FIRST HAWAIIAN, INC. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
05/15/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GU XXXXX	Web	Servicemember
- XX/XX/XXXX, my mom instructed me to sign signature card with First Hawaiian Bank XXXX XXXX in XXXX for the purpose of including me in her checking account in case something happened to her due to medical illness. - XX/XX/XXXX, I requested from XXXX customer service to provide me checking account statement and online access to account because my mom became bed-ridden and terminally ill since XX/XX/XXXX and I needed to start handling her financial responsibilities and affairs. - XX/XX/XXXX or XXXX, XXXX, after my mom 's death ( XX/XX/XXXX ) I personally visited XXXX branch and received statement copies. XXXX XXXX XXXX XXXX, I was emailing customer service representative and leaving voice messages requesting for copies of cancelled checks dating back one year, after discovering questionable transactions. - XX/XX/XXXX, I went into XXXX branch to inform the bank of approximately 30 unauthorized online transactions and 10 forged checking transactions. Was provided a few documents to take and fill out completely before submitting disputes. During this time, I was asked to sign another signature card. Did not think much of it and why, but I just did it anyway. XXXX XXXX XXXX XXXX, gathered copies of cancelled checks, statement copies, and filed police report. - XX/XX/XXXX, submitted official claims/disputes and notarized XXXX document for filing. - XX/XX/XXXX, I had to follow up on status of claims. Was able to resolve unauthorized electronic transactions during that month, but no status on unauthorized/forged checking transactions. - XX/XX/XXXX, I received a letter from XXXX dated XXXX, indicating that my disputed forged checking transactions will not be honored because my medically ill mother ( victim ) did not catch a forged check dated in XX/XX/XXXX. Because the next forged check occurred in XX/XX/XXXX, XXXX stated that their policy is that customers will need to file complaint within 30 days of statement available date. 9 out of 10 unauthorized and forged checks were written in XXXX and XX/XX/XXXX respectively. It is reasonable that a prudent individual could possibly miss one check as unauthorized. It was clear from submitted claim to XXXX that the perpetrator was concealing action by using the last check from victims check book to prevent being noticed. ( Classic case of Elderly Financial Abuse ) - XX/XX/XXXX, I met with branch manager and customer service representative to discuss the XXXX notification letter and their findings as to why the bank stands by their decision. The meeting became more of a lecture than anything else. Claiming that its the customers fault for not noticing the XX/XX/XXXX transaction. After my in-person meeting, I immediately emailed bank manager and customer service representative to reconsider their decision because XXXX XXXX XXXX XXXX. Customer 's Duty to Discover and Report Unauthorized Signature or Alteration states. ( 4 ) Without regard to care or lack of care of either the customer or the bank a customer who does not within one year from the time the statement and items are made available to the customer ( subdivision ( 1 ) discover and report his unauthorized signature or any alteration on the face or back of the item or any unauthorized indorsement, and if the bank so requests exhibit the item to the bank for inspection, is precluded from asserting against the bank such unauthorized signature or indorsement or such alteration. The burden of establishing the fact of such unauthorized signature or indorsement or such alteration is on the customer. I provided the reference in my email and asked that they consult with XXXX legal team for their review. However, the branch manager decided on her own ( without legal team review/response ) that XXXX does not acknowledge local law and remained steadfast on decision citing HRS XXXX : XXXX Deposit Account Rules and Regulations and Other Information for Personal Accounts. - XXXX XXXX, I received an envelope in the mail. It was post dated on the XXXX of XXXX. In it was an XXXX XXXX Rules and Regulations booklet effective XX/XX/XXXX. No note, no letter, no nothing. In the booklet, there were XXXX highlighted lines. One in the Table of Contents ( Statement; Reporting Errors Promptly ), the other in page 8 paragraph 10. I emailed XXXX staff that this gesture was very insulting as a loyal customer to the bank. I expressed my disgust and the level of mistreatment I had been experiencing. I ended my email stating that this needs to be resolved immediately. I have not heard or received a response to my email to this date. My personal view.It is apparent that XXXX does not stand by its Notice of Intent section of their Customer Affidavit form ( see attached 2. Customer Affidavit and Police Report XXXX ).
08/01/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	HI 96826	Web
For the last few months, I have been receiving an overdraft notice from XXXX regarding insufficient funds. I overlooked it once because I was not charged an overdraft fee and was told in the past it was a glitch in the bank system. Doing the month of XX/XX/XXXX or XX/XX/XXXX I received another one and decided to call the bank because I had more than enough funds in my account to cover any payments or debits charged to my account. After talking with the XXXX customer service agent she tried to explain it to me verbally but it did not match my account. So I was told to go to one of the branches so it could be explained to me. Upon arriving at the XXXX branch I went up to a teller to see if I could get a statement of my account to go over with the in-branch customer service agent. I was told I was told I was unable to get a statement of my account in this branch. So I decided to see if I could get one from the in-branch customer service and was denied again. So now I had no other recourse but to request a manager and got the branch manager name, XXXX. After talking with the branch manager I was still denied a copy of my bank statement. I decided to call the phone customer service for help and she explained that I had every right to a statement copy of my account and she asked me to put the branch manager on the phone. Once the branch manager got off the phone with customer service agent he only then printed out a bank statement for me. I asked him to show me where it shows my account overdrawn to receive overdraft. The branch manager could not find it or show me as my online account and his print out of my statement matched. I asked the branch manager could I have the statement he printed out and was refused. Once I got back home I decided to call the XXXX customer service department to see if I could get a copy showing how I got to the overdraft. I was told by everyone I talked to that I can have it verbally My account never ever reflected me being in overdraft. In the first week of XX/XX/2018, I got another letter from XXXX above three more overdrafts that do not reflect on my online statement. I have told and emailed XXXX for years to please decline any charges that I do not have funds available for. Because of the problems, I have with XXXX I also go above and beyond to make sure my account is fully funded. The overdraft notice I received the first week of XX/XX/2018 I decided to ignore because I felt it was a vigorous act of stupidy for my challenges before. Today XX/XX/18 I look at my account and I notice another overdraft in my online statement and I had no other recourse but to call the bank. At XXXX XXXX I talked to a customer service agent name XXXX. Again I asked how did my account get an overdraft on it and could I have it on paper that I am willing to pay for if needed. XXXX tried to explain it verbally as I told him it does not match my online account statement. XXXX told me he is unable to get me a copy, so I asked for a supervisor. XXXX told me he would a supervisor call me back. XXXX XXXX I decided to call back myself an ask for a supervisor, XXXX XXXX I got supervisor XXXX and asked again can I have some paperwork showing how we got to this overdraft that I can pay for that does not reflect on my online statement. XXXX told me she could not and again I was told I can only have it verbally. So now I had no other choice but to ask for a manager. Now I got XXXX XXXX who explained to me that he is the top XXXX in customer service and no one above him as I tried to request. I tried to get him to explain but noticed he was a dud. I attached copies of my statements to show the complaints I am disputing. Overdraft letter received in the first week of XX/XX/2018 is attached below as ( overdraft ) with my online statement for that month attached as ( XX/XX/XXXX statement ). My most recent one for a check in the amount of {$14.00} is available for viewing in attachment ( XX/XX/XXXX statement ). I also attached extra statements for the days leading up to this date to show my account was fully funded for any withdrawals or debits. I also attached files showing funds that were held already for debits and available funds left for me to use. The files will show the days surroundings the overdraft claims.
08/26/2016	Yes	Bank account or service Checking account	Making/receiving payments, sending money	CA 93101	Web
On XXXX XXXX 2016 on the XXXX the gentlemen .... wrote a check to me for the sum of {$800.00} and signed the check and handed it to me both the two of us have the same Bank First Hawaiian Bank and my branch is in XXXX his branche is in XXXX when he signed and dated the check and handed it to me he stated that he had just switched banks his Branch used to be in XXXX and now he 's in XXXX he mentioned to me that the check would not be good until after the first of the month he has written me checks just like this in the past and I proceeded to call the bank several times to check and see if the funds were available before I deposited the check I did n't want it to bounce. The only reason they would check on that for me is because I also have an account with them so there is a record of my phone calls to the bank several times asking them if the check was good what my name was what his name was and what the amount of the check was at one point he was threatening that he was going to cancel his check I was hearing from other people so I send an email to the bank letting them know that this guy has a substance abuse problem and it 's just a little bit troubled in his mind and to please watch out for this happening because I do n't want this to happen I was getting ready to fly to XXXX for a funeral and I did n't want any problems with my funds in my account. He preceded to go to the bank and say that he did n't know me I stole the check and the bank just took his word for it and deducted {$800.00} from my checking account here I am in XXXX now with a negative balance in my bank and I feel it is the bank 's responsibility, to some extent, to research an incident like this before they just go ahead and take my money had they looked in to my previous checks written to me and seeing he 's written checks in the past that 's the first clue that he was lying to them and compare the signatures obviously it 's his signature I watched him sign it then we would n't be in this big mess right now and they wo n't even speak to me the bank I 've been a good customer of theirs they just brush me off and deducted the money from my account and I feel alone and left in the dark and kind of betrayed by my bank why am I being punished because somebody has chosen to lie to the bank so that they will not have to pay for something they already bought and still have the the product?? I feel that First Hawaiian Bank owes me as a loyal customer a little bit more than brushing me off not listening to anything I have to say not letting me file a complaint in response to what has happened to me and just leaving me hanging here with a negative {$800.00} in my account!! I really just want someone to care and to listen and to look into this matter and give me the same consideration that he was given. This man basically purchased something for {$800.00} and decided once I flew out of town that he did n't want to pay me and claims to the bank that I stole his check which is 100 % a lie and I feel very strongly if the bank just slightly looked into this matter and considered my situation instead of just believing him that it would be obvious what the truth is. Because I know the only fraudulent transaction made was him lying to the bank and saying he did n't write and sign that check! FIRST HAWAIIAN BANK XXXX BRANCH and XXXX
08/29/2015	Yes	Consumer Loan Vehicle loan	Taking out the loan or lease	CA 92154	Web	Servicemember
