar several times to get clarity, discovered my payment accepting the payment deferral was never processed and received another letter dated XX/XX/XXXX of a new approval letter. Flagstar letter dated XX/XX/XXXX states Payment Deferral Agreement, states number of past due payments deferred is 11, past-due principal & interest amount owed is {$1900.00} XXXX which is my regular payment ), other past-due amount is {$0.00}, and total past-due amounts deferred is $ XXXX. Additionally, under FAQ 's What other amounts might I owe, letter further states that " there is no processing fee for this deferral, if there is already a principal forbearance amount due I will still be responsible..etc. There is no indication whatsoever on additional charges, let alone the $ XXXX that I unexpectedly saw on my most recent statement. During the entire nearly year long period, it was never communicated to me and when I talked to several Flagstar representatives, they did not inform me of this additional amount and further stated I would not be accruing interest.
Overall, my principal balance was adjusted to $ XXXX with a subordinate lien of $ XXXX, totaling $ XXXX with no explanation, detailed breakdown, or communication of this change.
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| 04/24/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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OnXX/XX/XXXX i refinanced my home with Flagstar bank. It is a VA loan. Right at that time the VA who i get XXXX payment from withheld multipke months of payments which caused me to become delinquent pn my loan. I started working with a rep at the company XXXX XXXX. I filled out loan modification packets, sent letters of explanation, bank statements, pay stubs etc. I have sent over 5 packets. Last XXXX they said i would be approved finally. They said my payment would go up by XXXX ( XXXX to XXXX ) my interest rate by 1 % and principle by 20k+. I questioned the rate and the rebp XXXX XXXX at this time said he would check. I never heard anything back so i called on XX/XX/XXXX. At that time XXXX said the loan mod was denied. Said the loan had to have 12 months of payments for the va to approve. I contacted XXXX XXXX at the VA who informed me that flagatar just needed to submit to VA and they would approve. Which she tried to contact the company and didnt hear back from them. I wrote an appeal letter immediately and sent the form plus another loan mod application in. Once again didnt here anythimg foe awhile. Finally when i called they said it was approved but at the higher rate and payment. They also said i haf 14 judgements in the property all in someone else 's name. They are still trying to figure that out. The housr was built in XXXX and i bought it in XXXX. There was only 1 other person that owned the home for like 6 months and that peraon was a female with a name not even close to mine. I got in touch with someone at the presidents office XXXX XXXX. He said he would look into it. He said he was going to run a title search. I asked why that would not have been done when i refinanced. Couldnt give me an answer. How could i have bought the hime and refinanced twice and this issue hasnt come up. I have NO judgements against me. I did not have a problem paying my mortgage before. Thr VA is now paying my full XXXX % XXXX payment. I talked to XXXX XXXX again a week ago. He said he wouldnt do anythi g about the rate. He tried to blame the va for my increased interest rate. When i asked why it has taken months to process my loan modification he said that i hadnt turned in complete packets. 2 outright lies. That is what is so upettting is that they have delayed ao long it is impossible to pay the delinquent payments. I was told when i started my payments would ramp up when approved. None of which is happening. I feel they have delayed the process so long and to increase my paymwnt right off the bat with less than a month to pay is rediculous. They are making money off of this misfortune. I have sent them EVERYTHING they have asked for. I have been in constant contact with XXXX XXXX ( XXXX ). I have emailed all of my packets, letters, bank statements, pay stubs so i have all the documentation.
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| 06/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I initiated a refinance effort in late XXXX, 2019. I expected the loan to close in early XXXX. I believed payoff on this loan was made timely by my new lender XXXX XXXX XXXX. Despite contacting Flagstar repeatedly asking for an update via chat, email, and phone, the Flagstar team could never confirm receipt of payment from my new lender. My new lender insisted that the payoff was sent, which was my reply as time wore on and Flagstar repeatedly called for a payment on XXXX mortgage. I informed every caller my new lender says the payment was sent and do you see anything on your side? Each time, the response I got was no payment received and once, It can take up to a month for payoffs to show. Having heard that, I was not particularly concerned that this was anything other than payments crossing in the mail.
For 2 weeks, I showed an open balance on both the new lending institution ( XXXX ) and Flagstars respective online portals. I provided Flagstar the payoff wire code details from XXXX without prompting from Flagstar to get some movement on this. I never received any response from Flagstar regarding the payoff wire neither yes, we saw it, but or we dont have that transaction code in our system. NOTHING.
I later learned that both Flagstar & XXXX paid the same homeowner insurance premium. On Flagstars side, that changed the escrow balance, and therefore changing the payoff amount. For that reason, when the payoff wire came in, it was inadequate to satisfy the loan in full, and was accordingly rejected the next day. Still no acknowledgment for the receipt or notification of the rejection from Flagstar. All the action and pursuit to resolve this was initiated by me and my lender reaching out to Flagstar. I never got any substantive information from Flagstar other than, your mortgage payment is late. Based on what Flagstar reps told me it could take up to a month, and both mortgage lenders showing a balanceI had every reason to expect this to get resolved with a little patience.
When XXXX contacted Flagstar, they learned of the error. To address this, the updated payoff was recalculated by Flagstar, paid off by XXXX, and the subsequent loan closure was resolved quickly.
I have called, written and emailed Flagstar to appeal their decision to file negative credit information about me. My argument is simple, what should I have done differently? What was my mistake? I have yet to receive an answer. I had two active loans should i have paid both? Does Flagstar have a responsibility to alert the borrower or the new lender about the rejected payment? They gave me incorrect information repeatedly when I proactively tried to fix this. Now, appealing this for my 5th time, Flagstar has rejected me again. This is totally unacceptable. They are penalizing my credit for THEIR mistake ( s )!
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| 01/26/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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After very a very lengthy Loan Modification with Flagstar Bank, I have came out worse than when I started.
During the loan modification, per regulations, Flagstar hired an independent company to check the vacancy status of my home. I was/am currently living in my home ; however, Flagstar stated that it was reported vacant. Not only did they report it vacant, but they again hired an outside vendor to come to my house and change the locks. My neighbor called and stated somebody is in your home. I called the police and did make a report of the situation. Upon returning home, my home locks had been changed, my home was " winterized '', my back door was boarded up and damaged, and all my things had been rummaged through. Flagstar simply said that my house was reported vacant. ON SEVERAL OCCASIONS I told them I LIVE in the home. My loan requires me to live there or I can not re-finance. If it was vacant I would not have been able to complete a modification. Even more, Flagstar made a claim with my insurance company stating wind damage had damaged the roof. This claim was denied by my company due to meeting the deductable.
For an entire 3 months I had my yard mowed, several signs hung on my door, and the final straw was having BLACK TAR placed on my roof. At this point I hired a lawyer and we are currently preparing a lawsuit.
My modification was completed ; however, my payments were increased due to taxes and a shortage of Escrow. Not only this, Flagstar now has added a what they call " Total Advances '' fee to my mortgage totaling {$4900.00}. When I inquired about this, they stated this was the cost of refinancing and does not have to be paid immediately. They stated that the total amount would stay on my statement until I sold the home or paid the amount due. It clearly states in my modification packet that all fees and dues have been included in the modification by Flagstar. Why is there a {$4900.00} fee and why is my mortgage going up due to a shortage of Escrow. This was included in my modification.
Since modification was complete, I have followed through with the claims from my insurance company to obtain a new roof due to the amount of damage FLAGSTAR sub contractors caused. I simply had my insurance company come back out and re-assess the damage. A claim was approved this time. In turn, this has increased my insurance and respectively increased my mortgage.
The worst part about this whole process was trying to speak with Flagstar to avoid these issues. Each time I called I was transferred to Loss Mitigation, Claims, Insurance, and Default Services. None of them could tell me why preservation crews were coming to my house. They even advised they would put notes into the system to advise the preservation department to stop coming. Of course, this did n't stop them.
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| 08/09/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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When I attempted to make a payment on my mortgage back in XXXX of XXXX I was advised that was place on a COVID-19 forbearance. And I didn't request it and when attempting to make payment to get off of forbearance I was placed right back on. And in XXXX of XXXX attempted to make a payment and that payment was sent back. However I was able to actually make on payment that they did take and post to my account in XXXX of XXXX that accepted. And then I was placed back on the forbearance that I didnt ask for. I was advised in XXXX of XXXX that the forbearance would be ending. Contacted Flagstar bank to see what steps needed to be taken and at that time I was advised that I would be contacted or receive documents. Received a loan modification packet which I signed and sent back by the required date. A week or so after sending the loan modification packet back I received another set of the same exact loan modification documents with the same exact return date that was had passed. At the end of XXXX I received a letter stating my loss mitigation case had been closed. Contacted Flagstar bank to find out what was going on and was advised at first that the documents weren't uploaded but they had received and that they would be uploaded and sent to underwriting. Called back later that week to find out if documents were upload so that way a payment could be made and I could get back on track. I was then advised that on the loan modification packet the county of XXXX was not written in so underwriting denied it. I feel like I they set me up to take my home. I am more than capable of making my payments and want to make payments. Was advised that I got a second set of documents and advised when I got them. At that time I asked could I send those in the second set of the modification packet that was sent even the date had expired. And was advised that I couldn't and would need to start all over again with the loss mitigation case. I have attempted to do that sent in documents. Called them last week Monday to gather what else was needed sent those and received a letter yesterday in the mail that my case is closed again and now there is a sale date for on my home for XX/XX/XXXX. I am a father of XXXX and feel like they are trying to set me up for failure. How are they able to put you on a forbearance then send documents but now want to take my home. They need to fix this and accept the modification that was sent or allow me to send in the other set that I still have. I shouldnt have a sale date of any kind when the modification packet was signed, notarized and sent back by the date required. If I knew that this was going to happened I wouldve declined the forbearance. They should not be allowed to set people up like this to take their home away that you work so hard to build for your family.
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| 03/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On approximately XX/XX/XXXX, I received an Escrow Analysis that had shown we had a escrow shortage of {$1300.00}. When reviewing the Analysis it was noticed that the shortage was due to property taxes being disbursed outside of the terms in which the escrow account was originally set up. Originally my mortgage was set up with property tax disbursements to happen XX/XX/XXXX and XX/XX/XXXX. When my mortgage was transferred to Flagstar in XX/XX/XXXX from XXXX the escrow was set up correctly, which is evidenced by the XXXX escrow analysis from XX/XX/XXXX. When XXXX received my mortgage transfer from XXXX they altered the escrow disbursement date and paid the entire property tax bill in full in XX/XX/XXXX. By Flagstar making this change on their own it caused my escrow account to be short, which in turn is causing me to either pay Flagstar the shortage amount or have my mortgage payment increased over $ XXXX/mon. On XX/XX/XXXX I contacted Flagstar 's Escrow department and spoke with XXXX regarding the above referenced issue on my escrow account. XXXX put in a request to have a new escrow analysis completed as a rush, which he said would take 3-5 business days. On XX/XX/XXXX we checked account on the Flagstar website and a new escrow analysis was completed. This time with the updated escrow analysis showed the correct disbursement dates of XX/XX/XXXX and XX/XX/XXXX along with now and escrow overage. I also noticed on the new analysis that Flagstar was showing an HOI disbursement in XX/XX/XXXX for over {$3000.00}. My HOI is approximately $ XXXX/yr. I subsequently called Flagstar about the analysis on XX/XX/XXXX to inquiry about this issue and attempted to review the XX/XX/XXXX analysis with a representative from the Flagstar escrow department. I reached the same agent XXXX as I did back on XX/XX/XXXX and XXXX first was able to tell me that the {$3000.00} HOI disbursment was to Integrity insurance, which is my insurance company, but they have no record of receive any such payment from Flagstar. Upon additional questioning, XXXX stated that he could see the escrow analysis was in fact completed on XX/XX/XXXX, but was not available in any of the three systems that he was able to check and couldn't tell me what happened to that analysis. I had another expedited request opened, but he wasn't able to transfer me to a supervisor and could only put in another request. XXXX did verify that he was able to see the original loan documentation that showed the property tax disbursements were to be XX/XX/XXXX & XX/XX/XXXX for each calendar year and also saw that is how the escrow account was set up at XXXX prior to the transfer to Flagstar. I simply want Flagstar to correct my escrow disbursements to the correct date and adjust any account balance difference caused by the malpractice.
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| 01/28/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I'm filing this complaint today to bring to your attention the recent actions of Flagstar Bank - In XXXX of 2021, I submitted a loan modification packet to Flagstar, after losing both of my parents to covid and incurring a rather large financial setback ( funeral expenses ). My request was assigned to a XXXX and at that time, I was told that one of the options was a deferment, because FHA loans prohibited the homeowner from reapplying for a modification for 2 years, but that they would review all workout options.
In XXXX, I called to check the status of the paperwork and was told that it was sent and would be arriving in 10 to 15 days. I was also told that it could take longer because they were behind on the paperwork due to several homeowners in forbearance. I continued to call in for several weeks speaking to several managers and hardship task force supervisors stating the same thing, we are behind in the paperwork from the investors.
This went on until the end of XXXX when I was told that my deferment was denied back in XXXX, due to the date my loan went into forbearance. I explained my story and how I repeatedly checking the status of the deferment and was NEVER told that it was denied, but nothing was done to correct things Once again, I reengaged Flagstar in XXXX and RE-submitted all documentation. Our file was formally opened for review on XX/XX/XXXX and during the process of review, Flagstar repeatedly gave me conflicting information regarding the status of my request.
On XX/XX/XXXX, I was informed that I was approved for a TRIAL PAYMENT PLAN on XX/XX/XXXX and that all that needed to be done was to make the initial payment on XX/XX/XXXX and the plan would be engaged.
On XX/XX/XXXX, I called them to ask where the paperwork for the TRIAL PAYMENT PLAN was and asked that a copy of it be emailed immediately. When I received the email, the documents weren't for a Trial Payment Plan, in fact, they were for a USDA Farm Loan Deferment Agreement. To date, no one has been able to explain when/who converted my FHA loan to a USDA Farm Loan . This information CLEARLY conflicts with their response to my Modification request in XX/XX/2021 ( where I was told that I couldnt apply because of FHA loan guidelines ). I've requested, numerous times, for a notice of transfer or notice of new service or letter from them and they have refused to provide me with one.
Not only this issue, but on XX/XX/XXXX, I was told by my XXXX that my NEW payment was increased by {$40.00}, due to a recent Escrow Analysis. Further investigation showed that the most recent escrow analysis was performed on XX/XX/2021 PRIOR to the latest approval for workout. NO analysis has been performed since then and, once again, Flagstar seems to be operating on deceptive business practices.
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| 06/20/2019 |
Yes |
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- Struggling to pay mortgage
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I would like file a formal complaint against Flagstar banking mortgage loan department. I submitted my application to request a modification on my home loan due to a recent divorce causing me financial hardship. I uploaded all the required documents to the MY LOANS online portal on beginning XX/XX/XXXX and sending in my last documents on XX/XX/XXXX. I received approval and a trial payment agreement that I signed and uploaded to XX/XX/XXXX before the deadline of XX/XX/XXXX. The trial payments began on XX/XX/XXXX and I made all 4 monthly payments with the final payment paid on XX/XX/XXXX on time. I began receiving collection phone calls in late XX/XX/XXXX and over 10 letters some certified mail saying that I owed over 5,000 dollars. I called the first time and was told that was just due to the home modification process. I received a notice early XX/XX/XXXX that my credit score dropped 100 points and I called back in, this is when I was told my modification had been cancelled on XX/XX/XXXX due to my trial agreement paperwork not being returned. I notified the phone agent XXXX that I had in fact uploaded the paperwork XX/XX/XXXX and she called me back to inform me that my case would be reopened and I would receive final modification paperwork within 15 days. I never received the paperwork and over the course of XX/XX/XXXX I spoke with XXXX twice, XXXX twice who promised to call me back both times and never did, XXXX who gave me unsolicited and incorrect loan counselling advice, and a few other people who did not help. I had been told 3 times that my case was reopened and with underwriting once by XXXX and twice by XXXX before XX/XX/XXXX when I demanded to speak to a supervisor. The supervisor XXXX spoke with me on XX/XX/XXXX and told me that my case had not been reopened and that the ball has been dropped and my case was still closed meaning my credit was being falsely damaged due to this companiys negligence. I feel that this is some type of ploy to get me to fall delinquent on my loan so Flagstar can foreclose and take possession of my home or possibly an attempt to cause me to owe more than the 1 month pass due balance of XXXX because the current amount I owe is XXXX because of my case being closed in error putting me 2 additional months behind. I finally received my final modification documents XX/XX/XXXX and the capitalized amount is XXXX which is incorrect because my modification was cancelled back in XX/XX/XXXX due to Flagstars error. I am currently seeking legal advice and I have reached out on online forums to see if any other Flagstar customers have experienced this type of issue. The treatment I have received since my mortgage was transferred to Flagstar is unacceptable and unethical and the ball has been dropped will not suffice as an explanation.
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| 03/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I have been baby-sitting Flagstar for 3 consecutive payments and they have not resolved the issue. I set-up payment transfer online to pull funds from two banks, every other Friday. The payment transfer started on XX/XX/2022. I authorized {$860.00} to pull from my XXXX XXXX ( XXXX ) account and {$250.00} from my XXXX Bank ( XXXX XXXX account to complete the bi-weekly payment of {$1100.00}. On XX/XX/2022, Flagstar pulled {$990.00} from XXXX and {$120.00} from XXXX. I contacted Flagstar immediately for an explanation. I spoke with a supervisor named XXXX. During the call, she confirmed the system is showing how I set-up the payment transfer : {$860.00} from XXXX and {$250.00} from XXXX. I asked her if this was system glitch or a human error, but she can not explain what happened. She assured me that this will be corrected. The next payment transfer was scheduled on XX/XX/2022. Flagstar processed the payment on XX/XX/2022, and pulled incorrect amounts again : {$250.00} from XXXX and {$860.00} from XXXX. I called again and requested for XXXX. XXXX had no explanation again and confirmed how it was set-up in the system of records : {$860.00} from XXXX and {$250.00} from XXXX. And again, XXXX assured me that it will pull the correct amounts on XX/XX/2022, as I've authorized them. I have 2 case numbers : # XXXX and # XXXX. I asked XXXX if this was a system issue or a human error. She did not have an answer. On XX/XX/2022, I called because there was no payment transfer showing on my accounts ( XXXX & XXXX ). Customer service stated that it usually days to complete payment processing. I told her, I just wanted to make sure that you will be pulling the correct amounts from my bank accounts, and she confirmed again what is showing in their system : {$860.00} from XXXX and {$250.00} from XXXX. I checked last night, and I can not believe they made a mistake again : {$860.00} from XXXX and {$250.00} from XXXX. I called today really upset and asked for a manager, not a supervisor. Another lady spoke with me and I think she told me she was a supervisor. I specifically told her to right down how payments were set-up and how it should be done, so she wont ask me again, but she did ask me again. She said that the first transfer on XX/XX/2022 from XXXX was {$990.00} and asked me if XXXX made an error. I got so angry with that question because obviously she was not listening and does not know payment processing. I told her, who initiate the payment as shown in your system, XXXX or Flagstar? She gave me so many alibis making it seem that I am the problem. I told her to fix the problem and disconnected the call. The most annoying part of this problem is that they kept on confirming that their system is showing how I wanted payments to be processed, but the error keeps on going.
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| 02/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Lender had been placed policy cause of lapse make a payment by mortgage to home insurance I had made renewal on XX/XX/XXXX20 ahead of insurance expired XX/XX/XXXX20 also had informed mortgage for billing, amount and fax them a declaration page then on XX/XX/XXXX20 I had receive a call from insurance about the payment then I had directly call mortgage /insurance department and had them both on the line then they promised to make a payment then balance was added to my account for {$1500.00} on the next day as my understanding I had got all covered until I've receive final letter from mortgage on XX/XX/XXXX20 mention about my house wasn't have insurance cover then I had call insurance to get all it fixed then email mortgage a prove of previous policy as I wished I wouldn't have to pay for any extra then got balance of {$500.00} added to my account on XX/XX/XXXX20 for lapsed cover from mortgage then another {$150.00} on XX/XX/XXXX20 from my insurance cause of premium rate increased while the house is not insured then I call mortgage for several times and I had been speaking with several person for the charged and each person gave me difference reason until I was asked them to get it reveres also responsible for premium charged from insurance because I had handed all information to mortgage and they had promised to make a payment to insurance since we last confirmed so It shouldn't turned out by got me pay for all extra charge cause of delay of payment by mortgage, then I had mortgage review my request for twice its turned out a carriere fault the mortgage sent out a check on XX/XX/XXXX20 but it was delay on transit then insurance was cut on XX/XX/XXXX2020 because payment never received on time as promised and I never ever receive any notice before they had cut my house insure until I found out from mortgage on XX/XX/XXXX20 as a result of second review they should clearly see that was not my fault and of course not insurance fault as well then I was question to mortgage about follow up payment they should be ensure that the payment should be received before due date and also they should be aware about the insurance was already expired on XX/XX/XXXX20 which is mean they have not much time left before insure had cut before sent out a check as a regular mail on XX/XX/XXXX20 why not make overnight payment instead?
the answer from mortgage is not as they fault and even though their had relied it was cause of unusual pandemic of covid-19 could delay the carrier as it took longer period of time for proceed a check to receiver and it was too late for insurance to keep house cover more than 30 days without payment and insurance they could not back date as we tried to asked them for help, also mortgage still charge me for {$500.00} whatever reason I had proved to them.
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| 10/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank Escrow Issue Summary Flagstar Bank purchased my loan, and all associated obligations, from XXXX XXXXXXXX XXXX on XX/XX/XXXX. I was notified of this via a welcome packet sent from Flagstar on XX/XX/XXXX. Upon receipt of the welcome letter, I called Flagstar on XX/XX/XXXX to confirm that there were no actions I needed to take to ensure a smooth transition to the new lender. Both the welcome packet, and the customer service representative, indicated that there were no actions I needed to take to ensure a smooth transition, except to create an online account with Flagstar, which I did.
My first payment to Flagstar was on XX/XX/XXXX.
In XXXX of XXXX, I received notice from my Homeowner 's Insurance company that the next year 's premium was coming due on XX/XX/XXXX. The notification indicated that This Is Not A Bill, and that a copy was sent to my mortgage loan servicer. Given Flagstar 's repeated indication that there were no actions I needed to take, I then naturally, took no action. I was away for much of XXXX. Upon returning home on XX/XX/XXXX, I saw a final notice from my Homeowner 's Insurance company indicating that my bill had not been paid. It further indicated that failure to pay would result in termination of my insurance, and thus, a lapse in coverage.
I contacted Flagstar Bank on XX/XX/XXXX, and was informed that though Flagstar had the name and contact info for my insurance company, Flagstar was unable to make payment on behalf until I gave them permission to do so. This was contrary to what I was instructed previously. I gave Flagstar the needed permissions and they mailed a check, which would arrive XXXX days after the due date. They indicated an inability to wire or courier the funds to meet the obligations they purchased from XXXX XXXX XXXX To prevent a lapse in coverage, my insurance company thus required a deposit on a credit card, from me that day, to cover the account until they received the check from Flagstar. I had no choice, so I paid on my credit card, and then received a reimbursement.
The following week, I requested an Escrow Waiver from Flagstar. On XX/XX/XXXX, I was granted an escrow waiver, but was informed of a large fee of over {$600.00} to move forward with the request. I have continually informed Flagstar that I am unable to accommodate payment of a fee to ensure that my bills are paid properly and on time. This is natural given the danger Flagstar nearly put me in, had I not been proactive. Flagstar, while admitting on XX/XX/XXXX that they are not legally required to levy the fee, insist upon it. Representatives have insisted that there is no way to remove it.
Flagstar Bank is a company I never chose to be in business with. I refuse to be penalized for ensuring the security of my home and family.
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| 03/08/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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Last year I requested a hardship and was approved by Flagstar Bank in XXXX of XXXX for a HAMP Standalone Modification Plan ( Trial Plan ). I had initially missed a couple of payments. I submitted documentation to get assistance from the bank to help me. Once the plan was in place I did NOT miss any other payments. All items are attached of the agreement.
The agreement was to start the first payment on XX/XX/XXXX in the amount of {$1200.00} for three months and then after successful completion of the trial plan i was to receive a confirmation that the plan was PERMANENTLY MODIFIED. I signed and agreed to this with the bank. I have attached all the documents. I paid XXXX, XXXX and XXXX as noted in the amount of {$1200.00} I did not break the agreement. I was not late on any trial plan payment. And then on Friday XX/XX/XXXX I received a call from the Bank, after many transfer I was connected with a representative named XXXX who then informed me that I was on a Forbearance and wanted to know when i was going to make payments, and then he said he could not find my SPOC who called me and then he told me that the reason for the call was that the bank needed me to agree to a modification of a new payment in the amount of XXXX. I reminded and educated him on the current modification plan that i was on and that i had met that agreement and i was not sure of what was going on. He then proceeded to say something to the case of the bank missed a review of the account, the escrow went up and they missed that etc. He then said that they needed to know if i was agreeable to the new identified payment. I told him NO and that i did not feel comfortable with this call and nothing in writing and that i was waiting on the bank to send the final documents as agreed that needed to be notarized for my permanent modification plan. He told me that there may be other options and other community services that i could reach out to. The conversation in which I am sure has been recorded can be located by the bank. Also what is noted are the multiple calls that I personally made to the bank since last fall to get this account straight and to ensure that I met their agreement. All of this should be located in my file.
I signed and sent back the forms to Flagstar Bank on XX/XX/XXXX. I met the agreement as noted in writing from them. And I feel that they have tired to go back on the signed agreement which will cause me more heartache and problems. They offered no help but instead pressured me to agree to the new plan over the phone. Which I declined and I informed them that I was calling to file a complaint.
My entire case needs to be reviewed. I am not sure of why they would want to change after I made all my payments for the trial on time. I did exactly what they told me to do.
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| 01/12/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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We purchased our home on XX/XX/XXXX. We made regular mortgage payments of {$1500.00} for 15 months. In XXXX of XXXX, I lost my job due to Covid19 economic issues. I found another job in XXXX of XXXX but lost that job to Covid19 as of XX/XX/XXXX. I received Unemployment Compensation with the additional federal allotment, so my wife and I continued to make mortgage payments through XXXX of XXXX. In XXXX of XXXX, our mortgage company, XXXX, sold the mortgage to Flagstar Bank. Due to our situation and when Unemployment Compensation ran out, we entered Forbearance with Flagstar in XXXX of XXXX.
In XXXX of XXXX we were offered a VA XXXX XXXX by Flagstar. The payment was increased from {$1500.00} to {$1700.00}. We initially declined the offer since the payment was increased by almost {$200.00} per month. This was going to be difficult as I paid for schooling to become a XXXX XXXX XXXX XXXX XXXX and my income was half of what it was prior to Covid19.
After further discussions with Flagstar via phone, we were offered a Trial Plan Agreement. We did receive an email with the agreement details, we signed it and sent it back to Flagstar, but never received a signed copy back even though we called several times requesting the documents. The payment was {$1700.00} and payments had to be made via phone and direct ACH from our checking account. We did this for four months in XXXX, XXXX, XXXX, XXXX and XXXX. However, in XXXX of XXXX, Flagstar informed us that we were not on any Trial Agreement and that our payments were merely going to our outstanding forbearance balance. This was shocking to us! We were told that our only option was to submit a Loss Mitigation Application, which we did, and we suspended the trial payments in XX/XX/XXXX, and XX/XX/XXXX.
Now Flagstar is denying our application for the following reasons : 1 ) Our property was not impacted by a federally declared disaster false, since President Trump declared a nationwide emergency pursuant to Section 501 ( b ) of the XXXX XXXX. 2 ) Flagstar claims we did not make 12 consecutive mortgage payments false, as described above, we made 15 payments, plus the four trial payments.
Every time I have called Flagstar to discuss our situation, I have been given a different story. First we qualify for a Trial Mortgage Plan, then we dont. Copies of requested documents are never provided by Flagstar. Flagstar repeatedly denied things over the phone and changed offers on multiple occasions. There has been no plan to help a veteran, but rather the bank seems to just be trying to recoup the money from our time on forbearance.
Now Flagstar says that unless we bring the mortgage current by giving them {$21000.00}, then they will move forward with foreclosure. We are appealing the decision to deny the loss mitigation
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| 03/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Starting in XX/XX/XXXX, XXXX XXXX payment system ( XXXX ) started to reverse my auto mortgage monthly payments. I was charged late and returned check fees as a result. I contacted their Services group and was told the following : 1. " The bank accounts I used did not have the correct account number ''. I told them the bank account I used had been set up since the beginning of the loan, about 5 yrs ago and there had never been any problems with money being transferred into Flagstar until now.
2. " The bank I used did not have sufficient funds ''. I forwarded my bank 's history record to show there were plenty of funds to pay when the transactions took place.
3. " My banks did not send them the money because of " not authorized '' transactions ''. I had to forwarded my bank 's history ledgers to show my checking accounts had been debited which shows the money had been sent to Flagstar.
Due to advice from # 1, I changed my bank on XXXX to 2 other banks to continue paying the monthly mortgage. Both had the same issue. So 3 of my banks had same issues. Flagstar kept reversing my payments with the same above excuses. I told them it was my banks it was their system.
When Flagstar reversed the payments, the funds that my banks sent to them were never returned. My banks says they had sent the money to Flagstar but never received any notifications the money is being returned. In order to credit back the money my banks had to initiate their own investigation and perform a Dispute before my money could be credited back into my account.
I talked to about 10 services reps and 2 Supervisors. None can help explain why Flagstar keeps reversing the payments. Each time this happens I get charged a Returned check fee. Because no one at Flagstar can resolve the issues and my money was taken from the checking accounts to pay Flagstar but was not returned when they performed a Returned check I decided to payoff my loan. I don't trust Flagstar to manage my loan anymore.
In XX/XX/XXXX, I follow the payoff procedures and obtained the Payoff value from Flagstar. With the payoff, Flagstar confirmed my loan was paid in full and the Deed of XXXX was sent to me with an Escrow refund. When I cashed the Escrow refund check, Flagstar had put a stopped payment on the refund check and told me I still owe them money. If I don't pay then they will rescind the release of the mortgage/trust.
Because of the many reversed payments performed by Flagstar I feel they still have not returned all my money and that they still owe me money. I can not get anyone from Flagstar to work with me on the accounting for the money. They keep passing me to other people and each time it gets more confusing and more paperwork is required.
As of XX/XX/XXXX, I still don't have my refund money.
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| 09/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XXXX XXXX Requested Forbearance based on CARES ACT. I specifically asked if my loan or credit would be negatively affected. I was definitely concerned about that, I did not want to request a forbearance, but we were in a tough financial position due to COVID, and being on XXXX XXXX. Flagstar assured me that I would not be negatively impacted, the loan will be on pause and the time would be added to the end of the loan.
XXXXthere was no paperwork I signed in order to enter forbearance, I completed a quick online application After a couple of months, I called concerned after seeing my total amount due being increased as if I am in debt that amount. They assured me that since this was a COVID forbearance, after my forbearance is over they will adjust my loan and this will not negatively impact me.
Feeling confident in what they repeatedly told me, we took our time to get our finances in order and remained in forbearance for 1 year.
XX/XX/XXXX, we requested ending our forbearance, we were told to make payments for 90 days in order to end the forbearance XX/XX/XXXX our forbearance ended. We were told that in order to make our account current, we would need to resign a new loan. Essentially like a refinance, and by doing so our mortgage insurance would also be removed.
New loan documents showed that my mortgage loan went from {$490000.00} to {$520000.00} My original loan ( XX/XX/XXXX ) was : {$500000.00} Update XXXX XXXX : Called Flagstar to request copy of my forbearance application and agreement. Rep looked for a while and stated that she could not find an application for forbearance. Instead sent me a document that was mailed to me showing that I was in the forbearance program. I asked how I was able to agree to the terms of the forbearance if their is no documentation, and she was not able to answer that question.
Summary : We feel that Flagstar participated in predatory lending practices by not being clear about the fees or financial implications of being in forbearance Had they been clear, we would not have entered into forbearance, as difficult as that would have been for us They reassured me this would not be harmful more than once, when I shared concerns about the financial implications of forbearance They took advantage of people in vulnerable situations during a worldwide pandemic They indicated we would have our mortgage insurance removed after refinancing We were told refinancing would bring our account current, but were not informed that there would be a significant increase in the loan balance.
Neither party has an agreement to the terms of the forbearance, another example of how nothing was clear or agreed upon, and they were able to assure me via phone that there would be no fees or negative consequences.
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| 10/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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Flagstar Bank Att : XXXX XXXX XXXX XXXX XXXX, MI XXXX Loss Mitigations Re : XXXX XXXX Loan # XXXX Property Address XXXX XXXX XXXX XXXX XXXX Ca XXXX To whom it may concern I have been receiving threatening letters stating my loan is past due yet my forbearance ends XXXX XXXX. I am enclosing a copy of a recent letter I received stating my account is past due in the amount of {$57000.00}.
I have called several times about these inappropriate and disturbing letters to discuss the current status of the loan and I was told to disregard the letters. I officially began the process of a streamline loan modification on XXXX XXXX. I was told I would receive a letter in the next 4 to 5 weeks. The application process was done over the telephone by a woman named XXXX XXXX, who would not give out her last name due to company policy.
She said paperwork will come in the mail and when receive it, I am to fill it out and send it in and they will reach out to me. Meanwhile, she said, the loan stays in and is protected under the forbearance with no adverse credit effects and a member of the hardship relief task force will reach out to me. These were her exact words.
After receiving another threatening letter last week, I once again called and spoke to XXXX XXXX his employee code # XXXX, he told me the call was recorded for my protection. He looked up the account and verified the loan mod process was underway as of XX/XX/XXXX. He said Flagstar was completely overwhelmed with applications so it could take up to 6 weeks for me to receive a letter with the loan mod offer. He assured me my account was in good standing and the forbearance supersedes any demand for payment.
Why are you sending me threatening letters that dont apply? I find them very frightening. This is very suspicious and a dubious practice on behalf of Flagstar Bank, especially when your employees tell me to ignore them. If I should ignore them, then they should not be sent. It tells me I am in a bad status of some sort, and I am very concerned.
I have records of all the calls I made and the names of those I spoke to since the beginning of this forbearance as I made sure I am always in compliance. When I asked for a letter from XXXX XXXX in the forbearance department stating that my account is in good standing, I never received it.
I do not appreciate these threatening letters and I am asking you to stop harassing me with them as they are not correct. I am also asking for a response confirming that your records show my mortgage is current and in good standing. You brought this on yourself by sending letters to me implying that it is not, and now I want your assurances in writing that everything is okay with my mortgage.
Sincerely, XXXX XXXX
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| 08/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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CFPB, My girlfriend and I had purchased a home back in XXXX XXXX from XXXX XXXX XXXX. We had selected to finance with XXXX XXXX XXXX XXXX and go with the escrow account option. Both of us are co-owners of the home and our names were both added to the loan account. For XXXX, our taxes were properly taken care of by XXXX XXXX XXXX XXXX without any outstanding or delinquent tax balances. Around XXXX XXXX to XXXX XXXX, XXXX XXXX XXXX XXXX had sold our loan to Flagstar Bank. Throughout XXXX we continued to pay our monthly mortgage ( principal + interest + escrow ) in a timely manner, without missing a single payment. Flagstar Bank paid the taxes for both the XXXX XXXX XXXX XXXX {$1500.00} on XXXX/XXXX/XXXX ) and XXXX ( {$820.00} on XXXX ) taxes at the end of the year. There was a tax surplus in the escrow account and I was cut a check for {$3500.00} on XXXX. Starting around XXXX XXXX, my girlfriend started receiving letters from both the XXXX XXXX County tax collector and attorneys harassing her to pay delinquent taxes from XXXX. Concerned, I gave the FlagstaXXXX Bank tax department a call to confirm that all XXXX taxes were paid for. They re-assured me that all taxes were taken care of for both my girlfriend and me. With that said, we rest assured thinking that everything was okay. However, we continued to receive letters each month, reminding us that my girlfriend still owes a total of {$2200.00} XXXX {$630.00} + {$1600.00} ), XXXX and XXXX XXXX taxes respectively. Today ( XXXX ), I called Flagstar Bank again and they re-assured me that all taxes for XXXX were paid for. Immediately after the call, I started reviewing the letters thoroughly again. I jumped back in forth from the XXXX XXXX County tax website to my Flagstar Bank online loan account. I noticed that both my girlfriend and I have TWO separate tax accounts for XXXX XXXX County. I checked my online mortgage account on the Flagstar Bank website and I found that only my tax account number was present but not my girlfriends yet both our names are under the same mortgage loan. I am not sure what exactly happened but it would appeared that Flagstar Bank did n't include my girlfriend 's tax account on the same mortgage loan account, resulting in only the tax amount of {$2400.00} paid for XXXX and the {$2200.00} amount still unpaid under her tax account. Please help us resolve this issue, as we did our part in paying the monthly mortgage every month on time. The responsibility was in Flagstar Bank 's court to correctly disburse tax payments to cover both my girlfriend and me. Now we are suffering the repercussions of her taxes being delinquent because our mortgage account was n't correctly configured to include both our tax accounts. Thank you.
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| 06/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XX/XX/XXXX Started Forbearance due to COVID. End of XXXX started process for a loan modification. Loan mod was excepted and a 3 month Trial Plan Agreement was set up for XXXX, XXXX and XXXX of XXXX of {$2400.00}. All XXXX payments were made timely. Paper work for the new agreement was sent to me. I signed and sent pack with a notary 's signature. XX/XX/XXXX first payment on the new loan agreement was made on XX/XX/XXXX for the NEW mortgage payment of {$2300.00}. On XX/XX/XXXX I called to make my second payment of the new loan when I was told that my new loan was rejected due to the notary 's signature not being approved by the lender. I never received any correspondence from the lender of the signature rejection. I still made the second payment of {$2300.00} on that day but was out of town ( XXXX XXXX was a Friday ) due to a death in the family and was unable to receive and re-sign new loan docs with a notary. I had to wait until I returned home ( Monday, XXXX XXXX ) to contact the lender again about my options. Again, no correspondence or any time had been sent to me explaining the rejection. When I called back the lender said my first loan mod was void and I had to start all over again. So I filled out another loan modification in XX/XX/XXXX and waited to hear from the lender on their decision. XXXX went by and I heard nothing. XX/XX/XXXX came and I called, again nothing. XX/XX/XXXX I called and was told to watch for something to come in the mail and nothing did. Called beginning of XX/XX/XXXX and requested the whatever info to be emailed because I never received anything in the mail still. When I was on the phone with the lender he made the comment when looking at my file that he confirmed nothing had ever been sent still. XX/XX/XXXX the first letter came from the lender dated XX/XX/XXXX saying my loan mod was approved and my trial payments are for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX in the amount of {$2500.00}. I made the first payment on XX/XX/XXXX but was unable to come up with the funds to cover XXXX with the timing of the notice. At that point I contacted my local Housing Authorities and Legal Aid. Legal Aid informed me that I do have a case on XXXX counts but I would have to hire a lawyer. I do not have funds to do that. My husband has struggled for the past year and a half with LONG Haulers due to contracting COVID-19 between his first and second immunizations. He has been unable to work because of his symptoms and a difficult school schedule with our children, also due to covid. I lost my second job that I made approximately {$20000.00} a year due to COVID. That loss is now permanent. I am not able to replace it with a new second job with the schedule of my primary salaried job.
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| 11/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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My father who was XXXX XXXX veteran owned a home and passed away 2016 several years ago pre pandemic. I was able to maintain his property until the pandemic. I temporarily lost income due to the pandemic. I was able to resume payments after missing 12 payments. Ive been making my monthly payments ever since. I have been in contact with several representatives staying in contact ensuring Im doing everything in my power to retain my fathers home. Ive had rude representatives who talked over me when Im explaining my situation. They acted as if Ive done something personally to them. They stated I was eligible for a loan modification. For the last two years they have bending me over backwards asking for several documents in which I have provided them all. From death certificates to filling out several paperwork such as online applications. However, they required additional information and that we get the home in our names. Ive done everything they asked me to do and more. The most recent incident they stated they would bring the loan up to good standings if I was able to secured notarized signed documents from me and my siblings by a certain date. They stated we must all sign on the same date at the same time. I advised this was not feasible since we all live in different states. Flagstar advised this is the final document that is needed to bring the loan up to date and stated to just get the necessary documents back to them and they would take care of the loan. I told them I could do this because my siblings birthday was in XXXX and I planned on visiting which I can get everything done. They stated this is the last and final document that is needed before they bring the loan current. Flagstar records all conversations so Im telling the truth. I submitted the notarized documents they asked for in XXXX by the date they requested. I was told thats all I need to do. I called to check the status and was told my loan modification was denied due to having enough income. Tell me how does that make sense. Im XXXX at Flagstar for doing this to me. Ive written several letters and emails expressing my concerns. Im beyond fustrated to hear Flagstar is requesting I do something else. This has to stop at some point. They are literally lying to me. They keep asking for this and that and after two years I need someone to look into to see if this is practical. They are giving me fasle information making me jump through hoops because they can. I understand Im at the mercy of Flagstar and we all have been through a lot but when you have someone who is trying to get back on track it can be a bit daunting. Ive done my part and now someone need to hold Flagstar accountable and bring the loan up to date. Please help!
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| 03/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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The servicing of my mortgage loan has been transferred several times now, resulting in voided agreements and financial hardship.
I received an " Annual Escrow Account Disclosure Statement '' with an " Analysis Date '' of XX/XX/XXXX by XXXX XXXX notifying me that there was an escrow surplus and an " Escrow Refund '' check was mailed to me for {$3400.00}. I called XXXX XXXX and I was assured that the money was mine and free to use so I used it for other living expenses. About a year later, I receive an " Escrow Account Disclosure Statement '' with a " Statement Date '' of XX/XX/XXXX by XXXX XXXX that there was now an escrow shortage of {$6600.00}. XXXX XXXX had used wrong data to calculate the projections of my escrow account, which resulted in a significant shortage. I then I receive another " Escrow Account Disclosure Statement '' with a " Statement Date '' of XX/XX/XXXX by XXXX XXXX that there was now an escrow shortage of {$6600.00}, then I receive another " Escrow Account Disclosure Statement '' with a " Statement Date '' of XX/XX/XXXX by XXXX XXXX that there was now an escrow shortage of {$6400.00}. The loan was transferred to my current mortgage company Flagstar Bank and the shortage continues along with voided agreements made between XXXX XXXX and I, in which XXXX XXXX allowed me to spread and pay the escrow shortage with no interest, penalties, or fees in a period of 36 or more months. Flagstar Bank ran their own analysis and continued to see the shortage and offered me 36 or more months but voided the previous agreement between XXXX XXXX and I.
My monthly mortgage statement ( including principal, interest, and escrow - taxes and insurance ) started at {$900.00} a month, then it dropped to {$760.00} a month ( due XX/XX/XXXX ), then it went up to {$1500.00} ( due XX/XX/XXXX ) a month, then it dropped to {$1100.00} a month ( due XX/XX/XXXX ), then it went up to {$1200.00} ( due XX/XX/XXXX ) a month, then it went up to {$1600.00} ( due XX/XX/XXXX ) a month, and now it went down to {$1300.00} ( due XX/XX/XXXX ) a month. I am having a very difficult time paying this as a result of an escrow shortage that resulted from an escrow surplus that was clearly an error on behalf of the mortgage company which is now causing me adverse financial hardship. My monthly mortgage statement has increased 49 % since my first mortgage statement of {$900.00}. How is this even allowed? Are these not predatory practices?
I called Flagstar Bank regarding my escrow account as there has been an escrow shortage originating from a previous mortgage lender in which I was granted an extension of 36 or more months and Flagstar Bank voided the 36 or more months agreement and tacked on the new shortage.
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| 10/12/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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XXXX XXXX, XXXX. My wife and I are XXXX and live at XXXX XXXX XXXX, The Villages XXXX. I am a XXXX XXXX and was simply attempting to refinance my home to pull some additional cash out on a new VA loan to complete final home XXXX.
I had refinanced almost 2 years earlier and pulled almost {$100000.00} of cash out of equity on a VA loan to install hardwood flooring throughout, a 16X20 fully functional square footage screened in XXXX, new paint throughout, irrigation system, landscaping, etc. My VA appraiser then was XXXX XXXX, assigned by the VA to appraise my home on the golf course and her result 17 months ago was {$320000.00}. That was fine as I took the cash and made the over {$50000.00} in improvements. 2 months ago, we decided to do our last refinance and pull additional cash out to install a gourmet kitchen, bathrooms, etc. The bank was Flagstar Bank that we applied with. Two men showed up to appraise our home in a pick-up truck one named XXXX XXXX and the other did not identify himself yet they both handed me XXXX XXXX cards and said they were also Realtors. Does n't that violate Dodd/Frank or Respa?? They paid no attention when I tried to show them the improvements that I had made and the XXXX I planned to make and were in my home for no more than 8 minutes. Being a retired real estate appraiser, I gave them some information concerning comps to make their job easier yet they did not bother to look at or take the documentation with them. In closing, 15 days later, Flagstar Bank notifies me that my appraisal was complete and the value was {$250000.00}. The comps that were used were all over 1 mile away, one was a short sale and one was a XXXX. These guys simply " mailed this appraisal in '' for lack of a better word. In closing, I will be notifying the VA today with complaints and a re-consideration of value as I have evidence of 8, YES, 8 sold comps within .35 miles of my home, on the golf course that have all sold within the last 4 months for in excess of {$370000.00}. These men should not be licensed real estate appraisers but rather they should be used car salesman. In closing, XXXX XXXX, approved by the VA is going to appraise my home again per my request. Being a retired Executive from XXXX XXXX, XXXX, I will be writing to my former neighbor and now the Secretary of HUD, XXXX XXXX XXXX. I feel like my wife and I were taken advantage of for {$450.00} as the appraisers would not speak to us as I am XXXX XXXX XXXX and my wife is XXXX, not to mention only providing 3 comps on their valuation that were horrible, far away, inferior and useless. Please reach out to me at XXXX XXXX XXXX so I can provide you with all of my additional documentation. XXXX XXXX. XXXX XXXX XXXX
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| 10/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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RE : XX/XX/XXXX Late Payment I am requesting to please remove the delinquent payment that was applied to my credit score for the month of XX/XX/XXXX. The delinquent payment was due to a bank error and not delinquency. The following is the history and background of what transpired.
XX/XX/XXXX - I made my XX/XX/XXXX online Flagstar mortgage payment. On that same day, I made {$4500.00} deposit into my bank account to cover the mortgage payment and any miscellaneous first of the month transactions ( bank account should have been credited {$4500.00} instantly ).
XX/XX/XXXX - Flagstar attempts to pull funds from bank account and is denied due to insufficient funds.
XX/XX/XXXX - Bank deposits money into account 48 hours late. The bank does not know why this mistake happened as the funds were supposed to be instantly available.
XX/XX/XXXX - I realize the mistake the bank made in not posting the funds immediately while looking at my bank account online. I promptly correct the issue and make the XXXX payment.
XX/XX/XXXX - XXXX mortgage payment is made.
XX/XX/XXXX - Receive credit score alert that my credit score now has a delinquent payment due to our mortgage payment not going through. I quickly called my bank and was furious. They couldnt explain why the check was not automatically deposited into my account as was done several times before. They apologized and promptly refunded the NSF / Overdraft Fees that occurred during that time period ( making my account overdrawn and unable to process the mortgage payment ). They also apologized and said there was nothing they could do about the missed mortgage payment but said to contact Flagstar, explain the situation, and show the refunded NSF/Overdraft fees as validation of the mistake.
My wife and I are both self employed. I am a consultant and my wife owns a restaurant. This is the first time a late payment has hit our credit report. The reason why we had to push our payment till the end of the month was my clients were late paying their invoices and the restaurant is always slow in XXXX. COVID has very much impacted our finances but we pay our bills and have no desire to apply for forbearance. This payment should have gone through without any issues and its incredibly frustrating! We will be switching banks because of this mess, I understand mistakes happen but this could have major implications on my score for years to come if its not corrected.
We respectfully and humbly ask for you to remove the late payment on our credit report due to the honest attempt to pay on time ( XX/XX/XXXX ), extenuating circumstances/mistake with our bank, and our flawless payment history.
Thank you for your consideration.
XXXX XXXX
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| 04/27/2018 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Pursuant to Fla. Statute- 673.3081- A defendant may denied in specific the authenticity of any document presented as the original promissory note and any possible signatures contained in the complaint.
On XX/XX/XXXX, we submitted a written request under section 6 of the Real Estate Settlement Procedures Act. On XX/XX/XXXX, we received a response from XXXX XXXX on behalf of Flagstar Bank, however XXXX XXXX failed to respond to the questions that was asked and instead claims that it is unclear from our correspondence what we are requesting or disputing. The written request is very clear and to the point. The note reveals an endorsement by XXXX XXXX XXXX senior vice president, flagstar Bank. XXXX XXXX provided a copy of the note reflecting the same endorsement naming XXXX XXXX XXXX therefore he knows too well what we are asking and is refusing to respond. We ask, if XXXX XXXX XXXX was ever employed by Flagstar, we also ask if XXXX XXXX XXXX holds the office of Vice Presidient of Flagstar, we ask when XXXX XXXX XXXX employment started with Flagstar and when it end. Pursuant to the Florida Statute, a debtor has ever right to question the authenticity of any signatures on the note. The record reveals that XXXX XXXX has knowledge of the questions being ask because he himself provided a copy of the note reflecting the name of XXXX XXXX XXXX. Therefore if he already provided this information it does not make any sense that he would not answer to the questions when he clearly knows too well that the question is very clear and he knows the subject matter. By providing a copy of the note reflecting the name of XXXX XXXX XXXX, XXXX XXXX has placed himself in a contradictory position claiming he knows nothing or that does not understand the question, XXXX XXXX has provided a poor excuse that not even him believes. In the Court of Appeals State of Arizona, in : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, as Trustee ; Flagstar. The summary judgment was reverse by the appellate court in specific due to a False recording claim surrounding the endorsement of XXXX XXXX XXXX. The appellate court agreed with the defendant that the endorsement of XXXX XXXX XXXX was false and that there was no proof she was an actual employee of Flagstar. We have enough information to be believe that the endorsement placed on the note by XXXX XXXX XXXX is false and we demand that flagtar bank respond to the written request under RESPA 6 of the Real Estate Procedures Act. The CFPB has jurisdiction over the matter and we ask that you act according to the law. Pursuant to the Fla. Statute and RESPA we have every right to demand an answer and therefore we ask the CFPB to enforce every statute mention in this complaint.
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| 09/19/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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Escalation for Flagstar not honoring modification with interest rate 3.25 % Flagstar loan # XXXX Housing Counselor XXXX XXXX XXXX XXXX HUD Certified Senior Housing Counselor ID # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX x XXXX Fax XXXX XXXX Issue : Homeowner has an executed recorded modification with an interest rate of 3.125 % that was recorded on XX/XX/XXXX that Flagstar is not acknowledging and appears to be charging 5.25 % interest to XXXX XXXX XXXX.
Note : Flagstar has not honored XXXX XXXX HUD approved authorization deterring the assistance of a housing counselor. XXXX had to conference in XXXX numerous times to authorize and sent in the authorization numerous times.
Note : there were a lot of issues to finally remove the deceased husband of XXXX, XXXX XXXX with approximately 4 sets of documents being sent for signature and has finally been successful. Each set of documents were different with partial claim or a combo ALM recovery modification and different interest rates that finally resulted in just a stand alone partial claim as XXXX had been requesting all along because she could afford to resume the payments and she wanted to preserve her interest rate of 3.25 %.
Attachments : *Executed modification recorded on XX/XX/XXXX with 3.125 % interest rate *Executed partial claim recorded on XX/XX/XXXX from a work out for an FHA covid forbearance *Mortgage statement dated XX/XX/XXXX Summary of events : XX/XX/XXXX Flagstar does not have XXXX authorization on file for the 4th time. XXXX spoke with supervisor XXXX who advised to email it again and to send to XXXX XX/XX/XXXX Flagstar found XXXX authorization on file & XXXX in loss mitigation spoke with XXXX. She sees the XX/XX/XXXX recorded modification with 3.25 % rate. Escalated to supervisor XXXX who now understand the issue. XXXX sees the previous escalation that was not previously escalated and will escalate again.
XXXX said that past charges were based on the 5.25 % interest rate and will get it corrected.
XX/XX/XXXX XXXX spoke with XXXX who said that the executed modification from XX/XX/XXXX with 3.25 % interest is what the homeowner has been charged and has not been overcharged.
XX/XX/XXXX spoke with XXXX who said the interest rate jumped to 5.25 % and that there was another modification showing 3.25 %. XXXX is submitting to processing and borrower is being charged 5.25 % rate.
XX/XX/XXXX Spoke with XXXX who has the recording # XXXX for the XX/XX/XXXX modification so she escalated to her supervisor. 2nd time to escalate from XX/XX/XXXX. Supposed to be resolved by XX/XX/XXXX but never was.
Note : each call takes at minimum 1 hour having to explain it with each transfer.
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| 12/17/2019 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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When XXXX XXXX switched to Flagstar in XXXX 2019 I entered the local branch to inform the bank I would be closing my account. The teller suggested that I wait to see if there were any reoccurring transactions for the month of XXXX to might come through before I closed the account. I had 2 transactions that came through and went to the branch to make a deposit of {$200.00} dollars to make the account current and close the account ( This was XX/XX/2019 ). It was my belief that this account was closed and everything was fine. Again this was XX/XX/2019. There have been no communications or anything from Flagstar. On XX/XX/XXXX, I received a call from XXXX XXXX XXXX XXXX, a debt collection firm, in an effort to collect a {$170.00} debt from Flagstar Bank. Flagstar was charging the account i wanted to close and charging me $ XXXX/day for 30 days. I paid the credit agency the money owed because I did not want anything on my credit and contacted Flagstar cooperate office for an explanation and possible refund. Cooperate office told em that the charges form the local branch should have been written of and at the very least should have contacted me. None of which happened. The FIRST and ONLY communications regarding an open account or negative balance ( because of monthly maintenance fees ) came from the collection agency. Cooperate office directed me to call my local branch to have the situation resolved. I spoke with an associate of the branch ans she said she would do research and get back with me. She called me back and had no answers for most of my questions. She could not understand why the branch had made no attempt to contact me. She indicated that there is no record of me entering the branch ( despite the fact I made a deposit in XXXX to cover the charges ). There are multiple issues with these banking practices. First, I never agreed to have my XXXX XXXX account switched to Flagstar. Therefore any of the policies that they decided to impose on me were not of my own free will nor do they have any signed documentation saying that I agreed to said policies. Secondly, I wanted the account closed, and it was never closed. Finally, the bank continued to charge my account fees and overdraft based on those fees. I did not charge anything nor was anything charged to my account other than the maintenance fees imposed by Flagstar. By no accord of my own, Flagstar over-drafted my account and then began charging me {$6.00} dollars a day for the next 30 days before selling off my account to a collection agency. In addition to malicious banking practices, they still have not explained to me how/why XX/XX/2019 is the first communication I received regarding any of this.
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| 09/23/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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XXXX I received notice from XXXX XXXX that our loan will be sold to Flagstar Bank XXXX Notice stated " As of XX/XX/XXXX XXXX XXXX will stop accepting payments from you. Starting XX/XX/XXXX please make all payments to your new servicer '' XXXX XXXX XXXX XXXX XXXX ( XXXX ) sent an XXXX mortgage payment to Flagstar bank ( account number as noted on the XX/XX/XXXX notice from XXXX XXXX ).
XXXX I received a statement from Flagstar bank noting that my XXXX payment had not been received. I contacted XXXX to inquire. I was told by XXXX that Flagstar bank rejected my payment on XX/XX/XXXX noting an invalid customer ID. We verified the account # with the account # on the Flagstar statement. The account numbers matched. The XXXX agent additionally noted that the money was being refunded to me. I checked my XXXX account and it showed a " pending '' refund from Flagstar on XX/XX/XXXX in the amount of my mortgage payment.
- I contacted Flagstar to ask " why '' and was told that there was no sign of a payment in their system. I informed the agent about the information regarding the ACH payment provided by XXXX. I was told that I could make the payment now. I told the agent that I would like to pay and would like the account to reflect receipt of payment on XXXX and interest adjusted accordingly. I was told " Flagstar does not owe me anything ''. The agent reminded me that this would not reflect on my credit score but there was no solution to the fact that interest was now being charged on principal that I had paid on XX/XX/XXXX. I did not have access to my money between XX/XX/XXXX and XX/XX/XXXX. The amount did not clear " pending '' status until XX/XX/XXXX.
XXXX Once the refund from Flagstar cleared my account I made my XXXX payment.
As a consumer, I am not at fault for Flagstars inability to have the accounts they purchased ready for payment receipt by the due date of the payment. They knew they were the new service provider on, at a minimum, XX/XX/XXXX. The accounts should have been created and ready for payment receipt on XX/XX/XXXX. The account information was given to me in the XX/XX/XXXX notice from XXXX XXXX. Therefore, the account was clearly created, yet on XX/XX/XXXX my payment was rejected as " invalid customer id '' In this situation, I did not have constructive receipt of my money between XXXX and XX/XX/XXXX ( day it showed " not pending '' ) I am one of millions of Americans whose mortgages are sold every year. This Pattern of Behavior among mortgage service providers is an unfair practice that thrives off of a consumers lack of knowledge. Most consumers are probably paying the missed payment and are unaware of the impacts of compounding interest.
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| 05/06/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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Please see my letter to Flagstar Bank below. They are either incompetent or deliberately trying to get people on forbearance to foreclose.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XX/XX/XXXX -- - Flagstar Bank Loan # XXXX Today we received your letter dated XX/XX/XXXX saying my hardship mortgage modification application is STILL incomplete even though I uploaded EXACTLY what XXXX told me to send on XX/XX/XXXX. Today, XXXX in your hardship department asked me to write this letter explaining my income.
I am a XXXX XXXX. I am paid at the end of each transaction which are few and far between due to the Covid Pandemic. This is not a regular paycheck, and it comes when a house closes. This should not be news to the home mortgage industry.
Your application requests a monthly income amount. Due to my income being unpredictable, irregular, and varied in the amounts, I averaged my total income for XXXX and divided by 12 to get the {$1600.00} per month and I put on the application. Makes sense, right? Right?
Today, XXXX belatedly informed me ( after you terminated my application on XX/XX/XXXX ) that you are looking for the income from the application to exactly match the last 90 days of bank statements. This is news to me even though I have been in constant contact with your Hardship Department for weeks. No problem. {$4700.00} from one transaction in XXXX and ZERO from XXXX and XXXX, divide by three and we get {$1500.00}.
PLEASE if you do not understand this CALL ME. XXXX I know you have the number.
I have turned in every document, check stub, bank statement, letter, P & L, I will give you my shoe size if you ask for it.
Your many letters advising me of an incomplete application are taking over a week ( sometimes two ) to reach me and come whether I turn in the documents or not. Why dont you ask for everything at once, on one letter at the beginning of the application process instead of looking for it piecemeal at the end? You could have asked for this particular thing when I first uploaded the bank statements back on XX/XX/XXXX. Why wait 21 days and do it in excruciatingly slow snail mail?
When a document missing or not good enough why wait until its too late to ask for it in a letter dated XX/XX/XXXX and terminate my application three days later? Do you REALLY want this house back? Now that its worth $ XXXX more than I owe on it I wouldnt be surprised. Maybe the Federal Bureau of Consumer Protection would be interested in these practices. Is it incompetence or something worse like in XXXX?
CC : Federal Bureau of Consumer Protection, Senator XXXX XXXX, Senator XXXX XXXX Senator XXXX XXXX, Representative XXXX XXXX.
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| 02/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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We were trying to refinance with Flagstar bank for a 30 year mortgage who we currently had our mortgage with already on XX/XX/XXXX. We were about XXXX weeks into the process and we felt things were going smoothly as well did our Direct lending officer XXXX XXXX. He scheduled a call from their appraisal company and we paid on XXXX XXXX XXXX for the sum of {$530.00}. The appraisal company came out on XX/XX/XXXX at approximately XXXX.
The appraisal was completed around XXXX, it is here where things go bad.
I received a call from XXXX that same afternoon around XXXX stating that the loan did not make it through their underwriting team for some reason. I told XXXX that we just had the appraisal done that same day and if we were not getting the refi loan we would appreciate a {$530.00} refund. He stated this is not his problem and they are a 3rd party contractor and we would not be getting our funds back we are responsible for the payment. I asked him why would he order the appraisal if the loan had not gone through the underwriters and his words, I am quoting him ( based on what you told me about your income I thought you would be all set ). He did not want to speak to me any further so I took it up with XXXX XXXX which was the other person working on our loan. I stated being retired we can not afford to throw away {$530.00} and she agreed, this was over the phone. On XX/XX/XXXX see email : she sent me an email stating our refund has been processed and we would receive it within 14 days. I waited the 14 days and no refund so I sent her another email see attached : she stated they were having technical issues and give it till the end of the following week of XX/XX/XXXX. We did and still no refund, I called XXXX the week of XX/XX/XXXX and spoke to her and she said please give it XXXX to 45 days more. We waited once again with no refund, so I called her on XX/XX/XXXX and she said she was forwarding this information ( she took my phone # ) to their finance department and they will call a.s.a.p. I still have not heard anything back from anyone at Flagstar about our refund that was processed on XX/XX/XXXX. All we want is our refund for the appraisal that should not have taken place unless we were approved from the underwriters first. Anything anyone can do to get our refund would be greatly appreciated. Not that it now matters but we did go with another bank and tried using the appraisal from Flagstar ( to eliminate any refund ) but the current bank stated that the appraisal company was not in their circle, we paid for a second appraisal. We have already refinanced with a another bank and closed in XXXX. Sincerely, XXXX XXXX XXXX XXXX.
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| 07/14/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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Okay, flag star bank, had me apply loan modification program, making payments of XXXX in XX/XX/XXXX, for three months trial. I made them they sent me partial claims terms XXXX XXXX with said amount plus3.37500 % interest rate! I sent off after getting it notarized at XXXX XXXX by bank President! I had until XXXX I sent it in XXXX via XXXX XXXX envelope! Now in middle of XXXX Again I received same letter head dated XXXX and said this form had to been done by XXXX. I was confused, I call flagstar, no paper work why this form again with past date XXXX be turn in! Same underwriting of XXXX XXXX, California! NOBODY COULD TELL ME WHY????? I RECEIVED THE PARTIAL CLAIMS FORMS AGAIN! NUMEROUS CALLS, ONE PERSON SAID MAYBE U, OR NOTARY DIDNT DO SOMETHING, SO ON XXXX I CALLED FLAGSTAR TOLD THEM I SIGN PAPER WORK, DURING THE OPEN BUSINESS HOURS XXXX E.S.T. THEY ARE ON C.S.T. THEY TOLD ME THE WERE DOCUMENTED THIS ON COMPUTER BESIDES ALL CALLS ARE RECORD BY THEM! SO I CALLED NEXT DAY XXXX XXXX. WELL I GOT OF HOLD OF XXXX XXXX. IN XXXX, TEXAS TOLD ME THAT PROGRAM EXPIRED ON XXXX XXXX. I ASK WHY Wasn't I informed by flag star staff about this when I was on the phone?? Well we had over XXXX loans amonth, some staff wasn't trained up to par, Now I CALLED every week prior about my status, I was told XXXX XXXX EVERTHING IS OKAY YOUR MAKING THE PAYMENT OF XXXX MONTHLY YOUR GOOD! NOW FLEXI INFORMATION WAS WITH HAVE START THIS ALL OVER AGAIN, I CALLED EVERY WEEK, I WAS TOLD YOUR GOOD, WE HAVE SO MANY, I HAD A LADY XXXX XXXX WHO TILD ME SHE WAS HANDLING MY CASE PERSONALLY! NOW I TRIED TO GET HOLD OF HER, TO NO LUCK, BUT THE PERSON WOULD SAY, YES I SEE HER INPUT ON THE FILE OFF YOUR ACCOUNT, I CALLED XXXX ABOUT MY FILE, I WAS WORRIED ABOUT INTEREST RATE GOING UP, UR PROGRAM WAS APPROVED TODAY, SO ME ASSUMED SAME RATE XXXX XXXX XXXX THAT WOULD BE SAME! I GET IN IT NOW XXXX WITH INTEREST RATE AT4.625 % WITH A XXXX DOLLARS BALLOON PAYMENT AT IN OF LOAN XXXX WHAT HAPPEN IN XXXX WITH SAME BANK IS NOW DOING SAME THING NUMEROUS FORECLOSURES IN THIS AREA BY FLAGSTAR BANK WHICH XXXX XXXX XXXX XXXX SOLD MY LOAN TO FLAGSTAR WITHOUT NOTIFYING ME PREVIOUS TO SALE? I HAVE UNTIL XXXX, XX/XX/XXXX TO SIGN THIS RIP OFF DEAL OR THEY WIL FORECLOSURE ON ME EVEN THOUGH I BEEN MAKING THE AGREED PAYMENTS, PLEASE HELP ME, I AM TOTALLY SHOCK THEY DID THIS UNFAIR, BUSINESS, PRACTICES WHICH IS WHY UR PROGRAM WAS ESTABLISHED! I LIVE BY A MOUNTAIN MY CELLPHONE DOEST RECEIVE CALLS, BUT MY XXXX XXXX HAS A TEXT ME APP THAT I RECEIVED CALLS, AND GOES TO VOICE MAIL PLEASE LEAVE A MESSAGE NUMBER, EXTENSION GO GRACE OF THE FATHER, AND LORD JESUS CHRIST, HOLY GHOST SPRIT
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| 05/06/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Many issues with Flagstar Bank : 1. We purchased a home with the builder of our home and closed on XXXX XXXX.
2. The loan service was XXXX XXXX.
3. We paid our mortgage ON TIME. First loan payment was XX/XX/XXXX. Second payment was onXX/XX/XXXX.
4. WITHOUT BEING TOLD ( we did not receive a letter from XXXX XXXX ), they " sold '' our loan to Flagstar. First time we were notified wasXX/XX/XXXX by Flagstar Bank that they had our loan. The letter stated we owed them for XXXX AND XX/XX/XXXX payment.
5. I immediately called XXXX XXXX and Flagstar Bank. Both had a descrepancy on the " loan sell '' date. XXXX stated XX/XX/XXXX, therefore they keep my XX/XX/XXXXpayment, and Flagstar stated it was XX/XX/XXXX, therefore they keep my XX/XX/XXXX payment.
6. Flagstar then proceeded to tell me to " double pay '' my mortgage. And that way they will " reimburse me '' when it gets settled. I told them I am NOT interested in paying a double mortgage, when the FAULT IS THE INSTITUTIONS. Not mine.
7. I have several documents showing the exchange, my payments, etc.
8. I then receive a confirmation email by XXXX XXXX by Flagstar Bank on XX/XX/XXXX stating that she received an email from XXXX stating that they will receive the payment and she was " sorry it took so long to resolve the issue ''.
9. They still have not fixed the account. I have been paying the mortgage every month and writing them a confirmation # that the mortgage I am paying is for the on-time month payment, since they have NOT fixed my account.
10. This has affected my credit.
11. Additionally, they are saying that I owe them money now for home owners insurance and property taxes WHICH HAVE BEEN PAID and I have sent them documentation of proof. Additionally, I have a PMI wrapped into my mortgage payment and they are saying I never paid that and that they were taking it out of my escrow. Which is FALSE. My mortgage payment is with the PMI of {$320.00} built in for a total of $ XXXX/month that I pay. Now they want me to pay them an additional {$3100.00} because they said I never paid them.
12. I am on the phone with them at the moment, and they said that their internal departments DON'T SPEAK TO EACH OTHER and therefore they have no proof of payment nor email exchanges, nor that there was a previous lender.
13. THIS FEELS VERY PREDATORY.
14. I pay all my bills on time. I am very responsible. I work very hard to provide for my family and my community as a XXXX. I have now spent over 80 hours of my time in the last 3 months to resolve their institutional problems that is AFFECTING MY CREDIT AND MY BANK ACCOUNT.
15. Please help. This is just unacceptable.
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| 10/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Summary : - Flagstar purchased my mortgage in XX/XX/2021 - My prior bank ( XXXX ) sent an initial transfer payment in XXXX. Flagstar only applied it to the principal.
- Flagstar notified me on XX/XX/XXXX that they misapplied the transfer payment and would resolve it.
- The transfer payment was never correctly applied and now I have been warned ( on XX/XX/2021 ) that my mortgage will go into a default payment status if I don't make a double payment by XX/XX/XXXX.
- I have paid my mortgage on time every month.
- I made contact with 2 members of their management team who only informed me it was my responsibility to see the XXXX transfer payment was misapplied and resolve it within 60 days.
- Flagstar made purchased my mortgage and misapplied the transfer payment. Those were both internal company decisions and processes. I had nothing to do with it. Why am I responsible for their process failures?
I have only been a customer since XX/XX/2021. My mortgage was bought by Flagstar. I was given a welcome phone call but things have not gone well since then. My prior mortgage holder, XXXX XXXX, transferred the first payment to Flagstar in XXXX. Unbeknownst to me, Flagstar applied that entire amount to the principal. I began making my monthly payments in XXXX and have done so every month. I received a call in XXXX that my mortgage payments were behind. I was told that it was a result of the transfer payment by the prior bank ( XXXX ) that was only applied to the principal and not the interest payment. On that call, XX/XX/XXXX, the attendant let me know that it would be resolved. I thought all was well.
I received a call on XX/XX/XXXX, telling me again my monthly payments were behind. I was told that the transfer payment that came from XXXX that Flagstar applied only to my principal balance could not be moved to the right allocations for principal and interest. I was told if I do not make a double payment by XX/XX/2021, then my mortgage will go into a default payment status that will affect my credit.
As a customer I have done nothing wrong. It's not my fault that Flagstar misapplied the transfer payment in XXXX. It's not my fault the attendant told me on XX/XX/XXXX it would be resolved. The only response I received from XXXX ( on your management team ) was that I should have seen that this initial transfer payment in XXXX was misapplied.
So as a customer I have made my monthly payments on time every month to my prior and current mortgage companies. This is not fair in any way and a poor treatment of customers. I left a voicemail with XXXX ( on your management team ) with this same information.
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| 02/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I'm working on a cash-out refinance with my existing mortgage lender to perform a buyout following divorce. Since XX/XX/XXXX the loan application has been pending approval. The approval is granted upon acceptance of an appraisal. From that date until XXXX, despite repeated and regular requests from myself and promises from the lender, nothing happened. Not a single appointment or phone-call from any appraiser. Eventually, I requested that they use an appraiser I had previously used myself. They finally agreed to this and an appointment was scheduled for her to come to take measurements and pictures. This appointment took place 3 months and 9 days after the approval process began.
The appraisal appears to have been delivered on XX/XX/XXXX. I have no way of knowing this because I am not permitted contact with anyone within the approval department.
Since this date the appraisal has been sent back 4 times for adjustments.
My home has been appraised, more than once, for an average of approx. 475,000. I am requesting a new loan of 290,000. This represents a loan-to-value ratio of 61 %. This is a very low risk loan. I have been a customer of that lender for 4 years. I have never missed a payment. My credit score is approximately XXXX.
The last time the appraisal was sent back it was because the approval company requested a " comp '' with a house which backs onto a commercial lot as there is a car park behind my house. I live in a small city ( pop 135,000 ), close to the centre in a historic neighbourhood. This to say that comps are always difficult due to this situation and having such a specific requirement ( backing onto commercial lot ) makes it even harder. I also question the need. How could such a characteristic reduce the value of a property to the point at which the loan-to-value ratio becomes too high for the lender to be able to accept the risk? The appraiser did find a comp, but for a house sold 2 years ago.
I thought this was finally resolved and that the loan would be approved, but no. Yesterday the lender sent another question. 24 hours later the appraiser still hasn't received anything and has no idea what the issue is. Nor do I.
I was told 3 weeks ago that my issue has been escalated. I see no impact at all in the efforts of the lender to progress this application.
I need this money to buy out my ex wife, who is now threatening court as I am beyond the court set deadline. She expects 2000 dollars to give me an extension until the end of XXXX.
Taking 4 months to approval a low risk loan is beyond absurd and I would like this to be resolved as soon as possible.
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| 02/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX XXXX, my insurance co wrote me a check for damages to my house. This check had to be sent to my mortgage co loss claim dept. The loss claim dept is now in control of my funds that I need to pay for repairs to my home.
On XX/XX/XXXX, I submitted online all the information and requirements they requested. They never responded to me, I had to call and email them back to verify my information had been received. Finally on XX/XX/XXXX, I was in contact with a representative and begged them to process the first funds disbursement. They mailed a check of {$40000.00}.
Since I have received the first check, they still hold {$18000.00} of my money. I have followed all instructions and completed all forms they have requested. However, they are now going backwards, stalling, avoiding contact with me and are refusing to send me the remaining {$18000.00}.
I have been placed on hold for over one and a half hours. I have been hung up on several times, and they continue to ask for the same information they already have. Their employees in the Loss Claim Dept seem to know very little if anything about mortgages, finances or general business. To put it bluntly, they are extremely inept!
We currently are in midXXXX XXXX, two months after this process began. I have had a new roof replaced. I have had all the eaves and fascia repaired. I have the interior repairs done on the ceiling and moldings. But yet, they will not send out an inspector to view this work, so that the remaining funds can be sent to me. In fact, they cancelled an inspection for some unknown reason, and did not tell me about the cancellation or even describe the rationale.
Currently today, they are sending emails requesting my case # and saying they can not find my file ( their company established the case # in the first place and gave it to me in XX/XX/XXXX, but now they can not find the file? ). They have told me they finally ordered an inspection, and their inspector will contact me within 5 business days. It has been 10 business days, and no one has contacted me. The only communication from them was asking to clarify the case # they claim they can not find.
I am at my wit 's end. I am using the money my insurance co paid me to repair my house. I need to pay for the repairs ; however the mortgage bank seems like they do not want to pay me ( my own ) money and continue to place roadblocks to slow the process down.
All I am asking for is help in getting my remaining money so I can pay for the repairs on my home. And, with your help, insure this mortgage bank does not do this to any other people in the future.
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| 11/17/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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I purchased my home in XXXX of XXXX My first payment of XXXX due on XX/XX/XXXX with a XXXX I dont have XXXX -Nov of XXXX but I can find if needed... .. these are the dates that payment posted to my bank account. These are payments of {$530.00} at a fixed rate of XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX ( for XXXX ) Paid XXXX XXXX paid XXXX XX/XX/XXXX. XX/XX/XXXX went on forbearance for XXXX mo, with agreement to tack these payments to back of my loan. On early XXXX went into loan modification with XXXX. XXXX picked up loan, XXXX modified again in XXXX ( I'm steady asking for paperwork on this and steady making my payment per origional modification XXXX XXXX at {$510.00}, untill XXXX they raised it to XXXX XXXX XXXX Steady getting forclosure notices past due notices. I kept calling to get paperwork on modification, and why I'm getting all these notices? Everybody gon na look into it and get back with me. NOBODY has EVER called me back XXXX have XXXX dates and times and names of who I spoke with trying to get this straightened out. Never the same person 2 times and nobody knows anything, except, that It shows all payments made on time and XXXX and that they failed to send me doc. to sign so the modification is not valid. I was supposed to be off forbearance XX/XX/XXXX ( STILL ON IT ) told them I didnt want to be on it I have complied with all the rules and because they failed to send me the paperwork It's not effective, Wrong > This is not due to any fault of my own. This is on them I asked several times for the paperwork and got nowhere My beginning loan was XXXX They say I still owe almost that much and all my payments made on the modification have been applied to past due payments ( that I should not have )! It's all a mess and I have tried to talk to them about it They have me starting forbearance in XXXX when in fact I was done in XXXX and started in XXXX ( XXXX ) plus I made a {$200.00} while still on forbearance for a total of {$10000.00} So How can they say I owe all this back payments that are supposed to be tacked to the end of my modification And they upped my supposed payment amount again! XXXX is royally trying to XXXX up my credit and my life. This has caused me undo XXXX XXXX XXXX How can they get away with treating people like this. I am XXXX yrs olds and live alone. I hope that they will be decent people and make this right according to the first modification as it should be, and get rid of past due and non payments and negative credit reports as should of been done over XXXX mo ago!!!!! How many old ladies have they taken advantage of?
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| 05/11/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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Hello, Im not sure if you are aware about the unfair practices going on with banks and mortgage services, where their lenders are in forbearance, due to the COVID-19 pandemic. I would like to shed some light on this.
I was on the phone with my current mortgage lender ( Flagstar ) for over an hour. Flagstar took over the original mortgage loan I had with ( XXXX ), in XXXX. Flagstars loss mitigation task force, is offering me a loan modification agreement, that would add the missed months of payments ( approx. {$28000.00} ) to my current principle. This would make my principle more than it was when the original loan was taken out to purchase my home.
Flagstar is doing a very good, creative, and in my opinion, deceiving job of making this option sound good. They are doing this to make people sign up and agree to the modification terms, which do have a lower interest rate and does lower the monthly payment, but adds a significant amount of money to the principle. Flagstar is also saying that this is the only option that the VA approved. This is a flat out lie. The VA is an insurance provider, not a bank. They dont have a say in how the lenders lend, the VA just guarantees the loan. The bank could extend the months missed to the original loan and make everything right, but the banks are looking to make an unfair amount money and they are trying to benefit from a world pandemic.
My original loan servicer ( XXXX ) offered me a deferment option while I missed payments from XXXX to XX/XX/2020. XXXX informed me that I could add the missed months to the end of my mortgage agreement, but since FLAGSTAR took over my loan in XXXX, they will not uphold the same agreement. FLAGSTAR is allowing all other loans ( like FHA loans ) to add the months to the end of their mortgage, but FLAGSTAR says they can't do it on VA loans, because the VA doesn't allow it. This appears to be very coincidental timing on FLAGSTAR and XXXX XXXX part and appears to be investment fraud, given the perimeters and financial gains FLAGSTAR will obtain due to these unfair loan modifications.
I am very concerned that my fellow veterans are going to come to the realization that they were just mistreated / misled and agreed to something that makes them worse off. In my experience, with my fellow Vets, we dont take it so well when we feel like someone, some organization, or XXXX forbid our own government wrongs us. Veterans do the right thing for the right reasons, even when no one is watching.
Please assist me and my fellow veterans in this matter.
Respectfully sent, XXXX XXXX XXXX XXXX
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| 11/06/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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Submitted hardship packet to Flagstar on XXXX/XXXX/15 thru a HUD approved housing counselingageny XXXX. I received an acknowledgement of receipt of my hardship packet and a misisng document letter dated XXXX/XXXX/15. It indicated my lender ( Flagstar ) required updated pay stubs and 6 months of the most recent business bank statements for all accounts evidencing continuation of a business. I responded to the lender thru my housing counselor via fax with updated pay stubs on XXXX/XXXX/15. Also on the same day, my counselor confirmed with a lender representative verbally that the authorization submitted with the hardship packet had been received and advised the representative that the request for 6 months of business bank statements was invalid because I did not have a business nor did any of the documents or the hardship packet submitted indicate that I had a business. A letter was forwarded to the lender on XXXX/XXXX/15 indicating the same. I received a second request for the business bank statements dated XXXX/XXXX/15. My counselor contacted Flagstar on XXXX/XXXX/15 to follow up and was advised that they had no authorization in place. My counselor then re-faxed the authorization ( same day ). My counselor contacted Flagstar on XXXX and was advised that Flagstar still wanted 6 months of business bank statements. The representative told my counselor that my case would be closed due to non receipt of the business bank statements. My counselor advised the lender rep that a letter had been sent and the point of contact assigned to my case XX/XX/XXXX had been notified that their was an error with this request because I did not have a business and therefore could not provide the statements requested. She also asked the lender rep to bring this to the attention of both intake and underwriting so they would review the initial hardship packet again to confirm these documents were not needed. She then faxed a second letter to the lender advising I did not have a business and could not provide business bank statements on XXXX/XXXX/15 and XX/XX/XXXX15.. On XXXX/XXXX/15 my counselor contacted Flagstar and was told that my case had been closed due to non receipt of the business bank statements. She again explained that I did not have a business so could not provide the statements requested and asked that my case be reopened. The lender rep advised her that my case would go in review to determine if they would reopen and to requested my counselor call back the following day. My counselor called on XXXX/XXXX/15 and was advised that the case was again in review.
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| 09/07/2018 |
Yes |
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- Trouble during payment process
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Web |
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I closed on my loan with XXXX XXXX XXXX Mortgage on XX/XX/XXXX. On XX/XX/XXXX I received a letter from XXXX XXXX XXXX that my loan was sold and none of the terms and conditions be would changed My loan was sold and Flag Star Bank become the severer of my loan payments would be on XX/XX/XXXX with Flag Star Bank. I received a letter around the end of XXXX from Flag Star stating I did not have flood insurance I contacted Flag Star insurance department and gave them the policy number of my insurance and that my Home Owners and Flood policy were all in one they said ok and would update it. About month later in XXXX I received another letter stating I did not have flood insurance this time I contacted my insurance company and had them contact Flag Star to get them what they need once again I thought this was resolved since my insurance company rep told me they had contacted XXXX XXXX Mortgage who was the actual holder of my loan and that Flag Star was the severer of the loan and that they would let Flag Star know my coverage was good. A month later in XXXX I get a final notice stating I did not have flood coverage and they would purchase a force policy for XXXX dollars if I did not show proof of coverage for which I have already done three times now. I final sent an email to Flag Star and they responded on XX/XX/XXXX saying my policy was not good enough since it only gave a 30 day notice of cancelation instead of a 45 day notice so even though the policy was good enough and meet all the original lenders requirements at closing and was purchase out of my escrow paid in full account and is in effect from XX/XX/XXXX thru XX/XX/XXXX now that Flag Star is saying it's no good. I do not believe they should be able to change the terms or conditions of the loan after they purchase it from another company which meet all the original lenders requirements I could understand if Flag Star was saying at the time of renewal of your policy you will have to get an updated flood policy that meets the 45 day notice but they are insisting I get one now and that my current policy is not good even though it's been paid for and meets all of the original lenders requirement. They have currently took XXXX dollars out of my escrow and cause an escrow shortage. They also show in their letter that my old policy expired on XXXX XXXX I never had a policy that expired on XX/XX/XXXX there records are not even correct and they will not even admit they are incorrect. Also the forced policy they did for XXXX violates Texas Law they can not force you to cover land in your flood policy
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| 08/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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All of this pertains to flagstar bank holding money from undisputed claims due to a hurricane. There has not yet been a settlement but rhe insurance company has agreed to some payments at this point.
My home was damaged by hurricane ida. XXXX. A year later I am still fighting everything and attempting to make repairs. I have an attorney and mediation date set coming soon. The ins company issues an $ XXXX check for undisputed claims. It was of course written to the mortgage company and myself. They allow {$40.00} increments. I am at a point where I need the remaining money they are still holding. I have contacted them multiple times and each time I am given a different story as to what is missing that they need. My attorney has provided them with everything more than once. Every time I call it is something new and having to wait. Presently waiting in the same documents that were already faxed to them multiple times before the mortgage company inspector can schedule to come out and check on the progress and make sure a certain % has been done before there is thought of more money being cleared to be issued to me. This is money that they should not get to hold and make me wait on. I was told in one conversation that the inspector would call me within a week to schedule. Multiple weeks later after still no call, I called back and was told I'm missing information and they can't do anything further until they have it. Was told that without this missing paperwork - the inspector can not see if the things repaired were listed. I do not have a list of anything like that with specific money amounts to say what needs repair and in what order. Also was told they won't send an inspector out unto 80something % of repairs are done. I dont have them money to do 20 % of my repairs yet so that made no sense. My attorney sent them the info they requested yesterday and again today, this os the same info they received months ago, and again waiting until they get it to have an inspector schedule to come here then take days to finish his part then more days to allow the funds to be cleared to me before they can send it toe via us mail. There is a recording before each time I sit on 30 plus minute hold to speak with someone that says the conversation may be recorded. They should record all of them because their employees don't know the answers to customers questions yet they give answers they think are good enough- and not accurate!
Undisputed claims money does not need an estimate or further paperwork. It's undisputed - I need it for repairs - to my home.
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| 12/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Upon the of sale our home in the state of XXXX and intent to move and purchase another home in the state of XXXX. We asked our lender at the time, Flagstar Bank, to help us with this new purchase since they were 1 ) servicing our current mortgage in XXXX and 2 ) approved us for a re-finance in XXXX. I believed it would be an easy process seeing that they had all of my financial information in their system. XXXX XXXX XXXX, a Loan Originator at Flagstar, did prepare a pre-approval letter for my new home purchase in XXXX on XX/XX/21. On XX/XX/21 I began the search for a home in XXXX On XX/XX/21 I wrote an offer on a home and that offer was accepted on XX/XX/21. The offer was accepted based on the proof of funds from the sale of my home in XXXX, 1 % earnest deposit of {$4800.00} and updated pre-approval letter dated XX/XX/21. The updated pre-approval letter was provided by XXXX XXXX with a new loan amount from Flagstar that reflected the purchase price of the new home. Escrow was opened on XX/XX/21 and XXXX XXXX XXXX, Loan Processor at Flagstar began to ask for financial documents and for me to prove my legal citizenship and other personal documents from my son also due to his student loan. XXXX XXXX continued to ask for these types of documents and letters of explanation throughout the entire time, leading me to believe I was going to secure a loan. I was the Realtor representing myself and my husband in the transaction and was observant of the contingency time lines, as contingencies are set in place to protect the buyer 's best interest during the transaction. I did my best to communicate with XXXX XXXX and XXXX XXXX of Flagstar and continually provided them with the personal and financial documents they requested. This led me to believe that we would be able to secure this loan. They did not inform me that our loan with Flagstar had been denied on XX/XX/21. The last date to withdrawal my offer due to a loan contingency and not lose my earnest deposit of {$4800.00} was on XX/XX/21. I was finally informed that I was not able to secure a loan from Flagstar on XX/XX/21, the day before we were to close on the purchase and well past the loan contingency date. This then resulted in a direct violation of the contract and I was forced to forfeit my earnest deposit of {$4800.00} to the seller solely due to Flagstar 's negligence and failure to inform me to withdraw my offer. Flagstar had 13 days to inform me that our loan was denied. I believe that Flagstar is responsible for giving mw my earnest deposit that I lost in the amount of {$4800.00}.
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| 03/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I received my annual escrow statement from Flagstar bank in the mail on XX/XX/XXXX. The date of my escrow analysis printed on the mailing was XX/XX/XXXX. This statement said they had found a shortage of escrow funds in the amount of {$500.00}.
I found this shortage to be caused by Flagstar Bank making the required XXXX tax payment of {$1000.00} and the insurance payment of {$360.00}. The tax was previously paid in three installment payments due in XXXX, XXXX, and XXXX. This time, the tax was paid in full in XXXX. This tax payment and the insurance payment brought the account down from {$1000.00} to a negative balance of ( {$370.00} ). If the installment payment was made as in previous years, the account should have only been charged {$270.00} for taxes and {$360.00} for insurance both due XXXX of XXXX. This would have left the escrow account with a balance of {$440.00}.
Upon calling Flagstar Bank customer support on XX/XX/XXXX, I spoke with three customer service representatives. One from Flagstar Bank 's tax department and two from Flagstar Bank 's escrow department. I relayed my above explanation to each representative. Each representative was confused by my explanation and I asked each to investigate the situation or send me to someone who might be able to help. During this call, I was told false information by the last two representatives. I was told that my previous loan servicer did not hold funds in the escrow account to cover the costs of insurance and taxes. This is untrue because if the tax payments were made by Flagstar in three installment payments required by the County, the account would not have gone below {$400.00} as stated above. I was also told that my taxes had increased and that was the reason for the shortage. This is untrue because the previous three years have had tax decreases for the property. I was told someone would call back once they had a chance to review the account.
On XX/XX/XXXX, I received a mortgage statement from Flagstar by mail. This statement reflected the increase in escrow payment necessary to cover the supposed shortage for next months billing. As of one week later I still have not heard anything from Flagstar regarding this matter.
Due to these conversations, I believe Flagstar to be grossly negligent in their handling of escrow account funds. I believe that they, through the use of the aforementioned error, are attempting to increase funds available in escrow beyond the legally allowable amount. This may cause consumers undue financial hardship while dually benefiting Flagstar Bank.
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| 12/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XX/XX/2018 my wife became seriously ill and had to leave her job. We became unable to pay our mortgage and was able to talk with our original Lender, XXXX XXXX XXXX. I started loss mitigation, filled out all the paperwork and sent it in a timely manner. I didn't hear anything for over 30+ days, called XXXX and was told they were working on it. In the meantime, XXXX sold our mortgage to Flagstar Bank. When I found out I contacted Flagstar and was told that all the loss mitigation paperwork had been forwarded and they had received, " Everything PHH had. '' Several weeks later, XXXX XXXX I received a 2nd day letter dated XXXX XXXX, 2018 that stated I had until XXXX XXXX to submit paperwork. I called confused, asked to speak with my case manager ( I have NEVER once spoken with her, even after requesting several times with whatever rep I was speaking with ). I was told that the original loss mitigation paperwork was now considered " outdated '', and I would have to send in more paperwork. This was a single sheet of paper with nothing attached. I asked why I didn't receive anything along with it and what I was supposed to do I was told, " I guess I can mail you the paperwork, it wont be there for a week but its not going to make any difference now. '' I then spent two days calling and asking for help and finally reached someone who gave a XXXX, walked me through downloading and printing the actual paperwork I would need from THEIR website ( the CSR before never told me I could do that ) .She also told me I could email the info, which I did on XX/XX/18 the date it was due ( I have delivery confirmation ). I called and spoke with a great lady named XXXX who identified herself as the loss mitigation team lead. She opened my email, went through the documents WITH ME on the phone and confirmed that yes, indeed I had sent all that was required and it looked good. It was going to be sent to the Underwriters by her personally. Imagine my surprise, when I received a letter in the mail today XX/XX/18 saying that because I NEVER sent in the documentation, I was now officially out of the loss mitigation. This has been unbelievable. I have NEVER dealt with a company like this. Customer service has been a joke. It is obvious they do not want to work with me ( or probably anyone! ) on a situation that can and should be resolved and would rather foreclose using stalling, diversion and flat out lies. I need help, even lowering my payment would pull me out of this situation and allow me to keep my home. This situation has led me to consider legal action.
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| 05/28/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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Within my monthly mortgage payment to Flagstar Bank, I include my insurance and taxes as a part of my escrow payment. For the past two years, my mortgage company has mailed and called me to tell me that I needed to purchase an insurance plan for my home, even though it is included inside of my escrow payment. I have told the mortgage company each time that it's their responsibility to pay the insurance bill because I am paying them via the escrow account. Here is a detailed date of events this year : XX/XX/XXXX : Mailed me notice to say that they don't have proof of XXXX insurance for my house and that I would need to purchase it and show them proof. I called them immediately afterwards to tell them that it is included in my escrow payment and would not be purchasing a second insurance plan. The mortgage company then was able to show that they did indeed purchase insurance, but they did so three days after my previous policy expired and that I would need to purchase a policy for the three day gap ( XX/XX/XXXX - XX/XX/XXXX ).
XX/XX/XXXX : ( letter dated for XX/XX/XXXX, but I received it later than that ) Received a second notice saying that I needed to purchase insurance for the three day gap or else they would purchase it themselves and it would cost me XXXX. The annual policy is less than 2000 dollars.
XX/XX/XXXX : Called insurance company to buy policy for three days, back dated, as my mortgage company requested. Insurance company said they do not do that and provided me with documentation showing that mortgage company paid the bill for my insurance late, most likely to gain more interest from my escrow payment. Mortgage company claimed that while the insurance company did mail and fax the invoice one month ahead of time, they sent it to the wrong address because the bank has changed their PO box . The insurance company showed documentation that the PO box and fax number change notification was mailed out in XX/XX/XXXX, more than three months after the original invoice was sent out. Moreover, the bank mailed payment late, it was post marked on a date that would identify it as being late, and was the correct amount ( price had increased from year prior ).
Essentially, the bank held onto my escrow payment last minute, paid the bill late, and I had a gap in coverage. Then - they tried to coerce me into paying XXXX dollars for three days of insurance coverage, which is 67 times more than what it actually costs, due to their obvious mishandling of my escrow money. There is documentation that can be provided if requested.
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| 06/11/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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Consumer Financial Protection Bureau My wife and I closed on our home in XX/XX/XXXX. In XX/XX/XXXX, we made our first payment to the original loan provider. The following month, our mortgage was sold to Flagstar bank. We made another payment to Flagstar bank in XX/XX/XXXX and then we initiated a forbearance request due to financial hardships associated with COVID-19 for 6 months XXXX XXXX XXXX ). We extended this forbearance for an additional 6 months XXXX XXXX XXXX ).
Around mid-XX/XX/XXXXXXXX, I initiated contact with Flagstar bank to begin the process to come out of Forbearance. At that time, I was told that I had three options. I could pay the balance in full, make partial payments over the course of the next 90 days to bring the balance current, or request the balance be added to the end of my loan. I chose the third option which required an application for loss mitigation relief. The documents that were requested of me included a hardship letter XXXX describing in detail, why I needed the forbearance in the first place ), an IRS Form XXXX, pay stubs for both myself and my spouse for the past 60 days, as well as Flagstars XXXX Loss Mitigation Application. All documents were completed and uploaded by XX/XX/XXXX. At this time, I was told that my forbearance would be extended an additional 90 days XXXX through XX/XX/XXXX XXXX to allow underwriting to complete my application. On XX/XX/XXXX a hard inquiry was made against my credit report by XXXX XXXX, which I learned is associated with Flagstar Bank. It appeared that I was in the process of re-applying for my loan at this point which is not the way the forbearance plan was originally described to me.
Today, XX/XX/XXXX I contacted Flagstar Bank to inquire as to the status of my reinstatement and was informed that my application for loss mitigation had been denied and that I would now have to pay the balance in full, a total of {$52000.00} ( {$4000.00} monthly payment X 13 months, XX/XX/XXXX XX/XX/XXXX XXXX. The customer service rep said that a letter had been mailed to me and that I would have the opportunity to appeal, but since I had not previously made 12 consecutive payments on the home, that my appeal would most likely be denied as that was a requirement for reinstatement ( to have 12 consecutive payments prior to forbearance ).
None of this was explained to me before we went into forbearance and we certainly do not have {$52000.00} just lying around to bring this mortgage current. We can resume making our monthly payments of {$4000.00}, but not the entire balance.
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| 07/16/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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I am writing this letter to document my verbal conversation with Flagstar Bank on Thursday XX/XX/XXXX and their customer service department. I was told that I had broken the loan modification terms for failure to communicate with Flagstar.
The statement was made that FSB was trying to discuss with me the reason for my mother in law, XXXX XXXX being on title with my husband, XXXX XXXX and I and her failure to complete any paperwork for the modification.
I explained that I had indeed tried to communicate with them last month when I was told verbally that there was a question regarding the title.
In fact I was told in XXXX of XXXX, via a phone call that I made to FSB to check the status of my modification that XXXX, either a loan underwriter or supervisor needed to discuss with me the situation stated above in regards to my mother in law and title.
I even confirmed the phone number for XXXX of XXXX and explained that I had returned her phone call and had left at least 2 messages that I can recall although there may have been more and that prior to the initial call in XXXX I was told that my loan was approved and all that was needed was a assignment of release from the previous servicer, XXXX XXXX XXXX, XXXX, XXXX. The assignment was completed and recorded on XX/XX/XXXX. I have attached the recording information. I also called again on Friday XX/XX/XXXX and left a message for XXXX.
The original modification was set to be completed in XX/XX/2020 and since this time I have called, emailed and continued to ask when this would be made permanent and had been assured several times that the loan was approved and the assignment from XXXX/XXXX was all that was needed. I even contacted the attorney for XXXX XXXX XXXXFlagstar Bank and was told that they were dismissing the court case and that my file was still on hold for loss mitigation. A copy of that email is attached as well.
As to date I still do not know the reason for the modification being rejected or if it has even truly been rejected., although my most recent mortgage statement suggests that it has.
I have attached the following documentation for review : Assignment recording information Email from XXXX Previous mortgage statements Documentation of all payments being made In closing my XXXX payment will be made the same as the previous payments via phone with customer service and XXXX XXXX XXXX on XX/XX/XXXX.
Please email your correspondence as it is much quicker than regular mail and phone calls do not seem to perpetuate any results.
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| 05/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Every month, I always pay the mortgage for our home ( XXXX ) and a rental property ( Flagstar Bank ) at the same time. We have never missed a mortgage payment. Somehow, our XX/XX/XXXX payment was processed for our home, but not for the rental. I don't know if this was due to simple human error, or a system error on the part of Flagstar. My brother, who co-owns the rental with me, was XXXX in the XXXX XXXX with the XXXX XXXX XXXX during this time, and we were not aware that the payment had not processed.
We did not receive a mortgage statement in XXXX ; I don't know if this was an error on Flagstar 's part, or if our mail was mis-delivered or stolen. Mail is often mis-delivered in our neighborhood ; we frequently receive our neighbors ' mail, but no one has ever returned mis-delivered mail to us. I just spoke with a customer service representative at Flagstar today ( XX/XX/XXXX ), and learned that a piece of mail they sent eight days ago, on XX/XX/XXXX, has still not reached us.
The first piece of mail we received about the late payment was dated XX/XX/XXXX. Upon learning of the late payment on XX/XX/XXXX through that letter, we immediately paid for XXXX, XXXX, and XXXX. We also set up automatic payments.
Through this situation, I learned that Flagstar failed to obtain correct contact information for us when they took over the servicing of our mortgage in Fall XXXX. I spoke to a Flagstar customer service rep on XX/XX/XXXX to figure out how we had missed their call ; neither of the phone numbers they had for us were correct. Flagstar also neglected to obtain our email address from our previous mortgage servicer.
As a result of Flagstar 's negligence when assuming the servicing responsibility for our loan ( and apparently our mailperson 's negligence as well ), we did not know that our payment was late until the account had already been reported as delinquent. Our payment was 33 days late, and it was NOT late due to insufficient funds.
I have submitted two separate credit review requests to Flagstar with the information above, requesting that Flagstar a ) contact the credit bureaus they report to to have this late payment removed, and b ) provide me with a letter of deletion for the late payment. Both requests have been denied.
I am not denying that our payment was late ; however I do firmly believe that Flagstar 's refusal is both unreasonable and anti-consumer. This late payment record is preventing me from refinancing my home, despite the fact that I am not at all a credit risk.
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| 09/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
Servicemember |
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I was impacted by a natural disaster in XX/XX/XXXX. Hurricane Irma. I was with my mortage company XXXX. During that time I was under a Forbearance for over 6 months. I would call and call multiple times, my remarks and records indidcate this. I had to do a loan modification due to a natural disaster and I was told my credit would be protected by fema. After almost a year of getttonh documents submitted and going back and forth I was finally approved for a modification. During that time my loan was transferred and I was going to pull from my 401k to get current but I was told to start making payments with the the mortage company Flagstar as of XX/XX/XXXX. My load modification was transferred from XXXX as is to Flagstar without my concent. I tried to appeal but XXXX said they have no records of this. Now my credit has been impacted bc Flagstar is saying I owed 2 months for XX/XX/XXXX and XX/XX/XXXX from XXXX but my loan was not transferred and my loan was not successfully modified and approved until XX/XX/XXXX and I was told to make my first trail payment with Flagstar and not Cenlar starting in XX/XX/XXXX. This is not fair because now my credit report is showing that I missed payments XX/XX/XXXX XX/XX/XXXX andXX/XX/2019 due to missed payments from being under the disaster from XXXX when that account was closed and dropped my credit score over 50 points. Flagstar has no documents from XXXX that the reason I was behind was due to a natural distaster and that XXXX extended my forbearance multiple times. XXXX will not send any information about my forbearance because they say they dont have it and they have no direct number to loss mitigation. Flagstar my credit will stay as it, as its not fair that I was not able to fulfill my loan modification with XXXX who created the loan modification. I just want my credit report to show that I made all payments on time and not missed as it states on my credit report for XX/XX/XXXX XX/XX/XXXX XX/XX/2019. Only a few people have been nice at both companies but other than that its been horrible. I was also out on XXXX during the time of the natural disaster due to XXXX XXXX but again, this was never noted. I submittted all receipts from my repairs for my modification and it states that if I were in a natural distaste area my credit would have been suspended from being reported. XXXX did a horrible job conducting my modification as it took almost a year and they didnt give Flagstar all the documents needed and Flagstar has been no help. Please please help me.
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| 04/01/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
Servicemember |
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My wife and I are a very strong couple. We have endured and have overcome all types of obstacles in our married life, but we have run across a scenario that we are struggling to manage on our own. Flagstar Bank is trying to sell our house through foreclosure, but is n't taking the time to try to help us save our home. The set of circumstances that led us to where we are today were beyond our control and no one at Flagstar has been willing to take the time to sort out the mess.
We fell on hard times financially a couple of years ago and have been trying to recover since. I lost my job in 2012, which is what caused us to fall behind on our mortgage. After being unemployed for a while, I decided to start my own business in sustainable development and clean coal technology. As I 'm sure you 're aware, it takes time to build a successful business. Meanwhile, my wife started working part-time as a social worker and I eventually found employment working on commission ; and now my business is starting to take off. We 've picked ourselves up financially after a very stressful time in our lives. I was a XXXX XXXX in the XXXX XXXX. XXXX, and as such that 's what we do. However, Flagstar Bank is not cooperating with us and has not provided any options for us to save our home.
I have tried to engage Flagstar to get a loan modification so we can keep our home, but have been given the runaround. They have not offered a review and have not taken any of our claims into consideration. Each time I tried to engage Flagstar, they would refer me to the VA. The VA in turn would send me back to Flagstar. Each of them passed the buck, and now Flagstar is setting sale dates and trying to kick me and my family out on the streets.
If the government knew the shady dealings that surrounded this loan, they would be coming after Flagstar. I need assistance getting Flagstar 's cooperation. We simply want a review of our mortgage for all available retention options so that we can keep our home. We do not need a handout or be given something we do n't deserve, but we want the opportunity to be treated fairly. Our financial future looks bright and we will not have any financial issues moving forward if we can get this resolved reasonably. Thank you in advance for any help you could provide. We would like to see if you would be willing to contact them to see if they will deal with us professionally so we can keep our home. I would be grateful for any assistance you would provide to me, my wife, and our XXXX young children.
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| 11/29/2018 |
Yes |
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- Trouble during payment process
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Web |
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My name is XXXX XXXX on XXXX I lost my home to a house fire. I have an FHA mortgage with Flagstar Bank in the amount of {$78000.00}. My home was declared a total loss and my insurance company XXXX XXXX has paid the available amount of the insurance policy {$190000.00}. As required by law, " I have been told '' the checks have made to me and the mortgage holder Flagstar Bank. I have signed the checks and forwarded them to Flagstar Bank. Construction began in XX/XX/2018 and has been completed as of XX/XX/2018. Flagstar Bank was notified and a request for the final inspection was made at that time. To date I my property has not received a final inspection. Flagstar refuses to release any of my money. Flagstar is holding Approximately {$60000.00} of my money. I owe contractors and suppliers and stand in danger of having leans placed on my property because of my inability to pay my bills. Flagstar Bank collects my full mortgage payments even though they have never made {$6000.00} of that mortgage available. They are withholding payment for the general contractor n excess of {$31000.00}. Flagstar is withholding my recoverable depreciation in excess of {$18000.00}. From the beginning to end they, Flagstar Bank has used delay and bait and switch tactics to with hold of refuse payment. The latest example of this behavior is switching property claims processing companies the day after I requested a final inspection. This isn't unexpected. Sadly this fits the pattern I have experienced through out the entire process of dealing with Flagstar. They constantly claim they are not in receipt of documents they have previously claimed were in their procession. Flagstar computer malfunctions and makes it almost impossible to resubmit the documents they claim they don't have. Wait times on the phone exceed one hour and have been as long as one hour and forty five minutes. Employees have picked up the line that I was put on hold and asked me, " are you still there '', then they hung up on me.
I am seeking your assistance in receiving being all $ funds being held by Flagstar Bank in the matter Property Loss Claim XXXX XXXX XXXX , for XXXX XXXX for the property located at XXXX XXXX XXXX XXXX. XXXX XXXX Arkansas XXXX. I can be contacted at XXXX XXXX XXXX. My mailing address is XXXX XXXX XXXX XXXX XXXX Arkansas XXXX. Please keep in mind that this is an urgent matter in that I owe people money that have worked very hard to complete work on my house. Please help me to collect money owed to me from Flagstar Bank.
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| 01/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I completed a Loan Forbearance agreement with Flagstar Bank beginning on XX/XX/XXXX I expected the Forbearance to last 3 months and that the best option for me would be to add the missing payments to the end of the loan period.
During the Forbearance agreement time period I was subject to harrassment ( in the form of system phone calls asking me to call their 800 number immediately ).
In XXXXXXXX, during one of those return calls, I agreed to end the Forbearance in XXXX, XXXX with an extension of payments of 3 months at the end of the loan period. I was told I would receive a letter documenting this conversation and agreement and it was never received.
I continued to receive the same phone calls and repeated myself to the customer service rep each time, that I had agreed to end the Forbearance in XXXX with the 3 months of payments added to the end of the loan. Each time I was told that a letter would be sent with this explanation but none was ever received.
Finally, on XX/XX/XXXX, during another phone call and return to Flagstar, I was told that a letter had been sent on XX/XX/XXXX ( I had not received it ) detailing the terms. Since a payment was going to be due on XX/XX/XXXX and my online account did not reflect the agreement the Flagstar rep told me that I could pay the amounts online and it would be resolved as part of the agreement.
On XX/XX/XXXX I paid the total amount 'due ', representing 4 months of payments as I assumed that it would all get worked our per the rep 's input.
On XX/XX/XXXX I received the letter dated XX/XX/XXXX with a phone number to reply, I called the phone number and the rep was unable to resolve the issue with applying the payments forward per the agreement. I was also told that these payments should have been made 'by phone ' for 3 months, something that had never been mentioned before. If that was the case then the Flagstar portal should not have accepted the payments. The rep said he would research all of this and reply with an hour by phone, I have not received a return phone call.
All I want is for Flagstar to live up to its agreement to move the payments due during the 3 month Forbearance to the end of the loan and apply the 4 payments they received on XX/XX/XXXX to the months XXXX, XXXX, XXXX, and XXXX of XXXX. I also don't want them making any claims against my credit ( per the law ). They seem far more interested in harrassment and not providing the truth than anything else ( certainly not a fair resolution of my situation ).
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| 08/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My original mortgage lender ( XXXX ) sold my loan to Flagstar Bank. Simultaneously, I started working with XXXX XXXX to refinance my loan. This is important to note that I did not choose to engage in business with Flagstar. XXXX XXXX paid of my loan on XX/XX/21. See attached documents for entire history with Flagstar. The payoff amount that was sent created a refund of XXXX, plus an escrow balance of XXXX created a total refund owed to me of {$4000.00}. I had never needed as refund before so I call Flagstar around the XXXX of XXXX and ask how it would work. They said they had 20 days to return the money and the check was scheduled to be mailed on XX/XX/XXXX. On approximately XX/XX/XXXX I received the original promissory note showing the loan paid off but no check. Per the envelope it was mail on XX/XX/XXXX. I called back around the XXXX and ask why I hadnt received the check with the note. They said the check could take the mail another 15 days. This made no sense. After having not yet received the check as of XX/XX/XXXX, I called back. A stop payment was put on the check and I was told a new check was going to be mailed out. I asked if the check could be sent XXXX with tracking, ideally overnight. XXXX manager was supposed to call me back. I did not get a call. After waiting 8 days and still no check I called back on the XX/XX/XXXX. I was told the check was created on the XX/XX/XXXX, but a manager was supposed to call me back to see if the funds could be wired. On XX/XX/XXXX, I called back and was told the check had been mailed on the XXXX. I asked for a wire to be send instead because the original check never made it to me, even after stop payment and the second check already appeared to be lost. The second check hadnt yet arrived after 5 days after the promissory note proved the mail only takes 2 days from Michigan to Colorado. The reps have lied, been deceitful, have not address the issue, are non-compliant with the regulation around refunds by mortgage lenders. They have placed the blame on the postal service and refused to seek alternative remedies such as wire transfers or XXXX with tracking. This attitude extended all the way to the most sr. manager ( that I know oversees other managers ) of the payoff department named XXXX. Honestly, I feel they are holding my funds and using excuses. Returning my funds should not be this hard and I need help. This could go on indefinitely. {$4000.00} is enough that can cause hardship when a person still has another mortgage.
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| 09/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In late XX/XX/XXXX, we were approved via our insurance company to receive {$12000.00} to put towards the replacement of our roof that was damaged during a hurricane. The insurance company issued the check to us but said our mortgage company had to endorse. They said it's a quick process just mail it to them and they'll mail it right back. After the roof was complete and I received the check from the insurance company, mid XX/XX/XXXX I think, I sent the check, the letter from the insurance company verifying this and the receipt to prove the roof had been replaced to XXXX. They advised us that we would only receive 90 % until the roof was complete. I called them to confirm it had been completed a couple months prior. They said they had to send an inspector out to approve the completion before we got the last 10 % owed. The inspector wasn't sent till mid XX/XX/XXXX, he spoke with my husband and said it look perfect we should be getting a check shortly. When the end of XX/XX/XXXX came about and we had not received it, I called XXXX to get an eta. They advised me our mortgage was given over to Flagstar Bank and all the claim information went with it so they were now responsible for paying us this final amount. I called Flagstar and they said the transfer wouldn't hit till XX/XX/XXXX. So I called after that this date and Flagstar said there was no information regarding this claim that it would take longer for all the information regarding our mortgage to arrive. I called a week or so later and spoke to someone in Loss Draft and at first he said he didn't see anything but then said he did see something was pending. He asked me to send him the report outlining the payment approved by the insurance company. I scanned and emailed it. I then got an email stating that the document I send was insufficient. I called to talk again to Loss Draft at Flagstar yesterday and was told they were down so the representative refused to pass me along. This is when I decided to come to you. It's been going on for months, I gave XXXX everything they could possibly need to approve this final amount of {$1200.00} and it was approved by one of their inspectors. I am NOT going to resubmit everything because these institutions can't get their acts together. My roofer is waiting on this money that came from the insurance company not the mortgage company!. Why are the banks refusing to complete the approved amount!! In my opinion, we should have been giving this money prior to the mortgage transfer.
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| 11/21/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Settlement process and costs
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Web |
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I went to Flagstar Bank, XXXX XXXX XXXX XXXX in XXXX XXXX, Michigan to open a home equity line of credit. XXXX (? ), branch manager assisted me in opening this line of credit and all the paperwork it entailed. I told XXXX there was a possibility that I would n't need the entire HELOC or that I may not use it at all. He said let 's go ahead and do the paperwork and that way the money will be there if need be. Fast forward two years later, and I did n't use the HELOC. I recently sold my house in XXXX XXXX, 2015, my realtor advised me that I have to close this HELOC, which at that point I went to Flagstar bank and worked with XXXX XXXX, assistant branch manager. XXXX printed out the closing paperwork for the HELOC and to BOTH of our surprise there was a fee of {$560.00} attached to it! I asked him what this was all about since I never even used one penny of the money available of the HELOC. XXXX replied, that he did n't know and would research this for me. A few days later he called and said that because I closed the account before 36 month term for XXXX, I have to pay a penalty which was an early termination fee! This was not explained to me by XXXX and oddly the branch manager was n't even aware of such practice. XXXX and XXXX both said I would need to file with the office in XXXX, Michigan that handles customer service complaints. I did this and the women took my complaint, unfortunately I do not remember her name. She said she that someone would be in contact with me in 3-5 business days. After not hearing anything for two weeks, I went back to the bank to let XXXX know that no one has contacted me and I 'm pretty upset with this fee that was never explained to me, and that if an assistant branch manager does n't know about this, how can this information be passed on to the consumer? XXXX ( branch manager ) overheard this and replied that it was in the paperwork. Well, why did n't he point this information out to me and make it clear before having me sign the paperwork? I told them both that I understand I, as a consumer, have a responsibility to understand fully what I am signing, however, my bank, and trusted institution where I do my financial business also has an obligation and responsibility to be forthcoming and carryout ethical banking practices. That is my complaint and I would like to recoup my {$560.00}! I will also be closing my account with Flagstar bank no longer allowing them the privilege of serving me as my financial institution.
XXXX XXXX -mobile
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| 01/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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Here is what happened at Flagstar Bank, XXXX XXXX XXXX, XXXX Branch, MI.
XX/XX/XXXX -@XXXX XXXX, Submitted a personal check from Chase for {$30000.00} to credit into my Business account. I wanted to transfer the fund to my trading account by next day but I was told that it takes max of 2 days before it can be transferred.
XX/XX/XXXX - Checked my Flagstar business account balance. It did n't show the credit.
XX/XX/XXXX - Checked again in the morning and afternoon. Did n't show the credit.
XX/XX/XXXX - Same. Did n't show the credit XX/XX/XXXX - Same. Did n't show the credit.
XX/XX/XXXX - Checked and did n't see the credit, I got annoyed with the delay. Called the XXXX branch office and enquired about the status with the manager.
The manager indicated to me that she sent a notification on XX/XX/XXXX stating that the fund transfer would be on hold. Pressing for details, she mentioned that she received an electronic notification from XXXX indicating that the funds transfer would be on hold. I was asking for Bank 's process in clearing local checks and the reason for such abnormal delay. She kept telling that this is normal and it is bank 's process. She asked me to follow-up with XXXX XXXX and bring the " cleared check '' so that she can credit into the Flagstar account. If not, it will be cleared after 6 days, on XX/XX/XXXX.
Since, I already lost 4 days and needed the funds immediately, I went to chase and asked why my personal check is on hold for clearing. To my surprise, the officer told me that the check was cleared and sent to Flagstar on XX/XX/XXXX itself. XXXX XXXX officer gave me the " cleared check '' and my personal account balance showing that the check amount was debited from my account on XX/XX/XXXX.
I took the " cleared check '' back to Flagstar bank and the manager credited the amount immediately. Here are my questions ; When the check was cleared by XXXX and sent to Flagstar on XX/XX/XXXX, why this was not credited to my account immediately?
It is very clear that {$30000.00} was credited to Flagstar on XX/XX/XXXX and they were using the funds for the past 5 days ( XX/XX/XXXX thru XX/XX/XXXX ) without crediting to my bank account. To me this is fraud and as a business owner I lost the opportunity to make {$200000.00} in Day trading using this funds. I also went through lot of emotional distress as the funds were not available immediately.
Flagstar needs to compensate me for the loss and STOP using customer funds.
Thanks, XXXX
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| 07/28/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I accepted a Covid related Forbearance and when I tried to end the forbearance Flagstar has been extremely difficult to deal with and their behaviors are almost identical to the ones described in the action taken against Flagstar in XX/XX/2014by the CFPB where they were fined XXXX XXXX dollars. They have given me the run around on my loss mitigation application, given me mixed messages, not returned many calls, repeatedly informed me documents were missing which were not missing or needed new steps taken that were not previously requested such as circling numbers on a bank statement, signing documents in the margins, not believing me that electronically uploaded documents had " wet '' signatures, asking me to remove my wages from the application with no clear explanation for doing so, changing my status to unemployment without my request and incorrectly, closing the file and making me start over etc. eventually 6 months later they offered me a " trial plan '' and told me my only options were to pay the sum in full or take a refinance/loan modification that would add ten years to my loan. They refused to speak to my lawyer repeatedly saying they couldn't find the power of attorney document I had submitted or leaving him on hold and disconnecting the call. They informed him he needed to submit an appeal document then no one reviewed the appeal or returned any requests to speak to him or myself about the appeal. As I write this I am also on hold with Flagstar for over 40 minutes for the 4th time in 8 days. I have requested the missed payments be deferred to the end of my loan repeatedly for 12 full months and been ignored or redirected to the loss mitigation process. I am now being told the loss mitigation process will not allow for a deferral and it is a different process if I want a deferral but they can't tell me how to know if I qualify for a deferral without cancelling the loss mitigation application so if I don't " qualify '' I would have to start over AGAIN. I have had to submit a total of 4-5 loss mitigation applications in the past 12 months. We also had two different things begin to happen right after we obtained a lawyer. They began sending someone to our house to check if we were living there repeatedly. They also suddenly " accidentally '' had my husband and my social security numbers leaked and our identities placed at risk. We have spent over a hundred hours and 80 plus phone calls as well as uploading dozens of documents repeatedly.
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| 03/15/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I obtained a mortgage from Flagstar 3 years ago. We were initially told our PMI would be waived after 2 years, we are now in the final stages of the PMI waiver process. Our account has met all of the requirements, we just needed confirmation with a BPO that our home value has not decreased in the past 3 years.
We had a BPO conducted in XX/XX/2017 and that BPO was facilitated by XXXX using a local broker that specializes in foreclosures. My concern about using brokers that specialize in foreclosures is that this will likely result in a lower assessment of a home, since they are basing their assessment on an home that has not been cared for and are in financial crisis. When our BPO came back, they had indicated that the value of our home had decreased by $ XXXX in 3 years. Considering that we had recently completed a remodel of over $ 100k and live in an area that was a hot real estate market, I was pretty confused. When I reviewed the BPO data, it was clear that they had based their assessment on false data. They compared our home to homes with few bedrooms, bathrooms, garage spaces, square footage, etc ... After bringing this to Flagstars attention, the broker updated the BPO and was still showing a decrease in value of $ XXXX.
We provided properties that were an exact match to ours that were selling for well over what our original appraisal was. Over the last 7 months, I have made numerous phone calls, sent multiple letters and still have no resolution as to why the 3 properties I provided are not being used for the BPO. The only response I have been given is that the properties had been remodeled.
Flagstar has access to all of the data. Pictures of our remodel. A written description from the Broker that completed the BPO indicated that we had our home remodeled with VERY EXPENSIVE upgrades. Flagstar also has the data referencing the amount of money we spent on our remodel since we used them for our loan. They also have our property tax information from the last 3 years showing our escrow continues to increase to pay our increasing property taxes because the home value continues to increase each year. Yet, Flagstar, XXXX and XXXX XXXX are unwilling to revise the BPO or provide any explanation as to why our home would not be comparable to the properties provided. Flagstar also appears unwilling to review and leverage all the data points they have that would clearly indicate our home has not decreased in value in order to waive the PMI.
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| 09/01/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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In XX/XX/XXXX I set up automatic payments for my Flagstar XXXX from my bank account based on the first statement amount of {$2300.00}.
In XX/XX/XXXX I received a delinquent notice from Flagstar. After researching the issue I determined the first statement was not based on a full month billing cycle.
On XX/XX/XXXX I contacted Flagstar to bring my account current to determine the correct monthly payment. In my conversation with the agent, we agreed a $ XXXX payment was the right payment amount and confirmed the account was in good standing going forward. I adjusted my automatic payments to $ XXXX.
Around XXXX XXXX, I received my XXXX statement with late fees. I immediately contacted Flagstar and the agent informed me they were applying my funds incorrectly.
On XX/XX/XXXX, I contacted Flagstar and was informed I needed to pay {$5100.00} to bring the account current. This didn't align with the previous agent 's feedback but I felt pressure to make the payment and work through the details after as I didn't want additional reports on my credit record.
On XX/XX/XXXX I sent a letter ( attached ) to Flagstar 's credit reporting organization explaining the confusion and miscommunication. Their response was to provide more details.
On XX/XX/XXXX I sent a letter ( attached ) to Flagstar 's credit reporting organization explaining the confusion and miscommunication and reiterating there was never an issue with making the payment, just what the correct amounts were to make the account current. i encouraged them to listen to the recorded conversations with their agents to prove the accuracy of my intentions and statements. Their response was that their records were correct and they would not be making any changes to my credit report.
On XX/XX/XXXX I sent a letter ( attached ) to Flagstar 's credit reporting organization asking for a goodwill adjustment. I explained all of my other creditors including two other loans with Flagstar have excellent payment records.
On XX/XX/XXXX I received a letter declining my goodwill adjustment You will see through my transaction history ( attached ) that there was never an issue with being able to make the actual payments. All payments were made on time, the issue was understanding what the correct amount was. I put 100 % good faith effort into resolving the issue in a timely fashion and do not believe the negative reports on my credit report represent my creditworthiness and commitment to repaying debts.
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| 12/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Our property in the United States Virgin Islands was damaged in Hurricanes Irma and Maria in XX/XX/XXXX. We were allowed a forbearance in order to deal with the aftermath of the storms. We are now consistently making agreed upon lower than usual payments while we go back and forth between the continental United States and XXXX XXXX, United States Virgin Islands in order to make repairs that will make the property habitable. Our most recent several day repair visit ended XX/XX/XXXX. On XX/XX/XXXX, a third party service, XXXX XXXX, attempted to change the locks on our property. My neighbor saw the person, believed it was a break-in attempt, and confronted them. This person told my neighbor that the property was " in foreclosure ''. My neighbor, knowing that we regularly make payments, and that we are in the process of making thousands of dollars in repairs, believed the lock changer was a scam artist and sent the person away. When we called our mortgage company for an explanation they acknowledged regularly receiving the agreed upon amounts from us, confirmed that we are not in foreclosure, but claimed that they were attempting to lock us out because the property is abandoned. This property shows no sign whatsoever of being abandoned. While it requires repairs in order to be fully livable, it is neat, clean, furnished ( this can be seen via windows ) electricity and water work at the property, and all doors are locked. No reasonable person who actually visited and looked at the property could conclude that the property is abandoned. The Flagstar employee person we spoke with, XXXX, employee # XXXX, then indicted that we were not entitled to any contact or explanation before being locked out. We are deeply distressed to the point of illness that Flagstar made no attempt to contact us before sending someone to lock us out, and further, that they offer no guarantee that this will not occur again. This has been a very stressful post Hurricane period made worse by the behavior of Flagstar. Flagstar indicated during the call that they would note on our record that the property is not abandoned, and that we travel back and forth to make repairs, but they refused to provide any written follow-up that we telephoned, or any indication that our record has been noted. We feel entirely at their mercy, even as we spend our hard earned money to complete repairs. We have dealt in a good faith manner with Flagstar and they in turn are treating us very badly.
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| 12/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been repeatedly charged late fees erroneously by my mortgage company, Flagstar Bank. I have made every single payment on time since my mortgage was transferred to Flagstar at the beginning of XXXX. I have documentation to prove my payments have all been on time. I attach autopay records from my bank. I have tried contacting Flagstar to resolve this issue to no avail.
On XX/XX/XXXX I spoke to XXXX at Flagstar and was told the late fees were not my fault. XXXX informed me that an internal audit caught the error and was in the process of being corrected. XXXX told me that my prior loan servicer, XXXX, had transferred inaccurate records to Flagstar indicating I owed money on my account, but that an internal audit at Flagstar showed that the account was current and no funds were owed. XXXX told me that there was an internal audit process underway at Flagstar that would take approximately a week to resolve/clean up my account.
On XX/XX/XXXX I noticed that my account is still showing late fees. I re-contacted Flagstar to resolve. I spoke to XXXX who indicated she could not address the problem and that she would contact an " escalation specialist '' and my account was noted as priority ( Case # XXXX ). Flagstar would contact me in XXXX days to confirm resolution.
I then received a notice by mail dated XX/XX/XXXX stating that Flagstar reviewed my request to waive the late fees but that after careful consideration we regret we are unable to honor your request. There was no explanation.
I reiterate, I have NEVER made a late payment to Flagstar. I pay my bills on time and have an exceptional credit score.
There is perhaps an explanation that the funds/records were inaccurately transferred to Flagstar by XXXX at the end of XXXX, who was also erroneously charging me late fees. I had been trying to pay half my mortgage payment every XXXX weeks ( to ultimately pay MORE than was due ) ; XXXX had been inaccurately processing these payments and charging late fees. This was resolved in a call to XXXX on XX/XX/XXXX when I spoke to XXXX, who received managerial approval to waive late fees due to this error. The mortgage was subsequently transferred to Flagstar at the end of XXXX.
I reiterate I have NEVER paid my mortgage late to either company. I have attached all banking records to reflect accurate, ON TIME payments. I respectfully request that Flagstar correct its error and confirm my account is paid in full and stop charging late fees.
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| 10/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2020, I remitted payment to my loan servicer, XXXX XXXX , XXXX via XXXX XXXX Bill Pay. Attached please find a ledger showing both the XXXX mortgage payment, and the XXXX mortgage payment. Thereafter on or around XX/XX/2020, I received notice that XXXX XXXX , XXXX transferred the loan to Flagstar Bank. At the time of the transfer, I was not in default or delinquent in my mortgage loan status.
On XX/XX/2020, I refinanced my mortgage with XXXX XXXX XXXX XXXX , XXXX, thereby paying off the mortgage loan owed to XXXX XXXX , XXXX and its successor in interest, Flagstar Bank.
XXXX XXXX , XXXX. failed to deposit the XXXX mortgage payment. XXXX XXXX , XXXX further failed to forward the XXXX mortgage payment to Flagstar Bank. Irrespective of the XXXX mortgage payment, both XXXX XXXX , XXXX and Flagstar Bank were paid-in-full as a result of the refinance on XX/XX/2020.
On XX/XX/2020, XXXX XXXX, XXXX caused a derogatory trade line mark to be placed upon my credit. As a result of the derogatory mark, my credit score dropped from XXXX to XXXX.
Please note the following violations of law : 1. XXXX XXXX , XXXX had no legal authority to report to the credit bureau on XX/XX/2020 as it was no longer the servicer of the loan, and the loan was not in default.
2. Under Federal Law, neither XXXX XXXX, XXXX nor Flagstar Bank were permitted to treat any payments as late during the 60-day period following the transfer from XXXX XXXX , XXXX to Flagstar Bank on XX/XX/2020. See 12 CFR 1024.33 3. XXXX XXXX , XXXX and its successor in interest, Flagstar Bank, were paid-in-full during the refinance on XX/XX/2020, and therefore the reporting to the credit bureau on XX/XX/2020 was defamatory and I suffered damages in the amount of {$130000.00}.
Lastly, neither XXXX XXXX, XXXX nor its successor in interest, Flagstar Bank have refunded me for the mortgage payment of {$1100.00} that is an overpayment due to the refinance. Both banks were required under federal and state law to refund the overpayment and have failed to do so.
The collection and billing practices of both banks needs investigation. If the banks do not have sufficient policies and procedures in place to avoid reporting to the credit bureau during the 60-day loan transfer, and do not have policies in place for the transfer of mortgage payments from one servicer to the other servicer, and do not have policies in place for the refund of overpayments, the banks need to be sanctioned.
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| 04/03/2019 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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I am currently in default ( missed 2 payments ) with mortgage company ( Flag Star Bank-Mortgage ). I am being harassed, discriminated again and violation of mortgage contract. The property has been up for sale since XX/XX/XXXX and Flag Star was advised of this. The property is still on sale and has a sale sign out front on the lawn. On XX/XX/XXXX, I came home to a note on my door by XXXX XXXX ( a property preservation company hired by Flag Star ). The note stated they were informed that the property was vacate and will be sealed or winterize if no contact is made within 3 days. I called XXXX XXXX and was advised that I needed to contact the Bank. I contacted the bank and advise them that I still reside in the property and that it is currently for sale. They advised me that, because I am default, I will still receive phone calls, mailings and visits but they will document that the property is up for sale. On XX/XX/XXXX. I was advised by my next door neighbor ( I was at work ), that there was a truck in my drive way and was I expecting anyone. I told her no. She stated she will see what's going on as the truck and 2 men did not have any company logo on but she seen them walking around my house. When my neighbor went outside and looked, she didnt see the men. She than ring the door bell and 1 male answered. She advise them that my neighbor lives here and did not authorize anyone in her home. The male stated the bank told them to come here but since someone is occupying the property that they were leaving, they don't want to be involved. I called the police and advised them of the matter. The police advise me that it was a civil matter. However, they contacted the company regarding the matter. I also contacted the bank and advise them of the situation. The rep told me no one was supposed to go into the property but that I will continue to have visits, mailings and phone calls because of the default. XXXX, also contacted me and stated they have documented that I called XX/XX/XXXX. However, the bank never contacted them confirming that I occupy the property. They also stated they took pictures of my home and that it " looked nice ''. When I came home that evening, lights were left on, cabinet doors left opened and I still do not know how the 2 men from XXXX entered my home ( w/o my authorization ). I am in fear that I will continue to be harassed and that one day I may come home and the property is seized w/o proper authorization.
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| 04/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank is my mortgage company. I closed on my home in XX/XX/2021. I got various quotes for homeowners insurance and chose the policy with the best rate. At some point, Flagstar paid three insurance payments, two identical payments of {$2100.00} each for a policy I don't have ( XXXX ) and XXXX for the correct policy of {$980.00} ( XXXX ). I received a new escrow analysis with an increase in escrow of {$260.00} per month. Naturally, I contacted Flagstar and discovered the error, however, at the time, I was told only one erroneous insurance payment was made, or that the second erroneous payment was reimbursed to Flagstar by the insurance company. I had to cancel the XXXX policy and request a refund of {$2100.00} so that I could forward the payment to Flagstar. I did so and was advised that a new escrow analysis would be made. I received it, but the amount is still wrong. My payment went from {$1600.00} to {$1600.00}, an increase of {$71.00} per month. Depending on who I speak with at Flagstar and after many calls, I get different answer as to what the increase is for. Some say it is due to the insurance issue, some say they require a " cushion. '' My homeowners insurance is the same, my property tax went up approximately {$60.00} for the year and so my payment should be {$1600.00} ( as was confirmed in one of my calls with XXXX ). My last call today with XXXX indicated my payment would go up in XXXX to {$1700.00} because of the " shortage. '' When I ask what the shortage is for, I am told due to the overpayment in insurance even though she acknowledged that I took care of it. Now I am advised there were three insurance payments. I ask which insurance and am told they do not know. I have gone round and round with Flagstar and can not get an appropriate response. Botton line, I believe my payment should be {$1600.00}. I have made every effort to resolve this issue based on facts. I am beginning to feel as if I am a victim of predatory lending. Ironically, the payment Flagstar is saying I owe would have likely not been approved when I got the loan in XX/XX/2021. Now they don't care. They have seemingly picked a number out of thin air and just expect me to pay it with no questions asked that I can't get a straight answer as to what the extra amount is for. Perhaps someone more knowledge than me can get a straight answer and get around the confusion and doubletalk. The escrow analysis also doesn't make any sense. Thank you.
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| 02/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I've made bi monthly payments from the start of my loan, on time every month. Flagstar Bank has never stated that I could not do partial payments. Now they say that is the case and can not find my partial payment for XX/XX/XXXX, even though I see it both on their website and my bank account. I believe they applied my payments incorrectly to the account or not at all. I have reached out to them on the phone three times in XX/XX/XXXX regarding the issue, most recently on XX/XX/XXXX. Each time I asked to speak to a manager but at no of those times was there one available. I was then told to email their servicing management e-mail with detail, which I also did on XX/XX/XXXX. I immediately received an automated e-mail saying they received my message, but that is as far as it has gone. I explained the situation as followed : Your company did not properly credit the payment that I made on XX/XX/XXXX in the amount of {$1300.00}. This payment should have been credited to my payment for XX/XX/XXXX.
o I have made partial bi-monthly payments since having this loan. Taking a look at my history, you can see Ive made payments for : XX/XX/XXXX ( XXXX on XX/XX/XXXX, XXXX on XX/XX/XXXX ) XX/XX/XXXX ( XXXX on XX/XX/XXXX, XXXX on XX/XX/XXXX. ) XX/XX/XXXX ( XXXX on XX/XX/XXXX, XXXX on XX/XX/XXXX. ) XX/XX/XXXX ( XXXX on XX/XX/XXXX, XXXX on XX/XX/XXXX. ) XX/XX/XXXX ( XXXX on XXXX, XXXX on XX/XX/XXXX. ) These dates and amounts were visible from my loan details on flagstars page. I have attached a pdf from my bank showing the matching payments that left the account to flagstar. No one that I have talked to at Flagstar can apparently see these.
o Per the note 3 under your payment information directly listed on the statements flagstar has sent me : Any partial monthly payment made that is not applied to the loan, but instead is held in a separate suspense account until enough funds are received to equal a full payment, at which time, the funds will then be applied to the loan.
I have called three times this month regarding this issue and no one has helped me.
o When I requested to speak with a supervisor on my first call, I was told they would not put me on with them because they werent going to help.
o After my most recent call on XX/XX/XXXX with your service agent, ( i will leave this name blank for the purpose of CFPB ), I was told to write an email to the XXXX e-mail as he looked for over 40 mins for a supervisor and could not find one.
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| 06/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I took out a mortgage with XXXX Mortgage in XX/XX/XXXX. The monthly payment is {$1300.00}. I have been paying $ XXXX monthly since the start of the loan with no issues. XXXX sold the loan to Flagstar Bank in XX/XX/XXXX. I continued to make $ XXXX monthly payments. The first payment on XX/XX/XXXX the split to make a {$1300.00} payment for XXXX and a {$1300.00} for XXXX. The residual was applied {$230.00} was applied to principal in XXXX. I made a {$3000.00} payment on the XX/XX/XXXX for XXXX and all of it was applied to the loan principle. I called XXXXlagstar when I noticed this and asked that they apply all of the {$3000.00} to the first of the month payment. I was told the interest worked out the same as if the entire {$3000.00} was applied the the current month payment. In fact, by breaking up the payment as they did, I paid an additional {$4.00} in interest. This pattern continued with the {$3000.00} payment made on XX/XX/XXXX with the payment split to pay XXXX and XXXX. Another call and request to apply the entire {$3000.00} to the current month payment and to reimburse me the interest over charge. The issue has not been resolved with 2 more calls. I have been given a list of reasons why they can't seem to fix this problem. On or about XX/XX/XXXX, on a call with a loan representative, she recommended I split the payment in XXXX and make a payment at the XXXX of the month and an equal payment in the middle of the month. I did that and sent a letter to the Flagstar corporate headquarters. Since then, they have tried to partially correct the problem an in doing so, They took the XXXX payment to resolve the XXXX issue and sent me a leeter stating I was in arrears on my XXXX payment and charged me a {$69.00} late fee on XX/XX/XXXX. I was told this was reversed on XX/XX/XXXX, but I see no evidence of that in my current account transaction summary. They have my total payments so far correct, the interest is about {$8.00} high and the mortgage principle relfect the additional {$69.00}. I have attached a copy of the letter I sent to Flagstar Corporate headquarters. It includes a spread sheet with what I expected the bank to do with my payments and how they actually applied my payments. My most recent call XXXX XX/XX/XXXX ) ended with a statement that they have trouble with bill pay from other banks and a promise to " try '' to fix the problem even though they generally can only go back 2 months XXXX not acceptable ).
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| 05/09/2019 |
Yes |
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
Servicemember |
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On XX/XX/XXXX due to reasons I could not control and for the first time in my life I was not going to be able to make a monthly mortgage payment. As soon as this happened I called Flagstar Bank my mortgage lender and started requesting information or options to avoid all possibilities of defaulting or getting behind on my mortgage.
I was directed to Flagstars loss mitigation team in which I was told to fill out a seventeen-page Uniform Borrowers Assistance Form. I completed the form as quickly and accurately as I could. The two methods of sending the form in was by mail or fax. I thought the easiest and to save time I would fax it. This is where the worst experience of my life started with this company Flagstar. The first denied form was due to the fax could not be read on their fax machine, and I was asked to send it again. I completed these three more times all with the same result. I then decided I would mail the form. The first form got denied for missing information things in the wrong place. I submitted this package three more times by mail all with the same result denied for missing information or things in the wrong place. After the first denial and thru the next two attempts I must have called Flagstar Loss Mitigation Department hundreds of times where I was hung up on or told to resubmit the package and at no time would they help me thru the process.
At the time my now ex-wife during this time left our marriage and wanted a separation and eventually a divorce. Our incomes were split, and our debts were different. I tried to explain this over numerous phone calls to the Loss Mitigation Department that I could not properly fill out the form the way the needed could someone help me, and I was told it had to be on that form.
This constant delay and lack of costumer service from Flagstar. Flagstar filled for a foreclosure on me without contacted the Veterans Benefits Administration ( VA Loan ). Due to the very unprofessional staff of Flagstar and lack of assistance which they say they will always do everything they can to avoid foreclosure I a XXXX Veteran had to short sale the property and take a loss to my benefits. The short sale was closed on XX/XX/XXXX and my credit history and score are being incorrectly reported. I also received a 1099 with a forgiveness of debt that I filled with my XXXX federal taxes when no forgiveness of debt occurred, and Flagstar received the full amount owed.
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| 07/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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The problem is- We went through XXXX weeks of severe XXXX stress and XXXX XXXX XXXX because of negligence by XXXXXXXX XXXX XXXXXXXXFlagstar Bank. We also ended up paying higher interest rate of 3.75 % versus 3.25 % which was promised to us,, not closing the home on time and did not communicate or suggest the new closing date which put seller and my family in panic mode. I was told by seller that I am losing the {$25000.00} earnest money.
Below are the details of the problem : We were referred to the Loan Originator organization XXXX XXXX XXXX XXXX by our realtor and we started working with them from XX/XX/XXXX. This company with our permission, locked the Interest Rate for the home purchase with FLAGSTAR BANK at 3.25 % for 30 year loan -7 1/2 ARM with 20 % down payment.
We got the appraisal report from Flagstar Bank on XX/XX/XXXX for home ( XXXX XXXX XXXX XXXX GA XXXX ) appraised for {$960000.00} with sale price being {$910000.00}. We also got the closing disclosure issued to us by Flagstar/XXXX Loans on XX/XX/XXXX on-track for scheduled closing date XX/XX/XXXX. Flagstar/XXXX did not provide final CTC ( Clear to Close ) and we could not close the home as scheduled on XX/XX/XXXX. We did not get any information from them on the problem or the ETA to fix the problem. Finally on XX/XX/XXXX ( after 2 days of passing closing date ) we were told that the Flagstar team got the appraisal report changed by same appraiser to {$800000.00} from previous {$960000.00}.
Our family went through severe stress for 2 weeks as we were told to lose the $ XXXX earnest money, not knowing if we will be buying this house. Finally I sent emails via XXXX to XXXX Executive Vice presidents of Flagstar to get some attention from Flagstar and not be so negligent. They apologized for the service breakdown and revised the product and finally I ended up paying higher interest rate and additional PMI every month.
