FIRST INTERSTATE BANCSYSTEM, INC. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
09/09/2022	Yes	Mortgage VA mortgage	Closing on a mortgage	GA 30248	Web	Servicemember
This is to add to the current complaint I have against Great Western Bank ( GWB ) and re-reading the old compliant from XXXX, GWB seem to think that a document can be delivered and recorded at anytime when in fact the document must reflect the issue at the time when GWB would have been owed a debt. When GWB recorded the Deed of Trust ( DOT ) on XX/XX/XXXX, it was not owed a debt against the property at XXXX XXXX XXXX XXXX XXXX, because the mortgage loan had been paid in full by XXXX XXXX XXXX ( XXXX ) on XX/XX/XXXX, which all financial interest in the XXXX XXXX VA mortgage loan. As the recording of the DOT is not mandatory but if the document is to be recorded the recording party must have a current financial interest at the time of the delivery and recording of the document. Yes XXXX is the successor of the mortgage loan debt and on XX/XX/XXXX, when GWB cause the DOT to be recorded the debt belonged to XXXX for 22 days and they had already had the loan accepted by Ginnie MBS program which the UCC3 procedure was perform and the blank endorsed Mortgage Note was relinquished to Ginnie making Ginnie the owner of the Mortgage Note, but is not authorize the power of the DOT because it did not purchased the mortgage loan as it not authorized by US Congress to buy or sell mortgage loan. As long as the lender does not sell the mortgage loan they don't have to record the DOT until they want to sell the loan or foreclosed on the property, which GWB did sell the mortgage loan on XX/XX/XXXX and after that date are not owed a debt and have benn paid in full. So XXXX can not be a party to the Mortgage loan as the requirement are that GWB is asking that XXXX join with the recording of the DOT which the DOT does not take effect until the it is delivered and recorded at XXXX XXXX XXXX XXXX XXXX XXXX and XXXX system is not started until a valid DOT is recorded to start that process. GWB last stated that Nebraska Statute 21,20,168 was repealed in XXXX, however the legal recording occurred in XXXX! GWB responded that I bring this up with the servicer of the mortgage loan, but as GWB imputed into XXXX on by XXXX XXXX on XX/XX/XXXX that service rights transfer took place on XX/XX/XXXX as GWB was still servicing the loan through that date. GWB XXXX XXXX have a uncomfortable option to come to me and have my wife and myself sign a new DOT to grant XXXX permission to recorded before XX/XX/XXXX, new XXXX owned the Mortgage loan, however, after XX/XX/XXXX, it is Ginnie Mae through the UCC3 procedure that is owner of the Mortgage Note but not the loan debt, and XXXX XXXX XXXX is not inform of the XX/XX/XXXX sale of the mortgage loan and that on XX/XX/XXXX, is now the owner of the Mortgage Note that restricts XXXX from acting on the mortgage loan as they don't have authorization of the Mortgage Note that protecting the MBS that they created and have received monies from the investors that is required to be paid back before the mortgage loan is released from the Ginnie pooling. It is all about the timing of the recorded DOT as to who could non-judicially foreclose as only the originator can call the loan due without having to provide proof of ownership of the mortgage loan, and when another party is calling the loan due as the UCC3 procedure and the physical transfer of the Mortgage Note has taken place then UCC9 must be followed which in XXXX NE Statute 21-20,16 was in effect and XXXX did not have certificate of authority and violated NE Statute 76-2710 using the invalidly recorded DOT, as nominee to file Assignment of Deed of Trust to XXXX XXXX XXXX that did not paid GWB or XXXX or Ginnie value for the Mortgage loan and prevented me for rightly defending my property. GWB on XX/XX/XXXX, imputed into XXXX Transfer of Beneficial Rights Option 1 that indicates that the transfer took place on XX/XX/XXXX the day my loan was accepted into the XXXX Ginnie MBS. So on XX/XX/XXXX XXXX knew that XXXX did not own the Mortgage Note because it imputed the data required for all mortgage loans placed into the Ginnie pool, but there was a violation of Ginnie requirement that the DOT and all assignment be present in the loan file when placing the loan into the pooling but GWB know the DOT has not been recorded and there are no assignment which one is required from GWB to XXXX. Yes GWB does not own the mortgage loan after XX/XX/XXXX, however they still are acting on the mortgage loan due to not recording the DOT when they had authorization to do so with that authorization ended on XX/XX/XXXX! The debt follows the Mortgage loan which was owned by XXXX, however, the failure to start the recording doe not grant a late filing when that party doe not have a financial interest to place a lien against the property when in fact GWB been paid in full before delivering the time sensitive instrument! Because GWB illegally recorded the instrument it allow XXXX and XXXX the ability to make it look as if XXXX purchase the debt from GWB 6yrs later as XXXX XXXX was not inform about the XX/XX/XXXX sale and the XX/XX/XXXX blank Mortgage Note transfer to Ginnie which both GWB was aware of at the time! GWB needed to have deliver and recorded the Deed of Trust between XX/XX/XXXX and XX/XX/XXXX because it is not owed a mortgage loan debt from me after XX/XX/XXXX, as the Deed of Trust is not mandatory to be recorded unless the bank wants a lien against the property, as XXXX did not record an Assignment of Deed of Trust as it was their option to do, but XXXX who lost {$30.00} XXXX and now does not exist had a different way of doing business and have a duty to have needs a DOT recorded by XX/XX/XXXX as GWB failed to record the initial DOT on or before XX/XX/XXXX when that was the last day they had a financial interest in the mortgage loan!
02/03/2023	Yes	Mortgage VA mortgage	Closing on a mortgage	GA 30248	Web	Servicemember
During the closing of our loan between XXXX XXXX Bank ( XXXX ) and my wife and I we signed a Deed of Trust ( DOT ) allowing the bank to place a lien against the property under XXXX requirement and that lien could be transfer to successor or assign, and Mortgage Electronic Registration Systems ( XXXX ) was allowed into the process by the recording of the DOT first by recording the DOT by a party that held the loan debt. Now because XXXX failed to delivery and record the DOT while having owned the loan from XX/XX/XXXX and XX/XX/XXXX when it sold the XXXX XXXX XXXX loan to XXXX XXXX XXXX ( XXXX ) on XX/XX/XXXX, but first register the loan with XXXX on XX/XX/XXXX, before it recorded the DOT which does not start the XXXX titling because as required the DOT must first be recorded. XXXX did endorse the Note on XX/XX/XXXX, to XXXX, however, this information was not reported to XXXX County Register of Deeds that XXXX had sold the loan to XXXX, and the fact that XXXX on XX/XX/XXXX, did transfer ownership of the Note to XXXX XXXX on XX/XX/XXXX, when placing my loan into their ( XXXX ) XXXX XXXX XXXX as XXXX would access the XXXX system on XX/XX/XXXX, and perform Transfer Beneficial Rights - Option XXXX, from old Investor in XXXX to new Investor XXXX XXXX, stating the effective date XX/XX/XXXX, the date the Note was endorsed in blank by XXXX and relinquished to XXXX XXXX per XXXX requirements for pooling of all XXXX pooled loans. XXXX who on XX/XX/XXXX, did deliver and cause to have record the DOT in violation to XXXX XXXX XXXX as XXXX sold the loan on XX/XX/XXXX, and has no financial interest in the loan because it has sold the loan to XXXX XXXX days before informing the State that it still owed a debt against my property, when the fact is XXXX was not owed a debt, but XXXX was the debt holder would was not the owner of the Note as it relinquished the XXXX process blank Note to XXXX XXXX . XXXX on XX/XX/XXXX, when transferring the title inside of XXXX should know that as over XXXX % of all XXXX XXXX XXXX loans are XXXX pooled as my loan was, and transferring to XXXX on XX/XX/XXXX, was because the loan was accepted and ownership of the Note was a requirement! XXXX ownership is not supported after the loan is pooled because XXXX is owner of the Note yet is not authorized to ever buy or sale a mortgage loan which they did not do in this case as with every loan pooled into the XXXX XXXX XXXX. XXXX should not have transferred titling in XXXX which it know XXXX did not purchase the loan from them, and that XXXX purchase the loan, and that this is XXXX business and not that of XXXX who sold all interest in the loan on XX/XX/XXXX. XXXX was addressing my situation when XXXX President XXXX XXXX wrote the XX/XX/XXXX, Limited Power of Attorney but not recorded at XXXX XXXX until XX/XX/XXXX, due to XXXX assigning all its XXXX XXXX Fed Gov Backed mortgage loans in a bankruptcy remote procedure to XXXX XXXX Bank who started mortgage servicing these loans on XX/XX/XXXX. XXXX stops existing on XX/XX/XXXX, and could not and did not sale my mortgage loan as they transferred the Note endorsed to XXXX back on XX/XX/XXXX, which XXXX is aware of as the XXXX Milestone report recorded the illegal transfer by XXXX to XXXX. There is no debt owned because XXXX did not own the debt and XXXX who is dead can not claim ownership and was not in title at XXXX XXXX or XXXX. So XXXX claims it was acting as nominee for the successor because there was no assigned as XXXX who is in violation of XXXX XXXX XXXX as it does not have a financial interest in the loan. Because XXXX illegally has recorded the DOT on XX/XX/XXXX, it set in motion the foundation of this crime just as in XXXX XXXX XXXX XXXX XXXX XXXX the XXXX case were XXXX could not provide proof of ownership and the judge awarded XXXX {$3.00} XXXX as the same law firm working for XXXX XXXX XXXX XXXX XXXX out of XXXX XXXX is also working for XXXX, XXXX and XXXX in the illegal foreclosure on my property. The title is cloudy and is in need of quiet title!
06/10/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	AZ 85286	Web	Older American
I had a balance in XXXX and I was paying it off. The card was terminated, I called XXXX XXXX and was told the card was terminated for not charging enough to my XXXX XXXX card account, but I received not any statements. I called XXXX XXXX and was told I had a typo on my address that I corrected several times but never received mail explaining this from XXXX XXXX. The charges stopped but later in XXXX they started up again unexpectedly with no notice. In midXXXX the charges started again, and I did not notice because I still shopped at XXXX XXXX and used my debit card for purchases since my XXXX XXXX card had been cancelled by XXXX XXXX. The charges appearing on my bank account were from XXXX to {XXXX} per month and were from a made-up check that was not my check. The checks had my name in the upper left-hand corner, First Interstate Bank in the middle and codes such as XXXX XXXX XXXX XXXX and a check number, i.e., XXXX. I called First Interstate and complained that I felt the charges were fraudulent and I wanted them stopped, that I had not authorized them and did not know what they were for. I was told to go online at First Interstate and to fill out a form to stop these payments, which I did. I assumed the XXXX XXXX check withdrawals stopped and did not hear back from First Interstate Bank or XXXX XXXX. Later I found the XXXX XXXX checks re-appearing as withdrawals over and over. I called various phone numbers at XXXX XXXX and was told the statements would be sent and that the card was shut down, this happened numerous times. They said the same incorrect address of XXXX XXXX XXXX XXXX was used after I continued to correct it to XXXX XXXX XXXX XXXX, up until two days ago ( XX/XX/XXXX ) when I called XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX and again corrected the address, I could hear them laughing at me! Then I was told that the card was active now with a XXXX balance that nobody could explain what I was being charged for? I asked for all records and was told they could only send me records for 7 years then they said they would send me records for 18 months and that they would send a new card to me. I called First Interstate Bank again and spoke with XXXX XXXX ( in XXXX Office I believe I dialed XXXX XXXX ). I told him I had ongoing charges, the last on XX/XX/XXXX for {$54.00} from XXXX XXXX check that was not mine. I asked him to stop the withdrawals to my account, to that I did not authorize these charges and that I believed them to be fraudulent. I told him that earlier I was told to fill out stop forms on the First Interstate banking online. He said that I must have authorized the charges and that he could not stop the charges. XXXX was un-cooperative. I asked him to confirm the dates of the charges and he never gave me an answer. He stated that I could not even tell him what specific form I filled out to stop the payments. I described it but he appeared to be really focused on his authority and asked me when I was born He said that I had authorized this and there was no way it could be stopped. I told me I would file a complaint and he did not care. I called First Interstate Bank on XX/XX/XXXX at XXXX XXXX and spoke XXXX XXXX. She tried to help and appeared to be a good representative. She said this situation looked like fraud but said she could only go back 18 months. She said she saw charges ongoing. She said I need to get ahold of a banker that she could do nothing, and everybody was at lunch. She said that she would immediately have a banker XXXX XXXX or XXXX call me back today. She told me to work with XXXX XXXX. Nobody returned my calls and today I looked at my account and see another XXXX XXXX Charge being processed. Please help me stop this blatant fraud.
01/17/2023	Yes	Mortgage VA mortgage	Trouble during payment process	GA 30248	Web	Servicemember