Hello my name is XXXX XXXX, I am an authorized user to speak with. My partner XXXX XXXX is being harassed, threatened about a fraudulent debt. XXXX is an XXXX in the United States XXXX. XX/XX/XXXX was to be his last payment of {$450.00}. First Hawaiian Bank if accusing him now of owing an additional {$1600.00} due to late fees & interest accrued on those late fees and if he did not pay in full they would tow the car on XX/XX/XXXX. He was offered a " deal '' that he must now agree to pay {$450.00} per month until XX/XX/XXXX. We have proof via XXXX & XXXX stating that since XX/XX/XXXX he has paid on time & as agreed. We also have XXXX statements showing the allotment going out each month. Prior to XX/XX/XXXX he had been behind on payments. He spoke with XXXX at First Hawaiian Bank & received a 4 month deferment because he was willing to set up an automatic allotment. His original payoff date was XX/XX/XXXX. With the deferment it became XX/XX/XXXX. He was told upon asking that due to the deferment he would owe no late fees or added interest for the 4 months being deferred. He was also told his payment would not change. XXXX asked XXXX if the allotment which pays out on the XXXX for the military would be alright with his pay dates. XXXX stated it was alright and if there was a problem he would submit the paperwork to fix the issue for XXXX and not to worry. XXXX has not heard from First Hawaiian Bank regarding any issues since XX/XX/XXXX when he spoke with XXXX until XX/XX/XXXX. He received no letters at all, no mail, no notices. On the XXXX he started getting the harassing phone calls, even while at work. I believe he is being the victim of a predatory bank simply because he is in the military and stationed in XXXX rather than XXXX. They are threatening his very livelihood and military career as he would lose his clearance level if they repo the car. Desired Resolution : First Hawaiian Bank cease and desist with all harassment. Give a formal apology to XXXX. Drop all fraudulent fees immediately. First Hawaiian Bank will honor the original agreement as was put in writing, stating once the allotment was in place XXXX would have no late fees, no added interest, and final payoff would be XX/XX/XXXX in the amount of {$450.00}. First Hawaiian will mark loan as paid in full and release title to XXXX. In summary First Hawaiian bank has the original documentation by XXXX stating all was taken care of, the allotment would be fine as it was, keep original payments of {$450.00}, there would be no late fees or additional interest. The loan would be deferred and therefore extended to XX/XX/XXXX the pay off. We have documents from XXXX different credit agencies showing that First Hawaiian reported XXXX as paying on time, as agreed since XX/XX/XXXX after speaking with XXXX and setting up the allotment. We have XXXX statements showing the allotment for the payment. We have received no written notices, only harassing, threatening phone calls. We wish it to stop and for XXXX to pay off his loan XX/XX/XXXX as agreed and be issued his title showing free and clear as well as loan documents stating paid in full.
02/11/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GU XXXXX	Web	Servicemember
I am XXXX XXXX XXXX XXXX, Victim Identification Number XXXX within the US Department of Justice Victim Notification System. My current bank is exhibiting the same behaviour as my previous bank that led to the criminal cases justifying the the assignment of my current victim identification number. It is possible that the culprits in the previous Department of Justice cases have started again against my banking accounts and identity. My current complaint is as follows : XXXX XXXX XXXX was grossly negligent in causing a 30 day late payment on my First Hawaiian Auto loan account. I have two direct deposit incomes into my XXXX XXXX XXXX checking account. One direct deposit of {$3400.00} is deposited on the XXXX day of each month. The second direct deposit of $ 1,700.00+ is deposited on the XXXX day of each month. I established automatic payment transfer from my First Hawaiian checking account to pay my XXXX XXXX XXXX auto loan account. For the last 16 months, the bank has paid the auto loan from my checking account as agreed. On the XX/XX/XXXX, my direct deposit of {$3400.00} entered my XXXX XXXX XXXX checking account. The bank subsequently debited my checking {$520.00} and paid my XXXX XXXX XXXX auto loan as I have previously arranged. The bank has done so for the last 16 months on the first day of each month. I departed my residence on the Island of XXXX to visit family members living abroad on XX/XX/XXXX. Upon returning to my residence on the island of XXXX on or about the XX/XX/XXXX, I discovered the bank negligently failed to transfer {$520.00} from my checking account to pay the auto loan. Although my {$3400.00} direct deposit entered my checking account on the XX/XX/XXXX, the bank negligently failed to make the automatic payment from checking to the auto loan. I then withdrew {$1000.00} and paid the Auto loan twice. One {$500.00} payment for the month of XX/XX/XXXX and the second {$500.00} payment for the month of XX/XX/XXXX. Although the bank personnel apologized for the oversight, the bank still damaged my credit rating by placing a 30 day late payment on my XXXX and XXXX credit reports. I request immediate assistance at reversing the banks unjust intentional negligence and a immediate restoration of my good payment record on my auto loan. I believe the bank to have acted in reprisal against me because of a complaint I filed to the banks headquarters reference the banks unfair pattern and practice. Please assist at preventing unfair pattern and practice conducted at XXXX XXXX XXXX. I further demand that XXXX XXXX XXXX correct the status of the payoff of my XXXX XXXX XXXX mileage plus credit card. The card was paid in full via a consolidation loan with XXXX XXXX XXXX. XXXX XXXX XXXX has reported fraudulent information to XXXX and XXXX claiming the credit card to have been closed by the consumer with a balance due. The credit card was paid in full via a consolidation loan with XXXX XXXX XXXX. There should not be a balance due on the credit card. The banks unfair pattern and practice coupled with its blatant fraud upon my credit report has damaged my credit rating.
10/19/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	HI 967XX	Web
XXXX XXXX XXXX XXXX week of XXXX I went to use my debit card and was denied. I went immediately to the bank, on the way I checked my online banking statement and noticed a lot of charges that were not mine. I assumed this was why my card was shut off. The bank confirmed the shut off but said that they could not stop them I have to wait till they clear to dispute them. XX/XX/22 went back after charges clearing, and finding new unauthorized charges they reissued me a new card and had me fill out, and sign a dispute for XXXX charges going back to the end of XXXX. They assured me XXXX days a response will be given. XX/XX/22 I was told I got paid 1 day early, for some reason my online banking was by then inaccessible to me so I went to a ATM to get a balance to make sure it was all there as I recently have had issues. My whole check plus the remaining balance from my last frauds were not there a balance of {$1600.00} not counting the issue charges that should have been there. I called many times in the next few days to talk to someone but it being a weekend I did not get a hold of anyone. I again check my balance via atm and it showed a balance of XXXX. Please keep in mind I knew there was no money available to me from my last fraudulent charges and have not used my acct and actually had to wait for a new card, so no new usage should have been going on. After waiting many hours on the phone I finally talk with an XXXX and he informed me that the charges were coming from my husbands card which initially started the flag but did not shut off that card they shut the wrong card off so the charges continued to a more higher price of withdrawals not authorized. I'm concerned because the card in question has never been formally turned on by me or my husband and doesn't even have a PIN and has never had any usage. It is also a few months from expiring. This card has also been kept in the safe in the same envelope it was shipped to me in. Why flag my account, turn off the wrong card, continue letting them steal from me, and then making me wait for an investigation to give my money back when its the banks error? They need to make me whole now and do the investigating and try and get the money back that way. I'm not at fault, they are especially since the woman who helped me file the XXXX dispute was the branch XXXX at that location. She should have noticed something of that caliber and it doesn't look good that the XXXX is ready to incumber losses that easily whether it be the banks or the costumers. This has emotionally traumatized me as we live paycheck to paycheck budgeted and all of my bills can not be paid. I'm incurring late charges. I have small children that rely on this for their everyday lives. I trust the bank to keep my account clear, but clearly there is an issue going on inside the bank as you flag an account, don't turn the flagged card off but continue to let it happen. This is a very big problem.
08/23/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 967XX	Web
I have had a pending issue with First Hawaiian Bank, regarding a scam that took place. In the previous complaint i filed it goes into more detail. I was given a fraudulent check in which i deposited {$2600.00} into the bank. The next day, even though the check had n't been cleared, i was allowed to withdraw half of the money. First Hawaiian Banks policies state that until the check has cleared, only {$200.00} would become available to me next day. Yet, I was able to withdraw more than stated amount. This is an excerpt from First Hawaiian Banks website on their policies for depositing checks. Q : What does it mean if I receive a hold on my account after I have made a deposit? A hold means that although we 've received your check for deposit, you wo n't be able to use the funds until the hold period has expired. Depending on the type of check that you deposit, funds may not be available until the third business day after the day of your deposit. However, the first {$200.00} of your check deposits will be available on the first business day after the date of your deposit. If the deposited item is returned unpaid before the hold expires, those funds will not be made available to you. If the deposited item is returned after the hold expired, we charge your account for the amount of the item. Holds are placed to help protect both you and us from losses that could occur when a deposited item is returned unpaid. Situations that typically cause a check to be held include : -There is reason to believe the funds may be uncollectible-The source of the check ( e.g., foreign checks ) -The account is a new account ( new account rules apply for the first 30 days the account is open ) -The account has repeated overdrafts in the last 6 months-You deposit checks totaling more than {$5000.00} on any one day-Fraud is suspected-The check was previously deposited, then returned unpaid-The check was not properly endorsedAs a XXXX year old, making her way through the tough economy that is XXXX, I never had much money in my bank account, and if First Hawaiian Bank checks their records they 'll find that previous to this transaction my account had been over drafted several times before. At the time I deposited that fraudulent check, i only had about {$3.00}. I will not pay for the negligence of First Hawaiian Bank, I should have been protected under these policies that are stated so clearly on their website for everyone to see. A hold should have been put on my account. Never had I deposited a check that big before into my account, that should have been a red flag in itself.
03/11/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	HI 96826	Web	Older American
I am XXXX XXXX XXXX and exist almost entirely on about {$1800.00} Social Security and a Pension of {$900.00} per month. I also had a XXXX XXXX XXXX XXXXhat is now largely defunct because of lack of product for sale but still incurs some monthly expenses. I am temporarily living in the XXXX XXXX with a loving adoptive family. The policy of First Hawaiian Bank ( FHB ) is to charge {$30.00} PER DAY for an overdraft of even XXXX XXXX resulting in monthly fees of hundreds of dollars.Until the last month, I was without a computer or internet-capable phone to deal with such matters. The result was accumulation of hundreds of dollars per month in bank fees that are growing monthly and yielding colossal profits to the bank ( XXXX XXXX XXXX XXXX XXXX ). Complaining to the customer service line ( XXXX XXXX XXXX, usually XXXX XXXX on hold ) eventually started to resolve some of the problems. It seems that the small business-related standing order fees taken from my bank 's debit card were marked as to be paid even if overdrawn. This arrangement was ceased about about 6 weeks ago so that I can deal with the vendors directly and NOT incur overdraft fees. There are also standing orders for payment on a XXXX credit card ( {$200.00} per month ) and on a XXXX XXXX loan ( {$380.00} per month ). I verbally told the bank NOT to pay these and had to put a stop on the former payment for which I was charged another {$30.00} ( added to the overdraft ). I repeatedly told them not to pay ANY standing charges because of the exorbitant overdraft fees. I do not know how to contact FHB with written instructions, or how to change bank accounts. This month, they paid the {$380.00} loan payment and, of course started up the {$30.00} per day fees, this is now results in accumulating fees so large that I will be lucky to obtain half of my total retirement income. Just missing a loan payment would only delay the payoff date or result in a future double payment, the following month, but this is not possible when my account is being drained by the bank. To be fair, the customer service people do try to make small concessions, like a XXXX XXXX re-imbursement but the trend is going to be eventually no money for living costs, food etc. This is really frustrating, and is affecting my health. I can not return to XXXX to deal with the FHB bank or visit the XXXX XXXX as the airfares are more than my social security income. I can not believe that the the exorbitant overdraft fees can be legal, as they are so reminiscent of a XXXX loan shark operation!