Questions : 1. Why no one from XXXX XXXX XXXX or Flagstar worried about meeting the closing?
2. Why was I not informed in advance that we will miss the closing date?
3. Why was I not communicated on problems in appraisal report in advance?
4. Why was the appraiser asked to change the home value by {$160000.00}? That too the same appraiser within the span of 10 days?
5. How are we going to compensate the severe mental stress I went through for 2 weeks and financial loss due to institution 's negligence?
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| 09/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank services our mortgage. Due to various circumstances, including my wife being diagnosed with XXXX during the pandemic, her XXXX classifying her as a high-risk individual, and events involving my job, we were forced to take a mortgage forbearance.
Flagstar did what it could to ensure we agreed to pay the forbearance amount up front. While we continually insisted that we wanted to place the amount owed at the end of our loan period with an APR of 0 %, applying to that amount as we were legally allowed to do.
Tactics like offering to refinance our 30-year conventional with a 40-year meant an opportunity for tens of thousands of dollars of extra interest payments over the life of the loan. Flagstar representatives continually called us, demanding we frequently verify that we didnt move out or intend to sell the property.
Once we could proceed with resuming monthly payments, Flagstar agreed to move the amount of the forbearance to the end of the loan period. We thought we could finally move on without accruing additional interest on that amount. However, things were not that simple. During the forbearance period, Flagstar demanded a payment of {$2800.00}, which we paid out of desperation.
The transaction history file Ive included indicates the payment of {$2800.00} was applied to the mortgage principal but subsequently reversed, with Flagstar holding {$1600.00} in suspense. Our monthly mortgage payments increased, and its still unclear whether or not Flagstar is still holding {$1600.00} hostage.
Now XXXX has reduced two of my credit lines as a reaction to Flagstar reporting the mortgage account as being more than 120 days past due. The reported balance is higher than when we initially obtained the mortgage three years ago.
Upon looking at a breakdown of what is owed on our monthly statement ( the account is paid online where this information is not present ) Flagstar added the amount of the forbearance as a second mortgage, and it appears that they added that amount to the total owed. As of the last reported date of XXXX XXXX XXXX we have no missed payments but have paid off 0 % of our total loan amount.
At every point, we have seen the ethical shortcomings of the people who pilot Flagstar. even something as simple as removing the PMI on the property due to its appreciation in value was ignored. I need help. My family needs help. Thank you for any you can provide.
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| 04/14/2022 |
Yes |
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- Trouble during payment process
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Web |
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My mortgage loan was on Mortgage relief program due to my source of income got affected by Covid 19 at pandemic. Mortgage relief was called Foreberance. Therefore we are temporarily excused to pay our monthly dues for at least a year or until we can able to pay again our regular monthly mortgage. We temporarily stopped paying from XXXX to XX/XX/XXXX, however I call Flagstar Bank regular to give them an updated regarding my financial status and update them regarding my job status.
On XX/XX/XXXX, before the said year ends, I notified them that I will be able to resume my monthly mortgage starting XX/XX/XXXX since I already got a regular job and that my financial status is already stable. Flagstar Bank sent me all the required paperwork to fill out and sign and notarized them before I send it back to them. After about 4 weeks, I followed up with them if my mortgage loan status I already current, Flagstar Bank confirmed that my mortgage loan status is back to current and that FHA has released them the money to cover all the dues during the months that I havent been able to pay. According to the paperwork that I signed, I now owe dues to FHA and not Flagstar Bank, and wil have to pay FHA loan on year XXXX or the loan can be deducted if we decided to sell the property someday. The total amount is {$29000.00}. Therefore, this amount should not appear anymore in my monthly mortgage statement since FHA have already released the money to them but Flagstar Bank is not cooperating until to clean my records. I have called them multiple times already since XX/XX/XXXX to clean my record and stop sending a separate statement under the A company name called XXXX XXXX that states I have a due of {$29000.00}. The loan statement is give to to me separately from my regular monthly mortgage statement that I should pay {$2600.00}. Whenever I call Flagstar Bank, they only tell me that they will fix it and let XXXX XXXX know about the problem and that I should not worry about it. I cant stop worrying about since they told me that it will be for 90 days. That 90 days have passed and Im receiving a statement from XXXX XXXX. It looks like Flagstar Bank doesnt seem to do what they are supposed to do. Since all my calls are recorded, they should have all the recording of all the conversations between me and their representatives. I have attached the latest copy of the statement from XXXX XXXX for their reference.
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| 12/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I started a refinance process with Flagstar in XX/XX/2020. I was told this process would take a couple of months. It has now been 6 months and the refinance has not closed. While I am frustrated by the delay, my complaint is related to what appears to be an attempt by Flagstar to change the terms of the refinance without my knowledge.
My closing was scheduled for XX/XX/XXXX. Several days prior, I received a closing disclosure in the mail. The closing disclosure stated that my loan estimate closing cost was {$12000.00} and that my final closing costs would be {$12000.00}. My original estimate was nowhere near this amount - Flagstar included property taxes, which were not part of the estimate, in the final disclosure without telling me in advance. Furthermore, they claimed that my final disclosure matched the loan estimate, which is false. I am not certain whether this was intentional or not, however it is clearly incorrect and misleading. At the close, a notary was supposed to show up at my residence as well as at parent 's residence at a designated time to sign the documents. The notary was a no-show at both locations - nobody informed me in advance about cancelling the closing, and nobody has explained why this closing was cancelled.
While the mortgage I am attempting to refinance is in my name, I am not the sole owner of the property as my father owns a portion of it through a trust. I was clear on the ownership structure at the beginning of the refinance process and that I did not want to change the ownership structure in any way. I found out through the title company that Flagstar is attempting to take the deed out of the trust to proceed with the refinance. This attempt was done without my knowledge. I have no idea what the implications might be of taking the deed out of the trust, however it appears irresponsible to me for my loan officer to be attempting to change how the deed is held without my knowledge.
Finally, when I log onto the Flagstar website, it states that my loan has closed, which I don't believe is the case as I haven't signed anything. If the website is correct, it is not clear to me whether I should stop paying the original mortgage and start paying the refinance mortgage. It is also not clear what terms were closed.
I am in regular contact with Flagstar about this refinance so they are well aware of my concerns but they have not adequately addressed them.
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| 10/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My husband lost his job during XXXX and we filed for forbearance with our mortgage company Flagstar. Once we were able to resume payments, we contacted the company and started the loan modification process. We were given terms and asked to make 3 months worth of payments to show we can resume regular payments. We did that successfully and then were sent a loan package. We had the documents notarized and sent back to Flagstar before the due date. After some time I reached out to them to set up autopay on the new loan amount only to be told the loan had been terminated! After many hours on the phone, Flagstar admitted they had indeed received the documents on time, but that due to some clerical error on their part it was terminated and we had NO RECOURSE. We tried to continue to argue our case, but were on a hamster wheel. We spent well over 20 hours on calls ( that can be documented with phone logs ) and finally out of sheer frustration and warnings of losing our mortgage by Flagstar we reluctantly accepted a second modification at a higher interest rate. We made the three months of payments on this recent modification as required. Then we received the modification package and returned it ahead of the XX/XX/XXXX due date, the documents were in fact received by Flagstar on XX/XX/XXXX at XXXX ( documents and tracking info attached ).
I called Flagstar this morning, just to confirm that everything was in order and was informed AGAIN that our loan has been terminated due to not getting the documents on time! I had the agent confirm that they were in fact received on time, I then asked for a supervisor and was connected to XXXX ( XXXX ) in the XXXX XXXX XXXX XXXX XXXX confirmed our documents were in fact there on time and did not have an answer as to why our loan was terminated. He said it would be sent to the underwriting department and they would fix it.
We did this song and dance the first time around. We trusted the system and believed that Flagstar had our best interest. That was absolutely not the case. We feel strongly that Flagstar is purposely introducing errors to cause delays in the process and force consumers into higher rates. There was no effort on Flagstars part to rectify their initial admitted error and they are now trying it again!
This time we are going to take action which is why I am filing this complaint.
I can provide all pertinent information as needed.
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| 06/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX by telephone, I revoked my authorization for recurring ACH debit entries to be made to my personal bank account for my monthly payment. I was informed my request was complete for my next recurring payment scheduled on XX/XX/XXXX. On XX/XX/XXXX, the debit was made. I promptly contacted customer service requesting a refund, also inquiring why the draft was completed despite revoking my authorization two weeks prior. I was informed the customer service rep didnt complete my request " all the way through '' and I would need to complete a refund request thru the Accounts Payable department. I swiftly provided the completed form they sent to me via email as well as the supporting documentation ( proof of cleared payment from my institution, details of my call on XX/XX/XXXX, etc ). The representative and paperwork stated the refund would be complete within 5 business days. On the 6th day I contacted customer service in which I received a response that " they hadnt even opened my email '' and could I please resend it. It has now been one month since I revoked authorization and 18 days since I provided the requested documentation to receive a refund due to FlagStars mistake. I have yet to receive a healthy response other than the concern has been escalated. However, over {$1200.00} has been debited from my account without my authorization and any priority to assist in returning the funds promptly. I would like for their processing to be reviewed and held to NACHA guidelines as well as other authorities for ACH processing, customer service is poor and misleading to say the least. Even after speaking with 3 members of management my request has fell short. My mortgage has since been satisfied as a result of a refinance that prompted the ACH revocation in the first place and I am concerned I will not receive my payment in full as it will be included into an escrow refund and overage of payment, minus interest, etc. To debit a consumers account for $ XXXX during such challenging times creates an extreme financial burden. I hope escalating this concern to the CFPB will aid FlagStar in reviewing thier process for future consumers to not experience the extreme concern and frustration that has resulted from the numerous calls and emails I have had to complete to still not have any healthy updates over 3 weeks later and a month from initial request ... For a mistake made on their end.
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| 12/08/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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I purchased home and was being financed by Flagstar bank Michigan based loan services which had history of mortgage and loan modification violations since XX/XX/2018 up to present. soon after I purchased the home the second borrower has lost job and we have to apply for loan modification. The bank received loan documents and promised to give us help based on our income. after review of the loan Flagstar bank denied our modification. The primary reason for assistance is loss of income and they refused to help us in the 1st loan modification request. we did not give up however, struggled to pay monthly payment of {$2300.00} until the month of XX/XX/2018. during our missed payment Flagstar loan officer called us to help us and directed us to reapply and submit loan application along with required documents again. we did. they deny again saying that loan is not matured to one year and again send us letter to reapply when the home is 12 month. we again agreed with the bank and applied for the third time. They denied again. During our default we also found that Flagstar bank added {$1300.00} to our loan balance which we never aware of at all for the last six months and raised the payment to {$2400.00} which we realized that a violation of mortgage rule and make it difficult for us and trying to foreclose the home on us. loan modification is aimed to help active home owners who can not able to make payment due circumstances such as job loss like we had. Flagstar however depicted us for several months by offering false hope, harassing us to apply for assistance and intentionally drags us to foreclosures.
They failed to help us and threatening us to foreclose the home with out offering us options to solve the defaults with payment arrangement, forbreances, or loan modification. secondly they added up money we have not know the reason and made us vulnerable for foreclosure.
I am writing to your office to investigate their violation specially violation of Dodd- frank wall street reform which is regulated by your office which is empowered by federal government. I also inform your that Flagstar bank does not made a fair decision and their judgment is unlawful, not substantial, not transparent, and doesn't not constitute federal mortgage rule and regulation practices. I declare this as act of discrimination and will continue to bring them to justice. Justice will prevail.
Thank you so much.
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| 08/26/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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In XXXX 2008 when I bought my house that was listed for {$190000.00} the bank told my real estate agent that in order for me to secure the house I will have to over bid and offer {$210000.00}, the bank mislead me to offer {$18000.00} over the listed price, when home prices were actually dropping and no raising, and the bank knowing this approved the loan, after about 4 years my home value went down all the way to about {$130000.00}, at the time when the economy was really bad my employer changed my salary status from {$XXXX} yearly to {$XXXX} hourly. I took about 35 % pay cut and I was struggling making my mortgage payments so I was forced to ask the bank to help me to modified my home loan to avoid loosing my house, after months of fighting with the bank they approved a loan modification, but what they did, they added around {$12000.00} to my loan debt, they gave me 4.5 interest rate and they reset my loan to 30 years again ...
Right now after 7 years been paying my mortgage, my loan balance is {$200000.00} and my home value now is around {$180000.00}, I pay over {$100000.00} towards my house and my mortgage balance still {$200000.00} how is that possible? ....
At work now after all the salary cut I took, they cut my hours as well and over time is out of the question anymore, so I been struggling paying my mortgage for the last 2 years, I used all my savings, and I been living in credit in order to be able to pay my mortgage, but I came to appoint where I do n't have more savings or credit available or unused credit in order to continue paying my mortgage, I contact my bank for help but as always, they just keep me running in circles, requesting the same information XXXX of times and loosing papers time after time without a concrete answer to solve or help me to keep my house ...
I believe I was a victim of predatory lending, no just XXXX but XXXX times already with the same bank, and after all the money that the government gave to the banks to help people like me that is in trouble paying predatory mortgages, the only thing that in this case my bank does is profit more ...
That 's why im requesting an investigation from your agency and review my loan and the modification that they did and why my balance still so hight and why the bank is giving me a hard time to do a real loan modification when a person like me really needs it and refuse to do it when I qualified for XXXX.
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| 03/20/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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We periodically had problems paying our XXXX mortgage to Flagstar Bankin the past. This time we were behind by around 5 months. When they would call us, we would return the call only to be transferred to other areas, put on hold and noone actually answering the call. When I was able to pay on it, Flagstar refused to take our payment ( s ) if we were not making at least XXXX payments at a time. So we started mailing our payments in using postal money orders. Then our access to our account online was totally disabled by Flagstar. We were no longer able to see the activity on the acount. all we saw was a message that said our mortgage had been sold to another servicer, and that the new servicer would be contacting us via letter. That was over three to four months ago and we still have not heard anything. And nobody from Flagstar will communicate with us.
This is not the first unpleasant incident we have had with Flagstar Bank. They were the originators of our mortgage when we purchased our home. The interest rate on XXXX the XXXX and XXXX mortgage was high, but manageable. I notified them when my wife took ill and they suggested a modification and told us we had to be at least 90 days past due to be eligible. We did as they suggested only to have our paperwork lost. We re-submitted and heard nothing. Then we found out our XXXX mortgage had been sold to another institution. So now they only held our XXXX mortgage ( which to our surprise was actually a home equity loan ). As time went by we proceded to try and get the mortgage they held modified. We complied with all of their requests, and again, paperwork was lost or deemed incomplete. So I sent an additional copy only to have one of their employees send an email to her manager that had unprofessional remarks about our attempt to get a modification ( yes, she inadvertently cc 'd us on the email ). When I responded to both her and her manager about my displeasure of the contents in the email, the manager immediately replied to us with a favorable reduction in the interest rate along with a change in the repayment terms from being amortized over 30 years and monthly payments for fifteen years with a balloon payment at the end of the fifteen years, to a loan amortized over 20 years that pays off the entire loan in that time frame.
It has been months since we have heard from them. And we still have no idea where our loan is.
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| 06/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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I was under the COVID relief hardship program and was approved for a loan modification. Flagstar Bank sent me XXXX packages, in each package, there were XXXX copies of a Modification Agreement. 2 for us to send back, 1 for our records. The 2 copies were to be notarized and sent back which I did, however, Flagstar is now claiming they never received the documents and that I now need to reapply for a new loan modification. I believe they are doing this being they no longer want to honor the new rate of 2.875 %, my original rate was 3.875 %.
Flagstar Bank claims to have sent ONLY 2 packages- on XXXX, XXXX, 2022 ( tracking # : XXXX ) and XX/XX/2022 ( tracking # : XXXX ). However, if you refer to the image ( XXXX XXXX ), you can clearly see they are disorganized and tried sending a total of XXXX packages. Images ( XXXX XXXX & XXXX ) clearly show they created a package to ship to me on XX/XX/2022, however it was never dropped off. They also sent a package on XX/XX/2022 ( tracking # : XXXX ) which was delivered back to them on XX/XX/2022 and signed by employee ( XXXX XXXX at XXXX hrs ), images ( XXXX XXXX & XXXX ).
Flagstar Bank has no records of the XX/XX/2022 package being sent back. In fact, they claim that tracking number is not even in their system. I have provided tracking numbers of both packages that were delivered to me on XX/XX/2022 and XX/XX/2022, both being shipped back and delivered on XX/XX/2022 ( tracking # XXXX : XXXX & XXXX ). Both packages were received and signed for by an employee named XXXX XXXX on Monday, XX/XX/2022 at XXXX hours.
Flagstar also claims that my package was incomplete hence why they cant apply my loan modification. However, I was never notified of this until I called in. In addition, if claims of one of my packages being incomplete are true, why did they not use the second package I sent it on the same day, which was confirmed to be delivered AND signed for. I sent the documents in a timely manner and have made all my payments during the trial period.
Flagstar is making me apply for another loan modification even though they received my packages which were signed for ( XXXX XXXX ). I believe they are using the same tactics from years prior which resulted in action from the CFPB in order to correct it.
I believe its unfair that Im being penalized if they have received my loan modifications. Thank you for taking time to read this.
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| 02/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, I opened a claim with my Insurance Carrier - XXXX XXXXXXXX, due to water damage that was the result of negligence of the upstairs condo unit above my property unit. After six months, XXXX XXXXXXXX finally released checks issued to myself and my mortgagee. Damages are in excess of {$100000.00}XXXX XXXX XXXXXXXX issued two checks in the amounts of {$76000.00} and {$2200.00}. I endorsed the checks and sent them to FlagStar Bank, Property Loss Claims. They received those checks on XX/XX/XXXX.
In order for repairs to begin and continue in a timely manner, while waiting for the funds to be released from FlagStar bank, I paid out of pocket to the contractor XXXX XXXX XXXX. Copies of the initial deposit for work to begin and second payment are attached to this complaint. As well, I paid out of pocket for materials as that was not included in the repairs estimate from XXXX XXXX. Funds out of pocket, TO DATE, total {$31000.00}. In order to continue with repairs another {$19000.00} is due today, XX/XX/XXXX.
Payment schedules, contractors information, copies of checks, copies of all receipts for materials paid out of pocket have been submitted to FlagStar Property Loss Claims.
FlagStar intentionally informs me of conflicting information of what documents are either needed or not needed to process my claim. Several representatives informed me of a new policy where I did not have to submit certain forms from their claim packet. Then, without informing me, FlagStar reversed their policy and the forms were now required. When I have contacted FlagStar to resolve this to get funds reimbursed to me, yet another new policy or other requirement is needed in order to pay the funds they are in possession of from XXXX XXXX.
FlagStar is intentionally withholding money that is due to me to repair my property. FlagStar refuses to send an inspector to my property which is stated on their very own policy. In speaking with supervisor, XXXX, as of this morning, XX/XX/XXXX at XXXX XXXX, FlagStar will neither send an inspector, release funds that are owed to me or proceed with my claim stating there is a hold up with my HOA. My HOA is NOT involved in this matter.
FlagStar is discriminating against me as a single elderly XXXX female. A complaint will also be filed with HUD in violation of the American Disabilities Act, along with a complaint to The Federal Trade Commission.
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| 05/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XXXX of XXXX I requested a forbearance from my lender ( Flagstar Bank ) due to financial ssues I was facing because of Covid 19. The process for applying for the forbearance was promoted on the Lenders website and was a extremely simple process with no questions asked except whether I was facing a financial hardship. Once that question was answered there was no other follow-up questions. The forbearance began and was originally meant to go 6 months. Later they offered to extend to a full year. One again no questions asked. I accepted because all along I was told that when the forbearance ended they would work with the restructure the loan and that I would not owe the amount accumulated during the forbearance. In XXXX of XXXX I called to end the forbearance and begin the process of restructuring the loan. I was told to submit a loss mitigation application and they would review it and call with the details of the restructure. After about 2 weeks they told me they couldn't help me because I did not occupy the property. The home is used as a rental. They explained that the investors guidelines for my loan type do not provide loan restructures unless I occupy the home. I was never told this when I began the forbearance. I was never asked any follow-up questions when I set up the forbearance nor any time during the forbearance about whether or not I occupied the property or if it was a rental. It wasn't warned on their site that some loan types are not eligible or that renting the property was an issues for some loan types. I would have never began the forbearance and accumulated this unpaid mortgage amount if I had known or was asked those questions. They have told me there is nothing I can do. They did extend the forbearance until XXXX so I could find some potential help. Hud.gov has also given me no solutions. At the end of XXXX I will have the entire accumulated amount due if there is no other options provided. This will likely lead to a foreclosure in the coming months. I owe roughly {$11000.00}.
My complaint is that was never told this was an issue when I began the forbearance nor was it even a question asked online when I set up the forbearance. How could I have known that was an issue? Their website all says that there is no risk in setting up a forbearance and that they " There to help ''. It was misleading and now I am in an extremely difficult situation.
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| 04/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I am writing this letter to document my formal complaint against Flagstar Mortgage Company. I am deeply disappointed with Flagstar as a mortgage provider. I have owned a home and dealt with mortgage companies for over 16 years and the four months at Flagstar have been the worst experience Ive ever had. On two occasions my payments have been lost in the Flagstar system. This has led to harassing phone calls to me about missing my payment.
In my most recent payment issue, my XX/XX/XXXX payment was sent through my Bank Bill Pay. The payment was mailed on XX/XX/XXXX. Flagstar began harassing Robo calls to my phone around XX/XX/XXXX. On XX/XX/XXXX my check was processed and deducted from my account balance. Flagstar continued to send automatic Robo calls to my phone. I returned the harassing phone call on XX/XX/2019. I was met with a condescending phone representative who insisted that my bank had withdrawn the assets before sending the check. She did not attempt to research my request. The representative then put me on hold with no warning or explanation. I disconnected the call and called back. My call was immediately disconnected. When I called back for the third time, I spoke to a reasonable representative. She was polite in hearing my issue. However, the missing payment was still my issue to solve. I had in hand check images that showed a time stamp of the check being received on XX/XX/2019. I was instructed to email Flagstar with my check images. I followed the direction.
It further disappointed me that Flagstar did not reply to my email to even acknowledge they had received my request to investigate the location of my mortgage payment. There was no follow up communication or explanation to why my funds were cashed on XX/XX/XXXX but unaccounted for eight days more until I contacted Flagstar.
I have the corresponding images I sent to Flagstar to prove my payment was in their possession. I believe to cut costs they use a lock box, and this led to the mismanagement of my payment transaction. This is not the first incident. I had a similar experience with my first payment in XX/XX/XXXX. It was not lost in the system as my XX/XX/XXXX payment was misplaced.
How can I request to be transferred to a competent mortgage company that does not use short cuts like lock box and then automated Robo calls to harass its customers when their system caused the issue?
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| 10/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2019, I received a request from Flagstar Bank requesting proof of flood insurance. I provided proof of flood insurance in the the following two ways : + On XX/XX/2019, my insurance agent XXXX XXXX from XXXX XXXX faxed a copy of the proof of flood insurance for my condominiums homeowners association to the fax number provided on the notice.
+ On XX/XX/2019, I uploaded the same proof of insurance document to the website and received the enclosed confirmation.
On XX/XX/2019, I received a Second and final notice to provide flood insurance saying that I did not respond to the initial notice. I was surprised to receive this second notice because I provided proof of flood insurance twice on the dates above.
On XX/XX/2019, I called the customer service number provided on the notice and spoke with XXXX who confirmed that she definitely saw proof of flood insurance on my loan. XXXX verbally confirmed and mentioned that she noted in the loan notes that Flagstar Bank has my proof of flood insurance from XXXX XXXX. She mentioned she would investigate why I got the notice and told me to call back on Tuesday, XX/XX/XXXX.
Im hesitant to spend any more time on the matter since Ive provided proof of insurance. Im especially concerned because XXXX was not able to send me any email or written confirmation that she had the proof of insurance. In my experience with Flagstar Bank insurance requests in the past, I have called multiple times with proof and the customer service agents tell me that the received proof, but Ill need to call back. When I do, they tell me that they never received the proof and it will take several days to research the matter again. Last year, I spent more than 15 hours trying to get confirmation that Flagstar Bank had received proof of my homeowners insurance.
I would hate to think that Flagstar Bank is purposefully and intentionally stating that they did not receive the proof of insurance in order to purchase the flood insurance on my behalf and add the purchase to my loan amount. However, after my experience last year and with this second notice, Im inclined to believe that Flagstar Bank has received my proof of insurance, but is intentionally stating that they did not in order to profit from this insurance requirement.
It's my hope that the error can be remedied quickly. I've also sent Flagstar Bank this same information.
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| 03/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Late in XXXX, my mortgage was sold by XXXX to Flagstar Bank. Because of a lack of assistance from Flagstar to my inquiries about the transfer, I elected, on XX/XX/XXXX, to cancel my tax escrow and manage the payment of my local property taxes myself. I submitted the required " waiver '' form and followed up with a document from Flagstar which both my wife and I signed confirming our election. Since the submission of the initial waiver form, I have had essentially no communication as to the status of my submission. Consequently, I have sent emails, a hard copy letter and direct telephone discussions with Flagstar 's customer service. My written inquiries have not been responded to. My contacts with customer service representatives have generated conflicting or erroneous information. Repeatedly, I have been told that Flagstar was waiting for the receipt of my signed documents. As I had USPS Priority mail receipts, they suddenly " found '' the documents in their system. Then I was told that my waiver request had been approved and I was now responsible for paying the XX/XX/XXXX XXXX County property tax installment. I agreed and prepared to send in the payment of {$2000.00}. Now I have received a " text '' that Flagstar has paid the installment. I have repeatedly requested that Flagstar return my escrow funds, amounting to approximately {$2600.00} before the so-called payment. Nothing has happened. Then I asked Flagstar to adjust my payment to remove the escrow portion so that I can make a timely XX/XX/XXXX payment. To date nothing has happened. I have asked and been promised that someone would return my calls and give me a status. No one has called. Flagstar uses a customer phone tree that is essentially an automated barrier, forcing callers to constantly make useless selections and listen to recorded responses rather than speak to a live person. Then, if I get through to a live person, they have wrong, conflicting information. So, as of today, I have no clear, consistent idea of the status of my escrow account. I also have an XXXX payment due that is incorrect due to the continued inclusion of the escrow. Given the fact that my wife and I are retired, dealing with the intense stress of the COVID situation, the callous indifference of Flagstar is unhelpful and unnecessary. I am asking for the intervention of your agency to resolve this situation.
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| 03/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have a XXXX mortgage serviced by Flagstar Bank XXXX XXXX XXXX XXXX, XXXX, MI XXXX. My husband and I have struggled to pay our mortgage through the Covid19 Pandemic due to my job loss and subsequent income loss, and was able to put our mortgage payment on pause for 18 months. At the end of the 18 months, Flagstar Bank offered to do a mortgage modification with them, which we accepted around XX/XX/XXXX. Also, on XX/XX/XXXX, in anticipation of modifying our mortgage, we told Flagstar Bank representatives that the co-borrower recently changed his name, and that we have a court order to show that. They told us to upload it to their website, which we did in XX/XX/XXXX, and they told us they would change his name with this documentation, and then send us the proper mortgage modification documents to sign with the full legal name of the new co-borrower 's name. However, it has been 6 months now and countless phone calls with Flagstar Bank representatives and still the co-borrowers name has not changed on the loan to the new full legal name of the co-borrower as shown in the court order uploaded to Flagstar Bank 's website. Flagstar Bank representatives and managers have been telling us during countless phone calls since XX/XX/XXXX that the name will be changed, and the mortgage modification documents to sign with a notary will be sent to us. They have sent us 3 mortgage modification documents since XX/XX/XXXX, and each set of documents has the incorrect, old spelling of the co-borrower 's name on them. So the notary can not verify properly the co-borrower when we try to sign the modification documents. So now, here we are XX/XX/XXXX, and the co-borrower 's name is still not changed, and they decided to end and close the mortgage loan modification offer, and we are absolutely irate that we can not take this loan modification that they offered us with the interest rate they promised us, simply because Flagstar Bank will not change the co-borrower 's name to the official legal name as shown on the court order that we uploaded to them and confirmed that they received it in XX/XX/XXXX. We need someone to help us, because they are completely incompetent and we cant get them to proceed with the mortgage modification. they just decided to close the mortgage modification because they cant seem to figure out how the change the co-borrower 's name.
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| 12/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I started an online chat with my Mortgage servicer ( Flagstar ) asking about how to remove the PMI from my loan. At that time my LTV ratio was 81.596 %.
On XX/XX/XXXX I started another online chat with my Mortgage servicer asking more info on options/ways to remove the PMI. One option they indicated was if we had made significant improvements to the property, thereby increasing its value. We had done this, so I submitted the paperwork with full details on all updates we made ( full kitchen remodel and a bathroom remodel, plus an office added ).
On XX/XX/XXXX I submitted the paperwork to Flagstar via email, per their instructions.
On XX/XX/XXXX I received a robotic denial letter from Flagstar. In the letter, they indicated my LTV ratio was too low to allow for the PMI removal. They indicated my LTV was 81.3 % - or, exactly my loan balance divided by the original XXXX appraisal value. It was clear that they did NOT even look at or factor in the substantial home improvements we made. We put {$25000.00} in improvements to the property and they ignored this on my request and apparently just did an instant reject.
On XX/XX/XXXX I wrote a letter attaching all proof of what is listed above ( chats from Flagstar, my original PMI removal request and the updates we did, and their reject letter ). In my letter, I showed them that we put {$25000.00} in updates, and even if we used 100 % of that total, 75 %, 50 % and even only 25 % of the money we put in to fixing it as " added value to the property '', our LTV ratio would indeed be well below 80 %, qualifying us to have the PMI removed.
I sent this letter via certified mail on XX/XX/XXXX.
On XX/XX/XXXX I also sent a copy of the certified letter to the email address that assesses the PMI removal requests.
After a month had passed, I still had not received any reply to my letter.
On XX/XX/XXXX I sent a follow up email indicating I had received no reply to my certified letter.
I am submitting this formal complaint, as I feel we have been completely ignored and unfairly denied the PMI removal. Unless I am missing something else here, the mortgage company has been unhelpful, making me jump through hoops and ignoring my requests and letters. I have to continue to take time out of my day to keep following up, or putting evidence together, only to have no replies or answers.
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| 02/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a refinance mortgage with XXXX XXXX on XX/XX/XXXX and as part of the application process I provided my social security number, and a copy of my monthly mortgage statement from my current lender Flagstar Bank. On XX/XX/XXXX, the day of closing, I was made aware that there were {$180.00} of fees assessed by my lender for payoff statements obtained by XXXX XXXX. After further inquiries of Flagstar Bank, I learned that my personal information was used by XXXX XXXX ( without my authorization or consent ) to impersonate me to obtain these statements through Flagstar 's IVR phone system. Each time XXXX XXXX did this I was assessed a fee of {$30.00}. Mailed payoff statements are FREE. I informed Flagstar Bank that I did not authorize XXXX XXXX to impersonate me in order to obtain payoff statements via their IVR system nor did I authorize them to incur expenses on my behalf. I emphasize 'impersonate ' as the IVR system is quite clear in the use of pronouns to clarify that the system is intended for use by the mortgagor ( e.g. enter the last four of " your SSN '' and enter " your loan number '' ). It is also stated by the system that there will be a {$30.00} fee assessed for providing the statement. In total my personal information was fraudulently used by personnel at XXXX XXXX to obtain SIX payoff statements for a total cost of {$180.00}. In addition, many of these payoff statements had effective dates which overlapped suggesting that the duplicate statements may have been maliciously obtained in order to incur these fees. I complained to Flagstar Bank indicating that the fees were not authorized, and they removed {$120.00} for the statements which had overlapping effective dates. However, Flagstar Bank refuses to remove the remaining {$60.00} over my objections as they were the result of unauthorized fraudulent activities. In addition, these actions fall within the purview of FL Statute 817.568 ( 2 ) ( a ) Criminal use of personal identification information which states " Any person who willfully and without authorization fraudulently uses, or possesses with intent to fraudulently use, personal identification information concerning another person without first obtaining that persons consent, commits the offense of fraudulent use of personal identification information, which is a felony of the third degree ''.
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| 05/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Due to unforeseen family issues we fell behind on our mortgage payments in XX/XX/XXXX. After months and months of going back and forth with Flagstar Bank we were able to get a loan modification in XX/XX/XXXX. Our first payment of {$1500.00} was due in XX/XX/XXXX and was paid on time. Everything was fine until XX/XX/XXXX when Flagstar sent us a notice that our escrow account was underfunded and that our new payment would be {$2000.00} per month starting in XX/XX/XXXX. This new payment included home owners insurance issued through Flagstar at {$180.00} per month plus the escrow shortage. We had sent them proof of insurance in XX/XX/XXXX and then again in XX/XX/XXXX but they continued to insist we needed to pay the {$180.00} per month. I have a problem with the fact that in late XX/XX/XXXX they go to all the work of a loan modification but didnt look at the escrow account to make sure that it would be properly funded and 4 months later raise our payment by 32 %.
As we tried to come to an understanding about what they thought we owed and what we thought, we continued to make our original agreed upon payments of {$1500.00} per month. At the time, we did not have the means to pay a lump sum or the extra 46 % increase due to a slow down at my job, so they sent back our XX/XX/XXXX & XX/XX/XXXX payments and started foreclosure proceedings.
In XX/XX/XXXX I sent in a completed loan modification package for their consideration. Last Tuesday, XX/XX/XXXX, we received a letter from them saying that we were denied a modification because we did not make 12 payments on our previous modification to qualify for a new one. They also stated that we had recovered from our income shortfall and no longer were qualified for a forbearance. I feel that Flagstar sent back our XX/XX/XXXX & XX/XX/XXXX payments so that they could make this claim, if the occasion ever arose.
I have recovered from my loss of income and in fact make more now than I did when we were approved for our initial loan modification, but Flagstar seems more interested in Foreclosing than working with us. I have filed a Loss Mitigation Appeal with Flagstar on XX/XX/XXXX ; they said they would give us an answer in 30 days. We need someone other than ourselves to step in and help Flagstar Bank do the right thing and not try and take a home we have been in for a long time.
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| 05/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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We live on XXXX XXXX in the XXXX XXXX XXXX. Our home was damaged during Hurricane Irma on XX/XX/XXXX and declared a presidential disaster area. Our home is insured through the XXXX XXXX XXXX company sponsored by XXXX. After seven months we received our homeowner 's insurance settlement from XXXX an insurance a check of {$290000.00}. We had to send the insurance check to the loss draft department at Flagstar Bank and it was received onXX/XX/XXXX as per policy.
Flagstar Bank loss draft department disperses our insurance proceeds based the amount of repairs accomplished. We have complied with every condition and submitted supporting documents requested by Flagstar. Contractor 's license, insurance, XXXX and all supporting invoices of materials and labor costs.The costs were all approved by our insurance company XXXX.
Because our home is on an island 1400 miles from XXXX our replacement and building materials must be purchased in the US mainland and exported to XXXX XXXX before repairs can begin. The insurance estimate for materials was {$120000.00}. Flagstar 's loss draft department dispensed {$76000.00} onXX/XX/XXXX a shortfall of {$51000.00}. It is impossible for us to complete purchase of needed materials on account of this shortfall.Until this shortfall is corrected and all materials are paid in full they can not be exported to the XXXX XXXX and leave the USA to start repairs. The Flagstar policy can not be applied to mortgagees homes not in the continental United States.
After many emails, documents, and phone calls Flagstar 's loss draft processors will not disperse the funds needed to purchase all the materials to repair our home. Repairs can not be started until the materials arrive.We have a freight forwarder in XXXX where all replacement materials are being consolidated and then will be shipped once purchases are complete.All replacement and building materials estimated at {$120000.00} will fill one shipping container which will be exported to begin repairs on arrival. The balance of {$170000.00} is projected for all labor costs.Once repairs begin contractor invoices can be submitted for labor payment. Flagstar underwrites mortgages in the US Territories but has no understanding of the difficulties in obtaining materials or that all materials must be fully paid and invoiced as paid to be exported.
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| 03/13/2020 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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In XXXX, 2019 the house went into foreclosure due to financial issues. My ex-husband had taken out the mortgage, while we were married, in his name only. I filed with the court and mortgage company to get the loan put into my name. A modification was put into motion. After completing the 3 month trial, it was finalized - however, the amount was for close to {$8000.00} more than was owed originally. I was told that there would be NO additional fees to the modification. Upon seeing the final modification papers, I was under the impression that once the first permanent payment was made the loan would go back to the original $ XXXX. I even noted this in correspondence with the mortgage company in an email that included their attorneys and the magistrate overseeing the case. Since then the amount has not been fixed. In XXXX, 2019, I had a phone conference with XXXX XXXX and XXXX XXXX, of Flagstar Bank. It was explained that I would be given a trial modification for XXXX, XXXX and XXXX and provided I met the requirements, the loan would be modified in XXXX permanently. I was told that any late fees, penalties, etc my ex-husband owed would not be put on the loan or be my responsibility. XXXX, XXXX and XXXX, I made payments. When I got the modification in XXXX it was for {$99000.00} - it was my understanding that it would return to the {$91000.00} balance once XXXX XXXX payment was received. I have tried to contact Mr. XXXX several times with no luck. Attached you will find the transactions on the loan, modification, emails and confirmations of messages to and from all parties involved. Last attempt was XX/XX/XXXX -I have received NO response.
My original complaint : XXXX was dismissed for the very issues I am complaining about. Your response was : The company needs authorization from you to proceed with your complaint.
We reviewed the complaint you submitted and sent it to the company for a response. The company has let us know that it needs authorization from you to proceed.
BUT they have had this authorization since last Summer and I have re-sent it several times. I am not only resending the original documents but also the signed authorization they keep claiming they need.
Also the trial agreement, which clearly states ( Section 4 ) that additional charges can not and will not be added to the mortgage.
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| 06/25/2020 |
Yes |
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Web |
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I have an 800 - 804 Credit Score and in the process of refinancing my home starting XX/XX/2020. In XX/XX/2020 my license which was set to expire in XX/XX/2020 was extended an additional 60 days per the State. Each State across the board extended licenses expiring XXXX and XXXX because of the Nationwide Shutdown of all government offices. I explained this to the finance company of Flagstar, sent them the Government link showing .gov in the website and still they refused. Their own state had 90 day extensions etc because of the same situation.
When government office opened back up on XX/XX/2020 the first available appointment was for XXXX XXXX traveling to a different city in the same County. Flagstar bank has sat on my refinance for what will soon be going on 4 months. They gave me each run around possible as to why my refinance was taking XXXX-4 months to close blaming the title company etc but will not disclose the name of the Title Company. I provided all documents early XXXX in a single business day, pay stubs, employer information W2 's in early XXXX.
I pleaded with Flagstar in XXXX to please complete my refinance by XX/XX/2020 as this is when my license will expire and yet they did nothing. Flagstar holds my loan currently and I thought would be easier to refinance with the same company. I have never heard of a refinance taking 4 months when there is no issue outside of them not wanting to accept my license then agreeing to take It and what seems to me them intentionally waiting for it to expire to then allow that to be the issue. I will have made 4 payments at a higher rate with PMI by now all because no one is held accountable and does not impact them directly yet impacts the consumer on the other end.
During the course of the refinance I would ask if rates have changed and they refused to run rates until the process was near completion. Now here we are 4 payments and going on 4 months later. I have cc 'd XXXX XXXX, XXXX XXXX XXXX, my loan officer XXXX and Processor XXXX XXXX each time.
This company is dishonest and biased on there own terms with no standing ground or explanation. I hope no one else has to go through the process I went through where things are not explained, extreme lack of communication and taking 4 months for a very easy refinance, not a complex case at all what so ever.
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| 04/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank MortgageBorrower : XXXX XXXX Loan # : XXXX Property Address : XXXX XXXX XXXX XXXX, FL XXXX XXXX I've spent a year trying to work with the Flagstar Bank Escrow Department and their Insurance Service Department to try and resolve a force placed policy that was then charged to me with late fees. After having called Flagstar Bank on a monthly basis for the past year it was only yesterday on a call ( with the assistance of my insurance broker ), that I asked for an escrow accounting and copies of documents and policies and became concerned that there may have been fraud or a legal violation on the account.
On XX/XX/XXXX a disbursement of {$1600.00} was made by Flagstar from my mortgage. This disbursement automatically established an escrow account for calendar year XX/XX/XXXX. My mortgage does not have taxes or insurance escrowed. I was originally told by the bank that this was related to a force placed insurance policy. I provided insurance documents and policies to prove that I had my own insurance in an attempt to resolve the error.
The charge for {$1600.00} ultimately also resulted in an additional {$900.00} in late fees accrued to my account. I was told by Flagstar Bank every month I called to wait for a refund and reconciliation. I continued to pay my original loan amount but would later make additional monthly payments upon a monthly review of my account because no reconciliation actually took place and I did not want my account to go past due.
When I called Flagstar with my insurance agent to see if I wasn't asking the right questions, the Bank escrow department acknowledged the disbursement in my account history but could not confirm to who the disbursement was made. I was transferred to the Insurance Services department and we asked for a copy of the policy that was force placed. This was the first time they disclosed that they do not have a record of insurance or a copy of a policy being placed on my account.
I was presuming if I got a copy of their policy I could get a refund from my own carrier who I also had a policy with, but it appears Flagstar Bank is unable to provide a justification for their charges.
My complaint is that no policy was actually purchased since they can't find proof of a policy yet they charged me for insurance and fees on my account.
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| 10/11/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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To whom It may concern : I currently have a mortgage with Flagstar. I called customer service on XX/XX/2021 and I spoke with XXXX and she said that this conversation will be recorded for training purposes. I said that's fine and I told her that I wanted to get rid off my PMI payment because my house has gain a lot of equity. She advise me that because I have been in the house more than 2 years that it should not be a problem to remove the PMI. I asked her that If I needed to get my own appraisal or does the company supply one? She said that I can get my own as long as the person doing the appraisal is licensed. So I said are you sure and she replied... yes! So I said OK!
So I went ahead and got myself an appraiser that was licensed and paid {$450.00} for the appraisal. I called back and spoke to XXXX ( customer service ) to find out were to send the appraisal report and she ask me if I had filled out a PMI waver? I replied no because no one told me to fill out the waver before the appraisal. Anyways I went ahead and filled out the waver to drop my PMI. I called on XX/XX/2021 to find out the status on my PMI waver and they said that I needed to be with Flagstar at least 2 years without late payment. I told the customer service that I was not told that in my first conversation. They said that as long as I was living in the same house that, that should be ok. I told customer service that If the first person I spoke to should have told me that I did not qualify for the PMI waver because you do not have 2 years with us. I would have not proceeded with the appraisal. But again I got the wrong information from Flagstar. I spoke with XXXX the supervisor and she assured me that they would check the recordings for that day to hear the conversation between me and customer service. XXXX said to check with her in about 2 weeks to make sure that what I said was true. I have made several attempts to rectify this problem but they told me that they will not refund my money even though it was not my fault and I did exactly what Flagstar told me to do. I feel that they are using unfair practice and they are not following their code of conduct and business ethics. I am out {$450.00} because improper training by Flagstar and they will not take responsibility for their mistake. Thank you for your time.
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| 12/31/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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Due to COVID 19 and loss of my job I fell behind on my mortgage payment. I contact Flagstar immediately and was placed on a repayment plan. Unfortunately, I was unable to complete the repayment plan and I was placed in the loss mitigation process.
this was due to my father who was ill and ailing parents during the COVID 19. My father subsequently passed away. In XXXX of 2021, called Flagstar to inform them that I was ready to resume my mortgage payment and needed them to place the pass due payments on the back of my mortgage loan. The representative explain to me that I was eligible and proceeded to asked me probing questions to determine what option was best for me. They stated I qualified and within the next few weeks I should receive a packet from them to sign and explaining the new terms along with payment amounts. Since that time I haven't received any paperwork, or phone calls. I have called several times and I have been told that they my loan is still in underwriting. I was told that they are still working on my file and I should receive something in the mail soon. Fast foward to XX/XX/XXXX, I called Flagstar bank and was informed that they did not complete my review and I would have to submit a loss mitigation packet. I did not request or ask for a review for loss mitigation. I would like to resume my mortgage payments. I was advised to not make any payments until my deferment review was completed. They do not want to admit that they have missed their timeline for my review and have failed to communicate with me directly since the process has started. Flagstar wants me to start my timeline all over again, and for what? Why can't they communicate with me in a timely manner and keep me informed of next steps. They asked me to verify my phone number because they had another number on my file. I have had the same number for over 30 years. I have not idea why my phone number was changed. They also told me that my loan was extended out until XXXX, something that I didn't request. If my deferment review was completed within the allotted time frame, why would I need an extension of my deferment review. I asked to speak to a manager and was placed on hold for well over 30 minutes. This has been a continuous issue with Flagstar bank. The representative never came back to the phone.
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| 11/30/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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My boyfriend was laid off due to COVID in XXXX of XXXX. He had been helping me pay my bills including my mortgage. Thus, I was unable to keep up the mortgage payments. I am on SSDI and thats the only money I receive. My mortgage was $ XXXX and I only get $ XXXX. I had had a private disability insurance that ended in XXXX of XXXX. That would normally help to pay my mortgage. But, without my boyfriends help, things went downhill fast! And I had to pay for his bills as well, because he didnt get his unemployment money until XXXX of XXXX and he promptly left me and gave me no money!
I qualified for a forbearance program, which I had for 18 months.
I also applied for the loan modification program, starting in XXXX or XXXX of this year. That was such a stressful time! I sent all the required paperwork in. They told me many times that they didnt have it all! Then I would speak with several people who told me they had all the paperwork ( which I knew I had sent! ).
They had me in tears many times! I FINALLY spoke with someone named XXXX on XX/XX/XXXX and she said my application was complete- it just took a couple of months! ( Which to me was ridiculous and depressing! ).
In a letter dated XXXX XX/XX/XXXX, I was approved for the trial plan of the modification. I was able to pay the XX/XX/XXXX payment with my sisters help.
In the meantime, as a retired, XXXX XXXX, I applied for a grant with XXXX XXXX and I was approved! I received a check made out to Flagstar for 6 months of mortgage payments! I was so excited that I would be able to pay them that money!
Then, when I spoke with XXXX, employee number XXXX on XX/XX/XXXX, he informed me I couldnt use the check for my trial period! If my sister can help with my trial period, why cant XXXX XXXX? He said he would check with underwriting and call me on Monday, which of course, did not happen!
I called them and spoke with XXXX who informed me they absolutely would not take the money from XXXX XXXX for XXXX and XX/XX/XXXX! I just dont understand why they wouldnt accept the money ( when do banks EVER do that?!
I read your article from XXXX of XXXX about some of these very subjects! So theyre either at it again or never stopped even after the reparations they had to make!
Thank you so very much for your consideration in this matter!
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| 04/04/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Due to Flagstar 's mistake, I had to incur an additional {$200.00} charge. They now belatedly and incorrectly claim ( after initially basically conceding that it was their mistake ) it was my mistake.
Here 's the background : we have a mortgage through Flagstar, and our property insurance is paid through escrow they collect. We purchased the property in XXXX of XXXX. In XXXX of XXXX, Flagstar accepted our property insurance policy ( in only my brother 's name ) and renewed and paid for ( out of the escrow ) our policy in XXXX ( with only my brother 's name ) and then now in XXXX they refuse to accept it/pay the renewal from escrow because my name was not also on the policy.
A representative ( who was very polite ) first informed me over the phone that it appeared that they had previously made a mistake in renewing it. So, I reached out to my insurance agent to see what they got do and arrange for them to speak with Flagstar. I called Flagstar back and they informed me over the phone that they had renewed it in XXXX as a " courtesy '' but never told me they had just renewed it as a " courtesy. '' ( Nonsensically they claimed they " renewed '' it in XXXX as a courtesy as well, but that is when we first got the policy ). They then claimed that they 'd sent me three notices about this issue. Remarkably, they only mailed me a letter dated XXXX XXXX, XXXX informing me that they refused to accept the policy ; I received the letter on XXXX XXXX, XXXX, a Saturday and the very day the policy expired. The two prior letters were sent in XXXX and XXXX *prior to Flagstar 's renewing the policy with just my brother 's name*!. Now, because Flagstar refused to extend their prior " courtesy '' ( if that is even why they renewed it in XXXX ; their first customer service rep. told me it was likely renewed by mistake ) or at least notify me in a timely fashion, I had to pay an additional {$200.00} out of my pocket to extend the insurance so it could be re-submitted to Flagstar. When I tried to speak with Flagstar about what to do, they shouted at me repeatedly ( a different representative named XXXX XXXX and only recommended I buy different insurance. Remarkably, the money to buy the insurance is sitting in escrow. So, I had to pay out an additonal {$200.00} because of Flagstar 's error
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| 08/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I was approved 2 months ago ( XXXX of XXXX ) by the HAF for 18 months of forward payments. Despite being told this, and also being told that the payment was sent to my lender a week prior, the payment for XXXX was not applied to my account onthe due date of XX/XX/XXXX. I then called and emailed whomever I could at all organizations trying to figure out when the payment would be applied, as it was now past the due date and was just sitting there unclaimed.
I finallygot an emailed response from someone at the XXXX, who is the companyresponsible for dispersing the funds to the lenders. The person I made contactwith at XXXX said they would reach out to their high level contact at Flagstar to have the payment applied and it was, within the hour. This finally took place eleven days past my due date. ( XX/XX/XXXX ) Fast forward to today ( XX/XX/XXXX ) whichis the second month of this. It is now 4 days past my due date and the payment has not yet been applied to my account again, despite Horne telling me that it was ACH transferred to my mortgagecompany a week ago.
My issue is that my lender, Flagstar bank, has these funds sitting in their coffers, and no one that I have spoken to at the company has any knowledge of the program, or how to then apply these funds to my account. Since the XXXX was able to almost instantaneouslyget the funds applied last month after an eleven day delay, I am sure there is someone at this company who knows what the program is and how to apply the funds, but I can not contact them.
The person at XXXX is unwilling to divulge this info or to write to them again to get this payment applied. Every time i call, I have to tellmy entirestory from the beginning to the new rep, who then puts me on hold for XXXX minutes and comes back and sends me to another dept which is supposed to be the right dept. It never is and I just spendhours a day on the phone being passed around from wrong dept to wrong dept. The last time I called today, ( XX/XX/XXXX ) I was put on a lengthy hold, only to be hung up on. My only option would be to call back again, start over again, and experience the same stressfulfrustration. I need to knowwho I can directlycommunicate with at Flagstar to fix this recurring problem without all of the unnecessary stress and wasted time.
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| 01/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My residential mortgage loan number with Flagstar Bank is XXXX. Flagstar requires that I pay them every month and a portion of my monthly payments are placed in escrow to pay property taxes and homeowners insurance. In XX/XX/2019, I changed homeowners insurance carriers. In XX/XX/2019, I contacted Flagstar and instructed them specifically not to pay the renewal of the XXXX XXXX policy and instead to pay the new carrier XXXX XXXX. They acknowledged receipt of my instruction and assured me they would not pay XXXX, and that I had given them more than sufficient notice for them to comply with my instructions. Nevertheless, Flagstar disbursed from my escrow account contrary to my explicit and clear instructions and paid both XXXX and XXXX XXXX, causing a huge shortage in my escrow account. Then Flagstar refused to assist me in getting the money back that they had improperly disbursed and instead placed the burden on me to get the money back from XXXX that Flagstar had improperly disbursed in breach of their fiduciary duty to me. I have since contacted Flagstar several times to find out how and why they disbursed contrary to my escrow instructions, to get some kind of assurance that they will implement corrective procedures and processes in order to avoid doing the same thing in the future to me or any other borrower whose loans they are servicing. My communications with Flagstar have been met with callous indifference and a belligerent attitude that they are above reproach and how dare I complain about the financial and emotional distress they inflicted upon me when they disbursed from my escrow account in violation of my explicit and clear instructions in breach of their fiduciary duties. My contact at Flagstar was XXXX XXXX in the Arizona office. Her phone is XXXX. Ms. XXXX has done nothing for me but offer unctuous prevarications and lies. Ms. XXXX exemplifies Flagstar 's callous, uncaring, inhuman, dishonest, and corrupt conduct. If I miss a payment that is due by even one day, Flagstar has their collectors harass me for payment, but when they willfully and wantonly breach their fiduciary duties to me, they act like they did nothing wrong and they refuse to be accountable or to take any responsibility for their despicable, dishonest, and careless actions.
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| 11/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank is the servicer for my home mortgage.
Between XXXX XX/XX/2022 and XXXX XX/XX/2022, Flagstar Bank ( Flagstar ) erroneously placed an escrow on my account for lender placed insurance. Flagstar 's action was erroneous as I have in fact always had insurance coverage and Flagstar was aware of my insurance coverage.
I have provided all information requested of me by Flagstar, including all insurance documentation to evidence my insurance coverage. I provided the requested information on at least five separate occasions in response to letters from Flagstar repeatedly requesting proof of insurance.
On XXXX XX/XX/2022, the prior servicer of my mortgage, XXXX XXXX XXXX XXXX XXXXXXXX ), provided notice to Flagstar of escrow error. Further, XXXX provided payment for {$8700.00} to Flagstar for reimbursement of insurance escrow, which was to either be credited to my mortgage account or forwarded on to me as reimbursement. Flagstar endorsed this check, numbered XXXX, on XXXX XX/XX/2022 and cashed the check on XXXX XX/XX/2022. To be clear, I did not receive this reimbursement nor was the payment credited to my account. Rather, Flagstar received and kept this payment for its own benefit.
After countless follow up conversations that I had with Flagstar, Flagstar continued to willfully charge my account for an insurance escrow it knew was erroneous. Further, during several telephone conversation with representatives of Flagstar, Flagstar admitted the error and stated that I would be reimbursed. Despite several follow up attempts on my part, I have yet to receive reimbursement.
On XXXX XX/XX/2022, Flagstar sent a " second and final notice '' demanding that I " immediately '' provide proof of insurance coverage and that a failure to do so will cause Flagstar to charge my account for lender placed insurance ( now for a second time ). I have already provided the requested proof of coverage on numerous occasions and did so again on XXXX XX/XX/2022.
Throughout XXXXXXXX XXXX and on XXXX XX/XX/2022, I informed Flagstar that I consider Flagstar 's actions to be a willful attempt to fraudulently charge my account.
Exhausting efforts to clear this issue up and recover funds taken from me by Flagstar, I beg for your assistance.
Thank you very much, XXXX
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| 12/29/2021 |
Yes |
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- Trouble during payment process
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Web |
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My mortgage loan was purchase FlagStar bank on XX/XX/XXXX and my first payment with them started on XX/XX/XXXX. At this point FlagStar bank stated that I need insurance for my condo, I have the HOA insurance and private insurance outside, which both were provided to the bank. On XX/XX/XXXX this bank force the insurance on my loan for the amount of {$1600.00}, making my payment jump from {$1800.00} to {$2000.00}. I called and provided a copy of the insurance. I made a every single payment early ( I am an XXXX that usually gets by XXXX of each month so I pay all of my bill for the next month ahead of time ). Well, they took my XXXX payment and put it as an additional payment to the principal because it was no enough to cover the {$2000.00}. I called in XX/XX/XXXX to let them know that my that money needed to be put as a payment and not as an additional principal because the payment should be XXXX, all late feeds need to be credited to my account, that they needed to fix the payment for the right amount without the insurance. They did an analyst to my account and it was determine that was the correct information and that every should be correct and my next payment should not be XXXX, but XX/XX/XXXX. I login at the end of XXXX to due my XX/XX/XXXX payment. We still have the same issue. Apparently, I still do not have insurance thru my HOA, again I upload a copy of the insurance declaration page to their website. Called again in XX/XX/XXXX to get my account fixed they told me again everything is taking care, and it was not.
On XX/XX/XXXX I called on the XXXX, the XXXX, the XXXX and on the XXXX to get my account fix and noting was done on it. They keep placing late payment on my account and not correcting the balance of my account.
I made all payments by XX/XX/XXXX at XXXXXXXX XXXX, and still can not make my XXXX payment because of their poor account.
I have worked with this company every single month since XX/XX/XXXX, and they are unable to correct their accounting errors. I was diagnosed with XXXX on XX/XX/XXXX, and my XXXX is really XXXX, I can not sleep, can not eat, my XXXX is to the XXXX. This situation is really frustrating, I called every month to get fix and still not fix. I do not know what else to do. Please help me, please.
Thanks
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| 08/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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Hello- I am a XXXX XXXX XXXX Veteran, who is rated 100 % service connected XXXX by the Veterans Benefit Administration or the " VA. '' Because of this, in the state of Illinois , I am eligible for the Veterans with Disabilities Property Tax Exemption . This means I pay {$0.00} in property tax for the rest of my life. Per the law, we waited for one year after purchasing our home to file for this, which we were approved and have begin receiving tax statements indicating {$0.00} balances for XXXX & XXXX ( attached ). We worked very diligently with our old mortgage company, XXXX XXXX XXXX ( XXXX ) in removing the taxes from our mortgage payment since XX/XX/XXXX, which was over ONE YEAR since we closed on the mortgage. We filed a complaint to CPFB about XXXX and received a response ( attached ). However, on or around the date of receiving the response from XXXX, and CPFB our mortgage was transferred to Flagstar Bank. Needless to say, we have had to start all over again in working to get the taxes removed. We have spoken to multiple representatives at Flag Star and have our property assessed multiple times. Unfortunately, our mortgage payment has increased by exactly {$200.00} since the assessments. Our taxes have not been removed despite providing Flagstar with necessary records and documents, including an official letter ( attached ) from the XXXX XXXX Assessors office specifically stating we pay {$0.00} in taxes under the Homestead Exemption for Veterans with Disabilities law. We were told by Flagstars representatives that the letter must specifically show the exact dollar amount in compliance with Flagstar policy in order for them to process the exemption and make changes, despite sending them the most current tax bills containing the amounts. We then went back to the county and were told that they do not put exact dollar amounts in exemption letters due to the fluctuating nature of the assessed property values. Which puts us to where we are at now with higher mortgage payment and still paying property taxes despite the Illinois Homestead Exemption for Veterans with Disabilities law. We have done all we can by submitting current tax bills and a letter from the county assessors office. Please find all necessary docs attached to this request.
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| 02/19/2021 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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I have been having a issue with Flagstar Bank with my escrow account. I have spoken, and chatted with them ( I have copies ) 5 times since XX/XX/XXXX. On XX/XX/XXXX they deducted {$1600.00} from my escrow account to pay my property taxes. On XX/XX/XXXX I downloaded a copy of the receipt showing Flagstar paid in the amount of {$1500.00}.
Please note that when I received my trim notice last year from the county, it showed that {$1500.00} was the amount due if paid in XX/XX/XXXX, and if paid in XX/XX/XXXX the amount due would be {$1600.00}.
On the 4th call on XXXX XX/XX/XXXX, the young lady I chatted with finally understood what my complaint was. She filed a case # XXXX. I have a XXXX document with the entire chat because Flagstar told me they do not have the technology to send me a copy of the chat. Today I chatted with them again because I have not heard anything. I was told that the case was closed on XX/XX/XXXX and they do not owe me the delta. I never received notification of this. When I asked why, I was told that no notification information was given. I'm trying to be nice, BUT when you apply for a mortgage they have all your information! They send me a notice monthly when my payment is due, even though I have it set on autopay.
Long story short, they took {$65.00} more out of my escrow account than they paid to my county. I have never dealt with such an inept bank in my XXXX years.
Another bad point, I wonder how many other senior citizens they have done this to.
So I am writing to you asking for your assistance. I do not want to pay a lawyer to get my money back.
I would really like to have my mortgage with a company I can trust, but I'm not going to pay to " refinance ''. What do you suggest.
Also, because of this overpayment, my Form 1098 is incorrect. Also my annual escrow analysis is incorrect, and they wanted me to send them {$150.00} for my escrow shortage. I did not send it, thereby my Mortgage increase by XXXX, which would have been lower had they not over deducted from my escrow account.
Please note that the XXXX County Tax office told me that they received the payment from XXXX XXXX. an escrow payment company. I asked Flagstar for XXXX XXXX phone number, but they would not give it to me, nor the address.
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| 10/24/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I almost always pay bills when I get them, not when they are due. Flagstar sends the next month mortgage bill after I paid the previous month 's payment so I end up paying months in advance. Over the years, i noticed that being two months in advance becomes only one month in advance, the lost of a month 's payment. When I file a complaint, Flagstar Bank would send a payment record full of error charges and refunds so I could not determine the failure to credit one of my payments. I do not have insurance or escrow with my loan, I only make {$880.00} monthly payments, nothing else. However, the payment history from Flagstar would be filled with false insurance charges, escrow deductions, principle payments and refund, and so forth making the payment records unreadable. If honest, Flagstar should have my payment history with only the payments I made ( all were on time ).
Being cheated many times of my monthly payments, I started to get better records and copies of my payments. Attached are four documents. The first is a bill from Flagstar dated created on XX/XX/XXXX ( top right of page 1 ). Note that the total amount paid for that year was {$7900.00}. It a bill for a payment due XX/XX/XXXX which I made XX/XX/XXXX to keep from getting too far in advance. Page 2 is a copy of my XX/XX/XXXX payment check # XXXX for the monthly amount of {$880.00}. Page 3 is a copy of my bank statement showing that Flagstar cashed my XX/XX/XXXX payment check on XX/XX/XXXX.
Yesterday I received in the mail from Flagstar another XX/XX/XXXXXXXX bill created date of XX/XX/XXXX for XXXX ( 2 months plus late charge ). On that statement was the same total payments of the year of {$7900.00}. Flagstar had received my XX/XX/XXXX payment on XX/XX/XXXX and had not credited to my loan. This has been done several times over the years but I did not have the copies of my payments to prove it.
Please have Flagstar credit my last payment and give a full accounting of my loan history with only my loan payments, without all the errors they made on fake insurance, escrow and other items that did not relate to my loan. I kept all my payment check statements so if I know on what dates they cheated me ( just like their current attempt ). I could also prove their criminal actions.
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| 06/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My home was damaged during Hurricane Ida. My Insurance company awarded me {$17000.00}. I had to sign the check and then forward to Flagstar to go into my escrow. I have been trying desperately to get them to release {$10000.00} to pay my roofers. I have had one excuse after another. I have been trying for XXXX months to get this money. I talked to them on the XXXX of XXXX and I was told everything was received and approved and they would mail me my check in a couple of day. My roofers went ahead and put the roof on. I called them a few days later to check the check. They said on the XXXX they found an error. It concerned the W9 form. Something about a zip code. This is the third W9 form I have sent to them. This is ridiculous. I sent all of the papers in that they had me do and I doubled checked. Now they are claiming they do not have the estimate sheet which was sent to them. They do not want to get up off of this money. This is my money they are holding. My dealings with the insurance company were very smooth. They sent my money promptly but the mortgage company will not release it. I am so frustrated. I looked up their reviews and they were horrendous. So many people have the same problem I have. Not releasing their money to them. My roofers want their money and there is nothing I can do. This is the worst bank and I have read all of the reviews of people who are going through this headache. Everything I fix a so called problem another one pops up. It is ridiculous. Three times it was for a zip code which the company correct three times. The had the estimate sheet before and now suddenly they don't. I do not think they are every going to release my money to have my home fixed. Hurricane season is here again and I haven't got my money from the last one XXXX XXXX XXXX Please Please help me. I do not understand how this place is even a bank. There is something definitely wrong somewhere to have this many complaints. I just want to get my money to pay for my roof. I have not even started with replacing my fence yet. I know I am going to have to fight for that money also. I am XXXX XXXX XXXX and have never been through anything like this in my life. This is what I pay homeowners insurance for never dreaming I could not use it. HELP
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| 04/14/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have been working with a HUD counselor since XX/XX/XXXX to complete a Partial claim modification with my mortgage company, Flagstar Bank. I was approved for the modification in XX/XX/XXXX and sent paperwork. After review by my HUD counselor he determined the structure of the modification was not accurate and I was not given the full partial claim and that my payment was too high and not affordable. We have been trying to resolve this for 5 months now. I have asked Flagstar for a review of the terms and to adjust the terms pursuant to FHA/HUD guidelines of the the Partial Claim Modification guidelines and they have done nothing but ignore my request. These request require that Flagstar Bank acknowledge me within 30 days and not once during this process has anyone from Flagstar communicated with me. I have now been sent a default and intent to accelerate notice. Below is the breakdown of events noted by my HUD counselor : 1 ) XX/XX/XXXX mod offer not accurate 2 ) sent QWR ignored for 2 months, denied assistance told he didnt want help 3 ) notified servicer of error that they did not review clients file, they acknowledged mistake and re-opened file XX/XX/XXXX and it should take a month to make a decision 4 ) calls from homeowner and myself to confirm review was taking place XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, we were told on numerous occasions that his situation was escalated and being looked at 5 ), call again yesterday XX/XX/XXXX to check on status of re-review rep told us mod was denied as PI increased, let her know this made no sense as initial complaint was to utilize full amount of Partial Claim 6 ) this is the reason for our contact to you, FHA/HUD to escalate this issue and help mediate the situation as there is still no resolution My HUD counselor has stated he has never worked with a Mortgage company like Flagstar that ignores the laws and guidelines set forth by FHA/HUD to support and assist consumers. Flagstar is negligent and ignoring my rights and is intending to foreclose on me. I am permanently XXXX and my wife and I are on a fixed income. This is why the full Partial claim modification is so important. If Flagstar does the numbers correctly within the guidelines I can afford to stay in my home.
Please help...
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| 12/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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1 ) On XX/XX/2018, after paying the Private Mortgage Insurance ( PMI ) for more than a year, I paid the new appraisal that Flagstar requests me in order to study the possibility to waive the Private Mortgage Insurance ( PMI ) 2 ) On XX/XX/2018, Flagstar told me that the appraised value was insufficient to warrant a waiver of the insurance.
3 ) On XX/XX/XXXX, after several phone conversations with the PMI Department of Flagstar, they suggest me to DISPUTE the appraisal value.
5 ) On XX/XX/2018, I sent to Flagstar an email with all the information that they requested me in order to dispute the appraisal value, in order to waive the Private Mortgage Insurance. ( including at least five Comparable houses sold in the last six months ) 6 ) On XX/XX/2018, after three weeks without a response, I sent a follow-up email to Flagstar. I did not receive any response 7 ) On XX/XX/2018, I spoke by phone with their PMI Department, and they assured me that I would get an answer on XX/XX/2018. They gave me the Case Number : XXXX, but I never heard back from them.
8 ) On XX/XX/2018, I spoke with Mr. XXXX XXXX, Home Leading Area Manager of Flagstar, and I sent to him a new email. He sent me on XX/XX/2018, an email where he very kindly let me know that he escalated my case " through his management chain '' 9 ) On XX/XX/2018, I called Flagstar again and someone from the PMI Department told me that my case has not been yet resolved and that I have to wait for 3 to 4 weeks more for an answer ...
10 ) On XX/XX/2018 I wrote an email to the Office of the President ( Flagstar ) asking for his collaboration in this case.
11 ) On XX/XX/2018, I received an email from The Office of the President where they told me " We look forward to providing you a response within 30 business days ''.
10 ) Until today, after more than FIFTY-TWO ( 52 ) days since XX/XX/2018, I have not received any response.
I am not sure how many emails, phone calls, and months this company needs to answer a request from one of your clients. I am so sorry, but I am exhausted by this absurd bureaucratic system of Flagstar, and this is why I need your help. I would appreciate very much your kind consideration and valuable help in order to resolve this situation as soon as possible.
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| 01/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been having problems with Flagstar Bank promptly crediting my mortgage payments since XX/XX/XXXX. Flagstar Bank has been servicing my loan since XX/XX/XXXX. I use XXXX XXXX XXXX Bill Pay to make my mortgage payments each month.
I suspect that Flagstar Bank has recently adopted polices which create situations where customers incur late fees, namely ; 1 ) Flagstar does not accept ACH mortgage payments from other banks, 2 ) Flagstar is deliberately slow in processing payments by US mail, 3 ) Flagstar actively markets its MyLoan servce ( when your payments have incurred late fees ), 4 ) Then Flagstar acts like they are doing you a favor ( when you ask to have the late fee reversed ; which they caused by not accepting ACH payments and/or are slow processing US mail payments ).
5 ) Flagstar staff often blame the US mail for not receving the payments on time.
My bank records show my mortgage payments were sent to Flagstar on the following dates : XX/XX/XXXX Bill Pay debited my account on XXXX - Flagstar credited on XXXX ( all is well ) *XX/XX/XXXX Bill Pay debited my account on XX/XX/XXXX - Flagstar credited on XX/XX/XXXX ( late fee accessed & reversed - Oh XXXX Flagstar! ), *XX/XX/XXXX Bill Pay debited my account on XX/XX/XXXX - Flagstar credited on XX/XX/XXXX ( just in time to trigger a late fee after the XXXX - late fee accessed & reversed ; Flagstar did not credit for 7 days ), XX/XX/XXXX Flagstar MyLoan debited my account on XXXX - Flagstar credited on XXXX, XX/XX/XXXX Bill Pay debited my account on XX/XX/XXXX - Flagstar credited on XXXX, XX/XX/XXXX Bill Pay debited my account on XXXX - Flagstar credited on XX/XX/XXXX ; ( Flagstar did not credit for 6 days ), *XX/XX/XXXX Bill Pay debited my account on XX/XX/XXXX - Flagstar did not credit until XX/XX/XXXX ; ( Flagstar did not Credit for 6 days ) btw - just in time to trigger another late fee BUT I also made a MyLoan payment on XX/XX/XXXX.
*XX/XX/XXXX Flagstar debited my account on XX/XX/XXXX - BUT NOW all of a sudden Flagstar credits on XX/XX/XXXX!
I guess I should be happy that Flagstar credits my payments a day early if I use their service. I guess Flagstar can afford it if they don't promptly credit on other bank Bill Pay/US mail payments 6-7 extra days!
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| 04/06/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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In XXXX of XXXX I lost my job, the account became delinquent in XXXX of XXXX. In XXXX of XXXX I contacted Flagstar in an attempt to bring the account current. Flagstar instructed me to contact Loss Mitigation, which I did in XXXX of XXXX. At this time I submitted the requested information to XXXX XXXX XXXX as instructed by Loss Mitigation. Flagstar contacted me and informed me that they were no longer working with Loss Mitigation. I believe that this is the point in which the account became entangled with multiple departments. Loss Mitigation instructed me to continue making payments, which I did. In XXXX of XXXX my payment was rejected and foreclosure proceedings were initiated. I continued to contact Flagstar to try and remedy the account. I was now dealing with Flagstar and XXXX, XXXX, XXXX, XXXX and XXXX, LLP as the foreclosure representative. I retained an attorney and neither my attorney nor I were able to get payoff information from Flagstar or XXXX, XXXX, XXXX, XXXX and XXXX, LLP after repeated requests. I finally got a payoff amount and paid the loan and legal fees in full.
I believe that at the point that Flagstar ceased working with XXXX XXXX XXXX my account became entangled in Flagstar system and therefore foreclosure proceedings began. Was I able to complete the home retention program then the foreclosure would not have been initiated and it would not be on my credit report. My attorney requested a refund for over payments totaling {$20.00}, XXXX and got no response. I repeatedly requested a refund for the over payments and received a partial refund of {$5400.00} on XXXX XXXX, XXXX. I repeatedly requested an accounting of the account and all I ever received was a letter that stated they applied payments to my account. They refunded the {$5400.00} as a " good faith '' effort.
I am requesting that due to the circumstances described above and that I was working in good faith with Flagstar as instructed that the negative foreclosure information currently on my credit report for Experian, Equifax and TransUnion be removed. I am also requesting that I am refunded the additional {$14000.00} ( {$20000.00} - {$5400.00} ). I would also like to be awarded damages from the settlement announced in XXXX XXXX.
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| 11/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Servicemember |
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Hello, I called Flagstar Bank on XX/XX/2021 to start my Loss Mitigation process to start making my monthly payments after loss of income due to COVID19. I spoke with an agent in the loss mitigation department that provided the information to do two options : a streamline or loss mitigation application. I informed the agent that I wanted to do a LOSS MITIGATION APPLICATION and did not want to do a streamline modification. The agent said she would mail the loss mitigation application or I could print it off online and complete and mail/fax back. I followed up after two weeks to see if my application was received. The agent stated to call back in 2 weeks because it would take 4 weeks. This went on for all XXXX, XXXX, XXXX, XXXX, XXXX to XX/XX/2021!!!!!! Every month I called and was told by EACH agent in the loss mitigation team that underwriting was still reviewing my loss mitigation application!! Until I spoke to an agent that informed me on XX/XX/2021, that the loss mitigation application was closed in XXXX and the agent submitted a streamline modification in error and then submitted approval to extend my forbearance for three additional months. Which is NOT what I had asked for since XX/XX/XXXX. This agent advised that she would send me the application to complete the loss mitigation application and submit it back. I completed the forms and submitted and called every four days to confirm all documents were submitted correctly and was told I needed to send a letter stating that I do not have additional earned income and tax statements. Today ( XXXX ), I called because I received an XXXX overnight letter from Flagstar stating THEY APPROVED ME FOR ANOTHER STREAMLINE MODIFICATION!!!!!!!! I called and spoke with three agents and a supervisor and was told this was done in error and that he would close the streamline modification and would reopen the loss mitigation application again. That it would take up to four business days. They continued to give me the run around and prevent me from making repayments and making my account current. The streamline amount is MORE than my current monthly payment!!!! Which is why I need the loss mitigation application to be submitted. I need help to resolve this. A call back ASAP!!
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| 12/30/2020 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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Flagstar continually harasses my XXXX brother and has refused to fix the system errors that cause the issues. He had to switch banks a few months ago and we set up online to make auto payments from the new account. We were told Flagstar system kicked it out due to it not matching their previous information for him. He asked to speak to a supervisor to get it cleared up and was told they could not do that. I did file a complaint with Flagstar concerning that issue as well. He asked me to help after becoming so distraught by the actions of this company. I started advocating on his behalf XXXX. Since then I have conference called with my brother on XXXX, XXXX, XXXX, and XXXX. I have sent in proof of payment twice now to 2 separate emails provided to me by Flagstar. I finally got to speak to a supervisor ( XXXX ) XXXX and he was not helpful other than to say we needed to send in proof of payment, being a copy of an endorsed check cashed by Flagstar. I did explain several times, the payment was made over the phone due to previous issues out of our control. I even gave him the confirmation numbers we were given at time of payment. He said his supervisor ( XXXX ) was on leave without an ETA on when we could speak to her. I contacted his bank and they told me to send bank statements with other personal information blacked out and they were happy to conference call with them to verify payments deducted from his account. As soon as we get issues cleared up for one month, they start all over again and employees insist he hasn't made his payments and trying to talk him into filling out forbearance paperwork due to Covid. He does not need forbearance. He can pay his payments and does pay his payments. He is told each time he tries to make a payment that he can not for the month because the system says he is past due, and as soon it's cleared up and he makes a payment over the phone, he is told he can not set up for auto pay due to having just made a payment. I am at a point I am reaching out to get assistance from anyone who can force this company to quit preying on my brother. We will transfer his loan to VA asap and hope to never deal with this again and to never see or hear of anyone having to go through this again.
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| 09/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I currently have a mortgage with Flagstar bank for a property in the USVI. I was a victim of hurricane Maria. The property was hit very hard, I lost the door, roof and all patio 's and decks. The property was insured through XXXX XXXX. It took a year of battling to finally get them to pay the claim, I received the check which was payable to myself and Flagstar Bank. When reaching out to Flagstar concerning the funds, they refused to endorse the check indicating it was " mutually vested interest '' to only release portions of these funds. I would like it to be said that I have never been late on a mortgage payment, I did rebuild the property to somewhat safety standards and have spent almost {$100000.00} out of my own pocket to date and have still not gotten the insurance to pay for emergency expense, contents nor additional living. Flagstar to date has yet to contribute anything, not a contractor name, not a waiver of a mortgage payment, nothing but resistance.
We agreed via email that if I endorsed the check to them, they would release 50 % of the funds with 3 days of receipt. They received the endorsed check on XXXX-18 @ XXXX XXXX.
The only correspondence has been an email indicating the funds will be released no later than XXXX-18 and an email to myself and a contractor I've never used asking for company tax information.
There is nothing contractually stating they can not release the funds in full to allow for the property to be rebuilt. We agreed prior to my endorsement that the funds would be released within 3 days. I would also like it noted, the funds they are in possession of are more than I owe them for the contract.
No one should have to go through a category 5 hurricane, loose their home and all property. No one should ever have to battle with their insurance company for over a year to get them to pay a legitimate claim. No one should have to battle with their mortgage company to get them to release funds that they have no entitlement to in the name of making money off the interest off of peoples demise. I have lived up more than my end of the contract and was expecting them to do the same.
NO ONE should have to go through the stress this has caused in the name of money.
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| 11/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Flagstar Bank existing morgage was refinanced to a new Flagstar Bank mortgage.
Existing mortage had {$2700.00} in the escrow account at the time of closing on XXXX XXXX, 2020.
We were told early on in the refinance process that the escrow balance could not be transferred to the new loan 's escrow account, it would be refunded to us and we would pay a new escrow amount as part of our closing costs.
At the time of closing, we expected to receive the {$2700.00} refund check.
On XX/XX/2020 a 'refund check ' for {$89.00} for 'escrow surplus ' far below the amount we were expecting.
Upon review of the old mortgage activity, there is notation of 'payment to escrow ' in XXXX of ( negative ) - {$2300.00}.
Upon further closer review of closing documents we signed on XX/XX/2020 there is no mention of any credit of escrow account balance anywhere.
On XX/XX/XXXX, I spoke with representative from Flagstar who tried to explain that the amount was credited in the closing, but when I told her there was no mention of it in the closing documents, she referred me to the closing agent. at XXXX XXXX.
I contacted XXXX XXXX, who told me that they would have had to have received the amount for the credit from Flagstar in order to include it in the closing, which they did not. She stated that she would then contact the Flagstar lending agent for more information and respond back to me via phone.
All-in-all, there is no explanation of what happened to the remainder of the escrow balance in the old mortgage, Flagstar 's explanation of it being included in the closing is not valid, the closing documents mention nothing about it, and the mortgage settlement agent has no record of it.
Flagstar 's account activity records that I can see via my customer portal are very confusing and do not match up to the amounts that the Flagstar representative I spoke with on the phone was quoting me. Their staff are unprofessional, and seem to want to pass the buck to their settlement agent company. Flagstar has been difficult to deal with through the whole process, passing us through numerous people, not getting back with us timely, having us sign documents numerous times to get the refinance process progessing.
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| 06/29/2016 |
Yes |
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- Loan modification,collection,foreclosure
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|
Web |
Older American, Servicemember |
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WHAT HAPPENED Describe what happened so we can understand the issue ...
After returing home XXXX in XXXX. I was unabled to work. I worked hard to pay bills, but we were n't making ends meet. I was making progress with my VA claim for benifits, but it is a very long process, which reguires several appeals to complete. We started having trouble meeting our mortgage payments, and contacted flagstar bank to help us work something out. I mentioned the Obama mortgage help plan, the lady i talked to said they could work it out, but i had to be three months behind on our mortgage in order to qualify. She said not to make payments, partial payments were unexceptable to flagstar, although i offered.After the three months elapsed i started getting default letters and harrassing phone calls. I explained to them the conversation i had with the Flagstar rep, they said they would look into it. I called her back and she said it was to late now, and that my mortgage was in default. She had a very bad attitude, and refused to talk to us any further about the matter. Flagstar claimed they sent everything to their attorneys and there was nothing furthur they could do for me I explained to them that my VA money would be coming soon, and that this just can '' T happen to me They became agitated and rude, and said i have to go to the attorney. Shortly after that conversation i received a letter delivered by the sherriff department, that my home would be autioned off in a couple of weeks.Luckily, the backpay check came in at the last minute from the VA & gt ; I was able to pay the rearage, plus attorneys fees and keep my house. We were victims of a dual tracking procedure, commnly done by banks. I had no idea until recently what dual tracking meant, and that it is against the law. I should have never been treated this way. XXXX. And am now XXXX VA XXXX. I should have been priority to them for the obama help. But Flagstar cared less. I believe we were told not to make payments even partial ones, in order for flagstar to buy time, to justify foreclosure. I have always had good credit, and owned this home since XXXX. The foreclosure status is still on my credit report. Flagstar refused to have it removed.
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| 02/18/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Memorial Day 2015, our home was flooded due to a declared national disaster. Since then, Flagstar Mortgage has received well over {$170000.00} in insurance funds. I submitted documentation to pay the mitigation company and eventually had a check issued for {$28000.00} to that company. Leaving +/- {$140000.00}. We have processed no other claims. We had a contract to sell the house. I called Flagstar to get a payoff requesting they take the insurance proceeds and apply that to the principal. They refused to do so. As of yesterday, the loan has been paid in full, and when I called today to find out when I will receive the {$140000.00} of funds from the insurance proceeds. I got switched around between the insurance claims area to the corporate office and neither can tell me the process. They also will not wire me the funds but instead insist on mailing me a check for this amount which I find unsafe and unreasonable. The loan was paid off prior to the date on the payoff letter. I asked how much of that interest would be refunded to me. They also could not tell me that because although they received the payoff via wire on XXXX, they do not have to credit the account for 48 hours. They are making an additional few days ' interest off of me although they have the money.
I was told when I first called the mortgage company days after we flooded that insurance funds would receive interest on the insurance funds. Now they are telling me they are not required to pay interest on these funds that they have held for many months. The people I speak with have no understanding of how their own company works and no interest in helping. They are sitting on this amount of money for no less than 8 months and do n't pay interest although they said they would?! Ridiculous. They want to mail a check for XXXX? Ridiculous! Ca n't tell me when they will even mail the check!
In addition, I told them they would need to mail the check to our new address and they said they will only mail it to the house that is now sold. I DO N'T LIVE THERE anymore! I sold the house! I feel like I am intentionally being run in circles just so they can keep the money for longer. I am sure they are earning interest on it.
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| 10/17/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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On XXXX XXXX, 2015, I contacted my lender, Flagstar Bank to inform them that my loan payment would be 4 days late due to being unemployed. I did the same thing in XXXX and they were very helpful, did n't charge me a late fee, and did n't abuse me verbally. This time when I called, the agent, named XXXX was horribly rude, repeating himself to me as if I was a child. I told him he was being rude and asked to speak to his supervisor XXXX XXXX. She got on the phone and began telling me I had a chapter XXXX bankruptcy on my account that I had n't reaffirmed on, and they could n't talk to me about my account. I DID reaffirm on my mortgage and emailed XXXX proof. She proceeded to tell me that they could call me everyday, all day starting on the XXXX of the month if they had n't received my payment. I have been with Flagstar Bank for seven years, have always paid my loan on the XXXX of the month, which is during my grace period, and never received harassing phone calls. XXXX XXXX XXXX at XXXX am, the phone calls started, and I believe that XXXX XXXX, the supervisor had a lot to do with this harassing phone call. There was no need for a phone call of this manner, as I had informed Flagstar Bank twice on XXXX XXXX, that the loan would be a few days late. The lady on the phone this morning told me she was going to " hunt me down '', she told me she was going to call me every day, all day, even on Sunday, until my payment was made. I told her I was going to change my number, and she told me to " go ahead, I 'll find you. '' This is a very unprofessional, and harassing way to deal with a customer, and I do n't feel I should have been treated so horribly, especially since I called 3 days earlier to inform them of my financial situation, and when the loan would be paid. I felt I had no other choice but to call XXXX XXXX XXXX and have my landline disconnected on Monday XXXX XXXX, and a new phone number issued on the XXXX in order to prevent further harassment from this company. I find it a bit odd, that after 7 years of paying on the XXXX of each month, I 'm suddenly now being harassed by Flagstar Bank, and I believe XXXX XXXX is responsible for the phone call I received this morning.
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| 03/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Servicemember |
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On about XX/XX/XXXX we applied for a mortgage to purchase a property in XXXX XXXX, XXXX XXXX. We were told that Flagstar required only a 10 % down payment and a survey was NOT required. After we applied for the mortgage, on XX/XX/XXXX we received an estimated closing cost for {$55000.00}. The estimated closing costs were revised several more times. On XX/XX/XXXX, we received an estimated closing cost of {$86000.00}. Then on XX/XX/XXXX the closing cost again changed to {$47000.00}. None of these closing costs estimates matched the estimates of our attorney at the time. The estimates were all much higher. The whole process with applying for the loan presented problems. Each time we were told the loan would be closed as soon as we sent document A and Document B. After we sent these documents, then it would be just send document C and document D. Initially based on the initial closing cost estimates the loan was expected to close on XX/XX/XXXX but that did not occur. Finally, there seems to be some fraudulence in the ever changing estimated closing costs and that Flagstar gained representation by our very own lawyer XXXX XXXX. I was notified by the attorney I hired, XXXX XXXX on XX/XX/XXXX that he was no longer representing us and that he would be representing only Flagstar Bank in this transaction. He informed me that Flagstar had contacted him to represent them and he accepted their offer. I learned this information upon trying to determine who hired a surveyor company to survey the property without informing me. It was Flagstar bank. This was surprising because Flagstar ( XXXX XXXX ) told us a survey was not required. After learning that we no longer had a lawyer, our loan officer sent us an email stating all they needed to close was the title and they were unsuccessful in getting in contact with MY lawyer, who was really their lawyer. After informing our loan offer that we no longer wanted to proceed with the loan due to all the false information and inconsistencies, we received an email promptly stating they had received the title. All of the challenges with closing this mortgage has led us to the conclusion that Flagstar Bank is involved in fraudulent practices.
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| 12/26/2019 |
Yes |
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- Trouble during payment process
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Web |
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This complaint is regarding Flagstar Bank. This is a continuous complaint from last year which I was resolved and they assured me that I wouldn't have this problem again. Per Flagstar they XXXX out my taxes and just put XXXX in the would be taxes area, to prevent further collection in the future. My taxes have been deferred on my mortgage since XXXX. It also shows deferred in their system as well. For the second year in a row, they have paid my deferred taxes resulting in a negative escrow balance for me. A negative escrow account means my payment will go up at least 100 %. My taxes are deferred because I am XXXX XXXX XXXX. Flagstar sent the most recent payment to XXXX County on XX/XX/XXXX. It's XX/XX/XXXX, I have been calling Flagstar to get this resolved, however even though they're opened today, they have the 24hr automated response on their phone systems so I can't get through to an actual customer service representative.
Bellow is the initial complaint I filed with CFPB that Flagstar resolved by crediting my account and readjusting my payment. Only to have the same thing done again.
I have a mortgage loan with Flagstar since XXXX. My taxes have been deferred due to my XXXX XXXX since XX/XX/XXXX-XX/XX/XXXX. Deferment means the county doesnt collect on my taxes however they still accrue but Im not required to pay them until I sell my home. In XX/XX/XXXX I received a new escrow analysis from Flagstar with my payment going from {$900.00} to {$1700.00}. I called Flagstar and told them that my taxes were deferred which was also reflected in their system. They said it would be corrected. As of XX/XX/XXXX they informed me that there was nothing that could be done about it. I explained to them that this wasnt my fault and it was a mistake on their part. Not only that, I set up an automatic payment for the {$900.00} because I was told my payment would still be the same. Today they withdrew the full {$1700.00} from my bank account. Now my account is negative and all pending payments sent for bills will be returned. Please help me. Im on a fixed income and can no longer afford my mortgage because of their mistake!
Thanks for your help in resolving this matter
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| 11/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX XXXX notified us in XXXX, 2019 that our mortgage loan was bought by XXXX XXXX but - not to worry - XXXX would continue servicing the loan. Fast forward to XXXX and a notice from XXXX XXXX that our mortgage will be serviced by Flagstar Bank commencing XXXX. We received this notice on XXXX - 13 days before the transfer. The notice also instructed us to cancel our automatic withdrawal and wait for payment instructions from Flagstar Bank. We cancelled our automatic withdrawal on XXXX as instructed.
As of this date, XXXX, we have received no - as in zero - communication from Flagstar Bank and are 8 days from the due date for our first payment. In a call to Flagstar Bank, they indicate that they will send out instructions on XXXX - nine days after our payment is due. But, they say, we can go to their website and set up our account.
All of this presents several problems : 1. We realize that XXXX or XXXX XXXX has a right to sell the servicing rights to our mortgage, and they probably do that in bulk form by pressing a few keys. At that time they drop any obligations to the people affected. Those people then enter a kind of twilight zone unasked for and unwelcome. They should at least tell us " sayonara '' within the fifteen ( 15 ) days stated by law.
2. Similarly, Flagstar has an obligation to tell us how this is supposed to work and do so in a timely fashion - within fifteen ( 15 ) days of the transfer. While XXXX - eight ( 8 ) days AFTER is - technically - within 15 days of the transfer date, we think the intention of that time period was to allow those affected to prepare for the transfer.
3. Flagstar, in our call, says that we have a sixty ( 60 ) days " grace '' period to make our payment before being counted as " late ''. We've never missed or made a late payment at any time in our lives as our credit rating reflects. A mortgage loan is a contract, an " agreement '' between two parties. Each is expected to abide by the rules.
So, to us at least, it appears that XXXX and Flagstar treat all this very casually - until they don't get their money. But, it is very disruptive and disconcerting to be placed in limbo without any real and timely guidance.
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| 09/06/2016 |
Yes |
- Bank account or service
- Checking account
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- Problems caused by my funds being low
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Web |
Older American |
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I have a checking account with Flagstar bank. I have been a customer for about 6 or 7 years. I 'm a senior on social security, with a limited income so there often is n't much money in my account. But today I was charged for XXXX overdraft fees of {$36.00} each. The bank manager says he can only reverse XXXX of them. I called he main Flagstar banking support and got the same answer from them. My issue is that I have the Flagstar app on my phone. I check my balance Almost daily. When I checked over the weekend, I saw some " pending " charges that would post on Tuesday XXXX XXXX. The day after the XXXX XXXX holiday.
So I deposited a check I had for {$150.00} so that those pending things would be covered. Well, it seems that the bank posts those first and so after the first or second pending item, the Overdraft fees kicked in and then of course all the rest of the items were rejected too. If the check had been posted first, there was money to cover everything I had pending.
The bank refuses to help me with the XXXX overdraft fees is says it ca n't reverse. That 's {$210.00}. But my account is only {$130.00} overdrawn. So obviously it 's their fees that are causing the problem. I understand now, after speaking with them That things post on a certain order. If I had know that before, I had the check that I ultimately deposited yesterday last Friday. I could have deposited it then and avoided all of this. I did n't understand that it would happen like this.
I 'm a senior. I do n't always understand the rapid electronic way that financial Institutions work now. I acknowledge that this is my error. But I have more than 2 weeks til My next social security check comes and a prescription that I need to fill Today or tomorrow at the latest. I have no way to make up the overdraft fees. The bank tells me not to worry, I have 30 days to " fix '' my account. These fees are about 15 % of my monthly income so just putting the money in the bank when I get my next check solves nothing for me. Then I am unable to pay other expenses or buy groceries next month? Not a solution in my opinion.
I would appreciate any help you may be able to provide.
Thank you so much.
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| 06/20/2019 |
Yes |
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- Trouble during payment process
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Web |
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I have trying to refinance and my mortgage servicer Flagstar has added XXXX to my principle balance making not possible for me to do an FHA Streamline. I first contacted Flagstar around XX/XX/XXXX to ask them why they added XXXX to my balance and they could only say that there was a shortage to them when they purchase the loan from XXXX XXXX XXXX. I asked them, what does that have to do with me and how is it legal to add principle to my mortgage balance. They just said they can do it. I have called a total of 4 times and each time they say they will escalate to management to try to resolve my issue. I was able to contact the original lender XXXX XXXX with the help of my loan office and XXXX XXXX was able to confirm that they transferred the loan with the correct loan balance and that there was a principle reduction that took place at closing in the same amount that Flagstar added to my loan balance which I believe is an illegal act. You can't just add money to someone loan balance and effect the amortization of the loan. I gave the proof that Flagstar is in error to their customer service person ( you can not speak to a manager ) and so far my loan balance has not been updated and my interest rate is expiring thereby not allowing me to refinance because I can't get an accurate payoff. This problem can be resolved in 30 minutes if I can somehow speak to a person who has the power to see the error or put that person in touch with the represented from XXXX XXXX ( the original lender ) but apparently Flagstar is so big that you can't speak to anyone that can make a decision. They quote 24 to 72 hour to resolve the issue but I am on 4th try over span of 3 weeks going on 4 weeks and nothing. You should nail these Flagstar guys as I am suffering a loss because they can't seem to get there loan servicing straight. Again, I believe it is illegal to add principle to a loan balance period. How in the world could a borrower owe more money to their principle when all payment have been made on time and the loan was originally funded with the correct principle balance. It's not possible. Please help me get through to these people. Sincerely XXXX XXXX. XXXX, XXXX XXXX
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| 02/13/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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In XX/XX/XXXX, we filed a property loss claim with our insurance company for roof damage. Prior to the property loss our mortgage company changed from XXXX to Flagstar. After filing the claim, we received the insurance check from XXXX XXXX for {$5100.00} for repairs to the roof. However, once we received the check we noticed that the check was written to both me and my husband and to XXXX instead of Flagstar. XXXX XXXX replaced the check with the correct mortgage company and notified Flagstar that the check needed to be endorsed. Flagstar requested information from us and we provided everything requested. Flagstar continues to hold the check for the last 3 months and continue requesting information from us that, again, we provided. When I contacted Flagstar by phone about the check they stated that the check was mailed. After a week, the check had not arrived. I contacted Flagstar several more times and they continued to inform me that the check had been mailed. When I mailed the check to Flagstar for endorsement, I sent a pre-paid envelope with it. I was told that the could not find the pre-paid envelope to mail it. Then I was told they could not read the tracking number on the XXXX label. I called the company over a span of two weeks or more and they continued to tell me the check was mailed. I received an email from Flagstar on XX/XX/XXXX stating that " the claim check has been endorsed and released and sent to you via regular mail to the mailing address on file. '' They had specifically told me last Friday, XX/XX/XXXX that the check was mailed in the XXXX ( prepaid ) envelope sent to them from me. This process has continued for 3 months and when I request to speak with a supervisor, I am always told " no supervisor is available '' or that they can put me on a call back list and the supervisor will contact me in 24 to 48 hours. There has not been a call from a supervisor from that company. We have a contractor that has been waiting for several months to repair the roof and the mortgage company keep holding the check and falsifying the fact that the have not sent the funds.
I believe this company is committing fraud and should be investigated.
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| 12/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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In XXXX I paid off an existing Flagstar Bank loan and refinances with Flagstar. Through the process they collected 2 months worth of homeowners insurance which would have paid me until XXXX and set me up with an escrow account. My insurance renewal was in XXXX. For reasons that they are unable to fully explain, and seems as though they do not want to take any blame on their part, they made a payment to my insurance company that did not go through. They never once tried to contact me to let me know there was any issues knowing that this forced me to have a lapse in insurance. The comfort of having an escrow account is that you know your taxes and insurance are paid. I received a notice from my insurance company in late XXXX confirming I was no longer covered. When I contacted Flagstar, they told me that I was supposed to authorize the payment once it was attempted in XXXX and returned. I confirmed I was never contacted regarding an authorization and they repeatedly told me that had I authorized this, it would have been paid. They refused to confirm why I was not contacted. When I asked that they immediately release the funds they confirmed that their insurance department was closed and they could not confirm if I had enough funds. When I told the manager I had access to my online account and asked if that was the same amount he told me he did not have that information and refused to put me on hold to confirm with another representative. It was n't until I told him that I would personally file a complaint against him if he did n't even attempt that he put me on hold and within 2 minutes was able to confirm the amount was the same. Due to this failure, I have had no insurance for over a month. Whats worse is the lack of cooperation when this mistake was discovered. They refused to acknowledge it was their mistake, refused to ask for help on basic information, and also refused to release the funds tonight. They are making me wait XXXX hours which means I am still unprotected. I am writing because this is an abuse of power on their end and I would like an investigation into this matter as someone needs to be held accountable for this major mistake.
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| 07/27/2022 |
Yes |
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- Trouble during payment process
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Web |
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I, XXXX XXXX, fell upon a hardship due to covid. XX/XX/2021, Flagstar Bank XXXX XXXX Servicing Company ) agreed to a trial payment plan for a loan modification. Payments of {$1500.00} to begin XX/XX/2021 for 3 months. Those payments were made on time as requested ( XXXX, XXXX & XXXX ). Flagstar Bank then sent me a Modification Agreement on XX/XX/2021 in which I signed all documents and had them notorized as requested. That packet was received by them on XX/XX/2021 and was told that it was being sent to the courthouse for recording in the real property records.
Payments after the approved modification were to begin on XX/XX/2021 of {$1400.00}. Those payments were made on time every month as requested. It has been almost a year and Flagstar Bank still has not brought my loan current as they stated over and over they would. I have called a numerous of times ( all calls are recorded ) and explained this situation and all understand and advise that I am absolutely correct. I have names and ID numbers to verify. On XX/XX/2021, I received a phone call from XXXX ( ID # XXXX ) whom I explained the problem and he verified my information advised it was correct and that my loan will be brought current and I would receive paperwork reflecting that. However, on XX/XX/2021, I received another phone call from XXXX ( ID # XXXX ) advising me and I quote " that in order for my loan to be brought current I must pay {$560.00} and its just that simple or my loan will be terminated. '' I asked XXXX to explain to me why several times and I could not get a clear understanding. XXXX then was conversing back n forth on a computer with someone named XXXX XXXX of whom she would not give me her ID # ) and just kept threatening that my loan will be terminated. I asked for an itemization of all payments but was getting the run around for that information.
I do not want to lose my home because of their negligence. I have contacted BBB for assistance on this matter as well and have learned that I am not the only person going thru this same exact problem with Flagstar Bank. I have also contacted 7 On Your Side ( News station ) and just trying to get help with this matter.
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| 11/12/2019 |
Yes |
- Debt collection
- Credit card debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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I am writing to request your help and notify that my rights are not being respected. I have an account with Flagstar Bank ac # XXXX, opened date XX/XX/2017. This company is reporting inaccurate information on my account. I have never been late on this account. I want to explain why are committing multiple violations to the FCRA.
I must say that I tried to solve this big issue with them. On date XXXX, I sent a dispute notice to Flagstar. THEY DIDNT EVEN REMARKED THE ACCOUNT AS DISPUTED, as required by law. They even sent me a letter stating that theres nothing to investigate or correct and that they were not going to continue with the process.
They are being unreasonable because I NEVER RECEIVED A LATE PAYMENT INSERTION BY MAIL. This is another violation to the FCRA. They are also committing violations to the section ( 609 ) of the Fair Credit Reporting Act by reporting FALSE AND ERRONEOUS INFORMATION. They are also committing BREACH OF CONTRACT and the list of violations can go on once I sat down with my attorneys.
This company is not respecting my rights and I am not the only one that is being affected ; this is a joint account ; therefore, another person is being affected because if this UNFAIR BUSINESS PRACTICES of Flagstar Bank. We have a Pending mortgage for {$400000.00} because of this wrong information being reported. this is affecting me mentally and physically. I had to go to the hospital because I was not feeling good at all, and they say that I have a high level of stress. This situation is just overwhelming for me.
I demand a deletion letter from the mentioned company as soon as possible so I can provide to my mortgage company and get approve with the interests I want. If Flagstar Bank refuses to provide a deletion letter through CFPB portal, I will not think twice to take this issue and be decided by a judge in a Court of Law. Thanks to whomever reads my complaint.
Please see ATTACHED : 1. Letter sent to Flagstar bank ( and proof of fax ).
2. BANK STATEMENT as proof of funds at the time the payment with Flagstar Bank was due. Proving this was not a money factor or even worst that I did not want to pay.
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| 05/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We were on a COVID-19 forbearance plan. When our forbearance expired we had entered into a streamlined loan modification program. We were required to make three trial payments of {$1100.00} during the months of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Upon the completion of the trial payments our loan was to be modified and reset placing the delinquent amount at the back end of our loan thus increasing our principal balance and the payoff terms of our loan. We completed the trial payments and waited four months to have the modification processed, all the while we continued to make payments that matched the trial payment amount. In XX/XX/XXXX we finally received the loan modification documents. We signed them and returned them via XXXX overnight within forty eight hours. The documents were received by our mortgage holder Flagstar Bank on XX/XX/XXXX at XXXX XXXX We waited another two months while still making payment for the loan modification to be completed. On XX/XX/XXXX we received our final completed and signed loan modification documents. Per the agreement our balance due was to reflect only the current month. It did not. A few days later some of the account had been reset but not entirely. The account reflected we did not pay our XX/XX/XXXX, XX/XX/XXXX, or our XX/XX/XXXX payments. This is factually incorrect because we have to call in to make our payments. I have my bank records. Print screens from their website, and payment confirmation letters from the three months in question. On XX/XX/XXXX, I received a letter in the mail stating if the delinquency was not resolved by XX/XX/XXXX foreclosure will immediately begin. I called Flagstar they seemed surprised a foreclosure letter went out and said I was protected. However they can not seem to figure out what happened to my payments and they will give me nothing in writing to prove they will not foreclose. Throughout this entire forbearance and modification process I have been in constant telephone communication with Flagstar. They constantly have no idea what is happening with my account and have a new or different reason for the delays every time I speak with them.
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| 07/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is the second complaint I've had to file against Flagstar Property Loss. Flagstar sent me the final reimbursement payment from the major water damage to my condo that initiated in XX/XX/XXXX and was finally resolved XX/XX/XXXX. I paid out of pocket so that the construction could move forward and was to be reimbursed. Attached is an email of the second and final reimbursement check in the amount of {$39000.00} issued on XX/XX/XXXX. The check was received in my mailbox several days AFTER I had left the country for an extended period of time. I informed Flagstar of this several times prior, asking them to expedite the reimbursement check. Intentionally, they withheld it. I communicated with them several times while out of the country informing them that the check was valid for 180 days, I had a copy of the check and that it was in a safe holding in my home. Several times, I communicated to them that I was in receipt of the check and would deposit it upon my return. On XX/XX/XXXX, I deposited the check to my credit union. On XX/XX/XXXX, I received a notice from my credit union showing the check had a stop payment and was returned, deducted from my account with a service charge. When I spoke to the supervisor XXXX ( ID # XXXX ) from Flagstar Property Loss at XXXX PST XX/XX/XXXX, she informed me that my credit union returned the funds to them with no explanation. She further informed me that a new check was already reissued to me and in the mail as of XX/XX/XXXX. When I asked for a copy of the check and the check number, her story changed to they were currently the process of reissuing the check and did not have a check number. I asked for an email confirmation that my credit union returned the check for no apparent reason, along with a copy of the new check. I have not been provided that information as of yet. My credit union confirmed there was a stop payment on the check which was why the check was returned. Flagstar has habitually lied to me, acted negligently throughout this entire process, have intentionally withheld funds from me and now illegally placed a stop payment on a reimbursement check and lied again.
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| 09/09/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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This has been an ongoing process, but, we have a mortgage with Flagstar that we fell behind on in XXXX. After a modification nightmare, we finally had it modified and brought current in XXXX XXXX. I had made some payments that had bounced out of my checking account. Some of those payments were my fault, with not having my checking balanced correctly, and some were not, such as multiple payments on the same day being made. Anyway, on XXXX XXXX, XXXX, we were due for XXXX, XXXX, with XXXX being due by the end of the month. I made XXXX 's payment on XXXX 1. I was in contact with XXXX XXXX from Flagstar 's contracted mortgage servicing company in XXXX, and told him when I would be able to catch all of it up, before the end of XXXX XXXX. On XXXX XXXX, Flagstar had reversed all of my payments that had cleared my checking from checking dating back to XXXX XXXX, XXXX. They also reversed some of the payments 2 times. This had brought me back to XXXX XXXX, owing, when this was not correct. I have been trying to work with XXXX XXXX, and his supervisor XXXX, for almost 3 and half weeks, with no progress. Bank statements have been sent, and the cashiering department at Flagstar still says that it is still past due to XXXX XXXX. I have made a payment in XXXX, and still do not know where this has been applied. I made another payment by XXXX XXXX, and thought it was applied, only to find out a week later that it was returned. We are at a loss, since I am only able to speak to those XXXX people.
Here are the dates and the amounts that were reversed, which should not have been, because they have cleared my account. I have also included the date that it had cleared my account.
XXXX {$1200.00} cleared XXXX XXXX, XXXX XXXX {$1100.00} cleared XXXX XXXX, XXXX XXXX {$1100.00} cleared XXXX XXXX, XXXX XXXX {$1100.00} Cleared XXXX XXXX, XXXX This should bring me to being due for XXXX, XXXX and XXXX. I have tried to make the XXXX and XXXX payments and those were not accepted. I still have the funds for them.
None of these funds were credited back to my checking accounts, and they are not letting me know where they have been applied to.
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| 03/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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At the end of XXXX, I closed a mortgage refinance with XXXX XXXX. The loan being refinanced was serviced by XXXX XXXX XXXX.
After closing of the refinance but before the funds to payoff the old loan were sent, servicing of the loan was transferred to Flagstar Bank. Because of the timing, the payoff funds were sent to XXXX XXXX XXXX. The funds were then forwarded by XXXX XXXX XXXX to Flagstar. However, Flagstar is unable to locate the payoff funds and claims they are lost.
Here is a detailed timeline of events : XX/XX/2021 Refinance closing documents signed XX/XX/2021 Servicing of the old loan ( the one being paid off by the refinance ) was transferred to Flagstar Bank.
XX/XX/2021 Refinance recission period ended and loan was funded. Settlement company, Title365, wired payoff funds to XXXX XXXX XXXX. Wire transfer amount : {$440000.00}. Wire transfer ID : XXXX. Wire transfer confirmation number : XXXX.
Note that the payoff statement provided by XXXX XXXX XXXX was good through XX/XX/2021.
XX/XX/2021 XXXX XXXX XXXX forwarded payoff funds to Flagstar Bank. Wire transfer amount : {$440000.00}. Wire transfer ID : XXXX. Wire transfer confirmation number : XXXX.
XX/XX/2021 Contacted Flagstar Bank by phone. Customer representative created a " lost funds '' report ( ticket number XXXX ). At this time, I had not yet obtained the wire transfer ID and confirmation number from The Money Source, so I only provided the date and amount of the wire transfer to the Flagstar representative.
XX/XX/2021 Flagstar closed the " lost funds '' report saying they could not locate the funds.
XX/XX/2021 Received the detailed wire transfer information from XXXX XXXX XXXX over the phone. Contacted Flagstar Bank by phone again and created a new " lost funds '' report ( ticket number XXXX ). This time I was able to provide the detailed wire transfer information to the Flagstar representative.
XX/XX/2021 Contacted Flagstar Bank by phone again. Customer representative again said they could not locate the payoff funds. It is unclear if they are still looking for them and if the " lost funds '' report has been closed.
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| 07/16/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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XXXX XXXX, XX/XX/2019 our property was stuck by a tornado. Our insurance company issued a check for repairs and replacement of personal property but made the checkout to myself, my wife and the mortgage company - Flagstar Bank. I endured the check and sent it to Flagstar, they asked me to do a bunch of paperwork and I did and I was ordered to have it all notarized. The contractor I hired was told to do the same. To date, I have not been able to access any of the money and have not been able to repair my property. Every time I call Flagstar it is another reason why I can not have the money issued. In addition I was issues a check for {$1000.00} from the Ohio realtors housing disaster relief fund to pay my next mortgage payment. I endorsed this check and sent it to Flagstar and again nothing has been done that I am aware of. I spoke to someone on the phone today from Flagstar that said before Flagstar can release any money they will need proof work has been done to their satisfaction or that I have replaced or repaired everything including personal property. The suggestion was that if I was given money for 12 pair of socks I Flagstar would have to come inside my home, into my bedroom and look in my drawers to verify I bought 12 pair of socks or they will keep the money. This greatly concerned my and I believe it is an invasion of my privacy and against the law. I am a veteran and it is a VA loan, I will talk to the VA and see what they say. I am a XXXX XXXX XXXX XXXX employee and I will see what they say and I will also talk to the Ohio Attorney General 's office to see if Flagstar is allowed to do this. We are going on 2 months and they have had the money for over 1.5 of those months and I can not get repairs done. Also, the check for my mortgage is nowhere to be found and I expect that my XX/XX/XXXX payment should be {$1000.00} less but I know nothing. Please help! I want the funds released to me at once so I can repair my home and replace what is needed and continue living my life, I also want the {$1000.00} applied to my XX/XX/XXXX mortgage payment to effectively reduce my payment by {$1000.00}
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| 08/10/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am attempting to cash out refi with my current mortgage co Flagstar. On XXXX I contacted Flagstar to obtain a HELOC which they said they cant do so I asked for cash out refi.
Daily to date, I have extensive emails trails of Flagstar imparting arbitrary rules and requirements on me that appear to be purposely designed to prevent me from obtaining the cash out refi. They ordered me to sign their prepopulated form of data that was factually incorrect & refused to correct the formI contacted a local Flagstar branch in XXXX VA who very helpfully escalated my concerns. The form was 80 % updated for factual correctness.
Flagstar has asked me daily for new and unspecified information without articulation, refusing to complete a final list of true requirements from me, and also refusing to provide an estimated close out date for me to receive the cash out refi money.
My personal experience to date in this process seem to me only to be in line with Flagstars historical record on CFPB of still not ethically adhering to mortgage servicing rules : https : //www.consumerfinance.gov/about-us/newsroom/cfpb-takes-action-against-flagstar-bank-for-violating-new-mortgage-servicing-rules/ TheyXXXX are effectively holding me back and preventing me from purchasing a home by not performing duties required and clearly communicating requirements for me in order to run my cash out refi process.
Daily emails between me & Flagstar appear to show new arbitrary requests that they eventually conquer once I pressure them to apply some measure of reasonable thought. They have asked me to complete non existent forms without a specified format, asked me to provide proof of assets without justification, have gotten my address wrong on binding documents, insisted on contacting my ex-spouse as part of my sole property ownership process, not responded to multiple requests to update their errors in their own forms, asked me to complete forms that are not on any official letterhead, called me instead of written me back in order it appears to avoid a written record of further incompetence in how they process my cash out refi.
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| 07/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Early in XX/XX/XXXX, I refinanced my mortgage with Flagstar Bank and agreed to a monthly payment of {$1300.00} with a XXXX-year term. However, Flagstar Bank and its vendor XXXX underestimated my city taxes by approximately {$1100.00}. The actual city tax bill is {$1100.00} and Flagstar estimated them at a yearly rate of {$16.00}. Therefore, I recently received notice that my bill will go up nearly {$200.00} to a new monthly payment of {$1500.00} as of XX/XX/XXXX.
So far, I have contacted XXXX XXXX and XXXX XXXX about this problem, but they were not able to offer an agreed-upon solution. Through this process, it was uncovered that XXXX did not pay the XX/XX/XXXX city tax bill, which resulted in a delinquent fee. The interim bill was made available in the XXXX half of XX/XX/XXXX. I received correspondence stating that they did pay it in full and also paid the delinquent fee, since they made a mistake. Please see the attached copy of the bill.
Furthermore, when I got my first loan with Flagstar before the refinancing, the company escrowed {$360.00} per month as of XX/XX/XXXX. The new loan shows a monthly escrow of only {$320.00}, even though my taxes have not come down. In my opinion, this is a negligible error that could have been avoided if Flagstar Bank would have researched the loan and taxes correctly. There is no way that school taxes could be well over {$1000.00} while county taxes were assessed at merely {$16.00} for the entire year. Furthermore, this is a new house worth {$380000.00}, so the low county tax should have been questioned during refinance. If this would have been done and if Flagstar would have contacted its third-party vendor XXXX, Flagstar should have been able to uncover the actual, correct tax amount for county taxes.
There is no doubt that taxes do increase from time-to-time ; however, a newly built house that is worth {$380000.00} is responsible for more than {$1.00} per month city tax bill. This is an error that was not caught by Flagstar Bank and ( or ) its vendor when the company assessed the city tax bill to be {$16.00} when, in actuality, the bill is {$1100.00}.
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| 06/08/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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My wife and I have been trying to get a short sale approval since XXXX of 2014 for a home we rented out but due to the disrepair the tenants left it in we could not afford to fix it nor could we continue to pay on it as we had another home we were living in and had a child born in XXXX of 2014 in which my wife quit working to take care of. We contacted our mortgage company about it and they sent us paperwork and we had to resubmit it numerous times due to them claiming they did n't receive it or not giving us the proper forms and having to submit more. It took them 5 months to finally approve the process to begin a short sale. However, when we found a buyer, the mortgage company would not contact us to let us know the situation on it and when I or my realtor contacted them they would tell us different things. The buyer backed out of the sale due to the lack of progress from the mortgage company and my realtor took the house off the market until we could find out what was going on with the mortgage company. At that time, the house had been on the market for at least 4 months. A week after that, the mortgage company finally had us sign an Approval to Participate and said that we had to have the house on the market for another 4 months. My realtor found another buyer for the home but now the buyer is looking to back out due to the mortgage company once again not responding to my realtor or myself. Also, the mortgage company keeps refusing to accept documentation from my realtor that would allow the short sale to be approved. I have received several letters informing me that I have a single point of contact but whenever I call they are unavailable and I am told anyone can help me with the situation. I called again today and now am being told only the underwriter can help me but he is also unavailable. Through this whole process, we have gotten behind on our other home and we can not get any loan modification from them until we resolve the issue with the first home which due to the lack of progress, we are concerned we will lose the home we are currently living in and trying to raise our family in.
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| 05/29/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX of 2020 I requested forbearance due to covid-19 as my tenant was let go from their job and the hotel that I work for, closed. When I requested to restart my mortgage payments, Flagstar told me to submit a loss mitigation application. Which I did in its entirety. They never called me simply sent me notice saying that my application was incomplete but didnt say what was missing. I called and no one could tell me what was missing. I asked repeatedly what exactly they were looking for and they simply stated to resubmit the same documents again. So I did. Still, no phone call or update. I then call and request to speak to a new person since the person assigned wasnt helpful. The individual I got, was friendly and again she told me they closed my application due to it being incomplete but said she herself said she didnt know how it was incomplete because she could see all the documents uploaded and to resubmit everything AGAIN. So I do. She tells me she will call me every week with an update. I never received a call. I got an automated call from flagstar but no voicemail so I call back and Im told my assigned person is busy and I can request a call back. So I do. Twice. Only to be called back by someone who didnt even know why they were calling me. I explain I applied for repayment options from my forbearance and completed the loss mitigation application and she simply states let me look ... oh yeah its been denied when I ask why? She couldnt explain it to me and just said I can appeal but no options are available to me. I never received a call, a letter, anything. And she said this was decided on the XXXX and its the XXXX ... I only have 14 days to appeal and I havent even received the appeal forms in the mail they said that I shouldve. I want to keep my home and I was under the impression HUD was helping people effected by Covid do so but this has been a disaster. Theyre not helpful and they dont want me to keep my home and its obvious. Not a call, no guidance, no options. Anything. Please help me keep my home and fine flagstar for scamming people out of keeping their homes.
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| 11/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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By letter dated XX/XX/XXXX, I received notice that my mortgage loan was being sold by XXXX XXXX to Flagstar Bank effective XX/XX/XXXX. I also receive an Annual Escrow Disclosure Statement dated XX/XX/XXXX, which analyzed my escrow account from XX/XX/XXXX through XX/XX/XXXX. That analysis, which indicated it was undertaken by XXXX XXXX, increased my monthly loan payments to {$2300.00}.
My mortgage loan payments are set to be automatically paid out of a brokerage account. I went online and adjusted future payments to accommodate the increase.
By letter dated XX/XX/XXXX, I received a late notice from Flagstar Bank stating that they had not received the monthly payment on my note and that the total amount due was {$110.00}. Since my payments were on automatic transfer, I was unclear at to how the payment was missed.
Upon review of the matter, I discovered that Flagstar bank had performed another Escrow Analysis of my account as of XX/XX/XXXX and increase the payment {$38.00} to {$2400.00} beginning with the XX/XX/XXXX payment. When they received the {$2300.00} payment on XX/XX/XXXX, it was placed in a suspense account and not applied to the loan. While they then had nine days to advise that the account was light {$38.00} ; Flagstar opted to wait until after the grace period ( XX/XX/XXXX ) to advise that they had not received the full payment due. A late notice dated XX/XX/XXXX advised of the shortfall and noted that a {$72.00} late charge was assessed on the account.
My complaint against Flagstar is threefold.
1. Annual Escrow Account Reviews should not occur more than annually. The payment was adjusted coinciding with the transfer of service to Flagstar on XX/XX/XXXX and should not have be adjusted again in XXXX.
2. Once the payment was received, I should have been notified of any deficiency immediately so that the shortfall could have been paid prior to triggering a late payment fee.
3. A {$72.00} late fee on a {$38.00} shortage is punitive as it amounts to nearly twice the amount the payment was short, which equates to a 2253 % annual interest charge, which is usurious.
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| 12/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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The insured property address is XXXX XXXX XXXX XXXX, XXXX, XX/XX/XXXXXXXX. We are Flagstar Bank Loan # XXXX.
The fire settlement check came in from XXXX and was overnighted via USPS Priority Mailed 1-day Express on XXXX to Flagstar Bank ( XXXX, XX/XX/XXXX ) to deliver XXXX ( Not sure their XXXX work day schedule ). I conformed to Flagstar instructions on the mailed signed/dated Letter of Intent.
As I followed-up ( please see the attached emails ), I was told they didn't need anything else from me.
In further following-up, the story changed. I have talked to many of their customer service staff, as shown on the attached correspondence and handwritten notes.
I am currently awaiting a supervisor to call me back re : expediting payment processing. I have attempted to consult their legal team, to no avail.
Our team has contacted the Federal Reserve Consumers Helpline XXXX twice, and I have informed Flagstar of that. XXXX at XXXX told me to contact you as the Flagstar Bank Regulator. Today, I called CFPB ( you ) contact center at XXXX, spoke to XXXX who told me online was faster.
The Flagstar story is that a 2nd duplicate signed/dated Letter of Intent was required. As of this morning about noon CST, XXXX, the Flagstar customer service contact XXXX # XXXX told me they haven't scanned the 2nd LOI yet, and then the 15-30 days clock starts again. I have also spoken this morning with XXXX ( XXXX ), # XXXX in an attempt to reach a supervisor or legal representative. XXXX has been the best one there, so she gets a gold star for concise info.
Part of our tenacity on this matter is that we aren't the only ones probably that Flagstar is pulling this on. Flagstar also charged me another mortgage payment on XXXX for the loan that they received on XXXX the XXXX settlement-in-full check.
We have another loan awaiting the proceeds to pay off, and business expenses ongoing for this investment property.
I am an educator in the world of learning differences, so this property is an investment diversification for me.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX
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| 05/25/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I was in the disaster forbearance plan starting XX/XX/XXXX. Flagstar Bank and I agreed to start the Loan Modification Trial Period beginning on XX/XX/XXXX where I was to make three payments. Although I started making payments in XX/XX/XXXX, I routinely made my payments through XX/XX/XXXX of XXXX, Three payments.
I called Flagstar Bank on XX/XX/XXXX or XXXX XXXX to make my third payment for this trial plan but the person who I spoke with told me I didnt need to make this payment because I made my three payments already. I wasnt sure about this and asked the ( male ) person if he is sure and certain that I didnt need to make this payment and he told me I didnt need to and that I should wait for documents in the mail like a new modified contract around XX/XX/XXXX and that I can make my first payment in XX/XX/XXXX. So I left it at that and didnt make any payments for XXXX and XXXX of XXXX because I was waiting for a new modified contract but nothing ever arrived.
Well now Im in trouble because of this. I waited till XX/XX/XXXX for those documents and nothing ever arrived. I finally received a letter in XXXX stating that I broke my contract because I failed to make this last payment. They then told me that I would be in a Streamlined status and I should wait for documents to be mailed to me, that never arrived either.
Flagstar Bank will not even listen to me about this. I call at least two times a week asking for help and they wont help me. I have to re-apply for Loss Mitigation Relief.
I know they record these phone calls and the proof is within that recorded phone call. That person who I spoke with gave me bad information and now I am at risk of foreclosure as well as negative hits on my credit. I am preparing to seek legal action against Flagstar Bank if they dont make this right.
I still make payments and have been making payments consistently for the last four months.
I just want to get my modified contract back to good standings, prior to forbearance Ive never missed a payment. Other than the bad advice given to me by Flagstar, my payments have been on time.
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| 10/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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my house was damaged by a tornado on XX/XX/XXXX.
i sent my insurance settlement check in the amount of {$100000.00} next day air on XXXX to my mortgage company, Flagstar Bank, which received it on XXXX. copies of paid receipts for repairs which had already been completed including a roof replacement, as well as required deposits to order items including 3 windows, garage doors, and a fence, plus the bills to remove trees from my attic, driveway, fence and swimming pool. i received a phone call on XX/XX/XXXX informing me that my check for the first installment would be mailed on the following wed. On monday i called to confirm that was still the plan and to inquire why certain items which had been marked as received and accepted were now reported as inactive. i was told i need a new repair affidavit because the notary did not date it. ( He did but not to their satisfaction ) i was told if i faxed it to a supervisor 's fax rather than the general fax number or emailed it that day the check could be issued by the end of the day. It was faxed and emailed but not until the afternoon and when i called to speak to the supervisor at flagstar, she was no longer available and did not call back. the following day it was sent again. calls were made in an effort to speak to her but again not returned. the next day the mortgage was refinanced with rocket mortgage and flagstar told me they would no longer release any money and it would be 30 days before the funds transferred to rocket mortgage. the customer service representatives at flagstar were unwilling to explain why they could not release the initial XXXX or why it would take another month before they would send the proceeds to the new mortgage holder. the only answer provided was repeating that it takes 30 days even though their website already reflects the payoff and XXXX balance. once again no supervisor was available to talk to me and no supervisor called back. the insurance company can not help since the check was already cashed. XXXX XXXX can not help because they haven't officially been told the funds even exist.
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| 09/19/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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On XXXX XXXX I took over success of interest on the property listed above with Flagstar Bank ( headedquarters XXXX, Michigan, United States ). My husband XXXX XXXX ( loan number XXXX ) was over the loan and the home was in a foreclosure statues.The hardship was because of my husbands death and a reduction of income which I regain in XXXX I wanted to save the home so I was advised by flagstaff bank to do a loss mitigation application for the mortgage. On XXXX XXXX I was approve for the mitigation. I was placed on a 3 month trial plan starting XX/XX/2022 amount {$2000.00}. Flagstar advise me that after the trial period is successful finished, Id receive more information. I called flagstaff in XXXX to see what was my next step in the mitigation process, I was told the title company is writing out the new loan information and I will receive them shortly. I call about these documents every week ofXXXX, XXXX, XXXX, XXXX. I was told I never sent out the documents back and informed flagstaff that I never received them. One representative told me that he could see that the document never went out. I called flagstaff the end of XXXX and was informed that my mitigation application was denied and closed because I didnt get the documents back and the time had expired or that they went back to underwriting. I never received any correspondence saying it was closed I also asked for a tracking number and never received it. I was advised to send out another application in which I did XX/XX/2022. Flagstaff kept sending letter saying incomplete but when I called the representative found all the documents, my application was closed once again. XXXX XXXX I mailed out a full application. XXXX XXXX I was advised by flagstaff that my application was denied. Nothing has financial changed for me since I submitted the first application. Flagstaff closed my application due to their own excessive time delay. I was informed today XXXX XXXX that my trial payment was suppose to be {$1400.00}, but I paid {$200000.00} for the 3 months which made me in default of the trial arrangements period.
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| 04/06/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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Hi. This issue started awhile back as Flagstar No longer is my loan servicer. When my realtor pulled the title on my home it shows a lien for 40k due to a partial claim second mortgage filled in my county. I was not aware of this as my loan modification I kept attempting never went through or was finalized due to mess up after mess up on flagstars end. And then my loan was transferred so a modification was never in place. Now Im stuck and can not sell my home due to this I have been calling for two months straight day in and out several times a day and basically takes to every department there. Ive literally begged and pleaded to talk to higher ups or supervisors anything that can simply see I need a lien release that this was filled in error. One 2hr call the one man did clear as day see the error as well as some others and I was assured I wouldnt have an issue that in 3-5 days I would have my release and could close on my home that I had already had to push back one time prior thanks to them! Its been a complete nightmare and I am risking being sued because Im in a contract with the buyers but cant sell without a release that I most definitely should not be going to battle to get as Flagstar Bank and their extremely non compliant ways have messed up big time on this. They put me off on the county, the new mortgage holders, HUD, FHA, and everyone else they say to call. No one has record of this except flagstar and the county flagstar sent it to to be filled. I can not take the run a round anylonger on this huge mistake they made causing me this XXXX! Please help ASAP! Im getting no where with them. I sit on hold for hours on end being transferred to 12 people in one call. Its horrible! Ive been hung up on disconnected and transferred without notice daily I dont know what to do from here my house was to be closed on several times now and Im risking being sued by the middle of this week .. this is extremely urgent please understand I dont know what else to do Ive done everything in my power and spoken to as well as emailed anyone I could. Thank you so much!!!
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| 05/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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My home was put into forbearance of XX/XX/XXXX.
I was suppose to close on my home in XXXX of XXXX but it was brought to my attention that I owed {$8800.00} for my back property taxes in XXXX. My Settlement statement from Flagstar on XXXX XXXX states that my escrow advance balance to flagstar was {$10000.00}.
I was not allowed to close in XX/XX/XXXX because of my back property taxes. So I had to get a loan to bring that amount to closing. So that caused my deal to fall through I got another offer for a higher price so I was able to move forward to close in XXXX XXXX. I received my second Settlement Statement on XX/XX/XXXX and flagstar had decided to pay the whole property taxes in advance for the year XXXX in my escrow account. Flagstar told me they did this so I would not have a lien on my home. So if you look at the Settlement statement on XX/XX/XXXX escrow advance balance to Flagstar is {$20000.00} compared to only {$10000.00} in XXXX of XXXX. Almost XXXX increase in just 2 months. I only owed property taxes for XX/XX/XXXX for the year of XXXX. They charged me for the whole year.
I have both settlement statements and the emails from the title company stating that Flagstar did increase my escrow balance for XXXX. XXXX was collecting all XXXX taxes for payoff and then Flagstar would have to reimburse me for XXXX taxes. Flagstar refused to adjust my payoff balance and demanded I bring all of XXXX property taxes to closing.
Title company also stated FlagstaXXXX did not turn the taxes in. Title company agreed that is was not right that Flagstar forced me to bring all of XXXX property taxes to closing since I was about to do a payoff again.
So I will be needing my reimbursement on property taxes for XXXX XXXX XXXX or I will be getting an attorney and contacting Consumer XXXX XXXX XXXX for fraud. Flagstar has withheld my reimbursement since XXXX of XXXX I have included the email conversations with my real estate agent and escrow officer discussing the XXXX property taxes. On how they were collected and never turned in. This is complete fraudulence
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| 11/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My home was adjusted as a total loss to XXXX XXXX by XXXX XXXX through the XXXX. The claims checks are sent made out to ourselves and our loan servicer Flagstar Bank. Flagstar bank because my loan servicer after I closed on a refinance agreement with XXXX XXXX in XXXX. Flagstar bank requires that the insurance checks be sent to them where they hold them in escrow and then release on a schedule they see fit based on their own inspections determining that appropriate repairs have been completed on the home. We were required to sign a repair affidavit certifying we would use the funds to repair the home and submit all insurance XXXX paperwork to them to manage our claim. The insurance company has paid out {$220000.00} so far since XX/XX/XXXX and our home was completely gutted and ready for rebuild by XX/XX/XXXX. Flagstar bank however has only released {$40000.00} of these funds so far with another {$30000.00} expected to come by the end of XXXX. We are at a point where if we do not have access to all or most of the funds we will not be able to hire the contractors necessary to finish rebuilding our home. I can not find anything in my loan closing documents that shows I agreed to insurance claims being managed in this way with an escrow account, a long waiting period for release, and inspections done by inspectors hired by the loan servicer. XXXX claims it has federal authority to manage the claim this way, however I can not find any information in my documents that point out that governing statute or federal guideline. I also can not find anything in my loan documents that show I agreed to insurance claim management to be handled in this way. I understand a lender needs to protect its investment but I am concerned this servicer may be making money by holding money in escrow for an unnecccessary amount of time rather than releasing funds to homeowners to get repairs done quickly and efficiently. XXXX has not been able to show me in my documents or with specifics what gives them the ability to manage my claim this way. Thanks for looking into this for me.
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| 03/03/2020 |
Yes |
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- Trouble during payment process
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Web |
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In XXXX I purchased a home ( from my parents ) and Flagstar Bank took on service of my FHA Loan. They failed to pay ALL the Real Estate tax 's leaving me to pay real-estate tax 's out of pocked to protect myself against a sheriff sale of my home. Their failure to pay tax 's stems from an understandable mistake related to certain complexities in the details of my deed. I have two parcel numbers adjoined onto a single deed. Because of the timing a peculiar error the tax 's were sent to my parents and not the bank.
On XX/XX/XXXX and XX/XX/XXXX, following instructions on their website, I emailed them copies of the delinquency notice and requested follow up. I received an auto responder both times.
On XX/XX/XXXX I called to inquire about the situation. I spoke to a series of Customer Service representatives before speaking to someone who understood the issue. I was assured that the issue would be taken care of and that I would be notified.
On XX/XX/XXXX I called again to verify that the issue had been resolved. I was told that no one at Flagstar had been able to reach the county tax office and that the issue had not been resolved.
On XX/XX/XXXX I emailed the county tax office and received a return call. I explained to them the situation and they confirmed that they could provide any documentation Flagstar Required.
On XX/XX/XXXX I paid the delinquent tax 's and penalties to the county.
On XX/XX/XXXX I called Flagstar to inform them that I had paid the taxes and requested that they adjust my escrow account accordingly and forward a refund for the delinquent taxes I was required to pay out of pocket. The told me that the best they could do was run a report on my account and that they would let me know the result.
On XX/XX/XXXX I called Flagstar to find out what results they had found. The customer service agent seemed surprised by the situation. She understood what the problem was and promised to escalate the issue and assured me someone would be in touch.
To date I have not received a response. I now have XXXX tax bills waiting to be paid.
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| 02/03/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I received my modification letter yesterday XXXX XXXX, XXXX which was a partial claim modification that was underwritten under guidelines that are no longer valid in view of the new Covid 19 recovery modification guidelines issued as of XX/XX/XXXX. The modification that was offered to me is only a 14 % reduction versus the mandated 25 % reduction required under Covid 19 alm modification for fha loans. In order to achieve the 25 % reduction, mortgagees are required to do a partial claim of the principal if the term extension and rate reduction are insufficient. No partial claim principal reduction was done, despite having an additional {$67000.00} of partial claim funds that could have been applied to reduce the principal and achieve the 25 % reduction. Further, I was supposed to be given 30 days to respond to this letter and was given 12 calendar days, as a response was required by XX/XX/XXXX. I called to inquire abt these discrepancies and was rebuffed and told that this was my only option for loan modification, given no explanation as to why the correct modification guidelines were not followed or employed, and told basically to sign the papers and return them by XX/XX/XXXX or foreclosure proceedings will be initiated. I called again to speak to someone else who then told me that my principal should actually be higher than my original principal that had been owed, and that the {$300.00} savings that they are offering me is sufficient. It is clear that because this loan modification program is not incentivized, that mortgagees will lose out on interest that will result from partial claims on principal balances, because it will reduce the balance on which interest is calculated and accrued, and therefore they are not reducing the principal balance as required, and are forcing the consumer to pay additional interest that under law should be placed under the partial claim loan, which is zero interest. This is misleading and is fraudulent. The {$67000.00} should be applied to the principal balance to achieve the 25 % reduction in principal and interest
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| 08/30/2022 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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Our co-borrower submitted a complaint yesterday. She is a 'borrower ' on our loan modification documents, but Flagstar Bank will not add her to our account as a borrower or as an authorized person. Today, she received an email response from Flagstar and CFPB that stated : " This complaint lists someone the company does not recognize as their customer or their customer 's authorized representative. '' This is exactly the point she was making in her complaint. Her complaint submitted yesterday stated the following : " The mortgage for our house was modified by Flagstar Bank. In the modification documents that were signed by everyone and recorded, Flagstar included me as a 'borrower. ' Originally, I was on the deed as an owner, but I was not on the original mortgage loan documents as a borrower. During the modification process, Flagstar added me as a borrower, I think because I have an ownership interest in the property. The loan modification document that includes me as a borrower has been signed by everyone ( including the Vice President of Flagstar ), notarized, and recorded. Still, Flagstar refuses to add me as a borrower and an authorized person on the account. I can not make payments or discuss the mortgage loan even though I am technically a " borrower '' on the legal document. I tried to fix this issue with Flagstar, but Flagstar refuses to talk to me. Flagstar claimed that I am not a borrower even though my name is listed as the 'borrower ' on the first page of the modification and 'borrower ' is my title on the signature line next to my name. It is not okay with me that I am a borrower on the legal loan document, but can not discuss any matter with Flagstar or access any information about the loan. Flagstar said that because I am not personally liable for the loan, I am not a borrower. This can't be true because our lawyer told me that there are many people who are borrowers with non-recourse loans who are not personally liable for their loans. '' The loan agreement listing her as a borrower and the response to her complaint is attached.
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| 05/17/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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XX/XX/21 Called and spoke to XXXX in Collections to get out of forbearance and start paying back regular loan payments and add missed amount to the end of the loan which was told I could do so when I took forbearance process due to out of work due to XXXX She advised me to submit Loss Mitigation Application which I did through the website. Called back on XX/XX/21 and spoke to XXXX in Collections which transferred me to XXXX in Loss Mitigation Dept and she told me application would take 4 wks with underwriters and that mine was still in review. Called back again XX/XX/21 at XXXX and we would owe {$6600.00} and she had checked to Hardship department and they told her that I was approved for Deferment Referral and I would receive a letter about that. Called then back XX/XX/21 at XXXX and spoke with XXXX XXXX Collections that transferred me to XXXX XXXX Hardship Dept and she told me that she didn't see any application submitted on my account and that since I have a Farm Loan on the property that the Deferment Referral is not an option due to the type of loan I have ; was on hold 30 mins while she " checked '' to see if they had my application. She didn't show application so she transferred me to BRACE Dept and I spoke with XXXX since I need to get application into system. XXXX helped me complete the Loss Mitigation Application since it didnt go all the way through due to documents needing to be attached ( I thought it went through 2 wks ago ) but that doesnt help the fact that people were giving me completely bogus information that was not correct. XX/XX/21 at XXXX FINALLY was able to print/fax application & documentation since the website wouldnt allow the application to be submitted. XX/XX/21 at XXXX Spoke to XXXX in Collections then transferred to Supervisor/XXXX with Hardship Taskforce Dept since there has been A LOT of miscommunication and false information given to me via phone calls within the last two weeks. SupervisorXXXX was great with reassuring my situation will be taken care of and he apologized for any false information given.
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| 01/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Nearing the end of Covid related forbearance I applied for a modification long before the final months of forbearance. Modification was quickly approved. I made 3 trial period payments ; each on-time. I was informed by Flagstar I could not set up auto pay until the modification was finalized. I then made a 4th payment, again, on-time. I then received documentation that the modification was finalized and logged on to set-up auto pay. I learned then, XX/XX/XXXX that Flagstar had included an escrow for property taxes and homeowners insurance on the new mortgage when there had never been one previously. I contacted Flagstar customer service on XX/XX/XXXX and was told many modifications department personnel had been hired just to process the flood of modifications and many new loans were being set up incorrectly. I was promised new loan documents, reflecting the proper payment amount without an escrow for taxes and insurance would be mailed to be by XX/XX/XXXX. I have, since XX/XX/XXXX spent more than 10 hours on the phone with various customer service personnel in both Flagstar 's escrow and modification departments. Modification keeps closing escrow resolve case numbers saying the modification department says the modification is done...
It is now XX/XX/XXXX. I have yet another mortgage payment due no and the amount of the payment continues to be over XXXX dollars a month more than it should be. I was not informed an escrow account had been added to my existing mortgage during the modification so I already made my property tax payment in full. Now today, after 4 long calls with Flagstar, a modification department supervisor says it is a XXXX XXXXinvestor requirement that escrow accounts be on all modifications. Strange that today is the first and only time anyone at Flagstar has claimed this requirement or ever advised me of it. Now I am told Flagstar will analyze the escrow amount once a year and return any excess ... even though the amount they are holding is clearly well in excess of amounts needed for taxes and insurance.
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| 05/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank I have had multiple issues with the lender. My loan was sold to Flagstar in XXXX. Issues are around the mishandling of payments and then charging exorbitant fees because payments are missed. Customer service is also very bad to try to correct things.
The two biggest issues : Issue 1 : Around XXXX of XXXX my loan was sold to Flagstar. My escrow assets were transferred over. Meanwhile, they did a " recalculation '' on my escrow amount due and took my next auto payment and applied it to the escrow. and NOT the loan. Since it is auto payment I don't keep tabs. They later notified me that I had missed a payment and they charged me a late fee. I had to spend hours on various phone calls to get it sorted out.
Issue 2 : XXXX, XXXX, XXXX ( Friday, late in the day ), I got a call saying I was delinquent on my payment. Again, lots of transfers to different departments and they told me that my payment was received TOO EARLY so they applied it to my principal and interest and NOT my next month 's payment. It was received on XX/XX/XXXX to be applied to XXXX. Only 7 days early! They also charged me {$110.00} as a late fee for " missing '' my XXXX payment. {$110.00}!!!
I feel like this is a pattern. This jig involves administratively shuffling payments around in hopes of triggering a missed payment. Unless you are willing to spend hours on the phone to correct it, I'm sure it will not get caught. They said they will fix this most recent issue, but if it is anything like the last issue they will find a loophole to not fix it unless I make a few more phone calls and keep a close eye on it.
I wish there was a way for me to choose who my loan was sold to. My last loan was sold to XXXX XXXX, and they were AWESOME! Great app, great website, great service! Flagstar Bank seems to be still in the 90s. Endless runarounds, high fees, terrible website., everything done by mail. They told me they can not email anything.
I wish they would be investigated and fined! this seems to be the only way big banks learn their lessons.
