| 04/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I have been in process of refinancing my mortgage with First Mortgage Direct, LLC. which had been impacted to the winter storms that had hit XXXX in XX/XX/XXXX. I was told an appraisal was needed for my home and even more so due to the XXXX that hit the state. I began the application process on XX/XX/XXXX and was approved for a 2.625 % rate on a 30 year refinance mortgage with no points. Due to the XXXX and being without power I was delayed in correspondence but it appeared there was a delay with appraisal companies getting assigned to my file due to the storm and demand. I was told my initial lock was set to expire on XX/XX/XXXX but would be extended as needed due to the appraisal delay/XXXX XXXX. I made a {$510.00} payment for the first appraisal company ( XXXX ) on XX/XX/XXXX and after waiting weeks i was told that we would be changing appraisal companies to get this scheduled sooner. I then paid {$570.00} to XXXX on XX/XX/XXXX to get the appraisal done by them. On XX/XX/XXXX I was told that a new " investor '' was willing to take my loan without an appraisal but would require some payment of points of {$510.00} ( suspiciously close to the first appraisal payment ) but I was okay with that at the time. I informed the lender that I was going to be out of town XXXX and the lender then said they would figure out a closing date on XX/XX/XXXX. Today ( XXXX ), I was informed that I would have to do my refinance transaction while I am out of state or face rate lock extension charges. I was told the lender I am not agreeing to this as I have done everything asked of me in a timely manner. I have already fronted an appraisal charge 2 times and provided all documentation. It is not reasonable or ethically right to force someone to close on a refinance on their primary home.
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| 03/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied with a lender called First Mortgage direct to refinance my home. We provided all the paperwork and even paid for services like the appraisal. They advised us that our file will be going to underwriting. I was dealing with a man named XXXX XXXX. When days turned to a week, I reached out to find out the status and they told me that it is still under underwriting and that my DTI may be too high, but they will confirm with underwriting.
This was strange because I'm virtually debt-free and make more than XXXX XXXX XXXXXXXX dollars a year. I said ok, I'll wait for their update. Days turned to weeks as I virtually emailed and called almost everyone at the company. Turns out there are two reasons they stopped replying to me. One was XXXX motivation, as I started reading other reviews from other clients who had the same issues and were mostly XXXXXXXX XXXX and the other was that they knew rates were about to rise and since I had a rate lock it would cost them money. I decided to go with another lender. Now that I need them to transfer the appraisal I paid for, to my current lender, they are still not answering my calls or emails.
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| 04/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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If i could give zero stars i would. From day one this pathetic excuse for a company overpromised, lied, misled me for weeks. Up until the day i was supposed to close. They dropped the ball multiple times. I have never experienced someone so incompetent. I lost my home because XXXX, XXXX and the rest of the clowns have zero idea how to do their job. If you wa n't to actually close on your home, DO NOT WORK WITH THESE PEOPLE. DO NOT FALL FOR THEIR TEASER RATES THEY PROMISE. The second the paperwork was signed, they completely turned the tables. I hope this company goes out of business before they have a chance to completely XXXX someone else 's life. Now i am living in my car after driving across the country to close. Disgusting practices by this piece of XXXX company.
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| 04/13/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Credit decision / Underwriting
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Web |
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Lender is not honoring the locked rate and loan estimate as per initial loan disclosure, as their investor has not agree on manual underwriting.
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| 09/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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| 07/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Phone |
Older American |
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| 03/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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| 03/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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| 07/17/2014 |
Yes |
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- Application, originator, mortgage broker
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Web |
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| 03/01/2013 |
Yes |
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- Settlement process and costs
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Web |
Servicemember |
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