04/04/2017	Yes	Bank account or service Checking account	Account opening, closing, or management	VA 22042	Web	Servicemember
This is a complaint against First Hawaiian Bank for its grossly incompetent management of its supposedly new and improved website. I 've been a customer since approximately 2003, and I have never had problems with my account as bad as I have in the last few months with the roll-out of the new site. Tonight, I spent one hour trying very hard to access my account online and then trying to transfer funds. Along the way, I made two phone calls to FHB Online where I spoke with a total of four representatives. Not one of them had even the slightest clue of how badly the site was performing. Specifically, every time I tried to perform ANY operation, the site automatically displayed an error message. When I tried to make an external transfer FHB Online stopped the attempted transaction and said it would send a code to my phone for verification. But FHB never called my phone -- even after an hour. The broken system did nearly the same thing when I tried to ( re ) add my XXXX account as an external account. FHB displayed a message that my XXXX account credentials were invalid. ( Yet these were the same credentials that I have been using on my XXXX account for years. So there was nothing wrong with my XXXX online ID, password, or pin. ) But far and away, the very worst issue was my truly sad experience with " XXXX '' in the Online Banking Department. ( She said it was bank policy to refuse to provide her last name or even an employee number. ) Despite the incredible amount of time XXXX and I spent on the phone with her asking me the same questions over-and-over again, she could not understand that the FHB site was not performing as she expected it to. For example, she insisted there would be a blue arrow in front of my name. After asking me about this three times, I refused to answer the same question anymore. I had enough with the FHB site and its employees who were deeply in the dark about the site 's issues. There is obviously something seriously wrong with the FHB website. It is not performing adequately. While I was on the phone with FHB, I had absolutely no problem accessing my XXXX and XXXX accounts. So the issue is not my connection -- and hopefully not even my XXXX browser. Clearly my access to funds through the site is blocked. But I am far more concerned with FHB 's employees ' inability to troubleshoot, assist, or even acknowledge something is wrong.
02/28/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GU XXXXX	Web	Servicemember
On XX/XX/XXXX, I received a letter from First Hawaiian Bank reference CFPB case # XXXX. The bank stated there was insufficient funds in my checking account onXX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, to pay my car loan. My First Hawaiian Bank auto loan is routinely paid by monthly automatic debit from my FHB checking account on the XXXX XXXX of each month. In this complaint, I provide a copy of my bank statement which shows that my checking account balance on the XX/XX/XXXXwas more than {$1000.00}. My direct deposit of {$3400.00} was deposited on XX/XX/XXXX and dwindled to {$1000.00} by the morning of XX/XX/XXXX. By the end of the day on XX/XX/XXXX, My checking account balance stood at {$630.00}. The bank had ample time to deduct the {$500.00} automatic debit to pay my Auto loan. The balance in my checking ex ceeded {$500.00}. On the morning of XX/XX/XXXX, a second direct deposit of {$1700.00} was deposited into my FHB checking account bringing the total amount of funds available to {$2400.00}. From XX/XX/XXXX until XX/XX/XXXX, my FHB checking acc ount balance remained between {$730.00} to {$2400.00}. The bank again had ample time to deduct {$500.00} to pay the auto loan since my account balance exceeded {$500.00}. On the morning ofXX/XX/XXXX, my bank statement shows a balance of {$2100.00}. The bank again failed to withdraw {$500.00} to pay my FHB car loan. On XX/XX/XXXX, a second direct deposit of {$1700.00} was deposited to my FHB checking bringing the total balance to {$1800.00}. From XX/XX/XXXX until XX/XX/XXXX, My FHB checking balance remained between {$560.00} and {$2100.00}. Between XX/XX/XXXX, the bank had ample time to deduct the {$500.00} automatic debit to pay my Auto loan. Upon realizing the banks error, I immediately made two payments of {$500.00} on my FHB Auto loan. The bank negligently failed to initiated the approved automatic debit to pay my auto loan, although funds were clearly available, and then made a false late payment report to the three credit bureaus. I want First Hawaiian bank to immediately remove the false late payment from my Auto loan payment history and to restore my excellent payment history to the three credit bureaus. My attached bank statement is evidence above and beyond a reasonable doubt.
06/17/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 92399	Web	Servicemember
I recently discovered a late payment entry on my credit report for my FHB auto loan in the amount of {$1000.00}. The late payment occurred in XXXX XXXX and another FHB account balance still {$4500.00}, actually all of account been PAID OFF! I deeply regret this oversight and take full responsibility for the delayed payment. However, I would like to bring to your attention the fact that I had no prior knowledge of this late payment as I did not receive any communication from FHB regarding the missed payment. Throughout my history with FHB, I have maintained open lines of communication and promptly addressed any financial matters. However, in this instance, I did not receive any calls or correspondence from FHB alerting me to the missed payment. It was only when I reviewed my credit report that I became aware of this late payment entry. As an XXXX XXXX XXXX member, my deployments often present challenges in managing my finances. However, I have consistently made it a priority to ensure that my payments are made on time. I find it unfortunate that I was not contacted by FHB regarding this late payment, as I would have taken immediate steps to rectify the situation had I been made aware of it. I kindly request your understanding and compassion in considering a goodwill adjustment to remove this late payment entry from my credit report. As a loyal customer of almost XXXX years, I have demonstrated responsible financial behavior and have consistently made timely payments on my accounts with FHB. This isolated incident does not accurately reflect my commitment to meeting my financial obligations. I genuinely value the relationship I have built with First Hawaiian Bank and believe in the exceptional service and support provided by your esteemed institution. I trust that you will take into account my loyalty, responsible financial behavior, and the lack of communication from FHB in evaluating my request. Please feel free to contact me at your convenience to discuss this matter further or to request any additional information that may be required. I can be reached at XXXX or via email at XXXX. I appreciate your time and attention to this matter and eagerly await your favorable response. Thank you for your understanding and consideration.
03/22/2017	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	HI 967XX	Web
I was frauded by a XXXX. they called me to loan me money. We went back-and-forth negotiating amount, percentage and terms. They wanted to deposit into my personal checking account through my mobile app. I checked with my bank first and they said that if there 's anything suspicious they would send me a code by text to my phone number. of course I could always change my password. so they make the deposit I 'm not knowing in what fashion and it shows up in my account. The bank accounted for the deposit. The bank did not inform me that it was just photocopies of these checks. Photocopies of the front and back so the signature could be seen. XXXX made two deposits in this way in the middle the night and they showed up being accounted for in my personal checking account. again I was ignorant of the photocopy deposits. I was to wire back money to an account manager from XXXX which in their words was proving my checking account and identity. when my checking account was accounting for the deposits I 'm thinking well this could be legit. Five days after the first deposit was made, the first check bounced. The bank called me to inform me so I go down to close the account and I actually paid for the debit that was incurred by the bounced check from XXXX. I informed the manager which was the second check from XXXX. She initially said she of course would put a stop payment on that check. she then realized I paid the transaction by debit card and said that she could not stop payment. So firstly my complaint is that the bank was excepting an accounting for photo copies of checks in the middle of the night with forged signatures. it was very unusual actually never did I deposit checks through the mobile app into my account. The checks were made out to me and then forged with a signature on the back of my name. Obviously it was not my signature. I closed the account before noon on XX/XX/XXXX, The checks were forged, photocopies, and known fraudulent and the back still cleared the second check. thus it bounced. I do n't care if it was the transaction initiated by debit card she knew the company was fraudulent she knew the check was forged and she still cleared it. First Hawaiian Bank did not have basic security to protect me.
06/07/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	GU XXXXX	Web
We've had our First Hawaiian Bank credit card for at least 3 years now and their system has always processed the online payments the same way. For example, the due date is on the XXXX of every month and when I go online to make the payment on that day, they don't reflect the payment being made on time but instead, the payment is applied when they receive the funds. As a result, their system would charge me a late fee and an interest on the purchases but they would also AUTOMATICALLY REVERSE these charges. They've done this for the past 3 years and I always thought that it was a glitch in their system as they're the only bank I know that doesn't reflect the date the online payment was made. The problem started about 2 months ago when they stopped reversing these charges. Again, my payment was always made or scheduled on time - by the XXXX or XXXX of each month. Once I saw that these fees were not reversed, I contacted them and asked that they do the same thing. I was told that they would as a one-time courtesy but future payments would reflect a late fee unless they receive the funds by the XXXX. In essence, XXXX states that the due date is on the XXXX but in reality, the consumer has to make the payment XXXX business days in advance to avoid the late fees and interests. I pointed out that they're the only bank that does this as every financial institution that I deal with - XXXXXXXX XXXX XXXX XXXXXXXX, XXXX XXXX, XXXX, even the XXXX and XXXX XXXX XXXX cards, show the date that the payment was made online. I received a standard " thank you for your email ... payments are reflected when the funds are received ... '' reply. I asked why but they kept repeating the same answer. I asked my friends and family around and they have the same experience. A few of them just paid the fees without question and I feel that that's a deceptive way of doing business. This needs to be changed as soon as possible.
05/23/2023	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	HI XXXXX	Web
On XX/XX/2023 I applied on the First Hawaiian Bank website at about XXXX for their " Pure Checking '' checking account. After filling in the online forms and pressing submit, the next screen said I was declined. I called the number on the screen ( XXXX ) and talked with XXXX. I asked him why my application was declined and he could not clearly explain why. I told him I currently had credit locks on all 3 of the major credit bureaus ( XXXX, XXXX, and XXXX ) and he said it wouldn't affect their process to check to see if I can open an account. I asked to speak to his supervisor, he said she wasn't available. Her name is XXXX, the manager of FHB Direct, he told me. It is XXXX and I haven't gotten a call back from XXXX XXXX I received an email from First Hawaiian Bank that said : " Dear XXXX XXXX, Thank you for your interest in opening the following account ( s ) with First Hawaiian Bank : Pure Checking Unfortunately, your application has been declined. If you think your application was declined in error, or feel you are receiving this email in error, please contact us at ( XXXX ) XXXX or toll-free at ( XXXX ) XXXX. You will need your application ID : XXXX Sincerely, First Hawaiian Bank '' I think XXXX told me incorrect information about the process that his own bank does when a person applies for a bank account. I have had adverse letters before for credit card applications, and they all explained the reason ( or at least who to contact to find out why ) I was declined the credit. I don't understand why the email from First Hawaiian did not include the reason for the denial. Is First Hawaiian Bank in compliance with applicable laws governing disclosure and/or transparency when customers apply for bank accounts? Therefore, I would like a written explanation of the reason for my denial. All phone calls will be ignored on advice of counsel.