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| 09/03/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Older American |
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My residence was damaged by hurricane Irma and insurance wrote a check to me and my mortgage company, Flagstar Bank. I endorsed the check and sent to them almost two years ago. They have demanded so much documentation, some that I cant get, that I have not been able to obtain any draws. Now the house is 100 % complete, as verified by an inspector hired by them, and they still wont released the entire amount. They did send a draw of approximately 35 %. I want the rest of my money.
After dealing with Flagstar bank on this matter I am firmly convinced they are doing this on purpose so they can use this money practically interest free. Essentially they have used my money for a little less than two years at an interest rate of about 0.01 %. They did not hold this money in escrow. They cashed the check. Below are some ways they make dealing with them extremely difficult.
You cant talk with the same agent/person twice.
Long and confusing phone tree you must go through.
They wont tell you specifically what is still demanded. They only resend the beginning package with general guidelines.
Their calls come through as United States not Flagstar bank. Many Robo calls are this way so you tend not to answer their calls.
They call on weekends when its impossible to call them back as you only get a phone message saying they are closed.
They take days or even weeks to return a call.
They want documents that may not exist. For example you dont get formal signed and accepted proposals from every person working on the job.
I have an email from them saying a disbursement of {$40000.00} XXXX not the right amount ) had been mailed that day. When it came it was for {$12000.00} XXXX about 35 % of total ).
In conclusion I simply am demanding my money that they are holding. The repairs are 100 % complete as varied by their inspector. I believe their whole system is designed to keep that money from you as long as they can. Even the insurance company that paid the money has said repairs are complete. I want MY money with no more hassle.
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| 05/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XX/XX/2021 I contacted Flagstar bank to refinance my loan. My income has reduced recently. A new mortgage with the low rates that are offered right now would reduce my payment to an affordable amount for me. I spoke with a XXXX. I was at work and did not have documents in front of me so I recited to him what I could remember about my income. He determined my debt by my credit report. He came up with a debt to income of 94 %! I knew something had to be wrong with this amount but he wasn't very clear about how he came up with that percentage ( He most likely counted my recently refinance truck 2x because its on my credit report 2x until the old company drops it off of my report ). I told XXXX that didn't seem correct. My debt to income IS the reason I need to refinance but it's not that bad. He repeated that he couldn't help me and we hung up.
Since then I have called twice asking to speak to someone about refinancing because something needs to be done, soon. I've been transferred to a message machine, I've been told an email was sent out to XXXX to reopen the application ( I have copies of email ), I've emailed XXXX, all to no avail. No one from my lender will discuss what I can do.
Then, on XX/XX/2021 I received a letter from my lender that they are raising my mortgage payment by {$100.00}. The same mortgage they couldn't refinance because my debt to income was not good enough they have just made worse. I called in XXXX I believe to ask for the PMI ( mortgage insurance ) could be removed and was told with my loan it can never be removed.
Something needs to give here. My lender won't answer my emails, won't return my calls, won't communicate with me. I have never been late on my mortgage or anything else, I've never missed a mortgage payment or anything else, I have an excellent credit score of XXXX. I need my lender to work with me here before a problem starts like a missed payment which would lead to foreclosure problems. Anything besides this ignoring me would help.
Thank You for your time.
XXXX XXXX
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| 02/12/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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-XX/XX/2019 : I refinanced my mortgage from Flagstar Bank to XXXX XXXX XXXX XXXX ( XXXX ) on XX/XX/2019. Upon refinancing, I calculated the totals funds owed ( overages ) from Flagstar Bank as {$5700.00} remaining escrow balance and final XX/XX/2019 mortgage payment.
- XX/XX/2019 : Mortgage balance paid and transferred from Flagstar to XXXX XXXX.
- XX/XX/2019 : Email below was sent to the escrow/property tax department at Flagstar Bank, with a fair 30-day notice to refund all overages as required by law : - Subject : " Please refund mortgage payoff overages no later than XX/XX/19 '' From : [ my email address ] XXXX XX/XX/2019 XXXX XXXX To : property.tax.requests@flagstar.com " Dear Flagstar Bank, In reference to my previous Flagstar mortgage loan number XXXX, that was paid off due to refinancing from XXXX XXXX XXXX onXX/XX/19 , I show the following amounts outstanding : Tax escrow balance : {$1200.00} ( as of XX/XX/19 statement ) Principal balance after payoff : {$2400.00} ( Difference of {$280000.00} payoff amount minus {$270000.00} outstanding principal as of XX/XX/19 ) Final mortgage payment of {$2100.00} ( paid XX/XX/19 ) TOTAL AMOUNT DUE : {$5700.00} Please refund these amounts no later than 30 days after payoff ( XX/XX/19 ), as required by law.
Sincerely, [ My name/my address ] '' - XX/XX/2019 : Received and deposited a check from Flagstar Bank for payment of escrow overage mailed from Flagstar Bank for {$3300.00} ( check was dated XX/XX/2019 ). Remaining balance owed at this time : {$2400.00}.
- XX/XX/2019 : 30-day deadline to return all funds owed/overages as required by law. No response from Flagstar since email notice above on XX/XX/2019. No additional funds received in mail ( balance owed : {$2400.00} ). Called customer service number at Flagstar Bank only to be put on infinite hold. Customer service chat tool disabled on website.
- If owed this much on a bank loan or mortgage website, wouldn't I be expected to pay late fees/penalties? Interesting.
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| 05/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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I was selling an item in a private XXXX group. I had an interested buyer who called me via XXXX XXXX. We were making the transaction through XXXX. The gentleman sent a screen shot of the payment he claimed to make. I didn't receive the payment to my XXXX account. I then received an email from what appeared to be XXXX. It was very authentic. It stated the gentleman needed to deposit more money because he had a business account and that I needed to update my account. Another email followed stating I needed to deposit {$300.00} in order for the {$250.00} would be released to me. It all seemed strange because I'd used XXXX many times but again, the emails looked extremely authentic. The entire time the gentleman was on the phone with me. He sent another screen shot of an amount he claimed he was told deposit. I did deposit the {$300.00} and received an email from XXXX stating it had been received however, I still had not received the money I was owed. A fee minutes later another email comes through stating that I needed to deposit more money at this point I knew something wasn't right. I told the gentleman I would call my bank to figure this out. I hung up on the gentleman and I called my bank and I was told I had been scammed. We tried to reverse the payment but couldn't. My bank then connected me to the fraud department. I told them what happened and that I had all emails and messages from the gentleman. The entire time he kept trying to call me and and has still sends messages. I received a letter today from my bank stating that there was nothing they could do and that my case had been resolved. I called my bank for answers. I was told because it was authorized even though it was a scam l, they were not responsible. I told them that XXXX is used through the bank and the scammed clearly have some knowledge of XXXX and have pretty authentic emails that appear to come from XXXX. The Customer Service representative told me I should be thankful that it was ONLY {$300.00} when other customers have lost thousands!
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| 01/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My wife and I took out a Mortgage with XXXX XXXX in XXXX of XXXX. The loan was purchased by Flagstar Bank and the transfer took effect on or about XX/XX/XXXX. Our loan payment is XXXX per month. We have made regular on time payments since we took out the mortgage. We have made payments that were over the required monthly amount so as to pay down the principal sooner. The XX/XX/XXXX payment in the amount of {$700.00} was already sent to XXXX XXXX so as to be on time. XXXX XXXX sent that payment to Flagstar bank and Flagstar held it in " Suspense Balance '' according to our statements and did not apply it to the XXXX payment. Since about XXXX XXXX we have contacted Flagstar customer service at least 6 times by phone because they keep sending us statements that we are behind on our payments, each time I have called their customer service they have said they understand what the issue is and will rectify it. We have made our XXXX payment of {$630.00} on time and now our latest statement from them that is dated XX/XX/XXXX reads that we are still considered late and that we owe {$1200.00} by the date of XX/XX/XXXX. In addition to that, the statement reads that now they are holding our latest payment of {$630.00} in " Suspense Balance ''. It looks like they finally applied the original {$700.00} XXXX payment to our Mortgage balance and are now holding the XXXX payment hostage. During this time we have also received a letter from Flagstar dated XX/XX/XXXX that states we are past due in the amount of {$66.00}. This is the amount that we were paying extra each month towards our principal. How can we be delinquent on this since we are not REQUIRED to pay this extra amount? We have now also received a notice from the credit monitoring service XXXX that our FICO score has decreased. Our score has always been excellent and prior to this transfer to Flagstar Bank was in the 800 's. We will make our XXXX payment of {$630.00} on time which should be all that we currently owe. Please help resolve this issue.
Thank you
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| 06/24/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
|
My VA Mortgage is with Flagstar Bank. I experienced financial hardship during covid. I went on a forbearance plan. I was about to resume my mortgage payment XX/XX/XXXX. I spoke with Flagstar 's hardship team to start the process to leave the forbearance plan. They stated that I would have to get a modification to my loan to refinance the unpaid balance that had accumulated during the forbearance plan. In XXXX I received the modification paperwork. I signed it and sent it back in. Found out months later that Flagstar made some type of error on the paperwork and they would have to redo the entire modification process. Fast forward to XX/XX/XXXX the modification process was completed and finalized ; however, I am still unable to make payments via online and have to call in my payment. I have been making my mortgage payments every month since XX/XX/XXXX. This month, XX/XX/XXXX, I received a document from Flagstar that I only paid {$800.00} of my {$1300.00} mortgage yet the paper stated that my required mortgage payment was {$1400.00} even though my finalized modification states my monthly payment is {$1300.00}. I then received call from collections stating that if I don't pay the remaining balance then I my credit will be negatively impacted and I will lose my home. I made my full mortgage payment and provided the collections specialist with my XXXX mortgage payment confirmation number and told her that I can provide my XXXX banking statement to prove that Flagstar withdrew {$1300.00} ( when I called to make a payment early XXXX the hardship employee told me to pay an extra {$10.00} so I did ) on XX/XX/XXXX. She then hung up on me. I called back and another representative hung up on me when I asked for a supervisor. I then called the hardship department and asked for a supervisor. I was on hold for an hour and they said that I would need to call back another time because they are busy. I also submitted a ticket to have a supervisor call me back within 48 hours but no supervisor has tried to contact me.
|
| 05/23/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Good Morning, I am currently a customer of Flag Star Bank. I was in the process of doing a closing with their partner mortgage company. Due to the pandemic I had call them to see what options were available for lowering for information purposes only. They share that I could do a Forbeance program or if I was looking to lower my interest rate I could refinance based on my payment history. At no point did I provide the authority for the company to file under the forbeance program. Lets fast forward to the day prior to closing my agent calls me and advised me that we can not close because there is a note on my account that advises I am on a forbeance program. I called Flag Star Bank and ask them for a letter that states that I did not apply for that because it was interfering with my closing that I had to reschedule until the issue was resolved. I spent on the phone hours asking to speak to a supervisor to get the issue resolved only to be told that they couldnt send a letter and I was gon na have to wait until the letter their legal department was drafting was ready. As it turns out the letter that I received states that I opted out of the program and that isnt sufficient and have to start the refinance program once again. I am truly disappointed at this company and beyond stressed due to the multiple individuals that I spoke with to try to get this issue resolved. I am currently in the process to refinance again due to their issue on their end. In addition, instead of trying to assist me with the issue some of the agents I spoke with had an attitude. To make matters worst they made it seem like I was the crazy one that applied for this and is asking for an impossible demand.
I have attached a report from XXXX which confirms that it was an error on their end. Until today I am waiting for an apology.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. All Im asking is for this note to be removed from my credit and any history as it was erroneous.
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| 09/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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Flagstar is non-responsive, lacks professionalism and their processes are anybody 's guess, when it comes to insurance claims for home losses. We expedited the insurance check ( home reconstruction after a fire ) for them to countersign. Then had to make several calls during which they'd confirm everything was ready and the first 30 % draw would reach us the following week. Flagstar delayed that turnaround by several weeks, crafting stories for the delay each time, such as check was on its way when their portal showed it hadn't even been processed! Meanwhile our contractor was working " out of pocket ''.
The second draw is even messier. We sent a request to Flagstar for an inspection of the work done and they dispatched one on XX/XX/21. We called a few days later for a status update and were told the inspection indicated at least 75 % of the work was completed ; and that we would have the funds on XX/XX/21, latest, since we had provided XXXX mailing labels in advance.
When the funds didn't arrive on Friday, we called the following Monday. Flagstar claimed their inspector had made errors and they'd schedule another inspection before releasing any funds. We challenged that position and asked to speak to a supervisor, whom we were told would contact us within 48 hours. We called again Wednesday afternoon when we didn't hear from them, only to be given the run-around by Flagstar for about 2 hours with various excuses why funds aren't being released. Excuses included their inspector having made errors, our insurance company having failed to provide them documentation ( which turned out to be false ) ; needless to say that their inspection department was added to the call at some point and they confirmed the inspection was appropriate!
Flagstar has a systemic problem of delays every time funds need to be released to the client. In turn, we have to endure longer delays in getting our home repaired. If this isn't a game to facilitate them to draw interest from the insurance check, then what is it?
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| 07/23/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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Web |
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Account # XXXX & Account # XXXX I have had 3 loans with XXXX. One I closed out very early, due to problems. The othe 2 loans, I always paid a few years in advance. As the loans became due again, I would ask the teller to reapply principal to the unpaid balance. Each & overtime ic came to Bank to make payment. On several occasions I would have to wait for 10/15 minutes whiles the teller called that appropriate office for this request. Teller would write a receipt and I would been my way.
Tellers were also informed that I had 2 accounts as well, so there was no confusion. I had multiple withdrawal slips at the XXXX XXXX, MI Branch for withdrawal slips, staff could go into account and always keep the account current. XXXX XXXX was the manager at the XXXX XXXX Branch at the time. Afterwards there was a lady name XXXX at the XXXX XXXX Branch. I now work with XXXX at the XXXX XXXX. Branch for a little more than a year, and have had no serious problems that could not be handled within the Branch. 4 Lates on one account and on late on the other has seriously crippled my scores. They should be running in the low XXXX XXXX and these 5 later showing for {$50.00} payments is something that is not my fault. The fault lies with the tellers not knowing what they are doing and telling the customer, that they could not complete the request at this time. I explain to XXXX what I need, and if it ca n't be done at the moment that I am there. He will inform me as to when the task will be completed. Also whether I need to come back into the Bank to sign a slip. The results I am looking for are that all later are removed from both accounts. I have had 5 years of perfect pay history with the other 3 Fiancial Institution I have dealt with on Installment loans for {$170000.00} and have paid them all off as this year.
These are the last 2 that I have and will retire the XXXX debt on each account the beginning of next year. Please investigate and let me know the results at your earliest convience. Thanks, XXXX XXXX
|
| 04/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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We lost our home to a fire in XX/XX/XXXX. With the initial insurance proceeds we paid off our existing mortgage with a different mortgage company, liquidated the majority of our funds in an IRA account, and rebuilt our home. The construction was complete, all contractors paid, and we moved back in XX/XX/XXXX. We had no General Contractor, and everyone who worked on the rebuild was paid as agreed, but we did not obtain official " pain in full '' invoices.
We closed on our mortgage with Flagstar in XX/XX/XXXX.
In XX/XX/XXXX our insurance company released the final holdback funds in the amount of {$46000.00}, and because Flagstar is now a lienholder on the property they need to endorse the check.
Every interaction I have had with Flagstar 's Loss Draft department has resulted in a different set of requirements to release the funds. We have had an additional inspection with pictures, produces invoices we had, and instructed our Adjuster to submit all documentation we had provided ( including cancelled checks and original contracts ), that was submitted to the insurance company to prove they were paid.
On XXXX I was told by Flagstar ( XXXX ) that I would need the Conditional Waivers of Lien completed, and that would satisfy the requirement.
On XX/XX/XXXX I was told by XXXX the same.
on XXXX I was told by XXXX that 3 of the Conditional Waivers needed to be amended to include the contractors ' Tax ID numbers, and an assertion that all work was completed per the estimate. This was submitted.
On XX/XX/XXXX ( a State Holiday ) at XXXX I missed a call from XXXX and she left a message that they had tried to reach out to one of the contractors to have him submit a paid invoice.
On XX/XX/XXXX I spoke with someone at Loss Draft who told me that I need to get official paid invoices from ALL of the contractors.
We are getting frustrated with the continuously moving requirements, and the contractors are long past frustrated with the constant requests for additional documentation.
|
| 07/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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FlagStar Bank has already placed my loan in forbearance, which simply means that from XX/XX/2020-XX/XX/2020 ( 6 months ), should I be unable to pay, I will not experience any late fees or negative credit reporting ( any pay by phone fees will also be waived during this time ).
But I received a letter from Flagstar, which stated " As of the date of this letter, we have not received the monthly payment for the loan listed above and your account is past due. The total amount due is {$1700.00}, which includes late charges. If we do not receive the total amount due before the end of the month, your account will be in default and may be reported to the credit bureaus as such. This type of delinquency may negatively impact your credit scores and your ability to obtain credit or other services in the future.
PLEASE DON'T DELAY. To avoid default on your mortgage obligation, call us today at ( XXXX ) XXXX, Monday-Friday XXXX XXXXXXXX XXXX ET to arrange payment before the end of the month. The longer you wait, or the further you fall behind on payment, the harder it will be to find a solution. " Don't know why Flagstar sent letters to threaten the customers to pay mortgage after they placed loan in forbearance program. Under CARES Act, You will not accrue fees, penalties, or interest beyond the amounts already scheduled or calculated based on the terms of your mortgage.
The CARES Act also protects you from some negative information on your credit report because of any mortgage relief or assistance related to the COVID-19 emergency. During the period covered by the CARES Act, the CARES Act requires your mortgage servicer to report your account as current if your account was current at the time of the forbearance and if you meet the terms of your mortgage relief ; or if your account was delinquent before the COVID-19 emergency, to maintain the same delinquent status. If you bring your account current during the forbearance, your mortgage servicer must report the loan as current.
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| 03/22/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
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My VA mortgage loan was transferred to Flagstar Bank/XXXX XXXX XXXX. Every year, I get a letter from them demanding payment for an escrow shortage. Normally, they do my escrow analysis in XXXX ; and when I have contacted them in the past March was when they told me my analysis is supposed to be done. This year they did it in XXXX, right after the insurance and property tax was payed out. I was left with a balance of {$86.00} in my escrow account. They mailed me a letter stating that I needed to pay {$580.00} or my mortgage payments would increase by {$87.00}. The escrow transaction statement they sent me does not show the extra {$200.00} I paid them last year for the " escrow shortage ''. When I looked at the transaction data, they are stating payouts for my home owners insurance that are more that what XXXX is charging me. All of this looks highly irregular and I feel like I am being taken advantage of. When I contacted the escrow department of Flagstar Bank, the agent kept talking in circles and said the escrow shortage was money that I owed Flagstar bank that they paid out on my behalf. When I questioned them about doing my escrow analysis earlier than XXXX, they said it was, " because of the state you are living in requires it to be done in XXXX ''. I asked the agent why it was different this year than the previous years, and she lied to me and said they have always done my escrow analysis in XXXX. When I sighted RESPA to the agent and that the balance of {$86.00} was over {$50.00} and they are required to refund the amount, she told me that they are not required to refund any money, when I owe them money. I feel like I am being scammed, and I am tired of my mortgage payment jumping up every year. When I look at the escrow transaction amounts, they don't match the bills I am getting from XXXX. Something doesn't feel right about this, and as a XXXX veteran, I think I should have been provided a better explanation from the escrow agent than, " you owe us money ''.
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| 06/26/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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I asked Flagstar in late XX/XX/XXXX before they referred the matter to their attorney 's office if there was any issues and their call center rep. advised as long as I paid it I can disregard their notices. I advised that I kept my money order receipts. In XX/XX/XXXX I got a letter from Flagstar 's attorney 's office, XXXX XXXX of XXXX XXXX, KS, advising of an intent to foreclose. After speaking with a different Flagstar rep. I discovered money order missing and not applied. I had to send some money orders TWICE because they returned the money orders back to me stating the account is past due so they can not accept my payment. I believe this was done to intentionally make it difficult to get out of foreclosure status. The only problem with that foolish explanation is ; how is anyone to pay you money they owe if you send it back? Payments made after these actions have been applied and accepted UNTIL RECENTLY. Flagstar currently has {$1300.00} of money order in their possession that have not applied, nor returned, nor sent to their attorney 's office for my account to be credited. Only when I called Flagstar on XX/XX/2018 did a supervisor finally advise they can't take my payments because it's been referred to their attorney 's office. He refused to comment on what happened to my {$1300.00}, or where to send my payment. I do have the funds to get out of foreclosure ; however, Flagstar seems to be INTENTIONALLY making it difficult. AND there is still the issue of the missing {$1300.00}. I suspect Flagstar is making it difficult because the loan is only {$61000.00} but the equity of the home has brought the value to {$85000.00}. Regardless of the value, it's unfair to consumers to give them the run around, take their money and not apply money after the company has taken it. Furthermore, because of Flagstar 's inconsistency in taking and applying payments I have had to certify mail things at my own expense only for Flagstar to not apply payments AND not return the money.
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| 06/16/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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I have USDA government backed loan and called in to complete a Covid -19 forbearance. At the end of the Forbearance I had to make a decision from the choices that as giving. During this time as on all calls they give you the options for assistance. On XX/XX/XXXX I called in and spoke with someone to find out whether I was approved for a deferment to move the payments to the end of my loan he said yes however I would need to sign the loan dock because I havent signed it yet. Theres a deadline to sign and send it back and during this time we also spoke about the money that I was receiving from the Louisiana HAF a government fund to help homeowners pay their back mortgage. After he explained I needed to sign the deferment doc I he emailed it to me, I signed it and emailed it back while we were on the line. He then referred me to the same organizations for help once more and explained to me how they work. Never saying that if I accept the deferment I wouldnt be able to get the friends from the government. He gave me examples of how hes see it work for other customers, still not telling me that I only could have one or the other. Ive spoke to several different reps weekly congratulating me on getting the funds, still never being told I could have 1 or the other. My approval with the state was approved and they moved forward with paying off {$17000.00} to Flagstar. At this time the deferment still wasnt processed thru Flagstar and this was verified thru the USDA rep. Flagstar decides to forward the payment back to the state and proceeds to process the deferment instead. All misinformation from the reps, loss mitigation department and their managers. I need assist with getting them to listen to all of their call from XX/XX/XXXX so that they can correct this issue and request the funds back from Louisiana HAF. There refuse to acknowledge their faults, reverse the deferment, and apply the state funding. Its a company mistake I should not be reprimanded for their negligence.
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| 06/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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There are two separate issues I am having with Flagstar Mortgage.
First - Loss Mitigation Department : I have applied for a loan modification with this company 4 times within the last year and was approved by them for the modification, then denied after approval, by their error. They have admitted to this, but still are requiring me to resubmit an entirely new modification request. This is absurd and unlawful. Meanwhile, Flagstar will not accept my payment and my past due balance keeps on climbing. In addition, my 2 most current invoices now state I am on the XXXX XXXX Flex Modification, but when I call to discuss this and ask what I need to pay each month, I am told that is an error and I am not actually on the Flex-Mod option. I want to be able to have my payments accepted by Flagstar and receive the modification I was already approved for.
Second : Loss Draft Department : I am at now 6 weeks of needing my entire roof replaced and no payment disbursed. I now have a hole leaking water and causing mold in my roof and I have submitted two checks right at XXXX to them from my insurance company already. I submitted all paperwork required to be submitted to their loss draft department and have proof of it. By law, they have to either pay for someone to come repair my roof with the insurance money I sent into them or allow me to pay someone. I requested they send the check out in the contractor 's name. Neither of these things has happened and the call I just got off of told me they had no supervisor available, no one to speak with regulating this department to put a complaint in to and for the third time in two and a half weeks I was told I would get a call back within 2-5 business days with a follow up from a manager. Bottom line is that Flagstar Mortgage company is withholding insurance money on a completed loss draft file. I do not have another week to wait for a callback that never happens from a supervisor. Every day, the roof is getting worse due to the leak.
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| 08/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX my house was completely destroyed in the XX/XX/XXXX fire. I lost everything I own. Since that date I have paid my mortgage to Flagstar Bank without fail every month. My insurance gave me a check for $XXXX that I signed over to Flagstaff because that was the approximately what I owed on my mortgage. That money was put into a restricted escrow account for my rebuild. I have had multiple issued with this Bank, regarding insurance, getting the initial amount to start my rebuild. I believe I filed a complaint 3 to 4 months ago regarding an insurance issue that I couldn't resolve with this bank. What is happening now, is that I have requested more money for my rebuild and they won't give to me until 55% of the rebuild is complete. Mind you the amount for the rebuild is now $XXXX, way more than I paid for the house. All the prices have sky rocketed because so many people have to rebuild. Flagstar only has Less than 50% of what I need. My insurance company will not give me the balance of my money, which is XXXX, until the money is exhausted from the restricted escrow account at Flagstar. I am involved in the XXXX lawsuit and how to have more funds to finish my house, but at some point I might have to hold back on the finishing items until I have all the funds. I will continue to pay my mortgage, as I have done. What's upsetting is now I have all these people working at my house, have signed a contract, and will have not money to continue. Instead I will have liens on the property because I won't be able to pay anyone. The fire destroyed so much of my life, and the support and help I have gotten from Flagstar and my Insurance is causing me so much stress and anguish that I don't know what to do. Please help me. I am working three jobs so I can cover the extra costs, but it I can't complete the framing part, I am screwed. The lawsuit with XXXX now that its in bankruptcy court will resolve my XXXX of XXXX so I feel positive that I will be fine. I
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| 09/30/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have an FHA loan, and we are suffering hardship including unemployment due to the Coronavirus pandemic. I have made several requests to Flagstar for a forbearance, including sending them a hardship letter, but they denied my request for a forbearance because my mortgage was already in default. This is a violation of Section 4022 ( b ) ( 1 ) of the CARES Act which expressly states that the forbearance shall be granted regardless of delinquency status.
Specifically, in XXXX 2020, I requested a forbearance from Flagstar. They sent me a letter dated XX/XX/2020 acknowledging my request, and asking that send a letter and provide supporting documentation ( which is a separate violation of Section 4022 ( c ) ( 1 ) of the CARES Act. I sent them a hardship letter explaining that I can not leave the house due to XXXX which make me especially vulnerable to the coronavirus, and that my husband is unemployed as a result of the virus.
On XX/XX/2020, a Flagstar representative informed me by telephone that my forbearance request was denied because the loan was referred to foreclosure. This denial is a direct violation of Section ( b ) ( 1 ) of the CARES Act which expressly states the forbearance shall be granted regardless of delinquency status.
On XXXX XXXX, 2020, I sent a letter to Flagstars attorney, that Flagstar had violated the Cares Act by filing a motion for final judgment of foreclosure in violation of the CARES Act moratorium. I also pointed out that Flagstars failure to grant my request for a forbearance violated the CARES Act. Although the attorney vacated the final judgment, she did not respond regarding the forbearance issue.
On XXXX XXXX, 2020, I spoke with my designated point of contact at Flagstar, XXXX XXXX XXXX. I again asked for a forbearance. She again stated, erroneously, that I am not eligible for a forbearance because my loan is past due, and was already sent to foreclosure. This is a blatant violation of Section 4022 ( b ) ( 1 ) of the CARES Act.
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| 11/13/2015 |
Yes |
- Bank account or service
- Other bank product/service
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- Account opening, closing, or management
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Web |
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I am currently in the process of looking for financing for my first home. I contacted Flagstar XX/XX/XXXX, XX/XX/XXXX to get pre-approval for a mortgage. I contacted this company because the Michigan State Housing Development Authority listed a representative named XXXX XXXX as an experienced MSDHA lender. I contacted XXXX XXXX and gave her all my required information to get a pre-approval. I spoke with her a couple times and the last time she advised me she would call me back with the information the next day. I did not hear from XXXX XXXX by XXXX the next business day, so I gave her a call. She advised me that she had actually resigned and would advise her former manager to take over. This threw me for a loop and frightened me. I was not sure if this lady was legit and I had given her all of my personal information. I contacted another officer at Flagstar named XXXX XXXX and he advised me that in order to take over my file it would have to be transferred to him. He advised me that he was not allowed to take on someone else 's case and provided me the number to corporate. I spoke with an operator from corporate who provided me the number of regional director, XXXX XXXX. I contacted XXXX XXXX twice and left one message. I never received a response back. I called the corporate branch office and spoke with a very pleasant and helpful XXXX XXXX who contacted XXXX XXXX and advised me that he would call me back after his meeting. Eventually XXXX XXXX 's former manager XXXX XXXX got in contact with me and advised me that my file was transferred to him. He advised me that he would need to call me back the next business day because I was seeking MSDHA assistance and he had little to no knowledge of the process and would need to seek assistance from a colleague. He did not call me back. So after XXXX on the day he advised me he would call me back I called him and left a voicemail message. It has been 23 hours and I still have n't not heard from him or anyone at Flagstar.
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| 05/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We lost income due to the coronavirus pandemic and were forced to enter a forbearance program. When we were able to start making payments again, our previous servicer sold our mortgage to Flagstar Mortgage. From the beginning, it was a nightmare of an experience. Each person I talked to was rude and even laughed at me while I was discussing my situation on XXXX XXXX, 2021. I was never adequately informed of the process coming out of forbearance. My goal was to refinance due to the low-interest rates back in XXXX of 2021. Although, I quickly found out I was not able to refinance until I ended my forbearance. So I called multiple times just to be told to wait. They were not able to finish my forbearance even after I told them I was sending my payments. Eventually, they went to the lengths of blocking my payments for no apparent reason and then sending me bills for over {$20000.00}. During this time, I received collection calls telling me I was writing " bad checks ''. These accusations were not the case and caused me unbearable mental anguish of being accused of writing bad checks. I had the money to make payments, but they continued to block my payments. They would then call and ask me to make a DOUBLE payment which put us into an even more difficult situation while we had to wait over two weeks to get our first payment back. When I would ask questions on why they weren't accepting our checks, they could not give me an answer. I feel as though they were taking advantage of our situation. This entire process took over six months and is still not resolved. My family lost time and money because of the failure of this company to adhere to even the most basic principles of a financial servicer. I have endured XXXX for the last six months of not knowing if they were going to foreclose on my house, I have lost the opportunity to refinance at a rate lower than 2.9 %, I have lost the time talking to dozens of representatives who acted like I was unworthy of their time.
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| 04/13/2019 |
Yes |
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- Trouble during payment process
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Web |
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I paid all my payments on time to Flagstar Bank while I was in the Federal Emergency Home Loan Program and on the FHA HAMP Loan modification program and Flagstar Bank did not apply my money to the account level in a timely manner. Instead they put my money in a suspense account and applied it to the account level whenever they felt like it. Now I have been trying to obtain a release on the FEHLP contingent lien since XX/XX/XXXX and have had a denial thus far and not even a reduction of 20 % per year for four of the five years which are not in dispute. They claim that I was delinquent in XX/XX/XXXX ; however, please see attached documents because that is not true. Also I was able to remain current on the FEHLP and still enter the FHA HAMP program under the " imminent default '' option to get into the FHA HAMP. In short, I did not have to be delinquent to get into the FHA HAMP. Flagstar had treated me as a delinquent the entire time I was being serviced by them when in fact I was current. They did a " lockout '' where they switched the locks on my front door. They have been coming into my home and on occasions small items were missing or damaged. I think they worked with other creditors of mine to help them collect their money from me in violation of the Fair Credit Reporting Act. They have reported me to the three credit bureau reports as delinquent even to this day for periods of time when I am in fact current. Please see attached letter from the former President of Flagstar Bank. I have contacted numerous local, state, and federal agencies to help with no success. I am looking for the release of the contingent lien and for a XX/XX/XXXX 1099 form for the forgiveness of debt and for my credit bureau reports to be corrected to reflect current and for interest on my money while it was in the suspense account, and for reimbursement of my locks. I should get more money for intentional infliction of emotional distress ; however, I realize that is very unlikely.
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| 01/26/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I received a letter of escrow shortage from Flagstar Bank who is handling my mortgage payments. The escrow shortage has made my monthly mortgage payment increase over $ XXXX/month. I closed on the home only 6 months ago and the taxes, mortgage insurance, and homeowners insurance are all the same as when they were a few months ago when I closed on the home.I discovered on my annual escrow statement, Flagstar has the incorrect insurance premium amount being calculated for escrow ( approx. double what my actual insurance premium is ) My insurance premium was paid in full when I closed on the home. It also shows the correct amount of paid in full on my closing disclosure. Everything else matches up with my closing disclosure numbers, yet no one at Flagstar Bank seems to be able to tell me why there is such a shortage of the escrow and what caused it. Flagstar then re-ran the escrow analysis a second time with another incorrect insurance amount. Which resulted in my monthly mortgage payment still being over a {$60.00} increase per month. This has now been going on for 3 weeks and it still has not been cleared up. Someone at Flagstar Bank entered incorrect information that caused this increase which is incorrect and now it seems the are unwilling to re-run another escrow analysis when it was their error internally in the first place. After all of this for now almost 3 weeks, no one at Flagstar has been able to give me a straight or deifinitive answer as to why there is an such a drastic escrow shortage that increased my monthly mortgage payment so much. I have all my documentation from fully paid homeowners insurance, closing disclosure and tax information. Which is all the same as it was 6 months ago in XX/XX/XXXX when I closed on the house. Yet no one at Flagstar can give me reasons why the incorrect insurance information is in my account and why the escrow shortage and increased monthly mortgage payment. Please help, as Flagstar has been no assistance so far.
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| 01/13/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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I fell behind on my mortgage payments due to a permanent loss of income & waiting on a hearing date from XXXX with multiple times of applying or modifications and was denied because of income after 2 1/2 years waiting my disabilty was approved and recieved some back pay.Flagstar Bank had called as usual that week from loss midigation dept and I told them I recieved my back pay and would like to catch my arrearages up at that time they placed me on hold and came back with a total of {$14000.00} and had to be recieved by XXXX/XXXX/XXXX once recieved they would contact attorneys to stop foreclosure proceedings I wired money on XXXX/XXXX/XXXX proceeded to call back as to why money was not posted to my loan this went on as of today XXXX/XXXX/XXXX then I got a call saying I needed to pay {$300.00} before other amount could post. I had emailed to my contact person XXXX XXXX on XXXX/XXXX/XXXX a copy of wired funds no one called and said I owd anymore till XXXX/XXXX/XXXX almost 30 days from the time they recieved my wired funds and the 15 times I called to see why my funds where not posted and no one called attorneys to cancel foreclose proceeding so during that almost 30 days I was scheduled a court date of XXXX/XXXX/XXXX to proceed with foreclosure .This is why I am so upset with the way I have been treated by Flagstar and the uncooperation they have given me and my situation and not willing or trying to find a resolution for my issue I want to keep my home and I have said that from day one what has happened to be is beyond my control but with a little help and compassion the is a resolution that could be established with help from Flagstar.I was aways paid on time until my accident and funds were depleated then they did not care I was just a loan number a property address that they where trying to collect my past payment history should make a difference I was a good paying customer now they draw a blank face to me ... something is wrong with this picture ... ...
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| 09/13/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Bottom line : I have worked with Flagstar Bank to resolve an ongoing issue about an exorbitant increase to monthly mortgage amount for the past 3 months -- to absolutely no avail or remedy. My monthly mortgage amount was {$880.00} since I 've had the loan -- and it jumped to {$1700.00}. ( With escrow spread over a longer period, it 's at {$1500.00} which was an immense struggle for me to pay this month. ) This is still entirely insurmountable for me as single mom, as it 's almost double what I 've been paying. Flagstar forced escrow, even though I had made payment to my property taxes and flood insurance. I paid {$5300.00} for property taxes -- but we paid the county at approximately the same time, so they then forced escrow. Flagstar representative XXXX XXXX said perhaps loan modification would help. I went through that process, wasting 2 months of my time -- hoping and praying that I could get a lower payment so I could actually pay my mortgage and feed my son. Then, Flagstar said that I had been DENIED loan modification, because I 'm " current '' on my loan. What on earth?! What kind of help is that? Of course, I want to be current and I do n't want my credit jeopardized! That 's the precise reason I 'm turning to them now is to work out an amenable payment plan -- and NOT WAIT for when I 'm delinquent, ruining my credit. That 's ridiculous -- and not a reasonable, prudent way to do business. I can not afford this monthly mortgage amount, and Flagstar is not working with me in a real way which will help provide a remedy for my family. I am trying to be proactive, and not spiral out to delinquency. This is not wise. I want to restructure this now BEFORE I get to a point of delinquency -- that 's the smart way. They need to work with me on a real loan modification that is approved and works for my budget. I need to be contacted immediately to see how I can rectify this. This is payment, effective as of XXXX, 2017. Please contact Flagstar at XXXX.
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| 01/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Apparently, my homeowners insurance had gone up in cost and there was a shortage in escrow account after flagstar bank had ran an analysis.
I never received any notification of a higher mortgage payment needed and I continued to pay the regular cost. Flagstar moved my payment to a suspense account and flagged my loan as not paid for the month of XX/XX/XXXX. I usually pay the loan through the my personal bank, but coincidentally I needed to login to flagstar 's website to make sure I wasn't late, making the XX/XX/XXXX payment because of the holiday. I then discovered there was a higher cost to the loan, which I paid.
I received a letter in the mail over the weekend of XXXX XXXX, stating that the loan servicer flagstar bank had assigned a loss mitigation team to my loan in an attempt to collect a debt. I then proceeded to scour the materials in the flagstar website to figure out where the problem with the payment was. There was never any clear explanation as to why my payment was in suspension and I had to research and deduce the problems by using XXXX.
When I spoke to a representative at flagstar they informed me that they sent a letter in the mail stating that the mortgage escrow had a shortage, but I never received anything in the mail. The representative stated that since flagstar hadn't received the letter they sent back, that they must have delivered the letter and I must have seen it. I am not sure how the flagstar rep was able to know so quickly that nothing had come back from the post office.
With the culmination of no communication from flagstar and them moving my payments into suspension and still no communication, I feel this was a concentrated effort to provide a situation where I could default on my loan.
Their communication was poor, and I have had many challenges figuring out how to permentallly receive written communication as their website is relentless in making it difficult to remove paperless billing and contact.
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| 01/07/2020 |
Yes |
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Web |
Servicemember |
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I have two mortgage on my home. This is a email message that I got on XX/XX/XXXX. : " IT APPEARS THAT XXXX XXXX XXXX XXXX, FILED THE CLIENTS CURRENT MORTGAGE TWICE IN ERROR. BOTH LIENS ARE THE SAME EXACT AMOUNT AND FILED THE SAME DAY DOC NO. XXXX & DOC NO. XXXX '' I called my current mortgage company, Flagstar, and ask them to please take care of it. They told me that they do not take care of problems like this. So I called the to other mortgage companies that had my mortgage and they said I had to contact my current mortgage company. After a few weeks of working to found who is responsible, it was Flagstar. With the help of XXXX XXXX of XXXX XXXX, XXXX. I filled out a request to have one of the loans removed. Flagstar asked us to wait for two weeks to get the release. XXXX called Flagstar to fine out why they haven't sent the paperwork yet after two weeks and Flagstar told her they needed one of they forms fill out before they could do anything! ( XX/XX/XXXX ) I was told I would get the release on the XXXX, XXXX or XXXX of XX/XX/XXXX.I call in each and every day to get the paperwork set to me. On the XXXX I was told that it had to go to XXXX XXXX for it to be release. I ask for a supervisor so I could hopefully get some one to help me with getting the paperwork that I needed. They sent me to XXXX XXXX. He told me that he would look into it and have my paperwork by XX/XX/XXXX or he would give me a call. He didn't give me a call and I had no paperwork stating that one of the loans were closed. I called in on XX/XX/XXXX and XX/XX/XXXX for the paperwork. Now they are telling me that it is in the legal department and will stay there until they are done with it. For some reason they have alienated in helping me with this and I fill like Flagstar is discriminating against for only reasons they know. I need help in getting Flagstar to do their due diligence for their only client. Right now they are costing me money in time, interest and stress.
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| 07/06/2022 |
Yes |
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Web |
Servicemember |
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We signed paperwork with Flagstar bank in XX/XX/XXXX to complete a VA loan modification for our home that was in COVID forbearance. We made the first payment on this loan on XX/XX/XXXX, per the terms of that agreement. At the same time, due to having no faith that Flagstar was following the correct VA procedures, we placed our home for sale and planned to leave California. The home was sold on XX/XX/XXXX. When our closing escrow company called for the final payoff with Flagstar bank, it was without the partial claim amount that was created as part of the loan modification.
This caused several issues, but the escrow company agreed to withhold the funds + {$20000.00} of our own funds in reserve, to ensure payoff when the partial claim was finally settled. Because Flagstar did not work with the VA properly to process the loan modification ( per XXXX XXXX, VA Loan Technician XXXX - XXXX EXT. XXXX ) the partial claim still exists at Flagstar bank. My repeated calls to Flagstar Bank continuously end in 'escalation ' to management/underwriting that frustratingly lead nowhere. All I need is the proof that the partial claim still exists at Flagstar bank, so that my escrow can be fully closed.
Additionally, Flagstar bank repeatedly sent me to XXXX XXXX XXXX XXXX, who struggled mightily to help me, but they never received the partial claim and therefore could not help me. It was XXXX who escalated to the VA, who confirmed the error was with Flagstar Bank. Having been a Flagstar customer who routinely witnessed the bungling of even simple processes and the poor call center employees who seem powerless to help, I am not surprised that Flagstar bank found another way to XXXX things up. It's almost as if the company has decided it's purpose is to be obstructionist with respect to servicing of loans, and VA loans in particular. This is my second CFPB complaint in regards to Flagstar Bank. No other institution has ever led me to create another one.
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| 06/26/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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I have been in default of my mortgage, and since i was not able to keep up with the payments due to some unforeseen circumstances, they offered me to do a loan modification. I finally went ahead and did the modification ( even tho I was skeptical about it ) but in the process they said i would still have to make payments on my home so i would not lose it while being considered for a loan modification. I took a loan out on my XXXX OVER XXXX and flagstar said it had to be a cashiers check, well I followed every instruction that was given to me at the time, but no one ever said it is in underwriting and had then been approved until i applied the cashier check to re-instate the loan. Come to find out, I was not suppose to re-instate the loan while under a modification. my contact person said it would be okay, just keep paying the amount of the loan modification and once the trial period of XXXX months the modified loan will be determined and papers would be sent out with the new modified permanent rate, I would need to sign them once I get them and return them as soon as possible.. I paid it as instructed, this was from XXXX of 2015 until XXXX 2015. When I called loss litigation to make a payment for XXXX 2015, the rep said I have re-instated at my initial mortgage amount that I was never told about via phone or mail, email. this is an amount I am unable to pay due to my financial status, not one time before i made the lump sum payment after taking a loan out, was I told not to do so, that it would reinstate me and cancel my loan modification. now I am not sure what is going to happen. I feel i was miss-informed or better yet not informed on what not to do as oppose to what i should do. i may lose my home and plus have almost depleted my XXXX because of it. on top of that included in the fees I had to pay the late fees, which would have been forgiven if i was instructed not to pay the lump sum, and paid the attorneys fees the went through.
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| 07/29/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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I see that you took action against Flagstar bank in 2014 for their loan practices. I have read their violations and they are still doing this to me. They have done exactly the same things that you stated they were doing in 2014. They have delayed approval of my loan modification requests repeatedly, most of the time stating they did n't receive something, delayed responses to me, rejected payments from me, denied my applications for reasons unknown, never told me about appeal rights, and many other issues. At one point I was approved for a three month modification, during the third month I contact the bank to inform them of no change in my status, I was told to resubmit documentation which I did and was then denied a modification. This bank has been messing with me for over 800 days. My spouse is XXXX, I am now unemployed and XXXX waiting on Social Security and they are about to foreclose on my house due o their actions, not mine. WE have complied with every request from them only to be treated like we are trash.
This all started over one missed payment. I called Flagstar to inform them that I could not make the payment and was told no problem, just make the payment the next month which I did. I sent a payment and it was rejected and returned to me 45 days later and stated was that I was now three months behind and the entire arrearage amount was due. Why did n't they tell me I needed to send two payments instead of their statement of no problem just send it next month? This has now blown up to where it is today, over 800 days behind and now they want over {$30000.00} to bring the loan current. Any local bank here would have moved that missed payment to the end of the loan and I would not be facing homelessness. This bank has been predatory to me and I believe their actions are totally unethical. How can they continue doing what they were told not to do after paying millions of dollars in fines, I just do n't understand this at all.
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| 11/01/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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We signed and notarized our Modification with a partial claim back in XXXX. The documents were signed and recorded at our XXXX XXXX XXXX in the following book and pages : Partial Claim is in book XXXX page XXXX and was recorded on XX/XX/22.
Mortgage modification is in book XXXX page XXXX recorded on XX/XX/22.
For some reason Flagstar kept telling me that these were rejected and that the modification/partial claim never closed, which was erroneous. They were legally signed and recorded documents.
I have called numerous times trying to get to the right person to update my account and even uploaded the recorded documents to the flagstar website.
I was making the monthly payments but then in XXXX was told the account was in active foreclosure and to fill out a new loss mitigation application. Which didnt make any sense, because I made the payments every month since XXXX, until XXXX when they would not accept them because I was in " Foreclosure '', which was also not erroneous.
I filled out the new application, but at this point it must have been clear, I actually already had a modification, and my account was updated. Since I could not make payments when the account was in foreclosure, starting in XXXX it showed that I was behind again, so I called the bank to make the regular monthly payments it was showing behind. XXXX.
I just called yesterday on XX/XX/22 and loss mitigation transferred me to collections. The person in collections told me to bring my account current, I needed to make a payment of {$4800.00}. I paid that amount with the reissurance that my account would be brought current.
When I look online today, it still is not brought mortgage current like I was told. Those funds are being held in suspense, and I am very concerned that my account is still being considered in foreclosure, even though the modification with partial claim was sign and filed in XXXX and all regular monthly payments have been paid since then.
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| 05/22/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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We entered into a Cares Act mortgage forbearance in XXXX with Flagstar Bank. Our forbearance time was up in XX/XX/XXXX. I contacted XXXX in XX/XX/XXXX and let them know we couldnt make the current mortgage payments and wanted them to reduce our payments as per the Cares Act. They didnt respond to me until XXXX of XXXX. I called multiple times between XX/XX/XXXX and XX/XX/XXXX to check in because I was told it would only be 30 days to get a response. Each time I was given a different answer. When I received paperwork from them in XX/XX/XXXX the interest rate on our loan was not changed and our mortgage payment actually went up. According to them since there was an escrow analysis the payment was actually XXXX dollars lower. They told me that their investors would only allow this payment amount and no change to our interest rate. I told them I didnt want this new option and wanted to just do the partial claim instead. They sent me the contract for the partial claim in XX/XX/XXXX. My husband and I signed it and sent it back to them in XX/XX/XXXX. I called Flagstar Bank in XX/XX/XXXX to see if they received the contract because we were still getting collection calls from them and nothing updated on our online account. I was told they did receive the contract and processed and recorded it. I was also told that once I made the XX/XX/XXXX payment on the first our mortgage would reset to the new terms and we would see the new information on our online account and our next statement. The online system would not let me pay so I called Flagstar Bank on Monday XX/XX/XXXX and made my payment with a staff member over the phone. Today XX/XX/XXXX I received my statement. Nothing has changed. Nothing online has changed. We are showing as delinquent with XXXX XXXX dollars due immediately. Today is a Saturday and I cant call them because they are closed. Weve done everything required of us under the Cares act and Flagstar Bank has not followed the law.
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| 09/10/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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In XXXX I refinanced my mortgage loan with Flagstar with a balance of XXXX around or about in XXXX XXXX to lower my interest rate. After that I got sick at work, I was able to make my payments but got behind about 3 months. But made consistent payments while my loan modification was in process. I was approved in XXXX. But later on in XXXX my payments got behind about 60 days, then I applied for a modification since it was about 30 months since the last one.
It took from XX/XX/XXXX to XX/XX/XXXX to get my modification, my issue is all the late fees should have been removed from my account during this time but was not and also my balance was XXXX, XXXX when my mortgage was transferred to XXXX XXXX XXXX. When my account was transferred I was still in the process of a modification. In XXXX XXXX my loan was modified and the late fees from 5 months was removed. Flagstar did n't remove the late fees and other charges from the loan prior to transferring the loan. Also, when I contact them for total late fees, other fees, and paper to validate Flagstar refers me to the new lender which only provides credits for the 5 months they had the loan. My loan has had about XXXX paid to my mortgage as I have only been 6 payments behind the entire time. My balance today is incorrect with the new lender.
The claim I am making is Flagstar has pocketed a great deal of my money for payments to my mortgage account. I need help getting the late payment fee, other fee and misc. fees removed from their records so XXXX can honor the law under the Modification act. Please inquire as to all the fees on my mortgage. Flagstar received payments from XXXX XXXX to XXXX XXXX. My payments were {$1100.00} a month around are about. Now I pay, {$890.00}, because XXXX was deferred by XXXX to after my loan is paid off. I was told this should have already been paid but Flagstar has to credit this to the account under the CFPB lawsuit where they were found breaking the law.
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| 03/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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On Friday, XXXX XXXX I called the CFPB with questions about Flagstar Bank 's Consent Order and was given telephone number for a settlement refund line and Flagstar Bank. I called the Payment Administrator at XXXX and spoke with XXXX. I stated no, I did not get a postcard but I was sure I should be on the list. I then called Flagstar Bank at XXXX and spoke with XXXX. He asked for my old account number which I did not ave readily available so he used my social security number. XXXX told me that I was not on the list because I was never in the Loan Modification process. I told XXXX in XXXX XXXX, I started inquiring about a loan modification due the difficulty I was having in making my payments. Starting XXXX XXXX, XXXX, through XXXX XXXX, XXXX, I received and sent loan modification package information to Flagstar Bank. On XXXX XXXX, I called XXXX XXXX to get a status on my application and XXXX told me my application was denied. The application was denied because I was deficit {$320.00} Basically, XXXX explained I could not afford the mortgage. Early XXXX XXXX, I received a certified letter from a law firm stating my loan was in default and I could lose my home. I contacted a law firm that supposedly stopped the court proceedings and offered loan modification services.This law firm, XXXX was quite costly at approximately {$8500.00} and proved to be not so trust worthy. Then on XXXX XXXX, XXXX, XXXX XXXX called from Flagstar and conducted a XXXX, borrowers financial interview along with receiving letter dated XXXX and XXXX/XXXX/XXXX acknowledging receipt of loan modification packages starting a new application. On XXXX XXXX, XXXX, Flagstar announced my mortgage had been sold to XXXX XXXX effective XXXX XXXX, XXXX. So XXXX look further into his system abd he found where yes, XXXX had applied for loan modifcation, etc. XXXX gave me case to reference and stated he would escalate. I wonder how many other consumer may be overlooked like me?
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| 03/26/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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In XX/XX/XXXX, I requested any type of assistance from my lender since I fell behind on my mortgage payments. I was told to apply for financial assistance through my lender. I was asked if I applied before for a re modification and I said that I have and even stressed that I was worried that I wouldn't be approved since I already applied/ was approved in the past. Never once did they say that per FHA guidelines you can not apply for assistance within 24 months. We began the process of gathering all financial information and sent our first set of financial documents on XXXX. Over the next 2 months we went back and forth with our lender over issues stating that they didn't receive certain documents or we didn't sent the correct documents, but every single time when we would call to ask if what we sent was correct we were told yes. we spoke to numerous employees and all had different answers. We wouldn't find out that our documents were incorrect or missing until we received a document in the mail stating our package was incomplete. NO phone calls or answers to our questions when we would call to make sure they received said documents. We were always told it takes " 5 business days to review, call back on such and such date '' We also could never get in touch with our case worker in charge of our file. Never responded to messages or calls. Our case was closed 3 times over this which resulted in having to send everything over again to reopen our case. On XXXX, we received a letter that our package was complete and under review. During this time of going back and forth over missing documents, our mortgage went from being 3 months behind to 6 months behind. On XXXX I received a phone call that our request was denied due to reapplying for assistance within the FHA 24 month guideline. Not once did they mention this in the very beginning or else I would never be in this situation of possible foreclosure, declaring bankruptcy, etc.
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| 11/15/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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XXXX - I was laid off and tried to get a loan modification. Was told the only way to get one was to stop paying my mortgage. They tried to foreclose. I referred to the direction I was given and tgat the call was recorded and got the modification.
XX/XX/XXXX- Tried to pay directly from my wife 's 401K, was told it was no problem. Then, after calling everyday for over a month, found out they were trying to foreclose again. At this point ( XX/XX/XXXX) I was forced to file for bankruptcy to keep my home.
XX/XX/XXXX- XXXX, I began a refinance with another lender. In XXXX, I still had n't received a payoff demand. In XXXX an innacurate payoff demand was sent on the XXXX. The WI attorney working for Flagstar refused to discuss this with me, forcing me to use my attorney at coat to me.
Today a Flagstar representative said I needed to speak with the manager of my account that I did n't know I had, and had n't spoken to one time in ten years. She said she could not discuss my case even though my lawyer released them to speak with me and that my account manager was leaving the office and there was no supervisor available to speak with. Again I noted that the call had been recorded and may be subpoenaed in the near future. I received a call 30 minutes later from a manager that said he emailed the VP of his department with all the changes I needed to be made to the payoff demand : *Change " good through '' to the end if this month ( XXXX ), originally the XXXX and not feasable at this point.
*Indicate that XXXX payment was received, this was ommitted originally and made it impossible for the new lender to accept.
*Return escrow to me so that I can pay my taxes, this amount was credited to the payoff total originally.
My Grace period ends today, my new lender is not collecting XXXX or XXXX payment from me and I ca n't help but think that Flagstar is trying to bully me into staying or run a backdoor foreclosure on me.
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| 08/27/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have a FHA mortgae through XXXX XXXX and serviced bt Flagstar Bank.
I have been in a COVID forbearance since XX/XX/2020 due to a reduction in our household income.
I have never received information regarding the numerous COVID related hardship plans. Then I read a HUD article on the many options my lender and servicer should have offered me.
I contacted Flagstar Bank, my servicer at the end of XXXX and was told they could not discuss any options available to me until my forbearance was over or no sooner than a month prior to the forbearance ending.
In the middle of XXXX I contacted Flagstar again and demanded that they discuss my options and explained to them I have read the HUD information and even called HUD who confirmed my servicer should have discussed these options with me. I was told I was only eligible for a standard streamline modification. I again explained this was not my desire. The employee told me they were not aware of any COVID related options. Then demanded either my paystubs or bank statements to be uploaded to their website. Only having access to my bank statements, I uploaded them as directed. I called 2 days later and was again told I was only being considered for a streamline mortgage. I demanded to speak to a manager and again explained to the manager that I read the HUD article and spoke to HUD who confirmed the various COVID related options. I asked to be considered for the COVID option to achieve a 26 % reduction in P & I through the interest rate reduction to the HUD Published rate of 2.85 % or within 0.125 of the rate.
The manager explained he would send an email to the team working on the streamline and have them change the request.
The final outcome was not a 25 % reduction to P & I nor an interest rate reduction to the HUD published rate. When I questioned Flagstar about why they did not follow HUD guidelines, I was told this is all the investor - XXXX XXXX would allow.
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| 01/18/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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My name is XXXX XXXX and I have been seeking help for loss mitigation from Flagstar bank since XX/XX/XXXX( when my husband moved out ) I spoke with an agent there and they told me since my husbands name was on the loan that he would have to fill out papers with me or have my divorce decree that states me awarded the marital home XXXX XXXX XXXX XXXX, MI XXXX. My divorce was final XX/XX/XXXX. I was awarded the home and filled out another application and faxed it XX/XX/XXXX for loss mitigation at Flagstar Bank. I called mid XXXX to check on the status and they told me they never received it. I then re-submitted the application via uploading it to their website on XX/XX/XXXX Since my loan was a FHA loan I then contacted HUD agent XXXX XXXX who then became in contact with someone at Flagstars loss mitigation center. Tuesday,XX/XX/XXXXXXXX contacted me via email stating Flagstar had once again not received my new application. She then sent me another email stating she spoke with someone at Flagstar and to send them the missing documents ( XXXX XXXX award letter and Divorce decree page 10 ) by Thursday XX/XX/XXXXit would give them time to review my case. On WedXX/XX/XXXX I uploaded the XXXX XXXX award letter as well as page 10 of my divorce decree via flagstars website ( I have attached the proof of me uploading these documents ). Late XXXX I called Flagstar and they 1told me it was too close to the for sale date to review my application. Yesterday XX/XX/XXXX I called to request a log sheet of when I have called and they told me I have to have a court order to do that. So I am coming to you for help. I purchased the home for {$82000.00} and they are selling it sheriff sale for {$45000.00}. I dont understand why they cant help me reinstate my mortgage that is currently at {$78000.00} but can sell it under me for {$45000.00}. Any help is greatly appreciated.
Thank you for any help resolving my issue, XXXX XXXX ( XXXX )
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| 02/09/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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Flagstar is my mortgage lender and they have not properly informed me of the covid loan modifications available to me ( I have and FHA loan ). Since my forbearance ended in XXXX I've been asking to be reviewed for the two covid loan modifications that result in my principal and interest being reduced by 25 %. I call every couple of weeks and have been getting mixed messages about which options are available and everyone I talk to either tells me there's no such thing as covid loan mods, or I don't qualify, or that I'm in review and need to wait, or that they offered it to me already and I declined ( definitely not true ), or that I've been out of review for months and I'm about to go into the foreclosure process and need to fill out a loss mitigation application. After months of the runaround I received with no previous notice an offer by XXXX, ready to be signed and notarized, for a partial claim and regular loan modification. The payment is actually higher than my previous payment and it's not a covid modification.
I have a HUD counselor at XXXX XXXX who also is wondering why I have not been offered or informed of these programs ( I had to do the research myself online with the HUD press releases etc ). I see now that this is a bigger issue than just me and a group of 20+ AGs have gone to the FHA because lenders have not been following the HUD prescribed waterfall in what they offer to FHA borrowers coming out of covid forbearance.
Additionally, the Flagstar website mistakenly allowed people to re-apply for forbearance for an additional period after forbearance actually ended ( through XX/XX/21 ). I did this application in XXXX or XXXX and was told that I was good through XX/XX/21, but this made me nervous and I called and they said this was a glitch on the website and my forbearance actually would end in XXXX. So I'm lucky I followed up but I imagine this really caused some problems for other borrowers.
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| 08/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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Our loan was transferred from XXXX to FlagStar in XX/XX/2022. Our autopay to XXXX continued until XX/XX/2022 and Flagstar collected those payments. We were not notified of this loan transfer. We do not receive mail at the physical address and had advised XXXX we require electronic notices. We could not know we were falling behind because the auto payment continued as usual until they abruptly stopped. We discovered via our credit report.
We called Flagstar on XX/XX/2022, and they could not offer any assistance or explanation, so we paid three mortgage payments on XX/XX/XXXX. The website reflected the payment as accepted.
When we logged back on to the portal this month, the portal no longer indicates those payments. They were deleted. We made those three payments again today, XX/XX/XXXX. The portal reflected as accepted. Then we received a text that the payment failed. We called Flagstar again. The representative XXXX, last name unknown, said we dont know nothing. That is a direct quote. She said they had no record of is ever making payments. We advised her we had texts FROM FLAGSTAR advising us to call this very number to get it resolved. We asked to speak to her supervisor and she said Im telling you nobody here knows nothing. When we finally persuaded her to speak to a manager, SHE spoke with the manager and came back and said we couldnt pay online becomes we were behind. So clearly her manager was able to determine the sissies nut not resolve it. Her manager would not speak to us.
She said we would have to wait and see if the portal worked someday. When we advised this was not acceptable, she said all she could do was put in another payment because she dont know why Flagstar does it that way. Now our credit is ruined. We have sufficient funds to pay all payments and have never been unable to pay. We simply need Flagstar to accept the payments. We need to have this false credit reporting removed.
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| 06/17/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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During the XX/XX/2015, we decided to look for a better mortgage loan than our current one. It was an FHA loan with a modification and a first lien of {$150000.00}. After searching and reading we decided on Flagstar Bank. Our monthly payment was {$2300.00}. Two months after we had signed escrow papers and started monthly payments we received notice that escrow had made a mistake. They had included only the first six months of our property taxes. Our monthly payments were going up {$500.00} each month for the life of the loan. I asked if they had any suggestions or could help us and I was told I could sell the house. I was upset that we had paid {$7000.00} in escrow fees just to gain a monthly payment similar to the previous loan.
I started to look into alternatives such as : " Keep in California '', the State Controller 's Office, XXXX, the XXXX, and HUD counseling. We were told we had too much money ; we were told we needed to go in with another person so we would have enough money ; and they did not like that we had used XXXX services. We did not have any money removed from the accounts, but a few accounts lowered the interest rate.
At the same time we tried to work with Flagstar. We were assigned a Flagstar representative to help us, but she never called or e-mailed us. I finally asked Flagstaff if they could extend the new payments. They did so for one year. Later, I found out that they could have extended the payments for up to five years. At the same time they sent us a streamlined refinance, but it still had a large monthly loan payment. I currently am waiting for another loan, but have not heard anything about it.
We also were given a compaints officer from FHA who sent two e-mails and a call saying that she was waiting for Flagstar to finish looking over the escrow papers. So far, this has taken almost three weeks. FHA referred me to our complaints officer 's supervisor who never did call us.
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| 07/25/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I paid off my USDA loan mortgage with servicer Flagstar Bank and they accounted for and TOOK my excess payoff proceeds of {$100.00}, directed it to my escrow account, and took more of it which was actually owed back to me, than what was actually owed for my PMI insurance, which they supposedly paid out. I have my loan documents from when I purchased the home, including my Amortization Schedule, which shows the monthly PMI amount, which does not total what they took and supposedly paid out for my PMI once my loan was paid off. I waited over an hour to speak with a manager about it and she checked with my prior servicer records from XXXX and stated that they paid out {$840.00} for the PMI for the year of XXXX and {$820.00} for XXXX, which my PMI clearly decreases each calendar year based on my amortization schedule from this home purchase, yet Flagstar Bank took {$850.00} from my escrow and payoff proceeds towards the PMI final payment. My loan documents amortization schedule clearly show that the amount for PMI for the year of XXXX totals $ 788.28.They directed my {$100.00} payoff overage and put it into my escrow account to payout more than was owed towards my annual USDA PMI and sent me a check back for a lesser amount than I am actually owed. This is FRAUD and THEFT from their former customer, me. I want my money back which Flagstar Bank STOLE from me. I spoke with the escrow and payoff departments prior to paying off my mortgage and not once did anyone say that my PMI was even going to be paid out in XXXX. Horrible staff knowledge and training and horrible customer service. I'm thankful I am done forever with Flagstar Bank and do NOT recommend them, they clearly stole money from me. Management in the escrow and payoff department did not even know how they even determine the amount owed for PMI on my USDA loan. Horrible training and knowledge. I want my money back that was stolen by Flagstar Bank.
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| 01/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have escrow account with Flagstar mortgage and they are responsible for my home insurance and property tax, at least that is what they have been doing since i purchased this home in XXXX. Yesterday XX/XX/XXXX, i received a property tax bill that my first installment was overdue, so I called flagstar the following day. They said they have made a payment of {$4300.00} on XX/XX/XXXX which was late and i was assessed penalty of {$390.00}. I asked flagstar to be responsible for this late fee but they refused, stating that " someone '' requested a pay-off on my loan, hence they put a hold on my account. This is very ridiculous since anyone can request for pay-off amount, at anytime, as many times as they want. Im in a process of shopping around for my refinance. I have never once been late on my mortgage, never requested any forbearance even in this difficult time. Both my husband and I are XXXX and we do not have time to play game with them. I am a XXXX, working long hours dealing with rising number of covid patients day in and out and im beyonf exhausted. Seeing this bill was my last straw. When I was on the phone with the representative of flagstar, case id # XXXX, I asked to be transferred to whomever that can resolve this issue but was told that the department do not take calls or make a phone call. I have a feeling this company and their way of doing business is not transparency. Of note, flagstar was also late on making payment on my home insurance, in which i was notified by my insurance broker and have covered the payment. Flagstar never once notified my by letter or email that they put my account on hold? I mean if that was the case my monthly mortgage should be on hold too then? I am fortunate that i can afford my mortgage but I do feel the need to let the authority know about this matter because many Americans are facing financial hardship and this could be the unnecessary stress on them.
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| 01/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I have my Home mortgage with Flagstar Bank which has been paid automatically via my personal account ( XXXX XXXX ). This was arranged through the Flagstar bank 's website. Back in XX/XX/2021, XXXX was bought out by another Bank, XXXX. Unfortunately, for month of XXXX, the amount was not drafted automatically by Flagstar bank since my personal account now was changed to XXXX XXXX. I have been very busy as a physician working in the hospital and treating XXXX infected patients almost every day over the last XXXX years where I contracted the virus and suffered very severely. I had peace of mind that the loan is on Auto-pay and there must not be any issues with the monthly payments. Apparently, Flagstar Bank has a WRONG CONTACT NUMBER on my file. They claimed that I have been contacted via that WRONG NUMBER and a message was left for me. The bank admitted that the phone number was wrong after all. Accordingly, after the payment was delayed for more than XXXX days, I was reported to CREDIT BUREAU! Unfortunately, I noticed their malicious action when I was informed about my dropped XXXX XXXX. Instantly I called Flagstar Bank while I was in the hospital, I informed them about the error and the balance was paid instantly over the phone. I was informed that I have to file a complaint to their " Credit Report Department '' to dispute the report, which did. After multiple attempts, based on their own response, without even mentioning any words about the " XXXX Cause of the Error '', they responded as, '' payment was delayed and report was appropriate ''. I am just shocked and surprised how insensitive, irresponsible and apathic a financial institute can be??!! I reported Flagstar Bank to XXXX and CFPB an I strongly believe the bank 's action is inappropriate and unnecessary. I hope their Credit Report Department review the case properly, before I dispute their unjust action through a legal complaint.
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| 04/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XX/XX/XXXX, in response to the nationwide foreclosure crisis, the Treasury Department introduced the HAMP.
In XX/XX/XXXX, XXXX XXXX announced the Second lien Modification Program and therefore the Treasury Department implemented the following Rules : According to the HAMP Rules described in the MHA Handbook v5.1, " When a borrower first lien is modified under the HAMP or a qualifying GSE Standard Modification the servicer must do either of the following : 1. modify loan or extinguish the second lien according to the steps outlined in Section 5. Also it is required that the first lien be permanently modified prior to XX/XX/XXXX.
Thus, the Rules are very clear in that if the first lien is modified prior toXX/XX/XXXX the servicer must dismiss any outstanding foreclosure action.
Flagstar bank is one of the many servicer 's that enter into the Tarp agreement with Department of Treasury and therefore must comply.
On XX/XX/XXXX, we executed a permanent loan modification agreement with the first Servicer, XXXX XXXX XXXX. Because the agreement was executed on XX/XX/XXXX and reported to XXXX XXXX XXXX XXXX XXXX XXXX, prior to XX/XX/XXXX, we meet all HAMP Rules regarding the Second Lien.
Pursuant to the HAMP Rules Flagstar was to : either modify or extinguish the debt. Instead Flagstar engaged in unlawful and deceptive banking practices by ignoring the Federal Rules and providing consent to a third party file a foreclosure action.
As per Federal Rules Flagstar and its accomplices are prohibited from filling a foreclosure action when the first lien has been permanently modified under the HAMP prior to XX/XX/XXXX.
The Treasury Rules were meant to be enforce not just to look at. I ask the Consumer Financial Protection take this complaint seriously. A copy of this complaint will be furnished to the Office of the Internal General. We want to make sure pour complaint is not ignored by the CFPB.
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| 12/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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The last complaint I filed was closed and unresolved. The company DID NOT in any way answer the REASON for my complaint or certified letter, so here is a new complaint.
I have explained clearly, multiple times now, that we put in a request to remove the PMI on our property due to SUBSTANTIAL HOME IMPROVEMENTS.
Flagstar 's PMI Removal Request has three ( 3 ) reasons to submit the form ( quoted word for word from their form ) : 1 ) " Principal balance reduction '' 2 ) " SUBSTANTIAL HOME IMPROVEMENTS made to the property increasing the value '' 3 ) " Appreciation of property value '' For the love of all things that are holy or cursed : WE. SUBMITTED. THE. PMI. REMOVAL. REQUEST. FOR. REASON. NUMBER. TWO ( 2 ).
Gon na spell it out slow : W-E M-A-D-E B-I-G I-M-P-R-O-V-E-M-E-N-T-S T-O T-H-E H-O-M-E.
We remodeled several parts of the home, thereby increasing its value.
Why XXXX, WHY does Flagstar keep ignoring the actual reason we requested to have the PMI removed??
Their denial letter to my form didn't answer this.
They ignored my certified letter completely.
They once again didn't answer it in my first complaint through CFPB.
So here we are again.
How is it possible for these people to literally keep ignoring over and over and over and over, the actual reason for my complaint and the reason we asked to have the PMI removed?? This is insanity. C'mon Flagstar, read the XXXX letters and give me a straight, non-BS answer.
All they keep saying is our LTV % is " too high ''. The number they keep giving is the appraisal divided by the balance owed. THE HOME IMPROVEMENTS WE HAVE MADE HAVE NOT BEEN FACTORED IN ONE SINGLE TIME BY FLAGSTAR.
What is sounds like, is they are trying to force us to get a new appraisal ( reason # 3 on their PMI removal form ). However, we submitted the form for reason # 2 ( substantial home improvements to property ). This has STILL not been addressed.
|
| 11/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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Flagstar Bank, paid the wrong insurance company from my escrow account on XXXX, somehow they sent a payment to XXXX which is not and was never my insurance company. My insurance company is XXXX XXXX XXXX XXXX XXXX XXXX, another payment was then sent to the correct company mentioned on XXXX.
The amount of XXXX has been debited from my escrow account twice.
Last week ( XXXX ), I called Flagstar and informed them of the issue, the first customer service agent said that the system was down and there was nothing she could do. I called back and spoke to someone in the insurance department that mentioned that she would investigate, this took 50 minutes of my time. Yesterday I got phone calls that I was not able to get to, I called back and the message said that a detailed voice mail was left ( but this is not so ). I called Flagstar again on XXXX and spent 90 minutes on the phone, after being transferred four times, I was informed that the system was still down, so they could effectively do nothing. They dont know the status of the first wrong payment, they cant send me a detailed list of transactions, nothing. The agent did mention that the new payment was successful ( per notes that she found somewhere else ), but thats not the issue that I asked to investigate, I need an investigation about the wrong payment being sent, and I need that money back in my escrow account.
This same agent yesterday mentioned that the first payment was sent to my old insurance company, I corrected her and told her that XXXX was never my insurance company, somewhere along someone mixed up my information.
Flagstar is also unanble to send information via emails per employees, additionally Ive asked about complaint or customer relationship department and theyve avoided the question ( they say they dont know ).
I believe that the issue is now affecting my escrow evaluation causing my payments to go up.
|
| 09/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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After following up for 1 month with Flagstar they continue to slow-walk me into the process of exiting my forbearance and now I need your help. I have called them at least 15 times and they have promised they would help me exit, but they continue to give me the run-around and make up excuses for why they wouldnt. Here are the details Due to COVID-19 I was forced to enter forbearance on my two mortgage loans with Flagstar Bank . I contacted Flagstar on XX/XX/XXXX, and on several occasions after that, to let them know I was ready to resume making my mortgage payments, and that a Payment Deferral would be the best path for me to exit forbearance. I have followed and completed all their requirements in a timely manner. However, I believe they are deliberately delaying the Payment Deferral process, and blocking my efforts to save my home and my rental property, since they know I will soon reach the maximum 18-month protections per the CARES Act, on XX/XX/XXXX. On the loan for my residence, they have sat on the application process for almost a month with very little progress, despite my continuous efforts to follow up ; and on my rental property loan, as part of their delay tactics, they have cancelled my Payment Deferral process 3 times for unjustified reasons. The first time on XXXX XXXX, for logging into my account on flagstar.com ; the second time on XX/XX/XXXX for having said I want to get out of forbearance during a call inquiring about my Payment Deferral Process status ; and the third time on XXXX XXXX because I pressed something in the phone system when trying to reach their Hardship Relief department and in actuality all I did was press the options to speak with an agent ; and to this day they havent reset my mortgages. This seem to be a repeat of their tactics from XXXX, when Flagstar was found by the CFPB to be delaying and blocking peoples efforts to save their homes.
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| 04/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I closed on a new home with XXXX XXXX ( XXXX XXXX ) in XX/XX/XXXX. XXXX XXXX sold it to Flagstar Bank. I then set up my account promptly with Flagstar bank and set up automatic payments of monthly mortgage payments. All these times I had home insurance bought since the first day with XXXX insurance agent. The agent sent the proof of insurance to XXXX XXXX and no issues and all were good. After the mortgage moved to Flagstar I called them and verified the insurance info and I was advised to verify it online, so I verified it online at XXXX. I then received a physical letter saying I don't have insurance in XXXX until late XXXX - 2 letters total. Both times I verified them via XXXX and the second time I called the rep and told about this recurring letters coming to me even though I verified them online and it showed I have successfully verified that I have insurance for the property XXXX XXXX XXXX, XXXX, NC XXXX - Conventional Without PMI XXXX I then even asked my XXXX Agent XXXX XXXX to fax this info to the Flagstar and his team faxed the info to them. I got another mail now on XX/XX/XXXX that they bought insurance on behalf of me and charged me {$4800.00} and this premium is unwarranted even though I verified my insurance 4 times and called them twice in this regard. It completely shows how they are not in sync or not doing their job of getting the fax info and updating my mortgage, but charging me 8 times more premium and 2 times more of insurance amount. This is very irresponsible and sucking the money from the highly timely customers like me. Now my agent again verifying my insurance with them. I am totally dissatisfied with their handling of this insurance. If they can't even handle this simple task how they will be taking care of my mortgage or any other customers in the US. I am also reporting them to FTC or other agencies regarding this malpractices and fraud.
|
| 10/12/2018 |
Yes |
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- Struggling to pay mortgage
|
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Web |
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I purchased my house XX/XX/2018, I am in the process of suing the seller of my house for breach of contract, which has caused issues with paying my mortgage which was brought out by Flagstar Bank, I have been attempting to obtain mortgage assistance through Flagstar Bank since XXXX. I have submitted numerous documents but yet my case is closed due to no one contact me or even attempting to make contact with me through Flagstar Bank. They purposely do not reach out or send correspondence so that you are delayed and fall behind, I have left messages, emails, and even complained to the XXXX because it is not right to offer a loan modification services and not able give the consumer to correct information or even process what is submitted. This company was sued 4 yrs ago for the same exact actions. I have spoken to XXXX, XXXX and even a " supervisor '' XXXX XXXX who was extremely nasty and unhelpful. I am still trying to figure out why I have to reach out numerous times to Flagstar to find out is needed because as stated my " case manager '' XXXX XXXX has made absolutely zero attempts to contact me or even mail me information regarding my mortgage assistance documents. I should not have inquire over 6 times to find out what is needed when I have a case manager and have asked numerous times to reach out me. I also asked XXXX XXXX to research why no one has outreached me or even made a phone call attempt and even though all of your calls are recorded I could get any information, nor was I given a reference number for the call or any other call made. I think this is the most unprofessional mortgagee company I have ever come across as if someone is being proactive all it takes is someone to actually do their job and make sure communication with the consumer is made. SO now I risk messed up credit and late payments due to the lack of respect this company has for its consumers.
|
| 04/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Flagstar has purchased our mortgage here in the XXXX of Florida. It is like pulling teeth to have our home repaired because they are either making us jump hoops to get the money or they are only issuing it to us in increments of {$10000.00}. Most contractors are having to have a percentage upfront and with them not releasing the funds provided to us by our homeowner 's insurance company we only have a fence back up and a roof that has been completed since Saturday XX/XX/19 that is only partially paid for. I understand they want to send over inspectors as they have interest in our property being the mortgage holder but they need to release more money at once. We are going to have to find a place to live for an estimated 8 months with children for interiors repairs. We can't even start those because we are still awaiting the money to be released for the roofing company before we can request more. Also we have to go through major paperwork as well as the contractors, then it goes under review for 5 business days, then they send it over to have the check cut for a portion of the work which takes 3 business days then they snail mail it to us which is another 3-5 business days. This is the reason the people in the XXXX of Florida are having such a hard time rebuilding, because of mortgage companies such as this. We have done everything but the struggle becomes even harder with each repair we make. They are making it entirely too difficult to make repairs because by the time we are able to secure someone which like I said is hard to find they get tired of waiting and go to the next job. These people seriously need to release our funds in a timely manner and at a higher amount so we can have our repairs complete before yet ANOTHER hurricane season. I personally do not want to live in a camper trailer with my family during a hurricane. Flagstar Bank is nothing but a hassle.
|
| 08/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I am writing this letter to bring to your attention a very unpleasant recent experience I had with Flagstar Bank refinance operations. I have been a consumer of Flagstar Bank since XXXX. I recently closed on a very lengthy and unpleasant loan experience with Flagstar Bank. It was the WORST loan experience I have ever experienced and given the circumstances I would never ever again do business with Flagstar Bank.
I fully understand the whole world is dealing with a global pandemic, and I sympathize with professionals working from home while managing personal and work life ; however, unfortunately for me, Flagstar Bank staff were very unprofessional, unethical, irresponsible and discriminated against me for being XXXX while processing my loan. It took 8 months for my loan to be approved and closed ( XXXX ) when I was promised on XX/XX/XXXX that a refinance process would only take " 60 days ''. During the 8 months, I made multiple attempts to communicate with different Departments to no avail. I even made attempts to supervisors and management also to no avail. No supervisor and or manager bothered to return my calls and or emails.
As a XXXX consumer, I felt discriminated against by Flagstar Bank staff. I am convinced that had I been a XXXX consumer I would not have experienced the disrespect of unanswered emails, answered phone calls, and bouncing around to various different loan processors and Departments when I persistently called.
How can my complaint be satisfactorily addressed?
Flagstar Bank should review its policy about promises made during the initial disclosure and have a firm policy about their staff returning phone calls and emails/mails to their consumers including management.
Flagstar Bank should also be investigated for loan practices of XXXX consumers versus people of XXXX. I felt my loan experience was unpleasant because of my race being XXXX.
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| 01/07/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
My loan was sold to Flagstar in XX/XX/XXXX. Prior to that, I was working on a loan modification/loss mitigation with my previous lender. They sold it to Flagstar in XXXX, and my house was put up for auction XX/XX/XXXX. I had to come up with XXXX to pay within 10 days or I was going to lose my house. I came up with that money with borrowing it from my friends parents. In XX/XX/XXXX, Flagstar rejected our payment from our bill pay with our bank. We had no idea until a month later when we received our statement. They couldn't tell us why they rejected it. This caused us to be 30 days behind. Since we only got paid on the 12th and the 27th of the month, our payment was now consistently 28 days late. Even though we weren't technically 30 days late, they sent an inspector out to inspect our home and charged us for it. They have done this 3 times! We weren't even 30 days late, and they're preparing our home for foreclosure! It has taken me 3 months to get someone to respond to the charges and tell me what they were for. At first they said it was negative escrow. Then it was they didn't know. They transferred me multiple times to the same dept that " couldn't help me '' until eventually I gave up. I've requested a detailed billing of the foreclosure charges. They have yet to supply me. If I don't pay right on the XXXX of the month, they call me excessively and leave messages. When i call to find out the status of my Loss Mitigation, no one is ever available to help me in that dept. Instead, they harass me about when I'm going to pay my bill.
My Loss Mitigation paperwork has been on file with them for about 5-6 months, and I have yet to hear anything about it. I call, and they always need something else that was never requested before. I really feel like they are playing this out till my home forecloses. They know that I am recently divorced, and my income is limited.
|
| 08/13/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
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On XX/XX/XXXX I attempted to payoff my HELOC with Flagstar Bank ( $ XXXX ) on Flagstar Bank website but received an error message that I could not make a payment online and to call XXXX. Once I got through to a Flagstar representative, I asked why my account was blocked from making a payment online and I was told she didn't know but could make the payment over the phone. I asked to pay the outstanding balance of XXXX $ XXXX but was told the most I could pay at one-time was $ XXXX per day. I said " ok '' to reduce my outstanding principal balance and reduce my interest charges.
I then confirmed on the website the payment went through ( which it did ) and noticed that I was charged a {$30.00} fee for making the payment over the phone with an agent. This was not disclosed to me and I had no alternative route to make a payment and feel this was very deceitful and deceptive by Flagstar.
Additionally, I was also able to schedule a second $ XXXX payment for the following day ( XX/XX/XXXX ) on the website ( which I scheduled ) and I incurred no fee.
On the morning of XX/XX/XXXX, I attempted to pay the remaining ~ $ XXXX balance on my Flagstar Bank HELOC and again received an error message stating I had to call XXXX. After be hung up on and transferred several times, I was connected with a representative in the mortgage department.
She was able to assist me in scheduling the ~ $ XXXX payment and offered to close my account as well ( this option was not offered when I spoke with a Flagstar representative on XX/XX/XXXX ). She was very helpful and did disclose that I would be incurring a {$30.00} fee ( even though my HELOC has no prepayment fees ) because I made a payment with an agent over the phone. I had no options to avoid this fee and am infuriated that it cost me {$60.00} dollars to pay off my loan because the website wouldn't allow me to make payments.
|
| 10/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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|
I signed insurance funds to Flagstar mortgage in the amount of XXXX the HAF program also gave XXXX on my behalf to pay mortgage off according to payoff statement provided by Flagstar. Flagstar has on processed the half payment and not my Insurance payment advising they now want an additional XXXX and now still have me behind 2 payments. They sit interest as well as attorney fees ( the latter should have definitely been included in the payoff and the interest is ridiculous as the payoff amount has only changed a few XXXX dollars since XXXX but somehow I am XXXX short. They advised me they are awaiting attorney fees which they should already have. How can they offer me a payoff and then process the funds in a way that does not allow me to pay it off. They keep charging me interest even though they are responsible for the extended time it has taken by not supplying me with the payoff statement in a timely manner and then once check was sent to HAF they could not find and none of this is being taken into consideration. If you look at the payoff letters they have sent me more than once the funds they have are more than enough to payoff my house. There should be no more attorney fees. The foreclosure case was closed and I have been dealing with Flagstar directly for over a month now. I would like my home to be paid off and in a timely matter. I also requested a copy of the letter from the state telling Flagstar how to apply the funds. I have requested this three times in writing and I have yet to receive. If anything due to the many errors Flagstar has made ny account should be paid off immediately. They refused to apply the intestacy laws published by the cfpb to allow me to assume my mortgage and now refuse to pay off ny loan even though they provided the documentation to HAF and my myself informing us that this was enough to cover the complete mortgage.
|
| 11/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
|
|
I applied for a refi loan at Flagstar Bank. I was supposed to get a 2.99 % rate that i locked in at, well the banking loan officers couldnt get it done in the time period they promised us they could. So we had to take the next best rate at the time. Which was 3.24 % Some how after the rate increase we were able to close on the loan no problems. Flagstar Bank insisted we have our morgage payments come out of a account with them on a automatic basis. So we opened a account for that purpose. 3 times out of six they didnt take the payment money from our account and insisted there was not enough money in the account to make the payment. Later we found out that the newly hired tellers were depositing our home payment money with a longer than normal hold on the deposit. Then our home taxes went up. Which increased our home payment. Flagstar failed at attempting to let us know of that change. So the latest attempt on paying our monthly home payment failed again. Also with no notice from Flagstar. So when i noticed the money still in the account, I went to the branch to find out what the problem was. That same day i added money to the account to make things right. And was assured things will be fine from here on out. Today i took another check up to pay the increase on my home taxes only to find out that Flagstar didnt accept my home payment again. after just addressing the issue at the branch 10 days prior. As they keep blaming us for all the flaws in there system. All the while incurring late fees that we did not deserve. And now they expect us to pay our mortgage with a certified Cashiers Check for the next 6 - 8 months as if it were our fault that their inexperience help couldnt do their job correctly. Flagstar totally dropped the ball from the begining and has done a horrible job ever since and will not even try to make it right with us as a customer.
|
| 06/03/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
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I have been paying my mortgage through online bill pay every single month for over two years on the XXXX of the month. On top of that I am over paying, the amount due is {$1100.00} and I am paying {$1200.00} every month. I used to be paying so that my payment was received by XXXX Bank in full on the XXXX of every month but their computer system processed that as an extra payment towards my principal and then charged me a late fee the following month, which is why I started paying in full on the XXXX of every month.
Tonight, XX/XX/XXXX, at XXXX PM I received a robocall from Flagstar Bank telling me that they had an important message for me about my mortgage and to hold on the line. I stayed on hold for over 15 minutes before their customer service rep got on the phone and told me that she was a debt collector attempting to collect a debt. I asked her what month 's payment I had missed and she told me that the only payment that I was " late '' on was the payment that is due yesterday, and which I legally have until the XXXX to pay.
I told her to look at my account and my payment history of over paying on my mortgage every single month and asked why I am getting harassed and why my time is being wasted by Flagstar Bank. She told me that it's just a courtesy call and she reviewed my account and saw that, as I told her, I'm over paying on my mortgage by an automatic online bill pay every single month.
I told her that I don't want these harassing phone calls from Flagstar bank unless I'm actually late and that I am upset about being called and told that I'm late when I'm not late and I'm over paying on time every single month.
Attached is my mortgage statement and payment history with Flagstar bank which documents that I am over paying every month and I am not late and I shouldn't have gotten that harassing phone call from their robocaller.
|
| 02/08/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
* on XX/XX/2021 I applied for a re-finance to my existing mortgage with Flagstar Bank ( loan XXXX ) with some additional cash out to cancel credit card debt. total loan was for {$140000.00} agains the equity of my home ( appraised at {$530000.00} ) .I got a loan estimate and a conditional approval letter as of XX/XX/XXXX and XXXX ( attach XXXX and XXXX ). I was given a new reference for the new loan ( XXXX ) and a interest rate of XXXX locked until XX/XX/XXXX attach XXXX * As underwriting for the loan progressed I provided the required information for their processing. I got also letter from XXXX XXXX indicating that they were handling Title insurance and loan closing. ( attachmen XXXX ) All seemed to be on track and I got a letter of acknowledgment on XX/XX/XXXX ( over 60 days from my initial application ) that all was in order and that final approval was inminent. ( See attachmen XXXX ) * Around XX/XX/XXXX however I got a phone call from loan officer XXXX XXXX indicating that my loan had been declined. I tried to find reasons for the declining and only was told I was not qualified. No documents, no letters and no emails were sent to me with detailed information on this declination, I tried to communicate with loan officer and supervisors of Flagstar several times on days ahead to no avail, On my loan portal however, the status of the loan was of : '' Conditional Approval '' with the rate still locked until XX/XX/XXXX After complains to Flagstar loan department I got email 7 days ago indicating that some one was going to communicate with mi, but to date I have not received any call from then, nor any detailed reason for the loan declination ( see attachmen 4 ) .To date, status of loan is of conditional approval, ( se attachment 4 ) but rate has been unlocked ( attachment 5 ) which was not suposed to be done until XX/XX/XXXX ( attach 5 )
|
| 01/18/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I applied for a loan modification with flagstar back in XX/XX/2018. After reviewing it they say wasn't eligible. I never got a denial letter. Called them daily telling them I never received the denial letter. Flagstar told me to write it up and send it in and include new income. I did exactly what they told. I called 2 sometimes 3 times a week to check on my appeal. They kept saying it was being processed. They even have been rude. You can pull their phone records. They are unprofessional. Ok finally you got supervisor on the line and she told me to send in my contributor receipts I did. Ok called back something it is being processed and they have 30 days to come back with a response. They did not look at my new income at all. They automatically said it wouldn't work. So on the last day a loss mitigation representative XXXX called to say that the underwriter needed 30 days of pay stub. I have been calling 3 times a week and never was told this. On their loss mitigation package it clearly states to send in 2. I said ok I will upload them tonight. Well she assured me she will te the underwriter. But then I get a call back from the XXXX stating that I have to reapply. I said why because it is passed your 30 days. That is not my fault. I have been in communication with flagstar. I am XXXX now because I did request to speak with a supervisor about the situation never received a phone call. It has been 3 week now. I sent back the application the next day with supporting documents. My loan is back in foreclosure with a sale date. Now everytime I call I am missing something. I uploaded everything they ask me to ... the loss mitigation XXXX stated she see the documents but the loan processor XXXX doesn't. They are trying to foreclose without helping. I need help ... please I am XXXX. They are doing the exact same thing they were made to pay for.
|
| 08/13/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
In XX/XX/XXXX, I started to loss my jobs due to a lack of retail sales. Therefore, I have gotten behind on my mortgage payments. I have constantly spoken with Flagstar Bank to keep them updated on my situation. Currently, My home is in foreclosure and I have been attempting to do a loan modification with them since XX/XX/XXXX. I have had NACA working with me to prevent this forclosure and handling of documentation that needed to be sent to them. My package for a loan modification was sent to Flagstar via email on XX/XX/XXXX and they have as of yet to review my file as of yesterday XX/XX/XXXX I was told they hadn't looked at my package. Today I was told my loan modification was denied on the XX/XX/XXXX when they haven't even looked at my package. I am currently working for XXXX and XXXX XXXX companies to try and make ends meet. I feel my husband and I, are being discriminated against due to the fact that my husband is completely XXXX with XXXX XXXX. This disease takes your eyesight and hearing at a very young age. I feel I am being bullied because I am a woman and am unaware of the proceedings that happen during loan modification. Every time I call Flagstar I get different information from different agents and my NACA representative has also had the same issues. I do not understand how they can deny me a loan modification without even looking at my package. I have received a letter from an attorney giving me a forclosure date and intent to sell. I do not wish to lose my home I would like to work out something with the bank but they aren't giving me any options at this time because they are saying I am too late when I have given them 39 days to look at my loan modification package. The only notification I have received from Flagstar bank is payment stubs and then a letter from an attorney stating a sale date and intent to forclosure.
|
| 04/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Company acquired our mortgage from original lender last summer. At the time, we were told that all practices with previous lender would be assumed by the new company. One of these was the annual payment of our county taxes. As we had not any issues with original lender, I did not worry about any issues with the new bank. However, the check writing company used by the new bank improperly coded the annual payment made in XX/XX/XXXX such that half of it was sent back. I was never notified of this error. Rather, I became aware of it later in the fall ( early XX/XX/XXXX ) when I received an invoice from our county tax office indicating that I owed the second payment. When I called the tax office to inquire as to why, I was told of the check writing company 's mistake ( again, I never received any notice from the new bank as to this error ). Moreover, I was told that the company had realized their error in the previous month and were working to make sure it was not repeated going forward. However, the company made no effort to correct the past error. I called the new bank to inquire and confirm that they would be making the 2nd payment. I was told that they were working the issue and would pay the taxes in time. Trusting them, I wrongly assumed that everything would be properly taken care of. Thus, i was very disappointed to see that my taxes had been paid after the deadline ofXX/XX/XXXX and that I was therefore charged a 1 % late fee. When I called the bank to complain in mid XX/XX/XXXX, I was given the run around and only recently told ( after multiple follow up calls ) that it was my fault that the bank was late in paying my taxes - and that they therefore would not be reimbursing my account the 1 % late fee incurred. The exact reason for this reasoning is still unclear as I thought that was why I paid into an escrow account.
|
| 10/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am writing the CFPB because Flagstar has not properly investigated this account. They are not looking into any information I am providing in regard to the erroneous late remarks on my credit report.
This company has violated RESPA as well and I need this is be properly investigated.
This is for loan number XXXX. Property address : XXXX XXXX XXXX XXXX, XXXX, UT XXXX.
This loan transferred from XXXX XXXX to Flagstar Bank in XX/XX/XXXX.
In XX/XX/XXXX, I informed XXXX XXXX of an address change as the property address your company has on file is a Rental Property and we were not residing there.
I was told by XXXX XXXX that the address was updated.
XXXX XXXX transferred the loan without my knowledge to Flagstar in XXXX. I received no welcome call, email or letter regarding this transfer.
I spoke to a representative named XXXX from Flagstar on XX/XX/XXXX and she stated she agreed that this was a solicitation issue and they did not properly inform me of the transfer.
Flagstar is also violating RESPA as I have 60 days to pay anyways once it has been transferred.
Flagstar responds stating this is accurate with NO OTHER INFORMATION. I have asked multiple representatives to explain how this is accurate and they are unable to.
This is NOT accurate information AT ALL. I asked for call transcripts to be transferred from the beginning of XXXX from XXXX XXXX to Flagstar because Flagstar can only see calls from XX/XX/XXXX to now.
I attached my proof from USPS that clearly shows Flagstar was sending the information to the wrong address. This is an error by XXXX XXXX since they did not change the address when informed. Flagstar also did not properly update this information. I was NEVER informed of this transfer and Flagstar can see I have never been late on this account until they wrongfully forgot to update my address.
|
| 12/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our home loan was sold to Flagstar Bank in XX/XX/2020, with a new payment due XX/XX/XXXX.
Having recieved short notice, I made our payment by paper check, though the mail. The payment was processed with out issue.
For XXXX 's payment, I proceeded to set up an online account through their portal, XXXX. I attempted to pay for XXXX, only to discover, about 10 days later, the payment had been reversed. I did this with the same checking account that the first payment was drawn from. Thinking there was an error, I called to see what the problem was, and was told Flagstar was " unable to find '' our bank. I reentered routing and checking numbers and tried again. This payment was also reversed. Each attempt at payment and the reversal take an excessive 5-8 days. I called again, issued a paper check by mail and the payment was eventually withdrawn.
My husband attempted to straighten out our online account for XXXX. He was on the phone with a representative for 30 minutes. They reentered the banking information together on the phone. We were told that the routing number correctly identified our bank, and that the account numbe was accepted. Much to our dismay, this payment has also been reversed. I once again mailed a check on XX/XX/XXXX. Today is XX/XX/XXXX and it still has not cleared.
Yesterday, I recieved a letter from Flagstar stating that because of our history of failed payments, they will no longer take payment from us in any form other than a cashiers check or wire transfer.
This company is treating us as if we are indigent, when it is their payment system that will not allow us to pay. I would love nothing more than for them to take our money, which we have in ample supply.
I am not optimistic that filing this complaint will help us any time soon, but this company requires some attention for their incompetence.
|
| 06/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I was notified by XXXX XXXX County Tax authority that my Homeowners taxes were past due in the end of XXXX. I immediately notified my bank ( Flagstar ) of the problem since funds for taxes were in Escrow and should have been paid by Flagstar. The bank informed me that they would research the problem and issue a payment to my tax authority within 10 days. After more than 10 days, a tax payment was issued and deducted from my escrow account on or about XX/XX/XXXX. That tax payment was rejected by the county since the funds were not sent in a certified manner as the county requires for delinquent taxes. On XX/XX/XXXX a second amount was deducted from my Escrow account by Flagstar in order to pay my taxes with certified funds as the county requires. This caused my escrow account to go negative. Within several days, the original amount that had been deducted was refunded to my escrow account. By XX/XX/XXXX, my county tax authority had still not received the second check of certified funds which were supposed to be overnight-ed on XX/XX/XXXX. I was provided a tracking number for the check from XXXX. This tracking number was created but never activated according to the XXXX tracking service. On XX/XX/XXXX, I paid my homeowners ' taxes directly in order to prevent a tax certificate from being issued for my property. I provided proof of this payment in duplicate to Flagstar as they required. As of the time of this writing ( XX/XX/XXXX ), I have still not had the original amount of the taxes that I paid refunded to my Escrow Account ( more than {$3700.00} ) by Flagstar. This amount must be refunded before the bank will run a new escrow analysis and send me a check for the difference so that I can be made whole for the more than {$4000.00} ( Including late penalties ) that I paid out of pocket to satisfy my tax requirement.
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| 06/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My wife and I are both XXXX with excellent income, assets and credit scores, and previous success over many years in obtaining mortgages and refinancing.
We applied to Flagstar Bank on XX/XX/2021 to refinance the mortgage on our home.
On XX/XX/XXXX they provided us with a Loan Estimate and on XX/XX/XXXX promised in writing Lender Credits of {$2500.00}.
They provided a conditional Approval letter on XX/XX/XXXX and indicated that the estimated closing date was XX/XX/2021.
It is now more than 20 weeks since we applied, and during that time they have asked us to upload over 100 documents, often asking us repeatedly to upload documents which have already been uploaded and can clearly be seen on their website.
The delays caused by Flagstar have led to expiry of some documents such as payoff statements, requiring us to re-obtain and re-submit these.
As each month has gone past, Flagstar has asked for updated bank statements and other documents month by month, in spite of already having detailed financial records and tax returns for the last three years.
They have issued multiple Loan Estimates, each having higher costs, and including unrealistic and probably untrue expenses such as {$3000.00} for appraisal of our three bedroom house. We will upload the latest three Loan Estimates and a screenshot from Flagstar Bank of the current Loan Status, and have thorough documentation.
We have attempted to resolve these issues with Flagstar Bank directly, without success.
We consider the demands from Flagstar Bank unreasonable and suspect that they are a delaying tactic, and that Flagstar is attempting to evade its commitments and promises.
This behavior by Flagstar Bank does not appear to be consistent with truth in lending.
We are aware that other potential customers of Flagstar Bank have had similar experiences.
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| 10/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On Monday XX/XX/XXXX, I emailed per their guidelines a one time {$1200.00} abatement statement from our tax department. Our taxes annually for the XXXX XXXX year were approximately {$10000.00} prior to this abatement. Flagstar stated that if they had questions or needed follow up information they would reach out. We heard Nothing.
On XX/XX/XXXX we received a new escrow analysis that they had instead LOWERED our entire taxes to {$2100.00}, or the tax abatement x 2. This significantly affected our payment as you can imagine. And if their employee would have just actually read the statement it would have been completed correctly.
Since that day I have no less than called 10 times to have this situation corrected and as of today XX/XX/XXXX I have been called " irate '' in their notes as well as likely other things and the situation remains the same. Most recently I have been told the new escrow statement has been issued but won't show up online for days and they're still unsure how this will effect the payment. Additionally, they issued a refund of an obvious overage from the XX/XX/XXXX analysis and my XXXX payment is coming due which is likely creating a clear under value in the account.
They have been nothing but misunderstanding of the entire situation. They have admitted to not following protocol SEVERAL times. They stated that they always check with the county ( in our case city ) to confirm the tax amount before abatements are processed. But, if that was true, then how did ~ {$8000.00} in taxes go missing. They have blamed this entire situation on their XXXX XXXX, however, since they are the servicer of the mortgage it truly falls on them. As a industry professional I was understanding of this for the first couple weeks, but we are now a month in and we still have no resolution and no help from Flagstar.
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| 06/16/2022 |
Yes |
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, I received a notice from my county tax office that my taxes for XXXX had not been paid. I contacted Flagstar and opened a case. They said I would receive an e-mail in 7-10 days that it was resolved. I never received the email so I called again on XX/XX/XXXX. The person I spoke to said they were doing a re-analysis on my escrow and I would receive an email to let me know it was resolved. I then received an email on XXXX stating it was resolved and received an overpayment refund of {$320.00}. On XX/XX/XXXX, I received a certified 2nd notice stating my taxes from XXXX had still not been paid. I called again. They assured me they would take care of it and I would receive an email when it was resolved. On XX/XX/XXXX, I received the email and a second overpayment refund of {$12.00}. On XX/XX/XXXX, I received a final notice from XXXXhe county that my taxes had not been paid. I called the county office this time and they informed me that back in XXXX, XXXX had contacted them and asked for a balance, but had never made payment. I called Flagstar again and was assured it would be resolved and I would get an email. I received an email on XXXX, almost a month later, that it was resolved. I then received a notice that my mortgage payment was going to be {$150.00} more starting in XXXX due to a {$970.00} escrow shortage. I called on XXXX and spoke to a manager who stated I would receive a call back once they did another escrow analysis. I received an email stating it was resolved and no phone call. The mortgage payment is still {$100.00} more than what I was paying. I do not feel I should be paying extra now due to multiple errors on their end. If my taxes had increased, I would understand. However, this is something they should have been able to fix and clear up after the very first phone call back in XXXX.
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| 08/03/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Follow up to previous complaint filed against Flagstar Bank. On XX/XX/22, XXXX from the Office of the President called me and confirmed that I was given erroneous information in regards to my construction-perm loan. However, they didn't believe that I was mislead into falsely paying off a mortgage even though they were supplied with emails showing this was part of the approval process. They had to turn full circle from their original reply saying that I didn't have a loan in process and that they didn't see anything wrong. XXXXXXXX XXXX direct statement to me was that they did error and that I could resubmit my loan application for approval. All this after interest rates have risen and the economy has entered a recession. I already had a lock on a rate that is no longer valid. It seems that they know they made multiple errors on this application but no one wants to take responsibility for the errors. I also informed her that taking down all the information related to my application was a violation of the freedom of information act. They don't want the communication available to me because it will prove that they mislead me during the last stage of my original loan being approved. We were 2 weeks from closing on the loan before they required an employer statement guaranteeing 3 years of employment for my co-applicant. Nobody in their right mind, as an employer, would ever supply this to a bank. Again, the answer was re-apply so they could approve the loan but at way higher interest rates. Consumer beware. Flagstar admitted they had rouge Loan advisors and gave out incorrect underwriting requirements for this complaint. They don't care about who they XXXX over and what position they put borrowers in. Think twice before using them as your lender. Can't take responsibility for their own rouge employees.
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| 10/19/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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FLAGSTAR BANK CUSTOMER Our problem was revealed to us when we attempted to make a substantial principle payment ( {$400000.00} ) to our mortgage on XX/XX/XXXX, which is a HELOC in first lien position. This loan was established in XXXX of XXXX. Though it wasn't mandatory, which decided to establish an ACH auto payment arrangement from the beginning with the bank for worry-free monthly interest payments . Throughout the life of this loan, we would routinely make significant principle payments such as {$18000.00}, or XXXX, sometimes less. Always AFTER the 1st of the month to accelerate paying down the loan. While our latest and most significant principle payment was being held in suspense, I began to look back through the year of our principle payments in the account. I noted the ACH auto interest payments which occurred as agreed on the XXXX of each month. But later on in the month, when we would make our principle payments, the bank was taking early payments of interest and thereby systematically diminishing the affect of our principle payments. There is no escrow account. We pay all other costs, eg insurance, taxes, etc ourselves. The bank acted outside of the ACH agreement and never informed us that it would do so. I would never have made unnecessary or early interest payments to the bank knowingly. I have demanded that the bank return every payment of interest that it took outside of the ACH agreement ( those payments it took before or after the XXXX of each month ) and return that money to us by applying to the principle balance as we had intended. I have been spending long period of time on hold and speaking to dozens of unhelpful people for days now. I have gotten quite the run around. My contact person last said the bank may be willing to go back 90 days. This is unacceptable. It's theft.
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| 04/13/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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Regarding forbearance, which I engaged until XX/XX/XXXX. In XXXX, I signed modification papers, sent them and made the first payment in XXXX. Then I sent the second payment in XXXX and it was returned to my bank. On XX/XX/XXXX, I contacted Flagstar about it and was told they hadn't returned any payments - I showed them proof but they keep ignoring my request for help - and the fact that I'd notified them in XX/XX/XXXX of my divorce and Successor In Interest status. I have gone back and forth with them on several issues, to which they want to verbalize but do not want to put information in writing to send to me so I can actually look at it and make actual INFORMED decisions, unlike the modification I was forced to do in XX/XX/XXXX and the verbal arrangement ended up not matching the written - choice was sign it after making payments for 3 months or lose my house.
In XX/XX/XXXX/XX/XX/XXXX, I submitted information after the forbearance had continued, to the loss mitigation department. They send letters stating information is missing and I keep resubmitting what is on the list but they won't send me a list of what's missing only a notice.
They have not complied with several requirements - some of which deal with things being done in a timely manner. I file complaints, they jibber jabber and then the complaint gets closed even though all I am asking is for information about financing, missing documents, etc to be sent to me in WRITING - whether it be by Fax, Email or Mail. And they simply flat out refuse that they don't have to put anything in writing at my request..I have to call and talk to someone - from the same department that misled me two years ago. I have financing set up with another mortgage company but until this matter is resolved by Flagstar I can't move forward to assume the mortgage.
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| 07/07/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My wife and I have an automated payment setup for our mortgage each month. The auto payment is scheduled to deliver the payment XXXX days early each month and that is XXXX days earlier than the due date, not the extended grace period. Apparently, after receiving our early payment, Flagstar realized that we were off by XXXX because they had reassessed our escrow. However, notice of this reassessment was never received. On Sunday, XXXX XXXX at XXXX, we received a phone call from Flagstar requesting a call back. We immediately returned the call and were treated with an aggressive and rude representative telling us that we were late with our payment and had not paid in full. We were accused of having received and ignored the notice of the increase. However, we had never received the letter and at that point were still not late. In fact, we still are not late as the due date on the notice is XXXX XXXX.
Despite the rudeness and aggressiveness, we simply asked what choices we had for payment. We were told that we could pay a fee of {$15.00} and pay over the phone, or since we were n't late, we could pay using online banking for no fee. We stated that we would do so immediately and the representative said they would note that in our file. We then went on to our XXXX account and made the payment, while also changing our auth payment setting to reflect the change. XXXX shows the payment was made today.
On Monday XXXX XXXX, we came home from work and found the notice that had apparently been sent previously according to the representative, in the mailbox, proving that we had never been given notice of the change. Since that time however, we have received no fewer than XXXX calls per day harassing us and asking us for payment. We have continually told them we made the payment and again, we are not late.
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| 02/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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For about a month I have been trying to get my mortgage company Flagstar Bank to release monies that they have from my insurance company XXXX to pay bills I have encored to restore my property due to the Glass Fire that happened on XX/XX/2020, at XXXX XXXX. {$260000.00} is the amount they have. I have given them XXXX in bills and canceled checks I have paid. They say first draw is XXXX. I requested an inspection one week ago and no one has called, and Ive let them no twice about this. I have an additional XXXX in bills I have submitted. One of which is {$35000.00} from my contractor XXXX XXXX. He has signed all the forms and a conditional waver of lean for this amount. At XXXX XXXX on XX/XX/XXXX XXXX from Flagstar Bank called. I have the recording of this as she left a message. She stated that they need another waver of lean for the estimate of damage in the amount of {$390000.00}. That would mean my contractor is signing his rights away and he is not willing to do that. I do not know the law, but I believe that is an illegal practice. The only money they will get is the. {$260000.00} and we are rebuilding another way as it was our study and outbuildings and landscaping that was destroyed. We are building a pool house and will be putting our money into this. I called Flagstar Bank today and recorded the conversation with their permission. They were not able to get me a supervisor. Same as always. I believe 5 times I have tried via the phone and several times via e-mail. The representative said that they just need the lean papers signed. I asked for them to send them over via e-mail and it never happened. I have asked and demanded several times for them to release the first draw of XXXX and pay my contractor the {$35000.00}. They change the rules all the time. Please help.
Thank you, XXXX XXXX
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| 06/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I was double charged on my escrow for the home insurance payment last year - {$800.00} on XX/XX/XXXX and then {$810.00} on XX/XX/XXXX. My husband and I tried contacting the Mortgage Company ( Flagstar ) to see what happened - apparently the first check issued ( {$800.00} on XXXX ) is not enough to cover the total due amount.
Flagstar issued a second check on XX/XX/XXXX for {$810.00}. Flagstar deducted both in our escrow.
On one of the calls Flagstar was saying both checks has been cashed in by the insurance company ( XXXX XXXX ) based on their records. On another call where I was with XXXX XXXX ( insurance company ) and Flagstar Bank ( mortgage company ) - XX/XX/XXXX sometime XXXX to XXXX XXXX, XXXX XXXX confirmed they did not cash in the other check ( {$800.00} ) and the representative from Flagstar Bank confirmed that the other check was not cashed in. Flagstar said they will check with their department. Maybe 2 to 3 weeks after that my husband called and he was able to talk to a team leader from Flagstar - the team leader said they will try to ask approval for a refund from their leadership/upper management. Today, XX/XX/XXXX, I did a follow up on the refund request and the representative I talked to didn't even tell me anything about it. He said they'll have to contact the insurance company again. It's like they don't keep a trail of what is happening in our case or they just want us to run in circles. I asked him what the status of the refund request was, and that's the only time he said it was rejected! He was purposely leaving out that information from me, it is so frustrating. I work fair, I pay fair, and I live fair. I just want back the money that is rightfully mine.
Up to this day we did not receive anything - not a check in the mail or not a refund in our online account.
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| 08/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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I was under a Forbearance Plan due to Covid hardship. On XX/XX/2021 I called my mortgage company, Flagstar Bank ( spoke to XXXX @ XXXX XXXX est ), to let them know I was ready to start making payments and wanted to Defer any outstanding balances during the forbearance to the end of the loan. They instead said they could do a Streamlined Modification and would mail me paperwork. They insisted that if I did not like the terms I could still do the Deferral. I received the paperwork about 2 weeks later and it made no sense to me ; the interest rate stayed the same, my monthly mortgage payments went up and they wanted to increase the term of my loan by 10 years. I called them back on XX/XX/XXXX @ XXXX XXXX and spoke to XXXX and told her that I did not want to modify my mortgage ; I just wanted to defer the outstanding balance and restart my payments. She said that they had to approve my Deferral and it would take about a week. On XX/XX/XXXX @ XXXX XXXX XXXX called me and said that my Deferral was approved and that paperwork would be sent out. I never received the Deferral paperwork and called 4 more times in XXXX. They said they would contact a supervisor, could not explain why my paperwork was never mailed, and then they sent me a Loss Mitigation packet to fill out. On XX/XX/XXXX @ XXXX I called back told them I do not want to modify my mortgage I only want to Defer outstanding balance and start making payments. They said there is nothing they could do and they are waiting on management. According to XXXX XXXX website, my mortgage backer, and Flagstar Bank I have the option of doing a Deferral. They can not explain to me why the Deferral was approved and paperwork was never mailed. I do not want to run out the clock and lose my home because of errors by the bank. Can you please help me?
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| 06/09/2022 |
Yes |
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- Trouble during payment process
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Web |
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During the pandemic, Flagstar Bank allowed us to put our mortgage on hold ( not sure if it is a forbearance or deferment ) because my husband lost his job. I have been trying for at least 8 months to get them to properly process a Partial Claim so we can resume making the mortgage payments. I currently do not have access to my Flagstar online account. I signed and had the initial forms notarized and returned them to Flagstar only to have them send the forms again in XX/XX/2022, but with my husband 's name on some of the pages. They did not include an explanation as to why the forms needed signed with his name. After speaking with several people at Flagstar, I learned that even though he is not on the mortgage, because we live in Minnesota, FHA requires him to be notified of the Partial Claim agreement. We signed and had the forms notarized and returned back to Flagstar only to find there was another issue with the dates and the forms had to be signed again. They sent the forms and did not include my husband 's name. I called them and the woman told me to return them unsigned with a note explaining why. She also said she would issue the new forms and send them. I never received them but continue to receive notices and calls for my past due mortgage. I have called or talked with Flagstar no less than 15 times, asked for my issue to be escalated, asked that my issue to be escalated to the Office of the President of Flagstar ( which they told me was not possible ) and have still not sent me the proper forms. I would like to have had my mortgage refinanced but that is not possible now because the interest rates are a lot higher. Flagstar also told me that I couldn't refinance until 6 payments were made, even though it is listed as one of the options under the Terms of the Partial Claim.
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| 12/16/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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On XX/XX/2019 I wrote a letter to our Mortgage Bank as we've been making late payments on our mortgage. We haven't missed a payment but being continuously late is not good.
Last year we went into Bankruptcy, Chapter XXXX, because we had money stolen from our checking account due to a breach on XXXX. We only lost {$8000.00} but that was all the savings we had in order to pay our Mortgage payments on time.
As time went on my husband was diagnosed with XXXX XXXX XXXX. The amounts we had to pay for tests and new medications really took a toll on our finances.
My husband is XXXX and I am XXXX. We have tried looking for jobs but no one wants to hire us when they find out how old we are.
We have reached out to our Mortgage Bank, Flagstar Bank only to be given the run around and told they are working on a solution without ever writing or communicating with us. I constantly call to find out the status of our request and be told we are missing documents. I have sent documents 3 times. I just called again on XX/XX/2019 and was told that I need to re-apply as the documents are not legible. Really? Why wasn't I told this before. I told them that I never receive any kind of mail from them and have to constantly call in order to see if anything is being done.
My husband and I are so stressed and desperate to come up with a solution. We have asked for a forbearance plan of 2 months in order to catch up and make the monthly payments on time with no late fees in the future.
If we have no choice we will eventually have to sell our home. We have accumulated about {$50000.00} or more in equity, so a forbearance plan would be ideal.
We have been working with Flagstar 's Loss Mitigation Dept. and now have to re-submit all the paperwork, which is huge.
Can you help us?
Thank you in advance
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| 08/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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XX/XX/2020 - We approached Flagstar Bank, who is the lender of our existing mortgage, for a refinance. We were offered a competitive interest rate of 2.875 % with 0 points for a refinance. We completed the loan application and submitted the requested paperwork by XX/XX/2020. We were given an " estimate of completion ( i.e., loan approval ) '' date of XX/XX/2020, and an estimated closing date of XX/XX/2020.
XX/XX/2020 - The lender contacted us requesting additional information ( e.g., copy of driver 's license, homeowner 's insurance declaration page ).
XX/XX/2020 - We received the Loan Estimate Statement. Instead of the 0 points we were told when we applied for the refinance, there was a charge for points of .341 %. We informed the lender that this was not the initial agreement. After being told by the lender we'd have to restart the loan process and pay off a 2nd trust deed to get 0 points, we agreed to accept .341 % points in order to close on schedule.
XXXX XXXX -We were given a list consisting of 12 additional items needed for loan approval. Those items were provided to the lender in a timely manner ( i.e., within 24 hours ). Since that time there has been no attempt to contact us or respond to our request for an update on the loan status.
The loan did not close on XX/XX/2020.
XX/XX/2020 - After not hearing from the lender we, again, requested an update from the lender about the loan status, and the anticipated date for closing escrow.
XX/XX/2020 - Still, no response from Flagstar Bank. Our rate lock will expire on XX/XX/2020 This is speculation, and feel free to remove this statement if it's deemed inappropriate, but we're wondering if they overpromised on the interest rate and are letting this drag out until the interest rate either drops or the lock expires.
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| 05/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank, XXXX XXXX XXXX XXXX, MI XXXX is engaged in an unfair and deceptive practice with regards to making mortgage loan payments.
Our mortgage was recently transferred to Flagstar so I called to set up recurring payments. I was asked if I would like to set up bi-monthly payments that would save on interest costs over the life of the loan.
I know the difference between bi-monthly and bi-weekly. I specifically asked the specialist if the payments would be taken twice per month, reducing the outstanding principal with each payment, thereby reducing the interest paid monthly to reduce the term of the loan. She responded yes that was the case. I asked the question again, just to be sure of what was being offered and again she answered in the affirmative.
I agreed to have the paperwork sent to me, but upon reading it, realized the agreement did not match what I had been told on the phone. The agreement would take the normal monthly payment ( e.g. {$1000.00} ), divide it in half ( {$500.00} ) and deduct that amount from my checking account every 14 days ( 2 weeks ), not twice per month. So there would be months where three payments would be made instead of two. These payments would be taken and held in advance of the due date, so even though I have lost the use of the funds, it would not count towards principal reduction. Additionally, the {$500.00} example payment would be held and unapplied until a full {$1000.00} payment is deducted. So, the 'benefit ' of the program would only be realized at the end of the year.
I understand that the paperwork states bi-weekly but that is not how it is described on the phone and sold to the consumer. Furthermore, the consumer should get immediate credit against the principal balance, for the deducted funds taken every two weeks.
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| 01/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I recently refinanced my home and the loan was sold/transferred to Flagstar Bank within a month or so. Rather rather than make the regular payment of XXXX each month, I chose to pay {$500.00} each week which I thought would be applied to the mortgage balance on date of receipt and help reduce total interest paid and result in paying the mortgage off sooner. See mortgage statement in attachments whichwas pulled from the XXXX website. I received a notice that they had not received payment. I called customer service and they applied the payments on the day I called, not on the date the payments were received.
Is this legal? Can they hold payments that I send to them without crediting my mortgage?
Date Description Total Amount Payment Principal Payment Escrow Payment Interest Payment Fees/Other Charges Payment Suspense Principal Balance Escrow Balance XX/XX/XXXX Reversal XXXX XXXX XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX Payment XXXX XXXX XXXX XXXX
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| 03/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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I am a severely XXXX Veteran with a VA mortgage with Flagstar Bank. We have never been late or missed a mortgage payment. On XX/XX/XXXX, my families home was completely destroyed in a fire, unrelated to a Federal Declaration. Upon inspection we were informed that the home would take upwards of a year to be rebuilt and due to misinformation given by Flagstars insurance department we found out that we lacked homeowners insurance and are responsible for paying for the rebuild out of pocket. We immediately contacted Flagstar and requested information on assistance or options to avoid losing our home and were directed to apply to loss mitigation. We submitted the application and documentation due to the extreme hardship and additional costs related to rebuilding our home, paying for temporary housing in the interim and replacing everything in the interim. We were approved for a special forbearance plan effective XX/XX/XXXX that suspended all payments for 7 months and were directed that if more time were needed to submit a letter with the request. Prior to and after the approval we were asking Flagstar staff how the loan would be reported if we were approved for a loss mitigation plan and were told that Flagstar would report that we were in a payment plan due to a disaster, but once the plan was in place Flagstar has only been reporting that we are in default and not that there is a approved payment plan in place and agreed to due to the disaster we experienced. As its being reported presently, it looks as if we are simple not paying our mortgage.
Ive contacted Flagstar multiple times since XX/XX/XXXX to discuss how they are reporting to the bureaus, requested that they amend and/or correct the information and Im not getting answers or responses to my requests and questions.
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| 12/22/2015 |
Yes |
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- Incorrect information on credit report
- Account terms
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Web |
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This is a long story that started in XXXX 2009. XXXX of all I am a veteran of 13 years in the XXXX and I am proud that I had the opportunity to serve my country. I was a XXXX when I came into a financial hardship and had was not paid by the military for over 2 1/2 months. Immediately when I was told that I was not going to be paid that pay period I knew I was in trouble as my mortgage was due. Well at the time I could n't get any assistance for my mortgage and started getting behind. It was n't till end of XXXX I was getting caught up, but I was n't able to pay my balance owed and the bank would not except anything less then the full amount. I just kept getting farther and farther behind and well life happened. I would continuously call and update the bank with my info trying to get into a some program to stop my home from going into foreclosure. After XXXX chapter XXXX bankruptcies filed to postpone public auction to try and get my short sale approved, the bank finally contacted me and said that my home would be going on public auction and there is nothing I can do about it. Flagstar Bank has always been a thorn in my side and to this day they continue to still be. They are reporting the full amount of the loan XXXX is still owed on my credit report and its hurting my credit in a major way. I know the home sold for XXXX which is about where I was trying to sell my house as a short sale at, go figure that. I have recently disputed my balance on my credit report and they denied the update. I also wrote them directly and got a letter stating that they wont update to the correct balance as the foreclosure is for the full balance and will stay on my credit report for 7 years, which i know but I know that the balance of XXXX is incorrect and should be reported correctly.
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| 08/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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XX/XX/XXXX - my mortgage with Flagstar bank was put in covid forebearance, under the Federal Cares Act, due to my husband losing his job due to covid impacts.
XX/XX/XXXX, XXXX I contacted Flagstar that we were able to resume mortgage payments and began a loan modification process.
XX/XX/XXXX - agreed to modification terms. The terms included a 3-month payment trial plan required before the modification can be finalized and also required to refinance with Flagstar or any other bank.
XXXX XXXX XXXX XXXX Successfully made 2 of 3 new modified mortgage payments per the terms. Last payment is scheduled for XX/XX/XXXX.
XX/XX/XXXX, XXXX received an XXXX alert of a major derogatory account comment reported by Flagstar on my credit file that negatively impacted my credit score by 116 points, changing my rating from exceptional XXXX to good XXXX. This change will impact my ability to get best refinance rate once the modification terms are fulfilled after payment # 3 on XX/XX/XXXX, among other credit and future loan impacts, etc.
I confirmed with Flagstar during multiple phone calls regarding terms of the modification in XXXX, XXXX and XX/XX/XXXX that my credit would not be affected if I accepted the modification terms to ensure my excellent credit score would remain intact. They NEVER told me a comment would be reported to credit agencies that could potentially impact my credit score.
XX/XX/XXXX XXXX I called Flagstar and they have refused to remove the comment from my credit reports.
My understanding is actions by Mortgage companies that could negatively impact consumer credit scores are protected for covid related forebearance ( including when resolving and exiting forebearance ) under the Federal Cares Act, providing all rules and terms were followed.
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| 04/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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In XX/XX/2021, we were finalizing a refinance to pay off our prior mortgage with Flagstar Bank. Our new mortgage received a pay off letter on XX/XX/2021 good until XX/XX/2021. In it was listed the total principal balance of {$320000.00}, interest due from XX/XX/2021 to XX/XX/2021 of {$970.00}, a recording fee of {$120.00}, and a per diem of {$39.00} if the payment was received after XX/XX/2021. In total, the full pay off up until XX/XX/2021 was {$320000.00}. Our new mortgage was completed and on XX/XX/2021, payment was sent to Flagstar for a total of {$320000.00} which included interest paid until XX/XX/2021. However, payment wasn't processed until XX/XX/2021. After all funds were allocated, Flagstar decided that {$16.00} was still missing and removed this from the escrow account that same day. The only way we found out about this was by logging into our account online, we weren't made aware of this issue.
Since becoming aware of this issue, we have reached out to Flagstar many times but to no avail. The specific dates are XX/XX/2021, XX/XX/2021, XX/XX/2021, XX/XX/2021, XX/XX/2021, and today, XX/XX/2021. Each time, we have spoken with a representative and their corresponding supervisors who have confirmed that something is wrong and the math doesn't add up. However, the specific departments that need to investigate this, the cash operations and management teams, aren't reachable to us by phone and have given responses that don't clarify why they believe there is no issue here. We have even asked for them to spell out all of their calculations so that it is clear why we are wrong but they have failed to do so. The only response provided have been inadequate and state that we are wrong ( they are right ) and that the month of XXXX doesn't end on the XXXX.
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| 03/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We are in the XXXX of Florida that was recently hit by Hurricane Michael. After the storm hit we received insurance checks to begin repairs on our home only to find out that XXXX XXXX XXXX had sold our Mortgage to a place called Flagstar. We had it set up to defer payments for 3 months and it would go toward the end of the principal of our mortgage. XXXX XXXX XXXX did not transfer this information over to Flagstar who is stating they will not honor the 3 month deferment and are trying to make us pay double house payments for the next 3 months. We finally were able to have them send us loss mitigation paperwork and have had to send it multiple times as they have lost it, added things that they needed etc. Here we are over 5 months later and we still have yet to begin work on our home all the while Flagstar holds our insurance money. We have submitted a request for the only work done which was a fence to be put up and we had to send that 5 times to them. I finally found out today they have just cut a check when the fence work has been completed. We have also sent over to release fund to begin putting on a roof and this has been the second time in which we have had to do this and they say now they have added things they need and I let them know it is not on their checklist and they acknowledged that I was correct. As we sit in a mess of debris and what is left of our home we have worked so hard to obtain with our son our frustrations are growing. Flagstar is collecting interest on the money that is for our repairs and we can't hardly even get the money. I can only imagine what it is going to be like when they begin tearing out ceilings, flooring and walls. This has been the most upsetting thing I have ever had to face and this company is truly a joke.
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| 05/26/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have had a loan refinance pending with Flagstar Bank since XX/XX/XXXX. To clarify, my credit, income, loan to value, debt levels, etc. are all well above any minimum underwriting thresholds. Flagstar currently owns the mortgage that I am refinancing.
I received a Conditional Approval Letter on XX/XX/XXXX. The letter had vague conditions listed to complete the loan, so I attempted to reach both my Loan Officer and my Loan Processor. The Loan Officer 's number immediately goes to voicemail every time ( dozens of calls ) and the Loan Processor 's number does not work. I have left voicemails, emails, and messages using Flagstar 's online portal service. I also have called the main line for Flagstar to escalate.
To date : From my Loan Officer : I have received 1 form email that did not acknowledge I had questions and one phone call which said things would be taken care of, but not follow up.
From the Main Line ( escalation ) : 4 separate calls have resulted in promises that a supervisor would call back, but this has not happened.
Over the weekend, I got a call from an appraiser ( 22 days after the Conditional Approval letter ) saying he got an order to schedule my appraisal, but then had a subsequent order to cancel the appraisal. I have no correspondence from Flagstar about any of this.
In the beginning of XXXX, I will have my second loan payment due since starting my refinance. Flagstar, through their incompetence, is creating unfair lending practices by stretching out the length of time of their refinances so that they may charge the higher interest rates. Either that, or they are making the loan process difficult in the hopes that I will not complete the refinance and they will hold the loan on their books with the higher interest rate.
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| 12/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I'm not sure if I'm in the right spot for a complaint or not but it's worth a shot. My conventional mortgage on my home was transferred to Flagstar Bank in XX/XX/XXXX. I've been paying {$120.00} per month in PMI on my loan. My escrow analysis was run in XX/XX/XXXX by XXXX. After reviewing the XXXX analysis, I noticed that my PMI amount increased monthly to {$240.00} per month. I called XXXX immediately ( XX/XX/XXXX ) after noticing the increase because PMI is not supposed to increase. The first representative tried to tell me my PMI amount has always been {$240.00} but I knew that was wrong, so I asked to speak to someone else. The next person told me that the additional amount was for something called a rural annual fee which she couldn't explain to me. I looked this fee up and it seems this is PMI for USDA loans in rural areas. My loan is not a USDA loan and I live within the city limits of XXXX FL so neither of these apply to my loan. She said she was going to ask for an escrow analysis to be re-completed to remove this from my account but as of XXXX. on XX/XX/XXXX this has not been completed. I called again on XX/XX/XXXX and the bank said they were going to mark my request as urgent for an escrow analysis re-run.
This all matters to me because this issue has both increased my payment starting on XX/XX/XXXX due to the additional {$120.00} per month and has also caused an escrow shortage on my escrow account in the amount of {$1400.00} which in turn also causes my monthly payment to increase again. I feel like this bank is trying to deceive people on the PMI portions of their escrow accounts. Their lack of urgency in resolving this matter or getting me an answer at all really makes me feel as though they have a deceptive practice going on.
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| 09/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I began refinance with Flagstar Bank in XX/XX/2021. The loan officer, XXXX XXXX pressured me to start the application process assuring me that it would be completed by the end of XXXX since my current mortage is already with them. It was assigned to XXXX XXXX for processing. Both " ghosted '' me for several weeks until finally I reached out at the end of XXXX when I noticed that the rate lock in was due to expire on XXXX XXXX. XXXX claimed that they did not receive my banking statements which I thought I had uploaded very early in the process in XXXX. They never notified me that it was missing. In a conversation with XXXX he contradicted himself saying both he " had to submit it to underwriting '' and that it " was submitted to underwriting. I suspect he dropped the ball. I suspect that I am being scamed because they have been dragging their feet so that I will have to pay an additional month at the higher rate mortgage - XXXX. is now due! Despite telling both loan officer and processor several times that I do not want homeowners included in escrow, the paperwork indicates that it is still included. Today XXXX called claiming he needed my bank statements and said they have " expired '' then he said he never received them. How could they expire if he never received them? On XX/XX/XXXX I had uploaded to portal, he claimed he could not see them and said that I had to call their tech department to find out why HE could not see the documents and instead he wanted me to send personal banking documents directly to him in a personal, not secure, email. That is not the customer 's job it is his. It has taken as long as 6 days - or sometimes never - to get responses to my emails and I only get responses when I call supervisors. This company is a fraud.
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| 06/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We are in the process of refinancing our existing mortgage. The process began in mid XXXX and stalled at nearly every point of the way. It is now almost XXXX and we do not even know where we are in the process. In the middle of a pandemic, they asked us to pay for our appraisal and refused to tell us when the appraisal would actually be handled. As usual, the process of getting in touch with the people handling our mortgage has consisted of ATLEAST 3 emails, 5 missed calls, and a call to their supervisor. At this point, we receive not a call back but an email telling us which documents to upload. We upload the documents, which have usually already been uploaded, and when we ask if they can see the documents, there is no response. And they do not communicate with us ever again. Then a few weeks later as we realize there has been no progress or communication, we start the process again. The workers there clearly do not understand that they work for a mortgage company and people who have a mortgage on their home in which they live in with their family do not enjoy having their entire life/savings dangled in front of them. We have been hung up on multiple times throughout this entire process, forced to sign the same documents twice, upload some documents thrice, and pay almost {$500.00} for an appraisal that is apparently never going to happen. This is already a frustrating time and instead of being upfront, they are dragging the entire process out repeatedly. And now, when I log in to the Flagstar website, it tells me some of my documents are expired. Tell me how long a mortgage company can begin a process and not finish before the documents expire? This is by far the worst mortgage company I have dealt with and would not be my last choice ever.
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| 10/02/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I am currently on a mortgage forbearance with Flagstar Bank. Forbearance began XX/XX/XXXX. The forbearance was extended through XX/XX/XXXX. Since then I have received a notice on my door to contact the mortgage company. The notice was received XX/XX/XXXX. The man that left the notice did not attempt to make contact. He hung the notice on my door and took a picture. I saw this on my ring camera. I called the mortgage company ( XX/XX/XXXX ) and was informed they would keep coming out as long as my mortgage was in a default status. I explained that I was in forbearance and was not in default at the time when entering forbearance. The rep stated forbearance doesnt stop me from going into default because I still owed and they would continue to make attempts to collect during the forbearance period. I inquired about my options at the end of forbearance. The rep started to discuss the option of mortgage deferral. I asked a question about some of the information provided. The rep did not respond yet I could clearly hear his background. I stayed on the phone repeatedly saying hello, hello? He never hung up but would not reply. I could only hear his background noises. I eventually hung up. He did not call me back and I did not call back because it was clear he intentionally was not replying to me. I have not been able to find information regarding collection attempts during a forbearance. I was on a brief forbearance with the mortgage company prior to Flagstar assuming the loan. Not once did the prior company have anyone come to my home to leave notices nor did they make any collection attempts. Clearly, I chose the forbearance option because of a temporary hardship so why would they think their collection attempts would make my circumstances change.
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| 11/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Please assist.
This is the 2nd time I have had the undesirable experience with FlagStar as a loan servicer of a home loan I have. Had a similar issue that was a few years ago but there was little recourse to get it resolved properly. I think they purposely scam on fees for extra profit.
In this particular case FlagStar had suddenly ( I mean suddenly ) became my mortgage servicer from ( actually I forget who had it before, can find out and send ). Anyway they took over my loan with no heads up notification to me. Immediately there was a {$46.00} late payment fee on the account ( not sure where it came from ). I was not going to pay it since it made no sense. There has been a couple of payments and a couple of attempts to get a hold of Flagstar, on hold for hours, never received a call back. Anyway noticed they took money not designated for late payment and applied to the late payment. Need them to reverse this and apply the payment as intended and explain to me why I have a late payment in the 1st place, since I have not been late on my mortgage payment.
Flagstar Bank, XXXX XXXX XXXX XXXX XXXX XXXXXXXX took over servicing, it looks like XX/XX/2022.
Account details ; Loan Number ends in 99 partial address of home with this loan ; XXXX XXXX XXXX Late Fee that was applied out of payment that was not authorized to do so : {$46.00} Again want the XXXX back and they should not be charging me any late fees of any kind.
Also NOTE and is the attachment found in junk folder Flagstar Bank sent email after the servicing was moved to them stating no late fee charges for 60 days, which is a lie. Since they had a late fee all along ( for what reason not sure ) and waited until the XXXX to take it out of payment that I did not authorize for that.
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| 11/19/2020 |
Yes |
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Web |
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On XX/XX/XXXX, my home was sold. Flagstar Bank, the mortgage service, was told repeatedly the sale was pending and assured me that all was fine. I received a settlement statement and forwarded the information to the title agency handling the matter. The closing occurred, I paid all fees due from me to settle the mortgage with Flagstar and on XX/XX/XXXX, while the payment process was occurring, Flagstar sent an escrow payment to XXXX XXXX, NJ for property tax. XXXX XXXX received property taxes from the title company for taxes and its been recorded with the township. As well, the deed is transferred. Flagstar is refusing to accept the wire of the mortgage payment due to an uncashed check, they sent. In addition, Flagstar is attempting to add the tax payment they sent but also interest because of their refusal to take the complete payoff. After numerous attempts to resolve this matter, via email and phone calls, Flagstar refuses to look into this matter.
My last call was XX/XX/XXXX with a manager named XXXX. I have a transcript form XX/XX/XXXX of a chat conversation with a rep named XXXX, spoke to a rep named XXXX on XX/XX/XXXX, and called Flagstar XX/XX/XXXX about the closing and also called again on XX/XX/XXXX and XX/XX/XXXX to be sure there were no problems. At no time has Flagstar informed me of any issues until I saw an increase in the escrow payment after XX/XX/XXXX while the title agent was in touch with Flagstar.
I contend the Flagstar is attempting to obtain more fees from me instead of properly searching for a missing check and looking into why they are charging more money for a house that was sold. They have been given the names of workers in the township tax office, but refuse to call anyone about the check or their negligence.
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| 10/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Last year, our then current mortgage provider ( XXXX ), sold our mortgage to Flagstar Bank. We had a monthly payment of {$1500.00} which included escrow when we had XXXX. Right away, after it was sold, our mortgage payment increased to {$1700.00}. We called to inquire about it and were told they would be taking additional funds each month in order to have a buffer in escrow.
We have been paying about {$300.00} extra per month for 8 months now. This week we received a letter in the mail from our insurance company stating they were cancelling our policy due to non payment. So we went on Flagstars website to see transactions and not only are we still negative in the escrow account but they said they paid our previous insurance company a payment of {$1400.00}. Our former insurance company, not our current insurance provider mind you. Nearly 20 years of dealing with mortgage companies and Ive never
experienced such a thing. Were not satisfied with the selling of our mortgage to Flagstar, and even more unsatisfied with the service they provide.
It has been a struggle keeping current with finances due to the pandemic and being a small seasonal family business, its hurt us hard. The last thing we needed was our payments increasing each month. Im at a loss at this point. Our rates with the current homeowners insurance are less than they were with the previous
company, so I believe that leaves us paying unnecessary, additional funds to Flagstar as well. Im not comfortable having my money sitting in their account for this buffer either. Not sure where to turn, or who can actually help solve this problem, so reaching out to you for help.
Id be willing to provide any and all documentation as needed. I appreciate your assistance. Thanks in advance.
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| 05/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Under Florida law, extrinsic fraud constitute fraud upon the court. XXXX v XXXX, XXXX XXXX XXXX ( Fla. XXXX ), superseded by rule on the grounds as stated in XXXX v XXXX, XXXX XXXX XXXX, XXXX XXXX ( Fla. XXXX DCA XXXX ) . In XXXX v XXXX, XXXX XXXX XXXX ( Fla. XXXX ), the Florida Supreme Court relied upon XXXX to distinguish extrinsic fraud from intrinsic fraud, emplaning that extrinsic fraud occurs where a defendant has somehow been prevented from participating in a cause.
Extrinsic fraud involves conduct which is collateral to the issues tried in the case. Moreover, the courts defined Extrinsic fraud as the prevention of an unsuccessful party from presenting his case, by fraud or deception practiced by the adversary ; keeping the opponent away from the court.
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX Florida, is the debt collector for Flagstar Bank. A foreclosure action was filed and we responded to the court by requesting additional time to respond to the compliant. When a defendant files a motion for enlargement of time, tow things may occur, 1. The court may set the hearing date of just enter an order either granting the time. 2. The plaintiff may also set the hearing date, however under Florida Civil procedures, plaintiff must serve defendants with notice of hearing, without you can not expect the defendant to show up when not receiving notice. The debt collector for Flagstar has engaged in unlawful civil practices such as Extrinsic fraud by not serving us with the notice of hearing seeking the court to enter default against us. We want to make the CFPB aware that Flagstar Bank has taken this unlawful fraud upon the court in retaliation of the two open complaint referenced under No. XXXX, and complaint no. XXXX
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| 03/22/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American |
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This has been actively ongoing for several years. I am XXXX of the homeowners that the Government sued Flagstar about. Flagstar continued with the fraudulent practices. I am trying to settle with my lender and start a new clean slate. Only I do not understand some of their terminology. I cant get any one person to kindly let me understand just what they wish me to sign. We have discrepancies on numbers and are we then finally rescinded from our bankruptcy? Contracts were sent with 10 days to sign and I can not get any answers from my mortgage company. I do not have a lawyer retained. My bankruptcy lawyer is trying to retire. I have asked Flagstar for clarification with many of the statements in this contract they give me ten days to sign. The XXXX payments Flagstar refer to have not been explained. I do not owe XXXX XXXX payments to my mortgage company. Does this contract eliminate my current bankruptcy? Flagstar said they could and would rescind the bankruptcy I filed to prevent a foreclosure I was never even close to being in. Flagstar has this merry-go-round ( as the Federal suit described it ) fraudulent mortgage practices, suspense accounts, misapplied payments and several other factors I just can not get even their task force to review my loan in its entirety. I have filed Loss Mitigation packets as directed by Flagstar in which have never been reviewed. Its Flagstar practice that a homeowner not pay their monthly mortgage while under review... only it never did get reviewed. For nine months my loan came up under review. I received a letter saying I had ten days to pay back those payments. Most people would have been led into foreclosure at that point. I did pay up and was still filed foreclosure on. I simply want my loan reviewed.