Great Western Bank ( GWB ) who violated XXXX XXXX XXXX as it illegally recorded the Deed of Trust ( DOT ) on XX/XX/XXXX, when in fact it had already sold my Dept of VA XXXX XXXX XX/XX/XXXX, to XXXX XXXX XXXX XXXX XXXX ) but failed to deliver and record the DOT while XXXX ownership the debt which ended on XX/XX/XXXX. The issue of failure to provide XXXX with the correct Deed of Trust ( DOT ) and Assignment of DOT was address in the XX/XX/XXXX, Limited Power of Attorney ( POA ) by GWB XXXX XXXX XXXX as GWB only originated XXXX loans that it sold to XXXX in XXXX XXXX which all had DOT recorded and XXXX XXXX Deed of Trust except for my loan which did not have a Assignment of DOT up and until after XXXX stop existing on XX/XX/XXXX, when in fact the FDIC declared it a " failed bank ''! GWB knows who the successor of my loan was and it was XXXX that GWB endorsed the Note on XX/XX/XXXX, by VP XXXX XXXX. There is no assign and is reason the POA that was not recorded until XX/XX/XXXX, when XXXX was at the end of assigning the XXXX XXXX Fed Gov Backed Mortgage loans to XXXX XXXX Bank starting on XX/XX/XXXX in XXXX XXXX with the XXXX or so XXXX mortgage loans ending in XX/XX/XXXX with XXXX or XXXX more taking place after that date. Here are the names of the other XXXX loans that GWB originated in XXXX XXXX and sold to XXXX, XXXX, XXXX and XXXX all having assignments to XXXX. Understand that XXXX stop existing on XX/XX/XXXX, and did not have a assignment in my loan file, and as GWB did not create after the fact a assignment neither could XXXX because it would expose the XX/XX/XXXX, sale of the loan, but also there was a blank endorsed Note to XXXX XXXX using the XXXX procedure that all Fed Gov mortgage loan must have to be placed into the bank 's XXXX XXXX XXXX. Now after XX/XX/XXXX XXXX does not exist and is no longer a member of MERS and MERS can not act as a nominee as they are not working for the GWB who sold l interest in the loan on XX/XX/XXXX, and the successor of the loan was XXXX, but the stopped existing on XX/XX/XXXX, without selling the loan because the Note is owned by XXXX who is in physical possession of the mortgage Note and no one been assigned because GWB XXXX up when not recording the DOT in the timeframe and required. MERS violates XXXX XXXX XXXX and as they never received a certification from the State of XXXX XXXX of XXXX which XXXX them from using XXXX XXXX as this matter should have used the XXXX procedure to provide proof of purchasing the loan debt which XXXX did not purchase the debt from GWB ever XXXX XXXX to trick XXXX XXXX into recording the XX/XX/XXXX Assignment of DOT that was just entered into the matter of Release of XXXX, made it appear that XXXX paid value for my loan from GWB as if XXXX did not purchase the mortgage loan on XX/XX/XXXX, which can not be told to XXXX XXXX due the date is after GWB has sold the debt and does not have a financial interest in the loan after XX/XX/XXXX! XXXX does not own the Note after XX/XX/XXXX, which is XXXX owner of the Note after GWB. The recording of Assignment of DOT on XX/XX/XXXX, is a illegally recording as it after XXXX exist and XXXX never purchased the mortgage loan. GWB who does not create XXXX XXXX XXXX and did not know that the mortgage Notes are all endorsed in Blank taking away the ability of the lender to act on the XXXX. However, XXXX XXXX is not authorized by US Congress to buy or sell a mortgage loan! As in the recent XX/XX/XXXX, CFPB XXXX XXXX against XXXX for {$3.00} XXXX for abusing XXXX XXXX of its customers I am XXXX of those victims. XXXX is XXXX XXXX Bank has already admitted to not purchasing the mortgage loan!
10/10/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	ID 836XX	Web	Older American
We have had a loan from XXXX XXXX XXXX that was always current and never late in 7 years. First Interstate Bank bought out XXXX XXXX XXXX this past summer. During the summer my wife and I were in the process of getting a mortgage loan with XXXX XXXX XXXX Our credit had been pulled in XXXX of 2019 and again in XXXX of 2019. My fico score at the time of the XXXX inquiry was XXXX and my wife 's was XXXX. About 2 weeks from closing, I was informed that our credit fico scores had dropped 100 points. I contacted my old banker friend at XXXX XXXX XXXX regarding the drop, he informed me that First Interstate bank reported the loan they inherited during the merger as a CHARGE OFF. XXXX XXXX he can be reached at XXXX ( now with another bank in XXXX ) contacted XXXX XXXX who was an employee of First Interstate Bank, after she left her position with XXXX XXXX XXXX because of the Merger. She sent a letter to the Mortgage Co which read as follows, XXXX XXXX XXXX Loan # XXXX, now First Interstate Loan # XXXX ( as a result of a merger, is current with the last payment amount of {$150.00} being made XX/XX/2019. If you have questions, contact XXXX XXXX at XXXX. The loan on my credit report and my wife 's showed as a charge off loan. Needless to say this almost cost me my mortgage since this all took place 12 days before we closed the loan. The damage to our credit report has been devastating for a couple of XXXX year old people. There was never any mention of the taking responsibility for charging off the loan as you can see in the wording of this short letter. The drop in fico score has cost me getting a lower % rate on our home and has cause problems with our credit card companies and lowering our lines of credit. I have been refused credit do to this mistake. I have been working with XXXX XXXX the Assistant General Counsel for First Interstate Bank in XXXX Montana. His phone # is XXXX. There contention is that they corrected the mistake on the credit report and no damage was done to either myself or my wife 's credit??!! My daughter in law is a XXXX XXXX and XXXX XXXX of a large bank and she suggested that contacting this bureau was going to give me the satisfaction we need to settle this. I have letters that I have sent to XXXX XXXX and letters he has sent me back with absolutely no responsibility on their part. I was in the process of buying a new truck, and because of the misrepresented credit reporting, my rate that was for $ 2.49 % went to 4.99 %. This is just one problem First Interstate has caused me because of the major error on their part. I am seeking damages in the amount of {$40000.00} to get this settled and our score up and above where it was in XXXX of 2019. We never bought anything, took out loans, did anything to hurt the mortgage process as per out broker XXXX XXXX who can be reached at XXXX. She has been a big help in getting mortgage to close even with the situation ( we had paid off almost {$35000.00} in debt to get the loan approved and rise our fico scores which it did ). I don't think that banks even though it was a mistake should not accept responsibility of damaging a persons credit and then taking not accountability for doing such a thing. XXXX XXXX contents that there false reporting had know effect on our credit and they are not responsible. The damage is done and now they must face reality!! I have documents and letters if needed to submit by fax if needed. Help, These guys need to make things right. Sincerely, XXXX and XXXX XXXX
09/07/2022	Yes	Mortgage VA mortgage	Closing on a mortgage	GA 30248	Web	Servicemember
Great Western Bank ( GWB ) did on XX/XX/2003, had delivered and record a Deed of Trust ( DOT ) after the fact that they had already been paid in full by XXXX XXXXXXXX Bank ( XXXX ) on XX/XX/2003 as the Mortgage Note was endorsed by GWB when the sale took place. As GWB had between XX/XX/2003 through XX/XX/2003, to have delivered and record the DOT, however, after that day on XX/XX/2003, GWB was no longer owed a debt by me and was not the " holder in due course '' and could not place a lien against the property. Violation of State of Nebraska XXXX occurred when GWB had the DOT recorded and at some point after selling the mortgage loan debt that was transferred to XXXX and in the Mortgage Electronic Registration Systems ( MERS ) which only begins when a valid recording of the DOT has been delivered and recorded at the local register office, and in this case that is XXXX XXXX XXXX XXXX XXXX Office , however, as GWB did realize that they had not recorded the DOT as they imputed the information into the MERS system on XX/XX/2003, that they were transferring the " Title '' inside MERS performing Transfer Beneficial Rights-Option 1, stating the transfer took place on XX/XX/2003, when in fact on XX/XX/2003 the DOT had not yet been delivered and recorded. On XX/XX/2003, the mortgage loan was accepted into XXXX 's XXXX XXXX XXXX which as a requirement of the XXXX pooling the DOT and all assignments are required in the file as with the UCC3 procedure of endorsing the Mortgage Note in blank and transferring it to XXXX making XXXX the owner of the Mortgage Note, but because XXXX can not and does not purchase the Mortgage loan debt, it is not entitled repayment of the debt, but by being in possession of the Mortgage Note it stop all action on the loan because XXXX does not have the ability to act as they don't own the Mortgage Note. GWB now removed from the Mortgage contract and XXXX having already taken possession of the endorsed Mortgage Note and XXXX endorsing in blank the Mortgage Note and acting as the custodian of records for XXXX without having a recorded DOT because one has not been delivered until XX/XX/2003, when in fact neither GWB or XXXX could have delivered and recorded a DOT or assignment of DOT because XXXX is owner of the Mortgage Note, but itself can not record a DOT due to the fact that they are not owed a debt as they are not authorized by US Congress to buy or sell a Mortgage loan and are not a originator of any loans. GWB could not deliver and record a DOT against my property as they were not owe a debt after XX/XX/2003! The Mortgage loan is a non-secure debt as a valid DOT was not recorded by GWB. Why did GWB not inform XXXX XXXX that a sale of the debt occurred on XX/XX/2003? Because of the fact it would have alerted the register that GWB was not the party to be recording the DOT after XX/XX/2003, and would have been XXXX who from XX/XX/2003 until XX/XX/2003 to be the one that needed to record a DOT signed by me giving XXXX the authorization to record, and after XX/XX/2003, there not ability to record a DOT due to the fact the loan been accepted into the XXXX XXXX XXXX XXXX pooling.
12/23/2022	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	SD 577XX	Web
First Interstate Bank ( " Lender '' ) approved the loan and disbursed the funds after viewing all application info and insurance cards, which were required to be submitted. A few months later, Lender sent letters via unregistered mail advising that updates needed to be made to the insurance deductible ( lowered from {$2000.00} to {$1000.00} ). Those letters were not received as our mail was on hold and we were out of town. No additional use of our contact information was made - Lender has both an email address and TWO phone numbers at which we can be reached. Instead of trying to actually reach us, or even trying to confirm in any way that we had received the letters, Lender very quietly added {$10000.00} to our loan on XX/XX/22. No notice was sent of this whatsoever. A month later, when one of our credit reporting systems picked up that our balance on the loan has INCREASED, we were very surprised to see that the XXXX $ XXXX had been added to our balance. We called the Lender and learned that this is an " insurance premium '' for insurance with the {$1000.00} deductible covering the life of the loan- but we have 67 out of 72 months left and we have already updated the deductible. We have now discovered that the payee for the insurance that we are paying $ XXXX for is the Lender, that they are charging us interest on the insurance premium they are charging almost 6 years in advance, and that THE LENDER EARNS A COMMISSION ON THE INSURANCE POLICY they scammed us into. I believe this is the definition of a racket. Furthermore, since the loan term did not change and the balance has increased, our loan payment has increased but we were never given notice of this, not even when we were on the phone with the lender discussing this very topic. Lende withheld material information that would certainly lead to us making an insufficient payment next month, leading to more fees and additional credit score impact. This is a very shady practice and I'm sure it makes First Interstate Bank a lot of money at the expense of well-menaing people everywhere who, like us, always pay their bills and choose to do the right thing whenever there is awareness. We've already updated our insurance. Lender has still not updated our payment amount so we don't even know how much to pay. Lender does not allow autopay or to may larger than usual payments without jumping through many hoops including waiting on hold on the phone for long periods of time. We now see that we have a loan with a shady scammer lender and will be refinancing as soon as possible, but our credit score has already been impacted by this and we face significant financial impact as a result of the additional > $ XXXX dollars added to our loan that we didn't budget for. First Interstate Bank is predatory and failed to inform us when they had the means- the intention was always to charge us this scam fee and earn their extra commission and interest. They had our phone numbers and email address. This is known because they used that contat information to confirm our identities when we called in to find out what was going on with this fee!
04/05/2023	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	WY 827XX	Web	Older American
My Mother 's Trust account of which I am trustee and only legally authorized signer was allowed to have approximately {$40000.00} worth of checks written on it from XX/XX/XXXX ( date written ) of XXXX to XXXX. I reported this when I received the XXXX statement. I was told I had 60 days to report this from receipt of the first statement that showed fraud. When the complaint was addressed I was told I had only 30 days in the state of Wyoming from the date the first statement was available. This would mean that I was requited to do online banking and or contact the bank by phone, guessing when the date would be that it was available as per her response, the date is different each month. My mother was XXXX and did not use a computer. I rarely used the account except to pay for her bills. I feel this was a reach to require this and would like proof of this rule. Additionally, in my research regarding a bank 's duties, there is a level of trust that a customer should be able to feel, based on the bank 's fiduciary duties to ascertain that checks written have been signed by the correct person, signed by the person named as owner of the account and that the information such as title and address on the checks match any previous transactions, however this small bank allowed 11 checks to go through consecutively without noticing any of the red flags, including the fact some of the checks were quite large. My mother 's address was changed on the created checks from her address in Wyoming to an address in XXXX XXXX TX and a complete stranger was allowed to write each check. Additionally I was told different versions of the amount of time required to report.. I reported the day I received the XXXX statement and was not concerned that I did not receive the XXXX statement as I had also received a letter in XXXX saying an account at that same small bank had an incorrect address. ( it did not or I wouldn't have gotten the letter ). The bank 's response was that they apparently did not have client 's information in one database as an excuse as it was " for a different account?? : '' The bank watched my account activity and requested a copy of my POA and Will although this was sent by my Mother 's financial adviser in XXXX, brought in to the XXXX branch physically by me in XXXX and kept by them and requested again. I was told each time, copies were made and put on file but no one seemed to have it. I did send it to the XXXX XXXX in XXXX who scrutinized my use of the account but did not notice 11 Fraudulent checks that were clearly fraudulent went through without notice. The last response stating that I only had 30 days from the random date accessible only online or via phone makes me question, also, if that is also the case in the bank in the state of Montana that I had to contact initially since after several calls to both branches in XXXX, no one answered. l believe the Wyoming banks are branches of the XXXX XXXX.
