| 02/28/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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On XX/XX/2023 -- I fell victim to a scam by a consumer who banks with First Financial Bank of Texas : XXXX XXXX.
I tweeted a comment to XXXX on XX/XX/2023, in regards to being waitlisted for a pre-sale involving music recording artist XXXX, for her XXXX Tour that is to occur in XXXX, PA in XX/XX/2023. I received a reply from " XXXX '', in which I was asked to respond via personal message, to which I did. At this time, XXXX has shut down all of their customer service lines, which has left consumers to communicate with them through their website ( only for existing orders ), or through social media -- so because I received a reply, I assumed it was legit. How wrong I was.
The whole exchange took place in private message on XXXX. XXXX XXXX ( acting in lieu of XXXX, being representatives XXXX, XXXX XXXX and XXXX XXXX ), apologized for the website issues from XXXX, and offered to an option to get tickets through a manual sale process. We moved forward with this option. During this exchange, he sent over the seat map for the XXXX XXXX XXXX, and asked what section seats would I desire. Some background : the pre-sale tickets for the XXXX show had just started the previous day for a limited time ( 8 hours ), so the assumption was the seating chart wasn't filled at the time. After settling on the section, he then informed me what the tickets would cost, and sent over an " invoice '' to show charges and total amount due, which was {$1100.00}. He then offered a few payment options ( credit card, XXXXXXXX XXXX, or bank wire ), in which I tried to pay via credit card first ( he said it wasn't working -- a consistent complaint from customers about XXXX during this buying process ), and then I sent the money via bank wire, which I can provide details and proof if requested.
After sending over the money wire, this is when the tone changed ( suddenly they needed to confirm my wire transfer ), and I was promised tickets that as you guessed never arrived. I was promised to receive my tickets within the next couple hours, after my wire was confirmed ( they claimed the system was overwhelmed with customer activity ). After a heated exchange between XXXX and myself -- in which I demanded for my tickets to be received immediately, I then frantically researched another method to contact XXXX. This was difficult, as I had no order number, and again customer service line is shut down, but managed to send an order status request to them. XXXX did reply ( attached ), and by this time -- I never heard from XXXX XXXX again. I then sent another tweet to XXXX and received a reply from them to contact them via private message. It was only during this exchange, when they asked for the user handle for the account XXXX ' contacted me with, in which I realized I was scammed. Both XXXX and I reported the fraudulent account, and I immediately contacted my bank XXXX to request for a wire transfer recall. I also have been contacted both by telephone and email from XXXX, acknowledging the scam, in which I can provide proof as well.
I sent an email to the executive leadership at First Financial Bank in Texas ( can provide proof ), on XX/XX/2023 to provide details of the scam and proof, in which I received a call from a " XXXX XXXX '' early that morning, who said he works in the Fraud Investigation from the bank, and informed me that I will get back my money. He also informed me that they were investigating the account ( I provided them with the account information from the scammer ). However, he called me back later that day to tell me that the bank is still working on it, and that he would call me back on Tuesday, XX/XX/2023 -- to which he didn't. I sent a follow up with my bank ( XXXX ) the day before ( XX/XX/XXXX ), and received a reply today that First Financial Bank denied the wire recall, as there is no money in the account. Which makes sense why XXXX XXXX never followed-up with me. The fact that I was promised my money back, and now the bank denied the wire recall is absurd.
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| 11/22/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Bounced checks or returned payments
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Web |
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I can no longer access my account and i never received anything in the postal mail regarding the issues so i do not have an exact set of dates or transaction details to include. It was all this year, 2022.