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| 02/17/2021 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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I bought this house XX/XX/XXXX with a company called XXXX XXXX but all of a sudden we started getting bills XX/XX/XXXX without being asked or shown updates from Flagstar bank Fraudulently because I personally never applied for refinancing nor anything else. Even new deed paperwork from what the two companies did needs to be revealed in writing to me and the opportunity to decline and just pay the city of XXXX XXXX Virginia until the matter is resolved. I think this kind of XXXX XXXX pyramid has been going on and we need laws to cover consumers truly. I met people in person when I purchased this house. I don't know anything about Flagstar bank except it appears to choose people they figure can't win their methods of dishonesty. Please I don't even know what it will take other than suing them for millions of dollars to help others get from the scandals and scam. Please tell me something else- legally as I talk to you. I owe them no explanation for what I want since they're not explaining to me how they chose me. And during Covid they can't even threaten foreclosure especially when I write checks but included XXXX XXXX information to cover my integrity as an XXXX Veteran and XXXX XXXX XXXX XXXX employee from XXXX XXXX on XXXX XXXX for over XXXX yrs and by the GRACE of XXXX healing properly from an accidentally given XXXX XXXX XXXX given to me at a local hospital, so if this is take advantage people please don't let them get away with it. I've did all my life required as well now why can't I just live affordably on my pension til I die and the real mortgage company is responsible for the outcome if not paid in full. As Flagstar bank is proven corrupt I want my deed stamped and certified my ownership by their default criminal act. Thank you
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| 12/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have provided my mortgage company ( Flagstar Bank ) with my Property Tax bill for my residence, on multiple occasions, requesting them to schedule the second semi-annual payment which is due by XX/XX/XXXX. They have not responded.
The current online Flagstar Bank mortgage escrow status shows the next escrow tax payment is not scheduled until XX/XX/XXXX, which is 9 months after the due date. The current escrow account balance is well above the required minimum balance threshold ( 2-months of tax & insurance escrow payments ), and has more than enough current funds to pay both property tax & upcoming annual home insurance bills.
XX/XX/XXXX ( faxed copy of Property Tax Bill requesting payment in full of annual tax bill ) * XX/XX/XXXX Flagstar Bank disbursed Escrow funds for 1st semi-annual installment listed on the tax bill. Despite the escrow account holding enough balance plus required reserves to pay the annual installment in full, they ignored my request.
XX/XX/XXXX ( called Flagstar Bank, then sent e-mail with PDF attachment of Tax Bill to Flagstar Bank property tax department, requesting them to schedule a XXXX payment for the remaining 2nd semi-annual installment of propert tax due ) XX/XX/XXXX ( follow-up e-mail requesting to schedule payment of remaining tax balance ) XX/XX/XXXX ( follow-up e-mail requesting to schedule payment of remaining tax balance ) XX/XX/XXXX ( follow-up e-mail requesting to schedule payment of remaining tax balance ) * Flagstar bank still lists next tax installment is scheduled to be paid in XXXX, XXXX.
XX/XX/XXXX ( AGAIN faxed PDF attachment of Tax Bill, also re-sent PDF as e-mail attachment requesting payment of remaining tax balance, due THIS MONTH.
No response received from Flagstar Bank.
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| 02/28/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I received a check from my insurance company to repair the storm damage from hurricane Michael. I received the check in XXXX I had already started the repairs and cleanup. I have paid out of my pocket knowing the check was coming. After sending the check to the loss department 3 times for various reasons to get it endorsed. They send me a list of paperwork that I had to get all contractors to fill out including XXXX who was one of my contractors to replace the roof. The contractors thought I was nuts said they had never had to do any of this and would have to run it thru their legal department. Well all this time it just keeps adding hardship to me. Now all the repairs except the roof have been completed the roof within the next week or two. I sent contracts for the repairs such as the roof I have called various people in the " loss '' department trying to explain the situation which they do not care they will not release any of the funds. I have talked to the supervisor with no results. They are costing me money by holding onto my insurance funds. I have created debts that I have to pay interest on for the repairs and contracts for the repairs to my home. The last time I called they said they have decided that they were not going to allow homeowners to do any of the repairs. I do not understand how they have the right to tell me what or how the repairs get done, they are welcome to inspect to see that the repairs are complete. This is just another hardship on my family. I have paid day labor for people to help with the cleanup and debris removal other repairs waiting to be completed can not be completed until they release the money. I have never missed a payment. but with all the money I am having to spend for repairs I may have to.
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| 11/09/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I originally fell behind on my mortgage due to an illness that I had been hospitalized for twice. Then Hurricane Harvey happens which made it even worse. Flagstar Banks departments ( collections, loss mitigation, bankruptcy, and customer service ) are not communicating all of the payments that Ive made. I was originally in a bankruptcy that was denied in XXXX. I had been making payments of over {$5600.00} a month since XXXX of this year to the trustee XXXX XXXX XXXX XXXX. It was stated that the payments were made to the mortgage company ( Flagstar Bank ). We requested a hardship through them when COVID started that they stated that we could not do it because it wasnt an FHA loan, which of course it is. They told me that I had to go through loss mitigation to resolve the issue before they could grant a forbearance. I sent paperwork AND regular mortgage payments to them in the process since XXXX. They refused XXXX and XXXX they claim due to the loss mitigation process. Then, today, I was told that I was denied because I had already filed loss mitigation in the past twenty four months and that I had 14 days to appeal it. I would have never known this if I had not been reaching out to them almost everyday to follow up regarding the application. Apparently Im in active foreclosure status. The payments that I made was not applied to the account properly. Theyre claiming that the payments that I made were applied to other fees which were not posted. Of course I wasnt privy to these hidden fees theyre claiming. Im beginning to feel as though they are purposely doing this to take my home. I need help with getting this situation taken care of. I truly believe theyre not willing to help me remedy this situation so that they could take my home.
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| 11/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My sister-in-law, XXXX XXXX owned the property in question with her mother, XXXX XXXX. She had put the property into forebearance after losing her job in XXXX during Covid. XXXX passed away on XX/XX/XXXX and XXXX 4 days laters on XX/XX/XXXX. I was named XXXX 's executor and her son, XXXX XXXX was named her heir. I am XXXX XXXX 's XXXX or her estate and XXXX 's XXXX of Attorney.
I have been working with Flagstart Bank and began making the modified loan payments in XX/XX/XXXX. I was working with the loss mitigation department through this process and was at the finish line to completing the loss mitigation when they told me that I needed to get the deed in XXXX XXXX 's name. I did that in XX/XX/XXXX and then immediately the loss mitigation was cancelled and no one at Flagstar would talke with me.
I had to resubmit all the documents from the death certificates to my certificate as the administrator, the deed to put the property in XXXX 's name and the power of attorney. They sent me a letter telling me that XXXX XXXX would be my single point of contact. I called this past week on Monday to try to get an appointment with her and was told it would be 24-48 hours before I would hear from her. As of today, I still have not heard back from heror anyone at Flagstar. I have made sure the modified loan payments have been made since XXXX ; but they have returned the XXXX payment.
I also have now received a letter that they are going to foreclose on the property, I'm going to pay the amount of the original payment this month to try to get their attention that way ; but I'm at wits end since they are no longer talking with me on this matter. I have been trying to resolve this for months and get the loss mitigation finalized.
Please help.
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| 06/24/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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In XXXX, and XXXX, I suffered XXXX difficult pregnancies both cost me tens, of XXXX of dollars. In XXXX my child was involved in a XXXX car accident which required XXXX surgery. In XXXX, the last of my hardships, was when my transmission died and had to be replaced. I have tried to reach out to Flagstar Bank for help with a modification but they have been delaying the process on each and every occasion. I even had to file bankruptcy. For many months I have been desperately seeking a modification. I have received lots of expert help from several resources. To no avail each time I got a DENIED! Our home is now upside down. We requested to do a short sale but were told I ca n't apply for a short sale until my modification has been denied. They keep sending letters saying the application is INCOMPLETE! Not denied so NO SHORT SALE! This time My point of contact XXXX XXXX said my file was closed out in XXXX and that I requested the modification less than XXXX days before the foreclosure sales date ; this is not possible because I received a Incomplete Information Response Notice from Flagstar dated for XXXX XXXX, XXXX. I was never notified that my file was closed. I have been sending in my documents to Flagstar Bank for months. They just keep delaying my modification process so they can illegally foreclose on my home. To this day I have still never received any type of formal denial letter that stated when or why my modification request was denied. They said my file is closed and have scheduled my home for foreclosure in less than XXXX weeks 0n XXXX XXXX, XXXX. My point of contact XXXX XXXX told me nothing can be appealed. This is legal. I 'm so exhausted and too weak to continue this fight! Can you please help me to save my home?
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| 06/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
Older American |
|
We submitted a refinance application to Flagstar bank in late XXXX XXXX. After XXXX XXXX months of being in process, we were told a separate flood insurance was required on our semi-detached garage AKA outbuilding, because our current flood insurance was not inclusive of this building, even though that policy does clearly say inclusive of outbuilding. We conceded but were barred from upping the coverage on this existing flood policy, " it has to be a totally, separate policy. After XXXX policy was submitted, we were then told that the debris & sandbag must be in a separate rider??? After several modifications trying to satisfy their ongoing demands, Flagstar 's representative XXXX XXXX stepped in and dealt directly with the flood insurance company. We finally were allowed to close but for closing we received XXXX different closing docs all with different escrow amounts, receiving the final amount stating an overage in escrow of XXXX on the day of closing XXXX, XXXX.
In XX/XX/XXXX we received a letter from Flagstar stating that a flood insurance policy of {$250000.00} was required on the semi-detached garage AKA outbuilding? We immediately contacted XXXX XXXX ( Flagstar 's representative ), And sent us an email confirming that this XX/XX/XXXX letter was sent in error and this refinance is CLOSED and resolved internally? We have now learned that a forced flood insurance, effective, we guess in XXXX XXXX, was placed on our property making us then have XXXX flood insurance policies.
That we have a {$2100.00} shortage and that even though we complied with every demand this mortgage company issued we still got harmed and have no trust / security.
And we feel that we are being discriminated against because of ethnicity and age.
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| 05/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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|
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Web |
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We decided to use a mortgage broker to help us find a mortgage for our first house. Our loan officer decided to use Flagstar Bank. The loan was submitted to underwriting around XX/XX/2020. With a closing date of XX/XX/2020. Around XX/XX/XXXX, we found out that Flagstar was running over a month behind and had not even looked at our loan yet, and was about two weeks away from starting the process to get us conditions on our documents for the loan.
At this time with advice from our Loan Officer, we decided to switch to a new program from another bank. The new bank was willing to help us try to meet our closing date of the XXXX and rushed their processing. We got our conditions back quickly and were able to get everything they wanted from us turned in. The one condition that was left was to get the appraisal transferred over from Flagstar. The request to Flagstar for the transfer was made on the XXXX of XXXX. Payment for the transfer was received by Flagstar on the XXXX of XXXX. Flagstar 's policy was to transfer the appraisal in XXXX Hours. It is now the end of the day on the XXXX and they still have not transferred the appraisal. This is the only document we need to close, and we have been waiting for it for over a week. We would like Flagstar to make good on their own policy for transferring the documents we need to close on our house. We paid {$500.00} for the appraisal, and {$250.00} was paid by the loan officer to transfer the appraisal.
Our loan officer has been very diligent in contacting them every day to try and find out what is taking so long. It's now the end of the month and this delay is going to cost us more money because we have to find other rental options while we wait for them to transfer the appraisal.
|
| 12/22/2019 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
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|
I have been in Loss Mitigation with Flagstar bank since XX/XX/XXXX. Since XX/XX/XXXX they have asked for a copy of the HUD 1 to be sent to them. The document has been faxed to them at least a dozen times and each time they say they have not received it. I have uploaded the HUD 1 directly to my account to make sure they have received it including again a few minutes ago. Its the only document that is missing from the file per XXXX a supervisor I spoke with tonight around XXXX.
She stated that on XX/XX/XXXX they closed the case again for that one document that has been sent over and over and over again. I have a buyer that offered {$350000.00} on the home that I owe {$350000.00} on if he walks because of this incompetence I will have no choice but to do a deed in leiu of foreclosure.
I have tried to do my best but I am a XXXX XXXX XXXX ( 25 years of service ) that was in a serious on duty cruiser crash on XX/XX/XXXX, my injuries were so severe that I can never be a XXXX XXXX again. I am still awaiting approval of my XXXX pension and the city is fighting me for it. They fired me on XX/XX/XXXX because of a XXXX contract clause while waiting for my pension to be approved which caused this loan to go into default.
Can you Please Help! Its bad enough I have to fight the XXXX of XXXX XXXX. But I have no energy left to fight this bank!
XXXX was fined by you in XXXX for XXXX XXXX dollars for the same issues I am having now, apparently they have not learned their lesson.
I also attempted to send a email to XXXX XXXX who is a supervisor of the loss mitigation department in XXXX Florida at : XXXX. The email went thru on XX/XX/XXXX @ XXXX XXXX, but I still have not received a response back yet XXXX XXXX Thank You,
|
| 06/05/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
I had an account with Flagstar bank which was opened with the sole purpose of paying a second mortgage. There are no Flagstar banks in Illinois where I live but I had direct deposits go into that particular account. I suffered a job loss and longer had direct deposits going into that account. The automatic direct debit made my account go negative until it was turned off. My account was negative {$440.00} plus {$36.00} overdraft fees. I called Flagstar and they were kind enough to reverse the fees and stopped the overdraft until I start making payments again.
In XXXX when I got a tax refund, I trued to deposit a check through the mobile baning app. They rejected the check because they said I had altered one of the XXXX 's in 2020 ( Unblievable ). Since i did not live close to a branch, there was no way I could go and make a deposit, so I decided to send a XXXX.
The XXXX did not go through. I spent over an hour trying to explain my situation first to the customer service rep and then later to her supervisor. They told me the account email address was valid but online it kept telling me it was registered with a different bank. I tried and tried and eventually had to give up.
Today, XX/XX/2020, I logged to the bank to see if the direct deposit for a new job I found in XXXX went through and to see if it zeroed out the negative balance as I have had direct deposits going through since XX/XX/XXXX every Friday. I was informed by XXXX in Corporate in XXXX, MI that my account has been charged off and will be showing up on my credit. Unbelievable. This is after I had called repeatedly, sent in a check and XXXX a few times. His solution was for me to call collections and dispute the item on my credit report. Reference # XXXX
|
| 03/03/2018 |
Yes |
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- Trouble during payment process
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|
Web |
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Flagstar Bank issued a check to me dated XX/XX/XXXX in the amount of {$2200.00} ( attached ). There was no documentation attached. The check notated " For Misapplication Reversal. '' I contacted Flagstar Bank on XX/XX/XXXX for more of an explanation, and was told the check was in error, further stating that XX/XX/XXXX mortgage payment was reversed and must be paid again, in lieu of the check received. Note : XX/XX/XXXX mortgage payment is XXXX. I suggested sending the check back, and was advised this is not a good option, as it would slow the process down, or result in reissuance of the same check. Meanwhile, XX/XX/XXXX payment incorrectly reflected as " unpaid. '' To avoid negative reporting history, I deposited the check on XX/XX/XXXX and paid XX/XX/XXXX payment for a second time. Bank payment receipts are attached.
Upon researching " For Misapplication Reversal, '' I located United Stated of America Consumer Financial Protection Bureau Consent Order document File No. XXXX against Flagstar Bank. I am a consumer improperly denied a loan modification in XX/XX/XXXX. As a result of denial, and Flagstar 's unwillingness to assist my family in the financial hardship following the loss of our child and wages, we filed Chapter XXXX in XX/XX/XXXX. The Chapter XXXX was discharged XX/XX/XXXX.
Additionally, Flagstar Bank recently sent inaccurate documents regarding late payments. The latest dated XX/XX/XXXX is attached. When inquiring with Flagstar, responses were that the documents were sent in error and to disregard.
Due to the numerous non documented errors by Flagstar and awareness of Consent Order, I am requesting an investigation to ensure that any monies owned to me by Flagstar are properly paid.
Thank you.
|
| 11/04/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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My Husband works in XXXX and was out of work due to the snow therefore we fell behind on the mortgage which then we reached out to Flagstar and spoke with an agent. XXXX sent out an application to apply for modification after all documents were sent we were reassured that we would be okay BUT we received a letter months later declining our application. I then reached back out to XXXX and spoke to him regarding the mail which he then stated we can redo BUT at that time we were so far behind and a notice for foreclosure had been sent to the home.
My Husband and I had placed our family home up for sale after reaching out to a Realtor which he was willing to sale but advised that filling for Chapter XXXX Bankruptcy is also an option.
My family had told us about a program called XXXX whom can assist which Monday we had reached out to them to learn our options. XXXX had sent over ALL documents needed BUT after 2-3 months they stated they have not received any documents. XXXX representative faxed and emailed documents which also included confirmation BUT in that same email Flagstar replied stating they still have not received documents.
I went along and filled Chapter XXXX so we wouldn't lose the home because the sale date is XX/XX/XXXX which my Lawyer has been in communication with Flagstar but having a hard time getting anything out of them or complying.
XXXX and my Lawyer both called me again XX/XX/XXXX asking if I still wanted to move forward which we do and are attempting to contact Flagstar AGAIN but informed me that I am able to make a complaint which i was told to do so months back but i wanted to give them an opportunity which they have failed yet again. At this point everyone is frustrated with Flagstar
|
| 03/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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My loan was recently sold by XXXX XXXX to Flagstar Mortgage. Prior to the sale, I went through the process to have mortgage insurance removed from the account. I paid for two appraisals and had many communications with XXXX. I have a letter in hand from XXXX dated XX/XX/2018 stating that they had removed mortgage insurance from my account.
When my loan was sold to Flagstar, I noticed in my online account that mortgage insurance had been put back on my account. Although it's now significantly less than what it had been with XXXX, it's my understanding that this is a violation of the Home Owner 's Equity Protection Act. Series of attempts tried by me to get this rectified : 1.When I first notice this in either late XXXX or early, I called Flagstar and asked them to remove it. They asked me to send an email to their PMI department. I did and received the automated reply that they'd get back to me and they did not.
2. So, I called on XX/XX/XXXX ... They said that they need a copy of the letter XXXX sent me, so I sent it in. No response other than the same automated email.
3. I called again on XX/XX/XXXX ... Now they want a copy of the appraisal. Sent it on over and guess what? No response.
4. XX/XX/XXXX. Now they want me to get a letter from XXXX showing the effective date of the removal. I've been on hold with XXXX 's automated phone line for 45 minutes and counting.
I've never missed a payment on this mortgage, took all the steps asked of me to get it removed, had it removed, and now it's on me to keep following up with these guys to see what else they can think of to get me to keep wasting my time on? I really don't find it to be fair or amusing to have to jump through any more hoops with these guys.
|
| 06/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
|
|
Im writing this to document an egregious error Flagstar Bank made that is causing my family a significant financial hardship, and to seek assistance with remaining in good standing with this organization.
After a year of making timely mortgage payments, starting in XXXX of 2017, we received a letter stating Flagstar had miscalculated our monthly payment and lowered it by approximately {$400.00}. For the past year, we have continued making timely payments at this new rate.
We recently received another letter stating that Flagstar had again miscalculated, and we now owe {$7000.00}. This is no small amount! We dont have the funds to cover this, and will have to opt for ttheir Option 2 which is to make monthly payments of {$580.00}. This is on top of the increase they just announced of {$430.00}, costing me an extra {$1000.00} extra per month, which is way outside of the tight budget weve had for the past year!
In addition, weve already come to question this banks business practices after recently trying to refinance a home equity loan. We were instructed by their personnel to email documents containing sensitive personal and financial details. When I requested a more secure portal or XXXX type of environment to transmit the data, we were informed they had none. I offered my own solution of password protecting a zip file, which I was told couldnt be opened at their end. I found this very surprising for a financial institution that I assume undergoes regular audits. In the end, we canceled the application.
I was instructed to communicate our issue using a specific email address during a conversation I had with a member of your Customer Service team. I have done so twice and have not received a response.
|
| 05/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
I was on the Covid 19 forebearance plan. On XX/XX/2021, I contacted Flagstar to begin the process of transitioning off of it and back to making regular mortgage payments. At that time, I was told to go ahead and begin making my monthly payments so I did. Payments were made XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and so forth to this day. Sometime during XXXX, Flagstar finally managed to reset my loan off of the Covid 19 forebearance plan. However, they now have added a {$15.00} fee to my account because they told me that they had to send someone out to my house on XX/XX/XXXX to ensure I was still occupying it because they didn't hear from me for more than 30 days. First, no one ever came to my house so it's doubtful this actually happened. Second, I was making regular mortgage payments on the first of every month which people who have abandoned property do not do so that just doesn't even make sense. Third, every time they called saying they were collecting on a debt ( which happened every month during the entire 18 months I was on the forebearance plan ), I always spoke with them and reminded them of that. So it is a complete lie that they did not hear from me more than 30 days at a time. I contacted their customer service and relayed all of this information a couple of weeks ago. She said she would put in a request to have it removed but it is still on my account and shows as a late fee. It appears that Flagstar is trying to impose a malicious and probably illegal fee on my account for having taken advantage of the Covid 19 forebearance plan. Retaliation for participation in the relief program is not permissible under the statute when the government created the program.
|
| 03/05/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
I am filing a complaint for Flagstar Bank opening account without my consent, restrict my access to my own account and illegally hold my fund. Here are what happened.
1 I opened a saving account ( account number ending with XXXX ) with XXXX XXXX when I was living in XXXX in XXXX.
2 Flagstar bank purchased that XXXX XXXX branches in XXXX.
3 I was out of the country in XXXX and didnt see any notice they mailed to me.
4 Flagstar opened an account for me to take the funds from XXXX XXXX without my consent.
5 I relocated from XXXX to XXXX at the end of XXXX. Lots of XXXX XXXX branches here but the nearest Flagstar branch is ~500 miles away.
6 I am trying to get access to my account at Flagstar but their system asks for account number, which I dont have.
7 I contacted them multiple times, I was told it is their policy not to disclose the account number through the phone, even after verify my SSN, name, address and Date of birth.
8 I was also told I could get my account number though online banking but in order to login my online account I will have to provide the account number. ( screenshot attached ) 9 I contacted branch ( phone # XXXX ) where my account locates in order to close my account. I was told I will have to either go into the branch ( hundreds miles away from me ) or send them written request with my account number ( again, I dont have ) and notarized signature. I was also told by the customer service that I will be responsible for all those costs ( time, driving, notary etc ) by myself.
10 Meanwhile, they are putting $ XXXX/month service charge ( statement attached ) to my account that I didnt give consent to open, I dont have access to and I couldnt even find an easy way to close.
|
| 02/17/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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I was denied by my servicer for a CARES Covid19 forbearance stating its because I had a CARES forbearance back in XXXX and completed in XXXX of XXXX with a partial claim.
In XXXX of XXXX I contacted my servicer due to a major illness in my family due to XXXX XXXX causing a loss of income and causing work to be missed. Now I have fell ill to XXXX XXXX and then last week suffered a XXXX XXXX causing my hospitalization. My mortgage servicer Flagstar said that specifically HUD denied my CARES forbearance even though on my mortgage companies website it says that I have an active forbearance. I spoke with several managers and they all said that they're trying to fix it. I then got a call from an agent who said HUD denied me and there's nothing I can do. I sent over copies of emails from HUD stating I was in fact eligible for another initial forbearance based on the CARES guidelines updated in XXXX of XXXX. I asked for a copy of this HUD denial from Flagstar because I want to send it to HUD. Its been two weeks and I have not received a copy of this denial. I have spoken to several professional in the mortgage industry and they stated Flagstar is incorrect. The XXXX forbearance I had back in XXXX that was completed with a partial claim is not relevant to a new case of XXXX hardship. It would only be relevant if i never brought my account current but I did. Please help. My 401k company denied me taking funds out to cover my mortgage and this is not fair. I have read all the HUD guidelines on Cares and its clear that I would be eligible for a new initial forbearance. I just need help while myself and family recover and get back to work. Others are receiving this same assistance that I am being denied for.
|
| 06/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I live in Colorado. On XX/XX/2021 my house was destroyed in the XXXX fire near XXXX. XXXX is my insurer very promptly worked out a settlement with me for my structure- They issued a two party check to my wife and me along with Flagstar Bank the holder of the mortgage. The amount of the check was {$900000.00}. By XXXX we had decided to pay off the mortgage. I sent the check with a letter by XXXX, as they instructed me to do, to the bank asking them to pay off the mortgage. I also enclosed a XXXX sticker and envelope for them to return the check in to me, as instructed by a person in their loss department. They did not pay off the loan until XX/XX/XXXX and they owe us a balance back of {$500000.00}. It is XX/XX/XXXX and we have not received a check. I have called six times to them and my wife called again today. They have told us many different and conflicting things. Today they told my wife that the check was mailed using US mail and untracked. They say it must be lost in the mail. They said today they will stop payment on the check- which takes 10 business days from today. They then said we should call back again to ask to have a new check issued in 10 business day. My wife was on the phone for 2 hours today and over my 6 calls to them I estimate I have been on the phone for at least 4.5 hours. All this and they want us to call back to beg to have them issue a check for our money.
I want them to promptly issue a check to me and if that money has been earning interest I also think it is fair for them to provide that interest to me. Can you please help me. I lost my house- XXXX has been wonderful but Flagstar bank could not be worse. Can you please help me get my {$500000.00} back from this bank?
|
| 10/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage was sold to Flagstar Bank in XX/XX/XXXX. My homeowners insurance was renewed in XX/XX/XXXX with the same company ( XXXX XXXX ) that I have used and paid from escrow for 5+ years. In XXXX, Flagstar charged my escrow {$2600.00} for " Lender-Placed Insurance '' even though I already had homeowner 's insurance that meets their requirements. They did not call or email me before charging me this fee. If they had, I would have told them that I already have insurance. Instead, they sent me a letter on XX/XX/XXXX - 8 months later - informing me that they were charging me this fee. At no time was I aware that I had been charged previously.
Based on the fact that ( a ) they are charging 3x the fee I currently pay for insurance ( not even obtaining a bulk discount ), ( b ) knew I had insurance from my prior lender, and ( c ) my insurance company ( XXXX XXXX ) knew that FlagStar held the mortgage, there is no conceivable reason for me to be charged this fee unless FlagStar sees the fees associated with Lender-Placed Insurance as a revenue generating stream for income. I would strongly recommend you look into their practices around this, as I received no notice before they began charging my escrow account XXXX XXXX XXXX per year. They claim they will fix the error in 30 days, and I will be provided with a refund to my escrow, but this seems to be indicative of a larger problem with the lender that needs to be investigated to protect consumers that are not as careful at monitoring their activities. It is inconceivable to me that any company, let alone a lender, would not call, email, and send a certified letter before unilaterally imposing a $ XXXX fee, especially when it is 3x the market rate.
|
| 06/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I used a mortgage broker to refinance a loan a few years ago named XXXX XXXX . Upon closing the loan, it was sold to a third party called XXXX . That has been the mortgage servicing bank I 've used since.
Recently, I started receiving constant robo-calls and direct calls from Flagstar Bank stating that they needed to speak to me about a very important " business matter. '' I ignored the calls as I had never heard of them before, did not have any business with them and after a XXXX search of their poor customer service, had no interest in working with them.
Unfortunately, unbeknownst to me - XXXX sold my mortgage to Flagstar, but neither bank properly notified me. They sent letters allegedly to the wrong address. They did not attempt to contact me to explain the situation and kept harrassing me that they were sending me to collections. Never explaining that they were my new loan service provider.
When I did call them, they asked me to provide them my social security number - again, not something I was going to do to a random company I never heard of. When I protested, they were incredibly rude and did not offer any explanation as to why they were continuously hounding me on the phone. I think I have at least 20 calls from them over the course of 45 days.
Net net - I 've now made payments to the bank and am in good standing. But this bank 's poor mortgage transfer communications along with their harrassing and menancing calls is unacceptable. The people at this bank should not be allowed to treat customers in this way!
I have to imagine there are guidelines in place in terms of what requirements both banks must abide by when selling and transferring a mortgage between providers.
|
| 06/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have auto pay set up on my mortgage account, I have attempted to change the account in which it was withdraw from ( XX/XX/19 ) by calling into to Flagstar mortgage company phone service.
Unbeknownst to be my biweekly payment scheduled was changed, and payment was taken from my account 1 week early in the amount of {$1400.00}, on XX/XX/19. I called the company on XX/XX/19, after realizing that the early payment had posted, and they informed me that they were unable to reverse my funds, or unable to assist me with overdraft fees over the phone. They assured me that the payment schedule would be changed back to my original payment schedule.
I called Flagstar back on XX/XX/19 to ensure that my payment schedule had been changed, however they informed me that it had NOT been changed, and I was scheduled for another automatic payment on XX/XX/19, once again a week earlier than what I had previously authorized. At his time ( XX/XX/19 ) I elected to cancel the auto payment system.
I specifically asked and I was specifically told I would not have another payment removed from my account since, I stopped auto pay. However Flagstar then removed an additional unauthorized payment of {$1400.00} from my account, causing over drafts ( XX/XX/19 ).
I contacted by bank, to dispute this charge, and reverse this charge.
My complaint is that my payment scheduled was changed without my authorization. My attempts to resolve this issue with Flagstar were met by many roadblocks, and I believe their policies are overly arbitrary and cumbersome. I believe that these practices are predatory, and warrant further evaluation by your agency, as I am sure others have experienced issues with this mortgage company.
|
| 02/17/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
XXXX at around XXXX or XXXX ( idk how my phone lists calls -- the time may show the beginning or end of the call ) I called & tried to pay my XXXX payment with XXXX different checking accounts to total my usual {$1300.00}. I spoke with a XXXX XXXXXXXX XXXX female who processed a {$1300.00} payment from XXXX of my accounts but then told me her system was glitching and showing the XXXX payment would come from the same account as the XXXX payment if she continued the transaction. The rep recommended I try to pay the next day via the website. I tried paying the next day but the website would only allow me to pay the full {$1300.00} mortgage payment. I called Flagstar as soon as I got the chance & asked for a supervisor/ someone in charge of adjusting payments after having been told by the rep that the whole {$1300.00} payment would only be applied as of the next day from that day ( the XXXX ) -- after the XXXX {$1300.00} was reversed. The supervisor ( XXXX XXXX ) XXXX at 1st repeated what the rep had said ; I advised XXXX that I would be contacting the FTC because it was not my fault her 1st agent could not process XXXX payments XX/XX/XXXX ; nor was it my fault their website would not allow me to. XXXX ended up saying she would make sure the whole {$1300.00} payment was applied as of XX/XX/XXXX rather than XXXX. Flagstar never adjusted my payment to reflect having been paid on XXXX. This transaction ended up costing me not only the XXXX days of interest more than what I would have paid ( & over XXXX hours of my time so far ), but increases the interest I pay going forward ( based off per diem & increased principal ). This is an unfair business practice that needs remedied.
Thank you.
|
| 03/06/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
We have a construction Loan with FlagStar Bank ( XXXX XXXX ) for an interest only construction loan to build our house. It's an " all-in-one '' close loan that turns into a 30 year mortgage at the end of the construction project. Our current builder/contractor is demanding {$30000.00} OVER our contract ( with him ) to get OFF of our project after refusing to finish it and after abandoning our project FIVE months ago. He has demanded that the bank reserve the near {$30000.00} of our construction loan for HIM and the BANK, although receiving interest payments monthly from us, will NOT allow us to sub in another contractor to complete our project until we 'settle ' our matter with the current contractor. We feel that the bank is unjustly enriching themselves at our expense by NOT allowing us to exercise our right to complete our home as soon as possible. The bank says " we don't get involved '' ; however, they are STOPPING us from completing our home. This is very unfair. Our CONTRACT with FlagStar Bank does NOT allow " change orders '' without BANK approval ; however, the contractor DID just that : he did work on the house then attempted to BILL US outside of the contract for changes we did NOT approve. NOW the bank is allowing 'him ' to hold up our build. He has NO change orders signed by us for the work he is telling the bank that he MUST be paid for by XX/XX/2020, or HE will file liens against the property. He informed the bank in writing on XX/XX/2020, that he will NOT be completing the project. The bank NEVER even informed US of this ; nor did they assist us by offering to take control of the project WHEN the contractor stated he was NOT going to finish. How is this ok??
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| 04/04/2019 |
Yes |
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- Trouble during payment process
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Web |
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I've had a mortgage loan with Flagstar Bank since XX/XX/XXXX. My taxes have been deferred due to my XXXX XXXX since about XX/XX/XXXX-XX/XX/XXXX. Deferment means the county doesnt collect on my taxes, however they still accrue but Im not required to pay them until I sell my home. In XX/XX/XXXX, I received a new escrow analysis from XXXX with my payment going from {$900.00} to {$1700.00} because XXXX paid my taxes which resulted in a negative escrow balance. I called XXXX and told them that my taxes were deferred which was also reflected in their system. They said it a mistake on their behalf and would be corrected, they would start working on getting a refund from the county in which they paid. On XX/XX/XXXX they informed me that there was nothing that could be done because they couldn't get their money back from XXXX County. I explained to them that this wasnt my fault and it was a mistake on their part. Not only that, I set up an automatic payment for the {$900.00} because I was told my payment would still be the same. On XX/XX/XXXX, they withdrew the full {$1700.00} from my bank account. This resulted in my bank account going into the negative and all pending payments sent for bills were returned. Please help me. Im on a fixed income and can no longer afford my mortgage because of their mistake which they're unwilling to take accountability for. Additionally I never received correspondence indicating their decision to keep my payment at the higher amount. Even though I was told by the escrow department back in XX/XX/XXXX that my issue would be considered " high priority ''. However I didn't find out until the debited my account for the {$1700.00} instead of the {$900.00}.
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| 11/04/2020 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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On XX/XX/20 I sent an email to Flagstar with the following message. " Good morning. I'm reaching out as I was alerted that taxes were paid out a few days ago. On XX/XX/20 I sent in the Homestead Exemption form. I received confirmation it was received, talked with someone over the phone and told it was good to go, and even received an escrow surplus refund. Was this in error, or has something changed? I'm very confused by this. '' I did not receive a response, even after sending four more emails since then, yet I do receive confirmations that my email was received. My wife has since contacted Flagstar via XXXX, which honestly that experience was a waste of time, and almost as if we're speaking with a teenager. After many emails, and many XXXX messages, and longer than a month in waiting, we received not an email with an answer, but a voicemail with absolutely no information. We no longer have trust with Flagstar, and would like a response in writing. Flagstar has communicated with us in the past regarding property taxes and such, but for some reason there is now a refusal to do so. Most recently another concern popped up. We received two letters from Flagstar, one dated XX/XX/20 and one dated XX/XX/20, both were received on XX/XX/20. One came from TX and one from MI. Flagstar refused to explain why a letter dated XX/XX/20 did not arrive to our home until XX/XX/20, as there is no postmark on the letter. The letter dated XX/XX/20 stated we owed {$500.00} and some change and it needed to be paid by XX/XX/20, yet we received the letter on XX/XX/20. With us being in IL I do not see how it would take a letter ten days to get to me. It's clear the letter was not mailed on XX/XX/20.
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| 03/01/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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I ca n't keep my home due to medical expenses, death in my family and currently unemployment. We opted to short sale the home and hired a Realtor on XXXX XXXX, shortly after we got an offer on the home and it was submitted to flagstar as instructed with all the supporting documents NOW on XXXX XXXX I was told that someone would be contacting me for an appraisal on the home and that they had a complete short sale file. On XXXX XXXX a person by the name of XXXX XXXX showed up and performed the appraisal as scheduled. I called Flagstar several weeks straight after that to see if they had the report already and I was told multiple times by several representatives that the appraisal report was n't in yet BUT that it sometimes takes 30 days for them to get a report. On XXXX XXXX I called to check on the report and was told by XXXX that the appraisal company had been trying to get a hold of me to schedule the appraisal and that they had NOT been able to make contact. I explained to XXXX that the appraisal had already been done and that we were just waiting on the report I provided the name and phone number of the person who had performed it and XXXX XXXX confirmed the information on XX/XX/XXXX BUT they keep on insisting that the appraisal never happened. I have left their " supervisor '' several messages XXXX XXXX ext. XXXX BUT have NOT heard back from her as of today. On XXXX/XXXX/16 I called and was told by XXXX that the appraisal order had been canceled on XXXX XXXX because the appraisal company was n't able to get a hold of me. PLEASE HELP in getting to the bottom of this situation. I have attached the written communication that my Realtor has had with these people. Thank you
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| 12/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is the second time that this problem has happened to us with the payment of my mortgage, the first time it was solved but this second time since approximately XX/XX/XXXX we have not been able to solve it since the bank raised the monthly payment of {$580.00} to {$910.00} as of XXXX, arguing that it is due to lack of property insurance since our contract had been in force from XX/XX/XXXX to XX/XX/XXXX and one of the many times we had been talking to them to To find out where the problem was, we were finally attended by a person from the insurance department named XXXX XXXX, who looked in detail to find that indeed the house had always had insurance and that this had been their error, she told us that she had already updated the information And that he was going to send it to the escrow department to review it and make the corresponding corrections and he recommended that we call again in a week and so we did and sup Apparently they had already made the corrections by lowering the payment to {$720.00} but according to the amount of the new insurance policy it does not correspond to that amount and through you I want you to give me a solution since even so my payments are still higher than they should be. since according to the numbers that I have they are : {$160.00} Principal {$280.00} Interest {$130.00} New taxes {$41.00} Insurance Policy leaving a total of {$620.00} and not the {$720.00} that they are charging me.
For this reason I decided to contact you and ask you to please help me solve this problem, because it has been impossible for me, they only tell me that they are going to call me and they do not do it and while I continue to pay an unfair amount. Thanks!!
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| 05/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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To whom it may concern ...
We reside in the state of Washington, and our primary home mortgage has been with Flagstar Bank for several years. We recently applied for re-financing through XXXX XXXX XXXX. Our credit is stellar, and there should not be any problem in obtaining refinancing, and thus a lower interest rate.
However we have learned that it appears that our home mortgage is in " forbearance ''. This has prevented XXXX XXXX XXXX from processing our mortgage application. We did not ask that our loan be put in forbearance, and we were not notified of this in any way. Our mortgage statements indicate that our mortgage has accrued interest in a normal manner. We continue to make full and prompt payments, without fail.
We contacted our mortgage company, Flagstar Bank. They stated that our loan is not in forbearance, despite appearance that it is. They stated that because the governor of the state of Washington declared a natural disaster in this state, that FEMA directed the verbiage on our home loan to give the appearance that it is in forbearance, even though it is not. They claim that they can not remove this verbiage, and XXXX XXXX XXXX can not process the loan application as long as it is on there.
Our home loan has not in any way been affected by the CoVid pandemic. As stated, this action was not requested, and we were not notified. It appears that this is violation of the Fair Credit Reporting Act, and we are being harmed by this action.
Whether it is FEMA or Flagstar Bank, we are requesting that this verbiage be removed from our existing home loan, so that we can continue with our refinancing plans.
We very much appreciate your help with this.
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| 07/05/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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I had a loan through Flagstar bank and I tried to do a loan modification XX/XX/XXXX and XX/XX/XXXX. I had a credit score that should have qualified me for loan modifications per government regulations at the time but the Flagstar Rep told me they look at " other things '' too and that I did not qualify. They told me my only avenue for saving my home was to " stop '' making payments on my home and let it fall into foreclosure and I can apply for loan modification that way. I gave them everything they asked for ( bills, bank statements, Profit and Loss statements, tax returns, etc ) It was everything. I was told to fax it to them and I did. Over and over and over again. When I called to check on anything I got a live person XXXX out of every XXXX times I called. I kept getting letters saying we need more information but I would call and they said " no we got everything but send it again with updated versions ''. I must have done this at least 10 times and I never ever got a legitimate answer or resolution. Then the trustee sale happened and I was notified to leave the home immediately. I did everything they asked for over a year sending every last document they asked for several times over and over and never got an answer or resolution from Flagstar. The bank forced me into stop making payments by saying they ca n't do anything until I miss XXXX payments. They did not modify my loan even though at the time my credit score was over the minimum required by the government HARP program. Then they took my home that I had for nearly 20 years. I see they are part of a class action suit how do I become a part of that? What is my best course of action? Appreciate your help.
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| 07/22/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I requested an appraisal from Flagstar Bank, my mortgage company on my primary residence, in order to ( almost certainly ) eliminate the Private Mortgage Insurance of nearly {$200.00} per month from our mortgage. They indicated in a letter dated XXXX XXXX, 2015 that this would cost {$420.00} through their appraisal serviceXXXX. I sent the request and a check for {$420.00} back to Flagstar, which Flagstar cashed on XXXX XXXX, 2015. After no contact from them, or the appraiser for nearly 2 weeks, I called Flagstar only to be told that cost was now {$670.00} They tried to say that perhaps I had a rural property ( I do not XXXX Colorado ) and thus the reason for the inrease. They then tried to say that when I called XXXX PRIOR to their sending a letter saying it would cost {$420.00} ), that I should have been told it could be more. I told them it did n't matter ; they sent a letter with the price, I sent a check that they cashed, all within less than 3 weeks time of the letter 's date. This constitutes a contract in the state of Colorado. They have refused to do the appraisal at the {$420.00} price and said they would refund my check. I told them I do n't want the check ; since I HAVE to use their appraiser, they have me cornered. They have since refused to do the appraisal. Even if I agree to pay the extra amount ( which I will NOT ), they are only delaying the inevitable and I am out {$200.00} every month they delay as I continue to pay PMI in one of the HOTTEST housing markets in the country, XXXX, Colorado. I am 100 % certain that an appraisal at the time I sent the check would have resulted in a PMI reduction starting with our XXXX XXXX, 2015 mortgage payment.
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| 02/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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My Wife and I purchased our home XX/XX/XXXX on XX/XX/XXXX our loan was transferred to XXXX XXXX on XX/XX/XXXX our new mortgage provider Flagstar Bank sent a letter asking for proof of Flood insurance. I contacted my insurance company and explained to Flagstar Bank that my Insurance was a combined policy and I did not have a " stand alone '' policy for flood insurance.
on XX/XX/XXXX Flagstar Bank again sent a request for Proof, which I contacted them, and my Insurance company and had the information sent again. During a phone conversation I was told that my Flood Policy was substandard and didn't meet FEMA requirements, I again contacted my Insurance Company who told me that my flood insurance was acceptable.
on XX/XX/XXXX Flagstar Bank again said they needed the proof of insurance, and during a phone call I was instructed that they do not accept bundled policies.
I have received nothing more until XX/XX/XXXX when I received the escrow statement, and I noticed a payment of Flood insurance on XX/XX/XXXX.
I have homeowners insurance with flood insurance, and I feel that Flagstar Bank is Forcing me to pay for their insurance when the policy I currently have is acceptable, as it the same insurance that the seller had when we purchased the home. Since Flagstar paid for their flood policy out of my escrow account there now is a deficit and " My '' insurance is due XX/XX/XXXX. This is intentional. as I can not have two policies on the same property, they desire my policy to lapse.
Upon further review I noticed that there is not a single piece from Flagstar Bank explaining why my Policy was substandard. I only got that information via phone conversations.
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| 11/13/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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Today XXXX/XXXX/15 I received a call from Flagstar mortgage company stated that are returning my check for {$75.00} due to me being delinquent on my mortgage. The young lady on the phone stated that it is there police to not accept partial payment on delinquent accounts. I have been delinquent since XX/XX/XXXX and during this time they have accept partial payment up until XXXX/XXXX/2015. This issue is only one of the issues I am having with Flagstar. this is the second time since XX/XX/XXXX I am filling for lost mitigation with their company. First they denied me because that stated my unemployment would run out by a certain date. this was after going several round with them not reading the paper correctly. On top of this matter the lost mitigation team never received my paper work which I up loaded on Flagstar website. Each time after receiving a call for the collection department stating they did not have the paperwork, and CSA was able to see the uploaded documents, and stated they were forwarding a note up to management and or lost mitigation that the documents are in the system. Both time I had to demand to speak to a manager and directly send them the requested information. And they requested signed copies of the loan process form that I filled out on line. This situation is getting very frustration and stressful. Bad enough I was unemployed and am now underemployed, but for them not to provide the help that stated they would and not. I am following the information my XXXX XXXX adviser stated I should do, but in the meantime I would like to resolve this issues of Flagstar not accepting my partial payment as well as their document uploading process.
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| 03/04/2019 |
Yes |
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- Trouble during payment process
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Web |
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We have filed a Insurance claim back in XXXX of 2018. Since then we got an estimate in the amount of XXXX. We have sent this to the Mortgage company and explained to them that this was half of what the contractor was wanting to do the same work. They were asking for XXXX up front and were waiting on the Insurance company to correct the their estimate. Since then we filed a complaint against the Mortgage company and finally got a XXXX of the amount originally estimated. We now have the Insurance company to agree to increase the cost for the same work and we settled at {$81000.00}. The Contractor is now ready to start the work but needs the difference in the XXXX amount up front. The mortgage company can not under stand the estimate so they are sending out inspections of work that has not started. They sent out an inspector less than a week ago and now want to come out again. We keep telling them there has not anything done because we need more money to start the work. I have called several time and today was on the line for 1hr and the last thing they told me is the same thing they told me at the beginning of the call, we need to inspect with the new estimate. Again this is the same estimate as was used on the last estimate just for more money. The Inspector even said there was no need for him to come out when there is nothing done. We have spent over 20,000.00 in material that are here at the house, only waiting for the contractor to start the work. On top of all of this I have had major XXXX and not able to work for a couple of more weeks and my home is torn up waiting for the work to start. Please help up so we do not get into a foreclosure issue.
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| 11/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been XXXX charged for insurance from my mortgage company Flagstar Bank since XX/XX/XXXX, they have sent payments to the wrong company twice, and only have had XXXX of the payments refunded, I have done all of the work for them to figure out how to get this refunded and have spent days on the phone speaking with dozens of employees and managers at Flagstar Bank and it has been over a month since we started trying to fix their mistake and they are not returning my calls, they keep filing tickets to other departments that have gone no where, Flagstar Bank managers have told me that I, they, their bosses, their bosses bosses, and no one can talk to that department to get this done even though we have verified they have messed up multiple times. They have submitted multiple tickets and have yet to fix this since I pointed out their initial mistake to them on XX/XX/XXXX, and I have been told once again, well call you back dont worry. They have missed every deadline where they said they would call me back, apparently the issue has been forwarded to a manager that is ooo for the foreseeable future and it is just getting worse with taxes due next month and escrow analysis the following month. Which I have been told the escrow analysis will happen in XXXX by one manager and that was wrong, it is in XXXX by a another manager. I have no idea what is going on and why I cant get any help, but I am wondering if this needs legal action at this point or if laws or regulations are being broken. Please if you can provide any help, I would appreciate it as I am struggling to find the time needed to solve this when everyone at Flagstar Bank are refusing to help
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| 01/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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In late XX/XX/XXXX or early XX/XX/XXXX, I submitted to the XXXX County Tax Office {$6300.00} to cover my XX/XX/XXXX property taxes. As a new refinance and first time I had taxes/insurance paid out of escrow. When I noticed where Flagstar had just paid those taxes as well, I contacted the XXXX County Tax Office for a refund. However, they had just sent back the " double payment '' back to Flagstar.
I contacted Flagstar immediately ( 1XX/XX/XXXX ) and they took information over the phone. I also corresponded back to Flagstar again on 1XX/XX/XXXX about this refund. ..still no refund as of XX/XX/XXXX, so I called the escrow department and talked to XXXX. He told me that Flagstar would have a run an account analysis on my account and issue any refunds after that. He stated that the account analysis would be done sometime in XX/XX/XXXX. He said that this is the same procedure that Flagstar does for any customer.
I stated to XXXX that Flagstar runs the analysis on customer 's accounts prior to a customer sending in lump sum payments or having their loan payment altered, so, no this is not the same process since they are holding in escrow this additional {$6300.00} that should not have any bearing on running an account analysis on my account.
I also asked XXXX if Flagstar was going to pay me interest on these funds that they have " held in their account '' for nearly 90 days. His answer was no.
I believe Flagstar Bank is practicing deceptive trade and I would think they must legally pay me interest on those funds when these funds are simply excess funds I requested back as soon as the XXXX County Tax Office submitted the funds to Flagstar Bank.
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| 11/17/2016 |
Yes |
- Bank account or service
- Checking account
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- Account opening, closing, or management
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Web |
Older American |
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On or about XXXX XXXX, 2016, I logged into my Flagstar Bank checking account online. I searched for a way to transfer funds from my Flagstar line of credit to my Flagstar checking account. ( This would have been a draw on my credit line. ) I was unable to find any way to do this online, so I contacted the bank by phone to request a transfer. I was told that I could only draw on my line by writing checks. When I asked why I could not transfer funds into my checking account, I was told that my checking account had been closed and that I would have to open a new checking account in order to access my line of credit. To open the new checking account, I was required to make a {$50.00} deposit from funds outside of Flagstar Bank. On or about XXXX XXXX, 2016, I learned of a third Flagstar Bank checking account in my name, predating the newly established checking account. I contacted Flagstar about this account and spoke with a different representative of the bank. I was told that the third account had been specially established at the same time as the credit line for the express purpose of drawing on the line. This bank representative had no explanation when questioned as to the earlier requirement that I open a whole new checking account. This made me think of the way that XXXX XXXX employees would trick customers into opening unnecessary new accounts. I recently received my first statement for the new checking account, for the period ended XXXX XXXX, 2016. The statement included a {$2.00} " paper statement '' fee. In opening the account, I was never informed of this fee. I believe this to be a deceptive practice, therefore I have contacted the CFPB.
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| 11/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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What happened?
I have a XXXX XXXX mortgage loan serviced by Flagstar. I entered forbearance in or around XX/XX/XXXX. In XX/XX/XXXX, I contacted Flagstar again to request that I be evaluated for post-forbearance options per Fannie Mae guidance. Flagstar informed me that my account was subject to a " block '' that needed to be removed before they could proceed. On XX/XX/XXXX, I called Flagstar again, and was again told the same thing. The representative told me to call back in a week, and the block would be removed so that they could proceed with workout options. On XX/XX/XXXX, XXXX XXXX from XXXX joined me for a call to Flagstar. We spoke with customer service representative XXXX and then supervisor XXXX. XXXX said that a " template reset '' was necessary. After a hold, XXXX informed us that she had communicated with the IT department and that IT had confirmed that they would remove the hold within 24 hours.
She scheduled a follow-up call with me for the following day. On XX/XX/XXXX, I received a follow-up call during which I was told that Flagstar had not yet been able to reset my account and remove the block. Flagstar again told me the same thing : the IT department needed to work overnight night to reset his account before they could proceed to evaluating the account for post-forbearance workout options.
At this point, I had been attempting to exit forbearance for months and have been told five times that an IT problem is preventing Flagstar from moving forward. Each time I have been assured that the problem is a simple IT fix and will soon be resolved, but Flagstar has not yet resolved the problem and moved forward with their evaluation.
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| 08/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Hello, I 'm not sure if this is the way to handle this, but I 'm not sure what other resource to use. I had my mortgage with the charming Flagstar Bank. They took my home, and this is after me attempting four times to refinance it. They lost my documents every time, told me to resubmit, etc. etc. I did receive a settlement from them ( you ), twice. My question is, am I going to receive any other money? Because I lost over {$150000.00} ( cash ; the house was worth more! ) and I have only received back less than approximately {$40000.00}. The most recent check number I have received is XXXX in the amount of {$1800.00}. The tracking number is XXXX. It was issued regarding the civil penalty fund third-party administrator regarding Flagstar Bank. I appreciate all that you have done so far, I really was n't expecting anything, and I think it 's horrible that they 've gotten away with what they have and they are still even allowed to be in business when all the rest of us have lost our home that we worked so hard to get. Frankly I think every little last dime they have should be given to consumers and they should be put out of business as a penalty. However, evidently things do n't work that way in America and the small guy, the consumer gest XXXX. That said, again, I appreciate every single thing you 've done. I would however like to know if this was the final payment or if there will be more disbursement in order to help me recover from what has been a horrible experience and which ruined my credit and of course lost my home. If you would please let me know as soon as possible I would really appreciate it. Thanks for being on the consumers side.
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| 10/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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FlagStar bank signed me up for Loan Modification without my knowledge or consent. My payoff amount went from {$310.00} K to {$320.00} K and this is how I noticed that this occurred. My Loan Number is XXXX.
I was in forbearance hardship for 2 months. I called in XX/XX/XXXX, was on it for XXXX and XXXX, and then came out of it in XXXX. I called XX/XX/XXXX and spoke to XXXX. They signed me up on a Short Term Repayment plan which is 6 months of paying {$3900.00} to get the account current ; Confirmation # XXXX. No immediate documentation on this was sent. It wasn't until XX/XX/XXXX when I received the information regarding this agreement.
In XXXX and prior, I had asked about refinancing and was transferred to dead-end voicemails. No one wanted to answer my questions directly. I started refinancing with XXXX in XX/XX/XXXX. During that process I noticed my payoff amount increased substantially and I cancelled the refinance.
I called Flagstar XX/XX/XXXX to understand what occurred. After 2 hours and speaking to about 10 different individuals who transferred me around, they said their system automatically signed me up for Loan Modification.
I would like to have this matter resolved. I would like my payoff amount to return to the original amount which was around {$310.00} K not including a {$3900.00} payment I had made which was never applied to the forbearance.
I am trying to become current with Flagstar but their Customer Service is brutal - read their reviews online - and I am getting absolutely nowhere with them. I don't trust their representatives and their MO is to transfer you when they don't want to answer the question. Please help.
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| 08/18/2022 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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As millions of Americans we have been impacted by COVID and our mortgage with Flagstar Bank was put in Forbearance. On XX/XX/XXXX. XXXX we were offered loan modification, however in order to finalize we had to complete 3 trial payments on the following months XXXX, XXXX and XXXX and which weve successfully completed and on XX/XX/2022 we received a package to finalize the modification and bring the loan current. My wife and I signed, notarized and sent the package back quickly. In the meantime, we continued to make payments as instructed and I continued to call the bank at least once a month to make the payments ( since we cant do it online ) and inquiring about the online banking and asking about my loan.
At no point I was told there was a problem nor received any lette. Beginning of XXXX and during a regular call to schedule my payment the rep shared with me that the loan modification was closed due to me breaking the trial payments?! And the same agent was able to confirm that the info she shared with me was inaccurate and opened up an expedited request to reopen the loan. After a week of waiting and stress I called again to get an update after 5 attempts due to calls dropping I was able to speak with a rep who gave me a whole new story for my loan being closed and it had to do with recording being rejected?!!
Now, the account was sent to collection department, and weve been getting scary letters with threats to pay all the outstanding balance of over $ XXXX and were in danger of loosing our house! Till this day no one had explained how we got to this and why?!
I have sent Qualified Written Request ( Notice off error ) on XX/XX/2022.
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| 08/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank is currently charging us {$9000.00} for escrow taxes. The Town of XXXX has our taxes estimated at {$6100.00} for the year. Due to our home being a new construction, the town did not assess our taxes for the first 6 months of fiscal year XXXX ( Quarter 1 and Quarter 2 ). The Town of XXXX and in fact all of Massachusetts fiscal year runs from XX/XX/XXXX through XX/XX/XXXX. However, once they were assessed for fiscal year XXXX, the total is {$6100.00} for the entire fiscal year. Flagstar Bank fiscal year runs XXXX to XXXX. Flagstar Bank is combining 2 fiscal years into one and this is creating a discrepancy of {$3100.00} because Fiscal year XXXX Q1 and Q2 ( {$1500.00} each ) is being calculated into the total figure. Currently Flagstar Bank is overcharging us by {$2900.00}.
We have contacted Flagstar Bank since XX/XX/XXXX, regarding this issue and they refuse to change it. We have requested multiple escrow analysis to be completed and Flagstar continues to report that according to their records we are being charged the correct amount. We contacted Flagstar Bank on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. We worked with a supervisor at Flagstar Bank who understood that we are being overcharged but she could get the escrow team to run another analysis to help rectify this issue.
We have also spoken to the XXXX Town Collector who reports that Flagstar Bank should not be charging us anything different from what the town reports. Currently our mortgage payment is {$3000.00}. XXXX, our mortgage payment should be {$2700.00}. This is the amount we were paying prior to the last escrow analysis in XX/XX/XXXX.
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| 12/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Sent a payment to Flagstar bank on XX/XX/XXXX. The amount of {$53000.00}. I have been sending payments to Texas for other banks in the past and I know it takes from 3 to 5 days at most. I have recorded the conversation with the person who answered at XXXX. She told me that she did not see my payment but did see a internal transfer on XX/XX/XXXX. Because it was an internal transfer that tells me the bank received the funds sometime between XX/XX/XXXX to XX/XX/XXXX. Even that is a excessive USPS delivery time ; which I don't believe for a moment. The USPS has never been that inefficient in 20 years sending mail to Texas. When I asked to be given a supervisor he denied they received it. It is my belief this bank is engaged in fraud. If they delay early payments until the end of the month and hold on to them until then instead of processing ASAP ; they charge me more interest and if they do that with hundreds of thousands of customers it is easily millions to potential billions over time they steal from their customers, like me. This appears to be a business practice at Flagstar. They are to process payments as soon as they get the check and not hold them until the end of the month. I expect to be reimbursed the interest difference between the loan and the loan less the payment for the 12 days they did not recognize the payment or roughly {$57.00}. I also expect the federal government FDIC and other organizations to investigate Flagstar. Now that I can not trust Flagstar I will walk my payments into a local branch in Arizona. A final note I told the supervisor I know the payment will magically appear either XX/XX/XXXX or XX/XX/XXXX.
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| 05/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Hello, we had a house fire on XX/XX/2021. We have a forced place insurance policy that we were advised covered the structure of the home. We were forced to secure the property on our home and the insurance adjustor did call us back until the following week. When we asked the reason for the delayed response we were told that he had an emergency and went out of town, like our house was not a priority even though we almost died escaping the blaze and had not just lost our family pet.
When the claim was filed we discovered that the insurance policy covered XXXX of damages while the insurance adjustor recorded approximately XXXX worth of damages. We notified the insurance company of the discrepancy and that the amount of insurance coverage did not cover the lenders interest in the home and and they escalated the file due to the obvious discrepancy in the policy and policy limits.
Today we were informed that the lender would not increase insurance coverage and that basically we were on our own. We have no where else to go. We have no HVAC, our electricity has not been repaired and is still a potential fire hazard, the home needs a repipe and there is a potential for a gas leak. We can not afford to pay the mortgage and restore the house to what it was before the fire.
I feel like the lender is attempting to squeeze us out of the home since our mortgage is low and the property values in the area have skyrocketed. We don't want to lose our home but feel like we have few options since the lender has railroaded us and keeps us in the dark and giving us the runaround regarding their expectations for getting the home back up to code.
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| 10/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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In XXXX of 2021, I applied for the third time an application for mortgage modification. I have submitted documents as they were requested in a timely fashion. The process has drawn out 6 months.
XX/XX/2021, I was told that my original application for modification was expired, and that I would need to submit an entirely new application by XX/XX/XXXX. I resubmitted an application.
I was told on or about XX/XX/XXXX that the application was complete and was being sent to the underwriters for review.
On or about XX/XX/XXXX, I was told that I would need to upload a previously uploaded lease that was in their possession as well as a written statement of income and another signature on the application. Those documents were uploaded on XX/XX/XXXX. I was told that the application would be closed on XX/XX/XXXX if all of the documents were not received. I contacted the mortgage company on XX/XX/XXXX and was assured that the application was complete.
On XX/XX/XXXX, I received a letter stating that the application was incomplete as they were still missing the lease submitted o n XX/XX/XXXX.
In a phone call today XX/XX/XXXX, I was told they were still awaiting the lease that was sent on XX/XX/XXXX.
The phone agents are doing their best to push the information to the underwriters, however there is a disconnect which is preventing my application for modification a proper review.
I would like a proper response from the mortgage company to reopen the application and process it for a modification prior to my home going into foreclosure. I have submitted every documentation asked for in a timely fashion. So that I can keep my home.
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| 02/28/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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Flagstar Bank is the servicer for my home. I have owned this home since XX/XX/XXXX and have always paid as agreed and on time. Under the Cares Act, in XX/XX/XXXX, I deferred my mortgage payment for 6 months with the understanding that my payments would be pushed to the back of the loan. Now that I am able to resume payments as normal, Flagstar required me to pay in full the missed payments during the forbearance ( {$4300.00} ) or my loan would be required to be under review ( which must be approved ) for a complete loan modification which included information such as : my pay, W2, proof of hardship due to COVID-19, my spouses pay and W2 etc. ; all of which I thought was not required or asked under the Cares Act. When I asked Flagstar why this was necessary as my home is USDA, the supervisor stated that the investor for my home would not allow for the deferred payments to simply be pushed to the back of the loan ( XXXX XXXX was referenced as the type of loan, not USDA by Flagstar ). If I knew that my payments would all have been due as a lump sum, this would not have been helpful at all and I wouldnt have wanted them deferred in the first place. I need to understand why my loan was required to go through a complete loan modification and - among several other things - why I was required to show Flagstar my proof of hardship due to COVID-19. To keep good standing with my mortgage, my daughter had to pay the deferred missed payments so that I would not be subjected to a loan modification, which was absolutely not necessary due to the fact that I could resume my normal monthly payments - as I have favorably done since XX/XX/XXXX.
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| 01/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
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- Problem with customer service
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Web |
Older American |
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I received a check from my insurance company in XXXX for funds in reference to hurricane Irma. I contacted Flagstar bank and they sent me a packet to fill out and send back with copies of the companies XXXX, Ins adjusters work sheet, conditional waiver of lien, contractor affidavit, repairs affidavit and property owner contract. All were sent along with the endorsed check in XXXX.
I have been in contact with Flagstar starting in XX/XX/XXXX however i did not start documenting until XX/XX/XXXX. On each occasion I spoke to a customer service person in the Loss Draft Department. Each time there were frivolous excuses given for why they had not sent my check to me so that we could get a start date for replacement of our roof.
On Each time I called : XX/XX/XXXX / 21 minutes on hold XX/XX/XXXX / 1 hour and 40 minutes trying to resolve issues that did not exist because they had all the paperwork necessary to release the check.
On XX/XX/XXXX I was told the check would release.
XX/XX/XXXX I called again and was told the check released on XX/XX/XXXX and it would take 10 days to get to me.
XX/XX/XXXX I have still not recd the check. Flagstar is holding my money and causing damage to an already damaged roof for no reason. It was my understanding the reason the insurance companies put the insurance check in both our name and banks name is to insure that the work is done to protect the banks investment in the home. So why are they giving me such a hard time about releasing the check? I believe that the bank is stalling and holding my money hostage for a reason I can not fathom.
reference loss draft ID # XXXX telephone number XXXX
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| 07/14/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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My complaint is on inadequate service, from Flagstar Bank in giving my wife and i a refinance on my VA Loan. I tried to fill paperwork online but there was always a problem with doing it through e mail. I did it well through the company portal, but e-mail always had a glitch in it that they never corrected, which caused me not to be able to transmit the paperwork. I called left word for them to send me paperwork through US Mail, they never did! I am going to call again today and tell them to send me all paperwork through The US Mail.
I feel as if these people do not want to close a refinance for me on my VA Loan, their effort has been sub-par, as well as selfish as I believe they are trying to keep me in the higher APR loan, by creating these problems.
I am hoping my age was not a consent for them to treat me this way or they just inadequate in giving proper service, trying to do it their way instead of the right and legal way! I need them to send me the proper paperwork through US Mail, ASAP, with all papers that need to be signed and a list of everything that needs to be sent to them they may already have some copies of items requested to be submitted to them.
I know they are not offering me the best APR rate, that We qualify for, because other companies have quoted lower rates!
If I go to other companies I have to pay closing cost with my current mortgage company Flagstar Bank, I will not have to pay closing fees!
Please, help me with this problem, my loan officer for this attempt to refinance my VA Loan, is XXXX XXXX. Telephone # is XXXX. We have been trying to get this done since XXXX!!!
XXXX XXXX XXXX XXXX
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| 07/20/2017 |
Yes |
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- Trouble during payment process
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Web |
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On XX/XX/2017 I received my mortgage statement in the mail. I looked at it and it had a next payment date of XX/XX/2017 and I thought that was odd. I turned it over and saw that flagstar had entered in 3 fee amounts of {$990.00} all on the date of XX/XX/2017. Then it showed 2 payments of {$1400.00} posted to my account on XXXX. I made a payment of {$1400.00} on XX/XX/2017. I have no idea what happened so I called Flagstar. I recording of my account information said I made a payment of {$15.00} on XX/XX/2017. I waited and talked to a girl and she said I was not due for another payment till XXXX and I said something is wrong I did not make all these extra payments and she said do n't worry just pay when it says to. Flagstar has applied someone else 's payment to my account before so I 'm assuming that is what happened. The girl opened up a case and I asked that someone call me and today is XX/XX/2017 and no one has called me. My case # is XXXX. I have been also checking my credit bureau and the balance on that for the month of XXXX shows a balance of {$210000.00} but Flagstar is showing a balance of XXXX that is a difference of {$2200.00}. The Credit Bureaus receive the update from the company every month so something is wrong with that. I want Flagstar to fix what is wrong and correct it. I am still waiting to hear back about the other case I have with Flagstar # XXXX that involved my modification and not removing my ex-husband and not having him sign any of the paper work and making me the borrower but he is still on the modification as you can see with the attachments I am sending he is still the primary borrower.
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| 09/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have been trying to work with my mortgage company for over 9 months now and after multiple pleads for help they give me the worst possible plan that I can get. They gave me a forbearance plan and not a loan modification. I had told them that my income was reduced and lost my job. My son is here trying to help us save our home but this plan that was provided does not make sense. How can they extended the loan term by 17 years and increase my mortgage payment.
XXXX XXXX escalated my loan modification review over 20 times because their team delayed my review for over 9 months. It took them 10 months to get me a plan that is making it harder to keep my home. I need the underwriters, escalation managers and processors to take responsibility for their mistakes. XXXX had spoken to XXXX XXXX ( escalation manager ) and he advised that he would help but never did. We had to continuously follow up with him. He was never available to get an update on the escalation. Week after week my loan got further behind because they didn't want to help.
XXXX, another escalation manager was supposed to give us a call back earlier this week with a breakdown of the plan but never did. These people don't care if people are losing their home. They just want to get you off the phone and move on to the next person. The less work they do, the better for them to not handle problems. We are here begging for help in our most vulnerable time and they are just taking advantage of people.
They even tried to blame me, that it was my fault for delaying on documents when I was the one following up to make sure my review was even moving forward!
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| 05/26/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
Older American |
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On XXXX/XXXX/XXXX, I received a letter from FlagStar Bank stating my re-modification application was " complete '' for loan # XXXX filed in XXXX of XXXX. I would then receive a " written notification '' in 30 days which as of today, I 've not received. I have made numerous attempts to contact my " point of contact '' XXXX XXXX leaving multiple messages never getting any calls returned.
I did received a phone call on XXXX/XXXX/XXXX from the " Underwriting Dept. requesting a copy of a lease I issued to a new tenant which was confirmed received by the default dept. the following day.
I then called the " Default Dept. on XXXX XXXX and spoke to " XXXX '' and she stated my modification of my loan has been " approved '' and I should be receiving documents within 30 days. On XX/XX/XXXX, I received a letter from XXXX XXXX of FlagStar Bank stating she will be my new " point of contact. '' Unfortunately, the same problem continues never any return calls from messages I 've left.
The only calls I get is a " recorded message '' after hours stating its " urgent '' I call which I do the following day to XXXX XXXX leaving another message requesting a call back.
On XXXX/XXXX/XXXX, I called again and spoke to XXXX of the Default Dept. stating I 've not received my new documents only to be told " my modification '' was finally approved.
Now we are moving into XX/XX/XXXX and still not documents or returned calls by XXXX XXXX XXXX.
Obviously, FlagStar Bank has shown " no urgency to modify my loan '' and thus being an " interest only '' loan plus with the market crashing the value of my home has taken a severe drop in value.
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| 09/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My mortgage was in forbearance until XX/XX/XXXX with Flagstar. I called to see what options I had moving forward and was told my forbearance expired XX/XX/XXXX. I was never advised of this when my forbearance continuation was extended until XX/XX/XXXX. When I called to enquire why my online account was showing : You are currently on an active forbearance plan that is set to end on XX/XX/XXXX Please keep us updated on your financial circumstances so that when you are able to resume making monthly mortgage payments, we can provide you the best opportunity for an efficient mortgage reset. Please click Update Hardship Information to begin.
I was told there's a problem with their online accounts and they are aware of this issue. In the meantime, there is nothing more they can offer me than to accept the deferral option I was approved for or file loss mitigation. This misinformation of the end of deferral dates and their lack of accountability for their mistakes finds me in a really bad spot. I would like the same options offered to me while my account was still in forbearance. After all, I was going by what I was told on the phone and what is showing on my online account. Furthermore, on XX/XX/XXXX spoke to three different people and received three very different answers. One said I was no longer in forbearance but protected under FEMA until XX/XX/XXXX, Second rep told me my account had a 30 day and 60-day late payment reporting ( never late on mortgage payments, prior to forbearance ), and the third was unable to do anything more after checking with her supervisor because my forbearance expired on XX/XX/XXXX
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| 01/16/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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1 ) The mortgage servicer FlagStar Bank has failed to accept and permit the submission and review for Mortgage Assistance to XXXX XXXX XXXX and XXXX XXXX XXXX. Mr. & Mrs. XXXX were denied a modification in XX/XX/XXXX. However, the reason for denial, being the lack of 4 payments within the 1st 12 months of origination was accepted by the note holder/mortgage insurer FHA.
2 ) FHA whom insures the mortgage agreed to provide an exception based for the XXXX mortgage, so that a modification could be provided. However, FlagStar Bank did not follow up on appeal process provided by the XXXX. FlagStar also neglected to follow through with FHA/HUD and honor the exception provided ; so that modification can be obtained.
3 ) FlagStar Bank improperly started the foreclosure process prior to the customers, XXXX XXXX XXXX and XXXX XXXX XXXX being 120 days delinquent. Federal Law requires a 120-day Pre-foreclosure period by CFPB mortgage assistance guidelines, ( per 12 CFR 1024.31 ) The promissory note or any other loan contract does not contain a due-on-sale provision, thus 120-day rule is in effect.
4 ) FlagStar Banks behavior constitutes dual tracking, based on the process starting before the 120-day delinquency period and FlagStar Bank representatives stated that file would be reviewed for mortgage assistance programs and exception provided by FHA/HUD would be honored ; however instead a sale date was entered into the system for XX/XX/XXXX.
5 ) FlagStar Bank did not review application instead FlagStar Bank ignored submission that was received 45 days before sale date ; and entered a new sale date of XX/XX/XXXX.
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| 11/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/XXXX, I contacted XXXX XXXX, Loan Officer, NMLS XXXX, at Flagstar Bank to inquire about refinancing my mortgage. XXXX told me it would take 60 days to refinance my mortgage. I began the refinance process with Flagstar Bank. I paid Flagstar Bank an appraisal fee of {$550.00}, which was charged to my credit card on XX/XX/XXXX. The appraisal we performed on my home on XX/XX/XXXX. On XX/XX/XXXX, I cancelled the refinance process with Flagstar Bank because they were taking to long. When I contacted XXXX to inquire why the delay, he told me the loan processor was out for 2 weeks and caused a delay in processing my refinance. Interest rates were rising and I did not want to delay refinancing my mortgage any longer. I switched to another, more responsive, lender. I began the refinance process again. Since I had already paid for an appraisal, I had requested Flagstar Bank to transfer the appraisal to my new lender, which they did. When it came time to sign my loan documents for the refinance, I noticed on the Borrower ( s ) Closing Statement a charge from Flagstar Bank for {$610.00}. I contacted my Loan Officer and she provided me with an invoice from Flagstar Bank for {$610.00}, that was sent to my escrow company, for the appraisal stating " Paid Status : UNPAID. '' I called Flagstar Bank 's customer service on XX/XX/XXXX and explained the situation to them. When I asked her to provide me with a paid invoice showing I paid for the appraisal and the fee of {$550.00} was charged to my credit card on XX/XX/XXXX, she declined to do so. I told her I am filing a complaint with CFBP, she did not seem to care.
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| 11/07/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Flagstar Bank in XXXX has become the custodian of my mortgage after they took of the XXXX XXXX XXXX. I applied for a HELOC to use in purchasing a second home and the loan servicer was XXXX XXXX basedin XXXX and XXXX XXXX communicated with me. They first told they could approve me for {$26000.00} and then after the appraisal they ordered returned, they only said they could offer {$11000.00}. The appraisal was not consummate but I was willing to accept the amount to utilize toward the purchase. They did not communicate with me about closing out the {$26000.00} loan and having to do a totally separate loan for {$11000.00} until I looked in and saw no trace of the loan application one day and reached out and asked what happened and then I received a message saying there was " no progress '' on the loan application. I often, throughout the process, would receive mailing from them and e-mail messages that wouldn't align with the additional documentation they necessitated. The e-mails was say they had everything they needed and then the mailing would say they needed copies of this and copies of that, all of which I would provide for supporting documentation. All of this two days ago after being told I was approved for the loan for {$11000.00} I looked into the account to check on the application status and there was no trace of the loan application or anything as if this who 5 month process never existed. They have my information and then my application and all of the communication just vanishes, and that is very perturbing to me. I do not know how they operate, but it is certainly a very clandestine process.
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| 03/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Loan ( Mortgage ) As per the Cares ACT, Flagstar is in the process of loan modification of my primary home loan. My mortgage did not have any escrow account previously but when the loan modifications documents arrived, there was an shortfall of {$9100.00} added to the escrow calculation in the paperwork. After calling Flagstar it was determined that although it was not an escrow account, they paid my property taxes ( and insurance ) of which they received back the amount of the property taxes back from the taxing authority as I had also paid the property taxes. This was confirmed by their escrow representative XXXX on XXXX on the phone with me. I am trying to get the loan modification document re-drawn reflecting without the property taxes since XXXX but there are been no resolution. I call at least 3 times each week ( I have records ) speak to agents and the escalation teams, they promise to resolve this every time and I keep getting the run around. The different departments Customer Service, Escalations, Escrow, and Underwriters seem to be very dis-jointed. No one person will take responsibility to resolve the issue. They promise resolution and ask me to call back and I get the run-around again. Extremely poor organization in this regard which leads to bad customer satisfaction. I am afraid that they will tag my loan as delinquent and process foreclosure against the Cares Act. I have returned the loan modification document with a covering letter, uploaded the covering letter to their website under my loan, called them at least 12 times, but no resolution. I need this resolved immediately.
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| 05/31/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Older American |
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I had my townhouse financed through XXXX XXXX for about 9 years. XX/XX/2019 I was notified that my loan was sold to Flagstar Bank. My loan is PITI with payments of {$430.00} per month. On XX/XX/2019 I sent my first payment to Flagstar, XX/XX/2019 sent my second payment, XX/XX/2019 sent my third payment. On XX/XX/2019 I was notified by Flagstar that I was behind on my loan and was told that I needed to pay $ XXXX XX/XX/XXXX. I have never missed a payment! I called Flagstar ( I was on the phone with them fo 4 hours ) to se what the problem was. I was told that when Flagstar bought my loan that they also bought insurance for me at a price of {$1900.00}, and that my new payment is {$820.00} per month! I informed Flagstar that I already have insurance on my townhome with XXXX. I have been insured with XXXX the whole time that I have owned my home. I was then transferred to Flagstar 's insurance division ( had a three way call ). Told them that I already had insurance and had XXXX Fax my policy over to them ( it is good thru XX/XX/2019 ). The person that I had talked to in the insurance division with Flagstar said I see on you paperwork that you do have insurance, and it looks like you should get a refund. Then I was told that I needed to make a payment of {$820.00} to get my loan up to date! I have never missed a payment!!! I never gave Flagstar permission to purchase insurance for me. I already had insurance. Flagstar is now charging me late fees and are about to hurt my credit. I am afraid if this doesn't get straightened out soon I may lose my home. I am on XXXX and can not afford all of this.
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| 03/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/22, I was not home and my husband called to explore interest rates. Flagstar ran a hard inquiry on my credit without my consent and completed a loan application with erroneous information since I was not there to provide the correct information. I was not at home to be aware of the conversation and/or agree to proceeding. XXXX XXXX at Flagstar took the call from my husband.
I was aware the call was made but was under the impression all conversations and actions were " soft '' - this is while we were waiting to receive documents that we would review to determine next steps, or so I thought.
On XX/XX/22, My husband and I looked through mailed documents from Flagstar ( loan application ), which is when I found information had been guessed in order to push the refinance through. A few days later on XX/XX/22, I found my credit score had gone down and that time, I saw that a hard inquiry had been run against my credit, which is when I realized steps needing my consent were taken without my consent.
On XX/XX/22 I submitted a complaint to Flagstar in regards to the concerns that were found. As of today, XX/XX/22, has reached out to me to address the concern, only XXXX XXXX has called me, who is the mortgage processor, and she doesn't have any authority to address the concerns.
On XX/XX/22 XXXX, Flagstar, emailed me a copy of the loan document ( which contains SSN and birthdates, etc. ) to my personal XXXX account, which is not encrypted. There was no link to a secure site, just a direct pdf attachment so our personal identifying information such as DOB and SSNs have been compromised.
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| 06/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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XXXX sold my mortgage to Flagstar Bank as of, apparently, XX/XX/2021. As per XXXX original letter to me, I paid XXXX with check in the amount of {$950.00} on XX/XX/2021 which cleared my bank on XX/XX/2021. Flagstar refuses to give me credit for that pay and insists I owe them money. I had included a copy of the check in my XXXX payment which I made out to Flagstaff Bank on XX/XX/XXXX in error. After waiting 5 days for the check to show up in my account and assuming since it was made out incorrectly they would not deposit it, I made out a check to Flagstar Bank, along with a copy of my XX/XX/XXXX check to XXXX. As the check to Flagstaff Bank cleared after a week, I stopped payment on the second check made out correctly to Flagstar Bank. I received a letter from Flagstar on Saturday, XX/XX/2021 stating I was not only in arrears but also this was a legal debt collection. Today, XX/XX/2021 at XXXX XXXX pacific time I called the number in the letter. After trying to figure out their totally non-informative menu, I finally reached a human being. After informing the person that I was really upset about their non-responsiveness to my inclusion of a cancelled check in my payments and that I felt this was not my problem but XXXX and Flagstars, the person hung up on me. Aside from being terrible customer service, this is not useful in trying to solve issues. Please deal with Flagstar as they obviously have no interest in dealing with a private citizen. Thank you.
I have naturally put my XXXX, XXXX payment in the mail today in my usual amount of {$950.00} which includes additional principal.
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| 09/15/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I sustained hail damage to my roof back in XX/XX/XXXX. It was not discovered until summer of XXXX. I filed a claim with XXXX XXXX. ( Claim # XXXX ). The roof was completed XX/XX/XXXX. XXXX XXXX mailed me a check for XXXX. I sent the check to Flagstar Bank for their endorsement along with the adjuster 's report. They sent the check back without the adjuster 's report for my and my wife 's endorsement and send it back to them. They cashed the check. I informed Flagstar the roof was completed back in XXXX. I have been back and forth with Flagstar Bank-loss dept. ( XXXX ) Asking for the check so I can pay the contractor. They told me they do not have the adjuster 's report and I need to send it to them. ( They have the adjuster 's report when I sent the XXXX check to them ). They told me they requested a copy of the adjuster 's report from XXXX XXXX the XXXX XXXX claim rep. I spoke to XXXX XXXX on XX/XX/XXXX, sat. evening when he called, and he told me he had already sent Flagstar the adjuster 's report. I called Flagstar XXXX XXXX and spoke to XXXX on a recorded line. She informed me they already have the adjuster 's report and will release the funds and order a roof inspection. The roof was inspected on XXXX XXXX. To this date, I have not received the check for XXXX. Can someone tell me what Flagstar is pulling? Did they invest the insurance company 's money and do not want to release the funds? It appears they are using the adjuster 's report as an excuse not to release the funds when they have had it all the long. I looked into my file last night, it said waiting for documentation??????
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| 05/10/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have been in COVID-19 forbearance since XX/XX/XXXX. I was 2 payments behind at the time the forbearance began, however I would not have requested the forbearance if the country had not shut down due to the pandemic, as I was working two jobs and able to make payments at the time.
In early XX/XX/XXXX I reached out to my servicer to begin the process of ending forbearance. They requested additional information multiple times, which I provided. I finally received confirmation that they had all the documentation that they needed in late XXXX. I received the final verdict of the loss mitigation, and was surprised to be denied all available loss mitigation options. After 2 months reviewing my information, all of which documents that the forbearance was COVID-19 related, it appears that my loan servicer did not look into pandemic related support for my mortgage.
According to the determination, I am required to pay {$24000.00} in order to maintain my loan. I do not have access to this amount of money, and from my understanding of Pandemic legislation, my servicer can not request a full lump sum reinstatement since I have an FHA mortgage.
I am submitting an appeal today, XX/XX/XXXX. However, I am very concerned as the documentation states that if my appeal is not approved, I will have to pay the full amount by XX/XX/XXXX in order to keep my home. I feel that I have been mislead throughout the process, with documentation stating that there would be multiple options for paying the missed amount back. I am both shocked and scared that my institution is now stating that I have not options.
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| 11/26/2019 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Overdrafts and overdraft fees
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Web |
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I have been XXXX for the past 5 years, I opened my Flagstar checking account online and was able to manage it throu online banking, I used the Flagstar bank account to pay off my credit card. However on XXXX XXXX 2018 I made a payment which didnt go throu, I called Flagstar and asked why they said they will process it again. And that was the last time I had access to my account. Apparently the phone payment overdrew my account and they closed it so I had no access to it online anymore. I received zero emails. I have been offered a XXXX credit card limit and dont use it. However I arrived in the states a month ago and I was checking my credit score to see that its 100 points down due to a collection of XXXX dollars from Flagstar. I called them they asked me to call the collection agency which I did and I disputed it so they told me to call Flagstar from now on. I did contact Flagstar, the first representative hang up the line, the second one was a banker so decided this matter is only resolvable from the credit card department which didnt. She even blamed me for not reporting a valid address and said they have mailed me letters. My communication was set to electronic, they arent allowed to contact me via mail. Secondly, they processed the payment and apparently both payments went throu therefore they overdrew the account. Thirdly, they have zero communication between their departments otherwise someone should have mentioned the overdraft fee or at least was able to resolve my matter. I am a victim of their system. I offered to settle the amount if they remove it from my credit report.
|
| 05/04/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I mailed to Flagstar two hurricane related insurance checks ( XXXX ) totaling {$100000.00} on XX/XX/XXXX. I advised Flagstar at that time that I will complete my repairs out of pocket and they can inspect upon completion. I advised I expect during that time the monies to be kept in an interest bearing account because it could be some time before I am finished. Fast forward to around XXXX, XXXX of XXXX when I began discussing over the phone with several Flagstar representatives about the process for them to inspect and release the insurance monies. Their main issue is an adjuster 's report in which I advised them I gave them all the paper work I received from the insurance company. They ( Flagstar ) verified with XXXX about the adjuster 's report and XXXX confirmed that there is no further paper work other than what they already have on hand. With this confirmed my question to Flagstar is what is the next step to complete this transaction. The several representatives I spoke to all said they would get approval from management to send an inspector and would return my call in a couple days with a scheduled date but no one ever called back or when they do it would be weeks later with the same response, " they need to talk to management ''. I finally decided that I will begin to put my requests in writing to support my complaint and maybe trigger Flagstar to respond. No such luck, it made it worse. I have sent 3 email requests out to Flagstar beginning on XX/XX/XXXX, each being at least a week apart and I have not received any responses to date. Thus, I am now filing this complaint.
|
| 01/29/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
My mortgage company is FlagStar an I have been trying to do a loss mitigation with them for 3 years now. The first time around in XXXX they randomly closed my case, even though I called monthly to check on it. Their reason for closing given to me was I was suppose to send in a monthly of my pay stubs and bank account. This information was never portrayed to me, in which I was never given the chance to comply. I tried again in XXXX submitting multiple applications with no reply. I then contacted HUD in XXXX and had a councilor sit in on a conversation with FlagStar in which they denied me saying I never submitted an application. I then submitted an application while still on the phone without saying so and they still denied, saying I did not. It was n't until a supervisor was called, did they omit I submitted an application. I submitted all the information that was required of me and checked in every 2 weeks to see how the application was goin. When all of a sudden once again they denied me saying that I did n't make enough money and that I would have to do a " Short Sale ''. This was around XX/XX/XXXX and I still am in possession of my house and am scraping by to make payments.
FlagStar has denied me Loss Mitigation at least 3 times and without notice, I had to call to find out that they randomly closed and or dropped the application. In which they gave me a random excuse for their actions which had no ground. This is n't right, why am I being denied by FlagStar. They should n't be able to just deny an application for any random reason they can come up with and without notice.
|
| 07/12/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
To Whom It may concern, I XXXX XXXX XXXX, would like to formally complain about my mortgage servicer Flagstar Bank. I submitted my complete application for mortgage assistance about 5 months. I followed up today spoke to XXXX who he claims to be a supervisor immediately stated that the package was denied and never put into a review that is was probably a mistake that he will make a note in the system. I told him that theirs no time I have a sale date set for XX/XX/2018 and that for the last 5 months I've been bounced around given wrong information not just by rep but by managers such as XXXX, XXXX I can name a lot more. He then said that my case was handled wrong and that he was sorry but that my house will go for sale. I explain to him that I have a family and that we are going to be in the street but he did show any sympathy towards my situation. I stated to him that I do not want to lose my home that's all we have and that I will be thrown out with my family and no place to stay. I don't understand why they would ignore my application all this time. My hardship was that I lost my job because they went out of business. I am currently back on my feet and ready to pay my mortgage all I'm asking is a fair review and for my sale date be postponed so they can get a chance to review my package and review my current situation with no excuses. If this does not go anywhere I am going to seek legal advice to see if I can sue my mortgage company. Please, please help me I do not wish to be thrown out on the street with my family it's very dangerous out there.
Sincerely, XXXX XXXX XXXX
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| 03/21/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I am in foreclosure. My aunt XXXX was contacted by a lender ( XXXX ) who asked then convinced us that we needed to make repairs to our roof. The home was fully paid for without a mortgage at the time. My aunt who had no income could not take out a loan, so XXXX suggested that she transfer the title to me so that I could refinance. I only applied to take over the house to help my aunt get the repairs to the home. We only needed about {$15000.00} to make repairs, but when I applied I was told by XXXX the company she works with do n't do small refinancing loans and that I would have to borrow much more. She convinced me to borrow {$50000.00}. Then XXXX suggested and picked out the roofing company who charged me {$20000.00} to repair the roof. Two years later XXXX came by my home and convinced me that I needed to borrow another {$50000.00} to make more repairs that never got finished. off and on XXXX would come to my house saying that I needed to pay her {$300.00} for fees, she also came to my job and harassed me there. I used the XXXX loan to make payments to both the loans. Thanks to the HUD counselor I realize now that I was preyed upon and was a victim of a predator the just stripped the equity out of my home. The women that did the refinance was XXXX XXXX and told me she work for XXXX and she convinced me that I needed these loans. I did not know how refinancing or mortgages work so I was an easy target.
my family has lived in the home since it was built in XXXX. This was my grandparents home, my parents home, now my home along with my aunt. I really do n't want to lose it.
|
| 05/24/2015 |
Yes |
|
- Settlement process and costs
|
|
Web |
Older American |
|
I have a VA home mortgage loan with Flagstar Bank since XX/XX/XXXX I received a letter dated XX/XX/XXXX stating that my loan was transferred to XXXX XXXX XXXX Bank and this was my 15 day notice, the letter was delivered by the USPS, first class on XX/XX/XXXX. When I called Flagstar Bank to ask why it was being transferred, the customer service representative " it is just banking, how it is done '' she then said because the loan was being transferred I would have a sixty day " grace '' period to make the XXXX payment to XXXX bank. Asked about the letter being delivered with only 8 days left in the customer notice, she said " the XXXX took 7 days to go from XXXX to XXXX ''. I disagreed with that statement and said " the customer is supposed to get 15 days notice '', if it takes 7 days to deliver it is not 15 days.
I investigated XXXX bank and called their customer service number, the " 60 day grace period '' is false, only 15 days. The bank is also a " debt collection agency '' with an abusive track record. The bank, from the reviews that I have read, is only interested in forcing the customer in foreclosure by any means, losing paperwork, rewriting the rules, increasing penalties and not having a customer service representative stay with your case.
I feel that this transfer is a poor choice and that I will be spending money on a lawyer and answering harassing phone calls.
XXXX this is not how I want to spend my remaining years fighting with a profit driven bank.
I have included the transfer letter and several pages of customer reviews of XXXX bank practices.
Thank you.
|
| 08/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Step 1 : What is this complaint about?
Flag Star refuses to remove a late payment remark on my credit report after several attempts of contacting them explaining my medical situation.
Step 2 : What type of problem are you having?
Late payment removal Step 3 : What happened?
I have 1 late payment on my Flag Star mortgage account. The payment was due XX/XX/XXXX and the payment was received by Flag Star on XX/XX/XXXX. My reason for being late was because I was XXXX XXXX for over 30 days receiving treatment and was physically unable to make a payment. I did make the payment as soon as I was discharged. I do not have any late payments or remarks on my credit report until this one, and it is drastically effecting my score. I reached out to them several times and they respond with the same answer every time. " We have no reason to change the report status ''. I have submitted all the documents and files I can find to support my claim and they still have not decided to keep the late payment on my credit report. I have enough issues with medical bills and now I have to deal with high interest rates for the next 7 years. I signed up for automatic payments so in the future I wont miss any payments XXXX forbid. I faxed, emailed, called and sent a letter to them.
Step 4 : What company is this complaint about?
Flag Star Bank Step 5 : Who are the people involved?
Flag Star Staff The payment amount is for {$1500.00} I think considering I was XXXX XXXX during COVID-19 and XXXX and I obviously had no control over these circumstances, I should be excused of this late payment.
|
| 12/21/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
Flagstar Bank has violated the terms of the settlement with CFPB. I have not been turned over to another servicer. I have an FHA mortgage with Flagstar, and tried to get a DEED IN LIEU and FHA moving expenses approved, but Flagstar ignored my request repeatedly. We winded up moving out of the home and into an apartment for one year. Because of the refusal to advise and/or work with us, I filed a Chapter XXXX Bankruptcy. Home was discharged XXXX of XXXX. Flagstar Bank kept sending the normal letters of " HOW TO SAVE YOUR HOME FROM FORECLOSURE '' - with no mention of the discharge or anything. Finally - I have been given 90 days to pay the loan proceeds that are in default of {$480000.00}. Meanwhile the house is underwater and already discharged.
I believe Flagstar Bank is going to recoup their " losses '' from FHA - since it 's an FHA loan. Flagstar Bank has also been the XXXX paying the taxes and insurance on the home as well. The entire 987 days I have been in default - Flagstar Bank has been paying the taxes and insurance. But completely IGNORED the Deed in Lieu - telling me over and over again ( falsely ) that my submissions were incomplete. Making me do a complete Financial overview process instead of accepting my Deed in Lieu offer.
They have not started foreclosure as of yet - I only have a letter that I am at risk of losing home and to pay XXXX by XXXX XXXX XXXX to clear the default. I believe because I have an FHA mortgage, they know that any default they will be reimbursed by FHA. I also have a XXXX mortgage and Deed, with " XXXX '' listed as the investor.
|
| 11/14/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I reached out to my mortgage company who started servicing my home loan since XX/XX/XXXX From the beginning Ive always made my payments every month since then. I reached out to Flagstar a couple of times in the past to see if there was anyway I could have my due date updated as I was incurring late fees every month, due to my financial situation Im only able to pay towards the end of the month past the grace period cut off date. I was advised several times that I was unable, I called Flagstar XX/XX/XXXX to see if they would negotiate the late charges on the account the first representative I spoke to was not able to assist me and seemed very un motivated to help the consumer, I asked if I could speak to a supervisor in which he kept me on hold for over 15 minutes to then just transfer me back into the collections call que, I then had to repeat my situation to the second representative asked what they could do to assist me and my reasons of why my account incurred late charges, the agent advised me that they would require me to pay {$600.00} + my XX/XX/XXXX payment in order for them to remove some late charges, I advised I was unable to do that at the time and that my ultimate goal was bring my loan due for XX/XX/XXXX but with late fees waived so that I had a fresh start as I received help. The agent advised her escalations team would not do that and was unable to assist me, as a consumer I felt like I was not being helped even when I advised that I could make two payments ahead of time. Im asking for my late payments to be waived and possibly have a due date change
|
| 06/26/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
I had a modification with Flagstar Bank in XX/XX/XXXXwith my then Husband, in XXXX we were divorced and I applied for another modification on my own. I went to court and Flagstar took forever missing documents and everything else. My house almost foreclosed and 2 weeks after court they called me at work and said they could help. For the beginning I said I need my ex-husband off of the modification and they said not a problem. I signed all the documents. I had lots of questions when I got the paper work and no one would call me back or answer my emails. The modification paperwork came in and The breakdown of my trail payments had myself and my ex-husband. The modification agreement has us as a husband and wife with me signing as the borrower. My ex deeded the land to me because Flagstar asked that of him. They also had a letter from my ex saying he has n't given any money towards the mortgage since XXXX. New gave me a new principal balance then added on a XXXX promissory note in my name only as the borrower. With the already new principal balance of XXXX. So I went from a current unpaid balance of XXXX to XXXX + XXXX = XXXX. I am so upside down on this modification that I ca n't do anything and to top it off they only asked for my income my ex was not involved and Flagstar knew he needed to come off the note from XXXX. This paper work is so screwed up and they wo n't do anything for me. Can someone help or tell me what to do. My name must have come up for the class action lawsuit because I received another check this past weekend. PLEASE HELP ME OR SHOW ME THE WAY!!!
|
| 03/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Flagstar Bank is the worst financial institution and should not be in business. I started this process to refinance an exiting loan with Flagstar in XX/XX/XXXX. It has has been over six months! This process is no closer to closing this out and going on month seven!
As of to date, XX/XX/XXXX, the loan still has not been processed or finalized. Im working with my third loan processor and have been asked to resubmit all of the information I have previously provided plus more as if Ive never submitted any information. The loan processor/ supervisor, while very nice and the reason I elected to refinance with Flagstar , has not been monitoring my file nor provided any resolution. I contacted the customer service line and never received call back or resolution. I made several attempts to ask for a manager to call me back and still have not heard from anyone!! My experience with this company is unbelievable and has been unprofessional.
Im a professional with minimal debt, great credit and should never be treated or made to feel less than. I learned that the underwriter assigned to my file has spent the last six months or more excessively questioning my file, asking for several documents ( that I have provided with no delays and in access of what has been asked ), and scrutinizing my file based on a what I believe to be a bias - questioning my low monthly gas bills. This is ridiculous and uncalled for and an attempt to suppress consumers by frustration and dissuasion.
Flagstar has and continues to waste staff time, money AND my time, money and energy! Im at a loss.
|
| 12/07/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
In XXXX of 2019 I received notice that the other borrower on my FHA mortgage with Flagstar bank had filed for bankruptcy. He had moved out of the home 7 years prior to the initiation of his bankruptcy and signed a quit claim deed to me relinquishing all interest in the home. I filed the quit claim deed with the county and continued to pay the mortgage as agreed, but contacted the mortgage company after I received notice of the other borrowers bankruptcy to verify that I would continue to receive monthly statements and how the other borrowers bankruptcy affected me. I was reassured by the bankruptcy department at Flagstar that I would continue to receive statements titled for informational purposes only and that as long as I made the payments nothing would change. In XXXX of 2019 I received a notice on my monthly mortgage statement from Flagstar that {$930.00} had been added to my loan for legal fees. The mortgage company agreed to send me an itemized statement of the fees for me to compare to the threshold of legal fees permissible for an FHA loan. I never received a breakdown of the legal fees. As of XX/XX/2019, the mortgage company now claims that I can no longer receive mailed monthly mortgage statements or a breakdown of the legal expenses due *until I sign a reaffirmation agreement ; despite the fact that I never personally filed for bankruptcy. * The mortgage company is also claiming that the reaffirmation agreement is currently in the possession of the other borrowers attorney and that the mortgage company is unable to send me a copy to sign personally.
|
| 10/02/2019 |
Yes |
|
|
|
Web |
|
|
In XXXX of XXXX i worked with Flagstar bank and their closing attorney XXXX XXXX XXXX. part of my closing costs were to cover my school taxes in XXXX with a total of XXXX. I am just discovering now they were unpaid, since my escrow is once again short, the money is still sitting in a trust fund at XXXX XXXX XXXX. My Attorney ( XXXX XXXX ) got a hold of him and he said he would get a check out to me immediately that was on XX/XX/XXXX and i still have yet to receive a check. This is unacceptable as he has had my money for over two years. I contacted the bank since it is their attorney and they said there is nothing they can do. I also would like to add that none of my school taxes have been paid on time for the past two years causing my escrow to become substantially unbalanced and making my monthly payments fluctuate by several hundreds of dollars. In XXXX the XXXX tax was never paid, resulting in a relevey of XXXX the following year ( a fee of XXXX for being late ) in XXXX my school taxes were XXXX and those too were not paid on time resulting in a relevey in XXXX of XXXX ( a fee of XXXX for being late ). I also contacted my bank about getting this straightened out and they said if they dont receive a bill they dont pay it. this is not a very good practice, taxes are paid yearly, and as my mortgage lender they need to assume the responsibility of paying my taxes on time to avoid the fees. I am filing a complaint to get better results with this issue and to find out who will be paying the late fees since this shouldnt be my problem because it wasnt my mistake.
|
| 01/10/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I was on a trial modification plan and my loan was transferred to a new service provider on XX/XX/XXXX. My modification was canceled after the payment from previous servicer was not transferred and my home was foreclosed on and sold on XX/XX/XXXX. I was told to send the document showing patent previous servicer. I did that on XX/XX/XXXX. I didnt receive a response, so I assumed I was fine. Later on I find out that the servicer sent correspondence via email but it went into the junk box. It stated that the file format I sent the document in was not acceptable. So, Ive since re-sent the document after finding out this information in the correct file format. I was also told by my point of contact at loss mitigation that upon receiving the document it should not affect my trial modification. And also because the loan was just transferred to a new servicer theres a 60 day grace on all new transfers. This was a wrongful foreclosure. The new servicers phone lines have been busy and it asks me to leave a call back number but I never received a return call. I tried to make my payment online but was blocked, I tried to make payment on the phone via automated system but was blocked. I called nearly every day and when I finally get through to a representative Im told the trial had been canceled and that Id need to reapply. This was on XX/XX/XXXX when I was told to reapply without being told that my home was going into foreclosure sale on XX/XX/XXXX. Why tell someone to reapply if the home is being sold the following day? Very misleading and confusing. Please help!!!
|
| 09/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA, XXXX XXXX XX/XX/2020 XXXX XXXX Loan Officer Flagstar Bank Consumer Complaint Division ( if you have no specific contact ) Regarding account number : XXXX Dear XXXX, On XX/XX/2020, I received an initial disclosure and loan estimate to refinance a mortgage loan. As the first estimate, it was stated that the loan would close within 45 days upon the submission of the required documentation on my part. The documentation was submitted within the requested timeframe.
Unfortunately you have not being able to fulfill this loan within the initial disclosure time. The disclosure time has been extended four times with the last extension loan estimate being closed on XX/XX/2020 and additional loan fees of almost {$2000.00}. This is not acceptable. Because this is still ongoing and the current interest rates are lower, the loan would be less if it reflected todays interest rate. We have also had to postpone other business obligations that have accrued even more costs for us. We are extremely disappointed that this is taken almost over six months to close this transaction. We request a lower loan cost that reflects todays much lower interest rates and final closure of this process for the loan by XX/XX/2020.
We look forward to your reply and a resolution. I will wait until ( XX/XX/2020 ) before seeking help from a consumer protection agency or XXXX XXXX XXXX. Please contact me at the above address in my signature or by phone at XXXX.
Sincerely, XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX : ( XXXX ) XXXX
|
| 08/16/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
since XX/XX/XXXX of last year we qualified for loan modification and partial claim.
We were working with XXXX XXXX XXXX XXXX to assist in getting a loan modification.
XXXX, Our initial mortgage company had agreed upon a {$1400.00} loan modification with XXXX.
We then received documents with a partial claim but no loan modification.
This was brought to their attention, then more than a month later they send the same paperwork with the same missing paperwork.
After they send the second package, loan was transferred to flagstar bank.
Flagstar has agreed to honor the XXXX monthly payment and we have paid every month since XX/XX/XXXX with no progress from Flagstar.
Currently Flagstar calls 3 times a week for debt collection purposes and to update on the status of the loan modification.
The account has been with Underwriters since XX/XX/XXXX with no progress since from Flagstar.
Our point of contact is not able to get any other information to us beside what she always says which is " the account is still with underwriters '' and " I can get with my supervisor and call you back '' which she never does.
XXXX XXXX XXXX continues to assist in this process even past what they were obligated to do. But XXXX and Flagstar do not seem to care enough to move this any further.
Soon this process will have been open for a year with no actual progress done.
We dont even have an actual written agreement with Flagstar just a verbal agreement that they will honor the past agreement with XXXX. We continue to make our payment of XXXX every month though.
|
| 11/15/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Hello. My name is XXXX. I have been trying to get a hold of Flagstar Bank since XX/XX/XXXX. They wanted Uniform Borrower Assistance forms. They received this through a fax XX/XX/XXXX. They said they received them.I have been trying to get a hold of this bank since then. I found out at that time that XXXX XXXX was the point person to get in contact with. She called three times and I called ten times trying to contact her.
I mailed current lease agreement, 90 days bank statement with rental deposit, XX/XX/XXXX XX/XX/XXXX tax pages all, XXXX signature and date ( their form ) and hardship letter. I paid {$26.00} for next day delivery. They said they never received it. XXXX XXXX XXXX signed for it. OK they never received it. OK. Then I faxed it twice. They never received it. Why did my XXXX XXXX get the pages they asked for the day before and mind you XXXX XXXX had to give me part of my XXXX XXXX. XXXX XXXX got their faxed paper work the same day. XXXX XXXX has nothing to do with XXXX. The only point I want to make is that I faxed at the same place, the same number and they, XXXX XXXX received all the pages they needed. Yet Flagstar did n't. Sounds fishy.
I spoke to five people at Flagstar. All of them claimed the same thing. I needed all those documents just mentioned previously. All I want is my mortgage payment to be reduced. My mortgage is {$1200.00} and my renters pay between {$940.00} and {$960.00} a month. All I want is to break even. That 's not happening. I have been unemployed since XX/XX/XXXX. I have been looking for jobs. I 'll keep looking.
|
| 03/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I am a victim of identity theft. My Flagstar Bank accounts were accessed and used without my permission. My account ending in XXXX was resolved as fraud and the stolen funds were returned to me. Someone accessed my other account ending in XXXX, changed my email address, and then set up a fraudulent XXXX account. The fraudster then deposited a fraudulent/fake check in the amount of {$2500.00}, then withdraw 3 amounts against that check using the fraudulent XXXX account XXXX The stolen funds dates and amounts were : XXXX {$460.00}, XXXX {$1000.00}, XXXX {$1200.00}. The fraudulent check was deposited on Friday XX/XX/XXXX, then the fraud withdraws were made against that deposit on the same day and the following Monday XX/XX/XXXX. I contacted the bank as soon as I saw the deposit and withdraws, but it was too late. The signature on the check does not match my own and I do not know the perpetrators who are linked to the XXXX withdrawals. I went through the fraud dispute with my bank and they closed the claim as not fraud without giving any valid reason. I then contacted XXXX for help who submitted my police report and id theft affidavit along with a XXXX letter to Flagstar Bank. These documents were delivered on XX/XX/XXXX. Flagstar Bank has confirmed receipt of these documents, but has not taken any action to reopen the dispute, fulfill the XXXX Request for Records, nor have they responded to any messages left for the fraud team. XXXX and I have contacted Flagstar Bank on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
|
| 06/11/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
XX/XX/2020, Flagstar Bank called me in regards to my mortgage that is in Forbearance from CARES act related to COVID. XX/XX/2020, I returned the call and spoke to a gentleman who identified himself as a collection agent with Flagstar. He informed me that I had a past due balance. I told him I was in forbearance. He said " just because you are in forbearance doesn't mean you can't make payments. '' I told him, actually yes it does. I am in forbearance due to COVID via the CARES act. He said what is the CARES act? That isn't a thing. He then told me I owe XXXX, and then said how would I like to make payment ... check, bank transfer. I cut him off at that point and told him that I was not obligated to make a payment and that I was now recording the call. He said " thanks for letting me know you are recording me without telling me. '' And then he hung up.
I called Flagstar back and spoke to a supervisor. I told XXXX what happened and that I consider that behavior predatory and aggressive. He repeated those words and said he agreed. He told me they are supposed to call to see if anything has changed in regards to my need for forbearance, not anything more. He also told me their investors want them to call us twice a month. I then shared no, according to CARES/XXXX you can not contact me that often. He then said yes you are right, we are allowed to contact you at most every 21 days. Which said to me, even he was being misleading.
Flagstar Bank is NOT following the guidelines of CARES and other guidances given to them. I want to make a formal complaint.
|
| 12/14/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Servicemember |
|
On XXXX XXXX, XXXX, I filed for bankruptcy chapter XXXX which included my mortgage company Flagstar Bank as a creditor. I never reaffirmed any debt with Flagstar Bank as they did not attend the meeting of the creditors. My chapter XXXX was discharged on XXXX XXXX, XXXX. In XXXX XXXX, I contacted Flagstar Bank to request a loan modification, which at this point I was only month behind in payments because of lost wages due to XXXX and prior injuries. I submitted all requested documents to Loss Mitigation at Flagstar. I resubmitted other documents as requested to Flagstar along with current bank statements as needed. In XXXX XXXX, Flagstar Bank filed for foreclosure with the XXXX XXXX XXXX XXXX. In the Preliminary Loss Mitigation Affidavit, Flagstar stated that the loan modification was denied because I filed for chapter XXXX bankruptcy on XXXX/XXXX/XXXX which disqualified me for FHA modification and HMP. I did not file for chapter XXXX on XXXX/XXXX/XXXX. My chapter XXXX was filed in XXXX and XXXX in XXXX. Again at the time of my modification request I was qualified for a FHA modification and HMP as I was only a month or two behind in my payments. Additionally, Flagstar Bank violated bankruptcy laws as they continued to contact me demanding payments after I filed chapter XXXX via telephone, mail, emails, etc. In XXXX XXXX, a mediation hearing was held at the XXXX of Administrative Hearings. Again, Flagstar refused to modify the loan. To date, foreclosure proceedings are still pending with the court and all attempts to modify the loan were unsuccessful.
|
| 08/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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On XX/XX/2019, we received a letter from Flagstar Bank regarding instructions for our request to cancel the private mortgage insurance on our mortgage loan. The cost for doing this, as stated in the letter, is {$120.00}. The letter gave instructions for where to send a check in that amount and that a representative will contact us to set up an appointment. The letters are attached with this complaint.
Nowhere in the letter does it state that an additional fee MAY be changed, only that the cost for canceling PMI is {$120.00}.
Flagstar deposited the {$120.00} check on XX/XX/19.
On XX/XX/2019, Flagstar Bank sent us another letter stating that there would be an additional fee of {$100.00}. If we wanted to cancel PMI, we needed to send in the additional {$100.00}.
This, in my opinion, is fraud. Flagstar Bank did not inform us of any additional fees. They deposited our check and then informed us that if we still wanted to cancel the PMI, we needed to send them an additional {$100.00}.
This is one example of many instances of poor customer service and dishonest practices that we've experienced with Flagstar Bank. Calls were not returned. At least one formal complaint with Flagstar Bank ( XX/XX/19 ref. # XXXX ) was ignored. Other issues regarding the endorsement of a check for our roof repair due to hail delayed payment to the roofing contractor for over a month.
All of the calls with Flagstar Bank were recorded. However, since there is identifying information included on the calls, I won't attach the recordings.
Thank you for your follow-up.
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| 12/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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About a year ago my Mortgage service changed from the company that I took my loan out with ( XXXX XXXX XXXX ) to Flagstar bank. I didn't think much of this at the time but Flagstar bank has some predatory practices that are highly unethical ; if not totally illegal. Anyhow, recently I got a letter saying that my escrow account balance was short and that I needed to pay more to make up for the shortage ( of {$520.00} ). I thought about it, and having cancelled my escrow account before with a XXXX XXXX XXXX XXXX for nothing and receiving a check for the balance of my escrow account on that previous occasion and then handling my own taxes and insurance, I oped to do the same.
The problem came when I called the Escrow account call center division of Flagstar Bank and I was told by an representative named XXXX, managed by XXXX XXXX ( who was not available at the time to speak to me ) that the escrow account cancellation policy comes with penalty fee that is calculated by how much a lessee still owes on a loan. I did not like hearing that. When I asked him how much my fee would be he said in my case is would be almost {$500.00} and then they would send back the balance of my escrow account.
This is wrong and what makes it worse is that I never asked to do business with Flagstar Bank and abide by their polices and alike. I don't want to do any more business with Flagstar Bank than I have to ; hence not wanting them to handle my taxes and insurance. And the fact that they are discouraging that with a fee/fine is proof that something is not right.
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| 03/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I was hit hard by COVID, selling assets to bring my loan current in XX/XX/2021. I contacted my servicer Flagstar for options and was told for a loan modification, my loan must be delinquent and to not make my next payment. I did as instructed and re-contacted for a loan modification. I went thru the process and was informed I would receive an overnight package with term options. No formal underwriting was required and Id met the guidelines. I received nothing.I contacted the servicer and have had to repeat the exact same process more than 5 times. 8 months have passed. At last contact the employee stated I was the one causing my loan to be recoded out of loss mitigation process by logging onto the website. Their recording states, IF Im in the loss mitigation process I dont need to do anything. Then I receive a letter saying, we have received your notice that you are resuming your mortgage payments. Employees have assured me, due to my status and COVID requirements, the modification would be 4-6 weeks. Im now at 8 months and recently received a full application for a loan modification to include taxes, financials etc, after being told several times my loan was in underwriting to reduce my loan payment. I believe the delay was intentional to wait out COVID requirements, so they can foreclose. I have a decent amount of equity and homes are selling within a day of hitting the market. Ive stressed my situation repeatedly. Last year, their tone was gracious and helpful. Now, its abrupt, rude, collection calls and Im very afraid I will lose my home.
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| 08/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My loan servicer, Flagstar Bank, incorrectly force placed flood insurance on my account on XX/XX/2020 for {$4200.00}. After detecting the error and contacting Flagstar Bank, they indicated a refund would be processed as they affirmed their error in not paying my existing flood insurance timely which caused the cancellation. It is important to note my account has escrows, the balance was sufficient to cover the cost of flood insurance and the flood insurance provider sent the renewal declaration timely. After checking my account to ensure the refund was processed, I discovered it was a partial refund of {$3400.00} on XX/XX/XXXX instead of a full refund of the {$4200.00} charged in error. I contacted Flagstar Bank again upon which they affirmed their processing error and initiated a research ticket to resolve and credit the account. I waited patiently for ~30 days and checked my account again to determine if the refund was processed. To my displeasure, it was not. I contacted Flagstar again upon which they affirmed the error and I requested the item be escalated and resolved by the end of the week. The end of the week has passed, I have not heard from Flagstar Bank and my account has not been credited the {$710.00}. While I understand the pandemic likely contributed to the issue as my policy expiration date was XXXX, I have made effort effort to resolve the issue with the servicer and feel this is the best course of action to draw attention to an issue that may be pervasive across mortgage servicers and ensure the {$710.00} is refunded in full.
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| 12/07/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I know you don't know me from a hole in the wall but I am in desperate need of some help after reading your article, I figured you may be able to help.
I live in XXXX, MA and I have an FHA mortgage with Flagstar Bank. My husband and both lost work due to the pandemic and welcomed a baby boy in XXXX of 2020 who was in the NICU for several weeks.
I filed the loss mitigation application and was approved. As of XX/XX/XXXX, we have been out of the forbearance plan and followed the instructions to put the lump sum at the end of the loan. We are both back working and can afford the monthly payment. I submitted a 4 month payment as a sign of good faith in XXXX ( {$20000.00} ) and paid XXXX 's mortgage which is {$4000.00} but I paid {$4200.00} to show I can pay more if needed.
I was originally denied the first loss mitigation and appealed it with all my documents of my son 's birth, his hospital records, loss of income from myself and my husband and the documents showing we are both working, pay stubs, ect.
As of today I called and was told the appeal had been denied and that the loan will go into foreclosure. They couldn't give me a timeframe but told me I had no other options unless I could come up with the past due amount of {$80000.00}. I am 7 months pregnant with a toddler and can not lose my home. I have nowhere to turn. The state of MA has a program called RAFT that I've applied for but is only XXXX. I don't know what to do. How can they do this? I'm sure there are many people in my situation and I don't know what to do.
Please help.
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| 03/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/XXXX we received a notice in the mail stating that our monthly payments would increase by {$480.00} due to a deficit in our escrow account balance. Because no increases had been made to our taxes and our loan is 3 years old, I pulled up our escrow account activity to see what was going on.
In reviewing our escrow account activity, I identified two identical payments of {$2700.00} ( total amount {$5500.00} ) made one week apart in XX/XX/XXXX. These amounts do not coincide with any tax bills ( County, Township or School ). I called all three offices to inquire about these payments. No one has any record of receiving these payments or a refund being sent out ; nor do they match any tax bills. In fact our taxes had been paid in XX/XX/XXXX prior to these XX/XX/XXXX payments. I originally spoke with someone from Flagstar back in XX/XX/XXXX ( and even put additional funds into our escrow account in XX/XX/XXXX ) while they figured out where those payments went and returned them to our escrow account.
I have continued to call and email since the beginning of the year and have not gotten any answers. As of today, we were told that they can not identify where these funds went. With computerization where it is today, there is no valid reason that Flagstar should not be able to track these payments and get them placed back in our account. With children in college, an additional monthly payment is a hardship for us.
At this point our escrow account is at a deficit of {$5200.00} ( almost identical to the double payments made in XX/XX/XXXX ).
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| 03/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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In XX/XX/2020, I submitted a refinance application with my existing mortgage lender, Flagstar financial. I have an excellent credit score, no financial hardships, solid employment history and was not requesting any cash out. It was a simple refi to change the rate from a 30 year@ 5.25 % to a 20 year@ 2.875 %. Over the past 5 months Flagstar has conditionally approved the application package multiple times only to request additional disclosure statements regarding any changes to bank account balances between XXXX through XXXX, multiple credit reports XXXX through XXXX and most recently a signed explanation statement regarding inquiries of competing lenders on my credit report last week.
The latest reason for Flagstar 's two week delay is because I attempted to research competing lenders who were interested in refinancing my loan for to the extensive and unnecessary delays created by flagstar. Once I informed flagstar of this action they responded that closing should take place within a week 's time ; therefore I did not pursue other lenders interest.
With industry standards being 30-60 days for new applicants to close on a refi, I suspect Flagstar is intentionally delaying the closing of my refinance considering it's in their best interest to keep me paying my current mortgage at a higher rate. Additionally, the have not disclosed how much these delays are costing ( in both interest and term ) me per month. Finally, since XXXX refi rates have increased and competing lenders are not able to match the original lock in rate from XX/XX/2020.
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| 10/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I received notification from my insurance company that my homeowners insurance policy had lapse due to my mortgage holder 's, Flagstar Bank, lack of payment. On XX/XX/XXXX I called Georgia Farm Bureau and had a three way call with a representative of Flagstar bank to make sure my information was entered correctly for payment. Flagstar assured us the payment would be sent to the provided address via FedEx overnight shipping since the policy was over 30 days late. On XX/XX/XXXX I received another notification from Farm Bureau stating my homeowner 's insurance had lapse again and my insurance agent had called and again requested an overnight check. I called Flagstar to get the information for the tracking number but was told the check was sent via USPS Non-Priority mail to the incorrect address. When I requested to cancel the check and send a new check via overnight I was told this was not possible.
During this process I requested the homeowners insurance be removed from Escrow so going forward I could handle payment since Flagstar is obviously incapable. I was told to remove the homeowners insurance from my account I would have to pay a fee of .25 % of my total outstanding house loan. Flagstar 's inability to handle their basic escrow responsibility and charging me for control over my own money is an unethical attempt to control assets that do not rightly belong to them. I am appalled at the level of service I have received and, if given the opportunity, I would move my entire mortgage + escrow accounts to another entity.
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| 06/16/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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XXXX XXXX secures mortgage for XXXX XXXX XXXX XXXX, XXXX, AZ, my current residence XXXX Foreberance covered by HUD Lien in the amount of XXXX XXXX I sign note, notarize and send back to XXXX XXXX Hud brings loan current by applying lien amount to account.
XXXX XXXX sells mortgage account to Flagstar with lien amount intact XXXX Flagstar offers XXXX refinance on current loan XXXX Flagstar discovers HUD lien was never filed with the XXXX court or mortgage title.
XXXX Flagstar can not produce original note signed by me and notarized XXXX Flagstar claims that court refused note because notary stamp was not clear, but can not product evidence that it was rejected.
XXXX Flagstar wants me to sign an exact duplicate of the original note to file with XXXX XXXX XXXX Flagstar threatens to remove {$10000.00} from my account ( added by XXXX in XXXX ) if I don't sign.
XXXX I commit to sign if verbiage in the note explicitly declares the note a replacement in its entirety from the original lost note.
XXXX So far, Flagstar will not produce a note with that verbiage to hold me harmless from the original that they can not produce.
XXXX XXXX to Hud. Their position is that XXXX is responsible for the Lien amount and because there is no legal note, and the loan was sold, I am no longer responsible for repayment.
XXXX Flagstar repeatedly sends me a copy of the note, wanting me to sign it without identifying it as a replacement for the original lost note. They have not produced the original Note or evidence that it was rejected from XXXX XXXX XXXX.
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| 11/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I sent in an application to Flagstar Bank to establish an escrow account, they sent me an approval letter stating that I needed to send them a check or money order for {$4200.00} and sign the two included documents and as long as I had them sent before XX/XX/XXXX, my new monthly payment would be {$1400.00}.
I sent them the check and the signed documents on XX/XX/XXXX. The {$4200.00} was taken out of my account XX/XX/XXXX. When I went to check my account today ( XX/XX/XXXX ) to make sure the new amount of {$1400.00} was taken out I saw that they were still taking out the previous amount ( XXXX ) which is only my mortgage and not my property tax.
Furthermore, the same amount of {$950.00} is due to be billed at the beginning of XXXX as well meaning they have not set up my escrow account even though they took my {$4200.00}.
When I called them to confirm that they did indeed receive my check and signed documents the woman I spoke to said that, yes they got my check/documents, but she needed to send a request to the escrow department which would reply in 3-5 business days to make sure they actually did set up my account.
When I asked how I was supposed to proceed from there regarding payments since there is about {$400.00} that needs to be accounted for she had no answers an just said we needed to wait to hear from their Escrow department.
It should not be taking this long to sent up an escrow account, especially considering they already had the time to cash my check - they should have had the time to set up my account as well.
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| 09/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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We received a reimbursement check from XXXX XXXX which was to us but accidentally included our mortgage company. XXXX XXXX told us to send it to our mortgage company to be endorsed by them and for them to then return the check to us. My husband sent a check for {$440.00} to Flagstar in XX/XX/XXXX with these instructions.
In XX/XX/XXXX I realized we had never received the check. Emails to Flagstar over the next few months were never answered appropriately by several different people, so we still had no idea where the check was. I contacted XXXX XXXX and they confirmed the check was cashed XX/XX/XXXX, and they sent me a scanned copy of the check. Flagstar did not respond to my email with the image attached. I started checking all our statements and finally found that the check cashed in XX/XX/XXXX was deposited to our mortgage account in XXXX. This was acceptable to me, but it was unacceptable that Flagstar still could not tell me that they had deposited it. Even after I told THEM what they had done, the same person who had received the copy of the cashed check replied with an email asking for a copy of the cashed check and assured me she would look into it, after I had already told her that I now knew where the money was and the issue was resolved. I replied with another copy of the check and asked that they please not do anything else for fear of creating more confusion.
Our mortgage is paid automatically each month without fail and we hope to pay in full as quickly as possible so we don't have to interact with them again.
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| 02/22/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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My husband and I were separated in XX/XX/XXXX for almost one year. During this time, he did not have an income untilXX/XX/XXXX. XXXX XXXX XXXX allowed an unemployment forebearance at {$420.00} per month. XX/XX/XXXX was a difficult month, so I called and asked if we could pay XXXX and XXXX together. The CSR stated " yes, that should be fine. '' We paid for both those months in XXXX. In XXXX, we started the modification process. We did not hear anything in XXXX. I started calling and they would ask for another piece of paper. I have so many applications and documents completed over and over again and faxed in. Each week, I would call and they would need a different piece of paper. It is almost as if they are trying for us to lose our home. There are several issues here ; I am on the deed and one CSR told me my husband had to authorize me to talk with them and another stated he didn't. Initially, we were not educated on the forebearance and how the mortgage accumulates and then it has to be cured if a modification hasn't been reached. I have called them every week. We just got turned down for a modification. We submitted an appeal on XX/XX/XXXX. I am sure we will get denied for that as well. I feel that the customer service agents are not trained well, do not have the same information and are extremely lax on helping customers. We can now resume a mortgage payment due to my income. Flagstar has not been transparent and has given us the run around. I am complaining to you and will be calling HUD and FHA with complaints as well.
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| 10/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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This is Flagstar Bank. Flagstar Bank has now reported me late payment twice now for XXXX and XXXX. I have made every payment on time. My problem is in XXXX, my boat has been up for sale and actually sold today, however the XXXX payment went through the cracks because my wife had major XXXX for her XXXX that she had and also I did not think I had to make the payment as my boat was up for sale and the loan would be made whole. I did make the XXXX payment on XX/XX/XXXX and made the XXXX payment on the XXXX. I apologize for making the XXXX payment late however I have a lot going on and my boat was up for sale as well but I did make the payment. I reached out and made a dispute with XXXX XXXX in which was denied by Flagstar. I called Flagstar and spoke with a supervisor who was very rude and was not able to assist me, I asked to speak to someone above him in which he said there was no one else I could speak to and said Im here all day and hung up on me. I would like to file a complaint against Flagstar Bank as they have negatively affected my credit score. I am asking that because I have made all my payments on time throughout the course of having my boat I ask for this to be resolved with my credit score and the late payments to be taking off my credit. My credit is very important to me and I have shown to have excellent payment history. Also Flagstar will also be made whole in their loan as my boat has just sold today. I would like to speak to someone about this further ( XXXX ) XXXX. I would like this resolved ASAP. Thank you.
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| 04/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Our property was damaged due to flooding on XX/XX/19. We filed an insurance claim, obtained county permits, and did all the work according to county standards. When we received the insurance check and our mortgage company ( Flagstar Bank ) was listed as a payee, we promptly contacted our mortgage company on XX/XX/19, opened a claim, and endorsed our insurance check and sent it to them. We promptly completed all necessary paperwork for the mortgage company, and were told that they needed to complete their own inspection before our money would be released. I was told by phone on XX/XX/XXXX that once the request was processed ( two days ), an inspector would contact us within three business days. When that window passed and I emailed the company to inquire, I was was told in writing on XX/XX/XXXX that the window was not three business days, but 5-7 business days.
Today is XX/XX/XXXX and we still have not been contacted by an inspector. I have called our mortgage company multiple times and have been given various reasons why the inspector has not contacted us yet. They will not give us the number for the inspector or release any funds to us until the inspection has taken place and their report is submitted. They have stopped responding to emails and every time I call I have to wait on hold for a long time to be connected to a supervisor, as they have told me they have no direct number. In the meantime, this is causing extreme financial hardship for us because we paid out of pocket to complete all repairs in a timely manner.
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| 07/26/2016 |
Yes |
- Bank account or service
- Checking account
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- Using a debit or ATM card
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Web |
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A couple of days after I noticed XXXX separate fraudulent charges on my business debit card I immediately called and cancelled my card and sent an email to the Assistant Vice President and Sr. Branch Manager who manages my account. He sent over an affidavit for me to fill out and he submitted. The bank put credits on my account for charges. Several weeks later they received notices from the vendors that they were 'valid ' charges and they revoked the previous credits. I sent a certified letter to my branch fraud department disputing the decision asking them to reconsider and the information they sent me from the vendors had false information about my identity, even the delivery address where the items purchased online were delivered. Then I did n't hear back after about 4-5 weeks I called and they said they no longer handle the cases and I needed to work directly with my branch. I 've been going back and forth with my bank, they say they 've done everything they can and I would need to work directly with the merchants to get my money back. One merchant I ca n't get through too, one said I should have a credit coming, that my bank will not confirm, one I spent an hour on the phone to be told I need to work with my bank to get my money back. My bank does n't answer me back for days or even weeks at a time and feel I 'm getting the total run around. I 've been diligent about going through the proper steps and keeping in contact with my bank. So as of now I am at a loss. I work too hard to lose over {$600.00} and need help!
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| 12/14/2020 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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My mortgage company, Flagstar Mortgage, has not paid my hurricane insurance. My insurance was cancelled XX/XX/2020. They withheld the insurance each month and they were supposed to pay it thru the escrow account. They cut the check on XXXX XXXX but it did not arrive according to my insurance company. I was following up with my insurance company since XX/XX/2020 because this has happened in the past with Flagstar. My insurance is still not paid and I have not had hurricane insurance since XX/XX/2020. I have talked to numerous people at Flagstar and they said the check must have been lost and they had to wait to ensure the check did not get cashed before they reissued. Then they said that the check was returned to them and they would have to reissue. Not true! They finally reissued on XX/XX/XXXX but the check has still not reached my insurance company. I had applied approximately two years ago to be able to pay my own insurance as they have messed up the payments before but Flagstar denied my request. So they take my money and don't pay my insurance and my insurance is cancelled. I have spoken to numerous individuals at Flagstar and they are rude and have even hung up on me and they have lied to me. One individual was trying to help me. Her name is XXXX. She was in on several calls that I made to various supervisors and can witness that they were rude and not helpful at all. I am concerned that they have a pattern of taking advantage of veterans and using the escrow funds for other bills and then don't pay the insurance.
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| 03/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is the 3rd time it's happened. I have 3 mortgage loans with Flagstar Bank. On XX/XX/2021 I have all 3 payment wire from my personal account. Two of the payment posted on the same date, 3rd one is missing. I called them on XX/XX/XXXX, and provided them with transfer ID and trans code, their customer service advice will take 3-5 business days for them to research and locate my payment which already cleared and I have confirmed with my bank. And they will call/email me with the solution. On XX/XX/XXXX, I checked and call back due to my payment has not posted. They tell me they are still researching and will take 5-7 business days. I always made payment on time, to avoid late fee and ruin my credit, I have made one additional payment to keep it current and request mortgage statement. And request my case to be escalated. But nothing was done. My 2nd payment posted, 1st payment still not, no mortgage statement issue, no phone call, email follow up or response from Flagstar Bank. I called back on XXXX XXXX other rep tell me It would take 7-10 business days for them to research my payment. I seek out my bank they say it would take them minutes to find that payment. I don't understand why I got difference amount of time every time I called. Is Flagstar bank professionally train their employees and get every one on the same page. All I want is the honest answers and locate the payment they already received and apply to my account timely and accurately. I'm happy to provide all the detail if required for further research.
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| 06/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I recently refinanced my 30 year mortgage with Flagstar Bank. I think this is my 3rd loan with Flagstar. My first payment was due XX/XX/XXXX. For various reasons, I decided to not pay until XX/XX/XXXX, which is absolutely allowed. In fact, there is no late fee until after the XXXX of the month. I have never missed a payment ever.
They called me Tues XX/XX/XXXX at XXXX XXXX and left a message asking me to return their call.
They called again first thing this morning XX/XX/XXXX at around XXXX.
The agent on the phone said she was calling from Flagstar collections.
I stated that I was very surprised and because I have from XXXX XXXX to make my payment. First she said well your payment was due XX/XX/XXXX in a stern tone. Again I asserted that it was my right to pay within the first 2 weeks of the month without harrassment. And then She said she was in the internal collections department at Flagstar and wanted to reassure methat this matter had not gone beyond the bank??!
I stated that I scheduled my payment for XX/XX/XXXX.
She then asked why I was paying " late '' ... what was the reason and did I intend to continue paying this way each month, which I found incredibly intrusive.
I assured her that I understood the banks were in a tight spot but that I was gainfully employed if that's what she wanted to know.
Honestly, the whole experience felt abusive. I have never experienced anything like it.
I am employed, pay my mortgage evey month. I sudder to imaging what they are saying to fols who are struggling.
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| 12/04/2018 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Can't close your account
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Web |
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I recently had at least two account sold by XXXX XXXX to Flagstar Bank, which caused me to be unable to access server all XXXX dollars I desperately needed. I now live >100 miles from the nearest branch, so all of my XXXX XXXX banking was done online. I became aware that XXXX XXXX was planning to sell my savings account. First, I spoke to a XXXX XXXX representative about my wish to have my account remain with XXXX XXXX, but I was told there was nothing I could do.
I told the representative my plan to drain the savings account, and at no point did the XXXX XXXX rep mention my checking account was moving to Flagstar too.
On XX/XX/XXXX my checking and savings were moved to Flagstar.
I made 3 calls total to try to get access to my money between XX/XX/XXXX-XX/XX/XXXX. Flagstar is online banking was completely in accessible during this time. I never wanted to be a Flagstar bank customer, and now they have multiple accounts opened in my name. What concerns me even more, is that they refuse to close the accounts without several pieces of highly sensitive personal information being mailed or faxed to their corporate office. It seems crazy to me that a bank would be allowed to open accounts in my name without my consent. I would really rather not create a paper trail of my personal information for clock Flagstar to use to advertise to me. Furthermore I learned they are using my Social Security number as a login for the online banking portal which leads me to believe their security practices are subpar to say the least.
|
| 08/31/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I requested and paid {$420.00} to Flagstar bank to facilitate an appraisal on my property. The appraiser spent 15 minutes at my house and a couple days later submitted an error riddled report that reflected both a failure to perform the due diligence required in an appraisal as well as basic mistakes in measurements and calculations. The most glaring mistake was in the recording of the square footage of my house. The appraiser left out XXXX square feet from my XXXX square foot house. This resulted in choosing less comparable homes as well as undervaluing the comparable homes chosen by {$4500.00} to {$6000.00}. When the square footage was corrected the appraiser refused to change the opinion of value even though XXXX of the XXXX comparable homes used in the basis for his opinion, increased in value from {$4500.00} to {$6000.00}. When correcting the square footage error, Cost Approach method increased by nearly {$16000.00}. In addition to the square footage errors, the appraiser failed to account for the increase in market value from the sale date of comparable homes to the date of my appraisal, in XXXX case a period of eight months. I provided three separate letters detailing the errors and omissions committed, and none of the responses addressed more than one of the issues I addressed in the letters and none addressed the inconsistency in the comparable values and impact to the Opinion of Value. Flagstar bank claims to have its hands tied and has been unwilling to facilitate an accurate and error free appraisal.
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| 04/24/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
Older American |
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As a XXXX employee, I was subject to unpaid XXXX in XXXX and XXXX XXXX and was looking at having to choose between mortgage payments and feeding the kids. Up to that time, every payment since XXXX had been on time. I contacted the holder of my VA mortgage, Flagstar Bank, and was told to submit hardship paperwork and they would look at a loan modification or other solution. I submitted - and heard nothing back. Calls to my 'single point of contact ' - no one else could discuss the situation - went to voice mail and were never returned. Submitted again in XXXX XXXX ; no response. Called by a VA rep in XXXX XXXX and submitted a XXXX time, with copies to VA - again, no response. In XXXX XXXX, notified of intent to foreclose. Hired an attorney and on XXXX XXXX, XXXX, received a TRO stopping the foreclosure. Flagstar attorneys moved the case to federal court and created a situation where my attorney fees would escalate dramatically. My attorney got an agreement to dismiss the case without prejudice and a promise the Flagstar would actually look at my modification request. Never heard back from Flagstar until recently, when I again received a foreclosure auction notice for XXXX XXXX. After repeated calls to Flagstar, I finally got a live person on XXXX XXXX and they sent a modification package - received XXXX XXXX - which states they can not stop foreclosure unless received more than 37 days out. Throughout this process, Flagstar has engaged in many of the same actions that were the subject of XXXX XXXX consent order.
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| 01/18/2019 |
Yes |
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- Trouble during payment process
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Web |
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Lost my home to hurricane Florence in XX/XX/XXXX. at that time was with XXXX mortgage. unknowingly my mortgage was sold to XXXX XXXX XXXX. to which i was never contacted about and i have been trying to get my money to fix my house from them. So after wasting my time filing claims with XXXX for several months I find out through them that my mortgage has been sold to Flagstar. Flagstar claimed all i needed was a final inspection to receive 95-100 % of my money gave me an inspectors number to contact 2.5 weeks ago and person never got back to me or my contractor to set up appointment. after numerous calls ( at least 10+ ) by myself & inspector to Flagstar & inspector I find out TODAY that this specific inspector has been a problem and was fired. why was this never relayed to me during my numerous contacts with Flagstar? several times Flagstar told myself & my contractor that we would be contacted within 24 hours by an inspector & that NEVER happened! The last being 2 days ago. Flagstar has not tried to rectify my situation while I have roofers & contractor to pay for work rendered & and unlivable home in which I have been displaced from since XX/XX/XXXX. I am at my wits end and am tired of being taken for a fool! I need my money & my home put back together. It is not my fault that this company can not get an inspector out to my property in a timely manner it is the companies fault! This is my money to which I need NOW so I can get back into my home! Please help me thke care of this situation! Thank You XXXX XXXX
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| 05/22/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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Our story began around XXXX of 2012 when my husband was out of work and my sister passed away.We used our funds to go see her before she passed.At this time we got behind a couple of months and there was XXXX other month we got behind so total 3 months. We went through a modification and for after a very long process of emailing, faxing and mailing the same papers over and over again.We paid our payments for a year and then finally they said they were going to send a paper for us to sign.We got the paper it was a subordination agreement.We called and asked who was suppose to sign it they said the court house, then we went there they told us no it was n't them.So over and over again for about a month we called Flagstar and they said different things each time.We were all over XXXX XXXX trying to get this paper signed.In the meantime we received no letter telling us a time frame and then XXXX day when I called to make a payment they refused it.This was not the first time they had refused they had also mailed back our payment originally when we first got behind.We have since been to court three times and payed alot of money to mail and fax the same papers over and over again and nobody there knows what there doing.We have had to apply now yet again for modification because of the paper they said we had to have signed that nobody could say who needed to sign has now forced us in to foreclosure.It has been emotional and stressful we just want an answer and we want people to never get a mortgage with Flagstar Bank.
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| 02/10/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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My wife and I bought a house in XXXX XXXX ; the closing took place in XXXX XXXX, XXXX. At that time, our monthly payment was calculated at {$2200.00}, with our first payment being due on XXXX XXXX, XXXX. On XXXX XXXX, XXXX, we received a letter from Flagstar Bank that our monthly payment would increase to {$3700.00} because they had miscalculated the property taxes and insurance. We tried to negotiate with the bank that we could not pay the increased amount, but the bank refused to negotiate with us. We continued to pay the agreed upon monthly payment of {$2200.00} until XXXX XXXX, XXXX, when our payment was returned to us. We also received a check in the mail for {$3000.00} with no explanation. We have been unable to reach anyone at the bank since that time, we have no idea what the status of the account it, we never received foreclosure paperwork, and it is showing up as a negative account on our credit reports. Also, this was a VA Loan, and if it goes into foreclosure, we will lose our VA Loan benefit for future purposes. I was told by a legal assistance attorney at a XXXX XXXX Assistance Office that my rights under the Real Estate Settlement Procedures Act may have been violated, specifically, that the bank was supposed to make a good faith effort to estimate the fees associated with the property at the time of the purchase contract, that they were supposed to give us an actual estimate of the expenses 3 days prior to closing, and that they may have violated the law with regard to the escrow account.
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| 07/24/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I have NEVER missed or been late for a mortgage payment, yet Flagstar Bank regularly sends me delinquency notices! I have my house payment on automatic payment through my bank. Flagstar changes the payment amount, without notification of any sort, it is merely on the statement for that month. When I noticed the payment amount had been changed, I submitted the difference immediately. I have proof of that as well. This last one says I owe {$2700.00}. It reflects that the XXXX payment was not made, which it was. This is not true and I have proof the payment was sent and collected by Flagstar Bank. Unfounded late fee 's are applied as well.
Flagstar also entertains anyone that wishes to know how much the balance of my mortgage is, then turns around and charges me {$35.00} each time! XXXX through XXXX of 2021 a sum total of {$170.00} was added to my account because someone was calling in and collecting my balance information. I called Flagstar three times about this and they said there was nothing that could be done to stop the entity unless they decided to stop themself. There is no way to block these inquiries. The only way to learn of them is to see them on my statement with the subsequent {$35.00} fee, then call Flagstar and ask who it was, then call that entity and hope they will stop. If they don't, Flagstar will continue providing the information and charging me the {$35.00}. This is completely unfair business practices. Fee 's upon fee 's are applied to my account that has NEVER been late or missed!
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| 11/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Home loan was acquired by Flagstar bank soon after closing in XXXX of XXXX. The original lender was XXXX XXXX XXXX. County tax information was included in loan paperwork but they failed to include city taxes. Flagstar Bank failed to catch this error, despite servicing many other homes in the same town/county, and after more than two years, we were served with a lawsuit from our city for unpaid taxes. After MULTIPLE conversations with Flagstar and Flagstars legal department, we were unable to determine what happened. I refinanced the same property in XXXX of XXXX, with Flagstar, and had a clean title and, unbeknownst to me, city taxes were NOT included once again. Flagstar has since debited my new escrow account for the XXXX and XXXX city taxes without my knowledge. This was done after several phone calls, from me to Flagstar, demanding answers to why the taxes werent paid and about the pending foreclosure by the city of XXXX XXXX. With no communication about the steps being taken by Flagstar to resolve this problem, I received a new escrow account summary with two large amounts taken out with no explanation ( these amounts also include penalties and legal fees for the delinquent taxes ). This has brought my new mortgage payment up more than {$160.00} a month. Not only did Flagstar not catch this obvious error that I had no knowledge of, but they failed to include city taxes in my new refinanced loan and, therefor, my closing documents and monthly quote were incorrect when I refinanced in XXXX of XXXX.
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| 07/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/2021 I completed Loan Modification documents and returned them to Flagstar Bank. I was told that I was approved and the payment amount was changed from {$5200.00} to {$5800.00} to reflect the loan modification.I have been making a monthly payments since XX/XX/2021. I still do not have a final loan modification.
