FirstCredit, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
11/05/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	ID XXXXX	Web
The description of the complaint, including names, dates and actions : I was a patient at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX after an auto accident that resulted in a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Medicare and XXXX XXXX covered the rest. The bill was paid in full when XXXX paid the rest.XXXX XXXX kept billing me for three accounts that had been paid. The three accounts are... ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. This is the amount they kept billing me for. XXXX XXXX has harassed me many times about still owing {$1000.00}. I have responded through a call, a message sent to them via XXXX XXXX and via USPS. I have repeatedly told them the bill was paid in full when XXXX XXXX sent XXXX XXXX a check for XXXX! I spoke with XXXX XXXX at XXXX XXXX on XX/XX/XXXX. She told me a check was sent to XXXX XXXX for {$1000.00} The check number was XXXX and the check was cashed on XX/XX/XXXX. XXXX XXXX actually turned this over to First Credit INC, a collection agency. XXXX, XXXX XXXX already got paid and got paid XXXX XXXX more than the bill. Yet they turned this over to a collection agency, even after I contacted them multiple times. On XX/XX/XXXX I called the First Credit collection agency, and they asked for a reference number. I told the person the first reference number and said there are two more. She said she knew and all three were sitting right in front of her. I said I want to verify the other two reference numbers. She refused. She said she wouldn't do it that way, then demanded all sorts of identifying information which I would not give her until she verified the other two reference numbers. She interrupted me several times and was uncooperative. I tried again to call and the same thing occurred. I simply wanted to verify the reference numbers because there has been so many problems with this bill. First Credit INC has three reference numbers that total {$1000.00} The first reference number they have listed is XXXX for {$740.00} Before it was turned over to collections, XXXX XXXX had Account number XXXX for {$740.00} dollars. The second reference number to First Credit INC is XXXX. XXXX XXXX had Account number XXXX for {$150.00} The third reference number to First Credit INC is XXXX. XXXX XXXX had Account number XXXX for {$150.00}. The total is {$1000.00} and that has already been paid with an XXXX XXXX XXXX given to XXXX XXXX XXXX. Refer to the aforementioned check number and the date XXXX XXXX XXXX cashed the check. This should never have been turned over to collections, and collections should never harass me for a bill that has been paid in full. I think the collection agency bought what they thought was debt. But, it wasn't debt. I wrote on the back of the bills that First Credit sent me as instructed, enclosed the three bills in their envelope and I mailed it USPS on XX/XX/XXXX! Contact information for XXXX XXXX XXXX also known as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX First Credit INC XXXX FCI ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
11/03/2023	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	OH 441XX	Web	Older American
XXXX XXXX XXXX XXXX XXXX provided a service at their main medical facility in XXXX, OH, on XXXX XXXX, XXXX but never sent me an invoice for the coinsurance that I owed even after 11 months had passed. Instead, I received a notice dated XXXX XXXX, XXXX from a collection company to pay the bill a few days ago. This notice was surprising and offensive to me since XXXX violated my fundamental right to receive an invoice in a timely manner, and to be treated fairly as a patient. I note that I have sent a check to the collection company to settle the bill. I have noticed that XXXX billing department has engaged in a pattern of other unethical behavior in the past which is very concerning to me as a patient and as a citizen. These include not sending invoices for services provided in a timely manner or sending inaccurate invoices inconsistent with the insurances Explanation of Benefits ( EOB ). For example, I received a statement for a service provided at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, OH, on XX/XX/XXXX which billed me for twice as much as what I actually owed. I asked the billing department to send me a corrected version. Instead, I received a collection notice dated XXXX XXXX, XXXX from the collection company to pay the owed amount thereby violating my fundamental right to be treated fairly. Again, I settled this bill promptly. On another occasion, I sent a check for {$25.00} as soon as I received a statement from XXXX for an office visit with my doctor at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, OH. This amount was part of my deductible. Yet, XXXX kept sending me invoices every month although I verified from the bank that the check had been cashed by the hospital. Finally, I wrote to the XXXX, XXXX XXXX, about this matter. As a result, I learnt that someone at XXXX had applied the {$25.00} to another office visit made at their XXXX XXXX facility in XXXX costing {$20.00} for which I have never received a bill thereby precluding me from settling the bill. In my opinion, this action by the employee ( s ) was a fraudulent act, which needs further investigation by CFPB. I have spent countless hours trying to rectify mistakes made by XXXX. Needless to say, not only are XXXX billing departments actions unfair to me as a patient, but I must now worry about whether they have damaged my credit history.
10/17/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 441XX	Web