01/26/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem with paying off the loan	MD 217XX	Web	Servicemember
IN XX/XX/2022, I called First Hawaiian Bank ( FHB ) for a payoff amount to pay off the rest of my loan. I dated it for 2 weeks in the future to allow for time to cut the check and travel time to Hawaii through the USPS. After a couple of months, I called FHB to inquire on the status of our title because we had not received it yet. Come to find out, my check was not cashed until 3 weeks after the check had been cut and there was a {$3.00} balance on my account. I offered to pay the remaining amount and wanted their guarantee that this would be the last payment. However, they agreed to write off the balance, and informed me that since it was at the end of the day, her manager would write off the amount the following day. Another month passes by, and we have yet to receive a title or any acknowledgement that our loan has been paid in full. So I call back again, mind you everytime I call, I have to sit on hold for at least 45 minutes to speak to someone. They again tell me that nothing is owed and I should receive the title soon. Again, nothing received and on top of that, they reported our payment being 30 days late to the credit bureaus which negatively affected our credit score. I set up payment of {$10.00} to be sent to FHB because I just want to be done with this and I called again. They informed me that my loan has no balance and that the reporting of the late payment would be corrected in the following month. We finally did receive the letter stating the loan was paid in full in XXXX but we also received another derogatory mark on our credit stating our payment is 60 days late. It is ridiculous how much time has to be wasted because the employees of this bank are incompetent. I will NEVER do business with them again.
03/11/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	HI 96707	Web
In XX/XX/2021, I applied for a mortgage with First Hawaiian Bank ( FHB ). After submitting my complete financial and employment history, my mortgage loan officer, XXXX XXXX ( XXXX # XXXX ), recommended that I pay for a rushed home appraisal ( {$700.00} ) and mortgage lock rate ( {$1700.00} ). Per XXXX XXXX 's guidance, I submitted a check for the mortgage lock rate on XX/XX/2021 and paid for the rushed home appraisal on XX/XX/2021 via my credit card. It was my understanding that after submitting both payments my mortgage was finanalized -- XXXX XXXX stated nothing to make me believe otherwise. However, prior to submitting these fees, XXXX XXXX failed to disclose : ( 1 ) she had little to no communication with the FHB mortgage underwriter up to that point, ( 2 ) the loan was not even close to being finalized, and ( 3 ) there is a possibility I will not receive 100 % refund should my mortgage be denied. Thus, it was out of blind faith, and trust in XXXX XXXX 's advise, that I paid both fees. It was not until XX/XX/2021 that I received the preconditional loan approval -- weeks after being advised to submit the fees. Similarly, it was not weeks later that I learned the FHB mortgage underwriter had concerns regarding my financial eligibility and my mortgage approval was in jeopardy. My mortgage was ultimately not approved. The fact of the matter is, if I would have been correctly advised, I would have never submitted either payment. I've raised my concerns with FHB, and attempted to dispute the fees with XXXX XXXX 's supervisors, but they insist they have done nothing wrong and there is nothing they can do to help.
10/27/2016	Yes	Bank account or service Savings account	Account opening, closing, or management	DC 20003	Web	Servicemember
I was in the XXXX, so I opened a checking and savings account at First Hawaiian Bank. I maintained the account for about XXXX years, with periodic deposits and withdrawals. We left XXXX because of a XXXX move, and I did n't close the account. It had about {$400.00} or {$500.00} in it, and I had an auto loan through the bank, so I kept the account open when we moved. I did n't touch the account for a while, and when I tried to login to the account, I could n't access it/retrieve my account number. My mistake was that I connected the account to a XXXX email address, so I had no way of retrieving my account number. I called the bank to find out how to access the account, only to be told that I could no longer access it, and they were charging me a monthly fee to keep it open since it was n't in use. I asked how to close it. They said that I had to mail a letter with my name, XXXX and current address requesting that they close the account and mail me a check. I mailed one letter, and checked back a few months later. They said that they had never received it. I mailed another letter, and they rejected it, saying my signature did n't match closely enough the signature I used when I opened the account. After pushing continually XXXX multiple phone calls over the course of a nearly a year to a standardized customer service number ), I finally reached someone who could help me and would give me her phone number to call and follow up on the situation. The account is now closed, and I received a check from FHB for the remaining money in my account -- but this process cost me more than {$100.00}.
11/27/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	HI 96815	Web
I am so sick of this .... On XX/XX/2023 I initiated a {$120.00} payout XXXX XXXX that had a displayed processing date of no later than XX/XX/XXXX ( the next business day ), which means the funds would have typically posted to my bank account by the XXXX. Upon checking my survey.com account and email I can see that not only was the payout not processed by that time, but has also not been processed at all as of the XXXX, which means that, at the earliest, the payout won't be sent to my bank account until next Tuesday! Because I am very familiar with the timing of the payouts from this source I had a delayed emergency payment to another account scheduled to not post until just after this payout posted, but that is not what happened since I haven't received any funds as of yet on time for this payout. I also had a payment scheduled from another which posted to the account on time as it should have because they appropriately processed it in a timely manner. Both payments would have posted at the same time if it wasn't for XXXX mishandled this. This has caused my bank account to be overdrawn and a {$30.00} NSF fee will be assessed this weekend or on Monday the XXXX. I am absolutely livid and disgusted. I absolutely can not afford to pay this extra fee expense at this time because of this company not processing payouts in a timely manner. I understand that this is not FHB 's fault or a bank error, but the extra fast processing of the charge to my account on the XXXX instead of the XXXX is questionable. I am requesting reimbursement of the {$30.00} NSF fee.
07/27/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with the payoff process at the end of the loan	HI 96815	Web
I'm a loyal customer of First Hawaiian Bank ( FHB ), and in early XXXX, I opened an installment loan with FHB ; the term was XXXX months, and I arranged for automatic payments/withdrawal. Unbeknownst to me the final payment could not be made automatically, but rather require manual payment. I received notice in early XXXX that my final payment was past due because it was not automatically deducted and that I needed to make the final payment manually. Up until the final payment, I had never missed a payment. I called FHB on XX/XX/XXXX, and informed them that I didn't know the final payment had to be made manually, and that I could wire payment immediately. I was told if I initiated the wire transfer that day, I would be within 30 days of the due date, and therefore, it would not be reported to the credit bureaus as late. On XX/XX/XXXX, I received a call from FHB that payment was received and they would not report the final payment as late to the credit bureaus. In XX/XX/XXXX, I reviewed my credit report and noticed FHB did, however, report the payment as late -- and it affected my credit scores negatively by over XXXX points. I called FHB on XX/XX/XXXX, and left a message with the loan department to inquire about the situation. On XX/XX/XXXX, I called again and was told the loan department was unavailable but that a message would be left on my behalf and the loan department would return my call. On XX/XX/XXXX, having not yet heard back from the loan department, I called FHB again -- and once again was told the loan department is unavailable.
04/05/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	HI 967XX	Web	Servicemember
XXXX XX/XX/2022 CFPB, FHB needs to scrutinized for their Security and Customer Service-Rule/Practices. As of today I have had serious Communications issues with this Banking Institution. I received a XXXX XXXX XXXX XXXX XXXX XX/XX/2022. I Activated this Credit Card the same day. I did www.fhb.com insructions setting Username and Password. XXXX XX/XX/2022 tried logging in to FHB Website and nothing was recognized. Called XXXX XXXX XXXX. XXXX said XXXX in XXXX, call back in XXXX hours. XXXX XX/XX/202 called XXXX a ( XXXX ) XXXX. XXXX tried assisting with problem XXXX XXXX, then got phone got disconnected. XXXX XX/XX/2022, I went to First Hawaiian Bank XXXX, XXXX. I talked to XXXX XXXX XXXX XXXX She said XXXX will mail you your New Password. Received XXXX XXXX XX/XX/2022. Tried XXXX XXXX on XXXX. Nothing recognized. XXXX XX/XX/2022 I received from XXXX by XXXX an assigned UserName. XXXX XXXX to the WebSite-FHB.com. Finally I was able to XXXX XXXX. Security Questions 1 thru 4 accepted. However Security Question # 5 Highlghted as InValid! Called and XXXX at ( XXXX ) XXXX is ssking for My SSN #. I sad XXXX XXXX. He took my XXXX XXXX a XXXX today XXXX XX/XX/2022. CFPB, this Bank is not Customer Service-Friendly! They Are Not-Transparent and Their IT-Software Managers are either Lost or need Training. Always some access problem or failure to help expeditiously! PLEASE, look into their ( First Hawaiian Banks ) business practices. Not user friendly-WebSite/Customer Service!! Respectfully, XXXX XXXX Email : XXXX XXXX
05/10/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	HI 967XX	Web
I opted to share this situation because its important that the community knows how bad greed has permeated at this financial institution. First Hawaiian Bank is literally taking money from me each month, and I have tried a number of times to stop it. Unfortunately, I have my life insurance tied to the account ; therefore, I can not close it. Its not hard to imagine a group of banking executives at First Hawaiian Bank scheming about increasing profits setting up fees, rules and policies to game the system. In essence, my bank is charging me an online fee for no reason. I have tried to rectify the situation and they tell me that it is my fault ; I must have clicked on something on their website to trigger a charge. I called to stop the monthly leakage in my budget after being on hold for hours ( it has been several calls over the last few months, this fee re-emerges ). It has been over a year, and I have tried a number of times even talking to the bank manager after several calls to the service center and online inquiries. I believe that the bank has gamed the system with rules that they make up to basically funnel more money to their coffers. First Hawaiian Bank should be ashamed. If you look into this policy and their explanation of it, it is a circular argument intended to take advantage of the situation. PLEASE PLEASE LOOK INTO IT. For any consumer thinking about doing business with First Hawaiian Bank, please know that once youre in, they will take advantage of you!
01/22/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	HI 96789	Web
Summary : Requesting refund of {$1700.00} for a XXXX XXXX XXXX 4-pax flighXXXX booking paid to XXXX XXXX XXXX XXXX XXXX XXXX XXXX via my First Hawaiian Bank ( FHB ) XXXX XXXX XXXX XXXX Mastercard, under Mastercard 's Purchase Assurance and Trip Cancellation terms. The flight and all subsequent flights were cancelled due to COVID-19 and XXXX XXXX has since filed for the equivalent of U.S. Chapter 11 bankruptcy. FHB rejected the credit request claim. Per FHBs instructions for resolution directly with the merchant, on XXXX a credit account ( not refund ) was issued by XXXX XXXX ; then with the assistance of the U.S. Department of Transportation, onXX/XX/XXXX XXXX XXXX approved a full refund of {$1700.00}, but on XXXX XXXX X sent an email communication stating that it ceased operations and is going through the XXXX courts for credit restructuring, the equivalent of a U.S. Chapter 11 bankruptcy filing, and customer refunds are part of the restructuring. On XXXX a credit card transaction dispute was filed with FHB. On XXXX, FHB rejected the transaction refund request on grounds that the 60 day notification period had passed since the XXXX and XXXX notification. This is contrary to the facts that it would have been impossible to file a written complaint within 60 days of the transaction since the flight was scheduled on XXXX and following FHB 's instructions, earnest attempts were made to first make resolution with the merchant before filing a written complaint.
05/26/2023	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	HI XXXXX	Web