I have spoken with numerous Flagstar representatives, who all assured me after they " researched '' my account, that the modification had been approved but the paperwork just hadn't been completed and sent back to me. They explained that they were backlogged due to the volume of modifications they were processing. Due to the delay in completing the loan modification I was unable to refinance the loan at a lower rate.
Today, my XXXX mortgage payment was rejected by Flagstar and the statement : Loss Mitigation Program Status - The mortgage is currently on an active HFI Modification option, no longer appears! It looks as though they have just put us into the foreclosure process and taken us out of the modification process, with no comment to us at all.
I'm writing and mailing a registered letter to Flagstar today, demanding that they complete the Loan Modification. Additionally, they have failed to pay a supplemental property tax bill that their representatives agreed was their obligation. I have provided this by fax numerous times.
Unfortunately, I did not keep a copy of the Loan Modification documents I signed, I sent both copies back to Flagstar, so I can't include them here.
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| 07/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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To Whom It May Concern : I am having issues with Flagstar trying to maintain my home ownership after divorce. Per the divorce decree, my ex-spouse must be relinquished from all financial liability of home ownership of said property.
I have requested through multiple formal submissions to FlagStar Bank, mortgage servicer for XXXX, to assist in maintaining my home ownership - beginning XX/XX/XXXX ; with a follow-up request occurring XX/XX/XXXX ; and most recently, I have sent a third request XX/XX/XXXX.
Throughout these past months, I have not only been met with resistance from FlagStar, but I have even had the FlagStar representative dictate to me I should " Sell my home ; downsize ; and get something more affordable. '' My sister was on the phone and witnessed this statement. I find this comment deplorable and offensive. After much thought and research, I am confident neither the CFPB or Fannie Mae would find those words acceptable. As a result and in addition to submitting to FlagStar, because of all previous denials ; lack of responsiveness ; refusal to find the " right '' solution and/or provide possible options ; and offensive words, I am also submitting this mortgage complaint to the CFPB for support and guidance to navigate the mortgage process and help me keep my home.
I absolutely want to maintain full ownership of my primary residence. I am established in the community as a graduate of XXXX university ; XXXX ; and my family lives in the same subdivision.
Please assist me.
Thank you.
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| 04/14/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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Web |
Older American |
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I have a HELOC loan # XXXX with Flagstar. My loan was under forbearance due to Covid-19. The original loan contract had a provision for 0.5 % loan rate discount if the loan is set for AUTO PAYMENT from the Flagstar checking account, which I had all alone until the forbearance. When I restarted my regular monthly payments in XX/XX/2021 the 0.5 % rate discount was removed. Flagstar tells me the discount of 0.5 % was removed because of something I did. I wholeheartedly told them this was wrong and I need their help to get the discount of 0.5 % back on with AUTOPAYMENT setup from checking account # XXXX at XXXX.
I feel Flagstar is just trying to take advantage of the situation and force me to a higher rate because their currently offered HELOC rate is at 4.99 %. This translates into additional {$500.00} per month for extra 0.5 % in interest rate. The re were supposed to freeze my loan while in forbearance with all the original loan terms and continue with the same terms when my repayments restarted in XX/XX/2021.
I spoke with numerous supervisors/managers .... These are just 2 of the 5 managers I spoke with...
XXXX XXXX, XXXX, supervising mgr in HELOC servicing, XXXX XXXX, XXXX, superviser in HELOC servicing, This department 's email for management is XXXX.
Please help me to get this issue solved and under control.
Additional monthly increase of {$500.00} is a tremendous burden on our family 's cash flow and may put this loan in jeopardy again.
Thank you, XXXX XXXX ( XXXX ) XXXX XXXX XXXX
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| 08/15/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
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I applied for a loan modification in XXXX 2017 with the assist of XXXX ( HUD counselor ) all documents were sent in at the required amount of time. My HUD counselor called to get an update and was told she could not be updated and we needed to resubmit a 3rd party release form which was sent twice previously to her call. I called a day after resubmission of that doc for receipt of it being received and was told that the 3rd party doc was received and also the modification was denied in XXXX on the day the HUD rep had called. During the call, I was told I had the option to resubmit my application during the appeal process time. My application was resubmitted on XXXX XXXX or XXXX. My HUD rep called the next week for an update and was told that the modification package was submitted to soon and that she needed to resubmit before or by the XXXX of XXXX? No phone call from the point of contact ( XXXX XXXX ) or any informational documents were sent to make me aware of this. My third application was resubmitted, as directed, on XXXX XXXX. I have received a notice on XXXX XXXX stating it can not be evaluated due to a lack of time between the sale and the application 37 day evaluation. I feel I have been treated unfairly and myself and the HUD rep have been given the run around and continuous misinformation. I feel every step to this process was initiated properly on my end. I feel the information and lack of communication by the company should be evaluated. I may loose my home because of the lack.
|
| 11/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My loan was a conventional purchase transaction which closed on XX/XX/2019 through XXXX XXXX XXXX XXXX located in XXXX, PA. Shortly after closing my loan was transferred to The XXXX XXXX, who apparently sold the servicing rights to Flagstar Bank. My Account number with Flagstar is XXXX. My first payment due date was XX/XX/2019. I received a payment notice from both The Money Source and Flagstar both requesting I make my first payment to each of them. I contacted my original lender and he has been trying to get to the bottom of this ever since. The payment notice I received from Flagstar was incorrect as they failed to include the escrow amount of my School Taxes. My correct total monthly payment should have been {$3100.00}. After several months of back and forth with Flagstar, they still can't get my payment amount correct. Just recently they sent me an escrow refund check of over {$5800.00}, but that should not be returned to me since I need this in my escrow account to pay future taxes. Flagstar is also " double charging '' me the cost of my monthly mortgage insurance. The correct amount of my monthly PMI is {$200.00}, but the dopes at Flagstar are trying to charge me {$410.00}. They are so bad and now I am afraid my payments will be reported late. My original lender, XXXX XXXX has been trying in vain to straighten this out, but to no avail. Please help me. I have been unjustly persecuted by Flagstar! All I want to do is make my monthly payments for the correct amount. Please Help Me!
|
| 08/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I am a XXXX years old. I applied for modification of my mortgage four years ago when it was serviced by XXXX XXXX Company. I agreed to a modification in which my payment would be {$480.00} per month including my insurance and taxes, I was told if I make four payments of that amount, I would have a permanent modification. I sent XXXX the four payments, then I sent another two payments. XXXX was taken over by Flagstar bank. Then I was notified that my payment would be {$520.00}, not including my property taxes or insurance. This was not affordable and not what was agreed. I did all that I was asked to do and it seems like it was a bait and switch. I then worked with Flagstar trying to get a modification that I could afford, I sent my documents in four times, they kept making me resubmit them, only to tell me in the end I did n't qualify. I have the fax confirmations to prove it and can provide the information if needed.
My home was sold in foreclosure sale and purchased by Flagstar bank for {$40000.00}. I can afford the first modification amount of {$480.00} and if they had lived up to that contract I would still be in my home. This has caused a tremendous amount of stress on me and has impacted my health. I do n't want this to happen to anyone else. If a company buys another company, they should live up the existing agreements, they also should not require homeowners to submit their documents time and time again. It wastes time, but more importantly is playing games with peoples lives.
|
| 05/14/2015 |
Yes |
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- Loan modification,collection,foreclosure
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|
Web |
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I took XXXX to care for my daughter who had an unexpected medical emergency. I was of work for 3 weeks and food not have enough money to make my bills. I contacted flagstar looking for options so that I would not be late on my mortgage payment. My payment is due on the first of the month and I contacted them before my payment was due. I was told to go through loss mitigation which I then contacted. They said that they would send out a packet. The next day I started receiving phone calls from Flagstar staying that I was in default on my loan. I answered XXXX of these and the man on the phone said " oh, we already talked to you '' and hung up. I received the packet in the mail with a list of things that I needed to submit. In the meantime I continued getting phone calls from Flagstar. I called them on the XXXX and asked them to write calling me several times s day. The lady was extremely ruderude. I tried to explain that I always made my payment before the XXXX of the month ( whenever my paycheck cleared ) but since I contacted Flagstar before my payment was even due, that they had been harassing me with phone calls of " this is an attempt to collect a debt ''. I feel like I reached out tob then for assistance and within 12 hours of my phone call, I started getting debt collection phone calls. I made my payment today, but at the cost of my daughter 's treatment since I ca n't afford XXXX. I 've been iny home 13 years..in fact, I built it .... This is ridiculous way to treat a customer.
|
| 04/15/2015 |
Yes |
|
- Loan modification,collection,foreclosure
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|
Web |
Servicemember |
|
My husband is in the United States XXXX XXXX XXXX and with the budget issues last XXXX, his pay was frozen and we became behind in our mortgage payments. We called to try to work something out and we were told that we needed to pay, and that we should just borrow the money from someone. Finally some money from the XXXX XXXX started to come in ( we were 2.5 months XXXX at this time ). We called to make a payment and they stated that we needed to make XXXX payments ( which was a completely different story from when I had called a week earlier ) and they would not accept just XXXX payment. Luckily, we were able to borrow some money from a family member and made the 2 month payments. Once we made this payment, they sent us a letter saying that they would no longer accept payments from our bank, that we needed to send in a money order, cashier 's check or pay by XXXX XXXX. Both of us work full time ( XXXX - XXXX ) so getting to a bank during normal business hours is near impossible. So far I have sent XXXX payments via XXXX XXXX ( costing us a fee, of course ) and that was a painful process ( they can never find the correct business to send it to ). Today, I tried to make a payment and they could not find the business to send it to, we also had a friend who wanted to call and make a payment on our behalf and would not allow her to pay over the phone. This company is making it VERY difficult to make a payment, it is almost like they want us to default on our loan so they can take our home.
|
| 11/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
In XX/XX/XXXX, my wife and I were forced to file Chapter XXXX due to some financial hardships due to some medical issues. When we filed the Chapter XXXX, we were living at XXXX XXXX XXXX XXXX, XXXX, PA XXXX and did not include the mortgage in our request for Chapter XXXX.
I identified the discrepancy on my credit report and submitted my dispute in XXXX. On XX/XX/XXXX, XXXX completed the investigation and said the reporting was accurate. I disputed again through XXXX and called Flagstar Mortgage customer service approximately XX/XX/XXXX. I explained to Flagstar that the loan in question has never been part of our Chapter XXXX ( discharged in XX/XX/XXXX ) and that have been and continue to pay on the loan. Flagstar customer service explained to me that unless I have a letter from the Judge who oversaw the Chapter XXXX stating that the loan was not part of the Chapter XXXX, they could not change the information on my report. On XX/XX/XXXX, XXXX found in Flagstar 's favor again.
I contacted my XXXX lawyer about what Flagstar explained and was told that because the XXXX was discharged in XX/XX/XXXX, the judge would not go back and provide the letter Flagstar explained I needed.
I have been paying on a Home Mortgage through Flagstar since XX/XX/XXXX and not receiving credit for paying on time since XX/XX/XXXX. All I ask is that I get credit for what I am doing to re-establish my credit.
Please provide any guidance that would be beneficial to get this resolved.
Respectfully, XXXX
|
| 12/17/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
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Web |
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On XXXX XXXX, 2016 an unknown individual used a fraudulent debit card to make XXXX separate ATM withdrawals from my checking account with Flagstar Bank. The withdrawals totaled {$1800.00} and were withdrawn in the amounts of {$400.00} ( x XXXX ) and {$200.00} ( x XXXX ), my bank apparently terminated either the debit card number or the ability to make ATM withdrawals from the checking account upon the last withdrawal of {$200.00} per discussion with card services at Flagstar Bank on the evening of XXXX XXXX, 2016 ( I was not contacted by Flagstar Bank about the transactions but rather attempted to use my debit card on the evening of XXXX XXXX, 2016 and the card was declined ). The individual made XXXX withdrawals of {$400.00} from the location noted previously ( XXXX XXXX XXXX XXXX, XXXX, NV XXXX ) and made XXXX withdrawals of {$400.00} and XXXX withdrawal of {$200.00} from another location ( XXXX XXXX XXXX XXXX, XXXX, NV XXXX ). I submitted a fraud claim with Flagstar Bank on the morning of XXXX XXXX, 2016 and received no correspondence from the bank. I submitted a police report with the XXXX Police Department on XXXX XXXX, 2016 to report the theft as well. On XXXX XXXX, 2016 I called the bank 's customer service number to inquire about the fraud claim and was informed that the claim was denied based on the fact that the withdrawals were in my city of residence, the fact that I retained my debit card, and the fact that there were no incorrect PINs entered during the withdrawals.
|
| 04/13/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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I received a text from a company saying that my mortgage was in default and I was at risk of foreclosure. I currently have my mortgage in deferment with my mortgage company.
I called this number XXXX to verify the situation. I spoke with XXXX XXXX - XXXX # XXXX. He asked for my loan number, which seemed odd. He also asked for my date of birth.
He offered me three options - continue with my deferment in which I would lose out on the special opportunity for a mortgage amendment, or take a mortgage amendment at a lower interest rate, or refinance my mortgage. I asked about the mortgage amendment.
He brought me a new offer of 2.75 %. I was asked to make three trial payments in order to make the amendment permanent. The three trial payments were not to be paid online to my mortgage company and they would not show up on my account.
He asked that I go to a nearby place to wire transfer the first payment for cash. I told him that I couldn't leave my house at this time, he tried to set me up with an account at XXXX XXXX to send the money.
He became very pushy and I was uncomfortable. I told him that I wasn't going to do anything today and I would call back.
He told me that the offer was only good if I took it immediately. He kept telling me he was recording my consent to the offer and he was from my mortgage company.
I was almost convinced and almost sent the money. I did some online research and found some fraud reports for this phone number. I decided to report it instead.
|
| 07/06/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
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XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX. These are the dates that I Have called Flagstar bank for updates on my Morgtage Loan. i applied for a Grant through the Homeowners Assistance program which provides struggling homeowners funds to apply to their mortgages to help them catch up on the arrears. This program was created by the Federal Government due to covid 19.The Program awarded me XXXX to pay for the arrears, taxes, HOA, Escrow, insurance. This total will completely catch me upon my Mortgage account. Flagstar Bank received the Wire transfer on XXXX XXXX. It was signed for by an Flagstar Bank Employee. However, the employee never posted the funds to my account. As of XXXX XXXX at XXXX, the funds have still not been posted. On the above dates I have called and tried to get answers, in which employees Of Flagstar have left me on hold for extended amounts of times 30 mis, transfer to several employees leaving me on hold for at least 30 mins, refused to transfer me to Supervisors or Supervisors refuses to answer the phone after i have been holding over 30 mins. Finally on XXXX XXXX i spoke with XXXX XXXXXXXX XXXX XXXX.said he was a supervisor and can't give his last name states he will send an email to the processing dept. 4th email. But have no ideal where the Funds are located. Please assist me in this matter to help prevent my home from going into Foreclosure. Other Employees i have spoken to ARE XXXX, XXXX, XXXX. All of whom would not give their last names or Id Numbers
|
| 11/20/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I applied for a modification XX/XX/XXXX. I was approved XX/XX/XXXX (? ) and was sent a modification XX/XX/XXXX after successfully making my trial payments. However, the modification had the wrong address, it listed the wrong state. I called to notify them and was told not to return it as it could n't be accepted and to continue to make my trial payments each month which I have done. I have called to ask why I still do not have a new modification agreement and told to continue to make the trial payment amount and wait. I have had someone come to my home and leave a note on my door to call Flagstar as well as take pics of my home for the last 4 months. I am talking at minimum once a month to Flagstar and complying with what they are requesting. How is the harassment fair? Last week I received a notice that I was turned down for failure to return my modification and they were resuming foreclosure. I contacted Flagstar in which they stated the same thing. After a tearful XXXX minute conversation, they stated I was correct they sent the wrong modification agreement and advised me not to return it. I should not be concerned and a new agreement would be sent in the next 5-7 days. Last Saturday I received a notice from an attorney about an eviction. Now again today someone has showed up at my door with an urgent notice and taking pictures of my home.
Why has it taken 11 months to complete this, why is n't someone staying on top of my file, and why am I being harassed unnecessarily?
|
| 11/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
About 6 months ago I started the process to request a PMI waiver for my mortgage having followed the process outlined by Flagstar Bank. This consisted of the application and then paying around {$500.00} for an appraisal which I did. Once the appraisal was completed, I received a letter and notification that the modification wouldn't be granted because the home didn't appraise for a high enough value. I then asked for my options around disputing and was told to send in 3-5 comps of comparable homes in my area and they would review. During this time, I also saw that the home was appraised based on it being a 4 bedroom 3 bath and my home is 5 bedroom 3.5 bath. I also called in to dispute this and was told that the county had the home listed as such and that I needed to contact the county to correct this. I did this and per Flagstar, just needed to send them in new documentation provided by the county which listed my home as a 5 bedroom 3.5 bath. Flagstar told me that it would take up to 21 days for a review of the dispute and I called after this time and received the runaround and inconsistent information from their employees. The last person I spoke with early XXXX was extremely unprofessional and harsh and told me the decision was final and nothing further would be done. I would like to submit this claim based on the aforementioned items as Flagstar has treated me as a customer unfairly in these business proceedings. I have done everything requested of them and to no avail.
|
| 07/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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Flagstar Bank is the company that acquired my mortgage. My home insurance was due. They did not pay it, so it lapsed. They did not make the payment for several days, even after I spoke with them. I was told by two separate people one being a manager, that I was current on my payment, which i was not. I requested from the supervisor. I wanted a refund for the days that the insurance had lapsed. I wanted to speak with someone over the supervisor that I was speaking with, I wanted the transaction information for the paid insurance bill. I wanted the information to your company or the other company that handles bank issues. I received nothing of that. I got a call saying I am current on my insurance payment and everything was handled. This is such gross incompetency on this companies part. The sad part is that I just refinanced for for a low rate. The rates have went up and it makes no sense for me to refinance again. I have excellent credit. if I knew this was going to happen, I could have paid myself. I want a refund. I want to know how this type of situation is usually handled. I also want to know if I have to do business with these people what are they going to do to prevent any further problems. I women initially called about the reference number that I requested. I had to call her back and let her know all of my concerns. She called back saying she heard one recording of what I was told. She also said they are in the wrong. However, she did not do anything about it.
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| 08/21/2015 |
Yes |
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- Settlement process and costs
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Web |
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I am selling my house, set to close on XXXX XXXX. I have an insurance claim out due to hail damage and am getting a new roof and gutter, which needs to be complete before the house closes. The contractor and I followed all the mortgager rules to the " T '' to get the insurance check to them including a pre paid envelope to ensure the check to the contractor and I gets back to us in 5 days. We were ensured everyday that is would be mailed to us on XXXX/XXXX/15. That did n't happen, we have called everyday since and someone says it 's going out today you 'll have it tomorrow to we ca n't use the envelope you sent we have to use a different one. They say fed ex has it and I talked to fed ex and they do not have it, they said they have not been called to pick it up. I called and talked to a manager, XXXX, today and he assured me that he or someone would walk to the mail room make sure it is really there and going to be picked up today and they would call me back. Three hours later, I finally received a call from XXXX and she said she took it there yesterday herself before time for XXXX to pick it up, so she does n't know what else she can do. She said she ca n't make it to the mail room to check before they close. So right now, we do n't know where the money is, if it is coming, and if not can I still sell my house while the monies are out there somewhere? I have always paid my mortgage on time, and I feel that right now Flagstar Bank could n't care less about a customer.
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| 01/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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In late XXXX XXXX I took out a home equity loan with Flagstar Bank. Among the papers I filled out was a request to have my payments automatically taken out of my bank account, and I provided a voided check. My first payment was due in XXXX and I made that manually.
On XXXX XXXX I received a message from Flagstar saying it was urgent that I call them. Wondering if it was my loan, I looked online and saw that I had missed the XXXX and XXXX payments. I had no idea, I thought they were being auto-paid. I also had 2 late fees for {$35.00} each.
I called Flagstar and they said that the auto-payment can take up to TWO MONTHS to go into effect. I was told that the loan officer should have warned me about that but " they do n't get trained right sometimes. '' At any rate, they said mine had NEVER gone into effect. I paid up my account and requested a reversal of the late fees.
Today my credit monitoring alerted me that my credit score dropped 58 points! Flagstar has reported one missed payment. They 'll probably report the other one and my score will go down even lower!
I have put in a request at Flagstar for them to REVERSE the reports of missed payments with the credit bureaus. I had great credit, I pride myself in not being late!
1. My loan officer should have told me to continue making manual payments and monitoring my account until I 'm sure auto-pay has been implemented.
2. Flagstar should have alerted me long before XXXX XXXX that I had missed two payments.
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| 02/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Due to covid I lost my job and went into forbearance program with flagstar bank my mortgage bank, after I start working again I applied and was approved for streamline loan, I paid XXXX months what's called trial, after XXXX months I got the paperwork to fill out sign and noterize, did it all send it in took a picture from the tracking number, called them and a representative confirmed with me that they got the documents on XX/XX/2002, after a while I still got emails and calls about the documents, I called back and start getting the run around somebody will call me blah blah blah .... The only calls I got was harassment about when I can start paying the mortgage ( old balance ) and every time I told them I sent in the papers and I'm waiting the account to be updated, I called back after a week and they said well they don't know what happend with the documents they going to send a mobile notarization, she came down filled out the papers again, she provided me with a tracking number and after a few days I checked with the bank after transferring me XXXX times they confirmed that yes they received it on XX/XX/XXXX, and of that week I received a latter that my loss mitigation file has been closed because they haven't received the necessary documents to complete the modification, called them being on hold for hours nobody is available to speak to me, they can have someone call me back, which we know from experience that it doesn't happen, and that's where I'm right now.
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| 03/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We refinanced our home and the mortgage company sold our loan to Flagstar Bank. At the time our loan closed, our escrow was calculated based on the tax certificate which states that our property taxes are due on XX/XX/XXXX. Our first payment on the new loan was in XX/XX/XXXX. In XX/XX/XXXX we were informed by Flagstar that they conducted an escrow analysis and determine that we had a shortage, so they raised our payment to cover the shortage. The increase was {$120.00} per month. I contacted them to find out why this occurred. They explained that they paid our taxes in XXXX and the lower balance was in XXXX. I told them that the taxes are not due until XXXX, so paying them early should not cause me to be financially penalized. I filed a complaint and on XX/XX/XXXX I was informed that they had denied my complaint and that they would continue paying the taxes two months early and they would not correct my escrow. I again filed an appeal and they again denied it. So, I requested to withdraw my escrow funds so that we could manage our own account. They sent me a form and said that I could request the withdraw, but that they would charge me an {$800.00} fee in order to request the withdrawal. Since the problem with the escrow is caused by their mismanagement of the account and refusal to pay the taxes when they are due, it is absolutely unfair that they are charging me such a ridiculous fee to take my escrow and manage it myself. Basically, I'm stuck and they don't care.
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| 01/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I received a refinance with XXXX XXXX XXXX XXXX back in XX/XX/XXXX. In XX/XX/XXXX the loan was sold to Flagstar Bank, loan # XXXX. My original monthly payment was {$2300.00}. During the time I received a tax statement which indicated that my 2017 taxes had increased due to a HERO loan lien on the property. That lien was paid off during the process of the refinance. Then I received a revised tax statement showing a reduction due to the payoff of the loan. I then received a revised mortgage statement showing an increase in my monthly payment to {$2800.00} I then notified Flagstar of the discrepancy and asked for an analysis be done to correct the mortgage payment and revert back to the original payment. The new mortgage payment is now {$2300.00} which is {$45.00} more than the original mortgage payment. I then called Flagstar and was told by representative ( XXXX ) that there is a cushion required in escrow accounts that Flagstar requires to be paid. Not all firms require this cushion to the escrow account. Nonetheless now my monthly payment has increased from the original payment I agreed. Prior to receiving the adjustment of my monthly loan payment I was never notified in writing by Flagstar to expect an increase in my monthly payment due to a cushion requirement. I feel that as a consumer this additional {$45.00} could later become a hardship, so therefore, I would like an analysis from Flagstar to look into this matter. I was told most likely nothing will be done.
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| 01/31/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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AUTHORIZATION FORM ATTACHED Flagstar is acting with gross negligence and incompetence regarding a financial matter. Flagstar is unable to handle the amount loans they service. Like XXXX XXXX they need to be fined and have heavy oversight due to their negligence regarding loans.
At issue is the fact that Flagstar keeps repeatedly requesting documents they already received and we have proof of receipt. To make matters worse when 3rd party requested to speak with a supervisor on XX/XX/19. The representative stated that the supervisor would ignore requests for escalation. When it requested to speak to a different supervisor 3rd party was advised there was only one supervisor for the entire loss mitigation department. This is unacceptable there needs to tally of the entire amount of loans Flagstar handles and how many loans are in loss mitigation. There are thousands. To have one supervisor for thousands of files, it's no wonder they wont take calls. This is criminally negligent and needs to regulated properly immediately.
Flagstar requested an HOA statement when there is no HOA on home nor anything provided alluding to HOA.
Flagstar requested the food expense be completed on workout package when it was already completed with the amount of XXXX.
Flagstar requested 60 days bank statements when 90 days were provided On our previous complaint Flagstar immediately rejected due to no authorization form when they received it back on the XXXX. It's attached again here.
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| 04/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am a new customer with Flagstar Bank, they are the servicing provider for my personal home mortgage. At the end of XXXX Flagstar completely mishandled my tax payment to my local municipality and has not refunded my escrow account. Per my closing arrangements as allowed by the state of Wisconsin, I am able to receive my tax obligation from escrow directly via a check, which is what I selected on my closing document. However, going into tax season I never received a check and was told multiple times this was not possible ( they're a servicer located in Texas that obviously did not know Wisconsin laws ). Through multiple exchanges with customer service, accounting, and the third party escrow company we finally were able to pay my XXXX taxes.
During this process there were duplicate checks cut for the amount of {$1800.00} that were debited from my escrow account. I therefore had a negative balance going into XXXX as they refunded the remainder to me in a separate check. I notified Flagstar of this mistake and after 90 days this still has not been resolved.
I am extremely aggravated with tryin to resolve this with Flagstar because each time I have to talk to 3+ person 's in customer service and accounting to ultimately receive the same response : wait. I'm tired of waiting and ultimately do no trust Flagstar to maintain my mortgage account. I have only been a customer for 7 months and 5 of those months have been spent trying to resolve their mistakes.
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| 10/22/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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I '' m short selling the house, I have a signed contract and proof of funds but the mortgage company ( flagstar ) Keeps loosing the documents, delaying the process, due to this the documents will expire one day after their review is done so I will have no time to fix any issues.
I found the following list of abuses by Flagstar on the CFPB website. https : //www.consumerfinance.gov/about-us/newsroom/cfpb-takes-action-against-flagstar-bank-for-violating-new-mortgage-servicing-rules/ - I'm having these same issues from your list.
Closed borrower applications due to its own excessive delays.
Delayed approving or denying borrower applications Failed to alert borrowers about incomplete applications Flagstar does not define what needs to be on the documents they request, so there is no way of knowing if you have met their requirements. Most of their customer service people can't find documents that are in their system so they tell you they are not there. But if you get someone who was trained properly ( 1 out of 4 ), they find all the documents ( same day ). The ones that can't find the documents lie about it and ask you to send them again.
The CS people say they will call realtor about any issues but never do. They will tell you they did but realtor has no missed called or messages. The phone number they use should be from the 3rd party authorization form that the realtor filled out.
Clearly Flagstar is a predatory bank and/or grossly incompetent.
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| 01/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2020, my mortgage bank Flagstar Bank, deducted {$4000.00} from my escrow account to pay for the property taxes for my house. When I was checking this later in XXXX at the County 's website, I noticed the property tax had not been paid by Flagstar. I called Flagstar about this and I was also told to call XXXX XXXX about this. XXXX XXXX is Flagstar 's vendor that transfer the payments to the County. Flagstar told me they deducted the money from my escrow account and sent it to XXXX XXXX and XXXX XXXX is responsible in paying the property tax. Since Flagstars has many escrow accounts for all their loans, they will send the money to XXXX XXXX in a huge bulk sum ( for this instance they mention the amount was over {$1.00} XXXX ). When I called XXXX XXXX, they tell me they never received the money from Flagstar for my property. I have been calling both Flagstar and XXXX XXXX since mid XXXX and both sides keep telling me that they are still researching it. This is very concerning as money has been deducted and it seems both parties do not know where the money went.
I also would like to add a note, I forgot that I had this escrow service set up. So I actually paid the property tax on my own by accident. I have the receipt of the tax payment from the County that I did on my own. So I believe this could not have been a mix up by the County. I also called the County and they verified they received the payment that I sent myself on XX/XX/2020.
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| 10/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I recently closed on a new conventional mortgage loan through my local lender, XXXX XXXX XXXX , XXXX, located at XXXX XXXX XXXX XXXX, XXXX, PA XXXX.
Shortly after settlement, the loan was sold to XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, TX XXXX, and appears to have been immediately re-sold to Flagstar Bank. The loan closed on XX/XX/2019, with a first payment due date of XX/XX/2019.
I received a payment notice in the mail from both XXXX and Flagstar requesting I make my XXXX payment to both companies. Additionally, the monthly payment notice from XXXX had the correct total monthly payment due, but the payment notice from Flagstar was missing my school tax escrow, so the payment amount they, ( Flagstar ) was requesting was incorrect. I have been going back and forth between XXXX XXXX, XXXX and Flagstar to try and get a resolution to this, but to no avail.
In fact, I did a soft credit pull and both XXXX and Flagstar are listing the same mortgage, which has caused my credit scores to drop.
To add insult to injury, Flagstar recently me a letter claiming my Homeowners Insurance has expired, when this was completely paid in full at closing.
This comedy of errors on the part of Flagstar bank has caused much emotional stress, and caused my pristine credit to suffer. I have been trying to get this issue resolved for the better part of a month to no avail.
This is a disgrace and Flagstar should be investigated for their poor loan servicing.
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| 06/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Overview : Flagstar Bank made our family 's property tax payment out of our Escrow account on the wrong property. This issue has been brought to their attention, nothing has been done and no course of action has been laid out to rectify this error. Poor due diligence and over-automation has lead to Flagstar raising our monthly payment as a result of this error. I have been bluntly ignored throughout this process.
Timeline : XXXX - I receive a piece of mail from XXXX XXXX informing us our property taxes have not been paid and are still outstanding.
XX/XX/20 - I consult my lawyer and he confirms that Flagstar had in fact not yet paid any tax amount on our property pin #, according to XXXX XXXX.
XX/XX/20 - Our Lender confirmed the tax payment was taken out of our Escrow account, but was paid to the incorrect pin #.
XXXX - A case is opened with Flagstar to correct the issue. I follow up with the email address given to me by Flagstar 's Tax Department.
XXXX - I receive an Escrow Review Statement from Flagstar Bank indicating a significant raise in the monthly mortgage payment due to the a Escrow shortage, which is a direct result from the tax payment error made by Flagstar.
XXXX - Given no communication despite multiple emails to the email address given to me, I call and follow up and a new case is created. There are 2 cases outstanding from this issue.
XXXX - I call Flagstar and am told thy are still reviewing, no progress made.
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| 01/06/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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Do to health issues, loss of employment and a divorce I fell behind which sent me in to the foreclosure process. This started in XXXX, I made every attempt to get a loan modification. I was assigned a Single Point if contact, XXXX throughout the 3 yr process. I 've never spoken to XXXX them. I 've spend over 40 hrs on hold, being transferred to n fro from Dept to Dept. I ended up having to file bankruptcy to get them to work with me. This entire bankruptcy cost me more than my arrears. I finally got my loan modification in XXXX of XXXX. Thank you. But because I was still in the bankruptcy process I was n't allowed to make payments online. To make a payment by phone I 'm charged an extra {$15.00} per month. I 've been told for 3 months now I can pay online but when I try, I receive a msg telling me I have to call. Then I 'm charged extra, on hold and bounced to a minimum if XXXX depts and told I should pay online to avoid the {$15.00} charge. I 'd love to. I 'm very grateful to have gotten the loan modification and am doing great financially but feel I 'm still be prohibited from paying in a normal manner, and charged a bogus fee. This month I started trying to pay on the XXXX and was unable to get payment thru til the XXXX due to being bounced and on hold. I have to work, when I 'm available to hold for extended periods the phone lines are closed. Sometimes people really are trying. But the loop and hoop sytem puts them further behind.
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| 02/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I originally applied to refinance my mortgage with Flagstar Bank on or about XX/XX/XXXX. The original loan estimate was for a {$640000.00} mortgage at 3.125 % with XXXX points. I have responded to every request for documents, usually within an hour or two of the request. My credit is very good ( XXXX score around 750 ) and we got a good appraisal of {$850000.00} dated XX/XX/XXXX. On that date the only thing we were waiting on was the appraisal, and when that was delivered I thought the closing was imminent. Because of delays and apparent understaffing, mismanagement or incompetence at Flagstar Bank, however, no closing occurred and that original mortgage morphed into a {$640000.00} mortgage at 3.25 % with XXXX points, and now they are offering a jumbo mortgage of {$680000.00} at 4 %. I have been very diligent in communicating with them, and usually I must wait a week until I hear back from them, if ever. I have left numerous phone calls that have not been answered. I believe I have missed the best opportunity to refinance my mortgage and get in a better position financially because of Flagstar Bank 's incompetence, mismanagement or incompetence. Their online tracking tool originally showed a closing date of XX/XX/XXXX, then XX/XX/XXXX, and now here I am a week later and there is still no closing in sight. I am hereby requesting your assistance to get my mortgage refinance completed at something approaching the original terms.
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| 02/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
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Re : Consumer Financial Protection Bureau ( CFPB ) Complaint ID # XXXX, submitted XX/XX/XXXX The issue of the bank not paying our county property taxes from XX/XX/XXXX to XX/XX/XXXX has been resolved with the bank paying the back taxes, interest due, fees and penalties and getting the property out of tax sale status.
On XX/XX/XXXX a member of the banks executive response team was telephonically contacted regarding the issue of paying our attorneys fees in this matter, which was a part of our original request. At that time that person admitted that the banks vendor, a property data company, was at fault in this matter. That person said that the bank had determined that in their opinion it was not necessary for us to retain an attorney to represent us and that the bank would not pay the attorney fees nor reimburse us for attorney fees.
We would argue that bank mortgage and tax issues, as well as county government is complex and difficult to navigate for the average person, and that a thinking person would most certainly hire an attorney for representation in non-payment of taxes and a tax sale situation.
The potential for loss for us, XXXX the eventual loss of our house for non-payment of taxes, was great, and as noted above the bank has admitted fault.
We would therefore respectfully request that the bank reconsider and reimburse us for the attorney fee which we have paid for the attorneys representation in this matter.
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| 04/21/2021 |
Yes |
|
- Struggling to pay mortgage
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Web |
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I have a loan backed by FHA. I had 2 XXXX in my family in a short time period and was financially impacted by trying to give them a proper burial. I then fell behind on my mortgage. I attempted to modify the loan however Flagstar denied any assistance. I then was unable to work when the COVID pandemic began and asked to be put on the forbearance under the CARES act. Flagstar did allow that. I am now back to work and applied for a modification. I am self employed and my income goes through my personal bank account. I wrote a letter of explanation explaining that all my income went through my personal account. Flagstar requested a profit and loss. I explained that I had sent one last Friday. I was then told that it was too dark due to faxing it and there was no email I was able to send it to rending me unable to comply with the request. I have sent documents two and sometimes three times. I am told I am in underwriting and then call a couple days later and they have an entire new list of documents. I believe Flagstar is intentionally not moving this file to underwriting. Today, they are having me write a letter that there is no income other than what I put on the application. I believe these are stall tactics and I am not receiving a fair review. Also, I am aware that FHA is offering partial claims, Flagstar is refusing to submit me to FHA for a review for a partial claim, even though my past due is less than 30 % of balance.
|
| 11/19/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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My servicer left a blank envelope at my door with only the words confidential and an XXXX number to call. I called the XXXX # the same day I received this ambiguous notice. The rep advised me I was due for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX on my mortgage. I offered to make one full payment now for the following business day, with the entire balance of the arrears to be paid at the end of XX/XX/XXXX. The representative, and the supervisor that followed my conversation, both refused to take the payment because a demand letter had expired the day before. Instead, they are requiring the full arrears be paid now by secured funds ( XXXX XXXX or equivalent ). I specifically asked that if I had received the number and called yesterday would my payment have been accepted and I was told yes by both the agent and the supervisor.
I advised the Supervisor that I was out of state tending to a family matter and the default notice they claim was sent was not received. Further, I called them immediately upon receipt of the door notice. Despite this, the supervisor and agent refused to take my payment and arrangement ( which I was willing to confirm both as payments by phone to secure the arrangement ).
I am additionally concerned that my previous CFPB complaint regarding their practice of charging fees for payments and suppressing internet payment functionality may have adversely impacted their decision making process in this case.
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| 01/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Flagstar Bank began servicing my mortgage in XX/XX/2018 ( XXXX had previously serviced it ). In XX/XX/XXXX, they reviewed my escrow account and doubled the amount of mortgage insurance. I had been paying the same amount since the loan originated and there is no reason for it to increase, which they have acknowledged over the phone. However, my monthly statements now show a doubling of my mortgage insurance.
I spent an hour on the phone and was passed from department to department. Escrow explained that it wasn't them but the PMI department. PMI noted that the insurer had not billed them regularly so some months they paid nothing and other months they paid double. I pointed out that I had been paying them monthly and there would be a credit in my escrow account to pay a doubled month. My documentation from the bank does not show when they pay a third party insurer -- it simply shows how much I pay for the insurance and it doubled in XX/XX/2018.
One customer service representative told me that PMI occasionally resets annually to a new rate. Knowing this not to be the case, I requested documentation of the contract that states that.
The case number Flagstar assigned for the escrow issue is XXXX.
They are " researching '' the issue, but have yet to rectify the situation. This is being filed to document with CFPB and alert consumers in the event this is a systemic issue of overcharging and altering PMI of consumers.
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| 03/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
Older American |
|
XXXX XXXX XXXX claims to have billed Flagstar Mortgage for my policy. Flagstar claims no bill was recieved. Flagstar claims a partial payment was made but returned by XXXX XXXX. So the policy was cancelled, this is the second time this has happened. the first time XXXX XXXX reinstated a policy i cancelled instead of applying the funds to the proper policy. i called all parties about the change in policies. It was not until a claim was made and the deductible was XXXX higher than the replacement policy i purchased, When i called about the deductible I realized the old policy was back. Both parties just pointed fingers and refused to accept responsibility. It wasn't until I said I was calling the Atty General that XXXX XXXX stepped up and corrected the problem. Flagstar raised my house payment by XXXX per month to insure escrow would balance with the new policy amount. This wasXX/XX/XXXX, the same thing has happened again. In XX/XX/XXXX, I was charged XXXX for a policy supplied by Flagstar when they should have just paid the XXXX one. The 2 of them are blaming each other. In the meantime. XXXX XXXX says they can not reinstate the policy. I feel i should not have to pay the XXXX difference in the cost of the Flagstar insurance due to errors on the part of these 2 companies. I just realized I'm being charged this new amount. I'm getting the same runaround I got the first time they did this. No one wants to admit an error.
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| 04/17/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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So I have submitted a Loss Mitigation request to complete a Short Sale on the home. I faxed in the application and all of the required documents that will go along with it. I even sent over the contract for the sale of the home. I got a call from Flagstar Bank asking me when I was going to make a payment and I asked if they received the application for the Short Sale, and I was told that they closed it because they thought it was an appeal. I sent this back on XX/XX/2019. I will attach the documents that I sent to them. I have people wanting to purchase this home to prevent a foreclosure. Now I am being told that they will need to start a new process to review my request for the Short Sale, now time is of the essence. I am doing everything that I need to do to resolve the issue with our mortgage, and if we loose the sellers, the house will go into foreclosure. I have given them the same request twice.
All of the documents that I have to send to you has all of our information on them along with the buyers information. I can submit all of the documents to you per your request.
So I need help and I need to know what can be done to get this Short Sale completed ASAP. This is a financial hardship, we have explained to them for a year now that I have not had an income. We are trying very hard to prevent a foreclosure on our credit because then we will have to file bankruptcy.
Thank you in advance for your assistance.
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| 04/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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This issue began back in XXXX of XXXX when I received a notification that my monthly payment had increased due to a over payment in property taxes that had due to a solar program loan ( HERO ) that was paid off during a refinance transaction with XXXX XXXX XXXX XXXX XXXX back in XX/XX/XXXX. I phoned Flagstar to let them know about the overpayment of property taxes in XX/XX/XXXX. I forward a copy of the revised tax statement for XXXX. They were to make the adjustment to my mortgage payment once the County of XXXX had refunded Flagstar ( {$1300.00} ). I contacted the county of XXXX in XX/XX/XXXX and was told that Flagstar had received the refund. I then called Flagstar to verify the receipt of the refund ( {$1300.00} ) in XX/XX/XXXX. I was then told by a representative in the tax department that the refund had been credited back to my escrow account but I could not see that on XXXX, internet account and for some reason an analysis of my escrow account now would have to be done before I could possibly receive a refund ( that was two weeks ago ). I want to make sure that Flagstar keeps their word to notify me in writing what the new mortgage adjustment will be for XXXX 's mortgage statement and what amount of the refund will be returned to me. Flagstar has weak communications when changes have been made to the consumer 's loan account mostly their on-line payment system and poor and inaccurate loan information updates.
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| 07/29/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I filed bankruptcy in XXXX to re establish my credit after having XXXX where there were excessive hospital bills and I was laid off in XXXX from XXXX XXXX and could not recover. My intentions were to reestablish my credit with hopes of gaining credit worthiness. My mortgage was reaffirmed in the XXXX on XXXX XXXX and bankruptcy was discharged in XXXX of XXXX I just became aware that my mortgage company Flagstar Bank has not been reporting my monthly payments since XXXX and has the mortgage listed in the Bankruptcy which has affected my credit score and worthiness immensely. I am now on a mission to gain my worthiness and score back due to their horrible oversight. I have purchased XXXX vehicles in which the interest rates are extremely higher due to the negative impact as well as I have been denied several lines of credit, they have ruined my hopes at re establishing my credit. I now have several inquiries on the report for credit that I was denied for due to their mistake and oversight. I am paying higher car notes/ interest rates due to this oversight and as hard as I have been trying to reestablish myself this has held me down despite every mortgage payment being paid onetime via ACH every month and me also paying every other credit card and car note onetime. I am also spending several hours of time on the phone and internet trying to get this issue resolved and regain my worthiness so that I can move forward.
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| 07/20/2020 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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We currently have a VA mortgage through Flagstar Bank. I have had problems with them from the very first year living in the home them paying our Home Owner insurance out of our escrow. I have gotten cancellations notices from XXXX ( XXXX ). One year I had to pay the insurance out of our own pocket. I have talked to XXXX XXXX and they have every year at date of renewal reached out to Flagstar Bank. I have even called every year to see why are they unable to pay the insurance when we are have escrow and our monthly payment includes property taxes.
This year ( 2020 ) I have gotten another notice of cancellation and discussed matter with XXXX who as I believe reached out to them on multiple occasions. I even talked to Flagstar of which it seems their incompetence is unable to press the option clearly stated when calling XXXX the option if lender press # option.
I have now received a notice from Flagstar, " Our records show that your homeowner 's insurance expired and we do not have evidence that you have obtained new coverage. We plan to buy insurance for your property. '' This was dated XX/XX/2020.
I served our country for 6 years honorable no Veteran should have to go through this ever when they are paying their insurance and property tax in the mortgage. I have asked Flagstar what needs to be done to not have this happen they are completely incompetent in providing a solution My name : XXXX XXXX, XXXX
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| 10/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I opted to have an escrow account on my mortgage so I did not have to worry about the tax and insurance payments. I did not have to have one as my down payment was greater than 20 percent. Within one year my mortgage was sold by XXXX XXXX Mortgage to Flagstar Bank, but not all of the details were taken care of and my insurance policy to XXXX was not paid for more than a month. I would not have known about this problem were in not for XXXX sending me a reminder. When I logged into Flagstar there was a hard-to-find obscure reference to me not having an insurance policy in place and the threat that they would sign me up for potentially more expensive coverage. I paid outright for renewal, wanting no further delay, and now they will double pay through escrow. I asked Flagstar to remove me from escrow and they will not without a hefty fee This is criminal. In fact, it is against the law in many states. I told them they should let me cancel the escrow account without penalty due to their mistake. They refuse. This business of buying and selling mortgages is a nightmare for mortgagees. There should be more oversight of this process, and more penalties for these institutions that mistreat customers. As an aside, this bank also waited to the very last minute to pay my city taxes, causing great anxiety. There clearly is no benefit to me having an escrow account when they threaten my credit worthiness in these ways.
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| 09/28/2018 |
Yes |
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- Trouble during payment process
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Web |
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We have a Insurance claim with a loss date of XX/XX/2018, where remediation was completed. Now our house is torn up and we finally got the remediation check from the Insurance company. The mortgage company, Flagstar, was put on the check so we call them and asked them how to have it signed off on to get the funds. We were sent a check list and told if under 10,000.00 they would only need the check signed and the Insurance estimate. We overnight this to the mortgage company. There was a few days later the check for the rebuild that exceeded the XXXX, so we got the remaining information they wanted and sent it by priority mail. This was delivered on XX/XX/18 @ XXXX. We have called two times and this last call on XX/XX/18, they are telling us they do not have the information and that it take up to 48 hours to get the information in the system. Note it has been over 48hrs. They will not release any of the money and the manager stated that he will only send an email to see if they can find it. In the mean time we have had our house torn up with the remediation, that was completed over three weeks. The contractor is waiting on getting paid to put our house back together. I have been an XXXX for XXXXyrs and have never heard of any Insured having this much trouble with a mortgage company. We need help to get our house back together. This has been going on for almost 3months and it was not even a natural disaster.
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| 08/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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Back in XX/XX/XXXX I was trying to get a modification from Flagstar Bank of my mortgage as I missed a payment. I submitted a modification package to Flagstar bank to obtain a loan modification. Unfortunately for the next to 2 years I was requested to resubmit a new modification package every 3 to 4 months as the most recent package they had in their system had expired due to the back log of loans they had to review. After 2 and half years Flagstar sold/transferred my mortgage to XXXX in XX/XX/XXXX/XX/XX/XXXX XXXX after 3 months since acquiring my mortgage from Flagstar, they started foreclosure on my property. But when Flagstar sold/transferred my property to XXXX they made an error in the assignment of my mortgage. Currently I am trying to walk away from the property by doing a Deed and Lieu with the current mortgage company XXXX XXXX XXXX, but the error by Flagstar with the assignment of mortgage is holding up the process. I was informed that it will take Flagstar Bank to 45 to 60 days to sign the Gap assignment of mortgage form so the error they made can be fixed. With Flagstar Bank needlessly prolonging the process with reviewing for loan modification and now to correct their error with the assignment of my property mortgage, they are consistently showing their negligence. With me being a former mortgage underwriter, show that there is a lack of professionalism and integrity in the mortgage industry.
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| 01/22/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I opened a checking account at XXXX XXXX in XXXX. Later, this checking account was transferred to Flagstar bank in later XX/XX/XXXX because XXXX XXXX sold some of their customers to Flagstar. Since there are no branches of Flagstar near my previous city - XXXX, XXXX, I stopped to use the checking account of Flagstar. I transferred all my money out of this checking account and keep XXXX balance on it in XXXX, XXXX. In XX/XX/XXXX, I moved to XXXX and I found my XXXX reports me having debt from Flagstar. I called the customer services of Flagstar. They told me they started charging me several dollars from someday XXXX or XX/XX/XXXX due to the XXXX balance or whatever. After about 20 or 20 days they closed my checking account and sent a debt of {$170.00} to a collection company on XX/XX/XXXX. I have no idea about the penalty fee of XXXX balance of the checking account. I have never heard the fee neither. Also, I have never been notified by mail or email about the charges on my account. However, in order not to influence or ruin my credit history, I directly paid the debt but I still have no idea about the charge. Recently, I requested a report from XXXX and found the reported information on the debt is about abusing account. I don't think I abused the bank account and I should not be charged for the unreasonable fee. I think the bank intentionally charge people and close their account without any notice.
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| 12/07/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
|
Sometime in late XXXX, XXXX XXXX XXXX requested a payoff amount from Flagstar Mortgage and because of this a stop payment will issued on my taxes. Because of this, my taxes were not paid in a timely manner. My taxes were due XX/XX/2019 and were not paid till XX/XX/2019. XXXX XXXX was waiting for the taxes to be paid and did not communicate or were not informed of a stop payment ( According to XXXX ). I did not find out about all this till XX/XX/XXXX and contacted Flagstar to pay my property taxes. I spoke to XXXX XXXX from escrow to file a verbal complaint and express my displeasure with the services they provided and he stated it is policy and because I authorized XXXX to request a payoff and that they were informed of the stop payment they did not need to contact me. I informed them that unless they received the funds for the payoff they are still responsible for ensuring that the taxes are paid in a timely manner. He disagreed once again reiterating they have a policy regarding payment of taxes. Because I informed him I filed a complaint to the CFPB, Flagstar reported a negative remark on my credit report even though I was informed and assured by a rep from Flagstar if I made my payment before Monday, XX/XX/XXXX it would not happen. I made my payment on Thursday, XX/XX/XXXX. I was also informed by XXXX XXXX to with-hold my XXXX payment because of the loan payoff. I have this in writing as well.
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| 07/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My mortgage was taken over by Flagstar Bank in XX/XX/2019. They sent a letter that they needed my insurance information or they would purchase homeowner 's insurance on my behalf. I uploaded a copy of my insurance information numerous times and yet they kept saying they didn't have it despite paying my premium on XX/XX/19 in the amount of {$300.00}. I continued to call and was told they didn't have the insurance information even though they'd paid the premium and I sent more copies of my insurance. I was then told in XX/XX/2019 that they did have my homeowner 's insurance but they needed my XXXX insurance, which I provided numerous times on their website as instructed. Still I'd call weekly and they said they didn't have it, I gave them the name of my XXXX and the insurance carrier on 2 different episodes, was put on hold while they called them, told me they did speak to someone at the XXXX and insurance carrier and that proof was being faxed and my account would be reimbursed the {$290.00} they'd charged for insurance I did NOT need. I continue to call and am told they don't have it and they'll call me when they get it, but they do not. Today, I spoke to a " supervisor '' XXXX and was told they received it on XX/XX/19 and it " usually '' takes 3-6 business days to " process '' it and refund my account. Today is the 6th business day and still I have not had my account reimbursed for the {$290.00}.
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| 01/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I started the process to remove my mortgage PMI on XX/XX/21 with FlagStar Bank after they sent me a C-4 Annual Notice PMI disclosure - steps to remove it. I've lived in my home three years, made extra payments, made significant improvements, home values have increased, on-time payment history. I followed the steps sent to me by the lender by sending an email to initiate the request to " XXXX '' On XX/XX/21, I received a letter detailing next steps and requesting a check for {$150.00} to complete a home valuation. That was completed and an onsite home valuation was completed XX/XX/21 by a broker- XXXX XXXX. He had a XXXX hour turn around to report his findings, get paid for his services and confirmed to me on XX/XX/21 it was done. Out of his hands.
My letter said I'll be notified within 30 calendar days after we receive property evaluation. Well, as of XX/XX/21- they haven't received it.
I called FlagStar Bank XX/XX/21 for status update and they said there was a note as of XX/XX/21XXXX XXXX XXXX didn't have an update on the home valuation. FlagStar said it was out of their hands. I need to wait more time - first call said 30 days - from the home valuation.
I've done everything I can do and it seems like my request to remove PMI is unnecessarily delayed for unknown reasons, everyone is saying it's out of our hands and I can't get a proper status update. Feel like someone has dropped the ball.
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| 07/15/2022 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
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Like everyone, the pandemic disrupted my life and my income. I called my lender and asked for a forbearance. I was given the forbearance by Flagstar and tried to get everything sorted out. When I resumed working and earning an income again, I called Flagstar to resume payments and was told I would be sent to FHA for a post COVID assistance. I received a phone call from my lender on XX/XX/2022 stating that I was denied and would need to send in a full documentation modification review. After a return call we spoke to XXXX ID XXXX who said the partial claim was denied because the past due amount is greater than 25 % of unpaid principal balance. This is all well understood by me and I do not have a problem with the denial of the partial claim. The problem is that when I asked XXXX to send me back to FHA for a recovery modification review, he refused. He stated an entire documentation package would need to be sent. I asked why can I not go to FHA for the streamline recovery modification. I was told that the streamline recovery modification was a full documentation review. After research, this is incorrect. My lender will not listen to me and will not send me to FHA for the assistance I believe I qualify for. Also, the phone call telling me I was denied and needed to reinstate did not offer any other alternative. When I looked into this, I believe I was misinformed about the options available to me.
|
| 05/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
Servicemember |
|
Hello I have a loan that was approved with a loan modification during Covid. Upon completion I completed the terms and moved forward with my payments. The mortgage company is reporting remarks on my loan stating in a government modified loan which is derogatory reporting. My credit score is excellent however these remarks are inhabiting me from obtaining credit approvals from other creditors. If in the CARES ACT choosing a forbearance plan while in need during the pandemic wasnt suppose to count against you for credit reporting the mortgage company reporting is now negative? In my loan modification paperwork or during the process at no time before, during, or after was I told there would be negative remarks added to my credit report that will inhibit me from obtaining future credit. Prior to the pandemic I was never late on my payments, never missed a payment or required assistance until I lost my job during the pandemic. I have since got back on my feet, back to making payments and Im being penalized by this company for these biased remarks that a predatory and unfair. I contacted the mortgage company them seem unconcerned as they did me a favor but they have ruined my credit with this reporting. I would like to have the remarks removed from my credit reports I shouldnt be penalized for the life of this loan or be made to refinance my loan just to get rid of the arduous remarks that are listed
|
| 06/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
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On XX/XX/13 I made a transaction for XXXX on an account that does not have overdraft protection. I have chosen to opt out in overdraft protection and am accustomed to the bank declining my purchase if there are not enough funds to cover the amount. Specifically to avoid overdraft fees. I was unaware that the account had become overdrawn by {$20.00}. Over a month later on XXXX the bank began taking out a daily {$6.00} Consecutive days XXXX fee. Again I was completely unaware. Totaling {$120.00}. On XXXX the bank charged off my account, creating confusing charges and credits eventually totalling a {$170.00} credit to my account. Again, I was completely unaware of all of this activity and had not been contacted. I had been having a separate issue with the bank refusing to change my mailing address and believe this may have caused the lack of communication.
On XXXX I began to transfer funds into my remaining account to prepare for a down payment on a car. I noticed that my other account had been closed but did not look in to it yet. Looking at it this evening XXXX I see that they had taken {$170.00} from my remaining account to cover the excessive fees charged to my now closed account. Causing me to look further into this issue and contact customer service. The online agent XXXX told me I was not charged an overdraft fee but a negative balance fee and that there was no refunding these charges.
|
| 06/29/2016 |
Yes |
|
- Loan modification,collection,foreclosure
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|
Web |
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Flagstar Bank XXXX Corporate XXXX, MI XXXX Ref : Loan XXXX I am writing this letter to advise you of the difficulty of making my original mortgage payment every month, I originally bought the house back on XXXX 2001 with a very steady job and my mortgage payment history have been very good over this year 's even when my prior job lay me off and I was still able to pay on time. Unfortunately my circumstances right now have been changed because of my illness and my XXXX for long term of my life.
Now I 'm trying to readjust this financial transition because the income from my long XXXX will not be at the same the half of what was my income, but I really want to keep my home. For me and my disable old mother.
FYI. Regarding my case as I 'm XXXX person. If I 'm able to modify my loan with the bank and I will be folly charge of my taxes with town and with the school taxes.
Thank you for your cooperation.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXXXXXXXXXX FyI i keep trying to modified my loan many time and they keep denied me..all the time and they denied me again after my brother offer to help me and my mother with contraption monthly payment. i have the bloomberg report and we found fraud of my loan. i need help with the district attorney to file case against my FlagStar Bank. because i do not have extra money to cover the legal attorney fee.Thanks. for your cooperation.
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| 09/01/2015 |
Yes |
|
- Loan servicing, payments, escrow account
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|
Web |
|
|
I have a mortgage with Flagstar Bank, I have had this loan with them for three years now and I have never been late on a payment. I use the system of payment that they recommend to their consumers online, and in XX/XX/XXXX their system had an error. I made my payment through their online system on XXXX/XXXX/2015 and the payment in their system showed me it went through. I had funds in my bank account there was no problem processing the payment on my end. But their system had an error and did n't process the payment correctly, or that is what I was told. Their system shows the payment as being returned on XX/XX/XXXX and that is when I got a phone call from them stating that I was now over XXXX days late for my mortgage payment. I asked how that could be, I had made the payment and I knew I had funds available for it. He told me of the error and took a immediate payment over the phone from me to correct it. He told me he could n't speak to me about the XXXX day late mark they put on my credit, that I would have to send in a fax and just wait for a response. I am very frustrated with this! We have an excellent credit history, and have never had a XXXX day late payment even on a credit card much less a mortgage!! Any help would be much appreciated, I feel like if I made my payment through their system and their system had an error, it should not reflect negatively on me for doing it their way.
|
| 08/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We bought our home in XXXX of XXXX. The loan servicer for both the primary loan and the HELOC was Flagstar Bank. On XX/XX/XXXX, I received a letter from Flagstar that our mortgage was being sold to XXXX XXXX ( XXXX XXXX ), effective XXXX XXXX XXXX The letter further stated that all ACH/auto-debit payments would be canceled after XX/XX/XXXX. Per the terms of the goodbye letter, I set up payment arrangements with XXXXXXXX XXXX and made my XXXX mortgage payment. I later discovered that Flagstar debited my bank account on XX/XX/XXXX for this mortgage they no longer owned ( a fact not discovered until after I set up my XXXX XXXX payments and nearly caused my account to overdraw ). Several people I spoke to at the bank, including XXXX XXXX in the Office of the President admitted that they made a back office mistake. However, instead of refunding the money back to my bank account they instead, without my permission, wired the money they illegally took to XXXX XXXX, causing me to double pay my XXXX mortgage payment. When confronted with this, they told me that I had to be the one to try and get a refund from XXXX. I pointed out to them that I did not authorize this payment or sending it onward and that furthermore, it was not my responsibility to fix an error that they themselves admit to having made. I was basically told " Too bad. The money is gone '' and that they would not assist me further.
|
| 09/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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We closed on a house recently in XX/XX/2021 with XXXX XXXX XXXX. After closing, the loan was tranferred for servicing to Flagstar bank. During the transfer, Flagstar truncated borrower 's first name from " XXXX XXXX '' to " XXXX XXXX '' which is not the legal name. It does not match the closing documents, or the deed or any other official documents. After repeated contacts with Customer Service as well as filing a complaint with CFPB, we've been told that Flagstar can only handle names within certain character limits and will need to truncate everyone else 's names. No resolution was offered except a reference number was provided. When requested for anemail ID where complaints can be made, both customer service agent and the supervisor refused to offer any resolution except for truncating the last name.
When a complaint was made to the CFPB earlier, Flagstar closed the complaint without providing any resolution. We have paid over XXXX to purchase this house and in return we have a very basic expectation that the company which services our mortgage should be able to spell both borrower 's names corrected on all mortgage related paper-work.
If they are unable to spell borrower 's names correctly, they should not be able to service our mortgage. We would request them to correct the mistake in their paper-work or transfer our servicing back to XXXX XXXX who we had chosen as our lender.
|
| 08/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
In XX/XX/2021, my new mortgage servicer, Flagstar Bank, sent a letter stating that my homeowner 's insurance was not up to date and that I needed to submit documentation of the insurance. This was after my mortgage was sold/transferred to Flagstar from a previous servicer. I submitted the requested information on XX/XX/2021 showing that my HO6 homeowner 's insurance was active and up to date. I received an email stating that my submission had been received, and no further communication from Flagstar.
In early XXXX, I learned when checking my account online that on XX/XX/2021 Flagstar charged my escrow account {$2300.00} for " Wind Insurance '' from the provider " XXXX XXXX XXXX. '' I have never received any policy documentation or explanation of the charge.
I called Flagstar Bank on XX/XX/2021 to ask what this charge was about. The representative stated that the files indicated that the " Master Policy '' from our Condo association appeared to have expired and that this " wind insurance '' charge was to account for it. I immediately sent Flagstar the Condo policy, which was not expired. That policy year runs until XX/XX/2021 ( it has since been renewed ).
Despite the fact that the condo policy was not expired, and I acted speedily to comply with all the document requests from Flagstar, they have not rescinded the inappropriate {$2300.00} insurance charge from my escrow account.
|
| 09/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank purchased my mortgage from my previous company. I did not ask them to purchase it - they purchased it without my knowledge. On XX/XX/2018, I received a letter from Flagstar Bank stating that property in the Special Flood Hazard Area ( SFHA ) as shown on maps published by the Federal Emergency Management Agency ( FEMA ) are required to have flood insurance. They then claimed that my property was in that category. They are incorrect because FEMA has issued a Letter of Map Amendment ( LOMA ) that can be found online, that specifically excludes my property from the SFHA. If Flagstar bank had typed my address into the FEMA database and read the LOMAs issued for our area they could have figured it out themselves. More importantly, the mortgage company that previously owned my loan did not require it because it isn't required. Flagstar should have asked that previous mortgage company. It isn't my job to educate them. After I received that XX/XX/XXXX letter, I called the number listed in XXXX and sent the insurance department the LOMA. Flagstar sent a 2nd letter on XX/XX/XXXX. I called their insurance department again in XXXX and resent the documents. Flagstar sent a 3rd letter dated XX/XX/XXXX and now say I have to pay {$2300.00} for flood insurance that I DON'T NEED and ISN'T REQUIRED. I have uploaded all the documents to them as requested today XX/XX/XXXX. Please help!
|
| 01/24/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Flagstar Bank has erroneously reported on my Form XXXX the amount of property taxes that was paid from my escrow account for tax year XXXX. Background - Refinanced mortgage on XX/XX/XXXX, with XXXX XXXX XXXX XXXX, XXXX ( XXXX ). At closing {$220.00} was collected by the closing attorney for the property taxes owed for XXXX. Attorney forwarded the {$220.00} two days later to XXXX County, AL. In XX/XX/XXXX XXXX sold the new mortgage to Flagstar Bank and forwarded {$630.00} to be deposited in an escrow account associated with mortgage. On XX/XX/XXXX, Flagstar Bank forwarded {$220.00} to XXXX County, AL, as payment for property taxes causing a double payment to be made to the county. On XX/XX/XXXX, Flagstar Bank received a refund for the XXXX property tax over-payment from XXXX County, AL, which was deposited in the escrow account, but instead of noting that it was applicable against XXXX taxes, Flagstar Bank applied it toward XXXX taxes. On XX/XX/XXXX, Flagstar forwarded {$550.00} to XXXX County, AL, for payment of the XXXX property taxes. After that the account showed that only {$320.00} was paid toward XXXX property taxes and when the Form XXXX was issued the amount of property taxes shown as paid was also {$320.00}. I have requested several times that the amount of taxes paid toward XXXX property taxes reflect the {$550.00} but Flagstar has refused to make the correction.
|
| 04/16/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I am a flagstar customer. I was in active foreclosure until XX/XX/2019. Flagstar would not help me. I reached out to the ga hardest hit funds. The ga hardest hit fund approved my request sent flagstar the amount to bring my loan current. I checked on flagstar website not sure of the date but late XX/XX/2019 and the had sold my loan to XXXX and on their website my loan was paid up until XX/XX/XXXX. I have proof from the last complaint against flagstar. On XX/XX/2019 flagstar called me asking when will I be making my XX/XX/XXXXpayment. I said I am paid up until XX/XX/2019. They have took those payments from me and paid advances. But my advance was paid with the XXXX. I really think someone at this company is deliberately trying to put my loan in default so I can lose my home. When I call my call is still routed to the default department. Why? I am caught up. I requested XX/XX/2019 to have those funds moved back to my payments. I checked this morning XX/XX/2019 it looks like I am due 4 2 payments. How is this possible. Flagstar is doing alot of underhanded things to make sure I lose my home. I was not prepared to make a mortgage payment until XX/XX/XXXX like the letter and my online account stated. I hope they honor this letter signed by their office of president. If not I am moving forward with filing a lawsuit ag6this company. Because somebody is doing something illegal.
|
| 03/08/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
The Value on my property has gain enough equity to qualify for XXXX % to XXXX % LTV to remove my PMI. I have proven this with Comps and by consulting with a local appraiser and I sent in a written request to my Bank Flagstar requesting the Removal of the PMI. My bank Flagstar Mortgage keeps giving me the Runaround in regards to the process in which they require me to take in order to remove PMI. I have been told different procedures by XXXX different representatives, I have been told that they will send me a letter explaining what to do and I have not received anything, I have been told that I will get a return phone call and still no return phone call. I have been told that they lost my paper work and that an error cancelled my process. This has been going on for over 2 months and I still can not get an answer on what to do. I have no problem getting an appraisal. A rep from flagstar told me that a letter that will be sent to me states that I need to get an appraisal from XXXX XXXX so I contacted imortage services and imortages services said that the appraisal is {$350.00}, but Flagstar says they wants {$460.00}. I will pay the {$350.00} but feel that I do not need to pay Flagstar an extra {$100.00}, this is extortion. However I still have not received any letter. I have been lied to, ignored, and have spent countless hours of my own time trying to get an answer.
|
| 12/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
Servicemember |
|
I received a copy of my credit report and I have found the following items listed below to be in error.
Pursuant to 15 USC 1666b A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.
In XXXX on 2022 FLAGSTAR BANK reported to XXXX, XXXX AND XXXX that I was over 120 days late on my mortgage payments, how is that possible when the account was showing Pays/Paid as agreed in XXXX, XXXX, XXXX, XXXX, XXXX, XXXX of 2022 and XXXX, XXXX of 2022. These inaccuracies have cause me to discriminated against for credit worthiness.
I NEVER gave You, FLAGSTAR BANK any written instruction to furnish any information on my consumer report which is a violation of 15 USC 1681b. Flagstar Bank has caused severe stress and XXXX due to the abusive and unfair practices.
You, FLAGSTAR BANK, should be ashamed of yourself for ASSUMING this role and position to constantly commit fraud and cause harm to consumers! The account are listed with late or missed payments and that is incorrect. The account were NEVER late and should be listed as PAYS or PAID AS AGREED.
|
| 11/13/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
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Flagstar knew the amount of our taxes due to the adjustment we received the first year of our home. They said we missed payments which is not true and they sent a letter stating we were short on the escrow. The letter stated we owed almost XXXX. Flagstar raised are mortgage twice and the last was at almost XXXX and when i spoke with them due to the concern of it not being applied to the escrow. They were applying our payments to the apr and not the escrow amount. We were threatened with default on several occassisons and forced to do a loan modification. They have not sent any error letters on thier behalf, no apology and no refund. We had a VA mortgage and they caused us to go delinquent and have charge offs on our credit due to having paid almost XXXX for about 7 months. I have documentation and proof of the document I requested from our county the amount due was only {$1700.00}. They have caused us financial ruin and took advantage of us being newly retired from the XXXX. This shouldn't happen to anyone and i will be following up with the documents to the VA. We have a XXXX XXXX XXXX and spoke with the military personal financial management and are considering seeking an attorney. We payed over XXXX and still had to do a modification. We were forced.Not only were we forced to pay almost {$4000.00} but also {$2800.00}. All the documents you will find enclosed.
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| 09/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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In XXXX I received two notices that Flagstar Bank Mortgage needed a copy of my flood insurance renewal ( they took over servicing earlier in the year ). I sent a copy via their XXXX and subsequently faxed over a copy also. They claimed non-receipt due to fax and uploading problems so I repeated the process being assured by phone reps that would resolve the problem. On XXXX XXXX, I received a second and final notice about this insurance. I called the company again and was given a secret special fax number. I then reuploaded the insurance document of flood insurance from my HOA with my unit number posted clearly and also faxed it to the regular fax and special fax twice. I called again and was told it was not received again. I received a letter dated XX/XX/2020, that a l ender placed flood insurance for {$2000.00} had been charged to my account. I called Flagstar insurance division on XXXX XXXX, and spoke to XXXX for over an hour while she researched my account and " found '' the document. She reassured me, as had prior reps that it would be resolved in five business days. However,, it is never resolved and I never receive anything but form letters threatening or charging me {$2000.00} for lender placed insurance. I have now submitted the requested insurance information 13 times wihout avail. This appears unfair and either grossly negligent or fraudulent behavior.
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| 02/24/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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My daughter XXXX XXXX & I XXXX XXXX jointly own a home at XXXX XXXX XXXX, XXXX IN XXXX. For about 5 years we have tried to refinance for a lower interest rate we get all of the dicuments & necessary paperwork needed to complete the transaction and Flagstar will block it every time. We have asked them to help us lower our rate but they refuse every time. We recently discovered that the bank is saying we owe them {$8600.00}. I have never received any notices about the missed payments they say we owe from XX/XX/2016 to XX/XX/2016. That is a total of 5 months at {$1500.00}. Attorney fees {$650.00} and court costs $ XXXX.I was not aware of this and we have requested a stsement each monthshowing a breakdown of payment, principle, interest, insurance, etc. they abaolutly refused. she even tried to open our account on the website of Flagstar to access our account to see her personal history, she was blocked from that also. What bank allows you to to do this. Im angry because Im responsible for this enormous amount of money they say we owe that I was never notified about. Im XXXX years old, lost my husband 5 years ago and my duaghter is a single mom of XXXX. Flagstar had no answer when I asked them why I was not notified about this. No mortgage company will help us because of their dishonesty. I have other documents that I can share with you. Please let us know.Thank you
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| 05/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I emailed the company on XX/XX/XXXX for a PMI waiver request as our home is worth significantly more than we bought it for so we're above 22 % equity, and it said I would get a response within 30 days and never did. I responded on XX/XX/XXXX to confirm they got my waiver and got the exact same 30 day automatic email response. I then messaged them and they said I would have a response within a few days. After not hearing anything I emailed AGAIN on XX/XX/XXXX and got the SAME automatic email. I then messaged again and they said they were working on it. I messaged AGAIN and the service rep I spoke with blamed me multiple times for the late response and said it would be 30 days from when I messaged her, which at that point was a solid 45 days after my waiver was sent. I messaged last Thursday and was told they flagged it so it would be a priority and got an email on Friday saying the matter was closed. I messaged on Tuesday to confirm as I hadn't gotten a response still, and they said they didn't know why it was closed and had to re-open my case. I then messaged again today and they said it was flagged but still hadn't been completed. It has been almost 60 days since I sent my initial email, meaning I'm paying additional PMI that I shouldn't be because they won't respond to my request so they can continue making an additional XXXX dollars off of me every month.
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| 06/18/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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On XX/XX/2021, through the online portal at Flagstarbank.com, I filled out a short question survey, informing the bank that I am able to continue making payments on the loan. Due to COVID-19, I was forced to enter forbearance due to being laid off work. The representative at that time, told me that I will be receiving a letter- that letter never came. Therefore, on XX/XX/2021 I called Flagstar Bank customer service again. The representative told me that for some reason, the letter is " stuck in the queue '' but that she will request a second letter to be sent out via USPS, since the first letter has already expired. The representative also informed me that the forbearance has been extended to XXXX, in order to buy time to receive, sign, and send back any documents requested. I was also informed that should I not receive a letter by XXXX XXXX XXXX, to call back. Today is XX/XX/2021 and no letter has been received. I called Flagstar Bank customer service and requested to speak to a supervisor, the representative said that underwriter has declined the request for a " partial '' due to the past-due amount exceeding FHA guidelines. That my file was sent back to underwriter for a possible loan modification, and should take anywhere from 4-6 weeks. I am owner-occupying the home for the record. Meanwhile, we wait once again for Flagstar Bank to reconsider my claim.
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| 08/13/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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My Mortgage loan is serviced by Flagstar. When I fell behind I began working with XXXX and was also assigned a Single Point of Contact ( XXXX XXXX ) at Flagstar. I have several recordings with Flagstar trying to get in contact with my XXXX XXXX XXXX yet after numerous calls, request for a direct email, or a direct contact number I have been told that anyone in customer service could help with my loan. I had filled out Loan Modification Documents and mailed them back to the specified address yet the documents were never received. I would have Flagstar customer service then mail out new modification documents and remain them only to have the same outcome. Now I am facing foreclosure in 2 weeks and I speak with a customer service rep. that tells me I can simply upload my Modification documents thru my online loan account. I immediately go online to access my account in which I find I am LOCKED OUT OF! I call flagstar customer service and tell them the issue and have them reset my account. I upload the modification documents as well as my XXXX documents and Point of Contact with XXXX. With only 2 weeks away from foreclosure I just received a letter from Flagstar stating my NEW SINGLE POINT OF CONTACT WILL BE XXXX XXXX!!!!! With only XXXX weeks to foreclosure I am terrified I will not have enough time to finalize either my loan Modification or HomeSafe Approval.
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| 08/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have tried to remove my PMI private mortgage insurance fee requirements from my mortgage a couple of times and still get denied. Even though my Tax Appraisal value went up for my county and I sent it into Flagstar Bank. I also submitted pictures of remodeling etc. they have me at 83 percent and they should have me lower than if they used my priginal tax appraisal which they refused. At this time my home is over XXXX square feet, I only owe {$130000.00} for a one story ranch house in XXXX Texas on a large lot. Also I have never missed a payment since I financed 5 years ago. The house is valued over {$230000.00} and thats the low end for tax appraisal value. The sale of my property would net me {$100.00} a square foot putting my value at {$360000.00} XXXX they know this but will not remove my PMI unless I get a pricey appraisal in which I dont have the money to do being a single parent. The attorney general and several banks in Texas use the value of the counties. I can not understand why my bank wont. The additional {$200.00} would come in handy to meet my other expenses I have been asking for an adjustment for several months. Texas is going through a high market and I would be able to sell easily but then I would not have any where affordable to live. Yet my cost between insurance, taxes etc keeps going up and the mortgage company isnt trying to help me.
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| 05/26/2020 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
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I had several deaths in my family recently and had to assist with burials of several family members. This caused me to become delinquent on my mortgage, my mortgage servicer Flagstar refused to assist me with saving my home from foreclosure. I sent Flagstar mortgage payments trying to make the required payments. My mortgage payments were returned to me and a property foreclosure sale date was set. I've submitted request for mortgage assistance several times in the past months, but they keep giving me the run around stating they have didn't receive my documents or closing my mortgage assistance requests. I have recently resubmitted request for mortgage assistance with my financials again.
My homeowner insurance company XXXX XXXX made a insurance payment to XXXX to replace my roof and repairs water damage to the interior walls and ceilings of my home. Flagstar refuses to disburse the balance of the insurance proceeds for the completion of the repair that I completed to the interior of my home. Flagstar has sent someone out to inspect my property for the completion of the repairs and I still don't have the check. Flagstar has been difficult to work with and they provide terrible customer service. I don't want to lose my home to foreclosure. I also cancel all court action pending the mortgage company processing my application. Please Assist me See attachments
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| 04/27/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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I was furloughed because of Covid and was put in forbearance for 18 months. When I resumed work this past XXXX, I contacted Flagstar Bank about resuming my payments. My ability to make payments online had disappeared, and they would not accept payment over the phone. I was told that I would be given options in a few weeks to get back on track. Since that time, I have called Flagstar regularly, and have been told over and over again that I would receive my options soon. I have repeatedly submitted documents regarding my furlough and income. Last month, I was finally able to pay the mortgage over the phone. I was told I will receive loan modification documents to get me back on track. I received the documents. Flagstar wants me to go from a 4.1250 %, 291 month mortgage to their new offer of 4.6250 % 480 month mortgage, and a partial claim of {$32000.00}. I missed 18 months of payments, and this bank wants to add 189 more payments??? And my payment would only go down {$32.00} per month!!
My credit is great, my income is great, and I have about {$300000.00} of equity in my home. I do not want to refinance into their horrible terms. I want to defer the 18 months of payments ( that I didnt pay during furlough ) to the end of my mortgage. Flagstar wants me to add 189 months to my mortgage at a higher interest rate. Please tell me what my next steps should be.
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| 06/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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|
|
Web |
Older American |
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In between XXXX XXXX I refinanced my mortgage through a mortgage refinance company from XXXXXXXX XXXX to Flagstar Bank XXXX Did not notice this addition to my principal until In checking my bank statement I noticed that a second principal was listed in the amount of {$29000.00}. I called the Bank and spoke with a customer service representative and she could not explain the second principle amount and told me that she would have someone call to explain it. That never happened. I then looked at the closing documents and found that mount deferred and only financing a portion of mortgage. I can't find the closing document with the amount showingI was upset and blame myself for not asking questions or trusting the mortgage finance company who never told me or was upright with important and inform me that Flagstar didn't refinance the full mortgage and that there was a deferred amount that would require payment due for any transaction associated with the sell or refinance of my house. I was disappointed frantic and angry both at myself for not being diligent to review my documents thoroughly and catch the amount deferred. Now with the Pandemic still creating health and other problems this one I don't need. I realize that I'm senior and widow and I need some help in this mess that now is an additional problem and I also know there might not be a fix for this.
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| 10/06/2015 |
Yes |
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- Loan modification,collection,foreclosure
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|
Web |
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I have a home loan with Flagstar Bank.I got behind on my payment.I was told to ask for Help from The Loss mitigation Dept. They assured Me They would Help. I did everything asked of me to Help with the modification.after a year of mailing check stubs and Bank statements.I was told they lost my File and I had to start over.I had no other Choice but to resubmit All the papers again.I called almost every day Worried about loosing my home.They kept reassureing me everything will be ok.They told me my Payment would be Modified so I can afford my Payment. There was no Modification to lower my payment actually they added to Payment.It took almost 2 years to get a modification. They wouldnt accept any house payments to provent from falling further behind. So I was 24 months behind when they finally told me a Quailfied for a Modification. If thats what you would call it.When this all started I owed XXXX on my home After the Modification I owe XXXX {$.00} I was told they would put all the payments I was behind on the Back of my Loan.Then how did my Balance Increase by XXXX $ .I now owe more than my house is worth. So I cant even refinance and try to get a lower Payment. I had to file Chapter XXXX just to save my home. I am in a bad situation Owing more than my home is worth.I feel I am being set up to Fail and lose my home. Please Help me Find JUSTICE
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| 06/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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After we closed on our mortgage for property address XXXX XXXX XXXX XXXX, TN XXXX on XX/XX/XXXX, our loan was purchased by Flagstar Bank on XX/XX/XXXX.
On XX/XX/XXXX, our home was damaged in the tornado, requiring extensive rebuilding. Our insurance company has dispersed funds to us on XX/XX/XXXX and XX/XX/XXXX but the funds are required to be processed through Flagstar Bank ( our mortgage lender ). After over a month of cooperating and pleading with Flagstar Bank to release funds to our contractor, we finally received a check to pay our contractor for the rebuild costs.
On XX/XX/XXXX, we received a check in the amount of {$93000.00}, a portion of the {$170000.00} we've received from the insurance company. That check was written to me XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX, my contractor. On XX/XX/XXXX, that check was deposited into the contractor 's bank account and on XX/XX/XXXX, the check bounced.
To whom do I turn to get this resolved? The mortgage company is now placing me on permanent holds when I call, resulting in an automatic hang-up after 45 minutes, once the customer service representative has verified who I am and why I'm calling.
I'm at a loss and terrified our contractor will place a lien on the property and this will financially destroy us. Any information or insight you may have would be enormously appreciated.
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| 02/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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My mortgage was sold to Flagstar for servicing. The date of the first notice I received was the XXXX statement.
I found out in trying to pay online via my old Servicer, XXXX, that my mortgage was sold. I was on vacation in XXXX XXXX I called and spoke to customer service and I was assured by them that my RESPA period is protected per FCRA, but they reported a Late Payment during the protected RESPA period in violation of my rights. The protection is in place for a reason! I did not have access to online banking and did not know my new account number, etc.
Once I established online banking access, inaccurate amounts owed showing on online banking access. It appeared like I had missed 3 month 's payments but when I spoke to customer service, they gave me opposing information, and they were confused too. They " guessed '' that the following months ' payment due was also showing as late, in error.
My rights were not protected during RESPA period! Worse than their erroneous and inaccurate info and reporting, I started getting threatening communication from Flagstar mortgage without regard to the RESPA Service Transfer period.
I spoke with a Service Rep names XXXX, and she indicated Flagstar would write to me regarding my complaint. To this date I have received ZERO communication back from Flagstar. My case number with Flagstar is XXXX.
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| 04/03/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
I opened a new checking account at Flagstar Bank in XXXX XXXX, MI, then a week later, a XXXX XXXX there called me and demanded that I go down to the Social Security Admin and get a letter from them stating that my SSA Card that I had given them was indeed mine. She stated that Date-of-Births are printed on cards now and that my replacement card with a recent date can not be correct. But DOB 's are not on cards, however since 2007, the date of issue is printed on the card. She changed her story again and again, then said XXXX XXXX had flagged me and that they wanted more proof of who I am. So, in 35 degree weather, this XXXX & XXXX Veteran went out to catch the bus to go down there and then get a number and wait in line for an hour. I explained the story to the clerk and in a surprise, he did furnish me a letter, but said that management would call XXXX XXXX XXXX as the SSA is not to be used this way. I got wet & was exhausted and then emailed it to XXXX, but she did not reply even after 4 hours. What's this all about - some kind of joke? I signed up for the {$250.00} bonus for opening a new account. Banks advertise these things. Are banks now trying to entrap folks for answering the ad? Have I signed up for too many? Each institution limits the bonuses to 1 per year. This seems abusive and further explanation should be forthcoming.
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| 03/14/2019 |
Yes |
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- Struggling to pay mortgage
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|
Web |
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On XX/XX/XXXX I sent Flagstar Bank a completed application for Mortgage assistance. At that time, I was only behind 1 month. I never heard from the company and was not provide with any updates on my request. In XX/XX/XXXX, I called again and was finally advised that my application was cancelled and closed because I was missing information. The agent who advised me of this could not tell me what I was missing but did tell me to reapply, so I did ( dated XX/XX/XXXX ). At this point, the online platform is not allowing me to make any payments. Now, after not hearing anything from the company again, I called for an update and was advised that my loan was in foreclosure status and that i could not be given any information!! They still will not accept ANY payments and completely refused to offer any kind of assistance although I have been trying since XXXX of the previous year. I was provided with a foreclosure attorneys contact- XXXX , XXXX & XXXX , XXXX- ( XXXX ) XXXX. Their online platform no longer allows any access to any documents post XXXX of XXXX. I no longer have access to any records of my document uploads and they are attempting to force me to pay attorney fees to have my loan reinstated!. The last notice that I received from them is dated XX/XX/XXXX with a payment date of XX/XX/XXXX. Nothing prior to that for the current year.
|
| 08/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
Hi - I have a mortgage loan ( for $ XXXX ) with XXXX XXXX which I was making payment on time via auto pay. Got a " loan transfer '' notice from Flagstar Bank stating that the loan has been transferred to them by XXXX XXXX as of XX/XX/XXXX and I have a statement from them stating the loan is due as of XX/XX/XXXX and will be late after XX/XX/XXXX. However, I did not receive a 'payoff ' or 'loan transfer ' statement from XXXXXXXX XXXX and according to their customer service, my loan is STILL with them and I have a statement with payment due as of XX/XX/XXXX and will be late after XX/XX/XXXX. I spent 1 hour on a conference call today ( XX/XX/XXXX ) with both the banks and XXXX is saying they did not transfer the loan and Flagstar is saying they have my loan now and I owe payment to both the banks. So right now, this loan is claimed by two banks ( XXXX and Flagstar ) demanding me to make two mortgage payments on 1 loan.
I asked Flagstar for showing me a transfer letter from XXXX but they wont send it to me. Also, I dont have a new mortgage note from Flagstar which shows legally that they have a loan on the house.
Can you please take a look at the case and help me make payment only once and to the rightful owner of the loan? Also, can you please process the request quickly as I will be late on my payments after XX/XX/XXXX. Best, XXXX.
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| 09/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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XXXX XXXX and XXXX XXXX We have our home loan with your bank ( # XXXX ) and we recently had some significant water damage in our kitchen. We have been without a usable kitchen for over two months as we have worked to repair damage and line up contractors. After A LOT of work, XXXX our insurance company finally processed the claim.
When I call Flagstar I am literally unable to get through to your " Property Claim Center '' -- I suspect this might be an outside vendor that you use?
The phone tree gave me an inaudible access code that is needed to use the website. There is NO information anywhere about who XXXX should make the check out to ( Flagstar Bank? XXXX who services the mortgage? ) I have called Flagstar no fewer than 5 times this morning and been transferred to the mortgage department three times. All three times I have asked for a manager. In all three cases, the person told me they would transfer me to property, and they did, which resulted in a 30+ minute hold time when I was unable ( each time ) to get on the phone with a live person. I have been working at this since XXXXXXXX XXXX this morning MT ( it is now XXXXXXXX XXXX MT ).
I am literally UNABLE to submit the check for the property claim or the supporting documentation as required due to their exceptionally poor service and phone tree.
Sincerely, XXXX XXXX
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| 06/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank allowed my home to be sold at a tax sale. Every mortgage payment has been made on time. After contacting Flagstar Bank as soon as I received the notice of tax sale, I was assured it was handled. I even received email correspondence saying the issue was handled. Flagstar Bank is now claiming ignorance. How is this possible when I made them aware on XX/XX/XXXX?
On XX/XX/XXXX at XXXX p.m., EST, I called Flagstar Bank regarding a FINAL NOTICE BEFORE TAX SALE sent to me by the state of Maryland. This perplexed me because my taxes were/are escrowed and every mortgage payment had and has been made in a timely fashion. XXXX transferred me to XXXX for assistance. XXXX informed me that the bill would be paid A.S.A.P. He requested an email address to provide me with confirmation upon payment of the property tax bill. I read the exact information from the, FINAL NOTICE BEFORE TAX SALE to " XXXX '' on XX/XX/XXXX.
On XX/XX/XXXX I received a confirmation email from Flagstar that, Your case number XXXX was resolved on XX/XX/XXXX.
However, the taxes were never paid and Flagstar is attempting to shift the blame. They are saying it is a previous servicers fault. They are claiming they didn't know the taxes weren't paid. However this is impossible since I called them and read them the notice and they still did not pay the taxes!
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| 04/12/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
CFPB letter mortgage complaint Bait and switch by mortgage lender. Flagstar lender said loan modification was approved in XX/XX/2022 and I was in hospital and ill all month with second XXXX XXXX and missed XXXX XXXX mail with deadline of ( 10 days ) to sign in XX/XX/2022 and when I found XXXX XXXX upon return to home, I called Flagstar and they said they would redo mod and for me to wait and watch for new XXXX XXXX package coming soon in XX/XX/2022 for signing and I return my agreed to XXXX XXXX mail signed loan modification docs asap time is and was critical and I accepted on the phone and thanked representative XXXX in loan modification escalations at Flagstar for finally after 4 years of being dragged through the mud they approved and accepted my mod and I mutually agreed and accepted with my attorney realtor on third party conference call and my wife with me on the phone. Two weeks went by and I called to ask where was my package. They said that they could not do it again and they changed their mind. They never called back. Nice of them to lie. They wasted all this time I have no money and nowhere to go. They did not keep their word. I have since been waiting again for a response they are no where in sight. I call almost every day and get lip service. I have notified FHA too. I kept my word throughout the entire process!
|
| 12/29/2015 |
Yes |
|
- Loan modification,collection,foreclosure
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|
Web |
|
|
Yes, I have an on going issue with FLAGSTAR BANK, for 5+ years. I received a loan modification offer on XXXX/XXXX/XXXX. The paperwork was dated XXXX/XXXX/XXXX [ see attached ] saying first modification payment due date XXXX/XXXX/XXXX. This paperwork was signed and returned on XXXX/XXXX/XXXX. After only a brief time to review offer. Was not given the proper time to review and question the offer. I called Flagstar bank asking why there was an increase in the principle balance [ {$6000.00} ] of my mortgage before and after modification? I was told by a man calling himself " XXXX '' [ refused to give last name or ID # ] maybe the Losses were Capitalized. In the paperwork, I have given you the facts that support SEVERAL Violations against FCRA, TCPA, FDCPA, RESPA, TILA, HAMP rules, knowingly commented by FLAGSTAR BANK. Was not given the month relief when the Modification started. I still receive collection calls on a weekly basis from FLAGSTAR BANK. even after the have acknowledged my cease and desist order to stop calling cell phone and make all communication all in written form. As of this writing, I still have not received a Mortgage Statement except copies followed per letter. I have request several occasion the complete " MORTGAGE HISTORY LEDGER '' for this loan to no avail. As they have prior sent for the XXXX Calendar year.
|
| 04/29/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am exercising my right to contact to review an issue on which I was refinancing my home and was denied and provided an explanation of " Poor Credit Performance with us '' via a document sent on XX/XX/2021. This statement is not satisfactory.
I have had no late payments to the Flagstar Organization in over XXXX ( all on time ), a credit rating of XXXX with XXXX, XXXX with XXXX, and employed with the same company for over 22+ yrs making over $ XXXX a month gross. Well over the 4x the mortgage costs monthly.
To receive a statement of this nature when the company knew from the beginning of this process my only intent was to remove my ex-husband 's name from the loan as a co-borrower.
I am seeking the Federal Trade Commission to review and look further into this issue and the practices that took place during the application process along with my rights.
During the process of waiting, I had to continue to follow up with this company and ask for timelines and continued callbacks as to where they were in the process. It was a simple refinance to remove a co-borrower.
Bank statements, paychecks, and submission of on-time payments all 100 %. To me and others in the industry have suggested unfair practices and violations of rights under the Consumer Credit Protection Act along with Equal Credit Opportunity Act.
Thank you.
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| 01/27/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
In XX/XX/2019 Flagstar Bank issued a home insurance payment from our escrow account to XXXX in the amount of {$320.00}. This company had been cancelled as we were now with XXXX XXXX. Flagstar has admitted they sent the payment to the wrong company and because of the length of time XXXX is not issuing Flagstar a refund because the wrong account # was affiliated with our name when submitted. The wrong person 's account was credited and because that person had already paid their policy they received a refund from XXXX. Customer Service at Flagstar let me know that it was being handled as a bad debt and that it would be processed and refunded to us. This started in XX/XX/2019 and is still continuing. Just to add some spice to this whole thing, we sold our house on XX/XX/2019 and had to pay the shortfall in our escrow. The customer service rep I have been working with approached them again and now they are saying the loan is paid off so we see this as finished. I will tell you that this particular agent is working with 5 other customers with the same problem and no accountability from Flagstar. I need this resolved and am very upset that a bank can get away with this kind of behavior. We couldn't have sold our house if we didn't pay the pay off figure given to our Title Co. Please, help us with this unjust and unfair practice.
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| 08/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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We purchased a XXXX XXXX home in XXXX and we paying on time every month, until XX/XX/XXXX, I was laid and my husband and I could no longer make the payment of {$3200.00} monthly. We paid up until XX/XX/XXXX and can no longer make further payments, since my family consists of XXXX people, including my mother who has had two XXXX. We contacted Flagstar Bank in XXXX when I lost my job and they gave us a list of agencies that could assist us in filling out the papers of hardship. We chose XXXX and visited with their office in XXXX, providing all the documentation requested. Since then we have communicating with XXXX ( XX/XX/XXXX, XXXX, XXXX. XXXX, XXXX, XX/XX/XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX ) and Flagstar Bank regarding the status and no one seems to be interested. Flagstar sent us a correspondence on XX/XX/XXXX stating our litigation matter has been closed and now threatening to foreclose on our home. We have been communicating with Flagstar Bank in between the above mentioned dates since we were not hearing from either one. Now with the latest threat of foreclosure we are very concern. I have little children ranging from XXXX to XXXX. Please I am seeking your assistance in helping us save our home. We have provided documents on our own as well this week and still nothing is being done. Thank you for your assistance.
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| 11/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have XXXX separate mortgages with Flagstar Bank. Those XXXX mortgages are for separate properties. I mail in my monthly mortgage payments to Flagstar via United States XX/XX/XXXX priority mail with tracking. The XXXX XXXX XXXX XXXX the date and time of delivery/pick up of my payments. Each month I pay extra principal payments with the regularly scheduled payment amounts which should result in the reduction of interest for each mortgage as of the day my payment is delivered. The effective payment date should be the date payment is delivered per the XXXX XXXX 's tracking and impacts the interest charges. [ CFPB Regulation XXXX states : " General Rule. A creditor shall credit a payment to the consumer 's account as of the date of receipt, except when a delay in crediting does not result in a finance or other charge or except as provided in paragraph ( b ) of this section. '' ] I have become aware Flagstar has been recording the effective date of my monthly payments after the date payment was delivered. I reported this problem to Flagstar and Flagstar has corrected some of the incorrect effective payment dates but is refusing to do so for payments I made for both mortgage accounts that were delivered by the XXXX XXXX on XX/XX/2022. Flagstar Agents tell me the effective payment date for these payments is XX/XX/2022 XX/XX/XXXX
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| 11/21/2019 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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I paid my mortgage in XXXX on the XXXX I was told I would be charged a late fee because of time zone difference the bank is located in the XXXX XXXX. I complained spent wasted time talking to managers and they finally removed the late fee. I'm sure they have charged several others who didn't complain. In XXXX I paid the bill on the XXXX a Saturday. I received a harassing call on Monday evening from the collections department. I spent hours being bounced around trying to determine if the call from Monday was actually from Flagstar Bank. I was concerned because on XXXX when I returned the call to this unknown unpublished number XXXX. I was asked to give my loan # and XXXX. I of course refused. I then hung up and called a known number for them. I was transferred to collections. I was asked irrelevant questions regarding the matter such as do you live in the property, is it a rental, and is it rented out? I was taken aback by the questions because in all my 30 years of owning property no bank has ever asked me that. I now believe the bank may be providing that personal information to other interested parties/investors looking to prey on the public. I hope this matter is looked into as this is very alarming. I have gotten several unwanted calls from investors who say they have gotten my information from sources like the bank.
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| 06/01/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Older American |
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Flagstar Bank is charging me for late fees that I have not incurred. I have called the bank multiple times but they have not resolved the issue and now they are threatening me with reporting me to the Credit Bureaus. My credit score in the XXXX 's because I have never defaulted on any loan.
I have paid my Flagstar Mortgage payment on time before the XXXX of each month since XX/XX/XXXX without falf every single month in advance to this date.
The problem seems to be that on XX/XX/XXXX they charged my account {$6200.00} for " insurance '' this was an incorrect charge since I had secured XXXX XXXX XXXX on my own as stipulated. It took many long phone calls before they wrote off the bogus charge. Then for no reason at all they sent me a check for {$1300.00} XXXX new this was either an error or a scam and I did not cash the check. I spoke on the phone with XXXX of their agents who identified himself as XXXX and I asked him to place a stop payment on the check. As a result of this book keeping changes they decided that my payment checks were 1 month late instead of being a payment in advance as they are and now they are charging me late payment fees that I do not owe. My mortgage payments to Flagstar Bank have always been made automatically form my XXXX XXXX Bank account and always on time and I have the records to prove it.
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| 01/07/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have been attempting to short sale my property for several months. I received a HUD Approval to Participate in a pre-foreclosure sale in XXXX. It took a few months to obtain an offer that meets the ATP terms, but one was finally received and faxed to Flagstar on XX/XX/2019. The assigned underwriter, XXXX XXXX, advised the file was selected for audit and should be completed by XX/XX/2019. That date came and went, but we have received no short sale updates. Worse, Flagstar is now refusing to take any accountability for receipt of the offer. XXXX adamantly asked that my agents stop contacting her via email for updates and only call to the account management team via phone. When they call the account management team, anyone they talk to, two agents now ( XXXX and XXXX ), both advise several times now that XXXX is the only person who can give an update on the short sale. While my agents have emailed XXXX back with the account management teams rebuttal that she is the only one who could provide an update, she has stopped replying to us all together and we remain completely in the dark. The buyers are requesting updates and I am concerned that Flagstar 's staff 's lack of accountability and games in pointing the finger back at one another will lose us this buyer and I will be needlessly forced into an avoidable foreclosure.
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| 03/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On my XX/XX/2021 statement my bank charged me {$30.00} for a payoff statement that they claim was ordered by a loan processor for a refinance I was applying for. Instead of charging the refinance company, they surprised me by tacking the {$30.00} onto my next mortgage payment. I wasn't aware that the refinance company had ordered anything.
I called my mortgage bank in XXXX and in XXXX and asked them about it, and they said I was to call the refinance company for a refund. When I advised them that this is a HOEPA violation, wherein HOEPA part of RESPA banns charging for payoff statements, they arrogantly stated that they charged this amount because the refinance company requested a fax or email and they are merely charging a servicing fee. Whether or not the payoff was sent via fax or email, I have no idea because I wasn't party to the transaction between my mortgage bank and the refinance company.
I don't believe they can charge me for a payoff even if it is faxed or emailed, and if this ridiculous reason for charging was allowed, I don't think they can charge me for a transaction with another party, when I wasn't involved in the decision of how the information was sent. I feel that they are trying to get around the RESPA/HOEPA law that banns charging for a payoff statement and taking advantage of their customers.
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| 08/05/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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In XXXX of 2022, I applied for HELOC with Flagstar bank ( who also had my mortgage ). In XX/XX/2022, I was two months into the process when they said that I had not made a payment on my mortgage in XXXX of 2022. I told them that is 100 % false. We made a payment in XX/XX/2022 of the normal mortgage amount. But because we have it set up on auto pay from the bank, apparently, unnoticed by us, escrow went up at the end of the year and the payment increased {$62.00}. We paid the dirrence within days. In ten years of owning the house we never had a late payment.
On XX/XX/2022, Flagstar declined my application because of the " late '' payment. They wasted my time for 2 months, when they had this information in their file the entire time. They said management would not give an exception because Flagstar sent a notice ( the payment invoice ) that the amount changed. ( I get that. But if they don't give an exception for that, what do they give exceptions for ). Now i have to start over with another company because one payment was {$62.00} short.. My problem was that i actually went with the company that had my first mortgage. If I would have gone with another company, it would not have been an issue because it was cured within 30 days, so it was never put on my credit.
.
Whatever you do, do not use Flagstar, for anything
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| 02/12/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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I completed a 6 month short term forbearance agreement with Flagstar XX/XX/2019. I have been employed as an XXXX XXXX as of XX/XX/2019.
I uploaded all required documentation for a loan modification review to Flagstar 's web portal in XX/XX/2019, including a 3rd party authorization. In all my subsequent calls to Flagstar ( 10+ calls in XXXX/XXXX ) to confirm the documents have been received, I am told documents are missing or need to be changed. I can locate and view all the documents on Flagstar 's portal which I am told are missing. Flagstar 's representatives are not able to locate them, or provide consistent information on what is outstanding. I have detailed notes from each call, indicating date of the call, who I spoke with, what I am being told is missing, and what needs to be changed. I have verified repeatedly that all documentation is uploaded and accessible on Flagstar 's web portal.
My authorized 3rd party has also called Flagstar on 3 occasions since XX/XX/2019 and Flagstar has stated each time that they do not have the authorization. It has been posted on Flagstar 's portal since XX/XX/2019, and I can locate and view it there.
My concern and complaint is that Flagstar is not performing the loan modification review, which is a barrier to getting a repayment agreement in place as soon as possible.
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| 12/20/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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My monthly mortgage payment has been scheduled for auto-payment for years. On XX/XX/2019 I logged into my mortgage account at Flagstar Bank , FSB and discovered that auto-payment had been terminated without notice, resulting in late fees and a hit on my credit report. I investigated the issue and discovered that auto-payment was terminated because Flagstar attempted to withdraw funds one day earlier than normal resulting in NSF fees and cancellation of auto-withdrawal, but Flagstar failed to notify me about the cancellation.
I contacted Flagstar to remedy the issue and they agreed to refund a late-payment fee and re-instate automatic withdrawals. However, on XX/XX/2019 I logged into my Flagstar Mortgage Account and discovered another late mortgage payment and additional late fees. I investigated the issue and discovered that auto-payment was in fact terminated, and despite Flagstar 's previous representations, auto-pay could not be re-instated at that time. Flagstar has refused to refund the additional late payment fee. This sequence of events would not have occurred if Flagstar simply notified its customers of auto-payment cancellation in the first instance.
I suspect that Flagstar has adopted a practice of cancelling automatic withdrawals without notice to its customers to generate revenue through late fees.
|
| 05/02/2016 |
Yes |
|
- Taking/threatening an illegal action
- Seized/Attempted to seize property
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Web |
Servicemember |
|
I am attempting to clear up my credit reports after the final judgment on a statutory mortgage fraud and wrongful foreclosure lawsuit ruled in my favor.
The reported no payments on the credit reports are court ordered as the foreclosure process was illegal and invalidated the Promissory Note and Deed of Trust is inaccurate because the court ruled in our favor declaring the aforementioned actions as illegal and thus voiding the lien. I am requesting that the item be removed or updated to show paid in full to correct the information.
Another part of the case involved the Mortgage Broker that was illegally brokering Mortgages without a license in the State of Texas through XXXX XXXX XXXX. The mortgage began in XXXX of 2008 and involved XXXX lawsuits before final judgment was passed against XXXX XXXX XXXX XXXX in XXXX, Texas and their leaning to Accelerate the loan and all our possessions which is illegal in the State of Texas. XXXX is the company, along with XXXX XXXX that put the pressure on us and refused to speak with me, the XXXX person on the mortgage simply because it did n't fit their paperwork system.
I have challenged this through the credit bureaus three times now and XXXX refuses to close this and wipe the slate clean.
This is doing irreparable harm to me as a XXXX veteran health wise and financially.
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| 05/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I have notified Flagstar Bank that I would like to pay my own property taxes and isurance, i do not have PMI, and filled out all their paperwork to get this removed, yet they are still making me pay into escrow regardless that they will not pay my property taxes.
At first i was refunded almost $ XXXX the amount in my escrow account, but the last payment they made for my home owners insurance put me in the red, by about {$300.00} for my escrow account. I am not sure why they refunded me that amount and did not keep enough to cover this final payment to my home insurance company. So i made the complete payment, paying off the negative amount and putting me over by about {$700.00} in my escrow account. They have notified me that i am responsible for my property taxes and insurance. which is fine, but when i go to pay my mortgage for XXXX, it still shows that i am still paying into my escrow account. I am unable to get anywhere with their customer sercvice and pay the amount shown as i do not want to pay any late fees or get a bad mark on my credit. Can you help me? basically they are holding on to my money for free... I have really good credit and don't want to take a chance but can't understand why they won't reduce my payment to reflect that i am responsible for paying property taxes and home insurance. thanks.
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| 03/02/2022 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
|
FLAGSTAR BANK sent a loan modification agreement in XXXX XXXX, which I have been making payments on consistently since XXXX. They sent the documents with the wronf name and I could not sign them. I have been calling every week since XXXX and have spent countless hours on hold and talking to them. I was assured time and again that I would receive revised documents in the correct name. They have had proof of my name change since XXXX XXXX XXXX. XX/XX/XXXX, I received a new loan modification agreement in the wrong name and a higher payment by {$200.00}. I was then told after calling 4 times, that i would get corrected documents with the original modification terms. On XX/XX/XXXX, I received documents in the correct name, but the higher payment. They told me that FHA won't accept the original loan modification because it expired. It is Flagstar 's fault that it expired, and I was assured that so long as I made payments according to the agreement, I had nothing to worry about. FlagstaXXXX has given me 10 days to sign these new documents. Also, I was told by abother department that the balance listed on my partial claim agreement is higher than what is actually owed. I am now requesting an accounting of my loan and payments.I contacted FHA, and they have no record of stating they will not accept the prior agreement.
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| 03/14/2022 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
Flagstar Bank continue to keep my tax escrow. In XX/XX/XXXX I was awarded 100 % disable veteran status. I contacted the tax assessor in XXXX XXXX to advise of the veteran status of 100 % and was told starting XX/XX/XXXX I will no longer be required to pay real estate taxes for my property. I mail and faxed a copy of the letter from XXXX XXXX tax assessor office advising Flagstar on the change effective XX/XX/XXXX in which the escrow department acknowledge receipt of the documents. My escrow account was reanalyzed in XX/XX/XXXX and I receive a letter stating my escrow account would be short and in XX/XX/XXXX my payments would increase even though my real estate are no longer required by XXXX XXXX tax assessor. Since XX/XX/XXXX my payment increase due to the escrow shortage and the payment include real estate tax which are no longer required. I've never received any of the excess overage from my escrow account for the 2021 year. I've paid all my mortgage payments and have never been late however my escrow funds are still collecting for real estate taxes. It is illegal for mortgage companies to keep escrow funds and not accept the tax exempt from XXXX XXXX, FL. I would like my excess real estate amount as well the account needs to be re-analyzed to remove the real estate taxes asap and not wait until XX/XX/XXXX.
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| 10/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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On XX/XX/2021 Flagstar Bank , FSB at XXXX XXXX XXXX, XXXX, TX XXXX supposedly made a completely unnecessary payment of {$1400.00} from the escrow account they " manage '' for my XXXX XXXX loan that is serviced by them to the " XXXX XXXX XXXX XXXX XXXX '', a.k.a. XXXX XXXX XXXX, for homeowners insurance that was not due and was in fact Paid in Full by me on XX/XX/2021 prior to Flagstar Bank taking over as the service of this loan on XX/XX/2021.
I called Flagstar Bank ( FSB ) today and after speaking to a general representative who transferred me to their insurance department. I was told by that representative of FSB that to not have my escrow account under funded when my XXXX property tax bill comes due, I would have to contact the " XXXX XXXX XXXX XXXX XXXX '' and ask them to send me a refund for the overpayment FSB made in error, and then I would need send that money back to Flagstar Bank.
The issue is that the " XXXX XXXX XXXX XXXX XXXX '', which I also talked with today reports they have never received any additional payment against my policy. So I am left with an escrow account that is short {$1400.00} as noted on the Flagstar website due to their clerical error and confirmed verbally by both their agents today.
I have backup documentation for all of this and would be happy to supply to this agency.
|
| 07/14/2016 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
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Today is XXXX XXXX, 2016. My realtor and I have attempted to get in contact with Flagstar to sell my house for two years. After my initial complaint, it seemed that we did get a bit further with my file and a buyer 's offer was accepted. On XXXX XXXX the buyer requested an extension for the closing date. Our single point of contact initial was XXXX XXXX, then the file was passed on to XXXX XXXX, who never replied to any emails or phone calls concerning the selling of my home. Today both my realtor and I called and was given the Team Leader 's name which is XXXX XXXX. The rep seemed pretty helpful and told us that all we needed to do was provide XXXX XXXX with the Hud1 final and the Closing Document. We sent that over immediately while on the phone with the rep. Everything was confirmed and she replied that he would get back to us by the end of the day. This was at XXXX. Confirmation of receipt was provided around XXXX, called back at XXXX, confirmed reviewing of documents, called at XXXX, XXXX XXXX and XXXX XXXX XXXX were gone for the day. I personally called at XXXX and recorded this message and they told me that they will email again and to call at XXXX central time XXXX. Closing is at XXXX. tomorrow XXXX XXXX, 2016 and we have been trying to get information from Flagstar since XXXX XXXX, 2016. Please help!
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| 08/29/2021 |
Yes |
|
- Trouble during payment process
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Web |
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2 months ago Flagstar Bank sent me a letter letting me know that my mortgage payment will increase due to a change in the insurance I chose. They also let me know that I had been sending the payments to the wrong location ( XXXX, Michigan ). The location of where I'm to send the payment is now XXXX, Texas. I sent the payment on XX/XX/XXXX as the money order receipt shows. They payment is XXXX, though I always round it up to XXXX. 2 weeks ago I got a message from Flagstar that they never received the payment, this has happened several times when they change the payment location and even though I had a conversation with them they are still claiming that they have not received it. Notice also on the attached documents the XX/XX/XXXX payment from their website. I sent that payment early and to the XXXX, Texas address. I am frustrated all the time with them and feel that they are trying to take my house even when I make the payments on time. Even when I spoke to them they should have at least checked the XXXX, Texas office to see if the payment was there instead of automatically assuming that I missed the payment. I sent other money to other bills that same time and they all received their payments. I also feel that since I got dismissed from bankruptcy they are really trying hard to put me back into foreclosure.
|
| 05/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XX/XX/XXXX I am in the process of doing a loan modification which had a deadline XX/XX/XXXX.I sent in all the documents and was told by an agent on XX/XX/XXXX, that all they needed was a Profit and loss signed and dated by me.I immediately mailed it by XXXX XXXX on XX/XX/XXXX expecting that that was all they needed I also uploaded all the documents on their website .I then get a letter on XX/XX/XXXX that the file has been closed because they did not receive my Business Bank Statements and my XX/XX/XXXX Tax returns by XXXX Agent # XXXX.I was told in the beginning that all they needed were my personal Bank Statements and XX/XX/XXXX and XX/XX/XXXX Tax returns which I already sent .This is total neglect, unfair and inefficient.
You cant tell a client you received all his documents except the P & L and then close the application, because you did not receive other documents.
I am fighting tooth and nail to keep my house and I am dealing with people that make you feel like you are a mouse being held by their tail, in front of a hungry cat.Please make sure Flagstar rectifies their situation in dealing with me.I am going to send them the other documents by email and mail, they requested, but please make sure the application is reopened and I am treated fairly and justly in my application in this loan modification.
|
| 07/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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Original Loan amount : {$280000.00} Payoff amount : {$240000.00} PMI monthly : {$110.00} Current home Valuation : {$310000.00} Origination Date : XX/XX/2015 I tried to eliminate the PMI based on the home value and ratio to original borrowing. I wrote Flagstar to request cancellation of monthly PMI of {$110.00} per month. They refused citing 75 % ratio of remaining balance to original borrowing not met. They advised I could pay {$520.00} to appraise the home to update the value. I paid the money, they sent an appraiser then made a faulty calculation of {$260000.00} - {$16000.00} below the original borrowed amount after 5 years in a steadily appreciating housing market. Appraiser did not use comparable homes next door that recently sold and on same street and neighborhood but erroneously used condos close by that do not include land value in consideration. My home is an attached townhouse - not a condo. There is no HOA or shared land usage/value. I have all the details. I appealed the decision. They then revised their estimate to {$280000.00}. This is fraudulent by Flagstar and a blatant attempt to continue to receive PMI payments and a conflict of interest. The house was appraised by another mortgage company at {$310000.00} and all third party comparable show the house to range from $ XXXX {$350000.00}.
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| 01/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Refinance with Flagstar Bank local loan officer XXXX XXXX, XXXX.
In XX/XX/XXXX, I submitted paperwork for biweekly mortgage payments with Flagstar and was approved.
I called to check that biweekly indeed was starting and told 'all was well, ' Flagstar continued to take out both monthly full payments and biweekly payments thru XX/XX/XXXX. In XXXX they ceased biweekly, deducted monthly and never contacted me. In XXXX I noticed something amiss and when I asked they simply resubmitted biweekly payment requests. After unraveling the mistake I asked that the extra payments be applied towards principle in the months corresponding such as XXXX, XXXX, XXXX, XXXX, XXXX, XXXX. Although they did eventually apply money to principle I have no actual accounting proof of how it was applied. I only see 'reversed ' on the online bank statements. I have reached out multiple times to my local loan officer and have had one missed call in late XXXX from Flagstar ( before reversal. ) I have no private correspondence within the secure online account and no one will give me the name of a higher level supervisor within the accounting department.
I simply want the interest deduction that would have been due to me had those extra payments been applied to principle when they were deducted in the early months of the year XXXX.
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| 11/08/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have a mortgage with Flagstar bank. In XX/XX/XXXX they increased my payment by about {$40.00} per month, But did not inform me of this until XX/XX/XXXX. I found out by them returning the payments I had made of the amount i believed was correct and adding a ton of fees ( now owing over {$8000.00} ) and threatening foreclosure. I tried many times and many ways to work with them, their loss mitigation and their lawyers. I just received the run around and more foreclosure notices, As they kept saying they were n't receiving enough info even though I resent and had proof they ( all 3 parties ) would tell me do n't worry you have time. Then I had a sale notice on my door for all the neighbors to see. Then in XX/XX/XXXX ( yes only a month since this all began not much time is it? ) and their fees and charges are unreasonable for me to pay and still no answers and just extremely rude if they did respond. I was forced to file chapter 13 bankruptcy just to keep my home. That went through on XXXX ok all good right?? No they are still not accepting payments from trustee adding a ton of fees and now threatening foreclosure again sending bills and letters every week this has put me and my family through so much mental and financial stress its been a year of them harassing for which I believe was their mistake.
|
| 04/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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|
I placed my loan in forbearance from the cares act in XXXX of XXXX due to my wife and I both being placed on furlough with zero income. We were both back to full time work at the end on XXXX and we requested to come out of forbearance on XX/XX/XXXX. I made an initial payment on that day of {$1400.00} and it posted on XX/XX/XXXX, XXXX. I was told it would take 30 days to come out of forbearance and my XX/XX/XXXX my account would be current with a deferral. I continued making payments on XX/XX/XXXX of {$140000.00} and on XX/XX/XXXX of {$1400.00}. During which I started a refi on my house through a different company as I was told my account deferral would go through by XX/XX/XXXX as it would only take 30 days to update. I continued to check on my account and get it escalated as it was not being processed as promised. To date this has still not processed and is holding me up on a refi. I keep getting told it will be escalated and it will update soon but no one can tell me why its held up or when it will actually process as I continue to be put in limbo. Currently this is costing me from going to a 4 % interest rate to a 2.875 % rate which will lower payments by {$300.00} a month for me. Flagstar only keeps telling me there is nothing they can do as it is in the works and process needs to take place.
|
| 08/05/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
This is regarding Flagstar 's violation of Servicing Rules for Successors in Interest.
After attempting to talk to someone at Flagstar on the phone, for several months, on XX/XX/2019, I notified Flagstar loan servicing department regarding loan XXXX, " This loan is in my ex-husband 's name but I got the house in the divorce. I am aware he is behind on payments - what can I do to get the loan into my name? " .I never received a response from them of any kind.
It wasn't until XXXX, when I was made aware that the house might go into foreclosure that I was advised that my ex-husband needed to execute a third party authorization in order to speak with me since my name was not on the loan. On XX/XX/2019, I sent the requested signed document to Flagstar.
The loan was modified in XX/XX/2019 ; however, it has come to my attention that Flagstar should have contacted me when I notified them in XX/XX/2019 as to what my courses of action were to get the house transferred to me. Had this been done, I would have taken care of that ; the house wouldn't have fallen into foreclosure and I would not be looking at a home loan that is more than {$10000.00} greater than the original loan due to my ex-husband 's violation of the court order for support payments, subsequently resulting in lack of payment.
|
| 10/09/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Servicemember |
|
Since my Financial issues 's back in 2015 XXXX, I have requested Loss Mitigation help twice from Flagstar my mortgage company. My mortgage was {$1500.00} and each Modification that went through only reduce my mortgage {$100.00} to {$1400.00} and i explained to Flagstar that if my mortgage could be reduce to {$1000.00} short term i could get back on track. After only having it reduced to {$1400.00}, i decided to hire a realtor to sell the home and i also advise Flagstar and sent in all letters and third party documents into Flagstar. Flagstar repeatedly never updated my file or shared notes with other customers service people at Flagstar. So every time i called to check on my case either i was missing a document or or my file was not updated. This has been going on for 1 year. Now i requested a Deed In Leu and mailed in all documents requested and i have been met with the same resistance of i 'm missing documents, or they did not get a complete packet and i 'm sick and tired of this run around with this company, all i 'm trying to do to avoid foreclosure is sell the house back to the bank but every time i turn around, I 'm given excuses that my packet is incomplete or i 'm getting letters telling me my packet is incomplete. I need help i just want to get rid of the house from my divorce,.
|
| 09/13/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
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|
I was presented a Letter of Ineligibility from Flagstar Bank on XXXX/XXXX/XXXX for an appraisal completed on a residential property on XXXX/XXXX/XXXX. I was never given an opportunity to rebut the findings of their conclusions and now I 've been blacklisted from doing appraisals for Flagstar Bank. Keep in mind, I have completed XXXX appraisal assignments prior to XXXX/XXXX/XXXX and XXXX assignments post XXXX/XXXX/XXXX for Flagstar Bank which equates to a better than 99 % success rate. I submitted an XXXX page rebuttal to XXXX ( the XXXX XXXX XXXX ) when I was made aware of a Field Review completed on the property in question. Flagstar may or may not be in possession of the rebuttal. I mailed an entire package ( including the rebuttal ) via Certified Mail on XXXX/XXXX/XXXX and the parcel remains at the Post Office to this day. The package was never picked up. This blacklisting has caused extreme losses of revenue. A number of my clients will not engage me on appraisal orders ( even with other banks ) due to the blacklisting which has been unjustly been placed on my license. I 'm filing this complaint as I feel I 've been wrongly persecuted and it has had a domino effect on my business. I 'm requesting the services of CFPB so that a just and fair resolution to this matter can be achieved.
|
| 07/02/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
This letter is to give notice of a violation of the Consent Order issued XXXX XXXX, 2014, File No. XXXX to Flagstar Bank, F.S.B. According to Section C. subsection 89 ( b ) it states as follows : For any Affected Consumer who ( a ) is delinquent or in foreclosure as of XXXX XXXX, 2014 and ( b ) is more than XXXX days before a foreclosure sale as of the Effective Date or no foreclosure sale is scheduled ( " Delinquent Consumer '' ), Respondent must : b. If a foreclosure trial, judgement or sale is scheduled, based upon the circumstances of the foreclosure and the applicable state law, petition the court, or take other reasonable measures to delay the foreclosure trial, judgement or sale.
Flagstar Bank F.S.B. is pursuing a foreclosure action which clearly is in violation of the referenced Consent Order. I qualify under the criteria of the Order therefore I am requesting a full investigation and action to terminate Flagstar Banks attempt to foreclose so other remedies may be pursued. The case was filed in XXXX XXXX County Missouri Circuit Court under Flagstar F.S.B. v XXXX XXXX XXXX.
This is not a request for legal advice or assistance of legal counsel in this matter. I am available to assist in any way to bring this matter to a conclusion. Your urgent cooperation is greatly appreciated.
|
| 03/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
After divorcing my husband back in 2018, he purchased a home in the same town. Someone how flagstar had gotten incorrect information that the property at XXXX XXXX XXXX with loan # XXXX was marked as a " second home " thus increasing my monthly payments by triple. Flagstar refused to assist in gathering the correct information and made it my responsibility. After getting the the correct documents they were able to do several escrow analysis ' and FINALLY had the correct monthly payment. But only moving forward. They were not able to retro-act the past " bills '' and showed that I had late or missed payments refusing to apply the payments I was making each month ON TIME. This is my 5th home I have owned and have NEVER had such terrible customer relations or service. They don't care that I am a person whose life they have destroyed with my credit. Showing me deliquent on 6 plus months has dropped my credit from a XXXX to a XXXX. All my credit cards have turned off. Business line of credit shut off and am unable to purchase my next home as this one is set to close on XX/XX/XXXX. I have had my own personal attorney write 3 demand letters on 3 separate months requesting information and explanation as to the disputes we had claimed, only to get GENERIC letters back with nothing addressed.
|
| 11/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a mortgage with my current lender in XXXX. My home was appraised and completed on XX/XX/XXXX. Currently I have been misinformed of what they need to complete the process. I paid XXXX dollars up front for a appraisal that I can not transfer. After several complaints about flagstar failing to have proper information listed on the approval online they continue to wildly ask for more information. As of today the website displays a expired approval from XX/XX/XXXX that is prior to the appraisal, flagstar requests I pay my XXXX bill that is not late in order to complete the loan. This is not displayed on the site nor has it been asked for in writing. Nor can I see it on the site. I feel this is yet another attempt to delay the closing. I was told numerous times and in writing that this would be done if I get the payoff etc. now Im out XXXX dollars and have to make a payment on a mortgage for the XXXX month after I was told its done. During a pandemic I am making my obligation and I feel this bank is not providing accurate information and failing to place these requirements where a person can see what is required. They also failed to respond to complaints in a timely fashion. It took two complaints and a dozen emails or calls for one response that was inaccurate. Thank you.
|
| 02/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Hi, I submitted a request to have PMI removed from my conventional loan. Flagstar denied my request because they stated I was late even though my loan ( forebearance ) was covered under the COVID 19-Mortage Relief Act regarding negative reporting. The COVID19 Mortgage Relief Act states the following : ( 3 ) may not report any adverse information to a credit rating agency ( as defined under section 603 of the Fair Credit Reporting Act with respect to any payments on the loan that were due during the forbearance period, if such payments are made before the end of the 12-month period. ) ; and Flagstar refuses to use the information provided on my credit report regarding my on time mortgage payments as a means to approve my request for PMI removal. The information provided to the credit bureaus shows no late payments even though I was under the forebearance plan via Flagstar. Flagstar representatives assured me verbally before I accepted the forebearance plan that this action will have no bearing on my credit reports or any request to modifiy my loan via COVID-19 Mortage Relief Act. Based on the law, you can not use foreberance issues that fall within COVID-19 Mortgage Relief Act to penalize a borrower that is requesting the removal of PMI.
I am requesting the removal of PMI ASAP.
|
| 03/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
XXXX XX/XX/2020 I called my bank asking them to make arrangements to cash a check for {$20000.00}. They told me they could only do a check for {$5000.00} at their branch, and I could get additional funds at a different branch. I talked with that branch and made arrangements to get {$5000.00} through their drive through. I then went to my local branch, and they refused to cash my check for {$5000.00}. They said they did not have that much cash in bills {$50.00}. or under ( which is specifically what I requested ). I have more than {$32000.00} in the account and the account has had that amount for a very long time. That is not a recent deposit. The branch manager at my local branch had gotten on the phone and tried to talk me out of taking my money out. This complaint is that my local branch 1 ) told me I could take out {$5000.00} from their branch and additional funds from the main branch, and then 2 ) refused to cash my check when I drove into town to cash the check. I feel I have been discriminated against because of my age ( I am a senior citizen ) and because the branch manager did not want me to take my money out. If they really don't have {$5000.00} in cash, they should not be a bank and I feel I should alert the world via XXXX and XXXX that they have run out of money.
|
| 05/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
a mortgage company called XXXX gave me a loan for an investment property. From XX/XX/XXXX until XX/XX/XXXX XXXX ( XXXX XXXX XXXX ) was paying escrow taxes to the wrong lot number for the condo I own. After 3 years I was notified by the town the condo is located in, that they put a lien on the property for non-payment of property tax. I called XXXX, they admitted fault and paid all of {$4000.00} owed to the town taxing authorities. XXXX then started to charge me thru additional mortgage charges to get the tax money they paid to the town. XXXX said that they would charge me until all of the {$4000.00} was paid to them and if I did not pay, it would affect my credit and they would repo the property. I complained and called them once a week. XXXX sold the loan to FLAGSTAR bank. I explained the problem with XXXX to the new holder of the loan FLAGSTAR, but they just kept charging me extra on my payment until my escrow is down to negative {$1200.00} Both XXXX and now FLAGSTAR owe me {$2800.00} that I was charged by extra payment on my loan by raising my mortgage payment. I am being robbed and threatened that if I don't pay, this bank will ruin my credit and foreclose on the property. I have called both banks NUMEROUS times and they say they will investigate and nothing happens.
|
| 08/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am paid twice a month, on the XXXX and on the last day of the month. I pay my mortgage on the XXXX of every month. I used to pay it on the XXXX of every month, but when I did that Flagstar Bank applied the payment to the prior month as an extra payment towards principal, reported me to the credit bureaus as being late on my payments, sent me to collections, and charged me late fees. Yes, they charged me late fees for paying my mortgage payment 10 days early!!!
Now they are harassing me for being late on my payments on the XXXX of the month almost every month. I am within the contractual dates to pay my mortgage payments in full. Not only am I paying in full, I am over paying every month! My mortgage payment is {$1100.00} and I am paying {$1200.00} with the additional {$45.00} going towards principal.
I didn't get my mortgage with Flagstar Bank, I opened it with a different company and everything went smoothly for the first two years I owned this house. Then Flagstar bought my mortgage and I have had nothing but problems with Flagstar since then. I'm not going to spend XXXX XXXX dollars to refinance with another bank when Flagstar can simply buy my mortgage from that other bank and start harassing me or charging me late fees when I'm paying my mortgage on time again.
|
| 02/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
XXXX XXXX, the wife of XXXX XXXX, was awarded the home in question by the divorce court. After extensive phone calls, emails and providing the divorce decree and many other requested documents, Flagstar Bank finally changed the account to XXXX XXXX name. She timely made all of the mortgage payments thereafter and her husband had no involvement at all with the loan. However, when she sold the home on XX/XX/XXXX, Flagstar Bank issued the check for the balance in the Escrow Account ( {$7400.00} ) to her ex-husband and sent it to her. After talking with many of the people at Flagstar Bank ( who promised to correct the problem ) and again sending the divorce decree ( because the people at Flagstar said they had no record of them ) she returned the check as Flagstar instructed. Flagstar issued a new check and sent it to her, but again it was issued to her ex-husband, not to her. After talking with many more people at Flagstar, including supervisors ( XXXX, XXXX, and XXXX ), Flagstar promised to electronically transfer the funds directly to XXXX XXXX account. It was never done and Flagstar never responded again. XXXX continued to call and email with no response. She hired XXXX XXXX XXXX, attorney, who made demand for the escrow amount on XX/XX/XXXX, with no response whatsoever.
|
| 06/28/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Started a construction-perm loan with Flagstar Bank in XXXX of this year and was working with a particular loan officer. We had a pre-approval letter based on income even though my wife was currently on worker 's compensation. Part of the loan requirements was for me to pay off the current mortgage on the property. I had several emails back and forth asking that everything was a go before paying off the current mortgage. Got confirmation to pay off mortgage, then everything went south. They replaced my loan officer due to loan processing errors and problems with her paperwork, which has been confirmed and stated to me multiple times. After this, they came back with a laundry list of more documentation that no one would be able to supply or satisfy. They eventually denied the construction loan, even though we were starting the permit process. I tried to reach out to a supervisor to get this handled quickly but no one seemed to be interested in fixing a mistake their employee caused. All I wanted was them to reinstate the original loan and we would regroup. But again, they don't seem to have an interest in returning phone calls or emails. They were deceptive in how they handled this loan application and have caused me to payoff a mortgage XXXX and a half years early.
|
| 12/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This complaint is with regards to Flagstar Bank.
Flagstar.com XX/XX/XXXX payment was taken from my account. XX/XX/XXXX the bank drafted 2nd payment. On XX/XX/XXXX The bank collections department called and threaten to Foreclose my home for non payment.
On XX/XX/XXXX they send statement stating that none payments were made. On XX/XX/XXXX they drafted a payment for the month of XXXX. All three months have been taken out of my bank account but the bank claims that no payments were made.
After 2 hour conversation finally the bank figured out that they have been taking out payments and stated they will fix the matter.
It is XXXX and I continue to get calls from Flagstar bank collection department treating me to foreclose on my home for non payment. I explained that they have withdrawn payment from bank account. They have been treating me over the holiday to foreclose on the home that I have made payments on. I have all proof of payment taken from my checking account. The customer service manager of the bank has no idea why this is happening.
My mortgage payments with original Leander were less by {$300.00} then they are now with Flagstar.
Flagstar has been very aggressive with regards to foreclosure on my property on which I make timely monthly payments on.
|
| 03/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Company : Flagstar Bank , FSB. XXXX, MI Date : XX/XX/XXXX Action : - Requested a pay-off statement, to pay down the rest of my mortgage balance.
- Received a pay-off statement on XX/XX/XXXX, valid through next day XX/XX/XXXX, which stated the amount I need to pay Flagstar Bank , FSB to payoff my mortgage.
- Made an over the phone payment of full amount, from my bank a/c, on XX/XX/XXXX.
- Specialist on the phone said no further action on my part is necessary.
- My mortgage has been paid down in full.
- Monthly auto-payments from my bank would be stopped, Further Actions, 2 months later in XX/XX/XXXX : - Received 3 calls, from collections, saying that I did not make monthly payments on my mortgage in XXXX.
- When I tried to explain, that I can't have an outstanding balance on a fully paid down mortgage, the agent on phone said they don't want to hear about it. They need me to make a payment.
- Received a letter, by mail, that if don't make monthly payment by end of XXXX, my a/c would be in default and subject to reporting to credit rating agencies.
- I called customer service 3 times & explained the situation.
- They said they can print a new pay-off. But the statment contained interest payments on outstanding balance and fees which I have already paid.
|
| 12/11/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
Older American |
|
I made a claim to my insurance company for water damage to my home. They reimbursed me for water restoration and repairs. Checks were made out to me and my mortgage company. I contacted my mortgage company to see how I go about cashing the checks. I was told to endorse the checks, complete numerous forms and mail all of it to them ... which I did promptly. A few days later I called to make sure they received everything. They said they had n't gotten it yet. Next time I called they said they got the checks but not the forms ( IMPOSSIBLE since they were all mailed together ). On future phone calls I was told the following : 1 ) they did find the forms, 2 ) that I now needed a XXXX form from the water restoration company ( why was n't this form requested along with the first ones?? ), 3 ) that they did n't receive the requested XXXX form..so I sent it again, 4 ) now they did have the XXXX, 5 ) that they could n't refund my money because the corporate office had put a stop on my loan, 6 ) that the stop was put on in error and they would remove it. Last call was made two days after they said they would ask the corporate office to remove the stop. I was told they would call me when it was removed and they would process my check at that time ; that was 2 days ago.
|
| 05/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my mortgage with the current mortgage holder. The loan officer stated orally and in writing several times that since I was refinancing a FHA mortgage that I would receive the funds in my escrow account back once the refi was completed ( around {$6000.00} ). 28 days passed and I received my escrow check back from my mortgage holder in the amount of {$260.00}. I contacted the loan officer about this and he said that the funds from my escrow were applied to the payoff of the FHA mortgage being refinanced. He further stated that this had to be done in order to get the proper loan to value on the refinance. I was never told this prior to the closing and was told multiple times that the money would ge returned to me. I would have continued shopping banks for my refi if I had been told this information. Now I am stuck with a homeowners insurance payment coming due on XX/XX/2020 that I either have to pay out of pocket or use the funds in my new escrow account from the refi, but this will leave me with an escrow shortage when my property taxes are paid this summer and increase my mortgage payment. Consequently, it appears that my refi ended up putting me in the same position that I was in prior to completing it, but with additional costs from the refi.
|
| 01/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
On XX/XX/XXXX I received a IRS XXXX XXXX form from FlagStar Bank. Upon reviewing the document, on the interest statement portion, the bank lists a savings account of {$300.00} in interest income. I have never had a savings account at FlagStar which listed account number XXXX. I called FlagStar on XX/XX/XXXX and spoke with XXXX from the Financial Crimes Unit, who was absolutely no help, she made up excuses and did not want to hear my concerns, she would clear as day *** huff and puff XXXX at me on the phone. I believe the bank is falsifying income that does not exist. I never had a Savings account with them nor ever had an account number of XXXX. This bank is full of XXXX and excuses. I am glad that they closed my checking account on XX/XX/XXXX. Who wants to bank with a bunch of thieves and liars. Corporations like this think they are untouchable and that they cant be sued or fined for bogus acts such as this. They are soon to find out, when i prepare for a {$500000.00} lawsuit for creating bogus accounts with fake, falsified income that never existed. This checking account was a merger from XXXX XXXX to FlagStar, and if correctly, remembered XXXX XXXX was opening bogus accounts and had to settle with many customers. Apparently, FlagStar is following suit.
|
| 06/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar mortgage company 's escrow department issued at total of {$10000.00} in gross error. {$4600.00} was issued on XX/XX/XXXX for a policy cancelled in XXXX. On XX/XX/XXXX they issued a payment of {$2900.00} to the correct insurance company then issued a second payment to the same company on XX/XX/XXXX for a total of {$10000.00} in 7 days.
Since XX/XX/XXXX I have spoken to flagstar mortgage 5 times for an approximate phone time of 1-2hr per call. The insurance department has no explanation for the error and the escrow department has a shortage of {$7600.00} resulting in an {$800.00} increase of my monthly note and informs me until the shortage is resolved there is nothing they can do regarding the next payments extreme increase. It has been my responsibility to contact the insurance companies, request refunds, follow up on refund status, XXXX mail service.
This has been extremely time consuming and frustrating as Flagstar 's departments do not speak to one another causing constant transfers of call with ridiculous wait times. To date, I am awaiting refunds via mail with great concern in trust that this company can accurately manage the loan services agreed upon. This in not the first time I have experience insurance and escrow errors with Flagstar.
|
| 07/14/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My mortgage loan was sold to flag star bank approximately XX/XX/2019. I was not notified properly of this and was dinged heavily on my credit report because of this. I was on XXXX XXXX and had a direct deposit that was set up from my the prior loan company that was not transfered over and the main reason whyy mortgage payments were not paid. I was never late on a mortgage payment prior and had a perfect credit score of XXXX between the three credit bearaus prior to this. I found out my mortgage company was transfered only when I noticed that my credit score went down. I reached out to the company that reported the late payment flagstar bank only to be notified that my mortgage was transfered in XXXX. I told the representative that I had not recieved any notification of this and while being on the phone with him we realized that they did not have my phone number nor my email on record to notify me. I was told that postage mail was sent tp notify me but I told him that I do not open mail I do not have official business with as I recieve a lot pf junk mail nor was I home because i was on XXXX XXXX elsewhere. Either way made the payments hesitantly hoping the credit error from the mis-communication would be fixed pending payment which was never done.
|
| 04/26/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
My husband and i bought our home on XXXX XXXX. I became XXXX on XXXX XXXX, my husband continue to financially support our household and it was n't easy for him. In XXXX XXXX we contacted Flag Star to see how they can assist us with our mortgage, Flag Star asked me to stop paying my mortgage so I can qualify for a Deed in Lei ; they advised me to put my home up for Sale and there were no other options for my family to remain in the home. It was n't until XXXX XXXX when a realtor asked us if we had tried to modify, I had no idea we could do so and then I immediately called Flag Star and asked for the Modification Option and since XXXX XXXX I 've submitted complete packets to them for review. I have Never received one letter from them with an update, stating whether we 're approved or Denied. I call my single point of contact often and she 's hardly available but I do get to speak to someone else they always tell me that my single point of contact will return my call and I do NOT hear from her. I am in desperate need of an answer so I visited a HUD Approved counseling Agency they will assist in the process but are also interested ion knowing why Flag Star keeps asking for Documents and they are not sending updates on what they already have. Please Help!
|
| 01/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
My refinance took longer than expected. Flagstar charged me 3 times @ {$30.00} for payoff quotes that I did not request. To the extent I did request quotes, I did them by mail to avoid their excessive and unfair fax/electronic fees. My presumption is the request came from the title company, but Flagstar did not reach out to me prior to fulfilling the payoff request to gauge whether there was a rush need that required electronic versus mail. Instead, they fulfilled these electronically and charged me a fee. This is an unfair and deceptive practice when it is cheaper to generate electronic payoffs than it costs to mail. I have no way to prevent it from occurring as I am not the source of the request. Moreover, I wonder if Flagstar provides payoff figures to their internal sales team when their customers refinance with Flagstar rather than a competitor.
In speaking with Flagstar, they were unconcerned with this practice and told me to take it up with the title company that incurred the costs on my behalf.
Separately, I tried to reach Flagstar in XXXX to talk about Loss Draft funds related to Irma, but they'd switched insurance vendors. There was no one available to talk to me after repeated attempts. They took my number and never returned my calls.
|
| 10/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
|
|
I got an auto loan through Flagstar Bank in Michigan. The vehicle was automatically registered in Michigan after I bought the car in Wisconsin, and it has a Michigan license plate.
I have since moved to XXXX, and Flagstar Bank is preventing me from registering my vehicle. They lost the title to the vehicle, and when I contacted them they said that I was supposed to have it, and that there was nothing they could do for me. Effectively they told me I would not be able to register the car, since they are supposed to keep the title but refused to take responsibility of having the title.
I contacted the XXXX XXXX and they informed that indeed the lender, Flagstar Bank, is supposed to keep the title, and I will not be able to get XXXX myself. I had the XXXX XXXX send Flagstar Bank a newly issued title and paid the fee for that. The XXXX XXXX says they sent the title to Flagstar Bank on XX/XX/XXXX. It is now XX/XX/XXXX, and I called XXXX to ask them to fax the title to the XXXX XXXX ask I could register the car. XXXX says they dont have the title, even though the XXXX confirmed it was sent to them a month ago. They refuse to take any responsibility in the matter, they keep saying Im supposed to have the title even though that is legally impossible.
|
| 12/15/2021 |
Yes |
|
|
|
Web |
|
|
Im currently in the closing phase of selling my property to prevent foreclosure and Im unable to obtain the payoff request from Flagstar Bank.
The attorney working on my sale has sent the necessary forms and we have received no information. Ive been told by the foreclosure attorney that they have not received the necessary information they need from their client ( Flagstar Bank ) and are unable to proceed due to lack of contact with Flagstar.
Ive completed the necessary form in writing and it has been over XXXX business days and Flagstar has failed to comply with my request.
