Five Clans Lending LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
07/09/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 920XX
Web
I received a call today from the Collections Dept ( person 's name was XXXX ) from a company called Elk Lending. She advised me that I supposedly had taken out a {$500.00} loan and that the first payment was past due in XX/XX/2021. I immediately advised that I never took a loan out, and that I have never heard of Elk Lending. She apologized but they are requiring me to file a police report and an IdentityTheft.gov affidavit and email both to them at XXXX to hopefully clear this up sooner rather than later. I called the XXXX number as referenced on the upper left hand corner of the Elk Lending website ( https : //elklending.com/ ). I spoke to a woman by the name of XXXX. I requested she transfer me to their security department and she did not. She provide information exactly as what XXXX provided to me. She also was kind enough to provide me my supposed login credentials to the Elk Lending website so I can poke around to see what information I can possibly find in there. Between XXXX and XXXX, I was provided the following information : {$500.00} loan, approved on XX/XX/2021. Loan was sent to a bank account at a bank named XXXX XXXX XXXX same day. This is obvious fraud and identity theft as I don't need a loan, have need heard of nor bank at XXXX XXXX XXXX. How does this company verify that it was legitimately me applying for the said loan? They have my name, social and birthdate. They should be verify other information as well ( employer, paystub, etc. ). How do we resolve this quickly? What a hassle. Thank you in advance! XXXX
12/01/2021 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't contact lender or servicer
  • MA
  • 02124
Web
I've called at all times of the day several days a week only to be left on hold for 20 plus minutes only to have my number and message taken and not be called back. When I opened the loan they took seconds to answer. Now that I want to pay it off early they refuse to answer the phone. They could make payments possible online but they don't. It's clear they want the loan to remain unpaid to collect as much interest as possible. It's infuriating when all I want to do is pay what I owe. It appears this is part of the Elk lending business model.
05/17/2021 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • GA
  • XXXXX
Web Older American
I had 2 charges of approx. {$110.00} in my checking account. I didn't catch the first one because I thought it was a restaurant charge ( date and amount were the same ). When I received this second one I went to dispute the charge and saw a {$500.00} credit on XXXX. I did NOT make this or any other loan. I called them and they said they had a signed contract. When I told them it was fraudulent and I wanted a copy of the contract, they told me to " call the police ''.
05/17/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • OH
  • 441XX
Web
On XX/XX/2022, I sent a XXXX XXXX XXXX to Initiate Electronic Funds Transactions to Elk Lending, LLC DBA Elk Lending. On XX/XX/2022, Elk Lending used an eCheck to debit {$210.00} from my bank account. This transaction was not authorized.
03/14/2022 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • IL
  • 60536
Web
07/07/2021 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • IL
  • 60607
Web