First Service Residential, Nevada, LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
04/11/2019	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	NJ 07410	Web
I would like to file a complaint against XXXX XXXX XXXX XXXX, a division of FirstService Residential, Nevada, LLC assigned as agent by the XXXX at XXXX XXXX Homeowners Association. This company handled the case poorly. Disputed letters associated with proof and pictures that I do not owe any fines and charges. First of all, they committed a big mistake of not notifying me the reason why they stopped my Auto Deduction HOA payment. They have my email address, Cell and home phone number and home address. I am set up with Auto deduct since XXXX when I bought the house and even overpaid {$300.00}. There wasn't any problem taking money for HOA payment until my niece received a letter datedXX/XX/XXXX from XXXX at XXXX XXXX HOA saying that I have past due obligation. My niece ( Occupant ) forwarded the letter to me and both of us diligently email the HOA about this to verify the fines and charges they are claiming. Finding out that the HOA stopped my Auto deduct payment in XXXX without giving me any reason and without notifying me by phone, email or letters. They also put $ XXXX/week fines on my house property landscaping weeds that my niece resolved since XXXX XXXX, XXXX. Now, this treatment is very unfair and unjust. Why will they stop the Auto payment without reason and why did they not resolved the landscaping issue that submitted on the specified time. We provided and submitted all the letters, emails, pictures of the property. My niece ( Occupant ) received a letter from XXXX XXXX XXXX XXXX about Notice of Claim of Lien for Violations. She emailed it right away to me so I can act on this ASAP. XXXX did not notify me about this until after a week. It is been 8 months already since this issue started. I have many sleepless nights, deeply affected me emotionally and was not able to focus on my work. There's lots of emails sent to XXXX XXXX XXXX XXXX and FirstService Residential Community Associate but nothing was done. We send dispute letters, pictures and proofs. They have everything they need. It was their fault that they stopped the payment without proper reasoning and notification. It was their fault also that they did not resolve the landscaping issue submitted on XX/XX/XXXX and they kept charging $ XXXX/week fines up until XX/XX/XXXX. They are not doing their job well and put pressure on us and want us to pay the unreasonable, unjustifiable accumulated fees. This is so unacceptable and unfair. The FirstService Residential told me to call and email XX/XX/XXXXXX/XX/XXXX XX/XX/XXXX XX/XX/XXXX. Then after talking to XX/XX/XXXX, they want me to call or email FS Residential back because the FS Residential needs to reverse the unnecessary fines. They both pointing fingers on who will resolve the issue. As of today, the previous FS Residential community associate is no longer dealing with our case and gave us an new community associate who wants us to communicate to XX/XX/XXXXcollection agency again. This was disputed several times to XX/XX/XXXXXX/XX/XXXX XX/XX/XXXX XX/XX/XXXX already. XXXX and FSR are not giving us the correct answer, They are ignoring this issue. I am not liable to this unjustifiable fines that they are charging. The can not put Lien on the property until they prove it. It is illegal not notifying the owner of the property about stopping the HOA auto payment, not processing properly the submitted resolution for landscaping weeds, then suddenly accumulated fines and charges sent by letters after 1 year and wanted us to pay {$3900.00} This is so wrong. This is so ridiculous and frustrating. If they are trying to scam the consumer. It needs to stop. I have the right to dispute the charges because I know that I did not accrued this, It is not my fault and not my debts. I did not do anything wrong and very responsible with my payment and abiding the community rules. I am hoping that CFPB can help me and get justice on this issue. Protect my rights. Thank you. XXXX XXXX.
04/11/2019	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	NJ 07410	Web
I would like to file a complaint against XXXX XXXX XXXX XXXX, a division of FirstService Residential, Nevada, LLC assigned as agent by the Villas at XXXX XXXX Homeowners Association. This company handled the case poorly. Disputed letters associated with proof and pictures that I do not owe any fines and charges. First of all, they committed a big mistake of not notifying me the reason why they stopped my Auto Deduction HOA payment. They have my email address, Cell and home phone number and home address. I am set up with Auto deduct since XXXX when I bought the house and even overpaid {$300.00}. There wasn't any problem taking money for HOA payment until my niece received a letter dated XX/XX/XXXXfrom Villas at XXXX XXXX HOA saying that I have past due obligation. My niece ( Occupant ) forwarded the letter to me