09/26/2022	Yes	Checking or savings account Checking account	Managing an account Fee problem	SD 573XX	Web
XXXX XXXX I spoke with XXXX XXXX at First Interstate Bank about the service charge on my account. She informed me it was because my balance was not over {$250.00} when the statement cycle ended. Now, Ive made sure that on the XXXX of the month it is over {$250.00}. XXXX XXXX I call First Interstate Bank again as I see that I was charged yet AGAIN another service charge fee. I explained to the CSR on the phone that my account was over {$250.00} on XXXX XXXX and asked why I still got a service charge fee. She didnt know what a statement cycle was and that she had no authority to reverse that fee as she is not a banker. Only a banker was able to do that. I told her I wanted a complaint submitted. As it is not listed on the checking account statement the statement cycle dates. XXXX XXXX XXXX XXXX at First Interstate Bank calls me and I asked her when I called her back in XXXX that she informed me the statement cycle was on the XXXX of the month. She said correct, your statement cycle ends on one of those two days. I asked her why I got another service charge fee when my balance on XXXX XXXX was over {$250.00}? She stated that every day it has to be over {$250.00}, and that on XXXX XXXX it fell to {$240.00} so that was why I got a service charge fee. I asked her if my account is over {$250.00} by the end of the statement cycle, it shouldnt matter as it is over {$250.00}. She said that it did matter regardless. She mentioned I could do a direct deposit to the account but I chose not to do a direct deposit to that account because when I started my new position Great Western Bank was in the middle of merging with First Interstate Bank and it was not fair to the finance department to have to figure out where my paycheck was to go to, just because the banks were merging and it would mess everything up due to routing numbers being changed all over again. I expressed that nothing with this merger seems to be good and that I didnt ever have these problems with Great Western Bank XXXX XXXX said well maybe we are more sticklers with First Interstate Bank than when Great Western Bank. I told her I wanted a complaint filled about this as well. That isnt right. Even XXXX XXXX is not this bad, in my personal opinion.
03/02/2021	Yes	Mortgage Other type of mortgage	Trouble during payment process	SD 577XX	Web
Hello. My ex-husband took out a construction loan ( s ) with First Interstate Bank to build a home ; the property ( which was out of state from our residence ) was valued at XXXX, we borrowed at total of XXXX from the bank, paid another XXXX for it's construction and then ran out of funds. The bank then issued us credit cards to continue to make loan payments. We sold the home for XXXX and were coerced into signing a collateral loan for XXXX on a business property in our home state. We have been trying to obtain our loan file ( containing loan draws - which the bank was directly distributing to the construction company, invoices, receipts, etc. ) from the bank for 5 years. Despite hiring 4 law firms to obtain our loan files - THE BANK HAS REFUSED TO ALLOW US TO VIEW OUR FILES. Recently the bank sent an email to my ex-husband, who gave them permission the release the loan files to current attorney - XXXX XXXX ( XXXX ) XXXX, AGAIN THE BANK HAS NOT RELEASED OUR LOAN FILES. In fact, they have added {$870.00} to the payoff balance of the collateral loan for their legal expenses ( my attorney tells me that this is a violation of South Dakota law ). Should a US bank be permitted to withhold loan file details from the loanee 's inspection? Is the loanee ( who is responsible for paying back the loan ) not the owner of the content of the files? Can the bank unilaterally decide to add their legal fees to a loan payoff? If so can I unilaterally decide to deduct my legal fees from the loan balance? PLEASE assist us in dealing with First Interstate Bank. I realize, that this is a complicated complaint that has unfolded over years and contains hundreds of pages of documents, letters, and correspondence - I am incredibly frustrated trying to deal with First Interstate Bank - they have been unwilling to negotiate with us. I am attaching 8 documents ( the 2 original loan contracts, 4 collateral loan documents, email stating that they would release loan files to MrXXXX XXXX, and email where bank 's legal fees were added to our loan ) to get you started into understanding what has occurred. Please call me and Mr. XXXX for more details and to answer any questions you may have. Thank you.
05/14/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
I have contacted XXXX multiple times through dispute letters, and First Interstate Bank has had them verified with incorrect and missing information. I will attach a copy of 2 accounts reported by XXXX and verified by First Interstate Bank. These accounts both have the same account number. I only remember 1 account, since I would not not need a 2nd account with the same credit limit, both are joint. This is an error on First Interest Bank reporting 2 accounts with the same account number. I contacted First Interstate bank and asked them for a copy of the payment history I was told First Interstate Bank that they did not have any reports for this account number. The account number as reported by XXXX XXXX .... FIRST INTERSTATE BANK This was reported by XXXX Report # XXXX for XX/XX/XXXX. the only difference was one account was reported as opening XX/XX/XXXX and the other account opening XXXX of XXXX since there is no other way to see any difference i will use the date opened. The XX/XX/XXXX- has Terms Not Report INACCURATE, Monthly Payment Not Reported INCOMPLETE, Recent Balance Not Reported, This account shows an open date from XX/XX/XXXX and closed XXXX XXXX ( 4 Year 1 month ) The payments history shows only XXXX payment periods. Yet when I asked for a payment history from FIRST INTERSTATE BANK could not provide a payment statement. The second account with the same number which was opened XX/XX/XXXX shows Terms for ( 1 months )??????? There are 12 months reported on the payment history. The 2nd account with same number has an opened date of XX/XX/XXXX This account shows closed XX/XX/XXXX. How can an account be closed before it was opened INACCURATE??????? On this same account information such as monthly payment and Recent Balance are not report INCOMPLETE, This was verified by FIRSTINTERSTATE BANK. There are so many mistakes on this report from XXXX that have been verified by FIRST INTERSTATE Bank. FCRA Section 609 and 611 require creditors and credit reporting companies to provide accurate information on credit reports. If accurate information can not be provided then the account is to be deleted.
05/14/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
I have contacted XXXX multiple times through dispute letters, and First Interstate Bank has had them verified with incorrect and missing information. I will attach a copy of 2 accounts reported by XXXX and verified by First Interstate Bank. These accounts both have the same account number. I only remember 1 account, since I would not not need a 2nd account with the same credit limit, both are joint. This is an error on First Interest Bank reporting 2 accounts with the same account number. I contacted First Interstate bank and asked them for a copy of the payment history I was told First Interstate Bank that they did not have any reports for this account number. The account number as reported by XXXX XXXX .... FIRST INTERSTATE BANK This was reported by XXXX Report # XXXX for XX/XX/XXXX. the only difference was one account was reported as opening XX/XX/XXXX and the other account opening XXXX of XXXX since there is no other way to see any difference i will use the date opened. The XX/XX/XXXX- has Terms Not Report INACCURATE, Monthly Payment Not Reported INCOMPLETE, Recent Balance Not Reported, This account shows an open date from XX/XX/XXXX and closed XXXX XXXX ( 4 Year 1 month ) The payments history shows only 12 payment periods. Yet when I asked for a payment history from FIRST INTERSTATE BANK could not provide a payment statement. The second account with the same number which was opened XX/XX/XXXX shows Terms for ( 1 months )??????? There are 12 months reported on the payment history. The 2nd account with same number has an opened date of XX/XX/XXXX This account shows closed XX/XX/XXXX. How can an account be closed before it was opened INACCURATE??????? On this same account information such as monthly payment and Recent Balance are not report INCOMPLETE, This was verified by FIRSTINTERSTATE BANK. There are so many mistakes on this report from XXXX that have been verified by FIRST INTERSTATE Bank. FCRA Section 609 and 611 require creditors and credit reporting companies to provide accurate information on credit reports. If accurate information can not be provided then the account is to be deleted.
04/10/2020	No	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Other problem	IA 50266	Web
I opened my {$1000.00} limit credit card with the bank in XXXX of XXXX. In XXXX of XXXX I received a call that my card had been shut down due to a merchant compromise that included my card information. The rep informed me that they would mail me a new card. Due to having reached my limit on the existing card I did not activate the new card. I had given my old card to my ex spouse because I thought the card had been closed. My ex spouse needed a card on file for an account and that was one I thought could be used without making charges. Over the span until XXXX of XXXX, transactions were still allowed to be processed on the card. I later found, after the account was closed out that this card was also my default card for mobile payments and I had initiated transactions as well had my ex spouse. By XXXX the account had over {$11000.00} dollars due. While discussing this situation with the bank I was accused of credit card fraud by deliberately making NSF payments. This is not the case, as their online banking system allows for payments to be canceled after initiated. I had initiated a minimum payment to the card on XX/XX/XXXX. I promptly canceled the payment within minutes due to the amount being much higher that I usually pay and submitted a payment for my usual amount. That is when I noticed the balance. I attempted to call the company to get my account closed, but I was informed it already was. I thought nothing of it and continued making payments as I had before. In XXXX I received a letter that my account had been closed due to NSF payments being made. This, again I thought nothing of, because the account to my knowledge was already closed. When I visited Montana, I brought the card with me and made a transaction using the physical card as an experiment. I presented the receipt to the banker and informed them of the situation. I was informed that there was nothing that could be done about the credit reporting and that I would need to continue to make payments of 3 % of the principal balance going forward.
01/23/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	MT 590XX	Web
had multiple items clear my checking account that had no available funds or overdraft protection called the bank on XXXX XXXX XXXX and spoke with XXXX in the call center who was unable to explain how the items were cleared causing a negative checking balance as well as multiple overdraft charges these are items that i did not authorize and have never been paid in the past when using only a debit card since XXXX was unable to explain to me she transferred me to XXXX at the XXXX branch who told me those funds would clear since i authorized the payment i asked how the funds would clear since i didnt authorize the bank to clear them and now i am stuck with almost XXXX XXXX dollars in overdraft fees on top of the items that clear putting my account at over XXXX XXXX dollars in the negative again she couldn't explain just asked me if i was interested in an overdraft account which i advised i was not i just wanted to know how the funds cleared and she kept asking me if i was authorizing the overdraft fees which made me laugh because why would i finally i explained my frustration and asked for the overdraft fees to be returned and she told me since the items were paid i owed the fees then told me i do have an overdraft of XXXX XXXX dollars but couldnt tell me when i signed up for it i have had a good account and only use it for personal transactions but i feel that once again no one is able to explain after i have not had any incidences on my checking account for some time XXXX could only go back to XXXX where a gas station charge was made and the following day a deposit was made so no overdraft charge was made she explained the overdraft charges i received last week were due to the account not having a balance and in the negative for a few days i told her i knew that thats why i am calling but not getting anyone to tell me how it happened i am hoping this gets to the correct person because i have tried to handle this directly with the bank before making this complaint
05/14/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
