FIRST CASH FINANCIAL SERVICES, INC. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/12/2020 Yes
  • Payday loan, title loan, or personal loan
  • Pawn loan
  • Property was damaged or destroyed property
  • MO
  • 63122
Web
I put a valuable item into XXXX XXXX XXXX on XX/XX/2020. I returned one week later to retrieve my item and the store was boarded up. I reached out multiple times and got through eventually to an 800 number where a customer service representative was unable to tell me anything about the status of my property and put in a request for a district manager to call me. This was XX/XX/2020. On XX/XX/2020 I still had received no contact from the business and I called customer service again. This agent also put in a note for a district manager to call me- I emailed the customer service email on XX/XX/XXXX and was told the store had been broken into during civil unrest. I was then told that there is no way for me to call or to retrieve my item or even know about the status on whether or not my item was even secure at the time this store claims to have been broken into. Today is XX/XX/2020.
12/22/2015 Yes
  • Payday loan
  • Payment to acct not credited
  • CO
  • 80906
Web
I was double charged at an establishment and was told i could not get my money back. after, speaking with a higher up rep of the company i finally received XXXX of my payments back. Today, I went to pay my loan off and re barrow and now i am being told that i can not because i missed a payment. i have receipts for XXXX and XXXX payment. i contacted the district manager again. And this time i was told to leave the store and that was that. I explained to this person that i have receipts and he still would not honor what i had to say. at this point my contract is void because they did not hold up the end of the agreement on their end. the district manager also hung up in my face.
12/06/2017 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • OH
  • 441XX
Web Servicemember
On XX/X/17 I was informed via email from my former employer that the company card that I had lost was used that i was to remit payment for the transactions or they would file charges with the court. I recently moved to VA from Ohio, meanwhile the card was used in NY. The company has held my last paycheck and halted my XXXX pay out that exceeds the amount being asked for. telling me i only have XXXX hours before I 'm arrested. I had a breach with my personal bank account and I was not aware that it had also affected my assumed to be closed work account because I no longer work for the company.
10/28/2015 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • TX
  • 78250
Web
The company called me threatened to have me put in jail and I would have to attend classes if I did not pay full amount. Told me I committed fraud and had to pay full amount or they will send me to my county court. Contacted friends and relatives and revealed personal information to them regarding my debt. Threatened to take my references to jail as well
01/03/2017 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75234
Web
I have verbally stated over the phone on our and their recorded lines not to call me at work and only call the cell number. They still call at work and my boss is n't happy. They call my cell multiple times a day. I work a full time and support my husband who is on XXXX XXXX times a week.
06/02/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 79705
Web
03/06/2020 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • 30281
Web
12/04/2015 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened to sue on too old debt
  • TX
  • 78245
Phone Older American
04/30/2015 Yes
  • Payday loan
  • Can't contact lender
  • TX
  • 76016
Web
04/16/2015 Yes
  • Payday loan
  • Charged fees or interest I didn't expect
  • TX
  • 77064
Web
08/14/2014 Yes
  • Payday loan
  • Can't stop charges to bank account
  • TX
  • 76117
Web
08/05/2014 Yes
  • Consumer Loan
  • Installment loan
  • Taking out the loan or lease
  • TX
  • 76006
Web