I went into the main First Hawaiian Bank branch ( XXXX XXXX XXXX ) on XX/XX/2023 at about XXXX. I proceeded to speak with XXXX, a teller, and told her I wanted to open a bank account. I gave her my driver 's license, XXXX ATM card and waited. She took out {$20.00} from my XXXX account ( the minimum required to open a FHB account is {$20.00} ). She took me to the new accounts area and XXXX XXXX XXXX assisted me. She said she needed my driver 's license and Social Security XXXX. I said I didn't have my SSN card. I then told her that I had attempted to open an account online a few days ago, she said she would call XXXX, the FHB Direct manager. She didn't answer, so XXXX called and spoke to XXXX. She had me fill out an information form. Then she said there was some type of error on her screen. She went into the back for approximately 30 minutes. When she came back, she said she didn't know the nature of the error. She then called the IT department and they couldn't fix the problem. I asked to speak to the branch XXXX or the assistant branch manager ( XXXX XXXX or XXXX XXXX ). She said she would have to email them to see if they were available. She emailed someone and then send they were both unavailable. I said I had to go because I had other things to do. She said she would have XXXX call me by the end of the day. I don't understand why it is so hard to open up a personal checking account at First Hawaiian Bank.
02/27/2023	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt was paid	NV 89139	Web
Hello, my name is XXXX XXXX. I filed an arbitration against XXXX XXXX through XXXX XXXX XXXX ( XXXX ) on XX/XX/2022. I am requesting that Consumer Financial Protection Bureau open an Investigation due to this company is evading its responsibility to respond to arbitrations. The company has to pay the first arbitration fee, but they didn't pay and XXXX closed the case. First Hawaiian is under XXXX 's rules and thereby violating the contractual agreement. There was a person representing the company who I was emailing to discuss this but he ignored my emails and disappeared. I feel frustrated and hopeless. I have wanted to resolve this matter in the best way but the company evades its responsibilities. My credit has been greatly affected by this problem and I have not been able to get loans, my financial life is ruined and I don't know what to do. Also, First Hawaii says that the last payment can not be taken out by auto pay They claim they sent me notice but I moved and am getting all mail forwarded to my new address and did not receive anything. when I setup auto-pay no such thing was told to me about the last payment not being able to get paid by autopay. I am sending a check now to pay off the account in full I have spent a lot of time and money for this reason I write this complaint to you. Please see attached the correspondence from the XXXX XXXX XXXX and the arbitration clause.
01/19/2022	Yes	Vehicle loan or lease Loan	Getting a loan or lease Credit denial	HI 96815	Web
Hello, my name is XXXX XXXX. I am reaching out regarding the ridiculous credit denial that I have just been through. Last week I applied for a {$7000.00} loan through first Hawaiian bank to be forwarded from my friend as I am taking over his car. This loan already has a down payment and has already mostly been paid off. I have A max of {$1400.00} in debt which is being paid off as we speak because that amount is negligible. Aside from that I have spent the last year building my credit upwards of XXXX points from the XXXX that it was last year at this time. I have proof that my three credit scores prior to applying for this loan or XXXX, XXXX, and XXXX. Since applying my credit score has dropped XXXX points, XXXX points, and XXXX points respectively. The bank is then telling me that my credit score is not sufficient to support a measly {$7000.00} loan. They are basing their denial off of the credit scores that I now have after their inquiry. This is very unethical and I am very unhappy. I can have this loan paid off in seven months but we applied this loan over the course of two years because that is the current life of the loan and I decided to keep it that way. I have never seen a bank deny a loan to someone with good credit because they are using the post inquiry scores. Please look into this matter on my behalf I am happy to provide any information needed. Thank you
05/27/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 967XX	Web
I was the victim of a scam recently, I 've had my account at First Hawaiian Bank for less than a year and I 've never had too much money in it as I am only XXXX and just making my way in life. I was sent a fraudulent check by someone I thought I could trust for {$2600.00} which I deposited into my account via teller. I was instructed to use this money for an employer who would be moving in to my area to get his apartment ready for him and his family. I was told the funds from the check would be immediately available the day after. I withdrew {$2200.00} the next morning and sent it to who I was told was my employers " landlord and agent. '' I became suspicious of him when he became exceedingly demanding and I told him I would n't continue until he arrived, this only enraged him and he threatened to call the authorities on me and said I was trying to take advantage of someone who was deaf. Out of fear I withdrew the rest of the money {$380.00} to be done with it and sent it to the same person. Days later I receive a call from my bank telling me my check had bounced. But I had already sent this guy money! I just do n't understand how the bank can give me a loan, which is what they did, without my knowledge or agreeing! I feel cheated by my bank for not protecting me, not only has this left me with a big debt on my shoulders but it 's emotionally tolling.
05/07/2017	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	CA XXXXX	Web	Servicemember
First Hawaiian XXXX began taking {$10.00} per month from my " Totally Free Checking '' without my knowledge and consent in XXXX XXXX and has done so for the past six months - I had no prior warning or knowledge nor did I give them my consent to charge my account. They called the change an " Inactive Account Fee '' but it shows up on-line as a service fee. In either case it was a fee for doing absolutely nothing and serves no purpose except to steal money from the accounts of those who trust the bank is protecting their money. I can leave money in my safe at home for free with no " inactivity fee '' so why would I agree to put it in a bank and be charged. I had no prior knowledge First Hawaiian XXXX would act like XXXX XXXX and charge money or change your account without any knowledge of the account holder. I guess they learned from XXXX XXXX that stealing money from consumers is very profitable. I have asked them to return the money taken from my account without my knowledge or consent and they have refused. These thieves are just like XXXX XXXX - charging fees to accounts called " totally Free '' without authorization or the knowledge of the customers. I plan to close the account and never do any business with these thieves again. When is the US Government going to do something about these dishonest banks?
03/18/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	HI 967XX	Web
XX/XX/2020 - Paid off loan that matured after making payment arrangements to pay {$200.00} every two weeks with the Loan Recovery Department at First Hawaii Bank. I called to make arrangements with them when my loan hit the maturity date and my payments never faltered. Today ( XX/XX/2020 ), I was turned down from an auto loan because of this charge off. I called XXXX XXXX, Recovery Agent for First Hawaiian Bank, to ask why they have it reported as a charge off when it was paid in full. She stated that " First Hawaiian Bank reported the loan as a charge off because it was transferred from one department within the same institution to another department. I asked them if they could remove the charge off and she said that by law once the charge off is on, they are not allowed to remove it. I stated that the information is incorrectly being reported because I paid the entire amount of the loan and did not settle any of the amount. I even paid interest on it in which the bank charged me in order to make they arrangements. The information that they reported is incorrect. They agreed to take my payment arrangements and did not explain that they loan would be reported as a charge off even though I made the necessary payment arrangements.
06/26/2021	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	AZ 85008	Web
First Hawaiian Bank closed my checking account and gave the fund in my account to the XXXX XXXX w/o telling me! They cited that I had not used my account in over a year. But I have had non-activities with my checking account before and what they did in the past was charge me $ XXXX and they quickly refunded it as soon as I called customer service. But this time, they put my account into dormant situation and actually closed it and gave my balance away! At the time, I had over {$700.00} in my account. So this closure isnt due to negative balance or anything. I called their customer service number XXXX around early to mid XXXX to inquire about it. First they said they my account would go into dormant if there were no activities for 3 years, then they changed the time frame to 1 year as soon as they saw activities dating back XX/XX/2019 ( less than 2 years ago ). Then they said they would help me get my account and balance back. They claimed that they contacted their XXXX branch ( where I opened my account ) and someone at the XXXX branch will contact me but i have not been contacted by any of them! It is as if they just ignored me and my issue! My email and phone number are both up-to-date with First Hawaiian.
10/01/2020	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem with paying off the loan	HI 96818	Web
I'm writing in regards to my car loan with First Hawaiian Bank ( FHB ). I paid off the full amount of my car loan yesterday afternoon and the money was taken out of my checking account today. When I logged onto the FHB app, the loan was still active and not paid off. I then called FHB customer service and was informed that it would take 3-5 business days to post on my FHB account and at that time, I would still be charged a daily interestrate. This is an unacceptable practice and it is outright stealing. I paid off my loan, and I shouldn't have to pay a penny more because FHB takes nearly a week to post a transaction. We are nearly a quarter of the way into the 21st century, there is no excuse why electronic payments are slower than sending a check by the USPS. The customer service representative informed me that she spoke to a loan officer and assured me that I, specifically, would not be charged more interest for my loan since I paid it off. If thousands of people are experiencing what I experienced today, and they do not fight for their money, this institution will make an exorbitant amount of money from those who have paid off their loan in full. It is unacceptable, and immoral. XXXX XXXX
11/12/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	HI 96815	Web	Servicemember
Hello I checked my balance with the teller twice during the week that the NSF fees are charged to me. I asked her if there were any outstanding balance due. She said that there were none. The next day or two charges for insificent funds began to be charged to my account. I went to the bank and spoke with the manager on the first day of the charges accruing and she said that this was not something that the branch handles. However, on the paperwork that First Hawaiian Bank sent me the bank states that I can go to any branch and they will tell me what my balance is. I called the XXXX XXXX Hawaii branch and they told me to give them my phone number and they will call me back. No one called me back. First Hawaiian Bank was not forthcoming with the outstanding balance and then added the charges for the insificent funds. First Hawaiian Bank had me sign up for overdraft protection plan for checking account and then told me that if I didn't want to get charged for the overdraft fee I will have to opt out of the program that they told me to sign up for to avoid this matter. When I went to the bank to see what happened, the teller told me that I should have read the fine print.
03/10/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96753	Web
This is in regards to case XXXX. I 'm fighting First Hawaiian Bank, they are looking for unjust compensation for a mistake one of their younger representatives made by releasing to me money from an uncleared check. A check that totaled {$2600.00}. The FHB policy states that I should have only been given {$200.00} of the {$2600.00} until the check had cleared. It never did, but that did n't stop their unprofessional and obviously unaware staff from releasing to me ALL the money THE DAY OF. It also seems that the ambassador FHB had chosen to dispute my last response on the CFPB website had n't done their research either. I had an overdraft fee almost every month I had been a member of their bank. But why would they withhold and deny me that information? I am disputing this, I have received letters from collection companies sent to my address harassing me to pay. I will not be held responsible for a mistake THEY made. I was handed money that should n't have yet existed until it had been verified. I refuse to be bullied and taken for by a bank that could have easily AVOIDED this problem. First Hawaiian Bank could have just as easily prevented this.