I received a letter in the mail from FirstCredit Inc, which stated I owed a debt for lab services from XXXX of this year. The amount is what I usually pay for lab services, but I had no outstanding balances in the patient payment portal. I contacted customer support for the clinic, and they had records for that amount from XXXX and XXXX, both paid, and no charges in XXXX. The clinic 's customer service recommended that I contact the collection agency to ask who is the client they are billing for. However, I attempted to call both phone numbers printed on the debt collection letter, and neither phone number is in service. I can only conclude that this supposed debt collection is a scam, and I am concerned how they got my contact information. I want to know how this company got my information, as this specific debt does not exist, but the amount is the amount I have been billed at other times. I am concerned, especially as this is related to medical care, so I want to know that my personal medical information is safe. The amount of the supposed debt is small, only around {$45.00}, so I'm more concerned with the potential breach of my information that this represents.
10/23/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	MS XXXXX	Web	Servicemember
Today I received a collection notice from First Credit Inc regarding a medical bill that the Va is suppose to pay since I am a veteran with complete medical to be paid by the va I never received a bill and was assured they would forward this bill to the va in XXXX XXXX to be paid as of todays date the amount of this bill nor a bill was ever sent to me for this amount as far as. I was aware the bill was paid by my insurance and the department of veteran affairs this bill should not have been placed in a collection due to my medical status with the va now they are demanding me to pay an amount that I do not owe nor am I responsible to pay in the amount of {$840.00}
09/28/2023	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	FL XXXXX	Web	Older American
Firstcredit Services calls multiple times a day from different phone numbers. I do not answer and block the phone number each time. Then I receive a call from another number. To the best of my recollection, I picked up the first call I received a few years ago and told the individual to remove my name and number from their lists. My credit score is over XXXX I do not have any outstanding debt. Nothing I owned is financed. These call are beyond harassing. They interrupt my other calls and daily activities. Please contact the company on my behalf to stop these calls or direct me how to stop these calls.
06/30/2023	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	PA 190XX	Web
I am repeatedly, for months, contacted by Firstcredit Services. They call nearly every single day, for months, and leave no message about what the call is about. Because of the fear of telephone fraud, I don't answer any call where I don't recognize the number/caller, that I'm not expecting, know who the caller is and why they are calling. This company never leaves a message about why they are calling. I have no idea on whose behalf or for what supposed debt they are trying to collect. The only reason I know that they are a debt collector is because I looked them up.
06/08/2023	Yes	Debt collection Medical debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	NC 27265	Web	Servicemember
After receiving medical care that shouldve been covered by my insurance at the time, I received multiple calls a day from a automated system claiming to be a collection agency other than XXXX XXXX. I have recieved bills in the mail from a 3rd party company. I dont think this is a legit bill and that my information is being used by a different company. I fear that my personal information has been shared and my HIPPA rights have been violated.
11/01/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	OH 44124	Web
I received three bills in a row ( one each month ) for the same medical service at XXXX and paid each on of them using the hospital 's online bill payment system. My debt was then sent to a collection agency ( FirstCredit ), which would not help clear up the situation. This is an outrageous practice.
04/30/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 44313	Web
Hello, reference # XXXX on {$19.00}, XXXX on {$49.00} - I do not recognize the amounts. Please send me information for the name and address of the original creditor. I can not find it on my invoices I have at home. I do not recognize the amounts. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX Ohio XXXX
04/18/2022	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	OH 44130	Web
First credit trying to collect a medical bill from XX/XX/2022 and I havent even been to the doctor on that day, I never even went to hospital that day, I'm not paying for something when I wasnt even at XXXX XXXX main campus XX/XX/XXXX. I havent even seen a doctor that whole month.
07/27/2023	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	OH 44122	Web
I received a letter from the First Cred deb collector of {$9000.00}. I don't understand why I have to pay this amount, I visited the XXXX XXXX two times for a XXXX XXXX XXXX XXXX XXXX, and I make a payment that day. Reference number : XXXX Date : XX/XX/2023 2023
02/27/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 43062	Web
I have never been to the XXXX XXXX XXXX facility for any treatment or services offered there. This isn't the first time I have received a medical bill for a place I have never been to so there is definitely something going on here that needs investigated.
06/12/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 44146	Web
The amount is XXXX with a service date of XXXX from XXXX XXXXXXXX XXXX XXXX. Told the hospital I do not owe and it was still sent to collection compromising my credit.
02/01/2024	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	PA 191XX	Web

01/29/2024	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	TX 77802	Web

01/09/2024	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 44130	Web

11/19/2023	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	OH 43016	Web

10/05/2023	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	ID 83646	Phone	Older American

06/27/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	MI 49286	Web

06/19/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OH 44663	Web

02/23/2023	Yes	Debt collection Medical debt	Communication tactics Called before 8am or after 9pm	NC 27217	Web