This complaint is in regards to XXXX credit Report # XXXX Dated XX/XX/XXXX. First Interstate Bank Account # XXXX. I have contacted the creditor and the consumer reporting companies through multiple dispute letters. The creditor and consumer credit reporting companies blame each other for not be able to correct errors in my Credit report. I have, sent in dispute letters, many times, I have contacted XXXX, XXXX, XXXX, and XXXX, and First interstate Bank has verified the information on each of the credit reports. I will attach a copy of a document from XXXX showing the account and a copy of the loan history from First Interstate Bank. The reporting document from XXXX shows that account number XXXX First Interstate Bank was discharged through bankruptcy XX/XX/XXXX, This First Interstate account was for {$24000.00}. This account was REAFFIMED and paid in full ( XXXX Error ) INACCURATE. The Payment History on the XXXX credit report stops XX/XX/XXXX WRONG. Please look at the loan history ( second attachment ) you will see that the loan was paid through XX/XX/XXXX ( XXXX Error ) the payment history date ( XXXX ) are INCORRECT. While this loan covers XXXX years the " Terms '' on the XXXX report shows NOT REPORTED ( XXXX Error ) INCOMPLETE. The " High balance '' is NOT REPORTED ( XXXX Error ) MISSING DATA the " Recent balance '' are NOT REPORTED ( XXXX Error ) MISSING DATA and The " Monthly Payment '' is NOT REPORTED ( XXXX Error ) MISSING DATA. These errors from First Interstate Bank are also in XXXX, XXXX, XXXX, and XXXX. By Law FCRA Section 609 and 611 require that consumer credit reports are to be accurate and complete if information is not accurate then the account is to be delete. By examining the attached First Interstate Bank statement you can see that the information on the XXXX report is very INCORRECT, Important Data has been left out. This credit report is not accurate and is incomplete.
05/10/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
I have contacted through dispute letter and vocal communication multiple times, both First Interstate Bank and XXXX. both blame each other for being unable to remove errors or delete incorrect accounts. First Interstate Bank has verified dispute letters even though the information was incorrect, inaccurate, or incomplete. The information I am using is from an XXXX report which has been verified by First Interstate Bank. The XXXX Report is dated XX/XX/XXXX. The Confirmation # XXXX. The account from First Interstate Bank reported in the XXXX report is Account XXXX is XXXX. I contacted First Interstate Bank to obtain a payment history, they were unable to find the account or its history. The account was opened XX/XX/XXXX ( 11 years ago ). There are many errors on this account. The account is missing High Credit and is blank ( Error 1 ). The Credit Limit is also blank and missing information ( Error 2 ). The Terms Duration is missing information and blank ( Error 3 ). The Months Revd is XXXX which for this loan is Incorrect ( Error 4 ). Amount Past Due is blank and missing information ( Error 5 ). The Date of Last Activity is Reported as XX/XX/XXXX, This is Incorrect The date of Last Payment is XX/XX/XXXX ( 34 months later ) ( Error XXXX ). The Actual Payment Amount is Missing ( Error 7 ). The XXXX XXXX information is missing ( Error 8 ). Date of XXXX Delinquency is blank ( Error 9 ). Date XXXX XXXX XXXX reported is missing information ( Error 10 ). This account according to First Interstate Bank was opened XX/XX/XXXX with the last payment reported XXXX ( 7 years later ), Yet there is no payment history. The payment history is missing ( Error 11 ). by law FCRA Sections 609 and 611 require creditors and credit reporting companies to report information accurately and correctly. Ifthey can not the account is to be deleted from the consumers report. This report has many mistakes.
05/10/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
I have contacted through dispute letter and vocal communication multiple times, both First Interstate Bank and XXXX. both blame each other for being unable to remove errors or delete incorrect accounts. First Interstate Bank has verified dispute letters even though the information was incorrect, inaccurate, or incomplete. The information I am using is from an XXXX report which has been verified by First Interstate Bank. The XXXX Report is dated XX/XX/XXXX. The Confirmation # XXXX. The account from First Interstate Bank reported in the XXXX report is Account Number is XXXX. I contacted First Interstate Bank to obtain a payment history, they were unable to find the account or its history. The account was opened XX/XX/XXXX ( 11 years ago ). There are many errors on this account. The account is missing High Credit and is blank ( Error 1 ). The Credit Limit is also blank and missing information ( Error 2 ). The Terms Duration is missing information and blank ( Error 3 ). The Months Revd is XXXX which for this loan is Incorrect ( Error 4 ). Amount Past Due is blank and missing information ( Error 5 ). The Date of Last Activity is Reported as XX/XX/XXXX, This is Incorrect The date of Last Payment is XX/XX/XXXX ( 34 months later ) ( Error 6 ). The Actual Payment Amount is Missing ( Error 7 ). The Scheduled Payment information is missing ( Error 8 ). Date of 1st Delinquency is blank ( Error 9 ). Date XXXX XXXX 1st reported is missing information ( Error 10 ). This account according to First Interstate Bank was opened XX/XX/XXXX with the last payment reported XXXX ( 7 years later ), Yet there is no payment history. The payment history is missing ( Error 11 ). by law FCRA Sections 609 and 611 require creditors and credit reporting companies to report information accurately and correctly. The account is to be deleted from the consumers report. This report has many mistakes.
05/08/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
I have contacted both First Interstate Bank and XXXX to remove errors in my credit report many times and they will not remove this account from my credit report. First Interstate Bank has verified this as being correct. This account is Account Number as it appears on my XXXX Credit File dated XX/XX/XXXX Confirmation # XXXX, XXXX FIBANK XXXX XXXX XXXXXXXX XXXX MT XXXX : XXXX. The Opening Date on this report shows XX/XX/XXXX. I filed XXXX XXXX XX/XX/XXXX. I did not open this account. ( Error 1 ) Date of Last Reported Update was XX/XX/XXXX ( Error 2 ). There was no loan made with First Interstate Bank ( Error 3 ). This was 24 days after the XXXX XXXX was filed. FIB claims this was charged off ( Error 4 ). Months Revd XXXX This was not a 6 years loan ( Error 5 ) .Activity Designator Paid and Closed, If this was Paid off was was it a charge off ( Error 6 ) Account History shows payments starting XX/XX/XXXX to XX/XX/XXXX Date of last payment was XX/XX/XXXX - 4 months of difference?????? ( Error 7 ). Date of 1st Delinquency XX/XX/XXXX - Date Maj Del. 1st Reported XXXX/XXXX This is 6 years LATER ( Error 8 ). High Credit Limit - Missing Information ( Error 9 ) Credit Limit - Missing Information ( Error 10 ) Terms Duration - Missing Information ( Error 11 ) Actual Payment Amount - Missing Information ( Error 12 ) Balance Amount - Missing Information {$0.00} ( Error 13 ) Scheduled Payment Amount - Missing Information ( Error 14 ) Date of Last activity - XXXX Incorrect - ( Error 15 ) Charge off Amount {$0.00} - If this account was multiple years old and charged off why is this amount {$0.00}? ( Error 16 ). This account has been verified by First Interstate Bank. By law FCRA section 609 and 611 requires First Interstate Bank and XXXX to report information accurately or remove the account from my credit report. 16 Errors are visible.
05/14/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
This complaint is in regards to XXXX credit Report # XXXX Dated XX/XX/XXXX. First Interstate Bank Account # XXXX. I have contacted the credit reporting companies through multiple dispute letters. I have contacted the creditor and each have blamed each other for not be able to correct errors in my Credit report. I have, by dispute letter, many times, contacted XXXX, XXXX, XXXX, and XXXX, First interstate Bank has verified the information on each of the creiit reports. I will attach a copy of a document from XXXX showing the account and a copy of the loan history from First Interstate Bank. The reporting document from XXXX shows that account number XXXX First Interstate Bank was discharged through bankruptcy XX/XX/XXXX, This First Interstate account was for {$24000.00}. This account was REAFFIMED and paid in full ( 1st Error ) INACCURATE. The Payment History on the XXXX credit report stops XX/XX/XXXX WRONG. Please look at the loan history ( second attachment ) you will see that the loan was paid through XX/XX/XXXX ( 2nd Error ) Credit report dares are INCORRECT. While this loan covers 7 years the " Terms '' on the XXXX report shows NOT REPORT ( 3rd Error ) INCOMPLETE. The " High balance '' is NOT REPORTED ( 4th Error ) MISSING DATA the " Recent balance '' are NOT REPORTED ( 5th Error ) MISSING DATA and The " Monthly Payment '' is NOT REPORTED ( 6th Error ) MISSING DATA. These errors from First Interstate Bank are also in XXXX, XXXX, XXXX, and XXXX. By Law FCRA Section 609 and 611 require that consumer credit reports are to be accurate and complete if information is not accurate then the account is to be delete. By examining the attached First Interstate Bank statement you can see that the information on the XXXX report is very INCORRECT, Important Data has been left out. This credit report is not accurate and is incomplete.
05/08/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
I have contacted both First Interstate Bank and XXXX to remove errors in my credit report many times and they will not remove this account from my credit report. First Interstate Bank has verified this as being correct. This account is Account Number as it appears on my XXXX XXXX XXXX dated XX/XX/XXXX Confirmation # XXXX, XXXX FIBANK XXXX XXXX XXXX XXXX MT XXXX : XXXX. The Opening Date on this report shows XX/XX/XXXX. I filed XXXXXXXX XXXX XX/XX/XXXX. I did not open this account. ( Error 1 ) Date of Last Reported Update was XX/XX/XXXX ( Error 2 ). There was no loan made with First Interstate Bank ( Error 3 ). This was 24 days after the XXXX XXXX was filed. FIB claims this was charged off ( Error 4 ). Months XXXX XXXXXXXX This was not a 6 years loan ( Error 5 ) XXXX XXXX Paid and Closed, If this was Paid off was was it a charge off ( Error 6 ) Account History shows payments starting XX/XX/XXXX to XX/XX/XXXX Date of last payment was XX/XX/XXXX - 4 months of difference?????? ( Error 7 ). Date of 1st Delinquency XX/XX/XXXX - Date XXXX XXXX. XXXX Reported XXXX/XXXX This is 6 years LATER ( Error 8 ). High Credit Limit - Missing Information ( Error 9 ) Credit Limit - Missing Information ( Error 10 ) Terms Duration - Missing Information ( Error 11 ) Actual Payment Amount - Missing Information ( Error 12 ) Balance Amount - Missing Information {$0.00} ( Error 13 ) Scheduled Payment Amount - Missing Information ( Error 14 ) Date of Last activity - XXXX Incorrect - ( Error 15 ) Charge off Amount {$0.00} - If this account was multiple years old and charged off why is this amount {$0.00}? ( Error 16 ). This account has been verified by First Interstate Bank. By law FCRA section 609 and 611 requires First Interstate Bank and XXXX to report information accurately or remove the account from my credit report. 16 Errors are visible.
05/10/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
I have contacted through dispute letter and vocal communication multiple times, both First Interstate Bank and XXXX. both blame each other for being unable to remove errors or delete incorrect accounts. First Interstate Bank has verified dispute letters even though the information was incorrect, inaccurate, or incomplete. The information I am using is from an XXXX report which has been verified by First Interstate Bank. The XXXX Report is dated XX/XX/XXXX. The Confirmation XXXX XXXXXXXX. The account from First Interstate Bank reported in the XXXX report is Account XXXX is XXXX. I contacted First Interstate Bank to obtain a payment history, they were unable to find the account or its history. The account was opened XX/XX/XXXX. There are many errors on this account. The Credit Limit is also blank and missing information ( Error 1 ). The Months Revd is XXXX which for this loan is Incorrect ( Error 2 ). XXXX XXXX XXXX is blank and missing information ( Error 3 ). The Date of Last Activity is Reported as XX/XX/XXXX, this is Incorrect ( Error 4 ). The date of XXXX XXXX XX/XX/XXXX is also incorrect ( Error 5 ). The Actual Payment Amount is Missing ( Error 6 ). The Scheduled Payment information is missing ( Error 7 ). Date of 1st Delinquency is blank ( Error 8 ). Date XXXX XXXX XXXX reported is missing information ( Error 9 ). This account according to First Interstate Bank was opened XX/XX/XXXX with the last payment reported XXXX ( 2 years later ), Yet there is no payment history. The payment history is missing ( Error 10 ). by law FCRA Sections 609 and 611 require creditors and credit reporting companies to report information accurately and correctly. The account is to be deleted from the consumers report. This report has many mistakes.
05/10/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
I have contacted through dispute letter and vocal communication multiple times, both First Interstate Bank and XXXX. both blame each other for being unable to remove errors or delete incorrect accounts. First Interstate Bank has verified dispute letters even though the information was incorrect, inaccurate, or incomplete. The information I am using is from an XXXX report which has been verified by First Interstate Bank. The XXXX Report is dated XX/XX/XXXX. The Confirmation # XXXX. The account from First Interstate Bank reported in the XXXX report is Account Number is XXXX. I contacted First Interstate Bank to obtain a payment history, they were unable to find the account or its history. The account was opened XX/XX/XXXX. There are many errors on this account. The XXXX XXXX is also blank and missing information ( Error 1 ). The Months Revd is XXXX which for this loan is Incorrect ( Error 2 ). Amount Past Due is blank and missing information ( Error 3 ). The Date of Last Activity is Reported as XX/XX/XXXX, this is Incorrect ( Error 4 ). The date of Last Payment XX/XX/XXXX is also incorrect ( Error 5 ). The Actual Payment Amount is Missing ( Error 6 ). The Scheduled Payment information is missing ( Error 7 ). Date of 1st Delinquency is blank ( Error 8 ). Date XXXX XXXX XXXX reported is missing information ( Error 9 ). This account according to First Interstate Bank was opened XX/XX/XXXX with the last payment reported XXXX ( 2 years later ), Yet there is no payment history. The payment history is missing ( Error 10 ). by law FCRA Sections 609 and 611 require creditors and credit reporting companies to report information accurately and correctly. The account is to be deleted from the consumers report. This report has many mistakes.