Ive tried to contact Flagstar multiple times and Im unable to get to the payoff department or get any supervisor or employee on the line who cares to help me. I have now had to push my closing off 3 times due to lack of the payoff request. Customer service is non existent and Im in jeopardy of losing the sale and the property as my forbearance will be ending. I believe this is a deliberate attempt to stall by the bank. They have failed to cooperate and or communicate with myself and the title company attorney. I need a resolution immediately. I have waited over XXXX hours on hold on XXXX call, been hung up on multiple times and get transferred to space every time call.
|
| 09/23/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage transferred from XXXX to Flagstar in XX/XX/2019. Around XX/XX/19 I made a call to Flagstar bank for clarification on my escrow account and the mysterious {$40.00} advance fee on my statement. At first the rep at Flagstar said the fee transferred over from XXXX. I advised her that is not true and demanded that she tell me what the fee is for. The representative then said that often when loans are transferred someone will come out and access the property. I advised the rep that due to my disability, we are always home and no one has been out to access our property. She kept pointing the finger at XXXX and then told me that I would have to send proof the fee wasn't on my statement prior to the transfer of my loan to Flagstar. I kept several statements prior to the transfer and emailed proof per their request to : XXXX. I feel like this is a scam and they are intentionally trying to rip consumers off! Imagine all the loans transferred in the pool to Flagstar and multiply that pool amount by {$40.00} ( advance fee ) for each new loan. I want this fee removed and this company needs to be looked into carefully! What if I didn't save my statements from my previous lender? I feel they are taking advantage of consumers and it needs to stop!
|
| 01/06/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Flagstar Bank, XXXX, XXXX Michigan is unresponsive [ and incompetent ] to all requests sent by me : by telephone [ ( XXXX ) XXXX ] - failed to reply ; emails [ XXXX ] - failed to reply ; XXXX letters, failed to reply beginning XX/XX/XXXXand continuing thru to today,XX/XX/XXXX when they closed my case inquiry : number XXXX saying it was " resolved ''. It was not and is not. My requests centered on failure to timely pay my escrowed money for my XXXX taxes ; account for where my escrowed money was sent ; selection of XXXX as a servicing agent without my consent or approval and overall failures of Flagstar to provide any service on any level to any of my questions or requests. I believe they have breached their fiduciary duty to me in the handling of my escrow. I believe my escrow is my money and have acted only for their convenience and generally not on my behalf. I believe Flagstar 's actions are negligent, intentional and devoted to defeating consumer complaints. Flagstar 's customer service is misguided, uninformed, lacks competency, provides wrong answers and is designed to provide as little interaction with the consumer as possible. When letters and emails are sent Flagstar 's uniform practice is to ignore the inquiry & content and not reply.
|
| 11/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My wife and I escrow our mortgage, however our mortgage company Flagstar Bank has not been paying our property taxes correctly. They paid less than the amount owed in XXXX and paid it late, and are on track to also pay our XXXX taxes late and for less than the amount owed. Our escrow account has always been overfunded, so the cash to pay the full tax bill was available both years. I had called the mortgage company a while back to ask about a notice I received stating that I had a lien on my home due to unpaid taxes. Flagstar assured me that the account was current and would be paid on time, so I believed it to be true and did not follow-up further.
I recently started getting notices about unpaid taxes on our home, which is when I discovered that Flagstar had not been paying our taxes appropriately. I have reached out to the mortgage company to correct the issue, but wanted to report this nonetheless since I should not have to continue to take time away from work to address their incompetence.
I am an XXXX XXXX XXXX for a XXXX XXXX XXXX doing XXXX in the mortgage audit space and it appears to me that Flagstar or their sub-servicer has some significant gaps in their internal control processes. I'm happy to speak further about this if needed.
|
| 12/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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|
We were under a XXXX forbearance but have begun a loan modification with Flagstar Bank. Our first payment was made XX/XX/XXXX. Then on XX/XX/XXXX a change on our account prompted XXXX alerts from XXXX and XXXX saying that there is new " major derogatory '' information on my credit report. This new information seems to be related to the fact that we made our first mortgage payment under the new terms of the modified loan. The comments on the account in question say " paying under a partial payment agreement, '' meaning that the amount we are paying is less than the monthly amount of the previous loan. It was our understanding that a XXXX forbearance would have no negative consequences to our credit report, so I called both XXXX and Flagstar Bank and asked them to correct this error. A new letter, dated XX/XX/XXXX, from XXXX says that they updated the information, but the supposedly updated information is unchanged. It still says exactly the same thing, word for word. The letter says the following : " The information you disputed has been verified as accurate ; however, information unrelated to your dispute has been updated. '' I am not sure what I should do at this point, but this seems to be an error that Flagstar should correct. Please help.
|
| 06/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This is hands down the worst mortgage company I have ever dealt with. I had not heard of them when they purchased my loan. They never contacted me, nor did my previous loan company. I continued to pay the original company for several months and then got collection notices from Flagstar for a loan I wasn't even aware of. In the transfer process, my homeowner 's insurance lapsed for non payment and Flagstar was a nightmare to deal with on that matter. I went without coverage for several months while they refused to apply my insurance payment from escrow.
They then claimed that they underestimated my escrow and my payment went up by 23 % month. I was never notified of this and was again turned over to collections. I called immediately and found that since my payment had changed, the former amount was considered a partial payment and that it had been applied to principle. I asked that they reapply that payment and I made up the difference immediately. They took my additional payment, applied it to principle and are now charging fees and attempting to collect a full month 's additional payment again.
Customer Service is incredibly poor trained and are rude and inexperienced.
I WILL ADVISE ANYONE NOT TO CHOOSE TO DO BUSINESS WITH THIS COMPANY!
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| 05/02/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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Hi, my mortgage is held by Flagstar Bank.
My payment is due on the first of every month. I have ( without fail ) payed this on time every single month via their online payment system.
They recently changed their site security settings, and I am unable to access their site under any circumstances. I have tried 2 separate browsers, tried multiple security levels ( even completely turned off ). They still wo n't let me access my personal account information. You also ca n't do any kind of password resets or username lookups without having your loan number valid.
That 's not something I keep handy. I do n't keep paper statements. They are all right there nice and " handy '' on their website. Except they are not now.
I 've spent over 2 hours this evening attempting to log onto their website just to pay my darned mortgage. This is extremely unreasonable. The website suggests calling their 24-hour hotline if any issues -- but it 's not 24 hour with the customer service representatives. Just a touch button system that requires -- you got it -- your mortgage loan number ; which if you remember correctly I stated I do n't keep a copy of.
This kind of service for someone just trying to pay their bill is ridiculous, and something needs to be done.
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| 11/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I was very XXXX in XXXX of this year ( XXXX ) as a result I did not notice right away that my mortgage payment which was setup on auto pay, was returned for non sufficient funds. When I noticed the issue I corrected it. I even spoke with the representative about the reason and made sure my XXXX pay was still in effect. On XX/XX/XXXX my auto pay was processed as normal. I was looking at my account last week ( XX/XX/XXXX ) and noticed that the XX/XX/XXXX XXXX XXXX did not come out of my account. I attempted to make the payment manually online and received a message that I was ineligible to make a payment. It took several tries to get through to customer service where I was told that because of the XXXX charges I was no longer eligible to make any kind of electronic payment or wire transfer the funds. My only options are to pay by certified check by mail or XXXX XXXX. When I asked what the procedures was to appeal this decision I was told there is no way to appeal. I asked where in my mortgage terms and conditions or disclosures this process was documented and no one could tell me. I was not told at the time of the XXXX that this would occur and as the next XXXX came out properly for the next payment I assumed that the issued was resolved.
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| 04/08/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I am submitting this complaint because I am being extremely affected by Flagstar Bank. They are being completely unfair and I dont know how to get ahold on them but through this portal.
I want to express that I have suffered a big impact in my credit score and I have lived one of the worst periods of my life with all this situation.
I had my mortgage with XXXX XXXX.
I am a XXXX XXXX XXXX.
I had hired a property management company to pay all my payments.
IN XX/XX/XXXX : XXXX XXXX was brought by Flagstar Mortgage But because I and my property management company did not get appropriate notices, they kept on making payment to XXXX.
IN XXXX XXXX XXXX : My property management company made mortgage payments to XXXX for XXXX and XX/XX/XXXX and XX/XX/XXXX all on time now XXXX XXXX did forward the payment in XXXX to Flagstaff but did not forward the XXXX and XXXX payments.
Account information : Flagstar Bank Account Number : XXXX Open Date : XX/XX/XXXX Balance : {$170000.00}.
This company has been negligent and unfair. They have committed multiple violations to my consumer rights and I need a fair solution. All I want is to get the late payments corrected and the bureaus to get notified to make the change.
Please see the document attached.
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| 06/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We bought a home in XXXX and the loan was provided by Flagstar Bank. Since then, a pattern has emerged whereby we receive an annual " Escrow Analysis '' which, for the last two years, they have claimed an " escrow shortage ''. The shortage this year, is more than double what it was the first year. They claim it is due to property tax increases, however, we checked with our county tax assessor 's office and nothing has been sent to Flagstar regarding property taxes, hence, Flagstar would have no knowledge of any upcoming tax changes. When we call Flagstar, we're given some complicated explanations that still do not explain why we're having to give them money for a shortfall.
If there is indeed a shortfall, then they obviously do not know how to cover an account adequately. Consumers should not have to worry about receiving a bill each year that they may not be able to pay, and therefore lose their home because of that inability to pay.
In more than 30 years of having a mortgage, we have not encountered this situation with any other lender we've been involved with. We've read other consumer accounts of this same situation with Flagstar Bank on complaint websites, so we know it's not just us. Something with this bank is obviously wrong.
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| 07/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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On XX/XX/XXXX my mother passed away from XXXX. I immediately experienced a financial hardship in covering my mother 's final expenses and estate debt. I notified Flagstar of my hardship and I was advised that I could defer my payments for 3 months and that at the end of this period my payments would be deferred to the end of the loan. In XXXX I called Flagstar to begin the process of deferring the payments. The request was initially denied since I had previously deferred 3 payments due to Covid. I was told that I was still eligible for the payment deferral and a new request was submitted and escalated. I have since called in every week to check on the status of this new request and each time I am told that there is no update from the underwriter and an email will be sent to follow up. It has now been 3 months of waiting for a response and in the meantime I am harassed with collection calls from Flagstar stating that I am delinquent and that on XX/XX/XXXX my Covid forbearance will end and immediately my loan will be reported delinquent to the credit bureaus and a loss mitigation process will be initiated. It is unacceptable that after 3 months and weekly follow up emails that Flagstar has not provided a response to the deferral request.
|
| 11/13/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
On Tuesday, XX/XX/2021, our attorney XXXX the first check to cover the damage sustained to our home as a result of Hurricane Ida. The check in question was received by Flagstar on Friday, XX/XX/2021, at XXXX XXXX., and was signed by XXXX XXXX. The XXXX envelope contained a pre-paid XXXX return envelope to our attorney 's office.
- As of to date, my insurance proceeds ( $ XXXX ) are in some type of purgatory at FlagStar 's Loss Draft Department. We have made numerous calls and emails to get a status on when our proceeds will be released from the " XX/XX/XXXX '' - Between myself and our attorneys office, we have complied with any and all request to date. BUT!! Still no insurance proceeds have been released to date. The longer this financial circle XXXX continues, the damages to our home are only getting worse. How does homeowner explain to their insurance carrier, that the home has sustained great damage as results of Flagstar 's delay?
- As of writing this letter, I have been displaced for awhile with my husband and animals to an efficiency at the nearest hotel. I would just like to get rebuild home and get on with my life.
- Any assistance or help your agency can offer, would greatly appreciated.
- With kind regards, XXXX XXXX
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| 09/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am a borrower exiting from the XXXX forebearance, my loan is with XXXX XXXX XXXX and I applied for Flex loan modification with my servicer Flagstar.
I was denied the loan modification, and the language on the denial letter is as follows : " Please find the results of our evaluation of all available loss mitigation options, and the specific reasons you were denied.
Flex Modification : Your post-modification principal and interest payment can not be reduced by 20 percent. '' The problem is that while the first sentence promises a " specific '' reason for denial - the second sentence give a reason that can not be called specific. Not getting a specific reason for my denial won't allow me to file an intelligent appeal.
Truly specific reasons for denial of loan modification would be : " too high income '', " too low income '', " too high LTV '', " too low LTV '', " too much equity in the house '', etc.
I tried to call the servicer many times, they won't give me any info beyond what I copy-pasted above. They promised that supervisor would call me back but he never did.
Am I entitled to get a more specific reason for denial of my loan modification, so that I can file a meaningful appeal?
Thank you in advance for your help.
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| 01/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I requested cancellation of PMI on our mortgage as the loan to value amount is less than 80 % that is required to continue paying for the PMI. Our assessed value of the property is {$380000.00} and our current mortgage balance is {$280000.00} and LTV I computed is XXXX which is way below the automatic termination of PMI when the LTV is 78 %. I sent an initial request with an appraisal of the property value of {$350000.00} and they won't believe the appraisal that I submitted. Based on that appraisal the LTV is XXXX which is below the 80 % requirement. I submitted the notice of value from the assessors office with my second submission but still received a letter that the loan does not meet the requirements to cancel the PMI. I don't know now what do they believe on the actual valuate of the property. The valuation I submitted to them is from XXXX County Assessor 's office and they are the basis for paying our property tax so it must be accurate. The fair market value is even higher if we do an actual appraisal at this time as we made improvement on the property which was reflected on the valuation from the assessor 's office.
The address for the Lender is as follows : Attention : PMI Department XXXX XXXX XXXX XXXX XXXX, MI XXXX
|
| 11/01/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
We qualified for a hardship program due to COVID. We are now ready to pay and have been approved for a reset and restart. I applied and was approved the paperwork never came, I called and they said that I went online and updated to still in hardship, I did not. I then reapplied and was approved for the reset and restart and again no paperwork came. I called on XX/XX/XXXX and the rep said that I again went online and updated my status to continue my forebearance. AGAIN I did no such thing, I need my paperwork so I can resume paying my mortgage. I nor my wife has done anything online, and when I ask for details they are unable to provide them. Flagstar is not being honest about their process and what the root cause of this issue is. We are not going online to do anything or modify anything, our forebearance is done on XX/XX/2021 and I have been asking for the paperwork after being approved since XX/XX/2021. This means I have been unable to resume payments, the agreement states I make reset payment upon reciept of new contract, and also that I have been charged interest while this whole thing is taking way longer that expected. I have actively tried and been approved to resolve my hardship and Flagstar is refusing to let me do it.
|
| 05/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My homeowners insurance was not paid in a timely manner, as of today XXXXhas not been paid. I received a bill from XXXX yesterday XX/XX/21 indicating no payment received.
I have an impound account with Flagstar mortgage. My renewal bill was due XX/XX/XXXX. Flagstar said that they received a bill on XX/XX/XXXX and paid the mortgage insurance through a check which could take up to 10 business days.
XXXX has indicated they sent out two renewal letters to Flagstar. One dated XX/XX/XXXX and XX/XX/XXXX.
XXXX has stated that they have not received a payment and that as of XX/XX/XXXX I do not have homeowners insurance as a result of the non-payment.
I am forced to make a payment out of a credit card until they receive the payment.
I have filed a complaint with Flagstar as they can not make a payment or expedite a payment. And I have filed a complaint with XXXX as they have not received a payment and therefore my account has lapsed.
At this point my only option is to pay out of pocket on a credit card. I feel this is a discrepancy on both parties and I as the consumer are placed in the middle due to discrepancies.
I do not want this to happen to others and so I feel I need to use my voice to at least have it documented. Thank you
|
| 11/01/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Our loan was transferred from XXXX XXXX to Flagstar Bank in XX/XX/2018. I called the bank to see where we needed to send our payments. The representative I spoke with told me that we had a 60 day grace period during which we didnt have to make our payments because there would be no late fee or penalties. I asked multiple times if XXXX and XXXX payments would be due when it came XXXX and he assured me they wouldnt. He also assured me that we wouldnt be penalized for those payments later on, none of that information was correct. We are now two payments behind and have been trying to play check up ever since. This all couldve been avoided if we had been given correct information to begin with. Weve had our mortgage for three years with no issues at all but weve literally had problems nonstop since the day our loan was transferred. Im beyond fed up. We are now charged a fee monthly on our bank accounts at XXXX since our mortgage isnt with them anymore which isnt fair at all because we had no say in this transfer. " Consumers should not be collateral damage in the mortgage servicing transfer process, '' said Consumer Financial Protection Bureau Director XXXX XXXX. Well we definitely feel like collateral damage to say the least.
|
| 02/26/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am in foreclosure mediation with Flagstar Bank. I am requesting and have been in the process of applying for a loan modification. I have become concerned with discrepancies in the verbal and written information I have been given, as well as numerous other problems. This led me to research Flagstar. In doing such, I became aware that they are under a consent agreement with you. The violations they are under consent agreement for mirror the problems/behaviors that they are engaging in with my case/file, IE closing out the file inappropriately, not communicating requests in a timely manner, unwarranted delays in processing, etc. I have proof of all of the above and more. I am fearful that Flagstar bank, which is headquartered in Michigan, is going to issue an unwarranted denial of my loan modification. Oddly enough, the underwriter I spoke to there told me, on a recorded line that his job " XXXX '' and he has too many files. This overloading is one such item of MANY that Flagstar was ordered in the consent to correct. My home is very important to me and I do not want to be issued a denial because of these internal issues. My spouse and I have the income to sustain our home and we will pursue all avenues available to do so.
|
| 12/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I entered into a forbearance with Flagstar bank early in 2021 due to XXXX and loss of income during pandemic. My forbearance was scheduled to end XX/XX/XXXX. I started trying to work with Flagstar and establish a plan to get caught up in advance in XXXX. I filled out a loss mitigation application that was denied. XXXX XXXX I was told I was being submitted for a streamline modification which did not require an application that would take about 4 weeks. I called constantly to follow up spoke to many representatives who all gave me different and misleading information. This has now been going on for 2 months and my forbearance has ended. I am still calling constantly for resolution to not avail. I am now being told My loan doesnt qualify for a streamline modification based on the loan type after waiting 2 months. Additionally I have now recieved a notice of intent to accelerate my loan which the agents on the phone told me was sent in error. At this point I dont know where to turn or what to believe or who to trust. I want to retain my property and I have not been offered any options besides paying a lump sum of money that I dont have. I have pleaded on every available contact method that I can find and still no resolution.
|
| 11/18/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
FORECLOSURE AND ACCELARATION HAVE BEEN INITIATED -- -I HAVE REACHED OUT TO FLAGSTAR PRESIDENT XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX IN AN EFFORT TO GET INTERNAL ASSISTANCE - WRITING TO HIM AT CORPORATE IS USELESS. I APPLIED FOR ASSISTANCE FROM TEXAS HOMEOWNERS RELIEF - XX/XX/2022 FLAGSTAR XXXX STATEMENT DATE SHOWS I OWE {$30000.00} - ON XX/XX/2022 - A FLAGSTAR XXXX STATEMENT DATE SHOWS I OWE XXXX - ( 1 MONTH - INCREASED BY {$9000.00} PLUS ) HOMEOWENERS ASSISTANCE PAID FLAGSTAR {$32000.00} DOLLARS IN XX/XX/2022 -- I HAVE BEEN PAYING MY MORTGAGE PYMT EVERY MONTH SINCE XX/XX/2022 -- EVEN BORROWED XXXX XXXX TO PAY THE {$2000.00} PLUS IN ESCROW SHORTAGE PER FLAGSTAR LETTER -- XX/XX/2022 STATEMENT SHOWS I OWE {$8400.00} THE PAYMENTS I MADE SINCE XX/XX/2022 WERE NOT APPLIED BECAUSE THEY ARE APPLIED TO THE DELINQUENCY AS PER FLAGSTAR. THIS MORTGAGE CO IN CFPB # XXXX HAS A DECEPTIVE HISTORY OF WRONGDOING WITH CONSUMERS ACROSS AMERICA -- I AM HAVING TO BORROW XXXX XXXX TO PAY FOR A FORENSIC AUDIT OF THE MORTGAGE DOCS WITH FLAGSTAR- I HAVE FILED 2 PREVIOUS COMPLAINTS WITH CFPB AND THOUGH FLAGSTAR RESPONDS WITH THEIR LIES- WHY DOES CFPB BELIEVE THEM? I HAVE 9.4 HOURS OF RECORDING WITH FLAGSTAR REPS -- LIES LIES LIES-
|
| 10/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
During the XXXX pandemic I had an income reduction. I fell behind on my mortgage XX/XX/XXXX. I am now back on my feet financially and would like to resume my mortgage payments. I contacted my lender for help and was told that they had offered me a modification that I did not accept. I was told the modification was mailed via the XXXX XXXX XXXX XXXX in XXXX of XXXX. I did not receive or even have a chance tor review before they told me it is no longer available. I was told to apply for a modification and I tried to comply by submitting requested documents, however I was told I was issued a denial XX/XX/XXXX. I requested a copy of the denial on XX/XX/XXXX and XX/XX/XXXX but to date have still not received it nor any procedure to appeal the decision. I believe I should have a chance to accept the previously offered modification. My hardship is the same and I believe it is unfair for me to lose the opportunity of becoming current and lowering my monthly payment due to not receiving the offer. After the offer was sent I was not contacted via telephone or email to advise of the offer. I would like to accept the previous offer. I am now denied with no paperwork to appeal and am unable to accept the original modification.
|
| 12/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
On XXXX XXXX, 2020, I received a letter from Flagstar Bank indicating the flood insurance on our property does not meet their minimum coverage. The directions in the letter said to increase the flood coverage by {$19000.00} within 45 days or the difference would be applied to my loan. On XXXX XXXX, 2020, I emailed a copy of my flood insurance declaration page which showed the increased coverage to the email address requested. I received an email back from Flagstar noting receipt of the information and their files would be updated shortly. I called on XX/XX/XXXX and XX/XX/XXXX to confirm receipt of coverage. The rep said yes and everything was ok. On XX/XX/XXXX, I received a letter from Flagstar saying I never increased the coverage and their took money out of my escrow to buy coverage. I called Flagstar and an XXXX of the leadership team said she had to hand in a ticket to waive the Flagstar added coverage and to reimburse me. She said it would take 2 weeks. I called back and Flagstar keeps saying they have to hand in a ticket and it will take 2 weeks. They promise to call me back but never do. I wrote a letter on XX/XX/XXXX and they never responded. I have called every several weeks since then with no resolution.
|
| 10/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Home was damaged due to water pipe breaking in ceiling of second floor. Because damage exceeded XXXX, insurance company sent check to my mortgage company.
All repairs have been completed and inspection done and confirmed by bank. They have refused to release the balance of my funds of aprox XXXX. I have spoken to and or emailed with so many different agents, that I have lost count. They say they will release funds if I provide them with a particular item then, request something totally different the next email. Everything is done and paid for, I have submitted copies of all payment and contractors paperwork. They still will not release the balance to me. It is causing a hardship as I paid out of my own funds to complete the work. The last phone conversation was with XXXX. She assured me the remaining funds would be release if I showed proof of payment to XXXX XXXX XXXX. That was done. Now a different agent is requesting something completely different and unnecessary. They even had paperwork from another claimants claim in my file and were asking me to provide contractor information of this claim ( from another state ) Took me a week to clear that mess up with them. It has been over 4months of dealing with this.
|
| 02/25/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage was sold to Flagstar in XXXX. All notifications were sent to the rental property address not my mailing address. My tenants threw out the mail, thinking it was junk mail. When the mortgage was sold, Flagstar did not make sure the information used by the prior lender was accurate in their records. The former mortgage company DID have a different mailing address that they used to mail me statements for more than five years. The correct information was available to Flagstar. For two months my auto payment was forwarded by the prior lender to them and no-one checked to see why I hadn't changed where I was sending my payments. When I was called about collections, they wouldn't tell me why they called and which mortgage it was in reference to, they were dismissive about my frustration and failed to see how their system of not obtaining correct mailing address information was a problem. ( What if my property was rural and my mailing address was a po box . ) Their customer service was bad. I asked to talk to a supervisor and she was rude and blamed me for not noticing that my auto payment was returned. The whole experience was frustrating and made me feel like it was set up to obtain financial penalties.
|
| 04/23/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Servicemember |
|
I recently had a very frustrating and extremely costly experience with Flagstar Bank. I feel that I am owed compensation totaling {$1800.00} from fraudulent activity on my ATM card.
On XX/XX/2019, my ATM card was denied when I went to make a purchase so I went to my branch office to see what the problem was. They informed me that there were multiple ATM withdrawals over the last two days wiping out my life savings. They lady at the bank was surprised that Flagstar did not detect all these withdrawals and freeze the card account. I then filled out an affidavit confirming by oath that those eight charges were not mine.
Instead of receiving a credit for this fraudulent activity, Flagstar bank denied my claim. According to federal law, the burden of proof is on the banking institution not the consumer. I feel they are in federal law violation by not returning my money that was taken from me fraudulently and that they are forcing the burden of proof on me. I have filed a police report with the XXXX XXXX Police Department on XX/XX/2019, case number XXXX.
I am now demanding that they return in full my {$1800.00} that was fraudulently stolen from me and they should go after the bad people for their money not me.
|
| 04/20/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
XXXX XXXX I put my house up for sale, and immediately moved out with my XXXX kids, due to a divorce. I moved down the street to an apartment, pending the divorce decree and the rights to the home turned over to me. My lender Flagstar Bank has denied every short sale, deed in lieu of foreclosure, and offer that my realtor submitted. My XXXX year old aunt took ill this XXXX XXXX, so I had to get rid of my mortgage attorney. The lender is not allowing me to refinance or do anything to save my property. I now have a $ XXXX-XXXX deficit with the lender. The house has been on the market for two years. The lender requested XXXX for the home. A buyer submitted the offer of the exact amount, and we were then asked to get an appraisal and survey done. Those procedures have been completed, and now the offer has been denied again. I have been treated very unfair over two years and I am doing everything to save my home, my credit, and find my XXXX kids and I a safe place to stay. The lender is not communicating with me or the realtor. I pulled my credit report on Friday, XXXX XXXX, XXXX, and then saw " foreclosure initiated '' on my credit report. I have not received any additional documentation to my current residence.
|
| 11/05/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I submitted my loan mitigation applications on Flagstar Bank on three different occassion this year XXXX. I have resubmitted new documents to start the process over again in XX/XX/XXXX. Now the company is calling advising I have missing documents each time and going back to look at previous applications I have submitted. I feel like the company is dragging on the process intentionally. My forbearance ended on XX/XX/XXXX and I was advised by rep that I was on a disaster forbearance until XX/XX/XXXX. However each week I get a call from Flagstar Collection dept for payment and then the reps advise that I am not due for payment. I want to keep my house but their process with loan mitigation has rethinking my decision. I need assistance from CFPB to look further into the process with FLAGSTAR BANK Loan mitigation process. After researching I saw that their organization was previously doing this to customers and their was a lawsuit XXXX. I have attached all the documents that I uploaded to their website and necessary documentation check stubs, hardship letter, complete loan modification forms, HO fees, current utility bill, letter of explanations as requested by Flagstar Bank. Please help me resolve this issue.
|
| 07/25/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I got a tax bill my supplemental property taxes which in California is my responsibility although I was never told this in my seven years of home ow nership. I have h ad two o ther lenders and in the past have gotten a letter saying I have a tax bill that is not covered or that there is n't enough money in the escrow account etc.. I am given the option to pay it or I can do nothing and they will pay it and my monthly payment will go up. I have not received anything from this company and I did not even receive my tax bill in the mail. I got a bill in the ma il X/XX/2017 saying my tax bill was delinquent and I had to pay. I also have a {$420.00} fee now. I called the company and all they said was it is not their responsibility. They said I can send the bill in and they will take it out of my escrow account I told them they should pay the fee but they just repeated it not their responsibility.This company also paid my homeowners insurance late. I had to call my insurance company and talk to them and pay a late fee, so I am really unhappy with their customer service and I do not appreciate them paying my insurance late and my not letting me know about my tax bill and letting me they are not responsible.
|
| 08/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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This complaint is regarding my current Mortgage processing bank Flagstar Bank. The bank charged {$30.00} fees too many times to my account for Payoff statement requests. I called and asked them why so many and they are not able to provide any details except below fax numbers through which it was requested. Flagstar does not know who they sent it to and when I asked more details they are askimg me to XXXX the numbers and find out the details myself. When I tried some of the numbers came back as Unknown. So I checked with Flagstar again and mentioned that as my loan account has been charged {$30.00} for each request I am entitled to know who requested it but Flagstar is not providing me any details about who they sent my information to. Instead of helping me Flagstar is asking me to send a fax to each of the numbers below to indentify who this is. I really need to know who they sent my information to as the total charge for these requests summed up to {$150.00} ( 5 times {$30.00} ). Attached bank staement.
Fax number XXXX date ordered XX/XX/XXXX Fax number XXXX date ordered XX/XX/XXXX Fax number XXXX date ordered XX/XX/XXXX Fax number XXXX date ordered XX/XX/XXXX Fax number XXXX date ordered XX/XX/XXXX
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| 12/03/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Cashing a check
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Web |
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Our account was bought by Flagstar Bank on XX/XX/2018. We have been informed of the process since XX/XX/2018 when XXXX XXXX inform us of the plan buy. We have received out debit cards a few weeks back. Last week we received out checks and only my husband 's name appeared on them. I call and to inform them of the error and was told I would have to wait until Monday XX/XX/XXXX to have it taken care of. I called and waited for 45 minutes to speak to a banker to be told there is nothing he can do, that it was what XXXX XXXX send over to them. He told me I would have to call XXXX to have them reissue the check with the correct name. I called the number and was told they were just the printing company and have no way to change the name on a checking account. I turned around and called Flagstar back and waited on hold for 40 minutes to be told that I would have to go into a branch office which is 250 miles away, Then was told there is nothing they can do. I feel this is ridiculous that they should make good on the check. I have not ask to be send to Flagstar in the first place. I am already out time to change all my ACH because of this whole mess. They need to replace the check with the proper names on them.
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| 08/07/2017 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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On XXXX XXXX 2017 at XXXX, I deposited {$1200.00} into the ATM machine of Flagstar bank in XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX XXXX , MI XXXX - in an effort to make a deposit into my account.
The machine said there was an error and returned my card and none of my cash back to me.
The machine was then placed unavailable and the screen said it was down.
I went into the branch office and told them what happened, they said they would call me at some point when the ATM technicians arrive to fix the problem.
I got no official paperwork verifying this complaint.
My account shows no deposit into my account in reference to this attempt to deposit cash at the ATM machine.
My checking account number is XXXX In a phone call where I complained about this to Flagstar bank the customer service agent gave me Reference number of XXXX with respect to the phone call.
I made 4 deposits, XXXX XXXX dollar bills XXXX XXXX dollar bills XXXX XXXX dollar bills and then : XXXX XXXX hundred bill, XXXX XXXX dollar bills, XXXX XXXX dollar bills, XXXX XXXX dollar bill It 's when I made that 4th deposit that the machine seemed to get stuck.
When I went into the branch office, one employee said, the machine says bill is jammed.
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| 03/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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For my XX/XX/2022 payment, I paid the previous due amount of {$1800.00} by XX/XX/XXXX. However, my bill amount had increased due to a change in ESCROW and the amount due was {$1900.00}. The company " held in suspence '' the money I sent in, then waited until the XXXX ( confirmed by their customer service ) to generate a letter to notify me of the issue, which was then mailed. They did not attempt to email me which is my preferred method on contact. I believe this was in an attempt to push me past the XXXX so that they could 1 ) charge me a late fee ( waived because I called ) and 2 ) increase the daily balance of my loan, therefore increase their interest collected. Fortunately for me, I believe I did receive the letter in time to bring the account current before any damage may be done to my credit report. However, given the intentional slow nature of their notifications. I believe there was intent to push my account late and possibly past due 30 days. This apparently happens regularly per my conversation with their customer support agent. They are also using the customers partial payments to earn interest and charging customers additional interest on payments made but not applied to their loans.
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| 06/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XXXX XXXX I applied for a refinance cash out with my existing mortgage Flagstar Bank. I locked my rate at 3.0 %. I paid {$550.00} out of pocket for appraisal. After appraisal Flagstar adjusted rate to 3.22 % they said because appraisal came in at XXXX instead of XXXX. When I looked at loan estimate it said 3.26 %. My loan officer XXXX XXXX said he would talk to his manager and get approval to correct it. 4 days later estimate still said 3.26 %. I emailed asking for an explanation and I was told it takes time. On the final loan estimate it said 3.3 %. I emailed got no response was told their internet was down. I have all emails of correspondence saved as documentation. I then began to look for other lenders as this rate was never agreed upon by me. I found XXXX XXXX and asked for my application with Flagstar to be withdrawn. On XX/XX/XXXX a formal letter was written by me asking for the {$550.00} out of pocket appraisal I paid for be transferred to XXXX. Flagstar said they would and it could take up to 48 hrs. After numerous emails and phone calls over 2 weeks XXXX still has not received appraisal from them. I would like my appraisal transferred as they agreed to do or refund me my {$550.00}.
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| 04/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We had our first mortgage with XXXX lending until XX/XX/XXXX. The loan was sold to Flagstar Bank and our first mortgage payment with the new servicer was due on XX/XX/XXXX. The transfer from XXXX to Flagstar included the balance of the loan and an escrow balance of {$2600.00}. We made the XX/XX/XXXX payment to Flagstar which included the {$640.00} escrow payment bringing our total escrow balance to {$3200.00}. The loan was then sold back to XXXX XXXX. The XX/XX/XXXX mortgage payment was made to XXXX including the escrow. We refinanced in the mortgage and closed on that deal in XXXX of XXXX. We were expecting an escrow check from XXXX in the amount of the {$3200.00} plus the XXXX escrow payment. However, XXXX only sent the XXXX escrow amount as the indicate they never received the {$3200.00} from Flagstar Bank.
I made my first inquiry to Flagstar Bank on XX/XX/XXXX. I have had multiple calls between both servicers. XXXX indicates they need proof of payment to research the case. Flagstar Bank has closed my case with them asking for the information 5 times over the course of three months. We still do not have our escrow money and neither company will help us. We need to find where this money is!
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| 06/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have applied for and was granted a covid forbearance when I lost my job due to covid. When it was time to start repayments in XX/XX/2021 I applied for and was granted a deferral to add the forbearance to the end of my mortgage. My mortgage company has never given me the deferral even after I have followed all of their directions. I have called them every month since XXXX and explained to them my situation and I followed their advice every time. I was told that multiple times that I was approved and in a few weeks from that call I would receive the deferral. The mortgage lender has sent me loan modifications that I did not ask for and they tell me that this has restarted my deferral process. I have called every month to keep making my regular payments and I have been told multiple times that I have been granted the deferral only to get another loan modification that I did not request. I have explained this every month to my mortgage lender and they keep telling me that Im approved for my deferral and to keep making regular monthly payments. I have no idea why the mortgage lender is a keeping me in this loop of constant worry and fear and deceit while I am following their instructions exactly.
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| 01/29/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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Due to financial hardships, I had to file bankruptcy. Flagstar Bank was quick to close and tag it as " derogatory and closed ''. Causing detrimental harm to my credit score. I signed, filed and the Court approved the Reaffirmation letter in XX/XX/2016. At the time of this report, the account is still listed as derogatory and closed, and added a late payment to hinder the process of improving my credit. The late payment in XXXX was due to Flagstars ' refusal to accept my payment at my local branch, or online, and having to pay through a 3rd party provider for them due to the bankruptcy, costing substantial late fees and costs to process the payment. I have made several calls to XXXX, Michigan headquarters to find that XXXX XXXX isnt available, the XXXX in charge of these cases, and have NOT received a call back. First call was placed in XX/XX/2016!! I have filed XXXX disputes with XXXX to have them correct the issues, only to have it cause more harm, and still causing it to show as derogatory and closed, whereas XXXX took One dispute and is displayed and portrayed as correct. With NO derogatory comments or remarks. This is the last step per attorney advice, before filing an FCRA violation suit.
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| 12/22/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I had previously filed a complaint against Flagstar Bank back in 2014. You should have that complaint on file. Since that time we have gotten no where with the bank. The home was vacated in 2014, we tried to do a cash for keys, a deed in lieu of foreclosure, and a short sale. No one from the bank would answer me, the realtor selling the home or our attorney. We had XXXX offer and the bank would not respond. They just continued asking over and over for the same documents. Once they were sent they would wait a few months and then say they needed new ones or claim they were never relieved. These documents were sent by myself and the realtor. All to no avail. I see a settlement was reached with Flagstar but I see no difference in their mortgage servicing practices. They give me a phone number, but no one answers that phone, you leave a message and no one ever returns your calls. Then every six months or so they send me a new letter and claim they are closing their file because I did not provide them with the information they requested. This is just not true, everything they ever asked for was sent. I also complained to the attorney general in the state of MI, but they referred me to your office.
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| 06/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I am having issues with mt mortgage company doing their job. So, the last two payments I submitted were not applied to my mortgage. On XX/XX/XXXX, I called Flagstar Bank and spoke with XXXX to ask why my last payment wasn't applied after seeing my mortgage statement with payment recorded on statement as Unapplied. She didn't know why but she did make a request to apply the payment to my account. Today when reviewing my bank transactions, I noticed that Flagstar Bank had returned my last payment for the month of XX/XX/XXXX. I called them today at XXXX XXXX est and spoke with XXXX. He was no help and stated that I did not pay my last mortgage payment. I explained to him that Flagstar returned my money. He was argumentative and said he could no longer speak to me after I said I was filing a federal complaint. This is two months in a row and now they just refused my last payment. What is going on at this Bank?
I fully believe that Flagstar Bank is retaliating for me filing a federal complaint last year on XX/XX/XXXX. I am extremely upset and believe this is just another way for the bank to take my home away. I am a military veteran, currently injured, and deserve better treatment than this.
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| 07/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2021, my mortgage with Flagstar was paid off as part of a refinance process. According to their records, Flagstar issued a refund of the escrow balance on XX/XX/XXXX.
On XX/XX/2021, having still not received the check ( or receiving notice that it was actually mailed through USPS Informed Delivery ), I called Flagstar to follow up. The customer representative claimed that company policy was to wait 3 weeks after the initial check for a reissue.
On XX/XX/2021, I called in again and a customer representative claimed that they could then put a stop notice on the previous check and issue a new one, and gave a reference number for the process. However, the timeline that they provided was that it would be another 3 weeks from that point for the check to be processed, and then additional time for mailing.
I do not believe Flagstar has the processes in place to comply with 12 CFR 1024.34, which requires refund of escrow balance within 20 days of a borrower 's payment of a mortgage loan in full. I still have not even received the earlier check that Flagstar claimed to send in XXXX ( or seen it appear in USPS Informed Delivery ), so I doubt whether it was ever sent in the first place.
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| 12/17/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Subject : My lender ( Flagstar Bank, MI ) refused to terminate my Private Mortgage Insurance ( PMI ) after I meet all conditions.
I sent letters, e-mailed and called the Flagstar bank requesting for my PMI waiver as early as XXXX, XXXX. But my request has been rejected because I saw {$160.00} of PMI was still charged on XXXX XXXX, XXXX. I meet all conditions : XXXX payments have been made since the origination date of the mortgage.
No monthly payments were more than 30 days delinquent in the last 12 months.
No monthly payments were more than 60 days delinquent in the last 24 months.
There is no late charge My Loan to Value ( LTV ), calculated by dividing the current principal balance ( {$290000.00} ) by the lesser of the original appraisal amount ( $ XXXX ) or the purchase price ( $ XXXX ), is 65 % now, far less than required 78 % or less.
Hence, based on The Homeowners Protection Act of XXXX ( the " PMI Cancellation Act '' ), the lender must terminate my PMI automatically on the date when my loan balance reaches 78 % or less of the original value of my home. But they refused to do so, let me know if you can help and the quote.
Thanks very much for your time, XXXX XXXX XXXX XXXX XXXX
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| 02/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My loan servicer ( bank ) has not paid the second installment of my XXXX property taxes to my county. My taxes have been sold in a county Tax Sale.
Those taxes are under a Property Identification Number ( PIN ), before the property was divided into two (? ) or more parcels.
The XXXX property taxes are under a different, new PIN.
The bank was given the old PIN in XXXX of XXXX by me via an email.
The bank was given the new PIN in XXXX of XXXX by ne via an email.
The XXXX email enclosed for the bank the county Tax Sale Redemption, Delinquent Inquiry form, as well as the amounts ( taxes, interest, penalties ) due ; as well as my attorneys name, address, telephone number and fee. The email also included my loan number.
A check of the banks computerized records, no property taxes have ever been paid by the bank.
No action or response from the bank has been received.
The bank will not allow me to speak to anyone in the banks Tax Department ; I can only telephone bank customer service representatives. No one from the bank will get back to me regarding this matter.
The bank needs to pay the property taxes, interest, and penalties to the county ; as well as pay my attorneys fees.
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| 01/17/2022 |
Yes |
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- Trouble during payment process
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Web |
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To whom it may concern, Greetings my name is XXXX XXXX and my husband and I bought our XXXX home about XXXX years ago. We have been having problems with flagstar because we have been having a escrow shortage every year and the payments have been the same for the time us being here. I protest my taxes every year and show a homestead exemption that will give me a discount on my taxes every year! Numbers are still incorrect on my escrow analysis and I also had tax collectors call me that they have not been paid yet when flagstar Bank claim they have paid out and they also do work with a third party to send form of payment it is my 2 years im going through this! Please help me correct my numbers on my mortgage account they do not seem to want to corporate and I do not want to loose my home I am up to date have not missed a payment! There is some weird activity that I don't understand and need a professional to help me. I am trying to work with a broker to refinance but I need my escrow analysis to be correct especially if I have not had my homestead applied to our account. I think they are over charging me and the numbers are getting worse and worse...
Thankyou XXXX XXXX XXXX XXXX XXXX
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| 11/07/2019 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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I opened a new checking account in XX/XX/2019. When I opened the account it was disclosed that I would received a fee every month to receive a paper statement, but I could opt out of paper statements once I registered my account on the bank 's website and signed up for online banking. I signed up for online banking the same week that my account was opened. However, on the website, I was not able to opt out of paper statements. I contact the bank, via phone and email and was told there was a technical problem, and the bank was aware of it, and was working on it. Each month, the bank has charged me a fee for paper statements. However, because of a technical issue on the bank 's end, I do not have the option to opt out of paper statements. I have called or emailed nearly every month since and been told the same thing. The first 2 months the fee was waived after I called and explained the situation. Now I am being told the fees can't be waived any more, even though the error is on the bank 's end. I have asked repeatedly for either the option to opt out of paper statements, or if the error can't be resolved than to stop charging me a monthly fee. Neither has happened after 7 months.
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| 07/27/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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On XX/XX/2022 I filed a complaint number XXXX. The lender responded by stating they did not know what file I was referring to. I then responded with the information and Flagstar closed the complaint and did not answer the concerns raised. I then called Flagstar and asked about the concerns raised in the complaint. I was told that I needed to send in a Qualified Written Request and I needed to file another complaint. I was told they were unable ( or unwilling ) to send me any information regarding FHA recovery mod denial. I asked if Flagstar 's underwriting department or FHA denied the recovery mod. I was told it was a mutual decision. I am now requesting all documentation showing that the loan was sent to FHA for a recovery modification and FHA denial. Flagstar has now sent this loan to a foreclosure attorney. This is now incurring legal fees without any proof that all post COVID options were exhausted. We are asking for these documents. Also, in case Flagstar would like to say that they do not know what loan this is in reference to the loan number is XXXX. We are asking Flagstar to answer these questions. Also, we are again requesting information about the previous complaint.
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| 12/02/2021 |
Yes |
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- Trouble during payment process
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Web |
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I filed for bankruptcy XX/XX/2021, but I continue paying my mortgage on time and they accepted it. But on XXXX bill, they wont let me pay online just like before so I paid by phone and only asked for {$1400.00} instead of my usual payment of {$1400.00}. Then on XX/XX/XXXX, they said I have to pay an additional {$14.00} to complete my mortgage payment for XXXX. On XXXX bill, I was able to pay online again, but this time, it has an additional fee of {$20.00} for property inspection. Then today, XX/XX/2021, I saw an additional fee of {$320.00}, said its for attorneys fee and property inspection fee again. I asked if I get charged property inspection every month, she said shell transfer me to the bankruptcy department who dont pick up the call. I started calling at XXXX am XXXX time because they are based in Texas. I was very stressed because of frustration. The last call I made today was at XXXX am XXXX time, still no answer. I called XXXX in California but referred me to you as the mortgage loan server was Federally insured or licenced. I dont want to be late in my mortgage payment but I cant afford to pay the additional {$320.00}. I appreciate any help you can give. Thank you
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| 04/15/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I was on a covid forebearance. On XX/XX/21 I was notified during my call to Flagstar Bank that I qualified for an ALM and was given the new monthly payment and interest rate. I was told the paperwork would be sent to me soon and for me to continue making my payments until then. To this date I have never been given the paperwork for my loan modification. I call Flagstar every 2 wks and am told each time that it is pending with " underwriting '', not to worry that I am still protected from foreclosure, etc etc but the collection calls and letters continue and I don't understand why I have not been given the paperwork to begin the terms of my new mortgage. In one of the many calls I was advised I was not approved for an ALM but a regular modification but the reason why was not explained. In another call I was advised that this loan modification has actually been approved since XX/XX/21 ( I was not notified until I called on XX/XX/21 ) so I can not understand why it's taken 6 months to receive my new loan agreement. My family is struggling during this difficult time and it is especially stressful to have no written documentation of what I'm being " promised '' over the phone.
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| 02/11/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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I fell past due on my mortgage which initiated foreclosure action in XX/XX/2019.
I forwarded three of the five missing payments for $ XXXXon XX/XX/2019. I spoke with the Loss Mitigation Department of my Mortgage holder. The Loss Mitigation Department advised me that the mortgage was turned over to an attorney and all past due payments had to be submitted to them by XX/XX/2019. I submitted the funds for all past due amounts {$6300.00} and {$5100.00} ( total XXXX ) on XX/XX/2019 via Next Day Air. I have confimation of the funds being delivered and received on XX/XX/2019. I have called multiple times seeking confirmation of receipt of funds and I get the funds have been received but not applied. I have not been given any explanation as to why the funds have not been applied. Furthermore, I've been advised that I am in active foreclosure ; all calls should be directed to their attorney but no information for this contact has been afforded to me. Only a collection service who will not give me any information either. When I call I'm placed on hold for 30 minutes or more and or given the run around to follow up with persons that are not named.
The sale date is not even exact.
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| 07/28/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
Servicemember |
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We sent the following email to the Flagstar Class Action Settlement email and received no response, after reaching out to a Flagstar Banking Representative on XX/XX/2018 and we received no response or follow-up and are requesting that our checks be reissued for payment : Hi Flagstar Overdraft Settlement Dept, We just received the following checks in the mail on today and would like to please request a reissue of the the checks, since you have cancelled the settlement checks from being negotiated after 60 Days : 1. Check # - XXXX - {$80.00} - Dated XX/XX/2018 2. Check # - XXXX - {$13.00} - Dated XX/XX/2018 We reached out to The XXXX XXXX XXXX on this morning and they stated you would reissue the checks.
Again, we received these checks today - XX/XX/2018 from the following address : FLAGSTAR BANK OVERDRAFT SETTLEMENT XXXX XXXX XXXX XXXX OR XXXX Also, your Postage was Dated on XX/XX/2018 and Stamped by an Internal System XXXX XXXX U.S. Postage. This is the same date as the Check Date. Was this purposefully done internally by Flagstar and held for 6mths to withhold Settlement Dollars?
We truly appreciate your time and consideration and look forward to hearing from you.
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| 08/20/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have gone through the mortgage modification application process, and agreed to the offer. The application was submitted in XXXX and accepted as complete on XX/XX/18. As I was waiting for the decision back from Flagstar Loss Mitigation, I received an envelope only marked confidential posted to my door on XX/XX/18. According to what I was told, as soon as my loan was transferred to loss mitigation for application review, all foreclosure and debt collections would cease. They sent someone to my home to post a nondescript letter on my door marked confidential. My name and address were nowhere listed an pretty much anyone could open the letter as it was not sealed shut, only folded shut. I feel as if this is harassment as I then returned the signature page and full agreement back to the bank on XX/XX/18 stating I agree to make the modified payments and I understand my first payment is due on XX/XX/18. Today XX/XX/18. I had yet another envelope attached to my front door stating I need to contact my mortgage company. Why? I signed the agreement and it's not the payment due date. This is very embarrassing and harassing since I have already signed and returned the agreement.
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| 07/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Purchased a new home in XXXX of XXXX with a mortgage from XXXX XXXX. Shortly after the purchase probably in XXXX or XX/XX/XXXX the mortgage was sold to Flagstar. My monthly payments were {$1200.00}. Then on XXXX the payment went down to {$950.00}. I do not recall getting anything regarding this and Im assuming it was after a escrow analysis was done. But I dont understand what they used to make the analysis because the payment should not have gone down. Because my escrow account had a shortage of over {$10000.00} my payments as of XX/XX/XXXX were going to be increased to {$2200.00} which wouldve been over double what I was paying previously. Thankfully the property was sold on XX/XX/XXXX ; however I am upset that they lowered my escrow payment. I think they may have looked at an old tax bill since it was a new property when I purchased it and they looked at the taxes before it was completed. Actually during the closing on the day I purchased the property they did have the wrong escrow amount but they caught it during the proceedings and it was changed to {$1200.00}. I feel that Flagstar was very negligent in how they determined my escrow during the XX/XX/XXXX analysis
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| 07/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I hold a mortgage loan with Flagstar Bank, headquartered in MI.
I am in the final stages of refinancing my mortgage loan, with an original closing date in XXXX. XXXX XXXX is the company that I am closing on the refi with.
Since I believed that we were closing on our loan in XXXX, we did not make our mortgage payment. Due to COVID-19, our closing date got pushed back at the last minute to the end of XXXX, then into XXXX, due to emerging health advisories and the ability of a notary to come to my residence. My wife and I forgot to reinstate our bill pay to pay the mortgage for XXXX after thinking that we were closing on our refi.
Once we realized our mistake, in XXXX, we immediately paid our XXXX payment. The company has reported me mortgage as late to the credit bureaus and refuses to remove it.
This is not an accurate reflection of our ability to pay and in fact this reporting is contrary to an accurate financial picture of our loan obligation which has NEVER BEEN 30 DAYS LATE during the entire time that this company and their predecessor in interest have owned and serviced our loan.
I want this one late mark removed from our credit reports for this reason.
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| 06/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Hello Sir or Madam, In XXXX I made a payment that brought my loan to value amount of the home to a fraction under 80 % and submitted a wavier request to PMI. Upon that payment I was informed that due to the calculated interest at the end of the month the Loan to Value would go above the 80 % by a fraction and denied my request by early XXXX. Upon denial, in early XXXX proceed to add funds to ensure that the Loan to Value would never go above the 80 % and resubmitted in application for removal of the PMI with no response. After multiple attempts and phone/email and speaking with several agents over months my PMI was finally removed the PMI for my XXXX Payment months later. Thus I have been charged unneeded PMI for the months of XXXX to XXXX. I feel my effort in dealing with this issue has been tedious. I worry that if they do this to me, who else it is done to, in other to earn or take a little extra. The PMI charge is XXXX each month. Chances are the issue will be resolved in two weeks, ( their response rate, if they respond ), but the effort required has already me issue a formal complaint. The company in question is Flagstar Bank.
Best regards, Concerned Citizen
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| 03/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I had a mortgage loan with Flagstar bank and had a Data Bridged : Flagstar Bank Statement on Accellion Vulnerability Accellion, a vendor that Flagstar uses for its file sharing platform, informed Flagstar on XX/XX/2021, that the platform had a vulnerability that was exploited by an unauthorized party. After XXXX informed us of the incident, Flagstar permanently discontinued use of this file sharing platform. Unfortunately, we have learned that the unauthorized party was able to access some of Flagstars information on the XXXX platform and that we are one of numerous XXXX clients who were impacted.
Upon discovery, we acted immediately to contain the threat and engaged a team of third-party forensic experts to investigate and determine the full scope of this incident. After a thorough, diligent review of the data, we are now in the process of notifying impacted customers directly via U.S. Mail.
Flagstar has been and remains fully operational, and other parts of our IT infrastructure outside of the XXXX platform were not impacted. Importantly, the XXXX platform was segmented from the rest of our network, and our core banking and mortgage systems were not affected.
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| 06/30/2021 |
Yes |
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- Trouble during payment process
|
|
Web |
Servicemember |
|
In XX/XX/XXXX, I made a payment to Flagstar in the amount of {$1200.00}, to be applied to my escrow account. The money was misapplied : 1 ) a part was applied to a future payment ; 2 ) the balance to the principal. This was NOT the direction I gave when making the payment. I continued making my payments timely and in full, not realizing that the payments were ahead because I often make extra payments per year to pay down the loan balance. Now a year later I learn that the {$1200.00} was NOT applied to escrow, resulting in an increase of my monthly payments from {$810.00} to {$1000.00} per month. Additionally, I now have a new escrow shortage balance of {$1800.00}. I just learned this today XXXX XX/XX/XXXX XXXX, even though I have been reaching out to Flagstar for weeks trying to understand why my monthly payment was going up so much.
I feel like this company is making me PAY for their mistake. They are unwilling to correct THEIR error, but instead are forcing me to pay. I feel that people should be warned about Flagstars practices and how they do business. I am a person who pays my bills timely and do not deserve what's happening at the hands of this company.
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| 09/06/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I'm a XXXX XXXX XXXX from XXXX and I had a mortgage through flagstar bank and my payments where taken out of my check every 2 weeks and deposited into a flagstar account wich was always locked I could not touch the account. From XXXX to XXXX I made my payments then I started getting letters saying my payments was not made and I was behind but my money was being put into the flagstar savings account that they only could take money out of. Well I got so far behind and hit with late fees that I was like 20 grand behind but my account had the money in it well come to find out they sold my mortgage and didn't tell me. They wouldn't work with me to get the house back they wanted all the money. So I lost the house. They sold it for what I owed and they still are saying I owe them the money I was late on. They are the cause of me living on the streets my credit score is awful and can't get no lines of credit I filled XXXX XXXX XXXX and now I live with family with no car and I have kids. Can you please help me I feel I was victim to fraud and also victim to predatory lending and it has had a huge negative impact on my life and mental well being.
Thanks for your time
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| 09/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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I was laid off in XX/XX/XXXX due to covid-19, I was unable to pay my mortgage when I finally was able to pay my mortgage ( XXXX ) then made it a very big hassle to get my mortgage restarted, I have filed multiple loss mitigation applications and I have to call the bank every single day to find the status of anything out, they keep denying my loss mitigation application saying that I'm missing paperwork, even after I submitted everything they requested multiple times. they told me they finally approved my application and then they said I was denief for all repayment plans but did not give any reason as to why.. I'm at the last stage of tge mihaf program in the state of Michigan, i was approved for funding and the bank is just waiting on the money, they are aware of this from me and from the mihaf program who has been in contact with them. I spoke with flagstar bank XX/XX/XXXX and they said that my house was not on auction status but i have seen that it is and supposedly they had put a team together to sort out the mihaf money issue. I have talked to lawyers about filing for bankruptcy which I may have to do if they can not figure out what they are going to do
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| 11/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been trying to put a request in with Flagstar bank to remove pmi for about 6 months now. Every time I call I get a different answer and terrible customer service. Finally they accepted the application after 30 days which I had called to verify everything was correct before resubmitting since this was a 3rd attempt. They didnt tel me to send a check for the appraisal at that time or I would have been happy to do so. So after 30 days of them now having my 3rd attempt of an application they respond saying to mail a check. I mail a check and then they said it will be another 4 weeks to process. I am beyond annoyed at this point since it is another 4 months of PMI payments. The appraisal company finally calls to schedule the appraisal, I have XXXX so ask them to postpone by 10 days. 10 days later we schedule it only for them to call the day before to cancel saying flagstar bank canceled it. This is after they already cashed the check for the appraisal. At this point it has been 6 months of pmi payments that should have been removed long ago. They are just trying to collect more money and interest. Terrible customer service and completely unfair practices.
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| 08/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I do not have a escrow account with my condominium home loan and never did..
Over the years, the bank creates an escrow account with false charges such as for fire insurance. Then they pay the false escrow charge from my monthly loan payment and claim that I did not pay my payment, proceeding to ruin my credit. That forces me to make extra loan payments. I have always have made my monthly loan payments plus two that I had paid, cashed by their bank, but never credited to my account.
I contacted an attorney who said the legal cost to sue would exceed the amount of the two not credited loan payments I made, about {$1700.00}. The attorney said to go to small claims court, but the SC court said that the Bank who has been cheating me does not do business in my home state.
I have contacted the bank many times and have sent them proof that my HOA pays all required insurance for my loan. I requested a complete record of my payment record but they sent unreadable records which shows that the know that they are cheating me and maybe hundreds of their other customers. Please help, this is the third time I am being cheated. Attached are the current documents.
.
|
| 10/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I have a complaint about money removed from my escrow account by Flagstar to pay for someone else 's homeowner 's insurance.
On XXXX, {$1100.00} was paid to a XXXX XXXX XXXX for homeowner 's insurance for someone else 's unit in the condominium building where I reside. The policy had a different person 's name and didn't have my unit on it.
My insurance coverage is from XXXX XXXX XXXX XXXX. The premium for my actual insurance was paid from escrow on XXXX for {$470.00}.
Even after identifying this issue with multiple Flagstar employees who acknowledge the accuracy of this accounting of the situation, the money has never been put back into my escrow account.
I have made the following contacts with the Flagstar insurance department to get this fixed without success : XXXX : XXXX XXXX : XXXX XXXX : XXXX XXXX : XXXX XXXX : XXXX XXXX : XXXX I requested that the money be returned to my escrow account -- didn't happen.
I requested that someone in management contact me -- didn't happen.
I also requested that a formal complaint inside the company be filed for how this case was being handled -- I am unaware if this occurred since I have not been contacted.
|
| 02/03/2017 |
Yes |
|
- Application, originator, mortgage broker
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|
Web |
Older American |
|
I summit a application for a loan modification loan that was suppose to take only 3 months, after summiting different documents that was requested by flagstar bank for nearly a year, and I was told to not make any monthly payments until instructed to do so .well after 1 year I was told that my home was in forclosure and I had 30 days to moved or my furniture will be place outside, so I moved out, after complaining to XXXX and credit consumers trying to get help, I received a letter from attorney that my home was never in forclosure, they classified it as loan modification fraud and I needed to seek an attorney.this bank moved a lot of homeowners out in the streets, they were investigated and was found to have lied to some of there customers, mostly XXXX.then I notified by XXXX mortgage as to why I moved out my home and that my mortgage was turned over to them, I 'm still devastated and embarrass, I have never been late with my payment to Flagstar Bank until I was told not to send payments .im presently trying to seek help with this embarrassment.now it 's on my credit report.what do I do now? My name is XXXX XXXX, vs Flagstar Bank.please Help me Thank you
|
| 04/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
the company in question ( FLAGSTAR BANK ) is not handling my application for COVID-19 related hardship properly! they explained that im essentially / technically in debt collections during my three month temporary forbearance request and is asking me over & over to substantiate my COVID-19 hardship claim. my wife recently received a letter from her local school district job, outlining that reduced enrollment from COVID-19 related hangover ( from families whove moved out of CA or are now homeschooling ) is creating budget gaps. these gaps are to be lessened by workforce reductions, this is a traumatizing beyond our control event directly impacting personal finances! FLAGSTAR BANK is treating me like a criminal here with zero compassion for our financial situation, as i explained this is the second time my family has been through this. they will not elaborate on how the loan mitigation application, loan modification program works and whether or not its a favorable option ( given the current mortgage rate environment ). to plan ahead, i need to know quantifiably speaking how the math works on all the available remedy options post forbearance period ending.
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| 08/19/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
My mortgage account with Flagstar bank is currently in a temporary deferral status, due to the effects of COVID-19. I have been in contact with Flagstar ( online and by phone ) and provide them with regular updates regarding my status. On XX/XX/2020, an envelope was delivered to my home and left hanging on my fence. This occurred prior to XXXX. It was discovered by a friend, who had stopped by to pick up something I had left for her. The envelope was from Flagstar, and contained instructions to contact them. All XXXX of my children are remote learning at home during this time. This was extremely embarrassing for me and unnecessary for a number of reasons : 1 ) I have been in regular contact with Flagstar and have kept them apprised of my situation.
2 ) I am in payment deferral status, due to COVID-19 and there should be no collection attempts.
3 ) This was a collection attempt and was made outside normal hours.
4 ) Our state is under a disaster proclamation ( Illinois Executive Order XXXX ), which limits this type of contact, due to fears of spreading the virus.
The address where this occurred is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX
|
| 12/03/2019 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
A phone call was placed to XXXX XXXX XXXX and XXXX XXXX. on XX/XX/XXXX regarding a letter i received stating i had an outstanding debt with Flagstar Bank, they stated they could not tell me what the debot was for and i need to call the Bank. I then called the bank and they explained they do not have the records of my debt due to the age of the debt and i would have to order them from the collection agency if i am distributing. I thna call the agency back and spoke With XXXX whos assigned to the file, I explained I am disputing the debt and officially requested the transcripts showing the valifty of the debt. at that time the pursuit of the debt should have stopped until i received the documents requested, XXXX i received a notification from my credit monitoring app stating they had reported my debt to the XXXX prior to my receiving the documents which is a violation of the FDCPA, I spoke with XXXX XXXX and explained i have not received the docs, she explained they " sent them out at the end of last month '' which was two days ago, this has since lowered my credit score 17 points prior to me receiving the documents, I have both conversations recorded
|
| 01/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I was in the process of refinancing my Flagstar mortgage with XXXXXXXX XXXX and Flagstar sent the wrong payoff amount to XXXX costing me 14 days of additional interest @ {$16.00} a day for a total of {$230.00}.
I closed my refinance loan with XXXX on t he XXXX of XXXX. On XXXX Flagstar sent the check back to me stating that the payoff amount was incorrect. I have their payoff statement and the check that was sent was for the exact amount they requested.
I called Flagstar to inquire about why they sent me the check back and not XXXX and why the payoff amount that they sent was incorrect. The customer service agent said that an escrow payment was made after they quoted the payoff and that it is my responsibility. I agreed that I owe the additional amount, however, she could not tell me why this amount was not added to the payoff letter or why they would send it to my house and not XXXX Bank.
I have no problem paying the additional Escrow amount, however, they should refund the additional interest due to their incorrect payoff letter. The payoff check for their payoff amount was sent to them on XXXX and it took me until XXXX to payoff my mortgage.
|
| 08/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have a mortgage that is serviced by XXXX Bank. In XX/XX/2021 there was a freeze inTexas due to power outages. We have been trying to restore our house and move back in. Every check given to us by the insurance company has been meet with resistance by the Loss Draft Department within XXXX Bank. Needing the Insurance adjusters claim information, inspections, delays in receiving funds while they held them, requiring numerous calls to the Loss Draft Department and being on hold for 20-30 minutes before speaking with someone ( calls usually lasting 45 minutes to an hour ).
The last check received by the insurance company to finalize the construction has been held by the Loss Draft department for over 2 months. I have made 5 phone calls, again on the phone for hours, to hear they were releasing the funds and the monies never being released. In the interim I've had numerous contractors threatening liens on my property. i've elevated my dismay to the supervisors and now upper management.
While I'm writing this, I've been on the phone with them for over an hour. IF I HAVE RESOLVE, THIS NEEDS TO BE STOPED AND THEY SHOULD BE REPRIMANDED FOR THEIR ACTIONS.
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| 01/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Step 1 : On XX/XX/2019, at our request, Flagstar Bank, our mortgage holder, sent out a payment from our escrow account of {$1200.00} to our home insurance company. The check was never received by that company. We called and asked them to find out what had happened. The money was not refunded to our escrow account.
Step 2 Flagstar then sent out another check in the amount of {$1200.00} on XX/XX/2019, but they put a stop payment on it. This second amount was refunded to our escrow account.
Step 3 In XXXX, we called Flagstar back and asked them to ensure the money had been sent. Flagstar finally sent a payment again from our escrow account in the amount of {$1200.00} on XX/XX/XXXX. We almost lost our home insurance because of this delay.
The insurance company did receive this last payment and that was settled. However, the first payment made on XX/XX/XXXX has never been refunded to our escrow account. We have called four times. Each time, we have been assured that the money will be refunded. It is now XXXX, our escrow account is overdrawn, and Flagstar Bank has increased our monthly payments due to this shortage. We are at a loss on what to do.
|
| 10/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Our home in XXXX XXXX California was destroyed by fire on XX/XX/XXXX. Since that time we have worked extensively with the insurance company and Flagstar Bank.
Now the home repair construction is complete and the inspection results by the bank exceed 95 % completion. According to the bank 's procedures they must release all the funds so we can pay the builder and gain occupancy.
We sent the final payment from the insurance company to Flagstar on XX/XX/2019 by over nightmail with a return overnight mail envelope as specified on their website. They cashed the checks ( 1 for {$23000.00} and another for {$5000.00} ) on XX/XX/2019. Despite seven phone calls since XX/XX/2019 and receiving promises they would send the funds in the next couple of day at the end of every phone call, the money has not been sent as of XX/XX/XXXX. Just today we received a promise the funds would be sent on Monday XX/XX/XXXX.
We have made commitments to propective renters to make the house available but we can not go forward until the builder is paid. Would you please see if there is any way that you can convince Flagstar to move forward with disbursement of these funds?
|
| 10/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
This has happened multiple times. I'll use today ( XX/XX/2020 ) as the basis for this complaint. This bank routinely pushes checks I have written through my account without ever showing them pend. My paycheck however begins to pend on Wednesdays, however it is not released to me until Friday morning. I monitor my account closely, my wife is always able to go deposit money if something comes through, but I'm never given the opportunity because they run checks through overnight without ever showing them pend during the day. Yesterday and last night ( XX/XX/2020 ) I was closely watching because I knew there was a check in the amount of {$200.00} out, but it never showed up in my online banking until this morning ( XX/XX/2020 ). However, this check has now been dated for XX/XX/2020 and rejected before my paycheck stopped pending and was labeled a deposit. I have filed a complaint with a XXXX at their corporate office who told me this practice is illegal and has previously reimbursed me for the times it has happened. She instructed me to call back if it happens again, this morning when I called and requested to speak to a manger my request was denied.
|
| 03/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
We closed ( sold ) our property on XX/XX/XXXX. We were owed {$1000.00}. We did not escrow or impound, however the mortgagor applied this refund to escrow. They mailed the refund check to the old address and we never received the check. On XX/XX/XXXX I had called to ask for the tax statements and discovered the error and had to change the mailing address and they put a stop payment on the check.
A few weeks passed and no check, so I called again on XX/XX/XXXX. The representative confirmed that a new check was mailed to a correct mailing address.
I called on XX/XX/XXXX because I still have not received the escrow refund. The representative place me on hold and came back stating the the check cleared on XX/XX/XXXX. I informed them that I had not received a check and therefore someone else committed mail fraud. The representative stated there was some confusion in regard to if the check cleared or was placed in unclaimed property on XX/XX/XXXX.
I checked the unclaimed property for my state and did not see the funds there. I am submitting this complaint because I need my money and the mortgagor has not been forthright with their investigation.
|
| 02/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been trying to work with Flagstar bank for a loan modification on my home loan since XXXX XXXX XXXX. While I am behind on my payments for 2 months, I have resumed making the regular monthly payments. I have called numerous times and Flagstar bank are not assisting me in any way, outside of the forbearance option. They are not helping me to obtain a loan modification at all. It seems that they have waited until the end of the forbearance, to process and review my loss mitigation request to have my loan modified, leaving me no time to make an informed decision on how I will be able to pay back the 2 months mortgage that I am behind on. The hardship happened due to a job loss XX/XX/XXXX, I then needed to assist with my elderly mother who had a serious issue with XXXX/ XXXX, XXXX, had to move her from the XXXX XXXX in XXXX XXXX XXXX to be closer to my sister in XXXX XXXX It has been really difficult couple of years. Please assist me in getting Flagstar Bank to give me fair options for my loan modification. I have excellent credit scores -ranging above XXXX. And I do not want my credit to be affected by unfair practices made by Flagstar Bank
|
| 06/26/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
InXX/XX/XXXX, I got behind one month on my mortgage payment with Flagstar Bank, due to a financial hardship on my job. Flagstar Bank employees set me up on a Home Affordable Modification plan without discussion the details. I signed the modification plan and submitted it back to them. In XXXX of XXXX, I attempted to sell the home and found that there was a lien on the mortgage for {$34000.00} to Federal Housing Authority. This was never explained to me, nor did I have any knowledge of it. I was only behind one month on my mortgage note. If this had been explained to me, I would have never agreed to this. I have the document they sent to me to signed, there is no mention of borrowing {$34000.00} from FHA. I contact them to see what happen to the fund they borrowed? They told me it was used for the modification and the remainder was applied to my loan. I did not see my loan decrease. therefore I am requesting that this matter be investigated. I paid FHA back the {$34000.00} from my life saving in cashiers check. Therefore I am requesting that my funds be returned to me. This type of practice is wrong and manipulative and should not be tolerated.
|
| 03/26/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
In XX/XX/XXXX I called Flagstar Bank to resume payments from the forbearance. They let me know that I qualified for the deferred back payment plan. They instructed me that I will be receiving the paperwork within 2 weeks and to notarize it and send back with payment. I contacted them again with the 2 weeks and they said it has not gone out yet but I should be receiving it shortly. Then I called them again on XX/XX/XXXX and was told the same thing. I called seveal time in XX/XX/XXXX and XX/XX/XXXX and the continue to be stalled and say they are still doing the title search. This went on for two months. I called them a total of 13 times. Then on XX/XX/XXXX they said there was a mistake and I have to start the process over again. So I started the process over again and they stated that I will be receiving the paperwork within 12 days but once again I still have not gotten any paperwork for the deferred payment ( I forgot the name they called the deferred payments at the back of the mortgage ). Nor have anyone ever reached out to me concerning this matter. But they would give me mortgage statements saying I am in default and the total amount due.
|
| 01/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Hello, my loan is financed through FlagStar bank. I have been trying to wrap up my forbearance and start making payments again since XX/XX/XXXX, and have been unable to do so due to multiple bank errors, and delayed processing on part of the bank. I would like to file a complaint and have this escalated somehow so that I can just resume making payments and bring my account current as soon as possible. I have detailed records of my interactions with the bank that I would be glad to provide.
I have attached my hardship letter provided in XX/XX/XXXX that summarizes the interaction up to that point. I have made a large ( {$4800.00}, XX/XX/XXXX ) payment at the banks demand in order to continue to process my deferral, and continued to contact the bank weekly to wrap this up since then, and feel like I am getting nowhere. For example, I am supposed to have a single point of contact ( SPOC ) with knowledge of my account, but ended up talking to someone new today with no knowledge of my account ( same as nearly every time they call me ) who said she would escalate the issue and call me back ( which is what they usually say ). Thanks for your help.
|
| 04/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar bank is trying to charge a " property valuation fee '' to remove my PMI, though I have paid more than 20 % of my home 's original value. Flagstar bought my loan from another company, who did not have this policy in place.
On XXXX XXXX, 2021 my husband sent the letter requesting PMI be removed.
I called about 10 days later to check in. They had received my letter but not made a response, and said I would receive a letter.
On XX/XX/XXXX, I called again. They emailed me the letter, whereby they asked for {$150.00} fee mentioned above. I verbally disputed this on the phone call and asked to see where I was obligated for this fee, as I had met my obligations by paying down 20 % of the original value. The clerk said I would receive a phone call from the proper department in 3 days. This phone call never came and they did not provide the original disclosures from the initial loan originator justifying the fee.
It is unfair and unethical that Flagstar charge me for what I'm entitled to, and XXXX, to drag the process out, all the time collecting PMI after I asked to have it removed, which should have occurred on the XXXX statement.
|
| 04/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I put my home on forbearance over 9 months ago and tried to take it off and they renewed it without my permission. I have tried to resolve it and have called them over 45 times in the past 9 months with no resolve yet. I have been told so many things and so many different answers its unbelievable. I just spoke with them today and was asked all the info again and then was put on hold to escalate the call but before she places me on hold she said it is my fault that things are getting goofed up because I am pushing buttons?? and once again no one came back on the line.I called them on XX/XX/XXXX and was told again that a letter would come saying that the loan amount balance would be placed at the end when I sell the home yet I never received the letter. I was told back in XXXX of 2021 that it would take 4-6 weeks to resolve the issue and I have been trying this whole time calling over and over. It is Flagstaff bank and I am so frustrated I have cried many times. What can I do? I would like other purchasers of homes to be aware of who they are using because this has been a nightmare. I have perfect credit and never had a problem like this.
|
| 07/19/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
after many times contacting my mortgage company and explained my hardship situation with them and all problems i have since i lost my husband who supported me and we lost all our assets in XXXX and sending all my required documents to the mortgage company the mortgage company does not show flexibility and still asks for the same items which isend more than 5 times and doesnot seem to cooperate with this issue and problem of my mortgage hardship to reduce monthly payment of my mortgage and i we are in a very difficult condition becuase of economy situation and lost all our assets and all belongings that we had and loss of income and covid 19 problems issue not able to make any source of income becuase of this pandamic and mortgage company already knows about all these still refuses to show flexibility and compromise and we are in very difficult financial situation and not able to make full payment of the mortgage unless the amount of mortgage shall be reduced monthly greatly apreciate your help and assistance with this issue to have mortgage company come up with more flexibility and reduction of our mortgage monthly payments thank you.
|
| 06/03/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
I applied for an FHA refinance on my home with possible cash out for home improvements at the end of XXXX XXXX through XXXX XXXX XXXX. I currently have a land contract which has a balloon payment due in XXXX XXXX. It took until XXXX XXXX until I was approved for the refinance. Then we had to get the approval for the cash out. The underwriters through Flagstar Bank started to ask for clarification and more paperwork, some of which had already been explained and/or sent to them. This went on for XXXX months. On XXXX XXXX, XXXX, XXXX XXXX XXXX advised us that Flagstar Bank had denied our refinance. This has caused us significant hardship because we are under a time limit due to the land contract balloon payment being due In XXXX XXXX. I feel XXXX months is excessively long to wait for a decision on a refinance. I had the necessary credit score. If they would have given me their decision in a more reasonable time frame, I would have been able to correct the issues that caused them to deny the loan. Now I have less than a year to correct the issues and try to refinance the home. This is causing me significant hardship due to this delay.
|
| 10/18/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I spoke with Flagstar representative, XXXX who was unable to resolve my issue, then I was transferred to XXXX. XXXX told me he would work to update the system to reflect my request for payments to be applied to the months I specifically requested when I mailed the checks. Sometime in XXXX or XX/XX/XXXX I called and requested my loan to be brought out of Forebearance and requested to resume making monthly mortgage payments.
I fulfilled my obligation as agreed upon to make 3 payments for the months of XXXX, XXXX, and XXXX, then have my loan modified.
I feel like I am being penalized for trying to keep my home out of Foreclosure and resume making payments online without having to spend extra money and time by sending payments via Certified mail.
This is an extreme inconvenience and causing more unnecessary stress.
I request my VA Loan be immediately processed for modification so I can resume making monthly payments online.
As of today, XX/XX/XXXX after speaking with XXXX, XXXX Representative the system does not reflect my loan payments were applied correctly as requested again and my loan remains in forebearance.
|
| 04/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our mortgage was sold to Flagstar Bank in the spring of 2019. We have never been able to get our insurance payment included in our escrow payment even though we had it setup this way with the original lending bank. Flagstar continues to collect escrow payments that include money for insurance but we can not get Flagstar to setup the insurance portion of the escrow account. Both our insurance agent and myself have faxed, emailed and used the insurance link provided by Flagstar to upload the requested insurance documents. Between our agent and myself we have done the requested sending of documents in excess of 10 times. None of these attempts has resulted in Flagstar setting up the insurance portion of the escrow. We ended up paying for the insurance with our own funds last year and then waited for Flagstar to perform escrow analysis and refunded our overage ( should have been used for insurance ). It is impossible to get someone with any knowledge to take care of this issue, I call speak to someone and take their name and when I call back a few weeks later the person is no longer with Flagstar and insurance is still not setup.
|
| 04/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Around XXXX I got messed up with XXXX XXXX and they cancelled my home insurance. I was not made aware of this until XXXX At that time i went and purchased insurance from XXXX XXXX for my residence around XXXX was notified by mortgage company ; [ flagstar bank XXXX XXXX XXXX Arizona ] that they needed a copy of my home insurance which i sent to them. they sent a response back and said they need coverage for the XXXX thru XXXX or they would provide forced insurance for a past date, they offer for me to get myself however no insurance company will provide coverage for past dates> They have shown a negative amount in my mortgage account for this forced insurance for past time when nothing happened and when certainly i cant get coverage for a past time occurance is this legal the forced insurance amount is {$1000.00} which provides not benefit to them or me? Since the forced insurance company is a subsitiuary of the bank it is a method to make money in house with no risk There is no doubt my insurance lasped however i corrected as soon as i was made aware of this and doesnt this qualify for taxation without representation too? >
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| 05/12/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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I am XXXX representing some client 's of mine and they are going through a short sale. The bank who holds the loan is Flagstar based out in Michigan. I met the owners in XXXX and have had all necessary paperwork prepared and submitted since XXXX and have heard nothing from the bank. I call in to a service rep about once a week and they give me same update. They say the processor who 's name is XXXX XXXX has n't gotten to it and there is no update. Everytime I speak with the short sale rep they say she will call me to provide an update but never has once. I have emailed her about 3 times as well. I put my complaint into the bank and of course received nothing back from them. My client 's fear is that the bank is just skipping the short sale step and going straight to a foreclosure. She does n't want them to show up one day and have all of her stuff be thrown out on the lawn. I have all the necessary documentation about my client 's situation and why she ca n't pay mortgage anymore. Please advise what we can do about this situation as we have had paperwork prepared for four months now and have n't heard one thing from the bank.
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| 11/05/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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According to the HPA, I should receive automatic PMI termination at 78 %. I asked the company to consider such termination at 80 % and they insisted that I submit a written request which I did. They then told me that they never received my written request.
Then at 78 %, I was told that it wouldnt be terminated until XXXX XXXX as my payment is in arrears. A mortgage payment in arrears has nothing to do with the HPA and PMI termination. As long as the borrower is in good standing, which I am as I have never been late or in arrears, then a request with an appraisal should be honored by 80 % LTV request or automatically at 78 % LTV. The fact that the bank escrow department management told me that I have to wait until my monthly XXXX XXXX payment, although I am currently at 77 %, reveals that this may be a systemic issue with this bank and should be reviewed by your examiners. PMI requested or automatic termination has nothing to do with the payment being arrears XXXX dependent only on good standing and the LTV at the time, 80 % and 78 %, respectively. Since XXXX XXXX, I have been at 78 % LTV, yet I keep being charged for PMI.
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| 03/29/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I represent a company by the name of XXXX. in XXXX Ca XXXX. We just received an email from Flagstar Bank in XXXX Michigan with the following message.
Dear XXXX, Flagstar Bank has conducted a Management Review of your status as an eligible Escrow Agent. Based upon our analysis, we have made a business decision to exclude your company from our eligible list.
It is Flagstar 's policy not to discuss the basis for its decisions.
Thank you Flagstar XXXX Support Specialist-Funding XXXX MI XXXX All settlement agent approval docs and questions send to XXXX Call funding support assistance at XXXX, follow the prompts We are a very reputable company and we work closely with buyers and sellers in California. For a lender such as Flagstar Bank to force us to cancel an escrow that we have already completed XXXX % of the work needed is unconscionable. For the benefit of the buyer and seller on this transaction, we will cancel this escrow so they can close with another company, but this act by Flagstar Bank will damage future business. At the very least we should know why they so we have an opportunity to correct any issues, Thank You
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| 01/24/2019 |
Yes |
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- Trouble during payment process
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Web |
Older American |
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I have written, called Flagstar Bank , FSB regarding my status as a XXXX veteran and its refusal after multiple contacts by myself to stop escrowing property taxes that my city/state has granted me an exemption from.
Our local tax authority here in XXXX XXXX meets several times per year to review documents received from the XXXX veteran proving his or her qualification for this benefit. Apparently in early 2018 I either missed a submission of this proof or it was lost somewhere before reaching the board. It has since been approved.
I am including copies of documents received from XXXX XXXX indicating I am exempt from these taxes and they should stop escrowing for them. The improper escrowing of property tax I do not owe is costing me approximately {$350.00} more PER MONTH, I would like them to return my house payments to the amount we budgeted for when we signed the documents for the mortgage which was {$1000.00}.
I provided documentation to Flagstar Bank on XX/XX/2018 as requested to enable them to do a new escrow analysis, and I have not received one as of yet. The last escrow analysis was run on XX/XX/2018 2018
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| 07/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am paying extra principal and on an every two week payment plan, and I am trying to get a written amortization schedule. I sent my request in writing only to be told via e-mail on XX/XX/XXXX that I must call.
I called today and spoke with someone in Customer service. She told me to go online and there was a calculator there that I could use, so I kept her on the phone so that she could help me, only to discover that the calculator could not compute this for my situation. I asked to speak to a manager, and received XXXX ( who can not give out her last name ), Escalation Specialist, # XXXX, who also could not assist.
All I want is a written amortization schedule showing how this loan will be paid off over time by making my every other week payment and extra principal. I was told that they could not give me this in writing because it would be an estimate. That makes absolutley no sense since this is a fixed loan, paying it a fixed way, with a fixed interest rate and a fixed amount of extra principal.
Is something being hidden by Flagstar that they can not show? It is very odd.
I will appreciate your assistance.
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| 09/18/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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Mortgagee letter XXXX dated XX/XX/XXXX, XXXXPage three ... .states, " Mortgagees must inform Borrowers suffering financial distress that these additional resources may be available through their state. '' However when I speak with representatives at Flagstar, they indicate that they have no knowledge of the HAF. I spoke with representative from Flagstar on XX/XX/2021, XX/XX/2021 and XX/XX/2021. Each time I engaged the representative regarding my intention of applying for HAF funds through the State of Texas upon implementation of the program, not one of the representatives had knowledge of the HAF in clear violation of the Mortgagee Letter references above. I can not enter into a good faith conversation with Flagstar on a path forward since my Covid Forbearance will be expiring on XX/XX/2021. Using Flagstars ' guidance i have started the reinstatement process. From my research ( US Treasury Website, HUD HAF Income Limits ) from a financial stand point I qualify however if my loan is fully reinstated prior to the program opening much less my potential approval it will be too late since I have fully reinstated my loan
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| 04/24/2015 |
Yes |
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- Settlement process and costs
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Web |
Servicemember |
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we applied for streamline refinance with XXXX XXXX XXXX, at the present time our loan was with Flagstar Bank. They sent us a payoff statement, which was paid by XXXX XXXX to the penny, now they are saying there was a XXXX short. We had XXXX in our escrow account. the closing was handle by a lawyer. How can they say there is a shortage after the loan has been paid in full according there letter of payoff. At this point they have taken the XXXX out of our escrow account without our permission. Our lawyer has written them XXXX letters which at this time he has had no response. In XX/XX/XXXX they said we had XXXX shortage in escrow, which we paid even thow the could n't or would n't tell us where the shortage money went. Now after closing on the loan they are saying there is a XXXX shortage.How can they say we owe more after the loan has been paid, by their figures.
They are saying it needs to paid to complete payoff loan, complete the property lien release, and release the lien from our credit and/or avoid reporting to the credit bureaus. This last letter was written on XXXX XXXX, we received the letter on XXXX XXXX.
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| 09/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a mortgage with Flagstar Bank. I have no idea how this bank is still in business.
Noticed my mortgage payment has home & flood insurance included. I already paid both the home & flood insurance in full before I closed on XX/XX/2022. I called late XXXX to address the situation the rep said she would have someone call back. ( no one did ), I called a 2nd time, the rep argued with me said it was taxes that I was paying for ( he was wrong ), called a 3rd time the rep admitted fault. She called my insurance broker who verified that I DID pay in full and gave all the info needed. The rep said she would let escrow know. I heard nothing from escrow. I called a 4th time was on hold, the line went dead. I emailed the company no email back. I called to make an appt in person with the bank was told I had to call the branch. I called the branch no answer, so I left a message, recieved no call back. I gave a bad review on XXXX they messaged back said to use XXXX to get ahold of a supervisor, I did, no response. And here I am, with nothing resolved, no manager to speak to. This is past horrible. I just need this fixed.
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| 12/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have called 7Seven times to get this corrected and have spent over 15 hours of my life on the phone with over 18 FLAGSTAR service people. I have been told something different by many of the Flagstar support staff that I have talked to. I have been assured every time that the problems will be cleared and every time NO CHANGE IS MADE.
I have escalated my request directly to an Escalation Specialist TWICE, still wo ZERO resolution.
Issue 1 Flagstar took out a Hazard Insurance XXXX policy on my unit for {$1600.00} IN ERROR o This is a townhome and I cover studs in and have the XXXX contents insurance for that o There was no requirement for me to provide XXXX insurance ; according to at least 2 of the people I have spoken with in the past 3 months o Regardless I have TWICE sent in the proof that my XXXX did indeed have insurance for the whole time my loan has been with Flagstar Issue 2 Flagstar has scheduled my contents insurance that I pay directly to XXXX [ XXXX ] to be paid out of escrow o I pay this DIRECTLY to XXXX it DOES NOT GET PAID FROM ESCROW and should not be showing as projected to be paid from escrow
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| 10/14/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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Flagstar stole my home!! The company approved for me to sell the home multiple times to avoid foreclosure after I lost my job. I had a closing date and moved it several times after they came up with excuse after excuse to keep me from selling the home. Now I have a foreclosure on my credit. The company acted in bad faith with high interest rates, fees, and lies over the phone about helping me to keep my home.
Flagstar approved the sale of my home in writing to avoid foreclosure. Then they sent multiple letters saying documents were missing. The same documents were sent multiple times. I experienced multiple delays and was promised that everything was in order right up to the day of foreclosure. They approved and then disapproved the real estate agent without explanation. I asked to appeal and they said they would have someone call me, but they never did. So, I got a new agent and they said they were processing approval for the sale to a different buyer, then delayed and never processed. Even though customer service said they did, nothing was done. I spoke to agents, supervisors, and everyone I could to no avail!
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| 02/09/2016 |
Yes |
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- Loan modification,collection,foreclosure
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|
Web |
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I have a mortgage through Flagstar Bank that I feel behind on in XXXX. I began a modification process in XXXX XXXX and was placed on a trail period with payments {$100.00} more than original payments. After successfully making XXXX payments I was told paperwork would be sent in the mail regarding the modification. I received a packet that contained documents to be signed by a notary and a witness with a due date just days after receipt. After reviewing the documents it was obvious that no previous payments were credited to my account. Additionally, I was asked to pay closing costs, an additional {$40000.00} for my home and to start the 30 year term over again. I called today to make another `` trail period payment '' and to discuss the issues I had with documentation when I was told that my file was closed and I would have to reapply for a modification. I was told that my home was going back into forclosure process and they were not able to take my payment. My " single point of contact '' was not available to communicate with and I was forwarded to a voicemail after asking who I could speak to about these issues.
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| 10/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On or about XX/XX/XXXX I received a final payoff notification of our new mortgage which I had requested. The payoff was calculated for payment as of XX/XX/XXXX and the address to which payoff was going was in-state approximately 100 miles away. On XX/XX/XXXX I withdrew the requested funds and purchased a money order as instructed and mailed the check immediately. On the morning of XX/XX/XXXX the check was returned due to insufficient funds even though the amount was what was requested. I called immediately and through much confusion was finally told that the payment was not received/processed (? ) until XX/XX/XXXX and therefore was nonsufficient. I will not believe that it took 2 weeks for that check to arrive but they only argued that it was late and it was my responsibility to have it there on time and they would not even consider the date stamps from the USPS showing pickup/delivery. I now have had to travel 15-20 miles back to the Credit union to cancel the check and draw a higher amount due to additional interest as well as pay an additional {$25.00} to wire the funds to eliminate any further problems.
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| 04/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My complaint relates to the mishandling of escrow account funds.
Since the loan origination in XXXX the escrow account was not setup correctly. In the closing documents it clearly states insurance funds are not to be included. My account payment was setup for auto payment and the oversight of being charged the insurance funds wasn't recognized until XXXX of XXXX. Since that time I have made nearly 100 calls to have this matter resolved transferred from the departments of escrow, insurance and general information.
For almost a year I have been speaking to XXXX, a Manager/Supervisor almost weekly to try and resolve this matter. All of the said documents and calls are documented on their system. XXXX has been nothing but patient and helpful in resolving this matter but it is on the back end of their company that is not doing the work to correct this matter. Most recently after a so called review of my account they refunded me {$50.00} for escrow but failed to correct the initial error of charging me for insurance and failing to refund me the {$780.00} they paid for insurance that they should not have done.
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| 08/29/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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Under HARP, I had negotiated a refinance with Flagstar Bank and received an email saying I was " Approved '' with a " Commitment Letter '' as attachments to the email in 2010. I also received a letter through the US Mail saying Flagstar Bank was " committed '' to helping me keep my home. However, before any payments could be made at the lower interest rate I received a phone call from Flagstar Bank saying the refi loan was not approved.
I had never been behind on my payments and was not asking for a principal reduction, just simple refinnance to lower interest rate. After continuing to press the bank for two more years to lower the interest rate and live up to their agreement, I was finally forced into giving up the home. Had the payments been lowered with the refinance, it would have lowered the monthly payment by over {$200.00} per month, making it an affordable $ XXXX.
Flagstar Bank has paid millions of dollars in fines for treating people like me in the manner i described and forcing them into foreclosure. I feel that I am due and eligible for damages from the monies they have paid for their actions.
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| 09/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Flagstar Bank has not refunded me my escrow balance of {$1800.00} after multiple attempts to get them to do so. I first called them on XX/XX/XXXX to ask when I would be receiving my refund and was told it would not be mailed out until XX/XX/XXXX. I contacted them again after that date and was told a check was mailed on XX/XX/XXXX and that I should wait 10 business days to receive it. I did not receive it but contacted them again on XX/XX/XXXX and was told that it may have gotten lost in the mail. They confirmed that they had my correct mailing address on file. I also explained that I am enrolled in Informed Delivery with USPS and have verified that it has not been received by my local branch. They then told me they would initiate a " ticket '' to get another check sent to me but would not specify how long that would take. I contacted them again on XX/XX/XXXX and spoke with a manager and explained that I believed they were being dishonest. I was told it takes an additional 15 business days to issue a stop payment on the check and send another. I told her this was unacceptable. I also gave my email address.
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| 02/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
Older American |
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Payments applied to Flagstar Bank loan Supervisor XXXX have been incorrectly paid and not applied to principal on the following date listed below : each payment was in the amount of {$1100.00}.
XXXX not paid to Principal as requested XXXX not paid to Principal as requested XXXX not paid to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested XXXX not paid or applied to Principal as requested The loan supervisor refused to reapply these payments to Principal as originally request orally on recorded line and as specifically identified in every payment memo indicating principal only.
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| 07/23/2015 |
Yes |
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- Loan modification,collection,foreclosure
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|
Web |
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Unfortunately, I currently have a loan that was modified with Flagstar Bank. According to Consent Order XXXX, I should receive have received information about being added to the list of consumers defrauded by this company. The Order purports that Flagstar made it hard for mortgagees to receive these modifications and once they did receive the modifications, they paid months of trial payments when only 90 days was sufficient by law. I started the modification process XX/XX/XXXX, but did n't receive the finalized paperwork until XX/XX/XXXX. During the process I had to filed bankruptcy in order to keep the modification process going forward, because Flagstar and it 's Georgia lawyers illegally proceeded with the foreclosure process even though I was in the middle of the modification process. After the modification was approved in XX/XX/XXXX, I made trial payments up until XX/XX/XXXX, six months. Three months longer than necessary. I would really like for someone to look at my files and help me understand what really going on. My modification documents show an excess of arrears that makes no sense at all.
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| 12/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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My husband left XXXX where his job was due to covid-19 job closure. now he has been back home and I have been working Full time at XXXX XXXX XXXX and I am a XXXX that now have been paying most of our bills. My husband receives a pension and now we have been trying to come out of the forbearance for the last 6 months. while or debt is adding up we have only been asked time and time again to upload documents which we have. I feel Flag Star Bank is not being honest with us. I in good faith sent in XXXX that I saved to help take down the forbearance balance. I was not appropriated correctly and we are still in debt. We are asking for some out side assistance. During a serious storm of 2020 and with the staying home more I noticed black seeping through the walls upstairs and my kids started having nose bleeds, we had a environmentalist exam our home and was told to get out quickly, so now we are in a camper on our property due to farm animals we can not leave. We have insurance money held up at flag star insurance department to fix our home and can not due to they have not released it to us. We need help.
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| 02/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I had asked Flagstar Bank to sunset the property tax and homeowner insurance portions of my mortgage escrow account, since the closing papers gave me that right. The company refused. I complained to CFPB ( XXXX ) and received a letter from an XXXX XXXX XXXX from the Office of the President stating that because I had a XXXX XXXX loan, I could not sunset those escrow portions.
This was a surprise to me, since I had never had anything to do with XXXX XXXX. I called XXXX XXXX, and they said they had no record of me. Upon calling Flagstar on the inaccuracy, they had to admit mine was a conventional loan, but they still refused to sunset -- and they even cited the same XXXX XXXX restriction chapter and verse about loan-to-value ( LTV ) ratio not being 80 percent or less. This time, the excuse was I had private mortgage insurance ( PMI ).
I'm getting tired of Flagstar 's Excuse of the Month over imposing an inappropriate XXXX XXXX restriction on my conventional loan. Their customer service department is anything but. They just throw up rationalizations, however inaccurate, and say no to everything.
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| 06/14/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
|
Flagstar Bank is who my mortgage is through. I was supposed to have a Covid loan modification done in accordance with the CARES Act. I completed all of the requirements including making a higher modified payment amount and have been told that my loan modification is in underwriting waiting to close for the last 5 months. I found out today ( XX/XX/XXXX ) that it is not in underwriting and that they have been marking my loan as delinquent since XX/XX/XXXX because my documents were received too late. I was initially told that I was missing the suffix from my legal name in a signature and they were sending back new documents to sign. They were returned via XXXX the day after i received them. I have called more than 20 times checking the status and not until today have I found out an accurate status. The escalation specialist " XXXX XXXX, Employee # XXXX '' said he would put the process in motion to get this corrected. I honestly feel as if Flagstar is making an effort to take my home from me. And considering the massive fraud they committed and were convicted for in XXXX, it wouldn't surprise me.
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| 02/05/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Public record information inaccurate
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Web |
Servicemember |
|
I do have had a medical problem. Ive got a XXXX and not able to work. I have asked bank of Flagstar ( its mymortgage bank ). They did guide me by writing letter to say that in order to eligible for the hardship program you must NO PAID the mortgage atleast 60 days! so, you are not eligible for the program because you still pay it on time!!! I have followed the guide from the bank that holding money in the bank and not paid mortgage with hopefully that my application of hardship program is considered for approval. Unfortunately, the bank has cheated on me about that. I have complained about this and keeping paid mortgage on time. Until now I always paid it on time ( for over 10 year ). I officially request and say hat the flagstar bank has made this mistake happens! By letting customer misunderstood about the program and get the bad credit score ; so, they have got responsibility to correct my credit score. It is not my fault. I have kept payment for my mortgage on time always, I believe. Please, help me out from the trap of the flagstar bank. I do appreciate your help and thank you very much.
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| 03/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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|
It took Flagstar Bank 85 days from the time I applied to refinance my mortgage with them ( XX/XX/XXXX ) to the closing date ( XX/XX/XXXX ). The process was rife with delays on Flagstar Bank 's end, and their delays and mistakes cost me substantially in terms of the interest rate I ended up with ( I was originally locked with a rate of 3.375 % and ended up having to accept a 4 % rate because interest rates were heading higher ). Here is their " resolution '' of my original complaint : " A review of your account determined that a delay occurred when a revised closing disclosure was sent to you. You received the closing disclosure reflecting updated terms ; however, the terms were not locked. We apologize for any confusion or inconvenience this may have caused. '' I specifically instructed them not to do anything to delay the closing of my refinance before they sent me the " revised closing disclosure '' referred to above, so the fact that they did that and negated my rate lock is totally on them. Unless Flagstar Bank steps up with a more fair resolution, it seems my only option is to sue them.
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| 12/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
|
We sold our home on XX/XX/XXXX. Flagstar Mortgage was by law supposed to refund our escrow balance of over {$5000.00} within 30 days. We contacted them on XX/XX/XXXX and found out that the check had been mailed to our former address, and was not forwardable. They agreed to re-issue the check. We contacted them again on XX/XX/XXXX when we still had not received the check, were again told they would re-issue the check, and that we would receive within 3-5 business days. We contacted them again on XXXX when we still had not received the check, and spoke to a Supervisor. We asked him to wire transfer the funds directly to our checking account ; he said he could put a stop payment on a check he said was issued on XX/XX/XXXX, but that we would then have to wait another 2 weeks for them to make sure that this check did not clear, before they could accommodate us. He suggested we wait another 24 hours to see if the check showed up. I told him I would do this, but that this would be my last phone call before taking action against his firm if the check did not show up. It did not show up again today.
|
| 05/29/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Two months ago, Flagstar ( dba XXXX ) sent me a letter telling me that my second mortgage was due and payable, that it was a balloon payment, ( I was not aware that there was a balloon payment due ) when I got this loan they told me that it was interest only, but that I would be paying down the principal. In ten years I have paid the principal down XXXX, they are now telling me that the loan balance is XXXX, the original was XXXX. I have talked to them countless times, they now tell me that I have until XXXX XXXX, 2015 to pay the balance or they will foreclose on my property. I am XXXX years of age and do not have XXXX to pay them, when I asked about the hamp program they said they would send me the papers for it, ( I talked to XXXX people who said they would send them, they did not. ) Last week I spoke with another lady who did send the papers, but told me that the loan would be going back to Flagstar on XXXX XXXX, 2015. After paying over XXXX on this loan they should be willing to negotiate a settlement, but I can not speak to a person who handles this. I do need some help here. Thank you
|
| 01/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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We were on a Covid Forbearance plan with Flagstar due to job loss. I received monthly statements and checked their website frequently.
I found a new job paying less and we made the decision to sell and purchase a smaller, less expensive property.
I spoke with a Payoff Agent at Flagstar and asked if I could add the amounts I saw on my statements in order to get a rough payoff estimate. She stated I could. So I added the escrow and principal and used that as a rough idea when house hunting.
Once we were under contract with sale of our current property and purchase of a new one we requested a payoff report. The report came in {$40000.00} higher than anticipated due to accrued interest that had not been disclosed on our monthly statements or on the website.
I called to speak with a Payoff Agent at Flagstar and he informed me that interest still accrues while in forbearance and I should have known it was that amount.
I was aware it accrued, however it is not listed anywhere for me to see or anticipate the amount.
This lack of transparency has caused issues with purchasing a new home.
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| 04/01/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Servicemember |
|
In XX/XX/XXXX and as of today Flagstar Bank holds my mortgage. In XX/XX/XXXX Flagstar Bank placed my property into foreclosure after making my timely payments under their loan modification ( see attachment ) and referred the matter to their Attorney 's " XXXX, XXXX, XXXX XXXX XXXX ''. In fear of losing my property I hired " XXXX XXXX XXXX XXXX '' to whom I paid over {$5000.00} in fees, only to learn from their website they was doing foreclosures for Flagstar Bank. I brought this to their attention and they quickly removed it. To no avail with " XXXX XXXX XXXX XXXX '' and Flagstar Bank charging me outrageous fees and I feel deliberately holding back, I was forced to use my retirement funds to pay Flagstar Bank Attorneys {$31000.00}. Due to illness and XXXX I fell back in XX/XX/XXXX only to go through Flagstar same actions. I paid the rears as per their Attorney 's " XXXX, XXXX XXXX XXXX '' and now Flagstar is stating they are not accepting the funds and I need to contact their Attorneys to find out why. The same I had hire an attorney for this matter just find out the status of my loan.
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| 11/13/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
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|
I applied for the FHA Streamline Refinance because I was looking to lower my fixed rate mortgage from 4.75 % to 3.5-4.25 % fixed. I called and spoke with XXXX XXXX in the Direct Lending Department. I advised him I am a former beneficiary of the Federal Emergency Home Loan Program and the FHA HAMP. At first I asked him if Flagstar Bank would subordinate to XXXX XXXX who had already preapproved me for a lower rate ; however, XXXX said that I could get a lower rate through Flagstar. XXXX XXXX had made me believe that it would be worth pursuing an FHA Streamline Refinance. Ultimately he said I do not qualify because they could only offer me a rate of 4.68 % because of my credit. Since my rate is currently at 4.75 % they would not reduce it to 4.68 % because it is too small of a change. I have been current on my mortgage since XX/XX/XXXX or XX/XX/2011 yet Flagstar still did a " Lockout '' on my house. They changed the deadbolt lock on me and have yet to reimburse me so I can put a new lock in which they do not have a key for. I do not have the key to the deadbolt lock currently on my door.
|
| 08/03/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
In XX/XX/XXXX I moved out of my home that was mortgaged with Flagstar Bank.
XXXX Loan # XXXX XXXX I rented the home until XX/XX/XXXX when my situation dictated that I could no longer afford the home to to debt, divorce, car loans, 2nd Mortgage, etc. I tried to get Flagstar bank to refinance my home at the appraised value which was {$60000.00}. They refused to help me even though my loan amount with my 1st and 2nd was over {$100000.00}. I could not make the payments and could not rent the home to recoup what I owed per month. I also fixed up the home and tried to sell it at the lowest amount possible. Nothing worked.
I walked away from the home due to these factors and Flagstar took it back and sold it afterwords. I am now trying to refinance my current home and can not because this is still showing up on my credit score because of the gap between what I owed them and what they were able to sell the house for. I received no help during my process of trying to keep the home at a reasonable amount due to the constant hurdles and road blocks put up by the finance department at Flagstar.
|
| 09/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar calculated my annual escrow statement as though it would pay my municipal property taxes out of escrow in XX/XX/2019. However, my municipality has not had an XXXX due date for taxes in at least the past 10 years ( as far back as easily-accessible public records go ). The municipal property taxes are due in XX/XX/2019. The difference between using XX/XX/2019 and XX/XX/2019 as the disbursement date results in a {$1700.00} difference in escrow " shortage. '' This calculation still accounts for the XXXX month " cushion '' Flagstar is allowed under RESPA.
In prior calls to the XXXX number, XXXX of Flagstar insists that the municipality is " a late release date city ; '' therefore, Flagstar will continue to operate as though the taxes are paid in XXXX. However, Flagstar 's practice is a violation of RESPA because it is effectively increasing its " cushion '' beyond the lawful rate. In fact, any argument by Flagstar that it should be allowed to calculate the annual escrow analysis using an XXXX payment date is nullified by the fact that it already has a two-month " cushion. ''
|
| 06/01/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
We have tried to get them to fix they way they are serving our loan and sending us documents like request for insurance for a condo policy when the original loan is a VA XXXX XXXX loan. We were contacted in XXXX of, XXXX, XXXX of XXXX and XXXX of XXXX a notice of insurance for a condo.
XXXX year in a row. This policy is not a condo policy nor is there any HOA. XXXX auto EDI flagstar bank XXXX XXXX XXXX XXXX XXXX phones az XXXX a copy of the current declaration page on XXXX to Flagstar bank and I have emailed them year after year as well as called with no resolution.
This loan now purchased by Flagstar was never in its entirety a condo policy.
This is unacceptable that I have waisted time and money off work to deal with this. There is Never a call back from a supervisor since the call center wait times are 3 plus hrs and the online, chat function is a joke with no service Representatives available in my area. Attached is a copy of my call timer on hold for XXXX mins and XXXX seconds with no answer and upon a call back a second time it took another 30 + mins to get through.
|
| 10/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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|
I Refinanced my home in XX/XX/2021 with Flagstar Bank, This repulsive process with Flagstar had taken about 18 months and approximately XXXX emails.
They continually lost my information, made numerous excuses and have no Clue what they are doing.
This is an extremely incompetent and dishonest company, who have misappropriated my funds.
Instead paying the outstanding property taxes and XXXX insurance, which I solely paid over the past 2 years, Flagstar sent that escrow check to my Ex-husband, who was NOT entitled to it, and is stated in our divorce decree.
I've had numerous conversations with my mortgage loan officer, her supervisor and the CEO office, stating they disregarded what was stated in my divorce decree, which they have in hand. Their response is " There is nothing we can do '' and Do not contact us again.
So here I sit, no escrow check from the previous mortgage in the amount of {$2200.00}.
{$1800.00} in the hole with my current mortgage.
And to top it off - Flagstar is now charging me a third time in my current mortgage to place funds in my escrow account
|
| 05/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We suffered losses from Hurricane Irma on XX/XX/2018. Our insurance company paid {$63000.00}, ALL of which have been retained by Flagstar Mortgage.
Small issues on the claim included damage to fencing, screens, siding, tree removal and haul away costs. The largest portion of the claim was to replace out lakefront dock that was destroyed in the storm.
To date we have NOT received ONE DIME from the funds that are escrowed. Per the Flagstar 's own policy, we should have received 40 % of the funds up front to start work. They have refused to cut any checks and we have paid out over {$70000.00} from our PERSONAL FUNDS to complete the work.
They refuse to accept the docks contractor 's invoice and my cancelled checks as proof of payment. Every time we contact they they want additional documents that the contractors have already provided. Further, after 3 weeks of going back and forth regarding the dock, now they want excessive documents for the minor repairs that were completed and paid for over 2 YEARS AGO - Items they NEVER ASKED FOR UNTIL I COMPLAINED ON SOCIAL MEDIA.
|
| 11/05/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
On XXXX I got a letter from Flagstar bank saying my mortgage payment went up because my escrow went up due to my property taxes going up. Soon as I saw this I called both my county and city tax offices to check if this was true and both said my taxes went down. Last year this same mortgage bank tried this on me and had my payments sky high saying my escrow account was short and I had to pay extra to fix my payments. I went and got proof and sent it to them but it still took months for them and many hours and days wasted to fix the situation. Now I am back doing the same thing again. When I asked them for proof to email the changes the first time about my escrow they didn't provide anything. After I guess me calling so many times this bank started to hang up on me and leave me on hold for long periods of time. Also they didn't want to refund my money that was in limbo because I paid them extra after fixing my escrow account. I need help with this bank because this is too much to have to deal with again. My taxes went down and they are trying to take money from me again.
|
| 03/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We have had a fixed loan which includes our property taxes and insurance. We have never missed a payment. We are going on over 9 months of an additional {$100.00} added to our fixed loan payment. Our mortgage company was at default with our house insurance and was being canceled if not payed. I took time off work to directly go to our insurance manager and have the payment directly wired. Our mortgage company said they had sent out a check, which was routed to the incorrect facility. The check was destroyed and an email documentation was sent to the proper department for confirmation. We have made several calls to confirm that there was never a double payment, refund or credit on any account. Which made us responsible for the extra amount of escrow monies added to out monthly payment. Our mortgage company has promised to take care of this. No calls returned. No credit applied. Not a word from anyone. Flag Star Bank. We have confirmation numbers, names, and our insurance/county representatives fully behind us to confirm that Flag star bank has not represented us fairly.
|
| 08/21/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I have contacted Flagstar Bank several times this year of 2021 in regards to Flagstar Bank reporting inaccurate information on all three of my credit report this inaccurate information is affecting my credit score. I was told by many of Flagstar Bank Customer service rep & managers that it is not anything they can do to correct any errors or move any money in my account to reflect corrected amounts of payments I have made or dates of when payments were made on my behalf, in due to issue being over 60 days old I was unable to challenge this inaccurate information then I was told I should have called about these items then it was too late to correct their wrongdoings now. in that, they do not have to remove or correct any errors on their behalf they stated that they also can see that I have tried to dispute some of the accounts but only two payments were correct on my XXXX credit report only # 6 late payments still stays as of today with XXXX credit report. My XXXX, XXXX credit reports are also showing # 7 Late payments which this information is not true or accurate.
|
| 07/02/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
We fell behind on our mortgage back in XX/XX/XXXX. To save our home we filed for bankruptcy. During the bankruptcy the trustee sent payments in however the bank posted them as principal payments instead of monthly payments causing us to go from 3 months behind to 10 months behind. I attempted to dismiss the bankruptcy back in XX/XX/XXXX but did not qualify. I then decided to apply for loss mitigation assistance from our lender so we could exit the bankruptcy and be on track with our payments. I have since applied once a month for the last 6 months. Each time we were either not told what was needed to complete our application or were told additional info was needed but was not provided enough time to submit prior to reaching our application closing date. We are now facing foreclosure proceedings to start XX/XX/XXXX. I have made every attempt and provided every piece of documentation needed by our lender and they still closed all 5 of our applications as incomplete. I could never get a straight answer and or could never reach out point of contact to discuss the issues.
|
| 01/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
To whom it may concern, Over the past XXXX XXXX years we have had problems with Flagstar Bank.
We submitted a loan modification in XX/XX/2021 with Flagstar bank. With the submission Flagstar requested that we quit the claim to the deed of the house in order to secure a permanent loan modification. We successfully completed the trial period with no status update. The process has been delayed and constantly prolonged. Due to the delays and not being able to get any help or proper explanation from Flagstar, the loan modification has been jeopardized. Our loan amount under the modified note hasnt been increased due to the delay. Also when we missed one payment and seemed out for help and to get a loan modification and lower interest rate we were told that we had to miss three payments in order to get a loan modification and that we did not qualify for lower interest rate. This was false. We are seeking help to finalize the loan modification. This has been a very stressful situation. As more time passes we are at risk of losing our home.
Thank you, XXXX and XXXX XXXX
|
| 03/12/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX, I refinanced my home with Flagstar Bank to payoff a {$220000.00} and a {$340000.00} mortgages to create 1 first mortgage for {$580000.00} as stated on HUD1.
Instead Flagstar Bank gave me a {$580000.00} mortgage on XX/XX/XXXX and never paid the {$220000.00} note they had outstanding on my home. All along I told them something was wrong but didn't know what since I could never refinance my home.
Through a series of transactions Flagstar Bank was a ware of the defect yet never corrected it for over 10 years and through a series of assignments and transfers tried to disguise this egregious fraud, Finally XXXX XXXX trust / XXXX have toggled the mortgage on my home back and forth for the past several years in an attempt to defraud myself even further and now have filed foreclosure against my home without ever addressing this issue with myself. Flagstar attempted to close account because XXXX of these defects several years ago only to mask it through XXXX XXXX XXXX / XXXX NMLS # XXXX
Attached is evidence and foreclosure complaint as well as response.
|
| 04/15/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
refinanced my house and ended up with flagstar Bank who let me ins. policy lapse and put forced placed ins. on which increased our payment over XXXX dollars a month, fell 2 payments behind, called and made arrangements and they refused to accept our payment.got attorney general involved and they sold our house at sheriffs sale behind our back.i wentr to a HUD approved housing counselor and the mortgage company refused to speak with them because the call was being recorded got .HUD involved and they said mortgage company had to rescind sale and do loan modification, they rescinded sale and turned around and started foreclosure again, mortgage company said go and apply for loan modification and their lawyers took us to court for eviction i called mortgage and they said sorry you should have never been told you could do a loan modification. I have the letter they sent and the application and they still refused to help us save our home. I do not understand how it is they can get away with this. we were in the middle of a loan modification process when they did this!
|
| 06/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my house in XX/XX/XXXX and XXXX XXXX XXXX has been the loan servicer. I do not have any issues with XXXX XXXXXXXX XXXX. When I came back from a 1 week vacation on XX/XX/XXXX I had a letter from XXXX XXXX stating that my Loan Servicing is being transferred to Flagstar Bank. The letter has a notice date of XX/XX/XXXX. The letter states that as of XX/XX/XXXX I should send all payments to the Flagstar Bank. My payment is due on XX/XX/XXXX. It is XX/XX/XXXX and there are only 3 more business days until my next payment is due. I have not heard anything from Flagstar. I proactively went to their website and tried to register to set up payments but I am not in their system and was unable to create a login. I find this unacceptable. I do not think it is reasonable for me to have to get a payment to a new servicer in less than a week nor is it acceptable to be left in the lurch about what is happening. The following is the contact information that XXXX XXXX provided for Flagstar Bank.
Flagstar Bank Customer Service Department XXXX XXXX XXXX XXXX, Mi XXXX
|
| 01/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Over the summer we worked to refinance my house in XXXX, MA.The mortgage was shortly thereafter sold to XXXX XXXX and there was no issue In XXXX it was sold again to Flagstar Bank. The loan agreement that I signed when we did the closing said that there would be a penalty if we did not pay the mortgage by the XXXX of each month. I always pay by this date which works better than the first of the month because of when our pay periods fall. I've been a homeowner for over 20 years and have never had a late payment. Ever since Flagstar Bank has taken over the mortgage, they call and harass us for payment before the XXXX ( most recently on XX/XX/2021 ). I've tried pointing to our loan agreement, but it has no impact. Isn't this a violation of the lending agreement? I talked to XXXX XXXX my closing attorney this morning ( XX/XX/2021 ) and she reaffirmed that the grace period is in the signed loan agreement. I want to make sure that there is no way for this to negatively impact our credit, but I also want to make sure the loan agreement is honored by the new lender.
|
| 06/09/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
After reinstating my loan with Flagstar Bank in the amount of {$89000.00}, which was obtained through the law offices of XXXX XXXX, hired by Flagstar Bank, stated that this would bring my loan current. This amount was paid with cashier 's check on XXXX XXXX, 2015. I made my next mortgage payment of {$5300.00} for XXXX ; however, on my XXXX mortgage statement it shows additional fees of {$1200.00}. I called Flagstar and inquired about this and I was told that Flagstar does not have to disclose additional internal fees in the reinstatement fees. This is totally unethical for a lender. We as borrowers assume that the reinstatment fee is it and we have for-filled our obligation in good faith and then the lender imposes additional fees, at their discretion, after they stated that a certain amount will clear our past due obligations and bring all monies current. This practice needs to be scrutinized by the federal banking regulator bodies to stop this in the future. When XXXX is told that this amount will reinstate the loan to a current position, that should be it.
|
| 05/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Dear Creditor, I am submitting this letter because I need to have my account updated as it is being affected by LATE CHARGES. I lost my job in XX/XX/2017 and was able to keep my payments up-to-date for over an entire year. I contacted you all multiple times for help but was not told about the modification program until I was already months behind. However, I was approved and given a modification to pay XXXX per month for 12 months. Those payments were made on time. Then, at the end of the 12 month period, I paid over 11,000.00 at once-even though I could not afford it but did not have a choice.
I have late payments for 12 months on my XXXX, XXXX, and XXXX accounts. I was approved for the modification and it was paid ON-TIME so I am unsure why my account is still appearing negatively. I want to stay with FLAGSTAR BANK, however, if this situation isnt rectified, then I will be forced to apply for another mortgage company so that I may start fresh.
Please assist me with updating my account so that it may include on-time payments.
Respectfully, XXXX XXXX
|
| 03/03/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I went through the loan modification process with Flagstar bank and my modification was approved with my new mortgage amount. My agreement from Flagstar bank and signed by XXXX XXXX on XXXX XXXX, 2016 as a true and certified copy. Since my new agreement, I have been making my payments on-time and I still receive collection calls from the Flagstar XXXX XXXX at XXXX, today I have receive a call from XXXX. I have informed Flagstar 's employees XXXX that I have a new agreement in place, have made my payments and request the calls to cease but they have failed to do so. I have repeated ask if they kept notes in their system on the previous calls since it is " recorded for quality assurance '' and it is apparent to me that XXXX do not keep a log of the calls that they have made to me since I had my XXXX Modification Agreement XXXX signed and approved. This action by Flagstar is gross harassment when they call my cell and home phone. If I have any legal standing to take action against Flagstar and XXXX please advise me. Attached is the XXXX to support my position.
|
| 05/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX I contacted Flagstar as I received a new statement increasing my mortgage payment from {$1600.00} to {$3400.00} due to real estate taxes. I submitted taxes for the year of XXXX since this was a new construction we only received one bill which was {$9000.00} but then I sent a corrected bill for {$8000.00}. My yearly tax is {$8000.00}. In XXXX the first installment is 55 % of {$8000.00}. The bill sent to {$4400.00} for first installment. The second installment is 45 % of {$8000.00}. {$3600.00}. This mortgage company is calculating my taxes to be $ XXXX. I called spoke to a supervisor and she said she would submit to the documents to escrow department to recalculate. They are adding the entire tax of XXXX and the first assessment of XXXX. I cant make the requested payment and Im afraid that my mortgage will desfavorable. I also reached out to a local flagstar originator and he was able to forward correspondence to me when I reached out to him. They didnt find any issues. It appears it wasnt escalated and sent to escrow department as I requested.
|
| 01/21/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I had XXXX back in XX/XX/2021 and I was out of work for 2 weeks because I was so XXXX. I was concerned about making that months payment ( since I did not have sick time left and my company did not offer any XXXX payments for being out XXXX ), so I called Flagstar bank and asked about a forbearance. I only wanted to skip that one months payment but they told me that the standard forbearance is 3 months but I could call anytime to start making payments. So far I have called 3 times to start making my payments and every time I am told that the paperwork is taking longer than expected to complete and that I can't continue making payments until I get this paperwork. Meanwhile, my past payment balance is up to {$15000.00} and there is no way I can come up with that amount all at once. I want to be able to at least make my regular payments while this so-called paperwork is being worked out to settle the past due amount. The website shows that this has been processing since XXXX. I am convinced they are doing this on purpose so that I lose the house. Please help!
|
| 09/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX I received a notice from Flagstar Bank dated XX/XX/XXXX indicating that they did not have proof of my homeowners insurance and that they would force place insurance related to my mortgage.
Flagstar had recently ( XX/XX/XXXX ) bought the servicing of my mortgage from XXXX. I have maintained the contractually required homeowners insurance since the origination of this mortgage through XXXX. The servicing company 's shoddy recordkeeping and lack of adequate controls should not shift any burden to me to provide proof of insurance which is both currently in place and has been continuously in place since origination.
I reject any accusation that insurance is not in place and further note that both XXXX and Flagstar have taken escrow payments as part of my monthly payment which are intended for both property taxes and homeowner insurance. They are responsible for paying both of these items. If they have not been doing so, they are effectively stealing from me by not using the escrow payments for the intended insurance and property tax purposes.
|
| 01/26/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have a mortgage with Flagstar bank since XX/XX/XXXX it is very high interest@11.375 % I have tried at least 5 times over the years to refinance for better rate only to be rejected or completely ignored, I have got nothing but the old Run around, we will call you back or put on hold for no one to ever pick back up. I have been working with XXXX as it turns out he is getting the same treatment. I have talked with XXXX for the elderly several times she has been great, shes answered and returned calls. I am NOT in foreclosure but during the new year holidays a company named XXXX did an illegal lock out!!! I have been trying to sell the house because Flagstar is impossible to work with, they have put insurance on my mortgage loan even thou Iv had insurance without laps.My insurance and taxes have allways been included with my payment thru escrow, when I listed my house XX/XX/XXXX my realtor discovered that XX/XX/XXXX taxes were not paid to XXXX co. I have been XXXX, Bullied and Abused by Flagstar Bank for 16 years, I cant take no more! I Pray for Help!!!
|
| 07/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have XXXX. I have been out of work for 5 days and have not been able to work my second job either. I called Flagstar Mortgage on XX/XX/XXXX and was advised that they could request a forbearance for me but there were no guarantees. I have been trained in disaster relief for forbearance from the company I work for and do not understand why I am being told I may not qualify for a disaster forbearance. This is not the first time I have had issues with this company. In XXXX of XXXX I cashed a check from them that bounced and ended up having to pay {$14.00} in bank fees ( that to this date still have never been reimbursed. ) the customer service at this company is deplorable. I have even dealt with escalation agents who have been down right rude to me. I still do not have confirmation on my forbearance, and have been told they are waiting on approval from my investor. At the company I work for no one has ever had to wait for approval from an investor to put someone on a forbearance. This company should truly be investigated for their practices. Thank you
|
| 04/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I was in Chapter XXXX that included my mortgage company Flagstar bank. On XXXX XXXX, my chapter XXXX plan was completed and fully discharged. I received a letter from the attorneys representing Flagstar bank stating my balance was XXXX dollars and to resume my payments directly to the bank as normal. I have paid every month on time since XX/XX/2018. Since then Flagstar claims that I am one payment behind from when I was still actively involved in Chapter XXXX despite paperwork stating other wise. I sent them the necessary paperwork proving that my balance was XXXX dollars at the time of my discharge. On XXXX XXXX, I received a letter from Flagstar bank admitting to their error and stating they would fix it. As of today, the problem still has not been resolved. They are now reporting late payments to all three credit agencies and reported late payments while in active bankruptcy. I have called them on several different occasions and never receive a call back that the problem is resolved. Instead I receive automated messages that my payments are late.
|
| 01/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XXXX I requested a Mortgage Payoff Statement from Flagstar Bank.
I was on a telephone call with there customer service representative at the time and the report was emailed to me. I paid the final payoff amount of {$21000.00} from the statement with the representative over the phone via my checking account and was told I was all set.
At the end of XXXX I started calling asking why I had not received any paperwork regarding my mortgage release as paid in full. I have since spent many days and hours on the phone with Flagstar Bank who has admitted to two internal errors but they never seem to be able to rectify them and tell me to be patient and promise they'll be corrected.
This has escalated to collections calling me now and my repeated attempts to contact Flagstar Bank by email and phone are ignored.
My year end statement for tax purposes will be incorrect and they are going to ruin my credit which has essentially been perfect leading up to this. This bank expects the customer to deal with their internal errors!
Please help! Thank you.
|
| 07/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Recently received an Escrow analysis report ( XX/XX/XXXX ) and it appears the column labeled as 'actual ' isn't accurate. They are listing an exaggerated amount for my 2nd installment of RE taxes due XXXX. I've communicated this ( via chat ) to lender-Flagstar, ( XX/XX/XXXX ) and they requested to provide a copy of that bill ( emailed to lender XXXX ). Based on this analysis report, my mortgage will be increased by more than 27 %. When I asked when this will be fixed, the representative assured me it'll be 5 business days. My next payment is due XX/XX/XXXX with the inflated estimate.
I've also submitted an escrow waiver the same day given my qualifications. I've also, recently submitted a PMI waiver ( XXXX ) and have received noticed removal of PMI. Not sure if this prompted the lender to have an 'analysis ' of my escrow balance of which I obtain a balance as indicated by 'law ' of two mortgage amounts.
This doesn't seem right that lenders send these ridiculous estimates that do not make sense, yet ready to change monthly mortgages immediately.
|
| 12/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This is a follow up to a previous complaint. XXXX XXXX XXXX with Flagstar bank is still asserting that there was a lapse in flood insurance has Flagstar bank has not fully refunded the lender placed insurance.
Please note THERE HAS NEVER BEEN A LAPSE IN FLOOD INSURANCE AT THE PROPERTY AS EVIDENCED BY THE ATTACHED 3 YEARS OF FLOOD INSURANCE DOCUMENTATION.
Also please note the attached documents have been submitted to Flagstar bank several times.
I am requesting a full refund of all lender placed insurance premiums that have been charged to my account since its inception.
I am also requesting CFPB take action against Flagstar bank for willful refusal to refusal to refund the premiums when provided with evidence the property did not have a lapse in coverage as required by law. My family is continuing to experience financial consequences due to the escrow acct not being accurate. We have had to make additional advance mortgage payments to ensure our account is not reported as delinquent due to the payment amount discrepancies.
XXXX XXXX XXXX
|
| 02/09/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I have a VA loan on my home, and had a hardship forbearance under the Cares Act for Covid. I have been trying to get my streamline redone on my loan since XXXX, and because they didn't enter the information correctly when talking to them on the phone, they say I am no longer eligible for the streamline refinance. I then entered the information and submitted what they asked me as they said I was approved on XX/XX/2022 for a reguar refinance. The guy took all my information over the phone, said I was approved and to check back if I don't receive the paperwork in the mail in 3-4 weeks.
I called them on XX/XX/2022 as I had not heard back from them, and the Rep. said I had been declined on XX/XX/2022. They did nothing to tell me this. Why did the guy tell me I was approved and then they disapproved it. Under the Cares Act they were supposed to automatically approve you for the refinance and move the balance to the end of your loan. I am afraid I will lose my house as I can never get a straight answer from them and the keep putting me off. Thanks! XXXX
|
| 01/03/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I have been trying to do a FHA refinance streamline mortgage since XXXX/XXXX/XXXX. I submitted every document that the processor asked for. Underwriting stated that I had an fraud alert on my XXXX credit report which was a ( consumers statement not an alert ) I was instructed to remove the fraud alert or add my phone number to the report, which was already noted on XXXX credit file ( phone number ), I faxed the credit report to the processor and the Loan Officer. I was then told it needed to listed on XXXX there 3rd party credit bureau. XXXX informed me there 's no area were they list personal ph numbers on there reports. XXXX back and forth trying to clear this last condition being told by processor and loan officer were n't not sure why underwriting will n't clear the condition. XX/XX/XXXX I was told this information and email notes would be forward to a supervisor and they will get back with me. It 's XXXX/XXXX/XXXX and I have n't as of yet received a call from anyone or refinance my loan. Where do I go for here interest rates are increasing!
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| 08/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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This is the third complaint I have had to file with the CFPB against Flagstar Mortgage Company. Two late fees in the amount of {$90.00} were assessed and were reversed. Flagstar agreed to reverse the late fees due to their error in placing a stop payment on funds they withheld from me from my insurance company to cover costs of major water damage. However, when I refinanced and Flagstar calculated my payoff, Flagstar applied the two late fees once again and charged me {$180.00}.
Due to the interest Flagstar charged me for my loan, the interest calculated at the same interest rate from withholding the {$39000.00} for six months should be reimbursed to me. Attached is a calculation of {$440.00}.
The funds in my escrow account as of XX/XX/2021, at the time the loan was paid off was {$3000.00}. This needs to be refunded to me immediately. Flagstar is currently involved in a class action lawsuit regarding interest on escrow, further demonstrating the fraudulent practices of their company.
http : //www.flagstar-interest-on-escrow-class-action.com
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| 06/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My loan was sold to Flagstar effective XX/XX/2021. My escrow account was {$6000.00}. Flagstar did not pay my HOMEOWNER INSURANCE from my escrow, despite telling me theyd overnight it to my insurance company. My insurance was subsequently canceled. I had to spend an enormous amount of time trying to get this rectified. Then they didnt pay my PROPERTY TAX, which incurred a late fee of {$220.00}. I contacted them XX/XX/2021 about the delinquent property tax bill. They sent me ONE email stating that that was all Id hear from them, which was ridiculous. I spent numerous hours and made numerous phone calls trying to get them to pay my property tax. No one ever reached out to again, I had keep trying to contact them. I finally spoke with a person at the headquarters named XXXX XXXX. He told me the property tax was paid on XX/XX/2021. No one ever notified me. I had asked numerous people numerous times ( including Mr. XXXX ) to inform me of any payment but I never heard back from anyone. This company is awful and the customer service is non existent.
|
| 05/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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Flagstar reported that I was 90 Days delinquent in Mortgage Payment.
The loan for XXXX XXXX XXXX XXXX was initially taken out XXXX XXXX Loan # XXXX and my mailing address at the time was XXXX XXXX XXXX XXXX, XXXX, NY XXXX. I had automatic payment set-up for the mortgage payment from my bank acct. for XXXX. We moved away to our new address : XXXX XXXX XXXX XXXX, XXXX, NY XXXX and the mortgage was sold from XXXX to XXXX ( Loan # XXXX ) last year XX/XX/2020. In the interim all notices went to my old address and was not aware of the mortgage transfer. By the time I became aware 3Mo. payment lapsed. When I became aware, I paid off the balance in a Lump Sum amount and brought the Flagstar Acct current. We request that the negative credit reporting from Flagstar be expunged and retracted. We are available to further discuss this and may be contacted on my cell # XXXX. I would like to thank you for your favorable consideration of this request as our records prove that never before missed a payment on our previous payments and loan XXXX XXXX.
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| 07/22/2019 |
Yes |
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- Trouble during payment process
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|
Web |
Older American, Servicemember |
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On XXXX XX/XX/XXXX I was declared 100 % permanently and totally XXXX by the Veterans Administration. On XXXX XX/XX/XXXX I was exempted from any property taxes on my homestead ( my home ) in XXXX County, Texas. Texas gives a 100 % exemption to 100 % permanent and totally XXXX veterans.
Flagstar Bank holds the mortgage to my home. They advised they would not reduce my escrow payments because I will owe money for taxes in XXXX. I understand that and they will refund any excess. They will not reduce my escrow payment for XXXX until they get a tax bill showing a XXXX balance which won't be until XXXX of XXXX when tax bills go out for that year. They will then reduce my mortgage escrow payment in XXXX, XXXX.
Letter from XXXX exempts me from property taxes Jun of 2019. Flagstar won't remove escrow from my mortgage until XX/XX/XXXX. I will have paid 18 months into my tax escrow account that I do not owe by then. This is ridiculous. I know other mortgage companies reduce escrow payments immediately upon notification of property tax exemption.
|
| 07/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
|
|
In XXXX XXXX I received a notice from Flagstar Bank that a vendor they use ( XXXX ) had breached my personal confidential information. The unauthorized data breach took place in XX/XX/XXXX, I was not informed about this event until 3 months later.
In XX/XX/XXXX- I received another notice from Flagstar Bank that they had breached my confidential data again. There was a " cyber incident involving unauthorized access '' to their network - files containing my personal information were compromised again.
I am filing a formal complaint against Flagstar Bank, a mortgage company that at one time " bought, owned, and then sold '' my mortgage, through no choice of my own. Flagstar Bank is putting me at risk and not protecting my privacy! I want it on record and this complaint is demanding that Flagstar Bank fix their problems and PROTECT my files/records, confidential, and private information to STOP putting my identity and private information at risk. This financial institution must do better and this must be corrected effective immediately.
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| 08/23/2022 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
|
Since XXXX, I have been on a COVID-19 forebearance through the Act. I was told that being on the plan as described on government and the loaner and websites that I would not face credit reporting or backlash for being on this plan up to 6 months. In XXXX the lender sold my mortgage to Flagstar bank. They call or send me letters every day Today they put a note on my front door to call them. Every time I call them, they tell me the same thing ( that I'm on a Covid forebearance, and that it is through XXXX, and I have to call in XXXX to extend it because I qualify ). They tell me I have 4 ways to handle things when the forebearance is done. They ask me ( every time ) why I suffered from Covid. This is all extremely harassing, down to a note to call them being placed on my front door today despite talking to them like 3 times in XXXX alone being told and asked the same things every time! When I was working with my former company, this did not occur. This is harassment and feels like it should go against the Covid mortgage forebearance Act.
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| 06/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Flagstar Bank has been charging me XXXX XXXX for months for " insurance ''. They just added the fee and expect me to pay it, without even calling me.
I have had homeowner 's insurance for 19 years with ZERO lapses in coverage. Flagstar is the most incompetent institution I've dealt with. They never take accountability or responsibility for their actions and inaction. Honestly, I have no idea what these people do all day. They are thieves.
My homeowner 's insurance is through XXXX XXXX ( XXXX ) : XXXX XXXX : XXXX How is it legal for Flagstar to just add unnecessary fees to my account?
It should be noted that this same inept institution allowed my home to be sold at a tax sale close to TWO years after telling me they paid the property taxes that they did not. I have never had a late payment and can not understand why I'm supposed to just pay them every month when they can not complete simple tasks as a servicer?
I have had no less than 5 different servicers and NONE are even close to as amateurish and unskilled as Flagstar Bank.
|
| 06/26/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
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Web |
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Loan Number XXXX Mortgage application complaint for discrimination based off my receiving Social Security benefits.
On XX/XX/XXXX, I sent my Loan Officer XXXX XXXX proof of my Social Security benefits in which he acknowledged by email that he received. Then I was contacted again today by a member of his team for a 3 year statement of continued Social Security benefits which clearly violates the CFPB Final Bulletin 2014-03, page 3 regarding Social Security XXXX Income.
Please see the attached email request # 4 as it pertains to my Social Security benefits. Do please give me a call and provide me a written response as to why Im being discriminated against as I really need your help in this matter because its causing me tremendous emotional distress and discouragement.
Below is the condition from Flagstars underwriter ; 4. Provide { acceptable documentation } to document Social Security income in the amount of $ { XXXX & XXXX } for { Borrower }. { *** Document SS income will continue for at least 3 years } Thank you for your time,
|
| 02/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar bank mistakenly paid the real estate taxes on my property even though the loan agreement clearly states that I would pay the taxes and that there was no escrow requirement for taxes or any other expense.
I paid the real estate taxes on time.
Flagstar is increasing my payment to cover the taxes they paid in error. This is 100 % their error, yet they want me to reimburse them for the taxes they paid in error, and which I also paid to the tax collector.
I have spoken with them 3 times and the first two times was told this would be resolved. Today they called me and said this is the resolution, that I reimburse them via a payment increase for the taxes they paid and have not received back from the tax collector.
They at this point are unwilling to do anything different.
My request has always been and still is that they take this off of my account and that they seek a refund from the tax department. The tax department shows an overpayment and they have said they will gladly refund the money to Flagstar upon their request.
|
| 04/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My original loan was sold to Flagstar Bank. Since then, Flagstar has been adding fraudulent late fees on my account. I called about it and was told they would remove it and its still occurring. It started months ago when my escrow fell short. I had the option to pay the difference or have the mortgage go up to make up the difference. I attempted to pay the difference using their online system but they said the payment didnt go through because either the account number or routing number was wrong. Once this happened they sent the payment attempt ( which was optional ) to collections and I had a collections department call me about less than {$50.00}. Since then, theyve assigned a fraudulent late fee to may account that is rolling over every month and causing more fees. Ive never been late on a mortgage payment and use the same bill pay Ive always used. When I spoke to a rep, they said my payments have been on time. This escrow collection and late fee is erroneous and attempt to financially penalize me despite never being late.
|
| 08/13/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Due to Covid 19 we requested information to Flagstar bank about a mortgage forbearance plan In XXXX. We decided not to go that route because we could still make payments with savings. Months later after diligently making all payments we decided it was time to get in a forbearance plan. They informed us that we already were in a forebarance plan and it ended XXXX. We tried to explain we just requested information and told the mortgage loan officer no to the forebarance plan in XXXX. We also did not sign any documents. However they said that there was nothing they could do and that we agreed to it. However, they have no proof besides us just asking for information. I spoke with XXXX supervisor of the west coast ( XX/XX/12 ) XXXX XXXX and she said there was nothing I can do besides calling back tomorrow. She gave me no corporate number or place to file a complaint. We are so sad and devastated that in such hard times Flagstar is refusing to help its customers. We never agreed to a forebarance plan. What can we do to fight this?
|
| 03/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We received an escrow Statement dated XX/XX/2022. It is incorrect and included a tax line that is not accurate. It seems the bank misread the tax bill and added over 50 % to our total, and is attempting to collect not only an escrow shortage but a higher escrow amount based on the wrong tax total. We have called every week since, and spoken with multiple reps. We have a case number. Each week, each rep goes through the same process and realizes that the tax amount in incorrect. They have the tax bill we submitted on file. They then send a request to whomever to update the tax line and to re run an escrow analysis. There is never any follow up. Every week we call back and we are told nothing has been updated, or the escrow analysis was denied, and the whole thing starts over. We have been at this for over a month and after wasting hours, are nowhere. We have lost all faith in this mortgage servicer -and it was not one we chose but one who bought our loan. This needs to get resolved as we are not paying money we do not owe.
|
| 05/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/19 My home experienced a catastrophic hail damage event. On or about XX/XX/19 I contacted FLAGSTAR BANK, my mortgage company, to initiate LOSS DRAFT claim. FLAGSTAR BANK provided a packet of information needed in order to release funds and co-sign / endorse the funds provided by my insurance company. FLAGSTAR 's requested forms were outside the normal requests, required affadavits, notorized, documents, detailed and lengthy documents from both me and the general contractor / repair company. Since then : ( 1. ) FLAGSTAR has refused to return 5 calls ( 2. ) FLAGSTAR has refused to have a manager contact me despite 4 requests ( 3. ) FLAGSTAR has not returned a single email.
( 4. ) FLAGSTAR has not been responsive and supportive with required to paperwork completion, asking for petty changes and requesting multiple revisions.
( 5. ) FLAGSTAR has failed to process and acknowledge provided paperwork.
( 6. ) FLAGSTAR has been obstructive, slow, and unsupportive during a time of need and calamity for my family and me.
|
| 12/31/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
This complaint is regarding Flagstar Bank. This is a continuous complaint from last year which I thought was resolved and they assured me that I wouldn't have this problem again. Per Flagstar they zeroed out my taxes and just put XXXX in the would-be taxes area, to prevent further collection in the future. My taxes have been deferred on my mortgage since XXXX. Prior to today It also showed that my taxes were deferred in their system as well. Now for the third year in a row, they have paid my deferred taxes resulting in a negative escrow balance for me. As of right now, my escrow account is $ XXXX. A negative escrow account means my payment will go up over 100 %. My taxes are deferred because I am XXXX XXXX XXXX. Flagstar sent the most recent payment to XXXX County on XX/XX/XXXX, even after they corrected the issue last year. This is the third time in a row!!!!! There needs to be a fine at this point. This is egregious and its obvious they care nothing about the well-being of their customers. Please help me again. Thanks.
|
| 06/02/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
I recently reviewed a copy of my credit report from XXXX XXXX XXXX XXXX and noticed that I was reported as being late on this account which has caused severe damage to my credit score. After doing some research and coming across the Fair Credit Reporting Act, I see that I am allowed to dispute any and all late payment history being reported if I feel it is inaccurate or incorrect.
I was affected by COVID-19. Per the amendment of the FCRA with the CARES Act passed by Congress in March 2020, any late payments need to be removed from my credit report and updated as paid on time with zero lates that were reported since XX/XX/2020.
I already disputed this with the credit bureaus directly and they verified it as being accurate. I am not sure how this happened, I believe that I had made my payments to you on time when I received my statements.