I know that my funds were low due to being laid off and having not started my new job just yet. The bank processed a transaction that I had initially asked them to refuse as it was a recurring payment i could not get the third party to quit charging me even though i requested my account cancelled several months in a row. The bank processed the payment, then kicked it back due to insufficient funds, then charged me {$35.00} for XXXX. I emailed and requested that the {$35.00} be refunded due to the fact that I had asked for that transaction be stopped prior to it ever hitting the bank. That request was never answered and then they let that transaction process through again, kicking it back again, and charging me another XXXX fee of {$35.00}. On top of the monthly service charges that had recently gone up and changed dependent upon your card usage they ended up closing my account because i was negative for too long ( less than a month ) and they say I owe them a little over {$100.00}. However, I disagree because I had asked for that payment to be stopped, i requested it to be stopped by the vendor, then by the bank because the vendor would not quit charging me. Now the bank is reporting it on my credit report, and I had that account with them for well over XXXX years. I had never left anything negative for any length of time, and I had never fraudulently reported transactions to get my money back. And they totally treated me as if i was a no nothing customer and not to be trusted or believed or worth reaching out to with a call to see what was going on. I literally had the same address and phone number the whole time I had that account, and someone could have reached out to address the issue prior ot closing account
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| 04/28/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
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On XX/XX/2022, my bank text me a fraudulent asking if I had made a purchase from XXXX in the amount of {$530.00}. I immediately responded that the charge was not mine. I then called XXXX. XXXX quickly shut my account down. I called my bank who told me the charge was pending and I would need to go in to a branch to do the paperwork. On Monday the XXXX I went into the bank to submit my claim. My bank put the {$530.00} back into my account pending their investigation. On XX/XX/2022 my bank took the {$530.00} back out of my account stating the dispute has been investigated and they have found the purchase to be made as correct. I have a letter from XXXX stating the charge is not legitimate. I went back into my bank on XX/XX/XXXX to show them the letters I have. The bank then told me the investigation was over and there was nothing further they would do. We had them call the fraud department who also said there is nothing further that they will do. I do not feel they properly investigated the charge. My bank is who notified me of the charge and I immediately responded that I did not make the charge. I strongly feel at that moment the charge should have not been allowed to go through. Where it stands now, XXXX can see on their end that the money was returned to me by my bank and that the case is closed. XXXX can not see that my bank then took the money back out of my account so now it is still unresolved.
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| 05/21/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Deposits and withdrawals
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Web |
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I made a deposit on Friday XX/XX/2022 of {$3800.00} cash at First Financial Bank ATM located at XXXX XXXX XXXX XXXX XXXX, TX XXXX. The ATM took the money but did not process the deposit and did NOT give me a receipt. I went inside and spoke to a personal banker, XXXX XXXX. She told me that I would have to wait until Monday, XX/XX/2022 for this to be investigated. They did not balance the ATM until Thursday, XXXX XXXX and I received a call from XXXX XXXX saying they only found {$880.00} of the XXXX. Another company by the name XXXX comes to balance the ATM so First Financial never did an investigation themselves. XXXX XXXX informed me that there was nothing more they could do for me. I am still missing {$2900.00} of my money.
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| 12/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
Older American, Servicemember |
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Monies ( {$2500.00} ) were wired to XXXX XXXX XXXX thru his bank ( First Financial XXXX XXXX XXXX XXXX ) Address of XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX / XXXX XXXX, Texas XXXX. Web site is XXXX and e-mail is XXXX After money was wired to them, they will not get back to me with leaving messages for some time now. Can you please tell me how to proceed as they are in a differant state than me? Thank you XXXX XXXX I also have documents to get to you but my computer knowledge is not so great?
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| 12/20/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
Older American, Servicemember |
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XXXX Overdraft charges. Charging me XXXX a month due to TIMING. My deposits were there but XXXX XXXX Bank would reshuffle where withdrawals were put before deposits. I changed banks and haven't had OD in XXXX years.
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| 11/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I have sent letters off for these creditors on XX/XX/22, and XX/XX/22 and I got no response.
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| 08/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Referral |
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| 07/08/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Phone |
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| 03/21/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Cashing a check
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Referral |
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| 11/18/2021 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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