05/15/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
Multiple times, through Dispute letters, I have tried to fix the incorrect information on this account, with XXXX Credit Reporting company. XXXX then would contact First Interstate Bank and the account would come back with the incorrect dates, incomplete information, and missing data and was verified accurate by First Interstate Bank. Leaving the Report INACCURATE. The Account information for this complaint is taken from an XXXX credit report # XXXX for XX/XX/XXXX. The account is XXXX .... This is a joint account with my spouse. I will attach documents that XXXX provided. I contacted First Interstate Bank and requested documents about payment history or statements related to this account they informed that none were available and would not provide any documents. When you examine the account information from XXXX you will find that the Date Opened is XXXX XXXX. The Payment history ends XX/XX/XXXX. The Payment history is missing 12 months of payments making this report ( INACCURATE ). The Monthly payment ( NOT REPORTED ) missing information making this report ( INACCURATE ). Upon examining the provided XXXX document you will find the High balance as ( NOT REPORTED ) making the report ( INACCURATE ). Recent Balance is ( NOT REPORTED ) making the report ( INACCURATE ). The Payment history has been left showing a few months of an account which was active for 19 months making this report ( INACCURATE ). By Law FCRA sections 609 and 611 require thar Creditors and Reporting agencies provide accurate reporting of accounts. Should they not do so the account will be delete. There are many Errors on this Experian Credit Report which have been VERIFIED as accurate by First Interstate Bank.
05/15/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
Multiple times, through Dispute letters, I have tried to fix the incorrect information on this account, with XXXX XXXX XXXX XXXX. XXXX then would contact First Interstate Bank and the account would come back with the incorrect dates, incomplete information, and missing data and was verified accurate by First Interstate Bank. Leaving the Report INACCURATE. The Account information for this complaint is taken from an XXXX credit report # XXXX for XX/XX/XXXX. The account is XXXX .... This is a joint account with my spouse. I will attach documents that XXXX provided. I contacted First Interstate Bank and requested documents about payment history or statements related to this account they informed that none were available and would not provide any documents. When you examine the account information from XXXX you will find that the Date Opened is XXXX XXXX. The Payment history ends XX/XX/XXXX. The Payment history is missing 12 months of payments making this report ( INACCURATE ). The Monthly payment ( NOT REPORTED ) missing information making this report ( INACCURATE ). Upon examining the provided XXXX document you will find the High balance as ( NOT REPORTED ) making the report ( INACCURATE ). Recent Balance is ( NOT REPORTED ) making the report ( INACCURATE ). The Payment history has been left showing a few months of an account which was active for 19 months making this report ( INACCURATE ). By Law FCRA sections 609 and 611 require thar Creditors and Reporting agencies provide accurate reporting of accounts. Should they not do so the account will be delete. There are many Errors on this XXXX Credit Report which have been VERIFIED as accurate by First Interstate Bank.
05/15/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
Multiple times, through Dispute letters, I have tried to fix the incorrect information on this account, with XXXX Credit Reporting company. XXXX then would contact First Interstate Bank and the account would come back with the incorrect dates, incomplete information, and missing data and was verified accurate by First Interstate Bank. Leaving the Report INACCURATE. The Account information for this complaint is taken from an XXXX credit report # XXXX for XX/XX/XXXX. The account is XXXX. This is a joint account with my spouse. I will attach 3 documents that First Interstate Bank and XXXX provided. When you examine the documents you will find that the Date Opened is incorrect This account date is taken from the provided documents and is recorded as being opened XX/XX/XXXX ( Error 1 ). Upon examining these documents you will see many months of activity. Terms ( 1 Months )????? what does this mean ( Error 2 ). Monthly payment ( NOT REPORTED ) missing information ( INACCURATE ) ( Error 3 ). Upon examining the provided documents is you will find a credit limit. The XXXX Report shows the Credit Limit is labeled ( NOT REPORTED ) making the report ( INACCURATE ) ( Error 4 ). Upon examining the documents you will find the High balance is ( INCORRECT ) ( Error 5 ). Recent Balance is ( NOT REPORTED ) ( Error 6 ). The payment history has been left blank ( INACCURATE ) ( Error 7 ). By Law FCRA sections 609 and 611 require thar Creditors and Reporting agencies provide accurate reporting of accounts. Should they not do so the account will be delete. There are many Errors on this XXXX Credit Report which have been VERIFIED as accurate by First Interstate Bank.
05/15/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
Multiple times, through Dispute letters, I have tried to fix the incorrect information on this account, with XXXX XXXX XXXX XXXX. XXXX then would contact First Interstate Bank and the account would come back with the incorrect dates, incomplete information, and missing data and was verified accurate by First Interstate Bank. Leaving the Report INACCURATE. The Account information for this complaint is taken from an XXXX credit report # XXXX for XX/XX/XXXX. The account is XXXX. This is a joint account with my spouse. I will attach 3 documents that First Interstate Bank and XXXX provided. When you examine the documents you will find that the Date Opened is incorrect This account date is taken from the provided documents and is recorded as being opened XX/XX/XXXX ( Error 1 ). Upon examining these documents you will see many months of activity. Terms ( 1 Months )????? what does this mean ( Error 2 ). Monthly payment ( NOT REPORTED ) missing information ( INACCURATE ) ( Error 3 ). Upon examining the provided documents is you will find a credit limit. The XXXX Report shows the Credit Limit is labeled ( NOT REPORTED ) making the report ( INACCURATE ) ( Error 4 ). Upon examining the documents you will find the High balance is ( INCORRECT ) ( Error 5 ). Recent Balance is ( NOT REPORTED ) ( Error 6 ). The payment history has been left blank ( INACCURATE ) ( Error 7 ). By Law FCRA sections 609 and 611 require thar Creditors and Reporting agencies provide accurate reporting of accounts. Should they not do so the account will be delete. There are many Errors on this XXXX Credit Report which have been VERIFIED as accurate by First Interstate Bank.
01/18/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	WY 827XX	Web	Older American
On XX/XX/2022 a check was written on the XXXX account in which I am in charge of. The check was fraudulent and approximately 12 more checks were written in large amounts up to XXXX per check for an approximate total of {$40000.00}. I contacted the bank both in person and via phone, and filed a police report on the exact day I discovered this when I received my statement showing these checks that had clearly been manufactured with incorrect address and title, signed and written by an stranger when I am the only signer allowed on this account and the only person allowed to do any business of this account. I was told I had 60 days from the receipt of the first statement showing fraud to report and receive the stolen money from First Interstate, XXXX, WY. I was well within that time as I reported on XXXX XXXX 30 days from when I should have received my first statement showing fraud. I received a letter showing my address needed verified rather than a statement for XXXX. All the checks went through the bank with no question and most were clearly cashed by a XXXX XXXX XXXX XXXX in VA. Approximately XXXX was returned after about 2 weeks and no other updates have been made. I've had 2 other banks tell me First Interstate should've returned the money to my account, by law, within 48 hours, but I have still not received the remainder that is missing. I've emailed and called and am still missing approximately {$20000.00}. Please help. I was also told this my be a case of elder abuse as I was told that I should've banked online and would have discovered this sooner.. I am not comfortable with online banking and am over XXXX. Please help!!
09/29/2021	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	MT 594XX	Web
On XX/XX/XXXX, I bought a used vehicle and financed it through First Interstate Bank ( XXXX, MT ). I was unable to actually pick the vehicle up until XX/XX/XXXX due to inclement weather and schedule conflicts. I live 2.5 hours away on the other side of the XXXX XXXX. from the dealership. During that time, the vehicle sat on the dealership 's lot and did not move. On XX/XX/XXXX, I was finally able to pick up my vehicle. On XX/XX/XXXX, I had my truck insured for the ride home and for the next year, etc via the insurance company I use for all of my vehicles. When I got my statement from First Interstate Bank, it stated that I was past due on my payment even though I had autopay set up. Here, it turns out, they had imposed a forced insurance coverage charge on my truck for the time it sat on the dealership lot from XX/XX/XXXX to XX/XX/XXXX ( 41 days ) at a cost of {$780.00}. The insurance company they used was XXXX XXXX XXXX XXXX XXXX XXXX. I received no notification that I had insurance on my truck while it sat. There was no declarations page sent, no indication of any kind of the type of coverage I had, no app on my phone to use... nothing. As it can be seen on the attached document, the coverage wasn't even issued until XX/XX/XXXX. After many phone conversations with First Interstate, XXXX XXXX XXXX, and the dealership ; First Interstate wouldn't budge. They are still charging me {$68.00} a month for twelve months ( a total of {$810.00} ) for 41 days of insurance coverage. That's $ XXXX ( $ XXXX = XXXX ) or, realistically, $ XXXX ( $ XXXX = XXXX ). That is an exorbitant amount for coverage.
05/09/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
I have sent many Disputes to XXXX concerning an account with First Interstate Bank, First Interstate Bank has always verified information about this account. I have contacted First Interstate State Bank to request a Payment History and First Interstate Bank was unable to provide a Payment History for this Account, they could not find the account. The account information is taken from an XXXX credit report dated XX/XX/XXXX, XXXX Confirmation number is XXXX. The account number in question is XXXX from FIBANK XXXX XXXX XXXXXXXX XXXX MT XXXX : XXXX. According to the report from XXXX the account was opened XX/XX/XXXX. The Terms Duration is left blank with no information ( Error 1 ). Months Revd is 99 This is incorrect ( Error 2 ). Amount Past Due is left blank ( Error 3 ). Actual Payment amount is left Blank - incomplete ( Error 4 ). Scheduled Payment Amount left blank inaccurate ( Error 5 ). Date of last activity was XX/XX/XXXX, Date of Last Payment was XX/XX/XXXX how can you have a payment after what is supposed to be the last activity a month later - incorrect information ( Error 6 ). This account was opened from XX/XX/XXXX with the last payment showing as XX/XX/XXXX. How can an account that was open 4 years and 1 month have a reported Account History with only 2 months - XX/XX/XXXX and XX/XX/XXXX showing ( Error 7 ). By law FCRA, Section 609 and 611, First Interstate Bank and XXXX are required to report information accurately. Information is incorrect, missing, inaccurate from both companies.
05/09/2023	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember
I have sent many Disputes to XXXX concerning an account with First Interstate Bank, First Interstate Bank has always verified information about this account. I have contacted First Interstate State Bank to request a Payment History and First Interstate Bank was unable to provide a Payment History for this Account, they could not find the account. The account information is taken from an XXXX credit report dated XX/XX/XXXX, XXXX Confirmation number is XXXX. The account number in question is XXXX from FIBANK XXXX XXXX XXXX XXXX MT XXXX : XXXX. According to the report from XXXX the account was opened XX/XX/XXXX. The Terms Duration is left blank with no information ( Error 1 ). Months Revd is 99 This is incorrect ( Error 2 ). Amount Past Due is left blank ( Error 3 ). Actual Payment amount is left Blank - incomplete ( Error 4 ). Scheduled Payment Amount left blank inaccurate ( Error 5 ). Date of last activity was XX/XX/XXXX, Date of Last Payment was XX/XX/XXXX how can you have a payment after what is supposed to be the last activity a month later - incorrect information ( Error 6 ). This account was opened from XX/XX/XXXX with the last payment showing as XX/XX/XXXX. How can an account that was open 4 years and 1 month have a reported Account History with only 2 months - XX/XX/XXXX and XX/XX/XXXX showing ( Error 7 ). By law FCRA, Section 609 and 611, First Interstate Bank and XXXX are required to report information accurately. Information is incorrect, missing, inaccurate from both companies.
10/15/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Charged too much interest	OR 97477	Web
I am being overcharged interest every month. I am being double charged. I called my card company twice and spoke to XXXX people who said that my rate is XXXX and that is fact. Deal with it. I tried explaining that my purchases were all made under INTRP1 and that I should only be charged that rate, XXXX every month. I was told no, that rate just expired. My rate is XXXX and it just changed. I said that is not correct. I am being charged 2 rates every month. My statements show 2 rates every month with charges All the purchases that I have made per my statements come under the INTRP1 plan. That rate is XXXX. My last purchase was made on XX/XX/27 and came under INTRP1 plan. In XXXX, fraud transactions were put on my card that were not mine. All the fraud transactions were put on the XXXX. I told my card that these are not my transactions and I disputed them. I did not make those transactions. My card was credited back for the transactions but now I am being billed for the XXXX rate every month since the fraud transactions. The XXXX has a variable rate. On my XXXX statement the rate for this plan was XXXX have been billed interest for this plan since XXXX, right after the fraud transactions were billed under this plan. I asked my card to stop billing me interest for the fraud transactions and I was told that is not what is happening. My rate is XXXX. Again, I said that is not right.