Therefore, I would ask that you please conduct a reasonable investigation on the inaccurate negative information being reported on my credit for any errors or mistakes on your end.
|
| 02/09/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I 'VE BEEN WITH THIS SORRY BANK FOR 11 YEARS AND I HAVE NEVER HAVE XXXX MISSED OR BEEN LATE PAYMENT IN 10 YEARS. UP UNTIL RECENTLY I CLOSED MY BUSINESS AND HAVE BEEN EXPERIENCING SOME HARDSHIP. JUST RECENT I 'VE BEEN BEHIND ON XXXX PAYMENTS. I TRIED TO REQUEST A MODIFICATION ON MY LOAN BECAUSE I 'M EXPERIENCING HARDSHIP, AND TWICE I 'VE BEEN DENIED FOR REASONS THAT MAKE NO SENSE LIKE I 'M SHOWING A REVOLVING CREDIT CARD ON MY CREDIT THAT BY THE WAY HAS BEEN CLOSED FOR 5 MONTHS NOW!!! ALTHOUGH I 'VE SENT THEM DOCUMENTS SHOWING THAT THE CREDIT CARD IS CLOSED THEY STILL REFUSE TO HELP ME OUT IN MY HARD TIMES. TO MAKE IT WORSE I GOT CAUGHT UP IN A INTEREST ONLY LOAN AT XXXX XXXX XXXX AND NOW 10 YEARS LATER, I 'VE PAID OVER $ 120XXXX TOWARD INTEREST ONLY, WITH ONLY {$10.00} GOING TOWARDS MY PRINCIPLE BALANCE. XXXX THEY WO N'T LET ME GET OUT OF MY LOAN, THEY WANT TO FORCE ME OUT OF MY HOME BY SENDING ME OTHER OPTIONS LIKE SHORT SALE, ETC. I WOULD NEVER EVER RECOMMEND ANYONE TO APPLY FOR A MORTGAGE LOAN WITH THIS SORRY BANK!!!
|
| 07/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Due to covid-19, my mortgage was in foreberance since around XX/XX/2020. In XXXX of this year I filled out loss mitigation paperwork so that my loan could be modified.. Flagstar sent my loan modification paperwork, I signed it and mailed it back in.. I spoke to someone a couple of days later and they confirmed that they received it. So, I started making payments ( over the phone with a customer service rep, because I couldnt make any payments online ) based off of the loan modification agreement. I did this for 3 to 4 months up until about 2 weeks ago, when I tried to make a payment but was informed that I couldnt because my home was in active Foreclosure. I spoke to many different phone in regards to this issue, but no one helped.. I had to resubmit the Loss mitigation paperwork, however, I have tried to fax them ( more than 10 times ) with no luck, Ive also tried to upload them to flagstars website ( about 3times ) also, with no luck.. I dont know what to do, I feel like this is intentional. Please advise, thank you!
|
| 11/07/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I made additional principal payments with my previous loan servicing company - XXXX XXXX XXXX. Those payments were made on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX and they total {$11000.00}. On XXXX/XXXX/XXXX my loan was transferred to another service bank - Flagstar Bank. Flagstar Bank has the wrong principal balance. They do not have the {$11000.00} of payments on the account. I talked to their customer service a few times and every time they tell me to contact my previous loan service company and ask XXXX to send Flagstar the missing payments. I talked to XXXX XXXX XXXX a few times already and they keep telling me they have send the {$11000.00} to Flagstar. I told this Flagstar and I asked them to take the necessary steps and obtain the missing information and payments. I asked Flagstar to contact XXXX and work with them but they would n't do that. They are not taking any additional steps to resolve this issue. I have also send Flagstar the following ledger and amortization schedule that I obtained from XXXX as a proof.
|
| 12/21/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I started the refinance process with my current lender back in XXXX 2016. After submitting all of the requested information in a timely manner, they informed me that too much had passed and that I needed to start the whole refinance process over again.
I resubmitted all of my information once again and after repeated attempts to check the status of my refi, I was finally informed that the person I had emailed all of my information to " was on leave '', then later " got into a car wreck '', so I once again, had to submit all of the same information I had submitted months ago.
Recently, they 've begun requesting further information beyond their original requests, have led me on by saying my loan is " approved with conditions '' they keep changing and meanwhile, interest rates have risen and they continue to ask me for documentation I 've already submitted. Again and again. no financial institution should be allowed to waste a customer 's time in this manner presenting false hopes of reducing their mortgage payments.
|
| 07/17/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
My fiancee and I refinance our loan with XXXX and received a nice lower mortgage payment of $ XXXX. Then XXXX sold our loan to this shady, unethical company called Flagstar. We received a bill on XX/XX/2022 stating that we owe them {$1200.00}, a {$250.00} jump from our regular monthly payment. They claim that it's due to a shortage in our escrow. This is XXXX! Flagstar pulled this XXXX with us before. They used to service our account. This is why we went with XXXX. This is a shady outfit and if you check your complaints you will see that many of Flagstar 's customers have similar problems with this shady, unethical company.
I'm writing this complaint to add to the many complaints this company has. My next step is to go to the attorney general of Florida. My fiancee and I work too hard to have some out of state shady, unethical company steal money from us. As I said we work too XXXX hard.
I don't know what help we can get from Consumer Fiancee Protection but we need protection from this lousy company. ( Flagstar )
|
| 04/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Due to the COVID-19 pandemic I have experienced a significant loss of income. I own a small XXXX family home which I run as a short term XXXX for the XXXX area. I've lost all my XXXX for the next XXXX months - at a minimum. I have saved for an emergency but nobody has planned for something like this.
I called Flagstar Bank - my mortgage services - and asked what I could possibly do to work out a deferment plan. They were adamant that there would be no deferment plans and only a forbearance was possible. I explained to them that I would not be able to make up that lost revenue and they told me in no circumstances would they work out a deferment plan for any of their borrowers.
I have never missed a mortgage payment in 5 years and I work very hard on my credit score which is currently at XXXX. I called as a faithful borrower who has done everything right and I was told that it was essentially too bad if I couldn't make a forbearance balloon payment at the end of this then they would proceed with foreclosure.
|
| 01/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My PMI was supposed to have been canceled as of XX/XX/XXXX as confirmed with Flagstar Bank several times with agents over the phone, last one XX/XX/XXXX with a case number of XXXX. I was told then that my PMI would be processed for cancellation and that I should not be charged again on my XXXX statement.
I just checked and I was billed for PMI again on my statement dated XX/XX/XXXX more than XXXX calendar days after the request was made. I've tried contacting Flagstar again to resolve the issue and keep getting sent to other agents with only promises of escalation.
This isn't the first time Flagstar has had poor customer service. There have also been circumstances when they have from my XXXX been out of compliance with regulation, e.g., when my loan was transferred to Flagstar they didn't provide notice in the minimum required amount of time stipulated by the CFPB, and have in the past as a result of their poor systems double charged me ( when a payment was not reflected in their system after being made ).
|
| 12/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I sold a property on XX/XX/2020 on which Flagstar held the mortgage. Consequent to closing, I received a letter dated XX/XX/2020 demanding {$350.00} fee not collected at closing. The letter threatens to collect and cloud the title to the property and refusal to issue satisfaction of mortgage. The letter gives me 10 days to send payment. I contacted Flagstar to contest and provided a copy of closing documents, their payoff demand and payment in full - and was issued reference case no. XXXX. I have asked for assistance resolving and written confirmation of a resolution. Numerous calls to the Customer Service/Payoff Department said they have to research the matter further. To date, Flagstar has not responded with additional information regarding the charge. Flagstar shows the matter is still unresolved and pending collection. I am requesting assistance in resolving the matter and obtaining confirmation from Flagstar the mortgage has been paid off, and the satisfaction of mortgage. Flagstar remains unresponsive.
|
| 12/12/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar bank applied the wrong escrow amount to my account, which ballooned my mortgage payment in XX/XX/2019. I had an automatic draft set up, so when I saw my payment increase by XXXX , I stopped payment. It was a XXXX $ charge to me due to me through my bank. After months of going back and forth with Flagstar that I didn't owe that amount in my escrow it was finally fixed, I had to call multiple times a day and endure people hanging up in my face and telling me that payment was correct. After four months, my payment amount was fixed, but I never received my XXXX $ back or a sorry for the treatment I received or stress due to not knowing if I would be able to pay the amount. In XXXX, a couple of managers told me that I would get my XXXX $ back and that the check was sent out, but I never got the payment, I believe they were telling me this to get me off the phone, and the check was never sent out. I called today on XXXX, and the person said they would have to open a new case after four months of waiting.
|
| 03/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
I was a victim of Flagstar Bank 's default servicing practices that were identified in your 2014 Consent Decree. I was forced into bankruptcy due to Flagstar. Upon dismissal if bankruptcy, I was to obtain modification from Flagstar, but at the same time the mortgage servicer was changed from Flagstar to XXXX XXXX and I had tremendous problems with XXXX and Flagstar obtaining information related to the terms and conditions of my modification. Even though XXXX XXXX was identified as my mortgage servicer, Flagstar has taken me to court and now wants to foreclose. it has been unclear to me who the current servicer is even though I know that the companies are supposed to give notice when there is a change. I have also noticed that you have obtained a Consent Order against XXXX XXXX. I am nor sure where I stand regarding ether of these Court Orders. At a minimum, I believe that neither company has complied with the terms of the Court Orders. Can you please advise me where I stand regarding the XXXX Court Orders.
|
| 03/30/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
We refinanced our mortgage for a lower rate. We went with a local bank instead of through our previous lender, Flagstar Bank ( MI ). On XXXX/XXXX/16 I made our last mortgage payment over the phone with a Flagstar representative. I received a confirmation e-mail. This past week my husband kept receiving calls from Flagstar Bank stating that the payment was not made due to " insufficient funds ''. My husband has $ XXXX in his account. The Flagstar representative did not take down the correct routing number. Our new lender wired the payoff amount to Flagstar Bank and it was returned since Flagstar stated that I we needed to pay additional fees of : {$340.00} in order to pay off the loan. On XXXX/XXXX/16 I called and paid the additional fees and the mortgage from XX/XX/XXXX. I tried over the phone to get the fees waived with no luck. I want Flagstar Bank to refund me the amount of {$340.00} for their errors. I should not have to pay a late fee for their mistake. Their errors almost demolished our refinance.
|
| 05/01/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
Lender refuses to honor my request to remove PMI from my mortgage. In reviewing the Homeownes Protection Act of XXXX I meet two qualifications for removal 1. The signed PMI disclosure for my loan contains XX/XX/XXXX, as the anticipated 80 % LTV date.
2. An appraisal conducted on XX/XX/XXXX, by the lender showed a 80.1 % value. The value is now less than 80 % LTV based on this valuation and principal payments made since the apprasial Lender responded to my written request with a denial letter stating investor guidelines require 75 % LTV before PMI requirements are removed from my loan ; this is contrary to the signed PMI discusure. Multiple requests for additional information from the lender have failed to produce a copy of this guideline. Further, CFPB bulletin XXXX states that the HPA prohibits lenders from applying investor guidelines that restrict a borrowers ability to request removal of PMI when 80 % LTV is actually achieved or at time the estimated 80 % LTV date in the PMI disclosure is reached.
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| 01/08/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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Follow up to previous issue.
Today I tried to make 5 payments + late charges by phone. This is before the XX/XX/XXXX deadline that was outlined in the servicer response to me and the CFPB drafted by XXXX XXXX. Despite 3 attempts to make this payment by phone, no agent would accept it. Further, each agent told me they could not see the letter I am referencing. ( This letter is the response attached to my previous complaint ).
When I requested a supervisor, I was refused. I requested a call back, which the agent indicated they would send an email to their supervisor but could n't guarantee a call back. I asked if the agent could email XXXX XXXX - the respondent on my previous complaint - and was refused this as well.
I am immensely frustrated at this point - the servicer is not following their own guideance and making it extremely difficult to simply make a payment. I have initiated a payment from my financial institution in the amount of {$5500.00} to cover the full arrears plus the next payment due.
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| 02/21/2020 |
Yes |
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- Struggling to pay mortgage
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|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX CA XXXX XXXX & XXXX XXXX Flagstar LN XXXX This short sale was started on XX/XX/XXXX with Flagstar.
On XX/XX/XXXX Flagstar found there was a discrepancy with the VA-Assigned Case Number. Flagstar opened up a trouble ticket within their company to have this issue escalated through the VA for resolution.
As of XX/XX/XXXX there were no updates at all. Flagstar ( supposedly ) again escalated the issue with the VA.
As of XX/XX/XXXX Flagstar claims there are still no updates.
While we understand the VA does take some time to resolve issues as they come up, this is taking much too long even for the VA. At this point we do not believe Flagstar ever communicated with the VA and followed-up with them regarding a resolution to this issue with the Case Number.
I want proof that this was in fact sent to and escalated with the VA for a resolution to the discrepancy with the VA-Assigned Case Number. I want Flagstar to contact the VA to find out why there is such a delay.
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| 06/21/2022 |
Yes |
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- Trouble during payment process
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Web |
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My mortgage was acquired by flagstar in XXXX of 2018! My CDC disclosure states that my payment was for taxes, principal, mortgage insurance because of the fha loan, and my home owners insurance. My payment when purchasing the house was XXXX. I had a tree limb hit my roof causing a leak, so I called my insurance company and they told me I no longer had insurance with them due to non payment. So later on I gave them another insurance policy where they defaulted due to non payment from my escrow! They charged me the money that I was paying for, but when I got my next statement it put my payment to XXXX. So I paid that for 6 months after they told me it was fixed! And it wasnt they defaulted on my payments again. So I called and got another insurance company which was all state, and gave them the policy number. 6 months later they call me and say I defaulted again. Thats 3 companys in a year and a half. My mortgage then went to XXXX! They still have not fixed it and Im going into foreclosure process!
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| 03/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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We began trying to refinance an existing mortgage loan helps by Flagstar Bank to a new, lower rate loan with Flagstar. It has been just over 3 months since we began the refinance process. I have been timely and diligent in sending them all the documents they require. They have not been timely. They keep asking for more documents, sometimes asking for clarification weeks after I have sent them the required information. I feel they are purposely delaying to keep us paying the original loan higher interest rate as long as possible, or even to frustrate me so much that we dont refinance at all so they can keep us on a higher interest rate.
Today, more than 90 days after the start of the refinance, they are asking for new, not asked for before, information. Also they again, for the third time, want recent bank statements because they have delayed so long that they claim my previous ones are now out of date.
I urge anyone looking for a mortgage loan to not deal with Flagstar Bank and go elsewhere.
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| 02/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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While in the process of refinancing my mortgage, Flagstar charged me {$30.00} to supply payoff statements by email to my new lender. This fee was assessed 3 times, for a total of {$90.00}. I was not made aware of the charges until the day of closing, so was unable to avoid this fees. These charges are deceptive, extortionate, and insanely excessive.
Flagstar Release of Lien misspelled my name.
I attempted to contact Flagstar regarding these issues, they stated that there would have been no fee to have the payoff statements mailed. This doesn't make any sense since mailing is the only option that would have cost Flagstar money. I was never informed of the $ XXXX statement fee, nor given the option to request payoff by mail. Since I can generate payoff statements for free online, $ XXXX is insane.
Furthermore, this fee was deceptively listed on the payoff statement as a " email/fax fee ''. I had to call for an explanation. Having been transferred several times, they eventually hung up on me.
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| 02/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Flagstar advertises and allows " Bi-weekly '' Payments, and under their terms and conditions listed on their website, any payment deducted from the payment account is credited to your loan : " When we receive Payment Instructions, you authorize us to electronically withdraw the authorized payment ( s ) from your Payment Account and credit the payment to your loan account. '' However, these truly AREN'T Bi-weekly Payments as they hold funds " in suspense '' until full payment can be made. This defeats the purpose of bi-weekly payments as the purpose is to lower the amount of interest that is compounding on interest. To state that payments get 'Credit ( ed ) to the loan ' when they are withdrawn and to not actually credit the loan until a full payment amount is withdrawn is unethical and directly conflicts with the terms and conditions listed on their website : https : //www.flagstar.com/myloans/info/terms-conditions. This could also be a violation of my loan 's terms and prepayment options.
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| 03/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
This refinance process with Flagstar Bank started at the end of XX/XX/2020. I have been an owner for 34 years and have refinanced several times in the past. This current process with Flagstar Bank has been very long and tiring to say the least. My wife and I are XXXX and feel we are being overly scrutinized with our credit history. We feel discriminated against. We have been asked by the bank to submit photo ID which we understand may be proper protocol. However, once this was done it appears to us that the refinance became much more difficult to obtain. We were asked twice by the underwriting agent and loan officer to submit to a conference call with a third party company XXXX to check our credit history with various institutions. We have been asked for a ton of paperwork which has all been submitted and recently the bank is now asking for where my deposits came from. We would like for the bank to treat us fairly it has been nearly 3 months and they are still asking for more information.
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| 11/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Regarding Flagstar Mortgage Received escrow statement dated XX/XX/XXXX claiming a shortage of {$5500.00}, resulting in payment increasing by {$800.00} per month to {$2900.00}, equating to an increase of 38 %!!
Upon contacting the bank, I was informed that my monthly escrow payments were reduced in error in XXXX due to a system error. Thus, due to a significant control breakdown in their processes that 1 ) would allow an error of this magnitude to occur and 2 ) additional controls were not in place to allow them to catch and remedy the error that would have saved me from being in having to repay a significant shortfall.
I further confirmed that they only run their process once eah year, thus escrow shortages would not be identified for many months, allowing the amount to build unbeknownst to the customer.
The fact that this is a complete system /process and control breakdown leads me to believe that their is an serious issue within their escrow division affecting countless others.
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| 01/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
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Flagstar Bank. They autodraft payments. I made balloon payments to pay off the loan. I left a small amount of principle remaining, so Flagstar can auto draft the remainder and close the loan. I discovered through my own research, that payoff required certified transfer of funds. There was no notice from Flagstar, and since the last payment was less than the automatic draft, the bank stopped drafting all funds, again without any notification. On the contrary, I received an email asking if I wanted to save {$1900.00} on refinancing the {$240.00}. That is evidence they know how to reach me. Also, I changed addresses before requesting the payoff amount ( via normal mail -- to ask for an e-mail occurs a {$30.00} fee, as it means loss of interest during transit from the Postal Service ). They sent the notice to the wrong address, and it expired before I could have my bank process it. Flagstar then assessed a late fee on the loan for a missed payment, which was missed as they didn't take it.
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| 01/10/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I would like clarification on the rules governing escrow funds being held and analized by a mortgage company. I recently built a new home. This is my XXXX new home build so I am aware that sometimes the tax assessors office will not have up to date information with the improved value of the home and will only show the land value. In the past I have called the bank after receiving a new escrow analysis in the mail and advised them of this and they would adjust my escrow back up to where it should be. I called this time and they said they could not do it. As someone who used to work at processing foreclosures I saw too many people go into foreclosure because of this very same issue and them not understanding the problem. The mortgage company said they could only take the current tax value assesment due to the RESPA regulations. Is this correct? If so this does not protect consumers in any way. In fact will hurt those who do n't completely understand the escrow portion of their payment.
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| 11/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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|
Back in 2010 we were XXXX of the XXXX victims described in the Flagstar Bank lawsuit that has since been settled. We were strung along for months trying to get a loan modification, only to be denied. The entire time Flagstar Bank was telling us they were processing our paperwork, they were also going forward with the foreclosure. An agreement wasn't reached until the day before our home was to be auctioned off at the court house in our hometown. We ended up re-working the loan, which added back in all of the past missed payments, lawyers fee 's, etc. We had to take it because we didn't have a choice. The reason i contact you today, is because i have just learned of this settlement, and we were never notified. I understand if too much time has passed, but i just wanted to check on it. We were wronged, embarrassed, and suffered lots of sleepless nights and marital problems and we feel we were never given an apology of any type or Flagstar admitting any of it's wrongdoing.
Thank you!
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| 09/30/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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in XXXX 2019, I opened a Home Equity Line of Credit with Flagstar Bank. As part of the process, Flagstar bank paid the closing costs for the HELOC, totaling about {$1200.00}.
Now I want to refinance my first mortgage, and Flagstar won't let me close out my 2nd mortgage without paying those closing costs. So we had to subordinate the 2nd mortgage, and now my rate has increased because there is more debt involved. This is the part that stinks -- my first mortgage is much more significant loan, but Flagstar won't release the 2nd without sticking it to me for the closing costs.
I feel like I was not really aware of the consequences of signing that addendum when it was presented to me, with so many other pages to sign. I called Flagstar and asked them if we could negotiate these costs ; they " submitted the request to upper management, but I should know that these are almost always denied. '' I feel like I've been snowed by Flagstar and I will not be doing business with them again.
|
| 06/02/2022 |
Yes |
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Web |
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Flagstar Bank.
During COVID I took advantage of their program to defer payments. At the end of the program I signed the Partial Claim documents to add the extra lien to my property to repay the deferral when I sell or refinance the property.
since XXXX did the first set of docs wrong I have to sign the docs again for different amounts. they said it would get recorded correctly, it didn't.
in XXXX i attempted to get a HELOC to make some improvements to my home and pay down some debt.
at that time it was discovered that XXXX placed 2 additional liens on my property. I have been fighting to get these removed for several weeks. I am unable to get to someone within XXXX that can help me and when I do they do not follow through or return my calls for assistance.
this process is wrongly costing me money and time that I should not have to spend trying to correct their incorrect handling of this program I would also assume that I am not the only one that this has happened to.
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| 05/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
Flagstar Bank is the mortgage company. Loan Origination XX/XX/2021. Automatic payment set up thru my XXXX XXXX XXXX. Since Flagstar Bank does not accept direct payments, XXXX XXXX XXXX needs to send a check every month. I don't look at my statements since its paid automatically and Flagstar had increased the escrow portion of my payment. In XXXX, they started calling stating they were collected a debt like the entire payment was missed. I called and immediately sent them and additional {$420.00}. They were charging me a late fee of {$83.00}. My principle and interest was paid in full only the escrow amount was short. They do not even have to make an escrow payment till XXXX so they were not out anything. When talking with them on the phone they told me the incorrect amount {$3200.00}. The right amount was {$3200.00} so the next payment was short and they charged another late fee of {$83.00}! I have since corrected the amount but Flagstar is refusing to waive the late fee.
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| 02/06/2020 |
Yes |
|
- Trouble during payment process
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|
Web |
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We have recently refinanced to a new mortgage lender. During that process we discovered that Flagstar bank has put a freeze on our escrow and stopped making Tax and Insurance payments. We called several times to request that they make both tax and insurance payments and get sent in many different directions with different answers. Finally after several phone calls the taxes have been paid ; however, the insurance remains to be paid. Calls have been made to Flagstaff almost daily for over a month and each time the response is different, including we have sent the check overnight, we will send the check, we have sent the check, we won't send the check we are just sending you the full remaining escrow and you can pay the insurance. We have gone in circles with no answers and no resolution and stand to lose our homeowners insurance coverage. Every person I've spoken with at Flagstaff tells me a different story and tells me the last person I spoke with gave me bad information.
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| 01/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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We had a house fire in XX/XX/2018. We received our insurance check promptly, endorced the check and sent all requested paperwork to our mortgage company ( Flagstar ) immediately upon receipt. To date we have yet to be issued any money from our insurance check. We have been told they will issue it, then another excuse comes up that it hasn't been issued. When we call back to find out what the issue is, we are told there is no issue and they will send the check, which as yet to occur. The last instance ( today ) I was told for the second time they want a copy of the contractor 's license ( not initially requested by them ) and when I call in, I'm told that the state of Pennsylvania doesn't require that. It has been two months without any money, which means no repairs can be paid for, no heat in my house ( in the middle of winter ), and a mortgage company that seems to be holding onto my insurance money and giving us every non-valid excuse in the book to hold onto the money.
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| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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We were granted a loan modification in XX/XX/XXXX. We signed the documents on XX/XX/XXXX. We were told the modification was recorded in XX/XX/XXXX, over one month ago. The modification has still not been 'updated ' in Flagstar 's system. We are constantly told they are working on it with no further updates.
We asked for a payoff request from Flagstar. The payoff statement we received reflects our prior mortgage and not our current one. Flagstar refuses to correct it. They said we have to wait until their system updates. We can not wait any longer but they will do nothing to help us. They want us to do a mortgage payoff with an incorrect payoff statement that is asking for {$70000.00} more than what is actually owed. This would be a fraudulent payment. With how much difficulty we have had, I am sure we would have even more trouble getting back our money if we overpay. Flagstar has given us no other choice but to overpay them by {$70000.00} because of their incompetence.
|
| 07/14/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
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I requested a HAMP Modification to my mortgage in XXXX from Flagstar Ban k. I worked through the difficult process of sending required documents that were lost and did not receive communication back. I was uncertain of Flagstar ability to process the loan so after 4 months of no progress, I sent in a mortgage payment. I sent two mortgage payments to Flagstar and both were sent back to me b y Flagstar. I continued with process and began emailing any staff at Flagstar regrading by modification. My complaint is that I was just informed by my current mortgage lender, XXXX XXXX , that Flagstar did process my modification under HAMP after I asked for a Payoff quote. It appears that since my interest was n't lowered, years added to loan for a total of 40 years, and deferred principal amount of {$26000.00}, Flagstar merely completed a streamline loan modification. Therefore, my loan was n't a HAMP as I intended and the deferred principal was n't forgiven.
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| 05/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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My loan was sold to Flagstar Bank effective XX/XX/XXXX. I called customer service to confirm if I needed to submit a one-time payment before my auto-debit payment began, which their system said would begin XX/XX/XXXX. That would mean I would not have made a XX/XX/XXXX payment and I did not want to skip a month of payments.
The service rep explained she would process a one-time payment for me on XX/XX/XXXX and did so over the phone. She also recommended we cancel the auto-transfer that was pulled over from my previous servicer ( XXXX ), and that after the processing of the one-time payment I could set up an auto-payment for my preferred date of the month.
Somehow, instead of 1 payment processing for XXXX, they processed 2 payments, one on XXXX and one on XXXX. Calling customer service was little help and I had to do several hours worth of calls to Flagstar, my bank, and come up with paperwork so that I could get a refund, which has not yet started processing.
|
| 12/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I made a final payment on my loan on XX/XX/20. This payment has been held in " Funds Held In Suspense '' and has not been applied to my loan. I have now received a late payment notice due the fact they have not posted the payment to the loan. This will probably be reported to the credit agencies. I am due a refund of the excess payment over the remaining amount due and the escrow balance. I have contacted Flagstar Bank at least 5 times and I have been told each time that it would be taken care of. The last time I was told it has been escalated to the highest priority, but nothing has happened. It shouldn't be hard to apply a payment, refund the excess and the escrow balance. Also, you have to sit on hold for a very long time even to get to a so called expert. Somehow, they can send a late payment notice without checking the loan to see that it is actually their fault. Very poor service and they owe me money back. Attached is a copy of the loan payment schedule.
|
| 09/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
Upon closing of my XXXX loan with XXXX Bank I submitted the home owners insurance policy on my condo paid for by my XXXX fees and the XXXX was approved. After 2 months of payments the XXXX sent me letters that I need to buy additional XXXX insurance. I called several times and got them the copy of my current home owners insurance via XXXX ( exact same that was submitted upon loan approval ), via email. Instead of working with me on it they charged XXXX $ to my escrow account with out my permission.
I feel like they have violated my finances and charged XXXX with out my consent. I am paying the loan amount and all the interest in full and want them to please pay my XXXX $ back as it was a completely unauthorized transaction and illegal.
I hope you can help me get due process on this. I have not had luck despite several phone calls to Flagstar mortgage bank and even asked for supervisor.
I appreciate any help you can provide in fighting for what is right.
|
| 08/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We had a lapse insurance coverage from XX/XX/2022 to XX/XX/2022. This was because we were out of country and missed renewing the policy on time. We did reinstated the policy and provided the proof of insurance on the mentioned website as soon as we received the communication mails from lender ( Flagstar Bank ) upon our return. In those mails they did mention that they will need to buy the insurance and lender purchased insurance will be expensive ( off course we did not see all that till we got back ).
For the 30day period, lender is charging us {$520.00} for the 30 day period of missed insurance ( almost. This feels very egregious and is more than 5X the insurance cost that we currently pay.
Upon my research, I found that under section " 1024.37 Force-placed insurance '' of Regulation Z, that such charges should be bona fide and reasonable. I do not believe that this charge is reasonable by any means and appreciate your support in resolving this issue.
|
| 05/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
A week before my home was set to go for sale in XXXX Flagstar told me they wanted to help me, called me, and asked me to send documents showing what we had done to the house so far. ( I used my own money for repairs ) they kept holding me off until a day or two before the sale, Flagstar did request to cancel the sale and was denied but I was informed by the courthouse that Flagstar could cancel without permission but declined to do so. When Flagstar called me to work something out and continued to work to foreclose my home is unethical, to say the least. I consider this to be dual tracking and illegal, I have since turned over XXXX to Flagstar but they still are foreclosing on me due to XXXX in fees. again they acted as if this was something that we could work out, especially since the principal of the home has been paid for but now I am set for foreclosure sale tomorrow at XXXX XXXX even though my home has been paid for and the only thing left is fees
|
| 09/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Several months ago, Flagstar Bank told me I didn't provide my fire insurance for my home mortgage. Actually my insurance agent did send the insurance proof to them several times on time, and also explained that the house is a duplex and there are 2 insurances which both have been provided to Flagstar Bank. Eventually Flagstar admitted it's their problem and said it has been resolved. But they bought an extra insurance anyway and let me pay the extra escrow ( insurance ) cost.
I pay the mortgage every month on time. But now I got a collecting call from them saying I missed the payment -- that's caused by the extra insurance they bought for me which they promised to correct.
Now they threat to report a negative credit on me and foreclosure because of the mistake they made.
This issue lasts for several months. And by the way, the insurance issue showing up every year -- they keep saying I miss the insurance every year which absolutely not the case.
|
| 06/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
I recently had financial difficulties in which I let Flagstar know ahead of time. I sent in all my paperwork but they kept telling it was wrong. Which was not the case. It seemed like they were doing this on purpose to cause me to almost go into foreclosure they even sent me documents for modification on date that was scheduled after I received the papers. They cause more of a hardship than it should have been. So I decided to go throw homesafe GA which took 30 days.
Flagstar put me in bind to ruin my credit it took 4 months for them to get everything together which is entirely unacceptable for banking standards. So they're showing late on my credit profile in error, this was merely their mistake. I did all I was supposed to do ...
Not to mention I was misguided via one of their employees who advised me not to pay any mortgage until I see if I'm going to get approved for the hardship.
I have attached a letter that I provide Flagstar in XX/XX/XXXX
|
| 01/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I was struggling financially and was late on a couple payments in the beginning about a year ago and Flagstar Bank put me on forbearance. I was allegedly approved for loan re set and was told I would be mailed the documents and I needed to have it notarized and signed and sent back within 13 days. For months I calls once and twice a week and always got the run around on why I haven't received the documents. I was told not to make any payments until I signed the loan re set document. On XX/XX/XXXX I received a email saying I needed to sign the documents that were mailed to me for loan re set. I never had documents mailed to me. I get a email XXXX XX/XX/2022 with the documents attached of which now I can not find. Wednesday XX/XX/XXXX I call flagstar yet again and am told that that option is no longer on the table because I never returned the documents. They never sent me the documents. My home is all I have and they have swindled me into forclosure
|
| 10/09/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Flagstar Bank has been harassing me about an old mortgage which was transferred to them about the same time I refinanced the VA loan with a new lender. See below warning I sent them recently. They should have their license revoked. This has be going on for 45 days and I have tried to get them to stop by phone and email and the robot calls continue enough is enough Mortgage Payments Flagstar Bank you are put on legal notice I will immediately sue Flagstar bank for harassment by mail and ROBO calls to my phone and mail concerning payments on a Mortgage loan which was refinanced by a new lender on XXXX XX/XX/2020 and your funds your looking for are with XXXX. ( I have called you 3 times about this loan. I have a new loan and it sure is not with Flagstar. Further I will send a letter to the VA to suspend your license for harassment to a VET, I'm done calling or writing you. You ding my credit and will take this further to court.
SIGNED XXXX XXXX XXXX
|
| 10/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
I have received many calls from Flagstar Bank from a number not listed on their website.
They ask me for personal information to verify who I am. This is a huge compliance issue.
When I called them back at the number listed on their site they told me that I had missed a payment months ago. When they looked further into it my bank had reversed the payment for unknown reasons.
However, I had made the payment through their portal each month, I received a text stating they payment had been made and every month after that I was only prompted to make my normal payment.
I have now taken a huge hit on my credit score, I have hundreds of dollars in late fees and I have spent hours on the phone trying to unravel this.
Flagstar is not willing to work with me unless I jump through many more hoops, regardless of their failing to notify me or provide clear details about what I owe and when.
They are also in gross violation of privacy requirements.
|
| 06/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
Flagstar Bank , FSB through its agents, XXXX XXXX, Senior Loan Officer, e-mail : XXXX, and XXXX XXXX, Senior Loan Processor, e-mail : XXXX, is a predatory mortgage lender and prey on the naive and uninformed. Mr. XXXX and Ms. XXXX are taking advantage of people. The lender is using high-pressure tactics and urging me to sign on a refinance loan by the changing the terms and consumer disclosures at the last minutes.
XXXX XXXX and XXXX XXXX tried to hoodwink me. On XX/XX/2020 I agreed to closing costs with no prepaid property taxes. The taxes have been paid in full. But on XX/XX/2020 Flagstar sent me a new consumer disclosure ( CD ) with new prepaid costs, which included property taxes, thereby ballooning the refinance loan amount by thousands of dollars, which would have compounded the interest over 15 years to my detriment.
Please help me put these crooks out of business and report them as predatory lenders to the Federal Trade Commission.
|
| 08/25/2022 |
Yes |
|
- Struggling to pay mortgage
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Web |
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Upon receiving loan modification in XX/XX/XXXX we agreed to the terms within the modification agreement. We had the modification agreement signed and notarized by all parties necessary. We return the modification agreement to the lender, they reviewed it signed and notarized it. The agreement was then recorded in the local county on XX/XX/XXXX.
The agreement is now not being honored by the lender, they said that there was a notary issue. I was uncertain of the notary issue when I was sent out the same modification letter in XX/XX/XXXX. When I received that modification agreement, I contacted them and was told it was sent an error and to discard it. Now Im being told that they will not honor the original agreement from XXXX because of a notary error. If there was a notary error, why would you notarize and sign it to begin with? If there was a notary error, why would it be recorded on public record in my local county? Please remedy this ASAP.
|
| 12/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
I had hail damage on my roof in XXXX NM in XXXX. The insurance company provided me checks for air conditioner replacement and for roof replacement. Flagstar Loss Draft department refuses to endorse the checks and forward me the insurance money so I can pay my contractors. I researched them on XXXX and found they are doing this to tens of thousands of customers. I believe they are trying to keep insurance claim checks for themselves instead of endorsing and returning to their customers. I have had to contact them over 35 times and I get a different agent every time and a supervisor is never available. This appears to me to be way more than just incompetence and looks like a premeditated plan to keep insurance money. Consumers need protection from predatory practices and this looks like a prime example. It is now XXXX time and at this point I do not know how I am going to be able to get my insurance money back from them and pay my contractors.
|
| 11/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XX/XX/20 want to refinance my home for a cheaper interest rate since I've been Flagstar Bank mortgages-XX/XX/20 still haven't closed I've done All of my part submitting paperwork/checkstubs 2 twice now ... Paid for an appraisal in XXXX XXXX20.
Now advise No longer want to refinance as I'm going with another lender at a cheaper interest rate to boot! better than my own mortgage company.
I don't want to pay for another appraisal since can use this one but must be within 120 days ...
XX/XX/20 asked for my appraisal to be transferred over to my new lender-5 times I sent written requests, asked to speak to my lender 's supervisor whom I have now left 6 messages to call me all no No avail,,, Asked for his supervisor/district or regional manger-spoke to one supervisor who advise that supervisor would call me back once off his current call ... I got No call yet!!!!!!!
Help transfer my appraisal & loan over!! GUH!!!!!!! Months of frustrating ...
|
| 10/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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I applied for the refinancing of the existing mortgage in XXXX of 2020. They never responded to the application and claimed it was lost due to technical glitches. They finally found it a few months later. They have all of the required documents. In XXXX they claimed there were issues with the way the house was registered with the county property appraiser 's office and they could not conduct an appraisal of the house. They claimed that the house was registered as a single family and to have it corrected as a multi family. I was able to get the issues corrected, all during a pandemic, in XXXX, they conducted the appraisal. After many calls and emails they claimed that they had to run my credit again as it had been awhile since it was pulled. They pulled it and now it is XXXX and there is still response or timeline from them as to when the refinancing will be closed. They respond very slow and or response at all to my emails and voicemails.
|
| 08/08/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
due to unforseen issues, we took out an equity line on our home in XXXX at a rate of 4 % interest only the loan matured in XXXX and was purchased by flagstar bank we then applied for a loan modification with flagstar because we have suffered a financial hardship the monthly payment on our current 1st mortgage is approximately {$4700.00} including taxes and insurance flagstars offer for the modification was a 240 month note at an absurd rate of 6.5 % which is ridiculously above the current lending rates ... .and the monthly payment would be approximately {$3300.00} We had sent them all documents for our full financial disclosure and there is no way that we can afford more than {$8000.00} monthly towards mortgage commitments based on our net income flagstars only alternative was to press us to pay the full amount of the note which of course we can not afford and has not provided any alternative options we are stuck in our own mortgage crisis
|
| 01/11/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My mortgage was with XXXX and was sold to Flagstar. I tried to process my first payment with them and typed in the wrong account number which made my payment not go through. I never received an email or phone call saying I missed a payment and when I went to go pay the next months mortgage payment it said I had late fees and wasn't paid. I called Flagstar and the customer service representative was very rude to me and asked me " If I would like to keep my home? '' and ; " just wanted to know if you wanted to keep my home? ". When I asked about the late fee, he stated " it wasn't a late fee but an insufficient funds fee. '' Federal Law states that I have a 60day grace period before late fees are charged.
I don't believe I should be charged any additional fee 's regardless of what they wish to call them to subvert the law given that I never received notice of the missed payment and I am attempting to fulfill my payment obligations in full.
|
| 02/02/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
On XX/XX/2021, Flagstar representative name XXXX at the corporate office was unable to resolve my issue or offer any assistance. Instead, the representative immediately transferred the military veteran home mortgage borrower to the Forbearance program.
On XX/XX/2021, a Flagstar representative informed me it generally takes about 4 weeks to process Loan Modification Loan.
On XX/XX/2021, a Flagstar representative name XXXX verbally confirmed all requested documentation including a completely signed and certified Modification Agreement was received. XXXX also informed me the company had not updated their system to reflect the due date of my modified loan mortgage monthly payment amount.
XXXX requested I provide my bank routing and account number as the only means of making a mortgage payment.
To date the military veteran home owner has not received a written final determination regarding the loss mitigation/modified loan agreement.
|
| 07/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2019, I noticed a service fee from Flagstar Bank pertaining to a payoff request for which the customer service dept. is unable to tell me who made the request.
Please note - my loan servicing was transferred to this company about one month after I closed with XXXX XXXX company for which I already paid loan payoff fees with a different lender for which I can understand.
I have had my mortgage servicing transferred several times in the past of owning a home, but have never been charged a payoff fee when a new service takes over sending the bill.
I called XXXX to inquire about this practice and they said I should not be charged a fee when servicing is transferred.
My goal is to find out who ordered this payoff request and to stop Flagstar from charging servicing fees for mortgages they service and to refund this charge to my account as well as have charges brought against them by the appropriate organization for penality.
|
| 09/26/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Insurance payment from my escrow account was not made in time to my insurance company thus leading to late fees and cancellation notices to homeowner. Monies were withdrawn from my escrow account TWICE ( XX/XX/XXXX & XX/XX/XXXX ) thus lowering the escrow account value below allowed limit allowed by Federal law. This appears to be an error since the money was placed back into the escrow account at a later time ( XXXX ). The error does impact the calculated low value for the escrow account unless special provisions are taken. This new " low value '' for the escrow account will or may cause damage to me by increasing my escrow required payments next year after the annual escrow required payment calculation.
Late fees of {$10.00} were added by the insurance company.
Cancellation notice sent to me by the insurance company.
I continue to get letter in the mail requesting that I pay the late fees to my insurance company ( XX/XX/XXXX ).
|
| 02/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for two refinances with XXXX XXXX, and I decided I would go with another lender due to the slow response so I withdrew the loans. I had given my credit card so an appraisal could be ordered BUT when the XXXX called I told him I was not going through with the transaction so he cancelled the order and I also notified XXXX. The Processor called me over 3 weeks ago and confirmed she would confirm when they were going to credit back my credit card since the appraisal was never performed and I have never heard back and I also have left two messages for the XXXX to please contact me back on when I will be getting my appraisal fee refunded and have not heard back. I have two other loans with XXXX from previous refinances but now no one will get back with me on crediting back an appraisal fee of {$720.00} on these ( again never was done, XXXX was told when he called to schedule I was withdrawing the loans so he cancelled the order )
|
| 01/20/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Flagstar Bank denied me a loan modification or hardship. I was unemployed for almost 2 years and tried to get loan modification and did n't hear from them and when I did I was always missing documents even though I did send them. No emails, No phones call and especially no help from them to work something out. It seen they just wanted me to get more in the hole so I could lose my house. I file for bankruptcy to tried and save my house and the fell into XXXX do to a work injury. First my Job relocated and that cut my income and then XXXX I should been eligible for a hardship plan never got the opportunity. I was part of the loan modification lawsuit that they had. My mortgage has an equity of over {$100000.00} thats the reason why they want me to loose my house. I 'm ready to make payments now got a job. Since they always gave me the run around I deserve a second chance they have nothing to loose with my equity and they broke the law.
|
| 11/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I'll be short and sweet. Having undeniable, objective financial difficulties. Asked Flagstar Bank for help with mortgage payments, supplied a mountain of paperwork and proof of my hardship ( s ), and was denied. Appealed, and denied again. The reason? Because I'm not more than 30 days late on my mortgage, which I actually am. How would a few more days make any difference?
Hmmm ... I meet the criteria, I provided the proof, I get denied. How similar my situation looks to at least one multi-million-dollar-lawsuit. Oh, you want links? Here you go!
https : //www.consumerfinance.gov/about-us/newsroom/cfpb-takes-action-against-flagstar-bank-for-violating-new-mortgage-servicing-rules/ https : //www.hbsslaw.com/cases/flagstar-mortgages https : XXXX https : XXXX https : XXXX And here is Flagstar 's STELLAR, one-star cumulative ranking at consumeraffairs : XXXX XXXX XXXX An exceptional company is defined by how it handles its exceptions.
|
| 11/03/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
This is a second complaint to follow up on the Trial Plan Agreement offer dated XXXX/XXXX/XXXX. The first CFBP complaint requested an affordable loan modification and forgiveness of the escrow shortage. The payment offered is higher than all previous payments due the escrow shortage that we feel is a mistake made by Flagstar. This mistake was made when we were approved for XXXX XXXX XXXX program on XXXX/XXXX/XXXX in which the program paid {$23000.00} to Flagstar to get us current. We were told and the approval documents stated that this would get us completely current and stop the foreclosure and cancel the sheriff sale. We continued to make our monthly payments assuming everything was back to normal when we received notice from Flagstar in XXXX XXXX that we were behind in escrow {$10000.00} and our payment would more than double to {$1800.00} per month.
We have attached a Third Party Authorization for our HUD Housing Counselor.
|
| 07/22/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Had an unknown person arrive in property saying that there was an urgent matter that I had not been intouch with mortgage company and for me to contact company. Attempted to contact company was hung up on 2 times during conversation with 2 different reps. Also was told by second rep I was nick picking with the words. But if I am trying to get accurate information, I need accurate information. In a court of law accurate information is very important. In the world accurate information is important for all things not just business. I am not receiving accurate information from mortgage company. They are not sending out accurate information. Contact is impossible when they put you on hold for hours, they will not answer the phone, when they do they hang up on you. The reps are rude, and dont provide accurate information or take accurate information. If you cant communicate then nothing gets resolved, end up on a hamster wheel cycle.
|
| 04/10/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
On XX/XX/20 I applied on line for mortgage relief through CARES act. I applied 2 more times because I never received confirmation that my request was received. I called XX/XX/20 and was told that I would be notified by mail and that I would receive 6 months of mortgage relief ( no payments ) but at the end of the program would need to make arrangements to catch up payments with no interest or late fees ( balloon payment ). As I understood the program that process was distinctly discouraged and rather apply missed payments at the end of the loan ( 6 month loan extension ). What they are doing now doesnt necessarily help consumers because now I'm worried if I cant make up {$6000.00} worth of missed payments I will be foreclosed on ( stressed out ). Please let FLAGSTAR BANK know that their interpretation of the CARES act is inaccurate and they need to change their procedure regarding this program that is ment to help consumers.
|
| 04/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My loan was recently transferred to flagstar bank, I paid my XXXX payment, and clicked the enrolled in autopay button. After clicking the button, I received this message : AutoPay will be available when your next payment due date is after today 's date.
I got a text this month after the payment late fee date that I did not pay on time and received a late fee. When I called and contacted the bank, and let them know Autopay should be setup, they said it wasn't. I shared my screen with them, and they said you didn't enroll in Autopay, even though the message above was flashed. My bank account information is store, so Autopay was enacted. They received to current their late fee or make any attempt and helping a loan which was involuntarily transferred to them, even though my efforts and understanding was XXXX setup autopay. As a result, they refused to remove the {$84.00} late fee for their organization 's missleading website.
|
| 03/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Taxes were not paid to township since XX/XX/XXXX Received notice from township that house would be auctioned if not paid in full including late fees totaling {$5300.00}. We paid the taxes out of our savings account.
Filed a complaint with the department supervisor explaining that they owe us the late fees because they were at fault. Issue was not resolved.
Escrow account is still wrong.
We decided to refinance our mortgage and just pay the taxes our serves since they can not pay them correctly.
Refinance process began with Flagstar XX/XX/XXXX.
After multiple phone calls to the mortgage company, we have yet to close our mortgage.
At first, they explained that their system was down for 3 weeks.
Then the Loan Servicer explained that her company computer had a virus and she was working on it.
All of our refi documents expired including our Rate lock and they had us resend everything. We still yet to close our refinance.
|
| 03/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our mortgage payment has remained the same for quite a while. Recently I noticed a small decrease in our monthly payment which was then ( after three months ) followed by a significant increase in our monthly payments. As I investigated the reasoning for this I discovered that the monthly PMI was being paid for in random ways. For example, it may not be paid one month and then be billed twice as much the next month. At one point there were four months worth of PMI paid for from our escrow account a one time. While this was occurring we were informed that there was an escrow shortage. Our monthly payments were increased by just over $ XXXX/month. The lender is unable to explain why the PMI has been taken erratically, why there is an escrow shortage, and can not justify the amount of the monthly increase. Numerous calls to the company have resulted in no results and continued promises to investigate that are not accomplished.
|
| 06/25/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Became over 30 days past due on my mortgage loan. Wanted to make a payment online through the bank 's internet portal, which does not carry a fee - but was restricted from doing so due to the past due status. Called in to make the missed payment and was assessed a {$15.00} fee for doing so. Blocking delinquent customers from free payment options and forcing a {$15.00} fee on them for essentially the same service with an agent - with no other free electronic payment options - strikes me as the imposition of an additional late charge beyond what the contract allowed for.
Additionally, the bank offered a payment plan to allow me to cure the debt over time, which I appreciate. However, each installment under this plan will also be charged a {$15.00} processing fee, which seems again like the imposition of additional fees for customers experiencing hardship. I have agreed to these terms because I want to cure the delinquency.
|
| 10/20/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
I am filing a complaint against XXXX XXXX and XXXX XXXX from Flagstar Bank in XXXX MI ( XXXX XXXX XXXX ) for not following bank regulations for a joint account with survivorship. On XX/XX/2022, I presented my husband 's death certificate to close 3 CDs ( XXXX, XXXX ). XXXX XXXX insisted that a penalty would be applied because survivorship meant beneficiaries. I disagreed. I showed her an invoice from XXXX XXXX XXXX XXXX verifying no penalty for closing my CD account. I asked her why Flagstar is the only bank that does not follow bank regulations. She said she would consult with XXXX XXXX. When she returned, XXXX XXXX said XXXX XXXX agreed with her that survivorship meant beneficiaries, so penalties would be applied.
I requested to speak to her supervisor. XXXX XXXX called someone and said a " waiver '' would be applied just for me. The bank should be investigated for illegal practices by using intimidation and deception.
|
| 03/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Simply stated, I filed an application for loss mitigation with Flagstar Bank in XX/XX/XXXX, the application was denied and I had to refile in XX/XX/XXXX. The application I refiled was approved and I went on a trial plan XX/XX/XXXX through XX/XX/XXXX. Meeting all those payments, my loan was accepted as permanent and I signed and returned the documents. I made the permanent payment amount which was a slightly higher amount then the trial period. Flagstar claims I didn't signed the permanent agreement correctly and closed the deal without proper notification and while I was doing everything possible to communicate and work with them. I have attached many supporting documents including a timeline of events, and similarities to the administrative action filed against them in XX/XX/XXXX. I have been in contact with Flagstar daily and done everything asked of me. Flagstar withheld critical information that closed my application.
|
| 10/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We bought a house a couple years ago on XX/XX/XXXX. In the spring of XXXX we applied with our old lender XXXX XXXXXXXX XXXX XXXX XXXX XXXX, they informed us we could not remove the mortgage insurance for 2 years. THIS WAS NEVER DISCLOSED TO US WHEN WE BOUGHT THE HOME. They said we had to wait. Our mortgage was sold to Flagstar, we applied again in XXXX of XXXX. They mailed us the paper work, we filled it out, sent it back and paid {$100.00} for the the valuation of the home, which cleared our account on XX/XX/XXXX. They ordered a valuation via XXXX XXXX to remove the PMI, they called to set apt , then XXXX the agent no showed, we called XXXX cancel saying the Flagstar cancelled the inspection. We called Flagstar they blamed it on XXXXWe called XXXX and they new nothing about it. We have a case number with Flagstar XXXX.
They took our money, did nothing and now not call us or helping out to figure out what is going on.
|
| 01/07/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I send my mortgage payment the first or fourth of the month. My mortgage is handled by Flagstar Bank. I asked them why there is a delay in crediting my payment most times the XXXX of the month or later. I also wanted to pay by phone, but was told I had to pay a fee of XXXX dollars. I pay mostly by phone to my home bills and only one bill requires a fee of XXXX dollar and XXXX cents. I have called them repeatly and spoke to different agents to ask if the fee can be waived and always got a negative answer. They suggest aoto debit or payment on computer site, for which there is no fee. I would like to pay my first of the month bills by phone so as not to forget the dates due. I am a vet. and XXXX XXXX years old so my memory is not how I would like it to be. If this a legal requirement all banks have, then I am satisfied, if not, perhaps this Bureau can garner some help for me. If not, I thank you for all things possible.
|
| 01/03/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Due to an error in my bank account, a scheduled mortgage payment could n't be processed and was returned to the mortgage company, Flagstar Bank. Unfortunately the payment was scheduled while I had some funds coming in and some going out. This was the first time this happened. I have since received a letter from the bank informing me that I can no longer make online payments, and now funds need to be received in certified funds. The problem is, my mortgage payment is so high that when I go to either purchase a money order or send money via XXXX XXXX it is flagged as suspicious activity or exceeds the amount I 'm allowed to send. It seems incredibly unfair that, not only do I get slammed with a Non Sufficient Funds fee, but then the easiest way to pay the mortgage is taken away. I spoke with Flagstar Bank and they refuse to restore online payment, despite my explanation of how this is complicating sending my payment in.
|
| 04/16/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Hello, About almost XXXX years ago my husband and I lost our home that was financed by Flagstar bank. We tried for about a year to try to modify our home with unanswered questions. They asked for paper work, we sent it. They kept asking for the same information over and over and over. They seemed to want to help us but once they received everything they asked for they said it was too late. I have faxed papers over and over and over and even had different agencies trying to help me modifiy my loan. Nothing was done and my home was foreclosed on. We did not want to lose our home and tried everything in our power to try and save it. Whatever they asked we did. From papers being notorized to simple bank statements. they received it all. They kept sending the same request over and over and we kept sending everything. They did nothing. This bank had no intentions in letting us modify are loan and its plane simple and wrong.
|
| 05/14/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I requested a payoff quote from Flagstar online and nowhere does it state that if you request a payoff that they will not pay your escrow account, They mail you the quote by USPS and the statement they said informs you that there will be a halt to the escrow and you show know to call them and tell them to continue your escrow payment. During this time where Flagstar halted my escrow my property tax became due and them paid late by Flagstar escrow department and the late fees was {$300.00} dollars that they charged to my escrow account. The servicer is required to pay my escrow account on time so that I the consumer is not levied late fee. I feel that Flagstar should refund me the {$300.00} dollars that I was fined because they paid my property taxes late when the funds were available in my escrow account. I simply requested a payoff and this in no way should freeze my escrow account. This is an overreach by Flagstar.
|
| 09/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I received a letter from Flagstar, dated XX/XX/XXXX, stating that I had a lapse in hazard insurance coverage from XX/XX/XXXX to XX/XX/XXXX. Flagstar charged me {$370.00} to cover the lapse. However, there was never a lapse in coverage. I have attached evidence of property insurance showing that I was covered from XX/XX/XXXX to XX/XX/XXXX, which includes the period from XX/XX/XXXX to XX/XX/XXXX. I have already submitted the evidence of insurance to Flagstar directly. I decided to also submit a CFPB complaint because I suspect that this is a malicious tactic on the part of Flagstar- i.e. arbitrarily declare that there was a past lapse in coverage, charge the borrower to correct the lapse, and put the onus on the borrower to prove that there was no past lapse before they can recover their funds. The key to this tactic is that Flagstar is saying the lapse occurred in the past, even while current coverage is in place.
|
| 11/23/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Our mortgage was in XXXX through XXXX bank. We were processing a partial claim to allow us to resume normal payments in XX/XX/2021. During this process we completed the interview and the partial claim was approved. At that time the mortgage was sold to Flagstar bank. Flagstar agreed that they had received the documents from XXXX and were processing the partial claim and required us to pay over the phone each month until it was completed.
As of today, XX/XX/XXXX, no resolution has been achieved. I spoke to an escalation XXXX, XXXX XXXX department XXXX ), and he reported that they received the documents in XX/XX/2021 but a notary signature was not legible. I asked who had processed the paperwork and why no one had let me know during any of my telephone conversations each month. He did not provide that information but wanted to see if they can still process the claim or if they need to start the process over again.
|
| 09/28/2020 |
Yes |
|
|
|
Web |
|
|
We closed on the sale of our home on XX/XX/XXXX. We are owed an escrow refund in excess of $ XXXX and when I called I was told it was issued to our new address ( verified 3 times ). After 3 weeks of no check, I contacted them to request another form of payment, and verification it wasn't deposited, required on their side, I understand. I called again to have someone update me when it would be reissued. Today they said the escrow balance is still in our account and it would take another 15 days to request a re-issued check. I've received several pieces of correspondence from the bank that the loan has been paid in full and it's been satisfactorily recorded/lien released.
I also married and changed my name after I had my account for a year. I received correspondence in both my new name and former name for 3 years and after several calls was told the data couldn't be reconciled in their internal IT infrastructure.
|
| 01/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Currently I have Flagstar Bank Mortgage. In XXXX the Flood Policy from my Association renewed. I had called Flagstar and gave them a heads up because I had a similar issue with previous mortgage company. I gave them contact for the Flood Insurance company and they said they would note it in my file. I called them after they sent me a letter saying that they needed the information Since I am the XXXX XXXX I obtained the full policy and added it to there document server. Then I got another letter saying that they need the information. I called again and was first told that they didn't have the information. I told them I called and gave the information and added the policy to the document server. Then I was told that they have the information add they are expediting it. Then I found my escrow account pulled from and called again. I was told it was still being reviewed and they are flagged it to be very important.
|
| 03/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I requested a complete and fully executed set of documents pertaining to our loans because I discovered that we were not given copies of all documents. I learned this when Mr. XXXX read from a screen information that was never disclosed to us. Flagstar emailed partial documents that are not fully executed. I requested a fully execute set again and Flagstar has refused to provide me with a fully executed set. Instead, it claims it sent a set of the documents to me already. In reards to the incomplete docs that Flagstar emailed, there are missing signatures and amounts as well as the Broker Commission disclosures. Further, all Disclosures that were prepared by Flagstar bank for us to sign were not included. I have requested a complete and fully execute set of any and all documents that pertain to our loans more than three times and as of today, XX/XX/19, Flagstar has not provided a satisfactory set of copies.
|
| 11/14/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
RE : Flagstar Bank, XXXX XXXX XXXX, XXXX, MI XXXX In XX/XX/XXXX, the FHA loan was approved and funded without the loan servicer confirming all repairs were complete, specifically the lower level A/C unit -- which ultimately affected the XXXX XXXX XXXX XXXX XXXX XXXX.
In early to mid XXXX, I experienced an unexpected loss of income an immediately contacted the Flagstar Bank as a proactive measure ; but was advised to allow the loan to default before applying for assistance. Loss Mitigation efforts were handled with negligence and prejudice, thus resulting in undue financial and emotional strains over a period of 3 years.
A total of XXXX Loss Mitigation applications were submitted. During the 3 year process, there was either NO communication or lack of communication via mail or phone calls. However, it was the mishandling of the initial Loss Mitigation app that significantly changed my family 's life.
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| 01/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Flagstar Bank has a forbearance process due to COVID-19 for those needing to bring loan current, and modify terms. The main issue it appears, none of their systems take to each other. Meaning, if you call to speak with someone, and they input the request does not mean anything. You still must go online and submit the application, which is not clear on requirements, and criteria. I was promised a six-month reprieve until XX/XX/2022. However, I received a " Notice of Default and Intent to Accelerate '' letter stating the {$23000.00} must be paid by XX/XX/2022.
The notice sent has a phone number XXXX to contact. However, when contacting the office, and no one is available. I have left a couple of messages within the past 2 weeks. The message system even leaves your contact number in the queue for a return call. I'm concerned, the left hand and the right hand are not talking to each other purposefully.
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| 04/16/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Servicemember |
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I had an account with flagstar and had my checks direct deposited from ssid. The had stopped depositing my check without notice. I had an overdraft on my account of about XXXX or so when my check should have been deposited. I called the bank and spoke with the manager at that time. He told me when my check were to start comming back in this amount wouild be detictued at that time. Before my checks started comming back in the bank was attaching fees not under my contract with them when I opened my account. The charged me XXXX per day overdraft fees for over a month. This was a fee not under our contract nor was I ever informed of fees like this at any time. The law states they have to inform you of changes to an account. They can not just attach them like Flagstar did. I has several accounts with them for years and never had this happen or heard this bank did this. This amount is all service charges.
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| 12/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I contacted Flagstar Bank, the holder of my mortgage, on XX/XX/XXXX to discuss refinancing and spoke to XXXX XXXX. We verbally agreed to pursue a refinance and I applied, sent in documents, etc. Due to long delays in communication from XXXX, and the loan processor XXXX XXXX, my closing was not scheduled until XX/XX/XXXX. I was already very frustrated at this point as waiting for the refinance to close was negatively affecting my overall finances. However, two hours before closing, I was notified that Flagstar did not have the final closing disclosure ready due to still not having the payoff document from my HELOC ( which was their responsibility to acquire. ) We had to cancel the closing and now, XX/XX/XXXX, two WEEKS later I still do not have a rescheduled closing. My credit score has dropped while I've been in this financial limbo, rates have risen, and Flagstar 's incompetence has XXXX XXXX XXXX
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| 05/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have been attempting to modify a mortgage out of forbearance since XX/XX/2020. The communication is purposely evasive. I receive USPS mailed letters indicating my application is incomplete. The letters do no indicate what is missing. The only way I can determine what is missing is by calling the company and have a representative manually review my application to determine what is missing. Every time I call I am forced to hold for 30 minutes or more. Every time I call I get conflicting information regarding what is required of me.
The representatives have a hard time understanding what is being requested of me. In multiple occasions I have submitted a letter of explanation to satisfy the requirement. In each instance it is explained that I must submit a different letter of explanation.
I would assume there is an effort from this bank to prevent mortgage modifications from moving forward. The
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| 08/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was in the forbearance program since the Pendemic, a few months ago I requested a streamline modification based on my financial status. I have contacted Flagstar Bank several times and spoke to different managers and they refuse to help me. I was told that I defaulted on my loan which is inaccurate because I never had a loan with flagstaff. My loan was with XXXX and never with Flagstar. I never once was given a deferral or anything else. A lot of folks I know who have a mortgage with flagstar and fall in the same predicament as I am were given a streamline modification with no problem. I am not sure why I'm being singled out. I've answered every question they have asked me and they refuse to give me the streamline modification which will benefit my financial situation right now. I am asking Flagstar to give me the streamline modification so that I can start making my monthly mortgage payments.
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| 11/23/2021 |
Yes |
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Web |
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At closing of the property, in which we were the seller, we learned of XXXX XXXX liens against property which turned out to be from a forbearance. Before we listed property for sale, I paid off the entire amount of the forbearance per flagstar. Now the title company held XXXX XXXX times the amount of liens to in escrow and flagstar will not release payoffs so I can get the funds and we on verge of missing closing on our new house. We called on XX/XX/21 and were told by the representative that she found the problem and it would take XXXX days to resolve. On XX/XX/21 we called to check status and it was like we were starting the entire process over again and now we are being told it will take XXXX days. Also the XXXX loans were never processed properly and never even applied to my mortgage. So when I paid back flagstar they just paid off my monthly payments for was behind and never notified XXXX.
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| 06/23/2020 |
Yes |
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- Trouble during payment process
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Web |
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On XX/XX/XXXX Flagstar Bank purchased my mortgage from XXXX. In XX/XX/XXXX I was asked to provide proof of flood insurance. I contacted my insurance agent and they in turn provided proof of policy. later that week I received a letter from Flagstar stating that the policy ( which was the same I'd had with Amerifirst ) was not acceptable to Flagstar and that they had purchased/placed a flood policy on my residence. The letter dated XXXX showed a policy with effective date XX/XX/XXXX more than six months retroactive at a cost of {$2600.00}. My prior existing policy was still in effect during that time and there was never any indication that it was not acceptable. In fact, the existing policy had actually completely covered a flood claim on the property in XXXX of XXXX. How can I be forced to pay 6 months of coverage for time that had already passed when I already had coverage? This seems criminal!
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| 05/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I contacted my current mortgage company, Flagstar Bank, in late XXXX to inquire about their forbearance plan and whether or not I qualified due to the COVID-19 Hardship. They confirmed that I did, and sent me a letter confirming this information stating that my payment would be deferred for a period of 6 months ( XXXX - XXXX, 2020 ). I was told and assured that there would be no negative impact to my credit report during this period and that there would be no late payments reported during the forbearance period. I received information earlier this week that Flagstar Bank indeed reported me late for my XXXX mortgage payment. I contacted them and they confirmed that this wasn't supposed to happen but that I had to dispute this, even thought they admitted that this should not have been reported. This is unacceptable that a company would go back on what they claimed as part of the forbearance plan.
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| 01/27/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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I have applied for a Home Affordable Modification Program ( HAMP ) to my mortgage. I have faxed all the required documents exactly as requested by Flagstar bank and was contacted by XXXX XXXX XXXX with a request for Thirty days consecutive pay stubs ( Emails are attached as proof ) to complete my application package. Ive sent those documents to her however I received mail from Flagstar requesting some of the documents that were sent in with the original package.
I have applied for a HAMP in the past ( XX/XX/XXXX & XX/XX/XXXX ) and was met with the same issue. I was asked to provide documents I had already submitted to which I complied only to be asked for different documents that were also part of the original package submitted. This went on until my 30 day grace period was up.
It is my belief that Flagstar is intentionally delaying the HAMP application process past the 30 permissible days.
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| 09/10/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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I paid down my HELOC and obtained a payoff letter good through XX/XX/21. While in possession of the payoff letter I noticed that some payoff letter fees and an annual fee were charged. The payoff letter fees were waived and the CSR indicated that the annual fee would be waived if I signed the payoff and close letter and returned it by XX/XX/21. Therefore, I signed the payoff and close letter and emailed the executed copy to XXXX, as I was instructed to do so in the letter. On XX/XX/21, I called to confirm that the letter was received and the mortgage was in the process of being discharged ; however, the CSR advised that there was no record of receiving that letter and that the annual fee is still outstanding. On XX/XX/21, at the CSR 's direction, I forwarded the executed payoff letter to XXXX and XXXX. I would like for my loan to be discharged and any outstanding fees to be waived as promised.
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| 01/24/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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On XX/XX/XXXX I submitted my property tax record showing that the tax exemption for being 100 % disable veteran was in effect. I recieved an automated email stating I would get a response in 7-10 business days. I called Flagstar on the 10th business day when I had not received a response. The individual on the phone told me they would not be running a escrow analysis on my account since it was so close to tax payouts and that the form I submited was not valid because it listed my tax amount a " N/A '' instead of " 0 ''. I called my county office to get a document showing zero and the tax office said they could not produce that. In there system we are exempt from the taxes and that reflects as N/A. I don't know how to get these tax withholdings taken off of my account. I purchased this home in XXXX and have now spent 6 months battling with the bank to take off the property taxes. Please help.
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| 09/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Approved Trial Plan Agreement by mail dated XX/XX/2021, 1st payment due XX/XX/2021 amount {$830.00}. Received letter dated XX/XX/2021 Notice Of Default And Intent To Accelerate stating I am in default of my mortgage. Contacted Flagstar customer service XX/XX/2021 to discuss mail received I was informed by XXXX ID # XXXX Flagstar customer service my mortgage servicer XXXX XXXX sent the notice in error, I asked for a supervisor she ask me to hold and the call was disconnected. I call back and spoke with XXXX XXXX Flagstar customer service told him about the letters received and he said you are in default we sent the letter and I would continue to receive letters of default even though I am in a modification Trial. Again I ask for a supervisor and I was left on hold.
Flagstar customer service is rude and unconcerned. They refuse to assist the customer with keeping their homes out of foreclosure
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| 12/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My mortgage was transferred to Flagstar bank and there is no escrow. I never consented to an escrow because I pay taxes an insurance myself. I recently changed homeowners insurance in which the proof of insurance was sent multiple times to Flagstar. I kept receiving letters that I had not provided proof of insurance so I called the insurance division. They checked and said that they had my proof of insurance. I also received a letter ( enclosed ) that they had my insurance info. So why have they tacked on XXXX XXXXXXXX escrow to my loan payment? My taxes and insurance are paid. I tried to change the payment amount and it wouldn't let me. I can't afford a {$1000.00} house payment on my social security so it will not get paid.
They are having service issues with phone and website so I can't contact them right away to straigten it out. Can't call on the phone and couldn't chat on the website.
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| 08/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Flagstar Bank is not applying extra payments toward our loan principle. they are instead applying part of the money toward interest that would have been charged every month if we only paid the monthly amount due.
in this instance, we paid an extra {$10000.00}. they applied {$6100.00} toward the principle and {$2400.00} toward interest. distributing the {$10000.00} payment over XXXX months payment schedule.
in addition they " save '' any amount which is not a multiple of our monthly payment for application to next months payment, they hold the money without applying it to our loan, neither the principle or the interest.
We have asked them repeatedly to apply our extra payments directly to the principle and not the interest. This practice adds thousands extra to our total loan cost and increases the pay-off time. they have never fixed this practice since our loan was transferred to them.
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| 05/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I purchased my home at XXXX XXXX XXXX XXXX XXXX in XXXX XXXX FL XXXX in XXXX and refinanced it spring of XXXX. The mortgage has been sold to a new servicer, Flagstar Bank. The current loan # XXXX was for {$370000.00} and I owe {$360000.00}. The last appraisal came in at {$400000.00}, but current valuations and comp 's are above {$450000.00}. As such, I contacted Flagstar to ask about removing PMI of about {$100.00} per month. They responded 4 weeks later in a letter stating that they would not consider the cancellation of PMI based on current value of the property, only through documented proof of property improvements. Doesn't this stipulation violate the Fair Lending Act? Can a lender arbitrarily force the customer to keep PMI even when the value of the home has risen significantly? Do I have any legal recourse, as this was not documented in the loan paperwork when I refinanced last year.
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| 07/31/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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My complaint sent XX/XX/28 was me very frustrated after learning that the issue I had with Flagstar was allowed to be closed because Flagstar made the changes to my mortgage agreement and had a lawyer sign an affidavit to get around my signature ... Flagstar NEVER told me the issue with the contract and decided to change it without my consent because I kept asking them to send me a letter explaining the issue so I could take it to a lawyer and they REFUSED for months of my requests to do this and so I contacted you because you need to actually help not just let Flagstar tell you lies... I am XXXX XXXXXXXX and can not make decisions over the phone by myself... I need it in writing so I can get legal advice and they denied me that which is a violation of the Americans with disabilities act and I am going to pursue charges for them acting on my behalf to change my mortgage without me involved
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| 11/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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The home located at XXXX XXXX XXXXXXXX XXXX XXXX AZ XXXX, was sold on XX/XX/2021 and the loan balance was paid in full to the mortgage originator XXXXXXXX XXXX ( Acct # XXXX ). Deed of release and reconveyance and paid in full letter attached.
Somehow, the mortgage got transferred to Flagstar bank after the sale of the home and Flagstar bank has been reporting this account as delinquent ( 120 days past due ). I filed a credit review request with flagstar bank and they sent me the attached letter saying that they can not update my credit report. I have contacted XXXX and they say that flagstar bank has to report the correction even though I have submitted the documentation showing account closure.
The mortgage was a joint account ( XXXX XXXX XXXX XXXX XXXX ). XXXX removed the account my ( XXXX XXXX ) credit report, but has not removed it from my wife 's ( XXXX XXXX ) credit report.
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| 04/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my home in XX/XX/2020 and my new lender through a title company paid the previous lender ( Flagstar Bank ) in full on XX/XX/2020 via the " payoff '' amount that was provided by Flagstar. However, Flagstar has refused to payoff the mortgage citing they need to inspect my home before they will accept the payoff. They are no reporting me late to the credit bureaus and threatening me with foreclosure. They have given me documentation that shows they have my {$400000.00} payoff and they admit they received the funds via federal wire on XX/XX/2020 but they refuse to payoff the loan.
Now according to the county recorder I have 2 mortgages because they won't process the payment and my credit scores are destroyed tumbling over 100 points, this is threatening my ability to borrow, my application for student loans have been rejected for my children and it could affect my employment.
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| 02/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My mortgage was purchased by Flagstar bank from XXXX XXXX in XX/XX/XXXX. My first payment to Flagstar Bank was XX/XX/XXXX. My original loan was a conventional loan with no PMI. But when Flagstar took over, they added PMI to my payment/loan of {$75.00} a month.
Without realizing this, I ended up paying them a total of {$750.00} from XX/XX/XXXX - XX/XX/XXXX.
I sent a letter regarding this problem to Flagstar, and they terminated the PMI from my loan as of XX/XX/XXXX. But never reimbursed me for the amount that was paid prior to the termination.
I called on XX/XX/XXXX and spoke with XXXX from the PMI department, and he was supposed to forward the information to his supervisor and get back to me. I have heard nothing.
I sent a letter on XX/XX/XXXX again, and have heard nothing.
Flagstar Mortgage added PMI to my loan without my knowledge, or signature.
Please help!
XXXX XXXX
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| 12/07/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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To Whom It May Concern : I was put on a loan modification in XX/XX/2014. I paid XXXX payments. The second payment was a partial payment.
I spoke to Flagstar Bank representative XXXX XXXX in your XXXX Florida Call Center. I told her it would be paid from my next paycheck. She said do n't worry about it. I 'm going to work on something else for you to lower your payment. I filled out all the required paperwork. When XXXX XXXX came, instead of receiving a lower mortgage payment, I received a payment schedule to start in XXXX XXXX raising my mortgage payment by {$400.00}.
We have a unique situation with an XXXX year old XXXX daughter, who in the long run, her health might be negatively affected by not working something out with Flagstar Bank.
The bank keeps saying I did not make a payment since XXXX, but that is simply not true.
I would like a response to this message.
Thank You.
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| 08/03/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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During the covid pandemic, I was told by my mortgage company ( Flagstar bank ) that I would be getting a forbearance on my loan, which I did not request. When it came time to start payments, I spoke to a representative at the bank who told me that the payments missed would be added to the end of my loan, without interest. As I have been trying to refinance my loan, I am now being told that I owe almost {$30000.00} for " missed '' payments. So while I paid {$220000.00} for my home in 2017, they are now telling me I owe {$230000.00}. How can I owe more than I paid for the home??? I called, emailed and asked numerous times for some to explain this to me and they keep saying they will reach back out. Another company, XXXX XXXX is now servicing my loan, so I am assuming they paid off the $ XXXX but again, how could I owe more than I paid for the home after making payments for 7 years?
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| 08/28/2015 |
Yes |
- Bank account or service
- Checking account
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- Problems caused by my funds being low
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Web |
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I deposited a personal check for {$3000.00} into my Flagstar Bank account on Monday. My brother wrote me a personal check to help me with my XXXX bills and help pay XXXX. I have fallen on hard times and he offered to help. I expected a 3 day hold on the check, which would be okayXXXX. However, Flagstar bank not only placed a 3 day hold on the check, but turned around after the three days and placed anther 7 day hold on the check for loss prevention. This is a local check and both my husband and myself have direct deposits of our payroll checks being deposited into this same account. Our payroll checks are more than the {$3000.00} personal check.This 7 day hold caused me to go XXXX for 7 or more days XXXX. This is unreal and uncaring. The whole purpose for my brother giving me this money was to prevent this from happening. They are heartless and cold to do this to any human being.
|
| 07/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
|
Request to audit the mortgage frauds : 1. Once Flagstar take over the mortgage, it will not allow auto payment to happen. Even if consumer is able to set it up and received a confirmation - its either will get delayed so severe OR cancelled by itself. Both ways to trigger a late fee. Once its on, it will not allow the borrower to pay the whole amount due ( only one month at a time until the payment is posted which will trigger another late fee ). We tested in several different occasion from XX/XX/XXXX to XX/XX/XXXX and took several screen shots as a proof of the process.
2. Flagstar delays payment for and often withheld them in different " account '' to trigger late fee.
3. Flagstar delay then refused to remove PMI although the 2 years mark or over 20 % value is due. The unresponsive/delay tactic could take months. One of the reason is also due to the late payment posting.
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| 09/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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My original complaint with CFPB # XXXX. My mortgage company has had a check for {$10000.00} for over a year. The money is for my roof to be repaired on my primary residence. They contacted me on XX/XX/24 right after my first complaint was filed with CFPB. My contractor and I responded the same day with the required paperwork. Since then not only has there been no response but my online files are no longer there. The same link that my files are supposed to be they have an email option. I tried to email and it stops you on the tracking #. The only option that comes up is the word " select '' so it's impossible for anyone to send an email.
Every time it rains my roof leaks. They have had my money to fix it over a year. I have emailed, faxed and uploaded the required documents several times with no success. I'm including screen shots of all the info i just gave you. Please help!
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| 11/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. My request for the correction and removable of the erroneous information about my accounts has been diligently neglected by the Credit Bureaus. Despite sending them the last letter, dated XX/XX/2021, for the said request, I have not received any response up to this date. Besides, the inaccurate information about my accounts is still on my reports. Therefore, the Credit Bureaus has not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time permitted by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as willful negligence and non- compliance with federal statutes. Below is the account that is still reporting on my account : FLAGSTAR BK XXXX Balance : {$0.00}
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| 12/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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This complaint is in reference to a conventional home mortgage with Flagstar Bank : - Property Address is XXXX XXXX XXXX XXXX XXXX, WV XXXX - Loan number is XXXX - Payee is XXXX XXXX - Initial mortgage amount was {$510000.00} initiated in XX/XX/XXXX.
I made a {$400000.00} payment to principle on this mortgage on XX/XX/XXXX via wire transfer from my account at XXXX XXXX As of today, XX/XX/XXXX, Flagstar Bank has not posted this payment. I have called them five or more times checking on when this will be posted and have not received a straight answer. Flagstar Bank representatives have indicated that they can see this payment in their pending files and that some department that is responsible for posting these payments will eventually get around to it. I want this payment posted immediately and to ensure that it is processed as a payment on XX/XX/XXXX for interest purposes.
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| 06/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My mortgage got transferred to Flagstar Bank recently. My previous mortgage servicer had all the insurance documentation regarding my community. Instead of getting the documentation from my previous servicer, Flagstar bank has sent a letter to me requesting the info. The sad part is you can't even upload the documentation thru website. I called customer service and it took 30-45 mins to route the call to an agent to understand what documentation is being requested. Also, the address in the document where Flagstar bank is requesting is a PO BOX and doesn't appear to be a legitimate address.
My concern is this bank might be running a scam by sending letters like this and then fraudulently signing up customers to insurance that is not needed. I'm not comfortable with the way in which the insurance documentation is requested with no proper means to collect the documentation.
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| 08/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My loan was transferred to Flagstar Bank in XXXX, MI for an XX/XX/XXXX payment. Flagstar 's system wasn't set up to accept any payments until XX/XX/XXXX. In the meantime, they did the following : 1. Provided conflicting information about my RESPA protection and not being subject to late fees or credit reporting for 60 days. One customer service rep said that I didn't have to make any payment for 60 days. The other said that I had to meet my regular payments 2. Starting XX/XX/XXXX, they sent me and my wife daily or twice a day robo calls to their debt services line even though I had no debt 3. Sent one letter about my RESPA protections and sent a subsequent letter saying that I would be subject to late fees and reporting to credit bureaus within 30 days. They didn't admit those were conflicting letters I called Flagstar today with my complaint and they did not resolve it.
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| 07/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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Due to XXXX, we were put on a forbearance plan from XX/XX/XXXX - XX/XX/XXXX. Then it was extended until XX/XX/XXXX. Our hardship was resolved in XXXX, XXXX. We have been making our monthly payments, primarily in XXXX installments of {$620.00} and {$620.00} since XXXX, XXXX. We have applied for loss mitigation on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. We have been trying to work out a solution. We have proven on our loss mitigation application that we can afford to make the current monthly payment of {$1200.00}.
They indicated that we defaulted on a payment plan in XXXX. We made the trial payment plans back then, but got a bit behind later when my husband was not working.
We feel that we were misguided during the forbearance process. I have called on many occasions to get clarification and guidance and was told to apply for loss mitigation.
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| 09/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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On XXXXXX/XX/XXXX, I received a notice that my mortgage loan Escrow had a shortage of {$15000.00} and that my monthly payment starting XXXXXX/XX/XXXX would be increased from {$3000.00} to {$4700.00} in order to cover the shortage.
In reviewing my account & tax assessor information, I discovered that Flagstar Bank, paid a total of {$16000.00} in property taxes for XXXX from my escrow account when my total taxes for XXXX were only {$4800.00} annual.
On XXXXXX/XX/XXXX, I submitted a request asking that my escrow account be corrected as Flagstar Bank had overpaid my property taxes, which led to an escrow account shortage and that a new escrow analysis be completed.
As os XXXX XXXX, XXXX. I had not received any communication from Flagstar Bank therefore, I sent another request. To date, the issue has not been corrected and I now face an increased mortgage payment.
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| 01/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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I have been on the covid-19 forbearacne for the last 18 months. Before 18 months, I applied to reinstate payments and was told my loan would go to underwriting.
Over the 18 months I kept asking to speak with people knowledgeable about my options as opposed to the receptionists I kept speaking to. I was always told I couldn't. I also asked if modification is likely and they always told me yes as they didn't see issues as to why I would not qualify for a modification.
Now, two months after filling out a loss mitigation application, I am being told ( 1 ) my modification was denied, ( 2 ) I need to fill out an application, which I already did and ( 3 ) were on the brink of foreclosure.
Flagstar lied to me and mislead me for the previous 18 months as it relates to my mortgage forbearance. Had I known this was going to happen, I would have re-evaluated my options.
|
| 08/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
We refinanced with XXXX XXXX in XX/XX/2020 and our mortgage was sold to XXXX XXXX. We were not informed we would have to reestablish our monthly auto draft and we were almost late in making our mortgage payment for XX/XX/2020. It took two months to establish auto draft with XXXX. At the beginning of XX/XX/2020 we noticed our mortgage had not been auto drafted. We contacted XXXX only to find out that our mortgage had been sold to Flagstar Bank. We had NOT been informed our mortgage was sold and we had no way of knowing that our auto draft would not occur for XXXX. Now we have to go through the process again of reestablishing the auto draft. We have refinanced in the past with XXXX XXXX and XXXX XXXX XXXX XXXX and never encountered these issues. These are unsavory business practices and terrible customer service. I would never recommend XXXX XXXX, XXXX or Flagstar.
|
| 08/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
escrow recalculation due to error BY mortgage company .The escrow department had XXXX parcel id on file for this XXXX piece of property. Escrow paid XXXX annual tax bill on BOTH properties..one of which does NOT belong to me... they have corrected the tax billing however, since they do not have the money back from the incorrect payment on the incorrect parcel- they are expecting me to pay additional escrow money for their error..additional XXXX a month until they get their money back that they improperly paid out to wrong tax parcel id ..I should NOT have to pay additional money into my escrow and await 6-8 weeks for them to get their accounting straight and the money return from the WRONG TAX BILL THEY PAID... This is no error on my part..I have made numerous phone calls to straighten out THEIR incorrect paperwork. I should not be pentalized for THEIR ERROR..
|
| 04/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
When I received my XXXX 1098 tax form from Flagstar Bank I observed 7 late fees of XXXX on the statement and called in XXXX and spoke with XXXX who opened a case. Today I called to check status and see if a refund could be issued as I went with another company with lower interest rates. I made my payments on time using bi monthly payments, however ; a previous payment was misapplied in which a full payment was made instead of going into a pending status so subsequent payments were then behind. In trying to resolve the late fees I was provided the accurate dates from XXXX at Flagstart Bank stating that the fees started on XX/XX/XXXX to XX/XX/XXXX in which a total of XXXX is the overage I was assessed due to a computer error from Flagstar Bank. Not sure why the late fees stopped as I made NO changes to how my payments were made from my bank to Flagstar Bank.
|
| 10/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX XXXX, XXXX payments are showing on the following on my credit report.
XXXX XXXX XXXX 3 missed payments : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX Flagstar Bank 3 missed payments : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX Child Support Enforcement 22 missed payments : XXXX, XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX ; XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX ; XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX In accordance with the fair reporting act, this creditor has violated my rights under 15usc 1681section 602 states I have the right to privacy. 15 usc 1681 section 604 A section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. under 15 usc 1666 B a creditor may not treat a payment on a credit card account under an open and consumer credit as late for any purpose.
thank you XXXX XXXX
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| 11/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My complaint concerns disaster loss claims handled by FlagStar bank. My house suffered flood damage from Hurricane Harvey in XX/XX/XXXX ; we were awarded $ XXXX insurance claim to repair our house. As per protocol FlagStar has held the claim in escrow and has provided installment payments as the repair work is done throughout XXXX.
In XX/XX/XXXX we were awarded and additional $ XXXX installment per completion of a property inspection ( per the inspection our property was 85 % complete at the time ). We sent the proper papers to receive our next installment but have heard no response from FlagStar. I have learned that the bank is undergoing a system change and is unable to handle ongoing claims in a timely manner so the processing of my claim has come to a screeching halt. It has been over a month and FlagStar has yet to act on processing my claim.
|
| 10/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I learned yesterday that I have had no insurance coverage on my condominium. I contacted my mortgage company and was told my insurance was not included in my escrow. I went home and retrieved my loan documents to confirm they were to be included. When I again contacted the mortgage company they basically said " yes, we screwed up but you should have caught it. '' I was never contacted by the lender, the insurance company or my insurance agent. My agent said he had never been notified by the carrier that the policy was being canceled, in fact when he looked on their website is showed the policy was active but when he called he was told it was canceled in 2019 for non payment. Now no carrier wants to cover me because of the lapse in coverage. My agent said he could perhaps get XXXX XXXX to cover me but it would be extremely expensive. Please help.
|
| 09/16/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Servicemember |
|
I applied for a hardship refinance with Flagstar Bank and submitted all the required documents. I called back after two weeks and was told the application was under review. I called back in another two weeks and was told the application was rejected because the documentation provided was too old. The pay stubs were the only documents that were to be recent and they were my XXXX most recent stubs at the time. I applied again and was never able to get an update about the status of the loan until after over a month had passed. I was always told they were backed up due to the number of requests, but it was in progress. I was finally able to get someone to tell me that my request had been rejected again because the documents were too old. I ended up having to take out a 401k hardship loan and am still paying tax interest and penalties because of it.
|
| 05/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hi My loan was serviced by XXXX XXXX XXXX and recently transferred to Flagstar in XX/XX/2021, I tried to remove the escrow account with XXXX before the transfer and now have to deal with Flagstar.
I tried to apply to remove Escrow account for taxes and insurance and submitted the paperwork with Flagstar in end of XXXX and submitted all require documents and sent and received by the bank by XX/XX/XXXX. I called later in XX/XX/XXXX to inquire about status, Customer Service noted a ticket will be opened and issue will be resolved. I have not been contacted or notified about removing escrow account. I am not sure what is taking so long. No response and contact is very frustrating as home insurance is due and not sure if I need to pay or will the bank pay via escrow. I would like a status and when my escrow removal applications will be processed.
|
| 08/30/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
On XX/XX/2021, a representative for Flagstar Bank was peering in my front window. I asked them what they were doing and they said delivering a message. Peering in my front window has nothing to do with delivering a message.
This same message left on the doorknob has been delivered on numerous occasions. I am in forbearance on my mortgage and will resume payments on XX/XX/2021. Everything is in order on my online account. I have tried to reach out to Flagstar via the telephone number indicated on the message but am unable to get through with a maze of automated messaging and wait times.
Flagstar is in violation of State of Maryland breach of privacy ( peeping-tom laws ) and at this point, trespassing.
Flagstar is hereby notified that they are not permitted on my property and action will be taken if they violate any and all of my rights.
|
| 03/19/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
Do to Financial problems health problems we fell behind in our mortgage we were advised to apply for a mortgage modification that would be helpful in our time of need .We Applied in XXXX and have got the run around ever since then it seems is though the lender is doing every thing to discourage us from even getting to a point of rendering a decision my husband who is XXXX and myself a small XXXX XXXXXXXX XXXX have paid our bills religiously and have now fell on some hard times.we really need to ave this done we are falling further and further behind the lender is threatening foreclosure rather than assist us to modify the our property.Each time we send what is requested we are told we have to wait to verify receipt days later if it has been verified we have to call continuously with no return calls to us it is very disrespectful and callous
|
| 12/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Over charge of interest, failure to keep contract. I have contacted Flagstar Bank at least 4 times over this, they either hang up on me or never call me back. I've been a customer of them since XXXX am almost 6 months ahead on my house payment. I have been ahead on my house payment since day one with Flagstar bank. They have failed to calculate daily interest and charge me according to the payment schedule.
Example : Interest paid in 2020 = {$6300.00} Loan balance XX/XX/2020 = {$100000.00} Loan balance XX/XX/2020 = {$110000.00} Fixed interest rate = 5.375 % APR = 5.5706 % as stated in original contract Flagstar bank states my APR is 5.793 % ( FALSE ) Average loan balance for 2020 = {$100000.00} Annual Interest divided by loan balance =APR $ XXXX {$100000.00} = 5.846 % APR a very close approximation.
Please help me to stop this crime!
|
| 01/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Sometime in XXXX there was an " Total Advance '' {$470.00} fee added and no matter what I do I am always overdue and late because of it. I do n't even know what the advance is for. I have made payments all year missed one in XXXX but paid 2 in XX/XX/XXXX and 2 in XXXX. I have no idea why I owe {$1800.00} and have late fee 's every month. They always send a statement saying that they have a right to foreclose on me, and my credit is messed up so I can not remortgage. I did file banckruptcy at one time but continued to make my monthly payments. I also paid my escrow shortage but it still shows I have a shortage on my statement. When I call to talk to someone they take forever to get me to the right person and I work myself during the day and do not have time to wait over 40 minutes. I have sent emails but they always say I have to call.
|
| 11/05/2019 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
There has been fraudulent charges in my flagstar bank account and I reported it to them IMMEDIATELY. They removed the charges but didn't remove the fees for my account going to negative for these charges.
Basically these fraudulent charges have been made in my account and these were revered back but the fees associated with these fraudulent charges making my account go to negative haven't been reverted back.
They said it'll take a month to investigate the charges in my account after a month they got back to me and said they indeed were fraudulent charges and removed them but didn't remove the fees.
So I closed my bank account there cause their policy is unfair.
If the charges were fraudulent why should I pay the fees associated with them?
Now they put a derogatory mark in my credit score caus of this. This is totally unfair.
|
| 04/06/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
I have applied for a modification of my mortgage with Flagstar Bank. This modification was approved and I received the paperwork to sign and return. When I received the paperwork, Flagstar was requesting XXXX in closing fees to complete the modification. I do not have XXXX. I called the HOPE counseling service and ask for help. The counselor and I did a conference call with Flagstar and she requested an accounting for the XXXX. They clammed up, said it was an error and it would be fixed. I have since heard nothing from Flagstar. I want to get this resolved asap. ( and while on the phone with the HOPE counselor and Flagstar, I received XXXX telephone calls from Flagstar demanding payment THAT day.
I am at a loss and do not know what else to do. If I had XXXX in the bank, I would n't be behind with my mortgage.
SincerelyXXXX XXXX
|
| 03/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I have sent numerous letters to Flagstar Bank and the credit bureaus XXXX, XXXX and XXXX.I feel that the decision was unfair due to the circumstances.In the event of the information being erroneous and outdated. I have been caused a great deal of stress and anxiety due to my current status of applying for a home loan. I was denied credit due to the late payment. It is also reporting 90 days on one report and 30 days on the other.My credit is very important to me.I take full responsibility for my actions that was not in my ability to control Life happens. Unfortunately, at the time of the incident mentioned above, I had accident that caused me miss a payment hospital stay/injury. I am asking that the late payment be removed and I have a plan to avoid this happening in the near future. My payment history is 99 % which is excellent.
|
| 07/25/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
My wife and I submitted paperwork to have an Short Sale/Cash for Keys done. We received a letter dated XXXX XXXX, 2016 from Flagstar stating it was complete. Just this weekend we found out the Property was in Foreclosure Sale and that it closed on XXXX/XXXX/16. This as a shock to us since we have only been getting payment notices since we received the letter in XXXX XXXX indicating the short sale/cash for keys paperwork had been received and further notification would occur before anything happened with the house/property. We have never received any documentation confirming a Foreclosure. Billing statements are all we have received and as recent as the XXXX/XXXX/16 payment. The only reason we were aware of the Foreclosure is a XXXX estimate we received on Friday XXXX/XXXX/16 stating the property was not for sale it was Foreclosed.
|
| 01/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have a XXXX credit card on my credit. It was included in the bankruptcy from 2015. About six months ago the company switched it from bankruptcy and made it look like its an active collection with 17 lates!! I have NEVER been late. I have all of my bills on auto pay. I would like to have a corrected or removed. I have asked him three times now and have not gotten any help. I am trying to buy a home and this is the only account hurting that. Its very frustrating! Especially when Ive asked numerous times to have it corrected. Its like we have no voice against these companies reporting what they want. Flagstar is also reporting incorrectly and XXXX XXXX lates are incorrect. None of this was reporting like this until a few months ago. Its like someone went in and changed my credit purposely. All of my accounts went out of whack
|
| 06/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our escrow payment on my Flagstar Bank mortgage account # XXXX has increased significantly, an additional {$240.00} per month. We believe the increase is way too much as our property taxes nor our property insurance has increased. Flagstar Bank, the new loan/service provider and is unable to accurately provide me the details of escrow increase due to the transfer of a different loan/service provider ( XXXX XXXX XXXX # XXXX ) within the same year. Is it possible that this information was misplaced with the previous loan/service provider? In addition, We're being asked to pay a cushion " Required Minimum Balance '' {$1100.00} on top of the " Projected Balance '' of {$1800.00} totaling the proposed shortage {$2900.00}, is this legal? Where is the escrow and the " Required Minimum Balance '' collected from the previous provider?
|
| 06/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I obtained a loan on XX/XX/XXXX on my home at XXXX XXXX XXXX XXXX XXXX, XXXX WA XXXX from XXXX XXXX. They then sold my loan to XXXX XXXX XXXX who then sold my loan to FlagStar Bank in XX/XX/XXXX or XX/XX/XXXX.
After FlagStar obtained my loan ... they without my consent or authorization added 1. {$2000.00}. annual home insurance. - HOWEVER I already have insurance that I pay {$740.00} annual for from XXXX XXXX.
2. Increased my property tax amount from {$1400.00} to {$2200.00} My county still shows that I only owe {$1400.00} for XXXX Taxes Due to the over charges they took my monthly payment of {$1000.00}. to {$1300.00} After countless times of trying to get it worked out with them since XX/XX/XXXX, I am constantly sent to collections and now they are threatening Foreclosures and adversely affecting my credit report.
|
| 11/16/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I have went through the entire process of the loan modification making the test payments required submitting all documents they requested and at the end of the process they send me the paper work for me to sign and its incorrect. Flagstar bank is refusing to give me a loan modification because of incorrect paperwork that they sent out for me and my estange wife to sign that she will not sign. She is not on the loan nor the property deed and she refuses to sign the paperwork because Flagstar has her listed in the documents as being responsible for the modification. I have called them several time and they are refusing to remove her name or send a letter stating she is not responsible for the financial obligations. They are trying to force her to sign something and she has no legal rights to it or foreclose on the house.
|
| 07/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
flagstar bank texas, ive never missed or been late i which for you to pull my records of bank account and see for your self, this bank rouned my credit before they started doing this issues to me and only reason know this is on 2x time they double billed me i went to my bank to refinance and they told me my new credit and who did it to me, they double charge me and keep back payment to make out to be late till next mounth that i send in and then they'll cash in 2 payments ( this is their resent thing they started doing ) sometimes ill get a bill for less than {$50.00} then after sending my normal payment in will go back to their over billing deal, they got my credit bad enough now the my truck payment thinks they should be paid on XXXX of month and start harssing me much sooner, i still have several bills they sent me
|
| 04/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Hello, FLAGSTAR BANK is repeating the exact error that I've already submitted to the CFPB - and the bank claimed to have resolved.
Here is the 1st complaint filed and resolved 5 months ago to the day.
XXXX XXXX XXXX XXXX XXXX XXXX mortgage Trouble during payment process FLAGSTAR BANK XX/XX/2021 Closed Company responded I have attached my original complaint and the resolution letter from FLAGSTAR BANK> I also included a snapshot of the new letter I received today - restarting this whole nightmare over again.
I'm also submitting a new complaint that I have logged in and selected paperless delivery about 4 times yet I continue to receive a hard piece of snail mail, including statements, about every 3 days from FLAGSTAR BANK. I need the bank to implement paperless delivery as I have requested multiple times online.
|
| 05/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage payment was returned for insufficient funds for XXXX, XXXX, and XXXX of 2022. Each time a revenue generating fee was assessed for insufficient funds in addition to a late charge. Due to three payment bouncing in succession, a bad check stop was placed on my mortgage. The bad check stop prevents me from making payments with autopay, via the automated telephone service, or online. The options provided at this time are XXXX XXXX, certified check, or wire, each of which come with a fee and time out of my day. This is an unfair practice. I was assessed fees for the bounced check and late payment, why am I also being penalized by blocking all standard payment options?
The note I signed for this mortgage didn't not indicate a bad check stop would be placed on the account for 3 bounced payments in succession.
|
| 04/12/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
**NOT A DUPLICATE COMPLAINT**ATTACHMENTS INCLUDED Starting back in XX/XX/2016, I began disputing the multiple late payments showing on credit reports from XXXX, XXXX , and XXXX. I informed them that the information is being reported inaccurately and that they needed to provide me with proof showing late payments. The first response from Flagstar Bank was that they needed additional information for proof of identity and I sent them, again, copy of my driver 's license and social security card along with a utility bill. To date, they have not investigated these inaccuracies and keep sending what I consider, " stall letters ''. They have also failed to mark on my credit reports that I am disputing these items - multiple violations of the federal law. I can send the copies of the letters I have sent to date if needed.
|
| 10/31/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
XX/XX/2022 I received my papers to sign for my loan modification, I sent them all the required paper work that flagstar ask for paystubs, hardship letter and a copy of my deed and I still have not had this issue resolved. There is a name on my mortgage papers and flagstar says its also on my title. Everytime I call flagstar I get a new person and I have to start all over again with this process. I had a point of contact but everytime I call and ask to talk to him he is either busy or out of office. His name is XXXX XXXX loss Mitigation department at flagstar bank. XX/XX/2022 I spoke with a gentleman from flagstar named XXXX he told me he would send out a rough draft of loss modification with just my name on it and I still havent seen that.And now they terminated my loan and I have until XXXX to come up with XXXX
|
| 06/17/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I bought home in 2007 and financed with first and second mortgages from Flagstar. I decided to short sale home in 2011. Flagstar dragged out the process and now I know why because of the fine assessed by CFPB for illegal practices last year - just read. Anyway, Flagstar eventually after about 6 months of haggling ( losing mulitple buyers etc ) approved my short sale. One stipulation of their approving my short sale was that they forced me to sign a promissory note to continue paying about 60-65 % of XXXX mortgage back ( & gt ; $ XXXX ). I would like to know if I have 1 ) any rights to the ordered settlement they have to pay and/or 2 ) the ability to have the promissary note cancelled? I think I have grounds for some type of settlement and will consult with an attorney but wanted to also submit complaint.
Thanks
|
| 06/18/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX Flagstar Mortgage Loan # XXXX Property- XXXX XXXX XXXX XXXX CO XXXX I did a mortgage modification XXXX XXXX with Flagstar after a Covid forbearance and I have been making the mortgage payments according to the modified loan that Flagstar sent me a copy of the Fully signed, notarized, and " fully executed '' Agreement dated XX/XX/XXXX ... I have made Seven months worth of payments but they refuse to apply it to the modified loan ... they will not update my online statements and they call me saying I owe a debt and to call back and when I do they tell me to call back in a couple weeks... and I have for seven months and now they do not respond to me at all ... I know my contract is legal but they just refuse to start applying my payments to it... Please help... XXXX XXXX XXXXXXXX Veteran XXXX XXXX
|
| 06/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I had paid to have my insurance payments in escrow by Flagstar Bank. Flagstart failed to renew my insurance and did not notify me until XX/XX/XXXX. As soon as I received this notice I purchased insurance. Now Flagstar is claiming that I did not have insurance from XX/XX/2020 to XX/XX/2020 and charging me a premium to obtain insurance. I did have insurance till XX/XX/2020 so they are not giving me credit for this time. The reason that I did not have insurance from XX/XX/202 to XX/XX/2020 is due to they fact that Flagstar did not renew my insurance even though they are supposed to since I am making payments to escrow. I have contacted my previous and current insurer and neither will write a policy for a past period, so Flagstar is asking for something that is not even possible and it their fault to begin with.
|
| 11/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
On XX/XX/XXXX I made a wire transfer of CHF XXXX from my bank account in XXXX to my bank account in the US, electing to send the money in CHF and have the receiving bank handle the rest. There was a CHF 3 fee for this service on the XXXX side, meaning that the amount deducted from my account was CHF XXXX and the amount wired was CHF XXXX.
On XX/XX/XXXX, {$2900.00} was deposited into my Flagstar bank account. Talking to Flagstar, the amount of money received after fees was CHF XXXX, meaning that my money was exchanged at a rate of {$1.00} per CHF.
Official exchange rates on XX/XX/XXXX and XX/XX/XXXX were {$1.00} per CHF, meaning that I should have received {$3000.00}. Compared to the {$2900.00} I actually received, this is a difference of {$78.00} in addition to the CHF XXXX I was charged in fees.
|
| 06/12/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I submitted a loan modification package and was denied. I have appealed the denial and informed the lender I would like to do a repayment plan and my mother will assist me with repayment by buying the current mortgage and adding additional payment. I have provided the lender pay stubs from myself and my mother and was still denied. I am facing foreclosure and would like to do everything that I could to save my home. I have made some adjustments and I can afford my mortgage going forward. I dont think I was giving a review with loan mitigation department. I ask to have a chance to catch up on my mortgage, I cherish my home and will apply to the fullest to stay in my home. I am employed with XXXX County Sheriff Department in XXXX Texas. My daughter and I have no place to live if foreclosed please help me
|
| 01/01/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Flagstar bank tried to foreclose on me in XXXX. They alleged a lien against my property in XXXX XXXX, Michigan, during a loan modification process. There was no lein against me or my wife. The burden of proof was on us and we proved there was no lein. We filed for bankruptcy to prevent an inevitable foreclosure. I've discovered since that flagstar illegally blocked borrowers attempts to save their homes. My bankruptcy was discharged in XXXX as I lost my job of 4 years. I've applied for mortgage assistance with Flagstar and have been denied. They are using the same stall tactice and dual tracking. I need help.
I have also made Flagstar aware of the XXXX issues I had. I sent papers by certified mail outlining my XXXX issues. They are reviewing but I'm sure they will foreclose before resolving the issue.
|
| 03/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I received COVID-19 loan forbearance from XX/XX/XXXX- XX/XX/XXXX. Per the U.S. Department of Housing and Urban Development 's COVID-19 Recovery Loss Mitigation Options Mortgagee Letter XXXX, mortgagees must waive all Late Charges, fees, and penalties, if any, as long as the Borrower is on a COVID-19 Forbearance Plan.
In XX/XX/XXXX, I was charged a late fee of {$50.00} that to my knowledge hasn't been reversed, and additionally, I was reported 30 days late to the credit reporting agencies. It also appears for some reason there was no reporting for XX/XX/XXXX, which should have been reported as current.
Please report as Current for XXXX and XX/XX/XXXX, and credit my account {$50.00} for the late fee that was charged in XXXX. This is affecting my credit score and ability to get better interest rates.
|
| 12/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Flagstar XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX We have been trying to send the attached documents to Flagstar we have faxed them in multiple times and they will not go through. I have this exact problem on another file, and this has been ongoing for the last several months with Flagstar on ALL our short sales with them. I have called in and attempted to get another fax number or an email address, and Flagstar has refused.
Since their fax number has not worked for several months, the only way to get documents to Flagstar is to file a CFPB Complaint and attach the requested documentation.
This is not acceptable and needs to STOP IMMEDIATELY.
XXXX Flagstar currently does not have the ability to service their files and is in violation of their contractual servicing obligations.
|
| 02/06/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I reached out to my bankruptcy attorney worried that I was falling behind with my payments he told me to start making the payments & if I needed to include the mortgage in my bankruptcy then we would do that we just had to wait for Flagstar I started sending the money orders and last month I got them back with a letter telling me that my loan is not active with Flagstar Bank - I then received a call from my attorney at the XXXX XXXX in Wisconsin on XX/XX/19 they stated that Flagstar told them that I stopped sending the payments in XXXX, also my attorney verified that I was sending the payments to the correct address that was listed on the bill which I have also included here. Around this time I also got a manilla folder from there attorneys XXXX XXXX XXXXXXXX which I have included in this complaint.
|
| 01/02/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I purchased a house using my VA loan FLAGSTAR BANK last XX/XX/XXXX. when i closed i was told my insurance and taxes were included in my payments.of {$990.00}.
In XX/XX/XXXXI recieved a letter from my insurance company to say that i never qualified for wind mididgation at closing last year, and that my insurnace had gone up from {$1000.00} to {$2000.00} Then my morgage company told me that becase they did my assesed taxes on the prior owner my taxes have trippled causing my morgage to go up by {$600.00} a month.
I am a single woman vetran that has just been taken advantage off as I would never have purchased a house that a year later my payment would go up {$600.00} a month which i can not afford.I WILL NOT BE ABLE TO PAY THIS AND WILL LOOSE MY HOME.
I feel the morgage company was very dishonest.
|
| 10/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I requested a PMI cancellation with Flagstar bank from most likely having 80 % LTV ratio due to the large appreciation value in properties in CA. i followed all the rquirements by Flagstar bank including submitting the PMI waiver form. However, flagstar refuses to listen to my request or carry out an appraisal sighting a " seasonal requirement '' of 24 months before i can make that request. I have only had the home since XX/XX/2020 and they will not fulfill the request due to this 24 month seasonal requirement. However, as stated on your website, " XXXX XXXX and XXXX XXXX, often create their own PMI cancellation guidelines that may include PMI cancellation provisions beyond what the HPA provides. But these guidelines can not restrict the rights that the Home Protection Act provides to borrowers ''
|
| 11/16/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Flagstar Bank has inappropriately denied assistance even though we are in imminent default under FHA guidelines even though we are current on our loan. We ( the borrower ) have had a reduction in income due to previous job loss, reduced pay with a new job and increased expenses. We do not want to loose our home! Flagstar states in it 's hardship letter they " ... understand that your home is an important and valuable asset and your peace of mind is important to me. Flagstar is dedicated to helping our homeowners preserve and maintain their investment. I am prepared to discuss your situation and help determine the best course of action for you. '' We feel this has hardly been the case. We are current. We have n't missed a payment. We are trying to be proactive rather than reactive with our loan.
|
| 07/06/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar blocked the access to process our payments online due to a block- according to them our bank wasnt letting payments going thought. I went into a branch to make a payment with cash- they refused to accept my payment because I needed to have verified funds ( I am not sure how cash is not verified funds ). I was told to get a cashiers check or money order and mail payment- I overnighted to payment to flagstar bank- the address I was provided by agent reps and branch- Now the payment is not located. I have attempted to call and fix the issue with them and they are making it impossible to correct the payment. I need the payment to be backdated to when the payment was received. I have called them and provided check number and when they cashed the check and they are still refusing the help.
|
| 11/21/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
XXXX 2015 received loan modification with a new payment of {$440.00}. 4 months later we were informed escrow was negative XXXX. I paid XXXX to pay back escrow. The following year escrow stated I was to pay XXXX for escrow was now negative XXXX. 8 months later I discovered 4 house payments mailed back for flagstar stated it was XXXX dollars short. I mailed money orders to avoid XXXX dollar call in fee. In default again after I was struggling to pay extra every month. Hired a lawyer for possible chapter XXXX but ca n't afford the process.currently loosing my home. I am part of class action law suit. I 've received two reimbursement checks. Flagstar strung us along for so long trying to get a modification only to deny us so we got a lawyer. In the end they refused my money causing me to default.
|
| 02/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
WE PURCHASED OUR HOME IN 2020, AND THE MARKET HAS GONE UP CRAZY FAST, WE HAVE CALLED TWICE TO GET THE PMI REMOVED AS OUR VALUE IS WELL ABOVE WHAT IS NEED TO REMOVE THE PMI. FLAG STAR IS REFUSING TO HELP START THIS PROCESS, AND SAY WE NEED TO WAIT TILL A LATER DATE IN XXXX. WHEN WE BOUGHT THIS HOME THE LENDER XXXX XXXX NOR THE LOAN OFFICER, NOR THE CLOSING AGENT SAID ANY THING ABOUT WAITING 2 YEARS.
EVERY ONE WE KNOW IS GETTING THE PMI REMOVED BY HAVE THE LENDER ORDER A BROKER PRICE OPINION. THEY ARE SAYING ITS THE INVESTOR RULE. THIS RULE WAS NOT TOLD TO US, NOT DISCLOSED TO US, NOTHING. ME AND MY FINANCE PURCHASETHIS HOME AS : XXXX XXXX XXXX AND XXXX XXXX XXXX AS SHOWN ON THE STATEMENT THIS IS MY 3 COMPLAINT, THEY KEEP SAYING WE ARE NOT ON OUR OWN MTG.
THE MORTGAGE STATEMENT IS ATTACHED.
|
| 02/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Hello, There are two charges for pay-off letter when I was closing the loan with FalgStar Bank.
The first one was made on XX/XX/2020 ( and I was aware of this ; this was made by my new lender ).
The second one was made on XX/XX/2020, and I do not know who made that request. When I asked the rep over the phone on XX/XX/2020 to give me the information of who made that request, she was unable to give me that info ( there was no info ).
So, before I closed the loan I called them and waiver was applied to one of the charges. Then I was told that a check will be mailed for this charge ( {$30.00} ).
Last time I had a chat with a rep on XX/XX/2020, she told me that the waiver was approved, but you are not going to receive a check simply because the loan is inactive.
Ticket # for this is : XXXX
|
| 08/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar bank , FSB made unauthorized modifications to my home load mortgage. They took over my loan and started servicing XX/XX/2019. Not a single notification was sent to me, the borrower at the residence address which was also the address of the property listed on the mortgage.
Upon multiple calls I found out when they took over the loan and entered an incorrect mailing address that was unrelated to borrower and without borrowers permission. Apparently, the address was gathered through 3rd party means and unrelated to the borrower. All written notices were sent to that address and upon no response put the It has caused ALL correspondence was sent over a wrong address including notice of change of provider, statements of past due etc., causing severe distress and foreclosure proceedings.
|
| 02/20/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
On XXXX XXXX, 2015 Flagstar Bank initiated a process for us to prove we had homeowner 's insurance active or they would place forced insurance on our house. This information was provided in full on XXXX occasions, both XX/XX/2015 and XX/XX/2015 which included insurance coverage and the contact information of both our insurance agents. ( The coverage had moved to another carrier during this process. ) The coverage was by XXXX name brand insurance agents which are easily contacted via the numbers we provided. With no notice, only a notice of " shortage '' in our escrow account, did we discover that Flagstar had forced insurance coverage ignoring the documents we had uploaded via their own online system with automated replies stating they received the information. Any help would be appreciated.
|
| 07/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
As of XX/XX/2022 I am under foreclosure by the mortgage service provider FLAGSTAR BANK with XXXX XXXX XXXX XXXX XXXX XXXX, acting as their collection agency/attorneys. The actual lender is XXXX XXXX.
I had a reinstatement fee of {$43000.00}. Of that amount, I am approved for an ILHAF ( Illinois XXXX Assistance XXXX ) XXXX of {$30000.00} by XXXX XXXX Illinois XXXX XXXX XXXX ) pending a $ XXXX or less reinstatement fee being provided to them by FLAGSTAR. I attempted to directly pay the difference of the grant and the reinstatement fee to FLAGSTAR. The reason I did that is because XXXX will not make a partial payment of what I owe to FLAGSTAR. Therefore, I did over XXXX extremely grueling hours of overtime over XXXX pay periods to attain the amount to get the reinstatement to {$30000.00}.
|
| 10/02/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I was currently XXXX overseas as a XXXX XXXX XXXX XXXX XXXX XXXX. My house loan had recently been transferred from XXXX XXXX to Flagstar Bank. I later found out there was only paper mail to my house for notification. I had been off the grid with little to no connection back home. Therefore, I did not receive any notice of the financial movement and missed consecutive payments on my mortgage ( I had auto-pay with XXXX XXXX ). I paid in full for all the months missed as soon as I identified the problem. I contacted all credit bureaus, XXXX XXXX, and Flagstar Bank to remove the late payments on my credit report and to remove my late charge fees on my account. I had an above average credit score ( 800s ) up to this point and have always been a reliable client to any bank I have worked with.
|
| 04/29/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
My name is XXXX XXXX XXXX XXXX ss # XXXX My DOB XXXX My address : XXXX XXXX XXXX XXXX XXXX OH XXXX I checked my 3 credit report agency XXXX XXXX XXXX and XXXX and I see a collection from XXXX XXXX XXXX in the amount of {$350.00} Belongs to the original creditor Flagstar Bank XXXX according to the detail, the account opened on XX/XX/2019. I contacted Flagstar Bank at XXXX to dispute this collection account, they said that this account belonged to XXXX XXXX and was transferred to Flagstar Bank but I told them that I have no knowledge of this account, I never done business with XXXX XXXX as well as Flagstar. This account is not mine and I never signed anything to open this account unless someone stole my info and fake my signature. Please help me to remove this for me. Thank you so much
|
| 07/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Around XXXX of 2020 Flagstar utilized a 3rd party bill pay for their checking bill pay options for consumers.
This bill pay system paid out transactions without sufficient funds in the consumers account and did not reconcile current balance prior to charging fees and returning payments.
Funds should not have NSF fees on bill pay and this is currently a option disabled withing the Flagstar banking system on my account due to bank error.
Fee continued to attempt to charge from bill pay without sufficient funds creating an error and I was locked out of the bill pay system so could not start/stop any type of payments that were creating this fee.
Also {$2.00} fee charged for " Right to offset ''. This should be disclosed before bank offsets with clear definition as to the charge.
|
| 07/06/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am on a loan forbearance until XX/XX/XXXX. I applied for Loan modification on XXXX. I never missed a payment until XX/XX/XXXX. I went on forbearance in XX/XX/XXXX as I had a job loss.
I have sent document after document to this financial company. I have never talked directly to my appointed loan representative. I can not afford the {$11000.00} to bring my loan up to date. I want to keep my home and begin making lower payments but I can not talk to anyone at my bank about this.
I have had my home remodeled and it is worth significantly more than I paid for it or what I owe on the home.
I had to file for bankruptcy and was waiting on an reaffirmation agreement from this bank. My bankruptcy was dismissed in XXXX of XXXX. I never received that agreement. I want to keep my home.
|
| 04/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I submitted application to FlagStar Bank for inclusion in the federal mortgage forbearance program.
I received a conformation that I was accepted on or around XX/XX/2020. On XX/XX/XXXX I received a phone call from FlagStar Bank that I should call them about my " late '' mortgage payment on XX/XX/2020. When I called, I was told even though I was in the forbearance program, I should try to make a payment and that the call was an attempt to collect a dept.
I told the agent I considered the call and the attempt to collect a debt harassment and if I was accepted in the forbearance program, there should be no need for me to call in and explain my situation all over again.
My complaint is that FlagStar is practicing harracement of participants in the federal forbearance program.
|
| 11/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I opened an escrow free Mortgage with XXXX XXXX XXXX in XX/XX/2017. I paid taxes and insurance myself.
Six months later, XXXX sold my loan to Flagstar. Flagstar bank opened an escrow account without my consent. They claim I have a shortage, but I'm paying my taxes and insurance. Only thing I should be paying is principle and interest. I paid the escrow fees, while continuing to pay my taxes and insurance for six months. This last month, Flagstar increased the escrow fees 300 %. I have not missed an insurance payment and am current on my taxes. Since Flagstar increased the escrow fees, I have stopped paying escrow because I don't earn enough money. I have asked repeatedly for Flagstar to remove escrow from my account and refund me the money they have collected. They refuse.
|
| 08/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
I have had issues with my mortgage company consistently reporting incorrect information regarding my account. Ive tried to address it with them to no avail and have also tried to address it with the bureaus with documentation and Flagstar wont correct the issue. They have been reporting the incorrect loan balance for months and I simply want them to correct this one thing. All Im asking is for Flagstar to report to all 3 bureaus my present loan balance as of the date that they receive this complaint.
They were supposed to reset my loan effective XX/XX/2021 and it never happened. That mistake cost me over {$3000.00}. The repeated incorrect reporting of my balance, even after Ive asked them to address it is ridiculous and extremely unfair because its such a simple request.
|
| 08/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have weather damage to my home. My insurance agent cut me a {$10000.00} check to fix it. I endorsed the check and sent it to my mortgage company. This was last year! In this years time they had my money they requested paperwork to distribute money. My contractor and I both emailed and uploaded the proper paperwork. Flagstar has said they haven't got any of it. My contractor showed the proof of him faxing it and I can see it's been uploaded yet inactive. Every time I call Flagstar I'm on hold for long periods of time and can never speak to a supervisor. In the year I've been trying to get this done my weather damage has worsened. This is my primary residence that I pay them for and my contractor is legitimate. I need assistance in dealing with Flagstar. I hope this helps
|
| 09/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Flagstar is incorrectly processing my monthly mortgage payments and has applied late pays incorrectly, and refuses to apply {$2200.00} escrow payment to escrow balance as they incorrectly applied it to principal reduction. I have called twice and been on phone with them for over hour each time and they failed to fully comprehend the issue at hand.
All mortgage payments have been paid on time. However they are applying my mortgage payments to cover what they are calling an escrow shortage. I called on XX/XX/XXXX while I was on XXXX XXXX military and called again on XX/XX/XXXX. No action on their part was taken.
Fixing it means that they take the time and effort and resources to review the entire account, and collectively we come to the correct mathematical conclusion.
|
| 05/07/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Hi well flagstar was my bank they wouldnt modify my loan stated i didnt have enough income.I explain my income would go up in a few weeks They only added my income up and said i couldnt afford the morgage. I feel they could have did something to help me i had been in my home for 22yrs. and lost and walk away with nothing. Flagstar took the loan and 3 mos later is when my income drop thats why they said i couldnt afford the lloan. If i knew i could have come up with more income from a family member maybe i would had better chance. but they recommended nothing i feel im still intittled to something what a lost for me do u know of anyone to look further into my case. I was supprise to see they have to pay back so much money to consumers i wait for your response Much Thanks
|
| 07/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I entered into a forbearance plan during COVID due to job loss. I am now making payments again and have been for 90+ days. I applied for the homeowner relief program ( NC HAF ) and was approved, pending award. I have followed up with Flagstar Bank ( mortgage company ) and NC HAF repeatedly. Ive contacted HUD as well. It has taken months to process the application, and now its been weeks with no progress on the payment to Flagstar. Flagstar is pushing me to renegotiate my loan ASAP but I want to wait on the homeowner assistance program because I am approved and need that help. If I accept through Flagstar, I can not get the assistance. Neither parties are speaking to each other and I have to have a resolution by XXXX. My home depends on this. Thank you in advance.
|
| 09/28/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I originated a VA home loan with XXXX Mortgage. This loan was sold to XXXX and is serviced by Flagstar Bank. XXXX Mortgage tells me the loan was sold XX/XX/2021 with an outstanding principal amount of XXXX. Flagstar tells me the loan was received with an outstanding balance of XXXX. When I call XXXX they tell me there is nothing they can do about the discrepancy. The confirm the outstanding balance when the loan was sold as XXXX. When I call Flagstar they confirm the starting outstanding balance when the loan was purchased as XXXX and there is nothing they can do about the discrepancy. Neither company is willing to contact the other so I am stuck in the middle of two parties who will not speak to each other. I feel I have lost {$930.00} and I want to find it.
|
| 09/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I refinanced with XXXX XXXX XXXX XXXX, XXXX. XXXX XXXX XXXX XXXX, CA XXXX in XX/XX/XXXX. My loan was sold to Flagstar Bank XX/XX/XXXX.
There has been a {$50.00} fee added along with my mortgage payment since my account has been with Flagstar. I've been calling both companies since XX/XX/XXXX to have this removed. Flagstar claims the fee came from XXXX and states it is some sort of foreclosure related fee. I didn't have this fee when with XXXX and have never been late on mortgage payments since buying my condominium in XXXX. XXXX claims no knowledge of the fee.
My suspicion is my account was mixed up with another consumer during the transfer of my mortgage. I haven't paid the fee and am getting nowhere with having this error reversed with either company.
|
| 02/06/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
my mortgage company failed to pay my county taxes for tax year XX/XX/XXXX in XX/XX/XXXX. So the XX/XX/XXXX taxes and the XX/XX/XXXX taxes were on my XXXX XXXX. This caused my itemized deductions to be too high and I ended up hitting XXXX and lost about XXXX in refunds. Because they paid the XX/XX/XXXX taxes in XX/XX/XXXX The escrow analysis for XX/XX/XXXX was not correct. The escrow analysis for XX/XX/XXXX showed a shortage of {$6.00}. The escrow analysis XX/XX/XXXX shows a shortage of {$4200.00} this is due to escrow not being calculated correctly for XX/XX/XXXX and was carried over to the XX/XX/XXXX escrow analysis. All the taxes were paid in XX/XX/XXXX but the amounts were not update in the escrow analysis. Basically I am playing catchup for XXXX years.
|
| 05/07/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have contacted the bank for over a month. The loan holder passed away on XX/XX/2020. I am the confirmed successor in interest of the home.
I first called their loan servicing company on XX/XX/XXXX to explain that the homeowner had died and that I was inheriting the property. They in turn immediately filed for a foreclosure sale, knowing that ownership had already transferred to me.
It took them a month to confirm me as the successor in interest. I have filed loss mitigation papers and they have given many excuses, including, I must assume the loan in order to be considered for loss mitigation. I have informed them over and over that I am able by law to make modifications without assuming the loan. This is my legal right. The bank refuses to do so.
|
| 10/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
XXXX XXXX sold my mortgage to Flagstar bank. We continued to make payments to XXXX XXXX and no one notified us of the sell of our mortgage until we were 9 months late on our mortgage. When I finally received a phone call regarding the issue of being late from flagstar we were told that all notifications via mail were sent to our old address on file before we moved to the current location which is the address of which the mortgage was obtained. Now the company has ruined my credit and charged me late fees because they bought a loan not even knowing the address of the house on the mortgage they purchased. They refuse to waive all the late fees and will not voluntarily fix my credit score. Instead because of their incompetence I am the one inconvenienced.
|
| 08/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
XX/XX/XXXX : Mortgage Loan Payments for the month XX/XX/XXXX were sent XX/XX/XXXX : received a call from Flagstar Bank that I didn't pay XX/XX/XXXX payment XX/XX/XXXX : 20 mins later received a call that XX/XX/XXXX payment was received but they applied it as a Payment for XX/XX/XXXX ( which was made in the beginning of XX/XX/XXXX ). I made it clear to them that no one should be calling me or my wife before the 15-day grace period. Per the representative, it was notated that it wont happen again.
XX/XX/XXXX : My wife & I are still receiving calls that we have to make XX/XX/XXXX and XX/XX/XXXX payment since yesterday even though I explained them the XX/XX/XXXX payment will be within the grace period for them to understand that its a XX/XX/XXXX Payment.
|
| 01/21/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My mortgage co, Flagstar Bank has refused to remit insurance monies to me for {$1700.00}, paid by insurance co, XXXX XXXX. This check was mailed to Flagstar Bank on XX/XX/XXXX and again on XX/XX/XXXX, without my endorsement, each time then returned to me asking that I endorsed. The check was mailed a third time on XX/XX/XXXX, this time with an endorsement by me. Three previous checks, totalling {$45000.00}, were all returned with an endorsement by Flagstar Bank, WITHOUT my endorsing them previously. On my mortgage statement received XX/XX/XXXX, the {$1700.00} was notated as being placed in " Restricted Escr Dep '' on XX/XX/XXXX. My escrow account had recently been reevaluated in XX/XX/XXXX and was reconciled for the year prior to XX/XX/XXXX statement.
|
| 04/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I recently became aware of the XX/XX/XXXX CFPB Enforcement action against Flagstar File XXXX. I have the necessary documentation to prove that I was an " affected consumer '' under this action ( a copy of the Note from closing in XX/XX/XXXX and the assignment from when Flagstar sold my loan in XX/XX/XXXX ). I was never notified as required by this order. As a result, I was denied the opportunity to explore what modification options would have been available to me.
I want a complete explanation of why my loan was not identified. I want a copy of my complete loan file. According to the enforcement order, Flagstar is required to retain my file until five years from the order date of XX/XX/XXXX. I also want a direct contact to deal with at Flagstar.
|
| 11/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have submitted complaint before but the case gets closed before I get an answer. I didnt have a call or email from flagstar rewarding my complaint.
The government is paying my mortgage monthly payments by Department of Economic Opportunity of Florida with the Home Owners Found ( HAF ) and it will occur during a 18 months period.
The problem is that Flagstar Bank is not accepting the payment of this month. I called them every single day since 4 months before this complaint several times a day and I always get different answers, different information and non consistent responses, mostly they dont really know what Im taking about. The only think they confirmed was we received the payment but we dont know how to apply it.
Please help me!!!!
|
| 08/24/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I lost my job and went into default on my mortgage in XXXX XXXX. I was forced to file bankruptcy in XXXX XXXX to protect myself from Flagstar bank.
On XXXX XXXX, XXXX, I received a debt collection letter from " XXXX '' related to the Flagstar mortgage demanding {$110000.00} from me. I called their customer service number and big surprise, got Flagstar bank. I spoke to XXXX, ID # XXXX, and told her my debt was supposed to be discharged with the bankruptcy in XXXX XXXX. She placed me on hold for 10 minutes, came back & informed me that " the letter from XXXX was correct and the debt collection would continue. '' She could not tell me why it was correct or why they were continuing with their illegal harassment & illegal debt collection practice.
|
| 12/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
It's the same issue as every other month and all my prior complaints. I call the HAF to find out why my payment is not showing with my mortgage lender yet and the XXXX lets me know that they sent the payment to Flagstar weeks earlier, but Flagstar sits on the payment and does not apply it in a timely fashion, allowing it to be in default. Last month they assessed me a late fee when I was assured that no late fee would ever be incurred while on this program. We are now rapidly approaching the late fee date again this month and I am trying to get ahead of this issue before it occurs again. Another person that I know who is also on the same HAF program and also has Flagstar had their payment applied almost a week ago and mine is still not posted.
|
| 05/02/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage was sold to another company during the partial claim process, so both companies filed partial claims with my county recorder of deeds. I have been trying to work with both companies for a year to get this issue resolved. This has prevented me from refinancing my mortgage and saving over {$300.00} dollars a month in interest charges. These two companies Flagstar and XXXX, have promised me multiple times over the course of the last year that they would get the issue resolved, and they have not. I believe that Flagstar is trying to prevent me from refinancing so that they can continue to get higher interest payments. I have filed complaints with the XXXX and they suggested that I file a complaint this way to get some resolution.
|
| 09/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
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Web |
Servicemember |
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To whom it may concern, I would like to use this medium to report the deficiency from Flagstar bank and the damage they have caused my credit report.
I paid off my mortgage on my property on XX/XX/21 after request for the payoff. The pay off was sent to me in the amount of {$150000.00} And we even added additional per diem and wired {$150000.00} However the pay off department from Flagstar bank did not process the fund and they even returned the money on XX/XX/21. that is 22 days after i had paid off the loan.
Now due to their incompetence, they have reported a missed payment on my credit report, this has caused me to lose a deal. I have called them several times, but to no avail. because none of them has a clue of what they are doing.
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| 12/03/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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Started a VA refinance with VA Rates on XX/XX/2020. Current loan with Flag Star Bank. Each time a payoff was requested for the loan, our loan was put on hold. The payoff was good for 14 days. The new bank wanted to include the real estate tax in the loan, as this was a new build. Flagstar bank would not release any information. Pay off was requested 6 times, which I was charged {$30.00} each time. Our taxes were not paid on XX/XX/XXXX as I was told today loan was still on hold. I need to release the hold on the loan which no one informed me of this. Now I have to pay an additional {$45.00} on my taxes to be paid by XX/XX/XXXX. I have canceled the refinance and will be loosing our interest rate which was 3.75 % to 2.25 % more money.
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| 04/10/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I went into bankruptcy in XX/XX/2017 to save my house from Flagstar Bank - I've been making on time payments and because of my error with choosing my medial insurance ( I am paying a lot of money out of pocket ) I was thrown off bankruptcy, but still making the payments, and actually I pay it the month before every 2 weeks. In XX/XX/XXXX through XX/XX/XXXX I received 3 separate packets that was the loan modifying paperwork and took them to the bank and had them notarized. The beginning of XX/XX/XXXX I received a check from on of my payments labeled miss-applied funds. No letter or detail of why I received, nothing but the check and when I checked my credit score they put the what I owed back on it no longer abiding with our terms.
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| 04/24/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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I am trying to sell my property in short sale and prevent foreclosure, but it does not appear who is the holder of the HELOC.
After reviewing my documents, I called the lender that originated the HELOC, Flagstar, and told us that it was transferred to XXXX XXXX XXXX XXXX on XX/XX/XXXX.
The lawyer who is working the short sale, checked the public records to find the recorded assignment, but couldn't find it They called XXXX and they couldn't find the HELOC with my social security, then the lawyer contracted XXXX and Flagstar has given them the XXXX account number.
I called XXXX on Friday XX/XX/XXXX, but they no longer have loan information. XXXX representative suggest that I check XXXX. No information found it.
Please help me.
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| 11/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I was asked to provide master condo hazard insurance coverage document for loan XXXX which i did ( XXXX certificate XXXX valid for XXXX ). Upon checking my escrow account I found that initially there was a charge of {$2900.00} on XX/XX/XXXX for a lender placed insurance and later refund of {$2400.00} on XX/XX/XXXX when Flagstar bank received the master condo policy. I was told the remaining charge was due to lender placed insurnace for not having proof of insurance for XXXX. I also uploaded the master condo hazard policy for the period XXXX ( XXXX certificate XXXX ) on XX/XX/XXXX. However Flagstar bank has not issued the refund for {$470.00} yet. I have called the customer care helpline XXXX times but there is no resolution yet.
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| 09/29/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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i had to refinance my home loan that i had with flagstar due to poor servicing on their part.
now they are refusing to return XXXX dollars that my new lender overpaid to them in my settlement statement.flagstars payoff was for XXXX and my new lender paid them XXXX.this of course came out of my pocket.yesterday when i called them they told me that they were charging fees unknown to me thus i wasnt entitled to the overpayment.its my understanding that the payoff included all the fees associated with the loan to be paid off.
finally theres the matter of XXXX dollars in escrow money that they are sitting on and not giving it back to me.
i need for them to refund the escrow and the overpayment asap, since it doesnt belong to them.
|
| 04/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My mortgage account was recently transferred to Flagstar Bank ( acct XXXX ). I received a notice that my escrow account was short and that my payment will increase by {$150.00}. I called and spoke to a customer service rep with Flagstar and was informed that its their policy to have a cushion of 2 months for taxes and insurance. I am aware that according to 1024.17 ( c ) it states that the servicer " may '' require the borrower to pay additional monthly deposits or do nothing. " May '' is the key term meaning that the servicer can be consumer friendly or not. By allowing my mortgage payment to increase XXXX XXXX monthly could potentially put me in a delinquent status which could cause other issues that I do not want to incur.
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| 06/22/2019 |
Yes |
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- Trouble during payment process
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Web |
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Flagstar acquired my mortgage from another lender ( I had no way to object to this ) on XX/XX/2019.
We were acquired from XXXX XXXX. We pay half of our monthly payment every 2 weeks. There are 26 weeks in a year and we make 24 half payments. This gives us the month of XXXX with no mortgage payment. We use that money for XXXX gifts.
With Flagstar Bank I can't make a half payment. When I make an early payment. The payment is credited to principle not to the next due payment. Then when the actual payment is due they say I'm late and charge me {$50.00} along with attempting to get another payment or have my credit report tarnished. I have to call to have them credit the early money toward the monthly payment not the principle.
|
| 09/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I'm filing this complaint because my mortgage company has charged me {$270.00} for a lapse in flood insurance coverage. This lapse did not occur. I provided documentation multiple times that validated that I indeed had proper insurance coverage with no lapse. They acknowledged that there was no lapse and I was told a refund would be applied to the escrow. However, after multiple conversations ( in which I was told multiple times that a refund would be issued ), I have not received a refund. The charge was taken from my escrow on XX/XX/22. I was told a refund would be applied within 5 business days. I was told this multiple times by multiple representatives. It has been well over 20 business day. I have not received a refund.
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| 12/06/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
Servicemember |
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Hurt on job XX/XX/XXXX. Fired XX/XX/XXXX ( Performance ) Never been in trouble.
Collecting workmanship comp. After 7 months of NO PAY.
Flagstar is the Lender on a VA HOME Loan.
In the process of rectifying issue. Need to Refinance lower interest rate. Always Way too High. XXXX never explains anything to me. I paid 6 moths of low payments NEVER late!! Bad credit report and they never even gave me options. I have equity in my home. Should I not be aware of my choices? I receive money and pay them whatever they say, Ive never been in such a place. Im a hard working veteran WHO got hurt was fired and having XXXX soon. Can someone help me and explain it all to me? Can I call another lender? Am I allowed to use whomever I want?
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| 07/28/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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I have a VA Loan. The original loan included cost for Mortgage - Hazard Insurance. After the first year, the issuer of the mortgage insurance, cancelled the policy. Though the policy was cancelled, the monthly mortgage cost stayed the same. The loan originator insisted that I again get an insurer to cover the loan. Subsequently, I found out that VA Loans per my category, do not require " mortgage insurances ''. The loan originator has sense foreclosed and sold my property, even though, I have continued to pay my monthly mortgage up until they stopped receiving them ; returning my checks to me with a note saying they no longer could accept them. The loan originator has issued an eviction notice to me effective XXXX XXXX 2015.
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| 08/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
Servicemember |
|
XXXX, XXXX, and the XXXX of XXXX numerous hrs and days I have spent calling Flagstar trying to get the information to pay off my forbearance. I had no idea by getting a forbearance there would be a lien placed on my home. I had my banker on the phone also and no one could find the loan, but there is a lien on my home until it's paid. Apparently, this has happened before with my banker who also banked with Flagstar. So, I know this can be handled correctly I would like to know what can Flagstar do to help me fix this problem. Today the 22nd I'm being told I can't pay the forbearance off to take the lien off until the whole principle of the loan is paid. As I type this, the time on my phone for holding is now at 21 minutes.
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| 01/26/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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Several unforeseen circumstances led us to enter mortgage forbearance. During forbearance our mortgage was sold THREE TIMES and we landed with Flagstar Bank. It was not the original bank we chose nor did we agree to the following : Flagstar has been apparently monitoring our home, and subsequently us.
They have left obscure notes at the front door with their phone number. They do this when were gone, meaning someone is watching us.
This is harassment of the HIGHEST order.
When called they say it is their protocol to make sure were taking care of the home.
This is the most stressful disgusting practice and it needs to stop.
They have no right to trespass and harass people whos rights under the cares act remain intact.
|
| 02/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Our mortgage is through Flagstar. We requested and were granted a Covid 19 forbearance in XX/XX/XXXX. Since XXXX of XXXX, we have been trying persistently to restart our payments. Flagstar has been nearly impossible to work with. We can never get a clear answer. Recently we were denied relief, with no explanation, and asked to pay upwards of {$100000.00}. We appealed the decision. However, we still have gotten no answers from Flagstar. It has become impossible to get into contact with any one who can explain to us their decision making or how we can work with them to restart our payments. The entire process has been extremely anxiety inducing. We are worried that we will be foreclosed upon once the appeal period is over.
|
| 08/27/2021 |
Yes |
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- Incorrect information on your report
- Account status incorrect
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Web |
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My mortgage company, Flagstar Bank refuses to remove reported late payments from my credit report, for the months of XXXX and XXXX, 2020. A lump payment of over {$17000.00} was bank wired to Flagstar to accomodate all fees, payments due, and excess funds into an Escrow and Overage account. Flagstar admitted in writing this payment was received and processed prior to XX/XX/XXXX, yet they continue to report XXXX payment as late when it fact my mortgage was legally and fiscally up-to-date the day the funds were accepted.
Flagstar also proceeded to charge a late fee for my XX/XX/2020 mortgage payment in spite of receiving another electronically wired mortgage payment plus additional " shortage '' fees paid as requested.
|
| 04/26/2021 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Problem making or receiving payments
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Web |
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I had a checkings and savings account with Flagstar bank back in Spring 2019.
When I tried to transfer funds from my savings account to my checkings, it charged me a {$35.00} fee. It was the first transfer I made in a month.
When I went to a branch, they told me they couldn't do anything as it wasn't the original branch I open the account with, and about the fee as it became overdrafted after I closed the account as the promotional interest rate for savings expired.
They fee grew to {$220.00} and was sent to collections illegally to XXXX XXXX. I say illegally as any bank has a courtesy of reimbursing automatically an overdraft or late fee once a year and this is damaging my credit potentially costing me money.
|
| 01/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
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|
Web |
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I have been working since 2009 to work out a Load Modification with Flagstar Bank. Despite having income to support a refinance they have ignored multiple Modification applications, spent months requesting the same monthly information for 5-6 months without progress on the load mod only to deny the mod. Insurance money received to fix the roof on the house they took and still have not provided to fix the roof despite multiple applications. I have also been ignored by flagstar and their lawyers when asking about status or progress of loan mod requests. And despite pushing to make some progress on a loan, or mod it has been 6 years and flagstar continues to drag out the process and delay or ignore any requests I make.
|
| 12/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
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|
Web |
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Opened account with special offer {$250.00} for opening account with XXXX $ and set 3 recurring payments within 60 days. Met all requirements but newer got {$250.00} bonus.
Multiple employees confirmed that I'm qualified for this promotion and for last 3 month keep saying that it's just a technical issue with account to be credited. First call I was promised 3 weeks ETA, at next call another 3 weeks, and so on. Last call not even ETA promised, they have " no more new information for me at this time ''. According to special offer attached it supposed to be 91-100 days which is XX/XX/XXXX-XX/XX/2018 at most since I opened account in the beginning of XX/XX/2018. Now it is XX/XX/2018 and still no money, just excuses.
|
| 03/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I signed up for online access and accidentally typed an undesired username for the website. I called in to have the username changed, and received three different sets of instructions from three different people. One of those said they would need to delete my online account so I can re-register, but the website won't allow me to do this. Another said I can change the username by selecting " forgot username '', which requires multi-factor authentication, although the " code '' that is sent by text to the phone number on file never comes. I called in again and opened a ticket and was told 24-48 hour response, but have not received any call back in a week. I have not been able to access my account online in a month.
|
| 08/26/2015 |
Yes |
|
- Loan servicing, payments, escrow account
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|
Web |
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I have had a shortage in my escrow almost every year since I opened my loan in 2009. My taxes nor insurance have increased in these years. In fact they decreased. I applied for a modificiation in the beginning part of this year. At the time I applied my mortgage was current. I have not missed any payments. My Escrow is currently short {$700.00} as well as {$720.00} of my payments were applied to fees. I should n't have any fees because my account was current and still is current. A representative told me that there was no money applied to my escrow XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. This needs to be corrected as well as investigated because I should n't have a shortage in my escrow every year.
|
| 10/22/2015 |
Yes |
|
- Loan servicing, payments, escrow account
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|
Web |
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My mortgage was at XXXX now my new mortgage is XXXX starting XXXX 2015. The reason for this is because my escrow was overdrawn for home insurance with Flagstar. Not sure for how long but, I came up with my own home insurance. I have recently returned a check to Flagstar in the amount of XXXX. I am trying to bring down my payment back to XXXX and pay for my own home insurance since my escrow keep being overdrawn. The way Flagstar explained to me is that out of the {$550.00} paid monthly {$70.00} will be put back into my escrow. I have attached information on my account with Flagstar since XXXX and the amount remains the same every year to total XXXX. What mortgage remains the same for 13-years. Can you help?
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| 01/04/2017 |
Yes |
|
- Loan modification,collection,foreclosure
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|
Web |
Servicemember |
|
I lost my job and I am late on my mortgage payments. I want to work out a suitable solution for the bank and myself. The bank sent me a packet, I completed it and returned it to them. Approximately XXXX later I received a notice that my submission was incomplete and I needed to resubmit certain documents. I faxed these docs to the number listed. Another XXXX weeks passed and I received a document taped to my front door saying my home was scheduled for Sheriffs sale on XX/XX/2017. I am just looking for an opportunity to solve this issue, to include selling my home if necessary. I just need to speak with someone that has the ability to delay the sale so we can work out a resolution in good faith.