07/18/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	HI 967XX	Web	Older American
I continue to have issues reading my bank statement.Debit card purchases frequently do not show the business name where the purchase was made and will show a shared address i.e a shopping centre/plaza address for the business. I have brought this to the attention of my bank, who claim it is nothing to do with them, that it must be the businesses.I have approached businesses involved who have checked with their IT people and they say it's nothing to do with their side. I am sick and tired of trying to make lists of addresses of business where I use my card, just so I can check my statement is correct. Is this normal, it never used to be that way until after the bank made updates. Example : Pin debt purchase. Terminal # XXXX XXXX XXXX XXXX XXXX Hi... ... ... - XXXX Instead of quickly locating the business reciept I now have to hope the reciept has an address on it and that the reciept hasn't faded! I have letters from the bank..stating not their issue.I have also had phone calls to customer service when I can't find a matching reciept and ask who the money was paid to... They can't tell either.
04/17/2016	Yes	Consumer Loan Vehicle loan	Taking out the loan or lease	HI 96814	Web
We took out a loan with First Hawaiian Bank for 36 months. Because we paid monthly onetime periodically we were offered a deferred payment option as a gift for paying on time. Particularly this was given around XXXX. This was promoted as a good opportunity for the customer but as it turned out this was a tactic for the bank to charge us another year of payments and thereby charge another $ XXXX thereafter because they charged interest everyday on the balance when deferment was offered. This is a deceptive business practice whereby the bank gives the impression the payment will be collected at the end of the 36 months when in all actuality they are charging interest daily which means the customer ultimately pays XXXX the cost of the original loan. This is a unethical business practice whereby the bank can extort extra charges, interest and fees against customers with a good payment history. This is very deceptive how the calculate the added interest opposed to added the deferred payment to the end which already includes the interest when the payment would have been paid. Shame on FHB.
07/21/2016	Yes	Credit card	Rewards	GU XXXXX	Web
First Hawaiian Bank offered a sign-up bonus for their XXXX XXXX credit card. The terms & conditions require {$1500.00} purchase spending within the first three months of account opening. Timeline of events : Applied for FHB XXXX XXXX XXXX online on XXXX/XXXX/2016 via email titled " Start here for mighty value. '' from XXXXXXXXXXXX also dated XXXX/XXXX/2016. Approved for $ XXXX limit on XXXX/XXXX/2016. Requested credit limit decrease to $ XXXX XX/XX/XXXX. Received XXXX XXXX award miles on XXXX/XXXX/2016. This was the last day of the first statement period. Sometime around XX/XX/XXXX-XX/XX/XXXX requested for a new card to be sent as first card not received. Obtained {$1500.00} threshold on second billing cycle ending on XXXX/XXXX/2016. Messaged First Hawaiian Bank XXXX/XXXX/16 regarding missing bonus miles Received reply XXXX/XXXX/16 stating that bonus miles would be awarded in 1-2 billing statements contrary to terms and conditions of offer. Called FHB on XXXX/XXXX/16 regarding missing bonus miles, was told to call XXXX to acknowledge offer made by First Hawaiian Bank.
01/17/2019	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	HI 96816	Web
XXXX I started to make payments to a law firm of {$300.00} a month. After a few payments I started getting overdraft fees in big amounts. My money is tight and i made sure I had enough to cover. So I thought it was me. But in the last few months I realized that the bank was putting a hold on my account days before it was due which made me go into overdraft. Ive made a complaint twice with no response. It adds up to a lot of money that put me in a lot of hardships. XX/XX/2018 payment {$300.00} XX/XX/2018 overdraft {$90.00} XX/XX/2018 payment {$300.00} XX/XX/2018 overdraft {$150.00} XX/XX/2018 overdraft {$30.00} XX/XX/2018 overdraft {$120.00} XX/XX/2018 payment {$300.00} XX/XX/2018 payment {$300.00} XX/XX/2018 payment {$300.00} XX/XX/2018 payment {$300.00} XX/XX/2018 payment {$300.00} XX/XX/2018 overdraft {$120.00} XX/XX/2018 overdraft {$30.00} XX/XX/2018 overdraft {$60.00} XX/XX/2018 overdraft {$60.00} these are the ones I found and the reason I didnt get overdraft fees some months is because I had extra money at that time! overdraft {$120.00} XX/XX/2018 overdraft {$30.00}
09/02/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	HI 96826	Web
This is in regard to a letter I received from XXXX XXXX XXXX on XX/XX/2019, dated XX/XX/2019. The letter states that my deposits are not in accordance with First Hawaiian Bank rules and regulations and that we have decided to close your account. I talked to XXXX on XX/XX/2019, at XXXX XXXX and was told my account has unlimited deposits for the checking account I have with First Hawaiian Bank. XXXX XXXX only sent a letter that I included in the file upload with no explanation about what account deposits are not in accordance with First Hawaiian Bank rules and regulations. I never heard of someone's account being closed for making deposits. I have been making the same deposits with First Hawaiian Bank going on three years and really would like to know what changed on XX/XX/2019. I included my bank account statements for the last three years. I hope this would help XXXX XXXX explain exactly what deposits are not in accordance, this is a first for me. I was giving to XX/XX/2019, to either close my account or XXXX XXXX will do it on the bank 's behalf.
10/24/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	HI 96826	Web
Contacted the bank to report unauthorized charges to the account. Bank refused to do anymore of the investigation to my account for unauthorized charges. Provided detailed information about the issue of the charges and have explained to them about what was happening. They said that the information given on this form was an error and that the charges were made by me. From the bottom of that I was charged additional to my account and it started reoccurring charges on my account. They never called me back for the confusion of this matter instead of saying it was no longer a case to solve this problem then ended my case. Charges was all from XXXX and XXXX. With this situation my credit score decreased tremendously and I was not able to apply for a loan. I've been scammed multiple times by the action from the past from banks that pretending to be an actual credit card company confirming my account. Given the fact that I received phone calls to contact the police and transferred me to the police office and no record was there to be contacting.
09/26/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	HI 96740	Web
We were jacked ( ripped off ) when we moved. We had to put moving costs onto a XXXX XXXX / XXXX XXXX XXXX card. We had just purchased a home ( no mortgage ) and with 800 plus credit scores, we assumed we could grab a HELOC and pay off credit cards within a couple months. We were subjected to a third party consumer information service that had bad outdated information ( XXXX ) This prevented us from obtaining a HELOC from XXXX XXXX XXXX and First Hawaiian Bank. This took 17 months to work through, and did secure a HELOC with XXXX XXXX XXXX XXXX. As we were declined for credit ( with credit scores of XXXX, interest and penalties accumulated. Escrow completed, and the credit union sent checks out. XXXX XXXX / XXXX XXXX XXXX received payment before XXXX XXXX, next day XXXX XXXX XXXX charged off the account and sent to collections. XXXX XXXX XXXX XXXX XXXX XXXX IL. Two days later, the cashed the check and now I have to deal with collections for the full amount plus even more fees. XXXX XXXX XXXX got paid and retain these funds ~ $ XXXX.
08/10/2023	Yes	Checking or savings account Savings account	Closing an account Company closed your account	HI XXXXX	Web
I went into the main branch and spoke with XXXX XXXX to open a checking and savings account. I was able to open them, but he did not give me any information/documents about the account. When I tried to create my online profile, I was unable to because I didn't have my account number. Last week I went back to the main branch to ask about my accounts. I spoke with XXXX and XXXX XXXX ( service manager ). XXXX called and left a voicemail that they reopened the checking account. I was able to create an online profile and see that the savings account is still closed. On the day that I opened the account, I spoke with XXXX XXXX XXXX ( personal banking officer ) and XXXX XXXX XXXX ( Asst Service Supervisor III ). They both did not check to see if XXXX XXXX followed company procedure regarding opening a new account. I also asked for the manager, XXXX XXXX, who did not come to speak to me concerning my missing driver 's license.
01/17/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	HI 96815	Web
A few weeks ago I had a balanced low balance of $ XXXX. XXXX pending transactions posted on the same day in XXXX of the same batch processes. XXXX was for a {$10.00} charge for a credit card payment and the other was a {$10.00} deposit to my account. Rather than reconcile the post batch processes correctly and credit the {$10.00} deposit to my account they charged the {$10.00} credit card payment against the account balance first thus causing the balance to dip into the negative and cause the initiation of a {$30.00} fee making the total negative balance reach $ XXXX. Just after this they posted the {$10.00} deposit to my account causing the negative balance to reach $ XXXX. If they had properly reconciled the batch transactions the balance would have still been $ XXXX. I am requesting reversal of the {$30.00} NSF fee as these transactions shouldn't have been processed like this in this order!
11/21/2022	Yes	Checking or savings account Savings account	Managing an account Problem using a debit or ATM card	HI 96816	Web
I tried to email First Hawaiian Bank to get a new account information packet mailed to my home address XXXX the messaging feature on my online banking. I opened the account on XX/XX/2022 and the Banker XXXX XXXX did not give me a new informational packet with the list of fees listed. He did however give me my account card with my Account number for the First Hawaiian Online Banking Sign up. I still have not heard anything back from the Bank Customer Service about my account information request. I keep new account informational packets for my records to show what banks I opened and the list of fees if and when I get charged fees that I do not recognize. Please also note in the screenshot I have uploaded with my account transactions the XX/XX/XXXX with the XXXX dollar deposit is the opening deposit I made when opening this Regular Savings Account with First Hawaiian Bank.
02/04/2023	Yes	Checking or savings account Checking account	Closing an account Can't close your account	HI 96734	Web
I have banked with First Hawaiian Bank, and am currently having my funds held and frozen from myself, without reasoning or date to have my funds unfrozen, I have gotten paid 2 months prior for my job and they have frozen my account because of the person that paid me and the origin of his funds, which has absolutely nothing to do with me. I have now asked them for more information and they have told me that they dont have any but have an investigation on going, I have XXXX kids and currently have all my funds frozen by First Hawaiian bank XXXX I work a job in XXXX XXXX and have no clue whatsoever what my client has done to block my funds, but whilst reaching out to my client he has told me that they have blocked his account aswell and that he didnt request a refund whatsoever, First Hawaiian bank is not letting me roll over my funds or use any of my funds.
09/04/2016	Yes	Consumer Loan Vehicle loan	Managing the loan or lease	HI 96720	Web
This regards a car loan financed by First Hawaiian Bank. My girlfriend and I have been making over the amount of payments to pay down the debts. We made inquiries about why their records do not reflect the payments. They have not gotten back to me as why. On XXXX/XXXX/2015 the loan was for XXXX. I have applied at least XXXX or more not sure it could be more because my girlfriend made payments from her FHB first line in which the bank had ceased her account, without good reason. She has never been late for any of her personal line payments. But, XXXX from the car loan department was supplied with her first line account information requesting her to please cross reference payments that were applied to my car loan. This is almost a year and FHB car loan does not reflect all the payments made towards the vehicle.
07/19/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	GU XXXXX	Web	Servicemember
Deposit made on XX/XX/22 for {$500.00} was placed on hold. The item cleared my bank on the same day XX/XX/22 as the routing # XXXX is the same. This is unfair and untimely hold notice and practice as the first {$220.00} was not made available. The notice was sent on XX/XX/22 for uncollected funds which they received on XX/XX/22. The account has never been overdrawn, the account has been opened for more than a year and previous checks from this account has been deposited and cleared. The amount of the check was only {$500.00}. The call center has heard of my complaint on the same issue months ago and still continues this practice.