02/11/2023	Yes	Mortgage VA mortgage	Trouble during payment process	GA 30248	Web	Servicemember
Great Western Bank ( GWB ) originated my Dept of VA loan on XXXX XXXX XXXX as a result of its correspondent agreement with XXXX XXXX XXXX XXXX XXXX XXXX that the interest rate was guaranteed through this agreement as GWB did not keep these loan on its books. On XXXX XXXX XXXX GWB did sale my loan to XXXX! The Note was endorsed to XXXX upon the sale and GWB had not further financial interest in the mortgage loan that belonged to XXXX who on XX/XX/XXXX, did a blank endorsement of the mortgage Note per XXXX XXXX requirements and relinquished the XXXX performed transferring ownership of the Note. So twice removed from ownership of the Note, GWB did violation Nebraska Statute 76-238 and delivered and record the Deed of Trust ( DOT ) creating a lien when in fact they were not owned a single cent as they been paid in full on XX/XX/XXXX. GWB admits to its failure of providing XXXX with the required titling information in which ownership of the debt can be attached to the property which was not done in this case. GWB after XX/XX/XXXX, never has the legal ability to record a lien against my property. GWB addresses its failure to provide XXXX the correct documentation at XXXX XXXX XXXX XXXX XXXX XXXX in the XXXX XXXX XXXX Limited Power of Attorney ( POA ) created by GWB XXXX XXXX XXXX that was delivered and recorded at XXXX on XX/XX/XXXX.
01/14/2021	Yes	Checking or savings account Checking account	Managing an account Fee problem	WY 82604	Web	Older American
First Interstate Bank is charging my account {$5.00} a month for a service fee. They are not supposed to do this when there is a direct deposit every month. I have contacted them twice and it was supposed to be fixed. Now again in XXXX a {$5.00} fee appears. I have sent letters to the bank and numerous agencies. Your agency has been contacted twice. My complaint # is XXXX. I talked to XXXX by phone and she said now she needs a picture ID, my E-Mail address, phone number, and she asked for my age before she can give me the results. She was courteous. I can not take phone calls on my home phone because it upsets a family member. I prefer to receive mail. The bank said the fee was deducted initially because of the deposit dates. The direct deposit is Social Security. Social Security is the most dependable deposit of funds that there is. If First Interest Bank is deducting funds from all their Social Security customers, they're making a lot of money from people who might not be able to babysit their bank accounts. CFPB needs to look further into this banks fraudulent practices. It's hard to log into an account when there is not a place to so. All the account features are for accounts that already have passwords.
12/15/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	IA 502XX	Web
I took my dad to open a new account We are having trouble with my brother abusing his POA his POA has since been revoked. When we got to the bank an XXXX XXXX offered to help. She asked my dads name and asked who I was. I replied im his daughter. She announced my name XXXX XXXX stuck her hand up in my face and said she wouldnt be opening any accounts for me today. I advised her I was there with my dad. She then told my dad he didnt need to change his account and sent us on our way. When we got home my dad was mad and said he wanted his money and wanted to close his account. So we went back to the bank. He walked up to XXXX at the window and told her to close his account. XXXX come running out of her office waving her arms yelling stop. She would not be closing his account and they were not accepting the revocation of the POA. Seems she has some kind of relationship with my brother. The next morning I woke up to a knock on the door. She had called the police and wanted me arrested for trying to still my dads money. This is just a start to what has happened. I have called the bank twice and no one has ever returned my call
08/21/2019	Yes	Checking or savings account Savings account	Managing an account Fee problem	WA 99352	Web
Savings accounts I opened in XXXX for my then minor sons for their college funds have been charged for monthly service fees for " inactivity ''. I discovered this when trying to withdraw funds for their college. The accounts had {$2000.00} when opened, they now have {$1500.00} and {$780.00}. First Interstate Bank manager XXXX XXXX has offered to refund 9 months ' fees stating " It looks like the accounts went dormant XX/XX/XXXX. This means there was 18 months of charges for each account '', however, I know this is not true since the funds have been untouched by my sons and me except for a withdraw made by one of my sons for approx. {$300.00} in XX/XX/XXXX and a couple of deposit made by me when I could afford it. I am trying to get a printout prior to the 18-month printout I was able to get from a teller in the XXXX XXXX, which was as far back of record they keep at the branch level. In one email Mr. XXXX said he could get the printout further back but they would have to charge me for it. The next email from him ignored the request I had made about getting printouts. I don't think he is being honest with me.
11/08/2017	Yes	Mortgage Conventional home mortgage	Trouble during payment process	SD 57701	Web
We have had this mortgage since XXXX and we have always had an escrow account to pay our taxes and insurance. The mortgagor did not pay the homeowners insurance again. Stating that they did not receive a bill from XXXX. Well according to XXXX they had the address that they have always had which is an address in XXXX XXXX, SD not XXXX, WY. SO when I contacted the mortgage company they told me that it was my fault that they did not receive the insurance bill to pay it. That it was in our mortgage contract that it is our responsibility to make sure that they receive the bill. Now keeping that in mind we have had the same homeowners insurance much longer than we have had this mortgage company. So if they received the bill the last 3 years and paid it ; they should have received the bill this year and paid it. Also the mortgage company says it has 30 days after the due date to ay the bill. That is the biggest lie I have ever heard. That is not the case and XXXX confirmed that. I do not appreciate paying a mortgage company for escrow when they refuse to take responsibility for paying the homeowners insurance.
02/24/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	IA 50501	Web
XXXX XXXX BANK WAS CLOSING MY CHECKING ACCOUNT ON XXXX. ON THAT DAY XXXX PRINTED A CASHIERS CHECK IN THE AMOUNT OF {$4600.00} WHICH WAS MY CLOSING BALANCE AT THAT TIME. XXXX THE BANK MANAGER IN THE DOWNTOWN LOCATION INFORMED HER THAT SHE WAS NOT TO SEND MY CASHIERS CHECK OUT BECAUSE I STILL HAD WITHDRAWLS AND DEPOSITS COMING IN AND OUT OF THE ACCOUNT. ON XXXX THE BANK DEPOSITED MY CASHIERS CHECK OF {$4600.00} AND THEN IMMEDIATLEY FORCED THE {$4600.00} OUT OF THE ACCOUNT. NOW I WAS TOLD THEY DEPOSITED MY CASHIERS CHECK OF {$4600.00} TO COVER TRANSACTIONS COMING OUT OF THE ACCOUNT. NOW IF THE MONEY IS TO COVER TRANSACTIONS WHY WOULD THEY NEED TO FORCE DEBIT THE MONEY OUT, IT SHOULD HAVE BEEN DEPOSITED AND THEN TRANSACTIONS WERE TO COME OUT. WITH ANY BANK WHEN MONEY IS DEPOSITED IN THE ACCOUNT, THE BANK DOES NOT FORCE DEBIT IT OUT YOUR ACCOUNT FOR THE EXACT SAME AMOUNT. THE BANK HAS TO SHOW WHY IT WAS FORCED OUT AND WHAT TRANSACTIONS IT COVERED. THE TRANSACTION DOES NOT SHOW IT WAS COVERED JUST THAT IT WAS A DEPOSIT AND THEN A FORCE DEBIT. I'VE ATTACHED SUPPORTING DOCUMENTS WITH MY CLAIM.
10/10/2023	Yes	Mortgage Conventional home mortgage	Closing on a mortgage Delays with the closing process	WY 82801	Web
Do to First Interstate Bank delay on our construction loan of 5 months past occupancy. Home owner initiated contact to get the loan roll over process initiated. Home owner did much of the work that is the banks responsibility. Documents signed from builder, preparation of paperwork, communication and confusion. This then created a {$4400.00} interest payment when our new mortgage payment will be {$3600.00}. Due to the banks delay, lack of preparation, lack of communication we paid nearly {$1000.00} extra in XXXX month and then turning around and having to pay {$3600.00} for the mortgage payment. This has been a hardship for our family and we should have never gotten to a payment that high had the bank done their job. On top of that at the closing the bank representative was a no show, leaving us with unanswered questions, frustration snd confusion on next steps. Current payment and future payment. After sharing with the bank we would need until XX/XX/XXXX for next payment when we would get paid again after already paying {$4400.00} there was no support or guidance in the process.
04/08/2020	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	MT 59102	Web	Older American
Since I am unable to get in contact with management at my bank, I would like to know why the practice of overdraft fees continues during the COVID-19 pandemic? Am I incorrect in thinking that banks will be getting stimulus packages like any other business? I have not worked for a month now and have recently incurred overdraft fees which I will not be able to address until XX/XX/XXXX. I have already been charged {$150.00} in overdraft fees and my account and additional fees begin XX/XX/XXXX or XXXX. Of the {$160.00} I am presently overdrawn, without the {$150.00} in overdrafts I am overdrawn by less than {$10.00}. Surely given the extreme circumstances of the pandemic the practice of charging overdraft fees should be waved. According to many sources over 75 % of American families live paycheck to paycheck. Certainly my situation is not unique and if allowed to continue will cause irreparable financial crisis ' to millions of American families. Overdraft fees are ethically questionable in the first place, but in these extreme times their continuation is the worst form of usury.
01/30/2020	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	XXXXX	Web
I am a property investor with several properties in both Idaho and XXXX XXXX as well as XXXX. When I was in the US in XX/XX/2019 I was encouraged to open an account with First Interstate Bank in XXXX Idaho. At the time I signed all the forms and provided all the identification that they required. They did not indicate that would be any problem with me being an XXXX resident when I met with the representatives of the bank, XXXX XXXX. On returning to XXXX, they informed me that even after providing additional information to them and signing another form for the second time, they informed me that they were going to close my account. I wish to lodge a complaint against this bank for misleading statements and incompetence as it became apparent that they never should have offered me an account or opened one for me. This wasted a significant amount of time and I would like this matter to be investigated. I have discussed this matter with the local branch manager XXXX XXXX requested some form of compensation but they refused to do this. Please call me if you have any queries.
06/20/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	SD 57105	Web
I have tried customer service, and bank location # s. Every time i've gotten the message " call back when we're open at XXXX XXXX '' even though I call past XXXX. There is no way to contact their customer service #! This company ( First Interstate Bank ) did a buyout of my bank ( XXXX XXXX XXXX ) and for WEEKS i've been unable to reach a representative to give me access to my accounts. The previous login information for XXXX XXXX Bank doesn't work, and neither does their XXXX application. On XXXX reviews they CLAIM that this is a " transition period '' but that merger happened weeks ago, and why would that affect the parent company 's customer service lines improperly telling customers that they're closed, HOURS after they open?! Go ahead and dial their customer service number ( XXXX ) and TRY to get through to an actual representative. It is impossible. They took my accounts from XXXX XXXX XXXX and have STONEWALLED not just me, but many other customers from accessing their accounts FOR WEEKS. This is criminal. Please look into this, I beg you.
06/23/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Late or other fees	NH XXXXX	Web	Servicemember
For 20 years I held a free checking account at XXXX XXXX XXXX. Over that time I never accrued any fees of any kind. I moved away with an XXXX XXXX assignment a long time ago and since forgot about the account where it continued to never accrue any fee or charge of any kind. First Interstate Bank acquired XXXX XXXX XX/XX/2022. Without my knowledge and without any contact, the account held there immediately started accruing completely arbitrary and predatory {$25.00} fees for various reasons and now there is over {$230.00} in overdue charges. I only just learned about this because of a recent credit check I ran. Since I'm not in the area, I can not attend to this in person and there doesn't seem to be a way to remedy this amicably or close my account in an easy manner as I wish. Now they posted an 30 day overdue account to my credit report and my flawless credit took a XXXX point hit, all because they want to apply random fees and charges that were never part of my original account -- terms that I never agreed to nor was even made aware of.
02/21/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	WA 992XX	Web
On XX/XX/ 2018 my account was presented with a charge for {$39.00} and the bank paid the amount out. This caused my account to overdraw. I had opted for a service when I opened this account that would prevent overdrafts by not paying if there was no money in the account. My local bank was taken over by a large bank and they said that they changed my preferences to allow overdrafts. The said that they mailed me a notice, but I never saw it. The bank then proceeded to charge consecutive overdraft charges every five days. They also said that they were allowed to do this now that they are a different bank then the one I signed up with. Once my account was overdrawn for over a month they forced closed my account charging another {$50.00} for a total of {$320.00} in bank fees, at the time my account was closed after the {$50.00} charge my negative balance was {$360.00}. The amount I am negative in the account is {$40.00} and the bank fee 's are {$320.00}. This is 800 % in fee 's in just over one month.