Thank you.
|
| 03/18/2021 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
|
|
XX/XX/XXXX I spoke to Flagstar Bank about my acct # XXXX XXXX XXXX XXXX XXXX, tx XXXX XXXX XXXX XXXX. Due to COVD I could not make my payment, they placed me in forbearance. Since XX/XX/XXXX I receive a call from XXXX XXXX XXXX every month, to the present XX/XX/XXXX was the recent call. Stating this is an attempt to collect a debt, I ask why are you asking me to make a payment in my forbearance? They say they can call to ask for my status, can I pay. I have emailed HUD to get help with a standalone partial. However they tell me Flagstar would be the one to start my application. I want the harrassing calls from the debt collector to stop. They do not offer any help with anything, except asking for payment.
|
| 01/29/2018 |
Yes |
|
- Trouble during payment process
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|
Web |
Older American |
|
i called about my mortgage settlement today and was told there was no settlement information available and to check on-line for news updates. After reviewing 22 pages of CFPB press releases/ reports, I found no information about the Flagstar settlement.
I received a check in XX/XX/ 2017 as part of a settlement. I received a check previously as part of a settlement with Flagstar. I have received any further correspondence as a final or conclusion of the settlement.
I have received about XXXX, so far.
The phone number for the Payment Administrator is no longer in service.
The assistant at CFPB was not helpful.
Can I have an address, phone number or email address to get information of this matter?
|
| 07/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank has erroneously billed me for {$370.00} since XX/XX/XXXX, when this bank acquired the loan from XXXX. The erroneous charges are allegedly for lack of proof of insurance. Flagstar Bank is aware that the charges are erroneously charged by XXXX and will not remove the charges from my account as of this day. Flagstar Bank knows the charges are erroneous because, in the files acquired by Flagstar Bank, proof of insurance was scanned into the XXXX system on XX/XX/XXXX, @ XXXX AM. and XX/XX/XXXX, @ XXXX AM. Flagstar Bank knowing that the fees are erroneous, informed me today via customer service call by representative XXXX from XXXX that Flagstar Bank can not remove the XXXX fees from my account.
|
| 10/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
The covid forbearance on my mortgage was scheduled to end XX/XX/XXXX. In XXXX, I told Flagstar Bank, my servicer, that I wanted the covid-19 payment deferral option to keep my mortgage payments, but was interested in what the numbers looked like for a loan modification. They told me they would send the file to underwriting and let me know in a few weeks. On XX/XX/XXXX, they came back to me with a loan modification option that would increase my principal balance by {$26000.00}, and told me that the covid 19 payment deferral option was no longer possible since my forbearance period was over. This additional debt puts an undue hardship on my finances as I attempt to put my life together after the pandemic.
|
| 12/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our mortgage company Flagstar did not pay the correct amount of taxes for XX/XX/XXXX/XX/XX/2019 and now our city (XXXX XXXX, NJ) has sent us two letters, the first dated XXXX XXXX stating that our home will be sold in a tax sale if we do not pay the delinquent taxes by XX/XX/XXXX. We have been trying to correct this mistake with our mortgage company Flagstar since XX/XX/XXXX however they have not done anything to find out why this happened, who is responsible for the late fees and how we can get this paid so that we do not lose our house. Every time we call them they tell us to resend the documents and that they don’t know why nothing has happened yet and that they don’t know when it will be resolved.
|
| 06/25/2015 |
Yes |
|
- Loan modification,collection,foreclosure
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|
Web |
|
|
I am currently working through the process of getting my home out of foreclosure. I am working with a Housing Counselor that is helping me mediate a loan modification with my mortgage company, Flagstar Bank. I was instructed to begin dialogue with XXXX point of contact person at Flagstar Bank. A letter was sent to me XX/XX/XXXX, notifying me whom my contact person would be, XXXX XXXX. Since that time, over three months now, I have been unable to reach XXXX XXXX. I am often directed to an automated message or an associate who is unfamiliar with my loan circumstances. I have been given incorrect information from other agents, and even reprimanded for requesting to speak to XXXX singular point of contact.
|
| 01/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Flag star XXXX XXXX XXXX XXXX XXXX MI XXXX ph number -- XXXX XXXX XXXX XXXX this is regarding the forebearrance plan that i had with the bank, Since i started paying they dont end the forbearance plan still showing in my document as delinquet they dont let me resolve. I sent all the documents to their portal they keep saying they cant see the documents. we can see the portal from our end that all the documents are uploaded. i keep paying the monthly payment but they wont let me exit the forebearance unless i pay the whole amount i owe to them which is hard at this time. i requested them to put the money i owe to the back of my loan and i keep paying the amount the monthly payment but it doesnt happen.
|
| 06/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar for the past two years has not made my insurance payment via escrow. In XXXX, I received a cancellation notice from XXXX XXXX XXXXXXXX due to lack of payment. I then conference called both Flagstar and XXXX XXXX XXXXXXXX to resolve the problem. In XXXX, it happened again. On XX/XX/XXXX I conferenced called both again to resolve. A check was supposed to be overnighted and the insurance would be updated. Yesterday I was working with a refinance company and found out that the insurance was never paid by Flagstar but there system was updated as the insurance was good until XXXX which is not the case at all. Our house has been unprotected since XX/XX/XXXX, XXXXdue to Flagstar not making a payment.
|
| 07/14/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
My mortgage loan servicer recently changed to Flagstar mortgage, I have submitted several request for mortgage assistance several times and received no response. I have called Flagstar Bank numerous times inquiring on status of my loan, each and every time I've called I'm told they can't find the documents that I have faxed. After I'm told they can't find the documents I'm very persistent with customer service and they finally say OH, I found your documents. Flagstar is not trying to assist me, I have been submitting documents documents since XX/XX/2021 and none of the customer service at Flag Star Is willing to assist me. I don't want to lose my house to a property foreclosure sale. Please assist me
|
| 08/24/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I was in the mortgage forbearance program per the Cares Act affirming financial hardship due to COVID-19. The initial 180 days has come to and end and I requested an additional 180 day extension as outlined in the Cares Act. I sent this request via certified mail with return receipt. I received notification back that I am being denied the extension by my loan servicer ( Flagstar Bank ) who is requesting additional financial information in order to modify my existing loan. They also have begun charging me late fees. I would simply like to be granted the additional 180 days or mortgage forbearance relief as outlined in the Cares Act which states that no further additional documentation is required.
|
| 02/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I checked my credit report when purchasing a vehicle, that is when I realized I am a victim of identity theft. I filed a report with the F.T.C and my local police department. I send all documents to the C.R.A and Flagstar Bank and XXXX XXXX. The Account Opened is Flagstar Bank Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$580000.00}. The Account Opened is Flagstar Bank Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$500000.00}. The Account Opened is XXXX XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$190000.00}. I have never opened an account with them, I am a victim of identity theft and I need this resolved and removed from my name and credit bureaus.
|
| 10/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This is the same issue as I reported in complaint number XXXX.
Despite their response to that complaint in which they stated in their letter dated XX/XX/2019 that " To alleviate any future concern or confusion, we have adjusted the payment schedule to disburse just one PMI payment per month. ", they have AGAIN removed two PMI payments in the month of XX/XX/2019.
Since my previous complaint they have disbursed PMI payments from my escrow account on the following dates : XX/XX/2019 XX/XX/2019 XX/XX/2019 XX/XX/2019 Clearly the company 's letter in my previous complaint was a fabrication.
I have attached Flagstar 's letter and also PMI transaction history since the inception of the mortgage
|
| 08/17/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
XX/XX/2022 I received a letter from debt collector Flagstar Bank with a offensive language for this alleged debt I requested from them several times to be validated by gaap the numbers do not add up I have a different accounting than they have. I noticed that the trustee has sent me several statements ( open end credit ) and coupons I have been sending them in they have accepted them. They have received credit but have not adjusted my balance correctly. they are adding outside fees a separable promise to pay while committing trust fraud. I have made multiple attempts to resolve this matter in writing. they have violated the fiduciary relationship, they have never considered my best interest.
|
| 01/24/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I would like to split my monthly payments into two payments per month fulfilling the total monthly amount. The Bank will not accept partial payments. The offer was to participate in a program whereby there is an automatic deduction from my bank account on a bimonthly basis. I do not want to participate in this program since there are 2-3 additional payments incurred throughout the year as a result of some months having five weeks. I would rather pay on my own and have the bank accept my partial payments throughout the year, meanwhile fulfilling my monthly obligations as I choose. My intention is to use a voluntary prepayment schedule as to take advantage of minimizing the interest accrual.
|
| 10/10/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I submitted forms to conduct a short-sale on my condo in 2010. For over a year, I submitted the required paperwork to Flagstar on a monthly basis. I was told that the entire process would take a year but that I needed to find a buyer. I found a few buyers and submitted the necessary paperwork each month. I get to the end of the process and was told that I one document was missing in my file and that I would have to start the year process again. My house went into foreclosure and has negatively affected my credit in my re-attempt to purchase another home. The original request for a short sale came from my husband 's job relocating us to another state but Flagstar gave us the run around.
|
| 01/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am in the middle of year 2 of my chapter XXXX. Flagstar purchased my mortgage from my original lender. My mortgage is being paid by my Chapter XXXX Trustee. They have been doing this since the beginning of my Chapter XXXX.
Since flagstar purchas
ed my mortgage they have been sending me 2 notices a month ( both acknowledging my Chapter XXXX ). One on available resources to change my payments, and the 2nd one an invoice for the delquency.
Today I received a certified letter stating that it an attempt to collect this debt. I still have 19 months before my discharge.
Is there anything I can do about this harassment? Flagstar bank is the only one of my creditors that is doing this.
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| 01/17/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
My VA mortgage w/XXXX was sold in XX/XX/2018 to Flagstar, Escrow monies were used by XXXX to pay Insurance while Flagstar paid Taxes. The Taxes decreased in 2018 because of my application for and recieving Homestead Exemption, thereby leaving an overage in escrow. Upon my Inquiry to Flagstar about the approximatly {$400.00} escrow overage and adjust Monthly Payment, I was told that, Flagstar must keep two months cushion in Escrow for a VA mortgage because of RESPA.
I don't know the Rule or reference to RESPA, so I'm making this inquiry.
With XXXX there was always a small shortage which was rectified the following year with a slight increase in monthly payment.
Thanks, XXXX XXXX
|
| 07/07/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
On XXXX XXXX, 2013, our home went into foreclosure while going through the process of loan modification. We were told not to make payments while going through this process because it would delay the process. Each time we would call, they would tell us to send another copy. After numerous paperwork sent and 10 months later, we received a letter from Flagstar 's Attorney stating that our home would be sold on the courthouse steps in XXXX, AR. XXXX. We owed {$200000.00} on our home. They sold our home for {$110000.00} but yet they would not work with us to keep it. Due to Flagstar 's actions, needless to say, our credit report has shown negative and derogatory information for 4 years.
|
| 12/19/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Flag star bought our mortgage in Fall 2020 and we immediately called them to make sure they had all necessary information for payments, escrow, insurance, taxes, etc. There has been a consistent pattern of Flagstar employees not documenting our calls or the information we give them regarding our loan ( property insurance info, our own contact info, etc. ) and making false claims about contacting us and leaving messages when they have not done so. They are now threatening to purchase their own property insurance for us because they refuse to document the the property insurance we already have with information I have supplied them on multiple occasions which they refuse to document.
|
| 11/30/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
we had a tree fall on a shed on our property, a shed we only use to store a couple lawnmowers. we recevied a payment from our insurance company endorsed it and sent it to the Flagstar mortgage company loss department. along with the insurance adjustors report and all other needed documents. these were sent in XX/XX/XXXX. every time we call they say they are reviewing the documents. we do not wish to re build the shed and have sent a letter explaining this. they now hold the money in escrow and we can not get an answer from them if they will approve sending the monies back to us. the appraisla of the property show that the value of the shed is minimal to the overall property value.
|
| 06/01/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
The mortgage company that we had filed a prior case about in XXXX XXXX due to not assisting us with a modification/refinance. Is now Inaccurately reporting on our mortgage to the XXXX major credit agencies. We have submitted documentation showing we were not late from XXXX XXXX to YTD but have not received resolution and because of the inaccurate reporting we may not be able to get financing on a new home. I truly thought that after the multiple errors that we have experienced with Flagstar that we wouldnt be dealing with another issue with the same Lender. I will NEVER ever again do business with Flagstar Bank. Any assistance would so be appreciated as we do n't know what to do.
|
| 07/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
About 18 years ago I had a mortgage with Flagstar Bank. They securitized and sold it to another servicer, but retained my PII. A few years ago, I was notified that my SSN had been compromised and offered identity theft protection services through XXXX. This week, I received yet another letter from Flagstar that it happened again. I don't understand why my information was held in their system so far beyond what is legally required. I want it removed from their system and am writing to the CEO as well. Please investigate their practices. Clearly, they are not managing customers ', or former customers ', personally identifiable information in a way that conforms with best practice.
|
| 08/26/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage with Flagstar Bank was refinanced on XX/XX/19 - and paid off, in full, by the XXXX of XXXX. I was therefore entitled to receive my escrow balance ( over {$1700.00} ) paid back to me within 30 days, per RESPA guidelines.
However, I never got an escrow refund. They stated that a refund was sent out on the XXXX of XXXX, but I never got a check. I called back week after week, and they kept telling me that they would cancel the previous check and issue to a new one - to no avail. I called today and they seem to have no idea what I'm talking about. I want the money that is owed me. And I want them to answer for the interest they're making off of it every day since!
|
| 03/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Since XX/XX/XXXX, I have been trying to modify my loan with Flagstar Bank. I have sent them THOUSANDS of documents. On my last call in XX/XX/XXXX, I mailed and faxed EVERYTHING the gentleman XXXX instructed.
When I called him back, he tells me FILE INCOMPLETE. I said WHY? And he said I must explain all deposits over 500.00. I asked him, WHY DID YOU NOT ASK ME THIS THE LAST TIME? He admitted that he was in error.
I then sent them those bank statements. I call today to follow up and he says FILE CLOSED. I do not want to work with him any longer. I have sent them insane requests that they have asked for, and they are doing NOTHING to try and help me.
Please help me.
|
| 11/17/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Flag star bank took over a year to give us a modification. It caused us to go from being only XXXX pmts behind to over XXXX pmts behind. Therefore the modification pmt they gave us is higher than our original payment was. Now since I had a XXXX and went on XXXX I lost almost all my income. How do you make a higher pmt with less income. In a years time we had to submit a whole package twice due to their Neglegance. They are not giving us a reasonable payment and it 's because of them taking over a year to give us a modification payment with higher principal balance because of them. I need someone to help us keep our home at lower payment. They also included late fees.
|
| 11/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I was on a forbearance with Flagstar mortgage company due to COVID. In XX/XX/2021 I requested to discontinue forbearance and began paying mortgage payments. I have been waiting since XXXX for the completion of the Deferral process. After numerous, weekly phone calls and hours of time on hold, I have been promised that it would be completed and I would receive a phone call back. It is now almost 6 months and the Deferral is not complete and I seem to get more unmet promises. I have not been able to complete other business and mortgage refinances due to this incomplete Deferral. I am tired of hearing that " this will be escalated to our team '' and NOTHING happens.
|
| 12/02/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
My loan originated with Flagstar bank in XX/XX/XXXX. As of XX/XX/XXXX my wife and I are in the final steps of refi of a conventional fixed mortgage with payout. We contacted Flagstar for a payoff quote Monday XXXX XXXX - which was never received. As of XXXX XXXX, they told us they have sold and transferred the loan to XXXX. We were never informed of the sale. XXXX has told us that it might take up to two weeks for the loan to populate in their system. Our lock-in expires on XXXX XXXX. No one at Flagstar is willing to help us with loan transfer process, or help to get us a payoff quote. No one at XXXX seems to have access to the information. WE NEED HELP! QUICKLY!
|
| 06/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
XX/XX/XXXX mailed XXXX payment to bank P.O. box in XXXX, TX - considered late after XX/XX/XXXX XX/XX/XXXX received late payment notice including {$58.00} late fee - called customer service number and told payment may not have been picked up from P O box and fee waived XX/XX/XXXX called debt service in response to telephone message - told per bank 's tracking payment arrived at XXXX post office XX/XX/XXXX but had still not been picked up or posted to my account ; also stated credit reporting agencies would be notified if payment is not credited by XX/XX/XXXX and could avoid by making payment via telephone which I declined as check already delivered and received
|
| 04/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My original mortgage provider was XXXX or the XXXX XXXX. I refinanced my loan with XXXX on XX/XX/XXXX and I XXXX obtained a payoff quote from The XXXX XXXX XXXX XXXX XXXX and paid off the total amount.
The XXXX XXXX transferred my loan to The Flag Star Bank and flag star bank is calling me to collect some {$5700.00} ( approx ) and they are telling me that they will put my account in the late payment and my credit will be ruined if I do not make the requested payment.
My loan is with XXXX and I am making payments to them.
I explained flag star bank many times about this situation. I think they do not want to understand the situation. why would I pay them?
|
| 02/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Due to CO19 I put my home into forbearance -Flagstar did extend that to me till XXXX XXXX I can start making payments again IF they will put the past amount owed onto the BACK of the loan [ like extend the loan one year beyond its final payment date ]. BUT THEY say I have to come up with the TOTAL amount owed [ it will be over {$24000.00} ] AT ONE TIME, once the forbearance is ended. WHAT is the POINT of doing a forbearance IF I still have to come up with all the money at once. OR IF my payments INCREASE? I thought that the CO19 laws where that the amount owed would be tacked on to the end of loan?! PLEASE HELP me get them to allow this so I wont lose my home!!
|
| 12/17/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hello- my mortgage was sold to Flagstar a year or so ago, without my knowledge or consent. I recently paid my mortgage balance down to 80 %. Repeated attempts with Flagstar to have the PMI insurance removed have been unsuccessful. I was told by a Flagstar rep that it stated in my original mortgage agreement that I signed for PMI insurance the full term of the mortgage, yet they won't send me a copy to prove this. After doing my own research, I believe that I'm not required to pay PMI after the note is reduced to 80 %. As well, I've never missed one payment! I'm hoping to gain some insight as to what I'm responsible for regarding my mortgage with this company.
|
| 04/03/2015 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I am being called at least XXXX a day from Flagstar, stating that they are calling for a business matter. I do not have any kind of loan with Flagstar, and have at least XXXX time called Flagstar, spoke with a representative, explained who I was, and that I did not have a loan with Flagstar. Every time I have been asked if I am, or if I know who XXXX is, and every time I reply that I do n't know who they are talking about. The Representative then tells me that they will take my phone number out of the system, but the very next morning I receive the same phone call. I receive at least XXXX phone call from Flagstar everyday, sometime very early in the morning.
|
| 10/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Back in XX/XX/2020, My HOA did NOT SEND the renewal of flood insurance to Flagstar and they force imposed a flood policy. I submitted the renewal and was assured that the mortgage was in good good standing and the imposed flood policy would be removed. Since then, my mortgage statements show me past due. I have called and talked with supervisors several times and they have promised to find out what is wrong, but no one has ever resolved it, nor has anyone called me back. I have made EVERY mortgage payment ON TIME through bill pay from my bank. I don't know how to get someone to resolve this. They just don't care. Now my credit could be affected.
XXXX XXXX
|
| 07/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar bank has an error message on their website that has been preventing me to put our mortgage payment on Auto-Draft for several months. We believe this is being done in an effort to increase late fee revenue to Flagstar Bank because there is no other legitimate reason for it. We maintain adequate funds in our bank account at all times to make this payment but due to the fact they constantly change the amount of the payment and add insurance we do not need on the mortgage account the payment amount is frequently incorrect. We would like to enroll in auto-draft like we have with all of our other mortgages but are being denied the opportunity to do so.
|
| 08/29/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Follow-up Documents to Complaint XXXX / Scam Alert??
As previous mentioned, I want answers as to how my mortgage was placed under Bankruptcy when I, the sole owner has not filed bankruptcy!!?? My XXXX mother lives with me. She has filed for bankruptcy. She is not listed on any documents related to my mortgage. However, Flagstar has placed my home in their " bankruptcy department ''. They are also charging me for " Legal action and fees ''. Why? If they had searched public records they would have known this was an error. I am starting to think this is some kind of scam ( place accounts under bankruptcy, then charge owner for " Legal action and fees '' ).
|
| 08/25/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I have a complaint regarding the overdraft fees that were billed to my checking account. I have a complaint regarding the overdraft fees that were billed to mychecking account. I was charged XXXX overcharge fees for XXXX withdrawals in which I had funds in the account. I contact your office and spoke with a representativewho credited me with XXXX of the fees back. However, the XXXX fee was never credited. I just do n't understand how I can billed for an overdraft fee when the fundswere in my accounts. I contacted the office of the president for Flagstar Bank and my compliant was pushed aside. Flagstar has now filed a writ of garnishmentwith my employer.
|
| 05/06/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Flagstar foreclosed on my family after years of us trying to apply for a mortgage modification. We were passed around and sent through hoops by Flagstar, and were denied because of Flagstar 's own mistakes and time delays. We have done everything we can to save our house, but now we 're facing eviction. We believe we were subjected to the same practices of Flagstar 's that they were cited for by the CFPB in the XXXX XXXX, 2014 stipulation on this issue. We would like help from the CFPB in order to stop the eviction and receive retribution from Flagstar for the harm they caused us and their unwillingness to help us during the entire foreclosure process.
|
| 07/17/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My loan was transferred to Flagstar Bank. First they did not pay my tax bill. It took several calls for this to be resolved. My first payment I attempted to make online had two numbers from my account transposed. When the payment failed they contacted me and I made it immediately over the phone. I have received my XXXX statement and I am being charged {$25.00} Total fees ( including late fees ) The rep explained it was for an NSF. When I explained what had happened and that there was NEVER AN NSF she said she would send a request for review. The case number given is XXXX . The reps name is XXXX and I talked to her on XXXX . XXXX .17 at XXXX .
|
| 05/04/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I was on forbearance through the company during the Covid-19 pandemic. I tried to resume payment XX/XX/2021. Flagstar refused my paperwork six times and everytime with a different excuse. I wanted to refinance my home to take advantage of the low mortgage rates. I needed 3 consecutive months of payments. Flagstar held my payments in suspense to keep me from refinancing and discriminating against me. They finally accepted my paperwork once the rates went back up over my current rate. Flagstar lied and said the county did not record my title and they did. They lied and said they did not recieve my paperwork. They also said it was lost and it takes time
|
| 09/30/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
Earlier this year, I contacted my bank and requested a RETURN and/or STOP PAYMENT on any payments presented that would cause an OVERDRAFT of my checking account. I was informed that the bank would return any payments presented that would cause my account to OVERDRAFT. On XXXX XXXX, 2015, FLAGSTAR bank attempted a " RETRY PYMT '' in the amount of {$120.00} against an available balance of {$3.00}. The bank subsequently presented another " RETRY PYMT '' in the amount of {$18.00}. As a result of this activity, my account which previously had a positive balance of {$3.00} was negative {$68.00} in bank fees. The items presented were NOT paid and returned.
|
| 08/06/2015 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
XXXX XXXX XXXX with Flagstar Bank requested a notary correction letter via email on XXXX/XXXX/2015. The notary correction letter requested the complainant to attest to the year in which the mortgage was signed. The notary inadvertently omitted the year from the acknowledgment. In a phone call to the notary/attorney 's office, XXXX XXXX threatened to report the notary/attorney, who is also admitted to practice in bankruptcy court, to the bankruptcy court. This conduct is not only unprofessional on the part of XXXX XXXX, but also constitutes harassment and unlawful and/or unethical intimidation on the part of XXXX XXXX, and his employer Flagstar Bank.
|
| 02/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I submitted a complaint CFPB ID : XXXX and I'm dissatisfied with the response from Flagstar. I am submitting this complaint to request for more explanation. According the response, my escrow/loan was placed on hold until XX/XX/XXXX. How come the property was paid on XX/XX/XXXX? almost a month after? How am I supposed to be held responsible for the late fee when I never once received one pay-off statement, let alone three that were attached. They were likely sent to the broker ( s ) I was working with at that time ; however, I did not go through with any of them. Again, as their customer, I feel that Flagstar does not have my best interest at heart.
|
| 03/29/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Our home equity loan became due, it was an interest only loan, 10 year term. Over the 10 years, we never have been late or missed a payment. Our goal was to modify this loan into a principal plus interest loan and pay it off over 20 years. We also would like a fair rate of interest. Our bank is asking for full payment, have mentioned foreclosure and in our eyes are being somewhat difficult to complete this process. We own a business and show income via or tax returns, they 're asking for a P & L from a CPA, at an additional expense of {$250.00} + to apply for this modification. Our goal has always been to keep our home and reapply for another loan.
|
| 12/31/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
Earlier this year, I contacted my bank and requested a RETURN and/or STOP PAYMENT on any payments presented that would cause an OVERDRAFT of my checking account. I was informed that the bank would return any payments presented that would cause my account to OVERDRAFT. On XXXX XXXX, 2015, FLAGSTAR bank attempted a " RETRY PYMT '' in the amount of {$18.00} against an available balance of {$1.00}. The bank subsequently presented another " RETRY PYMT '' in the amount of {$18.00}. As a result of this activity, my account which previously had a positive balance of {$1.00} was negative {$34.00} in bank fees. The items presented were NOT paid and returned.
|
| 05/22/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
I hold 2 checking accounts with the bank which hold bounce protection.
Problem with account XXXX There is bounce protection but it does NOT pay and charges the account fees if insufficient.
Problem with both accounts is that Flagstar Bank has had online banking unavailable several times since XX/XX/XXXX which allows no access to accounts and transfers between. When transfers are unable to go between accounts they all hit WITH the fees which are up to 5 at a time.
I have had {$640.00} in Overdraft fees for 2018, the fees in XXXX never pay the bounce protection and XXXX account delays transactions which allow no time to deposit to avoid fees.
|
| 07/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Reported hardship to Flagstar bank in response the COVID pandemic during the month of XXXX. Flagstar bank initiated the forbearance under the XXXX XXXX but still reported the month of XXXX as delinquent to all three credit bureaus. I have disputed this with all three credit bureau 's but they were unsuccessful at removing the derogatory remark. I have also reached out to Flagstar bank but they have been uncooperative in helping to remove this inaccurate remark on my credit report. I am now unable to refinance my home at a lower rate due to this report as VA require no missed payments in 12 months. Your help in this matter is greatly appreciated.
|
| 07/28/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
WE fell on hard times with our business, we asked flagstar to give us a lower payment, or sometime to recover, instead they kept us in a crazy loss mitigation for more than 1 year, and instead of lowering the payment, they made it almost {$1000.00}. more because they added all of the back payments, interest and late fees.
We love our home, we are trying to get back on our feet, but now we 're 4 payments behind again, and we 're now trying to sell the home because we ca n't take the XXXX anymore, but the mortgage is now so high that I ca n't sell it for what I Owe.
Flagstar did not help us they, are preying on us and the fear of foreclosure.
|
| 07/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have requested in writing multiple times that Flagstar Bank provide our written contract which specifies that they are holding insurance payments made to us in limbo/escrow per the terms of my contract.
They have refused and continually refer me to another department, refused to answer multiple emails, and refused to release the money.
All work has been completed, however they continue to hold the money and demand compliance with extra-contractual " guidelines '' which are not part of our contract.
They promised to release the money if I sent them the endorsed check, which we did, however they continue to refuse to release the funds.
|
| 07/23/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
My city made my property tax exempt, after deceasing the mortgage for over two years. Without notice the lender FlagStar Bsnk added taxes back to mortgage. No matter how many times I sent in proof of exemption they would not change it. They drove the mortgage up and would not take my payment without the taxes stating they were short payment. They tried to justify the increase by stating that the mill rate in my city went up, however it was unchanged that year. They put me in Forclosure and would not grant a modification. XXXX is now involved and they took title of the house. No one would address the tax issue or the double of the mortgage.
|
| 01/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
Flagstar bank charged me an absorbent amount in overdraft fees on one charge that was paid back aside from about 50.00 - they closed my account with a negative balance of over {$700.00} and reported me to XXXX My current credit union is now threatening to close my existing account due to Flag Stars reporting. I have never been negative with my current bank, and had a very good history with Flagstar bank for many years. I am going through a divorce and the charge that hit the bank was caused by the other party. I am asking that the overdraft fees be waived and the negative reporting be removed from XXXX XXXX This has severely affected me.
|
| 10/11/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Basically, my social security number was ripped globally ... probably.
The mafia stole my identity because I know a criminal that recently passed away that had my social security number and XXXX password for quite some time.
That is just for starters you might want to check student loans and car loans and bank accounts etc XXXX XXXX issued a card to XXXX ( revolving charge account ) in XXXX wisconsin a few years back and random stuff popped up on my credit reports from each credit agency.
Loans ... addresses.. random stuff that I need " nipped in the bud. '' please help .... i ghostwrote for the music industry as well. ( made XXXX )
|
| 11/09/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I 'm trying to get a loan modification or payment relief to avoid foreclosure my sale date is XXXX XXXX, 2015. The lender is telling me that there is no sale date and to turn in the missing paperwork I 'm been missing .I was told by them I was going to receive a email with all the missing items never did. Then the lender is telling me verbally what items I 'm missing. I will be done with uploading the items I 'm missing by tomorrow. Then I receive a letter from XXXX XXXX XXXX a letter of Trustee Sale for XXXX XXXX, 2015. So I feel that there just not trying to help and they want to loose my Home since I have about {$100000.00} in equity.
|
| 10/11/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Flagstar Bank is my current mortgage bank. On XX/XX/2019 and again on XX/XX/2019, Flagstar Bank charged me a {$30.00} fee after a proposed new mortgage lender asked for a payoff amount on my current mortgage. The two proposed mortgage lenders were XXXX XXXX XXXX and XXXX XXXX. I never agreed to these fees, and I do not think it was proper for Flagstar Bank to charge me with these fees. I contacted Flagstar Bank about these charges ; I asked for these fees to be removed ; Flagstar Bank refused my request. I propose that a fair outcome would be for these fees to be dropped, assuming this was even legal. I think this was unethical at best.
|
| 09/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I was on the Covid forbearance with my mortgage servicer. They had assured me that at the end of the forbearance, I would be able to continue making my payments ; and my missed payments would be placed in the rear of the loan.
My mortgage servicer, Flagstar Bank, is not allowing me this option as they have declined the loss mitigation application. I was never informed that this would be something I would have to qualify for in the first place. The forbearance repayment process that was told me is now not applicable to me according the the servicer. They want my property because I have equity ; and will not work with me on repayment.
|
| 06/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
To Whom It May Concern We have been going through a modification process for over six months with Flagstar Bank, without a final decision. We are reaching out requesting assistance in the process. We do not know who else to discuss this matter with and have resorted to the Consumer Financial Protection Bureau for assistance. We are currently working with a Home Loan Advocate ( HLA ). Email address : XXXX. Phone number : XXXX XXXX XXXX XXXX. The team leader is XXXX XXXX. Email address : XXXX. Phone number : XXXX XXXX XXXX XXXX Please assist us in getting this process resolved. Thanking you in advance for your assistance in this matter.
|
| 06/25/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
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Hello, My mortgage loan is with Flagstar Bank. In XX/XX/2020 they offered payment relief due to Covid-19. I was out of a job because of the pandemic so I applied for it and was approved for 6 months forbearance, my next mortgage payment would be due on XX/XX/2020. I few days ago on XX/XX/2020 I received a letter from flagstaff saying that I am in delinquent status and owe over {$8000.00}. I also was notified that my credit score had gone down due to this. When I originally applied for forbearance flagstar told me that not only is my payment not due until XXXX, this wont be reported to credit bureaus. Everything they told me was a lie.
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| 11/12/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I am writing to You in regards of My Loan Modification that I have been having issues with for over the past year and a half. The documents sent out by Flagstar Bank have had incorrect Maiden name on notary paperwork so we could not proceed. The next batch had incorrect name on the Deed of the home so We could not proceed. The last modification has a XXXX XXXX added since it was not on the original, another error by Flagstar. My initial rate was XXXX XXXX and now They want Me to sign docs@ XXXX XXXX. I am requesting that Flagstar Bank keeps the original terms@ XXXX XXXX due to many technical errors on Their end and XXXX years to fix.
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| 12/04/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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In XXXX of 2020, I refinanced my home. Flagstar Bank received full payment for my property and has refused to refund my escrow balance ( {$3800.00} ) in full. On XX/XX/2020, they issued a check then subsequently placed a stop payment on the check. Consequently, the funds were withdrawn from my account and returned to Flagstar Bank. and I have incurred service charges.
To date, they have not returned my funds and have stated that my refund will be reduced by {$1700.00}, even though the closing attorneys have paid this fee. I keep getting the run around and I need my money.
They are scammers and attempting to defraud me of my money.
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| 03/26/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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Our house is in forclosure but it is on hold. We have been trying to work with our mortgage company since XX/XX/XXXX trying to get a loan modification. Our paper work has been lost, missed placed over looked, we have been told the wrong information and cant talk or do n't get calls back from anyone. Just since XX/XX/XXXX we have had XXXX modification turn downs because paper work was missed placed or over looked and we were told to disregard any letters we get because it was there fault and it will be resummited to under writing. This was wrong and a lie. All these delays have cost us time and money and possiably cost us our house.
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| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Requested PMI cancellation on XX/XX/22 via phone call. Was told Flagstar bank would respond within 10 days. On day 14 ; XX/XX/22, I called again for the status and was told it was in process and the wait time was actually 14 days not 10. I called again on day 28 ; XX/XX/22 and was told the company changed the wait time to 30 business days. Business days not calendar days. I was never notified of this change. Seems unfair that I am following the rules and the company is just changing them as they want. They are stalling and costing me money. They are changing the terms of our loan agreement without notification and without consent.
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| 11/16/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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Where do I even begin with my hardship and request for help from my lender. My Hardship began last year when Covid hit. I was out of my job and furloughed because the company I worked for could not book any appointments. I got a covid extension plan and then now I know that I qualify for covid owner occupied loan modification my lender is not helping me. I have been denied twice now when I know that a covid owner occupied loan modification does not require any documentation as long as my hardship started when covid was announced. I am desperately trying to save my home and hope that this complaint will help me get the help I need.
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| 06/10/2016 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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I have a mortgage with Flagstar Bank. They apparently mistakenly sent my mortgage ( and a number of other customer mortgages ) to XXXX for collection even though the mortgages are current and I continue to make regular payments. In speaking with Flagstar several times, they tell me that there was a mistake on their end in sending my loan for collection but it has been over a month and they still have not addressed the issue although they claim they continue to work the issue in their Research department. However, I continue to get calls from XXXX demanding payment even though I have sent an e-mail to XXXX explaining the situation.
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| 11/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I applied for a loan modification after my forbearance plan was over. I lost my job in XXXX of XXXX due to Covid. I didn't make payments for 18 months. Now I can make the regular monthly payments as I fortunately found a job in XXXX of XXXX. However, I can't pay the entire amount I owe. I would like the missed payments to be deferred to the end of my loan, loan deferral. My lender has just told me over the phone, today, that I don't qualify for a modification or as a matter of fact other options. My only option would be either to increase my salary, reduce my spending, or sell the house or I will take risk of it being foreclosed.
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| 09/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I have asked to be granted the acceptance ( Escrow Waiver Form,, ) every year the bank chooses my homeowner and flood insurance coverage and policy limits. I pay, and should be able to chose which option FEMA sends me, not the bank just raise every year. Flagstad is a bank remote answers, however I should not be charged a additional high fee to pay my own bills, $ XXXX! This fee is exorbitant, unfair and am asking for leniancy so I can pay my obligation.many people have lost all no need to gouge or get all they can force people to pay, please help me achieve a small amount of leniancy to escrow waiver, for {$25.00} not {$350.00}.
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| 10/01/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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I called the company to dispute an Transaction that was done on my business credit card. I advised the company that I did not make that purchase. This purchase was done back in 2018 for the amount of {$10000.00}. The company was investigating my complaint. They gave me back the credit while they investigated. They investigated for a whole year and then came back with the results that I made the purchase because of a credit that was given to me. I advised them that I did not make this purchase.I was not aware of a credit that was credit to the business card by this particular company. I did not know of this company in question.
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| 05/03/2022 |
Yes |
- Debt collection
- Credit card debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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This complaint is regarding account information below that has not been investigated and no information given. Its been over 2 months with no information given to me regarding these accounts. I have no knowledge of these companies and they shouldnt be reporting as I never gave permission for the reporting per Section 1681a -I sent correspondence to the Credit Bureaus regarding this. I was never notified in writing per 15 U.S.C 1692ag prior to accounts being on my credit report, within 5 days. Moreover, these accounts violate debt collections, abusive and unfair practices per section 1692f ( 1 ) adding additional amounts.
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| 06/14/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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Flag star bank I feel that they took advantage of me. I am sure I was not the only XXXX. Ialmost lost my house because of them I am still suffering because of them. They lost my paperwork so many times I faxed them my paper work at least XXXX times I even mailed it to them. My house so on the steps of the court house my best friends boyfriend paid there attorney XXXX to get my house. OMG I wish something could be done. If I had the money I would I wanted to get the news crew involved. i tried to get anyone who would listen I wrote so many letters . no one really cares about us XXXX. FLAGSTAR BANK OUT OF MI, CROOKS....
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| 06/19/2018 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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|
Web |
Servicemember |
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I opened my new checking account on XX/XX/2018 in the XXXX XXXX branch, with a flyer for a bonus offer of {$250.00}. The bonus is earned if 3 recurring bill pays are set up. However, my account, since XXXX, has been unable to sign up for bill pay. I called them up several times about it and they created a ticket for it, but no one called me back as they said they would. I am being treated differently than other customers. I should be able to earn the bonus. A few minutes ago I tried again to click the sign up button for bill pay and it still says there is an error and to call customer service. This was a bait & switch.
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| 12/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I received an email from Flagstar Bank saying I had a new loan number and nothing else. I thought it was spam and discarded the email. I find out on XX/XX/XXXX that XXXX XXXX had sold my loan to Flagstar Bank and no notice from either was given until after I set up my account with Flagstar Bank and paid the bill via email. On XX/XX/XXXX I tried to pay my loan online using the same credentials from XX/XX/XXXX and they are unable to match me in the system so I had to pay late on XX/XX/XXXX and they said that it should work. Now today XX/XX/XXXX I have the same issue and now will have to pay late again.
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| 08/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Hello we applied for a new loan to refinance our existing mortgage and take advantage of interest rates. At first there was great communication. As soon as I handed over my info and paid for the appraisal I could not get q reaponse to an email or phone call to save my life. Im currently entering the 4th month since initial agreement to refinance, my rate lock has expired and I have contacted supervisors and managers with no return phone calls or emails. Every so often I've receives an email about new conditions underwriting is asking me to clear or provide documentation for and follow up agyer submitting documents.
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| 11/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a mortgage with Flagstar Bank. They offer autopay, but they will only let you sign up within a particular timeframe ( e.g., X days before your montly payment is due ). I have tried several times to sign up for autopay, but since it is not X days before the due date, they will not let me. I then get charged late fines when I don't remember to pay on time. This would be avoided if I could sign up for autopay. It appears that they are employing this policy to discourage customers from signing up for autopay so as to earn more money in late fees. I can only imagine that the same has happened to other customers.
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| 08/12/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- False statements or representation
- Attempted to collect wrong amount
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|
Web |
Older American |
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XXXX XXXX XXXX, XXXX XXXX : Refinanced my HELOC about 4 years ago. They represented it as a 30 year fixed loan for about $ XXXX. I asked for a letter confirming this and got it.
About 2 months ago, Flagstar Bank XXXX XXXX notified me they had possession of the loan and I was to repay them. No one knew anything about the 30 year fixed loan from XXXX. Weeks later I got a notice to pay $ XXXX in back interest on the loan. I protested and they backed down. Now they 've decided the full amount $ XXXX or so, is due on XXXX XXXX, 2016. They declined my request for a refinance. Something is very wrong here. Can you help?
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| 11/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage was sold from XXXX to flagstar bank taking affect on XX/XX/XXXX, I mailed my XXXX payment to the address provided for {$1800.00}, {$200.00} of which is supposed to be applied to additional principal. That check was cashed on XX/XX/XXXX and still hasnt been applied to my loan. I called flagstar on XXXX XXXX, and XXXX. Ive been given a case number on the first call, asked to email a screenshot of front and back of check on the second call, and was told it would be taken care of in 5-10 days of first call. On the third call XX/XX/XXXX was told its still open. Havent had flagstar reach out to me at all.
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| 01/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
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|
Web |
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I was shocked when I reviewed my credit report and found late payment on the dates below : XXXX XXXX - There is no late remarks but tagged as late.
XXXX - XXXX XXXX XX/XX/2019 FLAGSTAR BK - There is no late remarks but tagged as late.
I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I check my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
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| 01/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
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An error was made in the escrow analysis by Flagstar Bank that has resulted in Flagstar Bank charging me nearly {$2000.00} extra per month, unnecessarily. I have provided documentation from my town 's tax collector confirming the correct tax liability for the escrow analysis, and Flagstar Bank has ignored me. They have not responded to my request for a new escrow analysis and persist, now for the 5th month straight, in over- billing me by nearly {$2000.00} a month. I have sent numerous emails and made several futile phone calls, suffering through their phone system like a rat in a lab experiment. Please help.
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| 05/17/2021 |
Yes |
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- Trouble during payment process
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|
Web |
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Since XX/XX/XXXX, Flagstar Bank has been placing my mortgage payment into a suspense account instead of applying it towards the mortgage. After paying my mortgage payment, I have been successful every month since XXXX to get the payment out of suspense and put toward my mortgage.
However, since my XX/XX/XXXX payment, Flagstar shows that I haven't paid my mortgage.
I have paid XXXX and XX/XX/XXXX payments. Flagstar collections and loss mitigation are sending me letters and calling me non-stop for my XXXX and XXXX payments although they have been paid. We will pay XXXX 's payment once this has been resolved.
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| 03/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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My house had water damage on XX/XX/2019. The insurance company has released money to Flagstar bank to be monitored and disbursed for the repair of my house. Flagstar has only released money to give to the cabinet makers and will not release any additional funds without an inspection to verify work is complete. They will not release any funds for me to give a contractor to start the work- repairs. I have requested multiple draws so that I can move forward and now I am at a standstill. I have the fear that my house will go into foreclosure and I will run out of ALE fund to live on from the insurance company.
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| 08/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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Had major flood In The home. Insurance company paid out $XXXX to me and XXXX XXXX XXXX. XXXX sold mortgage to Flagstar Bank. I paid for all repairs to be done in my home. Sent proof of this to all banks involved. Requested that they refund all money to me as all work has been completed Or take the funds and apply to mortgage payments as I fell behind in mortgage payments.Neither was done. Flagstar has now foreclosure on my home and the house will be auctioned off on XX/XX/2019. Flagstar still refuses to forward to me the $XXXX and insist on requesting an inspection and more documents to be sent to them.
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| 08/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American, Servicemember |
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We purchased a new home before the sale of our current home was final. The loan for the new home included PMI. Our former home has sold, we have paid off {$140000.00} of the {$180000.00} loan and want to cancel the PMI. The bank is telling me we have to pay a fee of {$120.00} to cancel this insurance. This was not disclosed to us at the time, even though the loan officer was aware that we would be paying off the majority of the loan within a few months. Since the bank required us to have this insurance, can they require and charge us a fee to cancel it even though we meet the guidelines required to cancel?
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| 03/18/2020 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
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I called Flagstar today because of everything going on with COVID-19. I am XXXX-XXXX and had a lot of clients cancel because they lost work which then in turn is causing our business to lose money and revenue. In 2 weeks, we have lost over {$20000.00} in revenue that would have other wise came in If not for the coronavirus. A lot of my friends on XXXX and XXXX were posting about mortage companies offering relief and I wanted to see If Flagstar did the same. They said they did not and I could fill out a loss mitigation package which actually could take weeks to review and then my credit would be affected.
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| 05/20/2015 |
Yes |
|
- Loan servicing, payments, escrow account
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|
Web |
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I had an FHA mortgage which I think uses deceptive marketing techniques and fraud as a basis for concealing the total cost of the mortgage. First of all, there was no way to cancel my mortgage insurance despite my loan only being XXXX % LTV because I refinanced the mortgage for a lower rate and it has a mandatory 5 year MIP payment from the time of refinance regardless of the value of the home. We recently sold the house and now found out we have to pay the entire month 's interest despite closing on XX/XX/XXXX. This resulted in a charge of {$810.00} of interest regardless of closing earlier in the month.
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| 05/22/2019 |
Yes |
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|
Web |
Older American, Servicemember |
|
at closing we paid {$1200.00} because Flagstar bank said amount was due to satisfy fees for lawyers. said fees were for foreclosure, when in fact no such foreclosure was taking place. closing was on XX/XX/2019. we received a statement from flagstar bank , dated XX/XX/2019 saying they owed us {$1600.00} from escrow account and it would be paid in 20 days, no such funds have come tous.on XX/XX/2019 i called flagstar for status and was told no money would be coming to us as the moey went to foreclosure and lawyer fees.I fuly feel we have been taken by this bank and would like an explanation and restitution.
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| 06/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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Refinance from Flagstar bank through XXXX XXXX. XXXX XXXX and XXXX XXXX told us that we had refund coming back in amount of {$1300.00} and some. All we received from them was around like {$190.00} Our understanding was this was for interest credit they refused to pay us our money back. say something and was back from XXXX or XXXX we dont understand what it is and we feel that we have been missed informed we just did our closing agreement that we will get {$1300.00} and some back and we dont understand or agree that we deserve the customer service that we received. All of this is from our escrow account
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| 11/08/2022 |
Yes |
|
- Trouble during payment process
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|
Web |
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During my covid forbearance Flagstar added an amount of XXXX of lender paid expenses to my mortgage payoff. So I have 3 leins on my house and can't refinance to get relief until the matter is resolved. My pay off is showing my balance principle of XXXX, XXXX my forbearance of XXXX. And a lender paid expenses of XXXX. When I contacted flagstar on XX/XX/22 they agreed the XXXX should not be there but now are telling me they don't see it to remove it. After 4 additinal calls to their escalations department i am not getting and resoltion. I am not sure how I am to proceed in this matter. Or who to contact.
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| 08/23/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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We are trying to refinance our home. Flagstar is who we are with now knew and knows that in the process they sent papers to USDA office asking assistance ( money ) Flagstar failed to submit all paperwork to USDA so they did not receive any money. But now Flagstar had a lein on us and they refuse to release the lein. They shouldn't have one on us to start with. So now they are refusing to release the lein so we can close on refinancing. Once we close they will get paid off and they refuse to. Please help us so we can refinance our home and get away from Flagstar they are horrible. Thank you!
XXXX XXXX
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| 05/27/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My mortgage lender and mortgage loan servicing bank, both Flagstar Bank, has mismanaged my home loan escrow account to the extent that they are raising my monthly payment by {$190.00} per month after lowering it by {$100.00} just last year. This is a 6.6 % increase in my monthly payment on what is supposed to be a fixed interest therefore fixed payment! Their failure to adequately manage my loan has led to a {$1300.00} shortage in my escrow account, which they are paid to manage and maintain the balances needed to pay insurance and taxes. The bank clearly does not know how to manage an escrow account.
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| 01/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
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|
Web |
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|
Around XX/XX/XXXX I spoke to a woman in the drive thru about upgrading my checking acct : being told I was eligible and it should take a day or two to process ; I called the next week and spoke to a woman named XXXX, who said she sees the request and to call and check on it in a few days. I never intended to follow up further, being it's the banks responsibility to follow up with me. I then called customer service on XX/XX/21 after no changes or call ; being told the process is quick and shouldn't have took this long ; I then requested to be transfered to the branch, only to get failed results again.
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| 06/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
Servicemember |
|
My husband and I had to do a loan modification with Flagstar Bank in XXXX. I was told all fees and late fees would be removed from my credit report. However, in reviewing all three of our credit reports it shows they sold us to a Planet Home lending in XXXX two months after the loan modification but they put all these late payments back on our credit report which is incorrect.
I have tried to dispute these late fees and my loan number is XXXX, we have never been late but we did go through that modification process which put our payments in forbearance until the emergency modification was completed.
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| 05/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Mortgage/Impound account holder Flagstar bank did not make county tax payment when it was due. Plenty of money was in the escrow account to make the payment.
Flagstar is claiming they didn't have to pay because there was an inquiry about a " payoff balance '' because I was looking into a refinance.
In the meanwhile, hundreds of dollars in late payment fees accrued.
I did not authorize them to not pay taxes. They simply decided not to because there was an " inquiry ''. I have asked them to pay me back for the late payment fees for the taxes that they were obligated to pay and they have refused.
|
| 08/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hello, my home loan was purchased from XXXX XXXX XXXX by FlagStar bank in XXXX of 2019. At the time of my refinance, Flagstar bank was given proof of homeowners insurance. I have received several notifications from FlagStar that they never received proof of insurance and that they are going to charge me for reinsurance, which is taken out of my monthly mortgage payment. I have repeatedly called, emailed and faxed this company to proove that I have had consecutive homeowners insurance and yet they repeatedly deny receiving my proof. I just want them to stop taking money from me fraudulently.
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| 04/19/2019 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American |
|
I opened up a money linked cd with flagstar bank in XX/XX/XXXX on behalf of my brother. My brother died on XX/XX/XXXX and I filed a death put claim with flagstar. Flagstar submitted the claim to XXXX which is the broker. They in turn sent it to XXXX who has to buy back the stock. As of today the claim is still pending with XXXX. Usually death put claims take 30-60 days and it has been longer than that with no idea when XXXX will pay off the claim. The claim was put in with Flagstar on XX/XX/XXXX. I cant get any information from XXXX because I dont have an account number associated with XXXX.
|
| 12/27/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We have applied for a lower interest rate refinancing with Flagstar Mortgage. The underwriter is declining only verbally refinancing us. We have not received in writing the underwriter reasons.
Flagstar says after 4 months of starting the process that the reason for stopping the process is : Due to Covid we have not cashed our IRA funds distribuitition so our taxable income is less but the saving are still the same. We have the funds, the money the savings. We have also had our account with Flagstar for 3 years and never missed our payment, our Credits scores are higher than XXXX as well.
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| 12/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I XXXX XXXX XXXX, will be doing a complete restructure of my current debt obligations outside of any bankruptcy filing. There is little hope for me if I continue carrying my current debt obligations unless I negotiate and settle my affairs directly. My biggest debt is with my mortgage, and I believe that I can modify my mortgage and get a forbearance time period so that the additional pressing debt issues are settled and resolved. Accordingly, I am request a modification package be sent to me in my email and/or to my home directly. This modification request will be completed by XX/XX/2019.
|
| 08/01/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I was informed by several people that operate businesses in the same category as mine that Flagstar would be a good choice for my banking needs. XXXX at the XXXX XXXX XXXX XXXX, MI XXXX branch informed us that based on our business, ( which they already have customers who operate and have accounts with the same business ) they would not even entertain the idea of opening a business account for us. They did not want to see financials, credit, or any other information. Once they heard we operated an XXXX servicing business he said " they were no longer taking on any more XXXX companies ''.
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| 05/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2022 a {$30.00} fee was assessed to my mortgage for providing a payoff quote. This is an unfair practice and was not disclosed at the time of the payoff quote or within the mortgage note that was signed at closing. I didn't provide authorization to provide a payoff quote at the expense of {$30.00}. I'm more than capable of doing the math myself. After being informed of this fee, I logged in online to find out a {$30.00} fee is only charged if emailing or faxing a quote, which is typical when refinancing or selling a home. A free copy is an option for postal mail delivery only.
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| 11/16/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
Flag star bank recently received my Mortgage account from XXXX XXXX. They did an escrow analysis then raised my mortgage payment from {$3500.00} to {$3700.00} saying theres a {$170.00} mortgage shortage according to what the Maryland says it would cost to rebuild my home. I was not satisfied with their explanation. $ XXXX on my mortgage creates a serious hardship and seems excessive especially since theres plenty of monies in escrow to handle everything. I have talked to my Homeowners insurance company and the Maryland XXXX XXXX XXXX and they also feel that the increase is excessive.
|
| 03/19/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I currently have a mortgage with Flag star bank, my XX/XX/XXXX payment was late reaching flag-star on XXXX/XXXX/15. I 've had this loan for over a year now and it 's the first time my payment was late due to personal issue. I 'm currently current with all other payments, just received notice that my loan is going to be service by XXXX as of XX/XX/XXXX. I have no interest for my loan being transferred over to this company, who can I address this issue with. I just looked up this company and nothing but horror stories have been posted. How can I avoid my loan from being transferred..
|
| 08/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
Flagstar bank was negligent in the storage of my personal information and claim they lost it during a hacking incident in XX/XX/2021. I have asked multiple times what information was stolen, for them to permanently delete my personal information and also to provide reimbursement for identity theft insurance. XXXX has refused to take responsibility or action on any of these. They also told me on the phone if I take their offer for XXXX XXXX XXXX, it requires the consumer to give up all rights to hold them legally liable for damages. This is not clearly spelled out and is deceptive.
|
| 01/25/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I applied for a loan modification through Flagstar bank on XXXX XXXX, 2016. I spoke with a representative at Flagstar bank in hopes of the underwriter granting my modification request due to my financial hardship. I have a serious XXXX and i do qualify for the XXXX XXXX HAMP program. On the phone call i spoke of earlier, i was notified by Flagstar that i would have a new servicer of my loan. I have not been provided sufficient details in writing about my loan modification request. Today, is XXXX XXXX, 2016. Flagstar has waisted four months denying my requests on XXXX occassions.
|
| 03/11/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
I have tried repeatedly to obtain a loan modification have been asked for the same information three times and verified that they received it and it was what was requested the last time i was denied according to them due to the fact they stated that they were blocked on my telephone the only block that was on my phone ( it has bee turned off ) was annomoyous callers they have since been calling me on my business phone in spite of repeated requests to only call my home what kind of bank hides their caller id when dealing with a consumer they are attempting to supposedly help
|
| 08/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I am currently buying a new house and my lender ran my credit check. He told me that my mortgage was not being reported. I contacted Flagstar my mortgage company and they said thats correct and needed research to find out why. A week later still no call back. I contacted XXXX XXXX, XXXX, and XXXX and they all said there is no information on Flagstar on my report. I asked them my next step and they told me to reach out to you as this is a law that they have to report. This loan goes back to XXXX and I am requesting all of my credit from then to now please be reported.
|
| 01/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
The complaint is against Flagstar Bank XXXX XXXX XXXX ( XXXX ) XXXX, MI XXXX We closed and paid off our loan at the end of 2019 on XX/XX/XXXX via a refi.
The dashboard for Flagstar 's online account shows the account was paid in full on XX/XX/XXXX and showed an Escrow balance of {$2400.00}. However, on the XXXX XX/XX/XXXX they charged us 2 months of PMI/MIP ( {$340.00} ) even though no balance was due and deducted it from the positive escrow balance they were holding.
Further, even though they were paid on the XXXX XXXX they charged interest till XXXX XX/XX/XXXX.
|
| 01/15/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
i refinance my home with flagstar bank that time my home value was over XXXX, and my loan was XXXX, and i have a more than % 20 equity in my home, and they added Mortgage insurance to my Loan payment its around {$320.00} each month. This summer i request appraisal for my home MY home value came lowest price $ XXXX.
I called my mortgage company flagstar bank again remove mortgage insurance. Because my home has more than % 20 since beginning and refound all paid insurance premium. they are sill reject my request. before the go to court i will complaint one more time
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| 11/23/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I recently received notice from my mortgage company, Flagstar Bank, that my payment is increasing due to an escrow shortage. While I understand that this may happen, there is no explanation for the increase. The notice states there were was an increase in escrowed items, however there has been no increases in my property taxes. I have been unable to reach my mortgage company during their business hours despite several attempts. I need help getting this resolved as soon as possible as my payment has increased by over {$300.00} a month and I am unable to any answers.
|
| 06/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage just changed from Interest only to Principal and Interest.I called the company and told them that XXXX will be hard for me to pay.The payment is not due till the XX/XX/XXXX of the month.
Ever since I called them and asked them for a loan modification they call me every other day asking when I will pay.I told them I will pay by the XX/XX/XXXX.This never happened before.I will pay by the XX/XX/XXXX why do they have to call me so often and harass me.This is bullying by the mortgage company I spoke to XXXX agent XXXX totay XX/XX/XXXX, she harassed me today
|
| 04/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My home was damaged during Hurricane IDA. I begin repairing my home before receiving any thing from the insurance company using my personal savings and a SBA loan. I have {$90000.00} from my insurance company sitting in escrow with Flagstar Bank. They are non communicative. They are non responsive and they are making a bad situation worst. My house is 75 % completed and they wont send an inspector. They have been more disrespectful than Hurricane IDa. There is never a supervisor to speak with. I was disconnected 3 times today and no one attempted to call me back
|
| 03/27/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been trying to be complaint with my lender for I don't know how many months now trying to get help to save my home! I even have a counselor XXXX XXXX who has tried to work with them but they keep messing up my paperwork.
I have advised the lender that I am not self employed and they closed my most recent review about two weeks ago because they said they did not receive my pay stubs and profit and loss. Well I am not self employed and I had already sent them pay stub.
There is a never ending cycle of document requests and no resolution to my hardship.
|
| 11/23/2016 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
Hello, my name is XXXX. I contacted Flagstar Bank about refinancing my mortgage to a lower interest rate. I was quoted a 4.198 % interest rate that was supposed to be locked in. They told me I needed to pay {$500.00} for an appraisal, and as soon as that came back, everything would be a go. I was led to believe that the refinance was a lock. But then the appraisal came back, and apparently I need to now pay {$10000.00} at the closing of the loan. I feel this is completely unnacceptable and they used misleading tactics to convince me to pay for the appraisal.
|
| 05/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I asked to come out of forbearance on XX/XX/2021 and Flagstar bank did not process it. I continued to make my monthly payments on time and continued to call them to get it escalated to get this rectified but to no avail. After 3 months of constant calling them they finally got it done but they did not back date it to the date I requested it to be done. It now states that I came out of forbearance on XX/XX/XXXX which was incorrect. Now I can not refi on my mortgage and it is costing me upwards of XXXX in interest. They need to backdate my loan so I can refi.
|
| 08/08/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
We purchased a new home on Friday, XXXX XXXX and decided not to use the same financial institution to handle our new mortgage. Flagstar Bank held the mortgage on our existing home. The title company wired our payoff on XXXX XXXX. However, as the payment was received after XXXX I was informed our payment would not be applied to our loan until the next business day, Monday XXXX XXXX. This caused us to XXXX more days of interest accrual.
Additionally, they would require you pay to receive you payoff amount.
I believe both items are in violation of UDAAP.
|
| 05/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
In the month for XX/XX/2021. I was dealing with XXXX XXXX XXXX complications but was able to submit my payment through flagstar online payment portal for some reason they are saying that they didn't receive the payment when I made the payment. They have added a late remark on my credit reporting when the payment was made. I would like the remark removed especially since I logged in to pay. They have no sympathy for anyone especially since I was sick and still managed to pay them throughout the entire Pandemic. This is not Company that is for the people.
|
| 12/18/2021 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XXXX XXXX subserviced by Flagstar Bank reported to the credit bureaus I increased my mortgage balance instead of showing my payment. This resulted in my total debt to rise and affected my credit score to incur a XXXX point loss. I had filed a dispute a week ago and tried to speak with the bank tonight who said they didnt have a person at the bank that handles situations like this. They advised me to print and submit a form I felt this was a runaround stall tactic so I informed them I would be reaching out to their governing body to file a complaint.
|
| 08/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My home loan servicing company changed. The loan originated with XXXX XXXX and was changed to Flagstar effective XX/XX/2018. I received a notice from XXXX, who has been my homeowners insurance company, on XX/XX/2018 saying that the mortgage company did not pay. Just now on XX/XX/2018 I called Flagstar to ask if they would be including my insurance payment when I start payments. I was transferred to their insurance department and phone rep., XXXX, who stated that they did not have knowledge of my loan and that they did not know when they would have it.
|
| 05/24/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I am being charged late fees for my mortgage. There used to be a grace period where I had until the XXXX to have my mortgage in and it wouldn't be considered late, NOW It's basically I have to have it in on the XXXX. I don't have any paper work that shows when the late date is. Even on the monthly statement nothing is there. I have been charged an additional {$42.00} for the last several months and don't feel that I should be paying that, unless there is a contract somewhere that I signed and I not aware of that. Could you please assist in this issue?
|
| 11/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am approved for the HAF. Flagstar told me months ago when i was approved to email my award letter to them at an address they provided and I would NOT be assessed any late fees during the next 18 months of the program. Now, for the first time, Flagstar has NOT applied my payment to my account in time, it has gone past the grace period, and I WAS charged a late fee, contradicting what they told me would happen. Everyone i speak to about it on the phone is clueless and just passes the buck to another dept. who can't or won't help me rectify the issue.
|
| 03/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank didnt pay the homeowners insurance policy in XX/XX/XXXX and I was canceled from my homeowners insurance policy. I was never notified that I didnt have coverage and now its impossible for me to find coverage because there is a four month lapse. My homeowners insurance is escrowed into my account. Now its XX/XX/XXXX and they continue to collect escrow even after they didnt pay the policy. Ive tried calling Flagstar about this on several occasions and no one is getting back to me. Ive left messages every time to get this issue resolved.
|
| 01/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
Flagstar charged me {$30.00} for each request for a payoff statement. Today, they could not tell me who requested the payoff only a fax number. They told me it had been requested by fax 5 times, once in XXXX, XXXX and XXXX and twice in XXXX. They gave no date. The total cost was {$150.00} with no accounting of date of request or who requested the payoff.
I feel it is very unethical for the fee to be so high and provide no accountability of the validity of the charge Flagstar Bank Loan # XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX, VA XXXX XXXX
|
| 04/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I made partial payments 2 weeks early. Example : I owe {$1900.00} on XX/XX/XXXX. I overpay {$1100.00} on XX/XX/XXXX and another {$1100.00} on XXXX. This overpays by almost {$300.00}, and the early payment reduces my interest.
They are not crediting my early payment, they hold it and say that I am late and they are threatening me now.
I have given them {$59000.00} since XX/XX/XXXX. Normal payments would be {$7700.00}.
I'm being cheated.
I have called them on the phone and they said they would pass it along to mgt. Nothing yet.
XXXX XXXX
|
| 04/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I submitted a Private Mortgage Insurance Waiver Request because our home has increased in value and I believe we can have PMI removed. I submitted this request on XX/XX/21 by email and recieved a response from our bank ( Flagstar Bank ) on that same day that they would begin processing my request and get back to me in 14 days. I called one month later and I am told they do not see my waiver in the system and will have to escalate to resolve. Their failure to process my request in a timely manner is causing me to continue to pay unnecessary PMI.
|
| 01/08/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
Took the hurricane Irma mortgage 3 months assistance, now I got served a civil action summons on XX/XX/XXXX with 20 days to respond. I have been in contact with Flagstar Bank and sent them all the paper work they requested for a modification at least 7 times ( mail an via email ) over the past 6 months. They still can not and will not help me. Every time I call they say we are working on it or we need this paper or that paper which we have already sent again, but send it again anyways. They sent back my payment as well. Please help my family.
|
| 09/18/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am not a professional and am not an underwriter and am at the mercy of the mortgage assistance specialist with Flagstar to best direct me and stay on top of follow ups to help me COMPLETE a package for mortgage assistance. Ive been forced to file for bankruptcy to allow them the time to be able to assist me and again they are refusing to help me prevent this foreclosure due to some deadline date they are escalating with this avoidable foreclosure. I have tried BK and nothing they continue to neglect helping me in preventing the foreclosure.
|
| 02/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Due to the pandemic, we were a couple of months behind on our mortgage due to a lack of full-time work. This eventually led to late payments and an accumulation of late fees that were overwhelming to pay off to FlagStar. After multiple attempts in refinancing our mortgage we were turned down and left to simply suffer the consequences of handling the burdening monthly payments to the best of our ability. At the moment, we still currently remain XXXX months behind on the mortgage as we continue to climb back towards some degree of stability.
|
| 11/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
on XX/XX/2020 I recieved a online notice from Flagstar Bank that they would no longer accept ACH payments from my XXXX account. This is the same account that they have accepted payments from for two years. They are mandating that I only use a Personal bank Account to make the ACH payments from. I talked to their customer care supervisor and she took my complaint and said there was nothing she could do since they changed payment providers. I need to know if it is legal for them to deny a mortgage payment via ACH from a business bank account?
|
| 10/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
In XXXX of 2021 we received a new mortgage statement from Flagstar bank that our mortgage would be increased from {$1900.00} to {$2300.00} beginning in XXXX of 2021. They claimed this was due to a shortage in escrow in the amount of {$2000.00}. After submitting the attached documents to Flagstar providing documentation that the amount has indeed been paid by the title company and several phone conversations, the problem was not resolved and we have paid the unnecessary overages for 5 months now and would like to have that overage returned.
|
| 07/03/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have a loan with Flagstar Bank for my mortgage. I did make payment on my property taxes and for my flood insurance for XX/XX/XXXX. I paid {$5300.00} for property taxes. Flagstar paid the taxes at the same time as I did. They are now increasing my monthly payments from {$880.00} to {$1700.00} a month. It is an extraordinary jump. Furthermore, I am a single mom, and I frankly can not afford this. I need to be contacted immediately to see how I can rectify this. This is payment, effective as of XX/XX/XXXX. Please contact Flagstar at XXXX.
|
| 09/07/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Sometime in 2019, I lost my wallet with all of my personal details. I had bank accounts and credit cards opened in my name, my identity was stolen. I have attempted to fix this issue with Flagstar Bank and XXXX XXXX XXXX to remove this from my credit report several times. I have gone on identitytheft.gov and filed disputes through XXXX and this issue is still persisting. I have never had a bank account with flagstar bank. The address, phone numbers and emails that Flagstar had on file did not match with any of my personal information.
|
| 06/04/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been in chapter XXXX bankruptcy for several years, I dismissed the bankruptcy because I wanted to get my mortgage back in good standing. I requested mortgage assistance from Flagstar my mortgage company and they are giving me a difficult time processing with my request. I call to check the status of my mortgage assistance request, I'm always told I have documents missing or they have and incomplete file. I have faxed requested documents several times, I feel Flagstar is giving me the run around is trying to make me loose my home
|
| 11/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our credit was wrongly reported by Flagstar bank : We set up an autopayment with the bank since the opening of the account, but it appeared to have stopped working in XX/XX/2022. In XXXX, we received a letter from Flagstar and realized the automatic fund drawing needed to be fixed. So we called the company to schedule the missed payments and were told our account had been past due and had been reported to credit bureaus. As a result, our credit scores were hurt, and we would like Flagstar to correct this as soon as possible.
Thanks!
|
| 09/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I HAVE BEEN TRYING TO SAVE MY HOME FOR THE LAST YEAR GOING BACK AND FORTH WITH FLAGSTAR WITH THE HELP OF MY COUNSELOR XXXX XXXX.
WE HAVE PROVIDED EVERY DOCUMENT THAT THEY HAVE ASKED FOR BUT THEY CONTINUE TO MESS UP ON MY LOAN. I AM TRYING TO SAVE MY HOUSE AND I AM ABOUT TO LOSE IT BECAUSE THEY DON'T WANT TO HELP ME.
EVERY BANK STATEMENT THEY ASKED FOR HAS BEEN PROVIDED AND EVERY DOCUMENT THEY HAVE ASKED ME TO CORRECT HAS BEEN PROVIDED. WHERE DOES THE RUN AROUND END! WHEN I LOSE MY HOME TO FORECLOSURE SALE BECAUSE THEY FAILED ME!
|
| 05/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
****FLAGSTAR BANK IS THE SERVICER OF THIS LOAN SEE ATTACHED**** XXXX and XXXX XXXX fell behind on their mortgage due to health issues. They are elderly and infirm on a fixed budget. They will be able to afford a slightly lesser payment than the one they have now and just need some assistance to get caught up and back on track.Their daughter lives with them and contributes {$1400.00} to the household, per month. A full assistance request will be uploaded through the Flagstar website, along with copies of this CFPB complaint and QWR.
|
| 05/24/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Servicemember |
|
XX/XX/XXXX I was unable to make house payments. I did paperwork with Flagstar Bank to conduct a short sale. We had aprox XXXX-XXXX offers the bank never responded to any of them. Then I did the Deed In lieu paperwork XX/XX/XXXX. The bank has seem to have accepted the home but did not change the property out of my name. The bank has been paying the property tax on the home since XX/XX/XXXX. This bank has substandard customer service. I have to do forms multiple times. I am XXXX to XXXX in 3 weeks and I need this issue resolved asap.
|
| 01/14/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
To whom it may concern : Can you tell me how to get information on my mineral rights that I purchase for my land that my home was located on at XXXX XXXX XXXX, XXXX, XXXX. XXXX.I had XXXX-little checks from the oil and gas while in the house.I went on a two week vacation to XXXX and when I came back the house was broken into by Flagstar Bank.I do not have any information on the company.I want to locate my mineral rights checks and hope it is not going to Flagstar Bank.Thanks for any help I can be reached at, XXXX XXXX , XXXX, XXXX,
|
| 11/19/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I received a letter from XXXX telling me that the payments should be sent to them starting XX/XX/XXXX and that my new servicer XXXX XXXX starts XX/XX/XXXX - I sent the payment to XXXX on XX/XX/XXXX. I got the payment back from XXXX telling me that I should have sent it to XXXX. I then sent it to XXXX and they sent it back saying they don't know the servicer and changed the name from Flagstar bank to XXXX and that the account is unknown. I didn't send the payment for XXXX until they tell me where I'm supposed to be sending it.
|
| 09/27/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
The debt collector is trying to collect a {$180.00} fee that I do not owe. Flagstar bank automatically opened an account in my name after they purchased XXXX XXXX. I have never used the account or gave permission to flagstar to open a checking account in my name. I do not live anywhere close to a flagstar branch so there would be no reason for me to have an account with them. I contacted flagstar and was told this has happened to several customers and that it was out of their hands since it had been sent to a debt collector.
|
| 01/25/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
On XX/XX/2018 my loan was transferred from XXXX to Flagstar bank. On XX/XX/2018 Flagstar received my completed modification application from my previous servicer XXXX and provided me with written notification. I received many documents from Flagstar that it will take them 30 days to review my file and update me on what is needed or if a decision will be made. It has been over 30 days and I have yet to find a letter from Flagstar requesting an extension to review my file or in need of extra time to review my completed file.
|
| 10/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
Flagstar Bank reported a 30 day late to my credit report for the month of XXXX. My payment was cleared by XX/XX/XXXX.
My other mortgage company said this was incorrect. My XXXX payment was made on XX/XX/XXXX. My other mortgage company XXXXXXXX XXXX said this is not considered 30 days late since you have until the XXXX of XXXX to make said payment.
Flagstar refuses to remove this and it is costing me money obtaining my other mortgage since it is a 30 day late fee on my report.
My mortgage payments have never been late.
|
| 04/17/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I an attempt to modify/short sale etc ... XXXX My lender ( flagstar bank ) r has violated every possible servicing regulation, by causing delays failing to accept payments, mishandling my application that led to a denial, failed to send statements, failing to acknowledge my answer to judicial foreclosure. Their violations are clear and ongoing. They recently entered into an order of consent with your agency to comply with federal lws, however they continue to ignore them and are attempting an illegal foreclosure on my home.
|
| 01/26/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I submitted multiple applications for assistance for home retention through Flagstar Bank. I submitted paperwork for loan modification and for information regarding Short Sale because I felt defeated and none of the Flagstar staff was willing to help me understand how I could retain my home or offer me any help. They called multiple times a day harassing me regarding the delinquency of my loan and would not offer me any assistance when I asked about my options. They simply ignored me and moved forward with the foreclosure.
|
| 02/12/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
Used $ XXXX HELOC to purchase home onXX/XX/XXXX. Flagstar Bank drew the full line to close the purchase, then on XX/XX/XXXX drew another $ XXXX without notice and marked my account. Then onXX/XX/XXXX they reversed the second draw. This has made my refinance process a nightmare because i have to show that there were no draws on the HELOC in the past 12 months but they have refused to fix this error in their records of my account activity. I may not receive my refinance because of their error and unwillingness to fix it.
|
| 02/02/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been trying to do my best and try to work with my lender but all they do is give me the run around. I have provided documents to them on a timely manner and have resent several documents over and over again. They continue to advise that they don't have a clear image when I am looking at the document and it's a clear as can be. They now closed my review as of yesterday because of this and have to start all over again because someone in their department is just by passing my documents and not even reviewing them.
|
| 07/12/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
I got charged a {$30.00} fax/email fee in order to get a loan pay off statement. I didn't have a choice but to agree to this fee. I don't understand why I am paying off this loan they get to charge me the consumer a {$30.00} fee just for them to hit print and print off a pay off statement. This is criminal - I never had a choice to agree to this fee or not. If I wanted to pay off my loan I had to agree to it in order to know how much I had to wire them to send it in.
Flagstar Bank , FSB XXXX XXXX XXXX XXXX, MI XXXX
|
| 10/13/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Flagstar Bank has sent XXXX letters demanding that I provide a proof of policy for hazard insurance. I spoke with them after the first letter, and indicated that the insurance had been renewed and they spoke with the insurance company. I was told all is fine. Now, weeks later I receive a demand for insurance or to pay {$6300.00}. The insurance on the property has never lapsed, never been in danger of lapsing, and they have been provided all normal documentation by my insurance company, and they have spoken with them!
|
| 08/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Flagstar ( www.flagstar.com ) wrongfully reported my XXXX payment on Loan # XXXX as delinquent to the 3 credit bureaus, causing a significant drop in my credit score. The payment was issued by XXXX on XXXX XXXX ( check # XXXX ) and cashed by Flagstar on XX/XX/2022 ). Despite me providing proof of payment to Flagstar by Email on XX/XX/2022, XXXX XXXX EST, and several calls afterwards ( Case # XXXX ; Case # XXXX ), Flagstar still decided to notify the Bureau in XXXX damaging my credit history and score for no reason.
|
| 04/07/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I had XXXX on my XXXX so I'm out of work for 6 to 8 weeks I asked for a deferment on my home instead they are looking at losing my payment among other things and causing the process to go longer they kept asking for documents even ones I had already sent it was supposed to take 3 to 4 weeks it has been longer and now it hit my credit report lost XXXX points because they reported my home delinquent if they would have done what they were supposed to do this would not have happened I asked them before it was even late
|
| 05/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Over 3 hours in phone call time on multiple occasions were made regarding force placed insurance on a new loan transferred to Flagstar bank. Resolution has been promised for several weeks regarding updating an escrow analysis on my account. To date, the payment still reflects monies owed in escrow despite all insurance documents being provided and approved from their insurance department. There is a fundamental lack of communication within Flagstar 's departments which causes confusion and prolonged resolution time.
|
| 03/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Due to the economic downturn of the housing bubble, I lost my job, unable to find work due to the economic collapse. Therefore, my wife was working and we tried desperately to re-modify my loan with Flagstar Bank. Flagstar Bank refused to re-modify my loan, resulting in my foreclosure. I also hired a real estate consultant to help me try to shortsale and fax the documents to Flagstar Bank, but nothing was ever done by Flagstar Bank. I feel as though I am a victim, that the house was sold from under me and my family.
|
| 07/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
To whom it may concern : I submitted my loan modification packet back in XXXX with the correct information for my income and my son 's income. For some reason the underwriters continue to confuse our income and have delayed our review for months now. I have submitted endless amount of bank statements. My son is XXXX XXXX and moved in with me to help save the home. I am on fixed income from social security. I am afraid that I am going to get a sale date because this process doesn't seem like its going anywhere.
|
| 11/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank didnt pay the second half of my 2020 property tax of {$1600.00} from escrow. My mortgage payment is paid timely every month and includes payments to escrow for insurance and property tax. I have not missed any payments. The escrow account has more than enough funds to pay the property tax. County auditor has charged interest. Property tax was due XX/XX/2020, and I just received a notice from the county auditor yesterday, XX/XX/2020. Flagstar has froze my account and refuses to pay tax from escrow.
|
| 05/24/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Among many other issues with this mortgage company they are now continuously calling my brother in law regarding my loan, yet they have not once called myself or my husband who are on the home loan, who they have contacted multiple times previously. It is becoming harassing the way they continue to call my brother in law, he is not named on the loan nor has he ever been on the loan.
Flagstar has called him multiple times per day for the past few months with the most recent one being last Thursday XXXX XXXX.
|
| 09/30/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
The practices of this company are oppressive. They are purposefully dragging there feet in processing my application. I have turned in information to no avail. I turn in information and it takes 4-5 days for a response. When I call I leave messages. I have called and every time they say they need a different document. I send in the document the same day and then I don't receive a response for five days. I am slowly accumulating more missed payments. If I'm not approved I have to come up with the amount due.
|
| 06/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We have been trying to refinance for months and we kept getting conflicting information about what FG needed from us to process our application - we went through the whole thing twice. I posted a XXXX complaint and got a number to call which was just a generic CS number, and no one ever called us back. Now they denied our refinance application and send a debt collector to our door on a Saturday - we're refinancing with someone else, and we've been on the mortgage deferral program, so we owe them nothing
|
| 09/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am approved for the XXXX. They are paying 18 months of my mortgage. Every month they send the payment to my lender and my lender does not apply it to my account in a timely manner. The grace period this month is rapidly approaching and when I call the lender they continue to maintain that they have not received it. When I speak to the XXXX, they confirmed that the payment was sent this month just like it was the last 2 months. Last month it was applied only after I filed a complaint with this agency.
|
| 06/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
FLAGSTAR BANK Account number XXXX ... .- reported a 30 day late to the credit report when in reality the property was sold and payment in full was received by them before the end of XXXX!! this has caused a great damage to my credit. And in my numerous attempts to resolve this issue with Flagstar all I received was computer generated letters stating they could not locate my file and information provided does not match their records.. total ignorance and violation of F.C.R.A. rules and regulations ...
|
| 12/03/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I purchased a property in 2016 and financed through Flagstar Bank, and during this i did my property tax through an escrow as well. Flagstar Bank did not pay any of the supplemental taxes. I have a delinquent tax bill with XXXX County and I have to pay an amount of {$1400.00} on top of my tax bill to cover the penalties and other charges. I would like Flagstar to pay the penalties since this was never communicated to me and as far as I know- they still have n't made any arrangements to pay this bill.
|
| 04/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Flagstar Bank of XXXX Mi sent me a {$300.00} refund from escrow as bal to high, then increase my escrow needed to cover XX/XX/XXXX. They refuse to keep {$190.00} & send a refund {$110.00} & leave escrow & payment same. I refinanced RE due to divorce with XXXX XXXX XXXX XXXX XXXX XX/XX/XXXXthen sold to Flagstar Bk.
My last mtg holder XXXX XXXX XXXX always gave me option to pay more n escrow & leave escrow & pmt same. Flagstar flat refuse any option. I ask them to sell mtg to another bank & refuse.
|
| 02/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
After XXXX applied for modification with Flagstar Bank. Process dragged out I was told they had all of the documents that they needed, continued to follow up, Reapplied several times, found a buyer for my home to prevent foreclosure. Bank declined stating pending refinance, house foreclosed, I did not want to sell. I even went to work outside of the area to offset the economic downturn and make up for the drastic increase in insurance.
When loan was obtained payment changed due to some oversight.
|
| 10/23/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been a loan modification process with flagstar since XXXX of this year. I feel flagstar is stinging me along. I am two months behind and all im asking is to stop the late payments and put me on a repayment plan or lower my monthly payment amount.
The last straw with them was on monday when i called because yet another letter comes stating my application is incomplete.
I call and im told im missing documents that I clealry submitted on XX/XX/XXXX.
Im fed up and dont know what to do
|
| 07/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar mortgage requested a {$150.00} payment to remove my PMI. The check was cashed in XX/XX/2022. Flagstar says Fannie Mae tried to inspect my home but was " denied entry '' so they canceled my request without telling me. Fannie Mae never scheduled an inspection appointment via email or phone call, and never came to my house. I have called and emailed Flagstar three times since XXXX, and still am paying PMI with no inspection scheduled. They never refunded my {$150.00} for the inspection.
|
| 08/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I've had two loans through XXXX XXXX, and was recently informed that Flagstar bank was taking over these loans and the servicing. It is now XX/XX/XXXX, and my payment is normally deducted at the beginning of the month. I had assumed this would be an automatic process / transition. I have reached out to customer service but yet to hear back. I would like to ensure that I do not get charged any late fees or have my credit rating tarnished because of the incompetence of the new loan servicer.
|
| 04/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Flagstar force placed another flood policy on my acct. this year. I uploaded to the insurance portal the renewal policy XX/XX/ ish. I continue to receive past due notices for the balance of the escrow account. Everytime I call there, I have a 40 min call only to be transferred to another department where I have to start the same conversation over again. I have never missed a mortgage payment. I want the company to fix the escrow and provide me confirmation of XXXX balance to XXXX XXXX
|
| 07/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I had hurricane damage to my home and received money from my insurance company to make the repairs. Flagstar has held these funds unnecessarily and repeatedly failed to answer my questions or to follow up with me on concerns that I have raised. The main contact I have been dealing with is XXXX XXXX XXXX, who takes weeks after my continued emails to respond to me. I am having to drain my own bank account to pay the roofing contractor to make the repairs, which is entirely unnecessary.
|
| 03/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
My mortgage loan was transferred from XXXX to Flagstar Bank , FSB, XXXX XXXX XXXX, XXXX, MI XXXX. I set up on-line access and I can see my information as well as information for another individual 's account. I assume that since their private information is intermixed with my own, that my information is also compromised. I spoke to customer service on XX/XX/XXXX, who stated that they could not see the information that I could. They transferred me to a supervisor who never answered.
|
| 07/13/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I became very XXXX and my husband and I contacted Flagstar Mortgage company for help and they said they would help. They put us in a forbearance for a year and then they wouldn't refinance with us after that year we were told that we had no contract with them we ended up in court and we won the case so they sent us a new mortgage that saves us XXXX ... .they 're not reporting or payments or non payments to the credit bureau so we can not refinance with another mortgage company.
|
| 02/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My loan was transferred to Flagstar Bank on XX/XX/XXXX from XXXX XXXX XXXX. Flagstar increased my payment from {$3300.00} to {$3400.00} and/or approximately {$95.00} increase for insurance which is incorrect because it is covered through PMI via XXXX. I also requested my 1099 mortgage interest statement for FY 2019 and I have yet to receive it. I am requesting that they restore my mortgage payment to {$3300.00} and credit my account approximately {$180.00} or send me a check.
|
| 09/14/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
On XX/XX/19 I called the bank about its XX/XX/19 Annual Escrow Statement which included a Review the Escrow Account History ( XXXX ) detailing 10 ( not 12 ) months of activity, missing XXXX. With 12 months there would be an escrow excess over the required {$1800.00}. In its Review the Upcoming Escrow Account Activity ( XXXX, it lists a XX/XX/19 {$2100.00} tax payment for the second half when it had a bill which required a XX/XX/19 {$2000.00} tax payment for the first half.
|
| 01/22/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
In XX/XX/2019 my mortgage was reported late. I phone in on XX/XX/2019 to pay my mortgage. The bank stated when trying to get the money out of the account. They had the wrong acccount number. I showed proof that the money was in the account at the time. It was a error on the teller part. They keyed the wrong information. Because of a error on their part my credit scores dropped.I have disputed they wrong reporting. I contacted the bank 3 times. No changed in the reporting.
|
| 03/07/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
On XXXX they had sent me my escrow analysis, when i had gotten it i had realized there was a {$460.00} overage i had called customer service plenty of times only to be told that they would adjust my account and call me back and no one ever follows up or ever calls me back. This is really very unprofessional and not wright i have even spoken to managers there who had promised to follow up with me only to be left hanging there.
Bank is Flagstar Bank XXXX my loan file XXXX
|
| 03/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Issue with Flagstar Bank / HELOC Account.
Regarding alleged late payment from back in XXXX of 2018.
I have never missed a payment or been late with this loan. I even provided copies of my bank statements proving that the payment was made on time to Flagstar Bank however, they continue to report the account as being one month as late in XX/XX/2018. Please feel free to review my full credit history as I have never been late or missed any payments with any of my accounts.
|
| 08/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank is refusing to cancel my PMI ( Private Mortgage Insurance ) from my mortgage. Flagstar valued my home at {$280000.00} and it currently has a loan-to-value of 80 %.
Today XX/XX/XXXX, I received a letter form Flagstar that stated I need to have a loan-to-value of 75 %. The Homeowners Act of 1998 states a mortgage company should cancel PMI upon written request and having a loan-to-value of 80 %. Even with that knowledge Flagstar is refusing to cancel PMI.
|
| 06/07/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Due to family medical issues I did not make monthly mortgage payments for about a year. Recently, I was able to find a buyer on the home and the only thing delaying the closing is the payoff statement. Twice the bank provided an expired payoff statement, which I can not use. I called the Bank 's attorney and the direct me to the Bank. I call the Bank and they direct me to the attorney. I would think not being paid for a year, the Bank would be eager to get its money.
|
| 06/15/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I noted my mortgage payment check has not been cashed. I called them today and spoke to someone named XXXX . She told me my payment was being held in the XXXX post office due to a mail delivery problem and not to worry, I 'm not the on ly one and they have put a stop on a late charge due to the mail delivery delay. The bank is Flagstar bank. Phone # XXXX . Pymt amt of XXXX . I told them I never heard log such a thing and why have they not notified customers.
|
| 04/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our mortgage company failed to provide us with our 1098 tax forms on time. When I called they said they failed to generate one for us. They told us the execution date would be XX/XX/2022 for that form. We still have not received our tax forms. We have had to file an extension due to this. I have included a photo on the most recent date of log in to our mortgage company showing we still do not show any tax documents being generated.
The company is Flagstar Bank.
|
| 01/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank is the mortgage servicer for one of our investment properties. They recently changed their policy and no longer accept payments from business checking bank accounts. As this is an investment property there are only business accounts associated with this property and now we are being forced to pay with a personal account and reimburse ourselves from the business account. This creates an undue burden to our CPA/Tax Accountant and in filing our taxes.
|
| 09/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Recently I took a mortgage loan. We closed the property on XX/XX/2020.
the title company took {$4300.00} for prepaid property taxes to the flag star bank.
The Bank is asking to pay for the taxes starting XX/XX/2020.
That means the prepaid amount ( almost 1 point ) in fact will not be used and dispersed for my taxes.
It seems the bank has taken extra money which is not for the purpose of tax payment. One point prepay would have reduced my interest rate lower.
|
| 05/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I am writing to you because I have been subjected to an increase in my monthly mortgage payment. The increase was done without my knowledge or consent. I would like to dispute the change in the monthly amount. The change occurred for the XX/XX/2019 payment. My mortgage amount was previously {$820.00}, which was a fixed rate. As of now, I am being forced to pay {$880.00}. This is an increase of {$60.00} per month. I appreciate you assisting me with this problem.
|
| 07/28/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I am contacting you again as a taxpayer you are pretty XXXX worthless to us if you just let the bank give us the same XXXX after 45 days which is what you did ... .the flagstar is stealing from me and this scam is right in front of you and my XXXX government protection must be in bed with flagstag because you clowns are like yeah ok flagstar XXXX you ... merica ... the government protection is just flagstar ... ..XXXX tell me something and i am suing you XXXX
|
| 07/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Flagstar bank company opened my loan in Escrow basis and after I told them It's set up incorrectly they removed it from Escrow,. However, They mailed the escrow balance to a 3rd party. I called them multiple times and the last time after a long hold, they wanted to give me a third party number to call and ask them to return my money. I feel that they are resonsible to refund me for my escrow account and they failed to notify me for this wrongdoing.
Thank you
|
| 12/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
After making complaints through the XXXX XXXX XXXX XXXX about, XXXX XXXX XXXX, and XXXX XXXX XXXX, about the potential fraud in the documents, they sold my fraudulent contract to XXXX, so they wouldn't have to answer any questions and provide proof, that its a valid contract, not to mention I rescinded the contract and the XXXX XXXX, now there getting another party involved, violating 15 usc 94 sub section 6801> Protection of nonpublic Financial information.
|
| 04/13/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I would like to submit another complaint regarding my taxes. After Flagstar acknowledged that they were wrong in paying my taxes, which are deferred due to XXXX, they sent me a demand letter via XXXX. In this demand letter they stated I have 30 days from the date of this letter to pay {$35000.00} in back taxes. This is ridiculous! How do they expect someone, who is XXXX to come up with this type of money? I have attached all correspondence for your review.
|
| 11/30/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I had lost my job last year in XXXX. Flagstar bank offered me a forbearance and said do not worry, when you are able to resume payments, they will give me XXXX of their reset options. Well now that I have income, they will not reset my loan at all. I call them every single day and they give me different answers each time. It's as if they want me to lose my home. Not even the VA can help. I'm a XXXX XXXX with XXXX children and these guys don't care at all.
|
| 04/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
This company is reporting on my credit report and send me harassing mailers for 2 months now. I have checked with my current and initial services on many occasions and they have advised that they did not sell my loan. Meanwhile this company continues to try to collect. I make my payments to Flagstar. I feel there is some kind of fraud at play. This company and Flagstar are reporting the same loan on my credit report and this company balance is incorrect.
|
| 03/16/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I closed on a refinance with XXXX XXXX. The amount on my closing disclosure for my monthly payment is {XXXX}. My first statement with them is {XXXX}. It was sold to Flagstar Bank and my first statement from them is {XXXX}. They claim that is the amount they received on the closing disclosures, which is not what I signed to pay. My escrow balance is all of a sudden less as well. XXXX has my balance as {XXXX} and Flagstar has {XXXX} with no payments out.
|
| 04/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
i had a fire claim. The insurance company tendered multiple payee checks. We signed and forwarded the checks to the lender. All of the repairs that were the subject of the claim were performed. The lender is refusing to process the checks. I need to pay the contractors who did the repairs, but the lender is refusing to reimburse me approximately XXXX XXXX
Equally concerning is the fact that i send the lender emails, and the lender never responds.
|
| 06/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I was in the process of refinancing my existing Mortgage with Flagstar Bank, XXXX, Michigan. About a month ago this bank notified me my social security number had been exposed due to a data breech. Now during the refinance a loan processor named XXXX XXXX sent mine and my significant others pdf file by regular email with our full social security numbers. This is unheard of and has caused me great distress and contacting credit to put fraud alerts.
|
| 08/08/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Flagstar bank did not pay my home owners insurance from escrow account for 2014. The only way I found that out, having to file a claim on house damage. Instead of assisting to get the damage fixed, they assigned me forced insurance, and I have been denied from their insurance company, while I would have had it taken care of with my original insurance company. Now, no one will answer e-mail or phone calls and my house has XXXX of dollars in damage.
|
| 05/17/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Older American |
|
MymortgagewastransferredXXXXXXXXtoFlagstarBank.DuringthetransitionperiodXXXXXXXXreportedtothecreditagenciesthatmymortgagewasclosed.OfcourseitwasnotcloseditwastransferredtoFlagstarBankbyXXXXXXXX.MycreditreportsufferedbecauseofthisandbecauseFlagstarBankdidnotreportmymortgagepayments.IreachedouttoFlagstarBankandtheysaidtheydidreportitandIbuttheycouldnotshowmeverificationofthis.Iwouldlikethissituationrectifiedassoonaspossible.Thankyouforyourhelp.
|
| 01/16/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
I received a settlement in XXXX based on harmful lending practices by Flagstar bank. The question I have is, this was a VA loan and the VA was never compensated for their part of the loan they backed, now I have a substantially reduced amount that the VA will lend me based on this. Is there a way to get the VA repaid? Also my credit report now states foreclosure redeemed, is there a way to have it removed all together? Thank you for your time
|
| 04/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on a credit card/Mortgage account under an open end consumer credit plan as late for purpose.
|
| 10/14/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
Older American, Servicemember |
|
We are under contract to sell our boat, which is financed by Flagstar Bank. We need a 10 day pay off figure. We called. Waited nearly 20 minutes, were told they do not give pay off amounts over the phone. WHY? They mail them. It will take 5-7 business days.
We just want to pay off our loan. Our payment history is impeccable. What if our buyer backs out because he doesnt want to wait? Why cant they tell us what we owe them?
I call XXXX
|
| 12/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have accounts that are showing on my credit reports inaccurately. These accounts are hurting my credit and stopping me from moving forward in my life.
The accounts in question are improperly displaying the following : 1. Account was sold and not properly displaying month to month history as positive.
2. Account was closed due to the property being sold and month to month history is not being displayed as Closed and Paid As Agreed.
|
| 04/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2021 escrow closed on my refinance. My former loan company, Flagstar, is holding over {$6000.00} of my money from an escrow account. I have contacted them several times. I was told I had to wait 20 BUSINESS DAYS. That period of time has well passed and I contacted them again. I was told I'd have to wait another 15 BUSINESS DAYS for them to " reissue a check ''. It has now been 36 days and I still have not received my funds.
|
| 11/25/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Well I got behind on some payments cause my truck mess up a few time and they had given to make my payment from the 1 tho the 15 but after the 3 they charge me late feed and they said I had 15 days to pay the monthly payment but they keep adding late feed I just got other job so I can pay try to catch up and with my taxes next year pay all of it the Im behind but they send a letter saying pay all of myth loss o florecosure the house
|
| 09/01/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I filed for a loan Modification several times with Flagstar bank. It seems as every time i 've filed they would string me along, requesting Information that does not exist, and after pleading with them time and time again about the non existing Information, they would Deny my Application.
I do n't have Money to Hire a Lawyer to help me. I recently had to File Bankruptcy to stop the Bank from selling my Home.
Please Help!!!!!!!!!
|
| 03/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I just received a letter from the crooks " Flagstar bank '' claiming my homeowner insurance expired & they are immediately charging me for their own product.
My insurance has not expired, it continues in effect - so not providing me a waiting period for their mistake is theft.
My loan was sold to them about a year ago & I had other problems with their thievery. I had requested they sell my loan to another company but no response
|
| 06/11/2017 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Hello - I just realized, after reviewing the latest escrow shortage document from Flagstar Bank, my mortgage lender, that I 'm being charged mortgage insurance. I should not be paying mortgage insurance as my principal to house value is currently at 62 %. I 've calculated that Flagstar owes m e {$6100.00} in payments for mortgage insurance that I should not have had to make. Please see the uploaded document for the calculation.
|
| 03/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our XX/XX/2017County Taxes have not been paid. We have never been late on our mortgage payment. This has never been a problem until Flagstar Bank took over our mortgage in XX/XX/2017. I have forwarded the delinquent notices 3 times and have been told each time that the bill will be paid. We just received another notice saying that they still have not been paid and that the home will go up for sale if the taxes are not received.
|
| 04/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Accordance with the fair credit reporting act XXXX account # XXXX, has violated my rights.
15 USC 1681 Section 602 states I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A Creditor may treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
|
| 06/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My balance on loan is not being reported accurately as well being reported on time. Balance credit report shows is from XX/XX/2020. It is now XXXX and XXXX 's payment will be due soon. If I was missing my payments there seems to be no issue with the negative information being reported on time. So what is the issue with reporting all information accurately and on time weather negative or positive. I as a consumer have rights.
|
| 07/31/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I closed on my home with Flagstar Bank on XX/XX/2019. About a month later I received a letter of Servicing Transfer to XXXX , XXXX. At some point both companies were claiming to be the company servicing my mortgage and I received statements from both companies in the same month ( XXXX ). Right now my credit report is showing like I have two mortgages and because of their faulty reporting, my credit score dropped to the XXXX.
|
| 08/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
An attempt was made to pay my mortgage on XX/XX/XXXX at XXXX EST via Flagstar.com 's online loan servicing portal. Flagstar restricted my ability to make a payment prior to the end of the month. A message was shown that my account was ineligible to use one-time online bill pay. This happened approximately one year ago as well. This restriction prevents customers from paying their mortgage and incurring additional late fees.
|
| 08/23/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Payments were made in advance on XX/XX/XXXX and XX/XX/XXXX. XXXX applied early payment toward principal instead of the next month. Payment should have been paid early up to XXXX. On XX/XX/XXXX I was notified I was now behind. This was past their XXXX period to change the payments from principal to monthly payments. So now I am $ XXXX behind and they refuse to reallocate the payments made toward to past due balance.
|
| 12/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My existing mortgage companies escrow department was asked by my new lender for a pay off statement, they then froze my account without telling me which allowed my taxes to become delinquent, I was then fined {$170.00} by XXXX XXXX.
From what Ive been told by people in the industry this is illegal and that they have an obligation to pay the taxes that they have collected from me right up till money is transferred.
|
| 03/23/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been attempting to apply for a modification for the past 2yrs with this company and to no avail. I have been sending documentation over and over again and get the same response " we did not receive it ''. I have confirmation that the documents were sent and still is asked to resend my financials along with other docs again. I can afford to keep my home and can not understand why this is so hard to resolve.
|
| 05/23/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
I purchased variable annuity from a agent from Flagstar Bank. This agent left for some reason or other and he was told not to contact any of is clients. Flagstar also did not contact me. It was not until i called Flagstar and than they assigned agent. During this period of time I loss money because no agent was watching my annuity. The name of the Agent still appear on the Quarterly statements even after he left.
|
| 05/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I was sold a mortgage by bidding on a home that was foreclosed, the saleman press to bid higher and higher to win the bid. the saleman connected me the person finance my loan at Flagstar bank, Flagstar Bank kept telling me they work with me after informing them I needed help and after they assure me they were not going to foreclosed. I sent {$2000.00} and then found out my loan was to another loan company, XXXX
|
| 04/07/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
Flagstar has misappropriated funds from mortgage customers through unauthorized " fax fees '' charged for payoff statements. They overreach their interpretation of permission waivers to quietly add a usurious fee for faxing payoff notices. XXXX attempts to resolve this dispute were unsuccessful. Customer 'service ' representatives were rude, condescending, and unreceptive to any sort of negotiated resolution.
|
| 04/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I submitted a PMI removal request to my servicer ( Flagstar ) on XX/XX/XXXX. They have failed to take action on it as of XX/XX/XXXX. I have contacted them multiple times attempting to get them to do their job.
I believe they are stalling so that they can cheat me out of additional PMI payments.
Flagstar continues to stall by saying the request will be reviewed in 24-48 hours, and then not taking action.
|
| 05/28/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I am trying to refinance my mortgage and my current mortgage company Flagstar Bank is not paying off my taxes that were due inXX/XX/XXXX They are saying that payment is not due untilXX/XX/XXXX but according to my research that is when they are considered late. I contacted Flagstar Bank about 2 weeks ago and they said that the payment was made but according to the county office it has not been processed.
|
| 03/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
I have been going back and forth with the lender regarding removing 30 day late payments on my credit report for XX/XX/XXXX, XX/XX/XXXX and XX/XX/2017. I was unaware that the payments were being posted to the month prior causing the late. I made a payment every single month, and would have made a double payment had I known. These lates are really hurting my score and I would like for them to be removed.
|
| 12/27/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I have a VA Mortgage loan with Flagstar Bank. FlagstarcBank Mortgage Loan Representatives refuse to provide me with a list of options in writing specifically identifying ways I can make up payments remaining after exiting forebearance other than making a lump sum payment. I have spent countless hours trying to obtain this information and requested a written list of options be mailed to my home address.
|
| 04/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
18 months of covid forebearance ended XX/XX/XXXX. I was unable to return covid documents Sent XX/XX/XXXX in time for covid forebearance option. Flagstars human FAQ tells me I'm getting a new review and not to make payment XX/XX/XXXX. XX/XX/XXXX I get a call saying a new review hasn't been instituted. Covid forebearance options are no longer being offered, and not I am officially late on my mortgage.
|
| 12/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank, I am unable to pay my mortgage electronically through normal course of online payment. I called the : ( XXXX ) XXXX and I am told they are having technical difficulties and they are unable to take my call. I am immediately cut off for further contact or provided with an alternative number for online payment. I am very concern that this will affect my credit rating of a late payment.
|
| 08/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I received a notification dated XX/XX/20 from Flagstar Bank that my homeowner hazard insurance had expired and that they would force place insurance unless I provided proof of insurance.
Their statement is inaccurate as I have continuously had insurance from the origination of this loan through XXXXXXXX/XXXX. Further, the mortgage servicer has been paying the insurance premiums through escrow.
|
| 10/03/2016 |
Yes |
- Bank account or service
- Checking account
|
- Making/receiving payments, sending money
|
|
Web |
|
|
I requested Flagstar bank to send a billpay check to XXXX XXXX Rentals for {$750.00} and it was never received or cashed by XXXX XXXX Rentals. Their negligence caused me to lose a vacation rental, and the only way to get my money back was to file a stop payment on the check that was never received by XXXX XXXX Rentals. They charged me a {$36.00} fee for the stop payment to correct their error.
|
| 09/14/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
XXXX XXXX won a home from me in court, but he failed to refinance the joint mortgage before he stopped making payments. The mortgage company did not send me any statements or provide any notice, they reported me to all XXXX credit reporting agencies as failure to pay. XXXX settled the account satisfactorally by sort sale, but my credit report has n't been updated to reflect a positive outcome.
|
| 04/08/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
My Account is in Active Forbearance due to COVID-19. I am scheduled to come out of forbearance in XX/XX/2021 but Flagstar is continue to report that I owe property taxes. I am a 100 % XXXX Veteran and do not have to pay property taxes. I want to make sure that when I go back to making payments, that they adjust how much I really owe because if not, then it is going to cause a lot of problems.
|
| 05/24/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Flagstar Bank is my current mortgage servicing company and they are showing me as having made late payment during XX/XX/XXXX and XX/XX/2016. I have received a letter from Flagstar Bank research department in which they state this was a mistake on there part. I would like Flagstar to resolve this issue ASAP and report my payment history to reflect as current and no late payments.
Thank You.
|
| 01/08/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Since XX/XX/2021 I have been working with flagstar bank to get my loan reset from covid 19 forbearance program today I was told that they can help me it closed out yesterday, I have summitted the same requested documents and have proof on their webiste since XXXX. They are not wanting to help me they just keep asking me to submit documents that they already have. I dont want to lose my home
|
| 06/29/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I applied for XXXX XXXX XXXX through my state,. I was denied because Flagstar reported back to my state that I had a choice between loan modification or HAF. To my knowledge I was never given a choice. In fact up until I was told Flagstars response by my state, Flagstar had no knowledge of the XXXX in several phone conversations I had with their representative as far back as XXXX of XXXX.
|
| 12/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Greetings, my complaint involves Flagstar Bank, who has put us in a modification purgatory for the last several years, now has sent letter via lawyers that house again in foreclosure. We had entered into our XXXX trial period and completed the 3 month trial period and have n't been contacted since XXXX of XXXX are at wits end with the whole process while accruing penalties, late fees, etc.
|
| 07/23/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
I have been attempting to apply to get my mortgage loan modified for over a year. Every time they want more and more paperwork and allow existing paperwork to expire. I do not feel that they are attempting to work with me to keep my house. I have become XXXX and I am trying to get my loan to a payment I can afford but it feels like the company is fighting against me putting road blocks up.
|
| 09/02/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I 've called Flagstar Banks home office several times & they will not change the report. They forclosed on my home in Michigan, since that time I 've been working on my credit. I have a good score to get another home. PROBLEM is now they are still say'ing I owe them for the home, even though your office is sending money from them. My closing date is in 20 days. What can I do??
XXXX XXXX
|
| 10/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Have contacted Flagstar bank several times attempting to get the lender placed insurance taken off my account. They have not only failed to do so but have continued to collect the increased premium via my escrow payment and resulting late fees. This insurance documentation has been sent in several times and nothing has changed with this insurance since we have owned this property.
|
| 06/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Dear CFPB, im writing to you because im very frustrated with my mortgage company it is now over 3 months since i reached out to them because my income changed drastically due to COVID-19.
Now my mortgage company is telling me who is XXXX XXXX that i don't qualify because my investor feels that i don't deserve a loan modification because im not behind with my mortgage payments.
|
| 04/07/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I refinanced my home back in XXXX, 2019. Paid my mortgage fatefully on time up to now, all of sudden, I owed an extra & XXXX in escrow. either I pay the whole amount, or my mortgage will go up almost {$200.00} more of what I'll been paying. How can they just do something like that at will whenever they wants to and what can I do about it? ... ... By the way, it's Flagstar Bank.
|
| 11/20/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
We are under the CARES Act forebearance plan with Flagstar Bank due to job loss due to COVID. We are still paying our escrow and have made all arrangements needed for the program. We were not behind prior to the COVID job loss. We now have people coming to our door physically wanting payment. This is not right and we believe this should be considered harassment under the FCRA.
|
| 11/10/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
My family was a victim of Flagstar Banks mortgage servicing tactics. Our initial modification application took 20 months to process. I recently learned that there was a settlement made with people in our situation and I had no knowledge and was not included in this settlement. My belief is that they sold our loan right before they made this settlement to avoid responsibility.
|
| 10/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have a conventional loan with PMI at flagstar bank, the principal is under 78 % the value of the home, and I requested the PMI be removed. They didn't respond to my first request so I made a second request and they demanded I pay them {$150.00} for a new home valuation. However when I got the loan I was informed the PMI would be removed once the principal was under 80 %.
|
| 08/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We had filed forbearance on XX/XX/2020 for COVID-19 coronavirus relief. It was approved by Flagstar and mortgage company. Now we are receiving letters that we should pay immediately back to back amount estimated XXXX Dollars. My business was directly affected by this virus and I would like to use this forbearance until coronavirus subsides and business restores fully.
|
| 11/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
XXXX XXXX tacks a XXXX dollar fees on their one time payment system slyly hoping people will ignore and pay extra.
I am supposed to pay XXXX and the system just added a fees in the bottom of XXXX dollar for no reason.
Your MyLoans payment has been processed.
Your payment in the amount of {$2000.00} has been processed.
To view this transaction, log in to MyLoans.
|
| 07/14/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Flagstar Bank is reporting a 30 day late payment on my credit report that is not accurate. Currently, I am seeing 30 days past due as of XXXX 2013 which can not be true. I have disputed this account several times and see that they are in violation of the Fair Credit Reporting Act by not reporting the account as in dispute which entitles me to {$1000.00} per violation.
|
| 01/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Loan request was with Flagstar Bank, N? O/O purchase, {$310000.00}, 25 % down payment.
Loan was approved and conditioned which we satisfied and upon receipt, additional conditions were required and met yet loan was not cleared to close. Evidence was provided to lender that all conditions had been satisfied.
We applied with another lender and closed XX/XX/2020.
|
| 11/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have recently ( XX/XX/2018 ) paid off a mortgage which closed 5 months ago (XX/XX/XXXX ). This mortgage has no prepayment penalty and I was able to pay off without it. And now I got notified by the broker ( XXXX XXXX ), that the lender ( Flagstar bank ) is charging the broker more than 10k of prepayment penalty and the broker wants me to pay the penality.
|
| 11/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar bank is refusing to remove pmi after paying down balance to 79 % loan to value owed. Will not use appraised value from XXXX and trying to make me pay for a brokers opinion fee. Was told it would be handled in 3-5 days but they continue to just resend my request to processing which takes 14 business days every time instead of just removing the pmi.
|
| 05/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am trying to save my home. My husband passed away and I am just trying to assume the loan. The lender has refused to help me and I can't pay what is due until they offer a loan modification.
I have no where to go and I am afraid that the lender is going to place a foreclosure sale date soon. I have submitted everything they needed for a proper review.
|
| 03/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My mortgage payment due by XX/XX/XXXX was received by Flagstar Banks lock box on XX/XX/XXXX. As of Monday, XX/XX/XXXX, my check XXXX for {$1200.00} had not been posted to the acct nor had the check cleared my checking acct. XXXX with XXXX. She said she would have someone in Cash Applications call me to discuss. As of XXXX today, I have heard nothing.
|
| 11/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
We refinanced our home loan with XXXX XXXX and the monthly payments should have been Principle and interest- {$750.00} per month.
In XX/XX/2021 the loan was transferred to Flagstar Bank and now the payments jumped up to {$1.00}, XXXX with some Escrow fund which should have not been there.
Due to this transfer of loan from one company to another.
|
| 07/03/2018 |
Yes |
|
|
|
Web |
|
|
This mortgage was paid, I sold the house XX/XX/2016 it was a joint account my father was on the account, he was sick and unfortunately he passed away XX/XX/16. I called the bank to please remove the information from my credit report or to please to forgive me some late payments, and I did disputed with all 3 credit report and no change was made.
|
| 08/20/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
My mortgage was sold by XXXX XXXX to Flagstar Bank. The transfer date was XX/XX/2021. However Flagstar initiated collection activities on XX/XX/2021. Subsequently I paid my XXXX payment on XX/XX/2021 to Flagstar Bank.
I was then contacted by XXXX XXXX XXXX that my XXXX payment was late after payment had been tendered to Flagstar.
XXXX XXXX
|
| 12/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My loan was put on a forbearance plan in accordance with the cares act. I started making payments 3 months ago and the lender wont bring it out of a delinquent state. I requested the miss payments to be added on to the end of the loan. They are reporting the payments as delinquent and it is listed as a possible foreclosure on my credit report.
|
| 09/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
As of XX/XX/2020 Mortgage account with Flagstar Mortgage is not reporting account or payment history. Information is missing. This missing information is damaging to my credit report lowering my FICO score by over 21 points. Attempted to fix this problem with the company last month via phone call. Information is still missing, 30 days later.
|
| 08/23/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
We had XXXX we were out of work, Flagstar offer a forbearance program. Now we are well and able to pay, they are not offering a repayment plan. They want {$11.00}, XXXX paid in cash or they are going to foreclose. Everything online says they are supposed to modify our loan, they say that is not an option. They are not giving us any options.
|
| 08/14/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
I received a chapter XXXX discharge on XX/XX/XXXX.
I received a loan modification from my lender ( Flagstar Bank loan # XXXX XXXX on XX/XX/XXXX.
Flagstar Bank is NOT reporting my mortgage payments to the credit bureaus.
I have called and e-mailed them numerous times and they stated they are reporting.
Thank you for your help!
XXXX XXXX
|
| 09/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
1. Flagstar bank has taken since XX/XX/2021 to process a mortgage refinance.
2. This bank is also requiring me to amend my tax filing and requiring me to show proof the tax bill was paid.
3. I asked the appraiser to go to the property and evaluate the property without disturbing the tenants. The appraiser required photos of the interior.
|
| 12/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
We closed with XXXX on XXXX XX/XX/2019 and our loan was to be paid off, but there was a delay on the part of XXXX who was the wiring agent. they held up the payment to Flagstar which made us appear to be delinquent in our payment. I am including the letter that was sent explaining what happened and was CC 'd to all of the credit agencies.
|
| 08/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar bank is refusing to release funds paid by XXXX XXXX for repair of our roof. The roof is repaired. Our contractor has submitted a final bill. Flagstar 's own inspector said the work was done. We have a copy of his report. Flagstar still refuses to pay the roofer in full.Flagstar has repeatedly lied to us during this process.
|
| 10/28/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I sent them a affidavit of truth, violation according to fdca. And other documents. Also Ms XXXX XXXX XXXX of XXXX XXXX XXXX contact me about a debt but say they wasnt a debt collector who is affiliated with Flagstar. I advice them of the FDCPA violation, But they still proceeded. And they never responded to the affidavit of truth.
|
| 11/04/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. This company is currently showing 30 days late XX/XX/2021. I have read enough to understand my rights. You are attempting to violate this clear understanding. Investigate and update the current status to reflect accurately.
|
| 05/21/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Flagstar Bank would n't let me make a payment on-line like I do every month because they blocked me, instead they called asking for payment, added a {$20.00} late charge which is fine but then added another {$15.00} phone fee charge and didnt tell me they were charging me the {$15.00} phone fee. I feel this is an unfair practice!
|
| 10/12/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I have been in a Loss Mitigation or forbearance process since XXXX. Flagstar sent me a contract that I approved, notarized and sent in payment. They cancelled the contract without me knowing it. I have been unable to come out of XXXX Forbearance successfully and have my loan modified. They tell me something different everyday.
|
| 07/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On paper work it says There are funds being held in suspense, a holding account for unapplied payments. The supervisor said the money of XXXX was applied on XXXX XXXX. This is false I payed my Monthly payment of XXXX This is the confirmation XXXX. I am being lyed to and i want the money sent to me by check or applied to Escrow
|
| 08/31/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I applied for forbearance and now they are giving me no repayment options other than pay the outstanding debt in full. When this began, they told me I had options to repay. This included refinance, the debt being put on the back of the loan, or a repayment plan. Now theyre saying I have no options but to pay the debt in full.
|
| 12/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
My mortgage company was XXXX XXXX and my lender sold my account to Flagstar banking. I noticed that my credit score dropped tremendously because it showed that my account was closed but actually it was sold to Flagstar banking. They have not reported that I pay my mortgage through them now and it's effecting my credit score.
|
| 02/21/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Hello in XX/XX/2019 I took out an FHA loan and I had to pay Upfront Mortgage Insurance. This month I refinanced into conventional and trying to figure out how to get a portion of funds back from XXXX XXXX XXXX because I was told that under 1 year refi you can get a prorated portion of your funds back. I am given run around.
|
| 12/20/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
RE-OCCURING ISSUE Case number : XXXX The lender has not addressed the issue. The question is, is it legal to force mortgage underwriters to apply disparate treatment while underwriting loans? If the company feels that this is not the correct forum to address this then maybe the Department of Justice would be a better agency.
|
| 09/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This account is being reported inaccurately and incorrectly on my credit report. I see multiple 30 & 60-days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
|
| 05/27/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
the Flagstar Bank re did the Mortgage because of Hardship of XXXX loss of income and add 15 years or more to my mortgage the years was 25 left on the mortgage the note stay the same the interest percent when down from 4.5 to a 3.1 all is great by it was not to add all theses years on i call and just got i sign the papers
|
| 10/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
I paid off my mortgage on XX/XX/2021. I am owed a refund of {$4500.00} ( as well as payoff confirmation letter, promissory note, etc. ). It is now XX/XX/XXXX and I still have not received anything from Flagstar Bank. Their website has a chat with customer support feature but every single time I check it says unavailable.
|
| 12/04/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
I have a lot of statements saying I payed for something I did not pay for and hotel rooms I was never in My bank is flagstar bank I was also sent false statements mailed to me I also changed cards I think someone got my routing number and account number I'm on XXXXXXXX XXXX XXXX XXXX did not realize all this till now
|
| 12/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I've had my mortgage since XX/XX/2018 and never have missed a payment or have been late and I was marked late in XXXX of this year with a 30 day late payment and I had the funds available the bank just changed that it wouldn't accept payment from my business bank account. I overnighted a check to rectify the payment.
|
| 04/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Was not notified of investigation status or results
|
|
Web |
|
|
my morgage company did not pay my taxes from 2020, and it now has accured penalty and interest there is money in my escrow account to pay the taxes and they did not pay my morgage is with flagstar bank the amount owed originally was XXXX now it is XXXX i dont feel i should be responsable for the penalty and interest
|
| 03/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
XX/XX/XXXX my XXXX XXXX showed it was closed out due to transfer and on XX/XX/XXXX it was officially transferred to Flagstar. This affected my credit but knocking it down however this was within the 60 days of transfer when credit reporting is NOT supposed to happen. This is a problem. This needs to be fixed.
|
| 08/09/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank has raised my mortgage amount the last two years by excessive amounts. I was just informed that they are raising my mortgage amount by {$2400.00} annually. They indicated that this is because my taxes and insurance increased by {$800.00} annually. They have Done this at least one year prior.
|
| 03/18/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Payments have been made twice a month, in advance, for over 5 years. The bank continually delays posting the payments and periodically assesses late charges incorrectly. Now they have actually returned payments. As of now, the interest charged on the account is far in excess of what is actually due.
|
| 01/23/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
XX/XX/2020 at flagstar bank in XXXX mi try to open account for XXXX $ they say we can not open account no reason my score is good no problem at all i want to open my account for normal pay online so why im usa citizen i have right to open account discrimantions againsit me based on gender and color
|
| 06/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Mortgage was raised approx {$900.00} and {$400.00} has been unaccounted for for 12 months. When contacted bank they said it was for escrow account but after an investigation I found that I was being charged twice for insurance. Bank corrected mortgage due bit has not offered refund for {$4800.00}.
|
| 12/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar refuses to respond via email. This is my only form of communication. This is a new complaint, do not close it as duplicate.
Flagstar, answer my questions below : The document you sent me to sign says my escrow balance is over XXXX, but on the phone, you said it's negative- which is it?
|
| 10/22/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
my mortgage is with Flagstar Bank. I have tried for months to work with this company to resolve the forbearance issue and make payments. This company has denied the loan modification request, backlog my forbearance amount the end of the loan, refused to provide any help so I don't lose my home.
|
| 07/22/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
my mother passed away and the mortgage company stopped accepting the mortgage payments and are trying to foreclose on the property and the property is deeded to me and the deed is filed and on record and are not willing to work with me as far as a loan modification or letting pay off the loan.
|
| 02/26/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Flagstar Bank suspended my account today and wont give me access to my funds. There is about {$15000.00} in funds that they are keeping from me. I called them today to find out whats going on. They wouldnt tell me anything on the phone. They said someone would call me back. They never did!
|
| 07/01/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
I have signed a GFE for 3.75 interest rate and now I 'm being told it 's 4.515. I have tried to contact the agent and his manager repeatedly with no success. I was told I would get a refund for the appraisal and termite inspection and that has n't happened yet and It 's been about a month.
|
| 08/11/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I applied for a loan modification and was denied. I have never had a modification.Filled out all paperwork and wrote up statements about my financial situation. Im a XXXX XXXX vet I served in the XXXX XXXX and the XXXX XXXX. I have XXXX XXXX discharges.Very sad to treat someone this way.
|
| 07/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
We have submitted all of the paperwork required by Flagstar Bank for a short sale. Flagstar repeatedly tells us that they do not have any of the documents. We have proof of the uploaded paperwork. We have met all requirements multiple times and have lost potential buyers for our home.
|
| 05/02/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Hello, I have emailing the bank and filed a complaint with the cfpb before. Everyone assured me the sale date was post poned and today we are showing it went foreclosure in court! If this is the case we need it reverse. I was assured multiple times that she no longer had a sale date.
|
| 01/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My problem is with flagstar bank. I have conventional loan and i had PMI. I have paid off 23 % of my original mortgage and they haven't dropped my PMI. When i called them they told me that i have to pay XXXX $ for an appraisal, i feel like they are stealing money from the people.
|
| 08/22/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Loan is in loss mitigation/ hardship relief status under CARES act legislationand so reporting as current to credit reporting agencies, Credit reporting agencies are indicating receipt of false information showing it reporting as late, and so reflecting on their credit reports.
|
| 09/14/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
Hello my name is XXXX XXXX my property is located AT XXXX XXXX XXXX XXXX CA XXXX. I recently put in a application with the Mortgage relief for homeowners and they keep asking me for the same document I've loaded over 5 times for them. please help I'm running out of time.
|
| 12/22/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank recently acquired my mortgage from XXXXXX/XX/XXXX in the process it became apparent that my tax and escrow amounts were miscalculated. upon no less than 3 phone calls Flagstar refused to review the file they were provided at time of acquisition of the loan.
|
| 11/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Missing my escrow $ 8,000+ escrow check from a house closing in XXXX from Flagstar Bank . They will do nothing to help. They said they can recut a check and I can wait for another 2 weeks but I need it to close on a house. I was supposed to have it by the XXXX of XXXX.
|
| 12/15/2022 |
Yes |
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/XXXX Flagstar Bank ran a hard inquiry on my credit without my consent. My mortgage is already with this bank and has been since XX/XX/2022. There was no need in my opinion for them to run my credit now, and they certainly didn't have my permission to do so.
|
| 12/28/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
Flagstar is not following the FHA Covid 19 Loan Modification guidelines. According to FHA guidelines, the target new mortgage payment, principal and interest should be reduced by 25 % to assist families to avoid foreclosure. Instead, I received a reduction of 40 .
|
| 08/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I was trying to refinance and I had to get off of forbearance so I can close. Flagstar bank put a negative credit on the credit report so I couldnt close. I have to get on forbearance do too COVID-19. I have a attachment stating what they did. Thanks, XXXX XXXX
|
| 11/13/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
my mortgage were transfer to a new company called Flagstar Bank on XX/XX/XXXX and I can not get any document I want from them. they always lying said i will get the document but never get any documentation. i want my mortgage to be transfer out of this company.
|
| 01/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Flag Star Took over a non funded in good standing account and then ran up " maintenance fees '' to over {$100.00} in a predatory manor that not only was done with out my knowledge and are working in affilation with XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MI XXXX
|
| 01/20/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
There is a loan for {$9200.00} from Flagstarbk/XXXX taken out XXXX XXXX on my credit report. I did not take this loan out. I have ask 2 times that is be investigated an both times it has not been resolved. This is not my loan, nor do I know anything about it
|
| 06/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I had waited months to get my Loan modification docs, finally got it and waiting for the bank to update in their system so I can start making my payment regularly, I was advised by one of the representatives that it could take months which is unacceptable.
|
| 02/05/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
Servicemember |
|
requested through XXXX XXXX that I am no longer financially responsible for a mortgage that is under my ex husbands name on XX/XX/2017. I have not been notified and XXXX XXXX is still giving me mortgage updates and hard inquiries on my credit report.
|
| 09/10/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
My husband been out of work due to medical he just returned onXX/XX/2019 we are behind 3or 4 payments I submitted much documentation as I can trying to get some help and they are refusing to help us it's beyond my control about the payments being made
|
| 05/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
Flagstar Bank I was continually receiving request for additional information. I provided the information and Flagstar would request updated information. The application and subsequent information lasted XXXX year. I believe I was not treated fairly.
|
| 03/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
We purchased a boat via flag star bank- I set up automatic payment drafts through the online portal- I did not realize that they were not debiting the account until after it was pass due- my husband spoke with and asked them to remove the late flag-
|
| 06/18/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I told the operator to quit calling me and the lady told me they will till the information on the account is changed and laughed at me when I said that Im going to call the FBI and said to go ahead and call so I did and here is what is happening now
|
| 09/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Last year I bought flood insuance for my home. My mortgage company, knowing this also purchased over priced flood insurance that i neither wanted or needed. This caused a short fall in my escrow account which significantly raised my monthly payment.
|
| 11/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I am opting out of previous consents to share or use my personal data. Any further sharing or use of personal data will be in violation of my rights to my privacy. I request that my personal data be removed from the company data base immediately.
|
| 07/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Starting in XXXX FlagStar Mortgage added a {$30.00} Fax/Email fee to my mortgage with no explanation. They should not be able to add fees for no reason as I have always paid my mortgage in full on time and provided no explanation for the fee.
|
| 02/27/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
New mortgage in 2015, with fixed rate of XXXX. Mortgage payment has gone up over {$300.00} since the origination of the loan, becoming harder to make payments. We have decreased insurance to help lower payments but they keep raising payments.
|
| 12/06/2020 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I see multiple 30-60 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
|
| 08/19/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2020 I corresponded to XXXX who is a representative of Flagstar Bank concerning the overcharging on my escrow account, I asked for Flagstar to refigure my escrow due to a large overage in the future, XXXX refused to refigure.
|
| 12/04/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Ive been awarded 18 months free of mortgage from XXXX XXXX Department XXXX XXXX and I was told my XXXX mortgage was sent but flagstar has told me the payment was never sent it is now XXXX and still no payment for XXXX!!!
|
| 05/17/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I requested a reinstatement quote on XX/XX/XXXX and tried to go through the lawyers as well as inform the business that I applied for XXXX on XX/XX/2022 and they will not answer my calls or provide me with the quote.
|
| 01/09/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
The bank did not pay the tax from the escrow account in a timely manner, although I have reported the tax notice to the bank in the way they guided. Then, the bank claims that I am responsible for the late payment.
|
| 09/16/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Settlement process and costs
|
|
Web |
Servicemember |
|
During my XXXX like XXXX, XXXX & flag star bank equity. Have charged me over the 6 % that was on the soldiers and sailors relief act and now medically retired I wanted to let someone know. Thank you all in advance!
|
| 05/07/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
I been trying for 8 years to refinance my loan this time they turn me down because of credit history. which is in good standing.The underwriter will not bring my loan montly payment down to a, Affordable payment.
|
| 08/08/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
Flagstar Bank XXXX XXXX XXXX XXXX XXXX Michigan XXXX took over our FHA Loan. We were sent a 30 day notice that our mortgage increased to about {$700.00} above what we had been paying since our purchase in 2015.
|
| 06/30/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
I have been enrolled in the California 's hardest hit fund ( Keep Your Home California ) and Flagstar has been unresponsive to requests I have made detailing how these payments have been credited to my account
|
| 10/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Flagstar Bank is charging me for homeowners insurance when in fact my insurance has been renewed. They are not making a distinction between a cancellation and a renewal. I think this is fraudulent behavior.
|
| 07/20/2020 |
Yes |
|
|
|
Web |
Servicemember |
|
Closed on selling my home XX/XX/2020.
Mortgage held by Flagstar Bank Insurance premium was sent from my bank back to Flagstar, {$620.00} on XX/XX/XXXX They have yet to return it to me on XX/XX/XXXX XXXX
|
| 04/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our taxes on our primary residence got lowered so we got a lump sum check back from the county tax collector. We sent the extra money into the bank to credit our escrow account. But somehow they didn't
|
| 08/04/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt resulted from identity theft
|
|
Web |
|
|
I pulled my credit report and there was an account from Fagstar which I never had I have made several attempts to get this resolved because i was a victim of identity theft but nothing has been done.
|
| 05/25/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I called them 2 months ago to get out of covid forbarence they said that some other guy had to handle it. So far they havent gotten back to me ... Idk what to do, they told me to wait.
|
| 03/14/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I am uploading this letter which covers all the problems that I have had with Flagstar mortgage Company! This was sent to the loss mitigation department as of XX/XX/XXXX. Thank you.
|
| 03/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I was notified by mail about a data leak from a third party platform. I never recieved an " opt out notice '' from the company to protect my information prior to the incident.
|
| 11/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
i need to see my amortization schedule. I want to see how my loan is being paid off. I have made extra payments to the principal and need to see how that has affected my loan
|
| 03/31/2022 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
XXXX XXXX XXXX XXXX WILL NOT STOP CALLING.
I HAVE INFORMED THEM THEY HAVE THE WRONG NUMBER.
CALLERS ASK FOR XXXX AND PROCEED TO ASK ME TO PAY A DEBT TO FLAGSTAR BANK.
|
| 07/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
Servicemember |
|
Flagstar bank did not properly protect my identity nor did they notify me in a timely way. My identity was stolen almost 1.5 weeks prior to notification from the Bank.
|
| 08/09/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Flagstar mortgage is not helping me with underwater mortgage. Provided a lot of documentation and have excellent credit and they keep delaying settlement on loan.
|
| 01/28/2017 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
Mortgage loan for Flagstar Bank still reflecting on my credit report and was closed /transferred in XX/XX/2004. Past time for loan to remain on my credit report.
|
| 01/22/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Flagstar bank XXXX continues to show late pay history, i was never on this account and it should be removed from report or updated with no negative pay history
|
| 05/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My loan is in Covid-19 forbearance yet Flgstar Bank is sending and making threating calls stating our mortgage is delinquent and demanding full payment.
|
| 12/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
will not pay my escrow. loan paid in full. Mortgage was paid off XX/XX/XXXX escrow in the amount of {$XXXX} XXXX has still not been paid as of XX/XX/20
|
| 08/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
Mortgage was transferred from XXXX, Account # XXXX opened XX/XX/XXXX. New Account # XXXX Not appearing on my personal credit reports. As of XX/XX/XXXX
|
| 05/10/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I believe I have a victim of identity theft. My account was charged without my authorization. XXXX XXXX has billed for the unauthorized charges.
|
| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Flagstar bank changed my mortgage payment amount without my knowledge or approval and is now charging me late fees and a much higher mortgage.
|
| 01/12/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Flagstar Bank FSB has failed to submit payment to my Home insurance provider. There may be a lapse in coverage if the company does not pay.
|
| 04/10/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I called flagstaff to get a suspension of my mortgage because of Covid 19, let them know I was recording the call and they hung up on me.
|
| 04/10/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have a loan with flag star they will not pay my taxes. I have called several times with no answer to questions.
|
| 04/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On or around XX/XX/2021 my business debit card was lost or stolen and someone made transitions using the card.
|
| 12/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Submitted request for modification and mortgage servicer didn't process with loss mitigation correctly.
|
| 04/16/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I have requested my PMI be deleted due to owing less than XXXX and a recent appraisal of XXXX
|
| 07/08/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I believe this company is discriminating against my family because we are a XXXX couple.
|
| 12/03/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I try a loan modification with Flagstar for 5 years, and they keep losing the paperwork
|
| 07/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
Solicitation and promises that financing and refinancing supported the amount they gave
|
| 11/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
HAF funds not being applied to account. Missing 2 months worth of payments.
|
| 01/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
Please CFPB forward the documentation to Flagstar Bank company. Thank you!
|
| 11/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I never received my escrow refund check.
|
| 05/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Pleased see Attached documents :
|
| 07/17/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
illegal foreclosure
|
| 12/06/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 12/01/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 11/30/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 11/29/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/23/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/18/2022 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 11/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/17/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 11/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 11/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
|
|
|
| 11/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 11/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 11/07/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 11/05/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 11/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 11/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/02/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
|
| 11/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Older American |
|
|
| 11/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/31/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 10/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 10/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/25/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Web |
|
|
|
| 10/24/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 10/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web Referral |
|
|
|
| 10/18/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/18/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 10/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 10/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 10/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
Servicemember |
|
|
| 10/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 10/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 09/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 09/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 09/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 09/27/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/23/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/23/2022 |
Yes |
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Phone |
|
|
|
| 09/22/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 09/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 09/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 09/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 09/14/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 09/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/13/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Referral |
|
|
|
| 09/10/2022 |
Yes |
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/09/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 09/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/06/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 09/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 09/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 09/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/31/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 08/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 08/29/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/27/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 08/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 08/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Referral |
|
|
|
| 08/23/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/19/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/17/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
|
| 08/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 08/12/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 08/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/09/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 08/05/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/04/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 08/02/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
|
| 08/01/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 07/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 07/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/26/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/26/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 07/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 07/12/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Referral |
|
|
|
| 07/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 07/08/2022 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
|
| 07/08/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 07/06/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/06/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 07/06/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 07/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/02/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/01/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 06/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/28/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
Older American |
|
|
| 06/26/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/23/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 06/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 06/16/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
Older American |
|
|
| 06/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 06/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 06/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 06/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/07/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 06/06/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 06/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 06/02/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 06/02/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/30/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/28/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 05/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 05/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 05/21/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 05/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/18/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 05/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 05/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/14/2022 |
Yes |
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 05/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 05/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 05/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 05/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 05/06/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
Older American |
|
|
| 05/03/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 05/02/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 05/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 05/02/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/23/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 04/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 04/19/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 04/19/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 04/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 04/19/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 04/13/2022 |
Yes |
|
|
|
Web |
|
|
|
| 04/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 04/11/2022 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 04/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 04/10/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/05/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 03/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/23/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/23/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 03/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/16/2022 |
Yes |
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 03/14/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/12/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Referral |
|
|
|
| 03/10/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/09/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 03/09/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 03/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
Servicemember |
|
|
| 03/07/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/01/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 02/28/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 02/28/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Servicemember |
|
|
| 02/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 02/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 02/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
|
| 02/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 02/25/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 02/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 02/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 02/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 02/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 02/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 02/18/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 02/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 02/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 02/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 02/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/14/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Web |
|
|
|
| 02/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
|
| 02/11/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
Older American |
|
|
| 02/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 02/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 02/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Phone |
Older American |
|
|
| 02/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/26/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 01/26/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 01/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 01/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 01/26/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 01/25/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 01/24/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 01/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Postal mail |
Older American, Servicemember |
|
|
| 01/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 01/17/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 01/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 01/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/11/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/10/2022 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 01/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 01/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Postal mail |
|
|
|
| 01/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 12/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/30/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
Servicemember |
|
|
| 12/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 12/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 12/28/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/17/2021 |
Yes |
|
|
|
Web |
|
|
|
| 12/17/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Phone |
Older American |
|
|
| 12/16/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/14/2021 |
Yes |
|
|
|
Phone |
Older American |
|
|
| 12/09/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with additional add-on products or services
|
|
Web |
Older American |
|
|
| 12/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 12/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/03/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 12/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 12/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/01/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 11/30/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 11/30/2021 |
Yes |
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 11/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/29/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 11/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/24/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 11/23/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 11/22/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 11/19/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 11/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 11/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 11/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/16/2021 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 11/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 11/15/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 11/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 11/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 11/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 11/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 11/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Referral |
|
|
|
| 10/29/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/29/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 10/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 10/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/26/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 10/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 10/25/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 10/22/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 10/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 10/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/21/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 10/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 10/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
|
| 10/13/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 10/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 10/06/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 10/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 10/05/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 10/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 09/30/2021 |
Yes |
|
|
|
Phone |
|
|
|
| 09/28/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 09/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Referral |
|
|
|
| 09/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 09/21/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Referral |
|
|
|
| 09/19/2021 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Collected or attempted to collect exempt funds
|
|
Web |
|
|
|
| 09/13/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 09/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Referral |
|
|
|
| 09/11/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 09/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 09/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/08/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/07/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
|
| 09/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 08/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 08/31/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 08/31/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 08/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 08/24/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 08/23/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 08/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 08/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/18/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 08/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 08/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Phone |
|
|
|
| 08/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/09/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 08/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/30/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 07/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
Older American |
|
|
| 07/26/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/22/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/19/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 07/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 07/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 07/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/12/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Confusing or missing disclosures
|
|
Referral |
|
|
|
| 07/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 07/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 07/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 07/05/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 07/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 07/01/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Referral |
|
|
|
| 06/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 06/28/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 06/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 06/25/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 06/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 06/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
|
| 06/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 06/15/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Phone |
|
|
|
| 06/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Referral |
|
|
|
| 06/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 06/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 06/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 06/01/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Phone |
Older American |
|
|
| 06/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 05/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Didn't receive services that were advertised
|
|
Web |
|
|
|
| 05/28/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/27/2021 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 05/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/20/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/18/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 05/18/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 05/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/14/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Referral |
|
|
|
| 05/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
|
| 05/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 05/10/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
Servicemember |
|
|
| 05/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 05/08/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 05/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/06/2021 |
Yes |
|
- Incorrect information on your report
- Account status incorrect
|
|
Phone |
|
|
|
| 05/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
Older American |
|
|
| 05/06/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
|
|
|
| 05/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 05/05/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/03/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 05/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 04/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 04/27/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 04/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 04/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
Older American, Servicemember |
|
|
| 04/22/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 04/21/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 04/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 04/20/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 04/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 04/13/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
Older American |
|
|
| 04/12/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Referral |
|
|
|
| 04/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 04/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Referral |
|
|
|
| 04/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/06/2021 |
Yes |
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 04/05/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 04/02/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 03/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/29/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 03/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 03/29/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/29/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/27/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/24/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/24/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 03/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 03/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Phone |
Older American, Servicemember |
|
|
| 03/22/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
|
| 03/22/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 03/20/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 03/18/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 03/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
Servicemember |
|
|
| 03/18/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/17/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
|
| 03/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 03/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 03/09/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 03/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/06/2021 |
Yes |
|
|
|
Web |
|
|
|
| 03/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/04/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/03/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 03/02/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 03/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 03/01/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 02/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 02/24/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
Older American |
|
|
| 02/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 02/23/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
|
| 02/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 02/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 02/18/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/16/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 02/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 02/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 02/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 02/11/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 02/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
|
| 02/10/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with the payoff process at the end of the loan
|
|
Referral |
|
|
|
| 02/08/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 02/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 02/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/04/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 01/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 01/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 01/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/25/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 01/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 01/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 01/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/15/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 01/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/14/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 01/14/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/13/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 01/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/12/2021 |
Yes |
|
|
|
Web |
|
|
|
| 01/11/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 01/06/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 01/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 12/30/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
Servicemember |
|
|
| 12/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/27/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 12/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/18/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 12/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/11/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 12/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 12/07/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Phone |
|
|
|
| 12/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/07/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/04/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Postal mail |
|
|
|
| 12/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Phone |
Older American |
|
|
| 12/04/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/03/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/01/2020 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American, Servicemember |
|
|
| 12/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 11/27/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 11/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 11/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 11/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 11/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 11/14/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 11/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Fax |
|
|
|
| 11/12/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/12/2020 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 11/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 11/05/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 11/02/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/31/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American |
|
|
| 10/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 10/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 10/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/23/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 10/14/2020 |
Yes |
|
- Trouble during payment process
|
|
Phone |
Older American |
|
|
| 10/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 10/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 10/07/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 10/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 10/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/02/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Referral |
|
|
|
| 10/01/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Postal mail |
|
|
|
| 10/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 09/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 09/29/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Referral |
|
|
|
| 09/29/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Referral |
|
|
|
| 09/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/25/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/24/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Referral |
|
|
|
| 09/23/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 09/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/21/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 09/19/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 09/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 09/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 09/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
Servicemember |
|
|
| 09/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 09/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 09/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 09/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Postal mail |
|
|
|
| 09/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/08/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 09/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 09/02/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 08/12/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 08/10/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 08/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 08/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 08/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 08/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Fax |
|
|
|
| 08/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 08/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/30/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 07/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Postal mail |
|
|
|
| 07/24/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/23/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 07/21/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/18/2020 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 07/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/16/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 07/16/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 07/16/2020 |
Yes |
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 07/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 07/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 07/08/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
|
|
|
| 06/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 06/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 06/24/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Postal mail |
Older American |
|
|
| 06/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
|
| 06/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 06/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 06/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/12/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 06/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 06/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Fax |
|
|
|
| 05/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/21/2020 |
Yes |
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 05/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 05/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
|
| 05/13/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/11/2020 |
Yes |
|
- Trouble during payment process
|
|
Referral |
Servicemember |
|
|
| 05/11/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 05/07/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/06/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Fees charged for closing account
|
|
Referral |
|
|
|
| 05/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|