and both of us diligently email the HOA about this to verify the fines and charges they are claiming. Finding out that the HOA stopped my Auto deduct payment in XXXX without giving me any reason and without notifying me by phone, email or letters. They also put $ XXXX/week fines on my house property landscaping weeds that my niece resolved since XXXX XXXX, XXXX. Now, this treatment is very unfair and unjust. Why will they stop the Auto payment without reason and why did they not resolved the landscaping issue that submitted on the specified time. We provided and submitted all the letters, emails, pictures of the property. My niece ( Occupant ) received a letter from XXXX XXXX XXXX XXXX about Notice of Claim of Lien for Violations. She emailed it right away to me so I can act on this ASAP. XXXX did not notify me about this until after a week. It is been 8 months already since this issue started. I have many sleepless nights, deeply affected me emotionally and was not able to focus on my work. There's lots of emails sent to XXXX XXXX XXXX XXXX and FirstService Residential Community Associate but nothing was done. We send dispute letters, pictures and proofs. They have everything they need. It was their fault that they stopped the payment without proper reasoning and notification. It was their fault also that they did not resolve the landscaping issue submitted on XX/XX/XXXX and they kept charging $ XXXX/week fines up until XXXX XXXX, XXXX. They are not doing their job well and put pressure on us and want us to pay the unreasonable, unjustifiable accumulated fees. This is so unacceptable and unfair. The FirstService Residential told me to call and email XXXX XXXX XXXX XXXX. Then after talking to XXXX, they want me to call or email FS Residential back because the FS Residential needs to reverse the unnecessary fines. They both pointing fingers on who will resolve the issue. As of today, the previous FS Residential community associate is no longer dealing with our case and gave us an new community associate who wants us to communicate to XXXX collection agency again. This was disputed several times to XXXX XXXX XXXX XXXX already. XXXX and FSR are not giving us the correct answer, They are ignoring this issue. I am not liable to this unjustifiable fines that they are charging. The can not put Lien on the property until they prove it. It is illegal not notifying the owner of the property about stopping the HOA auto payment, not processing properly the submitted resolution for landscaping weeds, then suddenly accumulated fines and charges sent by letters after 1 year and wanted us to pay {$3900.00} This is so wrong. This is so ridiculous and frustrating. If they are trying to scam the consumer. It needs to stop. I have the right to dispute the charges because I know that I did not accrued this, It is not my fault and not my debts. I did not do anything wrong and very responsible with my payment and abiding the community rules. I am hoping that CFPB can help me and get justice on this issue. Protect my rights. Thank you. XXXX XXXX.
06/17/2022	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	CA 92835	Web
Date : XX/XX/XXXX Amount : XXXX ( Increasing every week ) Collector : Red Rock Financial Services at XXXX XXXX XXXX XXXX XXXX XXXX XXXX Creditor : XXXX XXXX XXXX ( The HOA of a house the debtor owns ) Management company and registered agent for the HOA : Firstservice Residential Nevada XXXX at XXXX XXXX XXXX XXXX XXXX, NV XXXX Tel : XXXX XXXX XXXX tries to collect a debt of {$5300.00} ( up to XX/XX/XXXX ) for the HOA, This amount includes : {$4800.00} fine for 2 violations, {$100.00} for Fine of Pre-Collection Notice ; {$200.00} for collection cost ; {$160.00} for intent to lien letter ; {$50.00} Late Charge, etc. We dispute the debt because neither we or our property management ( XXXX ) ever received any communications regarding the violations or the fines until the collection letters arrived us on XX/XX/XXXX ( Seems they do have our correct address ). We requested a ledger of our account and the citations on the same day. We received a ledger on XX/XX/XXXX but not the citations yet. It is not fair they never send us any monthly, or yearly statements while we pay the dues on the first day of each month electronically since we bought the house in XXXX. Never miss a payment. It seems unbelievable that they would not at first attempt to contact us the owners prior to transferring the debt to a collection agency. They were not fair, careless and negligent. If they have inform XXXX or us regarding the citations, we could have corrected the problems in time. XXXX has a dedicated person to handle all the HOA matters. If we got a copy of citation, we would forward to XXXX and follow up the matter. XXXX supposes to sent them a copy of the lease for their record, whenever a new lease is signed, 3 leases has been sent since XX/XX/XXXX, so they should have XXXX XXXX contact as well. Thank you very for reading this and please help us.