10/24/2023	Yes	Credit card General-purpose credit card or charge card	Closing your account Can't close your account	OR 97477	Web
I recently viewed my Credit File with XXXX, and noticed an account that was listed as Open, when it should have been listed as Closed. So I disputed the account information and received a notice from XXXX that my dispute was denied. The bank verified that my account is still open. It should not be open. Also, there is a balance of {$43.00} being listed as due on this account in my credit file. This is wrong. I paid this account in full to XXXX balance and then after confirmation that my payment was processed, I called the number on my card and requested this account to be closed. My final statement dated XX/XX/2023 shows the final payment of {$43.00}, with a XXXX XXXX of XXXX. This is the final statement that I received for this account. I have received no other statements since this final statement requesting payment or showing a balance due. When I go online to my accounts on the bank website, there are no credit card accounts currently listed.
10/25/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	OR 97502	Web
On XX/XX/XXXX, I set up one ( XXXX ) $ XXXX transfer from my First Interstate savings account to my external US savings account. I received two separate emails from XXXX saying they received my request to transfer $ XXXX. I contacted XXXX saying I only authorized one transfer for $ XXXX. A few days later I got emails from XXXX saying three ( 3 ) external transfers for $ XXXX each were completed on XX/XX/XXXX. I sent multiple secure messages to XXXX saying I did not authorize three separate transactions, only one. They responded saying my account showed three separate transactions that only I could have made. At no time have they ever answered my specific questions or believe me when I said I did not make three separate transactions on the same day for the same amount of money to and from the same accounts, they simply close out my ticket. I only authorized $ XXXX be transferred from my account not $ XXXX.
03/13/2023	Yes	Money transfer, virtual currency, or money service Traveler's check or cashier's check	Fraud or scam	MA 018XX	Web
On XX/XX/XXXX XXXX I received a text from a customer regarding a floor remodel the person sent me a cashiers check through XXXX mail the check had a bigger amount on it and the sender asked me to send it to the people who bought a house from XXXXOn XX/XX/XXXX check was cleared and I sent a payment of {$2000.00} US dollars to email XXXX the customer XXXX XXXX kept harassing to send payment so I got skeptical after I sent XXXX and contacted the bank to report fraud and didnt send anymore money I let the customer know I had to wait for the check to be cleared and he was impatient and got the check canceled and the full amount of the check was refunded back to the account and the XXXX I sent I have to pay myself back because the banks cant do anything about it I have the adress and drivers license of the customer but it was probably stolen by a scammer so Im pretty much stuck paying back the bank
03/22/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Old information reappears or never goes away	NE 680XX	Web
I used to have a checking account with Great Western Bank. It was absorbed by First Interstate Bank. Prior to absorbing the company I was informed that my account number would be closed/changed because their business had a previous customer with the same account number. Despite my best efforts to maintain an account number that Id owned for 40 years. I was denied keeping my personal account. I opted to close all accounts with Great Western Bank before First Interstate took-over ownership. I completed all signed paperwork stating that the account was closed. Months later I was told that the account was never properly closed and I was now accruing fees for not having a minimum balance in a checking account that I never opened. Ive been attempting for XXXX XXXX years to get the account closed and the fees removed from the accounts ; still unsuccessfully.
02/05/2021	Yes	Vehicle loan or lease Loan	Getting a loan or lease Fraudulent loan	MT 59601	Web
I like a car at XXXX XXXX Im XXXX Montana. They told me I needed a co signer. Found one and they set us up with first interstate bank. That was XX/XX/ 2018. My co signer who is now the main borrower stole the car. I found out my signature is forged on the banks contracts. All of them. And they confirmed it. Now Im out XXXX $ and no car? XXXX XXXX manager told me hes having dinner tonight with the president of first interstate bank and that I need to watch my back .... XXXX with first interstate bank says its XXXX. I know I didnt sign any documents that first interstate bank has. I was a check for XXXX at first interstate bank and they can take their forged documents and do what ever. Bank took my money says clearly on the contract voided is voided which my signature is voided due to forgery! XXXX is my number. XXXX first interstate bank
12/22/2022	No	Checking or savings account Checking account	Managing an account Banking errors	OR 974XX	Web
So my bank has changed 3 times in the past 8 yrs. Started out as XXXX XXXX XXXX, then to XXXX XXXX XXXX and now First Interstate Bank. They are constantly over draft my account. They constantly authorize transactions without my permission just to overdraft me and they leave transactions pending for weeks on end just to overdraft me. I'm sick of it. They say it's okay with what their doing but yet their being sued by other people. They all ready have lawsuits against them for this very reason. XXXX XXXX First Interstate Bank First Interstate bank in XXXX, OR XXXX is conducting fraudulent acts on every person with that bank. Im changing banks as of the 1st of the year I don't have exact dates but I can print everything out and give you dates that way
08/27/2020	Yes	Checking or savings account Checking account	Problem caused by your funds being low Bounced checks or returned payments	ID 838XX	Web
I had funds put on my account on the XX/XX/XXXX so I could order two items on XXXX. The orders caused two separate holds on my checking account. I than canceled those orders an hour later and all record of those funds disappeared. It is as if I never had the money, and I know XXXX doesn't have it. The bank than tried to convince me that they I never had the money, and that there is a hold for a third item coming out, and that must be my refund but I know for a fact the third hold item which was canceled is not the funds missing from the first two canceled items that are now missing from all record or trace. Furthermore my stimulus check also disappeared, and records are missing from the Irs about where my stimulus payment is. The a
09/24/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	IA 50266	Web
My account had a balance {$57.00}. At the branch manager 's discretion an item for {$190.00} posted to my account bringing my account negative - {$130.00}. Previously with my account multiple fradulant debit card purchases were allowed to process in my account overdrafting it again at the managers discretion. While resolving the dispute at the financial center I requested that no debits of any kind post at the manager 's discretion. My wife had left with my children and I moved to an area with no cell reception. My mail was forwarded to my parents address and I assumed I had just received statements from FIB. I was then charged {$380.00} in fees and am being charged interest by the collections company.
04/30/2021	Yes	Checking or savings account Checking account	Closing an account Company closed your account	OR 97267	Web
First Interstate Bank closed my account without notice because of a zero balance that persisted for 30 days. I was not given a chance to bring the balance up or given any warning at all, I found out when I went to check on my direct deposit that was scheduled to hit on XX/XX/21. I called the support number for First Interstate Bank and was informed my account had been closed on XX/XX/21. Due to this sudden and unwarned closure, I will now face late fees for my cell phone bill and my car insurance. I am also unable to access my pay until my employer is able to issue a paper check, meaning I also can not pay rent or refill vital medications.
08/04/2020	Yes	Mortgage Other type of mortgage	Improper use of your report Credit inquiries on your report that you don't recognize	WY 825XX	Web
I had applied for a usda home loan through first interstate bank on XXXX. On XXXX I was contacted by a loan officer and my husbands and my credit was ran 5 times in a period of 3 days. That many inquiries damaged our credit and the bank never even got back to us after 4 weeks. I had called weekly and left messages with the loan officer and at week 3 I called the branch she works out of and was told to email her and I should receive a response. Now at week 4 with still no contact from them, I called first interstate bank and was told someone would be in contact with me. Its been over 48 hours and still no contact.
01/05/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	SD 57201	Web
On Friday, XX/XX/2022, First Interstate Bank experienced what as called a " server error '' and no funds could be withdrawn. This second time in within a year that this bank has ha major system errors that have resulted in frustrations and poor customers experiences ( see my complaint from XXXX, 2022 ) .Funds were clearly available, but the Bank was denying them to the customer. The tellers ' best advice was to use the ATM machine outside of the bank, which is not available to anyone without a debit card. Denial of Funds is obviously a serious issue and First Interstate has a problem with it.
04/07/2023	Yes	Debt collection Mortgage debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	OR 97211	Web
On XX/XX/2020 Bankruptcy XXXX XXXX was dismissed with no proof of claims filed. On XX/XX/2020 XXXX XXXX, XXXX XXXX and inland capital funding claims ownership of my property. They claim to owned a quit claim deed that I never signed and was for XXXX. Rhe himw worth XXXX was claim to have been sold without me getting notice. This documented in Washington XXXX XXXX XXXX XXXX XXXX and XXXX. My home was stolen and attempts to get it back have been stonewalled. This is mortgage fraud and bankruptcy fraud and they still fight with me about the ownership.
11/07/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process Trying to communicate with the company to fix an issue while managing or servicing your loan	AZ 85225	Web
My previous complaint with first interstate bank is that they appeared to not have the successor in interest process. It appears to still be the case. I provided them with the information on XXXX and they should have responded within 30 days. Almost 4 months later they have not responded. I dont think my complaint should be closed this time until the whole process has been completed. It is clear that they continue to be in violation of the successor in interest rules and ignore to address this issue.
12/03/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	PA 19121	Web
In accordance with the fair credit reporting act XXXX account # has violated my rights. 15 USC 681 Section 602 states I have the right to privacy. 15 USC 681 Section 604A section 2 : it also states a consumer reporting agency can not furnish an account without my written instructions 15 USC 1666b : A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.
11/20/2020	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	TX 794XX	Web	Servicemember
My mom had a checking account t with first interstate bank in XXXX Montana. She added me to her bank account. It was never my account. She passed away I. XX/XX/XXXX. Her bank account with negative and the back turned her over drafted account into a unpaid loan and put it on my credit report. I paid the amount on XX/XX/XXXX but they will not remove it from my credit report.
07/11/2022	Yes	Money transfer, virtual currency, or money service Check cashing service	Unexpected or other fees	SD 570XX	Web	Older American, Servicemember
I have banked with first interstate bank, and was great western for over 30 years. They have cashed an employee check from a XXXX restaurant in XXXX XXXX Iowa 4 or 5 times and taken it out of our personal account! I have talked to them several times and each time they say it is taken care of. This needs to stop. I understand once but this is ongoing! I need help
06/03/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	WA 98118	Web
Hi, I opened my account on XX/XX/2023 at XXXX XXXX XXXX branch with XXXX XXXX, I tried to enroll in online banking a couple of days ago and the application was declined without any information. I contact the banker to fix this and I was refered to customer service, which are never available to pick up the phone.
10/07/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	VA 240XX	Web	Servicemember
first interstate credit card reported a 30 days late in XXXX of 2017 however this is not correct and i asked for something showing were i was late since its paid via internet but received nothing. i disputed with all 3 bureaus however none of them did a good job investigating it
06/18/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web
I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
03/05/2019	No	Mortgage Conventional home mortgage	Closing on a mortgage	WY 82001	Web	Servicemember
I received a suspicious yellow post card in the mail. It says I recently closed on a mortgage with first interstate BK/OR, and it's important to contact them at XXXX asap! Mortgage ID # XXXX. SEEMS SUSPICIOUS!
03/26/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	ND 58801	Web
I have hard inquires on my credit report that are not mine. These are the companies reporting false information XXXX XXXX XXXX First Interstate Bank XXXX XXXX XXXX
08/18/2017	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	OR 97035	Web
XXXX XXXX XXXX took over operations for XXXX XXXX XXXX XXXX and is not providing any account history. My account numbers have not changed.
06/26/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or misleading advertising or marketing	NE 681XX	Web
I requested a credit card from my bank month and I was denied
03/11/2020	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	OR 977XX	Web
Around XXXX of 2014 XXXX XXXX XXXX was bought by XXXX XXXX
02/01/2024	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	GA 310XX	Web	Servicemember