08/04/2017	Yes	Vehicle loan or lease Loan	Credit monitoring or identity theft protection services Problem canceling credit monitoring or identify theft protection service	CA 90012	Web
I leased used car with first Hawaiian bank XXXX unfortunately I have have to out of country for a while so I returned to bank and I 'm back to home XXXX and bought new car at that time, I found out from insurance company. They said, company paid for this so they want to ask pay back so I paid by monthly with insurance payment. So I called bank explained, what happen and what I want to. But on my credit file still showed balance {$3200.00} and will be moved XXXX. I believe, bank cover the money anyway and I covered insurance company damages. So, I 'm requesting this matter should disappeared now. Thank you
02/12/2017	Yes	Credit card	Transaction issue	HI 967XX	Web	Older American
In XXXX 2016 called First Hawaiian Bank 's Consumer Service to let them know about a fraudulent charge on my credit card. The representative said she would reverse the charge and told me the balance I owed which I paid. This same fraudulent charge appeared back on my next statement so I wrote a letter regarding such to XXXX XXXX the Ops Mgr. He says that I should have placed my complaint in writing and that the time to do so had Expired. To me this is disingenuous and hypocritical. My response is that their Customer Service representative led me to believe that the problem had been resolved. Thank you
10/16/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Problem with personal statement of dispute	HI 96815	Web
XXXX XXXX XXXX credit card balance was paid off on XX/XX/2020. XXXX continues to report an existing balance of {$2000.00} which is clearly wrong. Even the creditor confirmed to me via phone call that the balance is indeed 100 % paid off. Furthermore, even XXXX and XXXX agree with me and the creditor. Both of these credit bureaus are reporting the balance correctly as XXXX and paid in full. I am attaching screenshots as proof that either XXXX or First Hawaiian Bank is doing something wrong. This has negatively impacted my credit score, dropping it significantly by 17 points.
02/03/2023	Yes	Debt collection Credit card debt	Written notification about debt Didn't receive notice of right to dispute	HI XXXXX	Web
There was a wrongful use of my checking account from First Hawaiian Bank. I asked help from the Bank that it was not me who purchased it. Staff from the bank said they will do a dispute and I dont have to do anything. Dispute came back and said I authorized the transaction. They closed my checking account. Few months came I received a notice about a debt in collection from XXXX XXXX XXXX that I owe {$590.00}. The original transaction from First Hawaiian Bank was {$530.00}. I did not receive a notice from FHB that about the {$530.00} and this was sent directly to collection.
09/26/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	CA 902XX	Web	Older American, Servicemember
On Friday, XX/XX/XXXX my wife and I spoke on the phone with a First Hawaiian Bank banker ( XXXX XXXX XXXX at the XXXX, XXXX branch to setup a payment for the current and past due amount of {$630.00} using her FHB personal checking debit card. The payment he processed was only {$280.00}, leaving us a balance due of {$350.00} for XX/XX/XXXX. Basically, FHB personnel is not allowi g us to make a debut card payment online or over the phone. The car is in my name. Due to the XXXX lockdowns my wife lost her job in XXXX and we moved to California to find employment in XX/XX/XXXX.
05/20/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	CA 91913	Web	Servicemember
In accordance with the fair credit reporting act, these accounts violated my rights as a tax payer. 15 USC 1681 Section 602 states that I have the right to privacy. 15 USC 1681 Section 604 A section 2 states a consumer reporting agency can not furnish an account without my written permission and instructions. 15 USC 1666B states that a creditor may not treat any payment on a credit card account under an open end consumer credit plan as late for purpose. Companies were contacted and refused to fix discrepancies due to dates being pass 2-years.
06/27/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	HI 967XX	Web
I have recently closed my bank account due to fraud and somehow I have received a merchant refund which I still did not receive due to my bank account being closed and didnt receive a check in the mail for whatever credit I have received. I have recently contacted customer service before only to be told that anything that is sent to a closed bank account like a refund will be returned to sender. Other than that, I hope to have my issue resolved as soon as possible so I can at least receive my refund in some possible way like a check in the mail.
05/03/2020	Yes	Checking or savings account Checking account	Managing an account Fee problem	HI 96815	Web
First Hawaiian Bank charges a {$5.00} fee every month for online bill pay service. I have been charged this fee on XX/XX/20, but do not use this service. First Hawaiian Bank has charged me this fee last year for 11 months by withdrawing from my checking account, even though I have never utilized this service. The withdrawals were disputed and stopped for approximately four months. However, First Hawaiian Bank again began withdrawing for the same fee on XX/XX/20. Other individuals have also reported this same problem.
04/21/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	MP XXXXX	Web
I reported the Fraud transactions to First Hawaiian Bank but they are refuse to help me because it passed the timeframe. They have told me that they tried to contact me many times with suspicious activities but I did not receive any calls or letters from them. And they authorized transactions without talking to me or my approval. Those fraud transactions happened in XXXX and XX/XX/XXXX, when our accountant is on leave because of positive XXXX last XX/XX/XXXX. And we noticed the fraudulent transactions last XXXX.
07/22/2016	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	HI 967XX	Web
I paid by bank wire transfer on XXXX/XXXX/XXXX to purchase a XXXX XXXX XXXX XXXX Custom guitar and received via United States Postal Service, a XXXX scale XXXX Melody Maker guitar instead. XXXX XXXX ( XXXX are sellers aka XXXX XXXX ) admitted the guitar sent was wrong & said he would correct the mistake but never did. I expected to received the guitar I contracted for ( XXXX XXXX XXXX XXXX Custom with original hard case ). I received a different and inferior guitar in quality and monetary value.
01/14/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	HI 96822	Web
So I'm still waiting for the {$200.00} from XXXX and also that first Hawaiian bank said that they're still working on that issue and now just the other day I found out some unwanted transactions in my bank account!!!! I didn't recognize these charges from a XXXX XXXX or ever used my debit card to buy services or anything for that matter. The charges so far are now {$21.00} and now I told my bank but I wanted these charges not posted!!! Also, waiting for the {$200.00} for that unwanted post
05/21/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Overcharged for something you did purchase with the card	GU XXXXX	Web
I was overcharged XXXX dollars on a purchase at XXXX XXXX XXXX. Total amount is XXXX. My actual purchase was XXXX. I purchased a drink, snack, and a plastic bowl. As i explained to first hawaiian bank i misplaced the receipt. This happed XX/XX/2019 I contacted my credit card company and the merchant. Credit card company says they can not assist me without a receipt. The card company fhb can be reached at XXXX. The sent me a dispute resolution letter saying i have to pay for the charges
01/17/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Application denied	HI 96822	Web
Three years ago i applied for a secured credit card at First Hawaiian Bank. I have attempt twice to have the hold released and was told by two different people I needed a 790 credit score. I asked have anyone got approved with less than 790. Point is they are holding my money hostage. I believe i am being discriminated against and would like this investigated ... A 790 credit score. Really?
01/16/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA XXXXX	Web
On XX/XX/2018 i submitted a dispute to XXXX for First Hawaiian Bank in which i have no idea where this account originated from. I also mailed First hawaiian on XX/XX/2018 to validate this said account. I never received any response from either and followed up on XX/XX/2018, XX/XX/2018, XX/XX/2018, and XX/XX/2018, I have yet to received any correspondence in regards to this account.
12/20/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NC 28306	Web	Servicemember
Hawaii bank keeps checking my credit as well as changing the amount on the charge off. From XX/XX/, to XXXX XXXX they added XXXX dollars to the charge of amount. The currently keep checking my credit and it shows multiple accounts open. The account states that it has been closed, someone keeps reopening and re reporting and I am tired. This seems like harassment at this point.
10/02/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NY 146XX	Web
In accordance with the Fair Credit Reporting Act XXXX Account # XXXX, XXXX, & XXXX have violated my rights. 15 U.S.C 1681 section 602 A states I have the right to privacy. 15 U.S.C 1681 section 604 A section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
07/01/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	HI 96706	Web
I had a pay off amount of {$14.00} that I paid in full for my car loan. I have receipts of payment in full and recieved my car title but they reported a delinquent. It is still reported on my credit report as a delinquent. I would like this error to be removed due to first Hawaiian banks error.
01/07/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	HI 96825	Web
I'm not swayed that Bureaus efficiently pleased the principles of the Fair Credit Reporting Act in completing their investigation. The Bureaus are reporting inaccurate information on XXXX XXXX XXXX XXXX Per FCRA, reporting must be 100 % accurate or the information must be deleted.
08/01/2023	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	HI XXXXX	Web
I opened an account with XXXX XXXX XXXX XX/XX/2023. He said I can open an online account. I went online and could not open an account because I did not get my account number. I have never received paperwork concerning my bank account ( I did receive my debit card ).
07/26/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	HI 967XX	Web	Older American
XX/XX/2018 They scammed my checking account for {$15000.00} ; they had me download a program named XXXX ; and got into my computer to send them the funds by fax. I closed my bank accounts so they would not take any more . The bank was First Hawaiian Bank.
11/17/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	HI 967XX	Web
On XXXX. XXXX, XXXX, XXXX XXXX XXXX add a hard inquiriy on my credit report per XXXX. On XX/XX/XXXX, FIRST HAWAIIAN BANK add a hard inquiry on my credit report per XXXX. On XXXX XXXX, XXXX, XXXX XXXX add a hard inquiry on my credit report per Equifax.
05/22/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NV 89166	Web
I paid off my Car Loan with First Hawaiian Bank on XX/XX/23 and was told that my credit should update at the end of XXXX because it usually takes a month now it's almost end of XXXX and my credit report is still showing that my loan is open and owing.
10/23/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	HI 967XX	Web	Older American
I wire transferred {$9700.00} in us funds to XXXX XXXX. Through my regular bank. funds were promised on XX/XX/2019 it is now XX/XX/2019 and my bank can not tell me where the funds are and the receiver has not seen the funds in their account.
04/22/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 91730	Web
First hawaiian bank is showing a late payment in XX/XX/XXXX / XX/XX/XXXX and I do not recall being late on auto loan. Being soo close to the drop off date I am requesting to see if they could kindly remove this remarks off my credit report
10/23/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	HI 96822	Web
So I was checking my bank account and now there is a {$200.00} withdraw Debit memo!!!! How did that happen I thought this was resolved and for some reason {$200.00} was taken out!!!!
09/28/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	HI 96740	Web
XXXX XXXX supplied " Alternate facts '' that showed information that was outdated and not matching my three credit reports, which First Hawaiian Bank used to deny us credit.
02/18/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Identity theft protection or other monitoring services Billing dispute for services	GU XXXXX	Web
My name is XXXX XXXX from XXXX XXXX number : XXXX Email : XXXX First Hawaiian Bank Charging me service fee of almost {$6.00} Without letting me know.
02/06/2023	Yes	Money transfer, virtual currency, or money service Refund anticipation check	Problem with customer service	GU XXXXX	Web	Servicemember
First Hawaiian Bank either lazy or not willing to release the money to XXXX XXXX XXXX in XXXX. See attachment for detail.
02/18/2023	Yes	Debt collection Credit card debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	HI 96744	Web
I tried to dispute on my XXXX app
01/02/2024	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	HI 967XX	Web	Older American, Servicemember