06/17/2022	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	CA 92835	Web
Date : XX/XX/XXXX Amount : XXXX ( Increasing every week ) Collector : Red Rock Financial Services at XXXX XXXX XXXX XXXX XXXX XXXX XXXX Creditor : XXXX XXXX XXXX ( The HOA of a house the debtor owns ) XXXX XXXX and registered agent for the HOA : Firstservice Residential Nevada LLC at XXXX XXXX XXXX XXXX XXXX, NV XXXX Tel : XXXX Red Rock tries to collect a debt of {$5300.00} ( up to XX/XX/XXXX ) for the HOA, This amount includes : {$4800.00} fine for 2 violations, {$100.00} for Fine of Pre-Collection Notice ; {$200.00} for collection cost ; {$160.00} for intent to lien letter ; {$50.00} Late Charge, etc. We dispute the debt because neither we or our property management ( XXXX ) ever received any communications regarding the violations or the fines until the collection letters arrived us on XX/XX/XXXX ( Seems they do have our correct address ). We requested a ledger of our account and the citations on the same day. We received a ledger on XX/XX/XXXX but not the citations yet. It is not fair they never send us any monthly, or yearly statements while we pay the dues on the first day of each month electronically since we bought the house in XXXX. Never miss a payment. It seems unbelievable that they would not at first attempt to contact us the owners prior to transferring the debt to a collection agency. They were not fair, careless and negligent. If they have inform XXXX or us regarding the citations, we could have corrected the problems in time. XXXX has a dedicated person to handle all the HOA matters. If we got a copy of citation, we would forward to XXXX and follow up the matter. XXXX supposes to sent them a copy of the lease for their record, whenever a new lease is signed, 3 leases has been sent since XX/XX/XXXX, so they should have XXXX 's contact as well. Thank you very for reading this and please help us.
07/09/2015	No	Debt collection Other (i.e. phone, health club, etc.)	Taking/threatening an illegal action Sued w/o proper notification of suit	MN 554XX	Web
First service residential, the XXXX that manages the XXXX building in XXXX Minnesota, failed to send me a bill for {$240.00}. First service residential, the XXXX that manages the XXXX building in XXXX Minnesota, failed to send me a bill for {$240.00}. I was not aware that this bill was outstanding, and they charged me {$40.00} late payments for almost XXXX years and put a lien on my condo for the amount of road. I never received any I was not aware that this bill was outstanding, and they charged me {$40.00} late payments for almost XXXX years and put a lien on my condo for the amount of road. I never received any invoices or notifications of this because they had my name and address wrong in their system. I paid my mortgage and condo fees on time every month. there was never an attempt to call me. I would 've been happy to pay a bill for {$240.00}. It does n't make sense that they would put a lien on my condo without contacting me. I am selling the property and going to settlement on XXXX XXXX and the condo Association has decided to forgive some of the debt but not all they still want legal fees and the lien release of almost {$1200.00}. I would like this to be Association has decided to forgive some of the debt but not all they still want legal fees and the lien release of almost {$1200.00}. I would like this to be thrown out due to a lack of effective communication.
12/03/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	CT 060XX	Web
I am trustee on a home my mother owned. There were several XXXX dues levied on a monthly basis. XXXX XXXX contracts with First Service Residential for billing. I was not receiving bills in a timely manner. At the time of my mother 's death, the XXXX dues were due for about three months. I paid in full, and the XXXX cashed the check. Not two days later, I received a collection notice showing that over an entire year 's worth of dues were owed. I provided a written notice within 30 days disputing the debt stating it was paid and providing records. I asked Red Rock Financial Services ( the collection agency ) to verify the debt. I received no such records. I am now in the middle of selling the home. At signing, I was presented with a settlement statement from the title company stating that the XXXX dues are in collection status and that the amount still owed is significantly higher than the yearly amount. I still have received no justification for this amount and from where it has arisen given that the fees were paid in full.
12/25/2019	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	NV 89052	Web	Older American