01/10/2024	Yes	Mortgage Conventional home mortgage	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	SD 57103	Web

01/04/2024	Yes	Vehicle loan or lease Loan	Getting a loan or lease Loan opened without my consent or knowledge	MN 56327	Web

12/27/2023	Yes	Money transfer, virtual currency, or money service Money order, traveler's check or cashier's check	Fraud or scam	KS 660XX	Web

12/18/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	IA 515XX	Web	Servicemember

12/13/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	AZ 85739	Phone	Older American, Servicemember

10/20/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem using a debit or ATM card	ID 83647	Referral

10/16/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	NE 68701	Phone	Older American

09/27/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	SD 57201	Web

09/26/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NE 68046	Phone

08/04/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	IA 51566	Web	Older American, Servicemember

06/18/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	PA 19050	Web

06/15/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Company closed your account	PA 19143	Web

05/30/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Deposits or withdrawals	WA 98359	Phone	Older American

05/04/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MT 59101	Web	Servicemember

05/04/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MT 59101	Web	Servicemember

05/04/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	OR 97459	Postal mail	Older American, Servicemember

04/12/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Late or other fees	MT 59901	Web

03/20/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	IA 50248	Web

02/22/2023	Yes	Checking or savings account Savings account	Managing an account Problem making or receiving payments	SD 57106	Web

01/07/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NE 68822	Web

12/30/2022	No	Mortgage VA mortgage	Struggling to pay mortgage	GA 30248	Web	Servicemember

11/19/2022	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	MT 59808	Web

10/18/2022	Yes	Mortgage VA mortgage	Closing on a mortgage	GA 30248	Web	Servicemember

09/27/2022	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	SD 57103	Web

09/20/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	MT 59270	Web

09/02/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	AZ 85501	Referral

08/23/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	IA 51533	Web

08/09/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NE 68118	Phone	Older American

07/25/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	MT 59803	Referral

07/01/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	OR 97138	Phone

06/08/2022	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	OR 97223	Phone

06/06/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	AZ 85225	Web

05/26/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	SD 57201	Referral

05/25/2022	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CO 80026	Referral

05/06/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	IA 51503	Referral

04/07/2022	Yes	Credit card or prepaid card Government benefit card	Unexpected or other fees	MT 59101	Phone	Older American, Servicemember

02/18/2022	Yes	Checking or savings account Other banking product or service	Opening an account Didn't receive terms that were advertised	WY 83002	Referral

01/18/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	MT 59834	Referral

12/05/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OR 97703	Web

11/15/2021	Yes	Mortgage Conventional home mortgage	Trouble during payment process	MT 59101	Referral

11/10/2021	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	OR 97703	Web

10/14/2021	Yes	Checking or savings account Checking account	Incorrect information on your report Account information incorrect	ID 83716	Referral

07/16/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	OR 97420	Referral

07/08/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MT 59044	Referral

06/14/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WY 82602	Referral

04/29/2021	Yes	Checking or savings account Checking account	Managing an account Fee problem	WA 99208	Referral

03/09/2021	Yes	Checking or savings account Checking account	Managing an account Fee problem	SD 57783	Referral

12/23/2020	Yes	Checking or savings account Checking account	Closing an account Company closed your account	OR 97501	Referral

12/04/2020	Yes	Checking or savings account Checking account	Managing an account Fee problem	WY 82604	Postal mail

10/24/2020	Yes	Checking or savings account Checking account	Managing an account Fee problem	WY 82604	Referral

10/23/2020	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	WA 99036	Referral

10/08/2020	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Loan balance remaining after the vehicle is repossessed and sold	SD 57719	Web	Servicemember

08/20/2020	Yes	Checking or savings account Checking account	Closing an account Company closed your account	OR 97501	Phone	Older American, Servicemember

07/07/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OR 97703	Referral

05/15/2020	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	MT 59101	Referral

05/12/2020	Yes	Checking or savings account Checking account	Managing an account Cashing a check		Phone

04/22/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	OR 97467	Referral

03/25/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	ID 83713	Web

03/21/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Problem with fees	CA 94531	Web

02/05/2020	Yes	Checking or savings account Checking account	Closing an account Company closed your account	ID 83634	Referral

12/23/2019	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	CA 94611	Referral

09/20/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals		Referral

09/10/2019	Yes	Mortgage FHA mortgage	Closing on a mortgage	WY 82053	Web	Servicemember

09/05/2019	Yes	Checking or savings account Savings account	Managing an account Fee problem	WA 99352	Referral

08/08/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	ID 83854	Referral

03/19/2019	No	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	MT 59602	Referral

02/28/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	WA 99217	Referral

02/07/2019	No	Checking or savings account Checking account	Managing an account Fee problem	WA 98547	Referral

01/10/2019	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	OR 97306	Referral

12/10/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MT 59417	Referral

11/16/2018	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 90292	Referral

09/06/2018	Yes	Mortgage Other type of mortgage	Trouble during payment process	OR 97233	Referral

09/06/2018	No	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 91381	Referral

08/24/2018	Yes	Checking or savings account Checking account	Managing an account Banking errors	WY 82834	Referral

07/06/2018	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	SD 57732	Web

06/06/2018	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Lender trying to repossess or disable the vehicle	SD 57201	Referral

05/29/2018	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	OR 97233	Referral

05/25/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	OR 97103	Referral

04/20/2018	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	OR 97103	Web

03/29/2018	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account		Referral

02/20/2018	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CA 95926	Web	Older American

02/05/2018	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	CA 95926	Web

11/10/2017	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	AZ 85377	Referral