| 08/12/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Pawn loan
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- Was approved for a loan, but didn't receive the money
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Web |
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*** Sub-category : approved for a loan but did not receive the money*** is not the correct category for this complaint. CFPBs complaint form auto-populates potential issues not allowing consumers to select " Other ''. This complaint is in an " Other '' category.
This company 's location at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CO is one of two locations this complaint pertains to. The second location, XXXX XXXX XXXX XXXX, is the second location.
This complaint pertains to the following : 1. Stores not using the current, actual gold price when estimating value of gold items; misleading consumers in the valuation of their gold.
2. Pawn brokers not researching actual values of items and instead, making subjective assessments based upon their personal likes, or dislikes, of their consumers- enabling a culture of XXXX and XXXX discrimination in pawn loan services.
3. Pawn brokers misplacing, or stealing, customer 's property. Collateral used toward cash loans at both locations has disappeared.
On XX/XX/23 I came to the XXXX XXXX XXXX store in XXXX XXXX to get a loan on collateral that has been used previously. I have a 100 % redemption rate which means I never intend to leave any collateral at this store ; always return and pay off my loans and interest completely. Staff has commented previously that they've never seen any customer get so much money in loans that has a 100 % redemption rate meaning, I'm honest.
Today, XXXX, a bad pawnbroker with a track record of errors and omissions, was unfortunately the individual who approached me for help. He said " XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX' and then continued to make other XXXX derogatory and discriminatory comments toward me.
Despite the value of the collateral presented, past loan on the item, and my reiterating my interest in a loan, not a sale, XXXX commented that while I intended to get a loan and pay it off to get my collateral back, that was not his plan for my item. He literally said to me " You may think you're going to come back to get your item but that's YOUR plan .... '' This is an interesting comment especially considering prior audit findings of missing items at this store.
XXXX would not provide me with a loan. He continued to reiterated that he wanted to buy item, not give me a loan for it.
Both this store and the XXXX XXXX location has pawn brokers who are misleading consumers in providing a fair valuation of fine jewelry based upon current gold prices. The stores do not update their daily gold price and I've witnessed several defective, out of date gold testing solution kits and diamond testers that do not work. What this means is that consumers are mislead about the actual gold content and gemstone status ie : diamond vs. CZ when these stores make an offer- always undercutting actual fair pawn value per pawn industry standards.
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| 08/15/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Pawn loan
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- Was approved for a loan, but didn't receive the money
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Web |
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PLEASE NOTE : This is a second complaint that your categories for reporting do not address but ultimate matter pertains to retaliation for submitting a previous CFPB complaint and being denied a pawn loan and sell. This matter was video recorded and the evidence can be submitted per request.
On XX/XX/XXXX, XXXX I went to a different First Cash location in order to avoid interacting with the staff at the XXXX XXXX XXXX who have an active complaint both with CFPB and with First Cash, the company. I perceived that perhaps, I would be interacted with differently at this location. The exact opposite occurred.
I requested two things : 1. to receive a print out of my account history which they provided and 2. asked them if they would be interested to either purchase or provide a loan for a bike. This bike is one I had purchased from them over a year ago, sold back to them, and purchased it again. The original location of this bike was the pawn store so this is not an item that should be under any question of my ownership.
Unfortunately, XXXX, the same individual who was at the other store location, was working at this store. He walked outside with me to look at the bike, recognized it from being in their inventory, and said " I recognize this. I know its from our store. Odd comment to make. He said that " because you are investigating us and made complaints about us, I can't give you a loan or buy this bike '' I replied " really? '' XXXX said he would need to contact his district manager and ask her how she wanted him to proceed but because I complained, they are not able to give me a loan or buy the bike.
XXXX 's statement " because you complained '' as the reason for denying a loan to me falls under clear retaliation. He did not cite any other reason for denying the loan or the sale of the bike back to them. He reiterated this once we were back in the store in front of other customers denying me of my privacy and causing further embarrassment of this completely inappropriate conversation and comments.
This is the second situation that now indicates a clear pattern of discrimination in lending.
The interaction was video recorded. The file is over XXXX but can be provided by XXXX XXXX or on a CD upon request. It's too large to submit with this online complaint form.
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| 10/01/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Pawn loan
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- Charged fees or interest you didn't expect
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Web |
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I am a consumer who seeks or acquires goods or services for personal, family, or household use. I traded in my items ( property ) in exchange for a purchase money loan pursuant to 16 CFR 433.1 ( d ) at the designated location of XXXX XXXX XXXX, XXXX, TN XXXX. Your employees are charging me a " finance charge every month which is illegal pursuant to 15 USC 1605 ( a ) ; 12 CFR 1026.4 ( a ). The " finance charge '' in connection with any consumer credit transaction shall be determined as the sum of all charges, so why are you charging a finance charge every month when the finance charge is the sum of all charges? I never agreed to waived my rights pursuant to 15 USC 1693l, and 16 CFR 433.2! I want you to waive all charges and allow me the consumer to only pay the finance charge to get my items back before litigation. You can keep all the previous cash payments I submitted in the past which is illegal.
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| 01/26/2024 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Pawn loan
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- Charged fees or interest you didn't expect
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Web |
Servicemember |
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| 01/25/2024 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Pawn loan
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- Charged fees or interest you didn't expect
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Web |
Servicemember |
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| 06/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Phone |
Older American |
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