12/29/2023	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure	HI 96813	Web

11/01/2023	Yes	Vehicle loan or lease Loan	Incorrect information on your report Account information incorrect	HI 96706	Web

09/20/2023	Yes	Credit card General-purpose credit card or charge card	Getting a credit card Delay in processing application	HI 96714	Phone

08/30/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage Loan estimate or other related disclosures	HI 96732	Web

08/29/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	HI 96754	Referral

07/26/2023	Yes	Checking or savings account Savings account	Managing an account Funds not handled or disbursed as instructed	HI 96819	Phone

07/23/2023	Yes	Checking or savings account Checking account	Closing an account Fees charged for closing account	GU 96910	Web	Older American, Servicemember

07/23/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem with paying off the loan	HI 96821	Web

07/17/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	HI 96766	Referral

07/11/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	CO 80930	Web	Servicemember

07/10/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	HI 96767	Referral

05/22/2023	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Transaction was not authorized	HI 96782	Web

05/09/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	TN 37801	Referral

03/27/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	GU 96929	Web	Older American

02/18/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	HI 96708	Web

01/09/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	HI 96706	Web

01/03/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	XXXXX	Referral

10/31/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	GU 96913	Referral

10/11/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CA 94901	Web

09/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NC 28306	Web	Servicemember

09/07/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MS 39157	Referral

08/01/2022	Yes	Checking or savings account Checking account	Managing an account Fee problem	HI 96814	Web

05/27/2022	Yes	Debt collection Other debt	False statements or representation Impersonated attorney, law enforcement, or government official	HI 96720	Web	Servicemember

04/26/2022	Yes	Checking or savings account Checking account	Managing an account Fee problem	CA 93103	Referral

03/21/2022	No	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Company closed your account	HI 96744	Referral

03/03/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	HI 96737	Web

02/26/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	HI 96749	Web

01/14/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Incorrect information on your report Account information incorrect	HI 96737	Referral

12/10/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Unable to get your credit report or credit score Other problem getting your report or credit score	HI 96737	Phone

12/09/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	HI 96771	Phone	Older American

11/05/2021	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	AZ 85286	Referral

11/02/2021	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	HI 96797	Referral

10/18/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	HI 96826	Phone

07/07/2021	Yes	Checking or savings account Checking account	Closing an account Company closed your account	AZ 85008	Web

06/29/2021	Yes	Checking or savings account Checking account	Closing an account Company closed your account	AZ 85008	Referral

06/28/2021	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	AZ 85008	Referral

06/22/2021	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	HI 96707	Phone	Older American, Servicemember

06/02/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MD XXXXX	Web

03/26/2021	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Loan balance remaining after the vehicle is repossessed and sold	HI 96822	Web

02/26/2021	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Transaction was not authorized	HI 96707	Phone	Older American

01/19/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	HI 96816	Referral

12/09/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	HI 96825	Web

11/09/2020	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	HI 96734	Referral

11/05/2020	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account information incorrect	HI 96740	Phone

09/09/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	HI 96701	Referral	Older American

08/28/2020	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	CA 95008	Referral

08/10/2020	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	HI 96819	Referral

08/05/2020	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	HI 96819	Referral

08/03/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	HI 96726	Web

07/01/2020	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	CA 90007	Web

05/19/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	HI 96819	Postal mail

04/30/2020	Yes	Vehicle loan or lease Loan	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	HI 96734	Web

04/27/2020	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	HI 96707	Phone

04/09/2020	Yes	Checking or savings account Checking account	Closing an account Can't close your account	CA 91914	Referral	Servicemember

02/04/2020	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	FL 33811	Postal mail

01/06/2020	Yes	Checking or savings account Savings account	Managing an account Fee problem	HI 96813	Referral

11/19/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	HI 96776	Referral

10/31/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	HI 96813	Referral

10/17/2019	Yes	Checking or savings account Checking account	Managing an account Problem accessing account		Referral

08/15/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	HI 96707	Web

07/30/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	HI 96813	Postal mail

07/10/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	HI 96825	Web

02/05/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	HI 96707	Referral

12/19/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NV 89147	Referral

12/11/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals		Referral

10/24/2018	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem with paying off the loan	GA 30909	Referral

10/21/2018	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	HI 96706	Web

10/18/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 91753	Web

09/26/2018	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 91753	Web

07/30/2018	Yes	Money transfer, virtual currency, or money service Check cashing service	Fraud or scam	HI 96826	Web

06/14/2018	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	HI 96819	Referral

06/05/2018	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	HI 96722	Web

04/09/2018	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	GU 96910	Referral

03/29/2018	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	FL 33426	Referral

03/25/2018	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	HI 96706	Referral

03/13/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	FL 33102	Referral

02/28/2018	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	HI 96826	Web

02/27/2018	Yes	Checking or savings account Other banking product or service	Problem caused by your funds being low Non-sufficient funds and associated fees	FL 33102	Referral

02/23/2018	Yes	Mortgage Home equity loan or line of credit (HELOC)	Closing on a mortgage	HI 96740	Web

01/28/2018	Yes	Checking or savings account Checking account	Managing an account Banking errors	HI 967XX	Web

01/05/2018	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Denied request to lower payments	HI 96822	Postal mail

10/06/2017	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	HI 96789	Referral

07/25/2017	Yes	Checking or savings account Checking account	Closing an account Can't close your account	CA 92115	Referral

03/14/2017	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96825	Referral

02/17/2017	Yes	Bank account or service Checking account	Account opening, closing, or management	HI 96814	Postal mail

02/14/2017	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	HI 96701	Referral

09/23/2016	Yes	Bank account or service Checking account	Using a debit or ATM card	HI 96817	Web

07/11/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96746	Referral

07/09/2016	Yes	Mortgage Conventional fixed mortgage	Loan modification,collection,foreclosure	HI 96744	Web

07/05/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NV 89011	Postal mail	Older American

05/31/2016	Yes	Credit card	Billing disputes	HI 96797	Referral

02/02/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96745	Referral

10/06/2015	Yes	Consumer Loan Vehicle loan	Problems when you are unable to pay	NJ 08060	Web	Servicemember

09/17/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	GU 96931	Web

09/14/2015	Yes	Debt collection Auto	Cont'd attempts collect debt not owed Debt was paid	HI 96792	Referral

09/01/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	HI 96778	Referral

08/11/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96826	Phone	Servicemember

06/02/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	CA 91405	Postal mail

03/10/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	MT 59901	Referral

03/07/2015	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	HI 96826	Web

01/22/2015	Yes	Mortgage Conventional fixed mortgage	Settlement process and costs	HI 96750	Web	Older American

01/21/2015	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	CA 91504	Web	Older American

10/25/2014	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	VA 20147	Web

09/18/2014	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96720	Referral

09/03/2014	Yes	Consumer Loan Vehicle loan	Managing the loan or lease	GA 31005	Web	Servicemember

08/26/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	HI 96727	Referral

08/20/2014	Yes	Consumer Loan Vehicle loan	Problems when you are unable to pay	GU 96921	Referral

07/30/2014	Yes	Bank account or service Checking account	Problems caused by my funds being low	HI 96749	Web

07/24/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	TX 76527	Referral

07/08/2014	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96817	Phone

07/03/2014	Yes	Mortgage Other mortgage	Application, originator, mortgage broker	HI 96837	Referral

06/30/2014	Yes	Debt collection Credit card	False statements or representation Attempted to collect wrong amount	MI 48219	Web

06/11/2014	Yes	Bank account or service Checking account	Account opening, closing, or management	GU 96932	Referral

05/12/2014	Yes	Consumer Loan Installment loan	Managing the loan or lease	HI 96817	Referral

05/02/2014	Yes	Consumer Loan Installment loan	Taking out the loan or lease	HI 96793	Web

03/21/2014	Yes	Debt collection Credit card	Disclosure verification of debt Right to dispute notice not received	HI 96797	Postal mail	Older American

01/22/2014	Yes	Credit card	Rewards	HI 96707	Referral

12/25/2013	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96813	Referral

12/17/2013	Yes	Bank account or service Checking account	Deposits and withdrawals	VA 23604	Web	Servicemember

11/22/2013	Yes	Credit card	Billing disputes	AS 96799	Postal mail

11/21/2013	Yes	Credit card	Billing disputes	AZ 85032	Phone

11/14/2013	Yes	Consumer Loan Installment loan	Taking out the loan or lease	HI 96789	Referral

11/05/2013	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	XXXXX	Referral

10/01/2013	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	TX 77328	Postal mail

08/09/2013	Yes	Debt collection Mortgage	Cont'd attempts collect debt not owed Debt was discharged in bankruptcy	NV 89512	Web	Servicemember

08/07/2013	Yes	Credit card	Billing disputes	HI 96816	Web

08/06/2013	Yes	Credit card	Billing disputes	HI 96816	Web

07/16/2013	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	OH 43062	Referral

04/23/2013	Yes	Bank account or service Other bank product/service	Making/receiving payments, sending money	XXXXX	Referral

04/23/2013	Yes	Credit card	Billing disputes	HI 96817	Referral

03/01/2013	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	HI 96707	Web

12/07/2012	Yes	Bank account or service Checking account	Account opening, closing, or management	GU 96910	Referral

11/15/2012	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96743	Referral

10/27/2012	Yes	Credit card	Credit reporting	HI 96830	Web

09/04/2012	Yes	Bank account or service Checking account	Account opening, closing, or management	HI 96821	Phone	Servicemember

08/30/2012	Yes	Consumer Loan Personal line of credit	Managing the line of credit	HI 96761	Referral

08/30/2012	Yes	Bank account or service Checking account	Account opening, closing, or management	HI 96728	Web	Older American

08/15/2012	Yes	Bank account or service Other bank product/service	Problems caused by my funds being low	FL 32246	Web	Servicemember

08/12/2012	Yes	Bank account or service Checking account	Using a debit or ATM card	HI 96789	Web

08/06/2012	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96786	Referral

08/01/2012	Yes	Bank account or service Checking account	Account opening, closing, or management	HI 98626	Referral

07/13/2012	Yes	Bank account or service Checking account	Account opening, closing, or management	HI 96826	Referral

06/27/2012	Yes	Bank account or service Savings account	Account opening, closing, or management	HI 96760	Phone

06/08/2012	Yes	Mortgage Other mortgage	Loan modification,collection,foreclosure	FL 32246	Referral

03/15/2012	Yes	Bank account or service Checking account	Deposits and withdrawals	HI 96791	Referral

03/04/2012	Yes	Mortgage Conventional fixed mortgage	Loan modification,collection,foreclosure	HI 96749	Web

12/01/2011	No	Mortgage Conventional adjustable mortgage (ARM)	Loan modification,collection,foreclosure	HI 96761	Web