I was in Chapter XXXX and I received discharge of all debts on XX/XX/2014 including the homeowner association fees, the amount of about {$9000.00} and after the discharge the collection company continued adding interest and penalty and according to their last demand over {$23000.00}. I went to collection company provided them with evidence of the discharge of the debts and provided them with the bankruptcy court order. Also, talked to their attorney and provided him with same information. I gave them copy of the discharge order. I advised them their action is in violation of " Fair Debt Collection Practices Act '' by attempting to collect a debt that has been discharged under the bankruptcy laws of the United States. Also, in violation of 15 U.S.C. 1692 and all applicable sections of Nevada Revised Statutes Chapters 116 and 649. The Collection company initiated a foreclosure proceeding on my house including a recorded " Notice of Foreclosure Sale '' with the XXXX County Recorder
01/30/2018	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	NV 89014	Web	Older American
On XX/XX/, XXXX XXXX XXXX XXXX working as an agent for the XXXX at XXXX XXXX XXXX XXXX XXXX sold our home without giving us a new sales date after our Chapter XXXX end on XX/XX/. They sold our home the next day at XXXX XXXX on XX/XX/. According to state law, the sale was subject to a 60 day redemption period. We were never informed of the foreclosure sale and we never received the Certificate of Sale which stipulates the sale is subject to the 60 day redemption period. One of our neighbors in the XXXX at XXXX XXXX XXXX was given a Certificate of Sale and was able to redeem their home. This occurred in XX/XX/XXXX. They were XXXX. We believe that blatant racial discrimination is the reason why we did not get the notice of sale nor the certificate of sale. We are XXXX. We are also both XXXX years old and this is also Elder Abuse.
11/18/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Taking/threatening an illegal action Threatened to sue on too old debt	NV 89523	Web
I received a letter a few weeks ago from a debt collector apparently trying to collect charges from 2007 when I originally purchased my house. I have looked up Nevada law and the statute of limitations for collections in Nevada is either 3, 4, or 6 years, depending on the type of debt. A debt from 2007 would fall outside this period, and thus, the collection company needs to stop contacting me. Additionally, they had a man come to my house with a " certified letter '' that threatened that they would file a default judgement. This is illegal as they have no standing to bring a case in Nevada as this is outside the statute of limitations and having a collector come to my house is harassment.
06/02/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NV 89032	Web	Servicemember
The company continues to contact me and try to collect money on a contract that was terminated XXXX years ago. I've sent season to sis letters i've sent validation of debt letters and they will not stop.
02/14/2023	Yes	Debt collection Mortgage debt	Written notification about debt Didn't receive enough information to verify debt	NV 89119	Web
I want my account wiped clean. I also want a credit of {$20000.00} for the time, harrasment and not being able to use the facilities for XXXX years since the day we moved in.
02/14/2023	Yes	Debt collection Mortgage debt	Written notification about debt Didn't receive enough information to verify debt	NV 89119	Web
I want my account wiped clean. I also want a credit of {$20000.00} for the time, harrasment and not being able to use the facilities for 2.5 years since the day we moved in.
02/22/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	NV 89052	Web	Servicemember
Red Rock Financial Services at XXXX XXXX XXXX XXXX XXXX, filed a Lien on my residence and would not provide a reason or any information for this grave legal action.
02/23/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was discharged in bankruptcy	MO 64052	Web
The agency is attempting to collect {$2800.00} after the dismissal of a successfully completed Chapter XXXX.
11/16/2023	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	NV 89053	Web

11/16/2023	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	NV 89053	Web

08/26/2023	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Seized or attempted to seize your property	NV 89053	Web

04/27/2023	Yes	Debt collection Mortgage debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	NV 89084	Web

10/24/2022	Yes	Mortgage FHA mortgage	Applying for a mortgage or refinancing an existing mortgage	NV 89053	Web

08/25/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NV 89143	Web

08/14/2020	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	NV 89434	Web

08/10/2019	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	CA 93010	Web

09/01/2016	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt was paid	NV 89436	Postal mail

10/01/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt		Postal mail

03/16/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Threatened to take legal action	NV 89148	Web	Servicemember

12/23/2014	Yes	Debt collection Mortgage	False statements or representation Attempted to collect wrong amount	FL 32808	Postal mail

07/08/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	TX 76131	Web